Toshiba Global Commerce Solutions

6800 Self Checkout System 7

Hardware Service Guide

Models 1x0

TC62-0041-02
1

Note:
Before using this information and the product it supports, be sure to read Safety Information-Read This First, Warranty
Information, Uninterruptible Power Supply Information, and the information under “Notices” on page 275.

June 2019
This edition applies to Toshiba 6800 Self Checkout System 7 Models 1B0, 1K0, 100, and 110.
If you send information to Toshiba Global Commerce Solutions (Toshiba), you grant Toshiba a nonexclusive right
to use or distribute whatever information you supply in any way it believes appropriate without incurring any
obligation to you.
© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2019
Contents
Figures.......................................................7 Clearing simple jams in the banknote recycler............ 41
Clearing complex jams in the banknote recycler......... 47
Tables...................................................... 11 Clearing jams in the bulk coin recycler......................... 55
Troubleshooting a banknote recycler...................................58
Troubleshooting the bulk coin recycler............................... 59
Safety.......................................................13 Troubleshooting a locked lane.............................................. 66
Troubleshooting a locked lane (without CHEC
installed)................................................................................... 67
Lifting safety statement......................... 15 Troubleshooting an unstable load cell................................. 67
Troubleshooting lane power issues......................................68
Lane power strips not receiving power........................ 68
About this guide..................................... 17 Running cash diagnostics ..................................................... 69
Who should read this guide.................................................. 17 On-screen cash maintenance instructions.................... 72
Where to find more information...........................................17 Core unit controller indicators.............................................. 75
Self Checkout 6800 Models 1x0 library......................... 17 AC lane light does not turn on..............................................77
Notice statements....................................................................18

Chapter 5. Lane diagnostics..................79

Chapter 1. The 6800 Self Checkout Opening lane diagnostics.......................................................79
Verifying the core unit controller firmware version..........79
System.....................................................19 Testing the scanner/scale....................................................... 80
Configuration descriptions....................................................19
Testing the transaction awareness lights.............................82
Location of model and serial number label.........................22
Testing lane light and lane light control module
Firmware and BIOS updates................................................. 23
operation.................................................................................. 82
Uploading the firmware and BIOS................................ 23
LED testing...............................................................................82
Required tools..........................................................................24
Testing the proximity sensor.................................................83
Branch power requirements.................................................. 24
Calibrating the proximity sensor.......................................... 83
Troubleshooting...................................................................... 25
Testing the coupon box.......................................................... 84
Testing the cash machine (cash models only).....................84
Balancing and calibrating the load cells.............................. 86
Chapter 2. Component locations.......... 27 Balancing the medium, large, extra-large, or
Core unit...................................................................................27 carousel bagging unit load cells..................................... 86
Cash cabinet unit.....................................................................32 Calibrating the small, medium, large, extra-large,
Scanner/scale cabinet.............................................................. 34 and carousel bagging unit load cells............................. 89
Bagging units........................................................................... 34 Invoking lane diagnostics from a memory key.................. 90

Chapter 3. Power on, power off, Chapter 6. Remove and replace

reset, and removing AC procedures.....37 miscellaneous components.................. 91
Power on procedure............................................................... 37 Pin pad mounting bracket removal and installation......... 91
Lane shutdown procedures...................................................37 Removing the pin pad mount.........................................91
Emergency power-off procedure................................... 37 Installing the pin pad mount.......................................... 92
Standard lane shutdown procedure.............................. 38 Receipt printer removal and installation.............................92
Alternate lane shut down procedure.............................38 Removing the printer.......................................................92
Removing and restoring AC power..................................... 38 Installing the printer........................................................ 93
Removing power from the lane......................................38 Removing the printer cable ............................................93
Restore power to the lane................................................39 Installing the printer cable.............................................. 93
Resetting a locked lane...........................................................39

Chapter 7. Component removal and

Chapter 4. Troubleshooting and
installation procedures - cash
clearing jams...........................................41
Troubleshooting and clearing jams...................................... 41
cabinet..................................................... 95
Removing and installing the coin cup................................. 95

© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2019 3

 Removing the coin cup.................................................... 95
Installing the coin cup......................................................97
Banknote recycler....................................................................98 Chapter 8. Component removal and
Removing and installing the banknote recycler.......... 99
Spine removal and installation.....................................101
installation procedures - core unit......205
Core unit miscellaneous parts removal and installation.206
Spine door removal and installation........................... 103
Remove and install the core unit's door......................206
Working with the banknote recycler cassettes...........104
Removing and installing the core unit's covers......... 208
Main module removal and installation.......................120
Removing and installing core unit lights....................209
Bezel removal and installation..................................... 126
Core unit controller removal and installation.................. 212
Removing and installing the up sensors in the
Removing the core unit controller............................... 212
main module................................................................... 128
Installing the core unit controller.................................214
Removing and installing the down sensor in the
Removing and installing the transaction awareness
main module................................................................... 133
light assembly........................................................................214
Interlock system removal and installation................. 139
Removing the TAL......................................................... 214
Removing and installing the BNR platform side
Installing the TAL...........................................................216
rails................................................................................... 144
Removing and installing the lane PC.................................216
Bulk coin recycler..................................................................144
Removing the lane PC................................................... 216
Removing and installing the bulk coin recycler........ 145
Installing the lane PC..................................................... 217
Removing and installing the cashbox......................... 147
Speaker removal and installation....................................... 218
Removing and installing the main cover.................... 148
Removing the speaker................................................... 218
Removing and installing the coin acceptor................ 150
Installing the speaker.....................................................218
Removing and installing the coin acceptor latch.......152
Reset button removal and installation............................... 219
Removing and replacing the coin acceptor chute
Removing the reset button from the upper front
assembly.......................................................................... 152
cover................................................................................. 219
Removing and installing the door panel hatch..........155
Installing the reset button on the upper front cover. 220
Removing and installing the input/output chute
Removing the reset button from the touchscreen
assembly.......................................................................... 156
monitor bracket...............................................................220
Removing and installing the escalator coin belt........ 157
Installing the reset button on the touchscreen
Removing and installing the singulator coin belt......160
monitor bracket...............................................................221
Removing and installing the coin hopper.................. 163
Touch screen monitor removal and installation...............222
Removing and replacing the hopper tray door
Removing the touch screen monitor............................222
and lock............................................................................165
Installing the touch screen monitor............................. 223
Removing and installing the hopper tray slides........166
Touch screen monitor bracket removal and installation.224
Removing and installing the lithium battery ............ 168
Removing the touch screen monitor bracket..............224
Removing and installing controller PCB.................... 169
Installing the touch screen bracket.............................. 225
Removing and installing coin belt sensor PCB.......... 171
Uninterruptible power supply removal and
Removing and installing cashbox full opto PCB kit. 174
installation..............................................................................225
Removing and installing door assembly.................... 176
Removing the uninterruptible power supply............ 225
Removing and installing looms................................... 177
Installing the uninterruptible power supply..............226
Removing and installing the singulator motor
Uninterruptible power supply battery removal and
assembly.......................................................................... 184
installation..............................................................................227
Removing and installing the escalator motor
Removing the UPS battery............................................227
assembly.......................................................................... 185
Installing the UPS battery............................................. 228
Removing and installing the auto reject feedback
kit...................................................................................... 186
Removing and installing the hopper tray assembly. 188
Removing and installing the auto reject motor Chapter 9. Component removal and
assembly.......................................................................... 189 installation procedures - scanner/
Removing and installing the coin acceptor cables.....192 scale ......................................................231
Removing and installing the sorter manifold Scanner/scale removal and installation............................. 231
assembly.......................................................................... 193 Removing the scanner/scale..........................................231
Removing and installing the auto reject motor Installing the scanner/scale........................................... 232
coin deflector...................................................................195 Removing and installing the scanner/scale cabinet......... 233
Removing and installing the singulator door Removing the scanner/scale cabinet............................233
switch............................................................................... 196 Installing the scanner/scale cabinet............................. 234
Removing and installing the escalator door switch.. 199 Removing and installing the coupon box..........................234
Removing and installing the cash cabinet.........................201 Removing the coupon box............................................ 234
Removing the cash cabinet............................................201 Installing the coupon box..............................................235
Installing the cash cabinet............................................. 202 Coupon sensor removal and installation...........................236

4 6800 Hardware Service Guide

 Removing the coupon sensor....................................... 236 Troubleshooting mobile terminal software and
Installing the coupon sensor.........................................237 hardware................................................................................ 264
Coupon light removal and installation..............................237
Removing the coupon light...........................................237
Installing the coupon light............................................ 238 Appendix D. Moving the lane after
Proximity sensor removal and installation....................... 239
Removing the proximity sensor................................... 239
installation.............................................271
Replacing the proximity sensor....................................240

Appendix E. BOSS PC and lane BIOS

Chapter 10. Component removal and settings..................................................273
Configuring the BOSS BIOS settings..................................273
installation procedures - small, Configuring the lane BIOS settings.................................... 273
medium, large, and extra-large Notices....................................................................................275
bagging units........................................ 241 Telecommunication regulatory statement ....................... 275
Scale platter removal and installation................................241 Electronic emission notices..................................................276
Removing the scale platter............................................241 Federal Communications Commission (FCC)
Replacing the scale platter............................................ 241 statement..........................................................................276
Load cell assembly removal and installation....................242 Industry Canada Class A Emission Compliance
Removing the load cell/scale assembly....................... 242 statement..........................................................................276
Replacing the load cell assembly................................. 244 Avis de conformité à la réglementation
d'Industrie Canada.........................................................276
European Union Electromagnetic Compatibility
Chapter 11. Component removal and (EMC) Directive Conformance Statement.................. 276
Germany Class A statement......................................... 277
installation procedures: 4-bag Australia and New Zealand Class A statement.........278
carousel units....................................... 245 People's Republic of China Class A electronic
4-bag carousel bagger components removal and emission statement.........................................................278
installation..............................................................................246 Russian Electromagnetic Interference (EMI) Class
Removing and replacing the 4-bag carousel bag A statement..................................................................... 278
rack .................................................................................. 247 Japanese Electrical Appliance and Material
Removing and replacing the 4-bag carousel scale Safety Law statement.....................................................279
platter .............................................................................. 248 Japanese power line harmonics compliance
Removing and replacing the carousel roller statement..........................................................................279
frame assembly............................................................... 248 Japan Voluntary Control Council for Interference
Removing and replacing a 4-bag load cell .................249 Class A statement........................................................... 279
Japan Electronics and Information Technology
Industries Association (JEITA) statement...................279
Appendix A. Additional service Korean communications statement............................. 279
Taiwan Class A compliance statement........................280
procedures............................................ 251 Taiwan contact information..........................................280
Reposition the touchscreen monitor for service or
Cable ferrite requirement.....................................................281
removal...................................................................................251
Electrostatic discharge (ESD).............................................. 281
Product recycling and disposal...........................................281
Battery safety......................................................................... 282
Appendix B. Wiring diagrams and Battery return program........................................................ 282
connections.......................................... 253 For Taiwan:......................................................................283
Power routing diagram........................................................ 253 For the European Union:............................................... 283
Lane PC Connectors (4900-786).......................................... 254 For California:................................................................. 284
Core unit controller connectors...........................................255 Flat panel displays................................................................ 284
Power distribution units...................................................... 256 Monitors and workstations..................................................284
Power distribution unit 1.............................................. 256 Trademarks............................................................................ 285
Power distribution unit 2.............................................. 257
UPS plug chart.......................................................................258

Appendix C. Mobile terminal

troubleshooting tips............................. 261
Troubleshooting mobile terminal....................................... 261

Contents 5
6 6800 Hardware Service Guide
Figures
1. Cash lane (Model 110) configuration with extra 36. Insert bills or coins............................................................ 70
large bagger ............................................................................ 20
37. Coin inserted......................................................................71
2. Cashless lane (Model 100) configuration with a
small bagger ............................................................................21 38. One dollar deposited........................................................ 72

3. Example of a Kiosk lane configuration (Model 1K0).....22 39. Cash machine error panel................................................ 73
4. Location of the model and serial number label.............. 22 40. Select the device error listed in the cash
maintenance panel. ................................................................ 74
5. Lane Diagnostics Upload firmware confirmation
message ....................................................................................23 41. OK panel.............................................................................75

6. Lane Diagnostics Upload firmware initialization 42. Core unit controller indicators........................................ 76
progress screen........................................................................ 24 43. Lane light multi-meter test points.................................. 78
7. Exterior core unit components ......................................... 28 44. Lane diagnostics Main tab............................................... 79
8. Interior upper compartment of core unit. ...................... 30 45. The core unit controller box displays the
9. Interior lower compartment of core unit. .......................31 firmware version. ................................................................... 80

10. Exterior of cash cabinet unit with banknote 46. Diagnostics scanner view.................................................81
recycler and bulk coin recycler installed (BCR)..................32 47. LED panel view................................................................. 83
11. Interior components of cash cabinet unit with 48. Coupon box panel view................................................... 84
BNR and BCR ......................................................................... 33
49. Lane Diagnostic - Cash Machine Panel for models
12. Scanner scale cabinet components..................................34 with banknote recycler .......................................................... 85
13. Bagging unit components................................................ 35 50. Security Scale panel.......................................................... 87
14. Bagging carousel components.........................................36 51. Balancing and calibration weight positions ................. 88
15. Clearing a jam from the top of the spine ...................... 42 52. Pin pad mount removal................................................... 91
16. Clearing simple jam in lower spine of banknote 53. Removing the printer....................................................... 92
recycler .....................................................................................43
54. Remove cash door light lens from cash cabinet
17. Open the upper spine door. ............................................44 door........................................................................................... 96
18. Open the lower spine door. ............................................ 44 55. Remove the coin cup from the cash cabinet door ....... 97
19. Clearing a jam in the loader cassette..............................46 56. Banknote recycler (BNR) parts .......................................98
20. Removing a jam from under the main module. .......... 47 57. Remove BNR mounting screws.................................... 100
21. Opening the main module ..............................................49 58. Open spine door and remove upper nuts and
22. Raise the diverters ............................................................49 springs ................................................................................... 101

23. Rotate the rubber wheel until the banknote is out 59. Remove the nut from the bottom of the spine ........... 102
of bundler. ............................................................................... 50 60. Remove the cash box from the banknote recycler .....105
24. Raise loader locking pin and unlock recycler 61. Install the cash box into the chassis..............................106
cassettes ................................................................................... 51
62. Remove the loader from the banknote recycler. ........107
25. Clear a jam from the 30-note recycler. .......................... 52
63. Install the loader cassette. ............................................. 109
26. Rotate the puck clockwise. ..............................................52
64. Remove the e-clip and detection plate.........................110
27. Rotate the puck counterclockwise. ................................ 53
65. Lift the detect plate up and out of the loader
28. Disengage the gear on the left-side of the cassette. .....53 cassette....................................................................................111
29. Open singulator door....................................................... 55 66. Install detection plate on mounting post.....................112
30. Unlock the hopper tray and pull it out.......................... 56 67. Rotate the detection plate until it stops....................... 112
31. Remove the hopper from the tray.................................. 56 68. Remove the four screws and retention bracket
32. Press on the two retention tabs and rotate the from cassette.......................................................................... 113
upper half of the hopper open. ............................................ 57 69. Remove the drive gear and e-clip from the roller...... 114
33. Rotate the coin disk clockwise and 70. Remove e-clip and bearing from the roller................. 115
counterclockwise by hand .................................................... 57
71. Remove the e-clip and bearing from the non-
34. The bulk coin recycler status indicators. ...................... 60 drive side of the roller.......................................................... 115
35. Choose Cash Maintenance or Cash Diagnostic............ 70 72. Remove drive gear from the roller............................... 116

© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2019 7

73. Remove the two bearings and spacer from roller...... 116 111. Remove second BCR screw......................................... 146
74. Remove the e-clip and two bearings from roller........117 112. Unlock and open hopper tray door............................147
75. Drive lugs on roller.........................................................118 113. Remove cashbox............................................................148
76. Pull the drive shaft out of the loader cassette............. 119 114. Installing the cashbox................................................... 148
77. Rotate the retention bracket clockwise until it stops. 119 115. Removing the main cover............................................ 149
78. Align key way in spacer with the keyed drive 116. Feed calble through hole in main cover.....................150
shaft (drive shaft and spacer shown out of loader
cassette for clarity)................................................................ 120 117. Coin acceptor release latch.......................................... 151

79. Yellow BNR release lever...............................................121 118. Installing the coin acceptor..........................................151

80. BNR release pin............................................................... 121 119. Removing coin acceptor latch..................................... 152

81. Loosen stop bolt on BNR platform...............................122 120. Coin acceptor chute...................................................... 153

82. Loosen stop bolt on BNR platform ..............................123 121. Remove coin acceptor chute mounting screws........ 153

83. BNR release pin/lever.....................................................123 122. Installing coin acceptor chute......................................154

84. BNR release pin............................................................... 124 123. Align chute with mounting holes...............................154

85. Disconnect the cables connecting the spine to the 124. Door panel hatch screws.............................................. 155
main module .........................................................................124 125. Input/Output chute release button.............................156
86. Pull the shock blocker handle out until it stops ........ 125 126. Replace input/output chute......................................... 157
87. Remove the left-side cover from the main module....127 127. Disengage the escalator coin belt................................158
88. Remove the screws securing the bezel to the main 128. Unclip escalator coin belt.............................................158
module....................................................................................127
129. Remove escalator coin belt.......................................... 159
89. Press on the release latches to open the rear door
of the main module...............................................................129 130. Install the escalator coin belt....................................... 160
90. Remove the screw securing the rear door panel........ 129 131. Remove the escalator guide rails................................ 161
91. Use the slot at the bottom of the door panel to pry 132. Separate guide rail from mouldings.......................... 161
the cover off........................................................................... 130 133. Disengage the singulator belt......................................162
92. Push the up sensor rentention pin through the 134. Pry tracks apart............................................................. 162
rear door of the main module............................................. 130
135. Replacing singulator coin belt.....................................163
93. Grasp the pin on the opposite side and pull it
completely out of the rear door.......................................... 131 136. Open hopper tray door................................................ 164
94. Disconnect the sensors ribbon cable.............................131 137. Remove hopper............................................................. 164
95. Pull the sensor out of the rear door.............................. 132 138. Remove the hopper tray front panel.......................... 165
96. Remove the left-side cover from the main module....133 139. Remove the hopper tray door..................................... 166
97. Disconnect the ribbon cable from the connector........ 134 140. Remove the inner nuts from the hopper tray
slides....................................................................................... 167
98. Disconnect the down sensor ribbon cable................... 134
141. Remove the outer nuts from the hopper tray
99. Use a screwdriver to pry up the rentention pin......... 135 slides....................................................................................... 167
100. Pull the retention pin out of the main module......... 135 142. Remove the bulk coin recycler battery.......................168
101. Insert screwdriver into opening just to the right 143. Install the lithium battery............................................ 169
of the drive gear.................................................................... 136
144. Controller PCB cable connections...............................170
102. Insert the screwdriver into the slot and push the
sensor to the right................................................................. 136 145. Disconnect upper door microswitch loom................ 171
103. Install the rentention pin..............................................138 146. Upper door panel screws.............................................172
104. Connect down sensor ribbon cable to connector......138 147. Remove the upper door microswitch loom.............. 172
105. Connect remaining cable to connector.......................139 148. Remove coin singulator belt sensor PCB
mounting screws................................................................... 173
106. Use screwdriver with a T10 bit to remove
mounting screws from interlock.........................................141 149. Remove coin escalator belt sensor PCB
mounting screws................................................................... 173
107. Press down on the pin.................................................. 142
150. Remove the hopper tray loom cover..........................174
108. Locking bar falls to the bottom of the banknote
recycler....................................................................................143 151. Cut the cable tie on cashbox full opto PCB kit..........175
109. Bulk coin recycler..........................................................145 152. Remove cashbox full opto PCB .................................. 175
110. Bulk coin recycler ground connection....................... 146 153. Replace loom cover on tray......................................... 176
154. Remove door assembly................................................ 176

8 6800 Hardware Service Guide

155. Replace door assembly.................................................177 199. Touch screen bracket screws 2.................................... 225
156. Loom connections......................................................... 178 200. Uninterruptible power supply....................................226
157. Singulator and escalator coin sensor loom................178 201. Press on the retention tab and open the battery
door......................................................................................... 227
158. Remove singulator motor............................................ 185
202. Reposition the UPS, pull the battery out, and
159. Remove escalator motor...............................................186 disconnect the leads..............................................................228
160. Disconnect the auto reject microswitch loom........... 187 203. Removing the scanner/scale platter............................231
161. Remove auto reject feedback kit................................. 187 204. Scanner/scale lift points................................................232
162. Push and hold the slide retaining clips......................188 205. Remove scanner/scale cabinet bolts........................... 233
163. Align the runners.......................................................... 189 206. Install scanner/scale cabinet........................................ 234
164. Disconnect auto reject motor.......................................190 207. Remove coupon box from cashless model................ 235
165. Disconnect coin acceptor chute loom.........................190 208. Remove coupon sensor assembly...............................236
166. Remove top mount....................................................... 190 209. Coupon lens mounting nuts........................................238
167. Reject cam center clip................................................... 191 210. Install coupon sensor LED strip .................................238
168. Remove reject cam and motor screws........................191 211. Proximity Sensor........................................................... 239
169. Route auto reject motor cables.................................... 192 212. Scale platter bracket......................................................242
170. Remove the reject chute............................................... 193 213. Remove the load cell covers........................................ 243
171. Manifold assembly screws...........................................194 214. Remove the load cell assembly................................... 244
172. Mounting the manifold assembly...............................194 215. 4-bag carousel bagger...................................................246
173. Remove reject motor coin deflector............................195 216. Carousel bag rack removal.......................................... 247
174. Install the reject motor coin deflector.........................196 217. Carousel roller frame assembly.................................. 248
175. Disconnect upper door microswitch loom................ 197 218. Remove carousel load cell .......................................... 250
176. Upper door panel screws.............................................197 219. Touchscreen adjustment pins......................................251
177. Remove the upper door microswitch loom.............. 198 220. Power block diagram 1.................................................253
178. Unclip the door switch................................................. 198 221. Power block diagram 2.................................................254
179. Install the door switch.................................................. 199 222. Lane PC (4900-786) rear connector panel.................. 254
180. Remove the lower door panel screws........................ 200 223. Core unit controller connectors ..................................255
181. Remove the escalator door sensor loom.................... 200 224. Power distribution unit 1 connectors ........................257
182. Install the escalator door sensor loom....................... 201 225. Power distribution unit 2 connectors ........................258
183. Removing the cash cabinet.......................................... 202 226. UPS connectors (Low Voltage UPS on left, High
184. Internal error message .................................................205 Voltage UPS on right)...........................................................259
185. Remove front door of kiosk model.............................206 227. Symbol PPT 8800 Mobile Terminal............................ 261
186. Remove the center shelf............................................... 207 228. Troubleshooting Mobile Terminal Software and
Hardware, Part 1 of 5............................................................265
187. Remove door from cashless model............................ 208
229. Troubleshooting Mobile Terminal Software and
188. Print pay light mounting screws................................ 210 Hardware, Part 2 of 5............................................................266
189. Removing the lane light............................................... 211 230. Troubleshooting Mobile Terminal Software and
190. Reposition scanner/scale cabinet cable Hardware, Part 3 of 5............................................................267
management arm.................................................................. 213 231. Troubleshooting Mobile Terminal Software and
191. Remove core controller mounting screws................. 213 Hardware, Part 4 of 5............................................................268
192. Transaction awareness light pole clamps .................215 232. Troubleshooting Mobile Terminal Software and
Hardware, Part 5 of 5............................................................269
193. Removing the Lane PC.................................................217
194. Reset button mounted on touchscreen monitor
bracket.................................................................................... 219
195. Remove the reset button from the touchscreen
monitor bracket..................................................................... 221
196. Install the reset button..................................................222
197. Touschreen screws........................................................ 223
198. Touch screen bracket screws 1.................................... 224

Figures 9
10 6800 Hardware Service Guide
Tables
1. Required tools......................................................................24
2. Exterior core unit components ......................................... 28
3. Interior upper compartment of core unit. ...................... 30
4. Interior lower compartment of core unit. .......................31
5. Exterior components of cash cabinet unit with
BNR and BCR.......................................................................... 32
6. Interior components of cash cabinet unit with BNR
and BCR....................................................................................33
7. Components of scanner/scale cabinet.............................. 34
8. Banknote recycler bill acceptor and bill dispenser
slot indicator status.................................................................58
9. Banknote recycler and component indicator status.......58
10. Bulk coin recycler error codes ........................................ 60
11. Troubleshooting an unstable load cell........................... 67
12. Ready indicator (Green)...................................................76
13. Fault indicator (Amber)................................................... 76
14. Banknote recycler parts....................................................98
15. Bulk coin recycler parts..................................................145
16. Loom connections and descriptions.............................178
17. 4-bag carousel components........................................... 246
18. Core unit controller connector assignments............... 255
19. Power distribution unit 1 connectors...........................257
20. Power distribution unit 2 connectors...........................258
21. UPS connectors................................................................259
22. Troubleshooting Hardware Problems......................... 261
23. Troubleshooting IP Connections.................................. 262
24. Troubleshooting Mobile Terminal Software...............263

© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2019 11

12 6800 Hardware Service Guide
Safety

Before installing this product, read Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2019 13

14 6800 Hardware Service Guide
Lifting safety statement

≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)

Caution: Use safe practices when lifting.

© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2019 15

16 6800 Hardware Service Guide
About this guide

This guide documents the service procedures for Models 6800-1x0 and 6800-MES .

Who should read this guide

This guide is intended for use by persons who are interested in servicing the Toshiba 6800 Self
Checkout System 7 Models 1B0, 1K0, 100, and 110.

Where to find more information

Current versions of Toshiba publications are available on the Toshiba Global Commerce
Solutions website at www.toshibacommerce.com/support/publications. The publications listed
under the General tab are available to the public.
Note: Access to the product publications require valid user credentials. For information on
obtaining a user ID and password, click About us, and then FAQs.
To access a specific Toshiba product publication:
1. Click Sign In and enter your user ID and Password.
2. Click Support.
3. Click Publications.
4. Click the Hardware tab.
5. Scroll down and click Self Checkout.
6. Scroll down and select the appropriate manual listed under your Self Checkout model. The
pdf will be downloaded to your computer.

Accessing the TGCS Knowledgebase site

Toshiba Global Commerce Solutions has developed a variety of Knowledgebase articles to assist
you in using the Toshiba product set. To access the TGCS Knowledgebase articles:
1. Click Sign In and enter your user ID and Password.
2. Click Support.
3. Click Publications.
4. Click the Hardware tab.
5. Scroll down and select Self Checkout.
6. On the right side of the page, click Knowledgebase.

Self Checkout 6800 Models 1x0 library

The following publications can be found in the 6800 Self Checkout Models 1x0 library.
• 6800 Self Checkout System 7 Overview Models 1x0, TC62-0039
• 6800 Self Checkout System 7 Parts Manual Models 1x0, TC62-0042
• 6800 Self Checkout System 7 Hardware Planning and Installation Guide Models 1x0, TC62-0040
• 6800 Self Checkout System 7 Hardware Service Guide Models 1x0, TC62-0041

© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2019 17

Notice statements
Notices in this guide are defined as follows:

Note
These notices provide important tips, guidance, or advice.

Important
These notices provide information or advice that might help you avoid inconvenient or
problem situations.

Attention
These notices indicate potential damage to programs, devices, or data. An attention notice
is placed just before the instruction or situation in which damage could occur.

CAUTION
These statements indicate situations that can be potentially hazardous to you. A caution
statement is placed just before the description of a potentially hazardous procedure step
or situation.

DANGER
These statements indicate situations that can be potentially lethal or extremely hazardous
to you. A danger statement is placed just before the description of a potentially lethal or
extremely hazardous procedure step or situation.

18 6800 Hardware Service Guide

Chapter 1. The 6800 Self Checkout System
The 6800 Self Checkout System

This hardware service guide contains information to help you solve problems that might occur
in your Toshiba 6800 Self Checkout Systems Models 1B0, 1K0, 100, and 110. It describes the
diagnostic tools that are available, calibration, lane shutdown and power-off procedures. This
guide also provides instructions for replacing failing components in the cash and cashless
configurations, as well as additional information for the bagging and belted extensions.
The self checkout models described in this publication might be connected to a 1B0 model back
office system server (BOSS). See 6800 Self Checkout Overview Models 1x0 for more information
about the 1B0.
Note: The illustrations and or photographs in this publication might differ slightly from your
hardware.
Important: An ESD strap must be worn whenever performing powered maintenance or service
inside the core unit.

Configuration descriptions
The following illustrations show examples of cash and cashless model configurations.

Cash Models 110:

All cash models consist of a core unit, scanner/scale cabinet, and cash cabinet connected
together, and attached to a bagging extension as part of a lane. The following figure
shows one possible cash lane configuration.

© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2019 19

 Figure 1. Cash lane (Model 110) configuration with extra large bagger

Cashless Models 100

All cashless models consist of a core unit and scanner/scale cabinet that can be connected
to a bagging extension as part of a lane. The following figure shows one possible cashless
lane configuration.

20 6800 Hardware Service Guide

 Figure 2. Cashless lane (Model 100) configuration with a small bagger

Kiosk Models 1K0

All kiosk models consist of a core unit without a scanner/scale cabinet, shelves, or bagger.
The following figure shows a possible kiosk configuration.

Chapter 1. The 6800 Self Checkout System 21

 Figure 3. Example of a Kiosk lane configuration (Model 1K0)

For more information on the component parts of the 6800 Self Checkout System 7, see Chapter 2,
Component locations on page 27.

Location of model and serial number label

The model and serial number can be found on a label A located on the right side of the core
unit.

Figure 4. Location of the model and serial number label.

22 6800 Hardware Service Guide

Firmware and BIOS updates
This section provides information about updating the firmware and BIOS for the various devices
installed in the cash cabinet and core unit.

Uploading the firmware and BIOS

From the lane diagnostics window, use the Upload Firmware button to update the firmware for
your device.
The Upload Firmware button is used to upload or update the firmware of the cash devices and
core unit controller.
1. At the bottom-right of the Lane diagnostics application, the Upload Firmware button is
visible. This button will be visible on every tab. Touch the Upload Firmware button. A
dialog will pop up asking to confirm Upload Firmware.

Figure 5. Lane Diagnostics Upload firmware confirmation message

2. Touch OK. A splash window is displayed with the message, Initializing Upload
Firmware.

Chapter 1. The 6800 Self Checkout System 23

 Figure 6. Lane Diagnostics Upload firmware initialization progress screen
3. Once initialized, a new dialog will be visible displaying the contents of Upload Firmware
log.
4. On successful completion of Upload Firmware, the dialog will display the message, Upload
Firmware Process Completed.
5. Touch the Close button to restart the Lane Diagnostics application.

Required tools
Table 1 lists the tools that are required to service the self checkout lanes in addition to those in
the standard tool kit. Refer to the parts manual for field replaceable unit (FRU) numbers.
Note: Tools used for removing or installing cash components must have magnetic tips.

Table 1. Required tools

Tool Required for Models
5/16-inch (8 mm) socket All
10 mm socket and 22 mm open-end wrench All
#1 (or equivalent) slot drive screwdriver All
Torx T-10 screwdriver - 9-3/4 inch long All
1.5 mm to 10 mm ball-end hex key set (PN 73G5473) All
5.5 mm driver All
5 mm and 6mm hex socket drives All

Branch power requirements

This section provides information about branch circuit power requirements for the self checkout
lane.

24 6800 Hardware Service Guide

 Note: The information in this section can be used for testing and inspecting both new and
existing installations.
• Each lane must be connected to its own AC branch circuit.
• Each lane must be located near a store power receptacle that is readily accessible in order for
personnel to disconnect the power from the self-checkout lane.
• Measure the branch circuit voltage to ensure that it is within the local electrical standards for
the location's nominal voltage (e.g., 120VAC, 220VAC, 230VAC, or 240VAC).
• Verify that AC connections have proper polarity and grounding, and the neutral wiring is
configured per local electrical code.
• Before moving the equipment into the installation area, or after the power poles have been set
into place, ensure that all power and data cabling requirements have been met.

Troubleshooting
Document the possible cause, and inform the store manager or designee that corrective actions
must be completed before the self checkout lane can be installed or moved to the new location.
If the corrective actions do not correct the problems, inform both the store manager and the
engagement manager that an escalation in troubleshooting priority is necessary for sign-off of
installation and that entitlement to service agreement contracts will be escalated for review to
determine liabilities.

Chapter 1. The 6800 Self Checkout System 25

26 6800 Hardware Service Guide
Chapter 2. Component locations
Component locations

This chapter contains the locations of the components on the core unit, cash cabinet, scanner/
scale cabinet, and bagging extension.
Note: The illustrations and or photographs in this publication might differ slightly from your
hardware.

Core unit
The following figure and table provide information about the exterior and interior components
of a core unit.

© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2019 27

 Exterior of core unit

F H

Figure 7. Exterior core unit components

Table 2. Exterior core unit components

A Core unit door
B Basket shelf
C Proximity sensor

28 6800 Hardware Service Guide

D Scanner/Scale
E Touch screen monitor (Power/reset button located behind
monitor)
F Lane light
G Transaction awareness light
H Print pay light
I Coupon slot

Chapter 2. Component locations 29

 Interior upper compartment of core unit
B

Figure 8. Interior upper compartment of core unit.

Table 3. Interior upper compartment of core unit.

A Speaker
B Reset button (green button)
Note: On newer System 7 units, the reset button is located on the
rear of the touchscreen monitor bracket. See Figure 194.

30 6800 Hardware Service Guide

Interior lower compartment of core unit

E F

Figure 9. Interior lower compartment of core unit.

Table 4. Interior lower compartment of core unit.

A Core unit controller
B A/C lane light control module
C Lane PC
D Power distribution unit 1 (PDU1)
E UPS

Chapter 2. Component locations 31

 F Power distribution unit 2 (PDU2)

Note: On cashless models, a shelf is provided below the coupon bin, on the on the inside of the
front panel for an EAS controller (such as the sensormatic controller).

Cash cabinet unit

The following illustrations and tables provide information about the exterior and interior
components of a cash cabinet unit.

