An Internship Report

On

Bvlgari Hotel and Resort

Submitted by

Bikash Kumar Kapari

TU Regd: 7-2-710-264-2020

Bachelor of Hotel Management (BHM)

Nesfield International College

Submitted in

Partial fulfillment of the requirement for Bachelor of Hotel Management (BHM)

degree

Submitted to

Office of the Dean

Faculty of Management

Tribhuwan University

Kritipur, Nepal

Submitted on

April, 2025
INTERNSHIP CERTIFICATE

ii
 DECLARATION

I hereby declare that the internship report entitled ―Bvlgari Resort Dubai‖ submitted
to the Faculty of Management, Tribhuvan University, is a record of an original work
done by me during the period from April 23, 2024 to March 10, 2025 under the
supervision of Carla Munoz.

This report is submitted in the partial fulfillment of the requirements for the degree of
Bachelor of Hotel Management (BHM) at Tribhuvan University. I have not submitted
this report to any other university or institution for the award of any degree or
diploma.

I have acknowledged all sources of information and have provided complete

references as per the guidelines. I understand that any violation of the above will
result in disciplinary action by the university.

I also declare that the work presented in this report is authentic and has not been
plagiarized in any form.

Name: Bikash Kumar Kapari

Registration No: 7-2-710-264-2020

Date: April, 2025

iii
 ACKNOWLEDGEMENT

First of all, I would like to pay sincere thanks to the staff of Nesfield International
College for being given the opportunity to work at the prestigious hotel for the
internship and providing me the helpful and required materials.

I would like to give my heart full of appreciation to the University and our collage for
providing us such a wonderful opportunity to learn, socialize and explore our
knowledge in the field of hospitality by providing us the tools and skills to implement
our education in our day to day life.

Without any hesitation I would like to give my decent acknowledgment to Mrs. Carla
Munoz Ma‘am, my supervisor for his dedication and moral support while making this
report writing. Also I would like to appreciate and thank T.U for keeping the
internship as part of study course.

I would like to offer my thanks to all the staff of Hotel Bvlgari Hotel Resort for their
kind gesture and support during my internship period. I am also very thankful to the
general manager of Hotel Bvlgari Hotel and Resort, Mr. Pep Lozano and HR manager
Mr Kshitish Koorapaty, who help to complete training successfully and as well BHM
faculty management team of Nesfield and as well as administration. Finally, I am very
thankful to my parents and colleague to their support to complete my project report.

Bikash Kumar Kapari

BHM 2020 Batch

Nesfield International College

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 Table of Contents

CHAPTER 1...................................................................................................................1
INTRODUCTION OF INTERNSHIP............................................................................1
1.1. Introduction..........................................................................................................1
1.2. Objectives Of Internship Program........................................................................1
1.3. Scope of Work......................................................................................................2
1.4. Limitation of Study..............................................................................................2
1.5. Organization of Study Report..............................................................................3
CHAPTER 2...................................................................................................................4
INTRODUCTION OF HOTEL INDUSTRY.................................................................4
2.1 Introduction of Hotel Industry...............................................................................4
2.2 Origin and Development of Hotel Industry...........................................................4
2.3 Department of the Hotel........................................................................................6
CHAPTER 3.................................................................................................................11
INTRODUCTION OF BVLGARI HOTEL AND RESORTS.....................................11
3.1 Introduction of the United Arab Emirates (UAE)...............................................11
3.2 Hotel Industry in UAE........................................................................................13
3.3 Introduction of Bvlgari Hotel..............................................................................14
3.3.1 Mission........................................................................................................14
3.3.2 Vision...........................................................................................................15
3.3.3 Values..........................................................................................................15
3.3.4 Motto...........................................................................................................15
3.3.4 Location of the Resort.................................................................................16
3.3.5 Food and Beverage Outlets in the Resort....................................................17
3.3.6 Other outlets in the Resort...........................................................................23
3.3.7 Types of Rooms & Suites:...........................................................................29
3.3.8 Villas............................................................................................................31
OBSERVATION, EXPERIENCE AND LEARNING OUTCOMES..........................34
4.1 Observation.........................................................................................................34
4.2 Experience...........................................................................................................36
4.3 Learning Outcome...............................................................................................37
CHAPTER 5.................................................................................................................38

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ANALYSIS OF ACTIVITIES DONE AND PROBLEM SOLVED...........................38
5.1 Analysis of the Activities Done..........................................................................38
5.1.1 Positive Analysis.........................................................................................38
5.1.2 Negative Analysis........................................................................................38
5.2 Problem Solved...................................................................................................39
CHAPTER 6.................................................................................................................40
CONCLUSION, RECOMMENDATION AND SUGGESTIONS..............................40
6.1 Conclusion...........................................................................................................40
6.2 Recommendation and Suggestions......................................................................41
References.....................................................................................................................42

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 List of figures

Figure 1: Hotel Organization Chart ............................................................................... 6

Figure 2: Map of United Arab Emirates .....................................................................
11
Figure 3: Bvlgari Hotel and Resort ..............................................................................
14
Figure 4: Location Of Resort .......................................................................................
16

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 CHAPTER 1

INTRODUCTION OF INTERNSHIP

1.1. Introduction

An internship is a type of professional training program that provides important, real

lworld experience in line with a student's area of study or desired professional path. A
student can explore and expand their career as well as acquire new skills through an
internship. A quality internship:

a. Comprises a work schedule that is full-time.

b. Provide a complete position or project description to help with the work

experience.

c. Introduce the student to the organization, its ethics, and the provided tasks.

d. Assist learners in creating and achieving targets for learning.

e. Provides frequent feedback to the intern student.

The hotel industry is a vibrant, quickly expanding field that presents a wide range of
job opportunities for talented individuals. An internship is an essential first step for
students or anybody looking to gain real-world experience in the hospitality sector. In
order to shed light on the significance of hotel internships for determining the career
directions of future hoteliers, this study will examine the development, advantages,
and difficulties related to hotel internships.

I completed about a year working at Bvlgari, where I had the opportunity to learn
about and study every aspect of the hotel and the industry. I had the chance to interact
with guests of all nationalities and assist them by making sure that they were satisfied.

1.2. Objectives Of Internship Program

In our course of study, theoretical knowledge alone is insufficient. We must

participate in organizations related to hospitality in order gather practical knowledge,
as hospitality is a practical subject. This industrial training's main objective is to
familiarize BHM students with the hotel organization's management and operation
processes. Additionally, the main goal of this industrial practice is to improve
1
students' confidence in their ability to handle real-world situations involving travel
and tourist organizations. It also aids in bridging the knowledge gap between
academic concepts and practical work experiences.

a. To explore the overall situation of the resort.

b. To study the various aspect of all the departments.

c. To analyze the strength, weakness, opportunity and threat of the hotel.

