Color C60/C70 Printer

Service Manual Ver.1.2

Color C60/C70 Printer
Service Manual Ver.1.2
Issued: December 2014

 This service manual covers the following  Revision and Modification Information
models When design changes or revisions relating
FUJI XEROX Co. Ltd. to this service manual occur, the overseas
 Color C60/C70 Printer technical information or overseas service
 Related Materials bulletin may be issued as supplementary
 2000HCF Supplementary information until such changes are
 2000B1-HCF Supplementary accommodated in the updated version of
this service manual.
 4000C1-HCF Supplementary
 Finisher C3 Supplementary
Caution Important changes including
 Finisher D2/D2P/D3/D4 Supplementary revisions of spare part numbers and
adjustment specifications must
 Confidentiality immediately be reflected on the
 This service manual is issued intending respective pages of this manual.
use by maintenance service personnel
authorized by FUJI XEROX Co. Ltd.
Copying, transferring or leasing this
manual without prior consent by FUJI
XEROX Co. Ltd. is prohibited.
 When a page becomes irrelevant (e.g.
superceded by a replacement page),
destroy the page by burning or shredding
it.
 Handle with care to avoid loss or damage
of the manual.

Edited by: Fuji Xerox Co., Ltd. Solution Service & Operational Management CS Dept.
Minatomirai Center Bldg.
3-6-1, Minato-mirai, Nishi-ku, Yokohama-shi, Kanagawa, JAPAN 220-0012

[XEROX] is registered trademarks.

 0 Introduction
0.1 Getting to know this Service Manual ............................................................................ 3
0.2 How to use the Service Manual.................................................................................... 3
0.3 Description for Terminology And Symbols................................................................... 4

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Color C60/C70 Printer Introduction
Color C60/C70 Printer 12/2014
Introduction
Version 1.2 0-2
0.1 Getting to know this Service Manual 0.2 How to use the Service Manual
[This manual is used as the standard service manual for Color C60/C70 Printer. (Thereafter, this product is This manual describes the standard procedures for the servicing this product. Refer to Chapter 1 Service Call
referred to as C C60/C70P.) Procedure for efficient and effective servicing during maintenance calls.

For more information on the following product options, please refer to the supplementary options service man- For more information on the options, refer to the options manual.
uals.
2.1 Contents of Manual
Options that can be connected to this product and the versions of the manuals that describe them: This manual is divided into ten chapters as described below.

Table 1 • Chapter 1 Service Call Procedure

Version This chapter describes the general work and servicing procedures for the maintenance of this product.
No Option Name Manual Name PDF EDOC • Chapter 2 Troubleshooting

1 2000B1-HCF 2000B1-HCF Supplementary Service Manual Ver1.6~ Ver1.7~ This chapter describes the troubleshooting procedures other than image quality troubleshooting for this
product.
2 2000HCF 2000HCF Supplementary Service Manual Ver2.7~ Ver2.8~
• Chapter 3 Image Quality Troubleshooting
3 4000C1-HCF 4000C1-HCF Supplementary Service Manual Ver1.6~ Ver1.6~
This chapter describes the image quality troubleshooting procedures for this product.
4 Finisher C3 Finisher C3 Supplementary Service Manual Ver1.5~ Ver1.5~
• Chapter 4 Disassembly/Assembly and Adjustment
5 Finisher D4 Finisher D2/D2P/D3/D4 Supplementary Service Manual Ver2.8~ Ver2.9~
This chapter describes the disassembly, assembly, adjustment and replacement procedures for com-
ponents of this product.
A supplementary manual that deals with the Controller FIP in Chapter 2 for this product is also available. • Chapter 5 Parts List
This chapter contains the spare parts information for this product.
However, the release (Ver 1) contents are the same as those that can be found in this manual.
• Chapter 6 General
Table 2 This chapter contains the following information.
Supplementary 6.1 Specifications
No Contents Manual Name Version 6.2 Tools/Service Consumables/Consumables/Modifications
1 ESS related FIP ESS FIP Common Supplementary Service Manual Ver3.6~ 6.3 Service Data
6.4 Service Mode
NOTE: The Ver No. of the above supplementary manual is the information at the release of this manual. • Chapter 7 Wiring Data
It will be updated to Ver 1.1, Ver 1.2, and so on when manuals for other machine types are issued. Make This chapter contains the information about the Wiring Connector List/Locations, the Wiring Data, and
sure to always update your manual to the latest version. The revised content consists of new IOT support the BSD for this machine.
information and updates to existing information. Please use an updated manual. • Chapter 8 Accessories
• Publication Comment Sheet This chapter contains the information on related products.
Enter any comments and/or corrections regarding this service manual into the Publication Comment • Chapter 9 Installation / Removal
Sheet, and send it to the following department. This chapter contains the installation and removal procedures for this product and the options that are
Japan: Solution Service & Operational Management CS Dept. specific to it.
APO/GCO: PSD CS&SD SSOMG FX via OpCo Technical Service Department • Chapter 10 Mechanism & Functions Overview (not yet issued)

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Color C60/C70 Printer Introduction
Color C60/C70 Printer 12/2014
Introduction
Version 1.2 0-4 0.3 Description for Terminology And Symbols

2.2 Information on Updating 0.3 Description for Terminology And Symbols

This manual will be sent to each Service Center as specified below. Revisions must be incorporated correctly The terms and symbols used throughout this manual are explained here.
to keep the manual up-to-date.
• The terms and symbols used at the beginning of a text are defined as follows:
Updating Procedure: DANGER
Indicates an imminently hazardous situation, such as death or serious injury if operators do not
• When the manual is updated, the issue number ’Ver. 1’ will be changed to Ver. 1.1, Ver. 1.2, and so on. handle the machine correctly by disregarding the statement.
WARNING
Indicates a potentially hazardous situation, such as death or serious injury if operators do not
handle the machine correctly by disregarding the statement.
CAUTION
Indicates a potentially hazardous situation, such as injury or property damage if operators do not handle
the machine correctly by disregarding the statement.
Instruction: Used to alert you to a procedure which, if not strictly observed, could result in damage to the
machine or equipment.

NOTE: Used when work procedures and rules are emphasized.

NOTE:Used when other explanations are given.

Purpose
Used to describe the purposes of Adjustment and Troubleshooting.

REP: Indicates the disassembly/assembly procedure for reference.

ADJ: Indicates the adjustment procedure for reference.

PL: Indicates the parts list for reference.

Terminology

Table 1 Terminology
Terminology Description
Assy Means Assembly.
TEC Value Abbreviation of Typical Electricity Consumption, which means the standard power
consumption. Read as ’tec’.

Safety Critical Components (SCC)

For the safety control of the Safety Critical Components and the components specified, follow the regulations
regarding the Safety Critical Components set by Fuji Xerox Co., Ltd.

As to replacement of any component designated SCC, the complete component unit must be replaced. It must
never be disassembled or no individual internal parts of it must be replaced.

Installation of any part other than the ones designated by Fuji Xerox Co. Ltd. shall be strictly prohibited
because it cannot be guaranteed in quality and safety.
Important Information Stored Component (ISC)

This component stores all the important customer information that is input after the installation. When per-
forming replacement, follow the procedures in ’Chapter 4 Disassembly/Assembly and Adjustment’ to replace/
discard. Make absolutely sure that no customer information gets leaked outside.

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Color C60/C70 Printer Introduction
Color C60/C70 Printer 12/2014
Introduction
Version 1.2 0-6 0.3 Description for Terminology And Symbols
Chapter 1 Service Call Procedure
 1 Service Call Procedure
1.1 Before Starting the Servicing ...................................................................................... 3
1.2 Service Call Procedure............................................................................................... 5
1.3 Detailed Contents of the Service Call........................................................................... 6
1.4 TRIM Check List ......................................................................................................... 6
1.5 Periodic Replacement Parts ....................................................................................... 7

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Color C60/C70 Printer Service Call Procedure
Color C60/C70 Printer 12/2014
Service Call Procedure
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1.1 Before Starting the Servicing • Keep it away from fire.
• Wash your hands throughly after use.
1.1.1 Safety
9. Earthquake Preparedness Measures
To prevent any accident that may occur during a maintenance service, any warning or any caution regarding
the servicing must be strictly observed. Do not perform any hazardous operation. [FX]
If the customer requests earthquake proofing, the Earthquake Preparedness Kit (ZB38) is available.
1. Power Supply Also, a new earthquake preparedness kit (TBD) is available to enable the installation on a flat and smooth
To prevent electrical shocks, burns, or injury, etc., be sure to switch OFF the machine and disconnect the surface such as plastic tiled or raised floor.
plug before starting the maintenance servicing. If the machine has to be switched ON, such as when For details on the new earthquake preparedness kit that is common for all machine types, refer to FTI
measuring the voltage, take extra care not to get an electrical shock. No.3-450.
2. Drive Area 10. Modifications to the Machine
Never inspect, clear or lubricate the drive area such as chain belts, chain wheel or gears during the Before altering the machine, submit the irregular use license application.
machine operation. 11. Harmful Laser
3. Heavy Parts The customer or service personnel would not be exposed to any harmful laser during the usual copying
• Always work in a pair when removing or installing heavy parts as shown below. or scanning of documents. However, if a customer finds that the lamp that is used for exposing docu-
DADF-250(Color) Assembly: 20.33kg ments is too bright when performing platen copy or scan, it is possible to block the light from the platen
Drawer Unit:TBDkg or less (as a general rule, 2-person operation). In cases of 1-person oper- glass by covering the portion of the platen document area that is usually not used for copying or scanning
ation, perform the following disassembly/assembly procedures to reduce the machine’s documents.
weight to less than 16kg. 12. Other Safety Precautions
Fusing Unit B2/#2: 15kg For safety, you should also pay attention to precautions other than the above Items 1 to 11. Follow the
Registration Transport Assembly: TBDkg instructions below to ensure greater safety during servicing.
2ND BTR Roll Assembly: 25.2kg • Japan: Safe Working Practices for Engineers issued by Solution Service & Operational Manage-
ment CS Dept.
Even when removing or installing heavy parts other than the above mentioned, take extra care of your
working posture to prevent a possible backache. • APO/GCO: Safe Working Practices for Engineers issued by FX SSOMG CS&SD PSD & APO RTS
4. Safety Device
See that safety devices for preventing mechanical accidents, such as fuses, circuit breakers, interlock
switches, etc., and those for protecting customers from injury, such as panels and covers, function prop-
erly. Modifications that hinder the function of any safety devices are strictly prohibited.
5. Installing and removing parts
The edge of parts and covers may be sharp, take care not to touch them. Be careful not to touch those
parts, and wipe off any oil that may have adhered to your fingers or hands before servicing. Pull out the
part cable, etc. gently not forcedly.
6. Specified Tools
Follow the instruction when a tool is specified.
7. Cleaning the Toner and Developer
As the toner can be explosive, sweep or brush the spilled toner into a container for collecting the sweep-
ings.
Clean away the remaining toner with a damp cloth or use an FX standard vacuum cleaner that is toner-tol-
erant. Never use the customer’s vacuum cleaner.
Do the same when cleaning the Developer because it also contains some toner.
8. Organic Solvents
When using an organic solvent such as the Drum Cleaner or Machine Cleaner, pay attention to the fol-
lowing:
• Ensure good ventilation in the room to prevent too much inhalation of solvent fumes.
• Do not use heated solvent.

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Service Call Procedure
Version 1.2 1-4 1.1 Before Starting the Servicing
1.1.2 Things to Take Note When Handling Customer Information 1.1.3 Other Precautions
1. Handling of customer’s electronic information - samples of copy/print, log files (Activity Report), and etc. Pay attention to the following when performing maintenance service to avoid wrong or redundant servicing:
Before you bring back any samples for the purpose of investigation/analysis, always obtain permission
from the customer. Make sure to assure them that the data will not be used for any other purpose. When 1. Reference Materials
requesting for a retrieval application from the customer, either use the ’FX Data Security Regulations: Before performing maintenance servicing, read all relevant technical materials such as SB, FTI, or FTO
Annex 15 - Confidential Information/Personal Information Request Form (IS-019)’ or use a letterhead to make a systematic approach.
that has been specified by the customer after obtaining their agreement. 2. Disassembling
2. Handling of a PWB/HDD, etc. that contains customer information. Make sure to check the assembled condition before removing parts or disassembling the machine.
Information like URL, etc that the customer registered into the machine is important information of the 3. Installation/Adjustment
customer. This information is stored internally in the machine PWB/HDD, so be careful when handling After the installation or adjustment is complete, check that no parts or tools are left inside or on the assem-
them.
blies before using the machine.
(1) In case of replacements, transfer the data to the new PWB/HDD and make sure that all data in the
4. Handling of replaced parts/consumables
old components are thoroughly erased before disposing them. Make sure that no important cus-
Make sure that the replaced parts or consumables as well as their packaging materials are collected
tomer information gets leaked. (For details, refer to the preface in Chapter 4 and 5)
back to the Service Center.
(2) If a component was replaced and it was not found to be the cause of the malfunction, return it to the
original machine. (For components that were temporarily installed/removed for troubleshooting, For the separation and processing methods for the collected items, refer to the Common Technical Infor-
mation No. 2-138 for all machines.
etc. clear the data using Diag. etc.)
• Drum Cleaner
(3) When unable to electrically erase the data in the HDD and the customer has requested for it, destroy
the HDD (charges applies). WARNING
3. Security related NVM values that were changed during maintenance. Never discard the Drum Cleaner into a fire. Always keep it from open flames to prevent it
If any security related NVM values, such as polling, were set for test purposes, make sure you return them from catching and causing a fire. Always dispose of the Drum Cleaner after it is com-
to their original values after the test. (E.g.: for the details on polling that is common to all machine types, pletely used up. For recyclable parts, fill the necessary items in the ’U-TAG’ and perform
refer to FTO 2-202) collection.
4. When connecting our company machine to the customer’s network during maintenace, make sure that 5. General Precautions
you have gone through the person-in-charge to obtain permission from the customer’s systems adminis- • Take care not to disturb the customer’s daily work.
trator (or person-in-charge) before proceeding. • Place the drip cloth or newspapers at the servicing area to keep the site clean.
5. Other things to take note when handling customer data • Throw any trash generated during the maintenance service into a trash bag and bring them back to
When handling customer data, you should also pay attention to precautions other than the above Items 1 the Service Center.
to 4. • Record clearly the service details and the consumables and parts replaced at visit in the Machine
[Japan] Service Log.
Follow the ’Excellence in Customer Information Asset Protection - Do it Now! Do it Together!’ issued by
Solution Service & Operational Management CS Department and ensure that customer data do not get
leaked out when servicing.
[APO/GCO]
Follow the safety guidelines established within the OpCo and ensure that customer data do not get
leaked out when servicing.
1.2 Service Call Procedure 4. (Color MC only) Perform ’Calibration’.

1.2.1 Initial Actions 1.2.4 Final Actions

1. Check overall operation/features.
1. Ask the operator(s) about the machine condition.
2. Check the machine exterior and consumables.
2. Record the billing meter readings.
3. Train the operator as required.
3. Inspect any error copies, then check the machine.
4. Complete the Service Log and Service Report.
4. Check the Service Log.
5. Keep the Copy samples with the Service Log.
1.2.2 Actions to Take During UM
1. Perform troubleshooting.
If there are no applicable Items, troubleshoot by referring to the BSD.
2. Make an A3 copy using the Test Chart (499T276), then check the quality.
• Check each drum, the IBT, and the Heat Roll for scratches.
• Check the copy quality (Y, M, C, K) for the color balance, color shift, density (color) uneveness, and
poor low density reproducibility.
3. Enter the UI Diag and check the following counters.

Table 1
Counter Names Check Items
DC135 HFSI Counter (Note) Replace the parts whose expiration date is near/has expired its life.
DC118 Jam Counter Check the Items where paper jam occurs frequently.
DC120 Failure Counter Check the Items where failures occur frequently.

NOTE: For the customer who is required to pay for replacing parts, confirm with the customer
before replacement.

4. Repair all the secondary problems.

5. Perform TRIM servicing.
1.2.3 Actions to Take During SM
1. Make an A3 copy using the Test Chart (499T276), then check the quality.
• Check each drum, the IBT, and the Heat Roll for scratches.
• Check the copy quality (Y, M, C, K) for the color balance, color shift, density (color) uneveness, and
poor low density reproducibility.
2. Enter the PC Diag (or, UI Diag) and check the following counters.

Table 2
Counter Names Check Items
DC135 HFSI Counter (Note) Replace the parts whose expiration date is near/has expired its life.
DC118 Jam Counter Check the Items where paper jam occurs frequently.
DC120 Failure Counter Check the Items where failures occur frequently.

NOTE: For the customer who is required to pay for replacing parts, confirm with the customer
before replacement.

3. Perform TRIM servicing.

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Color C60/C70 Printer Service Call Procedure
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Service Call Procedure
Version 1.2 1-6 1.3 Detailed Contents of the Service Call

1.3 Detailed Contents of the Service Call 1.4 TRIM Check List
1.3.1 Initial Actions During each service call, perform the following Items.
1. Ask the operator(s) about the machine condition.
Table 1
• Frequency and location of recent paper jams
No. Servicing Items Service Details
• Copy Quality
2. Record the copy meter readings. 1 Check Items before Ser- • Check the overall copy quality using the Test Chart (including check-
3. Inspect the error copy then check the machine. vicing ing of machine operating sound)

4. Check the copy sample at Last Call and the Service Log. 2 Check Items before Ser- • Check the HFSI/Jam/Failure Counters
vicing
1.3.2 Checking Reproducibility of Problem
1. Check the trouble status by carrying out Level 1 Troubleshooting in ’Chapter 2 Troubleshooting’. 3 Check Items before Ser- • Check for uneven density/deletion/Drum scratches/IBT Belt
2. Perform the appropriate Items in the Level 2 Troubleshooting in ’Chapter 2 Troubleshooting’. vicing scratches, etc. in A3 ROS Halftone
3. If there are no applicable Items, troubleshoot by referring to ’Chapter 7 BSD’.
1.3.3 Checking Copy Quality 4 Clean the interior of the 1. Check and clean the paper transport roller (including MSI).
machine 2. Check and clean the toner residue on the paper transport path
1. Make an A3 copy using the Test Chart (499T276), then check the quality.
(Clean the paper trans- (including Fusing Chute), as well as the contamination, paper dust,
• Check each drum, the IBT, and the Heat Roll for scratches. port system) and paper strips on the jam sensor.
• Check the copy quality (Y, M, C, K) for the color balance, color shift, density (color) uneveness, and
5 Clean the Optics/DADF 1. Clean the Platen Cushion, surface of Platen Glass, and CVT Glass
poor low density reproducibility. using the optical cleaning cloth.
1.3.4 TRIM Servicing 2. Clean the DADF Nudger/Feed/retard Roll and the CCD (CIS) for 2
Perform TRIM servicing during a service call to maintain the machine performance. Sided auto scanning
6 Clean the D-Finisher Clean the Chute/Roller/Sensor of the Finisher paper transport path
1. Perform the necessary TRIM Items following the TRIM Check List. The following Item must be performed (300KPV)
at each service call.
7 Perform Calibration Perform Calibration -> Perform for copying and printer 1.
• Check the Toner Waste Bottle. [Color MC only]
NOTE:
2. Check the parts that require periodical cleaning/replacement by referring to the records in the Periodical
Cleaning/Replacement List and the Report/List (HFSI Counter). Clean them if necessary. After replace- • When Color Balance has been set by customer -> It is necessary
ment, always clear the relevant counters on the DC135 HFSI screen. to check with customer
8 Functional Check Functional Check
• Copy Function/Printer Function etc.
9 Consumable Compo- 1. Check the remaining amount in the Toner Cartridge, Toner Waste
nent Check Bottle and paper trays. Replace them if necessary.
2. Clean the operating parts (around the Toner Cartridge and Toner
Waste Bottle)
10 Safety Precautions 1. Make sure that the power plug is plugged in properly.
2. Make sure that there are no cracks on the power plug and the cable
core is not exposed.
3. Make sure that no extension cord with insufficient capacity or power
cord outside the specification for off-the-shelf power strips is used.
4. Make sure that a single socket does not have multiple power plugs
plugged into it.
11 Check Items after Servic- 1. Check the overall copy quality (print quality) using the Test Chart.
ing 2. Check the meter
1.5 Periodic Replacement Parts Table 1

Check the parts that require periodical cleaning/replacement for the number of copies, the number of revolu- Replacement
tion of the Drum/IBT Belt and number of field sheets at servicing. Clean or replace them if necessary. The his- No Item Interval PL No. HFSI Reference
tory can be checked in the DC135 HFSI of Diag Mode (refer to Chapter 6 Service Mode). For the Items that 13 Feeder Unit 1,500 Kfeed #1: PL 12.1 Item6 954-837#1) *Including HCF-
cannot be checked in HFSI, clean or replace them according to the replacement intervals (standard PV). #2: PL 12.1 Item11 954-838(#2) installed machines
#3: PL 12.3 Item4 954-839(#3)
CAUTION #4: PL 12.3 Item11 954-840(#4)
Do not place the drawing materials such as toner, developer, and drum in the car for long periods of time. MSI: PL 13.3 Item8 954-841(*MSI)
14 DADF-250(Color) 200 Kfeed PL 54.18 Item3 955-806
Table 1 Feed Roll
Replacement 15 DADF-250(Color) 200 Kfeed PL 54.18 Item4 955-806
No Item Interval PL No. HFSI Reference Nudger Roll
1 IBT Belt 600 KPV PL 6.3 Item14 954-814 16 DADF-250(Color) 200 Kfeed PL 54.21 Item4 955-806
Retard Roll
2 IBT Belt CLN Assy 300 KPV PL 6.3 Item1 954-815 Cleaning the Sensor.
17 2000HCF:Feed/ 300 Kfeed 954-825 Replace the Feed/
3 2 nd BTR Unit 300 KPV PL 14.1 Item32 954-813
Nudger/Retard Roll Nudger/Retard Rolls
4 Developer and 1,500 KPV PL 8.6 Item10(Y) 954-805(Y) When replacing due
at the same time.
Developer Unit PL 8.6 Item12(M) 954-806(M) to end of life, replace
PL 8.6 Item13(C) 954-807(C) both Developer and 18 2000HCF: Take 1,500 Kfeed 954-833
Away Roll ASSY
PL 8.6 Item4(K) 954-808(K) Developer Unit at the
same time. 19 2000B1-HCF:MSI 1,500 Kfeed 954-854
Take Away Roll
5 CC ASSY 91 KPV PL 8.1 Item3 954-804
20 2000B1-HCF:Tray 300 Kfeed 954-855 Replace the Feed/
6 Fusing Unit 200 KPV PL 7.1 Item2 954-819 A4 LEF equivalent
Feed/Retard/ Nudger/Retard Rolls
7 Ozone Suction Fil- 840 KPV PL 4.1 Item1 954-817 Nudger Roll at the same time.
ter
21 2000B1-HCF:Take 1,500 Kfeed 954-856
8 CC Filter 280 KPV PL 4.3 Item16 954-816 Count up:
Away Roll
• B&W print:+1
22 4000C1-HCF:Tray 300 Kfeed 954-843 Replace the Feed/
• Color print:+2 1 Feed/Retard/ Nudger/Retard Rolls
9 Every Tray: Feed/ 300 Kfeed #1: PL 12.7 Item13 954-820(#1) Replace the Feed/ Nudger Roll at the same time.
Nudger/Retard Roll #2: PL 12.9 Item13 954-821(#2) Nudger/Retard Rolls 23 4000C1-HCF:Tray 300 Kfeed 954-844 Replace the Feed/
#3: PL 12.11 Item13 954-822(#3) at the same time. 2 Feed/Retard/ Nudger/Retard Rolls
#4: PL 12.13 Item13 954-833(#4) Nudger Roll at the same time.
10 MSI:Feed/Nudger/ 300 Kfeed Feed: PL 13.6 Item14 954-824 Replace the Feed/ 24 4000C1-HCF:MSI 1,500 Kfeed 954-842
Retard Roll Nudger: PL 13.6 Nudger/Retard Rolls T/A Roll
(Including HCF- Item15 at the same time.
25 4000C1-HCF:Tray 1,500 Kfeed 954-845
installed machines) Retard: PL 13.6
1 Takeaway Roll
Item13
1,500 Kfeed #1: PL 12.17 Item14 954-827(#1) 26 4000C1-HCF:Tray 1,500 Kfeed 954-846
11 Main Proces-
#2: PL 12.17 Item14 954-828(#2) 2 Takeaway Roll
sor:Take Away Roll
ASSY #3: PL 12.17 Item14 954-829(#3)
MSI:Take Away #4: PL 12.17 Item14 954-830(#4)
Roll ASSY MSI: PL 15.1 Item6 954-831(MSI)
12 Take Away Clutch 1,500 Kfeed #1: PL 12.19 Item14 954-835(#1)
1,2 #2: PL 12.19 Item14 954-836(#2)

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Chapter 2 Troubleshooting
 2 Troubleshooting
2.1 Preface 005-908 DADF Regi Sensor Static Jam ............................................................................ 41
005-909 DADF Lead Regi Sensor Static Jam.................................................................... 41
2.1.1 How to Troubleshoot 005-910 DADF Out Sensor Static Jam.............................................................................. 41
2.1.1 How to Troubleshoot ............................................................................................... 29 005-911 DADF Exit Sensor Static Jam ............................................................................. 41
2.1.2 Glossary ................................................................................................................. 29 005-914 DADF APS Sensor 1/2/3 Static Jam.................................................................... 42
2.1.3 How to use Controller FIP......................................................................................... 30 005-919 DADF Tray Lift Up Fail (Document Set) ............................................................... 42
2.1.4 Controller Chain-Link No. Definition......................................................................... 31 005-940 DADF No Original Fail ........................................................................................ 42
005-941 Doc Number of Sheets is Insufficient................................................................... 42
2.2 Product FIP
005-942 DADF Tray Stack Over Fail ................................................................................. 42
2.2.1 IIT,IOT and Option FIP 005-945 FS-Size Mismatch Jam on No Mix-Size or SS Mix-Size (Cont) ............................. 43
005-946 SS-Size Mismatch Jam on No Mix-Size (Cont) .................................................... 43
CHAIN 5 005-947 FS-Size Mismatch Jam on No Mix-Size or SS Mix-Size........................................ 43
005-121 DADF Feed Sensor On Jam................................................................................ 33 005-948 SS-Size Mismatch Jam on No Mix-Size .............................................................. 43
005-122 DADF Simplex/Side 1 Pre Regi Sensor On Jam .................................................. 33
005-123 DADF Simplex/Side 1 Regi Sensor On Jam......................................................... 33 CHAIN 10
005-124 DADF Lead Regi Sensor On Jam ........................................................................ 34 010-320 Heat Roll Over Temperature Fail ........................................................................ 45
005-125 DADF Regi Sensor Off Jam ................................................................................ 34 010-321 Fusing Unit Nip Fail............................................................................................. 45
005-126 DADF Out Sensor On Jam .................................................................................. 34 010-322 Fusing Unit Center NC Sensor Disconnection Fail............................................... 45
005-127 DADF Out Sensor Off Jam .................................................................................. 35 010-323 Fusing Unit Rear NC Sensor Disconnection Fail.................................................. 46
005-128 DADF Simplex Exit Sensor On Jam..................................................................... 35 010-324 Fusing Unit NVM Fail .......................................................................................... 46
005-129 DADF Simplex Exit Sensor Off Jam..................................................................... 35 010-327 Stand By Heat Roll Fusing On Time Fail .............................................................. 46
005-141 DADF Feed Sensor Off Jam................................................................................ 36 010-328 Fusing Unit Not Ready Time Fail ......................................................................... 46
005-144 DADF Too First Pre Regi Sensor Jam.................................................................. 36 010-330 Fusing Unit Motor Fail......................................................................................... 47
005-150 DADF Holed Feed Sensor Off Jam...................................................................... 36 010-334 Fusing Unit NC Sensor Fail ................................................................................. 47
005-151 DADF Holed Pre Regi Sensor Off Jam................................................................. 36 010-338 Wait Heat Roll Fusing On Time Fail ..................................................................... 47
005-152 DADF Holed Regi Sensor Off Jam....................................................................... 36 010-357 Fusing Unit Pitch Rejection Fail .......................................................................... 48
005-153 DADF Holed Lead Regi Sensor Off Jam .............................................................. 37 010-420 Fusing Unit Near Life .......................................................................................... 48
005-154 DADF Holed Out Sensor Off Jam ........................................................................ 37 010-421 Fusing Unit Life Over .......................................................................................... 48
005-155 DADF Holed Simplex Exit Sensor Off Jam........................................................... 37
CHAIN 24
005-156 DADF Holed Duplex Exit Sensor Off Jam ............................................................ 37
024-923 Toner Y Empty ................................................................................................... 49
005-160 DADF Tray Lift Up Fail on Running (Document Set) ............................................. 37
024-924 Toner M Empty................................................................................................... 49
005-194 Size Mismatch Jam on SS Mixed-Size ................................................................ 38
024-925 Toner C Empty ................................................................................................... 49
005-196 Size Mismatch Jam on No Mixed-Size................................................................. 38
024-927 OCT Full Stack ................................................................................................... 49
005-197 Prohibit Combine Size Jam................................................................................. 38
024-933 Drum Cartridge Y Life End .................................................................................. 49
005-198 Too Short Size Jam ............................................................................................ 38
024-940 Drum Cartridge M Life End.................................................................................. 49
005-199 Too Long Size Jam ............................................................................................. 38
024-941 Drum Cartridge C Life End .................................................................................. 49
005-210 DADF Download Fail.......................................................................................... 39
005-275 DADF RAM Fail .................................................................................................. 39 CHAIN 41
005-280 DADF EEPROM Fail .......................................................................................... 39 041-311 MCU F3 Fuse Fail............................................................................................... 51
005-281 DADF Tray Lift Down Fail.................................................................................... 39 041-312 MCU F4 Fuse Fail............................................................................................... 51
005-282 DADF Tray Lift Up Fail (No Document) ................................................................ 39 041-337 MD TM F1 Fuse Fail............................................................................................ 51
005-283 DADF Level Sensor Logic Fail ............................................................................ 39 041-338 MD TM F2 Fuse Fail............................................................................................ 51
005-284 DADF APS Sensor Logic Fail.............................................................................. 40 041-344 MD IO F1 Fuse Fail ............................................................................................. 52
005-305 DADF Feeder Cover Interlock Open ................................................................... 40 041-346 MD IO F3 Fuse Fail ............................................................................................. 52
005-309 DADF L/H Cover Interlock Open ......................................................................... 40 041-347 TM Drive Serial I/F Error ..................................................................................... 52
005-906 DADF Feed Sensor Static Jam ........................................................................... 40 041-350 MD IO F7 Fuse Fail ............................................................................................. 53
005-907 DADF Pre Regi Sensor Static Jam ...................................................................... 40 041-354 MD IO F9 Fuse Fail ............................................................................................. 53

Version 1.2 12/2014

2-1
Color C60/C70 Printer Troubleshooting
Color C60/C70 Printer 12/2014
Troubleshooting
Version 1.2 2-2
041-355 MD IO F10 Fuse Fail ........................................................................................... 53 048-310 IFM Decurler Cam Position Sensor 1 On Fail ....................................................... 69
041-356 MD IO F11 Fuse Fail ........................................................................................... 54 048-311 IFM Decurler Cam Position Sensor 1 Off Fail ....................................................... 69
041-370 MD TM F3 Fuse Fail ............................................................................................ 54 048-312 IFM Decurler Cam Position Sensor 2 On Fail ....................................................... 69
041-372 MD TM F4 Fuse Fail ............................................................................................ 54 048-313 IFM Decurler Cam Position Sensor 2 Off Fail ....................................................... 70
048-314 IFM Decurler Gate Sensor On Jam ..................................................................... 70
CHAIN 42 048-315 IFM Decurler Gate Sensor Off Jam ..................................................................... 70
042-313 Rear Cooling Fan Fail ......................................................................................... 55 048-316 IFM Decurler Belt Motor Fail ............................................................................... 70
042-320 Drum Motor Fail Y ............................................................................................... 55 048-317 IFM Cooling Fan 5 Fail ........................................................................................ 70
042-321 Drum Motor Fail M .............................................................................................. 55 048-318 IFM Cooling Fan 1/2 Fail ..................................................................................... 70
042-322 Drum Motor Fail C............................................................................................... 56 048-319 IFM Cooling Fan 3/4 Fail ..................................................................................... 71
042-323 Drum Motor Fail K ............................................................................................... 56 048-321 D-Finisher Communication Fail .......................................................................... 71
042-324 IBT Drive Motor Fail ............................................................................................ 57 048-322 Output Configuration Mismatch Fail ................................................................... 71
042-325 Main Motor Fail................................................................................................... 57 048-323 IFM Download Mode Fail.................................................................................... 71
042-326 Belt Home Position too long ................................................................................ 58 048-900 IFM Decurler In Sensor Static Jam ...................................................................... 71
042-327 Belt Position Fail................................................................................................. 58 048-901 IFM Exit Sensor Static Jam ................................................................................. 71
042-328 Belt Edge Sensor Fail ......................................................................................... 59
042-330 Fusing Unit Exhaust Fan Fail .............................................................................. 59 CHAIN 59
042-331 Blower Fan Fail................................................................................................... 59 059-313 Wait Heat Roll Fusing Short On Time Fail ............................................................ 73
042-338 CC Intake Fan Fail .............................................................................................. 59 059-326 Heat Roll STS Disconnection Fail ....................................................................... 73
042-343 Rear Add Fan Fail ............................................................................................... 60
042-600 Belt Walk Fail (Hidden Fail) ................................................................................. 60 CHAIN 61
042-601 Belt Edge Learn Fail (Hidden Fail) ....................................................................... 60 061-310 Video ASIC 1 Fail ............................................................................................... 75
042-602 Belt Edge Check Fail (Hidden Fail) ...................................................................... 60 061-311 Video ASIC 2 Fail ............................................................................................... 75
042-603 Main Filter Life Fail (Hidden Fail) ......................................................................... 61 061-313 SOS Long Fail M ................................................................................................ 75
061-315 SOS Long Fail K ................................................................................................. 75
CHAIN 45 061-317 SOS Short Fail M................................................................................................ 76
045-310 Image Ready NG................................................................................................ 63 061-319 SOS Short Fail K ................................................................................................ 76
045-311 Controller Communication Fail ........................................................................... 63 061-320 Polygon Motor 1 Fail........................................................................................... 76
045-312 IOT Drive Serial I/F Error ..................................................................................... 63 061-321 Polygon Motor 2 Fail........................................................................................... 77
045-314 IOT Sequence Time Over ................................................................................... 63 061-323 No SOS Fail M.................................................................................................... 77
045-315 Video Line M Fail ................................................................................................ 64 061-325 No SOS Fail K .................................................................................................... 77
045-316 Video Line K Fail ................................................................................................. 64 061-326 ROS Connect Y Fail ........................................................................................... 78
045-317 MCU CPLD Serial I/F Error.................................................................................. 64 061-327 ROS Connect M Fail ........................................................................................... 78
045-318 MCU FPGA Fail.................................................................................................. 65 061-328 ROS Connect C Fail ........................................................................................... 78
045-360 CONTIF Error Y Fail............................................................................................ 65 061-329 ROS Connect K Fail ........................................................................................... 78
045-361 CONTIF Error M Fail ........................................................................................... 65 061-334 ROS YM VDD Fail .............................................................................................. 78
045-362 CONTIF Error C Fail ........................................................................................... 65 061-335 ROS CK VDD Fail............................................................................................... 79
045-363 CONTIF Error K Fail............................................................................................ 65 061-336 ROS YM VDD Down Fail..................................................................................... 79
045-364 IRECT Error Y Fail .............................................................................................. 65 061-337 ROS CK VDD Down Fail ..................................................................................... 79
045-365 IRECT Error M Fail.............................................................................................. 66 061-338 SOS Stop M Fail ................................................................................................. 79
045-366 IRECT Error C Fail .............................................................................................. 66 061-339 SOS Stop K Fail.................................................................................................. 79
045-367 IRECT Error K Fail .............................................................................................. 66 061-340 ROS LD Fail K .................................................................................................... 79
061-341 ROS LD Fail Y .................................................................................................... 80
CHAIN 47 061-342 ROS LD Fail M.................................................................................................... 80
047-210 OCT Offset Fail................................................................................................... 67 061-343 ROS LD Fail C .................................................................................................... 80
047-310 Output Device Communication Fail..................................................................... 67 061-348 Polygon Motor 1 Ready Check Fail ..................................................................... 80
047-320 ALL Out Tray Broken Fail .................................................................................... 67 061-349 Polygon Motor 2 Ready Check Fail ..................................................................... 80
CHAIN 48 061-380 ROS Data Y Fail ................................................................................................. 81
048-100 IFM Decurler In Sensor On Jam (IOT).................................................................. 69 061-381 ROS Data M Fail................................................................................................. 81
048-102 IFM Exit Sensor On Jam ..................................................................................... 69 061-382 ROS Data C Fail ................................................................................................. 81
048-300 IFM Front Door Open .......................................................................................... 69 061-383 ROS Data K Fail ................................................................................................. 81
061-604 LD Alarm Y (Hidden Fail)..................................................................................... 82 072-102 Feed Out Sensor 1 On Jam (Tray 2)..................................................................... 101
061-605 LD Alarm M (Hidden Fail) .................................................................................... 82 072-104 Pre Regi Sensor On Jam (Tray 2) ........................................................................ 102
061-606 LD Alarm C (Hidden Fail) .................................................................................... 82 072-105 Regi In Sensor On Jam (Tray 2)........................................................................... 102
061-607 LD Alarm K (Hidden Fail)..................................................................................... 82 072-210 Tray 2 Lift Up Fail ................................................................................................ 102
061-608 Video Line K Hidden Fail (Hidden Fail)................................................................. 82 072-211 Tray 2 Size Sensor Broken ................................................................................. 103
061-609 Video Line M Hidden Fail (Hidden Fail) ................................................................ 82
CHAIN 73
CHAIN 62 073-100 Tray 3 Miss Pre Feed Jam................................................................................... 105
062-277 IPS-DADF Communication Fail .......................................................................... 85 073-101 Tray 3 Miss Feed Jam ......................................................................................... 105
062-300 Platen Interlock Open......................................................................................... 85 073-102 Feed Out Sensor 1 On Jam (Tray 3)..................................................................... 105
062-311 IIT Software Logic Fail ........................................................................................ 85 073-104 Pre Regi Sensor On Jam (Tray 3) ........................................................................ 106
062-328 PWBA Configuration Fail.................................................................................... 86 073-105 Regi In Sensor On Jam (Tray 3)........................................................................... 106
062-329 DARTS Memory Capacity Fail ............................................................................ 86 073-210 Tray 3 Lift Up Fail ................................................................................................ 106
062-330 GAPWM/DARTS PWB Hard Fail ........................................................................ 86 073-211 Tray 3 Size Sensor Broken ................................................................................. 107
062-345 IIT EEPROM Fail (IIT)......................................................................................... 87
062-357 CCD Fan Fail...................................................................................................... 87 CHAIN 74
062-360 Carriage Position Fail ......................................................................................... 87 074-100 Tray 4 Miss Pre Feed Jam................................................................................... 109
062-362 X Hard Fail ......................................................................................................... 88 074-101 Tray 4 Miss Feed Jam ......................................................................................... 109
062-371 Lamp Illumination Fail ........................................................................................ 88 074-102 Feed Out Sensor 1 On Jam (Tray 4)..................................................................... 109
062-380 AGC Fail ............................................................................................................ 89 074-104 Pre Regi Sensor On Jam (Tray 4) ........................................................................ 110
062-386 AOC Fail ............................................................................................................ 89 074-105 Regi In Sensor On Jam (Tray 4)........................................................................... 110
062-389 Carriage Over Run Fail ....................................................................................... 90 074-210 Tray 4 Lift Up Fail ................................................................................................ 110
062-393 CCD PWB Sync Signal Fail................................................................................. 91 074-211 Tray 4 Size Sensor Broken ................................................................................. 111
062-395 Trans PWB Power Cable Connection Fail ........................................................... 91 CHAIN 75
062-396 CCD Cable Connection Fail................................................................................ 92
075-100 MSI Miss Feed Jam ............................................................................................ 113
062-397 IIT-Cont Video Cable Connection Fail ................................................................. 92
075-109 MSI Pre Regi Sensor On Jam (MSI) .................................................................... 113
062-398 IIT-Cont I/O Cable Connection Fail ..................................................................... 92 075-135 Regi In Sensor On Jam (MSI).............................................................................. 113
062-399 DADF-Cont I/O Cable Connection Fail................................................................ 92
075-210 MSI Lift Up Fail ................................................................................................... 114
062-790 PreIPS X Recognition Fail .................................................................................. 93
075-211 MSI Lift Down Fail............................................................................................... 114
CHAIN 63 CHAIN 77
063-210 Extension EEPROM Fail .................................................................................... 95
077-103 Fusing Unit Exit Sensor Off Jam (Straight)........................................................... 117
CHAIN 65 077-106 Fusing Unit Exit Sensor On Jam.......................................................................... 117
065-210 DARTS Memory Fail .......................................................................................... 97 077-107 Fusing Unit Exit Sensor Off Jam (Invert) .............................................................. 117
065-221 CIS AGC Fail ...................................................................................................... 97 077-109 IOT Exit Sensor On Jam (Straight) ...................................................................... 118
065-222 CIS AOC Fail ...................................................................................................... 97 077-111 IOT Exit Sensor On Jam (Invert).......................................................................... 118
065-223 CIS Connection Fail ........................................................................................... 97 077-113 IOT Exit Sensor Off Jam (Straight) ...................................................................... 118
065-224 CIS Device Fail................................................................................................... 98 077-115 IOT Exit Sensor Off Jam (Invert).......................................................................... 119
065-225 CIS Fail .............................................................................................................. 98 077-118 Pre Regi Sensor On Jam (Duplex) ...................................................................... 119
077-120 Post 2nd BTR Sensor On Jam............................................................................. 119
CHAIN 71 077-121 Post 2nd BTR Paper On Belt Jam........................................................................ 120
071-100 Tray 1 Miss Pre Feed Jam ................................................................................... 99 077-123 Regi In Sensor On Jam (Duplex) ......................................................................... 120
071-101 Tray 1 Miss Feed Jam ......................................................................................... 99 077-129 Duplex In Sensor On Jam ................................................................................... 120
071-104 Pre Regi Sensor On Jam (Tray 1) ........................................................................ 99 077-130 Duplex Out Sensor On Jam ................................................................................ 121
071-105 Regi In Sensor On Jam (Tray 1)........................................................................... 100 077-132 Invert In Sensor Off Jam ..................................................................................... 121
071-210 Tray 1 Lift Up Fail ................................................................................................ 100 077-145 Lead Regi Error .................................................................................................. 122
071-211 Tray 1 Size Sensor Broken.................................................................................. 100 077-168 Invert In Sensor Off Check Jam........................................................................... 122
077-300 Front Cover Interlock Open................................................................................. 122
CHAIN 72 077-301 Left Hand Cover Interlock Open .......................................................................... 122
072-100 Tray 2 Miss Pre Feed Jam ................................................................................... 101 077-302 Right Hand Cover Interlock Open ....................................................................... 123
072-101 Tray 2 Miss Feed Jam ......................................................................................... 101 077-303 PH Drawer Interlock Open .................................................................................. 123

Version 1.2 12/2014

2-3
Color C60/C70 Printer Troubleshooting
Color C60/C70 Printer 12/2014
Troubleshooting
Version 1.2 2-4
077-304 MSI Cover Interlock Open................................................................................... 123 091-431 Drum Cartridge C Near Life................................................................................. 148
077-312 Feeder Communication Fail ............................................................................... 123 091-436 Drum Cartridge C Pre Near Life........................................................................... 149
077-320 All Feed Tray Broken Fail .................................................................................... 124 091-600 Xero Temperature Sensor Fail ........................................................................... 149
077-909 IOT Static Jam.................................................................................................... 124 091-601 Xero Humidity Sensor Fail .................................................................................. 149
091-602 BCR AC OUT Fail ............................................................................................... 149
CHAIN 78 091-910 Waste Bottle Not Position ................................................................................... 150
078-100 Pre Regi Sensor On Jam (2000 HCF Tray) .......................................................... 125 091-911 Waste Toner Container Full ................................................................................ 150
078-100 MSI Pre Regi Sensor On Jam (2000B1 HCF Tray) ............................................... 125 091-913 Drum Cartridge K Life End .................................................................................. 150
078-101 Feed Out Sensor 1 On Jam (2000 HCF Tray) ....................................................... 125 091-914 Drum K CRUM Communication Fail.................................................................... 150
078-102 Regi In Sensor On Jam (2000 HCF Tray/2000B1 HCF Tray) ................................ 126 091-915 Drum K CRUM Data Broken ............................................................................... 150
078-110 MSI Pre Regi Sensor On Jam (2000B1 HCF MSI) ................................................ 126 091-916 Drum K CRUM Data Mismatch ........................................................................... 151
078-111 Regi In Sensor On Jam (2000B1 HCF MSI) ......................................................... 126 091-917 Drum Y CRUM Communication Fail.................................................................... 151
078-219 Software DownLoad Fail (2000B1 HCF) ............................................................. 127 091-918 Drum M CRUM Communication Fail ................................................................... 151
CHAIN 89 091-919 Drum C CRUM Communication Fail ................................................................... 151
089-600 RC Sample Lateral Fail-A1 ................................................................................. 129 091-920 Drum Y CRUM Data Broken ............................................................................... 152
089-601 RC Sample Block Fail-A1-In ............................................................................... 129 091-921 Drum K CRUM Not Position ................................................................................ 152
089-602 RC Sample Block Fail-A1-Cnt............................................................................. 130 091-922 Drum M CRUM Data Broken............................................................................... 152
089-603 RC Sample Block Fail-A1-Out............................................................................. 131 091-923 Drum C CRUM Data Broken ............................................................................... 152
089-604 RC Sample Block Fail-B1-In ............................................................................... 131 091-924 Drum Y CRUM Data Mismatch ........................................................................... 152
089-605 RC Sample Block Fail-B1-Cnt............................................................................. 132 091-925 Drum M CRUM Data Mismatch........................................................................... 152
089-606 RC Sample Block Fail-B1-Out............................................................................. 133 091-926 Drum C CRUM Data Mismatch ........................................................................... 152
089-607 RC Sample Block Fail-B2-In ............................................................................... 134 091-927 Drum Y CRUM Not Position ................................................................................ 152
089-608 RC Sample Block Fail-B2-Cnt............................................................................. 135 091-928 Drum M CRUM Not Position ............................................................................... 153
089-609 RC Sample Block Fail-B2-Out............................................................................. 136 091-929 Drum C CRUM Not Position................................................................................ 153
089-610 RC Sample Block Fail-B3-In ............................................................................... 137 CHAIN 92
089-611 RC Sample Block Fail-B3-Cnt............................................................................. 138 092-649 ADC Shutter Open Fail ....................................................................................... 155
089-612 RC Sample Block Fail-B3-Out............................................................................. 139 092-650 ADC Shutter Close Fail....................................................................................... 155
089-613 RC Sample Block Fail-B4-In ............................................................................... 140 092-651 ADC Sensor Fail ................................................................................................ 155
089-614 RC Sample Block Fail-B4-Cnt............................................................................. 141 092-652 ADC Patch Fail................................................................................................... 155
089-615 RC Sample Block Fail-B4-Out............................................................................. 142 092-657 ATC Y Amplitude Fail ......................................................................................... 156
089-616 RC Data Over Flow Fail....................................................................................... 143 092-658 ATC M Amplitude Fail ......................................................................................... 156
089-617 RC Data Over Range Fail.................................................................................... 144 092-659 ATC C Amplitude Fail ......................................................................................... 156
089-621 RC Temp Sensor Fail (Hidden Fail) ..................................................................... 144 092-660 ATC K Amplitude Fail ......................................................................................... 157
089-639 Lead Regi Out Of Range (Hidden Fail)................................................................. 144 092-661 Temperature Sensor Fail.................................................................................... 157
089-674 MOB LED Fail-In ................................................................................................ 145 092-662 Humidity Sensor Fail .......................................................................................... 157
089-675 MOB LED Fail-Center......................................................................................... 145 092-663 Minisetup ADC Fail............................................................................................. 157
089-676 MOB LED Fail-Out.............................................................................................. 146 092-665 ATC Y Average Fail ............................................................................................ 158
CHAIN 91 092-666 ATC M Average Fail ........................................................................................... 158
092-667 ATC C Average Fail ............................................................................................ 158
091-312 CC HVPS Broken Fail ......................................................................................... 147
092-668 ATC K Average Fail ............................................................................................ 159
091-313 CRUM ASIC Communication Fail ....................................................................... 147
091-320 Wire Cut Fail....................................................................................................... 147 CHAIN 93
091-400 Waste Toner Container Near Full ........................................................................ 147 093-300 Marking Drawer Interlock Open .......................................................................... 161
091-401 Drum Cartridge K Near Life ................................................................................. 147 093-313 Toner Filling Fail................................................................................................. 161
091-403 CC Assy Near Life............................................................................................... 148 093-314 Dispense Broken Y ............................................................................................ 161
091-404 CC Assy Life Over............................................................................................... 148 093-315 Dispense Broken M ............................................................................................ 161
091-406 Drum Cartridge K Pre Near Life ........................................................................... 148 093-316 Dispense Broken C ............................................................................................ 162
091-411 Drum Cartridge Y Near Life ................................................................................. 148 093-317 Dispense Broken K ............................................................................................ 162
091-416 Drum Cartridge Y Pre Near Life ........................................................................... 148 093-320 Deve Motor Fail .................................................................................................. 162
091-421 Drum Cartridge M Near Life................................................................................. 148 093-329 Toner Refill Stop ................................................................................................ 163
091-426 Drum Cartridge M Pre Near Life .......................................................................... 148
093-407 Toner Y Pre Near Empty ..................................................................................... 163 2.3 All Controller FIP
093-408 Toner M Pre Near Empty..................................................................................... 163
093-409 Toner C Pre Near Empty ..................................................................................... 163 2.3.1 OF-xxx FIP
093-421 Toner K1 Near Empty & K2 Empty ....................................................................... 163 OF-01 Common System Fail ............................................................................................ 177
093-422 Toner K2 Near Empty & K1 Empty ....................................................................... 163 OF-02 HDD System Fail................................................................................................... 177
093-423 Toner Y Near Empty ........................................................................................... 163 OF-03 NET/USB System Fail ........................................................................................... 178
093-424 Toner M Near Empty........................................................................................... 163 OF-04 Panel System Fail ................................................................................................. 178
093-425 Toner C Near Empty ........................................................................................... 164 OF-05 IIT System Fail ...................................................................................................... 179
093-600 Dispense Near Broken Y .................................................................................... 164 OF-06 IOT System Fail..................................................................................................... 179
093-601 Dispense Near Broken M.................................................................................... 164 OF-07 FAX System Fail.................................................................................................... 179
093-602 Dispense Near Broken C .................................................................................... 164 OF-08 116-324 Fail.......................................................................................................... 179
093-603 Dispense Near Broken K .................................................................................... 164 OF-09 Common Job Fail .................................................................................................. 180
093-912 Toner K Empty ................................................................................................... 165 OF-10 HDD Job Fail ......................................................................................................... 180
093-918 Toner K2 CRUM Communication Fail ................................................................. 165 OF-11 FAX Job Fail.......................................................................................................... 180
093-924 Toner K1 CRUM Communication Fail ................................................................. 165 OF-12 033-363 Fail.......................................................................................................... 180
093-925 Toner K1 CRUM Data Broken Fail....................................................................... 165 OF-13 016-782 / 016-784 Fail........................................................................................... 181
093-926 Toner K1 CRUM Data Mismatch Fail................................................................... 165 OF-14 FAX Card Fail........................................................................................................ 181
093-927 Toner Y CRUM Communication Fail ................................................................... 166 OF-15 NET Job Fail.......................................................................................................... 181
093-928 Toner M CRUM Communication Fail................................................................... 166 OF-30 [No Error Code] (No problems during service call) .................................................. 181
093-929 Toner C CRUM Communication Fail ................................................................... 166 OF-31 [No Error Code] (Problem: ’Does not start up at power ON’ error can be reproduced.) 182
093-932 Toner Cartridge Exchange Time Over................................................................. 166 OF-32 [No Error Code] (Problem: ’Does not return from Power Save’ error can be reproduced.) 182
093-933 Toner Y CRUM Data Broken Fail......................................................................... 167 OF-33 [No Error Code] (Problem: ’Remained in ’Copying...’ or ’Printing...’ error can be reproduced.)182
093-934 Toner M CRUM Data Broken Fail ........................................................................ 167
2.3.2 Controller FIP
093-935 Toner C CRUM Data Broken Fail......................................................................... 167
093-936 Toner K2 CRUM Data Broken Fail....................................................................... 167 002-xxx FIP
093-937 Toner Y CRUM Data Mismatch Fail..................................................................... 167 002-400 Processing previous job in AWPM fail ................................................................. 185
093-938 Toner M CRUM Data Mismatch Fail .................................................................... 167 002-500 UI error............................................................................................................... 185
093-939 Toner C CRUM Data Mismatch Fail..................................................................... 168 002-770 JT Processing - HD Full ...................................................................................... 185
093-940 Toner K2 CRUM Data Mismatch Fail................................................................... 168
003-xxx FIP
CHAIN 94 003-310 IIT extension memory capacity is insufficient....................................................... 187
094-320 1st BTR Retract Fail............................................................................................ 169 003-311 IIT CDI I/F Mismatch ........................................................................................... 187
094-321 1st BTR Contact Fail........................................................................................... 169 003-318 IITsc Soft Fail ..................................................................................................... 187
094-322 2nd BTR Retract Fail .......................................................................................... 169 003-319 IITsc Video Driver Detection Fail ......................................................................... 187
094-323 2nd BTR Contact Fail.......................................................................................... 170 003-320 IISS-ESS Communication Fail 1 ......................................................................... 187
003-321 IISS-ESS Communication Fail 2 ......................................................................... 187
2.2.2 Other Failure FIP
003-322 IISS-ESS Communication Fail 3 ......................................................................... 188
2.2.2.1 AC Power FIP....................................................................................................... 171
003-323 IISS-ESS Communication Fail 4 ......................................................................... 188
2.2.2.2 +5VDC Power FIP ................................................................................................ 171
003-324 IISS-ESS Communication Fail 5 ......................................................................... 188
2.2.2.3 +24VDC Power FIP (IOT) ..................................................................................... 171
003-325 IISS-ESS Communication Fail 6 ......................................................................... 188
2.2.2.4 +24VDC Power FIP (IIT) ....................................................................................... 172
003-326 IISS-ESS Communication Fail 7 ......................................................................... 188
2.2.3 Generic FIP 003-327 IISS-ESS Communication Fail 8 ......................................................................... 188
2.2.3.1 Reflective Sensor Failure FIP ............................................................................... 173 003-328 IISS-ESS Communication Fail 9 ......................................................................... 189
2.2.3.2 Permeable Sensor Failure FIP.............................................................................. 173 003-329 IISS-ESS Communication Fail 10 ....................................................................... 189
2.2.3.3 Switch (Normal/Open) Failure FIP ........................................................................ 173 003-330 IISS-ESS Communication Fail 11 ....................................................................... 189
2.2.3.4 Solenoid/Clutch Not Energized Failure FIP ........................................................... 174 003-331 IISS-ESS Communication Fail 12 ....................................................................... 189
2.2.3.5 Solenoid/Clutch Left Energized Failure FIP........................................................... 174 003-332 IISS-ESS Communication Fail 13 ....................................................................... 189
2.2.3.6 Motor Does Not Rotate Failure FIP ........................................................................ 175 003-333 IISS-ESS Communication Fail 14 ....................................................................... 189
2.2.3.7 Motor Left Running Failure FIP.............................................................................. 175 003-334 IISS-ESS Communication Fail 15 ....................................................................... 189
2.2.3.8 NIP/RELEASE SOLENOID Not Energized Failure FIP.......................................... 175 003-335 IISS-ESS Communication Fail 16 ....................................................................... 190
003-336 IISS-ESS Communication Fail 17 ....................................................................... 190

Version 1.2 12/2014

2-5
Color C60/C70 Printer Troubleshooting
Color C60/C70 Printer 12/2014
Troubleshooting
Version 1.2 2-6
003-337 IISS-ESS Communication Fail 18 ....................................................................... 190 003-965 ATS/APS No Paper (IITsc Detect) ...................................................................... 199
003-338 IISS-ESS Communication Fail 19 ....................................................................... 190 003-966 ATS/APS No Destination (IITsc) ......................................................................... 199
003-339 IISS-ESS Communication Fail 20 ....................................................................... 190 003-967 DADF APS No Destination ................................................................................. 199
003-340 IISS-ESS Communication Fail 21 ....................................................................... 190 003-968 Punch position error ........................................................................................... 199
003-341 IISS-ESS Communication Fail 22 ....................................................................... 191 003-969 Punch size error ................................................................................................. 200
003-342 IISS-ESS Communication Fail 23 ....................................................................... 191 003-970 FAX Line Memory Overflow ................................................................................ 200
003-343 IISS-ESS Communication Fail 24 ....................................................................... 191 003-971 prevention code detect with the right to cancel ..................................................... 200
003-344 IISS_ESS X Hotline Fail PowerOn ...................................................................... 191 003-972 Maximum Stored Page Over Flow ...................................................................... 200
003-345 X PIO Unmatch Fail 1 .......................................................................................... 191 003-973 Every direction difference................................................................................... 200
003-346 X PIO Unmatch Fail 2 .......................................................................................... 191 003-974 Next Original Specification ................................................................................. 200
003-700 Returned a lot of Documents error ....................................................................... 191 003-976 FAX Line Memory Overflow (N up) ...................................................................... 201
003-701 Duplication prevention code detect ..................................................................... 192 003-977 Document Miss Match (Multi Scan)..................................................................... 201
003-702 Different magnification, for surface and back of a document ................................ 192 003-978 Color Document Miss Mutch (Multi Scan)............................................................ 201
003-703 Auto Color Correction Patch Position Fail ............................................................ 192 003-980 Staple position error ........................................................................................... 201
003-704 Color Correction Value Difference Fail ................................................................ 192 003-981 Staple size error ................................................................................................. 201
003-705 Paper Size Mismatch of the Energy Saving Return Fail ........................................ 192 003-982 IITsc HDD access error ...................................................................................... 201
003-706 Last Doc Fix Without Perfect Bind Body Page ...................................................... 193
003-750 Book Duplex-Insufficient Docs............................................................................ 193 005-xxx FIP
003-751 Under PANTHER Capacity (Scan)...................................................................... 193 005-500 Write to DADF-ROM error detection (During DLD method) .................................. 203
003-752 Cannot scan 600DPI .......................................................................................... 193 005-940 DADF No Original............................................................................................... 203
003-753 Cannot scan over 300DPI ................................................................................... 193 005-941 Doc number of sheets is insufficient .................................................................... 203
003-754 S2X recoverable error ........................................................................................ 194 005-942 Doc fault loading on DADF.................................................................................. 203
003-755 S2X command error ........................................................................................... 194 005-945 Document guide set mistake. ............................................................................. 203
003-756 S2X command error ........................................................................................... 194 005-946 Manuscript reading equipment obstacle detection .............................................. 204
003-757 Cannot scan over 400DPI ................................................................................... 194 005-947 Document guide set mistake 2. ........................................................................... 204
003-760 Scan Settings Error ............................................................................................ 194 005-948 Manuscript reading equipment obstacle detection .............................................. 204
003-761 Incorrect Paper Tray Size ................................................................................... 194 007-xxx FIP
003-763 Adjustment Chart Not Found............................................................................... 195 007-954 SMH size mismatch............................................................................................ 205
003-764 Document insufficient (image overlay) ................................................................ 195 007-959 OHP kind mismatch (Not white frame OHP) ........................................................ 205
003-780 Scan Image Compression Error.......................................................................... 195 007-960 Paper kind mismatch.......................................................................................... 205
003-795 AMS Limit Error .................................................................................................. 195 007-969 CentreTray full stack .......................................................................................... 205
003-910 Perfect Bind Cover Doc Count Over .................................................................... 195
003-913 Document Size Error (Without Ability for Auto Detect).......................................... 195 010-xxx FIP
003-930 Cannot scan over 300DPI ................................................................................... 196 010-414 Fusing Unit Web Life End.................................................................................... 207
003-931 Cannot scan over 400DPI ................................................................................... 196
003-932 Cannot scan 600DPI .......................................................................................... 196 011-xxx FIP
003-933 Next Documents Cannot scan over 300DPI ........................................................ 196 011-941 MBX #01 Bin Full Stack....................................................................................... 209
003-934 Next Documents Cannot scan over 400DPI ........................................................ 196 011-942 MBX #02 Bin Full Stack....................................................................................... 209
003-935 Next Documents Cannot scan over 600DPI ........................................................ 196 011-943 MBX #03 Bin Full Stack....................................................................................... 209
003-940 DAM memory insufficient.................................................................................... 197 011-944 MBX #04 Bin Full Stack....................................................................................... 209
003-941 Page memory insufficient ................................................................................... 197 011-945 MBX #05 Bin Full Stack....................................................................................... 209
003-942 Document size Auto Detect error......................................................................... 197 011-946 MBX #06 Bin Full Stack....................................................................................... 209
003-944 Image repeat count fail........................................................................................ 197 011-947 MBX #07 Bin Full Stack....................................................................................... 209
003-946 Every direction difference (Copy APS) ................................................................ 197 011-948 MBX #08 Bin Full Stack....................................................................................... 210
003-947 Return Documents counts error .......................................................................... 198 011-949 MBX #09 Bin Full Stack....................................................................................... 210
003-948 Return Documents mismatch ............................................................................. 198 011-950 MBX #10 Bin Full Stack....................................................................................... 210
003-951 1job max page over............................................................................................. 198
012-xxx FIP
003-952 Return Documents Color mismatch .................................................................... 198
012-500 Write to Finisher/MACS-ROM error detection (During DLD method) ................... 211
003-955 Documents size exchange error ......................................................................... 198
012-911 Stacker Lower Safety ......................................................................................... 211
003-956 Documents size unknown error........................................................................... 198
012-914 Stacker Tray Staple Set Over Count.................................................................... 211
003-963 No APS object Tray............................................................................................. 199
012-965 Stapler Pin near empty ....................................................................................... 211 016-323 B-Formatter Fatal Error ...................................................................................... 221
012-966 Scratch Sheet Compile....................................................................................... 211 016-324 Scheduled Image Overwrite ............................................................................... 221
012-969 IOT Center Tray Full ........................................................................................... 211 016-325 Using Personal Certificate.................................................................................. 221
016-326 Cont-UI Cable Connection Fail ........................................................................... 221
016-xxx FIP 016-327 BackPlane Connection Fail ................................................................................ 221
016-210 SW Option Fail (HDD Not Exist) .......................................................................... 213 016-328 Cont-MCU Cable Connection Fail....................................................................... 221
016-211 SW Option Fail (SysMemory Low) ...................................................................... 213 016-329 Long Boot Diag Page Memory Not Detected Fail ................................................. 221
016-212 SW Option Fail (Page Memory Low).................................................................... 213 016-330 Cont System Memory Fail-1 ............................................................................... 222
016-213 SW Option Fail (Printer CARD Not Exist) ............................................................. 213 016-331 Cont System Memory Fail-2 ............................................................................... 222
016-214 SW Option Fail (Fax CARD Not Exist).................................................................. 213 016-332 Cont System Memory Fail-3 ............................................................................... 222
016-215 SW Option Fail (JPEG boad Not Exist) ................................................................ 213 016-333 Long Boot Diag Page Memory Broken Standard Fail ........................................... 222
016-216 SW Option Fail (ExtMemory Not Exist) ................................................................ 214 016-334 Long Boot Diag Page Memory Broken Option Fail ............................................... 222
016-217 SW Option Fail (Controller ROM not Printer kit) ................................................... 214 016-335 Cont ProgramROM Fail-1................................................................................... 222
016-218 PS KIT Not Exist for XDOD.................................................................................. 214 016-336 Cont ProgramROM Fail-2................................................................................... 223
016-219 License is required (Printer Kit). .......................................................................... 214 016-337 Cont ProgramROM Fail-3................................................................................... 223
016-220 S2X unrecoverable error .................................................................................... 214 016-338 Cont FontROM Fail-1 ......................................................................................... 223
016-221 S2X communication error ................................................................................... 214 016-339 Cont FontROM Fail-2 ......................................................................................... 223
016-222 S2X self-diag error ............................................................................................. 215 016-340 Cont FontROM Fail-3 ......................................................................................... 223
016-223 S2X SDRAM Error.............................................................................................. 215 016-341 Cont FontROM Fail-4 ......................................................................................... 224
016-224 S2X PCI Reg Error.............................................................................................. 215 016-342 Cont RTC Fail..................................................................................................... 224
016-225 S2X ROM CheckSum Error ................................................................................ 215 016-343 Long Boot Diag Timer Fail................................................................................... 224
016-226 S2X IIT Connection Error.................................................................................... 215 016-345 Cont NV-Memory Fail......................................................................................... 224
016-227 S2X DDR Error................................................................................................... 215 016-346 Cont A4FAX Modem Diagnosis Fail .................................................................... 224
016-228 S2X Image Processing Error .............................................................................. 215 016-347 Cont PageMemory Fail....................................................................................... 224
016-229 SW Option Fail (FCW-UI Not Exist) ..................................................................... 216 016-348 Cont PageMemory Fail-2 ................................................................................... 225
016-230 License is required (PS ImageLog Kit)................................................................. 216 016-349 Cont MAC Address Data Fail .............................................................................. 225
016-231 SW Option Fail (Image Ext PWB Not Exist) .......................................................... 216 016-350 Cont SEEP-ROM Fail-1...................................................................................... 225
016-232 MRC HW Initialize Error...................................................................................... 216 016-351 Cont SEEP-ROM Fail-2...................................................................................... 225
016-233 SW Option Fail (USB Host Not Exist) ................................................................... 216 016-352 Internal Network Initialize Fail ............................................................................. 225
016-234 XCP Out of Memory Error ................................................................................... 217 016-360 Cont UI Fail-1 ..................................................................................................... 225
016-235 XCP Internal Error .............................................................................................. 217 016-362 Cont UI Fail-2 ..................................................................................................... 226
016-236 XCP not active.................................................................................................... 217 016-363 Cont LyraCard Fail ............................................................................................. 226
016-237 Auth plugin not active.......................................................................................... 217 016-364 Cont USB2.0 Host Fail........................................................................................ 226
016-238 Custom svc not active......................................................................................... 217 016-365 Cont USB2.0 Device Fail .................................................................................... 226
016-239 Auth contents not exist........................................................................................ 218 016-366 Cont HDD Fail-1 ................................................................................................. 226
016-240 S2X NVM CheckSum Fail................................................................................... 218 016-367 Cont HDD Fail-2 ................................................................................................. 227
016-241 SW Option Fail (SIP_FAX Not Exist) ................................................................... 218 016-368 Cont Torino Fail.................................................................................................. 227
016-242 System GMT Clock Fail ...................................................................................... 218 016-369 Cont S2X PWB Fail............................................................................................. 227
016-310 ssmm Job Log Full.............................................................................................. 218 016-370 Cont Fail ............................................................................................................ 227
016-311 No Scanner that Should Be ................................................................................. 218 016-371 Cont USB1.1 Host Fail........................................................................................ 227
016-312 SW Option Fail (Hybrid WaterMark Not Exist)...................................................... 219 016-372 Cont HDD FileSystem Fail-A .............................................................................. 227
016-313 Hybrid WaterMark setting mismatch ................................................................... 219 016-373 Cont HDD FileSystem Fail-B .............................................................................. 228
016-314 SW Option Fail (Hybrid WaterMark Not Exist)...................................................... 219 016-374 Cont HDD FileSystem Fail-C .............................................................................. 228
016-315 IIT Interface Fail ................................................................................................. 219 016-375 Cont HDD FileSystem Fail-D .............................................................................. 228
016-316 Page Memory Not Detected................................................................................ 219 016-376 Cont HDD FileSystem Fail-E .............................................................................. 228
016-317 Page Memory Broken- Standard ........................................................................ 220 016-377 Cont HDD FileSystem Fail-F............................................................................... 228
016-318 Page Memory Broken- Option ............................................................................ 220 016-378 Cont HDD FileSystem Fail-G .............................................................................. 228
016-319 Long Boot Diag IIT Interface Fail ......................................................................... 220 016-379 Cont HDD FileSystem Fail-H .............................................................................. 229
016-320 Document Formatter Fatal Error ......................................................................... 220 016-380 Cont HDD FileSystem Fail-I................................................................................ 229
016-321 Fax Module Error................................................................................................ 220 016-381 Cont HDD FileSystem Fail-J ............................................................................... 229
016-322 JBA Account Full ................................................................................................ 220 016-382 Cont HDD FileSystem Fail-P .............................................................................. 229

Version 1.2 12/2014

2-7
Color C60/C70 Printer Troubleshooting
Color C60/C70 Printer 12/2014
Troubleshooting
Version 1.2 2-8
016-400 802.1x authentication failure............................................................................... 229 016-516 XPS PrintTicket description error........................................................................ 239
016-401 802.1x EAP type not supported ........................................................................... 229 016-517 PS Booklet Illegal Color Mode Change................................................................ 239
016-402 802.1x authentication failure by timing out........................................................... 230 016-518 PS Booklet Conflict WM...................................................................................... 239
016-403 802.1x certificate failure...................................................................................... 230 016-519 Device DV - Reached Limit ................................................................................. 239
016-404 802.1x inside failure............................................................................................ 230 016-520 MRC HW Job Error ............................................................................................. 239
016-405 Certificate DB File error....................................................................................... 230 016-521 SmartCard Not Found ........................................................................................ 239
016-406 802.1x client certificate failure............................................................................. 230 016-522 LDAP SSL error 112 ........................................................................................... 240
016-407 XCP Plugin Secrity Exception ............................................................................. 231 016-523 LDAP SSL error 113 ........................................................................................... 240
016-408 XCP Invalid Plugin.............................................................................................. 231 016-524 LDAP SSL error 114 ........................................................................................... 240
016-409 XCP Plugin Version Incompatible ....................................................................... 231 016-525 LDAP SSL error 115 ........................................................................................... 240
016-410 XCP_PLUGIN_PROPERTY_INVALID.............................................................. 231 016-526 LDAP SSL error 116 ........................................................................................... 240
016-411 XCP_UNSUPPORTED_CLASS_VERSION ..................................................... 231 016-527 LDAP SSL error 117 ........................................................................................... 240
016-412 XCP Plugin Misc Error ........................................................................................ 231 016-528 SmartCard Not Auth ........................................................................................... 241
016-413 Couldnt detect proxy server automatically........................................................... 231 016-529 Remote Download server timeout ...................................................................... 241
016-414 Couldnt connect to Xerox server or proxy. ........................................................... 232 016-533 Kerberos Attestation protocol error 37 ................................................................ 241
016-415 Connection to Xerox server has timed out............................................................ 232 016-534 Kerberos Attestation protocol error 41,42 ........................................................... 241
016-416 An invalid state message received from server. ................................................... 232 016-535 Remote Download file access error .................................................................... 241
016-417 Invalid network settings were found. ................................................................... 232 016-536 Host name solution error in Remote Download.................................................... 241
016-421 Input Tray is Removed ........................................................................................ 233 016-537 Remote Download server connection error......................................................... 242
016-422 Diag Offline ........................................................................................................ 233 016-538 Remote Download file write error ........................................................................ 242
016-423 Offline ................................................................................................................ 233 016-539 Kerberos Attestation protocol error other ............................................................ 242
016-424 Low Power Mode................................................................................................ 233 016-543 Attestation Agent error 543................................................................................. 242
016-425 Sleep Mode........................................................................................................ 233 016-545 Attestation Agent error 545................................................................................. 242
016-427 802.1x authentication failure (Network 2) ............................................................ 234 016-546 Attestation Agent error 546................................................................................. 242
016-428 802.1x EAP type not supported (Network 2) ........................................................ 234 016-548 Attestation Agent error 548................................................................................. 243
016-429 802.1x authentication failure by timing out (Network 2) ........................................ 234 016-553 Attestation Agent error 553................................................................................. 243
016-430 802.1x certificate failure (Network 2) ................................................................... 234 016-554 Attestation Agent error 554................................................................................. 243
016-431 802.1x inside failure (Network 2) ......................................................................... 234 016-555 Attestation Agent error 555................................................................................. 243
016-432 802.1x client certificate failure (Network 2) .......................................................... 235 016-556 Attestation Agent error 556................................................................................. 243
016-450 SMB Host name duplicated................................................................................. 235 016-557 Attestation Agent error 557................................................................................. 244
016-453 Dynamic DNS - IPv6 NG ..................................................................................... 235 016-558 Attestation Agent error 558................................................................................. 244
016-454 DNS renewal failure of dynamic .......................................................................... 235 016-559 Remote Download parameter error .................................................................... 244
016-455 SNTP server time out.......................................................................................... 235 016-560 Attestation Agent error 560................................................................................. 244
016-456 SNTP time asynchronous................................................................................... 236 016-562 ADetected user duplication, in a cert agent.......................................................... 244
016-461 Under non-transmitted image log stagnation....................................................... 236 016-563 ImageLog Memory Full (Exp. Kit)........................................................................ 244
016-500 Write to Cont-ROM error detection (During DLD method) .................................... 236 016-564 Remote Download Server Authentication Failed................................................. 245
016-501 Write to S2X-ROM error detection (During DLD method) ..................................... 236 016-565 Backup Restore Error......................................................................................... 245
016-502 Write to Cont/S2X/IISS/DADF/IOT/Fin/FaxCard error detection (During PJL method)236 016-566 Backup Restore Condition Error ......................................................................... 245
016-503 SMTP Server Fail for Redirector.......................................................................... 236 016-567 Backup Capacity Full ......................................................................................... 245
016-504 POP Server Fail for Redirector ............................................................................ 237 016-568 Backup Restore Failed ....................................................................................... 245
016-505 POP Authentication Fail for Redirector................................................................ 237 016-569 Attestation Agent error 569................................................................................. 246
016-506 Image Log HDD Full............................................................................................ 237 016-570 Job ticket out of memory ..................................................................................... 246
016-507 ImageLog Send Fail01 ....................................................................................... 237 016-571 Job ticket wrong param....................................................................................... 246
016-508 ImageLog Send Fail02 ....................................................................................... 237 016-572 Job ticket media error ......................................................................................... 246
016-509 ImageLog No Send Rule01................................................................................. 237 016-573 Job ticket parse error .......................................................................................... 246
016-510 ImageLog No Send Rule02................................................................................. 238 016-574 Host name solution error in FTP .......................................................................... 246
016-511 ImageLog Invalid Send Rule01 ........................................................................... 238 016-575 DNS server un-sets up in FTP ............................................................................. 247
016-512 ImageLog Invalid Send Rule02 ........................................................................... 238 016-576 Server connection error in FTP ........................................................................... 247
016-513 SMTP Server Reception Error ............................................................................ 238 016-577 Problem in FTP service ...................................................................................... 247
016-514 XPS Error........................................................................................................... 238 016-578 Login name or a password error in FTP................................................................ 247
016-515 XPS Short of Memory ......................................................................................... 238 016-579 Scanning picture preservation place error in FTP ................................................ 247
016-580 File name acquisition failure from FTP server ...................................................... 248 016-719 Out of PCL Memory ............................................................................................ 257
016-581 File name suffix limit over in FTP.......................................................................... 248 016-720 PCL Command Error.......................................................................................... 257
016-582 File creation failure in FTP................................................................................... 248 016-721 Other Error......................................................................................................... 257
016-583 Lock folder creation failure in FTP ....................................................................... 248 016-722 Job cancel by staple position NG......................................................................... 257
016-584 Folder creation failure in FTP .............................................................................. 248 016-723 Job cancel by punch position NG ........................................................................ 258
016-585 File delete failure in FTP...................................................................................... 248 016-724 Complex Position Error of Staple and Punch ....................................................... 258
016-586 Lock folder delete failure in FTP .......................................................................... 249 016-725 B-Formatter Library Image Conversion Error ...................................................... 258
016-587 Folder delete failure in FTP ................................................................................. 249 016-726 PDL Auto Switch Fail .......................................................................................... 258
016-588 Data write-in failure to FTP server ....................................................................... 249 016-727 0-page document is unstorable in a MailBox........................................................ 258
016-589 Data read failure from FTP server........................................................................ 249 016-728 Unsupported TIFF Data...................................................................................... 259
016-590 Data reading failure from FTP server................................................................... 249 016-729 TIFF Data Size too Big ........................................................................................ 259
016-591 FTP scan filing policy injustice............................................................................. 249 016-730 Unsupported ART Command ............................................................................. 259
016-592 NEXTNAME.DAT file access error in FTP ........................................................... 250 016-731 Invalid TIFF Data................................................................................................ 259
016-593 Internal error in FTP Scan ................................................................................... 250 016-732 Form not registerd .............................................................................................. 259
016-594 TYPE command failure in FTP ............................................................................ 250 016-733 Destination address resolution error ................................................................... 259
016-595 PORT command failure in FTP ........................................................................... 250 016-734 Simple transmittion report invocation error.......................................................... 260
016-596 CDUP command failure in FTP ........................................................................... 250 016-735 Updating Job Templete ...................................................................................... 260
016-597 Same name file exists in FTP servcer .................................................................. 250 016-736 Remote directory lock error................................................................................. 260
016-598 Email message size over .................................................................................... 251 016-737 Remote lock directory remove error .................................................................... 260
016-599 Email message size over .................................................................................... 251 016-738 PS Booklet Illegal OutPut Size ............................................................................ 260
016-600 KO Authentication Locked.................................................................................. 251 016-739 PS Booklet Document Output Missmatch ........................................................... 261
016-601 Illegal Access Detection ..................................................................................... 251 016-740 PS Booklet OutPut Tray Missmatch .................................................................... 261
016-603 HDD not found Fail ............................................................................................. 251 016-741 Download Mode NGJob Fail ............................................................................... 261
016-604 Created debug-log by System ............................................................................ 251 016-742 Download Data Product ID Mismatch ................................................................. 261
016-605 Created debug-log by ExtCont............................................................................ 252 016-743 Device Model/Panel Type Error .......................................................................... 261
016-606 Cont-BP Cable Connection Fail .......................................................................... 252 016-744 Download Data CheckSum Error........................................................................ 262
016-607 Cont-UI Cable Connection Fail ........................................................................... 252 016-745 Download Data XPJL Fatal Error ........................................................................ 262
016-608 Cont-MCU Cable Connection Fail....................................................................... 252 016-746 Unsupported PDF File........................................................................................ 262
016-609 PCI Option No Support Device Fail...................................................................... 252 016-747 No memory for drawing annotation ..................................................................... 262
016-610 PCIEX Option No Support Device Fail................................................................. 252 016-748 HD Full............................................................................................................... 262
016-611 SD Card Connection Fail .................................................................................... 253 016-749 JCL Syntax Error ................................................................................................ 262
016-612 Log Image Creation Failure ................................................................................ 253 016-750 Print job ticket description error ........................................................................... 263
016-700 Password is under minimum figures.................................................................... 253 016-751 PDF Error........................................................................................................... 263
016-701 Out of ART EX Memory....................................................................................... 253 016-752 PDF Short of Memory ......................................................................................... 263
016-702 Out of Page Buffer .............................................................................................. 253 016-753 PDF Password Mismatched ............................................................................... 263
016-703 Email To Invalid Box ........................................................................................... 254 016-754 PDF LZW Not Installed ....................................................................................... 263
016-704 Mailbox is Full..................................................................................................... 254 016-755 PDF Print Prohibited........................................................................................... 264
016-705 Secure Print Fail................................................................................................. 254 016-756 Auditron - Prohibit Service .................................................................................. 264
016-706 Max. User Number Exceeded............................................................................. 254 016-757 Auditron - Invalid User ........................................................................................ 264
016-707 Sample Print Fail ................................................................................................ 255 016-758 Auditron - Disabled Function............................................................................... 264
016-708 HD Full by Annotation/Watermark image ............................................................ 255 016-759 Auditron - Reached Limit .................................................................................... 264
016-709 ART EX Command Error .................................................................................... 255 016-760 PS Decompose failure........................................................................................ 264
016-710 Delayed Print Fail ............................................................................................... 255 016-761 FIFO EMPTY ..................................................................................................... 265
016-711 Email transmission size limit over........................................................................ 255 016-762 Print LANG Not Installed..................................................................................... 265
016-712 Under PANTHER Capacity (I-Formtter).............................................................. 256 016-763 POP server is not found. ..................................................................................... 265
016-713 Security Box Password Error .............................................................................. 256 016-764 SMTP Server Connect Error ............................................................................... 265
016-714 Security Box is not Enable................................................................................... 256 016-765 SMTP Server HD Full ......................................................................................... 265
016-715 ESCP Form Invalid Password............................................................................. 256 016-766 SMTP Server File System Error .......................................................................... 265
016-716 TIFF Data Overflow ............................................................................................ 256 016-767 Invalid E-mail Address........................................................................................ 266
016-717 Fax/Internet FAX Send Result Not Found............................................................ 256 016-768 Invalid Sender Address ...................................................................................... 266
016-718 Out of PCL6 Memory .......................................................................................... 257 016-769 SMTP Server Unsupported DSN ........................................................................ 266

Version 1.2 12/2014

2-9
Color C60/C70 Printer Troubleshooting
Color C60/C70 Printer 12/2014
Troubleshooting
Version 1.2 2-10
016-770 The direct fax function is canceled by NVM. ......................................................... 266 017-700 ThinPrint Connection Timeout Fail ..................................................................... 277
016-771 Scan Data Repository ERR (DNS address) ......................................................... 266 017-701 ThinPrint Connection Fail ................................................................................... 277
016-772 Scan Data Repository ERR (DNS Library)........................................................... 266 017-702 ThinPrint Invalid Data Fail................................................................................... 277
016-773 Invalid IP Address............................................................................................... 267 017-703 ThinPrint Over Maximum Data Size Fail.............................................................. 277
016-774 HD Full - Compression Convert........................................................................... 267 017-704 ThinPrint Internal Fail ......................................................................................... 277
016-775 HD Full - Image Convert ...................................................................................... 267 017-705 ThinPrint SSL Authentication Invalid Certification Fail......................................... 277
016-776 Image Conversion Error ..................................................................................... 267 017-706 ThinPrint SSL Authentication Before Expiration Fail............................................ 277
016-777 HD Access ERR-Image Convert ......................................................................... 268 017-707 ThinPrint SSL Authentication Expired Fail .......................................................... 278
016-778 HD Full - Scan Image Convert ............................................................................. 268 017-708 ThinPrint SSL Authentication Misrepresentation Fail .......................................... 278
016-779 Scan Image Conversion Error............................................................................. 268 017-709 ThinPrint SSL Fail .............................................................................................. 278
016-780 HD Access ERR-Image Convert ......................................................................... 268 017-710 Media Type is Not Supported by Remote............................................................. 278
016-781 Server Connect ERR .......................................................................................... 268 017-711 SIP Redirect Response Fail................................................................................ 278
016-782 Server Login ERR............................................................................................... 268 017-712 SIP Session Timeout Fail ................................................................................... 278
016-783 Invalid Server Path ............................................................................................. 269 017-713 Start TLS Unsupported Fail ................................................................................ 279
016-784 Server Write ERR ............................................................................................... 269 017-714 SMTP Over SSL Fail .......................................................................................... 279
016-785 Server HD Full .................................................................................................... 269 017-715 SSL Cert Untrusted Fail...................................................................................... 279
016-786 HD Full-Scan Write ERR..................................................................................... 270 017-716 SSL Cert Date Invalid Fail ................................................................................... 279
016-787 Invalid Server IP ADD ......................................................................................... 270 017-717 SSL Server Cert Expired Fail .............................................................................. 279
016-788 Retrieve to Browser Failed.................................................................................. 270 017-718 SSL Server Cert Invalid Fail ................................................................................ 280
016-789 HD Full - Job Memory.......................................................................................... 270 017-719 SMTP Over SSL Internal Fail .............................................................................. 280
016-790 Email fragment over ........................................................................................... 271 017-720 Contract Type Fail .............................................................................................. 280
016-791 File Retrieve Fail................................................................................................. 271 017-721 Geographic Region Fail ..................................................................................... 280
016-792 Specified Job Not Found..................................................................................... 271 017-722 Total Impressions Over Fail ................................................................................ 280
016-793 MF I/O HD Full .................................................................................................... 271 017-723 DocuWorks Unsupported character Fail ............................................................. 281
016-794 MediaReader:Media No Insert............................................................................ 271 017-724 Denshi-Pen Syntax Fail...................................................................................... 281
016-795 MediaReader:Format Error ................................................................................ 271 017-725 Forced Annotation Syntax Fail............................................................................ 281
016-796 Document insert operation error ......................................................................... 272 017-728 Scan JobFlow Document Fail ............................................................................. 281
016-797 MediaReader:Image File Read Error .................................................................. 272 017-729 Temporary Err in Pdl Transfer............................................................................. 282
016-798 No TrustMarking Option ..................................................................................... 272 017-730 Network Err in Pdl Transfer ................................................................................. 282
016-799 PLW Print Instruction Fail.................................................................................... 272 017-731 POP Server Not ConnectFail .............................................................................. 282
016-910 Required Resource Not Ready (IOTsc detect) .................................................... 272 017-732 Offline Err in Pdl Transfer.................................................................................... 282
016-911 Multi-Paper Required On A Single Tray ............................................................... 272 017-733 Internal Err in Pdl Transfer .................................................................................. 283
016-912 Insert Position NG Before Perfect Bind Cover...................................................... 273 017-734 AirPrint Data Error .............................................................................................. 283
016-913 Page Delete NG Perfect Bind Cover .................................................................... 273 017-735 Auditron - Prohibit Device Fail............................................................................. 283
016-914 Page Delete NG Perfect Bind Body All Page ........................................................ 273 017-737 Custom Transfer Out Of Memory Fail.................................................................. 283
016-940 Duplex Mix Size NG ............................................................................................ 273 017-738 Custom Transfer JVM Internal Fail...................................................................... 283
016-941 Booklet Duplex Mix Size NG................................................................................ 273 017-739 Custom Transfer Service Not Available Fail ........................................................ 283
016-942 Page Delete Duplex Mix Size NG ........................................................................ 274 017-740 Custom Transfer Plug-in Not Available Fail ......................................................... 284
016-943 Insert doc Duplex Mix Size NG ............................................................................ 274 017-741 Custom Transfer Invalid Plug-in Fail ................................................................... 284
016-944 Document merge NG.......................................................................................... 274 017-742 Custom Transfer Plug-in Connection Fail ........................................................... 284
016-945 Insert doc Duplex print NG .................................................................................. 274 017-743 Custom Transfer Plug-in Authentication Fail....................................................... 284
016-946 Insert doc NG ..................................................................................................... 274 017-744 Custom Transfer Plug-in Access Fail .................................................................. 284
016-947 APS No Destination Error ................................................................................... 274 017-745 Custom Transfer Plug-in Disk Full Fail ................................................................ 285
016-948 Small Book action NG ......................................................................................... 274 017-746 Custom Transfer Plug-in Disk Fail....................................................................... 285
016-949 Insert Mix doc NG ............................................................................................... 275 017-747 Custom Transfer Plug-in Connection Timeout Fail .............................................. 285
016-981 HDD access error ............................................................................................... 275 017-748 Custom Transfer Plug-in Invalid Device Property Fail.......................................... 285
016-982 HDD access error 2............................................................................................. 275 017-749 Custom Transfer Plug-in XML Fail ...................................................................... 285
016-983 Image Log HDD Full............................................................................................ 275 017-750 Custom Transfer Plug-in Internal Fail.................................................................. 285
016-985 Data size over flow (Scan to Email)...................................................................... 275 017-751 Custom Transfer Plug-in Other Fail..................................................................... 286
017-754 SCAN DISABLE DURING DFE ASRS PRINT FAIL............................................. 286
017-xxx FIP 017-755 Software Download via Network Fail................................................................... 286
017-756 AAA Registration Data Invalid............................................................................. 286 018-502 Login failure in SMB............................................................................................ 297
017-759 Download Data E-signature Inspection Error ...................................................... 286 018-503 CA Message Receiver Timeout .......................................................................... 297
017-760 POP Over SSL Fail ............................................................................................. 286 018-504 CA SessionID Mismatch..................................................................................... 298
017-761 SSL Server Cert Untrusted Fail (POP)................................................................. 287 018-505 SMB-DOS protocol error 1-005........................................................................... 298
017-762 SSL Server Cert Date Invalid Fail (POP).............................................................. 287 018-506 CA FieldID Mismatch.......................................................................................... 298
017-763 SSL Server Cert Expired Fail (POP) .................................................................... 287 018-507 CA Credential Error ............................................................................................ 298
017-764 SSL Server Cert Invalid Fail (POP)...................................................................... 287 018-508 CA Server Fatal Error ......................................................................................... 298
017-765 POP Over SSL Internal Fail................................................................................. 288 018-509 Template parameter conflict............................................................................... 299
017-766 POP Over SSL Fail ............................................................................................. 288 018-510 Host name solution error in BMLinkS .................................................................. 299
017-767 SSL Cert Untrusted Fail (POP)............................................................................ 288 018-511 DNS server un-sets up in BMLinkS ..................................................................... 299
017-768 SSL Cert Date Invalid Fail (POP)......................................................................... 288 018-512 Service Connect error in BMLinkS ...................................................................... 299
017-769 SSL Server Cert Expired Fail (POP) .................................................................... 289 018-513 BMLinkS Service Not Found.............................................................................. 299
017-770 SSL Server Cert Invalid Fail (POP)...................................................................... 289 018-514 bmlinks access-right-violation............................................................................ 300
017-771 POP Over SSL Internal Fail................................................................................. 289 018-515 bmlinks storage-access-error ............................................................................ 300
017-772 Scan All Blank Page Fail ..................................................................................... 289 018-516 bmlinks unsupported-attribute ........................................................................... 300
017-773 Netlog Task Error ............................................................................................... 290 018-517 bmlinks storage-full............................................................................................ 300
017-774 Message Lost Error ............................................................................................ 290 018-518 bmlinks operation-not-available ......................................................................... 300
017-775 Network API Error .............................................................................................. 290 018-519 bmlinks unknown-error ...................................................................................... 301
017-776 Syslog Server Error ............................................................................................ 290 018-520 Internal error in BMLinkS Scan ........................................................................... 301
017-777 Queue Full Error................................................................................................. 290 018-521 request send failure in BMLinkS.......................................................................... 301
017-778 Queue Error ....................................................................................................... 290 018-522 response receive failure in BMLinkS ................................................................... 301
017-779 Link Error ........................................................................................................... 291 018-523 image send failure in BMLinkS ............................................................................ 301
017-780 Timeout deletion of held job by resource.............................................................. 291 018-524 Invalid device network setting ............................................................................. 301
017-781 Job Cancel Fail................................................................................................... 291 018-525 HDD full or HDD access error.............................................................................. 302
017-782 Custom ImageProcessing Plugin Version Fail .................................................... 291 018-526 Rejected to be refresh......................................................................................... 302
017-783 Custom ImageProcessing Out Of Memory Fail.................................................... 291 018-527 JT Monitor Internal error ..................................................................................... 302
017-784 Custom ImageProcessing Plugin XML Fail ......................................................... 292 018-528 Soap request error ............................................................................................. 302
017-785 Custom ImageProcessing Plugin Other Fail........................................................ 292 018-529 Duplicate scan request....................................................................................... 302
017-786 Custom ImageProcessing Plugin ImageProcessing Fail..................................... 292 018-530 Authentication error ........................................................................................... 302
017-787 Google Cloud Print Data Error............................................................................. 292 018-531 Failed to create a new job.................................................................................... 303
018-532 Too many jobs to create a new ............................................................................ 303
018-xxx FIP 018-543 Shared name error in SMB server ....................................................................... 303
018-400 IPSEC Error (Configuration Mismatch) ............................................................... 293 018-547 The number restriction over of SMB scan users ................................................... 303
018-401 Incosistent SIP configuration.............................................................................. 293 018-556 HTTP server script error ..................................................................................... 304
018-402 SIP server communication fail ............................................................................ 293 018-557 HTTP Invalid char in filename ............................................................................. 304
018-403 SIP registraion fail (authentication) ..................................................................... 293 018-558 HTTP file not found ............................................................................................. 304
018-404 SIP registration fail(other)................................................................................... 293 018-559 HTTP File duplication fail .................................................................................... 304
018-405 UserAccount Disable ......................................................................................... 294 018-560 HTTP server login fail ......................................................................................... 304
018-406 Setting status of same IP address (IPv4) ............................................................. 294 018-561 HTTP server not found........................................................................................ 304
018-407 Setting status of same IP address (IPv6) ............................................................. 294 018-562 HTTP client error ................................................................................................ 305
018-408 Duplicate IP address IPv4 (Ether2) ..................................................................... 294 018-563 HTTP server error .............................................................................................. 305
018-409 Duplicate IPv6 address (Ether2) ......................................................................... 294 018-564 Host name solution error in HTTP ....................................................................... 305
018-410 Dynamic DNS - IPv4 Update Failure(Eth2).......................................................... 295 018-565 Proxy name solution error in HTTP...................................................................... 305
018-411 Dynamic DNS - IPv6 Update Failure(Eth2).......................................................... 295 018-566 Server Connect error in HTTP............................................................................. 305
018-412 Duplicate IPv6 address (Ether2) ......................................................................... 295 018-567 HTTP server access fail...................................................................................... 306
018-413 Duplicate IPv6 address (Ether2) ......................................................................... 296 018-568 HTTP server SSL access fail .............................................................................. 306
018-414 Duplicate IPv6 address (Ether2) ......................................................................... 296 018-569 HTTP server certificate fail.................................................................................. 306
018-415 Duplicate IPv6 address (Ether2) ......................................................................... 296 018-570 HTTP certificate fail ............................................................................................ 306
018-416 Duplicate IPv6 address (Ether2) ......................................................................... 296 018-571 Internal error in Scan .......................................................................................... 307
018-500 CA Message Receiver Boot Error(S_cert lost)..................................................... 297 018-572 Invalid char in context ......................................................................................... 307
018-501 CA Server Connection Error ............................................................................... 297 018-573 Invalid char in server........................................................................................... 307

Version 1.2 12/2014

2-11
Color C60/C70 Printer Troubleshooting
Color C60/C70 Printer 12/2014
Troubleshooting
Version 1.2 2-12
018-574 Invalid char in volume ......................................................................................... 307 018-729 GCP Network Timeout Fail ................................................................................. 317
018-575 Invalid char in login ............................................................................................. 307 018-730 GCP Network Other Fail ..................................................................................... 317
018-576 Invalid char in path .............................................................................................. 307 018-731 GCP HDD Limit Fail ............................................................................................ 317
018-577 Invalid char in file ................................................................................................ 308 018-732 LDAP protocol error 32 ....................................................................................... 317
018-578 Nw server not found ............................................................................................ 308 018-733 LDAP protocol error 33 ....................................................................................... 318
018-579 Nw server disk full ............................................................................................... 308 018-734 LDAP protocol error 34 ....................................................................................... 318
018-580 Netware invalid volume ...................................................................................... 308 018-735 LDAP protocol error 35 ....................................................................................... 318
018-581 Netware invalid path ........................................................................................... 308 018-736 LDAP protocol error 36 ....................................................................................... 318
018-582 Access right fail .................................................................................................. 309 018-737 GCP Other Fail................................................................................................... 318
018-583 Nw server disk error ............................................................................................ 309 018-738 GCP XMPP Network Fail .................................................................................... 319
018-584 Nw server access fail .......................................................................................... 309 018-739 GCP XMPP Network Other Fail .......................................................................... 319
018-585 Netware error in use............................................................................................ 309 018-740 GCP XMPP Certification Fail .............................................................................. 319
018-586 Netware login fail ................................................................................................ 310 018-741 GCP XMPP Other Fail ........................................................................................ 319
018-587 File duplication fail .............................................................................................. 310 018-743 GCP Network Proxy Fail ..................................................................................... 319
018-588 Scan filing policy invalid ...................................................................................... 310 018-744 GCP Network DNS Resolve Fail ......................................................................... 320
018-589 NEXTNAME.DAT error ...................................................................................... 310 018-745 GCP XMPP Network Proxy Fail .......................................................................... 320
018-590 Same name exists .............................................................................................. 310 018-746 GCP XMPP Network DNS Resolve Fail .............................................................. 320
018-591 File name suffix limit over .................................................................................... 310 018-747 Server not found in SMB ..................................................................................... 320
018-592 lock folder create fail ........................................................................................... 311 018-748 LDAP protocol error 48 ....................................................................................... 321
018-593 lock folder delete fail ........................................................................................... 311 018-749 LDAP protocol error 49 ....................................................................................... 321
018-595 Detected user duplication, in LDAP ..................................................................... 311 018-750 LDAP protocol error 50 ....................................................................................... 321
018-596 LDAP protocol error 596 ..................................................................................... 311 018-751 LDAP protocol error 51 ....................................................................................... 321
018-700 Network Stack is not Initialized Fail...................................................................... 311 018-752 LDAP protocol error 52 ....................................................................................... 322
018-701 LDAP protocol error 01 ....................................................................................... 312 018-753 LDAP protocol error 53 ....................................................................................... 322
018-702 LDAP protocol error 02 ....................................................................................... 312 018-754 LDAP protocol error 54 ....................................................................................... 322
018-703 LDAP protocol error 03 ....................................................................................... 312 018-755 Server connection error in SMB .......................................................................... 322
018-704 LDAP protocol error 04 ....................................................................................... 312 018-756 Server login response timeout in SMB................................................................. 323
018-705 LDAP protocol error 05 ....................................................................................... 312 018-757 Host name solution error in SMB ......................................................................... 323
018-706 LDAP protocol error 06 ....................................................................................... 312 018-758 Picture preservation place or file name mistake................................................... 323
018-707 LDAP protocol error 07 ....................................................................................... 313 018-759 Picture preservation place or file name invalid ..................................................... 324
018-708 LDAP protocol error 08 ....................................................................................... 313 018-760 DFS Link error in SMB ........................................................................................ 324
018-709 Active Communication is Unavailable Now Fail ................................................... 313 018-761 Out of server memory in SMB.............................................................................. 324
018-710 LDAP protocol error 10 ....................................................................................... 313 018-762 Server response timeout in SMB......................................................................... 324
018-711 LDAP protocol error 11 ....................................................................................... 313 018-763 char convert error in SMB ................................................................................... 325
018-712 LDAP protocol error 12 ....................................................................................... 314 018-764 LDAP protocol error 64 ....................................................................................... 325
018-713 LDAP protocol error 13 ....................................................................................... 314 018-765 LDAP protocol error 65 ....................................................................................... 325
018-714 LDAP protocol error 14 ....................................................................................... 314 018-766 LDAP protocol error 66 ....................................................................................... 325
018-715 Kerberos Attestation protocol error 73................................................................. 314 018-767 LDAP protocol error 67 ....................................................................................... 326
018-716 LDAP protocol error 16 ....................................................................................... 314 018-768 LDAP protocol error 68 ....................................................................................... 326
018-717 LDAP protocol error 17 ....................................................................................... 315 018-769 LDAP protocol error 69 ....................................................................................... 326
018-718 LDAP protocol error18........................................................................................ 315 018-770 LDAP protocol error 70 ....................................................................................... 326
018-719 LDAP protocol error 19 ....................................................................................... 315 018-771 LDAP protocol error 71 ....................................................................................... 326
018-720 LDAP protocol error 20 ....................................................................................... 315 018-772 Shared name not found in server......................................................................... 326
018-721 LDAP protocol error 21 ....................................................................................... 315 018-773 Shared name error in server ............................................................................... 327
018-722 GCP Network Fail............................................................................................... 315 018-774 CSB Print Host Name Resolve Fail ..................................................................... 327
018-723 GCP Certification Fail ......................................................................................... 316 018-775 CSB Print Proxy Server Connect Fail .................................................................. 327
018-724 GCP SSL Connection Fail................................................................................... 316 018-776 CSB Print Network Timeout Over........................................................................ 328
018-725 Kerberos Attestation protocol error 22................................................................. 316 018-777 CSB Print Network Connect Fail ......................................................................... 328
018-726 Kerberos Attestation protocol error 70................................................................. 316 018-778 CSB Print Certification Fail ................................................................................. 328
018-727 Kerberos Attestation protocol error 71................................................................. 316 018-779 CSB Print SSL Connect Fail................................................................................ 328
018-728 Kerberos Attestation protocol error 72................................................................. 317 018-780 LDAP protocol error 80 ....................................................................................... 329
018-781 LDAP protocol error 81 ....................................................................................... 329 021-421 Couldn't connect to server to get CFILE Fail. ....................................................... 340
018-782 LDAP protocol error 82 ....................................................................................... 329 021-422 CFILE not found Fail. .......................................................................................... 340
018-783 LDAP protocol error 83 ....................................................................................... 329 021-423 Couldn't get CFILE by size over Fail. ................................................................... 341
018-784 LDAP protocol error 84 ....................................................................................... 329 021-424 Invalid CURL format has detected Fail. ............................................................... 341
018-785 LDAP protocol error 85 ....................................................................................... 329 021-425 A connection has timed out to get CURL Fail........................................................ 341
018-786 LDAP protocol error 86 ....................................................................................... 330 021-426 CURL couldn't be obtained from CFILE Fail......................................................... 341
018-787 LDAP protocol error 87 ....................................................................................... 330 021-427 3G connection timeout Fail (3Gnet-BOX)............................................................ 342
018-788 LDAP protocol error 88 ....................................................................................... 330 021-428 Out of range Fail (3Gnet-BOX)............................................................................ 342
018-789 LDAP protocol error 89 ....................................................................................... 330 021-429 SIM card NG Fail (3Gnet-BOX). .......................................................................... 342
018-790 LDAP protocol error 90 ....................................................................................... 330 021-430 Time setting Fail (3Gnet-BOX)............................................................................ 343
018-791 LDAP protocol error 91 ....................................................................................... 331 021-431 USB connection timeout Fail (3Gnet-BOX). ........................................................ 343
018-792 LDAP protocol error 92 ....................................................................................... 331 021-432 Cannot routing Fail (3Gnet-BOX)........................................................................ 343
018-793 LDAP protocol error 93 ....................................................................................... 331 021-433 Over max call Fail (3Gnet-BOX).......................................................................... 343
018-794 LDAP protocol error 94 ....................................................................................... 331 021-434 3GAdapter Error Fail (3Gnet-BOX)..................................................................... 344
018-795 LDAP protocol error 95 ....................................................................................... 331 021-435 Cannot open 3G connection Fail (3Gnet-BOX). .................................................. 344
018-796 LDAP protocol error 96 ....................................................................................... 331 021-436 DNS Resolver init Fail (3Gnet-BOX). .................................................................. 344
018-797 LDAP protocol error 97 ....................................................................................... 331 021-437 DNS connect Fail (3Gnet-BOX). ......................................................................... 345
018-798 CSB Print Network Other Fail.............................................................................. 332 021-438 DNS resolve host Fail (3Gnet-BOX).................................................................... 345
018-799 CSB Print Abort to Get File from CSB................................................................... 332 021-439 DNS resolve Host (CA) Fail (3Gnet-BOX). .......................................................... 345
021-440 IP Protocol inactive Fail (3Gnet-BOX). ................................................................ 346
021-xxx FIP 021-500 EPAccessoryJobExclusion................................................................................ 346
021-208 An alert for setting chain-link has been detected. ................................................. 333 021-501 Invalid URL has detected.................................................................................... 346
021-210 USB IC Card Reader connection error................................................................. 333 021-502 Couldn’t resolve proxy name. ............................................................................. 346
021-211 USB IC Card Reader broken ............................................................................... 333 021-503 Couldn’t resolve host name. ............................................................................... 347
021-212 USB IC Card Reader Preparing Error .................................................................. 333 021-504 Couldn’t connect to host/proxy............................................................................ 347
021-213 Controller Price Table Error ................................................................................ 333 021-505 Couldn’t establish SSL session........................................................................... 347
021-214 USB IC Card Reader encryption setting error ...................................................... 334 021-506 An invalid peer certificate has received. .............................................................. 347
021-215 Invalid Accessory Kind Setting............................................................................ 334 021-507 Proxy unauthorized access. ............................................................................... 348
021-360 EP Accessory Fail .............................................................................................. 334 021-508 A connection to host/proxy has timed out............................................................. 348
021-361 EP Accessory Kind Config Error.......................................................................... 334 021-509 SOAP Fault: An invalid message detected. ......................................................... 348
021-400 Check Request .................................................................................................. 334 021-510 SOAP Fault: The MC already unregistered. ........................................................ 348
021-401 USB IC Card Reader connection error info .......................................................... 335 021-511 SOAP Fault: The MC already registered (WEP). ................................................. 348
021-402 Couldn’t Resolve Proxy Name Fail...................................................................... 335 021-512 SOAP Fault: The MC already registered (EP-SV)................................................ 349
021-403 Couldn’t Resolve Host Name Fail........................................................................ 335 021-513 SOAP Fault: The MC already registered (EP-DX)................................................ 349
021-404 Couldn’t Connect to Host/Proxy Fail.................................................................... 335 021-514 SOAP Fault: The MC already registered (EP-TRESS)......................................... 349
021-405 Couldn’t Establish SSL Session Fail ................................................................... 336 021-515 SOAP Fault: An invalid product code detected. ................................................... 349
021-406 An Invalid Peer Certificate has Received Fail....................................................... 336 021-516 SOAP Fault: An invalid serial number detected. .................................................. 349
021-407 Proxy Unauthorized Access Fail ......................................................................... 336 021-517 SOAP Fault: The service not responded. ............................................................ 350
021-408 A Connection to Host/Proxy has Timed Out Fail................................................... 336 021-518 SOAP Fault: An internal error occurred on server. ............................................... 350
021-409 A Miscellaneous HTTP Session Error has Detected Fail ...................................... 337 021-519 SOAP Fault: Service is temporarily unavailable. ................................................. 350
021-410 Couldn’t Connect to CA Fail ................................................................................ 337 021-520 Couldn't connect to CA. ...................................................................................... 350
021-411 A Connection to CA has Timed Out Fail ............................................................... 337 021-521 A connection to CA has timed out. ....................................................................... 351
021-412 Couldn't resolve proxy name (CA) Fail. ............................................................... 337 021-522 A miscellaneous CA comm error has detected. ................................................... 351
021-413 Couldn't resolve host name (CA) Fail. ................................................................. 338 021-523 An internal error has occurred. ............................................................................ 351
021-414 Couldn't connect to host/proxy (CA) Fail.............................................................. 338 021-524 A registeration conflict has detected. .................................................................. 351
021-415 Couldn't establish SSL session (CA) Fail............................................................. 338 021-525 An unregistration conflict has detected. .............................................................. 352
021-416 An invalid peer certificate has received (CA) Fail. ................................................ 339 021-526 A miscellaneous http session error has detected. ................................................ 352
021-417 Proxy unauthorized access (CA) Fail. ................................................................. 339 021-527 An invalid message has received. ....................................................................... 352
021-418 An invalid CFILE has received Fail. ..................................................................... 339 021-528 A communication settings was set as disabled. ................................................... 352
021-419 The result of searching proxy is invalid Fail. ......................................................... 339 021-529 Device has already latest firmware. .................................................................... 352
021-420 A connection has timed out to get CFILE Fail. ...................................................... 340 021-530 An internal error has occurred on update server................................................... 353

Version 1.2 12/2014

2-13
Color C60/C70 Printer Troubleshooting
Color C60/C70 Printer 12/2014
Troubleshooting
Version 1.2 2-14
021-531 Service is temporarily unavailable on update svr ................................................. 353 021-582 SWupdate and Batch conflict Fail. ...................................................................... 366
021-532 Found an unsupported ROM set. ........................................................................ 353 021-700 Accessory Failure .............................................................................................. 366
021-533 Software Update unoperational by user. ............................................................. 353 021-701 Accessory Preparing.......................................................................................... 366
021-534 Found an unsupported submodule. .................................................................... 353 021-731 EP Accessory - Function Disabled ...................................................................... 367
021-535 Found an unsupported peripheral. ...................................................................... 354 021-732 EP Accessory Error732 ...................................................................................... 367
021-536 Device already has a Chain Link file..................................................................... 354 021-733 EP Accessory Error733 ...................................................................................... 367
021-537 a software update conflict has detected............................................................... 354 021-750 U Parts Request Fail (EP-SV) ............................................................................. 367
021-538 Couldn’t start software update due to user operation............................................ 354 021-751 Maintenance Request Fail (EP-SV) .................................................................... 367
021-539 The power supply was off at reserved time........................................................... 354 021-770 U Parts Request Fail (EP-DX)............................................................................. 367
021-540 The power was turned off during downloading has detected................................. 354 021-771 Maintenance Request Fail (EP-DX).................................................................... 368
021-541 An invalid software update configuration has detected. ....................................... 355 021-772 EPDX Install, Remove Error ............................................................................... 368
021-542 Reserved Software update capability Fail ........................................................... 355 021-941 EP - Scan Service Paused By Disable ................................................................. 368
021-543 Invalid software version information detect Fail ................................................... 355 021-942 EP - Scan Service Paused By Color Mode ........................................................... 368
021-544 EP-BB Chain-Link setting file access Fail ............................................................ 355 021-943 EP - Print Service Paused By Disable.................................................................. 368
021-545 An EP-BB Function Execution was Not Necessary Fail........................................ 355 021-944 EP - Print Service Paused By Color Mode............................................................ 368
021-546 Couldn't resolve proxy name (CA) Fail................................................................. 356 021-945 EP - Service Paused By Disable.......................................................................... 369
021-547 Couldn't resolve host name (CA) Fail................................................................... 356 021-946 EP - Service Paused By Color Mode.................................................................... 369
021-548 Couldn't connect to host/proxy (CA) Fail.............................................................. 356 021-947 Subtractive Accessory Disable (Scan)................................................................ 369
021-549 Couldn't establish SSL session (CA) Fail............................................................. 357 021-948 Subtractive Accessory Disable (Print) ................................................................ 369
021-550 An invalid peer certificate has received (CA) Fail.................................................. 357 021-949 Subtractive Accessory Disable........................................................................... 369
021-551 Proxy unauthorized access (CA) Fail. ................................................................. 357
021-552 Couldn't use specified cipher (CA) Fail. ............................................................... 357 023-xxx FIP
021-553 An Invalid Message has received (CA) Fail.......................................................... 358 023-500 Panel ROM Download Fail ................................................................................. 371
021-554 An invalid CFILE has received Fail. ..................................................................... 358 023-600 Held Down Key Error(UI-Panel).......................................................................... 371
021-555 The result of searching proxy is invalid Fail. ......................................................... 358 023-601 Held Down Softkey Error(UI-Panel) .................................................................... 371
021-556 A connection has timed out to get CFILE Fail........................................................ 358 024-xxx FIP
021-557 Couldn't connect to server to get CFILE Fail......................................................... 359 024-340 IOT-ESS Communication Fail 1.......................................................................... 373
021-558 CFILE not found Fail. .......................................................................................... 359 024-341 IOT-ESS Communication Fail 2.......................................................................... 373
021-559 Couldn't get CFILE by size over Fail..................................................................... 359 024-342 IOT-ESS Communication Fail 3.......................................................................... 373
021-560 CFILE couldn't be obtained (other error) Fail........................................................ 360 024-343 IOT-ESS Communication Fail 4.......................................................................... 373
021-561 Invalid CURL format has detected Fail. ............................................................... 360 024-345 IOT-ESS Communication Fail 5.......................................................................... 373
021-562 A connection has timed out to get CURL Fail. ....................................................... 360 024-346 IOT-ESS Communication Fail 6.......................................................................... 373
021-563 CURL couldn't be obtained from CFILE Fail......................................................... 360 024-347 IOT-ESS Communication Fail 7.......................................................................... 374
021-564 CURL couldn't be obtained from CFILE (other error) Fail...................................... 361 024-348 IOT-ESS Communication Fail 8.......................................................................... 374
021-565 3G connection timeout Fail (3Gnet-BOX). ........................................................... 361 024-349 IOT-ESS Communication Fail 9.......................................................................... 374
021-566 Out of range Fail (3Gnet-BOX). ........................................................................... 361 024-350 IOT-ESS Communication Fail 10........................................................................ 374
021-567 SIM card NG Fail (3Gnet-BOX). .......................................................................... 361 024-351 IOT-ESS Communication Fail 11........................................................................ 374
021-568 Time setting Fail (3Gnet-BOX)............................................................................ 362 024-352 IOT-ESS Communication Fail 12........................................................................ 375
021-569 USB connection timeout Fail (3Gnet-BOX). ........................................................ 362 024-353 IOT-ESS Communication Fail 13........................................................................ 375
021-570 Cannot routing Fail (3Gnet-BOX)........................................................................ 362 024-354 IOT-ESS Communication Fail 14........................................................................ 375
021-571 Over max call Fail (3Gnet-BOX). ......................................................................... 363 024-355 IOT-ESS Communication Fail 15........................................................................ 375
021-572 RNDIS misc Error (3Gnet-BOX).......................................................................... 363 024-356 IOT-ESS Communication Fail 16........................................................................ 375
021-573 3GAdapter Error Fail (3Gnet-BOX). .................................................................... 363 024-357 IOT-ESS Communication Fail 17........................................................................ 375
021-574 Cannot open 3G connection Fail (3Gnet-BOX).................................................... 363 024-358 IOT-ESS Communication Fail 18........................................................................ 376
021-575 DNS Resolver init Fail (3Gnet-BOX).................................................................... 364 024-359 IOT-ESS Communication Fail 19........................................................................ 376
021-576 DNS connect Fail (3Gnet-BOX). ......................................................................... 364 024-360 IOT-ESS Initialization Fail .................................................................................. 376
021-577 DNS resolve host Fail (3Gnet-BOX). ................................................................... 364 024-361 Invalid IOT PaperSizeGroup Info........................................................................ 376
021-578 DNS resolve Host (CA) Fail (3Gnet-BOX). .......................................................... 365 024-362 Page Sync Illegal Start ....................................................................................... 376
021-579 DNS Resolver misc Error (3Gnet-BOX)............................................................... 365 024-363 Page Sync Illegal Stop........................................................................................ 376
021-580 IP Protocol inactive Fail (3Gnet-BOX). ................................................................ 365 024-364 DMA Transfer Fail .............................................................................................. 377
021-581 DNS resolve Host (Fwrt) Fail (3Gnet-BOX). ........................................................ 366
024-365 Overflow on Loop Back Write .............................................................................. 377 024-920 Face Down Tray1 Paper FULL............................................................................ 386
024-366 JBIG Library Other Fail ....................................................................................... 377 024-922 Face Down Tray2 Paper FULL............................................................................ 386
024-367 Decompress Other Fail ...................................................................................... 377 024-923 Operation Y Toner Empty ................................................................................... 387
024-368 PCI Error ............................................................................................................ 377 024-924 Operation M Toner Empty................................................................................... 387
024-370 Marker Code Detection Fail ................................................................................ 377 024-925 Operation C Toner Empty ................................................................................... 387
024-371 IOT-ESS Communication Fail 21........................................................................ 378 024-926 Punch DustBox Miss Set .................................................................................... 387
024-372 IOT-ESS Communication Fail 22........................................................................ 378 024-927 OCT Full Stack ................................................................................................... 387
024-373 IOT-ESS Communication Fail 23........................................................................ 378 024-928 Scratch Sheet Compile (A-Fin) ........................................................................... 387
024-374 Regi Con PLL Parameter Fail.............................................................................. 378 024-929 Center Tray Full Stack ........................................................................................ 388
024-375 IOT-ESS Communication Fail 24........................................................................ 379 024-930 Stacker Tray Full (LargeSize Full) ....................................................................... 388
024-376 IOT-ESS Communication Fail 25........................................................................ 379 024-931 Staple Dust Full .................................................................................................. 388
024-600 Billing Master Counter repair .............................................................................. 379 024-932 Staple Box Set Fail ............................................................................................. 388
024-601 Billing Backup Counter 1 repair ........................................................................... 379 024-933 Operation Y Drum End of Life.............................................................................. 388
024-602 Billing Backup Counter 2 repair ........................................................................... 379 024-934 Paper kind mismatch.......................................................................................... 388
024-603 SWKey Master Counter repair ............................................................................ 379 024-935 Tray 1 Wrong Medium Type ................................................................................ 389
024-604 SWKey Backup Counter 1 repair......................................................................... 379 024-936 Tray 2 Wrong Medium Type ................................................................................ 389
024-605 SWKey Backup Counter 2 repair......................................................................... 380 024-937 Tray 3 Wrong Medium Type ................................................................................ 389
024-606 Billing Meter Type Master Counter repaire .......................................................... 380 024-938 Tray 4 Wrong Medium Type ................................................................................ 389
024-607 Billing Meter Type Backup Counter 1 repaire ...................................................... 380 024-939 OHP kind mismatch (Not white frame OHP) ........................................................ 389
024-608 Billing Meter Type Backup Counter 2 repaire ...................................................... 380 024-940 Operation M Drum End of Life ............................................................................. 390
024-609 Billing CountType Master Counter repaire .......................................................... 380 024-941 Operation C Drum End of Life.............................................................................. 390
024-610 Billing CountType Backup Counter 1 repaire....................................................... 380 024-942 Booklet sheets counts over................................................................................. 390
024-611 Billing CountType Backup Counter 2 repaire....................................................... 380 024-943 Booklet Low Staple............................................................................................. 390
024-612 Modal Break Point Master Counter repaire.......................................................... 381 024-945 Booklet Full Stack............................................................................................... 390
024-613 Modal Break Point Backup Counter 1 repaire ...................................................... 381 024-946 Tray 1 Out Of Place............................................................................................. 390
024-614 Modal Break Point Backup Counter 2 repaire ...................................................... 381 024-947 Tray 2 Out Of Place............................................................................................. 391
024-615 IOT Unsupported Drum Shut Off ......................................................................... 381 024-948 Tray 3 Out Of Place............................................................................................. 391
024-700 Shortage memory capacity, or no Hard Disk ........................................................ 381 024-949 Tray 4 Out Of Place............................................................................................. 391
024-701 Invalid instruction of face inversion...................................................................... 382 024-950 Tray 1 Empty ...................................................................................................... 391
024-702 Paper Jam ......................................................................................................... 382 024-951 Tray 2 Empty ...................................................................................................... 391
024-703 Booklet Sheets Count Over While Printing Fail .................................................... 382 024-952 Tray 3 Empty ...................................................................................................... 391
024-704 Denshi-Pen Error When Printing Fails................................................................. 382 024-953 Tray 4 Empty ...................................................................................................... 392
024-705 Force Annotation Template Fail.......................................................................... 382 024-954 Tray SMH Empty ................................................................................................ 392
024-706 Denshi-Pen Print Condition Error........................................................................ 382 024-955 Tray 6 Empty ...................................................................................................... 392
024-707 Duplex Inversion Prohibited Media Fail (Duplex Job)........................................... 383 024-956 Tray 7 Empty ...................................................................................................... 392
024-708 Duplex Inversion Prohibited Media Fail (Face Down Output Job) ......................... 383 024-957 Interposer Empty ............................................................................................... 392
024-742 Print Booklet sheets counts over ......................................................................... 383 024-958 SMH size mismatch............................................................................................ 392
024-746 Print Request Failure-Paper ............................................................................... 384 024-959 Tray1 size mismatch .......................................................................................... 393
024-747 Print Instruction Fail............................................................................................ 384 024-960 Tray2 size mismatch .......................................................................................... 393
024-748 Bates Numbering Digit Over ............................................................................... 384 024-961 Tray3 size mismatch .......................................................................................... 393
024-775 Print Booklet sheets counts over(Not field attachment)........................................ 384 024-962 Tray4 size mismatch .......................................................................................... 393
024-900 Upper Tray Out Of Place ..................................................................................... 384 024-963 Finisher Punch DustBox FULL............................................................................ 393
024-910 Tray1 size mismatch .......................................................................................... 385 024-965 ATS/APS No Paper (IOTsc detect) ..................................................................... 394
024-911 Tray2 size mismatch .......................................................................................... 385 024-966 ATS/APS No Destination Error ........................................................................... 394
024-912 Tray3 size mismatch .......................................................................................... 385 024-967 Different width Mix Paper detect (Stapler job) ...................................................... 394
024-913 Tray4 size mismatch .......................................................................................... 385 024-968 Stapler/Punch Batting ........................................................................................ 394
024-914 Tray6 size mismatch .......................................................................................... 385 024-969 Different width Mix Punch ................................................................................... 394
024-915 Tray7 size mismatch .......................................................................................... 385 024-970 Tray 6 Out Of Place............................................................................................. 394
024-916 Mix Full Stack ..................................................................................................... 386 024-971 Tray 7 Out Of Place............................................................................................. 395
024-917 Stacker Tray Staple Set Over Count.................................................................... 386 024-972 Tray6 size mismatch .......................................................................................... 395
024-919 FaceUP Tray Close ............................................................................................ 386 024-973 Tray7 size mismatch .......................................................................................... 395

Version 1.2 12/2014

2-15
Color C60/C70 Printer Troubleshooting
Color C60/C70 Printer 12/2014
Troubleshooting
Version 1.2 2-16
024-974 Interposer Tray Size Mismatch ........................................................................... 395 026-727 Media filepath fail ............................................................................................... 406
024-975 Copy Booklet sheets counts over ........................................................................ 395 026-728 WSD Scan Network Access Fail ......................................................................... 406
024-976 Finisher Staple Status NG................................................................................... 395 026-729 WSD Scan Data Transfer Fail ............................................................................. 407
024-977 Stapler Feed Ready Fail ..................................................................................... 396 026-730 Can’t Detect Paper Size Of Specified Tray .......................................................... 407
024-978 Booklet Stapler NG............................................................................................. 396 026-731 PJL PIN Number Fail .......................................................................................... 407
024-979 Stapler Near Empty ............................................................................................ 396 026-732 PJL Printcount Range Over Fail.......................................................................... 407
024-980 Finisher Stacker Tray Full ................................................................................... 396 026-733 PJL Password Fail ............................................................................................. 407
024-981 Finisher TopTray Full.......................................................................................... 397 026-734 Can not change to the PJLDIAG MODE .............................................................. 407
024-982 Stacker Lower Safety warning ............................................................................ 397 026-735 Authentication Makes Waiting Print Jobs Deleted ............................................... 408
024-983 Booklet Tray Full................................................................................................. 397 026-736 Internal Error in HTTP upload ............................................................................. 408
024-984 Booklet Low Staple F .......................................................................................... 397 026-737 Network Error..................................................................................................... 408
024-985 SMH Stop check................................................................................................. 397 026-738 Browser close during job .................................................................................... 408
024-987 Envelop Folder Tray Full ..................................................................................... 398 026-739 Authentication Makes Waiting Scan Job Deleted Fail .......................................... 408
024-988 Envelop Folder Tray Set Fail ............................................................................... 398
024-989 Booklet Low Staple R.......................................................................................... 398 027-xxx FIP
024-990 Punch Dust Full .................................................................................................. 398 027-310 DFE Communication Fail (SubSystem) .............................................................. 411
027-311 DFE Parameter Error (SubSystem) .................................................................... 411
025-xxx FIP 027-312 ExtPrint Check Mode Error (SubSystem)............................................................ 411
025-596 Diag HDD Mentenance Fail ................................................................................ 399 027-313 ExtPrint I/F Mismatch (SubSystem) .................................................................... 411
025-597 Diag HDD Initialize Fail ....................................................................................... 399 027-400 Net Off Line ........................................................................................................ 411
027-442 Duplicat IP address ............................................................................................ 411
026-xxx FIP 027-443 Duplicate IP address .......................................................................................... 412
026-400 Exceed the number of connection of USB Host Fail.............................................. 401 027-444 Duplicat IP address ............................................................................................ 412
026-401 IOT Registration Error Occurring ........................................................................ 401 027-445 Illegal IP address................................................................................................ 412
026-700 LDAP protocol MAX error.................................................................................... 401 027-446 Duplicat IP address ............................................................................................ 412
026-701 Adress Book request overflow ............................................................................ 401 027-447 Duplicat IP address ............................................................................................ 413
026-702 Adress Book directory service overflow............................................................... 401 027-452 Duplicat IP address ............................................................................................ 413
026-703 Abort with Logout................................................................................................ 401 027-500 SMTP Server Fail for Mail IO ............................................................................... 413
026-704 DocuWorks Error ............................................................................................... 402 027-501 POP Server Fail for Mail IO ................................................................................. 413
026-705 DocuWorks Short of Memory .............................................................................. 402 027-502 POP Authentication Fail for Mail IO ..................................................................... 414
026-706 DocuWorks Print Prohibited ............................................................................... 402 027-503 POP server communication timeout ................................................................... 414
026-707 DocuWorks Unlock Failed .................................................................................. 402 027-504 Response reception is not expected from server ................................................. 414
026-708 URL data size over.............................................................................................. 402 027-513 SMB Scan client has no right to access................................................................ 414
026-709 URL hdd full........................................................................................................ 402 027-514 Host name solution error in SMB ......................................................................... 414
026-710 S/MIME unsupported cipher decrypt fail.............................................................. 403 027-515 DNS server un-sets up in SMB ............................................................................ 415
026-711 Multi-page file size over ...................................................................................... 403 027-516 Server connection error in SMB .......................................................................... 415
026-712 HTTP out job overlap error .................................................................................. 403 027-518 Login name or a password error in SMB............................................................... 415
026-713 Couldnt detect proxy server automatically........................................................... 403 027-519 Scanning picture preservation place error in SMB ............................................... 416
026-714 Couldnt connect to Xerox server or proxy. ........................................................... 404 027-520 File name acquisition failure from SMB server ..................................................... 416
026-715 Connection to Xerox server has timed out............................................................ 404 027-521 File name suffix limit over in SMB ........................................................................ 416
026-716 An invalid state message received from server. ................................................... 404 027-522 File creation failure in SMB ................................................................................. 416
026-717 Invalid network settings were found. ................................................................... 404 027-523 Lock folder creation failure in SMB ...................................................................... 416
026-718 PS Print Instruction Fail....................................................................................... 405 027-524 Folder creation failure in SMB ............................................................................. 417
026-719 Internal error in Scan........................................................................................... 405 027-525 File delete failure in SMB .................................................................................... 417
026-720 Media full............................................................................................................ 405 027-526 Lock folder delete failure in SMB ......................................................................... 417
026-721 Media access fail ................................................................................................ 405 027-527 Folder delete failure in SMB ................................................................................ 417
026-722 Media format fail ................................................................................................. 405 027-528 Data write-in failure to SMB server ...................................................................... 417
026-723 Media access fail ................................................................................................ 406 027-529 Data read failure from SMB server ...................................................................... 418
026-724 Remote Download file size error.......................................................................... 406 027-530 File name duplicate failure in SMB ...................................................................... 418
026-725 Remote Download file checksum error................................................................ 406 027-531 SMB scan filing policy injustice ........................................................................... 418
026-726 Options inconsistent........................................................................................... 406 027-532 NEXTNAME.DAT file access error in SMB.......................................................... 418
027-533 Internal error in SMB Scan .................................................................................. 418 027-727 Ext Srv. Req Invalid Params ............................................................................... 428
027-543 SMB server name specification error .................................................................. 418 027-728 Ext Srv. Req File Exceed .................................................................................... 428
027-547 SMB Protocol error 4-007 ................................................................................... 419 027-729 CSB Scan DNS Server Un-sets Up ..................................................................... 429
027-548 SMB Protocol error 4-008 ................................................................................... 419 027-730 SMTP mail division error..................................................................................... 429
027-549 SMB Protocol error 4-009 ................................................................................... 419 027-731 Server Limit Err .................................................................................................. 429
027-564 SMB Protocol error 4-024 ................................................................................... 419 027-732 Server Access Err .............................................................................................. 429
027-565 SMB Protocol error 4-025 ................................................................................... 420 027-733 Server SSL Err ................................................................................................... 429
027-566 SMB Protocol error 4-026 ................................................................................... 420 027-734 Server Certificate Err.......................................................................................... 429
027-569 SMB (TCP/IP)is not started................................................................................. 420 027-735 Device SSL Config Err ........................................................................................ 430
027-572 SMB Protocol error 4-032 ................................................................................... 420 027-736 Device Certificate Err ......................................................................................... 430
027-573 SMB Protocol error 4-033 ................................................................................... 421 027-737 Template Server Read ERR ............................................................................... 430
027-574 SMB Protocol error 4-034 ................................................................................... 421 027-738 CSB Scan Proxy Server Connect Fail ................................................................. 430
027-576 SMB Protocol error 4-036 ................................................................................... 421 027-739 Invalid Template Server Path.............................................................................. 431
027-578 SMB Protocol error 4-038 ................................................................................... 421 027-740 Template Server Login ERR ............................................................................... 431
027-584 SMB Protocol error 4-044 ................................................................................... 421 027-741 Template Server Connect Fail ............................................................................ 431
027-585 SMB Protocol error 4-045 ................................................................................... 422 027-742 HD File System Full ............................................................................................ 431
027-586 SMB Protocol error 4-046 ................................................................................... 422 027-743 Template Server Install ERR .............................................................................. 431
027-587 SMB Protocol error 4-047 ................................................................................... 422 027-744 Template Server ADD ERR (DNS Library) .......................................................... 432
027-588 SMB Protocol error 4-048 ................................................................................... 422 027-745 Template Server ADD ERR (DNS address) ........................................................ 432
027-589 SMB Protocol error 4-049 ................................................................................... 422 027-746 JobTemplate Pool Server Not Ready .................................................................. 432
027-590 SMB Protocol error 4-050 ................................................................................... 423 027-747 CSB Scan Proxy Server Un-sets Up.................................................................... 432
027-591 SMB Protocol error 4-051 ................................................................................... 423 027-748 CSB Scan Network Timeout Over ....................................................................... 432
027-599 SMB Protocol error 4-other ................................................................................. 423 027-749 CSB Scan Network Connect Fail ........................................................................ 433
027-600 ExtPrint Check Mode Error ................................................................................. 423 027-750 Fax document incongruent................................................................................. 433
027-700 Mail address domain err ..................................................................................... 423 027-751 Job Template analysis error................................................................................ 433
027-701 Disconnect network cable .................................................................................. 424 027-752 Must user un inputting......................................................................................... 433
027-702 Certificate for addresses, was not found ............................................................. 424 027-753 Job flow service request disabled ....................................................................... 433
027-703 Certificate for addresses, was expired ................................................................ 424 027-754 Job flow service File signature setting mismatch ................................................. 433
027-704 Certificate for addresses, was untrusted ............................................................. 424 027-755 CSB Scan Network Other Fail ............................................................................. 434
027-705 Certificate for addresses, was revoked ............................................................... 424 027-756 CSB Scan Other Internal Error ............................................................................ 434
027-706 Certificate not found ........................................................................................... 424 027-757 Ext Srv. SSL Fail................................................................................................. 434
027-707 Certificate expired .............................................................................................. 424 027-760 XJT Command Fail............................................................................................. 435
027-708 Certificate untrusted........................................................................................... 425 027-761 Web Print time out .............................................................................................. 435
027-709 Certificate revoked ............................................................................................. 425 027-762 Illegal Web Print job ticket ................................................................................... 435
027-710 S/MIME mail was disabled.................................................................................. 425 027-763 Auditron - Cannot Verify User ............................................................................. 435
027-711 S/MIME mail sender certificate not found ............................................................ 425 027-770 PDL Error........................................................................................................... 436
027-712 S/MIME mail sender certificate not valid .............................................................. 425 027-771 DFE Disk Full ..................................................................................................... 436
027-713 S/MIME mail was altered .................................................................................... 426 027-772 SMTP server error (HELO Command refusal) ..................................................... 436
027-714 S/MIME mail sender impersonation .................................................................... 426 027-773 SMTP server communication timeout ................................................................. 436
027-715 S/MIME mail certficate not support...................................................................... 426 027-774 SMTP address inaccurate character................................................................... 436
027-716 No-Signed mail receipt was rejected ................................................................... 426 027-775 Too many SMTP address................................................................................... 436
027-717 No MX Record at the DNS ................................................................................... 426 027-776 SMTP server error (EHLO Command refusal) ..................................................... 436
027-718 CSB Print Other Internal Error............................................................................. 426 027-777 SMTP server un-supports SMTP-AUTH. ............................................................ 437
027-719 CSB Scan Host Name Resolve Fail..................................................................... 427 027-778 There is no mode specified by SMTP-AUTH........................................................ 437
027-720 Ext Srv. Host Not Found...................................................................................... 427 027-779 It attestation-fails by SMTP-AUTH ...................................................................... 437
027-721 Ext Srv. Not Found.............................................................................................. 427 027-796 Email Not Printed ............................................................................................... 437
027-722 Ext Srv. Timeout Fail........................................................................................... 427 027-797 Invalid Output Destination .................................................................................. 437
027-723 Ext Srv. Authentication Fail................................................................................. 428 027-798 JFS Target Document Not Found Fail ................................................................. 437
027-724 Ext Srv. Access Fail ............................................................................................ 428 027-910 Manual duplex operation(Back Print from Tray7) ................................................ 437
027-725 Ext Srv. Operation Fail........................................................................................ 428 027-911 Manual duplex(Back Print from Tray6) ................................................................ 438
027-726 Ext Srv. Unknown State ...................................................................................... 428 027-912 Manual duplex(Back Print from Tray5) ................................................................ 438

Version 1.2 12/2014

2-17
Color C60/C70 Printer Troubleshooting
Color C60/C70 Printer 12/2014
Troubleshooting
Version 1.2 2-18
027-913 Manual duplex(Back Recovery - Front Print) ....................................................... 438 028-954 SMH Offline Fail ................................................................................................. 448
027-914 Manual duplex(Back Recovery - Front Print) ....................................................... 438 028-955 Tray 6 Offline Fail ............................................................................................... 448
027-915 Manual duplex(Back Recovery - Front Print) ....................................................... 438 028-956 Tray 7 Offline Fail ............................................................................................... 448
027-916 Manual duplex(Back Recovery - Back Print)........................................................ 438 028-957 Tray 8 Offline Fail ............................................................................................... 448
027-917 Manual duplex(Back Recovery - Back Print)........................................................ 438 028-958 Tray 9 Offline Fail ............................................................................................... 448
027-918 Manual duplex(Back Recovery - Back Print)........................................................ 439 028-959 Interposer Tray Offline Fail ................................................................................. 448
028-960 Tray 1 Paper Mismatch for Temporary Stock....................................................... 448
028-xxx FIP 028-961 Tray 2 Paper Mismatch for Temporary Stock....................................................... 449
028-910 Wrong Fusing Unit Type Fail ............................................................................... 441 028-962 Tray 3 Paper Mismatch for Temporary Stock....................................................... 449
028-911 Wrong Fusing Unit Mode Fail .............................................................................. 441 028-963 Tray 4 Paper Mismatch for Temporary Stock....................................................... 449
028-912 Fusing Unit Lever Envelope Fail.......................................................................... 441 028-964 SMH Paper Mismatch for Temporary Stock ........................................................ 449
028-914 Wrong Fusing Unit Width Fail .............................................................................. 441 028-965 Tray 6 Paper Mismatch for Temporary Stock....................................................... 449
028-915 Stacker Tray Z-Fold Full...................................................................................... 441 028-966 Tray 7 Paper Mismatch for Temporary Stock....................................................... 450
028-916 Envelope Folder Tray Pause Detect Fail ............................................................. 442 028-967 Tray 8 Paper Mismatch for Temporary Stock....................................................... 450
028-917 Stock File Name Fail ........................................................................................... 442 028-968 Tray 9 Paper Mismatch for Temporary Stock....................................................... 450
028-918 Tray Setting Fail ................................................................................................. 442 028-969 Interposer Tray Paper Mismatch for Tempraly Stock ........................................... 450
028-919 Stock File Fail ..................................................................................................... 442 028-970 Stacker Near Low Staple .................................................................................... 450
028-920 Tray 1 Setting Fail ............................................................................................... 442 028-971 Booklet Near Low Staple F.................................................................................. 451
028-921 Tray 2 Setting Fail ............................................................................................... 442 028-972 Booklet Near Low Staple R ................................................................................. 451
028-922 Tray 3 Setting Fail ............................................................................................... 442 028-973 Tray 8 Empty ...................................................................................................... 451
028-923 Tray 4 Setting Fail ............................................................................................... 443 028-974 Tray 9 Empty ...................................................................................................... 451
028-924 SMH Setting Fail................................................................................................. 443 028-975 Tray 8 Out Of Place............................................................................................. 451
028-925 Tray 6 Setting Fail ............................................................................................... 443 028-976 Tray 9 Out Of Place............................................................................................. 452
028-926 Tray 7 Setting Fail ............................................................................................... 443 028-977 Tray 8 size mismatch.......................................................................................... 452
028-927 Tray 8 Setting Fail ............................................................................................... 443 028-978 Tray 9 size mismatch.......................................................................................... 452
028-928 Tray 9 Setting Fail ............................................................................................... 443 028-979 Tray 8 size mismatch.......................................................................................... 452
028-929 Interposer Tray Setting Fail................................................................................. 444 028-980 Tray 9 size mismatch.......................................................................................... 452
028-930 Tray 1 Set Confirm Wait Fail ................................................................................ 444
028-931 Tray 2 Set Confirm Wait Fail ................................................................................ 444 033-xxx FIP
028-932 Tray 3 Set Confirm Wait Fail ................................................................................ 444 033-310 Fax Charge Function Fail By Multi Channel ......................................................... 455
028-933 Tray 4 Set Confirm Wait Fail ................................................................................ 444 033-311 Invalid Addressbook Data are Registered........................................................... 455
028-934 SMH Set Confirm Wait Fail.................................................................................. 444 033-312 Controller not respond when system is changing mode ....................................... 455
028-935 Tray 6 Set Confirm Wait Fail ................................................................................ 445 033-313 USB disconnected ............................................................................................. 455
028-936 Tray 7 Set Confirm Wait Fail ................................................................................ 445 033-314 Controller ROM Fax Card ROM mismatch .......................................................... 455
028-937 Tray 8 Set Confirm Wait Fail ................................................................................ 445 033-315 USB Fatal Error .................................................................................................. 455
028-938 Tray 9 Set Confirm Wait Fail ................................................................................ 445 033-316 FAX Device Cont Error ....................................................................................... 455
028-939 Interposer Tray Set Confirm Wait Fail .................................................................. 445 033-317 FAX Device Error ............................................................................................... 456
028-940 Tray 1 Tab Confirm Wait Fail ............................................................................... 445 033-318 Image Processing Error...................................................................................... 456
028-941 Tray 2 Tab Confirm Wait Fail ............................................................................... 445 033-319 Fax Control task detects error ............................................................................. 456
028-942 Tray 3 Tab Confirm Wait Fail ............................................................................... 446 033-320 Controller not respond when system is Booting ................................................... 456
028-943 Tray 4 Tab Confirm Wait Fail ............................................................................... 446 033-321 Fax Card not respond when system is Booting..................................................... 456
028-944 SMH Tab Confirm Wait Fail ................................................................................. 446 033-322 FAX Card I/F timeout .......................................................................................... 456
028-945 Tray 6 Tab Confirm Wait Fail ............................................................................... 446 033-323 FAX Card Mini I/F timeout ................................................................................... 457
028-946 Tray 7 Tab Confirm Wait Fail ............................................................................... 446 033-324 USB state change Error...................................................................................... 457
028-947 Tray 8 Tab Confirm Wait Fail ............................................................................... 446 033-325 FAX Card Mini Fatal Error ................................................................................... 457
028-948 Tray 9 Tab Confirm Wait Fail ............................................................................... 447 033-326 Mini Manager Fatal Error .................................................................................... 457
028-949 Interposer Tray Tab Confirm Wait Fail ................................................................. 447 033-327 FCM no response to stop request........................................................................ 457
028-950 Tray 1 Offline Fail................................................................................................ 447 033-328 Failed to initialize fax log ..................................................................................... 457
028-951 Tray 2 Offline Fail................................................................................................ 447 033-329 Detected fax process failuer ............................................................................... 458
028-952 Tray 3 Offline Fail................................................................................................ 447 033-330 FoIP Unrecoverable Error .................................................................................. 458
028-953 Tray 4 Offline Fail................................................................................................ 447 033-331 FoIP Controller Init Fail ....................................................................................... 458
033-332 FoIP Cont not respond when system is Booting ................................................... 458 033-542 Selected Channel Dial Error ............................................................................... 466
033-333 FoIP Cont not respond when system is sleeping .................................................. 458 033-543 Dial Error (Incorrect Dial Data.) ........................................................................... 467
033-334 Can not send a message to FoIP CONT .............................................................. 458 033-544 Busy tone detect................................................................................................. 467
033-335 Illegal fault code notice ....................................................................................... 458 033-545 T0 Timeout......................................................................................................... 467
033-336 Access to a non-mounted channel ...................................................................... 459 033-546 Cannot detect dial tone ....................................................................................... 467
033-337 FaxCard mismatch............................................................................................. 459 033-547 Abort during transmission................................................................................... 467
033-338 Illegal type of FaxBox.......................................................................................... 459 033-548 No manual send line ........................................................................................... 467
033-339 faxc2 not respond when system is sleeping ......................................................... 459 033-549 Fax service disabled........................................................................................... 468
033-340 Pflite_Fax_Log_Write_Fail ................................................................................ 459 033-550 cannot diable FAX service .................................................................................. 468
033-363 Fax Card Reset (Reboot).................................................................................... 459 033-551 Internal I/F Error ................................................................................................. 468
033-500 Modem CS-bit Error ........................................................................................... 460 033-552 too many Error lines............................................................................................ 468
033-501 No Appropriate PIX Data .................................................................................... 460 033-553 no mailbox/relay................................................................................................. 468
033-502 Post-message resend exceeded........................................................................ 460 033-554 Wrong Password/Receive Banned..................................................................... 468
033-503 T1 Timeout......................................................................................................... 460 033-555 incorrect password............................................................................................. 469
033-504 T2 Timeout......................................................................................................... 460 033-556 Wrong Password/Send Banned ......................................................................... 469
033-505 T5 Timeout......................................................................................................... 460 033-557 Desinations or Sevices Exceeded ...................................................................... 469
033-506 DCN Receive ..................................................................................................... 461 033-558 remote ID is in black list ....................................................................................... 469
033-507 Unable to receive by remote................................................................................ 461 033-559 no remote ID....................................................................................................... 469
033-508 Destination Polling Error..................................................................................... 461 033-560 illegal authentication ID ...................................................................................... 469
033-509 DCS/NSS Resend Exceeded ............................................................................. 461 033-561 cannot do TRESS/RCC job................................................................................. 470
033-510 Fallback Error .................................................................................................... 461 033-562 held RCC job ...................................................................................................... 470
033-511 No response after 3rd DTC/NSC......................................................................... 461 033-563 No printable paper size ....................................................................................... 470
033-512 Remote has no Relay ......................................................................................... 462 033-564 Power Off during transmission............................................................................ 470
033-513 Remote has no Mailbox ...................................................................................... 462 033-565 No. of Desinations Exceeded.............................................................................. 470
033-514 Carrier Down Detected....................................................................................... 462 033-566 No destination specified ..................................................................................... 470
033-516 EOR Receive ..................................................................................................... 462 033-567 Dial Error (Incorrect Dial Data.) ........................................................................... 470
033-517 ECM Phase C Flag Timeout................................................................................ 462 033-568 FCM watchdog timeout in FAX comm ................................................................. 471
033-518 Remote cannot receive SUB............................................................................... 462 033-569 Detected image direction conflict ........................................................................ 471
033-519 PTX has no SEP capability.................................................................................. 463 033-570 Retry Over(no shutdown notification setting) ...................................................... 471
033-520 Remote cannot receive passward....................................................................... 463 033-571 Manual send job canceled(FaxReportLogFull) ................................................... 471
033-521 Transmission Canceled via DTMF...................................................................... 463 033-572 FaxReport print job canceled(JobFull occured)................................................... 471
033-522 DTMF I/F Timeout .............................................................................................. 463 033-573 domain regulation check error ............................................................................ 472
033-523 Line 1 not connected........................................................................................... 463 033-574 Access to a non-mounted channel ...................................................................... 472
033-524 Line 2 not connected........................................................................................... 463 033-575 Modem Polarity Inversion Detected .................................................................... 472
033-525 Line 3 not connected........................................................................................... 464 033-576 Inaccurate dial data ............................................................................................ 472
033-526 ECM Error .......................................................................................................... 464 033-577 Modem Image Under Run................................................................................... 472
033-527 EOR Send.......................................................................................................... 464 033-578 Modem Frame Size Over.................................................................................... 472
033-528 RTN Send .......................................................................................................... 464 033-580 Missing VoIP Gateway ....................................................................................... 472
033-529 RTN Receive ..................................................................................................... 464 033-581 Access Authentication failure ............................................................................. 473
033-530 DTMF Illegal Procedure Error............................................................................. 464 033-582 Mismatched ability ............................................................................................. 473
033-531 DTMF Procedure Error....................................................................................... 465 033-583 Temporarily unavailable..................................................................................... 473
033-532 Illegal Command Received ................................................................................ 465 033-584 SIP request timeout............................................................................................ 473
033-533 T.30 Protocol Error ............................................................................................. 465 033-585 SIP request error ................................................................................................ 473
033-534 Unsupported Function at Remote ....................................................................... 465 033-586 T38 Protocol Not Ready...................................................................................... 473
033-535 DCN Receive at Phase B Send ........................................................................... 465 033-587 T38 Session Error .............................................................................................. 474
033-536 Ring Stopped before Fax Device Release ........................................................... 465 033-588 T38 Packet Lost ................................................................................................. 474
033-537 In and out call conflict .......................................................................................... 466 033-589 T38 Malformed Packet Received........................................................................ 474
033-538 Fax Sending Image Process Error ...................................................................... 466 033-590 T38 Send Error................................................................................................... 474
033-539 Fax Receiving Image Process Error.................................................................... 466 033-591 FoIP Max Sessions Over .................................................................................... 474
033-540 Fax Printing Image Process Error ....................................................................... 466 033-592 FoIP Internal Timeout......................................................................................... 474
033-541 No destination specified ..................................................................................... 466 033-593 Canceled By Remote Peer ................................................................................. 475

Version 1.2 12/2014

2-19
Color C60/C70 Printer Troubleshooting
Color C60/C70 Printer 12/2014
Troubleshooting
Version 1.2 2-20
033-700 T1 Timeout Fail (Outgoing or After Phase B) ........................................................ 475 034-503 Fax Internal High Layer Service Error.................................................................. 483
033-710 Document does not exist..................................................................................... 475 034-504 Fax Stored Memory Exceeded ........................................................................... 483
033-711 Illegal Page inside Document.............................................................................. 475 034-505 Fax Work Memory Exceeded ............................................................................. 484
033-712 System Memory exceeded ................................................................................. 475 034-506 Unsupported Function at Remote....................................................................... 484
033-713 No specified Chain Link ...................................................................................... 475 034-507 Password Check Error ....................................................................................... 484
033-714 Scan Error (No specified doc).............................................................................. 476 034-508 Transmission Canceled via DTMF...................................................................... 484
033-715 Cannot start job .................................................................................................. 476 034-509 DTMF Illegal Procedure Error ............................................................................. 484
033-716 No specified Mailbox .......................................................................................... 476 034-510 DTMF Procedure Error....................................................................................... 484
033-717 Incorrect Password ............................................................................................ 476 034-511 Unable to Send File at Remote............................................................................ 485
033-718 No Document in Mailbox ..................................................................................... 476 034-512 Detect Endless Loop .......................................................................................... 485
033-719 Fax job Canceld not recovery job......................................................................... 476 034-513 Receive Command Error.................................................................................... 485
033-720 Document Creation Failed.................................................................................. 477 034-514 Requested Function Unsupported ..................................................................... 485
033-721 Fax Page Creation Failed ................................................................................... 477 034-515 Illegal Command Received ................................................................................ 485
033-722 Fax immediate send store job canceled............................................................... 477 034-519 No. of Desinations Exceeded ............................................................................. 485
033-724 Fax receive memory over flow............................................................................. 477 034-520 No. of Sevices Exceeded.................................................................................... 485
033-725 Insufficient HDD Space ...................................................................................... 477 034-521 Internal I/F Error ................................................................................................. 486
033-726 Cannot print 2-Sided........................................................................................... 477 034-522 No manual send Line.......................................................................................... 486
033-727 Cannot rotate image ........................................................................................... 477 034-523 Fax service disabled .......................................................................................... 486
033-728 Auto print canceled............................................................................................. 478 034-524 Unable to cancel operation ................................................................................. 486
033-730 Fax Service recovery error.................................................................................. 478 034-525 Specified Chainlink not exist............................................................................... 486
033-731 Inconsistent Instructions .................................................................................... 478 034-526 Chainlink No. out of scope .................................................................................. 486
033-732 Print job canceled by forced polling ..................................................................... 478 034-527 Dial Control Error................................................................................................ 486
033-733 Fax document number get error .......................................................................... 478 034-528 Cannot perform manual send ............................................................................. 487
033-734 Fax Print Suspension ......................................................................................... 478 034-529 No printable paper size....................................................................................... 487
033-735 Fax Memory Allocate Timeout ............................................................................ 479 034-530 DTMF I/F Timeout .............................................................................................. 487
033-736 Internet FAX Off Ramp fail .................................................................................. 479 034-550 Downloader Fail................................................................................................. 487
033-737 Fax card job canceled ......................................................................................... 479 034-700 GCPLock-G3DicepBusy-CodecHang ............................................................... 487
033-738 JBIG Information fail ........................................................................................... 479 034-701 Software Reset .................................................................................................. 488
033-740 Fax immediate receive print canceled ................................................................. 479 034-702 No destination specified ..................................................................................... 488
033-741 Fax page read open timeout................................................................................ 479 034-703 D Channellink cut from network .......................................................................... 488
033-742 Fax page read close timeout ............................................................................... 479 034-704 ISDN D Channel Data Link Error ......................................................................... 488
033-743 Fax page write open timeout ............................................................................... 480 034-705 ISDN Layer 1 Stopped-Power on ........................................................................ 488
033-744 Fax page write close timeout ............................................................................... 480 034-706 ISDN Layer 1 Stopped-Power off ........................................................................ 488
033-745 Fax data write timeout......................................................................................... 480 034-707 FRMR Received ................................................................................................ 489
033-746 Fax data read timeout ......................................................................................... 480 034-708 Illegal Frame Received N(R) .............................................................................. 489
033-747 Fax Service don’t start by cross ope..................................................................... 480 034-709 Illegal Frame Received....................................................................................... 489
033-748 Fax Service illigal sequence................................................................................ 480 034-710 DL Link Establishment Received ........................................................................ 489
033-749 Fax card Memory Error ....................................................................................... 481 034-711 Waiting for link Timeout ...................................................................................... 489
033-750 Fax format error.................................................................................................. 481 034-712 Internal Error (Interrupt)...................................................................................... 489
033-751 Activity Report suspended by Printing Inhibition .................................................. 481 034-713 Timeout-Transmission canceled........................................................................ 490
033-755 Fax printing is canceled by the defect of Fax card. ................................................ 481 034-714 Line Disconnected-Timeout T305 ...................................................................... 490
033-790 EP-DX Call Wait (Not Redial count) ..................................................................... 481 034-715 Line Disconnected-Timeout 3082....................................................................... 490
033-791 EP-DX Call Wait (Redial count) ........................................................................... 481 034-716 Connection Timeout (T313)................................................................................ 490
033-792 EP-DX Call Stop ................................................................................................. 482 034-717 Resume Timeout ............................................................................................... 490
034-718 Normal Disconnection........................................................................................ 490
034-xxx FIP 034-719 No free and available lines .................................................................................. 490
034-211 Slot1 Board failure .............................................................................................. 483 034-720 Timeout (60s,T330,309,301,310) ...................................................................... 491
034-212 Slot2 Board failure .............................................................................................. 483 034-721 Error (Format, Contents) .................................................................................... 491
034-500 Dial Error (Incorrect Dial Data.) ........................................................................... 483 034-722 Suspension Timeout .......................................................................................... 491
034-501 Selected Channel Dial Error................................................................................ 483 034-723 No Timer Assigned............................................................................................. 491
034-502 Fax Internal Must Parameter Error ...................................................................... 483 034-724 Illegal Sequence ................................................................................................ 491
034-725 L3 Task Internal Error ......................................................................................... 492 034-776 Insufficient Required Info.................................................................................... 499
034-726 HD81501 I/F Buffer Busy .................................................................................... 492 034-777 Undefined Message Type .................................................................................. 500
034-727 No Reply for 3 sec. for 1300Hz............................................................................. 492 034-778 Incorrect Message or Type ................................................................................. 500
034-728 Invalid Destination ............................................................................................. 492 034-779 No information, or not defined ............................................................................. 500
034-729 Line cut, In-Channel PB Send ............................................................................. 492 034-780 Invalid Information ............................................................................................. 500
034-730 In and out call conflict .......................................................................................... 492 034-781 Call Status, Message Mismatch.......................................................................... 500
034-731 Fax Network Cut (Setup Error) ............................................................................ 492 034-782 Error cleared due to timeout ................................................................................ 500
034-732 Fax Network Cut due to Timeout ......................................................................... 493 034-783 Other Errors (Operation, etc) .............................................................................. 500
034-733 Incorrect Sequence,Call Status.......................................................................... 493 034-784 Destination No. Changed ................................................................................... 501
034-734 HI Task Internal Error.......................................................................................... 493 034-785 Incompatible destination .................................................................................... 501
034-735 Connect only to ISDN D Channel......................................................................... 493 034-786 Call identity not in use ......................................................................................... 501
034-736 Wrong notice from fax network............................................................................ 493 034-787 Call identity in use............................................................................................... 501
034-737 Incoming call response error............................................................................... 493 034-788 Show other causes............................................................................................. 501
034-738 Layer 1 Start Up Error ......................................................................................... 494 034-789 G4 Presentation Illegal Event ............................................................................. 501
034-739 Layer 1 not synchronized.................................................................................... 494 034-790 Line 0 (Ext) not connected .................................................................................. 501
034-740 Transmission of Frame Error .............................................................................. 494 034-791 Line 1 not connected........................................................................................... 502
034-741 Unable to Send Frame........................................................................................ 494 034-792 Line 2 not connected........................................................................................... 502
034-742 Frame Send Underrun Detected......................................................................... 494 034-793 Line 3 not connected........................................................................................... 502
034-743 Abnormal frame-sending DMA ........................................................................... 494 034-794 Line 4 not connected........................................................................................... 502
034-744 Unacceptable Channel ...................................................................................... 494 034-795 Line 5 not connected........................................................................................... 502
034-745 Outgoing call to channel set ................................................................................ 495 034-796 Dial Error (Incorrect Fax No. 2)............................................................................ 502
034-746 No usable lines................................................................................................... 495 034-797 Communication Parameter Error........................................................................ 503
034-747 Switching equipment congestion........................................................................ 495 034-798 Data Parameter Error ......................................................................................... 503
034-748 Specified line cannot be used.............................................................................. 495 034-799 Auto Dial without dial data ................................................................................... 503
034-749 Network Conjestion Error ................................................................................... 495
034-750 Network Error..................................................................................................... 495 035-xxx FIP
034-751 Temporary Network Error ................................................................................... 496 035-550 Downloader Fail................................................................................................. 505
034-752 Destination terminal busy ................................................................................... 496 035-700 Modem faulty ..................................................................................................... 505
034-753 Destination not responding................................................................................. 496 035-701 T1 Transmission Timeout................................................................................... 505
034-754 No response from Destination ............................................................................ 496 035-702 Destination Receive Rejected ............................................................................ 505
034-755 Destination rejecting call .................................................................................... 496 035-703 DCN Receive at Phase B Send ........................................................................... 505
034-756 Destination Faulty .............................................................................................. 496 035-704 Destination Polling Error..................................................................................... 505
034-757 Others (Normal, Semi-normal) ........................................................................... 497 035-705 DCS/NSS Resend Exceeded ............................................................................. 506
034-758 Incorrect Destination Fax Dial No........................................................................ 497 035-706 Fallback Error .................................................................................................... 506
034-759 No Relay Network Route .................................................................................... 497 035-707 Wrong Password/Receive Banned..................................................................... 506
034-760 No Line To Destination ....................................................................................... 497 035-708 Post-message resend exceeded........................................................................ 506
034-761 Incorrect Format Destination Fax No................................................................... 497 035-709 RTN Receive ..................................................................................................... 506
034-762 Facility rejected .................................................................................................. 497 035-710 PIN Receive....................................................................................................... 507
034-763 Com. Capability disallowed ................................................................................ 497 035-711 DCN Receive at Phase D .................................................................................... 507
034-764 Com. Capability not configured........................................................................... 498 035-712 No response after 3 NSC .................................................................................... 507
034-765 Error by service,feature limit ............................................................................... 498 035-713 T2 timeout after sending FTT .............................................................................. 507
034-766 Selected com. not implemented.......................................................................... 498 035-714 DCN Received after NSC/DTC ........................................................................... 507
034-767 Selected mode not implemented ........................................................................ 498 035-715 Wrong Password-Polling Error ........................................................................... 508
034-768 Restricted Digital Info. Only ................................................................................ 498 035-716 No past message-T2 Timeout............................................................................. 508
034-769 Error by service, feature...................................................................................... 498 035-717 RTN Send .......................................................................................................... 508
034-770 Reply to status query .......................................................................................... 499 035-718 Receive T1 Timeout ........................................................................................... 508
034-771 Access information discarded ............................................................................ 499 035-719 Busy tone detected at Phase-B ........................................................................... 508
034-772 Inter-working connection error............................................................................ 499 035-720 Unable to receive by remote ............................................................................... 508
034-773 Invalid Dial No. Specified .................................................................................... 499 035-721 DCN Received at Phase B .................................................................................. 509
034-774 Invalid Line Specified ......................................................................................... 499 035-722 Wrong frame length of 300bps ............................................................................ 509
034-775 Others (Invalid Message Class).......................................................................... 499 035-723 No CD after receiving flag ................................................................................... 509

Version 1.2 12/2014

2-21
Color C60/C70 Printer Troubleshooting
Color C60/C70 Printer 12/2014
Troubleshooting
Version 1.2 2-22
035-724 DCN Receive after sending FTT.......................................................................... 509 036-510 RDGR Receive .................................................................................................. 520
035-725 Remote has no Mailbox/Relay ............................................................................ 509 036-511 Illegal procedure 1551........................................................................................ 520
035-726 PhaseC cannot receive-10 secs ......................................................................... 510 036-512 Illegal CDS Parameter........................................................................................ 520
035-727 50% Error during G3 Receive.............................................................................. 510 036-513 Illegal CDC Parameter ....................................................................................... 520
035-728 C EOL cannot receive in 10 sec ........................................................................... 510 036-514 Illegal CDE Parameter........................................................................................ 521
035-729 Carrier Down Detected ....................................................................................... 510 036-515 Illegal CDD Parameter ....................................................................................... 521
035-730 No CS with Phase-C High Speed ........................................................................ 510 036-516 Illegal CDR Parameter ....................................................................................... 521
035-731 Fax V.8 Error ...................................................................................................... 510 036-517 Illegal CDPB Parameter ..................................................................................... 521
035-732 Fax V.34 PCH CD Off.......................................................................................... 511 036-518 Illegal CDCL Parameter ..................................................................................... 521
035-733 Fax V.34 C/PCH CS None .................................................................................. 511 036-519 Undefined Command......................................................................................... 521
035-734 Polling ERR at Remote Step V8 .......................................................................... 511 036-520 Not Negotiable CDS Receive ............................................................................. 522
035-735 No Doc. in Polling Box Step V8 ............................................................................ 511 036-521 Not Negotiable CDC Receive ............................................................................. 522
035-736 No reply DCN after sending CTC......................................................................... 511 036-522 CDD Receive Terminal Error .............................................................................. 522
035-737 No reply DCN after sending EOR ........................................................................ 512 036-523 Other than above CDD receive ........................................................................... 522
035-738 No reply DCN after sending RR ........................................................................... 512 036-524 CDR Receive Terminal Error .............................................................................. 522
035-739 Fax T5 Timeout .................................................................................................. 512 036-525 Other than above CDR receive ........................................................................... 522
035-740 Sending stopped after EOR Send ....................................................................... 512 036-526 Illegal CDUI (Normal Doc.) ................................................................................. 523
035-741 ECM Phase C Flag Timeout ................................................................................ 512 036-527 Illegal CDUI (Operator Doc.)............................................................................... 523
035-742 EOR Send or Receive......................................................................................... 512 036-528 Illegal CDUI (Control Doc.) ................................................................................. 523
035-743 Remote cannot receive SUB............................................................................... 513 036-529 Illegal CDUI (Monitor Doc.) ................................................................................. 523
035-744 Remote cannot receive password....................................................................... 513 036-530 CDSReceive-Illegal Document .......................................................................... 523
035-745 PTX has no SEP capability.................................................................................. 513 036-531 DMA channel 1 illegal closing ............................................................................. 523
035-746 Busy-Cannot detect dial tone .............................................................................. 513 036-532 DMA channel 2 illegal closing ............................................................................. 523
035-747 Abort while dialing .............................................................................................. 514 036-533 Cannot convert resources .................................................................................. 524
035-748 Abort during transmission................................................................................... 514 036-534 Decode Error in Data Convert ............................................................................. 524
035-749 No reply from remote station ............................................................................... 514 036-535 White Line Transfer Error (Compress) ................................................................ 524
035-750 Power Off during transmission ............................................................................ 514 036-536 White Line Transfer Error (Decomp) ................................................................... 524
035-751 Doc. send operation canceled............................................................................. 515 036-537 No RTC during data convert................................................................................ 524
035-752 No. of Job Restriction Error ................................................................................. 515 036-538 Doc. descriptor analysis error ............................................................................. 525
035-753 Fax Memory Full................................................................................................. 515 036-539 Page Descriptor Analysis Error........................................................................... 525
035-754 File management memory full............................................................................. 515 036-540 Text Unit Analysis Error ...................................................................................... 525
035-755 File Add Page Error............................................................................................. 515 036-541 Page boundary without TU ................................................................................. 525
035-756 Cannot add page ................................................................................................ 515 036-542 Relay Broadcast error in G4................................................................................ 525
035-757 No Receive Page................................................................................................ 516 036-550 Downloader Fail................................................................................................. 525
035-758 No specified file or page ...................................................................................... 516 036-700 G4 Communication Error.................................................................................... 525
035-759 No specified job .................................................................................................. 516 036-701 Receiving variable N(R) error ............................................................................. 526
035-760 File common processing error............................................................................. 516 036-702 Info frame size exceeded (NI) ............................................................................. 526
035-761 File other processing error .................................................................................. 516 036-703 Monitor/Unnumbered frame error....................................................................... 526
035-762 Line cut during ISDN ........................................................................................... 516 036-704 Undefined Command/Response 1104 ............................................................... 526
036-705 N2 timeout of Receive Timer............................................................................... 526
036-xxx FIP 036-706 SABM Wait Timeout in G4 .................................................................................. 526
036-500 Illegal PDRP Parameter ..................................................................................... 519 036-707 UA wait Timeout in G4 ........................................................................................ 527
036-501 Illegal RDPBP Parameter ................................................................................... 519 036-708 Cannot establish link in G4.................................................................................. 527
036-502 Illegal RDPBN Parameter................................................................................... 519 036-709 DISC receive before link close ............................................................................ 527
036-503 Illegal RDCLP Parameter ................................................................................... 519 036-710 FRMR Receive (Z=1) ......................................................................................... 527
036-504 Illegal RDGR Parameter..................................................................................... 519 036-711 FRMR Receive (Y=1) ......................................................................................... 527
036-505 Undefined response........................................................................................... 519 036-712 FRMR received (Z=1) W=1................................................................................. 527
036-506 Not negotiable.................................................................................................... 519 036-713 FRMR Receive (W=1) ........................................................................................ 528
036-507 RDPBP Receive at full capacity........................................................................... 520 036-714 Global Address Receive..................................................................................... 528
036-508 RDPBN Receive Terminal Error.......................................................................... 520 036-715 Line Open Timeout in G4 .................................................................................... 528
036-509 RDPBN Receive Others ..................................................................................... 520 036-716 Wrong LSI Send (Busy Timeout)......................................................................... 528
036-717 Abnormal LSI operation...................................................................................... 528 036-768 Illegal CSCC Parameter ..................................................................................... 536
036-718 Disconnection Notice Timeout............................................................................ 528 036-769 Illegal RSSP Parameter ..................................................................................... 536
036-719 C Line On but I Line Off ........................................................................................ 528 036-770 Illegal RSSN Parameter ..................................................................................... 537
036-720 C Line Off but I Line On ........................................................................................ 529 036-771 Illegal RSEP Parameter ..................................................................................... 537
036-721 I Line Off during Transmission............................................................................. 529 036-772 Illegal RSAP Parameter ..................................................................................... 537
036-722 Call cut during flag detect .................................................................................... 529 036-773 Illegal RSUI Parameter....................................................................................... 537
036-723 Call cut while awaiting UA ................................................................................... 529 036-774 Illegal RSCCP Parameter................................................................................... 537
036-724 Call cut while awaiting SABM .............................................................................. 529 036-775 Undefined command/response 1413 ................................................................. 537
036-725 Disc received before session .............................................................................. 529 036-776 RSSN Receive................................................................................................... 538
036-726 Illegal header received ....................................................................................... 530 036-777 G4 Line Disconnect Notice Timeout .................................................................... 538
036-727 Illegal parameter of CC packet ............................................................................ 530 036-778 CSA received (wrong terminal) ........................................................................... 538
036-728 Illegal parameter of CN packet ............................................................................ 530 036-779 CSA Receive (Others)........................................................................................ 538
036-729 Illegal parameter of DT packet ............................................................................ 530 036-780 CSS Wait Timeout.............................................................................................. 538
036-730 Illegal parameter of RI packet.............................................................................. 530 036-781 RSSP Wait Timeout ........................................................................................... 538
036-731 Illegal parameter of IT packet .............................................................................. 530 036-782 RSAP Wait Timeout ........................................................................................... 539
036-732 Illegal parameter of CI packet.............................................................................. 531 036-783 RSEP Wait Timeout ........................................................................................... 539
036-733 Illegal parameter of CF packet ............................................................................ 531 036-784 RSCCP Wait Timeout......................................................................................... 539
036-734 Undefined Packet Received ............................................................................... 531 036-785 CSUI/RSUI Wait Timeout ................................................................................... 539
036-735 CC Wait Timeout ................................................................................................ 531 036-786 Incorrect Password (RSSN) ............................................................................... 539
036-736 CF Wait Timeout ................................................................................................ 531 036-787 Wrong Password-Polling Error for Remote ......................................................... 539
036-737 CI received before G4 session ............................................................................ 531 036-788 Poll Send Error at Remote .................................................................................. 539
036-738 DT Packet P(S ), P(R ) Error ................................................................................ 532 036-789 No Password for RSSP Receive ......................................................................... 540
036-739 RR, RNR Packet P(S) Error ................................................................................ 532 036-790 Polling rejected by remote .................................................................................. 540
036-740 Busy Timeout ..................................................................................................... 532 036-791 Set Password-RSSP Received .......................................................................... 540
036-741 SI received in transmission ................................................................................. 532 036-792 CSE Received after RSSP Send......................................................................... 540
036-742 SF received in transmission................................................................................ 532 036-793 Select communication error................................................................................ 540
036-743 DT Packet D Bit Error .......................................................................................... 532 036-794 Line cut during ISDN mode ................................................................................. 540
036-744 G4 Wait for Reply Timeout .................................................................................. 533 036-795 Canceled by remote station ................................................................................ 541
036-745 G4 CN Wait Timeout........................................................................................... 533 036-796 Sent without multiple sets ................................................................................... 541
036-746 G4 Data Link Disconnect Notice Timeout ............................................................ 533 036-797 Illegal procedure 1501........................................................................................ 541
036-747 Fast select response received ............................................................................ 533 036-798 Illegal RDEP Parameter ..................................................................................... 541
036-748 Receive remote charge request.......................................................................... 533 036-799 Illegal RDDP Parameter ..................................................................................... 541
036-749 Abnormal LCGN ................................................................................................ 533
036-750 Illegal procedure 1301........................................................................................ 534 041-xxx FIP
036-751 Illegal TCA Parameter ........................................................................................ 534 041-500 Write to IOT-ROM error detection (During DLD method)...................................... 543
036-752 Illegal TCR Parameter........................................................................................ 534 041-501 Write to IOT-NVM-ROM error detection (During DLD method)............................. 543
036-753 Illegal TCC Parameter........................................................................................ 534 048-xxx FIP
036-754 Illegal TBR Parameter ........................................................................................ 534 048-500 IF-Module ROM Write Error ................................................................................ 545
036-755 Illegal TDT Parameter ........................................................................................ 534
036-756 Undefined transport block .................................................................................. 534 049-xxx FIP
036-757 TCA Wait Timeout .............................................................................................. 535 049-500 HCS1 ROM Write Error....................................................................................... 547
036-758 TCR Wait Timeout.............................................................................................. 535 049-700 Out tray changed from stacker1 .......................................................................... 547
036-759 TCC Wait Timeout.............................................................................................. 535 049-950 HCS1 MIX SIZE STACK Fail............................................................................... 547
036-760 TBR Wait Timeout .............................................................................................. 535 049-973 Stacker Extraction button was pushed ................................................................ 547
036-761 TDT block size error............................................................................................ 535
036-762 G4 NetWork Disconnect Notice Timeout............................................................. 535 062-xxx FIP
036-763 Illegal procedure 1401........................................................................................ 536 062-394 Cont PWBA Memory Fail .................................................................................... 549
036-764 Illegal CSS Parameter........................................................................................ 536 062-500 Write to IISS-ROM error detection (During DLD method) ..................................... 549
036-765 Illegal CSE Parameter........................................................................................ 536 062-790 Possible Prohibited Originals ............................................................................. 549
036-766 Illegal CSA Parameter........................................................................................ 536
063-xxx FIP
036-767 Illegal CSUI Parameter....................................................................................... 536

Version 1.2 12/2014

2-23
Color C60/C70 Printer Troubleshooting
Color C60/C70 Printer 12/2014
Troubleshooting
Version 1.2 2-24
063-500 Write to IISS-Extension-ROM error detection (During DLD method) .................... 551 102-317 USB Dongle Page Pack Setting Fail.................................................................... 570
102-318 USB Dongle Country Code Setting Fail ............................................................... 570
071-xxx FIP 102-319 USB Dongle NVM List Setting Fail....................................................................... 570
071-940 Tray#1 LiftUp NG................................................................................................ 553 102-356 EWS Soft Fail ..................................................................................................... 570
072-xxx FIP 102-380 MF UI cont Soft Fatal error .................................................................................. 570
102-381 Data Link Layer Error (UI-Panel)......................................................................... 571
072-940 Tray#2/TTM#2 LiftUp NG ................................................................................... 555
102-382 Application Layer Command Error (UI-Panel)..................................................... 571
073-xxx FIP
073-940 Tray#3/TTM#3 LiftUp NG ................................................................................... 557
103-xxx FIP
103-310 Hybrid Water Mark Not Exist ............................................................................... 573
074-xxx FIP 103-311 Hybrid Water Mark Setting Mismatch.................................................................. 573
074-940 Tray#4 LiftUp NG................................................................................................ 559 103-312 Hybrid Water Mark Not Exist (Back Side)............................................................. 573
103-313 SW Option Fail (IISS Mem for HWM Not Exist)..................................................... 573
077-xxx FIP 103-314 Possible Prohibited Originals (System Fail) ........................................................ 573
077-911 Paper size mismatch, job contniue ...................................................................... 561
077-967 Paper kind mismatch (APS job)........................................................................... 561 112-xxx FIP
077-968 Paper kind mismatch, job contniue...................................................................... 561 112-700 Punch Dust Near Full.......................................................................................... 575

078-xxx FIP 116-xxx FIP

078-500 Write to HCF-ROM error detection (During DLD method)..................................... 563 116-210 MediaReader Faital Error ................................................................................... 577
078-940 2000A3-HCF paper misset ................................................................................. 563 116-211 MediaReader Cable No Joint.............................................................................. 577
078-941 2000A3-HCF size mismatch............................................................................... 563 116-212 MediaLib SW Logic Fail ...................................................................................... 577
078-942 4000A3HCF lower tray paper misset................................................................... 563 116-220 Downloader Initialization Fail.............................................................................. 577
078-943 4000A3HCF lower tray size mismatch................................................................. 563 116-310 ESS Font ROM DIMM #2 Check Fail ................................................................... 577
116-311 ESS Font ROM DIMM #3 Check Fail ................................................................... 577
091-xxx FIP 116-312 HDD Encrypt Key Fail ......................................................................................... 577
091-407 Drum K CRUM Data Trouble Info ........................................................................ 565 116-313 HDD Encrypt Set Up Fail..................................................................................... 578
091-417 Drum Y CRUM Trouble Info................................................................................. 565 116-314 Ethernet Address Fail......................................................................................... 578
091-424 Drum K Life End.................................................................................................. 565 116-315 ESS RAM DIMM #1 W/R Check Fail.................................................................... 578
091-427 Drum M CRUM Trouble Info ................................................................................ 565 116-316 ESS RAM DIMM #2 W/R Check Fail.................................................................... 578
091-437 Drum C CRUM Trouble Info ................................................................................ 565 116-317 Standard ROM DIMM Check Fail........................................................................ 578
091-442 Drum Cartridge CRUM Trouble Info .................................................................... 565 116-318 Op. ROM DIMM Check Fail................................................................................. 578
116-319 Mismatch Cont ROM and Panel config................................................................ 579
093-xxx FIP
116-320 STREAMZ Soft Fatal error.................................................................................. 579
093-426 Toner K CRUM Trouble Info ................................................................................ 567
116-321 System Soft Fatal error....................................................................................... 579
093-427 Toner Y CRUM Trouble Info ................................................................................ 567
116-322 WebDAV S/W Fail .............................................................................................. 579
093-428 Toner M CRUM Trouble Info ............................................................................... 567
116-323 ESS NVRAM W/R Check Fail ............................................................................. 579
093-429 Toner C CRUM Trouble Info................................................................................ 567
116-324 Exception Fail .................................................................................................... 579
093-432 Toner K1 Near Life End ....................................................................................... 567
116-325 ESS Fan Fail ...................................................................................................... 580
093-433 Toner K2 Near Life End ....................................................................................... 567
116-328 L2 Cache Fail ..................................................................................................... 580
093-434 Drum/Toner Cartridge K Near Empty .................................................................. 568
116-329 Serial IF Soft Fail ................................................................................................ 580
093-435 Drum/Toner Cartridge Quality Empty.................................................................. 568
116-330 HDD File System Fail ......................................................................................... 580
093-436 Drum/Toner Cartridge CRUM Trouble Info.......................................................... 568
116-331 Invalid Log Info ................................................................................................... 580
093-940 Toner Y CRUM Comm Fail.................................................................................. 568
116-332 ESS Standard ROM Error................................................................................... 580
102-xxx FIP 116-333 LocalTalk Soft Fail.............................................................................................. 581
102-311 USB Dongle Access Fail ..................................................................................... 569 116-334 ESS NVRAM Data Compare Fail ........................................................................ 581
102-312 USB Dongle Illegal MAC Address Fail ................................................................. 569 116-336 Redirector HD Fail.............................................................................................. 581
102-313 USB Dongle Illegal IOT Speed Key Fail ............................................................... 569 116-337 SNTP S/W Fail ................................................................................................... 581
102-314 USB Dongle IOT Speed Setting Fail .................................................................... 569 116-338 JBA fatal error .................................................................................................... 581
102-315 USB Dongle SW Key Setting Fail ........................................................................ 569 116-339 JBA No HD ......................................................................................................... 581
102-316 USB Dongle Supply Setting Setting Fail .............................................................. 569 116-340 Memory Not Enough .......................................................................................... 582
116-341 ROM VER Incorrect............................................................................................ 582
116-342 SESAMi Manager Fail ........................................................................................ 582 116-395 USB Soft Fail...................................................................................................... 591
116-343 Main PWBA IC Fail ............................................................................................. 582 116-396 FIPS140 Self-Test Fail ....................................................................................... 592
116-345 TokenRing Board Fail......................................................................................... 582 116-397 AAAmgr illegal setting area coverage threshold. ................................................. 592
116-346 Formatter Fail .................................................................................................... 582 116-399 MUnder initialization for 10 minutes .................................................................... 592
116-347 LocaTalk Board Fail ........................................................................................... 583 116-700 Image Extension Kit Insufficient Memory ............................................................ 592
116-348 Redirecter Fail ................................................................................................... 583 116-701 Out of Memory-Duplex Fail ................................................................................. 592
116-349 SIF Fail to Call Pflite ............................................................................................ 583 116-702 Print with Substitute Font .................................................................................... 592
116-350 AppleTalk Soft Fail ............................................................................................. 583 116-703 PostScript LANG Interprete ERR........................................................................ 593
116-351 EtherTalk Soft Fail.............................................................................................. 583 116-704 MediaReaderMedia No Insert(No Job) ............................................................... 593
116-352 NetWare Soft Fail ............................................................................................... 584 116-705 MediaReader Format Error(No Job) ................................................................... 593
116-353 HDD Phisycal Fail .............................................................................................. 584 116-706 MediaReader:File Attribute Read Error(No Job) ................................................. 593
116-354 HDD Product Fail ............................................................................................... 584 116-707 MediaReader:Image File Read Error(No Job)..................................................... 593
116-355 Agent Soft Fail.................................................................................................... 584 116-708 MediaReader:File Attribute Read Error(In Job) ................................................... 593
116-356 HDD Format Fail ................................................................................................ 584 116-709 MediaReader:Image File Read Error(In Job) ...................................................... 593
116-357 PostScript Error ................................................................................................. 584 116-710 HP-GL/2 Memory Overflow ................................................................................ 594
116-358 Salutation Soft Fail ............................................................................................. 585 116-711 PLW Size/orientation mismatch ......................................................................... 594
116-359 PLW Soft Fail ..................................................................................................... 585 116-712 Out of Area-Form REGI ERR .............................................................................. 594
116-360 SMB Soft Fail ..................................................................................................... 585 116-713 Job divided by HDD Full ...................................................................................... 594
116-361 Spool Fatal HDD ................................................................................................ 585 116-714 HP-GL/2 Command ERR ................................................................................... 594
116-362 SSDP Soft Fail ................................................................................................... 585 116-715 Max Form to PLW Registered ............................................................................. 594
116-363 BMLinkS/Print Service Soft Fail .......................................................................... 586 116-716 MediaReader File Not Exist ................................................................................ 595
116-364 Timer Fail ........................................................................................................... 586 116-717 MediaLib:Not Excecute of New Request ............................................................. 595
116-365 Spool Fatal......................................................................................................... 586 116-718 Selected PLW Form Not Registered ................................................................... 595
116-366 Report Gen. Soft Fail .......................................................................................... 586 116-719 XPIF Parameter Cancelled................................................................................. 595
116-367 Parallel IF Soft Fail.............................................................................................. 586 116-720 PCL Memory Low,Page Simplified ..................................................................... 595
116-368 Dump Print Fail................................................................................................... 586 116-725 HDD full for Image Log ........................................................................................ 595
116-370 XJCL Fail ........................................................................................................... 587 116-737 Out of Area-Data REGI ERR ............................................................................... 595
116-371 PCL Decomp S/W Fail ........................................................................................ 587 116-738 Size/orientation mismatch.................................................................................. 596
116-372 P-Formatter Fail ................................................................................................. 587 116-739 Out of Disk Area-Form/Logo REGI ERR.............................................................. 596
116-373 Dynamic DNS Soft Fail ....................................................................................... 587 116-740 Arithmetic Error.................................................................................................. 596
116-374 Auto Switch Fail.................................................................................................. 587 116-741 Max Form to Not PLW Registered ....................................................................... 596
116-375 I-Formatter Fail .................................................................................................. 587 116-742 Max Logo Registered ......................................................................................... 596
116-376 Port 9100 Software Fail ...................................................................................... 588 116-743 Out of Buffer Area-Form/Logo REGI ERR ........................................................... 596
116-377 Video DMA Fail .................................................................................................. 588 116-745 ART Command ERR .......................................................................................... 597
116-378 MCR Soft Fail ..................................................................................................... 588 116-746 Selected Form Not Registered............................................................................ 597
116-379 MCC Soft Fail ..................................................................................................... 588 116-747 Invalid Page Margin............................................................................................ 597
116-380 ESS Font ROM DIMM #1 Check Fail ................................................................... 588 116-748 Page without Image Draw Data........................................................................... 597
116-381 ABL Initialize Fail................................................................................................ 589 116-749 PostScript Font error .......................................................................................... 597
116-382 ABL Phisycal Initialize Fail .................................................................................. 589 116-751 Booklet Aborted by HDD Fail .............................................................................. 597
116-383 PIT Lib Failure .................................................................................................... 589 116-752 Print job ticket description warning ...................................................................... 597
116-384 DCS Software Fail.............................................................................................. 589 116-771 Invalid JBIG Param DL Fixed .............................................................................. 598
116-385 IDC Software Fail ............................................................................................... 589 116-772 Invalid JBIG Param D Fixed ................................................................................ 598
116-386 Incorrect USB port used for FAX.......................................................................... 589 116-773 Invalid JBIG Param P Fixed ................................................................................ 598
116-387 MRC HW Fatal Error........................................................................................... 590 116-774 Invalid JBIG Param YD Fixed.............................................................................. 598
116-388 No HD that Should Be ......................................................................................... 590 116-775 Invalid JBIG Param L0 Fixed............................................................................... 598
116-389 No Add-On RAM that Should Be.......................................................................... 590 116-776 Invalid JBIG Param MX Fixed ............................................................................. 598
116-390 Standard ROM and NVM Version Mismatch........................................................ 590 116-777 Invalid JBIG Param MY Fixed ............................................................................. 599
116-391 Illegal code (country/territory/size group)............................................................ 590 116-778 Invalid JBIG Par VLENGTH Fixed....................................................................... 599
116-392 Machine Code Check Fail................................................................................... 591 116-780 Attached Document Error................................................................................... 599
116-393 AAA Manager S/W Fail ....................................................................................... 591 116-790 Stapling Canceled.............................................................................................. 599
116-394 AAA Manager detect illegal setting Auth. & Acct. ................................................. 591

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Color C60/C70 Printer 12/2014
Troubleshooting
Version 1.2 2-26
117-xxx FIP 121-317 Continuous JOB setting missmatch of EPLyzer .................................................. 612
117-310 WSD Scan S/W Fail ............................................................................................ 601 121-318 Auth/Accout Settings Is Not Supported ............................................................... 612
117-311 Wrong insertion of security enhancing kit ............................................................ 601 121-319 Fax Send Charging and Internet FAX Setting Confliction ..................................... 612
117-312 Device Self Test Error ......................................................................................... 601 121-320 EP-SV Setting information conflict fail................................................................. 612
117-316 Contract Manager Software Fail ......................................................................... 601 121-321 EP-DX Setting information conflict fail................................................................. 613
117-317 Contract Manager PPP_contract Finishing Fail................................................... 601 121-322 Controller Price Table Error ................................................................................ 613
117-318 Contract Manager PPP DC Command Fail.......................................................... 601 121-323 Web EP Software Fail......................................................................................... 613
117-319 SD Card Program or Font Data Access Fail ......................................................... 602 121-324 Fax Send Charging And Scan Setting Confliction ................................................ 613
117-320 SD Card HW Fail................................................................................................. 602 121-325 ICCR And Panel Auth Setting Confliction ............................................................ 614
117-321 SD Card Invalid Type Fail.................................................................................... 602 121-326 Cannot close 3G connection Fail (3Gnet-BOX). .................................................. 614
117-322 SD Card Encrypt Fail .......................................................................................... 602 121-333 EPSV-EP M/C Communication Fail .................................................................... 614
117-323 SD Card File Access Fail..................................................................................... 602 121-334 EPSV Login Fail ................................................................................................. 615
117-324 SD Card Other Product Fail................................................................................. 603 121-335 EPSV Wake Up Answer Fail ............................................................................... 615
117-325 Contract Manager RTC Hardware Fail ................................................................ 603 121-336 Unknown EP Accessory ..................................................................................... 615
117-326 ESS NVRAM SW Access Fail ............................................................................. 603 121-337 EP Accessory Self Diag Fail................................................................................ 615
117-327 ESS NVRAM (SD Card) HW Access Fail ............................................................. 603 121-338 EPSV Answer Time Out ..................................................................................... 616
117-328 Detect invalid combination of function for image log Fail....................................... 603 121-339 Price Table Error ................................................................................................ 616
117-329 SD Card Not Found Fail ...................................................................................... 604 121-340 EP Accessory Miss Match .................................................................................. 616
117-330 XBDS Soft Fail.................................................................................................... 604 121-350 EPSV Logic Fail ................................................................................................. 616
117-331 Uninitialize used HDD......................................................................................... 604 121-370 EP-DX - unexpected error .................................................................................. 617
117-332 Uninitialize used NVM ........................................................................................ 604
117-333 Uninitialize used SD ........................................................................................... 604
123-xxx FIP
123-207 Comm Manager Target Fail (UI-Panel) ............................................................... 619
117-334 BMLinkS Manager Soft Fail ................................................................................ 605
123-209 EVM Returns Wrong Value (UI-Panel)................................................................ 619
117-335 Invalid NVM of Convert Fail ................................................................................. 605
123-310 Send Queue Full (UI-Panel) ............................................................................... 619
117-336 PCI Option No Support Device Fail...................................................................... 605
123-311 Receive Queue Full (UI-Panel) ........................................................................... 619
117-337 PCIEX Option No Support Device Fail ................................................................. 605
123-312 Diag mode change Fail (Punch unit type set) ....................................................... 619
117-338 SD Card Connection Fail .................................................................................... 605
123-317 Receive Message Queue Full (UI-Panel)............................................................ 619
117-339 Nvm Backup is not carried out Fail ....................................................................... 606
123-318 Receive Finish Queue Full (UI-Panel)................................................................. 619
117-340 Other HDD Fail ................................................................................................... 606
123-320 NVM initialized for FCW composition. ................................................................. 620
117-341 EP-BB Certificate Sign Mismatch........................................................................ 606
123-322 Target Fail (UI-Panel)......................................................................................... 620
117-342 Storage device incorrect-exchanged Fault.......................................................... 606
123-323 Address Fail (UI-Panel) ...................................................................................... 620
117-343 Log Sending Parameter Fail ............................................................................... 606
123-325 Object Creation Fail (UI-Panel)........................................................................... 620
117-344 Invalid User Job Type Fail ................................................................................... 607
123-326 Memory Overflow (UI-Panel).............................................................................. 620
117-345 ssmm Batch Setting Duration Fail ....................................................................... 607
123-327 Button Overflow (UI-Panel) ................................................................................ 620
117-347 SEEP Billing Counter Life End Fail ...................................................................... 607
123-328 UI Internal Fail with Out of Area ........................................................................... 621
117-348 Uninitialize Used SD CARD Fail .......................................................................... 607
123-329 UI Internal Fail with Invalid Coordinates .............................................................. 621
117-349 GRS Software Fail.............................................................................................. 607
123-332 I/F Fail (Invalid Parameter CP)............................................................................ 621
118-xxx FIP 123-333 I/F Fail (Impossible Communication) .................................................................. 621
118-310 IPSEC Intenal Fail .............................................................................................. 609 123-337 Frame Data Error with Invalid Data Type ............................................................. 621
118-311 GCP Soft Fatal Error ........................................................................................... 609 123-341 Event Queue Full (UI-Panel)............................................................................... 621
118-312 CSB Soft Fatal Error ........................................................................................... 609 123-342 Event Queue Empty (UI-Panel) .......................................................................... 621
123-343 Invalid Class (UI-Panel)...................................................................................... 622
121-xxx FIP 123-344 Invalid Type (UI-Panel)....................................................................................... 622
121-310 EPSV-Accessory Communication Fail ............................................................... 611 123-345 Timer Queue Full (UI-Panel)............................................................................... 622
121-311 IC Card Auditron Passwd Fail.............................................................................. 611 123-346 Invalid Timer Number (UI-Panel) ........................................................................ 622
121-312 IC Card Auditron Accessory Fail.......................................................................... 611 123-350 One Touch Key Fail (MCW) ................................................................................ 622
121-313 IC Card Auditron Software-key Fail ..................................................................... 611 123-352 Sys EEPROM Read Error(UI-Panel) .................................................................. 622
121-314 Customize User Prompts Fail ............................................................................. 611 123-353 UI Cable Connect Error(UI-Panel) ...................................................................... 622
121-315 EP crypt setting Fail. ........................................................................................... 612 123-354 Decrease in 24V Error(UI-Panel) ........................................................................ 623
121-316 EP Accessory conflicts with SecureAccess ......................................................... 612 123-355 Decreas in 5V Error(UI-Panel) ............................................................................ 623
123-356 FAX OTK Cable Connect Error(UI-Panel) ........................................................... 623 124-322 DC132 05........................................................................................................... 631
123-357 Sys EEPROM Write Error(UI-Panel)................................................................... 623 124-323 DC132 06........................................................................................................... 631
123-358 Log EEPROM Write Error(UI-Panel)................................................................... 623 124-324 All Billings Mismatch........................................................................................... 631
123-362 No Object (UI-Panel) .......................................................................................... 623 124-325 Billing Restoration Fail........................................................................................ 631
123-368 Short of UI Memory (UI-Panel) ............................................................................ 623 124-326 IOT Speed Not Registered.................................................................................. 631
123-369 Invalid Interface Value (UI-Panel) ....................................................................... 624 124-327 IOT Speed Change SW Fail ................................................................................ 632
123-370 Interface Length Fail (UI-Panel).......................................................................... 624 124-328 Punch Unit User Initial SetUp .............................................................................. 632
123-371 Interface Parameter Fail (UI-Panel) .................................................................... 624 124-331 ESS ROM DIMM #1 Not Found ........................................................................... 632
123-372 Interface Sequence Fail (UI-Panel)..................................................................... 624 124-332 contract data mismatch ...................................................................................... 632
123-373 Channel Fail (UI-Panel)...................................................................................... 624 124-333 ASIC Fail (Panther) ............................................................................................ 632
123-374 Invalid User Job ID (UI-Panel)............................................................................. 624 124-334 Standard Font ROM Error................................................................................... 632
123-375 Internal Resource Fail (UI-Panel) ....................................................................... 624 124-335 Font ROM Not Found.......................................................................................... 633
123-376 Internal Memory Fail (UI-Panel).......................................................................... 625 124-337 ESS Standard RAM Error ................................................................................... 633
123-377 UI Timer Fail (UI-Panel) ...................................................................................... 625 124-338 Same Font ROMs Found .................................................................................... 633
123-378 Interface Format Fail (UI-Panel) ......................................................................... 625 124-339 ROM DIMM of Another Product Found................................................................ 633
123-379 Dispatch Fail (UI-Panel) ..................................................................................... 625 124-340 CRUM Market fail ALL ........................................................................................ 633
123-380 Copy Interface Fail (UI-Panel) ............................................................................ 625 124-341 CRUM Market fail MCU ...................................................................................... 633
123-381 Fax Interface Fail (UI-Panel)............................................................................... 625 124-342 CRUM Market fail SYS 1 ..................................................................................... 633
123-382 Scanner Interface Fail (UI-Panel) ....................................................................... 625 124-343 CRUM Market fail SYS 2 ..................................................................................... 634
123-383 Report Interface Fail (UI-Panel) .......................................................................... 626 124-344 All Billings Metertypes Mismatch ........................................................................ 634
123-384 Server Access Fail (UI-Panel)............................................................................. 626 124-345 Billing Meter Type Restoration Fail ..................................................................... 634
123-385 Service Object Overflow (UI-Panel) .................................................................... 626 124-346 All Billing CountTypes Mismatch......................................................................... 634
123-386 Invalid Service Object (UI-Panel)........................................................................ 626 124-347 Billing CountType Restoration Fail...................................................................... 634
123-387 Invalid Service Object Attribute (UI-Panel) .......................................................... 626 124-348 All Modal Break Points Mismatch ........................................................................ 634
123-388 Attribute Fail (UI-Panel)...................................................................................... 626 124-349 Modal Break Point Restoration Fail ..................................................................... 635
123-389 Argument Fail (UI-Panel).................................................................................... 626 124-350 CRUM OEM fail ALL ........................................................................................... 635
123-390 Job Parameter Fail (UI-Panel) ............................................................................ 627 124-351 CRUM OEM fail MCU ......................................................................................... 635
123-391 Job Actual Parameter Fail (UI-Panel).................................................................. 627 124-352 CRUM OEM fail SYS 1........................................................................................ 635
123-392 Auditron Fail (UI-Panel)...................................................................................... 627 124-353 CRUM OEM fail SYS 2........................................................................................ 635
123-393 EP Fail (UI-Panel) .............................................................................................. 627 124-354 DC132 13........................................................................................................... 635
123-394 File Access Fail (UI-Panel) ................................................................................. 627 124-355 DC132 14........................................................................................................... 636
123-395 NVM Fail (UI-Panel) ........................................................................................... 627 124-360 CRUM validation fail ALL .................................................................................... 636
123-396 FF Fail (UI-Panel)............................................................................................... 627 124-361 CRUM validation fail MCU .................................................................................. 636
123-397 MGR Fail (UI-Panel)........................................................................................... 628 124-362 CRUM validation fail SYS 1................................................................................. 636
123-398 Delay Release Queue Full (UI-Panel) ................................................................. 628 124-363 CRUM validation fail SYS 2................................................................................. 636
123-399 Internal Fail (UI-Panel) ....................................................................................... 628 124-372 IOT sc Soft Fail ................................................................................................... 637
123-400 JRM I/F Internal Fail (UI-Panel)........................................................................... 628 124-373 IOT Manager SW Fail ......................................................................................... 637
124-374 IOT IM DeviceDriver SW Fail .............................................................................. 637
124-xxx FIP 124-380 CRUM Market fail ALL (2) ................................................................................... 637
124-310 DC132 11........................................................................................................... 629 124-381 CRUM Market fail MCU (2).................................................................................. 637
124-311 DC132 09........................................................................................................... 629 124-382 CRUM Market fail SYS 1 (2) ................................................................................ 637
124-312 DC132 12........................................................................................................... 629 124-383 CRUM Market fail SYS 2 (2) ................................................................................ 638
124-313 DC132 10........................................................................................................... 629 124-390 CRUM OEM fail ALL (2) ...................................................................................... 638
124-314 DC132 01........................................................................................................... 629 124-391 CRUM OEM fail MCU (2) .................................................................................... 638
124-315 DC132 02........................................................................................................... 629 124-392 CRUM OEM fail SYS 1 (2)................................................................................... 638
124-316 DC132 03........................................................................................................... 630 124-393 CRUM OEM fail SYS 2 (2)................................................................................... 638
124-317 DC132 04........................................................................................................... 630 124-700 Trimming Cancelled........................................................................................... 638
124-318 DC132 07........................................................................................................... 630 124-701 Output tray changed from Side Tray.................................................................... 639
124-319 DC132 08........................................................................................................... 630 124-702 Output tray changed from Stacker ...................................................................... 639
124-320 SEEPROM Fail .................................................................................................. 630 124-703 Booklet Tray to Center Tray ................................................................................ 639
124-321 Backup SRAM Fail ............................................................................................. 631 124-704 Envelop Folder Tray to Center Tra ...................................................................... 639

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Color C60/C70 Printer 12/2014
Troubleshooting
Version 1.2 2-28
124-705 Punching Canceled............................................................................................ 639 133-226 Illegal country code for Fax ................................................................................. 651
124-706 Folding Canceled ............................................................................................... 639 133-280 Fax Option Slot1 Board Fail ................................................................................ 651
124-708 Changed To Sub Tray......................................................................................... 639 133-281 Received unknown message ............................................................................. 651
124-709 Stapler sheets counts over warning .................................................................... 640 133-282 Fax Card download fail ....................................................................................... 651
124-710 Output Tray changed from MailBoxSorter ........................................................... 640 133-283 Fax report mail box not open ............................................................................... 651
124-711 Stacker Near Low Staple Warning....................................................................... 640 133-700 Staple/Punch Canceled ..................................................................................... 652
124-712 Booklet Near Low Staple Warning (F).................................................................. 640 133-701 Replacement Character Detected ...................................................................... 652
124-713 Booklet Near Low Staple Warning (R) ................................................................. 640 133-710 Tray select fail. Used SMH instead...................................................................... 652

125-xxx FIP 134-xxx FIP

125-311 PSWcont Unexpected Fail.................................................................................. 643 134-210 Fax Cont Parameter Invalid ................................................................................ 653
134-211 Fax Card Main Board Failure .............................................................................. 653
127-xxx FIP
127-210 DFE Communication Fail.................................................................................... 645 149-xxx FIP
127-211 DFE Parameter Error.......................................................................................... 645 149-500 HCS2 ROM Write Error ...................................................................................... 655
127-212 ExtPrint Check Mode Error ................................................................................. 645
127-213 ExtPrint I/F Mismatch ......................................................................................... 645 178-xxx FIP
127-220 DEF Communicaiton Error (video) ...................................................................... 645 178-500 HCF 2 Download Fail.......................................................................................... 657
127-221 DEF Communicaiton Error (Command) .............................................................. 645 202-xxx FIP
127-310 ESR Task Fatal error .......................................................................................... 645
127-399 JME Soft Fatal error............................................................................................ 659
127-311 ExtPRTc Fatal Error ........................................................................................... 645
127-312 DFE Video Link Fail ............................................................................................ 646 500-xxx FIP
127-313 ESS Video Link Fail ............................................................................................ 646 500-030 DC612 Print NG By IOT Wait State...................................................................... 661
127-314 WSD Print S/W Fail............................................................................................. 646 500-033 Diag Document Not Detected/Enough................................................................ 661
127-315 ThinPrint S/W Fail............................................................................................... 646 500-035 Diag Document Invalid Size................................................................................ 661
127-320 DFE Critical Fail.................................................................................................. 646 500-990 DC612 Print NG By Any Reason ......................................................................... 661
127-337 JobTemplate HDD Write Error ............................................................................ 646
127-342 JobTemplate Monitor Fail ................................................................................... 647 2.4 NET System Fault Check
127-353 LPD Soft Fatal error ............................................................................................ 647 2.4.1 Interface (Physical/Logical)..................................................................................... 663
127-354 FTP Server Software Fail.................................................................................... 647 2.4.2 [Not connected to network] or [Unable to find the device from the PC] ........................ 663
127-396 MailIO Soft Fatal error......................................................................................... 647 2.4.3 No output is available, no data is printed ................................................................... 664
127-398 IPP Soft Fatal error ............................................................................................. 647 2.4.4 Printing can be performed but abnormally ................................................................ 664
127-399 JME Soft Fatal error ............................................................................................ 647 2.4.5 Network-related Details Check Flow ........................................................................ 665
127-700 SIP Registration Fail........................................................................................... 648
2.5 Log
133-xxx FIP 2.5.1 Logging/Extraction Tools Functional Instructions .................................................... 677
133-210 Fax Parameter incorrect ..................................................................................... 649 2.5.2 Logging/Extraction Tools Operation Instructions ..................................................... 677
133-211 Fax Parameter Value Invalid............................................................................... 649 2.5.3 Obtaining Logs Using [LogTool.exe]........................................................................ 678
133-212 Fax Read Erro No Data ....................................................................................... 649 2.5.4 COMPASS CE Tool ................................................................................................ 679
133-213 Fax Read Error-Invalid Data ............................................................................... 649 2.5.5 Obtaining logs using [CoPAnDA3.exe] .................................................................... 679
133-214 Fax USB Open Fail in Initializing.......................................................................... 649 2.5.6 Chain-Link 701-284 (Log Creation).......................................................................... 683
133-215 Fax USB Device Fatal Error ................................................................................ 649 2.5.7 Chain-Link 700-355 (Debug Log Creation Target Selection)..................................... 683
133-216 Fax USB Host Fatal Error .................................................................................... 649 2.5.8 Chain-Link 701-666 (Network Packet Capture Function).......................................... 684
133-217 Fax Manager Short of Memory ............................................................................ 650
2.6 Software Download
133-218 Fax Card Message Library Short of Memory........................................................ 650
2.6.1 Software Download................................................................................................. 685
133-219 Fax Short of Work Memory.................................................................................. 650
133-220 Fax Control task detects error ............................................................................. 650 2.7 List of Collected Reports by Job
133-221 Fax Card not respond when system is Booting..................................................... 650 2.7.1 List of Collected Reports by Job ............................................................................... 687
133-222 Fax Card does not respond intervally .................................................................. 650
133-223 Fax Card Reset .................................................................................................. 650
133-224 Controller ROM Fax Card ROM mismatch........................................................... 651
133-225 Fax address book illegal setting .......................................................................... 651
2.1.1 How to Troubleshoot 2.1.2 Glossary
Procedure The following terminology are used throughout the troubleshooting section. The meaning of these terminol-
ogy must be fully understood when performing problem analysis.
Troubleshooting procedures are roughly divided into two categories.
Level 1 Troubleshooting:
Level 1 Troubleshooting (Level 1 FIP) is the first step to diagnose a problem. Level 1 FIP asks you Common terms:
whether any Fault Code and other problematic symptoms exist, guiding you to Level 2 Troubleshooting
• Fault Code
or BSD to resolve the problem.
This 6-digit code appears when the machine found problems. The first 3 digits show the Chain No. that
Level 2 Troubleshooting:
Level 2 Troubleshooting is a diagnostic procedure of separating a problem by Fault Code, document/ correspond with the Chain No. of BSD.
paper jam and other problematic symptoms. Performing a FIP or an appropriate procedure in the check • Activate(Deactivate)
out list enables you to discover causes of a problem in a short period of time. To mechanically push (release) the actuator of the switch or the connected mechanical linkage.
• Fault Code: When a Fault Code alerts you to a machine failure, perform appropriate troubleshoot- • Block
ing items, by referring to Level 2 Troubleshooting. To place a sheet of document or paper on the photo sensor surface for detection.
Other troubleshooting: • Check
• Generic FIP: This is the generic check procedure for troubleshooting general electric parts such as
To visually check for operation failure of parts such as relay or mechanical linkage, and the failure status
Motor, Relay, Solenoid, Switch and Sensor etc.
of the parts.
Service Mode/UI Diagnostic Mode:
• Enter the Service mode.
This shows the purposes and usage of the diagnostic program for the machine, and how to read diag
data. To enter the Service mode by following the procedure described in Chapter 2 How to use the Service
Mode.
How to proceed troubleshooting and Cautions:
• Enter the UI Diag. mode.
• First, perform Level 1 FIP to categorize a problem. Second, proceed to an appropriate Level 2 FIP or BSD
to resolve the problem. To find the causes of the problem using FIP or check chart etc., thoroughly read To enter the UI Diag. mode by following the procedure described in Chapter 2 How to use the UI Diag.
the instructions and follow the procedure properly. Sometimes, when two or more causes exist, they can- mode (UI Diagnostics mode).
not be identified at once, so the same FIP should be repeated. In this case, pay attention to a different • Check the wire for a short circuit.
judgment made in the process of the same FIP. Turn the power OFF. Measure the resistance between the wire and the frame using the ohm range of a
• The generic check procedure for the general electric parts (Motor, Relay, Solenoid, Switch and Sensor tester.
etc.) is not shown in each troubleshooting for some cases. In such a case, only the causes of the troubles • Check the wire for an open circuit.
are shown using the expressions below. Therefore, if you do not know how to check, proceed to trouble-
Turn the power OFF. Measure the resistance between both ends of the wire using the ohm range of a
shooting by referring to Generic FIP. tester.
E.g. Enter DC330[xxx-xxx].Insert paper from the tray side. Does the indication show ’Low’? • Select DC330[xxx-xxx].
Y N
Enter DC330 Component Control by following the procedure described in the Service Mode section in
Repair xxxxxx SENSOR using Sensor Failure FIP.
Chapter 2. (Hereinafter for PC-Diag only) Then, either select the applicable parts from the desired mod-
~ ule or enter Chain Link No. [xxx-xxx] by selecting [Direct Code Input].
• Check the voltage level.

Table 1
Voltage Level Range
+3.5VDC (H) +3.33 ~ +3.68VDC
(L) 0.0 ~ +1.0VDC
+5VDC (H) +4.85 ~ +5.36VDC
(L) 0.0 ~ +1.0VDC
+12VDC (H) +11.4 ~ +12.6VDC
(L) 0.0 ~ +1.5VDC
+13.3VDC (H) +12.64 ~ +13.97VDC
(L) 0.0 ~ +1.5VDC

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Color C60/C70 Printer 12/2014
Troubleshooting
Version 1.2 2-30 2.1.1 How to Troubleshoot
Table 1 2.1.3 How to use Controller FIP
Voltage Level Range Due to standardization of Controllers, some machines with different names have the common Controller
+24VDC (H) +23.28 ~ +25.73VDC installed. They also display the same Fault Code.
(L) 0.0 ~ +3.0VDC
2.3 Controller FIP in this manual describes all the Faults FIPs for the machine-independent Controllers.
• Exit the problem analysis procedure.
Therefore, some Fault FIPs are not displayed in some machines. In that case, they must be ignored. Refer to
Mechanical problems: This phrase is used when moving to machine adjustment and parts replacement.
the corrective actions for the displayed Fault to repair the trouble. The following shows the flow of actual use.
Read all the items (describing the main causes) and find out the causes of a problem by comparing them
with the symptoms shown by the machine. 1. Refer to the FIP corresponding to the displayed 6-digit Fault Code.
• PL4.2: Refer to PL4.2 in Chapter 5 Parts List. 2. Follow the instructions in the FIP and proceed with the corrective action.
• CH 6.2 Zone J4: Refer to 6.2 Zone J4 in Chapter 9 BSD. 3. When the following items are stated in the corrective action, perform the appropriate corrective actions to
• REP 4.1.3: Refer to REP 4.1.3 in Chapter 4. repair the trouble. If the problem persists, obtain the logs and request Support G for support to repair the
• ADJ 4.1.3: Refer to ADJ4.1.3 in Chapter 4. trouble.
• Replace the parts in sequence: When it is impossible to analyze causes of a problem further, replace the • Refer to 'OF-xx'.
parts in sequence. The part with a higher replacement frequency or higher possibility of causing a prob- • Perform 'NET System Failure Check'.
lem is listed first for replacement.
• Obtain 'LOG'.
• Perform 'Software Download'.
Though the repair procedures for those are not stated in FIP, they are stated in a referenced section.
Refer to the referenced section to proceed with the procedures.

NOTE: Some codes in IOT Fault Code (024-xxx) are repeated in 2.2 IIT, IOT & Option FIP. In that
case, refer to the procedures in both sections.
NOTE: In OF-xxx, the replacing parts ’IISS PWB’, ’IOT PWB’, and ’ESS PWB’ are used. However,
they are also referred to as IIT/IPS PWB, MCU PWB, and Mother PWB respectively in some
machines. The function names need to be replaced with machine-specific PWB to perform replace-
ment.
2.1.4 Controller Chain-Link No. Definition Table 1

1. Chain No. Definition ChainNo Sub Name Description

Chain No. is used to identify the Controller module in which an error has occurred. X63 IISS (Ext) Detects the IIT Extension Board-related Error.
X65 DADF-250 Detects the DADF-related Error.
Table 1
X71 to X78 IOT (PH) Detects the Paper handling-related Error of IOT.
ChainNo Sub Name Description X89 RegiCon Detects the RegiCon-related Error of IOT.
X02 CONT (UI-EWS) Detected by the Controller EMS function module. X91 IOT (Xero) Detects the Xero-related Error of IOT.
X03 CONT (IITsc) Detected by the Controller IIT function module. X92 IOT (ProCon) Detects the ProCon-related Error of IOT.
X05 DADF Detected by the DADF function module. X93 IOT (Deve) Detects the Deve-related Error of IOT.
X10 Fusing Unit Detected by the Controller Fusing Unit function module. X94 IOT (Xfer) Detects the Transfer-related Error of IOT.
X11 Sorter Detected by the Controller MailBoxSorter function module.
X12 to X15 Finisher (OUT) Detects the Finisher-related Error of Cont management. 2. Link No. Definition and Error Classification
X16 ESS Detected by the Controller. Classifications of the occurred errors are identified by Link No.
X17 ESS Detected by the Controller.
Table 2
X18 Network Connect Detects the Network Connect-related Error of Cont manage-
ment. Link No Error Classification Description
X21 CONT (EP) Detects the EP-related Error of Cont management. 210~299 Local Fail This is an error that must not occur, or ’Failure’.
X22 EP Acc Side Detects the EP Accessory-related Error of Cont management. Some parts of the service or service function that uses an accessory
or connected device cannot operate because the accessory or con-
X23 Panel (including Web Detects the Panel-related Error of Cont management.
nected device cannot operate.
X24 CONT (IOTsc) Detects the IOTsc-related Error of Cont management. CE Diag functions are available. However, a user can clear user
X25 CONT (PSW I/F) Detects the PSW I/F-related Error of Cont management. installed options by replacing them.
X26 CONT (JRM, Others) Detects the JRM-related Error of Cont management. 210~299 Service Fail This is an error that must not occur, or ’Fatal Failure’.
X27 CONT (External I/F) Detects the External I/F-related Error of Cont management. Fax services and Media services cannot be provided because the
X31 CONT Extension Board Detects the Extension Board-related Error of Cont manage- USB-IF connected FaxCard/MediaDrive machine, etc. has a fail-
ment. ure/abnormal operation in an externally connected part or even in
X33 CONT (FAX) Detects the Fax-related Error of Cont management. the same machine package.
However, the services that do not affect the faulty part, such as Copy
X34 FaxCard Error detection by FaxCard Mother.
Service and Scan Service, can be executed.
X35 FaxCard (G3) Error detection by FaxCard G3 function module.
310~399 System Fail/Sub System This is an error that must not occur, or ’Fatal Failure’.
035-5xx is for FAX Mini.
Fail Users can only perform recovery by turning the power OFF then ON.
X36 FaxCard (G4) Error detection by FaxCard G4 function module. The machine cannot perform system or subsystem operations and it
X38 DGS (MDSS) Detects the MDSS-related Error of Cont management. needs maintenance.
X39 DGS (MDS) Detects the MDS-related Error of Cont management. The Diag. functions can be operated for CE purpose but the system
fail at Cont initialization (startup) guarantees only the DC131 NVM
X41 IOT (Mgr) Detects the Manager-related Error of IOT.
Read/Write and DC132 operations. Other Diag. may be operated
X42 IOT (Drive) Detects the Drive-related Error of IOT.
but not guaranteed.
X45 IOT (IM) Detects the IM-related Error of IOT.
400~498 Time Bomb (Information) This fail occurs in normal operation, so it is not referred to
X46 IOT (HVPS) Detects the HVPS-related Error of IOT. as ’Failure’ but needs ’Any Actions’.
X47 IOT (OutCon) Detects the OutCon-related Error of IOT. Notify the machine state in which user operation is temporarily lim-
X48 IF Module Detects the HCS/Finisher IF-related Error of IOT. ited and 'why the machine cannot be operated immediately'.
Notify the expected life (ERU life expectation) of consumable
X49 HCS Detects the HCS-related Error of IOT.
replacement parts.
X50 Cont (JAM-Zone) Detects the Jam-related Error of Cont management.
600~699 Hidden Fail or History This is not defined as ’Failure’.
X61 IOT (ROS) Detects the ROS-related Error of IOT.
This is a fault that does not affect job operations and does not need to
X62 IISS Detects the IIT-related Error. notify users. This may be repaired automatically by the machine.

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Table 2
Link No Error Classification Description
700~799 Job Fail This also occurs in normal operation and is not defined as
’Failure’.
This failure occurs when the system detects that job operation can-
not be continued. At the time when error is detected, the process is
aborted.
This is a fault that can be recovered by repeating the operation. If the
fault persists after repeating the operation, it becomes a 'Trouble'.In
this case, a software failure may cause the trouble.
700~799 Warning This also occurs in normal operation and is not defined as
’Failure’.
Warning is issued only during job execution. If a user operation
instruction cannot be performed as desired due to [any conditions],
the job is continued by changing the settings in the device and the
message [Job is continued by changing settings] is displayed in the
panel.
910~990 Operation Error/Notice This also occurs in normal operation and is not defined as
Error ’Failure’.
At the time when error is detected, the job is paused and the user
interruption screen is displayed in the panel.
This is a fault with which the job can be continued by clearing the
cause.
005-121 DADF Feed Sensor On Jam Cause/Action
BSD-ON:CH5.4 Check the following:

The DADF Feed Sensor does not turn ON within the specified time after the Pre Feed has started. • Transportation failure due to foreign substance in the document path
• The surface of the Feed Roll, Nudger Roll, and Takeaway Roll for foreign substances.
NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch. • The surface of the Feed Roll, Nudger Roll, and Takeaway Roll for wear.
Initial Actions • DADF Pre Regi Sensor: DC330 [005-206] (PL 54.17)
• DADF Feed Clutch: DC330 [005-062] (PL 54.6)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
The coil resistance of the DADF Feed Clutch: approx. 150 Ohm (When coil temperature is 20 degrees C)
Cause/Action – Between DADF PWB J754 pin-B10 and J754 pin-B11
• DADF Feed Motor: DC330 [005-010] (PL 54.6)
Check the following:
The wire wound resistance of the DADF Feed Motor: approx. 3 Ohm (When the temperature is 25
• Transportation failure due to foreign substance in the document path degrees C)
• The surface of the Feed Roll and Nudger Roll for foreign substances. – Between DADF PWB J760 pin-A13 and J760 pin-A14/A15
• The surface of the Feed Roll and Nudger Roll for wear. – Between DADF PWB J760 pin-B3 and J760 pin-B1/B2
• DADF Feed Sensor: DC330 [005-204] (PL 54.17) • DADF Pre Regi Motor: DC330 [005-024] (PL 54.7)
• DADF Feed Clutch: DC330 [005-062] (PL 54.6) The wire wound resistance of the DADF Pre Regi Motor: approx. 0.95 Ohm (When the temperature is 25
The coil resistance of the DADF Feed Clutch: approx. 150 Ohm (When coil temperature is 20 degrees C) degrees C)
– Between DADF PWB J754 pin-B10 and J754 pin-B11 – Between DADF PWB J760 pin-A1 and J760 pin-A2/A3
• DADF Feed Motor: DC330 [005-010] (PL 54.6) – Between DADF PWB J760 pin-A6 and J760 pin-A4/A5
The wire wound resistance of the DADF Feed Motor: approx. 3 Ohm (When the temperature is 25 • The Drive Gear for wear and damage.
degrees C) If no problems are found, replace the DADF PWB. (PL 54.3)
– Between DADF PWB J760 pin-A13 and J760 pin-A14/A15
– Between DADF PWB J760 pin-B3 and J760 pin-B1/B2
• The Nudger Roll for Nip operation failure.
005-123 DADF Simplex/Side 1 Regi Sensor On Jam
• The Drive Gear for wear and damage.
BSD-ON:CH5.6, CH5.5
If no problems are found, replace the DADF PWB. (PL 54.3)
After the DADF Pre Regi Sensor On, the DADF Regi Sensor did not turn ON within the specified time.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
005-122 DADF Simplex/Side 1 Pre Regi Sensor On Jam
BSD-ON:CH5.5, CH5.4
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• The DADF Pre Regi Sensor does not turn ON within the specified time after DADF Feed Sensor On for
the first document. Cause/Action
• The DADF Pre Regi Sensor does not turn ON within the specified time after the Pre Regist operation has Check the following:
started for the second document.
• Transportation failure due to foreign substance in the document path
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• The surface of the Takeaway Roll and Pre Regi Roll for foreign substances.
Initial Actions • The surface of the Takeaway Roll and Pre Regi Roll for wear.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. • DADF Regi Sensor: DC330 [005-110] (PL 54.25)

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• DADF Pre Regi Sensor: DC330 [005-206] (PL 54.17) NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• DADF Baffle Solenoid: DC330 [005-065] (PL 54.7)
Initial Actions
• DADF Pre Regi Motor: DC330 [005-024] (PL 54.7)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
The wire wound resistance of the DADF Pre Regi Motor: approx. 0.95 Ohm (When the temperature is 25
degrees C)
– Between DADF PWB J760 pin-A1 and J760 pin-A2/A3
Cause/Action
Check the following:
– Between DADF PWB J760 pin-A6 and J760 pin-A4/A5
• The Drive Gear for wear and damage.
• Transportation failure due to foreign substance in the document path
If no problems are found, replace the DADF PWB. (PL 54.3)
• The surface of the Regi Roll, Platen Roll, and Out Roll for foreign substances.
• The surface of the Regi Roll, Platen Roll, and Out Roll for wear.
• DADF Regi Sensor: DC330 [005-110] (PL 54.25)
005-124 DADF Lead Regi Sensor On Jam • DADF Regi Motor: DC330 [005-035] (PL 54.8)
BSD-ON:CH5.6 The wire wound resistance of the DADF Regi Motor: approx. 1.4 Ohm (When the temperature is 25
degrees C)
After the reading has started (the DADF Regi Motor has started up), the DADF Lead Regi Sensor did not turn – Between DADF PWB J760 pin-B4 and J760 pin-B5/B6
ON within the specified time. – Between DADF PWB J760 pin-B9 and J760 pin-B7/B8
If no problems are found, replace the DADF PWB. (PL 54.3)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
005-126 DADF Out Sensor On Jam
BSD-ON:CH5.7, CH5.6
Cause/Action
Check the following: After the reading has started (the DADF Regi Motor has started up), the DADF Out Sensor did not turn ON
within the specified time.
• Transportation failure due to foreign substance in the document path
• The surface of the Regi Roll for foreign substance. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• The surface of the Regi Roll for wear.
Initial Actions
• DADF Lead Regi Sensor: DC330 [005-207] (PL 54.8)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• DADF Regi Motor: DC330 [005-035] (PL 54.8)
The wire wound resistance of the DADF Regi Motor: approx. 1.4 Ohm (When the temperature is 25
degrees C)
Cause/Action
Check the following:
– Between DADF PWB J760 pin-B4 and J760 pin-B5/B6
– Between DADF PWB J760 pin-B9 and J760 pin-B7/B8 • Transportation failure due to foreign substance in the document path
If no problems are found, replace the DADF PWB. (PL 54.3) • The surface of the Regi Roll and Platen Roll for foreign substance.
• The surface of the Regi Roll and Platen Roll for wear.
• DADF Out Sensor: DC330 [005-208] (PL 54.22)
005-125 DADF Regi Sensor Off Jam • DADF Platen Motor: DC330 [005-047] (PL 54.9)
The wire wound resistance of the DADF Platen Motor: approx. 1.4 Ohm (When the temperature is 25
BSD-ON:CH5.6
degrees C)
After the reading has started (the DADF Regi Motor has started up), the DADF Regi Sensor did not turn OFF – Between DADF PWB J760 pin-A7 and J760 pin-A8/A9
within the specified time. – Between DADF PWB J760 pin-A12 and J760 pin-A10/A11
• DADF Regi Motor: DC330 [005-035] (PL 54.8)
 The wire wound resistance of the DADF Regi Motor: approx. 1.4 Ohm (When the temperature is 25 NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
degrees C)
– Between DADF PWB J760 pin-B4 and J760 pin-B5/B6
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
– Between DADF PWB J760 pin-B9 and J760 pin-B7/B8
If no problems are found, replace the DADF PWB. (PL 54.3)
Cause/Action
Check the following:

005-127 DADF Out Sensor Off Jam • Transportation failure due to foreign substance in the document path
• The surface of the Platen Roll and Out Roll for foreign substances.
BSD-ON:CH5.7, CH5.10
• The surface of the Platen Roll and Out Roll for wear.
After the DADF Regi Sensor turned OFF, the DADF Out Sensor did not turn OFF within the specified time. • DADF Exit Sensor: DC330 [005-209] (PL 54.23)
• DADF Platen Motor: DC330 [005-047] (PL 54.9)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. The wire wound resistance of the DADF Platen Motor: approx. 1.4 Ohm (When the temperature is 25
Initial Actions degrees C)
– Between DADF PWB J760 pin-A7 and J760 pin-A8/A9
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
– Between DADF PWB J760 pin-A12 and J760 pin-A10/A11
Cause/Action If no problems are found, replace the DADF PWB. (PL 54.3)

Check the following:

• Transportation failure due to foreign substance in the document path

• The surface of the Platen Roll, Out Roll, and Exit Roll for foreign substances.
005-129 DADF Simplex Exit Sensor Off Jam
• The surface of the Platen Roll, Out Roll, and Exit Roll for wear. BSD-ON:CH5.10, CH5.7

• DADF Out Sensor: DC330 [005-208] (PL 54.22)

After the DADF Out Sensor Off in Simplex mode, the DADF Exit Sensor did not turn OFF within the specified
• DADF Platen Motor: DC330 [005-047] (PL 54.9) time.
The wire wound resistance of the DADF Platen Motor: approx. 1.4 Ohm (When the temperature is 25
degrees C) NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
– Between DADF PWB J760 pin-A7 and J760 pin-A8/A9
Initial Actions
– Between DADF PWB J760 pin-A12 and J760 pin-A10/A11
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• DADF Exit Motor: DC330 [005-059] (PL 54.10)
The wire wound resistance of the DADF Exit Motor: approx. 3 Ohm (When the temperature is 25 degrees
C)
Cause/Action
Check the following:
– Between DADF PWB J760 pin-B10 and J760 pin-B11/B12
– Between DADF PWB J760 pin-B15 and J760 pin-B13/B14 • Transportation failure due to foreign substance in the document path
If no problems are found, replace the DADF PWB. (PL 54.3) • The surface of the Out Roll and Exit Roll for foreign substances.
• The surface of the Out Roll and Exit Roll for wear.
• DADF Exit Sensor: DC330 [005-209] (PL 54.23)
005-128 DADF Simplex Exit Sensor On Jam • DADF Platen Motor: DC330 [005-047] (PL 54.9)
The wire wound resistance of the DADF Platen Motor: approx. 1.4 Ohm (When the temperature is 25
BSD-ON:CH5.10, CH5.7
degrees C)
After the DADF Out Sensor On in Simplex mode, the DADF Exit Sensor did not turn ON within the specified – Between DADF PWB J760 pin-A7 and J760 pin-A8/A9
time. – Between DADF PWB J760 pin-A12 and J760 pin-A10/A11
• DADF Exit Motor: DC330 [005-059] (PL 54.10)

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The wire wound resistance of the DADF Exit Motor: approx. 3 Ohm (When the temperature is 25 degrees NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
C)
– Between DADF PWB J760 pin-B10 and J760 pin-B11/B12
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
– Between DADF PWB J760 pin-B15 and J760 pin-B13/B14
If no problems are found, replace the DADF PWB. (PL 54.3)
Cause/Action
Check the following:

005-141 DADF Feed Sensor Off Jam • The document guides for improper placement.

BSD-ON:CH5.4, CH5.5 • Whether the Nudger Roll is in uniform contact with the document placement tray.
• Whether the Feed Roll and Retard Roll are in uniform contact with the document.
Before the DADF Feed Sensor turned OFF, the DADF Pre Regi Sensor turned OFF. • Whether the document is badly curled.
• Whether the combination is out of the size specifications. (Mixed Size)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. 005-150 DADF Holed Feed Sensor Off Jam
BSD-ON:CH5.4
Cause/Action
After the DADF Feed Sensor On in Hole Punched mode, the DADF Feed Sensor did not turn OFF within the
Check the following:
specified time.
• The surface of the Feed Roll, Nudger Roll, Retard Roll, and Takeaway Roll for foreign substances.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• The surface of the Feed Roll, Nudger Roll, Retard Roll, and Takeaway Roll for wear.
• The Torque Limiter for failure. Cause/Action
• DADF Feed Sensor: DC330 [005-204] (PL 54.17) Check that the hole position at the rear of the document (not at the center but at the periphery furthermost from
• DADF Feed Motor: DC330 [005-010] (PL 54.6) the Tail Edge) is within 19mm of the document Tail Edge. If no problems are found with the document, go to the
005-141 FIP.
The wire wound resistance of the DADF Feed Motor: approx. 3 Ohm (When the temperature is 25
degrees C)
– Between DADF PWB J760 pin-A13 and J760 pin-A14/A15
– Between DADF PWB J760 pin-B3 and J760 pin-B1/B2 005-151 DADF Holed Pre Regi Sensor Off Jam
• DADF Pre Regi Motor: DC330 [005-024] (PL 54.7)
BSD-ON:CH5.5
The wire wound resistance of the DADF Pre Regi Motor: approx. 0.95 Ohm (When the temperature is 25
degrees C) After the DADF Pre Regi Sensor On in Hole Punched mode, the DADF Pre Regi Sensor did not turn OFF within
– Between DADF PWB J760 pin-A1 and J760 pin-A2/A3 the specified time.
– Between DADF PWB J760 pin-A6 and J760 pin-A4/A5
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
If no problems are found, replace the DADF PWB. (PL 54.3)
Cause/Action
Check that the hole position at the rear of the document (not at the center but at the periphery furthermost from
the Tail Edge) is within 19mm of the document Tail Edge. If no problems are found with the document, check
005-144 DADF Too First Pre Regi Sensor Jam the DADF Pre Regi Sensor (DC330 [005-206]).
BSD-ON:CH5.5

Due to document skew, the DADF Pre Regi Sensor turned ON earlier than the specified timing.
005-152 DADF Holed Regi Sensor Off Jam
BSD-ON:CH5.6
After the DADF Regi Sensor On in Hole Punched mode, the DADF Regi Sensor did not turn OFF within the NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
specified time.
Cause/Action
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. Check that the hole position at the rear of the document (not at the center but at the periphery furthermost from
the Tail Edge) is within 19mm of the document Tail Edge. If no problems are found with the document, go to the
Cause/Action 005-129 FIP.
Check that the hole position at the rear of the document (not at the center but at the periphery furthermost from
the Tail Edge) is within 19mm of the document Tail Edge. If no problems are found with the document, go to the
005-125 FIP.
005-156 DADF Holed Duplex Exit Sensor Off Jam
BSD-ON:CH5.10

005-153 DADF Holed Lead Regi Sensor Off Jam After the DADF Exit Sensor On in Hole Punched mode, the DADF Exit Sensor did not turn OFF within the spec-
BSD-ON:CH5.6 ified time. (Duplex)

After the DADF Lead Regi Sensor On in Hole Punched mode, the DADF Lead Regi Sensor did not turn OFF NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
within the specified time.
Cause/Action
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. Check that the hole position at the rear of the document (not at the center but at the periphery furthermost from
the Tail Edge) is within 19mm of the document Tail Edge. If no problems are found with the document, go to the
Cause/Action 005-129 FIP.
Check that the hole position at the rear of the document (not at the center but at the periphery furthermost from
the Tail Edge) is within 19mm of the document Tail Edge. If no problems are found with the document, check
the DADF Lead Regi Sensor (DC330 [005-207]).
005-160 DADF Tray Lift Up Fail on Running (Document Set)
BSD-ON:CH5.2

005-154 DADF Holed Out Sensor Off Jam When the document has been loaded, the DADF Level Sensor does not turn ON within the specified time after
BSD-ON:CH5.7 the Tray has started to rise. Or, the DADF Bottom Sensor does not turn OFF. (When detected during Run,
Stop, or Purge)
After the DADF Out Sensor On in Hole Punched mode, the DADF Out Sensor did not turn OFF within the spec-
ified time. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Cause/Action
Check that the hole position at the rear of the document (not at the center but at the periphery furthermost from Cause/Action
the Tail Edge) is within 19mm of the document Tail Edge. If no problems are found with the document, go to the
Check the following:
005-127 FIP.
• DADF Level Sensor: DC330 [005-203] (PL 54.17)
• DADF Tray Motor: DC330 [005-086] (PL 54.4)
005-155 DADF Holed Simplex Exit Sensor Off Jam The wire wound resistance of the DADF Tray Motor: approx. 20 Ohm (When the temperature is 25
degrees C)
BSD-ON:CH5.10
– Between DADF PWB J758 pin-1 and J758 pin-2/3/4/5
After the DADF Exit Sensor On in Hole Punched mode, the DADF Exit Sensor did not turn OFF within the spec- • DADF Bottom Sensor: DC330 [005-202] (PL 54.16)
ified time. (Simplex) • The DADF Tray Motor Drive Gear for wear and damage, and the Torque Limiter for damage.
If no problems are found, replace the DADF PWB. (PL 54.3)

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Cause/Action
Explain to the customer that the following size combinations are prohibited.
005-194 Size Mismatch Jam on SS Mixed-Size
BSD-ON:CH5.3 • A5 SEF and all the other document sizes.
• B5 SEF and all the other document sizes.
In Slow Scan (SS) Mixed mode, it was detected that a document with a different size in Fast Scan (FS) direction
was transported from the DADF.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
005-198 Too Short Size Jam
BSD-ON:CH5.5, CH5.4
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. The DADF detected a document that is equal to or shorter than the minimum feedable size (in the Slow Scan
Direction).
Cause/Action NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Follow the instructions on the UI screen. If the error is not cleared, check the following:
Initial Actions
• The DADF Tray Set Guide for operation failure. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• DADF Tray APS Sensor 1-3: DC330 [005-215/216/217] (PL 54.16)
If no problems are found, replace the DADF PWB. (PL 54.3) Cause/Action
Check the size of the document that was fed by the user. If it is within the permitted length for DADF transport,
check the following:

005-196 Size Mismatch Jam on No Mixed-Size • DADF Pre Regi Sensor: DC330 [005-206] (PL 54.17)
BSD-ON:CH5.5, CH5.3 • DADF Feed Sensor: DC330 [005-204] (PL 54.17)
If no problems are found, replace the DADF PWB. (PL 54.3)
The system detected that the second and subsequent documents are of different size compared to the first
document.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
005-199 Too Long Size Jam
Initial Actions BSD-ON:CH5.5, CH5.4
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
It was detected that the document length in Slow Scan direction was out of the specifications (Simplex mode:
670 mm or longer, Duplex mode: 477.4 mm or longer).
Cause/Action
Follow the instructions on the UI screen. If the error is not cleared, check the following: NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

• DADF Tray APS Sensor 1-3: DC330 [005-215/216/217] (PL 54.16) Initial Actions
• DADF No. 1 APS Sensor: DC330 [005-218] (PL 54.17) Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
If no problems are found, replace the DADF PWB. (PL 54.3)
Cause/Action
Check the size of the document that was fed by the user. If it is within the permitted length for DADF transport,
check the following:
005-197 Prohibit Combine Size Jam
BSD-ON:CH5.5 • DADF Pre Regi Sensor: DC330 [005-206] (PL 54.17)
• DADF Feed Sensor: DC330 [005-204] (PL 54.17)
Documents with a prohibited size combination was detected. If no problems are found, replace the DADF PWB. (PL 54.3)
 Cause/Action
Check the following:
005-210 DADF Download Fail
BSD-ON:CH3.3 • DADF Bottom Sensor: DC330 [005-202] (PL 54.16)
• DADF Tray Motor: DC330 [005-086] (PL 54.4)
When the IISS starts up (Power ON/Sleep recovery), it was detected that the DADF is in Download Mode. The wire wound resistance of the DADF Tray Motor: approx. 20 Ohm (When the temperature is 25
degrees C)
Cause/Action – Between DADF PWB J758 pin-1 and J758 pin-2/3/4/5
Perform the DADF software download. • The DADF Tray Motor Drive Gear for wear and damage, and the Torque Limiter for damage.
If no problems are found, replace the DADF PWB. (PL 54.3)

005-275 DADF RAM Fail

BSD-ON:CH3.3 005-282 DADF Tray Lift Up Fail (No Document)
BSD-ON:CH5.2
The DADF PWB RAM failed during the Read/Write operation. (At Power ON)
During the initialization operation where no document is loaded yet, the DADF Bottom Sensor does not turn
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
OFF within the specified time after the Tray has started to rise.
Cause/Action
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
If the problem persists after turning the power OFF then ON, replace the DADF PWB. (PL 54.3)
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

005-280 DADF EEPROM Fail Cause/Action

BSD-ON:CH3.3 Check the following:

Write failure to DADF EEPROM or communication failure with EEPROM was detected.
• DADF Bottom Sensor: DC330 [005-202] (PL 54.16)

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. • DADF Tray Motor: DC330 [005-086] (PL 54.4)
The wire wound resistance of the DADF Tray Motor: approx. 20 Ohm (When the temperature is 25
Cause/Action degrees C)
If the problem persists after turning the power OFF then ON, replace the DADF PWB. (PL 54.3) – Between DADF PWB J758 pin-1 and J758 pin-2/3/4/5
• The DADF Tray Motor Drive Gear for wear and damage, and the Torque Limiter for damage.
If no problems are found, replace the DADF PWB. (PL 54.3)

005-281 DADF Tray Lift Down Fail 005-283 DADF Level Sensor Logic Fail
BSD-ON:CH5.2 BSD-ON:CH5.2

The DADF Bottom Sensor does not turn ON within the specified time after the DADF Tray has started to drop.
DADF Level Sensor failure was logically detected based on the relationship with the Document Set Sensor
outputs.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Refer to the BSD and check the related connectors of the target electrical parts for partial connections. Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

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Cause/Action NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Check the DADF Level Sensor (DC330 [005-203]). (PL 54.17) Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
If no problems are found, replace the DADF PWB. (PL 54.3)

Cause/Action
Check the following:
005-284 DADF APS Sensor Logic Fail
BSD-ON:CH5.5 • The DADF L/H Cover for improper installation.
• The Sensor Actuator for disengagement and bending.
It was detected that the combination of DADF No. 1 to 3 APS Sensor outputs is logically not right. • DADF L/H Cover Interlock Sensor: DC330 [005-223] (PL 54.5)
If no problems are found, replace the DADF PWB. (PL 54.3)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
005-906 DADF Feed Sensor Static Jam
BSD-ON:CH5.4
Cause/Action
Check the DADF No. 1/2/3 APS Sensor (DC330 [005-218/219/220]). (PL 54.17) The DADF Feed Sensor turns ON at the following timings:

If no problems are found, replace the DADF PWB. (PL 54.3) 1. At Power ON
2. At Feeder Cover Interlock Close
3. At Platen Interlock Close

005-305 DADF Feeder Cover Interlock Open NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
BSD-ON:CH5.1 Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
The Feeder Cover Interlock was opened during DADF operation.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. Cause/Action
Check the following:
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. • Check the DADF Feed Sensor for remaining paper, the Actuator for return failure, foreign substances,
contamination on sensors, and etc.
Cause/Action • DADF Feed Sensor: DC330 [005-204] (PL 54.17)
Check the following: If no problems are found, replace the DADF PWB. (PL 54.3)

• The DADF Feeder Cover for a mismatch.

• DADF Feed Cover Interlock Switch: DC330 [005-212] (PL 54.5)
If no problems are found, replace the DADF PWB. (PL 54.3) 005-907 DADF Pre Regi Sensor Static Jam
BSD-ON:CH5.5

The DADF Pre Regi Sensor turns ON at the following timings:

005-309 DADF L/H Cover Interlock Open
1. At Power ON
BSD-ON:CH5.1
2. At Feeder Cover Interlock Close
The L/H Interlock was opened during DADF operation. 3. At Platen Interlock Close
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial connections. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action Cause/Action
Check the following: Check the following:

• Check the DADF Pre Regi Sensor for remaining paper, the Actuator for return failure, foreign sub- • Check the DADF Lead Regi Sensor for remaining paper, foreign substances, contamination on sensors,
stances, contamination on sensors, and etc. and etc.
• DADF Pre Regi Sensor: DC330 [005-206] (PL 54.17) • DADF Lead Regi Sensor: DC330 [005-207] (PL 54.8)
If no problems are found, replace the DADF PWB. (PL 54.3) If no problems are found, replace the DADF PWB. (PL 54.3)

005-908 DADF Regi Sensor Static Jam 005-910 DADF Out Sensor Static Jam
BSD-ON:CH5.6 BSD-ON:CH5.7

The DADF Regi Sensor turns ON at the following timings: The DADF Out Sensor turns ON at the following timings:

1. At Power ON 1. At Power ON
2. At Feeder Cover Interlock Close 2. At Feeder Cover Interlock Close
3. At Platen Interlock Close 3. At Platen Interlock Close

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial connections. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action Cause/Action
Check the following: Check the following:

• Check the DADF Regi Sensor for remaining paper, foreign substances, contamination on sensors, and • Check the DADF Out Sensor for remaining paper, foreign substances, contamination on sensors, and
etc. etc.
• DADF Regi Sensor: DC330 [005-110] (PL 54.25) • DADF Out Sensor: DC330 [005-208] (PL 54.22)
If no problems are found, replace the DADF PWB. (PL 54.3) If no problems are found, replace the DADF PWB. (PL 54.3)

005-909 DADF Lead Regi Sensor Static Jam 005-911 DADF Exit Sensor Static Jam
BSD-ON:CH5.6 BSD-ON:CH5.10

The DADF Lead Regi Sensor turns ON at the following timings: The DADF Exit Sensor turns ON at the following timings:

1. At Power ON 1. At Power ON
2. At Feeder Cover Interlock Close 2. At Feeder Cover Interlock Close
3. At Platen Interlock Close 3. At Platen Interlock Close

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NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial connections. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action Cause/Action
Check the following: Check the following:

• Check the DADF Exit Sensor for remaining paper, foreign substances, contamination on sensors, and • DADF Level Sensor: DC330 [005-203] (PL 54.17)
etc. • DADF Tray Motor: DC330 [005-086] (PL 54.4)
• DADF Exit Sensor: DC330 [005-209] (PL 54.23) The wire wound resistance of the DADF Tray Motor: approx. 20 Ohm (When the temperature is 25
If no problems are found, replace the DADF PWB. (PL 54.3) degrees C)
– Between DADF PWB J758 pin-1 and J758 pin-2/3/4/5
• DADF Bottom Sensor: DC330 [005-202] (PL 54.16)
• The DADF Tray Motor Drive Gear for wear and damage, and the Torque Limiter for damage.
005-914 DADF APS Sensor 1/2/3 Static Jam If no problems are found, replace the DADF PWB. (PL 54.3)
BSD-ON:CH5.5

The DADF No. 1/2/3 APS Sensor turns ON at the following timings:

1. At Power ON
005-940 DADF No Original Fail
2. At Feeder Cover Interlock Close BSD-ON:CH5.1

3. At Platen Interlock Close

It was detected that the document was pulled out during document feed.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Cause/Action
Initial Actions Reload the document.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Check the following: 005-941 Doc Number of Sheets is Insufficient
BSD-ON:CH5.1
• Check the DADF No. 1/2/3 APS Sensor for remaining paper, foreign substances, contamination on sen-
sors, and etc. It was detected that some documents were missing after N sheets (no. of sheets indicated in the panel) of doc-
• DADF No. 1/2/3 APS Sensor: DC330 [005-218/219/220] (PL 54.17) uments have been returned.
If no problems are found, replace the DADF PWB. (PL 54.3)
Cause/Action
Follow the instructions on the UI screen.

005-919 DADF Tray Lift Up Fail (Document Set)

BSD-ON:CH5.2
005-942 DADF Tray Stack Over Fail
When the document has been loaded, the DADF Level Sensor does not turn ON within the specified time after BSD-ON:CH5.2
the Tray has started to rise. Or, the DADF Bottom Sensor does not turn OFF. (When detected during other than
Run, Stop, or Purge) It was detected that the DADF Level Sensor turned ON at the start of Tray Lift Up.
Cause/Action
Reduce the document sheet count and reload.
005-947 FS-Size Mismatch Jam on No Mix-Size or SS Mix-Size
BSD-ON:CH5.3

005-945 FS-Size Mismatch Jam on No Mix-Size or SS Mix-Size In No Mix or Slow Scan (SS) Mixed mode, it was detected that a document with a different size in Fast Scan
(FS) direction was transported from the DADF. (If paper was not fed, 005-945 is displayed. If paper was fed,
(Cont) 005-947 is displayed.)
BSD-ON:CH5.3
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
In No Mix or Slow Scan (SS) Mixed mode, it was detected that a document with a different size in Fast Scan
(FS) direction was transported from the DADF. (If paper was not fed, 005-945 is displayed. If paper was fed, Initial Actions
005-947 is displayed.) Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Cause/Action
Initial Actions Follow the instructions on the UI screen. If the error is not cleared, check the following:
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• The DADF Tray Set Guide for operation failure.
Cause/Action • DADF Tray APS Sensor 1-3: DC330 [005-215/216/217] (PL 54.16)

Follow the instructions on the UI screen. If the error is not cleared, check the following: If no problems are found, replace the DADF PWB. (PL 54.3)

• The DADF Tray Set Guide for operation failure.

• DADF Tray APS Sensor 1-3: DC330 [005-215/216/217] (PL 54.16)
If no problems are found, replace the DADF PWB. (PL 54.3)
005-948 SS-Size Mismatch Jam on No Mix-Size
BSD-ON:CH5.5, CH5.4

In No Mix mode, it was detected that a document with a different size in Slow Scan (SS) direction was trans-
ported from the DADF. (If paper was not fed, 005-946 is displayed. If paper was fed, 005-948 is displayed.)
005-946 SS-Size Mismatch Jam on No Mix-Size (Cont)
BSD-ON:CH5.5, CH5.4 NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

In No Mix mode, it was detected that a document with a different size in Slow Scan (SS) direction was trans- Initial Actions
ported from the DADF. (If paper was not fed, 005-946 is displayed. If paper was fed, 005-948 is displayed.) Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Cause/Action
Initial Actions Follow the instructions on the UI screen. If the error is not cleared, check the following:
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• DADF No. 1-3 APS Sensor: DC330 [005-218/219/220] (PL 54.17)
Cause/Action • DADF Pre Regi Sensor: DC330 [005-206] (PL 54.17)

Follow the instructions on the UI screen. If the error is not cleared, check the following: • DADF Feed Sensor: DC330 [005-204] (PL 54.17)
If no problems are found, replace the DADF PWB. (PL 54.3)
• DADF No. 1-3 APS Sensor: DC330 [005-218/219/220] (PL 54.17)
• DADF Pre Regi Sensor: DC330 [005-206] (PL 54.17)
• DADF Feed Sensor: DC330 [005-204] (PL 54.17)
If no problems are found, replace the DADF PWB. (PL 54.3)

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010-320 Heat Roll Over Temperature Fail – Open Circuit AD Value (Temp): 276 or lower

BSD-ON:CH10.4 – Open Circuit AD Value (Inf): 241 or lower

If no problems are found, replace the following parts in sequence:Replace the MCU PWB. (PL 18.2)
Heat Roll high temperature error was detected by the Fusing Unit Center NC Sensor, Rear NC Sensor, or Heat
Roll STS. • AC Power Supply N11A (PL 18.3)
• MCU PWB (PL 18.2)
NOTE: To clear this Fail, first remove the cause, next clear the value of NVM [745-416] (High Tempera-
ture Error Detection History (Heat Roll)) to '0', and then turn the power OFF then ON. The relationship
between the displayed value and the sensor that detected the high temperature error is as follows:
010-321 Fusing Unit Nip Fail
• 0: Normal
BSD-ON:CH10.1
• 1: High temperature error (Center NC Sensor)
• 2: High temperature error (Rear NC Sensor) Nip or Release operation error of the Fusing Unit was detected.
• 3: High temperature error (Heat Roll STS)
• 4: High temperature error (Center NC Sensor (Temp)) NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• 5: High temperature error (Rear NC Sensor (Temp)) Initial Actions
• 6: High temperature error (Center NC Sensor (Inf)) Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• 7: High temperature error (Rear NC Sensor (Inf))

NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch. Cause/Action
Check the following:
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for foreign substances and • Fusing Unit Nip Sensor: DC330 [010-203] (PL 7.3)
pinched harnesses.
• The Sensor Actuator for damage. (PL 7.3)
• The Retract Mechanism for wear and damage.
Cause/Action • The One Way Clutch for skidding.
Check the following:
• The Drawer Connector ( DP/DJ612) for poor contact.
• The Center NC Sensor or Rear NC Sensor for dropped parts, contamination on sensor, and clogging due If no problems are found, replace the MCU PWB. (PL 18.2)
to foreign substances.
• The Heat Roll for wound up, stuck paper.
• The following target temperature setting values for settings that are on the high side.
010-322 Fusing Unit Center NC Sensor Disconnection Fail
– NVM [744-001] (Warm Up Control Temperature (FC)): initial value is 163
BSD-ON:CH10.4
– NVM [744-004] (Standby Control Temperature): initial value is 171
– NVM [744-008] (Low Power Control Temperature (FC)): initial value is 137 An open circuit abnormality (the AD value of the NC Sensor is equivalent to the open circuit value) of the Fusing
– NVM [744-010] (Fusing Unit Motor Empty Rotation Detection Temperature): initial value is 120 Unit Center NC Sensor was detected.
• Heat Roll STS: DC140 [010-206] (PL 7.3)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
– Fail occurs when the temperature monitor value is 230 degrees C or higher
• Center NC Sensor: DC140 [010-200] (Inf), DC140 [010-201] (Temp), DC140 [010-202] (Diff) (PL 7.3) Initial Actions
When any one of the following has occurred, it is a Fail. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
– Temperature Monitor Value: 240 degrees C or higher
– Open Circuit AD Value (Temp): 276 or lower Cause/Action
– Open Circuit AD Value (Inf): 241 or lower Check the following:
• Rear NC Sensor: DC140 [010-203] (Inf), DC140 [010-204] (Temp), DC140 [010-205] (Diff) (PL 7.3)
When any one of the following has occurred, it is a Fail. • Center NC Sensor: DC140 [010-200] (Inf), DC140 [010-201] (Temp) (PL 7.3)
– Temperature Monitor Value: 250 degrees C or higher – Open Circuit AD Value: 1020 or higher

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A
• The Drawer Connector ( DP/DJ612) for poor contact. Check the NVM value related to temperature control.. Is the setting value within the normal range?
• The Fusing Unit for improper installation Y N
Set a value within the normal range.
If no problems are found, replace the MCU PWB. (PL 18.2)

Turn ON the power. If the error reappears, replace the MCU PWB. (PL 18.2)

010-323 Fusing Unit Rear NC Sensor Disconnection Fail 010-327 Stand By Heat Roll Fusing On Time Fail
BSD-ON:CH10.4
BSD-ON:CH10.4, CH10.3
An open circuit abnormality (the AD value of the NC Sensor is equivalent to the open circuit value) of the Fusing
In the Standby state, the H/Roll temperature has not risen within the specific time and hence unable to return to
Unit Rear NC Sensor was detected.
the Standby Control Temperature.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Initial Actions
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Cause/Action
Check the following:
Check the following:
• Rear NC Sensor: DC140 [010-203] (Inf), DC140 [010-204] (Temp) (PL 7.3)
• Main Lamp 1: DC330 [010-007] (PL 7.2)
– Open Circuit AD Value: 1020 or higher
• Main Lamp 2: DC330 [010-008] (PL 7.2)
• The Drawer Connector ( DP/DJ612) for poor contact.
• Sub Lamp: DC330 [010-009] (PL 7.2)
• The Fusing Unit for improper installation
• The Drawer Connector ( DP/DJ612) for poor contact.
If no problems are found, replace the MCU PWB. (PL 18.2)
• The Center NC Sensor or Rear NC Sensor for dropped parts, contamination on sensor, and clogging due
to foreign substances.
• The Heat Roll for wound up, stuck paper.
010-324 Fusing Unit NVM Fail • Check if the Lamp turns ON during the standby. (When normal, the Main 2 Lamp turns ON and blinks.)
If no problems are found, replace the following parts in sequence:
BSD-ON:CH3.1

• Fusing Unit Assembly (PL 7.1)

An abnormal (garbled) Fusing Unit control NVM value was detected.
• AC Power Supply N11A (PL 18.3)
NOTE: . To clear this Fail, first remove the cause, next clear the value of NVM [745-418] (NVM Value • MCU PWB (PL 18.2)
Error Detection History) to '0', and then turn the power OFF then ON.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
010-328 Fusing Unit Not Ready Time Fail
Initial Actions BSD-ON:CH10.4
• Turn the power OFF and ON.
• Restore the machine to its original state if the temperature control value has been changed. The Heat Roll temperature error (either high or low) was detected for more than the specified time when the
Fusing Unit Lamp is in conductive state.
Procedure
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Turn OFF the power and check the connector ( P/J420) between the MCU PWB and the NVM PWB for poor
contact.. Are the connectors connected securely? Cause/Action
Y N
Turn the power OFF and ON. If the problem persists, record the following NVM values and replace the Fusing
Connect the connector ( P/J420) securely. Unit Assembly (PL 7.1). After replacement, contact the Support Group.
A
• NVM [745-472] (Fusing Unit Internal State when Not Ready Time Fail Occurs (For Debug)) 010-334 Fusing Unit NC Sensor Fail
• NVM [745-473] (Center NC Sensor Temperature when Not Ready Time Fail Occurs (For Debug))
BSD-ON:CH10.4
• NVM [745-474] (Rear NC Sensor Temperature when Not Ready Time Fail Occurs (For Debug))
• NVM [745-475] (Heat Roll STS Temperature when Not Ready Time Fail Occurs (For Debug)) During Warm Up Control, an abnormal detected temperature due to NC Sensor malfunction or poor contact
was detected.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
010-330 Fusing Unit Motor Fail
BSD-ON:CH10.1, CH1.13 Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
The Fusing Unit Drive Motor rotation error was detected. When the Lock Up (Fusing Unit Drive Motor Fail) sig-
nal of the Motor Drive output was monitored at the specified time interval after a certain time has passed since
the Motor operation had started, it was found to have failed 5 times in a row.
Cause/Action
Check the following:
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• The Drawer Connector ( DP/DJ612) for poor contact.
Initial Actions • The Fusing Unit for improper installation
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. If no problems are found, replace the following parts in sequence:

Procedure • Fusing Unit Assembly (PL 7.1)

Enter the Diag Mode, turn ON DC330 [010-001] (Fusing Unit Drive Motor).. Does the Fusing Unit Drive • MCU PWB (PL 18.2)
Motor rotate?
Y N
Turn OFF the power. Remove the Rear Upper Cover and disconnect the IIT PWB connector J7191 (Flat 010-338 Wait Heat Roll Fusing On Time Fail
Cable). Remove the MCU Cover and open the Chassis Assembly. Turn ON the power. Is the voltage
BSD-ON:CH10.4, CH10.3
between the Fusing Unit Drive Motor J211-1 (+) and the GND (-) +24VDC?
Y N
In the Wait state, warm up does not complete because the H/Roll temperature has not risen within the specific
Check the +24VDC circuit to the Fusing Unit Drive Motor J211-1.
time.
Is the voltage between the Fusing Unit Drive Motor J212-1 (+) and the GND (-) +5VDC?
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Y N
Check the +5VDC circuit to the Fusing Unit Drive Motor J212-1. Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Turn OFF the power and check the following:
• The Drive Gear for wear, damage, and bearing blockage.
• The connections between the MCU PWB J412 and the Fusing Unit Drive Motor J212, as well as Cause/Action
between the AC Power Supply N11A J514 and the Fusing Unit Drive Motor J211 for open circuits, Check the following:
short circuits, and poor contacts.
If no problems are found, replace the following parts in sequence: • Main Lamp 1: DC330 [010-007] (PL 7.2)
• Fusing Unit Drive Motor (PL 3.3) • Main Lamp 2: DC330 [010-008] (PL 7.2)
• MCU PWB (PL 18.2) • Sub Lamp: DC330 [010-009] (PL 7.2)
• The Drawer Connector ( DP/DJ612) for poor contact.
Press the Stop button and turn OFF the power. Check the connection between the Fusing Unit Drive Motor • The Center NC Sensor or Rear NC Sensor for dropped parts, contamination on sensor, and clogging due
J212-8 and the MCU PWB J412-A1 for open circuit, short circuit, and poor contact. to foreign substances.
If no problems are found, replace the following parts in sequence:
• The Heat Roll for wound up, stuck paper.
• MCU PWB (PL 18.2)
• Check if the Lamp turns ON during the warm up. (When normal, the Main 1 Lamp and Main 2 Lamp turn
• Fusing Unit Drive Motor (PL 3.3)
ON alternately.)
If no problems are found, replace the following parts in sequence:

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• Fusing Unit Assembly (PL 7.1)
• AC Power Supply N11A (PL 18.3)
• MCU PWB (PL 18.2) 010-421 Fusing Unit Life Over
BSD-ON:CH10.5

010-357 Fusing Unit Pitch Rejection Fail It is time to replace the Fusing Unit Assembly.

