Certshared now are offering 100% pass ensure CSA dumps!

https://www.certshared.com/exam/CSA/ (371 Q&As)

ServiceNow
Exam Questions CSA
ServiceNow Certified System Administrator

Guaranteed success with Our exam guides visit - https://www.certshared.com

 Certshared now are offering 100% pass ensure CSA dumps!
https://www.certshared.com/exam/CSA/ (371 Q&As)

NEW QUESTION 1
- (Topic 3)

Which path would you take to access the table configuration page from a form?

A. The Form Context menu > View > Table

B. The Form Context menu > Configure > Table
C. The Form Context menu > Configure > Dictionary
D. The Form Context menu > View > Show Table

Answer: B

NEW QUESTION 2
- (Topic 3)
While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other
requesters. What could explain the issue?

A. There is a business rule, excluding Bob.Smith from any approvals.

B. Bob Smith does not have a delegate set up on his account,
C. The Bob Smith user account, does not have a manager specified.
D. The manager does not have a delegate assigned,
E. Bob Smith is a VIP.

Answer: A

NEW QUESTION 3
- (Topic 3)
When a custom table is created, which access control rules are automatically created? Choose 4 answers

A. delete
B. create
C. execute
D. read
E. update
F. write

Answer: ABDF

NEW QUESTION 4
- (Topic 3)
When building an extended table from a base table, which fields do you need to create? Choose 2 answers

A. The mandatory fields for the base table.

B. The reference fields for the base table.
C. The fields that are not in the base table.
D. The fields that are specific to the extended table.

Guaranteed success with Our exam guides visit - https://www.certshared.com

 Certshared now are offering 100% pass ensure CSA dumps!
https://www.certshared.com/exam/CSA/ (371 Q&As)

Answer: CD

NEW QUESTION 5
- (Topic 3)
Which type of ServiceNow script runs on the web browser?

A. Server script
B. Local script
C. Database script
D. Client script

Answer: D

NEW QUESTION 6
- (Topic 3)
The Report Designer contains different section for configuring your report. Which section is used to specify the name of the report, and the table or data source for
the report.

A. Properties
B. Data
C. Configure
D. Type
E. Sources

Answer: C

NEW QUESTION 7
- (Topic 3)
On the Cl Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?

A. Service Tracer
B. Automapping Utility
C. Relationships
D. Transform Map

Answer: C

NEW QUESTION 8
- (Topic 3)
You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically
notified at each approval level. What feature would you use to manage the approvals and notifications?

A. Parent-Child Approvers.
B. Approval Chains
C. Flows
D. Approval Criteria
E. Approver Delegates

Answer: D

NEW QUESTION 9
- (Topic 3)
Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.)

A. One Approval can have many Requests

B. One Request can have many Requested Items
C. One Requested Item can have many Approvals
D. One Requested Item can have many Catalog Tasks
E. One Cart can have many Requests

Answer: BDE

NEW QUESTION 10
- (Topic 3)
After finishing your work on High Security Settings, what is a possible way to return to normal admin security levels?

A. Use System Administration > Normal Security module

B. Select Normal role
C. Log out and back in
D. Select Global Update Set
E. End impersonation

Answer: A

Explanation:
The System Administration > Normal Security module is the recommended way to return to normal admin security levels after finishing your work on High Security

Guaranteed success with Our exam guides visit - https://www.certshared.com

 Certshared now are offering 100% pass ensure CSA dumps!
https://www.certshared.com/exam/CSA/ (371 Q&As)

Settings. This module will automatically disable all high security settings and restore your permissions to their original state.
References:
? ServiceNow Product Documentation: High Security Settings - https://docs.servicenow.com/bundle/vancouver-platform-
security/page/administer/security/reference/high-security-plugin.html
? ServiceNow Community: How to disable High Security Settings - https://www.servicenow.com/community/now-platform-forum/platform-security-everything-you-
need-to-know/m-p/2554570

NEW QUESTION 10
- (Topic 3)
Which action enables personalization in a form for the admin role, only?