1.3. Scope of Work

Every student needs an internship experience to put their academic knowledge into
practice and gain practical information from any kind of organization. This internship
experience could possibly be utilized by a student to his future job. In Bvlgari Hotel
and Resort, Dubai I got the opportunity to speak with guests and get practical
experience handling a variety of guests. My experienced coworkers have also taught
me a lot, and they have really supported in my personal and professional
development. The following are some of the main scopes:

a. To support the student's development of essential abilities like communication,

teamwork, and attention to detail.

b. To teach trainees how to function under pressure.

c. To expose the students to mentors who are professionals and who will help them
during the initial phases of the internship while providing an example of proper
conduct for the intern to follow at work.

d. To enhance productivity, creativity, and time management.

e. To gain experience in leadership and accept responsibility in the workplace.

f. To be comfortable with the department's work organization and job desk.

1.4. Limitation of Study

While I was enrolled in the internship program, there were some issues. A great deal
of work went into running the internship program and producing a trustworthy and
valuable outcome. Even with the best of motives, there are certain challenges that
must be solved. The limitation are:

a. In collecting primary data, it is really hard to get correct information from people
as they might not feel comfortable or provide their false feeling.
2
b. To observe the whole corporation activities and come up with a fruitful result
requires huge amount of time, so time limit is another crucial limitation of this
study.

c. The internship proposal is conducted based on several secondary data which were
rather inefficient or unreliable.

d. Due to confidentiality clauses within the organization, it was not possible to gather
some more information that could make the report much greater from all aspects.

1.5. Organization of Study Report

Five separate chapters contain documentation of the complete study report. The
internship project and its nature were briefly introduced in the first chapter. The
second chapter then included an introduction of the organization that managed the
current internship project. The third chapter of the study report then goes into the
different components of the technique that are relevant to this particular study. The
fourth chapter includes a detailed examination of the main areas of concern and the
job that the current intern completed while employed by the company. Finally, the
current intern has generated pertinent summary, findings, and recommendations in the
fifth chapter based on personal working experience and observation of the business,
its people, and operating procedure.

3
 CHAPTER 2

INTRODUCTION OF HOTEL INDUSTRY

2.1 Introduction of Hotel Industry

The hotel industry can be defined as a public place which provides lodging and
boarding to genuine customers on payment. The hotel industry is one of the most
important components of the wider service industry, catering for customers who
require overnight accommodation. The hotel industry is associated with many types of
industry, such as the tourism industry, the transportation industry and the food service
industry. It is apparent that every country emphasizes on the significance of this kind
of industry, with a belief that this is a source for employment, disseminating the
income of the country, conducting the country‘s progression, especially the
progressing countries whether it is for business or pleasure, because a hotel is
considered as ―HOME AWAY FROM HOME‖.

2.2 Origin and Development of Hotel Industry

A 'hotel' or 'inn' is defined by British law as ―the place where a bonafide traveler can
receive food and shelter provided he is in a position to pay for it and is in a fit
condition to be received.‖Hence a hotel must provide food and lodging to a traveler on
payment and has, in turn, the right to refuse if the traveler is drunk, disorderly,
unkempt or is not in a position to pay for the services.

Early travelers were warriors, traders or people in search of knowledge. This was
before the advent of hotels. Thus, warriors and conquerors pitched their tents for
accommodation, while traders and people traveling for knowledge placed a high value
on hospitality and sometimes traded their merchandise for lodging. Inn keeping can be
said to be the first commercial enterprise, and hospitality one of the first services for
which money was exchanged. Inns of biblical times offered only a cot or a bench in a
corner. Guests stayed in large communal rooms with no sanitation and privacy. The
rates were, of course, reasonable. The company was rough. Travelers shared the same
quarters with their horses and animals. In the third century AD, the Roman Empire
developed an extensive network of brick-paved roads throughout Europe and Asia

4
Minor, and a chain of roadside lodges was constructed along the major thoroughfare
from Spain to Turkey.

The Industrial revolution in England/Europe brought drastic change in the business of

keeping the hotel industry. Development of railways, Steamships made traveling more
permanent and people were keen for business travel. All these factors made the
service cleaner. So, Europe is called to be the birthplace for an organized hotel
industry. In 1760, a hotel named ―Garni Hotel‖ was established in Paris, which was a
large house with a number of rooms available for renting for a day, week or month. In
1788, ―Hotel de Henry IV‖ was established in Nantes, France with 60 rooms in cost
of $17,500.

`It was a more advanced and significant way of providing luxury in an organized way
in the19th Century. In 1829, ―Tremont Hotel‖ was established with a modern shape
and was considered as the 1st luxury hotel in Boston, USA with 170 rooms. The
concept was quite different from the basic requirements by the inns of that period.
Private single and double rooms were available, which offered not only privacy, but
also security. In addition to water pitchers and a washing bowl with free soap was
provided in each room.

In 1908, Buffalo Statler opened, marking the beginning of the modern commercial
hotel era. Many services now considered standard were introduced by Statler.In
1950‘s and 1960‘s, the practice of franchising appeared within the industry.
Franchising enables entrepreneurs to expand their operations without the use of
substantial capital. From1980‘s forward, mergers and acquisitions became common
within the industry, and brands became hotly traded commodities.

International chain associations;

a. IHG: Inter-Continental, Crowne Plaza, Holiday Inn, Holiday Inn express, Hotel

b. Indigo, Stay bridge suites, Candlewood suites, Even Hotels

c. Marriott: Marriott, Bvlgari, Ritz Carlton, Sheraton, Le Meridien, St Regis Hotels,

d. Westin Hotel, Aloft Hotel, W Hotel, JW Marriott

e. Hilton: Hilton, Conrad Hotel, Waldorf Astoria, DoubleTree

f. Accor: Sofitel, Swissotel, Raffles, Fairmont Hotel, Novelette

5
g. Carlson Rezidor: Country Inn & Suites, Radisson, Radisson Blu, Park Inn

Figure 1: Hotel Organization Chart

2.3 Department of the Hotel

Each sector of a hotel has key departments and in turn, each of these key departments
has essential roles and functions which must be performed to provide customers with
quality products and services. First four departments are the core and important
departments in the hotel, which are directly responsible for day to day operations

The four major departments of the hotel are:

1. Front Office Department

2. Housekeeping Department

3. Food Production or Kitchen Department

4. Food and Beverage Service Department

6
1. Front Office department

The front office department is an area where visitors arrive and first encounter staff in
the hotel. It is considered as the front of the house department. It includes reception,
taking reservations, answering phone calls and taking messages for guests and
customers. The main task of front office staff is to assist guests with the check in and
check out process. Other main functions are

a. Responsible for maintaining and selling the rooms.

b. Directly or indirectly generates more revenue than any other department.

c. Minimum 50% of total revenue is generated from sale of rooms.

d. Largest margin of profit, once made, can be sold over time.

e. Responsible for welcoming and registering guests, allotting rooms and checking
out.

f. Headed by the front office manager.