BSD-ON:CH10.4, CH10.3
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Paper transport refusal was detected for more than the specified time during a Print Process. Cause/Action
Replace the Fusing Unit Assembly. (PL 7.1)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Check the following:

• Main Lamp 1: DC330 [010-007] (PL 7.2)

• Main Lamp 2: DC330 [010-008] (PL 7.2)
• Sub Lamp: DC330 [010-009] (PL 7.2)
• The Drawer Connector ( DP/DJ612) for poor contact.
• The Center NC Sensor or Rear NC Sensor for dropped parts, contamination on sensor, and clogging due
to foreign substances.
• The Heat Roll for wound up, stuck paper.
If no problems are found, record the following NVM values and contact the Support Group.

• NVM [745-695] (Fusing Unit Center NC Sensor Temperature Monitor Value when Pitch Refusal Fail
Occurs)
• NVM [745-696] (Fusing Unit Rear NC Sensor Temperature Monitor Value when Pitch Refusal Fail
Occurs)
• NVM [745-697] (Fusing Unit Heat Roll STS Sensor Temperature Monitor Value when Pitch Refusal Fail
Occurs)
• NVM [745-698] (Final Pitch Refusal Factor)

010-420 Fusing Unit Near Life

BSD-ON:CH10.5

The Fusing Unit Assembly needs to be replaced soon.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Cause/Action
The Fusing Unit Assembly needs to be replaced soon. Replace the Fusing Unit Assembly as required. (PL 7.1)
024-923 Toner Y Empty If no problems are found, replace the IOT Drive PWB. (PL 18.2)

BSD-ON:CH9.5

The Toner Cartridge (Y) must be replaced.

024-933 Drum Cartridge Y Life End
Cause/Action BSD-ON:CH9.3
Replace the Toner Cartridge (Y). (PL 8.1)
The Drum Cartridge (Y) must be replaced.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

024-924 Toner M Empty Cause/Action

BSD-ON:CH9.5 Replace the Drum Cartridge (Y). (PL 8.1)

The Toner Cartridge (M) must be replaced.

Cause/Action 024-940 Drum Cartridge M Life End

Replace the Toner Cartridge (M). (PL 8.1) BSD-ON:CH9.4

The Drum Cartridge (M) must be replaced.

024-925 Toner C Empty NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
BSD-ON:CH9.5 Cause/Action
Replace the Drum Cartridge (M). (PL 8.1)
The Toner Cartridge (C) must be replaced.

Cause/Action
Replace the Toner Cartridge (C). (PL 8.1)
024-941 Drum Cartridge C Life End
BSD-ON:CH9.4

The Drum Cartridge (C) must be replaced.

024-927 OCT Full Stack
BSD-ON:CH10.14 NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Offset Catch Tray Full was detected. Cause/Action

Replace the Drum Cartridge (C). (PL 8.1)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Check the following:

• The light emitter or the light receptor section of the sensor for blockage due to curled paper tail edge.
• OCT Tray Full Sensor: DC330 [047-202] (PL 17.3)
• The light emitter or the light receptor section of the OCT Tray Full Sensor for foreign substances.

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041-311 MCU F3 Fuse Fail Procedure
BSD-ON:CH1.14, CH1.7, CH6.11, CH6.12, CH6.13, CH6.14 Remove the Rear Upper Cover and the MCU Cover, and then check the +24VDC_C13 supply line to the MCU
PWB.. Is the voltage between the MCU PWB J400-5 (+) and the GND (-) +24VDC?
Fuse 3 on the MCU PWB has blown. Y N
Turn OFF the power and check the connection between the LVPS N11A J509-3 and the MCU PWB
NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch. J400-5 for short circuit.

Initial Actions Turn OFF the power. Disconnect the following connectors from the MCU PWB and measure the resistance
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. between each connector terminal and the GND.
• J406-A2 (MOB ADC Assembly)
Procedure • J417-1 (CC Intake Fan)
Remove the Rear Upper Cover and the MCU Cover, and then check the +24VDC_C13 supply line to the MCU • J417-15 (Rear Cooling Fan)
PWB. Is the voltage between the MCU PWB J400-5 (+) and the GND (-) +24VDC? Is the resistance 5 Ohm or higher for each?
Y N Y N
Turn OFF the power and check the connection between the LVPS N11A J509-3 and the MCU PWB Check the connections that are in earth fault (at 5 Ohm or lower) for short circuits.
J400-5 for short circuit.
Replace the MCU PWB. (PL 18.2)
Turn OFF the power. Disconnect the following connectors from the MCU PWB and measure the resistance
between each connector terminal and the GND.
• JA431-2, 3 (ROS Assembly (Y, M)) 041-337 MD TM F1 Fuse Fail
• JB431-2, 3 (ROS Assembly (Y, M)) BSD-ON:CH1.14, CH1.7, CH10.6, CH10.7
• JA432-48, 49 (ROS Assembly (Y, M))
• JB432-48, 49 (ROS Assembly (Y, M)) Fuse 1 on the TM Drive PWB has blown.
• JA433-2, 3 (ROS Assembly (C, K))
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• JB433-2, 3 (ROS Assembly (C, K))
• JA434-48, 49 (ROS Assembly (C, K)) Initial Actions
• JB434-48, 49 (ROS Assembly (C, K)) Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Is the resistance 5 Ohm or higher for each?
Y N Procedure
Check the connections that are in earth fault (at 5 Ohm or lower) for short circuits.
Remove the Rear Lower Cover, and then check the +24VDC_C13 supply line to the TM Drive PWB.. Is the
voltage between the LVPS N11A J509-1 (+) and the GND (-) +24VDC?
Replace the MCU PWB. (PL 18.2) Y N
Turn OFF the power and check the connection between the LVPS N11A J509-1 and the TM Drive PWB
J460-1 for short circuit.
041-312 MCU F4 Fuse Fail
BSD-ON:CH1.14, CH1.7, CH9.23, CH9.30 Turn OFF the power. Disconnect the following connectors from the TM Drive PWB and measure the resis-
tance between each connector terminal and the GND.
Fuse 4 on the MCU PWB has blown. • J465-B14 (Invert Gate Solenoid)
• J465-B11 (Release Invert Solenoid)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. Is the resistance 5 Ohm or higher for each?
Y N
Initial Actions Check the connections that are in earth fault (at 5 Ohm or lower) for short circuits.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Replace the TM Drive PWB. (PL 18.3)

041-338 MD TM F2 Fuse Fail

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BSD-ON:CH1.14, CH1.7, CH7.6, CH7.7, CH7.8, CH7.9 Turn OFF the power. Disconnect J437 from the IOT Drive PWB and measure the resistances between J437-
1, 2 and the GND.. Is the resistance 5 Ohm or higher?
Fuse 2 on the TM Drive PWB has blown. Y N
Check the connections between the IOT Drive PWB J437-1, 2 and the Pre Regi Motor J229-5, 2 for short
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. circuits (earth fault).

Initial Actions Replace the IOT Drive PWB. (PL 18.2)

Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Procedure 041-346 MD IO F3 Fuse Fail

Remove the Rear Lower Cover, and then check the +24VDC_C13 supply line to the TM Drive PWB.. Is the BSD-ON:CH1.15, CH1.13, CH8.9
voltage between the LVPS N11A J509-1 (+) and the GND (-) +24VDC?
Y N Fuse 3 on the IOT Drive PWB has blown.
Turn OFF the power and check the connection between the LVPS N11A J509-1 and the TM Drive PWB
J460-1 for short circuit. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Turn OFF the power. Disconnect the following connectors from the TM Drive PWB and measure the resis- Initial Actions
tance between each connector terminal and the GND. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• J463-A1, A2, A3, A4 (Tray 1 Feed Lift Motor)
• J463-B1, B2, B3, B4 (Tray 2 Feed Lift Motor) Procedure
• J464-A1, A2, A3, A4 (Tray 3 Feed Lift Motor) Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J7191 (Flat Cable) from the
• J464-B1, B2, B3, B4 (Tray 4 Feed Lift Motor) IIT PWB and open the Chassis Assembly. Turn ON the power and check the Intlk_+24VDC supply line to the
Is the resistance 5 Ohm or higher for each? IOT Drive PWB.. Is the voltage between the IOT Drive PWB J430-7 (+) and the GND (-) +24VDC?
Y N Y N
Check the connections that are in earth fault (at 5 Ohm or lower) for short circuits. Turn OFF the power and check the connection between the AC Power Supply N11A J514-7 and the IOT
Drive PWB J430-7 for short circuit.
Replace the TM Drive PWB. (PL 18.3)
Turn OFF the power. Disconnect J440 from the IOT Drive PWB and measure the resistances between J440-
9, 12 and the GND.. Is the resistance 5 Ohm or higher?
Y N
041-344 MD IO F1 Fuse Fail Check the connections between the IOT Drive PWB J440-9, 12 and the Regi Motor J230-5, 2 for short
BSD-ON:CH1.15, CH1.13, CH8.7 circuits (earth fault).

Fuse 1 on the IOT Drive PWB has blown. Replace the IOT Drive PWB. (PL 18.2)

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions 041-347 TM Drive Serial I/F Error

Refer to the BSD and check the related connectors of the target electrical parts for partial connections. BSD-ON:CH3.2

Serial communication error has occurred between the MCU PWB and the TM Drive PWB.
Procedure
Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J7191 (Flat Cable) from the NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
IIT PWB and open the Chassis Assembly. Turn ON the power and check the Intlk_+24VDC supply line to the
IOT Drive PWB.. Is the voltage between the IOT Drive PWB J430-7 (+) and the GND (-) +24VDC? Initial Actions
Y N Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Turn OFF the power and check the connection between the AC Power Supply N11A J514-7 and the IOT
Drive PWB J430-7 for short circuit.
Cause/Action
1. Turn the power OFF and ON.

A
2. Turn OFF the power and check the connection between the MCU PWB J402 and the TM Drive PWB Procedure
J461 for open circuit, short circuit, and poor contact. Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J7191 (Flat Cable) from
If no problems are found, replace the following parts in sequence: the IIT PWB and open the Chassis Assembly. Turn ON the power and check the Intlk_+24VDC supply line to
• TM Drive PWB (PL 18.3) the IOT Drive PWB.. Is the voltage between the IOT Drive PWB J430-7 (+) and the GND (-) +24VDC?
• MCU PWB (PL 18.2) Y N
Turn OFF the power and check the connection between the AC Power Supply N11A J514-7 and the IOT
Drive PWB J430-7 for short circuit.

041-350 MD IO F7 Fuse Fail Turn OFF the power. Disconnect J437 from the IOT Drive PWB and measure the resistances between J437-
BSD-ON:CH1.15, CH1.7, CH9.19, CH9.22, CH9.26, CH10.10 3, 4 and the GND.. Is the resistance 5 Ohm or higher?
Y N
Fuse 7 on the IOT Drive PWB has blown. Check the connections between the IOT Drive PWB J437-3, 4 and the MSI Feed Motor J225-2, 5 for
short circuits (earth fault).
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Replace the IOT Drive PWB. (PL 18.2)
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
041-355 MD IO F10 Fuse Fail
Procedure BSD-ON:CH1.15, CH1.7, CH7.10, CH9.9, CH9.17, CH9.25, CH10.9, CH10.12, CH10.13
Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J7191 (Flat Cable) from
the IIT PWB and open the Chassis Assembly. Turn ON the power and check the +24VDC_C13 supply line to Fuse 10 on the IOT Drive PWB has blown.
the IOT Drive PWB.. Is the voltage between the IOT Drive PWB J430-3 (+) and the GND (-) +24VDC?
Y N NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Turn OFF the power and check the connection between the LVPS N11A J509-2 and the IOT Drive PWB
J430-3 for short circuit. Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Turn OFF the power. Disconnect the following connectors from the IOT Drive PWB and measure the resis-
tance between each connector terminal and the GND. Procedure
• J442-5 (IBT Steering Motor)
Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J7191 (Flat Cable) from
• J442-10 (1st BTR Retract Motor) the IIT PWB and open the Chassis Assembly. Turn ON the power and check the +24VDC_C13 supply line to
• J436-5 (CC Cleaner Motor) the IOT Drive PWB.. Is the voltage between the IOT Drive PWB J430-3 (+) and the GND (-) +24VDC?
• J440-2, 5 (Duplex Motor) Y N
Is the resistance 5 Ohm or higher for each? Turn OFF the power and check the connection between the LVPS N11A J509-2 and the IOT Drive PWB
Y N J430-3 for short circuit.
Check the connections that are in earth fault (at 5 Ohm or lower) for short circuits.
Turn OFF the power. Disconnect the following connectors from the IOT Drive PWB and measure the resis-
Replace the IOT Drive PWB. (PL 18.2) tance between each connector terminal and the GND.
• J435-8 (MSI Nudger Solenoid)
• J433-8 (Deve K Drive Clutch)
041-354 MD IO F9 Fuse Fail • J436-7, 9, 11, 13, 15 (Toner Cartridge Motor K1/K2/C/M/Y)
BSD-ON:CH1.15, CH1.13, CH8.6 • J433-10 (2nd BTR Retract Cam Drive Clutch)
• J443-9, 11, 13, 15 (Exit Roll Fan 4/3/2/1)
Fuse 9 on the IOT Drive PWB has blown. • J443-17 (Inverter Front Fan)
• J433-12 (Rear Add Fan)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• J433-1 (Fusing Unit Exhaust Fan)
Initial Actions • J443-5 (Exit Fan 1/2/3/4)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. Is the resistance 5 Ohm or higher for each?

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Y N Y N
Check the connections that are in earth fault (at 5 Ohm or lower) for short circuits. Turn OFF the power and check the connection between the LVPS N11A J509-1 and the TM Drive PWB
J460-1 for short circuit.
Replace the IOT Drive PWB. (PL 18.2)
Turn OFF the power. Disconnect the following connectors from the TM Drive PWB and measure the resis-
tance between each connector terminal and the GND.
041-356 MD IO F11 Fuse Fail • J466-10, 13 (Invert Motor)
• J466-4, 7 (Exit Motor)
BSD-ON:CH1.15, CH1.13, CH10.2
Is the resistance 5 Ohm or higher for each?
Fuse 11 on the IOT Drive PWB has blown. Y N
Check the connections that are in earth fault (at 5 Ohm or lower) for short circuits.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Replace the TM Drive PWB. (PL 18.3)
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
041-372 MD TM F4 Fuse Fail
Procedure BSD-ON:CH1.14, CH1.6, CH1.12, CH8.3
Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J7191 (Flat Cable) from the
IIT PWB and open the Chassis Assembly. Turn ON the power and check the Intlk_+24VDC supply line to the Fuse 4 on the TM Drive PWB has blown.
IOT Drive PWB.. Is the voltage between the IOT Drive PWB J430-7 (+) and the GND (-) +24VDC?
Y N NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Turn OFF the power and check the connection between the AC Power Supply N11A J514-7 and the IOT
Drive PWB J430-7 for short circuit.
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Turn OFF the power. Disconnect J433 from the IOT Drive PWB and measure the resistance between J433-5
and the GND.. Is the resistance 5 Ohm or higher? Procedure
Y N Remove the Rear Lower Cover, and then check the LH_Intlk_+24VDC supply line to the TM Drive PWB.. Is
Check the connections between the IOT Drive PWB J433-5 and the V-Tra. Fan P238-1 for short circuit
the voltage between the LVPS N11A J503-2 (+) and the GND (-) +24VDC?
(earth fault).
Y N
Turn OFF the power and check the connection between the LVPS N11A J503-2 and the TM Drive PWB
Replace the IOT Drive PWB. (PL 18.2)
J468-3 for short circuit.

Turn OFF the power. Disconnect the following connectors from the TM Drive PWB and measure the resis-
041-370 MD TM F3 Fuse Fail tance between each connector terminal and the GND.
BSD-ON:CH1.14, CH1.7, CH10.7, CH10.8 • J465-A8 (Takeaway Clutch 1)
• J465-A6 (Takeaway Clutch 2)
Fuse 3 on the TM Drive PWB has blown. Is the resistance 5 Ohm or higher for each?
Y N
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. Check the connections that are in earth fault (at 5 Ohm or lower) for short circuits.
Initial Actions Replace the TM Drive PWB. (PL 18.3)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Procedure
Remove the Rear Lower Cover, and then check the +24VDC_C13 supply line to the TM Drive PWB.. Is the
voltage between the LVPS N11A J509-1 (+) and the GND (-) +24VDC?
 A B
042-313 Rear Cooling Fan Fail Y N
Refer to BSD CH1.4 and CH1.5 and check the +5VDC circuit to the MCU PWB J407-A10.
BSD-ON:CH9.30
Check the connection between the Drum Motor Y, M, C PWB J216-1 and the MCU PWB J407-A10
Rear Cooling Fan failure was detected. When the Rear Cooling Fan Fail signal indicating an abnormality of the
for open circuit and poor contact.
Fan was monitored at the specified time interval for 12 s after 2 s has passed after the Rear Cooling Fan opera-
tion had started, it was found to have failed the specified number of times or more.
Turn OFF the power and check the following:
• The connection between the MCU PWB J407 and the Drum Motor Y, M, C PWB J216 for open cir-
NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch. cuit, short circuit, and poor contact.
Initial Actions • The connection between the Drum Motor Y, M, C PWB and the Drum Motor Y for open circuit, short
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
• Drum Motor Assembly (Y) (PL 3.2)
Cause/Action
• Drum Motor Y, M, C PWB Assembly (PL 3.2)
Check the following:
• MCU PWB (PL 18.2)
• Rear Cooling Fan: DC330 [042-039] (PL 4.1)
Press the Stop button and turn OFF the power. Install the Drum Cartridge (Y) and close the Front Cover.
• The Rear Cooling Fan for foreign substances.
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-011] (Drum Motor Y, M, C).. Does the
If no problems are found, replace the MCU PWB. (PL 18.2) Drum Motor Y rotate?
Y N
Check the Drum Motor Y for loading due to the Drum Cartridge (Y).

042-320 Drum Motor Fail Y Press the Stop button and turn OFF the power. Check the connection between the Drum Motor Y, M, C J216-4
BSD-ON:CH9.2 and the MCU PWB J407-A7 for open circuit, short circuit, and poor contact.
If no problems are found, replace the MCU PWB. (PL 18.2)
The Drum Motor Y revolution failure was detected. When the Lock Up (Drum Motor Y Fail) signal of the Motor
Drive output was monitored at the specified time interval after a certain time has passed after the Drum Motor
operation had started, it was found to have failed 5 times in a row. 042-321 Drum Motor Fail M
BSD-ON:CH9.2
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
The Drum Motor M revolution failure was detected. When the Lock Up (Drum Motor M Fail) signal of the Motor
Initial Actions Drive output was monitored at the specified time interval after a certain time has passed since the Drum Motor
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. operation had started, it was found to have failed 5 times in a row.

Procedure NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Turn OFF the power. Remove the Drum Cartridge (Y) and cheat the Front Cover Interlock Switch. Initial Actions
Remove the Rear Upper Cover and disconnect the IIT PWB connector J7191 (Flat Cable). Remove the MCU
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Cover and open the Chassis Assembly.
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-011] (Drum Motor Y, M, C).. Does the
Drum Motor Y rotate? Procedure
Y N Turn OFF the power. Remove the Drum Cartridge (M) and cheat the Front Cover Interlock Switch.
Turn Off the power and remove the Duct. Turn ON the power. Is the voltage between the Drum Motor Remove the Rear Upper Cover and disconnect the IIT PWB connector J7191 (Flat Cable). Remove the MCU
Y, M, C PWB J215-1 (+) and the GND (-) +24VDC? Cover and open the Chassis Assembly.
Y N Turn the power ON and enter the Diag mode. Turn ON DC330 [042-011] (Drum Motor Y, M, C).. Does the
Refer to BSD CH1.13 and check the +24VDC circuit to the Drum Motor Y, M, C PWB J215-1. Drum Motor M rotate?
Y N
Is the voltage between the Drum Motor Y, M, C PWB J216-1 (+) and the GND (-) +5VDC? Turn Off the power and remove the Duct. Turn ON the power. Is the voltage between the Drum Motor
Y N Y, M, C PWB J215-1 (+) and the GND (-) +24VDC?
Is the voltage between the MCU PWB J407-A10 (+) and the GND (-) +5VDC?
A B A
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Y N Turn the power ON and enter the Diag mode. Turn ON DC330 [042-011] (Drum Motor Y, M, C).. Does the
Refer to BSD CH1.13 and check the +24VDC circuit to the Drum Motor Y, M, C PWB J215-1. Drum Motor C rotate?
Y N
Is the voltage between the Drum Motor Y, M, C PWB J216-1 (+) and the GND (-) +5VDC? Turn Off the power and remove the Duct. Turn ON the power. Is the voltage between the Drum Motor
Y N Y, M, C PWB J215-1 (+) and the GND (-) +24VDC?
Is the voltage between the MCU PWB J407-A10 (+) and the GND (-) +5VDC? Y N
Y N Refer to BSD CH1.13 and check the +24VDC circuit to the Drum Motor Y, M, C PWB J215-1.
Refer to BSD CH1.4 and CH1.5 and check the +5VDC circuit to the MCU PWB J407-A10.
Is the voltage between the Drum Motor Y, M, C PWB J216-1 (+) and the GND (-) +5VDC?
Check the connection between the Drum Motor Y, M, C PWB J216-1 and the MCU PWB J407-A10 Y N
for open circuit and poor contact. Is the voltage between the MCU PWB J407-A10 (+) and the GND (-) +5VDC?
Y N
Turn OFF the power and check the following: Refer to BSD CH1.4 and CH1.5 and check the +5VDC circuit to the MCU PWB J407-A10.
• The connection between the MCU PWB J407 and the Drum Motor Y, M, C PWB J216 for open cir-
cuit, short circuit, and poor contact. Check the connection between the Drum Motor Y, M, C PWB J216-1 and the MCU PWB J407-A10
• The connection between the Drum Motor Y, M, C PWB and the Drum Motor M for open circuit, short for open circuit and poor contact.
circuit, and poor contact.
If no problems are found, replace the following parts in sequence: Turn OFF the power and check the following:
• The connection between the MCU PWB J407 and the Drum Motor Y, M, C PWB J216 for open cir-
• Drum Motor Assembly (M) (PL 3.2)
cuit, short circuit, and poor contact.
• Drum Motor Y, M, C PWB Assembly (PL 3.2)
• The connection between the Drum Motor Y, M, C PWB and the Drum Motor C for open circuit, short
• MCU PWB (PL 18.2)
circuit, and poor contact.

Press the Stop button and turn OFF the power. Install the Drum Cartridge (M) and close the Front Cover. If no problems are found, replace the following parts in sequence:
• Drum Motor Assembly (C) (PL 3.2)
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-011] (Drum Motor Y, M, C).. Does the
Drum Motor M rotate? • Drum Motor Y, M, C PWB Assembly (PL 3.2)
Y N • MCU PWB (PL 18.2)
Check the Drum Motor M for loading due to the Drum Cartridge (M).
Press the Stop button and turn OFF the power. Install the Drum Cartridge (C) and close the Front Cover.
Press the Stop button and turn OFF the power. Check the connection between the Drum Motor Y, M, C J216-5 Turn the power ON and enter the Diag mode. Turn ON DC330 [042-011] (Drum Motor Y, M, C).. Does the
and the MCU PWB J407-A6 for open circuit, short circuit, and poor contact. Drum Motor C rotate?
If no problems are found, replace the MCU PWB. (PL 18.2) Y N
Check the Drum Motor C for loading due to the Drum Cartridge (C).

042-322 Drum Motor Fail C Press the Stop button and turn OFF the power. Check the connection between the Drum Motor Y, M, C J216-6
and the MCU PWB J407-A5 for open circuit, short circuit, and poor contact.
BSD-ON:CH9.2
If no problems are found, replace the MCU PWB. (PL 18.2)

The Drum Motor C revolution failure was detected. When the Lock Up (Drum Motor C Fail) signal of the Motor
Drive output was monitored at the specified time interval after a certain time has passed since the Drum Motor
operation had started, it was found to have failed 5 times in a row. 042-323 Drum Motor Fail K
BSD-ON:CH9.1
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
The Drum Motor K revolution failure was detected. When the Lock Up (Drum Motor K Fail) signal of the Motor
Initial Actions Drive output was monitored at the specified time interval after a certain time has passed since the Drum Motor
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. operation had started, it was found to have failed 5 times in a row.

Procedure NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Turn OFF the power. Remove the Drum Cartridge (C) and cheat the Front Cover Interlock Switch. Initial Actions
Remove the Rear Upper Cover and disconnect the IIT PWB connector J7191 (Flat Cable). Remove the MCU
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Cover and open the Chassis Assembly.
Procedure Procedure
Turn OFF the power. Remove the Drum Cartridge (K) and cheat the Front Cover Interlock Switch. Turn OFF the power. Remove the IBT Unit and cheat the Front Cover Interlock Switch.
Remove the Rear Upper Cover and disconnect the IIT PWB connector J7191 (Flat Cable). Remove the MCU Remove the Rear Upper Cover and disconnect the IIT PWB connector J7191 (Flat Cable). Remove the MCU
Cover and open the Chassis Assembly. Cover and open the Chassis Assembly.
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-006] (Drum Motor K). . Does the Drum Turn the power ON and enter the Diag mode. Turn ON DC330 [042-015] (IBT Drive Motor).. Does the IBT
Motor K rotate? Drive Motor rotate?
Y N Y N
Is the voltage between the Drum Motor K PWB J213-1 (+) and the GND (-) +24VDC? Is the voltage between the MCU PWB J409-B18 (+) and the GND (-) +5VDC?
Y N Y N
Refer to BSD CH1.13 and check the +24VDC circuit to the Drum Motor K PWB J213-1. Refer to BSD CH1.4 and CH1.5 and check the +5VDC circuit to the MCU PWB J409-B18.

Is the voltage between the Drum Motor K PWB J214-1 (+) and the GND (-) +5VDC? Enter the Diag Mode, turn ON DC330 [042-015] (IBT Drive Motor). Is the voltage between the MCU
Y N PWB J409-B16 (+) and the GND (-) +1VDC or lower?
Is the voltage between the MCU PWB J407-B8 (+) and the GND (-) +5VDC? Y N
Y N Replace the MCU PWB. (PL 18.2)
Refer to BSD CH1.4 and CH1.5 and check the +5VDC circuit to the MCU PWB J407-B8.
Press the Stop button and turn OFF the power. Check the following:
Check the connection between the Drum Motor K PWB J214-1 and the MCU PWB J407-B8 for • The connection between the MCU PWB J409 and the IBT Drive Motor J204 for open circuit, short
open circuit and poor contact. circuit, and poor contact.
• The connections between the AC Power Supply N11A J514-5, 1 and the IBT Drive Motor J203-1, 2
Turn OFF the power and check the connection between the MCU PWB J407 and the Drum Motor K PWB for open circuits, short circuits, and poor contacts.
J214 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
If no problems are found, replace the following parts in sequence: • IBT Drive Motor (PL 6.4)
• Drum Motor Assembly (K) (PL 3.1)
• MCU PWB (PL 18.2)
• MCU PWB (PL 18.2)
Press the Stop button and turn OFF the power. Install the IBT Unit and close the Front Cover.
Press the Stop button and turn OFF the power. Install the Drum Cartridge (K) and close the Front Cover. Turn the power ON and enter the Diag mode. Turn ON DC330 [042-015] (IBT Drive Motor).. Does the IBT
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-006] (Drum Motor K). . Does the Drum
Drive Motor rotate?
Motor K rotate?
Y N
Y N Check the IBT Drive Motor for loading.
Check the Drum Motor K for loading due to the Drum Cartridge (K).
• The Drive Gear for wear, damage, and gear blockage.
• The Rolls within the IBT Unit) for improper installation and revolution failure due to foreign sub-
Press the Stop button and turn OFF the power. Check the connection between the Drum Motor K J214-4 and
the MCU PWB J407-B5 for open circuit, short circuit, and poor contact. stances.
If no problems are found, replace the MCU PWB. (PL 18.2) • The IBT Cleaner Assembly for revolution failure due to a malfunction.

Press the Stop button and turn OFF the power. Check the connection between the IBT Drive Motor J204-8 and
the MCU PWB J409-B11 for open circuit, short circuit, and poor contact.
042-324 IBT Drive Motor Fail If no problems are found, replace the MCU PWB. (PL 18.2)
BSD-ON:CH9.18

The IBT Drive Motor rotation error was detected. When the Lock Up (IBT Drive Motor Fail) signal of the Motor
Drive output was monitored at the specified time interval after a certain time has passed since the IBT Drive
042-325 Main Motor Fail
Motor operation had started, it was found to have failed 5 times in a row. BSD-ON:CH9.9

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. The Main Motor rotation error was detected. When the Lock Up (Main Motor Fail) signal of the Motor Drive out-
put was monitored at the specified time interval after a certain time has passed since the Main Motor operation
Initial Actions had started, it was found to have failed 5 times in a row.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

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NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. BSD-ON:CH9.18

Initial Actions The IBT Belt Home Position Sensor detected that the interval of an IBT Belt cycle is longer than the reference
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. value.

Procedure NOTE: . If the value of NVM [741-119] (Belt Home Position Too Long Counter) has become '3', clear the
value to '0', and then turn the power OFF and ON. This counter counts the number of sequential Fail
Turn OFF the power. Remove the Rear Upper Cover and disconnect the IIT PWB connector J7191 (Flat
occurrences and it is configured to prevent the start up at power OFF and ON only, in order to avoid the
Cable). Remove the MCU Cover and open the Chassis Assembly. Turn the rotor of the Deve Motor manually..
danger of the IBT Belt breaking when the Fail has occurred three times in a row.
Does the rotor rotate with no load?
Y N NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Check the following:
• The Main Drive Assembly Gear for wear, damage, and blockage. (PL 3.4) Initial Actions
• The 2nd BTR Retract Cam Clutch and the Gear for wear, damage, and blockage. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• The Developer Housing Kit (K) for revolution failure due to a malfunction (including the Deve K Drive
Clutch). Cause/Action
• The Waste Toner Collection Auger section for revolution failure due to blockage and etc. Check the following:
• The Drum Cartridge (K) Cleaner Blush for improper installation.
• The Auger section in Drum Cartridge (K) for blockage. • IBT Belt Home Position Sensor: DC330 [042-200] (PL 6.5)

• The Seal Roll (within the Drum Cartridge) for improper installation. Enter the Diag mode. Perform the following and check whether the value of the counter display goes up.
1. Turn ON DC330 [042-015] (IBT Motor).
Turn the power ON and enter the Diag mode. Turn ON DC330 [042-001] (Main Motor).. Does the Main 2. Turn ON DC330 [042-200] (IBT Belt Home Position Sensor).
Motor rotate? • The IBT Belt Home Position Sensor for contamination.
Y N
• The inner surface of the IBT Belt for peeled off reflective seal and contamination.
Is the voltage between the Main Motor J209-1 (+) and the GND (-) +24VDC?
Y N • The IBT Belt for position misalignment.
Refer to BSD CH1.13 and check the +24VDC circuit to the Main Motor J209-1. If no problems are found, replace the MCU PWB. (PL 18.2)

Is the voltage between the Main Motor J210-1 (+) and the GND (-) +5VDC?
Y N
Is the voltage between the MCU PWB J412-B7 (+) and the GND (-) +5VDC? 042-327 Belt Position Fail
Y N BSD-ON:CH9.19, CH9.18
Refer to BSD CH1.4 and CH1.5 and check the +5VDC circuit to the MCU PWB J412-B7.
The Belt Edge detected value (by monitoring the Belt Edge Sensor output value) is out of specification range.
Check the connection between the Main Motor J210-1 and the MCU PWB J412-B7 for open circuit
and poor contact. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Turn OFF the power and check the connection between the MCU PWB J412 and the Main Motor J210 for Initial Actions
open circuit, short circuit, and poor contact. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
If no problems are found, replace the following parts in sequence:
• Main Motor (PL 3.4)
• MCU PWB (PL 18.2)
Procedure
Check the location where the machine is installed.. Is the machine installed on a level surface?
Press the Stop button and turn OFF the power. Check the connection between the Main Motor J210-7 and the Y N
MCU PWB J412-B1 for open circuit, short circuit, and poor contact. Improve the installation location.
If no problems are found, replace the MCU PWB. (PL 18.2)
Turn OFF the power. Pull out the IBT Unit and check the IBT Belt Edge Sensor Actuator.. Is the Actuator not
bent and is operating smoothly?
Y N
042-326 Belt Home Position too long Repair the Actuator or replace the Belt Edge Sensor. (PL 6.4)
A
A
Is the IBT Belt position near to the center? The Fusing Unit Exhaust Fan failure was detected. When the Fusing Unit Exhaust Fan Fail signal indicating an
Y N abnormality of the Fan was monitored at the specified time interval, it was found to have failed 15 times in a row.
Move the IBT Belt nearer to the center. Turn ON DC330 [042-015] (IBT Drive Motor) and allow it to rotate
for about 30 s. If the problem persists, Replace the IBT Belt. (PL 6.3) NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Reinstall the IBT Unit. Disconnect the IOT Drive PWB connector J442 and measure the wire wound resis- Initial Actions
tance of the IBT Steering Motor. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• Between IOT PWB J442 pin-5 and J442 pin-1/2/3/4
Is the resistance approx. 60 Ohm for each? Cause/Action
Y N
Check the following:
Check the connection between the IOT PWB J442 and the IBT Steering Motor P253 for open circuit,
short circuit, and poor contact. • Fusing Unit Exhaust Fan: DC330 [042-030] (PL 4.2)
If no problems are found, replace the IBT Steering Motor. (PL 6.4)
• The Fusing Unit Exhaust Fan for foreign substances.
Check the connection between the MCU PWB J409 and the IBT Belt Edge Sensor J156 for open circuit, short If no problems are found, replace the following parts in sequence:
circuit, and poor contact.
If no problems are found, replace the following parts in sequence: • IOT Drive PWB (PL 18.2)
• IBT Belt Edge Sensor (PL 6.4) • MCU PWB (PL 18.2)
• MCU PWB (PL 18.2)

042-328 Belt Edge Sensor Fail 042-331 Blower Fan Fail

BSD-ON:CH9.19 BSD-ON:CH9.30

The IBT Belt Edge Sensor read value does not change in one cycle of Belt rotation. Blower Fan failure was detected. The Blower Fan FGO signal was monitored for 12 s after 2 s has passed since
the Drum Motor K had stopped to calculate the number of rotation. The calculated number of rotation was
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. lower than the specified number of rotation.

Initial Actions NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Cause/Action
Check the following:
Cause/Action
• The IBT Belt Edge Sensor Actuator for operation failure. Check the following:
• The IBT Belt Edge Sensor for improper installation.
• Blower Fan: DC330 [042-031] (PL 4.1)
• The connection between the MCU PWB J409 and the IBT Belt Edge Sensor J156 for open circuit, short
• The Blower Fan for foreign substances.
circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
If no problems are found, replace the following parts in sequence:

• IBT Belt Edge Sensor (PL 6.4) • MCU PWB (PL 18.2)

• MCU PWB (PL 18.2) • TM Drive PWB (PL 18.3)

042-330 Fusing Unit Exhaust Fan Fail 042-338 CC Intake Fan Fail
BSD-ON:CH10.12 BSD-ON:CH9.30

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CC Intake Fan failure was detected. When the CC Intake Fan Fail signal indicating an abnormality of the Fan Cause/Action
was monitored at the specified time interval for 12 s after 2 s has passed after the CC Intake Fan operation had Make a color copy of the Test Chart to check if Color Regi shift has occurred. If it has, perform DC956 Belt Edge
started, it was found to have failed more than the specified number of times.
Learn.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. 042-601 Belt Edge Learn Fail (Hidden Fail)
BSD-ON:CH9.19
Cause/Action
When in the Belt Edge Learn mode, the Belt Walk amount within the specified number of Belt revolution cycles
Check the following:
is greater than the specified amount and the average position for one Belt cycle is out of the specification
range. (This Fail occurs when the Belt Edge Learn did not complete properly)
• CC Intake Fan: DC330 [042-033] (PL 4.3)
• The CC Intake Fan for foreign substances. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
If no problems are found, replace the MCU PWB. (PL 18.2)
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

042-343 Rear Add Fan Fail Procedure

BSD-ON:CH10.12 Make a color copy of the Test Chart.. Is the Color Regi shifted?
Y N
Rear Add Fan failure was detected. When the Rear Add Fan Fail signal indicating an abnormality of the Fan No action necessary.
was monitored at the specified time interval for 12 s after 2 s has passed after the Rear Add Fan operation had
started, it was found to have failed more than the specified number of times. Turn OFF the power. Pull out the IBT Unit and check the position of the IBT Belt.. Is the IBT Belt position
near to the center?
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. Y N
Move the IBT Belt nearer to the center, and then turn the machine OFF and ON.
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. Carry out DC956 Belt Edge Learn.
If the problem persists even after repeating the above procedure a few times, replace the IBT Belt. (PL 6.3)
Cause/Action
Check the following:
042-602 Belt Edge Check Fail (Hidden Fail)
• Rear Add Fan: DC330 [042-042] (PL 4.1) BSD-ON:CH9.19
• The Rear Add Fan for foreign substances.
The is a large difference between the Edge Profile that is recorded at Belt Edge Check Control and the actual
If no problems are found, replace the IOT Drive PWB. (PL 18.2)
Edge Profile.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

042-600 Belt Walk Fail (Hidden Fail) Initial Actions

BSD-ON:CH9.19 Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

When in the Belt Walk mode, the Belt Walk amount within the specified time interval is greater than the speci- Procedure
fied amount. (This Fail occurs when the Walk accuracy of the IBT Belt has deteriorated)
Make a color copy of the Test Chart.. Is the Color Regi shifted?
Y N
No action necessary.

A
A
Turn OFF the power. Pull out the IBT Unit and check the position of the IBT Belt.. Is the IBT Belt position
near to the center?
Y N
Move the IBT Belt nearer to the center, and then turn the machine OFF and ON.

Carry out DC956 Belt Edge Learn.

If the problem persists even after repeating the above procedure a few times, replace the IBT Belt. (PL 6.3)

042-603 Main Filter Life Fail (Hidden Fail)

BSD-ON:CH9.30

The Main Filter must be replaced. (This Fail appears when the Blower Fan FG output is monitored at the speci-
fied time after a certain time has passed since the Drum Motor K had stopped and it is found that the number of
the Blower Fan rotations have exceeded the specified value.)

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Cause/Action
Replace the following parts and clear HFSI [954-817].

• Suction Filter (PL 4.1)

• Ozone Filter (PL 4.1)

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045-310 Image Ready NG
BSD-ON:CH3.1
045-312 IOT Drive Serial I/F Error
The Controller image preparation failure was detected. BSD-ON:CH3.2

NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch. Serial communication error has occurred between the MCU PWB and the IOT Drive PWB.

Initial Actions NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Initial Actions
Cause/Action Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

1. Turn the power OFF and ON.

2. Turn OFF the power and check the connectors ( P/J335 and P/J425) between the ESS PWB and MCU
Procedure
PWB, as well as the connector ( P/J309) between the ESS PWB and BP PWB for poor contacts. Turn OFF the power. Remove the Rear Upper Cover and disconnect the IIT PWB connector J7191 (Flat
Cable). Remove the MCU Cover and open the Chassis Assembly.
If no problems are found, record the NVM [740-052] (Image Ready NG Result) value and contact the Support
Turn ON the power.. Is the voltage between the IOT Drive PWB J431-A1 (+) and the GND (-) +5VDC?
Group.
Y N
(If possible, obtain the Controller communication logs as well) Is the voltage between the MCU PWB J403-A15 (+) and the GND (-) +5VDC?
Y N
Turn OFF the power and check the connection between the MCU PWB J403-A15 and the IOT Drive
PWB J431-A1 for short circuit. If no problems are found, replace the MCU PWB. (PL 18.2)

045-311 Controller Communication Fail Turn OFF the power and check the connection between the MCU PWB J403-A15 and the IOT Drive
BSD-ON:CH3.1 PWB J431-A1 for open circuit, short circuit, and poor contact. If no problems are found, replace the IOT
Drive PWB. (PL 18.2)
Communication error between ESS PWB and MCU PWB was detected.
Is the voltage between the IOT Drive PWB J431-A15 (+) and the GND (-) +3.3VDC?
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. Y N
Refer to BSD CH1.5 and check the +3.3VDC circuit to the IOT Drive PWB J431-A15.
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. Turn OFF the power and check the connection between the MCU PWB J403 and the IOT Drive PWB J431 for
open circuit, short circuit, and poor contact.
Procedure If no problems are found, replace the following parts in sequence:
• IOT Drive PWB (PL 18.2)
Turn OFF the power and remove the Rear Upper Cover and MCU Cover.
• MCU PWB (PL 18.2)
Turn ON the power.. Are the CR21 (GRN: +3.3VDC) and CR9 (GRN: +5V) on the MCU PWB ON?
Y N
Turn OFF the power. Refer to the BSD CH1.5 and check the power line to the LED(s) that did not turn ON. 045-314 IOT Sequence Time Over
BSD-ON:CH3.1
Is the CR15 (RED: Reset) on the MCU PWB ON or blinking?
Y N
It was detected that the sequence processing within the IOT has exceeded the allowable time.
Turn OFF the power and check the connectors ( P/J335 and P/J425) between the ESS PWB and MCU
PWB for poor contacts. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
If no problems are found, replace the following parts in sequence:
• ESS PWB (PL 35.2) Initial Actions
• MCU PWB (PL 18.2) Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• BP PWB (PL 18.2)

Turn the power OFF and replace the MCU PWB. (PL 18.2)

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Cause/Action The system detected that the beam was not lighted due to a Video Line malfunction between the VIDEO ASIC
Turn the power OFF and ON. If the problem persists, record the following values and contact the Support for K and the ROS LD DRIVER IC.
Group.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
(If possible, obtain the Controller communication logs as well) Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• IOT Software version
• NVM [740-018] (IOT State for STO)
• NVM [740-019] (Module Response for STO)
Cause/Action
1. Turn the power OFF and ON.
• NVM [740-020] (Setup Exec Bit 1 for STO)
2. Turn OFF the power and check the Flat Cable between the MCU PWB JA434/ JB434 and the LDD PWB
• NVM [740-021] (Setup Exec Bit 2 for STO)
M/K J1A K/ J1B K for open circuits, short circuits, and poor contacts.
• NVM [740-022] (Print Instruction 1 for STO)
If no problems are found, replace the following parts in sequence:
• NVM [740-023] (Print Instruction 2 for STO)
• MCU PWB (PL 18.2)
• NVM [742-007] (Debug Unit State (STO))
• ROS Assembly (C, K) (PL 2.1)
• NVM [742-009] (Debug HCF Data (STO))
• NVM [764-006] (Module State (for STO))
• NVM [764-007] (Output State (for STO))
045-317 MCU CPLD Serial I/F Error
• NVM [764-008] (Pitch Occur Check (for STO))
BSD-ON:CH3.1
• NVM [764-009] (Preparation Time (for STO))
Communication cannot be established between the FPGA and the CPLD on the MCU PWB.

045-315 Video Line M Fail NOTE: . When this Fail occurs, a misdetection of Heat Roll high temperature error might occur. After
replacing the PWB, set the value of NVM [745-416] (High Temperature Error Detection History (Heat
BSD-ON:CH6.12
Roll)) to '0'.
The system detected that the beam was not lighted due to a Video Line malfunction between the VIDEO ASIC NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
for M and the ROS LD DRIVER IC.
Initial Actions
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Cause/Action
1. Turn the power OFF and ON.
Cause/Action 2. Turn the power OFF and check whether there is any foreign substances or improper soldering at the
FPGA and CPLD pins on the MCU PWB.
1. Turn the power OFF and ON.
3. In the following high voltage system HVPS Supply Line, check for occurrence of leaks due to malfunc-
2. Turn OFF the power and check the Flat Cable between the MCU PWB JA432/ JB432 and the LDD PWB
tioning parts:
M/K J1A M/ J1B M for open circuits, short circuits, and poor contacts.
• Deve Bias
If no problems are found, replace the following parts in sequence:
• PCC
• MCU PWB (PL 18.2)
• CC
• ROS Assembly (Y, M) (PL 2.1)
• BCR
• 1st BTR
• 2nd BTR
045-316 Video Line K Fail
If the problem persists, replace the MCU PWB. (PL 18.2)
BSD-ON:CH6.14
045-318 MCU FPGA Fail • ESS PWB (PL 35.2)
• MCU PWB (PL 18.2)
BSD-ON:CH3.1

FPGA Config error on the MCU PWB was detected.

045-362 CONTIF Error C Fail
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
BSD-ON:CH6.13
Cause/Action
Irregular output of Video Data (C) from the Controller was detected.
Turn the power OFF and ON. If the problem persists, replace the MCU PWB. (PL 18.2)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
045-360 CONTIF Error Y Fail Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
BSD-ON:CH6.11
Cause/Action
Irregular output of Video Data (Y) from the Controller was detected.
1. Turn the power OFF and ON.
2. Turn OFF the power and check the connectors ( P/J335, P/J391 and P/J425) between the ESS PWB, BP
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
PWB, VSEL PWB, and MCU PWB for poor contacts.
Initial Actions If no problems are found, replace the following parts in sequence:
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. • ESS PWB (PL 35.2)
• MCU PWB (PL 18.2)
Cause/Action
1. Turn the power OFF and ON.
2. Turn OFF the power and check the connectors ( P/J335, P/J391 and P/J425) between the ESS PWB, BP 045-363 CONTIF Error K Fail
PWB, VSEL PWB, and MCU PWB for poor contacts. BSD-ON:CH6.14
If no problems are found, replace the following parts in sequence:
• ESS PWB (PL 35.2) Irregular output of Video Data (K) from the Controller was detected.
• MCU PWB (PL 18.2)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
045-361 CONTIF Error M Fail Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
BSD-ON:CH6.12
Cause/Action
Irregular output of Video Data (M) from the Controller was detected. 1. Turn the power OFF and ON.
2. Turn OFF the power and check the connectors ( P/J335, P/J391 and P/J425) between the ESS PWB, BP
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
PWB, VSEL PWB, and MCU PWB for poor contacts.
Initial Actions If no problems are found, replace the following parts in sequence:
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. • ESS PWB (PL 35.2)
• MCU PWB (PL 18.2)
Cause/Action
1. Turn the power OFF and ON.
2. Turn OFF the power and check the connectors ( P/J335, P/J391 and P/J425) between the ESS PWB, BP 045-364 IRECT Error Y Fail
PWB, VSEL PWB, and MCU PWB for poor contacts. BSD-ON:CH6.11
If no problems are found, replace the following parts in sequence:

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A memory error of the IRECT module (Y) has occurred. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. Cause/Action
1. Turn the power OFF and ON.
Cause/Action 2. Turn OFF the power and check the Flat Cable between the MCU PWB JA433/ JB433 and the LDD PWB
1. Turn the power OFF and ON. Y/C J345A C/ J345B C for open circuits, short circuits, and poor contacts.
2. Turn OFF the power and check the Flat Cable between the MCU PWB JA431/ JB431 and the LDD PWB 3. Perform DC685 Regi Con Setup and check whether the Error clears.
Y/C J345A Y/ J345B Y for open circuits, short circuits, and poor contacts.
If the problem persists, replace the following parts in sequence:
3. Perform DC685 Regi Con Setup and check whether the Error clears.
If the problem persists, replace the following parts in sequence: • MCU PWB (PL 18.2)
• ESS PWB (PL 35.2)
• MCU PWB (PL 18.2)
• ESS PWB (PL 35.2)
045-367 IRECT Error K Fail
BSD-ON:CH6.14
045-365 IRECT Error M Fail
BSD-ON:CH6.12 A memory error of the IRECT module (K) has occurred.

A memory error of the IRECT module (M) has occurred. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. Cause/Action
1. Turn the power OFF and ON.
Cause/Action 2. Turn OFF the power and check the Flat Cable between the MCU PWB JA434/ JB434 and the LDD PWB
1. Turn the power OFF and ON. M/K J1A K/ J1B K for open circuits, short circuits, and poor contacts.
2. Turn OFF the power and check the Flat Cable between the MCU PWB JA432/ JB432 and the LDD PWB 3. Perform DC685 Regi Con Setup and check whether the Error clears.
M/K J1A M/ J1B M for open circuits, short circuits, and poor contacts.
If the problem persists, replace the following parts in sequence:
3. Perform DC685 Regi Con Setup and check whether the Error clears.
If the problem persists, replace the following parts in sequence: • MCU PWB (PL 18.2)
• ESS PWB (PL 35.2)
• MCU PWB (PL 18.2)
• ESS PWB (PL 35.2)

045-366 IRECT Error C Fail

BSD-ON:CH6.13

A memory error of the IRECT module (C) has occurred.

047-210 OCT Offset Fail • The connection between the IOT Drive PWB J434 and the Finisher PWB for open circuit, short cir-
cuit, and poor contact.
BSD-ON:CH10.14
• The Drawer Connector ( DP/DJ680) for broken/bent pins, burn damage, and foreign substances.
• At the Offset operation to the Front Position or the Rear Position, it failed to move in the same direction for • The power supply at the Finisher.
3 times in a row. If no problems are found, replace the following parts in sequence:
• When the Offset operation starts, both the OCT Front Position Sensor and the OCT Rear Position Sen- • MCU PWB (PL 18.2)
sor are turned ON. • IOT Drive PWB (PL 18.2)
NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions 047-320 ALL Out Tray Broken Fail

Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
BSD-ON:CH3.7

Cause/Action All of the output destinations in the Output device are malfunctioning, and no output destination is available.
Check the following:
Cause/Action
• OCT Front Position Sensor: DC330 [047-200] (PL 17.3) Enter DC122 Fail History. Go to the FIP of the affected Output Tray.
• OCT Rear Position Sensor: DC330 [047-201] (PL 17.3)
• OCT Motor: DC330 [047-001] (Rear), DC330 [047-002] (Front) (PL 17.3) NOTE: . For more information on failures at the Finisher, refer to the Finisher Supplementary Service
Manual.
The wire wound resistance of the OCT Motor: approx. 37 Ohm
– Between IOT Drive PWB J444 pin-5 and J444 pin-6
• The light emitter or the light receptor section of the OCT Front Position Sensor or the OCT Rear Position
Sensor for foreign substances.
• The OCT Motor for gear bite, damage, and foreign substances inside it.
If no problems are found, replace the IOT Drive PWB. (PL 18.2)

047-310 Output Device Communication Fail

BSD-ON:CH3.7

Communication cannot be established between the IOT and the Output device (Finisher).

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
1. Turn the power OFF and ON.
2. Turn OFF the power and check the following:

NOTE: . For more information on the PWB and power supply at the Finisher, refer to the Finisher
Supplementary Service Manual.
• The connection between the MCU PWB J411 and the Finisher PWB for open circuit, short circuit,
and poor contact.

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048-100 IFM Decurler In Sensor On Jam (IOT) The IFM Front Door is open.

BSD-ON:CH26.11
Cause/Action
The IFM Decurler In Sensor did not turn ON within the specified time after the IOT Exit Sensor On. Check the following:

Cause/Action • The IFM Front Door Interlock Switch (DC330[048-300]) for operation failure. (PL 37.2)
• The IFM Front Door for damage or mismatch.
Check the following:

• The IFM Decurler In Sensor (DC330[048-102]) for operation failure. (PL 37.8) If no problem is found, replace the IFM PWB. (PL 37.2)
• The IFM Transport Motor (DC330[048-001]) for operation failure. (PL 37.3)
• The IOT and the IFM for improper docking.
• The Trans Roll and Pinch Roll for transportation failure due to contamination, wear, and deterioration.
• The Drive Gear for wear and damage.
048-310 IFM Decurler Cam Position Sensor 1 On Fail
BSD-ON:CH26.13
• A paper transportation failure due to foreign substances on the paper path.
• Usage of out of spec paper.
The Decurler Cam Position Sensor 1 did not turn ON within the specified time after start of the IFM Decurler
Cam Motor clock output.
If no problem is found, replace the IFM PWB. (PL 37.2)
Cause/Action
Check the following:

048-102 IFM Exit Sensor On Jam • The Decurler Cam Position Sensor 1 (DC330[048-201]) for operation failure. (PL 37.6)
BSD-ON:CH26.15, CH26.14, CH26.11 • The Decurler Cam Motor (DC330[048-011]) for operation failure. (PL 37.3)
• The Meniscus Actuator for damage.
The IFM Exit Sensor did not turn ON within the specified time after the IFM Decurler In Sensor On.
• The Cam Shaft for revolution failure.
• The Coupling Cam for damage.
Cause/Action
• The bearing for wear.
Check the following:

• The IFM Exit Sensor (DC330[048-103]) for operation failure. (PL 37.11) If no problem is found, replace the IFM PWB. (PL 37.2)
• The Decurler Belt Motor (DC330[048-002]) for operation failure. (PL 37.3)
• The IFM Transport Motor (DC330[048-001]) for operation failure. (PL 37.3)
• The Decurler Belt for a revolution failure due to worn or deteriorated Upper/Lower Decurler Belt Roll.
048-311 IFM Decurler Cam Position Sensor 1 Off Fail
• The Decurler Belt for improper installation.
BSD-ON:CH26.13
• The Trans Roll and Pinch Roll for transportation failure due to contamination, wear, and deterioration.
• The Drive Gear for wear and damage. The Decurler Cam Position Sensor 1 did not turn OFF within the specified time after start of the IFM Decurler
• A paper transportation failure due to foreign substances on the paper path. Cam Motor clock output.
• Usage of out of spec paper.
Cause/Action
If no problem is found, replace the IFM PWB. (PL 37.2) Refer to 048-310 FIP.

048-300 IFM Front Door Open 048-312 IFM Decurler Cam Position Sensor 2 On Fail
BSD-ON:CH26.2 BSD-ON:CH26.13

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The Decurler Cam Position Sensor 2 did not turn ON within the specified time after start of the IFM Decurler BSD-ON:CH26.12
Cam Motor clock output.
The Decurler Gate Sensor does not turn OFF within the specified time after the IFM Decurler Gate Solenoid
Cause/Action On.
Check the following:
Cause/Action
• The Decurler Cam Position Sensor 2 (DC330[048-202]) for operation failure. (PL 37.6) Refer to 048-314 FIP.
• The Decurler Cam Motor (DC330[048-011]) for operation failure. (PL 37.3)
• The Meniscus Actuator for damage.
• The Cam Shaft for revolution failure.
• The Coupling Cam for damage.
048-316 IFM Decurler Belt Motor Fail
BSD-ON:CH26.14
• The bearing for wear.

The IFM Decurler Belt Motor rotation speed is out of the specified range.
If no problem is found, replace the IFM PWB. (PL 37.2)
Cause/Action
Check the following:

048-313 IFM Decurler Cam Position Sensor 2 Off Fail • The Decurler Belt Motor (DC330[048-002]) for operation failure. (PL 37.3)
BSD-ON:CH26.13 • The Upper/Lower Decurler Belt Roll for revolution failure.
• The Drive Belt for improper tension.
The Decurler Cam Position Sensor 2 did not turn OFF within the specified time after start of the IFM Decurler
Cam Motor clock output. • The bearing for wear.
• The Upper/Lower Idle Roll for revolution failure.
Cause/Action
Refer to 048-312 FIP. If no problem is found, replace the IFM PWB. (PL 37.2)

048-314 IFM Decurler Gate Sensor On Jam 048-317 IFM Cooling Fan 5 Fail
BSD-ON:CH26.12 BSD-ON:CH26.16

The Decurler Gate Sensor does not turn ON within the specified time after the IFM Decurler Gate Solenoid On. The IFM Fan 5 does not rotate.

Cause/Action Cause/Action
Check the following: Check the following:

• The Decurler Gate Sensor (DC330[048-203]) for operation failure. (PL 37.7) • The IFM Fan 5 (DC330[048-042]) for operation failure. (PL 37.12)
• The Decurler Gate for operation failure (including an operation failure of the Decurler Gate Solenoid • The IFM Fan 5 for foreign substances.
(DC330[048-014/015] (Upper/Lower))). (PL 37.7)
• The bearing for wear. If no problem is found, replace the IFM PWB. (PL 37.2)

If no problem is found, replace the IFM PWB. (PL 37.2)

048-318 IFM Cooling Fan 1/2 Fail

BSD-ON:CH26.16
048-315 IFM Decurler Gate Sensor Off Jam
The IFM Fan 1 or 2 does not rotate. 048-322 Output Configuration Mismatch Fail
BSD-ON:CH26.5, CH26.10
Cause/Action
Check the following: The I/F Cable connection between the IFM and each post-processing device is abnormal.

• The IFM Fan 1/2 (DC330[048-016]) for operation failure. (PL 37.12) Cause/Action
• The IFM Fan 1/2 for foreign substances.
1. Check that the power supply to each post-processing device is turned ON.
2. Check that each post-processing device and the IFM are connected correctly.
If no problem is found, replace the IFM PWB. (PL 37.2)

048-323 IFM Download Mode Fail

048-319 IFM Cooling Fan 3/4 Fail BSD-ON:CH26.4

BSD-ON:CH26.16
Once the power supply has been shut down during Download Mode, it is always started in Download Mode.

The IFM Fan 3 or 4 does not rotate.

Cause/Action
Cause/Action 1. Enter Download Mode to perform IFM Download.
2. If Download is not completed successfully, replace the IFM PWB. (PL 37.2)
Check the following:

• The IFM Fan 3/4 (DC330[048-017]) for operation failure. (PL 37.12)
• The IFM Fan 3/4 for foreign substances. 048-900 IFM Decurler In Sensor Static Jam
BSD-ON:CH26.11
If no problem is found, replace the IFM PWB. (PL 37.2)
When the power was turned ON or the operation was started, the IFM Decurler In Sensor detected paper.

Cause/Action
048-321 D-Finisher Communication Fail Check the following:
BSD-ON:CH26.10
• Check the Decurler In Sensor for remaining paper bits, foreign substances, contamination on sensor,
and etc.
Communication cannot be established between IFM and Finisher D.
• The Decurler In Sensor (DC330[048-102]) for operation failure. (PL 37.8)
Cause/Action
1. Turn the power OFF and ON. If no problem is found, replace the IFM PWB. (PL 37.2)
2. Turn OFF the power and check the following:
• Open circuit, short circuit, or poor contact of the connector between IFM PWB J106 and I/F PWB
J8002 as well as between I/F PWB J8006 and Finisher PWB J8007.
• Broken/bent pins, burn damage, and foreign matter of the Lattice Connectors (P/J307, P/J680).
048-901 IFM Exit Sensor Static Jam
BSD-ON:CH26.11
• The power supply at the Finisher for a malfunction.

NOTE: For more information on the PWB and power supply at the Finisher, refer to the Fin- When the power was turned ON or the operation was started, the IFM Exit Sensor detected paper.
isher Supplementary Service Manual.

3. If the problem persists, replace the IFM PWB. (PL 37.2)

Cause/Action
Check the following:

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• Check the IFM Exit Sensor for remaining paper bits, foreign substances, contamination on sensor, and
etc.
• The IFM Exit Sensor (DC330[048-103]) for operation failure. (PL 37.11)

If no problem is found, replace the IFM PWB. (PL 37.2)

059-313 Wait Heat Roll Fusing Short On Time Fail
BSD-ON:CH10.4

The Lamp ON duration during warm up is short.

NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Check the following:

• Does the rated voltage of the machine match the rated voltage of the installed Fusing Unit?
• The Fusing Unit for improper installation
If no problems are found, replace the Fusing Unit Assembly. (PL 7.1)

059-326 Heat Roll STS Disconnection Fail

BSD-ON:CH10.4

An open circuit abnormality (the AD value of the STS is equivalent to the open circuit value) of the Heat Roll
STS was detected.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Check the following:

• Heat Roll STS: DC140 [010-206] (PL 7.3)

– Open Circuit AD Value: 900 or higher
• The Drawer Connector ( DP/DJ612) for poor contact.
• The Fusing Unit for improper installation

NOTE: Note that the 059-326 Fail may also occur when the PH Drawer is closed without the individ-
ual Fusing Unit installed.

If no problems are found, replace the MCU PWB. (PL 18.2)

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061-310 Video ASIC 1 Fail NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

BSD-ON:CH6.11, CH6.12 Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
The Video ASIC 1 (Y/M) on the MCU PWB is malfunctioning.

NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch. Procedure
Enter the Diag Mode and then turn ON DC330 [061-202] (No SOS Fail (M)), DC330 [061-204] (SOS Long Fail
Initial Actions (M)), and DC330 [061-006] (LASER#1:PS308) in sequence.. Is Fail 061-323 (No SOS Fail M) or 061-313
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. displayed?
Y N
Cause/Action Check the circuit of the Front Cover Interlock Switch for poor connection that may have caused chatter-
ing.
1. Turn the power OFF and ON.
2. Turn OFF the power and check the connectors ( P/J335, P/J391 and P/J425) between the ESS PWB, BP Turn OFF the power and check the Flat Cable between the MCU PWB JA432 and the LDD PWB M/K J1A M for
PWB, VSEL PWB, and MCU PWB for poor contacts. open circuit, short circuit, and poor contact.. Is the connection normal?
If no problems are found, replace the following parts in sequence: Y N
• MCU PWB (PL 18.2) Repair the connection's open circuit and short circuit.
• ESS PWB (PL 35.2)
In the following high voltage system HVPS Supply Line, check for occurrence of leaks due to malfunctioning
parts:
• Deve Bias
061-311 Video ASIC 2 Fail • PCC
BSD-ON:CH6.13, CH6.14 • CC
• BCR
The Video ASIC 2 (C/K) on the MCU PWB is malfunctioning.
• 1st BTR
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. • 2nd BTR
If no problems are found, replace the ROS Assembly. (PL 2.1)
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
061-315 SOS Long Fail K
Cause/Action BSD-ON:CH6.16
1. Turn the power OFF and ON.
2. Check the connectors ( P/J335 and P/J425) between the ESS PWB, BP PWB, and MCU PWB for poor The interval of the SOS signal for K color is longer than the specified value.
contacts.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
If no problems are found, replace the following parts in sequence:
• MCU PWB (PL 18.2) Initial Actions
• ESS PWB (PL 35.2) Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Procedure
061-313 SOS Long Fail M Enter the Diag Mode and then turn ON DC330 [061-203] (No SOS Fail (K)), DC330 [061-205] (SOS Long Fail
BSD-ON:CH6.15 (K)), and DC330 [061-008] (LASER#2:PS320) in sequence.. Is Fail 061-325 (No SOS Fail K) or 061-315
displayed?
The interval of the SOS signal for M color is longer than the specified value. Y N
Check the circuit of the Front Cover Interlock Switch for poor connection that may have caused chatter-
ing.

A
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A
Turn OFF the power and check the Flat Cable between the MCU PWB JA434 and the LDD PWB M/K J1A K for
open circuit, short circuit, and poor contact.. Is the connection normal?
Y N 061-319 SOS Short Fail K
Repair the connection's open circuit and short circuit.
BSD-ON:CH6.16
In the following high voltage system HVPS Supply Line, check for occurrence of leaks due to malfunctioning
The interval of the SOS signal for C and K colors is shorter than the specified value.
parts:
• Deve Bias
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• PCC
• CC Initial Actions
• BCR Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• 1st BTR
• 2nd BTR Procedure
If no problems are found, replace the ROS Assembly. (PL 2.1) Enter the Diag Mode and then turn ON DC330 [061-207] (SOS Short Fail (K)) and DC330 [061-008]
(LASER#2:PS320) in sequence.. Is Fail 061-319 displayed?
Y N
061-317 SOS Short Fail M Check the circuit of the Front Cover Interlock Switch for poor connection that may have caused chatter-
ing.
BSD-ON:CH6.15
Turn OFF the power and check the Flat Cable between the MCU PWB JA434 and the LDD PWB M/K J1A K for
The interval of the SOS signal for Y and M colors is shorter than the specified value.
open circuit, short circuit, and poor contact.. Is the connection normal?
Y N
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Repair the connection's open circuit and short circuit.
Initial Actions
In the following high voltage system HVPS Supply Line, check for occurrence of leaks due to malfunctioning
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
parts:
• Deve Bias
Procedure • PCC
Enter the Diag Mode and then turn ON DC330 [061-206] (SOS Short Fail (M)) and DC330 [061-006] • CC
(LASER#1:PS308) in sequence.. Is Fail 061-317 displayed?
• BCR
Y N
Check the circuit of the Front Cover Interlock Switch for poor connection that may have caused chatter- • 1st BTR
ing. • 2nd BTR
If no problems are found, replace the ROS Assembly. (PL 2.1)
Turn OFF the power and check the Flat Cable between the MCU PWB JA432 and the LDD PWB M/K J1A M for
open circuit, short circuit, and poor contact.. Is the connection normal?
Y N 061-320 Polygon Motor 1 Fail
Repair the connection's open circuit and short circuit.
BSD-ON:CH6.15
In the following high voltage system HVPS Supply Line, check for occurrence of leaks due to malfunctioning
parts: When any one of the following has occurred:
• Deve Bias
• The Polygon Motor Ready signal is OFF at the start of Print operation during the fast rotation of the Poly-
• PCC
gon Motor for Y and M.
• CC
• The number of rotation of the Polygon Motor did not come within the standard range within the specified
• BCR time after the Polygon Motor On for Y and M.
• 1st BTR • When the Polygon Motor Ready signal was monitored at specified time intervals after the Polygon Motor
• 2nd BTR for Y and M transitions to normal state, Not Ready was detected 2 times in a row.
If no problems are found, replace the ROS Assembly. (PL 2.1)
• When the SOS Long Fail M, the SOS Short Fail M, the No SOS Fail M, or the SOS Stop M Fail occurs, the Y N
ROS VDD is in the +5V supply state and the Polygon Motor Ready signal for Y and M is Not Ready. Check the circuit of the Front Cover Interlock Switch for poor connection that may have caused chatter-
• When the Video Line M Fail is detected, the Polygon Motor Ready signal for Y and M is Not Ready. ing.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. Turn OFF the power and check the connection between the MCU PWB J417 and the ROS Motor C/K J6 R2 for
open circuit, short circuit, and poor contact.
Initial Actions If no problems are found, replace the following parts in sequence:
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. • ROS Assembly (C, K) (PL 2.1)
• MCU PWB (PL 18.2)
Procedure
Enter the Diag Mode and then turn ON DC330 [061-200] (Polygon Motor #1: Ready), DC330 [061-001] (Poly-
gon Motor #1: PS308) in sequence.. Is Fail 061-320 displayed? 061-323 No SOS Fail M
Y N
Check the circuit of the Front Cover Interlock Switch for poor connection that may have caused chatter- BSD-ON:CH6.15
ing.
The SOS signal for M color cannot be detected at all after the completion of initial APC (Auto Power Control).
Turn OFF the power and check the connection between the MCU PWB J417 and the ROS Motor Y/M J6 R1 for
open circuit, short circuit, and poor contact. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
If no problems are found, replace the following parts in sequence: Initial Actions
• ROS Assembly (Y, M) (PL 2.1)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• MCU PWB (PL 18.2)

Procedure
Enter the Diag Mode and then turn ON DC330 [061-202] (No SOS Fail (M)), DC330 [061-204] (SOS Long Fail
061-321 Polygon Motor 2 Fail (M)), and DC330 [061-006] (LASER#1:PS308) in sequence.. Is Fail 061-323 or 061-313 (SOS Long Fail
BSD-ON:CH6.16 M) displayed?
Y N
When any one of the following has occurred: Check the circuit of the Front Cover Interlock Switch for poor connection that may have caused chatter-
ing.
• The Polygon Motor Ready signal is OFF at the start of Print operation during the fast rotation of the Poly-
gon Motor for C and K. Turn OFF the power and check the Flat Cable between the MCU PWB JA432 and the LDD PWB M/K J1A M for
• The number of rotation of the Polygon Motor did not come within the standard range within the specified open circuit, short circuit, and poor contact.
time after the Polygon Motor On for C and K. If no problems are found, replace the ROS Assembly (Y, M). (PL 2.1)
• When the Polygon Motor Ready signal was monitored at specified time intervals after the Polygon Motor
for C and K transitions to normal state, Not Ready was detected 2 times in a row.
• When the SOS Long Fail M, the SOS Short Fail K, the No SOS Fail K, or the SOS Stop K Fail occurs, the 061-325 No SOS Fail K
ROS VDD is in the +5V supply state and the Polygon Motor Ready signal for C and K is Not Ready. BSD-ON:CH6.16
• When the Video Line K Fail is detected, the Polygon Motor Ready signal for C and K is Not Ready.
The SOS signal for K color cannot be detected at all after the completion of initial APC (Auto Power Control).
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Refer to the BSD and check the related connectors of the target electrical parts for partial connections. Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Procedure
Enter the Diag Mode and then turn ON DC330 [061-201] (Polygon Motor #2: Ready), DC330 [061-003] (Poly- Procedure
gon Motor #2: PS320) in sequence.. Is Fail 061-321 displayed?
Enter the Diag Mode and then turn ON DC330 [061-203] (No SOS Fail (K)), DC330 [061-205] (SOS Long Fail
(K)), and DC330 [061-008] (LASER#2:PS320) in sequence.. Is Fail 061-325 or 061-315 (SOS Long Fail
K) displayed?

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Y N
Check the circuit of the Front Cover Interlock Switch for poor connection that may have caused chatter-
ing. 061-328 ROS Connect C Fail
BSD-ON:CH6.13
Turn OFF the power and check the Flat Cable between the MCU PWB JA434 and the LDD PWB M/K J1A K for
open circuit, short circuit, and poor contact.
Connection error between the ROS (C, K) LDD PWB (C) and MCU PWB was detected.
If no problems are found, replace the ROS Assembly (C, K). (PL 2.1)

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

061-326 ROS Connect Y Fail Initial Actions

BSD-ON:CH6.11 Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Connection error between the ROS (Y, M) LDD PWB (Y) and MCU PWB was detected. Cause/Action
1. Turn the power OFF and ON.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
2. Check the Flat Cable between the MCU PWB JA433/ JB433 and the LDD PWB Y/C J345A C/ J345B C
Initial Actions for open circuits, short circuits, and poor contacts.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. If no problems are found, replace the following parts in sequence:

Cause/Action • MCU PWB (PL 18.2)

• ROS Assembly (C, K) (PL 2.1)
1. Turn the power OFF and ON.
2. Check the Flat Cable between the MCU PWB JA431/ JB431 and the LDD PWB Y/C J345A Y/ J345B Y
for open circuits, short circuits, and poor contacts.
If no problems are found, replace the following parts in sequence: 061-329 ROS Connect K Fail
BSD-ON:CH6.14
• MCU PWB (PL 18.2)
• ROS Assembly (Y, M) (PL 2.1) Connection error between the ROS (C, K) LDD PWB (K) and MCU PWB was detected.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

061-327 ROS Connect M Fail Initial Actions

BSD-ON:CH6.12 Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Connection error between the ROS (Y, M) LDD PWB (M) and MCU PWB was detected. Cause/Action
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. 1. Turn the power OFF and ON.
2. Check the Flat Cable between the MCU PWB JA434/ JB434 and the LDD PWB M/K J1A K/ J1B K for
Initial Actions open circuits, short circuits, and poor contacts.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. If no problems are found, replace the following parts in sequence:

Cause/Action • MCU PWB (PL 18.2)

1. Turn the power OFF and ON. • ROS Assembly (C, K) (PL 2.1)
2. Check the Flat Cable between the MCU PWB JA432/ JB432 and the LDD PWB M/K J1A M/ J1B M for
open circuits, short circuits, and poor contacts.
If no problems are found, replace the following parts in sequence: 061-334 ROS YM VDD Fail
BSD-ON:CH6.11, CH6.12
• MCU PWB (PL 18.2)
• ROS Assembly (Y, M) (PL 2.1)
When the Polygon Motor for Y and M was turned OFF, the ROS (Y, M) VDD signal (LD power supply signal) is NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
in conducting state.
Cause/Action
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. 1. Turn the power OFF and ON.
2. Check the circuit of the Front Cover Interlock Switch for poor connection that may have caused chatter-
Cause/Action ing.
1. Turn the power OFF and ON.
If no problems are found, replace the MCU PWB. (PL 18.2)
2. Check the circuit of the Front Cover Interlock Switch for poor connection that may have caused chatter-
ing.
If no problems are found, replace the MCU PWB. (PL 18.2)
061-338 SOS Stop M Fail
BSD-ON:CH6.15

061-335 ROS CK VDD Fail The SOS signal for M color cannot be detected in mid-course after the APC has started.
BSD-ON:CH6.13, CH6.14
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
When the Polygon Motor for C and K is turned OFF, the ROS (C, K) VDD signal (LD power supply signal) is in
conducting state. Cause/Action
Check for occurrence of leaks in the following high voltage system:
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• Deve Bias
Cause/Action • PCC
1. Turn the power OFF and ON.
• CC
2. Check the circuit of the Front Cover Interlock Switch for poor connection that may have caused chatter-
• BCR
ing.
• 1st BTR
If no problems are found, replace the MCU PWB. (PL 18.2)
• 2nd BTR

061-336 ROS YM VDD Down Fail 061-339 SOS Stop K Fail

BSD-ON:CH6.11, CH6.12
BSD-ON:CH6.16
When the Laser is turned ON, the ROS (Y, M) VDD signal (LD power supply signal) is in non-conducting state.
The SOS signal for K color cannot be detected in mid-course after the APC has started.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Cause/Action
Cause/Action
1. Turn the power OFF and ON.
Check for occurrence of leaks in the following high voltage system:
2. Check the circuit of the Front Cover Interlock Switch for poor connection that may have caused chatter-
ing.
• Deve Bias
If no problems are found, replace the MCU PWB. (PL 18.2)
• PCC
• CC
• BCR
061-337 ROS CK VDD Down Fail • 1st BTR
BSD-ON:CH6.13, CH6.14
• 2nd BTR

When the Laser is turned ON, the ROS (C, K) VDD signal (LD power supply signal) is in non-conducting state.

061-340 ROS LD Fail K

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061-343 ROS LD Fail C
When the LD Alarm K occurred, the LD deterioration was detected in the more than specified number of beams
BSD-ON:CH6.13
from among 32 beams.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. When the LD Alarm C occurred, the LD deterioration was detected in the more than specified number of beams
from among 32 beams.
Procedure
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Turn the power ON and enter the Diag mode.
Check the value of NVM [749-141] (LD Status when LD Alarm K Occurs).. Is the display ’4294967295’? Procedure
Y N
Turn the power ON and enter the Diag mode.
Replace the ROS Assembly (C, K). (PL 2.1)
Check the value of NVM [749-140] (LD Status when LD Alarm C Occurs).. Is the display ’4294967295’?
Y N
Check the circuit of the Front Cover Interlock Switch for poor connection that may have caused chattering.
Replace the ROS Assembly (C, K). (PL 2.1)

Check the circuit of the Front Cover Interlock Switch for poor connection that may have caused chattering.
061-341 ROS LD Fail Y
BSD-ON:CH6.11
061-348 Polygon Motor 1 Ready Check Fail
When the LD Alarm Y occurred, the LD deterioration was detected in the more than specified number of beams
BSD-ON:CH6.15
from among 32 beams.
The Polygon Motor Ready signal is already Ready even before the Polygon Motor for Y and M starts up.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Procedure NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Turn the power ON and enter the Diag mode. Initial Actions
Check the value of NVM [749-138] (LD Status when LD Alarm Y Occurs).. Is the display ’4294967295’?
Y N Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Replace the ROS Assembly (Y, M). (PL 2.1)
Procedure
Check the circuit of the Front Cover Interlock Switch for poor connection that may have caused chattering. Enter the Diag Mode and then turn ON DC330 [061-200] (Polygon Motor #1:Ready), DC330 [061-001] (Poly-
gon Motor #1:PS308) in sequence.. Is Fail 061-348 displayed?
Y N
061-342 ROS LD Fail M Check the circuit of the Front Cover Interlock Switch for poor connection that may have caused chatter-
ing.
BSD-ON:CH6.12

When the LD Alarm M occurred, the LD deterioration was detected in the more than specified number of Turn OFF the power and check the connection between the MCU PWB J417 and the ROS Motor Y/M J6 R1 for
open circuit, short circuit, and poor contact.
beams from among 32 beams.
If no problems are found, replace the ROS Assembly (Y, M). (PL 2.1)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Procedure 061-349 Polygon Motor 2 Ready Check Fail

Turn the power ON and enter the Diag mode. BSD-ON:CH6.16
Check the value of NVM [749-139] (LD Status when LD Alarm M Occurs).. Is the display ’4294967295’?
Y N The Polygon Motor Ready signal is already Ready even before the Polygon Motor for C and K starts up.
Replace the ROS Assembly (Y, M). (PL 2.1)

Check the circuit of the Front Cover Interlock Switch for poor connection that may have caused chattering.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. Cause/Action
Initial Actions Turn OFF the power and check the connections between the MCU PWB JA432/ JB432 and the LDD PWB M/K
J1A M/ J1B M for open circuits, short circuits, and poor contacts.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
If no problems are found, replace the following parts in sequence:
Procedure
Enter the Diag Mode and then turn ON DC330 [061-201] (Polygon Motor #2:Ready), DC330 [061-003] (Poly- • MCU PWB (PL 18.2)
gon Motor #2:PS320) in sequence.. Is Fail 061-349 displayed? • ROS Assembly (Y, M) (PL 2.1)
Y N • NVM PWB (PL 18.2)
Check the circuit of the Front Cover Interlock Switch for poor connection that may have caused chatter-
ing.

Turn OFF the power and check the connection between the MCU PWB J417 and the ROS Motor C/K J6 R2 for 061-382 ROS Data C Fail
open circuit, short circuit, and poor contact. BSD-ON:CH6.13
If no problems are found, replace the ROS Assembly (C, K). (PL 2.1)
Serial data (APC/Stitching control data) transfer failure to the ROS LD DRIVER IC (C) has occurred.

061-380 ROS Data Y Fail NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

BSD-ON:CH6.11 Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Serial data (APC/Stitching control data) transfer failure to the ROS LD DRIVER IC (Y) has occurred.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. Cause/Action
Turn OFF the power and check the connections between the MCU PWB JA433/ JB433 and the LDD PWB Y/C
Initial Actions J345A C/ J345B C for open circuits, short circuits, and poor contacts.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
If no problems are found, replace the following parts in sequence:
Cause/Action
• MCU PWB (PL 18.2)
Turn OFF the power and check the connections between the MCU PWB JA431/ JB431 and the LDD PWB Y/C
• ROS Assembly (C, K) (PL 2.1)
J345A Y/ J345B Y for open circuits, short circuits, and poor contacts.
• NVM PWB (PL 18.2)
If no problems are found, replace the following parts in sequence:

• MCU PWB (PL 18.2) 061-383 ROS Data K Fail

• ROS Assembly (Y, M) (PL 2.1)
BSD-ON:CH6.14
• NVM PWB (PL 18.2)
Serial data (APC/Stitching control data) transfer failure to the ROS LD DRIVER IC (K) has occurred.

061-381 ROS Data M Fail NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

BSD-ON:CH6.12 Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Serial data (APC/Stitching control data) transfer failure to the ROS LD DRIVER IC (M) has occurred.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. Cause/Action
Turn OFF the power and check the connections between the MCU PWB JA434/ JB434 and the LDD PWB M/K
Initial Actions J1A K/ J1B K for open circuits, short circuits, and poor contacts.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

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If no problems are found, replace the following parts in sequence: Check the value of NVM [749-140] (LD Status when LD Alarm C Occurs).. Is the display ’4294967295’?
Y N
• MCU PWB (PL 18.2) If the image quality is affected, replace the ROS Assembly (C, K). (PL 2.1)
• ROS Assembly (C, K) (PL 2.1)
• NVM PWB (PL 18.2) Check the circuit of the Front Cover Interlock Switch for poor connection that may have caused chattering.

061-607 LD Alarm K (Hidden Fail)

061-604 LD Alarm Y (Hidden Fail)
BSD-ON:CH6.14
BSD-ON:CH6.11
The LD deterioration was detected in one of 32 beams at the exposure process (K).
The LD deterioration was detected in one of 32 beams at the exposure process (Y).
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Procedure
Procedure
Turn the power ON and enter the Diag mode.
Turn the power ON and enter the Diag mode.
Check the value of NVM [749-141] (LD Status when LD Alarm K Occurs).. Is the display ’4294967295’?
Check the value of NVM [749-138] (LD Status when LD Alarm Y Occurs).. Is the display ’4294967295’?
Y N
Y N If the image quality is affected, replace the ROS Assembly (C, K). (PL 2.1)
If the image quality is affected, replace the ROS Assembly (Y, M). (PL 2.1)
Check the circuit of the Front Cover Interlock Switch for poor connection that may have caused chattering.
Check the circuit of the Front Cover Interlock Switch for poor connection that may have caused chattering.

061-608 Video Line K Hidden Fail (Hidden Fail)

061-605 LD Alarm M (Hidden Fail)
BSD-ON:CH6.14
BSD-ON:CH6.12
The system detected that the beam was not lighted due to a Video Line malfunction between the VIDEO ASIC
The LD deterioration was detected in one of 32 beams at the exposure process (M). for K and the ROS LD DRIVER IC.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
NOTE: . When NVM [749-079] (Video Line Fail Bypass) is set to '0', this Fail will be sent, and when it is
Procedure set to '1', the type will be changed to Sub System Fail and Video Line K Fail will be sent.

Turn the power ON and enter the Diag mode. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Check the value of NVM [749-139] (LD Status when LD Alarm M Occurs).. Is the display ’4294967295’?
Y N Initial Actions
If the image quality is affected, replace the ROS Assembly (Y, M). (PL 2.1) Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Check the circuit of the Front Cover Interlock Switch for poor connection that may have caused chattering. Cause/Action
1. Turn the power OFF and ON.
2. Turn OFF the power and check the Flat Cable between the MCU PWB JA434/ JB434 and the LDD PWB
061-606 LD Alarm C (Hidden Fail) M/K J1A K/ J1B K for open circuits, short circuits, and poor contacts.
BSD-ON:CH6.13
If no problems are found, replace the following parts in sequence:
The LD deterioration was detected in one of 32 beams at the exposure process (C). • MCU PWB (PL 18.2)
• ROS Assembly (C, K) (PL 2.1)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Procedure
061-609 Video Line M Hidden Fail (Hidden Fail)
Turn the power ON and enter the Diag mode.
BSD-ON:CH6.12
The system detected that the beam was not lighted due to a Video Line malfunction between the VIDEO ASIC
for M and the ROS LD DRIVER IC.

NOTE: . When NVM [749-079] (Video Line Fail Bypass) is set to '0', this Fail will be sent, and when it is
set to '1', the type will be changed to Sub System Fail and Video Line M Fail will be sent.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
1. Turn the power OFF and ON.
2. Turn OFF the power and check the Flat Cable between the MCU PWB JA432/ JB432 and the LDD PWB
M/K J1A M/ J1B M for open circuits, short circuits, and poor contacts.
If no problems are found, replace the following parts in sequence:
• MCU PWB (PL 18.2)
• ROS Assembly (Y, M) (PL 2.1)

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062-277 IPS-DADF Communication Fail 062-311 IIT Software Logic Fail
BSD-ON:CH3.3 BSD-ON:CH3.4

Transmission cannot be established between the ESS PWB and the DADF PWB. A software error was detected at the ESS PWB.

NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions Procedure

Refer to the BSD and check the related connectors of the target electrical parts for partial connections. 1. Turn the power ON and enter the Diag mode. Change the value for DC131 [715-030] to '1' and then exe-
cute [NVM Write].
Cause/Action 2. A 3 or 4-digit number is displayed in the current value column.
1. Turn the power OFF and ON. 3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropriate
2. Turn OFF the power and check the following: parts.
• The connections between the IIT PWB J750 and the DADF PWB J751 and J752 for open circuits, Sample Display
short circuits, and poor contacts. • 110 (3-digit display):
• The connection between the BP PWB J390 and the IIT PWB J7192 for open circuit, short circuit, LED Lamp failure and LED Lamp Wire Harness is damaged or has poor contact.
and poor contact. (The first digit '1' in '110' is the upper digit, which indicates the LED Lamp ('0' in '01' is not displayed).
• The connector ( P/J309) between the ESS PWB and the BP PWB for poor contact. The lower 2 digits '10' indicates the LED Lamp Wire Harness.)
If no problems are found, replace the following parts in sequence: • 1200 (4-digit display):
• DADF PWB (PL 54.3) The IIT-ESS Video Cable is damaged or has poor contact.
• ESS PWB (PL 35.2) (The first 2 digits '12' in '1200' are the upper digits, which indicates the IIT-ESS Video Cable. The
lower 2 digits '00' indicates that nothing is applicable (no failures).)
• IIT PWB (Switch the EEPROM) (PL 1.5)
• BP PWB (PL 18.2) NOTE: . Execute the IIT diagnosis and then call DC131[715-030] again (press the Change Settings but-
ton) to check the value (diagnosis result).

062-300 Platen Interlock Open

BSD-ON:CH6.1 Table 1
Current value Component Name PL No.
The Platen Interlock is open.
00 Not applicable (No errors) -
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. 01 LED Lamp (LED) PL 1.7
02 CCD Lens Assembly PL 1.5
Initial Actions 03 CCD Flexible Print Cable PL 1.5
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
04 This value is not displayed -
05 This value is not displayed -
Cause/Action 06 This value is not displayed -
Check the following:
07 This value is not displayed -

• Platen Interlock Switch: DC330 [062-300] or DC330 [005-213] (PL 1.5) 08 This value is not displayed -

• The DADF for improper closing. 09 This value is not displayed -

• The connection between the Platen Interlock Switch J727 and the ESS PWB P309 for open circuit and 10 LED Lamp Wire Harness PL 1.7
poor contact of the connectors. 11 DARTS2 PWB PL 35.2
If no problems are found, replace the ESS PWB. (PL 35.2) 12 IIT-ESS Video Cable PL 18.2
13 This value is not displayed -
14 IIT-ESS I/O Harness (PLT) PL 18.5

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Table 1 • A wiring failure or a contact failure of the signal to the Controller.
Current value Component Name PL No. • An operation failure of the installed device.

15 IIT-ESS I/O Harness (DADF) PL 18.5 NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
16 IIT PWB PL 1.5
Procedure
17 IIT PWB Power Cable PL 18.5
1. Turn the power ON and enter the Diag mode. Change the value for DC131 [715-030] to '1' and then exe-
18 This value is not displayed - cute [NVM Write].
19 LGC (ESS) PWB PL 35.2
2. A 3 or 4-digit number is displayed in the current value column.
20 DARTS2 Memory PL 35.2 3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropriate
parts.
4. After replacing the appropriate parts, again change the value for DC131[715-030] to '1' and then execute Sample Display
[NVM Write].
• 110 (3-digit display):
5. Check that the current value column becomes '0'.
LED Lamp failure and LED Lamp Wire Harness is damaged or has poor contact.
6. If the problem persists after performing the above procedure, replace the ESS PWB. (PL 35.2)
(The first digit '1' in '110' is the upper digit, which indicates the LED Lamp ('0' in '01' is not displayed).
The lower 2 digits '10' indicates the LED Lamp Wire Harness.)
• 1200 (4-digit display):
062-328 PWBA Configuration Fail The IIT-ESS Video Cable is damaged or has poor contact.
BSD-ON:CH3.4
(The first 2 digits '12' in '1200' are the upper digits, which indicates the IIT-ESS Video Cable. The
lower 2 digits '00' indicates that nothing is applicable (no failures).)
The type (GAP PWB/GAPWM PWB/DARTS2 PWB) of the PWB to be installed to the ESS PWB is incorrect.
NOTE: . Execute the IIT diagnosis and then call DC131[715-030] again (press the Change Settings but-
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. ton) to check the value (diagnosis result).

Cause/Action
1. Turn the power OFF and ON.
Table 1
2. Turn OFF the power and check that the DARTS2 PWB is installed.
Current value Component Name PL No.
00 Not applicable (No errors) -
062-329 DARTS Memory Capacity Fail 01 LED Lamp (LED) PL 1.7
BSD-ON:CH3.4 02 CCD Lens Assembly PL 1.5
03 CCD Flexible Print Cable PL 1.5
The SO-DIMM DRAM that meets the memory capacity requirement of the DARTS2 PWB is not installed. 04 This value is not displayed -
05 This value is not displayed -
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
06 This value is not displayed -
Cause/Action 07 This value is not displayed -
1. Turn the power OFF and ON. 08 This value is not displayed -
2. Turn OFF the power and install an SO-DIMM DRAM that has the appropriate capacity. (PL 35.2) 09 This value is not displayed -
If the problem persists, replace the DARTS2 PWB. (PL 35.2) 10 LED Lamp Wire Harness PL 1.7
11 DARTS2 PWB PL 35.2
12 IIT-ESS Video Cable PL 18.2
13 This value is not displayed -
062-330 GAPWM/DARTS PWB Hard Fail 14 IIT-ESS I/O Harness (PLT) PL 18.5
BSD-ON:CH3.4
15 IIT-ESS I/O Harness (DADF) PL 18.5
The following errors were detected by the GAPWM or DARTS2 PWB failure detection function. 16 IIT PWB PL 1.5
 Table 1 • CCD Fan: DC330 [062-017] (PL 1.5)
Current value Component Name PL No. • The CCD Fan for foreign substances.
• The connection between the CCD Fan J729 and the ESS PWB P309 for open circuit, short circuit, and
17 IIT PWB Power Cable PL 18.5
poor contact.
18 This value is not displayed -
If no problems are found, replace the following parts in sequence:
19 LGC (ESS) PWB PL 35.2
20 DARTS2 Memory PL 35.2 • ESS PWB (PL 35.2)
• IIT PWB (Switch the EEPROM) (PL 1.5)
4. After replacing the appropriate parts, again change the value for DC131[715-030] to '1' and then execute
[NVM Write].
5. Check that the current value column becomes '0'.
062-360 Carriage Position Fail
6. If the problem persists after performing the above procedure, check the connector ( P/J322) between the
BSD-ON:CH6.10
ESS PWB and the DARTS2 PWB for poor connection, damage, foreign substances, broken/bent pins,
and burns.
The Carriage position error was detected.
If no problems are found, replace the following parts in sequence:
• DARTS2 PWB (PL 35.2) NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• ESS PWB (PL 35.2)
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
062-345 IIT EEPROM Fail (IIT)
BSD-ON:CH3.4
Procedure
Remove the Platen Glass and move the Full Rate Carriage to right and left manually.. Does the Carriage
Write failure to EEPROM or communication failure with EEPROM has occurred. moves smoothly, with no interference?
Y N
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. Check the Carriage operation for mechanical load, the Carriage Cable for winding failure, the Rail for
contamination/foreign substances, and the Full Rate/Half Rate Carriage for improper position (ADJ
Cause/Action 1.1.1), etc.
Turn the power OFF and ON.
Turn the power ON and enter the Diag mode. Turn ON DC330 [062-005] (Scan direction) or [062-006] (Return
If the problem persists, turn OFF the power and replace the IIT PWB (Write the values from the IIT Shipment direction).. Does the Carriage move?
Inspection NVM List). (PL 1.5) Y N
Remove the Rear Upper Cover. Is the voltage between the IIT PWB J721-1/2 (+) and the GND (-)
+24VDC?
Y N
Go to '2.2.2.4 +24VDC Power FIP (IIT)'.
062-357 CCD Fan Fail
BSD-ON:CH6.7 Turn OFF the power. Disconnect the IIT PWB connector J721 and measure the wire wound resistance of
the Motor.
CCD Fan Error signal was detected. • Between IIT PWB J721 pin-1 and J721 pin-3/4
• Between IIT PWB J721 pin-2 and J721 pin-5/6
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Is the resistance approx. 0.85 Ohm for all?
Initial Actions Y N
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. Replace the Carriage Motor. (PL 1.6)

Turn OFF the power and check the connection between the IIT PWB J7193 and the ESS PWB P309 for
Cause/Action open circuit, short circuit, and poor contact at the connectors.
Check the following: If no problems are found, replace the following parts in sequence:
• ESS PWB (PL 35.2)
A
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A
• IIT PWB (Switch the EEPROM) (PL 1.5) LED Lamp failure and LED Lamp Wire Harness is damaged or has poor contact.
• BP PWB (PL 18.2) (The first digit '1' in '110' is the upper digit, which indicates the LED Lamp ('0' in '01' is not displayed).
The lower 2 digits '10' indicates the LED Lamp Wire Harness.)
Press the Stop button. Turn ON DC330 [062-212] (IIT Regi Sensor). Manually move the Carriage and turn the • 1200 (4-digit display):
IIT Regi Sensor ON then OFF.. Does the display change between High/Low?
The IIT-ESS Video Cable is damaged or has poor contact.
Y N
Use '2.2.3.2 Permeable Sensor Failure FIP' to check the IIT Regi Sensor. (The first 2 digits '12' in '1200' are the upper digits, which indicates the IIT-ESS Video Cable. The
lower 2 digits '00' indicates that nothing is applicable (no failures).)
It can be considered that there were no errors. Again, check the Carriage operation and check for any noise NOTE: . Execute the IIT diagnosis and then call DC131[715-030] again (press the Change Settings but-
source around the machine. If the problem occurs frequently, replace the following parts in sequence: ton) to check the value (diagnosis result).
• ESS PWB (PL 35.2)
• IIT PWB (Switch the EEPROM) (PL 1.5)

Table 1
Current value Component Name PL No.
062-362 X Hard Fail
BSD-ON:CH6.9 00 Not applicable (No errors) -
01 LED Lamp (LED) PL 1.7
Hard modification of authentication device was detected (at usual detection/power ON). 02 CCD Lens Assembly PL 1.5
03 CCD Flexible Print Cable PL 1.5
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
04 This value is not displayed -
Cause/Action 05 This value is not displayed -
Turn the power OFF and ON. 06 This value is not displayed -
07 This value is not displayed -
If the problem persists, turn OFF the power and replace the ESS PWB. (PL 35.2) 08 This value is not displayed -
09 This value is not displayed -
10 LED Lamp Wire Harness PL 1.7
11 DARTS2 PWB PL 35.2
062-371 Lamp Illumination Fail
12 IIT-ESS Video Cable PL 18.2
BSD-ON:CH6.9, CH6.2
13 This value is not displayed -
Insufficient light from Lamp detected in CCD. (During white gradation correction/AGC before Scan starts) 14 IIT-ESS I/O Harness (PLT) PL 18.5
15 IIT-ESS I/O Harness (DADF) PL 18.5
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. 16 IIT PWB PL 1.5
Initial Actions 17 IIT PWB Power Cable PL 18.5
Check whether there is something blocking the light and check the Lamp, Lens, Mirror, and White Color Cor- 18 This value is not displayed -
rection Plate for deterioration or contamination. 19 LGC (ESS) PWB PL 35.2
20 DARTS2 Memory PL 35.2
Procedure
1. Turn the power ON and enter the Diag mode. Change the value for DC131 [715-030] to '1' and then exe- 4. After replacing the appropriate parts, again change the value for DC131[715-030] to '1' and then execute
cute [NVM Write]. [NVM Write].
2. A 3 or 4-digit number is displayed in the current value column. 5. Check that the current value column becomes '0'.
3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropriate 6. If the problem persists after performing the above procedure, check the following:
parts. • Check for burnt out LED Lamp (DC330 [062-002]). (PL 1.7)
Sample Display • The Flat Cable between the PS LED PWB J702 and the IIT PWB J723 for open circuits, short cir-
• 110 (3-digit display): cuits, and poor contacts (especially, check whether the Flat Cable was inserted in a skewed man-
ner).
 • The Flat Cable between the Lens & CCD J700 and the IIT PWB J710 for open circuits, short circuits, Table 1
and poor contacts (especially, check whether the Flat Cable was inserted in a skewed manner).
Current value Component Name PL No.
• The Flat Cable between the IIT PWB J7191 and the BP PWB J336 for open circuit, short circuit, and
poor contact. 03 CCD Flexible Print Cable PL 1.5

• The connector ( P/J309) between the ESS PWB and the BP PWB for damage and foreign sub- 04 This value is not displayed -
stances 05 This value is not displayed -
If no problems are found, replace the ESS PWB. (PL 35.2) 06 This value is not displayed -
07 This value is not displayed -
08 This value is not displayed -
062-380 AGC Fail 09 This value is not displayed -
BSD-ON:CH6.9, CH6.2 10 LED Lamp Wire Harness PL 1.7
11 DARTS2 PWB PL 35.2
Insufficient lamp brightness was detected when performing AGC. 12 IIT-ESS Video Cable PL 18.2
13 This value is not displayed -
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
14 IIT-ESS I/O Harness (PLT) PL 18.5
Initial Actions 15 IIT-ESS I/O Harness (DADF) PL 18.5
Check whether there is something blocking the light and check the Lamp, Lens, Mirror, and White Color Cor- 16 IIT PWB PL 1.5
rection Plate for deterioration or contamination. 17 IIT PWB Power Cable PL 18.5
18 This value is not displayed -
Procedure 19 LGC (ESS) PWB PL 35.2
1. Turn the power ON and enter the Diag mode. Change the value for DC131 [715-030] to '1' and then exe- 20 DARTS2 Memory PL 35.2
cute [NVM Write].
2. A 3 or 4-digit number is displayed in the current value column. 4. After replacing the appropriate parts, again change the value for DC131[715-030] to '1' and then execute
3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropriate [NVM Write].
parts. 5. Check that the current value column becomes '0'.
Sample Display 6. If the problem persists after performing the above procedure, check the following:
• 110 (3-digit display): • Check for burnt out LED Lamp (DC330 [062-002]). (PL 1.7)
LED Lamp failure and LED Lamp Wire Harness is damaged or has poor contact. • The Flat Cable between the PS LED PWB J702 and the IIT PWB J723 for open circuits, short cir-
(The first digit '1' in '110' is the upper digit, which indicates the LED Lamp ('0' in '01' is not displayed). cuits, and poor contacts (especially, check whether the Flat Cable was inserted in a skewed man-
The lower 2 digits '10' indicates the LED Lamp Wire Harness.) ner).
• 1200 (4-digit display): • The Flat Cable between the Lens & CCD J700 and the IIT PWB J710 for open circuits, short circuits,
The IIT-ESS Video Cable is damaged or has poor contact. and poor contacts (especially, check whether the Flat Cable was inserted in a skewed manner).
(The first 2 digits '12' in '1200' are the upper digits, which indicates the IIT-ESS Video Cable. The • The Flat Cable between the IIT PWB J7191 and the BP PWB J336 for open circuit, short circuit, and
lower 2 digits '00' indicates that nothing is applicable (no failures).) poor contact.
• The connector ( P/J309) between the ESS PWB and the BP PWB for damage and foreign sub-
NOTE: . Execute the IIT diagnosis and then call DC131[715-030] again (press the Change Settings but-
stances
ton) to check the value (diagnosis result).
If no problems are found, replace the ESS PWB. (PL 35.2)

Table 1
062-386 AOC Fail
Current value Component Name PL No.
BSD-ON:CH6.9
00 Not applicable (No errors) -
01 LED Lamp (LED) PL 1.7 A CCD output error was detected when performing AOC.
02 CCD Lens Assembly PL 1.5

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NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. Table 1

Procedure Current value Component Name PL No.

1. Turn the power ON and enter the Diag mode. Change the value for DC131 [715-030] to '1' and then exe- 20 DARTS2 Memory PL 35.2
cute [NVM Write].
2. A 3 or 4-digit number is displayed in the current value column. 4. After replacing the appropriate parts, again change the value for DC131[715-030] to '1' and then execute
[NVM Write].
3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropriate
parts. 5. Check that the current value column becomes '0'.
Sample Display 6. If the problem persists after performing the above procedure, check the following:
• 110 (3-digit display): • The Flat Cable between the Lens & CCD J700 and the IIT PWB J710 for open circuits, short circuits,
and poor contacts (especially, check whether the Flat Cable was inserted in a skewed manner).
LED Lamp failure and LED Lamp Wire Harness is damaged or has poor contact.
• The Flat Cable between the IIT PWB J7191 and the BP PWB J336 for open circuit, short circuit, and
(The first digit '1' in '110' is the upper digit, which indicates the LED Lamp ('0' in '01' is not displayed).
The lower 2 digits '10' indicates the LED Lamp Wire Harness.) poor contact.
• 1200 (4-digit display): • The connector ( P/J309) between the ESS PWB and the BP PWB for damage and foreign sub-
stances
The IIT-ESS Video Cable is damaged or has poor contact.
If no problems are found, replace the ESS PWB. (PL 35.2)
(The first 2 digits '12' in '1200' are the upper digits, which indicates the IIT-ESS Video Cable. The
lower 2 digits '00' indicates that nothing is applicable (no failures).)

NOTE: . Execute the IIT diagnosis and then call DC131[715-030] again (press the Change Settings but- 062-389 Carriage Over Run Fail
ton) to check the value (diagnosis result).
BSD-ON:CH6.10

The Carriage has overrun at the Scan End.

Table 1
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Current value Component Name PL No.
00 Not applicable (No errors) - Initial Actions
01 LED Lamp (LED) PL 1.7 Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
02 CCD Lens Assembly PL 1.5
03 CCD Flexible Print Cable PL 1.5 Procedure
04 This value is not displayed - Remove the Platen Glass and move the Full Rate Carriage to right and left manually.. Does the Carriage
05 This value is not displayed - moves smoothly, with no interference?
Y N
06 This value is not displayed -
Check the Carriage operation for mechanical load, the Carriage Cable for winding failure, the Rail for
07 This value is not displayed -
contamination/foreign substances, and the Full Rate/Half Rate Carriage for improper position (ADJ
08 This value is not displayed - 1.1.1), etc.
09 This value is not displayed -
10 LED Lamp Wire Harness PL 1.7 Turn the power ON and enter the Diag mode. Turn ON DC330 [062-005] (Scan direction) or [062-006] (Return
direction).. Does the Carriage move?
11 DARTS2 PWB PL 35.2
Y N
12 IIT-ESS Video Cable PL 18.2 Remove the Rear Upper Cover. Is the voltage between the IIT PWB J721-1/2 (+) and the GND (-)
13 This value is not displayed - +24VDC?
14 IIT-ESS I/O Harness (PLT) PL 18.5 Y N
15 IIT-ESS I/O Harness (DADF) PL 18.5 Go to '2.2.2.4 +24VDC Power FIP (IIT)'.
16 IIT PWB PL 1.5
Turn OFF the power. Disconnect the IIT PWB connector J721 and measure the wire wound resistance of
17 IIT PWB Power Cable PL 18.5
the Motor.
18 This value is not displayed - • Between IIT PWB J721 pin-1 and J721 pin-3/4
19 LGC (ESS) PWB PL 35.2 • Between IIT PWB J721 pin-2 and J721 pin-5/6
A
A
Is the resistance approx. 0.85 Ohm for all? NOTE: . Execute the IIT diagnosis and then call DC131[715-030] again (press the Change Settings but-
Y N ton) to check the value (diagnosis result).
Replace the Carriage Motor. (PL 1.6)

Turn OFF the power and check the connection between the IIT PWB J7193 and the ESS PWB P309 for
open circuit, short circuit, and poor contact at the connectors. Table 1
If no problems are found, replace the following parts in sequence: Current value Component Name PL No.
• ESS PWB (PL 35.2) 00 Not applicable (No errors) -
• IIT PWB (Switch the EEPROM) (PL 1.5) 01 LED Lamp (LED) PL 1.7
• BP PWB (PL 18.2) 02 CCD Lens Assembly PL 1.5
03 CCD Flexible Print Cable PL 1.5
Press the Stop button. Turn ON DC330 [062-212] (IIT Regi Sensor). Manually move the Carriage and turn the
IIT Regi Sensor ON then OFF.. Does the display change between High/Low? 04 This value is not displayed -
Y N 05 This value is not displayed -
Use '2.2.3.2 Permeable Sensor Failure FIP' to check the IIT Regi Sensor. 06 This value is not displayed -
07 This value is not displayed -
It can be considered that there were no errors. Again, check the Carriage operation and check for any noise
source around the machine. If the problem occurs frequently, replace the following parts in sequence: 08 This value is not displayed -
• ESS PWB (PL 35.2) 09 This value is not displayed -
• IIT PWB (Switch the EEPROM) (PL 1.5) 10 LED Lamp Wire Harness PL 1.7
11 DARTS2 PWB PL 35.2
12 IIT-ESS Video Cable PL 18.2
062-393 CCD PWB Sync Signal Fail 13 This value is not displayed -
BSD-ON:CH6.8 14 IIT-ESS I/O Harness (PLT) PL 18.5
15 IIT-ESS I/O Harness (DADF) PL 18.5
• Write failure to the Shading Memory has occurred. 16 IIT PWB PL 1.5
• Write failure to the DARTS2 Memory has occurred. 17 IIT PWB Power Cable PL 18.5
• Averaging processing error has occurred in the ASIC. 18 This value is not displayed -
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. 19 LGC (ESS) PWB PL 35.2
20 DARTS2 Memory PL 35.2
Procedure
1. Turn the power ON and enter the Diag mode. Change the value for DC131 [715-030] to '1' and then exe-
4. After replacing the appropriate parts, again change the value for DC131[715-030] to '1' and then execute
cute [NVM Write]. [NVM Write].
2. A 3 or 4-digit number is displayed in the current value column. 5. Check that the current value column becomes '0'.
3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropriate 6. If the problem persists after performing the above procedure, check the Flat Cable between the Lens &
parts.
CCD J700 and the IIT PWB J710 for open circuit, short circuit, and poor contact (especially, check
Sample Display whether the Flat Cable was inserted in a skewed manner).
• 110 (3-digit display): If no problems are found, replace the ESS PWB. (PL 35.2)
LED Lamp failure and LED Lamp Wire Harness is damaged or has poor contact.
(The first digit '1' in '110' is the upper digit, which indicates the LED Lamp ('0' in '01' is not displayed).
The lower 2 digits '10' indicates the LED Lamp Wire Harness.) 062-395 Trans PWB Power Cable Connection Fail
• 1200 (4-digit display):
BSD-ON:CH3.4, CH1.8
The IIT-ESS Video Cable is damaged or has poor contact.
(The first 2 digits '12' in '1200' are the upper digits, which indicates the IIT-ESS Video Cable. The The IIT PWB power source error was detected.
lower 2 digits '00' indicates that nothing is applicable (no failures).)

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NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial connections. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Procedure Cause/Action
Remove the Rear Upper Cover and the Rear Lower Cover.. Are the voltages between the LVPS CC4 1. Turn the power OFF and ON.
J505-1/2 (+) and the GND (-) +24VDC? 2. Turn OFF the power and check the following:
Y N • The Flat Cable between the IIT PWB J7191 and the BP PWB J336 for open circuit, short circuit, and
Go to '2.2.2.4 +24VDC Power FIP (IIT)'.
poor contact.
• The connector ( P/J309) between the ESS PWB and the BP PWB for poor contact, damage, and for-
Turn OFF the power and check the connection between the LVPS CC4 J505 and the IIT PWB J720 for open
circuit, short circuit, and poor contact. eign substances.
If no problems are found, replace the IIT PWB (Switch the EEPROM). (PL 1.5) If no problems are found, replace the following parts in sequence:
• ESS PWB (PL 35.2)
• IIT PWB (Switch the EEPROM) (PL 1.5)
062-396 CCD Cable Connection Fail • BP PWB (PL 18.2)
BSD-ON:CH3.9

A CCD Flat Cable connection error was detected. 062-398 IIT-Cont I/O Cable Connection Fail
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. BSD-ON:CH3.9

Initial Actions An IIT-ESS I/O Cable (PLT) connection error was detected.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Cause/Action Initial Actions

• Turn the power OFF and ON. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• Turn OFF the power and check the following:
– The Flat Cable between the Lens & CCD J700 and the IIT PWB J710 for open circuit, short circuit, Cause/Action
and poor contact (especially, check whether the Flat Cable was inserted in a skewed manner). 1. Turn the power OFF and ON.
– The Flat Cable between the IIT PWB J7191 and the BP PWB J336 for open circuit, short circuit, and 2. Turn OFF the power and check the following:
poor contact. • The connection between the IIT PWB J7193 and the BP PWB J392 for open circuit, short circuit,
– The connector ( P/J309) between the ESS PWB and the BP PWB for poor contact, damage, and for- and poor contact.
eign substances.
• The connector ( P/J309) between the ESS PWB and the BP PWB for poor contact, damage, and for-
If no problems are found, replace the following parts in sequence: eign substances.
– IIT PWB (Switch the EEPROM) (PL 1.5) If no problems are found, replace the following parts in sequence:
– ESS PWB (PL 35.2) • ESS PWB (PL 35.2)
– BP PWB (PL 18.2) • IIT PWB (Switch the EEPROM) (PL 1.5)
• BP PWB (PL 18.2)

062-397 IIT-Cont Video Cable Connection Fail

BSD-ON:CH3.9 062-399 DADF-Cont I/O Cable Connection Fail
BSD-ON:CH3.9
An IIT-ESS Video Cable connection error was detected.
An IIT-ESS I/O Cable (DADF) connection error was detected.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
1. Turn the power OFF and ON.
2. Turn OFF the power and check the following:
• The connection between the IIT PWB J7192 and the BP PWB J390 for open circuit, short circuit,
and poor contact.
• The connector ( P/J309) between the ESS PWB and the BP PWB for poor contact, damage, and for-
eign substances.
If no problems are found, replace the following parts in sequence:
• ESS PWB (PL 35.2)
• IIT PWB (Switch the EEPROM) (PL 1.5)
• BP PWB (PL 18.2)

062-790 PreIPS X Recognition Fail

BSD-ON:CH6.9

The document being scanned is a legal tender, securities, etc., and therefore is prohibited by law.

Procedure
Refer to 'Legal Notices' in the User Guide to check the document types available for copying.

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063-210 Extension EEPROM Fail
BSD-ON:CH5.9

Write failure to Extension EEPROM or communication failure with EEPROM was detected.

NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
1. Turn the power OFF and ON.
2. Turn OFF the power and check the following:
• Check the connection between the DCDC PWB J745 and the DARTS2 PWB J740 for open circuit,
short circuit, and poor contact.
• Check the connectors ( P/J322) between the ESS PWB and DARTS2 PWB for poor contacts.
If no problems are found, replace the following parts in sequence:
• DCDC PWB (Switch the EEPROM) (PL 54.2)
• DARTS2 PWB (PL 35.2)
• ESS PWB (PL 35.2)

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065-210 DARTS Memory Fail BSD-ON:CH5.9

BSD-ON:CH3.4 The CIS AOC process has not completed/resolved.

A SO-DIMM DRAM failure was detected by the DARTS2 PWB failure detection function.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch. Initial Actions
Initial Actions Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Cause/Action
Cause/Action 1. Check the value of NVM [716-020] (Fail status 4) and record it.

1. Turn the power OFF and ON. 2. Turn OFF the power and check the following:

2. Turn OFF the power and check for poor contact between the DARTS2 PWB and the SO-DIMM DRAM. • The Flat Cable between the CIS J7461 and the DCDC PWB J746 for open circuit, short circuit, and
poor contact.
3. If the problem persists, turn OFF the power and replace the following parts in sequence:
• The connection between the DCDC PWB J745 and the DARTS2 PWB J740 for open circuit, short
• SO-DIMM DRAM (PL 35.2)
circuit, and poor contact.
• DARTS2 PWB (PL 35.2) 3. Turn ON the power.
4. If the problem persists, turn OFF the power and replace the following parts in sequence:
• DCDC-DARTS Cable (PL 54.1)
065-221 CIS AGC Fail • DCDC PWB (Switch the EEPROM) (PL 54.2)
BSD-ON:CH5.9 • CIS (PL 54.2)
• DARTS2 PWB (PL 35.2)
The CIS AGC process has not completed/resolved.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
065-223 CIS Connection Fail
Initial Actions
BSD-ON:CH5.9
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
The CIS Cable may have poor contact.
Cause/Action
1. Check the value of NVM [716-019] (Fail status 3) and record it. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
2. Turn OFF the power and check the following: Initial Actions
• The Flat Cable between the CIS J7461 and the DCDC PWB J746 for open circuit, short circuit, and
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
poor contact.
• The connection between the DCDC PWB J745 and the DARTS2 PWB J740 for open circuit, short
circuit, and poor contact.
Cause/Action
1. Check the values of NVM [716-017] (Fail status 2A) and NVM [716-018] (Fail status 2B) and record them.
3. Turn ON the power.
2. Turn OFF the power and check the following:
4. If the problem persists, turn OFF the power and replace the following parts in sequence:
• The Flat Cable between the CIS J7461 and the DCDC PWB J746 for open circuit, short circuit, and
• DCDC-DARTS Cable (PL 54.1)
poor contact.
• DCDC PWB (Switch the EEPROM) (PL 54.2)
• The connection between the DCDC PWB J745 and the DARTS2 PWB J740 for open circuit, short
• CIS (PL 54.2) circuit, and poor contact.
• DARTS2 PWB (PL 35.2) 3. Turn ON the power.
4. If the problem persists, turn OFF the power and replace the following parts in sequence:
• DCDC-DARTS Cable (PL 54.1)
065-222 CIS AOC Fail • DCDC-CIS Flat Cable (PL 54.2)

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• DCDC PWB (Switch the EEPROM) (PL 54.2) • The connection between the DCDC PWB J745 and the DARTS2 PWB J740 for open circuit, short
• DARTS2 PWB (PL 35.2) circuit, and poor contact.
• CIS (PL 54.2) 3. Turn ON the power.
4. If the problem persists, turn OFF the power and replace the following parts in sequence:
• DCDC-DARTS Cable (PL 54.1)
065-224 CIS Device Fail • CIS (PL 54.2)
BSD-ON:CH5.9 • DARTS2 PWB (PL 35.2)
• DCDC PWB (Switch the EEPROM) (PL 54.2)
The FPGA on the DARTS2 PWB is not operating properly.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
1. Check the value of NVM [716-021] (Fail status 5) and record it.
2. Turn OFF the power and check the following:
• The Flat Cable between the CIS J7461 and the DCDC PWB J746 for open circuit, short circuit, and
poor contact.
• The connection between the DCDC PWB J745 and the DARTS2 PWB J740 for open circuit, short
circuit, and poor contact.
3. Turn ON the power.
4. If the problem persists, turn OFF the power and replace the following parts in sequence:
• DCDC-DARTS Cable (PL 54.1)
• DCDC PWB (Switch the EEPROM) (PL 54.2)
• CIS (PL 54.2)
• DARTS2 PWB (PL 35.2)

065-225 CIS Fail

BSD-ON:CH5.9

The CIS may be broken.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
1. Check the values of NVM [716-011/012/013/014] (Fail status 1A/1B/1C/1D) and record them.
2. Turn OFF the power and check the following:
• The Flat Cable between the CIS J7461 and the DCDC PWB J746 for open circuit, short circuit, and
poor contact.
071-100 Tray 1 Miss Pre Feed Jam The wire wound resistance of the Tray 1 Feed Lift Motor: approx. 4 Ohm (When the temperature is 25
degrees C)
BSD-ON:CH8.1, CH7.6
– Between TM Drive PWB J463 pin-A1 and J463 pin-A2
The Tray 1 Pre Feed Sensor does not turn ON within the specified time after the Paper Feed from Tray 1 has – Between TM Drive PWB J463 pin-A3 and J463 pin-A4
started. • Takeaway Motor: DC330 [077-001] (PL 12.19)
• Takeaway Clutch 1: DC330 [077-002] (PL 12.19)
NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
The coil resistance of the Takeaway Clutch 1: approx. 113 Ohm (When coil temperature is 20 degrees C)
Initial Actions – Between TM Drive PWB J465 pin-A8 and J465 pin-A9
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. NOTE: Driving T/A Rolls 1 and 2 is possible by combining with the Takeaway Motor (DC330 [077-
001]).
Cause/Action • The Takeaway Roll 1, Tray 1 Retard Roll, and Tray 1 Feed Roll for contamination, wear, and transporta-
Check the following: tion failure due to deterioration.
• The Drive Gear for wear and damage.
• Tray 1 Pre Feed Sensor: DC330 [071-100] (PL 12.6)
• The LH Cover for improper latching.
• Tray 1 Feed Lift Motor: DC330 [071-001] (Feed) (PL 12.6)
• Transport failure due to foreign substance in paper path.
The wire wound resistance of the Tray 1 Feed Lift Motor: approx. 4 Ohm (When the temperature is 25
degrees C) • Usage of out of spec paper.
– Between TM Drive PWB J463 pin-A1 and J463 pin-A2 If no problems are found, replace the following parts in sequence:
– Between TM Drive PWB J463 pin-A3 and J463 pin-A4
• TM Drive PWB (PL 18.3)
• The Tray 1 Feed Roll, Retard Roll, and Nudger Roll for contamination, wear, and transportation failure
• MCU PWB (PL 18.2)
due to deterioration.
• The Drive Gear for wear and damage.
• Transport failure due to foreign substance in paper path.
071-104 Pre Regi Sensor On Jam (Tray 1)
• Usage of out of spec paper.
BSD-ON:CH8.7, CH8.3
If no problems are found, replace the following parts in sequence:
The Pre Regi Sensor does not turn ON within the specified time during paper feed from Tray 1.
• TM Drive PWB (PL 18.3)
• MCU PWB (PL 18.2) NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
071-101 Tray 1 Miss Feed Jam Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
BSD-ON:CH8.4, CH8.3, CH7.6
Cause/Action
The Feed Out Sensor 1 does not turn ON within the specified time after the Paper Feed from Tray 1 has started. Check the following:

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. • Pre Regi Sensor: DC330 [077-100] (PL 15.4)
• Pre Regi Motor: DC330 [077-006] (PL 15.2)
Initial Actions
The wire wound resistance of the Pre Regi Motor: approx. 0.8 Ohm (When the temperature is 25 degrees
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
C)
– Between Pre Regi Motor J229 pin-2 and J229 pin-1/3
Cause/Action – Between Pre Regi Motor J229 pin-5 and J229 pin-4/6
Check the following:
• Takeaway Clutch 1: DC330 [077-002] (PL 12.19)
• Feed Out Sensor 1: DC330 [071-101] (PL 15.1) The coil resistance of the Takeaway Clutch 1: approx. 113 Ohm (When coil temperature is 20 degrees C)
• Tray 1 Feed Lift Motor: DC330 [071-001] (Feed) (PL 12.6) – Between TM Drive PWB J465 pin-A8 and J465 pin-A9

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NOTE: Driving T/A Rolls 1 and 2 is possible by combining with the Takeaway Motor (DC330 [077- The Tray 1 Nudger Level Sensor does not turn ON within the specified time during the Tray 1 Lift Up.
001]).
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• The Pre Regi Roll, Takeaway Roll 1, and Pinch Roll for contamination, wear, and transportation failure
due to deterioration. Initial Actions
• The Drive Gear for wear and damage. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• Transport failure due to foreign substance in paper path.
• Usage of out of spec paper. Cause/Action
If no problems are found, replace the following parts in sequence: Check the following:

• IOT Drive PWB (PL 18.2) • Tray 1 Level Sensor: DC330 [071-201] (PL 12.6)
• MCU PWB (PL 18.2) • Tray 1 Feed Lift Motor: DC330 [071-002] (Lift Up) (PL 12.6)
• TM Drive PWB (PL 18.3) The wire wound resistance of the Tray 1 Feed Lift Motor: approx. 4 Ohm (When the temperature is 25
degrees C)
– Between TM Drive PWB J463 pin-A1 and J463 pin-A2
071-105 Regi In Sensor On Jam (Tray 1) – Between TM Drive PWB J463 pin-A3 and J463 pin-A4
BSD-ON:CH8.10, CH8.7 • The drive system between the Bottom Plate and the Tray 1 Feed Lift Motor for operation failure.
• The Tray for Paper misload
The Regi In Sensor does not turn ON within the specified time during paper feed from Tray 1.
• The Tray for existence of objects other than Paper
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. If no problems are found, replace the following parts in sequence:

Initial Actions • TM Drive PWB (PL 18.3)

Refer to the BSD and check the related connectors of the target electrical parts for partial connections. • MCU PWB (PL 18.2)
071-211 Tray 1 Size Sensor Broken
Cause/Action BSD-ON:CH7.1
Check the following:
Abnormal output AD value from Tray 1 Paper Size Sensor was detected.
• Regi In Sensor: DC330 [077-102] (PL 15.3)
• Pre Regi Motor: DC330 [077-006] (PL 15.2) NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
The wire wound resistance of the Pre Regi Motor: approx. 0.8 Ohm (When the temperature is 25 degrees Initial Actions
C)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
– Between Pre Regi Motor J229 pin-2 and J229 pin-1/3
– Between Pre Regi Motor J229 pin-5 and J229 pin-4/6
Cause/Action
• The Pre Regi Roll and Pinch Roll for contamination, wear, and transportation failure due to deterioration.
Check the following:
• The Drive Gear for wear and damage.
• Transport failure due to foreign substance in paper path. • Broken link and damage at the bottom of the Tray.
• Usage of out of spec paper. • The Actuator at the rear of the Tray for operation failure.
If no problems are found, replace the following parts in sequence: • Tray 1 Paper Size Sensor: DC140 [071-200], DC330 [071-202] (PL 12.1)
• The Tray for Paper misload
• IOT Drive PWB (PL 18.2)
• The Tray for existence of objects other than Paper
• MCU PWB (PL 18.2)
If no problems are found, replace the following parts in sequence:

• TM Drive PWB (PL 18.3)

071-210 Tray 1 Lift Up Fail • MCU PWB (PL 18.2)
BSD-ON:CH7.6
072-100 Tray 2 Miss Pre Feed Jam The wire wound resistance of the Tray 2 Feed Lift Motor: approx. 4 Ohm (When the temperature is 25
degrees C)
BSD-ON:CH8.1, CH7.7
– Between TM Drive PWB J463 pin-B1 and J463 pin-B2
The Tray 2 Pre Feed Sensor does not turn ON within the specified time after the Paper Feed from Tray 2 has – Between TM Drive PWB J463 pin-B3 and J463 pin-B4
started. • Takeaway Motor: DC330 [077-001] (PL 12.19)
• Takeaway Clutch 1: DC330 [077-002] (PL 12.19)
NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
The coil resistance of the Takeaway Clutch 1: approx. 113 Ohm (When coil temperature is 20 degrees C)
Initial Actions – Between TM Drive PWB J465 pin-A8 and J465 pin-A9
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. NOTE: Driving T/A Rolls 1 and 2 is possible by combining with the Takeaway Motor (DC330 [077-
001]).
Cause/Action • The Takeaway Roll 2, Tray 2 Retard Roll, and Tray 2 Feed Roll for contamination, wear, and transporta-
Check the following: tion failure due to deterioration.
• The Drive Gear for wear and damage.
• Tray 2 Pre Feed Sensor: DC330 [072-100] (PL 12.8)
• The LH Cover for improper latching.
• Tray 2 Feed Lift Motor: DC330 [072-001] (Feed) (PL 12.8)
• Transport failure due to foreign substance in paper path.
The wire wound resistance of the Tray 2 Feed Lift Motor: approx. 4 Ohm (When the temperature is 25
degrees C) • Usage of out of spec paper.
– Between TM Drive PWB J463 pin-B1 and J463 pin-B2 If no problems are found, replace the following parts in sequence:
– Between TM Drive PWB J463 pin-B3 and J463 pin-B4
• TM Drive PWB (PL 18.3)
• The Tray 2 Feed Roll, Retard Roll, and Nudger Roll for contamination, wear, and transportation failure
• MCU PWB (PL 18.2)
due to deterioration.
• The Drive Gear for wear and damage.
• Transport failure due to foreign substance in paper path.
072-102 Feed Out Sensor 1 On Jam (Tray 2)
• Usage of out of spec paper.
BSD-ON:CH8.4, CH8.3
If no problems are found, replace the following parts in sequence:
The Feed Out Sensor 1 does not turn ON within the specified time during paper feed from Tray 2.
• TM Drive PWB (PL 18.3)
• MCU PWB (PL 18.2) NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
072-101 Tray 2 Miss Feed Jam Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
BSD-ON:CH8.4, CH8.3, CH7.7
Cause/Action
The Feed Out Sensor 2 does not turn ON within the specified time after the Paper Feed from Tray 2 has started. Check the following:

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. • Feed Out Sensor 1: DC330 [071-101] (PL 15.1)
• Takeaway Motor: DC330 [077-001] (PL 12.19)
Initial Actions
• Takeaway Clutch 1: DC330 [077-002] (PL 12.19)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
The coil resistance of the Takeaway Clutch 1: approx. 113 Ohm (When coil temperature is 20 degrees C)
– Between TM Drive PWB J465 pin-A8 and J465 pin-A9
Cause/Action
Check the following: NOTE: Driving T/A Rolls 1 and 2 is possible by combining with the Takeaway Motor (DC330 [077-
001]).
• Feed Out Sensor 2: DC330 [072-101] (PL 12.17)
• Tray 2 Feed Lift Motor: DC330 [072-001] (Feed) (PL 12.6)

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• The Takeaway Rolls 1 and 2 and Pinch Roll for contamination, wear, and transportation failure due to • MCU PWB (PL 18.2)
deterioration. • TM Drive PWB (PL 18.3)
• The LH Cover for improper latching.
• The Drive Gear for wear and damage.
• Transport failure due to foreign substance in paper path. 072-105 Regi In Sensor On Jam (Tray 2)
• Usage of out of spec paper. BSD-ON:CH8.10, CH8.7
If no problems are found, replace the following parts in sequence:
The Regi In Sensor does not turn ON within the specified time during paper feed from Tray 2.
• TM Drive PWB (PL 18.3)
• MCU PWB (PL 18.2) NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
072-104 Pre Regi Sensor On Jam (Tray 2)
BSD-ON:CH8.7, CH8.3 Cause/Action
Check the following:
The Pre Regi Sensor does not turn ON within the specified time during paper feed from Tray 2.

• Regi In Sensor: DC330 [077-102] (PL 15.3)

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• Pre Regi Motor: DC330 [077-006] (PL 15.2)
Initial Actions The wire wound resistance of the Pre Regi Motor: approx. 0.8 Ohm (When the temperature is 25 degrees
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. C)
– Between Pre Regi Motor J229 pin-2 and J229 pin-1/3
Cause/Action – Between Pre Regi Motor J229 pin-5 and J229 pin-4/6
Check the following: • The Pre Regi Roll and Pinch Roll for contamination, wear, and transportation failure due to deterioration.
• The Drive Gear for wear and damage.
• Pre Regi Sensor: DC330 [077-100] (PL 15.4)
• Transport failure due to foreign substance in paper path.
• Pre Regi Motor: DC330 [077-006] (PL 15.2)
• Usage of out of spec paper.
The wire wound resistance of the Pre Regi Motor: approx. 0.8 Ohm (When the temperature is 25 degrees
If no problems are found, replace the following parts in sequence:
C)
– Between Pre Regi Motor J229 pin-2 and J229 pin-1/3 • IOT Drive PWB (PL 18.2)
– Between Pre Regi Motor J229 pin-5 and J229 pin-4/6 • MCU PWB (PL 18.2)
• Takeaway Clutch 1: DC330 [077-002] (PL 12.19)
The coil resistance of the Takeaway Clutch 1: approx. 113 Ohm (When coil temperature is 20 degrees C)
– Between TM Drive PWB J465 pin-A8 and J465 pin-A9 072-210 Tray 2 Lift Up Fail
NOTE: Driving T/A Rolls 1 and 2 is possible by combining with the Takeaway Motor (DC330 [077- BSD-ON:CH7.7
001]).
The Tray 2 Nudger Level Sensor does not turn ON within the specified time during the Tray 2 Lift Up.
• The Pre Regi Roll, Takeaway Rolls 1 and 2, and Pinch Roll for contamination, wear, and transportation
failure due to deterioration. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• The Drive Gear for wear and damage.
• Transport failure due to foreign substance in paper path.
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• Usage of out of spec paper.
If no problems are found, replace the following parts in sequence:
Cause/Action
• IOT Drive PWB (PL 18.2) Check the following:
• Tray 2 Level Sensor: DC330 [072-201] (PL 12.8)
• Tray 2 Feed Lift Motor: DC330 [072-002] (Lift Up) (PL 12.8)
The wire wound resistance of the Tray 2 Feed Lift Motor: approx. 4 Ohm (When the temperature is 25
degrees C)
– Between TM Drive PWB J463 pin-B1 and J463 pin-B2
– Between TM Drive PWB J463 pin-B3 and J463 pin-B4
• The drive system between the Bottom Plate and the Tray 2 Feed Lift Motor for operation failure.
• The Tray for Paper misload
• The Tray for existence of objects other than Paper
If no problems are found, replace the following parts in sequence:

• TM Drive PWB (PL 18.3)

• MCU PWB (PL 18.2)

072-211 Tray 2 Size Sensor Broken

BSD-ON:CH7.2

Abnormal output AD value from Tray 2 Paper Size Sensor was detected.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Check the following:

• Broken link and damage at the bottom of the Tray.

• The Actuator at the rear of the Tray for operation failure.
• Tray 2 Paper Size Sensor: DC140 [072-200], DC330 [072-202] (PL 12.1)
• The Tray for Paper misload
• The Tray for existence of objects other than Paper
If no problems are found, replace the following parts in sequence:

• TM Drive PWB (PL 18.3)

• MCU PWB (PL 18.2)

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073-100 Tray 3 Miss Pre Feed Jam The wire wound resistance of the Tray 3 Feed Lift Motor: approx. 4 Ohm (When the temperature is 25
degrees C)
BSD-ON:CH8.2, CH7.8
– Between TM Drive PWB J464 pin-A1 and J464 pin-A2
The Tray 3 Pre Feed Sensor does not turn ON within the specified time after the Paper Feed from Tray 3 has – Between TM Drive PWB J464 pin-A3 and J464 pin-A4
started. • Takeaway Motor: DC330 [077-001] (PL 12.19)
• Takeaway Clutch 2: DC330 [077-003] (PL 12.19)
NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
The coil resistance of the Takeaway Clutch 2: approx. 113 Ohm (When coil temperature is 20 degrees C)
Initial Actions – Between TM Drive PWB J465 pin-A6 and J465 pin-A7
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. NOTE: Driving T/A Rolls 3 to 6 is possible by combining with the Takeaway Motor (DC330 [077-
001]).
Cause/Action • The Takeaway Rolls 3 and 4, Tray 3 Retard Roll, and Tray 3 Feed Roll for contamination, wear, and trans-
Check the following: portation failure due to deterioration.
• The Drive Gear for wear and damage.
• Tray 3 Pre Feed Sensor: DC330 [073-100] (PL 12.10)
• The LH Cover for improper latching.
• Tray 3 Feed Lift Motor: DC330 [073-001] (Feed) (PL 12.10)
• Transport failure due to foreign substance in paper path.
The wire wound resistance of the Tray 3 Feed Lift Motor: approx. 4 Ohm (When the temperature is 25
degrees C) • Usage of out of spec paper.
– Between TM Drive PWB J464 pin-A1 and J464 pin-A2 If no problems are found, replace the following parts in sequence:
– Between TM Drive PWB J464 pin-A3 and J464 pin-A4
• TM Drive PWB (PL 18.3)
• The Tray 3 Feed Roll, Retard Roll, and Nudger Roll for contamination, wear, and transportation failure
• MCU PWB (PL 18.2)
due to deterioration.
• The Drive Gear for wear and damage.
• Transport failure due to foreign substance in paper path.
073-102 Feed Out Sensor 1 On Jam (Tray 3)
• Usage of out of spec paper.
BSD-ON:CH8.4, CH8.3
If no problems are found, replace the following parts in sequence:
The Feed Out Sensor 1 does not turn ON within the specified time during paper feed from Tray 3.
• TM Drive PWB (PL 18.3)
• MCU PWB (PL 18.2) NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
073-101 Tray 3 Miss Feed Jam Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
BSD-ON:CH8.5, CH8.3, CH7.8
Cause/Action
The Feed Out Sensor 3 does not turn ON within the specified time after the Paper Feed from Tray 3 has started. Check the following:

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. • Feed Out Sensor 1: DC330 [071-101] (PL 15.1)
• Takeaway Motor: DC330 [077-001] (PL 12.19)
Initial Actions
• Takeaway Clutch 2: DC330 [077-003] (PL 12.19)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
The coil resistance of the Takeaway Clutch 2: approx. 113 Ohm (When coil temperature is 20 degrees C)
– Between TM Drive PWB J465 pin-A6 and J465 pin-A7
Cause/Action
Check the following: NOTE: Driving T/A Rolls 3 to 6 is possible by combining with the Takeaway Motor (DC330 [077-
001]).
• Feed Out Sensor 3: DC330 [073-101] (PL 12.17)
• Takeaway Clutch 1: DC330 [077-002] (PL 12.19)
• Tray 3 Feed Lift Motor: DC330 [073-001] (Feed) (PL 12.10)

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The coil resistance of the Takeaway Clutch 1: approx. 113 Ohm (When coil temperature is 20 degrees C) • Usage of out of spec paper.
– Between TM Drive PWB J465 pin-A8 and J465 pin-A9 If no problems are found, replace the following parts in sequence:

NOTE: Driving T/A Rolls 1 and 2 is possible by combining with the Takeaway Motor (DC330 [077- • IOT Drive PWB (PL 18.2)
001]).
• MCU PWB (PL 18.2)
• The Takeaway Rolls 1 to 4 and Pinch Roll for contamination, wear, and transportation failure due to dete- • TM Drive PWB (PL 18.3)
rioration.
• The LH Cover for improper latching.
• The Drive Gear for wear and damage. 073-105 Regi In Sensor On Jam (Tray 3)
• Transport failure due to foreign substance in paper path.
BSD-ON:CH8.10, CH8.7
• Usage of out of spec paper.
If no problems are found, replace the following parts in sequence: The Regi In Sensor does not turn ON within the specified time during paper feed from Tray 3.

• TM Drive PWB (PL 18.3) NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• MCU PWB (PL 18.2)
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

073-104 Pre Regi Sensor On Jam (Tray 3)

Cause/Action
BSD-ON:CH8.7, CH8.3
Check the following:
The Pre Regi Sensor does not turn ON within the specified time during paper feed from Tray 3.
• Regi In Sensor: DC330 [077-102] (PL 15.3)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. • Pre Regi Motor: DC330 [077-006] (PL 15.2)
The wire wound resistance of the Pre Regi Motor: approx. 0.8 Ohm (When the temperature is 25 degrees
Initial Actions C)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. – Between Pre Regi Motor J229 pin-2 and J229 pin-1/3
– Between Pre Regi Motor J229 pin-5 and J229 pin-4/6
Cause/Action • The Pre Regi Roll and Pinch Roll for contamination, wear, and transportation failure due to deterioration.
Check the following: • The Drive Gear for wear and damage.
• Transport failure due to foreign substance in paper path.
• Pre Regi Sensor: DC330 [077-100] (PL 15.4)
• Usage of out of spec paper.
• Pre Regi Motor: DC330 [077-006] (PL 15.2)
If no problems are found, replace the following parts in sequence:
The wire wound resistance of the Pre Regi Motor: approx. 0.8 Ohm (When the temperature is 25 degrees
C)
• IOT Drive PWB (PL 18.2)
– Between Pre Regi Motor J229 pin-2 and J229 pin-1/3
• MCU PWB (PL 18.2)
– Between Pre Regi Motor J229 pin-5 and J229 pin-4/6
• Takeaway Clutch 1: DC330 [077-002] (PL 12.19)
The coil resistance of the Takeaway Clutch 1: approx. 113 Ohm (When coil temperature is 20 degrees C) 073-210 Tray 3 Lift Up Fail
– Between TM Drive PWB J465 pin-A8 and J465 pin-A9
BSD-ON:CH7.8
NOTE: Driving T/A Rolls 1 and 2 is possible by combining with the Takeaway Motor (DC330 [077-
001]). The Tray 3 Nudger Level Sensor does not turn ON within the specified time during the Tray 3 Lift Up.

• The Pre Regi Roll, Takeaway Rolls 1 and 2, and Pinch Roll for contamination, wear, and transportation NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
failure due to deterioration.
• The Drive Gear for wear and damage. Initial Actions
• Transport failure due to foreign substance in paper path. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Cause/Action
Check the following:

• Tray 3 Level Sensor: DC330 [073-201] (PL 12.10)

• Tray 3 Feed Lift Motor: DC330 [073-002] (Lift Up) (PL 12.10)
The wire wound resistance of the Tray 3 Feed Lift Motor: approx. 4 Ohm (When the temperature is 25
degrees C)
– Between TM Drive PWB J464 pin-A1 and J464 pin-A2
– Between TM Drive PWB J464 pin-A3 and J464 pin-A4
• The drive system between the Bottom Plate and the Tray 3 Feed Lift Motor for operation failure.
• The Tray for Paper misload
• The Tray for existence of objects other than Paper
If no problems are found, replace the following parts in sequence:

• TM Drive PWB (PL 18.3)

• MCU PWB (PL 18.2)

073-211 Tray 3 Size Sensor Broken

BSD-ON:CH7.3

Abnormal output AD value from Tray 3 Paper Size Sensor was detected.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Check the following:

• Broken link and damage at the bottom of the Tray.

• The Actuator at the rear of the Tray for operation failure.
• Tray 3 Paper Size Sensor: DC140 [073-200] (PL 12.3)
• The Tray for Paper misload
• The Tray for existence of objects other than Paper
If no problems are found, replace the following parts in sequence:

• TM Drive PWB (PL 18.3)

• MCU PWB (PL 18.2)

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074-100 Tray 4 Miss Pre Feed Jam The wire wound resistance of the Tray 4 Feed Lift Motor: approx. 4 Ohm (When the temperature is 25
degrees C)
BSD-ON:CH8.2, CH7.9
– Between TM Drive PWB J464 pin-B1 and J464 pin-B2
The Tray 4 Pre Feed Sensor does not turn ON within the specified time after the Paper Feed from Tray 4 has – Between TM Drive PWB J464 pin-B3 and J464 pin-B4
started. • Takeaway Motor: DC330 [077-001] (PL 12.19)
• Takeaway Clutch 2: DC330 [077-003] (PL 12.19)
NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
The coil resistance of the Takeaway Clutch 2: approx. 113 Ohm (When coil temperature is 20 degrees C)
Initial Actions – Between TM Drive PWB J465 pin-A6 and J465 pin-A7
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. NOTE: Driving T/A Rolls 3 to 6 is possible by combining with the Takeaway Motor (DC330 [077-
001]).
Cause/Action • The Takeaway Roll 6, Tray 4 Retard Roll, and Tray 4 Feed Roll for contamination, wear, and transporta-
Check the following: tion failure due to deterioration.
• The Drive Gear for wear and damage.
• Tray 4 Pre Feed Sensor: DC330 [074-100] (PL 12.12)
• Transport failure due to foreign substance in paper path.
• Tray 4 Feed Lift Motor: DC330 [074-001] (Feed) (PL 12.12)
• Usage of out of spec paper.
The wire wound resistance of the Tray 4 Feed Lift Motor: approx. 4 Ohm (When the temperature is 25
degrees C) If no problems are found, replace the following parts in sequence:
– Between TM Drive PWB J464 pin-B1 and J464 pin-B2
• TM Drive PWB (PL 18.3)
– Between TM Drive PWB J464 pin-B3 and J464 pin-B4
• MCU PWB (PL 18.2)
• The Tray 4 Feed Roll, Retard Roll, and Nudger Roll for contamination, wear, and transportation failure
due to deterioration.
• The Drive Gear for wear and damage.
074-102 Feed Out Sensor 1 On Jam (Tray 4)
• Transport failure due to foreign substance in paper path.
BSD-ON:CH8.4, CH8.3
• Usage of out of spec paper.
If no problems are found, replace the following parts in sequence: The Feed Out Sensor 1 does not turn ON within the specified time during paper feed from Tray 4.

• TM Drive PWB (PL 18.3) NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• MCU PWB (PL 18.2)
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
074-101 Tray 4 Miss Feed Jam
BSD-ON:CH8.5, CH8.3, CH7.9
Cause/Action
Check the following:
The Feed Out Sensor 4 does not turn ON within the specified time after the Paper Feed from Tray 4 has started.
• Feed Out Sensor 1: DC330 [071-101] (PL 15.1)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. • Takeaway Motor: DC330 [077-001] (PL 12.19)
• Takeaway Clutch 2: DC330 [077-003] (PL 12.19)
Initial Actions
The coil resistance of the Takeaway Clutch 2: approx. 113 Ohm (When coil temperature is 20 degrees C)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
– Between TM Drive PWB J465 pin-A6 and J465 pin-A7

Cause/Action NOTE: Driving T/A Rolls 3 to 6 is possible by combining with the Takeaway Motor (DC330 [077-
001]).
Check the following:
• Takeaway Clutch 1: DC330 [077-002] (PL 12.19)
• Feed Out Sensor 4: DC330 [074-101] (PL 12.17)
The coil resistance of the Takeaway Clutch 1: approx. 113 Ohm (When coil temperature is 20 degrees C)
• Tray 4 Feed Lift Motor: DC330 [074-001] (Feed) (PL 12.12)

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– Between TM Drive PWB J465 pin-A8 and J465 pin-A9 If no problems are found, replace the following parts in sequence:

NOTE: Driving T/A Rolls 1 and 2 is possible by combining with the Takeaway Motor (DC330 [077- • IOT Drive PWB (PL 18.2)
001]).
• MCU PWB (PL 18.2)
• The Takeaway Rolls 1 to 6 and Pinch Roll for contamination, wear, and transportation failure due to dete- • TM Drive PWB (PL 18.3)
rioration.
• The LH Cover for improper latching.
• The Drive Gear for wear and damage. 074-105 Regi In Sensor On Jam (Tray 4)
• Transport failure due to foreign substance in paper path.
BSD-ON:CH8.10, CH8.7
• Usage of out of spec paper.
If no problems are found, replace the following parts in sequence: The Regi In Sensor does not turn ON within the specified time during paper feed from Tray 4.

• TM Drive PWB (PL 18.3) NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• MCU PWB (PL 18.2)
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

074-104 Pre Regi Sensor On Jam (Tray 4)

Cause/Action
BSD-ON:CH8.7, CH8.3
Check the following:
The Pre Regi Sensor does not turn ON within the specified time during paper feed from Tray 4.
• Regi In Sensor: DC330 [077-102] (PL 15.3)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. • Pre Regi Motor: DC330 [077-006] (PL 15.2)
The wire wound resistance of the Pre Regi Motor: approx. 0.8 Ohm (When the temperature is 25 degrees
Initial Actions C)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. – Between Pre Regi Motor J229 pin-2 and J229 pin-1/3
– Between Pre Regi Motor J229 pin-5 and J229 pin-4/6
Cause/Action • The Pre Regi Roll and Pinch Roll for contamination, wear, and transportation failure due to deterioration.
Check the following: • The Drive Gear for wear and damage.
• Transport failure due to foreign substance in paper path.
• Pre Regi Sensor: DC330 [077-100] (PL 15.4)
• Usage of out of spec paper.
• Pre Regi Motor: DC330 [077-006] (PL 15.2)
If no problems are found, replace the following parts in sequence:
The wire wound resistance of the Pre Regi Motor: approx. 0.8 Ohm (When the temperature is 25 degrees
C)
• IOT Drive PWB (PL 18.2)
– Between Pre Regi Motor J229 pin-2 and J229 pin-1/3
• MCU PWB (PL 18.2)
– Between Pre Regi Motor J229 pin-5 and J229 pin-4/6
• Takeaway Clutch 1: DC330 [077-002] (PL 12.19)
The coil resistance of the Takeaway Clutch 1: approx. 113 Ohm (When coil temperature is 20 degrees C) 074-210 Tray 4 Lift Up Fail
– Between TM Drive PWB J465 pin-A8 and J465 pin-A9
BSD-ON:CH7.9
NOTE: Driving T/A Rolls 1 and 2 is possible by combining with the Takeaway Motor (DC330 [077-
001]). The Tray 4 Nudger Level Sensor does not turn ON within the specified time during the Tray 4 Lift Up.

• The Pre Regi Roll, Takeaway Rolls 1 and 2, and Pinch Roll for contamination, wear, and transportation NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
failure due to deterioration.
• The Drive Gear for wear and damage. Initial Actions
• Transport failure due to foreign substance in paper path. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• Usage of out of spec paper.
Cause/Action
Check the following:

• Tray 4 Level Sensor: DC330 [074-201] (PL 12.12)

• Tray 4 Feed Lift Motor: DC330 [074-002] (Lift Up) (PL 12.12)
The wire wound resistance of the Tray 4 Feed Lift Motor: approx. 4 Ohm (When the temperature is 25
degrees C)
– Between TM Drive PWB J464 pin-B1 and J464 pin-B2
– Between TM Drive PWB J464 pin-B3 and J464 pin-B4
• The drive system between the Bottom Plate and the Tray 4 Feed Lift Motor for operation failure.
• The Tray for Paper misload
• The Tray for existence of objects other than Paper
If no problems are found, replace the following parts in sequence:

• TM Drive PWB (PL 18.3)

• MCU PWB (PL 18.2)

074-211 Tray 4 Size Sensor Broken

BSD-ON:CH7.4

Abnormal output AD value from Tray 4 Paper Size Sensor was detected.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Check the following:

• Broken link and damage at the bottom of the Tray.

• The Actuator at the rear of the Tray for operation failure.
• Tray 4 Paper Size Sensor: DC140 [074-200] (PL 12.3)
• The Tray for Paper misload
• The Tray for existence of objects other than Paper
If no problems are found, replace the following parts in sequence:

• TM Drive PWB (PL 18.3)

• MCU PWB (PL 18.2)

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075-100 MSI Miss Feed Jam NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

BSD-ON:CH8.6, CH7.10 Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
The MSI Pre Feed Sensor does not turn ON within the specified time after the Paper Feed from MSI has
started.
Cause/Action
NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch. Check the following:

Initial Actions • MSI Pre Regi Sensor: DC330 [077-101] (PL 15.1)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. • Pre Regi Motor: DC330 [077-006] (PL 15.2)
The wire wound resistance of the Pre Regi Motor: approx. 0.8 Ohm (When the temperature is 25 degrees
Cause/Action C)
Check the following: – Between Pre Regi Motor J229 pin-2 and J229 pin-1/3
– Between Pre Regi Motor J229 pin-5 and J229 pin-4/6
• MSI Pre Feed Sensor: DC330 [075-100] (PL 13.7)
• The MSI Feed Roll, MSI Retard Roll, MSI Pre Regi Roll, and Pinch Roll for contamination, wear, and
• MSI Feed Motor: DC330 [075-001] (PL 13.6) transportation failure due to deterioration.
The wire wound resistance of the MSI Feed Motor: approx. 2.15 Ohm (When the temperature is 25 • The Drive Gear for wear and damage.
degrees C)
• Transport failure due to foreign substance in paper path.
– Between IOT Drive PWB J437 pin-3 and J435 pin-1/2
• Usage of out of spec paper.
– Between IOT Drive PWB J437 pin-4 and J435 pin-3/4
If no problems are found, replace the following parts in sequence:
• MSI Nudger Solenoid: DC330 [075-003] (PL 13.6)
The coil resistance of the MSI Nudger Solenoid: approx. 30 Ohm (When coil temperature is 20 degrees • IOT Drive PWB (PL 18.2)
C) • MCU PWB (PL 18.2)
– Between IOT Drive PWB J435 pin-7 and J435 pin-8
• MSI Lift Motor: DC330 [075-005] (Up), DC330 [075-006] (Down) (PL 13.4)
The wire wound resistance of the MSI Lift Motor: approx. 83.5 Ohm 075-135 Regi In Sensor On Jam (MSI)
– Between IOT Drive PWB J435 pin-5 and J435 pin-6 BSD-ON:CH8.10, CH8.7
• The MSI Feed Roll, Retard Roll, and Nudger Roll for contamination, wear, and transportation failure due
to deterioration. The Regi In Sensor does not turn ON within the specified time during paper feed from the MSI.
• The Drive Gear for wear and damage.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• Transport failure due to foreign substance in paper path.
• Usage of out of spec paper. Initial Actions
If no problems are found, replace the following parts in sequence: Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

• IOT Drive PWB (PL 18.2)

Cause/Action
• MCU PWB (PL 18.2)
Check the following:

• Regi In Sensor: DC330 [077-102] (PL 15.3)

075-109 MSI Pre Regi Sensor On Jam (MSI) • Pre Regi Motor: DC330 [077-006] (PL 15.2)
BSD-ON:CH8.8, CH8.7 The wire wound resistance of the Pre Regi Motor: approx. 0.8 Ohm (When the temperature is 25 degrees
C)
The MSI Pre Regi Sensor does not turn ON within the specified time during paper feed from the MSI.
– Between Pre Regi Motor J229 pin-2 and J229 pin-1/3
– Between Pre Regi Motor J229 pin-5 and J229 pin-4/6
• The MSI Feed Roll, MSI Retard Roll, MSI Pre Regi Roll, and Pinch Roll for contamination, wear, and transportation failure due to deterioration.

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A
• The Drive Gear for wear and damage. Y N
• Transport failure due to foreign substance in paper path. Turn the power OFF and check the connection between the IOT Drive PWB J435-5 and the MSI Lift
• Usage of out of spec paper. Motor P226-1 for open circuit and poor contact.

If no problems are found, replace the following parts in sequence:

Replace the MSI Lift Motor. (PL 13.4)
• IOT Drive PWB (PL 18.2)
Press the Stop button. Turn ON DC330 [075-003] (MSI Nudger Solenoid).. Does the MSI Nudger Solenoid
• MCU PWB (PL 18.2) energize?
Y N
Use '2.2.3.4 Generic Solenoid/Clutch Not Energized Failure' to check the MSI Nudger Solenoid.
075-210 MSI Lift Up Fail
Press the Stop button. Turn ON DC330 [075-200] (MSI Lift Up Sensor). Raise and lower the Nudger Roll man-
BSD-ON:CH7.10
ually to to block/clear the light path to the MSI Lift Up Sensor.. Does the display change between High/
Low?
The MSI Lift Up Sensor does not turn ON within the specified time during the MSI Lift Up.
Y N
Use '2.2.3.2 Permeable Sensor Failure FIP' to check the MSI Lift Up Sensor.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions Press the Stop button and turn OFF the power.
Check the MSI Lifter Gear for damage and the Tray Lift Up mechanism for mechanical load.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
If no problems are found, replace the following parts in sequence:
• IOT Drive PWB (PL 18.2)
Procedure • MCU PWB (PL 18.2)
Turn the power ON and enter the Diag mode. Turn ON DC330 [075-005] (MSI Up).. Does it Lift Up?
Y N
Press the Stop button. Remove the MSI Rear Cover and rotate the gear of the MSI Lifter manually. Does
075-211 MSI Lift Down Fail
the gear rotate without load? BSD-ON:CH7.10
Y N
Remove any Lift Up mechanical loading. The MSI Lift Down Sensor does not turn ON within the specified time during the MSI Lift Down.

Is the voltage between the MSI Lift Motor P226-2 (+) and the GND (-) +24VDC? NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Y N
Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J7191 (Flat
Initial Actions
Cable) from the IIT PWB and open the Chassis Assembly. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Turn ON the power. Is the voltage between the IOT Drive PWB J430-3 (+) and the GND (-)
+24VDC? Procedure
Y N
Turn the power ON and enter the Diag mode. Turn ON DC330 [075-006] (MSI Down).. Does it Lift Down?
Refer to BSD CH1.7 and check the +24VDC circuit to the IOT Drive PWB J430-3. Y N
Press the Stop button. Remove the MSI Rear Cover and rotate the gear of the MSI Lifter manually. Does
Turn the power OFF and check the connection between the IOT Drive PWB J435-6 and the MSI Lift
the gear rotate without load?
Motor P226-2 for open circuit and poor contact. If no problems are found, replace the IOT Drive Y N
PWB. (PL 18.2)
Remove any Lift Down mechanical loading.

Turn ON DC330 [075-005] (MSI Up). Is the voltage between the MSI Lift Motor P226-2 (+) and the Is the voltage between the MSI Lift Motor P226-1 (+) and the GND (-) +24VDC?
GND (-) +1VDC or lower?
Y N
Y N
Turn the power OFF and remove the Rear Upper Cover. Disconnect the connector J7191 (Flat
Turn the power OFF and check the connection between the IOT Drive PWB J435-6 and the MSI Lift Cable) from the IIT PWB and open the Chassis Assembly.
Motor P226-2 for open circuit and poor contact. If no problems are found, replace the IOT Drive
Turn ON the power. Is the voltage between the IOT Drive PWB J430-3 (+) and the GND (-)
PWB. (PL 18.2)
+24VDC?
Y N
Is the voltage between the MSI Lift Motor P226-1 (+) and the GND (-) +24VDC?
Refer to BSD CH1.7 and check the +24VDC circuit to the IOT Drive PWB J430-3.

A A B C
A B C
Turn the power OFF and check the connection between the IOT Drive PWB J435-5 and the MSI Lift
Motor P226-1 for open circuit and poor contact. If no problems are found, replace the IOT Drive
PWB. (PL 18.2)

Turn ON DC330 [075-006] (MSI Down). Is the voltage between the MSI Lift Motor P226-1 (+) and
the GND (-) +1VDC or lower?
Y N
Turn the power OFF and check the connection between the IOT Drive PWB J435-5 and the MSI Lift
Motor P226-1 for open circuit and poor contact. If no problems are found, replace the IOT Drive
PWB. (PL 18.2)

Is the voltage between the MSI Lift Motor P226-2 (+) and the GND (-) +24VDC?
Y N
Turn the power OFF and check the connection between the IOT Drive PWB J435-6 and the MSI Lift
Motor P226-2 for open circuit and poor contact.

Replace the MSI Lift Motor. (PL 13.4)

Press the Stop button. Turn ON DC330 [075-201] (MSI Lift Down Sensor). Raise and lower the MSI Bottom
Plate to to block/clear the light path to the MSI Lift Down Sensor.. Does the display change between High/
Low?
Y N
Use '2.2.3.2 Permeable Sensor Failure FIP' to check the MSI Lift Down Sensor.

Press the Stop button and turn OFF the power.

Check the MSI Lifter Gear for damage and the Tray Lift Down mechanism for mechanical load.
If no problems are found, replace the following parts in sequence:
• IOT Drive PWB (PL 18.2)
• MCU PWB (PL 18.2)

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077-103 Fusing Unit Exit Sensor Off Jam (Straight) • The Fusing Unit Exit Chute for improper installation and deformation.
• The Transfer Unit for a decrease in the transportation force.
BSD-ON:CH10.5, CH10.8
• The Peeler Baffle for damage and wear.
The Fusing Unit Exit Sensor does not turn OFF within the specified time during the paper transportation for • The Drive Gear for wear and damage.
Face Up output. • Usage of out of spec paper.
If no problems are found, replace the MCU PWB. (PL 18.2)
NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
077-107 Fusing Unit Exit Sensor Off Jam (Invert)
Cause/Action BSD-ON:CH10.5, CH10.6, CH10.7

Check the following:

The Fusing Unit Exit Sensor does not turn OFF within the specified time during the paper transportation for
Face Down output.
• Fusing Unit Exit Sensor: DC330 [010-201] (PL 7.4)
• Exit Motor: DC330 [077-008] (PL 16.2) NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
The wire wound resistance of the Exit Motor: approx. 6.5 Ohm (When the temperature is 25 degrees C)
– Between the Exit Motor J222 pin-2 and J222 pin-1/3
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
– Between the Exit Motor J222 pin-5 and J222 pin-4/6
• The Exit Roll and Pinch Roll for contamination, wear, and transportation failure due to deterioration.
• The Drive Gear for wear and damage.
Cause/Action
Check the following:
• Usage of out of spec paper.
If no problems are found, replace the following parts in sequence: • Fusing Unit Exit Sensor: DC330 [010-201] (PL 7.4)
• Invert Gate Solenoid: DC330 [077-013] (Invert), DC330 [077-014] (Exit) (PL 16.5)
• TM Drive PWB (PL 18.3)
The coil resistance of the Invert Gate Solenoid: approx. 30 Ohm (When coil temperature is 20 degrees C)
• MCU PWB (PL 18.2)
– Between TM Drive PWB J465 pin-B14 and J465 pin-B13/B15
• Invert Motor: DC330 [077-009] (CCW), DC330 [007-010] (CW) (PL 16.2)
077-106 Fusing Unit Exit Sensor On Jam The wire wound resistance of the Invert Motor: approx. 5.5 Ohm
– Between TM Drive PWB J466 pin-10 and J466 pin-9/11
BSD-ON:CH10.5, CH10.1
– Between TM Drive PWB J466 pin-13 and J466 pin-12/14
The Fusing Unit Exit Sensor does not turn ON within the specified time after the start of Regi. Feed. • Release Invert Solenoid: DC330 [077-016] (PL 16.5)
The coil resistance of the Release Invert Solenoid: approx. 36 Ohm (When coil temperature is 20
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. degrees C)
Initial Actions – Between TM Drive PWB J465 pin-B11 and J465 pin-B12
• The Invert In Roll, Invert Roll, and Pinch Roll for contamination, wear, and transportation failure due to
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
deterioration.
• A paper transportation failure due to a foreign substance/burr on the paper path.
Cause/Action
• The Drive Gear for wear and damage.
Check the following:
• Usage of out of spec paper.
• Fusing Unit Exit Sensor: DC330 [010-201] (PL 7.4) If no problems are found, replace the following parts in sequence:
• Fusing Unit Drive Motor: DC330 [010-001] (PL 3.3)
• TM Drive PWB (PL 18.3)
• The IBT Belt for wound up, stuck thing
• MCU PWB (PL 18.2)
• The Fusing Unit for latch operation failure.

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077-109 IOT Exit Sensor On Jam (Straight) • Release Invert Solenoid: DC330 [077-016] (PL 16.5)
The coil resistance of the Release Invert Solenoid: approx. 36 Ohm (When coil temperature is 20
BSD-ON:CH10.8, CH10.6
degrees C)
The IOT Exit Sensor does not turn ON within the specified time during the paper transportation for Face Up out- – Between TM Drive PWB J465 pin-B11 and J465 pin-B12
put. • Exit Motor: DC330 [077-008] (PL 16.2)
The wire wound resistance of the Exit Motor: approx. 6.5 Ohm (When the temperature is 25 degrees C)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
– Between the Exit Motor J222 pin-2 and J222 pin-1/3
Initial Actions – Between the Exit Motor J222 pin-5 and J222 pin-4/6
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. • The Invert In Roll, Invert Roll, and Pinch Roll for contamination, wear, and transportation failure due to
deterioration.
Cause/Action • A paper transportation failure due to a foreign substance/burr on the paper path.
Check the following: • The Drive Gear for wear and damage.
• Usage of out of spec paper.
• IOT Exit Sensor: DC330 [077-110] (PL 16.4) If no problems are found, replace the following parts in sequence:
• Invert Gate Solenoid: DC330 [077-013] (Invert), DC330 [077-014] (Exit) (PL 16.5)
• TM Drive PWB (PL 18.3)
The coil resistance of the Invert Gate Solenoid: approx. 30 Ohm (When coil temperature is 20 degrees C)
• MCU PWB (PL 18.2)
– Between TM Drive PWB J465 pin-B14 and J465 pin-B13/B15
• A paper transportation failure due to a foreign substance/burr on the paper path.
• The Drive Gear for wear and damage.
• Usage of out of spec paper.
077-113 IOT Exit Sensor Off Jam (Straight)
BSD-ON:CH10.8
If no problems are found, replace the following parts in sequence:
The IOT Exit Sensor does not turn OFF within the specified time during the paper transportation for Face Up
• TM Drive PWB (PL 18.3)
output.
• MCU PWB (PL 18.2)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

077-111 IOT Exit Sensor On Jam (Invert) Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
BSD-ON:CH10.8, CH10.7

The IOT Exit Sensor does not turn ON within the specified time during the paper transportation for Face Down Cause/Action
output. Check the following:

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. • IOT Exit Sensor: DC330 [077-110] (PL 16.4)
Initial Actions • Exit Motor: DC330 [077-008] (PL 16.2)

Refer to the BSD and check the related connectors of the target electrical parts for partial connections. The wire wound resistance of the Exit Motor: approx. 6.5 Ohm (When the temperature is 25 degrees C)
– Between the Exit Motor J222 pin-2 and J222 pin-1/3
Cause/Action – Between the Exit Motor J222 pin-5 and J222 pin-4/6
Check the following: • The Exit Roll and Pinch Roll for contamination, wear, and transportation failure due to deterioration.
• A paper transportation failure due to a foreign substance/burr on the paper path.
• IOT Exit Sensor: DC330 [077-110] (PL 16.4) • The Drive Gear for wear and damage.
• Invert Motor: DC330 [077-009] (CCW), DC330 [007-010] (CW) (PL 16.2) • Usage of out of spec paper.
The wire wound resistance of the Invert Motor: approx. 5.5 Ohm If no problems are found, replace the following parts in sequence:
– Between TM Drive PWB J466 pin-10 and J466 pin-9/11
• TM Drive PWB (PL 18.3)
– Between TM Drive PWB J466 pin-13 and J466 pin-12/14
• MCU PWB (PL 18.2) NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
077-115 IOT Exit Sensor Off Jam (Invert)
BSD-ON:CH10.8, CH10.7
Cause/Action
The IOT Exit Sensor does not turn OFF within the specified time during the paper transportation for Face Down Check the following:
output.
• Pre Regi Sensor: DC330 [077-100] (PL 15.4)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. • Pre Regi Motor: DC330 [077-006] (PL 15.2)
The wire wound resistance of the Pre Regi Motor: approx. 0.8 Ohm (When the temperature is 25 degrees
Initial Actions C)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
– Between Pre Regi Motor J229 pin-2 and J229 pin-1/3
– Between Pre Regi Motor J229 pin-5 and J229 pin-4/6
Cause/Action • Duplex Motor: DC330 [077-011] (PL 14.2)
Check the following:
The wire wound resistance of the Duplex Motor: approx. 4.2 Ohm (When the temperature is 25 degrees
C)
• IOT Exit Sensor: DC330 [077-110] (PL 16.4)
– Between IOT Drive PWB J440 pin-2 and J440 pin-1/3
• Exit Motor: DC330 [077-008] (PL 16.2)
– Between IOT Drive PWB J440 pin-5 and J440 pin-4/6
The wire wound resistance of the Exit Motor: approx. 6.5 Ohm (When the temperature is 25 degrees C)
• The Pre Regi Roll, Duplex Rolls 1, 2, and 3, and Pinch Roll for contamination, wear, and transportation
– Between the Exit Motor J222 pin-2 and J222 pin-1/3
failure due to deterioration.
– Between the Exit Motor J222 pin-5 and J222 pin-4/6
• The Drive Gear for wear and damage.
• Release Invert Solenoid: DC330 [077-016] (PL 16.5)
• Transport failure due to foreign substance in paper path.
The coil resistance of the Release Invert Solenoid: approx. 36 Ohm (When coil temperature is 20
• Usage of out of spec paper.
degrees C)
If no problems are found, replace the following parts in sequence:
– Between TM Drive PWB J465 pin-B11 and J465 pin-B12
• The Invert Roll, Exit Roll, and Pinch Roll for contamination, wear, and transportation failure due to deteri- • IOT Drive PWB (PL 18.2)
oration.
• MCU PWB (PL 18.2)
• A paper transportation failure due to a foreign substance/burr on the paper path.
• The Drive Gear for wear and damage.
• Usage of out of spec paper. 077-120 Post 2nd BTR Sensor On Jam
If no problems are found, replace the following parts in sequence:
BSD-ON:CH9.25, CH8.9

• TM Drive PWB (PL 18.3) The Post 2nd BTR Sensor does not turn ON within the specified time after the start of Regi Feed.
• MCU PWB (PL 18.2)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
077-118 Pre Regi Sensor On Jam (Duplex)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
BSD-ON:CH8.7, CH10.10

The Pre Regi Sensor does not turn ON within the specified time during the Duplex Path paper transportation Cause/Action
for 2 Sided Printing. Check the following:

• Post 2nd BTR Sensor: DC330 [094-202] (PL 6.8)

• Regi Motor: DC330 [077-007] (PL 15.3)

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The wire wound resistance of the Regi Motor: approx. 1.5 Ohm (When the temperature is 25 degrees C) 077-123 Regi In Sensor On Jam (Duplex)
– Between IOT Drive PWB J440 pin-9 and J440 pin-8/10
BSD-ON:CH8.10, CH8.7, CH10.10
– Between IOT Drive PWB J440 pin-12 and J440 pin-11/13
• The IBT Belt for wound up, stuck paper. The Regi In Sensor does not turn ON within the specified time during the Duplex Path paper transportation for 2
• The Drive Gear for wear and damage. Sided Printing.
• The 2nd BTR Unit for a decrease in the transportation force.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• A paper transportation failure due to a foreign substance/burr on the paper path.
• Usage of out of spec paper. Initial Actions
If no problems are found, replace the following parts in sequence: Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

• IOT Drive PWB (PL 18.2) Cause/Action

• MCU PWB (PL 18.2) Check the following:

• Regi In Sensor: DC330 [077-102] (PL 15.3)

077-121 Post 2nd BTR Paper On Belt Jam • Pre Regi Motor: DC330 [077-006] (PL 15.2)
BSD-ON:CH9.25, CH8.9 The wire wound resistance of the Pre Regi Motor: approx. 0.8 Ohm (When the temperature is 25 degrees
C)
The Post 2nd BTR Sensor turned from ON to OFF within the specified monitoring time after the Sensor – Between Pre Regi Motor J229 pin-2 and J229 pin-1/3
detected the paper (ON). (the paper got stuck to the IBT belt) – Between Pre Regi Motor J229 pin-1 and J229 pin-4/6
• Duplex Motor: DC330 [077-011] (PL 14.2)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
The wire wound resistance of the Duplex Motor: approx. 4.2 Ohm (When the temperature is 25 degrees
Initial Actions C)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. – Between IOT Drive PWB J440 pin-2 and J440 pin-1/3
– Between IOT Drive PWB J440 pin-5 and J440 pin-4/6
Cause/Action • The Pre Regi Roll, Duplex Rolls 1, 2, and 3, and Pinch Roll for contamination, wear, and transportation
Check the following: failure due to deterioration.
• The Drive Gear for wear and damage.
• Post 2nd BTR Sensor: DC330 [094-202] (PL 6.8) • Transport failure due to foreign substance in paper path.
• Regi Motor: DC330 [077-007] (PL 15.3) • Usage of out of spec paper.
The wire wound resistance of the Regi Motor: approx. 1.5 Ohm (When the temperature is 25 degrees C) If no problems are found, replace the following parts in sequence:
– Between IOT Drive PWB J440 pin-9 and J440 pin-8/10
– Between IOT Drive PWB J440 pin-12 and J440 pin-11/13 • IOT Drive PWB (PL 18.2)
• The IBT Belt for wound up, stuck paper. • MCU PWB (PL 18.2)
• The Drive Gear for wear and damage.
• The 2nd BTR Unit for a decrease in the transportation force.
• A paper transportation failure due to a foreign substance/burr on the paper path. 077-129 Duplex In Sensor On Jam
• Usage of out of spec paper. BSD-ON:CH10.10, CH10.7
If no problems are found, replace the following parts in sequence:
The Duplex In Sensor does not turn ON within the specified time during the Duplex Path paper transportation
for 2 Sided Printing.
• IOT Drive PWB (PL 18.2)
• MCU PWB (PL 18.2) NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Cause/Action – Between TM Drive PWB J466 pin-10 and J466 pin-9/11
Check the following: – Between TM Drive PWB J466 pin-13 and J466 pin-12/14
• The Duplex Rolls 1, 2, and 3, Invert Roll, and Pinch Roll for contamination, wear, and transportation fail-
• Dup In Sensor: DC330 [077-107] (PL 14.3) ure due to deterioration.
• Invert Motor: DC330 [077-009] (CCW), DC330 [007-010] (CW) (PL 16.2) • A paper transportation failure due to a foreign substance/burr on the paper path.
The wire wound resistance of the Invert Motor: approx. 5.5 Ohm • The Duplex Motor Belt for wear and damage. (PL 14.2)
– Between TM Drive PWB J466 pin-10 and J466 pin-9/11 • The Drive Gear for wear and damage.
– Between TM Drive PWB J466 pin-13 and J466 pin-12/14 • Usage of out of spec paper.
• Release Invert Solenoid: DC330 [077-016] (PL 16.5) If no problems are found, replace the following parts in sequence:
The coil resistance of the Release Invert Solenoid: approx. 36 Ohm (When coil temperature is 20
degrees C) • IOT Drive PWB (PL 18.2)
– Between TM Drive PWB J465 pin-B11 and J465 pin-B12 • MCU PWB (PL 18.2)
• The Invert Roll and Pinch Roll for contamination, wear, and transportation failure due to deterioration. • TM Drive PWB (PL 18.3)
• A paper transportation failure due to a foreign substance/burr on the paper path.
• The Drive Gear for wear and damage.
• Usage of out of spec paper. 077-132 Invert In Sensor Off Jam
If no problems are found, replace the following parts in sequence: BSD-ON:CH10.6, CH10.8, CH10.7

• IOT Drive PWB (PL 18.2) The Invert In Sensor does not turn OFF within the specified time during the paper transportation for Face Down
output. (If this jam is detected, no purge will be performed.)
• TM Drive PWB (PL 18.3)
• MCU PWB (PL 18.2)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
077-130 Duplex Out Sensor On Jam Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
BSD-ON:CH10.10, CH10.7
Cause/Action
The Duplex Out Sensor does not turn ON within the specified time during the Duplex Path paper transportation Check the following:
for 2 Sided Printing.
• Invert In Sensor: DC330 [077-105] (PL 16.4)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• Exit Motor: DC330 [077-008] (PL 16.2)
Initial Actions The wire wound resistance of the Exit Motor: approx. 6.5 Ohm (When the temperature is 25 degrees C)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. – Between the Exit Motor J222 pin-2 and J222 pin-1/3
– Between the Exit Motor J222 pin-5 and J222 pin-4/6
Cause/Action • Invert Gate Solenoid: DC330 [077-013] (Invert), DC330 [077-014] (Exit) (PL 16.5)
Check the following: The coil resistance of the Invert Gate Solenoid: approx. 30 Ohm (When coil temperature is 20 degrees C)
– Between TM Drive PWB J465 pin-B14 and J465 pin-B13/B15
• Dup Out Sensor: DC330 [077-109] (PL 14.3) • Invert Motor: DC330 [077-009] (CCW), DC330 [007-010] (CW) (PL 16.2)
• Duplex Motor: DC330 [077-011] (CW), DC330 [077-012] (CCW) (PL 14.2) The wire wound resistance of the Invert Motor: approx. 5.5 Ohm
The wire wound resistance of the Duplex Motor: approx. 4.2 Ohm (When the temperature is 25 degrees – Between TM Drive PWB J466 pin-10 and J466 pin-9/11
C)
– Between TM Drive PWB J466 pin-13 and J466 pin-12/14
– Between IOT Drive PWB J440 pin-2 and J440 pin-1/3
• The Invert In Roll, Invert Roll, and Pinch Roll for contamination, wear, and transportation failure due to
– Between IOT Drive PWB J440 pin-5 and J440 pin-4/6 deterioration.
• Invert Motor: DC330 [077-009] (CCW), DC330 [007-010] (CW) (PL 16.2) • A paper transportation failure due to a foreign substance/burr on the paper path.
The wire wound resistance of the Invert Motor: approx. 5.5 Ohm

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• The Drive Gear for wear and damage. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• Usage of out of spec paper.
Initial Actions
If no problems are found, replace the following parts in sequence:
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• TM Drive PWB (PL 18.3)
• MCU PWB (PL 18.2) Cause/Action
Check the following:

• The Fusing Unit for wound up, stuck paper.

077-145 Lead Regi Error
• Invert In Sensor: DC330 [077-105] (PL 16.4)
BSD-ON:CH8.10, CH8.9
• Exit Motor: DC330 [077-008] (PL 16.2)
The Regi Out Sensor does not turn ON within the specified time after the Regi Sync signal turned ON during the The wire wound resistance of the Exit Motor: approx. 6.5 Ohm (When the temperature is 25 degrees C)
Registration operation. – Between the Exit Motor J222 pin-2 and J222 pin-1/3
– Between the Exit Motor J222 pin-5 and J222 pin-4/6
NOTE: . When NVM [742-182] (Lead Regi Error Switch) is set to '1', this Fail will be sent and the type will
• Usage of out of spec paper.
be changed to Jam (Dynamic). When it is set to '0', Lead Regi Out Of Range (hidden Fail) will be sent.
If no problems are found, replace the following parts in sequence:
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• TM Drive PWB (PL 18.3)
Initial Actions • MCU PWB (PL 18.2)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action 077-300 Front Cover Interlock Open

Check the following:
BSD-ON:CH1.11

• Regi Out Sensor: DC330 [077-103] (PL 15.3) The Front Cover is open.
• Regi Motor: DC330 [077-007] (PL 15.3)
The wire wound resistance of the Regi Motor: approx. 1.5 Ohm (When the temperature is 25 degrees C) NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
– Between IOT Drive PWB J440 pin-9 and J440 pin-8/10
Initial Actions
– Between IOT Drive PWB J440 pin-12 and J440 pin-11/13
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• The Regi Roll and Pinch Roll for contamination, wear, and transportation failure due to deterioration.
• The Drive Gear for wear and damage.
Cause/Action
• A paper transportation failure due to a foreign substance/burr on the paper path.
Check the following:
• Usage of out of spec paper.
If no problems are found, replace the following parts in sequence: • Front Cover Interlock Switch: DC330 [077-303] (PL 19.1)
• The Front Cover for damage or mismatch.
• IOT Drive PWB (PL 18.2)
If no problems are found, replace the MCU PWB. (PL 18.2)
• MCU PWB (PL 18.2)

077-168 Invert In Sensor Off Check Jam 077-301 Left Hand Cover Interlock Open
BSD-ON:CH10.6, CH10.8 BSD-ON:CH1.12

The Invert In Sensor turned OFF before the specified time during the paper transportation for Face Down out- The Left Hand Cover is open.
put.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. • Check whether the PH Drawer is installed properly on the Drawer Rail.
• Check whether the PH Drawer is pushed in properly.
Initial Actions
• Check the Drawer Connector ( DP/DJ607) between the PH Drawer and the Main Unit for broken/bent
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
pins, foreign substances, burns, and etc.
• The PH Drawer for improper latching.
Cause/Action If no problems are found, replace the IOT Drive PWB. (PL 18.2)
Check the following:

• L/H Cover Interlock Switch: DC330 [077-300] (PL 12.18)

• The L/H Cover for damage or mismatch. 077-304 MSI Cover Interlock Open
• The Switch Bracket for deformation (at the Cover)
BSD-ON:CH1.11
If no problems are found, Replace the TM Drive PWB. (PL 18.3)
The MSI Cover is open.

NOTE: . If the 2000B1 HCF or the 2000HCF is connected, check the connection (for disconnected con-
077-302 Right Hand Cover Interlock Open nector at the top) between the HCF and the IOT.
BSD-ON:CH1.12 NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

The Right Hand Cover is open. Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions Cause/Action

Refer to the BSD and check the related connectors of the target electrical parts for partial connections. Check the following:

• MSI Cover Interlock Switch: DC330 [077-304] (PL 13.2)

Cause/Action
If no problems are found, replace the MCU PWB. (PL 18.2)
Check the following:

• R/H Cover Interlock Switch: DC330 [077-301] (PL 16.3)

• The R/H Cover for damage or mismatch.
077-312 Feeder Communication Fail
If no problems are found, Replace the TM Drive PWB. (PL 18.3)
BSD-ON:CH3.8

Communication cannot be established between the IOT and the HCF.

077-303 PH Drawer Interlock Open NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
BSD-ON:CH1.12
Initial Actions
The PH Drawer is pulled out. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. Cause/Action
Initial Actions 1. Turn the power OFF and ON.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. 2. Turn OFF the power and check the following:

Cause/Action
Check the following:

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NOTE: . For more information on the PWB and power supply at the HCF, refer to the HCF Supple-
mentary Service Manual.

• The connection between the MCU PWB J411 and the HCF PWB for open circuit, short circuit, and
poor contact.
• The connection between the IOT Drive PWB J435 and the HCF PWB for open circuit, short circuit,
and poor contact.
• The Drawer Connectors ( DP/DJ678 and DP/DJ679) for broken/bent pins, burn damage, and for-
eign substances.
• The power supply at the HCF.
If no problems are found, replace the following parts in sequence:
• MCU PWB (PL 18.2)
• IOT Drive PWB (PL 18.2)

077-320 All Feed Tray Broken Fail

BSD-ON:CH3.2

All Trays (including MSI) are malfunctioning.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Cause/Action
1. Turn the power OFF and ON.
2. Set each Tray again.
3. Enter DC122 Shutdown History and go to the FIP of the Tray that is malfunctioning.

077-909 IOT Static Jam

BSD-ON:CH3.1

When the various Covers were closed, one of the Sensors detected paper in the IOT.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Cause/Action
1. Turn the power OFF and ON.
2. Remove any paper that may have remained in the machine.
3. Enter DC122 Shutdown History and go to the corresponding FIP.
078-100 Pre Regi Sensor On Jam (2000 HCF Tray) NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

BSD-ON:CH8.7, CH8.3 Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
The Pre Regi Sensor does not turn ON within the specified time during paper feed from the HCF.

NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch. Cause/Action
Check the following:
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. • MSI Pre Regi Sensor: DC330 [077-101] (PL 15.1)
• Pre Regi Motor: DC330 [077-006] (PL 15.2)
Cause/Action The wire wound resistance of the Pre Regi Motor: approx. 0.8 Ohm (When the temperature is 25 degrees
Check the following: C)
– Between Pre Regi Motor J229 pin-2 and J229 pin-1/3
• Pre Regi Sensor: DC330 [077-100] (PL 15.4) – Between Pre Regi Motor J229 pin-5 and J229 pin-4/6
• Pre Regi Motor: DC330 [077-006] (PL 15.2) • The MSI Pre Regi Roll and Pinch Roll for contamination, wear, and transportation failure due to deterio-
The wire wound resistance of the Pre Regi Motor: approx. 0.8 Ohm (When the temperature is 25 degrees ration.
C) • The Drive Gear for wear and damage.
– Between Pre Regi Motor J229 pin-2 and J229 pin-1/3 • A paper transportation failure due to a foreign substance/burr on the paper path.
– Between Pre Regi Motor J229 pin-5 and J229 pin-4/6 • Usage of out of spec paper.
• Takeaway Motor: DC330 [077-001] (PL 12.19) If no problems are found, replace the following parts in sequence:
• Takeaway Clutch 1: DC330 [077-002] (PL 12.19)
The coil resistance of the Takeaway Clutch 1: approx. 113 Ohm (When coil temperature is 20 degrees C) • IOT Drive PWB (PL 18.2)
– Between TM Drive PWB J465 pin-A8 and J465 pin-A9 • MCU PWB (PL 18.2)

NOTE: Driving T/A Rolls 1 and 2 is possible by combining with the Takeaway Motor (DC330 [077-
001]).
078-101 Feed Out Sensor 1 On Jam (2000 HCF Tray)
• The Takeaway Rolls 1 and 2, Pre Regi Roll, and Pinch Roll for contamination, wear, and transportation BSD-ON:CH8.4, CH8.3
failure due to deterioration.
• The Drive Gear for wear and damage. The Feed Out Sensor 1 does not turn ON within the specified time in the paper feed from the HCF.
• A paper transportation failure due to a foreign substance/burr on the paper path.
• Usage of out of spec paper. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
If no problems are found, replace the following parts in sequence: Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• IOT Drive PWB (PL 18.2)
• MCU PWB (PL 18.2)
• TM Drive PWB (PL 18.3)
Cause/Action
Check the following:

• Feed Out Sensor 1: DC330 [071-101] (PL 15.1)

078-100 MSI Pre Regi Sensor On Jam (2000B1 HCF Tray) • Takeaway Motor: DC330 [077-001] (PL 12.19)
BSD-ON:CH8.8, CH8.7 • Takeaway Clutch 1: DC330 [077-002] (PL 12.19)
The coil resistance of the Takeaway Clutch 1: approx. 113 Ohm (When coil temperature is 20 degrees C)
The MSI Pre Regi Sensor does not turn ON within the specified time during paper feed from the HCF Tray.
– Between TM Drive PWB J465 pin-A8 and J465 pin-A9

NOTE: Driving T/A Rolls 1 and 2 is possible by combining with the Takeaway Motor (DC330 [077-
001]).

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• The Takeaway Rolls 1 and 2, Pre Regi Roll, and Pinch Roll for contamination, wear, and transportation BSD-ON:CH8.8, CH8.7
failure due to deterioration.
• The Drive Gear for wear and damage. The MSI Pre Regi Sensor does not turn ON within the specified time during paper feed from the HCF MSI.
• A paper transportation failure due to a foreign substance/burr on the paper path.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• Usage of out of spec paper.
If no problems are found, replace the following parts in sequence: Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• TM Drive PWB (PL 18.3)
• MCU PWB (PL 18.2) Cause/Action
Check the following:

078-102 Regi In Sensor On Jam (2000 HCF Tray/2000B1 HCF • MSI Pre Regi Sensor: DC330 [077-101] (PL 15.1)
Tray) • Pre Regi Motor: DC330 [077-006] (PL 15.2)
BSD-ON:CH8.10, CH8.7 The wire wound resistance of the Pre Regi Motor: approx. 0.8 Ohm (When the temperature is 25 degrees
C)
The Regi In Sensor does not turn ON within the specified time during paper feed from the HCF Tray. – Between Pre Regi Motor J229 pin-2 and J229 pin-1/3
– Between Pre Regi Motor J229 pin-5 and J229 pin-4/6
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• The MSI Pre Regi Roll and Pinch Roll for contamination, wear, and transportation failure due to deteriora-
Initial Actions tion.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. • The Drive Gear for wear and damage.
• A paper transportation failure due to a foreign substance/burr on the paper path.
Cause/Action • Usage of out of spec paper.
Check the following: If no problems are found, replace the following parts in sequence:

• IOT Drive PWB (PL 18.2)

• Regi In Sensor: DC330 [077-102] (PL 15.3)
• MCU PWB (PL 18.2)
• Pre Regi Motor: DC330 [077-006] (PL 15.2)
The wire wound resistance of the Pre Regi Motor: approx. 0.8 Ohm (When the temperature is 25 degrees
C)
– Between Pre Regi Motor J229 pin-2 and J229 pin-1/3 078-111 Regi In Sensor On Jam (2000B1 HCF MSI)
– Between Pre Regi Motor J229 pin-5 and J229 pin-4/6 BSD-ON:CH8.10, CH8.7
• The Pre Regi Roll, MSI Pre Regi Roll, and Pinch Roll for contamination, wear, and transportation failure
The Regi In Sensor does not turn ON within the specified time during paper feed from the HCF MSI.
due to deterioration.
• The Drive Gear for wear and damage.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• A paper transportation failure due to a foreign substance/burr on the paper path.
• Usage of out of spec paper. Initial Actions
If no problems are found, replace the following parts in sequence: Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

• IOT Drive PWB (PL 18.2) Cause/Action

• MCU PWB (PL 18.2) Check the following:

• Regi In Sensor: DC330 [077-102] (PL 15.3)

• Pre Regi Motor: DC330 [077-006] (PL 15.2)
The wire wound resistance of the Pre Regi Motor: approx. 0.8 Ohm (When the temperature is 25 degrees
078-110 MSI Pre Regi Sensor On Jam (2000B1 HCF MSI) C)
 – Between Pre Regi Motor J229 pin-2 and J229 pin-1/3
– Between Pre Regi Motor J229 pin-5 and J229 pin-4/6
• The Pre Regi Roll, MSI Pre Regi Roll, and Pinch Roll for contamination, wear, and transportation failure
due to deterioration.
• The Drive Gear for wear and damage.
• A paper transportation failure due to a foreign substance/burr on the paper path.
• Usage of out of spec paper.
If no problems are found, replace the following parts in sequence:

• IOT Drive PWB (PL 18.2)

• MCU PWB (PL 18.2)

078-219 Software DownLoad Fail (2000B1 HCF)

BSD-ON:CH3.8

The Software Download to the HCF has failed.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
1. Turn the power OFF and ON.
2. Check the connection of the communication cable.

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 A
089-600 RC Sample Lateral Fail-A1 • The connection between the MCU PWB J406 and the MOB Out Sensor J160 for open circuit, short
circuit, and poor contact.
BSD-ON:CH6.17, CH9.23
If no problems are found, replace the following parts in sequence:
• MOB ADC Assembly (PL 18.1)
There is an error with the Cyan fast scan position that is used as a reference during A1 (fine adjustment pattern)
and C patch detection. This is a hidden failure. The Color Regi Spec cannot be guaranteed and Data is only • MCU PWB (PL 18.2)
recorded in history.)
Press the Stop button. Turn ON DC330 [092-004] (ADC Shutter Open) and DC330 [092-005] (ADC Shutter
NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch. Close) alternately. Is the ADC Shutter operating properly?
Y N
NOTE: When multiple failures with Chain No. 089 occur, take action according to the priority order in the Go to '092-649 (ADC Shutter Open Fail) FIP' or '092-650 (ADC Shutter Close Fail) FIP'.
following table. Solving a higher priority failure may sometimes also repair the other failures. (089-600 to
089-616 is detected when performing Regi Control, 089-617 is detected when a print instruction is Press the Stop button and turn OFF the power. Remove each Drum Cartridge and the IBT Unit and reinstall
issued, while 089-674 to 089-676 are detected when performing the MOB Sensor LED light amount cor- them.
rection.) Turn ON the power and perform DC675 Registration Control - Setup Cycle.
If the problem persists, replace the MCU PWB. (PL 18.2)
Table 1
Priority Chain Link Fail Item 089-601 RC Sample Block Fail-A1-In
1 (High) 089-616 RC Data Over Flow Fail BSD-ON:CH6.17, CH9.23
2 089-604~089-615 RC Sample Block Fail-B
3 089-601~089-603 RC Sample Block Fail-A1 During the A1 (fine adjustment pattern) and C patch detection, the patch at the MOB Sensor In side did not sat-
isfy the defined number of valid sample blocks. This is a hidden failure. The Color Regi Spec cannot be guaran-
4 089-600 RC Sample Lateral Fail-A1
teed and Data is only recorded in history.)
5 089-617 RC Data Over Range Fail
6 (Low) 089-674, 089-675, 089-676 MOB LED Fail NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

NOTE: . When multiple failures with Chain No. 089 occur, take action according to the priority order in the
Initial Actions following table. Solving a higher priority failure may sometimes also repair the other failures. (089-600 to
• Refer to the BSD and check the related connectors of the target electrical parts for partial connections. 089-616 is detected when performing Regi Control, 089-617 is detected when a print instruction is
issued, while 089-674 to 089-676 are detected when performing the MOB Sensor LED light amount cor-
• Check for poor image quality (such as low density, roller marks, dark background, contamination, IBT
Belt scratches, Magnet Roll scratches, and etc.). rection.)

Table 1
Procedure
Priority Chain Link Fail Item
Turn OFF the power and insert a sheet of blank paper between the MOB Sensor and the IBT Belt.
Turn the power ON and enter the Diag mode. Turn ON DC140 [089-200] (MOB Moni In A), DC140 [089-201] 1 (High) 089-616 RC Data Over Flow Fail
(MOB Moni Center A), and DC140 [089-202] (MOB Moni Out A), and check each analog monitor value. Is the 2 089-604~089-615 RC Sample Block Fail-B
analog monitor value 92 or lower for each? 3 089-601~089-603 RC Sample Block Fail-A1
Y N
4 089-600 RC Sample Lateral Fail-A1
Press the Stop button. Remove the Rear Upper Cover and MCU Cover to measure the voltages between
the MCU PWB J406-B11/A15/B18 (+) and the GND (-). Is the voltage +5VDC for each? 5 089-617 RC Data Over Range Fail
Y N 6 (Low) 089-674, 089-675, 089-676 MOB LED Fail
Replace the MCU PWB. (PL 18.2)
Initial Actions
Turn OFF the power and check the following:
• Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• The connection between the MCU PWB J406 and the MOB In Sensor J138 for open circuit, short
circuit, and poor contact. • Check that the MOB ADC Assembly is installed properly.
• The connection between the MCU PWB J406 and the MOB Center Sensor J139 for open circuit,
short circuit, and poor contact. Procedure
Turn OFF the power and insert a sheet of blank paper between the MOB Sensor and the IBT Belt.

A
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Turn the power ON and enter the Diag mode. Turn ON DC140 [089-200] (MOB Moni In A).. Is the analog NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
monitor value 92 or less?
Y N NOTE: . When multiple failures with Chain No. 089 occur, take action according to the priority order in the
following table. Solving a higher priority failure may sometimes also repair the other failures. (089-600 to
Press the Stop button. Remove the Rear Upper Cover and MCU Cover to measure the voltage between
089-616 is detected when performing Regi Control, 089-617 is detected when a print instruction is
the MCU PWB J406-B11 (+) and the GND (-). Is the voltage +5VDC?
Y N issued, while 089-674 to 089-676 are detected when performing the MOB Sensor LED light amount cor-
rection.)
Replace the MCU PWB. (PL 18.2)

Table 1
Turn OFF the power and check the connection between the MCU PWB J406 and the MOB In Sensor
J138 for open circuit, short circuit, and poor contact. Priority Chain Link Fail Item
If no problems are found, replace the following parts in sequence:
1 (High) 089-616 RC Data Over Flow Fail
• MOB ADC Assembly (PL 18.1)
2 089-604~089-615 RC Sample Block Fail-B
• MCU PWB (PL 18.2)
3 089-601~089-603 RC Sample Block Fail-A1
Press the Stop button. Turn ON DC330 [092-004] (ADC Shutter Open) and DC330 [092-005] (ADC Shutter 4 089-600 RC Sample Lateral Fail-A1
Close) alternately.. Is the ADC Shutter operating properly? 5 089-617 RC Data Over Range Fail
Y N 6 (Low) 089-674, 089-675, 089-676 MOB LED Fail
Go to '092-649 (ADC Shutter Open Fail) FIP' or '092-650 (ADC Shutter Close Fail) FIP'.

Press the Stop button and turn OFF the power. Remove each Drum Cartridge and the IBT Unit and reinstall Initial Actions
them. • Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Turn ON the power and perform DC675 Registration Control - Setup Cycle. • Check that the MOB ADC Assembly is installed properly.
If the problem persists, replace the MCU PWB. (PL 18.2)
Procedure
089-602 RC Sample Block Fail-A1-Cnt Turn OFF the power and insert a sheet of blank paper between the MOB Sensor and the IBT Belt.
BSD-ON:CH6.17, CH9.23 Turn the power ON and enter the Diag mode. Turn ON DC140 [089-201] (MOB Moni Center A).. Is the ana-
log monitor value 92 or less?
During the A1 (fine adjustment pattern) and C patch detection, the patch at the MOB Sensor Center side did not Y N
satisfy the defined number of valid sample blocks. This is a hidden failure. The Color Regi Spec cannot be Press the Stop button. Remove the Rear Upper Cover and MCU Cover to measure the voltage between
guaranteed and Data is only recorded in history.) the MCU PWB J406-A15 (+) and the GND (-). Is the voltage +5VDC?
Y N
Replace the MCU PWB. (PL 18.2)

Turn OFF the power and check the connection between the MCU PWB J406 and the MOB Center Sen-
sor J139 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
• MOB ADC Assembly (PL 18.1)
• MCU PWB (PL 18.2)

Press the Stop button. Turn ON DC330 [092-004] (ADC Shutter Open) and DC330 [092-005] (ADC Shutter
Close) alternately.. Is the ADC Shutter operating properly?
Y N
Go to '092-649 (ADC Shutter Open Fail) FIP' or '092-650 (ADC Shutter Close Fail) FIP'.

Press the Stop button and turn OFF the power. Remove each Drum Cartridge and the IBT Unit and reinstall
them.
Turn ON the power and perform DC675 Registration Control - Setup Cycle.
If the problem persists, replace the MCU PWB. (PL 18.2)
089-603 RC Sample Block Fail-A1-Out Y N
Go to '092-649 (ADC Shutter Open Fail) FIP' or '092-650 (ADC Shutter Close Fail) FIP'.
BSD-ON:CH6.17, CH9.23
Press the Stop button and turn OFF the power. Remove each Drum Cartridge and the IBT Unit and reinstall
During the A1 (fine adjustment pattern) and C patch detection, the patch at the MOB Sensor Out side did not
them.
satisfy the defined number of valid sample blocks. This is a hidden failure. The Color Regi Spec cannot be Turn ON the power and perform DC675 Registration Control - Setup Cycle.
guaranteed and Data is only recorded in history.)
If the problem persists, replace the MCU PWB. (PL 18.2)

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
089-604 RC Sample Block Fail-B1-In
NOTE: . When multiple failures with Chain No. 089 occur, take action according to the priority order in the
BSD-ON:CH6.17, CH9.23
following table. Solving a higher priority failure may sometimes also repair the other failures. (089-600 to
089-616 is detected when performing Regi Control, 089-617 is detected when a print instruction is During the #1 (Yellow) B (rough adjustment pattern) patch detection, the patch at the MOB Sensor In side did
issued, while 089-674 to 089-676 are detected when performing the MOB Sensor LED light amount cor-
not satisfy the defined number of valid sample blocks. This is a hidden failure. The Color Regi Spec cannot be
rection.)
guaranteed and Data is only recorded in history.)

Table 1
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Priority Chain Link Fail Item
NOTE: . When multiple failures with Chain No. 089 occur, take action according to the priority order in the
1 (High) 089-616 RC Data Over Flow Fail following table. Solving a higher priority failure may sometimes also repair the other failures. (089-600 to
2 089-604~089-615 RC Sample Block Fail-B 089-616 is detected when performing Regi Control, 089-617 is detected when a print instruction is
3 089-601~089-603 RC Sample Block Fail-A1 issued, while 089-674 to 089-676 are detected when performing the MOB Sensor LED light amount cor-
4 089-600 RC Sample Lateral Fail-A1 rection.)
5 089-617 RC Data Over Range Fail
Table 1
6 (Low) 089-674, 089-675, 089-676 MOB LED Fail
Priority Chain Link Fail Item
1 (High) 089-616 RC Data Over Flow Fail
Initial Actions
2 089-604~089-615 RC Sample Block Fail-B
• Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
3 089-601~089-603 RC Sample Block Fail-A1
• Check that the MOB ADC Assembly is installed properly.
4 089-600 RC Sample Lateral Fail-A1
5 089-617 RC Data Over Range Fail
Procedure
6 (Low) 089-674, 089-675, 089-676 MOB LED Fail
Turn OFF the power and insert a sheet of blank paper between the MOB Sensor and the IBT Belt.
Turn the power ON and enter the Diag mode. Turn ON DC140 [089-202] (MOB Moni Out A).. Is the analog
monitor value 92 or less? Initial Actions
Y N • Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Press the Stop button. Remove the Rear Upper Cover and MCU Cover to measure the voltage between
• Check the IBT Belt around the Sensor area where Fail has occurred for scratches and distortion.
the MCU PWB J406-B18 (+) and the GND (-). Is the voltage +5VDC?
• Check for poor image quality (such as low density, roller marks, dark background, contamination, IBT
Y N
Replace the MCU PWB. (PL 18.2) Belt scratches, Magnet Roll scratches, and etc.).

Turn OFF the power and check the connection between the MCU PWB J406 and the MOB Out Sensor Procedure
J160 for open circuit, short circuit, and poor contact. Turn OFF the power and insert a sheet of blank paper between the MOB Sensor and the IBT Belt.
If no problems are found, replace the following parts in sequence: Turn the power ON and enter the Diag mode. Turn ON DC140 [089-200] (MOB Moni In A).. Is the analog
• MOB ADC Assembly (PL 18.1) monitor value 92 or less?
• MCU PWB (PL 18.2) Y N
Press the Stop button. Remove the Rear Upper Cover and MCU Cover to measure the voltage between
Press the Stop button. Turn ON DC330 [092-004] (ADC Shutter Open) and DC330 [092-005] (ADC Shutter the MCU PWB J406-B11 (+) and the GND (-). Is the voltage +5VDC?
Close) alternately.. Is the ADC Shutter operating properly? Y N
Replace the MCU PWB. (PL 18.2)
A B
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A B
Turn OFF the power and check the connection between the MCU PWB J406 and the MOB In Sensor NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
J138 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence: NOTE: . When multiple failures with Chain No. 089 occur, take action according to the priority order in the
following table. Solving a higher priority failure may sometimes also repair the other failures. (089-600 to
• MOB ADC Assembly (PL 18.1)
089-616 is detected when performing Regi Control, 089-617 is detected when a print instruction is
• MCU PWB (PL 18.2)
issued, while 089-674 to 089-676 are detected when performing the MOB Sensor LED light amount cor-
rection.)
Press the Stop button. Turn ON DC330 [092-004] (ADC Shutter Open) and DC330 [092-005] (ADC Shutter
Close) alternately.. Is the ADC Shutter operating properly?
Table 1
Y N
Go to '092-649 (ADC Shutter Open Fail) FIP' or '092-650 (ADC Shutter Close Fail) FIP'. Priority Chain Link Fail Item
1 (High) 089-616 RC Data Over Flow Fail
Press the Stop button and turn OFF the power. Remove the Drum Cartridge (Y) and the IBT Unit and reinstall
2 089-604~089-615 RC Sample Block Fail-B
them.
Turn ON the power and perform DC675 Registration Control - Setup Cycle.. Is an error displayed? 3 089-601~089-603 RC Sample Block Fail-A1
Y N 4 089-600 RC Sample Lateral Fail-A1
end 5 089-617 RC Data Over Range Fail
6 (Low) 089-674, 089-675, 089-676 MOB LED Fail
Enter DC612 and output Test Pattern 10 (ProCon). Check the density of Y color.

NOTE: . Check the sections other than the paper path at both sides of the Mag Roll because the distance Initial Actions
between the Regi Control Patches in the In-Out direction (304 mm) exceeds the A4 L width (297 mm). • Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Is the density of Y color normal? • Check the IBT Belt around the Sensor area where Fail has occurred for scratches and distortion.
Y N • Check for poor image quality (such as low density, roller marks, dark background, contamination, IBT
Adjust the density of Y color. Belt scratches, Magnet Roll scratches, and etc.).

Check the Y Mag Roll for scratches, foreign substances, and distortion.. Is the Mag Roll normal?
Y N
Procedure
Replace the Developer Housing Kit (Y). (PL 8.6) Turn OFF the power and insert a sheet of blank paper between the MOB Sensor and the IBT Belt.
Turn the power ON and enter the Diag mode. Turn ON DC140 [089-201] (MOB Moni Center A).. Is the ana-
Check the connection between the MCU PWB J406 and the MOB In Sensor J138 for open circuit, short circuit, log monitor value 92 or less?
and poor contact.. Is the connection normal? Y N
Y N Press the Stop button. Remove the Rear Upper Cover and MCU Cover to measure the voltage between
Connect the MCU PWB J406 to the MOB In Sensor J138 properly. the MCU PWB J406-A15 (+) and the GND (-). Is the voltage +5VDC?
Y N
Replace the MOB ADC Assembly (PL 18.1) and perform DC675 Registration Control Setup Cycle.. Is an Replace the MCU PWB. (PL 18.2)
error displayed?
Y N Turn OFF the power and check the connection between the MCU PWB J406 and the MOB Center Sen-
end sor J139 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
Replace the MCU PWB (PL 18.2) and perform DC675 Registration Control Setup Cycle. • MOB ADC Assembly (PL 18.1)
• MCU PWB (PL 18.2)

Press the Stop button. Turn ON DC330 [092-004] (ADC Shutter Open) and DC330 [092-005] (ADC Shutter
Close) alternately.. Is the ADC Shutter operating properly?
089-605 RC Sample Block Fail-B1-Cnt Y N
Go to '092-649 (ADC Shutter Open Fail) FIP' or '092-650 (ADC Shutter Close Fail) FIP'.
BSD-ON:CH6.17, CH9.23
Press the Stop button and turn OFF the power. Remove the Drum Cartridge (Y) and the IBT Unit and reinstall
During the #1 (Yellow) B (rough adjustment pattern) patch detection, the patch at the MOB Sensor Center side
them.
did not satisfy the defined number of valid sample blocks. This is a hidden failure. The Color Regi Spec cannot
Turn ON the power and perform DC675 Registration Control - Setup Cycle.. Is an error displayed?
be guaranteed and Data is only recorded in history.)
Y N NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
end
NOTE: . When multiple failures with Chain No. 089 occur, take action according to the priority order in the
following table. Solving a higher priority failure may sometimes also repair the other failures. (089-600 to
Enter DC612 and output Test Pattern 10 (ProCon). Check the density of Y color.
089-616 is detected when performing Regi Control, 089-617 is detected when a print instruction is
NOTE: . Check the sections other than the paper path at both sides of the Mag Roll because the distance issued, while 089-674 to 089-676 are detected when performing the MOB Sensor LED light amount cor-
between the Regi Control Patches in the In-Out direction (304 mm) exceeds the A4 L width (297 mm). rection.)

Is the density of Y color normal?

Table 1
Y N
Adjust the density of Y color. Priority Chain Link Fail Item
1 (High) 089-616 RC Data Over Flow Fail
Check the Y Mag Roll for scratches, foreign substances, and distortion.. Is the Mag Roll normal? 2 089-604~089-615 RC Sample Block Fail-B
Y N
3 089-601~089-603 RC Sample Block Fail-A1
Replace the Developer Housing Kit (Y). (PL 8.6)
4 089-600 RC Sample Lateral Fail-A1
Check the connection between the MCU PWB J406 and the MOB Center Sensor J139 for open circuit, short 5 089-617 RC Data Over Range Fail
circuit, and poor contact.. Is the connection normal? 6 (Low) 089-674, 089-675, 089-676 MOB LED Fail
Y N
Connect the MCU PWB J406 to the MOB Center Sensor J139 properly.
Initial Actions
Replace the MOB ADC Assembly (PL 18.1) and perform DC675 Registration Control Setup Cycle.. Is an • Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
error displayed? • Check the IBT Belt around the Sensor area where Fail has occurred for scratches and distortion.
Y N
• Check for poor image quality (such as low density, roller marks, dark background, contamination, IBT
end
Belt scratches, Magnet Roll scratches, and etc.).

Replace the MCU PWB (PL 18.2) and perform DC675 Registration Control Setup Cycle.
Procedure
089-606 RC Sample Block Fail-B1-Out Turn OFF the power and insert a sheet of blank paper between the MOB Sensor and the IBT Belt.
Turn the power ON and enter the Diag mode. Turn ON DC140 [089-202] (MOB Moni Out A).. Is the analog
BSD-ON:CH6.17, CH9.23
monitor value 92 or less?
Y N
During the #1 (Yellow) B (rough adjustment pattern) patch detection, the patch at the MOB Sensor Out side did Press the Stop button. Remove the Rear Upper Cover and MCU Cover to measure the voltage between
not satisfy the defined number of valid sample blocks. This is a hidden failure. The Color Regi Spec cannot be
the MCU PWB J406-B18 (+) and the GND (-). Is the voltage +5VDC?
guaranteed and Data is only recorded in history.)
Y N
Replace the MCU PWB. (PL 18.2)

Turn OFF the power and check the connection between the MCU PWB J406 and the MOB Out Sensor
J160 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
• MOB ADC Assembly (PL 18.1)
• MCU PWB (PL 18.2)

Press the Stop button. Turn ON DC330 [092-004] (ADC Shutter Open) and DC330 [092-005] (ADC Shutter
Close) alternately.. Is the ADC Shutter operating properly?
Y N
Go to '092-649 (ADC Shutter Open Fail) FIP' or '092-650 (ADC Shutter Close Fail) FIP'.

Press the Stop button and turn OFF the power. Remove the Drum Cartridge (Y) and the IBT Unit and reinstall
them.
Turn ON the power and perform DC675 Registration Control - Setup Cycle.. Is an error displayed?

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Y N NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
end
NOTE: . When multiple failures with Chain No. 089 occur, take action according to the priority order in the
following table. Solving a higher priority failure may sometimes also repair the other failures. (089-600 to
Enter DC612 and output Test Pattern 10 (ProCon). Check the density of Y color.
089-616 is detected when performing Regi Control, 089-617 is detected when a print instruction is
NOTE: . Check the sections other than the paper path at both sides of the Mag Roll because the distance issued, while 089-674 to 089-676 are detected when performing the MOB Sensor LED light amount cor-
between the Regi Control Patches in the In-Out direction (304 mm) exceeds the A4 L width (297 mm). rection.)

Is the density of Y color normal?

Table 1
Y N
Adjust the density of Y color. Priority Chain Link Fail Item
1 (High) 089-616 RC Data Over Flow Fail
Check the Y Mag Roll for scratches, foreign substances, and distortion.. Is the Mag Roll normal?
2 089-604~089-615 RC Sample Block Fail-B
Y N
Replace the Developer Housing Kit (Y). (PL 8.6) 3 089-601~089-603 RC Sample Block Fail-A1
4 089-600 RC Sample Lateral Fail-A1
Check the connection between the MCU PWB J406 and the MOB Out Sensor J160 for open circuit, short cir- 5 089-617 RC Data Over Range Fail
cuit, and poor contact.. Is the connection normal? 6 (Low) 089-674, 089-675, 089-676 MOB LED Fail
Y N
Connect the MCU PWB J406 to the MOB Out Sensor J160 properly.
Initial Actions
Replace the MOB ADC Assembly (PL 18.1) and perform DC675 Registration Control Setup Cycle.. Is an • Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
error displayed? • Check the IBT Belt around the Sensor area where Fail has occurred for scratches and distortion.
Y N
• Check for poor image quality (such as low density, roller marks, dark background, contamination, IBT
end
Belt scratches, Magnet Roll scratches, and etc.).

Replace the MCU PWB (PL 18.2) and perform DC675 Registration Control Setup Cycle.
Procedure
089-607 RC Sample Block Fail-B2-In Turn OFF the power and insert a sheet of blank paper between the MOB Sensor and the IBT Belt.
Turn the power ON and enter the Diag mode. Turn ON DC140 [089-200] (MOB Moni In A).. Is the analog
BSD-ON:CH6.17, CH9.23
monitor value 92 or less?
Y N
During the #2 (Magenta) B (rough adjustment pattern) patch detection, the patch at the MOB Sensor In side did Press the Stop button. Remove the Rear Upper Cover and MCU Cover to measure the voltage between
not satisfy the defined number of valid sample blocks. This is a hidden failure. The Color Regi Spec cannot be
the MCU PWB J406-B11 (+) and the GND (-). Is the voltage +5VDC?
guaranteed and Data is only recorded in history.)
Y N
Replace the MCU PWB. (PL 18.2)

Turn OFF the power and check the connection between the MCU PWB J406 and the MOB In Sensor
J138 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
• MOB ADC Assembly (PL 18.1)
• MCU PWB (PL 18.2)

Press the Stop button. Turn ON DC330 [092-004] (ADC Shutter Open) and DC330 [092-005] (ADC Shutter
Close) alternately.. Is the ADC Shutter operating properly?
Y N
Go to '092-649 (ADC Shutter Open Fail) FIP' or '092-650 (ADC Shutter Close Fail) FIP'.

Press the Stop button and turn OFF the power. Remove the Drum Cartridge (M) and the IBT Unit and reinstall
them.
Turn ON the power and perform DC675 Registration Control - Setup Cycle.. Is an error displayed?
Y N NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
end
NOTE: . When multiple failures with Chain No. 089 occur, take action according to the priority order in the
following table. Solving a higher priority failure may sometimes also repair the other failures. (089-600 to
Enter DC612 and output Test Pattern 10 (ProCon). Check the density of M color.
089-616 is detected when performing Regi Control, 089-617 is detected when a print instruction is
NOTE: . Check the sections other than the paper path at both sides of the Mag Roll because the distance issued, while 089-674 to 089-676 are detected when performing the MOB Sensor LED light amount cor-
between the Regi Control Patches in the In-Out direction (304 mm) exceeds the A4 L width (297 mm). rection.)

Is the density of M color normal?

Table 1
Y N
Adjust the density of M color. Priority Chain Link Fail Item
1 (High) 089-616 RC Data Over Flow Fail
Check the M Mag Roll for scratches, foreign substances, and distortion.. Is the Mag Roll normal? 2 089-604~089-615 RC Sample Block Fail-B
Y N
3 089-601~089-603 RC Sample Block Fail-A1
Replace the Developer Housing Kit (M). (PL 8.6)
4 089-600 RC Sample Lateral Fail-A1
Check the connection between the MCU PWB J406 and the MOB In Sensor J138 for open circuit, short circuit, 5 089-617 RC Data Over Range Fail
and poor contact.. Is the connection normal? 6 (Low) 089-674, 089-675, 089-676 MOB LED Fail
Y N
Connect the MCU PWB J406 to the MOB In Sensor J138 properly.
Initial Actions
Replace the MOB ADC Assembly (PL 18.1) and perform DC675 Registration Control Setup Cycle.. Is an • Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
error displayed? • Check the IBT Belt around the Sensor area where Fail has occurred for scratches and distortion.
Y N
• Check for poor image quality (such as low density, roller marks, dark background, contamination, IBT
end
Belt scratches, Magnet Roll scratches, and etc.).

Replace the MCU PWB (PL 18.2) and perform DC675 Registration Control Setup Cycle.
Procedure
089-608 RC Sample Block Fail-B2-Cnt Turn OFF the power and insert a sheet of blank paper between the MOB Sensor and the IBT Belt.
Turn the power ON and enter the Diag mode. Turn ON DC140 [089-201] (MOB Moni Center A).. Is the ana-
BSD-ON:CH6.17, CH9.23
log monitor value 92 or less?
Y N
During the #2 (Magenta) B (rough adjustment pattern) patch detection, the patch at the MOB Sensor Center Press the Stop button. Remove the Rear Upper Cover and MCU Cover to measure the voltage between
side did not satisfy the defined number of valid sample blocks. This is a hidden failure. The Color Regi Spec
the MCU PWB J406-A15 (+) and the GND (-). Is the voltage +5VDC?
cannot be guaranteed and Data is only recorded in history.)
Y N
Replace the MCU PWB. (PL 18.2)

Turn OFF the power and check the connection between the MCU PWB J406 and the MOB Center Sen-
sor J139 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
• MOB ADC Assembly (PL 18.1)
• MCU PWB (PL 18.2)

Press the Stop button. Turn ON DC330 [092-004] (ADC Shutter Open) and DC330 [092-005] (ADC Shutter
Close) alternately.. Is the ADC Shutter operating properly?
Y N
Go to '092-649 (ADC Shutter Open Fail) FIP' or '092-650 (ADC Shutter Close Fail) FIP'.

Press the Stop button and turn OFF the power. Remove the Drum Cartridge (M) and the IBT Unit and reinstall
them.
Turn ON the power and perform DC675 Registration Control - Setup Cycle.. Is an error displayed?

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Y N NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
end
NOTE: . When multiple failures with Chain No. 089 occur, take action according to the priority order in the
following table. Solving a higher priority failure may sometimes also repair the other failures. (089-600 to
Enter DC612 and output Test Pattern 10 (ProCon). Check the density of M color.
089-616 is detected when performing Regi Control, 089-617 is detected when a print instruction is
NOTE: . Check the sections other than the paper path at both sides of the Mag Roll because the distance issued, while 089-674 to 089-676 are detected when performing the MOB Sensor LED light amount cor-
between the Regi Control Patches in the In-Out direction (304 mm) exceeds the A4 L width (297 mm). rection.)

Is the density of M color normal?

Table 1
Y N
Adjust the density of M color. Priority Chain Link Fail Item
1 (High) 089-616 RC Data Over Flow Fail
Check the M Mag Roll for scratches, foreign substances, and distortion.. Is the Mag Roll normal?
2 089-604~089-615 RC Sample Block Fail-B
Y N
Replace the Developer Housing Kit (M). (PL 8.6) 3 089-601~089-603 RC Sample Block Fail-A1
4 089-600 RC Sample Lateral Fail-A1
Check the connection between the MCU PWB J406 and the MOB Center Sensor J139 for open circuit, short 5 089-617 RC Data Over Range Fail
circuit, and poor contact.. Is the connection normal? 6 (Low) 089-674, 089-675, 089-676 MOB LED Fail
Y N
Connect the MCU PWB J406 to the MOB Center Sensor J139 properly.
Initial Actions
Replace the MOB ADC Assembly (PL 18.1) and perform DC675 Registration Control Setup Cycle.. Is an • Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
error displayed? • Check the IBT Belt around the Sensor area where Fail has occurred for scratches and distortion.
Y N
• Check for poor image quality (such as low density, roller marks, dark background, contamination, IBT
end
Belt scratches, Magnet Roll scratches, and etc.).

Replace the MCU PWB (PL 18.2) and perform DC675 Registration Control Setup Cycle.
Procedure
089-609 RC Sample Block Fail-B2-Out Turn OFF the power and insert a sheet of blank paper between the MOB Sensor and the IBT Belt.
Turn the power ON and enter the Diag mode. Turn ON DC140 [089-202] (MOB Moni Out A).. Is the analog
BSD-ON:CH6.17, CH9.23
monitor value 92 or less?
Y N
During the #2 (Magenta) B (rough adjustment pattern) patch detection, the patch at the MOB Sensor Out side Press the Stop button. Remove the Rear Upper Cover and MCU Cover to measure the voltage between
did not satisfy the defined number of valid sample blocks. This is a hidden failure. The Color Regi Spec cannot
the MCU PWB J406-B18 (+) and the GND (-). Is the voltage +5VDC?
be guaranteed and Data is only recorded in history.)
Y N
Replace the MCU PWB. (PL 18.2)

Turn OFF the power and check the connection between the MCU PWB J406 and the MOB Out Sensor
J160 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
• MOB ADC Assembly (PL 18.1)
• MCU PWB (PL 18.2)

Press the Stop button. Turn ON DC330 [092-004] (ADC Shutter Open) and DC330 [092-005] (ADC Shutter
Close) alternately.. Is the ADC Shutter operating properly?
Y N
Go to '092-649 (ADC Shutter Open Fail) FIP' or '092-650 (ADC Shutter Close Fail) FIP'.

Press the Stop button and turn OFF the power. Remove the Drum Cartridge (M) and the IBT Unit and reinstall
them.
Turn ON the power and perform DC675 Registration Control - Setup Cycle.. Is an error displayed?
Y N NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
end
NOTE: . When multiple failures with Chain No. 089 occur, take action according to the priority order in the
following table. Solving a higher priority failure may sometimes also repair the other failures. (089-600 to
Enter DC612 and output Test Pattern 10 (ProCon). Check the density of M color.
089-616 is detected when performing Regi Control, 089-617 is detected when a print instruction is
NOTE: . Check the sections other than the paper path at both sides of the Mag Roll because the distance issued, while 089-674 to 089-676 are detected when performing the MOB Sensor LED light amount cor-
between the Regi Control Patches in the In-Out direction (304 mm) exceeds the A4 L width (297 mm). rection.)

Is the density of M color normal?

Table 1
Y N
Adjust the density of M color. Priority Chain Link Fail Item
1 (High) 089-616 RC Data Over Flow Fail
Check the M Mag Roll for scratches, foreign substances, and distortion.. Is the Mag Roll normal? 2 089-604~089-615 RC Sample Block Fail-B
Y N
3 089-601~089-603 RC Sample Block Fail-A1
Replace the Developer Housing Kit (M). (PL 8.6)
4 089-600 RC Sample Lateral Fail-A1
Check the connection between the MCU PWB J406 and the MOB Out Sensor J160 for open circuit, short cir- 5 089-617 RC Data Over Range Fail
cuit, and poor contact.. Is the connection normal? 6 (Low) 089-674, 089-675, 089-676 MOB LED Fail
Y N
Connect the MCU PWB J406 to the MOB Out Sensor J160 properly.
Initial Actions
Replace the MOB ADC Assembly (PL 18.1) and perform DC675 Registration Control Setup Cycle.. Is an • Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
error displayed? • Check the IBT Belt around the Sensor area where Fail has occurred for scratches and distortion.
Y N
• Check for poor image quality (such as low density, roller marks, dark background, contamination, IBT
end
Belt scratches, Magnet Roll scratches, and etc.).

Replace the MCU PWB (PL 18.2) and perform DC675 Registration Control Setup Cycle.
Procedure
089-610 RC Sample Block Fail-B3-In Turn OFF the power and insert a sheet of blank paper between the MOB Sensor and the IBT Belt.
Turn the power ON and enter the Diag mode. Turn ON DC140 [089-200] (MOB Moni In A).. Is the analog
BSD-ON:CH6.17, CH9.23
monitor value 92 or less?
Y N
During the #3 (Cyan) B (rough adjustment pattern) patch detection, the patch at the MOB Sensor In side did not Press the Stop button. Remove the Rear Upper Cover and MCU Cover to measure the voltage between
satisfy the defined number of valid sample blocks. This is a hidden failure. The Color Regi Spec cannot be
the MCU PWB J406-B11 (+) and the GND (-). Is the voltage +5VDC?
guaranteed and Data is only recorded in history.)
Y N
Replace the MCU PWB. (PL 18.2)

Turn OFF the power and check the connection between the MCU PWB J406 and the MOB In Sensor
J138 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
• MOB ADC Assembly (PL 18.1)
• MCU PWB (PL 18.2)

Press the Stop button. Turn ON DC330 [092-004] (ADC Shutter Open) and DC330 [092-005] (ADC Shutter
Close) alternately.. Is the ADC Shutter operating properly?
Y N
Go to '092-649 (ADC Shutter Open Fail) FIP' or '092-650 (ADC Shutter Close Fail) FIP'.

Press the Stop button and turn OFF the power. Remove the Drum Cartridge (C) and the IBT Unit and reinstall
them.
Turn ON the power and perform DC675 Registration Control - Setup Cycle.. Is an error displayed?

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Color C60/C70 Printer 12/2014
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Version 1.2 2-138 CHAIN 89
Y N NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
end
NOTE: . When multiple failures with Chain No. 089 occur, take action according to the priority order in the
following table. Solving a higher priority failure may sometimes also repair the other failures. (089-600 to
Enter DC612 and output Test Pattern 10 (ProCon). Check the density of C color.
089-616 is detected when performing Regi Control, 089-617 is detected when a print instruction is
NOTE: . Check the sections other than the paper path at both sides of the Mag Roll because the distance issued, while 089-674 to 089-676 are detected when performing the MOB Sensor LED light amount cor-
between the Regi Control Patches in the In-Out direction (304 mm) exceeds the A4 L width (297 mm). rection.)

Is the density of C color normal?

Table 1
Y N
Adjust the density of C color. Priority Chain Link Fail Item
1 (High) 089-616 RC Data Over Flow Fail
Check the C Mag Roll for scratches, foreign substances, and distortion.. Is the Mag Roll normal?
2 089-604~089-615 RC Sample Block Fail-B
Y N
Replace the Developer Housing Kit (C). (PL 8.6) 3 089-601~089-603 RC Sample Block Fail-A1
4 089-600 RC Sample Lateral Fail-A1
Check the connection between the MCU PWB J406 and the MOB In Sensor J138 for open circuit, short circuit, 5 089-617 RC Data Over Range Fail
and poor contact.. Is the connection normal? 6 (Low) 089-674, 089-675, 089-676 MOB LED Fail
Y N
Connect the MCU PWB J406 to the MOB In Sensor J138 properly.
Initial Actions
Replace the MOB ADC Assembly (PL 18.1) and perform DC675 Registration Control Setup Cycle.. Is an • Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
error displayed? • Check the IBT Belt around the Sensor area where Fail has occurred for scratches and distortion.
Y N
• Check for poor image quality (such as low density, roller marks, dark background, contamination, IBT
end
Belt scratches, Magnet Roll scratches, and etc.).

Replace the MCU PWB (PL 18.2) and perform DC675 Registration Control Setup Cycle.
Procedure
089-611 RC Sample Block Fail-B3-Cnt Turn OFF the power and insert a sheet of blank paper between the MOB Sensor and the IBT Belt.
Turn the power ON and enter the Diag mode. Turn ON DC140 [089-201] (MOB Moni Center A).. Is the ana-
BSD-ON:CH6.17, CH9.23
log monitor value 92 or less?
Y N
During the #3 (Cyan) B (rough adjustment pattern) patch detection, the patch at the MOB Sensor Center side Press the Stop button. Remove the Rear Upper Cover and MCU Cover to measure the voltage between
did not satisfy the defined number of valid sample blocks. This is a hidden failure. The Color Regi Spec cannot
the MCU PWB J406-A15 (+) and the GND (-). Is the voltage +5VDC?
be guaranteed and Data is only recorded in history.)
Y N
Replace the MCU PWB. (PL 18.2)

Turn OFF the power and check the connection between the MCU PWB J406 and the MOB Center Sen-
sor J139 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
• MOB ADC Assembly (PL 18.1)
• MCU PWB (PL 18.2)

Press the Stop button. Turn ON DC330 [092-004] (ADC Shutter Open) and DC330 [092-005] (ADC Shutter
Close) alternately.. Is the ADC Shutter operating properly?
Y N
Go to '092-649 (ADC Shutter Open Fail) FIP' or '092-650 (ADC Shutter Close Fail) FIP'.

Press the Stop button and turn OFF the power. Remove the Drum Cartridge (C) and the IBT Unit and reinstall
them.
Turn ON the power and perform DC675 Registration Control - Setup Cycle.. Is an error displayed?
Y N NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
end
NOTE: . When multiple failures with Chain No. 089 occur, take action according to the priority order in the
following table. Solving a higher priority failure may sometimes also repair the other failures. (089-600 to
Enter DC612 and output Test Pattern 10 (ProCon). Check the density of C color.
089-616 is detected when performing Regi Control, 089-617 is detected when a print instruction is
NOTE: . Check the sections other than the paper path at both sides of the Mag Roll because the distance issued, while 089-674 to 089-676 are detected when performing the MOB Sensor LED light amount cor-
between the Regi Control Patches in the In-Out direction (304 mm) exceeds the A4 L width (297 mm). rection.)

Is the density of C color normal?

Table 1
Y N
Adjust the density of C color. Priority Chain Link Fail Item
1 (High) 089-616 RC Data Over Flow Fail
Check the C Mag Roll for scratches, foreign substances, and distortion.. Is the Mag Roll normal? 2 089-604~089-615 RC Sample Block Fail-B
Y N
3 089-601~089-603 RC Sample Block Fail-A1
Replace the Developer Housing Kit (C). (PL 8.6)
4 089-600 RC Sample Lateral Fail-A1
Check the connection between the MCU PWB J406 and the MOB Center Sensor J139 for open circuit, short 5 089-617 RC Data Over Range Fail
circuit, and poor contact.. Is the connection normal? 6 (Low) 089-674, 089-675, 089-676 MOB LED Fail
Y N
Connect the MCU PWB J406 to the MOB Center Sensor J139 properly.
Initial Actions
Replace the MOB ADC Assembly (PL 18.1) and perform DC675 Registration Control Setup Cycle.. Is an • Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
error displayed? • Check the IBT Belt around the Sensor area where Fail has occurred for scratches and distortion.
Y N
• Check for poor image quality (such as low density, roller marks, dark background, contamination, IBT
end
Belt scratches, Magnet Roll scratches, and etc.).

Replace the MCU PWB (PL 18.2) and perform DC675 Registration Control Setup Cycle.
Procedure
089-612 RC Sample Block Fail-B3-Out Turn OFF the power and insert a sheet of blank paper between the MOB Sensor and the IBT Belt.
Turn the power ON and enter the Diag mode. Turn ON DC140 [089-202] (MOB Moni Out A).. Is the analog
BSD-ON:CH6.17, CH9.23
monitor value 92 or less?
Y N
During the #3 (Cyan) B (rough adjustment pattern) patch detection, the patch at the MOB Sensor Out side did Press the Stop button. Remove the Rear Upper Cover and MCU Cover to measure the voltage between
not satisfy the defined number of valid sample blocks. This is a hidden failure. The Color Regi Spec cannot be
the MCU PWB J406-B18 (+) and the GND (-). Is the voltage +5VDC?
guaranteed and Data is only recorded in history.)
Y N
Replace the MCU PWB. (PL 18.2)

Turn OFF the power and check the connection between the MCU PWB J406 and the MOB Out Sensor
J160 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
• MOB ADC Assembly (PL 18.1)
• MCU PWB (PL 18.2)

Press the Stop button. Turn ON DC330 [092-004] (ADC Shutter Open) and DC330 [092-005] (ADC Shutter
Close) alternately.. Is the ADC Shutter operating properly?
Y N
Go to '092-649 (ADC Shutter Open Fail) FIP' or '092-650 (ADC Shutter Close Fail) FIP'.

Press the Stop button and turn OFF the power. Remove the Drum Cartridge (C) and the IBT Unit and reinstall
them.
Turn ON the power and perform DC675 Registration Control - Setup Cycle.. Is an error displayed?

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Color C60/C70 Printer 12/2014
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Version 1.2 2-140 CHAIN 89
Y N NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
end
NOTE: . When multiple failures with Chain No. 089 occur, take action according to the priority order in the
following table. Solving a higher priority failure may sometimes also repair the other failures. (089-600 to
Enter DC612 and output Test Pattern 10 (ProCon). Check the density of C color.
089-616 is detected when performing Regi Control, 089-617 is detected when a print instruction is
NOTE: . Check the sections other than the paper path at both sides of the Mag Roll because the distance issued, while 089-674 to 089-676 are detected when performing the MOB Sensor LED light amount cor-
between the Regi Control Patches in the In-Out direction (304 mm) exceeds the A4 L width (297 mm). rection.)

Is the density of C color normal?

Table 1
Y N
Adjust the density of C color. Priority Chain Link Fail Item
1 (High) 089-616 RC Data Over Flow Fail
Check the C Mag Roll for scratches, foreign substances, and distortion.. Is the Mag Roll normal?
2 089-604~089-615 RC Sample Block Fail-B
Y N
Replace the Developer Housing Kit (C). (PL 8.6) 3 089-601~089-603 RC Sample Block Fail-A1
4 089-600 RC Sample Lateral Fail-A1
Check the connection between the MCU PWB J406 and the MOB Out Sensor J160 for open circuit, short cir- 5 089-617 RC Data Over Range Fail
cuit, and poor contact.. Is the connection normal? 6 (Low) 089-674, 089-675, 089-676 MOB LED Fail
Y N
Connect the MCU PWB J406 to the MOB Out Sensor J160 properly.
Initial Actions
Replace the MOB ADC Assembly (PL 18.1) and perform DC675 Registration Control Setup Cycle.. Is an • Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
error displayed? • Check the IBT Belt around the Sensor area where Fail has occurred for scratches and distortion.
Y N
• Check for poor image quality (such as low density, roller marks, dark background, contamination, IBT
end
Belt scratches, Magnet Roll scratches, and etc.).

Replace the MCU PWB (PL 18.2) and perform DC675 Registration Control Setup Cycle.
Procedure
089-613 RC Sample Block Fail-B4-In Turn OFF the power and insert a sheet of blank paper between the MOB Sensor and the IBT Belt.
Turn the power ON and enter the Diag mode. Turn ON DC140 [089-200] (MOB Moni In A).. Is the analog
BSD-ON:CH6.17, CH9.23
monitor value 92 or less?
Y N
During the #4 (Black) B (rough adjustment pattern) patch detection, the patch at the MOB Sensor In side did Press the Stop button. Remove the Rear Upper Cover and MCU Cover to measure the voltage between
not satisfy the defined number of valid sample blocks. This is a hidden failure. The Color Regi Spec cannot be
the MCU PWB J406-B11 (+) and the GND (-). Is the voltage +5VDC?
guaranteed and Data is only recorded in history.)
Y N
Replace the MCU PWB. (PL 18.2)

Turn OFF the power and check the connection between the MCU PWB J406 and the MOB In Sensor
J138 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
• MOB ADC Assembly (PL 18.1)
• MCU PWB (PL 18.2)

Press the Stop button. Turn ON DC330 [092-004] (ADC Shutter Open) and DC330 [092-005] (ADC Shutter
Close) alternately.. Is the ADC Shutter operating properly?
Y N
Go to '092-649 (ADC Shutter Open Fail) FIP' or '092-650 (ADC Shutter Close Fail) FIP'.

Press the Stop button and turn OFF the power. Remove the Drum Cartridge (K) and the IBT Unit and reinstall
them.
Turn ON the power and perform DC675 Registration Control - Setup Cycle.. Is an error displayed?
Y N NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
end
NOTE: . When multiple failures with Chain No. 089 occur, take action according to the priority order in the
following table. Solving a higher priority failure may sometimes also repair the other failures. (089-600 to
Enter DC612 and output Test Pattern 10 (ProCon). Check the density of K color.
089-616 is detected when performing Regi Control, 089-617 is detected when a print instruction is
NOTE: . Check the sections other than the paper path at both sides of the Mag Roll because the distance issued, while 089-674 to 089-676 are detected when performing the MOB Sensor LED light amount cor-
between the Regi Control Patches in the In-Out direction (304 mm) exceeds the A4 L width (297 mm). rection.)

Is the density of K color normal?

Table 1
Y N
Adjust the density of K color. Priority Chain Link Fail Item
1 (High) 089-616 RC Data Over Flow Fail
Check the K Mag Roll for scratches, foreign substances, and distortion.. Is the Mag Roll normal? 2 089-604~089-615 RC Sample Block Fail-B
Y N
3 089-601~089-603 RC Sample Block Fail-A1
Replace the Developer Housing Kit (K). (PL 8.6)
4 089-600 RC Sample Lateral Fail-A1
Check the connection between the MCU PWB J406 and the MOB In Sensor J138 for open circuit, short circuit, 5 089-617 RC Data Over Range Fail
and poor contact.. Is the connection normal? 6 (Low) 089-674, 089-675, 089-676 MOB LED Fail
Y N
Connect the MCU PWB J406 to the MOB In Sensor J138 properly.
Initial Actions
Replace the MOB ADC Assembly (PL 18.1) and perform DC675 Registration Control Setup Cycle.. Is an • Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
error displayed? • Check the IBT Belt around the Sensor area where Fail has occurred for scratches and distortion.
Y N
• Check for poor image quality (such as low density, roller marks, dark background, contamination, IBT
end
Belt scratches, Magnet Roll scratches, and etc.).

Replace the MCU PWB (PL 18.2) and perform DC675 Registration Control Setup Cycle.
Procedure
089-614 RC Sample Block Fail-B4-Cnt Turn OFF the power and insert a sheet of blank paper between the MOB Sensor and the IBT Belt.
Turn the power ON and enter the Diag mode. Turn ON DC140 [089-201] (MOB Moni Center A).. Is the ana-
BSD-ON:CH6.17, CH9.23
log monitor value 92 or less?
Y N
During the #4 (Black) B (rough adjustment pattern) patch detection, the patch at the MOB Sensor Center side Press the Stop button. Remove the Rear Upper Cover and MCU Cover to measure the voltage between
did not satisfy the defined number of valid sample blocks. This is a hidden failure. The Color Regi Spec cannot
the MCU PWB J406-A15 (+) and the GND (-). Is the voltage +5VDC?
be guaranteed and Data is only recorded in history.)
Y N
Replace the MCU PWB. (PL 18.2)

Turn OFF the power and check the connection between the MCU PWB J406 and the MOB Center Sen-
sor J139 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
• MOB ADC Assembly (PL 18.1)
• MCU PWB (PL 18.2)

Press the Stop button. Turn ON DC330 [092-004] (ADC Shutter Open) and DC330 [092-005] (ADC Shutter
Close) alternately.. Is the ADC Shutter operating properly?
Y N
Go to '092-649 (ADC Shutter Open Fail) FIP' or '092-650 (ADC Shutter Close Fail) FIP'.

Press the Stop button and turn OFF the power. Remove the Drum Cartridge (K) and the IBT Unit and reinstall
them.
Turn ON the power and perform DC675 Registration Control - Setup Cycle.. Is an error displayed?

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Color C60/C70 Printer 12/2014
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Version 1.2 2-142 CHAIN 89
Y N NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
end
NOTE: . When multiple failures with Chain No. 089 occur, take action according to the priority order in the
following table. Solving a higher priority failure may sometimes also repair the other failures. (089-600 to
Enter DC612 and output Test Pattern 10 (ProCon). Check the density of K color.
089-616 is detected when performing Regi Control, 089-617 is detected when a print instruction is
NOTE: . Check the sections other than the paper path at both sides of the Mag Roll because the distance issued, while 089-674 to 089-676 are detected when performing the MOB Sensor LED light amount cor-
between the Regi Control Patches in the In-Out direction (304 mm) exceeds the A4 L width (297 mm). rection.)

Is the density of K color normal?

Table 1
Y N
Adjust the density of K color. Priority Chain Link Fail Item
1 (High) 089-616 RC Data Over Flow Fail
Check the K Mag Roll for scratches, foreign substances, and distortion.. Is the Mag Roll normal?
2 089-604~089-615 RC Sample Block Fail-B
Y N
Replace the Developer Housing Kit (K). (PL 8.6) 3 089-601~089-603 RC Sample Block Fail-A1
4 089-600 RC Sample Lateral Fail-A1
Check the connection between the MCU PWB J406 and the MOB Center Sensor J139 for open circuit, short 5 089-617 RC Data Over Range Fail
circuit, and poor contact.. Is the connection normal? 6 (Low) 089-674, 089-675, 089-676 MOB LED Fail
Y N
Connect the MCU PWB J406 to the MOB Center Sensor J139 properly.
Initial Actions
Replace the MOB ADC Assembly (PL 18.1) and perform DC675 Registration Control Setup Cycle.. Is an • Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
error displayed? • Check the IBT Belt around the Sensor area where Fail has occurred for scratches and distortion.
Y N
• Check for poor image quality (such as low density, roller marks, dark background, contamination, IBT
end
Belt scratches, Magnet Roll scratches, and etc.).

Replace the MCU PWB (PL 18.2) and perform DC675 Registration Control Setup Cycle.
Procedure
089-615 RC Sample Block Fail-B4-Out Turn OFF the power and insert a sheet of blank paper between the MOB Sensor and the IBT Belt.
Turn the power ON and enter the Diag mode. Turn ON DC140 [089-202] (MOB Moni Out A).. Is the analog
BSD-ON:CH6.17, CH9.23
monitor value 92 or less?
Y N
During the #4 (Black) B (rough adjustment pattern) patch detection, the patch at the MOB Sensor Out side did Press the Stop button. Remove the Rear Upper Cover and MCU Cover to measure the voltage between
not satisfy the defined number of valid sample blocks. This is a hidden failure. The Color Regi Spec cannot be
the MCU PWB J406-B18 (+) and the GND (-). Is the voltage +5VDC?
guaranteed and Data is only recorded in history.)
Y N
Replace the MCU PWB. (PL 18.2)

Turn OFF the power and check the connection between the MCU PWB J406 and the MOB Out Sensor
J160 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
• MOB ADC Assembly (PL 18.1)
• MCU PWB (PL 18.2)

Press the Stop button. Turn ON DC330 [092-004] (ADC Shutter Open) and DC330 [092-005] (ADC Shutter
Close) alternately.. Is the ADC Shutter operating properly?
Y N
Go to '092-649 (ADC Shutter Open Fail) FIP' or '092-650 (ADC Shutter Close Fail) FIP'.

Press the Stop button and turn OFF the power. Remove the Drum Cartridge (K) and the IBT Unit and reinstall
them.
Turn ON the power and perform DC675 Registration Control - Setup Cycle.. Is an error displayed?
Y N NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
end
NOTE: . When multiple failures with Chain No. 089 occur, take action according to the priority order in the
following table. Solving a higher priority failure may sometimes also repair the other failures. (089-600 to
Enter DC612 and output Test Pattern 10 (ProCon). Check the density of K color.
089-616 is detected when performing Regi Control, 089-617 is detected when a print instruction is
NOTE: . Check the sections other than the paper path at both sides of the Mag Roll because the distance issued, while 089-674 to 089-676 are detected when performing the MOB Sensor LED light amount cor-
between the Regi Control Patches in the In-Out direction (304 mm) exceeds the A4 L width (297 mm). rection.)

Is the density of K color normal?

Table 1
Y N
Adjust the density of K color. Priority Chain Link Fail Item
1 (High) 089-616 RC Data Over Flow Fail
Check the K Mag Roll for scratches, foreign substances, and distortion.. Is the Mag Roll normal? 2 089-604~089-615 RC Sample Block Fail-B
Y N
3 089-601~089-603 RC Sample Block Fail-A1
Replace the Developer Housing Kit (K). (PL 8.6)
4 089-600 RC Sample Lateral Fail-A1
Check the connection between the MCU PWB J406 and the MOB Out Sensor J160 for open circuit, short cir- 5 089-617 RC Data Over Range Fail
cuit, and poor contact.. Is the connection normal? 6 (Low) 089-674, 089-675, 089-676 MOB LED Fail
Y N
Connect the MCU PWB J406 to the MOB Out Sensor J160 properly.
Initial Actions
Replace the MOB ADC Assembly (PL 18.1) and perform DC675 Registration Control Setup Cycle.. Is an Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
error displayed?
Y N Procedure
end
Turn OFF the power, remove each Drum Cartridge and the IBT Unit, and then reinstall them.
Replace the MCU PWB (PL 18.2) and perform DC675 Registration Control Setup Cycle. Turn the power ON and enter the Diag mode. Perform DC675 Registration Control Setup Cycle to display the
correction amount. Refer to the table below and check the correction amount

089-616 RC Data Over Flow Fail Table 2

BSD-ON:CH6.17 Correction item Adjustment Range
MIN MAX
The correction setting value of calculation result has exceeded the settable range. This is a hidden failure. The
Color Regi Spec cannot be guaranteed and Data is only recorded in history.) Fast Scan Margin -4720 +4720
Slow Scan Margin -4720 +4720
Skew -1850 +1850
Bow -140 +140
Fast Scan % (All %) -3040 +3040
Fast Scan % (Horizontal Ratio) (Right and Left %) -660 +660

Is any of the items (’Fast Scan Margin’, ’Slow Scan Margin’, ’Fast Scan %’, and ’Fast Scan % (Hor-
izontal Ratio)’) within the adjustment range?
Y N
Turn OFF the power and replace the Drum Cartridge (PL 8.1) of the appropriate color. If the problem per-
sists, replace the ROS Assembly (PL 2.1) of the appropriate color.

Is ’Slow Scan Margin’ or ’Fast Scan %’ within the adjustment range?

Y N
Are all values for each color of ’Slow Scan Margin’ and ’Fast Scan %’ lined up in the same
direction (trend)?

A
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Version 1.2 2-144 CHAIN 89
A
Y N • NVM [759-138] (Side 2 Slow Scan Skew Offset Side 2)
Replace the ROS Assembly of the appropriate color. (PL 2.1) • NVM [759-139] (Side 1 Fast Scan Skew Offset Side 1)
• NVM [759-140] (Side 2 Fast Scan Skew Offset Side 2)
Replace the MOB ADC Assembly (PL 18.1). If the problem persists, replace the ROS Assembly (PL 2.1)
2. Turn the power OFF and ON.
of the appropriate color.
3. Check the connectors ( P/J425 and P/J335) between the MCU PWB, BP PWB, and ESS PWB for poor
Is ’Slow Scan Margin’ within the adjustable range? contacts.
Y N If no problems are found, replace the following parts in sequence:
Replace the ROS Assembly of the appropriate color. (PL 2.1) • ESS PWB (PL 35.2)
• MCU PWB (PL 18.2)
Turn the power OFF and replace the MCU PWB. (PL 18.2)

089-617 RC Data Over Range Fail 089-621 RC Temp Sensor Fail (Hidden Fail)
BSD-ON:CH3.1
BSD-ON:CH6.18
The result from adding the offset value to the correction value has exceeded the settable range. This is a hid-
The measured temperature value of the RegiCon Temperature Sensor is out of the specification range.
den failure. The Color Regi Spec cannot be guaranteed and Data is only recorded in history.)

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

NOTE: . When multiple failures with Chain No. 089 occur, take action according to the priority order in the Initial Actions
following table. Solving a higher priority failure may sometimes also repair the other failures. (089-600 to Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
089-616 is detected when performing Regi Control, 089-617 is detected when a print instruction is
issued, while 089-674 to 089-676 are detected when performing the MOB Sensor LED light amount cor- Cause/Action
rection.)
Check the following:
Table 1
• The detection section of the RegiCon Temperature Sensor for foreign substances.
Priority Chain Link Fail Item
• The connection between the RegiCon Temperature Sensor J123 and the MCU PWB J407 for open cir-
1 (High) 089-616 RC Data Over Flow Fail cuit, short circuit, and poor contact.
2 089-604~089-615 RC Sample Block Fail-B If no problems are found, replace the following parts in sequence:
3 089-601~089-603 RC Sample Block Fail-A1
• RegiCon Temperature Sensor (PL 2.1)
4 089-600 RC Sample Lateral Fail-A1
• MCU PWB (PL 18.2)
5 089-617 RC Data Over Range Fail
6 (Low) 089-674, 089-675, 089-676 MOB LED Fail

089-639 Lead Regi Out Of Range (Hidden Fail)

Initial Actions
BSD-ON:CH8.10, CH8.9
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
The Regi Out Sensor does not turn ON within the specified time after the Regi Sync signal turned ON during the
Cause/Action Registration operation.
1. Check the following NVM values.
NOTE: . When NVM [742-182] (Lead Regi Error Switch) is set to '0', this Fail will be sent. When it is set to
• NVM [759-130] (Lead Regi Offset)
'1', the type will be changed to Jam (Dynamic) and the Lead Regi Error will be sent.
• NVM [759-131] (Side Regi Offset Side 1)
• NVM [759-132] (Side Regi Offset Side 2) NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• NVM [759-133] (Side 1 Fast Scan % Offset) Initial Actions
• NVM [759-134] (Side 2 Fast Scan % Offset)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• NVM [759-137] (Side 1 Slow Scan Skew Offset Side 1)
Cause/Action Turn the power ON and enter the Diag mode. Turn ON DC140 [089-200] (MOB Moni In A).. Is the analog
Check the following: monitor value 92 or less?
Y N
Press the Stop button. Remove the Rear Upper Cover and MCU Cover to measure the voltage between
• Regi Out Sensor: DC330 [077-103] (PL 15.3)
the MCU PWB J406-B11 (+) and the GND (-). Is the voltage +5VDC?
• Regi Motor: DC330 [077-007] (PL 15.3) Y N
The wire wound resistance of the Regi Motor: approx. 1.5 Ohm (When the temperature is 25 degrees C) Replace the MCU PWB. (PL 18.2)
– Between IOT Drive PWB J440 pin-9 and J440 pin-8/10
– Between IOT Drive PWB J440 pin-12 and J440 pin-11/13 Turn OFF the power and check the connection between the MCU PWB J406 and the MOB In Sensor
J138 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
If no problems are found, replace the following parts in sequence:
• MOB ADC Assembly (PL 18.1)
• IOT Drive PWB (PL 18.2)
• MCU PWB (PL 18.2)
• MCU PWB (PL 18.2)

Currently, this can be taken as working normally. If the error occurs again, replace the following parts in
sequence:
089-674 MOB LED Fail-In • MOB ADC Assembly (PL 18.1)
BSD-ON:CH6.17 • MCU PWB (PL 18.2)

During E Patch detection, the LED light amount correction at the MOB Sensor In side did not complete suc-
cessfully. This is a hidden failure. The Color Regi Spec cannot be guaranteed and Data is only recorded in his-
tory.)
089-675 MOB LED Fail-Center
BSD-ON:CH6.17
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
During E Patch detection, the LED light amount correction at the MOB Sensor Center side did not complete
NOTE: . When multiple failures with Chain No. 089 occur, take action according to the priority order in the successfully. This is a hidden failure. The Color Regi Spec cannot be guaranteed and Data is only recorded in
following table. Solving a higher priority failure may sometimes also repair the other failures. (089-600 to history.)
089-616 is detected when performing Regi Control, 089-617 is detected when a print instruction is
issued, while 089-674 to 089-676 are detected when performing the MOB Sensor LED light amount cor- NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
rection.)
NOTE: . When multiple failures with Chain No. 089 occur, take action according to the priority order in the
Table 1 following table. Solving a higher priority failure may sometimes also repair the other failures. (089-600 to
089-616 is detected when performing Regi Control, 089-617 is detected when a print instruction is
Priority Chain Link Fail Item
issued, while 089-674 to 089-676 are detected when performing the MOB Sensor LED light amount cor-
1 (High) 089-616 RC Data Over Flow Fail rection.)
2 089-604~089-615 RC Sample Block Fail-B
Table 1
3 089-601~089-603 RC Sample Block Fail-A1
4 089-600 RC Sample Lateral Fail-A1 Priority Chain Link Fail Item
5 089-617 RC Data Over Range Fail 1 (High) 089-616 RC Data Over Flow Fail
6 (Low) 089-674, 089-675, 089-676 MOB LED Fail 2 089-604~089-615 RC Sample Block Fail-B
3 089-601~089-603 RC Sample Block Fail-A1
Initial Actions 4 089-600 RC Sample Lateral Fail-A1
• Refer to the BSD and check the related connectors of the target electrical parts for partial connections. 5 089-617 RC Data Over Range Fail
• Remove the MOB ADC Assembly and check the MOB In Sensor for contamination. 6 (Low) 089-674, 089-675, 089-676 MOB LED Fail

Procedure Initial Actions

Turn OFF the power and insert a sheet of blank paper between the MOB Sensor and the IBT Belt. • Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• Remove the MOB ADC Assembly and check the MOB Center Sensor for contamination.

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Procedure NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Turn OFF the power and insert a sheet of blank paper between the MOB Sensor and the IBT Belt. NOTE: . When multiple failures with Chain No. 089 occur, take action according to the priority order in the
Turn the power ON and enter the Diag mode. Turn ON DC140 [089-201] (MOB Moni Center A).. Is the ana- following table. Solving a higher priority failure may sometimes also repair the other failures. (089-600 to
log monitor value 92 or less? 089-616 is detected when performing Regi Control, 089-617 is detected when a print instruction is
Y N issued, while 089-674 to 089-676 are detected when performing the MOB Sensor LED light amount cor-
Press the Stop button.Remove the Rear Upper Cover and MCU Cover to measure the voltage between rection.)
the MCU PWB J406-A15 (+) and the GND (-). Is the voltage +5VDC?
Y N Table 1
Replace the MCU PWB. (PL 18.2)
Priority Chain Link Fail Item
Turn OFF the power and check the connection between the MCU PWB J406 and the MOB Center Sen- 1 (High) 089-616 RC Data Over Flow Fail
sor J139 for open circuit, short circuit, and poor contact. 2 089-604~089-615 RC Sample Block Fail-B
If no problems are found, replace the following parts in sequence:
3 089-601~089-603 RC Sample Block Fail-A1
• MOB ADC Assembly (PL 18.1)
4 089-600 RC Sample Lateral Fail-A1
• MCU PWB (PL 18.2)
5 089-617 RC Data Over Range Fail
Currently, this can be taken as working normally. If the error occurs again, replace the following parts in 6 (Low) 089-674, 089-675, 089-676 MOB LED Fail
sequence:
• MOB ADC Assembly (PL 18.1) Initial Actions
• MCU PWB (PL 18.2)
• Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• Remove the MOB ADC Assembly and check the MOB Out Sensor for contamination.

089-676 MOB LED Fail-Out Procedure

BSD-ON:CH6.17
Turn OFF the power and insert a sheet of blank paper between the MOB Sensor and the IBT Belt.
Turn the power ON and enter the Diag mode. Turn ON DC140 [089-202] (MOB Moni Out A).. Is the analog
During E Patch detection, the LED light amount correction at the MOB Sensor Out side did not complete suc- monitor value 92 or less?
cessfully. This is a hidden failure. The Color Regi Spec cannot be guaranteed and Data is only recorded in his-
Y N
tory.)
Press the Stop button. Remove the Rear Upper Cover and MCU Cover to measure the voltage between
the MCU PWB J406-B18 (+) and the GND (-). Is the voltage +5VDC?
Y N
Replace the MCU PWB. (PL 18.2)

Turn OFF the power and check the connection between the MCU PWB J406 and the MOB Out Sensor
J160 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
• MOB ADC Assembly (PL 18.1)
• MCU PWB (PL 18.2)

Currently, this can be taken as working normally. If the error occurs again, replace the following parts in
sequence:
• MOB ADC Assembly (PL 18.1)
• MCU PWB (PL 18.2)
091-312 CC HVPS Broken Fail
BSD-ON:CH9.7
091-320 Wire Cut Fail
CC NVPS failure was detected. BSD-ON:CH9.7

NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch. Open circuit of the CC Wire was detected.

Initial Actions NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Initial Actions
Cause/Action Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

1. Turn the power OFF and ON.

Cause/Action
NOTE: If this resolves the problem, it is highly probable that the MCU PWB had misdetected due to
Check the following:
external noise abnormal or noise caused by electrical discharge in the machine. Check for any
noise source around the machine and check for any abnormal electrical discharge, etc.
• The CC Wire for open circuit.
2. Check the following: • The CC High Voltage Cord for disconnection and open circuit.
• The power supply (+24VDC) to the HVPS S4 J584-1. If no problems are found, replace the following parts in sequence:
• The connection between the HVPS S4 J584 and the MCU PWB J410 for open circuit, short circuit,
and poor contact. • CC Connector (PL 8.9)
If no problems are found, replace the following parts in sequence: • CC Assembly (PL 8.1)
• HVPS S4 (PL 18.1)
• MCU PWB (PL 18.2)
091-400 Waste Toner Container Near Full
BSD-ON:CH9.29
091-313 CRUM ASIC Communication Fail
The Waste Toner Container needs to be replaced soon.
BSD-ON:CH9.3, CH9.4
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
The CRUM ASIC has malfunctioned.
Cause/Action
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. The Waste Toner Container needs to be replaced soon. Replace the Waste Toner Container as required. (PL
Initial Actions 8.5)

Refer to the BSD and check the related connectors of the target electrical parts for partial connections. If the problem persists, check the Waste Toner Container Full Sensor.

Cause/Action
1. Turn the power OFF and ON.
NOTE: . If this resolves the problem, it is highly probable that the MCU PWB had misdetected due
091-401 Drum Cartridge K Near Life
to external noise abnormal or noise caused by electrical discharge in the machine. Check for any BSD-ON:CH9.3
noise source around the machine and check for any abnormal electrical discharge, etc.
The Drum Cartridge (K) needs to be replaced soon.
2. Check the connections between the Xero CRUM PWB K/Y/M/C and the MCU PWB J413 for open cir-
cuits, short circuits, and poor contacts. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
If no problems are found, replace the following parts in sequence:
• MCU PWB (PL 18.2)
Cause/Action
The Drum Cartridge (K) needs to be replaced soon. Replace the Drum Cartridge (K) as required. (PL 8.1)
• Xero CRUM PWB K/Y/M/C (PL 8.5)

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The Drum Cartridge (Y) needs to be replaced soon.

091-403 CC Assy Near Life NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

BSD-ON:CH9.7 Cause/Action
The Drum Cartridge (Y) needs to be replaced soon. Replace the Drum Cartridge (Y) as required. (PL 8.1)
The CC Assembly needs to be replaced soon.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Cause/Action 091-416 Drum Cartridge Y Pre Near Life

The CC Assembly needs to be replaced soon. Replace the CC Assembly as required. (PL 8.1) BSD-ON:CH9.3

If the problem persists, check the MCU PWB connector J415 for partial connection. If no problems are found, Preparation for replacing the Drum Cartridge (Y) is required.
replace the MCU PWB. (PL 18.2)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Cause/Action
091-404 CC Assy Life Over The Drum Cartridge (Y) needs to be replaced soon. Prepare a new Drum Cartridge (Y). Replace the Drum Car-
tridge (Y) as required. (PL 8.1)
BSD-ON:CH9.7

It is time to replace the CC Assembly.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. 091-421 Drum Cartridge M Near Life
BSD-ON:CH9.4
Cause/Action
Replace the CC Assembly. (PL 8.1) The Drum Cartridge (M) needs to be replaced soon.

