Executive Programme

in Operations Management
(Batch 06)

12 Months | Blended | ₹4,20,000 + GST

 Operations Management: A Critical Function
Operations Management is a multi-disciplinary field involving planning, organising, and
supervising, in the contexts of production, manufacturing, or the provision of services.
With delivery as the goal, it transforms organisational inputs into customer-facing
outputs, successfully and efficiently. The inputs range from materials, equipment, and
technology, to people, processes, and protocols.

Operations is one of the major functions in an organisation along with supply chains,
marketing, finance, and human resources. The operations function requires
management of both the strategic and day-to-day production of goods and services.

Operations management Components

Manufacturing Services
• Operations Strategy • Customer Experience & CRM
• Manufacturing Network • Lean Management
• Plant & Workplace Optimisation • Frontline & Sales
• Support Functions • Business Support Function

Working Capital OPERATIONS Purchase & Supply

MANAGEMENT
• Inventory Management • Procurement Strategy
• Account Receivables • Vendor Development
• Account Payable • Time to Replenish
• Time to Deliver

Supply Chain Product Development

• Service Level • Design to Value
• Product Flow & Stock • New Product Development
• Processes & Systems • Portfolio Management
• Product Portfolio & Segmentation • Quality Assurance
 The Operations Manager: Functions & Skillsets
The operations manager transcends industries, so functional roles are industry- or
sector-specific. At the fundamental level, the two broad domains an operations
manager operates in can be reduced to manufacturing/production of material goods
and the provision of services.

Operations managers are responsible for managing all company operations and
processes, including process design, improvement, and optimisation; quality
management; process; and strategic decision-making. Additionally, they are required to
have a specific skillset that includes organisation, communication, and strategic
thinking abilities.

Operational Planning Resourcefulness

Finance Financial Planning Acumen

Product Design Data Interpretation

Quality Control Conflict Management

Forecasting Data-driven Decision-making

Strategy Critical Thinking

Supply Chain Management Problem Solving

A contemporary programme in Operations Management will help you learn about the
role of operations and how they are connected to other business functions in
manufacturing and service-focused organisations. It will help you relate underlying
principles to operations management frameworks and techniques; process
information to make decisions; and apply analytical techniques for tactical operations
decisions.
 Programme Overview

IIM Calcutta's Executive Programme in Operations Management is

crafted to equip managers and practitioners with comprehensive knowledge
and practices essential in Operations Management within both the service
and manufacturing sectors. The programme helps participants gain a deep
understanding of proficiently managing processes, resources, and
competencies. Tailored to meet the needs of managers engaged in various
functional areas such as manufacturing, supply chain roles (including design,
procurement, production, logistics, sales, and distribution), and service
delivery, this programme is designed to facilitate practical application in
diverse organisational settings.

Programme Highlights
Contextually designed
Campus immersion
12-month programme
module of 4+3 days
for working professionals

Solving real-world operations Peer-learning and

problems as project work networking opportunities

IIM Calcutta Executive

Education Alumni status
Learning Outcomes

Learn to design core operational capabilities of the

organisation with process modelling and operations analytics

Learn to analyse the complexities posed by operations

processes using analytical tools and techniques

Improve organisational performance by integrating

₹ operations strategy with management science, information
systems, and cross-functional capabilities

Acquire requisite managerial and leadership skills and

competencies for higher roles in Operations Management
 Programme Curriculum

Module A:
Topics
Introduction to Operations and Process Analysis
• Operations strategy framework – cost, quality, efficiency, and strategic
trade-offs
• Process view of operations
• Process design in manufacturing and service industries
• Managing operations and supply chains in the post-COVID-19 world
• Inventory management
• Capacity planning

Module B:

Analytics and Management Sciences

• Demand forecasting
• Analytical tools to solve operations and supply chain problems
- Decision tree analysis
- Mathematical programming models
• Simulating processes in service and manufacturing

Module C:

Design of Lean Operations

• Introduction to lean concepts in manufacturing and services
• Theory of constraints
• Lean in post-COVID-19 world

Module D:

Quality Management
• Measures and dimensions of quality
• Statistical process control
• Quality analytics
Module E:

Supply Chain Design

• Strategic sourcing
• Supply chain innovations
• Distribution network design
• Supply chain strategy post-COVID-19
• Digital supply chains driven by blockchain, IoT, additive manufacturing

Module F:

Cross-functional Areas of Management

• Fundamentals of macroeconomics and its impact on supply chains
• Understanding and analysing financial statements
• Linking operations with financial parameters

Note:
Participants are expected to take up projects in areas of operations management related to their
companies.
 Pedagogy
The programme will be taught through a unique blend of diverse pedagogical tools
such as case studies, industry examples, and analytical tools.

Programme Delivery
Sessions will be conducted via a state-of-the-art Interactive Learning (IL) platform and
delivered in Direct-to-Device (D2D) mode that can be accessed by learners on their
Desktop, Laptop, Tablet, or Smartphone. Participants will be provided reading
materials, etc., for each course. They may also interact with the concerned faculty
through e-mails/chat mode.
Face-to-face sessions will be conducted during the campus immersion at IIM Calcutta
campus. Campus modules will remain compulsory for all.
Medium of instruction for the programme is English.

Programme
Duration
12 months

Schedule
Sunday
6:45 p.m. to 9:45 p.m.

Campus Immersion
There will be two campus visits of FOUR days and THREE days, which will be scheduled
in the middle or at the end of the programme.
It is mandatory for participants to attend the campus visit for successful completion
of the programme. The campus visit will be conducted subject to the evolving
pandemic situation and will depend on government and institute regulations,
advisories, and guidelines related to the pandemic. In case the campus module is not
confirmed due to any reason, the same will be included in the total number of online
sessions.
 Who Should Attend?
• This programme is specially designed for managers who plan to further their careers
in both service and manufacturing organisations. Executives working in the below
functional domains too will find the programme both challenging and stimulating.
• Working professionals with at least three years of work experience in an Operations
Management role (manufacturing, design, procurement, production, logistics, sales
and distribution, service delivery, and programme or project management).
• Working professionals functioning in strategic activities like network optimisation,
supply chain design, process technology management, innovation management,
designing improvement programmes, and product/process configuration.

Eligibility Criteria
• Bachelor’s degree (10+2+3 or equivalent) or Diploma holders (10+2+3) or Master’s
degree or equivalent from institutions or universities recognised by UGC/AICTE/AIU/DEB
• Minimum 50% aggregate marks of all years in either Bachelor’s or Master’s degree
or its equivalent
• Participants with less than 50% marks in graduation but 50% or more in
post-graduation are also eligible
• Candidates should be working and should have a minimum of THREE years of work
experience* post completion of qualifying education
• Final selection will be done by IIM Calcutta
*Internships and training experiences will not be considered in full time work-experience.

Admission Criteria
• The selection will be based on the candidate’s
overall profile evaluation, subject to meeting
eligibility criteria.
• Candidates will have to submit an SOP
(Statement of Purpose) while applying, along
with other relevant documents.

Attendance Criteria
A minimum of 75% attendance is a prerequisite
for the successful completion of the programme.
Participants with less than 75% of attendance will
not be permitted to appear for the exams.
 Assessment & Evaluation
Continuous evaluation components consists of class participation, case discussions,
assignments, quiz, project presentations and final examination. Examination
Evaluation shall be conducted by IIM Calcutta. Evaluation will be held for individual
modules, but not for modules that are held on campus.

For modules that are evaluated, participants will be given any one of the following
grades: “Excellent”, “Good”, “Fair” and “Poor”. Candidates will successfully complete the
programme if they have met the attendance criteria and received 'poor' grades in not
more than two courses.

Giving feedback is an integral part of the completion requirements of the programme.

Certification & Alumni Status

• Participants who successfully meet the evaluation criteria and satisfy the requisite
attendance criteria, will be awarded a ‘Certificate of Successful Completion'.
• Participants with requisite participation but unable to complete successfully,
will be awarded a ‘Certificate of Participation’.
• Successful participants will also be accorded IIM Calcutta Executive Education
Alumni status.