2. Housekeeping Department

The housekeeping department is responsible for management of guest rooms and the
cleanliness of all public areas of the hotel. A close liaison between housekeeping and
the front office is essential so that the information about the guest room is kept up to
date. In simple words, housekeeping means up-keeping the house. Housekeeping
department is responsible for the following:

a. Responsible for the cleanliness and upkeep of the front and back of the house.

b. Make the environment fresh and aesthetically appealing.

c. Headed by the Executive Housekeeper.

d. Maintenance of the gardens.

e. Issuing and collecting linens from various outlets.

3. Food Production or Kitchen Department

A kitchen is a well shaped area with skillful chefs and all necessary equipment, tools
and utensils for preparing food items as per guest orders followed by standard recipes.
It is askilled food production team which prepares food items as per guest‘s orders.
7
This department prepares food as per two types of menu:
a. A‘ la carte menu (it is a choice menu where food and beverages are individually
priced)

b. Table d‘hôte menu (it is a fixed menu where the price of food and beverages are
taken at once)

4. Food and Beverage Service Department

Food and beverage service department is one of the main service oriented and crucial
departments of the hotel. It renders the services of prepared food items, beverages and
tobacco in a hospitable way to the customer as per their demands.The services that the
food and beverage department provide may be a coffee shop, bars, lounges, specialty
restaurant, banqueting and room service etc. and duties are as follows:

a. Prepare tables or counters for meals.

b. Stock the service area with supplies (for example, coffee, glassware).

c. Greet customers, present menus and help customers select menu items.

d. Inform customers about daily specials.

e. Record orders and place them in the kitchen and bar.

f. Pick up and serve orders.

g. Check that customers are enjoying their meals and correct any problems.

h. Suggest and serve desserts and beverages.

i. Clean and reset tables

There are secondary departments in the hotel which play a significant role to ensure
general administration of the hotel and they are:

a. Sales and marketing

b. Human resource

c. Account and finance

d. Security

e. Engineering

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f. Purchase and Store

a) Sales and Marketing

This department markets the hotel products. The sales and marketing department is
responsible for generating new business for the hotel. This could be the sales of
rooms, functions, conventions or even restaurants or bars. It also handles the
advertising of the hotel as well as sales promotions and publicity and often takes on
the role of public relation.

b) Human Resources

Human resource is responsible for the hiring, training and development of hotel staff.
It is also responsible for the welfare, collective bargaining and industrial relations.
Hotels nowadays tend to put more effort in training and development programmers to
enhance the technical and conceptual knowledge in the staff.

c) Account & Finance

Accounting is responsible for monitoring all the financial activities of the hotel. Such
accounting activities may include cash receipts and banking, the processing of
payrolls, accumulating, operating data and the preparation of internal reports and
financial data and statistics.

d) Security

Security is mainly responsible for the safety and security of the hotel guests, visitors
and hotel employees. This may include patrolling the hotel premises, monitoring
equipment and in general, ensuring the security of guests, visitors, employees and
their securities.

e) Engineering

Engineering is responsible for the maintenance and the operation of all machinery and
equipment (including heating, air-conditioning and lighting). It is also responsible for
carrying out all carpentry, upholstery and a small building, plumbing and other works
of the hotel.

9
f) Purchase and Store

The hotel is a commercial endeavor, where we purchase raw materials, give finishing
and sell at high prices. As a service industry, hotels purchase raw materials to support
the service procedures. Purchase department plays an important role while purchasing
all requirements of a hotel.

10
 CHAPTER 3

INTRODUCTION OF BVLGARI HOTEL AND RESORTS

3.1 Introduction of the United Arab Emirates (UAE)

Figure 2: Map of United Arab Emirates

The United Arab Emirates (UAE) is situated in the Southeast of the Arabian
Peninsula, bordering Oman and Saudi Arabia. In December 1971, the UAE became a
federation of six emirates - Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al-Quwain, and
Fujairah, while the seventh emirate, Ras Al Khaimah, joined the federation in 1972.
The capital city is Abu Dhabi, located in the largest and wealthiest of the seven
Emirates. Since its Federation in 1971, the UAE has developed rapidly and is now
noted for its modern infrastructure, international events and status as a trade and
transport hub. The President of the UAE is His Highness (HH) Sheikh Mohamed bin
Zayed bin Sultan Al Nahyan, who is also the new Ruler of Abu Dhabi. The Ruler of
Dubai, HH Sheikh Mohammed bin Rashid Al Maktoum, is the Vice-President, Prime
Minister and Defence Minister. The Crown Prince of Abu Dhabi and the Deputy
Supreme Commander of the UAE armed forces is HH Sheikh Mohammed bin Zayed
Al Nahyan.

11
The UAE‘s federal structure includes a Supreme Council (comprising the Rulers of
each Emirate), a Council of Ministers and Federal National Council. Each Emirate is
governed by its own Ruler, with its own local government, courts and police forces.

The Federal National Council comprises 40 members, half of which are appointed and
half elected. Elections were last held in October 2019 and for the first time the UAE
implemented a requirement for 50 per cent of total members to be women. This
requirement saw a significant increase in the number of female candidates. The
Federal National Council has an advisory role and is a forum in which concerns of
Emiratis are raised. The UAE is a member of the Gulf Cooperation Council (GCC),
the Arab League, the Organization of Islamic Cooperation, the United Nations, and
Organization of the Petroleum Exporting Countries, the Non-Aligned Movement and
the World Trade Organization. The International Renewable Energy Agency,
established in 2009, has its headquarters in Abu Dhabi.

