(Ebook PDF) Introduction To Information Systems: People, Technology and Processes 3Rd Edition
(Ebook PDF) Introduction To Information Systems: People, Technology and Processes 3Rd Edition
com
https://ebookluna.com/product/ebook-pdf-introduction-to-
information-systems-people-technology-and-processes-3rd-
edition/
OR CLICK HERE
DOWLOAD NOW
https://ebookluna.com/product/ebook-pdf-processes-systems-and-
information-an-introduction-to-mis-3rd-edition/
ebookluna.com
https://ebookluna.com/product/ebook-pdf-introduction-to-information-
systems-3rd-edition/
ebookluna.com
https://ebookluna.com/product/ebook-pdf-accounting-information-
systems-controls-processes-3rd-edition/
ebookluna.com
https://ebookluna.com/product/textbook-introduction-to-information-
systems-6th-edition/
ebookluna.com
(eBook PDF) Essentials of Business Processes and
Information Systems
https://ebookluna.com/product/ebook-pdf-essentials-of-business-
processes-and-information-systems/
ebookluna.com
https://ebookluna.com/product/ebook-pdf-introduction-to-information-
systems-16th-edition/
ebookluna.com
https://ebookluna.com/product/ebook-pdf-introduction-to-information-
systems-4th-edition-2/
ebookluna.com
https://ebookluna.com/product/ebook-pdf-introduction-to-information-
systems-8th-edition/
ebookluna.com
https://ebookluna.com/product/ebook-pdf-introduction-to-information-
systems-7th-edition/
ebookluna.com
IS
THIRD
EDITION
Pearson MyLab
TM
Wallace
Improving Results
A proven way to help individual students achieve the
goals that educators set for their course.
An Experienced Partner
From Pearson, a long-term partner with a true grasp
of the subject, excellent content, and an eye on the
future of education.
Introduction to
Information Systems
Patricia Wallace
www.pearsonhighered.com
ISBN-13: 978-0-13-463519-4
THIRD EDITION
ISBN-10: 0-13-463519-1
9 0 0 0 0
9 780134 635194
This page intentionally left blank
P
atricia Wallace’s career spans the fields of information technology, business
and management, and psychology, and she has held varied positions, includ-
ing head of information technology, faculty member, academic administra-
tor, and consultant. She recently retired from Johns Hopkins University, where she
was Senior Director, IT and Online Programs, at the Center for Talented Youth for
IS
Contents vii
14 years. Before joining Hopkins, Dr. Wallace served as Chief Information Strategies,
at the Robert H. Smith School of Business, University of Maryland, College Park. She
currently teaches in the Graduate School of the University of Maryland University
College, where she also served as the Associate Vice President and Chief Information
Officer for ten years. She earned her Ph.D. in psychology at the University of Texas
at Austin and holds an M.S. in Computer Systems Management. Dr. Wallace has
published 14 books, including The Internet in the Workplace: How New Technologies
Transform Work (2004) and The Psychology of the Internet (2016), several educa-
tional software programs, and numerous scholarly articles.
vii
CHAPTER
CHAPTER
1
2
Information Systems and People 2
CHAPTER
3 Information and Communications
Technologies: The Enterprise Architecture 62
CHAPTER
4 Databases and Data Warehouses 94
CHAPTER
5 Information Systems for the Enterprise 130
CHAPTER
6 The Web, Social Media, E-Commerce, and M-Commerce 164
CHAPTER
7 Business Intelligence and Decision Making 198
CHAPTER
8 Collaborating with Technology 228
CHAPTER
9 Knowledge Management and E-Learning 260
CHAPTER
10 Ethics, Privacy, and Security 294
CHAPTER
11 Systems Development and Procurement 328
CHAPTER
12 Project Management and Strategic Planning 358
Glossary 403
Index 411
ix
CHAPTER
1
Preface xxiii
Acknowledgments xxxi
Learning Objectives 2
Introduction 2
Information Systems in Action 4
Managing Operations 4
Supporting Customer Interactions 6
Making Decisions 6
Collaborating on Teams 7
Gaining Competitive Advantage 8
Improving Individual Productivity 8
The Nature of Information 8
What Makes Information Valuable? 9
The Components of an Information System 10
People 10
Technology 11
Processes 12
Data 14
Information Systems, the Discipline 14
Information Systems throughout the Organization 16
Information Systems in Business 17
Information Systems in Nonprofits and Government 17
Inside the IT Department 17
Collaborating on Information Systems 19
Improving Your Own Productivity 19
Promises, Perils, and Ethical Issues 21
Privacy Breaches and Amplification Effects 21
