Computer Hardware Servicing and Maintenance Trainer

Dr. Archie Nel B. de Jesus

Bulacan State University, Malolos City, Bulacan 3000

ABSTRACT
This study aims to provide a CHSM Trainer or Computer Hardware Servicing and Maintenance
Trainer for the College of Information and Communication Technology (CICT). The purpose of this study is
to enhance the troubleshooting, system configuration and computer hardware skills of the CICT Information
Technology students. The said project was constructed using different computer peripheral parts. The CHSM
Trainer has a dual core motherboard which has a built-in video card and a 512 RAM. The CHSM Trainer was
evaluated by the BSIT students using the following projects criteria: (a) functionality; (b) user-friendliness; (c)
portability; and (d) reliability. The result of the respondent's evaluation was interpreted as follows: Excellent,
Very Satisfactory, Satisfactory, Fair and Poor. Overall, the project got 4.33 mean rating with a verbal
description of "Very Satisfactory" The conclusions of this study were drawn as follows: (l) The proponents
included several peripheral parts for construction of the CHSM Trainer (2) This project is for the students
which can help them in troubleshooting, system configuration interfacing technique and computer assembling;
(3) The CICT has a growing population of students and many of the students must be familiar with the
peripheral parts of a computer. Generally, the CHSM Trainer can lessen the time consumed in practicing
interfacing and troubleshooting inside the classroom. Lastly, the recommendations of this study were drawn as
follows: (1) The CICT must provide troubleshooting practicing equipment like CHSM Trainer for the
information and technology students as it is part and parcel of their skills development; (2) Improve the
functionality of the CHSM Trainer; (3) If the CHSM Trainer is for hardware, they must develop a computer
trainer for software like Computer Aided Instruction with the topic in troubleshooting and assembling. The
researchers also used hard disk drive, DVD-Rom drive, power supply and a flat LCD monitor which makes
the project functional. However, the researchers make it more compact by customizing its casing.

Index Terms The CHSM Trainer is a trainer used to develop the

skills of the students for hardware repairing and
CHSM, Trainer, Computer Trainer troubleshooting. Because computer assembly and
disassembly need more time and effort to do, the
I. INTRODUCTION CHSM Trainer is made with glasses and steels which
The College of Information and allows the student to have an easy access to see the
Communication Technology (CICT) developed internal part of the CPU. The trainer has switches that
trainers for undergraduates which offer a is connected in the jumper settings of hard disk drive
comprehensive way of learning the topics that is and the motherboard. The trainer also has voltmeter
related to their computer course. Examples is the reader that shows how much of voltage the computer
Logic Trainers that allows the students to know the consumed. Having a project like CHSM Trainer, the
different logic circuits, it has switches which allow the computer hardware teachers or instructors will help
students to know the functions of the different them to teach their students easily and can lessen the
computer peripherals, As well as the LAN connection time that being consumed in assembling and
trainer for basic networking connectivity. In a disassembling the computer unit. The functionality of
computer hardware system in order to provide more the CHSM trainer will be of great help to instructors
visualization or vivid insight on the components and as well as students taking up Computer Hardware
parts of the computer units the researcher develop a Servicing subjects. To make the CHSM easier to use,
trainer called Computer Hardware Servicing and the researcher modified the diagram, specification and
Maintenance trainer. the portability of the trainer. Because of its portability
the instructor can carry and transport the trainer in
various rooms. The CHSM has switches for the

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keyboards, DVD Rom, Mouse and even the jumper detached like the DVD Rom Drive, memory, video
settings of the hard disk drive and the DVD Rom. It card, processor and its hard drive so that upgrading
has switches so it can set some functions to and off activities can also be performed in the said trainer.
mode, master or slave and enable disable. Moreover,
the different parts of the CHSM trainer can be
A. Description of the Computer Hardware Servicing
and Maintenance trainer.
The research focuses on creating a Computer
Hardware Servicing and Maintenance trainer that will
help the students better understand and develop the
skills in computer hardware troubleshooting,
connection and system upgrading.

Fig. 3. The different Computer Hardware parts and

connection of the trainer. It consists of the
motherboard, memory, hard disk, power supply,
processor, wires and cables.

Fig. 1. The Computer Hardware Servicing Trainer

Fig. 2. The front control panel of the Computer

Fig. 4. The different switch configuration for the
Hardware Servicing Trainer. It consists of switches
trainer that will serve as a guide for the student’s
that is used to cut and allow the supply of data/voltage
activities.
into the main parts of the trainer.

