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WiiM Ultra User Manual

The WiiM Ultra is a high-resolution music streamer designed to enhance existing audio systems with wireless streaming capabilities and smart features. It connects to various audio devices, supports multiple streaming services, and offers advanced audio settings, making it a versatile digital hub for music. The user manual provides detailed instructions on setup, configuration, and operation of the device, along with technical specifications and troubleshooting support.

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0% found this document useful (0 votes)
887 views79 pages

WiiM Ultra User Manual

The WiiM Ultra is a high-resolution music streamer designed to enhance existing audio systems with wireless streaming capabilities and smart features. It connects to various audio devices, supports multiple streaming services, and offers advanced audio settings, making it a versatile digital hub for music. The user manual provides detailed instructions on setup, configuration, and operation of the device, along with technical specifications and troubleshooting support.

Uploaded by

ETO POSH
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 79

WiiM Ultra User Manual Version 1.2.

1 1/21/2025

WiiM Ultra: Hi-Res Music Streamer

Digital Hub For Your Music


WiiM Ultra User Manual Version 1.2.1 1/21/2025

Table of Contents
1. Introduction ................................................................................................................ 3
Typical Use Cases .................................................................................................. 4
Other Devices Needed to Use the WiiM Ultra ........................................................ 6
Audio Devices Work with the WiiM Ultra................................................................. 7
2. What's in the Box ...................................................................................................... 8
3. Technical Specifications ........................................................................................... 9
4. WiiM Ultra Controls, Interfaces, and Lights .......................................................... 12
Front Panel Controls and Lights............................................................................ 12
Back Panel Interfaces ........................................................................................... 13
WiiM Voice Remote ............................................................................................... 15
LED Status Lights.................................................................................................. 17
5. How to Get Started ................................................................................................... 18
Connect the WiiM Ultra's Audio Output................................................................. 18
Connect the WiiM Ultra's Audio Input ................................................................... 25
Use 12V Trigger Out ............................................................................................. 31
Power On the WiiM Ultra ....................................................................................... 32
Download and Install the WiiM Home App............................................................ 33
Set Up the WiiM Ultra ............................................................................................ 34
Configure the WiiM Ultra in the WiiM Home App .................................................. 44
Fill Your Home with Sound .................................................................................... 45
6. WiiM Ultra Configuration ......................................................................................... 46
Select Audio Input Source and Configure Audio Input ......................................... 46
Select Audio Output Interface ............................................................................... 48
Adjust Audio Output Settings ................................................................................ 50
Adjust Subwoofer Settings .................................................................................... 52
Room Correction ................................................................................................... 53
Equalizer (EQ) ....................................................................................................... 54
7. Audio Output/Input via Bluetooth .......................................................................... 55
Audio Output via Bluetooth ................................................................................... 55
Audio Input via Bluetooth ...................................................................................... 57
8. USB Media Library ................................................................................................... 58
9. Voice Control ............................................................................................................ 59
10. Direct Control via Your Favorite App ..................................................................... 60
Spotify Connect ..................................................................................................... 60

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TIDAL Connect ...................................................................................................... 61


Amazon Music Cast (Alexa Cast) ......................................................................... 62
Google Cast Audio ................................................................................................ 63
DLNA ..................................................................................................................... 64
11. All Music in One App ............................................................................................... 65
12. Multi-room Audio and Stereo Pairing .................................................................... 66
WiiM Multi-room Audio and Stereo Pairing ........................................................... 66
Amazon Alexa Multi-room Audio ........................................................................... 68
Google Cast Multi-room Audio .............................................................................. 69
13. Advanced Features .................................................................................................. 70
Firmware Updates ................................................................................................. 70
Use Ethernet Instead of Wi-Fi ............................................................................... 70
14. FAQ and Support...................................................................................................... 71
FAQ ....................................................................................................................... 71
Support .................................................................................................................. 73
15. Important Safety Instructions ................................................................................. 74
16. CE/FCC/IC/TELEC Statements ................................................................................ 76

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1. Introduction
At WiiM, our mission is to provide the simplest and most affordable Hi-Fi, lossless audio
systems. Each product we design features top-tier craftsmanship and an intuitive user
interface.
The WiiM Ultra, our flagship music streamer, serves as the central digital hub for your audio
ecosystem. Boasting audiophile-grade components, rich audio connections, and a vibrant
3.5-inch full-color touchscreen, it delivers Hi-Res streaming, advanced room correction,
and smart home integration. The WiiM Ultra seamlessly connects to a variety of devices,
including turntables, TVs, headphones, AV receivers, subwoofers, smart speakers, wired
or wireless headphone, and more, offering a comprehensive and versatile audio solution.
Equipped with the ESS Sabra ES9038 Q2M premium DAC, it delivers industry-leading low
distortion and wide dynamic range, featuring a Signal-to-Noise Ratio (SNR) of 121 dB (A-
wt) and a Total Harmonic Distortion plus Noise (THD+N) of -116 dB across sample rates
from 44.1k to 192k, courtesy of its ultra-low noise clock and optimized power and circuit
design. Additionally, it features a cutting-edge TI Burr-Brown PCM1861 ADC, which
achieves a 110 dB SNR for analog-to-digital conversion, ideal for input sources like
turntables, MP3 players, and TVs. The high-fidelity headphone amplifier TPA6120A2
supports a wide range of headphones.
Simply connect the WiiM Ultra to your stereo receiver, amplifier, or powered speakers, and
control it using the user-friendly WiiM Home app or popular platforms like Spotify, TIDAL,
Amazon Music, or any Google Cast-enabled apps. Voice control is also a breeze through
compatible Echo and Google Home devices, as well as the Alexa app, and Google Home
app.
Create synchronized groups with Echo, Google Home, other Alexa-compatible devices, or
additional WiiM devices, and stream music throughout your home or playing different tracks
in separate rooms.
Elevate your audio gear with the smart capabilities of the WiiM Ultra, and enjoy
incomparable convenience and fidelity.

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Typical Use Cases

The WiiM Ultra is designed to enhance your existing audio setup by adding wireless
streaming capabilities and smart features. Here are a few common use cases for the WiiM
Ultra:

⚫ Upgrade Your Favorite Legacy Audio Systems: If you have a traditional stereo
system or speakers that you want to integrate into your Spotify, TIDAL, local
Music library, Google Cast, Amazon Alexa, DLNA, Roon, or WiiM ecosystem, the
WiiM Ultra allows you to wirelessly stream music to those speakers. It bridges the
gap between your older audio equipment and the modern world of streaming
music.

⚫ High-Quality Audio: It supports bit-perfect, high-resolution audio formats and


delivers rich, detailed sound, enhancing the listening experience of your existing
audio system.

