SAP SuccessFactors

Public
Customer Community
Enablement Guide
June 2024
Topics Covered
SAP Community How and Where to Ask Questions & Find Content
• Attachments in SAP Community  Where to ask Forum Questions
• Managed Tags in SAP Community  How to Add a Forum Question
• SAP Community Profile: Login Instructions  Where to Subscribe to Q&A
• SAP Community Profile: Change Username  Where to find SuccessFactors Blogs
• SAP Community Profile: Change Time Zone and Language  Find Public and Private Content
• SAP Community Profile: Adjust Email Notifications
New Structure Resources
• New Human Experience Management Area  How to Access Product Release & Road Map Information
• SAP SuccessFactors Customer Corner  How to Access the Empowerment Center
• Navigating back to SuccessFactors Home Page  How to Access Training & SFX (SFALC)
• SAP SuccessFactors Home Page  How to Find Events & Webinars
 How to Find & Join SAP SuccessFactors User Groups
 Additional Resources
SAP Community Attachments Guidelines

▪ SAP Community guidelines DO NOT allow for

document attachments (.docx, .pdf, .zip) to be added
to the Community in any post or group
▪ Due to this guideline, none of the document
attachments that were in posts or groups were able to
be migrated from our former SF Community
▪ Image files (.png, .jpg, .jpeg, etc.) ARE allowed to be
added to blog posts, questions, and groups
▪ As a workaround for documents, many SAP
employees use the SAP Digital Library (DAM) to
host/link documents in posts
Managed Tags in SAP Community

▪ Managed Tags are SAP Products and features assigned

to questions, blogs, etc.

▪ Required: Members must select at least one SAP 1

Managed Tag (and no more than seven) when
publishing blog posts, discussions, and asking
questions.
2 3
▪ Managed tags are helpful when searching

▪ You can subscribe to any managed tag in the entire

Community or in Q&A only, blogs only, etc.
1. See the full list of SAP Managed Tags: 4
https://community.sap.com/t5/all-sap-managed-tags/ct-
p/managed-tags
2. Change the drop-down to ‘Managed tags’, and search ‘SAP
SuccessFactors’
3. Choose one of the managed tags
4. Confirm the location to search and click ‘Subscribe’
SAP Community Profile – Login Instructions
IMPORTANT: A Universal ID with an email address and S-user ID linked to it is necessary to create a
Community profile. You will need to use this login/profile to access any private or gated content within
the Community. Please refer to this guide for details: Important SAP SuccessFactors Customer Login
Instructions.

To Login to SAP Community:

1. Access the Human Capital Management landing page: https://community.sap.com/t5/human-capital-
management/ct-p/hcm (or any community.sap.com web page)
2. Click on the avatar on the top right of the screen

1
2
SAP Community Profile – Login Instructions (cont.)

3. Enter your Universal ID email address, then click 3

the ‘Next’ button
4. Select the S-user ID account linked to your 4
Universal ID to use to login to the Community
- Note: You need to use your S-User account to see
all private SuccessFactors areas

5. Now you should be able to access all content,

including the private SAP SuccessFactors
Customer Corner, Human Capital Management
Q&A, and Blogs, linked from the Human Capital
Management landing page.

If you have any issues with your Universal ID, or connecting

your S-User ID, contact [email protected]
SAP Community Profile – Change Username
https://community.sap.com/t5/user/myprofilepage/tab/personal-profile

▪ Login to your Community profile to engage with

other Community members and experts – in
Q&A, blogs, user groups, events, access private
SuccessFactors content, etc.

▪ To view your profile, and edit your settings and

subscriptions:
a. Click your avatar on the top right to login
b. Click the top avatar to access the menu
c. Select ‘Settings’ from the avatar menu

▪ Please review these key settings:

1. Change Username (Display Name)
- Go to Personal <Display Name
- You can use up to 15 characters, an underscore,
but no periods, spaces, or email addresses.
- Add Display Name and click the ‘Change display
name’ button to save
SAP Community Profile – Change Time Zone and Language
https://community.sap.com/t5/user/myprofilepage/tab/user-preferences