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B. Hardware and Software Specifications of The IT people’s line of work also includes assembling/
Computer Hardware Servicing and Maintenance configuring new hardware, installing, updating and
trainer securing software packages, and overall maintaining
Computer Hardware Servicing and Maintenance computer units. IT people work in a variation of
trainer is capable of running with Windows XP and settings, about both the public and private areas.
higher operating system. The hardware requirements Because of the need for these said set of skill in the
specification for the processors are 2.6 GHz Pentium profession, both public and private institutions offer
4 and above. The minimum requirements for memory certificate and degree programs designed to prepare
are at least 2 GB or greater while the recommended new IT people for these tasks.
requirement is at least 4 GB. The hard drive category,
the requirement specification must be at least 750 MB, Experienced IT people might have the
while the recommended hard drive space is at least 1 specialization in the field of data recovery, system
GB or even higher. For the requirements for the administration, or information systems. Some IT
operating system, the system will run using Microsoft people prefers to be self-employed or own a firm that
Windows XP, Professional SP3, Vista SP1, and provides services in a regional area. Others prefer to
Windows 7 Professional or higher be subcontractors, freelancers and consultants. This
type of IT people ranges from hobbyists and
II. RELATED WORK enthusiasts that volunteer or make a little sideline for
According to Zandbergen (2018) A computer money, up to those who work professionally in the
hardware is referring to the collection of physical parts field of IT. From the repair of problems that ranges
or any tangible part of a computer system. This from a minor computer problem, to spy ware and
includes the computer system unit case, lcd or led viruses’ removal, replacing of hardware components
monitor, keyboard, and mouse. Also included are the up to upgrading an entire operating system. Some IT
parts inside the computer system unit case, such as the people provide on-site services usually at an hourly
hard disk drive, motherboard, video card, and many rate which are often referred to as tech support. Others
others. Basically computer hardware is what you can can provide services off-site, where the client can drop
off their computer units at the repair shop. Some have
physically touch and are visible to the eye.
pickup and drop off services for convenience. Some
Based from De salvos (2009) definition of may also take back old equipment for recycling,
computer troubleshooting has common elements Students who are still learning and new to the basics
regardless of specifics. Usually troubleshooting is of computer repair, like what components are involved
applied to something that has suddenly stopped in what operation, will frequently assume that all boot
working, since it's previously working state forms the issues are due to a hard drive 'failure, It's beneficial to
expectation about continued behavior. So the initial consider the common experiences we have with light
focus is often on recent changes to the system or to the bulbs, in order to better understand hardware
environment in which it exists. While computer components like 'Light bulbs "burn out" more or less
hardware configuration varies widely, IT people are at random; ultimately the recurrent heating and
involved with two basic types of computer hardware; cooling of its filament, and fluctuations in the power
desktops, mainframes and supercomputers and supply causes the filament to crack or vaporize. This
portable devices. IT people also work with and same principle applies to most other electronic devices
occasionally repair or maintain a vast range of and similar principles apply to mechanical devices.
peripherals, including input devices like keyboards, Some failures in computer hardware are the effects of
mouse, and scanners, output devices like monitors, the normal wear-and-tear of components in a system.
printers, and speakers, and data storage devices A basic principle in troubleshooting is to start from the
ranging from external hard drives to specialized high- simplest and most probable possible problems first as
storage desktop computers called servers in order to to arrive to the most complex problems in a computer
save resources for a particular company or educational system.
institution. IT people involved in system
administration specifically in the MIS or tech support The field-specific information that drives the
in call centers might also work with networking troubleshooting process is the understanding of these
hardware and software configurations, including systems in terms of the interactions and dependencies
routers, switches, fiber optics and wireless networks. among their subsystems and components. In
particular, the specialist must first enumerate the