A. Navigate to sys_form_properties.list and set the property glide.ui.enable_personalize_form.admin to true.

B. Navigate to Context Menu > Configure > Form Layout and select 'Enable Personalization' and Enter the 'admin' role.
C. Navigate to Context Menu > Configure > Table and add the role 'Admin' in the 'Available User' list box.
D. Navigate to sys_properties.list find the property glide.ui.personalize_form.role and set the Value to admin.

Answer: D

Explanation:
This action allows only users with the admin role to personalize forms by using the Personalize Form button1. The other options are either invalid or do not restrict
personalization to the admin role only.
ReferencesPersonalize a formUI settings and personalizationPersonalization

NEW QUESTION 13
- (Topic 3)
What action will allow you to personalize layouts of columns in a list?

A. Click Gear icon > Personalize window options > Select the appropriate columns
B. Select the column to be personalized > Click Edit icon (Penal) > Choose me options to personage
C. Context Menu > View > Personalize
D. Select the column to be personalized and right at the header > Choose the options to personalize

Answer: A

NEW QUESTION 14
- (Topic 3)
What feature do you use to specify which users are able to access a Service Catalog Item?

A. Can Read Role

B. Catalog User Role
C. Can Order Tab
D. User Criteria

Answer: D

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-servicenow- platform/page/product/service-catalog-management/task/t_AppUserCritItemsCat.html

NEW QUESTION 15
- (Topic 3)
Which feature enables business process owners to organize Flow Designer content into unified and digitized cross-enterprise processes via a digitized task board
Interface?

A. Flow Designer
B. Process Automation Designer
C. Process Workflow Designer
D. Workflow Editor

Answer: B

NEW QUESTION 16
- (Topic 3)
When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?

A. Run Transform
B. Run Import
C. Import Dataset
D. Execute Transform
E. Schedule Transform

Answer: D

Explanation:
Reference: https://docs.servicenow.com/bundle/paris-platform-administration/page/script/server-scripting/task/t_CreatingAFieldMap.html

NEW QUESTION 17

Guaranteed success with Our exam guides visit - https://www.certshared.com

 Certshared now are offering 100% pass ensure CSA dumps!
https://www.certshared.com/exam/CSA/ (371 Q&As)

- (Topic 3)
Which component of a table contains a piece of data for one record?

A. Factor
B. Field
C. Datapoint
D. Element
E. Item

Answer: B

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/managing-data/concept/c_DataDictionaryTables.html

NEW QUESTION 20
- (Topic 3)
An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the
ServiceNow instance. What issue could explain this? Choose 2 answers

A. Their user account failed LDAP authentication

B. Their user account is not logged in properly
C. Their user account was not approved by their manager
D. Their user account does not have itil role
E. Their user account does not belong to any groups, which contain the itil role

Answer: AC

NEW QUESTION 23
- (Topic 3)
Which set of steps is used to import spreadsheet data into a ServiceNow table?

A. Load Data, Create Transform Map, Run Transform

B. Select Import Set, Select Transform Map, Run Transform
C. Select Data Source, Schedule Transform
D. Define Data Source, Select Transform Map, Run Transform

Answer: A

Explanation:
These are the steps to import spreadsheet data into a ServiceNow table, as explained in the official documentation1 and the video tutorial2. The other options are
either incomplete or incorrect.
References1: Import a spreadsheet - Product Documentation: Utah - Now Support Portal2: How To Import Data Into ServiceNow - YouTube

NEW QUESTION 25
- (Topic 3)
What are advantages of using spokes for integrations? Choose 3 answers

A. Reduces the need for code

B. Features scale and control mechanisms
C. Free spokes are available in the ServiceNow Store
D. Ensures discoverability and reuse
E. Automated event management

Answer: ADE

NEW QUESTION 30
- (Topic 3)
A customer wants to be able to identify and track components of their infrastructure that support their ecommerce service. What ServiceNow products could
support this
requirement? Choose 3 answers