Human occupation has been traced back to the emergence of anatomically modern
humans from Africa some 124,000 BCE through finds at the Faya-2 site in Mleiha,
Sharjah. Burial sites dating back to the Neolithic Age and the Bronze Age include the
oldest known such inland site at Jebel Buhais. Known as Magan to the Sumerians, the
area was home to a prosperous Bronze Age trading culture during the Umm Al Nar
period which traded between the Indus Valley, Bahrain and Mesopotamia as well as
Iran, Bactria and the Levant. The ensuing Wadi Suq period and three Iron Ages saw
the emergence of nomadism as well as the development of water management and
irrigation systems supporting human settlement in both the coast and interior. The
Islamic age of the UAE dates back to the expulsion of the Sasanians and the
subsequent Battle of Dibba. The UAE' history of trade led to the emergence of Julfar,
in the present-day emirate of Ras Al Khaimah, as a regional trading and maritime hub
in the area. The maritime dominance of the Persian Gulf by Emirati traders led to
conflicts with European powers, including the Portuguese Empire and the British
Empire.

Following decades of maritime conflict, the coastal emirates became known as the
Trucial States with the signing of the General Maritime Treaty with the British in
1820 (ratified in 1853 and again in 1892), which established the Trucial States as a
British protectorate. This arrangement ended with independence and the establishment

12
of the United Arab Emirates on 2 December 1971 following the British withdrawal
from its treaty obligations. Six emiratesjoined the UAE in 1971; the seventh, Ras Al
Khaimah, joined the federation on 10 February 1972.

1971 December - After independence from Britain, Abu Dhabi, Ajman, Dubai,
Fujairah, Sharjah, and Umm al Quwain come together as the United Arab Emirates
(UAE). Sheikh Zayed Bin-Sultan Al Nuhayyan presides over the federation.

3.2 Hotel Industry in UAE

The history of the hospitality industry in the UAE has its start in 1932.1933 in
Sharjah. The British Overseas Airways Corporation needed a place where they could
organize an overnight rest on the airway to India. It started as a tent camp while the
main building was under construction.

For a long time, this hotel was the only one in the region, until, in 1979, the
Metropolitan hotel opened its doors for tourists in Dubai. It was one of the first hotels
in the city. During the next 34 years, "the Met" was extremely popular among both
local and international guests. In 2013, the facility was closed and replaced by Al
Habtoor City.

The UAE hotel industry remains on a strong growth path, with an estimated 251,000
keys by 2030, a report by benchmarking company STR showed.

The tourism industry is one of the biggest non-oil revenue sources in the country, and
its hotel provision reflects this, a report from Top Hotel Projects (THP) says. In the
high end of the hotel sector, UAE is set to welcome at least 130 premium sites totaling
nearly 34,000 rooms over the coming years, according to THP data.

The occupancy rate for Dubai‘s hotels climbed to 72 per cent over January-November
2022, a strong improvement compared to last year (63 per cent). Simultaneously, the
city‘s average daily rate (ADR) rose by 22 per cent year-on-year to $184. Meanwhile,
Abu Dhabi‘s occupancy rate climbed to 69 per cent in the first 11 months of last year
(up from 66 per cent in the corresponding part of 2021) and ADR jumped by 29 per
cent to USD 119.

The industry already contributes a lot to the Emirati economy in general and Dubai's
economy in particular. The process of improving services and building new hotels and
amenities never stops, so the impact of the hospitality sector continues to grow.

13
Despite the pandemic's influence on global traveling, Dubai continues to be one of the
most tourist destinations in the world. The overwhelming majority of those who
stayed at Dubai's hotels are satisfied with the service and accommodations. In general,
the hospitality industry of Dubai can be considered a golden standard.

3.3 Introduction of Bvlgari Hotel

The Bvlgari Hotels & Resorts collection is a fine selection of properties located in
vibrant and iconic destinations all over the world. The collection features the
distinctive, bold Italian style typical of Bvlgari, reflected in its unique design, its
contemporary Italian cuisine and its lavish spas. It conveys the excitement of the
Bvlgari brand, its timeless glamour and its magnificent Italian jewelry heritage.

Bvlgari Hotels and Resorts was launched in 2001 as a joint venture between the
luxury Italian brand and hotel group Marriott International. The brand currently has
11 properties, including hotels in Milan, London, Dubai, Shanghai, Beijing, Rome and
Bali. The group is undergoing a period of expansion, with properties to follow in
Tokyo in 2023, Miami Beach in 2024 and Los Angeles in 2025.

Figure 3: Bvlgari Hotel and Resort

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3.3.1 Mission

Bvlgari Hotels & Resorts aims to provide its guests with exceptional experiences that
reflect the local culture and heritage of each destination, while maintaining the brand's
signature style, luxury, and attention to detail.

3.3.2 Vision

Bvlgari Hotels & Resorts strives to be the leading luxury hospitality brand in the
world, offering exceptional service, unforgettable experiences, and innovative design
in some of the world's most desirable locations.

3.3.3 Values

a. Luxury: Bvlgari Hotels & Resorts values luxury in all aspects of its operations,
from its elegant and sophisticated design to its exceptional service and amenities.

b. Authenticity: The brand values authenticity and strives to reflect the local culture
and traditions of each destination in its design, food, and service.

c. Innovation: Bvlgari Hotels & Resorts values innovation and constantly seeks new
and innovative ways to enhance the guest experience.

d. Sustainability: The brand is committed to sustainability and strives to minimize its

impact on the environment while promoting the well-being of local communities.

e. Excellence: Bvlgari Hotels & Resorts values excellence and is dedicated to

providing its guests with the highest level of service and attention to detail.

3.3.4 Motto

―Veritas tibi et alteris.‖

―True to self and others‖

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3.3.4 Location of the Resort

Figure 4: Location Of Resort

The Bvlgari Resort, Dubai is very well located for the ease of movement to important
places like the Dubai International Airport (DXB), downtown Dubai is only 15
minutes from car, you can visit places like Burj Khalifa, Dubai Mall, and Gold Souk
etc. You can easily have access to all kinds of restaurants, shopping districts and all
other forms of entertainment as the location is perfectly aligned with the important
routes in Dubai.

16
3.3.5 Food and Beverage Outlets in the Resort

a) Il Ristorante (Niko Romito):

Figure 4: il Ristorante (Niko Romito)

Echoing the elegant design of the original Bvlgari Hotel Milano, Il Ristorante Niko
Romito at Bvlgari Resort Dubai celebrates the rich heritage of Italy. Every element of
the restaurant‘s ambiance has been hand -picked to ensure a seamless dining
experience. Raised banquettes offer a better view of the Arabian Gulf, as a dramatic
black ceiling gives the impression of dining at night under the sky. Bvlgari Hotels and
Resorts‘ own Michelin starred Italian chef, Niko Romito, has curated a blend of
modern and classical Italian concept exclusively for Il Ristorante, interpreting the
exquisite flavours of Italy with modern simplicity. Working from his three starred
restaurant in Italy and regularly counselling his personally trained chef, resident in the
hotel he brings to Il Ristorante – Niko Romito a menu that expresses the Italian
culture at its best. Il Ristorante – Niko Romito was awarded two Michelin stars by
The Michelin Guide Dubai for 2 consecutive years since 2022.

