Unified CM Silent Monitoring Recording Supported Device Matrix

Last update 09/10/2013

Device/Phone Model SCCP SIP Device-based Device-based Gateway-based Automatic Silent User Remarks
(built-in-bridge) (built-in- RTP- Recording Selective Selective
RTP- bridge) Unencrypted Recording Recording
Unencrypted sRTP - Media (available in
Media Encrypted UCM 9.0 or
Media later)

Analog Phone NA NA NA NA NA NA NA NA Not a supported

device

Cisco 12 S NA NA NA NA NA NA NA NA Not a supported

device

Cisco 12 SP NA NA NA NA NA NA NA NA Not a supported

device

Cisco 30 SP+ NA NA NA NA NA NA NA NA Not a supported

device

Cisco 3905 NA NA NA NA NA NA NA NA Not a supported

device
Device/Phone Model SCCP SIP Device-based Device-based Gateway-based Automatic Silent User Remarks
(built-in-bridge) (built-in- RTP- Recording Selective Selective
RTP- bridge) Unencrypted Recording Recording
Unencrypted sRTP - Media (available in
Media Encrypted UCM 9.0 or
Media later)

Cisco 3911 NA NA NA NA NA NA NA NA Not a supported

device

Cisco 6901 NA NA NA NA NA NA NA NA Not a supported

device

Cisco 6911 XX XX Requires UCM Requires Requires UCM Yes Yes Yes CUCM 7.1(3)
7.1(3) or later UCM 8.0(1) 10.0(1) or later requires Dec 2009
or later firmware update
8.5(4)

Cisco 6921 XX XX Requires UCM Requires Requires UCM Yes Yes Yes CUCM 7.1(3)
7.1(3) or later UCM 8.0(1) 10.0(1) or later requires Dec 2009
or later firmware update
8.5(4)

Cisco 6941 XX XX Requires UCM Requires Requires UCM Yes Yes Yes CUCM 7.1(3)
7.1(3) or later UCM 8.0(1) 10.0(1) or later requires Dec 2009
or later firmware update
8.5(4)
Device/Phone Model SCCP SIP Device-based Device-based Gateway-based Automatic Silent User Remarks
(built-in-bridge) (built-in- RTP- Recording Selective Selective
RTP- bridge) Unencrypted Recording Recording
Unencrypted sRTP - Media (available in
Media Encrypted UCM 9.0 or
Media later)

Cisco 6945 XX XX Requires UCM Requires Requires UCM Yes Yes Yes Requires firmware
7.1(3) or later UCM 8.0(1) 10.0(1) or later 9.1(2) or later. SIP
or later support in 9.2(1)
in July 2011.

Cisco 6961 XX XX Requires UCM Requires Requires UCM Yes Yes Yes CUCM 7.1(3)
7.1(3) or later UCM 8.0(1) 10.0(1) or later requires Dec 2009
or later firmware update
8.5(4)

Cisco 7902 NA NA NA NA NA NA NA NA Not a supported

device

Cisco 7905 NA NA NA NA NA NA NA NA Not a supported

device

Cisco 7906 XX XX Requires UCM Requires Requires UCM Yes Yes SCCP, Yes
6.0(1) or later UCM 8.0(1) 10.0(1) or later SIP, Device-
or later based only
Device/Phone Model SCCP SIP Device-based Device-based Gateway-based Automatic Silent User Remarks
(built-in-bridge) (built-in- RTP- Recording Selective Selective
RTP- bridge) Unencrypted Recording Recording
Unencrypted sRTP - Media (available in
Media Encrypted UCM 9.0 or
Media later)

Cisco 7910 NA NA NA NA NA NA NA NA Not a supported

device

Cisco 7911 XX XX Requires UCM Requires Requires UCM Yes Yes SCCP, Yes
6.0(1) or later UCM 8.0(1) 10.0(1) or later SIP, Device-
or later based only

Cisco 7912 NA NA NA NA NA NA NA NA Not a supported

device

Cisco 7914 Sidecar XX Requires UCM Requires Requires UCM Yes Yes SCCP, Yes End of Software
6.0(1) or later UCM 8.0(1) 10.0(1) or later SIP, Device- Maintenance
or later based only Release 2010

