GELEC 2 for thinking rather than a

dispositional trait.
The Entrepreneurial Mindset 3. Embed entrepreneurship in the
Imperative curriculum. In order to prepare the
next generation to adapt and thrive,
Entrepreneurship as the self-directed
we must infuse entrepreneurship
pursuit of opportunities to create value
throughout the curriculum beginning
for others.
in elementary school and continuing
successful entrepreneurs often appear to through higher education.
be a rare breed; exceptional individuals 4. 4. rain teachers. If we are to shift
who seem to be endowed with a unique entrepreneurship from the perimeter
personality or scientifically to the core of the way education
unfathomable traits that somehow operates, we must develop effective
enable them to accomplish extraordinary scalable teacher training programs
things. On the surface, they appear to be designed to encourage innovative
innately confident and creative, natural- and entrepreneurial thinking across
born risk-takers who somehow recognize disciplines.
opportunities and mobilize resources in 5. 5. Connect local entrepreneurs to the
ways that only seem to baffle us. learning community. In every
community there are experienced
Entrepreneurial Mindset Theory supports entrepreneurs who can play a vital
a humanistic view of entrepreneurship - role in the entrepreneurial learning
one that affirms the ability of ordinary process, not only in their ability to
people to think critically and creatively, provide guidance and shared
individually and collectively, to rise experience, but also as relatable
above their circumstances, to solve social models who can encourage
problems, and to better their world. entrepreneurial behavior in others.
Entrepreneurial Mindset Theory suggests 6. 6. Embed in workforce development
that nonentrepreneurial behavior is initiatives. As the rate of
learned and that, while not everyone technological advancement
may want to start a business, we are all continues to increase, all workers will
born with an inherent proclivity to be need to develop entrepreneurial
innovat-ive and entrepreneur-ial; that is, attitudes and skills to maintain
we all have an innate desire to solve relevance in the workforce.
problems, to be engaged in work that
matters, to have control over our day-to- The futurist Alvin Toffler once wrote,
day lives, and to see our efforts lead to a “The illiterate of the 21st century
meaningful and prosperous life. will not be those who cannot read
and write but those who cannot
1. Redefine entrepreneurship in a way learn, unlearn and relearn.” (26) If
all can embrace. If we are, as the we are to adapt and thrive in the
World Economic Forum suggests, to 21st century, we need a new kind of
shift entrepreneurship from the entrepreneurship education. One
perimeter to the core of the way that recognizes the entrepreneurial
education operates, we must mindset as a critical methodology
redefine it in a way that everyone for empowering anyone to succeed,
can embrace. and it should be embedded in the
2. Recognize the entrepreneurial way that we design educational
mindset as a teachable framework. If systems and organize our work.
we are to adapt and thrive as
individuals, organizations, and
societies as a whole, we must
recognize the entrepreneurial
mindset as a teachable framework
 your body to be well or ill, but
the crucial part of you are is the
 12 Important Lessons on power of choice and the choices
Innovation that School you make in life.
Taught Me 2. Respect- If you believe in yourself
1. Innovations comes from your goodness and strength-then
observing the world and the self- respect is what follows, by
people around you. innovation respecting yourself you will do
comes from observations, everything good for yourself-body,
OBSERVE beyond SIGHT. mind and spirit.
2. Innovation starts with an un- 3. Balance- The key is to have
met need. FIND and FEEL! balance, both at work at home,
3. Innovation can come from and in everything you do.
anywhere. ADOPT to ADAPT! practice moderation in all things.
4. There are also sustaining 4. Eat Right- Follow the food
innovations that continuously pyramid in order of what to eat
improve an existing product or from most to least.
experience. IMPROVE to PROVE! 5. Hydrate- Drink 10-15
5. Innovation needs to be backed glasses of water daily - This is
by a business model. DESIGN non-negotiable as the body is
and SIGN! 70% water.
6. Innovation is not just about a 6. Exercise- move your body
product, but also about creating 20-30 minutes daily by adopting
an eco-system. NURTURE the a regular exercise program.
NATURE! 7. Sleep- Get enough quality
7. Adoption of innovation takes sleep from 7-8 hours nightly, if
time. FIT to FEAT! you have an insufficient sleep.
8. Sometimes having competitors 8. Go Natural- Increase fresh
come in is a good thing. foods and decrease processed
COMPETE to COMPLETE! food in your lifestyle habits.
9. Test your innovation on target 9. Manage your Stress- Your
audience. Objective criticism. body needs to rest and relax. Too
TEST for BEST! much work will lead to a stressful
10. Innovation is a continuous life. And too much stress can
process. PROVE to IMPROVE! depress the immune system,
11. “Fail Fast, Fail Often.” This is a which would less to sickness.
Silicon Valley mantra that 10. Forgive- In order to lighten
encourages experimentation your burden, you must unload the
and trying to learn from heaviness inside. For healing to
failures. LEARN, UNLEARN, take place in your life, forgive
RELEARN! those who have wronged you.
12. Look for ‘knowledge brokers’ 11. Laugh- Look at the brighter,
within your organization. These more cheerful side of life. Laugh
knowledge brokers will help as much as you can, not only
keep good ideas alive or bring does it raise your metabolism but
together different ideas to your immune system.
make great ones. NETWORK to 12. Love- when you act with
WORK! love and speak from love, you
increase your inner power. Love
 12 Wellness Habits for heals. Love that you may heal
Entrepreneur yourself and heal others.
1. Believe- The power of the mind  Finding Your Big Business Idea
is so strong that it can influence To come up with a good idea is
fairly easy. It can come during a
 period of silence or in the midst of the youngest billionaire in the Philippines
conversation with friends. However, at the age of 34 after selling his 70%
the difficulty lies in discovering an stake in Mang Inasal to Jollibee.
idea that is feasible and realistic.
There are hundreds of thousands of Mark Elliot Zuckerberg is an American
business ideas, but only one or a few business magnate, computer
will fit an entrepreneur. It is programmer, internet entrepreneur, and
important to get this part right- if
philanthropist. He co-founded the social
one is to pursue the wrong idea, then
it will be just a waste of time, energy
media website Facebook and its parent
and money. company Meta Platforms, of which he is
executive chairman, chief executive
officer, and controlling shareholder.
Finding Your Big Business Idea: The
Three Questions