⚫ Streaming Services and Music Libraries: The WiiM Ultra allows you to access
various streaming services such as Spotify, Amazon Music, or TIDAL, bringing a
wide range of music to your existing audio setup. You can also connect it to your
personal music library stored on a computer, network-attached storage device, or
USB disk for seamless playback.

⚫ Podcasts and Internet Radio: In addition to streaming music, the WiiM Ultra
provides access to a wide range of podcasts and internet radio stations. You can
browse through different genres, podcasts, or specific radio stations to enjoy on
your existing audio system.

⚫ Multi-Room Audio: The WiiM Ultra seamlessly integrates with other 3rd party
popular smart speakers and components, or another WiiM device, allowing you to
create a whole-home audio system with synchronized music playback in multiple
rooms.

⚫ Smart Home Integration: The WiiM Ultra supports voice control through platforms
like Amazon Alexa or Google Assistant, allowing you to control your music hands-
free and integrate with other smart home devices.

⚫ Vinyl or CD Integration: If you have a turntable or CD player that you want to


incorporate into your WiiM system, the WiiM Ultra can connect to the analog or
digital outputs of these devices. This enables wireless audio streaming to other
speakers via another WiiM device, allowing you to relish the sound throughout
your entire home, all in sync.

⚫ Home Theater Integration: The WiiM Ultra can be used as a bridge between your
home theater system and the WiiM ecosystem. By connecting the Ultra to your AV
receiver or soundbar, you can stream music wirelessly to your home theater

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speakers and synchronize audio playback with other WiiM devices for a cohesive
audio experience.

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Other Devices Needed to Use the WiiM Ultra

To use the WiiM Ultra, you will need a few essential devices and components. Here's a list
of what you'll need:

⚫ Audio System: The WiiM Ultra is designed to connect to an existing audio system.
This can be a stereo system, powered speakers, passive speakers with an
amplifier/receiver, or a home theater setup with an AV receiver, or soundbar. Make
sure you have the appropriate audio system in place.

⚫ Wi-Fi Network: The WiiM Ultra requires a stable Wi-Fi network connection to
function. Ensure that you have a reliable Wi-Fi network available in the area where
you plan to set up the WiiM Ultra. You'll need the Wi-Fi network credentials during
the setup process.

⚫ Smartphone or Tablet: You'll need a compatible smartphone or tablet (iOS or


Android) with the WiiM Home app installed. The WiiM Home app is used for initial
setup, configuration, and control of the WiiM Ultra.

⚫ Power Source: The WiiM Ultra needs to be connected to a power source using
the included power cable. Ensure that you have an electrical outlet nearby to
power the device.

⚫ Ethernet Cable (optional): While the WiiM Ultra primarily connects to your Wi-Fi
network, it also has an Ethernet port. If you prefer a wired connection for added
stability, you can use an Ethernet cable to connect the WiiM Ultra directly to your
router or network switch.

These are the core components required to use the WiiM Ultra. It's important to have an
audio system that you want to integrate with the Ultra, a stable Wi-Fi or wired network, and
a compatible device with the WiiM Home app for setup and control.

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Audio Devices Work with the WiiM Ultra

The WiiM Ultra can work with your audio source devices, smart speakers, and other legacy
stereo systems, DAC, amplifier, speakers, or soundbars etc. The audio source device
includes TV, record player and MP3 player. The block diagram below shows how you can
connect your audio system with the WiiM Ultra.

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2. What’s in the Box

1. WiiM Ultra x1

2. WiiM Voice Remote x1

3. Quick start guide x1

4 Phono ground adapter x1

5. 100~240V AC power cable (1.5m) x1

6. HDMI cable (1.5m) x1

7. RCA audio cable (1.5m) x1

8. Optical audio cable (1.5m) x1

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3. Technical Specifications

Category Specification

Audio Amplification -

Main Purpose Connected to amplifier or powered speaker for streaming

Pair with a Sub Yes

USB Port (Storage/Audio


Yes
Out)

Wireless Connectivity Wi-Fi 6 (Upgradeable to Wi-Fi 6E via software update)

Bluetooth BT 5.3

Ethernet Yes

DAC IC ESS ES9038 Q2M

Analog Out SNR 121 dB

THD+N (Analog Out) -116 dB (0.00015%)

Analog Input (ADC) Up to 192k, 24 bit

Google Cast Audio Yes

Group with Nest


Yes
Speakers and Display

Group with Echo


Yes
Speakers and Display

Alexa Multi-room with


Yes
UHD

Group with HomePods No

Works with Alexa Yes

Works with Google Yes

Works with Siri No

Group with WiiM Devices Yes

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AirPlay 2 No

2-Way Bluetooth Yes

Roon Ready Yes

DLNA Yes

Spotify Connect & TIDAL


Yes
Connect

Gapless Playback Yes

10-Band Graphic and


Yes
Parametric EQ

WiiM Music Streaming


Yes
Platform

CPU Quad Core A53

DRAM 512 MB

Flash 512 MB

HDMI ARC:
⚫ Up to 192kHz/24-bit.
⚫ Supports Stereo PCM and Dolby Digital, but not DTS.

Optical In:
⚫ Up to 192kHz/24-bit.
⚫ Supports Stereo PCM and Dolby Digital, but not DTS.

Line In:
Audio Input Ports
⚫ 2 Vrms
⚫ Analog signal, converted to digital via ADC (up to
192kHz/24-bit)

Phono In (MM/MC):
⚫ Gain: 41dB MM / 59dB MC
⚫ MM: THD+N -75dB, SNR 76dB@5mV
⚫ MC: THD+N -58dB, SNR [email protected]
⚫ RIAA accuracy: < ±0.5dB / 20Hz - 20kHz

Line Out:
Audio Output Ports
⚫ Maximum output: 2.1V RMS

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⚫ SNR: 121 dB (A-wt)


⚫ THD+N (1 kHz): 0.00018% (-115 dB) for 44.1k to 192k
⚫ FR curve: +/- 0.05 dB

Optical Out (up to 192 kHz/24-bit)

COAX Out (up to 192 kHz/24-bit)

USB Out:
⚫ Up to 192kHz/24-bit
⚫ UAC 2.0
⚫ DC 5V/1.5A power output
Note: The USB Out port currently does not support Subwoofer
Output (Sub Out). This feature will be supported through a firmware
update in the future.

Sub Out (2.0 Vrms)

Headphone Out:
⚫ 300 ohms: SNR (119 dB), THD+N (-99 dB)
⚫ 32 ohms: SNR (119 dB), THD+N (-92 dB)

Access personal media library and use it as a media server for


External USB Storage other WiiM and DLNA devices. Support FAT32, NTFS, and EXT4
file systems.