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components and must be knowledgeable with the set behavior of the different computer hardware parts
of procedures for testing the computer components by when voltage is cut off by the switch.
means of isolation. A troubleshooter could check each
component in a system one by one through isolation, According to Webster’s dictionary diagrams
substituting known good components for each are simplified drawing showing the appearance,
potentially suspect one. However, this process of structure, or workings of something; a schematic
"serial substitution" can be considered degenerate representation. It refers to a plan, sketch, drawing, or
when components are substituted without regards to a outline designed to demonstrate or explain how
hypothesis concerning how their failure could result in something works or to clarify the relationship between
the symptoms being diagnosed (Wikipedia. Orgwiki the parts of a whole. Diagram is often coupled together
/Computer Repair; 2008). with the word "chart" as in "charts and diagrams",
within the larger conceptual framework of qualitative
According to the website Ziprecruiter.com rather than quantitative displays. Charts can contain
(2017) a computer trainer is the one responsible for both quantitative and qualitative information. The
teaching students and aiding teachers about technical term "charts and diagrams" is specially meant to
topics such as computer systems, servers, network address one class of genre: the kind that communicates
hardware, and workstations. In this role, you develop qualitative information. The Computer Hardware
the curriculums used to instruct employees. You Servicing and Maintenance Trainer provides the
typically work in the IT departments of an students a diagrams so that they can trace the
organization or as part of a corporate training connections inside the computer.
department. You can specialize in certain types of
hardware and software such as Microsoft or IBM. According to Rathbone (2012) a jumper is a
Your job duties as a computer trainer include teaching pair of points that are electrical contact points usually
classes of employees or other students, leading found on computer motherboard and even on adapter
discussions on technical support issues, and assisting card. When setting a jumper, you place a plug on the
students that are seeking technical certifications. And terminals that completes a contact. To this effect, these
the Computer Hardware Servicing and Maintenance jumpers acts as a switch by closing (or opening) an
Trainer (CSM Trainer) will aid the instructor and the electrical circuit. In computers jumpers can be added
students to achieve these objectives. or removed to change the functionality or performance
of a PC component. A group of jumpers is sometimes
Computer Hardware Servicing and called a jumper block. The plug and play initiative was
Maintenance Trainer (CSM Trainer) CSM Trainer or designed so that users did not have to deal with
Computer Servicing and Maintenance Trainer is used jumpers. Today, computers come with preset jumpers,
to show the computer’s internal parts, like the although some manufacturers provide jumper settings
motherboard, peripheral cards like sound, video and in the instruction manual so that the owner can reset
LAN cards, and the other parts inside the CPU of the the jumpers if they want to customize performance.
computer unit. It is used by the students for The Computer Hardware Servicing and Maintenance
troubleshooting of computers. With the use of this Trainer provides jumper setting which can be set by
trainer, the troubleshooting and interfacing of the students in order for them to see what happens to a
computers will be easier. It can help the student by computer component when jumpers are installed and
means of' faster and easier practical troubleshooting of removed.
computer units. The Computer Hardware Servicing
and Maintenance Trainer gave a new level of control According to Rouse (2018) Voltage, which
operations, increasing effectiveness, and helping the can be also referred to as electromotive force, is a
students in understanding easily the computer quantitative expression of the potential difference in
hardware parts and its function. charge between two points in an electrical field. The
greater the voltage, the greater the flow of electrical
As per Webster's word reference a switch is a current (that is, the quantity of charge carriers that pass
gadget utilized for making and breaking the a fixed point per unit of time) through a conducting or
association in an electric circuit. The Computer semiconducting medium for a given resistance to the
Hardware Servicing Trainer uses several switches in flow. Voltage is symbolized by an uppercase italic
order to cut and allow the supply of electricity so that letter V or E. The standard unit is the volt, symbolized
the students can observe and asses what would be the by a non-italic uppercase letter V. One volt will drive

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one coulomb (6.24 x 1018) charge carriers, such as
electrons, through a resistance of one ohm in one
second. Furthermore, voltage can be DC (direct) or
AC (alternating). A direct (DC)voltage maintains the
same polarity at all times. In an alternating (AC)
voltage, the polarity reverses direction periodically.
The number of complete cycles per second is the
frequency, which is measured in hertz (one cycle per
second), kilohertz, megahertz, gigahertz, or terahertz.
An example of direct voltage is the potential
difference between the terminals of an electrochemical
cell. Alternating voltage exists between the terminals
of a common utility outlet. In the Computer Hardware
Servicing and Maintenance Trainer voltage
measurement activity is also a part of the student’s
activity. A digital or analog tester can be connected to
the trainer to measure its voltage.

III. RESEARCH METHODOLOGY

encourages PC equipment subjects in the College of

Information and Communication, the social affair of
data assumes an indispensable job in the exploration
Fig. 5. The IPO (Input Process Output) Model Is the stage for the viability and usefulness of the
framework approach that was used for the examination venture.
development of the research. Process Phase. During the Process Phase,
the researcher talked about and arranged the issues on
This part of the research deals with the the best way to build up the outline and particular of
methods used by the researcher in developing the the CHSM Trainer. In the preparing stage, the analyst
trainer. In this section, the researcher deal with the at long last set the arrangement and planning of the
different methods, techniques and systematic task. So as to think of the proposed equipment, the
approaches that he utilized in the analysis and the analyst made a course framework of the
design of the research. accompanying advances required in the improvement
Input Phase. The principal edge contains the of the research.
Input which incorporates all assets are for the most The first is arranging in this stage the analyst
part essential or expected to finish the investigation. amassed the information data assembled to make a
Ideas were taken from different mentors so as to have blue print of the research created. The blue print, were
a plan to build up the undertaking. Information were really plans of the proposed CHSM Trainer with
assembled using web request, a few PC equipment Modified Diagram and Specification that was
books and furthermore from various individuals that created.The second one is initialization in this phase;
were in accordance with the investigation being led. the researchers start planned the diagram and designed
Data that is incorporated about the idea and graph of the project that was used in this study.
the CHSM Trainer were taken from the educators who