Exterior of cash cabinet unit with banknote recycler (BNR) and bulk coin recycler (BCR)

B D

A F

Figure 10. Exterior of cash cabinet unit with banknote recycler and bulk coin recycler installed
(BCR)

Table 5. Exterior components of cash cabinet unit with BNR and BCR
A Cabinet door lock
B Banknote Recycler (BNR)
C Coin input slot
D Cash cabinet door light
E Coin cup
F Cabinet front door

32 6800 Hardware Service Guide

Interior of cash cabinet unit with banknote recycler (BNR) and bulk coin recyler (BCR)

A
B

Figure 11. Interior components of cash cabinet unit with BNR and BCR

Table 6. Interior components of cash cabinet unit with BNR and BCR
A Banknote Recycler (BNR)
B Bulk Coin Recycler (BCR)

Note: A shelf is provided in the cash cabinet, behind the BNR, for an EAS controller (such as the
sensormatic controller).

Chapter 2. Component locations 33

Scanner/scale cabinet
Scanner scale cabinet components

C
D

B
A

Figure 12. Scanner scale cabinet components

Table 7. Components of scanner/scale cabinet

A Proximity sensor
B Scanner/scale
C Scanner/scale cabinet lock
D Coupon slot

Bagging units
Figure 13 shows the components of a medium bagging unit. There are also small, large, and
extra-large bagging units that can be configured with one to five bagging racks (not shown).

34 6800 Hardware Service Guide

 A

Figure 13. Bagging unit components

A Bagging Racks

B Scale platter

C Load cell assembly (inside the cabinet)

Figure 14 shows the components of the bagging unit for a 4-bag carousel.

Chapter 2. Component locations 35

 A

Figure 14. Bagging carousel components

A Bagging racks (4)

B Scale platter
C Bagging unit with weight security (Load cell assemblies are inside the
cabinet.)

36 6800 Hardware Service Guide

Chapter 3. Power on, power off, reset, and removing AC
procedures
Power on, power off, reset, and removing AC procedures

This chapter describes the power on, power off, reset, and removing AC power procedures.
The power off procedures do not completely remove all AC power from the cabinets or lane
components. To do so you must completely remove the AC input from the core unit.

Power on procedure
Complete the following procedure to turn on the lane.
1. Locate the green Reset button under the right of the touch screen monitor.
2. Press and hold the green Reset button or until you hear the lane components powering on.
Note:
• If you turn off power to the lane, wait at least 90 seconds to allow attached devices, such
as the scanner-scale, to shut down before you try to power on the lane again.
• If the lane PC does not power on, open the front panel of the core unit (Model 1K0) or
open the scanner/scale unit (Model 100 and 110) and manually power on the lane PC.
The power button can be found on the right top side of the PC.
• If the lane has a UPS, make sure the UPS is also turned on.
• If the lane PC still does not power on, the lane PC BIOS might be set up incorrectly.
3. For lanes using CHEC, when the message appears that the lane is closed, you can scan the
shopper assistant card to open the lane or run diagnostics.

Lane shutdown procedures

This section describes the emergency, standard, and alternate lane shutdown procedures.

Emergency power-off procedure

Complete the following procedure to remove power from the lane in an emergency situation:
Note: Use this procedure only in emergencies. Use the standard power-off procedure whenever
possible to close the lane and remove power.
1. On systems equipped with a UPS, press the On/Off button on the UPS for approximately 2
seconds until it beeps and turns off.
To access the On/Off UPS button, remove the lower right side cover on the core unit and
locate the access port near the bottom of the exposed channel.
2. Disconnect the main power cord from the external ac power outlet. If you cannot access the
external ac power outlet, open the front panel of the core unit (Model 1K0) or open the
scanner/scale unit (Models 100 and 110) and disconnect the main power cable from the ac
power strip in the lower left corner of the core unit (see “Power distribution units” on page
256).

© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2019 37

 Standard lane shutdown procedure
Complete the following procedures, to shutdown the lane:

Attention: This procedure does not remove all power to the lane. To remove all electrical power
(see “Removing and restoring AC power” on page 38).
1. Scan the shopper assistant card.
2. Touch Close Lane.
3. After the Lane application closes, scan the shopper assistant card again.
4. Touch Shutdown System.

Alternate lane shut down procedure

Complete the following alternate procedure to turn the lane off.
This procedure can be performed with the lane in either an open or closed state.
Note:
• This procedure should be used only if you cannot use the “Standard lane shutdown
procedure” on page 38.
• This procedure does not remove all power to the lane. To remove all electrical power from
the lane, you must turn off the uninterruptible power supply and disconnect the lane's main
power cable from the external ac outlet.
1. Locate and press the system reset button behind the touch screen display.
2. When the Troubleshooting menu appears, select Shutdown System.
3. If the system is still unresponsive, press and hold the green button for 15-20 seconds. This
will force an immediate power down without an operating system shutdown. If system still
not powering down use emergency power-off procedure

Removing and restoring AC power

This section provides the information necessary to completely remove and restore AC power.

Because of the modular design, you can remove power from all or part of the lane to perform
some service operations.
The following is a list of the procedures for removing and restoring power:
• Removing and restoring power to the lane or core unit
• Removing and restoring power to the cash cabinet unit

Removing power from the lane

To remove power from the lane, complete the following procedure.
The following procedure is also used to remove power from the core unit. However, it is not
necessary to perform this procedure or shut down the lane to remove some of the components in
either the core unit or cash cabinet. The following procedures should be used only when there is
a risk of electrical shock or damage to a device.

38 6800 Hardware Service Guide

 1. Shut down the lane (see “Standard lane shutdown procedure” on page 38).
2. If the lane has a UPS, press and hold the On/Off button on the front of the uninterruptible
power supply (UPS) until it turns off.
To access the On/Off UPS button, remove the lower right side cover on the core unit and
locate the access port near the bottom of the exposed channel.
3. Disconnect the power cord.
Note: If you are unable to disconnect the power cord from the outlet, perform the second
option of disconnecting the power cord from the core unit controller.
a. Locate the main power cable that exits the core unit and follow it out the back of the
core unit.
b. Unplug the power cord from the outlet.

Restore power to the lane

To restore power to the lane, complete the following procedure:
This procedure should be performed only when power has been completely removed from the
lane or core unit.
1. Connect the power cord to the A/C outlet.
a. Locate the main power cable that exits the core unit.
b. Follow the cable and locate the plug.
c. Insert the plug into the A/C outlet.
2. If the lane has a UPS, press and hold the power button on UPS until it turns on.
3. Turn on the lane (see “Power on procedure” on page 37).

Resetting a locked lane

A locked lane is a lane where the lane software is not responding. To reset a locked lane:

Note: The following procedure only applies to lanes with CHEC installed.
1. Locate the green Reset button under the right side of the touch screen monitor.
2. Press the green Reset button and the Troubleshooting Menu will appear. Select Close Lane.
3. If the lane announces Extract Taken and displays the Lane Closed panel within 3
minutes, go to step 8 on page 39. If not, go to the next step.
4. Press the green Reset button and the Troubleshooting Menu will appear again. Select
Shutdown System.
5. Wait up to 2 minutes for the lane PC and devices (except for the uninterruptible power
supply) to shut down and power off.
6. Press the green Reset button.
7. Wait for the lane to power on and for the Lane Closed panel to be displayed.
8. Scan the shopper assistant card and open the lane.
9. If the lane fails to resume normal operation, close the lane using the Shopper Assistant
menu or, if necessary, by pressing the green Reset button and selecting Close Lane on the
Troubleshooting Menu once again.

Chapter 3. Power on, power off, reset, and removing AC procedures 39

 10. From the Lane Closed panel, again press the green Reset button and the Troubleshooting
Menu should appear once again. Select Restart System. This should restart the lane PC.
11. If the lane still does not resume normal operation, see “Troubleshooting a locked lane” on
page 66.
Note:
• If the green Reset button is pressed accidentally, select Cancel to exit the
Troubleshooting Menu.
• If the green Reset button is pressed and no selection is made within 60 seconds, if the
lane is in the Open state, the lane will close and an extract will be taken. If the lane was in
the Closed state, the lane PC will be restarted.

40 6800 Hardware Service Guide

Chapter 4. Troubleshooting and clearing jams
Troubleshooting and clearing jams

This chapter describes troubleshooting procedures for the core unit, scanner/scale and bag
extensions. In addition you will find information on how to clear jams from the cash handling
devices in the cash cabinet.
Note:
• You must click on the Reset Cash Devices button after clearing any jams or correcting errors
found while running cash diagnostics.
• For software Versions 7 and newer, any shopper assistant card with full access permissions
can be used to run all diagnostic procedures.

Troubleshooting and clearing jams

This section provides the information necessary to clear jams from the cash handling
components of the cash cabinet, banknote recycler, and coin recycler.

Clearing simple jams in the banknote recycler

This section provides the information needed to clear simple jams from the banknote recycler.

Simple jams can be cleared by authorized store personnel or a trained service technician.

Clearing a jam in the upper spine

Complete the following procedure to clear a jam from the upper spine.

© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2019 41

 Figure 15. Clearing a jam from the top of the spine

1. Unlock and open the door of the cash cabinet.

2. Pull the release lever under the banknote recycler and slide the recycler forward.
3. Open the upper spine or recognition sensor door.
a. Press on the two yellow release buttons 1 on the top of the recycler (see Figure 15).
b. Pull the door open from the top 2 (see Figure 15).
4. Remove the banknote from the spine 3 (see Figure 15).
5. Close the spine door 4 (see Figure 15).
6. Slide the banknote recycler back into the cash cabinet.
7. Close and lock the cash cabinet door.
8. Turn the lane on and run cash diagnostics (see “Power on procedure” on page 37 and
Running cash diagnostics).

Clearing a jam in the lower spine

Complete the following procedure to clear a jam from the lower spine of the banknote recycler.

42 6800 Hardware Service Guide

Figure 16. Clearing simple jam in lower spine of banknote recycler

1. Turn off the lane (see “Lane shutdown procedures” on page 37).
2. Unlock and open the door of the cash cabinet.
3. Pull the release lever under the banknote recycler and slide the recycler forward.
4. Open the spine door.
a. Lift and hold up the yellow latch 1 on the back of the recycler (see Figure 16).
b. Pull the spine door open 2 (see Figure 16).
5. Remove the banknote from the spine 3 (see Figure 16).
6. Close the spine door 4 (see Figure 16).
7. Slide the banknote recycler back into the cash cabinet.
8. Close and lock the cash cabinet door.
9. Turn the lane on and run cash diagnostics (see “Power on procedure” on page 37 and
Running cash diagnostics).

Clearing a jam between the upper and lower spine

Complete the following procedure to remove a jam from between the upper and lower spine.

1. Turn off the lane (see “Lane shutdown procedures” on page 37).
2. Unlock and open the door of the cash cabinet.
3. Pull the release lever under the banknote recycler and slide the recycler forward.
4. Open the upper spine or recognition sensor door.

Chapter 4. Troubleshooting and clearing jams 43

 Figure 17. Open the upper spine door.

a. Press on the two yellow release buttons on the top of the recycler (see Figure 17).
b. Pull the door open from the top (see Figure 17).
5. Open the lower spine door.

Figure 18. Open the lower spine door.

a. Lift and hold up the yellow latch on the back of the recycler (see Figure 18).
b. Pull the spine door open (see Figure 18).
6. Remove the banknote by pulling it up through the upper spine opening.
7. Close the upper spine door and then close the lower spine door.
8. Slide the banknote recycler back into the cash cabinet.
9. Close and lock the cash cabinet door.

44 6800 Hardware Service Guide

10. Turn the lane on and run cash diagnostics (see “Power on procedure” on page 37 and
Running cash diagnostics).

Clearing a jam from the positioner

Complete the following procedure to clear a jam from the positioner:

The positioner is located on the top of the banknote recycler just behind the bill acceptor
opening.
1. Turn off the lane (see “Lane shutdown procedures” on page 37).
2. Unlock and open the cash cabinet door.
3. Pull the release lever under the banknote recycler and slide the recycler forward.
4. Open the upper spine door (see step 4 on page 43).
5. Push and hold the yellow release lever on top of the recycler while rotating the positioner
door into the fully open position.
6. Carefully pull the banknote toward the front of the recycler.
7. Close the positioner door first; then, close the upper spine door.
8. Slide the banknote recycler back into the cash cabinet.
9. Close and lock the cash cabinet door.
10. Turn the lane on and run cash diagnostics (see “Power on procedure” on page 37 and
Running cash diagnostics).

Clearing a jam from the loader cassette

Complete the following procedure to remove or clear a jam from the loader cassette.

Before performing the following procedure, check the lower spine to be sure the banknote did
not jam exiting the loader (see “Clearing a jam in the lower spine” on page 42).
To complete this procedure, you need a key for the interlock system and loader cassette lock.
1. Turn off the lane (see “Lane shutdown procedures” on page 37).
2. Unlock and open the cash cabinet door.

Chapter 4. Troubleshooting and clearing jams 45

 Figure 19. Clearing a jam in the loader cassette
3. Remove and open the loader cassette:
a. Release the interlock system by inserting a key into the lock 1 and pulling the interlock
lever 2 forward (see Figure 19).
b. Pull the loader cassette from the recycler 3 (see Figure 19).
4. Rotate the cassette and confirm that a banknote is not jammed exiting the rear of the
cassette. If a banknote is visible, remove it and proceed to step 7 on page 46. Otherwise,
continue to the next step.
5. Open the cassette and remove the banknote (see Figure 19):
a. Use the key to unlock the loader cassette 5 .
b. Lift the cover of the cassette and the max level detection plate.
c. Remove the banknote from the cassette 6 .
6. Close the cassette (see Figure 19):
a. Close the max level detection plate 7 and be sure the bill level indicator 8 is green.
b. Close the top cover 9 ; then, press down on the cover while rotating the key 10
counterclockwise until it stops. A click will be heard when the cassette is closed
correctly.
c. Remove the key from the lock.
7. Insert the loader cassette into the recycler 11 (see Figure 19).
8. Use the key to engage the interlock system 12 and 13 (see Figure 19).
9. Close and lock the cash cabinet door.
10. Turn the lane on and run cash diagnostics (see “Power on procedure” on page 37 and
Running cash diagnostics).

46 6800 Hardware Service Guide

Clearing complex jams in the banknote recycler
This section provides the information needed to clear jams that can only be cleared by service
personnel.

Clearing a jam from under the main module

Complete the following procedure to clear a jam from under the main module.

Note:
• This procedure must be performed only by a trained service technician.
• To complete this procedure you will need an empty cash box and a key for the interlock
system.
• The main module is mounted to the top of the recycler. A banknote may be routed under the
main module and into the cash box.
1. Turn off the lane (see “Lane shutdown procedures” on page 37).
2. Unlock and open the cash cabinet door.
3. Remove the cash box (see “Cash box removal” on page 104).

Figure 20. Removing a jam from under the main module.

Chapter 4. Troubleshooting and clearing jams 47

 4. Remove any banknotes that might be hanging down from under the main module.
5. Insert an empty cash box into the recycler (see “Cash box installation” on page 105).
Note: Be sure the interlock system is engaged before continuing.
6. Close and lock the cash cabinet door.
7. Turn the lane on and run cash diagnostics (see “Power on procedure” on page 37 and
Running cash diagnostics).

Clearing a jam from the bundler

Complete the following procedure to clear a jam from the bundler.

Note:
• This procedure must be performed only by a trained service technician.
• To complete this procedure you will need an empty cash box and a key for the interlock
system.
• The main module is mounted to the top of the recycler. Th bundler is located on the
underside of the main module.
• This procedure should not be confused with clearing a jam from under the main module.
1. Turn off the lane (see “Lane shutdown procedures” on page 37).
2. Unlock and open the cash cabinet door.
3. Pull the release lever under the banknote recycler and slide the recycler forward.
4. Remove the stop bolt from the rear of the BNR support and slide the recycler fully forward.
5. Remove the main module from the recycler ( see “Main module removal” on page 122).
6. Place the main module upside down on a clean and level work surface.

48 6800 Hardware Service Guide

 Figure 21. Opening the main module
7. Push the two yellow retention levers 1 toward one another and rotate the rear c of the
assembly forward (see Figure 21).
8. Rotate the main module so the back of the module is facing you.

Figure 22. Raise the diverters

9. Raise the bundler, outlet diverter 1 (see Figure 22).
10. Press down on the second diverter 2 (see Figure 22).

Chapter 4. Troubleshooting and clearing jams 49

 A

Figure 23. Rotate the rubber wheel until the banknote is out of bundler.
11. Without releasing the second diverter C , manually rotate the rubber wheel B located on
the right-side until the banknote is free and can be removed (see Figure 23).
12. Rotate the assembly to the closed position. The two yellow retention latches should click
into place.
13. Turn the main module over and install it in the recycler ( see “Main module installation” on
page 125).
14. Close and lock the cash cabinet door.
15. Turn the lane on and run cash diagnostics (see “Power on procedure” on page 37 and
Running cash diagnostics).

Clearing a jam from a recycler cassette

Complete the following procedure to clear a jam from a recycler cassette:

Caution: While performing this procedure do not attempt to disassemble or destroy the pucks
on the right-side of the recycler cassette. Disassembling or damaging the pucks may result in
injury.
Note:
• This procedure must be performed only by a trained service technician.
• To complete this procedure you need a key for the interlock system and to remove the loader
and recycler cassettes.
• Each recycler cassette holds two recyclers. Recyclers three and four are in the top recycler
cassette, recyclers five and six are in the bottom cassette.
• Recyclers three and five are 30-note recyclers.
• Recyclers four and six are 60-note recyclers.
1. Turn off the lane (see “Lane shutdown procedures” on page 37).
2. Unlock and open the cash cabinet door.
3. Release the interlock system and remove the loader cassette (see “Loader removal” on page
107).

50 6800 Hardware Service Guide

 Figure 24. Raise loader locking pin and unlock recycler cassettes
4. Raise the loader locking pin 1 (see Figure 24) in the back of the banknote recycler.
5. Insert the key into the lock 2 (see Figure 24) located in the back right corner of the
banknote recycler.
6. Push the key down and rotate it clockwise 90 degrees. The cassette will move forward once
it is unlocked.
7. Grasp the front of the cassette and remove it from the banknote recycler. To remove the
bottom cassette, repeat steps 5 on page 51 through 7 on page 51.
8. To clear the jam from a 30-note recycler (three or five):

Chapter 4. Troubleshooting and clearing jams 51

 A

Figure 25. Clear a jam from the 30-note recycler.

a. Place the cassette on a flat work surface with the front of the cassette facing you.
b. Locate the white puck B on the right-side of the cassette which has "load 30" written
on it in blue.
c. Hold the puck in place while pulling out on the disengageable gear A located just
behind the recycler motor on the left-side of the cassette.

Figure 26. Rotate the puck clockwise.

d. Without releasing the puck or gear, rotate the puck A (see Figure 26) clockwise until
all the banknotes have exited the rear of the recycler.
e. Once all the banknotes have been removed, release the disengageable gear. Ensure the
disengageable gear is engaging both gears on the left-side before releasing the puck.
f. Release the puck. If you need to clear a jam from a 60-note recycler continue to the next
step, otherwise go to step 10 on page 53
9. To clear the jam from a 60-note recycler (four or six):

52 6800 Hardware Service Guide

 a. Place the cassette on a flat work surface with the front of the cassette facing you.
A

Figure 27. Rotate the puck counterclockwise.

b. Locate the white puck A (see Figure 27) on the right-side of the cassette which has
"load 60" written on it in red.

A
Figure 28. Disengage the gear on the left-side of the cassette.
c. Hold the puck in place, while pulling out on the disengageable gear A (see Figure 28)
located just behind the recycler motor on the left-side of the cassette.
d. Without releasing the puck or gear, rotate the puck A (see Figure 27) counterclockwise
until all the banknotes have exited the rear of the recycler.
e. Once all the banknotes have been removed, release the disengageable gear. Ensure that
the disengageable gear is engaging both gears on the left-side before releasing the puck.
f. Release the puck. If you have cleared all the jams, continue to step 10 on page 53.
10. Install the recycler cassette or cassettes.
a. Insert the cassette into the banknote recycler.
b. Reach into the opening just above the cassette and insert the key into the lock located in
the back right corner.

Chapter 4. Troubleshooting and clearing jams 53

 c. Press in on the front of the cassette while turning the key 90 degrees to the left.
d. Repeat steps 10 on page 53 a through c for any remaining cassette then continue to the
next step.
11. Install the loader cassette (see “Loader installation” on page 107).
12. Close and lock the cash cabinet door.
13. Turn the lane on and run cash diagnostics (see “Power on procedure” on page 37 and
Running cash diagnostics).

Clearing a jam between the main module and cash box

Complete the following procedure to clear a jam between the main module and cash box:

Note:
• This procedure must be performed only by a trained service technician.
• To complete this procedure, you need a key for the interlock system and cash box.
• The main module is mounted to the top of the recycler. The cash box is located inside the
banknote recycler just under the main module.
• This procedure should not be confused with clearing a jam from under the main module or
clearing a jam in the bundler.
1. Turn off the lane (see “Lane shutdown procedures” on page 37).
2. Unlock and open the cash cabinet door.
3. Unlock the cash box and interlock system without removing the cash box from the banknote
recycler then remove the main module (see “Main module removal to clear a jam” on page
121).
4. Remove any banknotes or obstructions that might be causing the jam.
5. Ensure, that the piston has retracted into the bottom main module. If it has not retracted,
push it down manually until it clicks into place.
6. Install the main module.
a. Place the main module onto the banknote recycler and slide it forward until the
alignment pins go into the keyholes under the main module.
b. Push the main module forward until it stops.
c. Locate the shockblocker on the front of the banknote recycler and push it in.
d. If the spine door has closed, open it and push the release lever back into place; then
connect the cable that connects the spine and main module.
e. Close the spine door.
7. Connect the power and USB cables on the back of the recycler.
8. Lift the front of the recycler and rotate it back into the payment unit.
9. Rearm the cash box.
a. Lock the cash box and remove it from the banknote recycler.
b. Unlock the cash box and open it slightly; then close the cash box and lock it. Check the
indicator to be sure it is green.
c. Insert the cash box into the banknote recycler and engage the interlock system.
10. Close and lock the cash cabinet door.

54 6800 Hardware Service Guide

 11. Turn the lane on and run cash diagnostics (see “Power on procedure” on page 37 and
Running cash diagnostics).

Clearing jams in the bulk coin recycler

Clearing jams from the singulator
Complete the following procedure to clear a jam or debris from the singulator.
1. Turn off the lane (see “Lane shutdown procedures” on page 37).
2. Unlock and open the cash cabinet door.
3. Pull the release latch under the banknote recycler (BNR) and slide the BNR forward.
4. Unlock the scanner/scale cabinet and slide it forward. You can now look down into the cash
cabinet and locate the singulator access door on the side of the BCR.
5. Open the singulator door by pinching the door catch and pulling the door open. See Figure
29.
Note: Do not push the singulator door open past its end pont.

Figure 29. Open singulator door

6. Clear any coins or other debris from the singulator belt.
7. Use your hand to manually move the singulator belt to ensure the jam has been cleared.
8. Close the singulator access door.
9. Push the BNR back into the cash cabinet and close and lock the cash cabinet door.
10. Close and lock the scanner/scale cabinet.
11. Turn the lane on and run cash diagnostics (see “Power on procedure” on page 37 and
Running cash diagnostics). If the problem persists, attempt to clear the jam again before
calling for service.

Clearing a jam from a coin hopper

Complete the following procedure to clear a jam in the coin hopper.

Chapter 4. Troubleshooting and clearing jams 55

 1. Turn off the lane (see “Lane shutdown procedures” on page 37).
2. Unlock and open the cash cabinet door.

Figure 30. Unlock the hopper tray and pull it out

3. Unlock the hopper tray A as shown in Figure 30 and pull it out from the BCR until it stops.

Figure 31. Remove the hopper from the tray

4. Lift and remove the jammed hopper A (see Figure 31) from the tray.
5. Empty the hopper then position the hopper with back facing you.

56 6800 Hardware Service Guide

 C

Figure 32. Press on the two retention tabs and rotate the upper half of the hopper open.
6. Disassemble the hopper.
a. Push out on the two retention tabs A (see Figure 32) on each side of the hopper and
rotate the top of the hopper away from the base.
b. Disconnect the hopper full sensor B (see Figure 32) and set the top of the hopper to
the side.

Figure 33. Rotate the coin disk clockwise and counterclockwise by hand
7. Grasp the coin disk and rotate it by hand clockwise then counterclockwise until the jammed
coin is free. If necessary remove any debris from under the disk and clean the hopper as
needed.

Chapter 4. Troubleshooting and clearing jams 57

 Caution: Jammed coins could be ejected at a high velocity. Keep the coin disk away from
your face.
8. Reassemble the hopper.
a. Align the locating tabs with the slots in the front of the base.
b. Insert the tabs into the slots and connect the hopper full sensor B (see Figure 32).
c. Rotate the top of the hopper toward the base until the retention tabs clicks into place.
9. Install the hopper on the tray and refill.
10. Slide the tray closed and lock it.
11. Close and lock the cash cabinet door.
12. Turn the lane on and run cash diagnostics (see “Power on procedure” on page 37 and
Running cash diagnostics).

Troubleshooting a banknote recycler

This section provides information to troubleshoot the banknote recycler.

Table 8. Banknote recycler bill acceptor and bill dispenser slot indicator status

Bill acceptor slot Bill dispenser slot Status Action

indicator indicator

Off Off Insertion disabled Take no action

Green Off A banknote can be Insert a bank note
inserted
Blinking green Off A banknote returned Pull the banknote out
to the bill acceptor slot
Off Bank note is given out Withdraw the
Blinking green at the bill dispenser banknotes
slot

Table 9. Banknote recycler and component indicator status

Indicators

Bill acceptor slot Bill dispenser slot Loader, recycler, and Cashbox Status Action
indicator indicator transport indicators indicator

Off Off Off N/A Locked Take no

action

58 6800 Hardware Service Guide

Indicators
Blinking green Blinking green Blinking green once N/A “Reset” Reset
once once required Banknote
recycler
Off Off Green N/A Operation Insert cash
al box
Off Off Blinking red one time N/A Bill Fill the
long (1 sec.) Storage loader
not OK cassette with
(Loader bank notes
only)
Off Off Blinking red three times N/A Cash type Configure
fast continually status not the Module
OK
(Recycler,
Loader)
Blinking red three Off Blinking red three times N/A Remove Clear the jam
times fast fast bill in
transport
(jam,
stopped,
bill error)
Red (Solid) Off Red (Solid) N/A Not Require a
Operation “Reset”
al (wrong command
module,
transport
error)
Off N/A N/A Gray (solid) Cash-Box Empty the
full or not cash box, and
armed or rearm it

Troubleshooting the bulk coin recycler

This section provides the information necessary to troubleshoot the bulk coin recycler using the
status indicator information provided.

Chapter 4. Troubleshooting and clearing jams 59

 Figure 34. The bulk coin recycler status indicators.

If a fault is detected, pulse code X (LED 3) is flashed first, then pulse code Y (LED 4). After one
second the cycle repeats. This continues until the fault condition is cleared and the system
restarted.
There are three types of errors that may be encountered:
Note: Some fault conditions are only detected when a money in or money out transaction is in
progress.
Refer to the following table for a description of the fault codes and what action to be taken.
Note: See the 6800 Self Checkout System 7 Parts Manual Models 1x0, for replacement part numbers.

Table 10. Bulk coin recycler error codes

Fault code Fault code
X (LED 3) Y (LED 4) Description Action
1 1 Coin acceptor 1. Inspect cable and or connections for the coin
missing acceptor.

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Fault code Fault code
X (LED 3) Y (LED 4) Description Action

2. Replace coin acceptor.

3. Replace main controller board.

1 2 Hopper tray 1. Push in on the hopper tray and ensure it is

missing fully seated and the lock is engaged.
2. Replace hopper tray connector and cable.
3. Replace bulk coin recycler interface card.
4. Replace hopper tray.

1 3 No hoppers 1. Be sure all hoppers are installed and seated

fitted properly.
2. Push in on the hopper tray and ensure it is
fully seated and the lock is engaged.
3. Check hopper tray connections at back of the
chassis are intact and seated correctly.
4. Replace hopper tray connector and cable
5. Replace interface card and cable.
6. Replace hopper tray.

1 4 No lowest 1. Be sure that the lowest denomination hopper

value coin in (this is the lowest denomination hopper
hoppers. programmed in the coin acceptor) is present
Incorrect and installed correctly.
hopper 2. Replace the lowest denomination hopper.
configuration.
3. Replace hopper tray.
Check hopper configuration
1 5 Hopper 1. Be sure correct hoppers are installed.
currency does 2. Check Diagnostics to make sure the hoppers
not match coin are reporting the correct values; replace
acceptor. hoppers if necessary.
Incorrect
3. Update the coin files in the coin acceptor*.
hopper
configuration. 4. Replace the coin acceptor.

1 6 Singulator 1. Check singulator for coins, debris or

flush timeout obstructions.
2. Unplug the bulk coin recycler from core unit
controller.
a. Ensure singulator belt moves freely.
b. Check whether singulator belt has
disconnected. If disconnected, reconnect
the links back together and check that
singulator belt moves freely.
3. Update the Coin Recycler firmware*
4. Replace singulator.

1 7 Cashbox Replace cable (wrong part number 80Y1559)

missing

Chapter 4. Troubleshooting and clearing jams 61

 Fault code Fault code
X (LED 3) Y (LED 4) Description Action
1 8 Cashbox full Replace cable (wrong part number 80Y1559)
sensor
triggered
1 9 Wake-up 1. Check entry chute for debris or obstructions
(avalanche) (open singulator to check bottom of input
sensor chute near wake-up sensor), remove if found.
triggered even 2. Press Blue reset button on top of the bulk coin
though entry recycler.
flap is shut
3. Replace input/output chute assembly

1 12 The exit cup Check exit cup area for blockage or jam
full sensor is
blocked during
purge
1 13 Coin acceptor 1. Check singulator for coins, debris or
has mixed obstructions.
currency. 2. Unplug the bulk coin recycler from the core
Incorrect coin unit controller.
acceptor
configuration. a. Ensure singulator belt moves freely.
b. Check whether singulator belt has
disconnected. If disconnected, reconnect
the links back together and check that
singulator belt moves freely.
3. Replace singulator.
4. Replace main controller board.

1 14 Hoppers have Check Diagnostics to make sure the hoppers are

mixed reporting the correct values; replace hoppers if
currency. necessary. Ensure correct coin files and firmware
Incorrect are installed.
hopper
configuration.
2 2 Coin acceptor 1. Check Diagnostics to ensure coin acceptor
remote coin firmware is correct; update if necessary.
programming 2. Reprogram the coin files in the coin acceptor.
error
3. Replace the coin acceptor.

2 3 EEPROM Replace coin acceptor

checksum
corrupted
2 4 Fault on coin 1. Check for coin jam in the acceptor.
acceptor 2. Replace the coin acceptor.
validation coil
2 5 Fault / block
detected on
credit sensor
loop coil
2 6 Fault on piezo
sensor

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Fault code Fault code
X (LED 3) Y (LED 4) Description Action
2 7 Fault / block Check and clean coin acceptor 4 way & manifold
detected on
sorter optos
2 8 Fault detected 1. Check for coin jam in the acceptor.
on coin return 2. Replace the coin acceptor.
mechanism
( motorised
reject stuck
open )
2 9 Fault on
thermistor
2 10 Fault / block Check coin acceptor chute
detected on
coin acceptor
chute
( singulator exit
sensor )
2 11 Incorrect coin 1. Check Diagnostics to ensure coin acceptor
acceptor firmware is correct; update if necessary*.
firmware 2. Reprogram the coin files in the coin acceptor*.
2 12 Coin acceptor 3. Replace the coin acceptor.
firmware
requires
updating to a
newer version
2 13 Incorrect coin
acceptor build
2 14 Coin acceptor Check connections to coin acceptor
to manifold
opto fault. This
error is non-
fatal.
2 15 Fault detected Check coin acceptor chute
on coin
acceptor chute
( = singulator
exit sensor )
3 to 8 1 Hopper empty 1. Put coins in hopper.
but required 2. Replace hopper.
for payout
3 to 8 2 Maximum 1. Empty hopper and or check for jam or debris
current in hopper.
exceeded 2. Clean hopper.
3 to 8 3 Exit opto 3. Replace hopper
blocked during
idle

Chapter 4. Troubleshooting and clearing jams 63

 Fault code Fault code
X (LED 3) Y (LED 4) Description Action
3 to 8 4 Exit opto short
circuit during
idle
3 to 8 5 Exit opto
blocked during
payout
3 to 8 6 Exit opto short
circuit during
payout
3 to 8 7 EEPROM 1. Slide hopper tray out, re-seat all hoppers,
Hopper slide tray back in and lock.
checksum 2. Replace hopper
corrupted
3 to 8 8 Power fail on
memory write
3 to 8 9 Level sensor Check hopper level sense connector
error : incorrect
loom
configuration
3 to 8 11 Incorrect 1. Slide hopper tray out, re-seat all hoppers,
hopper slide tray back in and lock.
firmware 2. Replace hopper
3 to 8 12 Hopper
firmware too
old
3 to 8 13 Bad hopper
build identifier
(product code
& build code)
3 to 8 14 Bad double
hopper bowl
configuration.
Alternatively
there is a
missing hopper
in a position
which must
have one.
9 1 Fault with on- Check or replace controller board
chip RAM
9 2 Program
checksum error
9 3 Fault with
NVRAM
9 4 +5V rail out of
spec.

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Fault code Fault code
X (LED 3) Y (LED 4) Description Action
9 5 +24V rail out of Check power input
spec.
9 6 Real-time clock Check or replace battery
fault
9 7 RTC battery Check or replace battery
low
9 8 Error during 1. Press the reset button.
firmware 2. Wait for fatal error to be indicated on red
upgrade LEDs and follow steps for that error code.
3. Update firmware*.

9 9 Stack overflow Check or replace main controller board

10 1 No tach from 1. Unplug the bulk coin recycler from the core
singulator controller.
motor
• Make sure singulator belt moves freely.
10 2 Singulator • If not check whether singulator belt has
motor jammed disconnected.
• If disconnected, reconnect the links back
together and check that singulator belt
moves freely.
2. Check cable and or connectors on singulator
motor and reseat if necessary.
3. Replace singulator.

10 3 Singulator door 1. Check Singulator door sensor for damage and

open repair if possible.
2. Replace singulator door .
3. Replace singulator.
4. Replace main controller card.

10 4 Singulator belt 1. Check singulator for debris or obstructions.

sensor missing 2. Unplug the bulk coin recycler from core unit
10 5 Singulator belt controller.
sensor blocked • Make sure singulator belt moves freely.
• If not check whether singulator belt has
disconnected.
• If disconnected, reconnect the links back
together and check that singulator belt
moves freely.
3. Check cable/connectors on singulator motor
and reseat if necessary.
4. Replace singulator.
5. Replace main controller board.