Online Simulation 22
Chapter Summary 23
Key Terms and Concepts 23
Chapter Review Questions 24
Projects and Discussion Questions 24
Application Exercises 25
EXCEL APPLICATION: STAFF Planning Spreadsheet 25
ACCESS APPLICATION: Information Systems in Business 26
Case Study #1 Nasdaq’s Information Challenges: Facebook’s Botched Public Opening and
High-Frequency Trading 26
Case Study #2 Breaking News: Twitter’s Growing Role in Emergencies and Disaster Communications 28
xi
CHAPTER
2 Information Systems and Strategy 32
Learning Objectives 32
Introduction 32
Porter’s Five Competitive Forces 34
Threat of New Entrants 35
Power of Buyers 36
Power of Suppliers 36
Threat of Substitutes 37
Rivalry Among Existing Competitors 38
Factors that Affect How the Five Forces Operate 38
Disruptive Technology and Innovations 38
Government Policies and Actions 40
Complementary Services and Products in the Ecosystem 40
Environmental Events and “Wildcards” 42
The Value Chain and Strategic Thinking 42
Extending the Value Chain: From Suppliers to the Firm to Customers 43
Benchmarking Components of the Value Chain 44
IT Benchmarks 44
Competitive Strategies in Business 46
The Role of Information Systems in Strategy 47
Information Systems: Run, Grow, and Transform the Business 48
Information Strategies and Nonprofit Organizations 49
Fund-Raising 50
Volunteering 50
Information Strategies and Government 50
Does I.T. Matter? 51
Spending on Running, Growing, and Transforming 52
Leveling UP!: A Strategic Analysis 52
Online Simulation 53
Chapter Summary 54
Key Terms and Concepts 55
Chapter Review Questions 55
Projects and Discussion Questions 55
Application Exercises 56
EXCEL APPLICATION: IT Benchmarks 56
ACCESS APPLICATION: Telethon Call Reports 56
Case Study #1 Can GameStop Survive with Its Brick-and-Mortar Stores? 57
Case Study #2 The Battle for Net Neutrality 58
E-Project 1 Identifying Company Strategy with Online Financial Chart Tools 59
E-Project 2 Analyzing Media Download Times with Excel 59
Chapter Notes 60
CHAPTER
3 Information and Communications
Technologies: The Enterprise Architecture 62
Learning Objectives 62
Introduction 62
The Hardware 64
Input and Output 64
Processing 68
Storage 69
The Software 70
Types of Software 70
How Is Software Created? 72
Networks and Telecommunications 74
Transmission Media and Protocols 74
Networking Basics 76
Network Protocols 78
Strategy and Competition in Telecommunications 80
The Enterprise Architecture 81
Trends in Enterprise Architectures 81
Guiding the Enterprise Architecture 85
Online Simulation 86
Chapter Summary 87
Key Terms and Concepts 88
Chapter Review Questions 88
Projects and Discussion Questions 88
Application Exercises 89
EXCEL APPLICATION: Analyzing Growth in Computer Storage Capacities 89
ACCESS APPLICATION: Managing ICT Assets with a Database 89
Case Study #1 Google Glass and Wearable Technologies 90
Case Study #2 Rolling Out Its 4G Network, Sprint Corporation Competes with Rivals 91
E-Project 1 Voluntary Distributed Computing 92
E-Project 2 Using Excel to Analyze Cost Effectiveness for 4G Rollouts 92
Chapter Notes 93
CHAPTER
4 Databases and Data Warehouses 94
Learning Objectives 94
Introduction 94
The Nature of Information Resources 96
Structured, Unstructured, and Semi-Structured Information 96
Metadata 97
The Quality of Information 97
Managing Information: From Filing Cabinets to the Database 98
Tables, Records, and Fields 99
The Rise and Fall of File Processing Systems 100
Databases and Database Management Systems 102
The Ethical Factor: Ethical Issues in Database Design: The Case of Ethnic Identification 110
CHAPTER
5 Information Systems for the Enterprise 130
Learning Objectives 130
Introduction 130
Finance Management 132
Components of Financial Information Systems 132
Financial Reporting, Compliance, and Transparency 134
Human Capital Management 135
Components of Human Capital Management Systems 135
HCM Metrics 137
Managing the Supply Chain 138
Supply Chain Fundamentals 138
CHAPTER
6 The Web, Social Media, E-Commerce,
and M-Commerce 164
Learning Objectives 164
Introduction 164
Developing a Web Strategy 166
Choosing a Goal 166
Naming the Website 168
Building the Website 170
Website Design 170
CHAPTER
7 Business Intelligence and Decision Making 198
Learning Objectives 198
Introduction 198
Levels of Decision Making 200
Operational Level 200
Tactical Level 200
Strategic Level 201
Sources of Business Intelligence 202
Transactional Databases, Data Warehouses, and Internal Data Sources 202
