WLAN

Quick Maintenance Guide 2 How to Quickly Maintain the Device

2 How to Quickly Maintain the Device

About This Chapter

2.1 Quick Maintenance Process

2.2 Checking the Indicator Status
2.3 Checking the Device Alarms
2.4 Checking the Health Status
2.5 Checking the User Status
2.6 Fault Information Collection and Feedback

2.1 Quick Maintenance Process

The following figure shows the flowchart for maintaining ACs and Fit APs.

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NOTE

To check the alarms, health status, and user status, and record fault information, you must
log in to the web system. For details about how to log in to the web system of the device,
see the Web-based Configuration Guide. If login fails, see Solution to Device Login
Failures.

2.2 Checking the Indicator Status

The device provides various indicators. By observing these indicators, you can
know the operating status of the device and locate and rectify common hardware
faults. For the meanings of indicator states, see the Product Description. If an
indicator is in abnormal state, locate and rectify the fault based on the
troubleshooting methods in the WLAN Troubleshooting Guide. If the fault
persists, collect and provide feedback on the fault information by referring to 2.6
Fault Information Collection and Feedback.
Table 2-1 lists the normal status of each indicator on the device.

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Table 2-1 Quick reference table for normal indicator states

Cate Indicator Normal State
gory

AC PWR Steady green (If there are two indicators, at least one
of them is steady green.)

SYS Slow blinking green

STAT Steady green

SPED Off

PoE Off (Ignore it if the device does not have the PoE
indicator.)

Service port With a network cable connected: steady green

indicator Without a network cable connected: off

AP SYS Slow blinking green

Link/ACT Steady green or blinking (Ignore it if the device does

not have the Link/ACT indicator.)

Wireless Blinking yellow green or steady on (Ignore it if the

device does not have the Wireless indicator.)

Step 1 Observe indicators on each AC and AP.

NOTE

If all indicators on an AP are off, the indicators may have been turned off through the
configuration. It is recommended that you run the undo led off command on the AC to
turn on the indicators and then check the indicator status.

Step 2 If you find any indicator in an abnormal state, record the fault information
immediately and take measures based on the meaning of the indicator state
described in the Product Description of the specific product.
Step 3 If the fault persists, contact your agent or Huawei technical support.

----End

2.3 Checking the Device Alarms

Step 1 Log in to the web system, choose Maintenance > AC Maintenance > Alarm &
Event, and check whether critical or major alarms exist.

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Step 2 Click View Details next to an alarm and handle the alarm by referring to the help
manual. If the fault persists, record fault information and contact your agent or
Huawei technical support.
Step 3 If another network management system (NMS) is deployed, check the alarms on
the NMS. For details, see the corresponding NMS product documentation.

----End

2.4 Checking the Health Status

Checking the AC Status
Step 1 Log in to the web system, and choose Monitoring > AC > AC to check whether
the AC is working properly.
Step 2 Check whether the CPU usage and memory usage of the AC are lower than 80%.

If the CPU usage or memory usage is high, observe the CPU usage or memory
usage for 5–10 minutes. If it remains high, record the CPU usage and memory
usage data and contact your agent or Huawei global service hotline.
Step 3 Check whether the AC temperature is in the range of –5°C to +50°C (23°F to
122°F).

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If the AC temperature is out of the operating temperature range, check whether

fans of the AC are running normally and whether the ambient temperature is in
the normal range. High temperature may cause damage to the device board. If
the temperature keeps increasing and exceeds the upper threshold, the device will
be powered off automatically, causing service interruption.

----End

Checking the AP Status

Step 1 Log in to the web system, choose Monitoring > Summary, and check whether the
AP health score is 100.

Step 2 Choose Monitoring > AP to check AP information.

If the AP health score is 100, check its CPU usage and memory usage.

If the AP health score is lower than 100, check the version, status, STA access
failure ratio, STA going-offline ratio, number of STAs, CPU usage, and memory
usage.

Step 3 Check the CPU usage and memory usage.

Check whether the CPU usage of the AP exceeds 90% and whether its memory
usage exceeds 80%. If the CPU usage or memory usage is high, observe the CPU
usage or memory usage for 5–10 minutes. If it remains high, record the CPU usage
and memory usage data.

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Step 4 Check AP version information.