Cisco 7915 Sidecar XX XX Requires UCM Requires Requires UCM Yes Yes SCCP, Yes
6.0(1) or later UCM 8.0(1) 10.0(1) or later SIP, Device-
or later based only
Device/Phone Model SCCP SIP Device-based Device-based Gateway-based Automatic Silent User Remarks
(built-in-bridge) (built-in- RTP- Recording Selective Selective
RTP- bridge) Unencrypted Recording Recording
Unencrypted sRTP - Media (available in
Media Encrypted UCM 9.0 or
Media later)

Cisco 7916 Sidecar XX XX Requires UCM Requires Requires UCM Yes Yes SCCP, Yes
6.0(1) or later UCM 8.0(1) 10.0(1) or later SIP, Device-
or later based only

Cisco CKEM Sidecar XX Requires UCM Requires Requires UCM Yes Yes SCCP, Yes
7.1(3) or later UCM 8.0(1) 10.0(1) or later SIP, Device-
or later based only

Cisco 7920 NA NA NA NA NA NA NA NA Not a supported

device

Cisco 7921 XX Requires UCM Requires Requires UCM Yes Yes SCCP, Yes CUCM 6.0(1)
6.0(1) or later UCM 8.0(1) 10.0(1) or later SIP, Device- requires Aug 2008
or later based only firmware update

Cisco 7925 & 7925-EX XX Requires UCM Requires Requires UCM Yes Yes SCCP, Yes
6.0(1) or later UCM 8.0(1) 10.0(1) or later SIP, Device-
or later based only
Device/Phone Model SCCP SIP Device-based Device-based Gateway-based Automatic Silent User Remarks
(built-in-bridge) (built-in- RTP- Recording Selective Selective
RTP- bridge) Unencrypted Recording Recording
Unencrypted sRTP - Media (available in
Media Encrypted UCM 9.0 or
Media later)

Cisco 7926 XX Requires UCM Requires Requires UCM Yes Yes SCCP, Yes
7.0(1) or later UCM 7.0(1) 10.0(1) or later SIP, Device-
or later based only

Cisco 7931 XX Requires UCM Requires Requires UCM Yes Yes SCCP, Yes
6.0(1) or later UCM 8.0(1) 10.0(1) or later SIP, Device-
or later based only

Cisco 7935 NA NA NA NA NA NA NA NA Not a supported

device

Cisco 7936 NA NA NA NA NA NA NA NA Not a supported

device

Cisco 7937 XX Requires UCM No Requires UCM Yes Yes SCCP, Yes Requires March
6.0(1) or later 10.0(1) or later SIP, Device- 2010 firmware
based only update 1.4(1)
Device/Phone Model SCCP SIP Device-based Device-based Gateway-based Automatic Silent User Remarks
(built-in-bridge) (built-in- RTP- Recording Selective Selective
RTP- bridge) Unencrypted Recording Recording
Unencrypted sRTP - Media (available in
Media Encrypted UCM 9.0 or
Media later)

Cisco 7940 NA NA NA NA NA NA NA NA Not a supported

device

Cisco 7941 XX XX Requires UCM Requires Requires UCM Yes Yes SCCP, Yes
6.0(1) or later UCM 8.0(1) 10.0(1) or later SIP, Device-
or later based only

Cisco 7941G-GE XX XX Requires UCM Requires Requires UCM Yes Yes SCCP, Yes End of Software
6.0(1) or later UCM 8.0(1) 10.0(1) or later SIP, Device- Maintenance
or later based only Release 2009

Cisco 7942 XX XX Requires UCM Requires Requires UCM Yes Yes SCCP, Yes
6.0(1) or later UCM 8.0(1) 10.0(1) or later SIP, Device-
or later based only
Device/Phone Model SCCP SIP Device-based Device-based Gateway-based Automatic Silent User Remarks
(built-in-bridge) (built-in- RTP- Recording Selective Selective
RTP- bridge) Unencrypted Recording Recording
Unencrypted sRTP - Media (available in
Media Encrypted UCM 9.0 or
Media later)

Cisco 7945 XX XX Requires UCM Requires Requires UCM Yes Yes SCCP, Yes
6.0(1) or later UCM 8.0(1) 10.0(1) or later SIP, Device-
or later based only

Cisco 7960 NA NA NA NA NA NA NA Not a Not a supported

supported device
device

Cisco 7961 XX XX Requires UCM Requires Requires UCM Yes Yes SCCP, Yes
6.0(1) or later UCM 8.0(1) 10.0(1) or later SIP, Device-
or later based only

