Scribd
Upload
16 views3 pages

JD - Executive - Software Support

Spectra Technovision India Pvt. Ltd. is seeking a seasoned software engineer for a permanent full-time role in customer support, focusing on software implementation and technical assistance. The ideal candidate should have a relevant computer degree and 0 to 1 year of experience, with skills in SQL, customer service, and problem-solving. The position involves client interactions, training, troubleshooting, and maintaining high customer satisfaction standards.

Uploaded by

Moinuddeen Ansari
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
16 views3 pages

JD - Executive - Software Support

Spectra Technovision India Pvt. Ltd. is seeking a seasoned software engineer for a permanent full-time role in customer support, focusing on software implementation and technical assistance. The ideal candidate should have a relevant computer degree and 0 to 1 year of experience, with skills in SQL, customer service, and problem-solving. The position involves client interactions, training, troubleshooting, and maintaining high customer satisfaction standards.

Uploaded by

Moinuddeen Ansari
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 3

Job Description

Company Profile:

Spectra Technovision India Pvt. Ltd. [www.spectra-vision.com]

Founded in 1999, Spectra has re-defined identity solution offerings over these years. Backed by a
dedicated, experience-rich team we understand industry-specific needs better. With every solution
we touch-base with our clients, listen to them with patience, answer their queries, inform them of
all nitty-gritty, guide them through the process of building effective systems and provide reliable
after sales support.

Spectra boasts of a team of talented and dedicated minds. Lot of team members have been integral
part of this growth journey for praiseworthy long tenures and have contributed to the success story
of Spectra. Their time is invested in creating value-driven offerings and exceptional customer
service for our various client verticals. Together, their passion and undivided attention made
Spectra a force to recognize with, in a short span of its existence. From launch of its first to second
and now third generation of products and solutions, Spectra has been a consistent player in its
field.

With eyes firmly set on the future, Spectra brings to you the most cutting-edge, dynamic and
note-worthy products and solutions. At Spectra, we believe each day is a sparkling new opportunity
to break barriers and create something new. Our experts strive to bring to your desk ever refined
identity solutions, in tune with the buzzing trends. We have thus recorded a strong presence in India
and now expanding footprints globally with 500+ channel partners. Today we are backed by a
strength of 150+ human capital serving 7500+ client base including 120+ top of the league
marquee corporate clients.

Job Description

The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a
friendly approach to deliver support services to our Software clients.

Salary –Salary should not be a constrain for a good resource


Industry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security
and Surveillance
Functional Area – Customer Success
Role – Executive – Software Support
Employment Type - Permanent Job, Full Time
Work location – Ahmedabad [Prahaladnagar]
Client Visit – Occasionally
Shift – Regular Day Shift
Working Days: 5

Job Role

 Role would require day in – day out client interactions over telephonic calls and remote
session over any desk or any other remote tool.
 End to End software implementation: installation, configuration, integration, defining
various policies as per the client requirements etc, and get the certification of completion
from the client.

 Train the users functionally and technically on our various software’s aspects.

 Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc
training to customers who use the company’s product, replying to inbound queries.

 Responsible for database support, troubleshooting the problems by writing SQL queries,
deploy new patches on UAT and production server at IIS server.

 Ensure customers remain satisfied with the product by educating them about functional
capabilities and possible upgrades.

 Aid with the development and improvement of the product by gathering feedback to
identify recurring issues and addressing these with the product manager.

 Maintain excellent service standards, going above and beyond to ensure customer
satisfaction and retention.

 Escalate unresolved queries to respective departments for accurate redressal.

 Knowledge on ticket management system.

Required Skills

 Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc
(Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA.
 0 to 1 Year experience in Software - Customer Success / Support Domain.
 Experience of working with various databases like SQL, Oracle & MS Access or with
software implementation & ticketing tool will be an added advantage.
 Good understanding of computer, internet and IT literacy with the ability to learn new
technology quickly.
 Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors
 Basic knowledge on networking, windows desktop/servers, IIS and troubleshooting tools
 Good listening and problem-solving skills
 Customer service and a customer centric attitude

Desired Personality traits

 Soft spoken & pleasing, professional, presentable at the same time sharp to handle small
and large clients
 Technically &Logically Strong
 Strong analytic, problem solving & Interpersonal Skills
 Strong work ethics and sense of commitment
 Ability to balance multiple priorities

Key Result Areas

 Customer Satisfaction of assigned clients


 Problem & query analysis, understanding & Solving
Key Performance Indicators

 Prompt, responsive, responsible, and friendly approach to client situations


 Zero customer complaints
 Client Feedback

You might also like