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Module 1 - PDE

The document outlines essential meeting and office etiquette to promote professionalism and respect in the workplace. It covers preparation, participation, and follow-up for meetings, as well as general office behavior, communication, and conflict resolution strategies. Emphasizing punctuality, appropriate dress, and effective communication, the guide aims to foster a productive work environment.

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Ashwini Nair P
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15 views4 pages

Module 1 - PDE

The document outlines essential meeting and office etiquette to promote professionalism and respect in the workplace. It covers preparation, participation, and follow-up for meetings, as well as general office behavior, communication, and conflict resolution strategies. Emphasizing punctuality, appropriate dress, and effective communication, the guide aims to foster a productive work environment.

Uploaded by

Ashwini Nair P
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Etiquette and Management

MODULE 3: ETIQUETTE AND MANAGEMENT

MEETING ETIQUETTE

Meeting etiquette refers to the standards of behavior expected during professional or social
meetings to ensure they are productive, respectful, and efficient. Here's a comprehensive guide to
proper meeting etiquette:

Before the Meeting

1. Prepare in Advance
o Know the purpose, agenda, and participants of the meeting.
o Review any relevant documents or materials ahead of time.
2. Be Punctual
o Arrive on time or a few minutes early.
o Log in promptly if it's a virtual meeting.
3. Dress Appropriately
o Follow the dress code, whether formal or business casual.
4. Confirm Attendance
o Respond to meeting invitations promptly.
o Notify the organizer if you're unable to attend.
5. Test Technology (for virtual meetings)
o Ensure your device, internet connection, microphone, and camera are functioning.

During the Meeting

1. Be Attentive and Respectful


o Listen actively and avoid interrupting others.
o Respect different opinions and avoid dominating the conversation.
2. Follow the Agenda
o Stick to the meeting's purpose and avoid introducing unrelated topics.
3. Participate Thoughtfully
o Share your thoughts concisely and stay on topic.
o Ask questions when necessary but avoid monopolizing time.
4. Minimize Distractions
o Silence your phone and avoid multitasking.
o In virtual meetings, mute your microphone when not speaking.
5. Practice Professional Communication
o Use polite and clear language.
o Address participants formally unless instructed otherwise.
6. Maintain Good Posture and Eye Contact
o Sit upright and engage visually to show attentiveness.
o For virtual meetings, look at the camera when speaking.
7. Take Notes
Etiquette and Management

o Document key points, action items, and decisions for future reference.

After the Meeting

1. Review Action Items


o Ensure you understand your responsibilities and deadlines.
2. Provide Feedback
o Share constructive feedback if asked or necessary.
3. Follow Up
o Send any required follow-up emails, documents, or reports.

Special Tips for Virtual Meetings

1. Check Your Background


o Ensure your surroundings are clean and professional or use a virtual background
if needed.
2. Be Mindful of Time Zones
o Confirm meeting times for participants in different regions.
3. Use Professional Screen Names
o Ensure your displayed name reflects your full name and, if necessary, your
designation.
4. Avoid Overlapping Conversations
o Use hand-raising or chat features to signal when you wish to speak.

OFFICE ETIQUETTE

Office etiquette refers to the set of rules and behaviors that guide appropriate, professional, and
respectful conduct in the workplace. Practicing good office etiquette fosters a harmonious and
productive work environment. Here’s a guide:

General Office Etiquette

1. Be Punctual
o Arrive on time for work, meetings, and deadlines.
o Respect others’ time by being prepared and prompt.
2. Dress Appropriately
o Follow the office dress code (formal, business casual, or otherwise).
o Maintain a neat and professional appearance.
3. Be Polite and Respectful
o Use courteous language and greet colleagues appropriately.
o Avoid gossip or speaking negatively about others.
4. Maintain Cleanliness
o Keep your workstation tidy and organized.
o Clean up after yourself in shared spaces like kitchens or breakrooms.
5. Respect Personal Space
Etiquette and Management

o Avoid invading coworkers' desks or belongings without permission.


o Be mindful of noise levels, especially in open offices.

Communication Etiquette

1. Practice Active Listening


o Pay attention when others speak and avoid interrupting.
o Acknowledge and respond thoughtfully to others' inputs.
2. Use Professional Language
o Avoid slang or overly casual language, especially in formal discussions.
o Be clear, concise, and respectful in emails and conversations.
3. Respect Hierarchies
o Address managers and superiors appropriately unless otherwise instructed.
o Show respect for colleagues at all levels.
4. Be Mindful of Tone
o Keep a positive and respectful tone, even when discussing challenges.
o Avoid sarcasm or overly blunt remarks that might be misunderstood.

Email and Phone Etiquette

1. Email
o Use clear subject lines and professional greetings/sign-offs.
o Proofread messages for grammar and tone before sending.
2. Phone
o Speak clearly and professionally during calls.
o Avoid taking personal calls in shared spaces.
3. Virtual Communication
o Mute your microphone when not speaking in virtual meetings.
o Use appropriate backgrounds and ensure a professional setting.

Workplace Relationships

1. Collaborate Effectively
o Be open to teamwork and contribute positively to group projects.
o Respect others’ ideas and perspectives.
2. Avoid Gossip
o Focus on constructive discussions rather than spreading rumors.
3. Celebrate Successes
o Acknowledge and appreciate colleagues’ accomplishments.

Behavior in Shared Spaces

1. Kitchens and Breakrooms


o Clean up after using shared appliances or eating.
o Label personal items in communal refrigerators.
Etiquette and Management

2. Meeting Rooms
o Book meeting spaces in advance and leave them tidy after use.
o End meetings on time to accommodate others.
3. Hallways and Common Areas
o Walk quietly and be mindful of ongoing conversations or work.

Conflict Resolution

1. Address Issues Privately


o Avoid discussing conflicts in public or with uninvolved colleagues.
o Seek mediation if necessary to resolve disputes professionally.
2. Be Constructive
o Focus on finding solutions rather than assigning blame.

Work Ethic and Professionalism

1. Be Accountable
o Take responsibility for your tasks and any mistakes.
o Follow through on commitments and deadlines.
2. Avoid Distractions
o Minimize personal activities, such as social media browsing, during work hours.
3. Be Adaptable
o Embrace change and demonstrate flexibility in handling new tasks or challenges.

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