10 6 Singulator belt Re-attach belt

broken

Chapter 4. Troubleshooting and clearing jams 65

 Fault code Fault code
X (LED 3) Y (LED 4) Description Action
11 1 No tachs from 1. Remove power and manually rotate escalator
escalator motor belt counter clock wise to remove any coin
11 2 Escalator motor jams in escalator.
jammed/over- 2. Check that escalator motor is mounted
current correctly and connected.
detection 3. Replace escalator motor.
4. Replace escalator assembly.

11 3 Escalator door 1. Ensure escalator door is closed.

open 2. Check that cables from Singulator Asm are
routed properly and not holding the lid open.
3. To determine whether the switch is defective:
a. Use a small flat blade screw driver to
gently depress the microswitch.
b. With the microswitch depressed, press
the blue reset button to see if error is
cleared. If the error is cleared the switch is
OK and the escalator door should be
replaced.
c. If the error is not cleared, replace main
controller board

11 4 Coin return Check sensor and cabling harness

sensor missing
11 5 Coin return Check for jam, manually move belt
sensor blocked
11 6 Escalator belt Re-attach belt
broken
12 1 Auto reject Check reject switch & cabling harness
microswitch
faulty
12 2 Auto reject Check coin acceptor and reject cam
motor
jammed / over-
current
detection
* Firmware can be updated from the main screen of the Lane Diagnostics application** There
are multiple errors that can cause this LED error code. The "Cash" screen of Lane Diagnostics
will provide more information about this error. After checking Lane Diagnostics, find the
description in the Fault Description above that matches the error shown in Diagnostics. Follow
the directions for that error shown above.

Before calling for service, power cycle the recycler to determine if the fault can be cleared.

Troubleshooting a locked lane

A locked lane is a lane where the software is not responding. Use the following procedure to help
determine the cause of a locked lane.
Note: The following procedure only applies to lanes with CHEC installed.

66 6800 Hardware Service Guide

 1. Perform the procedure in “Resetting a locked lane” on page 39. If the lane still does not
resume normal operation, continue with the next step in this procedure.
2. Can you scan the shopper assistant card?
• YES - Close and power down the lane; then go to step 5 on page 67.
• NO - Go to the next step.
3. Press the green Reset button. Does the lane announce "Extract Taken"?
• YES - Wait for the lane to close and then power down the lane. Then go to step 5 on page
67.
• NO - Go to the next step.
4. Press and hold the green Reset button for 6 seconds. Does the lane display "Power Down in
Progress"?
• YES - Wait for power down; then go to step 5 on page 67.
• NO - Wait 5 more minutes for power down. If the lane has not powered down after 5
minutes, turn off the uninterruptible power supply.
5. After the lane has powered down, power up the lane. Test to see if the lane is still locked.
Take note of any extracts.

Troubleshooting a locked lane (without CHEC installed)

A locked lane is a lane where the software is not responding. Use the following procedure to help
determine the cause of a locked lane.
1. Press and hold the green Reset button for 6 seconds.
2. After the lane has powered down, power up the lane. Test to see if the lane is still locked.

Troubleshooting an unstable load cell

If the load cell is unstable, the user might experience an excessive number of messages, such as
Remove the item from the bagging area and Rescan the item. Load cell instability
can be caused by several conditions. Table 11 gives possible reasons for the security scale to be
unstable and lists corrective actions. The cases are listed in order from most likely to least likely.

Table 11. Troubleshooting an unstable load cell

Probability Cause Corrective action
1 Load cells not Use the appropriate load cell calibration
balanced or not procedure to calibrate the load cell. Refer to
calibrated. “Calibrating the small, medium, large, extra-
large, and carousel bagging unit load cells” on
page 89.
Remove and inspect the platter underside and
load cell top for debris and correctly installed
rubber bumpers/pads. Reinstall platter and
ensure that the platter top is fully seated into
the load cell locator pin holes.

2 Defective load cell bar Replace the load cell bar or scale top frame.
or scale top frame.
3 Lane or platter is not Level the lane using the leveling feet. Refer to
level or stable. the installation guide. If a leveling foot is
broken, replace it.

Chapter 4. Troubleshooting and clearing jams 67

 Probability Cause Corrective action
4 Air vent directed at Have store personnel redirect the air vent
security scale area. away from the lane.
5 Lane light (usually a Stabilize the lane light. Remove the source of
customer-supplied oscillation or vibration.
lane light) or other
device on the lane
causes lane oscillation
or vibration.
6 USB CRC errors • Ensure that the RS232 cable to the security
scale has a good shield ground.
• Check that the lane PC, core controller, and
other I/O devices have a good ground to
the lane sheet metal.
or
• Turn off one I/O device at a time until the
CRC errors stop. When an I/O device has
been isolated as a possible cause of USB
CRC errors, swap or replace the device
with a device that is known to be good. (In
the case of customer-supplied equipment,
such as the scanner/scale and PIN pad,
work with the customer to do the swap.)
• Use the extract to determine if CRC errors
are present.

7 Load cell/scale frame, Replace defective item.

platter, or cabinet is
twisted (not flat).
8 Load cell/frame Loosen and retighten fasteners.
members are not
Replace damaged part(s).
properly secured to
the cabinet or load
cell/scale top frame.
Four bag carousel
scale wheel damaged,
loose or wheel axle
bent.

Troubleshooting lane power issues

This section describes how to troubleshoot lane power issues.

Lane power strips not receiving power

This section provides the information necessary to troubleshoot the lane power strips or PDUs.

Symptom

68 6800 Hardware Service Guide

 Multiple lane devices, such as the coin recycler, bill recycler, lane PC, carousel scale, and so on,
do not respond or do not appear to be receiving power.

Lane power distribution unit (PDU) 1 is not receiving power

Complete the following procedure to troubleshoot PDU 1:
1. Verify that power is getting to the lane.
a. Check the circuit breaker and ensure the branch circuit is working properly.
b. Ensure voltage is present at the outlet for the lane and if necessary troubleshoot the
branch circuit
2. Ensure the power cord is plugged into the outlet and opposite end of the cord is plugged
into the input connector on PDU1 (see Power distribution unit 1).
3. If equipped, ensure the UPS power cord is plugged into PDU 1 (see Power distribution unit
1).

Running cash diagnostics

Complete the following procedures to run the cash diagnostics:

Cash diagnostics should be run when there is a problem accepting or dispensing cash, coins, or
other media.
Note: The following procedures are for use, when a cash cabinet is installed. The core unit does
not contain any cash processing devices.
The cash cabinet contains the cash processing devices. These devices can process coins and paper
currency. Each cash processing device has the same purpose regardless of the self checkout lane
model. The main differences between the devices are the configurations. Each device has specific
settings, cassettes, coding, and even sizes. These differences occur mainly due to the country in
which the device is located.
Cash diagnostics assumes that the service personnel or store associate has the cash to perform
the test. Also, there must be enough cash in the cash components to test the cash acceptors and
dispensers when performing this test.
1. Ask the store to perform the following procedure while the service representative observes.
2. From the Open screen, scan the shopper assistant card.
3. Touch Shopper Assistant Menu.
4. Touch Next.
5. Touch Cash Maintenance. The panel shown in Figure 35 is displayed.

Chapter 4. Troubleshooting and clearing jams 69

 Figure 35. Choose Cash Maintenance or Cash Diagnostic.
6. Touch Cash Diagnostic. The panel shown in Figure 36 is displayed.

Figure 36. Insert bills or coins.

7. One at a time, insert one of coin each denomination into the coin acceptor. Verify that the
monitor displays the correct amount in the Amount Deposited window. See Figure 37.

70 6800 Hardware Service Guide

 Figure 37. Coin inserted
8. Touch Dispense Cash. The system should dispense the exact amount that was deposited
Note: The coins dispensed might not match the coins inserted. For example, the lane might
dispense two nickels instead of a dime.
9. Verify that the Amount Deposited window shows a zero amount for the amount deposited.
10. Deposit a bill into the bill acceptor. See Figure 38

Chapter 4. Troubleshooting and clearing jams 71

 Figure 38. One dollar deposited
11. Touch Dispense Cash. The system should dispense the exact amount that was deposited.
12. Verify that the Amount Deposited window shows a zero amount for the amount deposited.
13. Repeat steps 10 on page 71 through step 12 on page 72 for each denomination bill that your
store uses.
Note: The bills dispensed might not match the bills inserted. For example, the lane might
dispense four $5 bills instead of one $20 bill.
14. To finish, touch Exit and then Cancel.

On-screen cash maintenance instructions

Complete the following procedure to start and use the cash maintenance instructions.

The status of the cash processing device will determine which panel is displayed. If a device has
a status of “Problem” the Cash Machine Error panel is displayed. If a device has a status of
“Warning” the Cash Machine Error panel is bypassed and the Cash Maintenance panel is
displayed.
1. When the error panel (see Figure 39) is displayed, scan the shopper assistant card.
Note: Not all shopper assistant cards have this feature enabled. If you scan your shopper
assistant card and the system does not respond, contact the store manager for assistance.

72 6800 Hardware Service Guide

 Figure 39. Cash machine error panel
2. Select the device listed on the right-side of the Cash Maintenance panel.

Chapter 4. Troubleshooting and clearing jams 73

 Figure 40. Select the device error listed in the cash maintenance panel.

Note:
• Multiple device errors can be displayed in the Cash Maintenance panel. Select the first
error, correct it, and then continue with the next problem until all device problems have
been resolved.
• On some systems, the status text is displayed as a button to be pressed.
3. Follow all on-screen instructions.

74 6800 Hardware Service Guide

 Figure 41. OK panel

Note:
• If the problem is resolved, the lane prompts the shopper assistant to exit and resume
normal operation.
• If the problem remains, the lane prompts the shopper assistant to close the lane or
change the operating mode of the lane.
• If you choose to close the lane and want to continue working on the cash problem, start
lane diagnostics (see “Opening lane diagnostics” on page 79) and run cash diagnostics
(see Running cash diagnostics).
4. Touch OK after performing all steps listed on the left-side of the panel (see Figure 41).

Core unit controller indicators

This section provides information about the status and fault indicators on the core unit
controller.
The dual indicators (Green and Amber) are used to provide device status and fault information
for problem determination. See Figure 42 for the location of the dual indicators on the core unit
controller.
The “Ready” B (see Figure 42 ) indicator is located on the right, is green and is meant to show
when the device is powered and its operational status as described below. Note that identified
states may also result from unspecified fault conditions. These conditions should be identified
and eliminated as erroneous indications if reasonable. Conditions that are not eliminated should
be documented.

Chapter 4. Troubleshooting and clearing jams 75

 A B

EXT LIGHT
CPN PROX RESET CALIBRATION A B DW 1 DW 2 !
24V TAL UG 3 UG 2 UG 1 24V F 24V E 12V D 12V C 12V B 12V A HOST

Figure 42. Core unit controller indicators

Table 12. Ready indicator (Green)

State Meaning
Off Power off
Blip Device has completed initialization, connected
to the USB (activated the D+ pullup) and is
waiting for enumeration. If a device remains
in this state it is an indication of a USB
communication problem or a system
configuration problem such as device driver
not installed.
Blink Device has been enumerated, the USB is active
(device seeing SOFs) and is waiting for the
driver to establish an active connection (begin
polling for data).
On Device is functional with an active connection
to the device driver on the host. When power
is first applied to the device, this state shall be
entered for a minimum of 250 ms. The
minimum time is to serve as an indicator test.
Some fault conditions will cause this indicator
to remain in this state. In these cases the fault
indicator state and/or indicator sequence(s)
will be used to further diagnose any system
problem. For example if both the ready and
fault indicators are on then the device has
failed and should be replaced.

The “Fault” A (see Figure 42 ) indicator is located on left, is amber and is meant to show when
the device has detected a fault condition. Note that identified states may also result from
unspecified fault conditions. These conditions should be identified then documented or
eliminated as applicable.

Table 13. Fault indicator (Amber)

Header Header
Off “Off ” - Power is off

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 Header Header
Blip “Non-Fatal Fault” - Device has detected a
fault. Available device function is dependant
on the fault or faults but in general the fault
should be informational i.e. full device
function is expected. Additional fault data is
logged and is available via the host interface if
operational. This state should be cleared
unless it is persistent after the log data is read
by the system or alternatively after the error is
explicitly cleared by the host.
Blink “Fatal Fault” - Device has detected fault or
faults. Available device function is dependant
on the fault or faults but in general some
functional limitation is expected. Additional
fault data is logged and is available via the
host interface. This state should be cleared
unless it is persistent after the log data is read
by the system or alternatively after the error is
explicitly cleared by the host.
On “Device Failure” - When power is first applied
to the device, this state shall be entered and
remain active for a minimum of 250 ms. The
minimum time is to serve as an indicator test.
Some fault conditions will cause this indicator
to remain in this state. Other than the as the
initial indicator test, this state shall be used to
indicate that the device has an internal fault
and should be replaced.

Blip and Blink

Blip: 250ms on / 1750ms off (2 second period, 12.5% duty cycle)
Blink: 500ms on / 500ms off (1 second period, 50% duty cycle)

AC lane light does not turn on

Complete the following procedure to troubleshoot the AC lane light if it does not turn on during
normal lane operation or in lane diagnostics.
Note: The AC lane light is customer furnished equiment and is connected to the lane through the
AC lane light controller option.
1. Check any replaceable bulbs and replace if necessary. (The connection on the AC Lane Light
Control Module for the lane light can handle a total of 60 W maximum.) See Figure 7 for
location of AC Lane Light Control Module.
Attention: Do not use compact fluorescent light (CFL) bulbs in the AC lane lights. CFL
bulbs can cause intermittent problems in the self-checkout lanes. CFL bulbs are not designed
to withstand frequent on and off switching. Using a CFL bulb as a lane light significantly
reduces the life of the bulb.
2. If replacing the light bulb or bulbs does not fix the problem, verify all connections and
power cables from the AC Lane Light Control Module to the AC lane light. If all connections
and cables appear to be correct and undamaged and the lane light still does not turn on, go
to the next step.

Chapter 4. Troubleshooting and clearing jams 77

 3. Verify that the power cord to the PDU connector on the Lane Light AC controller is fully
seated. If the lane light still does not turn on, go to the next step.
4. Verify that voltage is being supplied to the AC Lane Light Control Module at the PDU
connector. If not, replace the cable from the PDU to the AC Lane Light Control Module;
otherwise, go to the next step.
5. Verify that voltage is being supplied to the lane light by using a multi-meter at the indicated
test points A and B on the AC Lane Light Control Module lane light connector (see
Figure 43). Be very careful not to short any contacts together. The lane light should be
turned on in lane diagnostics to perform this test even if the lane light is not connected.
A

B
Figure 43. Lane light multi-meter test points
6. If zero to minimal voltage is detected at the lane light connector when the lane light is
turned on, the AC Lane Light Control Module might need to be replaced. Try completely
powering down the lane and then restarting the lane. If the lane light still does not turn on
when tested, the AC Lane Light Control Module is the most likely failure point.
7. If the correct voltage (≈ 120 V ac) is detected at the lane light connector on the AC Lane Light
Control Module, the lane light is the most likely point of failure.

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Chapter 5. Lane diagnostics
Lane diagnostics

This chapter describes the lane diagnostic procedures.

Note: The diagnostic panels shown are representative; actual screens might vary for different
self checkout lane models and different levels of the diagnostics code.

Opening lane diagnostics

Complete the following procedure to open the lane diagnostics.
Note: The diagnostic panels shown are representative; actual screens might vary for different
self checkout lane models and different levels of the diagnostics code.
1. Close the lane.
2. Scan a shopper assistant card that can access diagnostics.
3. Touch Diagnostics. An Initialization screen will be visible with message Initializing
Lane Diagnostics.

Figure 44. Lane diagnostics Main tab

4. Once initialization finishes, the Lane Diagnostics Main tab opens (see Figure 44.

Verifying the core unit controller firmware version

Complete the following procedure to verify the core unit controller firmware version.

© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2019 79

 1. From the Lane Diagnostics main panel, inside the core unit controller box, verify that the
firmware version is correct.

Figure 45. The core unit controller box displays the firmware version.

Testing the scanner/scale

Complete the following procedure to test the scanner/scale:

1. From the Lane Diagnostics main panel, inside the Scanner/Scale box, verify that the model
information is correct.

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 Figure 46. Diagnostics scanner view

Model
Identifies type of scanner/scale

Scan
Identifies last barcode scanned

Status
Identifies the stability of the scale

Weight
Identifies the current weight present on the scale
2. Scan a shopper assistant card that can access diagnostics and verify that numbers are
displayed beside Scan.
Note: The status might be displayed as Unstable until weight has been placed on the scale.
3. Place an item on the scanner. Verify that the correct weight of that item is displayed next to
Weight.
4. Scan an item. Verify that the correct bar code appears beside Scan.

Chapter 5. Lane diagnostics 81

 Note: When replacing the scanner/scale, you are required to reprogram the replacement
scanner/scale using scanner tags. To obtain the scanner tags for your system, you can
download the tags from Current Object Repository (CORE).

Testing the transaction awareness lights

Complete the following procedure to test the transaction awareness lights.
1. From the Lane Diagnostics Main panel, touch the appropriate button in the transaction
awareness box. The indicators above the buttons are color-coded to match the transaction
awareness lights. Refer to Figure 44.
2. The indicator should respond to the command in the same fashion as the corresponding
transaction awareness light assembly. The button displays the next option each time you
touch it.

Testing lane light and lane light control module operation

1. From the Lane Diagnostics Main panel, touch the button in the Lane Light box. Refer to
Figure 44. The indicator above the button should respond to the command in the same
fashion as the lane light assembly.
2. Check the lane light for On and Off operation. The button displays the next option each time
you touch it.

LED testing
Complete the following procedure to test LED.
With CHEC, the LEDs will sometimes turn white/blue during power up for 1 minute, while the
the required LED control script is loading. If the LEDs turn white/orange, an LED script fault has
occurred and a new application or script load is required.
1. From the Lane Diagnostics main panel (see Figure 47), touch the LED button. The LED
panel will appear.
LED Information is listed on the upper right. This contains the firmware (LED Application)
and Script versions in use by the LED controller.
2. By default, the lights will be turned off. To test each color (RGBW) of the LED Lights, select
the appropriate button under the LED Lights sub-panel.
3. The LED Calibration can also be modified. This adjusts the intensity of the RGBW LED
colors. To modify these, adjust the sliders as needed.
If you are content with the changes, press the SET CALIBRATION button.
Note: Values are only saved to the controller by pressing this button.
4. To revert back to what is currently on the LED Controller, press the GET CALIBRATION
button.
The factory default values for the LED Calibration is 80 for all four colors, Red, Green, Blue,
and White. LED intensity is reduced as it ages. If an older string color begins to dim it can be
corrected by raising the calibration value. Alternatively, a replacement string can be
adjusted to match older strings by lowering the calibration values.
Notes on LED controller behavior:
1. If the LEDs are alternating white and orange, the application or script code is missing or
damaged. New application and/or script code upload is required.

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 2. If the LEDs are alternating white and blue, the LED controller is in upload mode. If it
stays in this state for more than three minutes, a fault has occurred and application or
script code needs to be loaded.

Figure 47. LED panel view

Testing the proximity sensor

1. Open Lane Diagnostics to the Lane Diagnostics Main panel.
2. Move an object in a back and forth motion in front of the proximity sensor.
3. The proximity indicator light in the Sensors box illuminates when the proximity sensor is
triggered.

Calibrating the proximity sensor

To calibrate the proximity sensor you need a sheet of white printer or copier paper.

1. Open Lane Diagnostics to the lane diagnostics main panel.

2. Select Calibrate Proximity Sensor in the menu.
3. Hold a white sheet of paper directly in front of the proximity sensor at a distance of 18 in. or
greater, depending on the calibration distance required. Do not hold the sheet of paper any
closer than 18 in. (457.2 mm) as this will cause the sensor to be improperly calibrated.
4. Press any key to begin calibration. Calibration takes about 5 seconds. Ensure that the white
sheet of paper is maintained at the required calibration distance for the entire 5 seconds.
5. When calibration is complete, a Calibration Complete! message is displayed. If the
proximity sensor does not respond as desired or a Calibration failed message is

Chapter 5. Lane diagnostics 83

 dislayed, try to recalibrate the proximity sensor while verifying that the white sheet of paper
is held no closer than 18 in. (457.2 mm). If the proximity sensor still has not calibrated after a
second calibration retry, the proximity sensor might be defective. To test the proximity
sensor, see “Testing the proximity sensor” on page 83. To replace the proximity sensor, see
“Proximity sensor removal and installation” on page 239.
6. The Lane Application can now be restarted.

Testing the coupon box

Complete the following procedure to test the coupon box.
1. Open lane diagnostics and touch the Coupon Box tab (see Figure 48).
2. Touch Status. The status of the coupon box is displayed in the Messages panel on the right
of the screen.
3. Touch Open. The coupon box opens and the Messages panel on the right of the screen
displays a message indicating that the coupon box is open. The Coupon Indicator LED
illuminates.
4. Touch Close. The coupon box closes and the Messages panel on the right of the screen
displays a message indicating that the coupon box is closed.

Figure 48. Coupon box panel view

Testing the cash machine (cash models only)

Complete the following procedure to test the cash machine for a cash model.
1. Touch Cash at the top of the diagnostics panel. The Lane Diagnostics - Cash Machine panel
is displayed.

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Figure 49. Lane Diagnostic - Cash Machine Panel for models with banknote recycler

The following list gives a description of the information found in each of the sections in the
Cash Machine panel.
Note: The status of the devices shown in the Cash Machine panel is displayed by the color
of the text. White text indicates the device is operating correctly, while red text indicates the
device is not operating correctly.
• Coin handler - Shows the status of the coin handler, also shows the firmware levels of
the device and which hoppers are installed. For each hopper the coin column displays
the currency (first two displayed characters) and denominations (next three characters
displayed).
• Bill handler - Shows the status of the bill handler. The Transfer all bills to cash box
button is also displayed. Press this button to transfer all the bills or banknotes in the bill
handler to the cash box (see Figure 49).
• Dispense - Press this button to dispense all the money that was accepted during testing.
• Messages - Shows a log of messages received from the cash machine devices.
• Clear messages - Press this button to clear the log of messages received from the cash
machine devices.
• Enable acceptors - Press this button to enable all the acceptors installed in the lane.
• Disable acceptors - Press this button to disable all the acceptors installed in the lane.
• Reset Cash Machine - Press this button to reset all cash devices installed in the lane after
clearing jams, replacing, or servicing the cash devices.
When the Cash Machine panel is shown, all cash devices are enabled and the amount of
money accepted is shown at the bottom of the panel. Press the Enable Acceptors or Disable
Acceptors buttons to manually enable or disable acceptors.

Chapter 5. Lane diagnostics 85

 2. Test the cash machine devices by inserting coins, bills, or both in the coin and bill acceptors.
Verify that the correct amount of money accepted is displayed at the bottom of the panel.
3. Touch the Dispense button and the cash machine should dispense whatever amount of
money was accepted.
Note: Touching the Reset Cash Machine button resets all the cash devices present in the
cash cabinet.

Balancing and calibrating the load cells

This section provides the information necessary to balance and calibrate the load cells.
Before performing any of the procedures in this section, gain access to the core unit controller by
unlocking the scanner/scale shelf and sliding it forward.
Note:
• The load cells in the small bagging units do not require balancing.
• This procedure is intended to balance the load cells in a medium, large, extra large bagger or
carousel. If your lane has a small bagger, skip this procedure and continue to “Calibrating the
small, medium, large, extra-large, and carousel bagging unit load cells” on page 89 to
calibrate them.
• Ensure that all cable connections for the load cells are secure before starting the procedure for
calibrating the load cells.

Balancing the medium, large, extra-large, or carousel bagging unit

load cells
Complete the following procedure to balance the bagging unit load cells.
Note:
Ensure that:
• The bagging unit is secured to the core unit and is level.
• All load cell cable connections are secure.
• All items have been removed from the load cells.
• After completing this balancing procedure, calibrate the load cells (see “Calibrating the small,
medium, large, extra-large, and carousel bagging unit load cells” on page 89).
Any non-liquid item that weighs between 25 and 30 lb (11 to 14 kg) can be used to balance the
load cells of the bagging scale. Two items, each with a weight at or between 15 and 25lbs (7 to
11kg) can be used to balance and calibrate the carousel load cells. The exact weight of the object
must be known. Use “Testing the scanner/scale” on page 80 to obtain the exact weight of the
item. Record the weight of the item with ±0.01 lb (±0.005 kg) accuracy.
1. Open lane diagnostics.
2. Touch the Security Scale button on the Lane Diagnostics Main panel. The Security Scale
panel is displayed.

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 Figure 50. Security Scale panel
3. Touch the Continuous update mode button.
4. Touch the Reset to defaults button and wait for the scale weight response.
5. Touch the Tare Platter/Conveyor button and wait for the scale weight response. A weight
between 2.5 lb (1.13 kg) and 12.00 lb (5.4 kg) will be displayed in the scale messages pane.
Note: It can take up to 30 seconds for the weight to be displayed.
6. Touch the Tare weight mode button.
7. Touch the Zero button.
8. Touch the Continuous update mode button.
9. Place a known weight on position 1 , as shown in Figure 51.
Note: Locate the bagging unit that you are working on (see Figure 51).

Chapter 5. Lane diagnostics 87

 2
3 3 1 3 2
1

3 1 3 2

Figure 51. Balancing and calibration weight positions

10. Wait for a stable reading to be displayed in the Security Scale messages panel and record the
weight reading. If the reading is within +/− 5 lb (2.2 kg) of the known weight, proceed to the
next step. Otherwise, calibrate the load cells (see “Calibrating the small, medium, large,
extra-large, and carousel bagging unit load cells” on page 89) and return to step 8 after the
calibration is complete.
11. Place the weight on position 2 , as shown in Figure 51.
12. Wait for a stable reading to be displayed in the Scale messages panel and record the weight
reading.
13. Compare the two weight readings.
Tip: A 4% weight difference for a 25 lb (11.3 kg) weight is 1 lb (0.5 kg)
• If the difference is greater than 4%, locate and adjust the scale calibration potentiometer
on the core unit controller (see Figure 223):
Note: If the weight is not updated continuously while adjusting the potentiometer, touch
the Continuous update mode button on the screen.
1. Turn the potentiometer to the left (counterclockwise) until the displayed weight no
longer changes. Do not exceed 20 turns.
2. Turn the potentiometer to the right (clockwise) 8 1/2 turns +/−0.5 turns
3. Record the weight displayed in the scale messages panel.
4. Move the weight to position 1 , and record the displayed weight.
5. Compare the two recorded weights. If they are within 0.01 lb (0.005kg), continue to
step 15, otherwise go to step 14.
• If the difference is less than 4%, locate and adjust the scale calibration potentiometer on
the core unit controller (see Figure 223 ):
14. Adjust potentiometer until the two recorded weights are within 0.01 lb (0.005kg).

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 a. Place the weight at position 1 , and adjust the potentiometer either clockwise or
counterclockwise one turn. While adjusting the potentiometer, if the difference between
the two weights increases. Turn the potentiometer in the opposite direction.
b. Place the weight at position 2 , and record the weight. If the difference in the two
weights is greater then 0.01 lb (0.005kg) adjust the potentiometer one turn.
c. Continue moving the weight between locations one and two and adjusting the
potentiometer until the weight difference is within 0.01 lb (0.005kg). When the two
weights are within 0.01 lb (0.005kg) continue to 15.
15. Remove the weight from the load cells. Within 30 seconds of removing the weight the
reading should be zero. If not, touch the Zero button to zero the reading.
16. The balancing procedure is complete. Continue to “Calibrating the small, medium, large,
extra-large, and carousel bagging unit load cells” on page 89 and calibrate the load cells.

Calibrating the small, medium, large, extra-large, and carousel

bagging unit load cells
Complete the following procedure to calibrate the load cells on a bagging unit. Refer to
Figure 51 as you complete the steps.
Note: Any non-liquid item that weighs between 25 and 30 pounds (or 11 to 14 kilograms) can be
used as a calibration weight. Two items each weighing at or between 15 and 25 pounds (7kg to
11kg) can be used to calibrate the carousel load cells. The exact weight of the object must be
known. Use “Testing the scanner/scale” on page 80 to obtain the exact weight of the item.
Record the weight of the item with ±0.01 lb. (±0.005 kg) accuracy.
1. Open lane diagnostics.
2. Touch the Security Scale button on the Lane Diagnostics Main panel. The Secuirty Scale
panel is displayed.
3. Touch the Continuous update mode button.
4. Touch the Reset to defaults button and wait for the scale weight response.
5. Touch the Tare Platter/Conveyor button and wait for the scale weight response. A weight
between 2.5 lb (1.13 kg) and 12.00 lb (5.4 kg) will be displayed in the scale messages pane.
Note: It can take up to 30 seconds for the weight to be displayed.
6. Touch the Tare weight mode button.
7. Touch the Zero button.
8. Touch the Continuous update mode button.
9. Place a calibration weight on the load cells in position 3 . For more information, see
“ Balancing the medium, large, extra-large, or carousel bagging unit load cells” on page 86.
If you are calibrating a small bagging unit place the weight in the center of the bagging area.
10. Use the arrow buttons under the Scale Calibration section to set the current reading to
reflect the exact weight of the object placed on the load cells.
11. Touch Calibrate. After the calibration is accepted, a window displays the message
Calibration successful. Press OK and then remove weight. (Please note
that it might take a few minutes for this window to open.)
Note: If an error occurs or if an Unsuccessful message is displayed, ensure that nothing is
touching the scale or shaking the lane and repeat steps 9 through 12 of this procedure.
12. Press OK and remove the weight.

Chapter 5. Lane diagnostics 89

Invoking lane diagnostics from a memory key
Lane diagnostics can be invoked from a memory key as a plug-in of the Toshiba Diagnostics for
POS Systems and Peripherals. Follow the instructions from the website https://
www.toshibacommerce.com/wps/myportal/partner/?urile=wcm:path:/partner_en/home/
knowledgebase/hardware-kb/self-checkout-solutions/version-independent/
kb00108&mapping=SupportDetail.

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Chapter 6. Remove and replace miscellaneous components
Remove and replace miscellaneous components

This section provides the information needed to remove and replace the miscellaneous
component parts that can be mounted on a System 7 unit.

All of the miscellaneous components in this section are mounted to the outside of the cabinets.
Not all the component parts in this section are specific to any one unit or cabinet and may be
found on multiple models depending on the model configuration. The removal and installation
information for components such as bezels which are unique to certain configurations are not
located in this section. Locate the bill or coin handling device sections for your cash cabinet unit
configuration for information on removing and replacing these components.
The miscellaneous components in this section are:
• Pin pad
• Receipt printer

Pin pad mounting bracket removal and installation

Note: The pin pad is customer-furnished equipment; in some cases, Toshiba supplies the
mounting bracket. The mounting bracket used depends upon the type of pin pad.

Removing the pin pad mount

Complete the following procedure to remove the pin pad mount.
Note: Not all models of pin pads require an external power supply for operation.

Figure 52. Pin pad mount removal

1. Close and power off the lane (see “Lane shutdown procedures” on page 37).
2. Disconnect the pin pad power supply from the source, if applicable.
3. Disconnect the data and power cable from the pin pad and remove the pin pad from the
mount.

© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2019 91

 4. Remove the upper right side cover A by gripping it firmly and pulling it away from the
core unit.
5. While securely holding the pin pad mount C in one hand, pull the pin pad retention pin
B from the core unit.
6. Remove the pin pad mount from the upper core unit.

Installing the pin pad mount

Complete the following procedure to replace the pin pad mount. Refer to Figure 52 as you
complete the steps below.
Note: Not all models of pin pads require an external power supply for operation.
1. Insert the pin pad mount C into the upper core unit.
2. Insert the pin pad mount retention pin B through the side of the core cabinet to secure the
pin pad mount in position. Replace the upper right side cover A .
3. Attach the data and power cables to the pin pad.
4. Secure the pin pad to the mount.
5. See the manufacturer's documentation that came with the pin pad for information on how
to connect and set up the pin pad.

Receipt printer removal and installation

This section provides the information necessary to remove and install the receipt printer and its
cable.

Removing the printer

Complete the following procedure to remove the printer from the core unit:

1 2
B
A
E

Figure 53. Removing the printer

1. Power off the lane.

2. Remove the pin pad mount. See “Removing the pin pad mount” on page 91.
3. While holding the printer securely in one hand, remove the printer retention pin A from
the side of the core unit.

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 4. Remove the printer B from the core unit.
5. Turn the printer over and loosen screw C to disconnect the shielded cable from the printer
back plate E .
6. Remove screw D to remove the printer back plate.
7. Disconnect the printer cable.

Installing the printer

Complete the following procedure to install the printer on the core unit. Refer to Figure 53, as
necessary, for the location and identification of parts.
Note:
• If you are installing a new printer cable see “Installing the printer cable” on page 93 first to
install the new cable; then return here to install the printer.
1. Turn the printer over and connect the printer cable to the printer.
2. Slide printer back plate E into position on back of printer.
3. Secure the black plate to the printer with screw D .
4. Attach shielded cable to the back plate using screw C .
5. Place printer in its original position on the core unit.
6. Insert printer retention pin A into the right side of the core unit to secure printer into
position.
7. Install the pin pad mount. See “Installing the pin pad mount” on page 92.
8. Install printer paper into the printer and perform a printer test. See the printer
documentation for more information.

Removing the printer cable

Complete the following procedure to remove the printer cable from the core unit:
1. Remove the printer from the core unit (see “Removing the printer” on page 92).
2. Access the lane PC.
a. Kiosk: Unlock and open the front cover.
b. Non-kiosk - Unlock the scanner/scale cabinet and slide it forward.
3. Remove the lower right side cover of the core unit. See “Removing the core unit's lower side
covers” on page 209.
4. Feed the loose printer cable through the core unit and disconnect it from the lane PC.
5. Remove the cable from the core unit.

Installing the printer cable

Complete the following procedure to install the printer cable in the core unit:
1. Access the lane PC.
a. Kiosk: Unlock and open the front cover.
b. Non-kiosk - Unlock the scanner/scale cabinet and slide it forward.

Chapter 6. Remove and replace miscellaneous components 93

 2. Connect the printer cable to the lane PC. See “Lane PC Connectors (4900-786)” on page 254
for location of printer connection.
3. Feed the loose cable through the cable opening on the right side of the core unit and connect
it to the printer.