17
b) HŌSEKI :

Figure 5: Hoseki Restaurant

Meaning ―gemstone‖ in Japanese, Hōseki is a minimalist jewel.box of a destination
where guests can enjoy a one.of.a.kind gastronomic treat by Chef Masahiro
Sugiyama. With just nine seats, dining at Hōseki is a unique Omakase experience, the
most traditional way to savor Japanese food which means ―I leave it to you‖.

Chef Sugiyama bases his courses on the preferences of those seated at the counter, as
well as on the freshest and best ingredients of the day, so no two meals are exactly
alike—but every single one is an exceptional journey into the heart of Japan‘s
culinary tradition.

The dining room overlooks the Dubai skyline, so that each intimate dinner is
accompanied by a glittering view. For groups, there is a private dining room that seats
up to twelve. Located on the 4th floor of the Resort, Hōseki is open for lunch and
dinner and reservations are required.

Hōseki was awarded one Michelin star by The Michelin Guide Dubai for 2
consecutive years since 2022 and 26th Best Restaurant on The World‘s 50 Best
Restaurants, Middle East & North Africa 2023.

18
c) Yacht Club Restaurant:

Figure 6: Yacht Club Restaurant

The magnificent waterside venue is nestled at the end of the Bvlgari Marina and
features an Italian seafood menu for a timeless maritime dining experience. The large
outdoor deck overlooking the marina adds on the nautical feel of the restaurant.

Nestled on the end of the Marina, the world‘s first Bvlgari Marina and Yacht Club is a
unique destination which overlooks a 46 .boat harbour and recreates the charm of a
Mediterranean atmosphere in the heart of the Gulf. Open for lunch and dinner, it
features an Italian Restaurant specializing in fish conceived to offer its diners a
timeless dining experience.

d) Il Caffé:

Figure 7: il Caffé Restaurant

19
Open morning to late night and featuring a large deck terrace overlooking the Marina,
Il Caffé is the perfect blend between the Italian essence and the local culture. The
menu provides Mediterranean and Middle Eastern delicacies, including an all-day
breakfast option for the in -house guests.

Bvlgari Resort Dubai‘s Il Caffè has teamed up with Rome‘s SEU Pizza Illuminati for
an ongoing collaboration, to bring some of Rome‘s best pizza to Dubai. Chef Pier
Daniele Seu‘s handcrafted pies are ranked #7 on the list of the Best 50 Pizzas list of
2020 and are available every day for lunch and dinner.

e) La Spiaggia :

Figure 8: La Spiaggia Beach Restaurant

At the Resort‘s beach, guests can enjoy a variety of international food and drinks
during the day; while by night, the beach club glistens under the lanterns and
candlelight and offers the perfect spot to enjoy the sea breeze.

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f) Il Bar :

Figure 9: il bar

Sharing space with Il Ristorante – Niko Romito while featuring a seaside, the iconic
oval Bvlgari bar has become emblematic of the Bvlgari hospitality collection,
interpreted in different materials. For Dubai, its shape comes in a shiny chrome,
offering a more sociable ambiance, with guests facing each other. Shimmering against
a panoramic backdrop of the seaside promenade, it celebrates some of the most
sumptuous views of the Arabian Gulf.

g) The Lobby Lounge:

Figure 10: The Lobby Lounge

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Relaxed but elegant, the Lounge offers guests the comforts of a living room, making it
a beautifully-appointed spot for Afternoon Tea. Surrounded by sumptuous
furnishings, art-filled books and famous icons from Bvlgari‘s rich heritage, it‘s a
considered taste of modern Italian comfort.

The Lobby opens up to a shaded terrace overlooking the Resort‘s beach and the Dubai
skyline.

Afternoon Tea is served with a selection of gorgeous Italian pastries from La P

asticceria . Niko Romito, organic teas, savoury bites and coffee.

h) Il Cioccolato:

Figure 11: il cioccolato

IL Cioccolato‘s Maître Chocolatier approaches chocolate making with the same

artistry and inspiration that is at the heart of every Bvlgari creation. Handmade using
time-tested techniques and the finest ingredients, sourced locally and abroad,
Bvlgari‘s distinctive chocolate gems are daring, combining elegant flavours in rare
combinations that dazzle like jewels. Layered with richness and nuanced aromas,
Bvlgari chocolate gems represent an indulgent facet of the Bvlgari universe.

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 i) Meeting and Events

Figure 12: Ballroom

Whether guests are looking to host corporate events, intimate family gatherings or
lavish weddings, the Bvlgari Resort Dubai is not only a location to vacation, but the
ideal events destination offering a various option of venues.

A 360 sqm Bvlgari Ballroom with room to seat 200 guests located in the Yacht Club
can be customized for large scale events and features state -o f-the-art technology.
Offering sweeping seaside views across a plate glass wall, looking out towards the
setting sun, and featuring modern Italian design, cuisine and glamour, the Yacht Club
Ballroom is one of the most exclusive venues in all of Dubai.

With stunning Dubai skyline view, La Limonaia, the secret lemon -tree garden, offers
guests a private country garden style space with the quaintness of old Italy.

The two 10-person boardrooms that can be joined together, and a pre -function space
leading to a larger meeting room are very convenient for business meetings and small
gatherings.

3.3.6 Other outlets in the Resort

a) The Workshop Gymnasium:

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 Figure 13: The Workshop Gymnasium

As in all the Bvlgari properties, also the Bvlgari Resort Dubai gym offers the
WORKSHOP GYMNASIUM signature training method. Lee Mullins, who Founded
WORKSHOP in London, has been heralded as one of the world‘s leading personal
trainers and has sculpted some of the most beautiful bodies in the world.
WORKSHOP pioneers a new level of comprehensive workout based on its innovative
FRAMEWORK assessment, a unique series of body evaluations that helps create the
most customized training and wellness programs in the world that includes fitness,
nutrition and more. Workshop Performance Specialists will utilize a variety of
training methods including strength training, yoga, Pilates, swimming, boxing and
fascial stretching techniques to refine the way your body looks and feels: a
results.driven approach that redefines the very concept of well being.

b) The Bvlgari Spa:

Figure 14: The Bulgari Spa

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Located on the ground floor of Bvlgari Resort Dubai, the Bvlgari Spa and the
Workshop co.function to provide the ultimate eudemonic wellness experience over
1,700 square .meter.