⚫ 3.5 mm port
12V Trigger Out ⚫ Load-carrying capacity: DC 12V/200mA

LED Four-color status LED - Red, Green, Blue, and White

Control 3.5-inch touchscreen, volume knob, play/pause, setup, and more

Weight 3.13 lbs (1.42 kg)

Dimension 8.3 in x 7.87 in x 2.83 in (211 mm x 200 mm x 72 mm)

Power Input 100-240V AC input, 50/60 Hz, 0.5A Max

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4. WiiM Ultra Controls, Interfaces, and Lights

Front Panel Controls and Lights

Each numbered control or interface on the front panel is explained below:

A 3.5-inch touchscreen provides playback


LCD Display status and enables direct control of the WiiM
Ultra.

A four-color LED (RGBW) indicator to display


LED Indicator the operational status of the WiiM Ultra.
For more information, see LED Status Lights.

Push:
⚫ Play/Pause
⚫ Wi-Fi setup or Bluetooth pairing
(push and hold for 3 seconds)
Volume Knob ⚫ Restore to the factory setting
(push and hold for 10 seconds)
Turn clockwise: Increase volume
Turn anti-clockwise: Decrease volume

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Headphone Out Connects to an external headphone.

Back Panel Interfaces

Each numbered control or interface on the back panel is explained below:

Connects to external audio sources such as CD


LINE IN players, audio players, and TVs for analog audio
input.

PHONO IN A dedicated input for connecting a turntable.

A connection port used to ground the turntable to


GROUND
reduce hum or noise.

Connects to external audio sources, such as a TV


OPTICAL IN or PC, for digital audio input. It supports audio input
of up to 192 kHz/24-bit.

Connects to a TV for audio input.


HDMI ARC It supports Stereo PCM, Dolby Digital (DTS is not
supported).

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USB IN: Allows connection to USB storage devices


for playing audio files directly.
Note: USB audio input is not supported.

USB
USB OUT: Outputs high quality audio to an external
DAC or other audio device with a USB audio input.
Note: Use a USB hub to connect both USB IN and
USB OUT simultaneously.

Outputs analog audio, ideal for connecting to an


LINE OUT external amplifier, powered speakers, or audio
receiver.

Connects to a powered subwoofer and outputs a


SUB OUT
signal at 2.0 Vrms.

Outputs digital audio up to 192 kHz/24-bit with low


COAX OUT
jitter.

3.5 mm port for cable connection to your amplifier


for automated power control.
12V TRIGGER OUT Load-carrying capacity: DC 12V/200mA
Note: Consult your amplifier's user guide for
specifics on utilizing its 12V trigger input.

Outputs high-quality digital audio up to 192 kHz/24-


OPTICAL OUT
bit with low jitter.

LAN 10/100Mbps Ethernet port

Power Input 100-240V AC input, 50/60 Hz, 0.5A Max

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WiiM Voice Remote

You can use the provided WiiM Voice Remote to effortlessly control the WiiM Ultra.
For detailed instructions, refer to How to Set Up Your WiiM Voice Remote.

Each numbered control on the WiiM Voice Remote is explained below:

Standby Press to put the WiiM Ultra into standby mode.

Microphone Capture voice commands

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Voice Control Press and hold to give voice commands.

Volume Up Press to increase the speaker volume.

Press to return to the previous playback or restart


Previous
the current playback.

Play/Pause Press to start or pause the current playback.

Next Press to skip to the next playback.

Volume Down Press to decrease the speaker volume.

Source Switch Press to change the input source.

Mute/Unmute Press to mute or unmute the speakers.

Press buttons 1~4 to play the corresponding


Preset Shortcuts
presets.

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LED Status Lights

LED Color/Pattern State

Fast Flashing White Boot-up

Slow Flashing White OOBE/Ready to setup

Slow Flashing Green Bluetooth ready to pair

Fast Flashing White and Green Connecting to Wi-Fi

Solid White Connected to Wi-Fi

Solid Green Bluetooth mode, paired

Solid Light Green Line-in mode

Solid Orange Optical-in mode

Slow Flashing White and Green OTA update

Slow Flashing White and Red Restore to factory settings

Solid Yellow No network

Slow Flashing Red Faulty error

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5. How to Get Started


Before using your WiiM Ultra, follow these main steps to set it up:
1. Connect the WiiM Ultra to your audio device.
2. Power on the WiiM Ultra.
3. Download and install the WiiM Home app on your mobile device.
4. Use the WiiM Home app to connect the WiiM Ultra to your network.
5. Configure the WiiM Ultra in the WiiM Home app to suit your preferences.
By completing these steps, your WiiM Ultra will be ready for use. The following sub-
chapters will provide detailed instructions for each step.

Connect the WiiM Ultra’s Audio Output

The WiiM Ultra offers six distinct audio output interfaces to connect to your DAC, amplifier,
headphones, stereo receiver, subwoofer, and powered speakers. These include:
⚫ Analog Line Out
⚫ Digital Optical Out
⚫ COAX Out
⚫ USB Out
⚫ Sub Out
⚫ Headphone Out
In addition to audio output via the above physical interfaces, the WiiM Ultra can also output
audio via Bluetooth. For detailed instructions, see Audio Output via Bluetooth Out.
Notes:
⚫ The WiiM Ultra outputs audio to only one of these interfaces at a time, aside from
the optional Sub Out.
⚫ Selecting the appropriate audio output port is crucial to ensure sound output.
Incorrect selection may result in no audio.
⚫ For bit-perfect audio output, opt for the digital audio output and activate Fixed
Volume Output, disable EQ and mono audio in the WiiM Home app's device
settings.
⚫ You have two ways to control the volume of your system:
o Control the volume directly from your AV receiver or amplifier when Fixed
Volume Output is set on the WiiM Ultra.
o Control the volume through the WiiM Home app, but make sure to disable
Fixed Volume Output. (Recommended Method)

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Scenario 1: Line Out (Powered Speakers, Amplifiers, AV Receivers)

The LINE Out interface on the WiiM Ultra is typically used to connect to the external audio
equipment, e.g., powered speakers, amplifiers, or AV receivers to output high-quality
analog audio playback.

Cable Requirement: Use an RCA stereo cable as below:

Cable Connection Steps:


1. Connect the red and white RCA connectors on one end of the cable to the
corresponding Line Out ports on the WiiM Ultra.
2. Connect the red and white RCA connectors on the other end of the cable to the
corresponding Line In ports on your external device.

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Scenario 2: Optical Out (Soundbars, DACs, or AV Receivers)

The Optical Out interface on the WiiM Ultra is typically used to connect to the external
device, e.g., soundbars, DACs, or AV receivers, to output digital audio playback.