If the problem persists, check the MCU PWB connector J415 for partial connection. If no problems are found, NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
replace the MCU PWB. (PL 18.2)
Cause/Action
The Drum Cartridge (M) needs to be replaced soon. Replace the Drum Cartridge (M) as required. (PL 8.1)

091-406 Drum Cartridge K Pre Near Life

BSD-ON:CH9.3
091-426 Drum Cartridge M Pre Near Life
Preparation for replacing the Drum Cartridge (K) is required. BSD-ON:CH9.4

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. Preparation for replacing the Drum Cartridge (M) is required.

Cause/Action NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
The Drum Cartridge (K) needs to be replaced soon. Prepare a new Drum Cartridge (K). Replace the Drum Car-
tridge (K) as required. (PL 8.1) Cause/Action
The Drum Cartridge (M) needs to be replaced soon. Prepare a new Drum Cartridge (M). Replace the Drum
Cartridge (M) as required. (PL 8.1)

091-411 Drum Cartridge Y Near Life

BSD-ON:CH9.3
091-431 Drum Cartridge C Near Life
BSD-ON:CH9.4 091-601 Xero Humidity Sensor Fail
The Drum Cartridge (C) needs to be replaced soon. BSD-ON:CH9.23

The measured humidity value of the Xero Temp & Humidity Sensor is out of the specification range. (this Fail is
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
a hidden failure and it is registered only in the History.)
Cause/Action
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
The Drum Cartridge (C) needs to be replaced soon. Replace the Drum Cartridge (C) as required. (PL 8.1)
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

091-436 Drum Cartridge C Pre Near Life

Cause/Action
BSD-ON:CH9.4
Check the following:
Preparation for replacing the Drum Cartridge (C) is required.
• The detection section of the Xero Temp & Humidity Sensor for foreign substances.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. • The connection between the Xero Temp & Humidity Sensor J137 and the MCU PWB J407 for open cir-
cuit, short circuit, and poor contact.
Cause/Action If no problems are found, replace the following parts in sequence:
The Drum Cartridge (C) needs to be replaced soon. Prepare a new Drum Cartridge (C). Replace the Drum
Cartridge (C) as required. (PL 8.1) • Xero Temp & Humidity Sensor (PL 8.5)
• MCU PWB (PL 18.2)

091-600 Xero Temperature Sensor Fail 091-602 BCR AC OUT Fail

BSD-ON:CH9.23
BSD-ON:CH9.7, CH9.8, CH9.23

The measured temperature value of the Xero Temp & Humidity Sensor is out of the specification range. (this
The number of BCR AC output errors has exceeded the specified number of times (NVM [750-387] (Const AC
Fail is a hidden failure and it is registered only in the History.)
Out Counter)). (this Fail is a hidden failure and it is registered only in the History.)

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
NOTE: . After recovery, clear NVM [750-387] (Const AC OUT Counter) to '0'.
Initial Actions NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Initial Actions
Cause/Action Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Check the following:
Cause/Action
• The detection section of the Xero Temp & Humidity Sensor for foreign substances. Check the following:
• The connection between the Xero Temp & Humidity Sensor J137 and the MCU PWB J407 for open cir-
cuit, short circuit, and poor contact. • The connection between the HVPS S4 J584 and the MCU PWB J410 for poor contact.
If no problems are found, replace the following parts in sequence: • The connections between the HVPS CD01 J587 and J588 and the MCU PWB J410 for poor contacts.
• The Drum Cartridge for malfunction.
• Xero Temp & Humidity Sensor (PL 8.5) (When a normal print sample can be output, there are no problems with the Drum Cartridge.)
• MCU PWB (PL 18.2) • Whether a Xero Temp & Humidity Sensor Fail (091-600 or 091-601) has occurred.
If no problems are found, replace the following parts in sequence:

• HVPS S4 (PL 18.1)

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• HVPS CD01 (PL 18.2) NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Cause/Action
Replace the Drum Cartridge (K). (PL 8.1)
091-910 Waste Bottle Not Position
BSD-ON:CH9.29

The Waste Toner Container is not set properly.

091-914 Drum K CRUM Communication Fail
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. BSD-ON:CH9.3

Initial Actions Communication failure with Drum K CRUM was detected.

Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Cause/Action Initial Actions
Install the Waste Toner Container properly. (PL 8.5) Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

If the problem persists, check the following:

Cause/Action
• Waste Toner Container Position Sensor: DC330 [091-200] (PL 8.11) 1. Turn the power OFF and ON.
If no problems are found, Replace the TM Drive PWB. (PL 18.3) 2. Turn OFF the power. Remove and reinstall the Drum Cartridge (K).

NOTE: . If turning the power OFF then ON or removing then reinstalling the Drum Cartridge
resolves the problem, it is highly probable that the MCU PWB had misdetected due to external noise
abnormal or noise caused by electrical discharge in the machine. Check for any noise source
091-911 Waste Toner Container Full around the machine and check for any abnormal electrical discharge, etc.
BSD-ON:CH9.29
3. Check the connection between the MCU PWB J413 and the Xero CRUM PWB K P171K for open circuit,
short circuit, and poor contact.
The Waste Toner Container must be replaced.
If no problems are found, replace the following parts in sequence:
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. • Drum Cartridge (K) (PL 8.1)
• Xero CRUM PWB K (PL 8.5)
Initial Actions • MCU PWB (PL 18.2)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action 091-915 Drum K CRUM Data Broken

Replace the Waste Toner Container. (PL 8.5) BSD-ON:CH9.3

If the problem persists, check the following:

The system detected that the data written to the Drum K CRUM and the data read from the Drum K CRUM do
not match.
• Waste Toner Container Full Sensor: DC330 [091-201] (PL 8.5)
If no problems are found, Replace the TM Drive PWB. (PL 18.3) NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Cause/Action
Remove and reinstall the Drum Cartridge (K) and check for improper installation. If no problems are found,
091-913 Drum Cartridge K Life End replace the Drum Cartridge (K). (PL 8.1)
BSD-ON:CH9.3

The Drum Cartridge (K) must be replaced.

091-916 Drum K CRUM Data Mismatch NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

BSD-ON:CH9.3 Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
The authentication area data of Drum K CRUM does not match.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. Cause/Action
1. Turn the power OFF and ON.
Cause/Action 2. Turn OFF the power. Remove and reinstall the Drum Cartridge (M).
Remove and reinstall the Drum Cartridge (K) and check for improper installation. If no problems are found,
replace it with the correct Drum Cartridge (K). (PL 8.1) NOTE: . If turning the power OFF then ON or removing then reinstalling the Drum Cartridge
resolves the problem, it is highly probable that the MCU PWB had misdetected due to external noise
abnormal or noise caused by electrical discharge in the machine. Check for any noise source
around the machine and check for any abnormal electrical discharge, etc.
091-917 Drum Y CRUM Communication Fail 3. Check the connection between the MCU PWB J413 and the Xero CRUM PWB M P171M for open circuit,
BSD-ON:CH9.3 short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
Communication failure with Drum Y CRUM was detected. • Drum Cartridge (M) (PL 8.1)
• Xero CRUM PWB M (PL 8.5)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• MCU PWB (PL 18.2)
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
091-919 Drum C CRUM Communication Fail
Cause/Action BSD-ON:CH9.4
1. Turn the power OFF and ON.
2. Turn OFF the power. Remove and reinstall the Drum Cartridge (Y). Communication failure with Drum C CRUM was detected.

NOTE: . If turning the power OFF then ON or removing then reinstalling the Drum Cartridge NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
resolves the problem, it is highly probable that the MCU PWB had misdetected due to external noise
abnormal or noise caused by electrical discharge in the machine. Check for any noise source Initial Actions
around the machine and check for any abnormal electrical discharge, etc. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

3. Check the connection between the MCU PWB J413 and the Xero CRUM PWB Y P171Y for open circuit,
short circuit, and poor contact. Cause/Action
If no problems are found, replace the following parts in sequence: 1. Turn the power OFF and ON.
• Drum Cartridge (Y) (PL 8.1) 2. Turn OFF the power. Remove and reinstall the Drum Cartridge (C).
• Xero CRUM PWB Y (PL 8.5) NOTE: . If turning the power OFF then ON or removing then reinstalling the Drum Cartridge
• MCU PWB (PL 18.2) resolves the problem, it is highly probable that the MCU PWB had misdetected due to external noise
abnormal or noise caused by electrical discharge in the machine. Check for any noise source
around the machine and check for any abnormal electrical discharge, etc.
091-918 Drum M CRUM Communication Fail 3. Check the connection between the MCU PWB J413 and the Xero CRUM PWB C P171C for open circuit,
BSD-ON:CH9.4 short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
Communication failure with Drum M CRUM was detected. • Drum Cartridge (C) (PL 8.1)
• Xero CRUM PWB C (PL 8.5)
• MCU PWB (PL 18.2)

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091-920 Drum Y CRUM Data Broken NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

BSD-ON:CH9.3 Cause/Action
Remove and reinstall the Drum Cartridge (C) and check for improper installation. If no problems are found,
The system detected that the data written to the Drum Y CRUM and the data read from the Drum Y CRUM do
replace the Drum Cartridge (C). (PL 8.1)
not match.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Cause/Action 091-924 Drum Y CRUM Data Mismatch

Remove and reinstall the Drum Cartridge (Y) and check for improper installation. If no problems are found, BSD-ON:CH9.3
replace the Drum Cartridge (Y). (PL 8.1)
The authentication area data of Drum Y CRUM does not match.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
091-921 Drum K CRUM Not Position Cause/Action
BSD-ON:CH9.3
Remove and reinstall the Drum Cartridge (Y) and check for improper installation. If no problems are found,
replace it with the correct Drum Cartridge (Y). (PL 8.1)
The Drum K CRUM is not in the proper position (loose CRUM).

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Cause/Action 091-925 Drum M CRUM Data Mismatch

1. Turn the power OFF and ON. BSD-ON:CH9.4
2. Turn OFF the power. Remove and reinstall the Drum Cartridge (K) and check whether the Drum Car-
tridge (K) and Drum K CRUM are installed at the proper positions. The authentication area data of Drum M CRUM does not match.
If no problems are found, replace the Drum Cartridge (K). (PL 8.1)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Cause/Action
091-922 Drum M CRUM Data Broken Remove and reinstall the Drum Cartridge (M) and check for improper installation. If no problems are found,
BSD-ON:CH9.4 replace it with the correct Drum Cartridge (M). (PL 8.1)

The system detected that the data written to the Drum M CRUM and the data read from the Drum M CRUM do
not match.
091-926 Drum C CRUM Data Mismatch
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
BSD-ON:CH9.4
Cause/Action
The authentication area data of Drum C CRUM does not match.
Remove and reinstall the Drum Cartridge (M) and check for improper installation. If no problems are found,
replace the Drum Cartridge (M). (PL 8.1) NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Cause/Action
Remove and reinstall the Drum Cartridge (C) and check for improper installation. If no problems are found,
091-923 Drum C CRUM Data Broken replace it with the correct Drum Cartridge (C). (PL 8.1)
BSD-ON:CH9.4

The system detected that the data written to the Drum C CRUM and the data read from the Drum C CRUM do
not match. 091-927 Drum Y CRUM Not Position
BSD-ON:CH9.3

The Drum Y CRUM is not in the proper position (loose CRUM).

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Cause/Action
1. Turn the power OFF and ON.
2. Turn OFF the power. Remove and reinstall the Drum Cartridge (Y) and check whether the Drum Car-
tridge (Y) and Drum Y CRUM are installed at the proper positions.
If no problems are found, replace the Drum Cartridge (Y). (PL 8.1)

091-928 Drum M CRUM Not Position

BSD-ON:CH9.4

The Drum M CRUM is not in the proper position (loose CRUM).

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Cause/Action
1. Turn the power OFF and ON.
2. Turn OFF the power. Remove and reinstall the Drum Cartridge (M) and check whether the Drum Car-
tridge (M) and Drum M CRUM are installed at the proper positions.
If no problems are found, replace the Drum Cartridge (M). (PL 8.1)

091-929 Drum C CRUM Not Position

BSD-ON:CH9.4

The Drum C CRUM is not in the proper position (loose CRUM).

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Cause/Action
1. Turn the power OFF and ON.
2. Turn OFF the power. Remove and reinstall the Drum Cartridge (C) and check whether the Drum Car-
tridge (C) and Drum C CRUM are installed at the proper positions.
If no problems are found, replace the Drum Cartridge (C). (PL 8.1)

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092-649 ADC Shutter Open Fail – Activate the shutter and check for the operation sound (clack). If no operation sound can be heard,
the Shutter Solenoid (MOB ADC Assembly) is malfunctioning.
BSD-ON:CH9.23
• The connection between the MOB ADC Assembly J136 and the MCU PWB J406 for open circuit, short
circuit, and poor contact
The ADC Sensor shutters is open (cannot be closed). (this Fail is a hidden failure and it is registered only in the
History.) If no problems are found, replace the following parts in sequence:

NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch. • MOB ADC Assembly (PL 18.1)
• MCU PWB (PL 18.2)
Initial Actions
• As this might also occur due to the ADC Sensor Transfer Belt reflection output value error, check whether
Fail 092-651 (ADC Sensor Fail) has occurred as well. If it has, take action to correct Fail 092-651 first.
092-651 ADC Sensor Fail
• Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
BSD-ON:CH9.23

Cause/Action The reflected output value of the ADC Sensor Transfer Belt, the measured value of the reference board, or the
Check the following: measured value of the dark current is abnormal. (this Fail is a hidden failure and it is registered only in the His-
tory.)
• ADC Shutter Solenoid: DC330 [092-005] (Close), DC330 [092-004] (Open) (PL 18.1)
– Activate the shutter and check for the operation sound (clack). If no operation sound can be heard, NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
the Shutter Solenoid (MOB ADC Assembly) is malfunctioning.
Initial Actions
• The connection between the MOB ADC Assembly J136 and the MCU PWB J406 for open circuit, short
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
circuit, and poor contact
If no problems are found, replace the following parts in sequence:
Cause/Action
• MOB ADC Assembly (PL 18.1) Check the following:
• MCU PWB (PL 18.2)
• The ADC Sensor (MOB ADC Assembly) for contamination and improper installation (inclusive of the
bracket installation).
• The connection between the MOB ADC Assembly J136 and the MCU PWB J406 for open circuit, short
092-650 ADC Shutter Close Fail circuit, and poor contact
BSD-ON:CH9.23
• The IBT Belt for abnormalities (contamination, damage, etc.).
The ADC Sensor shutters is closed (cannot be opened). (this Fail is a hidden failure and it is registered only in If no problems are found, replace the following parts in sequence:
the History.)
• MOB ADC Assembly (PL 18.1)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. • IBT Belt (PL 6.3)
• MCU PWB (PL 18.2)
Initial Actions
• As this might also occur when the K Toner Patch is abnormally light, check whether Fail 092-652 (ADC
Patch Fail) has occurred as well. If it has, take action to correct the low density for K color and Fail 092-652
first.
092-652 ADC Patch Fail
BSD-ON:CH9.23
• Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
There is an error with one of the Y/M/C/K colors or the ADC Sensor Patch reflection output values for all colors
Cause/Action are abnormal (light). This is a hidden failure. Data is only recorded in history.)
Check the following:

• ADC Shutter Solenoid: DC330 [092-004] (Open), DC330 [092-005] (Close) (PL 18.1)

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NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. If no problems are found, replace the following parts in sequence:

Initial Actions • ATC Sensor Y (PL 8.6)

• Check whether Fail 092-651 (ADC Sensor Fail) has occurred as well. If it has, take action to correct Fail • MCU PWB (PL 18.2)
092-651 first.
• Check the following Fails and the ADC Patch Fail Counter for each color, and check the color for which
the Fail has occurred.
092-658 ATC M Amplitude Fail
– NVM [752-190/191/192/193] (ADC Patch Fail Y/M/C/K)
BSD-ON:CH9.12, CH9.16
– NVM [752-194/195/196/197] (ADC Patch Fail Counter Y/M/C/K)
• Refer to the BSD and check the related connectors of the target electrical parts for partial connections. The output deviation of M color in the ATC (Automatic Toner Control) measurement is small. This is a hidden
failure. Data is only recorded in history.)
Cause/Action
NOTE: . When the ATC Sensor alone has been replaced, perform 'DC950 ATC Sensor Setup' for the
If the density of the corresponding color (Fail) is low, refer to 'IQ-3 FIP for overall light printing' or 'IQ-4 FIP when
a particular color is light' to adjust the density correctly. appropriate color. (ADJ 18.1.10)

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
If the density is normal or the problem persists even after the adjustment, check the connection between the
MOB ADC Assembly J136 and the MCU PWB J406 for open circuit, short circuit, and poor contact. Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
If no problems are found, replace the following parts in sequence:

• MOB ADC Assembly (PL 18.1)

Cause/Action
Check the following:
• MCU PWB (PL 18.2)

• Install a Toner Cartridge (M) that contains Toner. Copy a Test Chart (499T276), etc. and check whether
the density has recovered.
092-657 ATC Y Amplitude Fail • Check whether any Toner has adhered to the facing section of the ATC Sensor M.
BSD-ON:CH9.11, CH9.16 • Dispense Motor M: DC330 [093-007] (PL 8.4)
• The connection between the MCU PWB J418 and the ATC Sensor M J134M for open circuit, short cir-
The output deviation of Y color in the ATC (Automatic Toner Control) measurement is small. This is a hidden
cuit, and poor contact.
failure. Data is only recorded in history.)
If no problems are found, replace the following parts in sequence:
NOTE: . When the ATC Sensor alone has been replaced, perform 'DC950 ATC Sensor Setup' for the
• ATC Sensor M (PL 8.6)
appropriate color. (ADJ 18.1.10)
• MCU PWB (PL 18.2)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. 092-659 ATC C Amplitude Fail
BSD-ON:CH9.13, CH9.16
Cause/Action
The output deviation of C color in the ATC (Automatic Toner Control) measurement is small. This is a hidden
Check the following: failure. Data is only recorded in history.)

• Install a Toner Cartridge (Y) that contains Toner. Copy a Test Chart (499T276), etc. and check whether
NOTE: . When the ATC Sensor alone has been replaced, perform 'DC950 ATC Sensor Setup' for the
the density has recovered. appropriate color. (ADJ 18.1.10)
• Check whether any Toner has adhered to the facing section of the ATC Sensor Y.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• Dispense Motor Y: DC330 [093-006] (PL 8.4)
• The connection between the MCU PWB J418 and the ATC Sensor Y J134Y for open circuit, short circuit, Initial Actions
and poor contact.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Cause/Action The measured temperature value of the Environment Temperature Sensor is out of the specification range.
Check the following: (this Fail is a hidden failure and it is registered only in the History.)

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• Install a Toner Cartridge (C) that contains Toner. Copy a Test Chart (499T276), etc. and check whether
the density has recovered. Initial Actions
• Check whether any Toner has adhered to the facing section of the ATC Sensor C.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• Dispense Motor C: DC330 [093-008] (PL 8.4)
• The connection between the MCU PWB J418 and the ATC Sensor C J134C for open circuit, short circuit, Cause/Action
and poor contact.
Check the following:
If no problems are found, replace the following parts in sequence:
• The detection section of the Temp & Humidity Sensor (MOB ADC Assembly) for foreign substances.
• ATC Sensor C (PL 8.6)
• The connection between the Temp & Humidity Sensor (MOB ADC Assembly) J135 and the MCU PWB
• MCU PWB (PL 18.2)
J406 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:

092-660 ATC K Amplitude Fail • MOB ADC Assembly (PL 18.1)

BSD-ON:CH9.14, CH9.16 • MCU PWB (PL 18.2)

The output deviation of K color in the ATC (Automatic Toner Control) measurement is small. This is a hidden
failure. Data is only recorded in history.)
092-662 Humidity Sensor Fail
NOTE: . When the ATC Sensor alone has been replaced, perform 'DC950 ATC Sensor Setup' for the BSD-ON:CH9.23
appropriate color. (ADJ 18.1.10)
The measured humidity value of the Environment Humidity Sensor is out of the specification range. (this Fail is
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. a hidden failure and it is registered only in the History.)
Initial Actions NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Initial Actions
Cause/Action Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Check the following:
Cause/Action
• Install a Toner Cartridge (K) that contains Toner. Copy a Test Chart (499T276), etc. and check whether Check the following:
the density has recovered.
• Check whether any Toner has adhered to the facing section of the ATC Sensor K. • The detection section of the Temp & Humidity Sensor (MOB ADC Assembly) for foreign substances.
• Dispense Motor K: DC330 [093-009] (PL 8.4) • The connection between the Temp & Humidity Sensor (MOB ADC Assembly) J135 and the MCU PWB
• The connection between the MCU PWB J418 and the ATC Sensor K J134K for open circuit, short circuit, J406 for open circuit, short circuit, and poor contact.
and poor contact. If no problems are found, replace the following parts in sequence:
If no problems are found, replace the following parts in sequence:
• MOB ADC Assembly (PL 18.1)
• ATC Sensor K PL 8.6) • MCU PWB (PL 18.2)
• MCU PWB (PL 18.2)

092-663 Minisetup ADC Fail

092-661 Temperature Sensor Fail BSD-ON:CH9.23
BSD-ON:CH9.23

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The difference of the density between two Patches created by Minisetup is too small. (this Fail is a hidden fail- • The connection between the MCU PWB J418 and the ATC Sensor Y J134Y for open circuit, short circuit,
ure and it is registered only in the History.) and poor contact.
If no problems are found, replace the following parts in sequence:
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• ATC Sensor Y (PL 8.6)
Initial Actions
• MCU PWB (PL 18.2)
• Check whether Fail 092-651 (ADC Sensor Fail) or 092-652 (ADC Patch Fail) has occurred as well. If it
has, take action to correct Fail 092-651 or 092-652 first.
• Check the following Fails and the ADC MiniSetup Fail Counter for each color, and check the color for
which the Fail has occurred. 092-666 ATC M Average Fail
– NVM [752-203/204/205/206] (ADC MiniSetup Fail Y/M/C/K) BSD-ON:CH9.12, CH9.16
– NVM [752-198/199/200/201] (ADC MiniSetup Fail Counter Y/M/C/K)
The average output value of M color is not within the specified range in the ATC (Automatic Toner Control)
• Refer to the BSD and check the related connectors of the target electrical parts for partial connections. measurement. This is a hidden failure. Data is only recorded in history.)

Cause/Action NOTE: . When the ATC Sensor alone has been replaced, perform 'DC950 ATC Sensor Setup' for the
If the density of the corresponding color (Fail) is abnormal (too high/too low), refer to 'IQ-3 FIP for overall light appropriate color. (ADJ 18.1.10)
printing' or 'IQ-4 FIP when a particular color is light' to adjust the density correctly.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

If the density is normal or the problem persists even after the adjustment, check the connection between the Initial Actions
MOB ADC Assembly J136 and the MCU PWB J406 for open circuit, short circuit, and poor contact.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

If no problems are found, replace the following parts in sequence:

Cause/Action
• MOB ADC Assembly (PL 18.1) Check the following:
• MCU PWB (PL 18.2)
• Install a Toner Cartridge (M) that contains Toner. Copy a Test Chart (499T276), etc. and check whether
the density has recovered.
• Check whether any Toner has adhered to the facing section of the ATC Sensor M.
092-665 ATC Y Average Fail
• Dispense Motor M: DC330 [093-007] (PL 8.4)
BSD-ON:CH9.11, CH9.16
• The connection between the MCU PWB J418 and the ATC Sensor M J134M for open circuit, short cir-
The average output value of Y color is not within the specified range in the ATC (Automatic Toner Control) cuit, and poor contact.
measurement. This is a hidden failure. Data is only recorded in history.) If no problems are found, replace the following parts in sequence:

NOTE: . When the ATC Sensor alone has been replaced, perform 'DC950 ATC Sensor Setup' for the • ATC Sensor M (PL 8.6)
appropriate color. (ADJ 18.1.10) • MCU PWB (PL 18.2)

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions 092-667 ATC C Average Fail

Refer to the BSD and check the related connectors of the target electrical parts for partial connections. BSD-ON:CH9.13, CH9.16

Cause/Action The average output value of C color is not within the specified range in the ATC (Automatic Toner Control)
measurement. This is a hidden failure. Data is only recorded in history.)
Check the following:

• Install a Toner Cartridge (Y) that contains Toner. Copy a Test Chart (499T276), etc. and check whether
the density has recovered.
• Check whether any Toner has adhered to the facing section of the ATC Sensor Y.
• Dispense Motor Y: DC330 [093-006] (PL 8.4)
NOTE: . When the ATC Sensor alone has been replaced, perform 'DC950 ATC Sensor Setup' for the • ATC Sensor K PL 8.6)
appropriate color. (ADJ 18.1.10) • MCU PWB (PL 18.2)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Check the following:

• Install a Toner Cartridge (C) that contains Toner. Copy a Test Chart (499T276), etc. and check whether
the density has recovered.
• Check whether any Toner has adhered to the facing section of the ATC Sensor C.
• Dispense Motor C: DC330 [093-008] (PL 8.4)
• The connection between the MCU PWB J418 and the ATC Sensor C J134C for open circuit, short circuit,
and poor contact.
If no problems are found, replace the following parts in sequence:

• ATC Sensor C (PL 8.6)

• MCU PWB (PL 18.2)

092-668 ATC K Average Fail

BSD-ON:CH9.14, CH9.16

The average output value of K color is not within the specified range in the ATC (Automatic Toner Control)
measurement. This is a hidden failure. Data is only recorded in history.)

NOTE: . When the ATC Sensor alone has been replaced, perform 'DC950 ATC Sensor Setup' for the
appropriate color. (ADJ 18.1.10)

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Check the following:

• Install a Toner Cartridge (K) that contains Toner. Copy a Test Chart (499T276), etc. and check whether
the density has recovered.
• Check whether any Toner has adhered to the facing section of the ATC Sensor K.
• Dispense Motor K: DC330 [093-009] (PL 8.4)
• The connection between the MCU PWB J418 and the ATC Sensor K J134K for open circuit, short circuit,
and poor contact.
If no problems are found, replace the following parts in sequence:

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093-300 Marking Drawer Interlock Open 093-314 Dispense Broken Y
BSD-ON:CH1.12 BSD-ON:CH9.15, CH9.16

The Marking Drawer is pulled out. The system detected that Dispenser Y is damaged.

NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions Initial Actions

Refer to the BSD and check the related connectors of the target electrical parts for partial connections. • Check NVM [762-368] (Dispense Status Y). If it has become '3', be sure to clear it to '0' before repairing
the problem. (0, 1, and 2 are normal values)
Cause/Action • Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Check the following:
Cause/Action
• Check whether the Marking Drawer is installed properly on the Drawer Rail. Check the following:
• Check whether the Marking Drawer is pushed in properly.
• Check the Drawer Connector between the Marking Drawer and the Main Unit for broken/bent pins, for- • Low Toner Sensor Y: DC330 [093-200] (PL 8.4)
eign substances, burns, and etc. • Dispense Motor Y: DC330 [093-006] (PL 8.4)
• The Marking Drawer for improper latching. • The Auger for revolution failure and toner blockage, and the Drive Gear for wear and damage.
If no problems are found, replace the ESS PWB. (PL 35.2) If no problems are found, replace the following parts in sequence:

• IOT Drive PWB (PL 18.2)

• Low Toner Sensor PWB (PL 8.3)
093-313 Toner Filling Fail • MCU PWB (PL 18.2)
BSD-ON:CH9.15, CH9.17

Although the Refill Toner operation was performed 6 times, the Automatic Refill Toner operation was inter- 093-315 Dispense Broken M
rupted as the Low Toner Sensor is unable to detect the existence of toner (High).
BSD-ON:CH9.15, CH9.16
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
The system detected that Dispenser M is damaged.
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Cause/Action • Check NVM [762-369] (Dispense Status M). If it has become '3', be sure to clear it to '0' before repairing
Check the following: the problem. (0, 1, and 2 are normal values)
• Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• The Toner Cartridge Y/M/C/K1/K2 for failure. (PL 8.1)
• Cartridge Motor Y/M/C/K1/K2: DC330 [093-001/002/003/004/005] (PL 8.8) Cause/Action
• Low Toner Sensor Y/M/C/K: DC330 [093-200/201/202/203] (PL 8.4) Check the following:
If no problems are found, replace the following parts in sequence:
• Low Toner Sensor M: DC330 [093-201] (PL 8.4)
• IOT Drive PWB (PL 18.2)
• Dispense Motor M: DC330 [093-007] (PL 8.4)
• Low Toner Sensor PWB (PL 8.3)
• The Auger for revolution failure and toner blockage, and the Drive Gear for wear and damage.
• MCU PWB (PL 18.2)
If no problems are found, replace the following parts in sequence:

• IOT Drive PWB (PL 18.2)

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• Low Toner Sensor PWB (PL 8.3) • The Auger for revolution failure and toner blockage, and the Drive Gear for wear and damage.
• MCU PWB (PL 18.2) If no problems are found, replace the following parts in sequence:

• IOT Drive PWB (PL 18.2)

093-316 Dispense Broken C • Low Toner Sensor PWB (PL 8.3)
• MCU PWB (PL 18.2)
BSD-ON:CH9.15, CH9.16

The system detected that Dispenser C is damaged.

093-320 Deve Motor Fail
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
BSD-ON:CH9.10
Initial Actions
The Deve Motor rotation error was detected. When the Lock Up (Deve Motor Fail) signal of the Motor Drive out-
• Check NVM [762-370] (Dispense Status C). If it has become '3', be sure to clear it to '0' before repairing
put was monitored at the specified time interval when a certain time has passed after the Deve Motor operation
the problem. (0, 1, and 2 are normal values) had started, it was found to have failed the specified number of times in a row.
• Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Cause/Action
Initial Actions
Check the following:
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• Low Toner Sensor C: DC330 [093-202] (PL 8.4)
• Dispense Motor C: DC330 [093-008] (PL 8.4) Procedure
• The Auger for revolution failure and toner blockage, and the Drive Gear for wear and damage. Turn OFF the power. Remove the Rear Upper Cover and disconnect the IIT PWB connector J7191 (Flat
Cable). Remove the MCU Cover and open the Chassis Assembly. Turn the rotor of the Deve Motor manually..
If no problems are found, replace the following parts in sequence:
Does the rotor rotate with no load?
• IOT Drive PWB (PL 18.2) Y N
Check the following:
• Low Toner Sensor PWB (PL 8.3)
• The Deve Drive Assembly Gear for wear, damage, and blockage. (PL 3.6)
• MCU PWB (PL 18.2)
• The Developer Housing Kit (Y, M, C) for improper installation and the Auger section for blockage.
(PL 8.6)
• The Auger section in Drum Cartridge (Y, M, C) for blockage.
093-317 Dispense Broken K • The Seal Roll (within the Drum Cartridge) for improper installation.
BSD-ON:CH9.15, CH9.16
Turn the power ON and enter the Diag mode. Turn ON DC330 [093-018] (Deve Y, M, C Drive Motor).. Does
The system detected that Dispenser K is damaged. the Deve Y, M, C Drive Motor rotate?
Y N
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. Is the voltage between the Deve Y, M, C Drive Motor J205-1 (+) and the GND (-) +24VDC?
Y N
Initial Actions Refer to BSD CH1.13 and check the +24VDC circuit to the Deve Y, M, C Drive Motor J205-1.
• Check NVM [762-371] (Dispense Status K). If it has become '3', be sure to clear it to '0' before repairing
the problem. (0, 1, and 2 are normal values) Is the voltage between the Deve Y, M, C drive Motor J206-1 (+) and the GND (-) +5VDC?
• Refer to the BSD and check the related connectors of the target electrical parts for partial connections. Y N
Is the voltage between the MCU PWB J412-B15 (+) and the GND (-) +5VDC?
Y N
Cause/Action Refer to BSD CH1.4 and CH1.5 and check the +5VDC circuit to the MCU PWB J412-B15.
Check the following:
Check the connection between the Deve Y, M, C Drive Motor J206-1 and the MCU PWB J412-B15
• Low Toner Sensor K: DC330 [093-203] (PL 8.4) for open circuit and poor contact.
• Dispense Motor K: DC330 [093-009] (PL 8.4)

A B
A B
Turn OFF the power and check the connection between the MCU PWB J412 and the Deve Y, M, C Drive BSD-ON:CH9.5
Motor J206 for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence: Preparation for replacing the Toner Cartridge (C) is required.
• Deve Y, M, C Drive Motor (PL 3.6)
• MCU PWB (PL 18.2) Cause/Action
The Toner Cartridge (C) needs to be replaced soon. Prepare a new Toner Cartridge (C). Replace the Toner
Press the Stop button and turn OFF the power. Check the connection between the Deve Y, M, C Drive Motor Cartridge (C) as required. (PL 8.1)
J206-4 and the MCU PWB J412-B12 for open circuit, short circuit, and poor contact.
If no problems are found, replace the MCU PWB. (PL 18.2)

093-421 Toner K1 Near Empty & K2 Empty

093-329 Toner Refill Stop BSD-ON:CH9.5
BSD-ON:CH9.5
The Toner Cartridge (K1) needs to be replaced soon, while the Toner Cartridge (K2) must be replaced.
It was detected that a Refill Toner Cartridge is being used. (When NVM [761-109] (Custom Mode Switch) is set
to '2' (One Time CRUM Mode)) Cause/Action
Replace the Toner Cartridge (K2). Also, replace the Toner Cartridge (K1) as required. (PL 8.1)
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Cause/Action
Replace it with an appropriate Toner Cartridge and turn the power OFF then ON.
093-422 Toner K2 Near Empty & K1 Empty
BSD-ON:CH9.5

093-407 Toner Y Pre Near Empty The Toner Cartridge (K2) needs to be replaced soon, while the Toner Cartridge (K1) must be replaced.
BSD-ON:CH9.5
Cause/Action
Preparation for replacing the Toner Cartridge (Y) is required. Replace the Toner Cartridge (K1). Also, replace the Toner Cartridge (K2) as required. (PL 8.1)

Cause/Action
The Toner Cartridge (Y) needs to be replaced soon. Prepare a new Toner Cartridge (Y). Replace the Toner
Cartridge (Y) as required. (PL 8.1) 093-423 Toner Y Near Empty
BSD-ON: CH9.5

The Toner Cartridge (Y) needs to be replaced soon.

093-408 Toner M Pre Near Empty
BSD-ON:CH9.5 Cause/Action
The Toner Cartridge (Y) needs to be replaced soon. Replace the Toner Cartridge (Y) as required. (PL 8.1)
Preparation for replacing the Toner Cartridge (M) is required.
093-424 Toner M Near Empty
Cause/Action BSD-ON: CH9.5
The Toner Cartridge (M) needs to be replaced soon. Prepare a new Toner Cartridge (M). Replace the Toner
Cartridge (M) as required. (PL 8.1) The Toner Cartridge (M) needs to be replaced soon.

Cause/Action
The Toner Cartridge (M) needs to be replaced soon. Replace the Toner Cartridge (M) as required. (PL 8.1)
093-409 Toner C Pre Near Empty
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Cause/Action
Check the following:
093-425 Toner C Near Empty
BSD-ON: CH9.5 • Low Toner Sensor M: DC330 [093-201] (PL 8.4)
• Dispense Motor M: DC330 [093-007] (PL 8.4)
The Toner Cartridge (C) needs to be replaced soon. • The Auger for revolution failure and toner blockage, and the Drive Gear for wear and damage.
If no problems are found, replace the following parts in sequence:
Cause/Action
The Toner Cartridge (C) needs to be replaced soon. Replace the Toner Cartridge (C) as required. (PL 8.1) • IOT Drive PWB (PL 18.2)
• Low Toner Sensor PWB (PL 8.3)
• MCU PWB (PL 18.2)

093-600 Dispense Near Broken Y

BSD-ON:CH9.15, CH9.16 093-602 Dispense Near Broken C
BSD-ON:CH9.15, CH9.16
The Dispenser Y may be damaged.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. The Dispenser C may be damaged.

Initial Actions NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Cause/Action
Check the following: Cause/Action
Check the following:
• Low Toner Sensor Y: DC330 [093-200] (PL 8.4)
• Dispense Motor Y: DC330 [093-006] (PL 8.4) • Low Toner Sensor C: DC330 [093-202] (PL 8.4)
• The Auger for revolution failure and toner blockage, and the Drive Gear for wear and damage. • Dispense Motor C: DC330 [093-008] (PL 8.4)
If no problems are found, replace the following parts in sequence: • The Auger for revolution failure and toner blockage, and the Drive Gear for wear and damage.
If no problems are found, replace the following parts in sequence:
• IOT Drive PWB (PL 18.2)
• Low Toner Sensor PWB (PL 8.3)
• IOT Drive PWB (PL 18.2)
• MCU PWB (PL 18.2)
• Low Toner Sensor PWB (PL 8.3)
• MCU PWB (PL 18.2)

093-601 Dispense Near Broken M

BSD-ON:CH9.15, CH9.16 093-603 Dispense Near Broken K
The Dispenser M may be damaged. BSD-ON:CH9.15, CH9.16

The Dispenser K may be damaged.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Cause/Action
Check the following:
093-924 Toner K1 CRUM Communication Fail
• Low Toner Sensor K: DC330 [093-203] (PL 8.4) BSD-ON:CH9.5
• Dispense Motor K: DC330 [093-009] (PL 8.4)
• The Auger for revolution failure and toner blockage, and the Drive Gear for wear and damage. Communication failure with Toner Cartridge (K1) CRUM was detected.
If no problems are found, replace the following parts in sequence:
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• IOT Drive PWB (PL 18.2) Initial Actions
• Low Toner Sensor PWB (PL 8.3)
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
• MCU PWB (PL 18.2)
Cause/Action
1. Turn the power OFF and ON.
093-912 Toner K Empty
NOTE: . If this resolves the problem, it is highly probable that the MCU PWB had misdetected due
BSD-ON:CH9.5
to external noise abnormal or noise caused by electrical discharge in the machine. Check for any
noise source around the machine and check for any abnormal electrical discharge, etc.
The Toner Cartridge (K1) and (K2) must be replaced.
2. Check the connection between the Toner Cartridge CRUM PWB K1 J172K1 and the MCU PWB J414 for
Cause/Action open circuit, short circuit, and poor contact.
Replace the Toner Cartridges (K1) and (K2). (PL 8.1) If no problems are found, replace the following parts in sequence:
• Toner Cartridge CRUM PWB K1 (PL 8.3)
• MCU PWB (PL 18.2)
• Toner Cartridge (K1) (PL 8.1)
093-918 Toner K2 CRUM Communication Fail
BSD-ON:CH9.5

Communication failure with Toner Cartridge (K2) CRUM was detected.

093-925 Toner K1 CRUM Data Broken Fail
BSD-ON:CH9.5
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
The system detected that the data written to the Toner Cartridge (K1) CRUM and the data read from the Toner
Initial Actions Cartridge (K1) CRUM do not match.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Cause/Action Cause/Action
1. Turn the power OFF and ON. 1. Turn the power OFF and ON.
NOTE: . If this resolves the problem, it is highly probable that the MCU PWB had misdetected due 2. Remove and reinstall the Toner Cartridge (K1) and check for improper installation.
to external noise abnormal or noise caused by electrical discharge in the machine. Check for any If the problem persists, replace the Toner Cartridge (K1). (PL 8.1)
noise source around the machine and check for any abnormal electrical discharge, etc.

2. Check the connection between the Toner Cartridge CRUM PWB C/K2 J172C and the MCU PWB J414
for open circuit, short circuit, and poor contact.
If no problems are found, replace the following parts in sequence:
093-926 Toner K1 CRUM Data Mismatch Fail
BSD-ON:CH9.5
• Toner Cartridge CRUM PWB C/K2 (PL 8.3)
• MCU PWB (PL 18.2) The authentication area data of Toner Cartridge (K1) CRUM does not match.
• Toner Cartridge (K2) (PL 8.1)

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NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. NOTE: . If this resolves the problem, it is highly probable that the MCU PWB had misdetected due
to external noise abnormal or noise caused by electrical discharge in the machine. Check for any
Cause/Action noise source around the machine and check for any abnormal electrical discharge, etc.
1. Turn the power OFF and ON.
2. Check the connection between the Toner Cartridge CRUM PWB Y/M J172Y and the MCU PWB J414 for
2. Remove and reinstall the Toner Cartridge (K1) and check for improper installation.
open circuit, short circuit, and poor contact.
If the problem persists, replace the Toner Cartridge (K1). (PL 8.1)
If no problems are found, replace the following parts in sequence:
• Toner Cartridge CRUM PWB Y/M (PL 8.3)
• MCU PWB (PL 18.2)
093-927 Toner Y CRUM Communication Fail • Toner Cartridge (M) (PL 8.1)

BSD-ON:CH9.5

Communication failure with Toner Cartridge (Y) CRUM was detected. 093-929 Toner C CRUM Communication Fail
BSD-ON:CH9.5
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Communication failure with Toner Cartridge (C) CRUM was detected.
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Cause/Action Initial Actions

1. Turn the power OFF and ON. Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

NOTE: . If this resolves the problem, it is highly probable that the MCU PWB had misdetected due Cause/Action
to external noise abnormal or noise caused by electrical discharge in the machine. Check for any
noise source around the machine and check for any abnormal electrical discharge, etc. 1. Turn the power OFF and ON.
NOTE: . If this resolves the problem, it is highly probable that the MCU PWB had misdetected due
2. Check the connection between the Toner Cartridge CRUM PWB Y/M J172Y and the MCU PWB J414 for
to external noise abnormal or noise caused by electrical discharge in the machine. Check for any
open circuit, short circuit, and poor contact.
noise source around the machine and check for any abnormal electrical discharge, etc.
If no problems are found, replace the following parts in sequence:
• Toner Cartridge CRUM PWB Y/M (PL 8.3) 2. Check the connection between the Toner Cartridge CRUM PWB C/K2 J172C and the MCU PWB J414
for open circuit, short circuit, and poor contact.
• MCU PWB (PL 18.2)
If no problems are found, replace the following parts in sequence:
• Toner Cartridge (Y) (PL 8.1)
• Toner Cartridge CRUM PWB C/K2 (PL 8.3)
• MCU PWB (PL 18.2)
093-928 Toner M CRUM Communication Fail • Toner Cartridge (C) (PL 8.1)

BSD-ON:CH9.5

Communication failure with Toner Cartridge (M) CRUM was detected. 093-932 Toner Cartridge Exchange Time Over
BSD-ON:CH9.5, CH1.12
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
The Toner Cartridge Exchange Time has been exceeded during print operation with the Toner Cartridge
Initial Actions Cover opened.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Cause/Action
Initial Actions
1. Turn the power OFF and ON.
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
Cause/Action NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Check the following: Cause/Action
1. Turn the power OFF and ON.
• The Dispense Cover Switch 1/2 for improper installation.
2. Remove and reinstall the Toner Cartridge (C) and check for improper installation.
• Dispense Cover Switch 1/2: DC330 [093-205] (PL 8.3)
If the problem persists, replace the Toner Cartridge (C). (PL 8.1)
• The Toner Cartridge Cover for improper installation. (PL 8.2)
If no problems are found, replace the MCU PWB. (PL 18.2)

093-936 Toner K2 CRUM Data Broken Fail

093-933 Toner Y CRUM Data Broken Fail BSD-ON:CH9.5

BSD-ON:CH9.5
The system detected that the data written to the Toner Cartridge (K2) CRUM and the data read from the Toner
Cartridge (K2) CRUM do not match.
The system detected that the data written to the Toner Cartridge (Y) CRUM and the data read from the Toner
Cartridge (Y) CRUM do not match.
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. Cause/Action
Cause/Action 1. Turn the power OFF and ON.
2. Remove and reinstall the Toner Cartridge (K2) and check for improper installation.
1. Turn the power OFF and ON.
If the problem persists, replace the Toner Cartridge (K2). (PL 8.1)
2. Remove and reinstall the Toner Cartridge (Y) and check for improper installation.
If the problem persists, replace the Toner Cartridge (Y). (PL 8.1)

093-937 Toner Y CRUM Data Mismatch Fail

093-934 Toner M CRUM Data Broken Fail BSD-ON:CH9.5

BSD-ON:CH9.5
The authentication area data of Toner Cartridge (Y) CRUM does not match.

The system detected that the data written to the Toner Cartridge (M) CRUM and the data read from the Toner
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Cartridge (M) CRUM do not match.
Cause/Action
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
1. Turn the power OFF and ON.
Cause/Action 2. Remove and reinstall the Toner Cartridge (Y) and check for improper installation.
1. Turn the power OFF and ON. If the problem persists, replace the Toner Cartridge (Y). (PL 8.1)
2. Remove and reinstall the Toner Cartridge (M) and check for improper installation.
If the problem persists, replace the Toner Cartridge (M). (PL 8.1)

093-938 Toner M CRUM Data Mismatch Fail

BSD-ON:CH9.5
093-935 Toner C CRUM Data Broken Fail
The authentication area data of Toner Cartridge (M) CRUM does not match.
BSD-ON:CH9.5
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
The system detected that the data written to the Toner Cartridge (C) CRUM and the data read from the Toner
Cartridge (C) CRUM do not match. Cause/Action
1. Turn the power OFF and ON.

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2. Remove and reinstall the Toner Cartridge (M) and check for improper installation.
If the problem persists, replace the Toner Cartridge (M). (PL 8.1)

093-939 Toner C CRUM Data Mismatch Fail

BSD-ON:CH9.5

The authentication area data of Toner Cartridge (C) CRUM does not match.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Cause/Action
1. Turn the power OFF and ON.
2. Remove and reinstall the Toner Cartridge (C) and check for improper installation.
If the problem persists, replace the Toner Cartridge (C). (PL 8.1)

093-940 Toner K2 CRUM Data Mismatch Fail

BSD-ON:CH9.5

The authentication area data of Toner Cartridge (K2) CRUM does not match.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Cause/Action
1. Turn the power OFF and ON.
2. Remove and reinstall the Toner Cartridge (K2) and check for improper installation.
If the problem persists, replace the Toner Cartridge (K2). (PL 8.1)
094-320 1st BTR Retract Fail • 1st BTR Retract Motor: DC330 [094-001] (Contact), DC330 [094-002] (Retract) (PL 6.4)
If no problems are found, replace the following parts in sequence:
BSD-ON:CH9.22

• IOT Drive PWB (PL 18.2)

After the 1st BTR Retract operation has started, it does not complete within the specified time.
• MCU PWB (PL 18.2)
NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
094-322 2nd BTR Retract Fail
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
BSD-ON:CH9.25, CH9.9

Cause/Action After the 2nd BTR Retract operation has started, it does not complete within the specified time.
Check the following:
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
• 1st BTR Contact/Retract Sensor: DC330 [094-200] (PL 6.4)
Enter the Diag mode. Perform the following and check whether the value of the counter display goes up.
Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
1. Turn ON DC330 [094-200] (1st BTR Contact/Retract Sensor).
2. Turn ON DC330 [094-002] (1st BTR Retract Motor (Retract)).
3. Turn ON DC330 [094-200] (1st BTR Contact/Retract Sensor).
Cause/Action
Check the following:
4. Select [Show Current Status].
• 1st BTR Retract Motor: DC330 [094-001] (Contact), DC330 [094-002] (Retract) (PL 6.4)
• 2nd BTR Contact/Retract Sensor: DC330 [094-201] (PL 6.8)
If no problems are found, replace the following parts in sequence:
Enter the Diag mode. Perform the following and check whether the value of the counter display goes up.

• IOT Drive PWB (PL 18.2) 1. Turn ON DC330 [042-001] (Main Motor).

• MCU PWB (PL 18.2) 2. Turn ON DC330 [094-201] (2nd BTR Contact/Retract Sensor).
3. Turn ON DC330 [094-004] (2nd BTR Retract Cam Drive Clutch (Retract)).
4. Turn ON DC330 [094-201] (2nd BTR Contact/Retract Sensor).
094-321 1st BTR Contact Fail 5. Select [Show Current Status].
BSD-ON:CH9.22 • 2nd BTR Retract Cam Drive Clutch: DC330 [094-003] (Contact), DC330 [094-004] (Retract) (PL 3.4)
The coil resistance of the 2nd BTR Retract Cam Drive Clutch: approx. 155 Ohm (When coil temperature
After the 1st BTR Contact operation has started, it does not complete within the specified time. is 20 degrees C)
– Between IOT Drive PWB J433 pin-10 and J433 pin-11
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. • Main Motor: DC330 [042-001] (PL 3.4)
Initial Actions • Deve K Drive Clutch: DC330 [093-023] (PL 3.4)
The coil resistance of the Deve K Drive Clutch: approx. 113 Ohm (When coil temperature is 20 degrees
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.
C)
– Between IOT Drive PWB J433 pin-8 and J433 pin-9
Cause/Action
Check the following: NOTE: Lower the IBT Unit before performing DC330 [093-023].

• The Drive Gear for wear and damage.

• 1st BTR Contact/Retract Sensor: DC330 [094-200] (PL 6.4)
If no problems are found, replace the following parts in sequence:
Enter the Diag mode. Perform the following and check whether the value of the counter display goes up.
1. Turn ON DC330 [094-200] (1st BTR Contact/Retract Sensor). • IOT Drive PWB (PL 18.2)
2. Turn ON DC330 [094-001] (1st BTR Retract Motor (Contact)). • MCU PWB (PL 18.2)
3. Turn ON DC330 [094-200] (1st BTR Contact/Retract Sensor).
4. Select [Show Current Status].

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094-323 2nd BTR Contact Fail

BSD-ON:CH9.25, CH9.9

After the 2nd BTR Contact operation has started, it does not complete within the specified time.

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Initial Actions
Refer to the BSD and check the related connectors of the target electrical parts for partial connections.

Cause/Action
Check the following:

• 2nd BTR Contact/Retract Sensor: DC330 [094-201] (PL 6.8)

Enter the Diag mode. Perform the following and check whether the value of the counter display goes up.
1. Turn ON DC330 [042-001] (Main Motor).
2. Turn ON DC330 [094-201] (2nd BTR Contact/Retract Sensor).
3. Turn ON DC330 [094-003] (2nd BTR Retract Cam Drive Clutch (Contact)).
4. Turn ON DC330 [094-201] (2nd BTR Contact/Retract Sensor).
5. Select [Show Current Status].
• 2nd BTR Retract Cam Drive Clutch: DC330 [094-003] (Contact), DC330 [094-004] (Retract) (PL 3.4)
The coil resistance of the 2nd BTR Retract Cam Drive Clutch: approx. 155 Ohm (When coil temperature
is 20 degrees C)
– Between IOT Drive PWB J433 pin-10 and J433 pin-11
• Main Motor: DC330 [042-001] (PL 3.4)
• Deve K Drive Clutch: DC330 [093-023] (PL 3.4)
The coil resistance of the Deve K Drive Clutch: approx. 113 Ohm (When coil temperature is 20 degrees
C)
– Between IOT Drive PWB J433 pin-8 and J433 pin-9

NOTE: Lower the IBT Unit before performing DC330 [093-023].

• The Drive Gear for wear and damage.

If no problems are found, replace the following parts in sequence:

• IOT Drive PWB (PL 18.2)

• MCU PWB (PL 18.2)
 A B
2.2.2.1 AC Power FIP Check the +5VDC circuit for a short circuit in the frame by referring to Chapter 7 Wiring Data.

Procedure Turn ON the power switch (to supply the power).. Are the voltages between the LVPS N11A J502-1/2/3/4
Plug the Power Cord into the outlet. Does the GFI remains ’ON’? (+) and the GND (-) +5V?
Y N Y N
Check for leakage, overvoltage of the AC input, and short circuit at the AC circuit. Are the voltages between the LVPS N11A J511-2/4 (+) and the GND (-) +3.3V?
Y N
Turn the Main Power Switch ON. Does the GFI remains ’ON’? Check the circuit to the LVPS N11A J511-2 or J511-4.
Y N
Check the AC circuits for short circuit Turn OFF the power and disconnect the LVPS N11A J502. After 15 s has passed, turn ON the machine.
Are the voltages between the LVPS N11A P502-1/2/3/4 (+) and the GND (-) +5V?
Turn OFF the power and unplug the Power Cord from the outlet. Remove the LVPS N11A. Plug the Power Y N
Cord into the outlet. Is the voltage between the GFI J76-2 and J76-1 200VAC to 240VAC? Replace the LVPS N11A. (PL 18.3)
Y N
Unplug the Power Cord from the outlet. Is the voltage at the outlet 200VAC to 240VAC? Refer to Chapter 7 Wiring Data and check the +5VDC_SQ/IOT circuit for short circuit in the frame.
Y N
Check the customer's Breaker Check the wire to the applicable component for an open circuit or poor contact by referring to Chapter 7 Wiring
Data.
Check the Power Cord for open circuits and poor contacts. If no problems are found, replace the Inlet
Chassis Assembly. (PL 18.3) 2.2.2.3 +24VDC Power FIP (IOT)
Unplug the Power Cord from the outlet and reinstall the LVPS N11A. NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.
Plug the Power Cord into the outlet and turn ON the main power switch. Is the voltage between the LVPS
N11A J19-1 and J19-2 200VAC to 240VAC? Procedure
Y N Turn the power ON (turn ON the main power switch then turn ON the power switch).. Are the voltages
Turn the power OFF and unplug the Power Cord from the outlet. Check the connections between the GFI between the LVPS N11A J503-1/2, J512 -2/4 (+) and the GND (-) +24VDC?
J76-2, 1 and the LVPS N11A J19-1, 2 for open circuits and poor contacts. Y N
If no problems are found, replace the following parts in sequence: Is the voltage between the LVPS N11A J19-1 and J19-2 200VAC to 240VAC?
• Main Power Switch (PL 19.1) Y N
• AC Power Supply N11A (PL 18.3) Go to '2.2.2.1 AC Power FIP'.

Check the AC circuit to each component by referring to Chapter 7 Wiring Data. Are the voltages between the LVPS N11A J511-2 (+) and the GND (-) +3.3V?
Y N
Check the circuit to the LVPS N11A J511-2.
2.2.2.2 +5VDC Power FIP
NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch. Turn OFF the power and disconnect the LVPS N11A J503 and J512. After 15 s has passed, turn ON the
machine. Are the voltages between the LVPS N11A P503-1/2, P512 -2/4 (+) and the GND (-)
Procedure +24VDC?
Turn ON the main power switch (to supply the main power).. Are the voltages between the LVPS N11A Y N
J501-1/2/3 (+) and the GND (-) +5V? Replace the LVPS N11A. (PL 18.3)
Y N
Is the voltage between the LVPS N11A J19-1 and J19-2 200VAC to 240VAC ? Check the +24VDC_SQ circuit for a short circuit in the frame by referring to Chapter 7 Wiring Data.
Y N
Go to '2.2.2.1 AC Power FIP'. Are the voltages between the LVPS N11A J509-1/2/3 (+) and the GND (-) +24V?
Y N
Turn OFF the power and disconnect the LVPS N11A J501. After 15 s has passed, turn ON the machine. Is the voltage between the LVPS N11A J511-3 (+) and the GND (-) +3.3V?
Are the voltages between the LVPS N11A P501-1/2/3 (+) and the GND (-) +5V? Y N
Y N Check the circuit to the LVPS N11A J511-3.
Replace the LVPS N11A. (PL 18.3)

A B A B
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A B
Turn OFF the power and disconnect the LVPS N11A J509. After 15 s has passed, turn ON the machine.
Are the voltages between the LVPS N11A P509-1/2/3 (+) and the GND (-) +24V?
Y N
Replace the LVPS N11A. (PL 18.3)

Check the +24VDC_C13 circuit for a short circuit in the frame by referring to Chapter 7 Wiring Data.

Check the wire to the applicable component for an open circuit or poor contact by referring to Chapter 7 Wiring
Data.

2.2.2.4 +24VDC Power FIP (IIT)

NOTE: . When turning the power OFF, turn OFF the power switch first and then the main power switch.

Procedure
Turn the power ON (turn ON the main power switch then turn ON the power switch).. Are the voltages
between the LVPS CC4 J504-3, J505-1/2 (+) and the GND (-) +24VDC?
Y N
Is the voltage between the LVPS CC4 J8-2 and J8-1 200VAC to 240VAC?
Y N
Go to '2.2.2.1 AC Power FIP'.

Measure the voltages between the LVPS CC4 J506-1/2/3 (+) and the GND (-).
• J506-1: +5VDC
• J506-2: 0VDC
• J506-3: +3.3VDC
Are the voltages correct?
Y N
Check the circuits that have different voltages.

Turn OFF the power and disconnect the LVPS CC4 J504 and J505 After 15 s has passed, turn ON the
machine. Are the voltages between the LVPS CC4 P504-3, P505-1/2 (+) and the GND (-)
+24VDC?
Y N
Replace the LVPS CC4. (PL 18.3)

Check the +24VDC_SQ circuit for a short circuit in the frame by referring to Chapter 7 Wiring Data.

Check the wire to the applicable component for an open circuit or poor contact by referring to Chapter 7 Wiring
Data.
2.2.3.1 Reflective Sensor Failure FIP Procedure
Procedure

Figure 1 2002

Figure 1 2001
Enter DC330[XXX-XXX]. Block the sensor.. Is [HIGH] displayed?
Y N
Enter DC330 [XXXX-XXX]. Block the sensor with a sheet of blank paper. Is [LOW] displayed? Remove the connector on the sensor. Does the display change to [HIGH]?
Y N
Y N
Is +5VDC measured between the Pin 2 (+) and the GND (-) of the sensor?
Check the wire between Pin 2 of the sensor and Pin 8 of the PWB for a short circuit. If no problems
Y N are found, replace the PWB.
Check the wire between Pin 2 of the sensor and Pin 8 of the PWB for an open circuit or poor contact.
If no problems are found, replace the PWB.
Replace the sensor.

Is +5VDC measured between the Pin 1 (+) and Pin 3 of the sensor?
Clear away the obstacles on the sensor light path.. Does the display change to [LOW]?
Y N
Y N
Is +5VDC measured between the Pin 4 (+) and Pin 5 of the PWB? Is +5VDC measured between the Pin 2 (+) and the GND (-) of the sensor?
Y N
Y N
Replace the PWB.
Check the wire between Pin 2 of the sensor and Pin 8 of the PWB for an open circuit or poor contact.
If no problems are found, replace the PWB.
Check the wire between Pin 4 of the PWB and Pin 1 of the sensor, and the wire between Pin 5 of the
PWB and Pin 3 of the sensor for an open circuit or poor contact.
Is +5VDC measured between Pin 1 (+) and Pin 3 (-) of the sensor?
Y N
Check the sensor for contamination and improper installation.
Check the wire between Pin 4 of the PWB and Pin 1 of the sensor, and the wire between Pin 5 of the
If no problems are found, replace the sensor.
PWB and Pin 3 of the sensor for an open circuit or poor contact.
If no problems are found, replace the PWB.
Remove the blank paper from the sensor. Is [HIGH] displayed?
Y N
Check the sensor for contamination.
Remove the connector on the sensor. Does the display change to [HIGH]? If no problems are found, replace the sensor.
Y N
Check the wire between Pin 2 of the sensor and Pin 8 of the PWB for a short circuit.
Check installation of the sensor, bending on the actuator, and operation.
If no problems are found, replace the PWB. If no problems are found, replace the sensor.

Check installation of the sensor and incident light diffraction. If no problems are found, replace the sen- 2.2.3.3 Switch (Normal/Open) Failure FIP
sor.

Check installation of the sensor. If no problems are found, replace the sensor.
2.2.3.2 Permeable Sensor Failure FIP

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Procedure Procedure

Figure 1 2003 Figure 1 2004

Enter DC330[XXX-XXX]. Turn ON the switch. Is [LOW] displayed? NOTE: . Before performing this FIP, ensure that there is no mechanical problem with the solenoid and the
Y N clutch.
Between Pin 2(+) and GND(-) of the switch, is the voltage +5VDC?
Go to the DC330[XXX-XXX] and turn it ON.. Is +24VDC measured between Pin 3(+) and GND (-) of the
Y N
PWB?
Check the wire between the Pin 2 of the switch and Pin 3 of the PWB for an open circuit or poor con-
tact. Y N
Between Pin 2(+) and GND(-) of the solenoid/clutch, is the voltage +24VDC?
If no problems are found, replace the PWB.
Y N
When the switch between Pin 1(+) and GND(-) is turned ON, is the voltage +5VDC? Between Pin 1(+) and GND(-) of the solenoid/clutch, is the voltage +24VDC?
Y N
Y N
Check the wire between Pin 4 of the PWB and Pin 1 of the solenoid/clutch for an open circuit or
Replace the switch.
poor contact.
If no problems are found, replace the PWB.
Check the wire between Pin 4 of the PWB and Pin 1 of the switch for an open circuit and poor contact.
If no problems are found, replace the PWB.
Replace the solenoid/clutch.
Turn OFF the switch. Is [HIGH] displayed?
Check the wire between Pin 3 of the PWB and Pin 2 of the solenoid/clutch for an open circuit or poor con-
Y N
Remove the connector on the switch. Is [HIGH] displayed? tact.
Y N
Replace the PWB.
Check the wire between Pin 2 of the switch and Pin 3 of the PWB for a short circuit.
If no problems are found, replace the PWB. 2.2.3.5 Solenoid/Clutch Left Energized Failure FIP
Replace the switch.

Check installation of the switch.

If no problems are found, replace the switch.
2.2.3.4 Solenoid/Clutch Not Energized Failure FIP
 A B C
Procedure Y N
Replace the PWB.

Check the wire between Pin 4 of the PWB and Pin 1 of the motor for an open circuit or poor con-
tact.

Replace the motor.

Check the wire between Pin 3 of the PWB and Pin 2 of the motor for an open circuit or poor contact.

Replace the PWB.

2.2.3.7 Motor Left Running Failure FIP
Procedure
Figure 1 2004

Turn OFF the power.

Remove the connector on the PWB.. Is the resistance 10Ohm or less between Pin 3 of the connector
and the frame?
Y N
Replace the PWB.

Check the wire between Pin 3 of the connector and Pin 2 of the solenoid/clutch for a short circuit.
If no problems are found, replace the solenoid/clutch.
2.2.3.6 Motor Does Not Rotate Failure FIP
Procedure
Figure 1 2005

Turn OFF the power. Remove the connector on the PWB. Is the resistance 10Ohm or less between
Pin 3 of the connector and the frame?
Y N
Replace the PWB.

Check the wire between Pin 3 of the connector and Pin 2 of the motor for a short circuit.
If no problems are found, replace the motor.
2.2.3.8 NIP/RELEASE SOLENOID Not Energized Failure FIP

Figure 1 2005

NOTE: . Before performing this FIP, ensure that the motor is not locked and it has no load.
Go to the DC330[XXX-XXX] and turn it ON.
Between Pin 3(+) and GND(-) of the PWB,. is the voltage +24VDC?
Y N
Between Pin 2(+) and GND(-) of the motor, is the voltage +24VDC?
Y N
Between Pin 1(+) and GND(-) of the motor, is the voltage +24VDC?
Y N
Between Pin 4(+) and GND(-) of the PWB, is the voltage +24VDC?
A B C
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A B
Procedure Check the wire between Pin 6 of the PWB and Pin 2 of the Nip/Release Solenoid for an open circuit or poor
contact.

Replace the PWB.

Figure 1 2017

NOTE: . Before performing this FIP, ensure that there is no mechanical problem with the solenoid.

. Is +24VDC measured between Pin 1 (+) and GND (-) of the Nip/Release Solenoid?
Y N
Is +24VDC measured between Pin 5 (+) and GND(-) of the PWB?
Y N
Check +24VDC inputs of the PWB. If no problems are found, replace the PWB.

Check the wire between Pin 5 of the PWB and Pin 1 of the Nip/Release Solenoid for an open circuit or poor
contact.

Perform the following FIP when the NIP has a problem:

Go to DC330[XXX-XXX] and turn ON the SOL NIP.. Is +24VDC measured between Pin 4 (+) and GND(-)
of the PWB?
Y N
Go to DC330[XXX-XXX] and turn ON the SOL NIP. Is +24VDC measured between Pin 3 (+) and
GND (-) of the Nip/Release Solenoid?
Y N
Replace the Nip/Release Solenoid.

Check the wire between Pin 4 of the PWB and Pin 3 of the Nip/Release Solenoid for an open circuit or poor
contact.

Perform the following FIP when the Release operation has a failure:
Go to DC330[XXX-XXX] and turn ON the SOL RELEASE.. Is +24VDC measured between Pin 6 (+) and
GND(-) of the PWB?
Y N
Go to DC330[XXX-XXX] and turn ON the SOL RELEASE. Is +24VDC measured between Pin 2
(+) and GND (-) of the Nip/Release Solenoid?
Y N
Replace the Nip/Release Solenoid.

A B
OF-01 Common System Fail If the system is not restored after the ESS PWB has been replaced, reinstall the original ESS PWB and contact
Support G for instructions. Prepare the logs and the obtained reports as required to be sent to Support G.
The following describes the common procedures at System Fail or Sub System Fail, regardless of whether the
power is turned ON or during job processing. OF-02 HDD System Fail
Always read the following three basic notes regarding the HDD in this machine model before servicing.
Initial Actions
1. HDD Data
Collect the detailed procedures below from the customer when a trouble occurred.
2. HDD Initialization
1. In which mode the problem occurred? (Copy/Scan/Print/Fax) 3. HDD Formatting
2. What job was performed when the problem occurred? After reading the basic notes, proceed with the service operations.
3. Check the job settings from the UI.
4. Check whether HDD spool is enabled/disabled. 1. HDD Data
5. Collect other information as much as possible to reproduce the error. Description by HDD partition

Table 1
Procedure
Partition Purpose of
1. If error was displayed during a service call, obtain the ’info9 or xxx.tgz’ and ’Redir or xxx.tgz’ files using the
log tool. If no error was displayed, obtain the ’Redir or xxx.tgz’ file using the log tool. (See 2.5.2 Logging No. Volume Use/Type Stored Data
Procedure) 1 ide0a Resource Font, Form/Logo, SMB Folder (Config. txt, driver), Job Template
2. [For machines installed with ESS Hardware Diagnostic only] Perform ESS Hardware Diagnostic. (See 2 ide0b Print EPC Print Temporary Data
ESS Hardware Diagnostic Procedure) 3 ide0c Mailbox Extended Mailbox, Scan, Internet FAX, FAX, Report, Secure Print,
3. Check the version of the Controller ROM. Download the latest version of the software if it is not. (See 2.6.1 Sample Print, Delay Print
Software Download) The download is not required if the Controller ROM version is already the latest. 4 ide0d PDL PDL, MailIO Temporary, Spool Area
Proceed to step 4.
5 ide0e Copy EPC Copy Temporary Data
4. Turn the power OFF then ON.
6 ide0f Scan Scan To FTP, Scan To SMB, Send Internet FAX, Send Mail, JFS
If the problem persists after the power is turned OFF then ON, obtain the ’info9 or xxx.tgz’ file using the log Temporary Data
tool. (See 2.5.2 Logging Procedure.) 7 ide0g DOMS(/XDOD) DOMS Scan Data
At this point, if the system starts by turning the power ON, obtain reports by referring to 2.7.1 List of Col- XDOD FTP Data
lected Reports by Job according to the job type ’Copy/Scan/Print/Others’ in which the error occurs.
8 ide0h Management Management Information (PFlite User Document Store)
5. Turn the power OFF then ON by the Breaker (or by disconnecting then reconnecting the power plug). Information Job Recovery Data, Job Flow, Job Log,
If the problem persists after the power is turned OFF then ON, obtain the ’info9 or xxx.tgz’ file using the log Failure Log, Audit Log, Device Certificate
tool. (See 2.5.2 Logging Procedure)
At this point, if the system starts by turning the power ON, obtain reports by referring to 2.7.1 List of Col- 2. HDD Initialization
lected Reports by Job according to the job type ’Copy/Scan/Print/Others’ in which the error occurs.
The HDD can be initialized in the Diag. mode and KO Tools, by special booting, and by turning the M/C OFF
6. If the problem persists, check the installation status of the ESS PWB and (IISS PWB, IOT PWB, Monza then ON.
PWB) connector cables to install them securely, then perform the same operation where the error
occurred. Initialization means the logical formatting for changing a partition size. Initializing the HDD will delete all data in
7. Turn the power OFF, remove and insert the ESS RAM DIMM, then turn the power ON again to perform the HDD. Even if only one partition size is changed, the data in all partitions will be deleted.
the same operation where the error occurred.
If the problem persists, obtain the ’info9 or xxx.tgz’ file log immediately after the error occurred without Table 2 HDD Initialization Method
turning the power OFF/ON. (See 2.5.2 Logging Procedure.)
Data Clear Method
8. If the problem persists after turning the power ON, turn the power OFF and replace the RAM DIMM. After
turning the power ON, perform the same operation where the error occurred. Partition No. Diag. KO Tools Special Booting M/C power OFF/ON
9. If the problem persists, replace the ESS PWB and perform the same operation where the error occurred. 1 O O O -
10. Return NVM(700-530) to 1. 2 O - O O
3 O - O -

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Table 2 HDD Initialization Method (To store the firm Ware in HDD for back-up/Restore.)
Data Clear Method If the system is not restored after the ESS PWB has been replaced, reinstall the original ESS PWB and contact
Support G for instructions. Prepare the logs and the obtained reports as required to be sent to Support G. (See
Partition No. Diag. KO Tools Special Booting M/C power OFF/ON 2.5.2 Logging Procedure.)
4 O - O - OF-03 NET/USB System Fail
5 O - O O Perform the following steps.
6 O - O -
7 O - O - Procedure
8 O - O - 1. Check if the Controller ROM is the latest version.
If it is not the latest, ensure to upgrade the software. (See 2.6.1 Software Download.)
3. HDD Formatting 2. Obtain logs using the log tool ’Redir or xxx.tgz’. (See 2.5.2 Logging Procedure.)
Forcedly re-formatting the HDD by special booting will forcedly return the partition status to the factory setting. 3. Change the system data 700-530 to ’0’ and disable the automatic startup boot operation at SystemFail.
If the problem persists after the same operation where the error has occurred is performed, obtain reports
Formatting will delete all the data in the HDD. by referring to 2.7.1 List of Collected Reports by Job according to the Printer job type to be reproduced
and then perform Step (4) onwards.
HDD failures might be recovered by re-formatting.
4. Check the connection between the ESS PWB and the Net to install them securely, then turn the power
ON.
Procedure Specially check for faulty ports or Net connection. Check which of the following ports is faulty.
1. Pull out the HDD harness and insert it again to check the installation of the HDD and install it securely.
• SNTP
Perform Steps (1) to (7) in OF-01 Common System Fail.
• NetWare
If the problem persists, go to the next step.
• Salutation IO
2. If the problem persists, perform the forced initialization by special booting.
• SMB
• Startup by Forced Spool Area (HDD) Initialization
• Port 9100
It is the operation to forcedly clear the HDD when the machine is started up.
• USB
[Operation or Details]
• lpd
(1) For printers, turning the power ON while pressing the [Power Saver] and [Downwards Arrow]
• FTP Serv
keys at the same time initializes the data stored in the HDD Partition No. 4.
• MailIO
(2) For MF machines, this is done by turning the power ON while pressing the [Power Saver] key,
[Stop] key and [6] key. • IPP
(3) Initialization by special booting in 2. targets only on the previously specified area in the HDD After checking, perform the same operation where the error occurred. If the problem persists, obtain the
’info9 or xxx.tgz’ log using the log tool. (See 2.5.2 Logging Procedure.)
partition and does not affect the other areas.
5. If the problem persists, reinstall or replace the RAM DIMM and then turn the power ON.
Here, perform the same operation where the error occurred.
Perform the same operation where the error occurred.
3. If the problem persists, perform the forced formatting by special booting.
6. If the problem persists, replace the ESS PWB since it may be faulty.
• Starting the forced HDD formatting (this procedure should be hidden from users)
Perform the same operation where the error occurred.
This operation forcedly restores the HDD to the partition status at factory settings.
7. If the system is not restored after the ESS PWB has been replaced, reinstall the original ESS PWB and
(1) For printer machines, HDD formatting is performed by turning the power ON while pressing
contact Support G for instructions. Prepare the logs as required to be sent to Support G. (See 2.5.2 Log-
the [Power Saver] key, [Downwards Arrow] key and [Upwards Arrow] key at the same time.
ging Procedure.)
(2) For MF machines, HDD formatting is performed by turning the power ON while pressing the
[Power Saver] key, [Stop] key and [4] key. 8. Return the set NVM(700-530) to 1.
Here, perform the same operation where the error occurred. Also, proceed with the following to collect the data recorded in each item.
4. If the problem persists, replace the HDD and perform the same operation where the error occurred. • 2.4.2 ’Cannot connect to the network’ or ’Printer is not found on PC’
5. If the problem persists, replace the ESS PWB and perform the same operation where the error occurred. • 2.4.3 ’No output is available, no data is printed’
6. Return NVM(700-530) that has been set in Step (1) to 1. OF-04 Panel System Fail
7. Upgrade the IOT Firm ware.
Procedure Initial Actions
Check the installation status of the ESS PWB and Panel connector cables and install the Monza PWB (if [Items to be asked to customer during visits]
installed) securely, and then perform the same operation where the error occurred.
If the problem persists, perform the procedures in ’OF-01 Common System Fail’. (Do not replace the ESS 1. Get the procedures for reproducing an error, according to the operations performed where the error
PWB at this step.) occurred.
If the problem persists after the above actions, replace the Monza PWB. 2. Check the job type: Send Mail, Receive Mail, Broadcast Send, Polling, or Mailbox Receipt.
If the problem persists after the above actions, replace the ESS PWB. 3. Check the job settings from the Panel.
If the system is not restored after the ESS PWB and Monza PWB have been replaced, reinstall the original
4. Check whether it is Speed Dial or Keypad Dial.
ESS PWB and Monza PWB and contact Support G for instructions.
Prepare the logs as required to be sent to Support G. (See 2.5.2 Logging Procedure.) 5. Check which function was used: G3 or G4.
OF-05 IIT System Fail Collect other procedures as much as possible to reproduce the error.

Procedure
Procedure
[For machines installed with ESS Hardware Diagnostic/IIT Diagnostic only]
After checking, perform the following in sequence.
• Perform ESS Hardware Diagnostic. (See ESS Hardware Diagnostic Procedure)
• Mechanical Check
• Perform IIT Diagnostic. (See IIT Diagnostic Procedure)
Check that the internal parts (Fax Mother PWB/G3 Option PWB/G4 Option PWB/G3 Main PWB) of the
Check the installation status of the ESS PWB and IISS PWB connector cables to install them securely.
Fax Card are properly installed.
Check the installation status of the parts in the ESS PWB to install them securely.
• Check the communication related parts.
After that, perform the same operation where the error occurred.
1. If the problem persists, perform the procedures in ’OF-01 Common System Fail’. (Do not replace the ESS Check the communication related parts by following the procedures below:
PWB at this step.) 1. Seeing ’2.7.1 List of Collected Reports by Job’ obtain Fax-related reports (Protocol Monitor, Activity
2. If the problem persists after the above actions, replace the IISS PWB. Report, User Options List, Expanded Functions List and Job History Report).
3. If problem persists after the actions, replace the ESS PWB. Depending on the situation, such as in the cases of Broadcast Send or Mailbox Receipt, obtain the
Speed Dial list or Stored Document list.
If the system is not restored after the ESS PWB and IISS PWB have been replaced, reinstall the original ESS
PWB and IISS PWB and contact Support G for instructions. 2. Check whether or not the Controller ROM and FaxCard ROM are the latest versions.
Prepare the logs as required to be sent to Support G. (See 2.5.2 Logging Procedure.) If they are not the latest, upgrade them to the latest by referring to ’2.6.1 Software Download’.
OF-06 IOT System Fail If the Controller ROM and FaxCard ROM are the latest versions, there is no need to download them.
Procedure 3. After that, perform the same operation where the error occurred. If the problem persists, replace the
USB cable.
[For machines installed with ESS Hardware Diagnostic/IIT Diagnostic only]
4. Obtain the ’info9 or xxx.tgz’ and ’Redir or xxx.tgz’ files using the log tool immediately after the error
• Perform ESS Hardware Diagnostic. (See ESS Hardware Diagnostic Procedure)
has occurred. (See 2.5.2 Logging Procedure)
• Perform IIT Diagnostic. (See IIT Diagnostic Procedure)
5. Replace the FaxCard and perform the same operation where the error occurred.
Check the installation status of the ESS PWB and IOT PWB connector cables to install them securely, then
check that the installation status of the parts in the IOT PWB and ensure that they are securely installed. If the problem persists, reinstall the FaxCard to the original position and contact Support G for instructions.
Prepare the logs as required to be sent to Support G. (See 2.5.2 Logging Procedure.)
After that, perform the same operation where the error occurred.
1. If the problem persists, perform the procedures in ’OF-01 Common System Fail’. (Do not replace the ESS OF-08 116-324 Fail
PWB at this step.) Procedure
2. If the problem persists and it is related to the Net such as Scanner/Printer, proceed to collect data.
Perform the following steps.
• 2.4.4 Printing can be performed but abnormally 1. Corrective actions when the problem occurred at power ON
3. If the problem persists, replace the IOT PWB. (1) Check whether the error persists after returning from power saver mode and take a note on the
4. If the above action does not resolve the problem, replace the ESS PWB. (Replace the IOT PWB first and result, and then perform Steps (1) to (7) in ’OF-01 Common System Fail’. (No reports can be
then the ESS PWB.) obtained during this failure.)
If the system is not restored after the ESS PWB and IOT PWB have been replaced, reinstall the original ESS (2) If the problem persists, prepare for the recovery operation since the system may be recovered by
PWB and IOT PWB and contact Support G for instructions. the procedures in ’OF-02 HDD System Fail’.
Prepare the logs as required to be sent to Support G. (See 2.5.2 Logging Procedure.) Check with the customer whether important data is stored in the HDD.
OF-07 FAX System Fail (3) If no important data is stored in the HDD, perform the procedures in ’OF-02 HDD System Fail’.
If the problem persists, reinstall the HDD that has been removed.

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(4) If important data is stored in the HDD, replace it with the HDD you brought and turn the power OFF OF-10 HDD Job Fail
then ON. (If you have brought a HDD.)
If the problem persists, reinstall the HDD and replace the ESS PWB.
Procedure
1. Perform the procedures in OF-09 Common Job Fail.
(5) Since the ESS PWB failure rarely occurs in 116-234, contact Support G for instructions.
2. If the problem persists, perform the procedures in ’OF-02 HDD System Fail’.
Prepare the logs ([Redir or xxx.tgz] & [info9 or xxx.tgz]) as required to be sent to Support G. (See 2.5.2
Logging Procedure.) If the system is not recovered, contact Support G for instructions.
2. Corrective actions when the error occurred at other than power ON Prepare the logs ([Redir or xxx.tgz] & [info9 or xxx.tgz]) as required to be sent to Support G. (See 2.5.2 Logging
Procedure.)
(1) Get the procedures for reproducing an error as follows, according to the operations performed
where the error occurred. OF-11 FAX Job Fail
• Obtain the job type: Copy, Scan, or Print. Initial Actions
• Check the job settings from the Panel. [Items to be asked to customer during visits]
• Check whether HDD spool enabled/disabled.
• Collect other information as much as possible to reproduce the error. 1. Get the procedures for reproducing an error, according to the operations performed where the error
(2) Obtain the Function Setting List, Error History Report, Job History Report, and Shutdown History occurred.
Report. 2. Check the job type: Send Mail, Receive Mail, Broadcast Send, Polling, or Mailbox Receipt.
(3) Perform Steps (1) to (6) in OF-01 Common System Fail. 3. Check the job settings from the Panel.
(Obtain both the reports and logs since both can be obtained.) 4. Check whether it is Speed Dial or Keypad Dial.
Check if any log has been obtained at this point. If no logs have been obtained, obtain the logs when 5. Check which function was used: G3 or G4.
reproducing the error. 6. [FX Only] Check which setting is being made if the EP-TRESS is in the remote maintenance.
(4) If the problem persists and it is related to the Net such as Scanner/Printer, proceed to the following Collect other procedures as much as possible to reproduce the error.
for checking.
• 2.4.2 ’Cannot connect to the network’ or ’Printer is not found on PC’ Procedure
• 2.4.3 ’No output is available, no data is printed’ After checking, perform the following in sequence.
(5) Since the ESS PWB failure rarely occurs in 116-234, contact Support G for instructions. • Mechanical Check
Prepare the logs ([Redir or xxx.tgz] & [info9 or xxx.tgz]) as required to be sent to Support G. (See 2.5.2 Logging Check that the internal parts (Fax Mother PWB/G3 Option PWB/G4 Option PWB/G3 Main PWB) of the
Procedure.) Fax Card are properly installed.
OF-09 Common Job Fail • Check the communication related parts.
Procedure Check the communication related parts by following the procedures below:
1. Obtain reports by referring to ’2.7.1 List of Collected Reports by Job’ according to the job type ’Send
1. Obtain reports by referring to ’2.7.1 List of Collected Reports by Job’ according to the job type ’Copy/
Scan/Print/Others’ in which the error occurs. Mail, Receive Mail, Broadcast Send, Polling, or Mailbox Receipt’ in which the error occurs.
2. Change any possible mechanical settings for corrective actions or detection conditions and repeat the Protocol Monitor, Activity Report, User Options List, Expanded Functions List and Job History
Report are required
operation.
2. The Fax JobFail occurs due to the remote machines and line status.
3. Check if the Controller ROM is the latest version.
Check the remote machine and line status and then repeat the operation.
If it is not the latest, ensure to upgrade the software. (See 2.6.1 Software Download.)
3. If the error occurs frequently, take notes on the exact occurrence timings during job execution.
4. Get the procedures for reproducing an error, according to the operations performed where the error
occurred. Obtain logs immediately after the error has occurred without turning the power OFF/ON. (See 2.5.2
Logging Procedure.)
• Check the exact occurrence timing during job execution.
Replace the FaxCard. If the problem persists after replacement, reinstall the FaxCard to the original posi-
• Check the job settings from the Panel.
tion and contact Support G for instructions.
• Is HDD spool enabled/disabled?
• Collect other information as much as possible to reproduce the error. OF-12 033-363 Fail
5. Obtain logs immediately after the error has occurred without turning the power OFF/ON. (See 2.5.2 Log- Procedure
ging Procedure.) This is a failure due to the FaxCard or Controller software error.
Since the ESS PWB failure rarely occurs, contact Support G for instructions. 1. Collect the logs in ’Redir or xxx.tgz’ even when no error is being displayed when visiting. (See 2.5.2 Log-
ging Procedure.)
2. Perform Steps (1) to (3) in OF-07 FAX System Fail (it is not required to replace the FaxCard). (3) Ask him to grant the permission for the user that has been created in the scan data storage folder of
3. If the problem persists, set NVM700-530 to ’0’ and disable the automatic startup boot operation, then the PC storage server (or the domain client higher than WIN2000) in Step (2) (for NTFS, FAT32 is
obtain the [info9 or xxx.tgz] log immediately after the error has occurred without turning the power OFF. not used).
(See 2.5.2 Logging Procedure.) After that, share the folder and set the permission for sharing.
4. Turn the power OFF then ON and collect logs using the Log ’info9 or xxx.tgz’ command in the log tool after (4) The workgroup name in the SMB properties shown from the appropriate device internet service =
the Fax icon is displayed. Power OFF and ON is required because the log cannot be obtained as the Fax- the same as the domain (a) to be used as a domain name.
Card does not respond when in 033-363 state. If the procedure in (a) is inappropriate, the error 016-782 occurs. If the procedures in (b) and (c) are
5. Contact Support G for instructions (send the obtained logs as required.) inappropriate, the error 016-784 occurs.
Turn the power OFF then ON, and then collect logs using the FaxDCardLog command after the Fax icon is dis- If the problem persists after performing this procedure, perform the procedures in OF-09 Common Job
played. Fail.
It is necessary to turn the power OFF then ON because the FaxCard does not respond when 033-363 has
occurred and no logs can be collected.
OF-14 FAX Card Fail
If 033-363 occurred multiple times in the past (you can use Shut Down History Report to check it) and the HDD Procedure
is installed, logs are stored on the HDD. Obtain a log in the event of 033-363, following the procedure below. Perform the procedures in OF-07 Fax System Fail.
From Debug Serial Tool, enter ’PfShowInfoRedirFile’. The following appears.
-----------from here-----------------
OF-15 NET Job Fail
size date time name Procedure
-------- ------ ------ -------- 1. Check the version of the Controller ROM.
512 APR-08-2004 09:01:42 . <DIR> Download the latest version of the software if it is not. See 2.6.1Software Download.)
512 APR-08-2004 09:01:42 .. <DIR>
2. Ask the customer what operation he/she did when the error occurred. Using the same operational proce-
63903 APR-08-2004 20:48:04 1.txt
dure, try to reproduce the error.
63903 APR-17-2004 20:48:04 2.txt
value = 0 = 0x0 3. When the error occurs, obtain the ’info9 or xxx.tgz’ file log without turning OFF the power. (See 2.5.2 Log-
-----------to here----------------- ging/Extraction Tools Operational Instructions.)
Obtain a file of the same date as the date and time 33-363 occurred. The problem can be errors in server settings or customer operation. Instead of replacing the ESS PWB, ask
E.g.: If the shut down history shows that 33-363 occurred April 17 20:48, the 2.txt file is appropriate. the Support division for instructions.
To display the 2.txt file, OF-30 [No Error Code] (No problems during service call)
Enter > PfShowInfoRedirFile 2.
The 2.txt log starts appearing. Obtain this. Initial Actions
OF-13 016-782 / 016-784 Fail Collect the detailed procedures below from the customer when a trouble occurred.

Procedure 1. In which mode the problem occurred? (Copy/Scan/Print/Fax)

Perform the following procedures: 2. What job was performed when the problem occurred?
1. Since EUC codes (Japanese) are not available in the current specifications, replace it to English. 3. Check the job settings from the UI.
2. Register a job flow from EasyAdmin. 4. Check whether HDD spool is enabled/disabled.
This enables the host names with EUC codes (Japanese) to be transferred. 5. Collect other information as much as possible to reproduce the error.
3. Check [Server Name/IP Address] with the Address List.
• WinNT 4.0: If IP address is specified, SMB transfer to WinNT 4.0 becomes unavailable.
Change [Server Name/IP Address] to a host name. No problem was encountered during the service call.
• WinXP: Even if IP address is specified, SMB transfer is available.
4. Perform the following procedures to check for the failure where SMB transfer is unavailable via the Procedure
Address List. 1. Obtain the ’info9 or xxx.tgz’ and ’Redir or xxx.tgz’ files using the log tool. (See 2.5.2 Logging Procedure)
(1) Ask (a PDC server manager) to add this product machine to a domain. 2. At this point, if the system starts by turning the power ON, obtain reports by referring to 2.7.1 List of Col-
(2) Ask him to set a local user and password in the PC storage server (or a domain client higher than lected Reports by Job according to the job type ’Copy/Scan/Print/Others’ in which the error occurs.
WIN workstation). 3. [For machines installed with ESS Hardware Diagnostic only] Perform ESS Hardware Diagnostic. (See
This local user and password = the user and password in the Address List. ESS Hardware Diagnostic Procedure)
4. [For machines installed with IOT (AST: Analysis Support Tool) Diagnostic only] Perform IOT Diagnostic.
(See IOT Diagnostic Procedure)

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5. [For machines installed with IIT Diagnostic only] Perform IIT Diagnostic. (See IIT Diagnostic Procedure) OF-32 [No Error Code] (Problem: ’Does not return from Power
OF-31 [No Error Code] (Problem: ’Does not start up at power ON’ Save’ error can be reproduced.)
error can be reproduced.) Initial Actions
Initial Actions Collect the detailed procedures below from the customer when a trouble occurred.
Collect the detailed procedures below from the customer when a trouble occurred.
1. In which mode the problem occurred? (Copy/Scan/Print/Fax)
1. In which mode the problem occurred? (Copy/Scan/Print/Fax) 2. What job was performed when the problem occurred?
2. What job was performed when the problem occurred? 3. Check the job settings from the UI.
3. Check the job settings from the UI. 4. Check whether HDD spool is enabled/disabled.
4. Check whether HDD spool is enabled/disabled. 5. Collect other information as much as possible to reproduce the error.
5. Collect other information as much as possible to reproduce the error. ’Does not start up at power ON’ dur-
ing service call
The ’Does not return from Power Save’ problem is ongoing during the service call and can be reproduced.
(Excluding cases where the machine still do not start up normally after a power OFF and ON)
The problem is ongoing and can be reproduced.
Procedure
Procedure 1. If the problem is ongoing and can be reproduced, obtain the ’info9 or xxx.tgz’ and ’Redir or xxx.tgz’ files
1. If the problem is ongoing and can be reproduced, leave it alone for 10 minutes to wait for 116-399 to occur. using the log tool. (See 2.5.2 Logging Procedure)
After the error occurs, or even if the error does not occur after 10 minutes, obtain the ’info9 or xxx.tgz’ and 2. [For machines installed with ESS Hardware Diagnostic only] Perform ESS Hardware Diagnostic. (See
’Redir or xxx.tgz’ files using the log tool. (See 2.5.2 Logging Procedure) ESS Hardware Diagnostic Procedure)
2. [For machines installed with ESS Hardware Diagnostic only] Perform ESS Hardware Diagnostic. (See 3. [For machines installed with IOT (AST: Analysis Support Tool) Diagnostic only] Start up normally and
ESS Hardware Diagnostic Procedure) perform IOT Diagnostic. (See IOT Diagnostic Procedure)
3. Download the latest version of the software if it is not. (See 2.6.1 Software Download) 4. [For machines installed with IIT Diagnostic only] Perform IIT Diagnostic.
4. If the problem persists, perform the following procedures. Check the connection of the ESS PWB and 5. If the log could not be obtained in step 1, obtain the ’info9 or xxx.tgz’ and ’Redir or xxx.tgz’ files using the
(IISS PWB, IOT PWB, Monza PWB) connector cables, make sure that they are connected properly and log tool. (See 2.5.2 Logging Procedure)
then perform the same operation that caused the error to occur. 6. Download the latest version of the software if it is not. (See 2.6.1 Software Download)
5. Pull out and reinsert the ESS RAM DIMM, then perform the same operation that caused the error to 7. If the problem persists, perform the following procedures. Check the connection of the ESS PWB and
occur. (IISS PWB, IOT PWB, Monza PWB) connector cables, make sure that they are connected properly and
6. Disconnect and reconnect the HDD connectors, then perform the same operation that caused the error then perform the same operation that caused the error to occur.
to occur. 8. Pull out and reinsert the ESS RAM DIMM, then perform the same operation that caused the error to
7. Remove the HDD and try to start up the machine. If the machine starts up despite any error displays, per- occur.
form the following procedures. 9. Disconnect and reconnect the HDD connectors, then perform the same operation that caused the error
If the log could not be obtained in step 1, obtain the ’info9 or xxx.tgz’ and ’Redir or xxx.tgz’ files using the to occur.
log tool. (See 2.5.2 Logging Procedure) 10. Replace the RAM DIMM, then perform the same operation that caused the error to occur.
[For machines installed with IOT (AST: Analysis Support Tool) Diagnostic only] Perform IOT Diagnostic. 11. Replace the HDD, then perform the same operation that caused the error to occur.
(See IOT Diagnostic Procedure)
12. Replace the ESS PWB, then perform the same operation that caused the error to occur.
[For machines installed with IIT Diagnostic only] Perform IIT Diagnostic. (See IIT Diagnostic Procedure)
If the system is not restored after the ESS PWB has been replaced, reinstall the original ESS PWB and contact
8. Replace the RAM DIMM, then perform the same operation that caused the error to occur. Support G for instructions. Prepare the logs and the obtained reports as required to be sent to Support G.
9. Replace the HDD, then perform the same operation that caused the error to occur.
10. Replace the ESS PWB, then perform the same operation that caused the error to occur. OF-33 [No Error Code] (Problem: ’Remained in ’Copying...’ or
If the system is not restored after the ESS PWB has been replaced, reinstall the original ESS PWB and contact ’Printing...’ error can be reproduced.)
Support G for instructions. Prepare the logs and the obtained reports as required to be sent to Support G.
Initial Actions
Collect the detailed procedures below from the customer when a trouble occurred.
1. In which mode the problem occurred? (Copy/Scan/Print/Fax)
2. What job was performed when the problem occurred?
3. Check the job settings from the UI.
4. Check whether HDD spool is enabled/disabled.
5. Collect other information as much as possible to reproduce the error.

The ’Remained in ’Copying...’ or ’Printing...’ problem is ongoing during the service call and can be reproduced.

Procedure
1. If the problem is ongoing during a service call, obtain the ’info9 or xxx.tgz’ and ’Redir or xxx.tgz’ files using
the log tool. (See 2.5.2 Logging Procedure)
2. Check for a change in UI message by opening and closing the IOT Front Panel, etc.
3. [For machines installed with ESS Hardware Diagnostic only] Perform ESS Hardware Diagnostic. (See
ESS Hardware Diagnostic Procedure)
4. [For machines installed with IOT (AST: Analysis Support Tool) Diagnostic only] Perform IOT Diagnostic.
(See IOT Diagnostic Procedure)
5. [For machines installed with IIT Diagnostic only] Perform IIT Diagnostic. (See IIT Diagnostic Procedure)
6. Check the software version. Download the latest version of the software if it is not. (See 2.6.1 Software
Download) The download is not required if the Controller ROM version is already the latest. Proceed to
step 7.
7. Download the latest version of the software if it is not. (See 2.6.1 Software Download)
8. If the problem persists, perform the following procedures. Check the connection of the ESS PWB and
(IISS PWB, IOT PWB, Monza PWB) connector cables, make sure that they are connected properly and
then perform the same operation that caused the error to occur.
9. Pull out and reinsert the ESS RAM DIMM, then perform the same operation that caused the error to
occur.
10. Disconnect and reconnect the HDD connectors, then perform the same operation that caused the error
to occur.
11. Replace the RAM DIMM, then perform the same operation that caused the error to occur.
12. Replace the HDD, then perform the same operation that caused the error to occur.
13. Replace the ESS PWB, then perform the same operation that caused the error to occur.
14. Replace the MCU PWB, then perform the same operation that caused the error to occur.
If the system is not restored after the MCU PWB has been replaced, reinstall the original MCU PWB and con-
tact Support G for instructions. Prepare the logs and the obtained reports as required to be sent to Support G.

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002-400 Processing previous job in AWPM fail OF-02 HDD System Fail

[Fault Name]
Processing previous job in AWPM fail
[Error Type]
Information
[Fault Content]
An error has occurred when the previous Job is being processed at AWPM
[Detection Conditions]
When the server inquiry number 9 (previous Job is being processed) is notified from the AWPM
[Corrective Actions]
Stop the Job monitoring at the AWPM and turn the Device OFF and ON.

If the problem still persists, perform the following:

OF-09 Common Job Fail
002-500 UI error
[Error Type]
Job
[Fault Content]
CUI Scan Panel UI Detection Error
[Detection Conditions]
UI detection error during the startup of a CUI scan job.
1. The IIT is occupied
2. Fault has occurred
3. Service is not CUI
4. Upper limit number of sheets for the XSA
[Corrective Actions]
After the Fault has been cleared, perform the same operation again. Or, check for any restrictions due to
XSA.
If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the network log
immediately after the problem has occurred and contact the Support Department.
002-770 JT Processing - HD Full
[Error Type]
Job Fail
[Fault Content]
The HD capacity was insufficient during Job Template processing in the job.
[Detection Conditions]
The system aborted a job due to insufficient HD capacity during Job Template processing.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.

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003-310 IIT extension memory capacity is insufficient. OF-05 IIT System Fail

[Error Type]
Sub System Fail 003-319 IITsc Video Driver Detection Fail
[Fault Content] [Error Type]
The Fax Card is installed but the IISS extension memory capacity is insufficient (less than 256 MB) Sub System Fail
[Detection Conditions] [Fault Content]
This is a Fault Code detected by the IITsc after bypassing the 116-389 detection conditions when turning Video Driver Detection Fail
the power ON. It was detected that the Fax Card is installed but the extension memory capacity in the doc- [Detection Conditions]
ument scan section is less than 256 MB.
When the following error was detected from the Driver
Restrictions when this error occurs:
1. Compression Threshold Exceeded
<DADF-75>
2. DMA Transfer Error
The DADF is unavailable when this fail occurs. Fax can still be sent using the platen.
3. Other Compression Type Errors
<DADF-250>
4. I/F failure between the controller and the IIT
The DADF can still be used even when this fail occurs. However, as a restriction, duplex scan can only be
performed by mechanical reversing operation.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Corrective Actions]
OF-05 IIT System Fail
Turn the power OFF then ON.
If the problem persists, perform the following procedure to repair it.
Install the IISS Extension Memory (the memory on the extension PWB at the side of the IIT-IPS). 003-320 IISS-ESS Communication Fail 1
[Error Type]
003-311 IIT CDI I/F Mismatch Sub System Fail

[Error Type] [Fault Content]

sub IISS sending error detected by Controller.
(Incorrect parameter instructed)
[Fault Content]
IIT CDI I/F mismatch
[Detection Conditions]
An abnormal parameter is set as the argument for the Send function.
[Detection Conditions]
During the initialization of the Controller, the IIT CDI I/F has a lack of information from the IIT (a mismatch
[Corrective Actions]
between Controller Version and IIT Version). Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-05 IIT System Fail

Upgrade the IIT software to a certain version that can be combined with the Controller version.
003-321 IISS-ESS Communication Fail 2
003-318 IITsc Soft Fail [Error Type]
[Error Type] Sub System Fail

Sub System Fail [Fault Content]

[Fault Content] IISS sending error detected by Controller.
System Soft Fail (Incorrect Sequence No.)

[Detection Conditions] [Detection Conditions]

After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS (the
An IITsc software failure is determined.
Sequence No. of the sent Message Packet is not correct).
[Corrective Actions]
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.

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OF-05 IIT System Fail
003-325 IISS-ESS Communication Fail 6
003-322 IISS-ESS Communication Fail 3 [Error Type]
[Error Type] Sub System Fail
Sub System Fail [Fault Content]
[Fault Content] IISS sending error detected by Controller.
IISS sending error detected by Controller. (Parity error)
(Incorrect Packet No.) [Detection Conditions]
[Detection Conditions] After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS (parity
After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS (the error was detected at the IISS Hardware).
Packet No. of the sent Message Packet is not correct). [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. OF-05 IIT System Fail
OF-05 IIT System Fail
003-326 IISS-ESS Communication Fail 7
003-323 IISS-ESS Communication Fail 4 [Error Type]
[Error Type] Sub System Fail
Sub System Fail [Fault Content]
[Fault Content] IISS sending error detected by Controller.
IISS sending error detected by Controller. (Framing error)
(Incorrect message length) [Detection Conditions]
[Detection Conditions] After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS (fram-
After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS (the ing error was detected at the IISS Hardware).
message length of the sent Message Packet is not correct). [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. OF-05 IIT System Fail
OF-05 IIT System Fail
003-327 IISS-ESS Communication Fail 8
003-324 IISS-ESS Communication Fail 5 [Error Type]
[Error Type] Sub System Fail
Sub System Fail [Fault Content]
[Fault Content] IISS sending error detected by Controller.
IISS sending error detected by Controller. (Overrun error)
(Check code error) [Detection Conditions]
[Detection Conditions] After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS (over-
After commands were sent twice from the Cont, the Cont could not receive the ACK from the IISS (the run error was detected at the IISS Hardware).
check code of the sent Message Packet is not correct). [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. OF-05 IIT System Fail
OF-05 IIT System Fail
003-328 IISS-ESS Communication Fail 9 [Error Type]
[Error Type] Sub System Fail

Sub System Fail [Fault Content]

[Fault Content] IISS receiving error detected by Controller

IISS sending error detected by Controller. (Incorrect message length)

(Sending abortion error) [Detection Conditions]

[Detection Conditions] The NAK that notifies of the occurrence of a transmission failure is received. (The message length of the
received Message Packet is incorrect.)
After a command was sent twice from the Cont, the Cont could not receive the ACK from the IISS (the
receiving abortion error was detected after the header has been recognized at the IISS). [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-05 IIT System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-05 IIT System Fail
003-332 IISS-ESS Communication Fail 13
003-329 IISS-ESS Communication Fail 10 [Error Type]
[Error Type] Sub System Fail

Sub System Fail [Fault Content]

[Fault Content] IISS receiving error detected by Controller
IISS receiving error detected by Controller (Check code error)
(Sequence No. error) [Detection Conditions]
[Detection Conditions] The NAK that notifies of the occurrence of a transmission failure is received. (The check code of the
received Message Packet is incorrect.)
The NAK that notifies of the occurrence of a transmission failure is received. (The Sequence No. of the
received Message Packet is incorrect.) [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-05 IIT System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-05 IIT System Fail
003-333 IISS-ESS Communication Fail 14
003-330 IISS-ESS Communication Fail 11 [Error Type]
[Error Type] Sub System Fail

Sub System Fail [Fault Content]

[Fault Content] IISS receiving error detected by Controller
(Parity error)
IISS receiving error detected by Controller
(Incorrect Packet No.) [Detection Conditions]
[Detection Conditions] The NAK that notifies of the occurrence of a transmission failure is received. (A parity error was detected
by hardware of the UART.)
The NAK that notifies of the occurrence of a transmission failure is received. (The Packet No. of the
received Message Packet is incorrect.) [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. OF-05 IIT System Fail
OF-05 IIT System Fail
003-334 IISS-ESS Communication Fail 15
003-331 IISS-ESS Communication Fail 12
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[Error Type] [Error Type]
Sub System Fail Sub System Fail
[Fault Content] [Fault Content]
IISS receiving error detected by Controller There was no response to the Power ON command sent to the IISS after restoring from Power Saver
(Framing error) mode.
[Detection Conditions] [Detection Conditions]
The NAK that notifies of the occurrence of a transmission failure is received. (A framing error was After recovering from Power Saver mode, there was no response for a specified time after the Power ON
detected by hardware of the UART.) command was sent to the IISS.
[Corrective Actions] [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-05 IIT System Fail OF-05 IIT System Fail

003-335 IISS-ESS Communication Fail 16 003-338 IISS-ESS Communication Fail 19

[Error Type] [Error Type]
Sub System Fail Sub System Fail
[Fault Content] [Fault Content]
IISS receiving error detected by Controller Incorrect argument error for sending (IITsc Detection)
(Overrun error) [Detection Conditions]
[Detection Conditions] The driver detected an incorrect Send parameter argument from the application.
The NAK that notifies of the occurrence of a transmission failure is received. (An overrun error was [Corrective Actions]
detected by hardware of the UART.) Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-05 IIT System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-05 IIT System Fail 003-339 IISS-ESS Communication Fail 20
[Error Type]
003-336 IISS-ESS Communication Fail 17 Sub System Fail
[Error Type] [Fault Content]
Sub System Fail Transmission establishing error for sending (IITsc Detection)
[Fault Content] [Detection Conditions]
IISS receiving error detected by Controller The establishment of PAR transmission failed.
(Receiving abortion error) [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
The NAK that notifies of the occurrence of a transmission failure is received. (Abortion of receiving was OF-05 IIT System Fail
detected after the header has been recognized.)
[Corrective Actions]
003-340 IISS-ESS Communication Fail 21
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-05 IIT System Fail
[Error Type]
Sub System Fail
[Fault Content]
003-337 IISS-ESS Communication Fail 18
Synchronous send error (IITsc Detection)
[Detection Conditions] 003-344 IISS_ESS X Hotline Fail PowerOn
A PAR synchronization error during sending occurred. [Error Type]
[Corrective Actions] Sub System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-05 IIT System Fail X Hotline Failure during Power ON
[Detection Conditions]
003-341 IISS-ESS Communication Fail 22 X Hotline signal error was detected during Power ON sequence.
[Error Type] [Corrective Actions]
Sub System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-05 IIT System Fail
Transmission error for sending (IITsc Detection)
[Detection Conditions] 003-345 X PIO Unmatch Fail 1
A PAR transmission error during sending occurred. [Error Type]
[Corrective Actions] Sub System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-05 IIT System Fail
X PIO Unmatch Fail 1
[Detection Conditions]
003-342 IISS-ESS Communication Fail 23 When X Job Fail was received from the IISS, an error of the X Hot Line was detected.
[Error Type] [Corrective Actions]
Sub System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-05 IIT System Fail
Incorrect argument error for receiving (IITsc Detection)
[Detection Conditions] 003-346 X PIO Unmatch Fail 2
The driver detected an incorrect Receive parameter argument from the application. [Error Type]
[Corrective Actions] Sub System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-05 IIT System Fail
X PIO Unmatch Fail 2
[Detection Conditions]
003-343 IISS-ESS Communication Fail 24 When IIT Image Delivered was received from the IISS, an error of the X Hot Line was detected.
[Error Type] [Corrective Actions]
Sub System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-05 IIT System Fail
Synchronous receive error (IITsc Detection)
[Detection Conditions] 003-700 Returned a lot of Documents error
A PAR synchronization error during receiving occurred. [Fault Name]
[Corrective Actions] Returned a lot of Documents error
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Error Type]
OF-05 IIT System Fail
Job Fail

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[Fault Content] [Fault Name]
Returned a lot of Documents error. Auto Color Correction Patch Position Fail
[Detection Conditions] [Error Type]
When the originals are ejected due to a Jam, etc., it was detected that the number of ejected originals is Job
more than the number that was taken in. [Fault Content]
[Corrective Actions] Color Correction Patch position error during 2 Sided Simultaneous Scan.
Check the output, reload the originals that were not copied yet and start again. [Detection Conditions]
- When the position check patch could not be detected.
003-701 Duplication prevention code detect (Either the paper is small, the paper orientation is SEF, the document side 1 and side 2 is swapped, some-
[Error Type] thing other than the color correction chart is loaded, or etc.).
- When 2 or more sheets of documents are loaded.
Job
- When the [Start] button is pressed when no document is loaded.
[Fault Content]
The HWM Detection H/W detects copy restriction codes in document data
[Corrective Actions]
Load the 2 Sided Simultanous Scan Correction Chart correctly.
[Detection Conditions]
If the problem persists, perform the following procedure to repair it.
When the document was scanned, the HWM Detection H/W detected copy restriction codes in the docu-
ment. OF-09 Common Job Fail

[Corrective Actions]
Use a document which does not have any copy restriction codes embedded. 003-704 Color Correction Value Difference Fail
If the problem persists, perform the following procedure to correct it. [Fault Name]
Detection error due to Hybrid Watermark Board failure. Color Correction Value Difference Fail
Replace the Hybrid Watermark Board. [Error Type]
If the problem persists, perform the following procedure: Job
OF-09 Common Job Fail [Fault Content]
Color correction color difference error during 2 Sided Simultanous Scan.
003-702 Different magnification, for surface and back of a [Detection Conditions]
document When the value of the 14 Shades patch for each color of the scanned color correction pattern is abnormal
[Error Type] or when a color difference error of the correction value was detected.

Job [Corrective Actions]

[Fault Content] Check whether the 2 Sided Simultanous Scan Correction Chart is loaded correctly.

Different magnification, for surface and back of a document If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
[Detection Conditions]
In copying the two sides of the document simultaneously, the machine detected such settings as apply 003-705 Paper Size Mismatch of the Energy Saving Return Fail
different magnification ratios to the face (side 1) and the back (side 2) of the document. [Fault Name]
[Corrective Actions] Paper Size Mismatch of the Energy Saving Return Fail
Change the settings so that the same magnification ratio can be applied to the face (side 1) and the back [Error Type]
(side 2) of the document.
Job
If the problem persists, perform the following.
[Fault Content]
OF-09 Common Job Fail
A Paper Size mismatch error when returning from Energy Saver mode.

003-703 Auto Color Correction Patch Position Fail

[Detection Conditions] OF-09 Common Job Fail
When the Paper Size was changed in the middle of Energy Saver mode (partial sleep) and, upon returing
from the Energy Saver mode, a Copy Job (tray specification) was performed before the change in Tray 003-751 Under PANTHER Capacity (Scan)
Size was detected.
[Error Type]
[Corrective Actions]
Job Fail
Cancel the job and then retry/reset the Job.
If the problem persists, perform the following procedure to repair it.
[Fault Content]
Capability of Panther for image data size in Scan Service deteriorated (IITsc).
OF-09 Common Job Fail
[Detection Conditions]
According to the document area settings and the scan area (Width mm x Lengh mm), a processing image
003-706 Last Doc Fix Without Perfect Bind Body Page data with the size smaller than the one that can be processed in the M/C hardware was detected.
[Fault Name] [Corrective Actions]
Last Doc Fix Without Perfect Bind Body Page
Increase the resolution or enlarge the scan area (Width mm x Length mm).
[Error Type] If the problem persists, perform the following procedure to repair it.
Job OF-09 Common Job Fail
[Fault Content]
Perfect Bind - no next document was confirmed even before scanning the body page. 003-752 Cannot scan 600DPI
[Detection Conditions] [Error Type]
When it was confirmed that there is no next document even before scanning the body page during Per-
Job Fail
fect Bind.
[Fault Content]
600 dpi unavailable for DADF Mixed 2-Sided Mode Scan.
<Examples of conceivable occurrence cases>
-No next document was confirmed due to timeout of Auto Resume Timer (including the wait for addition of [Detection Conditions]
cover pages) The 600 dpi resolution which cannot be scanned in the DADF Mixed 2-Sided Mode Scan was detected.
-The no next document button was selected after the separator scan before scanning the body [Corrective Actions]
-No next document was confirmed as the Maximum Stored Number of Sheets had been exceeded Perform scanning below 400 dpi resolution.
[Corrective Actions] Or perform scanning in other than mixed mode.
Perform the copy again while making sure that the body pages are scanned properly. If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
If the problem still persists, perform the following:
OF-09 Common Job Fail 003-753 Cannot scan over 300DPI
[Error Type]
003-750 Book Duplex-Insufficient Docs Job Fail
[Error Type] [Fault Content]
Job Fail 300/400/600 dpi unavailable for DADF Mixed 2-Sided Mode Scan.
[Fault Content] [Detection Conditions]
The number of documents is insufficient in book duplex print The 300 dpi or larger resolution which cannot be scanned in the DADF Mixed 2-Sided Mode Scan was
[Detection Conditions] detected.
No sheets are stored in the setting conditions. [Corrective Actions]
[Corrective Actions] Perform scanning below 200 dpi resolution.
Change the parameters and repeat the operation. Or perform scanning in other than mixed mode.
If the problem persists, perform the following procedure to repair it. If the problem persists, perform the following procedure to repair it.

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OF-09 Common Job Fail [Error Type]
Job Fail
003-754 S2X recoverable error [Fault Content]
[Error Type] 400/600 dpi unavailable for DADF Mixed 2-Sided Mode Scan
Job Fail [Detection Conditions]
[Fault Content] The 400 dpi or larger resolution which cannot be scanned in the DADF Mixed 2-Sided Mode Scan was
detected.
The High Compression PDF Board (S2X) has a recoverable error
[Detection Conditions] [Corrective Actions]
Perform scanning at 300 dpi or lower resolution.
A recoverable error was detected at the S2X PWB
Or perform scanning in other than mixed mode.
[Corrective Actions]
If the problem persists, perform the following procedure to repair it.
Execute the same job again.
OF-09 Common Job Fail
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
003-760 Scan Settings Error
003-755 S2X command error [Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
Job parameter mismatch
[Fault Content]
The High Compression PDF Board (S2X) has a command error
[Detection Conditions]
The job properties are incorrect.
[Detection Conditions]
Command error returned from the S2X PWB.
[Corrective Actions]
Abort the job. Change the parameters and repeat the operation.
[Corrective Actions]
If the problem persists, perform the following procedure to repair it.
Execute the same job again.
OF-09 Common Job Fail
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
003-761 Incorrect Paper Tray Size
003-756 S2X command error [Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
Tray selection error.
[Fault Content]
(The paper size in the tray that is selected is different from the paper size in the tray that will be selected by
All documents detected as blank paper at FAX Blank Detection. the APS.)
[Detection Conditions] [Detection Conditions]
All scanned documents were detected as blank paper at Blank Detection.
When the Cover Content Tray or Separator + N set Tray is selected in APS, the paper size is different from
[Corrective Actions] that in the Cover Tray or the Transparency Tray.
Check whether the documents are blank or inside out and execute the same job again. [Corrective Actions]
If the problem persists, perform the following procedure to repair it. Change the job activation parameters such as Tray No., Paper Size, and repeat the operation.
OF-09 Common Job Fail If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
003-757 Cannot scan over 400DPI
003-763 Adjustment Chart Not Found [Error Type]
[Error Type] Job Fail

Job Fail [Fault Content]

[Fault Content] AMS (Auto R/E) limit error.

Original patch does not exist. (The R/E ratio became out of range after the document auto detection when AMS is specified.)

[Detection Conditions] [Detection Conditions]

25%-400% was not selected by AMS/AMS Auto-Fill.
The chart patch could not be detected.
[Corrective Actions] [Corrective Actions]
Abort the job. Change the parameters and repeat the operation.
Place the Auto Gradation Correction Chart correctly.
If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
OF-09 Common Job Fail
003-910 Perfect Bind Cover Doc Count Over
003-764 Document insufficient (image overlay) [Fault Name]
[Error Type] Perfect Bind Cover Doc Count Over

Job Fail [Error Type]

[Fault Content] Operation

Insufficient documents for Image Overlay [Fault Content]

[Detection Conditions] The number of cover pages for Perfect Bind has been exceeded.

During Image Overlay, only 1 page can be stored (single sheet document). [Detection Conditions]
This occurs in B/W machines and does not occur in Color machines. When the required number of cover pages had been scanned,
[Corrective Actions] 1. A next document still exists at the DADF
Abort the job. 2. A document that was specified for Duplex Scan only had its Side 1 scanned
If the problem persists, perform the following procedure to repair it. 3. 2 Sided Scan was instructed at Platen Book Copying, but only 1 side was scanned
OF-09 Common Job Fail [Corrective Actions]
As the scanning for cover page was forcibly ended, you can continue by starting the scan for the middle
documents.
003-780 Scan Image Compression Error To end, press <C>.
[Error Type]
Job Fail If the problem still persists, perform the following:
[Fault Content] Obtain the logs immediately after the problem has occurred and contact the Support Department for
Fax Scan Compression Error instructions.
[Detection Conditions] 2.5.1 Logging/Extraction Tool Function Explanation

The compressed data size is larger than 8 times the size of the uncompressed data. 003-913 Document Size Error (Without Ability for Auto Detect)
[Corrective Actions] [Fault Name]
Abort the job. Change the scan resolution parameter and repeat the operation. Document Size Error (Without Ability for Auto Detect)
If the problem persists, perform the following procedure to repair it. [Error Category]
OF-09 Common Job Fail Operation
[Fault Contents]
003-795 AMS Limit Error Original size error (Without Ability for Auto Detect)

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[Conditions for detection] [Detection Conditions]
When using IIT/DADF without ability for auto detect, and virtual original size prohibition function is Because DAM memory is not enough, a selected resolution is not available for scanning a A3 document.
selected It is available for scanning a A4/B4 document.
[Procedure] [Corrective Actions]
Enter the appropriate value for original size. Operate for scanning at below 600dpi.
If the problem persists, perform the following. If the problem persists, increase DAM memory.
OF-9 Common Job Fail If the problem still persists, go to the following procedure to resolve it.
003-930 Cannot scan over 300DPI OF-09 Common Job Fail

[Error Type]
Operation Fail 003-933 Next Documents Cannot scan over 300DPI
[Fault Content] [Error Type]
For scanning in the DADF mix duplex mode, 300dpi, 400dpi and 600dpi are not available. Operation Fail
[Detection Conditions] [Fault Content]
Because DAM memory is not enough, a selected resolution is not available for scanning a A3 document. For scanning in the DADF mix duplex mode, 300dpi, 400dpi and 600dpi are not available (when the next
It is available for scanning a A4/B4 document. document exists).
[Corrective Actions] [Detection Conditions]
Operate for scanning at below 300dpi. Because DAM memory is not enough, a selected resolution is not available for scanning a A3 document.
If the problem persists, increase DAM memory. It is available for scanning a A4/B4 document.

If the problem still persists, go to the following procedure to resolve it. [Corrective Actions]
OF-09 Common Job Fail Operate for scanning at below 300dpi.
If the problem persists, increase DAM memory.
If the problem still persists, go to the following procedure to resolve it.
003-931 Cannot scan over 400DPI
OF-09 Common Job Fail
[Error Type]
Operation Fail
003-934 Next Documents Cannot scan over 400DPI
[Fault Content]
For scanning in the DADF mix duplex mode, 400dpi and 600dpi are not available.
[Error Type]
Operation Fail
[Detection Conditions]
Because DAM memory is not enough, a selected resolution is not available for scanning a A3 document.
[Fault Content]
It is available for scanning a A4/B4 document. For scanning in the DADF mix duplex mode, 400dpi and 600dpi are not available (when the next docu-
ment exists).
[Corrective Actions]
Operate for scanning at below 400dpi.
[Detection Conditions]
Because DAM memory is not enough, a selected resolution is not available for scanning a A3 document.
If the problem persists, increase DAM memory.
It is available for scanning a A4/B4 document.
If the problem still persists, go to the following procedure to resolve it.
OF-09 Common Job Fail
[Corrective Actions]
Operate for scanning at below 400dpi.
If the problem persists, increase DAM memory.
003-932 Cannot scan 600DPI If the problem still persists, go to the following procedure to resolve it.
[Error Type] OF-09 Common Job Fail
Operation Fail
[Fault Content] 003-935 Next Documents Cannot scan over 600DPI
For scanning in the DADF mix duplex mode, 600dpi is not available.
[Error Type] If the problem still persists, perform the following:
Operation Fail OF-09 Common Job Fail
[Fault Content]
For scanning in the DADF mix duplex mode, 600dpi is not available (when the next document exists). 003-942 Document size Auto Detect error
[Detection Conditions] [Error Type]
Because DAM memory is not enough, a selected resolution is not available for scanning a A3 document. Operation Error
It is available for scanning a A4/B4 document. [Fault Content]
[Corrective Actions] Document size error
Operate for scanning at below 600dpi. [Detection Conditions]
If the problem persists, increase DAM memory.
The document size cannot be automatically detected.
If the problem still persists, go to the following procedure to resolve it.
[Corrective Actions]
OF-09 Common Job Fail
Input an appropriate value for the document size.
If the problem persists, perform the following procedure to repair it.
003-940 DAM memory insufficient OF-09 Common Job Fail
[Error Type]
Operation Error 003-944 Image repeat count fail
[Fault Content] [Error Type]
Insufficient DAM memory detected. Operation Error
[Detection Conditions] [Fault Content]
When IITsc is activated for the jobs that meet the following AND conditions:
Incorrect image repeat count (even one image cannot be pasted).
• DAM memory < 384MB
[Detection Conditions]
• Side 2 cover image is selected
Even one image cannot be pasted when ’Set Repeated Count-Auto’ is specified for image repeat.
• Color mode is not set to Black/White
• High Quality mode
[Corrective Actions]
Change the image repeat count parameter and repeat the operation.
[Corrective Actions]
If the problem persists, perform the following procedure to repair it.
Cancel the job
OF-09 Common Job Fail
• Clear the B/W setting for Color mode or the Side 2 cover image setting, and execute the job again.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail 003-946 Every direction difference (Copy APS)
[Error Type]
003-941 Page memory insufficient Operation Error

[Error Type] [Fault Content]

operation Different in every direction of Copy (APS)

[Fault Content] [Detection Conditions]

Part of the image will be lost if the image is not rotated. However, a paper size that does not support rota-
A shortage of page memory
tion was selected.
[Detection Conditions]
[Corrective Actions]
There is not enough page memory to store the image.
Select an appropriate paper tray manually.
[Corrective Actions] If the problem persists, perform the following procedure to repair it.
Change the parameter(s) and operate again.
OF-09 Common Job Fail
If the problem persists, check that the page memory is installed and turn OFF then ON the power.

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003-947 Return Documents counts error If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
[Error Type]
Operation Error
[Fault Content] 003-952 Return Documents Color mismatch
Return documents error [Error Type]
[Detection Conditions] Operation Error

If a user has returned an insufficient number of documents using Return Document, the message indicat- [Fault Content]
ing that additional N number of documents are required is displayed and job cancelation is prompted. Returned document color mismatch (Different color detected before/after return).
[Corrective Actions] [Detection Conditions]
Since the number of documents is insufficient, reload the correct number of documents. A different color of document was returned by a user using Return Document.
If the problem persists, perform the following procedure to repair it. • This error occurs only when the page information for the returned document has been already sent
OF-09 Common Job Fail to the post-process.
• However, the error always occurs when recovered from interruption since the sent page informa-
tion has been discarded.
003-948 Return Documents mismatch • The check items to determine different documents are document size/orientation and Color mode
[Error Type] in ACS only.
Operation Error [Corrective Actions]
[Fault Content] Return a document with the correct color again.
Returned document size mismatch (Different size settings before/after return) If the problem persists, perform the following procedure to repair it.
[Detection Conditions] OF-09 Common Job Fail
A different document was returned by a user using Return Document.
• This error occurs only when the page information for the returned document has been already sent 003-955 Documents size exchange error
to the post-process software module.
[Error Type]
• However, because distributed page information will be discarded when the machine recovers from
Operation Error
an interruption, the above fault is not considered an error.
• The check items to determine different documents are document size/orientation and Color mode [Fault Content]
in ACS only. Document size change error (MixMode)
[Corrective Actions] [Detection Conditions]
Return a document with the correct size again. When loading a document with Mixed Size Originals prohibited, a document of different size/orientation
If the problem persists, perform the following procedure to repair it. from the initial document was detected.
OF-09 Common Job Fail • Only Image Overlay has the function that inhibits different sizes during document added.
[Corrective Actions]
003-951 1job max page over Reload the document.
If the problem persists, perform the following procedure to repair it.
[Error Type]
OF-09 Common Job Fail
Operation Error
[Fault Content]
Stored pages limit for a job exceeded
003-956 Documents size unknown error
[Detection Conditions] [Error Type]
Operation Error
The number of pages that can be scanned for a job is exceeded.
[Corrective Actions] [Fault Content]
Document size undefined error (Only APS is selected for the function requiring document size setting).
Specify the job to avoid the detection conditions.
[Detection Conditions]
Undefined document size was detected when Platen is selected and only APS requires document size 003-966 ATS/APS No Destination (IITsc)
selection.
[Error Type]
[Corrective Actions] Operation Error
Enter a document size from the Panel or select a tray.
[Fault Content]
If the problem persists, perform the following procedure to repair it.
ATS/APS No Destination Error
OF-09 Common Job Fail
ATS/APS NG (Other than No Paper) (IIT)
[Detection Conditions]
003-963 No APS object Tray There is no APS tray that is set to a specific size selected.
[Error Type] [Corrective Actions]
Operation Error
Load a tray with an appropriate size of paper or select an approprite tray.
[Fault Content] Turn the power OFF then ON. If the problem persists, replace the tray module.
No APS compatible tray to set the relevant size. If the problem persists, perform the following procedure to repair it.
[Detection Conditions] OF-09 Common Job Fail
There was no APS compatible tray that could supply paper for printing without image loss.
• Image larger than A3/17’ 003-967 DADF APS No Destination
• Non-TTM tray does not support APS and the image is larger than A4/Letter.
[Error Type]
• All the APS supporting trays have failure.
Operation Fail
• APS supporting trays are all set to unavailable.
• Non-standard size setting for all trays.
[Fault Content]
• Black/White Copy for color attributes of all trays • When using DADF-75, document size = 8.5x11 SEF *excluding document size input

• Color Copy for B/W attributes of all trays • Mixed size is not selected
• Although an APS Copy Job with Variable % Reduce/Enlarge is specified, a selectable Tray does not
[Corrective Actions] exist
Select a tray. Even though an A4 LEF document is set, its size might have been misdetected as 8.5x11 SEF document
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail *This Fault Code only occurs in DADF-75 and is not applicable for DADF-150 and DADF-250

[Detection Conditions]
003-965 ATS/APS No Paper (IITsc Detect)
The detected paper size is not in the Tray.
[Error Type]
[Corrective Actions]
Operation Error
1. Either load the paper size that is displayed on the Panel into the Tray or select a Tray that contains the
[Fault Content] desired paper size.
ATS/APS No Paper 2. In the case where an A4SEF document was misdetected to be a Letter document, first cancel the job, set
APS/ATS NG (No Paper) (IIT) the DADF Document Guide properly to both sides of the scanned document and then operate again.
[Detection Conditions] If the problem persists, perform the following procedure to repair it.
There was no paper in the tray that can be selected for APS. OF-09 Common Job Fail
[Corrective Actions]
Add paper. 003-968 Punch position error
Turn the power OFF then ON. If the problem persists, replace the tray module. [Error Type]
If the problem persists, perform the following procedure to repair it. Operation Error
OF-09 Common Job Fail

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[Fault Content] [Detection Conditions]
Punch position error When job scan was executed by a user who has the permission to temporarily clear the copy restriction
[Detection Conditions] code detection, copy restriction codes were detected in the document.

Unable to punch at the selected position. (Common among APS/Tray Selections) [Corrective Actions]
[Corrective Actions] Because this document cannot be copied, press the ’Cancel’ or ’Continue’ button on the panel.

Specify an appropriate punch position or cancel Punch, and execute the job again.
If the problem persists, perform the following procedure to repair it. 003-972 Maximum Stored Page Over Flow
OF-09 Common Job Fail [Error Type]
Notice Error
003-969 Punch size error [Fault Content]
[Error Type] Maximum No. of stored pages exceeded
Operation Error [Detection Conditions]
[Fault Content] When scanning a document, the no. of pages that has accumulated in the machine has exceeded the
value of ’Maximum Stored Number of Copy Sheets’ set in system data.
Punch size error (APS)
[Detection Conditions] [Corrective Actions]
Set the no. of pages of the document to be within the maximum no. of pages that can be stored.
Punch could not be done for the selected paper size.
If the problem persists, perform the following procedure to repair it.
[Corrective Actions]
OF-09 Common Job Fail
Cancel Punch and execute the same job again.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail 003-973 Every direction difference
[Error Type]
003-970 FAX Line Memory Overflow Notice Error

[Error Type] [Fault Content]

notice The document and the image are different in orientation.
(except when Poster is specified)
[Fault Content]
The number of FAX slow-scan lines is over.
[Detection Conditions]
When rotation is not available even though the orientation of the document and the image are different
[Detection Conditions] and part of the image will be lost if it is not rotated.
The number of slow-scan lines has exceeded the upper limit due to Fax parallel composition, long- docu-
ment enlargement, etc.
[Corrective Actions]
Start the job without any changes or cancel the job.
[Corrective Actions]
If the problem persists, perform the following procedure to repair it.
Press the Continue button to store as much data as the memory capacity and continue scanning the next
OF-09 Common Job Fail
document. Or, press the Cancel button to abort the job.
Turn the power OFF then ON. If the problem persists, check the installation of the page memory.
003-974 Next Original Specification
003-971 prevention code detect with the right to cancel [Error Type]
[Error Type] Notice Error

Notice [Fault Content]

[Fault Content] Next document specified

Copy restriction codes detected in document to be copied (for users who has the permission to tempo- [Detection Conditions]
rarily clear the detection) Scanning has been completed for all loaded documents.
[Corrective Actions] [Detection Conditions]
Decide whether there is another document. 1. Document replacement was detected during Bound Originals/Booklet/Poster scanning.
If the problem persists, perform the following procedure to repair it. 2. When any operation that requires Return Document occurs in the job with Multi Scan (Bound Originals/
OF-09 Common Job Fail Booklet/Poster) on Platen, a user returned a document of a different color at ACS.
[Corrective Actions]
003-976 FAX Line Memory Overflow (N up) Reload a correct size paper and resume operation.
If the problem persists, perform the following procedure to repair it.
[Error Type]
OF-09 Common Job Fail
Notice Error
[Fault Content]
No. of lines in the Slow Scan direction exceeded during Fax N-up.
003-980 Staple position error
[Detection Conditions] [Error Type]
Notice Error
The no. of lines in the Slow Scan direction exceeds the upper limit (65535) during processes such as Fax
parallel overlay or enlargement of long documents. [Fault Content]
Or Page Memory is full. Staple Position Error
[Corrective Actions] [Detection Conditions]
Press the Cancel button to stop the job. Decrease a resolution or magnification ratio and rerun the job. Staple is not available at the specified position.
Turn the power OFF then ON. If the problem persists, check the installation of the page memory. If the [Corrective Actions]
problem persists, perform the following procedure to repair it.
Specify a Staple position again or cancel Staple, and execute the same job again.
OF-09 Common Job Fail
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
003-977 Document Miss Match (Multi Scan)
[Error Type] 003-981 Staple size error
Notice Error [Error Type]
[Fault Content] Notice Error
Document size mismatch (Document exchange during Multi Scan) [Fault Content]
[Detection Conditions] Staple size error (Copy APS)
1. Document replacement was detected during Bound Originals/Booklet/Poster scanning. [Detection Conditions]
2. When any operation that requires Return Document occurs in the job with Multi Scan (Bound Originals/ Staple could not be done for the selected paper size.
Booklet/Poster) on Platen, a user returned a document of a different size from the original.
[Corrective Actions]
[Corrective Actions]
Specify a Staple position again or cancel Staple, and execute the same job again.
Reload a correct size document and resume operation.
If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
OF-09 Common Job Fail
003-982 IITsc HDD access error
003-978 Color Document Miss Mutch (Multi Scan) [Error Type]
Notice
[Error Type]
Notice Error
[Fault Content]
HD-FULL was detected with no pages stored. An error where the FULL is not cleared even after some
[Fault Content] time has passed.
Document color mismatch (Document replacement during Multi Scan)
[Detection Conditions]
HDD was determined to be full due to collate, stored or interrupted jobs.

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[Corrective Actions]
Process or delete the jobs (documents) stored in the same HDD partition, and repeat the operation.
If the problem persists, expand the HDD partition size of the Copy service.
If the problem persists, perform the following procedure:
OF-09 Common Job Fail
OF-10 HDD Job Fail
005-500 Write to DADF-ROM error detection (During DLD 005-942 Doc fault loading on DADF
method) [Error Type]
[Error Type] Operation Fail
Job Fail [Fault Content]
[Fault Content] DADF-loaded documents Fail (DADF-250)
An error has occurred during the process of writing data to the DADF-ROM (During DLD method) [Detection Conditions]
[Detection Conditions] When the Nudger Solenoid is turned ON to return at the start of a job, it is detected that the Level Sensor
does not turn OFF.
An error was detected when writing data to the DADF-ROM.
Not able to carry out normal operation because ROM content is missing. [Corrective Actions]
[Corrective Actions] Reduce documents in number and reload a smaller number of them.

Retry job. If retry failed, replace the DADF-ROM and perform VerUP operation on the DLD method again. If the problem persists, go the the following procedure to resolve it.
OF-09 Common Job Fail

005-940 DADF No Original

005-945 Document guide set mistake.
[Error Type]
Operation Fail
[Error Type]
Operation
[Fault Content]
Final document correction notification due to DADF document being pulled out
[Fault Content]
DADF document guide set mistake (mixed document detection)
[Detection Conditions]
The system detected a pulled out document.
[Detection Conditions]
Either [1] or [2] is detected during a job specified with [MIX = OFF Mode].
[Corrective Actions]
Detection Conditions for [1]
Reload the document.
The DADF document guides are set at different positions compared to the actual document, causing
If the problem persists, perform the following procedure to repair it. misdetection of document size (= A3 SEF).
OF-09 Common Job Fail Furthermore, the misdetected paper (= A3 SEF) is fed into the machine and it is unable to be updated to
the correct size (= A4 SEF).
005-941 Doc number of sheets is insufficient Detection Conditions for [2]
[Error Type] When a set of mixed size documents are set, the topmost document is misdetected (= A3 SEF).
Furthermore, the misdetected paper (= A3 SEF) is fed into the machine and it is unable to be updated to
Operation Fail
the correct size (= A4 SEF).
[Fault Content]
[Corrective Actions]
Though all documents/N documents reloaded, the machine detected one or more documents were mis-
Correction for [1]
simg.
– Cancel the job
[Detection Conditions]
– Align the DADF document guides to the actual document
Whether all documents or N documents are reloaded, the machine detects one or more documents are
– Restart the job
missimg while skipping scanned documents (i.e. feeding them without scanning them).
Correction for [2]
If a failure occurs before the machine finishes scanning documents and outputs them, the machine skips
scanned documents even if it instructs the user to reload N documents. – Cancel the job
[Corrective Actions] – Set the Mixed Mode to ON at the copy settings menu
– Restart the job
As the number of documents is insufficient, reload a proper number of documents.
If the problem persists, perform the following:
If the problem persists, go the the following procedure to resolve it.
OF-09 Common Job Fail
OF-09 Common Job Fail

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005-946 Manuscript reading equipment obstacle detection When a set of mixed size documents are set, the topmost document is misdetected (= A3 SEF).
NOTE:
[Error Type]
The misdetected size is not delivered
Operation
[Corrective Actions]
[Fault Content]
Correction for [1]
DADF obstruction detection (mixed document detection)
Align and set the document guides to the document
[Detection Conditions] – Press [Start] to correctly re-detect the DADF document size and continue the scan
Either [1] or [2] is detected during a job specified with [MIX = OFF Mode].
Correction for [2]
Detection Conditions for [1]
– Cancel the job
There is obstruction on the DADF document length sensor, causing misdetection of document size (= A3
– Set the Mixed Mode to ON at the copy settings menu
SEF).
– Restart the job
Furthermore, the misdetected paper (= A3 SEF) is fed into the machine and it is unable to be updated to
the correct size (= A4 SEF). If the problem persists, perform the following:

Detection Conditions for [2] OF-09 Common Job Fail

When a set of mixed size documents are set, the topmost document is misdetected (= A3 SEF).
Furthermore, the misdetected paper (= A3 SEF) is fed into the machine and it is unable to be updated to 005-948 Manuscript reading equipment obstacle detection
the correct size (= A4 SEF). [Error Type]
[Corrective Actions] Operation
Correction for [1] [Fault Content]
– Cancel the job
DADF obstruction detection (mixed document detection) *continuous scan is possible
– Remove the obstruction and expose the length sensor
[Detection Conditions]
– Restart the job
Either [1] or [2] is detected during a job specified with [MIX = OFF Mode].
Correction for [2]
Detection Conditions for [1]
– Cancel the job
There is obstruction on the DADF document length sensor, causing misdetection of document size
– Set the Mixed Mode to ON at the copy settings menu
Detection Conditions for [2]
– Restart the job
When a set of mixed size documents are set, the topmost document is misdetected
If the problem persists, perform the following:
OF-09 Common Job Fail
[Corrective Actions]
Correction for [1]
Remove the obstruction and expose the length sensor at the DADF
005-947 Document guide set mistake 2. – Press [Start] to correctly re-detect the DADF document size and continue the scan
[Error Type] Correction for [2]
Operation – Cancel the job
[Fault Content] – Set the Mixed Mode to ON at the copy settings menu
DADF document guide set mistake (mixed document detection) *continuous scan is possible – Restart the job
[Detection Conditions] If the problem persists, perform the following:
Either [1] or [2] is detected during a job specified with [MIX = OFF Mode]. OF-09 Common Job Fail
Detection Conditions for [1]
The DADF document guides are set at different positions compared to the actual document, causing
misdetection of document size (= A3 SEF).
NOTE:
The misdetected size is not delivered,
Detection Conditions for [2]
007-954 SMH size mismatch [Corrective Actions]
[Error Type] Load Transparency, Plain Paper, or the correct Paper Type as specified, and then clear the error.

operation
[Fault Content] 007-969 CentreTray full stack
SMH Size Mismatch (Slow Scan Length Error) [Error Type]
Imari-MF: Slow Scan Length/Fast Scan Width Error Operation
[Detection Conditions] [Fault Content]
The size information specified for printing through this machine is different from the size of SMH paper Full Stack Fail
(=the Tray Dial-set size). [Detection Conditions]
[Corrective Actions] Paper Full Stack on the Center Tray was detected.
1. Load the SMH of this machine with paper of the size that the customer selected for the job. [Corrective Actions]
2. Set the SMH Dial of this machine for the size that the customer selected for the job. Remove the paper from the Tray.
If the dial does not have the desired paper size, set it for ’Other’.

007-959 OHP kind mismatch (Not white frame OHP)

[Error Type]
Operation
[Fault Content]
Transparencies with borders were detected
[Process on the IOTdc]
The system is shut down (stop) if Transparencies with borders are detected regardless of the paper type
setting in the Controller.
[Detection Conditions]
When checking Transparencies for borders (by the OHP Sensor) after feeding has started, jam occurs
when borders were detected.
[Corrective Actions]
Use Xerox transparencies without borders.

007-960 Paper kind mismatch

[Error Type]
Operation
[Fault Content]
Paper Type mismatch between Transparency and Plain Paper
[Process on the IOTdc]
This error occurs when the paper fed is different from that specified in the Controller (Plain paper and
Heavyweight cannot be recognized).
[Detection Conditions]
When Plain Paper was fed although the User has specified for Transparency, or when Transparency
was fed when the specification was for anything other than Transparency.

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010-414 Fusing Unit Web Life End
[Fault Name]
Fusing Unit Web Life End
[Error Type]
Information
[Fault Content]
Fusing Unit Web Life End
[Detection Conditions]
The Fusing Cleaning WEB Unit Life End (Dead Stop) has occurred.
[Corrective Actions]
Replace the Fusing Cleaning WEB Unit.

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011-941 MBX #01 Bin Full Stack [Fault Content]
[Error Type] Full Stack is detected at the relevant Bin.

Operation Fail [Detection Conditions]

[Fault Content] The maximum Stack size is detected by the Full Stack Sensor.

Full Stack is detected at the relevant Bin. [Corrective Actions]

[Detection Conditions] Remove paper from the Finisher Top Tray.
If the problem persists, perform the following procedure to repair it.
The maximum Stack size is detected by the Full Stack Sensor.
OF-09 Common Job Fail
[Corrective Actions]
Remove paper from the Finisher Top Tray.
If the problem persists, perform the following procedure to repair it. 011-945 MBX #05 Bin Full Stack
OF-09 Common Job Fail [Error Type]
Operation Fail
011-942 MBX #02 Bin Full Stack [Fault Content]
[Error Type] Full Stack is detected at the relevant Bin.

Operation Fail [Detection Conditions]

[Fault Content] The maximum Stack size is detected by the Full Stack Sensor.

Full Stack is detected at the relevant Bin. [Corrective Actions]

[Detection Conditions] Remove paper from the Finisher Top Tray.
If the problem persists, perform the following procedure to repair it.
The maximum Stack size is detected by the Full Stack Sensor.
OF-09 Common Job Fail
[Corrective Actions]
Remove paper from the Finisher Top Tray.
If the problem persists, perform the following procedure to repair it. 011-946 MBX #06 Bin Full Stack
OF-09 Common Job Fail [Error Type]
Operation Fail
011-943 MBX #03 Bin Full Stack [Fault Content]
[Error Type] Full Stack is detected at the relevant Bin.
Operation Fail [Detection Conditions]
[Fault Content] The maximum Stack size is detected by the Full Stack Sensor.

Full Stack is detected at the relevant Bin. [Corrective Actions]

[Detection Conditions] Remove paper from the Finisher Top Tray.
If the problem persists, perform the following procedure to repair it.
The maximum Stack size is detected by the Full Stack Sensor.
OF-09 Common Job Fail
[Corrective Actions]
Remove paper from the Finisher Top Tray.
If the problem persists, perform the following procedure to repair it. 011-947 MBX #07 Bin Full Stack
OF-09 Common Job Fail [Error Type]
Operation Fail
011-944 MBX #04 Bin Full Stack [Fault Content]
[Error Type] Full Stack is detected at the relevant Bin.

Operation Fail

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[Detection Conditions] [Corrective Actions]
The maximum Stack size is detected by the Full Stack Sensor. Remove paper from the Finisher Top Tray.
[Corrective Actions] If the problem persists, perform the following procedure to repair it.
Remove paper from the Finisher Top Tray. OF-09 Common Job Fail
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail

011-948 MBX #08 Bin Full Stack

[Error Type]
Operation Fail
[Fault Content]
Full Stack is detected at the relevant Bin.
[Detection Conditions]
The maximum Stack size is detected by the Full Stack Sensor.
[Corrective Actions]
Remove paper from the Finisher Top Tray.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail

011-949 MBX #09 Bin Full Stack

[Error Type]
Operation Fail
[Fault Content]
Full Stack is detected at the relevant Bin.
[Detection Conditions]
The maximum Stack size is detected by the Full Stack Sensor.
[Corrective Actions]
Remove paper from the Finisher Top Tray.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail

011-950 MBX #10 Bin Full Stack

[Error Type]
Operation Fail
[Fault Content]
Full Stack is detected at the relevant Bin.
[Detection Conditions]
The maximum Stack size is detected by the Full Stack Sensor.
012-500 Write to Finisher/MACS-ROM error detection (During [Error Type]
DLD method) Operation

[Error Type] [Fault Content]

Job Fail Finisher Stapler Pin NEAR EMPTY

[Fault Content] [Detection Conditions]

It is detected when any of the following has occurred:
An error has occurred during the process of writing data to the Finisher/MACS-ROM (During DLD
method) – Low Staple Sensor ON is detected during power ON and Interlock Close
[Detection Conditions] – Low Staple Sensor ON is detected right before the Staple Head Close operation

Error was detected when writing into the Finisher-ROM (or MACS-ROM on the DCCf450MP). [Corrective Actions]
Does not operate normally because the ROM content has been erased. Use the Generic FIP to check the Sensor.
[Corrective Actions] If required, replace the Low Staple Sensor.

If the trouble persists after retrying, replace the Finisher-ROM (or MACS-ROm on the DCCf450MP) and
download again to perform the upgrade. 012-966 Scratch Sheet Compile
[Error Type]
012-911 Stacker Lower Safety Operation
[Error Type] [Fault Content]
Operation Scratch Sheet Compile
[Fault Content] [Detection Conditions]
Stacker Lower Safety warning When abnormal paper (Scratch Sheet), which is notified from the IOT via the Delivered Sheet Break
(Obstruction was found at the bottom of the Stacker Elevator) command, was output to the Compiler
[Detection Conditions] [Corrective Actions]
The Height Alignment was not successful within 250msec when the Height Adjustment was performed Use the Generic FIP to check the Sensor.
for output paper to the Stacker Tray (Tray lowering down) in the middle of a job. If required, replace the Top Cover Interlock.
[Corrective Actions]
Remove all paper from the Stacker and check the operation of the Finisher Stacker No Paper Sensor. If it 012-969 IOT Center Tray Full
is not working, replace it.
[Error Type]
Operation
012-914 Stacker Tray Staple Set Over Count [Fault Content]
[Error Type] IOT Center Tray Full
Operation [Detection Conditions]
[Fault Content] When the H-Tra IOT Full Paper Sensor is detected to be ON for 10 successive seconds.
Stacker Tray Staple Set Over Count [Corrective Actions]
[Detection Conditions] Use the Generic FIP to check the Sensor.
The Staple Set Count of the Stacker Tray has exceeded 50 sets during the Staple Set Eject operation. If required, replace the H-Tra IOT Full Paper Sensor.
[Corrective Actions]
Remove all paper from the Stacker and check the operation of the Finisher Stacker No Paper Sensor. If it
is not working, replace it.

012-965 Stapler Pin near empty

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016-210 SW Option Fail (HDD Not Exist) [Detection Conditions]
[Error Type] One of the SW option functions cannot be executed due to insufficient Page Memory capacity.

Local Fail [Corrective Actions]

[Fault Content] Turn the power OFF then ON.

[SW optional function not achieved] Expand the Memory (Page) of the Controller Board.

One of the SW option functions cannot be executed due to a HDD error or HDD not installed.
[Detection Conditions] 016-213 SW Option Fail (Printer CARD Not Exist)
The Controller Board HDD was not installed or an error was detected when SW optional function was [Error Type]
enabled. Local Fail
[Option name to be detected] [Fault Content]
• Internet FAX Kit
[SW optional function not achieved]
• Address Book Expansion Kit
One of the SW option functions cannot be executed due to a PRT_CARD error or PRT_CARD not
• Water Marking Kit installed.
• Data Security Kit [Detection Conditions]
• Annotation The PRT_CARD was not installed or an error was detected when SW optional function was enabled.
• Scanner Kit [Option name to be detected]
[Corrective Actions] • Internet FAX kit
Turn the power OFF then ON. [Corrective Actions]
Check the HDD connector.
Turn the power OFF then ON.
Install or replace the HDD to the Controller Board.
Install the PRT_CARD if it is not installed.
Replace it if it is installed.
016-211 SW Option Fail (SysMemory Low)
[Error Type] 016-214 SW Option Fail (Fax CARD Not Exist)
Local Fail [Error Type]
[Fault Content] Local Fail
[SW optional function not achieved] [Fault Content]
Insufficient System Memory was detected.
[SW optional function not achieved]
[Detection Conditions] One of the SW optional functions cannot be executed due to a FAX_CARD error or FAX_CARD not
With SW optional functions set to Available, the System Memory of the Controller Board is insufficient. installed.
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. The FAX_CARD was not installed or an error was detected when SW optional function was enabled.
Expand the Memory (Option) of the Controller Board. [Option name to be detected]
• Internet FAX Kit
016-212 SW Option Fail (Page Memory Low) [Corrective Actions]
[Error Type] Turn the power OFF then ON.
Install the FAX_CARD if it is not installed.
Local Fail
Replace it if it is installed.
[Fault Content]
[SW optional function not achieved] 016-215 SW Option Fail (JPEG boad Not Exist)
Insufficient Page Memory was detected. [Error Type]
Local Fail

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[Fault Content] [Error Type]
[SW optional function not achieved] Local Fail
An JPEG Board error or JPEG Board not installed was detected. [Fault Content]
[Detection Conditions] [SW optional function not achieved]
The scanner functions cannot be executed due to a JPEG Board error or JPEG Board not installed. The PS Kit required for XDOD function was not installed.
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. The XDOD functions cannot be executed as the PS Kit not installed.
Install the JPEG Board if it is not installed. [Corrective Actions]
Replace it if it is installed. Turn the power OFF then ON.
Install the PS Kit.
016-216 SW Option Fail (ExtMemory Not Exist)
[Error Type] 016-219 License is required (Printer Kit).
Local Fail [Error Type]
[Fault Content] Local Fail
[SW optional function not achieved] [Fault Content]
The system detected that the Extension Memory was not installed. [SW optional function not achieved]
[Detection Conditions] The ROM was replaced without license (Printer Kit SW Key not set).
Color Scanner or SACAN_ACS functions cannot be executed because the Extension Memory is not [Detection Conditions]
installed. Only the Controller ROM was replaced and activated with the SW optional function disabled.
[Corrective Actions] [Option name to be detected]
Turn the power OFF then ON. • Printer Kit
Pull out and then insert the IISS Extension Memory (memory on the extension PWB at the side of the IIT- [Corrective Actions]
IPS).
Turn the power OFF then ON.
If the problem persists, replace the ExtPWB.
Set the Printer Kit SW key to ’Enabled’.

016-217 SW Option Fail (Controller ROM not Printer kit) 016-220 S2X unrecoverable error
[Error Type]
[Error Type]
Local Fail
Local Fail
[Fault Content]
[Fault Content]
[SW optional function not achieved]
The High Compression PDF Board (S2X) has a fatal error
Controller ROM does not support Printer Kit.
[Detection Conditions]
[Detection Conditions]
A unrecoverable error was detected at the S2X PWB.
The Controller ROM does not support the appropriate options when SW optional function was enabled.
[Option name to be detected]
[Corrective Actions]
• Printer Kit Turn the power OFF then ON. If the problem persists, replace the S2X PWB.

[Corrective Actions] 016-221 S2X communication error

Turn the power OFF then ON. [Error Type]
Upgrade the firmware in the Controller ROM that supports Printer Kit. Local Fail
[Fault Content]
016-218 PS KIT Not Exist for XDOD The High Compression PDF Board (S2X) Communication failure
[Detection Conditions] [Error Type]
Communication with the S2X PWB has failed. Local Fail
[Corrective Actions] [Fault Content]
Turn the power OFF then ON. If the problem persists, replace the S2X PWB. The High Compression PDF Board (S2X) failed the ROM CheckSum
[Detection Conditions]
016-222 S2X self-diag error S2X PWB failed the ROM Check Sum Test.
[Error Type] [Corrective Actions]
Local Fail Replace the S2X PWBA.
[Fault Content]
An error has occurred in the self-diagnostics of the High Compression PDF Board (S2X) 016-226 S2X IIT Connection Error
[Detection Conditions] [Error Type]
An error has occurred in the S2X PWB self-diagnostics. Local Fail
[Corrective Actions] [Fault Content]
Turn the power OFF then ON. If the problem persists, replace the S2X PWB. IISS-S2X Communication Failure
[Detection Conditions]
016-223 S2X SDRAM Error The S2X PWB failed to detect the video clocks sent from the IIT.
[Error Type] [Corrective Actions]
Local Fail 1. Check the cabling between the IISS-S2X.
[Fault Content] 2. If NG, replace the cable.
The High Compression PDF Board (S2X) failed the SDRAM Write/Read Test 3. If NG after replacing the cable, replace the S2X PWB.
4. If NG after replacing the S2X PWB, replace the Ext PWB.
[Detection Conditions]
5. If NG after replacing the Ext Board, replace the S2X PWB.
The S2X PWB has failed the Write/Read test of the internal SDRAM.
[Corrective Actions]
1. Pull out and insert the SDRAM memory to check the installation.
016-227 S2X DDR Error
2. Replace the S2X PWB. [Error Type]
Local Fail

016-224 S2X PCI Reg Error [Fault Content]

The High Compression PDF Board (S2X) failed the DDR Write/Read Test
[Error Type]
Local Fail
[Detection Conditions]
The S2X PWB failed the Write/Read test of the internal DDR memory.
[Fault Content]
The High Compression PDF Board (S2X) failed the PCI Register Write/Read Test
[Corrective Actions]
Replace the S2X PWBA.
[Detection Conditions]
The S2X PWB has failed to access to the internal PCI space.
[Corrective Actions] 016-228 S2X Image Processing Error
1. Pull out and insert the SDRAM memory to check the installation. [Error Type]
2. Replace the S2X PWB. Local Fail
[Fault Content]
016-225 S2X ROM CheckSum Error The High Compression PDF Board (S2X) failed the Image Processing Test

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[Detection Conditions] [Detection Conditions]
The S2X PWB failed the desired value comparison of the high-compression process results using the When the SW Option function is set to ’Enabled’, the Controller Board either detected that the Image Ext
internal test patterns. PWB is not installed, or the Image Ext PWB has failed.
[Corrective Actions] ’Option Name targeted for detection’
1. Pull out and insert the SDRAM memory to check the installation. Thumbnail SW Option
2. Replace the S2X PWBA. Preview SW Option
Image Lock SW Option

016-229 SW Option Fail (FCW-UI Not Exist) [Corrective Actions]

Turn the power OFF then ON.
[Error Type]
If the problem persists, carry out the following procedure:
Local Fail
The Image Extension Kit (Ama + toto board) has a failure or is not installed. Replace or install it.
[Fault Content]
[SW optional function not achieved]
FCW Panel not connected
016-232 MRC HW Initialize Error
[Detection Conditions] [Fault Name]
The HB-UI is connected when the FCW Panel option is set. MRC HW Initialize Error

[Corrective Actions] [Error Type]

Local
Disconnect the HB-UI and connect the FCW-UI.
[Fault Content]
MRC HW Initialize Error
016-230 License is required (PS ImageLog Kit)
[Detection Conditions]
[Error Type]
An error has occurred during High Compression Board initialization.
Local
Either that or the High Compression Board and the supported device did not match.
[Fault Content]
[Corrective Actions]
[SW optional function not achieved] The PS-ROM was installed with ’SW key: Image Log Kit for PS’ in dis-
Turn the Power OFF/ON.
abled state.
(1) Check if the device supports the High Compression Board.
[Detection Conditions]
(2) Replace the High Compression Board.
The PS-ROM was installed in a machine where SW key: ’Image Log Kit Enabled’ and SW key: ’Image
(3) Check if the following action will improve the situation:
Log Kit for PS Disabled’ are specified.
-Riser PWBA replacement
When the ’PS-ROM’ is installed in the machine, the image log function cannot operate unless the ’Image
Log Kit for PS’ has been purchased (separate purchase). -Main PWBA upper memory module replacement
[Corrective Actions] -Main PWBA replacement

Set ’SW key: Image Log Kit’ to ’Enabled’.

(4)f the problem persists, contact the Support Department.

016-231 SW Option Fail (Image Ext PWB Not Exist) 016-233 SW Option Fail (USB Host Not Exist)
[Error Type] [Error Type]
Local Fail
Local Fail
[Fault Content] [Fault Content]
[SW optional function not achieved] Any one of the SW optional functions cannot be used because the
[SW optional function not achieved]
USB Host has a failure/is not installed.
Any one of the SW Options cannot be realized due to failures/non-installation of the Image Ext PWB.
[Detection Conditions] (Condition 2) The Authentication Mode is Custom Authentication and the XPC smart card selection ser-
When the SW optional function is being enabled, the USB port (and USB Host Card) for the Controller vice status has not become ’Active’. (PFV_SELECTION_SERVICE_XCP_SMARTCARD)
board was detected to be not installed or having errors. [Corrective Actions]
[Corrective Actions] Turn the power OFF and ON.
Turn the power OFF then ON. If the problem persists, perform checks as follows:
If the problem persists, install the USB Host Card on the Controller board. 1. Enable the embedded plug-in feature.
For UI Panel:
Login as System Administrator, select [System Settings] -> [Common Service Settings] -> [Plug-in
016-234 XCP Out of Memory Error Settings], set [Embedded Plug-ins] to [Enabled] and reboot the machine.
[Error Type] For CWIS:
local Login as System Administrator, select [Properties] tab, [Security] -> [Plug-in Settings] -> [Plug-in
[Fault Content] Settings], enable [Plug-in Settings] and reboot the machine.
Lack of memory causes the XCP to stop. 2. Input the software key for the Authentication Customization Kit.
[Detection Conditions]
The software module that runs Java within the Controller has ran out of memory and became unable to 016-237 Auth plugin not active
continue operating. [Error Type]
[Corrective Actions] Local
1. Turn the power OFF then ON. [Fault Content]
2. Initialize the HDD.
Authentication custom plug-in not activated error
[Detection Conditions]
016-235 XCP Internal Error When the SecSys Task detected any of the following conditions during Start Up.
[Error Type] (Condition 1) The Authentication Mode is Custom Authentication and the authentication custom plug-in
local is not registered.
[Fault Content] (Condition 2) The Authentication Mode is Custom Authentication and the authentication custom plug-in
is not activated.
Another internal error causes the XCP function to stop.
(Condition 3) Failure when reading the file of authentication custom plug-in.
[Detection Conditions]
[Corrective Actions]
It has been detected that the JVM has stopped due to an internal error.
Turn the power OFF and ON.
[Corrective Actions] If the problem persists, perform the following:
1. Turn the power OFF then ON.
Login as System Administrator at CWIS, select [Properties] tab, [Security] -> [Plug-in Settings] -> [List of
2. Initialize the HDD. Embedded Plug-ins], register the authentication custom plug-in and reboot the machine.

016-236 XCP not active 016-238 Custom svc not active

[Error Type] [Error Type]
Local Local
[Fault Content] [Fault Content]
XCP not activated error Custom service not activated error
[Detection Conditions] [Detection Conditions]
When the SecSys Task detected any of the following conditions during Start Up. When the SecSys Task detected the following condition during Start Up.
(Condition 1) The Authentication Mode is Custom Authentication and the embedded plug-in feature has (Condition 2) The Authentication Mode is Custom Authentication and the Custom Service Management
become disabled. selection service status has not become ’Active’.
(PFV_SELECTION_SERVICE_CUSTOM_SERVICE)

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[Corrective Actions] [Corrective Actions]
Turn the power OFF and ON. Purchase the SIP_FAX Kit. (Only for customers who had not purchased it)
If the problem persists, perform the following: Enable the SIP_FAX SW Key.
Input the software key for the External Access Kit.
016-239 Auth contents not exist 016-242 System GMT Clock Fail
[Error Type] [Fault Name]
Local System GMT Clock Fail
[Fault Content] [Error Type]
Authentication custom service not registered error Local
[Detection Conditions] [Fault Content]
When the SecSys Task detected the following condition during Start Up. System GMT Clock Fail.
(Condition 1) The Authentication Mode is Custom Authentication and the authentication custom service [Detection Conditions]
is not registered.
The iotc had called the sysGmtClkGetTimer(), which returned an Error value (completed with error).
[Corrective Actions] [Corrective Actions]
Turn the power OFF and ON.
Turn the power OFF then ON. If the problem persists, do the following:
If the problem persists, perform the following:
1. If an NVM PWB exists, replace the NVM PWB.
Register the authentication custom service.
2. Replace the ESS PWB.

016-240 S2X NVM CheckSum Fail 016-310 ssmm Job Log Full
[Error Type] [Error Type]
Local Fail
system fail
[Fault Content] [Fault Content]
The High Compression PDF Board (S2X) failed the NVM CheckSum SSMM job log full
[Detection Conditions] [Detection Conditions]
S2X failed the NVM CheckSum Test.
A job log file was not gotten from the external application (AWAS) and the number of files stored
[Corrective Actions] exceeded the specified value (280).
Replace the S2X PWB Board (NVM memory is attached to the base). [Corrective Actions]
Get a job log file from the external application (AWAS) via SSMI. After that turn the power OFF then ON.
016-241 SW Option Fail (SIP_FAX Not Exist) If the problem persists, perform the following:
[Fault Name] Get a job log file from the external application (AWAS) via SSMI. After that turn the power OFF then ON.
SW Option Fail (SIP_FAX Not Exist)
[Error Type] 016-311 No Scanner that Should Be
Local [Error Type]
[Fault Content] Sub System Fail
<SW optional function not achieved> The NGN optional function did not become available because the [Fault Content]
SIP_FAX SW Key is not enabled. Scanner is not installed although scanner is a standard equipment.
[Detection Conditions] [Detection Conditions]
When the NGN optional function is set to ’Enabled’, the SIP_FAX SW Key is not enabled. The system detected that the scanner was not installed.
[Corrective Actions] [Fault Content]
Turn the power OFF then ON. If the problem persists, perform the following: [SW optional function not achieved]
1. Install or replace the I/F between the scanner and the Main Processor. The board for detecting the back (side 2) of a document is not installed. Therefore [Paper Security] is
2. If the problem persists, perform the following procedure to repair it. unavailable.
OF-01 Common System Fail [Detection Conditions]
When the SW optional function is set to ’Available’ and DADF: PF1.5 and IIT:PF1-BW are combined, the
machine with two HWM boards (for the face and the back) is supposed to detect Protection Code for both
016-312 SW Option Fail (Hybrid WaterMark Not Exist) sides in scanning them simultaneously. However, when only either of the boards is installed, the Paper
[Error Type] Security function is available for the detected side.
Sub [Corrective Actions]
[Fault Content] Turn the power OFF then ON.
[SW optional function not achieved] Because the Hybrid Watermark detection H/W is not installed, the Install the board for detecting the back (side 2) of a document if it is not installed.
SW option (Secure Watermark Kit) did not become available. If the problem persists, perform the following:
[Detection Conditions] OF-01 Common System Fail
When the SW optional function is being enabled, the system detected that the Hybrid Watermark Detec-
tion H/W is not installed. This is detected prior to 016-313.
016-315 IIT Interface Fail
Option name to be detected
’Secure Watermark Kit’
[Error Type]
Sub System Fail
[Corrective Actions]
Check the installation of the Hybrid Watermark Detection H/W. If it is installed, turn the power OFF then
[Fault Content]
ON. If the problem persists, it could be due to detection error. Replace the Hybrid Watermark Detection IF between IIT and Controller broken
H/W or the IISS Board. [Detection Conditions]
If the problem persists, perform the following procedure: An error in the I/F between the scanner and the Main Processor was detected.
OF-01 Common System Fail [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following:
016-313 Hybrid WaterMark setting mismatch 1. Reinstall or replace the IF between the scanner and the Main Processor.
[Error Type] 2. Replace the Controller board or the IISS.
Sub If the problem persists, perform the following.
[Fault Content] OF-01 Common System Fail

The SW option (Secure Watermark Kit) did not become enabled

[Detection Conditions] 016-316 Page Memory Not Detected
The Hybrid WaterMark Detection H/W was detected but the SW option (Secure Watermark Kit) did not [Error Type]
become enabled. The detection timing is only during power ON/reboot, and is performed after 016-312. Sub System Fail
[Corrective Actions] [Fault Content]
Enable the SW option (Secure Watermark Kit). Page Memory (Standard) cannot be detected.
If the problem persists, perform the following procedure: [Detection Conditions]
OF-01 Common System Fail
The system detected that the Page Memory (standard) of the scanner was not installed.
[Corrective Actions]
016-314 SW Option Fail (Hybrid WaterMark Not Exist) Turn the power OFF then ON. If the problem persists, perform the following:
[Error Type] 1. Remove and insert the Page Memory (standard).
system fail 2. Replace the Page Memory (standard).
If the problem persists, perform the following.

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OF-01 Common System Fail [Corrective Actions]
016-317 Page Memory Broken- Standard Turn the power OFF/ON. If the problem persists, do the following:
[Error Type] 1. Install or replace the I/F between the scanner and the Main Unit.
2. Replace the ESS PWB or the IISS PWB.
Sub System Fail
[Fault Content]
Page Memory (Standard) broken. 016-320 Document Formatter Fatal Error
[Detection Conditions] [Error Type]
The system detected an error in the Page Memory (standard) of the scanner. Sub System Fail
[Corrective Actions] [Fault Content]
Turn the power OFF then ON. If the problem persists, perform the following: The Document Formatter S/W of the CopyServer function has a fatal error
1. Remove and insert the Page Memory (standard). [Detection Conditions]
2. Replace the Page Memory (standard). A software error was detected when documents were converted.
If the problem persists, perform the following. [Corrective Actions]
OF-01 Common System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-01 Common System Fail
016-318 Page Memory Broken- Option 016-321 Fax Module Error
[Error Type] [Error Type]
Sub System Fail Sub System Fail
[Fault Content] [Fault Content]
Page Memory (Option) broken. Fax related error at booting
[Detection Conditions] [Detection Conditions]
The system detected an error in the Page Memory (option) of the scanner. SysCheckFax() returned error. When PFNOTEXIST is returned, the system is determined to have a con-
[Corrective Actions] figuration without Fax.
Turn the power OFF then ON. If the problem persists, perform the following: [Corrective Actions]
1. Remove and insert the Page Memory (option). Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
2. Replace the Page Memory (option). OF-07 FAX System Fail
If the problem persists, perform the following.
OF-01 Common System Fail 016-322 JBA Account Full
[Error Type]
016-319 Long Boot Diag IIT Interface Fail Sub System Fail
[Fault Name] [Fault Content]
Long Boot Diag IIT Interface Fail JBA Accounting Data Full
[Error Type] [Detection Conditions]
Subsystem The cumulated accounting data reached the specified value (15,000).
[Fault Content] [Corrective Actions]
IF between IIT and Controller broken (OS detection) 1. After an external Accounting Server has read the accounting data, turn the power OFF then ON.
[Detection Conditions] 2. If the problem persists, refer to the following to repair the problem.
An error in the I/F between the scanner and the Main Unit was detected. OF-01 Common System Fail
016-323 B-Formatter Fatal Error [Fault Content]
[Error Type] Cont-UI Cable Connection Fail

Sub Fail [Detection Conditions]

[Fault Content] The controller has detected a failure at its cable connection with the UI

Fatal Error has occurred in the B-Formatter task [Corrective Actions]

[Detection Conditions] Turn the power OFF and ON
If the problem persists, perform the following:
An unrecoverable error was detected in the image conversion processing section of the B-Formatter
task used for sending Fax from the extended Mailbox for ’Multi-Send using Instruction Manual’ or ’ Multi- 1. Check the connection of the cable between the controller and UI.
Send UI’ 2. Replace the cable.
[Corrective Actions]
Turn the power OFF then ON. 016-327 BackPlane Connection Fail
If the problem persists, refer to the following to repair it. [Error Type]
There is no need to change the ESS-PWB.
Sub
OF-01 Common System Fail
[Fault Content]
BackPlane Connection Fail
016-324 Scheduled Image Overwrite [Detection Conditions]
[Error Type] The controller has detected a failure at its connection with the BackPlane
Sub Fail [Corrective Actions]
[Fault Content] Turn the power OFF and ON.
Scheduled Image Overwrite If the problem persists, perform the following:
[Detection Conditions] 1. Pull out and reinsert the controller.
SysCon is issued when it is time to perform the Scheduled Image Overwrite.
[Corrective Actions] 016-328 Cont-MCU Cable Connection Fail
Wait until the Scheduled Image Overwrite has completed. [Error Type]
To cancel it, turn the power OFF and ON. Sub
[Fault Content]
016-325 Using Personal Certificate Cont-MCU Cable Connection Fail
[Error Type] [Detection Conditions]
sub The controller has detected a failure at its cable connection with the MCU
[Fault Content] [Corrective Actions]
Using Personal Certificate Turn the power OFF and ON.
[Detection Conditions] If the problem persists, perform the following:
The IC Card personal certificate is set in the certificate for signing. 1. Check the connection of the cable between the controller and MCU.
[Corrective Actions] 2. Replace the cable.
Set system data 790-389 to 0.
016-329 Long Boot Diag Page Memory Not Detected Fail
016-326 Cont-UI Cable Connection Fail [Fault Name]
[Error Type] Long Boot Diag Page Memory Not Detected Fail
Sub

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[Error Type] [Fault Content]
Subsystem Cont SystemMemory Diagnostic Fail-3
[Fault Content] [Detection Conditions]
Page Memory (Standard) cannot be detected (OS detection) The total memory size that is installed in Slot 1 and 2 is detected to be outside the specification value.
[Detection Conditions] [Corrective Actions]
Controller Section Page Memory (Standard) was detected to be not installed. Turn the power OFF then ON. If the problem persists, perform the following:
[Corrective Actions] 1. Remove and insert ESS RAM DIMM #1 and ESS RAM DIMM #2.
Turn the power OFF/ON. If the problem persists, do the following: 2. Replace ESS RAM DIMM #1 and ESS RAM DIMM #2.
1. Remove and reinstall the Page Memory (Standard) 3. Replace the Controller board.
2. Replace the Page Memory (Standard)
016-333 Long Boot Diag Page Memory Broken Standard Fail
016-330 Cont System Memory Fail-1 [Fault Name]
[Error Type] Long Boot Diag Page Memory Broken Standard Fail
System Fail [Error Type]
[Fault Content] Subsystem
Cont SystemMemory Diagnostic Fail-1 [Fault Content]
[Detection Conditions] Page Memory (Standard) broken (OS detection)
The memory size that is installed in Slot 1 is detected to be outside the specification value. [Detection Conditions]
[Corrective Actions] Controller Section Page Memory (Standard) error was detected.
Turn the power OFF then ON. If the problem persists, perform the following: [Corrective Actions]
1. Remove and insert ESS RAM DIMM #1. Turn the power OFF/ON. If the problem persists, do the following:
2. Replace ESS RAM DIMM #1. 1. Remove and reinstall the Page Memory (Standard)
3. Replace the Controller board. 2. Replace the Page Memory (Standard)

016-331 Cont System Memory Fail-2 016-334 Long Boot Diag Page Memory Broken Option Fail
[Error Type] [Fault Name]
System Fail Long Boot Diag Page Memory Broken Option Fail
[Fault Content] [Error Type]
Cont SystemMemory Diagnostic Fail-2 Subsystem
[Detection Conditions] [Fault Content]
The memory size that is installed in Slot 2 is detected to be outside the specification value. Page Memory (Option) broken (OS detection)
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following: Controller Section Page Memory (Option) error was detected.
1. Remove and insert ESS RAM DIMM #2. [Corrective Actions]
2. Replace ESS RAM DIMM #2. Turn the power OFF/ON. If the problem persists, do the following:
3. Replace the Controller board. 1. Remove and reinstall the Page Memory (Option)
016-332 Cont System Memory Fail-3 2. Replace the Page Memory (Option)
[Error Type]
System Fail 016-335 Cont ProgramROM Fail-1
[Error Type] 016-338 Cont FontROM Fail-1
System Fail [Error Type]
[Fault Content] System Fail
Cont ProgramROM Diagnostic Fail-1 [Fault Content]
[Detection Conditions] Cont FontROM Diagnostic Fail-1
The Checksum of Program ROM2 does not match. [Detection Conditions]
[Corrective Actions] The Font ROM ID that is installed OnBoard is detected to be outside the specification value.
Turn the power OFF then ON. If the problem persists, perform the following: [Corrective Actions]
1. Replace ESS ROm DIMM #2.
Turn the power OFF then ON. If the problem persists, perform the following:
2. Replace the Controller board.
1. Replace the Printer Kit.
2. Replace the Controller board.
016-336 Cont ProgramROM Fail-2
[Error Type] 016-339 Cont FontROM Fail-2
System Fail [Error Type]
[Fault Content] System Fail
Cont ProgramROM Diagnostic Fail-2 [Fault Content]
[Detection Conditions] Cont FontROM Diagnostic Fail-2
Program ROM1 write command has failed. [Detection Conditions]
[Corrective Actions] The Font ROM ID that is installed in Slot 1 is detected to be outside the specification value.
Turn the power OFF then ON. If the problem persists, perform the following: [Corrective Actions]
1. Remove and insert ESS ROM DIMM #1. Turn the power OFF then ON. If the problem persists, perform the following:
2. Replace ESS ROM DIMM #1. 1. Remove and insert ESS Font ROM DIMM #1.
3. Remove and insert the Printer Kit. 2. Replace ESS Font ROM DIMM #1.
4. Replace the Printer Kit. 3. Remove and insert the Printer Kit.
5. Replace the Controller board. 4. Replace the Printer Kit.
5. Replace the Controller board.
016-337 Cont ProgramROM Fail-3
[Error Type] 016-340 Cont FontROM Fail-3
System Fail [Error Type]
[Fault Content] System Fail
Cont ProgramROM Diagnostic Fail-3 [Fault Content]
[Detection Conditions] Cont FontROM Diagnostic Fail-3
Program ROM2 write command has failed. [Detection Conditions]
[Corrective Actions] The Font ROM ID that is installed in Slot 2 is detected to be outside the specification value.
Turn the power OFF then ON. If the problem persists, perform the following: [Corrective Actions]
1. Remove and insert ESS ROM DIMM #2. Turn the power OFF then ON. If the problem persists, perform the following:
2. Replace ESS ROM DIMM #2. 1. Remove and insert ESS Font ROM DIMM #2.
3. Replace the Controller board. 2. Replace ESS Font ROM DIMM #2.
3. Replace the Controller board.

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1. If an NVM PWB exists, replace the NVM PWB.
016-341 Cont FontROM Fail-4 2. Replace the ESS PWB

[Error Type]
System Fail 016-345 Cont NV-Memory Fail
[Fault Content] [Error Type]
Cont FontROM Diagnostic Fail-4 System Fail
[Detection Conditions] [Fault Content]
The Checksum of Font ROM that is installed in Slot 2 does not match. Cont NV-Memory Diagnostic Fail
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following: The data of the header address is detected to be 0x00.
1. Remove and insert ESS Font ROM DIMM #2. [Corrective Actions]
2. Replace ESS Font ROM DIMM #2. Turn the power OFF then ON. If the problem persists, perform the following:
3. Replace the Controller board. 1. Replace the NV-RAM board.
2. Replace the Controller board.
016-342 Cont RTC Fail
[Error Type] 016-346 Cont A4FAX Modem Diagnosis Fail
System Fail [Fault Name]
[Fault Content] Cont A4FAX Modem Diagnosis Fail
Cont RTC Diagnostic Fail [Error Type]
[Detection Conditions] Subsystem
The range of RTC time is out of the specification value (E.g. Day 36 Month 13) [Fault Content]
The time is not moving forward A4 Fax Modem diagnosis error.
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. An A4 Fax Modem diagnosis error was detected by the Boot Diag.
If the problem persists, perform the following procedures in sequence. [Corrective Actions]
1. Replace the failed component. Turn the power OFF and ON, perform the same operation and check whether the problem is reoccur-
2. Replace the Controller Board. ring.If the trouble persists, replace the ESS PWB.

016-343 Long Boot Diag Timer Fail 016-347 Cont PageMemory Fail
[Fault Name] [Error Type]
Long Boot Diag Timer Fail System Fail
[Error Type] [Fault Content]
Subsystem Cont PageMemory Diagnostic Fail
[Fault Content] [Detection Conditions]
Timer Fail (OS detection) The memory size that is installed in Slot 2 is detected to be outside the specification value.
[Detection Conditions] [Corrective Actions]
A Timer error was detected. Turn the power OFF then ON. If the problem persists, perform the following:
[Corrective Actions] 1. Remove and insert the Page Memory (option).
Turn the power OFF/ON. If the problem persists, do the following: 2. Replace the Page Memory (option).
 3. Replace the Controller board. [Error Type]
System Fail
016-348 Cont PageMemory Fail-2 [Fault Content]
[Error Type] Cont SEEP-ROM Diagnostic Fail-1
system fail [Detection Conditions]
[Fault Content] The Product ID cannot be obtained.
Cont PageMemory Fail-2 [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON. If the problem persists, perform the following:
An error occurred in the W/R/V test on the Page Memory. 1. Check SEEPROM for contact (a bent pin, etc.).
[Corrective Actions] 2. Check the Controller board and the BP board for contact (disconnected cable, etc.).
3. Replace the Controller board.
Turn the power OFF then ON. If the problem persists, perform the following:
1. Check the Page Memory for contact.
2. Replace the Page Memory. 016-351 Cont SEEP-ROM Fail-2
3. Replace the Controller board. [Error Type]
System Fail
016-349 Cont MAC Address Data Fail [Fault Content]
[Fault Name] Cont SEEP-ROM Diagnostic Fail-2
Cont MAC Address Data Fail [Detection Conditions]
[Error Type] An error occurred during W/R/V test.
Subsystem [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following:
MAC Address Data is incorrect. 1. Check SEEPROM for contact (a bent pin, etc.).
[Detection Conditions] 2. Check the Controller board and the BP board for contact (disconnected cable, etc.).
The 3-byte header of the MAC Address is not an FX Code (08-00-37). 3. Replace the Controller board.

[Corrective Actions]
Turn the power OFF and ON, perform the same operation and check whether the problem is reoccurring. 016-352 Internal Network Initialize Fail
[Fault Name]
[When the SEEP ROM is installed on the BP PWB] Internal Network Initialize Fail
1. Check the SEEP ROM contacts (for bent and broken pins, etc.) [Error Category]
2. Check the contacts between the ESS PWB and the BP PWB (for disconnected cables, etc.) SubSystem
3. BP PWB [Fault Contents]
4. ESS PWB Internal network initialization error
[When the SEEP ROM is installed on the ESS PWB]
[Conditions for detection]
1. Check the SEEP ROM contacts (for bent and broken pins, etc.)
Failure to initialize internal network I/F when power On (failed to set loopback address) is detected.
2. Replace the ESS PWB
If the problem still persists, it would mean that the SEEP ROM itself has to be replaced. Reinstall the vari-
[Procedure]
ous PWBs and contact the Support Department. After powering Off the main device, confirm that the control panel light is off, then power On.
(If it occurs again, contact the Administrator, etc.)

016-350 Cont SEEP-ROM Fail-1 016-360 Cont UI Fail-1

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[Error Type] 2. Remove and insert the JPEG board.
System Fail 3. Replace the Lyzer card.
[Fault Content] 4. Replace the JPEG board.
5. Replace the Controller board.
Cont UI Diagnostic Fail-1
[Detection Conditions]
An error occurred during W/R/V test of PCI Config interval. 016-364 Cont USB2.0 Host Fail
[Corrective Actions] [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following: System Fail
1. Remove and insert the UI card. [Fault Content]
2. Replace the UI card. Cont USB2.0 Host Diagnostic Fail
3. Replace the Controller board. [Detection Conditions]
An error occurred during W/R/V test of PCI Config interval or W/R/V test of internal register.
016-362 Cont UI Fail-2 [Corrective Actions]
[Error Type] Turn the power OFF then ON. If the problem persists, perform the following:
System Fail 1. Remove and insert the Lyzer card.
[Fault Content] 2. Remove and insert the USB 2.0 Host card.
3. Replace the Lyzer card.
Cont UI Diagnostic Fail-2
4. Replace the USB2.0Host card.
[Detection Conditions]
5. Replace the Controller board.
UI Communication error has occurred.
An error occurred during W/R/V test of VRAM. The Command/Status line is normal if entering the Long
Boot Mode. 016-365 Cont USB2.0 Device Fail
[Corrective Actions] [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following: System Fail
1. Disconnect and connect the UI cable. [Fault Content]
2. Remove and insert the UI card. Cont USB2.0 Device Diagnostic Fail
3. Replace the UI cable. [Detection Conditions]
4. Replace the UI card.
An error occurred during W/R/V test of PCI Config interval or W/R/V test of internal register.
5. Replace the UI.
[Corrective Actions]
6. Replace the Controller board.
Turn the power OFF then ON. If the problem persists, perform the following:
1. Remove and install the Lyzer card.
016-363 Cont LyraCard Fail 2. Remove and install the USB 2.0 Device card.
[Error Type] 3. Replace the Lyzer card.
System Fail 4. Replace the USB 2.0 Device card.
[Fault Content] 5. Replace the Controller board.
Cont JPEG Card diagnosed as having a failure
[Detection Conditions] 016-366 Cont HDD Fail-1
An error occurred during W/R/V test of PCI Config interval or W/R/V test of internal register. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following: [Fault Content]
1. Remove and insert the Lyzer card. Cont HDD Diagnostic Fail-1
[Detection Conditions] [Fault Content]
An error has occurred during IDE Controller check (ideDrv equivalent) Cont S2X Board Diagnostic Fail
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following: An error occurred during W/R/V test of PCI Config interval.
1. Disconnect and connect the HDD cable. [Corrective Actions]
2. Remove and insert the HDD. Turn the power OFF then ON. If the problem persists, perform the following:
3. Replace the HDD and the HDD cable. 1. Remove and insert the Lyzer card.
4. Replace the Controller board. 2. Remove and insert the S2X board.
016-367 Cont HDD Fail-2 3. Replace the Lyzer card.
[Error Type] 4. Replace the S2X board.
5. Replace the Controller board.
System Fail
[Fault Content]
Cont HDD Diagnostic Fail-2 016-370 Cont Fail
[Detection Conditions] [Error Type]
An error occurred during W/R/V test of HDD. system fail
[Corrective Actions] [Fault Content]
Turn the power OFF then ON. If the problem persists, perform the following: Cont Rendering Engine diagnosed as having a failure
1. Disconnect and connect the HDD cable. [Detection Conditions]
2. Remove and insert the HDD. A defect was detected during a diagnostic check of the Rendering Engine.
3. Replace the HDD and the HDD cable. [Corrective Actions]
4. Replace the Controller board. Turn the power OFF then ON. If the problem persists, perform the following.
1. Replace the Controller board.
016-368 Cont Torino Fail
[Error Type] 016-371 Cont USB1.1 Host Fail
System Fail [Error Type]
[Fault Content] system fail
Cont Torino Diagnostic Fail [Fault Content]
[Detection Conditions] Cont USB1.1 Host diagnosed as having a failure.
An error occurred during W/R/V test of PCI Config interval or W/R/V test of internal register. [Detection Conditions]
[Corrective Actions] A defect was detected during a diagnostic check of USB1.1Host (No communication with the Fax Card
Turn the power OFF then ON. If the problem persists, perform the following: could be established).
1. Remove and insert the Lyzer card. [Corrective Actions]
2. Remove and insert the Torino board. Turn the power OFF then ON. If the problem persists, perform the following:
3. Replace the Lyzer card. 1. Check the cable for connection.
4. Replace the Torino board. 2. Replace the cable.
5. Replace the Controller board. 3. Replace the Fax Card.
4. Replace the Controller board.
016-369 Cont S2X PWB Fail
[Error Type] 016-372 Cont HDD FileSystem Fail-A
System Fail

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[Error Type] [Fault Content]
sub Cont HDD FileSystem Fail-D
[Fault Content] [Detection Conditions]
Cont HDD FileSystem Fail-A Boot Diag detected a logic error with HDD (Partition D).
[Detection Conditions] [Corrective Actions]
Boot Diag detected a logic error with HDD (Partition A). Do this procedure.
[Corrective Actions] 1. Power OFF then ON.
Do this procedure. 2. Initialize the HDD.
1. Power OFF then ON.
2. Initialize the HDD. 016-376 Cont HDD FileSystem Fail-E
[Error Type]
016-373 Cont HDD FileSystem Fail-B sub
[Error Type] [Fault Content]
sub Cont HDD FileSystem Fail-E
[Fault Content] [Detection Conditions]
Cont HDD FileSystem Fail-B Boot Diag detected a logic error with HDD (Partition E).
[Detection Conditions] [Corrective Actions]
Boot Diag detected a logic error with HDD (Partition B). Do this procedure.
[Corrective Actions] 1. Power OFF then ON.
Do this procedure. 2. Initialize the HDD.
1. Power OFF then ON.
2. Initialize the HDD. 016-377 Cont HDD FileSystem Fail-F
[Error Type]
016-374 Cont HDD FileSystem Fail-C sub
[Error Type] [Fault Content]
sub Cont HDD FileSystem Fail-F
[Fault Content] [Detection Conditions]
Cont HDD FileSystem Fail-C Boot Diag detected a logic error with HDD (Partition F).
[Detection Conditions] [Corrective Actions]
Boot Diag detected a logic error with HDD (Partition C). Do this procedure.
[Corrective Actions] 1. Power OFF then ON.
Do this procedure. 2. Initialize the HDD.
1. Power OFF then ON.
2. Initialize the HDD. 016-378 Cont HDD FileSystem Fail-G
[Error Type]
016-375 Cont HDD FileSystem Fail-D sub
[Error Type] [Fault Content]
sub Cont HDD FileSystem Fail-G
[Detection Conditions] [Corrective Actions]
Boot Diag detected a logic error with HDD (Partition G). Do this procedure.
[Corrective Actions] 1. Power OFF then ON.
Do this procedure. 2. Initialize the HDD.
1. Power OFF then ON.
2. Initialize the HDD. 016-382 Cont HDD FileSystem Fail-P
[Error Type]
016-379 Cont HDD FileSystem Fail-H sub
[Error Type] [Fault Content]
sub Cont HDD FileSystem Fail-P
[Fault Content] [Detection Conditions]
Cont HDD FileSystem Fail-H Boot Diag detected a logic error with HDD (Partition P).
[Detection Conditions] [Corrective Actions]
Boot Diag detected a logic error with HDD (Partition H). Do this procedure.
[Corrective Actions] 1. Power OFF then ON.
Do this procedure. 2. Initialize the HDD.
1. Power OFF then ON.
2. Initialize the HDD. 016-400 802.1x authentication failure
[Fault Name]
016-380 Cont HDD FileSystem Fail-I 802.1x authentication failure
[Error Type] [Error Type]
sub Information
[Fault Content] [Fault Content]
Cont HDD FileSystem Fail-I 802.1x Authentication Error (incorrect user name or password)
[Detection Conditions] [Detection Conditions]
Boot Diag detected a logic error with HDD (Partition I). Detects one of the following conditions for the Network 1.
[Corrective Actions] (1) The user name or password that has been set in the machine is incorrect.
Do this procedure. (2) The switch setting of the [Authentication Device] which is physically network connected to this
machine is not correct.
1. Power OFF then ON.
2. Initialize the HDD. [Corrective Actions]
(1) Enter the user name or password of the 802.1x authentication (network 1 setting) from the machine
panel.
016-381 Cont HDD FileSystem Fail-J (2) Check the switch setting of the[Authentication Device] which is physically network connected to net-
[Error Type] work 1 of this machine.
sub 016-401 802.1x EAP type not supported
[Fault Content] [Fault Name]
Cont HDD FileSystem Fail-J
802.1x EAP type not supported
[Detection Conditions] [Error Type]
Boot Diag detected a logic error with HDD (Partition J). Information

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[Fault Content] 016-404 802.1x inside failure
802.1x Authentication Method Mismatch (the authentication server does not support the authentication [Fault Name]
method of the machine)
802.1x inside failure
[Detection Conditions]
[Error Type]
Received a Fail signal from the [Authentication Device] that is physically network connected to network 1
Information
of the machine saying unable to process the encryption method that is set to the machine.
[Corrective Actions] [Fault Content]
Other 802.1x Authentication Errors
Set the authentication method of Network 1 of this device to the same authentication method as the one
set in the authentication server. [Detection Conditions]
Check the 802.1x authentication method from UI. An internal error has occurred in the 802.1x supplicant function of the machine.
016-402 802.1x authentication failure by timing out (1) Received an invalid protocol signal from the authentication server in Network 1 of this machine

[Fault Name] [Corrective Actions]

802.1x authentication failure by timing out Repeat the operation.

[Error Type]
If the problem persists, turn the power OFF and ON, then obtain the log and contact the Support Depart-
Information ment.
[Fault Content] 2.5.1 Explanation of Log Collection/Extraction Tool Functions
802.1x Authentication Timeout(There is no response signal from the [Authentication Device].)
016-405 Certificate DB File error
[Detection Conditions]
[Error Type]
Authentication timeout since there was no response signal from the [Authentication Device] that is physi-
info
cally network connected with network 1 of this machine.
[Corrective Actions] [Fault Content]
Check the switch setting or network connection of the [Authentication Device] which is physically net- Certificate data base file is wrong.
work connected to Network 1 of this machine and connect it correctly. [Detection Conditions]
When certificate database file is loaded while system is on, header error and size error are detected.
Check the setting of the Switch which the device is connected to or the network connection. [Corrective Actions]
016-403 802.1x certificate failure Errors with certificate database file were detected. Start ’Initialize certificate’ under Maintenance.
[Fault Name]
802.1x certificate failure 016-406 802.1x client certificate failure
[Error Type] [Fault Name]
Information 802.1x client certificate failure
[Fault Content] [Error Type]
802.1x Authentication Certificate Mismatch Information
[Detection Conditions] [Fault Content]
(1) The route certificate of the server certificate (for Network 1)of the authentication server is not stored in 802.1x Authentication Client Certificate Setting Error
the machine or it does not match. [Detection Conditions]
[Corrective Actions] [EAP-TLS] is selected as the authentication method for 802.1x authentication for Network 1, but the SSL
(1) Store the Route Certificate for the server certificate (for Network 1)of the authentication server in the client certificate is not set or has been deleted.
machine. [Corrective Actions]
(2) If unable to obtain the route certificate of the server certificate, disable the [Server Authentication (1) Store the client certificate to this machine SSL and set as SSL client certificate.
Inspection] (for Network 1) in the 802.1x setting item of the device.
 (2) If the setting of SSL client certificate cannot be made, select other than [EAP-TLS] as the authentica- [Corrective Actions]
tion method. Correct the plug-in and then install it again.
016-407 XCP Plugin Secrity Exception
[Error Type] 016-411 XCP_UNSUPPORTED_CLASS_VERSION
info [Error Type]
[Fault Content] info
Security Exception due to plug-in [Fault Content]
[Detection Conditions] The plug-in class file version is not supported.
The Package Management function has detected Security Exception. [Detection Conditions]
[Corrective Actions] The Package Management function has detected an unsupported class file version.
Correct the plug-in and then install it again. [Corrective Actions]
Correct the plug-in and then install it again.
016-408 XCP Invalid Plugin
[Error Type] 016-412 XCP Plugin Misc Error
info [Error Type]
[Fault Content] info
The plug-in file is invalid. [Fault Content]
[Detection Conditions] A plug-in error under Miscellaneous
The Package Management function has detected the damaged Jar file. [Detection Conditions]
[Corrective Actions] The Package Management function has detected the plug-in has caused an error that is included in a
Correct the plug-in and then install it again. miscellaneous group of errors.
[Corrective Actions]
016-409 XCP Plugin Version Incompatible Correct the plug-in and then install it again.
[Error Type]
info 016-413 Couldnt detect proxy server automatically.
[Fault Content] [Error Type]
Plug-in Version Mismatch info
[Detection Conditions] [Fault Content]
The Package Management function has detected a version mismatch. Auto detection of the proxyhas failed.
[Corrective Actions] [Detection Conditions]
Correct the plug-in and then install it again. The proxy server could not be detected automatically.
When the proxy server is not manually set up, an automatic attempt is made to obtain the proxy server
setting from the DHCP server. Howerver, the attempt has failed.
016-410 XCP_PLUGIN_PROPERTY_INVALID
For the details, see below:
[Error Type] – The contents of the obtained PAC file have a problem. (An error occurred during the running of Jav-
info aScript.)
[Fault Content] – The PAC file could not be obtained. (Timeout/Connection error)
The plug-in definition file is invalid. – The PAC file could not be obtained. (No PAC file/Too large)
[Detection Conditions] – PAC File URL info could not be obtained. (Timeout)
The Package Management function has detected the invalid definition file. – PAC File URL info could not be obtained. (No URL is included in the response to the inquiry.)

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[Corrective Actions] 016-415 Connection to Xerox server has timed out.
Check the following: [Error Type]
– the default Gateway setting
info
– the subnet mask setting
[Fault Content]
– the DNS Server address setting
No response from the server
If despite the confirmation of the above settings, the situation has not improved, contact the network
administrator for advice because there is a possibility of a network failure, DHCP Server failure, or an [Detection Conditions]
improper DHCP Server setting. (For example, if the DHCP Server is not set up in the way that allows it to There is no response from the Xerox Communication Server for a certain period of time, resulting in a tim-
give back the proxy server address, an error of this code will occur.) eout.
The Network Environment check items are as follows: [Corrective Actions]
– The HTTP server that provides the PAC file (CFILE) is operating normally, or the server can be Turn the power OFF then ON.
reached on the network.
When after the implementation of the corrective action, the machine has established normal communi-
– The contents of the PAC file have no mistakes in syntax or selected server address, or the file size is cation with the Xerox Communication Server, the fault will be cleared.
64KB or less.
If the situation has not improved, collect the pfshowinfo9 log and network log immediately after the occur-
– The DHCP server that has an entry of CURL info is operating normally, or the server can be reached rence of the problem and contact the support division for directions.
on the network.
When after the implementation of the corrective actions, the machine has established normal communi-
cation with the Xerox Communication Server, the fault will be cleared. 016-416 An invalid state message received from server.
If the network is normal but the situation has not improved, collect the pfshowinfo9 log and network log [Error Type]
immediately after the occurrence of the problem and contact the support division for directions. info
016-414 Couldnt connect to Xerox server or proxy. [Fault Content]
[Error Type] A server error is detected.
info [Detection Conditions]
[Fault Content] The Xerox Communication Server has responded with a message indicating an abnormal condition.
Network error [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON.
The machine could not connect to the Xerox Communication Server or the proxy server. When after the implementation of the corrective action, the machine has established normal communi-
cation with the Xerox Communication Server, the fault will be cleared.
(A network path problem, an open wire, etc.)
If the situation has not improved, collect the pfshowinfo9 log and network log immediately after the occur-
[Corrective Actions] rence of the problem and contact the support division for directions.
Check the following:
– the connection of the LAN Cable
– the IP Address setting
016-417 Invalid network settings were found.
– the default Gateway setting [Error Type]
– the subnet mask setting info
– the DNS Server address setting [Fault Content]
– the proxy server address setting Setting error
If despite the confirmation of the above settings, the situation has not improved, contact the customer’s [Detection Conditions]
network administrator becasuse there is a possibility of a network failure. An invalid or improper network setting has prevented the machine from communicating.
When after the implementation of the corrective actions, the machine has established normal communi-
cation with the Xerox Communication Server, the fault will be cleared.
[Corrective Actions]
If the network is normal but the situation has not improved, collect the pfshowinfo9 log and network log Check the following:
immediately after the occurrence of the problem and contact the support division for directions. – the IP address setting
– the default Gateway setting
 – the subnet mask setting 016-423 Offline
– the DNS Server address setting
[Fault Name]
– the proxy server address setting
Offline
– the Xerox Communication Server URL setting
– Set ’Verify the remote server certificate’ to ’OFF’.
[Error Type]
Information
If despite the confirmation of the above settings, the situation has not improved, contact the customer’s
network administrator becasuse there is a possibility of a network failure. [Fault Content]
When after the implementation of the corrective actions, the machine has established normal communi- Offline
cation with the Xerox Communication Server, the fault will be cleared. [Detection Conditions]
If the network is normal but the situation has not improved, collect the pfshowinfo9 log and network log
1. Job processing is not available due to other failures.
immediately after the occurrence of the problem and contact the support division for directions.
2. Job processing is not available as the panel operation (other than during Diag) is in progress.
3. Job processing is not available because a third party is using remote access.
016-421 Input Tray is Removed
[Fault Name] [Corrective Actions]
Input Tray is Removed Clear any failure that is indicated by other displayed messages.
[Error Type] If the panel operation is in progress, complete it.
Information If somebody is in remote access, wait for the access to end.
[Fault Content]
The Paper Tray is removed. If the problem persists, turn the power OFF and ON, then obtain the log and contact the Support Depart-
ment.
[Detection Conditions]
2.5.1 Logging/Extraction Tool Function Explanation
The Paper Tray is removed.
[Corrective Actions] 016-424 Low Power Mode
Install the Paper Tray. [Fault Name]
Low Power Mode
016-422 Diag Offline
[Error Type]
[Fault Name]
Information
Diag Offline
[Fault Content]
[Error Type]
Low Power Mode
Information
[Detection Conditions]
[Fault Content]
When moving to the Low Power Power Saver Mode.
Diag Offline
[Corrective Actions]
[Detection Conditions]
Cancel the Power Saver from the Panel or remotely. The Power Saver will also be canceled when a Job is
1. When the Diag operation is in progress, it turns Offline. issued.
[Corrective Actions]
Clear any failure that is indicated by other displayed messages. If the problem persists, turn the power OFF and ON, then obtain the log and contact the Support Depart-
If the Diag operation is in progress, complete it. ment.
If somebody is in remote access, wait for the access to end. 2.5.1 Logging/Extraction Tool Function Explanation
016-425 Sleep Mode
If the problem persists, turn the power OFF and ON, then obtain the log and contact the Support Depart-
ment.
[Fault Name]
Sleep Mode
2.5.1 Logging/Extraction Tool Function Explanation

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[Error Type] [Detection Conditions]
Information Received a Fail signal from the [Authentication Device] that is physically network connected to the net-
[Fault Content] work 2 of the machine saying unable to process the encryption method that is set to the machine.

Sleep Mode [Corrective Actions]

[Detection Conditions] Set the authentication method of Network 2 of this device to the same authentication method as the one
set in the authentication server.
When moving to the Sleep Power Saver Mode.
Check the 802.1x authenticating method from UI
[Corrective Actions]
Cancel the Power Saver from the Panel or remotely. The Power Saver will also be canceled when a Job is
016-429 802.1x authentication failure by timing out (Network 2)
issued. [Fault Name]
802.1x authentication failure by timing out (Network 2)
If the problem persists, turn the power OFF and ON, then obtain the log and contact the Support Depart- [Error Type]
ment.
Information
2.5.1 Logging/Extraction Tool Function Explanation
[Fault Content]
802.1x Authentication Timeout (There is no response signal from the [Authentication Device]: Network
016-427 802.1x authentication failure (Network 2) 2)
[Fault Name] [Detection Conditions]
802.1x authentication failure (Network 2) Authentication timeout since there was no response signal from the [Authentication Device] that is physi-
[Error Type] cally network connected with the network 2 of this machine.
Information [Corrective Actions]
[Fault Content] Check the switch setting or network connection of the [Authentication Device] which is physically net-
work connected to Network 2 of this machine and connect it correctly.
802.1x authentication error (Either the user name or password is incorrect: Network 2)
[Detection Conditions] 016-430 802.1x certificate failure (Network 2)
Detects one of the following conditions for the Network 2. [Fault Name]
(1) The user name or password that has been set in the machine is incorrect. 802.1x certificate failure (Network 2)
(2) The switch setting of the [Authentication Device] which is physically network connected to this [Error Type]
machine is not correct. Information
[Corrective Actions] [Fault Content]
(1) Enter the user name or password of the 802.1x authentication (Network 2 setting) from the machine 802.1x Authentication Certificate Discrepancy (Network 2)
panel.
[Detection Conditions]
(2) Check the switch setting of the [Authentication Device] which is physically network connected to the
network 2 of this machine. (1) The route certificate of the server certificate (for Network 2)of the authentication server is not stored in
the machine or it does not match.
016-428 802.1x EAP type not supported (Network 2) [Corrective Actions]
[Fault Name] 1. Store the Route Certificate for the server certificate (for Network 2) of the authentication server in the
802.1x EAP type not supported (Network 2) machine.
[Error Type] 2. If unable to obtain the route certificate of the server certificate, disable the [Server Authentication
Inspection] for the 802.1x setting item (Network 2) of the device.
Information
[Fault Content] 016-431 802.1x inside failure (Network 2)
802.1x Authentication Method Mismatch (Authentication server does not support the authentication [Fault Name]
method of this device: Network 2) 802.1x inside failure (Network 2)
[Error Type] 2.5.2 Logging/Extraction Tools Operational Instructions
Information
[Fault Content] 016-453 Dynamic DNS - IPv6 NG
802.1x Other Authentication error (Network 2) [Error Type]
[Detection Conditions] Info
An internal error has occurred in the 802.1x supplicant function of the machine. [Fault Content]
(1) Received an invalid protocol signal from the authentication server in Network 2 of this machine Dynamic DNS - IPv6 Address Dynamic Update Failed
[Corrective Actions] [Detection Conditions]
Repeat the operation. Failed to update of the IPv6 address and host name to the DNS server.
[Corrective Actions]
If the problem persists, turn the power OFF and ON, then obtain the log and contact the Support Depart-
1. Check that DNS server address is set properly in the device.
ment.
2. Check with the customer’s System Administrator whether the DNS server settings that allow Dynamic
2.5.1 Explanation of Log Collection/Extraction Tool Functions
DNS using IPv6 address have been made.
016-432 802.1x client certificate failure (Network 2) 3. Follow the instructions in 2.5.1 LOG to obtain the ’info9 or xxx.tgz’.
[Fault Name] If the problem persists, perform the following procedure:
802.1x client certificate failure (Network 2) 2.4.5 Network-Related Details Check Flow
[Error Type] 2.5.1 Log collection/extraction tool function explanation

Information
[Fault Content] 016-454 DNS renewal failure of dynamic
802.1x Setting Error of the Client Certificate of the Authentication (Network 2) [Error Type]
[Detection Conditions] Time Bomb (Information)
[EAP-TLS] is selected as the authentication method for 802.1x authentication for Network 2, but the SSL [Fault Content]
client certificate is not set or has been deleted. Dynamic DNS - Dynamic Update Failed
[Corrective Actions] [Detection Conditions]
(1) Store the client certificate to this machine SSL and set as SSL client certificate. Dynamic DNS - Dynamic update failed.
(2) If the setting of SSL client certificate cannot be made, select other than [EAP-TLS] as the authentica- [Corrective Actions]
tion method.
1. Check that DNS server address is set properly in the device.
016-450 SMB Host name duplicated 2. Check with a customer System Administrator that the DNS server settings that allow Dynamic DNS have
[Error Type] been made.
Time Bomb (Information) 3. Follow the 2.5.2 Logging/Extraction Tools Operational Instructions to collect logs.
[Fault Content] 2.4.5 Network-Related Details Check Flow
SMB Host Name Duplicated 2.5.2 Logging/Extraction Tools Operational Instructions

[Detection Conditions]
A PC of the same host name exists on the network. 016-455 SNTP server time out
[Corrective Actions] [Error Type]
1. Check whether the setting of the same host name as the device is made to another unit. If the setting is Time Bomb (Information)
duplicate, change the host name of the device or duplicate device. [Fault Content]
2. If duplicate setting is not confirmed, change the device host name. SNTP timeout.
3. Follow the 2.5.2 Logging/Extraction Tools Operational Instructions to collect logs. [Detection Conditions]
2.4.5 Network-Related Details Check Flow There is no response from the SNTP server within the specified time (60sec).

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[Corrective Actions] 016-500 Write to Cont-ROM error detection (During DLD method)
If the time on the machine is incorrect, manually set the time. [Error Type]
1. Check that SNTP server address is set properly in the device.
Job Fail
2. Follow the 2.5.2 Logging/Extraction Tools Operational Instructions to collect logs.
[Fault Content]
2.4.5 Network-Related Details Check Flow
An error has occurred during the process of writing data to the Cont-ROM. (During DLD method)
2.5.2 Logging/Extraction Tools Operational Instructions
[Detection Conditions]
An error was detected when writing data to the Cont-ROM.
016-456 SNTP time asynchronous Not able to carry out normal operation because ROM content is missing.
[Error Type] [Corrective Actions]
Time Bomb (Information) Retry job. If retry failed, replace the Controller-ROM and perform VerUP operation on the DLD method
[Fault Content] again.
SNTP Time Asynchronous
[Detection Conditions] 016-501 Write to S2X-ROM error detection (During DLD method)
A standard time synchronized source message and an asynchronous message was received from the [Error Type]
SNTP server.
Job Fail
[Corrective Actions]
[Fault Content]
If the time on the machine is incorrect, manually set the time.
An error has occurred during the process of writing data to the S2X-ROM. (During DLD method)
1. Check a customer System Administrator that the NTP server is operating properly.
2. Follow the 2.5.2 Logging/Extraction Tools Operational Instructions to collect logs.
[Detection Conditions]
2.4.5 Network-Related Details Check Flow An error was detected when writing data to the S2X-ROM

2.5.2 Logging/Extraction Tools Operational Instructions Not able to carry out normal operation because ROM content is missing.
[Corrective Actions]
Retry job. If retry failed, replace the S2X-ROM and perform VerUP operation on the DLD method again.
016-461 Under non-transmitted image log stagnation
[Error Type]
Information Fail
016-502 Write to Cont/S2X/IISS/DADF/IOT/Fin/FaxCard error
[Fault Content] detection (During PJL method)
Creation of a new job is being restricted because image logs yet to be transferred are piled up and [Error Type]
delayed. Job Fail
[Detection Conditions] [Fault Content]
When system data ’Level of Ensuring Image Log Transfer’ is set to ’High’ creation of a new job becomes An error has occurred during the writing of data to any of Cont/S2X/IISS/DADF/IOT/Fin/FaxCard (During
restricted because image logs yet to be transferred are piled up and delayed. PJL method)
[Corrective Actions] [Detection Conditions]
Check the image log management server status and the network status, and clear any cause that may An error was detected when writing data to one of the ROMs in the machine
impede the transfer of image logs to the image log server. Not able to carry out normal operation because content of one of the ROMs is missing.
Check the transfer settings and transfer all logs that are yet to be transferred. [Corrective Actions]
Or, change the transfer guarantee level to ’Low’. Note that setting the transfer guarantee level to ’Low’
Perform download in DLD Mode, and follow the Error Code displayed by the machine to identify the faulty
may cause the image logs to get deleted in sequence even before they are transferred.
ROM.
If the problem persists, perform the following procedure:
Replace the faulty ROM and perform VerUP operation on the DLD method again.
OF-09 Common Job Fail
2.5.1 Log collection/extraction tool function explanation
016-503 SMTP Server Fail for Redirector
[Error Type] 2.4.5 Network-Related Details Check Flow
Job Fail
[Fault Content] 016-506 Image Log HDD Full
The problem with the SMTP Server name could not be resolved (though the machine tried to connect to [Error Type]
the server).
Job Fail
[Detection Conditions] [Fault Content]
DNS Library Call Error Because the log image storage area on the disk is full, a job cannot be continued.
[Corrective Actions] [Detection Conditions]
Specify the correct SMTP Server name or specify the IP address.
When the system data ’Level of Ensuring Log image Creation’ is set to ’High’ the log image storage area
If the problem persists, perform the following procedure to repair it. on the disk becomes full (during processing any job other than copy/scan jobs).
2.4 NET System Fault Check [Corrective Actions]
2.4.3 No output is available, no data is printed
Try to rerun the job.
2.4.5 Network-Related Details Check Flow
If the situation is the same despite some re-attempts, delete unnecessary documents saved in the
device or change the level of ensuring creation (to Low). However, the level is set to Low, log image cre-
016-504 POP Server Fail for Redirector ation cannot be ensured.

[Error Type]
Job Fail 016-507 ImageLog Send Fail01
[Fault Content] [Error Type]
The problem with the POP Server name could not be resolved (though the machine tried to connect to the Job Fail
server) [Fault Content]
[Detection Conditions] A log image transfer fails, making it impossible to continue a target job which will consist of created
DNS Library Call Error images.
[Corrective Actions] [Detection Conditions]
Specify the correct POP Server name or specify the IP address. With the system data ’Auto Transfer Setting’ set to ’Transfer by the job’ a log image transfer fails, making it
impossible to continue a target job.
If the problem persists, perform the following procedure to repair it.
2.4 NET System Fault Check [Corrective Actions]
2.4.3 No output is available, no data is printed Check the state of the destination image log control server and that of the network, and clear any factor
preventing image logs from being transferred to the image log control server.
2.4.5 Network-Related Details Check Flow
016-505 POP Authentication Fail for Redirector 016-508 ImageLog Send Fail02
[Error Type] [Error Type]
Job Fail
Job Fail
[Fault Content] [Fault Content]
A failure in POP authentication (after the machine connected to the server). A log image transfer fails, making it impossible to continue an image transfer job.

[Detection Conditions] [Detection Conditions]

An image log transfer fails.
Incorrect POP Server authentication information was detected.
[Corrective Actions] [Corrective Actions]
Check the state of the destination image log control server and that of the network, and clear any factor
Specify the correct POP Server authentication information.
preventing image logs from being transferred to the image log control server.
If the problem persists, perform the following procedure to repair it.
2.4 NET System Fault Check
2.4.3 No output is available, no data is printed 016-509 ImageLog No Send Rule01

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[Error Type] [Corrective Actions]
Job Fail Overwrite rules for transfer from the destination image log control server to the device.
[Fault Content]
Because rules for log image transfer are not registered, a job cannot be continued. 016-513 SMTP Server Reception Error
[Detection Conditions] [Fault Name]
With the system data ’Auto Transfer Setting’ set to ’Transfer by the job,’ transfer rules are not registered, SMTP Server Reception Error
causing a job to be discontinued.
[Error Type]
[Corrective Actions] Job
Register rules for transfer from the destination image log control server to the device.
[Fault Content]
Error when receiving response from the SMTP server (after connecting to the server)
016-510 ImageLog No Send Rule02 [Detection Conditions]
[Error Type] SMTP Server Response Receive Timeout
Job Fail [Corrective Actions]
[Fault Content] 1. Timeout has occurred.
Rules for log image transfer are not registered. • Server Load is Heavy/Network Traffic is High
[Detection Conditions] -> Wait awhile before re-executing job.
Because transfer rules are not registered, a transfer fails. • Check that SMTP Send Port No. is correct.
[Corrective Actions] ->If the situation does not improve, consult with the Network Administrator.
Register rules for transfer from the destination image log control server to the device.
016-514 XPS Error
016-511 ImageLog Invalid Send Rule01 [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] XPS Error
Rules for log image transfer are illegal, causing a job to be discontinued. [Detection Conditions]
[Detection Conditions] During XPS Bridge processing, Invalid Schema, Parameter Error, damage to XPS File, or an error internal to
XPS Decomposer occurred.
With the system data ’Auto Transfer Setting’ set to ’Transfer by the job,’ illegal transfer rules cause a job to
be discontinued. [Corrective Actions]
[Corrective Corrections] Print from XPS Viewer, using a pinter driver (ART-EX, PCL, etc.).
Overwrite rules for transfer from the destination image log control server to the device. If the problem persists, go to the following to resolve it.
OF-09 Common Job Fail
2.4.3 No output is available, no data is printed
016-512 ImageLog Invalid Send Rule02
2.4.4 Printing can be performed but abnormally
[Error Type] 2.4.5 Network-Related Details Check Flow
Job Fail
016-515 XPS Short of Memory
[Fault Content]
Rules for log image transfer are illegal.
[Error Type]
Job Fail
[Detection Conditions]
Illegal transfer rules cause a transfer failure.
[Fault Content]
XPS Short of Memory
[Detection Conditions] [Error Type]
During XPS Bridge processing, a lack of memory was detected. Job Fail
[Corrective Actions] [Fault Content]
If print mode is set to [high resolution], change it to [standard]. If print mode is set to [standard], change it to [high Simultaneous Specification of PS Booklet and Watermark
speed]. [Detection Conditions]
If memory is still insufficient, expand memory.
PS Booklet and Watermarks were specified at the same time.
If memory is expanded to the maximum but the problem still occurs, print from XPS Viewer, using a driver
(ART-EX, PCL, etc.).
[Corrective Actions]
PS Booklet and Watermark/UUID cannot be specified at the same time. Cancel either one.
If the problem persists, go to the following and resolve it.
If the problem persists, carry out the following procedure:
OF-09 Common Job Fail
OF-09 Common Job Fail
016-516 XPS PrintTicket description error
[Error Type]
016-519 Device DV - Reached Limit
Job Fail
[Fault Content]
[Error Type]
XPS PrintTicket description error Job Fail

[Detection Conditions] [Fault Content]

PrintTicket included in a XPS document is based on [grammar not supported by this machine] or has [print Number of Printable Sides Limit Full
instuructions not supported by this machine]. [Detection Conditions]
[Corrective Actions] A number of printable sides is set in the device and the number of printed sides as the job is running has
Check whether the user’s way of using the application that sends a print job and the print instructions have reached that number.
problems. [Corrective Actions]
If they have no problems, ask not Fuji Xerox but a vendor that produces the application that sends a print job Contact the System Administrator to request for a change in the limit of the printable sides.
about the operation of the application. If this does not resolve the problem, get a list of printer settings, a job his-
tory report, and the print data with PrintTicket to send, and go to the following to resolve the problem.
OF-09 Common Job Fail 016-520 MRC HW Job Error
If the problem persists, contact the support division for instructions. [Error Type]
016-517 PS Booklet Illegal Color Mode Change Job Fail
[Error Type] [Fault Content]
Job Fail High Compression H/W Job Error
[Fault Content] [Detection Conditions]
PS documents to be printed into a booklet have black, white and color areas An error has occurred during the usage of High Compression Board.
[Detection Conditions] [Corrective Actions]
While PS Decomp was interpreting a booklet job, a change to Process Color Model or the resolution/binary/ Repeat the operation or change the output file format/color mode.
multi-valued parameter was detected. If the problem persists, perform the following procedure to correct it.
[Corrective Actions] Replace the High Compression Board.
Rewrite the PostScript file in the way that does not allow the page device, Process Color Model, to be changed If the cause of error is not clear, perform the following and check whether the status improved.
in the process. – Replace the Memory Modules on the Main PWBA
If the problem persists, go to the following and resolve it. – Replace the Main PWBA.
OF-09 Common Job Fail
016-518 PS Booklet Conflict WM 016-521 SmartCard Not Found
[Error Type] Job Fail

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[Fault Content] [Fault Content]
Smart Card Connection Error LDAP-SSL authentication error 114 has occurred (the server certificate is close to expiring)
[Detection Conditions] [Detection Conditions]
After a personal signature scan job has started up, the Smart Card was removed or the Card Reader was SSL authentication error of the LDAP Server.
detached, which causes the personal signature to fail. The Server certificate is close to expiring
[Corrective Actions] [Corrective Actions]
Insert the Smart Card into the Reader and check the PIN again before performing the personal signature Change the LADP Server SSL certificate to one that is valid.
scan. Although this error can also be avoided by setting ’SSL Communication During Authentication’ of ’LDAP
If the Card Reader was detached, reconnect it again and restart the device. Server/Directory Service Settings’ to ’Disabled’ at the device, keep in mind that it would also no longer
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem guarantee the legitimacy of the connected LDAP Server.
has occurred and contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation
016-525 LDAP SSL error 115
[Error Type]
016-522 LDAP SSL error 112 Job Fail
[Error Type] [Fault Content]
Job Fail
LDAP-SSL authentication error 115 has occurred (the server certificate has expired)
[Fault Content] [Detection Conditions]
LDAP-SSL authentication error 112 has occurred (the client certificate cannot be obtained) SSL authentication error of the LDAP Server.
[Detection Conditions] The Server certificate has expired
SSL authentication error of the LDAP Server. [Corrective Actions]
The SSL client certificate cannot be obtained.
Change the LADP Server SSL certificate to one that is valid.
[Corrective Actions] Although this error can also be avoided by setting ’SSL Server Authentication’ to ’OFF’ at the device,
Install the SSL client certificate into the device as the LDAP Server will request for it. keep in mind that it would also no longer guarantee the legitimacy of the connected LDAP Server.

016-523 LDAP SSL error 113 016-526 LDAP SSL error 116
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
LDAP-SSL authentication error 113 has occurred (the server certificate data is incorrect) LDAP-SSL authentication error 116 has occurred (the Server Name and the certificate does not match)
[Detection Conditions] [Detection Conditions]
SSL authentication error of the LDAP Server. SSL authentication error of the LDAP Server.
The Server certificate data is incorrect The Server Name and the certificate do not match.
[Corrective Actions] [Corrective Actions]
The device cannot trust the SSL certificate of the LDAP Server. Ensure that the address of the LDAP Server set in the device matches the address of the LDAP Server
Register the root certificate of the LDAP Server SSL certificate in the device. defined in the SSL certificate.
Although this error can also be avoided by setting ’SSL Server Authentication’ to ’OFF’ at the device,
keep in mind that it would also no longer guarantee the legitimacy of the connected LDAP Server.
016-524 LDAP SSL error 114
[Error Type]
016-527 LDAP SSL error 117
Job Fail
[Error Type] [Fault Content]
Job Fail Kerberos Attestation protocol error (37)
[Fault Content] [Detection Conditions]
LDAP-SSL authentication error 117 has occurred (SSL authentication internal error) A Kerberos Server Attestation protocol error has occurred. (37)
[Detection Conditions] [Corrective Actions]
SSL authentication error of the LDAP Server. The clock difference between the device and the Kerberos server has exceeded the clock skew limit of
SLL authentication internal error has occurred. the Kerberos server. Check that the clocks of the device and Kerberos server are set correctly.
[Corrective Actions] At the same time, check that the daylight saving time and time zone settings for the device and the Ker-
beros server are the same.
An internal error has occurred in the program.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the Support G for instructions.
016-528 SmartCard Not Auth 2.5.1 Log collection/extraction tool function explanation
[Error Type]
Job Fail 016-534 Kerberos Attestation protocol error 41,42
[Fault Content] [Error Type]
Smart Card Personal Authentication Error Job Fail
[Detection Conditions] [Fault Content]
After a personal signature scan job has started up, the Smart Card PIN check status was cleared, which Kerberos Attestation protocol error (41, 42)
causes the personal signature to fail.
[Detection Conditions]
[Corrective Actions] A Kerberos Server Attestation protocol error has occurred. (41, 42)
Check the PIN and again perform the personal signature scan.
[Corrective Actions]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
Although the Kerberos Server exists in a realm that is set in the device, the address of the Kerberos
occurred and contact the support department for instructions.
Server that was set cannot be connected to.
2.5.1 Log collection/extraction tool function explanation
Check that the realm name and Server address in the Kerberos Settings of the device are set correctly.
When connected to a Microsoft Windows 2000/2003 Server, use all upper case for the realm name.
016-529 Remote Download server timeout
[Error Type] 016-535 Remote Download file access error
Job Fail
[Error Type]
[Fault Content] Job Fail
Remote Download Server Timeout
[Fault Content]
[Detection Conditions] There are no FW update files in the Remote Download server.
There was no response within the specified time (45 sec) when connecting to the Remote Download
server.
[Detection Conditions]
The specified FW update file (Download image file) is not found in the Remote Download server.
[Corrective Actions]
Check the network connection. Check that the Remote Download server is properly configured and
[Corrective Actions]
operating on the network. Check the Remote Download server for the FW update file.

016-533 Kerberos Attestation protocol error 37 016-536 Host name solution error in Remote Download
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] Remote Download Server Name Resolution Error

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[Detection Conditions] [Error Type]
Failed to resolve the hostname (server name) during the DNS access before connecting to the Remote Job Fail
Download server. DNS library call error. [Fault Content]
[Corrective Actions] Attestation Agent error (REALM_UNKNOWN)
Check the connection to the DNS. [Detection Conditions]
Or, check whether the Remote Download server name has been registered in the DNS.
The specified realm/domain has disappeared from the ApeosWare Authentication Agent (the domain
was manually deleted at the ApeosWare Authentication Agent after obtaining the realm name list from
016-537 Remote Download server connection error the device)

[Error Type] [Corrective Actions]

Update the realm list, using the Update Realm button on the device, or add the domain to the ApeosWare
Job Fail
Authentication Agent.
[Fault Content] To update the device realm information, perform the following: Press the [Authentication Agent] button
Remote Download Server Connection Error on the Authentication window of the device. The Authentication Agent window appears. Press the
[Detection Conditions] [Update] button on the window.
The port of the connection destination Remote Download server is not open. If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
xxx.tgz log and the network log and contact Support G for instructions.
[Corrective Actions]
2.5.1 Log collection/extraction tool function explanation
Check the network connection setting (port) of the Remote Download server.

016-545 Attestation Agent error 545

016-538 Remote Download file write error
[Error Type]
[Error Type]
Job Fail
Job Fail
[Fault Content]
[Fault Content]
Attestation Agent error (CLOCKSKEW_ERR)
Remote Download File Write to HDD Error
[Detection Conditions]
[Detection Conditions]
A Clock skew error has occurred in attestation.
The FW update file that was obtained from the Remote Download server cannot be saved properly into
The time of ApeosWare Authentication Agent and ActiveDirectory is out of sync with the upper limit of the
the HDD.
Kerberos ClockSkew set in the ActiveDirectory.
[Corrective Actions]
[Corrective Actions]
Check the HDD for free space and delete unnecessary files. Or, replace the HDD.
Match the time of the PC where the ApeosWare Authentication agent is installed in with the time of the PC
where the ActiveDirectory is.
016-539 Kerberos Attestation protocol error other Furthermore, if the Windows Time Service in the PC where the ApeosWare Authentication Agent is
[Error Type] installed is stopped, start it up.
Job Fail Refer to the ApeosWare Authentication agent User Guide for solutions.
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
[Fault Content] xxx.tgz log and the network log and contact Support G for instructions.
Kerberos Attestation protocol error (others) 2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
A Kerberos Server Attestation protocol error has occurred. (Others)
016-546 Attestation Agent error 546
[Corrective Actions]
[Error Type]
An internal error has occurred in the program.
Job Fail
[Fault Content]
016-543 Attestation Agent error 543 Attestation Agent error (ACCESS_DENIED)
[Detection Conditions]
A general user has attempted to obtain other user’s user information (GetUserInformation method only). 016-554 Attestation Agent error 554
The User Name included in the WWW-Authorization of the http header is different from the <UserID> [Error Type]
included in the request message of the GetUserInformation method.
Job Fail
[Corrective Actions]
[Fault Content]
Turn the power OFF then ON.
Attestation Agent error (CONFIGRATION_ERROR)
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
xxx.tgz log and the network log and contact Support G for instructions. [Detection Conditions]
2.5.1 Log collection/extraction tool function explanation The existence check for the specified user in the event of an authentication error has failed.
The domain user reference login name or the reference password of the ApeosWare Authentication
Agent domain is incorrect.
016-548 Attestation Agent error 548
[Corrective Actions]
[Error Type] Set the domain user reference login name or the reference password of the ApeosWare Authentication
Job Fail Agent domain to the correct items.
[Fault Content] If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
Attestation Agent error (UNREGISTERED_DEVICE) xxx.tgz log and the network log and contact Support G for instructions.
[Detection Conditions] 2.5.1 Log collection/extraction tool function explanation

The information of the machine that is performing the authentication operation is not in the database
(GetUserInformation method only). 016-555 Attestation Agent error 555
The device is not registered in the ApeosWare Authentication Agent. [Error Type]
[Corrective Actions] Job Fail
Register the device in the ApeosWare Authentication Agent. Refer to the ’ApeosWare Authentication [Fault Content]
Agent User Guide’ for solutions.
Attestation Agent error (SERVICE_ISNOT_WORKING)
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
xxx.tgz log and the network log and contact Support G for instructions. [Detection Conditions]
2.5.1 Log collection/extraction tool function explanation Timed out when connecting to the authentication server.
The ApeosWare Authentication Agent cannot connect to the database or the Active Directory.

016-553 Attestation Agent error 553 [Corrective Actions]

Check that the ApeosWare Authentication Agent can connect to the database or the Active Directory.
[Error Type]
Refer to the ApeosWare Authentication Agent User Guide for solutions.
Job Fail
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
[Fault Content] xxx.tgz log and the network log and contact Support G for instructions.
Attestation Agent error (VERSION_MISMATCH) 2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
The version information written in the SOAP Header cannot be understood. The ApeosWare Authenti- 016-556 Attestation Agent error 556
cation Agent does not support the version of the device interface.
[Error Type]
[Corrective Actions]
Job Fail
The version of the ApeosWare Authentication Agent needs to be upgraded.
Check that the machine is a product that is supported by the upgraded version of the ApeosWare Authen-
[Fault Content]
tication Agent. Attestation Agent error (SERVICE_IS_PROCESSING)
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or [Detection Conditions]
xxx.tgz log and the network log and contact Support G for instructions. Timeout during database processing.
2.5.1 Log collection/extraction tool function explanation

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Error has occurred in the database that the ApeosWare Authentication Agent is connected to due to [Error Type]
overloading. Job Fail
[Corrective Actions] [Fault Content]
Wait for a while before authenticating again as the service is overloaded.
Remote Download Parameter Error
If that did not solve the problem, check the ApeosWare Authentication Agent.
[Detection Conditions]
Refer to the ApeosWare Authentication Agent User Guide for solutions.
When performing the Remote Download, an invalid value is set in the required system data.
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
xxx.tgz log and the network log and contact Support G for instructions. [Corrective Actions]
2.5.1 Log collection/extraction tool function explanation Check that all system data that must be set to perform the Remote Download have been properly set.
Example: Check the server settings corresponding to the IP mode, etc.

016-557 Attestation Agent error 557

[Error Type] 016-560 Attestation Agent error 560
Job Fail [Error Type]
[Fault Content] Job Fail
Attestation Agent error (INTERNAL_ERROR) [Fault Content]
[Detection Conditions] Attestation Agent communication error

Other error has occurred in attestation. [Detection Conditions]

An internal error has occurred in the ApeosWare Authentication Agent. A communication error has occurred between the ApeosWare Authentication Agent and the machine.
[Corrective Actions] [Corrective Actions]
Check the ApeosWare Authentication Agent. 1. Check that the network cable is connected and check the settings of the Authentication Agent function.
Refer to the ApeosWare Authentication Agent User Guide for solutions. 2. If DNS address of the Server is set as the Server name/IP address of the ApeosWare Authentication
Agent in the printer function settings list, check that DNS is enabled.
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
xxx.tgz log and the network log and contact Support G for instructions.
2.5.1 Log collection/extraction tool function explanation 016-562 ADetected user duplication, in a cert agent
[Error Type]
016-558 Attestation Agent error 558 Job Fail
[Error Type] [Fault Content]
Job Fail Authentication Agent error * Duplicate IDs were detected at ICCG external authentication
[Fault Content] [Detection Conditions]
Attestation Agent error (MISC_ERR) Two or more entries with the same IC card information were found in the temporary user DB of Active
[Detection Conditions] Directory or Authentication Agent.
The machine has received an unknown error from the ApeosWare Authentication Agent. [Corrective Actions]
[Corrective Actions] Make corrections so that the temporary user entries of the Active Directory or Authentication Agent do
not have the same IC card information.
Turn the power OFF then ON.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or occurred and contact the Support G for instructions.
xxx.tgz log and the network log and contact Support G for instructions.
2.5.1 Log collection/extraction tool function explanation
2.5.1 Log collection/extraction tool function explanation

016-563 ImageLog Memory Full (Exp. Kit)

016-559 Remote Download parameter error
[Error Type]
Job Fail
[Fault Content] [Error Type]
Impossible to continue with the Job because the Image Extension Kit has insufficient memory Job Fail
[Detection Conditions] [Fault Content]
When the system data ’Log/Image Creation Guarantee Level’ is set to ’High’, the Image Extension Kit NVM Backup/Restore condition error
has insufficient memory. [Detection Conditions]
[Corrective Actions] • During backup, the FW download file that has the same version as the machine cannot be found.
Set the image quality to ’Normal’. • During restore, the machine configuration during backup and restore does not match. Therefore, the
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem restore cannot be performed.
has occurred and contact the support department for instructions. • At an attempt to restore a specific backed-up file, a backed-up file for another device or a wrong backed-
2.5.1 Log collection/extraction tool function explanation up file has been selected.
[Corrective Actions]
016-564 Remote Download Server Authentication Failed • During backup, save the FW download file into the ’dwld’ directory in the USB memory, plug it into the
machine, and then perform the backup.
[Error Type]
• During restore, use the same IOT and IIT ROM versions as those during backup. When performing
Job Fail
restore using a USB backup file, also use the same HDD configuration.
[Fault Content] • If there is no HDD, use the same ESS ROM versions as well. If the same configuration cannot be attained,
Remote Download Server Authentication Error delete the backup file from the panel.
[Detection Conditions] • If the problem occurred at an attempt to restore a backed-up file from an external place, check that the
When accessing the Remote Download server, an authentication error notification was issued from the ESS/IIT/IOT/FAX ROM version is still the same as the version used when the backed-up file was cre-
ated. Furthermore, check the device is the same as the one that generated the backed-up file.
server.
[Corrective Actions]
Check that the correct user name and password was specified when accessing the Remote Download 016-567 Backup Capacity Full
server. [Error Type]
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem Job Fail
has occurred and contact the support department for instructions.
[Fault Content]
2.5.1 Log collection/extraction tool function explanation
NVM data to back up is over the capacity of the destination to save it.
[Detection Conditions]
016-565 Backup Restore Error • The backup destination has insufficient capacity.
[Error Type] • The memory is not enough for data-to-back-up to be encrypted.
Job Fail [Corrective Actions]
[Fault Content] • Before performing the HDD backup, delete existing backup files through the panel to increase the capac-
Backup/Restore Error ity.
[Detection Conditions] • Before performing USB backup, delete the backup files in the USB memory through the panel, or use a
• When performing backup, there is no backup storage destination. PC to delete unnecessary files in the USB memory to increase the capacity.
• When performing restore or deletion of backup files, there are no backup files.
[Corrective Actions] 016-568 Backup Restore Failed
• For USB backup, check that the USB Memory is properly installed. If the problem persists, use a PC to [Error Type]
check the USB memory for a ’backup’ directory. If it is not there, create it. Job Fail
• When performing restore or deletion of backup files from the USB backup file, check that the USB Mem- [Fault Content]
ory is properly installed.
NVM data could not be backed up or restored for some reason.

016-566 Backup Restore Condition Error

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[Detection Conditions] [Error Type]
• An HDD access error has occurred. job
• A USB Memory access error has occurred. [Fault Content]
• The backup file was corrupted during restore. XPIF parameter mismatch.
• An unexpected error has occurred. [Detection Conditions]
[Corrective Actions] Decomposer detects job ticket has instructed Device to do what is inconsistent with device spec.
• Format the HDD before performing HDD backup. [Corrective Actions]
• Before performing restore using the HDD backup file, delete backup files through the panel. If the prob-
Check for a mismatch between parameters specified by job ticket, correct the parameters and then
lem persists, format the HDD. resend the job.
• For USB backup, check that the USB Memory is properly installed. If the problem persists, use a PC to
format the USB Memory.
• When performing restore using USB backup files, check that the USB Memory is properly installed. If the 016-572 Job ticket media error
problem persists, use the panel or a PC to delete the backup files. [Error Type]
• If the problem still persists, use a PC to format the USB Memory. job
[Fault Content]
016-569 Attestation Agent error 569 XPIF media conversion error.
[Error Type] [Detection Conditions]
Job Fail Decomposer detects paper whose properties are specified by job ticket cannot be recognized as paper
[Fault Content] (size/type/color) supported by device.
Attestation Agent errors other than listed previously [Corrective Actions]
[Detection Conditions] Check that the device that receives data can print it onto paper whose properties (size/type/weight/color/
punched) are specified by job ticket.
Errors related to the functions of the Authentication Agent other than listed previously.
[Corrective Actions]
Turn the power OFF then ON.
016-573 Job ticket parse error
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or [Error Type]
xxx.tgz log and the network log and contact Support G for instructions. job
2.5.1 Log collection/extraction tool function explanation [Fault Content]
XPIF Interpret error.
016-570 Job ticket out of memory [Detection Conditions]
[Error Type] XPIF Parser has received and processed job ticket that has syntax impossible to interpret.
job [Corrective Actions]
[Fault Content] Ensure the following: software is properly installed on client that generates job ticket; operational
requirements are met; and software version matches device version.
XPIF memory is short.
[Detection Conditions]
XPIF Parser detects ’out of memory’ while interpreting job ticket. 016-574 Host name solution error in FTP
[Corrective Actions] [Error Type]
Increase memory size for job ticket on UI Panel, restart MC, and then run the job. Job Fail
[Fault Content]
016-571 Job ticket wrong param Unable to resolve hostname during FTP scan
[Detection Conditions] [Error Type]
Failed to resolve the hostname (server name) during the DNS access before connecting to the FTP Job Fail
Server. DNS library call error. [Fault Content]
[Corrective Actions] Problem with the FTP service
1. Check the connection to the DNS. [Detection Conditions]
Or, check whether the destination server name has been registered in the DNS.
Failed to connect to the FTP service of the destination server.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the Support G for instructions.
[Corrective Actions]
Take any one of the following actions:
2.5.1 Log collection/extraction tool function explanation
– Check that the FTP service of the Server is operating.
– Check that the FTP port number of the Server matches the FTP port number that is set on the
016-575 DNS server un-sets up in FTP machine.
[Error Type] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
Job Fail occurred and contact the Support G for instructions.
[Fault Content] 2.5.1 Log collection/extraction tool function explanation

The DNS server was not set during FTP scan

[Detection Conditions] 016-578 Login name or a password error in FTP
Before connecting to the FTP server, the DNS server was detected to be not set. DNS library call error. [Error Type]
[Corrective Actions] Job Fail
1. Set the DNS address. [Fault Content]
Or, set the destination server address using IP address. FTP scan login name or password error
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has [Detection Conditions]
occurred and contact the Support G for instructions.
The USER./PASS command in this machine has failed after connecting to the FTP Server. There are
2.5.1 Log collection/extraction tool function explanation problems with the login name or password.
[Corrective Actions]
016-576 Server connection error in FTP 1. Check that the login name (user name) and password are correct.
[Error Type] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the Support G for instructions.
Job Fail
2.5.1 Log collection/extraction tool function explanation
[Fault Content]
Problem with connection to server during FTP scan
[Detection Conditions] 016-579 Scanning picture preservation place error in FTP
Failed to connect to the FTP server. [Error Type]
[Corrective Actions] Job Fail

1. Check that network communication between the transfer destination FTP server and this machine is [Fault Content]
available. For example, check the following: Problem with scanned image storage destination of FTP Scan
• Check that the Server IP address is correct. [Detection Conditions]
• Check the connection of network cables. When moving the image storage destination after connecting to the FTP server, failed to move to the
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has RepositoryPath. There are problems with the scanned image data storage destination.
occurred and contact the Support G for instructions. [Corrective Actions]
2.5.1 Log collection/extraction tool function explanation
1. Check that the scanned image storage destination on the FTP scan server is correct.

016-577 Problem in FTP service

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016-580 File name acquisition failure from FTP server 2.5.1 Log collection/extraction tool function explanation

[Error Type]
Job Fail 016-583 Lock folder creation failure in FTP
[Fault Content] [Error Type]
Unable to obtain file name/folder name on the FTP scan server Job Fail
[Detection Conditions] [Fault Content]
The NLST command has failed when obtaining the file/folder name on the server after connecting to the Failed to create an FTP scan lock folder
FTP server. [Detection Conditions]
[Corrective Actions] When creating a lock folder in the server after connecting to the FTP server, the lock folder creation has
1. Check the access right to the FTP scan server. failed.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has [Corrective Actions]
occurred and contact the Support G for instructions. 1. When a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry the job.
2.5.1 Log collection/extraction tool function explanation 2. Check that the specified name is a folder name that can be created in the storage destination.
3. Check whether a folder with the same name as the specified name already exists.
016-581 File name suffix limit over in FTP 4. Check that the storage destination has enough free space.
[Error Type] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the Support G for instructions.
Job Fail
2.5.1 Log collection/extraction tool function explanation
[Fault Content]
The FTP scan file name/folder name suffix has exceeded the limit
016-584 Folder creation failure in FTP
[Detection Conditions]
When determining the file/folder name in the server after connecting to the FTP server, the file name/
[Error Type]
folder name suffix exceeded the limit. Job Fail
[Corrective Actions] [Fault Content]
1. Change the file name/destination folder. Else, move or delete the files in the destination folder. Failed to create an FTP scan folder
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has [Detection Conditions]
occurred and contact the Support G for instructions. When creating a folder in the server after connecting to the FTP server, the folder creation has failed.
2.5.1 Log collection/extraction tool function explanation [Corrective Actions]
1. Check that the specified name is a folder name that can be created in the storage destination.
016-582 File creation failure in FTP 2. Check whether a folder with the same name as the specified name already exists.
[Error Type] 3. Check that the storage destination has enough free space.
Job Fail If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the Support G for instructions.
[Fault Content]
2.5.1 Log collection/extraction tool function explanation
Failed to create an FTP scan file
[Detection Conditions]
When creating a file in the server after connecting to the FTP server, the file creation has failed.
016-585 File delete failure in FTP
[Corrective Actions] [Error Type]
Job Fail
1. Check that the specified name is a file name that can be created in the storage destination
2. Check that the storage destination has enough free space. [Fault Content]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has Failed to delete an FTP scan file
occurred and contact the Support G for instructions.
[Detection Conditions] [Detection Conditions]
When deleting a file in the server after connecting to the FTP server, the deletion has failed. Failed to write data into the server after connecting to the FTP server.
[Corrective Actions] [Corrective Actions]
1. Check the access right to the server. 1. Check that the storage destination has enough free space.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the Support G for instructions. occurred and contact the Support G for instructions.
2.5.1 Log collection/extraction tool function explanation 2.5.1 Log collection/extraction tool function explanation

016-586 Lock folder delete failure in FTP 016-589 Data read failure from FTP server
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
Failed to delete an FTP scan lock folder Failed to read data from the FTP scan server
[Detection Conditions] [Detection Conditions]
When deleting a lock folder in the server after connecting to the FTP server, the deletion has failed. Failed to read data from the FTP server after connecting to the FTP server during scanner (Save to PC)
[Corrective Actions] FTP transfer.

1. Check the access right to the server. [Corrective Actions]

2. When a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry the job. Check whether there is access right to the FTP server and grant the proper rights.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the Support G for instructions. occurred and contact the Support G for instructions.
2.5.1 Log collection/extraction tool function explanation 2.5.1 Log collection/extraction tool function explanation
016-590 Data reading failure from FTP server
016-587 Folder delete failure in FTP [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] ’Prohibit Overwrite’ is selected for FTP scan ’File Name Conflict’
Failed to delete an FTP scan folder [Detection Conditions]
[Detection Conditions] Unable to save a file after connecting to the FTP server during scanner (Save to PC) FTP transfer
because ’File Name Conflict’ is set to ’Cancel Job’.
When deleting a folder in the server after connecting to the FTP server, the deletion has failed.
[Corrective Actions] [Corrective Actions]
1. Check the access right to the server. Set ’File Name Conflict’ to other than ’Cancel Job’.

If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the Support G for instructions.
occurred and contact the Support G for instructions.
2.5.1 Log collection/extraction tool function explanation
2.5.1 Log collection/extraction tool function explanation

016-588 Data write-in failure to FTP server 016-591 FTP scan filing policy injustice
[Error Type] [Error Type]
Job Fail
Job Fail
[Fault Content] [Fault Content]
Failed to write data into the FTP scan server Incorrect FTP scan filing policy (when additional items are selected)

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[Detection Conditions] [Corrective Actions]
Incorrect filing policy (when additional items are selected) was detected after connecting with the FTP Repeat the operation.
server. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
[Corrective Actions] occurred and contact the Support G for instructions.
1. When ’Add’ is selected for ’File Name Conflict’, check that the file format is not set to Multi-page. 2.5.1 Log collection/extraction tool function explanation

016-592 NEXTNAME.DAT file access error in FTP 016-595 PORT command failure in FTP
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
NEXTNAME.DAT file access error during FTP scan The PORT command has failed during FTP scan (Network error)
[Detection Conditions] [Detection Conditions]
An error has occurred when accessing the NEXTNAME.DAT file after connecting to the FTP server dur- The PORT command has failed after connecting to the FTP server. (Network error)
ing scanner (Save to PC) FTP transfer. [Corrective Actions]
[Corrective Actions] Repeat the operation.
1. When ’Add’ is selected for ’File Name Conflict’, check that the NEXTNAME.DAT file is correct. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has occurred and contact the Support G for instructions.
occurred and contact the Support G for instructions. 2.5.1 Log collection/extraction tool function explanation
2.5.1 Log collection/extraction tool function explanation
016-596 CDUP command failure in FTP
016-593 Internal error in FTP Scan [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] The CDUP command has failed during FTP scan (Network error)
An internal error has occurred during FTP scan [Detection Conditions]
[Detection Conditions] The CDUP command has failed after connecting to the FTP server. (Network error)
A Redirector internal error has occurred after connecting to the FTP server. [Corrective Actions]
[Corrective Actions] Repeat the operation.
Repeat the operation. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has occurred and contact the Support G for instructions.
occurred and contact the Support G for instructions. 2.5.1 Log collection/extraction tool function explanation
2.5.1 Log collection/extraction tool function explanation
016-597 Same name file exists in FTP servcer
016-594 TYPE command failure in FTP [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] The process was cancelled since a file (folder) with the same name exists during FTP scan (CreditMutuel
The TYPE command has failed during FTP scan (Network error) specifications)
[Detection Conditions]
The TYPE command has failed after connecting to the FTP server. (Network error)
[Detection Conditions]
The process was cancelled because a file/folder with the same name was detected after connecting to 016-600 KO Authentication Locked
the FTP server. (CreditMutuel specifications)
[Error Type]
[Corrective Actions] History
Perform the same operation again without multiple machines accessing the same folder in the same
server.
[Fault Content]
Logged by incorrect KO authentication detection (Detects NG in continuous KO authentication).
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the Support G for instructions. [Detection Conditions]
2.5.1 Log collection/extraction tool function explanation The no. of continuous KO authentication errors reached the setting value of the System Data ’KO
Authentication Continuous Error Maximum Count (NVM:700-563)’.

016-598 Email message size over [Corrective Actions]

Only record the data to the history.
[Error Type]
job
[Fault Content] 016-601 Illegal Access Detection
Email message size is over spec. [Error Type]
[Detection Conditions] History

In paginating, mail data size per page exceeds system data ’max message size’. [Fault Content]
[Corrective Actions] Illegal trespassing detected (Identification/authentication error due to KO/CO User ID NG Or Password
NG).
Perform the following:
1. Reduce a send parameter of resolution (image-to-send quality) and resend the job.
[Detection Conditions]
The no. of authentication errors (CO/KO inclusive) within the specified time reached the setting value of
2. Reduce a send parameter of magnification and resend the job. (A3 to A4, etc.)
the System Data ’Authentication Error Maximum Count (NVM:700-564)’.
3. Change ’’max message size’’ to a larger value. (10MB recommended as default)
If the problem still persists, obtain logs (pfshowinfo8 log and network log) just after the occurrence of it
[Corrective Actions]
and contact the Support division for instructions. Only record the data to the history.
2.5.2 Logging/Extraction Tools Operational Instructions
016-603 HDD not found Fail
016-599 Email message size over [Fault Name]
[Error Type] HDD not found Fail
job [Error Type]
[Fault Content] Record
Email message size is over spec. [Fault Content]
[Detection Conditions] The HDD is not detected.
In paginating, mail data size per page exceeds system data ’max message size’. [Detection Conditions]
[Corrective Actions] Although the HDD was connected in the previous Power ON, now it cannot be detected.
Perform the following: [Corrective Actions]
1. Reduce a send parameter of resolution (image-to-send quality) and resend the job. (No User intervention needed)
2. Reduce a send parameter of magnification and resend the job. (A3 to A4, etc.)
3. Change ’’max message size’’ to a larger value. (10MB recommended as default) 016-604 Created debug-log by System
If the problem still persists, obtain logs (pfshowinfo8 log and network log) just after the occurrence of it
and contact the Support division for instructions.
[Fault Name]
2.5.2 Logging/Extraction Tools Operational Instructions Created debug-log by System

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[Error Type] [Error Type]
Record Record
[Fault Content] [Fault Content]
Debug Log Auto Creation by System Cont-UI Cable Connection Fail
[Detection Conditions] [Detection Conditions]
1. When the power is turned OFF and a debug log is automatically created during job execution Fault in the connection with the UI Cable is detected by the controller.
2. When the power is turned ON and a debug log is automatically created while the power is turned OFF [Corrective Actions]
and the Power OFF Sequence is not executed
Repair the connection fault.
[Corrective Actions]
Collect the debug log if necessary.
016-608 Cont-MCU Cable Connection Fail
[Fault Name]
016-605 Created debug-log by ExtCont Cont-MCU Cable Connection Fail
[Fault Name] [Error Type]
Created debug-log by ExtCont
Record
[Error Type] [Fault Content]
Record Cont-MCU Cable Connection Fail
[Fault Content] [Detection Conditions]
Debug Log Auto Creation by ExtCont
Fault in the connection with the MCU Cable is detected by the controller.
[Detection Conditions] [Corrective Actions]
When a debug log is created by a request from an external DFE such as DocuSP
Repair the connection fault.
[Corrective Actions]
Collect the debug log if necessary.
016-609 PCI Option No Support Device Fail
[Fault Name]
016-606 Cont-BP Cable Connection Fail PCI Option No Support Device Fail
[Fault Name] [Error Type]
Cont-BP Cable Connection Fail Record
[Error Type] [Fault Content]
Record
PCI Option No Support Device Fail
[Fault Content] [Detection Conditions]
Cont-BP Cable Connection Fail
Unknown PCI Option is detected by the controller.
[Detection Conditions] [Corrective Actions]
Fault in the connection with the back plane is detected by the controller. Remove unknown PCI Option.
[Corrective Actions]
Repair the connection fault.
016-610 PCIEX Option No Support Device Fail
[Fault Name]
016-607 Cont-UI Cable Connection Fail PCIEX Option No Support Device Fail
[Fault Name] [Error Type]
Cont-UI Cable Connection Fail
Record
[Fault Content] *Enable setting the minimum number of password digits for a security print and an authentication print in
PCI EX Option No Support Device Fail order not to store any job for which a less-than-minimum number of password digits are entered.

[Detection Conditions] [Corrective Actions]

Use a minimum or larger number of password digits for the job to print out.
Unknown PCI Ex Option is detected by the controller.
If the problem persists, perform the following:
[Corrective Actions]
Seeing the following, collect a info9 or xxx.tgz log and a network log, and contact the support division for
Remove unknown PCI Ex Option.
instructions.
2.5.1 Logging/Extraction Tools Functional Instructions
016-611 SD Card Connection Fail
[Fault Name] 016-701 Out of ART EX Memory
SD Card Connection Fail [Error Type]
[Error Type] Job Fail
Record [Fault Content]
[Fault Content] Insufficient PLW Decomposer Memory
SD Card Connection Fail [Detection Conditions]
[Detection Conditions] An insufficient memory was detected while using the ART EX.
SD Card not inserted is detected by controller. [Corrective Actions]
[Corrective Actions] Perform the following procedures in sequence:
Insert SD Card. 1. Increase the allocated memory of the ART EX. (In some cases, actual memory must be increased)
016-612 Log Image Creation Failure 2. Change the print mode. (Example: High Quality mode -> Normal mode)
[Fault Name] 3. Lower the resolution.
4. Set [Page Print mode] to [Enabled].
Log Image Creation Failure
5. Execute [Image Compression] in the [Graphics] tab of the printer driver.
[Error Type]
If the problem persists, perform the following procedure to repair it.
Record
OF-09 Common Job Fail
[Fault Content]
Creation of log image has failed.
016-702 Out of Page Buffer
[Detection Conditions]
An error has occurred during the creation of the log image. (This is limited to when the assurance level is
[Error Type]
’Low’ for log image creation.) Job Fail
[Corrective Actions] [Fault Content]
(No CE intervention needed) Not able to compress any page due to insufficient Print Page Buffer

016-700 Password is under minimum figures [Detection Conditions]

Not a single page could be compressed.
[Error Type]
Insufficient Print Page Buffer was detected.
job
[Corrective Actions]
[Fault Content]
1. Set [Print Mode] to [High Speed] and reduce the print resolution before retrying the operation.
The number of digits used for the password for security and authentication prints is less than the mini-
2. Increase the memory to increase the page buffer.
mum.
3. Retry the operation in [Print Page Mode]. (PLW Decomposer (=ART-EX) only)
[Detection Conditions]
For [Print Page Mode], refer to the printer driver online help.
The number of password digits for the job received is less than the minimum.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail

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016-703 Email To Invalid Box [Fault Content]
[Error Type] Unable to perform Secure Print/Mailbox Print/Pay for Print Storing from the Printer Driver.
Unable to store scanned documents into a Mailbox.
Job Fail
[Fault Content] [Detection Conditions]
In receiving E-Mail/Fax/Internet FAX, an invalid (not setup) mailbox no. is selected. 1. Although the machine was set to store scanned documents into a Mailbox, the Scanner Kit or E-mail Kit
option was not installed.
[Detection Conditions] 2. The Printer Driver for this machine was not used.
Even if there are no options such as Internet FAX and Scan To E-Mail, this fault occurs in normal Fax
# Not for HDD standard machines but for machines with options #
receiving and sending.
3. A Secure Print, Mailbox Print, Auditron Print, or Private Print job was received without the Functional
Here is detailed description. Expansion Kit installed.
1. In Fax/Internet FAX sending, a malibox is to be used in the machine for Fax communications, but the
mailbox could not be set up.
[Corrective Actions]
2. In receiving Email/Fax/Internet FAX no mailbox or an invalid mailbox is detected, and a job is over. For 1, press the <All Services> button and check whether [Scanner (Scan to Mailbox)] is displayed. If it is
displayed, check whether scanned documents can be stored into a Mailbox. If documents cannot be
[Corrective Actions] stored into the Mailbox, install the Scanner Kit or E-mail Kit option.
Perform the following: For 2, use the Printer Driver for this machine.
1. Check whether a selected mailbox is set up. If not, set it up. # Not for HDD standard machines but for machines with options #
2. Ask the sender to send E-Mail/Fax/Internet FAX to a valid mailbox. For 3, check whether the Functional Expansion Kit is installed in this machine. When the Functional
If this does not resolve the problem, perform the following. Expansion Kit is not installed:
3. Replace the FMO (the IF Board for Fax). – If the function is not used, set [Hard Disk] in the [Options] tab to [Not Available] at the Printer Driver.
If this does not resolve the problem, it then indicates that the HDD can be defect. Perform the follow- – To use the function, install the Functional Expansion Kit.
ing in order. When the Functional Expansion Kit is installed:
OF-02 HDD System Fail Set [Hard Disk] in the [Options] tab to [Available] at the Printer Driver.
OF-09 Common Job Fail 1. Check whether the options required for mailbox storage are installed.
2.4.5 Network-Related Details Check Flow Required options: up to DMP5 - Scanner Kit; DMP6 or later - Scanner Kit or E-mail Kit.
If the problem persists, perform the following procedure to repair it.
016-704 Mailbox is Full OF-09 Common Job Fail
[Error Type] OF-10 HDD Job Fail
Job Fail
[Fault Content] 016-706 Max. User Number Exceeded
The system detected that a mailbox was full (it exceeded the maximum no. of documents per box) and [Error Type]
aborted a job. Job Fail
[Detection Conditions] [Fault Content]
FULL status was detected at HD access and a job was aborted. The system detected that a job exceeded the maximum no. of users for Secure and Sample Prints and
[Corrective Actions] aborted the job.
Delete unnecessary documents and then repeat the operation. [Detection Conditions]
If the problem persists, perform the following procedure to repair it. FULL status was detected at HD access and a job was aborted.
OF-09 Common Job Fail [Corrective Actions]
Delete unnecessary documents/users and print again.
016-705 Secure Print Fail If the problem persists, perform the following procedure to repair it.
[Error Type] OF-09 Common Job Fail

Job Fail
016-707 Sample Print Fail [Detection Conditions]
[Error Type] An ART EX command error occurred during PLW processing.
Syntax error, undefined command
Job Fail
Parameter error
[Fault Content]
Decomposer internal error, etc.
Sample Print Unavailable
(Does not satisfy the conditions for Sample Print due to HD not installed/HD error etc.)
[Corrective Actions]
This error occurs when some parts of the created print file are missing or abnormal. In parallel connec-
[Detection Conditions] tion, check it according to the procedures given below.
Storage cannot be done without a HDD. 1. Set [Parallel Bi-Directional Communication] to [OFF] in the printer driver.
Registration for Sample Print failed. 2. Set a longer time for [Auto Output Time] by selecting [Port Settings]>[Parallel] in CWIS.
[Corrective Actions] 3. Replace the parallel cable.
Remove the conditions that disable Sample Print. 4. If a long parallel cable is used, use a short cable (genuine) and try printing again.
Check whether the HDD is installed. 5. Change the BIOS settings in the PC. (Change the current parallel port settings to others.)
If the problem has occurred at installation, check whether the operations for Sample Print are correct. If 6. Change the power supply outlet (socket).
the problem persists, perform the following procedure to repair it.
In network connection, connect the PC with the printer for checking.
OF-09 Common Job Fail
If the problem persists, perform the following procedure to repair it.
OF-02 HDD System Fail
OF-09 Common Job Fail

016-708 HD Full by Annotation/Watermark image 016-710 Delayed Print Fail

[Error Type] [Error Type]
Job Fail
Job Fail
[Fault Content] [Fault Content]
Full During Annotation/Analog Watermark Image Storage
Delayed Print Fail
[Detection Conditions] [Detection Conditions]
When an Annotation/Watermark image was to be stored in the HDD, Full status was detected and the job Process conditions for Delay Print were not met.
was aborted.
[Corrective Actions]
[Corrective Actions]
Check whether the HDD is installed.
1. Cancel Annotation/Watermark and repeat the operation.
1. (If HDD is installed or HDD is full, free up the HDD capacity.)
2. Reduce the no. of document pages. In Mixed Size mode, only a single size is available.
2. If Secure Print/Proof Print or Knowledge Storage Print is specified, disable them.
3. For printing Stored Document, delete unnecessary documents from the HDD and repeat the operation.
3. Reduce the Delay Print jobs waiting to 100 jobs or less.
4. Expand the capacity of the HDD partition of the relevant service.
If the problem has occurred at installation, check whether the operations are correct.
If the problem persists, perform the following procedures in sequence to repair it.
If the problem persists, perform the following procedures in sequence to repair it.
OF-09 Common Job Fail
OF-09 Common Job Fail
OF-02 HDD System Fail
OF-02 HDD System Fail

016-709 ART EX Command Error 016-711 Email transmission size limit over
[Error Type]
[Error Type]
Job Fail
Job Fail
[Fault Content]
[Fault Content]
PLW Command Error
The size of data to send exceeds the system data value (before connection to the server).
Error Detected By PLW Decomposer

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[Detection Conditions] [Fault Content]
During Internet FAX or sending mail designated for forwarding, the send module (Redirector) attempted Box not opened error was detected during data storage in a Mailbox.
to send data exceeding the System Data [Upper Limit of Data Size for Scan to E-mail] to the internet. [Detection Conditions]
NOTE:
The mailbox specified for the job does not exist.
The same system data is also referenced in case of Scan to E-mail. It is detected during image storage in
016-985.
[Corrective Actions]
Open the appropriate mailbox and try again.
[Corrective Actions]
If the problem persists, perform the following procedure to repair it.
1. Reduce the resolution level, which is a transmission parameter, and resend the job.
OF-09 Common Job Fail
2. Reduce the magnification ratio, which is a transmission parameter, and resend the job. (e.g. A3 to A4)
3. Through the System Settings window on the UI panel, change [Data Size Upper Limit]. (Default 2MB rec-
ommended) 016-715 ESCP Form Invalid Password
[Error Type]
016-712 Under PANTHER Capacity (I-Formtter) Job Fail
[Error Type] [Fault Content]
Job Fail Unable to access ESCP Form because ESCP Form password did not match
[Fault Content] [Detection Conditions]
Capability of Panther Deteriorated Incorrect password was input when attempting to use ESCP form. Job is aborted.
[Detection Conditions] [Corrective Actions]
Capability of Panther in Scan service was deteriorated (I-Formatter). Input the correct password to use ESCP Form.
[Corrective Actions] If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
Increase the resolution or enlarge the scan area.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail 016-716 TIFF Data Overflow
[Error Type]
016-713 Security Box Password Error Job Fail
[Error Type] [Fault Content]
Job Fail The files to be spooled in the TIFF exceeded the disk capacity.
[Fault Content] [Detection Conditions]
Password check error was detected during data storage in a Mailbox. The system detected that the files to be spooled in TIFF exceeded the disk capacity.
[Detection Conditions] [Corrective Actions]
Though the Mailbox specified for the job exists, the password set in the specified Mailbox and the pass- Install the HDD or increase the capacity of the HDD.
word specified for the job do not match. If the problem persists, perform the following procedures in sequence to repair it.
[Corrective Actions] OF-09 Common Job Fail
Set a correct password and try again. OF-02 HDD System Fail
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail 016-717 Fax/Internet FAX Send Result Not Found
[Error Type]
016-714 Security Box is not Enable Job Fail
[Error Type] [Fault Content]
Job Fail The Fax/Internet FAX Send Result Information is not saved in the Cont
[Detection Conditions] Therefore, if a job is aborted due to insufficient memory when the memory has been increased to the
Failed attempt to create ’Unsent Report’ or ’Monitor Report’ because the ’Send Result Data’ that is maximum capacity, change the printer driver settings to see if printing becomes available.
required to create the report is not stored in the memory/HDD of the device. If the problem persists, perform the following procedure to repair it.
– HDD Full due to an Internet FAX document send with size exceeding the partition C size (2GB or OF-09 Common Job Fail
4GB), resulting in the ’Internet FAX Send Result Data’ being unable to be stored.
– Over 200 jobs were executed since the last selected Output Report job, resulting in the ’Internet 016-720 PCL Command Error
FAX Send Result Data’ being overwritten.
[Error Type]
[Corrective Actions]
Job Fail
• Split any Internet FAX documents that would exceed 2GB in document storage size into several jobs and
control the usage amount of memory, HDD, etc. [Fault Content]
• If there is a large amount of Scanner/Internet FAX documents being processed, please wait until the PCL Command Error
other scanner/Internet FAX jobs are completed before performing your Scanner/Internet FAX job. Error Detected By PCL Decomposer
• Do not perform over 200 jobs in between the end of the job that you want to output the report for until the [Detection Conditions]
actual report output operation. A PCL command error occurred during PCL processing.
If the problem persists, perform the following procedure to repair it.
[Corrective Actions]
OF-09 Common Job Fail
Cancel the job and execute the command again.
If the problem persists, perform the following procedure to repair it.
016-718 Out of PCL6 Memory OF-09 Common Job Fail
[Error Type]
Job Fail 016-721 Other Error
[Fault Content] [Error Type]
Insufficient PCL6 Decomposer Memory
Job Fail
[Detection Conditions] [Fault Content]
Insufficient memory was detected while using PCL6. An unexpected error occurred during printing at the PLW decomposer.
[Corrective Actions] [Detection Conditions]
As the PLW memory is fixed, decreasing the resolution may reduce the PLW memory. (Only when PLW
An unexpected error occurred during printing.
is enabled)
• Paper types cannot be determined because all the settings for [Custom Paper Priority] are set to
If the problem persists, perform the following procedure to repair it. [Disabled] in CWIS, etc.
OF-09 Common Job Fail • This ia an error that is not related to ART system commands/forms.
• ESCP command error.
016-719 Out of PCL Memory • Incorrect control code from the input stream, etc.
[Error Type] [Corrective Actions]
Job Fail Make settings for [Custom Paper Priority] in CWIS, etc.
[Fault Content] If the problem persists, perform the following procedure to repair it.
Insufficient PLW Decomposer Memory OF-09 Common Job Fail
[Detection Conditions]
An insufficient memory was detected while using the PCL. 016-722 Job cancel by staple position NG
[Corrective Actions] [Error Type]
Increase the PCL memory size. Increasing the memory for the whole system will increase the memory to Job Fail
be allocated to the Decomposer in some measure. [Fault Content]
UI settings or other ways cannot explicitly increase the PCL memory.
The job is cancelled because the staple position or paper size is not available.