A. Performance Analytics
B. Configuration Management (CMDB)
C. Financial Management
D. Discovery
E. Service Mapping

Answer: BDE

Explanation:
Configuration Management (CMDB) is a product that allows users to identify and track components of their infrastructure, such as servers, applications,
databases, networks, and devices, and their relationships1. CMDB provides a single source of truth for IT assets and services, and supports IT service
management processes1.
Discovery is a product that automatically scans the network and populates the CMDB with the discovered infrastructure components and their attributes2.
Discovery uses probes, sensors, and patterns to identify and classify IT assets, and updates the CMDB with any changes2.
Service Mapping is a product that creates a top-down view of the infrastructure components that support a specific business service, such as ecommerce3.
Service Mapping uses discovery data and application traffic analysis to map the dependencies and relationships between IT assets and services, and displays
them in a graphical interface3. References
? Configuration Management Database (CMDB) - ServiceNow1

Guaranteed success with Our exam guides visit - https://www.certshared.com

 Certshared now are offering 100% pass ensure CSA dumps!
https://www.certshared.com/exam/CSA/ (371 Q&As)

? Discovery - ServiceNow2
? Service Mapping - ServiceNow3

NEW QUESTION 33
- (Topic 3)
What icon do you use to change the icon and color on a Favorite’?

A. Star
B. Triangle
C. Pencil
D. Clock

Answer: C

NEW QUESTION 37
- (Topic 3)
When an administrator sets a policy that is applied to all data entered into the Platform (UI, Import Sets, or Web Services), where does this policy run by default?

A. Network
B. Server
C. Client
D. Browser

Answer: B

Explanation:
A policy that is applied to all data entered into the Platform is called a Data Policy. Data policies run on the server side and enforce data consistency by setting
mandatory and read-only states for fields1.
ReferencesData policies

NEW QUESTION 41
- (Topic 3)
What component of the ServiceNow infrastructure defines every table and field in the system?

A. Data Atlas
B. Table Class Manager
C. Schema
D. Dictionary
E. Field Map

Answer: D

NEW QUESTION 45
- (Topic 3)
You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should
create incident records, which are automatically routed to the Service Desk. Which method would you use?

A. Create Record Producer

B. Create Catalog Item
C. Create Order Guide
D. Create Content Item

Answer: A

Explanation:
Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/concept/request-fulfillment.html

NEW QUESTION 49
- (Topic 3)
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that applies to the entire Incident table (all rows and
fields)?

A. incident .*
B. incident.all
C. incident .!
D. incident.None

Answer: A

Explanation:
The object name for a rule that applies to the entire Incident table is incident
.* , which means any field on the incident table. The other options are not valid object names for access control rules.
ReferencesAccess control list rulesAccess Control List in ServiceNowAccess Controls

NEW QUESTION 50
- (Topic 3)

Guaranteed success with Our exam guides visit - https://www.certshared.com

 Certshared now are offering 100% pass ensure CSA dumps!
https://www.certshared.com/exam/CSA/ (371 Q&As)

A customer requests the following data quality measures be added:

* 1. Incident numbers should be read-only on all lists and forms, for all users.
* 2. Short Description field should be mandatory, on all records, across all applications, on insert.
Which type of policy would you use to meet this requirement?

A. Data policy
B. Dictionary Design Policy
C. Data Quality Policy
D. Field Criteria Policy

Answer: A

NEW QUESTION 51
- (Topic 2)
On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)

A. Group
B. Department
C. My reports
D. Team
E. Dashboards
F. Global
G. Admin
H. Analytics
I. All
J. Company

Answer: AEFG

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/reporting/task/t_ShareASetting.html

NEW QUESTION 54
- (Topic 2)
What are three security modules often used by the System Administrator? (Choose three.)

A. System Properties > Security

B. Utilities > Migrate Security
C. System Security > Security
D. Self-Service > My Access
E. System Security > Access Control (ACL)
F. Password Management > Security Questions
G. System Security > High Security Settings

Answer: AEG

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/security/reference/r_GeneralSecuritySettings.html

NEW QUESTION 57
- (Topic 2)
On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?