Cable Requirement: Use a TOSLINK optical cable as below:

Cable Connection Steps:


1. Plug one end of the cable into the Optical Out port on the WiiM Ultra.
2. Plug the other end of the cable into the Optical In port of your external device.

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Scenario 3: COAX Out (DACs, AV Receivers, or Amplifiers)

The COAX Out interface on the WiiM Ultra is typically used to connect to the external
device, e.g., DACs, AV receivers, or amplifiers supporting coaxial input.

Cable Requirement: Use a Coaxial digital audio cable as below:

Cable Connection Steps:


1. Plug one end of the coaxial cable to the COAX Out port on the WiiM Ultra.
2. Plug the other end of the cable to the COAX In port of your external device.

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Scenario 4: USB Out (DACs or Amplifiers)

The USB Out port on the WiiM Ultra is typically used to connect to the external device,
e.g., DACs or amplifiers that support USB audio input.

Cable Requirement: Use a USB cable

Cable Connection Steps:


1. Plug one end of the USB cable into the USB port on the WiiM Ultra.
2. Plug the other end of the cable into the USB input port of the DAC or amplifier.

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Scenario 5: Sub Out (Powered Subwoofer)

The Sub Out interface connects to a powered subwoofer for enhanced bass.

Cable Requirement: Use an RCA mono cable with 75-ohm impedance:

Cable Connection Steps:


1. Connect one end of an RCA cable to the Sub Out port on the WiiM Ultra.
2. Connect the other end of the RCA cable to the input on your powered subwoofer.
If your subwoofer has two RCA inputs, opt for the one marked LFE or Mono.

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Scenario 6: Headphone Out (Headphones)

The Headphone Out port on the WiiM Ultra connects headphones.

Cable Requirement: Use a 3.5mm stereo audio cable.

Cable Connection Steps:


1. Plug the 3.5mm audio cable into the Headphone Out port on the WiiM Ultra.
2. Plug the other end into the input port of your headphone.

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Connect the WiiM Ultra’s Audio Input

The WiiM Ultra features four distinct audio input interfaces:


⚫ Analog Line In
⚫ Digital Optical In (TOSLINK)
⚫ HDMI ARC
⚫ Phono In
The WiiM Ultra acts as both a preamplifier and a network audio transmitter via Wi-Fi or
Ethernet. You can stream analog audio inputs from sources such as CD players, vinyl
players, TVs, or computers to any other WiiM devices, either individually or in multiple
combinations.
In addition to physical input interfaces mentioned above, you can also stream audio from
an external device (e.g., smartphones or tablets) to the WiiM Ultra via Bluetooth. For
detailed instructions, see Audio Input via Bluetooth.
Note: The Optical In and HDMI ARC interfaces on the WiiM Ultra only support PCM and
Dolby Digital 5.1 audio formats. Please ensure that the audio source device connected
to the WiiM Ultra is set to output audio in PCM or Dolby Digital 5.1 format. Otherwise,
you may not hear sound.

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Scenario 1: Analog Line In Audio Source Input (CD Player, Turntable with
a Built-in Preamp, or PC)

The Line In interface on the WiiM Ultra is typically used to connect to a CD Player,
Turntable with a built-in preamp, or PC to receive analog audio input.

Cable Requirement: One of the following two types of cables might be used.
⚫ An RCA-to-RCA cable as below:

⚫ An Aux-to-RCA cable as below:

Cable Connection Steps:


1. Plug RCA connectors on one end of the cable into the Line In port on the WiiM
Ultra.
2. Plug the other end of the cable into the the AUX or Line Out port on your audio
source (CD player, vinyl player, TV, or PC).

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Scenario 2: Optical In Audio Source Input (TV or PC)

The Optical In interface on the WiiM Ultra is typically used to connect to a TV or PC to


receive audio input.

Cable Requirement: use a TOSLINK optical cable as below:

Cable Connection Steps


1. Plug one end of the TOSLINK cable into the Optical In port on the WiiM Ultra.
2. Plug the other end into the Optical Out port on the TV or PC.

Note: The Optical In interface on the WiiM Ultra only supports PCM and Dolby Digital
5.1 audio formats. Please ensure that the audio source device connected to the WiiM
Ultra is set to output audio in PCM or Dolby Digital 5.1 format. Otherwise, you may not
hear sound.
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Scenario 3: HDMI ARC Audio Source Input (TV)

The HDMI ARC interface on the WiiM Ultra is typically used to connect to a TV to receive
audio input.

Cable Requirement: use an HDMI cable as below:

Cable Connection Steps


1. Plug one end of the HDMI cable to the HDMI ARC port on the WiiM Ultra.
2. Plug the other end of the cable to the HDMI ARC/eARC port on the TV.

Note: The HDMI ARC interface on the WiiM Ultra only supports PCM and Dolby Digital
5.1 audio formats. Please ensure that the audio source device connected to the WiiM
Ultra is set to output audio in PCM or Dolby Digital 5.1 format. Otherwise, you may not
hear sound.

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Scenario 4: Phono In Audio Source Input (Turntable)

The Phono In port on the WiiM Ultra is specifically designed to connect to a turntable
without a built-in preamp.

Cable Requirement:
⚫ Use a turntable RCA cable.

⚫ If the turntable has a ground wire, the provided PHONO ground adapter is needed.

Cable Connection Steps:


1. Connect the red and white RCA connectors on one end of the cable to the
corresponding Phono In ports on the WiiM Ultra.
2. Connect the other end of the cable to the corresponding output port on the
turntable.
3. If your turntable has a ground wire, attach it to the provided Phono ground
adapter and plug the adapter into the Ground port on the WiiM Ultra.

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Use 12V Trigger Out

You can use the 12V Trigger Out port on the WiiM Ultra to automatically power on or off
external audio devices, such as amplifiers or DACs, based on the WiiM Ultra's status.
To achieve this, connect the 12V Trigger Out port on the WiiM Ultra to the 12V Trigger In
port on the external audio device using a compatible cable.
For more information, refer to How to Use the 12V Trigger Out.

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Power On the WiiM Ultra

Connect the provided power adapter to the Power Input port and then plug it into a power
outlet. It supports a voltage range of 100~240V, 50/60 Hz, with a current up to 0.5A. This
ensures your device operates safely and efficiently.

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Download and Install the WiiM Home App

⚫ For an iOS or Android device, scan the following QR code to download the app:

⚫ The beta version is also available for Windows and Mac OS. Download it here.

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Set Up the WiiM Ultra

You need to set up the WiiM Ultra via Wi-Fi or Ethernet using the WiiM Home app. If you
choose to connect via Wi-Fi, make sure you have your network password ready. This will
ensure a smooth and efficient setup process.