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[Detection Conditions] [Error Type]
Staple position that is not supported by this machine or a paper size that is not supported by the Finisher Job Fail
was specified. [Fault Content]
[Corrective Actions] An error has occurred in the B-Formatter during the image conversion of scanned document to Fax send-
Set the Staple reference point, paper size, etc. of the Print Data that is sent to the printing section to be the ing document
ones that can be processed by the machine. [Detection Conditions]
Furthermore, check the system at the client side.
An error has occurred where the Mailbox document cannot be converted to Facsimile Data when Job
If the problem persists, perform the following procedure to repair it. Flow function of the machine is used to send the scanned documents stored in the Mailbox to the Facsim-
OF-09 Common Job Fail ile Device.
[Corrective Actions]
016-723 Job cancel by punch position NG Do not use the Job Flow function.
[Error Type] On the Facsimile selection screen of the machine, specify to directly scan the document and send it to the
Facsimile recipient.
Job Fail
If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-09 Common Job Fail
The job is canceled due to impossible Punch position, paper size, etc
[Detection Conditions]
016-726 PDL Auto Switch Fail
Punch position that is not supported by this machine or the paper size that is not supported by the Finisher
was specified. [Fault Name]
[Corrective Actions] PDL Auto Switch Fail

Set the Punch reference point, paper size, etc. of the Print Data that is sent to the printing section to be the [Error Type]
ones that can be processed by the machine. Job
Furthermore, check the system at the client side. [Fault Content]
If the problem persists, perform the following procedure to repair it. <Auto Judgment Error>
OF-09 Common Job Fail Auto SW Auto Judgment failed.
[Detection Conditions]
016-724 Complex Position Error of Staple and Punch Print Language Auto Judgment Fail (Does not occur in devices with PCL5/ESCP.) )
[Error Type] Although Print Mode is set to [Auto], print language cannot be automatically selected.
Job Fail 1. Postscript data is sent when Adobe PostScript 3 Kit (Option) is not installed.
[Fault Content] 2. HP-GL/2, 201H, PCL data is sent when Emulation Kit (Option) is not installed, and Print Mode is set
to [Auto].
Job Canceled Due To Invalid Combination of Staple and Punch Positions
[Corrective Actions]
[Detection Conditions]
Fix and select the decomposer from the Operation Panel or with a command.
Invalid conditions that disable Staple and Punch have been set when both Staple and Punch were speci-
For 1., install Adobe PostScript 3 Kit.
fied using CWIS or Box Job Flow (instruction manual) for printing from Mailbox and invalid binding posi-
tions such as Left Double Staple and Right Punch were set. For 2., install emulation kit.
[Corrective Actions] If the problem still persists, perform the following:
OF-09 Common Job Fail
Change settings so that the same blinding position (same side of output paper) is specified.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail 016-727 0-page document is unstorable in a MailBox.
[Error Type]
016-725 B-Formatter Library Image Conversion Error Job Fail
[Fault Content] [Fault Content]
The 0 page condition is detected in the Print job Mailbox storage. ART Command Error
[Detection Conditions] [Detection Conditions]
The P-Formatter attempted to store a 0 page document into the Mailbox, but the job is canceled because [ART Command Error]
0 page documents cannot be stored. A command not supported by the ART was detected.
[Corrective Actions] [Corrective Actions]
Do not allow the Print Result that is to be stored in the Mailbox to be 0 page. If the problem persists, perform the following procedure to repair it.
If Paper Saving is ’ON’, turn it ’OFF’ and print again. Check that the printed document is not a blank paper, OF-09 Common Job Fail
and input some text if it is blank.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
016-731 Invalid TIFF Data
[Error Type]
Job Fail
016-728 Unsupported TIFF Data
[Fault Content]
[Error Type]
Invalid TIFF Data
Job Fail
[Detection Conditions]
[Fault Content]
[Incorrect TIFF file]
Unsupported TIFF Data
The TIFF data is broken or discontinued halfway.
[Detection Conditions]
[Corrective Actions]
[Incorrect TIFF file]
Send data again.
The data contains a Tag that is not set in the Image File Expansion Library.
If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-09 Common Job Fail
Explain to the customer that the TIFF file is not supported. If further checking is required, contact Support
G for checking.
016-732 Form not registerd
016-729 TIFF Data Size too Big [Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
[Form Overlay Error]
[Fault Content]
Data itself is not printed when the form specified is not registered in emulation.
The files to be spooled in the TIFF exceeded the disk capacity.
[Detection Conditions]
[Detection Conditions]
The decomposer detected that the form specified is not registered.
[Incorrect TIFF file]
The specified settings exceed the upper limit of the valid no. of colors and pixels.
[Corrective Actions]
Send the form data again.
[Corrective Actions]
If the problem persists, perform the following procedure to repair it.
Correct the valid range.
OF-09 Common Job Fail
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
016-733 Destination address resolution error
016-730 Unsupported ART Command [Error Type]
Job Fail
[Error Type]
Job Fail

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[Fault Content] If the problem persists, perform the following procedure to repair it.
A failure to resolve a P2P address problem (before connection to the server) OF-09 Common Job Fail
[Detection Conditions]
1. When E-mails are sent using Peer-to-peer communication, an IP address could not be obtained from the 016-736 Remote directory lock error
text on the right side of @ in the destination E-mail address. [Error Type]
2. When E-mails are sent using Peer-to-peer communication, DNS cannot be resolved with the text on the
Job Fail
right side of @ in the destination E-mail address as FQDN.
[Fault Content]
[Corrective Actions]
Repository Lock Error
1. Check if the destination address has been entered properly.
2. Set a correct DNS server address.
[Detection Conditions]
Creation of Lock directories has failed.
If the problem persists, perform the following procedures in sequence to repair it.
OF-09 Common Job Fail [Corrective Actions]
2.4 NET System Fault Check 1. Delete any existing lock directories (*.LCK) in the transfer destination manually and then execute the job
again.
2.4.5 Network-Related Details Check Flow
2. Make correct settings for the permissions to the transfer destination directories.
3. Secure a disk capacity if the HDD for the transfer destination directory is full.
016-734 Simple transmittion report invocation error If the problem persists, perform the following procedure to repair it.
[Error Type] OF-09 Common Job Fail
Job Fail
[Fault Content] 016-737 Remote lock directory remove error
Simple Destination Result Report Output Error
[Error Type]
[Detection Conditions] Job Fail
1) Simple Destination Result report output has failed.
[Fault Content]
[Corrective Actions] Lock Directory Deletion Error
1. Set [Receive via SMTP] for E-mail receive setting on the sending device.
[Detection Conditions]
2. Remove the restriction on receiving E-mails from a self-domain in the receivable domain list if any.
Failed to delete the Lock directory. Power was turned OFF in the middle of FTP transfer because the CDI
If the problem persists, perform the following procedures in sequence to repair it. cable was disconnected or the Reset SW of DFE was pushed
OF-09 Common Job Fail
[Corrective Actions]
2.4 NET System Fault Check
Delete any existing lock directories (*.LCK) in the transfer destination manually and then execute the job
2.4.5 Network-Related Details Check Flow again.
If the problem persists, perform the following procedure to repair it.
016-735 Updating Job Templete OF-09 Common Job Fail
[Error Type]
Job Fail 016-738 PS Booklet Illegal OutPut Size
[Fault Content] [Error Type]
Error During Updating Job Template Job Fail
[Detection Conditions] [Fault Content]
[Updating Job Template] Invalid Paper Size for PS Booklet Print
The system attempted to output the Job Template List while the Job Template was being updated. [Detection Conditions]
[Corrective Actions] The specified paper size is invalid.
Perform the operation again after the Job Template update completes.
[Corrective Actions] [Corrective Actions]
Specify the paper size that allows booklet printing. • Cancel the Download Prohibited mode and check that the jobs have completed before retrying the oper-
If the problem persists, perform the following procedure to repair it. ation. Check that the ’Communicating’ LED is OFF.
OF-09 Common Job Fail • After completing a panel operation, wait for 1 minute or longer before starting the download operation.
If the problem persists, carry out the following procedure:
Cancel the Download Prohibited mode (set SysData:700-420 to 0) before retrying the operation.
016-739 PS Booklet Document Output Missmatch
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
[Error Type] occurred and contact the Support G for instructions.
Job Fail 2.5.1 Log collection/extraction tool function explanation
[Fault Content]
PS Booklet Document/Output Paper Mismatch 016-742 Download Data Product ID Mismatch
[Detection Conditions] [Error Type]
The combination of the specified document/paper sizes is incorrect.
Job Fail
[Corrective Actions] [Fault Content]
Specify the combination of the document/paper sizes that allows booklet printing. A mismatch in the Product ID of Download Data was detected
If the problem persists, perform the following procedure to repair it.
[Detection Conditions]
OF-09 Common Job Fail
The Product ID sent by the Download Data does not match the Product ID (SysData: 700-421 ~ 700-428)
stored in the SEEP-ROM.
016-740 PS Booklet OutPut Tray Missmatch [Corrective Actions]
[Error Type] As the Download Data is considered to be illegal, retry job after retrieving the Download Data again.
Job Fail If the problem persists after retrying job with the correct Download Data, obtain log and request an inves-
[Fault Content] tigation from the Support G.

Invalid Output Tray for PS Booklet Print

[Detection Conditions] 016-743 Device Model/Panel Type Error
The specified tray is invalid. [Error Type]
[Corrective Actions] Job Fail
Specify the tray that allows booklet printing. [Fault Content]
If the problem persists, perform the following procedure to repair it. Device Model/Panel Type Error
OF-09 Common Job Fail The supported model in the Download Data does not match the Device Model.
[Detection Conditions]
016-741 Download Mode NGJob Fail • The ModelName obtained from the installed IISS/DADF/IOT/FaxCard/Finisher do not match the Model-
Name found in the firmware, CDI header inclusive, in the Download File.
[Error Type]
’ModelName obtained from the currently installed ROM header’ and ’ModelName stored in Download
Job Fail File’ are compared in the Controller.
[Fault Content] <Exception>
Not able to change into Download Mode The MACS of DCC450G IOT/Bizen does not check ModelName because their I/F specification is old.
[Detection Conditions] • The panel type (HBorFCW) connected to the device during Download is different from the panel type
• Unable to transit to Download Mode because download prohibition was detected due to SysData:700- (HBorFCW) stored in the Controller firmware, CDI header inclusive, in the Download File.
420 = 1, or because a job exists. [Corrective Actions]
• The machine did not transit to Download Mode because it detected ’User Operation in Progress’. (The The Download File is illegal. Find a Download File that has the same model with the device VerUP and
machine remains in the ’User Operation in Progress’ state for 1 minute after panel operation was com- retry job.
pleted)

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Or, find a Download File that supports the Panel (FCW-UI or HB-UI type) connected to the device and 016-747 No memory for drawing annotation
retry job.
[Error Type]
Job Fail
016-744 Download Data CheckSum Error
[Fault Content]
[Error Type] Insufficient memory when drawing an annotation image
Job Fail
[Detection Conditions]
[Fault Content] When drawing an annotation image with the copy repeat function specified, there would be insufficient
CheckSum error of Download Data memory in this machine’s controller board.
[Detection Conditions] [Corrective Actions]
Download Data has illegal CheckSum 1. Increase the annotation image size.
[Corrective Actions] 2. Reduce the number of repeat images for the repeat function.
Make sure that the cable connected to the device is secured properly and retry job. Avoid insufficient memory by performing a combination of the above steps 1 and 2.
If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and contact
the Support G for instructions.
016-745 Download Data XPJL Fatal Error
OF-09 Common Job Fail
[Error Type]
Job Fail
016-748 HD Full
[Fault Content] [Error Type]
XPJL fatal error during Download Job Fail

(Occurs after XPJL has recognized the received data as a Download Data) [Fault Content]
[Detection Conditions] HDD FULL when Mailbox is accessed

Conditions such as Pflite having Strm function error, Download open, ioctrl error, or unable to secure [Detection Conditions]
memory. FULL state was detected when attempting to access the HD. Either cancel the job or proceed with user
[Corrective Actions] intervention 016-981.

Obtain log and request an investigation from the Support G [Corrective Actions]
1. Split the job into pages in order to prevent FULL state. Reduce the resolution if possible.
2. Delete documents that are no longer needed, such as: Mailbox documents, FAX Send Wait documents,
016-746 Unsupported PDF File Secure Print documents and Delayed Print documents. Make sure that there is space in the HDD before
[Error Type] re-scanning and re-printing.
Job Fail If the problem persists, perform the following procedures in sequence to repair it.
[Fault Content] OF-09 Common Job Fail
PDF Error Due To Unsupported Function Sent OF-02 HDD System Fail
[Detection Conditions] 016-749 JCL Syntax Error
There was transparency or JBIG2 in a PDF 1.3 file. [Error Type]
[Corrective Actions] Job Fail
Print via the driver from Acrobat Reader. [Fault Content]
If the problem persists, perform the following procedures in sequence to repair it. The PJL/XPJL detected a print language that cannot be printed
OF-09 Common Job Fail [Detection Conditions]
2.4.4 Printing can be performed but abnormally 1. The print language received from the printer driver is a print language that cannot be printed by the
2.4.5 Network-Related Details Check Flow machine.
2. ContentsBridge was used to attempt to print a PDF file through a machine that cannot process PDF.
3. When this happens with a received Internet FAX document, the Internet FAX document that was sent by OF-09 Common Job Fail
the other machine is in a print language that cannot be printed by this machine. 2.4.3 No output is available, no data is printed
[Corrective Actions] 2.4.4 Printing can be performed but abnormally
In the case of 1, use the printer driver of the machine to print. 2.4.5 Network-Related Details Check Flow
Explanation: Depending on PostScript, etc. options are necessary to print the desired print language.
For more details, please contact our sales representatives. 016-752 PDF Short of Memory
In the case of 2, do not use ContentsBridge to print a PDF file.
[Error Type]
In case of 3, please request the other party to resend the Internet FAX document using a print language
Job Fail
that can be printed by this machine.
OF-09 Common Job Fail [Fault Content]
2.4.3 No output is available, no data is printed PDF Short of Memory
2.4.4 Printing can be performed but abnormally [Detection Conditions]
2.4.5 Network-Related Details Check Flow Insufficient memory was detected during PDF Bridge processing.
[Corrective Actions]
016-750 Print job ticket description error [FX PDF]
[Error Type] When the Print mode is set to [High Quality], change the setting to [Normal]. When the Print mode is set to
[Standard], change the setting to [High Speed]. (Only for the machine with High Quality mode.)
Job Fail
If the problem persists, expand the memory capacity.
[Fault Content] If the problem persists after expanding to the maximum capacity, print using a driver from Acrobat
PDF print job ticket description error has occurred Reader.
[Detection Conditions] If the problem persists, perform the following procedure to repair it.
When the customer uses applications such as ’ContentsBridge2005’, etc. to send PDF directly, the OF-09 Common Job Fail
machine received the print job ticket that was sent together with the PDF. However, the print job ticket
data is either ’Text that is not supported in this machine’ or ’Print instruction that is not supported in this
machine’. 016-753 PDF Password Mismatched
[Corrective Actions] [Error Type]
Obtain the Printer Setup List, the job log report and the sent print data with attached print job ticket when Job Fail
the problem occurred. [Fault Content]
OF-09 Common Job Fail PDF Password Mismatched
[Detection Conditions]
016-751 PDF Error When processing a PDF file that is protected by a password, the password in the UI panel settings and
[Error Type] the password specified using XPJL (set in the Contents Bridge Utility) do not match.

Job Fail [Corrective Actions]

[Fault Content] Specify the correct password using the UI or the Contents Bridge.
If the problem persists, perform the following procedure to repair it.
PDF Error
OF-09 Common Job Fail
[Detection Conditions]
1. Syntax error, usage of undefined command, parameter error, damaged PDF file, internal error of the
PDF Decomposer has occurred during PDF Bridge process. 016-754 PDF LZW Not Installed
[Corrective Actions] [Error Type]
[FX PDF] Job Fail
Use the driver from Acrobat Reader to print. [Fault Content]
If the problem persists, perform the following procedures in sequence to repair it. PDF LZW Not Installed

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[Detection Conditions] [Detection Conditions]
The PDF Bridge tried to process the PDF file compressed in LZW without the [Contents Bridge Expan- The account has not been registered.
sion Kit] installed. *The above cases occur in various services, but because special cases also exist, an example is
[Corrective Actions] appended.
Install the ’Contents Bridge Extension Kit’. Or, print using a driver from Acrobat Reader. In the case of automatic execution of a job flow sheet, which originates from the mailbox created by a
If the problem persists, perform the following procedure to repair it. non-authenticated user when authentication mode is OFF, and accounting mode is enabled (Local
accounting, Xerox Standard Accounting).
OF-09 Common Job Fail
[Corrective Actions]
Set the correct account, and redo.
016-755 PDF Print Prohibited If the problem still persists, perform the following:
[Error Type] OF-09 Common Job Fail
Job Fail
[Fault Content] 016-758 Auditron - Disabled Function
PDF Print Prohibited
[Error Type]
[Detection Conditions] Job Fail
The system processed a PDF file prohibited for printing.
[Fault Content]
[Corrective Actions] Auditron-Disabled Function
Use Acrobat to clear the print prohibition setting and print the PDF file.
[Detection Conditions]
If the problem persists, perform the following procedure to repair it.
An illegal account was detected.
OF-09 Common Job Fail
[Corrective Actions]
1. Set the new function that is allowed for that account and try again.
016-756 Auditron - Prohibit Service 2. Request the Account Administrator to add the rights.
[Error Type] If the problem persists, perform the following procedure to repair it.
Job Fail OF-09 Common Job Fail
[Fault Content]
Auditron-Prohibit Service 016-759 Auditron - Reached Limit
[Detection Conditions] [Error Type]
Illegal User Detected
Job Fail
[Corrective Actions] [Fault Content]
Request the Account Administrator for access to use the service. Auditron-Reached Limit
If the problem persists, perform the following procedure to repair it.
[Detection Conditions]
OF-09 Common Job Fail
The no. of registered users reached the limit.
[Corrective Actions]
016-757 Auditron - Invalid User Request the Account Administrator to set the number of copies, etc.
[Fault Name] If the problem persists, perform the following procedure to repair it.
Auditron - Invalid User OF-09 Common Job Fail
[Error Type]
Job 016-760 PS Decompose failure
[Fault Content] [Error Type]
Auditron - Invalid User
Job Fail
[Fault Content] 016-763 POP server is not found.
[PS Decompose Error] [Error Type]
An error occurred in Decompose processing.
job
[Detection Conditions] [Fault Content]
An error occurred in Decompose processing. The machine cannot find the POP server (when trying to connect to it).
[Corrective Actions] [Detection Conditions]
Resend the job. (If the problem persists, check the execution environment and data.)
(POPERR_SOCKET)
If the problem persists, perform the following procedure to repair it.
[Corrective Actions]
OF-09 Common Job Fail
1. Check the following to see if the POP server, which is a destination, and this machine can communicate
with each other on the nework.
016-761 FIFO EMPTY • The server IP address is correct.
[Error Type] • The network cable is connected.
Job Fail
[Fault Content] 016-764 SMTP Server Connect Error
[Image Output] [Error Type]
FIFO EMPTY error Job Fail
[Detection Conditions] [Fault Content]
Image enlargement error (FIFO EMPTY Error) The machine failed to connect to the SMTP server (when trying to do so).
[Corrective Actions] [Detection Conditions]
Print in the High Speed mode. If the problem persists, print in the Print Guaranteed mode. (Only for the The connection error with the SMTP Server was detected.
machine with this mode.)
SMTP Server Response Code: 421 or 451.
If the problem persists, perform the following procedure to repair it.
[Corrective Actions]
OF-09 Common Job Fail
1. The machine failed to connect to the SMTP server.
Wait for a while and repeat the operation.
016-762 Print LANG Not Installed If the situation does not improve, contact the network administrator for advice.
[Error Type] 016-765 SMTP Server HD Full
Job Fail
[Error Type]
[Fault Content] Job Fail
[Decomposer does not exist]
[Fault Content]
The system requested for functions (print language, print utility, etc.) that were not installed. (The
The SMTP Server HDD is full. (after connection to the server)
Decomposer specified with PJL or Auto SW is not installed.)
[Detection Conditions] [Detection Conditions]
The print language is not installed. The system detected that the SMTP Server HDD is full.

The system requested for functions (print language, print utility, etc.) that were not installed. SMTP Server Response Code: 452

(The Decomposer specified with PJL or Auto SW is not installed.) [Corrective Actions]
[Corrective Actions] Contact the SMTP Server Administrator.
Retrieve E-mails in the SMTP Server HD. Check the server capacity.
Fix and select the decomposer from the Operation Panel or with a command.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail 016-766 SMTP Server File System Error

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[Error Type] [Fault Content]
Job Fail The SMTP server does not support DSN. (after connection to the server)
[Fault Content] [Detection Conditions]
The memory capacity alloted by the SMTP server is exceeded. (after connection to the server) ESMTP Protocol ’EHLO’ Command Response Code: 502.
[Detection Conditions] Or, ’DSN’ does not appear in the ’Supported Command List’ received from the Server.
Any error with the SMTP Server File System was detected. [Corrective Actions]
SMTP Server Response Code: 552. 1. Contact the network administrator for advice and ensure that the SMTP server supports DSN.
[Corrective Actions] Or set Transmittal Confirmation to OFF and send the job.
Contact the SMTP Server Administrator. Review the server capacity limit setting. 016-770 The direct fax function is canceled by NVM.
[Error Type]
016-767 Invalid E-mail Address Job Fail
[Error Type] [Fault Content]
Job Fail Direct FAX job prohibition by the System Data Settings.
[Fault Content] [Detection Conditions]
The SMTP server refused to accept the destination address. (after connection to the server) Direct FAX job prohibition by the System Data Settings.
[Detection Conditions] [Corrective Actions]
The system detected that the E-mail destination address is incorrect. To release the direct FAX job prohibition, set the target system to ’0’.
SMTP Server Response Code: 550 or 551 or 553 If the problem persists, perform the following procedure to repair it.
[Corrective Actions] Obtain the job logs (UI, Report, CWIS, SSMI applications).
Check a specific mail address and set a proper one.
If the problem persists, perform the following procedures in sequence to repair it. 016-771 Scan Data Repository ERR (DNS address)
OF-09 Common Job Fail [Error Type]
2.4 NET System Fault Check Job Fail
2.4.5 Network-Related Details Check Flow
[Fault Content]
The Scanned Data Repository Address cannot be solved (Response to DNS Address).
016-768 Invalid Sender Address [Detection Conditions]
[Error Type] An error occurred while recalling the DNS Resolution Library.
Job Fail [Corrective Actions]
[Fault Content] Check the connection to the DNS. Or, check whether the Scan Data Repository domain name has been
The SMTP server refused to accept the sender address. (after connection to the server) registered in the DNS.
[Detection Conditions] If the problem persists, perform the following procedures in sequence to repair it.
An error was received from the SMTP Protocol ’MAIL FROM:’ command. OF-09 Common Job Fail
[Corrective Actions] 2.4 NET System Fault Check
2.4.5 Network-Related Details Check Flow
1. The SMTP server refused to accept the sender address.
Check that the sender address is correct.
If the situation does not improve, contact the network administrator for advice. 016-772 Scan Data Repository ERR (DNS Library)
016-769 SMTP Server Unsupported DSN [Error Type]
[Error Type] Job Fail

Job Fail
[Fault Content] 016-775 HD Full - Image Convert
In trying to run a job using SMTP, the device found that the device had not been registered on the DNS [Error Type]
server. (before connection to the server)
Job Fail
[Detection Conditions]
[Fault Content]
An error occurred while recalling the DNS Resolution Library.
[Image Conversion Error]
[Corrective Actions] Insufficient HDD capacity was detected during image conversion process by S-Formatter.
Set the DNS address. Or, set the Scan Data Repository address using IP address.
[Detection Conditions]
If the problem persists, perform the following procedures in sequence to repair it.
Disk Full was detected when opening/writing file for image processing operation.
OF-09 Common Job Fail
2.4 NET System Fault Check
[Corrective Actions]
Free up some HDD space and repeat the operation.
2.4.5 Network-Related Details Check Flow
Retrieve each page from the EWS.
If the problem persists, perform the following procedure to repair it.
016-773 Invalid IP Address OF-02 HDD System Fail
[Error Type]
Job Fail
016-776 Image Conversion Error
[Fault Content]
[Fault Name]
Local machine IP address failure (DHCP lease expired).
Image Conversion Error
[Detection Conditions]
[Error Type]
When connection fails, the valid flag of the resource IP address is ’False’.
Job
[Corrective Actions]
[Fault Content]
Check the DHCP environment. Or, set a fixed IP address in the machine.
<Image Conversion Error>
If the problem persists, perform the following procedures in sequence to repair it.
Error due to other than HDD access during image conversion processing by S-Formatter.
OF-09 Common Job Fail
2.4 NET System Fault Check
[Detection Conditions]
1. Decode error during compression type conversion.
2.4.5 Network-Related Details Check Flow
2. If overwrap operation is indicated in the instructions document, and when multi-page file (PDF, XPS,
multi-page TIFF, etc) is specified in the output format, this fault may be detected.
016-774 HD Full - Compression Convert 3. In the case during FIPS Mode, based on the instructions document, PDF encrypted job is started, but the
[Error Type] encryption algorithm specified cannot be used by the device
Job Fail 4. In the case for output format, when Microsoft Word(doc)/Excel(xls) is specified, but the number of
objects including files (autoshapes, images, text boxes, etc) exceeds the specifications of Microsoft
[Fault Content] Word(doc)/Excel(xls)
[HDD Full at Compression type conversion]
[Corrective Actions]
HDD Full occurred when the S-Formatter did the compression type conversion of the JBIG compressed
1. If a failure occurred during Salutation/Fax to E-mail, try to retrieve each page from the mailbox via Web
images into the MH system (partition #1).
Browser.
[Detection Conditions] 2. For occurrences when the password, or signature is specified by the [Digital Certificate], perform the fol-
Disk Full was detected when opening/writing file for Compression type conversion. lowing.
[Corrective Actions] • Check the validity of the certificate.
Free up some HDD space and repeat the operation. • Set the correct date and time of the device.
If the problem persists, perform the following procedure to repair it. 3. When scanning is done with the TWAIN driver, change the file format to JFIF, single-page TIFF.
OF-02 HDD System Fail 4. Set FIPS mode to OFF, or remove PDF encryption setting in the instructions document.
5. Set to [Single File for Each Page], or ’Image Format’ setting to ’Drawing Object’.

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If the problem persists, perform the following: [Corrective Actions]
2.4.5 Network-related Detailed Check Flow Repeat the operation.
2.4.5.4 CenterWare Internet Service Fault Check Flow [APC4300G] If an error occurs when scanning a relatively large-size document such as A3 with [Scan
016-777 HD Access ERR-Image Convert Resolution 600dpi] specified, reduce the scan resolution to 400dpi or less and operate again.
If the problem persists, perform the following procedure to repair it.
[Error Type]
OF-09 Common Job Fail
Job Fail
[Fault Content]
[Image Conversion Error]
016-780 HD Access ERR-Image Convert
The HDD Access Error has occurred during image conversion process by S-Formatter. [Error Type]
[Detection Conditions] Job Fail

An error other than Disk Full was detected when opening/reading/writing file for compression conver- [Fault Content]
sion/image processing operation. [Scanned Image Conversion Error]
[Corrective Actions] A HDD access error was detected during scanned image conversion processing in I-Formatter
Replace the HD and perform the operation again. [Detection Conditions]
If the problem persists, perform the following procedure to repair it. An error other than HDD Full was detected when opening/writing file for operation.
OF-02 HDD System Fail [Corrective Actions]
Change the HD and try scanning again.
016-778 HD Full - Scan Image Convert If the problem persists, perform the following procedure to repair it.
[Error Type] OF-02 HDD System Fail

Job Fail
[Fault Content] 016-781 Server Connect ERR
[Scanned Image Conversion Error] [Error Type]
Insufficient HDD capacity was detected during scanned image conversion process in I-Formatter Job Fail
[Detection Conditions] [Fault Content]
HDD Full was detected when opening/writing file for operation The machine cannot find the SMTP server (when trying to do so).
[Corrective Actions] [Detection Conditions]
Free up some HDD space and scan again. Failed to connect to the SMTP mail server.
If the problem persists, perform the following procedure to repair it. 1. The machine and server cannot communicate with each other at all.
OF-02 HDD System Fail 2. After establishing connection between this machine and the server, it was detected that the host-
name set in the machine is not of ASCII characters.

016-779 Scan Image Conversion Error [Corrective Actions]

1. Check the network cable for connection.
[Error Type]
2. If the host name set up on this machine has non-ASCII letters, set a new host name using ASCII letters.
Job Fail
Log In/Out =>System Settings =>Network Settings =>Machine Mail Address/Host Name =>Host Name
[Fault Content] 3. Check that the server IP address is correct.
[Scanned Image Conversion Error]
An error due to other causes than HDD Access has occurred during scanned image conversion process
in I-Formatter 016-782 Server Login ERR
[Detection Conditions] [Error Type]
An error was detected in the Image Conversion Library Job Fail
[Fault Content] <SMB>
<Server Login Error> Either the specified path does not exist, or no access right
A failure in logging in to the server to transfer a file to it. [Corrective Actions]
[Detection Conditions] 1. Make correct settings for the attributes of the Job Template file.
<FTP> 2. Check the server path name set in the Job Template and set up again.
Failed to log into FTP server If the problem persists, perform the following procedures in sequence to repair it.
<SMB> 2.4.5 Network-Related Details Check Flow
Failed to log into SMB server. 2.4.5.5 Scanner
Also occurs in SMB when the network cable is disconnected Refer to CenterWare Scan Service Installation Guide.
[Corrective Actions]
Perform the following procedures: 016-784 Server Write ERR
1. For SMB, first check the connection of the network cable. If that does not solve it, proceed as fol- [Error Type]
lows. Job Fail
2. As EUC Code (Japanese) cannot be used in the hostname of the current specification, change it to
English.
[Fault Content]
<Server Write Error in network transfer>
3. Register the job flow from EasyAdmin.
A failure in writing to the server to transfer a file to it.
Now even if the hostname is in EUC Code (Japanese), transfer is possible.
4. Check the ’Server Name/IP Address’ at the address display. [Detection Conditions]
WinNT4.0: Because SMB transfer to WinNT4.0 is not possible with IP Address, change the ’Server <FTP>
Name/IP Address’ to Hostname. FTP command ’STOR’ or write failure, outside of HDD Full
WinXP: Can SMB transfer normally even with IP Address. <SMB>
5. In the default settings of WinXP, empty password cannot be used for access though the network. Write error in the forwarding server, outside of HDD Full
Change the WinXP settings to ’Allow Empty Password Access’ and operate again. [Corrective Actions]
6. Set a login name and a password at the Destination Server. Perform the following procedures:
7. Make correct settings for the attributes of the Job Template file. 1. Check that there is ’Write Authorization’ in the server directory.
8. At the CW, set the same account as above as a resource in the client PC. 2. Free some space on the server disk.
If the problem persists, perform the following procedure to repair it. If the problem persists, perform the following procedures in sequence to repair it.
OF-13 016-782/016/784 Fail OF-13 016-782/016-784 Fail
2.4.5 Network Related Details Check Flow 2.4.5 Network-Related Details Check Flow
2.4.5.4 CenterWare Internet Service 2.4.5.5 Scanner
2.4.5.5 Scanner Refer to CenterWare Scan Service Installation Guide.

016-783 Invalid Server Path 016-785 Server HD Full

[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
<Server Path Error in network transfer> <Server File Full in network transfer>
When transferring a file to the server, a selected path is not found. When transferring a file to the server, the server file system becomes full.
[Detection Conditions] [Detection Conditions]
<FTP> <FTP>
’CWD’ command failure of output directory specified in DocumentPath attributes. Either the specified FTP command ’STOR’ or write failure, when HDD Full was detected
path does not exist, or no access right

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<SMB> [Detection Conditions]
Write error in the forwarding server, when HDD Full was detected A text with incorrect format has been entered as the IP address for Job Template settings.
[Corrective Actions] [Corrective Actions]
Perform the following procedures: Specify the correct Job Template.
1. Check that there is ’Write Authorization’ in the server directory. 1. Check the settings of Job Template.
2. Free some space on the server disk.
If the problem persists, perform the following procedures in sequence to repair it.
016-788 Retrieve to Browser Failed
2.4.5 Network-Related Details Check Flow
2.4.5.5 Scanner
[Error Type]
Job Fail
Refer to CenterWare Scan Service Installation Guide.
[Fault Content]
Retrieval failed at Scan to SMB (via Web Browser)
016-786 HD Full-Scan Write ERR
[Detection Conditions]
[Error Type]
The job was aborted, canceled or timed out by the device, or the job was canceled by the client.
Job Fail
[Fault Content]
[Corrective Actions]
<Internal HDD write error during scan>
1. Reload the browser page and perform retrieval operation again.
Temporary file cannot be written to the Hard Disk during Scan to Server Hana/Oceans2/Imari: HD Full
2. Activate the browser again and perform retrieval operation again.
[Detection Conditions] 3. Turn the device OFF then ON and perform retrieval operation again.
When performing the scan function, files cannot be written in the HDD.
Note that no actions are required if the job was canceled by a user.
[Corrective Actions] 4. Improve the connection status to a network.
Take any one of the following actions: 5. Check whether there are problems such as duplicated IP addresses.
– Turn the machine OFF then ON. If the problem persists, perform the following procedures in sequence to repair it.
– If no paper remains in the tray of this machine, replenish the paper. 2.4.5 Network-Related Details Check Flow
– If this occurs when sending e-mail, take any one of the following actions: 2.4.5.5 Scanner
– Reduce the resolution and re-send it. Refer to CenterWare Scan Service Installation Guide.
– Reduce the size and re-send it.
– Reduce the number of pages and separate the job into several batches when sending.
016-789 HD Full - Job Memory
– Set [Output Color] to [Black] and re-send it.
If the problem persists, perform the following procedure to repair it.
[Error Type]
Job Fail
OF-09 Common Job Fail
OF-10 HDD Job Fail [Fault Content]
Redirector Task Operational HDD Limit Overflow

016-787 Invalid Server IP ADD [Detection Conditions]

Redirector task operational HDD limit overflow was detected.
[Error Type]
Job Fail
[Corrective Actions]
[For E-mail Send]
[Fault Content]
Use a lower resolution or reduce the size before sending.
[JT Syntax Error during Scanning]
Reduce the no. of pages to split the job into a few.
This is a syntax error in the Job Template during Scan to FTP operation and limited to the following cases
Send with B/W Binary etc.
(because of Redirector detection):
If the problem persists, perform the following procedures in sequence to repair it.
Incorrect Server IP Address (IP Syntax Error)
OF-09 Common Job Fail
 OF-02 HDD System Fail [Fault Content]
2.4.5 Network-Related Details Check Flow Job Log for Specified Job ID does not exist
2.4.5.5 Scanner [Detection Conditions]
When printing the report for the job, the Job Log for the job specified in the Control Panel could not be
016-790 Email fragment over retrieved.
[Error Type] [Corrective Actions]
job Repeat the operation.
[Fault Content] If the problem persists, perform the following procedure to repair it.
Email fragment quantity is over spec. OF-09 Common Job Fail

[Detection Conditions]
In paginating and partial fragmenting of message, the qty of mail fragments per address exceeds system 016-793 MF I/O HD Full
data ’max fragment qty’. [Error Type]
[Corrective Actions] Job Fail
Perform the following: [Fault Content]
1. Reduce a send parameter of resolution (image-to-send quality) and resend the job. [MFIO]
2. Reduce a send parameter of magnification and resend the job. (A3 to A4, etc.) HD Full
3. Change ’’max fragment qty’’ to a larger value. [Detection Conditions]
If the problem still persists, obtain logs (pfshowinfo8 log and network log) just after the occurrence of it
The MF-IO Task detected HDD Full.
and contact the Support division for instructions.
2.5.2 Logging/Extraction Tools Operational Instructions
[Corrective Actions]
Delete the files in the HDD. Or, initialize the HD.
If the problem persists, perform the following procedures in sequence to repair it.
016-791 File Retrieve Fail OF-09 Common Job Fail
[Error Type] OF-02 HDD System Fail
Job Fail
[Fault Content] 016-794 MediaReader:Media No Insert
File Retrieve Fail
[Error Type]
[Detection Conditions] Job Fail
This error occurred during Scan to FTP/SMB, CWSS. Access to the transfer destination and job template
storage destination has failed.
[Fault Content]
[Media Reader] Media Not Inserted (occurs during job)
[Corrective Actions]
Check the Server directory structure and files (for their existence, etc.) and the access rights for both.
[Detection Conditions]
Also, check whether access to the specified transfer destination server is available. The MediaLib detected this error while performing the operation that requires access to Media.
If the problem persists, perform the following procedures in sequence to repair it. [Corrective Actions]
2.4.5 Network-Related Details Check Flow Check that the Media is inserted.
2.4.5.5 Scanner If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
016-792 Specified Job Not Found
[Error Type] 016-795 MediaReader:Format Error
Job Fail [Error Type]
Job Fail

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[Fault Content] [Fault Content]
[Media Reader] Format Error (occurs during job) No TrustMarking Option
[Detection Conditions] [Detection Conditions]
The MediaLib detected this error while performing the operation that requires access to Media. A HDD unavailable error was returned when the Decomposer called the S-Image Library.
[Corrective Actions] [Corrective Actions]
1. Check the contents in the Media from the PC. Check the file format/directory in the media and the Install the necessary options (HD).
selected mode (Digital Camera Print/Document Print), then make settings again. If the problem persists, perform the following procedures in sequence to repair it.
If the problem persists, perform the following procedure to repair it. OF-09 Common Job Fail
OF-09 Common Job Fail OF-02 HDD System Fail

016-796 Document insert operation error 016-799 PLW Print Instruction Fail
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
[Media Reader] File Attribute Retrieval Error (occurs during job) - Job Abort for this Job only Print Instruction Fail Detected In PLW RAP
[Detection Conditions] [Detection Conditions]
The MediaLib detected this error while performing the operation that requires access to Media. The specified print parameter is abnormal.
[Corrective Actions] [Corrective Actions]
1. Check the contents in the Media from the PC. Check whether the print file attribute data is displayed in the Perform the job again.
PC and make settings again. If the problem persists, perform the following procedures in sequence to repair it.
If the problem persists, perform the following procedure to repair it. OF-09 Common Job Fail
OF-09 Common Job Fail 2.4.4 Printing can be performed but abnormally
2.4.5 Network-Related Details Check Flow
016-797 MediaReader:Image File Read Error
[Error Type] 016-910 Required Resource Not Ready (IOTsc detect)
Job Fail [Error Type]
[Fault Content] operation
[Media Reader] Image File Retrieval Error (occurs during job) - Job Abort for this Job only [Fault Content]
[Detection Conditions] Required Resource Not Ready
The MediaLib detected this error while performing the operation that requires access to Media. [Detection Conditions]
[Corrective Actions] The paper and staples requested by the selected print parameters are not installed.
1. Check the contents in the Media from the PC. Check whether the print file images are displayed in the PC [Corrective Actions]
and make settings again.
Install the paper or replace the paper and install the staples.
If the problem persists, perform the following procedure to repair it.
If the problem persists, go to the following and solve it.
OF-09 Common Job Fail
OF-09 Common Job Fail

016-798 No TrustMarking Option 016-911 Multi-Paper Required On A Single Tray

[Error Type]
[Error Type]
Job Fail
Operation
[Fault Content] Obtain the logs immediately after the problem has occurred and contact the Support Department for
Multi-Paper Required On A Single Tray instructions.
2.5.1 Logging/Extraction Tool Function Explanation
[Detection Conditions]
The paper and staples requested by the print specification are not loaded 016-914 Page Delete NG Perfect Bind Body All Page
Or, [Fault Name]
Different sizes and/or types of paper switching are requested from the same Tray Page Delete NG Perfect Bind Body All Page
[Corrective Actions] [Error Type]
Force this Job to run and follow the panel display to replenish the paper, switch the paper, and replenish Operation
the staples.Or, cancel this Job.If the problem persists, perform the following: [Fault Content]
OF-09 Common Job Fail Perfect Bind - all body pages are deleted.
[Detection Conditions]
016-912 Insert Position NG Before Perfect Bind Cover When a page deletion instruction that would have resulted in the deletion of the whole Perfect Bind docu-
[Fault Name] ment body page was detected.
Insert Position NG Before Perfect Bind Cover * Even if the separators had remained, as long as the body pages are gone, this Fault will occur.
[Error Type] [Corrective Actions]
Operation Cancel the Job and then re-specify the Job such that it avoids the detection conditions.
[Fault Content] 016-940 Duplex Mix Size NG
NG due to insertion of separator before cover page [Error Type]
[Detection Conditions] Operation Error
When the insertion of separator before cover page was detected. [Fault Content]
[Corrective Actions] 2-Sided Specified Mix Size NG
Specify the Job such that it avoids the detection conditions. [Detection Conditions]
Different size settings for side 1 and side 2 were detected after the job had started with 2-Sided Print
If the problem still persists, perform the following: specified.
Obtain the logs immediately after the problem has occurred and contact the Support Department for [Corrective Actions]
instructions.
Specify the job to avoid the detection conditions.
2.5.1 Logging/Extraction Tool Function Explanation
If the problem persists, perform the following procedure to repair it.
016-913 Page Delete NG Perfect Bind Cover OF-09 Common Job Fail
[Fault Name]
Page Delete NG Perfect Bind Cover 016-941 Booklet Duplex Mix Size NG
[Error Type] [Error Type]
Operation Operation Error
[Fault Content] [Fault Content]
The cover page is deleted. Booklet Specified Mix Size NG
[Detection Conditions] [Detection Conditions]
When the page deletion of cover page was detected. Mixed size/direction set for the page with images was detected after the job had started with Booklet
[Corrective Actions] specified.
Specify the Job such that it avoids the detection conditions. [Corrective Actions]
Specify the job to avoid the detection conditions.
If the problem still persists, perform the following: If the problem persists, perform the following procedure to repair it.

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OF-09 Common Job Fail
016-945 Insert doc Duplex print NG
016-942 Page Delete Duplex Mix Size NG [Error Type]
[Error Type] Operation Error
Operation Error [Fault Content]
[Fault Content] Insert Document 2-Sided Print NG
Page Delete 2-Sided Mix Size NG [Detection Conditions]
[Detection Conditions] The documents that do not support 2-Sided Print has been inserted for the pages for 2-Sided Print.
Different size settings for side 1 and side 2 were detected after the pages with 2-Sided Print specified had [Corrective Actions]
been deleted. Specify the job to avoid the detection conditions.
[Corrective Actions] If the problem persists, perform the following procedure to repair it.
Specify the job to avoid the detection conditions. OF-09 Common Job Fail
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
016-946 Insert doc NG
[Error Type]
016-943 Insert doc Duplex Mix Size NG Operation Error
[Error Type] [Fault Content]
Operation Error
Document Inserted into Cover/Separator NG
[Fault Content] [Detection Conditions]
Insert Document 2-Sided Mix Size NG
A document or separator has been inserted between Cover pages or Separator pages.
[Detection Conditions] [Corrective Actions]
Different size settings for side 1 and side 2 were detected after the document and separators had been Specify the job to avoid the detection conditions.
inserted for the pages with 2-Sided Print specified.
If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-09 Common Job Fail
Specify the job to avoid the detection conditions.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
016-947 APS No Destination Error
[Error Type]
Operation Error
016-944 Document merge NG
[Fault Content]
[Error Type]
APS No Destination Error
Operation Error
[Detection Conditions]
[Fault Content]
The system detected that no tray is loaded with paper for Auto Paper Selection after the job for which the
Document Collate & Cover/Separator Document Attachment NG
paper for APS (Auto Paper Selection) was selected or APS was set has started.
[Detection Conditions] [Corrective Actions]
The document collate setting for the pages including the cover with images or the document with separa-
Specify the job to avoid the detection conditions.
tors with Document Attachment specified was detected.
If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-09 Common Job Fail
Specify the job to avoid the detection conditions.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
016-948 Small Book action NG
[Error Type] If the problems persist, refer to the following procedures in sequence to repair it.
Operation Error OF-09 Common Job Fail
[Fault Content] OF-10 HDD Job Fail

Booklet Selected Cover/Separator/Blank Paper NG 016-982 HDD access error 2

[Detection Conditions] [Error Type]
The covers with images, separators, or blank pages were detected after the job had started with Booklet Notice Error
specified. [Fault Content]
[Corrective Actions] When accessing it, the HD is detected being full.
Specify the job to avoid the detection conditions. The error that causes FULL not to be cleared despite a layover.(Even one page cannot be stored.)
If the problem persists, perform the following procedure to repair it. [Detection Conditions]
OF-09 Common Job Fail
HDD was determined to be full due to collate, stored or interrupted jobs.
[Corrective Actions]
016-949 Insert Mix doc NG Process or delete the jobs (documents) stored in the same HDD partition, and repeat the operation.
[Error Type] If the above procedures do not resolve the problem, expand the HDD partition size of the relevant ser-
Operation Error vice.
[Fault Content] If the problem persists, perform the following procedures in sequence to repair it.
OF-09 Common Job Fail
Insert Document Different Size Attachment NG
OF-02 HDD System Fail
[Detection Conditions]
The document with a different size/orientation from the operated page was tried to be inserted for the job
with Attachment specified. 016-983 Image Log HDD Full
[Corrective Actions] [Type Error]
Specify the job to avoid the detection conditions. Notice
If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-09 Common Job Fail This is prepared for the user to interfere and cancel a copy/scan job when the log image storage area on
the disk becomes full with the level of ensuring creation set to ’High.’
016-981 HDD access error [Detection Conditions]
[Error Type] With the system data ’Level of Ensuring Log Image Creation’ set to ’High’ the log image storage area on
the disk becomes full (during processing a copy/scan job).
Notice
[Corrective Actions]
[Fault Content]
Press the Cancel Job button to cancel the job.
When accessing it, the HD is detected being full
Rerun the job.
[Detection Conditions] If the situation is the same despite some re-attempts, delete unnecessary documents saved in the
HDD Full was detected because Mailbox Scan, Fax Scan, Secure Print, Delay Print, Sample Print, or device or change the level of ensuring creation (to Low). However, if the level is set to Low, log image cre-
Scheduled Print was specified when the HDD partition/ide0c capacity is small. ation cannot be ensured.
– Print Job only prints the jobs stored in the HD, so this Fault does not occur for ’Job Fail 16-748’.
[Corrective Actions] 016-985 Data size over flow (Scan to Email)
1. Split the job into pages in order to prevent FULL state. Reduce the resolution if possible.
[Error Type]
2. Delete documents that are no longer needed, such as: Mailbox documents, FAX Send Wait documents,
Secure Print documents and Delayed Print documents. Make sure that there is space in the HDD before Notice Error
re-scanning and re-printing. [Fault Content]
When the procedures above did not work, expand the HDD partition size for the corresponding service that Scan to E-mail Data Size Exceeded
needs it.

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[Detection Conditions]
The size set in [E-mail Size Upper Limit] that is set from the Main Processor was exceeded.
[Corrective Actions]
Request to reduce the no. of documents, reduce the resolution, or increase the compression ratio if the
job is Multi-value scan.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
017-700 ThinPrint Connection Timeout Fail [Fault Name]
[Fault Name] ThinPrint Over Maximum Data Size Fail

ThinPrint Connection Timeout Fail [Error Type]

[Error Type] Job Fail

Job Fail [Fault Content]

[Fault Content] ThinPrint Print Data Size Fail.

ThinPrint Connection Timeout Fail. [Detection Conditions]

[Detection Conditions] The data that was sent from the ThinPrint .print Engine has exceeded the maximum data size that can be
handled by the device.
The connection with the ThinPrint .print Engine has timed-out.
[Corrective Actions]
[Corrective Actions]
Split the job into several batches and try again.
Check the ThinPrint .print Engine for errors.
Check the connection to the ThinPrint .print Engine.
017-704 ThinPrint Internal Fail
017-701 ThinPrint Connection Fail [Fault Name]
ThinPrint Internal Fail
[Fault Name]
ThinPrint Connection Fail
[Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
ThinPrint Internal Fail.
[Fault Content]
ThinPrint Connection Fail.
[Detection Conditions]
An error has occurred inside the device.
[Detection Conditions]
An error has occurred in the connection to the ThinPrint .print Engine.
[Corrective Actions]
Perform reboot and try again.
[Corrective Actions]
Check the ThinPrint .print Engine for errors.
Check the connection to the ThinPrint .print Engine. 017-705 ThinPrint SSL Authentication Invalid Certification Fail
[Fault Name]
017-702 ThinPrint Invalid Data Fail ThinPrint SSL Authentication Invalid Certification Fail

[Fault Name] [Error Type]

Job Fail
ThinPrint Invalid Data Fail
[Error Type] [Fault Content]
Job Fail ThinPrint SSL Authentication Server Certificate Fail.

[Fault Content] [Detection Conditions]

The Server Certificate being used by the ThinPrint .print Engine is incorrect.
ThinPrint Print Data Fail.
[Detection Conditions] [Corrective Actions]
Check the Server Certificate that is registered in the ThinPrint .print Engine.
The data that was sent from the ThinPrint .print Engine is incorrect.
[Corrective Actions]
This could be due to an error of the ThinPrint .print Engine. 017-706 ThinPrint SSL Authentication Before Expiration Fail
Try printing again as this error sometimes can resolve by itself. [Fault Name]
017-703 ThinPrint Over Maximum Data Size Fail ThinPrint SSL Authentication Before Expiration Fail

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[Error Type] [Fault Content]
Job Fail ThinPrint SSL Fail.
[Fault Content] [Detection Conditions]
ThinPrint SSL Authentication Server Certificate Not Yet Valid Fail. An SSL communication error with the ThinPrint .print Engine has occurred.
[Detection Conditions] [Corrective Actions]
The validity period of the Server Certificate being used by the ThinPrint .print Engine has not started yet. Check the device settings.
[Corrective Actions]
Check the Server Certificate that is registered in the ThinPrint .print Engine. 017-710 Media Type is Not Supported by Remote
[Fault Name]
017-707 ThinPrint SSL Authentication Expired Fail Media Type is Not Supported by Remote
[Fault Name] [Error Type]
ThinPrint SSL Authentication Expired Fail Job Fail
[Error Type] [Fault Content]
Job Fail The media type at destination terminal is not supported.
[Fault Content] [Detection Conditions]
ThinPrint SSL Authentication Server Certificate Expired Fail. The request received a connection refused response because the target connection has mismatched
[Detection Conditions] media.

The validity period of the Server Certificate being used by the ThinPrint .print Engine has expired. [Corrective Actions]
[Corrective Actions] Check the connection status of the communication device at the recipient.

Check the Server Certificate that is registered in the ThinPrint .print Engine. 017-711 SIP Redirect Response Fail
[Fault Name]
017-708 ThinPrint SSL Authentication Misrepresentation Fail SIP Redirect Response Fail
[Fault Name] [Error Type]
ThinPrint SSL Authentication Misrepresentation Fail Job Fail
[Error Type] [Fault Content]
Job Fail SIP redirect request/3xx response.
[Fault Content] [Detection Conditions]
ThinPrint SSL Authentication Server Address Mismatched Fail. Received a redirect response during SIP connection.
[Detection Conditions] [Corrective Actions]
The address of the Server Certificate being used by the ThinPrint .print Engine is incorrect. Check the address of the recipient.
[Corrective Actions]
Check the Server Certificate that is registered in the ThinPrint .print Engine. 017-712 SIP Session Timeout Fail
[Fault Name]
017-709 ThinPrint SSL Fail SIP Session Timeout Fail
[Fault Name] [Error Type]
ThinPrint SSL Fail Job Fail
[Error Type] [Fault Content]
Job Fail SIP session/timeout.
[Detection Conditions] [Fault Name]
There was no session refresh within the session interval. SSL Cert Untrusted Fail
[Corrective Actions] [Error Type]
Check the device at the recipient side. Job Fail
[Fault Content]
017-713 Start TLS Unsupported Fail SSL Cert Untrusted Fail.
[Fault Name] [Detection Conditions]
Start TLS Unsupported Fail An SSL Server Authentication Error has occurred because there is something wrong in the Server Certif-
icate Data.
[Error Type]
(Reference: SMTPERR_SSL_AUTH_CERT)
Job Fail
[Corrective Actions]
[Fault Content]
1. The Multifunction Device is unable to trust the SSL Certificate of the SMTP Server.
Start TLS Unsupported Fail.
Register the Root Certificate of the SMTP Server SSL Certificate in the Multifunction Device.
[Detection Conditions]
The SMTP Server did not respond to STARTTLS.
If the problem persists, follow the logging procedures <<5>> to obtain the PfShowInfo 8 log immediately
(Reference: SMTPERR_STARTTLS_NONSUPPORT) after the problem has occurred and contact the Support Department.
[Corrective Actions]
1. Change the SSL Operation Mode setting to other than STARTTLS Mode (TLS Mode), 017-716 SSL Cert Date Invalid Fail
[Fault Name]
If the problem persists, follow the logging procedures <<5>> to obtain the PfShowInfo 8 log and the net-
SSL Cert Date Invalid Fail
work log immediately after the problem has occurred and contact the Support Department.
[Error Type]
Job Fail
017-714 SMTP Over SSL Fail
[Fault Content]
[Fault Name]
SSL Cert Date Invalid Fail.
SMTP Over SSL Fail
[Detection Conditions]
[Error Type]
The validity period of the Server Certificate has not started yet.
Job Fail
(Reference: SMTPERR_SSL_AUTH_CERT_BEFORE_EXPIRATION)
[Fault Content]
[Corrective Actions]
SMTP Over SSL Fail.
1. Check that the clock of the SMTP Server and the Multifunction Device are correct.
[Detection Conditions] If the clocks are correct, change the SMTP Server SSL Certificate to one that is valid.
SSL communication failure with SMTP Server.
2. Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server Verifi-
(Reference: SMTPERR_SSL_FAILED) cation] setting, take note that this will render it unable to gurantee the authenticy of the SMTP Server it is
[Corrective Actions] connecting to.
1. If this had occurred in the TLS Mode, it may be due to a wrong Port Number.
Check the Port Number settings of the SMTP Server. If the problem persists, follow the logging procedures <<5>> to obtain the PfShowInfo 8 log immediately
2. Other than that, it may be due to an internal error that has occurred in the program. after the problem has occurred and contact the Support Department.
Follow the logging procedures <<5>> to obtain the PfShowInfo 8 log and the network log immediately
after the problem has occurred and contact the Support Department. 017-717 SSL Server Cert Expired Fail
[Fault Name]
017-715 SSL Cert Untrusted Fail SSL Server Cert Expired Fail

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[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
SSL Server Cert Expired Fail. SMTP Over SSL Internal Fail.
[Detection Conditions] [Detection Conditions]
The validity period of the Server Certificate has expired. Software internal error has occurred during SMTP Over SSL process.
(Reference: SMTPERR_SSL_AUTH_CERT_EXPIRED) (Reference: SMTPERR_SSL_AUTH_FAILED)
[Corrective Actions] [Corrective Actions]
1. Check the validity period of the SMTP Server Certificate. Also check whether the clock of the Multifunc- 1. Repeat the operation.
tion Device is correct.
2. Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server Verifi- If the problem persists, follow the logging procedures <<5>> to obtain the PfShowInfo 8 log and the net-
cation] setting, take note that this will render it unable to gurantee the authenticy of the SMTP Server it is work log immediately after the problem has occurred and contact the Support Department.
connecting to.

If the problem persists, follow the logging procedures <<5>> to obtain the PfShowInfo 8 log immediately
017-720 Contract Type Fail
after the problem has occurred and contact the Support Department. [Fault Name]
Contract Type Fail
017-718 SSL Server Cert Invalid Fail [Error Type]
[Fault Name] Job Fail

SSL Server Cert Invalid Fail [Fault Content]

[Error Type] Contract Type value is incorrect.

Job Fail [Detection Conditions]

[Fault Content] The Contract Type value specified by PJL Command is wrong.

SSL Server Cert Invalid Fail. [Corrective Actions]

[Detection Conditions] Correct the Contract Type value specified by PJL Command and try again.

The Server Name does not match the Server Address of the Server Certificate.
(Reference: SMTPERR_SSL_AUTH_MISREPRESENTATION) 017-721 Geographic Region Fail
[Corrective Actions] [Fault Name]
1. Check that the Server Name that are registered in the SMTP Server Certificate and the Server Address Geographic Region Fail
are correct. [Error Type]
2. Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server Verifi-
Job Fail
cation] setting, take note that this will render it unable to gurantee the authenticy of the SMTP Server it is
connecting to. [Fault Content]
Geographic Region value is incorrect.
If the problem persists, follow the logging procedures <<5>> to obtain the PfShowInfo 8 log immediately [Detection Conditions]
after the problem has occurred and contact the Support Department. The Geographic Region value specified by PJL Command is wrong.
[Corrective Actions]
017-719 SMTP Over SSL Internal Fail Correct the Geographic Region value specified by PJL Command and try again.
[Fault Name]
SMTP Over SSL Internal Fail 017-722 Total Impressions Over Fail
[Fault Name] [Corrective Actions]
Total Impressions Over Fail Check that device supports Denshi-Pen. If it does, perform the operation again.
[Error Type] If the problem still persists, perform the following:
Job Fail OF-09 Common Job Fail
[Fault Content]
The Total Impressions of Billing Meter in the data for PJL Diag is 9,999,900 or more. 017-725 Forced Annotation Syntax Fail
[Detection Conditions] [Fault Name]
A change request for Geographic Region or Contract Type was received when the Total Impressions of Forced Annotation Syntax Fail
Billing Meter is 9999900 or more. [Error Type]
[Corrective Actions] Job
Perform the operation when the value of Total Impressions is between 0 and 9,999,900. [Fault Content]
Forced Annotation Syntax Error
017-723 DocuWorks Unsupported character Fail [Detection Conditions]
[Fault Name] Syntax error in Forced Annotation instructions is detected.
DocuWorks Unsupported character Fail [Corrective Actions]
[Error Type] Check the driver settings.
Job If the problem still persists, perform the following:
[Fault Content] OF-09 Common Job Fail
DocuWorks Unsupported character Fail
[Detection Conditions] 017-728 Scan JobFlow Document Fail
When the DocuWorks Decomposer is working, it detected some text that cannot be output is in use. [Fault Name]
[Corrective Actions] Scan JobFlow Document Fail
Print from the DocuWorks Viewer using the Print Driver (ART-EX, PCL, etc.). [Error Type]
If the problem persists, perform the following procedure to repair it. Job
OF-09 Common Job Fail [Fault Content]
Error of target document for processing during execution of Scan Job Flow Service
017-724 Denshi-Pen Syntax Fail [Detection Conditions]
[Fault Name] 1. MS Word or MS Excel is specified as the output format in the instructions, but the target document for pro-
Denshi-Pen Syntax Fail cessing does not possess the conditions required for format processing.
[Error Type] 2. Extension Scanner Kit not installed
Job (Scan To Office Selection Service not enabled)

[Fault Content] [Corrective Actions]

1. MS Word or MS Excel is specified as the output format in the instructions, perform any of the following.
Denshi-Pen Instruction Error
• Change output format to other than MS Word, MS Excel.
[Detection Conditions]
• Start Job Flow Service after satisfying all conditions below.
Error of XPJL, which is included in Denshi-Pen print instructions is detected, or Denshi-Pen not sup-
• The document for processing is a Scan document
ported.
• The document for processing is full color
• Device does not support Denshi-Pen.
• Size of the document for processing is 50mmx50mm or more, 297mmx432mm or less
• 17 or more layout instructions are given.
• Color space of the document for processing is standard color space
• There is no supported layout number.
• Resolution of the document for processing is 300dpi

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• Magnification of the of the document for processing is 100%
2. Extension Scanner Kit Position If problem persists, immediately after problem appears, obtain the [PfShowInfo 8 Log] and [Network Packet],
and contact the Support Department.
If the problem still persists, perform the following:
2.5.1 Explanation of Log Collection/Retrieval Tool Feature
OF-09 Common Job Fail
017-731 POP Server Not ConnectFail
Investigate the problem of Information Fail/Warning occurrence. [Fault Name]
POP Server Not ConnectFail
017-729 Temporary Err in Pdl Transfer
[Error Type]
[Fault Name] Job
Temporary Err in Pdl Transfer
[Fault Content]
[Error Type] POP Server Connection Failure
Job
[Detection Conditions]
[Fault Content] Failed to connect to the POP server.
PDL Data Transfer Temporary Failure
[Corrective Actions]
[Detection Conditions] 1. Check that network communication between the POP server and this machine is available, by the fol-
Temporary inability to send due to maximum jobs exceeded at the destination device, or spool area of lowing:
print data full, etc.
-Check that the POP server IP address that is set in the device is correct.
[Corrective Actions] -Check the connection of network cables.
Set the spooling of the print data at the destination device to hard disk.
Change CentreWare Internet Service [Properties] > [General Settings] > [Memory Settings] > [IPP]  If the problem persists, obtain the PfShowInfo 8 log and network packets immediately after the problem
 [No Spooling] to [Spool to Hard Disk]. has occurred and contact the support department for instructions.
2.5.1 Logging/Extraction Tool Function Explanation
If problem persists, immediately after problem appears, obtain the [PfShowInfo 8 Log] and [Network
Packet], and contact the Support Department.
2.5.1 Explanation of Log Collection/Retrieval Tool Feature
017-732 Offline Err in Pdl Transfer
[Fault Name]
Offline Err in Pdl Transfer
017-730 Network Err in Pdl Transfer
[Error Type]
[Fault Name]
Job
Temporary Err in Pdl Transfer
[Fault Content]
[Error Type]
Transfer Failure Due to Destination Device being Offline
Job
[Detection Conditions]
[Fault Content]
Unable to send because destination printer is offline.
PDL Data Transfer Failure
[Corrective Actions]
[Detection Conditions]
Disable the offline status of the destination device.
Network occurred during PDL data transfer.
[Corrective Actions] If problem persists, immediately after problem appears, obtain the [PfShowInfo 8 Log] and [Network
1. Check the connection of the network cable. Packet], and contact the Support Department.
2. Check the destination device is powered on. 2.5.1 Explanation of Log Collection/Retrieval Tool Feature
3. Check the IPP port of the destination device is enabled.
017-733 Internal Err in Pdl Transfer [Detection Conditions]
[Fault Name] Unauthorized user is detected.
*After user verification, it is known that user is prohibited from using the device.
Internal Err in Pdl Transfer
[Error Type] [Corrective Actions]
Job Get permission to use the device from the account administrator.

[Fault Content]
If the problem still persists, perform the following:
Internal Software Error During PDL Data Transfer
OF-09 Common Job Fail
[Detection Conditions]
Internal software error is detected during PDL data transfer.
017-737 Custom Transfer Out Of Memory Fail
[Corrective Actions] [Fault Name]
Repeat the operation. Custom Transfer Out Of Memory Fail
[Error Type]
If problem persists, immediately after problem appears, obtain the [PfShowInfo 8 Log] and [Network Job
Packet], and contact the Support Department. [Fault Content]
2.5.1 Explanation of Log Collection/Retrieval Tool Feature Custom transfer insufficient memory error
[Detection Conditions]
017-734 AirPrint Data Error The software module that runs Java within the Controller has ran out of memory and became unable to
[Fault Name] continue operating.
AirPrint Data Error [Corrective Actions]
[Error Type] 1) Deactivate or delete all unnecessary plug-ins
2) Turn the power OFF and ON
Job
3) Initialize the Hard Disk
[Fault Content]
AirPrint Data Error 017-738 Custom Transfer JVM Internal Fail
[Detection Conditions] [Fault Name]
Syntax error, usage of undefined command, parameter error, damage of the file, or internal error of the Custom Transfer JVM Internal Fail
decomposer has occurred during decomposer processing with AirPrint processing pass. [Error Type]
[Corrective Actions] Job
Use a different print method (AirPrint Printer Driver or Utility that is supported by the device). [Fault Content]
Custom transfer internal error
If the problem still persists, perform the following: [Detection Conditions]
OF-09 Common Job Fail
The system detected that the JVM has stopped due to internal error.
017-735 Auditron - Prohibit Device Fail [Corrective Actions]
[Fault Name] 1) Turn the power OFF and ON
Auditron - Prohibit Device Fail 2) Initialize the Hard Disk
[Error Type] 017-739 Custom Transfer Service Not Available Fail
Job [Fault Name]
[Fault Content] Custom Transfer Service Not Available Fail
Auditron - Prohibit Device Fail [Error Type]
Job

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[Fault Content] [Corrective Actions]
Custom transfer XCP not activated error 1) Updrade the embedded plug-in feature (install the latest version).
[Detection Conditions] 2) Check the contents of the instruction set that is being used. If the instruction set was generated by a
custom service, revise the custom service contents.
Any of the following condition was detected when the [Custom transfer] Job is in progress.
(Condition 1) The [XCP embedded customization feature] is disabled. 017-742 Custom Transfer Plug-in Connection Fail
[Corrective Actions] [Fault Name]
1) Enable the embedded plug-in feature. Custom Transfer Plug-in Connection Fail
For UI Panel: [Error Type]
Login as System Administrator, select the [System Settings] tab -> [Common Service Settings] -> [Plug- Job
in Settings], set [Embedded Plug-ins] to [Enabled] and reboot the machine.
[Fault Content]
For CWIS:
Custom transfer plug-in server connection error
Login as System Administrator, select [Properties] tab, [Security] -> [Plug-in Settings] -> [Plug-in Set-
tings], enable [Plug-in Settings] and reboot the machine. [Detection Conditions]
2) Input the software key for the Customization Kit. The connection (initial) to the server, etc. has failed.
Unable to find the server, failed to resolve the DNS, etc.
017-740 Custom Transfer Plug-in Not Available Fail
[Corrective Actions]
[Fault Name]
Check whether the transfer destination server, etc. and the Main Unit is able to communicate via the net-
Custom Transfer Plug-in Not Available Fail work.
[Error Type]
017-743 Custom Transfer Plug-in Authentication Fail
Job
[Fault Name]
[Fault Content]
Custom Transfer Plug-in Authentication Fail
Custom transfer plug-in not activated error
[Error Type]
[Detection Conditions]
Job
Any of the following condition was detected when the [Custom transfer] Job is in progress.
(Condition 1) The custom transfer plug-in is not registered.
[Fault Content]
Custom transfer plug-in authentication error
(Condition 2) The custom transfer plug-in is not activated.
(Condition 3) The system has failed to read the custom transfer plug-in file. [Detection Conditions]
[Corrective Actions] The login to the server, etc. has failed.
Incorrect User Name, incorrect Password, etc.
Login as System Administrator at CWIS, select [Properties] tab, [Security] -> [Plug-in Settings] -> [List of
Embedded Plug-ins], register the custom transfer plug-in and reboot the machine. [Corrective Actions]
017-741 Custom Transfer Invalid Plug-in Fail Check whether it is possible to login to the transfer destination server, etc. by using the specified User
Name and Password.
[Fault Name]
Custom Transfer Invalid Plug-in Fail
017-744 Custom Transfer Plug-in Access Fail
[Error Type] [Fault Name]
Custom Transfer Plug-in Access Fail
Job
[Fault Content] [Error Type]
The custom transfer plug-in invalid API Job

[Detection Conditions] [Fault Content]

Custom transfer plug-in server access error
The instruction that was specified by the instruction set to the plug-in and the feature provided by the plug-
in (API) are mismatched when the [Custom transfer] Job is in progress. [Detection Conditions]
Access error to the server, etc. (after the connection) was detected.
 Incorrect path, insufficient access rights, server disk full, etc. [Detection Conditions]
[Corrective Actions] When communicating with the server, etc., timeout was detected.
Check whether it is possible to access the transfer destination server, etc. by using the specified path. [Corrective Actions]
Check whether the transfer destination server, etc. has enough free capacity.
A timeout has occurred. This could be due to the following reasons:
017-745 Custom Transfer Plug-in Disk Full Fail -Heavy server load/network load.
[Fault Name] Wait a while, then try to perform the job again.
Custom Transfer Plug-in Disk Full Fail If the situation does not improve, consult with the Network Administrator.
[Error Type] 017-748 Custom Transfer Plug-in Invalid Device Property Fail
Job [Fault Name]
[Fault Content] Custom Transfer Plug-in Invalid Device Property Fail
Custom transfer plug-in local disk full [Error Type]
[Detection Conditions] Job
Insufficient Hard Disk area for processing was detected. [Fault Content]
[Corrective Actions] Custom transfer plug-in invalid device settings data error
Take any one of the following actions: [Detection Conditions]
-Lower the resolution and re-send. Unable to transfer due to insufficient or invalid device settings data.
-Reduce the size and re-send. [Corrective Actions]
-Reduce the page count and re-send the Job in several batches. Check whether the required device settings for file transfer had been made.
-Change the [Output Color] to [Black & White] and re-send.
017-749 Custom Transfer Plug-in XML Fail
017-746 Custom Transfer Plug-in Disk Fail
[Fault Name]
[Fault Name] Custom Transfer Plug-in XML Fail
Custom Transfer Plug-in Disk Fail
[Error Type]
[Error Type] Job
Job
[Fault Content]
[Fault Content] Custom transfer plug-in XML grammar error
Custom transfer plug-in local disk malfunction
[Detection Conditions]
[Detection Conditions] When extracting the custom transfer parameter from XML file, the obtaining of the parameter has failed,
A Hard Disk related error other than Full was detected. the parameter format is inconsistent, or the parameter value cannot be processed due to wrong gram-
[Corrective Actions] mar.
1) Turn the power OFF and ON [Corrective Actions]
2) Initialize the Hard Disk Check the contents of the instruction set that is being used. If the instruction set was generated by a cus-
tom service, revise the custom service contents.
017-747 Custom Transfer Plug-in Connection Timeout Fail
[Fault Name] 017-750 Custom Transfer Plug-in Internal Fail
Custom Transfer Plug-in Connection Timeout Fail [Fault Name]
[Error Type] Custom Transfer Plug-in Internal Fail
Job [Error Type]
[Fault Content] Job

Custom transfer plug-in communication timed out error [Fault Content]

Custom transfer plug-in internal error

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[Detection Conditions] [Corrective Actions]
An internal logic error was detected in the custom transfer plug-in. Either set the Software Download via Network to ’Allowed’ from the CWIS or perform the software down-
[Corrective Actions] load using a USB.

Turn the power OFF and ON

If the problem still persists, perform the following:
Revise the custom transfer plug-in and then reinstall it.
OF-09 Common Job Fail
017-751 Custom Transfer Plug-in Other Fail
017-756 AAA Registration Data Invalid
[Fault Name]
Custom Transfer Plug-in Other Fail
[Fault Name]
AAA Registration Data Invalid
[Error Type]
Job
[Error Type]
Job
[Fault Content]
Custom transfer plug-in other error
[Fault Content]
The AAA-related registered data is invalid.
[Detection Conditions]
An error specific to the custom transfer plug-in was detected.
[Detection Conditions]
When the AAA-related registered data was read, it was judged to be invalid.
[Corrective Actions]
(For example, when registering certain system data to the Authentication Server, it was judged to be
Refer to the error details in [Transmission Report - Job Undelivered] to take action.
invalid data.)
017-754 SCAN DISABLE DURING DFE ASRS PRINT FAIL [Corrective Actions]
[Fault Name] Correct the registered data (if possible).
SCAN DISABLE DURING DFE ASRS PRINT FAIL 017-759 Download Data E-signature Inspection Error
[Error Type] [Fault Name]
Job Download Data E-signature Inspection Error
[Fault Content] [Error Type]
Jobs that use the IIT is prohibited during speed printing with DFE Heavyweight, etc.
Job
[Detection Conditions] [Fault Content]
During a DFE Print Job (Heavyweight, etc. speed mode), the activation of a Job that uses the IIT was
Electronic signature verification error of download data
detected.
[Detection Conditions]
[Corrective Actions]
-When electronic signature verification was performed on the data in download file, it was unable to verify
Wait until the DFE Print Job has completed and reactivate the Job that uses the IIT.
that the download data had not been altered (the verification did not pass).
017-755 Software Download via Network Fail -When a download file that requires electronic signature verification does not contain an electronic sig-
[Fault Name] nature.
Software Download via Network Fail [Corrective Actions]
[Error Type] Because this could be due to incorrect download data, re-obtain the download data and perform the
operation again.
Job
If performing the operation again using the correct download file still result in an NG, obtain the log and
[Fault Content] request for an investigation from the Development Department.
Software download via the Network is prohibited. 2.5.1 Logging/Extraction Tool Function Explanation
[Detection Conditions]
A software download via the Network was performed when the Software Download via Network set as 017-760 POP Over SSL Fail
’Prohibited’ from the CWIS.
[Fault Name] [Fault Content]
POP Over SSL Fail SSL Server Cert Date Invalid Fail (POP)
[Error Type] [Detection Conditions]
Job The validity period of the Server Certificate has not started yet.
[Fault Content] (Reference: POPERR_SSL_AUTH_CERT_BEFORE_EXPIRATION)
POP Over SSL Fail [Corrective Actions]
[Detection Conditions] 1. Check that the clock of the POP Server and the Multifunction Device are correct.
SSL communication failure with POP Server. If the clock is correct, change the POP Server SSL Certificate to one that is valid.
(Reference: POPERR_SSL_FAILED) 2. Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server Verifi-
cation] setting, take note that this will render it unable to gurantee the authenticy of the POP Server it is
[Corrective Actions] connecting to.
1. If this had occured in the TSL Mode, it may be due to different Port Number.
Check the Port Number settings of the POP Server. If the problem still persists, perform the following:
2. Other than that, it may be due to an internal error that has occured in the program. Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact the Support Department for instructions.
the Support Department for instructions. 2.5.1 Logging/Extraction Tool Function Explanation
2.5.1 Logging/Extraction Tool Function Explanation
017-763 SSL Server Cert Expired Fail (POP)
017-761 SSL Server Cert Untrusted Fail (POP)
[Fault Name]
[Fault Name] SSL Server Cert Expired Fail (POP)
SSL Server Cert Untrusted Fail (POP)
[Error Type]
[Error Type] Job
Job
[Fault Content]
[Fault Content] SSL Server Cert Expired Fail (POP)
SSL Server Cert Untrusted Fail (POP)
[Detection Conditions]
[Detection Conditions] The validity period of the Server Certificate has expired.
An SSL Server Authentication Error has occured as there is something wrong in the Server Certificate (Reference: POPERR_SSL_AUTH_CERT_EXPIRED)
Data.
(Reference: POPERR_SSL_AUTH_CERT)
[Corrective Actions]
1. Check the validity period settings of the POP Server Certificate. Also check whether the clock of the
[Corrective Actions] Multifunction Device is correct.
1. The Multifunction Device is unable to trust the SSL Certificate of the POP Server. 2. Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server Verifi-
Register the Root Certificate of the POP Server SSL Certificate in the Multifunction Device. cation] setting, take note that this will render it unable to gurantee the authenticy of the POP Server it is
connecting to.
If the problem still persists, perform the following:
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact If the problem still persists, perform the following:
the Support Department for instructions. Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact
2.5.1 Logging/Extraction Tool Function Explanation the Support Department for instructions.
017-762 SSL Server Cert Date Invalid Fail (POP) 2.5.1 Logging/Extraction Tool Function Explanation

[Fault Name] 017-764 SSL Server Cert Invalid Fail (POP)

SSL Server Cert Date Invalid Fail (POP) [Fault Name]
[Error Type] SSL Server Cert Invalid Fail (POP)
Job

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[Error Type] [Fault Content]
Job POP Over SSL Fail
[Fault Content] [Detection Conditions]
SSL Server Cert Invalid Fail (POP) SSL communication failure with POP Server.
[Detection Conditions] [Corrective Actions]
The Server Name does not match the Server Address of the Server Certificate. 1. If this had occured in the TSL Mode, it may be due to different Port Number.
(Reference: POPERR_SSL_AUTH_MISREPRESENTATION) Check the Port Number settings of the POP Server.
[Corrective Actions]
1. Check that the Server Name that are registered in the POP Server Certificate and the Server Address 2. Other than that, it may be due to an internal error that has occured in the program.
are correct. Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact
2. Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server Verifi- the Support Department for instructions.
cation] setting, take note that this will render it unable to gurantee the authenticy of the POP Server it is 2.5.1 Logging/Extraction Tool Function Explanation
connecting to.
If the problem still persists, perform the following:
If the problem still persists, perform the following: OF-09 Common Job Fail
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact Investigate the failure at the occurrence of the Information Fail/Warning.
the Support Department for instructions.
2.5.1 Logging/Extraction Tool Function Explanation
017-767 SSL Cert Untrusted Fail (POP)
017-765 POP Over SSL Internal Fail
[Fault Name]
[Fault Name] SSL Cert Untrusted Fail (POP)
POP Over SSL Internal Fail
[Error Type]
[Error Type] Job
Job
[Fault Content]
[Fault Content] SSL Cert Untrusted Fail (POP)
POP Over SSL Internal Fail
[Detection Conditions]
[Detection Conditions] An SSL Server Authentication Error has occured as there is something wrong in the Server Certificate
Software internal error has occurred when POP Over SSL process is in progress. Data.
(Reference: POPERR_SSL_AUTH_FAILED) [Corrective Actions]
[Corrective Actions] 1. The Multifunction Device is unable to trust the SSL Certificate of the POP Server.
1. Repeat the operation. Register the Root Certificate of the POP Server SSL Certificate in the Multifunction Device.

If the problem still persists, perform the following: If the problem still persists, perform the following:
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact
the Support Department for instructions. the Support Department for instructions.
2.5.1 Logging/Extraction Tool Function Explanation 2.5.1 Logging/Extraction Tool Function Explanation
017-766 POP Over SSL Fail 017-768 SSL Cert Date Invalid Fail (POP)
[Fault Name] [Fault Name]
POP Over SSL Fail SSL Cert Date Invalid Fail (POP)
[Error Type] [Error Type]
Job Job
[Fault Content] [Fault Content]
SSL Cert Date Invalid Fail (POP) SSL Server Cert Invalid Fail (POP)
[Detection Conditions] [Detection Conditions]
The validity period of the Server Certificate has not started yet. The Server Name does not match the Server Address of the Server Certificate.
[Corrective Actions] [Corrective Actions]
1. Check that the clock of the POP Server and the Multifunction Device are correct. 1. Check that the Server Name that are registered in the POP Server Certificate and the Server Address
If the clock is correct, change the POP Server SSL Certificate to one that is valid. are correct.
2. Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server Verifi- 2. Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server Verifi-
cation] setting, take note that this will render it unable to gurantee the authenticy of the POP Server it is cation] setting, take note that this will render it unable to gurantee the authenticy of the POP Server it is
connecting to. connecting to.
If the problem still persists, perform the following:
If the problem still persists, perform the following:
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact the
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact
Support Department for instructions.
the Support Department for instructions.
2.5.1 Logging/Extraction Tool Function Explanation 2.5.1 Logging/Extraction Tool Function Explanation
017-769 SSL Server Cert Expired Fail (POP)
[Fault Name] 017-771 POP Over SSL Internal Fail
SSL Server Cert Expired Fail (POP) [Fault Name]
[Error Type] POP Over SSL Internal Fail

Job [Error Type]

[Fault Content] Job

SSL Server Cert Expired Fail (POP) [Fault Content]

[Detection Conditions] POP Over SSL Internal Fail
The validity period of the Server Certificate has expired. [Detection Conditions]
[Corrective Actions] Software internal error has occurred when POP Over SSL process is in progress.

1. Check the validity period settings of the POP Server Certificate. Also check whether the clock of the [Corrective Actions]
Multifunction Device is correct. 1. Repeat the operation.
2. Although you can also avoid this problem by turning OFF the Multifunction Device [SSL Server Verifi- If the problem still persists, perform the following:
cation] setting, take note that this will render it unable to gurantee the authenticy of the POP Server it is
connecting to. Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact the
If the problem still persists, perform the following: Support Department for instructions.

Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact the 2.5.1 Logging/Extraction Tool Function Explanation
Support Department for instructions.
017-772 Scan All Blank Page Fail
2.5.1 Logging/Extraction Tool Function Explanation
[Fault Name]
Scan All Blank Page Fail
017-770 SSL Server Cert Invalid Fail (POP)
[Error Type]
[Fault Name]
Job
SSL Server Cert Invalid Fail (POP)
[Fault Content]
[Error Type]
All pages blank error.
Job

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[Detection Conditions] [Error Type]
It was detected that all the pages are blank. Job
[Corrective Actions] [Fault Content]
1. Darken the density during Scan. Sending API Error
2. Turn OFF the blank suppression instruction. [Detection Conditions]
Or, adjust the following settings. Sending message was discarded due to sending API error.

840-223: Blank Page Detection I-Formatter Control Parameter: lower the File Size Based Blank Paper Detec-
[Corrective Actions]
tion Level. Check if there is any issues on the network route up to the Syslog server.
017-776 Syslog Server Error
840-224: Blank Page Detection I-Formatter Control Parameter: lower the Black Dot Count Based Blank Paper
Detection Level. [Fault Name]
Syslog Server Error
017-773 Netlog Task Error [Error Type]
[Fault Name] Job
Netlog Task Error [Fault Content]
[Error Type] Syslog Server Error
Job [Detection Conditions]
[Fault Content] The sending message was discarded because the server sent an invalid response or did not respond.
Netlog Task Error [Corrective Actions]
[Detection Conditions] Check the operational status of the Syslog server or the address value of the Syslog server set to the
Detected fatal error during Netlog operation. device.

[Corrective Actions] 017-777 Queue Full Error

Check the setting related to the Netlog function. [Fault Name]
017-774 Message Lost Error Queue Full Error

[Fault Name] [Error Type]

Job
Message Lost Error
[Error Type] [Fault Content]
Sending Queue Full Error
Job
[Fault Content] [Detection Conditions]
Message Discard Error the sending queue became full and discarded the message sending request.

[Detection Conditions] [Corrective Actions]

Check the status of the Syslog server, address value of the Syslog that is set to the device, whether there
Sending message was discarded due to some reason.
is an issue in the network route between the device and the Syslog server, or a network cable failure.
Either that or it was discarded because the sending subject message did not exist in NV area.
[Corrective Actions] 017-778 Queue Error
None [Fault Name]
Queue Error
017-775 Network API Error
[Error Type]
[Fault Name]
Job
Network API Error
[Fault Content]
Sending Queue Error
[Detection Conditions] [Fault Content]
The sending queue became full due to no IP address being set or assigned, and discarded the message Job Cancel Fail
sending. [Detection Conditions]
[Corrective Actions] General error for JobCancel due to an unknown error during Diag processing.
Check if the IP address of MFP is set. [Corrective Actions]
017-779 Link Error Please perform operation again.
[Fault Name] If the problem still persists, perform the following:
Link Error OF-09 Common Job Fail
[Error Type] Investigate the failure during the occurrence of the Information Fail/Warning.

Job
[Fault Content] 017-782 Custom ImageProcessing Plugin Version Fail
Link Error [Fault Name]
[Detection Conditions] Custom ImageProcessing Plugin Version Fail
Detected unplugged network cable on the Device side. [Error Type]
[Corrective Actions] Job
Check the connection state of the network cable. [Fault Content]
017-780 Timeout deletion of held job by resource Custom Image Processing Version Error

[Fault Name] [Detection Conditions]

Detected mismatch of the version of Image Processing Module.
Timeout deletion of held job by resource
[Error Type] [Corrective Actions]
Job Reinstall after correcting the Custom Image Processing Plug-in.

[Fault Content]
If the problem persists, turn the power OFF and ON, then obtain the log and contact the Support Depart-
Auto delete due to the timeout of held Job that has been overtaken ment.
[Detection Conditions] 2.5.1 Explanation of Log Collection/Extraction Tool Functions
When Job overtaking is enabled, the overtaken Job will be deleted after being held for a specified amount
of time.
017-783 Custom ImageProcessing Out Of Memory Fail
[Corrective Actions]
This function will work when the auto delete setting of the Job that has been overtaken is enabled.
[Fault Name]
Custom ImageProcessing Out Of Memory Fail
If there is an operational inconvenience, disable the setting or change the timer setting (1~7200minutes)
to an appropriate value. [Error Type]
Job
If the problem persists, turn the power OFF and ON, then obtain the log and contact the Support Depart- [Fault Content]
ment.
Custom Image Processing Memory Shortage Error
2.5.1 Explanation of Log Collection/Extraction Tool Functions
[Detection Conditions]
017-781 Job Cancel Fail The operation was unable to continue due to the memory shortage of the Image Processing Module that
[Fault Name] is executed in the Controller.
Job Cancel Fail [Corrective Actions]
[Error Type] Perform action by following one of the following methods.
Job -Specify a lower resolution.
-Specify the Color Mode as Black&White (2 tone).

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[Fault Content]
If the problem persists, turn the power OFF and ON, then obtain the log and contact the Support Depart- Image Processing Error of Custom Image Processing Plug-In
ment.
[Detection Conditions]
2.5.1 Explanation of Log Collection/Extraction Tool Functions
The Custom Image Processing Plug-in detected an error during the image processing.
017-784 Custom ImageProcessing Plugin XML Fail [Corrective Actions]
[Fault Name] Perform installation again after correcting the Custom Image Processing Plug-in.
Custom ImageProcessing Plugin XML Fail
[Error Type] If the problem persists, turn the power OFF and ON, then obtain the log and contact the Support Depart-
Job ment.
[Fault Content] 2.5.1 Explanation of Log Collection/Extraction Tool Functions

Custom Image Processing XML Error 017-787 Google Cloud Print Data Error
[Detection Conditions] [Fault Name]
The Custom Image Processing Plug-in detected an error related to XML for image processing that was Google Cloud Print Data Error
specified by the Image Processing Plug-in. [Error Category]
[Corrective Actions] Job
Perform installation again after correcting the Custom Image Processing Plug-in. [Fault Contents]
Google Cloud Print Data Error
If the problem persists, turn the power OFF and ON, then obtain the log and contact the Support Depart-
ment.
[Conditions for detection]
Syntax error, undefined command, parameter error, file corruption, decomposer internal error occurred
2.5.1 Explanation of Log Collection/Extraction Tool Functions
when the decomposer is processing at the Google Cloud Print processing path.
017-785 Custom ImageProcessing Plugin Other Fail [Procedure]
[Fault Name] Use a different print method supported by the device (print driver, utility other than Google Cloud Print).
Custom ImageProcessing Plugin Other Fail If the problem persists, perform the following.
[Error Type] OF-09 Common Job Fail
Job Investigate problem when Information Fail/Warning occurs.
[Fault Content]
Detected an error that is Custom Image Processing Plug-in specific.
[Detection Conditions]
Detected some sort of error during Image Processing.
[Corrective Actions]
Perform installation again after correcting the Custom Image Processing Plug-in.

If the problem persists, turn the power OFF and ON, then obtain the log and contact the Support Depart-
ment.
2.5.1 Explanation of Log Collection/Extraction Tool Functions
017-786 Custom ImageProcessing Plugin ImageProcessing Fail
[Fault Name]
Custom ImageProcessing Plugin ImageProcessing Fail
[Error Type]
Job
018-400 IPSEC Error (Configuration Mismatch) [Detection Conditions]
[Error Type] One of the following has caused a failure in registering info about the local machine with the SIP Registrar
Server.
Info
• SIP Server Address info could not be obtained through DHCP or DHCPv6.
[Fault Content] • The machine could not communicate with the manually set-up SIP Registrar Server.
IPSEC Error (setting mismatch)
• The machine could not communicate with the SIP Registrar Server obtained through DHCP or
[Detection Conditions] DHCPv6.
Although the IPSEC is enabled, the password is not set because ’authentication method = [Pre-shared • The machine could not communicate with the SIP Registrar Server.
key]’ or the IPSEC certificate is not set because ’authentication method = [Digital Signature]’. [Corrective Actions]
[Corrective Actions] • When ’Method of Obtaining SIP Server Address’ is set to DHCP or DHCPv6, check that this machine can
Clear the IPSEC setting mismatch and enable the IPSEC again. Mismatched IPSEC settings: when normally communicate with the DHCP Server or the DHCPv6 Server. Check that there is no discon-
password is not set because ’authentication method = [Pre-shared key]’ or when IPSEC certificate is not nected cable or switch/hub failure.
set because ’authentication method = [Digital Signature]’. • When ’Method of Obtaining SIP Server Address’ is set to DHCP or DHCPv6, check that the DHCP Server
or the DHCPv6 Server is active. Furthermore, check that the setting is made that enables distribution of
SIP Server Address.
018-401 Incosistent SIP configuration
• When ’Method of Obtaining SIP Server Address’ is manually set, check the set-up address is correct. If
[Error Type] the address is set using FQDN strings, set up the DNS Server in the way that enables DNS to properly
info solve an address problem.
[Fault Content] • When ’Method of Obtaining SIP Server Address’ is set to DHCP or DHCPv6, check that the SIP Server
address that the DHCP Server or the DHCPv6 distributed is correct.
An inconsistent SIP Server setting is detected.
• Check that this machine can normally communicate with the SIP Registrar Server. Check that there is no
[Detection Conditions] disconnected cable or switch/hub failure.
One of the following has been detected: the ’IP Operation Mode setting’ and the ’Method of Obtaining SIP
• Check that the SIP Registrar Server is active.
Server Address setting’ on the device are inconsistent with each other, or the ’IP Operation Mode setting’
and the ’SIP Server Address setting’ are inconsistent.
[Corrective Actions] 018-403 SIP registraion fail (authentication)
• When ’IP Operation Mode’ is set to IPv4 and ’IP Address Obtainment Mode’ is manually set, set ’Method [Error Type]
of Obtaining SIP Server Address’ to ’manual’. info
• In any case except when ’IP Operation Mode’ is set to IPv4 and ’IP Address Obtainment Mode’ is manu- [Fault Content]
ally set, set ’Method of Obtaining SIP Server Address’ to ’manual’ or DHCP.
A failure in registering with the SIP Registrar Server. (Authentication error)
• When ’IP Operation Mode’ is set to IPv6, set ’Method of Obtaining SIP Server Address’ to ’manual’ or
DHCPv6. [Detection Conditions]
• If ’Method of Obtaining SIP Server Address’ is set to ’manual’ and the address is set using FQDN strings, Authentication error. The registering of info about the local machine with the SIP Regisrtar Server has
set up the DNS Server in the way that enables DNS to properly solve an address problem. failed.
• When ’IP Operation Mode’ is set to IPv4 and ’IP Address Obtainment Mode’ is manually set, set up SIP [Corrective Actions]
Server Address using an IPv4 address or FQDN strings. When the SIP Registrar Server is set up in the way that requires it to authenticate a machine, set the cor-
• When ’IP Operation Mode’ is set to IPv6, set up SIP Server Address using an IPv6 address or FQDN rect user name and password for authentication of this machine when registering it with the SIP Registrar
strings. Server.
• It is mandatory to set up Primary SIP Registrar Server Address and Primary SIP Proxy Server Address. 018-404 SIP registration fail(other)
[Error Type]
018-402 SIP server communication fail info
[Error Type] [Fault Content]
info A failure in registering with the SIP Registrar Server. (an error under Other)
[Fault Content]
A failure in communication with the SIP Registrar Server

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[Detection Conditions] 2.4.5 Network-related Details Check Flow
An error under Other except an authentication error. The registering of info about the local machine with
the SIPRegisrtar Server has failed. 018-407 Setting status of same IP address (IPv6)
[Corrective Actions] [Fault Name]
Check that the SIP Registrar Server is set up in the way that enables it to receive info about this machine
Setting status of same IP address (IPv6)
for registration.
[Error Type]
Information
018-405 UserAccount Disable
[Fault Content]
[Fault Name] Setting state of the same IP address(IPv6)
UserAccount Disable
[Detection Conditions]
[Error Type] Detected that the same Pv6 address was assigned when each I/F is connected to an independent net-
Information work and the same IP address setting is prohibited when multiple I/F operation is possible.
[Fault Content] [Corrective Actions]
User Account Disabled Error. Change the setting to a different IP address. Either that or Allow the same IP address setting.
[Detection Conditions] 018-408 Duplicate IP address IPv4 (Ether2)
Authentication error has occurred because [Account Invalid] has been set for the involved user in the
Active Directory Server that was specified by the LDAP Authentication.
[Fault Name]
Duplicate IP address IPv4 (Ether2)
[Corrective Actions]
There is a checkmark at [Account Invalid] for the involved user in the Active Directory of the LDAP
[Error Type]
Authentication Destination Server. Information
The server had been set to prohibit access from the involved user. [Fault Content]
Consult with the Server Administrator. IPv4 - IP Address Duplication (Ether2)
[Detection Conditions]
018-406 Setting status of same IP address (IPv4) The same IP address device as the IPv4 address of this machine exists on the network in the network
environment where the Ether2 side is connected.
[Fault Name]
Setting status of same IP address (IPv4)
[Corrective Actions]
Change the IPv4 address of this machine or the IPv4 address of the network upper apparatus.
[Error Type]
*Refer to the [Network Management Guide].
Information
[Fault Content] (1)-1. For manual address setting, check if the IP address specified by the client is not used in other
Setting state of the same IP address(IPv4) places.
[Detection Conditions] (1)-2. In the case of the setting, check the respective server setting environments with the client.
Detected that the same IPv4 address was assigned when each I/F is connected to an independent net- (2) Collecting Failure Analysis Log and Packet
work and the same IP address setting is prohibited when multiple I/F operation is possible.
[Corrective Actions] 2.5.1 Follow the LOG to collect the ’PfShowInfo 9’.
Change the setting to a different IP address. Either that or if you can verify, in the client environment, (1) If the problem still persists, perform the following:
the client service will not aggregate information from the remote environment, or (2) even if information is 2.4.3 No output is available, no data is printed
aggregated, there is no possibility of multiple billing, allowing setting of the same IP address by the follow-
2.4.5 Network-related Details Check Flow
ing C/L.
2.5.1 Explanation of Log Collection/Extraction Tool Functions
701-644:TCP/IPnformation: Setting state of the same IP address(IPv4)
018-409 Duplicate IPv6 address (Ether2)
Follow the 2.5.2 Logging/Extraction Tools Operation Manual to collect logs.
[Fault Name] 2.4.5 Network-related Details Check Flow
Duplicate IPv6 address (Ether2) 2.5.1 Explanation of Log Collection/Extraction Tool Functions
[Error Type] 018-411 Dynamic DNS - IPv6 Update Failure(Eth2)
Information [Fault Name]
[Fault Content] Dynamic DNS - IPv6 Update Failure(Eth2)
IPv6 - Stateless Auto Setting IP Address 1 is Duplicated [Error Type]
[Detection Conditions] Information
The same IP address device as the IPv6 [state-less auto setting address1] of this machine exists on the [Fault Content]
network in the network environment where the Ehter2 is connected.
Dynamic DNS - IPv6 Address dynamic update failed (Eth2)
*Duplicated address in autoConfInet6Address[0] of bit 0 PFRID_IPV6_PROT_AUTO.
[Detection Conditions]
When IPv6 address duplication occurs simultaneously, display by prioritizing the smaller number of the
For Ethernet2, failed to update the IPv6 address and host name to the DNS server.
Link Number.
[Corrective Actions] [Corrective Actions]
(1) Check if the DNSserver address is correctly set to the device.
Change the IPv6 address of the network upper apparatus that is duplicated to resolve the IP address
duplication. *Refer to the [Network Management Guide]. (2) Check with the client system administrator if the DNS server is set so the Dynamic DNS can be oper-
ated using the IPv6 address.

(1) Check if the IP address that was set in state-less address auto setting is not used in other places.
2.5.1 Follow the LOG to collect the ’PfShowInfo 9’.
(2) Collecting Failure Analysis Log and Packet
If the problem still persists, perform the following:
2.4.5 Network-related Details Check Flow
2.5.1 Follow the LOG to collect the ’PfShowInfo 9’.
2.5.1 Explanation of Log Collection/Extraction Tool Functions
If the problem still persists, perform the following:
2.4.3 No output is available, no data is printed 018-412 Duplicate IPv6 address (Ether2)
2.4.5 Network-related Details Check Flow [Fault Name]
2.5.1 Explanation of Log Collection/Extraction Tool Functions Duplicate IPv6 address (Ether2)
[Error Type]
018-410 Dynamic DNS - IPv4 Update Failure(Eth2) Information
[Fault Name] [Fault Content]
Dynamic DNS - IPv4 Update Failure(Eth2) IPv6 - Stateless Auto Setting IP Address 2 is Duplicated
[Error Type] [Detection Conditions]
Information The same IP address device as the [state-less auto setting address2] of this machine exists on the net-
[Fault Content] work in the network environment where Ether2 is connected.
*Duplicated address in autoConfInet6Address[1] of bit 1 PFRID_IPV6_PROT_AUTO.
Dynamic DNS - IPv4 Address dynamic update failed (Eth2)
When IPv6 address duplication occurs simultaneously, display by prioritizing the smaller number of the
[Detection Conditions] Link Number.
For Ethernet2, failed to update the IPv4 address and host name to the DNS server.
[Corrective Actions]
[Corrective Actions] Change the IPv6 address of the network upper apparatus that is duplicated to resolve the IP address
(1) Check if the DNS server address is correctly set to the device. duplication. *Refer to the [Network Management Guide].
(2)Check with the client system administrator if the DNS server is set so the Dynamic DNS can be oper-
ated.
(1) Check if the IP address that was set in state-less address auto setting is not used in other places.
(2) Collecting Failure Analysis Log and Packet
2.5.1 Follow the LOG to collect the ’PfShowInfo 9’.
If the problem still persists, perform the following:
2.5.1 Follow the LOG to collect the ’PfShowInfo 9’.

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If the problem still persists, perform the following: When IPv6 address duplication occurs simultaneously, display by prioritizing the smaller number of the
2.4.3 No output is available, no data is printed Link Number.
2.4.5 Network-related Details Check Flow [Corrective Actions]
2.5.1 Explanation of Log Collection/Extraction Tool Functions Change the [IPv6(Manual Setting Address)] of this machine to the IPv6 address that can be used in own
machine address.
018-413 Duplicate IPv6 address (Ether2)
*Refer to the [Network Management Guide].
[Fault Name]
Duplicate IPv6 address (Ether2)
(1) Check if the IPv6 address that was automatically set as manual address is not an invalid address.
[Error Type]
Information (2) Collecting Failure Analysis Log and Packet
[Fault Content]
IPv6 - Stateless Auto Setting IP Address 3 is Duplicated 2.5.1 Follow the LOG to collect the ’PfShowInfo 9’.
[Detection Conditions] If the problem still persists, perform the following:
The same IP address device as the IPv6 [state-less auto setting address3] of this machine exists on the 2.4.3 No output is available, no data is printed
network in the network environment where the Ehter2 is connected. 2.4.5 Network-related Details Check Flow
*Duplicated address in autoConfInet6Address[2] of bit 2 PFRID_IPV6_PROT_AUTO. 2.5.1 Explanation of Log Collection/Extraction Tool Functions
When IPv6 address duplication occurs simultaneously, display by prioritizing the smaller number of the 018-415 Duplicate IPv6 address (Ether2)
Link Number.
[Fault Name]
[Corrective Actions]
Duplicate IPv6 address (Ether2)
Change the IPv6 address of the network upper apparatus that is duplicated to resolve the IP address
duplication. [Error Type]
*Refer to the [Network Management Guide]. Information
[Fault Content]
(1) Check if the IP address that was set in state-less address auto setting is not used in other places. IPv6 - Manually Set IP Address is Duplicated.
(2) Collecting Failure Analysis Log and Packet [Detection Conditions]
The same IP address device as the IPv6[manual setting address] of this machine exists on the network in
2.5.1 Follow the LOG to collect the ’PfShowInfo 9’. the network environment where the Ehter2 is connected.
If the problem still persists, perform the following: *Duplicated address in inet6Address of bit 14 PFRID_IPV6_PROT_MANUAL.
2.4.3 No output is available, no data is printed When IPv6 address duplication occurs simultaneously, display by prioritizing the smaller number of the
2.4.5 Network-related Details Check Flow Link Number.
2.5.1 Explanation of Log Collection/Extraction Tool Functions [Corrective Actions]
018-414 Duplicate IPv6 address (Ether2) Change the IPv6 [manual setting address] of this machine or the IPv6 address of the network upper
apparatus.
[Fault Name] *Refer to the [Network Management Guide].
Duplicate IPv6 address (Ether2)
018-416 Duplicate IPv6 address (Ether2)
[Error Type]
Information
[Fault Name]
Duplicate IPv6 address (Ether2)
[Fault Content]
IPv6 - Manually Set IP Address is Invalid
[Error Type]
Information
[Detection Conditions]
The IPv6[Manual Setting Address] that was set in this machine in a network environment connected to
[Fault Content]
Ehter2 is invalid. IPv6 - Link Local IP Address is Duplicated
*Duplicated address in inet6Address of bit 13 PFRID_IPV6_PROT_MANUAL.
[Detection Conditions] [Detection Conditions]
The same IP address device as the IPv6[link local address] of this machine exists on the network in the The device could not connect to the CA server when trying to do CA authentication. The device has failed
network environment where Ether2 is connected. in communication.
*Duplicated address in linkLocalAddress of bit 15 PFRID_IPV6_PROT_AUTO. [Corrective Actions]
When IPv6 address duplication occurs simultaneously, display by prioritizing the smaller number of the Make the IOT and the Controller the same in agreement info.
Link Number. The device has failed in communicating with the CA server set up on the device. Check the address of the
[Corrective Actions] CA server, or recheck the connection to the network.
Change the IPv6 address of the network upper apparatus that is duplicated to resolve the IP address If the problem persists, collect the pfshowinfo9 log and network log following 2.5.1 LOG immediately
duplication. *Refer to the [Network Management Guide]. after the occurrence of the problem, and contact the support division for directions.
2.5.1 LOG
(1) Check if the IPv6 address that was automatically set as link local address is not used in other places.
018-502 Login failure in SMB
(2) Collecting Failure Analysis Log and Packet
[Error Type]
Job Fail
2.5.1 Follow the LOG to collect the ’PfShowInfo 9’.
If the problem still persists, perform the following:
[Fault Content]
The workstations that can log in during SMB Scan are limited
2.4.3 No output is available, no data is printed
2.4.5 Network-related Details Check Flow [Detection Conditions]
2.5.1 Explanation of Log Collection/Extraction Tool Functions When logging in to the SMB server, it was detected that the workstations that can log in during SMB Scan
are limited.
018-500 CA Message Receiver Boot Error(S_cert lost)
[Corrective Actions]
[Error Type] Check the properties information of the specified user and check whether the workstations that can log in
job to the server are limited.
[Fault Content] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
An error in starting the server that receives a CA authentication message. occurred and contact the Support G for instructions.
[Detection Conditions] 2.5.1 Log collection/extraction tool function explanation

The SSL server that is necessary for CA could not start because there was no server certificate or private
key at an attempt to start the device. 018-503 CA Message Receiver Timeout
[Corrective Actions] [Error Type]
Make the IOT and the Controller the same in agreement info. job
As there is no server certificate for the device, set up Server Certificate, or set the CA function to OFF. [Fault Content]
If the problem persists, collect the pfshowinfo9 log and network log following 2.5.1 LOG immediately CA Authentication Server timeout
after the occurrence of the problem, and contact the support division for directions.
2.5.1 LOG
[Detection Conditions]
The device received a message from the CA server and was waiting for a JRM/UI judgment, but received
no response, and time has become out.
018-501 CA Server Connection Error [Corrective Actions]
[Error Type] Make the IOT and the Controller the same in agreement info.
job Due to some internal load of the device, response-to-CA Server time has become out. Retry the authenti-
[Fault Content] cation operation.
CA Authentication Server communication error If the problem persists, collect the pfshowinfo9 log and network log following 2.5.1 LOG immediately
after the occurrence of the problem, and contact the support division for directions.
2.5.1 LOG

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018-504 CA SessionID Mismatch 2. From the left frame of the [Active Directory Users and Computers] window, select [Active Directory
Users and Computers [Server]]>[Domain]>[Users], and list user information.
[Error Type] 3. Right-click the target user on the right frame of the [Active Directory Users and Computers] window
job and select [Reset Password].
[Fault Content] [The following applies to DMP6-2 and later products only.]
CA Authentication SessionID error – Confirm users that are allowed to use Share Windows. (MacOS X v10.4)
[Detection Conditions] This is how to confirm users.
In communication between the device and the CA server for authenticiation, a mismatch in Session ID 1. From [Dock], start the [System Environment Settings] icon.
between both has occurred. (Communication error, internal error of the device, or wrong code) 2. On the [System Environment Settings] window, click the [Share] icon.
[Corrective Actions] 3. From the Select Service window, select ’Share Windows’ and click the [Account] button.
Make the IOT and the Controller the same in agreement info.
An error has occurred in the authentication operation between the CA server and the device. Retry the 018-506 CA FieldID Mismatch
authentication operation.
[Error Type]
job
018-505 SMB-DOS protocol error 1-005 [Fault Content]
[Error Type] CA Authentication FieldID error
Job Fail [Detection Conditions]
[Fault Content] In communication between the device and the CA server, a mismatch in FieldID between both has
SMB User Authentication Failed/Unable to log into SMB Scanner occurred. (Communication error, internal error of the device, or wrong code)
[Detection Conditions] [Corrective Actions]
In SMB Authentication: Make the IOT and the Controller the same in agreement info.
– The user could not be identified because of his/her wrong user name or password. An error in the authentication operation between the CA server and the device has occurred. Retry the
– The time SMB Server tells differs from the time the machine tells. (This occurs under Windows authentication operation.
Server 2003) If the problem persists, collect the pfshowinfo9 log and network log following 2.5.1 LOG immediately after
In Scanner to SMB: the occurrence of the problem, and contact the support division for directions.
– When trying to send a scanned image, the user could not log in to the SMB server because of his/her 2.5.1 LOG
wrong user name or password.
– The time SMB Server tells differs from the time the machine tells. (This occurs under Windows 018-507 CA Credential Error
Server 2003)
[The following applies to DMP6-2 and later products only.]
[Error Type]
– The specified user name is not registered as a user that can use Share Windows. (MacOS X v10.4) job

[Corrective Actions] [Fault Content]

CA Authentication User Authentication error
Take either of the following actions to resolve the problem.
– Contact the network administrator for the correct user name or password. [Detection Conditions]
– In the case of Windows Server 2003, synchronize the time SMB Server tells with the time this The CA Authentication Server requested an entry of user info, and the server determined that the entered
machine tells. info was different.
NOTE: [Corrective Actions]
There is no way to confirm Password. If the user forgets his/her password, he/she needs to set up a new Make the IOT and the Controller the same in agreement info.
password. User authentication has failed. Either the entered user name or password is incorrect. Check for the cor-
This is how to reset Password: rect user name and password and enter them.
1. On the domain controller for the active directory that has user info, select [Start] menu>[All Pro-
grams]>[Management Tool]>[Active Directory Users and Computers].
018-508 CA Server Fatal Error
[Error Type] – Search for the latest information and get it.
job – Check that the machine is connected to the DNS server.
[Fault Content] – Check that the BMLinkS Storage Service server name or host name is registered on DNS.
– Check that the DNS Server address is set up.
CA Authentication Server fatal error
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the
[Detection Conditions] support division for instructions.
In process of CA authentication, the device has received a ServerException message from the CA
2.5.1 Logging/Extraction Tools Functional Instructions
Authentication Server.
[Corrective Actions]
Make the IOT and the Controller the same in agreement info.
018-511 DNS server un-sets up in BMLinkS
The device has received a Server Error message from the CA Authentication Server. Check the status of [Error Type]
the CA server. Reboot it. jobB
[Fault Content]
018-509 Template parameter conflict In MLinkS scan, it was found that the DNS server was not registered.
[Error Type] [Detection Conditions]
Job Before connecting to BMLinkS Services, the machine detected that the DNS server had not been regis-
tered.
[Fault Content]
CUI Scan: An Invalid Job Template is Specified
[Corrective Actions]
Set the DNS server address. Or using the IP address, set the address of BMLinkS Storage Services,
[Detection Conditions] which is a transmission destination.
1. During CUI scan, the machine received a Job request that comes specified with a nonexistent template If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the
name.
support division for instructions.
2. There is a Job Template attributes conflict.
2.5.1 Logging/Extraction Tools Functional Instructions
3. The address of the server that stores the images is not set in the template.
[Corrective Actions]
018-512 Service Connect error in BMLinkS
Check whether the settings in the job template are correct. For example, check for the following:
– A setting that cannot be used in the device is set.
[Error Type]
job
– The transfer repository is not set correctly.
– A nonexistent template name is specified. [Fault Content]
If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the network log A failure to connect to BMLinkS scan service
immediately after the problem has occurred and contact the Support Department. [Detection Conditions]
The BMLinkS Server cannot be found.
018-510 Host name solution error in BMLinkS [Corrective Actions]
[Error Type] Check the state to see if the BMLinkS Services server, which is a destination, and this machine can com-
job municate with each other via the network. For example, check the following:
– Search for the latest information and get it.
[Fault Content]
– Check that the network cable is connected.
A failure to resolve a DNS host name problem in BMLinkS scan.
– Check that BMLinkS Services, which is a destination, is active.
[Detection Conditions] If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the
Before connecting to BMLinkS Services, the machine failed to resolve a BMLinkS Services server name support division for instructions.
problem in trying to access DNS. 2.5.1 Logging/Extraction Tools Functional Instructions
[Corrective Actions]
Check the state to see if DNS can obtain the domain name or IP address. For example, check the follow-
ing:
018-513 BMLinkS Service Not Found

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[Error Type] 2.5.1 Logging/Extraction Tools Functional Instructions
job
[Fault Content] 018-516 bmlinks unsupported-attribute
BMLinkS scan service cannot be found. [Error Type]
[Detection Conditions] job
http status 404 has been detected. [Fault Content]
[Corrective Actions] An attribute of data to be saved in BMLinkS scan service is incorrect.
Use either of the following to resolve the problem. [Detection Conditions]
– Search for the latest information and get it. For some reason, the corresponding error code was received from BMLinkS Services .
– Check that BMLinkS Services, which is a destination, has started storage service for this user. [Corrective Actions]
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the Use one of the following to resolve the problem.
support division for instructions.
– If any letters used for the file name are found unavailable for BMLinkS storage service, change
2.5.1 Logging/Extraction Tools Functional Instructions
them.
– Check for the file or folder with the same name as the specified file name.
018-514 bmlinks access-right-violation – Set the way of handling a duplicated file to ’Overwrite and Save’.
[Error Type] – Shorten the name of the storage folder or file.
job If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the
support division for instructions.
[Fault Content]
2.5.1 Logging/Extraction Tools Functional Instructions
A wrong right to access BMLinkS scan service
[Detection Conditions]
For some reason, the corresponding error code was received from BMLinkS Services.
018-517 bmlinks storage-full
[Corrective Actions] [Error Type]
Check that the login name (user name) and the password are correct. job

If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the [Fault Content]
support division for instructions. The storage disk on BMLinkS scan service is full.
2.5.1 Logging/Extraction Tools Functional Instructions [Detection Conditions]
For some reason, the corresponding error code was received from BMLinkS Services.
018-515 bmlinks storage-access-error [Corrective Actions]
[Error Type] Check the storage for space.
job If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the
support division for instructions.
[Fault Content]
2.5.1 Logging/Extraction Tools Functional Instructions
Error in access to BMLinkS Scan Service Storage
[Detection Conditions]
For some reason, the corresponding error code was received from BMLinkS Services.
018-518 bmlinks operation-not-available
[Corrective Actions] [Error Type]
job
Use either of the following to resolve the problem.
– Check that the specified file name can be created in the storage. [Fault Content]
– Check that the specified file name is not used by another user. a temporary error with BMLinkS scan service
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the [Detection Conditions]
support division for instructions. For some reason, the corresponding error code was received from BMLinkS Services.
[Corrective Actions] [Detection Conditions]
After a while repeat the operation. When a command was being sent to BMLinkS Services, a network error was detected.
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the [Corrective Actions]
support division for instructions.
Repeat the operation.
2.5.1 Logging/Extraction Tools Functional Instructions
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the
support division for instructions.
018-519 bmlinks unknown-error 2.5.1 Logging/Extraction Tools Functional Instructions
[Error Type]
job 018-522 response receive failure in BMLinkS
[Fault Content] [Error Type]
an error with BMLinkS scan service job
[Detection Conditions] [Fault Content]
For some reason, the corresponding error code was received from BMLinkS Services. During a response was being made from BMLinkS scan service, a network error occurred.
[Corrective Actions] [Detection Conditions]
Use either of the following to resolve the problem. When the machine was receiving a response to its request from BMLinkS Services, a network error was
– Search for the latest information and get it. detected.
– Check the state to see if the file can be written on the BMLinkS Services server. Or the machine received an unexpected response to its request.
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the [Corrective Actions]
support division for instructions. Repeat the operation.
2.5.1 Logging/Extraction Tools Functional Instructions If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the
support division for instructions.
018-520 Internal error in BMLinkS Scan 2.5.1 Logging/Extraction Tools Functional Instructions

[Error Type]
job 018-523 image send failure in BMLinkS
[Fault Content] [Error Type]
After the machine connected to BMLinkS scan service, an internal error occurred or the machine job
received an unexpected response from the server. [Fault Content]
[Detection Conditions] When the machine was transferring an image to BMLinkS scan service, a network error occurred.
An internal-processing error [Detection Conditions]
[Corrective Actions] During transfer of an image to BMLinkS Services, a network error was detected.
Repeat the operation. [Corrective Actions]
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the Repeat the operation.
support division for instructions.
If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the
2.5.1 Logging/Extraction Tools Functional Instructions support division for instructions.
2.5.1 Logging/Extraction Tools Functional Instructions
018-521 request send failure in BMLinkS
[Error Type] 018-524 Invalid device network setting
job [Error Type]
[Fault Content] Job
When the machine was trying to connect to BMLinkS scan service, a network error occurred.

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[Fault Content] 018-527 JT Monitor Internal error
CUI Scan: Device Network Settings Error [Error Type]
[Detection Conditions] Job
1. When DNS is not set in the device, the server name in the template is written as FQDN. [Fault Content]
2. The port for the transfer protocol that is listed in the Job Template is not activated in the device (e.g. SMB, CUI Scan: Internal Error Occurred when Processing Job Template
FTP).
[Detection Conditions]
[Corrective Actions]
Job Template Monitor Internal Error
Check whether the port and network related settings that are required to execute the scan job are set
properly in the device. [Corrective Actions]
– Check whether the DNS server setting is correct. Repeat the operation.
– Check whether the port for the specified protocol is activate. If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the network log
immediately after the problem has occurred and contact the Support Department.
If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the network log
immediately after the problem has occurred and contact the Support Department.
018-528 Soap request error
018-525 HDD full or HDD access error [Error Type]
[Error Type] Job
Job [Fault Content]
[Fault Content] CUI Scan: Soap Argument Error
CUI Scan: HDD-related Error during Processing of Job Template [Detection Conditions]
[Detection Conditions] An invalid argument request was received from the SOAP client of custom service.
1. During the CUI scan start process, the internal HDD is full (Job Template partition) [Corrective Actions]
2. During the CUI scan start process, an internal HDD failure was detected. Check whether the custom service settings are correct.
[Corrective Actions] If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the network log
Wait for a while, then perform the same operation again. If the problem persists, perform the following: immediately after the problem has occurred and contact the Support Department. Also obtain the pack-
ets log between the custom service and the device.
Check for HDD Full, or replace the HDD where the error had occurred.
If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the network log
immediately after the problem has occurred and contact the Support Department. 018-529 Duplicate scan request
[Error Type]
018-526 Rejected to be refresh Job
[Error Type] [Fault Content]
Job CUI Scan: Duplication of Soap Job Startup Request
[Fault Content] [Detection Conditions]
CUI Scan: Polling Job Template During the CUI scan start process that was received from the SOAP client of custom service, another CUI
scan start request was received.
[Detection Conditions]
A CUI scan start request was received when the Job Template is being polled.
[Corrective Actions]
Wait for a while, then perform the same operation again.
[Corrective Actions]
If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the network log
Wait for a while, then perform the same operation again.
immediately after the problem has occurred and contact the Support Department.
If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the network log
immediately after the problem has occurred and contact the Support Department.
018-530 Authentication error
[Error Type] [Error Type]
Job Job Fail
[Fault Content] [Fault Content]
Authentication/DV-related error during start-up of a CUI scan job. Problem with the shared name of the SMB scan server
[Detection Conditions] [Detection Conditions]
1. DV No. of Sheets Limitation, DV Color Mode Limitation, DV Service Use Limitation When the machine logged in to the SMB server in Scan to SMB, the shared name on the SMB server was
2. Use of an unregistered card found having the following problems:
3. Job error when connecting to an external device or when obtaining authentication information 1. The shared name specified did not exist on the server.
[Corrective Actions] 2. Prohibited letters were found used for the shared name specified.
Either perform the correct authentication operation or check the limitations (color mode, no. of sheets, [DMP6-2 and later products only]
services) that was set by the administrator. If the problem persists, follow the logging procedures to 1. The user had no right to access the shared name specified. (MacOS X v10.2)
obtain the info9 or xxx.tgz log and the network log immediately after the problem has occurred and con- [Corrective Actions]
tact the Support Department.
• Check the shared name specified and set the correct name.
[DMP6-2 and later products only]
018-531 Failed to create a new job • Check that the user has the right to access the shared name specified. (MacOS X v10.2)
[Error Type] This is how to check it:
Job 1. Log in as the specified user.
[Fault Content] 2. From [Dock], start the [Finder] icon.
3. On the [Finder] window click the [Home] icon.
Other errors during start-up of a CUI scan job.
4. From the [File] menu, select [View info].
[Detection Conditions]
5. Select [Proprietary Right and Access Right] and check that ’Read/Write’ is selected in the [Access]
Other JRM detection errors during start-up of a CUI scan job.
box for the owner.
[Corrective Actions] If the problem persists, see the following to collect a info9 or xxx.tgz log and a network log and contact the
Repeat the operation. support division for instructions.
If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the network log 2.5.1 Logging/Extraction Tools Functional Instructions
immediately after the problem has occurred and contact the Support Department.

018-547 The number restriction over of SMB scan users

018-532 Too many jobs to create a new [Error Type]
[Error Type] Job Fail
Job [Fault Content]
[Fault Content] The number of SMB Scan users has exceeded the limit
Failed to Create CUI Scan Job [Detection Conditions]
[Detection Conditions] When logging in to the SMB server, it was detected that the number SMB Scan users has exceeded the
1. Excessive overlapping of network transferred Jobs (maximum is 3 simultaneous jobs) limit.
2. There is insufficient internal source to create Jobs (system limit) [Corrective Actions]
[Corrective Actions] 1. Check the limit for the number of users that can connect to the shared folder.
Wait for a while, then perform the same operation again. 2. Check whether the number of users who are concurrently using the server has exceeded the maximum
If the problem persists, follow the logging procedures to obtain the info9 or xxx.tgz log and the network log number.
immediately after the problem has occurred and contact the Support Department. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the Support G for instructions.
2.5.1 Log collection/extraction tool function explanation
018-543 Shared name error in SMB server

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018-556 HTTP server script error 2. Check that the file name that is specified in the scanned document destination HTTP server exists.
If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
[Error Type] contact the support department for instructions.
Job Fail
2.5.1 Log collection/extraction tool function explanation
[Fault Content]
HTTP Error - Invalid Script
018-559 HTTP File duplication fail
[Detection Conditions]
[Error Type]
Due to some reason, the abnormal detection code ’XRXERROR’ was received from the HTTP server.
Job Fail
[Corrective Actions]
[Fault Content]
Perform the following.
File Name Conflict Stop
1. Check that the drive and directory that are specified in the HTTP server that sends scanned docu-
ments are accessible. [Detection Conditions]
2. Repeat the operation. ’Prohibit Overwrite’ is selected for scan ’File Name Conflict’
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem [Corrective Actions]
has occurred and contact the support department for instructions. When performing scan Jobs, set ’File Name Conflict’ to other than ’Cancel Job’.
2.5.1 Log collection/extraction tool function explanation If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
contact the support department for instructions.
018-557 HTTP Invalid char in filename 2.5.1 Log collection/extraction tool function explanation

[Error Type] 018-560 HTTP server login fail

Job Fail [Error Type]
[Fault Content] Job Fail
HTTP File - Invalid Characters [Fault Content]
[Detection Conditions] HTTP User Authentication Error
A file name that contains invalid characters was specified. [Detection Conditions]
[Corrective Actions] HTTP Status 401 was received.
Make sure that the file name that is specified in the scanned document destination does not contain any [Corrective Actions]
invalid characters. Perform the following.
If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and 1. Check whether the scanned document destination HTTP server is accessible from the PC.
contact the support department for instructions.
2. Check the login user name.
2.5.1 Log collection/extraction tool function explanation
3. Check the login password.
4. Check the name of scanned document destination HTTP server.
018-558 HTTP file not found 5. Check the server path name of scanned document destination HTTP server.
[Error Type] If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
contact the support department for instructions.
Job Fail
2.5.1 Log collection/extraction tool function explanation
[Fault Content]
The HTTP directory/file name does not exist.
[Detection Conditions] 018-561 HTTP server not found
Due to some reason, this code was received from the HTTP server. [Error Type]
[Corrective Actions] Job Fail

Perform the following. [Fault Content]

1. Check that the directory that is specified in the scanned document destination HTTP server exists. HTTP Error - Not Found
[Detection Conditions] 2.5.1 Log collection/extraction tool function explanation
HTTP Status 404 was received.
– The host name is incorrect. 018-564 Host name solution error in HTTP
– The script storage is incorrect. [Error Type]
[Corrective Actions] Job Fail
Perform the following. [Fault Content]
1. Check whether the scanned document destination HTTP server is accessible from the PC. Failed to Resolve Host Name in HTTP
2. Check the name of scanned document destination HTTP server.
[Detection Conditions]
3. Check the server path name of scanned document destination HTTP server.
DNS resolution of the specified host name has failed.
If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
contact the Support G for instructions. [Corrective Actions]
2.5.1 Log collection/extraction tool function explanation Perform the following.
– Check whether the scanned document destination HTTP server has been registered in the DNS.
– Check whether it is connected to the DNS server.
018-562 HTTP client error
– Check whether the DNS server address is set.
[Error Type] If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
Job Fail has occurred and contact the support department for instructions.
[Fault Content] 2.5.1 Log collection/extraction tool function explanation
HTTP Response Client Error
[Detection Conditions] 018-565 Proxy name solution error in HTTP
HTTP Status 4xx (other than 401 and 404) was received. [Error Type]
[Corrective Actions] Job Fail
Perform the following. [Fault Content]
1. Check whether the scanned document destination HTTP server is accessible from the PC. Failed to Resolve Proxy Name Error in HTTP
2. Check the server settings.
[Detection Conditions]
If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
contact the support department for instructions. DNS resolution of the proxy server name that is set in the device has failed.

2.5.1 Log collection/extraction tool function explanation [Corrective Actions]

Perform the following.
– Check whether the proxy server name that is set in the device has been registered in the DNS.
018-563 HTTP server error
– Check whether it is connected to the DNS server.
[Error Type] – Check whether the DNS server address is set.
Job Fail
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
[Fault Content] occurred and contact the support department for instructions.
HTTP Response Server Error 2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
HTTP Status 5xx was received. 018-566 Server Connect error in HTTP
[Corrective Actions] [Error Type]
Perform the following. Job Fail
1. Check whether the scanned document destination HTTP server is accessible from the PC. [Fault Content]
2. Check the server settings.
HTTP Error - Connection Error
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the support department for instructions.

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[Detection Conditions] 2.5.1 Log collection/extraction tool function explanation
Failed to connect to the HTTP server.
[Corrective Actions] 018-569 HTTP server certificate fail
Perform the following. [Error Type]
1. Check the network cable of the device. Job Fail
2. Check whether the scanned document destination HTTP server is accessible from the PC. [Fault Content]
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
HTTP Error - Invalid Certificate
has occurred and contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
There is a problem with SSL certificate of the server.
[Corrective Actions]
018-567 HTTP server access fail
Perform the following.
[Error Type] 1. Check whether the scanned document destination HTTP server is accessible from the PC.
Job Fail 2. Check whether the SSL server certificate of the scanned document destination HTTP server is reg-
[Fault Content] istered in the device.
HTTP Error - Access Error 3. Check whether the SSL server certificate of the scanned document destination HTTP server is
[Detection Conditions] valid.
• Due to some reason, the communication was cut when reading. For example, check the following:
• Due to some reason, the communication was cut when writing. – The certificate has not expired yet.
• Due to some reason, the file close process has failed. – The time that is set in the device is correct.
– It is not in the discard list.
[Corrective Actions]
– The certificate path of the SSL server certificate and import any necessary CA certificate.
Check whether the scanned document destination HTTP server is accessible from the PC.
4. If the certificate is not registered in the scanned document destination HTTP server, disable the
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has device certificate validation.
occurred and contact the support department for instructions.
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
2.5.1 Log collection/extraction tool function explanation
has occurred and contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation
018-568 HTTP server SSL access fail
[Error Type] 018-570 HTTP certificate fail
Job Fail [Error Type]
[Fault Content] Job Fail
HTTP Error - Abnormal SSL Connection [Fault Content]
[Detection Conditions] HTTP Error - Invalid Client Certificate
An error has occurred during SSL/TLS connection [Detection Conditions]
[Corrective Actions] A client certificate authentication error has occurred in the HTML server.
Perform the following. [Corrective Actions]
1. Check whether the scanned document destination HTTP server is accessible from the PC.
Perform the following.
2. Check whether the SSL setting of the scanned document destination HTTP server is valid.
1. Check whether the scanned document destination HTTP server is accessible from the PC.
3. Check the name of scanned document destination HTTP server.
2. Check whether the SSL client certificate is set correctly in the device.
4. Check the server path name of scanned document destination HTTP server.
3. Check whether a valid device certificate is registered in the scanned document destination HTTP
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem server.
has occurred and contact the support department for instructions.
 If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
has occurred and contact the support department for instructions. contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation 2.5.1 Log collection/extraction tool function explanation

018-571 Internal error in Scan 018-574 Invalid char in volume

[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
Scan Network Sending Software Internal Error Invalid Netware Volume Characters
[Detection Conditions] [Detection Conditions]
An internal error has occurred. A volume name that contains invalid characters was specified.
[Corrective Actions] [Corrective Actions]
Repeat the operation. Check whether the specified volume name is correct.
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
has occurred and contact the support department for instructions. contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation 2.5.1 Log collection/extraction tool function explanation

018-572 Invalid char in context 018-575 Invalid char in login

[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
Invalid Netware Context Characters Invalid Netware Login
[Detection Conditions] [Detection Conditions]
A context name that contains invalid characters was specified. A user name or password that contains invalid characters was specified.
[Corrective Actions] [Corrective Actions]
Check whether the specified context name is correct. Check whether the specified user name/password is correct.
If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
contact the support department for instructions. contact the Support G for instructions.
2.5.1 Log collection/extraction tool function explanation 2.5.1 Log collection/extraction tool function explanation

018-573 Invalid char in server 018-576 Invalid char in path

[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
Netware Error/Invalid Tree Characters Invalid Netware Path Characters
[Detection Conditions] [Detection Conditions]
A connection name that contains invalid characters was specified. A path name that contains invalid characters was specified
[Corrective Actions] [Corrective Actions]
Check whether the specified connection name is correct. Check whether the specified path name is correct.

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If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and [Detection Conditions]
contact the support department for instructions. There is insufficient free space in the Netware server.
2.5.1 Log collection/extraction tool function explanation
[Corrective Actions]
Perform the following.
018-577 Invalid char in file 1. Check whether the NetWare server is accessible from the PC.
[Error Type] 2. Check the capacity of the data storage server.
Job Fail 3. Execute DSREPAIR from the Server Console of the NetWare server.
[Fault Content] If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
Invalid Netware File Name Characters has occurred and contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
A file name that contains invalid characters was specified.
[Corrective Actions] 018-580 Netware invalid volume
Check whether the specified file name is correct. [Error Type]
If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and Job Fail
contact the support department for instructions. [Fault Content]
2.5.1 Log collection/extraction tool function explanation Netware Error - Volume Does Not Exist.
[Detection Conditions]
018-578 Nw server not found A nonexistent volume name was specified.
[Error Type] [Corrective Actions]
Job Fail Perform the following.
[Fault Content] 1. Check whether the NetWare server is accessible from the PC.
Netware Error - Connection Error 2. Check the volume name.
[Detection Conditions] 3. Execute DSREPAIR from the Server Console of the NetWare server.
A nonexistent server/tree was specified. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the support department for instructions.
[Corrective Actions] 2.5.1 Log collection/extraction tool function explanation
Perform the following.
1. Check the network cable of the device.
2. Check whether the NetWare server is accessible from the PC.
018-581 Netware invalid path
3. Check the server name/tree name. [Error Type]
4. Execute DSREPAIR from the Server Console of the NetWare server. Job Fail
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has [Fault Content]
occurred and contact the support department for instructions. Netware Error - Path Does Not Exist.
2.5.1 Log collection/extraction tool function explanation [Detection Conditions]
A nonexistent directory path was specified.
018-579 Nw server disk full [Corrective Actions]
[Error Type] Perform the following.
Job Fail 1. Check whether the NetWare server is accessible from the PC.
[Fault Content] 2. Check the directory path name.
Netware Error - Hard Disk Full 3. Execute DSREPAIR from the Server Console of the NetWare server.
 If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem [Corrective Actions]
has occurred and contact the support department for instructions. Perform the following.
2.5.1 Log collection/extraction tool function explanation 1. Check the HDD of the Netware server.
2. Check whether the NetWare server is accessible from the PC.
018-582 Access right fail 3. Execute DSREPAIR from the Server Console of the NetWare server.
[Error Type] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the support department for instructions.
Job Fail
2.5.1 Log collection/extraction tool function explanation
[Fault Content]
Netware Resources Access Rights Verification
[Detection Conditions] 018-584 Nw server access fail
• The User who is already logged in does not have the right to open the file. [Error Type]
• The User who is already logged in does not have the right to create the file. Job Fail
• The User who is already logged in does not have the right to access the directory. [Fault Content]
• The User who is already logged in does not have the right to read the file. Netware Error - Access Error
• The User who is already logged in does not have the right to write to the file. [Detection Conditions]
• The User who is already logged in does not have the right to delete the directory/file. • Due to some reason, the communication was cut when reading.
• Although all the specified directories/files are read-only, a deletion request was issued. • Due to some reason, the communication was cut when writing.
• Although some of the specified directories/files are read-only, a deletion request was issued. • Due to some reason, the file close process has failed.
[Corrective Actions] [Corrective Actions]
Perform the following. Perform the following.
1. Check whether the NetWare server is accessible from the PC. 1. Check whether the NetWare server is accessible from the PC.
2. Check the rights of the User. 2. Execute DSREPAIR from the Server Console of the NetWare server.
Example: If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
Check if the user has the right to open the file. has occurred and contact the support department for instructions.
Check if the user has the right to create the file. 2.5.1 Log collection/extraction tool function explanation
Check if the user has the right to access the directory.
Check if the user has the right to read the file. 018-585 Netware error in use
Check if the user has the right to write to the file.
[Error Type]
Check if the user has the right to delete the file/directory.
Job Fail
3. Execute DSREPAIR from the Server Console of the NetWare server.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
[Fault Content]
occurred and contact the support department for instructions. Netware Currently In Use by Other Users
2.5.1 Log collection/extraction tool function explanation [Detection Conditions]
• Write is locked because netware is being referenced by another user, etc.
018-583 Nw server disk error • Although some of the specified directories/files are being used by other users, a deletion request was
issued.
[Error Type] • Although all the specified directories/files are being used by other users, a deletion request was issued.
Job Fail
[Corrective Actions]
[Fault Content] Perform the following.
Netware Error - Disk Access Error
1. Check whether the NetWare server is accessible from the PC.
[Detection Conditions] 2. Check the current usage status of other users.
A failure has occurred in the Netware server disk. 3. Execute DSREPAIR from the Server Console of the NetWare server.

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If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has [Fault Content]
occurred and contact the support department for instructions. Invalid Filing Policy
2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
Invalid filing policy (when additional items are selected) was detected after connecting with the server.
018-586 Netware login fail [Corrective Actions]
[Error Type] When ’Add’ is selected for ’File Name Conflict’, check that the file format is not set to Multi-page.
Job Fail If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
[Fault Content] has occurred and contact the support department for instructions.
Netware Server Login Error 2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
The Netware server has refused the login. 018-589 NEXTNAME.DAT error
[Corrective Actions] [Error Type]
Perform the following. Job Fail
1. Check whether the NetWare server is accessible from the PC. [Fault Content]
2. Check the login user name. NEXTNAMEDAT File Access Error
3. Check the login password. [Detection Conditions]
4. Check the volume name.
Failed to access the NEXTNAME.DAT file.
5. Check the server name/tree name.
[Corrective Actions]
6. Check the context name.
When ’Add’ is selected for ’File Name Conflict’, check that the NEXTNAME.DAT file is correct.
7. Execute DSREPAIR from the Server Console of the NetWare server.
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the support department for instructions.
has occurred and contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation
2.5.1 Log collection/extraction tool function explanation

018-590 Same name exists

018-587 File duplication fail
[Error Type]
[Error Type]
Job Fail
Job Fail
[Fault Content]
[Fault Content]
Process stopped because a file with the same name already exists
File Name Conflict Stop
[Detection Conditions]
[Detection Conditions]
A File/folder with the same name was detected in the server.
’Prohibit Overwrite’ is selected for scan ’File Name Conflict’
[Corrective Actions]
[Corrective Actions]
Perform the following.
Set ’File Name Conflict’ to other than ’Cancel Job’.
1. Perform the same operation again without multiple machines accessing the same folder in the
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has same server.
occurred and contact the support department for instructions.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
2.5.1 Log collection/extraction tool function explanation
occurred and contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation
018-588 Scan filing policy invalid
[Error Type] 018-591 File name suffix limit over
Job Fail
[Error Type]
Job Fail 018-595 Detected user duplication, in LDAP
[Fault Content] [Error Type]
The Scan File Name has exceeded the Suffix Limit Value Job Fail
[Detection Conditions] [Fault Content]
When determining the file/folder name in the server after connecting to the server, the suffix of the file Duplicate IDs were detected at ICCG external authentication (LDAP protocol)
name/folder name has exceeded the limit.
[Detection Conditions]
[Corrective Actions] Two or more entries that have the same information as the currently used IC card were found in the data-
Change the file name/destination folder on the scan server. Else, move or delete the files in the destina- base of the LDAP server.
tion folder.
[Corrective Actions]
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the support department for instructions. Make corrections so that the user entries in the database of the LDAP server do not have the same IC
card information.
2.5.1 Log collection/extraction tool function explanation
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the Support G for instructions.
018-592 lock folder create fail 2.5.1 Log collection/extraction tool function explanation
[Error Type]
Job Fail 018-596 LDAP protocol error 596
[Fault Content] [Error Type]
Scan Lock Folder Creation Failed job
[Detection Conditions] [Fault Content]
Failed to create the scan lock folder. An undefined protocol error, and other errors with LDAP Protocol
[Corrective Actions] [Detection Conditions]
Take any one of the following actions: 1. An error except 018-595 occurred with the certified LDAP protocol (ProtocolCategory=7).
1. If a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry the job. 2. The protocol category with which to fill in Coml_Fault_GetNETCeCode( ) is an unexpected one.
2. Check whether there is a folder that has the same name as the specified name. *FTP/HTTP was specified, or a category that is larger than LDAP_NETAUTH(=7) was specified.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has (DMP6-2)
occurred and contact the support department for instructions. [Corrective Actions]
2.5.1 Log collection/extraction tool function explanation
Repeat the operation.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
018-593 lock folder delete fail occurred and contact the Support G for instructions.
[Error Type] 2.5.1 Logging/Extraction Tools Functional Instructions
Job Fail
[Fault Content] 018-700 Network Stack is not Initialized Fail
Scan Lock Folder Deletion Failed [Fault Name]
[Detection Conditions] Network Stack is not Initialized Fail
Failed to delete the scan lock folder. [Error Type]
[Corrective Actions] Job Fail
If a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry the job. [Fault Content]
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem Network Stack is not Initialized Fail.
has occurred and contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation

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[Detection Conditions] [Detection Conditions]
The Remote Authentication Library has detected that the Network Stack not initialized error of the device The Server returned RFC2251 standard resultMessageNo ’3’ (search time is timed out) in response to
during remote access. the Address Book inquiry.
[Corrective Actions] [Corrective Actions]
The Network Stack is being initialized. Wait a while then try again. Correct the search conditions/search start position with regard to the Address Book internal data, focus
the search target and search again.
If the problem reoccurs even after that, consult with the Network Administrator.
018-701 LDAP protocol error 01
If the problem persists, perform the following procedure to repair it.
[Error Type] 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
Job Fail
[Fault Content]
018-704 LDAP protocol error 04
LDAP protocol error 01 at Address Book operation (operation error)
[Error Type]
[Detection Conditions]
Job Fail
The Server returned RFC2251 standard resultMessageNo ’1’ (operation error) in response to the
Address Book inquiry. [Fault Content]
[Corrective Actions] LDAP protocol error 04 at Address Book operation (too many search results to be processed)
Check that the ’LDAP Server/Directory Service Settings’ of the ’External Authentication Server/Direc- [Detection Conditions]
tory Service Settings’ of the machine is set correctly. The Server returned RFC2251 standard resultMessageNo ’4’ (too many search results to be processed)
Or, a problem has occurred at the Server side. Please check with the Network Administrator. in response to the Address Book inquiry.
If the problem persists, perform the following procedure to repair it. [Corrective Actions]
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ Correct the search conditions/search start position with regard to the Address Book internal data, focus
the search target and search again.
If the problem reoccurs even after that, consult with the Network Administrator.
018-702 LDAP protocol error 02
If the problem persists, perform the following procedure to repair it.
[Error Type] 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
Job Fail
[Fault Content]
018-705 LDAP protocol error 05
LDAP protocol error 02 at Address Book operation (protocol error)
[Error Type]
[Detection Conditions]
Job Fail
The Server returned RFC2251 standard resultMessageNo ’2’ (protocol error) in response to the Address
Book inquiry. [Fault Content]
[Corrective Actions] LDAP protocol error 05 at Address Book operation (comparison request result is false)

Consult with the Network Administrator, correct the Server settings and operate again. [Detection Conditions]
If the problem persists, perform the following procedure to repair it. The Server returned RFC2251 standard resultMessageNo ’5’ (comparison request result is false) in
response to the Address Book inquiry.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Corrective Actions]
It is possible to output a result that is different from the specified content. Consult with the Network Admin-
018-703 LDAP protocol error 03 istrator to check the status of the LDAP Server.
[Error Type] If the problem persists, perform the following procedure to repair it.
Job Fail 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Fault Content]
LDAP protocol error 03 at Address Book operation 018-706 LDAP protocol error 06
(search timeout)
[Error Type]
Job Fail 018-709 Active Communication is Unavailable Now Fail
[Fault Content] [Fault Name]
LDAP protocol error 06 at Address Book operation (comparison request result is true) Active Communication is Unavailable Now Fail
[Detection Conditions] [Error Type]
The Server returned RFC2251 standard resultMessageNo ’6’ (comparison request result is true) in Job Fail
response to the Address Book inquiry.
[Fault Content]
[Corrective Actions] Active Communication is Unavailable Now Fail.
This is not an error message as it just means that ’the output result is as specified’.
[Detection Conditions]
Turn the power OFF then ON.
The Remote Authentication Library has detected that the device is in active communication state during
If the problem persists, perform the following procedure to repair it.
remote access.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Corrective Actions]
A. In case of IPv4 environment
018-707 LDAP protocol error 07 1. Check whether the address that is being used as the IPv4 address of the device is undefined, or
[Error Type] whether it has become the Auto IP address.
Job Fail 2. Check if the network has been connected properly.
[Fault Content] 3. Check with the Network Administrator on whether the DHCP Server address had been exausted.
4. Obtain the PfShowInfo 9 log.
LDAP protocol error 07 at Address Book operation (the specified authentication method is not sup-
ported) A. In case of IPv6 environment
[Detection Conditions] 1. Check whether the address that is being used as the IPv6 address of the device has been allocated
with a global address that uses the network address distributed by the IPv6 router.
The Server returned RFC2251 standard resultMessageNo ’7’ (the specified authentication method is
not supported) in response to the Address Book inquiry. 2. Check if the network has been connected properly.
3. Check with the Network Administrator on whether the IPv6 router has been configured correctly.
[Corrective Actions]
4. Obtain the PfShowInfo 9 log.
The specified authentication method is not supported. Change the authentication method.
Consult with the Network Administrator to correct the authentication settings.
If the problem persists, perform the following procedure to repair it. 018-710 LDAP protocol error 10
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ [Error Type]
Job Fail
018-708 LDAP protocol error 08 [Fault Content]
[Error Type] LDAP protocol error 10 at Address Book operation (not registered in search range)

Job Fail [Detection Conditions]

[Fault Content] The Server returned RFC2251 standard resultMessageNo ’10’ (referral (intro, ref)) in response to the
Address Book inquiry.
LDAP protocol error 08 at Address Book operation (strong authentication is required)
[Corrective Actions]
[Detection Conditions]
Nothing is registered in the specified search range. Consult with the Network Administrator to check the
The Server returned RFC2251 standard resultMessageNo ’8’ (strong authentication is required) in
status of the authentication settings.
response to the Address Book inquiry.
If the problem persists, perform the following procedure to repair it.
[Corrective Actions] 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
Check that there are no mistakes in the authentication settings. Consult with the Network Administrator
to strengthen the authentication settings and operate again.
If the problem persists, perform the following procedure to repair it. 018-711 LDAP protocol error 11
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’

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[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
LDAP protocol error 11 at Address Book operation (admin limit is exceeded) LDAP protocol error 14 at Address Book operation (SASL bind in progress)
[Detection Conditions] [Detection Conditions]
The Server returned RFC2251 standard resultMessageNo ’11’ (admin limit is exceeded) in response to The Server returned RFC2251 standard resultMessageNo ’14’ (SASL bind in progress) in response to
the Address Book inquiry. the Address Book inquiry.
[Corrective Actions] [Corrective Actions]
Consult with the Network Administrator to check the status of the Server operation. Please wait for a while and operate again. If the situation did not improve, consult with the Network
If the problem persists, perform the following procedure to repair it. Administrator.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’

018-712 LDAP protocol error 12

[Error Type] 018-715 Kerberos Attestation protocol error 73
Job Fail [Fault Name]
[Fault Content] Kerberos Attestation protocol error 73

LDAP protocol error 12 at Address Book operation (extended function cannot be used) [Error Type]
[Detection Conditions] Job

The Server returned RFC2251 standard resultMessageNo ’12’ (extended function cannot be used) in [Fault Content]
response to the Address Book inquiry. Kerberos Authentication Protocol Error (73)
[Corrective Actions] [Detection Conditions]
Consult with the Network Administrator to check the status of the Server operation. If the Kerberos authentication server and the authentication method supported by the device do not
If the problem persists, perform the following procedure to repair it. match, error during Kerberos authentication will be detected.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ [Corrective Actions]
If the error occurred in the case of smart card authentication, algorithm not supported by the device is
specified by KDC.
018-713 LDAP protocol error 13
In the case of password authentication, KDC does not support any of the device’s algorithms.
[Error Type] Review KDC settings.Also, in the case of devices supporting FIPS, if FIPS mode is disabled, it may fix the
Job Fail problem.
[Fault Content]
LDAP protocol error 13 at Address Book operation (secrecy is required) If problem persists, immediately after problem appears, obtain the [PfShowInfo 8 Log] and [Network
[Detection Conditions] Packet], and contact the Support Department.
2.5.1 Explanation of Log Collection/Retrieval Tool Feature
The Server returned RFC2251 standard resultMessageNo ’13’ (secrecy is required) in response to the
Address Book inquiry.
[Corrective Actions] 018-716 LDAP protocol error 16
Consult with the Network Administrator to check the status of the Server operation. [Error Type]
If the problem persists, perform the following procedure to repair it. Job Fail
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ [Fault Content]
LDAP protocol error 16 at Address Book operation (the requested attribute does not exist)
018-714 LDAP protocol error 14
[Detection Conditions] [Fault Content]
The Server returned RFC2251 standard resultMessageNo ’16’ (the requested attribute does not exist) in LDAP protocol error 19 at Address Book operation (limit violation)
response to the Address Book inquiry. [Detection Conditions]
[Corrective Actions] The Server returned RFC2251 standard resultMessageNo ’19’ (limit violation) in response to the
An attribute problem as occurred. Consult with the Network Administrator to check the status at the Address Book inquiry.
Server side. [Corrective Actions]
If the problem persists, perform the following procedure to repair it.
An attribute problem as occurred. Consult with the Network Administrator to check the status at the
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ Server side.
If the problem persists, perform the following procedure to repair it.
018-717 LDAP protocol error 17 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Error Type] 018-720 LDAP protocol error 20
Job Fail [Error Type]
[Fault Content] Job Fail
LDAP protocol error 17 at Address Book operation (the specified attribute is not defined) [Fault Content]
[Detection Conditions] LDAP protocol error 20 at Address Book operation (the specified attribute already exists)
The Server returned RFC2251 standard resultMessageNo ’17’ (the specified attribute is not defined) in [Detection Conditions]
response to the Address Book inquiry. The Server returned RFC2251 standard resultMessageNo ’20’ (the specified attribute already exists) in
[Corrective Actions] response to the Address Book inquiry.
An attribute problem as occurred. Consult with the Network Administrator to check the status at the [Corrective Actions]
Server side. An attribute problem as occurred. Consult with the Network Administrator to check the status at the
If the problem persists, perform the following procedure to repair it. Server side.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
018-718 LDAP protocol error18
[Error Type] 018-721 LDAP protocol error 21
Job Fail [Error Type]
[Fault Content] Job Fail
LDAP protocol error 18 at Address Book operation (unsuitable combination) [Fault Content]
[Detection Conditions] LDAP protocol error 21 at Address Book operation (syntax error of the specified attribute value)
The Server returned RFC2251 standard resultMessageNo ’18’ (unsuitable combination) in response to [Detection Conditions]
the Address Book inquiry.
The Server returned RFC2251 standard resultMessageNo ’21’ (syntax error of the specified attribute
[Corrective Actions] value) in response to the Address Book inquiry.
An attribute problem as occurred. Consult with the Network Administrator to check the status at the [Corrective Actions]
Server side.
An attribute problem as occurred. Consult with the Network Administrator to check the status at the
If the problem persists, perform the following procedure to repair it. Server side.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
018-719 LDAP protocol error 19
[Error Type] 018-722 GCP Network Fail
Job Fail

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[Fault Name] [Detection Conditions]
GCP Network Fail Connection error of SSL has occurred during HTTP communication with Google server.
[Error Type] [Corrective Actions]
Job Confirm with the network administrator the network (SSL Communication) connection status, SSL set-
[Fault Content] tings status.

GCP Network Connection Error

If the problem still persists, perform the following:
[Detection Conditions]
OF-09 Common Job Fail
Network-related error has occurred during HTTP communication with Google server.
Investigate the problem of Information Fail/Warning occurrence.
[Corrective Actions]
Confirm the network connection status, network settings status with the system administrator.
If the problem still persists, perform the following:
018-725 Kerberos Attestation protocol error 22
OF-09 Common Job Fail [Error Type]
Investigate the problem of Information Fail/Warning occurrence. job
[Fault Content]
018-723 GCP Certification Fail Kerberos Authentication Protocol error (22)

[Fault Name] [Detection Conditions]

The user Kerberos password has expired.
GCP Certification Fail
[Error Type] [Corrective Actions]
Job As the user Kerbeors password set on the Kerbeors server has expired, it is necessary to ask the server
administrator to extend the expiration date of it.
[Fault Content]
GCP Certificate Connection Error
018-726 Kerberos Attestation protocol error 70
[Detection Conditions]
Connection error of certificate has occurred during HTTP communication with Google server.
[Error Type]
job
[Corrective Actions]
Confirm with the network administrator the correct root CA certificate is present, certificate authentica-
[Fault Content]
tion settings are correct . Kerberos Authentication Protocol error (70)
[Detection Conditions]
If the problem still persists, perform the following: A higher CA certificate in the user SmartCard is not registered with the device.
OF-09 Common Job Fail [Corrective Actions]
Investigate the problem of Information Fail/Warning occurrence. Check if a higher CA certificate in the user SmartCard is registered with the device. If not, register it with
the device.
018-724 GCP SSL Connection Fail The status is that in Kerberos authentication (PKINIT), the device cannot send the certificate path for
user certificate to the Kerbeors Server (KDC).
[Fault Name]
GCP SSL Connection Fail
018-727 Kerberos Attestation protocol error 71
[Error Type]
Job
[Error Type]
job
[Fault Content]
GCP SSL Connection Error
[Fault Content]
Kerberos Authentication Protocol error (71)
[Detection Conditions] 018-730 GCP Network Other Fail
The certificate in the user SmartCard is incorrect (rejected by the Kerbeors Server). [Fault Name]
[Corrective Actions] GCP Network Other Fail
Check if the certificate in the user SmartCard is valid. If it has become invalid or expired, renew it, or if the [Error Type]
Kerberos server prohibits the use of the certificate, it is necessary to ask the server administrator to make
Job
the server permit it.
[Fault Content]
GCP Other Network Error
018-728 Kerberos Attestation protocol error 72
[Detection Conditions]
[Error Type]
Other network-related internal error has occurred during HTTP communication with Google server.
job
[Corrective Actions]
[Fault Content]
Check the network connection status, settings status.If the problem occurs again, contact the Call Cen-
Kerberos Authentication Protocol error (72)
ter.
[Detection Conditions]
The Kerbeors Server KDC certificate is incorrect. (The root CA certificate is not registered with the If the problem still persists, perform the following.
device; the KDC certificate has expired; or the KDC certificate address is different from that written on the OF-09 Common Job Fail
certificate.)
Investigate the problem of Information Fail/Warning occurrence.
[Corrective Actions]
1. Check if the root CA certificate of KDC Certificate is registered with the device. If not, register the root CA
certificate. 018-731 GCP HDD Limit Fail
2. If the KDC certificate has expired, renew the Kerbeors Server KDC certificate . [Fault Name]
3. Check that the Kerberos Server address set on the device is the same as that written on the Kerbeors GCP HDD Limit Fail
Server KDC certificate. If they are different, change the Kerbeors Server address set on the device, or [Error Type]
check the Kerbeors Server KDC certificate. In this case, there is a possibility of a wrong setting or Kerbe-
ors Server impersonation. Job
[Fault Content]
GCP HDD Control Print Error
018-729 GCP Network Timeout Fail
[Detection Conditions]
[Fault Name]
Job is aborted because there is not enough capacity in the HDD.
GCP Network Timeout Fail
[Corrective Actions]
[Error Type]
Check the HDD available capacity, and free up space.Print again after executing all print jobs which are
Job being spooled.
[Fault Content]
GCP Connection Timeout Error If the problem still persists, perform the following:
[Detection Conditions] OF-09 Common Job Fail
Timeout error has occurred during HTTP communication with Google server. Investigate the problem of Information Fail/Warning occurrence.
[Corrective Actions]
Check the network connection status, settings status.The network might be congested. 018-732 LDAP protocol error 32
[Error Type]
If the problem still persists, perform the following: Job Fail
OF-09 Common Job Fail
[Fault Content]
Investigate the problem of Information Fail/Warning occurrence.
LDAP protocol error 32 at Address Book operation (applicable object does not exist)

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[Detection Conditions] [Error Type]
The Server returned RFC2251 standard resultMessageNo ’32’ (applicable object does not exist) in Job Fail
response to the Address Book inquiry. [Fault Content]
[Corrective Actions] LDAP protocol error 35 at Address Book operation (object is terminated)
’32’ the applicable e-mail address does not exist. [Detection Conditions]
Either re-input the correct e-mail address or check the e-mail addresses that are registered in the Server.
The Server returned RFC2251 standard resultMessageNo ’35’ (object is terminated) in response to the
If the problem persists, perform the following procedure to repair it. Address Book inquiry.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ [Corrective Actions]
A name related problem has occurred. Consult with the Network Administrator to check the status at the
018-733 LDAP protocol error 33 Server side.
[Error Type] If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
Job Fail
[Fault Content]
LDAP protocol error 33 at Address Book operation (wrong alias) 018-736 LDAP protocol error 36
[Detection Conditions] [Error Type]
The Server returned RFC2251 standard resultMessageNo ’33’ (wrong alias) in response to the Address Job Fail
Book inquiry. [Fault Content]
[Corrective Actions] LDAP protocol error 36 at Address Book operation (cannot refer to alias)
A name related problem has occurred. Consult with the Network Administrator to check the status at the [Detection Conditions]
Server side.
The Server returned RFC2251 standard resultMessageNo ’36’ (cannot refer to alias) in response to the
If the problem persists, perform the following procedure to repair it. Address Book inquiry.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ [Corrective Actions]
A name related problem has occurred. Consult with the Network Administrator to check the status at the
018-734 LDAP protocol error 34 Server side.
[Error Type] If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
Job Fail
[Fault Content]
LDAP protocol error 34 at Address Book operation (wrong DN form, wrong password) 018-737 GCP Other Fail
[Detection Conditions] [Fault Name]
The Server returned RFC2251 standard resultMessageNo ’34’ (wrong DN form) in response to the GCP Other Fail
Address Book inquiry. [Error Type]
[Corrective Actions] Job
A name related problem has occurred. [Fault Content]
Check the User Name and the Password again and release the incorrect Password Name. GCP Other Errors
If it did not improve, consult with the Network Administrator to check the authentication settings at the [Detection Conditions]
Server side. Consult with the Network Administrator to check the status at the Server side.
Other internal error has occurred during GCP module processing.
If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Corrective Actions]
After checking the settings, try again.If the problem occurs again, contact the Call Center.

018-735 LDAP protocol error 35 If the problem still persists, perform the following:
 OF-09 Common Job Fail [Error Type]
Investigate the problem of Information Fail/Warning occurrence. Job
[Fault Content]
018-738 GCP XMPP Network Fail GCP Certificate Connection Error (XMPP)
[Fault Name] [Detection Conditions]
GCP XMPP Network Fail Connection error of certificate has occurred during communication through XMPP protocol with Google
[Error Type] server.
Job [Corrective Actions]
[Fault Content] Confirm with the network administrator the correct root CA certificate is present, certificate authentica-
tion settings are correct .
GCP Network Connection Error (XMPP)
[Detection Conditions] If the problem still persists, perform the following:
Network-related error has occurred during communication through XMPP protocol with Google server.
OF-09 Common Job Fail
[Corrective Actions] Investigate the problem of Information Fail/Warning occurrence.
Confirm the network connection status, network settings status with the system administrator.

018-741 GCP XMPP Other Fail

If the problem still persists, perform the following:
OF-09 Common Job Fail
[Fault Name]
GCP XMPP Other Fail
Investigate the problem of Information Fail/Warning occurrence.
[Error Type]
Job
018-739 GCP XMPP Network Other Fail
[Fault Content]
[Fault Name]
GCP Other Errors (XMPP)
GCP XMPP Network Other Fail
[Detection Conditions]
[Error Type]
Other internal error has occurred during GCP module (XMPP library) processing.
Job
[Corrective Actions]
[Fault Content]
After checking the settings, try again.If the problem occurs again, contact the Call Center.
GCP Other Network Errors (XMPP)
[Detection Conditions] If the problem still persists, perform the following:
Network-related internal error has occurred during communication through XMPP protocol with Google OF-09 Common Job Fail
server.
Investigate the problem of Information Fail/Warning occurrence.
[Corrective Actions]
Check the network connection status, settings status.If the problem occurs again, contact the Call Cen-
ter. 018-743 GCP Network Proxy Fail
[Fault Name]
If the problem still persists, perform the following: GCP Network Proxy Fail
OF-09 Common Job Fail [Error Type]
Investigate the problem of Information Fail/Warning occurrence. Job
[Fault Content]
018-740 GCP XMPP Certification Fail GCP network proxy connection error
[Fault Name]
GCP XMPP Certification Fail

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[Detection Conditions] 018-746 GCP XMPP Network DNS Resolve Fail
A network related (proxy connection) error has occurred when communicating with Google Server via [Fault Name]
HTTP.
GCP XMPP Network DNS Resolve Fail
[Corrective Actions]
[Error Type]
Check the connection status and the setting status of the network. Check with the Network Administrator.
Job

If the problem still persists, perform the following:

[Fault Content]
GCP network proxy connection error (XMPP)
OF-09 Common Job Fail
Investigate the failure at the occurrence of the Information Fail/Warning. [Detection Conditions]
A network related (DNS name resolution) error has occurred when communicating with Google Server
018-744 GCP Network DNS Resolve Fail via XMPP protocol.
[Fault Name] [Corrective Actions]
GCP Network DNS Resolve Fail Check the connection status and the setting status of the network. If the symptom reoccurrs, contact the
[Error Type] Call Center.
Job
[Fault Content] If the problem still persists, perform the following:
GCP network DNS name resolution error OF-09 Common Job Fail
[Detection Conditions] Investigate the failure at the occurrence of the Information Fail/Warning.

A network related (DNS name resolution) error has occurred when communicating with Google Server 018-747 Server not found in SMB
via HTTP. [Fault Name]
[Corrective Actions] Server not found in SMB
Check the connection status and the setting status of the network. Check with the Network Administrator. [Error Type]
Job
If the problem still persists, perform the following:
[Fault Content]
OF-09 Common Job Fail
Unable to find the SMB Server during SMB Scan
Investigate the failure at the occurrence of the Information Fail/Warning.
[Detection Conditions]
018-745 GCP XMPP Network Proxy Fail Detection 1) During scanner (Scan to PC) SMB transfer, there was a name resolution failure at WINS/
[Fault Name] NetBIOS broadcast.
GCP XMPP Network Proxy Fail Detection 2) During scanner (Scan to PC) SMB transfer, the port of file sharing service is blocked (failed
[Error Type] to establish TCP/IP session).

Job [Corrective Actions]

[Fault Content] Check the following contents:

GCP network proxy connection error (XMPP) <Check Communication Environment>

– Check that network communication between the transfer destination SMB server and this machine
[Detection Conditions] is available, by the following:
A network related (proxy connection) error has occurred when communicating with Google Server via 1. Network Cable Connection
XMPP protocol.
2. If the transfer destination address is specified using IP Address, check whether the IP Address
[Corrective Actions] is correct.
Check the connection status and the setting status of the network. 3. Check with the System Administrator on whether the SMB related ports (*1) are blocked.
(Whether there are blocked ports at the transfer destination server, between the MFD and the
If the problem still persists, perform the following: server, and etc.)
OF-09 Common Job Fail <SMB Server Check>
 – Check the following network settings to see if the computer operates as an SMB server. [Error Type]
1. Whether the SMB related ports (*1) are blocked by a software, such as anti-virus and firewall, Job Fail
on the server.
[Fault Content]
<Name Resolution Server Check>
LDAP protocol error 49 at Address Book operation (the specified authentication certificate is invalid,
– For communication that goes beyond the subnet and the server name is 15 characters or shorter, login name is invalid)
check the WINS server settings and check whether the server name address can be resolved cor-
rectly. [Detection Conditions]
*1) The SMB related ports are: The Server returned RFC2251 standard resultMessageNo ’49’ (the specified authentication certificate
is invalid) in response to the Address Book inquiry.
File sharing service [Port No. 137/NetBIOS Name Service (UDP), Port No. 138/NetBIOS Datagram Ser-
vice (UDP), Port No. 139/NetBIOS Session Service (TCP)], Direct hosting service [Port No. 445 (TCP)] Address search was performed when incorrect User Name and Password was used for authentication.
If there is no problem, login to the SMB server from another PC using the same user name and check [Corrective Actions]
whether you can write a file into the same storage destination on that SMB server. A security related problem has occurred.
If write is possible, try to perform the same operation again from the machine. Check the User Name and the Password used for authentication again and release the incorrect search
If the situation does not improve, retrieve the 'network communication report', 'customer provided infor- login name.
mation', and 'obtained logs information', and contact the support department. If it did not improve, consult with the Network Administrator to check the authentication settings at the
Caution) As there is a possibility of bad connection status in the customer's environment, make sure to Server side.
consult with the System Administrator. If the problem persists, perform the following procedure to repair it.
[Customer provided information (required)] 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
1. Server information (vendor/model name, OS Version)
2. Model name of machine, SW Version
018-750 LDAP protocol error 50
[Obtained logs information (required)]
1. (Immediately after occurrence of problem) Obtain the controller log
[Error Type]
Job Fail
2. (Immediately after occurrence of problem) Obtain packet capture at machine side
3. If write was performed successfully from another PC, obtain packet capture from that other PC side [Fault Content]
LDAP protocol error 49 at Address Book operation (the specified authentication certificate is invalid,
login name is invalid)
If the problem still persists, perform the following:
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact [Detection Conditions]
the Support Department for instructions. The Server returned RFC2251 standard resultMessageNo ’50’ (user does not have access privileges) in
2.5.1 Explanation of Log Collection/Extraction Tool Functions response to the Address Book inquiry.

018-748 LDAP protocol error 48 [Corrective Actions]

A security related problem has occurred. Consult with the Network Administrator to check the access
[Error Type] rights at the Server side.
Job Fail If the problem persists, perform the following procedure to repair it.
[Fault Content] 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
LDAP protocol error 48 at Address Book operation (authentication denied)
[Detection Conditions] 018-751 LDAP protocol error 51
The Server returned RFC2251 standard resultMessageNo ’48’ (authentication denied) in response to
the Address Book inquiry.
[Error Type]
Job Fail
[Corrective Actions]
A security related problem has occurred. Consult with the Network Administrator to check the authenti-
[Fault Content]
cation settings at the Server side. LDAP protocol error 51 at Address Book operation (busy)
If the problem persists, perform the following procedure to repair it. [Detection Conditions]
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ The Server returned RFC2251 standard resultMessageNo ’51’ (busy) in response to the Address Book
inquiry.
018-749 LDAP protocol error 49
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[Corrective Actions] [Detection Conditions]
A service related problem has occurred. Please wait for a while and operate again. If the situation did not The Server returned RFC2251 standard resultMessageNo ’54’ (loop detected) in response to the
improve, consult with the Network Administrator. Address Book inquiry.
If the problem persists, perform the following procedure to repair it. [Corrective Actions]
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ A service related problem has occurred. Consult with the Network Administrator to check the status of the
service operation at the Server side.
018-752 LDAP protocol error 52 If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Error Type]
Job Fail
[Fault Content] 018-755 Server connection error in SMB
LDAP protocol error 52 at Address Book operation (cannot be processed) [Fault Name]
[Detection Conditions] Server connection error in SMB

The Server returned RFC2251 standard resultMessageNo ’52’ (cannot be processed) in response to the [Error Type]
Address Book inquiry. Job
[Corrective Actions] [Fault Content]
A service related problem has occurred. Please wait for a while and operate again. If the situation did not Error when connecting to the SMB Server during SMB Scan
improve, consult with the Network Administrator. [Detection Conditions]
If the problem persists, perform the following procedure to repair it. There is no response from the server and failed to establish TCP/IP session.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Corrective Actions]
Check the transfer destination server, the router that exists between the multifunction device and the
018-753 LDAP protocol error 53 server, and the anti-virus software, firewall software, etc. (communication via Port No. 139 (TCP), Port
[Error Type] No. 445 (TCP)) on the transfer destination server for blocking.
If there is no problem, login to the SMB server from another PC using the same user name and check
Job Fail
whether you can write a file into the same storage destination on that SMB server.
[Fault Content] If write is possible, try to perform the same operation again from the machine.
LDAP protocol error 53 at Address Book operation (execution denied)
If the situation does not improve, it is highly likely that there is some problem occurring at the server
[Detection Conditions] side so consult with the System Administrator.
The Server returned RFC2251 standard resultMessageNo ’53’ (execution denied) in response to the If the problem persists, retrieve the 'customer provided information' and 'obtained logs information',
Address Book inquiry.
and contact the support department.
[Corrective Actions] [Customer provided information (required)]
A service related problem has occurred. Please wait for a while and operate again. If the situation did not 1. Server information (vendor/model name, OS Version)
improve, consult with the Network Administrator.
2. Model name of machine, SW Version
If the problem persists, perform the following procedure to repair it.
[Obtained logs information (required)]
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
1. (Immediately after occurrence of problem) Obtain the controller log
2. (Immediately after occurrence of problem) Obtain packet capture at machine side
018-754 LDAP protocol error 54 3. If write was performed successfully from another PC, obtain packet capture from that other PC side
[Error Type]
Job Fail If the problem still persists, perform the following:
[Fault Content] Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact
the Support Department for instructions.
LDAP protocol error 54 at Address Book operation (loop detected)
2.5.1 Explanation of Log Collection/Extraction Tool Functions
018-756 Server login response timeout in SMB [Fault Content]
[Fault Name] Failed to resolve the SMB Server Name during SMB Scan

Server login response timeout in SMB [Detection Conditions]

[Error Type] The system has failed to resolve the SMB Server Name of the SMB that is specified as the transfer desti-
nation during the scanner (Scan to PC).
Job
[Corrective Actions]
[Fault Content]
Check the following contents:
SMB suthentication response timeout during SMB Scan
<Name Resolution Server Check>
[Detection Conditions] – For communication that goes beyond the subnet, check the DNS server settings and check
Unable to receive a reponse from the server within the specified time during the scanner (Scan to PC) whether the server name address can be resolved correctly.
SMB authentication. If there is no problem, login to the SMB server from another PC using the same user name and check
[Corrective Actions] whether you can write a file into the same storage destination on that SMB server.
If the transfer destination server belongs to the Active Directory domain, check for delays in the commu- If write is possible, try to perform the same operation again from the machine.
nication between transfer destination server and Domain Controller by the following method. If the situation does not improve, retrieve the 'customer provided information' and 'obtained logs
Check whether it is taking a long time to access the transfer destination server from a PC Client. information', and contact the support department.
If it is taking a long time, consult with the System Administrator. Caution) As there is a possibility of bad connection status in the customer's environment, make sure to
If there is no problem, login to the SMB server from another PC using the same user name and check consult with the System Administrator.
whether you can write a file into the same storage destination on that SMB server. [Customer provided information (required)]
If write is possible, try to perform the same operation again from the machine. 1. Server information (vendor/model name, OS Version)
If the situation does not improve, there is a possibility of bad connection status in the customer's 2. Model name of machine, SW Version
environment so make sure to consult with the System Administrator. [Obtained logs information (required)]
If unable to improve the bad connection status in the customer's environment or if the problem is ran- 1. (Immediately after occurrence of problem) Obtain the controller log
domly getting better/worse, change 840-225: SMB Communication Timeout Value (CE: default
2. (Immediately after occurrence of problem) Obtain packet capture at machine side
30 s) to 120 s and try the operation again.
3. If write was performed successfully from another PC, obtain packet capture from that other PC side
If the situation does not improve even after that, retrieve the 'network communication report', 'customer
provided information', and 'obtained logs information', and contact the support department.
If the problem still persists, perform the following:
[Customer provided information (required)]
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact
1. Server information (vendor/model name, OS Version)
the Support Department for instructions.
2. Model name of machine, SW Version
2.5.1 Explanation of Log Collection/Extraction Tool Functions
[Obtained logs information (required)]
1. (Immediately after occurrence of problem) Obtain the controller log
018-758 Picture preservation place or file name mistake
2. (Immediately after occurrence of problem) Obtain packet capture at machine side [Fault Name]
3. If write was performed successfully from another PC, obtain packet capture from that other PC side Picture preservation place or file name mistake
[Error Type]
If the problem still persists, perform the following: Job
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact [Fault Content]
the Support Department for instructions. SMB Scan image storage location or file name error
2.5.1 Explanation of Log Collection/Extraction Tool Functions
[Detection Conditions]
018-757 Host name solution error in SMB There is a problem with the storage destination or file name of the specified scan image during scanner
[Fault Name] (Scan to PC) SMB transfer. This could be due to the following reasons:
Host name solution error in SMB -There is a problem with either the image storage location or the file name.
[Error Type] -The specified storage location does not exist on the server.

Job

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[Corrective Actions] [Fault Name]
Take any one of the following actions: DFS Link error in SMB
-Check whether the storage location is correct. [Error Type]
-Check whether the specified file name is one that can be created on the SMB Server. Job
[Fault Content]
If the problem still persists, perform the following:
DFS link tracking error during SMB Scan
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact
the Support Department for instructions.
[Detection Conditions]
2.5.1 Logging/Extraction Tool Function Explanation The specified storage location gets linked to other shared folder during scanner (Scan to PC) SMB trans-
fer as it is set to Distributed File System (DFS).
018-759 Picture preservation place or file name invalid [Corrective Actions]
[Fault Name] Check for the settings of the distributed file system (DFS) with the system administrator.
Picture preservation place or file name invalid The checking method is as follows.
[Error Type] 1. On the SMB Server, select [Start] menu -> [All Programs] -> [Admin Tools] -> [Distributed File System].
Job 2. On the left frame of the [Distributed File System] window, select the specified storage location and
[Fault Content] check the [Target] information in the right frame of the window.
3. Based on the information that was checked, directly specify the SMB Server, shared name, and stor-
SMB Scan image storage location or file name restriction error
age location.
[Detection Conditions]
There is a problem with the storage destination or file name of the specified scan image during scanner
If the problem still persists, perform the following:
(Scan to PC) SMB transfer. This could be due to the following reasons:
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact
the Support Department for instructions.
-The specified storage location or file name contains restricted characters.
2.5.1 Logging/Extraction Tool Function Explanation
[Corrective Actions]
018-761 Out of server memory in SMB
Check whether the storage destination or file name of the scan image that is set at the Main Unit contain
any of the following restricted characters. [Fault Name]
Out of server memory in SMB
<Restricted Characters for Storage Location> [Error Type]
’ / : | < > ; , * ? (10 characters) Job
[Fault Content]
<Restricted Characters for File Name> Insufficient server memory during SMB Scan
’ / : | < > ; , * ? \ (11 characters) [Detection Conditions]
The memory at the storage destination PC was detected to have ran out during scanner (Scan to PC)
<Restrictions> SMB transfer.
1. There is a blank space at the beginning or the end of a text string. [Corrective Actions]
2. There is a period at the beginning or the end of a text string.
-Check whether the usage condition at the storage destination PC has caused all the memory to be used.
-If the available free memory is low, terminate the applications that are currently not in use.
If the problem still persists, perform the following:
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact
If the problem still persists, perform the following:
the Support Department for instructions.
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact
2.5.1 Logging/Extraction Tool Function Explanation the Support Department for instructions.
018-760 DFS Link error in SMB 2.5.1 Logging/Extraction Tool Function Explanation
018-762 Server response timeout in SMB
[Fault Name] 2.5.1 Logging/Extraction Tool Function Explanation
Server response timeout in SMB 018-764 LDAP protocol error 64
[Error Type] [Error Type]
Job Job Fail
[Fault Content] [Fault Content]
Timeout when receiving response from the SMB Scan Server LDAP protocol error 64 at Address Book operation (naming violation)
[Detection Conditions] [Detection Conditions]
The response from the storage destination PC had taken a long time and caused a timeout during scan- The Server returned RFC2251 standard resultMessageNo ’64’ (naming violation) in response to the
ner (Scan to PC) SMB transfer. Address Book inquiry.
[Corrective Actions] [Corrective Actions]
1. Check whether an anti-virus software is operating at the storage destination PC. An update related problem has occurred. Consult with the Network Administrator to check the status at
· When the transmission file is large, the PC response may take some time depending on the Virus Scan the Server side.
Software. If the problem persists, perform the following procedure to repair it.
· If operating, reduce the number of document copies to make the transmission file smaller. 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’

2.Check that there is no cable unplugged or any issues with the router or the hub in the network route.
018-765 LDAP protocol error 65
· The response may not be received if the network is busy.
[Error Type]
If the problem still persists, perform the following: Job Fail

Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact [Fault Content]
the Support Department for instructions. LDAP protocol error 65 at Address Book operation (object class specification error)
2.5.1 Explanation of Log Collection/Extraction Tool Functions [Detection Conditions]
The Server returned RFC2251 standard resultMessageNo ’65’ (object class specification error) in
018-763 char convert error in SMB response to the Address Book inquiry.

[Fault Name] [Corrective Actions]

An update related problem has occurred. Consult with the Network Administrator to check the status at
char convert error in SMB
the Server side.
[Error Type] If the problem persists, perform the following procedure to repair it.
Job
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Fault Content]
Character conversion error during SMB Scan
018-766 LDAP protocol error 66
[Detection Conditions]
[Error Type]
The character code conversion process in the multifunction device has failed during the scanner (Scan
Job Fail
to PC) SMB transfer.
[Corrective Actions] [Fault Content]
LDAP protocol error 66 at Address Book operation (entries other than termination cannot be executed)
Check whether the Server Name, Shared Name, Path Name, etc. contains machine-dependent charac-
ters such as (special symbol), (number symbol), IV (roman number), and etc. [Detection Conditions]
If it contains any machine-dependent characters, edit it so that the name no longer contain any and oper- The Server returned RFC2251 standard resultMessageNo ’66’ (entries other than termination cannot be
ate. executed) in response to the Address Book inquiry.
[Corrective Actions]
If the problem still persists, perform the following: An update related problem has occurred. Consult with the Network Administrator to check the status at
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact the Server side.
the Support Department for instructions.

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If the problem persists, perform the following procedure to repair it. [Corrective Actions]
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ An update related problem has occurred. Consult with the Network Administrator to check the status at
the Server side.
018-767 LDAP protocol error 67 If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Error Type]
Job Fail
[Fault Content] 018-770 LDAP protocol error 70
LDAP protocol error 67 at Address Book operation (cannot be executed at RDN) [Error Type]
[Detection Conditions] Job Fail

The Server returned RFC2251 standard resultMessageNo ’67’ (cannot be executed at RDN) in [Fault Content]
response to the Address Book inquiry. LDAP protocol error 70 at Address Book operation
[Corrective Actions] (search target is too large)
An update related problem has occurred. Consult with the Network Administrator to check the status at [Detection Conditions]
the Server side. The Server returned RFC2251 standard resultMessageNo ’70’ (search result is too large) in response to
If the problem persists, perform the following procedure to repair it. the Address Book inquiry.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ [Corrective Actions]
Correct the search conditions/search start position with regard to the Address Book internal data, focus
018-768 LDAP protocol error 68 the search target and search again.
If the problem reoccurs even after that, consult with the Network Administrator.
[Error Type]
If the problem persists, perform the following procedure to repair it.
Job Fail
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
[Fault Content]
LDAP protocol error 68 at Address Book operation (the specified entry already exists)
018-771 LDAP protocol error 71
[Detection Conditions]
The Server returned RFC2251 standard resultMessageNo ’68’ (the specified entry already exists) in
[Error Type]
response to the Address Book inquiry. Job Fail
[Corrective Actions] [Fault Content]
An update related problem has occurred. Consult with the Network Administrator to check the status at LDAP protocol error 71 at Address Book operation (influence on multiple DSA)
the Server side. [Detection Conditions]
If the problem persists, perform the following procedure to repair it. The Server returned RFC2251 standard resultMessageNo ’71’ (influence on multiple DSA) in response
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ to the Address Book inquiry.
[Corrective Actions]
018-769 LDAP protocol error 69 Consult with the Network Administrator to check the status at the Server side.
[Error Type] If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
Job Fail
[Fault Content]
LDAP protocol error 69 at Address Book operation (object class cannot be changed) 018-772 Shared name not found in server
[Detection Conditions] [Fault Name]
LDAP protocol error 69 at Address Book operation (object class cannot be changed) Shared name not found in server
[Error Type]
Job
[Fault Content] 3) On [Shared Folders] list, select the target folder.
The Shared Name does not exist on the SMB Scan Server 4) On the [Users] list, set the permission that is displayed to the right of the target User Name to [Read &
Write].
[Detection Conditions]
[Supplement]
The Shared Name that was set does not exist on the transfer destination server during scanner (Scan to
PC) SMB transfer. -For how to set a Mac OS system other than the Mac OS X 10.6, either check with the System Administra-
tor or refer to you respective country’s official Apple homepage.
[Corrective Actions]
Check whether the Shared Name that is set at the Main Unit exists on the transfer destination PC.
If the problem still persists, perform the following:
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact
If the problem still persists, perform the following: the Support Department for instructions.
Obtain the [PfShowInfo 8 log] and [Network log] immediately after the problem has occurred and contact 2.5.1 Logging/Extraction Tool Function Explanation
the Support Department for instructions.
2.5.1 Logging/Extraction Tool Function Explanation
018-774 CSB Print Host Name Resolve Fail
[Fault Name]
018-773 Shared name error in server
CSB Print Host Name Resolve Fail
[Fault Name]
[Error Type]
Shared name error in server
Job
[Error Type]
[Fault Content]
Job
CSB Print - Failed to resolve Host Name
[Fault Content]
[Detection Conditions]
Invalid Shared Name at the SMB Scan Server
During CSB Print, a network related (DNS name resolution) error has occurred when communicating
[Detection Conditions] with the Server via HTTP.
1. The Shared Name that was set at the transfer destination contains restricted characters during scan- [Corrective Actions]
ner (Scan to PC) SMB transfer.
Check the connection status of the network and especially the DNS setting status.
2. The permission was not set for the specified Shared Name during scanner (Scan to PC) SMB transfer
If the problem still persists, perform the following:
with a Macintosh destination.
OF-09 Common Job Fail
[Corrective Actions]
Investigate the failure at the occurrence of the Information Fail/Warning.
Take any one of the following actions:
-Check whether the Shared Name that is set at the Main Unit contain any of the following restricted char-
If the problem still persists, perform the following:
acters.
Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact
’/:|<>;,*?\[]+=
the Support Department for instructions.
-Check whether the beginning or the end of the Shared Name that is set at the Main Unit contain any blank
2.5.1 Logging/Extraction Tool Function Explanation
space.
-Check whether the Shared Name that is set at the Main Unit is only specified by a period. 018-775 CSB Print Proxy Server Connect Fail
[Fault Name]
If the transfer destination is a Macintosh, the permission setting must be changed for the User of the CSB Print Proxy Server Connect Fail
Shared Folder. For the settings, check with the System Administrator.
[Error Type]
The following describes the procedure to change the Shared Folder Settings using Mac OS X 10.6 as the
Job
example.
[Supplement] [Fault Content]
-It is recommended that a dedicated account is created for transfer use. This can be set on the screen that CSB Print - Failed to connect to the Proxy Server
is displayed on the Apple Menu by selecting [System Preferences] > [Users & Groups]. [Detection Conditions]
1) On the Apple Menu, select [System Preferences] > [Sharing]. During CSB Print, a network related (proxy connection) error has occurred when communicating with the
2) Check that the [File Sharing] checkbox is checked. Server via HTTP.

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[Corrective Actions] [Corrective Actions]
Check the connection status of the network and especially the Proxy Server setting status. Check the connection status and the setting status of the network. Check with the Network Administrator.
If the problem still persists, perform the following: If the problem still persists, perform the following:
OF-09 Common Job Fail OF-09 Common Job Fail
Investigate the failure at the occurrence of the Information Fail/Warning. Investigate the failure at the occurrence of the Information Fail/Warning.

If the problem still persists, perform the following: If the problem still persists, perform the following:
Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact
the Support Department for instructions. the Support Department for instructions.
2.5.1 Logging/Extraction Tool Function Explanation 2.5.1 Logging/Extraction Tool Function Explanation
018-776 CSB Print Network Timeout Over 018-778 CSB Print Certification Fail
[Fault Name] [Fault Name]
CSB Print Network Timeout Over CSB Print Certification Fail
[Error Type] [Error Type]
Job Job
[Fault Content] [Fault Content]
CSB Print - Connection timeout error CSB Print - Certificate connection error
[Detection Conditions] [Detection Conditions]
During CSB Print, an error has occurred due to timeout when communicating with the Server via HTTP. During CSB Print, a connection error with the Certificate has occurred when communicating with the
[Corrective Actions] Server via HTTP.

Check the connection status and the setting status of the network. The Network may be congested. It is [Corrective Actions]
possible that extending the Timeout Time could improve the situation. Check whether the correct Root CA Certificate was input and whether the setting for certificate verifica-
If the problem still persists, perform the following: tion is correct. Check with the Network Administrator.
OF-09 Common Job Fail If the problem still persists, perform the following:
Investigate the failure at the occurrence of the Information Fail/Warning. OF-09 Common Job Fail
Investigate the failure at the occurrence of the Information Fail/Warning.
If the problem still persists, perform the following:
Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact If the problem still persists, perform the following:
the Support Department for instructions. Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact
2.5.1 Logging/Extraction Tool Function Explanation the Support Department for instructions.
2.5.1 Logging/Extraction Tool Function Explanation
018-777 CSB Print Network Connect Fail
[Fault Name] 018-779 CSB Print SSL Connect Fail
CSB Print Network Connect Fail [Fault Name]
[Error Type] CSB Print SSL Connect Fail

Job [Error Type]

[Fault Content] Job

CSB Print - Network connection error [Fault Content]

[Detection Conditions] CSB Print - SSL connection error

During CSB Print, a network related error has occurred when communicating with the Server via HTTP. [Detection Conditions]
During CSB Print, an SSL connection error has occurred when communicating with the Server via HTTP.
[Corrective Actions] [Error Type]
Check the connection status of the Network (SSL communication) and the setting status of the SSL. Job Fail
Check with the Network Administrator. [Fault Content]
If the problem still persists, perform the following:
LDAP protocol error 82 at Address Book operation (program error or SASL authentication error)
OF-09 Common Job Fail
[Detection Conditions]
Investigate the failure at the occurrence of the Information Fail/Warning.
The Server returned RFC2251 standard resultMessageNo ’82’ (program error or SASL authentication
error) in response to the Address Book inquiry.
If the problem still persists, perform the following:
[Corrective Actions]
Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact
Consult with the Network Administrator to check the status at the Server side.
the Support Department for instructions.
If the problem persists, perform the following procedure to repair it.
2.5.1 Logging/Extraction Tool Function Explanation
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
018-780 LDAP protocol error 80
[Error Type]
018-783 LDAP protocol error 83
Job Fail
[Error Type]
[Fault Content]
Job Fail
LDAP protocol error 80 at Address Book operation (an unknown error has occurred)
[Fault Content]
[Detection Conditions]
LDAP protocol error 83 at Address Book operation (outgoing message encoding error)
The Server returned RFC2251 standard resultMessageNo ’80’ (an unknown error has occurred) in
response to the Address Book inquiry. [Detection Conditions]
[Corrective Actions] The Server returned RFC2251 standard resultMessageNo ’83’ (outgoing message encoding error) in
response to the Address Book inquiry.
Check the status of the server.
If the problem persists, perform the following procedure to repair it.
[Corrective Actions]
Consult with the Network Administrator to check the status at the Server side.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
018-781 LDAP protocol error 81
[Error Type]
018-784 LDAP protocol error 84
Job Fail
[Error Type]
[Fault Content]
Job Fail
LDAP protocol error 81 at Address Book operation
(cannot connect to Server)
[Fault Content]
LDAP protocol error 84 at Address Book operation (incoming message decoding error)
[Detection Conditions]
Cannot connect to Server In response to the Address Book inquiry
[Detection Conditions]
The Server returned RFC2251 standard resultMessageNo ’84’ (incoming message decoding error) in
[Corrective Actions] response to the Address Book inquiry.
1. Check if the network cable is connected.
[Corrective Actions]
2. If it is connected, check the start up state of the target request server.
Consult with the Network Administrator to check the status at the Server side.
3. Check that the Server Name is correct at ’System Settings’ - ’Network Settings’ - ’External Authentication
Server/Directory Service Settings’ - ’LDAP Server/Directory Service Settings’, and set it to the correct If the problem persists, perform the following procedure to repair it.
name. 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
018-782 LDAP protocol error 82 018-785 LDAP protocol error 85

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[Error Type] 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
Job Fail
[Fault Content] 018-788 LDAP protocol error 88
LDAP protocol error 85 at Address Book operation [Error Type]
(search timeout) Job Fail
[Detection Conditions] [Fault Content]
The Server returned RFC2251 standard resultMessageNo ’85’ (search time is timed out) in response to LDAP protocol error 88 at Address Book operation (instruction canceled)
the Address Book inquiry.
[Detection Conditions]
[Corrective Actions] The Server returned RFC2251 standard resultMessageNo ’88’ (instruction canceled) in response to the
Correct the search conditions/search start position with regard to the Address Book internal data, focus Address Book inquiry.
the search target and search again.
[Corrective Actions]
If the problem reoccurs even after that, consult with the Network Administrator.
Check the status of the server.
If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’

018-786 LDAP protocol error 86 018-789 LDAP protocol error 89

[Error Type]
[Error Type]
Job Fail
Job Fail
[Fault Content]
[Fault Content]
LDAP protocol error 86 at Address Book operation (an unknown authentication method has been speci-
LDAP protocol error 89 at Address Book operation (an incorrect parameter was passed)
fied)
[Detection Conditions] [Detection Conditions]
LDAP protocol error 86 at Address Book operation (an unknown authentication method has been speci- The Server returned RFC2251 standard resultMessageNo ’89’ (an incorrect parameter was passed) in
response to the Address Book inquiry.
fied)
[Corrective Actions] [Corrective Actions]
Consult with the Network Administrator to check the status at the Server side. Consult with the Network Administrator to check the status at the Server side.

If the problem persists, perform the following procedure to repair it. If the problem persists, perform the following procedure to repair it.

2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’ 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’

018-787 LDAP protocol error 87 018-790 LDAP protocol error 90

[Error Type] [Error Type]
Job Fail Job Fail

[Fault Content] [Fault Content]

LDAP protocol error 90 at Address Book operation (insufficient memory)
LDAP protocol error 87 at Address Book operation (mistake in definition of search filter)
[Detection Conditions] [Detection Conditions]
The Server returned RFC2251 standard resultMessageNo ’90’ (insufficient memory) in response to the
The Server returned RFC2251 standard resultMessageNo ’87’ (mistake in definition of search filter) in
Address Book inquiry.
response to the Address Book inquiry.
[Corrective Actions] [Corrective Actions]
Consult with the Network Administrator to check the status at the Server side.
Check the search condition and consult with the Network Administrator if that did not work.
If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
 018-794 LDAP protocol error 94
018-791 LDAP protocol error 91 [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] LDAP protocol error 94 at Address Book operation (result no longer exist)
LDAP protocol error 91 at Address Book operation (Server connection prohibited) [Detection Conditions]
[Detection Conditions] The Server returned RFC2251 standard resultMessageNo ’94’ (result no longer exist) in response to the
The Server returned RFC2251 standard resultMessageNo ’91’ (Server connection prohibited) in Address Book inquiry.
response to the Address Book inquiry. [Corrective Actions]
[Corrective Actions] Consult with the Network Administrator to check the status at the Server side.
Consult with the Network Administrator to check the status at the Server side. If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it. 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
018-795 LDAP protocol error 95
018-792 LDAP protocol error 92 [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] LDAP protocol error 95 at Address Book operation (result still exist)
LDAP protocol error 92 at Address Book operation (unsupported function) [Detection Conditions]
[Detection Conditions] The Server returned RFC2251 standard resultMessageNo ’95’ (result still exist) in response to the
The Server returned RFC2251 standard resultMessageNo ’92’ (unsupported function) in response to Address Book inquiry.
the Address Book inquiry. [Corrective Actions]
[Corrective Actions] Consult with the Network Administrator to check the status at the Server side.
Consult with the Network Administrator to check the status at the Server side. If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it. 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
018-796 LDAP protocol error 96
018-793 LDAP protocol error 93 [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] LDAP protocol error 96 at Address Book operation (client loop detected)
LDAP protocol error 93 at Address Book operation (result is not returned) [Detection Conditions]
[Detection Conditions] The Server returned RFC2251 standard resultMessageNo ’96’ (client loop detected) in response to the
The Server returned RFC2251 standard resultMessageNo ’93’ (result is not returned) in response to the Address Book inquiry.
Address Book inquiry. [Corrective Actions]
[Corrective Actions] Consult with the Network Administrator to check the status at the Server side.
Consult with the Network Administrator to check the status at the Server side. If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it. 2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
018-797 LDAP protocol error 97
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[Error Type] [Corrective Actions]
Job Fail Wait for a while and then try again.
[Fault Content] If the problem still persists, perform the following:
LDAP protocol error 97 at Address Book operation (maximum hop number for reference is exceeded) OF-09 Common Job Fail
[Detection Conditions] Investigate the failure at the occurrence of the Information Fail/Warning.

The Server returned RFC2251 standard resultMessageNo ’97’ (maximum hop number for reference is
exceeded) in response to the Address Book inquiry. If the problem still persists, perform the following:
[Corrective Actions] Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact
the Support Department for instructions.
Consult with the Network Administrator to check the status at the Server side.
2.5.1 Logging/Extraction Tool Function Explanation
If the problem persists, perform the following procedure to repair it.
2.4.2 ’Cannot Connect to Network’ or ’Printer Cannot be Seen From PC’
018-798 CSB Print Network Other Fail
[Fault Name]
CSB Print Network Other Fail
[Error Type]
Job
[Fault Content]
CSB Print - Other Network error
[Detection Conditions]
During CSB Print, a network related other internal error has occurred when communicating with the
Server via HTTP.
[Corrective Actions]
Check the connection status and the setting status of the network.
If the problem still persists, perform the following:
OF-09 Common Job Fail
Investigate the failure at the occurrence of the Information Fail/Warning.

If the problem still persists, perform the following:

Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact
the Support Department for instructions.
2.5.1 Logging/Extraction Tool Function Explanation
018-799 CSB Print Abort to Get File from CSB
[Fault Name]
CSB Print Abort to Get File from CSB
[Error Type]
Job
[Fault Content]
CSB Print - Document retrieval from the Server was canceled.
[Detection Conditions]
During CSB Print, the document retrieval process from the Server was interrupted (abandoned).
021-208 An alert for setting chain-link has been detected. 021-212 USB IC Card Reader Preparing Error
[Fault Name] [Error Type]
An alert for setting chain-link has been detected. Local
[Error Type] [Fault Content]
System USB IC Card Reader Activation Failure
[Fault Content] [Detection Conditions]
EP-BB Chain-Link Setting Failure Alert At device Power ON, activation of the accessory that is connected via USB did not complete within the
[Detection Conditions] time specified in the System Data.
– The USB connection is disconnected.
Processing of change of Chain-Link by the instruction from EP Center has failed.
– The operation preparation of the accessory that is connected via USB has not completed.
[Corrective Actions]
– After the operation preparation of an accessory that is connected via USB has completed, commu-
Since it is a unique EP Fault, it will not be displayed on screen in user mode.
nication cannot be established with the accessory.
After checking the Chain-Link settings instruction and results, visit the user, and perform the appropriate
– The Internal IC Card Reader Type Settings (NVM 700-885) is not set correctly.
action.
[Corrective Actions]
• If the USB connection is disconnected:
021-210 USB IC Card Reader connection error -> Reconnect the disconnected USB Cable and then turn the power OFF and ON.
[Error Type] – If, after the operation preparation of an accessory that is connected via USB has completed, com-
Local Fail munication cannot be established with the accessory:
[Fault Content] -> As this is different from the earlier 2 cases,
USB IC Card Reader Connection Status Error – The accessory that is connected vias USB is malfunctioning.
[Detection Conditions] – The phenomenon must be isolated because it could be due to the accessory that is connected via
USB or a mismatch, etc. of the loadable module for accessory control.
Detection Condition of Fault: When powering ON the device, the EPA Lib/EP Cont detected that the set-
• If the Internal IC Card Reader Type Settings is wrong:
ting requires a USB IC Card to control jobs and that the USB IC Card is not connected. When the device is
in Ready state, the EPA Lib/EP Cont detected that the setting requires a USB IC Card to control jobs and – Check that NVM 700-885 is of the correct value as follows and, if it is wrong, change it to the correct
that the USB is disconnected or the USB IC Card Reader is malfunctioning. one.
[Corrective Actions] Internal IC Card Reader: 0
If the USB connector is disconnected: Reconnect the disconnected USB connector and turn the power IC Card Reader (HID support): 1
OFF then ON. 021-213 Controller Price Table Error
If this fault occurred although the USB IC Card Reader is connected: Connect an undamaged USB IC [Error Type]
Card Reader and turn the power OFF then ON.
local
[Fault Content]
021-211 USB IC Card Reader broken An error in setting up EPA - Controller Unit-Price Table
[Error Type] [Detection Conditions]
local With a new type of subtraction system (M/C Unit-Price Table system) ON (850-027=1), an available unit
[Fault Content] price (855-xxx) is set to a value out of the range of 1 to 9999999.
The USB IC Card Reader is broken. [Corrective Actions]
[Detection Conditions] (Only the system administrator can repair this.)
When the Reader of a working USB IC Card Reader that is being used malfunctioned, at the time that Using CWIS, read out the Unit-Price Table into a file. Set a value between 1 and 9999999 at the loca-
malfunction is detected. tion(s) where a value out of the range is set. Using CWIS, write the file containing the corrected Unit Price
[Corrective Actions] Table.
Connect the unbroken USB IC Card Reader and turn the power OFF then ON. – In order not to use the new type of subtraction system (M/C Unit-Price Table system), set the value
in NVM(850-027) to 0 (The function OFF).

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– To use the new type of subtraction system (M/C Unit-Price Table system), set every available unit [Detection Conditions]
price (855-xxx) to a value between 1 and 9999999. Power OFF then ON. (You need to obtain con- An error occurred in the connection to the EP accessory. The accessory that should be installed is not
sent from the customer as to the values to set the prices to.)
found.
If the problem persists, perform the following:
[Corrective Actions]
Go to OF-01 Common System Fail. Perform step (5) to collect reports and the subsequent steps.
Turn the power OFF then ON.
1. Check the connection to the EP accessory, pull out and insert the EPSV Board and replace the
021-214 USB IC Card Reader encryption setting error cable.
[Error Type] 2. Check that the Controller software is the latest version.
Local 3. If the problem persists, replace the EPSV-IF PWB.
[Fault Content] 4. If the trouble persists, refer to the following procedure to repair it.
OF-01 Common System Fail
Failure in the USB IC Card Reader encryption settings
[Detection Conditions]
• When an USB IC Card Reader error is detected during the setting of the USB IC Card Reader encryption 021-361 EP Accessory Kind Config Error
settings. [Error Type]
• When connected to an USB IC Card Reader with incorrect encryption settings (the Mutual Authentica- System Fail
tion Key not matching the Specified Key), causing encrypted communication to fail.
[Fault Content]
[Corrective Actions] EP Accessory - Accessory Type Setting Error
• As this may sometimes be corrected by rebooting, try turning the power OFF and ON.
[Detection Conditions]
• If the problem persists after turning the power OFF then ON, the encryption settings of the connected
’The system data 850-007 has not been set properly (Detected in FX only. This should not be treated as
USB IC Card Reader is wrong. Connect an USB IC Card Reader that has never been used before, or one
that has had its encryption settings initialized as factory default settings to the machine and turn the Fail.)’
power OFF then ON.
[Corrective Actions]
021-215 Invalid Accessory Kind Setting Check that the System Data 850-007 is set correctly and make the setting again.
Turn the power OFF then ON. If the problem persists, perform the following.
[Error Type]
1. Check the connection to the EP accessory, pull out and insert the EPSV Board and replace the
local
cable.
[Fault Content] Check whether the Controller ROM is the latest version and upgrade it to the latest.
Invalid Accessory Kind Setting If the Controller ROM is the latest version, there is no need to download it.
[Detection Conditions] 2. If the problem persists, replace the EPSV-IF Board.
The value set in NVM850-007 (Billing/Adding Up Device Type Setting) is different from the type of the If the problem persists, perform the following procedure to repair it.
connected accessory. Perform the procedures after obtaining reports in OF-01 Common System Fail.
[Corrective Actions]
Change the value in NVM850-007 to the appropriate one for the connected accessory, then power OFF 021-400 Check Request
then ON. Or replace the connected accessory with the appropriate one for the setting, then power OFF
then ON. [Error Type]
info

021-360 EP Accessory Fail [Fault Content]

Check Request Information
[Error Type]
System Fail
[Detection Conditions]
Detected Check Request.
[Fault Content]
EP Accessory Fail
[Corrective Actions]
Perform checks.
 [Fault Name]
021-401 USB IC Card Reader connection error info Couldn’t Resolve Host Name Fail
[Error Type] [Error Type]
info Information
[Fault Content] [Fault Content]
Info that USB IC Card Reader Connection Status is incorrect Server Address Resolution Error
[Detection Conditions] [Detection Conditions]
The number of USB IC Card Readers (including other certification devices besides Reader) set up and Failed to resolve the address of the server name.
inserted is larger than the number set on the device. [Corrective Actions]
[Corrective Actions] Check the following.
Disconnect the USB IC Card Reader that caused this error to occur from the USB connector. -Check the connection of the LAN cable.
-Check the DNS server address settings.
-Check the default gateway settings.
021-402 Couldn’t Resolve Proxy Name Fail -Check the subnet mask settings.
-Check the EP server URL settings. [Chain-Link (920-003)]
[Fault Name]
Couldn’t Resolve Proxy Name Fail
If the problem persists after checking the above settings, there may be a network failure or DNS server
[Error Type] failure. Discuss with the Network Administrator.
Information
[Fault Content] If the problem persists in a properly functioning network, obtain the pfshowinfo9 log and network log
EP-BB Proxy Server Address resolution error immediately after the problem has occurred and contact the support department for instructions.
[Detection Conditions] 2.5.1 Logging/Extraction Tool Function Explanation

Failed to resolve the address of the proxy server name. 021-404 Couldn’t Connect to Host/Proxy Fail
[Corrective Actions] [Fault Name]
Check the following. Couldn’t Connect to Host/Proxy Fail
-Check the connection of the LAN cable. [Error Type]
-Check the DNS server address settings. Information
-Check the default gateway settings. [Fault Content]
-Check the subnet mask settings.
Server Connection Error
[Detection Conditions]
If the problem persists after checking the above settings, there may be a network failure or DNS server
Unable to connect to the server or proxy server(Including cases where the server is not turned ON)
failure. Discuss with the Network Administrator.
[Corrective Actions]
For BB-Direct configuration, check the following: Check the following.
-Check the EP proxy server URL settings. [Chain-Link (920-35) or KO settings] -Check the connection of the LAN cable.
-Check the default gateway settings.
If the problem persists in a properly functioning network, obtain the pfshowinfo9 log and network log -Check the subnet mask settings.
immediately after the problem has occurred and contact the support department for instructions. -Check the EP server settings. [Chain-Link (920-003 to 920-006)]
2.5.1 Logging/Extraction Tool Function Explanation
021-403 Couldn’t Resolve Host Name Fail For BB-Direct configuration, check the following:
-Check the EP proxy server settings. [Chain-Link (920-035 to 920-039) or KO settings]

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If the problem persists after checking the above settings, there may be a network failure or the FQDN of [Error Type]
the EPA server may have been changed (If the EPA Server is used). Contact the client’s Network Admin- Information
istrator.
[Fault Content]
If the problem persists in a properly functioning network, obtain the pfshowinfo9 log and network log Proxy Authentication Error
immediately after the problem has occurred and contact the support department for instructions. [Detection Conditions]
2.5.1 Logging/Extraction Tool Function Explanation Authentication of the proxy server has failed. (HTTP Status code 407 received)
021-405 Couldn’t Establish SSL Session Fail [Corrective Actions]
[Fault Name] Check the following.
Couldn’t Establish SSL Session Fail -Check the EP proxy server authentication user.
-Check the EP proxy server authentication password.
[Error Type]
Information
If the problem persists after checking the above settings, there may be a network failure or the proxy
[Fault Content] server settings may have changed/failed. Contact the client’s Network Administrator.
SSL Session Error If the problem persists in a properly functioning network, obtain the pfshowinfo9 log and network log
[Detection Conditions] immediately after the problem has occurred and contact the support department for instructions.
An error has occurred during SSL/TLS handshake. 2.5.1 Logging/Extraction Tool Function Explanation
[Corrective Actions] 021-408 A Connection to Host/Proxy has Timed Out Fail
Turn the power OFF and ON. [Fault Name]
If the problem still persists, perform the following: A Connection to Host/Proxy has Timed Out Fail
Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact [Error Type]
the Support Department for instructions.
Information
2.5.1 Logging/Extraction Tool Function Explanation
[Fault Content]
021-406 An Invalid Peer Certificate has Received Fail Communication Timeout
[Fault Name] [Detection Conditions]
An Invalid Peer Certificate has Received Fail
Communication timeout has occurred.
[Error Type] [Corrective Actions]
Information Check the following.
[Fault Content] -Check the connection of the LAN cable.
Invalid SSL Certificate (Edge Server) -Check the default gateway settings.
[Detection Conditions] -Check the DNS server address settings.
The SSL certificate of the server is invalid. -Check the subnet mask settings.
[Corrective Actions] -Check the EP server settings. [Chain-Link (920-003 to 920-006)]
Turn the power OFF and ON.
If the problem still persists, perform the following: For BB-Direct configuration, check the following:
Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact -Check the EP proxy server settings. [Chain-Link (920-035 to 920-039) or KO settings]
the Support Department for instructions.
2.5.1 Logging/Extraction Tool Function Explanation If the problem persists after checking the above settings, there may be a network failure or the FQDN of
the EPA server may have been changed (If the EPA Server is used). Contact the client’s Network Admin-
021-407 Proxy Unauthorized Access Fail istrator.
[Fault Name]
Proxy Unauthorized Access Fail
 If the problem persists in a properly functioning network, obtain the pfshowinfo9 log and network log
immediately after the problem has occurred and contact the support department for instructions. If the problem persists after checking the above settings, there may be a network failure. Contact the cli-
2.5.1 Logging/Extraction Tool Function Explanation ent’s Network Administrator.
021-409 A Miscellaneous HTTP Session Error has Detected Fail
If the problem persists in a properly functioning network, obtain the pfshowinfo9 log and network log
[Fault Name] immediately after the problem has occurred and contact the support department for instructions.
A Miscellaneous HTTP Session Error has Detected Fail 2.5.1 Logging/Extraction Tool Function Explanation
[Error Type]
021-411 A Connection to CA has Timed Out Fail
Information
[Fault Name]
[Fault Content]
A Connection to CA has Timed Out Fail
Communication Library Error
[Error Type]
[Detection Conditions]
Information
An error (uncategorized) has occurred in the communication library.
[Fault Content]
[Corrective Actions]
Certificate Authority (CA) communication timeout
Turn the power OFF and ON.
[Detection Conditions]
If the problem still persists, perform the following: A timeout has occurred at the communication with the Certificate Authority (CA) (when obtaining the EP
certificate).
Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact
the Support Department for instructions. [Corrective Actions]
2.5.1 Logging/Extraction Tool Function Explanation Check the following.
-Check the connection of the LAN cable.
021-410 Couldn’t Connect to CA Fail
-Check the DNS server address settings.
[Fault Name] -Check the default gateway settings.
Couldn’t Connect to CA Fail
-Check the subnet mask settings.
[Error Type]
Information For the BB-Direct configuration:
[Fault Content] -Check the EP proxy server settings. [Chain-Link (920-035 to 920-039) or KO settings]
Certificate Authority (CA) communication error
[Detection Conditions] For the EPA-Server configuration:
A communication error has occurred at the communication with the Certificate Authority (CA) (when -Check the EP server settings. [Chain-Link (920-003 to 920-006)]
obtaining the EP certificate).
[Corrective Actions] If the problem persists after checking the above settings, there may be a network failure. Contact the cli-
ent’s Network Administrator.
Check the following.
-Check the connection of the LAN cable.
If the problem persists in a properly functioning network, obtain the pfshowinfo9 log and network log
-Check the DNS server address settings.
immediately after the problem has occurred and contact the support department for instructions.
-Check the default gateway settings.
2.5.1 Logging/Extraction Tool Function Explanation
-Check the subnet mask settings.
021-412 Couldn't resolve proxy name (CA) Fail.
For the BB-Direct configuration: [Fault Name]
-Check the EP proxy server settings. [Chain-Link (920-035 to 920-039) or KO settings] Couldn't resolve proxy name (CA) Fail.
[Error Type]
For the EPA-Server configuration: Information
-Check the EP server settings. [Chain-Link (920-003 to 920-006)]

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[Fault Content] If the problem persists after checking the above settings, there may be a network failure or DNS server
Proxy Server Address Resolution Error (CA) failure. Contact the client's Network Administrator.

[Detection Conditions]
If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet
Address resolution of the EP proxy server name has failed when acquiring EP certificate. immediately after the problem has occurred and contact the Support Department.

’SECEP_RESOLVE_PROXY’ was returned due to secep.

021-414 Couldn't connect to host/proxy (CA) Fail.
[Corrective Actions] [Fault Name]
Check the following in the Device. Couldn't connect to host/proxy (CA) Fail.

-Check the connection of the LAN cable. [Error Type]

-Check the DNS server address settings. Information
-Check the default gateway settings. [Fault Content]
-Check the subnet mask settings. Server Connection Error (CA)
[Detection Conditions]
For BB-Direct configuration, check the following: Unable to connect to the EP client certificate issuance station or the EP proxy server when acquiring the
-Check the EP proxy server URL settings. (Chain-Link(920-035) or KO setting) EP certificate. Either that or unable to receive the response from the EP client certificate station.
Due to secep, the case of ’SECEP_CONNECT_ERROR’ (server Power OFF will be included), or the
If the problem persists after checking the above settings, there may be a network failure or DNS server ’SECEP_GOT_NOTHING’ was returned.
failure. Contact the client's Network Administrator. [Corrective Actions]
Check the following in the Device.
If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet -Check the connection of the LAN cable.
immediately after the problem has occurred and contact the Support Department. -Check the DNS server address settings.
021-413 Couldn't resolve host name (CA) Fail. -Check the default gateway settings.
[Fault Name] -Check the subnet mask settings.
Couldn't resolve host name (CA) Fail.
[Error Type] For BB-Direct configuration, check the following:
-Check the EP proxy server settings. (Chain-Link(920-035~920-039) or KO setting)
Information
[Fault Content]
If the problem still persists after checking the above setting, contact the client's network administrator
Server Address Resolution Error (CA)
since there is a possibility of the router being blocked by firewall setting, network failure, or EPA-Server of
[Detection Conditions] FQDN having been changed (in case of EPA-Server mode).
Address resolution of EP client certificate issuance station host name has failed when acquiring the EP
certificate.
If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet
’SECEP_RESOLVE_HOST’ was returned due to secep. immediately after the problem has occurred and contact the Support Department.
[Corrective Actions] 021-415 Couldn't establish SSL session (CA) Fail.
Check the following in the Device. [Fault Name]
-Check the connection of the LAN cable. Couldn't establish SSL session (CA) Fail.
-Check the DNS server address settings.
[Error Type]
-Check the default gateway settings.
Information
-Check the subnet mask settings.
[Fault Content]
SSL Session Error (CA)
[Detection Conditions] 021-417 Proxy unauthorized access (CA) Fail.
An error occurred during handshake of SSL/TLS when acquiring the EP certificate. [Fault Name]
’SECEP_SSL_CONNECT_ERROR’ was returned due to secep.
Proxy unauthorized access (CA) Fail.
[Corrective Actions] [Error Type]
Check the following in the Device. Information
-Check the connection of the LAN cable.
[Fault Content]
-Check the DNS server address settings.
Proxy Authentication Error (CA)
-Check the default gateway settings.
-Check the subnet mask settings.
[Detection Conditions]
Failed to authenticate the EP proxy server when acquiring the EP certificate.
-Check the EP proxy server settings.
’SECEP_PROXY_UNAUTHORIZED_ACCESS’ was returned due to secep.
-Check the SSL version setting (Chain-Link(701-133)) (DMP-X and later)
[Corrective Actions]
If the problem persists after checking the above setting, contact the network administrator since there is a Check the following in the Device.
possibility of the SSL version of the applicable device being blocked by the router/firewall setting, or DNS -Check the URL of the EP proxy server.
server failure or network failure. -Check the EP proxy server authentication user.
-Check the EP proxy server authentication password.
If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet
immediately after the problem has occurred and contact the Support Department.
If the problem persists after checking the above settings, there may be a network failure or the proxy
021-416 An invalid peer certificate has received (CA) Fail. server settings may have changed/failed. Contact the client's Network Administrator.
[Fault Name]
If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet
An invalid peer certificate has received (CA) Fail.
immediately after the problem has occurred and contact the Support Department.
[Error Type]
Information
021-418 An invalid CFILE has received Fail.
[Fault Content] [Fault Name]
An invalid CFILE has received Fail.
SSL Certificate Invalid (CA)
[Detection Conditions] [Error Type]
Information
The SSL server certificate of the EP client certificate issuance station is not legitimate when acquiring the
EP certificate. [Fault Content]
’SECEP_SSL_PEER_CERTIFICATE’ was returned due to secep. EP proxy server auto detect error (PAC file format invalid)
[Corrective Actions] [Detection Conditions]
Check the following in the Device. The format of the PAC file (CFILE) acquired during EP proxy setting is invalid (an error occurred during
-Check the connection of the LAN cable. JavaScript execution).
-Check the DNS server address settings.
-Check the default gateway settings. ’APD_ERROR_CFILE_FORMAT’ was returned due to apdlib.
-Check the subnet mask settings. [Corrective Actions]
-Check the EP proxy server settings. Check with the network administrator about the format of the PAC file since there is a possibility of PAC
file (CFILE) that is registered to the HTTP server is written in an invalid manner Javascript.
If the problem still persists after checking the above setting, contact the network administrator since
there is a possibility of a problem with the DNS server setting or SSL proxy server setting. If the problem persists, collect the pfshowinfo9 log immediately after the problem has occurred and con-
tact the Support Department.
If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet 021-419 The result of searching proxy is invalid Fail.
immediately after the problem has occurred and contact the Support Department.

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[Fault Name] If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet
The result of searching proxy is invalid Fail. immediately after the problem has occurred and contact the Support Department.

[Error Type] 021-421 Couldn't connect to server to get CFILE Fail.

Information [Fault Name]
[Fault Content] Couldn't connect to server to get CFILE Fail.
EPproxy server auto detect error (PAC file execution error) [Error Type]
[Detection Conditions] Information
The return value as a result of executing FindProxyForURL of PAC file (CFILE) that was acquired during [Fault Content]
the EP proxy setting is invalid. EP proxy error auto detect error (PAC file acquiring communication connection error)
[Detection Conditions]
’APD_ERROR_CFILE_RESULT’ was returned due to apdlib.
Unable to acquire the PAC file (CFILE) (Connection error).
[Corrective Actions] ’APD_ERROR_CFILE_GET_CONNECT’ was returned due to apdlib.
Check with the client's network administrator to see if there is any error in the PAC file (CFILE) that is reg- [Corrective Actions]
istered to the HTTP server.
Check the following in the Device.
-Check the connection of the LAN cable.
If the problem persists, collect the pfshowinfo9 log immediately after the problem has occurred and con-
-Check the DNS server address settings.
tact the Support Department.
-Check the subnet mask settings.
021-420 A connection has timed out to get CFILE Fail. -Check the default gateway settings.
[Fault Name] -Check the EP-BB proxy detection method setting (920-067).
A connection has timed out to get CFILE Fail.
[Error Type]
Information If the problem persists after checking the above setting, contact the network administrator since there is a
[Fault Content] possibility of HTTP server that provides the PAC file (CFILE), DNS server failure or a network failure.

EPproxy server auto detect error (PAC file acquiring communication timeout)
If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet
[Detection Conditions] immediately after the problem has occurred and contact the Support Department.
Unable to acquire the PAC file because communication timeout has occurred with the HTTP server dur-
ing PAC file acquiring communication (CFILE) during the EP proxy setting. 021-422 CFILE not found Fail.
’APD_ERROR_CFILE_GET_TIMEOUT’ was returned due to apdlib. [Fault Name]
[Corrective Actions] CFILE not found Fail.
Check the following in the Device. [Error Type]
-Check the connection of the LAN cable. Information
-Check the DNS server address settings. [Fault Content]
-Check the default gateway settings. EP proxy server auto detect error (PAC file cannot be found)
-Check the subnet mask settings. [Detection Conditions]
-Check the EP-BB proxy detection method setting (920-067).
Unable to find the PAC file (CFILE) in the HTTP server during EP proxy setting.
’APD_ERROR_CFILE_GET_NOTFOUND’ was returned due to apdlib.
Contact the client's network administrator since there is a possibility of HTTP server failure or network
failure that provides the PAC file (CFILE).
[Corrective Actions]
Check the following in the Device.
Either that or there is the possibility of network failure, so contact the client's network administrator.
Check the EP-BB proxy detection method setting(920-067).
 If the problem persists after checking the above setting, contact the network administrator since there is a
possibility of PAC file (CFILE) not registered to the HTTP server, or the PAC file URL information is If the problem persists after checking the above setting, check the following with the network administra-
wrong. tor.
Check the DHCP server or the PAC file URL information (CURL) registered in DNS server.
If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet -Check if the DHCP option is 252.
immediately after the problem has occurred and contact the Support Department.
-Check if the SRV record of the ’wpad. (domain name)’ host is correct.
021-423 Couldn't get CFILE by size over Fail.
[Fault Name] If the problem persists after checking the above, collect the pfshowinfo9 log and network packet immedi-
ately after the problem has occurred and contact the Support Department.
Couldn't get CFILE by size over Fail.
[Error Type] 021-425 A connection has timed out to get CURL Fail.
Information [Fault Name]
[Fault Content] A connection has timed out to get CURL Fail.
EP proxy server auto detect error (PAC file size exceeded) [Error Type]
[Detection Conditions] Information
Unable to acquire the PAC file because the size of the PAC file (CFILE) was too large during EP proxy set- [Fault Content]
ting. EP proxy server auto detect error (PAC file URL information cannot be found)
’APD_ERROR_CFILE_GET_NOSPC’ was returned due to apdlib. [Detection Conditions]
[Corrective Actions] URL information (CURL) was not found in DHCP server or DNS server during the communication for
Check the following in the Device. acquiring PAC file URL information.
Check the EP-BB proxy detection method setting(920-067). ’APD_ERROR_CURL_GET_TIMEOUT’ was returned due to apdlib.
[Corrective Actions]
If the problem persists after checking the above setting, check with the client's network administrator Check the following in the Device.
whether the PAC file (CFILE) registered to HTTP server has exceeded 64KB, and if it exceeds 64KB, cor-
-Check the connection of the LAN cable.
rect it so that is will fit into this size. Change the EP-BB proxy detection method to a different method.
-Check the DNS server address settings.
-Check the default gateway settings.
If the problem persists after checking the above, collect the pfshowinfo9 log and network packet immedi-
ately after the problem has occurred and contact the Support Department. -EP-BB Proxy Detection Method Setting (920-067)

021-424 Invalid CURL format has detected Fail. If the problem persists after checking the above setting, contact the network administrator since there is a
[Fault Name] possibility of DHCP server or DNS server failure which the URL information (CURL) of PAC file is regis-
Invalid CURL format has detected Fail. tered, or a network failure.
[Error Type]
If the problem persists after checking the above, collect the pfshowinfo9 log and network packet immedi-
Information
ately after the problem has occurred and contact the Support Department.
[Fault Content]
EP proxy server auto detect error (PAC file URL information invalid)
021-426 CURL couldn't be obtained from CFILE Fail.
[Detection Conditions] [Fault Name]
The (CURL) format of PAC file URL information is invalid. CURL couldn't be obtained from CFILE Fail.

’APD_ERROR_CURL_FORMAT’ was returned due to apdlib. [Error Type]

[Corrective Actions] Information

Check the following in the Device. [Fault Content]

-Check the EP-BB proxy detection method setting (CWIS or 920-067), PAC file storage destination EP proxy server suto detect error PAC file URL information acquiring communication timeout)
URL(CWIS or 920-068).

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[Detection Conditions] - Obtain the PfShowInfo8 log, and contact the Support Department.
Communication timeout with the DHCP server or the DNS server when acquiring the URL information 021-428 Out of range Fail (3Gnet-BOX).
(CURL) of PAC file.
[Fault Name]
’APD_ERROR_CURL_GET_NOTFOUND’ was returned due to apdlib.
Out of range Fail (3Gnet-BOX).
[Corrective Actions]
[Error Category]
Check the following in the Device.
Information
-Check the EP-BB proxy detection method setting (920-067).
[Fault Contents]
Signal is out of range (3Gnet-BOX)
If the problem persists after checking the above setting, contact the network administrator since there is a
possibility of a flaw in the server setting of the DHCP server or the DNS server where the PAC file URL [Conditions for detection]
information (CURL) is registered. The signal of the 3G line used by 3Gnet-BOX is out of range

If the problem persists after checking the above, collect the pfshowinfo9 log and network packet immedi- "SESSMGR_USBRNDIS_ERR_OUT_OF_RANGE" is returned from SessionMgr.
ately after the problem has occurred and contact the Support Department. Or, "SECEP_BEE_COMM_OUT_OF_RANGE" is returned from secep.
021-427 3G connection timeout Fail (3Gnet-BOX). [Procedure]
[Fault Name] Raise the antenna if it has fallen.
3G connection timeout Fail (3Gnet-BOX). If the problem persists, power OFF/ON.
[Error Category] Print out the 3Gnet-BOX diagnostics report, and if the signal is low or out of range,
Information or the signal strength LED indicator of 3Gnet-BOX is not 2 or more, perform the following.
[Fault Contents]
3G line connection timeout (3Gnet-BOX) - Raise the 3Gnet-BOX antenna if it has fallen.
- Things near the antenna which are shielding it should be removed.
[Conditions for detection]
Connection timeout for 3G line used by 3Gnet-BOX.
When the problem persists after the checks, reset the 3Gnet-BOX, power Off/On the MF machine.

"SESSMGR_USBRNDIS_ERR_CONNECT_TIMEOUT" is returned from SessionMgr.

Or, "SECEP_BEE_CONNECT_TIMEOUT" is returned from secep.
If that also did not work,
[Procedure] - 3Gnet-BOX diagnostics report
Print out the 3Gnet-BOX diagnostics report, and check the following items.
- Obtain the PfShowInfo8 log, and contact the Support Department.
- If USB connection status is not connected, check the status of the USB connection of 3Gnet-BOX.
- If signal is low or out of range, perform the following.
- Raise the 3Gnet-BOX antenna if it has fallen.
021-429 SIM card NG Fail (3Gnet-BOX).
- Things near the antenna which are shielding it should be removed. [Fault Name]
- Check that appropriate values are set for LAN-IP address, WAN-DNS server address, etc, and USB SIM card NG Fail (3Gnet-BOX).
RNDIS adapter. [Error Category]
Information
Check that there are no maintenance/communication fault occurring in respect of the 3G line (dedicated [Fault Contents]
line) (company-wide announcement, etc).
SIM card error (3Gnet-BOX)

When the problem persists after the checks, reset the 3Gnet-BOX, power Off/On the MF machine.
[Conditions for detection]
Status of SIM card inserted in 3Gnet-BOX is error.

If that also did not work,

- 3Gnet-BOX diagnostics report "SESSMGR_USBRNDIS_ERR_SIM_NG", "SIM_CONFIRMING" is returned from SessionMgr.
 [Conditions for detection]
Or, "SECEP_BEE_SIM_NG", "SECEP_BEE_SIM_CONFIRMING" is returned from secep. USB connection with 3Gnet-BOX failed.
[Procedure]
Check that the proper SIM card is inserted correctly in 3Gnet-BOX. "SESSMGR_USBRNDIS_ERR_USB_CONNECT" is returned from SessionMgr.
Or, "SECEP_BEE_USB_CONNECT_ERR" is returned from secep.
When the problem persists after the checks, reset the 3Gnet-BOX, power Off/On the MF machine. [Procedure]
Check that the USB cable connecting the 3Gnet-BOX and MF machine is not disconnected, and if yes,
reconnect it, then power OFF/ON.
If that also did not work,
- 3Gnet-BOX diagnostics report When the problem persists after the checks, reset the 3Gnet-BOX, power Off/On the MF machine.
- Obtain the PfShowInfo8 log, and contact the Support Department.

021-430 Time setting Fail (3Gnet-BOX). If that also did not work,
- 3Gnet-BOX diagnostics report
[Fault Name]
- Obtain the PfShowInfo8 log, and contact the Support Department.
Time setting Fail (3Gnet-BOX).
[Error Category]
Information
021-432 Cannot routing Fail (3Gnet-BOX).
[Fault Contents] [Fault Name]
Time synchronization failure (3Gnet-BOX) Cannot routing Fail (3Gnet-BOX).

[Conditions for detection] [Error Category]

Information
Time synchronization with 3Gnet-BOX failed.
[Fault Contents]
"SESSMGR_USBRNDIS_ERR_TIME_SETTING" is returned from SessionMgr. MFP communication path determination failure (3Gnet-BOX)
[Procedure] [Conditions for detection]
Check the time setting of the device, and if incorrect, reset the time, then power OFF/ON. MFP address for 3G line used by 3Gnet-BOX is not set, or routing configuration failed.

When the problem persists after the checks, reset the 3Gnet-BOX, power Off/On the MF machine. "SESSMGR_USBRNDIS_ERR_MFP_IPADDR", "SESSMGR_USBRNDIS_ERR_ROUTING" is
returned from SessionMgr.
Or, "SECEP_BEE_RUTING_ERR", "SECEP_BEE_MFP_IPADDR_ERR" is returned from secep.

If that also did not work, [Procedure]

- 3Gnet-BOX diagnostics report Reset the 3Gnet-BOX, power Off/On the MF machine.
- Obtain the PfShowInfo8 log, and contact the Support Department.
If that also did not work,
- 3Gnet-BOX diagnostics report
021-431 USB connection timeout Fail (3Gnet-BOX).
- Obtain the PfShowInfo8 log, and contact the Support Department.
[Fault Name]
USB connection timeout Fail (3Gnet-BOX).
021-433 Over max call Fail (3Gnet-BOX).
[Error Category]
Information
[Fault Name]
Over max call Fail (3Gnet-BOX).
[Fault Contents]
Connection timeout with USB (3Gnet-BOX)
[Error Category]
Information

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[Fault Contents]
Simultaneous line connections exceeded (3Gnet-BOX) 021-435 Cannot open 3G connection Fail (3Gnet-BOX).
[Conditions for detection] [Fault Name]
Exceeding simultaneous connections to the 3G line used by 3Gnet-BOX is detected. Cannot open 3G connection Fail (3Gnet-BOX).
[Error Category]
"SESSMGR_USBRNDIS_ERR_MFP_MAX_CALL" is returned from SessionMgr.Or,
Information
"SECEP_BEE_MFP_MAX_CALL" is returned from secep.
[Fault Contents]
[Procedure]
3G line connection error (3Gnet-BOX)
Power OFF/ON the MF machine.
[Conditions for detection]
Duplicate IP address was detected at MFP when connecting to the 3G line used by 3Gnet-BOX, or error
When the problem persists after the checks, reset the 3Gnet-BOX, power Off/On the MF machine.
of requiring the reset of the adapter and restart of the device was detected, and line connection failed.

"SESSMGR_USBRNDIS_ERR_DETECTED_DUPLICATED_ADDR",
If that also did not work,
"SESSMGR_USBRNDIS_ERR_REQUIRE_REST" is returned from SessionMgr.
- 3Gnet-BOX diagnostics report
Or, "SECEP_BEE_DUPLICATED_ADDR_ERR", "SECEP_BEE_REQUIRE_RST" is returned from
- Obtain the PfShowInfo8 log, and contact the Support Department. secep.
[Procedure]
021-434 3GAdapter Error Fail (3Gnet-BOX). Reset the 3Gnet-BOX, power Off/On the MF machine.
[Fault Name]
3GAdapter Error Fail (3Gnet-BOX). When the problem persists after the checks, reset the 3Gnet-BOX, power Off/On the MF machine.
[Error Category]
Information
If that also did not work,
[Fault Contents]
- 3Gnet-BOX diagnostics report
3G Adapter Error (3Gnet-BOX)
- Obtain the PfShowInfo8 log, and contact the Support Department.
[Conditions for detection]
Error at the 3Gnet-BOX occurred.
021-436 DNS Resolver init Fail (3Gnet-BOX).
"SESSMGR_USBRNDIS_ERR_ADAPTER_OTHER", [Fault Name]
"SESSMGR_USBRNDIS_ERR_ADPTER_CANNOT_OPERATE" is returned from SessionMgr. DNS Resolver init Fail (3Gnet-BOX).
[Error Category]
Or, "SECEP_BEE_ADAPTER_OTHER_ERR", "SECEP_BEE_CANNOT_OPERATE" is returned Information
from secep.
[Fault Contents]
[Procedure] DNS library not initialized (3Gnet-BOX)
Reset the 3Gnet-BOX, power Off/On the MF machine.
[Conditions for detection]
Communication library which is not initialized when connecting to the 3G line used by 3Gnet-BOX is
When the problem persists after the checks, reset the 3Gnet-BOX, power Off/On the MF machine. detected.

"EAI_AGAIN" is returned from DNSResolver.

If that also did not work,
[Procedure]
- 3Gnet-BOX diagnostics report
Power OFF/ON the MF machine.
- Obtain the PfShowInfo8 log, and contact the Support Department.
When the problem persists after the checks, reset the 3Gnet-BOX, power Off/On the MF machine.
 [Fault Contents]
DNS name resolution error (3Gnet-BOX).
If that also did not work, [Conditions for detection]
- 3Gnet-BOX diagnostics report
Name resolution of EP server during 3Gnet-BOX communication failed.
- Obtain the PfShowInfo8 log, and contact the Support Department.

"EAI_NONAME" is returned from DNSResolver.

021-437 DNS connect Fail (3Gnet-BOX). [Procedure]
[Fault Name] Print out the 3Gnet-BOX diagnostics report, and check the following items.
DNS connect Fail (3Gnet-BOX). - If signal is low or out of range, perform the following.
[Error Category] - Raise the 3Gnet-BOX antenna if it has fallen.
Information - Things near the antenna which are shielding it should be removed.
[Fault Contents] - Check that appropriate values are set for LAN-IP address, WAN-DNS server address, etc, and USB
RNDIS adapter.
DNS server communication error (3Gnet-BOX).
[Conditions for detection] When the problem persists after the checks, reset the 3Gnet-BOX, power Off/On the MF machine.
DNS server communication error occurred during 3G communication used by 3Gnet-BOX.

"EAI_FAIL" is returned from DNSResolver.

If the problem persists, check with the Help Desk if there is any communication fault with the 3G line (ded-
Or, "SECEP_BEE_DNS_CONNECT_ERR" is returned from secep. icated line).
[Procedure]
Print out the 3Gnet-BOX diagnostics report, and check the following items. If that also did not work,
- If signal is low or out of range, perform the following. - 3Gnet-BOX diagnostics report
- Raise the 3Gnet-BOX antenna if it has fallen. - Obtain the PfShowInfo8 log, and contact the Support Department.
- Things near the antenna which are shielding it should be removed.
- Check that appropriate values are set for LAN-IP address, WAN-DNS server address, etc, and USB 021-439 DNS resolve Host (CA) Fail (3Gnet-BOX).
RNDIS adapter.
[Fault Name]
Check that there are no maintenance/communication fault occurring in respect of the 3G line (dedicated DNS resolve Host (CA) Fail (3Gnet-BOX).
line) (company-wide announcement, etc). [Error Category]
Information
When the problem persists after the checks, reset the 3Gnet-BOX, power Off/On the MF machine. [Fault Contents]
DNS name resolution (CA) error (3Gnet-BOX).
[Conditions for detection]
If that also did not work,
Name resolution of CA server during 3Gnet-BOX communication failed.
- 3Gnet-BOX diagnostics report
- Obtain the PfShowInfo8 log, and contact the Support Department.
"SECEP_BEE_RESOLVE_HOST" is returned from secep.
[Procedure]
021-438 DNS resolve host Fail (3Gnet-BOX). Print out the 3Gnet-BOX diagnostics report, and check the following items.
[Fault Name] - If signal is low or out of range, perform the following.
DNS resolve host Fail (3Gnet-BOX). - Raise the 3Gnet-BOX antenna if it has fallen.
[Error Category] - Things near the antenna which are shielding it should be removed.
Information

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- Check that appropriate values are set for LAN-IP address, WAN-DNS server address, etc, and USB [Detection Conditions]
RNDIS adapter. When the Fax send billing function is enabled, the following cases occurs:
1. There was an attempt to start up a job for accessory billing in the middle of a Fax send Job operation.
Check that there are no maintenance/communication fault occurring in respect of the 3G line (dedicated 2. There was an attempt to start up a Fax send Job in the middle of a Job for accessory billing opera-
line) (company-wide announcement, etc).
tion. This Fault is not detected when the Fax send billing function is disabled.
[Corrective Actions]
When the problem persists after the checks,
Wait for the currently running Job to complete, and then restart the job.
reset the 3Gnet-BOX, power Off/On the MF machine.
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the support department for instructions.
If that also did not work, 2.5.1 Log collection/extraction tool function explanation
- 3Gnet-BOX diagnostics report
- Obtain the PfShowInfo8 log, and contact the Support Department.
021-501 Invalid URL has detected.
[Error Type]
021-440 IP Protocol inactive Fail (3Gnet-BOX).
Job Fail
[Fault Name]
[Fault Content]
IP Protocol inactive Fail (3Gnet-BOX).
Invalid Server URL
[Error Category]
[Detection Conditions]
Information
The server URL is grammatically incorrect.
[Fault Contents] libcURL returned ’’CURLE_URL_MALFORMAT’’.
IP communication error with 3Gnet-BOX (3Gnet-BOX)
[Corrective Actions]
[Conditions for detection] Turn the power OFF then ON.
TCP/IP protocol status is detected as cannot communicate during 3G communication used by 3Gnet- If the error is related to the installation operation, check the URL of the EP server again and enter the cor-
BOX.
rect one.
If the error is related to operations other than installation, use the Chain-Link to overwrite the EP (920-
Detection during Wep communication, or "SECEP_BEE_IP_PROT_INACTIVE" is returned by secep. 003) Server URL with a new value and perform the operation again.
[Procedure] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
Power OFF/ON the MF machine. occurred and contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation
When the problem persists after the checks,
reset the 3Gnet-BOX, power Off/On the MF machine. 021-502 Couldn’t resolve proxy name.
[Error Type]
If that also did not work, Job Fail
- 3Gnet-BOX diagnostics report
[Fault Content]
- Obtain the PfShowInfo8 log, and contact the Support Department.
Proxy Server Address Resolution Error
[Detection Conditions]
021-500 EPAccessoryJobExclusion Failed to resolve the address of the proxy server name.
[Error Type] libcURL returned ’’CURLE_COULDNT_RESOLVE_PROXY’’.
Job Fail [Corrective Actions]
[Fault Content] Check the following.
EP-related Product Job Exclusion – Check the connection of the LAN cable.
– Check the DNS server address settings.
 – Check the default gateway settings. [Corrective Actions]
– Check the subnet mask settings. Check the following.
For B-Direct configuration, check the following: – Check the connection of the LAN cable.
– Check the EP proxy server URL settings. (Chain-Link (920-35) or KO settings) – Check the default gateway settings.
If the problem persists after checking the above settings, there may be a network failure or DNS server – Check the subnet mask settings.
failure. Contact the client’s Network Administrator. – Check the EP server settings. (Chain-Link (920-003~920-006))
If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network log For B-Direct configuration, check the following:
immediately after the problem has occurred and contact the support department for instructions.
– Check the EP proxy server settings. (Chain-Link (920-035~920-039) or KO settings)
2.5.1 Log collection/extraction tool function explanation
If the problem persists after checking the above settings, there may be a network failure or the FQDN of
the EPA server may have been changed (If the EPA Server is used). Contact the client’s Network Admin-
021-503 Couldn’t resolve host name. istrator.
[Error Type] If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network log
immediately after the problem has occurred and contact the support department for instructions.
Job Fail
2.5.1 Log collection/extraction tool function explanation
[Fault Content]
Server Address Resolution Error
021-505 Couldn’t establish SSL session.
[Detection Conditions]
Failed to resolve the address of the server name.
[Error Type]
libcURL returned ’’CURLE_COULDNT_RESOLVE_HOST’’. Job Fail

[Corrective Actions] [Fault Content]

SSL Session Error
Check the following.
– Check the connection of the LAN cable. [Detection Conditions]
– Check the DNS server address settings. An error has occurred during SSL/TLS handshake.
– Check the default gateway settings. libcURL returned ’’CURLE_SSL_CONNECT_ERROR’’.
– Check the subnet mask settings. [Corrective Actions]
– Check the EP server URL settings. (Chain-Link (920-003)) Turn the power OFF then ON.
If the problem persists after checking the above settings, there may be a network failure or DNS server If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
failure. Contact the client’s Network Administrator. occurred and contact the support department for instructions.
If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network log 2.5.1 Log collection/extraction tool function explanation
immediately after the problem has occurred and contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation
021-506 An invalid peer certificate has received.
[Error Type]
021-504 Couldn’t connect to host/proxy. Job Fail
[Error Type] [Fault Content]
Job Fail
Invalid SSL Certificate (Edge Server)
[Fault Content] [Detection Conditions]
Server Connection Error
The SSL certificate of the server is invalid.
[Detection Conditions] libcURL returned ’’CURLE_SSL_PEER_CERTIFICATE’’.
Unable to connect to the server or proxy server [Corrective Actions]
libcURL returned ’’CURLE_COULDNT_CONNECT’’. (Including cases where the server is not turned Turn the power OFF then ON.
ON)
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
Or, libcURL returned ’’CURLE_GOT_NOTHING’’.
occurred and contact the support department for instructions.

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2.5.1 Log collection/extraction tool function explanation 2.5.1 Log collection/extraction tool function explanation

021-507 Proxy unauthorized access. 021-509 SOAP Fault: An invalid message detected.
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
Proxy Authentication Error Invalid Communication Message
[Detection Conditions] [Detection Conditions]
Authentication of the proxy server has failed. The server detected an invalid message.
libcURL returned ’’HTTP Status: 407 Proxy Authorization Required’’. The server has notified a SOAP Fault indicating that the message from the device is invalid.
[Corrective Actions] Code=Client, Subcode=InvalidMessage
Check the following. Or, an unexpected SOAP Fault was notified because of a failure in the server.
– Check the EP proxy server authentication user. [Corrective Actions]
– Check the EP proxy server authentication password. Turn the power OFF then ON.
If the problem persists after checking the above settings, there may be a network failure or the proxy If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
server settings may have changed/failed. Contact the client’s Network Administrator. occurred and contact the support department for instructions.
If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network log 2.5.1 Log collection/extraction tool function explanation
immediately after the problem has occurred and contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation
021-510 SOAP Fault: The MC already unregistered.
[Error Type]
021-508 A connection to host/proxy has timed out. Job Fail
[Error Type] [Fault Content]
Job Fail Recall Status Mismatch (EP System)
[Fault Content] [Detection Conditions]
Communication Timeout
The server detected that it is already in recalled status.
[Detection Conditions] The server has notified a SOAP Fault indicating that the device is already in recalled status on the EP sys-
Communication timeout has occurred. tem.
libcURL returned ’’CURLE_OPERATION_TIMEOUTED’’. Code=Client, Subcode=InvalidOperation, Subcode3=AlreadyUnregistered
[Corrective Actions] [Corrective Actions]
Check the following. No action is required if this error corresponds to a recall operation. Finish the servicing.
– Check the connection of the LAN cable. If the error is related to operations other than recall, check whether the EP contract has expired. If it has
– Check the default gateway settings. already expired, no action is required.
– Check the subnet mask settings. If the problem occurs when the EP contract has not expired yet, obtain the info9 or xxx.tgz log and net-
work log immediately after the problem has occurred and contact the support department for instruc-
– Check the EP server settings. (Chain-Link (920-003~920-006))
tions.
For B-Direct configuration, check the following:
2.5.1 Log collection/extraction tool function explanation
– Check the EP proxy server settings. (Chain-Link (920-035~920-039) or KO settings)
If the problem persists after checking the above settings, there may be a network failure or the FQDN of
the EPA server may have been changed (when the EPA Server is used). Contact the client’s Network 021-511 SOAP Fault: The MC already registered (WEP).
Administrator. [Error Type]
If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network log
Job Fail
immediately after the problem has occurred and contact the support department for instructions.
[Fault Content] [Corrective Actions]
Installation Status Mismatch (EP System) Check with the EP Center for the EP contract status and registration status.
[Detection Conditions] If the problem occurs regardless that the EP-DX is not registered in the EP Center, obtain the info9 or
xxx.tgz log and network log immediately after the problem has occurred and contact the support depart-
When performing installation, the server detected that it already has the WEP Installed.
ment for instructions.
When performing installation, the server has notified a SOAP Fault indicating that the device already has
WEP installed on the EP system. 2.5.1 Log collection/extraction tool function explanation
Code=Client, Subcode=InvalidOperation, Subcode3=AlreadyRegistered
[Corrective Actions] 021-514 SOAP Fault: The MC already registered (EP-TRESS).
Check with the EP Center for the EP contract status and registration status. [Error Type]
If the problem occurs regardless that the WEP is not registered in the EP Center, obtain the info9 or Job Fail
xxx.tgz log and network log immediately after the problem has occurred and contact the support depart- [Fault Content]
ment for instructions.
TRESS Installation Conflict (EP System)
2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
When performing installation, the server detected that it already has the TRESS Installed.
021-512 SOAP Fault: The MC already registered (EP-SV). When performing installation, the server has notified a SOAP Fault indicating that the device already has
[Error Type] EP-TRESS installed on the EP System.
Job Fail Code=Client, Subcode=InvalidOperation, Subcode3=AlreadyRegisteredByTRESS
[Fault Content] [Corrective Actions]
EP-SV Installation Conflict (EP System) Check with the EP Center for the EP contract status and registration status.
[Detection Conditions] If the problem occurs regardless that the EP-TRESS is not registered in the EP Center, obtain the info9 or
xxx.tgz log and network log immediately after the problem has occurred and contact the support depart-
When performing installation, the server detected that it already has the EP-SV Installed.
ment for instructions.
When performing installation, the server has notified a SOAP Fault indicating that the device already has
2.5.1 Log collection/extraction tool function explanation
EP-SV installed on the EP system.
Code=Client, Subcode=InvalidOperation, Subcode3=AlreadyRegisteredBySV
[Corrective Actions] 021-515 SOAP Fault: An invalid product code detected.
Check with the EP Center for the EP contract status and registration status. [Error Type]
If the problem occurs regardless that the EP-SV is not registered in the EP Center, obtain the info9 or Job Fail
xxx.tgz log and network log immediately after the problem has occurred and contact the support depart- [Fault Content]
ment for instructions.
Invalid Product Code
2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
The server detected an invalid product code.
021-513 SOAP Fault: The MC already registered (EP-DX). The server has notified a SOAP Fault indicating that the product code included in the message from the
[Error Type] device is invalid.
Job Fail Code=Client, Subcode=InvalidOperation, Subcode3=InvalidProductCode
[Fault Content] [Corrective Actions]
EP-DX Installation Conflict (EP System) Turn the power OFF then ON.
[Detection Conditions] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the support department for instructions.
When performing installation, the server detected that it already has the EP-DX Installed.
2.5.1 Log collection/extraction tool function explanation
When performing installation, the server has notified a SOAP Fault indicating that the device already has
EP-DX installed on the EP System.
Code=Client, Subcode=InvalidOperation, Subcode3=AlreadyRegisteredByDX 021-516 SOAP Fault: An invalid serial number detected.

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[Error Type] Code=Server, Subcode=InternalError
Job Fail [Corrective Actions]
[Fault Content] Check with the EP Center for the system operation status.
Invalid Serial Number If a failure has occurred in the EP Center, retry the operation from the UI after the EP Center has recov-
ered.
[Detection Conditions]
If the problem persists although the EP Center has recovered, obtain the info9 or xxx.tgz log and network
The server detected an invalid serial number.
log immediately after the problem has occurred and contact the support department for instructions.
The server has notified a SOAP Fault indicating that the serial number included in the message from the
2.5.1 Log collection/extraction tool function explanation
device is invalid.
Code=Client, Subcode=InvalidOperation, Subcode3=InvalidSerialNumber
[Corrective Actions] 021-519 SOAP Fault: Service is temporarily unavailable.
Turn the power OFF then ON. [Error Type]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has Job Fail
occurred and contact the support department for instructions. [Fault Content]
2.5.1 Log collection/extraction tool function explanation High Load Status Detected (EP Center)
[Detection Conditions]
021-517 SOAP Fault: The service not responded. The server detected a high load status in the EP Center.
[Error Type] The server has notified a SOAP Fault indicating that EP Center is in high load status.
Job Fail Code=Server, Subcode=ServiceTemporarilyUnavailable
[Fault Content] [Corrective Actions]
Communication Failure (EP Center) Check with the EP Center for the system operation status.
[Detection Conditions] If a failure has occurred in the EP Center, retry the operation from the UI after the EP Center has recov-
ered.
The server detected communication failure with the EP Center.
If the problem persists although the EP Center has recovered, obtain the info9 or xxx.tgz log and network
The server has notified a SOAP Fault indicating that communication failure has occurred between the log immediately after the problem has occurred and contact the support department for instructions.
Edge Server (EPA-Server for configurations installed with EPA) and its back-end.
2.5.1 Log collection/extraction tool function explanation
Code=Server, Subcode=NextServiceNotRespond
[Corrective Actions]
Check with the EP Center for the system operation status.
021-520 Couldn't connect to CA.
If a failure has occurred in the EP Center, retry the operation from the UI after the EP Center has recov- [Fault Name]
ered. Couldn't connect to CA.
If the problem persists although the EP Center has recovered, obtain the info9 or xxx.tgz log and network [Error Type]
log immediately after the problem has occurred and contact the support department for instructions.
Job
2.5.1 Log collection/extraction tool function explanation
[Fault Content]
CA Communication Error
021-518 SOAP Fault: An internal error occurred on server. [Detection Conditions]
[Error Type] A communication error has occurred when obtaining the EP certificate.
Job Fail ’SECEP_COM_ERROR’, ’SECEP_COM_UNKNOWN_ERROR’ or
[Fault Content] ’SECEP_TOO_MANY_REDIRECTS’ was returned due to secep.
Internal Error (Edge Server) [Corrective Actions]
[Detection Conditions] Check the following.
An internal error has occurred in the server. -Check the connection of the LAN cable.
The server has notified a SOAP Fault indicating that an internal error has occurred in the Edge Server. -Check the default gateway settings.
 -Check the subnet mask settings. [Error Type]
Job
For the BB-Direct configuration: [Fault Content]
-Check the EP proxy server settings. [Chain-Link (920-035 to 920-039) or KO settings]
Certificate Library Error
[Detection Conditions]
For the EPA-Server configuration:
An error has occurred in the certificate library.
-Check the EP server settings. [Chain-Link(920-003~920-006)]
Unclassified error was returned due to secep.
(Unclassified error is an internal error)
If the problem persists after checking the above settings, there may be a network failure. Contact the cli-
ent's Network Administrator. [Corrective Actions]
Turn the power OFF and ON.
If the problem persists in a properly functioning network, obtain the pfshowinfo9 log and network log If the status does not improve, collect pfshowinfo9 log and network log immediately after the issue
immediately after the problem has occurred and contact the support department for instructions. occurred and contact the Support Department.

If the problem persists, turn the power OFF and ON, then obtain the log and contact the Support Depart- If the problem persists, turn the power OFF and ON, then obtain the log and contact the Support Depart-
ment. ment.
2.5.1 Explanation of Log Collection/Extraction Tool Functions 2.5.1 Explanation of Log Collection/Extraction Tool Functions

021-521 A connection to CA has timed out. 021-523 An internal error has occurred.
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
CA Communication Timeout Internal Error
[Detection Conditions] [Detection Conditions]
Timeout has occurred when obtaining the EP certificate. Software failure where processing can still continue was detected.
secep returned ’’SECEP_TIMEOU’’. Or, a memory access error where processing can still continue was detected.
[Corrective Actions] Or, libcURL returned ’’CURLE_SEND_ERROR’’.
Check the following. Or, libcURL returned ’’CURLE_RECV_ERROR’’.
– Check the connection of the LAN cable. [Corrective Actions]
– Check the default gateway settings. If the SOAP port stops, start.
– Check the subnet mask settings. If the situation is not improved, power OFF then ON.
For the BB-Direct configuration: If the situation is still not improved, obtain the pfshowinfo9 log and network log immediately after the prob-
– Check the EP proxy server settings. (Chain-Link (920-035~920-039) or KO settings) lem occurs, and contact the support division for directions.

For the EPA-Server configuration: 2.5.1 Log collection/extraction tool function explanation

– Check the EP server settings. (Chain-Link (920-003~920-006)) When the aggregation server is installed but its version is 1.0.x, the function of updating software is not
supported. So check the logs on the aggregation server.
If the problem persists after checking the above settings, there may be a network failure. Contact the cli-
ent’s Network Administrator.
If the problem persists in a properly functioning network, obtain the info9 or xxx.tgz log and network log 021-524 A registeration conflict has detected.
immediately after the problem has occurred and contact the support department for instructions. [Error Type]
Job Fail
021-522 A miscellaneous CA comm error has detected. [Fault Content]
[Fault Name] Installation Status Mismatch
A miscellaneous CA comm error has detected.

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[Detection Conditions]
Although installation was instructed, it was detected internally that the status is ’Installed’. 021-527 An invalid message has received.
At the start of the installation process, it was detected that the system data ’’Installation Status’ is not set [Error Type]
to ’Not Installed’.
Job Fail
[Corrective Actions]
[Fault Content]
Turn the power OFF then ON.
Invalid Communication Message (Edge Server)
If the problem persists, use Chain-Link(920-001) to change ’Installation Status’ to ’Not Installed’ and
retry the operation. [Detection Conditions]
If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and An invalid message was received from the server.
contact the support department for instructions. libcURL returned ’’HTTP Status: 4XX’’.
2.5.1 Log collection/extraction tool function explanation Or, an invalid SOAP Fault was received. (e.g. An unknown code or subcode, etc.)
021-525 An unregistration conflict has detected. Or, an invalid SOAP Response was received.