A. Before, After, Async, Display

B. Prior to, Synchronous, on Update
C. Insert, Update, Delete, Query
D. Before, Synchronous, Scheduled Job, View

Answer: A

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-application-development/page/script/business-rules/reference/r_HowBusinessRulesWork.html

NEW QUESTION 61
- (Topic 2)
Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are
the same for the form and the task routing to the Facilities’ assignment group.
For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?

A. Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.
B. Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.
C. Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.
D. Create one Catalog Item for Event Room Set Up; then use ACLs to control access.

Answer: C

Guaranteed success with Our exam guides visit - https://www.certshared.com

 Certshared now are offering 100% pass ensure CSA dumps!
https://www.certshared.com/exam/CSA/ (371 Q&As)

NEW QUESTION 66
- (Topic 2)
When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

A. Make sure the latest flows are activated.

B. Use the instance Incognito setting to quickly toggle between requester and approver.
C. Impersonate the requester to ensure the form works.
D. Make sure the requester's user record has a manager specified.
E. Create and select your Testing Update Set, before starting the test cases.
F. Use your Admin account, so you can approve the items quickly.

Answer: DEF

NEW QUESTION 67
- (Topic 2)
Which tool should be used to populate commonly used fields in a form?

A. Template
B. Reference Qualifier
C. Formatter
D. Assignment Rule

Answer: A

NEW QUESTION 69
- (Topic 2)
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major
Incident field?

A. Incident.Major_Incident
B. incident=>major_incident
C. incident<=>major_incident
D. incident||major_incident
E. incident.major_incident

Answer: E

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/contextual-security/concept/acl-rule-types.html

NEW QUESTION 72
- (Topic 2)
What field contains a record’s 32-character, unique identifier?

A. sn_rec_id
B. rec_id
C. u_id
D. sys_id
E. sn_gu_id
F. sn_sys_id
G. id

Answer: D

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/table-administration/concept/c_UniqueRecordIdentifier.html

NEW QUESTION 76
- (Topic 2)
When does the Submit button appear on a form?

A. When saving an old record

B. When creating a new record
C. When changing the reference field in an existing record
D. When updating an existing record

Answer: B

NEW QUESTION 77
- (Topic 2)
What is the name of the table relationship, where two or more tables are related in a bi- directional relationship, so that the related records are visible from both
tables in a related list?

A. Database View
B. Many to Many
C. One to Many
D. Extended

Guaranteed success with Our exam guides visit - https://www.certshared.com

 Certshared now are offering 100% pass ensure CSA dumps!
https://www.certshared.com/exam/CSA/ (371 Q&As)

Answer: B

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/managing-data/concept/c_DataManagement.html

NEW QUESTION 80
- (Topic 2)
When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

A. Turn your computer off and on again

B. Clear browser cache
C. End Impersonation
D. Log out and back in

Answer: D

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/users-and-groups/concept/c_ImpersonateAUser.html

NEW QUESTION 84
- (Topic 2)
What is NOT an example of a UI Action?

A. Search
B. Form buttons
C. list Buttons
D. Related Links

Answer: C

NEW QUESTION 88
- (Topic 2)
Which one of the following is an accurate list of changes that are captured in an Update Set?

A. Changes made to tables, forms, schedules, and client scripts

B. Changes made to tables, forms, views, and fields
C. Changes made to: tables, form
D. Business Rules, and data records
E. Changes made to: table
F. forms groups, and configuration items (Cls)

Answer: A

NEW QUESTION 90
- (Topic 2)
Which of the following are not included in an Update Set, by default? (Choose four.)