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 Introductory testing and investigating in this danger, risk, or injury to the user and even the room
stage comes the revising and reexamining of the custodians. It may be safely concluded that the
convenience and usefulness of the trainer. Rehearsing developed trainer can handle the scaling criteria within
the mentor appropriate establishment of the parts and constrains of performance criteria. The workability of
equipment of the research are checked. the developed trainer graded through rating the
availability of printed documentation that achieve a
Ultimately, improvement and move up to the rate of very good, provision on tutorials or real
physical and usefulness highlights are further interactive learning rated as very good and provision
smoothen the procedure in the trainer. In the research for help component rated as very good. This part of
rehearsing of investigating for the CICT understudies evaluation got a grade of very good, it shows that the
are a lot simpler in view of its handiness and its developed trainer has a very good documentation. The
convenience. enhancement and upgrade to the Experts' Response on the Safety of the Computer
physical and functionality features are further Hardware Servicing and Maintenance was excellent.
smoothen the process in the project. In the research The developed trainer rated by the respondents
practicing of troubleshooting for the CICT students are through checking of the absence of hazardous
much easier because of its user friendliness and its materials rated as excellent, absence of sharp edges
portability. Also this proposed project will also help rated as excellent and protection against dangerous
the students to much more understand the different events/ objects rated as excellent. This part of
process of troubleshooting. Additionally, this research evaluation got a rating of excellent, it shows that the
will likewise push the understudies to substantially trainer has an excellent safety for the user. It may be
more comprehend the diverse procedure of safely concluded that the developed trainer passed the
investigating computer problems. safety provision.
The data results shows that the trainer was rated
“Excellent”, with regards to Functionality it got a
IV. RESULTS AND DISCUSSION mean score of (4.49); Reliability got a mean score of
The fundamental concern of the study (4.66); Usability got a mean score of (5.00);
Computer Hardware Servicing and Maintenance is to Maintainability got a mean score of (4.44); Portability
determine its acceptability. The rating from the got a mean score of (5.0); Workability got a mean
respondents was treated statistically using a Likert score of (5.00) and Safety got a mean score of (5.00).
Scale and was recorded based on the weighted mean Comparatively lower ratings were given to the system
or average, presents, analyzes, and interprets the data regarding Functionality (4.49) and Maintainability
gathered in the study based on the response to the (4.44). As a whole, the obtained mean value of 4.71
Hardware Quality Evaluation Criteria such as: indicates that the Computer Hardware Servicing and
Functionality, Reliability, Usability, Maintainability, Maintenance was “Excellent,” and was recommended
Portability, Workability and Safety. for use in CICT in Bulacan State University for the
Expert’s rated the developed system Information Technology students taking up computer
regarding functionality as “Excellent”. Functionality hardware servicing subject.
gathered a weighted mean of (3.89) which indicates
that functions are appropriate to specifications. The V. CONCLUSION
respondent rated Reliability as “excellent” with a
mean score of (4.66) which means that the trainer is The following are based on the findings of the study:
reliable and correct. Concerning Usability, the ratings 1. The College of Information and
of the respondents for the trainer in terms of easy Communications Technology department
understanding of the function of system obtain a rating can significantly benefit by using the
of excellent (5.0), The trainer was easy to learn developed Computer Hardware Servicing
because of the manual and labels provided, and Maintenance.
Maintainability got a mean score of (4.44) which is 2. Computer Hardware Servicing and
very good, which means that the trainer can easily be Maintenance using Radio Frequency
maintained by room custodians, Portability got a mean Identification has the following significant
score of (5.00) which is excellent. The developed features: Functionality; Reliability;
trainer works effectively through checking of the Usability; Maintainability; Portability,
availability of materials. Workability got a mean score Workability and Safety.
of (5.00) which is excellent, meaning the trainer is 3. The Input Process Output model was
capable of being put into effective operation; and it is successfully used in developing the
feasible, the safety criteria got a mean score of (5.00) Computer Hardware Servicing and
which is excellent, the system is unlikely to cause Maintenance.

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 4. The Computer Hardware Servicing and
Maintenance used Windows XP and higher
operating system. With a 2.6 GHz Pentium R
Processor, Asus motherboard, 4 GB ram, 1
800 GB hard drive. It is run by a Windows 7
operating system.
5. The Computer Hardware Servicing and
Maintenance is functional in terms of
Functionality; Reliability; Usability;
Maintainability; Portability, Workability and
Safety.
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