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Lesson 1 3

The document provides an overview of communication, specifically focusing on business communication, which involves sharing information within and outside an organization. It outlines the types of communication (verbal and non-verbal), types of business communication (internal and external), channels of communication (oral, written, and electronic), and the essential elements of business communication (sender, message, receiver, channels, symbols, and feedback). This foundational knowledge is crucial for effective communication in the hospitality and tourism industry.

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4 views23 pages

Lesson 1 3

The document provides an overview of communication, specifically focusing on business communication, which involves sharing information within and outside an organization. It outlines the types of communication (verbal and non-verbal), types of business communication (internal and external), channels of communication (oral, written, and electronic), and the essential elements of business communication (sender, message, receiver, channels, symbols, and feedback). This foundational knowledge is crucial for effective communication in the hospitality and tourism industry.

Uploaded by

allenblaureles
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Hospitality and Tourism

Business Communication
TOPIC
• Communication

• Types of Communication

• Overview about Business


Communication

• Types of Business
Communication

• Channels of Business
Communication

• Elements of Business
Communication

TMPE4 – Lesson 1 to 3
COMMUNICATION
- came from the Latin word
“communis”, meaning common.
- signifies sharing of ideas in
common.
- is the act of transferring
information from one place,
person or group to another.
VERBAL COMMUNICATION NON-VERBAL COMMUNICATION

TYPES OF COMMUNICATION
VERBAL COMMUNICATION
Verbal Communication consists of
getting your message across using
sounds, words, and languages
NON-VERBAL COMMUNICATION
Non-verbal Communication
involves unsaid things like eye
movement, body language, and
facial expressions.
BUSINESS COMMUNICATION
Business Communication is
the process of sharing
information between
people within and outside a
company.
It is used to promote a
product, service, or
organization; relay
information within a
business; or deal with legal
and similar issues.
INTERNAL BUSINESS COMMUNICATION EXTERNAL BUSINESS COMMUNICATION

TYPES OF BUSINESS COMMUNICATION


INTERNAL BUSINESS COMMUNICATION
- transmission of information within the organization
Types:
•Upward communication: any communication that
comes from a subordinate to a manager or from
another person up the organizational hierarchy.
•Downward communication/Managerial
communication: anything that comes from a
superior to a subordinate.
•Lateral communication/Technical
communication: internal or cross-departmental
communication between co-workers
INTERNAL BUSINESS COMMUNICATION
MANAGER MANAGER DEPARTMENT A

EMPLOYEE EMPLOYEE DEPARTMENT B


EXTERNAL BUSINESS COMMUNICATION
- involves dealing with customers, suppliers, or anything that impacts your brand.
ORAL COMMUNICATION WRITTEN COMMUNICATION ELECTRONIC COMMUNICATION

CHANNELS OF BUSINESS COMMUNICATION


ORAL COMMUNICATION
- generally used in organizations when
there is a high likelihood of the message
creating anxiety, confusion, or an
emotional response in the audience.
• face-to-face
• in-person presentations
• mobile phone conferences
• group presentations
• telephone, video meetings, conferences,
speeches, and lectures
WRITTEN COMMUNICATION
- effective when transmitting large messages
• e-mails (Even though e-mails are electronic,
they are basically digital versions of written
memos)
• texts
• memos
• letters
• documents
• reports
• newsletters
• spreadsheets
ELECTRONIC COMMUNICATION
- allows messages to be sent
instantaneously and globally
• Television broadcasts
• web-based communications such as
social media, interactive blogs, public
and intranet company web pages,
Facebook, and Twitter
SENDER MESSAGE RECEIVER

CHANNELS SYMBOLS FEEDBACK

ELEMENTS OF BUSINESS COMMUNICATION


SENDER
- the person who intends to make
contact for passing information
and understanding to other
person.
MESSAGE
- the subject-matter which is
transmitted or passed by the sender
to the other party or group of
persons.
• opinion
• order
• suggestion
• attitude
• feeling
• view
RECEIVER
- person to whom the message is
meant for
- listener
CHANNELS
- a media that is being used to
transmit an information
• radio
• television
• telephone / cellphone
• letter
• e-mail
SYMBOLS
- these are the words, actions and
signs which are passed on by the
sender while communicating with
the receiver.
FEEDBACK
- when the receiver acknowledges
the message of the sender
- respond / response
SAMPLE FOOTER TEXT 20XX 23

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