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Chapter 7. Component removal and installation procedures - cash
cabinet
Component removal and installation procedures - cash cabinet

This chapter contains the removal and installation procedures for field replaceable components
(FRUs) in the cash cabinet. For information on removing and replacing components in the core
unit see Chapter 8, Component removal and installation procedures - core unit on page 205.
The cash cabinet contains a bank note recycler (BNR) and a bulk coin recycler (BCR).
Note:
1. Before you remove any cables, note carefully how the cables are routed. Make sure to route
the cables the same way when you replace them.
2. If you cut and remove any cable ties as part of a procedure, be sure to replace them.
3. The decorative surfaces on stainless steel parts might have protective plastic coating applied
to protect the surfaces during transit. Remove the plastic before installing the part.
Caution: Electrical power must be removed before performing any maintenance or service on
the self checkout system product. See “Lane shutdown procedures” on page 37.
Attention: The motor start capacitors might have a hazardous charge. You must always
discharge these before touching them with any part of your body. To discharge any voltage
stored in the capacitor, place a conductor across the terminals.
Attention: The ac line voltage primaries are live at all times when the power cord is connected.
Therefore, remove the ac power in accordance with the lane shutdown procedures before
opening the unit or any subassemblies to install features or service the workstation.
Refer to Toshiba Safety Information at http://tgcs04.toshibacommerce.com/cs/groups/internet/
documents/document/dg9z/njy5/~edisp/prod.tos669252.pdf for more safety information.

Removing and installing the coin cup

This section provides the information to remove and install the coin cup on the cash cabinet.

A coin cup is installed when a bulk coin recycler is in the cash cabinet.

Removing the coin cup

Complete the following procedure to remove the coin cup.
1. Unlock and open the cash cabinet door.
2. Remove the cash door light lens and LED strip from the cash cabinet door.
a. From inside the cabinet door, remove the six metal clips covering the tabs, securing the
lens to the door.

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 A A

A
Figure 54. Remove cash door light lens from cash cabinet door
b. Press the tabs A on the cash door light lens outwards, working your way around the
lens, pushing forward on the tabs to disengage the lens from the door.
c. From the front of the cabinet door, starting from the top, pull the lens from the door.
Work your way around the rim until the lens completely disengages from the door.

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 A

B
Figure 55. Remove the coin cup from the cash cabinet door
d. Lift the LED strip A in order to access the screws B securing the coin cup to the door.
e. Remove the two coin cup mounting screws B .
f. Slide the coin cup to the rear to remove.

Installing the coin cup

Complete the following procedure to install the coin cup.
1. Unlock and open the cash cabinet door.
2. Secure the coin cup to the cash cabinet door using the mounting screws B Figure 55.

Chapter 7. Component removal and installation procedures - cash cabinet 97

 3. Replace the LED strip A around the opening on the front of the door (see Figure 55). Be
careful not to cover the slot openings for the LED lens.
4. Align the cash door light lens with the slots around the opening on the door and press the
lens back into place.
5. On the inside of the cash cabinet door, replace the six metal clips securing the lens to the
door.

Banknote recycler
Banknote Recycler (BNR)
A Banknote recycler (BNR) is filled with banknotes and dispenses banknotes as required
for change; it recycles bills that are inserted as payment for use as change. The BNR also
scans the banknote to determine if it can be reused. If the banknote is determined not to
be reusable it is placed in a separate drawer for special handling by the user. There is no
need for a separate bill acceptor.
In this section you will find detailed information on how to remove and replace the BNR parts
shown in the following figure and any serviceable parts not shown, such as the spine and
interlock.

A
B

H
E

Figure 56. Banknote recycler (BNR) parts

Table 14. Banknote recycler parts

Identif
ier Part Name
A USB cable
B Power cable
C Bill acceptor module/Bezel

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 Identif
ier Part Name
D Cash Box Module
E Loader Module
F Recycler Module
G Recycler Module
H BNR Frame

Removing and installing the banknote recycler

This section provides the information necessary to remove and install the banknote recycler in
thecash cabinet.
Fully loaded, the banknote recycler weighs ≥ 18 kg (39.7 lb) which is a two-person lift. However,
with the cash box and other cassettes removed, the banknote recycler weighs ≤ 18 kg (39.7 lb).

Removing the Banknote recycler

Before starting this procedure, ensure that you have an assistant to lift the banknote recycler
(BNR). The fully assembled and configured banknote recycler weighs ≥ 18 kg (39.7 lb), requiring
two or more people to safely lift the assembly.
Complete the following procedure to remove the banknote recycler from the cash cabinet.
1. Remove the main module (see “Main module removal” on page 122).
Note: Removing the main module reduces the total weight of the BNR.
2. Disconnect the green ground wire from the platform behind the BNR (see Figure 82).
3. Remove the cassettes from the BNR. See “Working with the banknote recycler cassettes” on
page 104.
4. Slide the BNR back into the cash cabinet.
5. Remove the four screws A securing the BNR to the platform. See Figure 57.

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 A
Figure 57. Remove BNR mounting screws
6. Slide the entire assembly up and out of the cash cabinet.
Caution: This assembly weighs more then 18 kg (39.7 lb) and is a two person lift. See
“Lifting safety statement” on page 15.

Installing the banknote recycler

Before starting this procedure, ensure that you have an assistant to lift the banknote recycler
(BNR). The fully assembled and configured banknote recycler weighs ≥ 18 kg (39.7 lb), requiring
two or more people to safely lift the assembly.
Complete the following procedure to install the BNR in the cash cabinet.
1. Place the BNR on the platform.
a. Stand on either side of the BNR and lift the entire assembly.
b. Align the four holes in the bottom of the BNR with the holes on the platform.
c. Replace the four screws A securing the BNR to the platform. See Figure 57.
2. Follow steps 1-8 for installing the main module. (see “Main module installation” on page
125).
3. Replace the BNR casettes (see “Working with the banknote recycler cassettes” on page 104).
4. Connect the ground wire to the BNR platform (see Figure 82).

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 5. Close and lock the cash cabinet door.
6. Close and lock the scanner scale cabinet.
7. Turn the lane on and run cash diagnostics (see “Power on procedure” on page 37 and
Running cash diagnostics)

Spine removal and installation

Removing the spine
Complete the following procedure to remove the spine from the banknote recycler:

Before you begin, ensure the:

• Lane is shut down and turned off (see “Lane shutdown procedures” on page 37).
• Banknote recycler is removed from the cash cabinet (see “Removing the Banknote recycler”
on page 99).
• Cash box, loader, and recycler cassettes are removed from the banknote recycler (see
“Working with the banknote recycler cassettes” on page 104).
• Bill acceptor module is removed from the banknote recycler (see “Main module removal and
installation” on page 120).
You will need a 7 mm nut driver or socket to complete this procedure.
1. Position the banknote recycler on a flat work surface.

C
D

Figure 58. Open spine door and remove upper nuts and springs

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 2. Open the spine door D (see Figure 58) and remove the two nuts B from the upper part of
the spine. Place the nuts in a safe place for future use. The springs C should remain in the
spine. If they do come out, place them with the nuts in a safe place for future use.
3. Close the spine door and locate the opening in the center of the spine door along the bottom
edge.

Figure 59. Remove the nut from the bottom of the spine
4. Remove the nut C (see Figure 59) from the bottom of the recycler. Place the nut in a safe
place for future use. The spring should remain in the spine. If it does fall out, place it with
the nut for future use.

Installing the spine

Complete the following procedure to install the spine on the banknote recycler:

You will need a 7 mm nut driver or socket to complete this procedure.

1. Position the banknote recycler on a flat work surface.
2. Open the spine door and align the mounting holes in the spine with the threaded studs on
back of the recycler.
3. Set the spine in place on to the recycler.
4. While holding the spine door D open install the two springs C and nuts B (see Figure
58) on the two upper threaded studs.
5. Close the spine door and install the spring B and nut C (see Figure 59) on the bottom
mounting stud.
6. Install the main module on the banknote recycler (see “Main module removal and
installation” on page 120).
7. Install the cash box, loader, and recycler cassettes in the banknote recycler (see “Working
with the banknote recycler cassettes” on page 104).

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 8. Install the banknote recycler in the cash cabinet (see “Installing the banknote recycler” on
page 100).
9. Close and lock the cash cabinet door.
10. Turn on the lane and run cash diagnostics (see “Power on procedure” on page 37 and
Running cash diagnostics).

Spine door removal and installation

This section provides information necessary to remove and install the spine of the spine door.

Removing the spine door

Complete the following procedure to remove the spine door from the spine.

1. Remove the spine (see “Removing the spine” on page 101 for removal instructions).
2. Place the spine upright on a flat work surface and open the door.
3. Open the door and position the spine so the retention strap is closest to you.
4. Rotate the top of the spine toward the door, until the door is laying flat on the work surface.
5. Remove the two e-clips on the retention straps support rod. Place the e-clips in a safe place
for future use.
6. Remove the bank note diverter next to the support rod. Open the diverter and pull it out of
the spine.
7. Push the support rod into the spine; then, remove the rod from the inside of the spine.
8. Retrieve the two washers that fell off the rod as you pushed it into the spine. Place the
washers in a safe place for future use.
9. Close the spine and position it so the bottom of the spine is closest to you.
10. Locate and remove the two e-clips from each end of the spine door retention rod.
11. From the left side, push the retention rod completely out the right side of the spine. Do not
push the rod toward the circuit board.
12. Locate and remove the plastic spacers on either side of the spine door.
13. While support the door, rotate the spine into an upright position and remove the door.

Installing the spine door

Complete the following procedure to install the spine door on the spine.

The bank note diverter, spacers, e-clips, washers, spine door retention strap support rod, spine
door retention rod and nuts should be retrieved for use in installing the spine door.
1. Lay the spine on a flat work surface with the back facing up. If necessary move the spine
door retention strap out of the way.
2. Lay the new door onto the spine and push it down into place. You may have to push up on
the doors yellow release for it to click into position.
3. Turn the spine over so the door is on the work surface.

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 4. Reposition the spine so the bottom of the spine and door are closest to you.
5. Install the two spacers into the gaps at each side of the spine and spine door.
6. Align the holes in the spacers with the holes in the spine and spine door.
7. From the right side, insert the spine door retention rod until the grooves for the e-clips are
visible inside the door opening.
8. Install the e-clips on each side.
9. Stand the spine up, and open the door.
10. Reposition the spine so the door is facing away from you and the main body of the spine is
resting against you.
11. Attach the spine door retention strap.
a. Insert the support straps retention pin partially through the hole in the spine door.
b. Place one of the washers onto the rod; then, insert the rod through the rentention strap
far enough so the strap will support the door temporarily.
c. Place another washer onto the end of the rod as it exits the side of the strap.
d. Push the retention strap rod through the hole in the mounting bracket on the door.
e. Install one e-clip nearest the spine body first, then install a second e-clip next to the
interior washer of the retention strap.
12. Place the bank note diverter under the transport belts and press it into place. It will click
into place.
13. Close the door and install the spine on the bank note recycler (see “Installing the spine” on
page 102).

Working with the banknote recycler cassettes

This section provides the information necessary to work with the various cassettes in the
banknote recycler.

Note:
• The three cassettes used in the banknote recycler are the cash box, loader, and recycler.
• It is not necessary to shut down the lane or remove power from the banknote recycler to
remove or replace any of the cassettes.
• To remove or install a cassette, the interlock system must be disengaged. Therefore these
procedures assume that a key is in the interlock systems lock.
You will also find information on removing and installing some of the component parts in the
loader.

Cash box removal

Complete the following procedure to remove the cash box from the banknote recycler:

To complete this procedure, you need a key for the interlock system.
Note: If the cash box is opened for any reason, it must be replaced with a new cash box which
has been armed and ready for use.
1. Unlock and open the doors of the cash cabinet.

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 Figure 60. Remove the cash box from the banknote recycler
2. Insert a key into the interlock systems lock 1 (see Figure 60) and rotate the key clockwise.
3. Pull the interlock lever 2 forward to release the interlock.
4. Grasp the handle of the cash box and pull it out 3 of the banknote recycler.
The cash box is removed because it is full, scheduled maintenance must be performed, or in
order to remove another cassette or component from the banknote recycler. To open the cash
box, insert a key into the lock and rotate it counterclockwise. The bottom of the box will open
slightly; then, grasp the two halves of the box at the bottom and pull them apart.

Cash box installation

To complete this procedure, you need an armed cash box and a key for the interlock system.
A cash box is usually removed because it is full, for customer procedures, or for certain services.
No matter the reason, if the cash box has been unlocked a new armed cash box must be installed
in its place.
Note: Removing a cash box without unlocking it does not disarm the box. A cash box may be
removed and reinstalled as long as it has not been unlocked.

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 Figure 61. Install the cash box into the chassis

Complete the following procedure to install a cash box into the banknote recycler.
1. If necessary, arm the cash box:
• Cash box is unlocked:
1. Grasp the cash box on both sides and push them together.
2. Rotate the key clockwise to lock the box.
3. Check the indicator on the front of the cash box to be sure it is green indicating it is
armed.
• Cash box is locked but indicator shows it is unarmed (gray):
1. Insert a key into the lock and rotate it counterclockwise.
2. Grasp the cash box on both sides and open it slightly, then push the two sides
together.
3. Rotate the key clockwise and check the indicator on the front of the cash box to be
sure it is green indicating it is armed.
2. Grasp the yellow handle on the front of the cash box and support the bottom with your
opposite hand.
3. Slide the box 1 (see Figure 61) into the opening until it stops.
4. Push in on the front of the cash box and rotate the interlock release latch 2 toward the
banknote recycler; then, turn the key 3 counterclockwise.
5. Remove the key from the interlock system lock and put the lane back in service.
6. Close and lock the cash cabinet door.

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Loader removal
Complete the following procedure to remove the loader from the banknote recycler:

A key for the interlock system is necessary to complete this procedure.

Figure 62. Remove the loader from the banknote recycler.

1. Unlock and open the cash cabinet door.

2. Insert a key into the interlock system lock and rotate the key clockwise 1 (see Figure 62).
3. Pull the interlock lever 2 forward to release the interlock.
4. Grasp the loader and pull it out 3 of the banknote recycler.
To open the loader, press down on the top of the loader; then, insert a key into the lock and
rotate it clockwise.
To close the loader, closethe top and press down on it while turning the key counterclockwise. A
clack will be heard signalling the loader is closed correctly.

Loader installation
Complete the following procedure to install a loader cassette into the banknote recycler:

To complete this procedure, you need a locked loader and a key for the interlock system.
1. Insert the loader into the banknote recycler.

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 Note: The cash box might have popped out slightly when the interlock system was
disengaged during the removal procedure. Be sure to press in on the front of the cash box to
ensure it is fully seated in the banknote recycler.
2. Rotate the release lever interlock up toward the banknote recycler; then, rotate the key in the
interlock lock counterclockwise until it stops.
3. Close and lock the cash cabinet door.

Recycler removal
Complete the following procedure to remove one or both of the recyclers from the banknote
recycler:

To complete this procedure, you need a key for the interlock system and to release one or both
the recyclers from the banknote recycler.
1. Remove the loader cassette (see “Loader removal” on page 107).
2. Remove the top recycler cassette A:
a. Locate the loader cassette locking pin inside the banknote recycler, and rotate it up out
of the way.
b. Insert a key in the lock located just below the locking pin.
c. Push down on the key and rotate it clockwise 90 degrees; then, remove the key from the
lock.
d. Grasp the front of the recycler cassette and pull it out of the banknote recycler.
3. If necessary, remove recycler cassette B:
a. Locate the lock in the right rear corner of cassette A's opening.
b. Insert a key in the lock.
c. Push down on the key and rotate it clockwise 90 degrees; then remove the key from the
lock.
d. Grasp the front of the recycler cassette and pull it out of the banknote recycler.

Recycler installation
Complete the following procedure to install one or both of the recyclers in the banknote recycler:

This procedure can be used to install one or both of the recycler cassettes.

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Figure 63. Install the loader cassette.

1. Insert the recycler cassette into the opening 1 (see Figure 63).
2. Locate the lock in the right rear corner of the cassette opening.
3. Insert a key in the lock; then, push down on the key 2 and rotate it counterclockwise 90
degrees.
4. Remove the key from the lock.
Note: To install recycler cassette A, the procedure is the same except that you must rotate
the loader locking pin 3 (see Figure 63) down after removing the key from the lock.
5. Install the loader cassette (see “Loader installation” on page 107).

Removing the detection plate

Complete the following procedure to remove the detection plate.

1. Remove the loader cassette from the banknote recycler.

2. Insert a key into the lock on the cassette and open the top cover.

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 A

Figure 64. Remove the e-clip and detection plate

3. Remove the e-clip A (see Figure 64) that secures the detection plate and set it aside for
future use.

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 A

Figure 65. Lift the detect plate up and out of the loader cassette
4. Lift the detection plate A (see Figure 65) up and out of the loader cassette. The spring
under the detection plate should remain in place.

Installing the detection plate in the loader cassette

Complete the following procedure to install the detection plate in the loader cassette.

1. Position the detection plate with the mounting hole away from you and the recessed area
facing down.

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 A

B
Figure 66. Install detection plate on mounting post
2. Align the hole in the detection plate A (see Figure 66) with the mounting post in the loader
cassette.
3. Lower the plate onto the pivot post. Do not push the plate down, it will come to rest on the
spring B .

Figure 67. Rotate the detection plate until it stops.

4. Push the front edge of the plate to the left until it stops; then, press down on the plate.
5. While holding the plate in place, install the e-clip.

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Removing and disassembling the upper front and rear roller in the
loader cassette
Complete the following procedure to remove and disassemble the two upper rollers in the
loader cassette.
Both rollers must be replaced at the same time to prevent damage to the loader and ensure the
proper operation of the loader.
1. Unlock and open the loader cassette.
A

Figure 68. Remove the four screws and retention bracket from cassette

Chapter 7. Component removal and installation procedures - cash cabinet 113

 2. Use a driver with a T8 bit to remove the four mounting screws B (seeFigure 68) securing
the roller retention bracket A .
3. Lift the front roller up and out of the cassette. Set it aside for future use.
4. Disassemble the front roller.
a. Set the roller on a flat work surface.

B
Figure 69. Remove the drive gear and e-clip from the roller
b. Remove the e-clip B (see Figure 69) and drive gear A from the roller.

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 B A
Figure 70. Remove e-clip and bearing from the roller
c. Remove the second e-clip B (seeFigure 70 ) and the bearing A that were located
behind the drive gear.
d. Reposition the roller to get a clear view of the opposite end of the roller.

B A
Figure 71. Remove the e-clip and bearing from the non-drive side of the roller

Chapter 7. Component removal and installation procedures - cash cabinet 115

 e. Remove the e-clip B (see 5 on page 116) and bearing A from the roller.
f. Discard the roller and save the e-clips, bearings, and drive gear for future use.
5. Remove and disassemble the rear roller.
a. Use a driver with a T8 bit to remove the four screws from the rear rollers retention
brackets.
b. Lift the roller up and out of the cassette.
c. Set the roller on a flat work surface.

B A
Figure 72. Remove drive gear from the roller
d. Remove the e-clip B (seeFigure 72) and drive gear A from the roller.

B
Figure 73. Remove the two bearings and spacer from roller
e. Remove the two bearings A (see Figure 73), and the spacer B that was located behind
the drive gear.

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 f. Reposition the roller to get a clear view of the opposite end of the roller.

B A
Figure 74. Remove the e-clip and two bearings from roller
g. Remove the e-clip B (see Figure 74) and the two bearing A from the roller.
h. Discard the roller and save the e-clips, bearings, and drive gear for future use.
6. Lift the max level detection plate up and out of the loader cassette.

Installing the lower roller in the loader cassette

Complete the following procedure to install the lower roller in the loader cassette.

To install the lower roller it is not necessary to remove the internal body from the cassette.
1. Retrieve the new lower roller.

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 A

Figure 75. Drive lugs on roller

2. Position the roller with the two drive lugs A (see Figure 75) facing to the left.
3. Grasp the new roller and position it in front of the opening in the loader internal body.
4. Place the roller into the opening and raise the pressure plate to hold the roller in place.
5. Reposition the cassette so the large opening on the side of the cassette is facing you.
6. Retrieve the drive shaft. Grasping it by the end with the bearing installed, position it in front
of the opening in the internal body.

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 A

Figure 76. Pull the drive shaft out of the loader cassette
7. Insert the drive shaft A (see Figure 76) through the opening and work it through the roller
until it stops with the bearing seated in the internal body.

Figure 77. Rotate the retention bracket clockwise until it stops

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 8. Rotate the top edge of the bearing retention bracket A (see Figure 77) counter clockwise
until it stops. While holding the bracket in place tighten the screw to secure it in place.
9. Retrieve the yellow spacer and position it so the larger flared edge is facing you.

C
Figure 78. Align key way in spacer with the keyed drive shaft (drive shaft and spacer shown out of
loader cassette for clarity)
10. Align the keyed opening in spacer C (see Figure 78) with the drive shaft A and push the
spacer B onto the drive shaft.
11. Install the e-clip to secure the spacer and drive shaft in place.
12. Push down on the pressure plate, close the max level plate; then, close and lock the loader
cassette.

Main module removal and installation

This section provides information on how to remove and install the main module and FRUs.

To remove or install the main module usually includes the removal and installation of the cash
box. However, if a jam occurs between the main module and cash box you cannot remove the
cash box. If you are attempting to remove the main module because of a jam, see “Main module
removal to clear a jam” on page 121 and return the removal procedure once you have cleared
the jam.

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Main module removal to clear a jam
Complete the following procedure to remove the main module from the banknote recycler if a
jam has occurred between main module and cash box:

This procedure is specific to the removal of the main module if a jam has occurred in which the
piston of the main module is jammed in the cash box. If you are not removing the main module
due to this type of jam. See “Main module removal” on page 122 for instructions on how to
remove the main module.
Note:
• This procedure must be performed only by a trained service technician.
• To complete this procedure you need a key for the interlock system and cash box.
1. Close and power off the lane (see “Lane shutdown procedures” on page 37).
2. Unlock and open the doors of the cash cabinet.
3. Insert a key into the cash box and unlock it. Do not attempt to remove the cash box.
4. Insert another key into the interlock system lock, rotate the key clockwise, and pull the
interlock lever forward to release the interlock.

Figure 79. Yellow BNR release lever

5. Locate the yellow release lever A at the bottom of the BNR. Pull the lever up and slide the
BNR forward until it stops (see Figure 79).

Figure 80. BNR release pin

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 If your model has a silver release pin A located beneath the BNR, slide the pin to the right
and then slide the BNR forward until it stops (see Figure 80).
6. Unlock and open the scanner/scale cabinet.

Figure 81. Loosen stop bolt on BNR platform

7. Locate bolt A in the platform, behind the BNR. Loosen this bolt (about 5 or 6 turns) and
slide the platform out far enough to access the main module. See Figure 81.
8. Disconnect the power and USB cables from the back of the recycler.
9. Open the spine door and disconnect the cable connecting the spine and main module.
10. Locate the green shock blocker handle on the front of the recycler and pull it until it stops.
The shock blocker can be difficult to fully extend.
11. Locate the release lever on the back of the recycler next to the cable disconnected in step 8
on page 122.
12. Place a hand on the bezel of the main module; then, rotate the release lever up while
pushing the main module backward. If the main module does not move, push the shock
blocker back in and pull it out again.
13. Grasp the bezel and rear of the main module and lift if off the banknote recycler.

Main module removal

Complete the following procedure to remove the main module from the banknote recycler:

This procedure is specific to the standard removal of the main module. If you are removing the
main module due to a jam between the main module and cash box; then, see “Main module
removal to clear a jam” on page 121 for instructions.
Note:

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• This procedure must be performed only by a trained service technician.
• To complete this procedure you need a key for the interlock system and cash box.
1. Close and power off the lane (see “Lane shutdown procedures” on page 37).
2. Unlock and open the doors of the cash cabinet.
3. Insert a key into the interlock systems lock and rotate the key clockwise.
4. Pull the interlock lever forward to release the interlock.
5. Grasp the handle of the cash box and pull it out of the banknote recycler.
6. Unlock and slide open the scanner/scale cabinet.
7. Disconnect the power and USB cables from the back of the BNR.

Figure 82. Loosen stop bolt on BNR platform

8. Locate bolt A in the platform, behind the BNR. Loosen this bolt (about 5 or 6 turns).

Figure 83. BNR release pin/lever

9. Locate the yellow release lever A at the bottom of the BNR. Pull the lever up and slide the
BNR forward until it stops.

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 A

Figure 84. BNR release pin

If your model has a silver release pin A located beneath the BNR, slide the pin to the right
and then slide the BNR forward until it stops.

Figure 85. Disconnect the cables connecting the spine to the main module
10. Open the spine door B and disconnect the cable A (see Figure 85) connecting the spine
and main module.

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 Figure 86. Pull the shock blocker handle out until it stops
11. Locate the green shock blocker handle (see Figure 86) on the front of the recycler and pull it
until it stops. The shock blocker can be difficult to fully extend.
12. Locate the release lever C (see Figure 85) on the back of the recycler next to the cable
disconnected in step 10 on page 124.
13. Place a hand on the bezel of the main module; then, rotate the release lever up while
pushing the main module backward. If the main module does not move, push the shock
blocker back in and pull it out again.
14. Grasp the bezel and rear of the main module and lift if off the banknote recycler.

Main module installation

Complete the following procedure to install the main module:

Note:
• This procedure must be performed only by a trained service technician.
• To complete this procedure, you need a key for the interlock system and cash box.
• When installing the main module, ensure that the sheet metal of the main module is on the
outside of the recycler chassis.
1. Place the main module onto the banknote recycler and slide it forward until the alignment
pins go into the keyholes under the main module. Do not force the main module into
position. If it does not fall into position, remove the main module and ensure that the sheet

Chapter 7. Component removal and installation procedures - cash cabinet 125

 metal of the main module is overlapping the banknote recycler's sheet metal as you slide it
into position.
2. Push the main module forward until it stops.
3. Locate the shock blocker on the front of the banknote recycler and push it in.
4. If the spine door has closed, open it and rotate the release lever toward the banknote
recycler; then, connect the cable that connects the spine and the main module.
5. Close the spine door.
6. Connect the power and USB cables on the back of the recycler.
7. Push the banknote recycler back into the cash cabinet and tighten the stopping bolt on the
platform at the rear of the BNR (see Figure 82).
8. Insert the cash box into the banknote recycler and engage the interlock system.
9. Close and lock the cash cabinet.
10. Close and lock the scanner/scale cabinet.
11. Turn the lane on and run cash diagnostics (see “Power on procedure” on page 37 and
Running cash diagnostics).

Bezel removal and installation

This section provides the information necessary to remove and replace the bezel of the banknote
recycler.

The bezel can be replaced without turning off the lane.

Bezel removal
Complete the following procedure to remove the banknote recycler bezel.
The main module in this procedure is uppermost module on top of the banknote recycler.
1. Close and power off the lane (see “Lane shutdown procedures” on page 37).
2. Unlock and open the doors of the cash cabinet.
3. Remove the main module from the banknote recycler. See “Main module removal” on page
122.

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 A

Figure 87. Remove the left-side cover from the main module
4. Remove the left and right-side covers from the main module:
a. Use a T10 bit to remove the four mounting screws A from the side cover of the main
module.
b. Pull the side cover off the main module and set it aside.
Note: It might be difficult to remove the left-side cover. The cover is also held in place
by an adhesive foam block that makes it hard to remove the cover.
c. Repeat steps 4a and 3b for the remaining cover.
5. Remove the bezel from the main module:

Figure 88. Remove the screws securing the bezel to the main module

a. Use a T20 bit to remove the four mounting screws. There are two mounting screws on
each side of the bezel.

Chapter 7. Component removal and installation procedures - cash cabinet 127

 b. Lift the bezel up and off the main module of the bank note recycler.

Bezel installation
Complete the following procedure to install the bill note recycler bezel:

The main module mentioned in this procedure is upper most module on top of the banknote
recycler.
1. Place the bezel onto the front of the banknote recycler and align the mounting holes with the
mounting brackets on the main module.
2. Use the four mounting screws, secure the bezel using a T20 bit.
3. Install the side covers on the main module.
a. Place the side cover on the main module and align the holes in the cover with the
threaded mounting holes inside the main module.
b. Use a T10 bit to install the four screws from the side panel of the main module.
c. Repeat steps 3a and 2b for the remaining side cover.
4. Install the main module on the banknote recycler.
5. Push the banknote recycler back into the cash cabinet. Close and lock the cash cabinet door.
6. Power on the lane and run cash diagnostics..

Removing and installing the up sensors in the main module

Remove the up sensor from the main module
Complete the following procedure to remove the up sensor from the main module.

1. Remove the main module from the banknote recycler (see “Main module removal” on page
122).

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 Figure 89. Press on the release latches to open the rear door of the main module
2. Press on the two release latches on top to open the back of the main module (see Figure 89).
3. Position the main module on a flat work surface with the rear of the module facing you.
A

Figure 90. Remove the screw securing the rear door panel
4. Remove the screw A (see Figure 90) located at the bottom of the rear door panel.
5. Rotate the rear of the main module up, so the bezel is resting on the work surface.

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 A

B
Figure 91. Use the slot at the bottom of the door panel to pry the cover off
6. Locate the small slot B (see Figure 91) at the bottom edge of the rear panel.
7. Insert a flat tipped screwdriver A into the slot and pry the rear panel lose. Then lift the
cover up and off the rear door of the main module.
8. Set the module on the work surface and rotate it clockwise until you have a clear view of the
ribbon cable and the up sensor.

Figure 92. Push the up sensor rentention pin through the rear door of the main module
9. Push the up sensors retention pin A (see Figure 92) through the rear door of the module.

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 A

Figure 93. Grasp the pin on the opposite side and pull it completely out of the rear door
10. Grasp the head of the pin A (see Figure 93) on the opposite side of the door and pull it
completely out of the rear door. Set the pin aside for future use.
A

Figure 94. Disconnect the sensors ribbon cable

11. Disconnect the up sensors ribbon cable A (see Figure 94).

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 A

Figure 95. Pull the sensor out of the rear door

12. Grasp the edges of the sensor A (see Figure 95) and pull it out of the rear door.

Install the up sensor in the main module

Complete the following procedure to install the up sensor in the main module.

1. Remove the up sensor from the static protective package.

2. Align the top and bottom edges of the sensor with the guide slots on the rear door.
3. Slide the sensor in until it stops. Insert your finger through the opening on the door to help
guide the far end of the sensor into place.
4. Reposition the module so the rear door is facing you; then, install the retention pin in the
rear door.
5. Connect the ribbon cable to the sensor.
6. Install the cover on the rear door.
a. With the door open, place the top of the cover on to the door and align the square holes
with the two release latches.
b. Work the two latches back and forth until the cover seats in place on the rear door.
c. Install the screw in the hole located at the bottom center of the panel.
7. Install the main module (see “Main module installation” on page 125).

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Removing and installing the down sensor in the main module
Removing the down sensor from the main module
Complete the following procedure to remove the down sensor from the main module.

1. Remove the main module from the banknote recycler (see “Main module removal” on page
122).
2. Looking at the bezel position the main module on a flat work surface with the left-side cover
facing you.

Figure 96. Remove the left-side cover from the main module
3. Remove the four screws securing the cover to the main module and remove the cover.
4. Press on the two release latches on top to open the back of the main module.

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 A

Figure 97. Disconnect the ribbon cable from the connector

5. Disconnect the ribbon cable A (see Figure 97) located at the bottom edge of the circuit
board.

Figure 98. Disconnect the down sensor ribbon cable

6. Disconnect the down sensor ribbon cable A (see Figure 98) from its connector.

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 A

Figure 99. Use a screwdriver to pry up the rentention pin

7. Use a flat tipped screwdriver to pry up the rentention pin A (see Figure 99).

Figure 100. Pull the retention pin out of the main module
8. Grasp the retention pin A (see Figure 100) and pull it out of the main module. Set the pin
aside for future use.

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 B

Figure 101. Insert screwdriver into opening just to the right of the drive gear
9. Insert the flat tipped screwdriver B (seeFigure 101 ) into the opening just to the right of the
white drive gear A .

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 A

Figure 102. Insert the screwdriver into the slot and push the sensor to the right
10. Insert the tip of the screwdriver into the slot on the left edge of the sensors card A (see
Figure 102) and use the tip of the screwdriver to push the sensor to the right.
11. Grasp the right edge of the sensor and pull it out of the main module.
12. Disconnect the ribbon cable from the sensor and set it aside for future use.

Installing the down sensor in the main module

Complete the following procedure to install the down sensor in the main module.

1. Remove the down sensor from the static protective package.

2. Retrieve the ribbon cable and connect it to the connector on the sensor.
3. While looking at the light emitting diodes (LEDs), position the sensor card so the ribbon
cable is on the right. See Figure 102.
4. Align the top and bottom edges of the sensor with the guide slots.
5. Slide the sensor in until it stops. It may take several attempts to get the sensor through the
guides on the far side.

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 A
Figure 103. Install the rentention pin
6. Install the retention pin A (see Figure 103). Ensure the pin is pushed all the way in.

Figure 104. Connect down sensor ribbon cable to connector

7. Connect the down sensors ribbon cable A (see Figure 104) to the to the connector on the
circuit board.

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 A

Figure 105. Connect remaining cable to connector

8. Connect the remaining ribbon cable A (see Figure 105) to the connector on the circuit
board.
9. Install the left-side cover using four screws to secure it in place.
10. Close the rear door of the main module.
11. Install the main module (see “Main module installation” on page 125).

Interlock system removal and installation

This section provides the information necessary to remove and replace the various parts of the
interlock system.

Interlock description
The interlock is used to secure the main, cash box, loader, and recycler cassettes in the banknote
recycler. The interlock system consists of the systems locking mechanism, interlock bar, and
interlock bar mounting bracket.

Locking mechanism
The locking mechanism is located just to the left of the cash box. With the cash box
removed you can see the locking mechanism as a long rectangular device that spans the
interior from front to back of the banknote recycler.

Interlock bar
The interlock bar is located on the interior left wall , toward the rear of the banknote
recycler. It is held in place by both the interlock system and an interlock bar mounting
bracket.

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 Interlock bar mounting bracket
The interlock bar mounting bracket is located inside the bank note recycler and is
mounted in the cash box opening on the left-side wall.

Removing the interlock system

Complete the following procedure to remove the interlock system from the banknote recycler.