A. Homepages
B. Data
C. Published Workflows
D. Business Rules
E. Schedules
F. Database changes
G. Related Lists
H. Report Definitions
I. Scheduled Jobs
J. Client Scripts
K. Views

Answer: ABEF

Explanation:
Reference: https://docs.servicenow.com/bundle/paris-servicenow- platform/page/administer/workflow-
administration/concept/c_WorkflowMovementWithUpdateSets.html

NEW QUESTION 92
- (Topic 2)
Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the
below options

A. Extended Validation Access (EVA)

B. Organization Verification Card (OVC)
C. Common Access Card (CAC)
D. Domain Authentication Card (DAC)
E. Personal Identify Verification (PIV)

Answer: CE

Guaranteed success with Our exam guides visit - https://www.certshared.com

 Certshared now are offering 100% pass ensure CSA dumps!
https://www.certshared.com/exam/CSA/ (371 Q&As)

NEW QUESTION 95
- (Topic 2)
A change request has been approved and assigned to you as the system administrator to
change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''

A. Go to the Number Maintenance application and change the prefix to "IN" for incident
B. Create a Business Rule that modifies the prefix before the Insert operation
C. The prefix of an incident cannot be changed because it is a built-in feature
D. Submit a Change Request to ServiceNow Technical Support

Answer: A

NEW QUESTION 96
- (Topic 2)
What is a Notification?

A. A new Knowledge article created by a Business Rule

B. A tool for alerting users that events that concern them have occurred
C. A message through Connect related to a Change Request
D. An email file attachment

Answer: B

NEW QUESTION 97
- (Topic 2)
How are local flow variables accessed in the Flow Designer Data panel?

A. As newly generated icons

B. As scratchpad variables
C. As new tabs
D. As data pills

Answer: D

NEW QUESTION 98
- (Topic 2)
Which section of the ServiceNow UI allows you to perform a global search?

A. Application Navigator
B. Banner frame
C. List pane
D. Content frame

Answer: B

NEW QUESTION 100

- (Topic 2)
What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)

A. Local Sources (i.

B. XML, CSV, Excel)
C. Implementation Spoke
D. DataHub
E. JDBC Connection
F. Network Server
G. LDAP Connection

Answer: ACDF

Explanation:
Reference: https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/servicenow_administrator/app_store_learnv2_importingdata_quebec_data_s
ources

NEW QUESTION 102

- (Topic 2)
What are two ways to generate an Event? (Choose two.)

A. Business Rule
B. Workflow
C. Log entry
D. Knowledge article publication

Answer: AB

NEW QUESTION 104

Guaranteed success with Our exam guides visit - https://www.certshared.com

 Certshared now are offering 100% pass ensure CSA dumps!
https://www.certshared.com/exam/CSA/ (371 Q&As)

- (Topic 2)
How can administrators utilize the same content for different notification channels?

A. Configure Default notification content

B. Enable Actionable notification content
C. Provide Common notification content
D. Set up Related notification content

Answer: C

NEW QUESTION 106

- (Topic 1)
database live at the Data Center.

A. True
B. False

Answer: A

NEW QUESTION 111

- (Topic 1)
What are the 5 provided Roles by ServiceNow?

A. System Administrator: The admin role provides access to all platform features, applications, functions and data.
B. Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or
web services
C. Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.
D. Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver
E. Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages,
etc.

Answer: ABCDE

NEW QUESTION 116

- (Topic 1)
Which are states that you can make a field on a form using UI Policy?

A. read-only
B. write-only
C. Necessary
D. Mandatory
E. Empty
F. Hidden

Answer: ADF

NEW QUESTION 120

- (Topic 1)
What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers

A. You should never assign roles to groups.

B. You should assign roles to users.
C. You should assign roles to groups
D. You should add users to groups

Answer: CD

NEW QUESTION 124

- (Topic 1)
What are the main UI component(s) of the ServiceNow Platform?

A. Banner Navigator
B. Banner Frame
C. Application Frame
D. Application Navigator
E. Content Menu
F. Content Frame

Answer: BDF

NEW QUESTION 128

- (Topic 1)
Which of the following statements is true when a new table is created by extending another table?

A. The new table archives the parent table and assumed its roles in the database
B. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields
C. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

Guaranteed success with Our exam guides visit - https://www.certshared.com

 Certshared now are offering 100% pass ensure CSA dumps!
https://www.certshared.com/exam/CSA/ (371 Q&As)

D. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table

Answer: C

NEW QUESTION 130

- (Topic 1)
Where would you go in ServiceNow to order services and products offered by various departments?