[Error Type] [Corrective Actions]

Turn the power OFF then ON.
Job Fail
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
[Fault Content] occurred and contact the support department for instructions.
Recall Status Mismatch
2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
Although recall was instructed, it was detected internally that the status is ’Recalled’.
021-528 A communication settings was set as disabled.
At the start of the recall process, it was detected that the system data ’’Installation Status’ is not set to
’Installed’. [Error Type]
[Corrective Actions] Job Fail

Turn the power OFF then ON. [Fault Content]

If the problem persists, use Chain-Link(920-001) to change ’Installation Status’ to ’Installed’ and retry the Communication Setting Error
operation. [Detection Conditions]
If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and At the start of communication, a setting that does not allow communication was detected.
contact the support department for instructions.
At the start of the communication, it was detected that the system data ’Installation Status’ is set to ’Not
2.5.1 Log collection/extraction tool function explanation Installed’.
[Corrective Actions]
021-526 A miscellaneous http session error has detected. Turn the power OFF then ON.
[Error Type] If the problem persists, check the EP Center for the EP contract status and registration status. If it has
been verified as ’Installed’, use Chain-Link (920-001) to change ’Installation Status’ to ’Installed’ and
Job Fail
retry the operation.
[Fault Content] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
Communication Library Error occurred and contact the support department for instructions.
[Detection Conditions] 2.5.1 Log collection/extraction tool function explanation
An error has occurred in the communication library.
libcURL returned an uncategorized error. 021-529 Device has already latest firmware.
[Corrective Actions] [Error Type]
Turn the power OFF then ON.
job
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the support department for instructions.
[Fault Content]
The latest version is detected. (Software Update)
2.5.1 Log collection/extraction tool function explanation
[Detection Conditions] If the situation is not improved in spite of the recovery of the EP center, obtain the pfshowinfo9 log and net-
As a result of an inquiry to the software update server about the versions of software this machine has, all work log immediately after the problem occurs and contact the support division for directions.
the ROMs on this machine have been found to have the latest version of software. 2.5.1 Log collection/extraction tool function explanation
[Corrective Actions]
If this error is detected in spite of the latest version of software, ask the EP center (software update server) 021-532 Found an unsupported ROM set.
about the system operation status. [Error Type]
job
021-530 An internal error has occurred on update server. [Fault Content]
[Error Type] An unsupported set of ROM versions is detected. (Software Update)
job [Detection Conditions]
[Fault Content] As a result of an inquiry to the software update server about the versions of software this machine has,
An error internal to the server (Software Update) this machine has been found to have a combination of ROM versions an update on which is not sup-
ported by EP.
[Detection Conditions]
The software update server has detected an internal error.
[Corrective Actions]
Do upgrade using FirmWare DownLoad Software.
The software update server has sent this machine an answering message showing it detected an inter-
nal error.
[Corrective Actions] 021-533 Software Update unoperational by user.
Wait for a while and operate again. [Error Type]
If the problem persists, perform the following in order. job
1. Ask the EP center (software update server) about the system operation status. [Fault Content]
2. If the EP center is having a problem, wait until it recovers. As soon as it recovers, retry operating
The user cannot do an update. (Software Update)
from the UI.
If the situation is not improved in spite of the recovery of the EP center, obtain the pfshowinfo9 log and net-
[Detection Conditions]
work log immediately after the problem occurs and contact the support division for directions. As a result of an inquiry to the software update server about the versions of software this machine has,
2.5.1 Log collection/extraction tool function explanation this machine has been found to have a combination of ROM versions that prohibits the key operator (KO)
from doing update.
[Corrective Actions]
021-531 Service is temporarily unavailable on update svr Do upgrade using FirmWare DownLoad Software.
[Error Type]
job
021-534 Found an unsupported submodule.
[Fault Content]
[Error Type]
A big load on the server is detected. (Software Update)
job
[Detection Conditions]
[Fault Content]
The software update server has detected a big load on itself.
An unsupported submodule is detected. (Software Update)
The software update server has sent this machine an answering message showing it has a big load.
[Detection Conditions]
[Corrective Actions]
As a result of an inquiry to the software update server about the versions of software this machine has,
Wait for a while and operate again.
this machine has been found to have a submodule among its ROMs which is excluded from software
If the problem persists, perform the following in order. update.
1. Ask the EP center (software update server) about the system operation status. [Corrective Actions]
2. If the EP center is having a problem, wait until it recovers. As soon as it recovers, retry operating
Do upgrade using FirmWare DownLoad Software.
from the UI.

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021-535 Found an unsupported peripheral. [Detection Conditions]
[Error Type] When the appointment date for the software upgrade was reached, it was detected that another software
upgrade is already in progress.
job
Or, when instructing to perform the software upgrade from the UI Panel, it was detected that the
[Fault Content] appointed software upgrade process is already started.
An unsupported accessory is detected. (Softwae Update) [Corrective Actions]
[Detection Conditions] No action necessary as this is not disclosed to the User. (Disclosed to CE)
As a result of an inquiry to the software update server about the versions of software this machine has,
this machine has been found to be equipped with an accessory which is excluded from EP software
021-538 Couldn’t start software update due to user operation.
update. [Fault Name]
[Corrective Actions] Couldn’t start software update due to user operation.
Do upgrade using FirmWare DownLoad Software. [Error Type]
Job
021-536 Device already has a Chain Link file. [Fault Content]
[Fault Name] Failed to start the software upgrade (Software Upgrade)

Device already has a Chain Link file. [Detection Conditions]

[Error Type] When the appointment date for the software upgrade was reached, it was detected that the software
upgrade cannot be started temporarily as the device is being operated by a User, etc.
Job
[Corrective Actions]
[Fault Content]
No action necessary.
Conflict with Chain-Link Settings Instruction
(When the Job in progress has completed, obtain permission from the customer to perform the software
(Software Update)
upgrade again from the UI Panel as neccessary or schedule another software upgrade appointment.)
[Detection Conditions]
021-539 The power supply was off at reserved time.
Chain-Link settings file which has not been processed is detected when software update instruction is
received from the user. [Fault Name]
[Corrective Actions] The power supply was off at reserved time.

Power OFF/ON, and resend instruction for software update.During device initialization by power OFF/ [Error Type]
ON, Chain-Link settings, which have not been processed will be processed, and the device will automati- Job
cally restart.As a result, this will stop the error from occurring. [Fault Content]
The power was detected to be OFF at the appointment period.
If the problem still persists, perform the following:
(Software Upgrade)
OF-09 Common Job Fail
[Detection Conditions]
Investigate the problem of Information Fail/Warning occurrence.
When the device is turned ON, it was detected that the appointment date for the software upgrade had
passed while the power is OFF and hence the software upgrade process was not able to be performed.
021-537 a software update conflict has detected. [Corrective Actions]
[Fault Name] No action necessary.
a software update conflict has detected. (When the Job in progress has completed, obtain permission from the customer to perform the software
[Error Type] upgrade again from the UI Panel as neccessary or schedule another software upgrade appointment.)
Job 021-540 The power was turned off during downloading has
[Fault Content] detected.
A software upgrade conflict was detected (Software Upgrade) [Fault Name]
The power was turned off during downloading has detected.
[Error Type] OF-09 Common Job Fail
Job 021-543 Invalid software version information detect Fail
[Fault Content] [Fault Name]
Power OFF was detected when the download is in progress. Invalid software version information detect Fail
(Software Upgrade) [Error Type]
[Detection Conditions] Job
It was detected that the power had turned OFF while the software upgrade file is being downloaded. [Fault Content]
[Corrective Actions] An invalid software version data is detected (Software Upgrade)
No action necessary. [Detection Conditions]
(Obtain permission from the customer to perform the software upgrade again from the UI Panel as nec-
During the Software Upgrade, the software version data that was obtained for version matching was
cessary or schedule another software upgrade appointment.)
found to be invalid.
021-541 An invalid software update configuration has detected. [Corrective Actions]
[Fault Name] Turn the Device OFF and ON.
An invalid software update configuration has detected. If the problem still persists, perform the following:
[Error Type] Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact
the Support Department for instructions.
Job
2.5.1 Logging/Extraction Tool Function Explanation
[Fault Content]
The software upgrade feature settings is invalid (Software Upgrade) 021-544 EP-BB Chain-Link setting file access Fail
[Detection Conditions] [Fault Name]
When the software upgrade is about to commence, it was detected that the feature settings of the soft- EP-BB Chain-Link setting file access Fail
ware upgrade is disabled. [Error Type]
[Corrective Actions] Job
Check the customer’s contract information and set the service parameter of the device appropriately. [Fault Content]
Obtain permission from the customer to perform the software upgrade again from the UI Panel as nec- Unable to access the EP-BB Chain-Link setting file.
cessary or schedule another software upgrade appointment.
[Detection Conditions]
021-542 Reserved Software update capability Fail During the Chain-Link change process prompted by a Chain-Link change instruction from the EP Cen-
[Fault Name] ter, the Chain-Link setting file that was created in the Hard Disk cannot be opened.
Reserved Software update capability Fail [Corrective Actions]
[Error Type] Make a Service Call and perform the appropriate procedure.
Job Check whether there is any problem with the Hard Disk and perform the Chain-Link change instruction
again as required.
[Fault Content]
The date specification software update function was detected to be not available (Software Upgrade) 021-545 An EP-BB Function Execution was Not Necessary Fail
[Detection Conditions] [Fault Name]
Although it is now the appointed date for software upgrade, it was detected that the date specified firm- An EP-BB Function Execution was Not Necessary Fail
ware upgrade is unable to be performed. [Error Type]
[Corrective Actions] Job
Check whether the Hard Disk is removed and install it is it is. [Fault Content]
If the Hard Disk is malfunctioning, replace it. The execution of an unnecessary EP-BB function is detected

If the problem still persists, perform the following:

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[Detection Conditions] 021-547 Couldn't resolve host name (CA) Fail.
When a function is awaiting execution after the activation trigger (UI instruction, etc.) for EP-BB function [Fault Name]
was generated, it was detected that the execution is no longer necessary due to a registration cancela-
Couldn't resolve host name (CA) Fail.
tion or other EP error.
[Corrective Actions] [Error Type]
Job
If the EP contract is still valid, contact the telephone center.
If it has expired, no further action is required. [Fault Content]
Server Address Resolution Error (CA)
Check with the EP Center for the EP contract status and registration status. [Detection Conditions]
Address resolution of EP client certificate issuance station host name has failed when acquiring the EP
If there is no problem with the contract status and registration status, refer to the Error History and check certificate.
whether any other EP error had occurred at the same time as the occurrence of this Fault. ’SECEP_RESOLVE_HOST’ was returned due to secep.
[Corrective Actions]
If it has, resolve that error. Check the following in the Device.
-Check the connection of the LAN cable.
If the status does not improve, obtain the Pfshowinfo9 log and contact the Support Department. -Check the DNS server address settings.
2.5.1 Logging/Extraction Tool Function Explanation -Check the default gateway settings.
021-546 Couldn't resolve proxy name (CA) Fail. -Check the subnet mask settings.
[Fault Name]
If the problem persists after checking the above settings, there may be a network failure or DNS server
Couldn't resolve proxy name (CA) Fail.
failure. Contact the client's Network Administrator.
[Error Type]
Job
If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet
[Fault Content] immediately after the problem has occurred and contact the Support Department.
Proxy Server Address Resolution Error (CA) 021-548 Couldn't connect to host/proxy (CA) Fail.
[Detection Conditions] [Fault Name]
Address resolution of the EP proxy server name has failed when acquiring EP certificate.
Couldn't connect to host/proxy (CA) Fail.
’SECEP_RESOLVE_PROXY’ was returned due to secep.
[Error Type]
[Corrective Actions] Job
Check the following in the Device.
[Fault Content]
-Check the connection of the LAN cable.
Server Connection Error (CA)
-Check the DNS server address settings.
-Check the default gateway settings.
[Detection Conditions]
-Check the subnet mask settings. Unable to connect to the EP client certificate issuance station or the EP proxy server when acquiring the
EP certificate. Either that or unable to receive the response from the EP client certificate station.
Due to secep, the case of ’SECEP_CONNECT_ERROR’ (server Power OFF will be included), or
For BB-Direct configuration, check the following:
’SECEP_GOT_NOTHING’ was returned.
-Check the EP proxy server URL settings. [Chain-Link(920-035) or KO setting]
[Corrective Actions]
Check the following in the Device.
If the problem persists after checking the above settings, there may be a network failure or DNS server
-Check the connection of the LAN cable.
failure. Contact the client's Network Administrator.
-Check the DNS server address settings.
-Check the default gateway settings.
If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet
immediately after the problem has occurred and contact the Support Department. -Check the subnet mask settings.
 [Fault Content]
For BB-Direct configuration, check the following: SSL Certificate Invalid (CA)
-Check the EP proxy server settings. (Chain-Link(920-035~920-039) or KO setting) [Detection Conditions]
The SSL server certificate of the EP client certificate issuance station is not legitimate when acquiring the
If the problem still persists after checking the above setting, contact the client's network administrator EP certificate.
since there is a possibility of the router being blocked by firewall setting, network failure, or EPA-Server of ’SECEP_SSL_PEER_CERTIFICATE’ was returned due to secep.
FQDN having been changed (in case of EPA-Server mode).
[Corrective Actions]
If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet Check the following in the Device.
immediately after the problem has occurred and contact the Support Department. -Check the connection of the LAN cable.
-Check the DNS server address settings.
021-549 Couldn't establish SSL session (CA) Fail.
-Check the default gateway settings.
[Fault Name] -Check the subnet mask settings.
Couldn't establish SSL session (CA) Fail.
-Check the EP proxy server settings.
[Error Type]
Job If the problem still persists after checking the above setting, contact the network administrator since
[Fault Content] there is a possibility of a problem with the DNS server setting or SSL proxy server setting.
SSL Session Error (CA)
[Detection Conditions] If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet
immediately after the problem has occurred and contact the Support Department.
An error occurred during handshake of SSL/TLS when acquiring the EP certificate.
’SECEP_SSL_CONNECT_ERROR’ was returned due to secep. 021-551 Proxy unauthorized access (CA) Fail.
[Corrective Actions] [Fault Name]
Check the following in the Device. Proxy unauthorized access (CA) Fail.
-Check the connection of the LAN cable. [Error Type]
-Check the DNS server address settings. Job
-Check the default gateway settings. [Fault Content]
-Check the subnet mask settings. Proxy Authentication Error (CA)
-Check the EP proxy server settings. [Detection Conditions]
-SSL Version Setting Check the Chain-Link(701-133) (DMP-X and later) Failed to authenticate the EP proxy server when acquiring the EP certificate.
’SECEP_PROXY_UNAUTHORIZED_ACCESS’ was returned due to secep.
If the problem persists after checking the above setting, contact the network administrator since there is a
possibility of the SSL version of the applicable device being blocked by the router/firewall setting, or DNS
[Corrective Actions]
server failure or network failure. Check the following in the Device.
-Check the URL of the EP proxy server.
If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet -Check the EP proxy server authentication user.
immediately after the problem has occurred and contact the Support Department. -Check the EP proxy server authentication password.
021-550 An invalid peer certificate has received (CA) Fail.
If the problem persists after checking the above settings, there may be a network failure or the proxy
[Fault Name] server settings may have changed/failed. Contact the client's Network Administrator.
An invalid peer certificate has received (CA) Fail.
[Error Type] If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet
Job immediately after the problem has occurred and contact the Support Department.
021-552 Couldn't use specified cipher (CA) Fail.

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[Fault Name] 021-554 An invalid CFILE has received Fail.
Couldn't use specified cipher (CA) Fail. [Fault Name]
[Error Type] An invalid CFILE has received Fail.
Job [Error Type]
[Fault Content] Job
Encryption Method Invalid (CA) [Fault Content]
[Detection Conditions] EP proxy server auto detect error (PAC file format invalid)
Unable to use the specified encryption method for the communication with the EP client certificate issu- [Detection Conditions]
ance station EP when acquiring the SSL certificate.
The format of the PAC file (CFILE) acquired during EP proxy setting is invalid (an error occurred during
’SECEP_SSL_CIPHER’ was returned due to secep.
JavaScript execution).
[Corrective Actions] ’APD_ERROR_CFILE_FORMAT’ was returned due to apdlib.
Turn the power OFF and ON. [Corrective Actions]
If the status does not improve, collect pfshowinfo9 log and network log immediately after the issue Check with the network administrator about the format of the PAC file since there is a possibility of PAC
occurred and contact the Support Department.
file (CFILE) that is registered to the HTTP server is written in an invalid manner Javascript.
021-553 An Invalid Message has received (CA) Fail.
[Fault Name] If the problem persists, collect the pfshowinfo9 log immediately after the problem has occurred and con-
An Invalid Message has received (CA) Fail. tact the Support Department.

[Error Type] 021-555 The result of searching proxy is invalid Fail.

Job [Fault Name]
[Fault Content] The result of searching proxy is invalid Fail.
Communication Message Invalid (CA) [Error Type]
[Detection Conditions] Job
Invalid message was sent to or received from the CA department during EP certificate acquiring commu- [Fault Content]
nication. EPproxy server auto detect error (PAC file execution error)
’SECEP_SERVER_ERROR’ was returned due to secep. [Detection Conditions]
[Corrective Actions] The return value as a result of executing FindProxyForURL of PAC file (CFILE) that was acquired during
Check the following. the EP proxy setting is invalid.
-Check the connection of the LAN cable. ’APD_ERROR_CFILE_RESULT’ was returned due to apdlib.
-Check the default gateway settings. [Corrective Actions]
-Check the subnet mask settings. Check with the client's network administrator to see if there is any error in the PAC file (CFILE) that is reg-
-Check the EP server settings. [Chain-Link(920-003~920-006)] istered to the HTTP server.

For BB-Direct configuration, check the following: If the problem persists, collect the pfshowinfo9 log immediately after the problem has occurred and con-
-Check the EP proxy server settings. [Chain-Link (920-035 to 920-039) or KO settings] tact the Support Department.
021-556 A connection has timed out to get CFILE Fail.
If the problem persists after checking the above settings, there may be a network failure or the FQDN of [Fault Name]
the EPA server having been changed (in case of EPA Server mode is used). Contact the client's Network
A connection has timed out to get CFILE Fail.
Administrator.
[Error Type]
If the problem persists in a properly functioning network, obtain the pfshowinfo9 log and network log Job
immediately after the problem has occurred and contact the support department for instructions.
[Fault Content] If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet
EPproxy server auto detect error (PAC file acquiring communication timeout) immediately after the problem has occurred and contact the Support Department.

[Detection Conditions] 021-558 CFILE not found Fail.

Unable to acquire the PAC file because communication timeout has occurred with the HTTP server dur- [Fault Name]
ing PAC file acquiring communication (CFILE) during the EP proxy setting. CFILE not found Fail.
’APD_ERROR_CFILE_GET_TIMEOUT’ was returned due to apdlib. [Error Type]
[Corrective Actions] Job
Check the following in the Device. [Fault Content]
-Check the connection of the LAN cable. EP proxy server auto detect error (PAC file cannot be found)
-Check the DNS server address settings.
[Detection Conditions]
-Check the default gateway settings.
Unable to find the PAC file (CFILE) in the HTTP server during EP proxy setting.
-Check the subnet mask settings.
’APD_ERROR_CFILE_GET_NOTFOUND’ was returned due to apdlib.
-Check the EP-BB proxy detection method setting (920-067).
[Corrective Actions]
Check the following in the Device.
Contact the client's network administrator since there is a possibility of HTTP server failure or network
failure that provides the PAC file (CFILE). Check the EP-BB proxy detection method setting(920-067).
Either that or there is a possibility of network failure. Contact the client's network administrator.
If the problem persists after checking the above setting, contact the network administrator since there is a
possibility of PAC file (CFILE) not registered to the HTTP server, or the PAC file URL information is
If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet
immediately after the problem has occurred and contact the Support Department. wrong.

021-557 Couldn't connect to server to get CFILE Fail. If the network is normal and the problem still persists, collect the pfshowinfo9 log and network packet
[Fault Name] immediately after the problem has occurred and contact the Support Department.
Couldn't connect to server to get CFILE Fail. 021-559 Couldn't get CFILE by size over Fail.
[Error Type] [Fault Name]
Job Couldn't get CFILE by size over Fail.
[Fault Content] [Error Type]
EP proxy error auto detect error (PAC file acquiring communication connection error)
Job
[Detection Conditions] [Fault Content]
Unable to acquire the PAC file (CFILE) (Connection error).
EP proxy server auto detect error (PAC file size exceeded)
’APD_ERROR_CFILE_GET_CONNECT’ was returned due to apdlib.
[Detection Conditions]
[Corrective Actions] Unable to acquire the file because the size of the PAC file (CFILE) was too large PAC during EP proxy set-
Check the following in the Device. ting.
-Check the connection of the LAN cable. ’APD_ERROR_CFILE_GET_NOSPC’ was returned due to apdlib.
-Check the DNS server address settings. [Corrective Actions]
-Check the subnet mask settings. Check the following in the Device.
-Check the default gateway settings. Check the EP-BB proxy detection method setting(920-067).
-Check the EP-BB proxy detection method setting (920-067).
If the problem persists after checking the above setting, check with the client's network administrator
If the problem persists after checking the above setting, contact the network administrator because there whether the PAC file (CFILE) registered to HTTP server has exceeded 64KB, and if it exceeds 64KB, cor-
is a possibility of HTTP server that provides the PAC file (CFILE), DNS server failure or a network failure. rect it so that is will fit into this size. Change the EP-BB proxy detection method to different method.

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If the problem persists after checking the above, collect the pfshowinfo9 log and network packet immedi- [Fault Name]
ately after the problem has occurred and contact the Support Department. A connection has timed out to get CURL Fail.
021-560 CFILE couldn't be obtained (other error) Fail. [Error Type]
[Fault Name] Job
CFILE couldn't be obtained (other error) Fail. [Fault Content]
[Error Type] EP proxy server auto detect error (PAC file URL information cannot be found)
Job [Detection Conditions]
[Fault Content] URL information (CURL) was not found in DHCP server or DNS server during the communication for
EP proxy server auto detect error (PAC file acquisition failed) acquiring PAC file URL information.
[Detection Conditions] ’APD_ERROR_CURL_GET_TIMEOUT’ was returned due to apdlib.

Unable to acquire PAC file (CFILE) (Other error). [Corrective Actions]

’APD_ERROR_CFILE_GET_OTHER’ was returned due to apdlib. Check the following in the Device.
[Corrective Actions] -Check the connection of the LAN cable.
Turn the power OFF and ON. -Check the DNS server address settings.
If the problem persists, collect the pfshowinfo9 log and network packet immediately after the problem has -Check the default gateway settings.
occurred and contact the Support Department. -EP-BB Proxy Detection Method Setting (920-067)

021-561 Invalid CURL format has detected Fail.

If the problem persists after checking the above setting, contact the network administrator since there is a
[Fault Name] possibility of DHCP server or DNS server failure which the URL information (CURL) of PAC file is regis-
Invalid CURL format has detected Fail. tered, or a network failure.
[Error Type]
Job If the problem persists after checking the above, collect the pfshowinfo9 log and network packet immedi-
ately after the problem has occurred and contact the Support Department.
[Fault Content]
EP proxy server auto detect error (PAC file URL information invalid) 021-563 CURL couldn't be obtained from CFILE Fail.
[Detection Conditions] [Fault Name]
The (CURL) format of PAC file URL information is invalid. CURL couldn't be obtained from CFILE Fail.
’APD_ERROR_CURL_FORMAT’ was returned due to apdlib. [Error Type]
[Corrective Actions] Job
Check the following in the Device. [Fault Content]
-Check the EP-BB proxy detection method setting(920-067), PAC file storage destination URL(CWIS, or EP proxy server suto detect error PAC file URL information acquiring communication timeout)
920-068). [Detection Conditions]
Communication timeout with the DHCP server or the DNS server when acquiring the URL information
If the problem persists after checking the above setting, check the following with the network administra- (CURL) of PAC file.
tor. ’APD_ERROR_CURL_GET_NOTFOUND’ was returned due to apdlib.
Check the DHCP server or the PAC file URL information (CURL) registered in DNS server.
[Corrective Actions]
-Check if the DHCP option is 252.
Check the following in the Device.
-Check if the SRV record of the ’wpad. (domain name)’ host is correct.
-Check the EP-BB proxy detection method setting (920-067).

If the problem persists after checking the above, collect the pfshowinfo9 log and network packet immedi-
ately after the problem has occurred and contact the Support Department. If the problem persists after checking the above setting, contact the network administrator since there is a
possibility of a flaw in the server setting of the DHCP server or the DNS server where the PAC file URL
021-562 A connection has timed out to get CURL Fail. information (CURL) is registered.
 When the problem persists after the checks,
If the problem persists after checking the above, collect the pfshowinfo9 log and network packet immedi- reset the 3Gnet-BOX, power Off/On the MF machine.
ately after the problem has occurred and contact the Support Department.
021-564 CURL couldn't be obtained from CFILE (other error) Fail. If that also did not work,
[Fault Name] - 3Gnet-BOX diagnostics report
- Obtain the PfShowInfo8 log, and contact the Support Department.
CURL couldn't be obtained from CFILE (other error) Fail.
[Error Type] 021-566 Out of range Fail (3Gnet-BOX).
Job [Fault Name]
[Fault Content] Out of range Fail (3Gnet-BOX).
EP proxy server auto detect error (PAC file URL information acquisition failed) [Error Category]
[Detection Conditions] Job
Unable to acquire (CURL) of the PAC file (Other errorj. [Fault Contents]
’APD_ERROR_CURL_GET_OTHER’ was returned due to apdlib. Signal is out of range (3Gnet-BOX)
[Corrective Actions] [Conditions for detection]
Turn the power OFF and ON. The signal of the 3G line used by 3Gnet-BOX is out of range
If the status does not improve, collect pfshowinfo9 log and network log immediately after the issue
occurred and contact the Support Department. "SESSMGR_USBRNDIS_ERR_OUT_OF_RANGE" is returned from SessionMgr.
021-565 3G connection timeout Fail (3Gnet-BOX). Or, "SECEP_BEE_COMM_OUT_OF_RANGE" is returned from secep.
[Fault Name] [Procedure]
3G connection timeout Fail (3Gnet-BOX). Print out the 3Gnet-BOX diagnostics report, and check if signal is low or out of range, or the signal
strength LED indicator of 3Gnet-BOX is not 2 or more, perform the following.
[Error Category]
Job
- Raise the 3Gnet-BOX antenna if it has fallen.
[Fault Contents] - Things near the antenna which are shielding it should be removed.
3G line connection timeout (3Gnet-BOX)
[Conditions for detection] When the problem persists after the checks,
Connection timeout for 3G line used by 3Gnet-BOX. reset the 3Gnet-BOX, power Off/On the MF machine.

"SESSMGR_USBRNDIS_ERR_CONNECT_TIMEOUT" is returned from SessionMgr. If that also did not work,

Or, "SECEP_BEE_CONNECT_TIMEOUT" is returned from secep. - 3Gnet-BOX diagnostics report
[Procedure] - Obtain the PfShowInfo8 log, and contact the Support Department.
Print out the 3Gnet-BOX diagnostics report, and check the following items.
- If USB connection status is not connected, check the status of the USB connection of 3Gnet-BOX. 021-567 SIM card NG Fail (3Gnet-BOX).
- If signal is low or out of range, perform the following.
[Fault Name]
- Raise the 3Gnet-BOX antenna if it has fallen.
SIM card NG Fail (3Gnet-BOX).
- Things near the antenna which are shielding it should be removed.
- Check that appropriate values are set for LAN-IP address, WAN-DNS server address, etc, and USB
[Error Category]
RNDIS adapter. Job
[Fault Contents]
Check that there are no maintenance/communication fault occurring in respect of the 3G line (dedicated SIM card error (3Gnet-BOX)
line) (company-wide announcement, etc).

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[Conditions for detection] [Error Category]
Status of SIM card inserted in 3Gnet-BOX is error. Job
[Fault Contents]
"SESSMGR_USBRNDIS_ERR_SIM_NG", "SIM_CONFIRMING" is returned from SessionMgr. Connection timeout with USB (3Gnet-BOX)
[Conditions for detection]
Or, "SECEP_BEE_SIM_NG", "SECEP_BEE_SIM_CONFIRMING" is returned from secep.
USB connection with 3Gnet-BOX failed.
[Procedure]
Check that the proper SIM card is inserted correctly in 3Gnet-BOX. "SESSMGR_USBRNDIS_ERR_USB_CONNECT" is returned from SessionMgr.
Or, "SECEP_BEE_USB_CONNECT_ERR" is returned from secep.
When the problem persists after the checks, [Procedure]
reset the 3Gnet-BOX, power Off/On the MF machine.
Check that the USB cable connecting the 3Gnet-BOX and MF machine is not disconnected, and if yes,
reconnect it, then power OFF/ON.
If that also did not work,
- 3Gnet-BOX diagnostics report When the problem persists after the checks,
- Obtain the PfShowInfo8 log, and contact the Support Department. Reset the 3Gnet-BOX, power Off/On the MF machine.

021-568 Time setting Fail (3Gnet-BOX). If that also did not work,
[Fault Name] - 3Gnet-BOX diagnostics report
- Obtain the PfShowInfo8 log, and contact the Support Department.
Time setting Fail (3Gnet-BOX).
[Error Category]
Job 021-570 Cannot routing Fail (3Gnet-BOX).
[Fault Contents] [Fault Name]
Time synchronization failure (3Gnet-BOX) Cannot routing Fail (3Gnet-BOX).
[Conditions for detection] [Error Category]
Time synchronization with 3Gnet-BOX failed. Job
[Fault Contents]
"SESSMGR_USBRNDIS_ERR_TIME_SETTING" is returned from SessionMgr. MFP communication path determination failure (3Gnet-BOX)
[Procedure] [Conditions for detection]
Check the time setting of the device, and if incorrect, reset the time, then power OFF/ON. MFP address for 3G line used by 3Gnet-BOX is not set, or routing configuration failed.

When the problem persists after the checks, "SESSMGR_USBRNDIS_ERR_MFP_IPADDR", "SESSMGR_USBRNDIS_ERR_ROUTING" is

reset the 3Gnet-BOX, power Off/On the MF machine. returned from SessionMgr.
Or, "SECEP_BEE_RUTING_ERR", "SECEP_BEE_MFP_IPADDR_ERR" is returned from secep.
If that also did not work, [Procedure]
- 3Gnet-BOX diagnostics report Reset the 3Gnet-BOX, power Off/On the MF machine.
- Obtain the PfShowInfo8 log, and contact the Support Department.
If that also did not work,
021-569 USB connection timeout Fail (3Gnet-BOX). - 3Gnet-BOX diagnostics report
- Obtain the PfShowInfo8 log, and contact the Support Department.
[Fault Name]
USB connection timeout Fail (3Gnet-BOX).
021-571 Over max call Fail (3Gnet-BOX). [Procedure]
[Fault Name] Power OFF/ON the MF machine.

Over max call Fail (3Gnet-BOX).

When the problem persists after the checks,
[Error Category]
Reset the 3Gnet-BOX, power Off/On the MF machine.
Job
[Fault Contents] If that also did not work,
Simultaneous line connections exceeded (3Gnet-BOX) - 3Gnet-BOX diagnostics report
[Conditions for detection] - Obtain the PfShowInfo8 log, and contact the Support Department.
Exceeding simultaneous connections to the 3G line used by 3Gnet-BOX is detected.

021-573 3GAdapter Error Fail (3Gnet-BOX).

"SESSMGR_USBRNDIS_ERR_MFP_MAX_CALL" is returned from SessionMgr.
Or, "SECEP_BEE_MFP_MAX_CALL" is returned from secep.
[Fault Name]
3GAdapter Error Fail (3Gnet-BOX).
[Procedure]
Power OFF/ON the MF machine.
[Error Category]
Job

When the problem persists after the checks, [Fault Contents]

Reset the 3Gnet-BOX, power Off/On the MF machine. 3G Adapter Error (3Gnet-BOX)
[Conditions for detection]
If that also did not work, Error at the 3Gnet-BOX occurred.
- 3Gnet-BOX diagnostics report
- Obtain the PfShowInfo8 log, and contact the Support Department. "SESSMGR_USBRNDIS_ERR_ADAPTER_OTHER",
"SESSMGR_USBRNDIS_ERR_ADPTER_CANNOT_OPERATE" is returned from SessionMgr.

021-572 RNDIS misc Error (3Gnet-BOX).

Or, "SECEP_BEE_ADAPTER_OTHER_ERR", "SECEP_BEE_CANNOT_OPERATE" is returned
[Fault Name] from secep.
RNDIS misc Error (3Gnet-BOX). [Procedure]
[Error Category] Reset the 3Gnet-BOX, power Off/On the MF machine.
Job
[Fault Contents] When the problem persists after the checks,
RNDIS library error (3Gnet-BOX). Reset the 3Gnet-BOX, power Off/On the MF machine.
[Conditions for detection]
Error occurred in communication library (RNDIS) when processing 3Gnet-BOX communication. If that also did not work,
- 3Gnet-BOX diagnostics report
"SESSMGR_USBRNDIS_ERR_INTERNAL_ERROR", - Obtain the PfShowInfo8 log, and contact the Support Department.
"SESSMGR_USBRNDIS_ERR_CONVERT_FAILURE",
"SESSMGR_USBRNDIS_ERR_ARGUMENT_ERROR", 021-574 Cannot open 3G connection Fail (3Gnet-BOX).
"SESSMGR_USBRNDIS_ERR_BEFORE_INITIALIZE", [Fault Name]
"SESSMGR_USBRNDIS_ERR_CANNOT_ABORT", Cannot open 3G connection Fail (3Gnet-BOX).
uncategorized errors are returned from SessionMgr.
[Error Category]
Job
Or, "SECEP_BEE_INTERNAL_ERR" is returned from secep.

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[Fault Contents]
3G line connection error (3Gnet-BOX) 021-576 DNS connect Fail (3Gnet-BOX).
[Conditions for detection] [Fault Name]
Duplicate IP address was detected at MFP when connecting to the 3G line used by 3Gnet-BOX, or error DNS connect Fail (3Gnet-BOX).
of requiring the reset of the adapter and restart of the device was detected, and line connection failed.
[Error Category]
Job
"SESSMGR_USBRNDIS_ERR_DETECTED_DUPLICATED_ADDR",
"SESSMGR_USBRNDIS_ERR_REQUIRE_REST" is returned from SessionMgr. [Fault Contents]
Or, "SECEP_BEE_DUPLICATED_ADDR_ERR", "SECEP_BEE_REQUIRE_RST" is returned from DNS server communication error (3Gnet-BOX).
secep. [Conditions for detection]
[Procedure] DNS server communication error occurred during 3G communication used by 3Gnet-BOX.
Reset the 3Gnet-BOX, power Off/On the MF machine.
"EAI_FAIL" is returned from DNSResolver.
When the problem persists after the checks, Or, "SECEP_BEE_DNS_CONNECT_ERR" is returned from secep.
Reset the 3Gnet-BOX, power Off/On the MF machine. [Procedure]
Print out the 3Gnet-BOX diagnostics report, and check the following items.
If that also did not work, - If signal is low or out of range, perform the following.
- 3Gnet-BOX diagnostics report - Raise the 3Gnet-BOX antenna if it has fallen.
- Obtain the PfShowInfo8 log, and contact the Support Department. - Things near the antenna which are shielding it should be removed.
- Check that appropriate values are set for LAN-IP address, WAN-DNS server address, etc, and USB
021-575 DNS Resolver init Fail (3Gnet-BOX). RNDIS adapter.

[Fault Name]
Check that there are no maintenance/communication fault occurring in respect of the 3G line (dedicated
DNS Resolver init Fail (3Gnet-BOX).
line) (company-wide announcement, etc).
[Error Category]
Job When the problem persists after the checks,
[Fault Contents] Reset the 3Gnet-BOX, power Off/On the MF machine.
DNS library not initialized (3Gnet-BOX)
[Conditions for detection] If that also did not work,
Communication library which is not initialized when connecting to the 3G line used by 3Gnet-BOX is - 3Gnet-BOX diagnostics report
detected. - Obtain the PfShowInfo8 log, and contact the Support Department.

"EAI_AGAIN" is returned from DNSResolver. 021-577 DNS resolve host Fail (3Gnet-BOX).
[Procedure] [Fault Name]
Power OFF/ON the MF machine.
DNS resolve host Fail (3Gnet-BOX).
[Error Category]
When the problem persists after the checks,
Job
Reset the 3Gnet-BOX, power Off/On the MF machine.
[Fault Contents]
If that also did not work, DNS name resolution error (3Gnet-BOX).

- 3Gnet-BOX diagnostics report [Conditions for detection]

- Obtain the PfShowInfo8 log, and contact the Support Department. Name resolution of EP server during 3Gnet-BOX communication failed.
 When the problem persists after the checks,
"EAI_NONAME" is returned from DNSResolver. Reset the 3Gnet-BOX, power Off/On the MF machine.
[Procedure]
Print out the 3Gnet-BOX diagnostics report, and check the following items. If that also did not work,
- If signal is low or out of range, perform the following. - 3Gnet-BOX diagnostics report
- Raise the 3Gnet-BOX antenna if it has fallen. - Obtain the PfShowInfo8 log, and contact the Support Department.
- Things near the antenna which are shielding it should be removed.
- Check that appropriate values are set for LAN-IP address, WAN-DNS server address, etc, and USB 021-579 DNS Resolver misc Error (3Gnet-BOX).
RNDIS adapter.
[Fault Name]
DNS Resolver misc Error (3Gnet-BOX).
When the problem persists after the checks,
Reset the 3Gnet-BOX, power Off/On the MF machine.
[Error Category]
Job

If the problem persists, check with the Help Desk if there is any communication fault with the 3G line (ded- [Fault Contents]
icated line). DNS library error (3Gnet-BOX)
[Conditions for detection]
If that also did not work, Error occurred in communication library (DNSResolver) during 3Gnet-BOX communication.
- 3Gnet-BOX diagnostics report
- Obtain the PfShowInfo8 log, and contact the Support Department. "EAI_BADFLAGS", "EAI_FAMILY", "EAI_MEMORY", "EAI_SERVICE", "EAI_SOCKTYPE",
"EAI_BADHINTS", or uncategorized error are returned from DNSResolver.
021-578 DNS resolve Host (CA) Fail (3Gnet-BOX).
[Fault Name] [Procedure]
Power OFF/ON the MF machine.
DNS resolve Host (CA) Fail (3Gnet-BOX).
[Error Category]
When the problem persists after the checks,
Job
Reset the 3Gnet-BOX, power Off/On the MF machine.
[Fault Contents]
DNS name resolution (CA) error (3Gnet-BOX). If that also did not work,
[Conditions for detection] - 3Gnet-BOX diagnostics report
Name resolution of CA server during 3Gnet-BOX communication failed. - Obtain the PfShowInfo8 log, and contact the Support Department.

"SECEP_BEE_RESOLVE_HOST" is returned from secep.

021-580 IP Protocol inactive Fail (3Gnet-BOX).
[Procedure]
[Fault Name]
Print out the 3Gnet-BOX diagnostics report, and check the following items.
IP Protocol inactive Fail (3Gnet-BOX).
- If signal is low or out of range, perform the following.
- Raise the 3Gnet-BOX antenna if it has fallen.
[Error Category]
- Things near the antenna which are shielding it should be removed. Job

- Check that appropriate values are set for LAN-IP address, WAN-DNS server address, etc, and USB [Fault Contents]
RNDIS adapter. IP communication error with 3Gnet-BOX (3Gnet-BOX)
[Conditions for detection]
Check that there are no maintenance/communication fault occurring in respect of the 3G line (dedicated TCP/IP protocol status is detected as cannot communicate during 3G communication used by 3Gnet-
line) (company-wide announcement, etc). BOX.

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Detection during Wep communication, or "SECEP_BEE_IP_PROT_INACTIVE" is returned by secep. [Error Type]
[Procedure] Job
Power OFF/ON the MF machine. [Fault Content]
The competition with lump-sum setting/the acquisition (The software update)
When the problem persists after the checks, [Detection Conditions]
Reset the 3Gnet-BOX, power Off/On the MF machine.
It detected being during lump-sum setting/acquisition processing when beginning the download of FW.
[Corrective Actions]
If that also did not work,
It executes a software update once again waiting until lump-sum setting/the acquisition processing com-
- 3Gnet-BOX diagnostics report plete.
- Obtain the PfShowInfo8 log, and contact the Support Department. Turn the power OFF and ON. When trouble isn't canceled, it executes a software update once again.
If the status does not improve, collect pfshowinfo9 log and network log immediately after the issue
021-581 DNS resolve Host (Fwrt) Fail (3Gnet-BOX). occurred and contact the Support Department.
[Fault Name] 021-700 Accessory Failure
DNS resolve Host (Fwrt) Fail (3Gnet-BOX). [Error Type]
[Error Category] job
Job [Fault Content]
[Fault Contents] EP Accessory - Service Canceled By Disable-USB Accessory Failure or Disconnect
DNS name resolution (Fwrt) error (3Gnet-BOX). [Detection Conditions]
[Conditions for detection] With one of the following USB-related Local Fails occurring, a job has been started.
Name resolution of repository server during 3Gnet-BOX communication failed. 021-210 USB IC Card Reader connection error
021-211 USB IC Card Reader broken
"EAI_NONAME" is returned from DNSResolver. 021-212 USB IC Card Reader preparing error
[Procedure] [Corrective Actions]
Print out the 3Gnet-BOX diagnostics report, and check the following items. Check the occurring Local Fail (described later) and take the corrective action for the Fault Code before
- If signal is low or out of range, perform the following. rerunning the job with which the Fail has occurred.
- Raise the 3Gnet-BOX antenna if it has fallen. (One of the Fault Codes 021-210, 021-211 and 021-212 is occurring.)
- Things near the antenna which are shielding it should be removed. If the problem persists, collect the pfshowinfo9 log and network log following 2.5.1 LOG immediately after
the occurrence of the problem, and then contact the support division for directions.
- Check that appropriate values are set for LAN-IP address, WAN-DNS server address, etc, and USB
RNDIS adapter. OF-09 Common Job Fail

Check that there are no maintenance/communication fault occurring in respect of the 3G line (dedicated 021-701 Accessory Preparing
line) (company-wide announcement, etc).
[Error Type]
job
When the problem persists after the checks,
Reset the 3Gnet-BOX, power Off/On the MF machine.
[Fault Content]
EP Accessory - Service Canceled By Disable-USB Accessory Preparing

If that also did not work, [Detection Conditions]

- 3Gnet-BOX diagnostics report While the USB-connected accessory is being started, that is, before it is ready, a job has been started.
- Obtain the PfShowInfo8 log, and contact the Support Department. [Corrective Actions]
Wait for a specific time (default: 3 min.) for USB Accessory to start before rerunning the job with which the
Fail has occurred.
021-582 SWupdate and Batch conflict Fail.
 ( If the accessory is not ready after the above-mentioned period of time, this machine will display 021-212 If the problem persists, perform the following procedure to repair it.
on the panel. In this case, take the corrective action for 021-212. ) OF-09 Common Job Fail
If the problem persists, collect the pfshowinfo9 log and network log following 2.5.1 LOG immediately
after the occurrence of the problem, and then contact the support divison for directions.
OF-09 Common Job Fail
021-750 U Parts Request Fail (EP-SV)
[Error Type]
Job Fail
021-731 EP Accessory - Function Disabled
[Fault Content]
[Error Type]
EP-SV - Used Parts Collection order failed.
Job Fail
[Detection Conditions]
[Fault Content]
When the Used Parts Collection Order was processed, an error was sent by the EP-SV.
EP Accessory - Disabled Function
[Corrective Actions]
[Detection Conditions]
Contact the telephone center.
When MDSS is connected and color copying is prohibited using the Coin Kit, a color copy job was
requested.
[Corrective Actions] 021-751 Maintenance Request Fail (EP-SV)
Check the settings. [Error Type]
Job Fail
021-732 EP Accessory Error732 [Fault Content]
[Error Type] EP-SV - Inspection/Repair/Preliminary Diagnostic request failed.
Job Fail [Detection Conditions]
[Fault Content] When an Inspection/Repair/Preliminary Diagnostic Request was processed, an error was sent by the
EP-SV.
EP Accessory - Service Canceled By Disable
[Corrective Actions]
[Detection Conditions]
Check that the telephone line is connected. Wait and send the request again.
With an accessory installed, the card was missing, insufficient fee paid or a shortage of card value.
If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-11 Fax Job Fail
Insert a Xerox card, copy card or cash into the accessory, and ensure that there are sufficient fees or card
value.
If the problem persists, perform the following procedure to repair it. 021-770 U Parts Request Fail (EP-DX)
OF-09 Common Job Fail [Error Type]
Job Fail
021-733 EP Accessory Error733 [Fault Content]
[Error Type] EP-DX - Used Parts Collection order failed.

Job Fail [Detection Conditions]

[Fault Content] EP-DX - Used Parts Collection order failure was detected.
EP Accessory Service Canceled By Color Mode Restriction [Corrective Actions]
[Detection Conditions] Check that the telephone line is connected. Wait and send the request again.
If the problem persists, contact the Telephone Center directly.
With an accessory installed, there was Color Mode Restriction or the upper limit was reached.
Check the following too:
[Corrective Actions]
OF-11 FAX Job Fail
Operate the Color Restriction Key SW to allow Color. Or, replace the card with another card that does not
reach its upper limit in Color mode.

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021-771 Maintenance Request Fail (EP-DX) 021-942 EP - Scan Service Paused By Color Mode
[Error Type] [Error Type]
Job Fail Operation Error
[Fault Content] [Fault Content]
EP-DX - Inspection/Repair/Preliminary Diagnostic request failed. EP Accessory - Scan Service Paused By Color Mode Restriction
[Detection Conditions] [Detection Conditions]
Inspection/Repair/Preliminary Diagnostic request failed. With an accessory installed, there was Color Mode Restriction or the upper limit was reached.
Fax Card returned NG because the line was busy. [Corrective Actions]
[Corrective Actions] Operate the Color Restriction Key SW to allow Color. Or, replace the card with another card that does not
Check that the telephone line is connected. Wait and send the request again. reach its upper limit in Color mode.
If the problem persists, contact the Telephone Center directly.
Check the following too: 021-943 EP - Print Service Paused By Disable
OF-11 FAX Job Fail [Error Type]
Operation Error
021-772 EPDX Install, Remove Error [Fault Content]
[Error Type] EP Accessory - Print Service Paused By Disable
Job Fail [Detection Conditions]
[Fault Content] With an accessory installed, the card was missing, insufficient fee paid or a shortage of card value.
EP-DX - Installation/Removal failed. [Corrective Actions]
[Detection Conditions] Insert a Xerox card, copy card or cash into the accessory, and ensure that there are sufficient fees or card
The system detected that the EP-DX - installation/removal has failed because it was absent at power ON. value.
Fax Card returned NG because the line was busy.
[Corrective Actions] 021-944 EP - Print Service Paused By Color Mode
Check that the telephone line is connected. Wait and send the request again. [Error Type]
If the problem persists, contact the Telephone Center directly. Operation
Check the following too: [Fault Content]
OF-11 FAX Job Fail
EP Accessory - Print Service Paused By Color Mode Restriction
[Detection Conditions]
021-941 EP - Scan Service Paused By Disable The following were detected when an accessory was installed:
[Error Type] 1. ’Color Print Prohibited’ is set in the machine.
Operation Error When color is prohibited, this error will appear when ’Black’ is not specified for printing from the PC
[Fault Content] even if the printed document contains only B/W pages.
2. The number of color print sheets of the Accessory (= DocuLyzer) that is installed to the machine has
EP Accessory - Scan Service Paused By Disable
reached the upper limit.
[Detection Conditions] <<Detailed Explanation>> The ’Color Current Count Value for Each Output Color’ in the Card that is
With an accessory installed, the card was missing, insufficient fee paid or a shortage of card value. inserted into the DocuLyzer has reached the ’Upper Limit for Each Output Color’ that is stored in the Doc-
[Corrective Actions] uLyzer.
Insert a Xerox card, copy card or cash into the accessory, and ensure that there are sufficient fees or card * In Taiga, (1) will occur but (2) will not.
value. [Corrective Actions]
1. Operate the color limit keys in the machine to allow color print.
 Or, use the Printer Driver in the PC to instruct printing in ’Black’ mode (instructing ’Auto’ or ’Color’ will not
improve the situation.)
021-948 Subtractive Accessory Disable (Print)
(2-1) In DocuLyzer, reset the ’Color Current Count Value for Each Output Color’ of the target card.
(2-2) Insert a card with count that has not reached the upper limit of the color count.
[Error Type]
Operation Fail
[Fault Content]
021-945 EP - Service Paused By Disable
The remaining rate Subtractive Accessory has is insufficient. (Print Service Paused By Subtractive
[Error Type] Accessory Disable)
Operation Error [Detection Conditions]
[Fault Content] This occurs during printing on paper or direct copy.
EP Accessory - Service Paused By Disable If with ICCG + Dispensor or Coin Kit connected, IOTsc detects that the remaining rate the Dispensor or
[Detection Conditions] Coin Kit has is insufficient, it causes a job to be temporarily stopped.
With an accessory installed, the card was missing, insufficient fee paid or a shortage of card value. [Corrective Actions]
[Corrective Actions] In the case of Dispensor, insert a card that has a remaining rate enough to continue the job. In the case of
Coin Kit, add a necessary amount of money to continue the job.
Insert a Xerox card, copy card or cash into the accessory, and ensure that there are sufficient fees or card
value.
021-949 Subtractive Accessory Disable
021-946 EP - Service Paused By Color Mode [Error Type]
[Error Type] Operation Fail
Operation Error [Fault Content]
[Fault Content] The remaining rate Subtractive Accessory has is insufficient. (Service Paused By Subtractive Acces-
sory Disable)
EP Accessory - Service Paused By Color Mode Restriction
[Detection Conditions] [Detection Conditions]
With an accessory installed, there was Color Mode Restriction or the upper limit was reached. This occurs only when a job is temporarily stopped, not while a job is in progress.
*This occurs if a job stops due to a non-accessory factor and the card is then extracted and then starting
[Corrective Actions] the job is attempted.
Operate the Color Restriction Key SW to allow Color. Or, replace the card with another card that does not If with ICCG + Dispensor or Coin Kit connected, EP-Cont detects that the remaining rate the Dispensor or
reach its upper limit in Color mode.
Coin Kit has is insufficient, it causes a job to be temporarily stopped.
[Corrective Actions]
021-947 Subtractive Accessory Disable (Scan) In the case of Dispensor, insert a card that has a remaining rate enough to continue the job. In the case of
[Error Type] Coin Kit, add a necessary amount of money to continue the job.
Operation Fail
[Fault Content]
The remaining rate Subtractive Accessory has is insufficient. (Scan Service Paused By Subtractive
Accessory Disable)
[Detection Conditions]
This occurs during document scanning or direct copy.
If with ICCG + Dispensor or Coin Kit connected, IITsc detects that the remaining rate the Dispensor or
Coin Kit has is insufficient, it causes a job to be temporarily stopped.
[Corrective Actions]
In the case of Dispensor, insert a card that has a remaining rate enough to continue the job. In the case of
Coin Kit, add a necessary amount of money to continue the job.

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023-500 Panel ROM Download Fail
[Fault Name]
Panel ROM Download Fail
[Error Type]
Job
[Fault Content]
Panel-ROM Data Write Processing Error Detection (DLD method)
[Detection Conditions]
Error was detected when writing into the Panel-ROM
[Corrective Actions]
Perform the download again. If the Fault reoccurs after retrying, replace the Panel.
023-600 Held Down Key Error(UI-Panel)
[Error Type]
record
[Fault Content]
A Key is held down.
[Detection Conditions]
[This is a hidden Fail.]
A hard key on the panel has been found to be held down for one or more consecutive minutes.
[Corrective Actions]
This is a Fail to convey a message. No action is required.
023-601 Held Down Softkey Error(UI-Panel)
[Error Type]
record
[Fault Content]
The Touch Panel is held down.
[Detection Conditions]
[This is a hidden Fail.]
The Touch Panel has been found to be held down for one or more consecutive minutes.
[Corrective Actions]
This is a Fail to convey a message. No action is required.

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024-340 IOT-ESS Communication Fail 1 [Corrective Actions]
[Error Type] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-06 IOT System Fail
Sub System Fail
No need to replace the ESS PWB.
[Fault Content]
(IOT):
MCU sending error detected by Controller 024-343 IOT-ESS Communication Fail 4
(Invalid parameter was used) [Error Type]
[Detection Conditions] Sub System Fail
An abnormal parameter is set as the argument for the Send function. [Fault Content]
[Corrective Actions] (IOT):
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. MCU sending error detected by Controller
OF-06 IOT System Fail (Message length error)
No need to replace the ESS PWB. [Detection Conditions]
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (The message
length of the sent Message Packet is incorrect.)
024-341 IOT-ESS Communication Fail 2
[Corrective Actions]
[Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Sub System Fail
OF-06 IOT System Fail
[Fault Content] No need to replace the ESS PWB.
(IOT):
MCU sending error detected by Controller
(Sequence No. error)
024-345 IOT-ESS Communication Fail 5
[Detection Conditions] [Error Type]
Sub System Fail
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (The
Sequencing No. of the sent Message Packet is incorrect.) [Fault Content]
[Corrective Actions] (IOT):
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. MCU sending error detected by Controller
OF-06 IOT System Fail (Check code error)
No need to replace the ESS PWB. [Detection Conditions]
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (The check
code of the sent Message Packet is incorrect.)
024-342 IOT-ESS Communication Fail 3
[Corrective Actions]
[Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Sub System Fail
OF-06 IOT System Fail
[Fault Content] No need to replace the ESS PWB.
(IOT):
MCU sending error detected by Controller
(Packet No. error)
024-346 IOT-ESS Communication Fail 6
[Detection Conditions] [Error Type]
Sub System Fail
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (The Packet
No. of the sent Message Packet is incorrect.) [Fault Content]
(IOT):

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MCU sending parity error detected by Controller [Error Type]
[Detection Conditions] Sub System Fail
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (A parity error [Fault Content]
was detected by hardware of the IOT.)
(IOT):
[Corrective Actions] MCU sending error detected by Controller
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. (Receiving abortion error)
OF-06 IOT System Fail [Detection Conditions]
The ESS-PWB should be also replaced. A transmission failure occurred as the ACK could not be received after 2 resend attempts. (A receive
abort was detected by the IOT after the header had been recognized.)
024-347 IOT-ESS Communication Fail 7 [Corrective Actions]
[Error Type] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Sub System Fail OF-06 IOT System Fail
[Fault Content] No need to replace the ESS PWB.

Imari (IOT):
MCU send framing error detected by Controller 024-350 IOT-ESS Communication Fail 10
[Detection Conditions] [Error Type]
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (A framing Sub System Fail
error was detected by hardware of the IOT.) [Fault Content]
[Corrective Actions] (IOT):
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. MCU receiving error detected by Controller
OF-06 IOT System Fail (Sequence No. error)
No need to replace the ESS PWB. [Detection Conditions]
The NAK that notifies of the occurrence of a transmission failure is received. (The Sequence No. of the
024-348 IOT-ESS Communication Fail 8 received Message Packet is incorrect.)
[Error Type] [Corrective Actions]
Sub System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-06 IOT System Fail
No need to replace the ESS PWB.
(IOT):
MCU sending error detected by Controller
(Overrun error) 024-351 IOT-ESS Communication Fail 11
[Detection Conditions] [Error Type]
A transmission failure occurred as the ACK could not be received after 2 resend attempts. (An overrun Sub System Fail
error was detected by hardware of the IOT.) [Fault Content]
[Corrective Actions] (IOT):
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. MCU receiving error detected by Controller
OF-06 IOT System Fail (Packet No. error)
No need to replace the ESS PWB. [Detection Conditions]
The NAK that notifies of the occurrence of a transmission failure is received. (The Packet No. of the
024-349 IOT-ESS Communication Fail 9 received Message Packet is incorrect.)
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. The NAK that notifies of the occurrence of a transmission failure is received. (A parity error was detected
OF-06 IOT System Fail by hardware of the UART.)
The ESS-PWB should be also replaced. [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
024-352 IOT-ESS Communication Fail 12 OF-06 IOT System Fail
No need to replace the ESS PWB.
[Error Type]
Sub System Fail
[Fault Content] 024-355 IOT-ESS Communication Fail 15
MCU receiving error detected by Controller [Error Type]
(Message length error) Sub System Fail
[Detection Conditions] [Fault Content]
The NAK that notifies of the occurrence of a transmission failure is received. (The message length of the MCU receiving error detected by Controller
received Message Packet is incorrect.) (Framing error)
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. The NAK that notifies of the occurrence of a transmission failure is received. (A framing error was
OF-06 IOT System Fail detected by hardware of the UART.)
(No need to replace the ESS PWB.) [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
024-353 IOT-ESS Communication Fail 13 OF-06 IOT System Fail
(No need to replace the ESS PWB.)
[Error Type]
Sub System Fail
[Fault Content] 024-356 IOT-ESS Communication Fail 16
MCU receiving error detected by Controller [Error Type]
(Check code error) Sub System Fail
[Detection Conditions] [Fault Content]
The NAK that notifies of the occurrence of a transmission failure is received. (The check code of the MCU receiving overrun error detected by Controller
received Message Packet is incorrect.) [Detection Conditions]
[Corrective Actions] The NAK that notifies of the occurrence of a transmission failure is received. (An overrun error was
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. detected by hardware of the UART.)
OF-06 IOT System Fail [Corrective Actions]
(No need to replace the ESS PWB.) Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-06 IOT System Fail
024-354 IOT-ESS Communication Fail 14 No need to replace the ESS PWB.

[Error Type]
Sub System Fail 024-357 IOT-ESS Communication Fail 17
[Fault Content] [Error Type]
MCU receiving error detected by Controller Sub System Fail
(Parity error) [Fault Content]
MCU receiving error detected by Controller

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(Receiving abortion error) [Detection Conditions]
[Detection Conditions] The IOT Driver initialization failed.
The NAK that notifies of the occurrence of a transmission failure is received. (Abortion of receiving was [Corrective Actions]
detected after the header had been recognized.)
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-06 IOT System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. (No need to replace the ESS PWB.)
OF-06 IOT System Fail
(No need to replace the ESS PWB.)
024-361 Invalid IOT PaperSizeGroup Info
[Error Type]
024-358 IOT-ESS Communication Fail 18 Sub System Fail
[Error Type] [Fault Content]
Sub System Fail The paper size group data is different between the ESS and the IOT.
[Fault Content] [Detection Conditions]
Print sequence error detected by Controller. (The paper feed and paper output that are not applicable to
The paper size group setting in the Controller does not match the paper size group data detected by the
the NBR are detected.) IOT.
[Detection Conditions] [Corrective Actions]
The paper feed and paper output that are not applicable to the NBR are detected.
1. Initialize the NVM (user area).
[Corrective Actions] 2. Check the paper size group setting in the Controller and set a correct value.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. 3. Refer to Generic Sensor FIP to check the sensor.
OF-06 IOT System Fail If the problem persists, perform the following procedure to repair it.
(No need to replace the ESS PWB.) OF-09 Common Job Fail

024-359 IOT-ESS Communication Fail 19 024-362 Page Sync Illegal Start

[Error Type] [Error Type]
Sub System Fail Sub System Fail
[Fault Content] [Fault Content]
MCU transmission receiving rrror detected by Controller [Image Output]
(Invalid parameter was used) PAGE-SYNC occurred before video output preparation completes.
[Detection Conditions] [Detection Conditions]
An abnormal parameter is set as the argument for the receiving function. During IOT output, before the output data was written to FIFO Full, PageSync became active. Basically,
[Corrective Actions] this is not affected by noises but may be affected by excessive noises.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Corrective Actions]
OF-06 IOT System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
(No need to replace the ESS PWB.) OF-06 IOT System Fail
The ESS PWB should be also replaced.
024-360 IOT-ESS Initialization Fail
[Error Type] 024-363 Page Sync Illegal Stop
Sub System Fail [Error Type]
[Fault Content] Sub System Fail
Initialization error between IOT-ESS
[Fault Content] [Fault Content]
[Image Output] Other errors in JBIG Lib
PAGE-SYNC completion error during video output [Detection Conditions]
[Detection Conditions] Not in use now.
At IOT output, PageSync is negated before the specified paper size is output. Basically, this is not [Corrective Actions]
affected by noises but may be affected by excessive noises.
Turn the power OFF then ON. If the problem persists, perform the following.
[Corrective Actions] 1. Replace the ESS PWB.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-06 IOT System Fail
024-367 Decompress Other Fail
The ESS PWB should be also replaced.
[Error Type]
Sub System Fail
024-364 DMA Transfer Fail
[Fault Content]
[Error Type] Other errors from Decompress (Extension)
Sub System Fail
[Detection Conditions]
[Fault Content] Incorrect LINE SYNC was detected.
[Image Output]
1. Incorrect V-SYNC and H-SYNC signals were asserted during IOT output.
DMA Transfer Error
2. Data overrun has occurred (caused by the parameter setting error for Panther4).
[Detection Conditions] 2. only occurs during debugging.
During Reduce/Enlarge, reduction/enlargement was not completed even though the specified data was 1. is the main cause of error.
entered. This is probably caused by the SW failure or garbage data (RAM/HDD).
[Corrective Actions]
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedures in sequence to
Turn the power OFF then ON. If the problem persists, perform the following. repair it.
1. Pull out and insert the System Memory to check the installation. OF-02 After performing the operation in HDD System Fail
2. Replace the RAM. OF-01 Common System Fail
3. If the problem persists, perform the procedures in ’OF-02 HDD System Fail’.
4. If the problem persists, perform the procedures in ’OF-01 Common System Fail’.
024-368 PCI Error
[Error Type]
024-365 Overflow on Loop Back Write Sub System Fail
[Error Type] [Fault Content]
Sub System Fail BUTTON: [Image Output]
[Fault Content] PCI Bus Error
Loopback Write Overflow [Detection Conditions]
[Detection Conditions] PCI access error occurred due to a faulty PCI bus.
The extended data exceeded the reserved buffer size. [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedures in sequence to
This failure is currently not displayed. repair it.
024-366 JBIG Library Other Fail OF-02 After performing the operation in HDD System Fail
OF-01 Common System Fail
[Error Type]
Sub System Fail
024-370 Marker Code Detection Fail

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[Error Type]
Sub System Fail 024-372 IOT-ESS Communication Fail 22
[Fault Content] [Error Type]
Marker Code Detection Error Sub System Fail
[Detection Conditions] [Fault Content]
During Enlarge, when the file was enlarged only by the specified size, the end code (FF02) cannot be Sending error detected by Controller (Incorrect parameter instruction)
found in the compressed data.
[Detection Conditions]
[Corrective Actions] An illegal instruction for IOT Port No., Timeout Time, Pointer, or Transfer Size was detected.
Turn the power OFF then ON. If the problem persists, perform the following.
[Corrective Actions]
• When it occurs only for certain documents (there is a high possibility that the S/W is faulty).
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
1. Change the Print mode (Normal/High Quality/High Resolution).
OF-06 IOT System Fail
2. This may occur when the RAM size is changed.
The ESS PWB should be also replaced.
A. Change the installed RAM size.
B. Change the RAM size. (Change the port settings or the receive buffer size, etc.)
If the problem persists, proceed to the following procedure to repair it. 024-373 IOT-ESS Communication Fail 23
OF-01 Common System Fail [Error Type]
OF-06 IOT System Faill Sub System Fail
OF-02 HDD System Fail [Fault Content]
• When it occurs for random or most documents, there is a high possibility that the HW is faulty. DLL communication failure recovery error detected by Controller
1. Pull out and insert the System Memory to check the installation. [Detection Conditions]
2. Replace the RAM.
When a message packet is sent from the Controller, the ACK packet from the IOT cannot be received
3. Pull out and insert or replace the cable or back plane between the ESS and the MCU. within the specified time after the specified number of retries.
If the problem persists, perform the following procedures in sequence to repair it. [Corrective Actions]
OF-01 Common System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-06 IOT System Faill
OF-06 IOT System Fail
OF-02 HDD System Fail
The ESS PWB should be also replaced.

024-371 IOT-ESS Communication Fail 21 024-374 Regi Con PLL Parameter Fail
[Error Type] [Error Type]
Sub System Fail
Sub System Fail
[Fault Content] [Fault Content]
The communication between the ESS and IOT has not been established, which is detected by the Con- RegiCon adjustment value setting error detected by Controller (Incorrect parameter instruction)
troller.
[Detection Conditions]
[Detection Conditions]
Incorrect color registration adjustment value is sent from the IOT.
When the Controller and IOT are turned ON (including recovery from Power Saver mode), a response
from the IOT to a request to establish communications from the Controller was not detected within the [Corrective Actions]
specified time. Turn the power OFF then ON. If the problem persists, perform the following.
[Corrective Actions] 1. Replace the harness connecting the ESS and IOT.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. If the problem persists, perform the following procedure to repair it.
OF-06 IOT System Fail OF-06 IOT System Fail
The ESS PWB should be also replaced.
024-375 IOT-ESS Communication Fail 24 [Error Type]
[Error Type] History

Sub System Fail [Fault Content]

[Fault Content] Billing Backup Counter 1 Recovery

DLL receiving error detected by Controller (Incorrect parameter instruction) [Detection Conditions]
[Detection Conditions] The Billing Backup Counter 1 is automatically repaired.

An illegal instruction for IOT Port No., Timeout Time, or Pointer was detected. [Corrective Actions]
[Corrective Actions] Only record the data to the history.

Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-06 IOT System Fail 024-602 Billing Backup Counter 2 repair
The ESS PWB should be also replaced. [Error Type]
History
024-376 IOT-ESS Communication Fail 25 [Fault Content]
[Fault Name] Billing Backup Counter 2 Recovery
IOT-ESS Communication Fail 25 [Detection Conditions]
[Error Type] The Billing Backup Counter 2 is automatically repaired.
Sub [Corrective Actions]
[Fault Content] Only record the data to the history.
(IOT): MCU image signal truncation detected by the Controller
[Detection Conditions] 024-603 SWKey Master Counter repair
Occurs when a break in connection is detected at the loopback terminal of the image signal line [Error Type]
[Corrective Actions] History
Turn the power OFF and ON. [Fault Content]
Check ROS Unit Image Signal disconnection (cable), if disconnected, repair it. SWKey Master Counter Recovery
If the problem still persists, perform the following: [Detection Conditions]
OF-06 IOT System Fail The SWKey Master Counter is automatically repaired.
It is also necessary to change the ESS PWB
[Corrective Actions]
Only record the data to the history.
024-600 Billing Master Counter repair
[Error Type] 024-604 SWKey Backup Counter 1 repair
History
[Error Type]
[Fault Content] History
Repair the Billing Master Counter.
[Fault Content]
[Detection Conditions] SWKey Backup Counter1 Recovery
The Billing Master Counter is automatically repaired.
[Detection Conditions]
[Corrective Actions] The SWKey Backup Counter 1 is automatically repaired.
Only record the data to the history.
[Corrective Actions]
Only record the data to the history.
024-601 Billing Backup Counter 1 repair

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024-605 SWKey Backup Counter 2 repair [Fault Content]
[Error Type] Billing Meter Type is automatically repaired. (IOT NVM repaired)

History [Detection Conditions]

[Fault Content] [This is a hidden Fail.]
SWKey Backup Counter2 Recovery Billing Meter Type (kept in IOT NVM) has been automatically repaired.
NOTE:
[Detection Conditions]
A Shutdown History report is logged.
The SWKey Backup Counter 2 is automatically repaired.
[Corrective Actions]
[Corrective Actions]
This is a Fail to convey a message. No action is required.
Only record the data to the history.

024-609 Billing CountType Master Counter repaire

024-606 Billing Meter Type Master Counter repaire
[Error Type]
[Error Type]
record
record
[Fault Content]
[Fault Content]
Billing Count Type is automatically repaired. (ESS SEEP repaired)
Billing Meter Type is automatically repaired. (ESS SEEP repaired)
[Detection Conditions]
[Detection Conditions]
[This is a hidden Fail.]
[This is a hidden Fail.]
Billing Count Type (kept in ESS SEEP) has been automatically repaired.
Billing Meter Type (kept in ESS SEEP) has been automatically repaired.
NOTE:
NOTE:
A Shutdown History report is logged.
A Shutdown History report is logged.
[Corrective Actions]
[Corrective Actions]
This is a Fail to convey a message. No action is required.
This is a Fail to convey a message. No action is required.

024-610 Billing CountType Backup Counter 1 repaire

024-607 Billing Meter Type Backup Counter 1 repaire
[Error Type]
[Error Type]
record
record
[Fault Content]
[Fault Content]
Billing Count Type is automatically repaired. (ESS NVM repaired)
Billing Meter Type is automatically repaired. (ESS NVM repaired)
[Detection Conditions]
[Detection Conditions]
[This is a hidden Fail.]
[This is a hidden Fail.]
Billing Count Type (kept in ESS NVM) has been automatically repaired.
Billing Meter Type (kept in ESS NVM) has been automatically repaired.
NOTE:
NOTE:
A Shutdown History report is logged.
A Shutdown History report is logged.
[Corrective Actions]
[Corrective Actions]
This is a Fail to convey a message. No action is required.
This is a Fail to convey a message. No action is required.
024-608 Billing Meter Type Backup Counter 2 repaire 024-611 Billing CountType Backup Counter 2 repaire
[Error Type]
[Error Type]
record
record
[Fault Content] [Fault Content]
Billing Count Type is automatically repaired. (IOT NVM repaired) Modal Break Point is automatically repaired. (IOT NVM repaired)
[Detection Conditions] [Detection Conditions]
[This is a hidden Fail.] [This is a hidden Fail.]
Billing Count Type (kept in IOT NVM) has been automatically repaired. Modal Break Point (kept in IOT NVM) has been automatically repaired.
NOTE: NOTE:
A Shutdown History report is logged. A Shutdown History report is logged.
[Corrective Actions] [Corrective Actions]
This is a Fail to convey a message. No action is required. This is a Fail to convey a message. No action is required.

024-612 Modal Break Point Master Counter repaire 024-615 IOT Unsupported Drum Shut Off
[Error Type] [Fault Name]
record IOT Unsupported Drum Shut Off
[Fault Content] [Error Type]
Modal Break Point is automatically repaired. (ESS SEEP repaired) Record
[Detection Conditions] [Fault Content]
[This is a hidden Fail.] IOT Unsupported Drum Shut Off
Modal Break Point (kept in ESS SEEP) has been automatically repaired. [Detection Conditions]
NOTE: When the IOT was detected to be of a version that does not support Drum Shut Off.
A Shutdown History report is logged. [Corrective Actions]
[Corrective Actions] No action necessary.
This is a Fail to convey a message. No action is required.
024-700 Shortage memory capacity, or no Hard Disk
[Error Type]
024-613 Modal Break Point Backup Counter 1 repaire Job Fail
[Error Type] [Fault Content]
record
A job that could not be printed due to unfulfilled conditions such as [Insufficient System Memory] or [HDD
[Fault Content] Not Installed] was received
Modal Break Point is automatically repaired. (ESS NVM repaired) [Detection Conditions]
[Detection Conditions] This machine, which satisfies conditions 1 and 2, was instructed to perform a job that has any of these -
[This is a hidden Fail.] AnalogWaterMark/HybridWaterMark/UUID added to it.
Modal Break Point (kept in ESS NVM) has been automatically repaired. # Condition 1 #
NOTE: Any of the SW options ’Paper Security Kit’, ’Annotation Kit’, or ’Sakura Paper Kit’ is enabled. Note that this
includes cases where two or more options are enabled.
A Shutdown History report is logged.
# Condition 2 #
[Corrective Actions]
The HDD is not installed on the Controller board, or the system memory capacity is insufficient to operate
This is a Fail to convey a message. No action is required.
the SW options enabled in Condition 1.
[Corrective Actions]
024-614 Modal Break Point Backup Counter 2 repaire 1. Install the HDD on the Controller board.
[Error Type] 2. Install the memory capacity required by the SW options enabled in Condition 1 on the Controller board
record (the required capacity depends on the machine model)

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024-701 Invalid instruction of face inversion [Fault Name]
[Error Type] Denshi-Pen Error When Printing Fails

job [Error Type]

[Fault Content] Job
Job cancellation due to the invalid Invert instruction [Fault Content]
[Detection Conditions] Denshi-Pen Error During Printing

IOTsc has detected that the device has been instructed to print paper that is not invertible. [Detection Conditions]
(E.g.) Error has occurred when document is output from Denshi-Pen.
– Coil punch x Tab paper x Invert instruction (Tried to print with SID, which has exceeded SID no. of reservations.)
– Paper size/type not invertible x Invert instruction [Corrective Actions]
[Corrective Actions] Power off the device, and power on after the display on the control panel has disappeared.
Instruct the device in the way that enables it to invert paper for reoutput.
If the problem still persists, perform the following:
OF-09 Common Job Fail
024-702 Paper Jam
[Error Type]
Job
024-705 Force Annotation Template Fail
[Fault Content] [Fault Name]
Force Annotation Template Fail
Job cancellation due to paper jam
[Detection Conditions] [Error Type]
Job
When paper jam occurs as printing is in progress for a Print Service Job (when Jam Recovery is set to
’OFF’). [Fault Content]
[Corrective Actions] Force Annotation Template Fault
Resolve the paper jam and print again. [Detection Conditions]
The specified Force Annotation template cannot be found in the device.
024-703 Booklet Sheets Count Over While Printing Fail [Corrective Actions]
[Fault Name] Delete document.Store again from driver.

Booklet Sheets Count Over While Printing Fail

If the problem still persists, perform the following:
[Error Type]
OF-09 Common Job Fail
Job Fail
[Fault Content]
Booklet number of sheets exceeded Fail has occurred during printing.
024-706 Denshi-Pen Print Condition Error
[Detection Conditions] [Fault Name]
Denshi-Pen Print Condition Error
After printing has started, it was detected that it had exceeded the maximum number of sheets for Book-
let. [Error Type]
[Corrective Actions] Job
Change the paper with one of lighter weight so as not to exceed the maximum output limit. [Fault Content]
If the problem persists, perform the procedures in ’OF-09 Common Job Fail’. Prohibition Error During Denshi-Pen Output

024-704 Denshi-Pen Error When Printing Fails

[Detection Conditions] [Fault Name]
Tried to print document specified with Denshi-Pen when forced analog watermark or force hybrid water- Duplex Inversion Prohibited Media Fail (Face Down Output Job)
mark is set.. [Error Type]
[Corrective Actions] Job
Set device to temporarily cancel forced printing. [Fault Content]
A Face Down output instruction was received for Duplex/Invert prohibited paper.
If the problem still persists, perform the following:
[Detection Conditions]
OF-09 Common Job Fail
Face Down output was attempted for paper with paper type/size that cannot be used in Duplex/Invert.
The targets are paper that are determined by the following NVM setting.
024-707 Duplex Inversion Prohibited Media Fail (Duplex Job) 1. Gloss A (106-128 gsm) 780-316
[Fault Name] 2. Gloss B (129-150 gsm) 780-317
Duplex Inversion Prohibited Media Fail (Duplex Job) 3. HW Gloss A (151-176 gsm) 780-318
[Error Type] 4. HW Gloss B (176-220 gsm) 780-319
Job 5. Extra Heavyweight (177-220 gsm) 780-320
[Fault Content] 6. Hole Punched Extra Heavyweight (177-220 gsm) 780-321
A Duplex Print instruction was received for Duplex/Invert prohibited paper. 7. Gloss A Reload (106-128 gsm) 780-322
8. Gloss B Reload (129-150 gsm) 780-323
[Detection Conditions]
9. HW Gloss A Reload (151-176 gsm) 780-324
Duplex Print was instructed for paper with paper type/size that cannot be used in Duplex/Invert.
10. HW Gloss B Reload (176-220 gsm) 780-325
The targets are paper that are determined by the following NVM setting.
11. Extra Heavyweight Reload (177-220 gsm) 780-326
1. Gloss A (106-128 gsm) 780-316
12. Minimum media length to prohibit duplex/inversion 780-315
2. Gloss B (129-150 gsm) 780-317
3. HW Gloss A (151-176 gsm) 780-318
[Corrective Actions]
Change the paper type and print again.
4. HW Gloss B (176-220 gsm) 780-319
Or, change the instruction to Face Up and print again.
5. Extra Heavyweight (177-220 gsm) 780-320
6. Hole Punched Extra Heavyweight (177-220 gsm) 780-321
If the problem still persists, perform the following:
7. Gloss A Reload (106-128 gsm) 780-322
OF-09 Common Job Fail
8. Gloss B Reload (129-150 gsm) 780-323
9. HW Gloss A Reload (151-176 gsm) 780-324 024-742 Print Booklet sheets counts over
10. HW Gloss B Reload (176-220 gsm) 780-325 [Error Type]
11. Heavyweight Reload (177-220 gsm) 780-326 Job Fail
12. Minimum media length to prohibit duplex/inversion 780-315 [Fault Content]
[Corrective Actions] A printer job whose paper quantity exceeds Booklet Paper Quantity is canceled.
Change the paper type and print again. [Detection Conditions]
Or, change the Duplex instruction to Simplex and print again.
The number of sheets per set exceeds a specific allowable number for Booklet.
* This fault is detected at the start of print.
If the problem still persists, perform the following:
– If the number of sheets is larger by one, automatically only saddle stitching is deselected and the
OF-09 Common Job Fail sheets become folded in half for output.
024-708 Duplex Inversion Prohibited Media Fail (Face Down – If folding is only selected, an allowable number of sheets per set are automatically folded for output.
Output Job) [Corrective Actions]
Choose creation of every Booklet using a maximum number of sheets, or deselect Booklet.

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*When every Booklet is created using a maximum number of sheets, a specific signature is laid out on top [Corrective Actions]
of each booklet consisting of the max number of sheets. Reduce the number of documents to less than the user-specified number or reduce the number of num-
If the problem still persists, go to the following procedure to resolve it. bering digits in order to copy them again.
OF-09 Common Job Fail If the problem persists, perform the following.
OF-09 Common Job Fail
024-746 Print Request Failure-Paper
[Error Type] 024-775 Print Booklet sheets counts over(Not field attachment)
Job Fail [Error Type]
[Fault Content] Job Fail
There are parameters that are incompatible with the specified paper type. [Fault Content]
[Detection Conditions] A printer job whose paper quantity exceeds Booklet Paper Quantity is canceled. (This occurs with a job
The paper type specified by the job is incompatible with options such as Paper Tray, Output Tray, Auto- without simplex/duplex setting.)
matic 2 Sided Print/Staple (E.g. Auto 2-Sided Print is specified for Transparencies). [Detection Conditions]
[Corrective Actions] This fault is detected at the start of print.
Do not specify parameters that are incompatible with the specified paper type. The number of sheets per set for printer print exceeds a specific allowable number for Booklet.
– If the number of sheets is larger by one, automatically only saddle stitching is deselected and the
sheets become folded in three for output.
024-747 Print Instruction Fail
– If folding is only selected, an allowable number of sheets per set are automatically folded for output.
[Error Type] Because the Print Service operation of setting simplex/duplex is done by Driver, only the operation with-
Job Fail out simplex/duplex setting is done by the machine.
[Fault Content] As a detection of this Fail causes a job to be canceled, a message is only displayed indicating the job is
Operation cannot be continued due to combination of unprintable parameters (stored file size, paper canceled.
size, paper tray, duplex command, output tray) [Corrective Actions]
[Detection Conditions] Choose creation of every Booklet using a maximum number of sheets, or deselect Booklet.
The specified combination of parameters (stored file size, paper size, paper tray, duplex command, out- *When every Booklet is created using a maximum number of sheets, a specific signature is laid out on top
put tray) cannot be executed or continued. of each booklet consisting of the max number of sheets.
When a job cannot continue due to component failure when [Start] button is pressed after a temporary If the problem still persists, go to the following procedure to resolve it.
interruption due to a component failure during a print operation, this error is also displayed. OF-09 Common Job Fail
[Corrective Actions]
Change the print parameter and print again. 024-900 Upper Tray Out Of Place
[Error Type]
024-748 Bates Numbering Digit Over operation
[Error Type] [Fault Content]
job Upper Tray is out of place.
[Fault Content] [Detection Conditions]
The number of Bates Numbering digits is exceeded. A tray above the paper tray selected was ’out of place’ so it was decided that paper feed was impossible.
[Detection Conditions] This fault occurs depending on the configuration of the paper transport in the engine.(This occurs only
In the process of printing Bates Numbering, a maximum number of 9 or the user-specified number of dig- with Front C Path Engine.)
its is exceeded. [Corrective Actions]
If the status of the tray being out of place is not cleared, do the same procedure as the CE recovery action
for xxTray Out Of Place.
 [Corrective Actions]
024-910 Tray1 size mismatch Load the correct paper in the tray.
[Error Type] If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, refer to the following procedure to repair it.
Operation Error
OF-09 Common Job Fail
[Fault Content]
OF-06 IOT System Faill
Size Mismatch Tray 1: Measured Length Mismatch
[Detection Conditions]
When the paper slow scan direction length is measured on the paper path, the length is different from the
024-913 Tray4 size mismatch
slow scan length for the size detected by the tray. [Error Type]
[Corrective Actions] Operation Error
Load the correct paper in the tray. [Fault Content]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. Size Mismatch Tray 4: Measured Length Mismatch
If the problem persists, refer to the following procedure to repair it. [Detection Conditions]
OF-09 Common Job Fail When the paper slow scan direction length is measured on the paper path, the length is different from the
OF-06 IOT System Faill slow scan length for the size detected by the tray.
[Corrective Actions]
024-911 Tray2 size mismatch Load the correct paper in the tray.
[Error Type] If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, refer to the following procedure to repair it.
Operation Error
OF-09 Common Job Fail
[Fault Content]
OF-06 IOT System Faill
Size Mismatch Tray 2: Measured Length Mismatch
[Detection Conditions]
When the paper slow scan direction length is measured on the paper path, the length is different from the
024-914 Tray6 size mismatch
slow scan length for the size detected by the tray. [Error Type]
[Corrective Actions] Operation Error
Load the correct paper in the tray. [Fault Content]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. Size Mismatch Tray 6: Measured Length Mismatch
If the problem persists, refer to the following procedure to repair it. [Detection Conditions]
OF-09 Common Job Fail When the paper slow scan direction length is measured on the paper path, the length is different from the
OF-06 IOT System Faill slow scan length for the size detected by the tray.
[Corrective Actions]
024-912 Tray3 size mismatch Load the correct paper in the tray.
[Error Type] If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, refer to the following procedure to repair it.
Operation Error
OF-09 Common Job Fail
[Fault Content]
OF-06 IOT System Faill
Size Mismatch Tray 3: Measured Length Mismatch
[Detection Conditions]
When the paper slow scan direction length is measured on the paper path, the length is different from the
024-915 Tray7 size mismatch
slow scan length for the size detected by the tray. [Error Type]
Operation Error

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[Fault Content]
Size Mismatch Tray 7: Measured Length Mismatch 024-919 FaceUP Tray Close
[Detection Conditions] [Error Type]
When the paper slow scan direction length is measured on the paper path, the length is different from the Operation Error
slow scan length for the size detected by the tray.
[Fault Content]
[Corrective Actions] Face Up Tray Close
Load the correct paper in the tray.
[Detection Conditions]
If the problem persists, check the sensor using the Generic Sensor Failure FIP.
When output was sent to the Face Up Tray, the Face Up Tray was detected as closed. (This is not treated
If the problem persists, refer to the following procedure to repair it.
as an error in Jigen)
OF-09 Common Job Fail
[Corrective Actions]
OF-06 IOT System Faill
If the problem persists after opening the Face Up Tray Cover, replace the Face Up Tray Sensor or Face
Up Cover.
024-916 Mix Full Stack
[Error Type] 024-920 Face Down Tray1 Paper FULL
Operation [Error Type]
[Fault Content] Operation Error
Stacker Mix Full Stack (*Includes Z-fold number of page exceeded) [Fault Content]
[Detection Conditions] Face Down Tray1 Paper FULL
One of the following conditions was met during Mix Full position detection [Detection Conditions]
• When paper size of the next job (either in feed direction or width direction) is larger than the upper- The paper output to the Face Down Tray 1 is full.
most paper size loaded for the previous job
• When changed to staple mode when the uppermost paper size loaded for the previous job is less
[Corrective Actions]
than 279.4mm Clear the paper.
• When uppermost paper size loaded for the previous job is ’unknown’ If the problem persists, check the sensor using the Generic Sensor Failure FIP.
[Corrective Actions] If the problem persists, refer to the following procedure to repair it.
Remove paper from the Stacker. OF-09 Common Job Fail
If the problem persists, check the sensor using the Generic Sensor Failure FIP. OF-06 IOT System Faill
If the problem persists, refer to the following procedures in sequence to repair it.
OF-09 Common Job Fail 024-922 Face Down Tray2 Paper FULL
OF-06 IOT System Fail [Error Type]
Operation Error
024-917 Stacker Tray Staple Set Over Count [Fault Content]
[Error Type] Face Down Tray2 Paper FULL
Operation Error [Detection Conditions]
[Fault Content] The paper output to the Face Down Tray 2 is full.
Finisher Stacker Tray Set Set Over Count [Corrective Actions]
[Detection Conditions] Clear the paper.
The Staple Set Count exceeded 50 sets on the Stacker Tray during the Staple Set Eject operation. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
[Corrective Actions] If the problem persists, refer to the following procedure to repair it.
Replace the Staple No Paper Sensor. OF-09 Common Job Fail
OF-06 IOT System Faill
 [Corrective Actions]
024-923 Operation Y Toner Empty Replace the appropriate Toner Cartridge.
[Error Type] If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, refer to the following procedure to repair it.
Operation Error
OF-09 Common Job Fail
[Fault Content]
OF-06 IOT System Faill
Operation Y Toner Empty
[Detection Conditions]
Printing cannot be continued was detected during color printing because Y toner has run out. Or, color
024-926 Punch DustBox Miss Set
printing was specified when printing cannot be continued because Y toner has run out. [Error Type]
[Corrective Actions] Operation Error
Replace the appropriate Toner Cartridge. [Fault Content]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. Finisher Punch Dust Box Miss Set
If the problem persists, refer to the following procedure to repair it. [Detection Conditions]
OF-09 Common Job Fail The system detected that the Punch Dust Box was not installed.
OF-06 IOT System Faill [Corrective Actions]
Install the Punch Dust Box.
024-924 Operation M Toner Empty If the problem persists, check the sensor using the Generic Sensor Failure FIP.
[Error Type] If the problem persists, refer to the following procedure to repair it.
Operation Error OF-09 Common Job Fail
[Fault Content]
Operation M Toner Empty 024-927 OCT Full Stack
[Detection Conditions] [Error Type]
Printing cannot be continued was detected during color printing because M toner has run out. Or, color Operation Error
printing was specified when printing cannot be continued because M toner has run out. [Fault Content]
[Corrective Actions] OCT Full Stack
Replace the appropriate Toner Cartridge. [Detection Conditions]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. The OCT Full Stack Sensor ON was detected for 5sec consecutively.
If the problem persists, refer to the following procedure to repair it.
[Corrective Actions]
OF-09 Common Job Fail
Remove paper from the OCT.
OF-06 IOT System Faill
If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, refer to the following procedure to repair it.
024-925 Operation C Toner Empty OF-09 Common Job Fail
[Error Type]
Operation Error 024-928 Scratch Sheet Compile (A-Fin)
[Fault Content] [Error Type]
Operation C Toner Empty
Operation Fail
[Detection Conditions] [Fault Content]
Printing cannot be continued was detected during color printing because C toner has run out. Or, color
Scratch Sheet Compile (A-Fin)
printing was specified when printing cannot be continued because C toner has run out.

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[Detection Conditions] NOTE:
When abnormal paper (Scratch Sheet), which is notified from the IOT via the Sheet Integrity command, The effective count is the count of Staple frequency for paper with sheet number less than 70.
was output to the Compiler [Corrective Actions]
[Corrective Actions] Replace the Staple Dust Box. Check the output of Staple Dust Near Full Sensor. If not detected, check
OF-09 Common Job Fail using NVM763-435~441.

024-929 Center Tray Full Stack 024-932 Staple Box Set Fail
[Error Type] [Error Type]
Operation Operation
[Fault Content] [Fault Content]
Center Tray Full Stack It was detected that the Staple Box is not installed properly.
[Detection Conditions] [Detection Conditions]
Full stack sensor keeps ON between sheets over the setting times The Staple Box Set Sensor detected that Box does not exist.
[Corrective Actions] [Corrective Actions]
Remove the paper from the Center Tray. Check installation of the Staple Dust Box.
Check the Staple Box Set Sensor ON output. If it is OK, replace the Sensor, harness.

024-930 Stacker Tray Full (LargeSize Full)

[Error Type] 024-933 Operation Y Drum End of Life
Operation Error [Error Type]
[Fault Content] Operation

Finisher Stacker Tray Full Stack [Fault Content]

(LargeSize Full) Operation Y Drum End of Life
[Detection Conditions] [Detection Conditions]
The Stack Encoder SNR has counted the specified number of sheets up to the Full Stack (Large Size). During color printing, it was detected that printing cannot be continued because of Y Drum Life End. Or,
color printing was specified when printing cannot be continued because of Y Drum Life End.
[Corrective Actions]
Remove paper from the Stacker.
[Corrective Actions]
Replace the Y Drum Cartridge.
If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, perform the following procedure:
If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail
OF-09 Common Job Fail
OF-06 IOT System Fail

024-931 Staple Dust Full

024-934 Paper kind mismatch
[Error Type]
Operation
[Error Type]
Operation Error
[Fault Content]
Staple Full was detected.
[Fault Content]
Paper Type Mismatch
[Detection Conditions]
1. After Staple Dust near Full, Staple Count is performed and the effective count is detected to have
[Detection Conditions]
reached 5K. This error occurs when the paper fed is different from that specified in the Controller (Plain paper and
Heavyweight cannot be recognized).
2. Detected when the New Full Sensor did not turn ON even after the effective count has reached 20K after
the Staple Dust Box removal is detected.
[Corrective Actions] 2. Other paper is loaded when a Transparencies job is performed
Load the specified transparencies. 3. Transparencies with borders was detected.
If the problem persists after user actions, refer to the following procedure to repair it. When checking Transparencies for borders (by the Transparency Sensor) after feeding has started, jam
OF-09 Common Job Fail occurs when borders were detected.
[Corrective Actions]
Use Xerox transparencies without borders.
024-935 Tray 1 Wrong Medium Type
If the problem still persists, perform the following:
[Error Type] OF-09 Common Job Fail
Operation Error
024-938 Tray 4 Wrong Medium Type
[Fault Content]
Tray 1 Paper Type Mismatch
[Error Type]
Operation Error
BUTTON: Paper Type Mismatch Transparency With Frame Detected Tray 1
[Detection Conditions] [Fault Content]
BUTTON: Paper Type Mismatch
When checking Transparencies for borders (by the Transparency Sensor) after feeding has started, jam
occurs when borders were detected. Transparencies With Borders Detected Tray 4
[Corrective Actions] [Detection Conditions]
Use Xerox transparencies without borders. 1. Transparencies are loaded when a non-transparencies job is performed.
If the problem still persists, perform the following: 2. Other paper is loaded when a Transparencies job is performed
OF-09 Common Job Fail 3. Transparencies with borders was detected.
When checking Transparencies for borders (by the Transparency Sensor) after feeding has started, jam
024-936 Tray 2 Wrong Medium Type occurs when borders were detected.
[Error Type] [Corrective Actions]
Operation Error
Use Xerox transparencies.
[Fault Content] If the problem still persists, perform the following:
Tray 2 Paper Type Mismatch OF-09 Common Job Fail
[Detection Conditions] 024-939 OHP kind mismatch (Not white frame OHP)
1. Transparencies are loaded when a non-transparencies job is performed.
[Error Type]
2. Other paper is loaded when a Transparencies job is performed
Operation Error
3. Transparencies with borders was detected.
When checking Transparencies for borders (by the Transparency Sensor) after feeding has started, jam
[Fault Content]
occurs when borders were detected. Paper Type Mismatch
[Corrective Actions] The system is shut down (stop) if Transparencies with borders are detected regardless of the paper type
setting in the Controller.
Use Xerox transparencies without borders.
If the problem still persists, perform the following:
[Detection Conditions]
Transparencies are loaded when a non-transparencies job is performed.
OF-09 Common Job Fail
Other paper is loaded when a Transparencies job is is performed
024-937 Tray 3 Wrong Medium Type Transparencies with borders was detected.
[Error Type] Jam occurs when borders were detected by checking transparencies for borders (by the OHP Sensor)
Operation Error after feeding started.
[Fault Content] [Corrective Actions]
Tray 3 Paper Type Mismatch Use Xerox transparencies without borders.
[Detection Conditions] If the problem persists, refer to the following procedure to repair it.
1. Transparencies are loaded when a non-transparencies job is performed. OF-09 Common Job Fail

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[Corrective Actions]
024-940 Operation M Drum End of Life Select ’Enable Booklet per upper limit of Booklet sheets’ or ’Disable Booklet’.
[Error Type] • If Booklet is performed in the unit of the upper limit of sheets, Signature imaging is also performed for
that unit.
Operation Error
If the problem persists, refer to the following procedure to repair it.
[Fault Content] OF-09 Common Job Fail
Operation M Drum End of Life
[Detection Conditions]
024-943 Booklet Low Staple
During color printing, it was detected that printing cannot be continued because of M Drum Life End. Or,
color printing was specified when printing cannot be continued because of M Drum Life End. [Error Type]
[Corrective Actions] Operation Error

Replace the M Drum Cartridge. [Fault Content]

If the problem still persists, perform the following: Booklet Low Staple
OF-09 Common Job Fail [Detection Conditions]
OF-06 IOT System Fail Staple needles for both Front and Rear are running low. Or, the Staple Cartridge was detected to be
removed.
024-941 Operation C Drum End of Life
Copying is performed until the set is finished and the instruction to replace the Staple Cartridge is dis-
[Error Type] played.
Operation Error [Corrective Actions]
[Fault Content] Replace the Staple Cartridge.
Operation C Drum End of Life If the problem persists, check the sensor using the Generic Sensor Failure FIP.
[Detection Conditions] If the problem persists, refer to the following procedure to repair it.
During color printing, it was detected that printing cannot be continued because of C Drum Life End. Or, OF-09 Common Job Fail
color printing was specified when printing cannot be continued because of C Drum Life End.
[Corrective Actions] 024-945 Booklet Full Stack
Replace the C Drum Cartridge.
[Error Type]
If the problem still persists, perform the following:
Operation Error
OF-09 Common Job Fail
OF-06 IOT System Fail
[Fault Content]
Booklet Tray Full Stack
024-942 Booklet sheets counts over
[Detection Conditions]
[Error Type] The number of output copies to the Booklet Tray has reached the system data threshold.
Operation Error
[Corrective Actions]
[Fault Content] Remove the paper.
Booklet sheets exceeded
If the problem persists, check the sensor using Generic Sensor Failure FIP.
[Detection Conditions] If the problem persists, perform the following procedure to repair it.
The no. of loaded sheets exceeded the maximum sheets for Booklet. OF-09 Common Job Fail
• Detected when printing starts
• When only one sheet is loaded, the system automatically cancel Binding setting only and output Bi-
Fold paper.
024-946 Tray 1 Out Of Place
• When only folding is specified, the system automatically fold paper by the number of available fold- [Error Type]
ing. Operation Error
[Fault Content] [Fault Content]
Tray 1 Out Of Place Tray 4 Out Of Place
[Detection Conditions] [Detection Conditions]
The system detected that Tray 1 was not installed. The system detected that Tray 4 was not installed.
[Corrective Actions] [Corrective Actions]
Set the tray. Set the tray.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, refer to the following procedure to repair it. If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail OF-09 Common Job Fail
024-950 Tray 1 Empty
024-947 Tray 2 Out Of Place [Error Type]
[Error Type] Operation Error
Operation Error [Fault Content]
[Fault Content] Tray 1 Empty
Tray 2 Out Of Place [Detection Conditions]
[Detection Conditions] No paper in Tray 1 is detected.
The system detected that Tray 2 was not installed. [Corrective Actions]
[Corrective Actions] Add paper into the appropriate tray.
Set the tray. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. If the problem persists, refer to the following procedure to repair it.
If the problem persists, refer to the following procedure to repair it. OF-09 Common Job Fail
OF-09 Common Job Fail
024-951 Tray 2 Empty
024-948 Tray 3 Out Of Place [Error Type]
[Error Type] Operation Error
Operation Error [Fault Content]
[Fault Content] Tray 2 Empty
Tray 3 Out Of Place [Detection Conditions]
[Detection Conditions] No paper in Tray 2 is detected.
The system detected that Tray 3 was not installed. [Corrective Actions]
[Corrective Actions] Add paper into the appropriate tray.
Set the tray. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. If the problem persists, refer to the following procedure to repair it.
If the problem persists, refer to the following procedure to repair it. OF-09 Common Job Fail
OF-09 Common Job Fail
024-952 Tray 3 Empty
024-949 Tray 4 Out Of Place [Error Type]
[Error Type] Operation Error
Operation Error

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[Fault Content] [Fault Content]
Tray 3 Empty Tray 6 Empty
[Detection Conditions] [Detection Conditions]
No paper in Tray 3 is detected. No paper in Tray 6 is detected.
[Corrective Actions] [Corrective Actions]
Add paper into the appropriate tray. Add paper into the appropriate tray.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, refer to the following procedure to repair it. If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail OF-09 Common Job Fail
024-953 Tray 4 Empty 024-956 Tray 7 Empty
[Error Type] [Error Type]
Operation Error Operation Error
[Fault Content] [Fault Content]
Tray 4 Empty Tray 7 Empty
[Detection Conditions] [Detection Conditions]
No paper in Tray 4 is detected. No paper in Tray 7 is detected.
[Corrective Actions] [Corrective Actions]
Add paper into the appropriate tray. Add paper into the appropriate tray.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, refer to the following procedure to repair it. If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail OF-09 Common Job Fail

024-954 Tray SMH Empty 024-957 Interposer Empty

[Error Type] [Error Type]
Operation Error Operation Error
[Fault Content] [Fault Content]
Tray SMH Empty Interposer Empty
[Detection Conditions] [Detection Conditions]
No paper in the Bypass Tray is detected. No paper in the Interposer Tray is detected.
[Corrective Actions] [Corrective Actions]
Add paper into the appropriate tray. Add paper into the appropriate tray.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, refer to the following procedure to repair it. If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail OF-09 Common Job Fail

024-955 Tray 6 Empty 024-958 SMH size mismatch

[Error Type] [Error Type]
Operation Error Operation Error
[Fault Content] [Error Type]
Size Mismatch 1 Operation Error
SMH Size Mismatch [Fault Content]
[Detection Conditions] (H4-3) Size Mismatch
The paper size in the SMH tray and the paper size specified for printing are different. Tray 3 Size Mismatch
[Corrective Actions] [Detection Conditions]
Add paper into the appropriate tray. The paper size in Tray 3 and the paper size specified for printing are different.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. [Corrective Actions]
If the problem persists, refer to the following procedure to repair it. Add paper into the appropriate tray.
OF-09 Common Job Fail If the problem persists, check the sensor using the Generic Sensor Failure FIP.
024-959 Tray1 size mismatch If the problem persists, refer to the following procedure to repair it.
[Error Type] OF-09 Common Job Fail

Operation Error
[Fault Content] 024-962 Tray4 size mismatch
(H4-1) Size Mismatch [Error Type]
Tray 1 Size Mismatch Operation Error
[Detection Conditions] [Fault Content]
The paper size in Tray 1 and the paper size specified for printing are different. (H4-4) Size Mismatch
[Corrective Actions] Tray 4 Size Mismatch
Add paper into the appropriate tray. [Detection Conditions]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. The paper size in Tray 4 and the paper size specified for printing are different.
If the problem persists, refer to the following procedure to repair it. [Corrective Actions]
OF-09 Common Job Fail Add paper into the appropriate tray.
If the problem persists, check the sensor using the Generic Sensor Failure FIP.
024-960 Tray2 size mismatch If the problem persists, refer to the following procedure to repair it.
[Error Type] OF-09 Common Job Fail
Operation Error
[Fault Content] 024-963 Finisher Punch DustBox FULL
(H4-2) Size Mismatch [Error Type]
Tray 2 Size Mismatch operation
[Detection Conditions] [Fault Content]
The paper size in Tray 2 and the paper size specified for printing are different. Finisher Punch DustBox FULL
[Corrective Actions] [Detection Conditions]
Add paper into the appropriate tray. The number of chads has become equal to or over the number that makes the Punch Dust Box full.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. [Corrective Actions]
If the problem persists, refer to the following procedure to repair it. Remove the chads.
OF-09 Common Job Fail If the problem persists, perform the following:
OF-09 Common Job Fail
024-961 Tray3 size mismatch

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024-965 ATS/APS No Paper (IOTsc detect) OF-09 Common Job Fail

[Error Type]
Operation Error 024-968 Stapler/Punch Batting
[Fault Content] [Error Type]
ATS/APS No Paper Operation Error
APS/ATS NG (No Paper) [Fault Content]
[Detection Conditions] Batting of Staple and Punch (Occurs in FCW-UI only)
The paper specified for printing is not loaded in the tray. [Detection Conditions]
[Corrective Actions] The Staple and Punch positions were batting.
Add paper into the appropriate tray. [Corrective Actions]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. Cancel Staple, Punch, or both.
If the problem persists, refer to the following procedure to repair it. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
OF-09 Common Job Fail If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail
024-966 ATS/APS No Destination Error
[Error Type] 024-969 Different width Mix Punch
Operation Error [Error Type]
[Fault Content] Operation Error
ATS/APS No Destination Error [Fault Content]
ATS/APS NG (Other than No Paper) Mixed Size Punch
[Detection Conditions] [Detection Conditions]
The paper specified for printing cannot be detected. Paper with different widths was detected during printing in the Punch mode.
[Corrective Actions] [Corrective Actions]
Change the settings. Or, replace the tray. Copy: Cancel Punch mode (user intervention)
If the problem persists, check the sensor using the Generic Sensor Failure FIP. Printer: Cancel Punch mode (auto cancelation)
If the problem persists, refer to the following procedure to repair it. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
OF-09 Common Job Fail If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail
024-967 Different width Mix Paper detect (Stapler job)
[Error Type] 024-970 Tray 6 Out Of Place
Operation Error [Error Type]
[Fault Content] Operation Error
Mixed Width was detected with the settings only available for stapling the same widths. [Fault Content]
[Detection Conditions] Tray 6 Out Of Place
Mixed Width was detected with the settings only available for stapling the same widths. [Detection Conditions]
[Corrective Actions] The system detected that Tray 6 was not installed.
Cancel User Staple. [Corrective Actions]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. Set the tray.
If the problem persists, refer to the following procedure to repair it. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
 If the problem persists, refer to the following procedure to repair it. If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail OF-09 Common Job Fail

024-971 Tray 7 Out Of Place 024-974 Interposer Tray Size Mismatch

[Error Type] [Error Type]
Operation Error Operation Error
[Fault Content] [Fault Content]
Tray 7 Out Of Place Interposer Tray Size Mismatch
[Detection Conditions] [Detection Conditions]
The system detected that Tray 7 was not installed. The paper size specified for feeding from the Interposer and the tray size are different.
[Corrective Actions] [Corrective Actions]
Set the tray. Add paper into the appropriate tray.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, refer to the following procedure to repair it. If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail OF-09 Common Job Fail

024-972 Tray6 size mismatch 024-975 Copy Booklet sheets counts over
[Error Type] [Error Type]
Operation Error Operation Error
[Fault Content] [Fault Content]
Comm: Size Mismatch (Tray 6 Size Mismatch) No. of Booklet sheets exceeded. (Occurs at the process with no images)
[Detection Conditions] [Detection Conditions]
The paper size in Tray 6 and the paper size specified for printing are different. Detected when printing starts
[Corrective Actions] No images for Signature, or the no. of loaded sheets for Printer printing exceeded the maximum sheets
Add paper into the appropriate tray. for Booklet.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. • When only one sheet is loaded, the system automatically cancel Binding setting only and output Tri-
Fold paper.
If the problem persists, refer to the following procedure to repair it.
• When only folding is specified, the system automatically fold paper by the number of available fold-
OF-09 Common Job Fail
ing.
Since the Driver performs the image processing for Print Service, the machine performs operations with-
024-973 Tray7 size mismatch out images.
[Error Type] Since the job is canceled when this failure is detected, only the message indicating that the job has been
canceled is displayed.
Operation Error
[Corrective Actions]
[Fault Content]
Copy: Cancel Booklet (user intervention)
Size Mismatch (Tray 7 Size Mismatch)
Printer: Cancel Booklet mode (auto cancelation)
[Detection Conditions] If the problem persists, refer to the following procedure to repair it.
The paper size in Tray 7 and the paper size specified for printing are different.
OF-09 Common Job Fail
[Corrective Actions]
Add paper into the appropriate tray.
024-976 Finisher Staple Status NG
If the problem persists, check the sensor using the Generic Sensor Failure FIP.

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[Error Type] [Error Type]
Operation Error Operation Error
[Fault Content] [Fault Content]
Finisher Staple Status NG Staple Needle Near Empty, or Staple Needle Feed Failure
[Detection Conditions] (Treat as Empty)
After the Staple Mot started forward rotation, the Staple Home SNR did not turn ON within 450ms, and [Detection Conditions]
after the Staple Mot started reverse rotation, the Stapler Head Home SNR turned ON within 200ms. Staple Needle Near Empty or Staple Needle Feed Failure was detected.
[Corrective Actions] [Corrective Actions]
Check for Staple needles and reload them correctly. Check for Staple needles and reload them correctly.
If the problem persists, refer to the following procedure to repair it. If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail OF-09 Common Job Fail

024-977 Stapler Feed Ready Fail 024-980 Finisher Stacker Tray Full
[Error Type] [Error Type]
Operation Error Operation Error
[Fault Content] [Fault Content]
Stapler Feed Ready Fail Finisher Stacker Tray Full Stack
[Detection Conditions] [Detection Conditions]
1. Staple Ready SNR=OFF when Staple starts, 2. 13 times or less of stapling operation* ## APC4300G##
[Corrective Actions] [When the B-Fin is installed] & [When the C-Fin/D-Fin is installed w/ Booklet]
Check for Staple needles and reload them correctly. This occurs with ’Any Output Sizes’.
If the problem persists, refer to the following procedure to repair it. [When the C-Fin is installed w/ Booklet]
OF-09 Common Job Fail The Stack Encoder SNR has counted up to the number of sheet that is defined as Full Stack (Large
Size).
The Stack Encoder SNR has counted up to the number of sheet that is defined as Full Stack (Small
024-978 Booklet Stapler NG Size).
[Error Type] ## Other than APC4300G# ##
Operation Error (C-Fin/D-Fin) When any of the followings is met:
[Fault Content] • Small size paper full was detected during the Stacker Tray height alignment operation (downward
Booklet Stapler NG movement)
[Detection Conditions] • Half was detected at the Stacker Tray height alignment operation (downward movement) during
paper eject corresponding to Half Limit
Ready signal remains Not Ready when the specified time has passed since Booklet Staple operation has
• Large Size Paper was ejected while the system already detected Large Size Paper Full (Half).
begun.
(A-Fin/B-Fin) When any of the followings is met:
[Corrective Actions]
• At power ON, the Stacker Height Snr detected the height and the Full Position.
Check for Staple needles and reload them correctly.
• During small size paper output, Full Position was detected during the Stacker Tray height alignment
If the problem persists, refer to the following procedure to repair it.
operation (downward movement).
OF-09 Common Job Fail
• During large size paper output, Half Position (Full Position for large size paper) was detected during
the Stacker Tray height alignment operation (downward movement).
024-979 Stapler Near Empty • Paper for Half Limit (large size paper) was ejected while the system has already detected the Half
Position (Full Position for large size paper).
[Corrective Actions] 024-983 Booklet Tray Full
Remove paper from the Stacker. [Error Type]
If the problem persists, check the sensor using the Generic Sensor Failure FIP.
Operation Error
If the problem persists, refer to the following procedure to repair it.
[Fault Content]
OF-09 Common Job Fail
Booklet Tray Full was detected.
[Detection Conditions]
024-981 Finisher TopTray Full Booklet Tray Full was detected.
[Error Type] [Corrective Actions]
Operation Error
Remove paper from the Booklet Tray.
[Fault Content] If the problem persists, check the sensor using the Generic Sensor Failure FIP.
Finisher Top Tray Paper Full If the problem persists, refer to the following procedure to repair it.
[Detection Conditions] OF-09 Common Job Fail
Finisher Top Tray Paper Full was detected.
[Corrective Actions] 024-984 Booklet Low Staple F
Remove paper from the Finisher Top Tray. [Error Type]
If the problem persists, check the sensor using the Generic Sensor Failure FIP. Operation Error
If the problem persists, refer to the following procedure to repair it.
[Fault Content]
OF-09 Common Job Fail
Booklet Low Staple F
[Detection Conditions]
024-982 Stacker Lower Safety warning 1. Booklet Stapler Low Staple F signal ON was detected just before Stapling operation.
[Error Type] 2. Booklet Stapler Low Staple F signal was detected at Power ON, at initialization, or when the interlock was
Operation Error closed.
[Fault Content] [Corrective Actions]
Finisher Stacker Tray Lower Safety Replace the staple cartridge for Booklet.
[Detection Conditions] If the problem persists, check the sensor using the Generic Sensor Failure FIP.
Stacker Tray Lower Safety SW ON was detected. If the problem persists, refer to the following procedure to repair it.
Height adjustment did not end within 250msec during Stacker Tray height adjustment for paper output. OF-09 Common Job Fail
Stacker Height SNR1 OFF was not detected three times sequentially within 500ms after it had started to
descend. 024-985 SMH Stop check
[Corrective Actions] [Error Type]
Remove paper from the Stacker.
Notice Error
Remove obstacles from the Stacker.
[Fault Content]
1. The Stacker obstacles is detected.
SMH Pause Check
2. The system stops after the last sheet of the set is output in the Staple mode. The system stops after
the scheduled paper is output in the Staple OFF mode. [Detection Conditions]
After that, the system prohibits use of the Stacker. The SMH Tray stopped running due to an obstruction.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. [Corrective Actions]
If the problem persists, refer to the following procedure to repair it. Check the paper size/paper orientation/paper type settings and press the Eject/Set key.
OF-09 Common Job Fail If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail

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024-987 Envelop Folder Tray Full 024-990 Punch Dust Full
[Error Type] [Error Type]
Operation Error Operation Error
[Fault Content] [Fault Content]
Envelope Folder Tray Full Punch Dust Full
[Detection Conditions] [Detection Conditions]
The specified number of sheets was output after Envelope Tray Near Full had been detected. Punch Dust Box Full is detected
[Corrective Actions] [Corrective Actions]
Remove paper from the Envelope Folder Tray. Clear the Punch Dust scrap.
If the problem persists, check the sensor using the Generic Sensor Failure FIP. If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, refer to the following procedure to repair it. If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail OF-09 Common Job Fail
024-988 Envelop Folder Tray Set Fail
[Error Type]
Operation Error
[Fault Content]
Envelop Folder Tray Set Fail
[Detection Conditions]
Monitor the Envelop Tray Set SNR in the interval of 100msec and detect OFF 10 times sequentially.
[Corrective Actions]
Set the Envelop Folder Tray properly.
If the problem persists, check the sensor using the Generic Sensor Failure FIP.
If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail

024-989 Booklet Low Staple R

[Error Type]
Operation Error
[Fault Content]
Booklet Low Staple R
[Detection Conditions]
1. Booklet Stapler Low Staple R signal ON was detected just before Stapling operation.
2. Booklet Stapler Low Staple R signal was detected at Power ON, at initialization, or when the interlock was
closed.
[Corrective Actions]
Check for Staple needles and reload them correctly.
If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail
025-596 Diag HDD Mentenance Fail
[Error Type]
Job Fail
[Fault Content]
An NG occurred when HDD Fail Forecast of Diagnostics was executed.
[Detection Conditions]
An NG occurred when HDD Fail Forecast of Diagnostics was executed.
[Corrective Actions]
Perform the following:
1. Pull out and insert the HDD Harness.
2. Replace the HDD.
025-597 Diag HDD Initialize Fail
[Error Type]
Job Fail
[Fault Content]
An error occurred when HDD initialization of Diagnostics was executed.
[Detection Conditions]
An error occurred when HDD initialization of Diagnostics was executed.
[Corrective Actions]
Perform the following:
1. Pull out and insert the HDD Harness.
2. Replace the HDD.

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026-400 Exceed the number of connection of USB Host Fail 1. Get the procedures for reproducing an error according to the operation that was performed when
the error occurred.
[Error Type] 2. Check whether the Controller ROM is the latest version. If not, upgrade it to the latest.
Info
3. If the problem still persists, obtain the ’info9 or xxx.tgz’ log immediately after the error occurred,
[Fault Content] without turning the power OFF then ON.
Failure because the USB Host Port maximum connection has been exceeded This is caused by mistakes in server settings or client operation. Contact the Support Department and do
[Detection Conditions] not replace the ESS-PWB.

The number of machines that are connected to the USB Host Port of this machine has exceeded the max-
imum permissible number of connections. 026-701 Adress Book request overflow
[Corrective Actions] [Error Type]
Disconnect some of the machines that are connected to this USB Host Port and ensure that the number Job
of connected machines are below the maximum permissible number of connections.
[Fault Content]
If the USB Host connected machine is still not operating correctly after the above error has been
Address Book Query Overflow
resolved, turn the power OFF then ON.
[Detection Conditions]
The software in the machine was subjected to a large amount of simultaneous address queries from mul-
026-401 IOT Registration Error Occurring tiple machine panel and Web UI input devices. The processing capacity of the JRM directory service has
[Fault Name] been exceeded.
IOT Registration Error Occurring [Corrective Actions]
[Error Type] When performing simultanous queries on the Address Book in the machine from multiple machine panel
Information and Web UI input devices, lower the query interval.
[Fault Content] If the problem persists, perform the following procedure:
1. Check whether the Controller ROM is the latest version. If not, upgrade it to the latest.
Detected Registration abnormality of IOT
2. If the problem still persists, obtain the ’info9 or xxx.tgz’ log immediately after the error occurred,
[Detection Conditions] without turning the power OFF then ON.
Contact the Support Department and do not replace the ESS-PWB.
[Corrective Actions]
Turn the Power OFF/ON.
026-702 Adress Book directory service overflow
If the problem still persists, perform the following:
[Error Type]
Job
OF-09 Common Job Fail
[Fault Content]
026-700 LDAP protocol MAX error
Address Book Directory Service Overflow
[Error Type]
[Detection Conditions]
Job
The JRM Directory Service, which is an internal software of the machine, has simultaneously received
[Fault Content] two or more requests for the same operation.
An undefined LDAP protocol was detected during address book operation. [Corrective Actions]
[Detection Conditions] 1. Check whether the Controller ROM is the latest version. If not, upgrade it to the latest.
It was detected that the error response returned from the server does not exist in the LDAP protocol defi- 2. If the problem still persists, obtain the ’info9 or xxx.tgz’ log immediately after the error occurred, without
nitions. turning the power OFF then ON.
[Corrective Actions] Contact the Support Department and do not replace the ESS-PWB.
The server uses an undefined LDAP protocol that is not supported by the machine. 026-703 Abort with Logout
Perform the following in sequence.
[Error Type] job

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[Fault Content] [Detection Conditions]
At installation of additional document, authentication is already cancelled. DocuWorks Decomposer has processed a DocuWorks document printing of which is prohibited.
[Detection Conditions] [Corrective Actions]
When in Fax or Scan services, authentication is cancelled at additional document loading, the job will be As this is a document printing of which is prohibited, enter ’Full Access Password,’ etc. from DocuWorks
aborted. Viewer and disable ’printing prohibited’ and then print it using Printer Driver (ART-EX, PCL, etc.).
’At additional document loading’ mentioned here means:
1. When a request to add documents is made (at the end of scanning: Platen: every sheet; DADF: 026-707 DocuWorks Unlock Failed
every time a document or documents are installed)
2. When the job is continued with the next document existing.
[Error Type]
job
[Corrective Actions]
Make it impossible for authentication to be cancelled at additional document loading.
[Fault Content]
XDW Unlock Failed
026-704 DocuWorks Error
[Detection Conditions]
[Error Type] In the processing of a security-protected DocuWorks file, either of the password set on the UI panel and
job the XPJL-specified password (set in ContentsBridge Utility) does not match.
[Fault Content] [Corrective Actions]
XDW Error 1. As the default password set on the device or the password entered for printing through Contents-
[Detection Conditions] BridgeUtility is incorrect, enter the correct password.
In process of operating DocuWorks Decomposer, there has occurred: a syntax error, use of an unde- 2. Enter ’Full Access Password,’ etc. from DocuWorks Viewer and disable ’printing prohibited’ and then
fined command, a parameter error, damage to DocuWorks File, or an internal error of DocuWorks print it using Printer Driver (ART-EX, PCL, etc.).
Decomposer.
[Corrective Actions] 026-708 URL data size over
Print from DocuWorks Viewer by use of Printer Driver (ART-EX, PCL, etc.). [Error Type]
job
026-705 DocuWorks Short of Memory [Fault Content]
[Error Type] ScanToURL accumulated data size over
job [Detection Conditions]
[Fault Content] The size of a ScanToURL job has exceeded the upper limit of the size of scanned data per job that can be
XDW Short of Memory accumulated.
[Detection Conditions] [Corrective Actions]
In process of operating DocuWorks Decomposer, lack of memory has been detected. 1. Reduce the resolution level (scanned-image quality), which is a scan parameter, and rerun the job.
[Corrective Actions] 2. Reduce the zoom ratio of the image, which is a scan parameter, and rerun the job. (A3->A4, etc.)
3. If ’Max File Accumulated Data Size’ is set to a small value, change it to a larger one.
Change print mode from ’High Resolution’ to ’Standard’ or from ’Standard’ to ’High Speed’. If the problem
still occurs, add another memory. If the problem persists though the memory has added up to the maxi- If the problem still persists, collect the pfshowinfo9 log immediately after the occurrence of the problem and
mum, print from DocuWorks Viewer by use of Printer Driver (ART-EX, PCL, etc.). contact the support division for directions.
2.5.1 LOG

026-706 DocuWorks Print Prohibited 026-709 URL hdd full

[Error Type] [Error Type]
job job
[Fault Content] [Fault Content]
XDW Print Prohibited The HDD is full of ScanToURL accumulated data.
[Detection Conditions] If the problem still persists, collect the pfshowinfo9 log immediately after the occurrence of the problem and
The HDD partition for accumulated ScanToURL data has become full, causing the job to fail. contact the support division for directions.
2.5.1 LOG
[Corrective Actions]
Wait for some time (approx. one day) until an automatic deletion of documents makes some space avail- 026-712 HTTP out job overlap error
able, and then rerun the job. [Error Type]
If the problem still persists, collect the pfshowinfo9 log immediately after the occurrence of the problem job
and contact the support division for directions.
[Fault Content]
2.5.1 LOG
An error has occurred in taking out a mailbox document because of the running of a parameter that can-
not be run simultaneously in CWIS.
026-710 S/MIME unsupported cipher decrypt fail [Detection Conditions]
[Error Type] The high compression/OCR processing module has detected that a job that specifies high compression/
job OCR processing and is to be taken out using HTTP has started while another job to be sent via the net-
work is undergoing high compression/OCR processing.
[Fault Content]
S/MIME unsupported cipher decrypt fail
[Corrective Actions]
As a job specifying high compression/OCR processing is in progress, wait until the job is complete and
[Detection Conditions] then operate the device again.
The device has received a S/MIME encrypted mail that is encrypted by an unsupported encryption
method.
[Corrective Actions] 026-713 Couldnt detect proxy server automatically.
1. Ask the sender of the S/MIME encrypted mail to encrypt the mail by the encryption method (3DES) and [Error Type]
send it. job
2. Set FIPS140 Authentication Mode of the device to OFF. [Fault Content]
If the problem persists, go to the following and solve it. Auto detection of the proxyhas failed.
2.4.1 Interface(Physical/Logical) [Detection Conditions]
2.4.3 Nothing appears. Not printed. The proxy server could not be detected automatically.
2.4.5 Network Related Details Check Flow 2.5.1 LOG When the proxy server is not manually set up, an automatic attempt is made to obtain the proxy server
026-711 Multi-page file size over setting from the DHCP server. Howerver, the attempt has failed.
[Error Type] For the details, see below:
– The contents of the obtained PAC file have a problem. (An error occurred during the running of Jav-
job
aScript.)
[Fault Content] – The PAC file could not be obtained. (Timeout/Connection error)
Multi-page file size over
– The PAC file could not be obtained. (No PAC file/Too large file)
[Detection Conditions] – PAC File URL info could not be obtained. (Timeout)
The upper limit size of the multi-page file format generated in scan service has been exceeded. – PAC File URL info could not be obtained. (No URL is included in the response to the inquiry.)
The upper limit of the file size of each multi-page file is defined as follows: [Corrective Actions]
TIFF:2GB-1byte
Check the following:
XPS :2GB-1byte
– the default Gateway setting
PDF :2GB-1byte
– the subnet mask setting
XDW :1GB
– the DNS Server address setting
(1GB = 1024x1024x1024 = 2^30 byte)
If despite the confirmation of the above settings, the situation has not improved, contact the network
[Corrective Actions] administrator for advice because there is a possibility of a network failure, DHCP Server failure, or an
1. Reduce the resolution level (scanned-image quality), which is a scan parameter, and rerun the job. improper DHCP Server setting. (For example, if the DHCP Server is not set up in the way that allows it to
give back the proxy server address, an erro of this code will occur.)
2. Reduce the number of documents and rerun the job.

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The Network Environment check items are as follows: [Detection Conditions]
– The HTTP server that provides the PAC file (CFILE) is operating normally, or the server can be There is no response from the Xerox Communication Server for a certain period of time, resulting in a tim-
reached on the network. eout.
– The contents of the PAC file have no mistakes in syntax or selected server address, or the file size is [Corrective Actions]
64KB or less.
Turn the power OFF then ON.
– The DHCP server that has an entry of CURL info is operating normally, or the server can be reached
When after the implementation of the corrective action, the machine has established normal communi-
on the network.
cation with the Xerox Communication Server, the fault will be cleared.
When after the implementation of the corrective actions, the machine has established normal communi-
If the situation has not improved, collect the pfshowinfo9 log and network log immediately after the occur-
cation with the Xerox Communication Server, the fault will be cleared.
rence of the problem and contact the support division for directions.
If the network is normal but the situation has not improved, collect the pfshowinfo9 log and network log
2.5.1 Log Collection/Extraction Tool Functional Description
immediately after the occurrence of the problem and contact the support division for directions.
2.5.1 Log Collection/Extraction Tool Functional Description
026-716 An invalid state message received from server.
026-714 Couldnt connect to Xerox server or proxy. [Error Type]
[Error Type] job

job [Fault Content]

[Fault Content] A server error is detected.

Network error [Detection Conditions]

[Detection Conditions] The Xerox Communication Server has responded with a message indicating an abnormal condition.

The machine could not connect to the Xerox Communication Server or the proxy server. [Corrective Actions]
(A network path problem, an open wire, etc.) Turn the power OFF then ON.
[Corrective Actions] When after the implementation of the corrective action, the machine has established normal communi-
cation with the Xerox Communication Server, the fault will be cleared.
Check the following:
If the situation has not improved, collect the pfshowinfo9 log and network log immediately after the occur-
– the connection of the LAN Cable rence of the problem and contact the support division for directions.
– the IP Address setting 2.5.1 Log Collection/Extraction Tool Functional Description
– the default Gateway setting
– the subnet mask setting
– the DNS Server address setting
026-717 Invalid network settings were found.
– the proxy server address setting [Error Type]
If despite the confirmation of the above settings, the situation has not improved, contact the network job
administrator for advice because there is a possibility of a network failure. [Fault Content]
When after the implementation of the corrective actions, the machine has established normal communi- Setting error
cation with the Xerox Communication Server, the fault will be cleared.
[Detection Conditions]
If the network is normal but the situation has not improved, collect the pfshowinfo9 log and network log
An invalid or improper network setting has prevented the machine from communicating.
immediately after the occurrence of the problem and contact the support division for directions.
2.5.1 Log Collection/Extraction Tool Functional Description [Corrective Actions]
Check the following:
– the IP Address setting
026-715 Connection to Xerox server has timed out.
– the default Gateway setting
[Error Type] – the subnet mask setting
job – the DNS Server address setting
[Fault Content] – the proxy server address setting
No response from the server – the Xerox Communication Server URL setting
 – Set ’Verify the remote server certificate’ to ’OFF’. [Error Type]
If despite the confirmation of the above settings, the situation has not improved, contact the customer job
network administrator becasuse there is a possibility of a network failure.
[Fault Content]
When after the implementation of the corrective actions, the machine has established normal communi-
cation with the Xerox Communication Server, the fault will be cleared. Media Space Full error (during job)

If the network is normal but the situation has not improved, collect the pfshowinfo9 log and network log [Detection Conditions]
immediately after the occurrence of the problem and contact the support division for directions. The media does not have enough space available.
2.5.1 Log Collection/Extraction Tool Functional Description [Corrective Actions]
Check the media where scanned documents will be sent for available space.
026-718 PS Print Instruction Fail If the problem persists, obtain the pfshowinfo9 log immediately after the problem occurs, following 2.5.1
Log Collection/Extraction Tool Functional Description, and contact the support division for directions.
[Error Type]
2.5.1 Log Collection/Extraction Tool Functional Description
job
[Fault Content]
An erroneous combination of PostScript print instructions (finishing, paper size, paper tray, Duplex
026-721 Media access fail
instructions, output tray) [Error Type]
[Detection Conditions] job
An erroneous combination of print parameters selected (finishing, paper size, paper tray, Duplex [Fault Content]
instructions, output tray) prevents the device from running the job. Media Access Error (during job)
[Corrective Actions] [Detection Conditions]
As to finishing, paper size, paper tray, Duplex instructions, output tray, etc., make reselections and run An attempt to access media has failed for some reason.
the job.
[Corrective Actions]
If the problem persists, go to the following and solve it.
Perform the following in order:
OF-09 Common Job Fail
1. Check that the media exists where scanned documents will be sent.
2.4.4 Printed but not properly
2. Check that the PC can access the media where scanned documents will be sent.
2.4.5 Network Related Details Check Flow
3. Check that a file can be created in a specified storage.
If the problem persists, obtain the pfshowinfo9 log immediately after the problem occurs, following 2.5.1
026-719 Internal error in Scan Log Collection/Extraction Tool Functional Description, and contact the support division for directions.
[Error Type] 2.5.1 Log Collection/Extraction Tool Functional Description
job
[Fault Content] 026-722 Media format fail
An error internal to software (during job) [Error Type]
[Detection Conditions] job
An internal error has occurred. [Fault Content]
[Corrective Actions] Media Not Formatted error
Retry the same operation. Note: Unsupported Formats are included.
If the problem still persists, obtain the pfshowinfo9 log immediately after the problem occurs, following (during job)
2.5.1 Log Collection/Extraction Tool Functional Description, and contact the support division for direc- [Detection Conditions]
tions.
The Media is not formatted.
2.5.1 Log Collection/Extraction Tool Functional Description
[Corrective Actions]
Check that the media where scanned documents will be sent is formatted.
026-720 Media full

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If the problem persists, obtain the pfshowinfo9 log immediately after the problem occurs, following 2.5.1 [Detection Conditions]
Log Collection/Extraction Tool Functional Description, and contact the support division for directions. The checksum of the Remote Download File reported from the EP center does not match that of the
2.5.1 Log Collection/Extraction Tool Functional Description downloaded file.
[Corrective Actions]
026-723 Media access fail It is necessary to check that the checksum registered with the EP center is the same as that stored in the
[Error Type] SW repository. Contact the support division for directions.

job
[Fault Content] 026-726 Options inconsistent
Media Access Error [Error Type]
(Occurs when no job is in progress.) job
NOTE: [Fault Content]
On DMP2009-2 or later, this is used as an error during media browsing. XPJL detects a msimatch in device configuration information.
[Detection Conditions] [Detection Conditions]
An attempt to access media has failed for some reason. The device configuration info included in XPJL does not match the actual configuration.
[Corrective Actions] [Corrective Actions]
Perform the following in order: Set up the device configuration info on the printer driver screen so that it can match the actual configura-
1. Check that the media is neither removed nor reinserted while being referred to or that during that tion.
time, another media is not inserted.
2. Check that the PC can access any file in the media.
026-727 Media filepath fail
If the problem persists, obtain the pfshowinfo9 log immediately after the problem occurs, following 2.5.1
Log Collection/Extraction Tool Functional Description, and contact the support division for directions. [Error Type]
2.5.1 Log Collection/Extraction Tool Functional Description Job
[Fault Content]
026-724 Remote Download file size error Media filepath fail

[Error Type] [Detection Conditions]

job The storage path with the specified character string length (including the filename) cannot be created in
the media.
[Fault Content]
[Corrective Actions]
Remote Download File Size Error
Shorten the specified storage location or the filename.If the problem persists, perform the following pro-
[Detection Conditions] cedure to repair the problem.If the problem still persists, obtain the pfshowinfo9 log immediately after the
The size of the Remote Download File reported from the EP center is different from that of the actually problem has occurred and contact the support department for instructions.
downloaded file. 2.5.1 Log collection/extraction tool function explanation
[Corrective Actions]
It is necessary to check the size of the file registered with the EP center and the size stored in the SW 026-728 WSD Scan Network Access Fail
repository. Contact the support division for directions.
[Error Type]
job
026-725 Remote Download file checksum error
[Fault Content]
[Error Type] WSD Scan Network Access Fail
job
[Detection Conditions]
[Fault Content] An error occurred during communication with WSD Scan Client.
Remote Download File Checksum Error
WSD Scan Client cancelled its job.
[Corrective Actions] [Fault Name]
Check the following: PJL PIN Number Fail
1. Check if the destination WSD Scan Client is ready to communicate with this machine via network. For [Error Type]
example, check the following:
Job Fail
• Network Cable connection
[Fault Content]
If the problem persists, collect PfShowInfo 8 log at its occurrence and contact the support department for
Wrong PIN number is detected in the data for PJL Diag.
directions.
2.5.1 Description of Log Collection & Extraction Tool Function [Detection Conditions]
The PIN number that is specified by PJL command is different from the number that is calculated from the
machine’s serial number using [PIN Code Calculation Function].
026-729 WSD Scan Data Transfer Fail
[Corrective Actions]
[Error Type] Correct the PIN number that is specified by PJL Command and try again.
Job
[Fault Content]
026-732 PJL Printcount Range Over Fail
WSD Scan Data Transfer Fail
[Fault Name]
[Detection Conditions]
PJL Printcount Range Over Fail
An error has occurred during the communication with the WSD Scan Client.
The Job was canceled from the WSD Scan Client.
[Error Type]
Job Fail
A Scan with Feeder (DADF) specification was performed from an application other than [Windows Fax &
Scan]. [Fault Content]
[Corrective Actions] Out of range printcount is detected in the data for PJL Diag.
Check the following: [Detection Conditions]
1. Check whether the transfer destination WSD Scan Client and the Main Unit is able to communicate The printcount that is specified by PJL Command has exceeded the machine’s Total Impression Meter
via the network. For example, check the following: value by +100.
• Check whether the WSD Scan Client has enough free capacity. [Corrective Actions]
• Check the connection of the Network Cable. Correct the printcount that is specified by PJL Command and try again.
2. When using Feeder (DADF) specification, perform the Scan using [Windows Fax & Scan]. Or,
change to the Flatbed (Platen) specification to perform the Scan.
If the problem persists, obtain the PfShowInfo 8 log immediately after the problem has occurred and
026-733 PJL Password Fail
contact the Support Department for instructions. [Fault Name]
2.5.1 Logging/Extraction Tool Function Explanation PJL Password Fail
026-730 Can’t Detect Paper Size Of Specified Tray [Error Type]
[Error Type] Job Fail

info [Fault Content]

[Fault Content] Wrong password is detected in the data for PJL Diag.

The paper size of the paper tray selected is unknown. [Detection Conditions]
[Detection Conditions] The password that is specified by PJL Command is different from the one that is set in the machine.
The paper size of the paper tray selected is unknown. [Corrective Actions]
[Corrective Actions] Correct the password that is specified by PJL Command and try again.

Before running the print job, check the position of the guides to the paper tray selected.
026-734 Can not change to the PJLDIAG MODE
026-731 PJL PIN Number Fail

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[Fault Name] If problem persists, immediately after problem appears, obtain the [PfShowInfo 8 Log] and [Network
Can not change to the PJLDIAG MODE Packet], and contact the Support Department.
2.5.1 Explanation of Log Collection/Retrieval Tool Feature
[Error Type]
Job Fail
[Fault Content] 026-737 Network Error
Unable to transition to the PJL Diag Mode. [Fault Name]
[Detection Conditions] Network Error

The machine did not transit to PJL Diag Mode because it detected ’User Operation in Progress’. (The [Error Type]
machine remains in the ’User Operation in Progress’ state for 1 minute after panel operation was com- Job
pleted) [Fault Content]
[Corrective Actions] Network Error
·Make sure that the job has completed and then try again. Check that the ’Communicating’ LED is OFF. [Detection Conditions]
·After completing a panel operation, wait for 1 minute or longer before starting the download operation.
Network error is detected during HTTP Scan Upload.
[Corrective Actions]
026-735 Authentication Makes Waiting Print Jobs Deleted Check network environment and server.
[Fault Name]
Authentication Makes Waiting Print Jobs Deleted If problem persists, immediately after problem appears, obtain the [PfShowInfo 8 Log] and [Network
[Error Type] Packet], and contact the Support Department.
2.5.1 Explanation of Log Collection/Retrieval Tool Feature
Job
[Fault Content]
When an authentication was successful and there are paused Print Jobs, all those Jobs including any 026-738 Browser close during job
that is waiting in the queue get deleted. [Fault Name]
[Detection Conditions] Browser close during job
When there are paused jobs during the successful completion of an authentication. [Error Type]
[Corrective Actions] Job
None [Fault Content]
Browser close during job
026-736 Internal Error in HTTP upload [Detection Conditions]
[Fault Name] Browser closes during HTTP Scan Upload jobs.
Internal Error in HTTP upload [Corrective Actions]
[Error Type] Repeat the operation.
Job 026-739 Authentication Makes Waiting Scan Job Deleted Fail
[Fault Content] [Fault Name]
HTTP Upload Internal Error Authentication Makes Waiting Scan Job Deleted Fail
[Detection Conditions] [Error Type]
Internal error is detected during execution of HTTP Scan Upload jobs. Job
[Corrective Actions] [Fault Content]
Repeat the operation. When there are paused Scan Jobs during the successful completion of an authentication, those Jobs are
deleted.
[Detection Conditions]
When there are paused Scan Jobs during the successful completion of an authentication.
[Corrective Actions]
None
If the problem still persists, perform the following:
OF-09 Common Job Fail
Investigate the failure at the occurrence of the Information Fail/Warning.

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027-310 DFE Communication Fail (SubSystem) [Fault Name]
[Fault Name] ExtPrint I/F Mismatch (SubSystem)

DFE Communication Fail (SubSystem) [Error Category]

[Error Category] SubSystem

SubSystem [Fault Contents]

[Fault Contents] External Print IF Mismatch (SubSystem)

Controller Detection DFE Comm Error (SubSystem) [Conditions for detection]

[Conditions for detection] Mismatch between Controller and I/F version notified from DFE is detected

Communication failure of Green Controller with DFE is detected [Procedure]

[Procedure] - Make sure software version of DFE and ESS is consistent.

Disconnect and connect the DFE connection cable 027-400 Net Off Line
Power Off/On [Error Type]
027-311 DFE Parameter Error (SubSystem) Info
[Fault Name] [Fault Content]
DFE Parameter Error (SubSystem) Net Off Line
[Error Category] [Detection Conditions]
SubSystem 1. Communication is not available due to other failures.
[Fault Contents] 2. Communication is not available because panel operation is in progress (especially in the CE mode).
Controller Detection DFE Parameter Error (SubSystem) 3. Communication is not available because a third party is using remote access.

[Conditions for detection] [Corrective Actions]

Clear any failure that is indicated by other displayed messages. If the panel operation is in progress, com-
Incorrect parameter in command communication of GreenController with DFE is detected
plete it. If somebody is in remote access, wait for the access to end.
[Procedure] If the problem persists, turn the power OFF then ON.
Disconnect and connect the DFE connection cable
Perform the following.
Power Off/On
2.4.3 No Output. No Printout.
027-312 ExtPrint Check Mode Error (SubSystem) 2.4.5 Network-related details check flow.
[Fault Name] If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the support department for instructions.
ExtPrint Check Mode Error (SubSystem)
2.5.1 Log collection/extraction tool function explanation
[Error Category]
SubSystem
[Fault Contents] 027-442 Duplicat IP address
External Print CheckMode Error (SubSystem) [Error Type]
[Conditions for detection] Info

Controller error in external CDIH/W CheckMode is detected [Fault Content]

[Procedure] IPv6 - Stateless Auto Setting IP Address 1 is Duplicated
- Disconnect and connect command/video cable between DFE and M/C [Detection Conditions]
- Power Off/On Another device with the same IP address as IPv6 ’Stateless Auto Setting Address 1’ that is set in this
machine exists in the network.
027-313 ExtPrint I/F Mismatch (SubSystem) Bit 0 Duplicated address at autoConfInet6Address[0] of PFRID_IPV6_PROT_AUTO.
When 027-442~027-447 occur simultaneously, the smaller link number is displayed first.

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[Corrective Actions] [Fault Content]
Either change the IPv6 ’Stateless Auto Setting Address 1’ of this device or the IPv6 address of the other IPv6 - Stateless Auto Setting IP Address 3 is Duplicated
device on the network. [Detection Conditions]
If the problem persists, perform the following procedure:
Another device with the same IP address as IPv6 ’Stateless Auto Setting Address 3’ that is set in this
1. Check that the IPV6 address that was set by Stateless Address Auto Setting is not being used by machine exists in the network.
other devices. Bit 2 Duplicated address at autoConfInet6Address[2] of PFRID_IPV6_PROT_AUTO.
2. Collect failure analysis log and packets.
When 027-442~027-447 occur simultaneously, the smaller link number is displayed first.
2.4.1 Interface (Physical/Logical)
[Corrective Actions]
2.4.3 No Output. No Printout.
Either change the IPv6 ’Stateless Auto Setting Address 3’ of this device or the IPv6 address of the other
2.4.5 Network-Related Details Check Flow
device on the network.
2.5.1 Log collection/extraction tool function explanation
If the problem persists, perform the following procedure:
1. Check that the IPv6 address that was set by Stateless Address Auto Setting is not being used by
027-443 Duplicate IP address other devices.
[Fault Name] 2. Collect failure analysis log and packets.
2.4.1 Interface (Physical/Logical)
Duplicate IP address
2.4.3 No Output. No Printout.
[Error Type]
2.4.5 Network-Related Details Check Flow
Information
2.5.1 Log collection/extraction tool function explanation
[Fault Content]
IPv6 - Stateless Auto Setting IP Address 2 is Duplicated
027-445 Illegal IP address
[Detection Conditions]
The same IP address device as the [state-less auto setting address 2] of this machine exists in the net-
[Error Type]
work. Info
*Duplicated address in autoConfInet6Address[1] of bit 1 PFRID_IPV6_PROT_AUTO. [Fault Content]
When 027-442 ~ 027-447 occurs simultaneously, display by prioritizing the smaller number of the Link IPv6 - Manually Set IP Address is Invalid
Number. [Detection Conditions]
[Corrective Actions] The IPv6 ’Manual Setting Address’ set in the machine is invalid.
Change the IPv6 [state-less auto setting address 2]or the IPv6 address of the network upper apparatus. Bit 13 Address assignment error at inet6Address of PFRID_IPV6_PROT_MANUAL.
*Refer to the [Network Management Guide].
When 027-442~027-447 occur simultaneously, the smaller link number is displayed first.
[Corrective Actions]
(1) Check if IPv6 address that was set in state-less address auto setting is not used in other places.
Change the ’IPv6 (Manual Setting Address)’ of this machine to the IPv6 address that can be used as the
(2) Collecting Failure Analysis Log and Packet
self-machine address. If the problem persists, perform the following procedure:
1. Check whether IPv6 address that was automatically set as the manual address is using an invalid
2.5.1 Follow the LOG to collect the ’PfShowInfo 9’. address.
If the problem still persists, perform the following: 2. Collect failure analysis log and packets.
2.4.3 No output is available, no data is printed 2.4.1 Interface (Physical/Logical)
2.4.5 Network-related Details Check Flow 2.4.3 No Output. No Printout.
2.5.1 Explanation of Log Collection/Extraction Tool Functions 2.4.5 Network-related Details Check Flow
2.5.1 Log collection/extraction tool function explanation
027-444 Duplicat IP address
[Error Type] 027-446 Duplicat IP address
Info
[Error Type] 027-452 Duplicat IP address
Info [Error Type]
[Fault Content] Time Bomb (Information)
IPv6 - Automatically Set IP Address is Duplicated [Fault Content]
[Detection Conditions] IP Address Duplicated
Another device with the same IP address as the IPv6 ’Manual Setting Address’ that is set in this machine [Detection Conditions]
exists in the network.
The PC of the same IP address exists on a network.
Bit 14 Duplicated address at inet6Address of PFRID_IPV6_PROT_MANUAL
When 027-442~027-447 occur simultaneously, the smaller link number is displayed first.
[Corrective Actions]
Change the IP address of a PC on the network.
[Corrective Actions]
Refer to ’Network Administrator Guide (User Guide)’.
Change the ’IPv6 (Manual Setting Address)’ of this machine to the IPv6 address that can be used as the
1. 1-1. For manual address setting, check that the IP address set by the customer is not used for oth-
self-machine address. If the problem persists, perform the following procedure:
ers.
1. Check whether IPv6 address that was automatically set as the manual address is using an invalid
address. 1-2. For each of RARP, BOOTP, and DHCP setting, check the server setting environment.
2. Collect failure analysis log and packets.
2. Collect failure analysis log and packets.
2.4 NET System Fault Check
2.4.1 Interface (Physical/Logical)
2.4.3 No output is available, no data is printed
2.4.3 No Output. No Printout.
2.4.5 Network-Related Details Check Flow
2.4.5 Network-Related Details Check Flow
2.5.2 Logging/Extraction Tools Operational Instructions
2.5.1 Log collection/extraction tool function explanation

027-447 Duplicat IP address 027-500 SMTP Server Fail for Mail IO

[Error Type] [Error Type]
Job Fail
Info
[Fault Content] [Fault Content]
SMTP Server Address Resolution Fail for Mail IO
IPv6 - Link Local IP Address is Duplicated
[Detection Conditions] [Detection Conditions]
Another device with the same IP address as the IPv6 ’Link Local Address’ that is set in this machine exists Incorrect SMTP Server name was detected.
in the network. [Corrective Actions]
Bit 15 Duplicated address at linkLocalAddress of PFRID_IPV6_PROT_AUTO 1. Check with a customer System Administrator that the Mail Server has been launched and the environ-
When 027-442~027-447 occur simultaneously, the smaller link number is displayed first. ment is already used for other purposes (such as for PC).
[Corrective Actions] 2. Check that a correct SMTP server address is reflected in the device setting list.
Either change the IPv6 ’Link Local Address’ of this device or the IPv6 address of the other device on the 2-1. When the SMTP Server address is specified using IP address, set a correct IP address.
network. 2-2. When the SMTP Server address is specified using FQDN (name: aaa.co.jp), check that the FQDN
name is correct. Also check that a correct DNS server address is set for the device, and set a correct IP
If the problem persists, perform the following procedure:
address.
1. Check whether the IPv6 address that was automatically set as the Link Local Address is not used by
3. If the problem persists, collect the failure analysis log and packets.
other devices.
2. Collect failure analysis log and packets.
2.4.1 Interface (Physical/Logical) 027-501 POP Server Fail for Mail IO
2.4.3 No Output. No Printout. [Error Type]
2.4.5 Network-Related Details Check Flow Job Fail
2.5.1 Log collection/extraction tool function explanation

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[Fault Content] [Detection Conditions]
POP Server Address Resolution Fail for Mail IO (POPERR_TIMEOUT)
[Detection Conditions] [Corrective Actions]
Incorrect POP Server name was detected. 1. Time-out occurred in communicating with the POP server.
[Corrective Actions] Wait for a while and operate again.
Specify the correct POP Server name or specify the IP address. 027-504 Response reception is not expected from server
1. Check with a customer System Administrator that the Mail Server has been launched and the envi- [Error Type]
ronment is already used for other purposes (such as for PC).
job
2. Check that a correct POP server address is reflected in the device setting list.
2-1. When the POP Server address is specified using IP address, set a correct IP address.
[Fault Content]
An internal error. Or an unexpected response was received from the server (at any timing).
2-2. When the POP Server address is specified using FQDN (name: aaa.co.jp), check that FQDN
name is correct. Also check that a correct DNS server address is set for the device, and set a correct [Detection Conditions]
IP address. any area
3. If the problem persists, collect the failure analysis log and packets. [Corrective Actions]
2.4 NET System Fault Check
1. Repeat the operation.
2.4.3 No output is available, no data is printed
2.4.5 Network-Related Details Check Flow
2.5.2 Logging/Extraction Tools Operational Instructions
027-513 SMB Scan client has no right to access.
[Error Type]
Job Fail
027-502 POP Authentication Fail for Mail IO
[Fault Content]
[Error Type]
The SMB scan client does not have access rights (Win9x systems)
Job Fail
[Detection Conditions]
[Fault Content]
In Scan to SMB, the user has no right to access the SMB server.
POP Authentication Fail for Mail IO
[The following applies to DMP6-2 and lalter only.]
[Detection Conditions] – The folder with the same name as the specified file name already exists. (MacOS X v10.2)
Incorrect POP Server authentication information was detected.
[Corrective Actions]
[Corrective Actions] Set up the user so that he/she can read or write in a file or folder in the specified placle to save it in.
Specify the correct POP Server authentication information.
[The following applies to DMP6-2 and lalter only.]
1. Perform 027-501 check and then specify a correct POP User Name.
– Check if there is any folder with the same name as the specified file name. (MacOS X v10.2)
2. If the problem persists, collect the failure analysis log and packets.
If the problem persists, see the following to obtain a info9 or xxx.tgz log and a network log, and contact the
2.4 NET System Fault Check support division for instructions.
2.4.3 No output is available, no data is printed 2.5.1 Logging/Extraction Tools Functional Instructions
2.4.5 Network-Related Details Check Flow

027-514 Host name solution error in SMB

027-503 POP server communication timeout [Error Type]
[Error Type] Job Fail
job [Fault Content]
[Fault Content] Unable to resolve hostname during SMB scan
Time to communicate with the POP server ran out. (after connection to the server)
[Detection Conditions] – Check the file sharing service (communications through port 137 (UDP), port 138 (UDP), and
Failed to resolve the hostname or server name of the SMB server for DNS access during scanner (Save port 139 (TCP)) is allowed in the firewall settings.
to PC) SMB transfer. – For communication that goes beyond the subnet, check the WINS server settings and check
whether the server name address can be resolved correctly.
[Corrective Actions]
– Check whether the NetBIOS interface device at the transfer destination SMB server has started
Check the connection to the DNS. Or, check whether the SMB server name of the transfer destination
(happens in Windows NT4.0 Server/Workstation).
has been registered in the DNS.
1. Select the [Start] menu -> [Settings] to open [Control Panel].
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
2. Open [Services] and select the [Messenger] service.
occurred and contact the Support G for instructions.
3. Select the [Start Up], [Auto], [OK], and then [Close].
2.5.1 Log collection/extraction tool function explanation
4. Open [Devices] in [Control Panel] and select the [NetBIOS Interface] device.
5. Select the [Start Up], [Auto] or [Manual], [OK], and then [Close].
027-515 DNS server un-sets up in SMB 6. Reboot the computer.
[Error Type] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
Job Fail occurred and contact the Support G for instructions.
[Fault Content] 2.5.1 Log collection/extraction tool function explanation
The DNS server was not set during SMB scan
[Detection Conditions] 027-518 Login name or a password error in SMB
The DNS server was not set for DNS access during scanner (Save to PC) SMB transfer. [Error Type]
[Corrective Actions] Job Fail
Set the DNS server address. Or, set the SMB server address of the transfer destination using IP address. [Fault Content]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has There are problems with the SMB scan login name or password
occurred and contact the Support G for instructions.
[Detection Conditions]
2.5.1 Log collection/extraction tool function explanation
• In Scan to SMB, the specified password was found wrong.
[The following applies to DMP6-2 and later products onley.]
027-516 Server connection error in SMB • The user could not be identified because the user name or password was wrong. (MacOSX v10.2)
[Error Type] • The user name specified has not been registered as a user that is allowed to use Share Windows.
Job Fail (MacOS X v10.2)
[Fault Content] [Corrective Actions]
Problem with connection to server during SMB scan • Check the password set for the shared folder.
[Detection Conditions] [The following applies to DMP6-2 and later products onley.]
Unable to find the SMB server during scanner (Save to PC) SMB transfer. • Contact the network administrator for the user name or password. (MacOS X v10.2)
• Check for users that are allowed to use Share Windows. (MacOS X v10.2)
[Corrective Actions]
This is how to check for users:
Take any one of the following actions:
1. From [Dock], start the [System Environment Settings] icon.
– Check that network communication between the transfer destination SMB server and this machine
is available, by the following: 2. On the [System Environment Settings] window, click the [Account] icon.
– Check the connection of network cables. 3. Click the [To change, click the key] icon and log in.
– Check the TCP/IP settings 4. Select the user and click the [Edit users] button.
– Check for communication through port 137 (UDP), port 138 (UDP), and port 139 (TCP). 5. Enter the password. After that, put a checkmark on [Permit the user to log in from Windows] and then click
the [OK] button.
– Check the following network settings to see if the computer operates as an SMB server.
If the problem persists, see the following to obtain a info9 or xxx.tgz log and a network log, and contact the sup-
– Check that the file sharing service for Microsoft network is enabled.
port division for instructions.
– Check that NetBIOS over TCP/IP is enabled in the TCP/IP settings.
2.5.1 Logging/Extraction Tools Functional Instructions

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027-519 Scanning picture preservation place error in SMB 027-521 File name suffix limit over in SMB
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
Scan image storage destination or file name specification error during scanner (Save to PC) SMB trans- The SMB scan file name/folder name suffix has exceeded the limit value
fer [Detection Conditions]
[Detection Conditions] The file name/folder name suffix that can be specified for SMB Scan has exceeded the limit value.
There is a problem with the storage destination or file name of the specified scan image during scanner [Corrective Actions]
(Save to PC) SMB transfer.
1. Change the file name/destination folder on the SMB scan server. Else, move or delete the files in the des-
– The specified storage destination does not exist on the server.
tination folder.
– A prohibited character was detected in the specified storage destination or file name.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
– The specified storage destination is linked to a different shared folder due to the distributed file sys- occurred and contact the Support G for instructions.
tem (DFS).
2.5.1 Log collection/extraction tool function explanation
[Corrective Actions]
027-522 File creation failure in SMB
Take any one of the following actions:
– Check if the storage destination is correct.
[Error Type]
– Check that the specified file name can be created on the SMB server. Job Fail

– Check for the settings of the distributed file system (DFS) with the system administrator. [Fault Content]
The checking procedure is as follows: Failed to create an SMB scan file
1. On the SMB server, select the [Start] menu > [All Programs] > [Administrative Tools] > [Distributed [Detection Conditions]
File System]. Scan image file creation in the SMB server has failed during scanner (Save to PC) SMB transfer.
2. Select the specified storage destination from the left pane of the [Distributed File System] and check – The specified file name already exists on the server.
the [Target] information displayed in the right pane of the window. – The specified file name is in use.
3. Based on the information, specify the SMB server, shared name, and storage destination directly. – The specified file name already exists as a directory.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has – A prohibited character was detected in the specified file name.
occurred and contact the Support G for instructions.
2.5.1 Log collection/extraction tool function explanation
[Corrective Actions]
Take any one of the following actions:
– Check that the specified file name can be created in the storage destination.
027-520 File name acquisition failure from SMB server – Check whether the specified file name is being used by another user.
[Error Type] – Check if a file or folder with the same name as the specified file name exists.
Job Fail If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
[Fault Content] occurred and contact the Support G for instructions.
Unable to obtain the file/folder name on the SMB scan server 2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
Unable to obtain the file/folder name on the SMB scan server. 027-523 Lock folder creation failure in SMB
[Corrective Actions] [Error Type]
Turn the power OFF then ON. Job Fail
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has [Fault Content]
occurred and contact the Support G for instructions.
Failed to create an SMB scan lock folder
2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
Failed to create an SMB scan lock folder on the SMB scan server.
 1. SMBCL_NG_FILE_EXISTS [Error Type]
The specified lock folder name already exists. Job Fail
[Corrective Actions] [Fault Content]
1. When a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry. Failed to delete an SMB scan lock folder
2. Check whether a folder with the same name as the specified name already exists. [Detection Conditions]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
Failed to delete a lock folder on the SMB scan server.
occurred and contact the Support G for instructions.
1. SMBCL_NG_BAD_FILE
2.5.1 Log collection/extraction tool function explanation
The file does not exist.
027-524 Folder creation failure in SMB 2. SMBCL_NG_DIR_NOT_EMPTY (New)
[Error Type] The directory is not empty.
Job Fail 3. SMBCL_NG_NOT_A_DIR (New)
[Fault Content] The specified directory name is not a directory.
Failed to create an SMB scan folder [Corrective Actions]
[Detection Conditions] 1. When a lock directory (*.LCK) remained in the transfer destination, delete it manually and retry the job.
Folder creation in the SMB server has failed during scanner (Save to PC) SMB transfer. The specified If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
folder already exists. occurred and contact the Support G for instructions.
[Corrective Actions] 2.5.1 Log collection/extraction tool function explanation

Check if a file or folder with the same name as the specified name exists on the SMB server. 027-527 Folder delete failure in SMB
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has [Error Type]
occurred and contact the Support G for instructions. Job Fail
2.5.1 Log collection/extraction tool function explanation
[Fault Content]
Failed to delete an SMB scan folder
027-525 File delete failure in SMB [Detection Conditions]
[Error Type] Failed to delete a folder on the SMB scan server.
Job Fail 1. SMBCL_NG_BAD_FILE
[Fault Content] The file does not exist.
Failed to delete an SMB scan file 2. SMBCL_NG_DIR_NOT_EMPTY (New)
[Detection Conditions] The directory is not empty.
Failed to delete an SMB scan file on the SMB scan server. 3. SMBCL_NG_NOT_A_DIR (New)
1. SMBCL_NG_BAD_FILE The specified directory name is not a directory.
The file does not exist. [Corrective Actions]
2. SMBCL_NG_DOS_BAD_SHARE 1. Check whether the file in the specified storage destination is being used by another user.
The file is open. If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
3. SMBCL_NG_FILE_IS_DIR (New) occurred and contact the Support G for instructions.
The specified file name already exists as a directory. 2.5.1 Log collection/extraction tool function explanation
[Corrective Actions] 027-528 Data write-in failure to SMB server
1. Check whether the file in the specified storage destination is being used by another user. [Error Type]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has Job Fail
occurred and contact the Support G for instructions.
[Fault Content]
2.5.1 Log collection/extraction tool function explanation
The storage destination on the SMB scan data server has no free space
027-526 Lock folder delete failure in SMB
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[Detection Conditions] [Fault Content]
The storage destination on the SMB scan server has no free space. Incorrect SMB scan filing policy (when additional items are selected)
[Corrective Actions] [Detection Conditions]
1. Check that the storage destination has enough free space. Incorrect filing policy (when additional items are selected)
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has [Corrective Actions]
occurred and contact the Support G for instructions.
1. When ’Add’ is selected for ’File Name Conflict’, check that the file format is not set to Multi-page.
2.5.1 Log collection/extraction tool function explanation If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
027-529 Data read failure from SMB server occurred and contact the Support G for instructions.
[Error Type] 2.5.1 Log collection/extraction tool function explanation

Job Fail 027-532 NEXTNAME.DAT file access error in SMB

[Fault Content] [Error Type]
Unexpected error of the SMB scan data server Job Fail
[Detection Conditions] [Fault Content]
An unexpected error response was received from the SMB server or an unexpected error has occurred in A file access error has occurred during scanner (Save to PC) SMB transfer.
the machine during scanner (Save to PC) SMB transfer. [Detection Conditions]
[Corrective Actions] An error has occurred when accessing the NEXTNAME.DAT file during scanner (Save to PC) SMB
Log in to the SMB server from another PC using the same user name and check whether you can write a transfer.
file into the same storage destination on that SMB server. [Corrective Actions]
After that, perform the same operation again.
When ’Add’ is selected for ’File Name Conflict’, check that the NEXTNAME.DAT file is correct.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the Support G for instructions. occurred and contact the Support G for instructions.
2.5.1 Log collection/extraction tool function explanation 2.5.1 Log collection/extraction tool function explanation

027-530 File name duplicate failure in SMB 027-533 Internal error in SMB Scan
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
’Cancel Job’ is selected for SMB scan ’File Name Conflict’
An internal error has occurred during SMB scan
[Detection Conditions] [Detection Conditions]
Unable to save a file during scanner (Save to PC) SMB transfer because ’File Name Conflict’ is set to
An internal error has occurred.
’Cancel Job’.
[Corrective Actions]
[Corrective Actions]
1. Repeat the operation.
Set ’File Name Conflict’ to other than ’Cancel Job’.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the Support G for instructions.
occurred and contact the Support G for instructions.
2.5.1 Log collection/extraction tool function explanation
2.5.1 Log collection/extraction tool function explanation
027-543 SMB server name specification error
027-531 SMB scan filing policy injustice [Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
The SMB server (NetBIOS) name specification is incorrect
[Detection Conditions] The specified user name was detected to be incorrect by the controller software (SMB library) of this
The SMB server (NetBIOS) name specification is incorrect. machine.

SMBCL_NG_INV_HOST [Corrective Actions]

The hostname specification is incorrect. • < When this error occurred during SMB Authentication>
[Corrective Actions] The system administrator is to set the user name correctly.
How to check the user name:
1. Check that the server name of the SMB server is correct.
1. Common Operation 1. On the Active Directory domain controller in which the User Information was
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the Support G for instructions. set, select the [Start] menu -> [All Programs] -> [Administrative Tools] -> [Active Directory Users
and Computers].
2.5.1 Log collection/extraction tool function explanation
2. Common Operation 2. In the left pane of the Active Directory Users and Computers window, select
027-547 SMB Protocol error 4-007 [Active Directory Users and Computers [Server]] -> [Domain] -> [Users] to list the user information.
[Error Type] 3. Common Operation 3. In the right pane of the Active Directory Users and Computers window, right-
Job Fail click target user and select [Properties].
4. After selecting the [Account] tab in the [User Properties] window, check the user name for [User
[Fault Content] Logon Name (Windows 2000 or earlier)].
SMB protocol error (4-007): The scan domain name specification is incorrect
< When this error occurred during SMB Scanner >
[Detection Conditions] 1. The system administrator is to set the user name correctly.
<When this error occurred during SMB Authentication/SMB Scanner > If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
The specified domain name was detected to be incorrect by the controller software (SMB library) of this occurred and contact the Support G for instructions.
machine. 2.5.1 Log collection/extraction tool function explanation
[Corrective Actions]
<When this error occurred during SMB Authentication > 027-549 SMB Protocol error 4-009
The system administrator is to check the domain name and set it correctly.
[Error Type]
How to check the domain name:
Job Fail
1. On the Active Directory domain controller, select the [Start] menu -> [All Programs] -> [Administra-
tive Tools] -> [Active Directory Domains and Trusts]. [Fault Content]
2. In the left pane of the ’Active Directory Domains and Trusts’ window, select [Active Directory SMB protocol error (4-009)
Domains and Trusts] -> [Domain], then right-click and select [Properties]. [Detection Conditions]
3. After selecting the [General] tab in the [Domain Properties] window, check the domain name for The specification of Password is incorrect.
[Domain Name (Windows 2000 or earlier)].
[Corrective Actions]
< When this error occurred during SMB Scanner >
Operate again.
1. The system administrator is to check the domain name and set it correctly.
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
xxx.tgz log and the network log and contact Support G for instructions.
occurred and contact the Support G for instructions.
2.5.1 Log collection/extraction tool function explanation
2.5.1 Log collection/extraction tool function explanation

027-564 SMB Protocol error 4-024

027-548 SMB Protocol error 4-008
[Error Type]
[Error Type]
Job Fail
Job Fail
[Fault Content]
[Fault Content]
SMB protocol error (4-024)
SMB protocol error (4-008): The scan user name specification is incorrect
[Detection Conditions]
[Detection Conditions]
The host is missing.
<When this error occurred during SMB Authentication/SMB Scanner >

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[Corrective Actions] [Detection Conditions]
1. Check that the authentication server and the device can communicate through the network. (Check the Cannot connect.
network group, TCP/IP Settings, check the communication at Port No. 137 (UDP)/Port No. 138 (UDP)/ [Corrective Actions]
Port No. 139 (TCP))
Check that the authentication server and the device can communicate through the network. (Check the
2. Check that the SMB (TCP/IP) at the device side has started up. network group, TCP/IP Settings, check the communication at Port No. 137 (UDP)/Port No. 138 (UDP)/
(1) Specify the network address of the device through a Web browser, and display the remote UI Port No. 139 (TCP))
screen of the CenterWare Internet Services. If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
(2) Select the ’Properties’ tab and select ’Start Port’ from the left frame of the properties list. xxx.tgz log and the network log and contact Support G for instructions.
(3) Put a check on the ’Start’ of ’SMB’, and check that ’TCP/IP’ is already checked for ’Transport Proto- 2.5.1 Log collection/extraction tool function explanation
col’.
3. If the authentication server and the device are connected to different subnets, check that the device has
settings that can resolve the address of the authentication server. 027-566 SMB Protocol error 4-026
(1) In the Tools Mode screen of the device, check the ’System Settings’ -> ’System Settings’ -> ’Net- [Error Type]
work Settings’ -> ’External Authentication Server/Directory Service Settings’ -> ’SMB Server Set- Job Fail
tings’ -> ’SMB Server Specification Method’.
[Fault Content]
In case the ’Domain Name and Server Name Specification’ is already set and the server is already
SMB Protocol Error (4-026)
specified by NetBIOS Name
Check if the authentication server and the device can resolve the addresses from the WINS server. [Detection Conditions]
In case the ’Domain Name and Server Name Specification’ is already set and the server is already The library has not been initialized.
specified by FQDN Name [Corrective Actions]
Check if the authentication server and the device can resolve the addresses from the DNS server. In [Tools],->[Network Setting]->[Port Setting] screen on the Panel, check if the SMB Client has been
4. Check if the ’NetBIOS over TCP/IP’ has become enabled at the authentication server settings. started up.
(1) Right click the ’My Network’ icon and select ’Properties’.
(2) Right click the ’Local Area Connection’ icon and select ’Properties’. If the problem persists, refer to2.5.1 LOG immediately after the trouble occurred, collect info9 or xxx.tgz
(3) Select the ’General’ tab in the ’Local Area Connection Properties’ window, select ’Internet Protocol log and network log and contact the Support Department for further instructions.
(TCP/IP)’ and press the [Properties] button. 2.5.1 Log collection/extraction tool function explanation
(4) Click the [Advanced] button in the ’Internet Protocol (TCP/IP) Properties’ window. 027-569 SMB (TCP/IP)is not started.
(5) Select the ’WINS’ tab in the ’Advanced TCP/IP Settings’ window to check the ’NetBIOS Settings’.
[Error Type]
5. Check at the Internet connection firewall if the communication through Ports 137, 138 and 139 are not
Job Fail
blocked. (If the authentication server is WinXP)
(1) Right click the ’My Network’ icon and select ’Properties’. [Fault Content]
(2) Right click the ’Local Area Connection’ icon and select ’Properties’. The SMB (TCP/IP) is not started
(3) Select the ’Advanced’ tab in the ’Local Area Connection Properties’ window and click the [Set- [Detection Conditions]
tings...] button. SMBCL_NG_NOT_INIT that occurs during SMB Scanner
(4) Select the ’Service’ tab in the ’Advanced’ window to check that communication through 137 (UDP), The library has not been initialized.
138 (UDP) and 139 (TCP) are permitted.
[Corrective Actions]
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
In the [Port Status] screen under the [Properties] tab of CentreWare Internet Services, check that SMB
xxx.tgz log and the network log and contact Support G for instructions.
(TCP/IP) is enabled.
2.5.1 Log collection/extraction tool function explanation
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
027-565 SMB Protocol error 4-025 occurred and contact the Support G for instructions.
[Error Type] 2.5.1 Log collection/extraction tool function explanation
Job Fail
[Fault Content] 027-572 SMB Protocol error 4-032
SMB protocol error (4-025)
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
SMB protocol error (4-032) SMB protocol error (4-036)
[Detection Conditions] [Detection Conditions]
Incorrect parameter. Incorrect domain data size.
[Corrective Actions] [Corrective Actions]
Operate again. Operate again.
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
xxx.tgz log and the network log and contact Support G for instructions. xxx.tgz log and the network log and contact Support G for instructions.
2.5.1 Log collection/extraction tool function explanation 2.5.1 Log collection/extraction tool function explanation

027-573 SMB Protocol error 4-033 027-578 SMB Protocol error 4-038
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
SMB protocol error (4-033) SMB protocol error (4-038)
[Detection Conditions] [Detection Conditions]
Incorrect character code. Communication timeout has occurred.
[Corrective Actions] [Corrective Actions]
Operate again. Check that the authentication server and the device can communicate through the network. (Check the
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or network group, TCP/IP Settings, check the communication at Port No. 137 (UDP)/Port No. 138 (UDP)/
xxx.tgz log and the network log and contact Support G for instructions. Port No. 139 (TCP))
2.5.1 Log collection/extraction tool function explanation If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
xxx.tgz log and the network log and contact Support G for instructions.
2.5.1 Log collection/extraction tool function explanation
027-574 SMB Protocol error 4-034
[Error Type]
027-584 SMB Protocol error 4-044
Job Fail
[Error Type]
[Fault Content]
Job Fail
SMB protocol error (4-034)
[Fault Content]
[Detection Conditions]
SMB protocol error (4-044)
Incorrect data size.
[Detection Conditions]
[Corrective Actions]
SMBCL_NG_INV_SECMODE
Operate again.
Authentication server common security mode is operating.
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
xxx.tgz log and the network log and contact Support G for instructions. [Corrective Actions]
2.5.1 Log collection/extraction tool function explanation There is a possibility that the authentication server is set as Win95/Win98/Me.
Set the authentication server to Windows other than Win95/Win98/Me.
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
027-576 SMB Protocol error 4-036 xxx.tgz log and the network log and contact Support G for instructions.
2.5.1 Log collection/extraction tool function explanation

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[Corrective Actions]
027-585 SMB Protocol error 4-045 <When this error occurred during SMB Authentication/SMB Scanner >
[Error Type] Log in to Windows and change the password.
Request the system administrator to disable the ’change password at next login’.
Job Fail
Perform the following.
[Fault Content]
After selecting the [Account] tab in the [User Properties] window, uncheck [User must change password
SMB protocol error (4-045): Scan login not available time period at next logon] under [Account Options].
[Detection Conditions] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
<<< When this error occurred during SMB Authentication/SMB Scanner >>> occurred and contact the Support G for instructions.
The login not available time period was detected by the controller software (SMB library) of this machine. 2.5.1 Log collection/extraction tool function explanation
[Corrective Actions]
< When this error occurred during SMB Authentication/SMB Scanner > 027-588 SMB Protocol error 4-048
Check with the system administrator for the time period when logging in is allowed. [Error Type]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
Job Fail
occurred and contact the Support G for instructions.
2.5.1 Log collection/extraction tool function explanation
[Fault Content]
SMB protocol error (4-048): The user account is disabled
[Detection Conditions]
027-586 SMB Protocol error 4-046
<<< When this error occurred during SMB Authentication/SMB Scanner >>>
[Error Type] The user account is disabled.
Job Fail
[Corrective Actions]
[Fault Content] < When this error occurred during SMB Authentication/SMB Scanner >
SMB protocol error (4-046): The password has expired.
Request the system administrator to enable the user account.
[Detection Conditions] Perform the following.
<<< When this error occurred during SMB Authentication/SMB Scanner >>> After selecting the [Account] tab in the [User Properties] window, uncheck [Account Disabled] under
The password was detected to be expired by the controller software (SMB library) of this machine. [Account Options].
[Corrective Actions] If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the Support G for instructions.
<When this error occurred during SMB Authentication/SMB Scanner >
2.5.1 Log collection/extraction tool function explanation
Obtain a valid password from the system administrator.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the Support G for instructions. 027-589 SMB Protocol error 4-049
2.5.1 Log collection/extraction tool function explanation [Error Type]
Job Fail
027-587 SMB Protocol error 4-047 [Fault Content]
[Error Type] SMB protocol error (4-049): Locked out
Job Fail [Detection Conditions]
[Fault Content] <<< When this error occurred during SMB Authentication/SMB Scanner >>>
SMB protocol error (4-047): The password must be changed The user account is locked out.
[Detection Conditions] [Corrective Actions]
<<< When this error occurred during SMB Authentication >>> < When this error occurred during SMB Authentication/SMB Scanner >
The password was detected to require changing by the controller software (SMB library) of this machine. Request the system administrator to unlock the user account.
Perform the following.
 After selecting the [Account] tab in the [User Properties] window, uncheck [Account locked out].
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has 027-599 SMB Protocol error 4-other
occurred and contact the Support G for instructions.
2.5.1 Log collection/extraction tool function explanation
[Error Type]
Job Fail
[Fault Content]
027-590 SMB Protocol error 4-050
SMB/LDAP Protocol Error (code for others)
[Error Type]
[Detection Conditions]
Job Fail
1. An error internal to SMB Library excluding 027-547 through 027-578 occurred.
[Fault Content] 2. The protocol category with which to fill in Coml_Fault_GetNETCeCode( ) was an unexpected one.
SMB protocol error (4-050): The user account has expired
* FTP/HTTP/an undefined category was specified. (DMP6-1)
[Detection Conditions] [Corrective Actions]
<<< When this error occurred during SMB Authentication/SMB Scanner >>>
Operate again.
The user account has expired.
If the problem persists, refer to 2.5.1 LOG immediately after the problem has occurred, obtain the info9 or
[Corrective Actions] xxx.tgz log and the network log and contact Support G for instructions.
< When this error occurred during SMB Authentication/SMB Scanner > 2.5.1 Log collection/extraction tool function explanation
Obtain a valid user account from the system administrator.
Request the system administrator to extend the validity period of the account. 027-600 ExtPrint Check Mode Error
Perform the following.
[Error Type]
After selecting the [Account] tab in the [User Properties] window, select [End of:] from [Account expires]
a hidden fail
and extend the validity.
Request the system administrator to disable the account expiry. [Fault Content]
Perform the following. External Print CheckMode Error
After selecting the [Account] tab in the [User Properties] window, select [Never] from [Account expires]. [Detection Conditions]
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has In H/W Check Mode, the controller detected an error with the external CDI.
occurred and contact the Support G for instructions. [Corrective Actions]
2.5.1 Log collection/extraction tool function explanation
Just write this in History.
If the problem persists, perform the following:
027-591 SMB Protocol error 4-051 – Check the command between DFE and M/C, and disconnect then connect the Video Cable
[Error Type] between DFE and M/C.
Job Fail – Power Off/On

[Fault Content]
SMB protocol error (4-051): The user account is restricted. Blank password is not allowed 027-700 Mail address domain err
[Detection Conditions] [Error Type]
<<< When this error occurred during SMB Authentication/SMB Scanner >>> job
The user account is restricted. Blank password is not allowed. [Fault Content]
[Corrective Actions] Sending to the domain of the destination mail address is prohibited. (before connecting to the server)
<When this error occurred during SMB Authentication/SMB Scanner > [Detection Conditions]
Set a user password. The domain of the destination mail address is designated as a prohibited domain.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has [Corrective Actions]
occurred and contact the Support G for instructions.
Check that the domain of the destination mail address is not designated as a prohibited domain.
2.5.1 Log collection/extraction tool function explanation

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If the problem still persists, collect the pfshowinfo8 log immediately after the occurrence of the problem [Error Type]
and contact the support division for directions. job
2.5.1 LOG
[Fault Content]
The certificate for the destination is not reliable. (before connection to the server)
027-701 Disconnect network cable [Detection Conditions]
[Error Type] when sending SMIME mail (SMLNG_KEY_UNTRUST)
job [Corrective Actions]
[Fault Content] 1. Check for the certification path for the destination certificate and import the necessary CA certificate.
In external authentication, the disconnected cable is detected.
[Detection Conditions] 027-705 Certificate for addresses, was revoked
As a result of checking for disconnection of the network cable before the external authentication opera-
tion, the disconnected cable has been detected.
[Error Type]
job
[Corrective Actions]
The network cable is disconnected from the device. Confirm the cable is disconnected and reconnect it.
[Fault Content]
The certificate for the destination existed on a list of revoked certificates. (before connection to the
server)
027-702 Certificate for addresses, was not found [Detection Conditions]
[Error Type] when sending SMIME mail
job (VKCMERR_CERT_REVOKED)
[Fault Content] (VKCMERR_KEY_COMPROMISED)
No certificate for the destination exists. (before connection to the server) (VKCMERR_CERT_AFFILIATION_CHANGED)
[Detection Conditions] (VKCMERR_CERT_SUPERSEDED)
when sending SMIME mail (SMLNG_KEY_NOTHING) (SMLNG_KEY_REVOKED)
[Corrective Actions] [Corrective Actions]
1. Store a certificate for the destination in this machine. 1. Store in this machine a destination certificate that is not on the list of revoked certificates.

027-703 Certificate for addresses, was expired 027-706 Certificate not found
[Error Type] [Error Type]
job Job Fail
[Fault Content] [Fault Content]
The certificate for the destination expired. (before connection to the server) No device certificate exists. (before connection to the server)
[Detection Conditions] [Detection Conditions]
when sending SMIME mail (VKCMERR_CERT_EXPIRED) When SMIME mail was sent, No Certificate was detected.
[Corrective Actions] [Corrective Actions]
1. Store the correct certificate for the destination in this machine. Check the following: 1. Store the device certificate in this machine.
• the term for which the certificate is valid If the problem persists, perform the following.
• The time the device tells is correct. OF-09 Common Job Fail
027-707 Certificate expired
027-704 Certificate for addresses, was untrusted [Error Type]
Job Fail
[Fault Content] [Detection Conditions]
The device certificate expired. (before connection to the server) The Mail I/O received S/MIME mail even though S/MIME was disabled.
[Detection Conditions] [Corrective Actions]
When SMIME mail was sent, an invalid (expired) certificate was detected. Sender has the S/MIME certificate for the M/C but the S/MIME settings in M/C is invalid. Enable S/MIME
[Corrective Actions] setting in the device.
If the problem persists, perform the following procedures in sequence to repair it.
1. Store the correct device certificate in this machine. Check the following:
OF-09 Common Job Fail
• the term for which the certificate is valid
2.4.5 Network-Related Details Check Flow
• The time the device tells is correct.
If the problem persists, perform the following.
OF-09 Common Job Fail 027-711 S/MIME mail sender certificate not found
027-708 Certificate untrusted [Error Type]
[Error Type] Job Fail

Job Fail [Fault Content]

[Fault Content] SMIME Mail Certificate Retrieval Error

The device certificate is not reliable. (before connection to the server) [Detection Conditions]
[Detection Conditions] The Mail I/O received the S/MIME signature mail but could not obtain the sender certificate. The S/MIME
signature mail sent from the device always includes the device certificate.
When SMIME mail was sent, an unreliable certificate was detected.
[Corrective Actions]
[Corrective Actions]
To validate the signature, a valid sender certificate is required. Register the sender certificate in M/C or
1. Check that the mail address written on the device certificate is the same as that set up on the device.
change your mailer options so that the S/MIME signature mails from the sender will be sent with the certif-
2. Check for the certification path for the device certificate and import the necessary CA certificate. icate.
If the problem persists, perform the following. If the problem persists, perform the following procedures in sequence to repair it.
OF-09 Common Job Fail OF-09 Common Job Fail
027-709 Certificate revoked 2.4.5 Network-Related Details Check Flow
[Error Type]
Job Fail 027-712 S/MIME mail sender certificate not valid
[Fault Content] [Error Type]
The certificate for the destination existed on a list of revoked certificates. (before connection to the Job Fail
server) [Fault Content]
[Detection Conditions] Invalid S/MIME Mail Certificate Error
When SMIME mail was sent, a discarded certificate was detected (which is registered in CRL). [Detection Conditions]
[Corrective Actions] The Mail I/O received the S/MIME signature mail but as the sender certificate was invalid, a signature ver-
1. Store in this machine a destination certificate that is not on the list of revoked certificates. ification error was detected.
If the problem persists, perform the following. [Corrective Actions]
OF-09 Common Job Fail To validate a signature, a valid sender certificate is required. As the sender certificate registered in the
027-710 S/MIME mail was disabled device is unreliable or it has expired, the S/MIME signature mail is unreliable and the received mail is dis-
carded.
[Error Type] Check that the signature bearer of the CA certificate is registered in the device.
Job Fail
Explain to the customer that the sender ’needs to send a mail that is signed with a valid certificate’
[Fault Content] because the sender certificate has expired.
Invalid SMIME Mail Error If the problem persists, perform the following procedures in sequence to repair it.

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OF-09 Common Job Fail This problem occurs when an appropriate certificate is registered in the certificate repository but not in S/
2.4.5 Network-Related Details Check Flow MIME certificate, or when the S/MIME certificate itself is not registered yet.
[Corrective Actions]
027-713 S/MIME mail was altered Check that the appropriate certificate is registered and is set as the S/MIME certificate in the M/C.
If the problem persists, perform the following procedures in sequence to repair it.
[Error Type]
OF-09 Common Job Fail
Job Fail
2.4.5 Network-Related Details Check Flow
[Fault Content]
Receive S/MIME Mail Tampered Error
027-716 No-Signed mail receipt was rejected
[Detection Conditions]
The Mail I/O received the S/MIME signature mail but tampered mail was detected and it was discarded.
[Error Type]
Job Fail
[Corrective Actions]
Attackers may tamper mails on the sending path. Explain to the customer that the device is blocking the
[Fault Content]
attacks from attackers. Unsigned Mail Prohibited
If the problem persists, perform the following procedures in sequence to repair it. [Detection Conditions]
OF-09 Common Job Fail Prohibited unsigned mail was detected. All the S/MIME unsigned mails (including standard mails and S/
2.4.5 Network-Related Details Check Flow MIME encrypted mails) are discarded.
[Corrective Actions]
027-714 S/MIME mail sender impersonation The flag that prohibits receiving of unreliable mail is enabled. If a problem is found, disable the flag that
prohibits receiving of unreliable mail.
[Error Type] If the problem persists, perform the following procedures in sequence to repair it.
Job Fail
OF-09 Common Job Fail
[Fault Content] 2.4.5 Network-Related Details Check Flow
S/MIME Mail Sender Impersonation Error
[Detection Conditions] 027-717 No MX Record at the DNS
The Mail I/O received the S/MIME signature mail but as the sender address and the signature mail
address were different. An impersonated sender was detected and the mail was discarded.
[Error Type]
Job
[Corrective Actions]
Mails may be sent from impersonated senders. Explain to the customer that the device is blocking the
[Fault Content]
attacks from attackers. No MX Record at the DNS
If the problem persists, perform the following procedures in sequence to repair it. [Detection Conditions]
OF-09 Common Job Fail An enquiry was sent to the DNS Server for the MX Record, but it cannot be obtained.
2.4.5 Network-Related Details Check Flow [Corrective Actions]
1. The SMTP Server Address that is used for sending E-mails cannot be obtained from the DNS Server.
027-715 S/MIME mail certficate not support Check with the DNS Server Administrator on the existence of DNS/MX Record.
[Error Type] 2. Check that the DNS Server Settings of the device is set properly.
Job Fail If the problem persists, obtain the pfshowinfo9 log and the network packets immediately after the problem has
occurred and contact the support department for instructions.
[Fault Content] 2.4.5 Log collection/extraction tool function explanation
SMIME Mail Certificate Not Supported
027-718 CSB Print Other Internal Error
[Detection Conditions]
The secret key (certificate) supported by S/MIME encrypted mail is not registered in the device.
[Fault Name]
CSB Print Other Internal Error
[Error Type] [Fault Content]
Job Server for Application Interface cannot be found during Web Service Interface.
[Fault Content] [Detection Conditions]
CSB Print - Other internal error Either the specified server for the application interface cannot be found or the DNS could not be resolved
[Detection Conditions] during Web service interface.
An error occurred during DNS resolution for FQDN (HTTP/HTTPS) because no DNS Server is set up.
When the CSB Print module process is in progress, other internal error has occurred.
[Corrective Actions] [Corrective Actions]
Check the setting and then try again. Check that the DNS server address is set properly. Check that the PC running the application interface
(CWFS etc.) is registered in DNS.
If the problem still persists, perform the following:
If the problem persists, obtain instructions from DocuShare and then perform the following procedures in
OF-09 Common Job Fail
sequence to repair it.
Investigate the failure at the occurrence of the Information Fail/Warning.
OF-09 Common Job Fail
2.4.5 Network-Related Details Check Flow
If the problem still persists, perform the following:
Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact
the Support Department for instructions. 027-721 Ext Srv. Not Found
2.5.1 Logging/Extraction Tool Function Explanation [Error Type]
027-719 CSB Scan Host Name Resolve Fail Job Fail

[Fault Name] [Fault Content]

CSB Scan Host Name Resolve Fail Application Interface Destination During Web Service Interface - Not Found

[Error Type] [Detection Conditions]

Either the specified server for the application interface cannot be found or the DNS could not be resolved
Job
during Web service interface.
[Fault Content] An error occurred during DNS resolution for FQDN (HTTP/HTTPS) because no DNS Server is set up,
CSB Scan - Failed to resolve Host Name and so on.
[Detection Conditions] [Corrective Actions]
During CSB Scan, a network related (DNS name resolution) error has occurred when communicating Check that the DNS server address is set properly. Check that the PC running the application interface
with the Server via HTTP. (CWFS) is registered in DNS.
[Corrective Actions] If the problem persists, obtain instructions from DocuShare and then perform the following procedures in
Check the connection status of the network and especially the DNS setting status. sequence to repair it.
If the problem still persists, perform the following: OF-09 Common Job Fail
OF-09 Common Job Fail 2.4.5 Network-Related Details Check Flow
Investigate the failure at the occurrence of the Information Fail/Warning.
027-722 Ext Srv. Timeout Fail
If the problem still persists, perform the following: [Error Type]
Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact
Job Fail
the Support Department for instructions.
2.5.1 Logging/Extraction Tool Function Explanation
[Fault Content]
Application Interface During Web Service Interface - Timeout
027-720 Ext Srv. Host Not Found
[Detection Conditions]
[Error Type] A request for application interface is issued from the machine during Web service interface, but it does
Job Fail not receive a response within the specified time (default: 60[sec]).
[Corrective Actions] 1. If a number of documents is specified for scanning, scan one document and store it.

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2. When scanning and storing are successful, change the application interface timeout value. If scanning [Detection Conditions]
and storing are not successful, perform step (3). Job operation has failed at the machine for application interface during Web service interface.
3. Check that the scan document can be uploaded from the PC browser. When uploading is successful, An error occurred when a job is ’paused’, ’resumed’, or ’canceled’ from the machine panel.
change the application interface timeout value.
If the problem persists, perform the following procedure to repair it.
[Corrective Actions]
OF-09 Common Job Fail Check that the application interface (CWFS) is working correctly. If ok, check the log.
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
027-723 Ext Srv. Authentication Fail
[Error Type]
027-726 Ext Srv. Unknown State
Job Fail
[Error Type]
[Fault Content]
Job Fail
Application Interface During Web Service Interface - Authentication Failure
[Fault Content]
[Detection Conditions]
Application Interface During Web Service Interface - Unknown Job Status
A request for application interface is issued from the machine during Web service interface, but authenti-
cation has failed because the one-time password that is set in the instructions sent from DocuShare has [Detection Conditions]
expired. The status of the application interface destination is unknown during Web service interface.
[Corrective Actions] [Corrective Actions]
Check the User Name and password to be entered for creating a job flow. (Currently, this failure does not Check that the application interface (CWFS) is working correctly. If ok, check the log.
occur because CWFS does not support authentication.) If the problem persists, perform the following procedure to repair it.
If the problem persists, obtain instructions from DocuShare and then perform the following procedure to OF-09 Common Job Fail
repair it.
OF-09 Common Job Fail
027-727 Ext Srv. Req Invalid Params
[Error Type]
027-724 Ext Srv. Access Fail
Job Fail
[Error Type]
[Fault Content]
Job Fail
Application Interface During Web Service - Invalid Parameter
[Fault Content]
[Detection Conditions]
Application Interface During Web Service Interface - Access Failure
The parameter for the application interface is incorrect during Web service interface.
[Detection Conditions] The machine failed to send a application interface request due to job flow breakage etc.
The access to the application interface failed (for all causes other than service not found, timeout or
authentication failure) during Web service interface.
[Corrective Actions]
Check the parameters for creating a job flow.
[Corrective Actions]
If the problem persists, perform the following procedure to repair it.
Check that the application interface (CWFS) is working correctly. If ok, check the log.
OF-09 Common Job Fail
If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
027-728 Ext Srv. Req File Exceed
027-725 Ext Srv. Operation Fail [Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
The number of files requested to be sent exceeded the maximum number of files that can be sent during
[Fault Content] Web service interface (this occurs when a single-page document is being stored).
Application Interface During Web Service Interface - Job Operation Failure
[Detection Conditions] 027-731 Server Limit Err
The number of files requested to be sent to an external service exceeded the maximum number of files [Error Type]
that can be sent during Web service interface.
Job Fail
This occurs if the instructions requesting DocuShare to scan and upload documents in the single-page
format is created. [Fault Content]
It does not occur when only multi-page documents are the target. Job Template Server Connection Limit Count Error
[Corrective Actions] [Detection Conditions]
Set a job so that the maximum number of files that can be sent will not be exceeded. The CWSS NetWare Job and NetWare polling were started up simultaneously.
If the problem persists, perform the following procedure to repair it. [Corrective Actions]
OF-09 Common Job Fail Finish the currently activate NetWareJob, and then retry the operation.
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the support department for instructions.
027-729 CSB Scan DNS Server Un-sets Up
2.5.1 Log collection/extraction tool function explanation
[Fault Name]
CSB Scan DNS Server Un-sets Up
027-732 Server Access Err
[Error Type]
Job
[Error Type]
Job Fail
[Fault Content]
CSB Scan - DNS Server not set
[Fault Content]
Job Template Server Access Error
[Detection Conditions]
During CSB Scan, it was detected that the DNS Server is not set.
[Detection Conditions]
Either the Job Template server has insufficient capacity or a failure has occurred in the server disk.
[Corrective Actions]
Check the connection status of the network and especially the DNS setting status.
[Corrective Actions]
Check that the server disk is normal and has free space, and then retry the operation.
If the problem still persists, perform the following:
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
OF-09 Common Job Fail
has occurred and contact the support department for instructions.
Investigate the failure at the occurrence of the Information Fail/Warning.
2.5.1 Log collection/extraction tool function explanation

If the problem still persists, perform the following:

Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact 027-733 Server SSL Err
the Support Department for instructions. [Error Type]
2.5.1 Logging/Extraction Tool Function Explanation Job Fail
027-730 SMTP mail division error [Fault Content]
[Error Type] Job Template Server SSL Error
job [Detection Conditions]
[Fault Content] The SSL setting for the Job Template server did not become enabled.
split-mail error (before connection to the server) [Corrective Actions]
[Detection Conditions] Check that the SSL setting for the Job Template server is enabled.
A mail was split in linking to the system. If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the support department for instructions.
[Corrective Actions]
2.5.1 Log collection/extraction tool function explanation
1. The number of original pages scanned exceeds the preset pagination value.
Increase the preset pagination value, or reduce the number of original pages scanned.
027-734 Server Certificate Err
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[Error Type] [Fault Content]
Job Fail Device SSL Certificate Error
[Fault Content] [Detection Conditions]
Job Template Server SSL Certificate Error When server certificate validation is instructed, the server certificate validation of the device is disabled.
[Detection Conditions] [Corrective Actions]
The server certificate is invalid. Perform the following.
[Corrective Actions] 1. Enable the server certificate validation settings of the M/C.
Perform the following. 2. Or, disable the server certificate validation setting during transfer.
1. Using the HTTPS protocol, check whether the Job Template server is accessible from the PC. If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the support department for instructions.
2. Check whether the SSL server certificate of the Job Template server is registered in the device.
2.5.1 Log collection/extraction tool function explanation
3. Check whether the SSL server certificate of the Job Template server is valid.
For example, check the following:
– The certificate has not expired yet. 027-737 Template Server Read ERR
– The time that is set in the device is correct. [Error Type]
– It is not in the discard list. Job Fail
– The certificate path of the SSL server certificate and import any necessary CA certificate. [Fault Content]
4. If the certificate is not registered in the Job Template server, disable the device certificate validation. [Read Error in Obtaining JT]
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem Read error from the server
has occurred and contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
An error was received from the server to a FTP command ’TYPE A’, ’LIST’, or ’RETR’.
[Corrective Actions]
027-735 Device SSL Config Err
Check the access right, etc.
[Error Type] 1. Check that ’Read Authorization’ is established for the storage destination server directory set as a
Job Fail resource.
[Fault Content] If the problem persists, perform the following procedure to repair it.
Device SSL Error OF-09 Common Job Fail
[Detection Conditions]
When SSL transfer was instructed, the SSL setting of the device is disabled. 027-738 CSB Scan Proxy Server Connect Fail
[Corrective Actions] [Fault Name]
Perform the following. CSB Scan Proxy Server Connect Fail
1. Enable the SSL settings of the M/C. [Error Type]
2. Or, specify HTTP as the transfer protocol.
Job
If the problem still persists, obtain the info9 or xxx.tgz log and network log immediately after the problem
has occurred and contact the support department for instructions.
[Fault Content]
CSB Scan - Failed to connect to the Proxy Server
2.5.1 Log collection/extraction tool function explanation
[Detection Conditions]
During CSB Scan, a network related (proxy connection) error has occurred when communicating with
027-736 Device Certificate Err the Server via HTTP.
[Error Type] [Corrective Actions]
Job Fail
Check the connection status of the network and especially the Proxy Server setting status.
If the problem still persists, perform the following:
 OF-09 Common Job Fail [Fault Content]
Investigate the failure at the occurrence of the Information Fail/Warning. [Network Error in Obtaining JT]
Cannot connect to the Job Template Pool Server.
If the problem still persists, perform the following: [Detection Conditions]
Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact
The system failed in obtaining data connection or list data using the FTP command ’LIST’.
the Support Department for instructions.
2.5.1 Logging/Extraction Tool Function Explanation
[Corrective Actions]
Check the network environment and the server.
027-739 Invalid Template Server Path If the problem persists, perform the following procedure:
[Error Type] 1. Connect the network cable from the M/C properly.
Job Fail 2. From the destination server, use ’PING’ to check that the M/C can be ’seen’.
[Fault Content] 3. Perform the ’ping’ test on the destination server from PSW.
[Path Error in Obtaining JT] 4. From a client PC, check that the ftp connection to the destination server is possible.
The specified path of the Job Template Pool Server cannot be found. If the problem persists, perform the following procedure to repair it.
[Detection Conditions] OF-09 Common Job Fail
An error was received from the server to the FTP command ’CWD’.
[Corrective Actions] 027-742 HD File System Full
Check the path information, etc. [Error Type]
1. Set the resource of the storage destination path from the client PC using CentreWare. Job Fail
If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-09 Common Job Fail
[File Full in Obtaining JT]
File system was full when the Job Template was stored into the local HD.
027-740 Template Server Login ERR [Detection Conditions]
[Error Type] The HDD was full when writing to a local HDD Job Template or when writing temporary work files.
Job Fail [Corrective Actions]
[Fault Content] Delete the files in the HDD. Or, initialize the HD.
[Log-in Error in Obtaining JT] 1. Scanned images may cause the HDD to be full. Wait for a while and try again.
Cannot log in to the Job Template Pool Server. If the problem persists, perform the following procedures in sequence to repair it.
[Detection Conditions] OF-09 Common Job Fail
Login to the FTP Server failed. OF-02 HDD System Fail
[Corrective Actions]
Check the user information, etc. 027-743 Template Server Install ERR
1. Set the log-in name and password in the Job Template file storage destination. [Error Type]
2. From some other PC connected to the network, check that you can log in with the above account. Job Fail
3. From a client PC, set a login name and password as a resource using CentreWare. [Fault Content]
If the problem persists, perform the following procedure to repair it.
Job Template Pool Server Setting Failure
OF-09 Common Job Fail
[Detection Conditions]
The address format of the Job Template Pool Server is incorrect.
027-741 Template Server Connect Fail [Corrective Actions]
[Error Type] Set the parameters related to the Job Template Pool Server.
Job Fail If the problem persists, perform the following procedure to repair it.

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OF-09 Common Job Fail OF-09 Common Job Fail
2.4.5 Network-Related Details Check Flow
027-744 Template Server ADD ERR (DNS Library)
[Error Type] 027-747 CSB Scan Proxy Server Un-sets Up
Job Fail [Fault Name]
[Fault Content] CSB Scan Proxy Server Un-sets Up
The Job Template Pool Server address cannot be resolved. (Response to the DNS library error) [Error Type]
[Detection Conditions] Job
An error occurred while callng the DNS Resolution Library. [Fault Content]
[Corrective Actions] CSB Scan - Proxy Server not set
Check the connection to the DNS. Or, check whether the Job Template Pool Server domain name has [Detection Conditions]
been registered in the DNS. During CSB Scan, it was detected that the Proxy Server is not set.
If the problem persists, perform the following procedure to repair it. [Corrective Actions]
OF-09 Common Job Fail
Check the connection status of the network and especially the Proxy Server setting status.
2.4.5 Network-Related Details Check Flow
If the problem still persists, perform the following:
OF-09 Common Job Fail
027-745 Template Server ADD ERR (DNS address) Investigate the failure at the occurrence of the Information Fail/Warning.
[Error Type]
Job Fail If the problem still persists, perform the following:
[Fault Content] Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact
the Support Department for instructions.
The Job Template Pool Server address cannot be resolved. (The DNS address is not set)
2.5.1 Logging/Extraction Tool Function Explanation
[Detection Conditions]
During address resolution, the DNS Server address is not set.
027-748 CSB Scan Network Timeout Over
[Corrective Actions] [Fault Name]
CSB Scan Network Timeout Over
Set the DNS address. Or, set the Job Template Pool Server address using IP address.
If the problem persists, perform the following procedures in sequence to repair it. [Error Type]
OF-09 Common Job Fail Job
2.4.5 Network-Related Details Check Flow [Fault Content]
CSB Scan - Connection timeout error
027-746 JobTemplate Pool Server Not Ready [Detection Conditions]
[Error Type] During CSB Scan, an error has occurred due to timeout when communicating with the Server via HTTP.

Job Fail [Corrective Actions]

[Fault Content] Check the connection status and the setting status of the network. The Network may be congested. It is
possible that extending the Timeout Time could improve the situation.
Job Template Pool Server Protocol Startup Error
If the problem still persists, perform the following:
[Detection Conditions] OF-09 Common Job Fail
The port of the protocol specified in Job Template Pool Server settings is not started up. Investigate the failure at the occurrence of the Information Fail/Warning.
[Corrective Actions]
Start up the port of the protocol (FTP client or SMB) specified in Job Template Pool Server settings. If the problem still persists, perform the following:
If the problem persists, perform the following procedures in sequence to repair it.
 Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact [Error Type]
the Support Department for instructions. Job Fail
2.5.1 Logging/Extraction Tool Function Explanation
[Fault Content]
027-749 CSB Scan Network Connect Fail Instruction Analysis Error
[Fault Name] [Detection Conditions]
CSB Scan Network Connect Fail An error was detected when analyzing the given instruction.
[Error Type] [Corrective Actions]
Job Re-examine the contents of the instruction.
[Fault Content] If the problem persists, perform the following procedure to repair it.
CSB Scan - Network connection error OF-09 Common Job Fail
[Detection Conditions]
During CSB Scan, a network related error has occurred when communicating with the Server via HTTP. 027-752 Must user un inputting
[Corrective Actions] [Error Type]
Check the connection status and the setting status of the network. Check with the Network Administra- Job Fail
tor.
[Fault Content]
If the problem still persists, perform the following:
Mandatory User Not Entered
OF-09 Common Job Fail
Investigate the failure at the occurrence of the Information Fail/Warning.
[Detection Conditions]
With the required user entry not entered, the instruction to start the job was given.

If the problem still persists, perform the following: [Corrective Actions]

Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact Perform the following:
the Support Department for instructions. 1. Do not link the box to the instruction that requires user entry.
2.5.1 Logging/Extraction Tool Function Explanation 2. Set preset values for the items in the instruction requiring user entry.
027-750 Fax document incongruent If the problem persists, perform the following procedure to repair it.
OF-09 Common Job Fail
[Error Type]
Job Fail
[Fault Content] 027-753 Job flow service request disabled
Transfer Instruction when Internet FAX Transfer is prohibited, or Scan and Printer Document Print [Error Type]
Instruction during Interruption Job Fail
[Detection Conditions] [Fault Content]
• With Internet FAX Document E-mail and Internet FAX Transfer prohibited, Internet FAX Document E- Invalid Instruction Service
mail and Internet FAX Transfer instructions were received. [Detection Conditions]
• Printing Scan and Printer documents was instructed during interruption. Job is executed by instruction when the service is disabled.
[Corrective Actions] [Corrective Actions]
• For Internet FAX received document, enable the transfer setting.
Enable the service.
• Clear interruption and print when printing Scan and Printer documents during interruption.
If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedures in sequence to repair it.
OF-09 Common Job Fail
OF-09 Common Job Fail
2.4.5 Network-Related Details Check Flow
027-754 Job flow service File signature setting mismatch
027-751 Job Template analysis error
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[Error Type] [Fault Content]
Job CSB Scan - Other internal error
[Fault Content] [Detection Conditions]
File Signature Settings Mismatch in Instruction When the CSB Scan module process is in progress, other internal error has occurred.
[Detection Conditions] [Corrective Actions]
When performing signature setting using XDW or PDF in an instruction, the setting in the instruction is Check the setting and then try again.
specified as ’Default’ while the system data is set as ’Custom’. If the problem still persists, perform the following:
Or, the setting in the instruction is not ’Default’ and it is different from the system data setting. OF-09 Common Job Fail
[Corrective Actions] Investigate the failure at the occurrence of the Information Fail/Warning.
Check the system data setting of the XDW/PDF signature and the signature setting that is specified in the
instruction. If the system data setting is different from the setting in the instruction, either change the If the problem still persists, perform the following:
instruction or change the system data. Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact
If the problem persists, carry out the following procedure: the Support Department for instructions.
OF-09 Common Job Fail 2.5.1 Logging/Extraction Tool Function Explanation
027-757 Ext Srv. SSL Fail
027-755 CSB Scan Network Other Fail [Fault Name]
[Fault Name] Ext Srv. SSL Fail
CSB Scan Network Other Fail [Error Type]
[Error Type] Job
Job [Fault Content]
[Fault Content] Web Application linkage during Service linkage SSL Access failed
CSB Scan - Other Network error [Detection Conditions]
[Detection Conditions] -Server connection failed. (Server address is disabled, the server is down, failed to pull the DNS.)
During CSB Scan, a network related other internal error has occurred when communicating with the -A trusted certificate has not been imported to the device.
Server via HTTP.
-The server address mentioned in the SSL certificate and the connected server address do not match
[Corrective Actions] because it went through the SSL proxy.
Check the connection status and the setting status of the network. -Trying to communicate with the server using an encryption method the device is unable to support.
If the problem still persists, perform the following: -SSL server is requesting for a client certificate.
OF-09 Common Job Fail -Server/client certificate is expired.
Investigate the failure at the occurrence of the Information Fail/Warning. [Corrective Actions]
If the problem still persists, perform the following: -Check the server/network connection.
Can connection be made from different PC, is server connection possible from the PC in the same net-
Obtain the [PfShowInfo 9 log] and [Network log] immediately after the problem has occurred and contact work as the device? (ping)
the Support Department for instructions. Check the communication route that can be reached. (traceroute)
2.5.1 Logging/Extraction Tool Function Explanation -DNS Server existence check
027-756 CSB Scan Other Internal Error Can it be connected to the DNS server from a different PC? (ping)
[Fault Name] Can server FQDN be solved with DNS? (nslookup)
CSB Scan Other Internal Error -Check if the CA certificate of the connection destination server is imported to the device by using the
browser.
[Error Type] If it is not there, import it to the device from the browser.
Job
 -Check if the device does not go through the proxy that SSL has the function to check the communication 2. If the problem persists, enter the System Administrator mode and select [System Settings] > [Sys-
details SSL. tem Settings] > [Machine Clock/Timers] > [On-Demand Print Duration] > to either extend the time or
Specify the device as out of the SSL proxy target. set it to 0.
-Check if the server supports the encryption method mentioned in the FF device Security :Protocol Spec- [# Supplement #] When using the external access function to instruct printing of multiple documents by
ification. on-demand print, the machine does not take the print processing time into consideration until the last
-Set the client certificate to the device. document is received. Therefore, for cases of large volume documents or complicated documents that
require long data processing time, the machine may issue timeout even before receiving the last docu-
Import the client certificate to the device and set to use as the client certificate.
ment. Set the validity time according to the document format to be printed.
-Check the daylight saving time difference to see if the date/time of the device is correct.
If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
contact the Support G for instructions.
If the problem still persists, perform the following: 2.5.1 Log collection/extraction tool function explanation
OF-09 Common Job Fail
027-760 XJT Command Fail 027-762 Illegal Web Print job ticket
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
XJT Command Error (Parameter setting out of specifications) Although a Web Print job was received, the attached job execution ticket is incorrect
[Detection Conditions] [Detection Conditions]
Incorrect Command from XDOD Client Although on-demand job was instructed to this machine using the external access function, the specified
[Corrective Actions] job ticket has the following innacuracies:
Check the following: – The job ticket is abnormally overwritten due to a software error in this machine.
Check 1: Check if the parameter setting specified in XDOD client is out of system specifications. – The job ticket is abnormally overwritten due to a bug in the external server from which the job was
sent.
Check 2: Check the XDOD client and Controller versions, and then save the XDOD job ticket and contact
Support G for checking. – The job ticket is abnormally overwritten due to network problems.
(It would be the best if PRN file can be obtained, but it is not possible from the XDOD client.) – The job ticket was intentionally tampered with.
If the problem persists, perform the following procedure to repair it. [Corrective Actions]
OF-09 Common Job Fail Instruct to print again.
If the problem persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
contact the Support G for instructions.
027-761 Web Print time out
2.5.1 Log collection/extraction tool function explanation
[Error Type]
Job Fail
027-763 Auditron - Cannot Verify User
[Fault Content]
Although a Web Print job was received, the machine did not start printing within the [On-Demand Print
[Error Type]
Duration] time ([On-Demand Print Duration] is a KO system data) job
[Detection Conditions] [Fault Content]
Although On-demand Print due to print request from this machine restarted and instructed the machine Auditron - Cannot Verify User
to print, the time ’since the print was requested until the printing actually started’ has exceeded the sys- [Detection Conditions]
tem data [= On-Demand Print Duration]. One of the causes for this error is that on-demand print was
The device cannot check user info with the external accounting server.
instructed for multiple documents.
[Corrective Actions]
[Corrective Actions]
Make the external accounting server operate properly. Repair the network failure.
Take any one of the following actions:
Connect the cable properly. Set up the device so that it can properly communicate with the external
1. If on-demand print for multiple documents was instructed using the external access function,
accounting server.
reduce the number of documents before retrying it.

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[Error Type]
027-770 PDL Error job
[Error Type] [Fault Content]
Job Fail Time to communicate with the SMTP server ran out. (after connection to the server)
[Fault Content] [Detection Conditions]
Cont Detection DFE PDL Error (SMTPERR_TIMEOUT)
[Detection Conditions] [Corrective Actions]
The DFE detected a failure in PDL during job processing. 1. Time-out occurred in communicating with the SMTP server.
[Corrective Actions] Wait a while and operate again.
Change the job conditions and try again. 027-774 SMTP address inaccurate character
If the problem persists, perform the following procedure to repair it. [Error Type]
OF-09 Common Job Fail job
[Fault Content]
027-771 DFE Disk Full Unavailable letters were specified as a destination address. (after connection to the server)
[Error Type] [Detection Conditions]
Job Fail (SMTPERR_INVALID_CHARACTER)
[Fault Content] [Corrective Actions]
DFE Disk Full 1. Use only ASCII letters for a destination address letter-string.
[Detection Conditions]
The remaining HD capacity in the DFE became less than 500MB when printing from DFE. 027-775 Too many SMTP address
[Corrective Actions] [Error Type]
Change the job conditions and try again. job
Delete unnecessary files from the HD in the DFE. [Fault Content]
If the problem persists, perform the following procedure to repair it.
Too many mail addresses caused a failure. (after connection to the server)
OF-09 Common Job Fail
[Detection Conditions]
(SMTPERR_TOO_MANY_RECIPIENTS)
027-772 SMTP server error (HELO Command refusal) [Corrective Actions]
[Error Type] 1. Reduce the number of mail addresses.
job
[Fault Content] 027-776 SMTP server error (EHLO Command refusal)
The SMTP server refused the HELO command. (after connection to the server)
[Error Type]
[Detection Conditions] job
(SMTPERR_HELO_FAIL)
[Fault Content]
[Corrective Actions] The SMTP server refused the EHLO command. (after connection to the server)
1. If any non-ASCII letters are used for the machine host name, use ASCII letters to set it.
[Detection Conditions]
If the situation does not improve, contact the network administrator for advice and check that the SMTP server
(SMTPERR_EHLO_FAIL)
supports the HELO command.
[Corrective Actions]
027-773 SMTP server communication timeout
1. If any non-ASCII letters are used for the machine host name, use ASCII letters to set it.
If the situation does not improve, contact the network administrator for advice and check that the SMTP server [Detection Conditions]
supports the EHLO command. For received E-mail, the settings were set to ’Do not print header and content’. As E-mails without attach-
027-777 SMTP server un-supports SMTP-AUTH. ments were received, they were destroyed.
[Error Type] In the above case, the Mail IO leaves the error history report indicating that the mail has been discarded
together with ChainLink.
job
No jobs are generated due to the specification.
[Fault Content]
[Corrective Actions]
The SMTP server does not support SMTP-AUTH. (after connection to the server)
Set to the correct settings again, such as [Print Header and Content].
[Detection Conditions] If the problem persists, perform the following procedure to repair it.
(SMTPERR_AUTH_NONSUPPORT)
OF-09 Common Job Fail
[Corrective Actions]
1. Send mail without setting SMTP-AUTH.
027-797 Invalid Output Destination
2. If you want to use the SMTP-AUTH function, contact the system administrator for advice.
[Error Type]
Job Fail
027-778 There is no mode specified by SMTP-AUTH.
[Fault Content]
[Error Type] Incorrect Output Destination of Received Mail
job
[Detection Conditions]
[Fault Content] No jobs are generated.
The mode specified by SMTP-AUTH was not found. (after connection to the server)
E-mail to Box and E-mail to Fax were dropped. An E-mail was received with this setting.
[Detection Conditions] [Corrective Actions]
(SMTPERR_AUTH_METHOD) Specify the output destination that can be processed by the device and ask the customer to send the job
[Corrective Actions] again.
1. Contact the network administrator to see what SMTP authentication method the server uses. If the problem persists, perform the following procedure to repair it.
The device supports PLAIN (plain text) Authentication, LOGIN (BASE64 type) Authentication, and CRAM- OF-09 Common Job Fail
MD5 (challenge-and-response type).
027-779 It attestation-fails by SMTP-AUTH 027-798 JFS Target Document Not Found Fail
[Error Type] [Fault Name]
job JFS Target Document Not Found Fail
[Fault Content] [Error Type]
A failure in authentication based on SMTP-AUTH (after connection to the server) Job
[Detection Conditions] [Fault Content]
(SMTPERR_AUTH_FAILED) The execution target document in the instruction set does not exist
[Corrective Actions] [Detection Conditions]
1. SMTP authentication failed. When the instruction set is executed, the target document does not exist.
Check that correct authentication information (user name and password) is set up. [Corrective Actions]
027-796 Email Not Printed Select another document and execute.
[Error Type] If the problem still persists, perform the following:
Job Fail OF-09 Common Job Fail
[Fault Content] Investigate the failure at the occurrence of the Information Fail/Warning.

E-mail Print Control Through User Settings 027-910 Manual duplex operation(Back Print from Tray7)

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[Error Type] [Corrective Actions]
operation While a print of side 2 was being output from Tray 7 in manual duplex, the print was jammed. Remove all
[Fault Content] the sheets of paper from Input Tray 7/Output Tray. Then reprint side 1 of the print.

Manual duplex(Back Print from Tray7)

[Detection Conditions] 027-914 Manual duplex(Back Recovery - Front Print)
Green Controller was notified by EFI Controller that one side finished being printed. [Error Type]
[Corrective Actions] operation
Turn over the output whose one side finished being printed in manual duplex, and load it in Tray 7. [Fault Content]
Manual duplex(Back Recovery - Front Print from Tray6)
[Detection Conditions]
027-911 Manual duplex(Back Print from Tray6) Green Controller was notified of a jam by EFI Controller.
[Error Type] [Corrective Actions]
operation While a print of side 2 was being output from Tray 6 in manual duplex, the print was jammed. Remove all
the sheets of paper from Input Tray 6/Output Tray. Then use Input Tray 6 to reprint side 1 of the print.
[Fault Content]
Manual duplex(Back Print from Tray6)
[Detection Conditions] 027-915 Manual duplex(Back Recovery - Front Print)
Green Controller was notified by EFI Controller that one side finished being printed. [Error Type]
[Corrective Actions] operation

Turn over the output whose one side finished being printed in manual duplex, and load it in Tray 6. [Fault Content]
Manual duplex(Back Recovery - Front Print from Tray5)

027-912 Manual duplex(Back Print from Tray5) [Detection Conditions]

Green Controller was notified of a jam by EFI Controller.
[Error Type]
operation
[Corrective Actions]
While a print of side 2 was being output from Tray 5 (Bypass Tray) in manual duplex, the print was
[Fault Content] jammed. Remove all the sheets of paper from Input Tray 5 (Bypass Tray)/Output Tray. Then use Input
Manual duplex(Back Print from Tray5) Tray 5 (Bypass Tray) to reprint side 1 of the print.
[Detection Conditions]
Green Controller was notified by EFI Controller that one side finished being printed. 027-916 Manual duplex(Back Recovery - Back Print)
[Corrective Actions] [Error Type]
Turn over the output whose one side finished being printed in manual duplex, and load it in Tray 5. operation
[Fault Content]
027-913 Manual duplex(Back Recovery - Front Print) Manual duplex(Back Recovery - Back Print from Tray7)
[Error Type] [Detection Conditions]
operation Green Controller was notified of a jam by EFI Controller.
[Fault Content] [Corrective Actions]
Manual duplex(Back Recovery - Front Print from Tray7) While a print of side 2 was being output from Tray 7 in manual duplex, the print was jammed. Reprint side
[Detection Conditions] 1 of the print. After finishing it, use Input Tray 7 to reprint side 2 of each of the pages from the jammed page
Green Controller was notified of a jam by EFI Controller. to the final page.

027-917 Manual duplex(Back Recovery - Back Print)

[Error Type]
operation
[Fault Content]
Manual duplex(Back Recovery - Back Print from Tray6)
[Detection Conditions]
Green Controller was notified of a jam by EFI Controller.
[Corrective Actions]
While a print of side 2 was being output from Tray 6 in manual duplex, the print was jammed. Reprint side
1 of the print. After finishing it, use Input Tray 6 to reprint side 2 of each of the pages from the jammed page
to the final page.

027-918 Manual duplex(Back Recovery - Back Print)

[Error Type]
operation
[Fault Content]
Manual duplex(Back Recovery - Back Print from Tray5)
[Detection Conditions]
Green Controller was notified of a jam by EFI Controller.
[Corrective Actions]
While a print of side 2 was being output from Tray 5 (Bypass Tray) in manual duplex, the print was
jammed. Reprint side 1 of the print. After finishing it, use Input Tray 5 (Bypass Tray) to reprint side 2 of
each of the pages from the jammed page to the final page.

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028-910 Wrong Fusing Unit Type Fail 028-914 Wrong Fusing Unit Width Fail
[Fault Name] [Fault Name]
Wrong Fusing Unit Type Fail Wrong Fusing Unit Width Fail
[Error Type] [Error Type]
Operation Operation
[Fault Content] [Fault Content]
The Fusing Unit needs to be replaced The Fusing Unit width is mismatched
[Detection Conditions] [Detection Conditions]
The type of the currently installed Fusing Unit is not able to process the specified paper (paper type). Although the type of the currently installed Fusing Unit is not able to process the specified paper (paper
It is assumed that multiple Fusing Unit (one as standard and other specialized Fusing Unit that cater to type), it can be instructed to continue as an exception.
the customer’s specific paper requirements) are available, from which the user can perform the switch, It is assumed that multiple Fuser Assemblies (one as standard and other specialized Fuser Assemblies
and that the type of Fusing Unit can be automatically detected. that cater to the customer’s specific paper requirements) are available, of which the user can perform
[Corrective Actions] switching, and that the type of Fuser Assembly can be automatically detected.

Replace the Fusing Unit with one that can handle the specified paper (paper type). [Corrective Actions]
Replace the Fuser Assembly with one that can handle the specified paper (paper type).
Or, instruct to continue as an exception.
028-911 Wrong Fusing Unit Mode Fail
The User can select from the following 3 options.
[Fault Name] -Replace the Fusing Unit. (Replace and continue)
Wrong Fusing Unit Mode Fail
-Continue with the processing as is.
[Error Type] -Cancel the Job.
Operation
[Fault Content] If the problem still persists, perform the following:
The Fusing Unit Mode is incorrect. Obtain the logs immediately after the problem has occurred and contact the Support Department for
[Detection Conditions] instructions

The mode of the currently installed Fusing Unit is not able to process the specified paper (paper type).
2.5.1 Logging/Extraction Tool Function Explanation
[Corrective Actions]
Change the mode of the Fusing Unit to one that can handle the specified paper (paper type). 028-915 Stacker Tray Z-Fold Full
[Fault Name]
028-912 Fusing Unit Lever Envelope Fail Stacker Tray Z-Fold Full

[Fault Name] [Error Type]

Fusing Unit Lever Envelope Fail Operation

[Error Type] [Fault Content]

Stacker Tray Z-Fold Full
Operation
[Fault Content] [Detection Conditions]
When the Folder Z Full Sensor at the top of the Stacker Tray detected ON 10 times in a row within 100 ms.
The Fusing Unit Mode is incorrect (the Fusing Unit is in Envelope Mode and hence can only print enve-
lopes). [Corrective Actions]
[Detection Conditions] FOLDER_Z_FULL_SNR OFF
The Fusing Unit is set to Envelope Mode and is hence unable to process the specified paper (other than Operation message.
envelope). If removing the paper sheaf does not clear the display, check the following:
[Corrective Actions] -Sensor failure.
Change the Fusing Unit to Standard Mode.

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028-916 Envelope Folder Tray Pause Detect Fail [Fault Name]
[Fault Name] Stock File Fail

Envelope Folder Tray Pause Detect Fail [Error Type]

[Error Type] Operation
Operation [Fault Content]
[Fault Content] The setting of the specified paper differ from the setting of the Stock.

Envelope Folder Tray Pause Detect Fail [Detection Conditions]

[Detection Conditions] During a Job with Tray Select (Auto) and Stock Select (Yes), the paper size/paper type of the specified
Stock is different from the paper size/paper type that is set at the Tray. (DFE Job only)
When the Envelope Folder Tray removal button is pressed during a Folder Job.
[Corrective Actions]
[Corrective Actions]
On the PH-UI (Paper Handling UI) Paper Supply screen, set the [Paper Size/Paper Type of Stock to use].
Set the Envelope Folder Tray. * At this time, check the paper size in the Paper Tray and, if it is not of the correct size, load the correct
If this had occurred without the button being pressed, check the contact of the switch and replace it if paper size. Or, press <C> at the Device UI to cancel the print.
required.
028-920 Tray 1 Setting Fail
028-917 Stock File Name Fail
[Fault Name]
[Fault Name] Tray 1 Setting Fail
Stock File Name Fail
[Error Type]
[Error Type] Operation
Operation
[Fault Content]
[Fault Content] Tray 1 is being set.
An unusable Stock was specified.
[Detection Conditions]
[Detection Conditions] The Tray setting of [Tray 1] that is specified by the Job is [Setting up].
During a Job with Tray Select (Auto) and Stock Select (Yes), a Stock that cannot be used was specified.
(DFE Job only)
[Corrective Actions]
On the PH-UI (Paper Handling UI) Paper Supply screen, complete the setting for [Tray 1]. Or, press <C>
[Corrective Actions] at the Device UI to cancel the print.
Press <C> at the Device UI to cancel the print.
028-921 Tray 2 Setting Fail
028-918 Tray Setting Fail
[Fault Name]
[Fault Name] Tray 2 Setting Fail
Tray Setting Fail
[Error Type]
[Error Type] Operation
Operation
[Fault Content]
[Fault Content] Tray 2 is being set.
A Stock that was not assigned to any Tray was specified.
[Detection Conditions]
[Detection Conditions] The Tray setting of [Tray 2] that is specified by the Job is [Setting up].
During a Job with Tray Select (Auto) and Stock Select (Yes), the specified Stock was not set at any Tray.
(DFE Job only)
[Corrective Actions]
On the PH-UI (Paper Handling UI) Paper Supply screen, complete the setting for [Tray 2]. Or, press <C>
[Corrective Actions] at the Device UI to cancel the print.
On the PH-UI (Paper Handling UI) Paper Supply screen, set the [Stock to use]. Or, press <C> at the
Device UI to cancel the print. 028-922 Tray 3 Setting Fail
028-919 Stock File Fail
[Fault Name] [Error Type]
Tray 3 Setting Fail Operation
[Error Type] [Fault Content]
Operation HCF Upper is being set.
[Fault Content] [Detection Conditions]
Tray 3 is being set. The Tray setting of [HCF Upper Tray] that is specified by the Job is [Setting up].
[Detection Conditions] [Corrective Actions]
The Tray setting of [Tray 3] that is specified by the Job is [Setting up]. On the PH-UI (Paper Handling UI) Paper Supply screen, complete the setting for [HCF Upper Tray]. Or,
[Corrective Actions] press <C> at the Device UI to cancel the print.

On the PH-UI (Paper Handling UI) Paper Supply screen, complete the setting for [Tray 3]. Or, press <C> 028-926 Tray 7 Setting Fail
at the Device UI to cancel the print. [Fault Name]
028-923 Tray 4 Setting Fail Tray 7 Setting Fail
[Fault Name] [Error Type]
Tray 4 Setting Fail Operation
[Error Type] [Fault Content]
Operation HCF Lower is being set.
[Fault Content] [Detection Conditions]
Tray 4 is being set. The Tray setting of [HCF Lower Tray] that is specified by the Job is [Setting up].
[Detection Conditions] [Corrective Actions]
The Tray setting of [Tray 4] that is specified by the Job is [Setting up]. On the PH-UI (Paper Handling UI) Paper Supply screen, complete the setting for [HCF Lower Tray]. Or,
[Corrective Actions] press <C> at the Device UI to cancel the print.

On the PH-UI (Paper Handling UI) Paper Supply screen, complete the setting for [Tray 4]. Or, press <C> 028-927 Tray 8 Setting Fail
at the Device UI to cancel the print. [Fault Name]
028-924 SMH Setting Fail Tray 8 Setting Fail
[Fault Name] [Error Type]
SMH Setting Fail Operation
[Error Type] [Fault Content]
Operation HCF Upper (dual-link) is being set.
[Fault Content] [Detection Conditions]
SMH is being set. The Tray setting of [HCF Upper Tray (dual-link)] that is specified by the Job is [Setting up].
[Detection Conditions] [Corrective Actions]
The Tray setting of [SMH] that is specified by the Job is [Setting up]. On the PH-UI (Paper Handling UI) Paper Supply screen, complete the setting for [HCF Upper Tray (dual-
[Corrective Actions] link)]. Or, press <C> at the Device UI to cancel the print.

On the PH-UI (Paper Handling UI) Paper Supply screen, complete the setting for [SMH]. Or, press <C> at 028-928 Tray 9 Setting Fail
the Device UI to cancel the print. [Fault Name]
028-925 Tray 6 Setting Fail Tray 9 Setting Fail
[Fault Name] [Error Type]
Tray 6 Setting Fail Operation

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[Fault Content] [Detection Conditions]
HCF Lower (dual-link) is being set. The Tray setting of [Tray 2] that is specified by the Job is [Awaiting reinsertion (setting up)].
[Detection Conditions] [Corrective Actions]
The Tray setting of [HCF Lower Tray (dual-link)] that is specified by the Job is [Setting up]. Load the paper for the Tray setting that is being displayed on the Device UI (pull out and reinsert Tray 2).
[Corrective Actions] Or, press <C> at the Device UI to cancel the print.

On the PH-UI (Paper Handling UI) Paper Supply screen, complete the setting for [HCF Lower Tray (dual- 028-932 Tray 3 Set Confirm Wait Fail
link)]. Or, press <C> at the Device UI to cancel the print. [Fault Name]
028-929 Interposer Tray Setting Fail Tray 3 Set Confirm Wait Fail
[Fault Name] [Error Type]
Interposer Tray Setting Fail Operation
[Error Type] [Fault Content]
Operation Tray 3 is waiting for setting confirmation.
[Fault Content] [Detection Conditions]
Interposer Tray is being set. The Tray setting of [Tray 3] that is specified by the Job is [Awaiting reinsertion (setting up)].
[Detection Conditions] [Corrective Actions]
The Tray setting of [Interposer Tray] that is specified by the Job is [Setting up]. Load the paper for the Tray setting that is being displayed on the Device UI (pull out and reinsert Tray 3).
[Corrective Actions] Or, press <C> at the Device UI to cancel the print.
On the PH-UI (Paper Handling UI) Paper Supply screen, complete the setting for [Interposer Tray]. Or, 028-933 Tray 4 Set Confirm Wait Fail
press <C> at the Device UI to cancel the print. [Fault Name]
028-930 Tray 1 Set Confirm Wait Fail Tray 4 Set Confirm Wait Fail
[Fault Name] [Error Type]
Tray 1 Set Confirm Wait Fail Operation
[Error Type] [Fault Content]
Operation Tray 4 is waiting for setting confirmation.
[Fault Content] [Detection Conditions]
Tray 1 is waiting for setting confirmation. The Tray setting of [Tray 4] that is specified by the Job is [Awaiting reinsertion (setting up)].
[Detection Conditions] [Corrective Actions]
The Tray setting of [Tray 1] that is specified by the Job is [Awaiting reinsertion (setting up)]. Load the paper for the Tray setting that is being displayed on the Device UI (pull out and reinsert Tray 4).
[Corrective Actions] Or, press <C> at the Device UI to cancel the print.
Load the paper for the Tray setting that is being displayed on the Device UI (pull out and reinsert Tray 1). 028-934 SMH Set Confirm Wait Fail
Or, press <C> at the Device UI to cancel the print. [Fault Name]
028-931 Tray 2 Set Confirm Wait Fail SMH Set Confirm Wait Fail
[Fault Name] [Error Type]
Tray 2 Set Confirm Wait Fail Operation
[Error Type] [Fault Content]
Operation SMH is waiting for setting confirmation.
[Fault Content] [Detection Conditions]
Tray 2 is waiting for setting confirmation. The Tray setting of [SMH] that is specified by the Job is [Awaiting reinsertion (setting up)].
[Corrective Actions] 028-938 Tray 9 Set Confirm Wait Fail
Load the paper for the Tray setting that is being displayed on the Device UI (remove and reload paper at [Fault Name]
SMH). Or, press <C> at the Device UI to cancel the print.
Tray 9 Set Confirm Wait Fail
028-935 Tray 6 Set Confirm Wait Fail [Error Type]
[Fault Name] Operation
Tray 6 Set Confirm Wait Fail [Fault Content]
[Error Type] HCF Lower (dual-link) is waiting for setting confirmation.
Operation [Detection Conditions]
[Fault Content] The Tray setting of [HCF Lower Tray (dual-link)] that is specified by the Job is [Awaiting reinsertion (set-
HCF Upper is waiting for setting confirmation. ting up)].
[Detection Conditions] [Corrective Actions]
The Tray setting of [HCF Upper Tray] that is specified by the Job is [Awaiting reinsertion (setting up)]. Load the paper for the Tray setting that is being displayed on the Device UI (pull out and reinsert HCF
[Corrective Actions] Lower Tray (dual-link)). Or, press <C> at the Device UI to cancel the print.

Load the paper for the Tray setting that is being displayed on the Device UI (pull out and reinsert HCF 028-939 Interposer Tray Set Confirm Wait Fail
Upper Tray). Or, press <C> at the Device UI to cancel the print. [Fault Name]
028-936 Tray 7 Set Confirm Wait Fail Interposer Tray Set Confirm Wait Fail
[Fault Name] [Error Type]
Tray 7 Set Confirm Wait Fail Operation
[Error Type] [Fault Content]
Operation Interposer Tray is waiting for setting confirmation.
[Fault Content] [Detection Conditions]
HCF Lower is waiting for setting confirmation. The Tray setting of [Interposer Tray] that is specified by the Job is [Awaiting reinsertion (setting up)].
[Detection Conditions] [Corrective Actions]
The Tray setting of [HCF Lower Tray] that is specified by the Job is [Awaiting reinsertion (setting up)]. Load the paper for the Tray setting that is being displayed on the Device UI (pull out and reinsert Inter-
[Corrective Actions] poser Tray). Or, press <C> at the Device UI to cancel the print.

Load the paper for the Tray setting that is being displayed on the Device UI (pull out and reinsert HCF 028-940 Tray 1 Tab Confirm Wait Fail
Lower Tray). Or, press <C> at the Device UI to cancel the print. [Fault Name]
028-937 Tray 8 Set Confirm Wait Fail Tray 1 Tab Confirm Wait Fail
[Fault Name] [Error Type]
Tray 8 Set Confirm Wait Fail Operation
[Error Type] [Fault Content]
Operation Tray 1 is waiting for Tab confirmation.
[Fault Content] [Detection Conditions]
HCF Upper (dual-link) is waiting for setting confirmation. The Tray setting of [Tray 1] that is specified by the Job is [Awaiting Tab confirmation].
[Detection Conditions] [Corrective Actions]
The Tray setting of [HCF Upper Tray (dual-link)] that is specified by the Job is [Awaiting reinsertion (set- Pull out [Tray 1], check the order of 1 group of paper and close [Tray 1]. Or, press <C> at the Device UI to
ting up)]. cancel the print.
[Corrective Actions] 028-941 Tray 2 Tab Confirm Wait Fail
Load the paper for the Tray setting that is being displayed on the Device UI (pull out and reinsert HCF
Upper Tray (dual-link)). Or, press <C> at the Device UI to cancel the print.

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[Fault Name] [Error Type]
Tray 2 Tab Confirm Wait Fail Operation
[Error Type] [Fault Content]
Operation SMH is waiting for Tab confirmation.
[Fault Content] [Detection Conditions]
Tray 2 is waiting for Tab confirmation. The Tray setting of [SMH] that is specified by the Job is [Awaiting Tab confirmation].
[Detection Conditions] [Corrective Actions]
The Tray setting of [Tray 2] that is specified by the Job is [Awaiting Tab confirmation]. Remove paper from [SMH], check the order of 1 group of paper and insert paper in [SMH]. Or, press <C>
[Corrective Actions] at the Device UI to cancel the print.

Pull out [Tray 2], check the order of 1 group of paper and close [Tray 2]. Or, press <C> at the Device UI to 028-945 Tray 6 Tab Confirm Wait Fail
cancel the print. [Fault Name]
028-942 Tray 3 Tab Confirm Wait Fail Tray 6 Tab Confirm Wait Fail
[Fault Name] [Error Type]
Tray 3 Tab Confirm Wait Fail Operation
[Error Type] [Fault Content]
Operation HCF Upper is waiting for Tab confirmation.
[Fault Content] [Detection Conditions]
Tray 3 is waiting for Tab confirmation. The Tray setting of [HCF Upper Tray] that is specified by the Job is [Awaiting Tab confirmation].
[Detection Conditions] [Corrective Actions]
The Tray setting of [Tray 3] that is specified by the Job is [Awaiting Tab confirmation]. Pull out [HCF Upper Tray], check the order of 1 group of paper and close [HCF Upper Tray]. Or, press <C>
[Corrective Actions] at the Device UI to cancel the print.

Pull out [Tray 3], check the order of 1 group of paper and close [Tray 3]. Or, press <C> at the Device UI to 028-946 Tray 7 Tab Confirm Wait Fail
cancel the print. [Fault Name]
028-943 Tray 4 Tab Confirm Wait Fail Tray 7 Tab Confirm Wait Fail
[Fault Name] [Error Type]
Tray 4 Tab Confirm Wait Fail Operation
[Error Type] [Fault Content]
Operation HCF Lower is waiting for Tab confirmation.
[Fault Content] [Detection Conditions]
Tray 4 is waiting for Tab confirmation. The Tray setting of [HCF Lower Tray] that is specified by the Job is [Awaiting Tab confirmation].
[Detection Conditions] [Corrective Actions]
The Tray setting of [Tray 4] that is specified by the Job is [Awaiting Tab confirmation]. Pull out [HCF Lower Tray], check the order of 1 group of paper and close [HCF Lower Tray]. Or, press <C>
[Corrective Actions] at the Device UI to cancel the print.

Pull out [Tray 4], check the order of 1 group of paper and close [Tray 4]. Or, press <C> at the Device UI to 028-947 Tray 8 Tab Confirm Wait Fail
cancel the print. [Fault Name]
028-944 SMH Tab Confirm Wait Fail Tray 8 Tab Confirm Wait Fail
[Fault Name] [Error Type]
SMH Tab Confirm Wait Fail Operation
[Fault Content] [Detection Conditions]
HCF Upper (dual-link) is waiting for Tab confirmation. The Tray setting of [Tray 1] that is specified by the Job is [Disabled (Offline)].
[Detection Conditions] [Corrective Actions]
The Tray setting of [HCF Upper Tray (dual-link)] that is specified by the Job is [Awaiting Tab confirma- On the PH-UI (Paper Handling UI) Paper Supply screen, enable the setting for [Tray 1]. Or, press <C> at
tion]. the Device UI to cancel the print.
[Corrective Actions] 028-951 Tray 2 Offline Fail
Pull out [HCF Upper Tray (dual-link)], check the order of 1 group of paper and close [HCF Upper Tray [Fault Name]
(dual-link)]. Or, press <C> at the Device UI to cancel the print.
Tray 2 Offline Fail
028-948 Tray 9 Tab Confirm Wait Fail [Error Type]
[Fault Name] Operation
Tray 9 Tab Confirm Wait Fail [Fault Content]
[Error Type] Tray 2 Offline
Operation [Detection Conditions]
[Fault Content] The Tray setting of [Tray 2] that is specified by the Job is [Disabled (Offline)].
HCF Lower (dual-link) is waiting for Tab confirmation. [Corrective Actions]
[Detection Conditions] On the PH-UI (Paper Handling UI) Paper Supply screen, enable the setting for [Tray 2]. Or, press <C> at
The Tray setting of [HCF Lower Tray (dual-link)] that is specified by the Job is [Awaiting Tab confirma- the Device UI to cancel the print.
tion].
028-952 Tray 3 Offline Fail
[Corrective Actions]
[Fault Name]
Pull out [HCF Lower Tray (dual-link)], check the order of 1 group of paper and close [HCF Lower Tray
(dual-link)]. Or, press <C> at the Device UI to cancel the print. Tray 3 Offline Fail
[Error Type]
028-949 Interposer Tray Tab Confirm Wait Fail
Operation
[Fault Name]
[Fault Content]
Interposer Tray Tab Confirm Wait Fail
Tray 3 Offline
[Error Type]
[Detection Conditions]
Operation
The Tray setting of [Tray 3] that is specified by the Job is [Disabled (Offline)].
[Fault Content]
[Corrective Actions]
Interposer Tray is waiting for Tab confirmation.
On the PH-UI (Paper Handling UI) Paper Supply screen, enable the setting for [Tray 3]. Or, press <C> at
[Detection Conditions] the Device UI to cancel the print.
The Tray setting of [Interposer Tray] that is specified by the Job is [Awaiting Tab confirmation].
028-953 Tray 4 Offline Fail
[Corrective Actions]
[Fault Name]
Pull out [Interposer Tray], check the order of 1 group of paper and close [Interposer Tray]. Or, press <C>
at the Device UI to cancel the print. Tray 4 Offline Fail
[Error Type]
028-950 Tray 1 Offline Fail
Operation
[Fault Name]
[Fault Content]
Tray 1 Offline Fail
Tray 4 Offline
[Error Type]
[Detection Conditions]
Operation
The Tray setting of [Tray 4] that is specified by the Job is [Disabled (Offline)].
[Fault Content]
Tray 1 Offline

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[Corrective Actions] 028-957 Tray 8 Offline Fail
On the PH-UI (Paper Handling UI) Paper Supply screen, enable the setting for [Tray 4]. Or, press <C> at [Fault Name]
the Device UI to cancel the print.
Tray 8 Offline Fail
028-954 SMH Offline Fail [Error Type]
[Fault Name] Operation
SMH Offline Fail [Fault Content]
[Error Type] HCF Upper (dual-link) Offline
Operation [Detection Conditions]
[Fault Content] The Tray setting of [HCF Upper Tray (dual-link)] that is specified by the Job is [Disabled (Offline)].
SMH Offline [Corrective Actions]
[Detection Conditions] On the PH-UI (Paper Handling UI) Paper Supply screen, enable the setting for [HCF Upper Tray (dual-
The Tray setting of [SMH] that is specified by the Job is [Disabled (Offline)]. link)]. Or, press <C> at the Device UI to cancel the print.
[Corrective Actions] 028-958 Tray 9 Offline Fail
On the PH-UI (Paper Handling UI) Paper Supply screen, enable the setting for [SMH]. Or, press <C> at [Fault Name]
the Device UI to cancel the print.
Tray 9 Offline Fail
028-955 Tray 6 Offline Fail [Error Type]
[Fault Name] Operation
Tray 6 Offline Fail [Fault Content]
[Error Type] HCF Lower (dual-link) Offline
Operation [Detection Conditions]
[Fault Content] The Tray setting of [HCF Lower Tray (dual-link)] that is specified by the Job is [Disabled (Offline)].
HCF Upper Offline [Corrective Actions]
[Detection Conditions] On the PH-UI (Paper Handling UI) Paper Supply screen, enable the setting for [HCF Lower Tray (dual-
The Tray setting of [HCF Upper Tray] that is specified by the Job is [Disabled (Offline)]. link)]. Or, press <C> at the Device UI to cancel the print.
[Corrective Actions] 028-959 Interposer Tray Offline Fail
On the PH-UI (Paper Handling UI) Paper Supply screen, enable the setting for [HCF Upper Tray]. Or, [Fault Name]
press <C> at the Device UI to cancel the print.
Interposer Tray Offline Fail
028-956 Tray 7 Offline Fail [Error Type]
[Fault Name] Operation
Tray 7 Offline Fail [Fault Content]
[Error Type] Interposer Tray Offline
Operation [Detection Conditions]
[Fault Content] The Tray setting of [Interposer Tray] that is specified by the Job is [Disabled (Offline)].
HCF Lower Offline [Corrective Actions]
[Detection Conditions] On the PH-UI (Paper Handling UI) Paper Supply screen, enable the setting for [Interposer Tray]. Or,
The Tray setting of [HCF Lower Tray] that is specified by the Job is [Disabled (Offline)]. press <C> at the Device UI to cancel the print.
[Corrective Actions] 028-960 Tray 1 Paper Mismatch for Temporary Stock
On the PH-UI (Paper Handling UI) Paper Supply screen, enable the setting for [HCF Lower Tray]. Or, [Fault Name]
press <C> at the Device UI to cancel the print.
Tray 1 Paper Mismatch for Temporary Stock
[Error Type] [Corrective Actions]
Operation On the PH-UI (Paper Handling UI) Paper Supply screen, set the [Tray 3] information that is displayed on
[Fault Content] the Device UI. Or, press <C> at the Device UI to cancel the print.

Tray 1 paper is inappropriate for Temporary Stock 028-963 Tray 4 Paper Mismatch for Temporary Stock
[Detection Conditions] [Fault Name]
1. During a Job with Tray Select (Tray 1), [Custom Stock] is assigned to Tray 1. Tray 4 Paper Mismatch for Temporary Stock
[Error Type]
2. During a Job with Tray Select (Tray 1), [Temporary Stock] is assigned to Tray 1 but the Stock Info Operation
(paper size, paper type, weight, and etc.) is different from the Stock Info that is specified by the Job.
[Fault Content]
[Corrective Actions] Tray 4 paper is inappropriate for Temporary Stock
On the PH-UI (Paper Handling UI) Paper Supply screen, set the [Tray 1] information that is displayed on
the Device UI. Or, press <C> at the Device UI to cancel the print.
[Detection Conditions]
1. During a Job with Tray Select (Tray 4), [Custom Stock] is assigned to Tray 4.
028-961 Tray 2 Paper Mismatch for Temporary Stock
[Fault Name] 2. During a Job with Tray Select (Tray 4), [Temporary Stock] is assigned to Tray 4 but the Stock Info
Tray 2 Paper Mismatch for Temporary Stock (paper size, paper type, weight, and etc.) is different from the Stock Info that is specified by the Job.
[Error Type] [Corrective Actions]
Operation On the PH-UI (Paper Handling UI) Paper Supply screen, set the [Tray 4] information that is displayed on
[Fault Content] the Device UI. Or, press <C> at the Device UI to cancel the print.

Tray 2 paper is inappropriate for Temporary Stock 028-964 SMH Paper Mismatch for Temporary Stock
[Detection Conditions] [Fault Name]
1. During a Job with Tray Select (Tray 2), [Custom Stock] is assigned to Tray 2. SMH Paper Mismatch for Temporary Stock
[Error Type]
2. During a Job with Tray Select (Tray 2), [Temporary Stock] is assigned to Tray 2 but the Stock Info Operation
(paper size, paper type, weight, and etc.) is different from the Stock Info that is specified by the Job.
[Fault Content]
[Corrective Actions] SMH paper is inappropriate for Temporary Stock
On the PH-UI (Paper Handling UI) Paper Supply screen, set the [Tray 2] information that is displayed on
the Device UI. Or, press <C> at the Device UI to cancel the print.
[Detection Conditions]
1. During a Job with Tray Select (SMH), [Custom Stock] is assigned to SMH.
028-962 Tray 3 Paper Mismatch for Temporary Stock
[Fault Name] 2. During a Job with Tray Select (SMH), [Temporary Stock] is assigned to SMH but the Stock Info (paper
Tray 3 Paper Mismatch for Temporary Stock size, paper type, weight, and etc.) is different from the Stock Info that is specified by the Job.
[Error Type] [Corrective Actions]
Operation On the PH-UI (Paper Handling UI) Paper Supply screen, set the [SMH] information that is displayed on
[Fault Content] the Device UI. Or, press <C> at the Device UI to cancel the print.
Tray 3 paper is inappropriate for Temporary Stock 028-965 Tray 6 Paper Mismatch for Temporary Stock
[Detection Conditions] [Fault Name]
1. During a Job with Tray Select (Tray 3), [Custom Stock] is assigned to Tray 3. Tray 6 Paper Mismatch for Temporary Stock
[Error Type]
2. During a Job with Tray Select (Tray 3), [Temporary Stock] is assigned to Tray 3 but the Stock Info Operation
(paper size, paper type, weight, and etc.) is different from the Stock Info that is specified by the Job.
[Fault Content]
HCF Upper paper is inappropriate for Temporary Stock

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[Detection Conditions] [Fault Name]
1. During a Job with Tray Select (HCF Upper), [Custom Stock] is assigned to HCF Upper. Tray 9 Paper Mismatch for Temporary Stock
[Error Type]
2. During a Job with Tray Select (HCF Upper), [Temporary Stock] is assigned to HCF Upper but the Stock Operation
Info (paper size, paper type, weight, and etc.) is different from the Stock Info that is specified by the Job.
[Fault Content]
[Corrective Actions] HCF Lower (dual-link) paper is inappropriate for Temporary Stock
On the PH-UI (Paper Handling UI) Paper Supply screen, set the [HCF Upper Tray] information that is dis-
played on the Device UI. Or, press <C> at the Device UI to cancel the print.
[Detection Conditions]
1. During a Job with Tray Select (HCF Lower (dual-link)), [Custom Stock] is assigned to HCF Lower (dual-
028-966 Tray 7 Paper Mismatch for Temporary Stock link).
[Fault Name]
Tray 7 Paper Mismatch for Temporary Stock 2. During a Job with Tray Select (HCF Lower (dual-link)), [Temporary Stock] is assigned to HCF Lower
[Error Type] (dual-link) but the Stock Info (paper size, paper type, weight, and etc.) is different from the Stock Info that
is specified by the Job.
Operation
[Corrective Actions]
[Fault Content]
On the PH-UI (Paper Handling UI) Paper Supply screen, set the [HCF Lower Tray (dual-link)] information
HCF Lower paper is inappropriate for Temporary Stock
that is displayed on the Device UI. Or, press <C> at the Device UI to cancel the print.
[Detection Conditions]
028-969 Interposer Tray Paper Mismatch for Tempraly Stock
1. During a Job with Tray Select (HCF Lower), [Custom Stock] is assigned to HCF Lower.
[Fault Name]
2. During a Job with Tray Select (HCF Lower), [Temporary Stock] is assigned to HCF Lower but the Stock Interposer Tray Paper Mismatch for Tempraly Stock
Info (paper size, paper type, weight, and etc.) is different from the Stock Info that is specified by the Job. [Error Type]
[Corrective Actions] Operation
On the PH-UI (Paper Handling UI) Paper Supply screen, set the [HCF Lower Tray] information that is dis- [Fault Content]
played on the Device UI. Or, press <C> at the Device UI to cancel the print. Interposer Tray paper is inappropriate for Temporary Stock
028-967 Tray 8 Paper Mismatch for Temporary Stock [Detection Conditions]
[Fault Name] 1. During a Job with Tray Select (Interposer Tray), [Custom Stock] is assigned to Interposer Tray.
Tray 8 Paper Mismatch for Temporary Stock
[Error Type] 2. During a Job with Tray Select (Interposer Tray), [Temporary Stock] is assigned to Interposer Tray but
the Stock Info (paper size, paper type, weight, and etc.) is different from the Stock Info that is specified by
Operation
the Job.
[Fault Content] [Corrective Actions]
HCF Upper (dual-link) paper is inappropriate for Temporary Stock On the PH-UI (Paper Handling UI) Paper Supply screen, set the [Interposer Tray] information that is dis-
[Detection Conditions] played on the Device UI. Or, press <C> at the Device UI to cancel the print.
1. During a Job with Tray Select (HCF Upper (dual-link)), [Custom Stock] is assigned to HCF Upper (dual- 028-970 Stacker Near Low Staple
link).
[Fault Name]
Stacker Near Low Staple
2. During a Job with Tray Select (HCF Upper (dual-link)), [Temporary Stock] is assigned to HCF Upper
(dual-link) but the Stock Info (paper size, paper type, weight, and etc.) is different from the Stock Info that [Error Type]
is specified by the Job. Operation
[Corrective Actions] [Fault Content]
On the PH-UI (Paper Handling UI) Paper Supply screen, set the [HCF Upper Tray (dual-link)] information Stacker Near Low Staple
that is displayed on the Device UI. Or, press <C> at the Device UI to cancel the print.
028-968 Tray 9 Paper Mismatch for Temporary Stock
[Detection Conditions] [Fault Name]
When Near replacement of STAPLE needle was detected Tray 8 Empty
[Corrective Actions] [Error Category]
Check the following if it is not released by closing the Finisher Front Door. Operation
-Installation state of the Finsher Front Door [Fault Contents]
-Damage of the door hinge Tray 8 Empty
-Damage of the interlock detector [Conditions for detection]
-Check the magnet No paper in Tray 8
028-971 Booklet Near Low Staple F [Procedure]
[Fault Name] Replenish paper
Booklet Near Low Staple F If problem persists, refer to generic Sensor FIP, and check the Sensor.
[Error Type] If the problem persists, perform the following.
Operation OF-9 Common Job Fail
[Fault Content] 028-974 Tray 9 Empty
Booklet Near Low Staple F [Fault Name]
[Detection Conditions] Tray 9 Empty
When Near replacement of STAPLE needle was detected [Error Category]
[Corrective Actions] Operation
Check the following if it is not released by closing the Finisher Front Door. [Fault Contents]
-Installation state of the Finsher Front Door Tray 9 Empty
-Damage of the door hinge [Conditions for detection]
-Damage of the interlock detector
No paper in Tray 9
-Check the magnet
[Procedure]
028-972 Booklet Near Low Staple R Replenish paper
[Fault Name] If problem persists, refer to generic Sensor FIP, and check the Sensor.
Booklet Near Low Staple R If the problem persists, perform the following.
[Error Type] OF-9 Common Job Fail
Operation 028-975 Tray 8 Out Of Place
[Fault Content] [Fault Name]
Booklet Near Low Staple R Tray 8 Out Of Place
[Detection Conditions] [Error Category]
When Near replacement of STAPLE needle was detected Operation
[Corrective Actions] [Fault Contents]
Check the following if it is not released by closing the Finisher Front Door. Tray 8 Out Of Place
-Installation state of the Finsher Front Door [Conditions for detection]
-Damage of the door hinge
-Damage of the interlock detector
[Procedure]
-Check the magnet
Install tray
028-973 Tray 8 Empty If problem persists, refer to generic Sensor FIP, and check the Sensor.

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If the problem persists, perform the following. [Procedure]
OF-9 Common Job Fail Load the correct paper.
028-976 Tray 9 Out Of Place If problem persists, refer to generic Sensor FIP, and check the Sensor.
[Fault Name] If the problem persists, perform the following.
OF-9 Common Job Fail
Tray 9 Out Of Place
[Error Category] 028-979 Tray 8 size mismatch
Operation [Fault Name]
[Fault Contents] Tray 8 size mismatch
Tray 9 Out Of Place [Error Category]
[Conditions for detection] Operation
[Fault Contents]
[Procedure] Size mismatch Tray 8: Measured length is inconsistent
Install tray [Conditions for detection]
If problem persists, refer to generic Sensor FIP, and check the Sensor. When the slow-scan length of paper is measured by the paper feeding process, and its size is detected to
If the problem persists, perform the following. be different from the tray
OF-9 Common Job Fail [Procedure]
028-977 Tray 8 size mismatch Load the correct paper, or check the paper guide.
* If the paper guide does not match, cancel the job, and it is required to redo copying.
[Fault Name]
Load the correct paper.
Tray 8 size mismatch
If problem persists, refer to generic Sensor FIP, and check the Sensor.
[Error Category] If the problem persists, perform the following.
Operation
OF-9 Common Job Fail
[Fault Contents] OF-6 IOT System Fail
Size mismatch (Tray 8 size mismatch)
028-980 Tray 9 size mismatch
[Conditions for detection]
[Fault Name]
Paper in Tray 8 and paper instructed for printing are different
Tray 9 size mismatch
[Procedure]
[Error Category]
Load the correct paper.
Operation
If problem persists, refer to generic Sensor FIP, and check the Sensor.
If the problem persists, perform the following.
[Fault Contents]
Size mismatch Tray 9: Measured length is inconsistent
OF-9 Common Job Fail
[Conditions for detection]
028-978 Tray 9 size mismatch
When the slow-scan length of paper is measured by the paper feeding process, and its size is detected to
[Fault Name] be different from the tray
Tray 9 size mismatch [Procedure]
[Error Category] Load the correct paper, or check the paper guide.
Operation * If the paper guide does not match, cancel the job, and it is required to redo copying.
[Fault Contents] Load the correct paper.
Size mismatch (Tray 9 size mismatch) If problem persists, refer to generic Sensor FIP, and check the Sensor.
[Conditions for detection] If the problem persists, perform the following.
Paper in Tray 9 and paper instructed for printing are different OF-9 Common Job Fail
 OF-6 IOT System Fail

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033-310 Fax Charge Function Fail By Multi Channel [Detection Conditions]
[Error Type] It has been detected that after the FaxCardMini initailization, the device cannot communicate with Fax-
CardMini.
Sub
[Corrective Actions]
[Fault Content]
Turn the power OFF then ON.
The Fax send billing function was turned ON although multiple lines are installed.
If the problem reoccurs, go to the following and solve it.
[Detection Conditions] OF-11 FAX Job Fail
The Fax send billing function was turned ON although multiple lines are installed.
[Corrective Actions]
033-314 Controller ROM Fax Card ROM mismatch
Turn OFF the FAX send billing function or change to a single-line installation.
[Error Type]
sub
033-311 Invalid Addressbook Data are Registered
[Fault Content]
[Error Type] The version of the USB-I/F reported from FaxCardMini does not match.
sub
[Detection Conditions]
[Fault Content] The Controller has detected a version mismatch.
Data in Address Book is invalid.
[Corrective Actions]
[Detection Conditions] Upgrade both the Controller and FaxCardMini ROMs to the latest version.
When FaxCont is on, invalid Address Book data is detected.
[Corrective Actions]
033-315 USB Fatal Error
Clear NVM (Sys-USER).
[Error Type]
sub
033-312 Controller not respond when system is changing mode
[Fault Content]
[Error Type] A notice from the USB Fax Class Driver has caused a Fatal Error.
sub
[Detection Conditions]
[Fault Content] A notice from the USB Fax Class Driver has caused a Fatal Error (USB Driver failure, HW failure, etc.).
FCM has detected Timeout. (The Host has not transited to Sleep a specific time after receiving a request
to transit to Sleep.)
[Corrective Actions]
Turn the power OFF then ON.
[Detection Conditions]
If the problem reoccurs, go to the following and solve it.
The Controller has not transited to Sleep Mode a specific time after.
OF-07 Fax System Fail
[Corrective Actions]
Turn the power OFF then ON.
If the problem reoccurs, go to the following and solve it.
033-316 FAX Device Cont Error
OF-07 Fax System Fail [Error Type]
sub

033-313 USB disconnected [Fault Content]

A fatal error with FaxDevCont/PrintFormat
[Error Type]
sub
[Detection Conditions]
An error has occurred in the DeviceCont area in the FaxCont.
[Fault Content]
It has been detected that after the FaxCardMini initailization, the device cannot communicate with Fax-
[Corrective Actions]
CardMini. Turn the power OFF then ON.