The spa oasis features a variety of relaxing amenities including 7 treatment rooms and
a couple suite, a hammam, a large 25m indoor pool and an iconic vitality pool
inspired by the ancient Ca racalla Roman baths. Enhanced by a fine selection of
cosmetics products, the Bvlgari Spa provides guests with the ultimate pampering
experience.

With views out to the ocean, the 24 .hour fitness center with WORKSHOP
GYMNASIUM is a bright and inspiring venue to work out with the resort‘s in-house
personal trainers. Inspired in a new level of workout based on framework assessments,
guests create a perfect personalized programmer looking at both the body and the
mind.

Guests will enjoy the ultimate wellbeing experience, immersing in innovative

treatments, therapies and grooming for both men and women, in addition to
state.of.art thermal and bathing experiences.

c) Little Gems Club:

Figure 15: Little Gems Club

Whether splashing around in the pool, gardening, making arts and crafts, or dressing
up in costume, our Little Gems are guaranteed a stay to remember.With two kids club

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 located at the resort beach club and The Yacht Club, children have access to the kid‘s
pool where a lif eguard is also on hand.

On arrival, the little guests just feel like VIPs. Receiving a trademark activity passport
a beautiful memento to take back home . they will have plenty of activities on offer.
With a range of bespoke and creatively stimulating activities, our experts will be
taking care of our special guests from the moment they arrive, to the moment they
depart.

d) Marina:

Figure 16: Bulgari Marina

Located in one of the Dubai‘s most prestigious landmarks, the Marina combines an
exclusive world class destination with personalized and unique services.Recalling a
Mediterranean village in its design, the Marina flanks the 46 .boat harbour whose
travertine promenade is illuminated by street lamps at dusk.

The Marina is the ultimate yachting address with berths ranging from 10 to 40 meters.

Services :

I. 4.hour specialized dockhand assistance

II. Ice delivery

III. Buggy service

IV. Dock cart facility

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V. Pump out services

VI. Power and water

VII. Garbage removal

VIII. Oil disposal

IX. Laundry services

X. Marina Concierge assistance

XI. On. Board Dining (on request)

XII. On. Board Spa (on request)

XIII. On. Board Hair Stylist (on request)

XIV. Dock and dine; free berthing for 4 hours while using one of the resort‘s outlets
(only for DP registered boats

XV. VIP parking

Super Yacht Anchorage :

I. Tender services to and from the Marina

II. Garbage removal

III. Oil disposal

IV. VIP parking

Marin a Membership Benefits:

I. Yacht Club Members Lounge & Library access

II. Yacht Club boardroom access – upon availability

III. Yacht Club pool access

IV. Little Gems Club access

V. 20% savings in selected restaurant venues

VI. 20% savings on selected spa treatments

VII. Special savings on Best Available Rates Contact Channel : VHF channel 72.

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VIII. Location : 25° 12' 42.0948'' N, 055° 14' 1.7052'' E.

e) The Bvlgari Boutique:

Figure 17: The Bulgari Boutique

One of three Bvlgari boutiques in Dubai, the Resort location encourages guests to
shop at their leisure, enjoying a special selection of jewelry, watches and accessories.
Every aspect of the shopping experience channels the distinctive Italian glamour that
is at the heart of Bvlgari.

f) La Galleria :

Figure 18: La Galleria

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The Resort‘s own trend lab, La Galleria is a concept store featuring everything from
table décor to fashion, signature Bvlgari pieces and other curated items. Inspired by
the idea of the bazaar, La Galleria‘s collection changes regularly, and is sourced from
all over the world, as well as locally — making it a place to discover some of Dubai‘s
standout artists and designers.

3.3.7 Types of Rooms & Suites:

a) Deluxe Beach View Room:

Figure 19: Deluxe Room

The 55 sqm Deluxe beach view rooms enjoy glorious vistas of the resort‘s sandy
beach. With the beach right on the doorstep, these rooms, each with a private balcony,
are the perfect place to admire the resort surround. Rooms are fitted with one king
size, or two queen -sized beds, with a bathtub and shower facilities.

b) Deluxe Suite :

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 Figure 20: Deluxe Suite
The Deluxe suite measures a generous 105 sqm and offers a large master bedroom
along with a balcony to either enjoy the Dubai skyline or the sea view of the Arabian
Gulf.

c) Junior Suite :

Figure 21: Junior Suite

Distinguished by a large living and lounge area, the 80 sqm suite boasts views of
either the Dubai skyline, where guests can spot the world‘s tallest tower nestled
amongst the Dubai skyline, or enjoy the open vistas of the Arabian Gulf. Its
generously sized balcony becomes a second living room and as dusk falls, allows
guests to truly relish the sunset views.

d) The Bvlgari Suite :

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 Figure 22: The Bulgari Suite

Spread across 120sqm, the Bvlgari Suite has a spacious living area, magnificent
marble bathroom, separate powder room and a cozy work space for those who need it.
The suite has a stunning wrap -around terrace and full sea view in addition to a
twoperson hydromassage, making it the perfect place to unwind and enjoy the views
out to the ocean. Styled with a sense of the ‗home‘, with the feeling more of a private
residence, the generous living room comes with indoor and outdoor dining facilities,
making the space ideal for social gatherings in addition to relaxed in room private
dining.

3.3.8 Villas

Including 101 rooms in the hotel there are also 20 villa all furnished with the highest
quality Italian brands which are exclusively ‗Made in Italy‘. With its Mediterranean
village charm, this urban oasis is located just 10 minutes away from Dubai‘s golden
mile, becoming the destination of choice for visitors seeking the solitude of an island
escape yet situated in the heart of Dubai‘s vibrant city Designed by Antonio Citterio
Patricia Viel

Types of Villas

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a. Beach View Villas

Figure 23: Beach View Villa

Featuring from one to two bedrooms, 12 villas look out onto the white sandy beach.
With their own temperature-controlled swimming pool, sun deck, exclusive beach
access, large living rooms and private parking, luxurious furnished bathroom with a
sunken marble bathtub and a separate shower the accommodation provides a luxury
residential atmosphere. The passionate and highly trained professional butler team
ensures to meet and anticipate guests‘ unique needs and preference.