2. Change your Time zone

- Access My Settings < Preferences < Preference
Options <Time zone
- Click the arrow on the right side of the Time zone field,
choose a new time zone, and click the ‘Save’ button
3. Change your Language
- Access My Settings < Preferences < Preference
Options < Language
- Click the arrow on the right side of the Language field,
choose a new language, and click the ‘Save’ button
- The currently available languages include: Spanish
(Latin American), Japanese, Chinese (Simplified), and
English
SAP Community Profile – Adjust Email Notifications
https://community.sap.com/t5/user/myprofilepage/tab/user-subscriptions%3Anotification-settings

4. Adjust Notifications
- Access My Settings < Subscriptions &
Notifications < Notification Settings
- To ensure that you receive email
notifications for Q&A, blogs, and
groups that you are subscribed to,
make sure you uncheck this setting
and save:
• ‘Ignore posts and review that I’ve
already read’
- You can also change the frequency of
your email notifications for several
different types of content
- After you make changes, click the
‘Save’ button
 New Human Capital Management area
https://community.sap.com/t5/human-capital-management/ct-p/hcm

▪ The former Products menu was changed to

‘Products and Technology’

▪ SAP SuccessFactors Customer Corner,

Blogs, and Q&A (Forum) areas are now
found under Human Capital Management
o Access tiles for Q&A, Blogs, and Customer
Corner under ‘Boards’

▪ To get notifications when new content is

added – click the 3-dot Options menu to the
right, and select ‘Subscribe’

Note: You can use the breadcrumbs above the page

title to navigate to the previous screen
 SAP SuccessFactors Customer Corner
https://community.sap.com/t5/sap-successfactors-customer-corner/ct-p/successfactors-customer-corner

▪ SAP SuccessFactors Customer Corner is a private/gated area

for relevant, sensitive content where authentication is needed
for SAP customers, partners, and employees

▪ To get notifications when new content is added – click the 3-dot

Options menu to the right, and select ‘Subscribe’

▪ Content that is private/gated in the SAP SuccessFactors

Customer Corner:
o Product and Customer Updates – private product/resources blogs
o Q&A (Forum) Archive – archived (read-only) questions and
answers from the former SuccessFactors Community (before 2023)
o Innovation Alerts – information related to product-related changes,
deprecations, etc.
o Empowerment Center – information and resources that you can
use throughout your customer journey including access to both the
Customer Events and Compass newsletters and archives
o Process Library – valuable information, leading practices, and
definitions of your HR processes and implementation
o Patches – information relevant to upcoming patch windows, review
of recent enhancements to fix bugs and improve system stability
Where Customers Ask Forum Questions

▪ Customers should ask all SuccessFactors product

questions in the Human Capital Management
(HCM) Q&A (Forum)
o Direct link to Q&A Forum:
https://community.sap.com/t5/human-capital-
management-q-a/qa-p/hcm-questions

▪ Search for answers from the previous SAP

SuccessFactors Customer Community in the Q&A
(Forum) Archive found in the SuccessFactors
Customer Corner
o Direct link to Q&A (Forum) Archive:
https://community.sap.com/t5/q-a-forum-archive/bd-
p/hxm-archive

▪ To get notifications when new content is added –

click the 3-dot Options menu to the right, and select
‘Subscribe’
How to Add a New Forum Question
▪ Follow these steps to add a Question:
1. Go to HCM Q&A
2. Start typing your question (subject) under ‘Ask a
Question’
o The system will search for posts with those words to
find an answer before you add a new question
o Click the ‘Continue’ button
3. Add your question detail in the Body
4. *Required*: Add ‘Managed Tag’
o As you start typing a product name, you will see
options – choose the SAP SuccessFactors
product(s) related to your question
5. Add a Label (good practice to add to help with
search) (ex. 2H 2023 Release)
6. Optional: Add an attachment (permitted types:
jpg, gif, png, xml, txt, jpeg, jpe)
7. Check the ‘Email me when someone replies’ box
so you are notified of any replies
8. Click the ‘Post’ button
Where Customers Subscribe to Product Questions & Answers

▪ You can subscribe to be notified when

someone asks or answers a question with a
specific Managed Tag
o Click the 3-dot Options menu to the right, and
select ‘Subscribe’

▪ Each product page includes links to a specific

Managed Tag Q&A (ex. Learning HCM Q&A
under Questions & Answers section)
▪ All product pages are linked from ‘All SAP
SuccessFactors Products’ page:
https://pages.community.sap.com/topics/succ
essfactors/products
▪ Customers can also view all SuccessFactors
Managed Tags and subscribe to specific tags
- see slide Managed Tags in SAP Community
Where to find SuccessFactors Blogs

