Installing and Configuring The Avaya S8500 Media Server
Installing and Configuring The Avaya S8500 Media Server
03-300143
Release 4.0
February 2007
Issue 5
© 2007 Avaya Inc.
All Rights Reserved.
Notice
While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Avaya Inc. can
assume no liability for any errors. Changes and corrections to the information
in this document may be incorporated in future releases.
For full legal page information, please see the documents,
Avaya Support Notices for Software Documentation, 03-600758, and
Avaya Support Notices for Hardware Documentation, 03-600759.
These documents can be accessed on the documentation CD and on the Web
site, http://www.avaya.com/support. On the Web site, search for the document
number in the Search box.
Documentation disclaimer
Avaya Inc. is not responsible for any modifications, additions, or deletions to
the original published version of this documentation unless such modifications,
additions, or deletions were performed by Avaya. Customer and/or End User
agree to indemnify and hold harmless Avaya, Avaya's agents, servants and
employees against all claims, lawsuits, demands and judgments arising out of,
or in connection with, subsequent modifications, additions or deletions to this
documentation to the extent made by the Customer or End User.
Link disclaimer
Avaya Inc. is not responsible for the contents or reliability of any linked Web
sites referenced elsewhere within this documentation, and Avaya does not
necessarily endorse the products, services, or information described or offered
within them. We cannot guarantee that these links will work all of the time and
we have no control over the availability of the linked pages.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your sales
agreement to establish the terms of the limited warranty. In addition, Avaya’s
standard warranty language, as well as information regarding support for this
product, while under warranty, is available through the following Web site:
http://www.avaya.com/support.
Copyright
Except where expressly stated otherwise, the Product is protected by copyright
and other laws respecting proprietary rights. Unauthorized reproduction,
transfer, and or use can be a criminal, as well as a civil, offense under the
applicable law.
Avaya support
Avaya provides a telephone number for you to use to report problems or to ask
questions about your product. The support telephone number
is 1-800-242-2121 in the United States. For additional support telephone
numbers, see the Avaya Web site: http://www.avaya.com/support.
Contents
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
How to use Avaya installation documents . . . . . . . . . . . . . . . . . . . . . 8
Pre-installation requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Preinstallation tasks to complete at the customer site . . . . . . . . . . . . . . . 9
Verifying that all the required equipment is on site . . . . . . . . . . . . . . . 9
Ensuring that the preinstallation tasks are complete . . . . . . . . . . . . . . 10
S8500 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Equipment specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
About the Server Availability Management Processor . . . . . . . . . . . . . . . 16
About SAMP functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
About SAMP connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
About SAMP software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
About media server port connections . . . . . . . . . . . . . . . . . . . . . . . . 19
S8500 port connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
About modem connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Modem options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
About media gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
About Processor Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
About S8500 LSP mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
S8500 LSP license file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
About SSH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Installing and Configuring the Avaya S8500 Media Server February 2007 3
Contents
4 Installing and Configuring the Avaya S8500 Media Server February 2007
Contents
Installing and Configuring the Avaya S8500 Media Server February 2007 5
Contents
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
6 Installing and Configuring the Avaya S8500 Media Server February 2007
Chapter 1: Introduction
Use these procedures to install Avaya Communication Manager and configure a new Avaya
S8500 Media Server and the associated components in an IP-connected port network (IP-PNC)
configuration.
To configure the media server, use the Avaya Installation Wizard. To configure gateways and
other hardware components, use the following two administration interfaces:
● The Maintenance Web Interface
● The command line interface, either directly or through Secure Shell (SSH), Telnet, or a
terminal emulation program such as Avaya Native Configuration Manager.
This installation document includes the following information:
● Pre-installation requirements on page 9
● Configuring the SNMP modules in the UPS on page 27
● Configuring the SNMP subagent in the Avaya Ethernet switch (if used) on page 30
● Media server configuration on page 39
● Configuring the NIC on page 46
● IP interface translations on page 49
● IP interface configuration on page 53
● Postinstallation administration on page 69
● Installation verification on page 77
● Media server access on page 87
● Installation troubleshooting on page 97
Audience
This documentation is for the following people who install and configure the media server
components:
● Trained field installation and maintenance personnel
● Technical support personnel
● Authorized business partners
Installing and Configuring the Avaya S8500 Media Server February 2007 7
Chapter 1: Introduction
! Important:
Important: If the S8500 Media Server is configured as an LSP, skip the following section.
● See the appropriate sections in the following documents to install the port networks and
the media gateways:
- Installing the Avaya G650 Media Gateway (03-300144)
- Installation and Configuration for the Avaya G150 Media Gateway (03-300395
- Quick Start for Hardware Installation: Avaya G250 Media Gateway (03-300433)
- Quick Start for Hardware Installation: Avaya G350 Media Gateway (03-300148)
- Installation of the Avaya G350 Media Gateway (555-245-104)
- Quick Start for Hardware Installation: Avaya S8300 Media Server and Avaya G700
Media Gateway (555-233-150)
8 Installing and Configuring the Avaya S8500 Media Server February 2007
Pre-installation requirements
- Installation and Upgrades for the Avaya G700 Media Gateway and Avaya S8300
Media Server (555-234-100)
- Avaya IA 770 INTUITY AUDIX Messaging Application Administering the S8300 and
S8400 Media Servers to work with IA 770
● Return to this document and see:
! Important:
Important: If the S8500 Media Server is configured as an LSP, skip the following section.
- IP interface configuration on page 53 to program the IP interface.
- Install an S8500 Media Server as an LSP on page 63 if the S8500 Media Server is
configured as an LSP.
- Postinstallation administration on page 69
- Installation verification on page 77
- Media server access on page 87
- Installation troubleshooting on page 97 if problems occur during the installation.
Pre-installation requirements
This section describes the tasks that you must complete before you start the installation. You
complete certain tasks before you go on site and other tasks at the site.
Installing and Configuring the Avaya S8500 Media Server February 2007 9
Chapter 1: Introduction
S8500 hardware
The hardware components for the S8500C and 8500B versions of the S8500 Media Server are
very similar but the layout of the components on the front and back panels are different. The
following four diagrams show the hardware components on the front and back panels of the
S8500C and S8500B with the default port assignments.
10 Installing and Configuring the Avaya S8500 Media Server February 2007
S8500 hardware
1 3 5 7 9
2 4 6 8
DVD CD-RW
Figure notes:
1 3 5 7 9
2 4 6 8 10
Slot 2
Slot 1
1
2
11 13 15 17
12 14 16
Figure notes:
Installing and Configuring the Avaya S8500 Media Server February 2007 11
Chapter 1: Introduction
1 2 3 4 5 6 7
8
9
h2ms85bf KLC 091704
11 10
Figure notes:
1 2 3 4 5 6
7 8 9 10
Figure notes:
12 Installing and Configuring the Avaya S8500 Media Server February 2007
Equipment specifications
Equipment specifications
The S8500 Media Server control network components consist of the media server, one UPS,
and an Avaya-provided Ethernet switch (optional). The physical specifications for the control
network components are shown in Table 1.