Cisco 7961G-GE XX XX Requires UCM Requires Requires UCM Yes Yes SCCP, Yes End of Software
6.0(1) or later UCM 8.0(1) 10.0(1) or later SIP, Device- Maintenance
or later based only Release 2009
Device/Phone Model SCCP SIP Device-based Device-based Gateway-based Automatic Silent User Remarks
(built-in-bridge) (built-in- RTP- Recording Selective Selective
RTP- bridge) Unencrypted Recording Recording
Unencrypted sRTP - Media (available in
Media Encrypted UCM 9.0 or
Media later)

Cisco 7962 XX XX Requires UCM Requires Requires UCM Yes Yes SCCP, Yes
6.0(1) or later UCM 8.0(1) 10.0(1) or later SIP, Device-
or later based only

Cisco 7965 XX XX Requires UCM Requires Requires UCM Yes Yes SCCP, Yes
6.0(1) or later UCM 8.0(1) 10.0(1) or later SIP, Device-
or later based only

Cisco 7970 XX XX Requires UCM Requires Requires UCM Yes Yes SCCP, Yes End of Software
6.0(1) or later UCM 8.0(1) 10.0(1) or later SIP, Device- Maintenance
or later based only Release 2009

Cisco 7971 XX XX Requires UCM Requires Requires UCM Yes Yes SCCP, Yes End of Software
6.0(1) or later UCM 8.0(1) 10.0(1) or later SIP, Device- Maintenance
or later based only Release 2009
Device/Phone Model SCCP SIP Device-based Device-based Gateway-based Automatic Silent User Remarks
(built-in-bridge) (built-in- RTP- Recording Selective Selective
RTP- bridge) Unencrypted Recording Recording
Unencrypted sRTP - Media (available in
Media Encrypted UCM 9.0 or
Media later)

Cisco 7975 XX XX Requires UCM Requires Requires UCM Yes Yes SCCP, Yes
6.0(1) or later UCM 8.0(1) 10.0(1) or later SIP, Device-
or later based only

Cisco 7985 NA NA NA NA NA NA NA Not a Not a supported

supported device
device

Cisco 8831 XX Requires SIP Requires SIP Requires UCM Yes Yes SIP, Device-
firmware 9.3(2) firmware 10.0(1) or later based only
9.3(2)

Cisco 8941 XX XX Requires UCM Requires Requires UCM Yes Yes Yes Requires firmware
7.1(5) or later UCM 8.0(1) 10.0(1) or later 9.1(2) or later. SIP
or later support in 9.2(1)
in July 2011.
Device/Phone Model SCCP SIP Device-based Device-based Gateway-based Automatic Silent User Remarks
(built-in-bridge) (built-in- RTP- Recording Selective Selective
RTP- bridge) Unencrypted Recording Recording
Unencrypted sRTP - Media (available in
Media Encrypted UCM 9.0 or
Media later)

Cisco 8945 XX XX Requires UCM Requires Requires UCM Yes Yes Yes Requires firmware
7.1(5) or later UCM 8.0(1) 10.0(1) or later 9.1(2) or later. SIP
or later support in 9.2(1)
in July 2011.

Cisco 8961 XX Requires UCM Requires Requires UCM Yes Yes Yes CUCM 8.0(1)
7.1(3) or later UCM 8.0(1) 10.0(1) or later requires March
or later 2010 firmware
update 9.0(2)

Cisco 9951 XX Requires UCM Requires Requires UCM Yes Yes Yes CUCM 8.0(1)
7.1(3) or later UCM 8.0(1) 10.0(1) or later requires March
or later 2010 firmware
update 9.0(2)
CUCM 10.0(1)
requires firmware
update 9.4.1
Device/Phone Model SCCP SIP Device-based Device-based Gateway-based Automatic Silent User Remarks
(built-in-bridge) (built-in- RTP- Recording Selective Selective
RTP- bridge) Unencrypted Recording Recording
Unencrypted sRTP - Media (available in
Media Encrypted UCM 9.0 or
Media later)

Cisco 9971 XX Requires UCM Requires Requires UCM Yes Yes Yes CUCM 8.0(1)
7.1(3) or later UCM 8.0(1) 10.0(1) or later requires March
or later 2010 firmware
update 9.0(2)
CUCM 10.0(1)
requires firmware
update 9.4.1

Cisco DX650 XX Requires UCM Requires Requires UCM Yes Yes Yes CUCM 10.0(1)
7.1(3) or later UCM 8.5(1) 10.0(1) or later requires firmware
or later update 10.1.1