▪ Find private product and customer update blog

posts in the ‘SAP SuccessFactors Customer
Corner - Product and Customer Updates

▪ New public SuccessFactors HCM blogs are

posted in the Human Capital Management
Blogs by SAP area

▪ To get notifications when new content is added

– click the 3-dot Options menu to the right, and
select ‘Subscribe’
 Find Public and Private Content

▪ You can search for all SuccessFactors Community

blogs and forum questions related to a certain
product
o Use direct links from product pages (‘Access all public
and private HCM [Product] Community content’)
• All product pages are linked from ‘All SAP SuccessFactors
Products’ page:
https://community.sap.com/topics/successfactors/products
o From the SAP Community Human Capital
Management main page, search for a product or topic
• You can adjust the search results with the menu to search a
certain area of the community (ex. Q&A, Blogs by SAP)

▪ To get notifications when new content is added –

click the 3-dot Options menu to the right, and select
‘Subscribe’

▪ Search results are organized by:

o Latest Posts
o Latest Replies
o Top Posts
How to Access the Empowerment Center
https://community.sap.com/t5/empowerment-center/ct-p/empowerment-center

The Empowerment Center is a selection

of key tools and resources to assist 1
customers throughout your customer
journey

1. From the SAP SuccessFactors Home

Page, click the Empowerment Center
(Authentication Required) link from
the right navigation - Resources
category OR 2

2. From the SAP SuccessFactors

Customer Corner, click the
Empowerment Center tile
How to Access the Empowerment Center (cont.)
https://community.sap.com/t5/empowerment-center/ct-p/empowerment-center

▪ Access tools and resources under a variety of

categories (Onboarding, Support, Prepare for
Implementation, etc.)

▪ You can choose to Subscribe to be notified of all

new Empowerment Center content or you can
choose certain categories and subscribe
o Click the category heading (ex. Onboarding)
o Click Options 3-dot menu and select Subscribe
How to Access Training and SFX (SFALC)
https://community.sap.com/t5/sap-successfactors-customer-corner/ct-p/successfactors-customer-corner

▪ SAP SuccessFactors Administrator Learning Center

(SFALC) includes self-service training courses, learning
journeys, and SFX Accreditation exams for
SuccessFactors customers, for no additional charge.

▪ SFALC registration and access is available through our

private/gated SAP SuccessFactors Customer Corner

▪ From the SAP SuccessFactors Customer Corner, select

the ‘Click Here to Access SFALC’ link (the first
carousel on the top right)

▪ The Training & SFX Overview is linked in the first

carousel as well as on the Training & SFX page

▪ Access the SFALC & SFX Quick Start Guide for SFALC
access instructions, and to manage your SFX
accreditation
How to Access Training and SFX (SFALC) (cont.)
https://pages.community.sap.com/topics/successfactors/training-sfx-accreditation

▪ The Training & Expert Accreditation (SFX)

page includes information and links about
SFALC and SFX

▪ Access SFALC
o From the SAP SuccessFactors Community
Home Page, you can click the first link under
‘Useful Links’ to get to the Customer Corner
main page OR
o On the new Training & SFX page, click the
‘Access SFALC Here’ link to get to the SF
Customer Corner main page
How to Find Events & Webinars
https://community.sap.com/t5/sap-successfactors/eb-p/successfactorsevents

▪ SAP SuccessFactors Events are found on the

Events menu - public and private events are
promoted here (see more details on the next slide)

▪ Access the SAP SuccessFactors Events from the SAP

SuccessFactors Home Page navigation under
Resources as well

▪ You can also continue to find some SAP

SuccessFactors events and recordings in the Digital
Library

▪ A link to Digital Library is found on the top right

corner of the SuccessFactors Customer Corner, 3rd
carousel
o A link to the Events calendar is also added to the
carousel
o Use right and left arrows to change the carousel
How to Find Events & Webinars (cont.)
https://community.sap.com/t5/sap-successfactors/eb-p/successfactorsevents

▪ You can view events in a list or on a calendar

– click the icons to change views

▪ You can subscribe to receive notifications of

Events by clicking the 3-dot Options menu

▪ You can filter by Event Status and Labels

▪ Registration
o Public events will have registration details in
the description
o Private events (only available to SAP
SuccessFactors customers, partners, and/or
SAP employees), will link to a blog with the
registration details in the private SAP
SuccessFactors Customer Corner
< Product and Customer Updates
Note: clicking the ‘RSVP’ button does NOT register
you for an event
How to Find and Join SAP SuccessFactors User Groups (cont.)