A. Service Catalog
B. Self Service
C. Service Department
D. Customer Service

Answer: A

NEW QUESTION 131

- (Topic 1)
What are the 6 methods available for user authentication?

A. Local Database: The user name and password in their user record in the instance database.
B. Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed
C. LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database.
D. SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database.
E. OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.
F. Digest Token: An encrypted digest of the user name and password in the user record.

Answer: ABCDEF

NEW QUESTION 134

- (Topic 1)
The display sequence is controlled in a Service Catalog Item using which of the following?

A. The Default Value field in the Catalog Item form

B. The Sequence field in the Catalog Item form
C. The Order field in the Variable form
D. The Choice field in the Variable form

Answer: C

NEW QUESTION 139

- (Topic 1)
A role is recorded in which table?

A. Role[sys_user]
B. Role[sys_user_profile]
C. Role[sys_user_record]
D. Role[sys_user_role]

Answer: A

NEW QUESTION 143

- (Topic 1)
What is the difference between UI Policy and UI Action?

A. UI Action can make fields read-only, mandatory, or hidde

B. while UI Policy can make a save button visible for appropriate users.
C. UI Policy can make fields read-only, mandatory, or hidde
D. while UI Action can make a save button visible for appropriate users.

Answer: B

NEW QUESTION 145

- (Topic 1)
Which of the following is true of Service Catalog Items in relation to the Service Catalog?

A. They run behind the scenes.

B. They are the building blocks.
C. They are optional.
D. They provide options.

Answer: B

NEW QUESTION 150

- (Topic 1)
How are Workflows moved between instances?

Guaranteed success with Our exam guides visit - https://www.certshared.com

 Certshared now are offering 100% pass ensure CSA dumps!
https://www.certshared.com/exam/CSA/ (371 Q&As)

A. Workflows are moved using Update Sets

B. Workflows are moved using Transform Maps
C. Workflows are moved using Application Sets
D. Workflows cannot be moved between instances

Answer: A

NEW QUESTION 151

- (Topic 1)
Which tool is used to have conversations with logged-in users in real-time?

A. Connect Chat
B. Now Messenger
C. User Presence
D. Comments

Answer: A

NEW QUESTION 156

- (Topic 1)
Where can Admins check which release is running on an ServiceNow instance?

A. Memory Stats module

B. Stats module
C. System.upgraded table
D. Transactions log

Answer: B

NEW QUESTION 160

- (Topic 1)
Buttons, form links, and context menu items are all examples of what type of functionality?

A. Business Rule
B. UI Action
C. Client Script
D. UI Policy

Answer: B

NEW QUESTION 162

- (Topic 1)
A REQ number in the Service Catalog represents…

A. the order number.

B. the stage.
C. the task to complete.
D. the individual item in the order.

Answer: A

NEW QUESTION 167

- (Topic 1)
Which one of the following statements describes a characteristic of role assignment?

A. Roles can contain other roles, when you are assigned a role, you inherit all the roles within that role
B. Users can click on the Personalize Role feature to try different roles
C. A role is granted to a user by the System Administrator
D. Each user has a role in the ServiceNow platform

Answer: A

NEW QUESTION 169

- (Topic 1)
Access Control rules may be defined with which of the following permission requirements? (Choose three.)

A. Roles
B. Conditional Expressions
C. Assignment Rules
D. Scripts
E. User Criteria
F. Groups

Answer: ABD

NEW QUESTION 170

Guaranteed success with Our exam guides visit - https://www.certshared.com

 Certshared now are offering 100% pass ensure CSA dumps!
https://www.certshared.com/exam/CSA/ (371 Q&As)

- (Topic 1)
Which type of tables may be extended by other tables, but do not extend another table?

A. Base Tables
B. Core Tables
C. Extended Tables
D. Custom Tables

Answer: A

NEW QUESTION 174

- (Topic 1)
How is the Event Log different from the Event Registry?