Cisco E20 NA NA NA NA NA NA NA NA Not a supported

device

Cisco EX60 NA NA NA NA NA NA NA NA Not a supported

device
Device/Phone Model SCCP SIP Device-based Device-based Gateway-based Automatic Silent User Remarks
(built-in-bridge) (built-in- RTP- Recording Selective Selective
RTP- bridge) Unencrypted Recording Recording
Unencrypted sRTP - Media (available in
Media Encrypted UCM 9.0 or
Media later)

Cisco EX90 NA NA NA NA NA NA NA NA Not a supported

device

Cisco CTS 500 NA NA NA NA NA NA NA NA Not a supported

device

Cisco CTS 500-32 NA NA NA NA NA NA NA NA Not a supported

device

Cisco CTS (all other NA NA NA NA NA NA NA NA Not a supported

device models) device

Cisco ATA 186 NA NA NA NA NA NA NA NA Not a supported

device

Cisco ATA 187 NA NA NA NA NA NA NA NA Not a supported

device
Device/Phone Model SCCP SIP Device-based Device-based Gateway-based Automatic Silent User Remarks
(built-in-bridge) (built-in- RTP- Recording Selective Selective
RTP- bridge) Unencrypted Recording Recording
Unencrypted sRTP - Media (available in
Media Encrypted UCM 9.0 or
Media later)

Cisco ATA 188 NA NA NA NA NA NA NA NA Not a supported

device

Cisco IP Communicator XX XX Requires CIPC No Requires UCM Yes Yes SCCP, Yes
v7.0(1) or later 10.0(1) or later SIP, Device-
based only

Cisco Jabber for Windows XX Requires Jabber Requires Requires UCM Yes Yes No
- Softphone Mode for Windows Jabber for 10.0(1) or later
9.2 or later Windows 9.2
or later

Cisco Jabber for Windows NA NA NA NA Requires Jabber Yes Yes No

- Extend/Connect Mode for Windows
9.2 or later and
UCM 10.0(1) or
later
Device/Phone Model SCCP SIP Device-based Device-based Gateway-based Automatic Silent User Remarks
(built-in-bridge) (built-in- RTP- Recording Selective Selective
RTP- bridge) Unencrypted Recording Recording
Unencrypted sRTP - Media (available in
Media Encrypted UCM 9.0 or
Media later)

Cisco Jabber for Windows NA NA Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the
- Remote Desktop device model device model device model device model device model device model device model
Control Mode under remote under remote under remote under remote under remote under remote under remote
control to control to control to control to control to control to control to
determine determine determine determine determine determine determine
support. support. support. support. support. support. support.

Cisco Jabber for Mac - XX Requires Jabber Requires Requires UCM Yes Yes No
Softphone Mode for Mac 9.2 or Jabber for 10.0(1) or later
later Mac 9.2 or
later

Cisco Jabber for Mac - NA NA Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the
Remote Desktop Control device model device model device model device model device model device model device model
Mode under remote under remote under remote under remote under remote under remote under remote
control to control to control to control to control to control to control to
determine determine determine determine determine determine determine
support. support. support. support. support. support. support.
Device/Phone Model SCCP SIP Device-based Device-based Gateway-based Automatic Silent User Remarks
(built-in-bridge) (built-in- RTP- Recording Selective Selective
RTP- bridge) Unencrypted Recording Recording
Unencrypted sRTP - Media (available in
Media Encrypted UCM 9.0 or
Media later)

Cisco Jabber for iPad NA NA NA NA Requires UCM Yes Yes No

(Wifi-only) 10.0(1) or later

Cisco Jabber for iPhone NA NA NA NA Requires UCM Yes Yes No

10.0(1) or later

Cisco Jabber for Android NA NA NA NA Requires UCM Yes Yes No

10.0(1) or later

Cisco Unified Personal NA NA NA NA NA NA NA NA Not a supported

Communicator - device
Softphone Mode

Cisco Unified Personal NA NA Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the
Communicator - Remote device model device model device model device model device model device model device model
Desktop Control Mode under remote under remote under remote under remote under remote under remote under remote
control to control to control to control to control to control to control to
determine determine determine determine determine determine determine
support. support. support. support. support. support. support.
Device/Phone Model SCCP SIP Device-based Device-based Gateway-based Automatic Silent User Remarks
(built-in-bridge) (built-in- RTP- Recording Selective Selective
RTP- bridge) Unencrypted Recording Recording
Unencrypted sRTP - Media (available in
Media Encrypted UCM 9.0 or
Media later)

