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Scope of Work

The document outlines the scope of work for designing and developing a mobile complaints and feedback management application for the NHIA Enforcement Department. It includes activities such as requirements gathering, UX/UI design, back-end development, and implementation of complaint and feedback management systems, with specified timelines for each phase. The project also emphasizes security, testing, deployment, and ongoing maintenance.

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3 views1 page

Scope of Work

The document outlines the scope of work for designing and developing a mobile complaints and feedback management application for the NHIA Enforcement Department. It includes activities such as requirements gathering, UX/UI design, back-end development, and implementation of complaint and feedback management systems, with specified timelines for each phase. The project also emphasizes security, testing, deployment, and ongoing maintenance.

Uploaded by

habdulhamid
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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SCOPE OF WORK FOR THE DESIGN AND DEVELOPMENT OF THE NHIA

MOBILE COMPLAINTS AND FEEDBACK MANAGEMENT APPLICATION


This scope of work ensures the design and development of a mobile complaints and feedback
management App that meets the NHIA Enforcement Department's and other stakeholders'
needs.
S/N ACTIVITY TIMELINE
1. Requirements Gathering: Define project goals, 1 week
target audience, and functional requirements.
2. User Experience (UX) Design: Create user flows,
wireframes, and prototypes to ensure intuitive
navigation and a user-friendly interface.
3. User Interface (UI) Design: Develop visually 2 weeks
appealing and consistent design elements, such as
logos, icons, and color schemes.
4. Back-end Development: Develop a robust back-end
infrastructure to store, manage, and process
complaints and feedback.
5. Mobile App Development: Build a native mobile 1 week
App for Android devices.
6. Complaint Management System: Implement a
comprehensive complaint management system,
including:
- Complaint submission and tracking
- Categorization and prioritization
- Assignment to relevant departments or personnel
- Status updates and notifications 2 weeks
7. Feedback Management System: Develop a
feedback management system, including:
- Feedback submission and analysis
- Sentiment analysis and scoring
- Reporting and insights
8. Push Notifications: Integrate push notifications for
timely updates and reminders.
9. Analytics and Reporting: Integrate analytics tools
to track App performance, user engagement, and
complaint/feedback trends
10. Security and Authentication: Ensure robust 2 weeks
security measures, including user authentication and
data encryption.
11. Testing and Quality Assurance: Conduct thorough
testing, including unit testing, integration testing,
and user acceptance testing.
12. Deployment and Maintenance: Deploy the App on
the Google Play Store, and provide ongoing
maintenance, updates, and support for 3 months.

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