Media Server:
S8500B 1.75 x 17 x 20 4 x 43 x 51 1 28/13
S8500C 1.75 x 17 x 22 4 x 43 x 56 1
Ethernet Switch:
C363T 1.75 x 17 x 14.4 4 x 43 x 37 1 11/5
C364T 1.75 x 17 x 14.4 4 x 43 x 37 1 11/5
UPS:
700 VA 3.5 x 17 x 19 9 x 43 x 48 2 34/15
1500 VA 3.5 x 17 x 24 9 x 43 x 61 2 50/23
Installing and Configuring the Avaya S8500 Media Server February 2007 13
Chapter 1: Introduction
Table 2 outlines the features and specifications of the Avaya S8500 Media Server. The
differences between the S8500B and S8500C versions are noted.
Micro- CPU: 3.0 GHz Pentium (P4) CPU: 3.2 GHz Pentium (P4)
processors FSB: 800 MHz front-side bus FSB: 800 MHz front-side bus
Memory One 512 MB PC2100 CL2.5 ECC DDR Two 512 MB PC2-4200 CL4 ECC DDR2
SDRAM RDIMM SDRAM DIMM
Drives One 80 GB SATA hard disk drive One 80 GB SATA hard disk drive
CD-ROM/DVD-ROM: IDE CD-ROM/DVD-ROM: IDE
Dual NIC Optional One dual NIC card
Slots Two PCI-X slots - 64 bit/66 MHz Two PCI-X slots - 64 bit/66 MHz
Accommodates the SAMP and dual NIC Accommodates the SAMP and dual NIC
Power 300 W (110 VAC or 220 VAC 350 W (110 VAC or 220 VAC
supply autosensing) autosensing)
Integrated Ethernet ports: two 10/1000/100BaseT Same as the S8500B.
functions Ethernet controllers
One serial port (not used)
Four USB ports (3 not used)
Keyboard port (not used)
Mouse port (not used)
Dual-channel bus mastering IDE
controller
14 Installing and Configuring the Avaya S8500 Media Server February 2007
Equipment specifications
Environmental specifications for the S8500 Media Servers are shown in Table 3.
Heat Output Minimum configuration: 297 BTU (87 W) Minimum configuration: 341 BTU (100 W)
Maximum configuration: 512 BTU (150 W) Maximum configuration: 1024 BTU (300 W)
Installing and Configuring the Avaya S8500 Media Server February 2007 15
Chapter 1: Introduction
16 Installing and Configuring the Avaya S8500 Media Server February 2007
About the Server Availability Management Processor
1 3
2 4
Figure notes:
1. SAMP Eth2—to the services laptop 3. USB connection for the modem
computer (cross-connect CAT5 cable) 4. External power to the SAMP
2. SAMP Eth1 (not used)
Installing and Configuring the Avaya S8500 Media Server February 2007 17
Chapter 1: Introduction
Slot 2
Slot 1
1
2
4 2
3 1
Figure notes:
1. SAMP Eth2—to the services laptop 3. USB connection for the modem
computer (cross-connect CAT5 cable) 4. External power to the SAMP
2. SAMP Eth1 (not used)
18 Installing and Configuring the Avaya S8500 Media Server February 2007
About media server port connections
4
2
3
1
Figure notes:
1. Eth0—To the customer network if the 3. Eth2—to the customer network if the
control network is shared. Or, to the control network is dedicated
control-network Ethernet switch if the (straight-through CAT5 cable)
control network is dedicated 4. Eth3—Not used
(straight-through CAT5 cable)
2. Eth1—To the Services laptop computer
(cross-over CAT5 cable)
Installing and Configuring the Avaya S8500 Media Server February 2007 19
Chapter 1: Introduction
4
Slot 2
Slot 1
1
2
1
2
Figure notes:
1. Eth0—To the customer network if the 3. Eth3—to the customer network if the
control network is nondedicated. Or, to control network is dedicated
the control-network Ethernet switch if the (straight-through CAT5 cable)
control network is dedicated 4. Eth4—Not used
(straight-through CAT5 cable)
2. Eth1—To the Services laptop computer
(cross-over CAT5 cable)
Note:
Note: If the S8500C is configured as an ESS, the port assignments are different:
● Eth0: Control Network A
● Eth3: Control Network B
● Eth4: LAN, if two dedicated control networks are used
In either case, ETH2 is an internal port dedicated to the SAMP.
20 Installing and Configuring the Avaya S8500 Media Server February 2007
About modem connections
1
Mu
ltiM
ode
m
Mu
ltiT
Softwec
are h
dis
c
Figure notes:
Installing and Configuring the Avaya S8500 Media Server February 2007 21
Chapter 1: Introduction
Modem options
You set the modem options when you configure the media server. You do not set options on the
modems themselves.
22 Installing and Configuring the Avaya S8500 Media Server February 2007
About Processor Ethernet
.Table 4 lists the possible uses of the PE interface for an S8500 primary controller.
Installing and Configuring the Avaya S8500 Media Server February 2007 23
Chapter 1: Introduction
24 Installing and Configuring the Avaya S8500 Media Server February 2007
S8500 LSP license file
About SSH
Secure Shell (SSH) is both a computer program and an associated network protocol that you
use to log in to and run commands on a networked computer. SSH provides secure encrypted
communications between two untrusted hosts over an insecure network. Avaya strongly
recommends that you use SSH instead of Telnet for most interactive connections to the Avaya
media servers and other devices on a customer network.
To use SSH, a third-party SSH client must be installed on your computer. PuTTY is one such
client. You can download PuTTY from http://www.putty.nl/download.html.
Installing and Configuring the Avaya S8500 Media Server February 2007 25
Chapter 1: Introduction
! Important:
Important: You cannot use SSH with the G700. From within the Linux command line of a
media server, you can use SSH to access the G250 and the G350, but you must
use Telnet to access the G700.
26 Installing and Configuring the Avaya S8500 Media Server February 2007
Configuring the SNMP modules in the UPS
After you install and connect the control network equipment, you must configure the SNMP
modules in each Avaya-supplied UPS to send alarms or traps to the media servers. This
process requires that you also configure the SNMP subagent in the Avaya-supplied Ethernet
switch.
! Important:
Important: Use the procedures in this section to configure Avaya-supplied equipment only.
Installing and Configuring the Avaya S8500 Media Server February 2007 27
Chapter 2: SNMP Configuration
For how to administer the SNMP module in the UPS, see Administering the SNMP module on
page 29.
28 Installing and Configuring the Avaya S8500 Media Server February 2007
Configuring the SNMP modules in the UPS
! SECURITY ALERT:
SECURITY ALERT: The Get and Set community name strings are initially configured with the default
values of Public and Private, respectively. These community name strings
function as passwords for their respective SNMP operation. Avaya recommends
that you change these community name strings to something other than the
default values. If you leave the defaults in place, a serious security issue can
result.