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If the problem reoccurs, go to the following and solve it. OF-07 Fax System Fail
OF-07 Fax System Fail
033-320 Controller not respond when system is Booting
033-317 FAX Device Error [Error Type]
[Error Type] sub
sub [Fault Content]
[Fault Content] A problem with FaxCont has been detected. (No response)
A fatal error with FaxDevice [Detection Conditions]
[Detection Conditions] At Boot, the Controller has made no response for a certain time.
An error has occurred in the FaxDevice area in the FaxCont. [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON.
Turn the power OFF then ON. If the problem reoccurs, go to the following and solve it.
If the problem reoccurs, go to the following and solve it. OF-07 Fax System Fail
OF-14 Fax Card Fail
033-321 Fax Card not respond when system is Booting
033-318 Image Processing Error [Error Type]
[Error Type] sub
sub [Fault Content]
[Fault Content] A problem with FaxCardMini has been detected. (Not installed, no response, or detection of PCCCard
A fatal error with the image processing I/F, image processing control or image processing. installed)
[Detection Conditions] [Detection Conditions]
A fatal error has occurred with image processing for Fax. At Boot, the Fax Card has made no response for a certain time.
[Corrective Actions] [Corrective Actions]
Turn the power OFF then ON. Turn the power OFF then ON.
If the problem reoccurs, go to the following and solve it. If the problem reoccurs, go to the following and solve it.
OF-07 Fax System Fail OF-07 Fax System Fail

033-319 Fax Control task detects error 033-322 FAX Card I/F timeout
[Error Type] [Error Type]
sub sub
[Fault Content] [Fault Content]
A problem in Faxc2 has been detected. A problem in Faxc2 has been detected.
(No zone can be secured; a proble has been detected during Configure processing.) (The I/F to faxc has timed out.)
[Detection Conditions] [Detection Conditions]
A problem has occurred in Fax Cont2 software processing, discontinuing the processing ever since. No response has been made within a certain length of time in message communication from faxc2 in FAX
Cont to the outside.
[Corrective Actions]
Turn the power OFF then ON. If the problem still reoccurs, there is a strong posibility of FaxCont2 soft-
[Corrective Actions]
ware bugs in the Controller. Turn the power OFF then ON.
Go to the following and solve the problem. If the problem reoccurs, go to the following and solve it.
OF-07 Fax System Fail
033-323 FAX Card Mini I/F timeout 033-326 Mini Manager Fatal Error
[Error Type] [Error Type]
sub sub
[Fault Content] [Fault Content]
A problem in Faxc2 has been detected. A fatal error with MiniManager
(The I/F to FaxCardMini has timed out.) [Detection Conditions]
[Detection Conditions] FAX Card Mini has detected a fatal error.
A problem in Faxc2 has been detected.(The I/F to FaxCardMini has timed out.) [Corrective Actions]
[Corrective Actions] Turn the power OFF then ON.
Turn the power OFF then ON. If the problem persists, it is thought to be a FAX Card Mini H/W failure.
If the problem reoccurs, go to the following and solve it. Go to the following and solve the problem.
OF-14 Fax Card Fail OF-14 Fax Card Fail

033-324 USB state change Error 033-327 FCM no response to stop request
[Error Type] [Error Type]
sub sub
[Fault Content] [Fault Content]
USB STATE CHANGE ERROR There has been no response from the FCM to a request to stop the communication.
[Detection Conditions] [Detection Conditions]
The USB has gone into an unexpected state. When no response came from the FCM during FAX communication, the device issued a request to inter-
[Corrective Actions] rupt the communication, but has received no response.
Turn the power OFF then ON. [Corrective Actions]
If the problem reoccurs, go to the following and solve it. Turn the power OFF then ON.
OF-07 Fax System Fail If the problem persists, it is thought to be a FAX Card Mini H/W failure.
Go to the following and solve the problem.
OF-14 Fax Card Fail
033-325 FAX Card Mini Fatal Error
[Fault Name]
FAX Card Mini Fatal Error
033-328 Failed to initialize fax log
[Error Type] [Error Type]
sub
Subsystem
[Fault Content] [Fault Content]
A failure in initializing the communication log.
Fax Card Mini fatal error has occurred.
[Detection Conditions] [Detection Conditions]
Fax Card Mini fatal error has occurred. The initialization of the communication log library has failed.

[Corrective Actions] [Corrective Actions]

1. Initialize the HDD.
Turn the power OFF then ON.
2. Initialize NVM.
If problem can be reproduced, fix it by the following.
If the problem still persists, go to the following and solve it.
OF-07 FAX System Fail
OF-07 Fax System Fail

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033-329 Detected fax process failuer [Fault Content]
[Error Type] A problem with the FoIP Controller has been detected. (No response at boot sequence. )

sub [Detection Conditions]

[Fault Content] At boot, the FoIP Cont has made no response for a certain time.
A problem with FaxCont has been detected. [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON.
If the problem persists, go to the following and solve it.
A problem with FaxCont has been detected.
OF-11 FAX Job Fail
[Corrective Actions]
1. Initialize the HDD.
2. Initailaize NVM. 033-333 FoIP Cont not respond when system is sleeping
If the problem still persists, go to the following and solve it. [Error Type]
OF-07 Fax System Fail subR
033-330 FoIP Unrecoverable Error [Fault Content]
[Error Type] A problem with the FoIP Controller has been detected. (No response at an attempt to transit to Sleep)
sub [Detection Conditions]
[Fault Content] When the device tries to transit to Sleep Mode, the FoIP Cont has made no response for a certain time.

A fatal sotware error in FoIP (including T38 and SIP) has occurred. [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON.
If the problem persists, go to the following and solve it.
A fatal sotware error in FoIP (including T38 and SIP) has occurred.
OF-11 FAX Job Fail
[Corrective Actions]
Turn the power OFF then ON.
If the problem persists, go to the following and solve it. 033-334 Can not send a message to FoIP CONT
OF-11 FAX Job Fail [Error Type]
subR
033-331 FoIP Controller Init Fail [Fault Content]
[Error Type] The device cannot send a message to the FoIP Controller.

subR [Detection Conditions]

[Fault Content] The FoIP message send function has returned NG.

A failure in FoIP Controller initialization processing [Corrective Actions]

[Detection Conditions] Turn the power OFF then ON.
If the problem persists, go to the following and solve it.
The initialization of FoIP has failed.
OF-11 FAX Job Fail
[Corrective Actions]
Turn the power OFF then ON.
If the problem persists, go to the following and solve it. 033-335 Illegal fault code notice
OF-11 FAX Job Fail [Error Type]
sub
033-332 FoIP Cont not respond when system is Booting [Fault Content]
[Error Type] A notice of Fault with an invalid Fault Code is received from FaxCardMini or FoIP.

subR
[Detection Conditions] Remove the ’Fax Kit’ and connect the ’Fax Kit 2 (Faxmini)’.
A notice of Fault with an ilnvalid Fault Code has been received from FaxCardMini or FoIP.
[Corrective Actions] 033-339 faxc2 not respond when system is sleeping
Power OFF the ON. [Fault Name]
If the problem persists, perform the following: faxc2 not respond when system is sleeping
OF-11 FAX Job Fail [Error Type]
Subsystem
033-336 Access to a non-mounted channel [Fault Content]
[Error Type] When transitioning to Sleep, there is no response from facx2.
sub [Detection Conditions]
[Fault Content] The sleep transition process has failed
A message to a channel that is not installed is received from FoIP. (invalid DI) [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON.
A message to a channel that is not installed has been received.
[Corrective Actions] 033-340 Pflite_Fax_Log_Write_Fail
Power OFF then ON. [Fault Name]
If the problem persists, perform the following:
Pflite_Fax_Log_Write_Fail
OF-11 FAX Job Fail
[Error Type]
Subsystem
033-337 FaxCard mismatch [Fault Content]
[Error Type] Communication log write failure at Pflite function
sub [Detection Conditions]
[Fault Content] The Pflite communication log write function returned an error.
<PCC>FaxCardMini is connected. [Corrective Actions]
[Detection Conditions] 1. Turn OFF the power, make sure that the Control Panel has turned OFF, and then turn ON the power
At start-up, it has been detected that FaxBox for another model is connected. again.
[Corrective Actions] 2. Initialize the Hard Disk. If the problem persists, initialize the NVM.
The proper FaxBox is not connected.
Connect the proper FaxCard. If the problem still persists, perform the following:
OF-07 FAX System Fail

033-338 Illegal type of FaxBox 033-363 Fax Card Reset (Reboot)

[Error Type] [Error Type]
sub Sub System Fail
[Fault Content] [Fault Content]
’Fax Kit’ is connected to the model to which ’Fax Kit 2’ should be connected. Fax Card Reset (Reboot Fail)
[Detection Conditions] [Detection Conditions]
’Fax Kit’ has been connected to the model to which ’Fax Kit 2’ should be connected. The Controller reset the Fax Card because the Fax Card did not respond.
[Corrective Actions] [Corrective Actions]
The proper FaxBox is not connected. Perform the following and repair the problem:

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OF-12 033-363 Fail [Corrective Actions]
Check the state of the remote terminal (to see whether the memory is full, the remote terminal is under
033-500 Modem CS-bit Error maintenance, etc.), and do the same operation again.
Or there is a possibility that the receiving teminal has become disconnected for some reason while
[Fault Name] receiving image info.
Modem CS-bit Error
If the problem still persists, go to the following and solve it.
[Error Type] OF-11 FAX Job Fail
Job
[Fault Content] 033-503 T1 Timeout
Modem CS Operating Fault
[Error Type]
[Detection Conditions] job
Modem CS Operating Fault
[Fault Content]
[Corrective Actions] T1 timeout
Check the remote machine and then repeat the operation.In the case of incoming, request for resend
from sender.
[Detection Conditions]
Check the line status, power-supply noise, and grounding. A T1 timeout has occurred.

If the problem still persists, perform the following: [Corrective Actions]

OF-11 FAX Job Fail Check the remote terminal and do the same operation again.
Check the state of the line.
Check the Fax Card.
033-501 No Appropriate PIX Data
If the problem still persists, go to the following and solve it.
[Error Type] OF-11 FAX Job Fail
job
[Fault Content]
033-504 T2 Timeout
The number of receiving lines was 0.
[Error Type]
[Detection Conditions]
job
The number of receiving lines was 0.
[Fault Content]
[Corrective Actions]
T2 timeout
Check the remote terminal and do the same operation again. If a fax has arrived, ask the remote terminal
to resend it. [Detection Conditions]
If the problem still persists, go to the following and solve it. A T2 timeout has occurred.
OF-11 FAX Job Fail [Corrective Actions]
Check the remote terminal and do the same operation again.
033-502 Post-message resend exceeded Check the state of the line.
Check the Fax Card.
[Error Type]
If the problem still persists, go to the following and solve it.
job
OF-11 FAX Job Fail
[Fault Content]
No response to a post message sent three times
033-505 T5 Timeout
[Detection Conditions]
No response to a post message sent three times
[Error Type]
job
[Fault Content] [Fault Content]
T5 timeout The remote terminal has no polling document.
[Detection Conditions] [Detection Conditions]
A T5 timeout has occurred. The remote terminal has no polling document.
[Corrective Actions] [Corrective Actions]
Check the remote terminal and do the same operation again. The remote terminal has no polling document. Ask the remote terminal to prepare polling documents,
Check the state of the line. and do the same operation again.
Check the Fax Card. If the problem still persists, go to the following and solve it.
If the problem still persists, go to the following and solve it. OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-509 DCS/NSS Resend Exceeded
033-506 DCN Receive [Error Type]
[Error Type] job
job [Fault Content]
[Fault Content] DCS/NSS resend over
DCN has been received. [Detection Conditions]
[Detection Conditions] DCS/NSS resend over
DCN has been received. [Corrective Actions]
[Corrective Actions] Do the same operation again. If the situation still has not improved, ask the remote terminal about the
There is a possibility of the remote terminal user’s cancellation. If the remote user has not cancelled, state of the receiver.
check that the remote terminal has no problem, and do the same operation again. If the problem still persists, go to the following and solve it.
If the problem still persists, go to the following and solve it. OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-510 Fallback Error
033-507 Unable to receive by remote [Error Type]
[Error Type] job
job [Fault Content]
[Fault Content] FTT reception at 2400bps
The remote terminal has no capability to receive. [Detection Conditions]
[Detection Conditions] FTT reception at 2400bps
The remote terminal has no capability to receive. [Corrective Actions]
[Corrective Actions] Check the state of the line, check for power noise, and check the grounding.
Check the state of the remote terminal (to see whether the memory is full, the remote terminal is under If the problem still persists, go to the following and solve it.
maintenance, etc.), and do the same operation again. OF-11 FAX Job Fail
If the problem still persists, go to the following and solve it.
OF-11 FAX Job Fail 033-511 No response after 3rd DTC/NSC
[Error Type]
033-508 Destination Polling Error job
[Error Type] [Fault Content]
job DTC/NSC resend over

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[Detection Conditions] [Fault Content]
DTC/NSC resend over The carrier has been shut down.
[Corrective Actions] [Detection Conditions]
The remote terminal has no polling document. Check that the remote terminal has no such problems as a The carrier has been shut down.
paper jam and a password mismatch, and do the same operation again. [Corrective Actions]
If the problem still persists, go to the following and solve it.
Check the state of the line, check for power noise, and check the grounding.
OF-11 FAX Job Fail If the problem persists, ask the sender for retransmission.
If the problem still persists, go to the following and solve it.
033-512 Remote has no Relay OF-11 FAX Job Fail
[Error Type]
job 033-516 EOR Receive
[Fault Content] [Error Type]
The remote terminal has no capability to relay-broadcast. job
[Detection Conditions] [Fault Content]
The remote terminal has no capability to relay-broadcast. EOR-Q has been received.
[Corrective Actions] [Detection Conditions]
The remote terminal has no capability to relay-broadcast. Check that the remote model is equipped with EOR-Q has been received.
the function and do the same operation again.
[Corrective Actions]
If the problem still persists, go to the following and solve it.
Check the state of the line, check for power noise, and check the grounding.
OF-11 FAX Job Fail
Check the remote terminal and do the same operation again. If a fax has arrived, ask the remote terminal
If the problem still persists, check the remote termianl. Tell the user that the remote terminal does not
to resend it.
have the function.
If the problem still persists, go to the following and solve it.
OF-11 FAX Job Fail
033-513 Remote has no Mailbox
[Error Type] 033-517 ECM Phase C Flag Timeout
job
[Error Type]
[Fault Content] job
The remote terminal does not have the capability of mailbox. (FX type of mailbox)
[Fault Content]
[Detection Conditions] Timeout between ECM frames
The remote terminal does not have the capability of mailbox.
[Detection Conditions]
[Corrective Actions] A timeout between ECM frames has occurred.
The remote terminal does not have the mailbox function. Check that the remote model is equipped with
the function and do the same operation again.
[Corrective Actions]
Do the same operation again. If the situation still has not improved, check the state of the remote terminal.
If the problem still persists, go to the following and solve it.
If the remote teminal has a problem, tell it to the user.
OF-11 FAX Job Fail
If the problem still persists, go to the following and solve it.
Check the remote terminal. If it does not have the function, tell it to the user.
OF-11 FAX Job Fail

033-514 Carrier Down Detected 033-518 Remote cannot receive SUB.

[Error Type]
[Error Type]
job
job
[Fault Content] [Detection Conditions]
The receiving terminal has no capability to receive SUB. The device has sent an order refusal signal and stopped the communication.
[Detection Conditions] [Corrective Actions]
The receiving terminal has no capability to receive SUB. Check the state of the local terminal (to see whether the memory is full, the terminal has no paper, etc.). If
[Corrective Actions] the remote destination is known, ask it to do the operation again.
If the problem still persists, go to the following and solve it.
Check the remote terminal. If it does not have the function, tell it to the user.
OF-11 FAX Job Fail
If the problem still persists, go to the following and solve it.
OF-11 FAX Job Fail
033-522 DTMF I/F Timeout
033-519 PTX has no SEP capability [Error Type]
[Error Type] job

job [Fault Content]

[Fault Content] DTMF I/F timeout. The proper operation has not been done within a certain length of time.

The receiving terminal has no capability to receive SEP. [Detection Conditions]

[Detection Conditions] DTMF I/F timeout

The receiving terminal has no capability to receive SEP. [Corrective Actions]

[Corrective Actions] The problem is thought to be in the remote operation.
Check the remote terminal. If it does not have the function, tell it to the user. Check it. If the remote operation is proper, go to the to following and solve the problem.
If the problem still persists, go to the following and solve it. OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-523 Line 1 not connected
033-520 Remote cannot receive passward [Error Type]
[Error Type] job
job [Fault Content]
[Fault Content] Channel 1 is not connected.

The receiving terminal has no capability to receive PWD/SID. [Detection Conditions]

[Detection Conditions] Channel 1 is not connected.

The receiving terminal has no capability to receive PWD/SID. [Corrective Actions]

[Corrective Actions] Check that the line is properly connected to Line 1.
Check the remote terminal. If it does not have the function, tell it to the user. If the line is connected, check the line and the switchboard.
If the problem still persists, go to the following and solve it. If the problem still persists, go to the following and solve it.
OF-11 FAX Job Fail OF-11 FAX Job Fail

033-521 Transmission Canceled via DTMF 033-524 Line 2 not connected

[Error Type] [Error Type]
job job

[Fault Content] [Fault Content]

Channel 2 is not connected.
The device has sent an order refusal signal and stopped the communication.

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[Detection Conditions] [Fault Content]
Channel 2 is not connected. EOR-Q has been sent.
[Corrective Actions] [Detection Conditions]
Check that the line is properly connected to Line 2. EOR-Q has been sent out.
If the line is connected, check the line and the switchboard. [Corrective Actions]
If the problem still persists, go to the following and solve it. Check the state of the line, check for power noise, and check the state of the grounding.
OF-11 FAX Job Fail If the problem persists, check that the remote terminal has no problem and do the same operation again.
If the problem still persists, go to the following and solve it.
033-525 Line 3 not connected OF-11 FAX Job Fail
[Error Type]
job 033-528 RTN Send
[Fault Content] [Error Type]
Channel 3 is not connected. job
[Detection Conditions] [Fault Content]
Channel 3 is not connected. RTN has been sent.
[Corrective Actions] [Detection Conditions]
Check that the line is properly connected to Line 3 RTN has been sent out.
If the line is connected, check the line and the switchboard. [Corrective Actions]
If the problem still persists, go to the following and solve it. Check the state of the line, check for power noise, and check the state of the grounding.
OF-11 FAX Job Fail If the problem persists, ask the sender to resend.
If the problem still persists, go to the following and solve it.
033-526 ECM Error OF-11 FAX Job Fail
[Error Type]
job 033-529 RTN Receive
[Fault Content] [Error Type]
«d«b«l error job
[Detection Conditions] [Fault Content]
ECM Error has occurred. RTN has been received.
[Corrective Actions] [Detection Conditions]
Check the state of the line, check for power noise, and check the state of the grounding. RTN has been received.
If the problem persists, check what model the remote terminal is and do the same operation again. If a fax [Corrective Actions]
has arrived, ask the remote terminal to resend it. Check the state of the line, check for power noise, and check the state of the grounding.
If the problem still persists, go to the following and solve it. If the problem persists, check that the remote terminal has no problem and do the same operation again.
OF-11 FAX Job Fail If the problem still persists, go to the following and solve it.
OF-11 FAX Job Fail
033-527 EOR Send
[Error Type] 033-530 DTMF Illegal Procedure Error
job [Error Type]
job
[Fault Content] [Detection Conditions]
Having received an illegal-procedure signal, the device has stopped the communication. An error has occurred with T.30 protocol.
[Detection Conditions] [Corrective Actions]
The device has received an illegal-procedure signal. The problem is thought to be in the remote terminal. Check the remote terminal.
[Corrective Actions] If the problem still persists, go to the following and solve it.
Check that the operator’s way of performing the DTMF procedure is correct. OF-11 FAX Job Fail
If the problem still persists, go to the following and solve it.
OF-11 FAX Job Fail 033-534 Unsupported Function at Remote
[Error Type]
033-531 DTMF Procedure Error job
[Error Type] [Fault Content]
job The remote terminal has no capability to remote-sort-copy.
[Fault Content] [Detection Conditions]
Having received an order-refusal signal, the device has stopped the communication. The remote terminal has no capability to remote-sort-copy.
[Detection Conditions] [Corrective Actions]
The device has received an order-refusal signal. As the remote terminal does not have the function of outputting the quantity of copies to send, stop speci-
[Corrective Actions] fying the quantity of copies to send.
The problem is thought to be in the remote terminal. Check the state of the remote terminal (memory full, Check the remote terminal. If the remote terminal does not have the function, tell it to the user.
no paper, etc.). Otherwise, go to the following and solve the problem.
If the problem still persists, go to the following and solve it. OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-535 DCN Receive at Phase B Send
033-532 Illegal Command Received [Error Type]
[Error Type] job
job [Fault Content]
[Fault Content] A phase B ordering command (DCS/NSS/NSC/DTC) has been refused by DCN.
An illegal command has been received. [Detection Conditions]
[Detection Conditions] A phase B ordering command (DCS/NSS/NSC/DTC) has been refused by DCN.
An illegal command has been received. [Corrective Actions]
[Corrective Actions] Check the remote address, mailbox info, etc. and do the same operation again.
The problem is thought to be in the remote terminal. Check the remote terminal. If the problem still persists, go to the following and solve it.
If the problem still persists, go to the following and solve it. OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-536 Ring Stopped before Fax Device Release
033-533 T.30 Protocol Error [Error Type]
[Error Type] job
job [Fault Content]
[Fault Content] Before resource release, ringing (calling) has finished.
An error has occurred with T.30 protocol.

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[Detection Conditions] [Detection Conditions]
Before resource release, ringing (calling) has finished. In image processing for fax receiving, some error has occurred with FaxCardMini.
[Corrective Actions] [Corrective Actions]
Do the same operation again. Do the same operation again.
Call-out has collided with call-in. Check how the line is connected. If the problem still persists, go to the following and solve it.
If the problem still persists, go to the following and solve it. OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-540 Fax Printing Image Process Error
033-537 In and out call conflict [Error Type]
[Error Type] job
job [Fault Content]
[Fault Content] An error in image processing for Fax print.
As call-out collided with call-in, the device has discontinued sending. [Detection Conditions]
[Detection Conditions] Some error has occurred with Fax-print-format image processing.
As call-out collided with call-in, the device has discontinued sending. [Corrective Actions]
[Corrective Actions] Do the same operation again.
Do the same operation again. If the problem still persists, go to the following and solve it.
Call-out has collided with call-in. Check how the line is connected. OF-11 FAX Job Fail
If the problem still persists, go to the following and solve it.
OF-11 FAX Job Fail 033-541 No destination specified
[Error Type]
033-538 Fax Sending Image Process Error job
[Error Type] [Fault Content]
job There is not a single valid address.
[Fault Content] [Detection Conditions]
An error in image processing for Fax sending. As the dial number is not found, the device cannot call out from FaxCard.
[Detection Conditions] [Corrective Actions]
In image processing for fax sending, some error has occurred with FaxCardMini. Specify the proper address by using Speed Dial where correct Fax address numbers are registered.
[Corrective Actions] If the problem persists, check the software version and upgrade it to the latest version.
Do the same operation again. If the problem still persists, go to the following and solve it.
If the problem still persists, go to the following and solve it. OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-542 Selected Channel Dial Error
033-539 Fax Receiving Image Process Error [Error Type]
[Error Type] job
job [Fault Content]
[Fault Content] The requested channel is unavailable.
An error in image processing for Fax receiving [Detection Conditions]
A channel that is not installed has been requested for processing.
[Corrective Actions] If the problem persists, go to the following and solve it.
Check which line is specified and resend. OF-11 FAX Job Fail
If the problem persists, go to the following and solve it.
OF-11 FAX Job Fail 033-546 Cannot detect dial tone
[Error Type]
033-543 Dial Error (Incorrect Dial Data.) job
[Error Type] [Fault Content]
job The dial tone cannot be detected.
[Fault Content] [Detection Conditions]
Illegal data exist in dial data. The dial tone could not be detected.
[Detection Conditions] [Corrective Actions]
Illegal data exist in dial data. If the line is connected, check the line and the switchboard.
[Corrective Actions] If the problem persists, go to the following and solve it.
Reenter the dial number and do the same operation again. OF-11 FAX Job Fail
If the problem persists, go to the following and solve it.
OF-11 FAX Job Fail 033-547 Abort during transmission
[Error Type]
033-544 Busy tone detect job
[Error Type] [Fault Content]
job The device stops during communication. (An operation to discontinue the communication by use of
[Fault Content] Stop, etc. has been done.)

The Busy tone has been detected. [Detection Conditions]

[Detection Conditions] The device has stopped during communication. (An operation to discontinue the communication by use
of Stop, etc. has been done.)
The Busy tone has been detected.
[Corrective Actions]
[Corrective Actions]
No action is necessary.
If the Busy tone lasts abnormally long, the remote terminal or the switchboard is thought to have failed.
This indicates that an operation to discontinue the communication by use of Stop, etc. has been done.
If the problem persists, go to the following and solve it.
OF-11 FAX Job Fail
033-548 No manual send line
033-545 T0 Timeout [Error Type]
job
[Error Type]
job
[Fault Content]
There is no line connected.
[Fault Content]
T0 Timer timeout
[Detection Conditions]
There is no line for manual communication.
[Detection Conditions]
A T0 timeout has occurred.
[Corrective Actions]
Establish communication by phone, etc. and then do the same operation again.
[Corrective Actions]
If the problem persists, go to the following and solve it.
The remote terminal is thought to be not a facsimile or in the Facsimile mode. Check the remote number.
Check that the remote terminal is a facsimile. OF-11 FAX Job Fail

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033-549 Fax service disabled [Error Type]
[Error Type] job

job [Fault Content]

[Fault Content] PHASE-C Error Over
The device cannot receive any service requests because it is now disabled from operating. [Detection Conditions]
[Detection Conditions] In G3 image info receiving, the total quantity of error lines detected has exceeded the threshold indicated
by the system data value.
The device has been requested a service when its memory is not enough, there are too many jobs, a fail is
occurring with the system, etc. [Corrective Actions]
[Corrective Actions] Check what model the remote terminal is and do the same operation again. If a fax has arrived, ask the
remote terminal to resend it.
Wait for a while and do the same oepration again.
If the problem persists, go to the following and solve it.
If the problem persists, go to the following and solve it.
OF-11 FAX Job Fail
OF-11 FAX Job Fail

033-553 no mailbox/relay
033-550 cannot diable FAX service
[Error Type]
[Error Type]
job
job
[Fault Content]
[Fault Content]
At mailbox transmission or relay transmission, the local terminal does not have the function.
The device cannot be disabled from operating because it is doing the relevant service.
[Detection Conditions]
[Detection Conditions]
F code sent from the remote terminal has instructed the local terminal on a capability that does not exist
An attempt was made to make the device transit to the Diag mode,etc. but it was unsuccessful because for it .
the device was communicating by fax.
[Corrective Actions]
[Corrective Actions]
If necessary, ask the remote operator to check whether he or she has entered the inappropriate F code.
Wait until the device finishes the job in progress, and then do the same operation again.
If the problem persists, go to the following and solve it.
If the problem persists, go to the following and solve it.
OF-11 FAX Job Fail
OF-11 FAX Job Fail

033-554 Wrong Password/Receive Banned

033-551 Internal I/F Error
[Error Type]
[Error Type]
job
job
[Fault Content]
[Fault Content]
The DM Prevention function has disconnected communication.
There is no appropriate service available.
[Detection Conditions]
[Detection Conditions]
Receiving FAX with no password/password mismatch or Select Receiving No. mismatch. Password
When the communication by phone or FAX was about to end, an operation was done for the job.
mismatch. Communication from a person other than people that fall under Select Communication.
[Corrective Actions] [Corrective Actions]
Wait for a while and do the same oepration again. A password mismatch. No action is required because this communication is from a person other than
If the problem persists, go to the following and solve it. people that fall under Select Communication. However, the problem persists, go to the following and
OF-11 FAX Job Fail solve it.
OF-11 FAX Job Fail
033-552 too many Error lines
033-555 incorrect password 033-558 remote ID is in black list
[Error Type] [Error Type]
job job
[Fault Content] [Fault Content]
Machine Password is incorrect. The remote ID of the remote terminal is on the black list.
[Detection Conditions] [Detection Conditions]
The machine password of the local terminal is not the same as that sent from the remote terminal. The remote ID of the remote terminal has been registered on the black list of the local terminal.
[Corrective Actions] [Corrective Actions]
If necessary, ask the remote operator if he or she specified a worng machine password. If wanting to receive from the remote terminal, eliminate the remote ID of the remote terminal from the
If the problem persists, go to the following and solve it. black list.
OF-11 FAX Job Fail If the problem persists, go to the following and solve it.
OF-11 FAX Job Fail

033-556 Wrong Password/Send Banned

[Error Type] 033-559 no remote ID
job [Error Type]
[Fault Content] job

Wrong send password [Fault Content]

[Detection Conditions] The remote ID has not been sent from the remote terminal

The remote ID has not been sent from the remote terminal. A mismatch between send password and [Detection Conditions]
remote ID. Under the setting that ’receiving from a remote terminal without its remote ID is denied’ the remote
[Corrective Actions] machine has not sent its remote ID.

A password mismatch. [Corrective Actions]

Check the password and resend. If wanting to receive from the remote terminal, make it possible for the local terminal to receive from it
even though its remote ID is not sent. Or ask the remote machine to set up its remote ID.
If the problem persists, go to the following and solve it.
If the problem persists, perform the following:
OF-11 FAX Job Fail
OF-11 FAX Job Fail

033-557 Desinations or Sevices Exceeded

033-560 illegal authentication ID
[Error Type]
job
[Error Type]
job
[Fault Content]
The quantity of services or destinations is over the upper limit.
[Fault Content]
In Tress/RCC, the authentication ID from the remote terminal has been found to be illegal.
[Detection Conditions]
The total quantity of requested services or destinations has exceeded the number specified in the spec.
[Detection Conditions]
In Tress/RCC, the authentication ID from the remote terminal has been found to be illegal.
[Corrective Actions]
Wait until the quantity of jobs in a queue decreases, or reduce the quantity of destinations, and then
[Corrective Actions]
resend. An error while our maintenance system is in operation.
If the problem persists, go to the following and solve it. If the communication line is normal, perform the following:
OF-11 FAX Job Fail Replace the FAX Board, or upgrade the ESS ROM version.
If the problem persists, perform the following:
OF-11 FAX Job Fail

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[Error Type]
033-561 cannot do TRESS/RCC job job
[Error Type] [Fault Content]
job Power OFF during Communication error
[Fault Content] [Detection Conditions]
The device cannot perform Tress/RCC because it is disabled from operating or is running a job. Power OFF during Communication error. The power switch has been turned OFF. The system has been
reset.
[Detection Conditions]
The device could not perform Tress/RCC because it was disabled from operating or was running a job.
[Corrective Actions]
Check that the internal/external line kit is properly installed; wait for a while; check the FAX function set-
[Corrective Actions] tings and the dial number; and then if having tried to send a fax, resend it.
This is an error during the operation of our maintenance system.
If the problem persists, go to the following and solve it.
If the problem persists, go to the following and solve it.
OF-11 FAX Job Fail
OF-11 FAX Job Fail

033-565 No. of Desinations Exceeded

033-562 held RCC job
[Error Type]
[Error Type] job
job
[Fault Content]
[Fault Content] The quantity of destinations is over.
The device has suspended performing RCC because it is in the operation-prohibited mode.
[Detection Conditions]
[Detection Conditions] The total quantity of destinations requested has exceeded the number specified in the spec.
The device has suspended performing RCCAs because it is in the operation-prohibited mode.
[Corrective Actions]
[Corrective Actions] Wait until the quantity of jobs in a queue decreases, or reduce the quantity of destinations, and then
This is an error during the operation of our maintenance system. resend.
If the problem persists, go to the following and solve it. If the problem persists, go to the following and solve it.
OF-11 FAX Job Fail OF-11 FAX Job Fail

033-563 No printable paper size 033-566 No destination specified

[Error Type] [Error Type]
job job
[Fault Content] [Fault Content]
In formatting, loaded is recording paper that does not match with the document in size and cannot be The device cannot call out because the dial number is not found.
printed out.
[Detection Conditions]
[Detection Conditions] The device cannot call out through FaxCard because the dial number is not found.
The size of the recording paper loaded does not match with the document size.
[Corrective Actions]
[Corrective Actions] Specify the proper address by using Speed Dial where correct Fax address numbers are registered.
• Specify the size of recording paper.
If the problem persists, check the software version and upgrade it to the latest version.
• Check that the recording paper tray is properly installed.
If the problem still persists, go to the following and solve it.
If the problem persists, go to the following and solve it.
OF-11 FAX Job Fail
OF-11 FAX Job Fail
033-564 Power Off during transmission 033-567 Dial Error (Incorrect Dial Data.)
[Error Type] 033-570 Retry Over(no shutdown notification setting)
job [Error Type]
[Fault Content] job
Illegal destination data [Fault Content]
[Detection Conditions] Retry Over due to communication disconnection
Illegal data exist in dial data. [Detection Conditions]
[Corrective Actions] Power OFF during Communication error. The power switch has been turned OFF. The system has been
Reenter the dial number and do the same operation again. reset.
If the problem persists, go to the following and solve it. [Corrective Actions]
OF-11 FAX Job Fail Wait for a while; check the FAX function settings and the dial number; and then if having tried to send a
fax, resend it.
033-568 FCM watchdog timeout in FAX comm Check the state of the local machine and the line. If the problem reoccurs in retrying the operation, go to
the following and solve the problem.
[Error Type] OF-11 FAX Job Fail
job
[Fault Content]
033-571 Manual send job canceled(FaxReportLogFull)
During FAX communication, there has been no response from FCM for a certain length of time.
[Error Type]
[Detection Conditions]
job
During FAX communication, there has been no response from FCM for a certain length of time.
[Fault Content]
[Corrective Actions]
A manual send job has been cancelled because there is no space available in the log area for Fax Report.
Do the same operation again. If a fax has arrived, ask the remote terminal to resend it.
If the problem persists, go to the following and solve it.
[Detection Conditions]
At the start of a job, it has been detected that the area for Fax Report is full; the job becomes cancelled.
OF-11 FAX Job Fail
[Corrective Actions]
There accumulate a lot of Fax jobs to be sent by advance request. Wait until some of the jobs are com-
033-569 Detected image direction conflict plete, or cancel some. After that, do the same operation again.
[Error Type] If the problem persists, go to the following and solve it.
job OF-11 FAX Job Fail
[Fault Content]
It has been detected that the direction of the image is not the same as that of paper loaded in the paper 033-572 FaxReport print job canceled(JobFull occured)
feed trays.
[Error Type]
[Detection Conditions]
job
The state is that only the SMH can feed out paper, whose direction is the same as the direction of the
image. [Fault Content]
[Corrective Actions] Because at Fax report creation, Job Full has been detected, only Fax Report has been created.

Feed paper as directed on the panel. [Detection Conditions]

If the problem persists, remove the Finisher, and then load an APS-selected tray with the paper whose At the start of a job, Job Full has been detected; only a Fax Report document has been stored and printing
direction is the same as the direction of the image, in order to change the state of the paper feed trays. the Fax report cancelled.
After that, turn the power OFF then ON. [Corrective Actions]
If the problem persists, go to the following and solve it. No action in particular is required. Fax Auto Report is waiting for its turn to be printed. The report will soon
OF-11 FAX Job Fail be automatically printed.
If the problem persists, go to the following and solve it.

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OF-11 FAX Job Fail [Detection Conditions]
Dial data is invalid.
033-573 domain regulation check error [Corrective Actions]
[Error Type] Check the dial data.
job
[Fault Content] 033-577 Modem Image Under Run
The restriction on domains to send a fax to has made sending it impossible. [Error Type]
[Detection Conditions] job
In specifying a destination, an unallowable domain has been specified. [Fault Content]
[Corrective Actions] An underrun has occurred in a modem.
Check the destination address and reenter it. [Detection Conditions]
If the problem persists, go to the following and solve it. An underrun has occurred in a modem.
OF-11 FAX Job Fail [Corrective Actions]
Retry the same operation.
033-574 Access to a non-mounted channel
[Error Type] 033-578 Modem Frame Size Over
job [Error Type]
[Fault Content] job
A message to a channel that is not installed is received. (invalid DI) [Fault Content]
[Detection Conditions] The frame size of the received command is over a specified value.
The channel that is not installed has been instructed. [Detection Conditions]
[Corrective Actions] The frame size of the received command has exceeded a specified value.
Check for an installed channel. [Corrective Actions]
Retry the same operation.
033-575 Modem Polarity Inversion Detected Check the remote machine and retry the same operation.
[Error Type] Check the line status.
job Check the Fax Card.
[Fault Content]
Polarity Inversion is detected. 033-580 Missing VoIP Gateway
[Detection Conditions] [Error Type]
Polarity Inversion has been detected. job
[Corrective Actions] [Fault Content]
Retry the same operation. The VoIP Gateway for the telephone number is not registered.
[Detection Conditions]
033-576 Inaccurate dial data The VoIP Gateway for the entered telephone number has not existed.
[Error Type] [Corrective Actions]
job Set up properly the address of the VoIP Gateway for the device available for the entered telephone num-
ber.
[Fault Content]
If the problem persists, go to the following and solve it.
Invalid dial data
 OF-11 FAX Job Fail OF-11 FAX Job Fail

033-581 Access Authentication failure 033-584 SIP request timeout

[Error Type] [Error Type]
job job
[Fault Content] [Fault Content]
The request of the device to connect by SIP call has been refused due to authentication failure. A SIP Communication timeout has occurred.
[Detection Conditions] [Detection Conditions]
At request, authentication has been demanded but the device has failed to be authenticated. A request has timed out.
[Corrective Actions] [Corrective Actions]
Check the proxy server authentication user name and authentication password for this machine and the Check that the address or telephone number for entry is correct.
SIP server setting. Check that the network is connected.
If the problem persists, go to the following and solve it. Check that the SIP server is active.
OF-11 FAX Job Fail Check that the network cables between this machine and the SIP server and between this machine and
the remote terminal are properly connected.
033-582 Mismatched ability Check that the SIP server and the remote terminal are ready to communicate.
If the problem persists, go to the following and solve it.
[Error Type]
OF-11 FAX Job Fail
job
[Fault Content]
A request for SIP connection has been refused because of a capability info mismatch.
033-585 SIP request error
[Detection Conditions] [Error Type]
job
A request to connect has been refused because the destination to be connected does not have the same
capability info. [Fault Content]
[Corrective Actions] At SIP communication, an error included in other errors has occurred.
Check the remote device. If the device is guaranteed to receive support, check how the SIP server [Detection Conditions]
between the remote terminal and this machine is set up. At SIP communication, an error included in other errors has occurred.
If the problem persists, go to the following and solve it. [Corrective Actions]
OF-11 FAX Job Fail
Turn the power OFF/ON.
If the problem persists, go to the following and solve it.
033-583 Temporarily unavailable OF-11 FAX Job Fail
[Error Type]
job 033-586 T38 Protocol Not Ready
[Fault Content] [Error Type]
The device cannot connect because the destination to connect to through SIP has a temporary lack of job
resources (including the busy line).
[Fault Content]
[Detection Conditions] The device cannot communicate because IP Address is not determined yet. (at initialization by use of
A request to connect to the destination has been refused because it has a temporary lack of resources . DHCP or at address reacquisition)
[Corrective Actions] The device cannot communicate because it has tried to use the SIP server though it has not been regis-
Wait for a while and resend. tered with the registrar server yet.
If the problem persists, go to the following and solve it.

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[Detection Conditions] [Fault Content]
IP Address cannot be obtained yet. The contents of the received T38 protocol data are illegal (including ASN.1 Decode error), so the job can-
[Corrective Actions] not be continued.

Wait for a while and resend. [Detection Conditions]

Make it possible to acquire IP Address. The contents of the received T38 protocol data have been found to be illegal (including ASN.1 Decode
error).
Make it possible to register the device with the registrar server.
If the problem persists, go to the following and solve it. [Corrective Actions]
OF-11 FAX Job Fail Check the remote device. If the device is guaranteed to receive support, contact Customer Support.
If the problem persists, go to the following and solve it.
OF-11 FAX Job Fail
033-587 T38 Session Error
[Error Type]
job
033-590 T38 Send Error
[Fault Content] [Error Type]
T38 Session (including RTP Session) cannot be established. job

[Detection Conditions] [Fault Content]

An error has occurred in sending a T38 Protocol packet (TCP,UDP,RTP), so the job cannot be continued.
T38 Session (including RTP Session) cannot be established.
[Corrective Actions] [Detection Conditions]
An error has occurred in sending a T38 Protocol packet (TCP,UDP,RTP).
Check that the network cable is connected.
Check that the remote device is active. [Corrective Actions]
If the problem persists, go to the following and solve it. Check that the network cable is connected.
OF-11 FAX Job Fail Check that the remote device is active.
If the problem persists, go to the following and solve it.
OF-11 FAX Job Fail
033-588 T38 Packet Lost
[Error Type]
job
033-591 FoIP Max Sessions Over
[Fault Content] [Error Type]
The loss of T38 Packet whose error recovery is impossible has been detected. job

[Detection Conditions] [Fault Content]

The device cannot communicate because the quantity of FoIP sessions has exceeded the maximum.
The loss of T38 Packet whose error recovery is impossible has been detected.
[Corrective Actions] [Detection Conditions]
While the max quantity of FoIP sessions are in process, a new request to send has been made.
If there is another job in progress, wait until it finishes, and then retry the operation.
If the problem persists, go to the following and solve it. [Corrective Actions]
OF-11 FAX Job Fail Wait until the ongoing IP Fax receiving or sending operation is complete, and resend.
If the problem persists, go to the following and solve it.
OF-11 FAX Job Fail
033-589 T38 Malformed Packet Received
[Error Type]
job
033-592 FoIP Internal Timeout
[Error Type]
job
[Fault Content] If the problem persists, perform the following procedure to repair it.
A timeout has occurred not because it is reported but because of any other factor (image data receivng OF-11 FAX Job Fail
timeout; FoIP internal timeout). 033-710 Document does not exist
[Detection Conditions] [Error Type]
A timeout has occurred not because it is reported but because of any other factor (image data receivng
Job Fail
timeout; FoIP internal timeout).
[Fault Content]
[Corrective Actions]
Invalid document - No document
Check that the network cable is connected.
Check that the remote device is active.
[Detection Conditions]
If the problem persists, go to the following and solve it. The specified document cannot be found.

OF-11 FAX Job Fail [Corrective Actions]

Repeat the operation.
If NG, perform the following procedure to repair it.
033-593 Canceled By Remote Peer
OF-11 FAX Job Fail
[Error Type]
job
033-711 Illegal Page inside Document
[Fault Content]
The device has received from the remote terminal a request to cut off the SIP session.
[Error Type]
Job Fail
[Detection Conditions]
The remote terminal has done the operation for discontinuing the session.
[Fault Content]
Invalid document - Invalid page
[Corrective Actions]
Ask the remote terminal to resend.
[Detection Conditions]
The specified page was not found or the specified page has invalid data.
If the problem persists, go to the following and solve it.
OF-11 FAX Job Fail [Corrective Actions]
Repeat the operation.

033-700 T1 Timeout Fail (Outgoing or After Phase B)

[Fault Name] 033-712 System Memory exceeded
T1 Timeout Fail (Outgoing or After Phase B) [Error Type]
[Error Type] Job Fail

Job [Fault Content]

[Fault Content] Invalid document - Host memory full
T1 timeout (at occurrence or Phase B and later) [Detection Conditions]
[Detection Conditions] Memory became full.

T1 timeout has occurred when sending or at Phase B and later when receiving. [Corrective Actions]
[Corrective Actions] Repeat the operation.
If the problem persists, perform the following procedure to repair it.
If the occurrence is at sending, repeat the operation.
OF-14 FAX Card Fail
If the occurrence is at receiving, it could be due to the sender canceling the transmission while it is in
progress. 033-713 No specified Chain Link
Check the remote machine and then repeat the operation. [Error Type]
Check the circuit condition. Job Fail
Check the Fax Card.

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[Fault Content] [Corrective Actions]
Incorrect Chain-Link No. This error occurs during maintenance system operation of Fuji Xerox Co., Ltd. No action necessary.
[Detection Conditions] If the problem persists, perform the following procedure to repair it.
There is no such Chain-Link. OF-11 FAX Job Fail
[Corrective Actions]
Repeat the operation. 033-717 Incorrect Password
If the problem persists, perform the following procedure to repair it. [Error Type]
OF-14 FAX Card Fail Job Fail
[Fault Content]
033-714 Scan Error (No specified doc) Job Fail - Incorrect password
[Error Type] [Detection Conditions]
Job Fail The verification result of the specified password was NG.
[Fault Content] [Corrective Actions]
Data Read Error - Not registered Repeat the operation.
[Detection Conditions] If NG, perform the following procedure to repair it.
The data has not been registered. OF-11 FAX Job Fail
[Corrective Actions]
Repeat the operation. 033-718 No Document in Mailbox
[Error Type]
033-715 Cannot start job Job Fail
[Error Type] [Fault Content]
Job Fail Job Fail - No document
[Fault Content] [Detection Conditions]
Job Fail During EP-TRESS Operation - Restriction by the host status The document was not found in the Polling Sending box or the specified mailbox.
[Detection Conditions] [Corrective Actions]
The status in which the job cannot be performed was detected during EP-TRESS operation. Repeat the operation.
[Corrective Actions] If NG, perform the following procedure to repair it.
This error occurs during maintenance system operation of Fuji Xerox Co., Ltd. No action necessary. OF-11 FAX Job Fail
If the problem persists, perform the following procedure to repair it.
OF-11 FAX Job Fail 033-719 Fax job Canceld not recovery job
[Error Type]
033-716 No specified Mailbox Job Fail
[Error Type] [Fault Content]
Job Fail FAX Job Cancel Unrecoverable By Power OFF/ON
[Fault Content] [Detection Conditions]
Job Fail During EP-TRESS Operation - Restriction by the host status The document was not found in the Polling Sending box or the specified mailbox.
[Detection Conditions] [Corrective Actions]
The status in which the job cannot be performed was detected during EP-TRESS operation. Repeat the operation.
If NG, perform the following procedure to repair it.
 OF-11 FAX Job Fail 033-724 Fax receive memory over flow
[Error Type]
033-720 Document Creation Failed Job Fail
[Error Type] [Fault Content]
Job Fail Receive operation was aborted because the maximum limit of the image data amount that can be
[Fault Content] received for one FAX communication was exceeded.
Document Creation Failed [Detection Conditions]
[Detection Conditions] The total data amount of received image data exceeded the upper limit of the image data amount that can
be received for one system data communication.
The specified document cannot be created.
[Corrective Actions] [Corrective Actions]
Install the HDD or install additional RAM when a user makes a claim.
Repeat the operation.
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
033-721 Fax Page Creation Failed
[Error Type]
033-725 Insufficient HDD Space
Job Fail
[Error Type]
[Fault Content]
Job Fail
Page Creation Failed
[Fault Content]
[Detection Conditions]
Insufficient HD was detected.
The specified page cannot be created.
[Detection Conditions]
[Corrective Actions]
The HD was full when Fax was received, or when the format or report was created.
Repeat the operation.
If the problem persists, perform the following procedure to repair it.
[Corrective Actions]
OF-14 FAX Card Fail Clear HD Full.

033-722 Fax immediate send store job canceled 033-726 Cannot print 2-Sided
[Error Type] [Error Type]
Job Fail Job Fail

[Fault Content] [Fault Content]

2-Sided Printing Not Available When Receiving Fax
IIT Failure or Stop Detected While Sending FAX Immediately
[Detection Conditions] [Detection Conditions]
2-Sided printing is not available when receiving Fax (mixed size).
IIT failure (document jam or stored sheet count exceeded) or stop request was detected while sending
FAX immediately. [Corrective Actions]
Cancelation is performed only for Read operation. The document that has been already read will con- If the problem persists, perform the following procedure to repair it.
tinue to be sent. OF-14 FAX Card Fail
[Corrective Actions]
Repeat the operation. 033-727 Cannot rotate image
If NG, perform the following procedure to repair it.
[Error Type]
OF-11 FAX Job Fail
Job Fail

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[Fault Content] When the system was waiting to receive a Fax job, the job was canceled when a simultaneous request
Rotation Not Available When Receiving Fax from the user to stop the job was received.
Stop request was issued by the user. No action necessary.
[Detection Conditions]
Rotation is not available when receiving Fax (insufficient memory).
[Corrective Actions] 033-732 Print job canceled by forced polling
If the problem persists, perform the following procedure to repair it. [Error Type]
OF-14 FAX Card Fail Job Fail
[Fault Content]
033-728 Auto print canceled Print job received was canceled at Forced Polling.

[Error Type] [Detection Conditions]

Job Fail Print job received was canceled at Forced Polling.

[Fault Content] [Corrective Actions]

No action necessary.
Fax Auto Print was canceled.
(If there is a print job when deleting the stored documents in Forced Polling, cancel the job.
[Detection Conditions]
No action necessary since the print job is canceled after retrieving the document with Forced Polling.)
Formatting for Fax Auto Printing was aborted because the instruction for Fax Manual Printing was sent
during the operation.
[Corrective Actions] 033-733 Fax document number get error
If the problem persists, perform the following procedure to repair it. [Error Type]
OF-14 FAX Card Fail Job Fail
[Fault Content]
033-730 Fax Service recovery error The number of FAX job documents was not detected.
[Error Type] [Detection Conditions]
Job Fail The number of job documents related to the job could not be obtained.
[Fault Content] [Corrective Actions]
Unable to recover in the Fax job. Repeat the operation.
[Detection Conditions] If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
Recovery was not possible using the Fax Cont or Fax Card.
[Corrective Actions]
Repeat the operation. 033-734 Fax Print Suspension
[Error Type]
033-731 Inconsistent Instructions Job Fail

[Error Type] [Fault Content]

Fax Print and Fax Auto Report were started at the same time.
Job Fail
[Fault Content] [Detection Conditions]
Start Transmission from Fax Card and Stop Transmission from Controller Job was canceled because Fax Print and Fax Auto Report were started at the same time.

[Detection Conditions] [Corrective Actions]

If the problem persists, refer to the following procedure to repair it.
Transmission closed due to Start Transmission from Fax Card and Stop Transmission from Controller.
OF-11 FAX Job Fail
[Corrective Actions]
No action necessary.
033-735 Fax Memory Allocate Timeout [Detection Conditions]
[Error Type] The Fax Cont detected an error in JBIG data during coding/decoding of the JBIG data.

Job Fail [Corrective Actions]

[Fault Content] If the problem persists, perform the following procedure to repair it.

Fax Receive - Buffer Allocate Timeout OF-14 FAX Card Fail

[Detection Conditions]
Fax Receive - Buffer Allocate Timeout 033-740 Fax immediate receive print canceled
[Corrective Actions] [Error Type]
Repeat the operation. Job Fail
If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-14 FAX Card Fail Immediate Print on Receive was canceled by user.
[Detection Conditions]
033-736 Internet FAX Off Ramp fail The user canceled immediate printing upon receiving.
[Error Type] [Corrective Actions]
Job Fail No action necessary.
[Fault Content]
With the Fax Transfer Prohibition function based on the data capacity of the Internet FAX Off Ramp, Fax 033-741 Fax page read open timeout
was not transferred as the upper limit on the data capacity was exceeded. [Error Type]
[Detection Conditions] Job Fail
The data amount for FAX transfer exceeded the threshold during FAX transfer of Internet FAX Off Ramp. [Fault Content]
[Corrective Actions] Page Read Open Instruction timed out.
No action necessary. [Detection Conditions]
When transferring image data to the Fax Card, the conditions for sending the response to the Fax Card
033-737 Fax card job canceled did not match.
[Error Type] [Corrective Actions]
Job Fail Repeat the operation.
[Fault Content] If the problem persists, perform the following procedure to repair it.
Job in FaxCard was aborted due to Controller internal error. OF-14 FAX Card Fail

[Detection Conditions]
The Fax Cont detected a failure and could not continue processing the job. 033-742 Fax page read close timeout
[Corrective Actions] [Error Type]
If the problem persists, perform the following procedure to repair it. Job Fail
OF-14 FAX Card Fail [Fault Content]
Timeout by page lead close specification (Out of memory during manual sending)
033-738 JBIG Information fail [Detection Conditions]
[Error Type] When transferring image data to the Fax Card, the conditions for sending the response to the Fax Card
did not match.
Job Fail
This often occurs when the HD free area is equal to or less than the HD capacity immediate threshold
[Fault Content] (820-053) during immediate send operation.
JBIG data error of JBIG image

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[Corrective Actions] [Detection Conditions]
When the remaining memory is low at approx. 10%, delete the images stored in the HD to secure the HD When receiving image data from the Fax Card, the conditions for sending the response to the Fax Card
capacity and perform the same operation again. did not match.
Set the HD capacity immediate threshold (820-053) to a larger value if this occurred during immediate [Corrective Actions]
send operation. Repeat the operation.
When this problem occurs in situations other than immediate send operation, or if the problem persists, If the problem persists, perform the following procedure to repair it.
perform the following procedure to repair it.
OF-14 FAX Card Fail
OF-11 FAX Job Fail

033-746 Fax data read timeout

033-743 Fax page write open timeout
[Error Type]
[Error Type]
Job Fail
Job Fail
[Fault Content]
[Fault Content]
Data Read Instruction Timeout
Page Write Open Instruction Timeout
[Detection Conditions]
[Detection Conditions]
When transferring image data to the Fax Card, the conditions for sending the response to the Fax Card
When receiving image data from the Fax Card, the conditions for sending the response to the Fax Card
did not match.
did not match.
[Corrective Actions]
[Corrective Actions]
Repeat the operation.
Repeat the operation.
If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
OF-14 FAX Card Fail

033-747 Fax Service don’t start by cross ope

033-744 Fax page write close timeout
[Error Type]
[Error Type]
Job Fail
Job Fail
[Fault Content]
[Fault Content]
Service could not be accepted due to combined operations that are prohibited.
Page Write Close Instruction Timeout
[Detection Conditions]
[Detection Conditions]
When requesting to start the service from the Fax Card, the job could not be created due to causes such
When receiving image data from the Fax Card, the conditions for sending the response to the Fax Card
as job no. overflow.
did not match.
[Corrective Actions]
[Corrective Actions]
No action necessary since it will be recovered automatically after the operation is allowed.
Repeat the operation.
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail 033-748 Fax Service illigal sequence
[Error Type]
033-745 Fax data write timeout Job Fail

[Error Type] [Fault Content]

Sequence error message received.
Job Fail
[Fault Content] [Detection Conditions]
Data Write Instruction Timeout During Service Sequencing, a message indicating that the operation was not allowed in Sequencing was
received from the Fax Card.
[Corrective Actions] [Error Type]
Repeat the operation. Job Fail
[Fault Content]
033-749 Fax card Memory Error The Fax document print was cancelled because the Fax service is not working.
[Error Type] [Detection Conditions]
Job Fail Although Fax Document Print was instructed to this machine, the print process was cancelled because
the Fax Document Print controller is not ready. If even a single Fax document exists when printing multi-
[Fault Content] ple types of documents (Print/Scan/Fax) from a mailbox, all documents after the Fax document will not
Extended memory was temporarily insufficient during FAX formatting. be not printed.
[Detection Conditions] [Corrective Actions]
During Fax formatting, the extended image data is larger than the memory reserved. 1. Turn the power OFF then ON
[Corrective Actions] 2. Check the cables to see whether the Fax Card is connected to this machine.
No action necessary since the job failed due to insufficient extended memory and it can be recovered 3. After that, use the panel display or the error history report to check for the Fax error code (133-xxx, 134-
using the encoding method that can be stored in the extended memory. xxx) that has occurred in this machine and then troubleshoot using the appropriate error code.
If the problem persists, obtain the info9 or xxx.tgz log and network log immediately after the problem has
occurred and contact the Support G for instructions.
033-750 Fax format error
2.5.1 Log collection/extraction tool function explanation
[Error Type]
Job Fail
033-790 EP-DX Call Wait (Not Redial count)
[Fault Content] [Error Type]
Job Fail
Extension error occurred for normal image data.
[Detection Conditions] [Fault Content]
The Fax Card Redial Wait Status was set without calculating the no. of redial attempts.
During formatting, when image data was retrieved from the Fax Card, even though the image data was
determined to be free from error, extension failed. [Detection Conditions]
[Corrective Actions] The machine is in the status where EP-DX operation cannot be started.
Repeat the operation. • It is necessary to enter the Diag. mode during EP-DX periodic polling.
If the problem persists, perform the following procedure to repair it. When a call is requested from the Fax Card, this is used as the response when Diag. mode cannot
be entered.
OF-14 FAX Card Fail
[Corrective Actions]
This error occurs during maintenance system operation of Fuji Xerox Co., Ltd. No action necessary.
033-751 Activity Report suspended by Printing Inhibition
1. Exit Diag. mode and then connect the TRESS.
[Error Type] If the problem persists, perform the following procedure to repair it.
Job Fail
OF-11 FAX Job Fail
[Fault Content]
When a communication management report occurred at a print prohibited time period, the machine just goes
into sleep mode and the report output is postponed.
033-791 EP-DX Call Wait (Redial count)
[Detection Conditions] [Error Type]
A communication management report occurred at a print prohibited time period, and it is postponed as the Job Fail
machine just goes into sleep mode. [Fault Content]
[Corrective Actions] The no. of redial attempts was calculated and the Fax Card Redial Wait Status was set.
No action is necessary as it will automatically restart after exiting the print prohibited time period. [Detection Conditions]
033-755 Fax printing is canceled by the defect of Fax card. An error occurred in communication LED control. The machine is in the status where EP-DX operation
cannot be started.

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• It is necessary to enter Diag. mode during EP-DX periodic polling.
When a call is requested from the Fax Card, this is used as the response when Diag. mode cannot
be entered.
[Corrective Actions]
This error occurs during maintenance system operation of Fuji Xerox Co., Ltd. No action necessary.
1. Exit Diag. mode and then connect the TRESS.
If the problem persists, perform the following procedure to repair it.
OF-11 FAX Job Fail

033-792 EP-DX Call Stop

[Error Type]
Job Fail
[Fault Content]
The RCC Service was immediately terminated.
[Detection Conditions]
During initialization sequencing, the system detected that an invalid job had been activated from the Fax
Card.
• It is necessary to enter Diag. mode during EP-DX periodic polling.
When a call is requested from the Fax Card, this is notified as the response when Diag. mode cannot
be entered.
[Corrective Actions]
This error occurs during maintenance system operation of Fuji Xerox Co., Ltd. No action necessary.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-11 FAX Job Fail
034-211 Slot1 Board failure [Corrective Actions]
[Error Type] Repeat the operation.
If the problem persists, perform the following procedure to repair it.
Local Fail
OF-14 FAX Card Fail
[Fault Content]
Fax Option Slot 1 Board Failure
[Detection Conditions] 034-502 Fax Internal Must Parameter Error
Option Slot 1 Board failure. [Error Type]
[Corrective Actions] Job Fail

Replace the optional Slot 1 Board. [Fault Content]

A required parameter (Dial No., High Layer Compatibility, or ICM Port) is not found in the outgoing call
request command.
034-212 Slot2 Board failure
[Detection Conditions]
[Error Type] A required parameter (Dial No., High Layer Compatibility, or ICM Port) is not found in the outgoing call
Local Fail request command.
[Fault Content] [Corrective Actions]
Fax Option Slot 2 Board Failure Check the software version and upgrade it to the latest version. If the problem persists, it must be a soft-
[Detection Conditions] ware failure. Contact Support G or replace the Fax Card. It is not necessary to replace the ESS PWB.
Option Slot 2 Board failure.
[Corrective Actions] 034-503 Fax Internal High Layer Service Error
Replace the optional Slot 2 Board. [Error Type]
Job Fail
034-500 Dial Error (Incorrect Dial Data.) [Fault Content]
[Error Type] The high-layer consistency of the calling request command is not supported. (Other than TEL, G2/G3
Job Fail and G4.)

[Fault Content] [Detection Conditions]

The high-layer consistency of the calling request command is not supported. (Other than TEL, G2/G3
There was incorrect (illegal) data in the dial data.
and G4.)
[Detection Conditions]
[Corrective Actions]
There was incorrect (illegal) data in the dial data.
Check the software version and upgrade it to the latest version. If the problem persists, it must be a soft-
[Corrective Actions] ware failure. Contact Support G or replace the Fax Card. It is not necessary to replace the ESS PWB.
Dial again and then repeat the operation.
If the problem persists, perform the following procedure to repair it.
034-504 Fax Stored Memory Exceeded
OF-14 FAX Card Fail
[Error Type]
Job Fail
034-501 Selected Channel Dial Error
[Fault Content]
[Error Type] The system detected Memory Full at the transmission job. (Storage memory is insufficient.)
Job Fail
[Detection Conditions]
[Fault Content] The system detected Memory Full at the transmission job. (Storage memory is insufficient.)
The specified channel was not found.
[Corrective Actions]
[Detection Conditions] Repeat the operation.
The process was requested for uninstalled channel.

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[Error Type]
034-505 Fax Work Memory Exceeded Job Fail
[Error Type] [Fault Content]
Job Fail The system sent a reject command signal and stopped the transmission.
[Fault Content] [Detection Conditions]
Working Memory Overflow During Transmission The system sent a reject command signal and stopped the transmission.
[Detection Conditions] [Corrective Actions]
Working Memory Overflow During Transmission Check that extension line kit is installed properly. Wait for a while then check the FAX function settings
and dial numbers and resend data if needed.
[Corrective Actions]
Check the self-terminal status and line status, then perform the operation again. If the problem persists,
Repeat the operation.
proceed to the following procedure to repair it,
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
OF-14 FAX Card Fail

034-509 DTMF Illegal Procedure Error

034-506 Unsupported Function at Remote
[Error Type]
[Error Type] Job Fail
Job Fail
[Fault Content]
[Fault Content] The system stopped transmission after receiving the invalid procedure signal.
No remote sort copy feature in the remote machine.
[Detection Conditions]
[Detection Conditions] The system stopped transmission after receiving the invalid procedure signal.
No remote sort copy function in the remote machine.
[Corrective Actions]
[Corrective Actions] Check the self-terminal or the line status.
Repeat the operation.
• Wait for a while and try again.
If the problem persists, perform the following procedure to repair it.
• Check your machine or line status.
OF-14 FAX Card Fail
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
034-507 Password Check Error
[Error Type] 034-510 DTMF Procedure Error
Job Fail [Error Type]
[Fault Content] Job Fail
Password check error. Mailbox number error. No documents for polling are found. [Fault Content]
[Detection Conditions] The system stopped transmission after receiving the reject command signal.
Password check error. Mailbox number error. No documents for polling are found. [Detection Conditions]
[Corrective Actions] The system stopped transmission after receiving the reject command signal.
Repeat the operation. [Corrective Actions]
If the problem persists, perform the following procedure to repair it.
Check the settings of the remote machine or line status.
OF-14 FAX Card Fail
• Wait for a while and try again.
• Check your machine or line status.
034-508 Transmission Canceled via DTMF If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
 [Fault Content]
034-511 Unable to Send File at Remote The system received remote maintenance request from the remote machine but does not support the
function.
[Error Type]
Job Fail
[Detection Conditions]
The system received remote maintenance request from the remote machine but does not support the
[Fault Content] function.
The remote machine does not support the file transfer function.
[Corrective Actions]
[Detection Conditions] • Check the system data.
The remote machine does not support the file transfer function. • Check the remote machine (EP system).
[Corrective Actions]
Check the settings of the remote machine or line status.
034-515 Illegal Command Received
• Wait for a while and try again.
• Check your machine or line status.
[Error Type]
Job Fail
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail [Fault Content]
DIS received from calling station. DCS received although the system have no capability to receive. Illegal
command received.
034-512 Detect Endless Loop
[Detection Conditions]
[Error Type] DIS received from calling station. DCS received although the system have no capability to receive. Illegal
Job Fail command received.
[Fault Content] [Corrective Actions]
An infinite loop was detected in remote relay broadcast. Repeat the operation.
[Detection Conditions] If the problem persists, perform the following procedure to repair it.
An infinite loop was detected in remote relay broadcast. OF-14 FAX Card Fail
[Corrective Actions]
Repeat the operation. 034-519 No. of Desinations Exceeded
If the problem persists, perform the following procedure to repair it. [Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
034-513 Receive Command Error No. of Fax Recipients Exceeded
[Error Type] [Detection Conditions]
Job Fail The total number of the requested recipients exceeded the number defined by the specifications. (The
[Fault Content] number of full dial instructions exceeded 200 stations.)
The system received an illegal command from the remote machine in remote maintenance. [Corrective Actions]
[Detection Conditions] Reduce the no. of recipients and then repeat the operation.
The system received an illegal command from the remote machine in remote maintenance. If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-14 FAX Card Fail
Repeat the operation. 034-520 No. of Sevices Exceeded
034-514 Requested Function Unsupported [Error Type]
[Error Type] Job Fail

Job Fail

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[Fault Content] [Detection Conditions]
No. of Fax Services Exceeded The system cannot accept the service because Fax operation was prohibited due to EP-TRESS or Diag
[Detection Conditions] Services.

The total number of the requested services exceeded the number defined by the specifications. [Corrective Actions]
[Corrective Actions] Wait for cancelation of prohibition.
If the problem persists, perform the following procedure to repair it.
Reduce the no. of services and then repeat the operation.
If the problem persists, perform the following procedure to repair it. OF-14 FAX Card Fail

OF-14 FAX Card Fail

034-524 Unable to cancel operation
034-521 Internal I/F Error [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] Unable to prohibit the operation.

No Fax Applicable Service [Detection Conditions]

[Detection Conditions] The service cannot be prohibited because it was in operation.

The service specified by SI not found. (Due to Close Sequence, this error may not be able to be returned.) [Corrective Actions]
[Corrective Actions] Wait for a while and try again.

Turn the power OFF then ON.

If the problem persists, check the SW version and upgrade it to the latest version. 034-525 Specified Chainlink not exist
If the problem still persists, perform the following procedure to repair it. [Error Type]
OF-14 Fax Card Fail Job Fail
[Fault Content]
034-522 No manual send Line Incorrect Chain-Link No.
[Error Type] [Detection Conditions]
Job Fail There is no such Chain-Link.
[Fault Content] [Corrective Actions]
No Closed Lines Enter the correct Chain-Link No.
[Detection Conditions]
There are no lines for manual transmission. 034-526 Chainlink No. out of scope
[Corrective Actions] [Error Type]
Repeat the operation. Job Fail
If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-14 FAX Card Fail
Incorrect Chain-Link No.
[Detection Conditions]
034-523 Fax service disabled The Chain-Link No. is out of range.
[Error Type] [Corrective Actions]
Job Fail Enter the Chain-Link No. within the range.
[Fault Content]
Operation Prohibition Status 034-527 Dial Control Error
[Error Type]
Job Fail 034-530 DTMF I/F Timeout
[Fault Content] [Error Type]
Dial Request Overflow Job Fail
[Detection Conditions] [Fault Content]
Dial request overflow. DTMF I/F timed out. Correct operation was not performed within the specified time.
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. Correct operation was not performed within the specified time.
If the problem persists, check the SW version and upgrade it to the latest version. [Corrective Actions]
If the problem still persists, perform the following procedure to repair it.
Perform correct operations.
OF-14 Fax Card Fail
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
034-528 Cannot perform manual send
[Error Type] 034-550 Downloader Fail
Job Fail [Error Type]
[Fault Content] Job Fail
Manual transmission was requested during dialing. [Fault Content]
[Detection Conditions] An error has occurred during the process of writing data to the FaxCard-ROM. (During DLD method)
Manual transmission was requested during dialing. [Detection Conditions]
[Corrective Actions] An error was detected when writing data to the FaxCard-ROM
Repeat the operation when dialing is not performed. Not able to carry out normal operation because ROM content is missing.
If the problem persists, perform the following procedure to repair it. [Corrective Actions]
OF-14 FAX Card Fail Retry job. If retry failed, replace the FaxCard-ROM and perform VerUP operation on the DLD method
again.
034-529 No printable paper size
[Error Type] 034-700 GCPLock-G3DicepBusy-CodecHang
Job Fail [Error Type]
[Fault Content] Job Fail
At output check printing/received data printing, a record paper not applicable for printing the document [Fault Content]
size was loaded. • GCP Lock (Date task noRTC ACK).
[Detection Conditions] • Timeout occurred for G3 Dicep without becoming idle.
At output check printing/received data printing, a record paper not applicable for printing the document • Codec hung up.
size was loaded.
[Detection Conditions]
[Corrective Actions] • GCP Lock (Date task noRTC ACK). Hardware Failure, Software I/F Error.
Request for user actions.
• Timeout occurred for G3 Dicep without becoming idle.
• Check the size of the paper loaded in the tray.
• Codec hung up.
• Specify the recording paper size.
[Corrective Actions]
• Check if the tray has been set properly.
Turn the power OFF then ON.
If the problem persists, perform the following procedure to repair it.
If the problem persists, check the SW version and upgrade it to the latest version.
OF-14 FAX Card Fail
If the problem still persists, perform the following procedure to repair it.

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OF-14 Fax Card Fail
034-704 ISDN D Channel Data Link Error
034-701 Software Reset [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] • D channel link cutoff (Open DL-Link Display received) - TEI Allocation Error
Reset the software. • A DISC command was received with multi-frame set and timer recovered.
[Detection Conditions] • An UA response was received with TEI allocated, multi-frame set and timer recovered.
Reset the software. [Detection Conditions]
[Corrective Actions] • D channel link cutoff (Open DL-Link Display received) - TEI Allocation Error
Turn the power OFF then ON. • A DISC command was received with multi-frame set and timer recovered.
If the problem persists, check the SW version and upgrade it to the latest version. • An UA response was received with TEI allocated, multi-frame set and timer recovered.
If the problem still persists, perform the following procedure to repair it. [Corrective Actions]
OF-14 Fax Card Fail Repeat the operation.
If the problem persists, perform the following procedure to repair it.
034-702 No destination specified OF-14 FAX Card Fail

[Error Type]
Job Fail 034-705 ISDN Layer 1 Stopped-Power on
[Fault Content] [Error Type]
Unable call the Fax line because the specified dial number is incorrect. Job Fail
[Detection Conditions] [Fault Content]
The Fax Card is not able to call because the dial data does not exist. D channel link cutoff (Open DL-Link Display received) - Layer 1 stopped - powered
After job registration, the corresponding speed dial may have been deleted. [Detection Conditions]
[Corrective Actions] • D channel link cutoff (Open DL-Link Display received) - Layer 1 stopped - powered
1. Check that the speed dial has been registered and then specify the appropriate address such as the cor- [Corrective Actions]
rect speed dial number. Repeat the operation.
If the problem persists, perform the following procedure to repair it. If the problem persists, perform the following procedure to repair it.
OF-14 Fax Card Fail OF-14 FAX Card Fail
034-703 D Channellink cut from network
[Error Type] 034-706 ISDN Layer 1 Stopped-Power off
Job Fail [Error Type]
[Fault Content] Job Fail
D Channel Link cutoff (Open DL-Link Display received)/Network link cutoff [Fault Content]
[Detection Conditions] D channel link cutoff (Open DL-Link Display received) - Layer 1 stopped - powered (socket plugged out)
D Channel Link cutoff (Open DL-Link Display received)/Network link cutoff [Detection Conditions]
[Corrective Actions] • D channel link cutoff (Open DL-Link Display received) - Layer 1 stopped - powered (socket plugged out)
Repeat the operation. [Corrective Actions]
If the problem persists, perform the following procedure to repair it. Repeat the operation.
OF-14 FAX Card Fail If the problem persists, perform the following procedure to repair it.
 OF-14 FAX Card Fail [Error Type]
Job Fail
034-707 FRMR Received [Fault Content]
[Error Type] • DL-Link Establishment Display Received (network link resetting)
Job Fail • DM of F=1 was received when waiting for link setting and link resetting.
[Fault Content] [Detection Conditions]
FRMR Received • DL-Link Establishment Display Received (network link resetting)
[Detection Conditions] • DM of F=1 was received when waiting for link setting and link resetting.

FRMR received. [Corrective Actions]

[Corrective Actions] Check the self-terminal status and line status, then perform the operation again. If the problem persists,
proceed to the following procedure to repair it,
Check the self-terminal status and line status, then perform the operation again. If the problem persists,
OF-14 FAX Card Fail
proceed to the following procedure to repair it,
OF-14 FAX Card Fail
034-711 Waiting for link Timeout
034-708 Illegal Frame Received N(R) [Error Type]
[Error Type] Job Fail

Job Fail [Fault Content]

[Fault Content] • Link Establishment Wait Timeout
Illegal Frame Received N (R) error • Link setup failed. T.200 timeout has occurred N.200 times when waiting for link connection or reconnec-
tion.
[Detection Conditions]
[Detection Conditions]
Illegal Frame Received N (R) error.
• Link Establishment Wait Timeout
[Corrective Actions] • Link setup failed. T.200 timeout has occurred N.200 times when waiting for link connection or reconnec-
Check the remote machine settings and line status, then perform the operation again. If the problem per- tion.
sists, proceed to the following and repair it.
[Corrective Actions]
OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
034-709 Illegal Frame Received OF-14 FAX Card Fail
[Error Type]
Job Fail 034-712 Internal Error (Interrupt)
[Fault Content] [Error Type]
Illegal Frame Received Job Fail
[Detection Conditions] [Fault Content]
Illegal Frame Received Primitive Send Error (Internal Interruption Error)
[Corrective Actions] [Detection Conditions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- Primitive Send Error (Internal Interruption Error)
sists, proceed to the following and repair it.
[Corrective Actions]
OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
034-710 DL Link Establishment Received OF-14 FAX Card Fail

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034-713 Timeout-Transmission canceled [Fault Content]
[Error Type] Incoming Call Response Timeout (T313)

Job Fail [Detection Conditions]

[Fault Content] Incoming Call Response Timeout (T313)
Outgoing Call Timeout (T303 2nd Time) [Corrective Actions]
[Detection Conditions] Check the self-terminal status and line status, then perform the operation again. If the problem persists,
proceed to the following procedure to repair it,
Outgoing Call Timeout (T303 2nd Time)
OF-14 FAX Card Fail
[Corrective Actions]
Check the self-terminal status and line status, then perform the operation again. If the problem persists,
proceed to the following procedure to repair it, 034-717 Resume Timeout
OF-14 FAX Card Fail [Error Type]
Job Fail
034-714 Line Disconnected-Timeout T305 [Fault Content]
[Error Type] Resume Timeout (T318)

Job Fail [Detection Conditions]

[Fault Content] Resume Timeout (T318)

Disconnected Timeout (T305) [Corrective Actions]

[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
Disconnected Timeout (T305)
OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it. 034-718 Normal Disconnection
OF-14 FAX Card Fail [Error Type]
Job Fail
034-715 Line Disconnected-Timeout 3082 [Fault Content]
[Error Type] • Connection Cut Off Or Resumed
• Normal Disconnection
Job Fail
[Fault Content] [Detection Conditions]
• Connection Cut Off Or Resumed
Disconnected Timeout (T308 2nd Time)
• Normal Disconnection
[Detection Conditions]
Disconnected Timeout (T308 2nd Time)
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Corrective Actions] sists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem per- OF-14 FAX Card Fail
sists, proceed to the following and repair it.
OF-14 FAX Card Fail
034-719 No free and available lines
034-716 Connection Timeout (T313) [Error Type]
Job Fail
[Error Type]
Job Fail
[Fault Content]
• No Available Channel
• The channel was not allowed. OF-14 Fax Card Fail
[Detection Conditions]
• No Available Channel 034-722 Suspension Timeout
• The channel was not allowed. [Error Type]
[Corrective Actions] Job Fail
Check the self-terminal status and line status, then perform the operation again. If the problem persists, [Fault Content]
proceed to the following procedure to repair it,
• Suspension Timeout
OF-14 FAX Card Fail
• Suspension Confirmation Message Timeout
[Detection Conditions]
034-720 Timeout (60s,T330,309,301,310) • Suspension Timeout
[Error Type] • Suspension Confirmation Message Timeout
Job Fail [Corrective Actions]
[Fault Content] Check the remote machine settings and line status, then perform the operation again. If the problem per-
• 60sec Card Timer Timeout sists, proceed to the following and repair it.
• T.330 Timeout (Response Message Timeout) OF-14 FAX Card Fail
• T.309 Timeout (Link Resetting Error)
• T.301 Timeout (Response Message Timeout) 034-723 No Timer Assigned
• T.310 Timeout (Call, Response Message Timeout)
[Error Type]
[Detection Conditions] Job Fail
• 60sec Card Timer Timeout
[Fault Content]
• T.330 Timeout (Response Message Timeout)
No Timer Assigned
• T.309 Timeout (Link Resetting Error)
• T.301 Timeout (Response Message Timeout)
[Detection Conditions]
• T.310 Timeout (Call, Response Message Timeout) No Timer Assigned

[Corrective Actions] [Corrective Actions]

Turn the power OFF then ON.
Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it. If the problem persists, check the SW version and upgrade it to the latest version.
OF-14 FAX Card Fail If the problem still persists, perform the following procedure to repair it.
OF-14 Fax Card Fail

034-721 Error (Format, Contents)

[Error Type] 034-724 Illegal Sequence
Job Fail [Error Type]
[Fault Content] Job Fail

Upper level primitive format error and content error. [Fault Content]
[Detection Conditions] Abnormal Sequence (Self-Terminal ID Setting Mismatch)

Upper level primitive format error and content error. [Detection Conditions]
[Corrective Actions] Abnormal Sequence (Self-Terminal ID Setting Mismatch)

Turn the power OFF then ON. [Corrective Actions]

If the problem persists, check the SW version and upgrade it to the latest version. Check the self-terminal status and line status, then perform the operation again. If the problem persists,
If the problem still persists, perform the following procedure to repair it. proceed to the following procedure to repair it,
OF-14 FAX Card Fail

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[Error Type]
034-725 L3 Task Internal Error Job Fail
[Error Type] [Fault Content]
Job Fail Unable call the recipient because the specified dial number is incorrect.
[Fault Content] [Detection Conditions]
L3 Task Internal Error Unable to call because the dial data is incorrect.
[Detection Conditions] [Corrective Actions]
L3 Task Internal Error Check the dial number of the recipient again and retry the operation.
[Corrective Actions] If the problem persists, check the SW version and upgrade it to the latest version.
Check the remote machine settings and line status, then perform the operation again. If the problem per- If the problem still persists, perform the following procedure to repair it.
sists, proceed to the following and repair it. OF-14 Fax Card Fail
OF-14 FAX Card Fail
034-729 Line cut, In-Channel PB Send
034-726 HD81501 I/F Buffer Busy [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] The line was disconnected during In-Channel PB Send.
HD81501 I/F Buffer Busy [Detection Conditions]
[Detection Conditions] The line was cut off during In-Channel PB Send.
HD81501 I/F Buffer Busy [Corrective Actions]
[Corrective Actions] If the problem persists after installing the line, perform the following procedure to repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem per- OF-11 FAX Job Fail
sists, proceed to the following and repair it.
OF-14 FAX Card Fail 034-730 In and out call conflict
[Error Type]
034-727 No Reply for 3 sec. for 1300Hz Job Fail
[Error Type] [Fault Content]
Job Fail Conflict between outgoing and incoming calls.
[Fault Content] [Detection Conditions]
To 1,300Hz incoming call, the task did not respond for 3sec or more. Conflict between outgoing and incoming calls.
[Detection Conditions] This occurs when the external/extension line kit is not installed properly.
To 1,300Hz incoming call, the task did not respond for 3sec or more. [Corrective Actions]
[Corrective Actions] Same as 034-508. (Check that the external/extension line kit is installed properly.)
Turn the power OFF then ON. Check the remote machine settings and line status, then perform the operation again. If the problem per-
If the problem persists, check the SW version and upgrade it to the latest version. sists, proceed to the following and repair it.
If the problem still persists, perform the following procedure to repair it. OF-11 FAX Job Fail
OF-14 Fax Card Fail
034-731 Fax Network Cut (Setup Error)
034-728 Invalid Destination
[Error Type] [Fault Content]
Job Fail HI Task Internal Error
[Fault Content] [Detection Conditions]
Call setting cut off from network. HI Task Internal Error
[Detection Conditions] [Corrective Actions]
Call setting cut off from network. Turn the power OFF then ON.
[Corrective Actions] If the problem persists, check the SW version and upgrade it to the latest version.
Check the remote machine settings and line status, then perform the operation again. If the problem per- If the problem still persists, perform the following procedure to repair it.
sists, proceed to the following and repair it. OF-14 Fax Card Fail
OF-14 FAX Card Fail
034-735 Connect only to ISDN D Channel
034-732 Fax Network Cut due to Timeout [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] Connect only to D Channel and receive
F Network Cutoff Timeout [Detection Conditions]
[Detection Conditions] Connect only to D Channel and receive.
F Network Cutoff Timeout [Corrective Actions]
[Corrective Actions] If the problem persists after installing the line, perform the following procedure to repair it.
Check the self-terminal status and line status, then perform the operation again. If the problem persists, OF-11 FAX Job Fail
proceed to the following procedure to repair it,
OF-14 FAX Card Fail
034-736 Wrong notice from fax network
[Error Type]
034-733 Incorrect Sequence,Call Status Job Fail
[Error Type] [Fault Content]
Job Fail
Wrong message from network
[Fault Content] [Detection Conditions]
• Incorrect Sequence
Wrong message from network.
• Call status mismatch was detected.
[Corrective Actions]
[Detection Conditions] If the problem persists after installing the line, perform the following procedure to repair it.
• Incorrect Sequence OF-11 FAX Job Fail
• Call status mismatch was detected.
[Corrective Actions]
034-737 Incoming call response error
If the problem persists after installing the line, perform the following procedure to repair it.
OF-11 FAX Job Fail
[Error Type]
Job Fail
[Fault Content]
034-734 HI Task Internal Error
Not selected for incoming call response.
[Error Type]
[Detection Conditions]
Job Fail
Not selected for incoming call response.

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[Corrective Actions] OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it. 034-741 Unable to Send Frame
OF-14 FAX Card Fail
[Error Type]
Job Fail
034-738 Layer 1 Start Up Error [Fault Content]
[Error Type] Unable to send frame. (Frame transmission retry exceeded the limit.)
Job Fail [Detection Conditions]
[Fault Content] Unable to send frame. (Frame transmission retry exceeded the limit.)
Layer 1 Startup Error (Startup Timeout) [Corrective Actions]
[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem per-
Layer 1 Startup Error (Startup Timeout) sists, proceed to the following and repair it.
[Corrective Actions] OF-14 FAX Card Fail
Repeat the operation.
If the problem persists, perform the following procedure to repair it. 034-742 Frame Send Underrun Detected
OF-14 FAX Card Fail [Error Type]
Job Fail
034-739 Layer 1 not synchronized [Fault Content]
[Error Type] Frame Transmission Underrun Detected
Job Fail [Detection Conditions]
[Fault Content] Frame Transmission Underrun Detected
Layer 1 Not Synchronized (Asynchronized Timer Timeout) [Corrective Actions]
[Detection Conditions] Check the self-terminal status and line status, then perform the operation again. If the problem persists,
Layer 1 Not Synchronized (Asynchronized Timer Timeout) proceed to the following procedure to repair it,
[Corrective Actions] OF-14 FAX Card Fail
Repeat the operation.
If the problem persists, perform the following procedure to repair it. 034-743 Abnormal frame-sending DMA
OF-14 FAX Card Fail [Error Type]
Job Fail
034-740 Transmission of Frame Error [Fault Content]
[Error Type] Frame Send DMA was abnormally terminated.
Job Fail [Detection Conditions]
[Fault Content] Frame Send DMA was abnormally terminated.
Frame Transmssion Error (Frame Transmission Completion Timeout) [Corrective Actions]
[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
Frame Transmssion Error (Frame Transmission Completion Timeout)
OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it. 034-744 Unacceptable Channel
[Error Type] [Detection Conditions]
Job Fail Switching Equipment Congestion
[Fault Content] [Corrective Actions]
The Channel was not allowed. Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
OF-14 FAX Card Fail
The Channel was not allowed.
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- 034-748 Specified line cannot be used
sists, proceed to the following and repair it. [Error Type]
OF-14 FAX Card Fail Job Fail
[Fault Content]
034-745 Outgoing call to channel set Specified Channel Not Allowed
[Error Type] [Detection Conditions]
Job Fail Specified Channel Not Allowed
[Fault Content] [Corrective Actions]
Outgoing call to channel set Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
OF-14 FAX Card Fail
Outgoing call to channel set
[Corrective Actions]
Check the self-terminal status and line status, then perform the operation again. If the problem persists, 034-749 Network Conjestion Error
proceed to the following procedure to repair it, [Error Type]
OF-14 FAX Card Fail Job Fail
[Fault Content]
034-746 No usable lines Others (Network Congestion)
[Error Type] [Detection Conditions]
Job Fail Others (Network Congestion)
[Fault Content] [Corrective Actions]
No Available Line Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
OF-14 FAX Card Fail
No Available Line
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- 034-750 Network Error
sists, proceed to the following and repair it. [Error Type]
OF-14 FAX Card Fail Job Fail
[Fault Content]
034-747 Switching equipment congestion Network Error
[Error Type] [Detection Conditions]
Job Fail Network Error
[Fault Content]
Switching Equipment Congestion

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[Corrective Actions] [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it. sists, proceed to the following and repair it.
OF-14 FAX Card Fail OF-14 FAX Card Fail

034-751 Temporary Network Error 034-754 No response from Destination

[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
• Temporary Network Error No response from remote user to call
• Temporary Error [Detection Conditions]
[Detection Conditions] No response from remote user to call
• Temporary Network Error [Corrective Actions]
• Temporary Error Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Corrective Actions] sists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem per- OF-14 FAX Card Fail
sists, proceed to the following and repair it.
OF-14 FAX Card Fail 034-755 Destination rejecting call
[Error Type]
034-752 Destination terminal busy Job Fail
[Error Type] [Fault Content]
Job Fail Remote Terminal Rejected Transmission
[Fault Content] [Detection Conditions]
Remote Terminal Busy Remote Terminal Rejected Transmission
[Detection Conditions] [Corrective Actions]
Remote Terminal Busy Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Corrective Actions] sists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem per- OF-14 FAX Card Fail
sists, proceed to the following and repair it.
OF-14 FAX Card Fail 034-756 Destination Faulty
[Error Type]
034-753 Destination not responding Job Fail
[Error Type] [Fault Content]
Job Fail Remote Terminal Failure
[Fault Content] [Detection Conditions]
Remote User Not Responding Remote Terminal Failure
[Detection Conditions] [Corrective Actions]
Remote User Not Responding Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
OF-14 FAX Card Fail
 [Error Type]
034-757 Others (Normal, Semi-normal) Job Fail
[Error Type] [Fault Content]
Job Fail No Route to Remote Terminal
[Fault Content] [Detection Conditions]
Others (Normal, Semi-Normal Class) No Route to Remote Terminal
[Detection Conditions] [Corrective Actions]
Others (Normal, Semi-Normal Class) Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
[Corrective Actions]
OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
OF-14 FAX Card Fail 034-761 Incorrect Format Destination Fax No.
[Error Type]
034-758 Incorrect Destination Fax Dial No Job Fail
[Error Type] [Fault Content]
Job Fail Invalid Number Format (Incomplete Number)
[Fault Content] [Detection Conditions]
Missing Number Or Dial Error Invalid Number Format (Incomplete Number)
[Detection Conditions] [Corrective Actions]
Missing Number Or Dial Error Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
[Corrective Actions]
OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
OF-14 FAX Card Fail 034-762 Facility rejected
[Error Type]
034-759 No Relay Network Route Job Fail
[Error Type] [Fault Content]
Job Fail Facility Rejected
[Fault Content] [Detection Conditions]
No Relay Network Route Facility Rejected
[Detection Conditions] [Corrective Actions]
No Relay Network Route Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
[Corrective Actions]
OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
OF-14 FAX Card Fail 034-763 Com. Capability disallowed
[Error Type]
034-760 No Line To Destination Job Fail
[Fault Content]
Communication Capability Not Allowed

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[Detection Conditions] [Detection Conditions]
Communication Capability Not Allowed Specified Communication Capability Not Defined
[Corrective Actions] [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it. sists, proceed to the following and repair it.
OF-14 FAX Card Fail OF-14 FAX Card Fail

034-764 Com. Capability not configured 034-767 Selected mode not implemented
[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
Communication Capability Not Configured Specified Channel Type Not Defined
[Detection Conditions] [Detection Conditions]
Communication Capability Not Configured Specified Channel Type Not Defined
[Corrective Actions] [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- Check the self-terminal status and line status, then perform the operation again. If the problem persists,
sists, proceed to the following and repair it. proceed to the following procedure to repair it,
OF-14 FAX Card Fail OF-14 FAX Card Fail
034-765 Error by service,feature limit
[Error Type] 034-768 Restricted Digital Info. Only
Job Fail [Error Type]
[Fault Content] Job Fail
• Others (Service provided not allowed) [Fault Content]
• Other resources cannot be used. Restricted Digital Information Only
• Facility requested not subscribed. [Detection Conditions]
[Detection Conditions] Restricted Digital Information Only
• Others (Service provided not allowed) [Corrective Actions]
• Other resources cannot be used. Check the self-terminal status and line status, then perform the operation again. If the problem persists,
• Facility requested not subscribed. proceed to the following procedure to repair it,
[Corrective Actions] OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it. 034-769 Error by service, feature
OF-14 FAX Card Fail
[Error Type]
Job Fail
034-766 Selected com. not implemented [Fault Content]
[Error Type] • Others (Service not provided)
Job Fail • A facility not provided was requested.
[Fault Content] [Detection Conditions]
Specified Communication Capability Not Defined • Others (Service not provided)
• A facility not provided was requested.
[Corrective Actions]
Check the self-terminal status and line status, then perform the operation again. If the problem persists, 034-773 Invalid Dial No. Specified
proceed to the following procedure to repair it,
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
034-770 Reply to status query Invalid Dial No. Specified
[Error Type] [Detection Conditions]
Job Fail
Invalid Dial No. Specified
[Fault Content] [Corrective Actions]
Reply to Status Query
If the problem persists, perform the following procedure to repair it.
[Detection Conditions] OF-14 FAX Card Fail
Reply to Status Query
[Corrective Actions] 034-774 Invalid Line Specified
Check the self-terminal status and line status, then perform the operation again. If the problem persists,
proceed to the following procedure to repair it,
[Error Type]
Job Fail
OF-14 FAX Card Fail
[Fault Content]
Invalid Channel No. Specified
034-771 Access information discarded
[Detection Conditions]
[Error Type]
Invalid Channel No. Specified
Job Fail
[Corrective Actions]
[Fault Content]
Repeat the operation.
Fax Information Discarded
[Detection Conditions]
Fax Information Discarded
034-775 Others (Invalid Message Class)
[Corrective Actions] [Error Type]
Job Fail
Check the self-terminal status and line status, then perform the operation again. If the problem persists,
proceed to the following procedure to repair it, [Fault Content]
OF-14 FAX Card Fail Others (Invalid Messages)
[Detection Conditions]
034-772 Inter-working connection error Others (Invalid Messages)
[Error Type] [Corrective Actions]
Job Fail If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-14 FAX Card Fail

Others (Inter-related Connections)

[Detection Conditions] 034-776 Insufficient Required Info.
Others (Inter-related Connections) [Error Type]
[Corrective Actions] Job Fail
Check the self-terminal status and line status, then perform the operation again. If the problem persists, [Fault Content]
proceed to the following procedure to repair it, Insufficient Information
OF-14 FAX Card Fail

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[Detection Conditions] [Error Type]
Insufficient Information Job Fail
[Corrective Actions] [Fault Content]
If the problem persists, perform the following procedure to repair it. Invalid Information
OF-14 FAX Card Fail [Detection Conditions]
Invalid Information
034-777 Undefined Message Type [Corrective Actions]
[Error Type] If the problem persists, perform the following procedure to repair it.
Job Fail OF-14 FAX Card Fail
[Fault Content]
Message Type Undefined 034-781 Call Status, Message Mismatch
[Detection Conditions] [Error Type]
Message Type Undefined Job Fail
[Corrective Actions] [Fault Content]
If the problem persists, perform the following procedure to repair it. Call status inconsistent with message.
OF-14 FAX Card Fail [Detection Conditions]
034-778 Incorrect Message or Type Call status inconsistent with message.
[Error Type] [Corrective Actions]
Job Fail If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-14 FAX Card Fail
Call status inconsistent with message, or message type undefined.
[Detection Conditions] 034-782 Error cleared due to timeout
Call status inconsistent with message, or message type undefined. [Error Type]
[Corrective Actions] Job Fail
If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-14 FAX Card Fail Error cleared due to timeout.
[Detection Conditions]
034-779 No information, or not defined Error cleared due to timeout.
[Error Type] [Corrective Actions]
Job Fail If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-14 FAX Card Fail
No information or it is undefined.
[Detection Conditions] 034-783 Other Errors (Operation, etc)
No information or it is undefined. [Error Type]
[Corrective Actions] Job Fail
If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-14 FAX Card Fail Other Errors (Operational Errors etc.)
[Detection Conditions]
034-780 Invalid Information Other Errors (Operational Errors etc.)
[Corrective Actions] [Error Type]
If the problem persists, perform the following procedure to repair it. Job Fail
OF-14 FAX Card Fail [Fault Content]
Call ID In Use
034-784 Destination No. Changed [Detection Conditions]
[Error Type] Call ID set was in use.
Job Fail [Corrective Actions]
[Fault Content] Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
Remote Terminal Number Changed
OF-14 FAX Card Fail
[Detection Conditions]
Remote Terminal Number Changed
[Corrective Actions] 034-788 Show other causes
If the problem persists, perform the following procedure to repair it. [Error Type]
OF-14 FAX Card Fail Job Fail

034-785 Incompatible destination [Fault Content]

Show Other Causes
[Error Type]
Job Fail
[Detection Conditions]
Show Other Causes
[Fault Content]
Terminal Attributes Incompatible
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
Terminal Attributes Incompatible
OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
034-789 G4 Presentation Illegal Event
OF-14 FAX Card Fail [Error Type]
Job Fail

034-786 Call identity not in use [Fault Content]

• CG Conversion Timeout
[Error Type]
• (G4) Presentation received an illegal event.
Job Fail
[Detection Conditions]
[Fault Content]
• CG Conversion Timeout
Call ID Not In Use
• (G4) Presentation received an illegal event.
[Detection Conditions]
[Corrective Actions]
Call ID set was not in use.
Check the self-terminal status and line status, then perform the operation again. If the problem persists,
[Corrective Actions] proceed to the following procedure to repair it,
Check the self-terminal status and line status, then perform the operation again. If the problem persists, OF-14 FAX Card Fail
proceed to the following procedure to repair it,
OF-14 FAX Card Fail
034-790 Line 0 (Ext) not connected
[Error Type]
034-787 Call identity in use
Job Fail

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[Fault Content] [Detection Conditions]
Channel 0 Extension Not Connected Channel 3 Not Connected
[Detection Conditions] [Corrective Actions]
Channel 0 Extension Not Connected Check the channel 3 external line connection and install it correctly.
[Corrective Actions] If the problem persists, perform the following procedure to repair it.
Check the channel 0 extension line connection and install it correctly. OF-14 FAX Card Fail
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail 034-794 Line 4 not connected
[Error Type]
034-791 Line 1 not connected Job Fail
[Error Type] [Fault Content]
Job Fail Channel 4 is Not Connected
[Fault Content] [Detection Conditions]
Channel 1 External Line Not Connected Channel 4 is Not Connected
[Detection Conditions] [Corrective Actions]
Channel 1 External Line Not Connected Check the channel 4 external line connection and install it correctly.
[Corrective Actions] If the problem persists, perform the following procedure to repair it.
Check the channel 1 external line connection and install it correctly. OF-14 FAX Card Fail
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail 034-795 Line 5 not connected
[Error Type]
034-792 Line 2 not connected Job Fail
[Error Type] [Fault Content]
Job Fail Channel 5 Not Connected
[Fault Content] [Detection Conditions]
Channel 2 Not Connected Channel 5 Not Connected
[Detection Conditions] [Corrective Actions]
Channel 2 Not Connected Check the channel 5 external line connection and install it correctly.
[Corrective Actions] If the problem persists, perform the following procedure to repair it.
Check the channel 2 external line connection and install it correctly. OF-14 FAX Card Fail
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail 034-796 Dial Error (Incorrect Fax No. 2)
[Error Type]
034-793 Line 3 not connected Job Fail
[Error Type] [Fault Content]
Job Fail There was incorrect (illegal) data in the dial data.
[Fault Content] [Detection Conditions]
Channel 3 Not Connected There was incorrect (illegal) data in the dial data.
[Corrective Actions] [Corrective Actions]
Dial again and then repeat the operation. Turn the power OFF then ON.
If the problem persists, perform the following procedure to repair it. If the problem persists, check the SW version and upgrade it to the latest version.
OF-14 FAX Card Fail If the problem still persists, perform the following procedure to repair it.
OF-14 Fax Card Fail
034-797 Communication Parameter Error
[Error Type]
Job Fail
[Fault Content]
The Job Error Communication Option parameter has an error.
[Detection Conditions]
The Job Error Communication Option parameter has an error.
[Corrective Actions]
Turn the power OFF then ON.
If the problem persists, check the SW version and upgrade it to the latest version.
If the problem still persists, perform the following procedure to repair it.
OF-14 Fax Card Fail

034-798 Data Parameter Error

[Error Type]
Job Fail
[Fault Content]
The Job Error Communication Data parameter has an error.
[Detection Conditions]
The Job Error Communication Data parameter has an error.
[Corrective Actions]
Turn the power OFF then ON.
If the problem persists, check the SW version and upgrade it to the latest version.
If the problem still persists, perform the following procedure to repair it.
OF-14 Fax Card Fail

034-799 Auto Dial without dial data

[Error Type]
Job Fail
[Fault Content]
Auto Dial was started but there was no dial data.
[Detection Conditions]
Auto Dial was started but there was no dial data.

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035-550 Downloader Fail If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
[Error Type]
Job Fail
[Fault Content] 035-702 Destination Receive Rejected
An error has occurred during the process of writing data to the FaxG3-ROM. (During DLD method) [Error Type]
[Detection Conditions] Job Fail

An error was detected when writing data to the FaxG3-ROM [Fault Content]
Not able to carry out normal operation because ROM content is missing. • DCN was received for NSS/DTC.
[Corrective Actions] • DCN received.

Retry job. If retry failed, replace the FaxG3-ROM and perform VerUP operation on the DLD method [Detection Conditions]
again. • DCN was received for NSS/DTC. Transmission was rejected due to remote machine Selective Recep-
tion function, etc.
• DCN received.
035-700 Modem faulty
[Corrective Actions]
[Error Type]
Repeat the operation.
Job Fail
If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-14 FAX Card Fail
• CS is not turned OFF at modem control.
• HDLC frame sending error.
035-703 DCN Receive at Phase B Send
[Detection Conditions]
• CS is not turned OFF at modem control. It is determined as SC Board (modem) failure.
[Error Type]
Job Fail
• HDLC frame sending error.
[Corrective Actions] [Fault Content]
• DCN detected at PHASE-B Sending.
Repeat the operation.
• DCN received.
Replace the SC Board (modem).
If the problem persists, perform the following procedure to repair it. [Detection Conditions]
OF-14 FAX Card Fail • DCN detected at PHASE-B Sending.
• DCN received.

035-701 T1 Transmission Timeout [Corrective Actions]

Repeat the operation.
[Error Type]
If the problem persists, perform the following procedure to repair it.
Job Fail
OF-14 FAX Card Fail
[Fault Content]
• Sending T1 T.O.
• T1 timed out in sending operation. (FX)
035-704 Destination Polling Error
• At sending, DIS was not sent after the conversation request from the remote machine has failed. [Error Type]
[Detection Conditions] Job Fail

• Sending T1 T.O. [Fault Content]

• T1 timed out in sending operation. (FX) • The sending terminal does not have the polling function.
• At sending, DIS was not sent after the conversation request from the remote machine has failed. • No sending capability in the remote machine.
[Corrective Actions] [Detection Conditions]
Repeat the operation. • The sending terminal does not have the polling function. No polling documents are set in place.

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• No sending capability in the remote machine. The polling remote machine has no sending capability. No 035-707 Wrong Password/Receive Banned
stored document.
[Error Type]
[Corrective Actions]
Job Fail
Repeat the operation.
If the problem persists, perform the following procedure to repair it.
[Fault Content]
Data received without a password/a mismatch of passwords, or a mismatch of the Selective Reception
OF-14 FAX Card Fail
No.
[Detection Conditions]
035-705 DCS/NSS Resend Exceeded Data received without a password/a mismatch of passwords, or a mismatch of the Selective Reception
[Error Type] No.
Job Fail Password mismatch.
[Fault Content] Transmission from a sender other than Selective Transmission users.
• No response after NSS was sent out three times, or DCN was detected. [Corrective Actions]
• DCS/NSS resending exceeded the limit. Repeat the operation.
• DCN received. Password mismatch. Transmission from a sender other than Selective Transmission users.
[Detection Conditions] If the problem persists, perform the following procedure to repair it.
• No response after NSS was sent out three times, or DCN was detected. Receiving terminal failure. SC OF-14 FAX Card Fail
Board (modem) failure. NCU Board failure. The remote machine disconnected the line while receiving
NSS (DCN).
035-708 Post-message resend exceeded
• DCS/NSS resending exceeded the limit.
• DCN received.
[Error Type]
Job Fail
[Corrective Actions]
Repeat the operation.
[Fault Content]
• No response after the post command was sent out three times, or DCN was received as a response to the
If the problem persists, perform the following procedure to repair it.
post command.
OF-14 FAX Card Fail
• Post message resending exceeded the limit.
• DCN received.
035-706 Fallback Error [Detection Conditions]
[Error Type] • No response after post command is sent out three times, or DCN received as a response of the post com-
Job Fail mand.
[Fault Content] Poor line quality.
• Fallback is not available at NSS sending. Receiving terminal failure.
• Fallback Error. SC Board (modem) failure.
• Fallback Error. Waiting for auto resend. NCU Board failure.
[Detection Conditions] • Post message resending exceeded the limit.
• Fallback is not available at NSS sending. • DCN received.
• Fallback Error. [Corrective Actions]
• Fallback Error. Waiting for auto resend. Repeat the operation.
[Corrective Actions] If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
Repeat the operation.
If the problem persists, perform the following procedure to repair it. 035-709 RTN Receive
OF-14 FAX Card Fail
[Error Type] [Corrective Actions]
Job Fail Repeat the operation.
[Fault Content] If the problem persists, perform the following procedure to repair it.
• RTN received. OF-14 FAX Card Fail
• RTN was received at G3 sending.
[Detection Conditions] 035-712 No response after 3 NSC
• RTN received. Poor line quality. Receiving terminal failure. [Error Type]
SC Board (modem) failure. Job Fail
NCU Board failure. [Fault Content]
• RTN was received at G3 sending.
No commands after NSC is sent out three times (NSS or DCS).
[Corrective Actions] [Detection Conditions]
Repeat the operation.
No commands after NSC is sent out three times (NSS or DCS).
If the problem persists, perform the following procedure to repair it.
Password mismatch. No polling document at the destination side. Jam.
OF-14 FAX Card Fail
[Corrective Actions]
Repeat the operation.
035-710 PIN Receive If the problem persists, perform the following procedure to repair it.
[Error Type] OF-14 FAX Card Fail
Job Fail
[Fault Content] 035-713 T2 timeout after sending FTT
PIN received. [Error Type]
[Detection Conditions] Job Fail
PIN received. Poor line quality. [Fault Content]
Operator was called from the recipient machine.
No response to NSS/DCS was returned from the remote machine after FTT was sent.
Receiving terminal failure. SC Board (modem) failure.
[Detection Conditions]
NCU Board failure.
No response to NSS/DCS was returned from the remote machine after FTT was sent. Sending machine
[Corrective Actions] failure. SC Board failure.
Repeat the operation. [Corrective Actions]
If the problem persists, perform the following procedure to repair it. Repeat the operation.
OF-14 FAX Card Fail If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
035-711 DCN Receive at Phase D
[Error Type] 035-714 DCN Received after NSC/DTC
Job Fail [Error Type]
[Fault Content] Job Fail
• At PHASE-D, DCN/invalid command was received. [Fault Content]
• DCN was received.
• DCN was received after NSC/DTC was sent.
[Detection Conditions] • DCN was received.
At PHASE-D, DCN/invalid command was received. Sending machine failure. [Detection Conditions]
• DCN was received.
• DCN was received after NSC/DTC was sent. Password mismatch. No polling document at the destina-
tion side. Jam.

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• DCN was received. [Detection Conditions]
[Corrective Actions] • RTN sent. Poor line quality. SC Board (modem) failure. NCU Board failure.
Repeat the operation. • RTN was sent when G3 was received.
If the problem persists, perform the following procedure to repair it. [Corrective Actions]
OF-14 FAX Card Fail Repeat the operation.
If the problem persists, perform the following procedure to repair it.
035-715 Wrong Password-Polling Error OF-14 FAX Card Fail
[Error Type]
Job Fail 035-718 Receive T1 Timeout
[Fault Content] [Error Type]
Polling error due to password mismatch. Job Fail
[Detection Conditions] [Fault Content]
Polling error due to mismatch of password. • Receive PHASE-B T1 T.O.
[Corrective Actions] • T1 timed out in receiving operation.
Repeat the operation. [Detection Conditions]
If the problem persists, perform the following procedure to repair it. • Receive PHASE-B T1 T.O.
OF-14 FAX Card Fail • T1 timed out in receiving operation.
[Corrective Actions]
035-716 No past message-T2 Timeout Repeat the operation.
[Error Type] If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
Job Fail
[Fault Content]
• No post messages. 035-719 Busy tone detected at Phase-B
• T2 timed out. [Error Type]
[Detection Conditions] Job Fail
• No post messages. Sending machine failure. Poor line quality. SC Board (modem) failure. NCU Board [Fault Content]
failure. At receive PHASE-B, busy tone was detected.
• T2 timed out. Command timer timeout on the terminal receiving T.30. [Detection Conditions]
[Corrective Actions] At receive PHASE-B, busy tone was detected.
Repeat the operation. [Corrective Actions]
If the problem persists, perform the following procedure to repair it.
Repeat the operation.
OF-14 FAX Card Fail
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
035-717 RTN Send
[Error Type] 035-720 Unable to receive by remote
Job Fail [Error Type]
[Fault Content] Job Fail
• RTN sent. [Fault Content]
• RTN was sent when G3 was received. • The data of NSF/DIS and NSC/DTC was invalid.
• No receiving capability in the remote machine. [Fault Content]
[Detection Conditions] After the flag was accepted, CD was not received within 3min.
• The data of NSF/DIS and NSC/DTC was invalid. No remote machine compatibility. [Detection Conditions]
• No receiving capability in the remote machine. No DIS, NSF, NSC, and DTC capabilities. Memory full, CD has not come within 3min after a flag had been accepted. Remote machine failure.
etc.
[Corrective Actions]
[Corrective Actions] Repeat the operation.
Repeat the operation.
Check the remote machine.
If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
OF-14 FAX Card Fail

035-721 DCN Received at Phase B 035-724 DCN Receive after sending FTT
[Error Type] [Error Type]
Job Fail
Job Fail
[Fault Content] [Fault Content]
• At receive PHASE-B, DCN was detected.
• DCN was received after FTT was sent.
• DCN was received.
• DCN was received.
[Detection Conditions] [Detection Conditions]
• At receive PHASE-B, DCN was detected. No remote machine compatibility.
• DCN was received after FTT had been sent. Sending machine failure. Poor line quality.
• DCN was received.
• DCN was received.
[Corrective Actions] [Corrective Actions]
Repeat the operation. Repeat the operation.
If the problem persists, perform the following procedure to repair it. If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail OF-14 FAX Card Fail

035-722 Wrong frame length of 300bps 035-725 Remote has no Mailbox/Relay

[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
The frame length exceeded 3.45sec (300bps command/response).
• The remote machine did not have the Mailbox or Relay communication function.
[Detection Conditions] • The remote machine did not support Relay Broadcast.
The frame length exceeded 3.45sec (300bps command/response). Remote machine failure. • No mailbox function in the remote machine. (Mailbox type by FX)
[Corrective Actions] [Detection Conditions]
Repeat the operation. • For the Secure or Relay communication, the remote machine did not support the function. Remote
Check the remote machine. machine failure (no sending capability).
If the problem persists, perform the following procedure to repair it. • The remote machine did not support Relay Broadcast.
OF-14 FAX Card Fail • No mailbox function in the remote machine. (Mailbox type by FX)
[Corrective Actions]
035-723 No CD after receiving flag Repeat the operation.
[Error Type] If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
Job Fail

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[Corrective Actions]
035-726 PhaseC cannot receive-10 secs Repeat the operation.
[Error Type] If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
Job Fail
[Fault Content]
At PHASE-C, training cannot be received within 10sec. 035-729 Carrier Down Detected
[Detection Conditions] [Error Type]
At PHASE-C, training cannot be received within 10sec. Poor line quality. SC Board (modem) failure. Job Fail
NCU Board failure. [Fault Content]
[Corrective Actions] Carrier broken.
Repeat the operation. [Detection Conditions]
If the problem persists, perform the following procedure to repair it. Carrier broken. While receiving the image information, T2 timeout occurred after the carrier was broken.
OF-14 FAX Card Fail Dropout occurred.
[Corrective Actions]
035-727 50% Error during G3 Receive Repeat the operation.
[Error Type] If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
Job Fail
[Fault Content]
• PHASE-C error exceeded the limit. 035-730 No CS with Phase-C High Speed
• While receiving G3 image information, 50% or more decode error occurred when 148mm was received. [Error Type]
[Detection Conditions] Job Fail
• PHASE-C error exceeded the limit. Poor line quality. SC Board (modem) failure. NCU Board failure. [Fault Content]
• While receiving G3 image information, 50% or more decode error occurred when 148mm was received. • At PHASE-C, CS has not come from a high-speed modem.
[Corrective Actions] • The CS of the modem did not turn ON as a response to the RS request at command sending operation.
Repeat the operation. • The CS of the modem did not turn ON as a response to the RS request during training at high speed.
If the problem persists, perform the following procedure to repair it. • HDLC frame sending error
OF-14 FAX Card Fail [Detection Conditions]
• At PHASE-C, CS has not come from a high-speed modem. SC Board (modem) failure.
035-728 C EOL cannot receive in 10 sec • The CS of the modem did not turn ON as a response to the RS request at command sending operation.
• The CS of the modem did not turn ON as a response to the RS request during training at high speed.
[Error Type]
• HDLC frame sending error
Job Fail
[Corrective Actions]
[Fault Content]
Repeat the operation.
• At PHASE-C, EOL cannot be received within 10sec.
If the problem persists, perform the following procedure to repair it.
• The system did not detect a normal line within 1min after it started to receive G3 image information.
OF-14 FAX Card Fail
• When receiving G3 image information, the system did not detect EOL within 13sec (Default).
[Detection Conditions]
• At PHASE-C, EOL cannot be received within 10sec. Sending machine failure. Poor line quality. SC
035-731 Fax V.8 Error
Board (modem) failure. NCU Board failure. [Error Type]
• The system did not detect a normal line within 1min after it started to receive G3 image information. Job Fail
• While receiving G3 image information, the system did not detect EOL within 13sec (Default).
[Fault Content] [Error Type]
• V.8 Parameter N.G Job Fail
• V.8 error. [Fault Content]
[Detection Conditions] No document for polling at remote Step V.8.
• V.8 Parameter N.G [Detection Conditions]
• V.8 error. There was no document for polling at the remote machine at Step V.8. Polling send operation error in the
[Corrective Actions] remote machine.
Repeat the operation. [Corrective Actions]
If the problem persists, perform the following procedure to repair it. Repeat the operation.
OF-14 FAX Card Fail If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
035-732 Fax V.34 PCH CD Off
[Error Type] 035-735 No Doc. in Polling Box Step V8
Job Fail [Error Type]
[Fault Content] Job Fail
V.34 P-CH CD OFF [Fault Content]
[Detection Conditions] Polling was requested when there was no document for polling in Step V.8.
V.34 P-CH CD OFF [Detection Conditions]
[Corrective Actions] Polling was requested when there was no document for polling in V.8 procedure. Remote machine oper-
Repeat the operation. ation error, self terminal polling send setting error.
If the problem persists, perform the following procedure to repair it. [Corrective Actions]
OF-14 FAX Card Fail Repeat the operation.
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
035-733 Fax V.34 C/PCH CS None
[Error Type]
Job Fail
035-736 No reply DCN after sending CTC
[Fault Content] [Error Type]
Job Fail
• V.34 C/P-CH CS None
• HDLC frame sending error [Fault Content]
[Detection Conditions] • No response to the CTC sent, or DCN was received.
• DCN was received.
• V.34 C/P-CH CS None
• HDLC frame sending error [Detection Conditions]
[Corrective Actions] • No response to the CTC sent, or DCS was received. Poor line quality. SC Board (modem) failure. NCU
Board failure.
Repeat the operation.
• DCN was received.
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail
[Corrective Actions]
Repeat the operation.
If the problem persists, perform the following procedure to repair it.
035-734 Polling ERR at Remote Step V8 OF-14 FAX Card Fail

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035-737 No reply DCN after sending EOR [Corrective Actions]
[Error Type] Repeat the operation.
If the problem persists, perform the following procedure to repair it.
Job Fail
OF-14 FAX Card Fail
[Fault Content]
• No response to the EOR sent, or DCN was received.
• CTC/EOR resending exceeded the limit. 035-740 Sending stopped after EOR Send
• DCN was received. [Error Type]
[Detection Conditions] Job Fail
• No response to the EOR sent, or DCN received. Poor line quality. SC Board (modem) failure. NCU Board [Fault Content]
failure. • Sending was aborted after EOR was sent.
• CTC/EOR resending exceeded the limit. • EOR-Q was sent at ECM sending.
• DCN was received. [Detection Conditions]
[Corrective Actions] • Sending was aborted after EOR was sent. Poor line quality. SC (modem) Board. NCU Board failure.
Repeat the operation. • EOR-Q was sent at ECM sending.
If the problem persists, perform the following procedure to repair it. [Corrective Actions]
OF-14 FAX Card Fail
Repeat the operation.
If the problem persists, perform the following procedure to repair it.
035-738 No reply DCN after sending RR OF-14 FAX Card Fail
[Error Type]
Job Fail 035-741 ECM Phase C Flag Timeout
[Fault Content] [Error Type]
• No response to the RR sent, or DCN was received at RR. Job Fail
• DCN was received. [Fault Content]
[Detection Conditions] • ECM PHASE-C Flag Timer Timeout [ECM]
• No response to the RR sent, or DCN received at RR. Remote machine failure. • Timeout between the frames in ECM.
• DCN was received. [Detection Conditions]
[Corrective Actions] • ECM PHASE-C Flag Timer Timeout [ECM]
Repeat the operation. • Timeout between the frames in ECM. Timeout between the data frames.
If the problem persists, perform the following procedure to repair it. [Corrective Actions]
OF-14 FAX Card Fail
Repeat the operation.
If the problem persists, perform the following procedure to repair it.
035-739 Fax T5 Timeout OF-14 FAX Card Fail
[Error Type]
Job Fail 035-742 EOR Send or Receive
[Fault Content] [Error Type]
• 15sec passed without MCF. Job Fail
• T5 timeout. [Fault Content]
[Detection Conditions] • Responded with ERR [ECM] after ECM EOR was sent.
• T5sec has passed without MCF. Remote machine failure. • EOR-Q was received when ECM was received.
• T5 timeout.
[Detection Conditions] [Corrective Actions]
• Responded with ERR [ECM] after ECM EOR was sent. Poor line quality. Repeat the operation.
• EOR-Q was received when ECM was received. If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-14 FAX Card Fail
Repeat the operation.
If the problem persists, perform the following procedure to repair it. 035-746 Busy-Cannot detect dial tone
OF-14 FAX Card Fail [Error Type]
Job Fail
035-743 Remote cannot receive SUB. [Fault Content]
[Error Type] • Busy
Job Fail • The system could not detect dial tone before dialing. DT1 was not detected.
[Fault Content] • Busy tone was detected before dialing. BT1 was detected.
The receiving terminal does not support the SUB function. • Busy tone was detected before dialing. BT2 was detected.
[Detection Conditions] • Congestion tone was detected before dialing. Switch Board was busy. CT1 was detected.
• Congestion tone was detected before dialing. CT2 was detected.
The receiving terminal does not support the SUB function.
• The system could not detect dial tone during dialing (=). DT1 was not detected.
[Corrective Actions]
This could happen when an external line was used with 0 signal sent from the PBX.
Repeat the operation.
• Busy tone was detected during dialing (=). BT1 was detected.
If the problem persists, perform the following procedure to repair it.
• Busy tone was detected during dialing (=). BT2 was detected.
OF-14 FAX Card Fail
• Congestion tone was detected during dialing (=). CT1 was detected.
• Congestion tone was detected during dialing (=). CT2 was detected.
035-744 Remote cannot receive password • The system could not detect 2nd dial tone during dialing (==). DT2 was not detected.
[Error Type] • Busy tone was detected during dialing (==). BT1 was detected.
Job Fail • Busy tone was detected during dialing (==). BT2 was detected.
[Fault Content] • Congestion tone was detected during dialing (==). CT1 was detected.
The receiving terminal does not support the PWD function. • Congestion tone was detected during dialing (==). CT2 was detected.
[Detection Conditions] • The system could not detect 3rd dial tone during dialing (====). DT3 was not detected.

The receiving terminal does not support the PWD function. • Busy tone was detected during dialing (===). BT1 was detected.
• Busy tone was detected during dialing (===). BT2 was detected.
[Corrective Actions]
• Congestion tone was detected during dialing (===). CT1 was detected.
Repeat the operation.
• Congestion tone was detected during dialing (===). CT2 was detected.
If the problem persists, perform the following procedure to repair it.
• Busy tone was detected after dialing. BT1 was detected.
OF-14 FAX Card Fail
• Busy tone was detected after dialing. BT2 was detected.
035-745 PTX has no SEP capability • Congestion tone was detected after dialing. CT1 was detected.
[Error Type] • Congestion tone was detected after dialing. CT2 was detected.
Job Fail • The system could not detect dial tone before dialing. (PBX) DT was not detected.
[Fault Content] • Busy tone was detected before dialing. (PBX) BT was not detected.
The PTX machine does not support the SEP function. • Congestion tone was detected before dialing. (PBX) CT was detected.
[Detection Conditions] • Busy tone was detected after dialing. (PBX) BT was not detected.

The PTX machine does not support the SEP function. • Congestion tone was detected after dialing. (PBX) CT was detected.

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[Detection Conditions] [Error Type]
• Busy. Dial tone was not detected. Busy tone was detected. Time exceeded by 35sec. Job Fail
• The system could not detect dial tone before dialing. DT1 was not detected. [Fault Content]
• Busy tone was detected before dialing. BT1 was detected. Aborted during dialing (Operation was aborted with the Stop button.)
• Busy tone was detected before dialing. BT2 was detected. [Detection Conditions]
• Congestion tone was detected before dialing. Switch Board was busy. CT1 was detected.
Aborted during dialing (Operation was aborted with the Stop button.)
• Congestion tone was detected before dialing. CT2 was detected.
[Corrective Actions]
• The system could not detect dial tone during dialing ( = ). DT1 was not detected.
Repeat the operation.
This could happen when an external line was used with 0 signal sent from the PBX.
• Busy tone was detected during dialing (=). BT1 was detected.
• Busy tone was detected during dialing (=). BT2 was detected. 035-748 Abort during transmission
• Congestion tone was detected during dialing (=). CT1 was detected. [Error Type]
• Congestion tone was detected during dialing (=). CT2 was detected. Job Fail
• The system could not detect 2nd dial tone during dialing (==). DT2 was not detected. [Fault Content]
• Busy tone was detected during dialing (==). BT1 was detected. Aborted during transmission (Operation was aborted with the Stop button.)
• Busy tone was detected during dialing (==). BT2 was detected. [Detection Conditions]
• Congestion tone was detected during dialing (==). CT1 was detected. Aborted during transmission (Operation was aborted with the Stop button.)
• Congestion tone was detected during dialing (==). CT2 was detected.
[Corrective Actions]
• The system could not detect 3rd dial tone during dialing (====). DT3 was not detected.
Repeat the operation.
• Busy tone was detected during dialing (===). BT1 was detected.
• Busy tone was detected during dialing (===). BT2 was detected.
• Congestion tone was detected during dialing (===). CT1 was detected. 035-749 No reply from remote station
• Congestion tone was detected during dialing (===). CT2 was detected. [Error Type]
• Busy tone was detected after dialing. BT1 was detected. Job Fail
• Busy tone was detected after dialing. BT2 was detected. [Fault Content]
• Congestion tone was detected after dialing. CT1 was detected. • Busy with no response (Redial exceeded limit)
• Congestion tone was detected after dialing. CT2 was detected. • The remote machine did not respond after dialing.
• The system could not detect dial tone before dialing. (PBX) DT was not detected. [Detection Conditions]
• Busy tone was detected before dialing. (PBX) BT was not detected. • Busy with no response (Redial exceeded limit)
• Congestion tone was detected before dialing. (PBX) CT was detected. • The remote machine did not respond after dialing. CED and DIS were not detected.
• Busy tone was detected after dialing. (PBX) BT was not detected.
[Corrective Actions]
• Congestion tone was detected after dialing. (PBX) CT was detected.
Repeat the operation.
[Corrective Actions] If the problem persists, perform the following procedure to repair it.
• Check the Switch Board.
OF-14 FAX Card Fail
• Check the circuit condition.
• Check the call conditions of the external line (’0’ call).
If the problem persists, perform the following procedure to repair it.
035-750 Power Off during transmission
OF-14 FAX Card Fail [Error Type]
Job Fail

035-747 Abort while dialing [Fault Content]

An error due to Power OFF during transmission.
[Detection Conditions]
An error due to Power OFF during transmission. The power has turned OFF. System reset has occurred. 035-754 File management memory full
[Corrective Actions] [Error Type]
Check the self-terminal status and line status, then perform the operation again. If the problem persists, Job Fail
proceed to the following procedure to repair it,
[Fault Content]
OF-14 FAX Card Fail
File Management Area Full
[Detection Conditions]
035-751 Doc. send operation canceled File Management Area Full
[Error Type] [Corrective Actions]
Job Fail
Turn the power OFF then ON.
[Fault Content] If the problem persists, check the SW version and upgrade it to the latest version.
The Stop key was pressed when a document was being sent. If the problem still persists, perform the following procedure to repair it.
[Detection Conditions] OF-14 Fax Card Fail
The Stop key was pressed when a document was being sent.
[Corrective Actions] 035-755 File Add Page Error
Repeat the operation. [Error Type]
Job Fail
035-752 No. of Job Restriction Error [Fault Content]
[Error Type] File Append Record Error
Job Fail [Detection Conditions]
[Fault Content] File Append Record Error
No. of Jobs Restricted Error [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON.
No. of Jobs Restricted Error If the problem persists, check the SW version and upgrade it to the latest version.
[Corrective Actions] If the problem still persists, perform the following procedure to repair it.
Repeat the operation. OF-14 Fax Card Fail
If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail 035-756 Cannot add page
[Error Type]
035-753 Fax Memory Full Job Fail
[Error Type] [Fault Content]
Job Fail No additional file
[Fault Content] [Detection Conditions]
Image information memory full (file full, append record error) No additional file
[Detection Conditions] [Corrective Actions]
This occurs when receiving Fax of 999 sheets or more. Image information memory full (file full, append Turn the power OFF then ON.
record error) If the problem persists, check the SW version and upgrade it to the latest version.
[Corrective Actions] If the problem still persists, perform the following procedure to repair it.
This occurs when receiving 999 sheets or more. Ask the sender to separate the document into several OF-14 Fax Card Fail
batches for sending.

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035-757 No Receive Page 035-760 File common processing error

[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
No received page • Invalid File
[Detection Conditions] • File error - Timeout occurred during COMM file access.
No received page Or, the File Handler did not send an error code when an error has occurred.
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. • Invalid File
If the problem persists, check the SW version and upgrade it to the latest version. • File error - Timeout occurred during COMM file access.
If the problem still persists, perform the following procedure to repair it. Or, the File Handler did not send an error code when an error has occurred.
OF-14 Fax Card Fail [Corrective Actions]
Turn the power OFF then ON.
035-758 No specified file or page If the problem persists, check the SW version and upgrade it to the latest version.
If the problem still persists, perform the following procedure to repair it.
[Error Type]
OF-14 Fax Card Fail
Job Fail
[Fault Content]
No specifed file or page.
035-761 File other processing error
[Detection Conditions] [Error Type]
Job Fail
No specifed file or page.
[Corrective Actions] [Fault Content]
Turn the power OFF then ON. Other File Errors

If the problem persists, check the SW version and upgrade it to the latest version. [Detection Conditions]
If the problem still persists, perform the following procedure to repair it. Other File Errors
OF-14 Fax Card Fail [Corrective Actions]
Turn the power OFF then ON.
035-759 No specified job If the problem persists, check the SW version and upgrade it to the latest version.
If the problem still persists, perform the following procedure to repair it.
[Error Type]
OF-14 Fax Card Fail
Job Fail
[Fault Content]
No appropriate job when the transmission reservation was cleared.
035-762 Line cut during ISDN
[Detection Conditions] [Error Type]
Job Fail
No appropriate job when the transmission reservation was cleared.
[Corrective Actions] [Fault Content]
Turn the power OFF then ON. • Line was cut off when establishing link.

If the problem persists, check the SW version and upgrade it to the latest version. • The line has been cut off during transmission. (Error only for ISDN)

If the problem still persists, perform the following procedure to repair it. [Detection Conditions]
OF-14 Fax Card Fail • Line was cut off when establishing link.
• The line has been cut off during transmission. (Error only for ISDN)
[Corrective Actions]
Check the self-terminal status and line status, then perform the operation again. If the problem persists,
proceed to the following procedure to repair it,
OF-14 FAX Card Fail

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036-500 Illegal PDRP Parameter [Fault Content]
[Error Type] RDCLP Parameter Error

Job Fail [Detection Conditions]

[Fault Content] RDCLP Parameter Error

RDRP Parameter Error [Corrective Actions]

[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
RDRP Parameter Error
OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it. 036-504 Illegal RDGR Parameter
OF-14 FAX Card Fail [Error Type]
Job Fail
036-501 Illegal RDPBP Parameter [Fault Content]
[Error Type] RDGR Parameter Error

Job Fail [Detection Conditions]

[Fault Content] RDGR Parameter Error

RDPBP Parameter Error [Corrective Actions]

[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
RDPBP Parameter Error
OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it. 036-505 Undefined response
OF-14 FAX Card Fail [Error Type]
Job Fail
036-502 Illegal RDPBN Parameter [Fault Content]
[Error Type] Undefined Response

Job Fail [Detection Conditions]

[Fault Content] Undefined Response

RDPBN Parameter Error [Corrective Actions]

[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
RDPBN Parameter Error
OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it. 036-506 Not negotiable
OF-14 FAX Card Fail [Error Type]
Job Fail
036-503 Illegal RDCLP Parameter [Fault Content]
[Error Type] Negotiation Not Allowed

Job Fail [Detection Conditions]

Negotiation Not Allowed

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[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-510 RDGR Receive
sists, proceed to the following and repair it.
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
036-507 RDPBP Receive at full capacity RDGR Receive
[Error Type] [Detection Conditions]
Job Fail
RDGR Receive
[Fault Content] [Corrective Actions]
RDPBP Receive (receive at full capacity), remote terminal runs out of paper etc. Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
RDPBP Receive (receive at full capacity), remote terminal runs out of paper etc. OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-511 Illegal procedure 1551
sists, proceed to the following and repair it.
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
036-508 RDPBN Receive Terminal Error Illegal procedure 1551
[Error Type] [Detection Conditions]
Job Fail
Illegal Procedure
[Fault Content] [Corrective Actions]
RDPBN Receive (Error at Terminal)
Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
RDPBN Receive (Error at Terminal) OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-512 Illegal CDS Parameter
sists, proceed to the following and repair it.
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
036-509 RDPBN Receive Others CDS Parameter Error
[Error Type] [Detection Conditions]
Job Fail CDS Parameter Error
[Fault Content] [Corrective Actions]
RDPBN Receive (Others)
Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
RDPBN Receive (Others) OF-14 FAX Card Fail
[Corrective Actions] 036-513 Illegal CDC Parameter
Check the remote machine settings and line status, then perform the operation again. If the problem per- [Error Type]
sists, proceed to the following and repair it.
Job Fail
OF-14 FAX Card Fail
[Fault Content] [Corrective Actions]
CDC Parameter Error Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
OF-14 FAX Card Fail
CDC Parameter Error
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-517 Illegal CDPB Parameter
sists, proceed to the following and repair it. [Error Type]
OF-14 FAX Card Fail Job Fail
[Fault Content]
036-514 Illegal CDE Parameter CDPB Parameter Error
[Error Type] [Detection Conditions]
Job Fail CDPB Parameter Error
[Fault Content] [Corrective Actions]
CDE Parameter Error Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
OF-14 FAX Card Fail
CDE Parameter Error
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-518 Illegal CDCL Parameter
sists, proceed to the following and repair it. [Error Type]
OF-14 FAX Card Fail Job Fail
[Fault Content]
036-515 Illegal CDD Parameter CDCL Parameter Error
[Error Type] [Detection Conditions]
Job Fail CDCL Parameter Error
[Fault Content] [Corrective Actions]
CDD Parameter Error Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
CDD Parameter Error OF-14 FAX Card Fail

[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-519 Undefined Command
sists, proceed to the following and repair it. [Error Type]
OF-14 FAX Card Fail Job Fail
[Fault Content]
036-516 Illegal CDR Parameter Undefined Command
[Error Type] [Detection Conditions]
Job Fail Undefined Command
[Fault Content] [Corrective Actions]
CDR Parameter Error Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
OF-14 FAX Card Fail
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036-523 Other than above CDD receive
036-520 Not Negotiable CDS Receive [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] • CDD Receive (Other than the above)
Negotiation Not Allowed (CDS Receive when FAX functions are incompatible) • (G4) Received activity rejection from session (CDD)
[Detection Conditions] [Detection Conditions]
Negotiation Not Allowed (CDS Receive when FAX functions are incompatible) • CDD Receive (Other than the above)
[Corrective Actions] • (G4) Received activity rejection from session. (CDD)
Check the remote machine settings and line status, then perform the operation again. If the problem per- [Corrective Actions]
sists, proceed to the following and repair it. Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 FAX Card Fail sists, proceed to the following and repair it.
OF-14 FAX Card Fail
036-521 Not Negotiable CDC Receive
[Error Type] 036-524 CDR Receive Terminal Error
Job Fail [Error Type]
[Fault Content] Job Fail
Negotiation Not Allowed (CDC Receive when FAX functions are not compatible) [Fault Content]
[Detection Conditions] • CDR Receive (Error at terminal)
Negotiation Not Allowed (CDC Receive when FAX functions are not compatible) • (G4) Received activity interruption from session. (CDR)
[Corrective Actions] [Detection Conditions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- • CDR Receive (Error at Terminal)
sists, proceed to the following and repair it. • (G4) Received activity interruption from session. (CDR)
OF-14 FAX Card Fail [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per-
036-522 CDD Receive Terminal Error sists, proceed to the following and repair it.
OF-14 FAX Card Fail
[Error Type]
Job Fail
[Fault Content] 036-525 Other than above CDR receive
• CDD Receive (Error at Terminal) [Error Type]
• (G4) Received activity rejection from session. (CDD) Job Fail
[Detection Conditions] [Fault Content]
• CDD Receive (Error at Terminal) • CDR Receive (Other than the above)
• (G4) Received activity rejection from session. (CDD) • (G4) Received activity interruption from session. (CDR)
[Corrective Actions] [Detection Conditions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- • CDR Receive (Other than the above)
sists, proceed to the following and repair it. • (G4) Received activity interruption from session. (CDR)
OF-14 FAX Card Fail [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
 OF-14 FAX Card Fail [Error Type]
Job Fail
036-526 Illegal CDUI (Normal Doc.) [Fault Content]
[Error Type] CDUI Parameter Error (Monitor Document)
Job Fail [Detection Conditions]
[Fault Content] CDUI Parameter Error (Monitor Document)
CDUI Parameter Error (Normal Document) [Corrective Actions]
[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
CDUI Parameter Error (Normal Document)
OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it. 036-530 CDSReceive-Illegal Document
OF-14 FAX Card Fail [Error Type]
Job Fail
036-527 Illegal CDUI (Operator Doc.) [Fault Content]
[Error Type] CDS (control document) Receive occurred when the receiver and sender of an illegal document do not
match.
Job Fail
[Fault Content] [Detection Conditions]
CDUI Parameter Error (Operator Document) CDS (control document) Receive occurred when the receiver and sender of an illegal document do not
match.
[Detection Conditions]
[Corrective Actions]
CDUI Parameter Error (Operator Document)
Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Corrective Actions] sists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem per- OF-14 FAX Card Fail
sists, proceed to the following and repair it.
OF-14 FAX Card Fail
036-531 DMA channel 1 illegal closing
[Error Type]
036-528 Illegal CDUI (Control Doc.)
Job Fail
[Error Type]
[Fault Content]
Job Fail
• DMA Channel 1 was abnormally terminated.
[Fault Content] • (G4) Presentation received an illegal event.
CDUI Parameter Error (Control Document)
[Detection Conditions]
[Detection Conditions] • DMA Channel 1 was abnormally terminated.
CDUI Parameter Error (Control Document)
• (G4) Presentation received an illegal event.
[Corrective Actions] [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
sists, proceed to the following and repair it.
OF-14 FAX Card Fail
OF-14 FAX Card Fail

036-529 Illegal CDUI (Monitor Doc.) 036-532 DMA channel 2 illegal closing

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[Error Type]
Job Fail 036-535 White Line Transfer Error (Compress)
[Fault Content] [Error Type]
• DMA Channel 2 was abnormally terminated. Job Fail
• (G4) Presentation received an illegal event. [Fault Content]
[Detection Conditions] • White line transfer to encoded DICEP error occurred in data conversion.
• DMA Channel 2 was abnormally terminated. • (G4) Presentation received an illegal event.
• (G4) Presentation received an illegal event. [Detection Conditions]
[Corrective Actions] White line transfer to encoded DICEP error occurred in data conversion.
Check the remote machine settings and line status, then perform the operation again. If the problem per- [Corrective Actions]
sists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 FAX Card Fail
sists, proceed to the following and repair it.
OF-14 FAX Card Fail
036-533 Cannot convert resources
[Error Type] 036-536 White Line Transfer Error (Decomp)
Job Fail [Error Type]
[Fault Content] Job Fail
• Resources for converting data cannot be obtained. [Fault Content]
• (G4) Presentation received an illegal event. • White line transfer to decoded DICEP error occurred in data conversion.
[Detection Conditions] • (G4) Presentation received an illegal event.
• Resources for converting data cannot be obtained. [Detection Conditions]
• (G4) Presentation received an illegal event.
• White line transfer to decoded DICEP error occurred in data conversion.
[Corrective Actions] • (G4) Presentation received an illegal event.
Check the remote machine settings and line status, then perform the operation again. If the problem per- [Corrective Actions]
sists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 FAX Card Fail
sists, proceed to the following and repair it.
OF-14 FAX Card Fail
036-534 Decode Error in Data Convert
[Error Type] 036-537 No RTC during data convert
Job Fail [Error Type]
[Fault Content] Job Fail
• Decoding error occurred in data conversion. [Fault Content]
• (G4) Presentation received an illegal event.
• RTC was not detected in data conversion.
[Detection Conditions] • (G4) Presentation received an illegal event.
• Decoding error occurred in data conversion. [Detection Conditions]
• (G4) Presentation received an illegal event. • RTC was not detected in data conversion.
[Corrective Actions] • (G4) Presentation received an illegal event.
Check the remote machine settings and line status, then perform the operation again. If the problem per- [Corrective Actions]
sists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 FAX Card Fail sists, proceed to the following and repair it.
 OF-14 FAX Card Fail [Error Type]
Job Fail
036-538 Doc. descriptor analysis error [Fault Content]
[Error Type] Received page boundary without TU.
Job Fail [Detection Conditions]
[Fault Content] Received page boundary without TU.
DD (Document Descriptor) Analysis Error [Corrective Actions]
[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
DD (Document Descriptor) Analysis Error
OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it. 036-542 Relay Broadcast error in G4
OF-14 FAX Card Fail [Error Type]
Job Fail
036-539 Page Descriptor Analysis Error [Fault Content]
[Error Type] (G4) Relay Broadcast instruction error occurred in session.
Job Fail [Detection Conditions]
[Fault Content] (G4) Relay Broadcast instruction error occurred in session.
PD (Page Descriptor) Analysis Error [Corrective Actions]
[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
PD (Page Descriptor) Analysis Error
OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it. 036-550 Downloader Fail
OF-14 FAX Card Fail [Error Type]
Job Fail
036-540 Text Unit Analysis Error [Fault Content]
[Error Type] An error has occurred during the process of writing data to the FaxG4-ROM. (During DLD method)
Job Fail [Detection Conditions]
[Fault Content] An error was detected when writing data to the FaxG4-ROM
TU (Text Unit) Analysis Error Not able to carry out normal operation because ROM content is missing.
[Detection Conditions] [Corrective Actions]
TU (Text Unit) Analysis Error Retry job. If retry failed, replace the FaxG4-ROM and perform VerUP operation on the DLD method
again.
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it. 036-700 G4 Communication Error
OF-14 FAX Card Fail [Error Type]
Job Fail
036-541 Page boundary without TU [Fault Content]
G4 Communication Error

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[Detection Conditions] [Corrective Actions]
G4 Communication Error Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Corrective Actions] sists, proceed to the following and repair it.
OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
OF-14 FAX Card Fail 036-704 Undefined Command/Response 1104
[Error Type]
036-701 Receiving variable N(R) error Job Fail
[Error Type] [Fault Content]
Job Fail Undefined Command/Response
[Fault Content] [Detection Conditions]
Receive Status Variable N (R) Error Undefined Command/Response
[Detection Conditions] [Corrective Actions]
Receive Status Variable N (R) Error Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Corrective Actions] sists, proceed to the following and repair it.
OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
OF-14 FAX Card Fail 036-705 N2 timeout of Receive Timer
[Error Type]
036-702 Info frame size exceeded (NI) Job Fail
[Error Type] [Fault Content]
Job Fail Receive Confirmation Timer - Consecutive Timeout (N2 times timeout)
[Fault Content] [Detection Conditions]
Information frame size exceeded the limit (NI over). Receive Confirmation Timer - Consecutive Timeout (N2 times timeout)
[Detection Conditions] [Corrective Actions]
Information frame size exceeded the limit (NI over). Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Corrective Actions] sists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem per- OF-14 FAX Card Fail
sists, proceed to the following and repair it.
OF-14 FAX Card Fail 036-706 SABM Wait Timeout in G4
[Error Type]
036-703 Monitor/Unnumbered frame error Job Fail
[Error Type] [Fault Content]
Job Fail • SABM Wait Timeout
[Fault Content] • (G4) Data link cannot be connected.
Monitor/Unnumbered Frame Error [Detection Conditions]
[Detection Conditions] • SABM Wait Timeout
Monitor/Unnumbered Frame Error • (G4) Data link cannot be connected.
[Corrective Actions] [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it. sists, proceed to the following and repair it.
OF-14 FAX Card Fail OF-14 FAX Card Fail

036-707 UA wait Timeout in G4 036-710 FRMR Receive (Z=1)

[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
• UA Wait Timeout FRMR Receive (Z=1)
• (G4) Data link cannot be connected. [Detection Conditions]
[Detection Conditions] FRMR Receive (Z=1)
• UA Wait Timeout [Corrective Actions]
• (G4) Data link cannot be connected. Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Corrective Actions] sists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem per- OF-14 FAX Card Fail
sists, proceed to the following and repair it.
OF-14 FAX Card Fail 036-711 FRMR Receive (Y=1)
[Error Type]
036-708 Cannot establish link in G4 Job Fail
[Error Type] [Fault Content]
Job Fail FRMR Receive (Y=1)
[Fault Content] [Detection Conditions]
• Cannot Establish Link FRMR Receive (Y=1)
• (G4) Data link cannot be established. [Corrective Actions]
[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem per-
• Cannot Establish Link sists, proceed to the following and repair it.
• (G4) Data link cannot be established. OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-712 FRMR received (Z=1) W=1
sists, proceed to the following and repair it.
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
036-709 DISC receive before link close FRMR Receive (X=1) W=1 Included
[Error Type] [Detection Conditions]
Job Fail FRMR Receive (X=1) W=1 Included
[Fault Content] [Corrective Actions]
Link was force-closed (when DISC was received before the session).
Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
Link was force-closed (when DISC was received before the session). OF-14 FAX Card Fail

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036-716 Wrong LSI Send (Busy Timeout)
036-713 FRMR Receive (W=1) [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] LSI Send Error (Sending Busy, Timeout)
ERMR Receive (W=1) [Detection Conditions]
[Detection Conditions] LSI Send Error (Sending Busy, Timeout)
ERMR Receive (W=1) [Corrective Actions]
[Corrective Actions] Check the remote machine settings and line status, then perform the operation again. If the problem per-
Check the remote machine settings and line status, then perform the operation again. If the problem per- sists, proceed to the following and repair it.
sists, proceed to the following and repair it. OF-14 FAX Card Fail
OF-14 FAX Card Fail
036-717 Abnormal LSI operation
036-714 Global Address Receive [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] LSI Operation Error
Global Address Receive [Detection Conditions]
[Detection Conditions] LSI Operation Error
Global Address Receive [Corrective Actions]
[Corrective Actions] Check the remote machine settings and line status, then perform the operation again. If the problem per-
Check the remote machine settings and line status, then perform the operation again. If the problem per- sists, proceed to the following and repair it.
sists, proceed to the following and repair it. OF-14 FAX Card Fail
OF-14 FAX Card Fail
036-718 Disconnection Notice Timeout
036-715 Line Open Timeout in G4 [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] Disconnection Notice Timeout (10sec)
• Line Open Timeout (Including No HDLC Flag) [Detection Conditions]
• (G4) Flag cannot be received for 4sec or more. Disconnection Notice Timeout (10sec)
[Detection Conditions] [Corrective Actions]
• Line Open Timeout (Including No HDLC Flag) Check the remote machine settings and line status, then perform the operation again. If the problem per-
• (G4) Flag cannot be received for 4sec or more. sists, proceed to the following and repair it.
[Corrective Actions] OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it. 036-719 C Line On but I Line Off
OF-14 FAX Card Fail
[Error Type]
Job Fail
[Fault Content] [Corrective Actions]
Though Line C was turned ON, Line I was not turned ON. Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
OF-14 FAX Card Fail
Though Line C was turned ON, Line I was not turned ON.
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-723 Call cut while awaiting UA
sists, proceed to the following and repair it. [Error Type]
OF-14 FAX Card Fail Job Fail
[Fault Content]
036-720 C Line Off but I Line On After SABM was sent, call was cut off when waiting for UA.
[Error Type] [Detection Conditions]
Job Fail After SABM was sent, call was cut off when waiting for UA.
[Fault Content] [Corrective Actions]
Though Line C was turned OFF, Line I was not turned OFF. Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
OF-14 FAX Card Fail
Though Line C was turned OFF, Line I was not turned OFF.
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-724 Call cut while awaiting SABM
sists, proceed to the following and repair it. [Error Type]
OF-14 FAX Card Fail Job Fail
[Fault Content]
036-721 I Line Off during Transmission Call was cut off when waiting for SABM.
[Error Type] [Detection Conditions]
Job Fail Call was cut off when waiting for SABM.
[Fault Content] [Corrective Actions]
Line I was turned OFF during transmission. Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
Line I was turned OFF during transmission. OF-14 FAX Card Fail

[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-725 Disc received before session
sists, proceed to the following and repair it. [Error Type]
OF-14 FAX Card Fail Job Fail
[Fault Content]
036-722 Call cut during flag detect DISC was received before session.
[Error Type] [Detection Conditions]
Job Fail DISC was received before session.
[Fault Content] [Corrective Actions]
Call was cut off during remote flag detection. Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
OF-14 FAX Card Fail
Call was cut off during remote flag detection.

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[Corrective Actions]
036-726 Illegal header received Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
• Illegal Header Receive (Line Switching), Illegal Procedure (Packet Switching)
036-729 Illegal parameter of DT packet
• (G4) Other network errors. [Error Type]
[Detection Conditions] Job Fail

• Illegal Header Receive (Line Switching), Illegal Procedure (Packet Switching) [Fault Content]
• (G4) Other network errors. • DT Packet Parameter Error
[Corrective Actions] • (G4) Other network errors.
Check the remote machine settings and line status, then perform the operation again. If the problem per- [Detection Conditions]
sists, proceed to the following and repair it. • DT Packet Parameter Error
OF-14 FAX Card Fail • (G4) Other network errors.
[Corrective Actions]
036-727 Illegal parameter of CC packet Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
• CC Packet Parameter Error
036-730 Illegal parameter of RI packet
• (G4) Other network errors. [Error Type]
[Detection Conditions] Job Fail

• CC Packet Parameter Error [Fault Content]

• (G4) Other network errors. • RI Packet Parameter Error
[Corrective Actions] • (G4) Other network errors.

Check the remote machine settings and line status, then perform the operation again. If the problem per- [Detection Conditions]
sists, proceed to the following and repair it. • RI Packet Parameter Error
OF-14 FAX Card Fail • (G4) Other network errors.
[Corrective Actions]
036-728 Illegal parameter of CN packet Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
• CN Packet Parameter Error
036-731 Illegal parameter of IT packet
• (G4) Other network errors. [Error Type]
[Detection Conditions] Job Fail
• CN Packet Parameter Error [Fault Content]
• (G4) Other network errors. • IT Packet Parameter Error
• (G4) Other network errors.
[Detection Conditions] [Fault Content]
• IT Packet Parameter Error • Undefined Packet Receive
• (G4) Other network errors. • (G4) Other network errors.
[Corrective Actions] [Detection Conditions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- • Undefined Packet Receive
sists, proceed to the following and repair it. • (G4) Other network errors.
OF-14 FAX Card Fail [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per-
036-732 Illegal parameter of CI packet sists, proceed to the following and repair it.
[Error Type] OF-14 FAX Card Fail
Job Fail
[Fault Content] 036-735 CC Wait Timeout
• CI Packet Parameter Error [Error Type]
• (G4) Other network errors. Job Fail
[Detection Conditions] [Fault Content]
• CI Packet Parameter Error CC Wait Timeout
• (G4) Other network errors. [Detection Conditions]
[Corrective Actions] CC Wait Timeout
Check the remote machine settings and line status, then perform the operation again. If the problem per- [Corrective Actions]
sists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 FAX Card Fail sists, proceed to the following and repair it.
OF-14 FAX Card Fail
036-733 Illegal parameter of CF packet
[Error Type] 036-736 CF Wait Timeout
Job Fail [Error Type]
[Fault Content] Job Fail
• CF Packet Parameter Error [Fault Content]
• (G4) Other network errors. CF Wait Timeout
[Detection Conditions] [Detection Conditions]
• CF Packet Parameter Error CF Wait Timeout
• (G4) Other network errors. [Corrective Actions]
[Corrective Actions] Check the remote machine settings and line status, then perform the operation again. If the problem per-
Check the remote machine settings and line status, then perform the operation again. If the problem per- sists, proceed to the following and repair it.
sists, proceed to the following and repair it. OF-14 FAX Card Fail
OF-14 FAX Card Fail

036-737 CI received before G4 session

036-734 Undefined Packet Received [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
• CI Receive (Before the session ended)

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• (G4) A cut off request packet was received from the remote machine. [Corrective Actions]
[Detection Conditions] Check the remote machine settings and line status, then perform the operation again. If the problem per-
• CI Receive (Before the session ended) sists, proceed to the following and repair it.
• (G4) A cut off request packet was received from the remote machine. OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-741 SI received in transmission
sists, proceed to the following and repair it. [Error Type]
OF-14 FAX Card Fail Job Fail
[Fault Content]
036-738 DT Packet P(S ), P(R ) Error • SI Receive (In transmission)
[Error Type] • (G4) An unexpected restart packet was received.
Job Fail [Detection Conditions]
[Fault Content] • SI Receive (In transmission)
DT Packet P (S) and P (R) errors occurred. • (G4) An unexpected restart packet was received.
[Detection Conditions] [Corrective Actions]
DT Packet P (S) and P (R) errors occurred. Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Corrective Actions] sists, proceed to the following and repair it.
OF-14 FAX Card Fail
Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it.
OF-14 FAX Card Fail 036-742 SF received in transmission
[Error Type]
036-739 RR, RNR Packet P(S) Error Job Fail
[Error Type] [Fault Content]
Job Fail • SF Receive (In transmission)
[Fault Content] • (G4) An unexpected restart packet was received.
RR and RNR packet P (S) errors occurred. [Detection Conditions]
[Detection Conditions] • SF Receive (In transmission)
RR and RNR packet P (S) errors occurred. • (G4) An unexpected restart packet was received.
[Corrective Actions] [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it. sists, proceed to the following and repair it.
OF-14 FAX Card Fail OF-14 FAX Card Fail

036-740 Busy Timeout 036-743 DT Packet D Bit Error

[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
Busy Timeout D Bit error occurred in DT packet.
[Detection Conditions] [Detection Conditions]
Busy Timeout D Bit error occurred in DT packet.
[Corrective Actions] [Detection Conditions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- • Disconnection Notice Timeout (10sec)
sists, proceed to the following and repair it. • (G4) Data Link Failure
OF-14 FAX Card Fail [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per-
036-744 G4 Wait for Reply Timeout sists, proceed to the following and repair it.
[Error Type] OF-14 FAX Card Fail

Job Fail
[Fault Content] 036-747 Fast select response received
• Reply Timeout [Error Type]
• (G4) Network timer timed out. Job Fail
[Detection Conditions] [Fault Content]
• Reply Timeout Fast Select that limits responses received.
• (G4) Network timer timed out. [Detection Conditions]
[Corrective Actions] Fast Select that limits responses received.
Check the remote machine settings and line status, then perform the operation again. If the problem per- [Corrective Actions]
sists, proceed to the following and repair it.
Check the remote machine settings and line status, then perform the operation again. If the problem per-
OF-14 FAX Card Fail sists, proceed to the following and repair it.
OF-14 FAX Card Fail
036-745 G4 CN Wait Timeout
[Error Type] 036-748 Receive remote charge request
Job Fail [Error Type]
[Fault Content] Job Fail
• CN Wait Timeout [Fault Content]
• (G4) Network timer timed out. Receive Remote Charge Request
[Detection Conditions] [Detection Conditions]
• CN Wait Timeout Receive Remote Charge Request
• (G4) Network timer timed out. [Corrective Actions]
[Corrective Actions] Check the remote machine settings and line status, then perform the operation again. If the problem per-
Check the remote machine settings and line status, then perform the operation again. If the problem per- sists, proceed to the following and repair it.
sists, proceed to the following and repair it. OF-14 FAX Card Fail
OF-14 FAX Card Fail

036-749 Abnormal LCGN

036-746 G4 Data Link Disconnect Notice Timeout [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] LCGN Error
• Disconnection Notice Timeout (10sec) [Detection Conditions]
• (G4) Data Link Failure
LCGN Error

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[Corrective Actions] 036-753 Illegal TCC Parameter
Check the remote machine settings and line status, then perform the operation again. If the problem per- [Error Type]
sists, proceed to the following and repair it.
Job Fail
OF-14 FAX Card Fail
[Fault Content]
Parameter error occurred in TCC.
036-750 Illegal procedure 1301
[Detection Conditions]
[Error Type] Parameter error occurred in TCC.
Job Fail
[Corrective Actions]
[Fault Content] Check the remote machine settings and line status, then perform the operation again. If the problem per-
Illegal Procedure 1301 sists, proceed to the following and repair it.
[Detection Conditions] OF-14 FAX Card Fail
Illegal Procedure
[Corrective Actions] 036-754 Illegal TBR Parameter
Check the remote machine settings and line status, then perform the operation again. If the problem per- [Error Type]
sists, proceed to the following and repair it.
Job Fail
OF-14 FAX Card Fail
[Fault Content]
Parameter error occurred in TBR.
036-751 Illegal TCA Parameter
[Detection Conditions]
[Error Type] Parameter error occurred in TBR.
Job Fail
[Corrective Actions]
[Fault Content] Check the remote machine settings and line status, then perform the operation again. If the problem per-
Parameter error occurred in TCA. sists, proceed to the following and repair it.
[Detection Conditions] OF-14 FAX Card Fail
Parameter error occurred in TCA.
[Corrective Actions] 036-755 Illegal TDT Parameter
Check the remote machine settings and line status, then perform the operation again. If the problem per- [Error Type]
sists, proceed to the following and repair it.
Job Fail
OF-14 FAX Card Fail
[Fault Content]
036-752 Illegal TCR Parameter Parameter error occurred in TDT.
[Error Type] [Detection Conditions]
Job Fail Parameter error occurred in TDT.
[Fault Content] [Corrective Actions]
Parameter error occurred in TCR.
Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
Parameter error occurred in TCR. OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-756 Undefined transport block
sists, proceed to the following and repair it.
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content] [Corrective Actions]
Undefined Transport Block Receive Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
OF-14 FAX Card Fail
Undefined Transport Block Receive
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-760 TBR Wait Timeout
sists, proceed to the following and repair it. [Error Type]
OF-14 FAX Card Fail Job Fail
[Fault Content]
036-757 TCA Wait Timeout TBR Receive
[Error Type] [Detection Conditions]
Job Fail TBR Receive
[Fault Content] [Corrective Actions]
TCA Wait Timeout Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
OF-14 FAX Card Fail
TCA Wait Timeout
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-761 TDT block size error
sists, proceed to the following and repair it. [Error Type]
OF-14 FAX Card Fail Job Fail
[Fault Content]
036-758 TCR Wait Timeout TDT Block Size Error
[Error Type] [Detection Conditions]
Job Fail TDT Block Size Error
[Fault Content] [Corrective Actions]
TCR Wait Timeout Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
TCR Wait Timeout OF-14 FAX Card Fail

[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-762 G4 NetWork Disconnect Notice Timeout
sists, proceed to the following and repair it. [Error Type]
OF-14 FAX Card Fail Job Fail
[Fault Content]
036-759 TCC Wait Timeout • Disconnection Notice Timeout (10sec)
[Error Type] • (G4) Network Failure
Job Fail [Detection Conditions]
[Fault Content] • Disconnection Notice Timeout (10sec)
TCC Receive • (G4) Network Failure
[Detection Conditions]
TCC Receive

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[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-766 Illegal CSA Parameter
sists, proceed to the following and repair it.
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
036-763 Illegal procedure 1401 CSA Parameter Error
[Error Type] [Detection Conditions]
Job Fail
CSA Parameter Error
[Fault Content] [Corrective Actions]
Illegal Procedure 1401 Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
Illegal Procedure OF-14 FAX Card Fail
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-767 Illegal CSUI Parameter
sists, proceed to the following and repair it.
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
036-764 Illegal CSS Parameter CSUI Parameter Error
[Error Type] [Detection Conditions]
Job Fail
CSUI Parameter Error
[Fault Content] [Corrective Actions]
CSS Parameter Error
Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
CSS Parameter Error OF-14 FAX Card Fail
[Corrective Actions] 036-768 Illegal CSCC Parameter
Check the remote machine settings and line status, then perform the operation again. If the problem per- [Error Type]
sists, proceed to the following and repair it.
Job Fail
OF-14 FAX Card Fail
[Fault Content]
CSCC Parameter Error
036-765 Illegal CSE Parameter
[Detection Conditions]
[Error Type] CSCC Parameter Error
Job Fail
[Corrective Actions]
[Fault Content] Check the remote machine settings and line status, then perform the operation again. If the problem per-
CSE Parameter Error sists, proceed to the following and repair it.
[Detection Conditions] OF-14 FAX Card Fail
CSE Parameter Error
[Corrective Actions] 036-769 Illegal RSSP Parameter
Check the remote machine settings and line status, then perform the operation again. If the problem per- [Error Type]
sists, proceed to the following and repair it.
Job Fail
OF-14 FAX Card Fail
[Fault Content] [Corrective Actions]
RSSP Parameter Error Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
OF-14 FAX Card Fail
RSSP Parameter Error
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-773 Illegal RSUI Parameter
sists, proceed to the following and repair it. [Error Type]
OF-14 FAX Card Fail Job Fail
[Fault Content]
036-770 Illegal RSSN Parameter RSUI Parameter Error
[Error Type] [Detection Conditions]
Job Fail RSUI Parameter Error
[Fault Content] [Corrective Actions]
RSSN Parameter Error Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
OF-14 FAX Card Fail
RSSN Parameter Error
[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-774 Illegal RSCCP Parameter
sists, proceed to the following and repair it. [Error Type]
OF-14 FAX Card Fail Job Fail
[Fault Content]
036-771 Illegal RSEP Parameter RSCCP Parameter Error
[Error Type] [Detection Conditions]
Job Fail RSCCP Parameter Error
[Fault Content] [Corrective Actions]
RSEP Parameter Error Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
RSEP Parameter Error OF-14 FAX Card Fail

[Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- 036-775 Undefined command/response 1413
sists, proceed to the following and repair it. [Error Type]
OF-14 FAX Card Fail Job Fail
[Fault Content]
036-772 Illegal RSAP Parameter Undefined Command/Response
[Error Type] [Detection Conditions]
Job Fail Undefined Command/Response
[Fault Content] [Corrective Actions]
RSAP Parameter Error Check the remote machine settings and line status, then perform the operation again. If the problem per-
[Detection Conditions] sists, proceed to the following and repair it.
OF-14 FAX Card Fail
RSAP Parameter Error

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036-776 RSSN Receive 036-779 CSA Receive (Others)

[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
• RSSN Receive • CSA Receive (Others)
• (G4) Connection error was received from the session. (RSSN) • (G4) Session abortion was received.
[Detection Conditions] [Detection Conditions]
• RSSN Receive • CSA Receive (Others)
• (G4) Connection error was received from the session. (RSSN) • (G4) Session abortion was received.
[Corrective Actions] [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- Check the remote machine settings and line status, then perform the operation again. If the problem per-
sists, proceed to the following and repair it. sists, proceed to the following and repair it.
OF-14 FAX Card Fail OF-14 FAX Card Fail

036-777 G4 Line Disconnect Notice Timeout 036-780 CSS Wait Timeout

[Error Type] [Error Type]
Job Fail Job Fail
[Fault Content] [Fault Content]
Disconnection Notice Timeout (10sec) CSS Wait Timeout
[Detection Conditions] [Detection Conditions]
Disconnection Notice Timeout (10sec) CSS Wait Timeout
[Corrective Actions] [Corrective Actions]
Check the remote machine settings and line status, then perform the operation again. If the problem per- Poor line quality.
sists, proceed to the following and repair it. Perform the following procedure to repair the trouble by taking into account that the process method is dif-
OF-14 FAX Card Fail ferent depending on the remote machine and line status.
OF-11 FAX Job Fail
036-778 CSA received (wrong terminal)
[Error Type] 036-781 RSSP Wait Timeout
Job Fail [Error Type]
[Fault Content] Job Fail
• CSA Receive (Error at terminal) [Fault Content]
• (G4) Session abortion was received. RSSP Wait Timeout
[Detection Conditions] [Detection Conditions]
• CSA Receive (Error at terminal) RSSP Wait Timeout
• (G4) Session abortion was received. [Corrective Actions]
[Corrective Actions] Poor line quality.
Check the remote machine settings and line status, then perform the operation again. If the problem per- Perform the following procedure to repair the trouble by taking into account that the process method is dif-
sists, proceed to the following and repair it. ferent depending on the remote machine and line status.
OF-14 FAX Card Fail OF-11 FAX Job Fail
 036-785 CSUI/RSUI Wait Timeout
036-782 RSAP Wait Timeout [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] CSUI/RSUI Wait Timeout
RSAP Wait Timeout [Detection Conditions]
[Detection Conditions] CSUI/RSUI Wait Timeout
RSAP Wait Timeout [Corrective Actions]
[Corrective Actions] Poor line quality.
Poor line quality. Perform the following procedure to repair the trouble by taking into account that the corrective action is
Perform the following procedure to repair the trouble by taking into account that the process method is different depending on the remote machine and line status.
different depending on the remote machine and line status. OF-11 FAX Job Fail
OF-11 FAX Job Fail
036-786 Incorrect Password (RSSN)
036-783 RSEP Wait Timeout [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] ’Incorrect Password’ (RSSN) was returned from the remote machine.
RSEP Wait Timeout [Detection Conditions]
[Detection Conditions] ’Incorrect Password’ (RSSN) was returned from the remote machine.
RSEP Wait Timeout [Corrective Actions]
[Corrective Actions] Poor line quality.
Poor line quality. Perform the following procedure to repair the trouble by taking into account that the process method is
Perform the following procedure to repair the trouble by taking into account that the process method is different depending on the remote machine and line status.
different depending on the remote machine and line status. OF-11 FAX Job Fail
OF-11 FAX Job Fail
036-787 Wrong Password-Polling Error for Remote
036-784 RSCCP Wait Timeout [Error Type]
[Error Type] Job Fail
Job Fail [Fault Content]
[Fault Content] ’Incorrect Polling Password’ (RSSP) was returned from the remote machine.
RSCCP Wait Timeout [Detection Conditions]
[Detection Conditions] ’Incorrect Polling Password’ (RSSP) was returned from the remote machine.
RSCCP Wait Timeout [Corrective Actions]
[Corrective Actions] Poor line quality.
Poor line quality. Perform the following procedure to repair the trouble by taking into account that the process method is
Perform the following procedure to repair the trouble by taking into account that the process method is different depending on the remote machine and line status.
different depending on the remote machine and line status. OF-11 FAX Job Fail
OF-11 FAX Job Fail
036-788 Poll Send Error at Remote
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[Error Type] [Detection Conditions]
Job Fail RSSN was sent when setting password.
[Fault Content] [Corrective Actions]
’No Poll Send Original’ (RSSP) was returned from the remote machine. 1. Repeat the operation.
[Detection Conditions] 2. Check if the remote machine is ok.
’No Poll Send Original’ (RSSP) was returned from the remote machine.
[Corrective Actions] 036-792 CSE Received after RSSP Send
If the problem persists, perform the following procedure to repair it. [Error Type]
OF-11 FAX Job Fail Job Fail
[Fault Content]
036-789 No Password for RSSP Receive CSE was received after RSSP was sent.
[Error Type] [Detection Conditions]
Job Fail CSE was received after RSSP was sent.
[Fault Content] [Corrective Actions]
No password for RSSP was received for the CSS PA password entered. Check if the remote machine is ok and repeat the operation. If the problem persists, perform the following
[Detection Conditions] procedure to repair it.
No password for RSSP was received for the CSS PA password entered. OF-14 FAX Card Fail

[Corrective Actions]
Poor line quality. 036-793 Select communication error
Perform the following procedure to repair the trouble by taking into account that the process method is dif- [Error Type]
ferent depending on the remote machine and line status. Job Fail
OF-11 FAX Job Fail [Fault Content]
Selective Transmission Error
036-790 Polling rejected by remote [Detection Conditions]
[Error Type] Selective Transmission Error
Job Fail [Corrective Actions]
[Fault Content] Check if the remote machine is ok and repeat the operation. If the problem persists, perform the following
RSSP without send rights was received in Poll Receive. procedure to repair it.
[Detection Conditions] OF-14 FAX Card Fail

RSSP without send rights was received in Poll Receive.

[Corrective Actions] 036-794 Line cut during ISDN mode
1. Repeat the operation. [Error Type]
2. Check if the remote machine is ok. Job Fail
[Fault Content]
036-791 Set Password-RSSP Received • Calling cut off during ISDN communication
[Error Type] • The ISDN session received an illegal event.
Job Fail [Detection Conditions]
[Fault Content] • Calling cut off during ISDN communication
• The ISDN session received an illegal event.
RSSN was sent when setting password.
[Corrective Actions] OF-14 FAX Card Fail
Check that the telephone line is installed properly, and then wait for a while before sending again.
If it did not improve, check that the recipient machine is not in memory full/HDD full/maintenance state. If that is 036-798 Illegal RDEP Parameter
the case, send again when the recipient machine is in normal state and check.
[Error Type]
If the problem persists, perform the following procedure to repair it.
Job Fail
OF-14 FAX Card Fail
[Fault Content]
036-795 Canceled by remote station RDEP Parameter Error
[Error Type] [Detection Conditions]
Job Fail
RDEP Parameter Error
[Fault Content] [Corrective Actions]
Disconnected because the remote machine does not support multi-copying.
Check if the remote machine is ok and repeat the operation. If the problem persists, perform the following
[Detection Conditions] procedure to repair it.
Disconnected because the remote machine does not support multi-copying. OF-14 FAX Card Fail
[Corrective Actions]
Check if the remote machine is ok and repeat the operation. If the problem persists, perform the following 036-799 Illegal RDDP Parameter
procedure to repair it.
[Error Type]
OF-14 FAX Card Fail
Job Fail
[Fault Content]
036-796 Sent without multiple sets RDDP Parameter Error
[Error Type] [Detection Conditions]
Job Fail
RDDP Parameter Error
[Fault Content] [Corrective Actions]
Normal sending was performed because the remote machine does not support multi-copying.
Check if the remote machine is ok and repeat the operation. If the problem persists, perform the following
[Detection Conditions] procedure to repair it.
Normal sending was performed because the remote machine does not support multi-copying. OF-14 FAX Card Fail
[Corrective Actions]
Check if the remote machine is ok and repeat the operation. If the problem persists, perform the following
procedure to repair it.
OF-14 FAX Card Fail

036-797 Illegal procedure 1501

[Error Type]
Job Fail
[Fault Content]
Illegal Procedure 1501
[Detection Conditions]
Illegal Procedure
[Corrective Actions]
Check if the remote machine is ok and repeat the operation. If the problem persists, perform the following
procedure to repair it.

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041-500 Write to IOT-ROM error detection (During DLD method)
[Error Type]
Job Fail
[Fault Content]
An error has occurred during the process of writing data to the IOT-ROM. (During DLD method)
[Detection Conditions]
An error was detected when writing data to the IOT-ROM.
Not able to carry out normal operation because ROM content is missing.
[Corrective Actions]
Retry job. If retry failed, replace the IOT-ROM and perform VerUP operation on the DLD method again.
041-501 Write to IOT-NVM-ROM error detection (During DLD
method)
[Error Type]
Job Fail
[Fault Content]
Write to IOT-NVM-ROM error detection (During DLD method)
[Detection Conditions]
An error was detected when writing data to the IOT-NVM-ROM.
Not able to carry out normal operation because ROM content is missing.
[Corrective Actions]
Retry job. If retry failed, replace the IOT-NVM-ROM and perform VerUP operation on the DLD method
again.

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048-500 IF-Module ROM Write Error
[Error Type]
Job
[Fault Content]
Error was detected when writing into the IF-Module ROM
[Detection Conditions]
When the entire machine has entered the Download mode and was downloading each ROM data using
the standard method (procedures), write to the IF-Module ROM has failed.
[Corrective Actions]
Turn the power OFF and ON.
If the problem persists, perform the following procedure:
Replace the IF-Module ROM, then perform download using the DLD method.

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049-500 HCS1 ROM Write Error [Error Type]
[Error Type] Operation

Job [Fault Content]

[Fault Content] HCS1 Dolly Eject Button Pressed

Error was detected when writing into the HCS1 ROM [Detection Conditions]
[Detection Conditions] 1. The HCS1 Eject Button was pressed
2. ’Eject’ was instructed from an external Controller.
When the entire machine has entered the Download mode and was downloading each ROM data using
the standard method (procedures), write to the HCS1 ROM has failed. 3. Others
[Corrective Actions] [Corrective Actions]
Turn the power OFF and ON. Perform the following.
If the problem persists, perform the following procedure: 1. Do not press the HCS1 Eject button.
If the problem persists even after retrying, replace the HCS1 ROM, then perform download using the 2. Request that the customer do not issue ’Eject’ instruction from external Controllers.
DLD method. If the problem persists, perform the following procedures:
As it is not physically possible for ’49-973 to occur without pressing the Eject Button’, if the problem per-
sists, the cause would be the Controller software. Request for the Support Department to upgrade the
049-700 Out tray changed from stacker1 software to the patched version.
[Error Type]
Warning
[Fault Content]
Change the output destination from the Stacker to another Tray.
[Detection Conditions]
Error was detected when writing into the HCF-ROM
Does not operate normally because the ROM content has been erased
[Corrective Actions]
If the error remains even after retrying, replace the HCF-ROM, and download again to perform the
upgrade.

049-950 HCS1 MIX SIZE STACK Fail

[Error Type]
Operation
[Fault Content]
HCS1 Mixed Size Stack Unavailable
[Detection Conditions]
When the Controller NVM is in ’Mixed Stack Prohibited Setting’ state, a transfer request that results in
Mixed Stack was received.
[Corrective Actions]
If the problem persists even after the Controller NVM is set to ’Mix Stack Allowed’, the cause would be the
Controller software.
Request for the Support Department to upgrade the software to the patched version.

049-973 Stacker Extraction button was pushed

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062-394 Cont PWBA Memory Fail
[Error Type]
Sub
[Fault Content]
Cont PWBA Memory Fail
[Detection Conditions]
It was detected that Read/Write were not available to the Controller PWBA RAM (Gap Memory).
[Corrective Actions]
Perform the following.
1. Turn the power OFF then ON.
2. Replace the Controller-PWB.

062-500 Write to IISS-ROM error detection (During DLD method)

[Error Type]
Job Fail
[Fault Contents]
An error has occurred during the process of writing data to the IISS-ROM. (During DLD method)
[Detection Conditions]
An error was detected when writing data to the IISS-ROM.
Not able to carry out normal operation because ROM content is missing.
[Corrective Actions]
Retry job. If retry failed, replace the IISS-ROM and perform VerUP operation on the DLD method again.

062-790 Possible Prohibited Originals

[Error Type]
Job Fail
[Fault Content]
PreIPS X Recognition Fail
[Detection Conditions]
PreIPS PWB has recognized X.
[Corrective Actions]
Do the same operation again.
If the problem occurs frequently, replace the IISS-PWBA.

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063-500 Write to IISS-Extension-ROM error detection (During
DLD method)
[Error Type]
Job Fail
[Fault Content]
An error has occurred during the process of writing data to the IISS-Extension-ROM. (During DLD
method)
[Detection Conditions]
An error was detected when writing data to the IISS-Extension-ROM.
Not able to carry out normal operation because ROM content is missing.
[Corrective Actions]
Retry job. If retry failed, replace the IISS-Extension-ROM and perform VerUP operation on the DLD
method again.

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071-940 Tray#1 LiftUp NG
[Error Type]
Operation Fail
[Fault Content]
Tray#1 LiftUp NG
[Detection Conditions]
TBD
[Corrective Actions]
TBD

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072-940 Tray#2/TTM#2 LiftUp NG
[Error Type]
Operation Fail
[Fault Content]
Tray#2/TTM#2 LiftUp NG
[Detection Conditions]
TBD
[Corrective Actions]
TBD

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073-940 Tray#3/TTM#3 LiftUp NG
[Error Type]
Operation Fail
[Fault Content]
Tray#3/TTM#3 LiftUp NG
[Detection Conditions]
TBD
[Corrective Actions]
TBD

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074-940 Tray#4 LiftUp NG
[Error Type]
Operation
[Fault Content]
Tray#4 LiftUp NG
[Detection Conditions]
During the Tray 4 Lift Up, the Tray 4 Level Sensor does not turn ON within the specified time.
[Corrective Actions]
• As the Level Sensor of this Tray did not turn ON within the specified time, check and fix the following:
• The relevant Level Sensor for operation failure
• The relevant Feed Motor for operation failure
• The drive system from the Motor to the Bottom Plate for operation failure
• The Tray for Paper misload
• The Tray for existence of objects other than Paper

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077-911 Paper size mismatch, job contniue
[Error Type]
operation
[Fault Content]
Tray Paper Size Mismatch. User intervention (the user has changed paper size to continue printing.)
[Detection Conditions]
The selected paper size is different from the size of the paper loaded.
[Corrective Actions]
To make the tray paper size the same as the new paper size selected through the user intervention, load
paper of the selected size and do the operation for restarting printing (the check operation).

077-967 Paper kind mismatch (APS job)

[Error Type]
Operation
[Fault Content]
Paper type mismatch in the APS or printing from a tray with the wrong paper type (Message will appear
and then change into Confirm screen)
[Detection Conditions]
The selected paper type and the pre-set paper type are different.
[Corrective Actions]
Either set the selected paper type, or proceed with restarting print job (confirm operation) following the
user input state.
If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail

077-968 Paper kind mismatch, job contniue

[Error Type]
Operation
[Fault Content]
Tray paper type mismatch, user input 2 (Change the paper type in tray and continue printing)
[Detection Conditions]
The selected paper type and the pre-set paper type are different
[Corrective Actions]
Proceed with restarting print job (confirm operation) following the user input state after setting the
selected paper type.
If the problem persists, refer to the following procedure to repair it.
OF-09 Common Job Fail

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078-500 Write to HCF-ROM error detection (During DLD method) [Detection Conditions]
[Error Type] • Nothing is detected when the HCF tray is inserted.
• This occurs when IOT starts feeding paper from the HCF. However, no jam occurs because no paper is
Job Fail
actually fed.
[Fault Content] • Details of operations causing this fault:
An error has occurred during the process of writing data to the HCF-ROM. (During DLD method)
1. At the start of a copy/printer job with ’2000A3-HCF Tray selected’
[Detection Conditions] ATS does not work to shift from ’Mismatch Status 2000A3-HCF’ to ’Another Tray’; thus an Opera-
An error was detected when writing data to the HCF-ROM tion Error message always appears.
Not able to carry out normal operation because ROM content is missing. 2. Copy/Printer APS Job
[Corrective Actions] After 2000A3-HCF is selected, there is no tray else for selection.
Retry job. If retry failed, replace the HCF-ROM and perform VerUP operation on the DLD method again. [Corrective Actions]
1. Load proper paper in the HCF to continue the job. Load proper paper without canceling the job with the
error screen displayed, then insert the HCF tray. The error screen will be cleared.
078-940 2000A3-HCF paper misset
2. Cancel the job. Adjust ’Non-standard Paper Size Set Value’ to the size of the paper. Resume the job.
[Error Type] If the problem persists, refer to Generic Sensor FIP and check the sensor.
Operation Fail
If the problem still persists, go to the following procedure to resolve it.
[Fault Content] OF-09 Common Job Fail
It is detected that paper is loaded by mistake in a space of 2000A3-HCF.
[Detection Conditions] 078-942 4000A3HCF lower tray paper misset
• Nothing is detected when the HCF tray is inserted.
[Error Type]
• This occurs when IOT starts feeding paper from the HCF. However, no jam occurs because no paper is
operation
actually fed.
• Details of operations causing this fault: [Fault Content]
1. At the start of a copy/printer job with ’2000A3-HCF Tray selected’ When there is paper in open space, ’paper misplaced’ is detected for the purpose of prohibiting Tray Lift
Up.
ATS does not work to shift from ’Mismatch Status 2000A3-HCF’ to ’Another Tray’; thus an Opera-
tion Error message always appears. [Detection Conditions]
2. Copy/Printer APS Job Detects paper or an foreign object misplaced in open area in the lower tray of 4000A3HCF.
After 2000A3-HCF is selected, there is no tray else for selection. [Corrective Actions]
[Corrective Actions] Slide out the 4000A3HCF lower tray and remove the paper/foreign object from any space other than the
1. Load paper properly in the HCF to continue the job. Load paper properly without canceling the job with paper installing area.
the error screen displayed, then insert the HCF tray. The error screen will be cleared. If the above does not resolve the problem, check the sensor seeing General Sensor FIP.
2. Cancel the job. Adjust ’Non-standard Paper Size Set Value’ to the size of the paper. Resume the job. If the problem still persists, resolve the problem seeing the following.
If the problem persists, refer to Generic Sensor FIP and check the sensor. OF-09 Common Job Fail
If the problem still persists, go to the following procedure to resolve it.
OF-09 Common Job Fail 078-943 4000A3HCF lower tray size mismatch
[Error Type]
078-941 2000A3-HCF size mismatch operation
[Error Type] [Fault Content]
Operation Fail The width of non-standard paper in fast scan in the 4000A3HCF lower tray is different.
[Fault Content] [Detection Conditions]
Due to a mismatch in 2000A3-HCF non-standard paper width in fast scan, the 2000A3-HCF tray cannot Detects the mismatched width of non-standard paper in fast scan in the 4000A3HCF lower tray.
be adjusted in position.

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[Corrective Actions]
Slide out the 4000A3HCF lower tray and install proper-sized paper, or adjust non-standard paper size
setting to actual paper size.
If the above does not resolve the problem, check the sensor seeing General Sensor FIP.
If the problem still persists, resolve the problem seeing the following.
OF-09 Common Job Fail
091-407 Drum K CRUM Data Trouble Info [Corrective Actions]
[Fault Name] Remove and reinstall the Drum Cartridge
Replace the Drum Cartridge
Drum K CRUM Data Trouble Info
[Error Type] 091-427 Drum M CRUM Trouble Info
Information [Fault Name]
[Fault Content] Drum M CRUM Trouble Info
Drum K CRUM Data Trouble Info [Error Type]
[Detection Conditions] Information
DRUM K CRUM Comm Fail [Fault Content]
DRUM K CRUM Data Broken Drum M CRUM Trouble Info
DRUM K CRUM Data Mismatch [Detection Conditions]
When any of the above has occurred. DRUM M CRUM Comm Fail
[Corrective Actions] DRUM M CRUM Data Broken
Remove and reinstall the Drum Cartridge Drum M CRUM Data Mismatch
Replace the Drum Cartridge When any of the above has occurred.
091-417 Drum Y CRUM Trouble Info [Corrective Actions]
[Fault Name] Remove and reinstall the Drum Cartridge
Replace the Drum Cartridge
Drum Y CRUM Trouble Info
[Error Type] 091-437 Drum C CRUM Trouble Info
Information [Fault Name]
[Fault Content] Drum C CRUM Trouble Info
Drum Y CRUM Trouble Info [Error Type]
[Detection Conditions] Information
DRUM Y CRUM Comm Fail [Fault Content]
DRUM Y CRUM Data Broken Drum C CRUM Trouble Info
Drum Y CRUM Data Mismatch [Detection Conditions]
When any of the above has occurred. DRUM C CRUM Comm Fail
[Corrective Actions] DRUM C CRUM Data Broken
Remove and reinstall the Drum Cartridge Drum C CRUM Data Mismatch
Replace the Drum Cartridge When any of the above has occurred.
091-424 Drum K Life End [Corrective Actions]
[Fault Name] Remove and reinstall the Drum Cartridge
Replace the Drum Cartridge
Drum K Life End
[Error Type] 091-442 Drum Cartridge CRUM Trouble Info
Information [Fault Name]
[Fault Content] Drum Cartridge CRUM Trouble Info
Drum K Life End [Error Type]
[Detection Conditions] Information
The DRUM K Life End (Dead Stop) has occurred.

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[Fault Content]
Drum Cartridge CRUM Trouble Info
[Detection Conditions]
DRUM CARTRIDGE CRUM Comm Fail
DRUM CARTRIDGE CRUM Data Broken
DRUM CARTRIDGE CRUM Data Mismatch
When any of the above has occurred.
[Corrective Actions]
Remove and reinstall the Drum Cartridge
093-426 Toner K CRUM Trouble Info TONER M CRUM Data Broken
TONER M CRUM Data Mismatch
[Fault Name]
When any of the above has occurred.
Toner K CRUM Trouble Info
[Corrective Actions]
[Error Type]
Remove and reinstall the Toner Cartridge
Information
Replace the Toner Cartridge
[Fault Content]
Toner K CRUM Trouble Info
093-429 Toner C CRUM Trouble Info
[Detection Conditions] [Fault Name]
Toner C CRUM Trouble Info
TONER K CRUM Comm Fail
TONER K CRUM Data Broken [Error Type]
TONER K CRUM Data Mismatch Information
When any of the above has occurred. [Fault Content]
[Corrective Actions] Toner C CRUM Trouble Info
Remove and reinstall the Toner Cartridge [Detection Conditions]
Replace the Toner Cartridge TONER C CRUM Comm Fail
093-427 Toner Y CRUM Trouble Info TONER C CRUM Data Broken
TONER C CRUM Data Mismatch
[Fault Name]
When any of the above has occurred.
Toner Y CRUM Trouble Info
[Corrective Actions]
[Error Type]
Remove and reinstall the Toner Cartridge
Information
Replace the Toner Cartridge
[Fault Content]
Toner Y CRUM Trouble Info
093-432 Toner K1 Near Life End
[Detection Conditions] [Fault Name]
Toner K1 Near Life End
TONER Y CRUM Comm Fail
TONER Y CRUM Data Broken [Error Type]
TONER Y CRUM Data Mismatch Information
When any of the above has occurred. [Fault Content]
[Corrective Actions] Toner K1 Near Life End
Remove and reinstall the Toner Cartridge [Detection Conditions]
Replace the Toner Cartridge The remaining Toner amount is low
093-428 Toner M CRUM Trouble Info (This is used when both K1 and K2 exist and there is a need to perform individual detection for them)

[Fault Name] [Corrective Actions]

Replace the K1 Toner
Toner M CRUM Trouble Info
[Error Type] 093-433 Toner K2 Near Life End
Information [Fault Name]
[Fault Content] Toner K2 Near Life End
Toner M CRUM Trouble Info [Error Type]
[Detection Conditions] Information
TONER M CRUM Comm Fail

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[Fault Content] [Detection Conditions]
Toner K2 Near Life End DRUM/TONER K CRUM Comm Fail
[Detection Conditions] DRUM/TONER K CRUM Data Broken
The remaining Toner amount is low DRUM/TONER K CRUM Data Mismatch
(This is used when both K1 and K2 exist and there is a need to perform individual detection for them) When any of the above has occurred.
[Corrective Actions] [Corrective Actions]
Replace the K2 Toner Remove and reinstall the Drum/Toner Cartridge
Replace the Drum/Toner Cartridge
093-434 Drum/Toner Cartridge K Near Empty
[Fault Name] 093-940 Toner Y CRUM Comm Fail
Drum/Toner Cartridge K Near Empty [Error Type]
[Error Type] Operation Fail

Information [Fault Content]

[Fault Content] Toner Y CRUM Comm Fail

The Drum/Toner Cartridge K is reaching the end of its lifespan. [Detection Conditions]
[Detection Conditions] TBD
The Drum/Toner Cartridge needs to be replaced soon. [Corrective Actions]
[Corrective Actions] TBD

Replace the Drum/Toner Cartridge.

093-435 Drum/Toner Cartridge Quality Empty

[Fault Name]
Drum/Toner Cartridge Quality Empty
[Error Type]
Information
[Fault Content]
Drum/Toner Cartridge Quality Empty
[Detection Conditions]
The Drum/Toner Toner Cartridge has ran out of toner or has reached the end of its lifespan. (Print opera-
tion still continues)
[Corrective Actions]
Replace the Drum/Toner Toner Cartridge.

093-436 Drum/Toner Cartridge CRUM Trouble Info

[Fault Name]
Drum/Toner Cartridge CRUM Trouble Info
[Error Type]
Information
[Fault Content]
Drum/Toner Cartridge CRUM Trouble Info
102-311 USB Dongle Access Fail [Corrective Actions]
[Fault Name] Check if the USB Dongle has been installed properly.
If the problem still persists, perform the following:
USB Dongle Access Fail
OF-01 Common System Fail
[Error Type]
System
[Fault Content] 102-314 USB Dongle IOT Speed Setting Fail
USB Dongle Access Failure [Fault Name]
[Detection Conditions] USB Dongle IOT Speed Setting Fail

USB Dongle access failed during the initial installation by the USB Dongle. [Error Type]
[Corrective Actions] System

Check if the USB Dongle has been installed properly. [Fault Content]
If the problem still persists, perform the following: USB Dongle IOT Speed Key Write Failure
OF-01 Common System Fail [Detection Conditions]
Setting the IOT Speed Setting Key failed during the initial installation by the USB Dongle.
102-312 USB Dongle Illegal MAC Address Fail [Corrective Actions]
[Fault Name] Check if the USB Dongle has been installed properly.
If the problem still persists, perform the following:
USB Dongle Illegal MAC Address Fail
OF-01 Common System Fail
[Error Type]
System
[Fault Content] 102-315 USB Dongle SW Key Setting Fail
USB Dongle Illegal MAC Address [Fault Name]
[Detection Conditions] USB Dongle SW Key Setting Fail

It was detected that MAC address of another M/C was recorded in the dongle during the initial installation [Error Type]
by the USB Dongle. System
[Corrective Actions] [Fault Content]
Check if the USB Dongle has been installed properly. USB Dongle SW Key Write Failure
If the problem still persists, perform the following: [Detection Conditions]
OF-01 Common System Fail Setting the SW Key failed during the initial installation by the USB Dongle.
[Corrective Actions]
102-313 USB Dongle Illegal IOT Speed Key Fail Check if the USB Dongle has been installed properly.
[Fault Name] If the problem still persists, perform the following:
USB Dongle Illegal IOT Speed Key Fail OF-01 Common System Fail
[Error Type]
System 102-316 USB Dongle Supply Setting Setting Fail
[Fault Content] [Fault Name]
USB Dongle Illegal IOT Speed Key USB Dongle Supply Setting Setting Fail
[Detection Conditions] [Error Type]
An illegal IOT Speed Setting Key was detected during the initial installation by the USB Dongle. System
[Fault Content] USB Dongle Supply Setting Setting Failure

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[Detection Conditions] [Error Type]
Setting the Supply Setting failed during the initial installation by the USB Dongle. System
[Corrective Actions] [Fault Content]
Check if the USB Dongle has been installed properly. USB Dongle NVM Rewriting List Process Failure
If the problem still persists, perform the following: [Detection Conditions]
OF-01 Common System Fail The NVM Rewriting List process failed during the initial installation by the USB Dongle.
[Corrective Actions]
102-317 USB Dongle Page Pack Setting Fail Check whether the correct USB Dongle is used. When the HDD is installed, check whether failures are
[Fault Name] found in the HDD.
If the problem still persists, perform the following:
USB Dongle Page Pack Setting Fail
OF-01 Common System Fail
[Error Type]
System
[Fault Content] 102-356 EWS Soft Fail
USB Dongle Page Pack Setting Failure [Error Type]
[Detection Conditions] System Fail

Setting the Page Pack failed during the initial installation by the USB Dongle. [Fault Content]
[Corrective Actions] Fatal error related to EWS.

Check if the USB Dongle has been installed properly. [Detection Conditions]
If the problem still persists, perform the following: Fatal error related to EWS.
OF-01 Common System Fail Due to an error in software processing, subsequent processes cannot be performed.
[Corrective Actions]
102-318 USB Dongle Country Code Setting Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-01 Common System Fail
[Fault Name]
OF-02 HDD System Fail
USB Dongle Country Code Setting Fail
OF-03 NET/USB System Fail
[Error Type] NOTE:
System Replace the ESS PWB last.
[Fault Content]
102-380 MF UI cont Soft Fatal error
USB Dongle Country Code Setting Failure
[Error Type]
[Detection Conditions]
System Fail
Setting the country code failed during the initial installation by the USB Dongle.
[Fault Content]
[Corrective Actions]
Fatal error of MF UI cont.
Check if the USB Dongle has been installed properly.
If the problem still persists, perform the following:
[Detection Conditions]
Fatal error of MF UI cont.
OF-01 Common System Fail
Due to an error in software processing, subsequent processes cannot be performed.
[Corrective Actions]
102-319 USB Dongle NVM List Setting Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Name] OF-04 Panel System Fail
USB Dongle NVM List Setting Fail
102-381 Data Link Layer Error (UI-Panel)
[Error Type]
System Fail
[Fault Content]
Controller - MF UI panel:
Transmission Error at Data Link Layer occurred.
[Detection Conditions]
During transmission between the ESS and the Panel, the ESS detected an initialization error of the
Scope, a message send error or a retrieve error for receiving data.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-04 Panel System Fail

102-382 Application Layer Command Error (UI-Panel)

[Error Type]
System Fail
[Fault Content]
Controller - MF UI panel:
Application Level Command Error
[Detection Conditions]
A necessary parameter was not sent from the Panel, an length error was detected in a variable parame-
ter, or the confirmation message was not returned for a specified time after the request message had
been sent to the Panel.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-04 Panel System Fail

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103-310 Hybrid Water Mark Not Exist OF-01 Common System Fail

[Error Type]
Sys 103-313 SW Option Fail (IISS Mem for HWM Not Exist)
[Fault Content] [Error Type]
’Secure Watermark Kit’ cannot be made available because the Hybrid Watermark Detection H/W is not System Fail
installed. [Fault Content]
[Detection Conditions] [SW optional function not achieved] The ’Secure Watermark Kit’ did not become available because of
The Hybrid Watermark Detection H/W cannot be detected although the ’Hybridwater Mark Detection H/ insufficient IISS Ext Memory.
W Installed’ is set in the system data. [Detection Conditions]
[Corrective Actions] When the optional HWM function is being enabled, the system detected that the IISS Ext Memory (Slot1:
Check the installation of the Hybrid Watermark Detection H/W. If it is installed, turn the power OFF then 128MB + Slot: 128MB or larger) is not installed.
ON. If the problem persists, replace the Hybrid Watermark Detection H/W or the IISS board. [Corrective Actions]
If the problem persists, perform the following procedure: Check the installation of the IISS Ext Memory (Slot1: 128MB + Slot: 128MB or larger). After checking the
OF-01 Common System Fail installation, turn the power OFF then ON. If the problem persists, replace the IISS Ext board.
103-314 Possible Prohibited Originals (System Fail)
103-311 Hybrid Water Mark Setting Mismatch [Fault Name]
[Error Type] Possible Prohibited Originals (System Fail)
SysR [Error Type]
[Fault Content] System
The Secure Watermark Kit did not become enabled [Fault Content]
[Detection Conditions] PreIPS X Authentication Fail (System Fail)
Although the Hybrid Watermark Detection H/W is detected, it did not become enabled in the system data. [Detection Conditions]
[Corrective Actions]
Set the Hybrid Watermark Detection H/W Availability in the system data to ’Available’. [Corrective Actions]
If the problem persists, perform the following procedure: Turn the power OFF and ON.
OF-01 Common System Fail If this occurs frequently, replace the IISS-PWBA.

103-312 Hybrid Water Mark Not Exist (Back Side) If the problem persists, perform the following procedure to repair it.
[Error Type] OF-01 Common System Fail
Sys
[Fault Content]
’Secure Watermark Kit’ cannot be made available because the Hybrid Watermark Detection H/W for
Document Side 2 is not installed.
[Detection Conditions]
The Hybrid Watermark Detection H/W for Document Side 2 cannot be detected although the ’Hybridwa-
ter Mark Detection H/W Installed’ is set in the system data.
[Corrective Actions]
Check the installation of the Hybrid Watermark Detection H/W for Document Side 2. If it is installed, turn
the power OFF then ON. If the problem persists, replace the Hybrid Watermark Detection H/W or the IISS
board.
If the problem persists, perform the following procedure:

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112-700 Punch Dust Near Full
[Error Type]
Warning
[Fault Content]
Punch Dust Near Full
[Detection Conditions]
Punch Dust Box is detected to be full.
[Corrective Actions]
Clear the Punch Dust scrap.

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116-210 MediaReader Faital Error [Error Type]
[Error Type] Service Fail

Service Fail [Fault Content]

[Fault Content] Download failed to initialize when transitioning to Download Mode

[Media Reader] Fatal error of Reader. (During Normal Mode or Forced Download Mode)

[Detection Conditions] [Detection Conditions]

The Downloader software that processes downloads within the ESS failed to initialize during transition
This error was detected in the OSDD.
into Download Mode.
[Corrective Actions]
[Corrective Actions]
1. Turn the power OFF then ON.
Check the system memory connection of the Controller Board.
2. Replace the Media Reader, or USB Cable, or Extended Board for Media Reader connection.
If the problem occurs frequently, replace the Controller Board.
If the problem persists, refer to the following procedure to repair it.
If the problem persists, refer to the following procedure to repair it.
OF-01 Common System Fail
OF-01 Common System Fail

116-211 MediaReader Cable No Joint 116-310 ESS Font ROM DIMM #2 Check Fail
[Error Type]
[Error Type]
Service Fail
System Fail
[Fault Content]
[Fault Content]
[Media Reader] Connection Cable Disconnected
ESS Font ROM DIMM #2 Check Failure
[Detection Conditions]
[Detection Conditions]
This error was detected in the OSDD.
An error was detected when the ESS Font ROM DIMM #2 was checked.
[Corrective Actions]
[Corrective Actions]
1. Check the USB Cable connection with the power OFF. If the problem persists, refer to the following to
Turn OFF then ON the power. If the problem persists, perform the following:
repair it.
1. Remove and insert ESS Font ROM DIMM #2.
OF-01 Common System Fail
2. Replace ESS Font ROM DIMM #2.
3. Replace the Controller board.
116-212 MediaLib SW Logic Fail
[Error Type]
116-311 ESS Font ROM DIMM #3 Check Fail
Service Fail
[Error Type]
[Fault Content]
System Fail
[Media Reader] MediaLib SW Logic Fail
[Fault Content]
[Detection Conditions]
ESS Font ROM DIMM #3 Check Fail
MediaLib internal logic error has occurred.
[Detection Conditions]
[Corrective Actions]
A fail is detected during a check of ESS Font ROM DIMM #3.
1. Turn the power OFF then ON.
2. Check if this is an existing failure (to TSC). If the problem persists, refer to the following to repair it.
[Corrective Actions]
Turn OFF then ON the power. If the problem persists, perform the following:
OF-01 Common System Fail
Disconnect and reconnect the ESS Printer-Kit/Fax Board/ROM DIMM. If the problem still persists,
replace the Printer-Kit or the ROM-DIMM.
116-220 Downloader Initialization Fail 116-312 HDD Encrypt Key Fail
[Error Type] System Fail

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[Fault Content] [Fault Content]
[HDD Encrypt Key Failure] ESS RAM DIMM #1 W/R Check failure
An error in the encryption key was detected on booting. [Detection Conditions]
[Detection Conditions] An error was detected during the Read/Write operation of the ESS RAM DIMM #1.
An error in the HDD encryption key was detected on booting. [Corrective Actions]
[Corrective Actions] Turn OFF then ON the power. If the problem persists, perform the following:
Refer to OF-02 ’HDD System Fail’ to repair the trouble. 1. Remove and insert ESS RAM DIMM #1.
When the system has been recovered, set a correct HDD encryption key. 2. Replace ESS RAM DIMM #1.
3. Replace the Controller board.
116-313 HDD Encrypt Set Up Fail
[Error Type] 116-316 ESS RAM DIMM #2 W/R Check Fail
System Fail [Error Type]
[Fault Content] System Fail
[HDD Encrypt Set Up Failure] [Fault Content]
An encryption setting error was detected on booting. ESS RAM DIMM #2 W/R Check failure
[Detection Conditions] [Detection Conditions]
The encryption key was set up but the HDD itself was not encrypted. An error was detected during the Read/Write operation of the ESS RAM DIMM #2.
[Corrective Actions] [Corrective Actions]
Refer to OF-02 ’HDD System Fail’ to repair the trouble. Turn OFF then ON the power. If the problem persists, perform the following:
When the system has been recovered, set a correct HDD encryption key. 1. Remove and insert ESS RAM DIMM #2.
2. Replace ESS RAM DIMM #2.
116-314 Ethernet Address Fail 3. Replace the Controller board.

[Error Type]
System Fail 116-317 Standard ROM DIMM Check Fail
[Fault Content] [Error Type]
Eternet Address Failure System Fail
[Detection Conditions] [Fault Content]
An Ethernet error was detected. ESS ROM DIMM #1 Check Failure
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following procedure. An error was detected when the standard ROM DIMM was checked.
Check the installation of SEEPROM on the ESS. [Corrective Actions]
If the problem persists, refer to the following procedures in sequence to repair it. Turn OFF then ON the power. If the problem persists, perform the following:
OF-03 NET/USB System Fail 1. Remove and insert ESS ROM DIMM #1.
2.4 NET System Fault Check 2. Replace ESS ROM DIMM #1.
3. Replace the Controller board.
116-315 ESS RAM DIMM #1 W/R Check Fail
[Error Type] 116-318 Op. ROM DIMM Check Fail
System Fail [Error Type]
System Fail
[Fault Content] [Detection Conditions]
ESS ROM DIMM #2 Check Failure Due to an error in software processing, subsequent processes cannot be performed.
[Detection Conditions] [Corrective Actions]
An error was detected when the option ROM DIMM was checked. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-01 Common System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure.
Pull out and insert the Prt-Kit or the ROM DIMM. 116-322 WebDAV S/W Fail
If the problem persists, replace the Prt-Kit or the ROM-DIMM. [Error Type]
System Fail
116-319 Mismatch Cont ROM and Panel config [Fault Content]
[Error Type] Fatal error related to WebDAV.
System Fail [Detection Conditions]
[Fault Content] Due to an error in software processing, subsequent processes cannot be performed.
A mismatch between the installed ROM and Panel configuration (FCW-UI or HB-UI). [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Identify the installed program ROM type and Panel configuration using the hardware self-diagnostics OF-01 Common System Fail
immediately after power ON to check that they match.
If they do not match, display Chain-Link code on the Panel and abort system boot-up.
116-323 ESS NVRAM W/R Check Fail
[Corrective Actions]
[Error Type]
To match the program ROM type (HB or FCW) and the installed Panel configuration (HB or FCW), over-
System Fail
write the program ROM or re-install the Panel.
[Fault Content]
ESS NVRAM W/R Check Fail (defective NV-RAM part(s))
116-320 STREAMZ Soft Fatal error
[Detection Conditions]
[Error Type]
During a Read/Write check at power on, OS/DD detects an HW error with the ESS-NVRAM Board.
System
[Corrective Actions]
[Fault Content]
1. Disconnect and reconnect the NV-RAM Board and turn ON the power.
Fatal error of the STREAMZ
2. If problem 116-323 still persists, replace the NV-RAM Board.
[Detection Conditions] 3. After the replacement of the NV-RAM Board, 116-334 will occur. Take the corrective actions for 116-334
Fatal error of the STREAMZ in order.
A problem has occurred in the software processing and it is unable to continue with the subsequent pro- 4. If problem 116-323 still persists, go to the following procedure to resolve it.
cesses.
OF-01 016-782/016-784 Fail
[Corrective Actions]
116-324 Exception Fail
Turn the power OFF and ON.
[Error Type]
System Fail
116-321 System Soft Fatal error
[Fault Content]
[Error Type] The system detected an exception error
System Fail
[Detection Conditions]
[Fault Content] A fatal software exception error has occurred in the Controller PWB CPU. The cause is most likely the
SysCon Error Controller software failure.

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[Corrective Actions] [Corrective Actions]
Power OFF/ON Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[APC4300] OF-01 Common System Fail
Turn OFF the power, then turn it ON while pressing both the [Start] and the [Stop] buttons. By maintaining
that state for 6 seconds, the machine will automatically delete the print data that had caused the error and
then restart itself.
116-330 HDD File System Fail
If the problem persists, carry out the following procedure: [Error Type]
Pull out and insert or replace the RAM DIMM. System Fail
If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-08 116-324 Fail HDD File System Failure
[Detection Conditions]
116-325 ESS Fan Fail HDD Check at power ON detected that an error has occurred or the HDD was not formatted.
[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-02 HDD System Fail
ESS FAN FAIL
[Detection Conditions] 116-331 Invalid Log Info
An error occurred in the rotation of the ESS Fan. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure. [Fault Content]
(1) Replace the ESS Fan. Log Management Information Incorrect
Same as NVM failure, this failure was detected at the NVM Log management information area.
116-328 L2 Cache Fail [Detection Conditions]
[Error Type] A log related error was detected.

System Fail [Corrective Actions]

[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure.

CPU Built-in Level 2 Cache Failure 1. After removing the HDD and turning the power ON then OFF, install the HDD again and turn the
power ON.
[Detection Conditions] If the problem persists, perform the following procedure to repair it.
A failure was detected in the Level 2 Cache built in the CPU. OF-02 HDD System Fail
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
116-332 ESS Standard ROM Error
OF-01 Common System Fail
[Error Type]
116-329 Serial IF Soft Fail System Fail
[Error Type] [Fault Content]
System Fail
ESS On Board ROM Error
[Fault Content] [Detection Conditions]
[Fatal error related to Serial I/F]
An error was detected in the ESS Built-In Standard ROM.
System call error related to Serial I/F.
[Corrective Actions]
[Detection Conditions] Turn the power OFF then ON.
A system call error related to the Serial I/F was detected.
 Pull out and insert the ESS built-in standard ROM. HD failure detected in the Redirector.
If the problem persists, replace the ESS built-in standard ROM. [Detection Conditions]
An error was detected when HD was accessed.
116-333 LocalTalk Soft Fail [Corrective Actions]
[Error Type] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
System Fail OF-02 HDD System Fail
[Fault Content]
[Fatal error related to LocalTalk] 116-337 SNTP S/W Fail
System call error related to LocalTalk. [Error Type]
[Detection Conditions] System Fail
Due to an error in software processing, subsequent processes cannot be performed. [Fault Content]
[Corrective Actions] Fatal error related to SNTP.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Detection Conditions]
OF-03 NET/USB System Fail Overall SNTP fatal error.
2.4 NET System Fault Check Due to an error in software processing, subsequent processes cannot be performed.
[Corrective Actions]
116-334 ESS NVRAM Data Compare Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Error Type] OF-02 HDD System Fail
System Fail
[Fault Content] 116-338 JBA fatal error
ESS NVRAM Data Compare Fail (NV-RAM parts are good.) [Error Type]
[Detection Conditions] System Fail
During a check of Read/Write at power on, System Cont detects [ESS-NVRAM with factory settings is [Fault Content]
installed] or [Illegal ESS-NVRAM data is occurring]. Fatal error related to JBA.
Because data for initialization in ESS-ROM is written on ESS-NVRAM data when 116-334 is detected, power-
ing OFF then ON after that causes System Fails (124-3xx) that indicate mismatches in various data between
[Detection Conditions]
the three locations. Overall JBA fatal error.
[Corrective Actions] Due to an error in software processing, subsequent processes cannot be performed.
1. As powering OFF then ON after a detection of 116-334 will presumably cause errors 124-3xx that indi- [Corrective Actions]
cate various data mismatches between the three locations, resolve one(s) in DC132, following the cor- Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
rective actions for the relevant Fault Code(s). OF-01 Common System Fail
2. If 116-334 reoccurs despite powering OFF/ON, disconnect and reconnect the NV-RAM Board, then turn
ON the power.
3. If the problem persists, replace the NV-RAM Board.
116-339 JBA No HD
4. If the 116-334 problem still persists, go to the following procedure to resolve it. [Error Type]
OF-01:Common System Fail System

116-336 Redirector HD Fail [Fault Content]

JBA HDD is not connected
[Error Type]
System Fail
[Detection Conditions]
When the JBA is started up, the HDD is not installed
[Fault Content]
[Redirector Fail]

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[Corrective Actions] [Error Type]
Check the HDD installation and turn the power OFF then ON. System Fail
If the problem persists, perform the following: [Fault Content]
OF-09 Common Job Fail SESAMi Manager Fatal Error
[Detection Conditions]
116-340 Memory Not Enough Fatal error related to the SNMP Agent.
[Error Type] Due to an error in software processing, subsequent processes cannot be performed.
System Fail [Corrective Actions]
[Fault Content] 1. Check whether or not the Controller ROM is the latest version.
[Insufficient memory] If it is not the latest, upgrade it to the latest by referring to ’2.6 Software Download’.
The Page Memory, Entry Buffer and Work Area are insufficient. Malloc error, etc. If the Controller ROM is the latest version, there is no need to download it.
The tasks cannot start up. 2. If the problem persists, refer to ’2.5.2 Logging/Extraction Tool Operational Instructions’ to collect logs,
and then contact Support G.
[Detection Conditions]
Insufficient memory was detected during initialization. A PS option requiring an additional memory was
installed but memory was not added. 116-343 Main PWBA IC Fail
[Corrective Actions] [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure. System Fail
Remove the PostScript Option and perform the operation. For permanent recovery, add the Controller [Fault Content]
memory.
Main PWBA IC Failure
[Detection Conditions]
116-341 ROM VER Incorrect An error was detected in the IC in the ESS PWB.
[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-01 Common System Fail
[ROM DIMM Version Mismatch]
Versions of the multiple ROM DIMMs installed are incorrect. 116-345 TokenRing Board Fail
An invalid combination of ROM DIMMs are installed.
[Error Type]
When installing multiple ROM DIMMs, it is necessary to match both the major versions and the minor ver-
System
sions.
[Detection Conditions] [Fault Content]
Versions of the multiple ROM DIMMs installed are incorrect. <Token Ring board failure>

An invalid combination of ROM DIMMs are installed. Token Ring Control IC Access error.
As Imari does not have this board, this is not applicable.
[Corrective Actions]
Check the versions of the multiple ROM DIMMs installed and replace them with an appropriate combina-
[Detection Conditions]
tion of DIMMs. Token Ring Control IC Access error
When installing multiple ROM DIMMs, it is necessary to match both the major versions and the minor ver- [Corrective Actions]
sions. Turn the power OFF and ON.

116-342 SESAMi Manager Fail 116-346 Formatter Fail

[Error Type] 116-349 SIF Fail to Call Pflite
System Fail [Error Type]
[Fault Content] System Fail
[Formatter Failure] [Fault Content]
Various fatal errors are detected in the Formatter. An error occurred when calling the Pflite function using the SIF.
Fatal error of S-Formatter.
[Detection Conditions]
[Detection Conditions] An error occurred when calling the Pflite function using the SIF.
A response such as system function recall error was detected.
[Corrective Actions]
[Corrective Actions] Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the prob-
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. lem persists, refer to the following procedure to repair it.
OF-01 Common System Fail Perform OF-01 Common System Fail. If NG, check the following procedures in sequence.
2.4 NET System Fault Check
116-347 LocaTalk Board Fail OF-03 NET/USB System Fail
[Error Type] 2.4.5 Network-Related Details Check Flow

System
[Fault Content] 116-350 AppleTalk Soft Fail
<LocalTalk board failure> [Error Type]
Check whether the LocalTalk board has been activated successfully. System Fail
As Imari does not have this board, this is not applicable. [Fault Content]
[Detection Conditions] Overall fatal error of AppleTalk.
The LocalTalk board cannot be activated successfully. [Detection Conditions]
[Corrective Actions] Overall fatal error of AppleTalk.
Turn the power OFF and ON. Due to an error in software processing, subsequent processes cannot be performed.
[Corrective Actions]
116-348 Redirecter Fail Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the prob-
lem persists, refer to the following procedure to repair it.
[Error Type]
Perform OF-01 Common System Fail. If NG, check the following procedures in sequence.
System Fail
2.4 NET System Fault Check
[Fault Content] OF-03 NET/USB System Fail
[Redirecter Failure]
2.4.5 Network-Related Details Check Flow
Various fatal errors detected in the Redirecter.
[Detection Conditions]
116-351 EtherTalk Soft Fail
A response such as system function recall error was detected.
[Error Type]
[Corrective Actions]
System Fail
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the prob-
lem persists, refer to the following procedure to repair it. [Fault Content]
Perform OF-01 Common System Fail. If NG, check the following procedures in sequence. Fatal error related to the EtherTalk.
2.4 NET System Fault Check [Detection Conditions]
OF-03 NET/USB System Fail Fatal error related to the EtherTalk.
2.4.5 Network-Related Details Check Flow Due to an error in software processing, subsequent processes cannot be performed.

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[Corrective Actions] [Fault Content]
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the prob- [HDD ProductCode Fail]
lem persists, refer to the following procedure to repair it. The M/C was not started up due to a Product Code error detected in the HDD on booting.
Perform OF-01 Common System Fail. If NG, check the following procedures in sequence. [Detection Conditions]
2.4 NET System Fault Check
The HDD was not started up due to a Product Code error detected in the HDD on booting. It is possible
OF-03 NET/USB System Fail that the HDD had been formatted by the M/C of a different product.
2.4.5 Network-Related Details Check Flow [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
116-352 NetWare Soft Fail • To overwrite to the HDD of another product, refer to the following to perform the special boot forced
[Error Type] formatting.
System Fail OF-02 HDD System Fail

[Fault Content]
Fatal error related to the NetWare. 116-355 Agent Soft Fail
[Detection Conditions] [Error Type]
Fatal error related to the NetWare. System Fail
Due to an error in software processing, subsequent processes cannot be performed. [Fault Content]
[Corrective Actions] Fatal error related to the SNMP Agent.
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the prob- [Detection Conditions]
lem persists, refer to the following procedure to repair it. Fatal error related to the SNMP Agent.
Perform OF-01 Common System Fail. If NG, check the following procedures in sequence. Due to an error in software processing, subsequent processes cannot be performed.
2.4 NET System Fault Check [Corrective Actions]
OF-03 NET/USB System Fail
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the prob-
2.4.5 Network-Related Details Check Flow lem persists, refer to the following procedure to repair it.
OF-03 NET/USB System Fail
116-353 HDD Phisycal Fail
[Error Type] 116-356 HDD Format Fail
System Fail [Error Type]
[Fault Content] System Fail
[HDD Physical Fail] [Fault Content]
The HDD was not booted due to a physical HDD failure detected on booting. [HDD Format Fail]
[Detection Conditions] The M/C was not started up due to an insufficient HDD capacity error detected during HDD formatting.
The HDD was not booted due to a physical HDD failure detected on booting. [Detection Conditions]
[Corrective Actions] HDD was formatted but an incorrect HDD was connected or a HDD error occurred.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Corrective Actions]
OF-02 HDD System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-02 HDD System Fail
116-354 HDD Product Fail
[Error Type] 116-357 PostScript Error
System Fail [Error Type]
System Fail
[Fault Content] [Error Type]
PS Fatal System Error System Fail
[Detection Conditions] [Fault Content]
PS Fatal System Error Fatal error related to SMB.
Due to an error in software processing, subsequent processes cannot be performed. [Detection Conditions]
[Corrective Actions] Fatal error related to SMB.
Turn the power OFF then ON, and check for reproducibility. Refer to the Error History Report. If the same Due to an error in software processing, subsequent processes cannot be performed.
failure occurs frequently, refer to the following to repair it. [Corrective Actions]
OF-01 Common System Fail Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the prob-
lem persists, refer to the following procedures in sequence to repair it.
116-358 Salutation Soft Fail 2.4 NET System Fault Check
[Error Type] OF-03 NET/USB System Fail
2.4.5 Network-Related Details Check Flow
System Fail
[Fault Content]
Fatal error related to Salutation. 116-361 Spool Fatal HDD
[Detection Conditions] [Error Type]
Fatal error related to Salutation. System Fail
Due to an error in software processing, subsequent processes cannot be performed. [Fault Content]
[Corrective Actions] Fatal error of SPL HDD.
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the prob- [Detection Conditions]
lem persists, refer to the following procedures in sequence to repair it. Fatal error of SPL HDD.
2.4 NET System Fault Check The SpoolCont detected an error at HDD access.
OF-03 NET/USB System Fail [Corrective Actions]
2.4.5 Network-Related Details Check Flow Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the prob-
lem persists, refer to the following procedure to repair it.
116-359 PLW Soft Fail OF-02 HDD System Fail
[Error Type]
System Fail 116-362 SSDP Soft Fail
[Fault Content] [Error Type]
Fatal error in PLW. System Fail
[Detection Conditions] [Fault Content]
Fatal error in PLW. SSDP Software Fail
Due to an error in software processing, subsequent processes cannot be performed. [Detection Conditions]
[Corrective Actions] SSDP Software Fail
Turn the power OFF then ON, and check for reproducibility. Refer to the Error History Report. If the same Due to an error in software processing, subsequent processes cannot be performed.
failure occurs frequently, refer to the following to repair it. [Corrective Actions]
OF-01 Common System Fail
Turn the power OFF then ON, and check for reproducibility by performing the same operation. If the prob-
lem persists, refer to the following procedure to repair it.
116-360 SMB Soft Fail OF-02 HDD System Fail

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116-363 BMLinkS/Print Service Soft Fail Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair it.
OF-01 Common System Fail
[Error Type]
System Fail
[Fault Content] 116-366 Report Gen. Soft Fail
BMLinkS/Print Service Software Failure [Error Type]
[Detection Conditions] System Fail

BMLinkS/Print Service Software Failure [Fault Content]

Due to an error in software processing, subsequent processes cannot be performed. Print Utility Operational Failure, Report Generator Operational Failure
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON, and check for reproducibility by performing the same operation. An operation failure of the Report Generator.
If the problem persists, refer to the following procedures in sequence to repair it. Due to an error in software processing, subsequent processes cannot be performed.
2.4 NET System Fault Check [Corrective Actions]
OF-03 NET/USB System Fail Turn the power OFF then ON, and check for reproducibility.
2.4.5 Network-Related Details Check Flow Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair it.
OF-01 Common System Fail
116-364 Timer Fail
[Error Type] 116-367 Parallel IF Soft Fail
System Fail [Error Type]
[Fault Content] System Fail
Timer Failure [Fault Content]
[Detection Conditions] Overall fatal error of Parallel.
An error in the timer was detected. [Detection Conditions]
[Corrective Actions] Overall fatal error of Parallel.
Turn the power OFF then ON, and check for reproducibility by performing the same operation. Due to an error in software processing, subsequent processes cannot be performed.
If the problem persists, replace the NVM PWB. [Corrective Actions]
If the problem persists, replace the ESS PWB. Turn the power OFF then ON, and check for reproducibility by performing the same operation.
If the system is not recovered after the ESS PWB has been replaced, install back the original ESS PWB If the problem persists, refer to the following procedures in sequence to repair it.
and contact Support G. 2.4 NET System Fault Check
OF-03 NET/USB System Fail
116-365 Spool Fatal 2.4.5 Network-Related Details Check Flow
[Error Type]
System Fail 116-368 Dump Print Fail
[Fault Content] [Error Type]
Fatal error of the SPL. System Fail
[Detection Conditions] [Fault Content]
Fatal error of the SPL. Fatal error of DumpPrint.
Due to an error in software processing, subsequent processes cannot be performed. [Detection Conditions]
[Corrective Actions] Fatal error of DumpPrint.
Turn the power OFF then ON, and check for reproducibility. Due to an error in software processing, subsequent processes cannot be performed.
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON, and check for reproducibility. Fatal error of P-Formatter.
Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair it. Due to an error in software processing, subsequent processes cannot be performed.
OF-01 Common System Fail [Corrective Actions]
Turn the power OFF then ON, and check for reproducibility.
116-370 XJCL Fail Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair it.
[Error Type] OF-01 Common System Fail
System Fail
[Fault Content] 116-373 Dynamic DNS Soft Fail
Fatal error of XJCL. [Error Type]
[Detection Conditions] System Fail
Fatal error of XJCL. [Fault Content]
Due to an error in software processing, subsequent processes cannot be performed. Fatal error related to Dynamic DNS.
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON, and check for reproducibility by performing the same operation. Fatal error related to DDNS.
If the problem persists, refer to the following procedures in sequence to repair it. Due to an error in software processing, subsequent processes cannot be performed.
2.4 NET System Fault Check [Corrective Actions]
OF-03 NET/USB System Fail Turn the power OFF then ON, and check for reproducibility.
2.4.5 Network-Related Details Check Flow Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair it.
2.4 NET System Fault Check
116-371 PCL Decomp S/W Fail OF-03 NET/USB System Fail
[Error Type] 2.4.5 Network-Related Details Check Flow

System Fail
[Fault Content] 116-374 Auto Switch Fail
PCL Decomposer Software Failure [Error Type]
[Detection Conditions] System Fail
Fatal error of PCL. [Fault Content]
Due to an error in software processing, subsequent processes cannot be performed. Fatal error of Auto SW.
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON, and check for reproducibility. Fatal error of Auto SW.
Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair it. Due to an error in software processing, subsequent processes cannot be performed.
OF-01 Common System Fail [Corrective Actions]
Turn the power OFF then ON, and check for reproducibility.
116-372 P-Formatter Fail Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair it.
[Error Type] OF-01 Common System Fail
2.4 NET System Fault Check
System Fail
OF-03 NET/USB System Fail
[Fault Content]
2.4.5 Network-Related Details Check Flow
Fatal error of P-Formatter.

116-375 I-Formatter Fail

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[Error Type] [Error Type]
System Fail System Fail
[Fault Content] [Fault Content]
Fatal error of I-Formatter. Fatal error of MCR (Mail Contents Requester).
[Detection Conditions] [Detection Conditions]
A response such as system function recall error was detected. Fatal error related to MCR.
[Corrective Actions] Due to an error in software processing, subsequent processes cannot be performed.
Turn the power OFF then ON, and check for reproducibility. [Corrective Actions]
Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair it. Turn the power OFF then ON, and check for reproducibility.
OF-01 Common System Fail Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair it.
2.4 NET System Fault Check
116-376 Port 9100 Software Fail OF-03 NET/USB System Fail
2.4.5 Network-Related Details Check Flow
[Error Type]
System Fail 116-379 MCC Soft Fail
[Fault Content] [Error Type]
Port 9100 Software Fail System Fail
[Detection Conditions] [Fault Content]
Fatal error of MCC (Mail Contents Creator).
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON, and check for reproducibility. Fatal error related to MCC.
Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair it. Due to an error in software processing, subsequent processes cannot be performed.
2.4 NET System Fault Check [Corrective Actions]
OF-03 NET/USB System Fail Turn the power OFF then ON, and check for reproducibility.
2.4.5 Network-Related Details Check Flow Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair it.
2.4 NET System Fault Check
116-377 Video DMA Fail OF-03 NET/USB System Fail
2.4.5 Network-Related Details Check Flow
[Error Type]
System Fail
[Fault Content] 116-380 ESS Font ROM DIMM #1 Check Fail
Video DMA Fail [Error Type]
[Detection Conditions] System Fail

Video DMA failure was detected. [Fault Content]

[Corrective Actions] ESS Font ROM DIMM #1 Check Failure

Turn the power OFF then ON, and check for reproducibility. [Detection Conditions]
Refer to the Error History Report. If the same failure occurs frequently, refer to the following to repair it. An error was detected when the ESS Font ROM DIMM #1 was checked.
OF-01 Common System Fail [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure.
116-378 MCR Soft Fail Pull out and insert the ESS Prt-Kit, the Fax Board or the ROM DIMM. If the problem persists, replace the
Prt-Kit or the ROM-DIMM.
116-381 ABL Initialize Fail NOTE:
Note the difference in timing that although 016-231 is detected during power ON, it is ’detected during job exe-
[Error Type] cution’.
System Fail
[Corrective Actions]
[Fault Content] 1. Power OFF/ON, and after restart, check that the error (= 116-383) does not occur, and whether 016-231
AddressBookLibrary Initialization Failure occurs on the top-right of the screen.
[Detection Conditions] > If 016-231 occurs, perform the solution for 016-231.
ABL did not match the ABL version information on the NVM, or corrupted data was detected. If the error does not occur, proceed to (2) for the HDD access errror.
[Corrective Actions]
Perform Clear Controller NVM on the system. 2. OF-02 HDD System Fail
As this will clear all address information, request permission from the user before performing this.
3. If power OFF/ON, and the error persists, press [Energy Saver+Stop+6] while powering On.The docu-
ment causing the error will be deleted.
116-382 ABL Phisycal Initialize Fail
[Error Type]
116-384 DCS Software Fail
System Fail
[Error Type]
[Fault Content]
Sys
AddressBookLibrary Initialization Not Available
[Fault Content]
[Detection Conditions]
DCS Fatal Error
ABL has failed to access the NVM or HDD.
[Detection Conditions]
[Corrective Actions]
DCS-related fatal error.
Set ChainLink 790-664 to 0.
Due to an error in software processing, subsequent processes cannot be performed.
If the problem persists, replace the NVM component on the NVM Controller.
If the problem persists, perform the following procedure to repair it.
[Corrective Actions]
OF-02 HDD System Fail Turn the power OFF and ON.
If the problem persists, perform the following procedure:
OF-01 Common System Fail
116-383 PIT Lib Failure
[Fault Name]
116-385 IDC Software Fail
PIT Lib Failure
[Error Type]
[Error Type]
System Fail
System
[Fault Content]
[Fault Content]
IDC Software Fail
Ama + toto Board Fault/Non-installation, or HDD access error
[Detection Conditions]
[Detection Conditions]
Fatal error related to IDC.
1. During execution of job, non-installation of Image Extension Kit (Ama + toto Board) on Controller board is
Due to an error in software processing, subsequent processes cannot be performed.
detected.Or, during execution of job, Ama + toto board fault is detected.
2. An HDD access error was detected during job execution. [Corrective Actions]
3. Insufficient memory is detected during image log creation. Turn the power OFF then ON, and check for reproducibility. Refer to the Error History Report. If the same
failure occurs frequently, refer to the following to repair it.
OF-01 Common System Fail

116-386 Incorrect USB port used for FAX

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[Error Type] 116-389 No Add-On RAM that Should Be
System Fail [Error Type]
[Fault Content] System Fail
Fax USB Cable Inserted Incorrectly [Fault Content]
[Detection Conditions] The necessary additional RAM was not installed.
At startup, the Fax USB Cable was connected to an incorrect port. [Detection Conditions]
[Corrective Actions] 1. The system detected that additional RAM was not installed, even though the system configuration (with
Turn the power OFF, connect the Fax USB Cable to the correct USB port, then turn the power ON. HDD etc.) requires the installation of additional RAM.
2. Insufficient System Memory was detected when SW optional function was enabled.
116-387 MRC HW Fatal Error [Option name to be detected]
• Printer Kit
[Error Type]
• Scanner Kit
System Fail
[Corrective Actions]
[Fault Content]
Turn the power OFF then ON. If the problem persists, perform the following procedure.
MRC HW Fatal Error
1. Reinstall or replace the RAM DIMM for J331.
[Detection Conditions] If the problem persists, perform the following procedure to repair it.
A fatal error has occurred during the usage of High Compression Board.
OF-01 Common System Fail
[Corrective Actions]
Replace the High Compression Board.
116-390 Standard ROM and NVM Version Mismatch
If the problem persists, contact the Development Dept. to request for investigation.
If the cause of error is not clear, perform the following and check whether the status improved.
[Error Type]
System Fail
– Replace the Memory Modules on the Main PWB.
– Replace the Main PWB. [Fault Content]
Versions of Standard ROM and NVM Mismatch

116-388 No HD that Should Be [Detection Conditions]

Incompatible versions of the Standard ROM and NVM were detected.
[Error Type]
System Fail
[Corrective Actions]
1. Initialize the NVM by following the instructions on the LCD display.
[Fault Content]
2. If the NVM is not to be initialized, use a compatible version of the Controller ROM (Standard ROM).
The necessary HD was not installed.
[Detection Conditions]
1. The system detected that the HDD was not installed, even though the system configuration (with Fax and
116-391 Illegal code (country/territory/size group)
Finisher) requires a HDD. [Error Type]
2. The system detected that the HD was not installed when SW optional function was enabled. System Fail
[Option name to be detected] [Fault Content]
• Scanner Kit Country Code/Territory Code/Paper Size Group Setting Error Detected
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. If the problem persists, install the HDD correctly. When the machine is turned on and started (or also rebooted), nation info, territory code and paper size
If the problem persists, perform the following procedure to repair it. group kept in SEEP-ROM are checked. As a result, an undefined code is detected regarding one(s) of
OF-02 HDD System Fail those pieces of information.
 However, when it is turned on and started (or also rebooted) in the following way, the machine starts suc- [Fault Content]
cessfully without checking for an error. AAA Manager Fatal Error
– Special Boot (Power Saver+Clear All+Power ON)
[Detection Conditions]
[Corrective Actions] AAA-related fatal error was detected
Turn OFF then ON the power. If the problem persists, perform the following:
[Corrective Actions]
1. Enter the correct nation code, territory code and paper size group in SEEP-ROM.
Upgrade to the latest version.
* CL No.
If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
700-165=nation code
contact the support department for instructions.
700-338=territory code
2.5.1 Log collection/extraction tool function explanation
700-402=paper size group
For correct data, see System Data List.
2. After entering the correct values in SEEP-ROM, be sure to initialize NVMs (Sys-System).
116-394 AAA Manager detect illegal setting Auth. & Acct.
If NVMs (Sys-System) are not initialized, NVN values generated based on wrong data in SEEP- [Error Type]
ROM will not be updated to be the correct values. System Fail
[Fault Content]
116-392 Machine Code Check Fail Abnormal Authentication Mode and Accounting Mode Settings Detected during AAA Manager Boot
Sequence
[Error Type]
System Fail
[Detection Conditions]
Before the AAA Manager Task had reached Task Available (Ready to Copy is displayed) during the boot
[Fault Content] sequence, abnormal settings of system data in the authentication system and the accounting system
ROM DIMM Machine Code Check Fail was detected. This is caused by system data mis-setting from tools other than KO TOOLS.
[Detection Conditions] [Corrective Actions]
The machine code that is stored in the SEEPROM of the ESS ROM, which is inserted in SLOT1 or Upgrade to the latest version.
SLOT2, does not match the machine code that is stored in the SEEPROM on the Controller board (or on
If the problem still persists, obtain the info9 or xxx.tgz log immediately after the problem has occurred and
the Back Plane).
contact the support department for instructions.
# KOHAKU #
2.5.1 Log collection/extraction tool function explanation
Check the machine codes for both SLOT1 and SLOT2. If even one of them does not match, this Fault will
occur.
Although the correct way is to insert ESS ROM for Netware into SLOT1 and the ESS ROM for Printer Kit 116-395 USB Soft Fail
into SLOT2, the machine will not display this Fault Code even if they are inserted wrongly as long as the [Error Type]
machine codes are matched.
System Fail
[Corrective Actions] [Fault Content]
Insert the Printer Kit or the PS Kit and Emulation Kit that is specified for this machine into their specified
Fatal error related to USB.
slots on the Controller Board.
The correct way is to insert the ESS ROM for Netware into SLOT1 and the ESS ROM for Printer Kit into
[Detection Conditions]
SLOT2. Fatal error related to USB.
However, if the problem persists even when the Printer Kit or the PS Kit and Emulation Kit that is specified Due to an error in software processing, subsequent processes cannot be performed.
for this machine has been inserted into their specified slots, either replace the Kits or the Controller [Corrective Actions]
Board.
Turn the power OFF then ON, and check for reproducibility. Refer to the CE log, etc. If the same failure
occurs frequently, refer to the following to repair it.
116-393 AAA Manager S/W Fail 2.4 NET System Fault Check
[Error Type] OF-03 NET/USB System Fail
2.4.5 Network-Related Details Check Flow
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116-396 FIPS140 Self-Test Fail – Obtain the ’PfShowInfo8’ log and save it in the HDD before rebooting.
– ’Ready to Copy’ is displayed and the error code is not displayed at normal start up after rebooting.
[Error Type]
– If 116-399 occurs again after rebooting, the System Fail screen is displayed.
system
– For cases where 116-399 is displayed, the pfshowinfo8 log is obtained twice successively.
[Fault Content] – Although the log is saved in the HDD even if 116-399 is not displayed because the machine cannot
<FIPS140 Self-Test Fail> At start, the FIPS140 Encryption Module self-test has detected a failure. shift to the SysFail state, the latest histories might not get logged.
[Detection Conditions] [Corrective Actions]
At start, the FIPS140 Encryption Module self-test has detected a failure. Self-Test Error due to illegal Use ’PfShowInfoRedirFile’ to obtain all the logs saved in the HDD, and retry the operation to see if the
ROM (FW). problem persists. If the machine does not start up while displaying ’Please Wait’ after power ON, obtain
[Corrective Actions] ’info9 or xxx.tgz’ before 10 minutes has passed.
1. Turn the power OFF then ON. Get ready to provide the obtained logs and contact the support department for instructions.
2. Replace or upload again the ROM (FW). 2.5.1 Log collection/extraction tool function explanation

116-397 AAAmgr illegal setting area coverage threshold. 116-700 Image Extension Kit Insufficient Memory
[Error Type] [Error Type]
system Warning
[Fault Content] [Fault Content]
The Plain Total Color Judge Threshold setting is wrong. Image Expansion Kit has Insufficient Memory
[Detection Conditions] [Detection Conditions]
When the condition below is met in setting system data values in boot sequence: When the system data ’Log/Image Creation Guarantee Level’ is set to ’Low’, the Image Extension Kit has
insufficient memory.
720-061(threshold B) <= 720-060(threshold A)
*If Chain-Link 720-060 Value is not below 720-061 Value, FAULT will be detected. [Corrective Actions]
[Corrective Actions] Set the image quality to ’Normal’.

1. Turn the power OFF then ON.

2. Set up system data values that meet the relation between them as below: 116-701 Out of Memory-Duplex Fail
Chain-Link 720-061(threshold B) > Chain-Link 720-060(threshold A) [Error Type]
*Chain-Link 720-060 Value must be below 720-061 Value. Warning
116-399 MUnder initialization for 10 minutes [Fault Content]
[Error Type] One-page data was printed on multiple pages during 2-Sided Print (The title with two or more lines was
printed on 2 pages).
Sys
[Fault Content] [Detection Conditions]
The machine remains in initializing state even after 10 minutes has passed since it has started up (not The title with two or more lines was printed on 2 pages because 2-Sided Print is not available due to insuf-
ficient memory.
including the startup after Power Save).
[Detection Conditions] [Corrective Actions]
When 10 minutes had passed after the Pflite has started up, ’the machine remains in initializing state’ was Expand the memory or install the HDD if it is not installed.
detected. => 10 minutes had passed in a situation where neither Ack nor Nack was returned from any
task. 116-702 Print with Substitute Font
This failure is detected only in startup modes such as ’Normal Cold Boot’ and ’Reboot Mode (during Diag
exit, etc.)’. In other modes such as ’Recovery from Power Save’ and ’Special Boot Mode’, the failure is not
[Error Type]
detected because the timeout time of 10 minutes is difficult to guarantee. Warning
– Reboot the machine once if it remains in initializing state even when the 10-minute timeout time has
passed after power ON.
[Fault Content] [Corrective Actions]
Printing performed with a substitute font. 1. Check the contents in the Media from the PC. Check the file format/directory and selected mode (Digital
[Detection Conditions] Camera Print/Document Print).

Printing performed with a substitute font.

[Corrective Actions] 116-706 MediaReader:File Attribute Read Error(No Job)
Install an appropriate Font ROM. [Error Type]
116-703 PostScript LANG Interprete ERR Warning

[Error Type] [Fault Content]

[Media Reader] File Attribute Retrieval Error (Occurs in other situations than during job)
Warning
[Fault Content] [Detection Conditions]
[PS Interpret Error] The MediaLib detected this error while performing the operation that requires access to Media.

An error has occurred in language analysis. [Corrective Actions]

[Detection Conditions] 1. Check the contents in the Media from the PC. Check whether the printed file attribute information is dis-
played in the PC.
There is a problem in the PostScript data and an error occurred in PostScript grammar interpretation or
language interpretation.
[Corrective Actions] 116-707 MediaReader:Image File Read Error(No Job)
Perform the following procedure to repair it. [Error Type]
OF-09 Common Job Fail Warning
When another PostScript printer exists at the customer site, print data on that printer and check if the [Fault Content]
same problem occurs. [Media Reader] Image File Retrieval Error (Occurs in other situations than during job)
[Detection Conditions]
116-704 MediaReaderMedia No Insert(No Job) The MediaLib detected this error while performing the operation that requires access to Media.
[Error Type] [Corrective Actions]
Warning 1. Check the contents in the Media from the PC. Check whether the print file images are displayed in the PC.
[Fault Content]
[Media Reader] Media Not Inserted (Occurs in other situations than during job) 116-708 MediaReader:File Attribute Read Error(In Job)
[Detection Conditions] [Error Type]
The MediaLib detected this error while performing the operation that requires access to Media.
Warning
[Corrective Actions] [Fault Content]
1. Check that the Media is inserted. [Media Reader] File Attribute Retrieval Error (Occurs during job)
[Detection Conditions]
116-705 MediaReader Format Error(No Job) The MediaLib detected this error while performing the operation that requires access to Media.
[Error Type] [Corrective Actions]
Warning 1. Check the contents in the Media from the PC. Check whether the printed file attribute information is dis-
[Fault Content] played in the PC.
[Media Reader] Format Error (Occurs in other situations than during job)
[Detection Conditions] 116-709 MediaReader:Image File Read Error(In Job)
The MediaLib detected this error while performing the operation that requires access to Media. [Error Type]
Warning

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[Fault Content] [Corrective Actions]
[Media Reader] Image File Retrieval Error (Occurs during job) After checking the registered forms/logos using the Operation Panel utility, delete the unnecessary
[Detection Conditions] forms/logos. Or, increase the allocated capacity of the RAM disk.

The MediaLib detected this error while performing the operation that requires access to Media.
[Corrective Actions] 116-713 Job divided by HDD Full
1. Check the contents in the Media from the PC. Check whether the print file images are displayed in the PC. [Error Type]
116-710 HP-GL/2 Memory Overflow Warning

[Error Type] [Fault Content]

Warning [HDD Full Warning]
The job output was split into batches due to HDD Full.
[Fault Content]
HP-GL Spool File Overflow
[Detection Conditions]
Collate operation was split when HDD Full occurred in Print Service.
[Detection Conditions]
HP-GL/2 memory overflows.
[Corrective Actions]
Delete the stored documents and clear HDD Full.
[Corrective Actions]
If the problem persists, split the job so that HDD Full does not occur.
Increase the HP-GL spool size. Or, install the HDD.
If the problem persists (and the cause may be an HDD failure), perform the following procedure to repair
it.
116-711 PLW Size/orientation mismatch OF-02 HDD System Fail
[Error Type]
Warning 116-714 HP-GL/2 Command ERR
[Fault Content] [Error Type]
[PLW Form Overlay Error] Warning
Form Overlay is impossible because the size/orientation of the PLW form’s drawing is different from that [Fault Content]
of the paper.
A HP-GL command error was detected.
[Detection Conditions]
[Detection Conditions]
Form Overlay is impossible because the size/orientation of the PLW form’s drawing is different from that
of the paper. HP-GL/2 command error occurred.

[Corrective Actions] [Corrective Actions]

Correct or remove the data in the print data that causes the error.
Select paper that has the same size and orientation as the registered form.
If the problem persists (and the cause may be an HDD failure), perform the following procedure to repair
it.
116-712 Out of Area-Form REGI ERR 2.4 NET System Fault Check
[Error Type] 2.4.4 Printing can be performed but abnormally
Warning 2.4.5 Network-Related Details Check Flow
[Fault Content]
[Insufficient PLW Form Capacity] 116-715 Max Form to PLW Registered
The PLW form/logo data cannot be registered due to insufficient RAM or HD space. [Error Type]
[Detection Conditions] Warning
The PLW form/logo data cannot be registered due to insufficient RAM or HD space. [Fault Content]
[PLW Form Registration Error]
The PLW form data cannot be registered because of the restriction on the no. of forms.
[Detection Conditions] 116-719 XPIF Parameter Cancelled
The PLW form data cannot be registered because of the restriction on the no. of forms. [Error Type]
[Corrective Actions] warning
After checking the registered forms using the Operation Panel utility, delete the unnecessary forms/ [Fault Content]
logos. Or, delete the unnecessary forms with Print Command.
Cancellation of the parameter(s) disabled by XPIF
[Detection Conditions]
116-716 MediaReader File Not Exist The device was instructed to execute a function it did not support.
[Error Type] The device was instructed to execute a function or a combination of functions that it was not ready to exe-
Warning cute.
[Fault Content] [Corrective Actions]
[Media Reader] No Target File (Occurs in other situations than during job) Some of the parameters are disabled by XPIF so the device cannot execute them; cancel the disabled
[Detection Conditions] parameter(s).

The MediaLib detected this error while performing the operation that requires access to Media.
[Corrective Actions] 116-720 PCL Memory Low,Page Simplified
1. Check the contents in the Media from the PC. Check the file format/directory and selected mode (Digital [Error Type]
Camera Print/Document Print). Warning
[Fault Content]
116-717 MediaLib:Not Excecute of New Request PCL Memory Low, Page Simplified
[Error Type] [Detection Conditions]
Warning
[Fault Content] [Corrective Actions]
[Media Reader] MediaLib New Execution Request Cannot Be Received Deactivate the unnecessary ports. Adjust various buffer memory sizes. Add an expanded memory.
[Detection Conditions]
The MediaLib detected this error while performing the operation that requires access to Media. 116-725 HDD full for Image Log
[Corrective Actions] [Error Type]
1. Check the contents in the Media from the PC. It is not necessary to check the file format/directory in the Warning
Media (as this error does not occur when the previous job is complete).
[Fault Content]
The log image storage area on the disk is full.
116-718 Selected PLW Form Not Registered [Detection Conditions]
[Error Type] With the system data ’Level of Ensuring Log Image Creation’ set to ’Low,’ the log image storage area on
Warning the disk is full.
[Fault Content] [Corrective Actions]
[PLW Form Overlay Error] Rerun the job.
The specified form is not registered. If the situation is the same despite some re-attempts, delete unnecessary documents saved in the
[Detection Conditions] device.

The specified form is not registered.

[Corrective Actions] 116-737 Out of Area-Data REGI ERR
Use a registered form or register the required form. [Error Type]
Warning

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[Fault Content] The value calculated in the Interpreter exceeded the limit.
[Insufficient ART User Defined Area] [Detection Conditions]
The user defined data (external characters, patterns, etc) cannot be registered due to insufficient RAM The value calculated in the Interpreter exceeded the limit.
capacity. [Corrective Actions]
[Detection Conditions] Upgrade the driver.
The user defined data (external characters, patterns, etc) cannot be registered due to insufficient RAM
capacity.
116-741 Max Form to Not PLW Registered
[Corrective Actions]
Delete the registered user-defined data. Or, increase the allocated capacity of RAM.
[Error Type]
Warning
[Fault Content]
116-738 Size/orientation mismatch
[Form Registration Error]
[Error Type] The form data cannot be registered due to the restriction on the no. of forms.
Warning
[Detection Conditions]
[Fault Content] The form data cannot be registered due to the restriction on the no. of forms.
[Form Overlay Error]
[Corrective Actions]
Form Overlay is impossible because the size/orientation of the form’s drawing is different from that of the
After checking the registered forms using the Operation Panel utility, delete the unnecessary forms/
paper.
logos. Or, delete the unnecessary forms with Print Command.
[Detection Conditions]
Form Overlay is impossible because the size/orientation of the form’s drawing is different from that of the
paper. 116-742 Max Logo Registered
[Corrective Actions] [Error Type]
Select paper that has the same size and orientation as the registered form. Warning
[Fault Content]
116-739 Out of Disk Area-Form/Logo REGI ERR [Logo Registration Error]
The logo data cannot be registered due to the restriction on the no. of logos.
[Error Type]
Warning
[Detection Conditions]
The logo data cannot be registered due to the restriction on the no. of logos.
[Fault Content]
[Insufficient Form/Logo Capacity]
[Corrective Actions]
The form/logo data cannot be registered due to insufficient RAM or Hard Disk space. After checking the registered logos using the Operation Panel utility, delete the unnecessary logos. Or,
delete the unnecessary logos with Print Command.
[Detection Conditions]
The form/logo data cannot be registered due to insufficient RAM or Hard Disk space.
116-743 Out of Buffer Area-Form/Logo REGI ERR
[Corrective Actions]
After checking the registered forms/logos using the Operation Panel utility, delete the unnecessary
[Error Type]
forms/logos. Or, increase the allocated capacity of the RAM disk. Warning
[Fault Content]
116-740 Arithmetic Error [Form/Logo Size Overflow]
The received data (form/logo) exceeded the registered buffer size.
[Error Type]
Warning
[Detection Conditions]
Form/logo cannot be registered (insufficient area)
[Fault Content]
The received data (form/logo) exceeded the registered buffer size.
[Value Calculation Error]
[Corrective Actions] 116-748 Page without Image Draw Data
Increase the size of the Form Registration Area using the Operation Panel. Or, install the HD. [Error Type]
116-745 ART Command ERR Warning
[Error Type] [Fault Content]
Warning [White page was detected]
[Fault Content] Drawing data does not exist in the page data.
[ART Command Error] [Detection Conditions]
During Decompose, the Decomposer checks for syntax error and values that exceed their respective Drawing data does not exist in the page data.
limit values. [Corrective Actions]
[Detection Conditions] Repeat the operation.
During Decompose, the Decomposer checks for syntax error and values that exceed their respective
limit values.
116-749 PostScript Font error
[Corrective Actions]
Upgrade the driver.
[Error Type]
Warning
And upgrade the ESS software to the latest version.
[Fault Content]
[PS Font Error]
116-746 Selected Form Not Registered
Job was aborted because the specified font is not found.
[Error Type]
[Detection Conditions]
Warning
The specified font is not found in the ROM or the HDD.
[Fault Content]
[Corrective Actions]
[Form Overlay Error]
Add fonts. Or, specify a substitute using UI.
The specified form is not registered.
[Detection Conditions]
The specified form is not registered.
116-751 Booklet Aborted by HDD Fail
[Corrective Actions] [Error Type]
Warning
Use a registered form or register the required form.
[Fault Content]
<HDD Full Warning> Booklet processing has stopped due to HDD Full
116-747 Invalid Page Margin
[Detection Conditions]
[Error Type]
When a Booklet Job is writing into the HDD, the Job is aborted because the HDD became full
Warning
[Corrective Actions]
[Fault Content]
Delete the stored documents and clear HDD Full.
[White page was detected]
If the problem persists, split the job so that HDD Full does not occur.
After subtracting the paper margin from the valid coordinate area, the result of the calculation will be neg-
If the problem still persists, perform the following:
ative.
OF-02 HDD System Fail
[Detection Conditions]
After subtracting the paper margin from the valid coordinate area, the result of the calculation will be neg-
ative. 116-752 Print job ticket description warning
[Corrective Actions] [Error Type]
Repeat the operation. Warning

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[Fault Content] [Error Type]
Print Job Ticket Description Warning Warning
[Detection Conditions] [Fault Content]
When a user instructs to print from an application that directly sends PDF, such as An incorrect JBIG parameter P was automatically corrected.
’ContentsBridge2005’, the machine received the print job ticket sent together with the PDF but the job [Detection Conditions]
ticket data includes ’printing instructions that are not supported by the machine’.
An incorrect JBIG parameter P was detected and automatically corrected.
In particular, the job ticket also contains printing instructions that are only supported by other machines
that was developed after this machine was released. Those instructions that are unrelated to the func- [Corrective Actions]
tions provided in this machine are cancelled before processing. No action necessary.
[Corrective Actions]
Although some functions that are not supported by this machine were specified in the print job ticket, 116-774 Invalid JBIG Param YD Fixed
those instructions will be cancelled because they are unrelated to the functions provided in this machine
and the printing will continue. You can check for the cancelled functions by outputting the Job History
[Error Type]
Report. Warning
To use the cancelled printing instructions, print to a machine that supports those functions. [Fault Content]
Obtain the Printer Setting List, Job History Report, and the print job ticket that was sent when the problem An incorrect JBIG parameter YD was automatically corrected.
reocurred, then contact the Support Department. [Detection Conditions]
OF-09 Common Job Fail An incorrect JBIG parameter YD was detected and automatically corrected.
[Corrective Actions]
116-771 Invalid JBIG Param DL Fixed No action necessary.
[Error Type]
Warning 116-775 Invalid JBIG Param L0 Fixed
[Fault Content] [Error Type]
An incorrect JBIG parameter DL was automatically corrected.
Warning
[Detection Conditions] [Fault Content]
An incorrect JBIG parameter DL was detected and automatically corrected.
An incorrect JBIG parameter L0 was automatically corrected.
[Corrective Actions] [Detection Conditions]
No action necessary. An incorrect JBIG parameter L0 was detected and automatically corrected.
[Corrective Actions]
116-772 Invalid JBIG Param D Fixed No action necessary.
[Error Type]
Warning 116-776 Invalid JBIG Param MX Fixed
[Fault Content] [Error Type]
An incorrect JBIG parameter D was automatically corrected.
Warning
[Detection Conditions] [Fault Content]
An incorrect JBIG parameter D was detected and automatically corrected.
An incorrect JBIG parameter MX was automatically corrected.
[Corrective Actions] [Detection Conditions]
No action necessary. An incorrect JBIG parameter MX was detected and automatically corrected.
[Corrective Actions]
116-773 Invalid JBIG Param P Fixed No action necessary.
116-777 Invalid JBIG Param MY Fixed [Corrective Actions]
[Error Type] 1. If the operator stops a FAX/Internet FAX Mailbox received documents print, cancel one of the lead Sta-
pler and print.
Warning
2. If 1. is not possible, cancel Stapler for all copy and print
[Fault Content]
An incorrect JBIG parameter MY was automatically corrected.
[Detection Conditions]
An incorrect JBIG parameter MY was detected and automatically corrected.
[Corrective Actions]
No action necessary.

116-778 Invalid JBIG Par VLENGTH Fixed

[Error Type]
Warning
[Fault Content]
An incorrect JBIG parameter VLENGTH was automatically corrected.
[Detection Conditions]
An incorrect JBIG parameter VLENGTH was detected and automatically corrected.
[Corrective Actions]
No action necessary.

116-780 Attached Document Error

[Error Type]
Warning
[Fault Content]
Attached document error of E-mail to XXX.
[Detection Conditions]
The system detected an error in the document attached to the E-mail to XXX.
[Corrective Actions]
No action necessary.

116-790 Stapling Canceled

[Error Type]
warning
[Fault Content]
Staple was canceled.
[Detection Conditions]
Either all or one of the lead Stapler is canceled during print

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117-310 WSD Scan S/W Fail -Replace the board

[Error Type]
system 117-316 Contract Manager Software Fail
[Fault Content] [Fault Name]
WSD Scan S/W Fail Contract Manager Software Fail
[Detection Conditions] [Error Type]
A problem occurred in the processing of WSD Scan Service Software, causing the processing to discon- System
tinue after that. [Fault Content]
[Corrective Actions] Contract Manager Software has malfunctioned
Power OFF then ON. [Detection Conditions]
If the problem persists, do the following: When the Contract Manager is running, it can no longer perform task control due to software malfunction.
OF-01 Common System Fail [Corrective Actions]
Turn the power OFF, make sure that the Control Panel has turned OFF, and then turn the power ON
117-311 Wrong insertion of security enhancing kit again. (If the problem reoccurs, contact the administrator/telephone center, etc.).
[Error Type]
system 117-317 Contract Manager PPP_contract Finishing Fail
[Fault Content] [Fault Name]
Wrong insertion of security enhancing kit Contract Manager PPP_contract Finishing Fail
[Detection Conditions] [Error Type]
The Security Extension Kit is not installed in the correct slot. System
[Corrective Actions] [Fault Content]
Install the Security Extension Kit in the correct slot. PagePackPIN Contract Ended
[Detection Conditions]
117-312 Device Self Test Error The Contract Manager detected that the PPP contract has ended.
[Fault Name] [Corrective Actions]
Device Self Test Error Wait for reboot.
[Error Type]
System 117-318 Contract Manager PPP DC Command Fail
[Fault Content] [Fault Name]
Device Program Self Test Error Contract Manager PPP DC Command Fail
[Detection Conditions] [Error Type]
In an OS self program determination test, it was detected that the Checksum value and the Mini OS/Pro- System
gram were different. [Fault Content]
-Unsuccessful due to the Mini OS fault. DC command write failure at the end of PPP contract.
-Unsuccessful startup due to the damaged program.
[Detection Conditions]
-(It was detected that) the data was illegally overwritten as the Mini OS/Program are different from the
Checksum value. The Contract Manager detected that the DC command write that was performed at the end of a PPP con-
tract has failed.
[Corrective Actions]
[Corrective Actions]
1. The firmware update or reinstallation
Wait for reboot.
2. If the problem is not resolved, replace the following parts.

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[Fault Name]
117-319 SD Card Program or Font Data Access Fail SD Card Invalid Type Fail
[Fault Name] [Error Type]
SD Card Program or Font Data Access Fail System
[Error Type] [Fault Content]
System Unsupported SD Card is installed
[Fault Content] [Detection Conditions]
Failed to access SD Card Program/Font Data When starting up, the installed SD Card was detected to be unsupported by SysCheckSD.
[Detection Conditions] [Corrective Actions]
When attempting to extract programs and font data from the SD Card into the memory immediately after Perform the following, starting from 1 (Reboot and check after each step. If the problem is fixed by a step,
Power ON, an access error occurs and retrying still results in access failure.Or, the [Write Protection there is no need to perform the rest.)
Switch] of the SD Card is locked and prohibits writing, which will also be treated as an error. 1. Clear Log Data (Energy Saver + Stop + 1)
[Corrective Actions] 2. Clear Spool Area (Energy Saver + Stop + 6 or Stop + Start)
Check whether there is any problem with the installation of the SD Card and whether the [Write Protection 3. Format HDD (SD Card) (Energy Saver + Stop + 4)
Switch] lock at the left of the SD Card is enabled. If there is no problem with the installation and the Write 4. Replace the SD Card
Protection Switch setting, rewrite the program and font data into the SD Card.If the problem persists after If the problem persists, perform the following procedure to repair it.
the rewrite, replace the SD Card.
OF-01 Common System Fail
If the problem persists, perform the following procedure to repair it.
OF-01 Common System Fail
117-322 SD Card Encrypt Fail
117-320 SD Card HW Fail
[Fault Name]
[Fault Name] SD Card Encrypt Fail
SD Card HW Fail
[Error Type]
[Error Type] System
System
[Fault Content]
[Fault Content] SD Encryption Error is detected
SD Card Hardware Error is detected
[Detection Conditions]
[Detection Conditions] When starting up, SD Encryption Error was detected by SysCheckSD.
When starting up, SD Card Hardware Error was detected by SysCheckSD.
[Corrective Actions]
[Corrective Actions] Perform the following, starting from 1 (Reboot and check after each step. If the problem is fixed by a step,
Perform the following, starting from 1 (Reboot and check after each step. If the problem is fixed by a step, there is no need to perform the rest.)
there is no need to perform the rest.)
1. Clear Log Data (Energy Saver + Stop + 1)
1. Clear Log Data (Energy Saver + Stop + 1)
2. Clear Spool Area (Energy Saver + Stop + 6 or Stop + Start)
2. Clear Spool Area (Energy Saver + Stop + 6 or Stop + Start)
3. Format HDD (SD Card) (Energy Saver + Stop + 4)
3. Format HDD (SD Card) (Energy Saver + Stop + 4)
4. Replace the SD Card
4. Replace the SD Card
If the problem persists, perform the following procedure to repair it.
If the problem persists, perform the following procedure to repair it.
OF-01 Common System Fail
OF-01 Common System Fail

117-323 SD Card File Access Fail

117-321 SD Card Invalid Type Fail
[Fault Name]
SD Card File Access Fail
[Error Type] [Corrective Actions]
System Turn the power OFF, make sure that the Control Panel has turned OFF, and then turn the power ON
[Fault Content] again. (If the problem reoccurs, contact the administrator/telephone center, etc.).