Before you begin, ensure the:

• Lane is shut down and turned off (see “Lane shutdown procedures” on page 37).
• Banknote recycler is removed from the cash cabinet (see Removing the Banknote recycler).
• Cash box, loader, and recycler cassettes are removed from the banknote recycler (see
“Working with the banknote recycler cassettes” on page 104).
• Main module is removed from the banknote recycler (see “Main module removal and
installation” on page 120).
• Spine is removed from the banknote recycler (see “Removing the spine” on page 101).
You will need a screwdriver with a T10 Torx bit to complete this procedure.
1. Position the banknote recycler upright on a flat work surface.
Tip: The following figure shows the removal of three Torx head screws. Which is correct for
an old style interlock , however if you are removing a new style interlock there are only two
screws. The old style interlock can be identified by the long interlock lever C (see Figure
106), while the new style has a much shorter interlock lever.

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 A

Figure 106. Use screwdriver with a T10 bit to remove mounting screws from interlock
2. Use screwdriver with a T10 bit to remove mounting screws A (see Figure 106) from the
interlock B .

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 A

Figure 107. Press down on the pin

3. Push down on the pin A (see Figure 107) to release the locking bar A (see Figure 108). The
locking bar will fall to the bottom of the banknote recycler.

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 A

Figure 108. Locking bar falls to the bottom of the banknote recycler
4. Push the interlock to the back of the banknote recycler; then rotate it down and out of the
banknote recycler.

Installing the interlock system

Complete the following procedure to install the interlock system in the banknote recycler:

If you removed an old style interlock from the banknote recycler, you removed three mounting
screws. Currently the new style interlock that you are installing will only use two mounting
screws, one in front behind the lever and one at the rear. You may either discard or keep the
extra mounting screw for future use.
1. Align the interlock lever C (see Figure 106) with the hole in the top of banknote recycler;
then push the lever through the hole and rotate the interlock into place.
2. Pull the interlock forward until it stops.
3. Push the locking bar up into the slot in the bottom of the interlock until the pin A (see
Figure 107) pops up.
4. Use screwdriver with a T10 bit to install the mounting screws A (see Figure 106) in the
mounting holes.
5. Install the spine in the banknote recycler (see “Installing the spine” on page 102).

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 6. Install the main module on the banknote recycler (see “Main module removal and
installation” on page 120).
7. Install the cash box, loader, and recycler cassettes in the banknote recycler (see “Working
with the banknote recycler cassettes” on page 104).
8. Install the banknote recycler in the cash cabinet (see Banknote recycler installation).
9. Close and lock the cash cabinet door.
10. Turn on the lane and run cash diagnostics (see “Power on procedure” on page 37 and
Running cash diagnostics).

Removing and installing the BNR platform side rails

This section provides the information to remove and install the side rails which support the
platform for the banknote recycler.

Removing the platform mounting rails

Complete the following procedure to remove the platform mounting rails.

1. Remove the banknote recycler (see “Removing the Banknote recycler” on page 99) and the
platform from the cash cabinet.
2. Remove the mounting screws from the mounting rail.
3. Remove the rail from the cash cabinet.
4. Repeat steps 2 and 3 for the remaining rail.

Installing the platform mounting rails

Complete the following procedure to install the platform mounting rails.

1. Position a mounting rail on the floor and align the holes in the rail with the mounting holes
on the cash cabinet floor.
2. Use mounting screws to secure the rail to the floor.
3. Repeat steps 1 and 2 for the remaining rail.
4. Install the banknote recycler (see “Installing the banknote recycler” on page 100) and the
platform.

Bulk coin recycler

Bulk coin recycler (BCR)
A bulk coin recycler accepts coins for payment; then, recycles those coins for use as
change, reducing the need to refill the device to dispense change.

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 In this section, you will find detailed information on how to remove and replace the bulk coin
recycler parts shown in the following figure and any serviceable parts not shown such as the
battery or singulator coin belt.

A B

Figure 109. Bulk coin recycler

Table 15. Bulk coin recycler parts

Identifier Part name
A Coin input/output chute
B Coin acceptor
C Coin hoppers
D Hopper tray door

Removing and installing the bulk coin recycler

Removing the bulk coin recycler
Complete the following procedure to remove the bulk coin recycler.
1. Close and power off the lane (see “Lane shutdown procedures” on page 37).
2. Unlock and open the cash cabinet door.

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 A

Figure 110. Bulk coin recycler ground connection

3. Remove screw A (which provides the ground connection) from the bottom left of the bulk
coin recycler.

Figure 111. Remove second BCR screw

4. Unlock and open the hopper tray door. Remove screw A from the bottom right corner.
5. Grab the bulk coin recycler by the unit's handle and pull it completely away from the cash
cabinet.

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 Installing the bulk coin recycler

Complete the following procedure to install the bulk coin recycler.

1. Holding the front and rear handles, lift the rear of the bulk coin recycler slightly and slide
the entire unit slowly into the right side of the cash cabinet. Slide the bulk coin recyler back
until the unit's ground connection location A lines up with the hole in the cash cabinet
floor. See Figure 110.
2. Replace the screw providing the ground connection.
3. Unlock and open the BCR's hopper tray door. See Figure 109.
4. Replace the screw in the bottom right corner. See Figure 111.
5. Close and lock the hopper tray door.
6. Close and lock the cash cabinet door.
7. Power on the lane.
8. Run cash diagnostics to test the operation of the bulk coin recycler. Refer to Running cash
diagnostics.

Removing and installing the cashbox

Removing the cashbox

Complete the following procedure to remove the cashbox.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Unlock and open the cash cabinet door.

Figure 112. Unlock and open hopper tray door

3. Unlock and open the hopper tray door. See Figure 112.

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 Figure 113. Remove cashbox
4. Pull the cashbox from the tray. See Figure 113.

Installing the cashbox

Complete the following procedure to install the cashbox.
A

Figure 114. Installing the cashbox

1. Place the cashbox into the hopper tray in the direction indicated by the arrow A in Figure
114.
2. Close and lock the hopper tray door.
3. Close and lock the cash cabinet door.

Removing and installing the main cover

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Removing the main cover
Complete the following procedure to remove the main cover of the bulk coin recycler.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Remove the bulk coin recycler from the cash cabinet. See “Removing the bulk coin recycler”
on page 145.
3. Disconnect the cable connections on the coin acceptor and manifold.
A

A
Figure 115. Removing the main cover
4. Loosen the six mounting screws A to release the main cover. See Figure 115.

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 A

Figure 116. Feed calble through hole in main cover

5. Remove the main cover, while carefully feeding the coin acceptor manifold cable A
through the hole B in the main cover. See Figure 116.

Installing the main cover

Complete the following procedure to install the main cover.
1. Feed the coin acceptor manifold cable through the hole in the main cover. See Figure 116.
2. Place the cover into its original position, aligning the screw holes on the cover with the studs
on the BCR.
3. Ensure that cables are routed through the notches in the main cover and that no cables are
trapped.
4. Tighten all six mounting screws on the main cover to secure it into place. See Figure 115.

Removing and installing the coin acceptor

Removing the coin acceptor

Complete the following procedure to remove the coin acceptor.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Unlock and open the cash cabinet door.
3. Remove the bulk coin recycler from the cabinet. See “Removing the bulk coin recycler” on
page 145.
4. Remove any cables connected to the coin acceptor.

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 A

Figure 117. Coin acceptor release latch

5. Push the red locking latch A to the right to release the coin acceptor.
6. While still holding the latch, lift and remove the coin acceptor.

Installing the coin acceptor

Complete the following procedure to install the coin acceptor.

A
Figure 118. Installing the coin acceptor

1. Insert the bottom of the coin acceptor into position, ensuring that the mounting studs on the
sides of the coin acceptor fit into the supporting slots A on the left and right of the
mounting area.

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 2. Push the top of the coin acceptor forward until it latches into position.

Removing and installing the coin acceptor latch

Removing the coin acceptor latch

Complete the following procedure to remove the coin acceptor latch.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Remove the bulk coin recycler. See “Removing the bulk coin recycler” on page 145.
3. Remove the coin acceptor. See “Removing the coin acceptor” on page 150.

Figure 119. Removing coin acceptor latch

4. Remove the screw A securing the coin acceptor latch in place.

Installing the coin acceptor latch

Complete the following procedure to install the coin acceptor latch.
1. Place the coin accceptor latch into its original position and secure it with the mounting
screw. See Figure 119.
2. Install the coin acceptor. See “Installing the coin acceptor” on page 151.
3. Install the bulk coin recycler. See “Installing the bulk coin recycler” on page 147.

Removing and replacing the coin acceptor chute assembly

Removing the coin acceptor chute assembly

Complete the following procedure to remove the coin acceptor chute assembly.

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1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Remove the main cover. See “Removing the main cover” on page 149.
A

Figure 120. Coin acceptor chute

3. Locate the coin acceptor chute assembly. See A in Figure 120.
A

Figure 121. Remove coin acceptor chute mounting screws

4. Remove the two mounting screws A shown in Figure 121.
5. Pull the chute backwards and disconnect the coin acceptor chute cable.

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 Installing the coin acceptor chute assembly
Complete the following procedure to install the coin acceptor chute assembly.
1. Reconnect cable to the coin acceptor chute.

Figure 122. Installing coin acceptor chute

2. Carefully insert the top of the chute halfway into the cut out on the metal frame as shown at
point A in Figure 122.

A
Figure 123. Align chute with mounting holes
3. Align the bottom of the chute with the holes on the mount A and slide the chute in
completely. See Figure 123.

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 4. Secure the coin acceptor chute in place with the two mounting screws. See Figure 121.
5. Replace the main cover. See “Installing the main cover” on page 150.
6. Install the bulk coin recycler. See “Installing the bulk coin recycler” on page 147.
7. Close and lock the cash cabinet door.

Removing and installing the door panel hatch

Removing the door panel hatch

Complete the following procedure to remove the door panel hatch.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Remove the bulk coin recycler. “Removing the bulk coin recycler” on page 145.
3. Remove the main cover. See “Removing the main cover” on page 149.
A

Figure 124. Door panel hatch screws

4. Remove all mounting screws on side 1 A and side 2 B of the door panel hatch.
5. Lift the door panel hatch.

Installing the door panel hatch

Complete the following procedure to replace the door panel hatch.

Chapter 7. Component removal and installation procedures - cash cabinet 155

 1. Replace the mounting screws on side 1 and side 2 of the door panel hatch. See Figure 124.
2. Install the bulk coin recycler into the cash cabinet.
3. Close and lock the cash cabinet door.

Removing and installing the input/output chute assembly

Removing the input/output chute assembly

Complete the following procedure to remove the input/output chute assembly.
1. Unlock and open the cash cabinet door.
2. Remove the bulk coin recycler from the cash cabinet. (see “Removing the bulk coin recycler”
on page 145).

Figure 125. Input/Output chute release button

3. Press release button A and lift the input/output chute from the BCR.
4. Disconnect the two connecting cables.

Installing the input/output chute assembly

Complete the following procedure to install the input/output chute assembly.
1. Reconnect the two connecting cables.

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 A

Figure 126. Replace input/output chute

2. Align the the five mounting pins on the chute with the slotted holes A on the BCR. See
Figure 126.
3. Push down until the latch engages.
4. Install the bulk coin recycler. See “Installing the bulk coin recycler” on page 147.
5. Close and lock the cash cabinet door.

Removing and installing the escalator coin belt

Removing the escalator coin belt

Complete the steps below to remove the escalator coin belt.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37
2. Unlock and open the cash cabinet door.
3. Remove the bulk coin recycler. See “Removing the bulk coin recycler” on page 145.
4. Remove the door panel hatch. See “Removing the door panel hatch” on page 155.
5. Disengage the belt.

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 Figure 127. Disengage the escalator coin belt

a. Select 2 links and move them in opposing directions to their release point, as shown by
the arrows in Figure 127.

Figure 128. Unclip escalator coin belt

b. Use a flat head screw driver to pry the tracks apart in the direction indicated in Figure
128.

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 A
Figure 129. Remove escalator coin belt
c. Once the track is unclipped, remove the belt by slowly pulling the tracks through slots
A on the guide rails, as shown in Figure 129.

Installing the escalator coin belt

Complete the following procedure to install the escalator coin belt.

Chapter 7. Component removal and installation procedures - cash cabinet 159

 A

Figure 130. Install the escalator coin belt

1. Feed the belt into the grooves on the guide rails with the arrows A on the tracks facing the
direction indicated by the arrow B on the metal plate.
Note: It may be helpful to hold the guide rails in position as you feed the belt back into the
BCR.
2. When most of the belt has been installed, some resistance maybe felt as the links meet the
escalator motor gear. If necessary, remove the escalator motor in order to finish installing
the belt.
3. Clip the ends of the belt together. Press firmly down on the track until it snaps into place
over the connecting track.
4. Replace the door panel hatch. See “Installing the door panel hatch” on page 155.
5. Install the bulk coin recycler into the cash cabinet. See “Installing the bulk coin recycler” on
page 147.
6. Close and lock the cash cabinet door.

Removing and installing the singulator coin belt

Removing the singulator coin belt

Complete the following procedure to remove the singulator coin belt.

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1. Close and power off the lane (see “Lane shutdown procedures” on page 37).
2. Unlock and open the doors of the cash cabinet.
3. Remove the bulk coin recycler from the cash cabinet. See “Removing the bulk coin recycler”
on page 145.
4. Remove the door panel hatch. See “Removing the door panel hatch” on page 155.
5. Disengage and remove 6 links from the escalator belt. See “Removing the escalator coin
belt” on page 157.
6. Remove the escalator guide rails.

Figure 131. Remove the escalator guide rails

a. Pull the guide rail upwards and out of keyhole slots A shown in Figure 131.

Figure 132. Separate guide rail from mouldings

b. Pull the remaining guide rail upwards to separate and remove it from the other
mouldings A . See Figure 132.
7. Disengage the singulator belt.

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 Figure 133. Disengage the singulator belt

a. Select two links on the belt and move them in the opposite direction of their release
points, as shown by the up and donw arrows in Figure 133.

Figure 134. Pry tracks apart

b. Use a flat head screw driver to pry the tracks apart at point A . See Figure 133
8. Once the track is unclipped, remove the belt by slowly pulling the tracks through slots on
the guide rails.

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 Installing the singulator coin belt
Complete the following procedure to install the singulator coin belt.
A B

Figure 135. Replacing singulator coin belt

1. Feed the singulator coin belt into the track groove entry point with the arrows on the track
A pointed in the direction of arrow B . See Figure 135.
Some resistance will be felt when the links meet the singulator motor gear. If necessary,
remove the singulator motor. See “Removing the singulator motor loom” on page 180.
2. Clip the ends of the singulator belt together. Press firmly down on the track until it snaps
into place over the connecting track.
3. Replace guide rails.
a. For the guide rail that fits into the keyholes, align one side at a time with the keyholes
until all three pins are in position at the top of the keyholes.
b. Press down firmly on the sides and middle of the guide rail until its pins snap into
position at the bottom of the keyhole.
c. For the remaining guide rail, align one side at a time with the mouldings (seeFigure
132) and press down until it snaps into position.
4. Replace the escalator belt links. See “Installing the escalator coin belt” on page 159.
5. Replace the door panel hatch. See “Installing the door panel hatch” on page 155.
6. Replace the main cover. See “Installing the main cover” on page 150.
7. Install the bulk coin recycler into the cash cabinet. See “Installing the bulk coin recycler” on
page 147.
8. Close and lock the cash cabinet door.

Removing and installing the coin hopper

Removing the coin hopper
Complete the following procedures, to remove the coin hopper:

1. Power off the lane. See “Lane shutdown procedures” on page 37.
2. Unlock and open the cash cabinet door.

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 A

Figure 136. Open hopper tray door

3. Unlock the hopper tray door A (see Figure 136) and slide the hopper tray out of the bulk
coin recycler until it stops.

Figure 137. Remove hopper

4. Grasp the coin hopper A and lift it up and off the tray.

Installing the coin hopper

Complete the following procedure to install the coin hoppers:

1. Pull the tray out of the bulk coin recycler until it stops.
2. Align the connector on the bottom of the hopper with the connector on the tray.

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 Note: There are locator pins on the tray. When the hopper is aligned correctly the pins will
slide into the locator holes in the bottom of the hopper.
3. Place the hopper onto the connector and press the hopper into place.
4. Push the tray into the bulk coin recycler and close and lock the hopper tray door.
5. Close and lock the cash cabinet door.
6. Run cash diagnostics to test the operation of the bulk coin recycler. Refer to Running cash
diagnostics.
Note: In the cash diagnostic window, the bulk coin recycler is listed only as "coin handler".

Removing and replacing the hopper tray door and lock

Removing the hopper tray door and lock

Complete the following procedure to remove the hopper tray door and lock.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Unlock and open the cash cabinet door.
3. Remove the bulk coin recycler. See “Removing the bulk coin recycler” on page 145.
4. Unlock and open the hopper tray door.
5. Remove the first three hoppers at the front of the tray. See “Removing the coin hopper” on
page 163.
A

Figure 138. Remove the hopper tray front panel

6. Remove mounting screw on the front of the panel. Then remove the screws located inside
the hopper tray on the back side of the front panel. See A in Figure 138.

Chapter 7. Component removal and installation procedures - cash cabinet 165

 Figure 139. Remove the hopper tray door
7. Lift the front panel upwards to remove it. See Figure 139
8. Open the hopper tray door and pull it upwards to remove it.

Installing the hopper tray door and lock

Complete the following procedure to install the hopper tray door and lock.
1. Align the door with mounting slots A (see Figure 139) and place into hopper tray.
2. Secure the front panel into position with mounting screws. See Figure 138.
3. Replace the hoppers in the tray.
4. Slide the hopper tray into the bulk coin recycler. Close and lock the hopper tray door.
5. Install the bulk coin recycler.“Installing the bulk coin recycler” on page 147.
6. Close and lock the cash cabinet door.

Removing and installing the hopper tray slides

Removing the hopper tray slides
Complete the following procedure to remove the hopper tray slides.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Remove the bulk coin recycler. See “Removing the bulk coin recycler” on page 145.
3. Remove the coin hoppers. See “Removing the coin hopper” on page 163.
4. Remove the hopper tray. See “Removing the hopper tray assembly” on page 188.

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 A

Figure 140. Remove the inner nuts from the hopper tray slides
5. Remove the inner 3x7mm nuts A from left and right side of the hopper tray slides. See
Figure 140.
Figure 141. Remove the outer nuts from the hopper tray slides

6. Remove the outer 3x7mm nuts A from the left and right side of the hopper tray slides.
Move the outer rail to allow access to the fixing nuts. See Figure 141.

Installing the hopper tray slides

Complete the following procedure to install the hopper tray slides.
1. The slides may come with their inner and outer slides already engaged. If this is true,
disengage using the method described in “Removing the hopper tray assembly” on page
188.
2. Replace the inner slides on the left and right sides of the tray.
3. Replace the outer slides on the left and right sides of the tray.
4. Push the slides into their home position.

Chapter 7. Component removal and installation procedures - cash cabinet 167

 5. Install the hopper tray. See “Installing the hopper tray assembly” on page 188.
6. Install the bulk coin recycler. See “Installing the bulk coin recycler” on page 147.
7. Close and lock the cash cabinet door.

Removing and installing the lithium battery

The following sections detail the removal and installation of the lithium battery from the bulk
coin recycler.

The main board is fitted with a 3V lithium coin battery. Use one of the following to replace the
battery.
Caution: There is a risk of explosion if the battery is replaced by an incorrect type or is
incorrectly fitted. Dispose of used batteries according to the battery manufacturer’s
instructions.

Manufacturer Type
Renata CR2450N
Varta CR2450
Energiser / Eveready CR2450

Removing the lithium battery

Complete the following procedure to remove the lithium battery.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Unlock and open the cash cabinet door.
3. Remove the bulk coin recyler. See “Removing the bulk coin recycler” on page 145.
4. Remove the main cover. See “Removing the main cover” on page 149.

Figure 142. Remove the bulk coin recycler battery

5. Pry the battery out of the main board using a small screw driver, as shown in Figure 142.

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 Installing the lithium battery
Complete the following procedure to install the lithium battery.

Figure 143. Install the lithium battery

1. Secure replacement battery under the tabs A at the back and clip back into position. See
Figure 143.
2. Replace the main cover. See “Installing the main cover” on page 150.
3. Install the bulk coin recycler into the cash cabinet. See “Installing the bulk coin recycler” on
page 147.
4. Close and lock the cash cabinet door.

Removing and installing controller PCB

The following sections detail the removal and intallation of the controller printed circuit board
(PCB).

Note: The PCB is fitted with a sensor which detects the version of the BCR to which it's being
connected. Do not attempt to replace the PCB with a board that does not have this sensor.
Before performing the procedures below on the controller PCB, ensure that you observe all
electrostatic discharge (ESD) precautions. Failure to adhere to ESD safety precautions may cause
irreparable damage to the controller PCB electronic circuitry. See “Electrostatic discharge (ESD)”
on page 281 for more information.

Removing the controller PCB

Complete the following procedure to remove the controller PCB.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.

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 2. Unlock and open the cash cabinet door.
3. Remove the bulk coin recycler. See “Removing the bulk coin recycler” on page 145.
4. Remove the main cover. See “Removing the main cover” on page 149.
A

2 3 4 5 6 7 8 9 10 11
Figure 144. Controller PCB cable connections
5. Remove cable connections 1 to 11 from the PCB. See Figure 144.
6. Remove screws A from the PCB. See Figure 144.
7. Remove the PCB and place it into an ESD protective container.

Installing the controller PCB

Complete the following procedure to install the controller PCB.
1. Replace PCB mounting screws. See Figure 144.
2. Reconnect all cables to PCB.
Be sure to refer to Figure 144 as you replace the cables. There are multiple 4 pin and 5 pin
connectors. Reference the image to connect them correctly.
3. Replace the main cover.“Installing the main cover” on page 150.
4. Install the bulk coin recyler. See “Installing the bulk coin recycler” on page 147.

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 5. Close and lock the cash cabinet door.

Removing and installing coin belt sensor PCB

The following sections detail the removal and intallation of the coin belt sensor printed circuit
board (PCB).

There are two coin belt sensor PCBs, one for the singulator and one for the escalator. The coin
belt sensor PCBs are used to monitor coins passing on the coin belts. Each PCB carries a ferrite
sensor and should be handled with care. The PCBs should be discarded if dropped or if they
show any signs of damage. Due to the extent of the strip-down and rebuild, it is recommended
that this procedure be carried out in a workshop.

Removing the coin belt sensor PCBs

Complete the following procedure to remove the coin belt sensor PCBs.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Remove the bulk coin recycler. See “Removing the bulk coin recycler” on page 145.
3. Remove the door panel hatch. See “Removing the door panel hatch” on page 155.

Figure 145. Disconnect upper door microswitch loom

4. Disconnect the upper door microswitch loom A . See Figure 145.

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 A

A A

Figure 146. Upper door panel screws

5. Remove all upper door panel screws A shown in Figure 146 and lift the upper door panel.

Figure 147. Remove the upper door microswitch loom

6. While supporting the upper door panel with one hand, use a blunt instrument to pull the
grommet for the upper door switch to the side, as indicated in Figure 147 and remove the
loom through the keyhole.
Caution: Avoid pushing the tool in too far as you may damage the controller board.
7. Remove the upper door panel.

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 A

Figure 148. Remove coin singulator belt sensor PCB mounting screws
8. Disconnect PCB cable connection and remove mounting screws A shown in Figure 148 to
remove the coin singulator belt sensor PCB.

Figure 149. Remove coin escalator belt sensor PCB mounting screws
9. Disconnect cable connection and remove PCB mounting screws A shown in Figure 149 to
remove the coin escalator belt sensor PCB.

Installing the coin belt sensor PCBs

Complete the following procedure to install the coin belt sensor PCBs.
1. Replace both the escalator and singulator coin belt sensor PCBs with mounting screws. See
Figure 148 and Figure 149.
2. Reconnect cables to both coin belt sensor PCBs.
3. Route microswitch through the keyhole shown in Figure 147 and place grommet in original
position.
4. Replace the upper door panel using screws indicated in Figure 146.
5. Replace the upper door panel hatch. See “Installing the door panel hatch” on page 155.

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 6. Reconnect upper door microswitch loom.
7. Replace the main cover.“Installing the main cover” on page 150.
8. Install the bulk coin recyler. See “Installing the bulk coin recycler” on page 147.
9. Close and lock the cash cabinet door.

Removing and installing cashbox full opto PCB kit

Removing the cashbox full opto PCB kit

Complete the procedure below to remove the cashbox full opto PCB kit from the bulk coin
recycler.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Unlock and open the cash cabinet door.
3. Remove the bulk coin recycler. See “Removing the bulk coin recycler” on page 145.
4. Remove the hopper tray assembly. See “Removing the hopper tray assembly” on page 188.
A

Figure 150. Remove the hopper tray loom cover

5. Remove the screws A securing the loom cover B to the bottom of the tray.
6. Slide the loom cover in the direction indicated by the arrows in Figure 150.

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 A

Figure 151. Cut the cable tie on cashbox full opto PCB kit
7. Carefully cut cable tie A . Be sure to avoid cutting or damaging the cables.
A

Figure 152. Remove cashbox full opto PCB

8. Remove mounting screws A from the cashbox full opto PCBs.
9. Disconnect opto PCB cables.

Installing the cashbox full opto PCB kit

Complete the following procedure to install the cashbox full opto PCB kit.
1. Secure the PCBs into position using mounting screws. See Figure 152.
2. Reconnect PCB cable connections.
3. Secure cable to main tray loom with cable tie.

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 A

Figure 153. Replace loom cover on tray

4. Replace loom cover on the bottom of the tray. Route cables through slot A .
5. Install hopper tray assembly. See “Installing the hopper tray assembly” on page 188.

Removing and installing door assembly

Removing the door assembly

Complete the following procedure to remove the door assembly.
Note: The doors on the bulk coin recycler are not designed for repeated removal and
replacement.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Unlock and open the cash cabinet door.
3. Remove the bulk coin recycler. See “Removing the bulk coin recycler” on page 145.
4. Open the door A fully. See Figure 154.
A

Figure 154. Remove door assembly

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 5. Insert a flat head screwdriver between the upper part of the door and the panel (see Figure
154).
6. Carefully pry the upper hinge free from the panel.
7. Lift the door.

Installing the door assembly

Complete the following procedure to install the door assembly.

Figure 155. Replace door assembly

1. Insert the lower pin hinge B into its original position on the panel.
2. With the door half open, push the upper pin hinge A into position.
If the door does not appear to be securely held in place after installation, it may be necessary to
replace the door panel.

Removing and installing looms

The following sections detail the removal and installation of the looms on the bulk coin recycler.
Use the figure and table below to identify the looms on the bulk coin recycler.

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 10c 1a

1b

2b 2a 4a 6a 8a

6b 6c
7b 3a 5a 7a 9a

10a 9b

1c
10b
8b

Figure 156. Loom connections

3b 4b

Figure 157. Singulator and escalator coin sensor loom

Table 16. Loom connections and descriptions

Loom Description
la , 1b , 1c Door sensors loom
2a , 2b Input chute sensor loom
3a , 3b Singulator coin sensor loom
4a , 4b Escalator coin sensor loom
5a , 5b Input chute solenoid loom
6a , 6b , 6c Auto reject loom
7a , 7b Singulator motor loom

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Loom Description
8a , 8b Escalator motor loom
9a , 9b Coin acceptor comms loom
10a , 10b Coin acceptor cables

Removing and installing door sensors' loom

Removing the door sensors loom

Complete the following procedure to remove the door sensors' loom.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Unlock and open the cash cabinet door.
3. Remove the bulk coin recycler. See “Removing the bulk coin recycler” on page 145.
4. Remove the main cover. See “Removing the main cover” on page 149.
5. Disconnect the loom ( 1a , 1b , and 1c ) from the main board. See Figure 156.
6. Disconnect loom from the escalator and singulator door sensor connectors. See Figure 157.
7. Unclip and remove the loom.

Installing the door sensors' loom

Complete the following procedure to install the door sensors' loom.
1. Connect loom to the escalator and singulator door sensor connectors.
2. Connect loom to the main board. See 1a , 1b , and 1c in Figure 156.
3. Secure loom into clips.
4. Replace the main cover. See “Installing the main cover” on page 150.
5. Install the bulk coin recycler. See “Installing the bulk coin recycler” on page 147.
6. Close and lock the cash cabinet door.

Removing and installing the escalator motor loom

Removing the escalator motor loom

Complete the following procedure to remove the escalator motor loom.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Unlock and open the cash cabinet door.
3. Remove the bulk coin recycler. See “Removing the bulk coin recycler” on page 145.
4. Remove the main cover. See “Removing the main cover” on page 149.

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 5. Disconnect loom from the main board and escalator motor. See 8a and 8b in Figure 156.
6. Unclip and remove loom.

Installing the escalator motor loom

Complete the following procedure to install the escalator motor loom.
1. Connect loom to escalator motor and main board. See 8a and 8b in Figure 156.
2. Secure loom into clip.
3. Replace the main cover. See “Installing the main cover” on page 150.
4. Install the bulk coin recycler. See “Installing the bulk coin recycler” on page 147.
5. Close and lock the cash cabinet door.

Removing and installing the singulator motor loom

Removing the singulator motor loom

Complete the following procedure to remove the singulator motor loom.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Unlock and open the cash cabinet door.
3. Remove the bulk coin recycler. See “Removing the bulk coin recycler” on page 145.
4. Remove the main cover. See “Removing the main cover” on page 149.
5. Remove the coin acceptor. See “Removing the coin acceptor” on page 150.
6. Disconnect loom from the main board and singulator motor. See 7a and 7b in Figure 156.
7. Unclip and remove loom.

Installing the singulator motor loom

Complete the following procedure to install the singulator motor loom.
1. Connect loom to singulator motor and main board. See 7a and 7b in Figure 156.
2. Secure loom into clips.
3. Replace coin acceptor.
4. Replace the main cover. See “Installing the main cover” on page 150.
5. Install the bulk coin recycler. See “Installing the bulk coin recycler” on page 147.
6. Close and lock the cash cabinet door.

Removing and installing the coin acceptor comms loom

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Removing the coin acceptor comms loom
Complete the following procedure to remove the coin acceptor comms loom.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Unlock and open the cash cabinet door.
3. Remove the bulk coin recycler. See “Removing the bulk coin recycler” on page 145.
4. Remove the main cover. See “Removing the main cover” on page 149.
5. Disconnect loom from the main board and coin acceptor. See 9a and 9b in Figure 156.

Installing the coin acceptor comms loom

Complete the following procedure to install the coin acceptor comms loom.
1. Connect loom to coin acceptor and main board. See Figure 156.
2. Replace the main cover. See “Installing the main cover” on page 150.
3. Install the bulk coin recycler. See “Installing the bulk coin recycler” on page 147.
4. Close and lock the cash cabinet door.

Removing and installing the escalator coin sensor loom

Removing the escalator coin sensor loom

Complete the following procedure to remove the escalator coin sensor loom.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Unlock and open the cash cabinet door.
3. Remove the bulk coin recycler. See “Removing the bulk coin recycler” on page 145.
4. Remove the coin acceptor. See “Removing the coin acceptor” on page 150.
5. Remove the input/output chute assembly. See “Removing the input/output chute assembly”
on page 156.
6. Disconnect loom from the main board and escalator coin sensor PCB. See 4a and 4b in
Figure 156. (See “Removing the coin belt sensor PCBs” on page 171 for instructions on how
to remove escalator coin sensor PCB cable and pull it through keyhole.)
7. Unclip and remove loom.

Installing the escalator coin sensor loom

Complete the following procedure to install the escalator coin sensor loom.
1. Connect loom to escalator coin sensor PCB and main board. See 4a and 4b Figure 156.
(See “Installing the coin belt sensor PCBs” on page 173 for details on how to replace
escalator coin sensor PCB cable.)
2. Replace the escalator input/output chute assembly. See “Installing the input/output chute
assembly” on page 156.

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 3. Secure loom into clips.
4. Replace the coin acceptor. See “Installing the coin acceptor” on page 151.
5. Replace the bulk coin recycler. See “Installing the bulk coin recycler” on page 147.
6. Close and lock the cash cabinet door.

Removing and installing the input chute sensor loom

Removing the input chute sensor loom

Complete the following procedure to remove the input chute sensor loom.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Unlock and open the cash cabinet door.
3. Remove the bulk coin recycler. See “Removing the bulk coin recycler” on page 145.
4. Remove the input/output chute assembly. See“Removing the input/output chute assembly”
on page 156.
5. Remove the main cover. See “Removing the main cover” on page 149.
6. Remove the coin acceptor. See “Removing the coin acceptor” on page 150.
7. Disconnect the loom from the main board. See 2a and 2b in Figure 156.
8. Unclip and remove the loom.

Installing the input chute sensor loom

Complete the following procedure to install the input chute sensor loom.
1. Connect loom to main board. See Figure 156.
2. Install the input/output chute assembly. See “Installing the input/output chute assembly” on
page 156.
3. Secure loom into clips.
4. Install the main cover. See “Installing the main cover” on page 150.
5. Install the coin acceptor. See “Installing the coin acceptor” on page 151.
6. Install the bulk coin recycler. See “Installing the bulk coin recycler” on page 147.
7. Close and lock the cash cabinet door.

Removing and installing the singulator coin sensor loom

Removing the singulator coin sensor loom

Complete the following procedure to remove the singulator coin sensor loom.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Unlock and open the cash cabinet door.

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3. Remove the bulk coin recycler. See “Removing the bulk coin recycler” on page 145.
4. Disconnect the singulator coin sensor PCB cable from the PCB. (See “Removing the coin belt
sensor PCBs” on page 171 for instructions on how to remove escalator coin sensor PCB cable
and pull it through keyhole.)
5. Disconnect the loom from the main board. See 3a and 3b in Figure 156.
6. Unclip and remove the loom.

Installing the singulator coin sensor loom

Complete the following procedure to install the singulator coin sensor loom.
1. Connect loom to main board and singulator coin sensor PCB. See 3a and 3b in Figure
156. See “Installing the coin belt sensor PCBs” on page 173 for instructions on how to
connect escalator coin sensor PCB cable to PCB..)
2. Install the bulk coin recycler. See “Installing the bulk coin recycler” on page 147.
3. Close and lock the cash cabinet door.

Removing and installing the input chute solenoid loom

Removing the input chute solenoid loom

Complete the following procedure to remove the input chute solenoid loom.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Unlock and open the cash cabinet door.
3. Remove the bulk coin recycler. See “Removing the bulk coin recycler” on page 145.
4. Remove the main cover. See “Removing the main cover” on page 149.
5. Remove the coin acceptor. See “Removing the coin acceptor” on page 150.
6. Disconnect the loom from the main board and input/output chute. See 5a and 5b in
Figure 156.
7. Unclip and remove the loom.