For information about which traps to set, see Setting selected traps (alarming) on page 30.
● If the control network is nondedicated, ensure that the 162/udp port for input to server is
enabled and the default is disabled. If you do not enable the 162/udp port and disable the
default, the media server cannot receive the traps from either UPS. See Enabling firewall
settings on page 44.
Installing and Configuring the Avaya S8500 Media Server February 2007 29
Chapter 2: SNMP Configuration
30 Installing and Configuring the Avaya S8500 Media Server February 2007
Configuring the SNMP subagent in the Avaya Ethernet switch (if used)
Note:
Note: For the Ethernet switch to report alarms properly, you must also configure the IP
addresses for the Ethernet switches in the media servers.
For how to administer the SNMP subagent in the Ethernet switch, see Configuring the Ethernet
switch on page 32.
Installing and Configuring the Avaya S8500 Media Server February 2007 31
Chapter 2: SNMP Configuration
! SECURITY ALERT:
SECURITY ALERT: The Get and Set community name strings are initially configured with the default
values of Public and Private, respectively. These community name strings
function as passwords for their respective SNMP operation. Avaya recommends
that you change these community name strings to something other than the
default values. If you leave the defaults in place, a serious security issue can
result.
● If the control network is not dedicated, ensure that the 162/udp port for input to server is
enabled and the default is disabled. If you do not enable the 162/udp port and disable the
default, the media server cannot receive the traps from either UPS. See Enabling firewall
settings on page 44.
32 Installing and Configuring the Avaya S8500 Media Server February 2007
Configuring the SNMP subagent in the Avaya Ethernet switch (if used)
10. If the port networks are IP-PNC, ensure that all appropriate ports on the Ethernet switch
are locked to 100 speed and full duplex.
11. When you finish, disconnect your computer from the Ethernet switch.
12. If two Ethernet switches are present for CNA, repeat Steps 1 through 10 for the second
switch.
Installing and Configuring the Avaya S8500 Media Server February 2007 33
Chapter 2: SNMP Configuration
34 Installing and Configuring the Avaya S8500 Media Server February 2007
Clearing the ARP cache on the laptop
A new media server comes with a blank hard disk drive. Use the bootable software distribution
CD-ROM to install the Linux operating system and Avaya Communication Manager.
This chapter covers the following tasks:
● Clearing the ARP cache on the laptop on page 35
● Applying power to the media server on page 36
● Accessing the media server on page 36
● Configuring Telnet for Windows 2000 and Windows XP on page 36
● Installing Avaya Communication Manager on page 37
! Important:
Important: If you are installing an S8500B Media Server to run the Expanded Meet-me
Conferencing (EMMC) application, follow the installation instructions in this
document up to and including . Then use the Expanded Meet-me Conferencing
(EMMC) version 1.0 Installation and Troubleshooting Guide, (04-300527) to
complete the installation of the EMMC. The two CD-ROMs EMMC Software Disk
1 and EMMC Software Disk 2 contain the EMMC software.
Installing and Configuring the Avaya S8500 Media Server February 2007 35
Chapter 3: Communication Manager installation
36 Installing and Configuring the Avaya S8500 Media Server February 2007
Installing Avaya Communication Manager
Note:
Note: To navigate on these screens, use the arrow keys to move to an option, and then
press the spacebar to select the option. Press Enter to submit the information on
the screen.
3. Select Install, ensure that <OK> is highlighted, and press Enter.
4. On the Select Release Version screen, ensure that the Build line and <OK> are
highlighted. Press Enter to partition the hard disk drive and reformat the partitions.
Once the drive is properly configured, the program starts the installation process and
reports the progress.
These processes can take up to 20 minutes to complete.
5. You must remove the CD-ROM from the drive at this time. When the media server is ready
to reboot, the drawer of the CD-ROM drive opens.
The reboot can take up to 3 minutes. The Telnet session drops automatically when the
reboot starts.
6. Perform one of the following actions:
● If you are installing the S8500 Media Server as a call controller, continue with the next
section of this document.
● If your are installing the S8500 as an LSP, continue with Chapter 7: Install an S8500
Media Server as an LSP on page 63.
Installing and Configuring the Avaya S8500 Media Server February 2007 37
Chapter 3: Communication Manager installation
● If you are installing an S8500 Media Server to run the Expanded Meet-me
Conferencing (EMMC) application, you are finished with this document. Continue the
EMMC installation procedures described in Installing and Troubleshooting the
Expanded Meet-me Conferencing (EMMC) (04-300527).
38 Installing and Configuring the Avaya S8500 Media Server February 2007
Chapter 4: Media server configuration
After you install the Communication Manager software, you must use the Avaya Installation
Wizard to configure the media server.
This section covers the following tasks:
● Copying files to the media server on page 40
● Creating a super-user login on page 40
● Running the Avaya Installation Wizard on page 42
● Verifying the RMB IP information on page 42
● Installing SAMP firmware on page 42
● Verifying the media server connection to the customer LAN (if provided) on page 43
● Enabling firewall settings on page 44
● Enabling network time servers on page 44
● Checking LED activity on the dual NIC on page 46
● Configuring the NIC on page 46
Note:
Note: Ensure that you have the completed Electronic Preinstallation Worksheet (EPW)
before you start this process.
Note:
Note: Ensure that your networking and Web browser settings are correct. For more
information, see Configuring the network for Windows 2000 and XP on page 94.
Installing and Configuring the Avaya S8500 Media Server February 2007 39
Chapter 4: Media server configuration
To create a login:
Note:
Note: Make sure the customer can change this login, its password, or its permissions
later.
1. Under Security, select Administrator Accounts.
2. Type the login name in the Enter Login ID or Group Name field.
3. Select Add Login, and click Submit.
4. Type susers in the login group field.
5. Type prof18 in the additional groups field. prof18 is the code for the customer superuser.
40 Installing and Configuring the Avaya S8500 Media Server February 2007
About the Avaya Installation Wizard
Installing and Configuring the Avaya S8500 Media Server February 2007 41
Chapter 4: Media server configuration
42 Installing and Configuring the Avaya S8500 Media Server February 2007
Verifying the media server connection to the customer LAN (if provided)
3. Enter the information to copy the firmware file to the media server.
4. Use SSH to access the media server and log in.
5. To start the update process, type sampupdate and press Enter.
The update process takes approximately 5 minutes.
Installing and Configuring the Avaya S8500 Media Server February 2007 43
Chapter 4: Media server configuration
44 Installing and Configuring the Avaya S8500 Media Server February 2007
Enabling network time servers
With NTP, you can specify one, two, or three network time servers to provide the accurate time
of day data to the clocks on the media servers. The network time servers, in turn, get their
source timing from one of several highly accurate time services that are available on the
Internet.
To use a network time server, the NTP service must be enabled. The Avaya Installation Wizard
prompts you to enable the NTP service. If you do not use the Installation Wizard, use the
Configure Server function on the Maintenance Web Interface to configure the network time
servers.
