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Kamal Shaik

Kamal Shaik is a highly experienced IT Project Manager with over 20 years in Agile, Waterfall, and ITSM processes, specializing in ServiceNow and ITIL frameworks. He holds multiple certifications including PMP, various ServiceNow credentials, and has a strong background in project management, program management, and technical skills across various tools and programming languages. Kamal has an MBA in Project Management and is currently a Green Card holder with active US security clearance.

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30 views2 pages

Kamal Shaik

Kamal Shaik is a highly experienced IT Project Manager with over 20 years in Agile, Waterfall, and ITSM processes, specializing in ServiceNow and ITIL frameworks. He holds multiple certifications including PMP, various ServiceNow credentials, and has a strong background in project management, program management, and technical skills across various tools and programming languages. Kamal has an MBA in Project Management and is currently a Green Card holder with active US security clearance.

Uploaded by

babjimad22
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KAMAL SHAIK PMP®

KAMAL SHAIK
[email protected]
Contact: 918-720-1891

OVERVIEW
 Over 20 years of Agile, Waterfall, ITSM Process, Design and Management experience.
 Accomplished Senior Level Technical IT Project Manager with demonstrated successes building
project framework and directing project requirements, budgets, and communications.
 Good Understanding of ITSM interoperability (process and technology)
 Solid experience in ServiceNow, ITSM Suite, Migrator, Remedy, Oracle, SQL Server, Sybase.
 Excellent Communication and Inter-personal skills, Motivated, Hardworking and a team player
with ability to produce results in multi tasked environment.
 Solid IT experience in various stages of SDLC (software development life cycle).
 Strong experience as Program Manager for ITSM projects and managing MSPs & multi vendors
 Knowledge of ServiceNow programming methodologies and ITSM and ITIL framework.
 Extensive experience in Requirement analysis, Business analysis, Use-Case analysis, Changes
Management, Configuration Management and Production Support (24/7).
 Implemented ITIL Continual Service Improvement (CSI), ITIL Service Offerings & Agreements
(SOA), ITIL Service Strategy and Agile project management aligned with ITSM process.
 Designing & implementing industry standard best practices and supporting tools of IT Service
Management (ITSM), ITIL (IT Infrastructure Library), Customer Management Relationship
(CRM), Change Management, Asset Management and Configuration Management Database
(CMDB).
 Defined enterprise strategy for various industry verticals with a focus on transformations and
shared services in Waterfall, Agile and DevOps.
 Implemented Common Service Data Model (CSDM) best practices for CMDB data modeling and
data model to guide OOB CMDB core tables, service modeling and mapping.

CERTIFICATIONS:
 PMP® Certification from PMI - Credential ID# 3218039
 Certified ServiceNow Administrator (CSA)- Credential ID# 171018767
 Certified ServiceNow Developer (CAD)- Credential ID# 22922233
 Certified ServiceNow ITSM-Implementation Specialist (CIS)- Credential ID# 20823183
 Certified ServiceNow Discovery Implementation Specialist (CIS)- Credential ID# 21621220
 Certified Software Asset Management Specialist (CIS)- Credential ID# 22951908
 Certified Customer Service Management Specialist (CIS)- Credential ID# 22966754
 Certified Application Portfolio Management Specialist (CIS)- Credential ID# 23629810
 Certified Event Management Implementation Specialist (CIS)- Credential ID# 23676579
 Certified ServiceNow Service Portal - Credential ID# 21444539
 Performance Analytics Fundamentals - Micro-Certification- Credential ID# 21446498
 ITIL 2011 Edition Certificate- Credential ID# 45871611128903
 Application Portfolio Management (APM) Fundamentals - Micro-Certification
 Asset Models Management Fundamentals -Micro-Certification
 Flow Designer Fundamentals -Micro-Certification
 Human Resource (HR) Integrations - Micro Certification
 Integration Hub Fundamentals - Micro-Certification
 Predictive Intelligence - Micro-Certification
 Automated Test Framework (ATF) -Micro-Certification
 ServiceNow Enterprise onboarding and transition - Micro-Certification
 Configure the CMDB Certificate & CMDB Health Certificate
 CSM with Service Management for Implementer-Micro-Certification
 Governance, Risk & Compliance -Partner Sales Specialization
 Project Portfolio Management (PPM) Fundamentals
 SAFe5 Certified Scrum Master (SSM) - Credential ID# 56436793-6231
 Certified Scrum Master (CSM) from Scrum Alliance- Credential ID# 001203141
 Certified Scrum Master Professional (CSMP)- Credential ID#FLCLTQJTDW
 Kanban Foundation Certificate - Credential ID# 50231500
 Sun certified Java and J2EE professional (JCP).
KAMAL SHAIK PMP®

 Six Sigma Green Belt Certification from GE.


 Lean Six Sigma White Belt Certified - Credential ID# 52143272
 CyberArk Certified Trustee - Credential ID# 1574237
 TOGAF Certificate - Credential ID# 6403/2021

TECHNICAL SKILLS
ITSM Tools ServiceNow-Orlando, BMC Remedy, JIRA, Service Catalog, Service
Mapping, Business Rule, Client Scripts, Server Scripts, Flow
Designer, Notifications, Project Portfolio Management (PPM), , ITOM,
ITAM, SCCM, ITAM, TFS, AIE, API, Web Services, XML, People Soft,
Discovery, ADDM, Discovery Tools, Crystal Reports, HP Open View.
Programming Languages Java, UNIX Shell Scripting, UNIX AIX, PERL, Cobol.
Database Products SQL Server, Oracle, Sybase, Atrium CMDB 2.x, DB2, MS Access, SQL
Loader, Crystal Reports, Excel Reports, Oracle Reports and VB Reports.
Internet Technologies JAVA, VBScript, XML, ACLs, Business Rules, Script Includes, UI Actions,
Scheduled Jobs, Scripted Web-Services, AJAX, Java Script, and SOAP.
Others Agile (Scrum), Waterfall, Brainstorming, User Stories, Flow Chart, Gantt
Charts, SOX Compliance, FERC Compliance, and MS Project.
Competencies Project Management, Program Management, Portfolio Management.
Coordination and Facilitation, Project Scheduling, Budget Tracking, Risk
Management, Issue Tracking, Conflict Resolution, Documentation,
Reporting, Testing, Change and Service Requests.

Education:
 MBA (Project Management)- University of Northern Virginia, VA, USA.2013
 Bachelor of Science in Engineering- INSTITUTION OF ENGINEERS (INDIA) 1999.
 Advanced Diploma in Computer Programming from BITECH, INDIA. 1999.

Work Status: Green Card

Government Clearances:
US Security Clearance: Active (US Department of Agriculture)
Risk Level - High Risk BI Secret (Level II) - Public Trust Security Clearance
Public Trust Investigation – U.S. Census Bureau (2016)

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