Question 1: How do you describe the

business that you are planning to
start?

Question 2: What product or service

are you offering?

Question 3: Is the product an

innovation or an evolution of an
existing product?

Warren Edward Buffett is an

American business magnate, investor,
and philanthropist. He is currently the
chairman and CEO of Berkshire
Hathaway. As a result of his immense
investment success, Buffett is one of the
best-known fundamental investors in the
world.

William Henry Gates III/ Bill Gates is

an American billionaire business
magnate, philanthropist, and investor
best known for co-founding the software
giant Microsoft, along with his childhood
friend Paul Allen.

Julia Gandionco fondly called Ms. Julie,

was running three canteens when she
ventured into the bakeshop business.
From this innovative response to the
ever-increasing need for bread in Ma'am
Julie's canteen operations, the country's
largest bakeshop chain was born, Julie's
Bakeshop!

Edgar "Injap" Jaruda Sia II is a Filipino

businessman. He is the chairman of
DoubleDragon Properties, and the
founder of the Mang Inasal fast food
restaurant chain. In 2011, Sia became
  Using Mystery Guests that will
submit an honest evaluation of the
services
4. Develop Standards and Action Plan-
to consistently initiate Customer
Service Excellence, there is need to
set customer service standards for
easy evaluation whether your
employees are implementing the set
standard or not. In writing that set
standard, you need to consider the
following:
 List of positions in the service
section/divisions
 List the task for each position
 Write standard for each task
 Write procedure for each
standard
5. Communicate- Management should
communicate well with the
employees how the company is
exceeding and not meeting the
expectations of the customers.
GELEC 2 PRE-FINALS Employees should be informed and
well oriented on clear understanding
12 Steps in Managing Customer of:
Service Excellence  Customer expectation
 Set Customer Service
1. Define Customer Expectations-
Standard/Action Plans
Identify your market expectations!
 Results of the action plans
Core on analyzing the market
taken
expectation:
6. Treat Employees as Internal Customer
 Your customer service
(Caring Attitude)- This will reinforce
 Your facilities
the behavior that you want the
 Your add-on amenities
employee to deliver. When interacting
2. Assess and Evaluate- Asses and
with subordinates, model them with a
evaluate your internal customer
positive attitude.
(employees) and external customer
(clients) expectation by internalizing 7. Support by Regular Training-
the response to the following Continuous training of the set service
question: standard is the key to let the
 What do we do? employees perform well consistently
 How do we do it? according to standard whether in a
 Whom do we do it for? group setting or one-on-one training,
3. Identify Measurement Methodology- allowing your employees to learn or
It is important that management practice on a regular basis.
would be able to trace and track the
measurement of the services 8. Empower- makes a difference in
rendered to the customers by way of: service quality. Train employees how
 Soliciting and tracking customers to act when it is needed in their
concern and complaints respective workplace and support.
 Soliciting employees’ observations
9. Evaluate- Evaluate your employees on
how well they have met the quality
service standard. Customer
 comments are important, but your 5. BE GOOD – Do business with
objective observations based on conscience
customer feedbacks and
documentation of performance are 6. SHARE – Operate with corporate
the best sources of evaluation of the social responsibility
performance of your employees. 7. BE FAIR – Handle clients with justice
10. Leadership by Example- Customer and due care
Service Excellence is a continuous
process. Role model by example 8. to GLOW – Lead people through
satisfy customers. empowerment