1. From the Maintenance Web Interface, under Server Configuration, click Configure
Server.
2. Click Continue on the Review Notices page and the Backup Up Data page.
3. On the "Specify how you want to use this wizard" page, select Configure individual
services and then click Continue.
4. In the menu on the left side of the Configure Server page, click Configure Timer Server.
5. Enter the NTS information on the Configure Time Server screen and click Change.
6. On the main menu, under Security, click Firewall.
7. In the "Output from Server" column, select ntp 123/udp.
Note:
Note: It is not necessary to enable the "Input to Server" ntp service. If this service is
already enabled, you do not need to disable it.
When the Avaya Installation Wizard prompts you for information about the network time
servers, enter the DNS name or the IP address for the primary network time server and the
secondary and the tertiary time servers if any. If you enter a DNS name instead of an IP address
for the network time server, you must specify the IP address of the DNS server. For more
information, see About the Avaya Installation Wizard on page 41.
For more information about NTP, see RFC 958.
Installing and Configuring the Avaya S8500 Media Server February 2007 45
Chapter 4: Media server configuration
Note:
Note: The dual NIC is optional with the S8500B but ships installed with the S8500C.
The dual NIC is located on the rear panel in different positions on the S8500B and
S8500C but the port LEDs are the same. See Figure 2: S8500C back panel on
page 11 for a diagram of the S8500C back panel.
Figure notes:
46 Installing and Configuring the Avaya S8500 Media Server February 2007
Configuring the NIC
2. Click Continue until you get to the "Specify how you want to use this Wizard" page.
Installing and Configuring the Avaya S8500 Media Server February 2007 47
Chapter 4: Media server configuration
6. Click Continue.
7. Complete the following information for Ethernet 2:
● IP address
● Gateway
● Subnet mask
● Speed
8. Verify with the network administrator that the LAN hardware supports 802.1q priority
tagging. If supported, select VLAN 802.1q priority tagging.
9. Click Change. The system displays the status of the configuration update.
When the update is complete, the system displays the following message:
Successfully configured ethernet interfaces.
48 Installing and Configuring the Avaya S8500 Media Server February 2007
Chapter 5: IP interface translations
To administer IPSI circuit packs, use a terminal emulation program to issue Communication
Manager SAT commands.
For Communication Manager terminal emulation, use a program such as Avaya Native
Configuration Manager, Avaya Terminal Emulation, or HyperTerminal.
You also can use Avaya Site Administration to issue SAT commands. To administer some of the
features in the latest release of Avaya Communication Manager, you must use the latest
version of Avaya Site Administration.
Perform these tasks to administer IPSI circuit packs:
● Inputting initial system translations on page 49
● Adding media gateways on page 50
● Enabling the IPSI on page 51
● Adding the IPSI to the system on page 52
● Setting the alarm activation level on page 52
● Saving translations on page 52
Installing and Configuring the Avaya S8500 Media Server February 2007 49
Chapter 5: IP interface translations
CARRIER DESCRIPTION
Carrier Carrier Type Number
E not-used PN 09
D not-used PN 09
C not-used PN 09
B G650-port PN 09
A G650-port PN 09
50 Installing and Configuring the Avaya S8500 Media Server February 2007
Enabling the IPSI
SERVER INFORMATION
OPTIONS
Switch Identifier: A
IPSI Control of Port Networks: enabled
The control subnetwork addresses typically match the most significant three octets of the
IP addresses of the server for the media gateway. The most significant three octets are the
first three groups of digits in the IP address. Select the configure server command on
the Maintenance Web Interface to see the IP address of the server.
An asterisk (*) to the right of the Control Subnet Address field means that
Communication Manager does not have the subnetwork information and the subnetwork
address displayed is incorrect.
3. If the information in the Control Subnet Address field is incorrect, use the Maintenance
Web Interface to change the media server configuration to match the Server IP address in
configure server. Under Server Configuration and Upgrades, click Configure Server
to change the media server configuration. Then return to this procedure.
4. Set the Switch Identifier field to the switch ID letter. Acceptable switch ID letters are A
through J. A is the default setting.
5. Set the IPSI Control of Port Networks field to enabled.
6. Press Enter to save the changes.
Installing and Configuring the Avaya S8500 Media Server February 2007 51
Chapter 5: IP interface translations
add ipserver-interface 8
IP SERVER INTERFACE (IPSI) ADMINISTRATION - PORT NETWORK 8
Saving translations
To save the translations to the hard disk drive, at the SAT, type save translation and press
Enter.
52 Installing and Configuring the Avaya S8500 Media Server February 2007
Chapter 6: IP interface configuration
Installing and Configuring the Avaya S8500 Media Server February 2007 53
Chapter 6: IP interface configuration
! Important:
Important: If an IPSI is in a port network that is backed up with the Enterprise Survivable
Server (ESS) option you must use static addressing for the ESS to provide
service to the port network.
54 Installing and Configuring the Avaya S8500 Media Server February 2007
IPSI address configuration
You administer the static IP address for the circuit pack directly through the Ethernet port
connection on the faceplate (top port). See Figure 11.
CLK
S
E
R
V
I
C
E
2 E
T
W
O
R
K
Figure notes:
Note:
Note: Ensure that you have the password before proceeding.
Depending on the operating system on the Services laptop computer, you might need to clear
the Address Resolution Protocol (ARP) cache before entering a new IP address. If you enter an
IP address and your computer cannot connect, try clearing the cache.
1. On your laptop computer, click Start > Run to open the Run dialog box.
2. Type command and click OK to open a MS-DOS Command Line window.
3. Clear the Address Resolution Protocol (ARP) cache in the laptop.
Installing and Configuring the Avaya S8500 Media Server February 2007 55
Chapter 6: IP interface configuration
4. To log into the IPSI, use SSH and the IP address 192.11.13.6.
For information on how to use SSH, see Accessing the command line interface of the
server with SSH on page 87.
Note:
Note: While connected to the IPSI, type help or ? to obtain online help. Most
commands have two or three letter abbreviations.
5. Type ipsilogin and press Enter.
Note:
Note: The craft login used on the IPSI has a different password from the craft login used
on the media servers.
6. Log in as craft.
Prompt = [IPADMIN]:
7. Type show control interface and press Enter and then type show port 1 and
press Enter to see the current control interface settings.
8. To set the control interface, type set control interface ipaddr netmask and
press Enter, where ipaddr is the customer-provided IP address and netmask is the
customer provided subnet mask.
9. Type quit and press Enter to save the changes and exit the IPSI session.
10. Log back in to the IPSI using SSH.
11. Type show control interface and press Enter.
The system displays IP address, subnet mask, and default gateway information.
Verify that the proper information was entered.
56 Installing and Configuring the Avaya S8500 Media Server February 2007
Setting the VLAN and diffserv parameters
! Important:
Important: The settings for these parameters on the IPSIs must be consistent with the
settings on the media servers and other network devices such as Ethernet
switches.
