OUR SLAs

This is how long we take to complete each step of our process:

DATA PROTECTION

This is what you have to send us to make your request:

At ACE Services, we try to Data can only be used having in You must indicate which legal
ensure that all personal data we mind a specified, explicit and ground you are relying on to
process, upon every customer’s legitimate purpose. process the data before it starts
request, is adequate (sufficient to be processed. The lawful
to properly fulfil your stated As such, you must be clear from grounds for processing are as
Moderate request within purpose), relevant (has a ratio- the outset why you are collect- following:
5 working days nal link to that purpose) and ing and processing personal
limited to what is necessary. data, as well as what you intend - Consent*
to do with it. The usage of the *be careful while using consent, since it can be
What do we need from you? processed data has to be in line withdrawn at any time; if you need the data for
the stated purposes, it’s always wise to rely on
with the reasonable expecta- another legal basis
A clear indication of the catego- tions of the individuals/data - Contractual necessity
ries of personal data that are subjects concerned. - Legal obligation necessity
strictly necessary to fulfil the - Legitimate interest
purpose will be needed from We at ACE Services intend to
ensure that all personal data
you, in order to be able to Additionally, when referring to
processing is in line with GDPR
Please indicate in your request if it is critical or moderate. proceed with your request. processing data activities in DE,
principles and that the rights
a KBR Approval may be required
and freedoms of our associates
We will give you feedback according to the request’s categories. We at ACE Services do not as well.
(here, our data subjects) are not
These times were calculated based on: process any special data catego-
jeopardized.
ries of personal data (C-SC3
data) In light of this, we kindly
request that you provide a valid
and explicit purpose for
processing.
Data protection Technical Development
analysis Analysis or Extraction

In case any question subsists, ACE Services kindly recommends that you liaise with your DSP for further support.