Engagement NC-RZD-6151 Chat Transcript - Namecheap

Time Zone - GMT (UTC +00) 19 February, 2025

[14:34:31] cloudbytes systems : hello

[14:34:33] [Suzy Q joined the chat]

[14:34:49] Suzy Q : Hello! Thank you for contacting our Namecheap support team. How can I assist you today?

[14:37:07] cloudbytes systems : my system is not forwarding email to the selected recipients

[14:37:28] Suzy Q : Thank you for sharing the issue. Could you please provide the domain name associated with the email forwarding issue? This will help
me better understand and assist you with the problem.

[14:37:58] cloudbytes systems : cloudbytessystems.system

[14:38:18] Suzy Q : Thank you for providing the domain name. Could you clarify if you're using Namecheap's Private Email service, Email Forwarding feature,
or any other email service for this domain? This will help me provide the most accurate guidance.

[14:39:04] cloudbytes systems : yes am using email forwarding feature

[14:39:23] Suzy Q : Thank you for confirming. Could you also let me know if you're receiving any error messages or if the emails are simply not being
delivered to the intended recipients? Additionally, have you recently made any changes to your DNS settings or email forwarding rules? This
information will help narrow down the issue.

[14:44:24] cloudbytes systems : i have no specific error but my system can show that email are sent but none of the recipients is recieving

[14:44:43] Suzy Q : Thank you for the details. To assist you further, could you confirm if the DNS settings for your domain are managed through
Namecheap? Specifically, I need to know if the domain's nameservers are set to Namecheap's default nameservers or custom ones. This will help
determine if the email forwarding feature is correctly configured.

[14:46:36] cloudbytes systems : how do confirm the dns settings

[14:47:00] Suzy Q : To confirm DNS settings for a domain in Namecheap, you can follow these steps:

Log in to your Namecheap account. Once logged in, navigate to the Domain List section from the left sidebar. This will display all the domains
associated with your account.

Click on the Manage button next to the domain for which you want to confirm the DNS settings. This will take you to the domain management
page where you can view and edit various settings related to your domain.

On the domain management page, select the Advanced DNS tab. Here, you will find the current DNS settings, including host records, mail
settings, and any other DNS configurations you have set up. Review these settings to ensure they are correct and match the intended
configuration for your domain.

If you need to verify that the DNS changes have propagated globally, you can use online tools like DNS propagation checkers. These tools allow
you to see how your DNS records are resolving from different locations around the world. Keep in mind that DNS changes can take up to 24-48
hours to propagate fully, although they often update much sooner.
By following these steps, you can confirm and review the DNS settings for your domain in Namecheap, ensuring that everything is configured
correctly for your needs. If you encounter any issues or discrepancies, you can make the necessary adjustments directly from the Advanced DNS
tab.

[14:50:36] cloudbytes systems : ok i will check

[14:50:53] Suzy Q : Great! Please check your DNS settings as described, and let me know if you need further assistance or if you encounter any issues. I'm
here to help!

[14:50:53] [Suzy Q left the chat]

[15:03:27] cloudbytes systems : hello

[15:03:35] [Kiruthiga S. joined the chat]

[15:04:23] cloudbytes systems : hello

[15:04:25] Kiruthiga S. : Hello, I am Kiruthiga. I will assist you further. Please allow me about 5-10 minutes to go through your previous conversation, review
the necessary details, and look into your request.

[15:05:25] cloudbytes systems : yes as we check i was told by suzzy q to check the dns but am using cpanel advice if its the same process

[15:05:55] cloudbytes systems : as my email address are configured in cpanel

[15:07:03] Kiruthiga S. : I see, thanks for letting me know. Per my check, the domain cloudbytessystems.system is pointing to NamecheapWebHosting DNS
and you may access the DNS zone using your cPanel account.

[15:08:34] Kiruthiga S. : For further assistance with the email, I will transfer the chat to the Hosting representative who will assist you better with your
request

[15:08:56] cloudbytes systems : ok

[15:12:00] Kiruthiga S. : However, I can see that the domain has not been added to your hosting account. Please add it using this guide:

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 https://www.namecheap.com/support/knowledgebase/article.aspx/897/29/how-to-create-an-addon-domain/

[15:12:11] Kiruthiga S. : Please let me know if I can help you with it.

[15:12:26] cloudbytes systems : yes help me to add

[15:12:46] Kiruthiga S. : Sure, please allow me 4-7 minutes.