External Data Sources and Big Data 202
CHAPTER
8 Collaborating with Technology 228
Learning Objectives 228
Introduction 228
The Evolution of Collaborative Technologies 230
Email Technology, Contacts, and Calendars 230
Discussion Forums 232
Instant Messaging and Texting 232
Group Decision Support Systems (GDSS) 235
Web Conferencing 235
Interactive Video 236
Shared Workspaces 237
Web 2.0 Collaborative Technologies 238
Blogs 238
Wikis 239
Social Networking 239
Microblogging 240
Virtual Worlds and Virtual Reality 241
Unified Communications 243
Capabilities for Unified Communications 243
Universal Dashboards 244
The Human Element and Collaborative Technologies 244
Psychological Characteristics of Online Environments 244
The Ethical Factor: Flash Mobs and Free Speech: Should Police Block Mobile Messaging Services? 246
CHAPTER
9 Knowledge Management and E-Learning 260
Learning Objectives 260
Introduction 260
The Nature of Intellectual Capital 262
Types of Intellectual Capital 262
Types of Knowledge 262
Managing Intellectual Capital 263
Knowledge Management Strategies and Technologies 264
Identify the Goal 264
Locate the Sources 264
Capture the Knowledge 267
Organize, Share, and Value Knowledge 268
Knowledge Management: Pitfalls and Promises 272
The Human Element: Why Share Knowledge? 272
Incentives for Knowledge Sharing 272
The Ethical Factor: Knowledge Sharing in Fast-Paced Industries: The Case of Formula One Racing 273
CHAPTER
10 Ethics, Privacy, and Security 294
Learning Objectives 294
Introduction 294
Ethics 296
Ethical Frameworks 296
Ethics and the Law 296
Ethical Issues and Information and Communications Technologies 297
Information Ethics 298
Intellectual Property and Digital Rights Management 298
Plagiarism 300
Privacy 301
Trading Privacy for Convenience and Freebies 302
Anonymity 303
Surveillance 304
“The Right to Be Forgotten” 305
Information Security 306
Risk Management 306
Identifying Threats 306
The Ethical Factor: Ethical Dilemmas in a Distributed Denial of Service Attack 309
WOORE
NORTON IN HALES,
a parish and village situated three and a half miles N.E. by N. from
Market Drayton, at the census of 1841 contained 64 houses and 312
inhabitants. In 1801 there was a population of 269 souls, and in
1831, 311. The parish contains 1,845 acres, the gross estimated
rental of which is £2,732, 16s. 8d. Rateable value, £2,475 1s. 8d.
The tithes are commuted for £305. P. Sillitoe, Esq., is the principal
land owner, the other chief owners are William Church Norcop, Esq.,
Mrs. Heath, and Rev. Hugh Ker Cokburne, the latter of whom is lord
of the manor. At the Domesday survey Nortone in Odenet hundred
was Held by one Helgot. The Church is an ancient structure
dedicated to St. Chad, consisting of nave and chancel, with a
handsome square tower at the west end, embattled and ornamented
with pinnacles; the chancel is of much older date than the rest of
the church. There is a magnificent monument of Derbyshire
alabaster, with full length figures, of Sir Rowland Cotton and his lady,
in a recumbent posture; it is dated 1686; the Cottons had a seat at
Etwall in Derbyshire, and Bellaport in this county. Over the tomb is
an ancient helmet. There is also a neat tablet in memory of the
Cotton family in the chancel. The church will accommodate about
100 hearers, and there is a gallery at the west end which holds
about fifty children. The old antique font of rude construction is now
disused and stands under the tower; a small new font has recently
been added and placed in the chancel. The pews belonging to the
rector and the lord of the manor are handsomely carved. The
curfew bell tolls at eight o’clock from Michaelmas-day to Lady-day, a
practice still continued in many of the rural villages of this county.
The living is a rectory valued in the king’s book at £5. 9s. 4d., now
returned at £330, in the patronage of W. Silver, Esq., and
incumbency of the Rev. Frederick Silver, M.A., who resides at the
Rectory, a good stuccoed house pleasantly situated near the north-
east side of the churchyard. There are eleven acres of glebe land.
The Primitive Methodists have a small chapel in the village. Bellaport
House, the occasional residence of the lord of the manor, the Rev.
Hugh Ker Cokburne, is delightfully situated on high grounds, and
commands views of great extent and beauty. Brand Hall, a good
brick mansion, the property of P. Sillitoe, Esq., was unoccupied when
our agent visited Norton.