Check whether the AP version matches the AC version. If not, upgrade the AP to a
version matching the AC version by referring to the AP upgrade guide.
Step 5 Check the AP status.
Check whether the AP status displays as normal. Common AP states and
corresponding handling suggestions are described as follows:
● normal: The AP is running properly, and no action is required.
● fault: The AP failed to go online. Check the network environment and AP
onboarding configuration, and reconfigure the AP to go online.
● name-conflicted: Another AP with the same name has already gone online.
Rename the current AP.
● ver-mismatch: The AP and AC versions do not match. Upgrade the AP to a
version matching the AC version by referring to the AP upgrade guide.
● download: The AP is upgrading. Wait until the upgrade is complete.
● config: The AP is initializing the configuration. Wait until the initialization is
complete.
● committing: The WLAN configuration is being delivered to the AP. Wait until
the configuration delivery is complete.
● standby: This is the AP status displayed on the standby AC, and no action is
required.
● countryCode-mismatch: The AP version does not support the country code
configured on the AC. Upgrade the AP or modify the country code on the AC.
● If the AP is in another state or its state cannot restore to normal after you
perform the preceding operations, collect network configuration information.
Step 6 Check the STA access failure ratio and logout ratio.
Check whether STA Access Failure Ratio and Logout Ratio values exceed 20%. If
the STA access failure ratio or logout ratio exceeds 20%, record the values.
Step 7 Check the number of STAs.
Check whether more than 40 STAs connect to the same AP. More STAs connected
to a single AP mean fewer resources for each STA and therefore deteriorated user
experience. If more than 40 STAs associate with the same AP, user experience will
deteriorate. In this case, reduce the maximum number of STAs that can associate
with a VAP to deliver good experience to each user.
Step 8 If you suspect that the AP is faulty, contact your agent or Huawei technical
support.

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Step 9 If you need to quickly replace an AP while retaining the original AP configuration,
perform the following steps:
1. Replace the AP hardware.
2. Log in to the web system and choose Configuration > AP Config > AP
Config > AP Info. Select the AP to be replaced and click Replace.
3. Enter the MAC address of the new AP in New AP MAC. Alternatively, click ...
at the end of New AP MAC, and select an AP in the dialog box that is
displayed. Click OK. The model of the new AP must be the same as that of
the original AP.
After the replacement, the new AP with the ID of the original AP re-associates
with the AC and inherits all the data configured for the original AP.

Step 10 Seek technical support.

If the problem persists, contact your agent or Huawei technical support, and
provide the fault information you have recorded to technical support personnel.

----End

Checking Whether the AC License Is Normal

Step 1 Log in to the web system, and choose Maintenance > AC Maintenance > License
to check whether License status displays Normal.

If License status does not display Normal, reload and activate the license.

If the problem persists, collect the license file and ESN of the device by referring to
the License Usage Guide, and contact your agent or Huawei technical support.

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Step 2 Check whether the number of APs connected to the AC is in the expected range. If
an AP fails to go online, check the AP status to analyze the cause. For details, see
Checking the AP Status.

----End

2.5 Checking the User Status

Step 1 Log in to the web system, choose Monitoring > Summary, and check whether the
user health score is 100.

Step 2 Check user information.

If the user health score is 100, check Login Failure Record and User Distribution.
If the user health score is lower than 100, check the negotiated rate, SNR,
retransmission rate, packet loss rate, login failure records, and user distribution.
Step 3 Choose Monitoring > User > User Statistics to view user login failure records.
Rectify the fault based on the login failure records.

Step 4 Choose Monitoring > User > User Distribution, and check user distribution. If
user distribution among APs is severely unbalanced, record user distribution
information.
Step 5 Choose Monitoring > User > User Statistics, and check the Negotiation Rate
values of users. If the negotiation rate of a user is lower than 12 Mbit/s, choose
Configuration > AP Config > Profile > Radio Management, select 2G Radio
Profile or 5G Radio Profile, and set a larger value for Maximum rate.
Step 6 Choose Monitoring > User > User Statistics, and check the SNR values of users. If
the SNR of a user is smaller than 20 dB, check whether there is severe interference

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in the radio environment, and record configuration, network deployment, and SNR
data.

Step 7 Choose Monitoring > User > User Statistics, and check whether the
Retransmission Ratio value exceeds 50% and whether the Packet Loss Ratio
value exceeds 5%. If the retransmission ratio exceeds 50% or the packet loss ratio
exceeds 5%, check whether network communication is normal and whether the
radio environment affects data transmission on the network, and record related
information.

Step 8 Seek technical support.

If the problem persists, contact your agent or Huawei technical support, and
provide the fault information you have recorded to technical support personnel.

----End

2.6 Fault Information Collection and Feedback

2.6.1 Collecting Basic Fault Information

Collect the information listed in Table 2-2 before contacting Huawei technical
support.

Table 2-2 Basic fault information

No. Item Description

1 Fault occurrence time Record the time when the fault occurs
and last time when the fault occurred,
accurate to minutes.

2 Fault symptom Record fault symptoms in detail. If

multiple faults occur simultaneously,
describe their symptoms one by one. If
the environment is changed before the
fault occurs, record the changes in detail.

3 Fault impact Record the fault severity and impacted

services, such as the number of affected
devices.

4 Networking information Provide a networking diagram showing

upstream and downstream devices and
connected ports, especially the device or
port where the fault occurs.

5 Measures that have been Record the measures that have been
taken taken and effect of these measures
(including command execution procedure
and output).

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2.6.2 Collecting Running Information

Log in to the web platform, choose Diagnosis > One-Click Information
Collection, select the device whose information is to be collected and the content
to be collected, and click Collect.

You can collect one-click diagnostic information, debugging and diagnostic

information, and log files of ACs and APs. After collection is complete, collected
information is automatically saved to the local PC for future query and feedback.

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