● set vlan priority 6
● set diffserv 46
● set vlan tag on
● set port negotiation 1 disable
● set port duplex 1 full
● set port speed 1 100
4. Type show qos and press Enter to check the administered values.
5. Type reset and press Enter to capture the updated parameter values.
The reset terminates the administration session and automatically logs you out.
6. Log in again and use the show qos command to ensure that the parameter settings are
correct.
7. Disconnect the laptop from the IPSIfaceplate.
Installing and Configuring the Avaya S8500 Media Server February 2007 57
Chapter 6: IP interface configuration
8. Check the LED on the IPSIfaceplate. Verify that the display shows the letters I and P and a
filled-in V at the bottom. (See Figure 12).
1 CLK
S
E
R
2 V
I
C
E
N
E
T
W
O
R
K
Figure notes:
Note:
Note: Clear the ARP cache on the laptop before connecting to another IPSI. If you do
not clear the cache, the laptop appears to stop and does not connect to the next
IPSI.
9. Repeat this procedure for each IPSI circuit pack.
58 Installing and Configuring the Avaya S8500 Media Server February 2007
Setting the VLAN and diffserv parameters
! Important:
Important: If an IPSI is in a port network that is backed up with the Enterprise Survivable
Server (ESS) option you must use static addressing for the ESS to provide
service to the port network.
For the TN2312BP IPSI circuit packs to receive IP addresses dynamically, you first must assign
the switch ID and cabinet number to each IPSI circuit pack.The switch ID is a single letter, A
through J. The cabinet number is a 2-digit number, 01 through 64. For G650 Media Gateways, a
cabinet is defined as one or more media gateways connected by a TDM cable. This cabinet
configuration is called a G650-rack-mount-stack.
Note:
Note: In the following procedure, you must start step 2 within 5 seconds after inserting
the circuit pack.
1. Fully insert the TN2312BP IPSI circuit pack. If necessary, reseat the circuit pack to start
the programming sequence.
Note:
Note: For the following step, do not use a graphite pencil.
2. Insert a pen, golf tee, or similar object into the recessed push button switch.
CLK
fpdlled3 LJK 022502
S
E
R
V
Installing and Configuring the Avaya S8500 Media Server February 2007 59
Chapter 6: IP interface configuration
Note:
Note: If you pass the letter or number that you want, you have two options. You can
cycle through all the letters or numbers to get to the one you want. Or, you can
reinsert, or reseat, the circuit pack and start again.
Note:
Note: If you have only one system, the default switch ID is A. The second system is B
and so on. The switch ID is not the media gateway or carrier letter.
3. While the display characters are flashing, press the button until the switch ID, A through J,
shows on the top character of the LED display. When the correct letter shows, stop. The
letter flashes a few times, or 5 seconds, then stops. The next character down starts to
flash. This is the first digit of the cabinet number.
Note:
Note: The number to program is the cabinet number, not the port network number. If
you have more than one IPSI in a cabinet, they all have the same cabinet
number.
4. While the first digit of the number is flashing, press the button until the correct tens digit, 0
through 6, for the cabinet number shows on the display. When the correct digit appears,
stop. The digit flashes for about 5 seconds, then stops. Then the second digit starts
flashing.
5. While the second digit is flashing, press the button until the correct units digit, 0 through 9,
for the cabinet number shows on the display. When the correct digit shows, stop. The digit
flashes for about 5 seconds, then stops.
60 Installing and Configuring the Avaya S8500 Media Server February 2007
Verifying connectivity to the media server
6. All segments of the display go dark for one second. Then, the Switch ID and media
gateway stack number shows in the top three characters of the LED display. A "V" is
shown in the fourth or bottom character. When the DHCP server assigns an address to the
IPSI, the center of the "V" fills in. The filled in "V" looks like the bottom half of a diamond.
CLK
For a duplicated control network, repeat these steps for the second IPSI in the cabinet.
Installing and Configuring the Avaya S8500 Media Server February 2007 61
Chapter 6: IP interface configuration
62 Installing and Configuring the Avaya S8500 Media Server February 2007
Chapter 7: Install an S8500 Media Server
as an LSP
Note:
Note: If you are installing the S8500 Media Server as a primary controller, skip this
section.
Starting with Release 3.1 of Communication Manager, the Processor Ethernet (PE) interface is
supported on the S8500 Media Server. The PE interface enables the S8500 Media Server to
operate in Local Survivable Processor (LSP) mode. The PE interface also enables the media
server to be the primary controller in an IP configuration with no port networks.
For how to administer PE, see Administrator Guide for Avaya Communication Manager
(03-300509).
To install a new S8500 Media Server as an LSP, first complete the tasks in Quick Start for
Hardware Installation: Avaya S8500 Media Server. Then complete the tasks in the previous
sections of this document to:
● Install the S8500 Media Server hardware in the 19-inch rack
● Connect the cables between the media server and the network of the customer
● Connect the SAMP card and the modem
● Configure SNMP and the Ethernet switch
● Install Communication Manager
● Configure the S8500 Media Server
When you have completed these tasks, proceed with tasks in this section.
Installing and Configuring the Avaya S8500 Media Server February 2007 63
Chapter 7: Install an S8500 Media Server as an LSP
64 Installing and Configuring the Avaya S8500 Media Server February 2007
Administering the primary controller
Network Region: 1
5. The Type field is automatically populated with LSP. LSP appears in the field if the node
name is not associated with ESS.
6. Enter a network region for the LSP. The default is 1. However, a different network region
might be better suited for the LSP to provide media gateway and IP telephone support.
7. On pages 2 and 3 of the screen, add any adjuncts that the LSP can support if a failover
from the primary controller occurs.
For how to administer the Survivable Processor form, see Administrator Guide for Avaya
Communication Manager (03-300509).
Installing and Configuring the Avaya S8500 Media Server February 2007 65
Chapter 7: Install an S8500 Media Server as an LSP
Note:
Note: The gateway that provides the serial number must be connected to the LSP such
that it remains connected in the event of a network failure.
! Important:
Important: The system displays a message that warns you that the license requires a restart.
Do not restart the server at this time.
3. Under Security, click Authentication File.
4. Select Install the Authentication file I previously downloaded and click Install.
The system tells you the authentication is installed successfully.
5. Restart Communication Manager to sync the license for LSP status.
a. Access the server command line interface using an SSH client, like PuTTY, and an IP
address of 192.11.13.6.
b. Type stop -caf
c. Type start -caf
6. To verify that the S8500 Media Server that you are converting is licensed as an LSP:
Note:
Note: When you access the SAT screen before you reset the system, the screen might
indicate "License mode not available." This problem is resolved after the reset.
a. Open a SAT session on the LSP and type display system-parameters
customer-options and press Enter.
b. On the System-Parameters Customer-Options form, verify that the Local Survivable
Processor field is set to y and verify that the Processor Ethernet field is set to y.
