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Salesforce Artificial Intelligence

Salesforce AI integrates trusted, extensible AI into its platform, enabling customizable and predictive experiences for businesses. With tools like Einstein, organizations can enhance productivity and personalization across various workflows while ensuring data privacy and security. The platform supports the use of any AI model, promoting responsible AI deployment and maximizing ROI through expert guidance and resources.

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24 views13 pages

Salesforce Artificial Intelligence

Salesforce AI integrates trusted, extensible AI into its platform, enabling customizable and predictive experiences for businesses. With tools like Einstein, organizations can enhance productivity and personalization across various workflows while ensuring data privacy and security. The platform supports the use of any AI model, promoting responsible AI deployment and maximizing ROI through expert guidance and resources.

Uploaded by

marketingcases36
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Salesforce Artificial Intelligence

salesforce.com/artificial-intelligence

Watch the Agentforce Dreamforce Keynote: "Build the Future with AI Agents"

Watch now
Salesforce AI delivers trusted, extensible AI grounded in the fabric of our Salesforce
Platform. Utilize our AI in your customer data to create customizable, predictive, and
generative AI experiences to fit all your business needs safely. Bring conversational AI to any
workflow, user, department, and industry with Einstein.

AI that works for your business.


Drive productivity and personalization with predictive AI, generative AI, and agents across
the Customer 360. Create and deploy assistive AI experiences natively in Salesforce,
allowing your customers and employees to converse directly with Agentforce to solve issues
faster and work smarter. Empower service reps, agents, marketers, and more with AI tools
safely grounded in your customer data to make every customer experience more impactful.

Explore Agentforce

Generate trusted content grounded in customer data.


Experience AI built into the flow of work, for any workflow, user, department, and industry.

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Sell faster with trusted AI for sales. Ask Einstein to write emails enriched with customer data,
generate concise summaries of sales calls, and use actionable insights to inform
conversations. Use real-time predictions to guide sellers to close deals, automate sales
process, and build stronger relationships with Sales AI.

Learn more

Build and customize a conversational AI assistant for CRM.

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Empower teams to get work done faster with intelligent actions, deploy conversational AI
with built-in trust, and extend a unified copilot with clicks.

Learn more

Extend Agent Builder with actions composed of familiar platform features like Flows, Apex
code, MuleSoft APIs, and more. Turn workflows into copilot actions and test those
interactions in a seamless user interface to monitor and govern your copilot.

Deploy AI you can trust.

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Unleash the benefits of generative AI while protecting the privacy and security of your data,
improving the accuracy of your results, and promoting responsible use of AI tools across
your organization. Built natively into the Salesforce Platform, the Einstein Trust Layer
includes best-in-class features and guardrails designed to help you deploy AI you can trust.

Einstein Trust Layer

Improve the accuracy and relevancy of your results with context about your organization –
from both structured and unstructured data sources – without compromising safety, security,
or privacy.

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The future of work is CRM + AI + Data + Trust.

AI built on trust.

AI solutions have the power to transform your business. But it can also put your data at risk.
Einstein is built on a powerful Trust Layer that safeguards your company’s sensitive
customer data. So you can use any AI model — and keep your data locked down tight.

See our ethical guidelines

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Possibilities are wide open.

Einstein is built on an open platform. You can safely use any large language model (LLM).
Ours, yours, or any other you choose. Salesforce Research has developed its own domain-
specific LLMs. And Einstein lets you work with any model in an ecosystem of industry-
leading LLM platforms.

Learn about Salesforce AI Research

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Everything you need to maximize ROI.
From support, expert guidance, and resources to our trusted partner ecosystem, we're here
to help you get more value from Salesforce in the AI era.

Learn more

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"The combination of AI, data, and CRM allows us to help busy parents
solve the ‘what’s for dinner’ dilemma with personalized recipe
recommendations their family will love."

Heather Conneran

Director, Brand Experience Platforms, General Mills

Read the story

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Learn new skills with free, guided learning on Trailhead.

Keep up with the latest AI trends, insights, and conversations.

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Cheatsheet

See our quick guide to Salesforce Einstein.


Get the guide

Blog

AI is everywhere — but are you building it responsibly?


Read the blog

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Customer Story

See how nonprofits can boost efficiency with AI-driven insights.

See the story

Article

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See why Salesforce is investing the future of AI.

Read the article

Ready to take the next step with the world’s #1 CRM for AI?

Talk to an expert.
Tell us a bit more so the right person can reach out faster.

Request a call

Stay up to date.
Get the latest research, industry insights, and product news delivered straight to your inbox.

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Einstein Frequently Asked Questions

Salesforce Einstein is the #1 Trusted AI for CRM that delivers AI-powered predictions and
generated content. Einstein provides conversational UI for AI in every app or workflow,
delivered on an extensible and trusted suite of builders for customizing prompts, skills, and
models on our metadata-driven Salesforce Platform. Built on the Einstein Trust Layer,
Einstein enables you to benefit from AI without introducing risk, juggling different AI vendors,
or locking yourself into one model provider. CRM and Data Cloud data enrich and provide
context to Einstein for more accurate and relevant outputs.

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Rights of ALBERT EINSTEIN are used with permission of The Hebrew University of
Jerusalem / CMGWorldwide.

Agentforce

How can Agentforce help?

Need help, rahul? Ask Agentforce.

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