Installing the input chute solenoid loom

Complete the following procedure to install the input chute solenoid loom.
1. Connect loom to main board and input/output chute. See 5a and 5b Figure 156.
2. Secure loom into clips.
3. Install the main cover. See “Installing the main cover” on page 150.
4. Install the coin acceptor. See “Installing the coin acceptor” on page 151.
5. Install the bulk coin recycler. See “Installing the bulk coin recycler” on page 147.
6. Close and lock the cash cabinet door.

Chapter 7. Component removal and installation procedures - cash cabinet 183

 Removing and installing the auto reject loom

Removing the auto reject loom

Complete the following procedure to remove the auto reject loom.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Unlock and open the cash cabinet door.
3. Remove the bulk coin recycler. See “Removing the bulk coin recycler” on page 145.
4. Remove the main cover. See “Removing the main cover” on page 149.
5. Remove the coin acceptor. See “Removing the coin acceptor” on page 150.
6. Disconnect the loom from the main board, auto reject microswitch and motor connectors.
See 6a , 6b , and 6c in Figure 156.
7. Unclip and remove the loom.

Installing the auto reject loom

Complete the following procedure to install the auto reject loom.
1. Reconnect loom to auto reject microswitch, motor connectors and main board. See Figure
156.
2. Secure loom into clips.
3. Install the main cover. See “Installing the main cover” on page 150.
4. Install the coin acceptor. See “Installing the coin acceptor” on page 151.
5. Install the bulk coin recycler. See “Installing the bulk coin recycler” on page 147.
6. Close and lock the cash cabinet door.

Removing and installing the singulator motor assembly

Removing the singulator motor assembly

Complete the following procedure to remove the singulator motor assembly.
1. Unlock and open the cash cabinet door.
2. Remove the bulk coin recycler from the cash cabinet. (see “Removing the bulk coin recycler”
on page 145).
3. Remove the main cover. See “Removing the main cover” on page 149.
4. Disconnect the singulator motor cable.

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 A

Figure 158. Remove singulator motor

5. Remove the singulator motor mounting screws A and B shown in Figure 158. Remove
the motor.

Installing the singulator motor assembly

Complete the following procedure to install the singulator motor assembly.
1. Secure the motor in place using the mounting screws. See Figure 158.
2. Reconnect the singulator motor cable.
3. Install the main cover. See “Installing the main cover” on page 150.
4. Install the bulk coin recycler. See “Installing the bulk coin recycler” on page 147.
5. Close and lock the cash cabinet door.

Removing and installing the escalator motor assembly

Removing the escalator motor assembly

Complete the following procedure to remove the escalator motor assembly.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Unlock and open the cash cabinet door.
3. Remove the bulk coin recycler from the cash cabinet. (see “Removing the bulk coin recycler”
on page 145).
4. Remove the main cover. See “Removing the main cover” on page 149.
5. Disconnect the escalator motor cable.

Chapter 7. Component removal and installation procedures - cash cabinet 185

 A

Figure 159. Remove escalator motor

6. Remove the escalator motor mounting screws A and B shown in Figure 159. Remove the
motor.

Installing the escalator motor assembly

Complete the following procedure to install the escalator motor assembly.
1. Reconnect the escalator motor cable.
2. Secure the motor in place using the mounting screws. See Figure 159.
3. Install the main cover. See “Installing the main cover” on page 150.
4. Install the bulk coin recycler. See “Installing the bulk coin recycler” on page 147.
5. Close and lock the cash cabinet door.

Removing and installing the auto reject feedback kit

Removing the auto reject feedback kit

Complete the following procedure to remove the auto reject feedback kit.
1. Unlock and open the cash cabinet door.
2. Remove the bulk coin recycler from the cash cabinet. (see “Removing the bulk coin recycler”
on page 145).
3. Remove the main cover. See “Removing the main cover” on page 149.

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 A
Figure 160. Disconnect the auto reject microswitch loom
4. Disconnect the auto reject microswitch loom. See Figure 160.
A

B
Figure 161. Remove auto reject feedback kit
5. Use a small screwdriver to gently lift the top A and bottom B clips to release the
microswitch. See Figure 161.

Installing the auto reject feedback kit

Complete the following procedure to install the auto reject feedback kit.

Chapter 7. Component removal and installation procedures - cash cabinet 187

 1. Replace the auto reject microswitch. Press it between the two clips until it snaps into place.
2. Reconnect the auto reject microswitch loom. See Figure 160.
3. Install the main cover. See “Installing the main cover” on page 150.
4. Install the bulk coin recycler. See “Installing the bulk coin recycler” on page 147.
5. Close and lock the cash cabinet door.

Removing and installing the hopper tray assembly

Removing the hopper tray assembly

Complete the following procedure to remove the hopper tray assembly.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Unlock and open the cash cabinet door.
3. Remove the bulk coin recycler. See “Removing the bulk coin recycler” on page 145.
4. Remove the coin hoppers. See “Removing the coin hopper” on page 163.

Figure 162. Push and hold the slide retaining clips

5. Push and hold the slide retaining clips up on the left hand side and down on the right hand
side as shown in Figure 162 and pull the tray from the BCR.

Installing the hopper tray assembly

Complete the following procedure to remove the hopper tray assembly.

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 Figure 163. Align the runners

1. Position the hopper tray so that the slides are aligned with the runners. See Figure 163.
2. Push the hopper tray completely into the bulk coin recycler.
3. Pull the hopper tray out and ensure it stops at the retaining clips.
4. Install the coin hoppers “Installing the coin hopper ” on page 164.
5. Close and lock the hopper tray door.
6. Install the bulk coin recycler. See “Installing the bulk coin recycler” on page 147.
7. Close and lock the cash cabinet door.

Removing and installing the auto reject motor assembly

Removing the auto reject motor assembly

Complete the following procedure to remove the auto reject motor assembly.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Remove the bulk coin recycler from the cash cabinet. (see “Removing the bulk coin recycler”
on page 145).
3. Remove the main cover. See “Removing the main cover” on page 149.
4. Remove the coin acceptor. See “Removing the coin acceptor” on page 150.
5. Disconnect the auto reject microswitch loom. See “Removing the auto reject feedback kit” on
page 186.

Chapter 7. Component removal and installation procedures - cash cabinet 189

 A

Figure 164. Disconnect auto reject motor

6. Disconnect the auto reject motor cable. See A in Figure 164.
A

Figure 165. Disconnect coin acceptor chute loom

7. Disconnect the coin acceptor chute loom A . See Figure 165.
Figure 166. Remove top mount

8. Remove top mount screws A and remove top mount. See Figure 166.

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 A

Figure 167. Reject cam center clip

9. Use a flat head screw driver to remove the reject cam center clip A . See Figure 167.

Figure 168. Remove reject cam and motor screws

10. Remove mounting screws A . See Figure 168.
11. Remove reject cam and motor.

Installing the auto reject motor assembly

Complete the following procedure to install the auto reject motor assembly.
1. Replace the auto reject motor using screws. See Figure 168.
2. Replace the reject cam.
3. Replace the reject cam center clip. See Figure 167.
4. Replace the top mount. See Figure 166.

Chapter 7. Component removal and installation procedures - cash cabinet 191

 Figure 169. Route auto reject motor cables
5. Be sure to route motor cables through slot A See Figure 169.
6. Replace coin acceptor chute loom. See Figure 165.
7. Reconnect the auto reject motor cable.
8. Replace the auto reject microswitch. See “Installing the auto reject feedback kit” on page
187.
9. Replace the coin acceptor. See “Installing the coin acceptor” on page 151.
10. Install the main cover. See “Installing the main cover” on page 150.
11. Install the bulk coin recycler. See “Installing the bulk coin recycler” on page 147.
12. Close and lock the cash cabinet door.

Removing and installing the coin acceptor cables

Removing the coin acceptor cables

Complete the following procedure to remove the coin acceptor cables
1. Unlock and open the cash cabinet door.
2. Remove the bulk coin recycler from the cabinet. See “Removing the bulk coin recycler” on
page 145.
3. Remove the main cover. See “Removing the main cover” on page 149.
4. Disconnect cables from coin acceptor chute and coin acceptor. See 10a, 10b, and 10c in
Figure 156.
5. Unclip and remove loom.

Installing the coin acceptor cables

Complete the following procedure to install the coin acceptor cables.
1. Reconnect cables to coin acceptor chute assembly and coin acceptor.
2. Secure loom into clip.
3. Install the main cover. See “Installing the main cover” on page 150.
4. Install the bulk coin recycler. See “Installing the bulk coin recycler” on page 147.

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 5. Close and lock the cash cabinet door.

Removing and installing the sorter manifold assembly

Removing the sorter manifold assembly

Complete the following procedure to remove the manifold assembly.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Unlock and open the cash cabinet door.
3. Remove the bulk coin recycler. See “Removing the bulk coin recycler” on page 145.
4. Remove the main cover. See “Removing the main cover” on page 149.
5. Remove the coin acceptor. See “Removing the coin acceptor” on page 150.

Figure 170. Remove the reject chute

6. Push downward on tab A (see Figure 170) and lift the reject chute away from the unit.

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 A

Figure 171. Manifold assembly screws

7. Remove the manifold assembly screws A shown in Figure 171.
8. Lift and remove the manifold assembly.

Installing the sorter manifold assembly

Complete the following procedure to install the sorter manifold assembly.
1. Position the manifold so that the chutes align correctly.
A B

Figure 172. Mounting the manifold assembly

2. Align and insert the pegs A into the holes B on the frame. Ensure that the tabs are flush
with the metal plate. See Figure 172.

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 3. Align the reject chute against the panel and push it down until it clicks into position.
4. Replace the coin acceptor. See “Installing the coin acceptor” on page 151.
5. Replace the main cover. See “Installing the main cover” on page 150.
6. Install the bulk coin recycler. See “Installing the bulk coin recycler” on page 147.
7. Close and lock the cash cabinet door.

Removing and installing the auto reject motor coin deflector

Removing the reject motor coin deflector

Complete the following procedure to remove the reject motor coin deflector.
1. Unlock and open the cash cabinet door.
2. Remove the bulk coin recycler from the cash cabinet. (see “Removing the bulk coin recycler”
on page 145).
3. Remove the main cover. See “Removing the main cover” on page 149.
4. Remove the coin acceptor. See “Removing the coin acceptor” on page 150.
5. Remove reject motor assembly. See “Removing the auto reject motor assembly” on page
189.

Figure 173. Remove reject motor coin deflector

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 6. Use a flat head screw driver to gently pry the clips A as shown in Figure 173 to remove the
reject motor coin deflector.

Installing the reject motor coin deflector

Complete the following procedure to install the reject motor coin deflector.

Figure 174. Install the reject motor coin deflector

1. Position the reject motor coin deflector so that the cut outs align with the resistor and the
clips align with the slots in the motor. See Figure 174.
2. Replace the top mount. See Figure 166.
3. Replace the coin acceptor. See “Installing the coin acceptor” on page 151.
4. Install the main cover. See “Installing the main cover” on page 150.
5. Install the bulk coin recycler. See “Installing the bulk coin recycler” on page 147.
6. Close and lock the cash cabinet door.

Removing and installing the singulator door switch

Removing the singulator door switch

Complete the following procedure to remove the singulator door switch.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Remove the bulk coin recycler. See “Removing the bulk coin recycler” on page 145.
3. Remove the main cover. See “Removing the main cover” on page 149.

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 A

Figure 175. Disconnect upper door microswitch loom

4. Disconnect the upper door microswitch loom A . See Figure 175.
5. Remove the door panel hatch. See “Removing the door panel hatch” on page 155.
A

A A

Figure 176. Upper door panel screws

6. Remove all upper door panel screws A shown in Figure 176.

Chapter 7. Component removal and installation procedures - cash cabinet 197

 Figure 177. Remove the upper door microswitch loom
7. Use a blunt instrument to pull the grommet to the side, as indicated in Figure 177 and
remove the loom through the keyhole.
Caution: Avoid pushing the tool in too far as you may damage the controller board.
8. Remove the upper door panel.
A

Figure 178. Unclip the door switch

9. Use a flat head screw driver to gently pry the switch out of the clips, one side at at time. See
Figure 178.

Installing the singulator door switch

Complete the following procedure to install the singulator door switch.

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 Figure 179. Install the door switch

1. Position the switch between the clips and press down. Be sure to apply even pressure to
both clips.
2. Route singulator door sensorloom through the keyhole shown in Figure 147 and place
grommet in original position.
3. Replace the upper door panel using screws indicated in Figure 146.
4. Replace the upper door panel hatch. See “Installing the door panel hatch” on page 155.
5. Reconnect singulator door sensor loom.
6. Replace the main cover.“Installing the main cover” on page 150.
7. Install the bulk coin recyler. See “Installing the bulk coin recycler” on page 147.
8. Close and lock the cash cabinet door.

Removing and installing the escalator door switch

Removing the escalator door switch

Complete the following procedure to remove the escalator door switch.
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Unlock and open the cash cabinet door.
3. Remove the bulk coin recycler. See “Removing the bulk coin recycler” on page 145.
4. Remove the upper door panel. See “Removing the singulator door switch” on page 196.
5. Unplug the escalator door sensor loom.

Chapter 7. Component removal and installation procedures - cash cabinet 199

 A

A
Figure 180. Remove the lower door panel screws
6. Remove all lower door panel screws shown in Figure 180.

Figure 181. Remove the escalator door sensor loom

7. Use a blunt instrument to pull the grommet to the side, as indicated in Figure 181 and
remove the escalator door sensor loom through the keyhole.
Caution: Avoid pushing the tool in too far as you may damage the controller board.
8. Remove the lower door panel.

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 9. Use a flat head screw driver to gently pry down each side of the switch/clip (one side at a
time) and lift up to unclip it.

Installing the escalator door switch

Complete the following procedure to install the escalator door switch.
1. Position the switch between the clips and press down. Be sure to apply even pressure to
both clips.
A

Figure 182. Install the escalator door sensor loom

2. Replace the escalator door sensor loom by feeding it through the hole A and placing the
grommet in its original position.
3. Replace the lower door panel using screws indicated in Figure 180.
4. Replace the upper door panel. See “Installing the singulator door switch” on page 198.
5. Reconnect upper door sensor loom.
6. Replace the main cover.“Installing the main cover” on page 150.
7. Install the bulk coin recyler. See “Installing the bulk coin recycler” on page 147.
8. Close and lock the cash cabinet door.

Removing and installing the cash cabinet

Removing the cash cabinet

Complete the following procedure to remove the cash cabinet from the core unit.
1. Unlock the scanner/scale cabinet and slide it away from the core unit.
2. Disconnect the braided ground strap from the left rear corner of the cash cabinet.
3. Grasp and lift the latch bar A at the rear of the cash cabinet to release the cabinet latches
from the core unit.

Chapter 7. Component removal and installation procedures - cash cabinet 201

 A

Figure 183. Removing the cash cabinet

4. While still lifting the latch bar, pull the cash cabinet forward and away from the core unit.
5. Grasp the bar B on the cash cabinet door and complete pulling the cabinet away from the
core unit.

Installing the cash cabinet

Complete the steps below to install the cash cabinet in the core unit.
1. Push the cash cabinet back towards the core unit.

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2. Lift the latch bar A (see Figure 183) and slide the cabinet back into original position on the
core unit.
3. Release the latch bar to lock the cabinet into position.
4. Attach the braided ground strap to the rear of the cash cabinet.
5. Slide the scanner/scale cabinet back towards core unit and lock it.

Chapter 7. Component removal and installation procedures - cash cabinet 203

204 6800 Hardware Service Guide
Chapter 8. Component removal and installation procedures - core
unit
Component removal and installation procedures - core unit

This chapter contains the removal and installation procedures for field replaceable components
(FRUs) in the core unit.
Note:
• Before you remove any cables, note carefully how the cables are routed. Make sure to route
the cables the same way when you replace them.
• If you cut and remove any cable ties as part of a procedure, be sure to replace them.
• The decorative surfaces on stainless steel parts might have protective plastic coating applied
to protect the surfaces during transit. Remove the plastic before installing the part.
Caution: Electrical power must be removed before performing any maintenance or service on
the self checkout system product. See “Lane shutdown procedures” on page 37.
Attention: The motor start capacitors might have a hazardous charge. You must always
discharge these before touching them with any part of your body. To discharge any voltage
stored in the capacitor, place a conductor across the terminals.
Attention: The ac line voltage primaries are live at all times when the power cord is connected.
Therefore, remove the ac power in accordance with the lane shutdown procedures before
opening the unit or any subassemblies to install features or service the workstation.
Refer to Toshiba Safety Information at http://tgcs04.toshibacommerce.com/cs/groups/internet/
documents/document/dg9z/njy5/~edisp/prod.tos669252.pdf for more safety information.
Important: An ESD strap must be worn whenever performing powered maintenance or service
on inside the core unit.

Figure 184. Internal error message

If this screen appears while performing maintenance on the core unit, touch OK and open lane
diagnostics.

© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2019 205

Core unit miscellaneous parts removal and installation
This section provides the information for removing and installing miscellaneous parts in the core
unit.

Remove and install the core unit's door

This section details how to remove and install the door on the core unit of the kiosk or cashless
models. The cash models do not have a door that requires removal.

Remove the door of the core unit on a kiosk model

To remove the core unit's door on a kiosk model, unlock A (see Figure 185), lift and remove the
front cover.

Figure 185. Remove front door of kiosk model

Install the door of the core unit on a kiosk model

Complete the following procedure to install the core unit's door on a kiosk model.

1. Align the tabs at the bottom of the door with the slots at the bottom of the core unit.

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2. Tilt the door up to the core unit to close it.
3. Lock the door.

Remove the door of the core unit on a cashless model

Follow the steps below to remove the door of the core unit on a cashless model.
Figure 186. Remove the center shelf

1. Remove the 4 screws (two going to the basket shelf and two going to the bagging unit) on
the bottom of the center shelf A (see Figure 186) and slide it off of the core unit.

Chapter 8. Component removal and installation procedures - core unit 207

 A

Figure 187. Remove door from cashless model

2. Unlock the scanner/scale cabinet A and slide it away from the core unit.
3. Lift and remove the core unit's door B . See Figure 187).

Install the door of the core unit on a cashless model

Complete the following procedure, to install the door of the core unit on a cashless model.

1. Align the tabs in the bottom of the door with the slots in the core unit.
2. Tilt the door up to the core unit and close it.
3. Slide the scanner/scale cabinet back towards core unit and lock it.
4. Mount the center shelf on the core unit.

Removing and installing the core unit's covers

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 Removing the core unit's lower side covers
To remove the lower side covers from the core unit, remove the screw at the bottom of the panel,
slide the covers downward and lift from unit.

Installing the core unit's lower side covers

1. Leading with the bottom, place the side cover into position against the side of the core unit.
2. Slide the cover up, locking it into position. Secure with an M4x12mm screw.

Removing the core unit's upper side covers

To remove the left and right upper side covers from the core unit, grip the side covers firmly and
pull them away form the side of the core unit.
Note: It's sometimes helpful to disengage the top portion of the side cover first.

Installing the core unit's upper side covers

To install the core unit's upper side covers, place them into position against the side of the core
unit and press them firmly into place.

Removing and installing core unit lights

This section provides details on removing and installing the core unit's print pay and lane lights.

Removing and installing the print pay light

Removing the print pay light

Complete the procedure below to remove the print pay light.
1. Unlock the scanner/scale cabinet and slide it away from the core unit.
2. See “Reposition the touchscreen monitor for service or removal” on page 251 to release the
touchscreen monitor from its original posititon. Rest the edge of the monitor in the service
position or on the scanner/scale cabinet rails.
3. Remove the two mounting screws B in the print pay light mounting plate.

Chapter 8. Component removal and installation procedures - core unit 209

 A

Figure 188. Print pay light mounting screws

4. Lift print pay light A and disconnect the cable connector.
5. Remove print pay light from core unit.
6. Remove the LED strip from the print pay light lens.

Installing the print pay light

Complete the following procedure to install the print pay light.
1. Line the inside of the print pay light lens with the LED strip.
2. Connect the print pay light LED cable to the lane light cable connector.
3. Align the holes on the print pay light lens with the holes on the print pay light mounting
plate and insert the lens back into the core unit, starting from the bottom. Be sure to insert
cables first and avoid pinching them..
4. Replace the two mounting screws B (see Figure 188).
5. Return the monitor to its original position and press the adjustment pins on the rear of the
monitor in and downwards to lock touchscreen monitor into position.

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Removing and installing the lane light

Removing the lane light

Complete the following procedure to remove the lane light.
1. Remove the upper and lower covers from right side of the core unit. See “Removing and
installing the core unit's covers” on page 208).
2. Unlock the scanner/scale cabinet and slide it away from the core unit.
3. Disconnect lane light cable from controller (see “Core unit controller connectors” on page
255) and route it through the machine.
4. Reposition the touchscreen monitor to access lane light screws.
See “Reposition the touchscreen monitor for service or removal” on page 251 to release the
monitor from its original position. Carefully rest the edge of the monitor in the service
position or on the scanner/scale cabinet rails.
5. Disconnect print pay light connector from lane light cable.

A
Figure 189. Removing the lane light
6. Remove the six screws A securing the lane light to the core unit.
7. Lift and remove the lane light.

Installing the lane light

Complete the procedure below to install the lane light.

Chapter 8. Component removal and installation procedures - core unit 211

 1. Install lane light on the core unit, using screws A (see Figure 189).
2. Connect the print pay light connector to the lane light cable.
3. Route the lane light cable through the cable access hole on the right side of the core unit
down to the core controller. Connect the lane light to the core unit controller (see “Core unit
controller connectors” on page 255).
4. Replace the side covers.
5. Slide scanner/scale cabinet back towards core unit and lock it.
6. Return the monitor to its original position. Press the adjustment pins on the rear of the
monitor in and downwards to lock touchscreen monitor into position.

Core unit controller removal and installation

This section provides the information to remove and install a core unit controller (CUC).

The CUC is located inside the core unit, on the rear wall and provides the interface for the
following devices or functions:
• Lane Light (LL)
• Lane Power and Control
• Transaction Awareness Light (TAL)
• Serial A / Electronic Article Surveillance (EAS)
• Proximity Sensor (PS)
• Coupon Sensor (CS)
• Audio
• Security Scale
For information about the connectors on the CUC see “Core unit controller connectors” on page
255.

Removing the core unit controller

Complete the following procedure to remove the core unit controller.
1. Close and power off the lane (see “Lane shutdown procedures” on page 37).
2. For kiosk models, remove the door of the core unit. See “Remove the door of the core unit
on a kiosk model” on page 206.
3. For cash and cashless models, unlock and slide the scanner/scale cabinet away from unit to
access the core controller.
4. Note the location of the cables attached to the core unit controller.
5. Disconnect all cables from the core unit controller.

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 A

Figure 190. Reposition scanner/scale cabinet cable management arm

6. Remove the two screws B securing the cable management arm A to the side rails and
move it away from the controller.
A

Figure 191. Remove core controller mounting screws

7. Remove the two mounting screws B on each side of the controller A and disconnect the
braided ground cables. See Figure 191.

Chapter 8. Component removal and installation procedures - core unit 213

 8. Pull the controller out of the core unit.

Installing the core unit controller

Complete the following procedure to install the core unit controller.
1. Place the core controller into position in the core unit and partially tighten the core
controller's mounting screws B (see Figure 191). Connect the braided ground cables to
each side and continue tightening the mounting screws.
2. Connect all cables to the core unit controller (see “Core unit controller connectors” on page
255 for connector locations).
3. For cash and cashless models, secure the cable management arm B to the side rails with
screws A (see Figure 190), slide the scanner/scale cabinet back towards core unit and lock
it.
4. For kiosk models, close and lock the door of the core unit.
5. Power on the lane.

Removing and installing the transaction awareness light assembly

The following sections describe the removal and installation procedures for the optional
Toshiba-supplied transaction awareness light (TAL) assembly.
Note: Toshiba-supplied TAL assemblies will have a Toshiba FRU number. Some customers
might provide their own lane lights.

Removing the TAL

Complete the following procedure to remove the TAL.
Caution: Do not damage the cable insulation when pulling the cables through the top of the
core unit. Damage to cable insulation might affect the lane operation or cause electric shock.
1. Close and power off the lane (see “Lane shutdown procedures” on page 37).
2. Unlock and slide the scanner/scale cabinet away from the unit to acess the core unit
controller.
3. Disconnect the TAL cable from the core unit controller. See “Core unit controller
connectors” on page 255 for location of TAL cable connection.
4. Remove the pin pad mount (see “Removing the pin pad mount” on page 91).
5. Remove the printer (see “Removing the printer” on page 92).

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 A

C
B
D

Figure 192. Transaction awareness light pole clamps

6. Loosen the screws C on the TAL pole clamps B and remove the TAL pole and cable from
the core unit.
7. To separate the light from the pole, grip the bottom section of the light housing E and the
pole F and unscrew the light from the top of the pole.
Attention: Be sure that the TAL cable is disconnected from the system and free to
rotate as the light is removed. Do not separate the two halves of the light base.

Chapter 8. Component removal and installation procedures - core unit 215

 Installing the TAL
Complete the following procedure to install the TAL.
Caution: Do not damage the cable insulation when pulling the cables through the top of the
core unit. Damage to cable insulation might affect the lane operation or cause electric shock.
1. Route the TAL cable through the access hole in the upper rear area of the core unit.
2. Place the TAL assembly pole into the core unit.
3. Align the TAL into the same position to match the lane lights of the other lanes and then
tighten the pole clamp screws C see Figure 192.
4. Remove the lower right side cover and route the cables to the core unit controller.
5. Connect the TAL cable to the core unit controller. See “Core unit controller connectors” on
page 255 for connector locations.
6. Replace the printer and pin pad mount. See “Installing the pin pad mount” on page 92 and
“Installing the printer” on page 93.
7. Replace the lower side cover.
8. Power on the lane.

Removing and installing the lane PC

This section provides the information necessary to remove and install the lane PC.

Note:
• For removal and installation procedures for FRUs in the lane PC, see the TCx 700-746, C46,
E46, 776, E76, 786, C86, and E86 Hardware Service Guide.
• If you replace the system board in the lane PC, make sure the BIOS is set up correctly for the
version of software running in the self checkout system.
• For information related to your specific lane PC software configuration , contact IT support
for the store.
The lane PC is located inside the core unit directly below the scanner/scale.

Removing the lane PC

Complete the following procedure to remove the lane PC
1. Close and power off the lane (see “Lane shutdown procedures” on page 37).
2. Access the lane PC.
a. For kiosk models, unlock and remove the core unit door.
b. For cashless models, remove the door of the core unit (see “Remove the door of the core
unit on a cashless model” on page 207). Unscrew the cable management arm on the
scanner/scale cabinet from the side rail and move it away from core unit (see Figure
190).
c. For cash models, unlock the scanner/scale cabinet and slide the cabinet away from the
core unit. Unscrew the cable management arm from the side rail and move it away
from core unit (see Figure 190). Lift the latch bar at the top of the cash cabinet and slide
the cabinet away from the core unit (see Figure 183).
3. Disconnect all cables from the lane PC.

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 B

Figure 193. Removing the Lane PC

4. Use a screwdriver to remove the mounting screws A and retention bracket B at the top of
the lane PC.
5. Grasp the lane PC and pull it out of the core unit.

Installing the lane PC

Complete the following procedure to replace the lane PC.
1. Insert the lane PC into the core unit and rest it on the support ledge inside the unit.
2. Insert the retention bracket B into the lane PC, then use two screws A to secure the
bracket to the core unit (see Figure 193).
3. Connect all cables to the PC. See “Lane PC Connectors (4900-786)” on page 254.
Note: Any time the lane PC is removed or installed in the core unit, check all power cords to
verify that they are securely fastened in their proper receptacles.
4. For kiosk and cashless models, install, close, and lock the door on the core unit. See
“Remove and install the core unit's door” on page 206. For cash models, slide the cash
cabinet and scanner/scale cabinets back into position and lock the scanner/scale cabinet.
5. Power on the lane.
6. Load all required software and complete the lane configuration.
7. Perform a complete lane test using the lane diagnostics program (see Chapter 5, Lane
diagnostics on page 79).

Chapter 8. Component removal and installation procedures - core unit 217

Speaker removal and installation

Removing the speaker

Complete the following procedure to remove the speaker:

1. Close and power off the lane (see “Lane shutdown procedures” on page 37).
2. On cash and cashless models, unlock the scanner/scale cabinet and slide it away from the
unit to access the core controller. For kiosk models, unlock and remove the core unit front
cover (see “Remove the door of the core unit on a kiosk model” on page 206).
3. Disconnect the speaker cable (and proximity sensor cable for kiosk models) from the core
unit controller. See “Core unit controller connectors” on page 255 for location of cable
connections.
4. Remove the upper side covers on the left and right of the core unit.
5. Remove the top cover above the pin pad mount. (If present, remove the screw below the top
right cover).
6. Remove the pin pad mount and the printer. See “Removing the pin pad mount” on page 91
and “Removing the printer” on page 92.
7. Adjust the position of the monitor to access the two upper front cover mounting screws,
located below the monitor. Remove these screws.
See “Reposition the touchscreen monitor for service or removal” on page 251 for
instructions on adjusting the monitor.
Once the monitor is released, rotate the monitor downward and pull it forward slightly.
Return the monitor to the upright position. You can now access the front cover mounting
screws.
8. Remove the screws behind the pin pad and the printer.
9. Disconnect LED cable connected to upper front cover.
10. Lift and remove upper front cover from the core unit.
11. Remove the four screws securing speaker to cover.
12. Remove the speaker from the core unit.

Installing the speaker

Complete the following procedures, to replace the speaker.
1. Align the speaker with the mounting holes on the front cover.
2. Replace and tighten the mounting screws to secure the speaker to the front cover.
3. Connect the speaker cable to the speaker (and the proximity sensor cable for kiosk models).
4. Place the upper front cover back in position on the core unit.
5. Replace mounting screws below the monitor.
6. Replace the screws behind the pin pad mount and the printer.
7. Replace the screw on right, above pin pad mount (if present) and replace top right cover.
8. Install printer and pin pad mount. See “Installing the pin pad mount” on page 92 and
“Installing the printer” on page 93.
9. Replace all upper and lower side covers.
10. Power on the lane.

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 11. Perform an audio test from the Adjust Volume option of the Shopper Assistant Menu.

Reset button removal and installation

For early models of the 6800 Self Checkout System 7, the reset button is mounted on the upper
front cover of the core unit, behind the touchscreen monitor (see Figure 8). The reset button on
newer 6800 Self checkout System 7 models is located on the right rear of the touchscreen monitor
bracket (see A in Figure 194).

Figure 194. Reset button mounted on touchscreen monitor bracket

Identify the location of your reset button and follow the appropriate remove/replace procedure
in the sections below.

Removing the reset button from the upper front cover

Complete the following procedure to remove the reset button from the upper front cover of the
core unit.
1. Close and power off the lane (see “Lane shutdown procedures” on page 37).
2. On cash and cashless models, unlock the scanner/scale cabinet and slide it away from the
unit to access the core controller. For kiosk models, unlock and remove the core unit front
cover (see “Remove the door of the core unit on a kiosk model” on page 206).
3. Disconnect the reset button cable (and proximity sensor cable for kiosk models) from the
core unit controller. See “Core unit controller connectors” on page 255 for location of cable
connections.
4. Remove the upper side covers on the left and right of the core unit.
5. Remove the top cover above the pin pad mount. (If present, remove the screw below the top
right cover).
6. Remove the pin pad mount and the printer. See “Removing the pin pad mount” on page 91
and “Removing the printer” on page 92.

Chapter 8. Component removal and installation procedures - core unit 219

 7. Adjust the position of the monitor to access the two upper front cover mounting screws,
located below the monitor. Remove these screws.
See “Reposition the touchscreen monitor for service or removal” on page 251 for
instructions on adjusting the monitor.
Once the monitor is released, rotate the monitor downward and pull it forward slightly.
Return the monitor to the upright position. You can now access the front cover mounting
screws.
8. Remove the screws behind the pin pad and the printer.
9. Disconnect LED cable connected to upper front cover.
10. Lift and remove upper front cover from the core unit.
11. Remove the screw securing reset button to front cover.
12. Remove the reset button from the core unit.

Installing the reset button on the upper front cover

Complete the following procedures to replace the reset button on the upper front cover of the
core unit.
1. Align the reset button with the mounting hole on the front cover.
2. Replace and tighten the mounting screw to secure the reset button to the front cover.
3. Connect the reset button cable to the core unit controller (and the proximity sensor cable for
kiosk models).
4. Place the upper front cover back in position on the core unit.
5. Replace mounting screws below the monitor.
6. Replace the screws behind the pin pad mount and the printer.
7. Replace the screw on right, above pin pad mount (if present) and replace top right cover.
8. Install printer and pin pad mount. See “Installing the pin pad mount” on page 92 and
“Installing the printer” on page 93.
9. Replace all upper and lower side covers.
10. Power on the lane.

Removing the reset button from the touchscreen monitor bracket

Complete the following procedure to remove the reset button from the rear of the touchscreen
monitor bracket.
1. Close and power off the lane (see “Lane shutdown procedures” on page 37).
2. On cash and cashless models, unlock the scanner/scale cabinet and slide it away from the
unit to access the core controller. For kiosk models, unlock and remove the core unit front
cover (see “Remove the door of the core unit on a kiosk model” on page 206).
3. Disconnect the reset button cable (and proximity sensor cable for kiosk models) from the
core unit controller. See “Core unit controller connectors” on page 255 for location of cable
connections.
4. Remove the pin pad mount (see“Removing the pin pad mount” on page 91), printer (see
“Removing the printer” on page 92) and lower right side cover to assist with routing the
reset button cable out of the lower core unit.

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 5. Place the monitor in the service position by sliding the adjustment pins on the rear of the
touchscreen monitor up and outward. See “Reposition the touchscreen monitor for service
or removal” on page 251 for instructions on adjusting the monitor.
6. Remove the cable tie securing the reset button cable in place.

Figure 195. Remove the reset button from the touchscreen monitor bracket
7. Push the reset button A through the mounting hole in the direction indicated in Figure 195
to remove it from the touchscreen bracket.

Installing the reset button on the touchscreen monitor bracket

Complete the following procedure to install the reset button on the rear of the touchscreen
monitor bracket.

Chapter 8. Component removal and installation procedures - core unit 221

 A

Figure 196. Install the reset button

1. Align the reset button A with the mounting hole on the touchscreen bracket. Pull the reset
button cable through the mounting hole and then push the button in the direction indicated
in Figure 196 until it snaps into place.
2. Relplace the cable tie to secure the reset button cable to the touchscreen monitor bracket.
3. Route the reset button cable through the cable openings on the right of the core unit and
down to the core unit controller. Connect the reset button cable to the core unit controller
(and the proximity sensor cable for kiosk models). See “Core unit controller connectors” on
page 255 for the location of the cable connection.
4. Place the touschreen monitor back into the upright position. Press the adjustment pins on
the rear of the monitor inwards and down. Push the monitor back until it clicks to secure
monitor into position.
5. On cash and cashless models, close and lock the scanner/scale cabinet. For kiosk models,
replace and lock the core unit front cover.
6. Power on the lane.