There are multiple ways to access SAP

SuccessFactors User Groups:

1. From the main Community navigation,

click ‘Groups’ to open the Groups options
o Click ‘SAP SuccessFactors’ OR

2. Access the Groups landing page - there is a tile to

navigate to the SAP SuccessFactors User Groups:
https://community.sap.com/t5/groups/ct-p/groups

o Access Groups by Industry, Location, and

Product 2

o Select a group that interests you (most groups

are open to SuccessFactors customers) or
Request to Join
Navigation to new SAP SuccessFactors Main Topic Page
https://community.sap.com/t5/sap-successfactors-customer-corner/ct-p/successfactors-customer-corner

▪ How to Access the SAP SuccessFactors Main

Topic Page
o From SAP SuccessFactors Customer Corner (see
2 left)
1. Welcome sentence above the tiles provides a direct link
to the SAP SuccessFactors Home Page
2. 2nd carousel on top right, ‘Access SAP SuccessFactors
Home Page’ link
1
3. Welcome box on several Customer Corner pages -
‘Home Page’ link

o OR Direct link to Main Topic Page:

https://pages.community.sap.com/topics/successfa
ctors
3
o OR From SAP Community Topics page (not
shown) (https://pages.community.sap.com/topics)
1. Click the Topics menu
2. In the Search box, type ‘SuccessFactors’
3. Choose 3rd result for ‘SAP SuccessFactors’
SAP SuccessFactors Home Page
https://pages.community.sap.com/topics/successfactors

▪ Our SAP SuccessFactors Home Page is

the SAP SuccessFactors Main ‘Topic’
Page on the SAP Community
o Please bookmark for reference
▪ All page navigation on the right side is
added to help you find pages easily (ex.
Useful Links, Product-Related,
Resources, Implementation, etc.) – See
additional slides for more details
▪ See the ‘Featured Content’ section for
timely updates
SAP SuccessFactors Home Page (cont.)
https://pages.community.sap.com/topics/successfactors

Navigation
1. Browse this topic – in this section, you 1
can link to the SAP SuccessFactors 2
Community pages on the public
Community
2. Arrow to the right – whenever there are
pages linked underneath another page, you
can click the icon arrow to the right
to expand and see the linked pages
a. Example: All SAP SuccessFactors
Products sub-menu includes links to
each product page
SAP SuccessFactors Home Page (cont.)
https://pages.community.sap.com/topics/successfactors

Navigation
▪ In addition to the pages linked under ‘Browse this
topic’, there are additional categories to help you easily
find key SAP SuccessFactors Customer Community
pages – including ones in the private SuccessFactors
Customer Corner (Authenticated Required)
o Useful Links
o Product-Related
o Implementation
o Resources
o Stay Connected
o Quick Links
How to Access Product Release & Road Map Information
https://pages.community.sap.com/topics/successfactors/product-release-road-map

The Product Release & Road Map page is your one-

stop page for SAP SuccessFactors release and road
map information
▪ Access the Product Release & Road Map page
o From the SAP SuccessFactors Home Page, click the
‘Product Release and Road Map Information’ link from the
right navigation – Product-Related category

▪ Resources
o View the Upcoming Release Schedule
o Download Release Documents
o Register for Release Q&A Sessions
o Watch Release Videos & Read Release Posts
o Explore Innovation Alerts
o See Release Issues & Patches
o Access Road Map Explorer, HCM Product Q&A Forum,
and More
SAP SuccessFactors Community – Additional Resources

▪ SAP SuccessFactors Community Demo: SAP SuccessFactors

Customer Community Demonstration Video

▪ Important SAP SuccessFactors Customer Login Instructions:

https://dam.sap.com/mac/u/a/fboTgE5.htm?rc=10

▪ SAP SuccessFactors Customer Community Enablement Guide (this

guide): https://dam.sap.com/mac/u/a/LDe5JrX.htm?rc=10

▪ Tour of the SAP Community: Tour the SAP Community 2024 tutorial

▪ To share feedback and questions, please contact us at

[email protected]