b. Skyline View Villas

Figure 24: Skyline View Villa

Facing the breathtaking views of the Dubai skyline, 7 villas provide an extended
private garden for exclusive calmness and privacy. The perfect spot to enjoy the
temperature controlled swimming pool, outdoor relaxation and dining areas. With
panoramic Dubai skyline views, the 250sqm Two Bedroom Skyline View Villa
includes one king size bed, a large living space and a second, independent, twin
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bedroom. It offers a spacious living room, writing desk, walk in wardrobe and private
parking space. The living areas feature a full length window frontage with sliding
doors opening onto the large patio with a temperature controlled outdoor private pool
and an outdoor dining space. The 315sqm Three Bedroom Skyline View Villa faces
spectacular views of the Dubai‘s skyline and creates the perfect home atmosphere.
The villa features a grand entrance foyer, open -Plan living space with dining area and
temperature controlled outdoor private pool. The master bedroom Picture 24: Skyline
View Villa 41 is a one-of-a-kind hideaway with direct views to dazzling Dubai‘s
skyline and all rooms offer dedicated en suite bathrooms and walk in wardrobes.
Personalized round-the-clock service is provided by a team of dedicated butlers. The
villa comprises of a powder room for the guests visitors and a personal parking space.

c. The Bvlgari Villa

Figure 25: The Bulgari Villa

Ultimate representation of the Bvlgari lifestyle, The Bvlgari Villa features 540 sqm of royal
facilities. A private beach, dedicated entrance, private lawn and a marvelous oval pool
compose the hidden villa gem at The Bvlgari Resort Dubai. Located in the private east
extreme of the resort, it provides in-villa wellness facilities such as spa, hammam, gym or
inroom Jacuzzi. The villa also offers additional services with its own private home cinema,
full equipped bar and two kitchens. Guests can complete their exclusive experience with their
own private butlers and a 24 hours chef available on demand. To finalize, an adjacent Two

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Bedroom Beach View Villa can extend further the space and capacity for larger private
gatherings.

CHAPTER 4

OBSERVATION, EXPERIENCE AND LEARNING OUTCOMES

4.1 Observation

Students who take part in internships acquire an understanding of real-world

organizations and service exchanges that differ greatly from theoretical knowledge.
An internship helps students discover their areas of interest after gaining valuable
experience in a certain industry.

Additionally, students learn how to build a network of connections or receive

academic credit. It's important for students to complete their course work. Students
have the opportunity to seize possibilities during their internship that will help them
on their path to success in the future.

My internship started with a two-day orientation conducted by our HR department

under the direction of Yana, our training manager. We learned about the department
leaders along with the mission, values, and goals of Bvlgari during the orientation. It
is crucial since it made it easier for us to comprehend the level of effort required of
each person working under the organization's advertisement.

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A contract was signed, and I was given a one-year assignment as a trainee in the Villa
department. There, I saw that every hotel department had its own specific working
methods and procedures. All employees and associates were required to begin work
and finish it by using proper work procedures. They also had to work quickly and
within the specified time frame. The experience of working at Bvlgari was really
wonderful. The management group and employees allowed us to get as much
information as we could.

Roles and Responsibilities as an Assistant Butler:

Operational Duties and Responsibilities:

a. Possess excellent interpersonal skills and premium service etiquette.

b. Provide each guest with a truly memorable level of service.

c. Greet guests and provide introduction on starting day.

d. Explain fully all services in the Villa and all the amenities included.
e. Deliver afternoon VIP canapés and cookies.

f. Ensure that personal grooming, appearance, hygiene and uniform are in

accordance with the company‘s policy.

g. Inform supervisor promptly of any relevant matters.

h. Serve breakfast, lunch or dinner in villa as requested.

i. Deliver the food in a timely manner (30 minutes for breakfast, 45 minutes for
lunch and dinner)

j. Clearance of the amenities after departure.

k. Riding of buggy in proper manner.

l. Delivering food items to the Villa from all the service outlets in the hotel.

Training & Development:

a. Attend all meetings, training activities or classes related to assigned position as

required

Financial:

a. Maintains equipment and linens.

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b. Ensure cost -effective operation of department

c. Minimize operating expenses without affecting product standards delivered to the

guests.

Safety Responsibilities :

a. Possess familiarity with the vessel layout in terms of safety and security.

b. Have a full understanding of the resort‘s rules and regulations.

c. Participate in all required safety drills/training.

d. Ensure that all safety procedures are followed.

e. Follow the Rules & Regulations of the Resort.

f. Maintain a safe and sanitary environment for all guests and other employees.

g. Follow proper procedures and instructions at all times to prevent damage to

company property.

Other Duties and Responsibilities :

a. Ensure confidentiality when handling sensitive information.

b. Achieve the primary objectives of the position and comply with the
abovementioned accountabilities in a timely and efficient manner in accordance
with company policies.

c. Participate in all mandatory training without excuse.

d. Perform all other duties as requested by management.

e. Coordinate with other departments in the resort to maximize guest satisfaction and
ensure they have an impeccable stay in the villas.

4.2 Experience

The internship started officially at April 23 rd 2024 with a contract of a year as an

Assistant Villa Butler in the front office department. It was all the new culture; new
place and the role was challenging too. The internship started with the orientation of
3 days which was all about the hotel, the activity done there in the past, the type of
clientele hotel receives, and the nature of the guest in the hotel, this was an ice breaker
for the new colleague.

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At the beginning I was nervous and excited at the same time, for the new role and
responsibility as this type of role was never put into practice before. The 3 days
orientation made a clear framework of what to do and what not to do. After the
orientation the time was now for the training, the training module was of twenty-one
days which was all related with the hard skill required for the job. This was one of the
golden periods of learning new things. Form menu knowledge to micros all was
taught during this time. We were learning by putting it into practice. The module was
designed in such a way that after 21 days of the training will make you will be as
efficient as the employee working for a long time on the position.

The training went efficient and I could prove that I can handle the work since then the
work was started, now it was just the time of polishing the work learned with
experience and doing with ease. As an assistant butler intern I was responsible with
the various work and the major was coordinating with all the department to make the
work done for the guest. This made my communicating skill more efficient. The
position of the assistant butler was run by only the interns except one was fulltime this
gave the opportunity to take the responsibility and face the challenges by self. We
were doing the job actually; all the responsibilities were taken and was given the
similar power as of the full-time employee. This made me stronger and more capable
till the end of the internship. As an intern and having the power of the fulltime
employee it is rare but I was fortunate to experience this.

Interns were also entitled to do the lateral service for the department during the busy
session, which was again a great opportunity. I did the lateral on the banquets serving
high profile events and function. Took part on the trainings conducted by hotel to
boost my knowledge.