SD Card File System Access Error has occurred

[Detection Conditions] 117-326 ESS NVRAM SW Access Fail
When starting up, SD Card File System Access Error was detected by SysCheckSD. [Fault Name]
[Corrective Actions] ESS NVRAM SW Access Fail
Perform the following, starting from 1 (Reboot and check after each step. If the problem is fixed by a step, [Error Type]
there is no need to perform the rest.) System
1. Clear Log Data (Energy Saver + Stop + 1) [Fault Content]
2. Clear Spool Area (Energy Saver + Stop + 6 or Stop + Start)
Software fault processing of NVRAM Area/Access
3. Format HDD (SD Card) (Energy Saver + Stop + 4)
[Detection Conditions]
4. Replace the SD Card
When acessing the NVRAM data during start up or operation, a software malfunction where the software
If the problem persists, perform the following procedure to repair it.
parameters detected by the OSDD is mismatched, etc. occurs.
OF-01 Common System Fail
[Corrective Actions]
Obtain the Debug Log and request for an investigation from the Service Department under software mal-
117-324 SD Card Other Product Fail function.
[Fault Name]
SD Card Other Product Fail 117-327 ESS NVRAM (SD Card) HW Access Fail
[Error Type] [Fault Name]
System ESS NVRAM (SD Card) HW Access Fail
[Fault Content] [Error Type]
An SD Card for another product is installed System
[Detection Conditions] [Fault Content]
When the OS is starting up, the system detected that the SD Card is meant for another product and an Hardware fault processing of NVRAM Area/Access on the SD Card
error is issued.
[Detection Conditions]
[Corrective Actions] When accessing using nv_memmove(), if an Error on the SD Card is detected or when 3 retry attempts
Check the parts number of the SD Card and install the correct SD Card. using the SD Card Driver is still unable to end in recovery, the nv_memmove() will be in Assertion Fail (=
state, Fail Code cannot be identified) and the access to the corresponding task is stopped. (Same as the
existing NV Fail Detection)
117-325 Contract Manager RTC Hardware Fail
[Corrective Actions]
[Fault Name]
If the problem reoccurs after turning the power OFF then ON, perform the following:
Contract Manager RTC Hardware Fail
1. Perform SD Card Hardware Diag using Long Boot. If the Diag results in error, replace the SD Card.
[Error Type] 2. Perform SD Card Hardware Diag using Long Boot. If no error can be detected, perform the NVRAM
System Area Initialization process.
[Fault Content] 3. Perform the NVRAM Area Initialization process. If the error clears, the repair is complete.
Failed to obtain RTC timer value due to hardware problem in the contract function 4. Perform the NVRAM Area Initialization process. If the error reoccurs, replace the SD Card.
[Detection Conditions] 117-328 Detect invalid combination of function for image log Fail
When obtaining the RTC time value (Hardware Info) has failed (only when the device is starting up). [Fault Name]
Detect invalid combination of function for image log Fail

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[Error Type] As data is obtained via SNMP for the Alert section, it depends on whether the SNMP Agent has started up
System normally.
If the problem still persists, perform the following:
[Fault Content]
OF-03 NET/USB System Fail
A function setting that is incompatible with the Image Log is detected
[Detection Conditions]
When Delayed Print is set to a method which uses PDL storage and the Image Log function is set to
117-331 Uninitialize used HDD
enabled. [Fault Name]
[Corrective Actions] Uninitialize used HDD
Change the following settings. [Error Type]
1. Change the image processing method for the data storage of Delayed Print. System
2. Disable the Image Log function. [Fault Content]
Uninitialized and Used HDD Detection
117-329 SD Card Not Found Fail [Detection Conditions]
[Fault Name] An uninitialized HDD that was used for another device was recognized.
SD Card Not Found Fail [Corrective Actions]
[Error Type] Initialize the HDD.
System OF-02 HDD System Fail
[Fault Content]
SD Card Not Detected Fail 117-332 Uninitialize used NVM
[Detection Conditions] [Fault Name]
When starting up, the SD Card was detected to be not connected by the OS or SysCheckSD. Uninitialize used NVM
[Corrective Actions] [Error Type]
Check whether there is any problem with the installation of the SD Card. If there is no problem with the System
installation, replace the SD Card. [Fault Content]
Uninitialized and Used NVM Detection
117-330 XBDS Soft Fail [Detection Conditions]
[Fault Name] An uninitialized NVM that was used for another device was recognized.
XBDS Soft Fail [Corrective Actions]
[Error Type] Initialize the NVM.
System
[Fault Content] 117-333 Uninitialize used SD
XBDS-related Fatal Error [Fault Name]
[Detection Conditions] Uninitialize used SD
XBDS-related Fatal Error [Error Type]
A problem has occurred in the software processing and it is unable to continue with the subsequent pro-
System
cesses.
[Fault Content]
[Corrective Actions]
Uninitialized and Used SD Card Detection
Turn the power OFF and ON, perform the same operation and check whether the problem is reoccurring.
Check whether HTTP and HTTPS have started up normally and are operable.
[Detection Conditions]
An uninitialized SD Card that was used for another device was recognized.
[Corrective Actions]
Initialize the HDD and the SD Card. 117-336 PCI Option No Support Device Fail
[Fault Name]
117-334 BMLinkS Manager Soft Fail PCI Option No Support Device Fail
[Fault Name] [Error Type]
BMLinkS Manager Soft Fail System
[Error Type] [Fault Content]
System PCI Option No Support Device Fail
[Fault Content] [Detection Conditions]
BMLinkS Manager Fatal Error Unknown PCI Option is detected by the controller.
[Detection Conditions] [Corrective Actions]
BMLinkS Manager Fatal Error 1. Check if PCI Option is supported.
A problem has occurred in the software processing and it is unable to continue with the subsequent pro- 2. Re-insert PCI Option.
cesses. 3. Replace PCI Option.
[Corrective Actions] If problem persists, replace ESS PWB.
1. Turn the power OFF and ON, perform the same operation and check whether the problem is reoccur- 117-337 PCIEX Option No Support Device Fail
ring.
2. Check if the Controller ROM is the latest version.
[Fault Name]
If it is not the latest, update it by following ’2.6 Software Download’. PCIEX Option No Support Device Fail

If the Controller ROM is already of the latest version, there is no need to download. [Error Type]
3. If the problem still persists, obtain the log and contact the support department for instructions. System
2.5.1 Logging/Extraction Tool Function Explanation [Fault Content]
If the problem still persists, perform the following: PCI EX Option No Support Device Fail
OF-03 NET/USB System Faii [Detection Conditions]
Unknown PCI Ex Option is detected by the controller.
117-335 Invalid NVM of Convert Fail [Corrective Actions]
[Fault Name] 1. Check if PCI Option is supported.
Invalid NVM of Convert Fail 2. Re-insert PCI Option.
[Error Type] 3. Replace PCI Option.
If problem persists, replace ESS PWB.
System
[Fault Content] 117-338 SD Card Connection Fail
Invalid NVM Detection (convert processing) [Fault Name]
[Detection Conditions] SD Card Connection Fail
Detected at startup after the power is cut off during the NVM Map convert. [Error Type]
[Corrective Actions] System
Initialize the NVM. [Fault Content]
SD Card Connection Fail
MF: Turn ON the power >NVM Clear while holding down the <Power Save> + <Stop> + <2> keys [Detection Conditions]
Fault in the connection with SD card is detected by the controller.
P: Turn ON the power >NVM Clear while holding down the <OK> + <Up> + <Down> keys

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[Corrective Actions] [Fault Content]
1. Re-insert SD card. The EPBB Certificate and the signature method setting are mismatched.
2. Replace SD card. [Detection Conditions]
If problem persists, replace ESS PWB. When the signature method of EPBB Certificate does not match the signature method that was set in
117-339 Nvm Backup is not carried out Fail 701-291 after the EPBB installation.

[Fault Name] [Corrective Actions]

Turn the power OFF and ON.
Nvm Backup is not carried out Fail
Login using the CE Mode, set 701-291 from ’0’ -> ’1’ or from ’1’ -> ’0’, and then reboot.
[Error Type]
System
If the problem still persists, perform the following:
[Fault Content] OF-01 Common System Fail
The NVM was not backed up before replacing the Hard Disk
117-342 Storage device incorrect-exchanged Fault
[Detection Conditions]
When the Hard Disk replacement is detected, it was also detected that the NVM had not been backed up
[Fault Name]
beforehand. Storage device incorrect-exchanged Fault
[Corrective Actions] [Error Type]
Restore the previous Hard Disk, turn OFF the power again to check for proper operation, and then back System
up the NVM. [Fault Content]
A mixup of storage device was detected
If the problem still persists, perform the following: [Detection Conditions]
OF-01 Common System Fail
An SSD is installed to a machine that had a HDD installed. A HDD is installed to a machine that had an
117-340 Other HDD Fail SSD installed. Or, the type of storage device that is stored in the Seep has become an undefined value.
[Fault Name] [Corrective Actions]
Other HDD Fail 1. Turn OFF the power, make sure that the Control Panel has turned OFF, and then turn ON the power
again.
[Error Type]
2. Restore the previously installed storage device (HDD or SSD).
System
[Fault Content] 117-343 Log Sending Parameter Fail
A Hard Disk that was formatted by another machine was detected. [Fault Name]
[Detection Conditions] Log Sending Parameter Fail

A Hard Disk that was formatted by another machine was detected. [Error Type]
[Corrective Actions] System

Install the correct Hard Disk. Or, install an unformatted Hard Disk. [Fault Content]
Log transfer function setting is incorrect.
If the problem still persists, perform the following: [Detection Conditions]
OF-01 Common System Fail When an incorrect setting of the log transfer function was detected.
117-341 EP-BB Certificate Sign Mismatch 1. When the Image Log function is disabled and the Auto Transfer function is enabled, [Transfer in Job
Units] is set.
[Fault Name] 2. When the Job Log Auto Transfer function is disabled (no Hard Disk), the Auto Transfer function of the
EP-BB Certificate Sign Mismatch log is set to enabled.
[Error Type] [Corrective Actions]
System Change the setting of Log Transfer function.
 1. For detection condition 1, change the operation method for Log Auto Transfer to anything other than 117-347 SEEP Billing Counter Life End Fail
[Transfer in Job Units].
2. For detection condition 2, check whether a Hard Disk is installed or change the Auto Transfer function
[Fault Name]
of the log to disable it. SEEP Billing Counter Life End Fail
[Error Type]
If the problem still persists, perform the following: System
OF-01 Common System Fail [Fault Content]
SEEP Billing Counter has reached the end of its lifespan.
117-344 Invalid User Job Type Fail [Detection Conditions]
[Fault Name] When the SEEP Extension Billing Counter have all been used up and billing count cannot be performed
Invalid User Job Type Fail as New Extension Counter cannot be obtained.

[Error Type] [Corrective Actions]

Turn the power OFF and ON.
System
Replace the machine or take special action to replace the SEEP ROM.
[Fault Content]
The applicable User Job cannot be executed at the system level.
If the problem still persists, perform the following:
[Detection Conditions] OF-01 Common System Fail
When verifying the User Job Info of the Job that is being executed.
117-348 Uninitialize Used SD CARD Fail
[Corrective Actions]
Turn the power OFF and ON.
[Fault Name]
Uninitialize Used SD CARD Fail
Check the specification.
- For Public Print, check whether it is set to be stored as Charge Print. [Error Type]
System
If the problem still persists, perform the following: [Fault Content]
Obtain the logs immediately after the problem has occurred and contact the Support Department for An un-initialized, used up SD Card is detected.
instructions. [Detection Conditions]
An un-initialized SD Card that had been used in another device was recognized.
2.5.1 Logging/Extraction Tool Function Explanation
[Corrective Actions]
117-345 ssmm Batch Setting Duration Fail Turn the power OFF and ON.
[Fault Name] Initialize the NV.
ssmm Batch Setting Duration Fail
[Error Type] If the problem persists, perform the following procedure to repair it.
System OF-01 Common System Fail
[Fault Content] 117-349 GRS Software Fail
ssmm batch setting in progress. [Fault Name]
[Detection Conditions] GRS Software Fail
During the batch setting of LoDeM, a reboot occurred due to a change in system data. [Error Type]
[Corrective Actions] System
None [Fault Content]
If the problem persists, perform the following procedure to repair it. Fatal error of GRS
OF-01 Common System Fail

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[Detection Conditions]
Detects this Fail when enters a state where it is unable to continue operating as GRS.
[Corrective Actions]
Turn the power OFF and ON.
If the problem still persists, perform the following:
OF-01 Common System Fail
118-310 IPSEC Intenal Fail 2.4 NET System Fault Check
2.4.5 Network-related Detailed Check Flow
[Error Type]
Sys
[Fault Content]
IPSEC Internal Error
[Detection Conditions]
An internal error was detected during initialization of the IPSEC.
[Corrective Actions]
Turn the power OFF then ON.
If the problem persists, contact the Support Department for instructions.
118-311 GCP Soft Fatal Error
[Fault Name]
GCP Soft Fatal Error
[Error Type]
System
[Fault Content]
GCP-related Fatal Error
[Detection Conditions]
GCP-related Fatal Error
Problem occurs at software processing, and processing is unable to proceed.
[Corrective Actions]
After power OFF, check the display on the control panel has disappeared, and power ON.

If the problem still persists, perform the following:

2.4 Investigation of NET-Type Problems
118-312 CSB Soft Fatal Error
[Fault Name]
CSB Soft Fatal Error
[Error Type]
System
[Fault Content]
CSB-related fatal error.
[Detection Conditions]
CSB-related fatal error.
A problem has occurred in the software processing and it is unable to continue with the subsequent pro-
cesses.
[Corrective Actions]
Turn the power OFF and ON.
If the problem persists, perform the following procedure to repair it.

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121-310 EPSV-Accessory Communication Fail [Error Type]
[Error Type] System Fail

System Fail [Fault Content]

[Fault Content] IC Card Auditron Config Fail 02

EPSV-Accessory Communication Fail [Detection Conditions]

[Detection Conditions] During power ON, an error has occurred due to the following setting combinations that are not allowed.
– An EP-related product other than the IC Card Gate is connected (set). Or, the IC Card Gate are
Transmission failed between the EP-SV and the accessories.
installed (set) together with other EP-related products.
[Corrective Actions] – [Login Setup / Auditron Administration] > [Login Setup / Auditron Mode] is set as [Remote Access].
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Corrective Actions]
1. Check the connection to the EP Accessory, pull out and insert the EPSV Board and replace the
Take actions in the following order:
cable.
1. Without the EP-related products connected, start up the machine and set [Login Setup / Auditron
Check whether the Controller ROM is the latest version and upgrade it to the latest.
Administration] > [Login Setup / Auditron Mode] to other than [Remote Access].
If the Controller ROM is the latest version, there is no need to download it.
2. Install the IC Card Remote Authentication Kit option and set the IC Card Gate of EP-related product
2. If the problem persists, replace the EPSV-IF Board.
to single connection.
3. If the problem persists, replace the EP-SV.
4. If the problem persists, refer to EP Accessory manual to perform the corrective actions.
If the problem persists, perform the following procedure to repair it.
121-313 IC Card Auditron Software-key Fail
Perform the procedures after obtaining reports in OF-01 Common System Fail. [Error Type]
System Fail

121-311 IC Card Auditron Passwd Fail [Fault Content]

IC Card Auditron Config Fail 03
[Error Type]
System Fail
[Detection Conditions]
During power ON, an error has occurred due to the following setting combinations that are not allowed.
[Fault Content]
– The IC Card Remote Authentication Kit option is not installed.
IC Card Auditron Config Fail 01
– The IC Card Gate of EP-related product is connected singly (set).
[Detection Conditions] – [Login Setup / Auditron Administration] > [Login Setup / Auditron Mode] is set as [Remote Access].
During power ON, this machine performs auto correction and reboots because of incorrect combination
between the external authentication settings of this machine and the connected machine.
[Corrective Actions]
When the IC Card Gate is connected: Take actions in the following order:

If all the following settings have been made, [IC Card Link Mode] is changed to [Enter Password]. 1. Without the EP-related products connected, start up the machine and set [Login Setup / Auditron
Administration] > [Login Setup / Auditron Mode] to other than [Remote Access].
– Set [Login Setup / Auditron Administration] > [Login Setup / Auditron Mode] to [Remote Access].
2. Install the IC Card Remote Authentication Kit option.
– Set [Login Setup / Auditron Administration] > [Login Setup / Auditron Mode] > [Remote Access] >
[IC Card Link Mode] to [No Password Required].
– Select [System Settings] > [Network Settings] > [Remote Authentication Server/Directory Service] 121-314 Customize User Prompts Fail
> [Authentication System] and set to Kerberos or SMB. [Error Type]
[Corrective Actions] system fail
When the IC Card Gate is connected: [Fault Content]
This system automatically sets [Login Setup / Auditron Administration] > [Login Setup / Auditron Mode] >
Customize User Prompts Fail
[Remote Access] > [IC Card Link Mode] to [Enter Password]. If you do not want to use a password, make
the appropriate settings. [Detection Conditions]
When the machine was in Network Accounting Mode, ChainLink was Card Auditron Level 2 OR IC Card
121-312 IC Card Auditron Accessory Fail Auditron Level 2 and the panel specified Customize User Prompts=’’prompt 2 only’’ OR ’’none’’.
[Corrective Actions] Change the system data (Chain-Link) so that the detection condition will not occur.

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(E.g. To enable Card Auditron Level 2/IC Card Auditron Level 2 when the machine is in Network Account- [Corrective Actions]
ing Mode, set Customize User Prompts to ’’both’’ or ’’prompt 1 only’’.) Set the system data 850-020 to ’0’.
Or, return the Auditron Mode to INTERNAL AUDITRON. (700-540=1)
121-315 EP crypt setting Fail.
[Fault Name] 121-318 Auth/Accout Settings Is Not Supported
EP crypt setting Fail. [Error Type]
[Error Type] SysR
System [Fault Content]
[Fault Content] Auth/Accout Settings Is Not Supported
EP-BB Encryption Communication Setting Value Fault [Detection Conditions]
[Detection Conditions] When (1) or (2) in the following is met:
Other than 1 or 2 is set for CL=700-904. 1. When ’Accessory Type’ = ICCG only
[Corrective Actions] The machine operates normally only when the following system data is set (AND).
Set the appropriate value for CL=700-904. Authentication=Remote, Accounting=OFF (Keep Log), Feature Service Pathway=Locked, Job
If problem persists, investigate the fault when System Fail/Sub System Fail/Service Fail occurs. Status Pathway=Locked, Machine Status Pathway=Locked, Password for ICCG External Authen-
tication Link=OFF, and Authentication System=AWAA
In addition, when Authentication != Remote, it becomes system failure.
121-316 EP Accessory conflicts with SecureAccess Therefore, cases other than the above forms the detection condition.
[Error Type] 2. When ’Accessory Type’ = There are connections other than ICCG
SysR The following cases are the detection conditions:
[Fault Content] Authentication=OFF, Accounting=XSA or OFF (Keep Log)
Prohibited Combination of EP Accessory Connection and Secure Access Authentication Authentication=Local, Accounting=OFF or XSA or OFF (Keep Log)
[Detection Conditions] (When Authentication=Remote or CA, it becomes system failure)
The EP Accessory is connected and the authentication method is set to Secure Access. [Corrective Actions]
Because Secure Access itself is an alternate method for IC Card authentication of EPA connection, there (None applicable because it is automatic reboot)
is no meaning to install both. Therefore, combination of the EP Accessory connection and the Secure
Access authentication is prohibited.
121-319 Fax Send Charging and Internet FAX Setting Confliction
[Corrective Actions]
1. Remove the EP Accessory connection.
[Error Type]
System Fail
2. Remove the EP Accessory connection temporarily, set the authentication method to an option other than
Secure Access (either of: Authentication OFF, LOCAL Authentication or REMOTE Authentication), and [Fault Content]
then connect the EP Accessory again. Fax Send Charging and Internet FAX Setting Conflict
[Detection Conditions]
121-317 Continuous JOB setting missmatch of EPLyzer When the device is starting up, it was detected that the Internet FAX Kit function was already activated
[Error Type] when the Fax send billing function was enabled.

Sys [Corrective Actions]

[Fault Content] Disable the Fax send billing function or the Internet FAX Kit functions, and then restart the device.

Continuous Job setting mismatch of EPLyzer

[Detection Conditions] 121-320 EP-SV Setting information conflict fail.
When 850-020 is ’0’ and the Auditron Mode was changed from INTERNAL AUDITRON to an option other [Error Type]
than INTERNAL AUDITRON. System Fail
[Fault Content] When using the Fax send billing function, set both the standard image quality unit price (850-022) and the
EP-SV - Double installation contract error with Web-based EP. high image quality unit price (850-023) to a value other than ’0’, and then turn the power OFF then ON.
Detection Condition (2): When the Fax send billing function is not used, set 850-021 to ’0’ (function OFF).
[Detection Conditions]
When using the Fax send billing function, correct the Maximum Stored Number of Sheets and unit prices,
It was detected that the EP cont has doubled installation contracts for the EP-SV and the Web-based EP. and then turn the power OFF then ON.
[Corrective Actions] Detection Condition (3): Set the standard image quality unit price (850-022) to a value that is equal to or
There are double contracts for the EP-SV and the Web-based EP. less than the high image quality unit price (850-023), and then turn the power OFF then ON.
Change the C/L to disable either one of the installation contracts and set correct contract settings. Detection Condition (4):
(As to DMP2009 or later, switch to another Fault (21-213).)
121-321 EP-DX Setting information conflict fail. – In order not to use the new type of subtraction system (M/C Unit Price Table system), set the value in
NVM(850-027) to 0 (The function OFF).
[Error Type] – To use the new type of subtraction system (M/C Unit-Price Table system), set every available unit
System Fail price (855-xxx) to a value between 1 and 9999999. Power OFF then ON.
[Fault Content] If the problem persists, perform the following:
EP-DX - Double installation contract error with Web-based EP. Go to OF-01 Common System Fail. Perform step (5) to collect reports and the subsequent steps.
[Detection Conditions]
It was detected that the EP cont has doubled installation contracts for the EP-DX and the Web-based EP. 121-323 Web EP Software Fail
[Corrective Actions] [Error Type]
There are double contracts for the EP-DX and the Web-based EP. System Fail
Change the C/L to disable either one of the installation contracts and set correct contract settings. [Fault Content]
Fatal error related to Web EP.
121-322 Controller Price Table Error [Detection Conditions]
[Error Type] Fatal error related to Web EP.
System Fail Due to an error in software processing, subsequent processes cannot be performed.
[Fault Content] [Corrective Actions]
EPA - Controller unit price table settings error Turn the power OFF then ON. If the problem still persists, obtain the info9 or xxx.tgz log and network log
[Detection Conditions] immediately after the problem has occurred and contact the support department for instructions.
2.5.1 Log collection/extraction tool function explanation
When the Fax send billing function is turned ON (850-021=1), the following was detected at power ON or
at recovery from Power Save.
1. The standard image quality unit price (850-022) or the high image quality unit price (850-023) in the 121-324 Fax Send Charging And Scan Setting Confliction
unit price table for Fax send billing was set to ’0’.
[Error Type]
2. The accumulated value from the Maximum Stored Number of Sheets (840-003: 999 by default) and
system
the standard image quality unit price (850-022) or the high image quality unit price (850-023) in the
unit table was set to a value larger than the maximum price (15.120 yen) that can be inserted for [Fault Content]
Coin Kit 8. Fax Send Charging and Scan Setting Confliction.
3. The standard image quality unit price (850-022) is larger than the high image quality unit price (850- [Detection Conditions]
023).
While device is on, it is detected that with FAX Send Charging enabled, Blank Document Detection is
4. With a new type of subtraction system (M/C Unit-Price Table system) ON (850-027=1),
enabled or Blank Document Detection Display (display on KO screen) is enabled.
an available unit price (855-xxx) is set to a value out of the range of 1 to 9999999. (As to DMP2009 or
later, switch to another Fault (21-213).)
[Corrective Actions]
Set 850-021 to 0 (disable FAX Send Charging), or
[Corrective Actions]
set 820-123 to 0 and 790-670 to 0 and restart the device.
Detection Condition (1): When the Fax send billing function is not used, set 850-021 to ’0’ (function OFF).

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121-325 ICCR And Panel Auth Setting Confliction [Procedure]
[Fault Name] Power OFF/ON the MF machine.

ICCR And Panel Auth Setting Confliction

When the problem persists after the checks,
[Error Type]
Reset the 3Gnet-BOX, power Off/On the MF machine.
System
[Fault Content] If that also did not work,
Mismatch of setting that can be authenticated from the Panel and related products
- 3Gnet-BOX diagnostics report
[Detection Conditions] - Obtain the PfShowInfo8 log, contact the Support Department., and remove the 3Gnet-BOX from the MF
Detected a combination that is not allowed during booting (*refer) and automatically disabled the [setting machine.
that links authentication from the IC card and the panel].

(*)The combination that is not permissible is when the following conditions are all met.
-ICCR connected with USB and EP related product is linked.
121-333 EPSV-EP M/C Communication Fail
( System Data:700-257=2 and System Data :850-001=1)
-Authentication setting is the main unit authentication (system data:700-212=1)
[Error Type]
System Fail
-The (System Data:700-909=1) that is set to combine the authentication from the IC card and the Panel
[Corrective Actions] [Fault Content]
When Perform the following when making the connection ICCR individual by USB and combining the EPSV-EP M/C Communication Fail
authentication from IC card and the panel: [Detection Conditions]
The following occurs. 1. The power was turned ON, with the Power Saver key, the Start key and the numeric key [0] pressed
-Disconnect the EP related products and set to C/L:850-001=0. down.
-Enable C/L:700-909=1. If this condition does not apply to your case, check what value is set in [850-014: Accessory Connection
Monitoring Timer Value] and go to one of the following.
(Since the [System Data:700-909] is reset to 0 (Disabled) from 1(Enabled) in auto reboot)
2. 850-014 = 0
For one of the reasons given under (4), this error is detected. See (4) Others.
If the problem still persists, perform the following:
3. 850-014 = 1-9
OF-01 Common System Fail
A certain time (1-9 min) preset in [850-014] after this machine was turned on and reported the Wake Up
121-326 Cannot close 3G connection Fail (3Gnet-BOX). command to the accessory, the machine did not receive any response from the accessory.
[Fault Name] 850-014 = 1-9: This error will occur a certain minute(s) [1-9 min] after the UI panel displays [Please wait].
Cannot close 3G connection Fail (3Gnet-BOX). 4. Others
[Error Category] When turned on, this machine asked for a response to the [Does the accessory exist?] signal and
System detected [The accessory does not exist].
Or
[Fault Contents]
A lapse of 10 sec after the accessory reported ACK to this machine, the accessory did not report Wake Up
3G line disconnection failed (3Gnet-BOX) Answer to this machine.
[Conditions for detection] Or
Line disconnection failed during 3G communication used by 3Gnet-BOX. This machine received three consecutive NAKs.
When the problem occurs for one of these reasons under [Others], this error will occur [within 30 sec] after
"SESSMGR_USBRNDIS_ERR_ADPTER_CANNOT_OPERATE" is returned from SessionMgr during the UI panel displays [Please wait].
3G line disconnection. [Corrective Actions]
Or, "SECEP_BEE_FATAL_CANNOT_CLOSE" is returned from secep. 1. Turn ON the power without pressing down the Power Saver key, the Start key, and the numeric key [0].
 If this condition does not apply to your case, check what value is set in [850-014: Accessory Connection
Monitoring Timer Value] and go to one of the following.
121-335 EPSV Wake Up Answer Fail
2. 850-014 = 0 This error is thought to be detected for one of the reasons under (4) Others.
• Take the appropriate actions given under (4) Others.
[Error Type]
System Fail
3. 850-014 = 1-9
Set 850-014 to a larger value than the current one and operate again. [Fault Content]
• If 9 causes the problem to reoccur, set 850-014 to 0. EPSV Wake Up Answer Fail
• If 0 causes the problem to reoccur, take the appropriate actions given under (4) Others. [Detection Conditions]
4. Others The WAKE UP ANSWER cannot be received.
Check that the accessory is ON. [Corrective Actions]
Check if the cable is connected between EP-SV and ESS. Check connection of the cable between the EP-SV and the ESS.
If the cable is properly connected, turn OFF then ON this machine. If the problem persists, perform the fol- If they are connected correctly, turn the power OFF then ON. If the problem persists, perform the follow-
lowing: ing procedure to repair it.
4-1. Check if Controller ROM is the latest version. If not, upgrade it to the latest version. 1. Check whether the Controller ROM is the latest version and upgrade it to the latest.
If so, you do not need to download the latest version of it. If the Controller ROM is the latest version, there is no need to download it.
4-2. Reinstall the EPSV-IF board. 2. Reinstall or replace the EPSV-IF Board.
4-3. Replace the EPSV-IF board. 3. Replace the EP-SV.
4-4. Replace EP-SV. If the problem persists, perform the following procedure to repair it.
– If you intentionally removed EP-SV or EP Accessory, set 850-001 to 0 in DC131. (Set it to EP Perform the procedures after obtaining reports in OF-01 Common System Fail.
Accessory Connected. )
4-5. If the problem persists, go to the following and resolve it.
– If you intentionally removed EP-SV or EP Accessory, set 850-001 to 0 in DC131. (Set it to EP
121-336 Unknown EP Accessory
Accessory Connected. ) [Error Type]
– OF-01 Common System Fail: Perform the step for collecting reports and subsequent steps. System Fail
[Fault Content]
121-334 EPSV Login Fail EP-SV - Accessories type unknown.
[Error Type] [Detection Conditions]
System Fail The EP related accessory type was unknown in WAKE UP ANSWER.
[Fault Content] [Corrective Actions]
EPSV Login Fail Check connection of the cable between the EP-SV and the ESS.
[Detection Conditions] If they are connected correctly, turn the power OFF then ON. If the problem persists, perform the follow-
ing procedure to repair it.
Verification of the login information in WAKE UP ANSWER resulted in an error.
1. Check whether or not the Controller ROM is the latest version and upgrade it to the latest.
[Corrective Actions] If the Controller ROM is the latest version, there is no need to download it.
Check connection of the cable between the EP-SV and the ESS.
2. Reinstall or replace the EPSV-IF Board.
If they are connected correctly, turn the power OFF then ON. If the problem persists, perform the follow-
3. Replace the EP-SV.
ing procedure to repair it.
4. If the problem persists, refer to EP Accessory manual to perform the corrective actions.
1. Check whether the Controller ROM is the latest version and upgrade it to the latest.
If the problem persists, perform the following procedure to repair it.
If the Controller ROM is the latest version, there is no need to download it.
Perform the procedures after obtaining reports in OF-01 Common System Fail.
2. Reinstall or replace the EPSV-IF Board.
3. Replace the EP-SV.
If the problem persists, perform the following procedure to repair it. 121-337 EP Accessory Self Diag Fail
Perform the procedures after obtaining reports in OF-01 Common System Fail.

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[Error Type] [Fault Content]
System Fail EPA - Unit price table error
[Fault Content] [Detection Conditions]
EP-SV - Accessories self-diagnostic result error. Detection Condition (1): When the M/C is running, a notification is issued from the Coin Kit indicating that
[Detection Conditions] the price data in the Coin Kit has been changed.
Detection Condition (2): When the M/C is booting or returning from Power Save, a notification is issued
Self-diagnostic of the EP related accessories in WAKE UP ANSWER resulted in an error.
from the Coin Kit indicating a unit price error. (The unit price table in the Coin Kit contains unset unit
[Corrective Actions] price(s))
Check connection of the cable between the EP-SV and the ESS. [Corrective Actions]
If they are connected correctly, turn the power OFF then ON. If the problem persists, perform the follow- Detection Condition (1): Turn the power OFF then ON.
ing procedure to repair it.
Detection Condition (2): Correct the unit price settings in the Coin Kit, and then turn the power OFF then
1. Check whether the Controller ROM is the latest version and upgrade it to the latest.
ON.
If the Controller ROM is the latest version, there is no need to download it.
If the problem persists, perform the following procedure:
2. Reinstall or replace the EPSV-IF Board.
OF-01 Perform the procedures after (5) obtaining reports in Common System Fail.
3. Replace the EP-SV.
4. If the problem persists, refer to EP Accessory manual to perform the corrective actions.
If the problem persists, perform the following procedure to repair it.
121-340 EP Accessory Miss Match
Perform the procedures after obtaining reports in OF-01 Common System Fail. [Error Type]
System Fail

121-338 EPSV Answer Time Out [Fault Content]

EP-SV - Accessories Form Mismatch
[Error Type]
System Fail
[Detection Conditions]
The combination of accessories that are installed does not match the specifications.
[Fault Content]
EPSV - Answer Timeout
[Corrective Actions]
Checks whether they are installed correctly against the specifications.
[Detection Conditions]
If they are installed correctly, turn the power OFF then ON. If the problem persists, perform the following
Answers other than WAKE UP ANSWER from the EP-SV cannot be received.
procedure to repair it.
[Corrective Actions] 1. Check whether the Controller ROM is the latest version and upgrade it to the latest.
Check connection of the cable between the EP-SV and the ESS. If the Controller ROM is the latest version, there is no need to download it.
If they are connected correctly, turn the power OFF then ON. If the problem persists, perform the follow- 2. Reinstall or replace the EPSV-IF Board.
ing procedure to repair it.
If the problem persists, perform the following procedure to repair it.
1. Check whether the Controller ROM is the latest version and upgrade it to the latest.
Perform the procedures after obtaining reports in OF-01 Common System Fail.
If the Controller ROM is the latest version, there is no need to download it.
2. Reinstall or replace the EPSV-IF Board.
3. Replace the EP-SV.
121-350 EPSV Logic Fail
If the problem persists, perform the following procedure to repair it. [Error Type]
Perform the procedures after obtaining reports in OF-01 Common System Fail. System Fail
[Fault Content]
121-339 Price Table Error EP-SV - Unexpected Error

[Error Type] [Detection Conditions]

A problem has occurred during the software process and the process is unable to continue.
System Fail
When the following error is detected, sometimes it may also cause 121-350 to occur.
1. A system data settings value conflict was detected.
 2. A hardware failure was detected. 121-370 EP-DX - unexpected error
3. A unit cost data error was detected.
[Error Type]
4. The connected accessory cannot be recognized.
System Fail
5. The combination of accessories is incorrect.
@And other conditions similar to when any of the following Fault Code has occurred.
[Fault Content]
EP-DX - Unexpected Error
121-310: EPSV-Accessory Communication Fail
121-311: Smart Card Auditron Config Fail 01 [Detection Conditions]
121-312: Smart Card Auditron Config Fail 02 Pflite Function Error
121-313: Smart Card Auditron Config Fail 03 Library Function Error
121-314: Customize User Prompts Fail Undefined Message/Undefined Parameter Received, etc.
121-315: Continuous JOB setting missmatch of EPLyzer [Corrective Actions]
121-316: Prohibited Combination of EP Accessory Connection and Secure Access Authentication Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
121-318: Auth/Accout Settings Is Not Supported 1. Check whether the Controller ROM is the latest version and upgrade it to the latest.
121-319: Fax Send Charging and Internet Fax Setting Confliction If the Controller ROM is the latest version, there is no need to download it.
121-322: EPA - Controller Unit Price Table Settings Error 2. Check the connections of the FAX USB cable.
121-333: EPSV - EP MC Communication Fail If the problem persists, perform the following procedure to repair it.
121-334: EPSV Login Fail Perform the procedures after obtaining reports in OF-01 Common System Fail.
121-335: EPSV Wake Up Answer Fail
121-336: EPSV - Unknown Accessory Type
121-337: EPSV - Accessory Self-Diagnostic Result Error
121-338: EPSV - Answer Wait Timeout
121-339: EPA - Coin Kit Unit Price Table Settings Error
121-340: EPSV - Accessory Form Mismatch
021-360: EP Accessory Fail
021-361: EP Accessory - Accessory Type Settings Error
[Corrective Actions]
Turn the power OFF and ON and if the problem persists, perform the following.Reboot the machine a few
times and check whether any of the Faults in the above list occurs. If any has, take the CE action for each
respective Fault.
1. Check whether the Controller ROM is the latest version and upgrade it to the latest.
If the Controller ROM is already of the latest version, there is no need to download.
2. Reinstall or replace the EPSV-IF PWB.
3. Replace the EP-SV.
4. If the Fault still remains,
-Check the settings value of the Accessory and the System Data.
-Obtain the system log of the Controller.
-Check the connection of the cables.
-Check the unit price setting of the Coin Kit.
Check the CE Action according to the occurrence of the Faults in the above list.
If the problem still persists, perform the following:
Perform the procedures after obtaining reports in OF-01 Common System Fail.

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123-207 Comm Manager Target Fail (UI-Panel) [Fault Content]
[Error Type] (UI-Panel) Receive Queue Full

System Fail [Detection Conditions]

[Fault Content] The data received from the Controller exceeded the upper limit for the processing capability in the Panel.

COMM. Manager Target Error [Corrective Actions]

Incorrect mailbox value on the cm_send_msg statement, or the target is not SYS when receiving from Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
SIO. OF-04 Panel System Fail
[Detection Conditions]
Serial Transmission Failure 123-312 Diag mode change Fail (Punch unit type set)
[Corrective Actions] [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. System Fail
OF-04 Panel System Fail [Fault Content]
SB-Fin Punch Unit Initial Installation NG After Diag Mode
123-209 EVM Returns Wrong Value (UI-Panel) [Detection Conditions]
[Error Type] The data received from the Controller has exceeded the upper limit of the processing capability in the
System Fail Panel.
[Fault Content] [Corrective Actions]
(UI-Panel) Return Value Error from EVM Turn the power OFF and ON.
[Detection Conditions] If the problem persists, perform the following procedure:
OF-04 Panel System Fail
UI-SW failure in the ESS PWB.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. 123-317 Receive Message Queue Full (UI-Panel)
OF-04 Panel System Fail [Error Type]
System Fail
123-310 Send Queue Full (UI-Panel) [Fault Content]
[Error Type] (UI-Panel) Receive Message Queue Full

System Fail [Detection Conditions]

[Fault Content] The data received from the Controller exceeded the upper limit for the processing capability in the Panel.
(UI-Panel) Send Queue Full [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-04 Panel System Fail
The data sent from the Panel to the Controller exceeded the upper limit for the processing capability.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. 123-318 Receive Finish Queue Full (UI-Panel)
OF-04 Panel System Fail [Error Type]
System Fail
123-311 Receive Queue Full (UI-Panel) [Fault Content]
[Error Type] (UI-Panel) Receive Completion Queue Full

System Fail [Detection Conditions]

The data received from the Controller exceeded the upper limit for the processing capability in the Panel.

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[Corrective Actions] [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-04 Panel System Fail OF-04 Panel System Fail

123-320 NVM initialized for FCW composition. 123-325 Object Creation Fail (UI-Panel)
[Error Type] [Error Type]
System Fail System Fail
[Fault Content] [Fault Content]
Automatic recovery has occurred (FCW/HB) because incorrect value was detected in the system data Object Cannot Be Created (HB/FCW)
area that has no compatibility among the different type of UI panels [Detection Conditions]
[Detection Conditions] The specified UI internal object could not be created due to any setting/specification error. UI-SW failure
When the M/C was started or booted, it was detected that a value, which is out of the guaranteed range for in the ESS PWB.
the currently installed panel, is set in the system data area that has no compatibility among the different [Corrective Actions]
type of UI panels (HB/FCW/MCW).
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
This error does not occur during the usual physical UI panel type replacement.
OF-04 Panel System Fail
If for some reason the incorrect data got stored, the machine performs reboot and automatic recovery
using the same system as when the panel is physically replaced.
[Corrective Actions] 123-326 Memory Overflow (UI-Panel)
Even when this error code is displayed, the machine can still be used normally after pressing [Close]. [Error Type]
However, set necessary mechanical settings before using it because the Controller NVM has been ini- System Fail
tialized into the FCW/MCW panel configuration. [Fault Content]
Memory Overflow
123-322 Target Fail (UI-Panel) The memory in the GUAM exceeded the upper limit.
[Error Type] [Detection Conditions]
System Fail UI-SW failure in the ESS PWB.
[Fault Content] [Corrective Actions]
Target Error Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Detection Conditions] OF-04 Panel System Fail
Serial Transmission Failure
[Corrective Actions] 123-327 Button Overflow (UI-Panel)
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Error Type]
OF-04 Panel System Fail System Fail
123-323 Address Fail (UI-Panel) [Fault Content]
[Error Type] Button Overflow
System Fail The memory for the (synchronous display) button in the GUAM exceeded the upper limit.
[Fault Content] [Detection Conditions]
Address Error UI-SW failure in the ESS PWB.
[Detection Conditions] [Corrective Actions]
Serial Transmission Failure Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-04 Panel System Fail
 [Error Type]
123-328 UI Internal Fail with Out of Area System Fail
[Error Type] [Fault Content]
System Fail Interface Failure
[Fault Content] Impossible transmission with the Control Panel was detected.
UI Internal I/F Failure [Detection Conditions]
A coordinate value out of the range of the display screen was detected (WxH = 640x240). The H/W connection in the Panel is faulty or the internal connection could not be correctly detected.
[Detection Conditions] [Corrective Actions]
UI-SW failure in the ESS PWB. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-04 Panel System Fail

Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-04 Panel System Fail 123-337 Frame Data Error with Invalid Data Type
[Error Type]
123-329 UI Internal Fail with Invalid Coordinates System Fail
[Error Type] [Fault Content]
System Fail Invalid frame data was detected.
[Fault Content] The incorrect value of the Data Type detected by Frame ID was detected.

UI Internal I/F Failure [Detection Conditions]

The coordination value that cannot be displayed was detected (X = 4 times numeric position). UI-SW failure in the ESS PWB.
[Detection Conditions] [Corrective Actions]
UI-SW failure in the ESS PWB. Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Corrective Actions] OF-04 Panel System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-04 Panel System Fail 123-341 Event Queue Full (UI-Panel)
[Error Type]
123-332 I/F Fail (Invalid Parameter CP) System Fail
[Error Type] [Fault Content]
SysR Event Queue Full (UI-Panel)
[Fault Content] [Detection Conditions]
Interface Failure UI-SW failure in the ESS PWB.
Incorrect parameter was detected at the Drv. I/F between the DM and CP. [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
UI-SW failure in the ESS PWB. OF-04 Panel System Fail
[Corrective Actions]
Turn the power OFF and ON. 123-342 Event Queue Empty (UI-Panel)
If the problem persists, perform the following procedure: [Error Type]
OF-04 Panel System Fail System Fail
[Fault Content]
123-333 I/F Fail (Impossible Communication) Event Queue Empty (UI-Panel)

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[Detection Conditions] 123-346 Invalid Timer Number (UI-Panel)
UI-SW failure in the ESS PWB. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail Incorrect Timer Number (UI-Panel)
[Detection Conditions]
123-343 Invalid Class (UI-Panel) UI-SW failure in the ESS PWB.
[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-04 Panel System Fail
Incorrect Class (UI-Panel)
[Detection Conditions] 123-350 One Touch Key Fail (MCW)
UI-SW failure in the ESS PWB. [Error Type]
[Corrective Actions] SysR
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail
MCW-Panel One-Touch Key Fail (the number of the detected One-Touch Keys does not match)
[Detection Conditions]
123-344 Invalid Type (UI-Panel) When checking the number of the one-touch keys in the MCW-Panel (Control Panel Driver SW) during
[Error Type] the initialization process at power ON, it was detected that there is a H/W Mismatch (multiple key count
detection results do not match) .
System Fail
[Fault Content] [Corrective Actions]
Incorrect Type (UI-Panel) Turn the power OFF then ON, and then replace the One-Touch Key Module of the MCW-Panel.
If the problem persists, perform the following procedure:
[Detection Conditions]
OF-04 Panel System Fail
UI-SW failure in the ESS PWB.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
123-352 Sys EEPROM Read Error(UI-Panel)
OF-04 Panel System Fail [Error Type]
sysR

123-345 Timer Queue Full (UI-Panel) [Fault Content]

Sys EEPROM Read Error (UI-Panel)
[Error Type]
System Fail
[Detection Conditions]
An error internal to the con-panel (an abnormal value in EEPROM for Sys) has beed detected.
[Fault Content]
Timer Queue Full (UI-Panel)
[Corrective Actions]
Power OFF then ON. If the problem persists, perform the following:
[Detection Conditions]
OF-04 Panel System Fail
UI-SW failure in the ESS PWB.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
123-353 UI Cable Connect Error(UI-Panel)
OF-04 Panel System Fail [Error Type]
sysR
[Fault Content] [Corrective Actions]
UI Cable Connection Error (UI-Panel) Power OFF then ON. If the problem persists, perform the following:
[Detection Conditions] OF-04 Panel System Fail
The Control Panel has detected that the UI Cable is disconnected.
[Corrective Actions] 123-357 Sys EEPROM Write Error(UI-Panel)
Power OFF then ON. If the problem persists, perform the following: [Error Type]
OF-04 Panel System Fail sysR
[Fault Content]
123-354 Decrease in 24V Error(UI-Panel) Sys EEPROM Write Error (UI-Panel)
[Error Type] [Detection Conditions]
sysR The Control Panel has detected that writing in the EEPROM there failed.
[Fault Content] [Corrective Actions]
24V Power Drop Detected error (UI-Panel) Power OFF then ON. If the problem persists, perform the following:
[Detection Conditions] OF-04 Panel System Fail
The Control Panel has detected a drop in 24V power voltage.
[Corrective Actions] 123-358 Log EEPROM Write Error(UI-Panel)
Power OFF then ON. If the problem persists, perform the following: [Error Type]
OF-04 Panel System Fail sysR
[Fault Content]
123-355 Decreas in 5V Error(UI-Panel) Log EEPROM Write Error (UI-Panel)
[Error Type] [Detection Conditions]
sysR The Control Panel has detected that writing in the EEPROM there for logging failed.
[Fault Content] [Corrective Actions]
5V Power Drop Detected error (UI-Panel) Power OFF then ON. If the problem persists, perform the following:
[Detection Conditions] OF-04 Panel System Fail
The Control Panel has detected a drop in 5V power voltage.
[Corrective Actions] 123-362 No Object (UI-Panel)
Power OFF then ON. If the problem persists, perform the following: [Error Type]
OF-04 Panel System Fail System Fail
[Fault Content]
123-356 FAX OTK Cable Connect Error(UI-Panel) No Object (FCW)
[Error Type] [Detection Conditions]
sysR UI-SW failure in the ESS PWB.
[Fault Content] [Corrective Actions]
FAX OTK Cable Connection Error (UI-Panel) Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Detection Conditions] OF-04 Panel System Fail
The Control Panel has detected that FFC is disconnected from One Touch Key for FAX or that One
Touch Key has a problem. 123-368 Short of UI Memory (UI-Panel)

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[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-04 Panel System Fail
Insufficient Memory (FCW)
[Detection Conditions] 123-372 Interface Sequence Fail (UI-Panel)
There is insufficient memory or the connection failed. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail Interface Sequence Failure (UI-Panel)
[Detection Conditions]
123-369 Invalid Interface Value (UI-Panel) The initialization command from the Controller was not sent within the specified time.
[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-04 Panel System Fail
Incorrect Interface Value (UI-Panel)
[Detection Conditions] 123-373 Channel Fail (UI-Panel)
UI-SW failure in the ESS PWB. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail Channel Failure (UI-Panel)
[Detection Conditions]
123-370 Interface Length Fail (UI-Panel) The channel sent from the Controller was incorrect.
[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-04 Panel System Fail
Interface Length Failure (UI-Panel)
[Detection Conditions] 123-374 Invalid User Job ID (UI-Panel)
The parameter sent from the Controller was incorrect. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail Incorrect User Job ID (UI-Panel)
[Detection Conditions]
123-371 Interface Parameter Fail (UI-Panel) The Job ID parameter sent from the Controller was incorrect.
[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-04 Panel System Fail
Interface Parameter Failure (UI-Panel)
[Detection Conditions] 123-375 Internal Resource Fail (UI-Panel)
The parameter sent from the Controller was incorrect.
[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-04 Panel System Fail
Internal Resource Failure (UI-Panel)
[Detection Conditions] 123-379 Dispatch Fail (UI-Panel)
UI-SW failure in the ESS PWB. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail Dispatch Failure (UI-Panel)
[Detection Conditions]
123-376 Internal Memory Fail (UI-Panel) UI-SW failure in the ESS PWB.
[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-04 Panel System Fail
Internal Memory Failure (UI-Panel)
[Detection Conditions] 123-380 Copy Interface Fail (UI-Panel)
UI-SW failure in the ESS PWB. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail Copy Interface Failure (UI-Panel)
[Detection Conditions]
123-377 UI Timer Fail (UI-Panel) UI-SW failure in the ESS PWB.
[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-04 Panel System Fail
Timer Failure (UI-Panel) 123-381 Fax Interface Fail (UI-Panel)
[Detection Conditions] [Error Type]
UI-SW failure in the ESS PWB. System Fail
[Corrective Actions] [Fault Content]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Fax Interface Failure (UI-Panel)
OF-04 Panel System Fail [Detection Conditions]
UI-SW failure in the ESS PWB.
123-378 Interface Format Fail (UI-Panel) [Corrective Actions]
[Error Type] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
System Fail OF-04 Panel System Fail
[Fault Content]
Interface Format Failure (UI-Panel) 123-382 Scanner Interface Fail (UI-Panel)
[Detection Conditions] [Error Type]
The data format sent from the Controller was incorrect. System Fail

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[Fault Content] OF-04 Panel System Fail
Scanner Interface Failure (UI-Panel)
[Detection Conditions] 123-386 Invalid Service Object (UI-Panel)
UI-SW failure in the ESS PWB. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail Incorrect Service Object (UI-Panel)
[Detection Conditions]
123-383 Report Interface Fail (UI-Panel) UI-SW failure in the ESS PWB.
[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-04 Panel System Fail
Report Interface Failure (UI-Panel)
[Detection Conditions] 123-387 Invalid Service Object Attribute (UI-Panel)
UI-SW failure in the ESS PWB. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail Incorrect Service Object Attribute (UI-Panel)
[Detection Conditions]
123-384 Server Access Fail (UI-Panel) UI-SW failure in the ESS PWB.
[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-04 Panel System Fail
Server Access Failure (HB/FCW)
[Detection Conditions] 123-388 Attribute Fail (UI-Panel)
UI-SW failure in the ESS PWB. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail Attribute Error (UI-Panel)
[Detection Conditions]
123-385 Service Object Overflow (UI-Panel) UI-SW failure in the ESS PWB.
[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-04 Panel System Fail
Service Object Overflow (UI-Panel)
[Detection Conditions] 123-389 Argument Fail (UI-Panel)
UI-SW failure in the ESS PWB. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-04 Panel System Fail
Argument Failure (HB/FCW)
[Detection Conditions] 123-393 EP Fail (UI-Panel)
UI-SW failure in the ESS PWB. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail EP Failure (UI-Panel)
[Detection Conditions]
123-390 Job Parameter Fail (UI-Panel) UI-SW failure in the ESS PWB.
[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-04 Panel System Fail
Job Parameter Argument Error (UI-Panel)
[Detection Conditions] 123-394 File Access Fail (UI-Panel)
UI-SW failure in the ESS PWB. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail Incorrect File Access (UI-Panel)
[Detection Conditions]
123-391 Job Actual Parameter Fail (UI-Panel) UI-SW failure in the ESS PWB.
[Error Type] [Corrective Actions]
System Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-04 Panel System Fail
Job Execution Argument Error (UI-Panel) 123-395 NVM Fail (UI-Panel)
[Detection Conditions] [Error Type]
UI-SW failure in the ESS PWB. System Fail
[Corrective Actions] [Fault Content]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. NVM Failure (UI-Panel)
OF-04 Panel System Fail [Detection Conditions]
UI-SW failure in the ESS PWB.
123-392 Auditron Fail (UI-Panel) [Corrective Actions]
[Error Type] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
System Fail OF-04 Panel System Fail
[Fault Content]
Incorrect Auditron (UI-Panel) 123-396 FF Fail (UI-Panel)
[Detection Conditions] [Error Type]
UI-SW failure in the ESS PWB. System Fail
[Corrective Actions] [Fault Content]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. FF Error (UI-Panel)

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[Detection Conditions] 123-400 JRM I/F Internal Fail (UI-Panel)
UI-SW failure in the ESS PWB. [Error Type]
[Corrective Actions] System Fail
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Fault Content]
OF-04 Panel System Fail Due to a fatal error in the JRM IF Converter, subsequent processing cannot be performed.
[Detection Conditions]
123-397 MGR Fail (UI-Panel) There was insufficient area, an internal error or invalid IF Sequencing (or parameter) entered into the
[Error Type] Converter.
System Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
MGR Error (UI-Panel) OF-04 Panel System Fail
[Detection Conditions]
UI-SW failure in the ESS PWB.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-04 Panel System Fail

123-398 Delay Release Queue Full (UI-Panel)

[Error Type]
System Fail
[Fault Content]
Delay Release Queue Full (UI-Panel)
[Detection Conditions]
UI-SW failure in the ESS PWB.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-04 Panel System Fail

123-399 Internal Fail (UI-Panel)

[Error Type]
System Fail
[Fault Content]
Internal Error (UI-Panel)
[Detection Conditions]
UI-SW failure in the ESS PWB.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-04 Panel System Fail
124-310 DC132 11 [Error Type]
[Error Type] System Fail

System Fail [Fault Content]

[Fault Content] Stored Data Mismatch

Stored Data Mismatch [Detection Conditions]

[Detection Conditions] The serial numbers do not match.

Product No. not specified. Procedure

[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Execute dC132[Billing Data Matching & Serial No Setting].
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Compare the 3 Serial No.
Replace the MCU PWB and the ESS PWB.
All 3 numbers are different.
Y N
124-311 DC132 09 Execute dC132[Billing Data Matching & Serial No Setting]. Make the 3 values match.
[Error Type] Replace the MCU PWB and the ESS PWB.
System Fail
[Fault Content] 124-314 DC132 01
Stored Data Mismatch
[Error Type]
[Detection Conditions] System Fail
Serial No. not specified.
[Fault Content]
[Corrective Actions] Stored Data Mismatch
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Detection Conditions]
Replace the MCU PWB and the ESS PWB.
Internal control error was detected.
[Corrective Actions]
124-312 DC132 12 Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Error Type] Replace the MCU PWB and the ESS PWB.
System Fail
[Fault Content] 124-315 DC132 02
Stored Data Mismatch
[Error Type]
[Detection Conditions] System Fail
The product No. did not match.
[Fault Content]
Procedure Stored Data Mismatch
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Detection Conditions]
Execute dC132[Billing Data Matching & Serial No Setting].
Internal control error was detected.
Compare the 3 product No.
All 3 numbers are different.
Procedure
Y N Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.

Execute dC132[Billing Data Matching & Serial No Setting]. Make the 3 values match. Execute dC131[NVM Read/Write].

Replace the MCU PWB and the ESS PWB. Compare the following values.
• dC131[700-600]
• dC131[700-601]
124-313 DC132 10 • dC131[700-602]

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Compare the 3 numbers. [Fault Content]
All 3 numbers are different. Stored Data Mismatch
Y N [Detection Conditions]
Execute dC132[Billing Data Matching & Serial No Setting]. Make the 3 values match.
Internal control error was detected.
Replace the MCU PWB and the ESS PWB.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
124-316 DC132 03 Replace the MCU PWB and the ESS PWB.
[Error Type]
System Fail 124-319 DC132 08
[Fault Content] [Error Type]
Stored Data Mismatch System Fail
[Detection Conditions] [Fault Content]
Internal control error was detected.
Stored Data Mismatch
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Internal control error was detected.
Replace the MCU PWB and the ESS PWB.
Procedure
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
124-317 DC132 04 Execute dC131[NVM Read/Write].
[Error Type] Compare the following values.
System Fail • dC131[700-606]
[Fault Content] • dC131[700-607]
Stored Data Mismatch • dC131[700-608]
[Detection Conditions] Compare the 3 numbers.
All 3 numbers are different.
Internal control error was detected.
Y N
Procedure
Execute dC132[Billing Data Matching & Serial No Setting]. Make the 3 values match.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Replace the MCU PWB and the ESS PWB.
Execute dC131[NVM Read/Write].
Compare the following values.
• dC131[700-600] 124-320 SEEPROM Fail
• dC131[700-601] [Error Type]
• dC131[700-602] System Fail
Compare the 3 numbers. [Fault Content]
All 3 numbers are different. SEEPROM Fail
Y N [Detection Conditions]
Execute dC132[Billing Data Matching & Serial No Setting]. Make the 3 values match.
Write error occurred in the SEEPROM on the ESS Board.
Replace the MCU PWB and the ESS PWB.
[Corrective Actions]
Pull out and insert SEEPROM, or replace the ESS PWB.
124-318 DC132 07 If the system is not restored after the ESS PWB has been replaced, install back the original ESS PWB and
[Error Type] contact Support G.
System Fail
 Obtain the logs that have been recorded in 2.5.2 Logging/Extraction Tool Operational Instructions and Compare the following values.
contact Support G. • dC131[700-603]
• dC131[700-604]
124-321 Backup SRAM Fail • dC131[700-605]
[Error Type] Compare the 3 numbers.
All 3 numbers are different.
System Fail
Y N
[Fault Content]
Replace the PWB whose values do not match.
Backup SRAM Fail
Replace the MCU PWB and the ESS PWB.
[Detection Conditions]
Write error occurred in the NVM on the ESS Board.
124-324 All Billings Mismatch
[Corrective Actions]
1. If the Fax Card is installed, reinstall it.
[Error Type]
System Fail
2. Pull out and insert NVM Board or replace it.
3. Replace the ESS PWB. [Fault Content]
If the system is not restored after the ESS PWB has been replaced, install back the original ESS PWB and All Billing Counter Mismatch
contact Support G. [Detection Conditions]
Obtain the logs that have been recorded in 2.5.2 Logging/Extraction Tool Operational Instructions and The billing counters in multiple locations are all different.
contact Support G.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
124-322 DC132 05 Replace the MCU PWB and the ESS PWB.
[Error Type]
System Fail 124-325 Billing Restoration Fail
[Fault Content] [Error Type]
Stored Data Mismatch System Fail
[Detection Conditions] [Fault Content]
Internal control error was detected.
Billing Counter Mismatch (1 position)
[Corrective Actions] [Detection Conditions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
When one of the Billing counters mismatches with the others, the counter cannot be repaired.
Replace the MCU PWB and the ESS PWB.
Procedure
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
124-323 DC132 06 Execute dC132[Billing Data Matching & Serial No Setting].
[Error Type] Compare the 3 Serial No.
System Fail All 3 numbers are different.
[Fault Content] Y N
Stored Data Mismatch Replace the PWB whose values do not match.
[Detection Conditions] Replace the MCU PWB and the ESS PWB.

Internal control error was detected.

Procedure 124-326 IOT Speed Not Registered
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Error Type]
Execute dC131[NVM Read/Write]. system fail

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[Fault Content] [Fault Content]
IOT Speed not registered. Forgotten to install the ESS ROM DIMM #1 (Standard ROM) (deleted because unable to display)
[Detection Conditions] [Detection Conditions]
It was detedted that at boot, IOT Speed registration procedure status was 1 or 2. The system detected that the ESS ROM DIMM #1 was not installed (deleted because unable to display)
[Corrective Actions] [Corrective Actions]
This Fail triggers the procedure for changing IOT Speed. Accordingly the user needs to follow the dialog Turn the power OFF and ON.
displayed on the UI in order to enter the SW Key for changing IOT Speed. If the problem persists, perform the following:
Pull out and insert the Prt-Kit or the ROM DIMM #1 (Standard ROM). Or, replace it.
124-327 IOT Speed Change SW Fail
[Error Type] 124-332 contract data mismatch
system fail [Error Type]
[Fault Content] System Fail
A SW error was detected during the procedure for changing IOT Speed. [Fault Content]
[Detection Conditions] Contract data mismatch.
A SW error was detected during the procedure for changing IOT Speed. [Detection Conditions]
1. a failure to shift to Diag Mode Case where the contract data on IOT side and Controller side mismatches.
2. a failure in DC132 [Corrective Actions]
3. a failure to read from/write in SEEP ROM Match the contract data on IOT and Controller.
4. a failure to reboot
[Corrective Actions]
124-333 ASIC Fail (Panther)
Turn OFF then ON the power. If the problem persists, perform the following:
1. Replace IOT.
[Error Type]
System Fail
2. Replace the Controller board.
[Fault Content]
Panther Error
124-328 Punch Unit User Initial SetUp
[Detection Conditions]
[Error Type]
An error was detected in the Panther.
System Fail
[Corrective Actions]
[Fault Content]
Turn the power OFF then ON. If the problem persists, perform the following procedure.
Punch Unit User Initial Installation Screen Displayed
1. Reinstall or replace the RAM DIMM.
[Detection Conditions] If the problem persists, perform the following procedure to repair it.
The notification from the Finisher indicates that the Punch Unit was detected but the punch hole configu- OF-01 Common System Fail
ration is unknown.
[Corrective Actions]
Select the Punch Unit according to the instruction on the screen.
124-334 Standard Font ROM Error
[Error Type]
System Fail
124-331 ESS ROM DIMM #1 Not Found
[Fault Content]
[Error Type]
Standard FontROM Error
System
[Detection Conditions]
An error was detected in the standard Built-In Font ROM.
[Corrective Actions] [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. 1. Pull out and insert the Prt-Kit or the ROM DIMM #3. Replace it.
OF-01 Common System Fail
124-339 ROM DIMM of Another Product Found
124-335 Font ROM Not Found [Error Type]
[Error Type] System Fail
System Fail [Fault Content]
[Fault Content] Error due to installation of ROM DIMM for other models.
FONT ROM [Detection Conditions]
NOT FOUND The system detected that the ROM DIMM for another model was installed.
[Detection Conditions] [Corrective Actions]
The installation of the Font ROM was not detected. Check the ROM DIMM and install the appropriate ROM DIMM.
[Corrective Actions] If the problem persists, contact Support G.
Turn the power OFF then ON. If the problem persists, perform the following procedure.
1. Pull out and insert or replace the Font ROM. 124-340 CRUM Market fail ALL
2. If the problem persists, refer to the following procedure to repair it.
[Error Type]
OF-01 Common System Fail
System Fail
[Fault Content]
124-337 ESS Standard RAM Error All three CRUM destinations are not set (0 or different values are set).
[Error Type] [Detection Conditions]
System Fail The CRUM destinations stored in three positions match but their values are not set (0).
[Fault Content] [Corrective Actions]
ESS Standard RAM (Standard ROM) Error
Replace the machine, or replace the MCU Board.
[Detection Conditions]
An error was detected in the ESS Built-In Standard RAM.
124-341 CRUM Market fail MCU
[Corrective Actions]
[Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure.
System Fail
1. Reinstall or replace all the RAM DIMM.
2. If the problem persists, refer to the following procedure to repair it.
[Fault Content]
One of CRUM destinations is different from the others (IOT).
OF-01 Common System Fail
[Detection Conditions]
One of the CRUM destinations stored in three positions does not match (Data stored in the MCU Board
124-338 Same Font ROMs Found does not match).
[Error Type] [Corrective Actions]
System Fail (Software available for DC132)
[Fault Content] Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the MCU PWB.
Install the same Font ROM. (Software unavailable for DC 132)
[Detection Conditions] Replace the MCU PWB.
The system detected that a duplicate Font ROM was installed.
124-342 CRUM Market fail SYS 1

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[Error Type] 124-345 Billing Meter Type Restoration Fail
System Fail [Error Type]
[Fault Content] sys
One of CRUM destinations is different from the others (SYS 1). [Fault Content]
[Detection Conditions] Billing Meter Type Fail (One mismatches the others but cannot be automatically repaired.)
One of the CRUM destinations stored in three positions does not match (Data stored in the Controller [Detection Conditions]
Board does not match).
When one billing meter type did not match, this machine tried to automatically correct it but failed.
[Corrective Actions]
[Corrective Actions]
(Software available for DC132)
Power OFF then ON. If the problem persists, perform the following:
Enter DC132. Master the MCU to resolve the problem. If the problem persists, replace the Cont PWB.
In DC131[NVM Read/Write] compare the values in the following NVMs: 720-002 and 720-062. If the val-
(Software unavailable for DC132)
ues in both are the same, replace the MCU PWB.
Extract the SEEPROM from and reinsert it into the Controller PWB. If the problem still persists, replace
If they are different, replace the ESS PWB.
the Controller PWB.

124-346 All Billing CountTypes Mismatch

124-343 CRUM Market fail SYS 2
[Error Type]
[Error Type]
sys
System Fail
[Fault Content]
[Fault Content]
Billing Count Type Fail (All the three are different from each other.)
One of CRUM destinations is different from the others (SYS 2).
[Detection Conditions]
[Detection Conditions]
All the billing count types kept at multiple locations are different.
One of the CRUM destinations stored in three positions does not match (Data stored in the Controller
Board does not match). [Corrective Actions]
[Corrective Actions] Power OFF then ON. If the problem persists, perform the following:
Replace the MCU PWB and the ESS PWB.
(Software available for DC132)
Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the Cont NVM and
the Cont PWB in order. 124-347 Billing CountType Restoration Fail
(Software unavailable for DC132) [Error Type]
Reinstall/replace the NVMPWB. If the problem still reoccurs, replace the Controller PWB.
sys
[Fault Content]
124-344 All Billings Metertypes Mismatch Billing Count Type Fail (One mismatches the others but cannot be automatically repaired.)
[Error Type] [Detection Conditions]
sys When one billing count type did not match, this machine tried to automatically correct it but failed.
[Fault Content] [Corrective Actions]
Billing Meter Type Fail (All the three are different from each other.) Power OFF then ON. If the problem persists, perform the following:
[Detection Conditions] In DC131[NVM Read/Write] compare the values in the following NVMs:
All the billing meter types kept at multiple locations are different. If the values in both 720-052 and 720-063 are the same, replace the MCU PWB.
[Corrective Actions] If they are different, replace the ESS PWB.
Power OFF then ON. If the problem persists, perform the following:
Replace the MCU PWB and the ESS PWB. 124-348 All Modal Break Points Mismatch
[Error Type] [Detection Conditions]
sys One of the CRUM OEM destinations stored in three positions does not match (Data stored in the MCU
[Fault Content] Board does not match).

Modal Break Point Fail (All the three are different from each other.) [Corrective Actions]
[Detection Conditions] (Software available for DC132)
Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the MCU PWB.
All the Modal Break Points kept at multiple locations are different.
(Software unavailable for DC132)
[Corrective Actions]
Replace the MCU PWB.
Power OFF then ON. If the problem persists, perform the following:
Replace the MCU PWB and the ESS PWB.
124-352 CRUM OEM fail SYS 1
124-349 Modal Break Point Restoration Fail [Error Type]
System Fail
[Error Type]
sys
[Fault Content]
One of CRUM OEM destinations is different from the others (SYS 1).
[Fault Content]
Modal Break Point Fail (One mismatches the others but cannot be automatically repaired.)
[Detection Conditions]
One of the CRUM OEM destinations stored in three positions does not match (Data stored in the Control-
[Detection Conditions] ler Board does not match).
When one Modal Break Point did not match, this machine tried to automatically correct it but failed.
[Corrective Actions]
[Corrective Actions] (Software available for DC132)
Power OFF then ON. If the problem persists, perform the following: Enter DC132. Master the MCU to resolve the problem. If the problem persists, replace the Cont PWB.
In DC131[NVM Read/Write] compare the values in the following NVMs: (Software unavailable for DC132)
If the values in both 720-057 and 720-064 are the same, replace the MCU PWB. Extract the SEEPROM from and reinsert it into the Controller PWB. If the problem still persists, replace
If they are different, replace the ESS PWB. the Controller PWB.

124-350 CRUM OEM fail ALL 124-353 CRUM OEM fail SYS 2
[Error Type] [Error Type]
System Fail System Fail
[Fault Content] [Fault Content]
All three CRUM OEM destinations are not set (0 or different values are set). One of CRUM OEM destinations is different from the others (SYS 2).
[Detection Conditions] [Detection Conditions]
The CRUM OEM destinations stored in three positions match but their values are not set (0). One of the CRUM OEM destinations stored in three positions does not match (Data stored in the Control-
[Corrective Actions] ler Board does not match).
Replace the machine, or replace the MCU Board. [Corrective Actions]
(Software available for DC132)
124-351 CRUM OEM fail MCU Enter DC132. Mater SYS1 to resolve the problem. If the problem persists, replace the Cont NVM and the
Cont PWB in order.
[Error Type] (Software unavailable for DC132)
System Fail Reinstall/replace the NVM PWB. If the problem still persists, replace the Controller PWB.
[Fault Content]
One of CRUM OEM destinations is different from the others (IOT).
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[Fault Name] [Corrective Actions]
DC132 13 Replace the machine, or replace the MCU Board.
[Error Type]
System 124-361 CRUM validation fail MCU
[Fault Content] [Error Type]
Territory Info Fail (contents corrupted, the Controller PWB was replaced) System Fail
[Detection Conditions] [Fault Content]
The Territory Info that is stored in 3 locations are not initialized. Although the values all match, they are the One of CRUM Enable/Disable settings is different from the others (IOT).
values for ’Not set’ (0).
[Detection Conditions]
One of the CRUM Enable/Disable settings stored in three positions does not match (Data stored in the
[Corrective Actions] MCU Board does not match).
Turn the power OFF and ON. [Corrective Actions]
(Software available for DC132)
If the problem persists, replace the MCU PWB and the ESS PWB. Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the MCU PWB.
124-355 DC132 14 (Software unavailable for DC132)
[Fault Name] Replace the MCU PWB.
DC132 14
[Error Type] 124-362 CRUM validation fail SYS 1
System [Error Type]
[Fault Content] System Fail
At least one of the Territory Info at the 3 locations is different. [Fault Content]
[Detection Conditions] One of CRUM Enable/Disable settings is different from the others (SYS 1).
When at least one of the Territory Info that is stored in 3 locations is different. [Detection Conditions]
[Corrective Actions] One of the CRUM Enable/Disable settings stored in three positions does not match (Data stored in the
Turn the power OFF and ON. Controller Board does not match).
If the problem persists, proceed with the following. [Corrective Actions]
(Software available for DC132)
Use DC131 [NVM Read / Write] to compare the following 3 NVM values. Enter DC132. Master the MCU to resolve the problem. If the problem persists, replace the Cont PWB.
700-600, 700-601, 700-602 (Software unavailable for DC132)
Extract the SEEPROM from and reinsert it into the Controller PWB. If the problem still persists, replace
If all 3 are different, replace the MCU PWB and the ESS PWB. the Controller PWB.
If 2 of them are the same, perform DC-132 [Billing Data Matching & Serial NO Setting] to match the 3 val-
ues. 124-363 CRUM validation fail SYS 2
124-360 CRUM validation fail ALL [Error Type]
[Error Type] System Fail
System Fail [Fault Content]
[Fault Content] One of CRUM Enable/Disable settings is different from the others (SYS 2).
All three CRUM Enable/Disable settings are not set (0 or different values are set). [Detection Conditions]
[Detection Conditions] One of the CRUM Enable/Disable settings stored in three positions does not match (Data stored in the
The CRUM Enable/Disable settings stored in three positions match but their values are not set (0). Controller Board does not match).
[Corrective Actions] [Corrective Actions]
(Software available for DC132) Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the Cont NVM and OF-06 IOT System Fail
the Cont PWB in order.
(Software unavailable for DC132)
124-380 CRUM Market fail ALL (2)
Reinstall/replace the NVM PWB. If the problem still persists, replace the Controller PWB.
[Error Type]
System Fail
124-372 IOT sc Soft Fail
[Fault Content]
[Error Type] All three CRUM destinations are not set (0 or different values are set) #Case-(2).
System Fail
[Detection Conditions]
[Fault Content] The CRUM destinations stored in three positions match but their values are not set (0).
IOT Controller Software Failure
[Corrective Actions]
[Detection Conditions] Replace the MCU PWB and the ESS PWB.
IOT Controller software failure.
Due to an error in software processing, subsequent processes cannot be performed.
124-381 CRUM Market fail MCU (2)
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Error Type]
OF-06 IOT System Fail System Fail
[Fault Content]
One of CRUM destinations is different from the others (IOT). #Case-(2)
124-373 IOT Manager SW Fail
[Detection Conditions]
[Error Type]
One of the CRUM destinations stored in three positions does not match (Data stored in the MCU Board
System Fail
does not match).
[Fault Content] [Corrective Actions]
IOT Manager Software Failure (Software available for DC132)
[Detection Conditions] Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the MCU PWB.
An error in the IOT Manager software was detected. (Software unavailable for DC132)
[Corrective Actions] Replace the MCU PWB.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-06 IOT System Fail 124-382 CRUM Market fail SYS 1 (2)
124-374 IOT IM DeviceDriver SW Fail [Error Type]
[Error Type] System Fail
System Fail [Fault Content]
[Fault Content] One of CRUM destinations is different from the others (SYS 1). #Case-(2)
IOT IM Device Driver Software Failure [Detection Conditions]
[Detection Conditions] One of the CRUM destinations stored in three positions does not match (Data stored in the Controller
The IOT controller software has detected a fatal error. Board does not match).
Also occurs when the system data obtained from within the Cont during start up has an incorrect value. [Corrective Actions]
Occurs if DiagExit is carried out when SysUser NV initialization or IOT NV Write resulted in ’Exit (Keep (Software available for DC132)
Log)’, but does not occur when ’Exit (Clear Log)’ is used. Enter DC132. Master the MCU to resolve the problem. If the problem persists, replace the Controller
PWB.

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(Software unavailable for DC132) (Software unavailable for DC132)
Extract the SEEPROM from and reinsert it into the Controller PWB. If the problem still persists, replace Replace the MCU PWB.
the Controller PWB.

124-392 CRUM OEM fail SYS 1 (2)

124-383 CRUM Market fail SYS 2 (2) [Error Type]
[Error Type] System Fail
System Fail [Fault Content]
[Fault Content] One of CRUM OEM destinations is different from the others (SYS 1). #Case-(2)
One of CRUM destinations is different from the others (SYS 2). #Case-(2) [Detection Conditions]
[Detection Conditions] One of the CRUM OEM destinations stored in three positions does not match (Data stored in the Control-
One of the CRUM destinations stored in three positions does not match (Data stored in the Controller ler Board does not match).
Board does not match). [Corrective Actions]
[Corrective Actions] (Software available for DC132)
(Software available for DC132) Enter DC132. Master the MCU to resolve the problem. If the problem persists, replace the Cont PWB.
Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the Cont NVM and (Software unavailable for DC132)
the Cont PWB in order.
Extract the SEEPROM from and reinsert it into the Controller PWB. If the problem still persists, replace
(Software unavailable for DC132) the Controller PWB.
Reinstall/replace the NVMPWB. If the problem still reoccurs, replace the Controller PWB.

124-393 CRUM OEM fail SYS 2 (2)

124-390 CRUM OEM fail ALL (2) [Error Type]
[Error Type] System Fail
System Fail [Fault Content]
[Fault Content] One of CRUM OEM destinations is different from the others (SYS 2). #Case-(2)
All three CRUM OEM destinations are not set (0 or different values are set). #Case-(2) [Detection Conditions]
[Detection Conditions] One of the CRUM OEM destinations stored in three positions does not match (Data stored in the Control-
The CRUM OEM destinations stored in three positions match but their values are not set (0). ler Board does not match).
[Corrective Actions] [Corrective Actions]
Replace the machine, or replace the MCU Board. (Software available for DC132)
Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the Cont NVM and
the Cont PWB in order.
124-391 CRUM OEM fail MCU (2)
(Software unavailable for DC132)
[Error Type] Reinstall/replace the NVMPWB. If the problem still reoccurs, replace the Controller PWB.
System Fail
[Fault Content]
124-700 Trimming Cancelled
One of CRUM OEM destinations is different from the others (IOT). #Case-(2)
[Fault Name]
[Detection Conditions]
Trimming Cancelled
One of the CRUM OEM destinations stored in three positions does not match (Data stored in the MCU
Board does not match). [Error Type]
[Corrective Actions] Warning

(Software available for DC132) [Fault Content]

Enter DC132. Master SYS1 to resolve the problem. If the problem persists, replace the MCU PWB. Trimming was cancelled due to incorrect finished size during trimming.
[Detection Conditions] [Fault Content]
When the paper size to be output is compared with the finished size specified by trimming, it was detected The output tray was changed from the Folder Tray to the Center Tray and printing continued.
that the finished size is out of the range where trimming can be done. [Detection Conditions]
[Corrective Actions] The output tray has been changed to the Center Tray because a failure was detected in the Folder Tray.
Specify a post-trimming finished size that can conform to the output size. [Corrective Actions]
Repair the Folder Tray using another FIP detected at the same time.
124-701 Output tray changed from Side Tray
[Error Type] 124-705 Punching Canceled
Warning [Error Type]
[Fault Content] Warning
The machine changed output tray from Side Tray to another and continued printing. [Fault Content]
[Detection Conditions] Punching instruction was canceled and printing continued.
Paper that cannot be output to SideTray was detected. (paper size and paper type) [Detection Conditions]
[Corrective Actions] Punching function was canceled and printing was continued because a failure was detected in the
Replace the paper with paper that can be output to Side Tray and rerun the job. Puncher.
[Corrective Actions]
124-702 Output tray changed from Stacker Repair Punch using another FIP detected at the same time.
[Error Type]
Warning 124-706 Folding Canceled
[Fault Content] [Error Type]
The machine changed output tray from Stacker to another and continued printing. Warning
[Detection Conditions] [Fault Content]
Paper that cannot be output to Stacker was detected. (paper size and paper type) Folding instruction was canceled and printing continued.
[Corrective Actions] [Detection Conditions]
Replalce the paper with paper that can be output to Stacker and rerun the job. Folder function was canceled and printing was continued because a failure was detected in the Folder
failure.

124-703 Booklet Tray to Center Tray [Corrective Actions]

Repair Folder using another FIP detected at the same time.
[Error Type]
Warning
[Fault Content] 124-708 Changed To Sub Tray
The output tray was changed from the Booklet Tray to the Center Tray and printing continued. [Error Type]
[Detection Conditions] Warning
The output tray has been changed to the Center Tray because a failure was detected in the Booklet Tray. [Fault Content]
[Corrective Actions] The machine changed output tray from the selected tray to Sub Tray and continued printing.

Repair the Booklet Tray using another FIP detected at the same time. [Detection Conditions]
The paper was output from the center tray instead of from the selected tray
1. A different paper size other than the selected size was output for double-sided setting
124-704 Envelop Folder Tray to Center Tra
2. Puncher of Finisher C malfunctioned
[Error Type] [(1) Sub Tray output when there is a size mismatch during double-sided setting]
Warning

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• When there is a size mismatch, Simplex setting outputs to the selected tray and Duplex setting out- [Error Type]
puts to the Sub tray. Warning
• The aim in changing the output to the Sub Tray based on the SheetDelivered receive timing from the
IOT is displayed in the Control Panel which displays ’Copying’ message when the [Start] button is
[Fault Content]
pressed, until the IOT stops. Stacker Near Low Staple Warning
• There is no special display in the driver. [Detection Conditions]
[(2) Sub Tray output when the Finisher malfunctioned] When Near replacement of STAPLE needle was detected
• Decolor and Puncher failures are not SubSystemFail, they are LocalFail. [Corrective Actions]
• When Decolor fails, output goes to the selected Finisher. Check the following if it is not released by closing the Finisher Front Door.
• When Puncher fails, output goes to the Sub Tray. -Installation state of the Finsher Front Door
However, when booklet is selected, output goes to the Booklet. -Damage of the door hinge
• The aim in changing the output to the Sub Tray based on the SheetDelivered receive timing from the -Damage of the interlock detector
IOT is displayed in the Control Panel which displays ’Copying’ message when the [Start] button is
-Check the magnet
pressed, until the IOT stops.
[Corrective Actions] 124-712 Booklet Near Low Staple Warning (F)
For case (1), please check that the same selected paper size has been set on the paper tray. [Fault Name]
For case (2), check that the error codes: 012-231, 012-232, 012-233 or 012-234 has been displayed, and Booklet Near Low Staple Warning (F)
refer to the corresponding FIP to repair the problem. [Error Type]
Warning
124-709 Stapler sheets counts over warning [Fault Content]
[Error Type] Booklet Near Low Staple Warning (F)
Warning [Detection Conditions]
[Fault Content] When Near replacement of STAPLE needle was detected
The No. of Stapler Sheets exceeded and printing continued. [Corrective Actions]
[Detection Conditions] Check the following if it is not released by closing the Finisher Front Door.
The No. of Stapler Sheets exceeded was detected but printing was continued. -Installation state of the Finsher Front Door
[Corrective Actions] -Damage of the door hinge
-Damage of the interlock detector
The No. of Stapler Sheets exceeded was detected but printing was continued.
-Check the magnet

124-710 Output Tray changed from MailBoxSorter 124-713 Booklet Near Low Staple Warning (R)
[Error Type] [Fault Name]
Booklet Near Low Staple Warning (R)
warning
[Fault Content] [Error Type]
Warning
The machine changed output tray from Sorter to another and continued printing.
[Detection Conditions] [Fault Content]
Paper that cannot be output to Mailbox Sorter was detected. (paper size and paper type) Booklet Near Low Staple Warning (R)

[Corrective Actions] [Detection Conditions]

When Near replacement of STAPLE needle was detected
Replace the paper with paper that can be output to Mailbox Sorter and rerun the job.
[Corrective Actions]
124-711 Stacker Near Low Staple Warning
Check the following if it is not released by closing the Finisher Front Door.
[Fault Name] -Installation state of the Finsher Front Door
Stacker Near Low Staple Warning
 -Damage of the door hinge
-Damage of the interlock detector
-Check the magnet

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125-311 PSWcont Unexpected Fail
[Error Type]
System Fail
[Fault Content]
PSWcont Unexpected Error
[Detection Conditions]
PSW Cont Software Failure
Due to an error in software processing, subsequent processes cannot be performed.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-01 Common System Fail

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127-210 DFE Communication Fail [Detection Conditions]
[Error Type] The Controller detected the mismatch with the I/F version notified from the DFE.

Service Fail [Corrective Actions]

[Fault Content] • Match the software versions of DFE and ESS.

Controller Detected DFE Comm Error 2.6.1 Software Download

[Detection Conditions]
The Green Controller detected communication failure with the DFE. 127-220 DEF Communicaiton Error (video)
[Corrective Actions] [Error Type]
Pull out and insert the DFE connection cable. Service Fail
Turn the power OFF then ON. [Fault Content]
DEF Detected Communication Error (Video)
127-211 DFE Parameter Error [Detection Conditions]
[Error Type] The DFE detected communication error in the Video system.

Service Fail [Corrective Actions]

[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-01 Common System Fail
Controller Detected DFE Parameter Error
[Detection Conditions]
The Green Controller detected incorrect parameter for command communication with the DFE. 127-221 DEF Communicaiton Error (Command)
[Corrective Actions] [Error Type]
Pull out and insert the DFE connection cable. Service Fail
Turn the power OFF then ON. [Fault Content]
DEF Detected Communication Error (Command)
127-212 ExtPrint Check Mode Error [Detection Conditions]
[Error Type] The DFE detected communication error in the Command system.
Service Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-01 Common System Fail
External Print Check Mode Error
[Detection Conditions]
The Controller detected an error in the External CDI H/W Check Mode. 127-310 ESR Task Fatal error
[Corrective Actions] [Error Type]
• Pull out and insert the command/video cables between the DFE and M/C. System Fail
• Turn the power OFF then ON. [Fault Content]
Fatal error of ESR Task.
127-213 ExtPrint I/F Mismatch [Detection Conditions]
[Error Type] A fatal error occurred in ESR Task.
Service Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-01 Common System Fail
External Print IF Mismatch
127-311 ExtPRTc Fatal Error
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[Error Type] [Fault Content]
System Fail a fatal error related to WSD Print Service
[Fault Content] [Detection Conditions]
Fatal error related to ExtPRTc. ESS detected a Video Link error.
[Detection Conditions] [Corrective Actions]
Fatal error related to ExtPRTc. Turn OFF then ON the power. If the problem persists, perform the following.
Due to an error in software processing, subsequent processes cannot be performed. OF-01 Common System Fail
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. 127-315 ThinPrint S/W Fail
OF-01 Common System Fail [Error Type]
sys
127-312 DFE Video Link Fail [Fault Content]
[Error Type] A ThinPrin .print-related fatal error
system fail [Detection Conditions]
[Fault Content] A problem has occurred with software processing, causing the processing to stop ever since.
DFE-detected Video Link Fail [Corrective Actions]
[Detection Conditions] Turn the power OFF then ON.
DFE detected a Video Link error. If the problem persists, go to the following and solve it.
[Corrective Actions] OF-01 Common System Fail
Disconnect and connect the DFE connection cable.
Turn OFF then ON the power. If the problem persists, perform the following. 127-320 DFE Critical Fail
OF-01 Common System Fail [Error Type]
System Fail
127-313 ESS Video Link Fail [Fault Content]
[Error Type] Fatal error related to Bizen DFE.
system fail [Detection Conditions]
[Fault Content] An error occurred in the connection to the DFE. Or, the DFE needs to treat the device as SystemFail.
ESS-detected Video Link Fail [Corrective Actions]
[Detection Conditions] Take the corrective actions based on the Fault Code displayed in the DFE monitor, then reboot the sys-
ESS detected a Video Link error. tem.
[Corrective Actions] If the problem persists, perform the following procedures.
1. Check the connection to the DFE.
Disconnect and connect the DFE connection cable.
2. Check the device settings.
Turn OFF then ON the power. If the problem persists, perform the following.
3. Check the DFE HW.
OF-01 Common System Fail
4. Check the device HW.

127-314 WSD Print S/W Fail

127-337 JobTemplate HDD Write Error
[Error Type]
system fail
[Error Type]
System Fail
[Fault Content] [Error Type]
[Write error in obtaining JT] System Fail
An error has occurred when the Job Template was stored in the local HD. [Fault Content]
[Detection Conditions] Fatal error of FTP Server.
There was a temporary file access failure during polling for internal use, or an error occurred when writing [Detection Conditions]
to a local HDD of the Job Template (besides HDD Full).
A fatal error of FTP Server was detected.
[Corrective Actions] [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedures in sequence to Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
repair it.
2.4 NET System Fault Check
After performing the procedure in
2.4.5 Network-Related Details Check Flow
OF-02 HDD System Fail,
OF-01 Common System Fail
127-396 MailIO Soft Fatal error
127-342 JobTemplate Monitor Fail [Error Type]
System Fail
[Error Type]
System Fail
[Fault Content]
Fatal error related to Mail IO.
[Fault Content]
[JT Monitor Failure]
[Detection Conditions]
Fatal error related to Mail IO.
Fatal errors to be detected by the JT monitor.
Due to an error in software processing, subsequent processes cannot be performed.
[Detection Conditions]
A response such as system function recall error was detected.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Corrective Actions]
2.4 NET System Fault Check
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
2.4.5 Network-Related Details Check Flow
OF-01 Common System Fail

127-398 IPP Soft Fatal error

127-353 LPD Soft Fatal error
[Error Type]
[Error Type]
System Fail
System Fail
[Fault Content]
[Fault Content]
Fatal error related to IPP.
Fatal error related to lpd.
[Detection Conditions]
[Detection Conditions]
Fatal error related to IPP.
Fatal error related to lpd.
Due to an error in software processing, subsequent processes cannot be performed.
Due to an error in software processing, subsequent processes cannot be performed.
[Corrective Actions]
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
2.4 NET System Fault Check
2.4 NET System Fault Check
2.4.5 Network-Related Details Check Flow
2.4.5 Network-Related Details Check Flow

127-399 JME Soft Fatal error

127-354 FTP Server Software Fail
[Error Type] System Fail

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[Fault Content]
Fatal error related to JME.
[Detection Conditions]
Fatal error related to JME.
Due to an error in software processing, subsequent processes cannot be performed.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
2.4 NET System Fault Check
2.4.5 Network-Related Details Check Flow

127-700 SIP Registration Fail

[Error Type]
warning
[Fault Content]
A failure in registering with the SIP Registration Server
[Detection Conditions]
An error has occurred in registering device info with the SIP Registration Server.
[Corrective Actions]
Check what the SIP Registration Server is set to on the device.
Check that the SIP Registration Server is available.
133-210 Fax Parameter incorrect [Fault Content]
[Error Type] Data Read Error - Invalid Data

Service Fail [Detection Conditions]

[Fault Content] The specified data cannot be read due to reasons such as the specified data is broken.

Incorrect Parameter • The host may treat this failure as a System Fail.

[Detection Conditions] [Corrective Actions]

Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
The parameter value was inappropriate.
OF-07 FAX System Fail
(An error of the interface itself, such as a too long parameter) The necessary parameter is not notified.
NOTE: Depending on the host, this error may not be returned but the Fax card may be reset.
[Corrective Actions] 133-214 Fax USB Open Fail in Initializing
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Error Type]
OF-07 FAX System Fail Service Fail
[Fault Content]
133-211 Fax Parameter Value Invalid USB Open failed at initialization.
[Error Type] [Detection Conditions]
Service Fail Detected by FAPE (createInstance failed).
[Fault Content] [Corrective Actions]
Incorrect Parameter Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Detection Conditions] OF-07 FAX System Fail

The PV exceeds the range.

[Corrective Actions] 133-215 Fax USB Device Fatal Error
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Error Type]
OF-07 FAX System Fail Service Fail
[Fault Content]
133-212 Fax Read Erro No Data USB Device Fatal Error
[Error Type] [Detection Conditions]
Service Fail Sent to the FAPE as an asynchronized event.
[Fault Content] [Corrective Actions]
Data Read Error - No Data Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Detection Conditions] OF-07 FAX System Fail

The specified data was not found (incorrect no. or channel).

[Corrective Actions] 133-216 Fax USB Host Fatal Error
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. [Error Type]
OF-07 FAX System Fail Service Fail
[Fault Content]
133-213 Fax Read Error-Invalid Data USB Host Fatal Error
[Error Type] [Detection Conditions]
Service Fail Sent to the FAPE as an asynchronized event.
[Corrective Actions] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.

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OF-07 FAX System Fail [Fault Content]
Fatal error of Fax Cont.
133-217 Fax Manager Short of Memory [Detection Conditions]
[Error Type] Due to an error during Fax Cont software processing, subsequent processes cannot be performed.
Service Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Insufficient Fax Manager Memory OF-11 FAX Job Fail
[Detection Conditions]
Sent to the FAPE as an asynchronized event. (Currently undefined) 133-221 Fax Card not respond when system is Booting
[Corrective Actions] [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Service Fail
OF-07 FAX System Fail [Fault Content]
No response at Fax Card booting.
133-218 Fax Card Message Library Short of Memory [Detection Conditions]
[Error Type] The Fax Card did not respond within the specified time on booting.
Service Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Insufficient Fax Card Message Library Memory OF-07 FAX System Fail
[Detection Conditions]
Sent to the FAPE as an asynchronized event. (Currently undefined) 133-222 Fax Card does not respond intervally
[Corrective Actions] [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Service Fail
OF-09 Common Job Fail [Fault Content]
The Fax Card did not respond within the specified time.
133-219 Fax Short of Work Memory [Detection Conditions]
[Error Type] The Fax Card did not respond within the specified time.
Service Fail [Corrective Actions]
[Fault Content] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Insufficient Working Memory OF-07 FAX System Fail
[Detection Conditions]
Due to insufficient memory, the system was unable to reserve the memory required for the processing. 133-223 Fax Card Reset
[Corrective Actions] [Error Type]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it. Service Fail
OF-07 FAX System Fail [Fault Content]
Fax Card Reset
133-220 Fax Control task detects error [Detection Conditions]
[Error Type] Fax Card Reset
Service Fail [Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
 OF-07 FAX System Fail [Detection Conditions]
Due to either a Fax Card failure or Fax Cont SW failure, subsequent processes could not be performed.
133-224 Controller ROM Fax Card ROM mismatch [Corrective Actions]
[Error Type] Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
Service Fail OF-07 FAX System Fail
[Fault Content]
Version mismatch between the Controller ROM and the Fax Card ROM. 133-281 Received unknown message
[Detection Conditions] [Error Type]
The Controller detected version mismatch. Service Fail
[Corrective Actions] [Fault Content]
Upgrade both the Controller and Fax Card ROM to the latest version. Unknown message received.
[Detection Conditions]
133-225 Fax address book illegal setting A message not specified in the I/F settings was received from the Fax Card.
[Error Type] [Corrective Actions]
Service Fail Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
[Fault Content] OF-07 FAX System Fail

After rewritting the Address Book using EasyAdmin and before rebooting, a Service Fail occurred due to
dial error because a speed dial entry was rewritten from the Panel. 133-282 Fax Card download fail
[Detection Conditions] [Error Type]
After rewriting the Address Book in EasyAdmin and before rebooting, a speed dial entry was rewritten Service Fail
from the Panel.
[Fault Content]
[Corrective Actions] Software downloading failed and Fax Card separated.
Turn the power OFF then ON.
[Detection Conditions]
As downloading of Fax Card could not be completed due to either a Fax Card failure or Fax Cont SW fail-
133-226 Illegal country code for Fax ure, subsequent processes could not be performed.
[Error Type] [Corrective Actions]
Service Fail Repeat the Fax Card Download. If this failure persists, replace the Fax PWB and the G3 PWB.
[Fault Content] If the problem persists, perform the following procedure to repair it.
Illegal Country Code for FAX Detected OF-14 FAX Card Fail
[Detection Conditions]
The code that does not provide FAX Service is set in the System Data Country Code. 133-283 Fax report mail box not open
[Corrective Actions] [Error Type]
Set a correct Country code. Service Fail
[Fault Content]
133-280 Fax Option Slot1 Board Fail FAX Report Storage Mailbox Not Open
[Error Type] [Detection Conditions]
Service Fail Mailbox Not Open was detected when FAX report is stored in a mailbox.
[Fault Content] [Corrective Actions]
FAX Service Separated by Service Fail If the problem persists after opening the Mailbox, perform the following procedure to repair it.

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OF-07 FAX System Fail [Detection Conditions]
The ’Receiving Paper Size Tray Mode Function’ is provided to determine ’Which tray to print the Fax-
133-700 Staple/Punch Canceled received data from’. This error can occur when this function is ’enabled.’
Even if this function is ’disabled,’ this error can also occur when printing Fax reports and documents for
[Error Type] polling.
Warning
* When set to automatically print Fax/Internet FAX received documents, this machine automatically
[Fault Content] selects a paper tray. During that selection, any of the following occurs.
Cancel Staple/Punch (printing continued by canceling Staple/Punch instructions). – Since the selected tray is set as ’Unavailable for Fax document print’, the machine selects the
[Detection Conditions] Bypass tray to continue printing.
– Since the paper size in the selected tray is set as a size that cannot be used for Fax, the machine
When it was decided that Staple/Punch could not be carried out due to the paper used for printing, during
selects the Bypass tray to continue printing.
processing of the received FAX document into a printable DataFormat by the Controller.
– Since the paper type (= paper quality) in the selected tray is set as a quality that cannot be used for
[Corrective Actions] Fax, the machine selects the Bypass tray to continue printing.
Change the Staple/Punch position or select paper for the Staple/Punch position.
– If none of the above applies, the selected tray might be malfunctioning.
* This error also occurs when any of the four conditions above is detected when ’the customer selects the
133-701 Replacement Character Detected Bypass tray and tries to print from a mailbox’.
[Fault Name] [Corrective Actions]
Replacement Character Detected • Load the paper size that can be used for Fax printing.
[Error Type] A3SEF, A4LEF, B4SEF, B5LEF, A4SEF, A5SEF, B5SEF, Letter SEF, Legal (14inch), Legal (13inch),
Ledger, Letter LEF, and Half Letter SEF can be used.
Warning
• Load the paper type (= paper quality) that can be used for Fax printing.->
[Fault Content] Plain Paper, Bond Paper, Recycled Paper, Backing Paper, and Custom Paper can be used.
Character Replacement Detection • When the machine is set to ’Enable Receiving Paper Size Tray Mode Function’, perform any one of the
[Detection Conditions] following:
Character replacement has occurred in destination name, sender name, comment, station name. 1. Select [Settings List] -> [Fax Control] -> [Tray Mode] to add the tray number that the customer wants
[Corrective Actions] to specify for printing.
The character was replaced because the following contained a character that cannot be used: Destina- 2. Select a tray number for the customer’s printing use from the one of the trays that are set in [Settings
List] -> [Fax Control] -> [Tray Mode].
tion name that was specified when this warning has occurred, comment on the sending sheet, station
name of the station setting, sender's name on the sending record. Instead of selecting [Settings List] -> [Fax Control] -> [Tray Mode], the same settings can be performed
through [SystemData: 820-002] -> [Tray selection in tray mode].
Set the character that can be used by referring to the manual.
If the problem persists, perform the following procedure to repair it.
(The letter (font) that can be used depends on the destination/configuration.)
OF-09 Common Job Fail

If you do not know the type of letter that can be used, please use only alphanumeric characters.

If the problem still persists, perform the following:

OF-11 FAX Job Fail
133-710 Tray select fail. Used SMH instead.
[Error Type]
Warning
[Fault Content]
When printing Fax-received documents, it was performed via the Bypass tray since the selected tray
cannot be used for Fax
134-210 Fax Cont Parameter Invalid
[Error Type]
Service Fail
[Fault Content]
Incorrect Parameter
[Detection Conditions]
Incorrect parameter (A value out of the PV range was specified, or the parameter is too long, or an error of
the interface itself), the necessary parameter is not notified.
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-07 FAX System Fail
134-211 Fax Card Main Board Failure
[Error Type]
Service Fail
[Fault Content]
Fax Card Main Board Failure
[Detection Conditions]
TBD
Fax Card Main Board Failure
[Corrective Actions]
Turn the power OFF then ON. If the problem persists, perform the following procedure to repair it.
OF-14 FAX Card Fail

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149-500 HCS2 ROM Write Error
[Fault Name]
HCS2 ROM Write Error
[Error Type]
Job
[Fault Content]
HCS2 ROM Detected error during Write
[Detection Conditions]
Failed to write in HCS1 ROM during downloading each ROM with the standard method (procedure)
when the whole machine was in DownloadMode.
[Corrective Actions]
Turn the Power OFF/ON.
If the problem persists even after retrying, replace the HCS1 ROM and download with DLD method.

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178-500 HCF 2 Download Fail
[Fault Name]
HCF 2 Download Fail
[Error Type]
Job
[Fault Content]
HCF 2 Download Fail
[Detection Conditions]
Error was detected when writing into the HCF-ROM
Does not operate normally because the ROM content has been erased
[Corrective Actions]
If the error remains even after retrying, replace the HCF-ROM, and download again to perform the
upgrade.

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127-399 JME Soft Fatal error
[Error Type]
System Fail
[Fault Content]
A JME-related fatal error.
[Detection Conditions]
A JME-related fatal error.
A problem has occurred in the software processing and it is not possible to continue with the subsequent
processes.
[Corrective Actions]
Turn the power OFF and ON.
If the problem persists, turn the Power of the machine OFF, turn the Power ON while pressing the [Start]
button and [Stop] button simultaneously and maintain that state for 6 seconds.The Print Data that was
the cause of the error will be automatically deleted and reboot.

If the problem still persists, proceed to the following to repair the problem.
2.4 NET System Malfunction Verification
2.4.5 Network-related Details Check Flow

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500-030 DC612 Print NG By IOT Wait State [Fault Content]
[Error Type] The document size is different when a Diag job is performed.

History [Detection Conditions]

[Fault Content] -When the size of the detected document is different from the specified document size.
[Corrective Actions]
[Detection Conditions] Use a document of the specified size and perform the job again.

The following occurs (However, this includes the cases that may not occur when DC612 starts):
• DC900G: 500-990 DC612 Print NG By Any Reason
Fusing Unit: Shifted to Warming Up and Sagging occurred. [Error Type]
The CC Cleaner Position was moved from the Home Position. History
Fusing Unit Relay State: Shifted to Not Ready. [Fault Content]
Drum Cycle State: Shifted to Cleaning Request. Diag DC612 Test Pattern Print cannot be executed due to unknown reason.
CC Wire Warning: Occurred.
[Detection Conditions]
Reserve Tank State: Filling.
Printing could not start due to unknown reason in Diag DC612 Test Pattern Print, or it was aborted. (Only
Drum Crum State: Unknown.
end response)
• DCC5540G/DC540G:
• This occurs during Diag execution only, and Fault Code is displayed on the PC-Diag and Panel.
Fusing Unit: Shifted to Warming Up and Sagging occurred.
[Corrective Actions]
Reserve Tank State: Filling.
Perform the same operation again.
[Corrective Actions]
Return from the Wait state and try again.

500-033 Diag Document Not Detected/Enough

[Fault Name]
Diag Document Not Detected/Enough
[Error Type]
Diag
[Fault Content]
The document is not loaded or the document is not enough when a Diag job is performed.
[Detection Conditions]
-When a Diag job requiring a document is performed and the document cannot be detected.
-When a Diag job requiring multiple documents is performed and the number of loaded sheets is not suffi-
cient to meet the specification.
[Corrective Actions]
Load the required number of documents and perform the job again.

500-035 Diag Document Invalid Size

[Fault Name]
Diag Document Invalid Size
[Error Type]
Diag

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2.4.1 Interface (Physical/Logical) 2.4.2 [Not connected to network] or [Unable to find the device
1. Physical Interface Description from the PC]
The following physical interfaces are supported. Get [NET Connection Diagram] and take actions by following the instructions in [2.4.5 Network-Related
(1) IEEE1284*1 Details Check Flow] in this document, and then collect the following information:
(2) USB
• Configuration Report
(3) Ethernet (10BaseT, 100BaseTX) *2
• Check the client settings (Output Port)
*1: Only supported in the Mid range and earlier products.
• Physical interface check
*2: Has a function to automatically detect and switch the transmission speed (10Mbps, 100Mbps,
1000Mbps). • Logical interface check
Also, the transmission speed can be fixed by settings. • Other connection environment check
Printer switching machine
2. Logical Interface Description Availability of printer buffer, etc.
It is possible to set whether to activate the system for each of the following logical interfaces. Default Acti- HUB (Switch, Hub) used, etc.
vation: IEEE1284, SMB (DLC), SNMP (IPX) • Network Capture Log

Supported for receiving print jobs

(1) IEEE1284 (when 1.1IEEE1284 is supported) * Only the products under Mid range are supported.
(2) USB
(3) Lpd
(4) NetWare (supported in DMP-X and earlier models)
(5) AppleTalk (EtherTalk) (supported in DMP-X and earlier models)
(6) SMB (supported in DMP-X and earlier models)
(7) IPP
(8) Internet FAX Print
(9) Port9100
(10) CWIS File Upload Print

Supported for receiving Scan jobs

(1) Salutation Scan [CP, CFP] (supported in DMP-6 and earlier models)
(2) FTP Client [CP, CFP]
(3) Internet Fax Send [CP, CFP]
(4) SMB Client [CP, CFP]
(5) WebDAV Server [CP, CFP]

Supported for management interface

(1) SNMP
(2) CWIS

Supported for other services

(1) FTP Server (supported in DMP-X and earlier models)

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2.4.3 No output is available, no data is printed 2.4.4 Printing can be performed but abnormally
1. Check whether the Controller ROM and Printer Driver are the latest version. 1. Check whether the Controller ROM and Printer Driver are the latest version.
If it is not the latest, always upgrade the software. (See 2.6.1 Software Download.) If it is not the latest, always upgrade the software. (See 2.6.1 Software Download.)
After checking the above items, check whether the Indicator is blinking and take the corrective actions 2. Ask the customer about the status of unavailable printing and based on it, collect the following informa-
accordingly. tion:
(1) When the Indicator (Panel Send/Receive Lamp) is blinking • Configuration Report
It is highly possible that print data cannot be decomposed in the Printer. • Check PDL name
Perform the corrective actions according to [2.4.5 Network-Related Details Check Flow] in this doc- • Check the Printer Driver name and version.
ument, and then collect the following information: • Check the Printer Driver settings in details.
• Configuration Report • Perform Printer setting printing in each mode
• Check the panel message (error message, etc). • Print sample that has been printed improperly
• Error History Report • Print sample that has been printed properly (including the samples from other machines)
• Job History • Create Print files on the PC and collect them on CD-R.
• Shutdown History Report
• Check the Printer Driver name and version.
• Check the Printer Driver settings in details.
• Network Capture Log
• Create Print files on the PC and collect them on CD-R.
[How to Create Print file]
Method 1)
i. Select [Print] from File menu in the target document.
ii. In [Print] screen, select the [Output to File] check box and click [OK].
If there is no [Output to File] check box displayed in the [Print] screen, create the file in Method
2.
iii. Enter a descriptive file name in ’File Name’ using a customer name and date, and click [OK] to
create a Print file in the specified destination.
Method 2)
i. Open the Printer Driver Properties and select the [Ports] tab. The screen shown on the right
appears.
ii. In [Ports], select [FILE:] in the list and click [OK] to close the Properties screen.
Take note of the port setting before it was changed in [FILE:] in order to restore the port to origi-
nal setting after creating a Print file.
iii. Select [Print] from File menu in the target document.
iv. The [Output to File] screen appears. Specify a storage destination and file name, and click
[OK] to create a Print file in the specified destination.
v. Restore the port to the original setting by using Steps a and b shown above.
(2) When the Indicator (Panel Send/Receive Lamp) is not blinking
It is highly possible that connection is not established and hence print data has not reached the
Printer.
Obtain the information relevant to the items described in 2.4.2 [Cannot connect to the network].
2.4.5 Network-related Details Check Flow 3. Check at [Documents Cannot Be Deleted from [Printer] Window]

2.4.5.1 Check Flow at SMB Failure (supported in DMP-X and earlier models) Table 3
The following describes the possible causes, check procedures, and corrective actions when a failure occurs
Cause Check Method Action
when SMB is used.
Try to delete all the print data From the [Printers] menu, check whether Select the print data to be
1. Check at [Printer Not Found] displayed in [Printers] win- the system is trying to delete the print data. deleted and delete the print data
dow. (This can only be done ([Clear Print Jobs] menu) from [Documents] menu in the
Table 1 by the administrator of this [Printers] window. ([Cancel Job]
machine.) menu)
Cause Check Method Action
There are different print data Check that the name displayed [Owner] of Log in to Windows using the
The operation protocols of the Though the printer can be found when Match the SMB transport proto- owners. the selected print data matches the login name displayed in [Owner] of the
computer and the machine are search is performed using [Search Other cols (NetBEUI, TCP/IP) of the name who has logged in to Windows. print data to delete the data.
different. Computer] ([Start] > [Search] > [Other machine and each computer. Service Pack 4.0 or later is not Check the version of Service Pack, which Install Service Pack version 4.0
Computers], it cannot be found in [Net- installed. (For Windows NT is displayed at start up of WindowsNT 4.0. or later.
work Computers]. 4.0)
Networks (subnets) are differ- Though the printer can be found when When the machine and the com-
ent. search is performed using [Search Other puter are in different networks,
4. Check [Machine Settings]
Computer] ([Start] > [Search] > [Other check with the System Adminis-
Computers], it cannot be found in [Net- trator. (1) IP Addresses are addresses that are managed in the whole system. Consult with the Network
work Computers]. Administrator thoroughly before perform setting.
The host name set in the Print the [Configuration Report]. Check Use CentreWare Internet Ser- (2) Depending on the network environment, set the subnet mask and gateway settings only if neces-
machine already exists. that [Host name duplicated] is described vices to change the host name to sary. Consult with the Network Administrator to set necessary settings.
in the SMB status information. an unduplicated name or return (3) If a memory becomes insufficient when [Enabled] is set for the port status, the port status may be
the machine settings to default. automatically reset to [Disabled]. In this case, set [Disabled] for unused ports or change the mem-
ory allocated capacity.
2. Check at [Print Not Available] (4) Depending on the usage environment, set the receiving buffer capacity [SMB (Spool)] size. When
the receiving buffer capacity [SMB (Spool)] size is smaller than the sent data, the data may not be
Table 2 able to be received.
5. Check [Computer Settings]
Cause Check Method Action
(1) IP Addresses are addresses that are managed in the whole system. Consult with the Network
The machine is processing a Check that the printing is in progress in the After print process has been Administrator thoroughly before perform setting.
print request from another machine. (A write error dialog appears completed in the machine, issue
(2) To perform network settings (such as IP address), etc. on the host used under NIS (Network Infor-
computer. indicating that there are no areas to stored a print request or switch the
mation Service) management, consult with the NIS Administrator.
(When [Do not spool] is set for the files in queue.) machine setting to [Spool to
[Receiving Buffer]) Memory]. 6. Check at Power OFF
The number of connections in As the port connection is hold for [since a Wait for a while and issue the Before turning OFF the machine, take note of the following:
the machine has exceeded job request has been issued to Net until same print request again. (1) When [Memory] is set for [SMB (Spool)]
the maximum value. printing is complete], it is also hold when Or, check the number of users All the print data including the data being printed that have been spooled in the machine memory will
the printer is paused due to no paper. that can use the machine at the be deleted.
Check the maximum number of sessions same time and set the maximum When the power is turned ON again, no print data remains. However, if the power is turned OFF
of SMB from the EWS [Protocol] menu to number of sessions to an appro- immediately after the print instruction, the print data may be stored on the computer.
check whether Jobs reaching or exceed- priate value from the EWS [Proto-
col] menu. In this case, even if a new print instruction is issued after the power is turned ON, the stored print
ing the [Maximum Number of Sessions]
data will be printed first.
were requested simultaneously at the site.
(2) When [Hard Disk] is set for [SMB (Spool)]
All the print data including the data being printed that have been spooled in the machine hard disk
will be saved.
When the power is turned ON again and a new print instruction is issued, the stored print data will be
printed first.

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(3) When [Do not spool] is set for [SMB (Spool)] 1. Check at [Printing Not Performed]
All the print data including the data being printed that have been spooled in the machine receiving
buffer will be deleted. When the power is turned ON again, no print data remains. Table 4
However, if the power is turned OFF immediately after the print instruction, the print data may be Cause Check Method Action
stored on the computer.
The network configura- Check that the data link lamp of the network Set the frame type that has been set
In this case, even if a new print instruction is issued, the stored print data will be printed first. tion devices (HUB etc.) configuration device port that is connected to for the file server to be connected
7. Check [At Printing] do not match the auto- the machine is lit on. from the machine.
(1) When [Hard Disk] or [Memory] is set for [SMB (Spool)] matic settings of the Check that the same frame types are used in
frame type. the file servers that exist on a network.
When the machine starts receiving print data and the print data size is larger than the hard disk or
memory remaining capacity, the print data will not be recieved. A failure has occurred Use NWADMIN from the workstation to Replace the non-communicating
on the network from a check that the target printer objects can be network cable that exists between
NOTE: If the print data exceeds the receiving capacity, some computers will resend data workstation to a printer. viewed. the workstation and the printer.
immediately. In this case, the computer may look like it has hanged. To correct this, cancel the The user name of a job Use NWADMIN from the workstation to view 1. Resend print data to the print
sending of print data at the computer.
sender or the group the target queue objects and check that the queue in which the user name of the
(2) When [Do not spool] is set for [SMB (Spool)] name to which the job user name of the job sender or the group job sender or the group name to
sender belongs is not name to which the job sender belongs is reg- which the job sender belongs has
When a print request is received from a computer, the print requests from other computers cannot
registered in the [Users] istered in the [Users] information. been registered in [Users] of [Print
be received.
for Print queue. Queue Information].
(3) When the IP Address or the name of the computer has been changed 2. Use NWADMIN from the worksta-
When the IP Address or the name of the computer has been changed, the query and cancelation of tion to register the user name of the
processes from the machine cannot be performed properly. With no print data stored in the machine job sender or the group name to
receiving buffer, turn the machine OFF and ON. which the job sender belongs in the
[Users] of [Print Queue Information].
NOTE: The print cancelation/forced output processes of the print data stored in the machine
receiving buffer can be done from the machine Operation Panel. Refer to [11 Job Check] in Sending jobs to the print Use PCONSOLE to check that [Yes] is set for Set it to [Yes] using PCONSOLE.
[User Guide] for more information on how to do this. queue is prohibited. [User can register data to queue] in the [Cur-
rent Queue Status] of [Print Queue Informa-
(4) When the machine is in the offline state tion].
When the machine is in offline state and a print instruction is issued from a computer, the data will not Same as above Use NWADMIN from the workstation to Use NWADMIN from the worksta-
be received in the machine, and an error dialog box appears on the computer indicating that write check that the operator flag is checked in tion to check that the each item for
error has occurred. However, for SMB, the print data can be received from the computer even when [Identification] for the target print queue. the operator flag is checked in [Iden-
the machine is offline. tification] for the target print queue.
(5) Deleting Jobs The user name of a job Use NWADMIN from the workstation to 1. Resend print data to the print
For WindowNT 4.0, jobs can be deleted when Service Pack 4.0 or later is installed. When a job is sender or the group check that the user name of the job sender or queue in which the user name of the
deleted while data is being received, write error appears. In this case, the [Retry] button on the error name to which the job the group name to which the job sender job sender or the group name to
dialog box is disabled. sender belongs is not belongs is registered in [Users] of the target which the job sender belongs has
defined for the print print server. been registered in [Users] of [Print
server users of a print Server Information].
2.4.5.2 Check Flow at NetWare Failure (supported in DMP-X and earlier mod- server. 2. Use NWADMIN from the worksta-
els) tion to register the user name of the
The following describes the possible causes, check procedures, and corrective actions when a failure occurs job sender or the group name to
during NetWare usage. which the job sender belongs in the
[Users] information of the target print
server.
 Table 4 Table 4
Cause Check Method Action Cause Check Method Action
The print queue that has Use NWADMIN from the workstation to 1. Resend print data to the print The default device Print [Configuration Report] to check the 1. Use a correct Ethernet address to
sent print data is not check that the target printer is allocated in the queue that has been allocated to the name setting is wrong. lower 6 digits (3 bytes) of the Ethernet set the device name.
allocated to the printer. list of the printers in service in [Allocation] of printer. address. 2. Set the device name to other than
the target print queue. 2. Use NWADMIN from the worksta- the default value.
tion to add a target queue using [Allo- No directory tree name Print the [Configuration Report] to check if a Set a tree name.
cation] of the target printer. is set. tree name is set.
The data type of the print - When the workstation uses Win- Context is not set in Print the [Configuration Report] to check if a Set the Context.
data does not match the dows, make settings so that it does place. Context is set.
print environment set- not output Ctrl-D.
Another printer object Use NWADMIN from the workstation to 1. Use the CentreWare Utilities CD-
tings of the workstation.
has been connected. check that a correct object has been allo- ROM from the workstation to set the
The number of print Use NWADMIN from the workstation to Resend print data to the print queue cated in the Layout Information of the desired file server name/tree/context/opera-
queues that exceeds check that the desired print queue is allo- that has been allocated to the printer. print server. tion mode correctly.
the maximum number of cated in the list of the printers in [Allocation] of 2. Use the CentreWare Internet Ser-
supported queues has the target printer. vices from the workstation to set the
been set. file server name/tree/context/opera-
No slave file servers Use PCONSOLE from the workstation to Use PCONSOLE from the worksta- tion mode correctly.
have been set (bindery check that a slave file server is registered in tion to register a slave file server and The NetWare port is not Print the [Configuration Report] to check if Enable the NetWare port.
service mode). [Service NetWare Server] of the appropriate then reflect the setting parameters. enabled. the NetWare port is enabled.
print server in [Print Server Information].
The file server is down. Search for a target file server from
Printer types are differ- Use PCONSOLE from the workstation to Use PCONSOLE from the worksta- [Network Computers].
ent. check that Port: LPT1 and Position: Auto tion to set Port: LPT1 and Position: A printer with the same Turn OFF the machine and use NWADMIN Use the CentreWare Utilities CD-
Mode (Local) are set in [Print Server Informa- Auto Mode (Local), and reflect the
device name exists on a from the workstation to check that the appro- ROM from the workstation to set a
tion] > [Printers] > [Environment Settings for setting parameters.
network. priate printer object status is set to job different device name.
Printer xxx]. standby.
The slave file server set- Use PCONSOLE from the workstation to If it is not set to [Defined by Other Set- The NetWare port is not Print the [Configuration Report] to check if For IPX/SPX, activate the NetWare
tings are different (bind- check that [Defined by Other Settings] is dis- tings], change it to [Defined by Other
enabled. the network number remains [0000000] server.
ery service mode). played for the printer type in [Print Server Settings] and then reflect the setting
(NetWare server down) when the IPX/SPX is For TCP/IP, set a fixed IP address or
Information] > [Printers] > [Environment Set- parameters. being used. activate the address providing
tings for Printer xxx].
Also check if the IP address remains [0.0.0.0] server (DHCP).
The sheet number of the Use NWADMIN from the workstation to Use NWADMIN from the worksta- (Fixed IP address not set, or address provid-
print data is different select a target printer and then check that the tion to match the number for [Start ing server (DHCP) is down) when TCP/IP is
from the sheet number start sheet number in the environment set- Sheet] with the number of the print used.
that has been set in the tings is the same as the number of the print data in the environment settings for
printer. data. the target printer. 2. Check at [Printing not performed as desired]
IPX checksum level set- Use the set command in the file server con- Enter the following command in the
tings are different. sole screen to check the IPX checksum is not file sever console screen to set the Table 5
set to Level 2. IPX checksum to Level 0 or Level
Cause Check Method Action
1.set Enable IPX Checksum=x (x: 0
or 1) Different printer lan- Check the printer language in the Match the printer languages set in the
NCP packet signature Use the set command in the file server con- Enter the following command in the guages are set in the machine. print data and the machine.
level settings are differ- sole screen to check the NCP packet signa- file sever console screen to set the print data and the
ent. ture is not set to Level 3. NCP packet signature to Level 0, 1, machine.
or 2 and then restart the file
server.set NCP Packet Signature
Option=x (x: 0, 1, or 2)

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3. Check at [Printer failure not notified] – The host is sending the print data as it is being created, which results in data send delays.
– Unable to adjust the data transfer between machine and host, which results in inter-
Table 6 rupted communication.
Cause Check Method Action
The notifier is not regis- Use PCONSOLE from the workstation to Register the user name of a job <Cause 2> The machine has reached its maximum job count and entered a state where it is no
tered in the notifier list of check that the user name of a job sender or the sender or the group name to which longer able to receive communication.
the print server. group name to which the job sender belongs is the job sender belongs in [Notifica- – In this case, if the host ends the communication and attempts a re-send, it will end up as
registered in [Print Server Information] > tion]. 'completed with error' as it is being received at the machine.
[Printers] > [Environment Settings for Printer
xxx] > [Notification]. <Cause 3> At the end of TCP communication at the host, TCP/RTS is sent. (This is a host side
problem)
4. Check at [Job completion not notified]
• Workaround for Cause 1 & 2
Table 7
Change the following settings and try the operation again from the machine (try one by one,
Cause Check Method Action starting from Change 1).
The NOTIFY option was Check that the NOTIFY option is set for Set the NOTIFY option for sending <Change 1>
not set for sending print sending print data. print data from a workstation. Select the [LPR Byte Counting Enabled] check box of Windows [LPR Print].
data from a workstation. -> By selecting the check box, the PC that is performing the print will check the print data before
NetWare CASTOFF was - Execute NetWare CASTON on the sending it out.
executed on the user user workstation. [How to set [LPR Print]]
workstation.
– Open the Printer Driver [Properties] and click [Configure Port] in the [Ports] tab.
– On the [Cofigure Monitor] screen, selecting the [LPR] check box in [Protocol] changes
2.4.5.3 Check Flow at TCP/IP (LPD) Failure [LPR Settings] to the edit screen.
The following describes the possible causes and actions when a failure occurs when TCP/IP (LPD) is used.
<Change 2>
1. There is no print output or the job was forcibly terminated.
Change the TCP Receive Window Size (C/L: 771-046 (CE)) of the machine to 16384 bytes
[For DMP 2007-2c and later. From DMP-9-4a onwards, the default is 4096 -> 16384].
(1) Inquiry details (symptoms)
-> For lines with long transmission delay time, increasing the window size will improve the
During TCP/IP print, throughput.
Symptom 1) There is no printout and there is no record in Job History (when the memory settings is
[Spool to Hard Disk] or [Spool to Memory]).
<Change 3>
Symptom 2) The print job was forcibly terminated (when the memory settings is [No Spooling]).
Change the Communication Timeout settings value from DEF: 16 s -> 60 s.
-> If the data send from host side is delayed, increasing the timeout time could improve the situ-
(2) Cause ation.
i. Cause 1) The machine detects a data receive timeout and cancels the job.
ii. Cause 2) The machine detects a print data size that exceeds its limit of 2GB and cancels the • Check items for Cause 3
job.
If it is possible to use Wireshark for analysis, check whether TCP/RTS is sent at the end of TCP
communication from the host. If it is sent, this is a host side problem.
(3) Action
If you are predicting that the print data size is large, create the print file ([Output to File]) and check If the situation does not improve even after that, an Adjustment is required. Retrieve the 'cus-
whether it exceeds the machine limit of 2GB. tomer provided information (required)' and 'obtained logs information (required)', and contact
• If it exceeds 2GB, it can be avoided by changing the print method to TCP/IP (Port 9100). the support department.
• If it is smaller than 2GB, it could be due to the following causes.
<Cause 1> The machine detects a data receive timeout due to the following reasons. • [Customer provided information (required)]
 1. Host information (vendor/model name, OS Version), the following setting status
-LPR byte count: enabled check condition <Change 2>
-Page print mode: Enabled/Disabled Using the [Print Page Mode] of machine changes the print processing method at the machine and
enables a reduction in amount of data to be processed, which in turn potentially result in faster pro-
2. Model name of machine, SW Version, the following setting status cessing. When the size of the document to be printed is large or when it is taking a long time for the
actual printing to start after instructing to print, do try the [Print Page Mode].
-Spool destination: [Memory/Receive Buffer Size], [Hard Disk], [No Spooling/Receive Buffer
Size]
-Connection Timeout Value (C/L: 770-065) To use the [Print Page Mode], the following settings can be made at the Printer Driver.
-TCP Window Size (C/L: 771-046) i. On the [Graphics] tab, set the [Print Mode] to [Normal].
ii. On the [Advanced] tab, set the [Page Print mode] to [Enabled].
• [Obtained logs information (required)] * When using the [Page Print Mode], there may be cases where the image quality is lower compared
to [Normal]. (E.g. Photograph and color filled parts can end up with granular quality)
At problem reconstruction:
1. Obtain the controller log
<Change 3>
2. Obtain packet capture at machine side
Set the machine from [Spool to Hard Disk] to [No Spooling]. This will slow down the output start time
as it waits for each page to be fully received before instructing to print.
(However, as this reduces the number of simultaneous connected sessions to 1, it has the demerit
2. It takes a long time for print to be output or the printout itself is slow of removing the ability to simultaneously receive print data from multiple PCs.)
• [Customer provided information (required)]
(1) Inquiry details (symptoms) 1. Host information (vendor/model name, OS Version), the following setting status
It takes a long time for print to be output or the printout itself is slow -LPR byte count: enabled check condition
-Page print mode: Enabled/Disabled
(2) Cause
i. Cause 1) The host is taking a long time to generate print data 2. Model name of machine, SW Version, the following setting status
ii. Cause 2) A delay has occurred when receiving the print data and the communication is taking -Spool destination: [Memory/Receive Buffer Size], [Hard Disk], [No Spooling/Receive Buffer
a long time Size]
iii. Cause 3) The processing of print data is taking a long time -TCP Window Size (C/L: 771-046)

(3) Action • [Obtained logs information (required)]

<Check 1> At problem reconstruction:
Request for the host side to find the completed print data and send it (*1). If the situation improves, it 1. Obtain the controller log
means that the host is taking a long time to generate print data.
2. Obtain packet capture at machine side
Request for investigation at the host side.
(*1) Create a print file ([Output to File]) and print using lpr command.
Change the following settings and try to perform the same operation again from the machine.

<Change 1>
Change the TCP Receive Window Size (C/L: 771-046 (CE)) of the machine to 16384 bytes [For
DMP 2007-2c and later. From DMP-9-4a onwards, the default is 4096 -> 16384].
-> Due to the effect of network environment (via VPN, separate network, etc.), narrow TCP receive
window size at the device, and etc., there could be network communication delays at TCP level.
(On the packet, the interval of send time for host side print data is empty)
If the situation does not improve even after that, the print time could possibly be shortened by the fol-
lowing method.

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3. For Windows 95, Windows 98 and Windows Me When no printing is available or desired printing is not performed, follow the check procedures described
below to take the corrective actions.
Table 8
Table 9
Cause Status Display Check Method Action
Cause Check Method Action
The machine is con- Printing Not Available Check with the net- Connect the machine directly to
nected to a network that status (Network Error) work System Adminis- the network in which the com- Incorrect IP Address is Ask the Network Administrator to Set a correct IP Address in the machine.
is different from the com- trator that a router or puter is connected. set. check if the IP Address set in this
puter. gateway exists machine is correct.
between the network When the LPD spool is Check the LPD spool memory capac- 1. If the print data capacity of a single file
in which the computer set for a memory spool, ity and compare it with the print data exceeds the memory capacity upper limit,
is connected and the the print data size in a sin- capacity that is tried to send in a single split the file into smaller sizes than the
network in which the gle print instruction sent print instruction. memory capacity upper limit and then send
machine is connected. from a computer the print instruction.
Connection cannot be Printing Not Available Not required Request the network System exceeds the upper limit of 2. If the print data capacity of multiple files
established due to the status (Network Error) Administrator to check for any receivable capacity. exceed the memory capacity upper limit,
failure on the network network failures. reduce the number of files being sent
from a computer to the simultaneously for printing.
machine. A failure that cannot be Check if an error is displayed on the Turn the power OFF and ON.
The machine was turned Printing Not Available Check that the Turn ON the machine. repaired has occurred Operation Panel display. Wait for the display to light off and turn ON
OFF after print instruc- status (Network Error) machine is turned ON. during printing. the power again.
tion had been issued The transport protocol Check the selected transport proto- Select the transport protocol that matches
from a computer. Or, a that matches the com- col. the computer.
print instruction was puter is not selected.
issued from a computer The data type of the print - Make settings so that Ctrl-D will not be out-
when the machine is
data the machine tries to put.
turned OFF.
process is different from
Print instructions are Printing Not Available Not required None (printing will be automati- the data type of the print
issued from multiple status (Network Error) cally resumed). data sent from a com-
computers to the puter.
machine at the same
The specified printer lan- Check the specified printer language Specify the printer language that matches
time. guage is different from and the printer language of the print the printer language in the print data.
Print files cannot be Printing Not Available Open [My Computer] Delete unnecessary files to the printer language of data.
spooled due to insuffi- status (Spool Error) and right-click the disk secure the disk free space. the print data.
cient computer disk in which the system is Then, select [Pause] from the The printer driver Check if the Printer Driver that was Select the Printer Driver that was provided
capacity. installed (e.g. Drive C). [Documents] menu of the [Print- attached to the machine provided with this machine has been with this machine.
Select [Properties] ers] window to clear the pause is not used (a printer selected. If it is not found in the selection items, install
from the displayed status (resumes printing). driver from other manu- and select the Printer Driver that was pro-
menu to check the free facturers is used). vided with this machine.
disk space.

Precautions and Limitations

4. For Windows NT 4.0, Windows 2000, Windows XP, and Windows Server 2003
The following describes the precautions and limitations for TCP/IP (LPD).
Machine Settings
• IP Addresses are managed in a whole system. Consult with the Network Administrator thoroughly before
perform setting.
• Depending on the network environment, perform the subnet mask and gateway settings if necessary.
Consult with the Network Administrator to set necessary settings.
• If a memory becomes insufficient when [Enabled] is set for the port status, the port status may be auto- NOTE: The print cancelation/forced output processes of the print data stored in the machine receiv-
matically reset to [Disabled]. In this case, set [Disabled] for unused ports or change the memory allocated ing buffer can be done from the machine Operation Panel. Refer to [11 Job Check] in [User Guide]
capacity. for more information on how to do this.
• Depending on the usage environement, set the receiving buffer capacity [lpd (Spool)] size.
2.4.5.4 Check Flow at CentreWare Internet Services Failure
When the receiving buffer capacity [lpd (Spool] size is smaller than the sent data, the data may not be
The following describes the situations and corrective actions when a failure occurs when [CentreWare Inter-
able to be received.
net Services] is used.
Computer Settings
• IP addresses are managed in a whole system. Consult with the Network Administrator thoroughly before Table 10
perform setting.
Symptoms Action
• To perform network settings (such as IP address), etc. on the host used under NIS (Network Information
Service) management, consult with the NIS Administrator. Cannot connect to the [CentreWare Check that the machine is operating properly. Check that the machine
Internet Services] is turned ON.

At Power OFF Same as above Check that [Internet Services] is activated. Print the [Configuration
Report] for checking.
Before turning the machine OFF, take note of the following:
Same as above Check that the Internet address has been entered properly. Check the
• When [Memory] is set for [lpd (Spool)]
Internet address again. When unable to connect, enter the IP Address
All the print data including the data being printed that have been spooled in the machine memory will be and connect again.
deleted. When the power is turned ON again, no print data remains.
Same as above Check if a proxy server is used. Connection might not be possible
However, if the power is turned OFF immediately after the print instruction, the print data may be stored depending on the Proxy Server. When proxy server is not used, set the
on the computer. In this case, even if a new print instruction is issued after the power is turned ON, the Web browser to [Do not use proxy server] or set the used address to
stored print data will be printed first. [Do not use proxy server].
• When [Hard Disk] is set for [lpd (Spool)] [Wait for a while] appears and stays. Wait for a while without doing anything. If the situation has not been
All the print data including the data being printed that have been spooled in the machine hard disk will be changed, select the [Update] button. If the situation does not change
saved. When the power is turned ON again and a new print instruction is issued, the stored print data will after selecting the [Update] button, check if the machine is operating
be printed first. properly.
• When [Do not spool] is set for [lpd (Spool)] The [Update] button is not function- Check that the specified Web browser is used. Refer to [Communica-
All the print data including the data being printed that have been spooled in the machine receiving buffer ing. Or, even if a menu in the left frame tion (Port/Protocol) Setting Items in CentreWare Internet Services] in
will be deleted. When the power is turned ON again, no print data remains. is selected, the right frame cannot be User Guide to check the used Web browser is supported.
refreshed.
However, if the power is turned OFF immediately after the print instruction, the print data may be stored
on the computer. In this case, even if a new print instruction is issued after the power is turned ON, the The screen display collapses. Change the window size of the Web Browser.
stored print data will be printed first. The latest information is not dis- Select the [Update] button.
At Printing played
• When [Hard Disk] or [Memory] is set for [lpd (Spool)] Selecting the [Apply new settings] Check that the entered values are correct. If invalid values have been
button does not reflect settings. entered, they are automatically changed to values within the limit
When the machine starts receiving print data and the print data size is larger than the HDD spool area or
range.
memory remaining capacity, the print data will not be received.
Same as above Check that the machine is operating or has completed operation using
NOTE: If the print data exceeds the receiving capacity, some computers will resend data immedi- the machine Operation Panel. If Auto Reset function is set, the settings
ately. In this case, he computer may look like it has hanged. To correct this, cancel the sending of in CentreWare Internet Services will not be applied until the specified
print data at the computer. time has passed. Wait for a while.
• When [Do not spool] is set for [lpd (Spool)] Selecting [Apply new settings] dis- 1. Check if the password is correct. The password confirmation entry
When a print request is received from a computer, the print requests from other computers cannot be plays a message such as [Invalid or does not match. Enter a correct password.2. Restart the machine.
unrecognizable response was
received.
returned from the server] or [No data
• When a computer IP Address or name has been changed
found] on the Web browser.
When the IP Address or the name of the computer has been changed, the query and cancelation of pro-
Jobs cannot be deleted. Wait for a while and then select the [Update] button.
cesses from the machine cannot be performed properly. With no print data stored in the machine receiv-
ing buffer, turn the machine OFF and ON. Cannot enter Japanese characters. Use Shift-JIS code. And do not use single-byte Katakana characters.
Cannot enter Kanji characters. Kanji characters cannot be entered for the items displayed with [*].

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2.4.5.5 Check Flow at Scanner Failure – Condition 3: After outputting the network communication report at error occurrence (771-074
1. When a document is retrieved from a folder = 1), Ntstatus contains STATUS_USER_SESSION_DELETED and '0xc0000203'.
• If [Do not delete] is set for [Delete Document After Retrieval], multiple clients can access the same
document. 3. Action
• If [Delete] is set for [Delete Document After Retrieval], only 1 client can access the same document. Set the SMB Client Communication Protocol Version (771-382) to '1' and try the operation again.
The document stored or read by a client cannot be viewed from the other clients. – 0: Present all usable versions to the server and select at server side. (Default)
In both cases, documents can be added to the accessed folder. – 1: Present only SMB 1 to the server.
• The documents that have been retrieved using CentreWare Internet Services will not be deleted
regardless of the setting in [Delete Document After Retrieval]. • <DMP-XI-1a and later> During scan transfer, the account is locked even though the designated lock
2. Screen Display count that was set at the server side had not been reached
When the document with a lot of colors is scanned, they cannot be displayed properly in the display mode
that displays using fewer colors than the scanned colors. Use the display mode that allows displaying Inquiry details (symptoms)
using more colors than the colors used in the image.
– A Kerberos authentication/SMB authentication failure during scan transfer caused an account lock
3. A network scanner driver and Mailbox Viewer 2 are used at the same time. to occur even though the designated lock count that was set at the server side had not been
When a computer uses a network scanner driver and Mailbox Viewer 2 at the same time, it will not be able reached.
to connect to this machine.
When multiple computers use the network scanner drivers or Mailbox Viewer 2 to retrieve documents 1. Cause
from the same machine at the same time, up to 3 computers can be connected.
If the Kerberos authentication/SMB authentication had failed, fallback operation is performed while
4. When the documents stored in folder is printed lowering the authentication strength, causing multiple login failure logs to be recorded at server side
When stored documents are to be printed (the documents are to be retrieved) by selecting [Folder] from and results in the occurrence of account lock.
the machine touch panel display, scanned documents cannot be printed.
5. When a TIFF file is used 2. Action
The TIFF files that have been created using CentreWare Scan Services or Mailbox Viewer 2 are com- When the symptom has occurred, prevent the fallback operation from being performed by setting
pressed using the MMR, MH, JBIG, or JPEG compression method. To open a TIFF file, use the applica- the SMB Client Authentication Method (771-387) value at which auhentication is successful while
tion software applicable for those compression methods. lowering the authentication strength.
NOTE: JBIG compressed TIFF files cannot be created in Mailbox Viewer 2. – 0: Perform fallback of authentication method (5 -> 4 ... -> 1). (DEF)
– 1: Retry authentication at LMv1 only.
6. Restrictions on Scan Capacity and No. of Sheets
– 2: Retry authentication at LMv1/NTLMv1 only.
The maximum read capacity for a page is 297x432 mm. A3 or 11x17 inch for the standard size
– 3: Retry authentication at LMv1/NTLMv1/Kerberos or NTLMSSP only.
The folder system allows up to 999 pages to be read in a single scan operation.
– 4: Retry authentication at LMv2/NTLMv2/NTLMSSP only.
• <DMP-XI-1a and later> During scan transfer to NAS server, 027-529 Error occurs. – 5: Retry authentication at LMv2/NTLMv2/Kerberos or NTLMSSP only.

1. Cause * 5 is the highest authentication strength

NetApp NAS servers does not support commands that are output from FX devices. Although the
process can succeed up to server name resolution and auhentication, the subsequent connection 3. Precautions
request (Tree Connect) to a share name will result in the STATUS_USER_SESSION_DELETED When transferring to multiple addresses, fixing the authentication method may cause problems to
error. occur.
For example, when transferring to both Windows and NAS servers, fixing the authentication
2. Identifying a Cause method for normal operation at the Windows server could cause a transfer failure if that authentica-
When the error marked at the customer's locale matches the next conditions, the following phe- tion method is not supported by the NAS server. In such cases, operate using the standard fallback.
nomenon may occur.
– Condition 1: Error Code is 027-529. • <DMP-XI-1a and later> When storing using Scan To PC with a blank user name, 018-505 (SMB User
– Condition 2: The send destination is a NAS server (of NetApp manufacture). Authentication Failure) error is displayed.
 1. Cause When a network related problem has occurred during Scan to PC (SMB) or Scan to Mail, communication
Although authentication is successful, guest permissions were not assigned. test can be performed using the standalone device as the target device. Furthermore, in order to resolve
the Path MTU Discovery black box problem, the datagram length (total of IP packet portion and data por-
<Models earlier than DMP-XI-1a use a different authentication method where a blank user name
tion) during a ping can be customized.
does not cause an error.>
NOTE: When sending Jumbo Frame (datagram is 1501 or longer), ping cannot be performed unless
2. Action the following conditions are met.
Set the Authentication Request Method for Blank User Name (771-383) to '1' and try the operation 1. 'Gigabit Ethernet' is installed
again.
2. The datagram length is shorter than the MTU size settings value.
– 0: Perform authentication request by treating user name as empty string. (Default)
– 1: Perform authentication request by treating user name as ’Guest’.
If a Gigabit Ethernet is installed, the MTU size can be changed using C/L 771-237.
– 576 to 9000, default is 1500
2.4.5.6 Check Flow at Mail Failure
Corrective Action 1. When using multi I/F, make sure that Ethernet 1 is specified as the sending port (Ethernet 2 does not
The following describes the corrective actions for troubles when Mail Notice Service, Print E-mail, or Scanner support Jumbo Frame)
(Send E-mail) is used. Even after making the previous settings, a ping send will still fail if the ping recipient terminal and any
router on the path do not support Jumbo Frame.
Table 11
The ping response timeout value can be changed using C/L 771-258. (1~65535)
– Default is 1000 ms
Symptoms Action
Cannot receive E-mails 1. Check that the machine mail address has been set. – Ping Connection Test
(Print E-mail) 2. Check that [Receive E-mail] is set to [Enabled]. 1. Select [Tools] -> [Protocol Settings]. (Figure 1)
3. Check that the SMTP server IP address and the POP3 server IP
address (when POP3 is selected for receiving protocol), etc. are set
properly.
4. Check that the POP user name and password are set properly.
5. Check that [Domain List] has been set. Check that the user's
domain is included in the receive-allowed domains using CentreWare
Internet Services.
6. Check that the SMTP and POP servers are operating properly.
Check with the Network Administrator.
Mails cannot be sent 1. Check that the machine mail address has been set.
(Mail Notice, Scanner (Send E-mail)) 2. Check that [Mail Notice Service] is set to [Enabled]. (For mail notice)
3. Check that [Send Mail] is set to [Enabled].
4. Check that the SMTP server IP address etc. is set properly.
5. Check that the notification items to be sent have been set correctly.
(For Mail Notice) Check settings from the CentreWare Internet Ser-
vices Properties screen.
6. Check that the send destination mail address has been entered Figure 1 j0ef245001
properly.
7. Ping Connection Test (for DMP-XI 1c and later, standalone device 2. Select [Ping Connection Test]. (Figure 2)
can be used as the target for communication test.)
*The procedure is described further down.
8. Check that the SMTP server is operating properly. Check with the
Network Administrator.

• Explanation for Ping Connection Test (CE mode)

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Figure 2 j0ef245002 Figure 4 j0ef245004

3. Set the [Protocol] and [Datagram Length]. (Custom) (Figure 3) 5. A screen showing that [Ping] is in progress is displayed. (Figure 5)

Figure 3 j0ef245003 Figure 5 j0ef245005

4. When [Datagram Length] is changed to [Custom], it can be changed within the following range. 6. The result of [Ping Connection Test] test is displayed. (Figure 6)
(576 to 9000, default is 1500)
Select [Start]. (Figure 4)
 Figure 6 j0ef245006

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2.5.1 Logging/Extraction Tools Functional Instructions 2.5.2 Logging/Extraction Tools Operation Instructions
This tool refers to the software [LogTool.exe] and [copanda.exe], which run from a PC and has the following Tools required for collecting logs
functions.
Different logging tools are used depending on the Controller software.

1. Collect the log information of the target machine. (It is also possible to collect data periodically for every xx [DMP-6 and earlier]: LogTool.exe -> refer to 2.5.3
minutes)
[DMP 2007 and later]: copanda3.exe -> refer to 2.5.5
Use the functions 1) and 2) of this tool described above to collect logs at the site where a failure has occurred.

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2.5.3 Obtaining Logs Using [LogTool.exe]
1. PC running on WindowsNT 4.0, Windows2000, or WindowsXP
2. An UTP cable is required to connect the machine to a PC.
When collecting the logs of the errors that have occurred in the past
• UTP Cable Category 5 Cross Cable
(Reference: Tool No.: 499T7773, 1 m is also available.)
The machine conditions for collecting logs
1. HDD must be installed.
2. IP Address must be allocated.
3. CentreWare Internet Services must be activated.
Logging Procedure
When the machine is in processing status and does not accept any operations from the Panel UI, log informa-
tion is not saved in the HDD. Therefore, the following procedures must be performed without turning the power
OFF and ON. However, in this case, it is necessary to output the Configuration Report and check the items in
Step 1 in advance. Figure 1 j0tz2099

Also, depending on the failure condition, the CWIS itself may be stopped. In this case, logs cannot be col- 7. Enter the [IP Address] of the Main Unit in the target IP Address column and the M/C No. of the Main Unit in
lected. You can check if the CWIS is active by checking if the CWIS screen (URL:http://Printer IP Address/) can the M/C column, then click [(1) Update Storage Destination].
be displayed on the browser. 8. The file storing column is updated and the directory in which logs will be stored is determined.
9. Select [Redir or xxx.tgz] or [info9 or xxx.tgz] from the collection column and click [(2) [Start/Stop] Log-
1. Print the ’Configuration Report’ and confirm the following: ging].
• The HDD is installed. Redir or xxx.tgz: Retrieves 20 files. Mainly, this is the item that will be retrieved at service call.
• An IP Address was set. info9 or xxx.tgz: Retrieves 1 file. This is the item to be retrieved when the a problem has reoccurred.
• The CWIS is activated. 10. The directory that has been determined in Step 9 is opened, in which the collected logs are stored.
2. Disconnect the Ethernet cable that is connected to the Main Unit. 11. After collecting the logs, click [Cancel/Close] to exit the logging tool.
3. Change the IP Address of the client so that it can communicate with the Main Unit via TCP/IP. 12. If the Main Unit/client IP Address has been changed, restore it to the original value.
Change it to an IP Address with the same network number as the IP Address of the Main Unit from which 13. Reconnect the Ethernet cable that is connected to the Main Unit.
to collect the log. 14. Print the collected logs and reports and send them to the Support Department.
(E.g.) When the Main Unit IP Address is set to 192.168.1.100 and its Subnet Mask is set to • Failure Conditions
255.255.255.0, change the address to 192.168.1.xxx (something other than 100, such as 101).
• History List
And set the Main Unit IP Address if the machine is set for DHCP. Change the IP Address to one with the
• Configuration Report
same network number as the IP Address of the client that collects the logs.
• Job History
4. Connect the PC and the Main Unit with the UTP cross-cable.
• Error History Report
5. After the PC has started up, click [MS-DOS Prompt] from the [Programs] in the [Start] menu.
• Log file that has been collected this time
(For Windows(R)NT/2000, after the PC has started up, click [Command Prompt] from [Accessories]
under [Programs] in the [Start] menu.)
Execute [PING IP Address] and check if the network connection is working properly.
(E.g.) C:\ ping 192.168.1.100 (IP Address of Main Unit)
6. Activate the Logging Tool. (Figure 1)
The following window appears.
2.5.4 COMPASS CE Tool 2.5.5 Obtaining logs using [CoPAnDA3.exe]
• COMPASS support site -> FX Maintenance 1. Overview
CoPAnDA3 is a Logging Tool that runs on the PSW (PC).
FX Maintenance runs on a tablet terminal and it is an application for performing MFD and Printer maintenance The Failure Data Batch Logging function that uses CoPAnDA3 is able to compile and obtain the IIT/IOT
from the tablet terminal. and electronic reports, as well as the revision logs of the system data that had been automatically rewrit-
ten by the software update service in addition to the ESS logs (which are already obtainable by existing
• The FX Maintenance functions are as follows: machines).
1. Firmware Download (Target: DMP-2009 and later MFD) 2. Required Tools
2. Log Collection (Same as CoPAnDA2, target: DMP-2007 and later MFD & Printer) • A PSW (PC) that runs on Windows XP.
3. Print PDF File (Target: MFD & Printer installed with PDF Direct Print feature) • UTP Category 5 cross-cable (for connecting the PSW to the Main Unit)

NOTE: Tool No. 499T7774 (Length: 1 meter) can also be used.

• For details on how to use it, access the COMPASS support site homepage.
3. Obtaining the Logging Tool
Download the [CoPAnDA3 LogTool] (zip file) from the maintenance tool download area in the CE Firm-
http://st1g.tsc.ksp.fujixerox.co.jp/compass/COMPASS/support2.html
ware Download Page and extract it into any folder.
• FX: http://download.tsc.ksp.fujixerox.co.jp/
• APO/GCO: TBD
4. Device Condition During Log Collection
• HDD must be installed.
• IP Address must be allocated.
• It must not enter Power Saver (Low Power/Sleep) mode when the log is being collected.
• CentreWare Internet Services (henceafter CWIS) must be activated.

NOTE: The log storage capacity in the HDD is 500 MB.

5. Log Collection Procedure
(1) Open the [Job Status] screen and check that there are no jobs being executed or in the queue. Also
check that the machine is not in the UI Diag (CE) mode*.

NOTE: *The log collection cannot be performed when in the UI Diag (CE) mode.
(2) Print the Configuration Report and confirm the following:
• HDD must be installed.
• The IP Address is set.
• The CWIS is activated.
(3) Disconnect the Network Cable and the Fax line cable.
(4) Change the IP Address of the PSW to one with the same network number as the device that collects
logs.

NOTE:
When the IP Address of the Main Unit is set to 192.168.1.100 and its subnet mask is set to
255.255.255.0, change the IP Address of the PSW to 192.168.1.xxx (other than 100).

(5) Connect the PSW and the device by using the UTP cross-cable.
(6) Turn ON the PSW and execute the ping command in Command Prompt*, etc. to check that the PSW
and the device can communicate.

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NOTE: NOTE: *1 If unable to start the tool, refer to [6. Procedure When Error Occurs] to resolve the
C:\ ping 192.168.1.100 (IP Address of the device) problem.
*Activate [Start Menu] > [All Programs] > [Accessories] > [Command Prompt] at the PSW. *2 When using a secure PC, make sure you specify an area that is writable to.

(7) Record the current setting value for the [Power Saver Timers]* at the device and change the time to CAUTION
transition to Low Power and Sleep mode to 10 minutes or longer. The collected reports and logs are the customer's confidential and personal information. Make
sure that you obtain the customer's understanding and consent before using this machine to
NOTE:
collect any logs.
*Enter the System Administrator Mode at the device, select [System Settings] > [Common Ser-
vice Settings] > [Machine Clock / Timers] > and change the settings for [Power Saver Timers].

(8) Double-click [CoPAnDA3.exe] to activate the tool.*1

After the tool has activated, set the IP Address of the device. If necessary, set the Port Number of the
CWIS, the Log Options, and the Storage Destination*2.

Figure 1 j0ef255001

Table 1
Log Options Option Contents
Report Collection Collects the various types of reports, such as the Configuration
Report.
Job Log Collection Collects the log information for the result of the Jobs that had been
performed. For machines installed with HDD, up to 15,000 Job Logs
can be stored. If the number of Job Logs has exceeded 15,000, the
oldest ones will be deleted first.
Debug Log Collection Collects the Debug Log that were automatically saved in the HDD at
the occurrence of system failures. Up to 20 Debug Logs are stored. If
the number of Debug Logs has exceeded 20, the oldest ones will be
deleted first.
Generate Debug Log Before Debug Generates a Debug Log based on the current Device Information
Log Collection and writes it into the HDD.
 Table 1
Log Options Option Contents
System Data Revision Log Collection Collects the revision log for the system data (Chain-Link) that is auto-
matically revised when the Firmware is updated via EP-BB. Also, for
DMP-XI 1c and later, changing C/L 701-666 -> '1' collects the packet
data when network packet capture is performed.

(9) Select [Collect Logs].

(10) Once the log collection has completed, the file names they are saved as and the result of the collec-
tion will be displayed. Check whether the logs are collected successfully.
For the logs that cannot be lollected and the logs that do not exist, the result will display [Fail].

Figure 3 j0au25401

-Main types and contents of the ’Type’ item (the reason the log was generated)
Figure 2 j0rk41818
Table 2
(11) Click [X] on the top right corner to terminate the tool. Type Contents
(12) Return the Power Saver Timers (Low Power/Sleep) settings of the device to their original values. Manual Log -’Generate Debug Log Before Obtaining Debug Log’ was per-
(13) Return the IP Address of the device and the PSW to their original values. formed at CoPAnDA2.
(14) Return all cables, etc. that are connected to the device back to their original states. -Debug Log was generated by pressing the GL-Z button.
(15) Check the collection result for the collected log file. Auto Log (System Fail Occurred) A system error has occurred.
A text file which can be used to check the result is created in the same folder where the log file is Auto Log (Shutdown while executing These are automatically generated due to other state transition.
stored. the job)
Check the creation date, Chain-Link No., and etc. and make sure that you have managed to obtain Auto Log (Shutdown No Ack task
the required logs. exists)
-Sample result
(16) Attach the collected log files along with the following reports and perform escalation. Also, obtain
the Fax Activity Report*, etc., and the various other reports as required.
• Service Log
• Error History Report
• Job History Report*
• Configuration Report*

NOTE: * These are the customer's confidential and personal information.

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6. Procedure When Error Occurs
For some PSW, the following errors can be checked when activating the tool (copanda2.exe).

Figure 6 j0au25404
Figure 4 j0au25402
(3) Click [OK].

Figure 7 j0au25405

Reference Information
The SafeDllSearchMode.reg adds and/or modifies values in the registry. As the registry is
returned to its original state whenever the PSW is restarted in Deep Freeze environment, it is
necessary to run SafeDllSearchMode.reg before activating the tool (copanda2.exe).
(By running the SafeDllSearchMode.reg with the Deep Freeze canceled, the values will not be
reset even after a restart)
7. Precautions and Limitations
• The log collection cannot be performed when the device is in UI Diag (CE) mode. Make sure that the
machine is not in Power Saver mode before collecting logs.
• As there is a possiblity that the log collection cannot be performed when the Main Unit is in the Power
Saver mode, make sure that the device is not in Power Saver mode before collecting logs.
• When the Debug Log is being created, although operating other windows can cause the progress
bar to freeze, just wait until the log collection is complete as the process continues to operate inter-
nally.
• The default folder that is designated as the Storage Destination for the logs is the WORK folder
under the folder that contains the CoPAnDA2. Furthermore, if a folder that does not exist is specified
as the Storage Destination for the logs, the log files will be stored in the default folder.
Figure 5 j0au25403 • The System Data Revision Log will be deleted after a Report Collection. Therefore, if you perform
back-to-back log collections, you will not be able to collect the System Data Revision Log on the 2nd
If the above error had occurred, run the [SafeDllSearchMode.reg] that was extracted together with the collection onwards.
tool (copanda2.exe), and then run CoPAnDA2 again.
How to Run
(1) Double click ’SafeDllSearchMode.reg’ that can be found in the same folder as copanda2.exe.
(2) When the following dialog box appears, click [Yes].
2.5.6 Chain-Link 701-284 (Log Creation) 2.5.7 Chain-Link 700-355 (Debug Log Creation Target Selection)
• After changing Chain-Link 701-284 from '0' to '1', turn OFF the (sub) power [log creation only] • DMP-XI 1c and later models can generate Debug Log by turning OFF the power while pressing and hold-
ing down (for 5 seconds) the (sub) power.
For DMP-X-PL and later models, changing Chain-Link 701-284 from '0' to '1' and turning OFF the (sub) power
creates the Debug Log in the HDD. Pressing and holding down (for 5 seconds or longer) the (sub) power causes both the Power Saver LED and
Authentication LED to start blinking, the Debug Log to be generated in the device HDD, and finally the power to
The function works in the same was as when the button is pressed at Logging Tool, which makes it valuable in turn OFF. Compared to a normal power OFF, this will take longer as time is needed to create the log. (Maxi-
cases when there are difficulties in obtaining the logs, such as having low reproducibility, CWIS malfunction, mum 7 minutes)
and etc. during a service call. After that, use CoPAnDA2 to retrieve the logs.
It is possible to shorten the time taken for Debug Log creation by changing the targets to generate the log for.
NOTE: The Debug Log that can be created is for controller errors only.
C/L 700-355 (Debug Log Storage Prohibition Settings)
NOTE: Up to 20 Debug Logs can be stored in the HDD. Whenever possible, obtain the logs quickly after
the phenomenon had occurred. Also, when turning OFF the power to create logs, the shutdown will take • 0 : Save all logs (default)
a longer time compared to a normal shutdown.
• 1 : Do not save IOT logs
NOTE: After obtaining the logs, restore the original settings to prevent long turn OFF time. • 2 : Do not save IIT logs
• For details, refer to technical information No. FTI-403. • 3 : Do not save IOT/IIT logs
NOTE: This is not reflected in the Debug Log that was created by C/L 701-284 -> '1'.

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2.5.8 Chain-Link 701-666 (Network Packet Capture Function)
• For DMP-XI 1c and later models, changing C/L 701-666 -> '1' automatically reboots the device and then
enables the capture and storage of network communication packets in the HDD of an MFD for the time
period between the auto reboot and the next power OFF.
By selecting the [collect system data rewrite logs] check box in log options of CoPAnDA3 Tool, network
packets can be collected.

<Things to note when using this function>

1. When the network log retrieval function is enabled, the operation for normal services cannot be guaran-
teed and hence the following must be taken into consideration.
• The CE must be present at all times and the device must be turned OFF at least once after obtaining
the log.
• The communication speed can drop to as low as 1/10th of the normal, which makes it impossible to
analyse performance problems.
• Retrieve the log from the customer.
Also explain that failures may occur in the various device services (Print/Fax Send/Service Link-
age, etc.) during this time.

This is useful for isolating the cause when a highly reproducible network related problem, such as EP-BB reg-
istration problems, IP Fax (SIP), and Scan to PC (SMB) communication had occurred.
2.6.1 Software Download
Follow ’4.3 Adjustment: Upgrade Main Processor Firmware’ in Service Manual to upgrade the Controller soft-
ware to the latest version.

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2.7.1 List of Collected Reports by Job Table 2

There are 2 types of Collecting report method. Report Name 1 2 3 4 5 6 7 8 9 10 11

Receive Domain Restriction List Yes
[Collecting report by using [Logging/Extraction Tool. exe]] Registered Address Dial List
1. At Copying Mailbox Registration List
• System Settings List Box Selector List
• Job History Report Secured Receive Report
• Error History Report Job Flow Error Report
• Fail Counter Report (CE) Font List Yes
• Shutdown History Report (CE) ART EX Form Registration List Yes
• Debug Report (CE) PCL Settings List Yes
2. At Printing PCL Form Registration List Yes
NOTE: Depending on the printer, some lists cannot be retrieved. There is no need to retrieve the PostScript Font List Yes
lists that cannot be retrieved. PostScript Logical Printer Registration List Yes
PDF Settings List Yes Yes
The meanings of the numbers shown in the following table are as follows:
HP-GL/2 Settings List Yes
Table 1 HP-GL/2 Logical Printer/Memory Registration Yes
Name List
HP-GL/2 Pallet List Yes
1 Common
TIFF Settings List Yes
2 ART EX
TIFF Logical Printer Registration List Yes
3 PCL
ART IV, ESC/P User Defined List Yes Yes Yes
4 PostScript
ESC/P Settings List Yes
5 HP-GL/2
ESC/P Logical Printer/Memory Registration List Yes
6 TIFF
PC-PR201H Settings List Yes
7 ART IV
PC-PR201H Logical Printer/Memory Registra- Yes
8 ESC/P tion List
9 PR201H Media Print Settings List Yes
10 PDF Bridge
11 Media Print NOTE: Obtain only at System Fail.

3. At Scan/Fax/Internet Fax

Table 2
Report Name 1 2 3 4 5 6 7 8 9 10 11
System Settings List Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Extended Features Settings List
Job History Report Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Error History Report Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Fail Counter Report (CE) (Note) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Shutdown History Report (CE) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Debug Report (CE) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Stored Document List Yes

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NOTE: Depending on the printer, some lists cannot be retrieved. There is no need to retrieve the
lists that cannot be retrieved.

CAUTION
The lists below may contain important customer data of the customer. For such lists, ensure to
check with the customer before taking them back to the company.
Also, contact Support G for confirmation. Never decide what to do by yourself.

Table 3
Fax Scan Internet Fax
Extended Features Settings List Yes Yes Yes
Job History Report Yes Yes Yes
Error History Report Yes Yes Yes
Fail Counter Report (CE) (Note) Yes Yes Yes
Shutdown History Report (CE) Yes Yes Yes
Debug Report (CE) Yes Yes Yes
Stored Document List Yes Yes
Receive Domain Restriction List Yes
Registered Address Dial List Yes Yes Yes
Mailbox Registration List Yes Yes Yes
Box Selector List Yes
Secured Receive Report Yes Yes
Job Flow Error Report Yes Yes Yes
Activity Report Yes
Unsend Report Yes
Broadcast Report Yes
Relay Broadcast Report Yes
Protocol Monitor (CE) Yes
Transmission Report Yes
Job Template List Yes
Internet Fax Monitor Kit Yes
Internet Fax Unsend Report Yes

NOTE: Obtain only at System Fail.

Collecting Report by using [copanda.exe].

Report information described below is collected as one file.

But gathered information are depends on MC model, configuration and Option installed or not.
NOTE: Since log data that are collected by using this function correspond to customer’s classified infor- Table 4
mation and personal data, be sure to obtain approval from a customer when using this function.
No Type Remarks
The following data are targeted when this function is used.
5 Report* Collectable as data from DMPYokohama
• Printer settings list
Table 4
• Job history report
No Type Remarks
• Error history report
1 ESS Log Same as conventional machines • HFSI counter report (CE)
2 IIS Log Add from DMPYokohama • Jam counter report (CE)
3 IOT Log Add from DMPYokohama • Fail counter report (CE)
4 Job Log* Add from DMPYokohama • Shutdown history report (CE)
• Debug log report (CE)
• Stored document list
• Receive domain restriction list
• Extended function setting list
• Registered destination list
• Mailbox registration list
• Box selector list
• Counter report by function
• Total count report by job
• Total count management report for copy
• Total count report for printer
• Font list
• ART EX form registration list
• PCL setting list
• PCL macro registration list
• PostScript logical printer registration list
• PDF setting list
• HP-GL/2 setting list
• HP-GL/2 logical printer/memory registration list
• PC-PR201H setting list
• PC-PR201H logical printer/memory registration list
• Total count management report for printer
• Comment registration list
• Total count management report for fax
• Job template list
• Total count management report for scan

* Customer’s classified information and personal data

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Chapter 3 Image Quality Troubleshooting
 3 Image Quality Troubleshooting
3.1 Image Quality Troubleshooting CQ-10 Platen Background ............................................................................................... 40
IQ-1 Image Quality Entry FIP ............................................................................................ 3 CQ-11 Color Balance Adjustment .................................................................................... 40
IQ-2 FIP for periodical spots, stripes, bands etc. ................................................................ 4 CQ-12 Rough Thin Lines.................................................................................................. 41
IQ-3 FIP for overall light printing ........................................................................................ 5 CQ-13 Moire due to Interference Between Document and IIT ............................................ 42
IQ-4 FIP when a particular color is light .............................................................................. 6 CQ-14 Poor Reproduction of Inkjet Document .................................................................. 43
IQ-5 FIP for blank print...................................................................................................... 7 CQ-15 Block-Patterned Mottle (TI Separation Error)......................................................... 43
IQ-6 FIP for solid black print .............................................................................................. 8 CQ-21 Image Quality Difference between Side 1 and Side 2 (Sharpness Adjustment of Side 1 and Side 2)44
IQ-7 FIP for solid color print............................................................................................... 9 CQ-22 Image Quality Difference between Side 1 and Side 2 (Color Balance Adjustment of Side 1 and Side 2)45
IQ-8 FIP for vertical blank areas ........................................................................................ 10 CQ-23 Image Quality Difference between Side 1 and Side 2 (Photo & Text Recognition Adjustment of Side 1 and
IQ-9 FIP for vertical faded stripes ...................................................................................... 11 Side 2) ............................................................................................................................. 46
IQ-10 FIP for horizontal blank areas.................................................................................. 12 CQ-24 Image Quality Difference between Side 1 and Side 2 (Background Suppression Adjustment of Side 1 and
IQ-11 FIP for horizontal faded stripes................................................................................ 13 Side 2) ............................................................................................................................. 47
IQ-12 FIP for vertical streaks ............................................................................................ 14 CQ-25 Image Quality Difference between Side 1 and Side 2 (Color Adjustment of Side 1 and Side 2)48
IQ-13 FIP for horizontal streaks ........................................................................................ 15
IQ-14 FIP for partial image omission ................................................................................. 16
3.3 NG Image Samples (IDS)
NG Image Samples (IDS) ................................................................................................. 49
IQ-15 FIP for spots ........................................................................................................... 17
IQ-16 FIP for ghost images ............................................................................................... 18 IDS1a Total chart sample where power is not supplied to the Y BCR (Vh = 0V).................... 49
IDS2a Total chart sample where power is not supplied to the M BCR (Vh = 0V) ................... 50
IQ-17 FIP for background ................................................................................................. 19
IDS3a Total chart sample where power is not supplied to the C BCR (Vh = 0V).................... 50
IQ-18 FIP for skewed images............................................................................................ 20
IQ-19 FIP for paper crease ............................................................................................... 21 IDS4a CC Grid float (Vg = 0) status (Halftone sample) ....................................................... 51
IDS5a K color halftone sample where CC has no output (Vg = 0) ........................................ 51
IQ-20 FIP for unsettled images ......................................................................................... 22
IDS6a Deve Bias float status ............................................................................................ 52
IQ-21 Mottle RAP ............................................................................................................. 23
IQ-22 2nd BTR Inspection RAP......................................................................................... 25 IDS7a Deve Bias earthed status ....................................................................................... 53
IDS8a 1st BTR (Cyan) float status .................................................................................... 54
IQ-23 1st BTR Inspection RAP ......................................................................................... 25
IDS9a 1st BTR (Black) float status .................................................................................... 54
IQ-24 Developer Bias RAP............................................................................................... 26
IQ-25 BCR Inspection RAP .............................................................................................. 26 IDS10a 1st BTR (YMCK) float status ................................................................................ 55
IDS11a 2nd BTR float status............................................................................................. 55
IQ-26 Scorotron Inspection RAP ...................................................................................... 27
IDS12a C2 paper sample when not in Fusing Unit Nip state (poor fusing sample) ............... 56
IQ-27 Scorotron Cleaner RAP .......................................................................................... 27
IDS13a JD paper sample when not in Fusing Unit Nip state (poor fusing sample) ............... 56
IQ-28 Color Registration Error RAP .................................................................................. 28
IDS1b Image Quality Specification ................................................................................... 57
3.2 IPS Image Quality Entry FIP IDS2b Image Errors ......................................................................................................... 60
IPS-related Image Quality Troubleshooting ...................................................................... 29 IDS3b Background .......................................................................................................... 61
CQ-01 Background: Recycled Paper Support (Background Suppression Adjustment)...... 29 IDS4b Color Registration Error......................................................................................... 61
CQ-02 Density Adjustment: Light Ink Support ................................................................... 32 IDS5b Blanks Around Leftover Toner ............................................................................... 62
CQ-03-1 Density Adjustment: Darkening the Highlight...................................................... 32 IDS6b Blanks................................................................................................................... 62
CQ-03-2 Density Adjustment: Lightening ......................................................................... 33 IDS7b Frequently Appearing Bands ................................................................................. 63
CQ-04 Bleed on Tracing Paper......................................................................................... 34 IDS8b Irregular Streaks in Process Direction .................................................................... 63
CQ-05-1 Dual Color Copy Reproduction Adjustment (NVM Adjustment for Yellow Color Reproduction)34 IDS9b Light Image ........................................................................................................... 64
CQ-05-2 Dual Color Copy Reproduction Adjustment (Adjustment of Color Reproduction Difference for Dual Col- IDS10b Moire .................................................................................................................. 64
or in Comparison with a Machine from Another Company) ................................................. 36 IDS11b Mottles................................................................................................................ 65
CQ-05-3 Dual Color Copy Reproduction Adjustment (Adjustment of Dual Color Photo Image Quality to Match a IDS12b Newton Ring ....................................................................................................... 65
Machine from Another Company) ..................................................................................... 36 IDS13b Periodical (Repetitively Occurring) Bands, Streaks, Spots, and Smear................. 66
CQ-05-4 Dual Color Copy Reproduction Adjustment (Adjustment of Color Extraction Range) 37 IDS14b Ghost Image ....................................................................................................... 66
CQ-06 Gradation Jump in 100-lines Photo Document ....................................................... 38 IDS15b Streak-shaped Blanks in Process Direction.......................................................... 67
CQ-07 Scan: Smeared Text, Mosquito Noise Around Text ................................................ 39 IDS16b Wrinkled Image ................................................................................................... 67
CQ-09 Bleed on 2 Sided Document .................................................................................. 39 IDS17b Cloud-shaped Error............................................................................................. 68

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IDS18b Streaks due to IBT Cleaner .................................................................................. 68

IDS19b Streaks due to Scorotron...................................................................................... 69
IDS20b Bands due to Scorotron Cleaner .......................................................................... 69
 Table 1

IQ-1 Image Quality Entry FIP Image Quality Problem Symptoms FIP

How to use Image Quality Troubleshooting Skew Printed images are not parallel to the edges of the paper. IQ-18

According to the following procedure, check the NG samples obtained during the visit or from the customer Paper crease The printed paper is creased, folded or torn. IQ-19
and proceed to the applicable IQ-FIP. Unsettled image Printed images are not properly fused onto the paper. When IQ-20
rubbed, the image comes off easily.
1. Compare the NG samples with ’NG Image Samples’ in this chapter to determine the problem, then check
the parts that may be the cause of the NG image quality.
2. When the problem cannot be determined or there was no corresponding NG sample in 1 above, proceed
to the corresponding FIP below to repair the problem.

Table 1
Image Quality Problem Symptoms FIP
Periodical spots, stripes, Spots, stripes and bands appear on the image at a regular IQ-2
bands etc. pitch.
Overall light printing Every color on the image is equally light in density. IQ-3
A particular color is light Only a particular color on the image is light in density. IQ-4
All white Paper is printed completely white. IQ-5
Solid black Paper is printed completely black. IQ-6
Solid color Paper is completely printed in a particular color. IQ-7
Vertical blank areas There are extremely light or completely white parts on the IQ-8
image. These parts appear vertically over an extensive area in
the process direction.
Vertical faded stripes Extremely light parts of a particular color appear vertically over IQ-9
an extensive area on the image in the process direction.
Horizontal blank areas There are extremely light or completely white parts on the IQ-10
image. These parts with no image appear horizontally over an
extensive area perpendicular to the process direction.
Horizontal faded stripes Extremely light parts of a particular color appear horizontally IQ-11
over an extensive area perpendicular to the process direction
on the image.
Vertical streaks (irregular) Black lines or streaks of a particular color running in the vertical IQ-12
direction of the paper.
Horizontal streaks (irregular) Black lines or streaks of a particular color running in the hori- IQ-13
zontal direction of the paper.
Partial image omission There are extremely light parts on the image or parts that are IQ-14
completely omitted. These omitted parts appear on limited
areas on the paper.
Spots Black toner spots or toner spots of a particular color are scat- IQ-15
tered randomly across the entire page.
Ghost Image Ghost images appear on the paper. The image printed just IQ-16
before had been printed onto the following sheet of paper, or
part of the printed image was transferred repeatedly.
Background The entire page or part thereof is covered by a very light layer of IQ-17
black toner or toner of a particular color.

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IQ-2 FIP for periodical spots, stripes, bands etc. Check the parts that correspond to the closest X value with the following perspectives.

Spots, stripes and bands appear on the image at a regular pitch. (Figure 1) Table 2
NO Verification Action
1 Check the surface of the part. Are there any for- Remove the foreign substances.
eign substances?
2 Is the surface uneven or distorted? Replace the part if it cannot be repaired.
3 Has it been replaced by a component of another If yes, replace it with the part before replacement.
color?
4 When the problem cannot be determined visu- If the trouble persists after replacement, restore it to
ally. its original state and look for other possible causes.

Corrective procedure for 0.3 mm white/black streaks

[Cause of white streaks]

Stitching is the darkening of the density in the development of an image by combining 32 scanning beams with
the next 32 scanning beams in a knot. As there is a significant difference in density especially in contiguous
exposure (process speed 320 mm/s), the density of the knot is balanced by decreasing the amount of light for
the beams at the ends of the 32 beams during contiguous exposure only. Now, the amount of light of the 2
Figure 1 j0tz3019 beams at the 2 ends have been decreased by 2 decrements with the initial value of the NVM.

Procedure [Corrective action]

Measure the distance of the periodical pitches (marked ’X’ above).
Increase/decrease the NVM value according to the white/black streaks.
Look for the measured ’X’ and the corresponding number in the following table.
Normally, although stitching results in black streaks of 0.3 mm pitch, over-correction would result in white
Table 1 streaks instead.

NO X (mm) Component Name When correcting black streaks manually, change the settings towards the right to strengthen the stitching cor-
1 0.3 ROS (Stitching) (Proceed to the following step.) rection. The correction becomes stronger with every + increment. When correcting white streaks, change the
2 1 Deve. Assy/Deve Drive/Xero system check settings towards the left. The correction becomes weaker with every - increment. For -2, correction is not
entered.
3 2 Deve. Assy/Deve Drive system check
4 6 Deve. Assy/Deve Drive/Xero/IBT system check Table 3
5 44 BCR (K Drum)
Initial
6 36 Deve Roller for each color Beam No. NVM (749-) -2 -1 Value +1 +2 +3 +4
7 36 (Horizontal Deve./Drive system check
Ch0 749-002 3 2 1 0 0 0 0
streaks)
Ch31 749-095 3 2 1 0 0 0 0
8 58 1st BTR for each color
Ch1 749-005 3 3 3 3 2 1 0
9 62.8 2nd BUR
Ch30 749-092 3 3 3 3 2 1 0
10 88 2nd BTR
11 98 Fusing Belt
• When white streaks occur
12 110 Heat Roll
Change the NVM value in the negative direction of the numerical columns in the table above.
13 126 Y/M/C Drum
Increase the value.
14 188 Black Drum
• When black streaks occur
Change the NVM value in the positive direction of the numerical columns in the table above.
 Decrease the value. IQ-3 FIP for overall light printing
NOTE: When it is hard to differentiate visually, try changing the value to determine the extent of the Every color on the image is equally light in density.
change.
When no change occurs even when the value is changed, replace the relevant ROS. Correction is
likely to fail especially when the LD alarm (hidden failure) went off etc.

Figure 1 j0tz3001

Procedure
NOTE: The procedures in this FIP assume that the machine components that affect image quality are not
functioning at all. Since some electrical parts have different effects on the image quality depending on the
output level, analyze the problem while taking into account that an image quality that is different from the
above sample may be output. The instruction to replace a parts in a procedure merely identifies a parts
that might be the cause. If the problem persists even after a replacement, reinstall the parts and investi-
gate for other causes. It is also recommended to refer to 6.3.5.2 ’Image Information Flow’ to output test
patterns and identify the problem.

Output in both Copy mode and Print mode. Does the problem recur in both Copy mode and Print
mode?
Y N
Does the problem only recur in Copy mode?
Y N
Check with the client.

Remove each of the IIT PWB connectors and reconnect them properly. Turn the power OFF then ON and
print. Does the problem recur?
Y N
end

Replace the IIT PWB (PL 1.5), followed by the Lens and CCD (PL 1.5).

Carry out the MAX Setup procedure (ADJ 18.1.5). Does the problem persist?
Y N
end

A
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A
Remove the IBT module and reinstall it properly. Turn the power OFF then ON and print. Does the problem IQ-4 FIP when a particular color is light
recur?
Y N Only a particular color on the image is light in density.
end

Remove each of the HVPS-2 connectors and reconnect them properly. Turn the power OFF then ON and
print. Does the problem recur?
Y N
end

Check the 2nd BTR. Is the surface of the 2nd BTR free from dirt or damage?
Y N
Replace the 2nd BTR (PL 6.8).

Install a new IBT Belt (PL 6.3). Turn the power OFF then ON and print. Does the problem recur?
Y N
end

Check the 2nd BTR CAM mechanism. If there are no abnormalities, replace the HVPS-S2C (PL 18.3), fol-
lowed by the MCU PWB (PL 18.2).

Figure 1 j0tz3002

Procedure
NOTE: The procedures in this FIP assume that the machine components that affect image quality are not
functioning at all. Since some electrical parts have different effects on the image quality depending on the
output level, analyze the problem while taking into account that an image quality that is different from the
above sample may be output. The instruction to replace a parts in a procedure merely identifies a parts
that might be the cause. If the problem persists even after a replacement, reinstall the parts and investi-
gate for other causes. It is also recommended to refer to 6.3.5.2 ’Image Information Flow’ to output test
patterns and identify the problem.

Output in both Copy mode and Print mode. Does the problem recur in both Copy mode and Print
mode?
Y N
Does the problem only recur in Copy mode?
Y N
Check with the client.

Remove each of the IIT PWB connectors and reconnect them properly. Turn the power OFF then ON and
print. Does the problem recur?
Y N
end

Replace the IIT PWB (PL 1.5), followed by the Lens and CCD (PL 1.5).

Check the relevant toner cartridge. Is there any toner left in the toner cartridge?
Y N
Replace the toner cartridge.

A
A
Drive the Toner Dispense Motor for the corresponding color. Is the Toner Dispense Motor for the corre- IQ-5 FIP for blank print
sponding color operating normally?
Y N Paper is printed completely white.
Check the drive system of the Toner Dispense Motor.

Carry out the MAX Setup procedure (ADJ 18.1.5). Does the problem persist?
Y N
end

Remove the IBT module and reinstall it properly. Turn the power OFF then ON and print. Does the problem
recur?
Y N
end

Interchange the 1st BTR for the corresponding color with another 1st BTR. Turn the power OFF then ON and
print. Does the same color become light?
Y N
Restore the other 1st BTR and replace the 1st BTR of the corresponding color (PL 6.4).

Check the Deve Unit of the corresponding color. Is the Mag Roll of the Deve Unit free from foreign sub-
stances?
Y N Figure 1 j0tz3003
Remove the foreign substances. Or, replace the Deve Unit (PL 8.6).
Procedure
Check the installation of the Deve Unit of the corresponding color. Is the Deve Unit properly installed?
Y N NOTE: The procedures in this FIP assume that the machine components that affect image quality are not
Install the Deve Unit properly. functioning at all. Since some electrical parts have different effects on the image quality depending on the
output level, analyze the problem while taking into account that an image quality that is different from the
Replace the Drum Unit of the corresponding color. Turn the power OFF then ON and print. Does the same above sample may be output. The instruction to replace a parts in a procedure merely identifies a parts
problem recur? that might be the cause. If the problem persists even after a replacement, reinstall the parts and investi-
Y N gate for other causes. It is also recommended to refer to 6.3.5.2 ’Image Information Flow’ to output test
end patterns and identify the problem.

Output in both Copy mode and Print mode. Does the problem recur in both Copy mode and Print
Replace the HVPS-S4 (K: PL 18.1) or the HVPS CD01 (PL 18.2), followed by the MCU PWB (PL 18.2).
mode?
Y N
Does the problem only recur in Copy mode?
Y N
Check with the client.

Check the connection of the cable between the IIT-IOT. Is the cable between the IIT-IOT properly
connected?
Y N
Connect the cable between the IIT-IOT properly.

Remove each of the IIT PWB connectors and reconnect them properly. Turn the power OFF then ON and
print. Does the problem recur?
Y N
end

Check the installation of the mirror in the carriage mechanism. Is the mirror properly installed?
A
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A
Y N IQ-6 FIP for solid black print
Install the mirror properly.
Paper is printed completely black.
Replace the IIT PWB (PL 1.5), followed by the Lens and CCD (PL 1.5).

Print a page that is entirely black. During the print cycle, turn OFF the power after the feeding sound is heard.
(Force to stop printing if it is in progress) Check the IBT Belt surface. Is there a considerable amount of
toner left on the surface of the IBT Belt?
Y N
Check the connection of connectors on each ROS Unit. Are the connectors connected securely?
Y N
Connect the connector cable securely.

Check the installation of each ROS Unit. Is each ROS Unit properly installed?
Y N
Install the ROS Unit properly.

Check the connection of the MCU PWB connectors. Are the connectors connected securely?
Y N
Connect the connector cable securely.

Replace the ROS Unit (PL 2.1) followed by the MCU PWB (PL 18.2). Figure 1 j0tz3004

Remove each of the HVPS-2 connectors and reconnect them properly. Turn the power OFF then ON and Procedure
print. Does the problem recur?
Y N NOTE: The procedures in this FIP assume that the machine components that affect image quality are not
end functioning at all. Since some electrical parts have different effects on the image quality depending on the
output level, analyze the problem while taking into account that an image quality that is different from the
Check the 2nd BTR CAM mechanism. If there are no abnormalities, replace the HVPS-S2C (PL 18.3) followed above sample may be output. The instruction to replace a parts in a procedure merely identifies a parts
by the MCU PWB (PL 18.2). that might be the cause. If the problem persists even after a replacement, reinstall the parts and investi-
gate for other causes. It is also recommended to refer to 6.3.5.2 ’Image Information Flow’ to output test
patterns and identify the problem.

Output in both Copy mode and Print mode. Does the problem recur in both Copy mode and Print
mode?
Y N
Does the problem only recur in Copy mode?
Y N
Check with the client.

Check the connection of the cable between the IIT-IOT. Is the cable between the IIT-IOT properly
connected?
Y N
Connect the cable between the IIT-IOT properly.

Remove each of the IIT PWB connectors and reconnect them properly. Turn the power OFF then ON and
print. Does the problem recur?
Y N
end

Check the installation of the mirror in the carriage mechanism. Is the mirror properly installed?

A
A
Y N IQ-7 FIP for solid color print
Install the mirror properly.
Paper is completely printed in a particular color.
Replace the IIT PWB (PL 1.5), followed by the Lens and CCD (PL 1.5).

Remove each Drum Unit (PL 8.1) and reinstall. Turn the power OFF then ON and print. Does the problem
recur?
Y N
end

Remove each Drum Unit and install new ones (PL 8.1). Turn the power OFF then ON and print. Does the
problem recur?
Y N
end

Remove each of the HVPS-S1, HVPS-S4 and HVPS CD01 connectors and reconnect them properly. Turn the
power OFF then ON and print. Does the problem recur?
Y N
end

Remove each of the ROS Unit CK (PL 2.1) and ROS Unit YM (PL 2.1) connectors and reconnect them prop-
erly. Turn the power OFF then ON and print. Does the problem recur? Figure 1 j0tz3005
Y N
end Procedure
Replace the MCU PWB (PL 18.2) followed by the ESS PWB (PL 35.2). NOTE: The procedures in this FIP assume that the machine components that affect image quality are not
functioning at all. Since some electrical parts have different effects on the image quality depending on the
output level, analyze the problem while taking into account that an image quality that is different from the
above sample may be output. The instruction to replace a parts in a procedure merely identifies a parts
that might be the cause. If the problem persists even after a replacement, reinstall the parts and investi-
gate for other causes. It is also recommended to refer to 6.3.5.2 ’Image Information Flow’ to output test
patterns and identify the problem.

Output in both Copy mode and Print mode. Does the problem recur in both Copy mode and Print
mode?
Y N
Does the problem only recur in Copy mode?
Y N
Check with the client.

Remove each of the IIT PWB connectors and reconnect them properly. Turn the power OFF then ON and
print. Does the problem recur?
Y N
end

Replace the IIT PWB (PL 1.5), followed by the Lens and CCD (PL 1.5).

Remove the Drum Unit (PL 8.1) of the corresponding color and reinstall. Turn the power OFF then ON and
print. Does the problem recur?
Y N
end
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A
Install a new Drum Unit for the corresponding color (PL 8.1). Turn the power OFF then ON and print. Does the IQ-8 FIP for vertical blank areas
problem recur?
Y N There are extremely light or completely white parts on the image. These parts appear vertically over an exten-
sive area in the process direction.
end

Remove each of the HVPS-S1, HVPS-S4 and HVPS CD01 connectors and reconnect them properly. Turn the
power OFF then ON and print. Does the problem recur?
Y N
end

Remove each of the ROS Unit CK (PL 2.1) and ROS Unit YM (PL 2.1) connectors and reconnect them prop-
erly. Turn the power OFF then ON and print. Does the problem recur?
Y N
end

Replace the MCU PWB (PL 18.2) followed by the ESS PWB (PL 35.2).

Figure 1 j0tz3006

Procedure
NOTE: The procedures in this FIP assume that the machine components that affect image quality are not
functioning at all. Since some electrical parts have different effects on the image quality depending on the
output level, analyze the problem while taking into account that an image quality that is different from the
above sample may be output. The instruction to replace a parts in a procedure merely identifies a parts
that might be the cause. If the problem persists even after a replacement, reinstall the parts and investi-
gate for other causes. It is also recommended to refer to 6.3.5.2 ’Image Information Flow’ to output test
patterns and identify the problem.
Output in both Copy mode and Print mode. Does the problem recur in both Copy mode and Print
mode?
Y N
Does the problem only recur in Copy mode?
Y N
Check with the client.

Remove each of the IIT PWB connectors and reconnect them properly. Turn the power OFF then ON and
print. Does the problem recur?
Y N
end

Check the installation of the mirror in the carriage mechanism. Check also for foreign substances. Is the
mirror properly installed and free from foreign substances?
Y N
Remove the foreign substances and install the mirror properly.

A B
A B
Replace the IIT PWB (PL 1.5), followed by the Lens and CCD (PL 1.5). IQ-9 FIP for vertical faded stripes
Print a page that is entirely black. During the print cycle, turn OFF the power after the feeding sound is heard. Extremely light parts of a particular color appear vertically over an extensive area on the image in the process
direction.
(Force to stop printing if it is in progress) Check the IBT Belt surface. Is the surface of the IBT Belt in
proper condition i.e. no omission of image?
Y N
Check the surface of the IBT Belt for distortion and foreign substances. Is the surface of the IBT Belt
in proper condition with no distortion or foreign substances?
Y N
Replace the IBT Belt (PL 6.3).

Replace the MCU PWB (PL 18.2) followed by the ESS PWB (PL 35.2).

Check the 2nd BTR. Is the surface of the 2nd BTR in proper condition with no distortion or foreign
substances?
Y N
Replace the 2nd BTR (PL 6.8).

Remove each of the HVPS-2 connectors and reconnect them properly. Turn the power OFF then ON and
print. Does the problem recur?
Y N
end
Figure 1 j0tz3007
Check the 2nd BTR CAM mechanism. If there are no abnormalities, replace the HVPS-S2C (PL 18.3), the
MCU PWB (PL 18.2), followed by the ESS PWB (PL 35.2). Procedure
NOTE: The procedures in this FIP assume that the machine components that affect image quality are not
functioning at all. Since some electrical parts have different effects on the image quality depending on the
output level, analyze the problem while taking into account that an image quality that is different from the
above sample may be output. The instruction to replace a parts in a procedure merely identifies a parts
that might be the cause. If the problem persists even after a replacement, reinstall the parts and investi-
gate for other causes. It is also recommended to refer to 6.3.5.2 ’Image Information Flow’ to output test
patterns and identify the problem.

Output in both Copy mode and Print mode. Does the problem recur in both Copy mode and Print
mode?
Y N
Does the problem only recur in Copy mode?
Y N
Check with the client.

Check the installation of the mirror in the carriage mechanism. Is the mirror properly installed?
Y N
Install the mirror properly.

Remove each of the IIT PWB connectors and reconnect them properly. Turn the power OFF then ON and
print. Does the problem recur?
Y N
end

Replace the IIT PWB (PL 1.5), followed by the Lens and CCD (PL 1.5).
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Print a page that is entirely black. During the print cycle, turn OFF the power after the feeding sound is heard. IQ-10 FIP for horizontal blank areas
(Stop the printing when it is in progress) Check the IBT surface. Is the image on the surface of the IBT Belt
in normal condition? There are extremely light or completely white parts on the image. These parts with no image appear horizon-
tally over an extensive area perpendicular to the process direction.
Y N
Check the surface of the IBT for distortion and foreign substances. Is the surface of the IBT Belt in
proper condition with no distortion or foreign substances?
Y N
Replace the IBT.

Replace the MCU PWB (PL 18.2) followed by the ESS PWB (PL 35.2).

Check the Deve Unit of the corresponding color. Is the Mag Roll of the Deve Unit free from foreign sub-
stances?
Y N
Remove the foreign substances. Or, replace the Deve Unit (PL 8.6).

Check the installation of the Deve Unit of the corresponding color. Is the Deve Unit properly installed?
Y N
Install the Deve Unit properly.

Remove each of the HVPS-2 connectors and reconnect them properly. Turn the power OFF then ON and
print. Does the problem recur?
Y N Figure 1 j0tz3008
end
Procedure
Check the 2nd BTR CAM mechanism. If there are no abnormalities, replace the HVPS-S2C (PL 18.3), the
MCU PWB (PL 18.2), followed by the ESS PWB (PL 35.2). NOTE: The procedures in this FIP assume that the machine components that affect image quality are not
functioning at all. Since some electrical parts have different effects on the image quality depending on the
output level, analyze the problem while taking into account that an image quality that is different from the
above sample may be output. The instruction to replace a parts in a procedure merely identifies a parts
that might be the cause. If the problem persists even after a replacement, reinstall the parts and investi-
gate for other causes. It is also recommended to refer to 6.3.5.2 ’Image Information Flow’ to output test
patterns and identify the problem.
Output in both Copy mode and Print mode. Does the problem recur in both Copy mode and Print
mode?
Y N
Does the problem only recur in Copy mode?
Y N
Check with the client.

Remove each of the IIT PWB connectors and reconnect them properly. Turn the power OFF then ON and
print. Does the problem recur?
Y N
end

Check the installation of the mirror in the carriage mechanism. Is the mirror properly installed?
Y N
Install the mirror properly.

Replace the IIT PWB (PL 1.5), followed by the Lens and CCD (PL 1.5).

A
A
Print a page that is entirely black. During the print cycle, turn OFF the power after the feeding sound is heard. IQ-11 FIP for horizontal faded stripes
(Stop the printing when it is in progress) Check the IBT surface. Is the image on the surface of the IBT
Belt in normal condition with no omission of parts? Extremely light parts of a particular color appear horizontally over an extensive area perpendicular to the pro-
cess direction on the image.
Y N
Check the surface of the IBT for distortion and foreign substances. Is the surface of the IBT Belt in
proper condition with no distortion or foreign substances?
Y N
Replace the IBT Belt (PL 6.3).

Replace the MCU PWB (PL 18.2) followed by the ESS PWB (PL 35.2).

Check the 2nd BTR. Is the surface of the 2nd BTR in proper condition with no distortion or foreign
substances?
Y N
Replace the 2nd BTR (PL 6.8).

Remove each of the HVPS-2 connectors and reconnect them properly. Turn the power OFF then ON and
print. Does the problem recur?
Y N
end

Check the 2nd BTR CAM mechanism. If there are no abnormalities, replace the HVPS-S2C (PL 18.3), the
MCU PWB (PL 18.2), followed by the ESS PWB (PL 35.2). Figure 1 j0tz3009

Procedure
NOTE: The procedures in this FIP assume that the machine components that affect image quality are not
functioning at all. Since some electrical parts have different effects on the image quality depending on the
output level, analyze the problem while taking into account that an image quality that is different from the
above sample may be output. The instruction to replace a parts in a procedure merely identifies a parts
that might be the cause. If the problem persists even after a replacement, reinstall the parts and investi-
gate for other causes. It is also recommended to refer to 6.3.5.2 ’Image Information Flow’ to output test
patterns and identify the problem.

Output in both Copy mode and Print mode. Does the problem recur in both Copy mode and Print
mode?
Y N
Does the problem only recur in Copy mode?
Y N
Check with the client.

Remove each of the IIT PWB connectors and reconnect them properly. Turn the power OFF then ON and
print. Does the problem recur?
Y N
end

Replace the IIT PWB (PL 1.5), followed by the Lens and CCD (PL 1.5).

Print a page that is entirely black. During the print cycle, turn OFF the power after the feeding sound is heard.
(Stop the printing when it is in progress) Check the IBT surface. Is the image on the surface of the IBT
Belt in normal condition with no damage?

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Y N IQ-12 FIP for vertical streaks
Check the surface of the IBT for distortion and foreign substances. Is the surface of the IBT Belt in
proper condition with no distortion or foreign substances? Black lines or streaks of a particular color running in the vertical direction of the paper.
Y N
Replace the IBT Belt (PL 6.3).

Replace the MCU PWB (PL 18.2) followed by the ESS PWB (PL 35.2).

Check the Deve Unit of the corresponding color. Is the Mag Roll of the Deve Unit free from foreign sub-
stances?
Y N
Remove the foreign substances. Or, replace the Deve Unit (PL 8.6).

Check the installation of the Deve Unit of the corresponding color. Is the Deve Unit properly installed?
Y N
Install the Deve Unit properly.

Remove each of the HVPS-2 connectors and reconnect them properly. Turn the power OFF then ON and
print. Does the problem recur?
Y N
end
Figure 1 j0tz3010
Check the 2nd BTR CAM mechanism. If there are no abnormalities, replace the HVPS-S2C (PL 18.3), the
MCU PWB (PL 18.2), followed by the ESS PWB (PL 35.2). Procedure
NOTE: The procedures in this FIP assume that the machine components that affect image quality are not
functioning at all. Since some electrical parts have different effects on the image quality depending on the
output level, analyze the problem while taking into account that an image quality that is different from the
above sample may be output. The instruction to replace a parts in a procedure merely identifies a parts
that might be the cause. If the problem persists even after a replacement, reinstall the parts and investi-
gate for other causes. It is also recommended to refer to 6.3.5.2 ’Image Information Flow’ to output test
patterns and identify the problem.

Output in both Copy mode and Print mode. Does the problem recur in both Copy mode and Print
mode?
Y N
Does the problem only recur in Copy mode?
Y N
Check with the client.

Check the Platen Glass. Is the Platen Glass free from dirt and scratches?
Y N
Clean the Platen Glass or replace it as necessary.

Check for dirt on the mirror in the carriage mechanism. Is the mirror clean?
Y N
Clean the mirror.

Remove each of the IIT PWB connectors and reconnect them properly. Turn the power OFF then ON and
print. Does the problem recur?

A
A
Y N IQ-13 FIP for horizontal streaks
Clean or replace the Platen Glass.
Black lines or streaks of a particular color running in the horizontal direction of the paper.
Replace the IIT PWB (PL 1.5), followed by the Lens and CCD (PL 1.5).

Check the 1st BTR of the corresponding color. Is the surface of the 1st BTR of the corresponding color
in proper condition with no distortion or foreign substances?
Y N
Replace the 1st BTR (PL 6.4) of the corresponding color.

Check the 2nd BTR. Is the surface of the 2nd BTR in proper condition with no distortion or foreign
substances?
Y N
Replace the 2nd BTR (PL 6.8).

Remove the Drum Unit (PL 8.1) of the corresponding color and reinstall. Turn the power OFF then ON and
print. Does the problem recur?
Y N
end

Remove the Drum Unit of the corresponding color and install a new one (PL 8.1). Turn the power OFF then ON
and print. Does the problem recur? Figure 1 j0tz3011
Y N
end Procedure
Remove each of the ROS Unit CK (PL 2.1) and ROS Unit YM (PL 2.1) connectors and reconnect them prop- NOTE: The procedures in this FIP assume that the machine components that affect image quality are not
erly. Turn the power OFF then ON and print. Does the problem recur? functioning at all. Since some electrical parts have different effects on the image quality depending on the
Y N output level, analyze the problem while taking into account that an image quality that is different from the
end above sample may be output. The instruction to replace a parts in a procedure merely identifies a parts
that might be the cause. If the problem persists even after a replacement, reinstall the parts and investi-
Replace the ROS Unit CK (PL 2.1), the ROS Unit YM (PL 2.1), the MCU PWB (PL 18.2), followed by the ESS gate for other causes. It is also recommended to refer to 6.3.5.2 ’Image Information Flow’ to output test
PWB (PL 35.2). patterns and identify the problem.

Output in both Copy mode and Print mode. Does the problem recur in both Copy mode and Print
mode?
Y N
Does the problem only recur in Copy mode?
Y N
Check with the client.

Check the Platen Glass. Is the Platen Glass free from dirt and scratches?
Y N
end

Remove each of the IIT PWB connectors and reconnect them properly. Turn the power OFF then ON and
print. Does the problem recur?
Y N
Clean or replace the Platen Glass.

Replace the IIT PWB (PL 1.5), followed by the Lens and CCD (PL 1.5).

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Check the 1st BTR of the corresponding color. Is the surface of the 1st BTR of the corresponding color IQ-14 FIP for partial image omission
in proper condition with no distortion or foreign substances?
Y N There are extremely light parts on the image or parts that are completely omitted. These omitted parts appear
on limited areas on the paper.
Replace the 1st BTR (PL 6.4) of the corresponding color.

Check the 2nd BTR. Is the surface of the 2nd BTR in proper condition with no distortion or foreign
substances?
Y N
Replace the 2nd BTR (PL 6.8).

Remove the Drum Unit of the corresponding color and reinstall. Turn the power OFF then ON and print. Does
the problem recur?
Y N
end

Remove the Drum Unit of the corresponding color and install a new one (PL 8.1). Turn the power OFF then ON
and print. Does the problem recur?
Y N
end

Remove each of the ROS Unit CK (PL 2.1) and ROS Unit YM (PL 2.1) connectors and reconnect them prop-
erly. Turn the power OFF then ON and print. Does the problem recur?
Y N Figure 1 j0tz3012
end
Procedure
Replace the ROS Unit CK (PL 2.1), the ROS Unit YM (PL 2.1), the MCU PWB (PL 18.2), followed by the ESS
PWB (PL 35.2). NOTE: The procedures in this FIP assume that the machine components that affect image quality are not
functioning at all. Since some electrical parts have different effects on the image quality depending on the
output level, analyze the problem while taking into account that an image quality that is different from the
above sample may be output. The instruction to replace a parts in a procedure merely identifies a parts
that might be the cause. If the problem persists even after a replacement, reinstall the parts and investi-
gate for other causes. It is also recommended to refer to 6.3.5.2 ’Image Information Flow’ to output test
patterns and identify the problem.
Output in both Copy mode and Print mode. Does the problem recur in both Copy mode and Print
mode?
Y N
Does the problem only recur in Copy mode?
Y N
Check with the client.

Check the Platen Glass. Is the Platen Glass free from dirt, scratches and condensation?
Y N
end

Check the installation of the mirror in the carriage mechanism. Is the mirror properly installed?
Y N
Install the mirror properly.

Remove each of the IIT PWB connectors and reconnect them properly. Turn the power OFF then ON and
print. Does the problem recur?

A
A
Y N IQ-15 FIP for spots
Clean or replace the Platen Glass.
Black toner spots or toner spots of a particular color are scattered randomly across the entire page.
Replace the IIT PWB (PL 1.5), followed by the Lens and CCD (PL 1.5).

Check the paper type. Is the paper used within specifications?

Y N
Use paper within specifications.

Use paper from a freshly opened packet. Does the problem recur?
Y N
end

Remove each Drum Unit (PL 8.1) and reinstall. Turn the power OFF then ON and print. Does the problem
recur?
Y N
end

Check the surface of the IBT Belt for distortion and foreign substances. Is the surface of the IBT Belt in
proper condition with no distortion or foreign substances?
Y N
Replace the IBT Belt (PL 6.3). Figure 1 j0tz3013

Check the surface of the 2nd BTR for distortion. Is the surface of the 2nd BTR in proper condition with Procedure
no distortion, dirt or damage?
Y N NOTE: The procedures in this FIP assume that the machine components that affect image quality are not
Replace the 2nd BTR (PL 6.8). functioning at all. Since some electrical parts have different effects on the image quality depending on the
output level, analyze the problem while taking into account that an image quality that is different from the
Check the 2nd BTR CAM mechanism. If there are no abnormalities, replace the HVPS-S2C (PL 18.3), the above sample may be output. The instruction to replace a parts in a procedure merely identifies a parts
MCU PWB (PL 18.2), followed by the ESS PWB (PL 35.2). that might be the cause. If the problem persists even after a replacement, reinstall the parts and investi-
gate for other causes. It is also recommended to refer to 6.3.5.2 ’Image Information Flow’ to output test
patterns and identify the problem.

Output in both Copy mode and Print mode. Does the problem recur in both Copy mode and Print
mode?
Y N
Does the problem only recur in Copy mode?
Y N
Check with the client.

Check the Platen Glass. Is the Platen Glass free from dirt, scratches and condensation?
Y N
end

Remove each of the IIT PWB connectors and reconnect them properly. Turn the power OFF then ON and
print. Does the problem recur?
Y N
Clean or replace the Platen Glass.

Replace the IIT PWB (PL 1.5), followed by the Lens and CCD (PL 1.5).

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Install a new Drum Unit (PL 8.1). Turn the power OFF then ON and print. Does the problem recur? IQ-16 FIP for ghost images
Y N
end Ghost images appear on the paper. The image printed just before had been printed onto the following sheet of
paper, or part of the printed image was transferred repeatedly.
Check the surface of the 2nd BTR for distortion. Is the surface of the 2nd BTR in proper condition with
no distortion, dirt or damage?
Y N
Replace the 2nd BTR (PL 6.8).

Check for dirt in the paper transport path. Is the paper transport path free from dirt?
Y N
Clean away the dirt.

Remove the Fusing Unit (PL 7.1). Check for dirt on the surface of the Heat Roll. Is the surface of the Heat
Roll and the inlet free from dirt?
Y N
Clean away the dirt. If there is difficulty in removing the dirt, replace the Fusing Unit (PL 7.1).

Check the paper type. Is the paper used within specifications?

Y N
Use paper within specifications.

Use paper from a freshly opened packet. Does the problem recur? Figure 1 j0tz3014
Y N
end Procedure
Replace the MCU PWB (PL 18.2) followed by the ESS PWB (PL 35.2). NOTE: The procedures in this FIP assume that the machine components that affect image quality are not
functioning at all. Since some electrical parts have different effects on the image quality depending on the
output level, analyze the problem while taking into account that an image quality that is different from the
above sample may be output. The instruction to replace a parts in a procedure merely identifies a parts
that might be the cause. If the problem persists even after a replacement, reinstall the parts and investi-
gate for other causes. It is also recommended to refer to 6.3.5.2 ’Image Information Flow’ to output test
patterns and identify the problem.
Output in both Copy mode and Print mode. Does the problem recur in both Copy mode and Print
mode?
Y N
Does the problem only recur in Copy mode?
Y N
Check with the client.

Replace the IIT PWB (PL 1.5), followed by the Lens and CCD (PL 1.5).

Remove the Fusing Unit. Check for dirt on the surface of the Heat Roll. Is the surface of the Heat Roll free
from dirt?
Y N
Clean away the dirt. If there is difficulty in removing the dirt, replace the Fusing Unit (PL 7.1).

Remove the Drum Unit of the color for which the ghost image occurred and install a new one (PL 8.1). Turn the
power OFF then ON and print. Does the problem recur?
Y N IQ-17 FIP for background
end
The entire page or part thereof is covered by a very light layer of black toner or toner of a particular color.
Replace the MCU PWB (PL 18.2) followed by the ESS PWB (PL 35.2).

Figure 1 j0tz3015

Procedure
NOTE: The procedures in this FIP assume that the machine components that affect image quality are not
functioning at all. Since some electrical parts have different effects on the image quality depending on the
output level, analyze the problem while taking into account that an image quality that is different from the
above sample may be output. The instruction to replace a parts in a procedure merely identifies a parts
that might be the cause. If the problem persists even after a replacement, reinstall the parts and investi-
gate for other causes. It is also recommended to refer to 6.3.5.2 ’Image Information Flow’ to output test
patterns and identify the problem.

Output in both Copy mode and Print mode. Does the problem recur in both Copy mode and Print
mode?
Y N
Does the problem only recur in Copy mode?
Y N
Check with the client.

Check the Platen Glass. Is the Platen Glass free from condensation?
Y N
end

Remove each of the IIT PWB connectors and reconnect them properly. Turn the power OFF then ON and
print. Does the problem recur?
Y N
Clean or replace the Platen Glass.

Replace the IIT PWB (PL 1.5), followed by the Lens and CCD (PL 1.5).

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Print in single color for each color to determine for which color background occurs. Remove the Deve Unit and IQ-18 FIP for skewed images
reinstall. Turn the power OFF then ON and print. Does the problem recur?
Y N Printed images are not parallel to the edges of the paper.
end

Remove the Deve Unit for which background occurs and install a new one (PL 8.6). Turn the power OFF then
ON and print. Does the problem recur?
Y N
end

Restore the Deve Unit to its original state (PL 8.6). Remove each of the HVPS-S5 and HVPS-S8 connectors
and reconnect them properly. Turn the power OFF then ON and print. Does the problem recur?
Y N
end

Replace the MCU PWB (PL 18.2) followed by the ESS PWB (PL 35.2).

Figure 1 j0tz3016

Procedure
NOTE: The procedures in this FIP assume that the machine components that affect image quality are not
functioning at all. Since some electrical parts have different effects on the image quality depending on the
output level, analyze the problem while taking into account that an image quality that is different from the
above sample may be output. The instruction to replace a parts in a procedure merely identifies a parts
that might be the cause. If the problem persists even after a replacement, reinstall the parts and investi-
gate for other causes. It is also recommended to refer to 6.3.5.2 ’Image Information Flow’ to output test
patterns and identify the problem.

Is the original properly positioned on the Platen?

Y N
Position the original properly.

Output in both Copy mode and Print mode. Does the problem recur in both Copy mode and Print
mode?
Y N
Does the problem only recur in Copy mode?
Y N
Check with the client.

Replace the IIT PWB (PL 1.5), followed by the Lens and CCD (PL 1.5).

Check the paper type. Is the paper used within specifications?

Y N
Use paper within specifications.

Use paper from a freshly opened packet. Does the problem recur?
Y N IQ-19 FIP for paper crease
end
The printed paper is creased, folded or torn.
Check for foreign substances and distortion in the paper transport path. Is the paper transport path free
from foreign substances and distortion?
Y N
Remove the foreign substances and correct the distortion.

Check each roll in the paper transport path. Is each roll properly installed?
Y N
Install each roll properly.

Is any of the rolls dirty?

Y N
Replace the MCU PWB (PL 18.2) followed by the ESS PWB (PL 35.2).

Clean the rolls.

Figure 1 j0tz3017

Procedure
NOTE: The procedures in this FIP assume that the machine components that affect image quality are not
functioning at all. Since some electrical parts have different effects on the image quality depending on the
output level, analyze the problem while taking into account that an image quality that is different from the
above sample may be output. The instruction to replace a parts in a procedure merely identifies a parts
that might be the cause. If the problem persists even after a replacement, reinstall the parts and investi-
gate for other causes. It is also recommended to refer to 6.3.5.2 ’Image Information Flow’ to output test
patterns and identify the problem.

Is the position of the side guide of the paper tray correct?

Y N
Correct the position of the side guide.

Check the paper type. Is the paper used within specifications?

Y N
Use paper within specifications.

Use paper from a freshly opened packet. Does the problem recur?
Y N
end

Remove the Fusing Unit and reinstall it. Turn the power OFF then ON and print. Does the problem recur?
Y N
end

Check for foreign substances and distortion in the paper transport path. Is the paper transport path free
from foreign substances and distortion?

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Y N IQ-20 FIP for unsettled images
Remove the foreign substances. Correct the distortion.
Printed images are not properly fused onto the paper.
Replace the Fusing Unit (PL 7.1).

Figure 1 j0tz3018

Procedure
NOTE: The procedures in this FIP assume that the machine components that affect image quality are not
functioning at all. Since some electrical parts have different effects on the image quality depending on the
output level, analyze the problem while taking into account that an image quality that is different from the
above sample may be output. The instruction to replace a parts in a procedure merely identifies a parts
that might be the cause. If the problem persists even after a replacement, reinstall the parts and investi-
gate for other causes. It is also recommended to refer to 6.3.5.2 ’Image Information Flow’ to output test
patterns and identify the problem.

Check the paper type. Is the paper used within specifications?

Y N
Use paper within specifications.

Use paper stored under room conditions. Does the problem recur?
Y N
end

Check the power supply voltage. Is the voltage within the specified range?
Y N
Connect a power supply with voltage within the specified range.

Remove the Fusing Unit and reinstall it. Turn the power OFF then ON and print. Does the problem recur?
Y N
end

Check the fusing temperature using the Diag. Is a normal fusing temperature set?
Y N IQ-21 Mottle RAP
Set a normal fusing temperature.
Use this RAP to repair the cause for uneven output image density, which occurs irregularly from the inboard to
the outboard or in the whole printout.
Replace the Fusing Unit (PL 7.1).

Initial Actions
• Replace the paper in use with new paper that do not contain excess moisture. Check that the loaded
paper matches the settings in the UI or Print Driver.
• Check if any of the Drum Cartridges and Toner Cartridges is near to their lifespans. Replace them if nec-
essary.
• Perform MAX Setup (ADJ 18.1.5). If the problem persists, continue this RAP.

Procedure
Enter 6.4.2.24 ’Test Pattern Print’ to print one sheet of test pattern 22. Is the problem related to a single
color?
Y N
Does the problem occur in a specific paper type or thickness only?
Y N
Print one sheet of test page. When the lead edge of the printout starts to exit from the Fusing Unit
Exit Nip, open the Front Door.
Open the Fusing Unit to inspect the partially fused paper. Does the problem occurs in both
fused and unfused areas of the paper?
Y N
Clean/replace the Fusing Unit (PL 7.1).

Enter 6.4.2.24 ’Test Pattern Print’ to print one sheet of test pattern 22.
When printing is in progress, open the Front Door and inspect the image on the Transfer Belt. Is the
image density on the belt within the allowable range?
Y N
Replace the Transfer Belt (PL 6.3).

Proceed to ’IQ-22 2nd BTR Inspection RAP’ and check the bias/contact of the 2nd BTR Backup
Roll.
Clean/replace the 2nd BTR Assembly (PL 14.1).
If the problem persists, replace the Transfer Belt (PL 6.3).

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CAUTION Table 1
Even after performing the adjustments in the following procedure, the mottles may not disappear Color BW
completely and other IQ problems may occur instead. Thus, the purpose of this procedure is to find
the optimal compromise. Default Paper Name NVM Side 1 NVM Side 2 NVM Side 1 NVM Side 2
By changing the secondary transfer remote value of a specific faulty paper, the 2nd BTR transfer Gloss 746-355 746-356 746-357 746-358
bias for that paper can also be fine adjusted. HW Gloss 746-359 746-360 746-361 746-362
The secondary transfer bias is a target value (based on the temperature, humidity, 2nd BTR resis- Transparency 746-363 746-364
tance, and other Xerographic input values), which had been calculated by Control Logic in the com-
puter to obtain an optimal transfer bias. There is an NVM location to manually control this target
value remotely for each paper type. The initial value of this [Remote] location is 100 (indicating
100% of the transfer bias target value that was calculated by the computer). The bias can be
changed in a range from 0% to 200% of the target value.
Change the remote value for the relevant paper type to 150 and increase/decrease the remote value
to find out the compromise level for realizing an optimal IQ. If the result is not satisfactory, set the
remote value to 75 and then increase/decrease it to find out the compromise level for realizing an
optimal IQ.

Swap the Drum Cartridges. Does the problem occur with the Cartridge that was swapped in?
Y N
Check the following:
• Clean the HV contact of the faulty Developer Housing Assy.
• Replace the Toner Cartridge if it has not been replaced yet.
• Replace the Developer Housing Assy (PL 8.6). Check the Developer Housing Assy for damage,
wear, and contamination.
If the problem persists, replace the ATC Sensor (PL 8.6).

Replace the Drum Cartridge (PL 8.1).

NOTE: Even after performing the adjustments in the following table, the mottles may not disappear com-
pletely and other IQ problems may occur instead. Thus, the purpose of this procedure is to find the opti-
mal compromise. (Table 1)

Table 1
Color BW
Default Paper Name NVM Side 1 NVM Side 2 NVM Side 1 NVM Side 2
Bond 746-311 746-313 746-313 746-314
Lightweight 746-319 746-320
Plain IC 746-321 746-322 746-323 746-324
Thicker 1A 746-325 746-326 746-327 746-328
Thicker 1B 746-329 746-330 746-331 746-332
Thicker 2A 746-333 746-334 746-335 746-336
Thicker 2B 746-337 746-338 746-339 746-340
Thicker 2C 746-341 746-342 746-343 746-344
Thicker 2D 746-345 746-346 746-347 746-348
Thicker 2E 746-349 746-350 746-351 746-352
Transparencies 746-353 746-354
IQ-22 2nd BTR Inspection RAP IQ-23 1st BTR Inspection RAP
This RAP is used to identify whether the 2nd BTR Assembly has a mechanical error or a bias error. This RAP is used to identify whether the 1st BTR Assembly has a mechanical error or a bias error.

Initial Actions Procedure

Perform the following when the High Density Gradation Patches (100%, 85%, 70%) of one or more of C, M, Y,
NOTE: When stacking the codes, stack one code with (094-004) one at a time.
and K colors appear light.
Enter the UI Diag (094-004) 2nd BTR Motor Retract. Stack the following codes: (042-001), (042-002),
• Refer to ’CH9.20 1st Transfer K’ and ’CH9.21 1st Transfer Y, M, C’ to re-connect the connectors and
and (042-003) with (042-004) Main Drive Motor. check whether the 1st BTR HVPS wires are damaged.
If the 2nd BTR does not respond, check the Retract Motor and the 2nd BTR Retract Sensor (PL 6.8). • Use the Fault Code List to check the following Fault Codes:
Refer to ’CH9.21 2nd Transfer’. Replace the 2nd BTR as necessary.
– 094-320 1ST BTR Retract Fail
NOTE: When stacking the codes, stack one code with (094-004) one at a time. – 094-321 1ST BTR Contact Fail
Procedure If the above Fault Codes are OK, replace the 1st BTR HVPS (PL 6.4).
If the problem persists, replace the MCU PWB (PL 18.2).
Refer to ’CH9.24 2nd Transfer and 2nd BTR Cleaning’ to check whether the 2nd BTR HVPS connectors are
connected properly and whether the wires are damaged.
Are the connectors and wires normal?
Y N
Repair or replace the wires and connectors as necessary.

Replace the 2nd BTR HVPS (PL 18.3).

If the problem persists, replace the MCU PWB (PL 18.2).

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IQ-24 Developer Bias RAP IQ-25 BCR Inspection RAP

This RAP is used to identify the Developer Bias errors. This procedure is used to correct the background that appears in the form of a very dark single color, which
appears from one edge to another.
Procedure
Refer to ’CH9.14 Development K’, ’CH9.11 Development Y’, ’CH9.12 Development M’, and ’CH9.13 Devel- Procedure
opment C’ to check whether the HVPS connectors are connected properly and whether the wires are dam- Swap the Drum Cartridge on which the dark background single color error is occurring with another and print a
aged. Are the connectors and wires normal? test page. Does the background color remain the same?
Y N Y N
Repair or replace the wires and connectors as necessary. Replace the Drum Cartridge (PL 8.1) on which the dark background single color error is occurring.

Replace the Deve Bias HVPS (PL 18.1)(PL 18.2)(PL 18.3). Proceed to CH9.8 ’Charging and Exposure YMC’ to check whether the Charge (Y, M, C) HVPS connectors are
If the problem persists, replace the MCU PWB (PL 18.2). connected properly and whether the wires are damaged. Are the connectors and wires normal?
Y N
Repair/replace the harness as required.

Replace the Charge (Y, M, C) HVPS (PL 18.2).

If the problem persists, replace the MCU PWB (PL 18.2).
IQ-26 Scorotron Inspection RAP IQ-27 Scorotron Cleaner RAP
This procedure is used to correct the background that appears in the form of a very dark black, which appears Procedure
from one edge to another.
Are there any streak error due to the Scorotron or band error due to the Scorotron Cleaner?
Y N
Procedure Are the Scorotron and the Black Drum replaced frequently?
Install a new Black Drum Cartridge and print a few test pages. Does the Black background still appear? Y N
Y N Proceed to the Call Flow.
Proceed to the Call Flow.
Perform the following:
Proceed to CH9.7 ’Charging and Exposure K’ to check whether the Charge (K) Preclean HVPS connectors • Open the Xero Drawer to remove the Scorotron Unit Assembly. Rotate the Black coupling at the IB
are connected properly and whether the wires are damaged. Are the connectors and wires normal? side of the Scorotron to push out the Cleaner Pad by approx. 4 inches.
Y N • Reinstall the Scorotron and close the Xero Drawer.
Repair/replace the harness as required. • Make a copy from the Platen Glass (any document is ok)
• Open the Xero Drawer to inspect the position of the CC Cleaning Pad. (The CC does not need to be
Replace the Charge (K) Preclean HVPS (PL 18.1).
removed.)
If the problem persists, replace the Scorotron Unit Assembly (PL 8.1), followed by the MCU PWB (PL 18.2).
Does the Cleaning Pad remain at its previous position?
Y N
Proceed to the Call Flow.

Replace the Cleaning Motor Assembly (PL 8.9).

Perform the following:

• Open the Xero Drawer to remove the Scorotron Unit Assembly.
Rotate the Black coupling at the IB side of the Scorotron to push out the Cleaner Pad by approx. 4 inches.
• Reinstall the Scorotron and close the Xero Drawer.
• Make a copy from the Platen Glass (any document is ok)
• Open the Xero Drawer to inspect the position of the CC Cleaning Pad. (The CC does not need to be
removed.)
Does the Cleaning Pad remain at its previous position?
Y N
Replace the Scorotron Unit Assembly (PL 8.1).

Replace the Cleaning Motor Assembly (PL 8.9).

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IQ-28 Color Registration Error RAP

Initial Actions
Perform the following adjustment procedures. If the problem persists, continue this RAP.

• ADJ 18.1.3 Registration Control Setup cycle

• ADJ 18.1.2 Registration Control Sensor Check Cycle
• ADJ 18.1.1 Registration Measurement Cycle

Procedure
Print an error report (refer to ’Printing the CE Report’).
Check if the Chain 089 Fault Codes exist in the report (These Faults are normally not displayed in the machine
UI but only recorded in the Fault history.)
According to the following priorities, repair the Chain 089 Faults (Repairing a Fault with higher priority may also
repair a Fault with lower priority).
1. 089-616 RC Data Overflow Fail FIP
2. 089-604 RC Sample Block Fail-B-Yellow-IN FIP
089-605 RC Sample Block Fail-B-Yellow-CNT FIP
089-606 RC Sample Block Fail-B-Yellow-OUT FIP
089-607 RC Sample Block Fail-B-Magenta-IN FIP
089-608 RC Sample Block Fail-B-Magenta-CNT FIP
089-609 RC Sample Block Fail-B-Magenta-OUT FIP
089-610 RC Sample Block Fail-B-Cyan-IN FIP
089-611 RC Sample Block Fail-B-Cyan-CNT FIP
089-612 RC Sample Block Fail-B-Cyan-OUT FIP
089-613 RC Sample Block Fail-B-Black-IN FIP
089-614 RC Sample Block Fail-B-Black-CNT FIP
089-615 RC Sample Block Fail-B-Black-OUT FIP
3. 089-601RC Sample Block Fail-A1-IN FIP
089-602 RC Sample Block Fail-A1-CNT FIP
089-603 RC Sample Block Fail-A1-OUT FIP
4. 089-600 RC SampleLateral Fail-A1 FIP
5. 089-617 RC Data Over Range Fail FIP
IPS-related Image Quality Troubleshooting CQ-01 Background: Recycled Paper Support (Background
This section describes the CQ-FIP that corresponds to the IPS-related Image Suppression Adjustment)
Quality Troubleshooting. When an IPS-related image quality failure has A background-like phenomenon (e.g. background color or document bleed) may occur depending on the doc-
occurred, refer to the corresponding CQ-FIP and perform the troubleshooting ument.
procedure.

Table 1
Item No. Item Name
CQ-01 Fogging, Recycled Paper Support (Background Suppression Adjustment)
CQ-02 Density Adjustment, Light Ink Support
CQ-03-1 Density Adjustment: Darkening the Highlight
CQ-03-2 Density Adjustment: Lightening
CQ-04 Bleed on Tracing Paper
CQ-05-1 Dual Color Copy Reproduction Adjustment (NVM Adjustment for Yellow Color Reproduction)
CQ-05-2 Dual Color Copy Reproduction Adjustment (Adjustment of Color Reproduction Difference in
Comparison with a Dual Color Machine from Another Company)
CQ-05-3 Dual Color Copy Reproduction Adjustment (Adjustment of Dual Color Photo Image Quality to
Match a Machine from Another Company)
CQ-05-4 Dual Color Copy Reproduction Adjustment (Adjustment of Color Extraction Range)
CQ-06 Gradation Jump in 100-lines Photo Document
CQ-07 Scan: Smeared Text, Mosquito Noise Around Text Figure 1 j0ki31019
CQ-09 Bleed on 2 Sided Document
CQ-10 Platen Background
[Cause]
The default background suppression function is unable to fully remove the background.
CQ-11 Color Balance Adjustment
CQ-12 Rough Thin Lines
[Procedure]
CQ-13 Moire due to Interference Between Document and IIT
1. Set Background Suppression to ’Enabled’ and check whether background still occur on the customer’s
CQ-14 Poor Reproduction of Inkjet Document document.
CQ-15 Block-Patterned Mottle (TI Separation Error)
[Corrective action]
CQ-21 Side 1/Side 2 Image Quality Difference (Side 1/Side 2 Sharpness Adjustment)
1. Background Suppression Level Adjustment
CQ-22 Side 1/Side 2 Image Quality Difference (Side 1/Side 2 Color Balance Adjustment)
Background Suppression: Default Table 1: Rough Standard for Suppression Levels
CQ-23 Side 1/Side 2 Image Quality Difference (Side 1/Side 2 Text/Photo Separation Level Adjustment)
CQ-24 Side 1/Side 2 Image Quality Difference (Side 1/Side 2 Background Suppression Adjustment) Table 1
CQ-25 Side 1/Side 2 Image Quality Difference (Side 1/Side 2 Color Adjustment) Suppression Rough Standard for Suppression Levels (documents with white background, or
Level level of effect on documents)

Output Color Color BW

Normal White paper such as P paper Bleed is reduced slightly.
Higher (+1): Recycled White paper such as P paper, Recycled paper, Newspa-
Default per
Higher (+2) Old recycled paper, Dark The suppression amount is more than Higher (+1).
recycled paper
Higher (+3) Newspaper (with some The suppression amount is more than Higher (+2).
bleed)

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Table 1 3 Chain-Link
Suppression Rough Standard for Suppression Levels (documents with white background, or
Table 3
Level level of effect on documents)
Chain- Settings Initial
Output Color Color BW Link NVM Names PSW Display Range Value Description
Higher (+4) Newspaper Reduces background to the level at which pencil text (light 715-631 Background Sup- TP_BW_Copy_Fa 0-4095 273 Background Suppression Level
text) can be read. pression Offset x Offset Level of AE *1
Level for BW Copy, 0: Strength Level 0 (normal), 1:
* The contents in Table 1 are only rough standards. The suppression results may differ depending on the Fax, Binary Scan Strength Level 1 (+1), 2:
document. Photo & Text Mode Strength Level 2 (+2), 3:
[Adjustment Method] (Print, Photograph, Strength Level 3 (+3), 4:
Copy) Strength Level 4 (+4), 5-15 and
1. The adjustment methods are different between Services and Output Colors. (Table 2)
above: Strength Level 0 (normal)
2 Adjustment 0 bit to 3 bit: Platen
4 bit to 7 bit: CVT & DADF
Table 2 Background Suppression Level Adjustment Method by Mode
8 bit to 11 bit: CIS
Service Output Color Adjustment Method
Copy Full Color Mode System Administrator Mode *1: Relationship between Background Suppression Level and Strength Level
BW CE Mode (NVM)
Scan Full Color Mode System Administrator Mode
Table 4 Relationship between Background
BW CE Mode (NVM)
Suppression Level and Strength Level
Background
(1) Adjustment in System Administrator Mode
Suppression Level Strength Level
• Copy (Full Color) Adjustment
Normal 0, (5 to 15)
[Tools] -> ’System Settings’ tab -> [Copy Service Settings] -> [Copy Control] -> [Background
Suppression Level] Higher +1 1
• Scan (Full Color) Adjustment Higher +2 2
[Tools] -> ’System Settings’ tab -> [Scan Service Settings] -> [Other Settings] -> [Background Higher +3 3
Suppression Level] Higher +4 4
(2) Adjustment in CE Mode (NVM)
• When adjusting the Photo & Text Mode for Copy BW, and Scan BW, change the following Table 5
NVM values: Meaning of Adjustment Value
Scanning CIS CVT & DADF Platen
Method
Bit allocation 11 10 9 8 7 6 5 4 3 2 1 0
Expressed in 0 0 0 1 0 0 0 1 0 0 0 1
binary

* Changing the binary value in Table 5 above to decimal value results in the default value of
’273’ in Table 3.

Reference: Description of NVM Settings

The NVM setting range is 12 bits, which are broken up into 4 bits for each scan method.
The NVM setting value is determined in binary first, and then converted to a decimal number.
 Example: The initial value 273 (decimal) indicates that the background suppression levels are * For the document types (1) and (2), the suppression level may be improved by changing the back-
1 for all scan methods. ground suppression method from High Speed to High Quality.
When the background suppression levels are 2 for all scan methods, it is = 546 (decimal) = For the case of (3), density adjustment may be helpful.
001000100010 (binary)
When the background suppression levels are 3 for all scan methods: = 819 (decimal) =
001100110011 (binary)
When the background suppression levels are 4 for all scan methods: = 1092 (decimal) =
010001000100 (binary)
• When adjusting the Text mode for Copy BW and Scan BW, change the following NVM values:
Set different NVM values for (Normal, Pencil) and (Tracing Paper) in Text mode.
The description of the settings is the same as that for the Photo & Text Mode.
4 Chain-Link

Table 6
Chain- Settings Initial
Link NVM Names PSW Display Range Value Description
715-633 Background Sup- TP_BW_Copy_Fa 0-4095 273 Background Suppression Level
pression Offset x Offset Level of AE *1
Level for BW Copy, 0: Strength Level 0 (normal), 1: Figure 2 j0ki31008
Fax, Binary Scan Strength Level 1 (+1), 2:
Text Mode (Normal, Strength Level 2 (+2), 3:
Pencil Text) Strength Level 3 (+3), 4:
Strength Level 4 (+4), 5-15 and
above: Strength Level 0 (normal)
715-637 Background Sup- TP_BW_Copy_Fa 0-4096 273 Background Suppression Level
pression Offset x Offset Level of AE *1
Level for BW Copy, 0: Strength Level 0 (normal), 1:
Fax, Binary Scan Strength Level 1 (+1), 2:
Text Mode (Tracing Strength Level 2 (+2), 3:
Paper) Strength Level 3 (+3), 4:
Strength Level 4 (+4), 5-15 and
above: Strength Level 0 (normal)
0 bit to 3 bit: Platen
4 bit to 7 bit: CVT & DADF
8 bit to 11 bit: CIS

(3) Precautions
The following NVM settings do not change the background suppression level because their opera-
tions are disabled.
715-630, 632, 636, 638 to 641, 643, 645 to 649
In addition, due to the mechanism of this function (Figure 1), backgrounds might not be suppressed
up to the user’s expectations on the following documents.
(1) Photo documents having their high density sections placed in the background detection areas.
(2) The document contains dark frames or fringes.
(3) The document contains texts on dark background.
(4) Negative document

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CQ-02 Density Adjustment: Light Ink Support CQ-03-1 Density Adjustment: Darkening the Highlight
This is used to copy an image to be lighter than the current BW Copy settings; e.g. when using light ink. This is used to reproduce the highlight (light colors) in darker shade.

[Cause] [Cause]
1. Density adjustment cannot lighten images to the light ink level. 1. To prevent background, the highlight reproducibility is adjusted.
[Procedure] [Procedure]
1. Consult with the customer to determine which (or all) level of Photo mode (Lighten +1 to +3) is to be set 1. No special actions required.
with light ink support adjustment. [Corrective action]
[Corrective action] 1. Set the density adjustment from ’Darken +1’ to ’Darken +3’.
1. Change the NVM values listed in the following table to adjust the ’Lighten +1’, ’Lighten +2’, and ’Lighten * When the highlight is not reproduced after performing the density adjustment in (1), it can be adjusted by
+3’ of Photo mode. the following method:
2. Set the background suppression to ’Disabled’.
NOTE: This countermeasure is only valid for BW Copy images. * Although may cause background to appear, it improves the highlight reproducibility.
3. In the case of Copy Service, adjust the density by using ’DC919: Color Balance Adjustment’.
Table 1 Table of Light Ink Support In the case of Scan Service, increase the ’Scan Resolution’.
Chain-Link and Recommended Setting Value * The highlight reproducibility is improved more with 600dpi than 200dpi.
Photo Mode ’Lighten +3’ [Chain-Link: 715-692]: 37 (recommended value) 4. The following describes the adjustment method that is only valid for Output Color ’BW’ and Original Type
Settable range: [0-64] (Default = 0) ’Text’.
Note 1) When 0 is set, the state is the same as when 64 is set.
Note 2) When 20 or lower is set, the result may be blank paper. Table 1 Density Adjustment: Darkening the Highlight
Photo Mode ’Lighten +2’ [Chain-Link: 715-693]: 40 (recommended value) NVM Chain-
Settable range: [0-64] (Default = 0) Link Service Mode How to Use
Note 1) When 0 is set, the state is the same as when 64 is set. 715-720 Copy Output Color ’BW’ The highlight is reproduced darker when a
Note 2) When 15 or lower is set, the result may be blank paper.
Original Type ’Text’ value smaller than the default value (128)
Photo Mode ’Lighten +1’ [Chain-Link: 715-694]: 43 (recommended value) Density ’Normal’ is set.
Settable range: [0-64] (Default = 0) The recommended value is 120.
Note 1) When 0 is set, the state is the same as when 64 is set. Note 2) When 715-721 Copy Output Color ’BW’ The highlight is reproduced darker when a
10 or lower is set, the result may be blank paper.
Original Type ’Text’ value smaller than the default value (128)
Density ’Darken +3’ is set.
The recommended value is 120.
The density of ’Darken +3’ and ’Normal’
may be reversed depending on the setting
value.
715-722 Scan Output Color ’BW’ The highlight is reproduced darker when a
Original Type ’Text’ value smaller than the default value (128)
Density ’Normal’ is set.
The recommended value is 125.
715-723 Scan Output Color ’BW’ The highlight is reproduced darker when a
Original Type ’Text’ value smaller than the default value (128)
Density ’Darken +3’ is set.
The recommended value is 125.
The density of ’Darken +3’ and ’Normal’
may be reversed depending on the setting
value.
 * The NVM value adjustment is done by visually checking the copy or scan output while performing the CQ-03-2 Density Adjustment: Lightening
adjustment.
This is used to reproduce the density in lighter shade.

[Cause]
No special actions required.

[Procedure]
1. No special actions required.
[Corrective action]
1. Set the density adjustment from ’Lighten +1’ to ’Lighten +3’.
* When desired image quality cannot be obtained after performing the density adjustment in (1), the fol-
lowing adjustment method is also available:
Countermeasure (2): In the case of Copy Service, adjust the density by using ’Color Balance Adjust-
ment’.
The following describes the adjustment method that is only valid for Output Color ’BW’ and Original Type
’Text’.

Table 1 Density Adjustment: Lightening

NVM Chain-
Link Service Mode How to Use
715-720 Copy Output Color ’BW’ The highlight is reproduced lighter when a
Original Type ’Text’ value larger than the default value (128) is
Density ’Normal’ set.
The recommended value is 136.
715-721 Copy Output Color ’BW’ The highlight is reproduced lighter when a
Original Type ’Text’ value larger than the default value (128) is
Density ’Darken +3’ set.
The recommended value is 136.
The density of ’Darken +3’ and ’Normal’
may be reversed depending on the setting
value.
715-722 Scan Output Color ’BW’ The highlight is reproduced lighter when a
Original Type ’Text’ value larger than the default value (128) is
Density ’Normal’ set.
The recommended value is 132.
715-723 Scan Output Color ’BW’ The highlight is reproduced lighter when a
Original Type ’Text’ value larger than the default value (128) is
Density ’Darken +3’ set.
The recommended value is 132.
The density of ’Darken +3’ and ’Normal’
may be reversed depending on the setting
value.

* The NVM value adjustment is done by visually checking the copy or scan output while performing the
adjustment.’

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CQ-04 Bleed on Tracing Paper CQ-05-1 Dual Color Copy Reproduction Adjustment (NVM
When copying or scanning Tracing Paper document, bleed or background occur around the texts. Adjustment for Yellow Color Reproduction)
When using Dual Color (Red/Black Copy) in Copy Service, the Yellow marker pen is reproduced differently
from the previous model Able1401 a.

• Machines sold up to year 2010: Yellow marker pen is reproduced.

• Able1401 a: Yellow marker pen is not reproduced.
[Cause]
The idea behind picture formation for Dual Color is different compared to previous models, as well as
machines from other companies.

[Original]

Figure 1 j0ki31009

[Cause]
1. Because of the characteristics of Tracing Paper, shades are generated around the texts when scanning
using CCD.
[Procedure]
1. No special actions required.
[Corrective action]
1. Use the Lightweight mode.
(1) Copy Service Settings Figure 1 j0ki31010
Perform the following procedure to display the Lightweight mode on the UI.
[Tools] -> ’System Settings’ tab -> [Copy Service Settings] -> [Copy Control] -> [Original Type - See- [Dual Color Copy (Text Mode and Map Mode Default Settings)]
Through Paper] -> [Enabled]
The Lightweight mode becomes selectable when ’Output Color = BW’ and ’Original Type = Text’ are
specified.
(2) Scan Service Settings
Change the following NVM values to enable the Lightweight mode.
NVM 715-669 0: Normal -> 1: Tracing Paper mode
Select ’Color Scanning = BW’ and ’Original Type = Photo’ for the Lightweight mode.
(The Lightweight mode button does not exist on the UI. It is attached as a background mode to the
Photo mode.)
 [Corrective action]
1. You can use NVM 715-695 to select whether to reproduce the yellow color for each image quality mode.
The default settings is as follows.

Table 1 Default setting

Bit 2Photo Bit 1Photo & Text
Bit 3Map Mode Mode Mode Bit 0Text Mode
Reproduce yellow as black: Default Default
0
Do not reproduce yellow as Default Default
black: 1

Reference: Description of NVM Settings

The NVM setting value is determined in binary first, and then converted to a decimal number.

Figure 2 j0hs30008 Example: Changing the binary value (= 0110) in Table 1 above to decimal value results in the default
value of ’6’.
[Dual Color Copy (Photo & Text Mode and Photo Mode Default Settings)]

Figure 3 j0hs30006

[Procedure]
1. No special actions required.

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CQ-05-2 Dual Color Copy Reproduction Adjustment (Adjustment CQ-05-3 Dual Color Copy Reproduction Adjustment (Adjustment
of Color Reproduction Difference for Dual Color in Comparison of Dual Color Photo Image Quality to Match a Machine from
with a Machine from Another Company) Another Company)
The color reproduction for Dual Color is different compared to a machine from another company. To make the reproduction the same as the Dual Color Copy Default Mode of a machine from another company.

[Cause] [Cause]
As the default of Dual Color Copy for FX, chromatic colors are extracted and then replaced with red to output The extracted color or replacement color for Dual Color is different.
while achromatic colors are replaced with black to output.
[Procedure]
A sample machine from another company may, as the default, utilize a method that extracts only red to output
1. No special actions required.
as red and outputs the rest in black.
[Corrective action]
Therefore, when making Dual Color Copy in default setting, it would result in a different color reproduction from 1. As it is difficult to reproduce the photo image quality of another company’s Dual Color Copy (Figure 1)
that of another company’s. using the current image quality adjustment feature, make the following settings.
• Source Color: Red, Yellow
Table 1
• Register a Custom Color [Yellow: 80, Magenta: 100, Cyan: 20] (Red equivalent) and specify it as the
Other Company Target Area Color.
FX Default Setting Sample • Register a Custom Color [Yellow: 100, Magenta: 100, Cyan: 100] (Black equivalent) and specify it
Extracted Color Chromatic color Red as the Non-target Area Color.
Replacement for Extracted Color Red Red
Replacement for Non-extracted Black Black
Color

[Procedure]
1. No special actions required.
[Corrective action]
1. By changing [Copy Service Settings] screen -> [Output Color] More -> [Dual Color] -> [Source Color] ->
Red you can obtain the same Dual Color Copy as another company’s.

Figure 1 j0hs30001
 CQ-05-4 Dual Color Copy Reproduction Adjustment (Adjustment
of Color Extraction Range)
When yellow highlight is applied on fine red line, the highlighted portion does not appear as red and is repro-
duced in black instead.

Figure 2 j0hs30002

Figure 3 j0hs30003

Figure 1 j0hs30004

[Cause]
The interaction between fine red line and yellow highlight resulted in ’orange color’, which falls outside the ’red
color’ extraction range.

[Procedure]
1. No special actions required.

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[Corrective action] CQ-06 Gradation Jump in 100-lines Photo Document
1. Adjust the Extraction Angle for Dual Color Copy. In the BW and Text & Photo Copy mode, gradation jump occurs on 100-line photo documents.
In the case of this example, the portion that had changed to ’orange color’ is not extracted as ’red color’.
Therefore, increase Chain-Link 715-785 (R-Hue End Degree) from 60 (default) to 105. (Refer to Table 1
and Figure 2).

Table 1
Chain-Link Item Default Color Angle
715 780 B-Hue Start Degree 270 degree
715 781 B-Hue End Degree 320 degree
715 782 G-Hue Start Degree 110 degree
715 783 G-Hue End Degree 200 degree
715 784 R-Hue Start Degree 350 degree
715 785 R-Hue End Degree 60 degree
715 786 Y-Hue Start Degree 60 degree
715 787 Y-Hue End Degree 120 degree
715 788 M-Hue Start Degree 320 degree
715 789 M-Hue End Degree 10 degree
715 790 C-Hue Start Degree 190 degree Figure 1 j0ki31013
715 791 C-Hue End Degree 280 degree
[Cause]
As Text & Photo mode gives priority to 175 lpi halftone dots and text quality, Sharpen Edge is performed for
lower lpi.

[Procedure]
1. No special actions required.
[Corrective action]
100-line document: Countermeasures

Table 1 100-line document: Countermeasures

Countermeasures Secondary Defect
Set the Original Type to ’Photo’. The text becomes blurred.
Select [Tools] -> [Common Service Image quality of photographs deteriorate in [More Text] and [Text]
Settings] -> [Image Quality Adjust- settings. Text becomes blurred in [More Photo] and [Photo] settings.
ment] -> [Image Quality] and adjust
[Photo & Text Recognition]
Figure 2 j0hs30007

2. ’Darken the density’, ’Increase the saturation’, and ’Add more contrast’ according to the customer’s
request to make the red color more vivid.
3. If the red color of fine red line is smeared and/or mixed with black, change from [Photo & Text Mode] to
[Photo Mode].
CQ-07 Scan: Smeared Text, Mosquito Noise Around Text CQ-09 Bleed on 2 Sided Document
Color texts are blurred and mosquito noise is generated around the texts due to JPEG compression. Bleed occurs in the BW Copy and Text mode.

[Cause]
Because the gradation feature is designed to improve the reproducibility of Low Contrast, when bleed density
of the document is high, the background suppression function might not be able to remove it completely.

[Procedure]
1. No special actions required.
[Corrective action]
Bleed on document: Countermeasures

Table 1 Bleed on document: Countermeasures

Countermeasures Secondary Defect
Switch the AE suppression level set- Reproducibility of highlights is degraded.
tings. (Switch the NVM)
Set the density adjustment to ’Lighten The density on the whole area becomes lighter and the reproduc-
+1’. ibility of highlights is degraded.
Figure 1 j0ki31014

[Cause]
As the JPEG compression technique is for images, not texts, noise is easy to crop up when it is used to com-
press texts.

[Procedure]
1. No special actions required.
[Corrective action]
1. Set the compression mode from ’Normal’ to ’Low Compression’. (Secondary defect: The file size
becomes bigger.)

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CQ-10 Platen Background CQ-11 Color Balance Adjustment

When A4 stark white paper such as J Paper/Premier 80 is scanned into A3 when in BW Copy Text mode and The color of the copy image quality is different from that of the original.
AE is ON, the Platen back density is reproduced outside of the copy range.
[Cause]
[Cause] When foreign substances such as dirt, dust, toner aggregate (including the case of heated one) exist in the
Because paper such as J paper/Premier 80 has a low background detection level, the density of the Platen Toner Cartridge, on the Toner Supply Path, or in the Developer Housing Assy and they reach the section
Back might not be fully removed depending on the S/N level status of the IIT. between the Developer Roll and the Trimmer, it could obstruct the formation of developer layer.

[Procedure] [Procedure]
1. No special actions required. None
[Corrective action]
Platen Background: Countermeasures
[Corrective action]
1. Enter DC919. Enter CE mode, and then select [Tools] -> [Common Service Settings] -> [Maintenance /
Table 1 Platen Background: Countermeasures Diagnostics] -> [MAX Setup] -> [Color Balance Adjustment]. (For details, refer to DC919 in Chapter 6.)
2. Adjust the values of the High Density/Medium Density/Low Density for Y, M, C and K respectively within
Countermeasures Secondary Defect
the range of -4 to +4 on the DC919 screen. When Output Color is ’B/W’, the adjustment value for ’K’
Switch the AE suppression level set- Reproducibility of highlights is degraded. becomes effective. Press the <Start> button to reflect the setting value.
tings. (Switch the NVM) Visually check the copy image quality to ensure that it meets the customer’s requirements.
Set the density adjustment to ’Lighten The density on the whole area becomes lighter and the reproduc-
+1’. ibility of highlights is degraded.
Set the sharpness adjustment to ’Soften The text becomes blurred.
+1’.
Set the Color Balance Adjustment Level The low density becomes lighter and the reproducibility of high-
(Low Density) to ’Lighten’. lights is degraded.
CQ-12 Rough Thin Lines Table 1
Countermeasures Secondary Defect
When a document containing extremely thin lines is copied in the Photo & Text Mode, the density of the lines on
the copy may become uneven and rough. Enter the System Administrator Mode. • Change [Normal] -> [More Text]
Select [Tools] -> [Common Service Settings] -> [Image Because lines are more emphasized com-
[Cause] Quality Adjustment] -> [Image Quality] -> [Photo & Text pared to the original, the overall image
Recognition] becomes darker.
Extremely thin lines are lines that are barely wide enough to be detected as edges. • Change [Normal] -> [More Text]
(To emphasize edges)
Therefore, as only some of their segments can be detected edges, the machine will switch between the follow- • Change [Normal] -> [More Photo]
ing processes frequently, making the lines look rough. or
Images will be faithful to the original but
• Change [Normal] -> [More Photo] texts are reproduced lighter.
• Edge process: lines are darkened to emphasize them. (To reproduce the whole image smoothly without
• Non-edge process: lines are reproduced in a light density that is faithful to the document without empha- emphasizing edges)
sizing them.
Try the above while looking at the resulting images and
select your preferred one.

Figure 1 j0sg31001

[Procedure]
1. No special actions required.

[Corrective action]

Table 1
Countermeasures Secondary Defect
• Text Mode • Because lines are more emphasized com-
• Light Text Mode of Text Mode pared to the original, the overall image
becomes darker.
Map Mode
Make a copy in any one of the above modes.

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CQ-13 Moire due to Interference Between Document and IIT [Corrective action]
There are cases where moire is generated due to interference between the document and the IIT (Copy, BW
Scan). Table 1
Countermeasures Secondary Defect
• This is more likely to occur when the document number of screen lines is 100 lines, 133 lines, or 150 lines. • If this occurs in Text Mode, change to Photo & Text • Text (line) turns into slightly blurred
• This might also occur when the magnification is changed. Mode. image.
• This can also occur in the Full Color Mode. *If it is during a Copy, setting the [Photo & Text Recog-
• If this occurs, the ease at which it can be seen will vary depending on the device. nition] in the spec settings to [More Photo] might
[Cause] improve the condition.
Moire might be generated due to the interference that arise with a 600 dpi scan depending on the number of • Change to Photo Mode.
lines and density of the document. • Reduce sharpness.
• If this occurs after a reduction/enlargement, use
another R/E Ratio.
• If it is during a Scan, use another resolution.
• Change the orientation of the document.
Enter the System Administrator Mode and change the • Change [Normal] -> [More Photo]
[Photo & Text Recognition] in the following menu from [Nor- Images will be faithful to the original but
mal] to [More Photo]. texts are reproduced lighter.
Select [Tools] -> [Common Service Settings] -> [Image
Quality Adjustment] -> [Image Quality] -> [Photo & Text
Recognition]

Figure 1 j0wg30001

[Procedure]
1. No special actions required.
CQ-14 Poor Reproduction of Inkjet Document CQ-15 Block-Patterned Mottle (TI Separation Error)
When making a copy of a document that was printed by an inkjet printer, it is reproduced poorly on the output When print documents of low line count, hatching of graphs and tables of office documents are copied, block-
copy. like mottle occurs.

[Cause] [Cause]
In the default document mode, the reproducibility is optimized when a printed material is used as document. Performance limitation of the TI separation process in determining text and photo.

[Procedure]
1. No special actions required.
[Corrective action]
1. Enter the System Administrator Mode and select [Tools] -> [Copy Service Settings] -> [Copy Control] ->
[Photo &Text / Printed Original] to set [Inkjet Originals] so that the color identification is improved when
performing copy in Photo & Text Mode for documents that were printed using an inkjet printer.

Figure 1 j0hs30005

[Procedure]
1. No special actions required.

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[Corrective action] CQ-21 Image Quality Difference between Side 1 and Side 2
1. From the System Administrator mode, select System Settings>Common Service Settings>Image Qual- (Sharpness Adjustment of Side 1 and Side 2)
ity>Photo & Text Recognition
During 2 Sided Simultaneous Scan, the text and halftone dot reproduction qualities of copy or scan images are
By selecting [More Text], it is easy to recognize the extra-fine characters, etc as text.
different between Side 1 and Side 2.
By selecting [More Photo], it is easy to recognize halftone images, such as newspapers, flyers as photos.
By adjusting to either of these, it is possible to avoid the TI separation error which causes block-patterned [Corrective action]
mottle.
Adjust the sharpness of Side 2 scan in NVM716-421.

The NVM has 5 levels, each of which indicates the Side 2 sharpness offset against Side 1.

Table 1
Content Setting Range Initial Value Meaning
Sharpness adjustment for 0-4 2 Indicates the difference in sharp-
CIS (difference against ness adjustment against Side 1.
Side 1) 0: 2 levels softer than Side 1
1: 1 level softer than Side 1
2: Same as Side 1
3: 1 level sharper than Side 1
4: 2 levels sharper than Side 1

Sample Image
Text is reproduced lighter and coarser on the Side 1 and has lower resolution. The difference in the resolution
capability is exposed as the difference in text density.

Sample Image (Left): Side 1 in Copy Text mode

Sample Image (Right): Side 2 in Copy Text mode

Figure 1 j0hk30001
CQ-22 Image Quality Difference between Side 1 and Side 2 1. Enter DC919 and check the value of ’Side 1 Color Balance Adjustment Y Low Density’. In this example, it
is assumed that the value of Side 1 is the default value of ’0’.
(Color Balance Adjustment of Side 1 and Side 2) 2. To darken the Y low density on Side 2, increase the default value of ’4’ of Chain-Link 716-411 within the
To narrow the difference in density between Side 1 and Side 2 during scan. range of ’5’ to ’8’.

[Countermeasure] NOTE: Perform the NVM value adjustment by visually checking the copy output as you perform the
adjustment.
Perform color balance adjustment on Side 1 and Side 2, separately. The center of color balance adjustment* in
Customer Mode will be changed by this adjustment.

* The color balance adjustment is peformed for Side 1 and Side 2 at the same time in Customer Mode. Only this
adjustment can adjust Side 1 and Side 2 separately.

This adjustment is only applicable to the copy function.Perform this adjustment only when requested by the
customer.

Table 1 Overview of Color Balance Adjustment for Side 1 and Side 2 Scans
Color Balance Adjustment for Side 1 Color Balance Adjustment for Side 2
Scan Scan
Overview Changes the center of color balance adjust- Changes the center of color balance adjust-
ment for Side 1 scan in Customer Mode. ment for Side 2 scan in Customer Mode.
Adjustment DC919 NVM 716-408 to 419
method
Adjustment ’0’ is the default value. The image will ’4’ is the default value. The image will
value become lighter from ’-1’ to ’-4’ (in 4 stages), become lighter from ’0’ to ’3’ (in 4 stages),
and darker from ’1’ to ’4’ (in 4 stages). and darker from ’5’ to ’8’ (in 4 stages).

Table 2 Color Balance Adjustment for Side 2 Scan: Chain-Link List

Chain-Link Mode
716-408 Side 2 Scan Adjustment Level K Color Low Density
716-409 Side 2 Scan Adjustment Level K Color Medium Density
716-410 Side 2 Scan Adjustment Level K Color High Density
716-411 Side 2 Scan Adjustment Level Y Color Low Density
716-412 Side 2 Scan Adjustment Level Y Color Medium Density
716-413 Side 2 Scan Adjustment Level Y Color High Density
716-414 Side 2 Scan Adjustment Level M Color Low Density
716-415 Side 2 Scan Adjustment Level M Color Medium Density
716-416 Side 2 Scan Adjustment Level M Color High Density
716-417 Side 2 Scan Adjustment Level C Color Low Density
716-418 Side 2 Scan Adjustment Level C Color Medium Density
716-419 Side 2 Scan Adjustment Level C Color High Density

[Sample adjustment]
Adjusting the Yellow low density area on Side 2 because it is lighter than Side 1.

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CQ-23 Image Quality Difference between Side 1 and Side 2

(Photo & Text Recognition Adjustment of Side 1 and Side 2)
To narrow the difference of Photo & Text Recognition between Side 1 and Side 2 during scan.

[Countermeasure]
The Photo & Text Recognition in System Administrator Mode can be used to change the judgment level, which
is used to determine if an image is text or photo, on both Side 1 and Side 2 at the same time.This adjustment can
change the Side 2 scan judgment level against the Side 1 scan. Also, this adjustment is only applicable to the Figure 2 j0hk30003
copy function.Perform this adjustment only when requested by the customer.

Table 1 How to Adjust Photo & Text Recognition for Side 2 Scan
Chain-Link Mode Adjustment Method
716-420 Photo & Text Recognition 2: Lots more Text than Side 1, 3: Slightly more Text than Side
for CIS 1, 4: Same as Side 1 (default), 5: Slightly more Photo than
Side 1, 6: Lots more Photo than Side 1

[Sample adjustment]
To adjust the Photo & Text Recognition of Side 2 to ’More Photo than Side 1’. Change the value of Chain-Link
716-420 from the default value of ’4’ to ’5’ or ’6’. * Perform the NVM value adjustment by visually checking the
copy output as you perform the adjustment.

[Reference]
Photo & Text Recognition Error Example

Photo & Text Recognition Error Example (The image is partially recognized as text and reproduced too finely.
Change the setting to ’More Photo’ to reduce the faulty area.) (Figure 1)

Figure 1 j0hk30002

Photo & Text Recognition Error Example (The image is partially recognized as photo and reproduced too
smoothly. Change the setting to ’More Text’ to reduce the faulty area.) (Figure 2)
CQ-24 Image Quality Difference between Side 1 and Side 2 Description of NVM Settings
The NVM setting range is 12 bits, which are broken up into 4 bits for each scan method. The NVM setting value
(Background Suppression Adjustment of Side 1 and Side 2) is determined in binary first, and then converted to a decimal number.
Method of Adjusting Background Suppression Level (Continuation)
Example: The initial value 273 (decimal) indicates that the background suppression levels are 1 for all scan
1. Adjustment in CE Mode (NVM) methods. When the background suppression levels are 2 for all scan methods: = 546 (decimal) =
When adjusting the Text & Photo mode for BW Copy and BW Scan, change the following NVM values: 001000100010 (binary). When the background suppression levels are 3 for all scan methods: = 819 (decimal)
= 001100110011 (binary). When the background suppression levels are 4 for all scan methods: = 1092 (deci-
Table 1 mal) = 010001000100 (binary). When the background suppression level for the Platen or CVT & DADF scan
method is 1 and the background suppression level for the CIS scan method is 3 (to suppress Side 2 back-
Chain- Initial
ground on Side 1) = 785 (decimal) = 001100010001 (binary). When the background suppression level for the
Link NVM Name PSW Display Setting Range Value Meaning
CIS scan method is 1 and the background suppression level for the Platen or CVT & DADF scan method is 3 (to
715-631 Background TP_BW_Copy_F 0 to 4095 273 0: Strength Level 0 (Normal), 1: suppress Side 1 background on Side 2) = 307 (decimal) = 000100110011 (binary)
Suppression ax Offset Level of Strength Level 1, 2: Strength
Offset Level for AE Level 2, 3: Strength Level 3, 4:
BW Copy, Fax, Strength Level 4, 5 to 15 and
BW Scan: Text above: Level 0 (Normal) * Refer
& Photo Mode to Table 3. bit0-bit3: Platen, bit4-
(Print, Photo- bit7: CVT & DADF, bit8-bit11:
graph, Copy) CIS.

Table 2
Meaning of Adjustment Value
Scanning CIS CVT & DADF Platen
Method
Bit allocation 11 10 9 8 7 6 5 4 3 2 1 0
Expressed in 0 0 0 1 0 0 0 1 0 0 0 1
binary

* When the binary value in Table 2 above is converted to decimal value, it becomes the initial value in Table 1
(that is, 273).

Table 3 Relationship between

Background Suppression Level and
Strength Level
Background
Suppression
Level Strength Level
Normal 0, 5 to 15
Higher (+1) 1
Higher (+2) 2
Higher (+3) 3
Higher (+4) 4

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CQ-25 Image Quality Difference between Side 1 and Side 2

(Color Adjustment of Side 1 and Side 2)
To narrow the difference in color between Side 1 and Side 2 during scan.

[Countermeasure]
Executing ’2 Sided Color Scanning Calibration’ in System Administrator Mode automatically narrows the dif-
ference in color between Side 1 and Side 2. This adjustment is applicable to the copy and scan functions. Per-
form this adjustment only when requested by the customer.

[Adjustment Method]
Refer to ’Performing the 2 Sided Color Scanning Calibration’ in the Administrator Guide.
NG Image Samples (IDS) IDS1a Total chart sample where power is not supplied to the Y
The NG image samples described in this section are mock samples printed after intentionally disabling the BCR (Vh = 0V)
part outputs and functions.

The degree of NG may change due to different output levels of the parts.

Check the relevant parts and interchange or replace the parts to identify the NG part only when there is a corre-
sponding sample after a visual comparison with the NG samples.

• IDS1a Total chart sample where power is not supplied to the Y BCR (Vh = 0V)
• IDS2a Total chart sample where power is not supplied to the M BCR (Vh = 0V)
• IDS3a Total chart sample where power is not supplied to the C BCR (Vh = 0V)
• IDS4a CC Grid float (Vg = 0) status (Halftone sample)
• IDS5a K color halftone sample where CC has no output (Vg = 0)
• IDS6a Deve Bias float status
• IDS7a Deve Bias earthed status
• IDS8a 1st BTR (Cyan) float status
• IDS9a 1st BTR (Black) float status
• IDS10a 1st BTR (YMCK) float status
• IDS11a 2nd BTR float status
• IDS12a C2 paper sample when not in Fusing Unit Nip state (poor fusing sample)
• IDS13a JD paper sample when not in Fusing Unit Nip state (poor fusing sample)

Figure 1 j0tz3020

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IDS2a Total chart sample where power is not supplied to the M IDS3a Total chart sample where power is not supplied to the C
BCR (Vh = 0V) BCR (Vh = 0V)

Figure 1 j0tz3021 Figure 1 j0tz3022

IDS4a CC Grid float (Vg = 0) status (Halftone sample) IDS5a K color halftone sample where CC has no output (Vg = 0)
Completely black copy with no white margins.

Figure 1 j0tz3023 Figure 1 j0tz3024

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IDS6a Deve Bias float status

[Normal] (Figure 1)

Figure 2 j0tz3026

Figure 1 j0tz3025

[Float status] (Figure 2)

IDS7a Deve Bias earthed status
[Normal] (Figure 1)

Figure 2 j0tz3027

Figure 1 j0tz3025

[Earthed status] (Figure 2)

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IDS8a 1st BTR (Cyan) float status IDS9a 1st BTR (Black) float status

Figure 1 j0tz3028 Figure 1 j0tz3029

IDS10a 1st BTR (YMCK) float status IDS11a 2nd BTR float status

Figure 1 j0tz3030 Figure 1 j0tz3031

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IDS12a C2 paper sample when not in Fusing Unit Nip state (poor IDS13a JD paper sample when not in Fusing Unit Nip state (poor
fusing sample) fusing sample)
If there is actually no gloss on the fusing sample, the points described below will be hard to distinguish. (The If there is actually no gloss on the fusing sample, the points described below will be hard to distinguish. (The
numbers in the samples correspond to the numbers of the descriptions below.) numbers in the samples correspond to the numbers of the descriptions below.)