66 Installing and Configuring the Avaya S8500 Media Server February 2007
Opening the TCP ports on the S8500 LSP
Installing and Configuring the Avaya S8500 Media Server February 2007 67
Chapter 7: Install an S8500 Media Server as an LSP
SURVIVABLE PROCESSORS
Name Type ID IP Address Service Translations
State? Updated
LSPNYC LSP 04 128.256.173.101 in-service/idle 03:21 02/19/03
LSPCHI LSP 05 128.256.113.213 out-of-service 04:32 02/20/03
68 Installing and Configuring the Avaya S8500 Media Server February 2007
Chapter 8: Postinstallation administration
Verifying translations
1. Open a SAT session on the media server.
2. To view all the administered circuit packs in the system, type list configuration all
and press Enter.
3. To verify the location of the IPSI circuit packs,type list ipserver-interface and
press Enter.
For more information, see your planning documents and check the administration status on the
following items:
● list station
● list trunk-group
● list hunt-group
Installing and Configuring the Avaya S8500 Media Server February 2007 69
Chapter 8: Postinstallation administration
70 Installing and Configuring the Avaya S8500 Media Server February 2007
Setting locations (if necessary)
2. In the ARS Prefix 1 Required for 10-Digit NANP Calls? field, type y.
3. Type the information in the various fields for each media gateway.
In the Name field for location 1, type Main.
4. Submit the screen to save the changes.
Installing and Configuring the Avaya S8500 Media Server February 2007 71
Chapter 8: Postinstallation administration
DATE
TIME
WARNING: Changing the date or time may impact BCMS, CDR, SCHEDULED
72 Installing and Configuring the Avaya S8500 Media Server February 2007
Enabling and disabling the Ethernet switch ports
Installing and Configuring the Avaya S8500 Media Server February 2007 73
Chapter 8: Postinstallation administration
3. Locate the ports that you want to disable and select Disable in that row.
4. Click Submit Changes.
74 Installing and Configuring the Avaya S8500 Media Server February 2007
Backing up files to the compact flash media
Installing and Configuring the Avaya S8500 Media Server February 2007 75
Chapter 8: Postinstallation administration
76 Installing and Configuring the Avaya S8500 Media Server February 2007
Chapter 9: Installation verification
This chapter provides the following information about how to verify the media server installation
and configuration:
● Testing the IPSI circuit packs
● Testing the license file
● Checking LED status indicators
- Media servers
- Avaya Ethernet switches
- Uninterruptible power supplies (UPSs)
- Circuit packs
Installing and Configuring the Avaya S8500 Media Server February 2007 77
Chapter 9: Installation verification
S8500 LEDs
The Avaya S8500 Media Servers have five or six LEDs on the front and four LEDs on the back.
The S8500B and S8500C have the same LEDs but in different locations. The S8500B can have
an additional LED indicating activity on the optional floppy disk drive. The S8500C does not
support a floppy disk drive.
The SAMP module has no LEDs.
Figure 13: S8500C front panel on page 78 and Figure 14: S8500B front panel on page 79
show the locations of the front-panel LEDs on the S8500C and S8500B.
1 3 5 7 9
2 4 6 8
DVD CD-RW
Figure notes:
78 Installing and Configuring the Avaya S8500 Media Server February 2007
S8500 LEDs
1 2 3 4 5 6 7
8
9
h2ms85bf KLC 091704
11 10
Figure notes:
LED Description
Power on When lit and not flashing, the media server is turned on.
When flashing, the media server is turned off and still
connected to the AC power source. When off, AC power is
not present, or the power supply or the LED failed.
Hard disk drive When on or blinking, indicates HDD activity.
Locator Use this blue LED to locate the media server if the media
server is in a location with numerous other media servers.
System error When on, indicates a system error.
CD-ROM drive When on or blinking, indicates activity on the CD-ROM drive.
Floppy disk drive When on or blinking, indicates activity on the FDD drive.
(S8500B only)
Figure 15: Rear view of S8500B Media Server on page 80 shows the Ethernet port LEDs on
the back panel of the S8500B. Each port connector has two LEDs, one for transmission activity
and one to indicate the transmission speed. The port LEDs on the S8500C are the same as on
the S8500B.
Installing and Configuring the Avaya S8500 Media Server February 2007 79
Chapter 9: Installation verification
1 2
4 3
Figure notes:
1. Speed 1 Gbps LED on Eth 0. When lit, these LEDs indicate that the Ethernet network
4. Speed 1 Gbps LED on Eth 1. speed is 1 Gbps. When off, these LEDs indicate that the
Ethernet network speed is 10 Mbps or 100 Mbps.
2. Transmit/receive activity LED on Eth 0. When lit, these LEDs indicate activity between the media
3. Transmit/receive activity LED on Eth 1. server and the network.
Note:
Note: On the S8500C, the Ethernet ports are located below the dual NIC but the port
LEDs have the same location and function as shown in Figure 15. See
Figure 2: S8500C back panel on page 11.
80 Installing and Configuring the Avaya S8500 Media Server February 2007
Avaya C360 Ethernet switch LEDs
Installing and Configuring the Avaya S8500 Media Server February 2007 81
Chapter 9: Installation verification
UPS LEDs
The UPS LEDs flash briefly after the UPS is plugged in. The normal mode LED flashes after a
self-test to indicate that the UPS is in standby mode.
For more information, see the UPS user guide for the Powerware UPS.
1
2
4 5 6
Figure notes:
82 Installing and Configuring the Avaya S8500 Media Server February 2007
TN2312BP IPSI LEDs
Installing and Configuring the Avaya S8500 Media Server February 2007 83
Chapter 9: Installation verification
1
10 2
3
9
CLK 4
5
S
E
R
V
I
6
C
E
N
E
T
W
O
7
R
K
AVAYA
700060643
TN2312AP IPSI
ckdfips2 KLC 091403
01DR06142246
Figure notes:
84 Installing and Configuring the Avaya S8500 Media Server February 2007
TN2312BP IPSI LEDs
1 CLK
S
E
R
2 V
I
C
E
N
E
T
W
O
R
K
Figure notes:
Installing and Configuring the Avaya S8500 Media Server February 2007 85
Chapter 9: Installation verification
Figure 19: IPSI LED display indicating connectivity status for a DHCP IP address
1 2 3 4 5
Connectivity status 1 2 3 4 5
86 Installing and Configuring the Avaya S8500 Media Server February 2007
Appendix A: Media server access
Use a personal computer or a Services laptop computer that is equipped with a network
interface card (NIC), a terminal emulation program, and a Web browser to access a media
server for initial configuration, aftermarket additions, and continuing maintenance.
You can access the media server:
● Directly
● Remotely over the customer network
● Remotely over a modem (for Avaya maintenance access only)
Steps to access a media server include:
● Connecting to the media server directly on page 89
● Connecting to the media server remotely over the network on page 91
● Connecting to the media server remotely over a modem on page 91
● Logins for Avaya technicians and BusinessPartners on page 93
● Configuring the network for Windows 2000 and XP on page 94
Installing and Configuring the Avaya S8500 Media Server February 2007 87
Appendix A: Media server access
Note:
Note: Many Avaya products support access with SSH. However, Avaya does not
provide support for third-party clients that are used for SSH access. Problems
with an SSH client, including PuTTY, are the responsibility of the user or the SSH
client vendor.
