Software Requirements Specification (SRS) for Online

Shopping System

1. Introduction
1.1 Purpose

This document outlines the software requirements specification for an Online

Shopping System (OSS). The purpose of this system is to provide a web-based
platform where customers can browse, select, and purchase products from
various categories, as well as perform other essential actions like product search,
order management, and payment processing.

The system is intended to facilitate both end-users (customers) and administrators

(store owners or managers) in a user-friendly, secure, and efficient manner.

1.2 Scope
The Online Shopping System (OSS) will allow customers to:

· Browse a catalog of products.

· Add items to the shopping cart.

· Register and create accounts.

· Make secure payments through different payment methods.

· Track the status of orders.

· Receive shipping and order notifications.

For administrators, the system will allow:

 · Managing product listings (add, update, delete).

· Managing orders and customer data.

· Viewing sales and customer analytics.

· Handling returns and exchanges.

· The system will be implemented as a web application and will be accessible

from both desktop and mobile devices.

1.3 Definitions, Acronyms, and Abbreviations

· OSS: Online Shopping System.

· Admin: Administrator (store manager or owner).

· User: A customer purchasing products from the platform.

· Shopping Cart: A virtual cart that holds selected items before checkout.

· Order: A purchase request made by the customer, containing product

details and payment information.

· Payment Gateway: A service that processes online payments (e.g., PayPal,

Stripe).

1.4 References

· Web development frameworks (e.g., React, Django, Flask, etc.).

· Payment Gateway API documentation (e.g., Stripe, PayPal).

· UI/UX best practices for e-commerce websites.

2. Overall Description
2.1 Product Perspective

The OSS will be a standalone web application with an integrated database. It will
be designed to handle a wide range of user activities such as product browsing,
cart management, user registration, and payment processing.

The system will be hosted on a cloud server and will allow easy scalability to
support increasing traffic and product listings. The system will integrate with
popular payment gateways for transaction processing and provide real-time order
and inventory tracking.

2.2 Product Features

· User Registration and Authentication: Allow users to sign up, log in, and
manage their profiles.

· Product Catalog: Display a list of available products, with filters and

categories for easy navigation.

· Shopping Cart: Users can add, remove, and update products in their cart.

· Order Management: Users can place orders, view order history, and track
the status of current orders.

· Payment Gateway Integration: Support for online payments via secure

third-party payment processors.
 · Admin Panel: Interface for administrators to manage products, view orders,
and handle customer support issues.

· Search Functionality: Allow users to search for products by name, category,

or price range.

· Notifications: Provide order confirmation, shipping updates, and

promotional messages.

2.3 User Classes and Characteristics

· End Users (Customers): Individuals who browse and make purchases

through the system. They should have basic knowledge of using e-
commerce platforms and be able to make online payments.

· Administrators: Store managers or owners who manage products,

inventory, and orders. Administrators must have a higher level of technical
knowledge to navigate the backend and perform system maintenance.

2.4 Operating Environment

· Software: The system will be a web-based application, compatible with all

modern web browsers (Chrome, Firefox, Safari, Edge).

· Hardware: It can be accessed on both desktop and mobile devices

(smartphones, tablets).

· Network: The system will require an active internet connection to access

the platform and perform transactions.
2.5 Design and Implementation Constraints

· The platform will integrate with third-party services such as payment

gateways and email notification services.

· The system will follow responsive web design principles to ensure usability
on both desktop and mobile devices.

2.6 Assumptions and Dependencies

· Customers will have an internet connection and a valid credit/debit card or
other payment methods to complete transactions.

· The system will rely on third-party APIs for payment processing and email
notifications.

· The e-commerce platform will comply with data privacy regulations (e.g.,
GDPR) and secure payment protocols.

3. System Features
3.1 User Registration and Authentication

· Description: Users can register, log in, and manage their profiles securely.

Functional Requirements:

· Users can register with a valid email address and password.

 · Users can log in with credentials.

· Password recovery functionality via email.

· User account profile management (name, address, order )

· Admins can reset user passwords if necessary.

3.2 Product Catalog

Description: Users can browse available products, filter by categories, price range, and search by name
or keyword.

Functional Requirements:

The system will display products with details like price, description, images, and availability.

Users can filter products based on categories, brands, and price.

Users can view detailed product pages, including reviews and ratings.

Product availability is updated in real-time.

3.3 Shopping Cart

Description: The shopping cart allows users to add, remove, or modify products before checkout.

Functional Requirements:

Users can add products to the cart with quantity options.

Users can modify or remove items from the cart.

The cart updates in real-time when products are added or removed.

Users can view the total price, including taxes and shipping.

3.4 Order Management

Description: Users can place, view, and track their orders.

Functional Requirements:
Users can place an order after reviewing their cart.

Users will receive an order confirmation email with details.

Users can view their past orders and track current orders.

Users can cancel or modify orders before they are shipped (based on store policies).

3.5 Payment Processing

Description: Secure payment processing through third-party gateways.

Functional Requirements:

Integration with payment gateways (e.g., PayPal, Stripe, credit/debit cards).

Users can choose between multiple payment methods (credit card, PayPal, etc.).

Secure encryption for payment details.

Payment confirmation and error handling.

Users will receive a receipt and confirmation email after payment.

3.6 Admin Panel

Description: Admins can manage products, orders, and users.

Functional Requirements:

Admins can add, edit, and delete products.

Admins can view, process, and update the status of customer orders.

Admins can manage user profiles and reset passwords.

Admins can view sales reports and customer data analytics.

3.7 Search Functionality

Description: Users can search for products by name, category, or price range.

Functional Requirements:
A search bar will be available on the homepage and throughout the platform.

Search results will be relevant and sorted by relevance, price, or rating.

3.8 Notifications

Description: Notify users about order status, promotions, or new products.

Functional Requirements:

Order status notifications (confirmed, shipped, delivered).

Promotional offers and product recommendations via email or push notifications.

4. External Interface Requirements

4.1 User Interfaces

Web-based interface for both customers and admins, designed with a clean, intuitive, and responsive
layout.

Admin dashboard for managing products, orders, and viewing analytics.

4.2 Hardware Interfaces

The system will integrate with a secure payment gateway via API.

4.3 Software Interfaces

Integration with third-party services like PayPal, Stripe (payment gateway).

Email notification system integration (e.g., SendGrid, Mailgun).

5. System Attributes

5.1 Performance Requirements

The system should support at least 1,000 simultaneous users.

Orders and payments should be processed within 2-3 seconds.

5.2 Security Requirements

Secure data transmission via SSL/TLS encryption.

Strong user authentication (passwords, 2FA, if required).

Secure payment gateway integration (PCI DSS compliance).

5.3 Reliability

The system should have 99.9% uptime.

Automatic backups of critical data (orders, user data) should be performed regularly.

5.4 Maintainability

Modular architecture to allow easy updates (e.g., product catalog, payment gateway).

User logs and error tracking to facilitate troubleshooting.

5.5 Scalability

The system should handle growing traffic and orders, supporting future scaling through load balancing
and database optimization.

6. Other Requirements

6.1 Legal and Regulatory Requirements

GDPR compliance for handling user data.

Compliance with payment card industry standards for secure payment processing.

6.2 Environmental Requirements

The system should be cloud-hosted to ensure scalability and redundancy (e.g., AWS, Google Cloud).

7. Conclusion
This Online Shopping System (OSS) SRS document outlines the core requirements for a full-featured e-
commerce platform that allows customers to browse products, make purchases, and manage orders
while providing admins with tools to manage products, users, and track sales. The system will be secure,
user-friendly, and scalable to accommodate future growth.

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