Cisco Unified NA NA NA NA Requires UCM Yes Yes No

Communications 10.0(1) or later
Integration for Microsoft
Office
Communicator/Lync -
Softphone Modes

Cisco Unified NA NA Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the
Communications device model device model device model device model device model device model device model
Integration for Microsoft under remote under remote under remote under remote under remote under remote under remote
Office control to control to control to control to control to control to control to
Communicator/Lync - determine determine determine determine determine determine determine
Remote Desktop Control support. support. support. support. support. support. support.
Mode

Cisco Unified NA NA NA NA Requires UCM Yes Yes No

Communications for RTX 10.0(1) or later
(CUCRTX) - Softphone
Mode
Device/Phone Model SCCP SIP Device-based Device-based Gateway-based Automatic Silent User Remarks
(built-in-bridge) (built-in- RTP- Recording Selective Selective
RTP- bridge) Unencrypted Recording Recording
Unencrypted sRTP - Media (available in
Media Encrypted UCM 9.0 or
Media later)

Cisco Unified NA NA Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the
Communications for RTX device model device model device model device model device model device model device model
(CUCRTX) - Remote under remote under remote under remote under remote under remote under remote under remote
Desktop Control Mode control to control to control to control to control to control to control to
determine determine determine determine determine determine determine
support. support. support. support. support. support. support.

Cisco Web Communicator NA NA NA NA Requires UCM Yes Yes No

for Wx Social - Softphone 10.0(1) or later
Mode

Cisco Web Communicator NA NA Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the
for Wx Social - Remote device model device model device model device model device model device model device model
Desktop Control Mode under remote under remote under remote under remote under remote under remote under remote
control to control to control to control to control to control to control to
determine determine determine determine determine determine determine
support. support. support. support. support. support. support.
Device/Phone Model SCCP SIP Device-based Device-based Gateway-based Automatic Silent User Remarks
(built-in-bridge) (built-in- RTP- Recording Selective Selective
RTP- bridge) Unencrypted Recording Recording
Unencrypted sRTP - Media (available in
Media Encrypted UCM 9.0 or
Media later)

Cisco Unified NA NA NA NA NA NA NA NA Not a supported

Communications device
Integration for WebEx
Connect - Softphone
Mode

Cisco Unified NA NA Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the
Communications device model device model device model device model device model device model device model
Integration for WebEx under remote under remote under remote under remote under remote under remote under remote
Connect - Remote control to control to control to control to control to control to control to
Desktop Control Mode determine determine determine determine determine determine determine
support. support. support. support. support. support. support.

Cisco VGC Phone NA NA NA NA NA NA NA NA Not a supported

device

VG224 NA NA NA NA NA NA NA NA Not a supported

device
Device/Phone Model SCCP SIP Device-based Device-based Gateway-based Automatic Silent User Remarks
(built-in-bridge) (built-in- RTP- Recording Selective Selective
RTP- bridge) Unencrypted Recording Recording
Unencrypted sRTP - Media (available in
Media Encrypted UCM 9.0 or
Media later)

VG248 NA NA NA NA NA NA NA NA Not a supported

device

CTI Port NA NA NA NA Requires UCM Yes Yes Yes

10.0(1) or later

CTI Remote Device NA NA NA NA Requires UCM Yes Yes Yes

(Extend & Connect) 10.0(1) or later

CTI Route Point NA NA NA NA NA NA NA NA Not a supported

device

CTI Route Point (Pilot NA NA NA NA NA NA NA NA Not a supported

Point) device

ISDN BRI Phone NA NA NA NA NA NA NA NA Not a supported

device
Device/Phone Model SCCP SIP Device-based Device-based Gateway-based Automatic Silent User Remarks
(built-in-bridge) (built-in- RTP- Recording Selective Selective
RTP- bridge) Unencrypted Recording Recording
Unencrypted sRTP - Media (available in
Media Encrypted UCM 9.0 or
Media later)

Carrier Integrated Mobile NA NA NA NA Requires UCM Yes Yes

10.0(1) or later

IMS Client NA NA NA NA Requires UCM Yes Yes

10.0(1) or later

Mobile Communicator NA NA NA NA NA NA NA NA Not a supported

device

Nokia S60 NA NA NA NA Requires UCM Yes Yes Yes via DTMF

10.0(1) or later

Remote Destination NA NA NA NA Requires UCM Yes Yes Yes via DTMF

Profile (Single Number 10.0(1) or later
Reach)