Charities.—The National School is a small structure, where about fifty
children are educated. In 1751 Margaret Higginson left £50 towards
founding a school at Norton; Sir Rowland Cotton gave a house of
two bays and a barn for the use of the schoolmaster, and Ralph
Pilsbury left £6 towards teaching one child. It is supposed that the
money given by Mrs. Higginson was laid out in the purchase of land,
though no deeds can be found relating thereto. The property
belonging the school consists of the school, with a yard and garden,
containing 1r. 9p., and an allotment of 21p. added at the inclosure.
The schoolhouse with a garden containing 19p., and two closes
containing 5a. 0r. 20p., producing together a yearly rental of £12.
There is also a yearly sum of 4s. 9d. paid by the churchwardens as
the interest of £6 left by Ralph Pilsbury, the principal having been
applied to the use of the church previously to the year 1746, from
which period this payment has been made. In respect of this
income the master instructs seven children.
William Shore, in 1675, gave a rent charge of 26s. 8d. per annum,
issuing out of a meadow in Dorrington, for the use of the poor, and
afterwards in consideration of a sum of £40 conveyed the said land
in trust, that all the rents and profits should be disposed of for the
benefit of the poor. The said £40 having been given by various
donors for the good of the poor of this parish.
Several sums of money given by the Cotton family about the year
1694, amounting in the whole to £80, were laid out in the purchase
of land and premises at Wem; the property consists of a house and
about six acres of land, which are let for about £15. 12s. per
annum. The income derived from the above estates forms one fund,
which is distributed among poor parishioners on Good Friday and
Christmas-day.
Richard Grosvenor left 20s. per annum to the poor. In the
churchwarden’s accounts about the year 1756, there is an entry of
£30 paid by Robert Davison for the purpose of exonerating the
estate which then belonged to him from the rent charge, and the
amount is carried to the general account of the church rate. No
payment has been made in respect of this charity from the church
rate, but we conceive that interest on the purchase money ought to
be paid from this account, for the benefit of the poor.
Beech William, tailor, Norton Forge
Benton Thomas, farmer, Norton Wood
Blackhurst James, blacksmith and grocer
Bloore Thomas, wheelwright
Brookshaw George, blacksmith
Butters Snow, tailor
Churton Thomas, shoemaker, Forge
Clorley Thomas, parish clerk
Cokburne Rev. Hugh Ker, Bellaport House
Duckers Thomas, vict., The Crescent and Anchor
Eardly Richard, farmer, Bellaport Lodge
Eley William, butcher
Fox Henry, bailiff to Rev. H. K. Cokburne
Green Thomas, wheelwright, Norton Forge
Jones George, farmer
Jones Richard, farmer
Keay John, farmer and shoemaker
Leighton Daniel, farmer and maltster
Mate William, farmer, Norton Wood
Matthews John, farmer, Brand Common
Minshall William, shoemaker
Morris Richard, wheelwright and beerhouse
Randles William, grocer
Ratcliff Thomas, gardener, The Hall
Rowe Isaac, painter and glazier
Silver Rev. Frederick, M.A., The Rectory
Simcock Joseph, tailor
Snow Sarah, farmer
Spragg Samuel, gamekeeper
Walley Elizabeth, farmer
Wickstead John, master of National School
PREES
Kay Richard
Blacksmiths.
Clay John
Moore Thomas, and farrier
Boot & Shoemakers.
Chester William
Morray Thos., & leather cutter
Powell John
Reeves John
Butchers.
Dickin John
Ebsey Robert
Paling John
Coopers.
Drury George
Drury William
Farmers.
Boothroyd John
Hotels & Inns.
Churton Joseph
Vaughan Samuel
Steam and Horse Thrashing Machines to Let for Hire.
Drury Thomas
Carriers.
To Shrewsbury, William Eccleston & John Handley, on Saturdays.
CALVERHALL, OR CORRA,
DARLISTON
FAULS,
MICKLEY,
a small township in the parish of Prees, in 1841 had four houses and
a population of 36 souls. The township contains 575a. 2r. 36p. of
land, chiefly the property of Viscount Hill. Rateable value, £744. 7s.
The tithes were commuted in 1841, when £72. 9s. were apportioned
to Viscount Hill, and £16. 0s. 4d. to the Vicar of Prees. The farmers
are Martha Churton, Richard Edgerley, George Robinson, and
Thomas Ash Wilkinson.
MILLEN HEATH,
a township with only one house and ten residents, contains 359a. 3r.