1. On your computer, click on the PuTTY desktop link or click Start > Programs > PuTTY >
PuTTY.
The system displays the PuTTY Configuration window with the Session dialog box open.
2. In the Host Name or IP address field, type 192.11.13.6 if you want to connect to the
Services port. For access over the LAN or WAN, type the IP address or the host name of
the server.
3. In the Port field, type 22.
4. Under Protocol, select SSH.
5. In the PuTTY menu on the left, click Connection > SSH.
6. In the Preferred SSH protocol version field, select 2.
7. In the Encryption options window, use the up and down arrows to set AES (SSH-2) as the
top option and 3DES as the second option.
Note:
Note: You can also customize the PuTTY tool with other settings, such as for color. For
documentation on PuTTY, see http://www.putty.nl/docs.html.
8. In the Backspace key area, select Control-H.
This activates the backspace key while you are using the SAT.
9. Click Open.
Note:
Note: If you have not connected to this particular server before, SSH prompts you to
accept the server’s host key. If you save this key when prompted, you will not be
prompted if you connect again later. If you do not save the key, PuTTY prompts
you the next time you connect to this server.
When you connect though the interface on the Services laptop computer, if you save
the host key, the host is identified as 192.11.13.6. If you later connect to a different
server through the laptop interface, this new host also shows as 192.11.13.6, but it has
a different key. You get a prompt in this case because it appears that the host key has
changed.
10. If necessary, click Yes to accept the server’s host key.
The system displays the PuTTY window.
11. Log in as craft.
88 Installing and Configuring the Avaya S8500 Media Server February 2007
Connecting to the media server directly
Installing and Configuring the Avaya S8500 Media Server February 2007 89
Appendix A: Media server access
Figure 20: Services laptop computer connected directly to the S8500 Media Server
Figure notes:
Note:
Note: The layout of the hardware components on the back panel of the S8500C is
different from the layout on the S8500B. However, the laptop computer connects
to the port labeled "2" on the back panel in both cases. This port is referred to as
"Eth1" when configuring the server. See .
90 Installing and Configuring the Avaya S8500 Media Server February 2007
Connecting to the media server remotely over the network
Installing and Configuring the Avaya S8500 Media Server February 2007 91
Appendix A: Media server access
5. When prompted, enter your remote access login name and password.
6. When the system displays the Start PPP now message, click Done. When you see the
Connection Complete dialog box, your computer is connected to the media server.
7. Open an SSH session using PuTTY or other client.
See Accessing the command line interface of the server with SSH on page 87 for more
information.
8. Within the SSH client, type the IP address of the active media server.
92 Installing and Configuring the Avaya S8500 Media Server February 2007
Using the SAT command line prompt
Using SAT with SSH: See Accessing the command line interface of the server with
SSH on page 87.
Using SAT with Terminal To use a command line interface in a terminal emulation window,
Emulation open your terminal emulation application. Configure the terminal
emulation program port settings as follows:
● Speed: 115200 baud or 9600 baud if you use a serial
modem connection
● No parity
● 8 data bits
● 1 stop bit
● No flow control
Installing and Configuring the Avaya S8500 Media Server February 2007 93
Appendix A: Media server access
Customers can set up their own logins to access Avaya media servers. You must have
superuser permission to create or change logins and passwords. NOTE: do not start login IDs
with a number. For more information, see the Avaya Communication Manager Basic
Administration Quick Reference (03-300363).
94 Installing and Configuring the Avaya S8500 Media Server February 2007
Setting the browser options for Internet Explorer 6.0
Installing and Configuring the Avaya S8500 Media Server February 2007 95
Appendix A: Media server access
96 Installing and Configuring the Avaya S8500 Media Server February 2007
Appendix B: Installation troubleshooting
This section provides some simple strategies to help you troubleshoot an installation of a media
server. This section includes:
● Troubleshooting the installation of the media server hardware on page 97
● Troubleshooting the configuration of the media server hardware on page 98
● Troubleshooting the installation of the license file and the Avaya authentication file on
page 100
No power to the ● Ensure that the UPS is plugged into the outlet.
UPS ● Ensure that the outlet has power.
● For other solutions, see the user guide for the UPS.
No power to the ● Ensure that the Ethernet switch is plugged into the UPS or the outlet.
Ethernet switch ● Ensure that the UPS or outlet has power.
● For other solutions, see the user guide for the Ethernet switch.
No power to the ● Ensure that the media server is plugged into the UPS.
media server ● Ensure that the UPS has power.
● Push the power button on the front of the media server.
The IPSI LEDs ● Ensure that the IPSI is in the correct slot. Use slot 1 for the G650
flash Media Gateway, slot 2 for the G600 Media Gateway, and the
Tone-Clock slot for all others.
● Ping the IPSI from server.
● Ping the server from the IPSI.
Installing and Configuring the Avaya S8500 Media Server February 2007 97
Appendix B: Installation troubleshooting
Cannot log in to the ● Ensure that the SNMP subagent is installed in the UPS.
UPS subagent ● Ensure that you are connected to the correct Ethernet port.
● Ensure that you have the correct login ID and password. For
more information, see the user guide for the SNMP subagent.
● Ensure that the network card on the laptop computer is
configured correctly.
Cannot log in to the ● Ensure that you are connected to the correct Ethernet port. (On
Ethernet switch the Ethernet switch, the correct port is labeled Console)
● Ensure that you have the correct login ID and password. See the
user guide for the Ethernet switch.
● Ensure that the network card on the Services laptop computer is
configured correctly.
Cannot log in to the ● Check the link LED. If the LED is off, a cable or hardware
media server problem exists.
● Ensure that you are connected to the Services Ethernet port.
● Ensure that you are using a cross-over cable between the
Services laptop computer and the server.
● Ensure that the ARP cache is cleared on the Services laptop
computer. In an MS-DOS window, type arp -d 192.11.13.6
and press Enter.
● Ensure that you have connectivity. In an MS-DOS window, type
ping 192.11.13.6 and press Enter.
● Ensure that the NIC on the Services laptop computer is
configured correctly.
Cannot access the ● Ensure that you are plugged into the Services port.
Avaya Installation ● Ensure that you are using the correct IP address, 192.11.13.6
Wizard
● Ensure that you are using the correct login and password.
● Ensure that the NIC on the laptop is configured correctly.
Cannot use SAT ● Ensure that you are using the correct IP address, 192.11.13.6
commands and port 5023
● Ensure that you are using the correct login and password.
1 of 2
98 Installing and Configuring the Avaya S8500 Media Server February 2007
Troubleshooting the configuration of the media server hardware
Cannot ping out to ● Ensure that in the LAN security settings “output from server” for
the customer network icmp is enabled.