WiiM Ultra Setup via Wi-Fi

1. When the Set Up prompt appears on the WiiM Ultra’s screen, open the WiiM
Home app on your smartphone or tablet.

2. When the Set Up pop-up appears in the app, tap it to start the setup.

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You will see the following prompt on the WiiM Ultra’s screen.

3. Follow the on-screen instructions to complete the setup:

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a) Select the right audio output interface corresponding to the output


connection in Connect to WiiM Ultra’s Audio Output.

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b) Connect the WiiM Ultra to the same Wi-Fi network as the WiiM Home app.

When the WiiM Ultra is successfully connected to the Wi-Fi network, you
will see the following prompt on the WiiM Ultra’s screen.

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c) Check and update the WiiM Ultra’s firmware.

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d) Rename the WiiM Ultra.

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e) Set up the WiiM Voice Remote with the WiiM Ultra.

For detailed instructions, refer to How to Set Up Your WiiM Voice Remote.

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f) Calibrate the audio path latency.

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g) Set up Google Cast and Amazon Alexa.

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WiiM Ultra Setup via Ethernet

1. Connect an Ethernet cable to the WiiM Ultra.


2. Open the WiiM Home app on your smartphone or tablet.
3. When the Let’s Get Started pop-up appears in the app, tap it to start the setup.

4. Follow the on-screen instructions to complete the setup.

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Configure the WiiM Ultra in the WiiM Home App

Once the WiiM Ultra is set up, configure it in the WiiM Home app, including settings for
audio input, audio output, subwoofer, room correction, and EQ adjustments.
For detailed instructions, see WiiM Ultra Configuration.

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Fill Your Home with Sound

Now, play music from your favorite audio sources, such as a TV, amplified turntable, CD
player, or MP3 player. Alternatively, immerse yourself in your favorite music and radio
stations through seamless Wi-Fi or Bluetooth streaming.
Connect multiple WiiM devices to enjoy synchronized music throughout your home.
Expand your listening experience by grouping with Alexa-enabled or Google Cast-enabled
devices, including Amazon Echo and Google Home, for a seamless multi-room audio setup.
For more information, see Multi-room and Stereo Pairing.

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6. WiiM Ultra Configuration

Select Audio Input Source and Configure Audio Input

1. Open the WiiM Home app.


2. Navigate to the Devices tab.

3. Tap the Device Settings icon of the WiiM Ultra.


4. Under the Sound section, select Audio Input.
5. Select the audio input source.
6. Adjust other settings depending on your preference and selected input source:
⚫ Auto-sensing of Line, Optical In, and HDMI
⚫ Per-source Pre-Gain and Volume Control
⚫ Optical/HDMI Audio De-noising
⚫ Line-In Input Resolution
⚫ HDMI-CEC Power Control

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Select Audio Output Interface

Option 1: Select Audio Output Interface from Now Playing

1. Open the WiiM Home app.


2. Go to the Now Playing page.

3. Tap the icon at the bottom and select the output interface.

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Option 2: Select Audio Output Interface from Device Settings

1. Open the WiiM Home app.


2. Navigate to the Devices tab.

3. Tap the Device Settings icon of the WiiM Ultra.


4. Under the Sound section, tap Audio Output.
5. Select the output interface and adjust settings (e.g., DCA filter type for Line Out,
Sample Rate Switch Latency for Optical Out and COAX Out).

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Adjust Audio Output Settings

1. Open the WiiM Home app.


2. Navigate to the Devices tab.

3. Tap the Device Settings icon of the WiiM Ultra.


4. Under the Sound section, select Audio Settings.
5. Adjust audio output settings depending on your preference and output interface:
⚫ Fixed Volume Output
⚫ Line Out Level
⚫ Volume Limit
⚫ SPDIF Output Resolution and Coax Output Resolution
⚫ Audio Channel
⚫ Volume Balance
⚫ Fade-In and Fade-Out effects

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Adjust Subwoofer Settings

If you connect a subwoofer to the WiiM Ultra, navigate to Device Settings > Subwoofer
in the WiiM Home app to enable and adjust the subwoofer settings. This will ensure the
subwoofer operates seamlessly with your audio system for optimal sound quality.
For detailed instructions, refer to Tutorial: Tuning Subwoofer Settings on WiiM Devices for
Optimal Sound Quality.

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Room Correction

You can use the Room Correction feature in the WiiM Home app to enhance audio quality
by adapting to your room's unique acoustic properties. This feature minimizes unwanted
audio issues such as echoes, reflections, and standing waves, delivering a more balanced
and accurate listening experience.
For detailed instructions, see Room Correction Guide.

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Equalizer (EQ)

You can enhance your audio experience with the Per-Source EQ feature in the WiiM Home
app.
Choose from 24 preset EQ settings for quick adjustments, utilize the 10-band Graphic EQ
(GEQ) for intuitive control, or fine-tune your sound with the 10-band Parametric EQ (PEQ)
for precise and detailed customization.
For detailed instructions, see EQ Guide.

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7. Audio Output/Input via Bluetooth

Audio Output via Bluetooth

You can use the WiiM Ultra as a Bluetooth source device, enabling seamless pairing with
your Bluetooth speaker, headphone, or earphone.
Follow these steps to complete the Bluetooth pairing procedure for audio output:
1. Open the WiiM Home app on your iOS or Android device.
2. Select the Devices tab.

3. Tap the Device Settings icon of the WiiM Ultra.


4. Select Audio Output, then tap Pair next to Bluetooth Out to initiate pairing.

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5. Select the desired external Bluetooth device (e.g., a speaker) to pair.

You can also complete this procedure by selecting the Bluetooth output from the Now
Playing page. For details, see Select Audio Output Interface.

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Audio Input via Bluetooth

With Bluetooth, you can stream tunes from various devices like smartphones, tablets, TVs,
and laptops. To start streaming, first pair your device with the WiiM Ultra.
You can select any of the following options to pair your device with the WiiM Ultra:

⚫ Option 1: Bluetooth Pairing Using Volume Knob

Press and hold the Volume Knob on the WiiM Ultra for 3 seconds or more to
initiate pairing mode.

⚫ Option 2: Bluetooth Pairing Using WiiM Voice Remote

Press and hold the Play button on the WiiM Voice Remote for 3 seconds or more
to initiate pairing mode.

⚫ Option 3: Bluetooth Pairing Using WiiM Ultra’s On-Screen Menu

Tap Input and select Bluetooth on the WiiM Ultra’s screen to initiate pairing
mode.

⚫ Option 4: Bluetooth Pairing Using WiiM Home App

If the WiiM Ultra is connected to your network, you can initiate Bluetooth pairing
mode in the WiiM Home app by selecting Bluetooth as your source input in the
Browse tab.

In this case, if there’s no device connected to the WiiM Ultra, the app will initiate
pairing mode for WiiM Ultra automatically.