Disclaimer: All certificate images are for illustrative purposes only and may be subject to
change at the discretion of IIM Calcutta.
 Programme Directors
A doctorate from Cranfield University, Prof. Partha Priya
Dutta teaches Supply Chain Management and Operations
Management at IIM Calcutta. He was awarded the James
Cooper Memorial Cup 2007 for the best Ph.D. in Supply
Chain by the Chartered Institute of Logistics and
Transport, UK. His research interests lie in intelligent
supply chains, supply chain resilience, operations strategy,
etc.

Prior to his stint with academics, he had worked on a

British Aerospace and British Government-funded project,
PROF. PARTHA
“Support Service Solutions: Strategy and Transition (S4T)”,
PRIYA DATTA
addressing the need for increased value generation from
Professor – Operations
Management, product-related services. Under his chairmanship, the
IIM Calcutta PGPEX-VLM programme of IIM Calcutta won the

Prior to joining IIM Calcutta in 2012, Dr. Mehta was a

faculty in the Department of Industrial & Management
Engineering at the Indian Institute of Technology Kanpur.
After obtaining his Bachelor’s degree in Mechanical
Engineering from Jodhpur University, he had worked for
three years in operations in the power sector. After
obtaining his doctoral degree from the Indian Institute of
Management Ahmedabad, he worked as a post-doctoral
research acquaintance at the Nanyang Technological
University, Singapore.

PROF. PEEYUSH Dr. Mehta's research interests are in the areas of

MEHTA operations strategy, supply chain coordination, supply
Professor – Operations contracts, manufacturing competitiveness, and game
Management,
theory applications in operations. His research has
IIM Calcutta
appeared in several acclaimed international journals. He
teaches courses on production and operations
management, supply chain management, manufacturing
management, strategic sourcing, vendor development,
and service operations.
 Programme Fee

Particulars Amount (₹)*

Processing Fee** 15,000 + GST

(Excluding Registration Fee)

Total Fees 4,20,000 + GST

Note:
• *GST will be additional as applicable.
• All Fees are payable to Times Edutech and Events Limited (TEEL).
• **Processing Fee includes ₹9,800 towards Registration Fee and ₹5,200 towards the
Programme Fee.
Processing Fee will be refunded in case the applicant’s profile is rejected by IIM
Calcutta subject to a deduction of ₹2,500 by way of administrative charges.

• With reference to the refund of the Processing Fees, please note that the Processing
Fee shall not be refunded in the following circumstances:

- In case candidate rejects the offer issued by the Institute; and

- In case the application is rejected due to submission of incomplete documents
and/or providing incomplete information and/or eligibility criteria not fulfilled.
 Instalment Schedule

Instalment Instalment Date Amount (₹)*

During application 5,200

I
Within one week of offer 94,800
rollout

II 10th December, 2024 1,05,000

III 10th March, 2025 1,05,000

IV 10th June, 2025 1,05,000

*All fees are exclusive of taxes.

Programme Timelines

Last Date to Apply Refer to Website

Programme Start Date 1st September 2024

Programme End Date September 2025

APPLY NOW
Spread across a 135-acre campus, the Indian Institute of Management Calcutta (IIM
Calcutta) was established as the first national institute for Postgraduate studies and
Research in Management by the Government of India in November 1961 in
collaboration with Alfred P. Sloan School of Management (MIT), the Government of
West Bengal, The Ford Foundation and Indian industry.

Over the years, IIM Calcutta gained global repute for imparting high-quality
management education through its Postgraduate and Doctoral level programmes,
Executive Training Programmes, and Research & Consulting activities. It is the first
'Triple Accredited' management school from India – with accreditations from
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(CEMS).

Today, IIM Calcutta is one of Asia's finest business schools. Its strong ties to the
business community make it an effective mechanism for attracting India's best talent
and promoting management practices in Indian organisations.

4th 76th 44th

Rank in NIRF Rank in QS Global MBA Rank in FT Global MBA
Rankings 2023 Rankings 2022 Rankings 2021

Features among the top 100 business schools in the world in FT

Executive Education Custom Directory 2021
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