Cannot ping the ● Ensure that in the LAN security settings “input to server” for icmp
media server from the is enabled.
customer network
Cannot access the ● Ensure that in the LAN security settings “input to server” is
media server checked for SSH (Linux commands), https (Web access), and
remotely def-sat (SAT commands access). Change the LAN security
settings on the Web interface with a direct connection to the
media server.
The LED display on ● The IPSI LED is not programmed with the switch and the location
IPSI is flashing (DHCP)
● An IP address is not assigned to the IPSI LED (static IP
addressing).
Cannot access the ● Ensure that you are plugged into the Services (top) port on the
IPSI for static IPSI.
addressing ● Ensure that the ARP cache is cleared on the Services laptop
computer. In an MS-DOS command window, type arp -d
192.11.13.6 and press Enter.
No “V” shows on the ● The IPSI is not connected to the Ethernet switch or the network.
IPSI LED Connect a cable to the bottom port on the faceplate and to the
Ethernet switch or the customer network.
● Make sure port on the Ethernet switch that is assigned to that
IPSI is enabled.
The “V” on the IPSI ● An IP address is not assigned to the IPSI.
LED is not filled in ● The IPSI is not administered.
The system ● The IPSI does not have the current firmware. Upgrade the
generates an alarm firmware.
when first connect to
IPSI
2 of 2
Installing and Configuring the Avaya S8500 Media Server February 2007 99
Appendix B: Installation troubleshooting
Cannot get files from the RFA site ● Provide the correct SAP number.
● Provide the serial number for the reference IPSI.
Cannot install the license file ● Ensure that two license files do not exist on the server.
If so, delete one of the files.
● The file might be corrupt. Download the file again from
the RFA site.
● Use binary mode to upload the file.
The media server is in no-license ● The license file does not have an IP address yet. This
mode situation is normal when the license file is first installed
because the file cannot see the IPSI.
● After 30 minutes, the license file has not located the
reference IPSI. In a SAT session, type reset
system 1 and press Enter to reset the 30-minute
clock.
Cannot use the administration ● The media server might be in no license mode
commands because the 30-minute timer lapsed. In a SAT
session, type reset system 1 and press Enter to
reset the 30-minute clock.
ASG does not work ● Re-install the Avaya authentication files.
Cannot install the authentification ● Administer a super-user login on the active server.
file
100 Installing and Configuring the Avaya S8500 Media Server February 2007
Index
Index
C F
C363T or C364T Ethernet switch faceplate
configuring . . . . . . . . . . . . . . . . . . . 30 TN2312BP circuit pack . . . . . . . . . . . . . 83
LEDs . . . . . . . . . . . . . . . . . . . . . 81 firewall settings . . . . . . . . . . . . . . . . . . . 44
security alert . . . . . . . . . . . . . . . . . . 30
clearing ARP cache . . . . . . . . . . . . . . . . 35
command line interface . . . . . . . . . . . . . . . 93 I
Communication Manager
installing software . . . . . . . . . . . . . . . . 35 INADS
compact flash, backing up to . . . . . . . . . . . . 75 enabling alarms to by way of modem . . . . . . . 75
configure inputting translations . . . . . . . . . . . . . . . . 49
Avaya C363T or C364T Ethernet switch . . . . . 30 installation
media server . . . . . . . . . . . . . . . . . 39, 49 troubleshooting . . . . . . . . . . . . . . . . . 97
modem. . . . . . . . . . . . . . . . . . . . . 43 using the Wizard . . . . . . . . . . . . . . . . 41
network interface card (NIC) . . . . . . . . . . . 46 installing
UPS . . . . . . . . . . . . . . . . . . . . . . 27 Communication Manager software . . . . . . . . 37
connect to customer network . . . . . . . . . . . . 19 translation file . . . . . . . . . . . . . . . . . . 52
connection to LAN, verifying . . . . . . . . . . . . 43
Installing and Configuring the Avaya S8500 Media Server February 2007 101
Index
102 Installing and Configuring the Avaya S8500 Media Server February 2007
Index
spanning tree
enabling . . . . . . . . . . . . . . . . . . . . 32
setting version . . . . . . . . . . . . . . . . . 32
U
specifications upgrading
S8500 . . . . . . . . . . . . . . . . . . . . . 14 IP interface firmware version . . . . . . . . . . . 62
S8500 control network components . . . . . . . 13 UPS
SSH default IP addresses for S8400 and S8500 . . . . 28
about . . . . . . . . . . . . . . . . . . . . . 25 LEDs . . . . . . . . . . . . . . . . . . . . . . 82
access with. . . . . . . . . . . . . . . . . . . 87 security alert . . . . . . . . . . . . . . . . . . 27
static IP addressing SNMP module . . . . . . . . . . . . . . . . . 27
IPSI circuit pack . . . . . . . . . . . . . . . . 54 UPS, configuring . . . . . . . . . . . . . . . . . . 27
setting . . . . . . . . . . . . . . . . . . . . . 54 using DHCP IP address . . . . . . . . . . . . . . . 59
static IP addressing, setting. . . . . . . . . . . . . 54 using this documentation . . . . . . . . . . . . . . .8
super-user login . . . . . . . . . . . . . . . . . . 40
V
T verify
TCP ports, opening on an S8500 LSP . . . . . . . . 67 connectivity to media servers . . . . . . . . . . . 61
Telnet date and time . . . . . . . . . . . . . . . . . . 72
configuring for Win2000/XP . . . . . . . . . . . 36 IP interface translated . . . . . . . . . . . . . . 62
terminal emulation . . . . . . . . . . . . . . . . . 93 license status . . . . . . . . . . . . . . . . . . 62
testing media server connection to LAN . . . . . . . . . 43
license file . . . . . . . . . . . . . . . . . . . 77 translations . . . . . . . . . . . . . . . . . . . 69
media server installation . . . . . . . . . . . . 77 view alarms . . . . . . . . . . . . . . . . . . . . 72
TN2312BP . . . . . . . . . . . . . . . . . . . 77 VLAN parameters, setting . . . . . . . . . . . . . . 57
TN2312BP
faceplate . . . . . . . . . . . . . . . . . . . . 83
LEDs . . . . . . . . . . . . . . . . . . . . . 83 W
program switch ID and cabinet . . . . . . . . . . 54 Wizard, installation . . . . . . . . . . . . . . . . . 41
TN2312BP, testing . . . . . . . . . . . . . . . . . 77
translation file
installing . . . . . . . . . . . . . . . . . . . . 52
translations
inputting . . . . . . . . . . . . . . . . . . . . 49
IP interface . . . . . . . . . . . . . . . . . . . 49
saving . . . . . . . . . . . . . . . . . . . . 49, 52
verifying . . . . . . . . . . . . . . . . . . . . 69
troubleshooting, media server installation . . . . . . 97
Installing and Configuring the Avaya S8500 Media Server February 2007 103
Index
104 Installing and Configuring the Avaya S8500 Media Server February 2007