17p. of land, which is the property of Lord Kilmorey. Rateable value,
£268. 10s. The tithes have been commuted, and £33. 3s. 2d.
apportioned to Viscount Hill, and £9. 6s. 3d. to the Vicar of Prees.
Mr. Thomas Hares is the resident farmer.
SANDFORD,
STEELE,
WHIXALL
WILLASTON,
SHAWBURY
is an extensive parish comprehending the townships of Acton
Reynold, Besford, Edgebolton, Muckleton, Shawbury, Wytheford
Magna, and Wytheford Parva, which together have an area of 7,222
acres of land, of which 600 acres are in woods and plantations.
Rateable value, £8,486. 1s. Rent charge, £838. This parish,
although chiefly in the North Bradford hundred, extends into the
Shrewsbury liberty, and the hundred of Pimhill. In 1801 the parish
had a population of 948 souls; 1831, 915, and in 1841 there were
212 inhabited houses and 1062 inhabitants. The soil, to a
considerable extent, is a mixture of loam and sand, in other places a
strong soil mixed with gravel prevails. The land has generally an
undulating surface, and on the northern verge there are
considerable eminences, in which is found a red grit stone.
Shawbury is a delightfully situated village, containing some good
residences on the Shrewsbury, Market Drayton, Wem, and
Whitchurch turnpike roads, six miles S.S. by E. from Wem, and
seven miles N.E. by N. from Shrewsbury. In the centre of the village
there is a commodious hotel and family boarding house occupied by
Mr. Welling, which is much frequented during the summer months by
respectable families. The township contains 1,605a. 0r. 37p. of land,
and in 1841 there were 55 houses and 279 inhabitants. Rateable
value, £1,854. 16s. Sir Andrew Vincent Corbet, Bart., is lord of the
manor and principal land owner; Rev. W. S. Marvin and Mr. Samuel
Winnall are also owners.
The Church, dedicated to St. Mary, is an ancient structure exhibiting
some beautiful workmanship, and consists of nave, chancel, and side
aisles, with a lofty square tower ornamented with twelve pinnacles;
the tower contains six bells, has a clock and sun dial; in the chancel
are two windows beautifully ornamented with stained glass; the altar
piece and reading desk are of oak, elaborately carved, and there is
an ancient font. There is a beautiful tablet of marble in memory of
Philip Charlton, who died in 1845, and another commemorative of
John Minor, Esq., and his wife, with the date of 1836. The living is a
vicarage valued in the king’s book at £7. 1s. 5½d. in the patronage
of Sir Andrew Vincent Corbet, Bart., and incumbency of the Rev.
William S. Marvin, M.A.; curate, Rev. William Howell, M.A.; clerk,
William Wright. The vicarial tithes are commuted for £397. 12s. and
of the rectorial £247. 18s. was apportioned to Sir Andrew V. Corbet,
Bart., £181. 10s. to Mr. Charlton, and £11 to Captain Horner. The
vicarage is a pleasantly situated residence a little north from the
church. There is a free school in the village which has an
attendance of about thirty children. Shawbury heath contains 270a.
2r. 7p. of land, and Shawbury woods contain an area of 159a. 2r.
32p. Charlton Grange is situated in this township, and contains
433a. 3r. 27p.
Charities.—Elizabeth Corbet, by will, October 29th, 1702, bequeathed
the sum of £200, and directed the amount to be laid out in land, and
the yearly proceeds to be applied in feeding or clothing the poor, or
in apprentice fees, as the vicar for the time being and her heirs
should think fit. The amount was laid out as directed by the donor,
and now produces a yearly rental of £45 which is divided into three
equal parts, one portion applied in clothing the children of the
national school, another in apprentice fees, and the remainder in a
weekly distribution of bread.
Robert Wood gave £20, the interest to be distributed among the
poor on St. Thomas’s day. Andrew Peplow gave £16 towards
clothing the poor. Richard Wood £40, and Andrew Syth £10, for the
benefit of the poor. Ralph Collins gave £80 towards the maintenance
of a schoolmaster in Shawbury, and if there should be no
schoolmaster then to the poor of the parish during each vacancy.
Dame Rachael Corbet left £10, Sarah Venables £20, and an unknown
donor £17 for the benefit of the poor. These several sums
amounting to £213, are in the hands of Sir Andrew V. Corbet, bart.,
secured by two bonds. Of the interest amounting to £9. 6s. 6d., at
four per cent, 14s. is paid annually in purchasing a coat for one poor
man, £4 in respect of Collins’ charity to a schoolmaster, and the
remainder is distributed on St. Thomas’s day amongst the poor, with
some voluntary donations, in sums varying from 1s. to 3s. 6d.