A. Event Log contains generated Events, the Event Registry is a table of Event definitions
B. Event Log is formatted in the Log style, the Event Registry displays different fields
C. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)
D. Event Log is the same as the Event Registry

Answer: A

NEW QUESTION 178

- (Topic 1)
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?

A. They direct the user to a record producer

B. They direct the user to a catalog property
C. They direct the user to a catalog UI policy
D. They direct the user to a catalog client script

Answer: A

NEW QUESTION 182

- (Topic 1)
What are the three components of a filter condition?

A. Table
B. Value
C. Field
D. Operator

Answer: BCD

NEW QUESTION 184

- (Topic 3)
What is the language used for scriptingin ServiceNow?

A. JavaScript
B. C++
C. PHP
D. Python

Answer: A

NEW QUESTION 188

- (Topic 3)
What feature allows, you to limit who is able to contribute or read knowledge within a knowledge base?

A. Categories
B. Roles
C. User Criteria
D. Groups

Answer: C

NEW QUESTION 193

- (Topic 3)
What are the three key tables in an enterprise CMDB? (Choose three.)

A. cmdb
B. sn_cmdb_bak
C. cmdb_rel_ci
D. sn_cmdb
E. cmdb_bak
F. cmdb_ci
G. sn_cmdb_ci

Guaranteed success with Our exam guides visit - https://www.certshared.com

 Certshared now are offering 100% pass ensure CSA dumps!
https://www.certshared.com/exam/CSA/ (371 Q&As)

Answer: ACF

Explanation:
Reference: https://community.servicenow.com/community?id=community_question&sys_id=7ab22ad5 dbf20498d82ffb2439961938

NEW QUESTION 197

- (Topic 3)
What do you click when you have made modification to your report, and your want to see the results without saving?

A. Execute
B. Try ir
C. Run
D. Test
E. Preview

Answer: D

NEW QUESTION 200

- (Topic 3)
When looking at a long list of records, you want to quickly filler, to show only those which have Shon Description containing email
How might you do that?

A. Click List Magnifier to expand column search, on Short Description, type “email, click enter
B. Click List Magnifier to expand column search, on Short Description, lype *email, click enter
C. Click List Magnifier to expand column search, on Short Description, type email, click enter
D. On Search box, select text, type email, click enter

Answer: A

NEW QUESTION 201

- (Topic 3)
Which tables are available by default in a ServiceNow instance? Choose 3 answers

A. User
B. Incident
C. Item
D. Issue
E. Project
F. Task

Answer: ABF

Explanation:
These tables are available by default in a ServiceNow instance because they are part of the core platform and are used to store essential data for users, incidents,
and tasks. The other tables are not available by default, but can be created or activated by installing plugins or applications.
References1: Tables & Dictionary - Frequently asked Questions (FAQ) - ServiceNow2: ServiceNow – The List of All Tables (sys_db_object)3: How To Set A
Default Field Value in ServiceNow? - The Snowball

NEW QUESTION 203

- (Topic 3)

An order from the Service Catalog has been placed. Two records in the Platform are
created as a result. Which two records are associated with tins newly ordered item? Choose 2 answers

A. A record of sc_task
B. A record of sc_req_llem table
C. A change record
D. An Incident record
E. A problem record

Answer: AB

NEW QUESTION 207

- (Topic 3)

Guaranteed success with Our exam guides visit - https://www.certshared.com

 Certshared now are offering 100% pass ensure CSA dumps!
https://www.certshared.com/exam/CSA/ (371 Q&As)

Which feature can be used to categorize a set of records from a list and make them visible to other users?

A. Tags
B. History
C. Favorites
D. Activity Formatter

Answer: A

Explanation:
Tags are labels that you can apply to any task record in ServiceNow. You can use tags to categorize, filter, and search records. You can also share tags with
other users to make them visible to others1.
ReferencesUsing tags

NEW QUESTION 211

- (Topic 3)
What are the steps for applying an update set to an instance?