Note: The Bluetooth feature is compatible with A2DP and AVRCP profiles, and supports
both SBC and AAC codecs.

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8. USB Media Library


The USB port on the WiiM Ultra allows you to play music directly from a connected USB
drive or HDD, enabling convenient access to your stored music library.
For more details, refer to Building and Managing Your Advanced USB Media Library.

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9. Voice Control
Navigate and control the WiiM Ultra with voice commands to search, play, stop, or skip
music and more.
The WiiM Ultra supports the following voice control services:
⚫ Amazon Alexa
Refer to How to Use Amazon Alexa with Your WiiM Device for instructions.
⚫ Google Voice Assistant
Refer to How to Control WiiM Device via Google Assistant for instructions.

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10. Direct Control via Your Favorite App


You can stream from your favorite apps directly to your WiiM Ultra with the following
approaches.

Spotify Connect

Spotify Connect allows you to stream Spotify to your WiiM Ultra over Wi-Fi or Ethernet,
eliminating the need for Bluetooth pairing. It works with smartphones, tablets, or PCs as
remote controls and supports both free and premium accounts. For more information, visit
Spotify Connect.
Using Spotify Connect ensures the best audio quality and streaming experience on your
WiiM Ultra.

Multi-room and Stereo Pairing


To use Spotify Connect for multi-room or stereo pairing, follow these instructions:
1. Group multiple WiiM devices in the WiiM Home app. For instructions, see WiiM
Multi-room Audio and Stereo Pairing.
2. Stream Spotify to the grouped devices. The group name will match the group
master device.

License Information
The Spotify software is subject to third-party licenses, which can be found here.

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TIDAL Connect

TIDAL is a global music streaming platform that brings fans closer to artists through unique
experiences and the highest sound quality. Stream your favorite music seamlessly from
the TIDAL app directly to your devices, up to 192 kHz, 24-bit.
TIDAL Connect allows you to stream music from the TIDAL app to compatible devices,
similar to Apple AirPlay and Spotify Connect. Use your smartphone or computer to control
playback on your WiiM device.

How to Use TIDAL Connect:


1. Launch the TIDAL app on your mobile device.
2. Play a song and go to the Now Playing screen.
3. Tap the Cast icon at the top right.
4. Select your WiiM device from the list.

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Amazon Music Cast (Alexa Cast)

Alexa Cast lets you play and control music on any Alexa device from the Amazon Music
app on iOS or Android. You can discover and target any Alexa device from your app,
regardless of the Wi-Fi network, allowing you to play music on any chosen device. Your
app functions as a remote control, enabling you to follow along, skip tracks, and more.

WiiM Ultra and Alexa Cast


The WiiM Ultra supports Alexa Cast with bit-perfect output up to 192 kHz/24-bit, ensuring
the highest quality for Amazon Music Ultra HD.

How to Use Alexa Cast


1. Log In: Ensure you are logged into your Amazon account for Alexa on the WiiM
Home app.
2. Update: Have the latest version of the Amazon Music app.
3. Cast Music: On the Now Playing screen, tap the Casting icon in the top right.
4. Select Device: Choose the WiiM Ultra from the list.

Control Options
⚫ Voice Control: Use voice commands to control music on the device.
⚫ App Control: Switch between voice and app control for convenience.
⚫ Stop Casting: To stop casting and resume playing on your phone, open the
device list and tap the disconnect button.

Amazon Alexa Multi-room Audio


Amazon Alexa can also be used for multi-room audio, allowing you to play music in sync
on multiple speakers from compatible brands and WiiM Ultra using the Amazon Alexa app.
For detailed instructions, see Amazon Alexa Multi-room Audio.

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Google Cast Audio

Google Cast audio allows you to instantly stream your favorite music, radio, or podcasts
from Google Cast-enabled apps on your mobile device to your speakers over Wi-Fi or
Ethernet.

Setting Up Google Cast


1. Enable Google Cast:
⚫ Once you have set up the WiiM Ultra, enable Google Cast from the WiiM
Home app.
2. Stream Music:
⚫ Open a compatible app (e.g., Spotify, Apple Music, TIDAL, Amazon Music,
YouTube Music, Deezer) on your smartphone or tablet and tap the Cast
button.
⚫ Select your WiiM Ultra and start streaming audio.
3. Use Chrome Browser:
⚫ Cast any audio from your Chrome browser by selecting the Cast option in
the menu.

Google Cast Multi-room Audio


Google Cast can also be used for multi-room audio, allowing you to play music in sync on
multiple speakers from compatible brands and WiiM Ultra using the Google Home app.
For detailed instructions, see Google Cast Multi-room Audio.

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DLNA

DLNA (Digital Living Network Alliance) sets standards for home networking devices to
communicate and share media files seamlessly. The WiiM Ultra is a DLNA-compatible
digital media renderer (DMR). When a USB drive is plugged to the WiiM Ultra, it also
functions as a Digital Media Server (DMS), allowing any DLNA-enabled client to access
the music stored on the drive.

How It Works
When connected to the same network as your other DLNA devices or apps, the WiiM Ultra
automatically appears in the menus of these networked components. Your computer and
other media devices will discover and recognize the WiiM Ultra without any additional setup.

Controlling and Streaming


You can control the WiiM Ultra from other DLNA digital media players or controllers.
Additionally, you can stream content from DLNA digital media servers directly to the WiiM
Ultra, with no extra configuration required.

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11. All Music in One App


With the free WiiM Home app, you can control your content and WiiM devices from one
place. The app supports many popular music streaming services such as Spotify,
iHeartRadio, TIDAL, Amazon Music, SoundCloud, Qobuz, Pandora, Deezer, TuneIn, and
more.

The WiiM Home app offers the follow features:


⚫ Stream from Any Source: Enjoy seamless playback from streaming services,
NAS, or other connected storage.
⚫ All-in-One Control: Manage your music services and devices effortlessly in a
single app for complete, centralized control.
⚫ Customized Listening Experience: Tailor your listening experience with
adjustable EQ settings, sleep timers, and scheduled music alarms.
⚫ Effortless Discovery: Instantly find and save your favorite tracks using WiiM’s
universal search, scanning through all your music sources.
⚫ Whole Home Music: Enjoy multi-room music by grouping devices for
synchronized playback or play different music on each speaker.
⚫ Built-in Support Center Access: Quickly access our Support Center directly
within the app, giving you instant assistance whenever you need it.
For more information, refer to WiiM Home App User Manual.