Touch screen monitor removal and installation

Removing the touch screen monitor

Complete the following procedure to remove the touch screen monitor.
1. Close and power off the lane (see “Lane shutdown procedures” on page 37).
2. Lay a soft, nonabrasive material down on the scanner/scale to prepare a place for the
monitor to rest.
3. Reposition the monitor. See “Reposition the touchscreen monitor for service or removal” on
page 251.
4. Cradle the monitor with one arm while removing the four screws A on the rear of the
touch screen mounting bracket.

222 6800 Hardware Service Guide

 A
Figure 197. Touschreen screws
5. As you remove the last of the screws, support the monitor in your arm and disconnect the
cables from the monitor.
6. Place the monitor face down on top of the scanner/scale.

Installing the touch screen monitor

Complete the following procedures, to replace the touch screen monitor:

1. Cradle the monitor in one arm while connecting the cables to the monitor.
2. Align the mounting holes in the back of the monitor with the holes in the mounting bracket
and then, use four screws to secure the monitor to the bracket (see Figure 197).
3. Sit the monitor into the upright position. Press the adjustment pins on the rear of the
monitor down and inwards. Press monitor back until it clicks to secure monitor into
position.

Chapter 8. Component removal and installation procedures - core unit 223

 4. Unlock the scanner/scale cabinet and slide it away from the core unit to access the lane PC.
For kiosk models, unlock and remove the core unit front cover.
5. Remove the upper and lower side covers on the left side of the core unit. See “Removing
and installing the core unit's covers” on page 208.
6. Route the cables through the cable access opening behind the monitor and down the side of
the core unit to the lane PC.
7. Connect the cables to the lane PC.
8. Slide the scanner/scale cabinet back towards the core unit and lock it.
9. Replace the upper and lower side covers. See “Removing and installing the core unit's
covers” on page 208.
10. Power on the lane.
11. Verify that the monitor brightness and contrast settings are correct. The touch screen
monitor has an auto-adjust feature. Refer to the TCx Display Installation and Service Guide for
Models 5CR, 5CD, 5NR, 5ND, 5SR, and 5SD for more information.

Touch screen monitor bracket removal and installation

Removing the touch screen monitor bracket

Complete the following procedure to remove the touch screen monitor bracket.
1. Close and power off the lane (see “Lane shutdown procedures” on page 37).
2. Remove the touch screen monitor (see “Removing the touch screen monitor” on page 222).
A

Figure 198. Touch screen bracket screws 1

224 6800 Hardware Service Guide

 B

Figure 199. Touch screen bracket screws 2

3. Remove the three upper screws A and the two lower screws B (see Figure 198 and Figure
199) that attach the bracket to the core unit.
4. Remove the touch screen monitor mounting bracket and set it aside.

Installing the touch screen bracket

To replace the touch screen bracket, complete the following procedure.
1. Align the holes in the monitor mounting bracket with the holes on the core unit. Replace
screws A and B (see Figure 198 and Figure 199) to attach the monitor bracket to the core
unit.
2. Install the touch screen monitor. See “Installing the touch screen monitor” on page 223.
3. Power on the lane.

Uninterruptible power supply removal and installation

Removing the uninterruptible power supply

Complete the following procedure to remove the uninterruptible power supply (UPS).
1. Close and power off the lane (see “Lane shutdown procedures” on page 37).
2. Unlock, open and remove the core unit's door. See “Remove and install the core unit's door”
on page 206 and follow the instructions for your model.

Chapter 8. Component removal and installation procedures - core unit 225

 3. Switch the ON/OFF switch B on the front of the UPS to the Off position.

A
Figure 200. Uninterruptible power supply
4. Remove the hook and loop straps A that secure the UPS to the bottom of the core unit.
5. Disconnect the power cables and data cables from the back of the UPS; then, disconnect the
UPS power cable from the short cord it is plugged into (low voltage UPS only).
6. Remove the uninterruptible power supply from the cabinet.

Installing the uninterruptible power supply

Complete the following procedures to replace the uninterruptible power supply.
1. Place the uninterruptible power supply inside the core unit.
2. Connect the cables to the back of the uninterruptible power supply and then connect the
power cable to the short power cable (low voltage UPS only).
3. Slide the uninterruptible power supply into core unit.
4. Use the hook and loop straps to secure the uninterruptible power supply to the core unit.
Note: Any time the UPS is taken out of the core unit or placed in it check, all power cords to
verify that they are securely fastened in their proper receptacles.
5. Turn the uninterruptible power supply power switch to the On position.

226 6800 Hardware Service Guide

 6. Install, close, and lock the door of the core unit.
7. Power on the lane.
8. Perform the uninterruptible power supply battery test procedure (see Uninterruptible
power supply battery test).

Uninterruptible power supply battery removal and installation

This section provides information to remove and install the battery in an uninterruptible power
supply:

Removing the UPS battery

Complete the following procedure to remove the uninterruptible power supply battery:

This procedure is the same regardless of which UPS is installed in the lane.
1. Remove the uninterruptible power supply. See “Uninterruptible power supply removal and
installation” on page 225.
2. Turn the uninterruptible power supply upside down.
A

Figure 201. Press on the retention tab and open the battery door
3. Press down on the rentention tab A (see Figure 201) and push open the battery door.

Chapter 8. Component removal and installation procedures - core unit 227

 A

Figure 202. Reposition the UPS, pull the battery out, and disconnect the leads
4. Reposition the UPS so the battery B (see Figure 202) is near the work surface.
5. Pull the battery out of the UPS as far as it will go. See Figure 202. It may be necessary to tip
the UPS in order to get the battery out of the UPS.
6. Disconnect the leads A (Figure 202) from the terminals.
Note: Expect a small spark when disconnecting leads from terminals.

Installing the UPS battery

Complete the following procedures, to install the uninterruptible power supply (UPS) battery:

1. With the uninterruptible power supply on its side, place the new battery in an upright
position and slide it next to the uninterruptible power supply.
2. Connect each battery lead to its battery terminal.
Note: Expect a small spark when connecting leads to terminals.
3. While ensuring the leads do not become damaged or pinched, slide the battery into the
uninterruptible power supply.
4. Install the battery door.

228 6800 Hardware Service Guide

5. Reinstall the uninterruptible power supply. See “Uninterruptible power supply removal
and installation” on page 225.

Chapter 8. Component removal and installation procedures - core unit 229

230 6800 Hardware Service Guide
Chapter 9. Component removal and installation procedures -
scanner/scale
Component removal and installation procedures - scanner/scale

This chapter contains the removal and installation procedures for field replaceable components
(FRUs) in the scanner/scale shelf.

Scanner/scale removal and installation

The following sections describe generic removal and installation procedures for the scanner/
scale. The procedures vary according to the type of scanner/scale installed in the lane.

Attention: When you replace the scanner, you must reprogram the scanner/scale using a set of
scanner tags. You can download the scanner tags from the Current Object Repository (CORE).

Removing the scanner/scale

Complete the following procedure to remove the scanner/scale.
1. Close and power off the lane (see “Lane shutdown procedures” on page 37).
A

Figure 203. Removing the scanner/scale platter

2. Grasp the scanner/scale platter by lift point A and lift it from the scanner/scale cabinet.

© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2019 231

 A

Figure 204. Scanner/scale lift points

3. Grasp the scanner/scale by lift point A and the lift point B closest to you and lift the
scanner/scale out of the cabinet.
4. Position the scanner/scale on the edge of the scanner/scale cabinet and hold it in place while
you disconnect the cables from the side of the scanner/scale. Note cable connection
locations.
5. Remove the scanner/scale from the scanner/scale cabinet.

Installing the scanner/scale

Complete the following procedure to install the scanner/scale.
1. Pull the scanner/scale cabinet away from the core unit.
2. If present, remove the platter from the scanner/scale.
3. Place the scanner/scale onto the edge of the scanner/scale cabinet and connect all cables to
the scanner/scale.
4. Using the lift points (see Figure 204), lift the scanner/scale and place it into the scanner/scale
cabinet.
5. Test for level front to back and side to side. If necessary, adjust the leveling screws.
6. Place the platter on the scanner/scale.
7. Turn on the lane and scan the programming bar code tags to correctly program the scanner/
scale.
8. Test the scanner/scale by scanning items and processing weight-required items.
9. Notify the store manager that a new scanner/scale is in the lane.

232 6800 Hardware Service Guide

Removing and installing the scanner/scale cabinet
This section provides the information needed to remove and install the scanner/scale cabinet.

Removing the scanner/scale cabinet

Complete the following procedure to remove the scanner/scale cabinet.
1. Close and power off the lane (see “Lane shutdown procedures” on page 37).
2. Unlock the scanner/scale cabinet and slide it away from the core unit.
3. Remove the two screws securing the cable management arm to the side rails and move it
away from the controller. See Figure 190.
4. Remove the scanner/scale (see Removing the scanner/scale).
5. Disconnect all cables going from scanner/scale cabinet to core unit.
A

Figure 205. Remove scanner/scale cabinet bolts

6. Remove the four interior mounting bolts A located on the left and right inner walls of the
core unit.
7. Pull the entire scanner/scale cabinet assembly away from the core unit.

Chapter 9. Component removal and installation procedures - scanner/scale 233

 Installing the scanner/scale cabinet
1. Slide the rails of the scanner scale cabinet into the slots A of the core unit. See Figure 206.
A

Figure 206. Install scanner/scale cabinet

2. Install the four mounting bolts A (see Figure 205) that secure the scanner/scale cabinet
mounting rails to each side of the core unit.
3. Reconnect the cable management arm to the side rails using two mounting screws (see
Figure 190).
4. Install the scanner/scale (see Installing the scanner/scale).
5. Reconnect all cables going from scanner/scale cabinet to core unit.

Removing and installing the coupon box

Removing the coupon box

Complete the following procedure to remove the coupon box.
1. Unlock the scanner/scale cabinet A and slide it away from the core unit.

234 6800 Hardware Service Guide

 B

Figure 207. Remove coupon box from cashless model

2. For cashless models, grasp the coupon box B from the front of the core unit, lift and
remove it.
3. For cash models, grasp the coupon box from the right cash cabinet wall, lift and remove it.

Installing the coupon box

Complete the following procedure to install the coupon box.
1. For cash models, hang the coupon box on the hook inside of the cash cabinet wall.
2. For cashless models, hang the coupon box on the hook inside of the core unit.
3. Slide the scanner/scale cabinet towards the core unit and lock it.

Chapter 9. Component removal and installation procedures - scanner/scale 235

Coupon sensor removal and installation

Removing the coupon sensor

Complete the following procedure to remove the coupon sensor:

1. Close and power off the lane (see “Lane shutdown procedures” on page 37).
2. Remove the scanner/scale cabinet. See “Removing the scanner/scale cabinet” on page 233.
3. Flip the scanner/scale cabinet over and rest it on a flat surface.
4. Remove the four mounting screws B securing the coupon sensor mounting plate A to the
cabinet and remove the coupon sensor assembly.

B
Figure 208. Remove coupon sensor assembly
5. Disconnect cable going to coupon sensor.
6. Remove the two coupon sensor mounting screws C and remove the sensor from the
mounting plate.

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 Installing the coupon sensor
Complete the following procedure to install the coupon sensor. Refer to Figure 208 to identify
parts while completing the steps below.
1. Use two coupon sensor mounting screws C to secure the coupon sensor to the mounting
plate A .
2. Connect cable to the coupon sensor.
3. Mount the coupon sensor to the bottom of the scanner/scale cabinet with the four mounting
plate screws B .
4. Install the scanner/scale cabinet and the scanner/scale. See “Installing the scanner/scale
cabinet” on page 234 and “Installing the scanner/scale” on page 232.
5. Power on the lane.
6. Run the coupon detector/emitter test to verify that the coupon sensor works correctly. See
“Testing the coupon box” on page 84.

Coupon light removal and installation

Removing the coupon light

Complete the following procedure to remove the coupon light.
1. Close and power off the lane (see “Lane shutdown procedures” on page 37).
2. Remove the scanner/scale cabinet from the core unit (see “Removing the scanner/scale
cabinet” on page 233).
3. Remove the coupon sensor (see “Removing the coupon sensor” on page 236).
4. Remove the four mounting nuts A securing the coupon sensor lens to the scanner/scale
cabinet and lift the lens out of the cabinet.

Chapter 9. Component removal and installation procedures - scanner/scale 237

 A
Figure 209. Coupon lens mounting nuts
5. Remove the LED strip from the coupon lens.

Installing the coupon light

Complete the following procedure to install the coupon light.
1. Remove the release liner from the LED strip and apply LED strip to outer perimeter of
coupon lens cavity A in the orientation shown in Figure 210).

Figure 210. Install coupon sensor LED strip

Note: Take care not to apply excessive bending stress where the cables are connected to the
LED strip as this could cause damage.

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 2. Place the coupon sensor lens back into the scanner/scale cabinet by sliding it down over the
four mounting screws in the bottom of the cabinet.
3. Secure the coupon lens in position with the four mounting nuts. See Figure 209.
4. Route the LED cable through the cable management arm.
5. Install the coupon sensor. See “Installing the coupon sensor” on page 237.
6. Install the scanner/scale cabinet. See “Installing the scanner/scale cabinet” on page 234.
7. Power on the lane.
8. Use lane diagnostics to test the coupon indicator assembly (see “Testing the coupon box” on
page 84).

Proximity sensor removal and installation

Removing the proximity sensor

Complete the following procedure to remove the proximity sensor:

1. Close and power off the lane (see “Lane shutdown procedures” on page 37).
2. Unlock the scanner scale cabinet and pull it away from the core unit.
3. Remove the scanner/scale. See “Removing the scanner/scale” on page 231.
4. Disconnect cable from the proximity sensor A (see Figure 211).
A B

Figure 211. Proximity Sensor

5. Use a flat head screw driver to lift the plastic snaps B at each end of the sensor.
6. Push the proximity sensor forward then lift the sensor up and out of the scanner/scale
cabinet.

Chapter 9. Component removal and installation procedures - scanner/scale 239

 Replacing the proximity sensor
Complete the following procedure to replace the proximity sensor:

1. Insert the retention tabs B on the bottom of the sensor into the slots on the proximity
sensor mount and slide them forward until they snap into place. (see “Removing the
proximity sensor” on page 239).
2. Connect the proximity sensor cable to the sensor.
3. Replace the scanner/scale (see “Installing the scanner/scale” on page 232).
4. Slide the scanner/scale cabinet back towards core unit and lock into position.
5. Power on the lane.
6. Use lane diagnostics to test the proximity sensor (see “Testing the proximity sensor” on
page 83).

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Chapter 10. Component removal and installation procedures -
small, medium, large, and extra-large bagging units
Component removal and installation procedures - small, medium, large, and extra-large bagging units

This chapter contains the removal and installation procedures for field replaceable components
(FRUs) in a small, medium, large, and extra-large bagging unit. For FRUs in the cash cabinet or
core unit, see Chapter 8, Component removal and installation procedures - core unit on page 205
and Chapter 7, Component removal and installation procedures - cash cabinet on page 95.
Note: The decorative surfaces on stainless steel parts might have protective plastic coating
applied to protect the surfaces during transit. Remove the plastic before installing the part.
Note:
1. Before you remove any cables, make note of the cable routing. Make sure to route the cables
the same way when you replace them.
2. If you cut and remove any cable ties as part of a procedure, be sure to replace them.
3. The decorative surfaces on stainless steel parts might have protective plastic coating applied
to protect the surfaces during transit. Remove the plastic before installing the part.
Caution: Electrical power must be removed before performing any maintenance or service on
the self checkout system product. See “Lane shutdown procedures” on page 37.
Attention: The AC line voltage primaries are live at all times when the power cord is connected.
Therefore, remove the AC power in accordance with the lane shutdown procedures before
opening the unit or any subassemblies to install features or service the workstation.
Refer to the Toshiba Safety Information guide, at http://www.toshibacommerce.com/support/
publications for more safety information.

Scale platter removal and installation

Removing the scale platter

Complete the following procedure to remove the scale platter:

1. Close and power off the lane (see “Lane shutdown procedures” on page 37.)
2. Apply a firm grip to the baggers A and carefully lift the scale platter B to remove it from
the bagging unit. See “Bagging units” on page 34 for location of bagger parts.
Caution: This assembly weighs more than 18 kg (39.7 lb) and is a two person lift. See
“Lifting safety statement” on page 15.

Replacing the scale platter

Complete the following procedure to replace the scale platter:

1. Slowly lower the scale platter, fitting the pins on the bottom of the platter inside the holes
A (Figure 212) on the load cell assembly covers.

© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2019 241

 A

Figure 212. Scale platter bracket

2. Power on the lane.

Load cell assembly removal and installation

Removing the load cell/scale assembly

Complete the following procedure to remove the load cell assembly:
1. Close and power off the lane. See “Lane shutdown procedures” on page 37.
2. Remove the scale platter. See “Scale platter removal and installation” on page 241.
3. Disconnect the load cell cable(s) from the core controller in the core unit.
4. Note how the cable or cables are routed and remove the cable or cables from any cable
clamps or ties.

242 6800 Hardware Service Guide

 A

Figure 213. Remove the load cell covers

5. Remove the four nuts A shown in Figure 213 and remove the load cell assembly covers.

Chapter 10. Component removal and installation procedures - small, medium, large, and extra-large bagging units 243
 A

Figure 214. Remove the load cell assembly

6. Remove the four screws A shown in Figure 214 and lift and remove the load cell assembly.

Replacing the load cell assembly

Complete the following procedure to replace the load cell assembly:
1. Place the load cell assemblies in place in the bagging unit and line up all four mount holes.
2. Install the four load cell mounting nuts. Do not fully tighten. Refer to Figure 214.
3. Place the load cell assembly covers in their original position on top of the load cells and
secure them in place with screws shown in Figure 213.
4. Tighten the load cell mounting nuts.
5. Route the load cell cables to the connectors on the extender cables located near the pass-
through to the core unit controller. Connect the cables to the extender cables. Install all cable
clamps or ties that were removed. Be sure to route and tie the load cell cables correctly.
Attention: Do not excessively stress the load cell cables. Stress can cause erratic weight
readings and can result in poor calibration or a high volume of rejected items.
6. Install the scale platter. See “Scale platter removal and installation” on page 241.
7. Power on the lane.
8. Calibrate the load cells. See “Calibrating the small, medium, large, extra-large, and carousel
bagging unit load cells” on page 89.

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Chapter 11. Component removal and installation procedures: 4-
bag carousel units
Component removal and installation procedures: 4-bag carousel units

This section contains the removal and installation procedures for the FRUs for the components
of the 4-bag carousel units.

For FRUs in the cash cabinet or core unit, see Chapter 8, Component removal and installation
procedures - core unit on page 205 and Chapter 7, Component removal and installation
procedures - cash cabinet on page 95.
Note:
1. Before you remove any cables, make note of the cable routing. Make sure to route the cables
the same way when you replace them.
2. If you cut and remove any cable ties as part of a procedure, be sure to replace them.
3. The decorative surfaces on stainless steel parts might have protective plastic coating applied
to protect the surfaces during transit. Remove the plastic before installing the part.
Caution: Electrical power must be removed before performing any maintenance or service on
the self checkout system product. See “Lane shutdown procedures” on page 37.
Refer to the Toshiba Safety Information guide, at http://www.toshibacommerce.com/support/
publications for more safety information.
Figure 215 shows the components of the 4-bag carousel bagger, and Table 17 describes each
component.

© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2019 245

 A

Figure 215. 4-bag carousel bagger

Table 17. 4-bag carousel components

Key Description
A Carousel bag rack

B Carousel scale platter

C Roller frame asssembly (included in the bagging unit cabinet)

C Load cell frame assembly (included in the bagging unit cabinet)

C Load cell (included in the bagging unit cabinet)

4-bag carousel bagger components removal and installation

Note: When any part of the carousel is replaced, the scale must be reset to zero or recalibrated to
ensure correct operation. See “Calibrating the small, medium, large, extra-large, and carousel
bagging unit load cells” on page 89.

246 6800 Hardware Service Guide

Removing and replacing the 4-bag carousel bag rack
You can remove the bag rack as needed for your store. To remove the bag rack or racks from the
4-bag carousel:
1. Loosen the two screws B (Figure 216) that secures the bag rack to the top of the platten.
2. Remove the bag rack A (Figure 216).

Figure 216. Carousel bag rack removal

To replace the bag rack or racks:

a. Align the rack and the holder with the cabinet and secure with the screws B (Figure
216).
b. Reset the scale to zero and check scale calibration to ensure correct operation. See
“Calibrating the small, medium, large, extra-large, and carousel bagging unit load
cells” on page 89.

Chapter 11. Component removal and installation procedures: 4-bag carousel units 247
 Removing and replacing the 4-bag carousel scale platter
To remove the scale platter:

Caution: This assembly weighs more than 18 kg (39.7 lb) and is a two person lift. See “Lifting
safety statement” on page 15.
1. Carefully lift the scale platter and bag rack (if attached) off the carousel. See Figure 215 to
identify parts.
2. Set the scale platter aside.
Reverse this procedure to replace the scale platter onto the carousel bagger.
Note: After re-installing the platter, rotate the platter to make sure it moves freely.

Removing and replacing the carousel roller frame assembly

Complete the following procedure to remove and replace the carousel roller frame assembly:

1. Close and power off the lane. See “Standard lane shutdown procedure” on page 38.
2. Remove the platter. See “Removing and replacing the 4-bag carousel scale platter ” on page
248.
3. Unscrew and remove the four bolts A located at corners of the roller frame).

Figure 217. Carousel roller frame assembly

4. Remove the roller frame assembly from the carousel and set the assembly aside.
Reverse this procedure to replace the roller frame assembly onto the carousel bagger.

248 6800 Hardware Service Guide

 1. Snug all four bolts before tightening all the bolts using a 16.3-20.3Nm (12-15 ft-lbs)
torque.
2. Check the scale calibration to ensure correct operation. See “Calibrating the small,
medium, large, extra-large, and carousel bagging unit load cells” on page 89.

Removing and replacing a 4-bag load cell

Complete the following procedure to remove or replace the load cell.
1. If you are unable to calibrate or balance the scale, complete the following step to check the
load cells:
a. Determine which load cell (s) might be defective by comparing the known weight of an
item with the scale recorded weight when the item is placed directly over the load cell
center and ends The range of the recommended test weight is 5-10 kgs (10-20 lbs).
b. Place the known weight on the platter at the front and rear center of the platter, which
is located 200mm front or rear from the platter center. These locations should place the
known weight at the center of the load cell. The recorded weight should be within 0.5kg
(1lb) of the known weight when placed at the center of the load cell. The total weight
difference from the known weight should be less than 27g (.06lb) when the weight is
moved 200mm on the platter to the left or right of the platter center along the load cell
length (load cell length = 400mm).
2. Close and power off the lane. See “Standard lane shutdown procedure” on page 38.
3. Remove the platter. See “Removing and replacing the 4-bag carousel scale platter ” on page
248.
4. Remove the roller frame assembly (“Removing and replacing the carousel roller frame
assembly” on page 248).
5. Disconnect the load cell cables from the extender cables that go to the core unit controller.
The connectors on the extender cables are located near the passthrough to the core unit.
Note: Pay special attention to how the cables are routed and removed from any cable
clamps or ties.
6. Remove the four assembly mount bolts A (Figure 218) securing the load cell using a 10mm
socket drive.

Chapter 11. Component removal and installation procedures: 4-bag carousel units 249
 A

Figure 218. Remove carousel load cell

7. Remove the load cell from the carousel and set it aside.
Note: It is not neccessary to remove both load cells at the same time.
Reverse this procedure to replace the load cell into the carousel bagger. The load cell cable
connector should be attached to the same connector it was attached to prior to removing the
load cell.
Note: Recalibrate the scale to ensure correct operation. See “Calibrating the small, medium,
large, extra-large, and carousel bagging unit load cells” on page 89.

250 6800 Hardware Service Guide

Appendix A. Additional service procedures
Additional service procedures

This section includes information on additional procedures that assist with servicing the 6800
Self Checkout System 7.

Reposition the touchscreen monitor for service or removal

Complete the following procedure to reposition the monitor for use during services or in
preparation to remove it from the core unit.
1. Grasp the top of the monitor and rotate it slightly forward.
2. Locate adjustment pins B at the top left and right corners of the rear of the touchscreen
monitor. While maintaining a secure grip on the monitor, slide pins up and outward to
release monitor from resting position.
Important: Be sure to support the monitor at all times when moving the adjutment pins as it
will move freely once released from resting position.

Figure 219. Touchscreen adjustment pins

3. Continue rotating the monitor until it is in a position that will allow you to perform the
service procedures.

© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2019 251

252 6800 Hardware Service Guide
Appendix B. Wiring diagrams and connections
Wiring diagrams and connections

This section contains the wiring diagrams and connections for the self checkout system.

Power routing diagram

Attention: All power for the lane must be routed to the lane using the power distribution unit 1
(PDU1). Failure to route power correctly can cause problems when diagnosing and repairing the
self checkout system.

Figure 220. Power block diagram 1

© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2019 253

 Figure 221. Power block diagram 2

Lane PC Connectors (4900-786)

Figure 222 shows the connectors on the rear of the lane PC. See the table below the figure to help
identify the connectors on the lane PC.

A B C D E F

L K J I H
Figure 222. Lane PC (4900-786) rear connector panel

254 6800 Hardware Service Guide

 Key Connector
A Printer
B Touchscreen
C Payment Terminal
D UPS
E Core Unit Controller
F Scanner/Scale (if RS232 attached)
G Reset Switch
H Payment Terminal (if RS232 attached)
I Hand Scanner (if RS232 attached)
J Audio Out
K Ethernet
L Video

Core unit controller connectors

Refer to the following when connecting or disconnecting cables from the core unit controller:
A B C D E F G H I

W
EXT LIGHT
CPN PROX RESET CALIBRATION A B DW 1 DW 2 !
24V TAL UG 3 UG 2 UG 1 24V F 24V E 12V D 12V C 12V B 12V A HOST

J K L M N O P Q R S T U
Figure 223. Core unit controller connectors

Table 18. Core unit controller connector assignments

A AC Lane light controller
B Coupon sensor
C Proximity sensor
D Reset button
E Scale calibration
F EAS controller
G Spare (RS232)

Appendix B. Wiring diagrams and connections 255

 H Load cell 1
I Load cell 2
J 24V power in
K Transaction awareness light
L Cash door light
M Coupon light
N Lane light and print/pay light
O Bulk coin recycler
P Banknote recycler
Q Scanner/scale
R Handheld scanner
S Spare (USB)
T Spare (USB)
U Lane PC
V Headphone
W Speaker
X Audio in

Power distribution units

This section shows the connections made to PDU 1 and optional PDU 2.

Power distribution unit 1

Figure 224 shows the connectors on power distribution unit 1, located in the lower portion of the
core cabinet.

256 6800 Hardware Service Guide

 A

Figure 224. Power distribution unit 1 connectors

Table 19. Power distribution unit 1 connectors

Key Connector Key Connector
A UPS/ PDU2 or lane PC (if no UPS/ D AC lane light control module (if
PDU2) present)
B Core unit controller power adapter (if E Input customer supplied AC power
no UPS)
C EAS Controller (if present)

Power distribution unit 2

Figure 225 shows the connectors on power distribution unit 2, located in the lower right corner
of the core unit. PDU2 is optional and only used if there is no UPS.

Appendix B. Wiring diagrams and connections 257

 A

Figure 225. Power distribution unit 2 connectors

Table 20. Power distribution unit 2 connectors

Key Connector Key Connector
A Input from PDU 1 D Additional customer supplied device
B Additional customer supplied device E Additional customer supplied device
C Additional customer supplied device

UPS plug chart

This section provides information about the connectors on the UPS.
Refer to the following when connecting or disconnecting cables from the UPS:

258 6800 Hardware Service Guide

 A A

Gigabit

In Data
Gigabit Port

Data Port
In Out

Circuit Breaker
Out Push to Reset
Controlled by
MASTER
MASTER

Controlled by
MASTER Master

B Circuit Breaker B
Push to Reset

BATTERY C
BACKUP

BATTERY SURGE
BACKUP ONLY
C
CAUTION
D

D
Figure 226. UPS connectors (Low Voltage UPS on left, High Voltage UPS on right)

Table 21. UPS connectors

A USB ( to lane PC)
B AC UPS out power cord (to lane PC)
C AC UPS out power cord (to core unit controller power adapter)
D AC power IN (from PDU 1)

Appendix B. Wiring diagrams and connections 259

260 6800 Hardware Service Guide
Appendix C. Mobile terminal troubleshooting tips
Mobile terminal troubleshooting tips

Attention: Toshiba does not offer for sale or support the Mobile Terminal device or hardware.
You can obtain the Mobile Terminal device from the manufacturer, ZebraTechnologies
(www.zebra.com).
The Mobile Terminal offers wireless connectivity to the assigned lanes. Toshiba currently
supports the Symbol PPT 8800 Mobile Terminal Device using the Windows Mobile 2003
operating system and the Symbol MC70 using Windows Mobile Version 5.0. Toshiba software
configures the Mobile Terminal to work with the self checkout system.
This appendix provides some troubleshooting procedures and Web site links to assist you in
using the Mobile Terminal with self checkout lanes.

Figure 227. Symbol PPT 8800 Mobile Terminal

Troubleshooting mobile terminal

The following troubleshooting tips may help you identify and resolve hardware problems. If
you are not able to resolve a problem using these suggestions, contact the manufacturer.

Table 22. Troubleshooting Hardware Problems

Problem Solution
Mobile terminal does not start. Ensure that the batteries are installed
correctly.
Replace the batteries. If your Mobile Terminal
still does not start, try a soft reset and then a
hard reset.
No sound. Check the System Volume slider in the Sounds
& Notifications dialog box (under Start >
Settings) and adjust sound level accordingly.

© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2019 261

 Mobile terminal turns itself off. The Mobile Terminal is designed to turn off
after a period of inactivity. You can set the
period for both battery power and external
power modes for the device. Check the Power
dialog box in the System tab under Start >
Settings, and change the setting to define a
longer delay before the automatic shutoff
feature activates.
Tapping page buttons or icons does not Align the page. Choose Start > Settings. From
activate the corresponding feature. the System tab, choose screen and press Align
screen.
Access point does not respond to ping from Verify that the lights are on, indicating the
the BOSS. Access Point has power.
Verify that the Access Point is plugged into
the same network as the BOSS.
Verify the IP Address, Subnet Mask and
Gateway of the Access Point with the
corresponding information on the BOSS.

The following list contains troubleshooting tips for mobile terminal IP connection issues.

Table 23. Troubleshooting IP Connections

Problem Solution
Connection Attempt Failed — Error 10065 Indicates the wireless network cannot be
located by the Mobile Terminal.
Check the static IP Address, Subnet Mask and
Gateway on the Mobile Terminal.
Verify that the Access Point is on the wireless
network.
Verify that the Access Point is using the 11
Mbps Direct Sequencing Spread Spectrum.
Verify that the device is within the reach of the
wireless network.
Connection Attempt Failed — Error 10060 Indicates the encryption keys are different
between the Access Point and the Mobile
Terminal.
Determine if encryption keys are set on the
Access Point, or if it is currently an open
system.
If the encryption keys are active (either 40 or
128 bit encryption is set), but the keys do not
match between the Access Point and the
Mobile Terminal, reconcile the keys.
If the Access Point and Mobile Terminal are
set to different types of encryption, determine

262 6800 Hardware Service Guide

 which type of system is desired and modify
the settings so that both systems match.
Connection Attempt Failed — Error 100xx If none of the previous situations describe the
problem, it might indicate that the Mobile
Terminal server is not active. Click on the
Mobile Terminal server icon in the system tray
on the BOSS to check for an active server
connection.

The following list contains troubleshooting tips for miscellaneous software issues.

Table 24. Troubleshooting Mobile Terminal Software

Problem Solution
Mobile terminal server is active and reports Remove the Mobile Terminal device from the
that the device is in the cradle, but the system and reconnect the device.
configuration download window does not
1. From the Mobile Terminal server menu,
appear.
select the Device option and select Remove
from System. Click Yes when prompted.
2. Remove the Mobile Terminal from the
cradle and then replace it in the cradle to
create a new connection with the Mobile
Terminal server.
3. When the configuration window opens,
select Yes to download the ACMHandheld
application to the Mobile Terminal.
The following message displays while starting Might indicate that the StoreConfig.ini file (or
the Mobile Terminal server: Unable to for Version 6, the MTS.ini file) has been
determine MTA IP Port Number for removed from the system. Verify that the file
the ACM Lane x. This message may be is still located on the BOSS.
followed by the message: “Application Error:
Check the MTA_IP_Port value in
Unable to load ACM System Configuration”.
StoreConfig.ini (or for Version 6, the MTS.ini
file) to verify a correct setting. The correct
value is 5001.
Mobile Terminal server does not open and For Version 5.x, might indicate the
displays a message that Lane NN does not LaneConfig.ini file has not been written back
have an IP address. to the BOSS. This file is where the Mobile
Terminal server finds the lane IP settings. This
might occur if the BOSS's hard drive is
replaced and all the lanes are not cycled.
To correct the problem:
1. Cycle all the self checkout lanes.
2. Copy the LaneConfig.ini from Lane NN
and place it in the Lanenn subdirectory on
the BOSS.

For Version 6, might indicate that the

MTConfig.pro file is out-of-date on the BOSS.

Appendix C. Mobile terminal troubleshooting tips 263

 To allow the system to recreate it:
1. Delete the C:\Program Files\IBM
\StoreIntegrator\user\rma
\MTConfig.pro file.
2. Stop and restart the Remote Management
Master Agent Service.

Troubleshooting mobile terminal software and hardware

The flow charts in this section help you determine the source of errors that occur during Mobile
Terminal operation. Use the steps described in the following flow diagrams to identify the
source of your Mobile Terminal error.
In some troubleshooting steps, references are made to common procedures and configuration
settings you can use to correct Mobile Terminal problems. For detailed information, see the
Operations Guide for your specific self checkout system.

264 6800 Hardware Service Guide

 Is the
NO Press the red power
Mobile Terminal unit button.
turned on?

YES Keeps shutting NO

itself down
Replace the battery.
Refer to the table Troubleshooting
Hardware Problems in this NO
appendix.
Put the Mobile
Terminal back in the
cradle and press the
red button.