A. Retrieve, Preview, Commit

B. Specify, Transform, Apply
C. Retrieve, Assess, Apply
D. Get, Test, Push
E. Pull, Review, Push

Answer: A

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-application-development/page/build/system-update-sets/hier-update-sets/concept/us-hier- overview.html#us-
hier-overview

NEW QUESTION 216

- (Topic 3)
When would you use the following steps?
* 1, Homepage Admin > Pages
* 2. Right click on Homepage record
* 3. Select Unioad Portal Page

A. To publish a Homepage to the Portal

B. To retire a Homepage
C. To delete a Homepage
D. o To add a Homepage to an update set

Answer: D

NEW QUESTION 220

- (Topic 3)
Security rules are defined to restrict the permission of users from viewing and interacting with data. What are these security rules called?

A. Role Assignment Rules

B. CRUD Rules
C. Scripted User Rules
D. Access Control Rules
E. User Authentication Rules

Answer: D

NEW QUESTION 223

- (Topic 3)
What are the benefits of building flows using Flow Designer? Choose 3 answers

A. Supports easy integration with 3rd party systems

B. Provides IDE for complicated scripting
C. Provides natural-langauge descriptions of flow logic
D. Supports No-Code application development
E. Automatically populates SLA records
F. Provides built-in libraries /API for complex coding

Answer: ACD

Explanation:
The following are the benefits of building flows using Flow Designer:
? C. Provides natural-language descriptions of flow logic: This allows users without programming experience to understand and modify flows, making them more
accessible to a wider range of users.
? D. Supports No-Code application development: Flow Designer provides a visual interface and pre-built actions that allow users to automate processes without
writing code. This can significantly reduce development time and effort.
? A. Supports easy integration with 3rd party systems: Flow Designer integrates with a variety of 3rd party systems through the Integration Hub, making it easy to
connect your ServiceNow instance to external applications.
Flow Designer offers a low-code/no-code approach to building automation, simplifies complex logic with natural language descriptions, and integrates seamlessly
with external systems.

Guaranteed success with Our exam guides visit - https://www.certshared.com

 Certshared now are offering 100% pass ensure CSA dumps!
https://www.certshared.com/exam/CSA/ (371 Q&As)

References:
? ServiceNow Product Documentation: Exploring Flow Designer - https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/flow-
designer/concept/flow-designer.html
? ServiceNow Community: Flow Designer vs Workflow - https://www.servicenow.com/community/developer-forum/what-are-the-advantages-and-disadvantages-
between-flow-designer/m-p/1407094

NEW QUESTION 228

- (Topic 3)
Which allows the creation of a task-based record from Service Catalog?

A. Record Producers
B. UI Builder
C. Assignment Rule
D. Flow Designer
E. UI Actions=

Answer: D

NEW QUESTION 233

- (Topic 3)
On a list, what does each row show?

A. A filter
B. A record
C. A table
D. A field

Answer: B

Explanation:
A list is a collection of records from a table. Each row in a list represents a record in that table1.
ReferencesIdentifying the view used on a list or formServiceNow: List Views for BeginnersHow Do I See A List Of Users And Their Roles In ServiceNow

NEW QUESTION 235

......

Guaranteed success with Our exam guides visit - https://www.certshared.com

 Certshared now are offering 100% pass ensure CSA dumps!
https://www.certshared.com/exam/CSA/ (371 Q&As)

Thank You for Trying Our Product

We offer two products:

1st - We have Practice Tests Software with Actual Exam Questions

2nd - Questons and Answers in PDF Format

CSA Practice Exam Features:

* CSA Questions and Answers Updated Frequently

* CSA Practice Questions Verified by Expert Senior Certified Staff

* CSA Most Realistic Questions that Guarantee you a Pass on Your FirstTry

* CSA Practice Test Questions in Multiple Choice Formats and Updatesfor 1 Year

100% Actual & Verified — Instant Download, Please Click

Order The CSA Practice Test Here

Guaranteed success with Our exam guides visit - https://www.certshared.com

Powered by TCPDF (www.tcpdf.org)