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12. Multi-room Audio and Stereo Pairing


With the WiiM Ultra, it’s easy to build your wireless multi-room sound system with Amazon
Echo (or Alexa built-in devices) or Google Home. You can create an even more flexible
multi-room sound system with multiple WiiM devices for your existing audio devices.
Notes:
⚫ Alexa and Google Cast multi-room features support network-based music services
only.
⚫ To enable multi-room audio for other input sources, such as Line-In, Optical-In,
HDMI, or Bluetooth, the multi-room group must consist exclusively of WiiM
devices.

WiiM Multi-room Audio and Stereo Pairing

With our proprietary multi-room technology, the WiiM Ultra supports all types of audio
inputs—Wi-Fi/Ethernet, Bluetooth, analog Line In, Phono In, digital Optical In, and HDMI
ARC—as sources for your multi-room system.

WiiM Multi-room Setup


For example, to set up a multi-room system with the Line In source input, follow the steps
below:
1. Insert the line-in cable into the Line In port on the WiiM Ultra.
2. Connect the other end of the cable to the Line Out port on your source device,
e.g. a record player.
3. Open the WiiM Home app.
4. Go to the Browse tab, then under the Source Input section, select Line In as
the audio source.
5. Set up a multi-room music group with the WiiM Ultra:
a) Go to the Devices tab and select the WiiM Ultra connected to your source
device.

b) Tap the Group icon in the upper right corner of the device box.
c) Choose other desired WiiM devices to include in the multi-room audio group.
Now, the music from the connected device will play across your multi-room music group.
You can follow the same procedure to set up a WiiM multi-room system with any other
source input supported by your source device.

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WiiM Stereo Pairing


In addition, you can group two speakers connected to two WiiM devices as a stereo pair
for a wider, more immersive sound stage. This feature supports all input options, ensuring
compatibility with virtually every music listening preference.
To use stereo pairing, follow the steps below:
1. Set up two WiiM devices.
2. Open the WiiM Home app.

3. Select a WiiM device and tap the Group icon in the upper right corner.
4. Select the other WiiM device, then tap Done.

5. Tap the icon and set the two WiiM devices to L and R, respectively.
6. Go to the Browse tab, then select your music to play.

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Amazon Alexa Multi-room Audio

1. Open the Amazon Alexa app on your smartphone or tablet.


2. Tap Devices at the bottom of the screen.
3. Tap the + icon in the top right corner of the screen.
4. In the menu that appears, choose Combine speakers, then select Multi-room
music.
5. Select the Echo and WiiM devices you want to include in your multi-room music
setup, then tap Next.
6. Assign a group name for the multi-room music setup (e.g., "Bedroom").
7. Follow the on-screen prompts to complete the setup.

Note: When used with Amazon Echo or other Amazon devices, the WiiM Ultra functions
as an audio receiver and cannot transmit its physical audio inputs (e.g., Line In or Optical
In) to these Amazon devices over Wi-Fi.

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Google Cast Multi-room Audio

You can group the WiiM Ultra with other Google Home or Google Cast enabled devices to
play the same music on all devices via the Google Home app.
1. Open the Google Home app.
2. Tap the + icon in the top left corner.
3. Tap Create speaker group to create a speaker group.
4. Select the devices that are in the same network.

5. Assign a name to your group (e.g., "Living Room").


6. Stream music to the group.
Note: When using with Google Cast audio devices, the WiiM Ultra functions as an audio
receiver and cannot transmit its physical audio inputs (e.g., Line In or Optical In) to these
Google Cast audio devices.

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13. Advanced Features

Firmware Updates

⚫ The WiiM Ultra updates automatically when connected to your network


⚫ Updates occur silently between 2:00 a.m. and 5:00 a.m. local time, with no sound
or notifications during the process. Upon opening the app after the upgrade, you’ll
see the latest updates applied to the WiiM Ultra.

Use Ethernet Instead of Wi-Fi

When an Ethernet cable is connected, the WiiM Ultra will automatically switch off Wi-Fi to
use the Ethernet network.
To confirm the active connection:
1. Open the WiiM Home app.

2. Go to the Devices tab and tap the Device Settings icon of the WiiM Ultra.
3. Select Network Status to view the current network connection.

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14. FAQ and Support

FAQ

If you experience problems with the audio streamer, try these solutions first:

⚫ What can I do if my WiiM Home App can’t find the device?


o Make sure your network is available and the device is powered on properly.
o Check if the LED on the device is solid white and check for any prompt on
WiiM Ultra’s screen.
o Make sure your smartphone/tablet and WiiM Ultra are connected to the same
Wi-Fi network.
o Make sure you have the latest version of the WiiM Home app on your
smartphone/tablet.
o Try restarting your smartphone/tablet, WiiM Ultra, and router.
o If still can’t find, reconfigure the device to the network.

⚫ What can I do if my device has no sound?


If you're not getting any sound from your WiiM Ultra, please check the following:
o Volume Levels: Ensure that the volume is turned up both in the WiiM Home
app and on your external device (e.g., AV receiver) connected to the WiiM
Ultra.
o Input Source: Make sure the correct input source is selected on your receiver
or device that corresponds to the output of the WiiM Ultra.
o Audio Output Selection: Confirm that the correct audio output is selected in
the WiiM Home app.
o Physical Connections: Verify that all physical connections between the WiiM
Ultra and your receiver or device are plugged in correctly and securely.

⚫ Audio dropout or no sound on network streaming?


If you experience no sound with streaming, please check if the progress bar of music app
or WiiM Home app is moving.
o Check network connectivity: Ensure the signal of your WiiM Ultra is strong.
Move the WiiM Ultra closer to your wireless router or access point to improve
the signal strength.
o Restart your network devices: Power cycling your network devices,
including your router, modem, and WiiM Ultra, can often resolve connectivity
issues.

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o Update firmware and software: Ensure that your WiiM Ultra and all devices
involved in the streaming have the latest firmware and software updates
installed.
o Reset the WiiM Ultra: As a last resort, you can try performing a factory reset
on your WiiM Ultra and set it up again.

⚫ How can I reset my device?

o Press and hold the volume knob for 10 seconds until you will hear the voice
prompts of “Restore to factory setting” and see the light flashing red and white.
The WiiM Ultra's screen will also display "Restore to factory setting."
o Factory reset clears all source, volume, and network settings for WiiM Ultra
and returns it back to the original factory settings.

⚫ What can I do if my device cannot power on normally?


o Check the device LED status and ensure it’s on.
o Ensure the original power adapter is used.

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Support

If you are unable to resolve your issue, please follow one of the methods below to reach
out to us for assistance:

⚫ WiiM Home app: Go to More > Feedback or More > FAQ to submit a ticket. You
will receive email response from WiiM Support in the next 24 hours.

⚫ FAQ Website: Find more FAQ at https://faq.wiimhome.com/en/support/solutions.

⚫ Email: Send an email to [email protected] for assistance.

