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Expert Mates

The document outlines a project to create an innovative multi-service platform that addresses user needs for seamless access to various home and professional services. It highlights the technology stack, expected outcomes, and special features such as real-time tracking, secure payments, and AI-driven recommendations. The goal is to enhance communication between users and service providers while improving service accessibility and income opportunities.

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Kusam Thakur
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5 views3 pages

Expert Mates

The document outlines a project to create an innovative multi-service platform that addresses user needs for seamless access to various home and professional services. It highlights the technology stack, expected outcomes, and special features such as real-time tracking, secure payments, and AI-driven recommendations. The goal is to enhance communication between users and service providers while improving service accessibility and income opportunities.

Uploaded by

Kusam Thakur
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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1.

Problem Statement

Users have a goal to accomplish with the digitization of services; they want one platform that efficiently
provides multiple home and professional services on a single tap. Urban Company and Housejoy are
solutions but provide a limited set of services with fixed pricing. With these issues, users and service
providers face a lack of communication. There is an opportunity to create a first-of-its kind flexible service
platform that has an extensive range of services, multi-tiered pricing, effortless communication, and real-
time tracking.

2. Goal

This project's main goal is to provide an innovative, scalable, on-demand, multi-service platform for users
and service providers. This platform will prioritize seamless booking, real-time order tracking, secure
payment processing, AI recommendations, and high-quality service delivery.

3. Stack of Technology

• Frontend: React.js (for building an interactive and responsive user interface)

• Backend: Node.js with Express.js ( for API services)


• Database: MongoDB (to store large amounts of data)

• Authentication: Firebase Authentication / JWT (to safe guard user's access)

• Real Time Feature: WebSockets (for live chatting and tracking)

• Payments: Stripe / Razorpay (for borderless payment)

• AI/ML: Python (for providing intelligent suggestions and pricing)

• Hosting & Deployment: AWS / DigitalOcean / Vercel

4. Expected Outcome
• A multi-service platform that serves the requirements along with a smooth and friendly interface.
• Improved ease of accessing professional services by users.

• Better income possibilities for business participants and service providers.

• Safe and reliable transactions with diverse payment methods.

• Personalized recommendations and adaptable pricing powered by artificial intelligence.

5. Special Characteristics And Features Of The System

User Profiles & Registration

• Create an account with social media, an email address, or a phone number.


• Creating a profile for a customer and service provider.

• Rating and review sections for improved selection of services.

Multi-Service Categories
• Services include Electricians, Plumbers, House Help, Event Planning, Grocery Shopping, Riders (bike &
car), WiFi Set Up & Repairs, House Cleaning, AC & Appliance Repair, Beauty people & Salons, Packers &
Movers and more.
Booking & Scheduling

• Booking and appointments done in real-time or in advance.

• Service providers available in real-time.

• Ability to hire professionals by selection with rating.


Geo-Location & Tracking

• Tracking of service provider activities in real-time.

• Nearby professionals according to the area of search.

Secure Payments & Wallet

• Payment with UPI, credit and debit cards, and cash on delivery.

• Rewarding and offering through the wallet section.

• Creating invoices after every transaction.

Chat & Call Feature


• Instant messaging service for communication between service providers and clients.

• Telephonic communication to receive assistance fast.

Admin Dashboard

• Client and service provider management.

• Addendum or deletion of service categories.

• Show payment and earnings.

Service Provider Panel


• Sign in and select the service category.
• Accept job and monitor job done.

• Revenue report on number of clients served.

AI & ML for Smart Recommendations

• Personalized service recommendations.

• Automatic price estimation based on previous bookings.

Subscription & Membership Plans


• Free & premium memberships with extra benefits.

• Discounts for regular users.

7. Conclusion
This project aims to revolutionize the service industry by providing a flexible, comprehensive, and user-
friendly platform that meets the diverse needs of users and service providers. By leveraging modern
technologies, AI-driven insights, and a seamless user experience, this platform has the potential to become a
market leader in the on-demand service industry.

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