With a well-managed team and supportive butlers who always pushes you to grow,
the one year became too short then expected, had a lot of fun and gained lots of
knowledge, learned through the mistakes and woke-up from the breakdowns this was
how a one year exiting internship journey ended.

4.3 Learning Outcome

Internships give students a chance to try out their prospective career before
graduation. With this, we are given the opportunity to observe the working in the real

37
world before we are placed in it completely on our own. During the internship I
learned the following lessons:

a. Learned the culture and tradition of the United Arab Emirates.

b. Got to know the actual concept of hospitality and service.

c. Development in leadership and management skills thoroughly.

d. Understand the importance of the continuous improvement process.

e. Understand the importance of goal-setting and team-building.

f. Apply and improve written, oral and non- verbal communications skills.

g. Achieved real life experience in the field.

h. Be productive.

i. Be available and flexible

CHAPTER 5

ANALYSIS OF ACTIVITIES DONE AND PROBLEM SOLVED

5.1 Analysis of the Activities Done

According to the internship program, I face different problems and their solutions. I
did an internship in Bvlgari Hotel and Resort, Dubai. I did 10 month training in the
Front Office(Villa). Generally there are two types of analysis i.e positive, or negative.
Here are some of the positive and negative analyses on the basis of my one year
internship.

5.1.1 Positive Analysis

a. We were provided with various chances to explore ourselves which we didn't get
at previous times.

b. We found mutual cooperation with other departments.

c. The supervisors and chefs were very helpful and eager to help and cooperate with
us.
38
d. They gave us complete knowledge about the things that were important in our

department to make it run smoothly.

e. They showed us that work could be learned as well as enjoyed at the same time.

5.1.2 Negative Analysis

a. There is lack of proper chain of command which may create the problems in the
operations

b. The rules and regulations were not strict to the staff of an organization which
resulted in wrong practicing in the hotel.

c. Some staff are not rewarded for how much they work even though they work hard
enough for the hotel.

d. Sometimes proper staffing was needed as improper duty roasters made it a burden
for some staff.

e. As the trainees were working, the regular staff also used to shift their
responsibility to the trainees.

5.2 Problem Solved

a. There were few problems faced during the internship as an Assistant Villa and I
had chances to solve them personally or with the help of other superiors.

b. Initially, it was very difficult to communicate with anyone as the surrounding was
new but as the time passed it got easier.

c. There were lot of mistakes in the KOT received which had to be rechecked and
rectified with the related department as well communicate with the Chefs to
deliver the food in designated time.

d. In the busy schedule Chefs used to forget to check KOT and some items were 86
and had to be replaced with other items by communicating with the Butlers.

e. There were also issues with the Chefs missing the KOTs or other department
missing the order to punch due to busy schedule and also as all the food were to be
communicated with the online platforms where we had to communicate with Chef
the Cuisine to rush the food items. Also we informed the Butler about the situation
while also providing complimentary items.

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f. There were sometimes when we had lack of juice at particular time we
coordinated with other department for the juices by contacting the managers form
our and other outlet or preparing fresh juice only if possible.

g. There were also times when a single villa ordered the food from 3 different outlets
where we coordinated with the different outlet chefs about the time needed for the
food preparation and pickup the foods accordingly.

h. Sometime in the peak season we used to appeal to Manager or Supervisors to

reassign the colleague schedule according to busy times.

i. Sometime when there were issues with the buggy we used to call Engineering
department and ask the Butler to pickup the food. We also took the Butlers buggy
by informing the Managers about the issue.

CHAPTER 6

CONCLUSION, RECOMMENDATION AND SUGGESTIONS

6.1 Conclusion

The practical aspects of the "Bvlgari Hotel and Resort," a five-star establishment
situated in Jumeirah, Dubai, are the basis of this project report. Above all, the
information provided is genuine; in my opinion, spending a year at the Bvlgari hotel
was the most incredible experience. "Internships create an environment where
students develop into mature, responsible individuals."

Getting opportunity to work as an intern for a year at Bvlgari Hotel & Resorts is an
honor. The applicants discovered the variations between theoretical and practical
learning by investigating and gaining knowledge about the actual working situations
at the hotel. The professional development of the internship candidate has benefited
greatly from the productiveness and benefits of internship programs. The candidate
had to overcome many obstacles, but they also learnt how to deal with challenges and
find solutions. As a result, the candidate gains greater ability and qualification for the
company.

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Nevertheless, after overcoming the challenges, candidates will have a greater
knowledge and appreciation of the hospitality industry. In the days ahead, the ideas,
skills, and knowledge they develop throughout their internship will come with them.
Additionally, creating these kinds of project reports enables applicants to get
additional knowledge about the hotel industry.

Over the course of the year, there were plenty of enjoyable times along with tough
times. Since this is a learning period for me, I approached every difficulty and
obstacle with positivity. Deep down, I had a commitment to both learning and gaining
something. I now own all of this knowledge, which will help assist me in my job.
Throughout internships, we may put our newly acquired knowledge to the test, learn
about the actual world of work, and obtain experience that can assist us in the future.

I am thankful and grateful for the Bvlgari Hotel & Resorts team for their kindness,
care,support and help in learning about the industry. I am thankful that this report
writing had helped me to find out the pros and cons of the hotel industry and assisted
me to give my own opinions regarding the entire internship period.

6.2 Recommendation and Suggestions

The Bvlgari Hotel and Resort is the best platform for trainees to learn and extend their
skills with the new experience to build the confidence level. This organization treats
every staff equally and with the same objective to achieve the common goals. There
are few recommendations and suggestions based upon my understanding and
knowledge. They are:

a. A regular briefing before starting a regular operation.

b. Everyone should get the opportunity to enhance their skills.

c. To encourage departmental communication and the development of better ideas

that attract the guests, more team-building and cross-departmental activities need
to be implemented.

d. There should be a proper scheduling process so that it will help to reduce the
workload.

e. Service procedures should always be accurate to meet the standard of the hotel.

f. The trainee needs to be properly guided to avoid any issues when they
communicate with guests in person during the service.
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 References

Map of UAE taken from Wikipedia.com

Wikipedia page on Dubai

Map of Bvlgari Hotel taken from the hotel's website.

Outlet picture also taken from the book of Hotel.

Handbook and Hand notes of Bvlgari Hotel & Resort Brochure of Bvlgari Hotel &
Resort,

Dubai

Luxury Resort in Dubai | Bvlgari Resort Dubai (Bvlgarihotels.com)

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