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Automated Chat Bot Booking Tool

The document outlines a plan for integrating a chatbot with backend automation to streamline the booking process for flights. It details how the chatbot will capture user input, trigger automation packs for booking scenarios, and offer additional services. The backend system will finalize bookings, generate references, and ensure a seamless user experience through dynamic interactions and state management.

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प्रज्वल सिंह राजपूत
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14 views

Automated Chat Bot Booking Tool

The document outlines a plan for integrating a chatbot with backend automation to streamline the booking process for flights. It details how the chatbot will capture user input, trigger automation packs for booking scenarios, and offer additional services. The backend system will finalize bookings, generate references, and ensure a seamless user experience through dynamic interactions and state management.

Uploaded by

प्रज्वल सिंह राजपूत
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Idea

Saturday, February 1, 2025 10:59 PM

1. Integrating Test Journeys and Backend Automation


Since we already have an automation pack with test journeys for various booking scenarios, the chatbot can trigger
these journeys in the backend based on user input. Here’s how you could structure this:

a. Capture User Input:


The chatbot will first gather all the essential information from the user (e.g., flight details, number of passengers,
preferences like luggage and equipment, etc.).

b. Triggering the Automation Pack:


• Based on the user's input, the chatbot can call APIs or backend scripts that simulate booking scenarios (test
journeys). These test journeys will be pre-configured to handle different combinations of user inputs and will
automatically proceed to the booking phase.
• For example, when the user says, "Book a flight from Belfast to Amsterdam with 2 adults and 3 children," the
chatbot can select the appropriate test journey based on the route and passenger count.
• The backend automation system can handle the logic to validate the booking, check availability, handle pricing,
and prepare to finalize the booking.

2. Adding Extra Services and Options:


Once the chatbot has gathered the main booking details, you can offer upsells (like cabin bags, hold luggage, sports
equipment, etc.). Here's how you can manage this flow:

a. Suggest Additional Options:


After the main journey has been identified, the chatbot can prompt the user with relevant extras based on their
booking. For example:
• "Would you like to add cabin bags to your booking?"
• "Do you need to add hold luggage for your flight?"
• "Do you plan on bringing sports equipment? I can help you add that."
b. User Selection:
• If the user wants to add an item (e.g., cabin bag, sports equipment), the chatbot can provide the options (e.g.,
sizes, pricing) and then update the backend with the additional choices.
• The chatbot can keep track of the user’s responses and pass them to the backend automation to update the
booking with these extra services.
c. Dynamic Flow for Multiple Extras:
• As the user interacts with the bot, it can dynamically suggest and add services based on the type of booking. For
example, the bot might only ask about hold luggage for longer flights, or it may offer sports equipment only if the
user mentions a specific activity (e.g., skiing).

3. Backend Workflow for Booking Completion:


Once all the additional options are selected, the chatbot will confirm the final details and trigger the booking creation in
the backend.

a. Finalizing the Booking:


• After gathering all required information (e.g., main journey details + extras), the chatbot will pass this data to your
backend automation system (via an API or a script) to complete the booking process.
• The backend will finalize the booking by generating the final price, processing payment (if needed), and reserving
the tickets or services.
b. Booking Reference:
• Once the booking is confirmed, the chatbot can generate a unique booking reference number (or retrieve it from
the backend system) and display it to the user.
• The bot will also provide a summary of the booking: flight details, added services, total cost, and booking
reference.
• Optionally, the bot can also send a confirmation email to the user with all the booking details and reference
number.

Example Flow:
1. User: "Book a return flight from Belfast to Amsterdam for 2 adults and 3 children."
2. Bot: "Got it! When would you like to depart from Belfast?"
3. User: "Next Monday."
4. Bot: "And when would you like to return from Amsterdam?"
5. User: "The following Friday."
6. Bot: "Great! I’ve found some flights for your requested dates. Would you like to add cabin bags to your booking?"
7. User: "Yes, please. 2 cabin bags."
8. Bot: "Would you like to add any hold luggage as well?"
9. User: "Yes, for 1 adult."
10. Bot: "Would you like to add sports equipment or any vouchers to your booking?"
11. User: "No, that’s all."
12. Bot: "Perfect! I’ve added 2 cabin bags and 1 hold luggage to your booking. Finalizing now…"
13. Backend (Automation System): Process the booking with the provided details (flight, passengers, additional
services).
14. Bot: "Your booking is complete! Your booking reference is: ABC123XYZ. You will receive a confirmation email
shortly. Safe travels!"

4. Backend System for Running the Automation Pack:

In order to integrate the test journeys with the chatbot, your backend should be able to:
• Parse the input data from the chatbot (e.g., destination, passengers, dates).
• Trigger the appropriate automation packs based on user inputs. This could involve calling scripts or APIs that
simulate booking processes and return results like available flights, pricing, and available add-ons.
• Update the booking by including any extra services or options the user selects.
• Generate a booking reference once everything is confirmed.

5. Technology Considerations:

• Test Journey Automation: You can integrate your test automation scripts or packs as microservices or backend
functions that the chatbot calls when it needs to validate and process a booking.
• External APIs: Integrate with APIs for pricing, availability, and booking (e.g., Amadeus, Skyscanner, or your own
in-house system if you have one).
• State Management: Track the state of the conversation (e.g., "Booking details collected", "Extras selected", etc.)
to ensure that the flow continues smoothly and efficiently.

6. Scalability and Flexibility:

Once the PoC is working, we can scale it by adding more test journeys, additional services, or support for other types
of bookings (e.g., hotels, car rentals). The chatbot could also be designed to learn from previous interactions,
suggesting relevant options based on user history or preferences.

7.Conclusion:

The chatbot can act as the front-end interface that guides the user through the booking process, while your backend
automation system handles the logic, simulates the test journeys, and processes the booking. By integrating dynamic
service options and validation steps, you create an end-to-end automated booking flow that provides a seamless
experience for the user. You could even extend this with payment integration and confirmation delivery to make it a
fully functional tool.

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