⚫ WiiM Ultra Support Website: Visit https://wiimhome.com/support/wiimUltra.

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15. Important Safety Instructions


1. Read these instructions carefully.
2. Keep these instructions for future reference.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
9. Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
10. Only use attachments/accessories specified by the manufacturer.
11. Unplug this apparatus during lightning storms or when unused for long periods of time
12. Refer all servicing to qualified personnel. Servicing is required when the apparatus
has been damaged in any way, such as external power supply, power-supply cord or
plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
13. To reduce the risk of fire or electrical shock, do NOT expose this product to rain, liquids
or moisture.
14. Do NOT expose this product to dripping or splashing, and do not place objects filled
with liquids, such as vases, on or near the product.
15. Keep the product away from fire and heat sources. Do NOT place naked flame sources,
such as lighted candles, on or near the product.
16. Do NOT make unauthorized alterations to this product.
17. Do NOT use in vehicles or boats.
18. Use this product only with the power supply provided.
19. Where the mains plug or an appliance coupler is used as the disconnect device, the
disconnect device shall remain readily operable.
20. Due to ventilation requirements, does not recommend placing the product in a
confined space such as in a wall cavity or in an enclosed cabinet.
21. Contains small parts which may be a choking hazard. Not suitable for children under
age 3.

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22. This product contains magnetic material. Consult your physician on whether this might
affect your implantable medical device.
23. Do not place or install the bracket or product near any heat sources, such as fireplaces,
radiators, heat registers, or other apparatus (including amplifiers) that produce heat.

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16. CE/FCC/IC/TELEC Statements


FCC/IC Statement:
RF Exposure Information: The equipment complies with FCC/IC RSS-102 radiation
exposure limits set forth for an uncontrolled environment. The equipment should be
installed and operated with minimum distance 20cm between the radiator & your body.
This device complies with Part 15 of the FCC Rules and contains license-exempt
transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development
Canada’s licence-exempt RSS standard(s). Operation is subject to the following two
conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may
cause undesired operation.
NOTE: The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modifications or changes to this equipment. Such modifications or changes
could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
‐ Reorient or relocate the receiving antenna.

‐ Increase the separation between the equipment and receiver.

‐Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
‐Consult the dealer or an experienced radio/TV technician for help.
For radio equipment operates in 5150-5850MHz
High power radars are allocated as primary users of the 5.25 to 5.35 GHz and 5.65 to 5.85
GHz bands. These radar stations can cause interference with and/or damage to LE LAN
(Licence-Exempt Local Area Network) devices. No configuration controls are provided for
this wireless equipment allowing any change in the frequency of operations outside the
FCC grant of authorization for US operation according to Part 15.407 of the FCC rules.
The device for operation in the band 5150-5250 MHz is only for indoor use to reduce the
potential for harmful interference to co-channel mobile satellite systems; for devices with
detachable antenna(s), the maximum antenna gain permitted for devices in the bands

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5250-5350 MHz and 5470-5725 MHz shall be such that the equipment still complies with
the e.i.r.p. limit; for devices with detachable antenna(s), the maximum antenna gain
permitted for devices in the band 5725-5850 MHz shall be such that the equipment still
complies with the e.i.r.p. limits specified for point-to-point and non-point-to-point operation
as appropriate.
Transmitters in the 5.925-7.125 GHz band are prohibited from operating to control or
communicate with unmanned aircraft systems.

Énoncé d’exposition aux rayonnements FCC/IC

L’équipement est conforme aux limites d’exposition aux rayonnements FCC/IC RSS-102
établies pour un environnement non contrôlé. L’équipement doit être installé et utilisé avec
une distance minimale de 20cm entre le radiateur et votre corps.
L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme
aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux
appareils radio exempts de licence.
L'exploitation est autorisée aux deux conditions suivantes:
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est
susceptible d'en compromettre le fonctionnement.
Les radars de puissance élevée sont attribués comme utilisateurs principaux des
fréquences de 5,25 à 5,35 GHz et Bandes de 5,65 à 5,85 GHz. Ces stations radar peuvent
causer des interférences avec Et/ou dommages aux périphériques LE LAN (réseau Local
exempté de licence). Non non Des contrôles de configuration sont fournis pour cet
équipement sans fil permettant toute Modification de la fréquence des opérations en
dehors du FCC octroi d’autorisation Pour les opérations américaines conformément à la
partie 15.407 des règles de la FCC.
Les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour
une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux
systèmes de satellites mobiles utilisant les mêmes canaux; le gain maximal d’antenne
permis pour les dispositifs utilisant les bandes 5250-5350 MHz et 5470-5725 MHz doit se
conformer à la limite de p.i.r.e.; le gain maximal d’antenne permis (pour les dispositifs
utilisant la bande 5725-5850 MHz) doit se conformer à la limite de p.i.r.e. spécifiée pour
l’exploitation point à point et non point à point, selon le cas.
Il est interdit d’utiliser les émetteurs de la bande de 5,925 à 7,125 GHz pour contrôler les
systèmes d’aéronef sans pilote ou communiquer avec eux.

CAN ICES-003(B)/NMB-003(B)
IC: 30828-ASR004
FCC ID: 2BABF-ASR004

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WiiM Ultra User Manual Version 1.2.1 1/21/2025

CE Statement:
RF exposure information: The Maximum Permissible Exposure (MPE) level has been
calculated based on a distance of d=20 cm between the device and the human body. To
maintain compliance with RF exposure requirement, use product that maintain a 20cm
distance between the device and the human body.
Do not use the device in the environment at too high or too low temperature,
never expose the device under strong sunshine or too wet environment.
The suitable temperature for the product and accessories is 0℃-40℃.

Operating frequency range and maximum transmit power

Bluetooth: 2402MHz ~ 2480MHz, <10.0 dBm(EIRP)


WLAN 2.4GHz: 2412MHz ~ 2472MHz, <20 dBm(EIRP)
WLAN 5GHz: 5150MHz ~ 5825MHz, <20 dBm(EIRP)
WLAN 6GHz: 5955MHz ~ 6415MHz, <20 dBm(EIRP)
The device for operation in the band 5150-5350 MHz and 5955-6415MHz is only for indoor
use to reduce the potential for harmful interference to co-channel mobile satellite systems.

This product can be used across EU member states.


EU Regulatory Conformance
Hereby, Linkplay Technology Inc. Corporation declares that this device is in compliance
with the essential requirements and other relevant provisions of Directive 2014/53/EU.
For the declaration of conformity, visit the Web site https://www.wiimhome.com/certificaton.

TELEC Statements
According to radio law, the 5.2/5.3/6GHz band is limited to indoor use.
電波法により 5.2/5.3/6 GHz 帯は屋内使用に限ります.

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