[15:16:24] Kiruthiga S. : Thank you for waiting. Unfortunately, I am facing errors. Please allow a few minutes for the chat to be transferred. Thank you!

[15:16:33] cloudbytes systems : ok

[15:17:32] [Viktoriia T. joined the chat]

[15:17:32] [Kiruthiga S. left the chat]

[15:17:52] Viktoriia T. : Hello, you've contacted Live Support! Let me take 5-10 minutes to check the question you asked.

[15:17:57] cloudbytes systems : ok

[15:18:11] Viktoriia T. : Thank you

[15:27:30] Viktoriia T. : Thank you for waiting.

[15:29:18] Viktoriia T. : Per my check, this domain cloudbytessystems.systemS is correctly pointed and is as main domain of your hosting plan.

Also, I see that you specify in the chat the issue about this domain cloudbytessystems.system. Please check if I understood correctly.

[15:31:07] cloudbytes systems : the issue is to send email from my system to reach my clients and i was told to configure my dns and i reached for
namecheap to configure for me through my cpanel

[15:32:20] Viktoriia T. : If I understood correctly, you want to forward the emails from [email protected] to [email protected] and it is
not working.

[15:32:33] cloudbytes systems : yea

[15:32:52] Viktoriia T. : Please allow me 10-13 minutes to check it.

[15:33:38] cloudbytes systems : ok

[15:40:11] Viktoriia T. : May I try sendin g a test email o your [email protected]?

[15:45:33] Viktoriia T. : Are we still connected?

[15:50:32] Viktoriia T. : Apparently, our chat session has expired. Feel free to get back to us at any moment.
Thank you for contacting Namecheap Live Support!
If you have a spare minute, please leave feedback about your experience by filling in the feedback form.

[15:50:36] [Viktoriia T. left the chat]

[15:51:33] cloudbytes systems : yes

[15:51:49] [Venkatesh P. joined the chat]

[15:52:39] Venkatesh P. : Hello! I will assist you further. Please allow me 6-8 minutes to check the previous conversation and the related details.

[15:52:49] cloudbytes systems : ok

[15:58:37] cloudbytes systems : hello i had called earler and i was guided to perform this steps , i was requesting if you can guide me for cpanel

[15:58:44] cloudbytes systems : this are the steps

[15:58:46] cloudbytes systems : To confirm DNS settings for a domain in Namecheap, you can follow these steps:

Log in to your Namecheap account. Once logged in, navigate to the Domain List section from the left sidebar. This will display all the domains
associated with your account.

Click on the Manage button next to the domain for which you want to confirm the DNS settings. This will take you to the domain management
page where you can view and edit various settings related to your domain.

On the domain management page, select the Advanced DNS tab. Here, you will find the current DNS settings, including host records, mail
settings, and any other DNS configurations you have set up. Review these settings to ensure they are correct and match the intended
configuration for your domain.

[16:00:25] Venkatesh P. : The issue is with email forwarding am I right?

[16:01:01] Venkatesh P. : Your domain is pointed to the hosting correctly.

[16:01:16] cloudbytes systems : yes

[16:02:03] Venkatesh P. : Please hold on for 5-7 minutes.

[16:03:43] cloudbytes systems : ok let me explain the scenario , i am sending but only the first email is going through
[email.PNG]

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[16:07:52] Venkatesh P. : Checking on it.

[16:10:07] Venkatesh P. : Please let me transfer our chat session to the representative who will assist you better with your particular request.

[16:10:26] cloudbytes systems : ok

[16:10:29] [Andrii S. joined the chat]

[16:10:29] [Venkatesh P. left the chat]

[16:10:37] Andrii S. : Hello! I will assist you further. Please give me a minute to look through the question you've asked.

[16:10:45] cloudbytes systems : ok

[16:14:53] Andrii S. : Please let me know if I can send a test email from my end.

[16:15:01] cloudbytes systems : yes

[16:18:00] cloudbytes systems : i have received the email

[16:19:26] Andrii S. : Thank you for the update. Please let me know if it has been forwarded as well.

[16:19:48] cloudbytes systems : yes it has

[16:22:10] Andrii S. : I am happy to hear that! If there is anything else I can do for you please let me know.

[16:22:45] cloudbytes systems : no , thanks for assisting

[16:22:55] Andrii S. : You are most welcome! If you have a spare minute, please leave feedback about your experience by filling in the feedback form. Have a
nice one and take care!

[16:23:12] [Thank you for your feedback]

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