NO

Perform a soft reset.

NO

Perform a hard
reset.

NO

Call hardware
support for the Mobile
Terminal.

Have you placed Connect the serial

the Mobile cable from the cradle
Terminal in the to the BOSS, cradle the
cradle and used the NO device, and answer
Mobile Terminal “YES” to the
Server to download download question
the Self Checkout from Mobile
application? Terminal Server.

YES

Figure 228. Troubleshooting Mobile Terminal Software and Hardware, Part 1 of 5

Appendix C. Mobile terminal troubleshooting tips 265

 Was the cradle or Check the serial
NO
device recognized by cable connection
the Microsoft from the cradle to the
ActiveSync BOSS.
application?
NO
YES

Run Microsoft
ActiveSync
procedure to
recognize devices
plugged into COM
ports.

NO

Call hardware
support for the Mobile
Terminal.
Have you completed
NO
the Mobile Terminal See the Operations
initialization Guide
procedures?

YES

Did you have the

device problem during YES Call hardware
the initialization support for the Mobile
procedures? Terminal.

NO

Do you have See the table

problems related to YES Troubleshooting Hardware
other hardware Problems in this
features, such as appendix.
sound, touch, sleep
mode? NO

NO Call hardware
support for the Mobile
Terminal.

Figure 229. Troubleshooting Mobile Terminal Software and Hardware, Part 2 of 5

266 6800 Hardware Service Guide

 Click on the Mobile
Is the Mobile NO Terminal Server
Terminal Server
icon on the BOSS’s
running?
system tray.

YES

Check the
StoreConfig.ini file (MTS.ini
YES file for V6).
Is the MTA_IP_Port
set to 5001?

NO

Set MTA_IP_Port to
5001.

Call software
support.

Did the Mobile Remove the device

Terminal Server from the cradle and
allow you to NO replace it back into
download the the cradle. The
configuration Configuration
information? Download window
should appear.

YES

Call software
Support.

Figure 230. Troubleshooting Mobile Terminal Software and Hardware, Part 3 of 5

Appendix C. Mobile terminal troubleshooting tips 267

 Did configuration information NO Call software support
from BOSS download
successfully?

YES

Did the Self Checkout NO

application start? Perform a soft reset.

YES

Does the Start menu

list the Self Checkout
application?

NO YES

Repeat configuration Double-click on the

download procedure Self Checkout
application entry.

Still does not start

Call software
support

Did Mobile Terminal

complete the
connection to NO See the table Trouble-
BOSS? shooting IP connection
in this appendix

YES
No Connection

Call software
support.

Figure 231. Troubleshooting Mobile Terminal Software and Hardware, Part 4 of 5

268 6800 Hardware Service Guide

 Is the Mobile Terminal not Is the Mobile Terminal assigned
recognizing any of the YES to any lanes in “Device Self
assigned lanes? Checkout Assignments”?
(see Operations Guide)

NO YES NO

Is the StoreConfig.ini file Update "Device

“EnableMoblieTerminalAgent” set Self Checkout
to FALSE? For V6, this is the “Active Assignment”.
Mobile Terminal Support at the lane”
store-level option in the configuration
tool for the BOSS.

YES NO

Set value to Call software

“TRUE”. support.
Is the Mobile
Terminal not
recognizing one Is the Mobile Terminal assigned
particular lane? YES to that lane in “Device Self
Checkout Assignments”?
(see Operations Guide)

NO YES NO

Is the lane powered on? Update "Device

Self Checkout
YES NO Assignments”.

Is the lane labeled Power on the

“Not Available” on lane.
the Mobile Terminal?
YES NO

Perform a soft Is the lane open for shopping?

reset on the
Mobile Terminal. NO
Still not
recognized Open the lane and wait
about 45 seconds.
Call software
support. Still not recognized

Call software
support. Perform a soft
reset on the NO Call software
Mobile Terminal. support.

Figure 232. Troubleshooting Mobile Terminal Software and Hardware, Part 5 of 5

Appendix C. Mobile terminal troubleshooting tips 269

270 6800 Hardware Service Guide
Appendix D. Moving the lane after installation
Moving the lane after installation

This appendix gives basic information about moving the lane after installation. See the Hardware
Planning and Installation Guide for more detailed instructions.
To move the lane:
1. If the lane is a cash-equipped lane with bank note recycler, the bank note recycler heads
must be parked before the lane is moved.
a. Close the lane and run Lane Diagnostics.
b. Select the Cash tab
c. At the bottom of the screen, select Park Recycler.
d. Wait for confirmation that the heads are parked.
e. Exit lane diagnostics.
2. Shut the lane down.
3. Turn off the circuit breaker for the lane.
4. Remove all electrical power connections.
5. Remove any externally connected cabling.
6. If the lane is a cash-equipped lane, unlock and open the scanner/scale cabinet. Disconnect all
cables coming from the cash cabinet. Raise the cash cabinet latch and pull the cash cabinet
away from the core cabinet. Place the cash cabinet on a dolly and move separately to the
new location.
7. Press the On/Off button on the UPS for approximately 2 seconds until it beeps and turns off.
8. If the lane has a medium, large, carousel, or extra large bagging station, disconnect the load
cell cables and pull them through the bagger arms into the bagging cabinet. Disconnect the
bagging cabinet from the bagger arm and move separately to the new location.
9. If the lane is equipped with an LED lane light pole, remove it to prevent damage during
relocation.
10. Place the core unit on a pallet or dolly and move it to the new location.
11. Reinstall using the parts of the Hardware Planning and Installation Guide that apply.

© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2019 271

272 6800 Hardware Service Guide
Appendix E. BOSS PC and lane BIOS settings
BOSS PC and lane BIOS settings

This section gives the BIOS settings for the lane PC and the BOSS PC for the different versions of
self checkout software. If the planar board is replaced, make sure the BIOS is set correctly.
For both the BOSS PC and the lane PC, ensure that the system BIOS is at the appropriate version
for your hardware. To check the version, turn on the computer and observe the BIOS version
during the boot sequence, as it is shown briefly on the display monitor. If the BIOS is out of date,
you should upgrade it before continuing.
The latest BIOS level can be downloaded from the Toshiba support web site at http://
www.toshibacommerce.com/support.

Configuring the BOSS BIOS settings

Complete the following steps to configure the BIOS for the BOSS:
1. Load the default settings. An option is displayed on the BIOS screen that allows you to load
the default settings.
2. For the 4900-786, configure the boot order under "Boot" as follows:
a. USB Floppy
b. USB KEY
c. USB Hard Disk
d. USB CD/DVD
e. CD/DVD
f. Hard Disk
3. For the 4900-786, complete the following steps:
a. Go to "SATA Mode" under "Devices". Press Enter at this option.
b. Press Enter on "IDE Mode".
Note: When editing the BIOS settings for the BOSS before installing the platform software,
insert the BOSS Windows Server diskettes before saving your changes so that the computer
can boot from that diskette when you exit the BIOS utility in the next step.

Configuring the lane BIOS settings

Complete the following steps to configure the BIOS for the lanes:
1. Load the default settings. An option is displayed on the BIOS screen that allows you to load
the default settings.
2. For the 4900-786, configure the boot order under "Boot" as follows:
a. USB Floppy
b. USB KEY
c. USB Hard Disk
d. USB CD/DVD
e. CD/DVD
f. Hard Disk
g. Network
3. Edit the power management settings to ensure that the computer is automatically turned on
when power is restored to the system. This setting is called “After Power Failure” on the
4900-786. The power management settings should be set to the following:

© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2019 273

 a. Turn On for Model 4845 Lanes.
b. Last State for Model 6800 Lanes
c. The setting for the "Power Button Mode" is the default value.
4. For 4690 with the 4900-786, complete the following steps:
a. Go to "SATA Mode" under "Devices". Press Enter at this option.
b. Press Enter on "IDE Mode".
5. For 4900-786 (-E86), complete the following recovery media installation steps:
a. Go to "SATA Mode" under "Devices". Press Enter at this option.
b. Press Enter on "RAID Mode".
c. Run the recovery DVD.

274 6800 Hardware Service Guide

Notices
This information was developed for products and services offered in the U.S.A.
Toshiba Global Commerce Solutions may not offer the products, services, or features discussed
in this document in other countries. Consult your local Toshiba Global Commerce Solutions
representative for information on the products and services currently available in your area. Any
reference to a Toshiba Global Commerce Solutions product, program, or service is not intended
to state or imply that only that Toshiba Global Commerce Solutions product, program, or service
may be used. Any functionally equivalent product, program, or service that does not infringe
any Toshiba Global Commerce Solutions intellectual property right may be used instead.
However, it is the user's responsibility to evaluate and verify the operation of any non-Toshiba
Global Commerce Solutions product, program, or service.
Toshiba Global Commerce Solutions may have patents or pending patent applications covering
the subject matter in this document. The furnishing of this document does not give you any
license to these patents. You can send license inquiries, in writing, to:
Toshiba Global Commerce Solutions
Attn: General Counsel
3901 South Miami Blvd.
Durham, NC 27703
United States of America
The following paragraph does not apply to the United Kingdom or any other country where
such provisions are inconsistent with local law: TOSHIBA GLOBAL COMMERCE SOLUTIONS
PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain
transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors. Changes are
periodically made to the information herein; these changes will be incorporated in new editions
of the publication. Toshiba Global Commerce Solutions may make improvements and/or
changes in the product(s) and/or program(s) described in this publication at any time without
notice.
Toshiba Global Commerce Solutions may use or distribute any of the information you supply in
any way it believes appropriate without incurring any obligation to you.
Any references in this information to non-Toshiba Global Commerce Solutions Web sites are
provided for convenience only and do not in any manner serve as an endorsement of those Web
sites. The materials at those Web sites are not part of the materials for this Toshiba Global
Commerce Solutions product and use of those Web sites is at your own risk.
Information concerning non-Toshiba Global Commerce Solutions products was obtained from
the suppliers of those products, their published announcements or other publicly available
sources. Toshiba Global Commerce Solutions has not tested those products and cannot confirm
the accuracy of performance, compatibility or any other claims related to non-Toshiba Global
Commerce Solutions products. Questions on the capabilities of non-Toshiba Global Commerce
Solutions products should be addressed to the suppliers of those products.
This information is for planning purposes only. The information herein is subject to change
before the products described become available.

Telecommunication regulatory statement

© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2019 275

 This product is not intended to be connected directly or indirectly by any means whatsoever to
interfaces of public telecommunications networks, nor is it intended to be used in a public
services network.

Electronic emission notices

When you attach a monitor to the equipment, you must use the designated monitor cable and
any interference suppression devices that are supplied with the monitor.

Federal Communications Commission (FCC) statement

This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his own
expense.
Properly shielded and grounded cables and connectors must be used in order to meet FCC
emission limits. Toshiba Global Commerce Solutions is not responsible for any radio or
television interference caused by using other than recommended cables and connectors or by
unauthorized changes or modifications to this equipment. Unauthorized changes or
modifications could void the user's authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.

Industry Canada Class A Emission Compliance statement

This Class A digital apparatus complies with Canadian ICES-003.

Avis de conformité à la réglementation d'Industrie Canada

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

European Union Electromagnetic Compatibility (EMC) Directive

Conformance Statement
This product is in conformity with the protection requirements of EU Council Directive
2014/30/EU on the approximation of the laws of the Member States relating to electromagnetic
compatibility. Toshiba Global Commerce Solutions cannot accept responsibility for any failure to
satisfy the protection requirements resulting from a non-recommended modification of the
product, including the fitting of non-Toshiba Global Commerce Solutions option cards.

276 6800 Hardware Service Guide

 This product has been tested and found to comply with the limits for Class A Information
Technology Equipment according to CISPR 32/European Standard EN 55032. The limits for Class
A equipment were derived for commercial and industrial environments to provide reasonable
protection against interference with licensed communication equipment.
Attention: This is a Class A product. In a domestic environment this product may cause radio
interference, in which case the user may be required to take adequate measures.
Responsible manufacturer:
Toshiba Global Commerce Solutions
3901 South Miami Blvd.
Durham, NC 27703
United States of America
European Community contact:
Toshiba Global Commerce Solutions, Inc.
Brand Manager - Europe, Middle East & Africa
Z.1 Researchpark 160, 1731 Asse, Belgium
Tel: 33-6845-35093
e-mail: [email protected]

Germany Class A statement

Deutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse A EU-Richtlinie zur
Elektromagnetischen Verträglichkeit
Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2014/30/EU zur
Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-
Mitgliedsstaaten und hält die Grenzwerte der EN 55032 Klasse A ein.
Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren
und zu betreiben. Des Weiteren dürfen auch nur von der Toshiba Global Commerce Solutions
empfohlene Kabel angeschlossen werden. Toshiba Global Commerce Solutions übernimmt keine
Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne
Zustimmung der Toshiba Global Commerce Solutions verändert bzw. wenn
Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Toshiba Global
Commerce Solutions gesteckt/eingebaut werden.
EN 55032 Klasse A Geräte müssen mit folgendem Warnhinweis versehen werden: “Warnung:
Dieses ist eine Einrichtung der Klasse A. Diese Einrichtung kann im Wohnbereich Funk-
Störungen verursachen; in diesem Fall kann vom Betreiber verlangt werden, angemessene
Maβnahmen zu ergreifen und dafür aufzukommen.”
Deutschland: Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von
Geräten
Dieses Produkt entspricht dem “Gesetz über die elektromagnetische Verträglichkeit von Geräten
(EMVG)”. Dies ist die Umsetzung der EU-Richtlinie 2014/30/EU in der Bundesrepublik
Deutschland.
Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische
Verträglichkeit von Geräten (EMVG) (bzw. der EMC EG Richtlinie 2014/30/EU) für Geräte der
Klasse A
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-
Konformitätszeichen - CE - zu führen.
Verantwortlich für die Einhaltung der EMV Vorschriften ist der Hersteller:

Notices 277
 Toshiba Global Commerce Solutions
3901 South Miami Blvd.
Durham, NC 27703
United States of America
Der verantwortliche Ansprechpartner des Herstellers in der EU ist:
Toshiba Global Commerce Solutions, Inc.
Brand Manager - Europe, Middle East & Africa
Z.1 Researchpark 160, 1731 Asse, Belgium
Tel: 33-6845-35093
e-mail: [email protected]
Generelle Informationen:
Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55032 Klasse A.

Australia and New Zealand Class A statement

Attention: This is a Class A product. In a domestic environment this product may cause radio
interference, in which case the user may be required to take adequate measures.

People's Republic of China Class A electronic emission statement

Attention: This is a Class A product. In a domestic environment this product may cause radio
interference, in which case the user may be required to take adequate measures.

Russian Electromagnetic Interference (EMI) Class A statement

278 6800 Hardware Service Guide

Japanese Electrical Appliance and Material Safety Law statement

Japanese power line harmonics compliance statement

Japan Voluntary Control Council for Interference Class A statement

Attention: This is a Class A product based on the standard of the Voluntary Control Council for
Interference (VCCI). If this equipment is used in a domestic environment, radio interference may
occur, in which case, the user may be required to take corrective actions.

Japan Electronics and Information Technology Industries

Association (JEITA) statement

Japan Electronics and Information Technology Industries Association (JEITA) Confirmed

Harmonics Guidelines with Modifications (products greater than 20 A per phase).

Korean communications statement

Notices 279
 This is electromagnetic wave compatibility equipment for business (Type A). Sellers and users
need to pay attention to it. This is for any areas other than home.

Taiwan Class A compliance statement

Taiwan contact information

Toshiba Global Commerce Solutions Taiwan Product Service Contact Info:

Toshiba Global Commerce Solutions, Inc.
Rm. 1, 5F., No.3-2, Park St., Nangang Dist., Taipei City, Taiwan
Telephone: 0800-001-939

280 6800 Hardware Service Guide

Cable ferrite requirement
All cable ferrites are required to suppress radiated EMI emissions and must not be removed.

Electrostatic discharge (ESD)

Attention: Electrostatic discharge (ESD) damage can occur when there is a difference in charge
between the part, the product, and the service person. No damage will occur if the service
person and the part being installed are at the same charge level.
ESD damage prevention
Anytime a service action involves physical contact with logic cards, modules, back-panel pins, or
other ESD sensitive (ESDS) parts, the service person must be connected to an ESD common
ground point on the product through the ESD wrist strap and cord.
The ESD ground clip can be attached to any frame ground, ground braid, green wire ground, or
the round ground prong on the AC power plug. Coax or connector outside shells can also be
used.
Handling removed cards
Logic cards removed from a product should be placed in ESD protective containers. No other
object should be allowed inside the ESD container with the logic card. Attach tags or reports that
must accompany the card to the outside of the container.

Product recycling and disposal

This unit must be recycled or discarded according to applicable local and national regulations.
Toshiba Global Commerce Solutions encourages owners of information technology (IT)
equipment to responsibly recycle their equipment when it is no longer needed. Toshiba Global
Commerce Solutions offers a variety of product return programs and services in several
countries to assist equipment owners in recycling their IT products. Information on Toshiba
Global Commerce Solutions product recycling offerings can be found on the Toshiba Global
Commerce Solutions product recycling programs website.
Español: Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa
nacional o local aplicable. Toshiba Global Commerce Solutions recomienda a los propietarios de
equipos de tecnología de la información (TI) que reciclen responsablemente sus equipos cuando
éstos ya no les sean útiles. Toshiba Global Commerce Solutions dispone de una serie de
programas y servicios de devolución de productos en varios países, a fín de ayudar a los
propietarios de equipos a reciclar sus productos de TI. Se puede encontrar información sobre las
ofertas de reciclado de productos de Toshiba Global Commerce Solutions en el sitio web Toshiba
Global Commerce Solutions product recycling programs.

Note: This mark applies only to countries within the European Union (EU) and Norway.
Appliances are labeled in accordance with European Directive 2012/19/EU concerning waste
electrical and electronic equipment (WEEE). The Directive determines the framework for the
return and recycling of used appliances as applicable throughout the European Union. This label
is applied to various products to indicate that the product is not to be thrown away, but rather
reclaimed upon end of life per this Directive.
Remarque : Cette marque s’applique uniquement aux pays de l’Union Européenne et à la
Norvège. L’etiquette du système respecte la Directive européenne 2012/19/EU en matière de
Déchets des Equipements Electriques et Electroniques (DEEE), qui détermine les dispositions de

Notices 281
 retour et de recyclage applicables aux systèmes utilisés à travers l’Union européenne.
Conformément à la directive, ladite étiquette précise que le produit sur lequel elle est apposée ne
doit pas être jeté mais être récupéré en fin de vie.

In accordance with the European WEEE Directive, electrical and electronic equipment (EEE) is to
be collected separately and to be reused, recycled, or recovered at end of life. Users of EEE with
the WEEE marking per Annex IV of the WEEE Directive, as shown above, must not dispose of
end of life EEE as unsorted municipal waste, but use the collection framework available to
customers for the return, recycling, and recovery of WEEE. Customer participation is important
to minimize any potential effects of EEE on the environment and human health due to the
potential presence of hazardous substances in EEE. For proper collection and treatment, contact
your local Toshiba Global Commerce Solutions representative.
Disposal of IT products should be in accordance with local ordinances and regulations.

Battery safety

FG：!"#$%&。()*+,，-./0"#1234"。
-.：6"#78198:;、6"#=>? 100°C (212°F) @A、BC1DE。 (C003)

Caution: Risk of explosion if battery is replaced by an incorrect type. Dispose of used

batteries according to the instructions.

Battery return program

This product may contain sealed lead acid, nickel cadmium, nickel metal hydride, lithium, or
lithium ion battery. Consult your user manual or service manual for specific battery information.
The battery must be recycled or disposed of properly. Recycling facilities may not be available in
your area. For information on disposal of batteries outside the United States, go to the Battery
disposal website or contact your local waste disposal facility.

282 6800 Hardware Service Guide

For Taiwan:

Please recycle batteries.

For the European Union:

Notice: This mark applies only to countries within the European Union (EU)
Batteries or packaging for batteries are labeled in accordance with European Directive
2013/56/EU concerning batteries and accumulators and waste batteries and accumulators. The
Directive determines the framework for the return and recycling of used batteries and
accumulators as applicable throughout the European Union. This label is applied to various
batteries to indicate that the battery is not to be thrown away, but rather reclaimed upon end of
life per this Directive.
Les batteries ou emballages pour batteries sont étiquetés conformément aux directives
européennes 2013/56/EU, norme relative aux batteries et accumulateurs en usage et aux batteries
et accumulateurs usés. Les directives déterminent la marche à suivre en vigueur dans l'Union
Européenne pour le retour et le recyclage des batteries et accumulateurs usés. Cette étiquette est
appliquée sur diverses batteries pour indiquer que la batterie ne doit pas être mise au rebut mais
plutôt récupérée en fin de cycle de vie selon cette norme.

Notices 283
 In accordance with the European Directive 2013/56/EU, batteries and accumulators are labeled to
indicate that they are to be collected separately and recycled at end of life. The label on the
battery may also include a chemical symbol for the metal concerned in the battery (Pb for lead,
Hg for mercury and Cd for cadmium). Users of batteries and accumulators must not dispose of
batteries and accumulators as unsorted municipal waste, but use the collection framework
available to customers for the return, recycling and treatment of batteries and accumulators.
Customer participation is important to minimize any potential effects of batteries and
accumulators on the environment and human health due to the potential presence of hazardous
substances. For proper collection and treatment, contact your local Toshiba Global Commerce
Solutions representative.
This notice is provided in accordance with Royal Decree 106/2008 of Spain: The retail price of
batteries, accumulators and power cells includes the cost of the environmental management of
their waste.

For California:
Perchlorate material – special handling may apply
Refer to www.dtsc.ca.gov/hazardouswaste/perchlorate.
The foregoing notice is provided in accordance with California Code of Regulations Title 22,
Division 4.5, Chapter 33: Best Management Practices for Perchlorate Materials. This product/part
includes a lithium manganese dioxide battery which contains a perchlorate substance.

Flat panel displays

The fluorescent lamp in the liquid crystal display contains mercury. Dispose of it as required by
local ordinances and regulations.

Monitors and workstations

Connecticut: Visit the website of the Department of Energy & Environmental Protection at
www.ct.gov/deep for information about recycling covered electronic devices in the State of
Connecticut, or telephone the Connecticut Department of Environmental Protection at
1-860-424-3000.
Oregon: For information regarding recycling covered electronic devices in the state of Oregon,
go to the Oregon Department of Environmental Quality site at www.deq.state.or.us/lq/
electronics.htm.
Washington: For information about recycling covered electronic devices in the State of
Washington, go to the Department of Ecology Website at fortress.wa.gov/ecy/recycle/ or
telephone the Washington Department of Ecology at 1-800-Recycle.

284 6800 Hardware Service Guide

Trademarks
The following are trademarks or registered trademarks of Toshiba, Inc. in the United States or
other countries, or both:
Toshiba
The Toshiba logo
The following are trademarks of Toshiba Global Commerce Solutions in the United States or
other countries, or both:
AnyPlace
SureMark
SurePoint
SurePOS
TCxWave
TCxFlight
TCx
The following are trademarks of International Business Machines Corporation in the United
States or other countries, or both:
DB2
DB2 Universal Database
IBM and the IBM logo
PS/2
Wake on LAN
WebSphere
Linux is a trademark of Linus Torvalds in the United States, other countries, or both.
Magellan is a registered trademark of Datalogic Scanning, Inc.
SYMBOL a registered trademark of Symbol Technologies, Inc.
Microsoft, Windows, Windows NT, and the Windows 95 logo are trademarks of Microsoft
Corporation in the United States, other countries, or both.
Celeron and Intel are trademarks of Intel corporation in the United States, or other countries.
Java and all Java-based trademarks and logos are trademarks of Oracle, Inc. in the United States,
or other countries, or both.
Other company, product, or service names may be trademarks or service marks of others.

Notices 285
286 6800 Hardware Service Guide
Index
carousel bagger 246 connectors (continued)
120 V uninterruptible power supply battery carousel, 4-bag core unit controller 255
remove 227 removal and installation cuc 258
replace 228 procedures 245 lane PC (4900-786) 254
4-bag carousel cash power distribution unit 1 256
removal and installation diagnostics 69 power distribution unit 2 257
procedures 245 on-screen maintenance 72 UPS 258
4-bag carousel scale platter cash box core controller
removal and installation 248 install 105 firmware version 79
removal 104 core unit controller
cash cabinet connectors 255
A remove and replace procedures 95 installation 214
cash machine removal 212
about this guide 17 testing 84 coupon
cash models 19 indicator
cashless 19 installing 238
B cashless model 19
cassette
light
remove 237
bag rack removal and installation 104 sensor
4-bag carousel removal and Class A compliance statement installation 237
installation 247 Australia and New Zealand 278 remove 236
4-bag carousel, removal and China 278 coupon box
installation 247 European Union 276 installing 235
bagger FCC (USA) 276 removing 234
carousel 246 Germany 277 testing 84
bagging module Japan 279 coupon light assembly
carousel 246 Russia 278 removal and installation 237
Models E06, and E16 246 clean coupon sensor
balancing singulator 55 removal and installation 236
load cells 86 clear jam
Balancing and calibrating 86 between main module and cash box 54
banknote recycler between upper and lower spine 43
coin hopper 55
D
error codes 58
installation 100 from bundler 48 damage from electrostatic discharge 281
removing 99 from loader cassette 45 diagnostics
battery from recycler cassette 50 cash 69
replace from the positioner 45 cash machine 84
120 V uninterruptible power lower spine 42 coupon box 84
supply 228 singulator 55 lane 79
battery return program 282 under main module 47 lane light operation 82
BIOS upper spine 41 proximity sensor 83
BOSS PC 273 clearing jams scanner/scale 80
lane PC 23, 273 in banknote recycler 47 transaction awareness light 82
BOSS PC in cash handling devices 41 diagram
BIOS settings 273 in recycling coin handler 55 power routing 253
bulk coin recycler coin hopper disassemble
installing 147 installation 164 upper front and rear rollers 113
removal and installation 145 remove 163 upper front roller 113
removing 145 component upper rear roller 113
locations 27 disposal of equipment 281
component locations down sensor
C 4-bag carousel 245 install 137
bagging units 34 remove 133
cable ferrite requirement 281 carousel bagging units 34
cables component testing 79
connections
lane PC (4900-786) 254
core unit controller 255
E
calibrate 86
calibration lane PC (4900-786) 254 electromagnetic Interference statement
load cells for models with bagging power distribution unit 1 256 Russia 278
unit 89 power distribution unit 2 257 electronic emissions notices
carousel 4-bag rack, removing and UPS 258 Australia and New Zealand 278
installing 247 connectors China 278

© Copyright Toshiba Global Commerce Solutions, Inc. 2018, 2019 287

electronic emissions notices (continued) installing (continued) lane power, trouble shooting 68
European Union 276 lane PC 217 load cell
FCC (USA) 276 loader cassette lower roller 117 assembly
Germany 277 lower roller 117 remove 242
Japan 279 pin pad mount 92 replace 244
Korea 279 reset button 220 Models Ex1, Ex2, and Ex3
electrostatic discharge (ESD) 281 scale 241 removal and installation 242
emergency power-off procedure 37 scale platter 241 load cell assembly
end of life disposal 281 scanner/scale 232 carousel
equipment disposal 281 singulator coin belt 163 removal and installation 249
error codes speaker 218 removal and installation 249
bulk coin recycler 59 transaction awareness light 216 load cells 86
core unit 75 up sensor 132 loader
European Union battery recycling interlock 139 install 107
statement 283 interlock system remove 107
extract 38 install 143 loader cassette 117
removal and installation 139 location of model number 22
remove 140 location of serial number 22
F invoke lane diagnostics
memory key 90
locations of components
bagging units 34
ferrite requirement 281 carousel bagging units 34
firmware locked lane
update 23 J resetting 39
troubleshooting 66, 67
firmware update
banknote recycler 23 jam lower spine
printer 23 singulator 55 jam 42
recycling coin handler 23 Japan Electronics and Information
firmware version Technology Industries Association
verifying 79 statement 279 M
flat panel displays 284 Japanese Electrical Appliance and Material
Safety Law statement 279 main module
Japanese power line harmonics compliance installation 125
H statement 279
Japanese VCCI Council Class A
removal 122
removal to clear jam 121
handheld device 261 statement 279 main module bezel
remove 126
maintenance
I K cash 72
master
indicator status Korean communications statement 279 shopper assistant card 41
banknote recycler 58 master shopper assistant card 79
indicators mercury-added statement 284
mobile terminal
core unit 75 L hardware 261
install
banknote recycler 100 lane troubleshooting
cash box 105 PC IP connections 262
cashless model core unit door 208 remove 216 software 264
coin cup 97 replace 217 model and serial number label 22
coin hopper 164 remove power from 38 models 19
core unit controller 214 lane diagnostics monitor
core unit lower door 206 cash machine 84 removal and installation 222
coupon sensor 237 coupon box 84 monitor bracket
detection plate 111 lane light 82 removal and installation 224
interlock system 143 proximity sensor 83 mount
kisok model core unit door 206 scanner/scale 80 pin pad
loader 107 transaction awareness lights 82 remove 91
printer 93 verifying core unit controller firmware replace 92
recycler 108 level 79 moving the lane 271
scanner/scale cabinet 234 lane light operation
spine 102 testing 82
uninterruptible power supply 226 lane PC N
installing BIOS settings 273
bulk coin recycler 147 removing and installing 216 notices
coupon box 234, 235 lane PC (4900-786) battery recycling 283
coupon indicator 238 connectors 254 cable ferrites 281
down sensor 137 lane power strip not receiving power 68 electronic emissions 276
electrostatic discharge (ESD) 281

288 6800 Hardware Service Guide

notices (continued) remove (continued) removing and installing (continued)
end of life disposal 281 interlock system 140 miscellaneous parts 206
Toshiba 275 spine 101 pin pad 91
upper front and rear rollers 113 pin pad mounting bracket 91
upper front roller 113 proximity sensor 239
P upper rear roller 113
removing
proximity sesnor 239
receipt printer 92
payment cabinet 120 V uninterruptible power supply roller frame assembly 248
external components 91 battery 227 scale platter 241
miscellaneous components AC 37 scanner/scale 231
remove and replace 91 auto reject feedback kit 186 singulator coin belt 160
PC auto reject motor assembly 189 touch screen monitor 222
BIOS settings 273 banknote recycler 99 touch screen monitor bracket 224
removing and installing 216 bulk coin recycler 145 transaction awareness light
perchlorate 284 cash box 104 assembly 214
pin pad coin entry cup 95 uninterruptible power supply 225
mount coin hopper 163 uninterruptible power supply
remove 91 core unit controller 212 battery 227
replace 92 core unit lower door 206 up sensor 128
mounting bracket coupon box 234 replace
removal and installation 91 coupon light 237 120 V uninterruptible power supply
removal and installation 91 down sensor 133 battery 228
power escalator motor assembly 185 touch screen monitor 223
off 37 input/output chute assembly 156 replacing
on 37 lane PC 216 input/output chute assembly 156
remove and restore 38 load cell assembly 242 load cell assembly 244
reset 37 loader 107 touch screen bracket 225
power distribution unit 1 main module bezel 126 reposition monitor for service 251
connectors 256 pin pad mount 91 reset button
troubleshooting 69 power 38 removal and installation 219
power distribution unit 2 power from lane 38 remove 219, 220
connectors 257 printer 92 replace 220
power distribution units 256 proximity sensor 239 resetting a locked lane 39
power off procedure recycler 108 restore
alternate 38 reject motor coin deflector 195 ac power 38
standard 38 reset button 219, 220 power 39
power on procedure 37 scale platter 241 power to lane 39
power routing scanner/scale 231 roller frame assembly
diagram 253 scanner/scale cabinet 233 carousel
power supply sensor 236 removal and installation 248
uninterruptible singulator coin belt 160 Models E04 and E14
install 226 singulator motor assembly 184 removal and installation 248
remove 225 speaker 218 removal and installation 248
power-off procedure touch screen 222 running
emergency 37 touch screen bracket 224 cash diagnostics 69
power, trouble shooting lane 68 touch screen monitor 222
printer transaction awareness light 214
install 93 uninterruptible power supply 225
up sensor 128
S
remove 92
printer, removing and installing 92 removing and installing safety information 13
proximity sensor 4- bag carousel scale platter 248 scale platter
calibrating 83 4-bag carousel 245 4-bag removal and installation 248
removal and installation 239 4-bag carousel bag rack 247 removal and installation 241
remove 239 4-bag scale platter 248 remove 241
replacement 240 banknote recycler 99 scanner/scale
testing 83 cassette 104 removal and installation 231
coin entry cup 95 remove 231
coin hoppers 163 replace 232
components of scanning unit 205
R counter top 233
scanner/scale, testing 80
Self Checkout 6800 library 17
receipt printer, removing and installing 92 coupon indicator assembly 237 sensor
receiving power, lane power strip not 68 coupon sensor 236 proximity 240
recycler down sensor 133 sensors
install 108 input/output chute assembly 156 proximity 83
removal 108 lane PC 216 setting up
remove load cell 242 BOSS and lane PC BIOS 273
detection plate 109 load cell assembly 249 shopper assistant card

Index 289
shopper assistant card (continued) battery, 120 V (continued)
master 41, 79 remove 225
speaker uninterruptible power supply battery
removal and installation 218 removal and installation 227
remove 218 unstable load cell
replace 218 troubleshooting 67
spine up sensor
installation and removal 101 install 132
spine door remove 128
installation and removal 103 UPS
system diagnostics 79 connectors 258

T W
Taiwanese battery recycling statement 283 wireless devices, troubleshooting 261
test wiring connections
branch and power 24 lane PC (4900-786) 254
testing working with
cash machine 84 cassettes 104
coupon box 84
lane light 82
proximity sensor 83
scanner/scale 80
transaction awareness light 82
tools
required 24
touch screen bracket
remove 224
touch screen monitor
removal and installation 222
remove 222
touch screen monitor bracket
removal and installation 224
trademarks 285
transaction awareness light
installing 216
remove 214
testing 82
transaction awareness light assembly
removing and installing 214
troubleshoot
banknote recycler 58
troubleshooting
lane power 68
locked lane 66, 67
mobile terminal hardware 261
mobile terminal IP connections 262
Mobile Terminal software 264
payment unit components 41
unstable load cell 67
troubleshooting tips
mobile terminal 261
turning off lane
alternate procedure 38
emergency 37
standard procedure 38
turning on lane 37

U
uninterruptible power supply
battery, 120 V
replace 228
install 226
removal and installation 225

290 6800 Hardware Service Guide

TC62-0041-02