11. SHARE and INTERNALIZE 9. DREAM ALONG – Involve Human

your
company Vision and Mission Resources in the attainment of
Statement to your employees- The personal and organizational dreams
Vision and Mission Statement of the
10. BE TRUSTWORTHY – Operate with
company is not exclusively for the top
transparency
management. It is not just a
statement that hangs on the walls 11.of BUILD TEAMS – Share what is due
the offices, but also statement that to your human resources
needs to warmly strike the hearts of
everybody that needs to internalize 12. GIVE – Be generous with time and
and infect as if a viral sup in from resources
ranks to the top management.
12 TIPS TO CULTIVATE IN
MANAGEMENT CUSTOMER SERVICE
EXCELLENCE IS NO SWEAT! BECOMING A SUCCESSFUL SME
PRACTITIONER
1. START SMALL, THINK BIG- Business
are more adept during start-ups but
the frame of mind should always to
go BIG.

2. REMAIN GROUNDED YET OBSERVANT

OF EVERYTHING- Reinventing the
wheel is unnecessary. Look for ways
to benefit from the experience and
accomplishments of other business
Dr. Dioniosio Magpantay- A 3. WORK AND WIN TOGETHER- Team
veteran dean and professor of business; work and communication are
enumerated this book essential ingredients to hurdle
challenges.
12 Lessons He Will Never Miss to
Teach to Entrepreneurship 4. GREEN TECHNOLOGY IS
Students SUSTAINABLE- The name of the game is
not just getting the bottom-line. But,
1. FOCUS – Concentrate on your what you have done to integrate
interest! sustainable measures for the benefits of
the community
2. BE the BEST by being BETTER –
Interest should be backed up by skills 5. SMARTER ENVIRONMENT, BETTER
WORKERS- Culture building and change
3. LEAD – Make an excellent choice of
is a continuous commitment towards
people
employee engagement
4. GROW – Learn, formally and
informally, continuously!
6. COMPETITION IS A MEDIOCRE
MINDSET. NETWORK! - More friends you
have in your industry/ sector translate to
opportunities to generate new business

7. STORIES, WHEN SHARED, ARE

GREAT MOTIVATORS TO THOSE GRIPPED
WITH INSECURITY OR “WHAT IF”
ATTITUDES- Everyone has a story to tell,
Regardless of success or failures. These
stories carry heavy weight value

8. WITH SUSTAINABILITY COMES

GAINS- A neophyte in business has to
learn this first before banking on profits.

9. A VALUED FOCUS: A QUALITY OF

ONE’S PRODUCT- Make your product
sing for your value and difference. The
rest of the business process will follow.
Perhaps slowly, but definitely slowly

10.ABIDE BY THE REGULATIONS OF

GOVERNMENT- This can save you
lots of money. There’s a great
temptation to cut corners. Don’t. This
is one way to perpetuate ‘small
corrupt practices’ that can swallow
you into the system

11. SPEND BONDING TIME (NO

MATTER HOW LITTLE) WITH YOUR
PARTNERS AND CUSTOMERS- These
are critical support to your business.
They mean well, and when you
recognize their contribution to the
business, they are more than
appreciative of your effort. they
become your number one customer

12. REMAIN CONNECTED TO YOUR

‘POSITIVE CORE’ THE SPIRIT YOU
BREATHED INTO YOUR BUISINESS-
This will differentiate you from simply
pursuing material wealth