SERVICENOW REAL WORLD SCENARIO
BASED INTERVIEW QUESTIONS & ANSWERS
1. A client requests that a specific field is hidden when a
particular value is selected in a multiple-choice field.
How would you implement this using a Client Script?
• Implementation:
o Use an onChange Client Script.
o Add a condition to check the value of the multiple-
choice field.
o Use the g_form.setDisplay() method to hide or show
the specific field based on the selected value.
• Example Code:
1. function onChange(control, oldValue,
newValue, isLoading) {
2. if (isLoading || newValue === ”) {
3. return;
4. }
5. if (newValue === ‘specific_value’) {
6. g_form.setDisplay(‘target_field_name’,
false); // Hide field
7. } else {
8. g_form.setDisplay(‘target_field_name’,
true); // Show field
9. }
10. }
11.
2. A user fills out a form and submits it, but you want to
prevent the submission if one of the required fields is left
blank. How would you handle this with a Client Script?
• Implementation:
o Use an onSubmit Client Script.
o Check if the required field is empty
using g_form.getValue().
o Use g_form.addErrorMessage() to alert the user
and return false to prevent submission.
• Example Code:
1. function onSubmit() {
2. var requiredField =
g_form.getValue(‘required_field_name’);
3. if (!requiredField) {
4. g_form.addErrorMessage(‘Please fill out
the required field.’);
5. return false; // Prevent form
submission
6. }
7. return true; // Allow form submission
8. }
9.
3. You are required to dynamically validate a field based on the
value of another field. How would you implement this using
a Client Script before the form is submitted?
• Implementation:
o Use an onSubmit Client Script.
o Fetch the values of both fields and validate
the condition.
o Prevent submission if the condition fails.
• Example Code:
1. function onSubmit() {
2. var field1 =
g_form.getValue(‘field1_name’);
3. var field2 =
g_form.getValue(‘field2_name’);
4. if (field1 === ‘specific_value’ &&
field2
=== ”) {
5. g_form.addErrorMessage(‘Field2 must not be
empty if Field1 is “specific_value”.’);
6. return false; // Prevent submission
7. }
8. return true;
9. }
10.
4. Create a Client Script that makes a field mandatory when
the user selects “High” from a priority field and optional
when “Low” is selected.
• Implementation:
o Use an onChange Client Script.
o Check the value of the priority field and use
g_form.setMandatory() to toggle the field’s
mandatory state.
• Example Code:
1. function onChange(control, oldValue,
newValue, isLoading) {
2. if (isLoading || newValue === ”) {
3. return;
4. }
5. if (newValue === ‘High’) {
6. g_form.setMandatory(‘target_field_name’,
true); // Make field mandatory
7. } else if (newValue === ‘Low’) {
8. g_form.setMandatory(‘target_field_name’,
false); // Make field optional
9. }
10. }
11.
5. Develop a Client Script to dynamically show/hide the
“Category” field based on the value selected in the
“Incident Type” field.
• Implementation:
o Use an onChange Client Script to monitor changes in
the “Incident Type” field.
o Use g_form.setDisplay() to show or hide the
“Category” field.
• Example Code:
1. function onChange(control, oldValue,
newValue, isLoading) {
2. if (isLoading || newValue === ”) {
3. return;
4. }
5. if (newValue ===
‘specific_incident_type’)
{
6. g_form.setDisplay(‘category’, true); //
Show Category field
7. } else {
8. g_form.setDisplay(‘category’,
false);
/ Hide Category field
9. }
10. }
11.
6. Write a Client Script to pre-populate a user’s
department based on their manager selection in a form.
• Implementation:
o Use an onChange Client Script.
o Fetch the selected manager’s department using
a GlideAjax or GlideRecord query.
o Set the value of the department field
using g_form.setValue().
• Example Code:
1. function onChange(control, oldValue,
newValue, isLoading) {
2. if (isLoading || newValue === ”) {
3. return;
4. }
5. var ga = new
6. ga.addParam(‘sysparm_name’,
‘getDepartment’);
7. ga.addParam(‘sysparm_manager_id’,
newValue);
8. ga.getXMLAnswer(function(response) {
9. var department = response;
10.
g_form.setValue(‘department_field_name’
, department); // Pre-populate department
11. });
12. }
13.
7. Create a Client Script that disables a “Submit” button if
the value in a text field is below a certain character count.
• Implementation:
o Use an onChange Client Script.
o Check the character count of the text field value
using length property.
o Use g_form.setDisabled() to disable or enable
the “Submit” button.
• Example Code:
1. function onChange(control, oldValue,
newValue, isLoading) {
2. if (isLoading) {
3. return;
4. }
5. if (newValue.length < 10) { // Minimum
character count
6. g_form.setDisabled(‘submit_button_field_
name’, true); // Disable Submit button
7. } else {
8. g_form.setDisabled(‘submit_button_field_
name’, false); // Enable Submit button
9. }
10. }
11.
8. Develop a Client Script to ensure that if the “Request Type”
field is set to “Service,” the “Requested For” field must not
be empty.
• Implementation:
o Use an onSubmit Client Script.
o Check the “Request Type” field value and validate
the “Requested For” field.
o Prevent form submission and display an error message
if validation fails.
• Example Code:
1. function onSubmit() {
2. var requestType =
g_form.getValue(‘request_type’);
3. var requestedFor =
g_form.getValue(‘requested_for’);
4. if (requestType === ‘Service’ &&
requestedFor === ”) {
5. g_form.addErrorMessage(‘”Requested For”
cannot be empty when “Request Type” is set to
“Service”.’);
6. return false; // Prevent form
submission
7. }
8. return true;
9. }
10.