NOTE: As the Heat Roll and Fusing Belt touch slightly even when not in Fusing Unit Nip state for this NOTE: As the Heat Roll and Fusing Belt touch slightly even when not in Fusing Unit Nip state for this
product, not the whole surface goes into unfusing state when not in Nip state (all the toner can be product, not the whole surface goes into unfusing state when not in Nip state (all the toner can be
removed from the surface of the paper by hand). removed from the surface of the paper by hand).

1. Gloss is low. 1. Gloss is low.

2. Offset is difficult for C2 paper. (As this is lightweight paper, the temperature of the Heat Roll does not fall.) 2. Most of the process black (YMC 100%) parts on JD paper are offset.
3. If one part is folded, the toner on the fold line comes off. (The amount of toner that comes off is small.) As JD paper is heavyweight paper, the temperature falls after 2 to 3 rotations of the Heat Roll. Offset
comes in from the low temperature areas in the sample. Normally, even when temperature falls, such a
symptom does not occur under nip pressure.
3. If one part is folded, a considerable amount of the toner on the fold line comes off.

Figure 1 j0tz3032
 IDS1b Image Quality Specification
Perform the following steps to set up the machine to obtain a copy of the test pattern for judging the color den-
sity, balance, and registration of the output image.

1. Set the following items in the Customer Mode:

(1) [Output Color] - ’Full Color’
(2) [Original Type] - ’Text & Photo’/’Halftone’
(3) [Density] - ’Normal’
(4) [Color Balance] - ’0’
(5) [Saturation] - ’Normal’
(6) [Sharpness] - ’Normal’
2. Load a color test pattern on the Platen. Load 11x17’ or A3 paper in Tray 1. Make one copy of the test pat-
tern.
3. Refer to the following evaluation criteria and compare the copy with the original test pattern.

Table 1 Color Specification Check Points

Target
area () Check if the result is as follows.
A Text reproduction. Each of the seven sentences in this area are reproduced completely without
missing or partially missing characters. The sentences are all reproduced in Black, Cyan,
Magenta, Yellow, Red, Green, and Blue.
B Color registration. Each pattern in area B is registered correctly and all Black, Red, Green, and
Blue lines are reproduced.
C Density in Front-Rear direction. The densities of both the light and dark bands from the Front to the
Rear are even. This can be tested by folding the copy at the center and comparing the areas of C at
the Front and Rear sides. Check that both the dark and light areas from the Front to the Rear are
even.
D Color gradation. The density of each color gradually becomes lighter from 100% to 5%. If the
machine is adjusted correctly, the 10% patch should be visible while the 5% patch should be invisi-
ble (or can be seen with some effort as very light color) on the copy of the test pattern (except the
bottom row).
E Routine color. Area E is used for three types of general tests, which are done for the machine to
Figure 1 j0tz3033 reproduce the colors that are common among the customer’s documents.
Position A: General skin tone test
Position B: Typical leaf color test, such as grass.
Position C: Sky color test
F Photo gradation. Area F is not used for evaluating the copy quality of this product.
G IIT Calibration Patches. These patches are scanned during the IIT Calibration, which is a part of
MAX Setup.
H 100 lines/inch image. This image contains moire. Check if the moire on the 100 lines/inch image is
within the specifications.
I 175 lines/inch image. Use this image to check if moire appears. Moire appearing on this image may
be considered as out of specifications depending on the degree of the error.

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Registration and missing borders can be checked by using the stair scale of the Geometric Figure Test Pat- • [Variable Color Balance] - ’Normal’
tern. Figure 1 shows an example. The scale is 20 mm in height and comprises four 5 mm stairs. Step 1 is drawn • [Sharpness] - ’Normal’
as the top of the stair scale, while step 4 is the bottom.
2. Load Test Pattern 82E8220 on the Platen and load 24# Xerox Color Xpressions 11x 17’ or 90 GSM Colo-
tech A3 paper in Tray 1. Make one copy of the test pattern.
3. Follow the instructions in Table 3 to judge if the machine registration is within the spec.

Table 3 Test Pattern Image Data Position for Geometric Spec

Geometric Check Item Check Items
Reduce / Enlarge Check the 300 mm line that runs from the vicinity of LE1 of the 1.8 lp Ladder to
the Tail Edge. Check the 200 mm line that runs from the vicinity of LE1 to the
vicinity of LE3. Make one copy. Check that the measured values are as fol-
lows:
• Right to Left: 300 mm 1.5 mm
• Front to Rear: 200 mm 1.0 mm
Resolution When observing this check item from positions R1 to R8 on the copy of the test
Figure 1 Stair Scale j0pi3101 pattern, check that the following line pairs are clearly visible at the specified
magnification ratio.
Each stair scale is placed according to a specific paper size and orientation. The stair scales that are applica- • 70%: 3.0 lp/mm
ble to each paper size, orientation, and measurement position are shown in Table 2. • 100% to 400%: 4.3 lp/mm
Lead Edge Registration Measure the distance from the Lead Edge of the paper to a position above
Table 2 Inspection by Using Geometric Figures - Stair Scale Information Step 3 of the LE2 Stair Scale. Check that the measured values are as follows:
Paper Size Orientation Check Item Stair Scale Used (Refer to Figure 1) • Trays 1 to 4: 10 mm 1.5 mm ( 1.6 mm for Side 2 of a 2 Sided job)
• Tray 5: 10 mm 1.6 mm
11x17 SEF Lead Edge LE1 to LE3
Side Edge SE1 to SE4 (topmost), SE5 and SE8 (bottommost) Side Edge Registration Measure the distance from the side edge of the paper to a position above Step
Tail Edge TE3 3 of the SE2 and SE3 Stair Scales. Check that the distances are within the fol-
lowing allowable error range:
A3 SEF Lead Edge LE 1 to LE3
• Trays 1 to 4: 8.5 mm 1.8 mm ( 2.0 mm for Side 2 of a 2 Sided job)
Side Edge SE1 to SE4 (topmost), SE6 and SE7 (bottommost)
Tail Edge TE4 • Tray 5: 8.5 mm 3.0 mm
8.5x11 SEF Lead Edge LE1 and LE2 Lead Edge Skew For the skew in Front-Rear direction, measure the distance from the paper
Side Edge SE1 to SE3 (topmost), SE9 (bottommost) Lead Edge to the targets of LE1 and LE3. Check that the measured values are
Tail Edge TE5 within the following allowable error range:
• Trays 1 to 4: Within 1.6 mm ( 2.0 mm for Side 2 of a 2 Sided job)
A4 LEF Lead Edge LE1 and LE2
Side Edge SE1 to SE3 (topmost), SE10 (bottommost) • Tray 5: Within 1.6 mm
Tail Edge TE6 Side Edge Skew For the skew in Right-Left direction, measure the distance from the paper side
8.5x11 LEF Lead Edge LE1 to SE3 edge to the targets of SE1 and SE4. Check that the measured values are
Side Edge SE1 and SE2 (bottommost), SE6 and SE7 (topmost) within the following allowable error range:
Tail Edge TE2 • Trays 1 to 4: Within 3.2 mm ( 4.0 mm for Side 2 of a 2 Sided job)
A4 LEF LE1 to SE3 • Tray 5: Within 3.2 mm
SE5 (topmost), SE1 and SE2 (bottommost) Line Density This parameter is measured using the two 0.7G Text Blocks on a copy of the
TE1 test pattern. Check that the machine reproduces all the characters in these
blocks on the output copy.
1. Set the following items in the Customer Mode: Solid Color Reproducibility This specifies desired reference for reproducing a 1.0 K solid gray image.
Check that the image is reproduced with minimal mottles and graininess in the
• [Output Color] - ’Full Color’
1.0 K Block on the output copy.
• [Original Type] - ’Text & Photo’/’Halftone’
• [Density] - ’Auto Contrast’
• [Saturation] - ’Normal’
 Table 3 Test Pattern Image Data Position for Geometric Spec
Geometric Check Item Check Items
Low Contrast Reproducibility This specifies desired reference for reproducing high density images.
Check that the machine reproduces all the characters in the 0.2 G Text Block
on the output copy.
ROS Borders (Lost Image) Measure the distances from LE2 at paper Lead Edge, SE2 and SE7 at paper
side edge, and TE4 at the Tail Edge to the top of the Stair Scales at their
respective positions. Check that the measured values are within the following
spec:
• Lead Edge: 4 mm 1 mm
• Side Edge: 2 mm 1 mm
• Tail Edge: 4 mm 1 mm

Figure 2 Color Test Pattern j0pi3102

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IDS2b Image Errors

Each of the subsequent figures shows a sample error and its cause.

• IDS3b Background
• IDS4b Color Registration Error
• IDS5b Blanks Around Leftover Toner
• IDS6b Blanks
• IDS7b Frequently Appearing Bands
• IDS8b Irregular Streaks in Process Direction
• IDS9b Light Image
• IDS10b Moire
• IDS11b Mottles
• IDS12b Newton Ring
• IDS13b Periodical (Repetitively Occurring) Bands, Streaks, Spots, and Smear
• IDS14b Ghost Image
• IDS15b Streak-shaped Blanks in Process Direction
• IDS16b Wrinkled Image
• IDS17b Cloud-shaped Error
• IDS18b Streaks due to IBT Cleaner
• IDS19b Streaks due to Scorotron
• IDS20b Bands due to Scorotron Cleaner

Figure 3 Geometric Figure Test Pattern j0pi3103

IDS3b Background IDS4b Color Registration Error

Figure 1 Background Error Sample j0pi3104 Figure 1 Color Registration Error Sample j0pi3105

Cause Cause
Static electricity, high toner density, or failure of the ADC Sensor Failure of the MOB Sensor, failure of the ROS, or control failure of the IBT Belt Walk

Countermeasures Mechanical problem in the IBT Assembly

Proceed to ’IQ-17 FIP for background’.
Countermeasures
Proceed to IQ-28 ’Color Registration Error RAP’.

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IDS5b Blanks Around Leftover Toner IDS6b Blanks

Figure 1 Blanks Around Leftover Toner Error Sample j0pi3106 Figure 1 Blanks Error Sample j0pi3107

Cause Cause
There are toner lumps which cause blanks to appear around it during the transfer. Failure of the IBT Belt, moist paper, uneven electric charge

Countermeasures Countermeasures
Proceed to ’IQ-15 FIP for spots’. Proceed to ’IQ-14 FIP for partial image omission’.
IDS7b Frequently Appearing Bands IDS8b Irregular Streaks in Process Direction

Figure 1 Frequently Appearing Bands Error Sample j0pi3108 Figure 1 Streak Error Sample j0pi3109

Cause Cause
Failure of the ROS Assembly, failure of the Photoreceptor, problems with the Gear or Bearing in the Developer Blockage of the Developer Housing Trim Bar, operation failure of the IBT Cleaner Assembly, or contamination
Housing of the ROS Window

Countermeasures Countermeasures
Proceed to ’IQ-2 FIP for periodical spots, stripes, bands etc’. Proceed to ’IQ-12 FIP for vertical streaks’.

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IDS9b Light Image IDS10b Moire

Figure 1 Light Image Error Sample j0pi3110 Figure 1 Moire Error Sample j0pi3111

Cause Cause
Static electricity, failure of the ADC Sensor, low toner density, or usage of out-of-spec paper (especially low- The mesh screen used on the document conflicts with the mesh screen used in the Copy machine.
quality paper or thick paper)
Countermeasures
Countermeasures Proceed to ’IQ-1 IIT Image Quality Entry FIP’.
Proceed to ’IQ-3 FIP for overall light printing’.
IDS11b Mottles IDS12b Newton Ring

Figure 1 Mottles Error Sample j0pi3112 Figure 1 Newton Ring Error Sample j0pi3113

Cause Cause
Moist or low-quality paper, old developing powder, or low toner density The surface is highly reflective because it is a glossy photo.

Countermeasures Countermeasures
Proceed to ’IQ-21 Mottle RAP’. Perform the following:

• Clean the Document Glass.

• Insert a sheet of transparency between the document and the glass.

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IDS13b Periodical (Repetitively Occurring) Bands, Streaks, IDS14b Ghost Image

Spots, and Smear

Figure 1 Ghost Image Error Sample j0pi3115

Figure 1 Periodical Error Sample j0pi3114
Cause
Cause Improper cleaning of the IBT and/or IBT Belt failure
Damage, uneven density, or blanks due to rotary parts. The interval is equal to the effective circumference of
the parts. Countermeasures
Proceed to ’IQ-16 FIP for ghost images’.
Countermeasures
Proceed to ’IQ-2 FIP for periodical spots, stripes, bands etc’.
IDS15b Streak-shaped Blanks in Process Direction IDS16b Wrinkled Image

Figure 1 Streak-shaped Blanks Error Sample j0pi3116 Figure 1 Wrinkled Image Error Samples 0104928, j0pi3117

Cause Cause
The ROS Window is contaminated or the Transfer Belt/Drum Cartridge is damaged/in contact Irregular deformation occurring between the IBT and the Fusing Unit, or ’tenting’ of paper due to the Fusing
Unit. Also, the paper might already be wrinkled.
Countermeasures
Proceed to ’IQ-12 FIP for vertical streaks’. Countermeasures
Proceed to ’IQ-19 FIP for paper crease’.

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IDS17b Cloud-shaped Error IDS18b Streaks due to IBT Cleaner

Figure 1 Cloud-shaped Error Sample j0pi3118 Figure 1 Streaks due to IBT Cleaner Error Sample j0pi3119

Cause Cause
Paper deformation occurring between the IBT and the Fusing Unit, or ’tenting’ of paper at the Fusing Unit Damage or wear of the IBT Cleaner Assembly
(paper deformation at the perforation).
Countermeasures
Countermeasures Proceed to ’IQ-12 FIP for vertical streaks’.
Proceed to ’IQ-2 FIP for periodical spots, stripes, bands etc’.
IDS19b Streaks due to Scorotron IDS20b Bands due to Scorotron Cleaner

Figure 1 Streaks due to Scorotron Sample j0pi3120 Figure 1 Scorotron Cleaner Error Sample j0pi3121

Cause Cause
Contamination or failure of the Scorotron Failure of the Scorotron or the Cleaning Motor Assembly. The Cleaning Pad is in contact with the image area,
causing 18 mm bands to appear irregularly at the IB-OB area in the Process direction.
Countermeasures
Proceed to ’IQ-27 Scorotron Cleaner RAP’. Countermeasures
Proceed to ’IQ-27 Scorotron Cleaner RAP’.

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Chapter 4 Disassembly/Assembly and Adjustments
 4 Disassembly/Assembly and Adjustment
4.1 Preface REP 8.6.2 Developer Housing (Y, M, C, K) ........................................................................ 65
4.1 Preface ...................................................................................................................... 3
12. Tray Module
4.2 Disassembly/Assembly REP 12.1.1 Tray 1 Feed Assembly ................................................................................... 69
REP 12.1.2 Tray 2 Feed Assembly ................................................................................... 70
1. IIT,UI REP 12.2.1 Tray 3 Assembly ............................................................................................ 72
REP 1.3.1 Opening/Closing of IIT Frame .......................................................................... 5 REP 12.2.2 Tray 4 Assembly ............................................................................................ 73
REP 1.4.1 Platen Glass.................................................................................................... 8 REP 12.3.1 Tray 3 Feed Unit ............................................................................................ 74
REP 1.5.1 IIT Registration Sensor .................................................................................... 9 REP 12.3.2 Tray 4 Feed Unit ............................................................................................ 76
REP 1.5.2 Platen Angle Sensor ........................................................................................ 10 REP 12.7.1 Feed/Nudger/Retard Roll (Tray 1/2)............................................................... 77
REP 1.5.3 Lens and CCD ................................................................................................. 11 REP 12.11.1 Feed/Nudger/Retard Roll (Tray 3)................................................................ 78
REP 1.5.4 CCD Fan ......................................................................................................... 12 REP 12.13.1 Feed/Nudger/Retard Roll (Tray 4)................................................................ 79
REP 1.5.5 IIT PWB........................................................................................................... 13 REP 12.14.1 Front/Rear Cable (Tray 3) ............................................................................ 80
REP 1.6.1 Carriage Motor ................................................................................................ 14 REP 12.21.1 Front/Rear Cable (Tray 4) ............................................................................ 81
REP 1.6.2 Carriage Cable ................................................................................................ 15
REP 1.6.3 Full Rate Carriage............................................................................................ 19 13. MSI
REP 1.7.1 LED Lamp ....................................................................................................... 20 REP 13.1.1 MSI ............................................................................................................... 83
REP 1.7.2 LED Power Supply........................................................................................... 21 REP 13.3.1 MSI Feeder ................................................................................................... 84
REP 1.11.1 Top Front Cover Assembly............................................................................. 22 REP 13.6.1 Retard Roll .................................................................................................... 87
REP 13.6.2 Feed Roll....................................................................................................... 88
2. ROS REP 13.6.3 Nudger Roll ................................................................................................... 89
REP 2.1.1 (SCC) ROS Assembly (C, K) ............................................................................ 23 REP 13.7.1 Nudger Bracket, Nudger Lever, Torsion Spring .............................................. 90
REP 2.1.2 (SCC) ROS Assembly (Y, M)............................................................................ 25 REP 13.7.2 Feed/Nudger Shaft........................................................................................ 91
3. DRIVE 14. DRAWER (REGI, DUP, V-TRA)
REP 3.1.1 Main Drive Assembly ....................................................................................... 27 REP 14.1.1 Drawer Unit ................................................................................................... 93
REP 3.1.2 DEVE Drive Assembly (K)................................................................................ 31 REP 14.1.2 Right/Left Rail................................................................................................ 93
REP 3.1.3 (SCC) Drum Motor Assembly (K)...................................................................... 33 REP 14.1.3 Registration Transport Assembly................................................................... 95
REP 3.2.1 DEVE Drive Assembly (Y, M, C) ....................................................................... 35 REP 14.1.4 2nd BTR Roll Assembly ................................................................................. 97
REP 14.2.1 DUP Motor Assembly .................................................................................... 99
6. XFER (IBT, 2ND IBT)
REP 14.4.1 Transport Belt................................................................................................ 100
REP 6.3.1 IBT Belt Assembly ........................................................................................... 39
REP 6.3.2 IBT Cleaner Assembly ..................................................................................... 40 15. REGISTRATION
REP 6.3.3 IBT Belt ........................................................................................................... 43 REP 15.1.1 MSI Chute Assembly ..................................................................................... 103
REP 6.10.1 2nd BTR Roll ................................................................................................. 45
REP 6.10.2 Cleaning Blade.............................................................................................. 49 16. INVERTER
REP 6.11.1 Right/Left Rail Assembly................................................................................ 50 REP 16.1.1 Inverter Unit................................................................................................... 105
REP 16.3.1 Lower Chute.................................................................................................. 107
7. Fusing Unit B2/#2
REP 7.1.1 Block ............................................................................................................... 53 18. ELECTRICAL
REP 7.1.2 (SCC) Fusing Unit B2/#2.................................................................................. 53 REP 18.1.1 MOB ADC Assembly ..................................................................................... 111
REP 7.2.1 Heat Roll ......................................................................................................... 54 REP 18.2.1 (SCC) BP PWB Assembly.............................................................................. 112
REP 7.2.2 Belt Assembly ................................................................................................. 58 REP 18.2.2 (SCC) MCU PWB .......................................................................................... 116
REP 18.3.1 AC Power Supply Assembly .......................................................................... 116
8. XERO CLEN (XERO, DEVE, TONER)
REP 8.1.1 XERO Cartridge (Y, M, C, K)............................................................................. 61 19. COVER
REP 8.2.1 Dispenser Assembly ....................................................................................... 61 REP 19.1.1 Right Upper Cover ......................................................................................... 121
REP 8.6.1 Rail Assembly ................................................................................................. 63 REP 19.3.1 Left Upper Cover ........................................................................................... 122

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REP 19.3.2 Rear Lower Cover.......................................................................................... 122 REP 54.22.1 DADF Out Sensor........................................................................................ 187
REP 19.3.3 Rear Upper Cover.......................................................................................... 123 REP 54.23.1 DADF Exit Sensor ....................................................................................... 189
REP 54.25.1 DADF Regi Sensor ...................................................................................... 190
35. ESS REP 54.25.2 Tension Spring ............................................................................................ 191
REP 35.1.1 Control Unit ................................................................................................... 125
REP 35.2.1 (SCC) ESS PWB............................................................................................ 125 99. (SCC) Safety Critical Components
REP 35.2.2 (SCC) DARTS2 PWB..................................................................................... 126 REP 99.1.1 (SCC) Safety Critical Components................................................................. 193
REP 35.2.3 (ISC) SD Card................................................................................................ 127
4.3 Adjustment
37. I/F Module
REP 37.1.1 Detaching the I/F Module ............................................................................... 129 1. IIT
REP 37.1.2 Inner Cover.................................................................................................... 129 ADJ 1.1.1 Full/Half Rate Carriage Position Adjustment ..................................................... 195
REP 37.2.1 IFM Front Door Interlock Switch ..................................................................... 130 ADJ 1.1.2 IIT Lead Edge Registration ............................................................................... 197
REP 37.2.2 (SCC) IFM PWB............................................................................................. 132 ADJ 1.1.3 IIT Side Registration......................................................................................... 198
REP 37.3.1 Decurler Motor Belt ........................................................................................ 133 ADJ 1.1.4 IIT Vertical/Horizontal Reduce/Enlarge ............................................................ 199
REP 37.3.2 Exit Motor Belt................................................................................................ 134 ADJ 1.1.5 IIT Calibration: DC945...................................................................................... 200
REP 37.4.1 Trans Roll Assembly ...................................................................................... 135 16. INVERTER
REP 37.4.2 Exit Roll Assembly ......................................................................................... 137 ADJ 16.5.1 (SCC) Release Invert Solenoid Nip/Release Pressure Adjustment ................. 205
REP 37.4.3 Feed/Entrans Belt.......................................................................................... 138
ADJ 16.5.2 (SCC) Invert Gate Solenoid Position Adjustment ............................................ 206
REP 37.5.1 Decurler Belt Upper/Lower............................................................................. 139
REP 37.5.2 Decurler Drive Belt......................................................................................... 143 18. ELECTRICAL
REP 37.6.1 Inlet Chute Upper/Lower ................................................................................ 144 ADJ 18.1.1 Registration Measuring Cycle (Registration): DC671...................................... 209
REP 37.6.2 Cam Shaft ..................................................................................................... 146 ADJ 18.1.2 Registration Control Sensor Check Cycle (Registration): DC673 .................... 209
REP 37.7.1 Gate Assembly .............................................................................................. 147 ADJ 18.1.3 Registration Control Setup Cycle (Registration): DC675 ................................. 210
REP 37.7.2 Decurler Gate Sensor .................................................................................... 148 ADJ 18.1.4 Tray 5 Guide Adjustment (Registration): DC740 ............................................. 210
REP 37.8.1 Guide Assembly Low-563/MID-U/MID-Low ................................................... 149 ADJ 18.1.5 MAX Setup .................................................................................................... 211
REP 37.8.2 Guide Assembly-Exit Up ................................................................................ 150 ADJ 18.1.6 Color Balance Adjustment (MAX Setup): DC919............................................. 212
ADJ 18.1.7 TRC Adjustment (MAX Setup): DC924 ........................................................... 213
54. DADF-250 (Color) ADJ 18.1.8 Density Uniformity Adjustment (MAX Setup): DC931 ...................................... 213
REP 54.1.1 DADF ............................................................................................................ 153 ADJ 18.1.9 Procon On / Off Print (MAX Setup): DC938 ...................................................... 218
REP 54.1.2 Service Position............................................................................................. 154
ADJ 18.1.10 ATC Sensor Setup (MAX Setup): DC950 ...................................................... 223
REP 54.2.1 CIS................................................................................................................ 155
ADJ 18.1.11 Belt Edge Learn (Sub System): DC956 ......................................................... 223
REP 54.2.2 (SCC) DCDC PWB ........................................................................................ 157 ADJ 18.1.12 DC991 Adjust Toner Density (MAX Setup).................................................... 224
REP 54.3.1 Left/Right Counter Balance............................................................................ 158
ADJ 18.1.13 UI Touch Panel Origin Point Correction......................................................... 225
REP 54.3.2 (SCC) DADF PWB ......................................................................................... 161
ADJ 18.1.14 Firmware Version Upgrade .......................................................................... 227
REP 54.6.1 (SCC) DADF Feed Clutch .............................................................................. 162 ADJ 18.1.15 Dual Registration Adjustment Process Flow ................................................. 228
REP 54.6.2 Feed Motor Belt ............................................................................................. 162
ADJ 18.1.16 Parallelism Adjustment ................................................................................ 229
REP 54.7.1 Takeaway Roll............................................................................................... 163
ADJ 18.1.17 Side 1/Side 2 Side Skew Adjustment............................................................. 231
REP 54.7.2 Rail................................................................................................................ 164 ADJ 18.1.18 Perpendicularity Adjustment ........................................................................ 232
REP 54.7.3 Pre Regi Motor Belt ........................................................................................ 165
ADJ 18.1.19 Side 1 Lead/Side Regi Adjustment................................................................ 233
REP 54.7.4 Baffle Solenoid Assembly .............................................................................. 165
ADJ 18.1.20 Dual Image Reduce/Enlarge Adjustment...................................................... 234
REP 54.8.1 Regi Motor Belt .............................................................................................. 166 ADJ 18.1.21 Dual Alignment Adjustment.......................................................................... 235
REP 54.8.2 DADF Lead Regi Sensor ................................................................................ 166
ADJ 18.1.22 Things to take note when replacing Important Information Stored Components 237
REP 54.8.3 Regi Roll........................................................................................................ 168
ADJ 18.2.1 Firmware Version Upgrade (Firmware Update Service System)...................... 240
REP 54.9.1 Platen Motor Belt ........................................................................................... 172 ADJ 18.2.2 Backup/Restore (Recovery)/Reproduce ........................................................ 242
REP 54.9.2 Out Roll ......................................................................................................... 172
ADJ 18.2.3 Special Booting.............................................................................................. 245
REP 54.10.1 Exit 1 Roll..................................................................................................... 177
ADJ 18.2.4 Settings Recovery Tool (Freeware) ................................................................ 246
REP 54.10.2 Exit Motor Belt.............................................................................................. 179
REP 54.18.1 Feed Roll ..................................................................................................... 179 54. DADF-250(Color)
REP 54.18.2 Nudger Roll ................................................................................................. 182 ADJ 54.1.1 DADF Lead Skew Adjustment ........................................................................ 249
REP 54.20.1 Tension Spring ............................................................................................ 185 ADJ 54.1.2 DADF Side Edge Registration ........................................................................ 250
REP 54.21.1 Retard Roll .................................................................................................. 186
ADJ 54.1.3 DADF Lead Edge Registration........................................................................ 252
ADJ 54.1.4 DADF Height Adjustment ............................................................................... 253
ADJ 54.1.5 DADF Tail Edge Registration Adjustment ....................................................... 254
ADJ 54.1.6 DADF Slow Scan Direction Reduce / Enlarge Adjustment ............................... 255

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4.1 Preface 6.Positions or directions of the machine and directions inside the machine used in the procedure are
This section contains procedures required for parts disassembly, assembly, replacement and adjustment in defined as listed below.
the field service. (1) Front: Front of the machine
(2) Right: Right-hand side facing the machine.
4.1.1 How to Use the Disassembly/Assembly and Adjustment (3) Left: Left-hand side facing the machine.
1. For installation procedures, only NOTEs are described here since installation procedures are reverse of (4) Rear: Rear facing the machine.
removal ones.
4.1.2 Terms and Symbols
2. (Figure X) at the beginning of a procedure indicates that its detailed steps are shown in illustration. Num-
bers in the illustration indicate the sequence of the steps. Terms and symbols used throughout this manual are explained here.

3. (REP X.X.X) at the end of a procedure indicates the replacement procedure to be referred to.
DANGER
4. Item numbers of disassembly/assembly and adjustment procedures (i.e. REP/ADJ No.) correlate to PL
Indicates an imminently hazardous situation, such as death or serious injury if operators do not
No. in Chapter 5 Parts List. Therefore, an appropriate replacement or adjustment procedure can easily
handle the machine correctly by disregarding the statement.
be referred to a PL No. or vice versa.E.g. The replacement or adjustment procedure of Component PL1.1
is REP1.1.X or ADJ1.1.X. WARNING
5. When replacement/adjustment procedures or title items vary by modification or model, the modification Indicates a potentially hazardous situation, such as death or serious injury if operators do not
number or the model are indicated at the beginning or the end of the respective titles or procedures. handle the machine correctly by disregarding the statement.
E.g. 1) REP X.X.X Main PWB [w/Tag 1V] CAUTION
*Indicates that the entire procedure under this title applies to machines with Tag 1V. Indicates a potentially hazardous situation, such as injury or property damage if operators do not handle
E.g. 2) the machine correctly by disregarding the statement.
Instruction: Used to alert you to a procedure, if not strictly observed, could result in damage to the machine or
Table 1 equipment.
Symbol Description
NOTE: Used when work procedures and rules are emphasized.
4001: Indicates that a specific part has been modified by the tag number within the
circle. NOTE:Used when other explanations are given.

Purpose
Used to describe the purposes of Adjustment.

Safety Critical Components (SCC)

Figure 1 4001
4002: Indicates that the configuration of the part shown is the configuration before For the safety control of the Safety Critical Components and the components specified, follow the regulations
the part was modified by the number within the circle. regarding the Safety Critical Components set by Fuji Xerox Co., Ltd.

As to replacement of any component designated SCC, the complete component unit must be replaced. It must
never be disassembled or no individual internal parts of it must be replaced.

Figure 2 4002 Installation of any part other than the ones designated by Fuji Xerox Co. Ltd. shall be strictly prohibited
because it cannot be guaranteed in quality and safety.

Important Information Stored Component (ISC)

This component stores all the important customer information that is input after the installation. When per-
forming replacement, follow the procedures in ’Chapter 4 Disassembly/Assembly Adjustment’ to replace/dis-
card. Make absolutely sure that no customer information gets leaked outside.

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REP 1.3.1 Opening/Closing of IIT Frame 10. Remove the UI Cable from the ESS Duct. (Figure 2)
(1) Remove the UI Cable from the ESS Duct.
Parts List on PL 1.3
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
CAUTION
Move the Brace Shaft in the proper direction (A). The Brace Shaft might break if strength is applied in
direction B. (Figure 1)

Figure 2 j0hs40103

11. Disconnect the IIT-ESS Cable, and remove the screw. (Figure 3)
(1) Disconnect the IIT-ESS Cable and hang it on the Tab of the ESS Duct.
(2) Remove the screw.

Figure 1 j0tz41326

1. Remove the SCT/OCT and the Exit Fan Assembly, or the Finisher.
2. Remove the MSI. (REP 13.1.1)
3. Remove the Left Upper Cover. (REP 19.3.1)
4. Remove the IIT Left Cover. (PL 1.1)
• Installation screws: x2 at the top, x2 at the left
5. [Machine with 10.4inch Control Panel] Figure 3 j0hs40114
Remove the 10.4inch Control Panel together with the Wing Tray Assembly.
6. Remove the IIT Right Cover. (PL 1.2) 12. Disconnect the USB Cable. (Figure 4)
• Installation screws: x2 at the top, x2 at the right (1) Disconnect the USB Cable.
7. For machines installed with Finisher, remove the Finisher Docking Plate. (2) Release the USB Cable from the clamp.
• Installation screws (M4): x2 (3) Remove the screw of P-Clamp.
8. Remove the Right Upper Cover. (REP 19.1.1) (4) Remove the clamp on the USB Cable.
9. Remove the Rear Upper Cover. (REP 19.3.3)

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Figure 4 j0hs40105 Figure 6 j0tz41311

13. Remove the Arm Shaft used for opening/closing the IIT Frame from the IIT Frame. (Figure 5) 15. Remove the stoppers (x2) on the right of the IIT. (Figure 7)
(1) Remove the Forming Screws (x2).
(2) Remove the stoppers (x2).

Figure 5 j0tz41310

14. Remove the stoppers (x2) on the left of the IIT. (Figure 6)
Figure 7 j0tz41312
(1) Remove the Forming Screws (x2).
(2) Remove the stoppers (x2). 16. Insert the driver into the hole of the DADF-250 Counter Balance so that the DADF cannot be opened.
(Figure 8)
 Figure 8 j0hk40105 Figure 10 j0hs40107

17. Open the IIT Frame. (Figure 9) Replacement

(1) Install the Arm Shaft and open the IIT Frame. 1. To install, carry out the removal steps in reverse order.
(2) Align the end of the Brace Shaft with the arrow and insert into the hole.
NOTE: When closing the IIT Frame, make sure that the IIT-ESS Cabler does not get pinched. (Fig-
ure 11)

Figure 9 j0hs40106

18. Secure the Brace Shaft. (Figure 10) Figure 11 j0hs40108

(1) Loosen the screw.
2. Push the stoppers (x2) on the right of the IIT in the direction of the arrows and secure them. (Figure 12)
(2) Move the Lock Brace Bracket in the direction of the arrow and secure it with the screw in (1).

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REP 1.4.1 Platen Glass

Parts List on PL 1.4
Replacement
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. When installing, push the Platen Glass towards the left and rear, and the Right Plate towards the left to
install. (Figure 1)

Figure 12 j0tz41316

3. Push the stoppers (x2) on the left of the IIT in the direction of the arrows and secure them. (Figure 13)

Figure 1 j0hk40129

2. After replacement, perform DC945 IIT Calibration. (ADJ 1.1.5)

Figure 13 j0tz41317
REP 1.5.1 IIT Registration Sensor
Parts List on PL 1.5
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Remove the IIT Rear Cover. (PL 1.2)
• Installation screws: x4 at the rear
2. Remove the Top Rear Cover 2. (PL 1.1)
3. Remove the IIT Registration Sensor. (Figure 1)
(1) Release the wire harness from the clamp. Figure 2 j0hs40110
(2) Remove the screw.
(3) Remove the IIT Registration Sensor.
Replacement
1. To install, carry out the removal steps in reverse order.

Figure 1 j0hs40109

4. Detach the IIT Registration Sensor from the bracket. (Figure 2)

(1) Disconnect the connector.
(2) Detach the IIT Registration Sensor from the bracket.

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REP 1.5.2 Platen Angle Sensor

Parts List on PL 1.5
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Secure the DADF at the service position. (REP 54.1.2)
2. Remove the IIT Right Cover. (PL 1.2)
• Installation screws: x2 at the top, x2 at the right
3. Remove the Actuator. (Figure 1)
(1) Remove the screw. Figure 2 j0hs40111
(2) Remove the Actuator.
Replacement
1. To install, carry out the removal steps in reverse order.
2. After replacement, enter Diag Mode and clear the [DC135 HFSI] counter.
’Chain Link: 956-808’

Figure 1 j0hk40109

4. Remove the Platen Angle Sensor. (Figure 2)

(1) Disconnect the connector.
(2) Remove the Platen Angle Sensor.
REP 1.5.3 Lens and CCD
Parts List on PL 1.5
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Secure the DADF at the service position. (REP 54.1.2)
2. Remove the IIT Right Cover. (PL 1.2)
• Installation screws: x2 at the top, x2 at the right
3. Remove the Right Plate. (PL 1.4)
4. Remove the Platen Glass. (REP 1.4.1) Figure 2 j0hk40112
5. Remove the Lens Cover. (PL 1.4)
• Installation screws: x4 at the top
Replacement
1. To install, carry out the removal steps in reverse order.
6. Disconnect the connectors (x3). (Figure 1)
2. After replacing the lens and CCD, make a copy of the Test chart on A3 paper. Check the Lead/Tail Edges
(1) Disconnect the connectors (x3).
and both the sides.
3. If any problems are found with the image (especially its alignment), perform DC945 IIT Calibration. (ADJ
1.1.5)

Figure 1 j0hk40111

7. Remove the lens and CCD. (Figure 2)

(1) Remove the screws (x4).
(2) Remove the lens and CCD.

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REP 1.5.4 CCD Fan

Parts List on PL 1.5
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Secure the DADF at the service position. (REP 54.1.2)
2. Remove the IIT Right Cover. (PL 1.2)
• Installation screws: Top (x2), Right (x2)
3. Remove the Right Plate. (PL 1.4)
4. Remove the Platen Glass. (REP 1.4.1) Figure 2 j0hk40114
5. Remove the screws that secure the CCD Fan. (Figure 1)
(1) Disconnect the connector.
Replacement
1. To install, carry out the removal steps in reverse order.
(2) Release the wire harness from the clamp.
(3) Remove the screw.
(4) Remove the CCD Fan.

Figure 1 j0hk40113

6. Detach the CCD Fan from the bracket. (Figure 2)

(1) Release the wire harness from the clamps (x2).
(2) Remove the screw.
(3) Detach the CCD Fan from the bracket.
REP 1.5.5 IIT PWB
Parts List on PL 1.5
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
CAUTION
Static electricity may damage electrical parts. Static electricity may damage electrical parts. Always wear
a wrist band during servicing. If a wrist band is not available, touch some metallic parts before servicing
to discharge the static electricity.
1. Secure the DADF at the service position. (REP 54.1.2)
2. Remove the IIT Rear Cover. (PL 1.2)
• Installation screws: x4 at the rear
3. Remove the IIT Right Cover. (PL 1.1)
4. Remove the Rear Upper Cover 2. (REP 19.3.3)
5. Disconnect the connectors that are connected to the IIT PWB. (Figure 1)
(1) Disconnect the DADF Cable. Figure 2 j0hk40123
(2) Disconnect the Flat Cables (x3).
(3) Disconnect the connectors (x6). Replacement
1. To install, carry out the removal steps in reverse order.
2. After replacement, remove the U505 from the old IIT PWB and install it to the new one. (Figure 3)
• The EEP ROM of U505 stores the IIT/DADF alignment and density adjustment values. Therefore,
re-enter any NVM that may have changed due to version upgrades.
• After initializing the IISS NVM, re-enter the NVM that have changed from the values in the NVM Set-
tings List that comes with the MC at shipment, and those that have changed after the installation.

Figure 1 j0hk40122

6. Remove the IIT PWB. (Figure 2)

(1) Remove the screws (x7).
(2) Remove the Stud Screws (x2).
(3) Remove the IIT PWB.

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REP 1.6.1 Carriage Motor

Parts List on PL 1.6
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Secure the DADF at the service position. (REP 54.1.2)
2. Remove the IIT Rear Cover. (PL 1.2)
• Installation screws: x4 at the rear
3. Remove the IIT Rear Cover 2. (PL 1.1)
Figure 3 j0hk40124 4. Remove the Rear Upper Cover. (REP 19.3.3)
5. Disconnect the Carriage Motor connector at the rear of the IPS. (Figure 1)
(1) Disconnect the connector.
(2) Release the wire harness from the clamps (x4).
(3) Release the wire harness from the clamps (x2).

Figure 1 j0hs40112

6. Remove the screws that secure the Carriage Motor from the front. (Figure 2)
(1) Remove the screws (x2).
 REP 1.6.2 Carriage Cable
Parts List on PL 1.6
Reference
The coatings of the front and rear Carriage Cables are different.

Front: Black

Rear: Silver

NOTE: This section describes the installation and removal procedures for the rear Carriage Cable.

Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
Figure 2 j0hk40116 the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
7. Remove the Carriage Motor from the rear. (Figure 3) Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
(1) Remove the Tension Spring. breaker, and then unplug the power plug.
(2) Unhook the belt from the pulley of the Carriage Motor and remove the Carriage Motor.
NOTE: The front and rear Carriage Cables must be removed and replaced separately.

1. Secure the DADF at the service position. (REP 54.1.2)

2. Remove the IIT Right Cover. (PL 1.2)
• Installation screws: x2 at the top, x2 at the right
3. Remove the Right Plate. (PL 1.4)
4. Remove the Platen Glass. (REP 1.4.1)
5. Remove the IIT Left Cover. (PL 1.1)
• Installation screws: x2 at the top, x1 at the left
6. Remove the Top Front Cover Assembly. (REP 1.11.1)
7. The installation position of the front support. (Figure 1)
(1) The position of the support.

Figure 3 j0hs40113

Replacement
1. To install, carry out the removal steps in reverse order.

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(B) The ball is positioned directly above

Figure 1 j0hk40118
Figure 3 j0fu40532
8. Remove the CVT Platen Glass. (Figure 2)
(1) Remove the screw. 11. Remove the Carriage Cable. (Figure 4)
(2) Remove the support. (1) Remove the Tension Spring.
(3) Remove the CVT Platen Glass. (2) Detach the Carriage Cable from the Tension Spring.
(3) Remove the ball from the groove.
(4) Remove the Carriage Cable.

Figure 2 j0hk40119

9. Take out the Full Rate Carriage from the IIT Frame. (REP 1.6.3)
Figure 4 j0fu40533
• The Slide Cable connector can be left connected.
10. Move the Half Rate Carriage until the Carriage Cable ball of the Capstan Pulley is positioned according to Replacement
the conditions (A) and (B) described below. (Figure 3) 1. Insert the ball of the Carriage Cable into the Capstan Pulley. (Figure 5)
(A) Turns of the Carriage Cable (1) Insert the ball into the groove of the Capstan Pulley.
Front: 3 turns (A) Clip
Rear: 2 turns (B) Ball
 Figure 5 j0fu40534 Figure 7 j0fu40536

2. Wind the clip end of the Carriage Cable for 3.5 turns. (Figure 6)
(1) Wind the clip end of the Carriage Cable for 3.5 turns on the Capstan Pulley.
(2) Fix the Carriage Cable on the clip end with adhesive tape.

Figure 6 j0fu40535

3. Wind the ball end of the Carriage Cable for 2.5 turns. (Figure 7)
(1) Wind the ball end of the Carriage Cable for 2.5 turns on the Capstan Pulley.
(2) Fix the Carriage Cable wound onto the Capstan Pulley with tape to prevent it from loosening.

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NOTE:The following figure shows the respective number of turns for both the front and rear Car-
riage Cables. (Figure 8)

Figure 9 j0fu40538

5. Install the clip end of the Carriage Cable. (Figure 10)

(1) Hang the Carriage Cable on the pulley. (From bottom to top)
(2) Hang it on the smaller pulley on the Half Rate Carriage. (From bottom to top)
(3) Hook it to the stud. (From bottom to top)
(4) Attach the clip of the Carriage Cable to the Tension Spring.
(5) Hook the Tension Spring to the IIT Frame.

Figure 8 j0fu40537

4. Install the ball end of the Carriage Cable. (Figure 9)

(1) Hang the Carriage Cable on the pulley. (From bottom to top)
(2) Hang it on the larger pulley on the Half Rate Carriage. (From bottom to top)
(3) Insert the ball into the groove on the IIT Frame.

Figure 10 j0fu40539

6. Remove the tape that was used to prevent the Carriage Cable from loosening.
7. Put the Full Rate Carriage into the IIT Frame.
8. Adjust the positions of the Full Rate/Half Rate Carriage Cables. (ADJ 1.1.1)
9. Move the Full Rate Carriage manually and check that it is moving smoothly.
10. To install, carry out the removal steps in reverse order starting from Step 7.
REP 1.6.3 Full Rate Carriage
Parts List on PL 1.6
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Secure the DADF at the service position. (REP 54.1.2)
2. Remove the Right Plate. (PL 1.4)
3. Remove the Platen Glass. (REP 1.4.1)
4. Remove the screws that secure the Carriage Cable at the notch on the IIT Frame. (Figure 1)
(1) Move the Full Rate Carriage to the notch on the IIT Frame.
(2) Remove the screws (blue, x2).

Figure 2 j0hk40121

Replacement
1. To install, carry out the removal steps in reverse order.
2. Adjust the position of Full Rate/Half Rate Carriages. (ADJ 1.1.1)

Figure 1 j0hk40120

5. Remove the Full Rate Carriage. (Figure 2)

(1) Rotate the Full Rate Carriage in the direction of the arrow.
(2) Remove the Full Rate Carriage.

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REP 1.7.1 LED Lamp

Parts List on PL 1.7
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Secure the DADF at the service position. (REP 54.1.2)
2. Remove the IIT Right Cover. (PL 1.2)
• Installation screws: x2 at the top, x2 at the right
3. Remove the Right Plate. (PL 1.4)
4. Remove the Platen Glass. (REP 1.4.1) Figure 2 j0hk40126
5. Remove the Holder Assembly. (Figure 1)
7. Move the Full Rate Carriage to the notch on the IIT Frame.
(1) Disconnect the Flat Cable.
8. Remove the LED Lamp. (Figure 3)
(2) Remove the screws (x2).
(1) Remove the screw.
(3) Remove the Holder Assembly.
(2) Remove the LED Lamp.

Figure 1 j0hk40125
Figure 3 j0hk40127
6. Disconnect the connectors. (Figure 2)
(1) Disconnect the connectors.
Replacement
1. To install, carry out the removal steps in reverse order.
(2) Release the wire harness from the holder.
2. After replacement, perform DC945 IIT Calibration. (ADJ 1.1.5)
3. After replacement, clear the [DC135 HFSI] counter.
’Chain Link: 956-803’
’Chain Link: 956-804’
REP 1.7.2 LED Power Supply
Parts List on PL 1.7
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Secure the DADF at the service position. (REP 54.1.2)
2. Remove the IIT Right Cover. (PL 1.2)
• Installation screws: x2 at the top, x2 at the right
3. Remove the Right Plate. (PL 1.4)
4. Remove the Platen Glass. (REP 1.4.1) Figure 2 j0hk40128
5. Remove the Holder Assembly. (Figure 1)
(1) Disconnect the Flat Cable.
Replacement
1. To install, carry out the removal steps in reverse order.
(2) Remove the screws (x2).
(3) Remove the Holder Assembly.

Figure 1 j0hk40125

6. Remove the LED Power Supply. (Figure 2)

(1) Disconnect the connector.
(2) Remove the screw.
(3) Remove the LED Power Supply.

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REP 1.11.1 Top Front Cover Assembly

Parts List on PL 1.11
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Open the DADF.
2. Open the Toner Cartridge Cover.
3. Remove the screws (x4) that secure the Top Front Cover Assembly. (Figure 1)
(1) Remove the Stylus Pen.
(2) Remove the screws (x4). Figure 2 j0hk40138

Replacement
1. To install, carry out the removal steps in reverse order.

Figure 1 j0hk40137

4. Remove the Top Front Cover Assembly. (Figure 2)

(1) Hold the Top Front Cover Assembly and move it slightly to the front.
(2) Release the USB Cable from the clamp.
(3) Disconnect the USB Cable.
REP 2.1.1 (SCC) ROS Assembly (C, K)
Parts List on PL 2.1
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Remove the Toner Cartridges (Y, M, C, K).
2. Open the IIT. (REP 1.3.1)
3. Remove the IOT Top Cover. (Figure 1)
(1) Loosen the screws (x3).
(2) Remove the IOT Top Cover. Figure 2 j0tz40502

5. Disconnect the connector. (Figure 3)

(1) Disconnect the connector.
(2) Release the Flat Cable from the clamp.
(3) Remove the screws (x3).

Figure 1 j0hk40201

4. Remove the ROS Right/Left Cover. (Figure 2)

(1) Remove the screws (x4).
(2) Remove the ROS Left Cover.
(3) Remove the ROS Right Cover. Figure 3 j0tz40503

6. Remove the ROS Assembly (C, K). (Figure 4)

(1) Slide the ROS Assembly (C, K).
(2) Disconnect the Flat Cables (x2).
(3) Disconnect the Flat Cables (x2).
(4) Release the Flat Cable from the Cable Holders (x2).
(5) Remove the ROS Assembly (C, K).

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• ’Chain Link 759-912: -17’
3. Paste the peeled off barcode label on the machine’s Service Log and store it.
4. After replacement, change the value of the following NVM to ’1’ and perform DC675 Regi Control Setup
Cycle. (ADJ 18.1.3)
’Chain Link: 759-913’

Figure 4 j0hk40202

Replacement
1. To install, carry out the removal steps in reverse order.
2. After replacement, peel off the barcode label that is pasted on the new ROS Assembly (C, K) and input the
listed values into the following NVMs. (Figure 5)

Figure 5 j0hk40204

E.g.: C-28 03 -17

• ’Chain Link 759-903: -28’
• ’Chain Link 759-907: 3’
• ’Chain Link 759-911: -17’
:K-04 -03 -17
• ’Chain Link 759-904: -4’
• ’Chain Link 759-908: -3’
REP 2.1.2 (SCC) ROS Assembly (Y, M)
Parts List on PL 2.1
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Remove the Toner Cartridges (Y, M, C, K).
2. Open the IIT. (REP 1.3.1)
3. Remove the ROS Assembly (C, K) (REP 2.1.1).
4. Disconnect the Flat Cables (x2). (Figure 1)
(1) Disconnect the Flat Cables (x2). Figure 2 j0tz40505

6. Remove the ROS Assembly (Y, M). (Figure 3)

(1) Slide the ROS Assembly (Y, M).
(2) Disconnect the Flat Cables (x2).
(3) Remove the ROS Assembly (Y, M).

Figure 1 j0hk40203

5. Disconnect the connector. (Figure 2)

(1) Disconnect the connector.
(2) Remove the screws (x3).
Figure 3 j0tz40506

Replacement
1. To install, carry out the removal steps in reverse order.
2. After replacement, peel off the barcode label that is pasted on the new ROS Assembly (Y, M) and input
the listed values into the following NVMs. (Figure 4)

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Figure 4 j0hk40205

E.g.: Y-11 14 -07

• ’Chain Link 759-901: -11’
• ’Chain Link 759-905: 14’
• ’Chain Link 759-909: -7’
:M-11 21 -09
• ’Chain Link 759-902: -11’
• ’Chain Link 759-906: 21’
• ’Chain Link 759-910: -9’
3. Paste the peeled off barcode label on the machine’s Service Log and store it.
4. After replacement, change the value of the following NVM to ’1’ and perform DC675 Regi Control Setup
Cycle. (ADJ 18.1.3)
’Chain Link: 759-913’
REP 3.1.1 Main Drive Assembly
Parts List on PL 3.1
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Disconnect all the cables connected to the Control part on the left of the machine.
2. Remove the Rear Upper Cover. (REP 19.3.3)
3. Disconnect the UI Cable from the ESS Duct. (Figure 1)
(1) Disconnect the UI Cable from the ESS Duct.
Figure 2 j0hs40114

5. Disconnect the USB cable. (Figure 3)

(1) Disconnect the USB cable.
(2) Release the USB cable from the clamp.
(3) Remove the screw of P-Clamp.
(4) Disconnect the clamp of the USB cable.

Figure 1 j0hs40103

4. Disconnect the IIT-ESS Cable, and remove the screw. (Figure 2)

(1) Disconnect the IIT-ESS Cable and hang it on the Tab of the ESS Duct.
(2) Remove the screw.

Figure 3 j0hs40105

6. Open the HVPS Unit. (Figure 4)

(1) Loosen the screws (x2).
(2) Open the HVPS Unit.

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Figure 4 j0hs40301 Figure 6 j0hk40304

7. Remove the Main-K Duct. (Figure 5) 9. Remove the V-Transport Fan Assembly. (Figure 7)
(1) Remove the screws (x2). (1) Disconnect the connector.
(2) Remove the Main-K Duct. (2) Remove the screws (x2).
(3) Remove the V-Transport Fan Assembly.

Figure 5 j0hk40303
Figure 7 j0tz40105
8. Remove the V-Transport Duct. (Figure 6)
(1) Remove the screws (x2). 10. Relax the tension of the belts (x2). (Figure 8)
(2) Remove the V-Transport Duct. (1) Loosen the screw.
(2) Raise the bracket.
(3) Tighten the screw.
(4) Loosen the screw.
(5) Lower the bracket.
(6) Tighten the screw.
 Figure 8 j0tz40124 Figure 10 j0tz40107

11. Remove the Tension Bracket Assembly. (Figure 9) 13. Disconnect the connectors (x4). (Figure 11)
(1) Remove the screws (x3). (1) Release the wire harness from the clamp.
(2) Remove the Tension Bracket Assembly. (2) Disconnect the connectors (x2).
(3) Disconnect the connectors (x2).

Figure 9 j0tz40106
Figure 11 j0hk40305
12. Remove the Gear Bracket Assembly. (Figure 10)
(1) Remove the screws (x2). 14. Release the wire harness. (Figure 12)
(2) Remove the Gear Bracket Assembly. (1) Release the wire harness from the clamps (x2).

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Figure 12 j0tz40109 Figure 14 j0hk40306

15. Release the wire harness. (Figure 13) Replacement

(1) Release the wire harness from the clamps (x2). 1. To install, reverse the removal procedure with the following kept in mind.
(2) Remove the clamp of the wire harness from the bracket.
NOTE: When tightening the tension of the belts (x2) that were loosened in step 10, check where the
screws were initially located and secure them back at the same locations.

Figure 13 j0tz40110

16. Remove the Main Drive Assembly. (Figure 14)

(1) Remove the screws (x4).
(2) While removing the belt from the pulley, remove the Main Drive Assembly.
REP 3.1.2 DEVE Drive Assembly (K)
Parts List on PL 3.1
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Disconnect all the cables connected to the Control part on the left of the machine.
2. Remove the Rear Upper Cover. (REP 19.3.3)
3. Remove the Drum Motor Assembly (K). (REP 3.1.3)
4. Relax the tension of the belts (x2). (Figure 1)
(1) Loosen the screw. Figure 2 j0tz40106
(2) Raise the bracket.
6. Remove the Gear Bracket Assembly. (Figure 3)
(3) Tighten the screw.
(1) Remove the screws (x2).
(4) Loosen the screw.
(2) Remove the Gear Bracket Assembly.
(5) Raise the bracket.
(6) Tighten the screw.

Figure 3 j0tz40107

Figure 1 j0tz40124 7. Remove the IIT Rear Cover. (PL 1.2)

• Installation screws: Rear (x4)
5. Remove the Tension Bracket Assembly. (Figure 2)
8. Remove the Harness Bracket. (Figure 4)
(1) Remove the screws (x3).
(1) Release the clamps (x2) of the wire harness.
(2) Remove the Tension Bracket Assembly.
(2) Release the wire harness from the clamps (x2).
(3) Disconnect the connectors (x2).
(4) Remove the screws (x2).
(5) Remove the Harness Bracket.

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Figure 4 j0hk40307 Figure 6 j0hk40309

9. Disconnect the connector. (Figure 5) 11. Remove the DEVE Drive Assembly (K). (Figure 7)
(1) Disconnect the connector. (1) Remove the screws (x5).
(2) Disconnect the connector. (2) While removing the belt from the pulley, remove the DEVE Drive Assembly (K).
(3) Release the wire harness from the clamp.

Figure 7 j0hk40310
Figure 5 j0hk40308
Replacement
10. Remove the Fan Assembly. (Figure 6) 1. To install, reverse the removal procedure with the following kept in mind.
(1) Remove the screws (x3).
NOTE: When tightening the tension of the belts (x2) that were loosened in step 4, check where the
(2) Remove the Fan Assembly.
screws were initially located and secure them back at the same locations.
REP 3.1.3 (SCC) Drum Motor Assembly (K)
Parts List on PL 3.1
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Disconnect all cables that are connected to the Control part at the left of the machine.
2. Remove the Rear Upper Cover. (REP 19.3.3)
3. Disconnect the UI Cable from the ESS Duct. (Figure 1)
(1) Disconnect the UI Cable from the ESS Duct.
Figure 2 j0hs40114

5. Disconnect the USB cable. (Figure 3)

(1) Disconnect the USB cable.
(2) Release the USB cable from the clamp.
(3) Remove the screw of P-Clamp.
(4) Release the clamp of the USB cable.

Figure 1 j0hs40103

4. Disconnect the IIT-ESS Cable, and remove the screw. (Figure 2)

(1) Disconnect the IIT-ESS Cable and hang it on the Tab of the ESS Duct.
(2) Remove the screw.

Figure 3 j0hs40105

6. Open the HVPS Unit. (Figure 4)

(1) Loosen the screws (x2).
(2) Open the HVPS Unit.

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Figure 4 j0hs40301 Figure 6 j0hk40311

7. Remove the Main-K Duct. (Figure 5) Replacement

(1) Remove the screws (x2). 1. To install, carry out the removal steps in reverse order.
(2) Remove the Main-K Duct.

Figure 5 j0hk40303

8. Remove the Drum Motor Assembly (K). (Figure 6)

(1) Disconnect the connectors (x2).
(2) Release the wire harness from the clamp.
(3) Remove the screws (x3).
(4) Remove the Drum Motor Assembly (K).
REP 3.2.1 DEVE Drive Assembly (Y, M, C)
Parts List on PL 3.2
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Disconnect all the cables connected to the Control part on the left of the machine.
2. Remove the Rear Upper Cover. (REP 19.3.3)
3. [Machines with 9.0inch Control Panel]
Disconnect the UI Cable from the ESS Duct. (Figure 1)
(1) Disconnect the UI Cable from the ESS Duct. Figure 2 j0hs40114

5. Disconnect the USB cable. (Figure 3)

(1) Disconnect the USB cable.
(2) Release the USB cable from the clamp.
(3) Remove the screw of P-Clamp.
(4) Release the clamp of the USB cable.

Figure 1 j0hs40103

4. Disconnect the IIT-ESS Cable, and remove the screw. (Figure 2)

(1) Disconnect the IIT-ESS Cable and hang it on the Tab of the ESS Duct.
(2) Remove the screw.

Figure 3 j0hs40105

6. Open the HVPS Unit. (Figure 4)

(1) Loosen the screws (x2).
(2) Open the HVPS Unit.

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Figure 4 j0hs40301 Figure 6 j0hk40304

7. Remove the Main-K Duct. (Figure 5) 9. Remove the Fusing Duct and the bracket. (Figure 7)
(1) Remove the screws (x2). (1) Remove the screws (x2).
(2) Remove the Main-K Duct. (2) Remove the Fusing Duct.
(3) Remove the screws (x2).
(4) Remove the bracket.

Figure 5 j0hk40303

8. Remove the V-Transport Duct. (Figure 6)

Figure 7 j0hk40312
(1) Remove the screws (x2).
(2) Remove the V-Transport Duct. 10. Remove the Y, M Cool Duct. (Figure 8)
(1) Remove the screws (x3).
(2) Remove the Y, M Cool Duct.
 Figure 8 j0hk40313 Figure 10 j0hk40315

11. Remove the Drum Motor Assembly (C). (Figure 9) 13. Remove the Drum Motor Assembly (Y). (Figure 11)
(1) Disconnect the connectors (x2). (1) Disconnect the connectors (x2).
(2) Release the wire harness from the clamp. (2) Remove the screws (x3).
(3) Remove the clamp of the wire harness. (3) Remove the Drum Motor Assembly (Y).
(4) Remove the screws (x3).
(5) Remove the Drum Motor Assembly (C).

Figure 11 j0hk40316

14. Remove the Drum Motor YMC PWB Assembly. (Figure 12)
Figure 9 j0hk40314
(1) Disconnect the connectors (x2).
12. Remove the Drum Motor Assembly (M). (Figure 10) (2) Remove the screws (x2).
(1) Disconnect the connectors (x2). (3) Remove the Drum Motor YMC PWB Assembly.
(2) Release the wire harness from the clamp.
(3) Remove the screws (x3).
(4) Remove the Drum Motor Assembly (M).

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Figure 12 j0hk40317

15. Remove the DEVE Drive Assembly (Y, M, C). (Figure 13)
(1) Disconnect the connectors (x2).
(2) Remove the screws (x8).
(3) Remove the DEVE Drive Assembly (Y, M, C).

Figure 13 j0hk40318

Replacement
1. To install, carry out the removal steps in reverse order.
REP 6.3.1 IBT Belt Assembly
Parts List on PL 6.3
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
CAUTION
Do not work on a hot Fusing Unit until it is cool enough.

NOTE: Keep your hands off the IBT Belt.

1. Remove the IBT Cleaner Assembly. (REP 6.3.2) Figure 2 j0hk40622

2. Lower the lever of the XERO/DEVE Drawer Unit. (Figure 1)
4. Pull out the foot at the rear of the IBT Belt Assembly and put it on the floor. (Figure 3)
(1) Pull out the foot.
(2) Put it on the floor.

Figure 1 j0hk40621

3. Hold the front and rear handles and remove the IBT Belt Assembly. (Figure 2)
(1) Hold the handles and remove the IBT Belt Assembly. Figure 3 j0tz40706

Replacement
1. To install, carry out the removal steps in reverse order.
2. When replacing the IBT Belt Assembly, install it after removing the pin at the front and the tape at the rear.
3. After replacement, clear the HFSI counter.
’Chain Link: 954-809’
’Chain Link: 954-810’
’Chain Link: 954-811’
’Chain Link: 954-812’

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’Chain Link: 954-814’ REP 6.3.2 IBT Cleaner Assembly
Parts List on PL 6.3
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
CAUTION
Do not work on a hot Fusing Unit until it is cool enough.
NOTE: Keep your hands off the IBT Belt.

1. Open the Front Cover.

2. Pull out the Drawer Unit. (Figure 1)
(1) Lower the lever.
(2) Pull out the Drawer Unit.

Figure 1 j0hk41407

3. Remove the first of the 2-tier stopper of the Drawer Unit’s right/left rail and pull the Drawer Unit out until it is
in the service position. (Figure 2)
(1) Push the stopper and pull the Drawer Unit out until it is in the service position.
 Figure 2 j0hk41401 Figure 4 j0hk40601

4. Remove the Drawer Screw. (Figure 3) 6. Lift up the IBT Drawer Unit gently and pull it out. (Figure 5)
(1) Remove the Drawer Screw. (1) Remove the screws (x2).
(2) Pull out the IBT Drawer Unit.

Figure 3 j0hk40625
Figure 5 j0hk40602
5. Raise the lever of the XERO DEVE Drawer Unit. (Figure 4)
(1) Lower the lever. 7. Lift up the front of the IBT Belt Assembly and hook the Retract Shaft attached to the IBT Drawer Unit. (Fig-
(2) Raise the lever. ure 6)
(1) Lift up the IBT Belt Assembly.
(2) Hook the Retract Shaft.

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’Chain Link: 954-815’

Figure 6 jj0hk40623

8. Remove the IBT Cleaner Assembly. (Figure 7)

NOTE: When removing the IBT Cleaner Assembly, cover the Drawer Unit and the floor with paper to
prevent them from being dirtied by toner.

NOTE: Before placing the removed IBT Cleaner Assembly on the floor, lay paper on the floor to pre-
vent the Toner from dirtying the place.

(1) Remove the screws (x2).

(2) Remove the IBT Cleaner Assembly.

Figure 7 j0hk40624

Replacement
1. To install, carry out the removal steps in reverse order.
2. After replacement, clear the HFSI counter.
REP 6.3.3 IBT Belt
Parts List on PL 6.3
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
CAUTION
Do not work on a hot Fusing Unit until it is cool enough.

NOTE: Keep your hands off the IBT Belt.

1. Remove the IBT Cleaner Assembly. (REP 6.3.2) Figure 2 j0tz40708

2. Remove the IBT Belt Assembly. (REP 6.3.1)
3. Remove the inlet. (Figure 1) 5. Turn the Cam in the clockwise direction and loosen the tension of the IBT Belt. (Figure 3)
(1) Remove the screw. (1) Turn the Cam in the clockwise direction.
(2) Remove the inlet.

Figure 3 j0tz40732
Figure 1 j0tz40707
6. Remove the IBT Belt. (Figure 4)
4. Remove the bracket. (Figure 2) (1) Remove the IBT Belt.
(1) Remove the screws (x2).
(2) Remove the bracket.

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Figure 4 j0tz40709 Figure 6 j0tz40711

Replacement 3. After replacement, clear the HFSI counter.

1. To install, carry out the removal steps in reverse order. ’Chain Link: 954-814’

NOTE: Install the IBT Belt with the reflector at the rear. (Figure 5)

Figure 5 j0tz40710

2. With the IBT Belt Assembly installed, turn the Cam in the clockwise direction and loosen the tension of the
IBT Belt. Move the IBT Belt to somewhere in the center of the IBT Frame (where the front and rear of the
exposed part of the Drive Roll is even). (Figure 6)
REP 6.10.1 2nd BTR Roll
Parts List on PL 6.10
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Remove the 2ND BTR Roll Assembly. (REP 14.1.4)
2. Remove the Sensor Cover. (Figure 1)
(1) Remove the Tapping Screw.
(2) Remove the Sensor Cover.
Figure 2 j0hk40604

4. Remove the Front Plate. (Figure 3)

(1) Remove the screws (x2).
(2) Remove the Tapping Screws (x2).
(3) Loosen the Tapping Screw.
(4) Remove the Front Plate.

Figure 1 j0hk40603

3. Remove the Gear Cover. (Figure 2)

(1) Release the wire harness from the clamp.
(2) Release the wire harness from the Gear Cover.
(3) Remove the screw.
(4) Remove the Gear Cover.
Figure 3 j0hk40605

5. Remove the Inlet Chute Assembly. (Figure 4)

(1) Remove the Tapping Screws (x2).
(2) Remove the Inlet Chute Assembly.

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Figure 4 j0hk40606 Figure 6 j0hk40608

6. Remove the gear. (Figure 5) 8. Remove the Drive Gear and the Roll Gear. (Figure 7)
(1) Remove the E-Clip. (1) Remove the E-Clip.
(2) Remove the gear. (2) Remove the Drive Gear.
(3) Remove the Roll Gear.

Figure 5 j0hk40607
Figure 7 jj0hk40609
7. Remove the BTR Cam and the gear. (Figure 6)
9. Remove the conductor and the wire harness along with the BTR Cam. (Figure 8)
NOTE: Before removing the BTR Cam, check and note down the orientation of the BTR Cam step.

(1) Remove the E-Clip. NOTE: Before removing the BTR Cam, check and note down the orientation of the BTR Cam step.
(2) Remove the BTR Cam. (1) Remove the screw.
(3) Remove the E-Clip. (2) Remove the conductor and the wire harness.
(4) Remove the gear. (3) Remove the E-Clip.
(4) Remove the BTR Cam.
 (3) Remove the Roll Cover Assembly.

Figure 8 j0hk40610
Figure 10 j0hk40612
10. Remove the spring and Roll Cover Assembly at the rear. (Figure 9)

NOTE: Be careful not to lose the spring of the Roll Cover Assembly. 12. Pull out and remove the shaft towards the rear. (Figure 11)
(1) Remove the E-Clip.
(1) Remove the spring.
(2) Pull out and remove the shaft.
(2) Remove the screw.
(3) Remove the Roll Cover Assembly.

Figure 11 j0hk40613

Figure 9 jj0hk40611 13. Remove the Arm Plate (Front). (PL 6.9)
14. Remove the Arm Plate (Rear). (PL 6.9)
11. Remove the spring and Roll Cover Assembly at the front. (Figure 10)
15. Remove the 2nd Roll Assembly. (Figure 12)
NOTE: Be careful not to lose the spring of the Roll Cover Assembly. (1) Remove the 2nd Roll Assembly.

(1) Remove the spring.

(2) Remove the screw.

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Figure 12 j0hk40614 Figure 14 j0pi40620

16. Remove the Roll Holder at the rear. (Figure 13) Replacement
(1) Remove the bearing. 1. To install, carry out the removal steps in reverse order taking note of the following:
(2) Remove the screw.
NOTE: When inserting the shaft that was pulled out and removed in step 12, make sure the shaft
(3) Remove the Roll Holder. passes under the Conductor Plate of the 2nd Roll Assembly. (Figure 15)

Figure 13 j0pi40619
Figure 15 j0hk40615
17. Remove the 2nd Roll. (Figure 14)
(1) Remove the bearing.
(2) Remove the 2nd Roll.
REP 6.10.2 Cleaning Blade
Parts List on PL 6.10
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Remove the 2ND BTR Roll Assembly. (REP 14.1.4)
2. Remove the 2nd BTR Roll. (REP 6.10.1)
3. Remove the Blade Assembly. (Figure 1)
(1) Remove the screw.
(2) Remove the Roll Holder. Figure 2 j0pi40623
(3) Remove the Blade Assembly.
5. Remove the Cleaning Blade. (Figure 3)
(1) Remove the screws (x2).
(2) Remove the Cleaning Blade.

Figure 1 j0pi40622

4. Remove the springs (x2). (Figure 2)

(1) Remove the springs (x2). Figure 3 j0pi40624

Replacement
1. To install, carry out the removal steps in reverse order taking note of the following:

Version 1.2 12/2014 6. XFER (IBT, 2ND IBT)

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NOTE: Orientation of the springs (x2). (Figure 4) REP 6.11.1 Right/Left Rail Assembly
Parts List on PL 6.11
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
CAUTION
Do not work on a hot Fusing Unit until it is cool enough.
NOTE: Keep your hands off the IBT Belt.

1. Remove the SCT/OCT or the Finisher.

2. Remove the Right Upper Cover. (REP 19.1.1)
Figure 4 j0pi40625
3. Remove the MSI. (REP 13.1.1)
4. Remove the Left Upper Cover. (REP 19.3.1)
5. Remove the IBT Cleaner Assembly. (REP 6.3.2)
6. Remove the IBT Belt Assembly. (REP 6.3.1)
7. Push in the Drawer Unit.
8. Remove the Inner Cover. (Figure 1)
(1) Remove the screws (x3).
(2) Remove the Inner Cover.

Figure 1 j0hk40616

9. Remove the bearings on both sides of the Handle Assembly. (Figure 2)

(1) Remove the E-Clip.
(2) Remove the bearing.
 (3) Remove the E-Clip.
(4) Remove the bearing.

Figure 4 j0tz40714

Figure 2 j0tz40712 12. Disconnect the connectors (x3). (Figure 5)

(1) Release the wire harness from the clamps (x3).
10. Remove the Handle Assembly. (Figure 3) (2) Disconnect the connector.
(1) Remove the E-Clip.
(2) Remove the Handle Assembly.

Figure 5 j0hs40601

13. Open the Inverter.

Figure 3 j0tz40713
14. Remove the Paper Cool Duct Assembly. (Figure 6)
11. Remove the plate. (Figure 4) (1) Disconnect the connectors (x2).
(1) Remove the screws (x4). (2) Remove the screws (x2).
(2) Remove the plate. (3) Remove the Paper Cool Duct Assembly.

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Figure 6 j0hs40602 Figure 8 j0hk40620

15. Close the Inverter. Replacement

16. Remove the Right Rail Assembly. (Figure 7) 1. To install, carry out the removal steps in reverse order.
(1) Remove the screws (x2).
(2) Remove the Right Rail Assembly.

Figure 7 j0hs40603

17. Remove the Left Rail Assembly. (Figure 8)

(1) Remove the screws (x2).
(2) Remove the Left Rail Assembly.
REP 7.1.1 Block REP 7.1.2 (SCC) Fusing Unit B2/#2
Parts List on PL 7.1 Parts List on PL 7.1
Removal Removal
WARNING WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver> the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking. button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug. breaker, and then unplug the power plug.
Replacement CAUTION
1. When the replacing the Block or when it has been removed, install at the position as shown in the follow- Do not work on a hot Fusing Unit until it is cool enough.
ing figure. (Figure 1) 1. Open the Front Cover.
2. Pull out the Drawer Unit. (Figure 1)
(1) Lower the lever.
(2) Pull out the Drawer Unit.

Figure 1 j0hk40701

Figure 1 j0hk41407

3. Remove the Fusing Unit B2/#2. (Figure 2)

(1) Remove the Fusing Unit B2/#2.

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REP 7.2.1 Heat Roll

Parts List on PL 7.2
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
CAUTION
Do not work on a hot Fusing Unit until it is cool enough.
NOTE: Keep your hands off Main Lamp 1/2 and the Sub Lamp. If you touched it, wipe it with dry cloth.

Figure 2 j0hk40702 1. Remove the Fusing Unit B2/#2. (REP 7.1.2)

2. Remove the Front Cover. (Figure 1)
Replacement (1) Remove the screws (x2).
1. To install, carry out the removal steps in reverse order. (2) Remove the Front Cover.
2. After replacement, clear the HFSI counter.
’Chain Link: 954-819’

Figure 1 j0tz40802

3. Remove the Rear Cover. (Figure 2)

(1) Remove the screws (x2).
(2) Remove the Rear Cover.
 Figure 2 j0tz40803 Figure 4 j0tz40805

4. Disconnect the connector at the rear. (Figure 3) 6. Remove the bracket in front. (Figure 5)
(1) Peel off the tape. (1) Remove the screw.
(2) Release the wire harness from the clamps (x2). (2) Remove the bracket.
(3) Disconnect the connector (white: Main 2).
(4) Disconnect the connector (red: Main 1).
(5) Disconnect the connector (blue: Sub).

Figure 5 j0hs40702

7. Remove the bracket at the rear. (Figure 6)

(1) Remove the screw.
Figure 3 j0hs40701
(2) Remove the bracket.
5. Disconnect the connector in front. (Figure 4)
(1) Release the wire harness from the clamp.
(2) Disconnect the connector (Main 2).
(3) Disconnect the connector (Sub).
(4) Disconnect the connector (Main 1).

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Figure 6 j0hs40703 Figure 8 j0hs40704

8. Remove the Main Lamp 1/2 and the Sub Lamp. (Figure 7) 10. Remove the Upper Exit Chute. (Figure 9)
(1) Remove the Main Lamp 1/2 and the Sub Lamp. (1) Remove the Upper Exit Chute.

Figure 7 j0tz40808 Figure 9 j0hs40705

9. Remove the Top Cover. (Figure 8) 11. Disconnect the connector. (Figure 10)
(1) Remove the screws (x4). (1) Disconnect the connector.
(2) Remove the Top Cover.
 Figure 10 j0tz40821 Figure 12 j0tz40813

12. Measure the length of the portion of Nip Screws (x2) that stick out and then remove them. (Figure 11) 14. Open the stopper at the front. (Figure 13)
NOTE: Do not mix up the Nip Screws and Nip Springs at the rear and the front. Keep them in pairs (1) Loosen the screw.
and return them to their respective installation positions. (2) Open the stopper.

(1) Measure the length of the portion of Nip Screw at the front that sticks out.
(2) Measure the length of the portion of Nip Screw at the rear that sticks out.
(3) Remove the Nip Screws (x2).

Figure 13 j0tz40816

15. Open the stopper at the rear. (Figure 14)

(1) Loosen the screw.
Figure 11 j0tz40812 (2) Open the stopper.

13. Open the Fusing Unit B2/#2. (Figure 12)

(1) Remove the screws (x2).
(2) Open the Fusing Unit B2/#2.

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REP 7.2.2 Belt Assembly

Parts List on PL 7.2
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
CAUTION
Do not work on a hot Fusing Unit until it is cool enough.
1. Remove the Fusing Unit B2/#2. (REP 7.1.2)
2. Remove the Front Cover. (Figure 1)
Figure 14 j0tz40817 (1) Remove the screws (x2).
(2) Remove the Front Cover.
16. Remove the Heat Roll. (Figure 15)
(1) Remove the Heat Roll.

Figure 1 j0tz40802

Figure 15 j0tz40818 3. Remove the Rear Cover. (Figure 2)

(1) Remove the screws (x2).
Replacement (2) Remove the Rear Cover.
1. To install, carry out the removal steps in reverse order.
2. After the installation, adjust the length of the portion of Nip Screws that stick out at the front and rear, to
match the lengths that were measured in step 12. This is done to correct the Fusing Unit B2/#2 Nip Pres-
sure.
 Figure 2 j0tz40803 Figure 4 j0tz40810

4. Remove the Top Cover. (Figure 3) 6. Remove the chute. (Figure 5)

(1) Remove the screws (x4). (1) Remove the screws (x2).
(2) Remove the Top Cover. (2) Remove the chute.

Figure 3 j0hs40704 Figure 5 j0tz40811

5. Disconnect the connector. (Figure 4) 7. Remove the Upper Exit Chute. (Figure 6)
(1) Disconnect the connector. (1) Remove the Upper Exit Chute.

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Figure 6 j0hs40705 Figure 8 j0tz40813

8. Measure the length of the portion of Nip Screws (x2) that stick out and then remove them. (Figure 7) 10. Remove the Belt Assembly. (Figure 9)
NOTE: Do not mix up the Nip Screws and Nip Springs at the rear and the front. Keep them in pairs (1) Remove the Belt Assembly.
and return them to their respective installation positions.

(1) Measure the length of the portion of Nip Screw at the front that sticks out.
(2) Measure the length of the portion of Nip Screw at the rear that sticks out.
(3) Remove the Nip Screws (x2).

Figure 9 j0tz40814

Replacement
1. To install, carry out the removal steps in reverse order.
2. After the installation, adjust the length of the portion of Nip Screws that stick out at the front and rear, to
Figure 7 j0tz40812 match the lengths that were measured in step 8. This is done to correct the Fusing Unit B2/#2 Nip Pres-
sure.
9. Open the Fusing Unit B2/#2. (Figure 8)
(1) Remove the screws (x2).
(2) Open the Fusing Unit B2/#2.
REP 8.1.1 XERO Cartridge (Y, M, C, K) REP 8.2.1 Dispenser Assembly
Parts List on PL 8.1 Parts List on PL 8.2
Removal Removal
WARNING WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver> the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking. button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug. breaker, and then unplug the power plug.
1. Remove the Toner Cartridges (Y, M, C, K).
NOTE: When servicing with the XERO/DEVE Drawer Unit pulled out, cover the whole of the XERO/
DEVE Drawer Unit with a black sheet that can be found in the storage space of Tray 1 to prevent optical 2. Remove the XERO Cartridges (Y, M, C, K). (REP 8.1.1)
fatigue of the Drum. 3. Remove the Toner Cartridge Cover. (Figure 1)
(1) Remove the Tapping Screw.
NOTE: When servicing with the XERO Cartridges (Y, M, C, K) removed, remove all the XERO Cartridges
and cover the removed XERO Cartridges (Y, M, C, K) with a black sheet that can be found in the storage (2) Remove the hinge.
space of Tray 1 to prevent optical fatigue of the Drum. (3) Remove the Tapping Screw.
(4) Remove the hinge.
(5) Remove the Toner Cartridge Cover.

Figure 1 j0hk40801

4. Remove the Inner Cover. (Figure 2)

(1) Remove the Tapping Screws (x4).
(2) Remove the Inner Cover.

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Figure 2 j0hk40802 Figure 4 j0hk40804

5. Disconnect the connectors (x2). (Figure 3) Replacement

(1) Disconnect the connectors (x2). 1. To install, carry out the removal steps in reverse order.

Figure 3 j0hk40803

6. Remove the Dispenser Assembly. (Figure 4)

(1) Remove the screws (x4).
(2) Remove the screws (x4).
(3) Remove the Dispenser Assembly.
REP 8.6.1 Rail Assembly
Parts List on PL 8.6
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Remove the Toner Cartridges (Y, M, C, K).
2. Remove the XERO Cartridges (Y, M, C, K). (REP 8.1.1)
3. Remove the SCT/OCT or the Finisher.
4. Remove the Right Upper Cover. (REP 19.1.1)
5. Remove the MSI. (REP 13.1.1) Figure 2 j0hk40806
6. Remove the Left Upper Cover. (REP 19.3.1)
9. Remove the rail on the right side of the machine. (Figure 3)
7. Remove the first of the 2-tier stopper of the rails at the left and the right and pull the XERO/DEVE Drawer
(1) Remove the screws (x2).
Unit out until it is in the service position. (Figure 1)
(2) Remove the rail.
(1) Remove the first tier stoppers at the left and the right.
(2) Pull the XERO/DEVE Drawer Unit out until it is in the service position.

Figure 3 j0hs40801

Figure 1 j0hk40805 10. Remove the rail on the right side of the XERO/DEVE Drawer Unit. (Figure 4)
(1) Remove the screw.
8. Remove the second of the 2-tier stopper of the rails at the left and the right and remove the XERO/DEVE
Drawer Unit. (Figure 2) (2) Remove the rail.
(1) Remove the second tier stoppers at the left and the right.
(2) Pull out and remove the XERO/DEVE Drawer Unit.

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Figure 4 j0hk40808 Figure 6 j0hk40810

11. Remove the rail on the Left side of the machine. (Figure 5) Replacement
(1) Remove the screws (x2). 1. To install, carry out the removal steps in reverse order.
(2) Remove the rail.

Figure 5 j0hk40809

12. Remove the rail on the left side of the XERO/DEVE Drawer Unit. (Figure 6)
(1) Remove the screw.
(2) Remove the rail.
REP 8.6.2 Developer Housing (Y, M, C, K)
Parts List on PL 8.6
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

NOTE:Because the removal procedure for the Developer Housings (Y, M, C, and K) is the same, the fol-
lowing describes only the procedure for the Developer Housing (K).
1. Remove the XERO Cartridges (Y, M, C, K). (REP 8.1.1)
2. Remove the first of the 2-tier stopper of the rails at the left and the right and pull the XERO/DEVE Drawer Figure 2 j0hs40803
Unit out until it is in the service position. (Figure 1)
(1) Remove the first tier stoppers at the left and the right. 4. Remove the Inner Cover Assembly. (Figure 3)
(2) Pull the XERO/DEVE Drawer Unit out until it is in the service position. (1) Slide the shutter towards you.
(2) Remove the screws (x3).
(3) Remove the Inner Cover Assembly.

Figure 1 j0hs40802

3. Attach the stopper. (Figure 2)

Figure 3 j0hs40804
(1) Loosen the screw.
(2) Attach the stopper. 5. Remove the spring together with the bracket. (Figure 4)
(3) Tighten the screw. (1) Loosen the screw.
(2) Remove the spring together with the bracket.

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Figure 4 j0tz40612 Figure 6 j0tz40614

6. Remove the cover. (Figure 5) 8. Remove the Developer Housing. (Figure 7)

(1) Loosen the screw. NOTE: When removing the Developer Housing (K), do not apply downward pressure on the duct
(2) Remove the cover. underneath. This may cause the center section to warp.

(1) Loosen the screw.

(2) Remove the stud.
(3) Remove the Developer Housing.

Figure 5 j0tz40613

7. Disconnect the connector. (Figure 6)

(1) Disconnect the connector.
Figure 7 j0tz40615

Replacement
1. To install, carry out the removal steps in reverse order.
2. After replacement, clear the HFSI counter.
• Developer Housing (Y) ’Chain Link: 954-805’
 • Developer Housing (M) ’Chain Link: 954-806’
• Developer Housing (C) ’Chain Link: 954-807’
• Developer Housing (K) ’Chain Link: 954-808’
3. After replacement, perform ATC Sensor Setup for the replaced Developer Housing. (ADJ 18.1.10)

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REP 12.1.1 Tray 1 Feed Assembly
Parts List on PL 12.1
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Pull out Tray 1.
2. Remove the Connector Cover. (Figure 1)
(1) Remove the screw.
(2) Remove the Connector Cover.
Figure 2 j0hs41202

4. Disconnect the connector. (Figure 3)

(1) Disconnect the connectors (x2).

Figure 1 j0hs41201

3. Remove the Feed Out Chute. (Figure 2)

(1) Remove the Feed Out Chute.
Figure 3 j0hs41203

5. Remove the Tray 1 Feed Assembly. (Figure 4)

(1) Remove the screws (x2).
(2) Remove the Tray 1 Feed Assembly.

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REP 12.1.2 Tray 2 Feed Assembly

Parts List on PL 12.1
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Remove Tray 2.
2. Open the Left Chute Cover.
3. Remove the Feed Out Chute. (Figure 1)
(1) Remove the Feed Out Chute.
Figure 4 j0hs41204

Replacement
1. To install, carry out the removal steps in reverse order.
2. After replacement, clear the HFSI counter.
’Chain Link: 954-820’
’Chain Link: 954-837’

Figure 1 j0hk41206

4. Remove the Connector Cover. (Figure 2)

(1) Remove the screw.
(2) Remove the Connector Cover.
 Figure 2 j0hk41207 Figure 4 j0hk41209

5. Disconnect the connector. (Figure 3) Replacement

(1) Disconnect the connectors (x2). 1. To install, carry out the removal steps in reverse order.
2. After replacement, clear the HFSI counter.
’Chain Link: 954-821’
’Chain Link: 954-838’

Figure 3 j0hk41208

6. Remove the Tray 2 Feed Assembly. (Figure 4)

(1) Remove the screws (x2).
(2) Remove the Tray 2 Feed Assembly.

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REP 12.2.1 Tray 3 Assembly

Parts List on PL 12.2
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Pull out Tray 3 and remove the paper.
2. Remove the stopper. (Figure 1)
(1) Loosen the screw.
(2) Remove the stopper.
Figure 2 j0hs41209

Replacement
1. To install, carry out the removal steps in reverse order.

Figure 1 j0hk41210

3. Remove the Tray 3 Assembly. (Figure 2)

(1) Remove the Tray 3 Assembly.
REP 12.2.2 Tray 4 Assembly
Parts List on PL 12.2
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Pull out Tray 4 to the 15cm position.
2. Lift up the Tray 4 Transport Assembly slightly and push it in. (Figure 1)
(1) Remove the screws (Round: x2).
(2) Push in Tray 4 Transport Assembly.
Figure 2 j0hk41213

7. Remove the Tray 4 Assembly. (Figure 3)

(1) Remove the Tray 4 Assembly.

Figure 1 j0hs41210

3. Pull Tray 4 further out and remove the paper.

4. Open the Front Cover.
5. Open the Bottle Cover. Figure 3 j0hs41211
6. Remove the stopper. (Figure 2)
(1) Loosen the screw.
Replacement
1. To install, carry out the removal steps in reverse order.
(2) Remove the stopper.

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REP 12.3.1 Tray 3 Feed Unit

Parts List on PL 12.3
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Remove Tray 1/2.
2. Pull out Tray 3/4.
3. Remove the screw. (Figure 1)
(1) Remove the screw.
Figure 2 j0hk41216

6. Remove the Feed Out Chute. (Figure 3)

(1) Remove the Feed Out Chute.

Figure 1 j0hk41215

4. Open the Left Chute Cover.

5. Remove the bracket. (Figure 2)
(1) Remove the screw. Figure 3 j0hk41217
(2) Remove the bracket.
7. Remove the Connector Cover. (Figure 4)
(1) Remove the screw.
(2) Remove the Connector Cover.
 Figure 4 j0hk41218 Figure 6 j0hk41220

8. Disconnect the connector. (Figure 5) Replacement

(1) Disconnect the connectors (x2). 1. To install, carry out the removal steps in reverse order.
2. After replacement, clear the HFSI counter.
’Chain Link: 954-822’
’Chain Link: 954-839’

Figure 5 j0hk41219

9. Remove the Tray 3 Feed Unit. (Figure 6)

(1) Remove the screws (x2).
(2) Remove the Tray 3 Feed Unit.

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REP 12.3.2 Tray 4 Feed Unit

Parts List on PL 12.3
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Open the Front Cover.
2. Remove Tray 1/2.
3. Remove Tray 3. (REP 12.2.1)
4. Remove Tray 4. (REP 12.2.2)
5. Pull out and remove the Tray 4 Transport Assembly. (Figure 1) Figure 2 j0hk41222
(1) Pull out and remove the Tray 4 Transport Assembly.
7. Remove the Pivot Bracket. (Figure 3)
(1) Remove the screw.
(2) Remove the Pivot Bracket.

Figure 1 j0hk41221

6. Disconnect the connector. (Figure 2)

(1) Disconnect the connector. Figure 3 j0hk41223
(2) Disconnect the connector.
8. Remove the Tray 4 Feed Unit. (Figure 4)
(3) Remove the screws (x2).
(1) Remove the Tray 4 Feed Unit.
 REP 12.7.1 Feed/Nudger/Retard Roll (Tray 1/2)
Parts List on PL 12.7 , PL 12.9
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

NOTE: Replace the Feed/Nudger/Retard Roll at the same time because they have the same life dura-
tion.
NOTE:Since the removal procedure for the Feed/Nudger/Retard Rolls of Tray 1 and Tray 2 are the same,
only the removal procedure for the Feed/Nudger/Retard Roll of Tray 1 is described here.
Figure 4 j0hk41224
1. Open the Front Cover.
Replacement 2. Remove Tray 1.
1. To install, carry out the removal steps in reverse order. 3. Move the chute to the front. (Figure 1)
2. After replacement, clear the HFSI counter. (1) Move the chute.
’Chain Link: 954-823’
’Chain Link: 954-840’

Figure 1 j0hk41225

4. Remove the Feed/Nudger/Retard Roll. (Figure 2)

(1) Remove the Feed/Nudger/Retard Roll.

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REP 12.11.1 Feed/Nudger/Retard Roll (Tray 3)

Parts List on PL 12.11
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

NOTE: Replace the Feed/Nudger/Retard Roll at the same time because they have the same life duration.

1. Open the Front Cover.

2. Remove Tray 1/2.
Figure 2 j0hk41226 3. Pull out Tray 3/4.
4. Move the chute to the front. (Figure 1)
Replacement (1) Move the chute.
1. To install, carry out the removal steps in reverse order.
2. After replacement, clear the HFSI counter.
• Tray 1 ’Chain Link: 954-820’
• Tray 2 ’Chain Link: 954-821’

Figure 1 j0hk41227

5. Remove the Feed/Nudger/Retard Roll. (Figure 2)

(1) Remove the Feed/Nudger/Retard Roll.
 REP 12.13.1 Feed/Nudger/Retard Roll (Tray 4)
Parts List on PL 12.13
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

NOTE: Replace the Feed/Nudger/Retard Roll at the same time because they have the same life dura-
tion.
1. Open the Front Cover.
Figure 2 j0hk41228 2. Remove Tray 1/2.
3. Pull out Tray 4.
Replacement 4. Move the chute to the front. (Figure 1)
1. To install, carry out the removal steps in reverse order. (1) Move the chute.
2. After replacement, clear the HFSI counter.
’Chain Link: 954-822’

Figure 1 j0hk41229

5. Remove the Feed/Nudger/Retard Roll. (Figure 2)

(1) Remove the Feed/Nudger/Retard Roll.

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REP 12.14.1 Front/Rear Cable (Tray 3)

Parts List on PL 12.14, PL 12.15
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
Replacement
1. How to hang the Front Cable (Tray 3). (Figure 1)

Figure 2 j0hk41230

Replacement
1. To install, carry out the removal steps in reverse order.
2. After replacement, clear the HFSI counter.
’Chain Link: 954-823’

Figure 1 j0hs41205

2. How to hang the Rear Cable (Tray 3). (Figure 2)

 REP 12.21.1 Front/Rear Cable (Tray 4)
Parts List on PL 12.21 , PL 12.22
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
Replacement
1. How to hang the Front Cable (Tray 4). (Figure 1)

Figure 2 j0hs41206

Figure 1 j0hs41207

2. How to hang the Rear Cable (Tray 4). (Figure 2)

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Figure 2 j0hs41208
REP 13.1.1 MSI
Parts List on PL 13.1
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Close the MSI Tray. (Figure 1)
2. Disconnect the connector.
(1) Disconnect the connector.

Figure 2 j0tz40302

4. Open the MSI Tray.

5. Remove the MSI. (Figure 3)
(1) Remove the MSI.

Figure 1 j0hs41301

3. Remove the screws (x2). (Figure 2)

(1) Open the cover.
(2) Remove the screws (x2).

Figure 3 j0tz40303

Replacement
1. To install, carry out the removal steps in reverse order.
2. After replacement, perform DC740 Tray 5 (Bypass) Guide Adjustment. (ADJ 18.1.4)
3. After replacement, clear the HFSI counter.
’Chain Link: 954-824’
’Chain Link: 954-841’

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REP 13.3.1 MSI Feeder

Parts List on PL 13.3
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Remove the MSI. (REP 13.1.1)
2. Remove the MSI Lower Cover. (Figure 1)
(1) Remove the screw.
(2) Remove the MSI Rear Cover 2 while lowering the Rear Bracket in the direction of the arrow.
(3) Remove the spring. Figure 2 j0fu40804
(4) Remove the screws (x2).
4. Remove the MSI Front Bracket. (Figure 3)
(5) Remove the MSI Lower Cover.
(1) Remove the Tapping Screws (x2).
(2) Remove the MSI Front Bracket.

Figure 1 j0fu40802

3. Remove the MSI Front Cover 2. (Figure 2) Figure 3 j0fu40805

(1) Remove the Tapping Screws (x2).
5. Remove the MSI Front Cover 1. (PL 13.2)
(2) Remove the MSI Front Cover 2.
• Installation screws: x1 at the front
6. Remove the MSI Rear Cover 1. (PL 13.2)
• Installation screws: x1 at the front, x2 at the bottom, x1 (Tapping) at the rear
7. Remove the MSI Rear Bracket. (Figure 4)
(1) Remove the MSI Rear Bracket.
 Figure 4 j0tz40310 Figure 6 j0tz40304

8. Remove the MSI Front Frame. (Figure 5) 10. Disconnect the connectors (x3). (Figure 7)
(1) Remove the screws (x3). (1) Disconnect the connector.
(2) Remove the Tapping Screws (x2). (2) Release the wire harness from the clamp.
(3) Remove the MSI Front Frame. (3) Disconnect the connectors (x2).

Figure 5 j0fu40806 Figure 7 j0tz40305

9. Remove the Harness Guide. (Figure 6) 11. Remove the Upper Cover. (Figure 8)
(1) Disconnect the connector. (1) Remove the Upper Cover.
(2) Remove the screw.
(3) Remove the Harness Guide.

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Figure 8 j0tz40306 Figure 10 j0tz40308

12. Remove the Harness Cover. (Figure 9) 14. Remove the Sector Gear. (Figure 11)
(1) Remove the screw. (1) Remove the E-Ring.
(2) Remove the Harness Cover. (2) Remove the Sector Gear.
(3) Disconnect the connectors (x3) from the Harness Cover. (3) Remove the pin.
(4) Remove the bearing.

Figure 9 j0tz40307
Figure 11 j0fu40809
13. Remove the MSI Lift Up Motor. (Figure 10)
(1) Remove the screw of the earth wire. 15. Open the MSI Upper Feeder.
(2) Release the wire harness from the clamps (x2). 16. Remove the screws that secure the MSI Feeder. (Figure 12)
(3) Remove the screws (x3). (1) Remove the Tapping Screws (x5).
(4) Remove the MSI Lift Up Motor.
 REP 13.6.1 Retard Roll
Parts List on PL 13.6
Clean
NOTE: Replace the Retard/Feed/Nudger Rolls at the same time. Replacement Kit: 604K 23660

Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Remove the Retard Roll. (Figure 1)
Figure 12 j0tz40309 (1) Open the MSI Upper Feeder.
(2) Remove the Retard Roll.
17. Close the MSI Upper Feeder.
18. Remove the MSI Feeder. (Figure 13)
(1) Remove the MSI Feeder.

Figure 13 j0fu40811

Replacement
1. To install, carry out the removal steps in reverse order.
Figure 1 j0fu40812

Replacement
1. To install, carry out the removal steps in reverse order.
2. Align with the D-cut part of the Retard Roll axis to install.
3. After replacement, clear the HFSI counter.

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’Chain Link: 954-824’ REP 13.6.2 Feed Roll
Parts List on PL 13.6
Clean
NOTE: Replace the Retard/Feed/Nudger Rolls at the same time.
Replacement Kit: 604K 23660

Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Remove the Feed Roll. (Figure 1)
(1) Open the MSI Upper Feeder.
(2) Remove the Feed Roll.

Figure 1 j0fu40813

Replacement
1. To install, carry out the removal steps in reverse order.
2. Align with the D-cut part of the Feed Roll axis to install.
3. After replacement, clear the HFSI counter.
 ’Chain Link: 954-824’ REP 13.6.3 Nudger Roll
Parts List on PL 13.6
Clean
NOTE: Replace the Retard/Feed/Nudger Rolls at the same time.
Replacement Kit: 604K 23660

Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Remove the Nudger Roll. (Figure 1)
(1) Open the MSI Upper Feeder.
(2) Remove the Nudger Roll.

Figure 1 j0fu40814

Replacement
1. To install, carry out the removal steps in reverse order.
2. Align with the D-cut part of the Nudger Roll axis to install.

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3. After replacement, clear the HFSI counter. REP 13.7.1 Nudger Bracket, Nudger Lever, Torsion Spring
’Chain Link: 954-824’
Parts List on PL 13.7
Replacement
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Install the Nudger Bracket, Nudger Lever and Torsion Spring as shown in the following figure. (Figure 1)

Figure 1 j0fu40815
REP 13.7.2 Feed/Nudger Shaft
Parts List on PL 13.7
Replacement
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Install the Feed/Nudger Shaft as shown in the following figure. (Figure 1)

Figure 1 j0fu40816

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REP 14.1.1 Drawer Unit REP 14.1.2 Right/Left Rail
Parts List on PL 14.1 Parts List on PL 14.1
Removal Removal
WARNING WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver> the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking. button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug. breaker, and then unplug the power plug.
CAUTION CAUTION
Do not work on a hot Fusing Unit until it is cool enough. Do not work on a hot Fusing Unit until it is cool enough.
1. As the Drawer Unit is very heavy, remove the following parts to prevent back pain. 1. Remove the SCT/OCT and the Exit Fan Assembly, or the Finisher.
• Fusing Unit B2/#2 (REP 7.1.2) 2. Remove the Right Upper Cover. (REP 19.1.1)
• Registration Transport Assembly (REP 14.1.3) 3. Remove the Inverter Unit. (REP 16.1.1)
• 2ND BTR Roll Assembly (REP 14.1.4) 4. Remove the MSI. (REP 13.1.1)
2. Remove the second of the 2-tier stopper of the Drawer Unit’s right/left rail and remove the Drawer Unit. 5. Remove the Left Upper Cover. (REP 19.3.1)
(Figure 1) 6. Remove the Drawer Unit. (REP 14.1.1)
(1) Push the stopper and remove the Drawer Unit. 7. [FXK, FXTW Only]
Remove the Inverter Front Fan. (Figure 1)
(1) Disconnect the connector.
(2) Remove the screws (x2).
(3) Remove the Inverter Front Fan.

Figure 1 j0hk41402

Replacement
1. To install, carry out the removal steps in reverse order.

Figure 1 j0hk41403

8. Remove the right rail on the side of the Main Unit. (Figure 2)
(1) Remove the screws (blue, x3).
(2) Remove the Right Rail.

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Figure 2 j0hs41401 Figure 4 j0hk41405

9. Remove the right rail on the side of the Drawer Unit. (Figure 3) 11. Remove the MSI Chute Assembly. (REP 15.1.1)
(1) Remove the screws (x3). 12. Remove the Left Rail on the side of the Main Unit. (Figure 5)
(2) Remove the Right Rail. (1) Remove the screws (blue, x3).
(2) Remove the Left Rail.

Figure 3 j0tz40405
Figure 5 j0hk41406
10. Remove the Front Cover Assembly. (Figure 4)
(1) Remove the screws (x2). 13. Remove the left rail on the side of the Drawer Unit. (Figure 6)
(2) Remove the Front Cover Assembly. (1) Remove the screws (blue, x3).
(2) Remove the Left Rail.
 REP 14.1.3 Registration Transport Assembly
Parts List on PL 14.1
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Open the Front Cover.
2. Pull out the Drawer Unit. (Figure 1)
(1) Lower the lever.
(2) Pull out the Drawer Unit.
Figure 6 j0tz40408

Replacement
1. To install, carry out the removal steps in reverse order.

Figure 1 j0hk41407

3. Remove the first of the 2-tier stopper of the Drawer Unit’s right/left rail and pull the Drawer Unit out until it is
in the service position. (Figure 2)
(1) Push the stoppers at the left and the right and pull the Drawer Unit out until it is in the service position.

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Figure 2 j0hk41401 Figure 4 j0hk41409

4. Remove the Connector Cover. (Figure 3) 6. Remove the Registration Transport Assembly. (Figure 5)
(1) Remove the screw. (1) Remove the screw.
(2) Remove the Connector Cover. (2) Remove the Registration Transport Assembly.

Figure 3 j0hk41408 Figure 5 j0hk41410

5. Disconnect the connectors (x3). (Figure 4) Replacement

(1) Disconnect the connectors (x3). 1. To install, carry out the removal steps in reverse order.
REP 14.1.4 2nd BTR Roll Assembly
Parts List on PL 14.1
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Open the Front Cover.
2. Pull out the Drawer Unit. (Figure 1)
(1) Lower the lever.
(2) Pull out the Drawer Unit.
Figure 2 j0hk41401

4. Remove the Arm. (Figure 3)

(1) Remove the screws (x2).
(2) Remove the Arm.

Figure 1 j0hk41407

3. Remove the first of the 2-tier stopper of the Drawer Unit’s right/left rail and pull the Drawer Unit out until it is
in the service position. (Figure 2)
(1) Push the stoppers at the left and the right and pull the Drawer Unit out until it is in the service position.
Figure 3 j0hk41411

5. Remove the Inner Cover. (Figure 4)

(1) Remove the screws (Round: x3).
(2) Remove the Inner Cover.

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Figure 4 j0hk41412 Figure 6 j0hk41413

6. Remove the Indicator. (Figure 5) 8. Remove the 2nd BTR Roll Assembly. (Figure 7)
(1) Remove the Indicator. NOTE: Before placing the removed 2nd BTR Roll Assembly on the floor, lay paper on the floor to
prevent the Toner from dirtying the place.

(1) Remove the Stud Screw.

(2) Remove the 2ND BTR Roll Assembly.

Figure 5 j0tz40721

7. Disconnect the connector. (Figure 6)

(1) Disconnect the connector.
(2) Disconnect the Faston Terminal. Figure 7 j0hk41414

Replacement
1. To install, carry out the removal steps in reverse order.
2. After replacement, clear the HFSI counter.
’Chain Link: 954-813’
REP 14.2.1 DUP Motor Assembly
Parts List on PL 14.2
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Open the Front Cover.
2. Remove the 2nd BTR Roll Assembly. (REP 14.1.4)
3. Release the wire harness. (Figure 1)
(1) Release the wire harness from the clamps (x2).
(2) Remove the clamp of the wire harness. Figure 2 j0hk41416

5. Disconnect the connector. (Figure 3)

(1) Disconnect the connector.
(2) Release the Wire Harness from the clamps (x4).

Figure 1 j0hk41415

4. Shift the cover. (Figure 2)

(1) Remove the screws (x2).
(2) Shift the cover. Figure 3 j0hk41417

6. Remove the DUP Motor Assembly. (Figure 4)

(1) Remove the screws (x3).
(2) Remove the DUP Motor Assembly.

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REP 14.4.1 Transport Belt

Parts List on PL 14.4
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Open the Front Cover.
2. Pull out the Drawer Unit. (Figure 1)
(1) Lower the lever.
(2) Pull out the Drawer Unit.
Figure 4 j0hk41418

Replacement
1. To install, carry out the removal steps in reverse order, taking note of the following:

NOTE: Hang the belt of the DUP Motor as shown in the following figure. (Figure 5)

Figure 1 j0hk41407

3. Remove the first of the 2-tier stopper of the Drawer Unit’s right/left rail and pull the Drawer Unit out until it is
in the service position. (Figure 2)
(1) Push the stoppers at the left and the right and pull the Drawer Unit out until it is in the service position.

Figure 5 j0hk41419
 Figure 2 j0hk41401 Figure 4 j0tz40420

4. Remove the V-Transport Assembly. (Figure 3) 6. Remove the Transport Belt. (Figure 5)
(1) Remove the screws (x3). (1) Remove the Transport Belt.
(2) Remove the V-Transport Assembly.

Figure 5 j0tz40421
Figure 3 j0hk41420
Replacement
5. Remove the roller. (Figure 4) 1. To install, carry out the removal steps in reverse order, taking note of the following:
NOTE: Be careful not to lose the ball bearings on both sides. NOTE: Install the Transport Belt with the glossy side as the inner surface.
(1) Remove the roller.

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REP 15.1.1 MSI Chute Assembly
Parts List on PL 15.1
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Remove the MSI. (REP 13.1.1)
2. Remove the Left Upper Cover. (REP 19.3.1)
3. Remove the MSI Chute Assembly. (Figure 1)
(1) Disconnect the connector.
(2) Remove the screws (x3).
(3) Remove the MSI Chute Assembly.

Figure 1 j0tz40232

Replacement
1. To install, carry out the removal steps in reverse order.

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REP 16.1.1 Inverter Unit
Parts List on PL 16.1
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Remove the Right Upper Cover. (REP 19.1.1)
2. Open the Inverter.
3. Remove the Inverter Cover. (Figure 1)
(1) Remove the screws (x2).
(2) Remove the Inverter Cover. Figure 2 j0hk41602

6. Disconnect the connector. (Figure 3)

(1) Disconnect the connector.
(2) Disconnect the connector.
(3) Release the wire harness from the clamps (x2).

Figure 1 j0hs41601

4. Close the Inverter.

5. Remove the Connector Cover. (Figure 2)
(1) Remove the Connector Cover.
Figure 3 j0hk41603

7. Open the Inverter.

8. Remove the screws (x2). (Figure 4)
(1) Remove the screws (x2).

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NOTE: Attach and press the Inverter Unit to the rear side and secure the screws (x4). (Figure 6)
• Push the half-protruding portions (x2) of section A against the frame.

Figure 4 j0hs41602

9. Close the Inverter.

Figure 6 j0hs41604
10. Remove the Inverter Unit. (Figure 5)
(1) Remove the screws (x2).
(2) Remove the Inverter Unit.

Figure 5 j0hs41603

Replacement
1. To install, carry out the removal steps in reverse order taking note of the following:
REP 16.3.1 Lower Chute
Parts List on PL 16.3
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Remove the Right Upper Cover. (REP 19.1.1)
2. Remove the Inverter Unit. (REP 16.1.1)
3. Remove the pins (x2). (Figure 1)
(1) Remove the KL-Clip.
(2) Remove the pin. Figure 2 j0tz41006
(3) Remove the KL-Clip.
5. Remove the bearing at the Inverter Roll front side. (Figure 3)
(4) Remove the pin.
(1) Remove the E-Clip.
(2) Remove the bearing.

Figure 1 j0tz41005

4. Remove the Inverter 2 Transport. (Figure 2) Figure 3 j0hs41605

(1) Remove the Inverter 2 Transport.
6. Remove the stopper. (Figure 4)
(1) Remove the screw.
(2) Remove the stopper.

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Figure 4 j0tz41008 Figure 6 j0tz41010

7. Remove the bearing at the Inverter Roll rear side from the frame. (Figure 5) 10. Remove the bearing at the Inverter Dup Gate front side. (Figure 7)
(1) Slide the bearing to the rear. (1) Remove the E-Clip.
(2) Remove the bearing.

Figure 5 j0tz41009
Figure 7 j0hs41606
8. Turn the Inverter 1 Transport upside down.
9. Remove the stopper (rear). (Figure 6) 11. Slide the Inverter Dup Gate. (Figure 8)
(1) Remove the Tapping Screw. (1) Slide the Inverter Dup Gate.
(2) Remove the screw.
(3) Remove the stopper (rear).
 Figure 8 j0hs41607

12. Slide the Lower Chute to the rear and remove it. (Figure 9)
(1) Remove the Lower Chute.

Figure 9 j0hs41608

Replacement
1. To install, carry out the removal steps in reverse order.

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REP 18.1.1 MOB ADC Assembly
Parts List on PL 18.1
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Disconnect all cables that are connected to the Control part at the left of the machine.
2. Remove the MSI. (REP 13.1.1)
3. Remove the Left Upper Cover. (REP 19.3.1)
4. Remove the XERO Cartridge. (REP 8.1.1)
5. Remove the first of the 2-tier stopper of the rails at the left and the right and pull the XERO/DEVE Drawer Figure 2 j0hk40806
Unit out until it is in the service position. (Figure 1)
7. Remove the IBT Cleaner Assembly. (REP 6.3.2)
(1) Remove the first tier stoppers at the left and the right.
8. Remove the IBT Belt Assembly. (REP 6.3.1)
(2) Pull the XERO/DEVE Drawer Unit out until it is in the service position.
9. Push in the Drawer Unit.
10. Disconnect the connector. (Figure 3)
(1) Disconnect the connector.

Figure 1 j0hk40805

6. Remove the second of the 2-tier stopper of the rails at the left and the right and remove the XERO/DEVE
Drawer Unit. (Figure 2) Figure 3 j0tz41101
(1) Remove the second tier stoppers at the left and the right.
(2) Pull out and remove the XERO/DEVE Drawer Unit. 11. Lift up the MOB ADC Assembly and remove it. (Figure 4)

NOTE: The screw does not need to be removed. Just lift up the Assembly to remove it.
(1) Remove the MOB ADC Assembly.

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REP 18.2.1 (SCC) BP PWB Assembly

Parts List on PL 18.2
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
CAUTION
Always wear a wrist band to protect electrical parts from static damage. If a wrist band is not available,
touch some metallic parts before servicing to discharge the static electricity.
CAUTION
Figure 4 j0hk41802 The Serial No., Product No. and Billing Counter are held at the following 3 locations respectively. There-
fore never ever replace the following parts all at the same time.
Replacement 1. NVM PWB of MCU PWB
1. To install, carry out the removal steps in reverse order. 2. SD Card of ESS PWB
3. EEP ROM of BP PWB

• The IOT displayed on the UI screen represents the MCU PWB, while SYS1 represents the BP
PWB, and SYS2 represents the ESS PWB.

1. Disconnect all cables that are connected to the Control part at the left of the machine.
2. Remove the Control Unit. (Figure 1)
(1) Remove the screws (x6).
(2) Remove the screw.
(3) Open the handle.
(4) Remove the Control Unit.
 (3) Remove the ESS Duct.

Figure 1 j0hs41801
Figure 3 j0hs41802
3. Remove the Rear Upper Cover. (REP 19.3.3)
4. [Machines with 9.0inch Control Panel] 8. Disconnect the connectors (x3) and the USB Cable. (Figure 4)
Disconnect the UI Cable from the ESS Duct. (Figure 2) (1) Disconnect the IIT-ESS Cable connector (x2).
(1) Disconnect the UI Cable from the ESS Duct. (2) Disconnect the connector.
(3) Disconnect the USB Cable.
(4) Release the USB Cable from the clamp.
(5) Remove the screw of P-Clamp.
(6) Remove the clamp on the USB Cable.

Figure 2 j0hs40103

5. Remove the MCU Cover. (PL 18.2)

• Installation screws: x8 at the rear
6. Remove the CONT Cover. (PL 18.2)
Figure 4 j0hs41803
• Installation screws: x2 at the rear
7. Remove the ESS Duct. (Figure 3) 9. Open the HVPS Unit. (Figure 5)
(1) Loosen the screw. (1) Loosen the screws (x2).
(2) Remove the screws (x2). (2) Remove the screw.

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(3) Open the HVPS Unit.

Figure 7 j0hs41805
Figure 5 j0hs41804
12. Remove the ESS Fan Bracket. (Figure 8)
10. Disconnect the connector. (Figure 6) (1) Remove the screws (x4).
(1) Disconnect the connectors (x3). (2) Remove the ESS Fan Bracket.

Figure 6 j0hk41817 Figure 8 j0hs41806

11. Remove the bracket. (Figure 7) 13. Remove the VSEL PWB Assembly. (Figure 9)
(1) Remove the screws (x3). (1) Remove the screw (x2).
(2) Remove the bracket. (2) Pull out the VSEL PWB Assembly.
 Figure 9 j0pr41814 Figure 11 j0hs41809

14. Remove the BP PWB Assembly. (Figure 10)

(1) Remove the screws (x5).
(2) Remove the BP PWB Assembly.

Figure 10 j0hk41819

Replacement
1. To install, carry out the removal steps in reverse order.
2. When performing replacement, perform the following procedures. (Figure 11)
• Remove the EEP ROM from the removed BP PWB Assembly, and replace it with the EEP ROM of
the new BP PWB Assembly.
• Remove the Conductor (x2) from the removed BP PWB Assembly, and install it on the new BP PWB
Assembly.

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REP 18.2.2 (SCC) MCU PWB REP 18.3.1 AC Power Supply Assembly
Parts List on PL 18.2 Parts List on PL 18.3
Removal Removal
WARNING WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver> the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking. button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug. breaker, and then unplug the power plug.
CAUTION 1. Disconnect all cables that are connected to the Control part at the left of the machine.
Always wear a wrist band to protect electrical parts from static damage. If a wrist band is not available, 2. Disconnect all the cables connected to the Power Unit part on the right of the machine.
touch some metallic parts before servicing to discharge the static electricity. 3. Remove the Rear Upper Cover. (REP 19.3.3)
CAUTION 4. Remove the Rear Lower Cover. (REP 19.3.2)
The Serial No., Product No. and Billing Counter are held at the following 3 locations respectively. There- 5. [Machines with 9.0inch Control Panel]
fore never ever replace the following parts all at the same time.
Disconnect the UI Cable from the ESS Duct. (Figure 1)
1. NVM PWB of MCU PWB
(1) Disconnect the UI Cable from the ESS Duct.
2. SD Card of ESS PWB
3. EEP ROM of BP PWB

• The IOT displayed on the UI screen represents the MCU PWB, while SYS1 represents the BP
PWB, and SYS2 represents the ESS PWB.

1. Remove the following parts from the old MCU PWB and install them to the new MCU PWB.
• P420: NVM PWB
WARNING
Do not replace the lihium battery of the NVM PWB by itself. It has to be replaced while
remaining attached to the NVM PWB.

CAUTION
Do not remove the lithum battery of the NVM PWB from the socket. (To prevent data deletion.)

Figure 1 j0hs40103

6. Disconnect the IIT-ESS Cable, and remove the screw. (Figure 2)

(1) Disconnect the IIT-ESS Cable, and remove the screw.
(2) Remove the screw.
 Figure 2 j0hs40114 Figure 4 j0hs40301

7. Disconnect the USB cable. (Figure 3) 9. Remove the Right Rear Lower Cover. (Figure 5)
(1) Disconnect the USB cable. (1) Remove the screw.
(2) Release the USB cable from the clamp. (2) Remove the EPSV Cover.
(3) Remove the screw of P-Clamp. (3) Remove the screws (x2).
(4) Disconnect the clamp of the USB cable. (4) Remove the Right Rear Lower Cover.

Figure 3 j0hs40105 Figure 5 j0hk41804

8. Open the HVPS Unit. (Figure 4) 10. Disconnect the connectors (x4). (Figure 6)
(1) Loosen the screws (x2). (1) Disconnect the connectors (x3).
(2) Open the HVPS Unit. (2) Remove the clamp of the wire harness.
(3) Disconnect the connector.

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(7) Remove the 2nd BTR HVPS S2C Assembly.

Figure 6 j0hs41807
Figure 8 j0hk41807
11. Remove the LVPS CC4 Assembly. (Figure 7)
(1) Loosen the screws (x2). 13. Remove the bracket. (Figure 9)
(2) Remove the screws (x2). (1) Remove the screws (x4).
(3) Remove the LVPS CC4 Assembly. (2) Remove the bracket.

Figure 7 j0hs41808 Figure 9 j0hk41808

12. Remove the 2nd BTR HVPS S2C Assembly. (Figure 8) 14. Remove the LVPS N11A. (Figure 10)
(1) Disconnect the connector. (1) Disconnect the connectors (x8).
(2) Disconnect the Faston Terminal. (2) Release the wire harness from the clamp.
(3) Remove the clamps (x3) of the wire harness. (3) Remove the screws (x5).
(4) Release the wire harness from the clamp. (4) Remove the LVPS N11A.
(5) Loosen the screws (x2).
(6) Remove the screws (x2).
 Figure 10 j0hk41809 Figure 12 j0hk41811

15. Disconnect the connectors (x7). (Figure 11) 17. Remove the AC Power Supply Assembly. (Figure 13)
(1) Disconnect the connectors (x7). (1) Remove the screws (x4).
(2) Release the wire harness from the clamps (x2). (2) Remove the AC Power Supply Assembly.

Figure 11 j0hk41810 Figure 13 j0hk41812

16. Remove the screws (x4). (Figure 12) Replacement

(1) Remove the screws (x4). 1. To install, carry out the removal steps in reverse order.

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REP 19.1.1 Right Upper Cover
Parts List on PL 19.1
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Remove the following parts as required:
• SCT/OCT
• Exit Fan Assembly
• Finisher
• Fax Assembly Figure 2 j0hk41903
2. Remove the Right Rear Upper Cover. (Figure 1)
(1) Remove the screws (x2).
Replacement
1. To install, carry out the removal steps in reverse order.
(2) Remove the Right Rear Upper Cover.

Figure 1 j0hk41902

3. Remove the Right Upper Cover. (Figure 2)

(1) Remove the screws (x2).
(2) Remove the Right Upper Cover.

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REP 19.3.1 Left Upper Cover REP 19.3.2 Rear Lower Cover
Parts List on PL 19.3 Parts List on PL 19.3
Removal Removal
WARNING WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver> the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking. button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug. breaker, and then unplug the power plug.
1. Remove the MSI. (REP 13.1.1) 1. Remove the Rear Lower Cover. (Figure 1)
2. Remove the Left Upper Cover. (Figure 1) (1) Remove the screws (x4).
(1) Remove the screws (x2). (2) Remove the Rear Lower Cover.
(2) Remove the Left Upper Cover.

Figure 1 j0hk41906
Figure 1 j0hk41905
Replacement
Replacement 1. To install, carry out the removal steps in reverse order.
1. To install, carry out the removal steps in reverse order.
REP 19.3.3 Rear Upper Cover
Parts List on PL 19.3
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
1. Remove the Rear Upper Cover. (Figure 1)
(1) Remove the screws (x4).
(2) Remove the Rear Upper Cover.

Figure 1 j0hk41907

Replacement
1. To install, carry out the removal steps in reverse order.

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REP 35.1.1 Control Unit REP 35.2.1 (SCC) ESS PWB
Parts List on PL 35.1 Parts List on PL 35.2
Removal Removal
WARNING WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver> the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking. button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug. breaker, and then unplug the power plug.
CAUTION CAUTION
Always wear a wrist band to protect electrical parts from static damage. If a wrist band is not available, Always wear a wrist band to protect electrical parts from static damage. If a wrist band is not available,
touch some metallic parts before servicing to discharge the static electricity. touch some metallic parts before servicing to discharge the static electricity.
1. Disconnect all cables that are connected to the Control part at the left of the machine. CAUTION
2. Remove the Control Unit. (Figure 1) The Serial No., Product No. and Billing Counter are held at the following 3 locations respectively. There-
(1) Remove the screws (x6). fore never ever replace the following parts all at the same time.
(2) Remove the screw. 1. NVM PWB of MCU PWB
(3) Open the handle. 2. SD Card of ESS PWB
(4) Remove the Control Unit. 3. EEP ROM of BP PWB

• The IOT displayed on the UI screen represents the MCU PWB, while SYS1 represents the BP
PWB, and SYS2 represents the ESS PWB.

Replacement
1. Remove the following parts from the old ESS PWB and install them to the new ESS PWB.
• J302: HDD
• J310: HDD
• HDD Bracket
• J330: DIMM 4GB
• SD Card (2GB)

2. When replacing the ESS PWB, if the version of the ESS PWB IISS-ROM and the DARTS2 Assembly
IISS-ROM does not match, Error 003-318 will be displayed and the Scan feature may become unavail-
able. Before performing the replacement, update the machine firmware to the latest version.
Figure 1 j0hs41801

Replacement
1. To install, carry out the removal steps in reverse order.

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REP 35.2.2 (SCC) DARTS2 PWB

Parts List on PL 35.2
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
CAUTION
Always wear a wrist band to protect electrical parts from static damage. If a wrist band is not available,
touch some metallic parts before servicing to discharge the static electricity.
CAUTION
Do not get yourself hurt by a soldered part on the back of the PWB. Figure 2 j0hs43503
1. Disconnect all cables that are connected to the Control part at the left of the machine.
5. Remove the DARTS2 PWB. (Figure 3)
2. Remove the Control Unit. (REP 35.1.1)
(1) Remove the screw (x7).
3. Remove the HDD Assembly. (Figure 1)
(2) Remove the DARTS2 PWB.
NOTE: As removing the DARTS2 PWB will put a burden on the cable of the HDD Assembly at the
back, the HDD Assembly has to be removed also.

(1) Disconnect the connector(2).

(2) Remove the HDD Assembly.

Figure 3 j0hs43504

Replacement
1. To install, carry out the removal steps in reverse order.
Figure 1 j0hs43502

4. Remove the screw and the Stud Screw (x2) at the bottom of the Handle Assembly. (Figure 2)
(1) Remove the screw.
(2) Remove the Stud Screw (x2).
REP 35.2.3 (ISC) SD Card 4. Remove the Blind Cover. (Figure 2)
(1) Remove the screw.
Parts List on PL 35.2
(2) Remove the Blind Cover.
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
CAUTION
Static electricity may damage electrical parts.
Static electricity may damage electrical parts. Always wear a wrist band during servicing. If a wrist band is
not available, touch some metallic parts before servicing to discharge the static electricity.
CAUTION
Do not get yourself hurt by a soldered part on the back of the PWB.
CAUTION
When replacing the ESS PWB, remove the SD Card, and make sure to install it on the new ESS PWB. Figure 2 j0hs43506
Take note that in the SD Card, system information such as standard and optional programs/font data, and
machine configuration information/billing/logs, and user information such as address books are stored. 5. Remove the SD Card. (Figure 3)
CAUTION (1) Remove the SD Card.
The reuse/exchange of SD Card is prohibited. As there are issues such as life warranty, the reuse of old
SD Card in other machines is prohibited.
1. Disconnect all cables that are connected to the Control Unit.
2. Remove the Control Unit. (REP 35.1.1)
3. Remove the SD Cover. (Figure 1)
(1) Remove the Special Nut (x2).
(2) Remove the SD Cover.

Figure 3 j0hs43507

Replacement
1. To install, carry out the removal steps in reverse order.

Figure 1 j0hs43505

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REP 37.1.1 Detaching the I/F Module REP 37.1.2 Inner Cover
Parts List on PL 37.1 Parts List on PL 37.1
Removal Removal
WARNING WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver> the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking. button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug. breaker, and then unplug the power plug.

1. Detach the Option connected to I/F Module. 1. Detach the I/F Module. (REP 37.1.1)
2. Disconnect each connector. 2. Install the Safety Bracket (x2) that can be found attached to the inner side of the frame at the front. (PL
3. Detach the I/F Module from the IOT. (Figure 1) 37.1)
(1) Open the Door. 3. Remove the Lever Cover. (PL 37.1)
(2) Remove the screw and pull the Lever in the direction of the arrow. 4. Remove the Top Cover. (Figure 1)
(3) Detach the I/F Module. (1) Disconnect the connector.
(2) Remove the screw (x2).
(3) Remove the Top Cover.

Figure 1 j0ib43701

Figure 1 j0ib43702

5. Remove the Inner Cover. (Figure 2)

(1) Remove the screw (x5).
(2) While separating each Guide from the Magnet, remove the Inner Cover.

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REP 37.2.1 IFM Front Door Interlock Switch

Parts List on PL 37.2
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Remove the Inner Cover. (REP 37.1.2)

2. Remove the IFM Front Door Interlock Switch Assembly. (Figure 1)
(1) Remove the screw (x2).
Figure 2 j0ib43703 (2) Remove the IFM Front Door Interlock Switch Assembly.

Replacement
1. To install, carry out the removal steps in reverse order.

Figure 1 j0ib43704

3. Remove the Push Clamp and release the Wire Harness. (Figure 2)
(1) Remove the Push Clamp.
 Figure 2 j0ib43705 Figure 4 j0ib43707

4. Disconnect the connector. (Figure 3) Replacement

(1) Disconnect the connector. 1. To install, carry out the removal steps in reverse order.

Figure 3 j0ib43706

5. Remove the IFM Front Door Interlock Switch from the bracket. (Figure 4)
(1) Remove the IFM Front Door Interlock Switch.

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REP 37.2.2 (SCC) IFM PWB

Parts List on PL 37.2
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Detach the I/F Module. (REP 37.1.1)

2. Install the Safety Bracket (x2) that can be found attached to the inner side of the frame at the front. (PL
37.1)
3. Remove the Rear Lower Cover. (PL 37.1) Figure 2 j0ib43709
4. Remove the Rear Right Cover. (PL 37.1)
5. Open the IOT-IFM PWB Communication. (Figure 1) Replacement
(1) Remove the screw (x2). 1. To install, carry out the removal steps in reverse order.
(2) Open the IOT-IFM PWB Communication. 2. After replacement, remove the SEEP ROM from the old IFM PWB and install it onto the new one. (Figure
3)
(A) SEEP ROM

Figure 1 j0ib43708

6. Remove the IFM PWB. (Figure 2) Figure 3 j0ib43710

(1) Disconnect all connector (x14).
(2) Remove the screw (x4).
(3) Remove the IFM PWB.
REP 37.3.1 Decurler Motor Belt
Parts List on PL 37.3
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Detach the I/F Module. (REP 37.1.1)

2. Install the Safety Bracket (x2) that can be found attached to the inner side of the frame at the front. (PL
37.1)
3. Remove the Rear Lower Cover. (PL 37.1) Figure 2 j0ib43712
4. Remove the Rear Right Cover. (PL 37.1)
5. Remove the Rear Left Cover. (PL 37.1) Replacement
6. Remove the Decurler Belt Motor Assembly. (Figure 1) 1. To install, carry out the removal steps in reverse order.
(1) Disconnect the connector (x2).
(2) Remove the screw (x4).
(3) Remove the Decurler Belt Motor Assembly.

Figure 1 j0ib43711

7. Remove the Decurler Motor Belt. (Figure 2)

(1) Remove the Decurler Motor Belt.

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REP 37.3.2 Exit Motor Belt

Parts List on PL 37.3
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Detach the I/F Module. (REP 37.1.1)

2. Install the Safety Bracket (x2) that can be found attached to the inner side of the frame at the front. (PL
37.1)
3. Remove the Rear Lower Cover. (PL 37.1) Figure 2 j0ib43722
4. Remove the Rear Right Cover. (PL 37.1)
7. Remove the Exit Motor Belt. (Figure 3)
5. Remove the Top Cover. (Figure 1)
(1) Disconnect the connector.
(1) Disconnect the connector.
(2) Remove the screw (x3).
(2) Remove the screw (x2).
(3) Remove the Exit Motor Assembly.
(3) Remove the Top Cover.
(4) Remove the Exit Motor Belt.

Figure 1 j0ib43702
Figure 3 j0ib43758
6. Remove the Fan 5 Assembly. (Figure 2)
(1) Release the clamp (x2) from the wire. Replacement
(2) Disconnect the connector. 1. To install, carry out the removal steps in reverse order.
(3) Remove the screw (x2).
(4) Remove the Fan 5 Assembly.
REP 37.4.1 Trans Roll Assembly
Parts List on PL 37.4
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Remove the Inner Cover. (REP 37.1.2)

2. Remove the Rear Lower Cover. (PL 37.1)
3. Remove the Rear Right Cover. (PL 37.1)
4. Remove the Rear Left Cover. (PL 37.1)
5. Remove the IFM Transport/Decurler In Sensor Assembly. (Figure 1)
(1) Remove the screw.
(2) Remove the Decurler In Sensor Assembly.

Figure 2 j0ib43714

7. Remove the screw at the front. (Figure 3)

(1) Remove the screw (x2).

Figure 1 j0ib43713

6. Remove the Bearing at the front. (Figure 2)

(1) Remove the screw (x2) that hold the shaft by using a spanner.
(2) Remove the Bearing (x2).

Figure 3 j0ib43759

8. Remove the screw at the rear. (Figure 4)

(1) Remove the screw (x2).

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Figure 4 j0ib43760 Figure 6 j0ib43715

9. Remove the Fan Assembly. (Figure 5) Replacement

(1) Disconnect the connector. 1. To install, carry out the removal steps in reverse order.
(2) Remove the Fan Assembly.

Figure 5 j0ib43761

10. Remove the Trans Roll Assembly. (Figure 6)

(1) Remove the screw (x2).
(2) Remove the Feed Belt.
(3) Remove the Trans Belt.
(4) Remove the Trans Roll Assembly (x2).
REP 37.4.2 Exit Roll Assembly
Parts List on PL 37.4
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Remove the Inner Cover. (REP 37.1.2)

2. Remove the Rear Lower Cover. (PL 37.1)
3. Remove the Rear Right Cover. (PL 37.1)
4. Remove the Right Upper Cover. (PL 37.2) Figure 2 j0ib43717
5. Remove the Bearing at the front. (Figure 1)
(1) Remove the screw.
Replacement
1. To install, carry out the removal steps in reverse order.
(2) Remove the Bearing.

Figure 1 j0ib43716

6. Remove the Exit Roll Assembly. (Figure 2)

(1) Remove the screw.
(2) Remove the Exit Motor Belt.
(3) Remove the Exit Roll Assembly.

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REP 37.4.3 Feed/Entrans Belt

Parts List on PL 37.4
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Detach the I/F Module. (REP 37.1.1)

2. Install the Safety Bracket (x2) that can be found attached to the inner side of the frame at the front. (PL
37.1)
3. Remove the Rear Lower Cover. (PL 37.1) Figure 2 j0ib43719
4. Remove the Rear Right Cover. (PL 37.1)
9. Remove the Feed Belt. (Figure 3)
5. Remove the Rear Left Cover. (PL 37.1)
(1) Remove the screw.
6. Remove the Duct Assembly. (PL 37.2)
(2) Remove the Pulley.
7. Remove the IFM Transport Motor Assembly. (Figure 1)
(3) Remove the Feed Belt.
(1) Disconnect the connector.
(2) Remove the screw (x2).
(3) Remove the IFM Transport Motor Assembly.

Figure 3 j0ib43720

Replacement
Figure 1 j0ib43718
1. To install, carry out the removal steps in reverse order.
8. Remove the Entrans Belt. (Figure 2) 2. Install the Feed/Entrans Belt as shown in the figure. (Figure 4)
(1) Remove the screw.
(2) Remove the Pulley.
(3) Remove the Entrans Belt.
 REP 37.5.1 Decurler Belt Upper/Lower
Parts List on PL 37.5
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Remove the Inner Cover. (REP 37.1.2)

2. Remove the Rear Lower Cover. (PL 37.1)
3. Remove the Rear Right Cover. (PL 37.1)
4. Remove the Rear Left Cover. (PL 37.1)
Figure 4 j0ib43721
5. Remove the Right Upper Cover. (PL 37.2)
6. Remove the Fan 5 Assembly. (Figure 1)
(1) Release the clamp (x2) from the wire.
(2) Disconnect the connector.
(3) Remove the screw (x2).
(4) Remove the Fan 5 Assembly.

Figure 1 j0ib43722

7. Remove the Decurler Cam Motor Assembly. (Figure 2)

(1) Disconnect the connector.
(2) Release the clamp (x5) from the wire.
(3) Remove the screw (x3).
(4) Remove the Decurler Cam Motor Assembly.

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Figure 2 j0ib43723 Figure 4 j0ib43725

8. Remove the Pulley. (Figure 3) 10. Remove the Pulley at the rear upper side. (Figure 5)
(1) Remove the screw. (1) Remove the screw that holds the spacer by using a spanner.
(2) Remove the Pulley. (2) Remove the spacer.
(3) Remove the collar (small).
(4) Remove the Pulley.

Figure 3 j0ib43724

9. Remove the Bearing at the rear upper side. (Figure 4)

Figure 5 j0ib43726
(1) Remove the Belt.
(2) Remove the screw. 11. Remove the Bearing at the rear upper side. (Figure 6)
(3) Remove the spacer. (1) Remove the collar (large).
(4) Remove the Pulley. (2) Remove the collar (small).
(5) Remove the spacer. (3) Remove the Bearing.
(6) Remove the collar.
(7) Remove the Bearing.
 Figure 6 j0ib43727 Figure 8 j0ib43729

12. Remove the Idle Roller. (Figure 7) 14. Remove the Decurler Belt Upper. (Figure 9)
(1) Remove the Idle Roller. (1) Remove the Decurler Belt Roller.
(2) Remove the Decurler Belt Upper (x5).

Figure 7 j0ib43728
Figure 9 j0ib43730
13. Remove the Bearing at the front upper side. (Figure 8)
(1) Remove the screw that holds the shaft by using a spanner. 15. Remove the Pulley at the rear lower side. (Figure 10)
(2) Remove the Bearing. (1) Remove the belt.
(2) Remove the screw.
(3) Remove the spacer.
(4) Remove the Pulley.

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Figure 10 j0ib43731 Figure 12 j0ib43733

16. Remove the Bearing at the rear lower side. (Figure 11) 18. Remove the Idle Roller. (Figure 13)
(1) Remove the spacer. (1) Remove the Idle Roller.
(2) Remove the collar.
(3) Remove the Bearing.

Figure 13 j0ib43734

19. Remove the knob. (PL 37.5)

Figure 11 j0ib43732
20. Remove the Bearing at the front lower side. (Figure 14)
17. Remove the Bearing at the rear lower side. (Figure 12) (1) Remove the screw.
(1) Remove the screw that holds the spacer by using a spanner. (2) Remove the spacer.
(2) Remove the spacer. (3) Remove the collar.
(3) Remove the Bearing. (4) Remove the Bearing.
 REP 37.5.2 Decurler Drive Belt
Parts List on PL 37.5
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Detach the I/F Module. (REP 37.1.1)

2. Install the Safety Bracket (x2) that can be found attached to the inner side of the frame at the front. (PL
37.1)
Figure 14 j0ib43735 3. Remove the Rear Lower Cover. (PL 37.1)
4. Remove the Rear Right Cover. (PL 37.1)
21. Remove the Decurler Belt Lower. (Figure 15)
5. Remove the Rear Left Cover. (PL 37.1)
(1) Remove the Decurler Belt Roller.
6. Remove the Decurler Cam Motor Assembly. (Figure 1)
(2) Remove the Decurler Belt Lower (x5).
(1) Disconnect the connector.
(2) Release the clamp (x2) from the wire.
(3) Remove the screw (x3).
(4) Remove the Decurler Cam Motor Assembly.

Figure 15 j0ib43736

Replacement
1. To install, carry out the removal steps in reverse order.
Figure 1 j0ib43723
2. After replacement, enter Diag Mode and clear the [DC135 HFSI] counter.
"Chain-Link: 959-800" 7. Remove the Decurler Drive Belt. (Figure 2)
(1) Remove the screw.
(2) Remove the Pulley.
(3) Remove the Decurler Drive Belt.

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REP 37.6.1 Inlet Chute Upper/Lower

Parts List on PL 37.6
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Remove the Decurler Belt Upper/Lower. (REP 37.5.1)

2. Remove the block at the front upper side. (Figure 1)
(1) Remove the screw.
Figure 2 j0ib43737 (2) Remove the spacer.
(3) Remove the Bearing.
Replacement (4) Remove the KL-Clip.
1. To install, carry out the removal steps in reverse order.
(5) Remove the block.
2. Install the Decurler Drive Belt as shown in the figure. (Figure 3)

Figure 1 j0ib43739

3. Remove the Bearing at the rear upper side. (Figure 2)

(1) Remove the screw.
(2) Remove the spacer.
(3) Remove the Bearing.

Figure 3 j0ib43738
 Figure 2 j0ib43740 Figure 4 j0ib43742

4. Remove the pin at the front upper side. (PL 37.6) 7. Remove the Inlet Chute Upper. (Figure 5)
5. Remove the Decurler Cam Position Sensor Assembly. (Figure 3) (1) Remove the Inlet Chute Upper.
(1) Remove the screw (x2).
(2) Remove the Decurler Cam Position Sensor Assembly.

Figure 5 j0ib43743

8. Perform the same procedure as the Inlet Chute Upper on the Inlet Chute Lower.
Figure 3 j0ib43741
Replacement
6. Remove the pin at the rear upper side. (Figure 4) 1. To install, carry out the removal steps in reverse order.
(1) Remove the screw.
(2) Remove the Pin.

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REP 37.6.2 Cam Shaft

Parts List on PL 37.6
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Remove the Inlet Chute Upper Assembly. (REP 37.6.1)

2. Remove the Bearing at the front. (Figure 1)
(1) Remove the KL-Clip.
(2) Remove the Bearing. Figure 2 j0ib43745

4. Remove the Cam Shaft. (Figure 3)

(1) Remove the Cam Shaft.

Figure 1 j0ib43744

3. Remove the Bearing at the rear. (Figure 2)

(1) Remove the screw that holds the shaft by using a spanner. Figure 3 j0ib43746
(2) Remove the joint.
(3) Remove the Actuator.
Replacement
1. To install, carry out the removal steps in reverse order.
(4) Remove the KL-Clip.
(5) Remove the Bearing.
REP 37.7.1 Gate Assembly
Parts List on PL 37.7
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Remove the Inner Cover. (REP 37.1.2)

2. Remove the Rear Lower Cover. (PL 37.1)
3. Remove the Rear Left Cover. (PL 37.1)
4. Remove the Rear Right Cover. (PL 37.1) Figure 2 j0ib43748
5. Remove the Guide Assembly MID-U. (Figure 1)
7. Remove the Bearing at the rear. (Figure 3)
(1) Remove the screw.
(1) Remove the KL-Clip.
(2) Remove the Guide Assembly MID-U.
(2) Remove the Bearing.

Figure 1 j0ib43747
Figure 3 j0ib43749
6. Remove the Bearing at the front. (Figure 2)
8. Remove the Gate Assembly. (Figure 4)
(1) Remove the KL-Clip.
(1) While lifting it in the direction of the arrow, remove the Gate Assembly.
(2) Remove the Bearing.

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REP 37.7.2 Decurler Gate Sensor

Parts List on PL 37.7
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Remove the Rear Lower Cover. (PL 37.1)

2. Remove the Rear Left Cover. (PL 37.1)
3. Remove the Rear Right Cover. (PL 37.1)
Figure 4 j0ib43750 4. Disconnect the connector. (Figure 1)
(1) Release the wire from the clamp (x4).
Replacement (2) Disconnect the connector.
1. To install, carry out the removal steps in reverse order.

Figure 1 j0ib43751

5. Remove the Decurler Gate Solenoid Assembly. (Figure 2)

(1) Remove the screw (x2).
(2) Remove the Decurler Gate Solenoid Assembly.
 REP 37.8.1 Guide Assembly Low-563/MID-U/MID-Low
Parts List on PL 37.8
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Remove the Inner Cover. (REP 37.1.2)

2. Remove the Guide Assembly Low-563. (Figure 1)
(1) Remove the screw at the front.
Figure 2 j0ib43752 (2) Remove the Guide Assembly Low-563.

6. Remove the Decurler Gate Sensor. (Figure 3)

CAUTION
Remove the Decurler Gate Solenoid Assembly from the Frame before disconnecting or connecting
the Decurler Gate Sensor (PL 37.7) connector. Else the edge of the Decurler Gate Solenoid Assem-
bly bracket might get damaged during the procedure.
(1) Disconnect the connector.
(2) Remove the Decurler Gate Sensor.

Figure 1 j0ib43754

3. Remove the Guide Assembly MID-U. (Figure 2)

(1) Remove the screw at the front.
(2) Remove the Guide Assembly MID-U.

Figure 3 j0ib43753

Replacement
1. To install, carry out the removal steps in reverse order.

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REP 37.8.2 Guide Assembly-Exit Up

Parts List on PL 37.8
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Remove the Inner Cover. (REP 37.1.2)

2. Remove the Rear Lower Cover. (PL 37.1)
3. Remove the Rear Right Cover. (PL 37.1)
Figure 2 j0ib43747 4. Remove the Rear Left Cover. (PL 37.1)
5. Disconnect the connector at the rear. (Figure 1)
4. Remove the Guide Assembly MID-Low. (Figure 3)
(1) Disconnect the connector.
(1) Remove the screw at the front.
(2) Release the clamp (x3) from the wire.
(2) Remove the Guide Assembly MID-Low.

Figure 1 j0ib43756
Figure 3 j0ib43755
6. Remove the Guide Assembly-Exit Up. (Figure 2)
Replacement (1) Remove the screw.
1. To install, carry out the removal steps in reverse order.
(2) Remove the Guide Assembly-Exit Up.
 Figure 2 j0ib43757

Replacement
1. To install, carry out the removal steps in reverse order.

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REP 54.1.1 DADF
Parts List on PL 54.1
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
WARNING
Always have 2 people to install the DADF as it is very heavy.

1. Disconnect the IIT-DADF Cable and the DADF-ESS Cable. (Figure 1)

Figure 2 j0dd454101
(1) Disconnect the IIT-DADF Cable.
(2) Disconnect the DADF-ESS Cable. 5. Open the DADF.
6. Remove the DADF. (Figure 3)
(1) Remove the Knob Screw (x2).
(2) Slide the DADF towards the rear to remove it.

Figure 1 j0dd454100

2. Remove the IIT Rear Cover. (PL 1.1)

• Installation screw: x4 at the rear
Figure 3 j0dd454102
3. Remove the Blind Cover (x2). (PL 1.1)
4. Remove the DADF support (x2). (Figure 2)
Replacement
(1) Remove the screw (2x2).
1. To install, carry out the removal steps in reverse order.
(2) Remove the DADF support (x2).
2. With the DADF in open state, press the DADF Support in the direction of the arrow and secure it. (Figure
4)
(A) DADF Support

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REP 54.1.2 Service Position

Parts List on PL 54.1
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Install the Bracket (x2) of the Left and Right Counter Balance upside down. (Figure 1)
• Normal Position: Notch faces up
• Service Position: Notch faces down
Figure 4 j0dd454103

3. After replacement, clear the HFSI counter.

"Chain-Link: 955-822"
"Chain-Link: 955-828"
"Chain-Link: 955-832"

Figure 1 j0dd454104

2. Secure the DADF at the service position. (Figure 2)

(1) Insert the screwdriver into the hole of the Counter Balance to secure the DADF such that it cannot
close.
 REP 54.2.1 CIS
Parts List on PL 54.2
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
CAUTION
Always wear a wrist band to protect electrical parts from static damage. If a wrist band is not available,
touch some metallic parts before servicing to discharge the static electricity.

Figure 2 j0dd454105 1. Remove the DADF Front Cover. (PL 54.2)

Installation screw: x2 at the bottom
2. Remove the DADF Rear Cover. (PL 54.2)
• Installation screw: x2 at the rear
3. Open the DADF.
4. Remove the DADF Bottom Front Cover and Bottom Rear Cover. (Figure 1)
(1) Open the Exit Lower Chute.
(2) Remove the screw.
(3) Remove the Bottom Front Cover.
(4) Remove the screw.
(5) Remove the Bottom Rear Cover.

Figure 1 j0dd454106

5. Slide the Harness Guide. (Figure 2)

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(1) Disconnect the connector (x3).
(2) Release the wire harness from the clamp.
(3) Remove the screw.
(4) Slide the Harness Guide.

Figure 4 j0dd454109

Replacement
1. To install, carry out the removal steps in reverse order.
Figure 2 j0dd454107 2. When installing the CIS, insert the Film guarded portion of the CIS PWB into the inner side of the Out Sen-
sor Bracket. (Figure 5)
6. Remove the screw that are installed to the CIS. (Figure 3) NOTE: Make sure that the CIS PWB does not get damaged by the Out Sensor Bracket.
(1) Remove the screw at the front.

Figure 5 j0dd454110
Figure 3 j0dd454108

3. If the CIS Installation Bracket had been removed, make sure to realign it back to its position before it was
7. Remove the CIS. (Figure 4)
removed. (Figure 6)
(1) Disconnect the connector.
(2) Disconnect the Flat Cable.
(3) Remove the CIS.
 REP 54.2.2 (SCC) DCDC PWB
Parts List on PL 54.2
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
CAUTION
Static electricity may damage electrical parts. Always wear a wrist band during servicing. If a wrist band is
not available, touch some metallic parts before servicing to discharge the static electricity.

Figure 6 j0dd454111 Replacement

1. When replacing the DCDC PWB, remove the SEEP ROM from the old DCDC PWB, and install it to the
new one. (Figure 1)
(1) Replace the SEEP ROM.

Figure 1 j0dd454112

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REP 54.3.1 Left/Right Counter Balance

Parts List on PL 54.3
Clean
NOTE: Replace both the Left/Right Counter Balance at the same time.

Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Remove the DADF. (REP 54.1.1) Figure 2 j0dd454114

2. Remove the DADF Rear Cover. (PL 54.2)
5. Remove the Pre Regi Motor. (Figure 3)
• Installation screw: x2 at the rear
(1) Disconnect the connector.
3. Remove the screw (Round: x2) that secure the Harness Guide and move the Harness Guide. (Figure 1)
(2) Remove the spring.
(1) Remove the screw (Round: x2).
(3) Remove the screw (x3).
(2) Move the Harness Guide in the direction of the arrow.
(4) Remove the Pre Regi Motor.

Figure 1 j0dd454113
Figure 3 j0dd454115
4. Remove the screw (Round: x2) that secure the Shield Bracket of the DCDC-CIS Flat Cable to free the
Shield Bracket. (Figure 2) 6. Remove the DADF Regi Motor. (Figure 4)
(1) Remove the screw (Round: x2). (1) Disconnect the connector.
(2) Free the Shield Bracket. (2) Release the wire harness from the harness holder.
(3) Remove the spring.
(4) Remove the screw (Round: x2).
(5) Remove the DADF Regi Motor.
 Figure 4 j0dd454116 Figure 6 j0dd454118

7. Remove the Left Counter Balance. (Figure 5) 10. Disconnect the ground wire that is connected to the DADF PWB. (Figure 7)
(1) Remove the screw (x4). (1) Remove the screw.
(2) Remove the screw (x2). (2) Remove the ground wire.
(3) Remove the Left Counter Balance.

Figure 7 j0dd454119
Figure 5 j0dd454117
11. Remove the PWB Bracket with attached DADF PWB. (Figure 8)
8. Replace with a new Left Counter Balance. (1) Loosen the screw (x2).
9. Release the clamp and disconnect the connector connected to the DADF PWB. (Figure 6) (2) Remove the PWB Bracket with attached DADF PWB.
(1) Release the clamp (x5).
(2) Disconnect the connector (x9).

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Figure 8 j0dd454120 Figure 10 j0dd454122

12. Remove the Bracket. (Figure 9) 14. Replace with a new Right Counter Balance.
NOTE: Before removing the Bracket, check and note down the position of the scale.
Replacement
(1) Remove the screw (x2).
1. To install, carry out the removal steps in reverse order taking note of the following:
(2) Remove the screw (x2).
(3) Remove the Bracket. NOTE: When securing the Right Counter Balance, install the Bracket back to the position of the
scale that was noted down in step 12 and secure it.

Figure 9 j0dd454121

13. Remove the Right Counter Balance. (Figure 10)

(1) Remove the screw (x4).
(2) Remove the Right Counter Balance.
REP 54.3.2 (SCC) DADF PWB
Parts List on PL 54.3
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
CAUTION
Static electricity may damage electrical parts. Always wear a wrist band during servicing. If a wrist band is
not available, touch some metallic parts before servicing to discharge the static electricity.

1. Remove the DADF Front Cover. (PL 54.2) Figure 2 j0dd454124

• Installation screw: x2 at the bottom
2. Remove the DADF Rear Cover. (PL 54.2) Replacement
• Installation screw: x2 at the rear 1. To install, carry out the removal steps in reverse order.
3. Disconnect the connector (x9) that are connected to the DADF PWB. (Figure 1) 2. When replacing the DADF PWB, remove the SEEP ROM from the old DADF PWB, and install it to the
new one.
(1) Disconnect the connector (x9).
This is because it stores the alignment value of the DADF.
3. Check the software version. Upgrade the version if an old software is installed in the new PWB.

Figure 1 j0dd454123

4. Remove the DADF PWB. (Figure 2)

(1) Remove the screw (x5).
(2) Remove the screw and remove the ground wire.
(3) Remove the DADF PWB.

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REP 54.6.1 (SCC) DADF Feed Clutch REP 54.6.2 Feed Motor Belt
Parts List on PL 54.6 Parts List on PL 54.6
Removal Removal
WARNING WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver> the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking. button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug. breaker, and then unplug the power plug.

1. Remove the DADF Rear Cover. (PL 54.2) Replacement

• Installation screw: x2 at the rear 1. Install the Feed Motor Belt as shown in the figure. (Figure 1)
2. Remove the DADF Feed Clutch. (Figure 1)
(1) Disconnect the connector.
(2) Release the wire harness from the harness holder.
(3) Remove the E-Ring.
(4) Remove the DADF Feed Clutch.

Figure 1 j0dd454126

Figure 1 j0dd454125

Replacement
1. To install, carry out the removal steps in reverse order.
2. After replacement, clear the HFSI counter.
"Chain-Link: 955-828"
REP 54.7.1 Takeaway Roll
Parts List on PL 54.7
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Remove the DADF Front Cover. (PL 54.2)

• Installation screw: x2 at the bottom
2. Remove the DADF Rear Cover. (PL 54.2)
• Installation screw: x2 at the rear Figure 2 j0dd454134
3. Open the Feeder Upper Chute. (Figure 1)
5. Loosen the screw that secure the Pre Regi Motor, relax the Pre Regi Motor tension and remove the Pul-
(1) Open the Feeder Upper Chute. ley. (Figure 3)
(1) Loosen the screw (x3).
(2) Move the Pre Regi Motor in the direction of the arrow.
(3) Remove the Pulley.

Figure 1 j0dd454133

4. Remove the Feeder Lower Chute. (Figure 2)

(1) Remove the screw (x4).
Figure 3 j0dd454135
(2) Remove the Feeder Lower Chute.
6. Remove the Takeaway Roll. (Figure 4)

NOTE: When removing the Takeaway Roll, be careful as the Bearing (Front) and Ball Bearing
(Rear) also get removed at the same time.

(1) Remove the E-Ring.

(2) Remove the Takeaway Roll.

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REP 54.7.2 Rail

Parts List on PL 54.7
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.
Replacement
1. Install the rail to the Pre Regi Roll Chute. (Figure 1)
(1) Install with the hole of the rail facing the rear.

Figure 4 j0dd454136

Replacement
1. To install, carry out the removal steps in reverse order.

Figure 1 j0fu40476
REP 54.7.3 Pre Regi Motor Belt REP 54.7.4 Baffle Solenoid Assembly
Parts List on PL 54.7 Parts List on PL 54.7
Removal Removal
WARNING WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver> the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking. button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug. breaker, and then unplug the power plug.

Replacement Replacement
1. Install the Pre Regi Motor Belt as shown in the figure. (Figure 1) 1. Install the Baffle Solenoid to the Solenoid Bracket as shown in the figure. (Figure 1)

Figure 1 j0dd454137 Figure 1 j0dd454138

2. After replacement, clear the HFSI counter.

"Chain-Link: 955-822"

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REP 54.8.1 Regi Motor Belt REP 54.8.2 DADF Lead Regi Sensor
Parts List on PL 54.8 Parts List on PL 54.8
Removal Removal
WARNING WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver> the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking. button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug. breaker, and then unplug the power plug.

Replacement 1. Remove the DADF Front Cover. (PL 54.2)

1. Install the Regi Motor Belt as shown in the figure. (Figure 1) • Installation screw: x2 at the bottom
2. Remove the DADF Rear Cover. (PL 54.2)
• Installation screw: x2 at the rear
3. Remove the DADF Regi Motor. (Figure 1)
(1) Disconnect the connector.
(2) Release the wire harness from the harness holder.
(3) Remove the spring.
(4) Remove the screw (Round: x2).
(5) Remove the DADF Regi Motor.

Figure 1 j0dd454139

Figure 1 j0dd454140

4. Open the Upper Left Cover. (Figure 2)

(1) Open the Feeder Upper Chute slightly in the direction of the arrow.
(2) Open the DADF Left Upper Cover in the direction of the arrow.
 Figure 2 j0dd454141 Figure 4 j0dd454143

5. Remove the Baffle Solenoid Assembly. (Figure 3) 7. Remove the Lead Regi Sensor Bracket. (Figure 5)
NOTE: Before removing the Baffle Solenoid Assembly, check and note down the position of the (1) Remove the screw.
scale. (2) Remove the Lead Regi Sensor Bracket.
(3) Disconnect the connector.
(1) Disconnect the connector.
(2) Remove the screw (x2).
(3) Remove the Baffle Solenoid Assembly.

Figure 5 j0dd454144

8. Remove the DADF Lead Regi Sensor from the Sensor Bracket. (Figure 6)
Figure 3 j0dd454142 (1) Remove the screw.
(2) Remove the DADF Lead Regi Sensor.
6. Remove the Regi In 1 Chute. (Figure 4)
(1) Remove the screw (x2).
(2) Remove the Regi In 1 Chute.

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REP 54.8.3 Regi Roll

Parts List on PL 54.8
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Remove the DADF Front Cover. (PL 54.2)

• Installation screw: x2 at the bottom
2. Remove the DADF Rear Cover. (PL 54.2)
Figure 6 j0dd454145 • Installation screw: x2 at the rear
3. Remove the DADF Regi Motor. (Figure 1)
Replacement (1) Disconnect the connector.
1. To install, carry out the removal steps in reverse order taking note of the following:
(2) Release the wire harness from the harness holder.
NOTE: When installing the Baffle Solenoid Assembly, align it to the position of the scale that was (3) Remove the spring.
noted down earlier to install it. (4) Remove the screw (Round: x2).
(5) Remove the DADF Regi Motor.

Figure 1 j0dd454140

4. Remove the DADF Lower Cover. (Figure 2)

(1) Remove the Tapping Screw (x2).
(2) Lift the DADF slightly in the direction of the arrow.
(3) Remove the DADF Left Lower Cover.
 Figure 2 j0dd454146 Figure 4 j0dd454148

5. Remove the Regi Out Chute. (Figure 3) 7. Remove the Baffle Solenoid Assembly. (Figure 5)
(1) Disconnect the connector. NOTE: Before removing the Baffle Solenoid Assembly, check and note down the position of the
(2) Remove the screw (x4). scale.
(3) Lift the Regi Out Chute slightly in the direction of the arrow and remove it.
(1) Disconnect the connector.
(2) Remove the screw (x2).
(3) Remove the Baffle Solenoid Assembly.

Figure 3 j0dd454147

6. Open the DADF Left Upper Cover. (Figure 4)

(1) Open the Feeder Upper Chute slightly in the direction of the arrow. Figure 5 j0dd454142
(2) Open the DADF Left Upper Cover in the direction of the arrow.
8. Remove the DADF Left Upper Cover. (Figure 6)

NOTE: When removing the DADF Left Upper Cover, be careful as the spring also gets removed at
the same time.

(1) Loosen the screw.

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(2) Slide the DADF Left Upper Cover in the direction of the arrow to remove it. 10. Remove the Regi In 1 Chute. (Figure 8)
(1) Remove the screw (x2).
(2) Remove the Regi In 1 Chute.

Figure 8 j0dd454151

11. Remove the Lead Regi Sensor Bracket. (Figure 9)

(1) Remove the screw.
Figure 6 j0dd454149 (2) Remove the Lead Regi Sensor Bracket.
(3) Disconnect the connector.
9. Remove the Sensor Assembly. (Figure 7)
(1) Disconnect the connector.
(2) Remove the screw (x2).
(3) Remove the Sensor Assembly.

Figure 9 j0dd454152

12. Remove the Pulley and the Bearing at the rear. (Figure 10)
(1) Remove the E-Ring.
Figure 7 j0dd454150 (2) Remove the Pulley.
(3) Remove the E-Ring.
 (4) Remove the Bearing.

Figure 12 j0dd454155
Figure 10 j0dd454153
Replacement
13. Remove the Bearing at the front. (Figure 11) 1. To install, carry out the removal steps in reverse order taking note of the following:
(1) Remove the E-Ring.
NOTE: When installing the Baffle Solenoid Assembly, align it to the position of the scale that was
(2) Remove the Bearing. noted down earlier to install it.

Figure 11 j0dd454154

14. Remove the Regi Roll. (Figure 12)

(1) Remove the Regi Roll.

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REP 54.9.1 Platen Motor Belt REP 54.9.2 Out Roll

Parts List on PL 54.9 Parts List on PL 54.9
Removal Removal
WARNING WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver> the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking. button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug. breaker, and then unplug the power plug.

Replacement 1. Remove the CIS. (REP 54.2.1)

1. Install the Platen Motor Belt as shown in the figure. (Figure 1) 2. Remove the Exit 1 Roll. (REP 54.10.1)
3. Remove the Left Counter Balance. (REP 54.3.1)
4. Disconnect the connector. (Figure 1)
(1) Disconnect the connector.
(2) Remove the clamp (x2) of the wire harness.
(3) Release the wire harness from the clamp.

Figure 1 j0dd454156

Figure 1 j0dd454157

5. Remove the Bracket. (Figure 2)

(1) Remove the screw.
(2) Remove the Bracket.
 Figure 2 j0dd454158 Figure 4 j0dd454160

6. Remove the Exit Upper Chute. (Figure 3) 8. Remove the Out Sensor Bracket. (Figure 5)
(1) Remove the screw (x4). (1) Remove the screw.
(2) Remove the Exit Upper Chute. (2) Remove the Out Sensor Bracket.

Figure 3 j0dd454159 Figure 5 j0dd454161

7. Remove the Guide Upper Chute. (Figure 4) 9. Move the Guide Chute. (Figure 6)
(1) Remove the screw (x2). (1) Remove the screw.
(2) Remove the Guide Upper Chute. (2) Remove the Arm.
(3) Remove the Tapping Screw (x3).
(4) Remove the Tapping Screw (x2).
(5) Move the Guide Chute.

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(2) Remove the Guide Chute.

Figure 8 j0dd454164

12. Remove the Belt from the Pulley. (Figure 9)

(1) Loosen the screw of the Tension Bracket.
(2) Slide the Tension Bracket in the direction of the arrow.
Figure 6 j0dd454162 (3) Remove the Belt from the Pulley.

10. Remove the Front Link. (Figure 7)

(1) Remove the E-Clip (x2).
(2) Remove the Front Link.

Figure 9 j0dd454165

13. Relax the Platen Motor tension. (Figure 10)

(1) Loosen the screw (x2) that secure the Platen Motor.
Figure 7 j0dd454163 (2) Move the Platen Motor in the direction of the arrow.

11. Remove the Guide Chute. (Figure 8)

(1) Release the DCDC-CIS wire harness from the clamp (x2).
 Figure 10 j0dd454166 Figure 12 j0dd454168

14. Remove the Pulley and the Shoulder Screw and the Spring. (Figure 11) 16. Remove the Platen Rear Link from the shaft and remove the Bearing. (Figure 13)
(1) Remove the E-Ring. (1) Remove the Platen Rear Link from the shaft.
(2) Remove the Pulley. (2) Remove the E-Ring.
(3) Remove the Shoulder Screw. (3) Remove the Bearing.
(4) Remove the Spring.

Figure 13 j0dd454169
Figure 11 j0dd454167
17. Remove the Platen Front Link from the shaft. (Figure 14)
15. Remove the Pulley of the Regi Roll. (Figure 12) (1) Remove the spring.
(1) Remove the E-Ring. (2) Remove the E-Ring.
(2) Remove the Pulley. (3) Remove the Platen Front Link from the shaft.

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Figure 14 j0dd454170 Figure 16 j0dd454172

18. Remove the Bearing. (Figure 15) Replacement

(1) Remove the E-Ring. 1. To install, carry out the removal steps in reverse order.
(2) Remove the Bearing.

Figure 15 j0dd454171

19. Remove the Out Roll. (Figure 16)

(1) Remove the Out Roll.
REP 54.10.1 Exit 1 Roll
Parts List on PL 54.10
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Remove the Takeaway Roll. (REP 54.7.1)

2. Remove the Clutch Bracket. (Figure 1)

NOTE: When removing the Clutch Bracket, be careful as the Gear also gets removed at the same
Figure 2 j0dd454128
time.

(1) Disconnect the connector. 4. Remove the Inverter Chute. (Figure 3)

(2) Release the wire harness from the harness holder. (1) Remove the Bearing.
(3) Remove the spring. (2) Remove the Inverter Chute.
(4) Remove the screw (x2).
(5) Remove the Clutch Bracket.

Figure 3 j0dd454129

5. Loosen the screw that maintains the tension of the DADF Exit Motor. Loosen the tension and remove the
Figure 1 j0dd454127
Belt from the Pulley. (Figure 4)
3. Remove the DADF Feed Motor. (Figure 2) (1) Loosen the screw (x2).
(1) Disconnect the connector. (2) Push the DADF Exit Motor in the direction of the arrow.
(2) Loosen the screw. (3) Remove the Belt from the Pulley.
(3) Remove the screw.
(4) Remove the DADF Feed Motor.

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Figure 4 j0dd454130

6. Remove the Exit 1 Roll. (Figure 5)

(1) Remove the E-Ring.
(2) Remove the Pulley.
(3) Remove the E-Ring.
(4) Remove the Bearing. Figure 5 j0dd454131
(5) Remove the E-Ring.
(6) Remove the Bearing. Replacement
(7) Remove the Exit 1 Roll. 1. To install, carry out the removal steps in reverse order.
REP 54.10.2 Exit Motor Belt REP 54.18.1 Feed Roll
Parts List on PL 54.10 Parts List on PL 54.18
Removal Removal
WARNING WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF <Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver> the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking. button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug. breaker, and then unplug the power plug.

Replacement 1. Remove the Feeder Upper Cover of the Feeder Upper Chute. (Figure 1)
1. Install the DADF Exit Motor Belt as shown in the figure. (Figure 1) (1) Open the Feeder Upper Chute.
(2) Remove the Tapping Screw (x2).
(3) Remove the Feeder Upper Cover.

Figure 1 j0dd454132

Figure 1 j0dd454176

2. Remove the Tension Spring. (Figure 2)

(1) Remove the screw.
(2) Remove the Plate Spring.
(3) Remove the Tension Spring.

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Figure 2 j0dd454177 Figure 4 j0dd454179

3. Remove the Chute Guide. (Figure 3) 5. Remove the KL-Clip at the front and move the Bearing in the direction of the arrow. (Figure 5)
(1) Remove the Chute Guide. (1) Remove the KL-Clip.
(2) Move the Bearing in the direction of the arrow.

Figure 3 j0dd454178
Figure 5 j0dd454180
4. Remove the KL-Clip at the rear and move the Bearing in the direction of the arrow. (Figure 4)
(1) Remove the KL-Clip. 6. Remove the Feeder/Nudger Roll Assembly. (Figure 6)
(2) Move the Bearing in the direction of the arrow. (1) Remove the Feeder/Nudger Roll Assembly.
 Figure 6 j0dd454181 Figure 8 j0dd454183

7. Remove the KL-Clip of the Feed Roll. (Figure 7) Replacement

(1) Remove the KL-Clip. 1. To install, carry out the removal steps in reverse order.
2. For the direction to install the Feed Roll, install it as shown in the figure. (Figure 9)

Figure 7 j0dd454182
Figure 9 j0dd454184
8. Remove the Feed Roll. (Figure 8)
(1) Remove the Feed Shaft. 3. Install the Tension Spring as shown in the figure. (Figure 10)
(2) Remove the Feed Roll.

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REP 54.18.2 Nudger Roll

Parts List on PL 54.18
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Remove the Feeder Upper Cover of the Feeder Upper Chute. (Figure 1)
(1) Open the Feeder Upper Chute.
(2) Remove the Tapping Screw (x2).
Figure 10 j0dd454185 (3) Remove the Feeder Upper Cover.

Figure 1 j0dd454176

2. Remove the Tension Spring. (Figure 2)

(1) Remove the screw.
(2) Remove the Plate Spring.
(3) Remove the Tension Spring.
 Figure 2 j0dd454177 Figure 4 j0dd454179

3. Remove the Chute Guide. (Figure 3) 5. Remove the KL-Clip at the front and move the Bearing in the direction of the arrow. (Figure 5)
(1) Remove the Chute Guide. (1) Remove the KL-Clip.
(2) Move the Bearing in the direction of the arrow.

Figure 3 j0dd454178
Figure 5 j0dd454180
4. Remove the KL-Clip at the rear and move the Bearing in the direction of the arrow. (Figure 4)
(1) Remove the KL-Clip. 6. Remove the Feeder/Nudger Roll Assembly. (Figure 6)
(2) Move the Bearing in the direction of the arrow. (1) Remove the Feeder/Nudger Roll Assembly.

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Figure 6 j0dd454181 Figure 8 j0dd454187

7. Remove the KL-Clip of the Nudger Roll. (Figure 7) Replacement

(1) Remove the KL-Clip. 1. To install, carry out the removal steps in reverse order.
2. For the direction to install the Nudger Roll, install it as shown in the figure. (Figure 9)

Figure 7 j0dd454186
Figure 9 j0dd454188
8. Remove the Nudger Roll. (Figure 8)
(1) Remove the Nudger Shaft. 3. Install the Tension Spring as shown in the figure. (Figure 10)
(2) Remove the Nudger Roll.
 REP 54.20.1 Tension Spring
Parts List on PL 54.20
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

Replacement
1. Install the Tension Spring as shown in the figure. (Figure 1)
(A) Install such that the hook is on the inside.
Figure 10 j0dd454185

Figure 1 j0dd454189

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REP 54.21.1 Retard Roll

Parts List on PL 54.21
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Open the Feeder Upper Chute. (Figure 1)

(1) Open the Feeder Upper Chute.

Figure 2 j0dd454191

3. Remove the Retard Roll Housing Assembly. (Figure 3)

(1) Remove the screw.
(2) Remove the Retard Roll Housing Assembly.

Figure 1 j0dd454190

2. Remove the Feeder Lower Chute. (Figure 2)

(1) Remove the screw (x4).
(2) Remove the Feeder Lower Chute.

Figure 3 j0dd454192

4. Remove the Retard Roll. (Figure 4)

(1) Remove the KL-Clip.
 REP 54.22.1 DADF Out Sensor
Parts List on PL 54.22
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Open the Feeder Upper Chute. (Figure 1)

(1) Open the Feeder Upper Chute.

Figure 4 j0dd454193

5. Remove the Retard Roll. (Figure 5)

(1) Remove the Retard Roll.

Figure 1 j0dd454190

2. Remove the stopper. (Figure 2)

(1) Remove the stopper.

Figure 5 j0dd454194

Replacement
1. To install, carry out the removal steps in reverse order.

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Figure 2 j0dd454195 Figure 4 j0dd454197

3. Remove the Guide Upper Chute. (Figure 3) 5. Remove the DADF Out Sensor from the Sensor Bracket. (Figure 5)
(1) Open the Invert Chute. (1) Disconnect the connector.
(2) Remove the screw (x2). (2) Remove the DADF Out Sensor.
(3) Remove the Guide Upper Chute.

Figure 5 j0dd454198
Figure 3 j0dd454196
Replacement
4. Remove the OUT Sensor Bracket. (Figure 4) 1. To install, carry out the removal steps in reverse order.
(1) Remove the screw.
(2) Remove the Out Sensor Bracket.
REP 54.23.1 DADF Exit Sensor
Parts List on PL 54.23
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Open the Feeder Upper Chute. (Figure 1)

(1) Open the Feeder Upper Chute.

Figure 2 j0dd454191

3. Remove the DADF Exit Sensor Bracket. (Figure 3)

(1) Disconnect the connector.
(2) Remove the screw.
(3) Remove the DADF Exit Sensor Bracket.

Figure 1 j0dd454190

2. Remove the Feeder Lower Chute. (Figure 2)

(1) Remove the screw (x4).
(2) Remove the Feeder Lower Chute.

Figure 3 j0dd454199

4. Remove the DADF Exit Sensor. (Figure 4)

(1) Remove the DADF Exit Sensor.

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REP 54.25.1 DADF Regi Sensor

Parts List on PL 54.25
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Remove the DADF Front Cover. (PL 54.2)

• Installation screw: x2 at the bottom
2. Remove the DADF Rear Cover. (PL 54.2)
Figure 4 j0dd454200 • Installation screw: x2 at the rear
3. Remove the DADF Left Lower Cover. (Figure 1)
Replacement (1) Remove the Tapping Screw (x2).
1. To install, carry out the removal steps in reverse order.
(2) Lift the DADF slightly in the direction of the arrow.
(3) Remove the DADF Left Lower Cover.

Figure 1 j0dd454146

4. Remove the DADF Regi Sensor Bracket. (Figure 2)

(1) Remove the screw.
(2) Remove the DADF Regi Sensor Bracket.
 REP 54.25.2 Tension Spring
Parts List on PL 54.25
Removal
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

Replacement
1. Install the Tension Spring as shown in the figure. (Figure 1)
(A) Install such that the hook is on the inside.
Figure 2 j0dd454173

5. Remove the DADF Regi Sensor from the Sensor Bracket. (Figure 3)
(1) Disconnect the connector.
(2) Remove the screw.
(3) Remove the DADF Regi Sensor.

Figure 3 j0dd454174
Figure 1 j0dd454175
Replacement
1. To install, carry out the removal steps in reverse order.

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REP 99.1.1 (SCC) Safety Critical Components
Removal
WARNING
Any part marked with SCC is a Safety Critical Component. As to replacement of any SCC, the
complete component unit must be replaced. It must never be disassembled or no individual inter-
nal parts of it must be replaced. Further, when a spare part is provided with the instructions, the
CEs are required to follow them.
Installation of any part other than the ones designated by Fuji Xerox Co. Ltd. shall be strictly pro-
hibited because it cannot be guaranteed in quality and safety.

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ADJ 1.1.1 Full/Half Rate Carriage Position Adjustment (A) Jig hole of the rail
(B) Jig hole of the Half Rate Carriage
Parts List on PL 1.6
Purpose
Adjust the position of the Full Rate/Half Rate Carriage.

Adjustment
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Secure the DADF at the service position. (REP 54.1.2)

2. Remove the IIT Right Cover. (PL 1.2) Figure 2 j0fu40554
3. Remove the Right Plate. (PL 1.4)
4. Remove the Platen Glass. (PL 1.4) 8. Install the jigs of the Half Rate Carriage. (Front and rear) (Figure 3)
5. Remove the Lens Cover. (PL 1.4) (1) Install the jigs. (Front and rear)
• Installation screws: x5 at the top (2) Secure by using the screws.
6. Remove the screws (Red) and remove the jigs (x2). (Figure 1)
(1) Remove the screw (Red).
(2) Remove the jig.
(3) Remove the screw (Red).
(4) Remove the jig.

Figure 3 j0hk40131

9. Change the position where the Capstan Pulley is fixed if the jig holes cannot be aligned and the jigs can-
not be installed. (Figure 4)
(1) Loosen the Setscrews (x2).
(2) Turn the Capstan Pulley.
Figure 1 j0hk40130
(3) Align the jig holes.
7. Align the jig hole of the Half Rate Carriage with the jig hole of the Rail. (Front and rear) (Figure 2)

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Figure 4 j0fu40556 Figure 6 j0hk40133

10. Check that the jig holes of the IIT Frame and the Full Rate Carriage are aligned. (Front and rear) (Figure 5)
(1) Install the jigs. (Front and rear)
(2) Secure by using the screws.

Figure 5 j0hk40132

11. Loosen the fixing screw of the Carriage Cable if the jig holes cannot be aligned and the jigs cannot be
installed. (Figure 6)
(1) Loosen the screw.
(2) Move the Full Rate Carriage to align the jig holes.
(3) Tighten the screw.
ADJ 1.1.2 IIT Lead Edge Registration Adjustment
Purpose 1. Enter DC131[715-050].
To adjust the IIT scan timing in the Slow Scan direction and to correct the copy position. 2. Change the value.
• 1 increment: 0.036mm
CAUTION • Increment of the value: The image moves to the Lead Edge.
Avoid using this procedure when performing the adjustment of the Lead Edge Registration. This proce- • Decrement of the value: The image moves to the Tail Edge.
dure should be performed only when the actual IIT Regi is not appropriate. This is because the IIT Lead
Edge Registration affects the precision of the document size detection, etc.
NOTE: Before performing this procedure, make sure that the IOT Lead Edge Registration is appropriate.
(Refer to ’ ADJ 18.1.15 Dual Registration Adjustment Process Flow’ in Chapter 4.)

Check
1. Place the Test Chart (499T 00247) on the Platen Glass correctly and make copies in the following copy
mode:
• Copy Mode: Black
• Paper Size: A3
• Reduce/Enlarge: 100%
• No. of copies: 2
2. Check that the distance between the Lead Edge of the 2nd copy and the reference line is 10.0mm 1.6mm
or the same as the dimension on the Test Chart. (Figure 1)

Figure 1 j0vf41850

3. If the value is not within the specified range, adjust it as follows:

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ADJ 1.1.3 IIT Side Registration Adjustment

Purpose 1. Enter DC131[715-053].
To adjust the IIT scan timing in the Fast Scan direction and to correct the copy position. 2. Change the value.
• 1 increment: 0.0846mm
CAUTION • Increment of the value: The image moves to OUT.
Avoid using this procedure when performing the adjustment of the Side Registration. This procedure • Decrement of the value: The image moves to IN.
should be performed only when the actual IIT Regi is not appropriate. This is because the IIT Side Regis-
tration affects the precision of the document size detection, etc.

NOTE: Before performing this procedure, make sure that the IOT Lead Edge Registration is appropriate.
(Refer to ’ADJ 18.1.15 Dual Registration Adjustment Process Flow’ in Chapter 4.)

Check
1. Load A3 paper into Tray 2.
2. Place the Test Chart (499T 00247) on the Platen Glass correctly and make copies in the following copy
mode:
• Copy Mode: Black
• Paper Tray: Tray 2
• Reduce/Enlarge: 100%
• No. of copies: 2
3. Check that the distance between the side edge of the 2nd copy is within specified value of 10.0mm
2.1mm or the same as the dimension on the Test Chart. (Figure 1)

Figure 1 j0vf41581

4. If the value is not within the specified range, adjust it as follows:

ADJ 1.1.4 IIT Vertical/Horizontal Reduce/Enlarge
Purpose
To correct the horizontal (fast scan)/vertical (slow scan) Reduce/Enlarge ratio for a 100% copy.

CAUTION
Avoid performing this procedure. This procedure should only be performed when the actual IIT magnifi-
cation is not correct.

NOTE: Before performing this procedure, make sure that the IOT horizontal/vertical Reduce/Enlarge
ratios are correct.

Check
1. Place the Test Chart (499T 00247) on the Platen Glass correctly and make a copy in the following copy
mode:
• Copy Mode: Black
• Document Type: Text/Photo
Figure 1 j0vf41852
• Paper: A3
• Reduce/Enlarge: 100% (Figure 2)
• No. of copies: 2
2. Check the 2nd copy for the following: Figure 1

NOTE: Refer to Figures 1 and 2 for this procedure.

(1) At Horizontal Reduce/Enlarge: (Figure 1)

Check that the distance between the two points is 2001mm or the same as the dimension on the
Test Chart.
If the value is not within the specified range, adjust it as follows:
(2) At Vertical Reduce/Enlarge: (Figure 2)
Check that the distance between the two points is 3001.5mm or the same as the dimension on the
Test Chart.
If the value is not within the specified range, adjust it as follows:
(Figure 1)

Figure 2 j0vf41853

Adjustment
Horizontal Reduce/Enlarge Adjustment

NOTE: This adjustment may cause the following secondary problems:

• Deterioration of resolution because of the ASIC digital correction. Also, the TI separation failure will
occur more easily.

1. Change the following NVM values.

• Platen: DC131 [715-702]
• CVT: DC131 [715-703]
• 1 increment: 0.1%

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• Increment of the value: Enlargement direction ADJ 1.1.5 IIT Calibration: DC945
• Decrement of the value: Reduction direction
Purpose
Example of a Vertical Reduce/Enlarge ratio Adjustment
There are a total of 6 adjustments for the IIT calibration - 3 for Side 1 and 3 for Side 2 as follows.
NOTE: If this adjustment causes the shift at the IOT to be absorbed by the IIT, the following secondary
1. <White Reference Adjustment> Calculates and sets the White Reference Correction Coefficient.
problem may occur.
• RGB does not overlap, causing a color shift, while checking error for BW/Color originals and TI sep- When to perform: At shipment and after replacing the Platen Glass, Lamp, Lens Unit, or CCD. Also, CCD
calibration is performed after performing the ’White Reference Adjustment’.
aration failure will occur more easily.
2. <CCD Calibration> Corrects the IIT sensitivity dispersion.
1. Enter DC131[715-051]. When to perform: At shipment and after replacing the Platen Glass, Lamp, Lens Unit, or CCD. Also, CCD
2. Change the value. calibration is performed after performing the ’White Reference Adjustment’.
• 1 increment: 0.1% 3. <Optical Axis Correction> Reads the glass registration position (lead/side) at the platen opening and cal-
• Increment of the value: Enlargement direction culates the amount of registration skew based on the variation from the target value.
• Decrement of the value: Reduction direction When to perform: After replacing the Lens Unit or CCD.
4. <Side 2 Shading Correction> Retrieves the shading data of the White Reference Sheet (jig) for Side 2
Color CIS to check for dirt.
When to perform: At shipment and after replacing the Color CIS or DADF Assembly.
5. <White Reference Adjustment - Side 2> Calculates the reflective ratio dispersion correction value of the
White Reference Sheet for Side 2 Color CIS, and sets the Side 2 Color CIS White Reference Coefficient.
When to perform: At shipment and after replacing the Color CIS or DADF Assembly.
6. <CCD Calibration - Side 2>Performs read color correction of the Side 2 Color CIS. (Color CIS dispersion
correction)
When to perform: At shipment and after replacing the Color CIS or DADF Assembly. Also, ’CCD Calibra-
tion - Side 2’ is performed after performing the ’Side 2 Shading Correction’ and the ’White Reference
Adjustment - Side 2’.

NOTE: Before performing ’White Reference Adjustment’ and ’CCD Calibration’, check that ADJ 1.1.2/
ADJ 1.1.3 IIT Lead/Side Edge Registration is correct. Adjust if necessary.
If the spec is not satisfied, perform ADJ 1.1.1 Full Rate/Half Rate Carriage Position Adjustment.
And, then perform ’White Reference Adjustment’ and ’CCD Calibration’.

NOTE: When the Lens Unit is to be replaced, check that ADJ 1.1.2/ADJ 1.1.3 IIT Lead/Side Edge Regis-
tration is correct before replacing the Lens Unit. Adjust if necessary.
If the spec is not satisfied, perform ADJ 1.1.1 Full Rate/Half Rate Carriage Position Adjustment.
Then, replace the Lens Unit and perform Optical Axis Correction. And, then perform ’White Reference
Adjustment’ and ’CCD Calibration’.

Adjustment
<White Reference Adjustment>

NOTE: Depending on the paper used before performing the White Reference Adjustment, the
DC131[715-106] IIT Paper Code may have to be set. To support individual paper, it is also possible to set
the item to ’0: Use NVM individual paper coefficient’ and enter the appropriate values in NVM715-102 to
105 (Individual Paper Correction Value) to perform the White Reference Adjustment.
The setting values are as follows:
DC131[715-106]
Default setting: 3
0: Use NVM Individual Paper Coefficient (715-102 to 105) (Default value during initialization)
 1: J paper (Factory adjustment value: IIT standard) NOTE: If there is indoor light on the Platen surface which is causing noise interference, the edge
2: P paper detection may not be performed properly.
3: C2 paper (Standard blank paper) (FX/APO/GCO initial setting: Factory default setting) Optical Axis Correction Result: OK/NG
4: Green 100 paper Front Nut Correction Angle: (numeric display)
5: Digital Color Xpression Rear Nut Correction Angle: (numeric display)
6: Color Tech+ • Front/Rear Nut Correction Angle shows a combination of and a numeral.
7: Xerox 4200 Paper • Front Nut items refer to the nuts at the front of the CCD Lens Assembly.
8: Xerox Business • Rear Nut items refer to the nuts at the rear of the CCD Lens Assembly.
9:Green70 Paper • +: Refers to right rotation.
NOTE: Initializing the NVM will cause the value of DC131[715-106] to revert to ’3: C2 paper’ or the • -: Refers to left rotation.
parameter value in ’0: Use NVM individual paper coefficient’. When the NVM has been initialized, • Numeral: Refers to the angle. (Unit: degree)
the value of DC131[715-106] will revert to ’3: C2 paper’ or the setting value of the paper that is being E.g.) When Front Nut Correction Angle: 90 Rear Nut Correction Angle: -45 is displayed
used. Also, when ’0: Use NVM individual paper coefficient’ is used, the parameter values of
Rotate the front nut 90 degrees to the right and the rear nut 45 degrees to the left.
DC131[715-102 to 105] will also be initialized, so record down the parameter values set for each
supported paper of DC131[715-102 to 105] in advance. NOTE: If the value is an abnormal number such as 990, clean the Platen Glass and the mirror, etc.
For the details on NVM initialization, refer to [Handling when NVM has been Initialized] at the end of and start again. This may be due to the light path being blocked.
this section.
5. If ’NG’ is displayed, rotate the nut according to the display to perform correction. (Figure 1)
1. Change the value of NVM [715-106] to match the paper used. The default setting is ’3: C2 Paper’.
NOTE: As it is difficult to control the rotation amount, it is recommended to draw a line on a strip of
2. Enter Diag Mode and select DC945 (IIT Calibration). paper and tape it to the tip of the Box Driver to make a mark as shown in the figure below.
3. Select [White Reference Adjustment].
4. Stack 10 or more sheets of new blank paper (A3 or 11x17’) on the Platen and press < Start >.
5. The setting will be displayed on the White Reference Setup screen.

NOTE: The machine carries out the following operations:

(1) Performs shading to stabilize the IIT state.
(2) Obtains the shading data.
(3) Performs sampling of the white paper data to calculate and set the White Reference Correction
Coefficient. (DC131[715-092 to 096] is set.)
(4) Carries out shading to reflect the result of the White Reference Adjustment.

<CCD Calibration>

1. Enter Diag Mode and select DC945 (IIT Calibration).

2. Select [CCD Calibration].
3. Place the Color Chart (499T 00276) on the Platen Glass and press < Start >.
4. The settings and results are displayed in the CCD Calibration Settings screen. Figure 1 j0hk40134
5. If ’NG’ is displayed, check the chart’s orientation and cleanliness, then clean the CCD and repeat CCD
Calibration. 6. After adjustment, perform [Optical Axis Correction] again.
<Optical Axis Correction> 7. Perform Steps 2 -7 until the result is OK.

1. Enter Diag Mode and select DC945 (IIT Calibration). NOTE: If the result is OK, the operation can be completed even if the number of rotations is still dis-
played.
2. Select [Optical Axis Correction].
3. Open the Platen and press < Start > with nothing placed on the Platen Glass. <Side 2 Shading Correction>
4. The following content will be displayed on the Optical Axis Correction Settings screen.
1. Remove the White Reference Sheet (jig) stored behind the DADF Platen Cushion. (Figure 2)

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• Shading data will be retrieved from 2 positions and automatically output.
Sampling Position #1: The sheet lead edge at 20 mm under the CIS scan position
Sampling Position #2: The sheet lead edge at 30 mm under the CIS scan position
It takes approx. 2 minutes until output
5. After scanning is completed, ’OK’ or ’NG’ will be displayed depending on whether the Shading Data
retrieval has succeeded or failed.

NOTE: Be sure to turn the power OFF then ON after the Side 2 Shading Correction has completed.

6. When it has failed, clean the CIS and execute [Side 2 Shading Correction] again.
7. Select [Stop] and the White Reference Sheet (jig) will return to its original position.
8. Be sure to turn the power OFF then ON after Side 2 Shading Correction has completed.

<White Reference Adjustment - Side 2>

Figure 2 j0hk40139 Depending on the paper used before performing the White Reference Adjustment, the DC131[716-131]
DADF Paper Code may have to be set. To support individual paper, it is also possible to set the item to ’0: Use
2. Load the White Reference Sheet (jig) on the DADF. (Figure 3) NVM individual paper coefficient’ and enter the appropriate values in NVM716-132 to 134 (Individual Paper
Correction Value) to perform the White Reference Adjustment - Side 2.
NOTE:
• Take note of Side 1 and Side 2 (the loading orientation) of the White Reference Sheet. The setting values are as follows:
Load it with the side where [UPPER SIDE < Feed Direction] is recorded facing up.
• If the White Reference Sheet is not loaded before the operation, the DADF will keep on rotat- DC131[716-131]
ing.
Default setting: 3
In that case, turn the power OFF then ON.
0: Use NVM Individual Paper Coefficient (716-132 to 134) (Default value during initialization)
1: J paper (Factory adjustment value: CCD standard)
2: P Paper
3: C2 paper (Standard blank paper) (FX/APO/GCO initial setting: Factory default setting)
4: Green 100 paper
5: Digital Color Xpression
6: Color Tech+
7: Xerox 4200 Paper
8: Xerox Business
9:Green70 Paper

NOTE: Initializing the NVM will cause the value of DC131[716-131] to revert to ’3: C2 paper’ or the
parameter value in ’0: Use NVM individual paper coefficient’. When the NVM has been initialized,
the value of DC131[716-131] will revert to ’3: C2 paper’ or the setting value of the paper that is being
used. Also, when ’0: Use NVM individual paper coefficient’ is used, the parameter values of
DC131[716-132 to 134] will also be initialized, so record down the parameter values set for each
Figure 3 j0hk40140
supported paper of DC131[716-132 to 134] in advance.
3. Enter Diag Mode and select DC945 (IIT Calibration). For the details on NVM initialization, refer to [Handling when NVM has been Initialized] at the end of
this section.
4. Select [Side 2 Shading Correction].
Press < Start >. 1. Change the value of DC131 [716-131] to match the paper used. The default setting is ’3: C2 paper’.
2. Enter Diag Mode and select DC945 (IIT Calibration).
3. Select [White Reference Adjustment - Side 2]. *2: List containing the NVM factory default setting values that is bundled with the machine.
4. Load one sheet of new blank paper (A3 or 11x17’) with a paper type that was mentioned above on the
DADF and press < Start >. Table 1 NVM list (related to White Reference Adjustment)

NOTE: If C2 paper (default setting) is not loaded before the operation, the DADF will keep on rotat- Setting Range NVM Default
ing. In that case, turn the power OFF then ON. Value
Setting List *2
5. After scanning is complete, new RGB setting values will appear on the ’White Reference Adjustment - Default O: Recorded
Side 2’ screen. (DC131 [716-58 to 61] are set.) Minimu Maximu Value X: Not
6. If completed with error, the RGB setting values will be blank. Chain Link Contents m value m value *1 recorded Remarks
7. Be sure to turn the power OFF then ON after White Reference Adjustment - Side 2 has completed. Related to White Reference Adjustment
715 92 WREF_ADJ_R 70 255 140 O Factory Default
715 93 WREF_ADJ_G 70 255 140 O Factory Default
<CCD Calibration - Side 2>
715 94 WREF_ADJ_B 70 255 140 O Factory Default

1. Enter Diag Mode and select DC945 (IIT Calibration). 715 95 WREF_ADJ__BWX 70 255 140 O Factory Default

2. Select [CCD Calibration - Side 2]. 715 96 WREF_ADJ__BWY 70 255 140 O Factory Default

3. Load the Color Chart (499T 00276) on the DADF and press < Start >. 715 102 WREF_ADJ_R (Indi- 0 127 63 X Default Value:
vidual Paper) 63 indicates 0.
NOTE: If the Color Chart (499T 00276) is not loaded before the operation, the DADF will keep on (Correction is
rotating. In that case, turn the power OFF then ON. not performed)
4. The settings and results are displayed in the ’CCD Calibration - Side 2 Settings’ screen. 715 103 WREF_ADJ_G (Indi- 0 127 63 X Default Value:
vidual Paper) 63 indicates 0.
5. If ’NG’ is displayed, clean the Side 2 Color CCD and repeat CCD Calibration - Side 2.
(Correction is
6. Be sure to turn the power OFF then ON after CCD Calibration - Side 2 has completed. not performed)
715 104 WREF_ADJ_B (Indi- 0 127 63 X Default Value:
[Handling when NVM has been Initialized] vidual Paper) 63 indicates 0.
(Correction is
1. The factory default adjustment values of the NVM (NVM data marked with O) can be found in the NVM not performed)
Default Value Setting list that is bundled with the machine. Enter the appropriate values according to the 715 105 WREF_ADJ_BW 0 127 63 X Default Value:
NVM Default Value Setting list. (Individual Paper) 63 indicates 0.
Important values are NVM 715-92 to 96, 106, 716-58 to 61, and 131. (Correction is
2. NVM 715-102 to 105 and 716-132 to 134 are generally not used. not performed)
In the case where they are used, 715-106: 0, 716-131: 0 will be set. After NVM initialization, enter the val- 715 106 IIT Paper Code 0 8 0 O The factory
ues that were recorded before the NVM initialization. Refer to the following NVM list (related to White Ref- default initial set-
erence Adjustment) for the default values. ting value is ’3:
C2 paper’.
*1: Setting values when NVM has been initialized. Related to White Reference Adjustment - Side 2.
716 58 Factory Default SD 0 255 160 O Factory Default
Data B Color Correc-
tion Coefficient
716 59 Factory Default SD 0 255 160 O Factory Default
Data G Color Correc-
tion Coefficient
716 60 Factory Default SD 0 255 160 O Factory Default
Data R Color Correc-
tion Coefficient

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Table 1 NVM list (related to White Reference Adjustment)
Setting Range NVM Default
Value
Setting List *2
Default O: Recorded
Minimu Maximu Value X: Not
Chain Link Contents m value m value *1 recorded Remarks
716 61 Factory Default SD 0 255 160 O Factory Default
Data BW Color Cor-
rection Coefficient
716 132 Individual Paper B 0 127 63 X Default Value:
Color Correction 63 indicates 0.
Coefficient Setting (Correction is
Value not performed)
716 133 Individual Paper G 0 127 63 X Default Value:
Color Correction 63 indicates 0.
Coefficient Setting (Correction is
Value not performed)
716 134 Individual Paper R 0 127 63 X Default Value:
Color Correction 63 indicates 0.
Coefficient Setting (Correction is
Value not performed)
716 131 Paper Code Setting 0 8 0 O The factory
default initial set-
ting value is ’3:
C2 paper’.
ADJ 16.5.1 (SCC) Release Invert Solenoid Nip/Release Pressure NOTE: During the procedure, make sure that the shaft and the roll do not get stuck in place. Leave
them free when loosening/tightening the screws (x2).
Adjustment
(1) Loosen the screws (x2).
Parts List on PL 16.5
Purpose
To correct the nip/release pressure that is applied at the Inverter Dup Roll.

Adjustment
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

1. Remove the SCT/OCT or the Finisher.

2. Open the Inverter. Figure 2 j0tt41002
3. Remove the Inverter Cover. (Figure 1)
(1) Remove the screws (x2). 5. Close the Inverter.
(2) Remove the Inverter Cover. 6. Tighten the screws (x2) that were loosened in Step (4).

NOTE: Take care so as not to over-tighten the screws (x2).

NOTE: Tighten the screws from the front side and make sure that their shafts are not applying force
in slanted direction.

7. Restore the machine to its original state.

Figure 1 j0hk41605

4. Loosen the screws (x2) of the Link to adjust the nip/release pressure. (Figure 2)
Reference: The proper nip/release pressure can be obtained by just loosening and then tightening the
screws (x2) of the Link.

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ADJ 16.5.2 (SCC) Invert Gate Solenoid Position Adjustment

Parts List on PL 16.5
Purpose
To correct the position of the Invert Gate Solenoid.

Adjustment
WARNING
When turning OFF the power switch, make sure that the ’Data’ lamp is not blinking. Press the
<Job Status> button to check that there are no jobs in progress/waiting in the queue. Turn OFF
the power switch and make sure that the screen display has turned OFF and the <Power Saver>
button has stopped blinking.
Turn OFF the main power switch, check that the ’Main Power’ lamp has turned OFF, turn OFF the
breaker, and then unplug the power plug.

Figure 2 j0hk41605
1. Remove the SCT/OCT or the Finisher.
2. Open the Inverter. 5. Loosen the Position Adjustment Screws (x2) of the Invert Gate Solenoid. (Figure 3)
3. Open the tip of the Exit Gate downwards and make sure that it is no longer connected to the Upper Chute. (1) Loosen the screws (x2).
(Figure 1)
Reference: When the Exit Gate is closed, make a copy using any setting other than ’Face Down’ output.

Figure 3 j0tt41004

Figure 1 j0tt41003 6. Raise the Exit Gate and put it in contact with the Upper Chute. Next, gently push the Upper Position
Adjustment Screw of the Invert Gate Solenoid upwards and lock the Invert Gate Solenoid. (Figure 4)
4. Remove the Inverter Cover. (Figure 2) Reference: By locking the Invert Gate Solenoid, the Exit Gate can be kept in closed state.
(1) Remove the screws (x2). (1) Raise the Exit Gate.
(2) Remove the Inverter Cover. (2) Push the upper screw upwards to lock the Invert Gate Solenoid.
 Figure 5 j0tt41006

8. Restore the machine to its original state.

9. Make a copy in 2 Sided Mode.
10. Make a copy using ’Face Down’ output and lock the Invert Gate Solenoid.
11. Open the Inverter and check that the gap between the tip of the Exit Gate and the Upper Chute is 1mm or
less. (Figure 6)
Figure 4 j0tt41005
NOTE: If the gap is more than 1mm, repeat the procedure starting from Step 5.
7. While gently pushing the Lower Position Adjustment Screw downwards, tighten the Upper Position
Adjustment Screw. After that, tighten the Lower Position Adjustment Screw. (Figure 5)

NOTE: If it got pushed down too far and caused the Invert Gate Solenoid to be unlocked, redo the
procedure starting from Step 6.
(1) While pushing the lower screw downwards, tighten the upper screw.
(2) Tighten the lower screw.

Figure 6 j0tt41007

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ADJ 18.1.1 Registration Measuring Cycle (Registration): DC671 ADJ 18.1.2 Registration Control Sensor Check Cycle
Purpose (Registration): DC673
To measure the color registration for 4 colors and display the status by indicating OK/NG (Check or Adjust- Purpose
ment). To check if the misregistration detection system from the MOB Sensor is operating normally.

This cycle performs the color regi measurement that includes the detection of AC component to determine the
This is a self-diagnosis cycle to check that the detection system can operate properly. To verify that the detec-
condition of AC control (Drum Drive, Belt Drive, and Belt Steering, etc), which is one of the color regi compo- tion result is ’Zero Misregistration’, the color shift amount is detected using CUI patch (Cyan monochromatic-
nents.
ity) and the misregistration detected in the MOB sensor is displayed on the UI screen.

• Performs regi measurement to determine the condition of the AC control. This detection result is compared again with the target value to determine the OK/NG (Check or Adjustment)
• Checks that the Belt control etc. are operating normally. result which will be displayed. Correction is not performed.
• Measures/displays the amount of color shift relative to Black in the Fast Scan/Slow Scan direction.
• Displays the result of comparing OK/NG (Check or Adjustment) with the target value. Adjustment
Adjustment 1. Enter DC673.
1. Enter DC671. Switch to the CE mode and select [Registration Control Sensor Check Cycle] according to the following
Switch to the CE mode and select [Registration Measuring Cycle] according to the following steps. steps.
(1) Press and hold the < 0 > button for 5 seconds or longer and then press the < Start > button to switch to (1) Press and hold the < 0 > button for 5 seconds or longer and then press the < Start > button to switch to
CE mode.
CE mode.
(2) Enter the password ’6.7.8.9’ and select [Confirm].
(2) Enter the password ’6.7.8.9’ and select [Confirm].
(3) Select [Tools] on the touch panel.
(3) Select [Tools] on the touch panel.
(4) On the ’Tools’ screen, select ’System Settings’ tab -> [Common Service Settings] -> [Maintenance /
(4) On the ’Tools’ screen, select ’System Settings’ tab -> [Common Service Settings] -> [Maintenance /
Diagnostics].
Diagnostics].
(5) Select [Registration].
(5) Select [Registration].
(6) Select [Registration Control Sensor Check Cycle].
(6) Select [Registration Measuring Cycle].
2. Press the [Start] button.
2. Press the [Start] button.
The measured value and ’OK’ or ’NG’ will be displayed.
’OK’ or ’NG’ will be displayed in the Result column.
3. When the measure value is larger than the target value by 10, ’NG’ (Check or Adjustment) is displayed.
3. When NG (Check or Adjustment) is displayed, refer to the corresponding FIP and correct the problem.
When ’NG’, check that Cyan is being printed and replace the MOB Sensor Assembly.
If the result is NG for both AC/DC, fix the AC problem first.
When Cyan is not being printed, repair the Marking accessories including the Deve.

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ADJ 18.1.3 Registration Control Setup Cycle (Registration): ADJ 18.1.4 Tray 5 Guide Adjustment (Registration): DC740
DC675 Purpose
Purpose To check that the MSI Guide paper width detection is properly carried out.
To set the most appropriate Regi Control correction value for skew etc. at the first execution when replacing the
NOTE:
ROS etc. (details of the relevant parts will be described in the note below).
• This adjustment is performed when the MSI size sensor is replaced and when a size detection error
The Setup Cycle is made up of the following 2 functions. occurs.
• The following procedures can be applied to both the MSI in the machine and the High Capacity
Function 1: Performed right after assembling or during field installation, or when replacing a key part. Also, this Feeder.
is a Regi Control Full Cycle that can be performed in the Diag mode right after the NVM is initialized. Executing
this function corrects the Color Registration into the predefined range. The corrected shift amount for each Procedure
color is saved in the NVM and it is displayed at normal completion. 1. Enter the Diag Mode and select [Maintenance / Diagnostics], then select [Registration].
2. The Tray 5 Guide Adjustment screen is displayed.
Function 2: On entering a setup cycle, the IOT does not start. The Regi Control shift correction amount is dis-
3. Select the [Minimum Size Position] or the [Maximum Size Position] button.
played automatically on the UI screen and is used as a tool for determining the cause when a failure occurs.
4. When the [Minimum Size Position] button is selected.
NOTE: This Diag is to be performed during the following. After that, make sure also to execute [DC671 (1) Follow the instructions on the screen and align the Paper Guides to the minimum size position.
Registration Measuring Cycle]. (2) Press the [Start] button.
• ROS replacement/detachment • ’OK’ appears if the sensor output value is within the specified range. At the same time, the
• IBT Belt replacement/detachment NVM [742-270] MSI Side Guide Minimum Position data is changed.
• Belt Module replacement/detachment • ’NG’ appears if the sensor output value is out of the specified range. If ’NG’, check the guide
position and try again.
NOTE: After the ROS is replaced, set the value of NVM[759-913] from '0' > '1'. 5. When the [Maximum Size Position] button is selected.
After the Registration Control Setup Cycle is automatically executed, it will revert to '0'. (1) Follow the instructions on the screen and align the Paper Guides to the maximum size position.
As the default value becomes '1' after initialization, perform Registration Control Setup Cycle and end it. (2) Press the [Start] button.
Adjustment • ’OK’ appears if the sensor output value is within the specified range.
1. Enter DC675. At the same time, the NVM [742-271] MSI Side Guide Maximum Position data is changed.
Switch to the CE mode and select [Registration Control Setup Cycle] according to the following steps. • ’NG’ appears if the sensor output value is out of the specified range. If NG, check the guide
position and try again.
(1) Press and hold the < 0 > button for 5 seconds or longer and then press the < Start > button to switch to
CE mode. 6. Select [Close] to return to the previous screen.
(2) Enter the password ’6.7.8.9’ and select [Confirm].
(3) Select [Tools] on the touch panel.
(4) On the ’Tools’ screen, select ’System Settings’ tab -> [Common Service Settings] -> [Maintenance /
Diagnostics].
(5) Select [Registration].
(6) Select [Registration Control Setup Cycle].
2. Press the [Start] button.
The shift amount for each color is corrected automatically.
ADJ 18.1.5 MAX Setup
Purpose
To maintain an image quality that consistently brings about customer satisfaction, and to deliver an image
quality that meets the demands of the customer.

NOTE: Perform ’Calibration’ as much as possible during the time of the visit. Also, suggest the ’Calibra-
tion’ to the customer as much as possible during the time of the visit.

MAX Setup Overview

The Diag related to Image Quality for this model is as follows.

1. IOT related (applicable for both copy and print)

• DC950: ATC Sensor Setup (Refer to ADJ 18.1.10 for the detailed procedures)
• DC938: Procon On / Off Print(Refer to ADJ 18.1.9 for the detailed procedures)
• DC991: Adjust Toner Density (Refer to ADJ 18.1.12 for the detailed procedures)
• DC924: TRC Adjustment(Refer to ADJ 18.1.7 for the detailed procedures)
• DC931: Density Uniformity Adjustment(Refer to ADJ 18.1.8 for the detailed procedures)
2. IIT/IPS related (applicable for copy only)
• DC945: IIT Calibration (Refer to ADJ 1.1.5 for the detailed procedures)
• DC919: Color Balance Adjustment (MAX Setup) (Refer to ADJ 18.1.6 for the detailed procedures)
• Color Balance, Color Shift (Access from User Interface)
3. Others
• DC612: Color Test Pattern Print Figure 1 j0hs41854
• Calibration (Access from User Interface) (applicable for both copy and print)
• Color Balance and Image Quality on the printer driver, Image Quality on the PC application (appli- [Reference: IOT Density Adjustment Procedure Info]
cable for print only)
1. When setting the output image density to match the standard status
During the visit, when a problem with the image quality has been determined or when there is a request
from the customer regarding image quality, perform the adjustment according to the following flow. (The target density cannot be changed)
[MAX Setup flow] (Figure 1) -> Perform Calibration
2. When changing the output image density in IOT
(As shown below, both (1) and (2) are possible, but (1) is easier to perform)
(As Color Balance for easy copy and Color Balance for print also exist aside from that for the IOT, use
them also)
-> (1) DC924: Change with TRC Adjust.
-> (2) Change with Delta RADC Target Manual Correction Amount (NVM).
’+/-xx’ in the table are the upper and lower limit ranges used by the actual controls (The values will be kept
within these limits))

Table 1
Name Adjustment Area Y M C K
ADC Target H High Density +/-65 +/-65 +/-65 +/-30
752-754 752-755 752-756 752-757
ADC Target L4 High Density +/-55 +/-55 +/-55 -
752-746 752-747 752-748 -

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Table 1 ADJ 18.1.6 Color Balance Adjustment (MAX Setup): DC919
Name Adjustment Area Y M C K Purpose
ADC Target L3 Medium Density +/-35 +/-35 +/-35 +/-35 To perform fine adjustment of the center value of the low density/medium density/high density output balance
752-742 752-743 752-744 752-745 for each color Y, M, C and K (Black) for copy images.
ADC Target L2 Medium Density +/-20 +/-20 +/-20 +/-30
The center of color adjustment in Customer Mode will be changed by this setup.
752-738 752-739 752-740 752-741
ADC Target L1 Low Density +/-10 +/-10 +/-10 +/-15
• This adjustment is only applicable to the copy function.
752-734 752-735 752-736 752-737
• Perform this adjustment only when requested by the customer.

3. When temporarily changing the density of Toner in the Developer Housing Assy
Operation Content
1. User can select the color balance adjustment value from -4 to +4 (9 levels) for low density, middle density,
(Basically, the output image density will not change)
and high density outputs for each Y, M, C, K (Black) color, respectively.’0’ is the default value. The image
(Even if it is changed here, after a period of normal use the toner density will be controlled to return to the will become lighter (lower density) from -1 to -4, and darker (higher density) from +1 to +4.
ATC target)
2. Image adjustment is carried out in the TRC section of the IIT/IPS according to the set value.
-> DC991: Change with Adjust Toner Density.
3. Keep the set value as the NVM of the IISS.
4. When changing the density of Toner in the Developer Housing Assy, and then maintaining the change.
4. When color mode is ’B/W’, the adjustment value for ’K’ becomes effective.
(Basically, the output image density will not change)
-> Change with Delta ATC Target Manual Correction Amount (NVM)
Adjustment
’+/-xx’ in the table are the upper and lower limit ranges used by the actual controls (The values will be kept 1. Enter DC919.
within these limits)) Switch to the CE mode and select [Color Balance Adjustment] according to the following steps.
(1) Press and hold the < 0 > button for 5 seconds or longer and then press the < Start > button to switch to
Table 2 CE mode.
Name AdjustmentArea Y M C K (2) Enter the password ’6.7.8.9’ and select [Confirm].
(3) Select [Tools] on the touch panel.
ADC Target Toner Density +/-33 +/-33 +/-33 +/-33
(4) On the ’Tools’ screen, select ’System Settings’ tab -> [Common Service Settings] -> [Maintenance /
753-070 753-071 753-072 753-073
Diagnostics].
(5) Select [MAX Setup].
5. When changing the Vdeve (*For specific defects, not necessary for normal use.)
(6) Select [Color Balance Adjustment].
(Basically, the output image density will not change)
2. Change the values of high density/medium density/low density for Y/M/C/K respectively within the range
-> Change with Delta RADC Target Manual Correction Amount (NVM)
of -4 to 4 on the DC919 screen and press < Start >. Then, visually check the copy image quality to ensure
’+/-xx’ in the table are the upper and lower limit ranges used by the actual controls (The values will be kept that it meets the customer’s requirements.
within these limits))

Table 3
Name AdjustmentArea Y M C K
ADC Target M Photoreceptor voltage +/-55 +/-55 +/-55 +/-35
752-750 752-751 752-752 752-753
ADJ 18.1.7 TRC Adjustment (MAX Setup): DC924 ADJ 18.1.8 Density Uniformity Adjustment (MAX Setup): DC931
Purpose Purpose
Manual Density Adjustment. Manually sets the offset amount of the ADC-LUT created by the ADC patch and By adjusting the IN-OUT direction of the ROS light exposure amount (M/C rear-front), the IN-OUT uneven
finely adjusts the gradation. density of each of the colors YMCK is corrected independently.

NOTE: When performing this adjustment, make sure that there is no problem with the IOT. After perform- NOTE: There are usually no problems adjusting in primary color, but even if the uneven density is cor-
ing the auto gradation adjustment, only perform adjustment for density, especially highlight or central gra- rected for each individual color by the status, environment and machine difference of the M/C image
dation when necessary. developing unit, the RGB and Gray for secondary/process color may not necessarily be corrected in
equivalence. In this case, it is possible to specifically adjust the uneven density for RGB or the specified
Adjustment Overview color the customer wishes to adjust.
1. The gradation adjustment amount can be set from the screen in 1/128 units (-128 to +127) for the L/ M/H In this case, however, as the unevenness in density for each single color for YMCK may worsen instead,
gradation of each color Y, M, C and K. (0 indicates no adjustment. + numbers increase the density, and - be sure to check the primary colors after secondary/process color adjustment and adjust the density to
numbers reduce the density) the desired level of the customer.
2. The ’Scope’ on the screen can be used to set separately whether the TRC_Adjust applies to the printer Primary colors are Y, M, C and K; secondary colors are R, B and G printed with 2 of the Y, M and C col-
and the copier. ors; process color is gray color printed with all 3 colors Y, M and C.
3. Upon entering the adjustment screen, the “Manual LUT Adj. Value” for the L/M/H of each of the colors [Y],
[M], [C] and [K] and the status of the ’Scope’ will be displayed. NOTE: Although the standard density (Cin) of the test patterns is Low: 20% and Mid: 60%, change the
Cin% on the screen if it differs from the density specified by the customer. (However, the total for Y, M, C,
4. The ’Manual LUT Adj. Value’ for each color can be changed on the adjustment screen.
K is restricted to 240% or below.)
5. ’None’, ’Copy & Print’ or ’Copy Only’ is displayed for the status of the ’Scope’. This setting can be changed
from the screen. Description:
6. When the [Start] button on the screen is selected, the corresponding NVM is updated for the ’Manual LUT
• There are 2 functions: [PG Output] and [Adjustment].
Adj. Value’ and ’Scope’ status displayed on the screen.
<PG Output Mode>
Adjustment
1. Enter DC924. • The 3 types of In/Out Built-in PG is output for the Primary Colors, Secondary/Process Colors, and Single
Switch to the CE mode and select [TRC Adjustment] according to the following steps. Color specified from the YMCK 4 colors. (As the PG for Primary Colors and Secondary/Process Colors
(1) Press and hold the < 0 > button for 5 seconds or longer and then press the < Start > button to switch to consist of multiple colors, they will be output as the same PG regardless of the color specified)
CE mode. • The output mode will output one sheet in 4C mode. Paper size and type depend on the selected tray. (1 to
(2) Enter the password ’6.7.8.9’ and select [Confirm]. 4 can be selected using Chain-Link in the UI Diag)
(3) Select [Tools] on the touch panel. • The PG output Procon setup conditions for Potential Control and Toner Supply Control are the same as
(4) On the ’Tools’ screen, select ’System Settings’ tab -> [Common Service Settings] -> [Maintenance / in Customer mode settings.
Diagnostics]. • When doing PG output it is necessary to run the Minisetup that can be found in Procon setup.
(5) Select [MAX Setup].
(6) Select [TRC Adjustment].
2. Change the values of high density/medium density/low density for Y/M/C/K respectively within the range
of -128 to +127 on the DC924 screen and press < Start >. Then, visually check the copy image quality to
<Adjustment Mode>
ensure that it meets the customer’s requirements.
3. Select ’Scope’ from the following: • The Form Pattern Adjustment (1 to 10), Form Pattern Adjustment Level (1 to 6) (T2: 1 to 9) and Position
• None Adjustment (5 areas: B, C, D, E, F) found in the In/Out Adjustment Settings of the specified color can be
• Copy & Print set from the screen.
• Copy Only

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• The items and the setting range for the Density Uniformity Adjustment are as follows. 1. Load A3 paper into Tray 1.
2. Switch to the CE mode and select [Density Uniformity Adjustment] according to the following steps.
Table 1 Specification
(1) Press and hold the < 0 > button for 5 seconds or longer and then press the < Start > button to switch to
Item Display Description Setting Range CE mode.
shape(1 to 10) Each of the 4 colors: Specify correction shape and pattern ’1’~’10’ (2) Enter the password ’6.7.8.9’ and select [Confirm].
Y, M, C, and K – NVM is displayed during the (3) Select [Tools] on the touch panel.
entry. (4) On the ’Tools’ screen, select ’System Settings’ tab -> [Common Service Settings] -> [Maintenance /
– Each of the 4 values on the Diagnostics].
screen can be changed (5) Select [MAX Setup].
Level(1 to 6) (T2: 1 to Each of the 4 colors: Form Pattern Adjustment Level speci- ’1’~’6’ (T2: ’1’~’9’) (6) Select [Density Uniformity Adjustment].
9) Y, M, C, and K fication
3. Specify Tray 1 (A3 Paper) in [Paper Supply].
– NVM is displayed during the
entry. 4. Select [Full Color] on the top right of the screen for Sample Print and select [Print].

– Each of the 4 values on the NOTE:

screen can be changed. • When confirming the density and balance of all the colors, select [Full Color], and when con-
Position Adjustment Each of the 4 colors: ’Position Adjustment’ screen selec- ’-256’~’256’ (T2: ’- firming the density of a specific color, select [Single Color].
Y, M, C, and K tion button 17’~’17’) • When [Single Color] is selected, select the color to print from Y, M, C, K.
– NVM is displayed during the
entry in the ’Position Adjustment’ 5. 2 sheets of the test pattern will be output in the sequence of Primary Color, Secondary/Process Color.
screen. (Figure 1)
– Each of the values of the 5 parts
(B, C, D, E, F) on the ’Position
Adjustment’ screen can be
changed.
Sample Printout Each of the 4 colors: Built-in PG Pattern Print Cin specifica- 0~100
Cin% Y, M, C, and K tion
Coverage1, – The options can be changed
Coverage2 (2 types) from the screen.
Sample Printout Select 1 from Types: Built-in PG Pattern Print Color Selec- 2 Types: Full
Full Color(Primary tion Button Color(Primary Col-
Colors, Secondary/ – The options can be changed ors, Secondary/Pro-
Process Colors), or from the screen. cess Colors), Single
Single Color – Coverage 1: Density of the thin Color
part of the side band of the built-
in PG pattern (20%)
– Coverage 2: Density of the thick
part of the side band of the built- Figure 1 j0ms40912
in PG pattern (60%)
6. In the test pattern that is output, check the In-Out density of each of Y, M, C and K. Choose and determine
Inclination(- Each of the four col- Correction Shape Inclination Specifi- ’-17’~’17’
the In-Out density distribution from the following 10 patterns.
17~17)(T2) ors of Y, M, C, K cation
– Display NVM during the entry. [Chart of patterns that are dark or light in the center [Patterns: 1, 2, 3, 4]] (Figure 2)
– Each of the 4 values can be
changed individually from the
screen.

Adjustment
<Primary, Secondary/Process Color Rough Adjustment Procedure>
 Figure 2 j0hs41869 Figure 4 j0hs41866

[Chart of patterns that have a dark Out-Board [front] [Patterns: 7 & 9]] (Figure 3) 7. After determining the pattern in Step 6, choose and determine the density level from the following figures.
It is recommended to enter Level 3 first and check the change in density before proceeding.
[For checking the levels of Patterns 1 & 3 (dark in the center)] (Figure 5)

Figure 3 j0hs41865

[Chart of patterns that have a light Out-Board [front] [Patterns: 5,6,8,10 ] (Figure 4) Figure 5 j0hs41870(T2)

[For checking the levels of Patterns 2 & 4 (light in the center)] (Figure 6)

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Figure 6 j0hs41871(T2)

[For checking the levels of Patterns 7 & 9 (dark Out-Board)] (Figure 7)

Figure 8 j0hs41868(T2)

8. Enter the correction color, shape, level confirmed in Step 6.7, and select [Save].
9. After the input is complete, select [Full Color] for Sample Printout.
10. Select [Print] again to output the test pattern.
11. Repeat Steps 4 to 10 until the density for every color is even. If other fine adjustment is needed, perform
fine adjustment by following the procedure in <Primary, Secondary/Process Color Fine Adjustment Pro-
cedure>.
12. When adjustment for primary color is completed, check the In-Out density in the same way for second-
ary/process color as follows.
13. Configure the following settings and select [Print].
Figure 7 j0hs41867(T2)
• Tray: Tray 1 (Check that A3 paper is loaded.))
• Output pattern: Secondary/Process Color
[For checking the levels of Patterns 5,6,8,10 (light Out-Board)] (Figure 9) 14. Perform the following Steps 4 to 10 to adjust the density of Secondary/Process Color. If other fine adjust-
ment is needed, perform fine adjustment by following the procedure in <Primary, Secondary/Process
Color Fine Adjustment Procedure>.
<Primary, Secondary/Process Color Fine Adjustment Procedure>

In the rough adjustment procedure, the samples were printed and patterns and levels adjusted. The fine
adjustment procedure for samples whose levels cannot be matched is described below.

1. As in the rough adjustment procedure, print the sample and choose the pattern level.
2. After selection, refer to the following figure and determine the area that needs to be fine-tuned. (Figure 9)
 Figure 9 j0ms40922(T2)
Figure 10 j0pa60009
3. Compare the sample with Figure 9 above. Determine which position (B, C, D, E or F) needs to be fine-
tuned. 2. Printout the sample with [Print] again after adjustment and check the adjustment result.
4. Select [Position Adjustment]. 3. Readjust if necessary.
• The ’Position Adjustment’ screen is displayed. 4. Press [OK] after confirming the numbers.
5. Determine the color and area that needs to be adjusted. Fine adjustment is possible by increasing/
decreasing the number in the ’Position Adjustment’ screen.
• (Increasing the value will make the color darker.)
• (Decreasing the value will make the color lighter.)

NOTE: As there is a limit to the adjustment amount, the current value can be changed by up to +/-
256(T2: +/-17) when levels 1 to 6 (T2: 1 to 9) are selected for the fine adjustment, and although val-
ues outside this range can be input, they will not have any adjustment effect.

6. After entering the value, select ’Next’. Print the pattern again and check the density. Repeat Steps 1 and 5
until the density is even.
<How to Adjust Inclination> (T2)

1. Adjust the density distribution based on the printout sample. (Adjustment amount is -17~17)
The greater the value, the greater the adjustment amount.

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ADJ 18.1.9 Procon On / Off Print (MAX Setup): DC938 Table 1

There are 2 modes in Procon On / Off Print, namely Procon ’On’ Print mode Screen Display Name Y M C K
and Procon ’Off’ Print mode. Measured ADC Mini1 H RADC_Mini1 RADC_Mini1 RADC_Mini1 RADC_Mini1
[H][Y] [H][M] [H][C] [H][K]
The details are as follows.
752-264 752-265 752-266 752-267
• Procon ’On’ Print mode: Procon+TRC Adjustment is enabled. Measured ADC Mini2 H RADC_Mini2 RADC_Mini2 RADC_Mini2 RADC_Mini2
• Procon ’Off’ Print mode: Status of IOT elements. [H][Y] [H][M] [H][C] [H][K]
Procon ’On’ Print mode and Procon ’Off’ Print mode are described separately below. 752-288 752-289 752-290 752-291
ADC Patch Cin M - - - -
Procon ’On’ Print - - - -
ADC Target M RADC Correction RADC Correction RADC Correction RADC Correction
Purpose Target Value Target Value Target Value Target Value
Create Minisetup and Job End Patch with the same settings as the Customer Mode. Check the color density of [M][Y] [M][M] [M][C] [M][K]
the printed sample and the related settings for each type of Process Control for occurrences of hidden failures. 752-586 752-592 752-598 752-604
ADC Measured M RADC [M][Y] RADC [M][M] RADC [M][C] RADC [M][K]
Use this mode during:
752-236 752-237 752-238 752-239
1. Density check ADC Measured Mini1 M RADC_Mini1 RADC_Mini 1 RADC_Mini1 RADC_Mini 1
2. Process Control related NVM check [M][Y] [M][M] [M][C] [M][K]

3. Process Control hidden failure check 752-260 752-261 752-262 752-263

ADC Measured Mini2 M RADC_Mini2 RADC_Mini2 RADC_Mini2 RADC_Mini2
Overview [M][Y] [M][M] [M][C] [M][K]
• Upon entering the adjustment screen, the following NVM table or the Read button will be displayed.
752-284 752-285 752-286 752-287
(However, a blank screen will appear upon entry if there is failure.)
ADC Patch Cin L4 ADC_Cin[L4][Y] ADC_Cin[L4][M] ADC_Cin[L4][C] -
• When the [Start] is selected on the screen, Minisetup will be executed in 4C mode (paper type according
to tray settings: Depending on settings, Cycle out may happen once after Minisetup). 1 sheet of the built- 752-018 752-019 752-020 -
in PG ’Pcon PG’ will be printed and the job patch created. (The Tray and screen are selectable: Default is ADC Target L4 RADC Correction RADC Correction RADC Correction -
200C for Tray 1). Target Value Target Value Target Value
• The PCON output conditions for Potential Control, Toner Supply Control, and ADC Gradation Control [L4][Y] [L4][M] [L4][C]
are the same as in Customer mode settings. 752-585 752-591 752-597 -
• After the procedure is completed, the following updated NVM table or the Read button will be displayed. ADC Measured L4 RADC [L4][Y] RADC [L4][M] RADC [L4][C] -
Screen display and stored NVM table (NVM is recorded in the item name and Chain-Link No.) 752-232 752-233 752-234 -
ADC Measured Mini1 L4 RADC_Mini1 RADC_Mini1 RADC_Mini1 -
Table 1 [L4][Y] [L4][M] [L4][C]
Screen Display Name Y M C K 752-256 752-257 752-258 -

ADC Patch Cin H ADC_Cin[H][Y] ADC_Cin[H][M] ADC_Cin[H][C] ADC_Cin[H][K] ADC Measured Mini2 L4 RADC_Mini2 RADC_Mini2 RADC_Mini2 -
[L4][Y] [L4][M] [L4][C]
752-026 752-027 752-028 752-029
752-280 752-281 752-282 -
ADC Target H RADC Correction RADC Correction RADC Correction RADC Correction
Target Value Target Value Target Value [H][C] Target Value [H][K] ADC Patch Cin L3 ADC_Cin[L3][Y] ADC_Cin[L3][M] ADC_Cin[L3][C] ADC_Cin[L3][K]
[H][Y] [H][M] 752-014 752-015 752-016 752-017
752-587 752-593 752-599 752-605 ADC Target L3 RADC Correction RADC Correction RADC Correction RADC Correction
Measured ADC H RADC [H][Y] RADC [H][M] RADC [H][C] RADC [H][K] Target Value Target Value Target Value Target Value
[L3][Y] [L3][M] [L3][C] [L3][K]
752-240 752-241 752-242 752-243
752-584 752-590 752-596 752-602
ADC Measured L3 RADC [L3][Y] RADC [L3][M] RADC [L3][C] RADC [L3][K]
752-228 752-229 752-230 752-231
 Table 1 Table 1
Screen Display Name Y M C K Screen Display Name Y M C K
ADC Measured Mini1 L3 RADC_Mini1 RADC_Mini1 RADC_Mini1 RADC_Mini1 ADC Sensor Fail (Com- ADC Sensor Fail - - -
[L3][Y] [L3][M] [L3][C] [L3][K] mon to 4 colors) 752-189 - - -
752-252 752-253 752-254 752-255 ADC Minisetup Fail ADC_MiniSetup_ ADC_MiniSetup_ ADC_MiniSetup_ ADC_MiniSetup_
ADC Measured Mini2 L3 RADC_Mini2 RADC_Mini2 RADC_Mini2 RADC_Mini2 Fail [Y] Fail [M] Fail [C] Fail [K]
[L3][Y] [L3][M] [L3][C] [L3][K] 752-203 752-204 752-205 752-206
752-276 752-277 752-278 752-279 ATC Target ATC Correction ATC Correction ATC Correction ATC Correction
ADC Patch Cin L2 ADC_Cin[L2][Y] ADC_Cin[L2][M] ADC_Cin[L2][C] ADC_Cin[L2][K] Target Value [Y] Target Value [M] Target Value [C] Target Value [K]
752-010 752-011 752-012 752-013 752-005 752-006 752-007 752-008
ADC Target L2 RADC Correction RADC Correction RADC Correction RADC Correction Measured ATC Average ATC Average ATC Average ATC Average ATC Average
Target Value Target Value Target Value Target Value Value [Y] Value [M] Value [C] Value [K]
[L2][Y] [L2][M] [L2][C] [L2][K] 752-371 752-372 752-373 752-374
752-583 752-589 752-595 752-601 Measured ATC Ampli- ATC Amplitude [Y] ATC Amplitude [M] ATC Amplitude [C] ATC Amplitude [K]
ADC Measured L2 RADC [L2][Y] RADC [L2][M] RADC [L2][C] RADC [L2][K] tude 752-375 752-376 752-377 752-378
752-224 752-225 752-226 752-227 ATC Average Fail ATC Average Fail ATC Average Fail ATC Average Fail ATC Average Fail
ADC Measured Mini1 L2 RADC_Mini1 RADC_Mini1 RADC_Mini1 RADC_Mini1 [Y] [M] [C] [K]
[L2][Y] [L2][M] [L2][C] [L2][K] 752-379 752-380 752-381 752-382
752-248 752-249 752-250 752-251 ATC Amplitude Fail ATC Amplitude ATC Amplitude Fail ATC Amplitude ATC Amplitude
ADC Measured Mini2 L2 RADC_Mini2 RADC_Mini2 RADC_Mini2 RADC_Mini2 Fail [Y] [M] Fail [C] Fail [K]
[L2][Y] [L2][M] [L2][C] [L2][K] 752-383 752-384 752-385 752-386
752-272 752-273 752-274 752-275 Charged Voltage BCR_DC_OUT BCR_DC_OUT [M] BCR_DC_OUT [C] BCR_DC_OUT[K]
ADC Patch Cin L1 ADC_Cin[L1][Y] ADC_Cin[L1][M] ADC_Cin[L1][C] ADC_Cin[L1][K] [Y]
752-006 752-007 752-008 752-009 754-002 754-003 754-004 754-005
ADC Target L1 RADC Correction RADC Correction RADC Correction RADC Correction Bias Setting BIAS_DC_OUT BIAS_DC_OUT BIAS_DC_OUT BIAS_DC_OUT
Target Value Target Value Target Value Target Value [Y] [M] [C] [K]
[L1][Y] [L1][M] [L1][C] [L1][K] 754-006 754-007 754-008 754-009
752-582 752-588 752-594 752-600 LD Power LD_OUT [Y] LD_OUT [M] LD_OUT [C] LD_OUT [K]
ADC Measured L1 RADC [L1][Y] RADC [L1][M] RADC [L1][C] RADC [L1][K] 754-010 754-011 754-012 754-013
752-220 752-221 752-222 752-223 Vdeve (Procon ’On’ Print) Vdeve_PCON_P Vdeve_PCON_PS Vdeve_PCON_PS Vdeve_PCON_PS
ADC Measured Mini1 L1 RADC_Mini1 RADC_Mini1 RADC_Mini1 RADC_Mini1 S [Y] [M] [C] [K]
[L1][Y] [L1][M] [L1][C] [L1][K] 754-082 754-083 754-084 754-085
752-244 752-245 752-246 752-247 Vdeve (Procon ’Off’ Print) Vdeve_Standard Vdeve_Standard_ Vdeve_Standard_ Vdeve_Standard_
ADC Measured Mini2 L1 RADC_Mini2 RADC_Mini2 RADC_Mini2 RADC_Mini2 _PS [Y] PS [M] PS [C] PS [K]
[L1][Y] [L1][M] [L1][C] [L1][K] 754-535 754-536 754-537 754-538
752-268 752-269 752-270 752-271 Vdeve Upper Limit Correction Vdeve Correction Vdeve Correction Vdeve Correction Vdeve
ADC Patch Fail ADC Patch Fail [Y] ADC Patch Fail [M] ADC Patch Fail [C] ADC Patch Fail [K] Upper Limit_PS Upper Limit_PS Upper Limit_PS [C] Upper Limit_PS [K]
752-190 752-191 752-192 752-193 [Y] [M]
ADC Shutter Open Fail ADC Shutter - - - 754-527 754-528 754-529 754-530
(Common to 4 colors) Open_Fail Vdeve Lower Limit Correction Vdeve Correction Vdeve Correction Vdeve Correction Vdeve
752-187 - - - Lower Limit_PS Lower Limit_PS Lower Limit_PS [C] Lower Limit_PS [K]
ADC Shutter Close Fail ADC Shutter - - - [Y] [M]
(Common to 4 colors) Close_Fail 754-523 754-524 754-525 754-526
752-186 - - -

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Table 1 (1) Check that there is no ’NG’ in a failed result. If there is ’NG’, carry out failure correction.
Screen Display Name Y M C K (2) Check the printed PG sample. Check the density and color shift of the medium/high density areas,
and the reproduced density and color shift of the highlights.
Vcf (Procon ’On’ Print) CF_PCON [Y] CF_PCON [M] CF_PCON [C] CF_PCON [K]
• When there are problems with the reproduced medium/high density, go to Step (3).
754-612 754-614 754-616 754-618
• When there are problems with the reproduced highlight density, go to Step (4).
Vcf (Procon ’Off’ Print) [Current] [Current] [Current] [Current]
CF_Standard [Y] CF_Standard [M] CF_Standard [C] CF_Standard [K] • When there no problems with the abovementioned, go to Step (5).
(3) Check the reproduced medium/high density as follows:
754-539 754-540 754-541 754-542
Vcf Upper Limit Correction CF Correction CF Correction CF Correction CF Table 2
Upper Limit [Y] Upper Limit [M] Upper Limit [C] Upper Limit [K]
St-ep Check Data Check Method When out of range
754-311 754-312 754-313 754-314
Vcf Lower Limit Correction CF Correction CF Correction CF Correction CF 1 • ADC Target H Check that the Measured ADC H i. Check the ATC Target/Mea-
Lower Limit [Y] Lower Limit [M] Lower Limit [C] Lower Limit [K] • Measured ADC H is within the range of +/-30 bit of sured ATC Average. If the Mea-
the ATC Target. sured ATC Average is not in the
754-315 754-316 754-317 754-318
range of ATC Target 20 bits,
Process Speed Previous Panel Previous Panel Previous Panel Previous Panel adjust in DC991Tone Up/Down
Speed [YMC] Speed [YMC] Speed [YMC] Speed [K] and run ProconON Print again
753-164 753-164 753-164 753-165 and check it.
Temperature Temperature - - - ii. Compare with DC612 Pattern
752-346 - - - No. 16 (ProconPG) and check
Humidity Humidity - - - the effect of ADC Gradation Con-
trol. (Output the pattern in DC612
752-347 - - -
with ADC Gradation Control
Temperature Fail Temperature - - - OFF.)
Sensor Fail
->If the sample output in DC612
752-350 - - - is NG, go to step 2.
Humidity Fail Humidity Sensor - - - 2 • ADC Target M • Check that the Measured i. If the Measured ADC M is out of
Fail ADC M is within the range of
• Measured ADC the range with Vdeve not either
752-351 - - - M +/-30 bit of the ATC Target. Upper Limit or Lower Limit,
• Check that Vdeve is not check ATC Target/Measured
• Vdeve
Adjustment • Vdeve Upper
either Vdeve Upper Limit or ATC Average. If the Measured
1. Enter DC938. Vdeve Lower Limit. ATC Average is not in the range
Limit
of ATC Target +/20 bits, adjust
Switch to the CE mode and select [Procon ’On’ Print] according to the following steps. • Vdeve Lower in DC991Tone Up/Down and run
(1) Press and hold the < 0 > button for 5 seconds or longer and then press the < Start > button to switch to Limit ProconON Print again and check
CE mode. it.
(2) Enter the password ’6.7.8.9’ and select [Confirm].
(3) Select [Tools] on the touch panel.
(4) On the ’Tools’ screen, select ’System Settings’ tab -> [Common Service Settings] -> [Maintenance /
Diagnostics].
(5) Select [MAX Setup].
(6) Select [Procon On / Off Print].
(7) Select [Procon ’On’ Print].
2. Load A3 paper into Tray and press [Start]. (A specific tray and screen can be selected. Default: Tray1 and
200C)
1 sheet of the built-in PG ’Pcon PG’ is output and the execution result is displayed.
3. Check the image quality of the print in Procon ’On’ status with the data displayed in image quality.
 Table 2 (4) Check the reproduced highlight density as follows:
St-ep Check Data Check Method When out of range
Table 3
2 i. Compare with DC612 Pattern
No. 16 (ProconPG) and check Step Check Data Check Method When out of range
the effect of ADC Gradation Con- 1 • ADC Target L1, Check that the Measured ADC L1, a. Check ATC Target/Measured ATC
trol. (Output the pattern in DC612 L2, L3, L4 L2, L3 and L4 is within the range of +/ Average.
with ADC Gradation Control • Measured ADC -30 bit of the ATC Target. If the Measured ATC Average is not in
OFF.) Also check ProconOFF L1, L2, L3, L4 the range of ATC Target +/-20, adjust
Print to see the effect of electrical in Tone Up/Down and run ProconON
potential setting. (Output Pro- Print again and check it.
conOFF Print with ADC Grada-
tion Control OFF and the b. Compare with DC612 Pattern No. 16
standard potential set up.) (ProconPG) and check the effect of
->If ProconOFF Print is also NG, ADC Gradation Control. (Output the
troubleshoot the photoreceptor pattern in DC612 with ADC Gradation
(potential), development and/or Control OFF.)
transfer. Replace the Photore- ->If the sample output in DC612 is also
ceptor unit, developer/Devel- NG, run ProconOFF Print to check the
oper Housing and Transfer effect of electrical potential setting.
part(s). (Output ProconOFF Print with ADC
Gradation Control OFF and the stan-
If ProconOFF Print is OK,
replace the ADC Sensor unit. dard potential set up.
->If ProconOFF Print is also NG, trou-
ii. When Vdeve has reached the
bleshoot the photoreceptor (potential),
Vdeve Upper Limit or Vdeve
development and/or transfer. Replace
Lower Limit (5), check step 3. the Photoreceptor unit, developer/
Developer Housing and Transfer
part(s).
If ProconOFF Print is OK, replace the
ADC Sensor unit.

(5) Check the following data in order and carry out the procedure only when necessary.

Table 4
Step Check Data Check Method When out of range
1 • ATC Target • Check that the Measured ATC a. Adjust to ATC Target 20 bits in
• Measured ATC Average is in the range of ATC DC991Toner Up/Down.
Average Target +/-20 bits.
b. If DC991Toner Up/Down does not
enable the Measured ATC Average to
be smaller, check the parts (Toner Dis-
pensor, Empty Sensor, etc.) related to
toner supply for any problem.

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Table 4 • After the procedure is completed, the following updated NVM table or the Read button will be displayed.
Step Check Data Check Method When out of range Each NVM in the display is the same as for Procon ’On’ Print.

2 • Temperature • Check if the temperature and --

humidity are greatly different
Adjustment
• Humidity
from the MC installation envi- 1. Enter DC938.
ronment (environment of the Switch to the CE mode and select [Procon On / Off Print] according to the following steps.
machine inside). (Use your (1) Press and hold the < 0 > button for 5 seconds or longer and then press the < Start > button to switch to
physical senses). CE mode.
3 • Vdeve • Compared Vdeve with Vdeve Vdeve is expected to be set in the (2) Enter the password ’6.7.8.9’ and select [Confirm].
• Vdeve Upper Upper or Lower Limit. The range. However, if Vdeve is equal to (3) Select [Tools] on the touch panel.
Limit closer Vdeve is to Upper Limit, Vdeve Upper Limit and the density is
(4) On the ’Tools’ screen, select ’System Settings’ tab -> [Common Service Settings] -> [Maintenance /
the more difficult it is to repro- low, or if Vdeve is equal to Vdeve
Vdeve Lower Diagnostics].
duce the density. The closer Lower Limit and the density is high, the
Limit (5) Select [MAX Setup].
Vdeve is to Lower Limit, the density is out of Procon Control and
easier it is to reproduce the abnormal. In such a case, troubleshoot (6) Select [Procon On / Off Print].
density. the photoreceptor (potential), devel- (7) Select [Procon ’Off’ Print].
opment and transfer. 2. Load A3 paper into Tray and press [Start].
->Replace the Photoreceptor unit,
1 sheet of the built-in PG ’Pcon PG’ is output and the execution result is displayed.
developer/Developer Housing, and
Transfer part(s). The following problems can be isolated by turning the Procon OFF.
Other than the above, there is no prob- The difference from Procon ’On’ is shown in Table 5 below.
lem even if Vdeve is the same as the
Vdeve Upper Limit or Vdeve Lower Table 5
Limit. OFF Items For isolating the problem (concept)
1 Turn OFF the Potential Control and print For medium/high density problems, differentiate between
Procon ’Off’ Print
the Standard Potential Settings. developing/transfer problems in the status of IOT elements
and Potential Control problems due to Procon ADC.
Purpose
2 Turn OFF the ADC Gradation Control. When reproduced highlights are poor, differentiate
Create Minisetup and Job End Patch with the status of the IOT elements (in Standard Grid Voltage Mode, ADC (Note) between problems with the IOT itself and problems with the
Gradation Control is OFF) and check the color density of the printed sample and the related settings for each
ADC Gradation Adjustment.
type of PCON for occurrences of hidden failures. Isolate the problems by comparing with PCON ON Print.

Use this mode during: Compare the sample of Procon ’On’ with that of Procon ’Off’ and adjust with the following.

NOTE: To determine whether the problem is related only to ADC Gradation Control, compare a
1. Density check sample (Sample with ADC Gradation Control OFF) of Pattern No. 16 (ProconPG) output in DC 612
2. Process Control related NVM check with Procin ON Print (Sample with ADC Gradation ON). This helps to isolate the problem more eas-
3. Process Control hidden failure check ily.
Overview
• Upon entering the adjustment screen, the following NVM table or the Read button will be displayed.
(However, a blank screen will appear upon entry if there is failure.)
• When the [Start] button on the screen is pressed, Minisetup will be executed in 4C mode (paper type
according to tray settings: Other than 308mm, Cycle out once after Minisetup). 1 sheet of the built-in PG
’Pcon PG’ will be printed and the job patch created. (A specific tray and screen can be selected. Default:
Tray 1 and 200C)
• The PCON output conditions do not follow the Customer mode settings. Grid Voltage Control is the Stan-
dard Grid Voltage Mode. ADC Gradation Control is OFF. Toner Supply Control is the same as in Cus-
tomer mode settings.
ADJ 18.1.10 ATC Sensor Setup (MAX Setup): DC950 ADJ 18.1.11 Belt Edge Learn (Sub System): DC956
Purpose Purpose
To acquire the sensitivity correction values ’Correction Coefficient’ and ’Correction Offset’ for adjusting the Input the form of the belt end into the memory of the machine to print in alignment with the form of the belt.
ATC sensor output from the bar code numbers which display the sensitivity attribute in every ATC sensor. The
bar code numbers are set in NVM ’Bar Code Number’ manually from this adjustment screen. This adjustment is required during:

When this adjustment is required: • Belt replacement/desorption

NOTE: For details on DC956 Diag, refer to ’6.4 Service Mode’ in Chapter 6.
• Developer replacement
• ATC Sensor replacement Adjustment
Overview 1. Enter DC956.
• Upon entering the adjustment screen, the NVM values ’Bar Code Number’, ’Correction Coefficient’ and Switch to the CE mode and select [Belt Edge Learn] according to the following steps.
’Correction Offset’ for each of the colors [Y], [M], [C] and [K] will be displayed. (1) Press and hold the < 0 > button for 5 seconds or longer and then press the < Start > button to switch to
• The ’Bar Code Number’ value displayed on the adjustment screen can be rewritten with the Keypad. CE mode.
• By selecting the [Start] button on the screen, the NVM ’Bar Code Number’, ’Correction Coefficient’ and (2) Enter the password ’6.7.8.9’ and select [Confirm].
’Correction Offset’ for each of the colors [Y], [M], [C] and [K] will be updated after calculation based on the (3) Select [Tools] on the touch panel.
’Bar Code Number’ value displayed on the screen at that time. The ’Correction Coefficient’ and ’Correc- (4) On the ’Tools’ screen, select ’System Settings’ tab -> [Common Service Settings] -> [Maintenance /
tion Offset’ screen displays will also be updated at the same time.
Diagnostics].
Adjustment (5) Select [Sub System].
1. Enter DC950. (6) Select [Belt Edge Learn].
Switch to the CE mode and select [ATC Sensor Setup] according to the following steps. 2. Click the [Start] button.
(1) Press and hold the < 0 > button for 5 seconds or longer and then press the < Start > button to switch to The form of the belt is digitized and stored in the machine automatically.
CE mode.
(2) Enter the password ’6.7.8.9’ and select [Confirm].
(3) Select [Tools] on the touch panel.
(4) On the ’Tools’ screen, select ’System Settings’ tab -> [Common Service Settings] -> [Maintenance /
Diagnostics].
(5) Select [MAX Setup].
(6) Select [ATC Sensor Setup].
2. Input the number indicated on the replaced sensor into the Bar Code Number on the screen and press the
[Start] button.
Check that the ’Correction Coefficient’ and ’Correction Offset’ have been changed.

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ADJ 18.1.12 DC991 Adjust Toner Density (MAX Setup) (3) Select [Tools] on the touch panel.
(4) On the ’Tools’ screen, select ’System Settings’ tab -> [Common Service Settings] -> [Maintenance /
Purpose Diagnostics].
Adjusts toner density with Tone Up and Tone Down.
(5) Select [MAX Setup].
Mode for performing Tone Up and Tone Down. (6) Select [Adjust Toner Density ].
2. Input the required numbers (-99 to +99) in Up/Down for Y, M, C and K on the screen.
Table 1 Density Up for positive values.
Item Overview Density Down for negative values.
3. Click the [Start] button.
Tone Up No paper feed. Supplies toner at specified time.
4. Check the image quality and repeat the procedure until the appropriate density is obtained.
Tone Down No paper feed. Stops toner supply.

This adjustment becomes necessary in the following cases:

• The difference between the current ATC Target Value and the ATC Measured Value is large (more than
20bit)
• When you want to change the toner density intentionally
Overview
Machine operation:

• At No Paper Run, the equivalent number of sheets for Max [Maximum number of Down sheets in the four
colors, Maximum number of Up sheets in the four colors] is processed. In fact, as the IOT only operates
up to the equivalent of the max A4 L 60 sheets, even if a value above 60 is set from the UI, operation will be
by that of 60 sheets.
• For XERO/DEVE, this is the same as the case for normal images. Xfer2nd Retract, Output OFF. Output is
also OFF for 1st. Follow Diag No Paper Mode for Jam detection etc.
• During the operation, the V-Transport is stopped and the Fusing cannot be driven. -> Considered as
Standby status (no rotation, and the temperature is controlled in the same way as in Standby)
• After No Paper Run of the number of sheets specified above, Cycle Down is carried out after X’fer 2nd
Contact and Belt 2 rotation. The Develper is also rotated during this period (deletes blank paper and per-
form mixing during this period)
Procon operation:

• Toner supply control settings are as follows and does not follow the settings in Customer mode. After the
operation, the Customer mode settings are restored.
• Potential Control, ADC Gradation Control and Auto Gradation Control are the same as in Customer
mode settings.
Toner supply control:

• Operates according to Up and Down settings for each color.

Adjustment
1. Enter DC991.
Switch to the CE mode and select [Adjust Toner Density] according to the following steps.
(1) Press and hold the < 0 > button for 5 seconds or longer and then press the < Start > button to switch to
CE mode.
(2) Enter the password ’6.7.8.9’ and select [Confirm].
ADJ 18.1.13 UI Touch Panel Origin Point Correction
Purpose
To align the position of the buttons on the display and the Touch Panel so that the user can select the contents
on the display using the Touch Panel.

Perform this adjustment when the UI PWB and the Control Panel are replaced.

NOTE: To adjust, use the touch pen provided or a pen with tip of radius 1mm or below, and take care not
to damage the surface of the UI screen.

Adjustment
1. Turn off both the power and main power.
2. While pressing the 3 keys, [0], [1], [3] on the Control Panel Keypad at the same time, turn on the main
power.
3. Release the Keys when [1/6] is displayed on the Panel. (Figure 1)
Figure 2 j0fu40239

5. Using your finger, touch the intersections of the vertical and horizontal lines, P1 to P9, in sequence.
When P1 is pressed, the following is displayed and the buzzer sounds. (Figure 3)

Figure 1 j0ki61020

4. The following will appear on the display. (Figure 2)

Figure 3 j0fu40240

Each time you press the intersections from P2 to P9 using your finger, the number will increase sequen-
tially from 1->9.
6. After pressing P9, Origin Point Correction is carried out and the following screen will appear for a moment
when the corrected data has been saved. (Figure 4)

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Figure 4 j0fu40241 Figure 6 j0fu40243

7. If the correction has failed, the following screen appears. (Figure 5) 9. Turn the power OFF.
If correction has failed, repeat Steps 1 to 9 again.

Figure 5 j0fu40242

8. When the Origin Point Correction is complete, the following screen is displayed. (Figure 6)
Press on the 4 circled intersections. (In any order.)A black box will be displayed on the pressed parts and
remains until the next input.
The buzzer sounds when the correction is complete -> Origin Point Correction complete.
The buzzer does not sound if the correction has failed -> Perform correction again.
ADJ 18.1.14 Firmware Version Upgrade 2. Turn the power of the PC and the printer ON. Check that the IP Address/Subnet Mask are already input so
that they can communicate with each other.
Purpose
NOTE: For IOT port settings, check that the SNMP and Port 9100 are enabled and the UDP of the
This procedure is performed to update the machine firmware (ESS, IOT, IISS, DADF, FAX, Finisher, HCF), or
SMP is running. (Start the CentreWare Internet Services. Select [Properties], [Securities] and
when reinstallation of the machine firmware is required due to failure of some sort.
[Enable Port] in this order and insert check mark at the UDP of SNMP.)
NOTE: Firmware upgrade for Fax Card NOTE: Check that the output destination of the default printer driver at the PC becomes LPT1.
1. When the firmware of the Fax Card is upgraded, the Activity Report that is stored in the Fax Card
3. Click to run the Firmware Version Upgrade Tool (FWDLMgr.exe).
will be initialized.
4. Select [Agree] on the Firmware Version Upgrade Tool (License Agreement).
• Before performing the upgrade, print out the Activity Report in advance. After performing the
upgrade, pass the Activity Report to the customer. 5. Select the Machine Model from the pull down menu of the Machine Model column on the selection screen
for machine models and files.
<Obtaining the Firmware>
6. Click the downloaded file from the Firmware column on the selection screen for machine models and
files, and click [Next].
Download the Firmware Version Upgrade Tool (FXDLMgr.exe) and the machine Firmware from the following
Select detailed version to display each ROM version in the downloaded file.
location when upgrading the machine Firmware.
7. Select the connection method between the printer and the PC on the Communication Interface selection
[APO/GCO] screen, and select [Next]. (Servicing time: Approx. 15min)

NOTE: Check that the output destination of the default printer driver at the PC becomes LPT1.
• Refer to APO RTS Docushare.
8. Press the Search button on the selection screen on the Printer/MF machine to search for devices con-
NOTE: Downloading both software from the web site may take some time (depending on the environ- nected to this Network.
ment) because of the file size. Hence, download the software into the PC (PSW) in advance before visit-
The Scope of Search button is for searching in other networks.
ing the customer.
9. The devices that can be specified on the selection screen for Printer/MF machines are displayed in the
NOTE: Connection Cables Printer/MF machines column. Insert check marks into the checkboxes and select [Next].
• 499T 07773: LAN Cable (Cross 1m) 10. The Firmware update status appears on the ’Updating’ screen.
• 499T 07776: USB Cable (2m) After completion, the results screen appears.
NOTE: Precautions during installation 11. Select the [Close] button on the results screen. (Firmware upgrade complete.)
The downloaded data is a compressed file. Decompress the data before downloading them into the NOTE: After downloading ends, the IOT will automatically reboot.
printer.

Procedure
There are two ways to download the machine Firmware - the DLD method (USB1.1/2.0) and the PJL method <DLD method (USB1.1/2.0)>
(Port9100: Network).
1. Turn OFF the machine.
When downloading by DLD method (USB1.1/2.0), it is necessary to change to the download mode. 2. Connect the PC to the printer with the USB cable. (Figure 1)

When downloading by PJL method (Port9100), no setting at the machine is required.

<Firmware Download>

1. Select a compressed file (download data) that is compatible with the printer specifications from the URL
of the TSC, and download it into the desired folder on the PC.
2. Decompress the downloaded compressed file (download data).

<PJL job method (Port 9100: Network)>

1. Connect the PC to the printer with the LAN cable (Cross).

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ADJ 18.1.15 Dual Registration Adjustment Process Flow

Clean
This is the dual registration adjustment overview. (Figure 1)

The adjustment need not be performed for everything. Use to following to determine whether the adjustment is
needed and perform the required items.

Situations where the adjustment is deemed to be necessary is as follows:

• When installing the M/C

• When replacing parts (paper transportation related parts, transfer related parts, Fusing Unit)
• When removing and re-installing replacement-relevant parts
• When using a paper type (size included) that is different from the one that was used at the last adjustment
• When the temperature and humidity has changed significantly since the last adjustment
Determination whether adjustment is needed and the target adjustment value
Figure 1 j0hs64004
Check and measure the current values of the various items, compare them to the target value and adjust those
3. Turn the machine and the PC ON. items that are ’NG’.
4. Set the printer to Download Mode.
The target values were determined while taking the dispersion of each element into consideration. Hence,
(1) Turn the main power of the printer ON while pressing down on the [Power Saver] button. when these values are met, it is sufficient to satisfy the allowance for the final dual registration.
(2) The progress bar will be displayed on the UI screen for approx. 10 seconds.
(3) The UI screen will turn completely black for 7 seconds. However, not being able to meet these target values do not necessarily mean that the specs are not satisfied.
(4) [Download Mode] is displayed on the screen and the system enters the download mode. Therefore, request for the customer to check the end result and make the final decision.
5. In case of USB1.1 connection, cancel the opening of ’Add/Remove Hardware Wizard’.
Pre-adjustment operation
6. Click to run the Firmware Version Upgrade Tool (FWDLMgr.exe).
Perform this adjustment after replacing the Reg Unit or the Feeder/Tray.
7. Select [Agree] on the Firmware Version Upgrade Tool (License Agreement).
8. Select the Machine Model from the pull down menu of the Machine Model column on the selection screen
for machine models and files.
9. Click the downloaded file from the Firmware column on the selection screen for machine models and
files, and click [Next].
Select detailed version to display each ROM version in the downloaded file.
10. Select the connection method between the printer and the PC on the Communication Interface selection
screen, and select [Next].
(Servicing time: Approx. 15min)
11. The devices that can be specified on the selection screen for Printer/MF machines are displayed in the
Printer/MF machines column. Insert check marks into the checkboxes and select [Next].
12. The Firmware update status appears on the ’Updating’ screen.
After completion, the results screen appears.
13. Select the [Close] button on the results screen. (Firmware upgrade complete.)

NOTE: After downloading ends, the IOT will automatically reboot.

 ADJ 18.1.16 Parallelism Adjustment
Purpose
To equalize the nip pressures in the IB-OB direction between the 2nd BTR Roll and the 2nd BTR Backup Roll,
as well as between the Fusing Heat Roll and the Fusing Belt Assembly. If there are differences at the nip in the
IB-OB direction, the paper might turn during the transfer and causes the image to elongate. This adjustment
reduces the trapeziodal slant that is caused by the difference at the nip in the IB-OB direction to be within the
permissible range. The max. permissible difference is 0.6mm.

Check
NOTE: This procedure is one in a series of compulsary procedures that has to be performed in
sequence.
ADJ 18.1.16,ADJ 18.1.17,ADJ 18.1.18,ADJ 18.1.19,ADJ 18.1.20,ADJ 18.1.21

NOTE: Before starting this series of adjustments, check that the Paper Profiles and Alignment Profiles of
the Custom Paper are not selected by entering the System Administrator Mode and selecting [Tools] >
[Paper Tray Settings] > [Custom Paper Name/Color] (check that ’No Name’ is displayed).

NOTE: Check that the HFSI Counter of 2nd BTR Unit (954-813) has not reached the threshold value and
that it is installed properly. If the threshold value has been exceeded, replace the 2nd BTR Unit.

1. Refer to ’How to access the UI Diag’ to enter the Diag Mode.

2. Registration > System Registration Adjustment > Paper Supply - Tray A3 Plain (A3) > Adjusted Side -
Side 1 > Number of Sheets - 3 > Print.
3. (Figure 1) Select the last printout and designate the Lead Edge as (LE). Measure the lengths of 1A and 1B
Figure 1 (j0pi41456)
in units of mm as shown in the figure.

Figure 1 Measurement of Side Line Lengths at the IB and OB sides (j0pi41450)

4. Calculate the difference between the length of IB Image (1B) and length of OB Image (1A) (by 1A-1B) and
check whether it is within 0.3mm of the target adjustment value. If it is within the target value, proceed to
’ADJ 18.1.17 Side 1/Side 2 Side Skew Adjustment’.
5. If the calculated value is larger than the target value, note down the value and proceed with the following
adjustment procedure.

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Adjustment NOTE: The movement range for the scale is between (-5) to (+3). An increment of 1 in the scale is
1. Remove the 2nd BTR Assembly. (REP 14.1.4) equal to a change of 0.35mm.
Example
NOTE: Rotate each cam in CW or CCW direction as shown in the following figure. Place the 2nd
If the calculated value is (-3): rotate the cam 3 scales in the CCW direction.
BTR on a level surface with its front side facing towards you and adjust the cam at the front. Next,
turn the 2nd BTR 180 degree and adjust the cam at the rear. If the calculated value is (+1): rotate the cam 1 scale in the CW direction.

Figure 2 Releasing the 2nd BTR Cam (j0hk41821) Figure 3 Adjusting the 2nd BTR Cam (j0hk41822)

(IB side: rear side)

Use the value that was noted down to calculate the amount for parallelism adjustment.
Rotate the cam by the same amount, but in the opposite direction to those at OB side. The movement
Amount for Parallelism Adjustment (cam movement amount) = (1A-1B)/0.35
range for the scale is between (+5) to (-3).
Change the cam position at the IN/OUT of the 2nd BTR by the following procedure. At that time, pull the
lever of the cam to remove the clutch, and then rotate the cam. 2. Repeat the check. If the result is OK, proceed to ’ADJ 18.1.17 Side 1/Side 2 Side Skew Adjustment’. If it
persists as ’NG’, proceed with the next procedure.
(OB side: front side)
3. Remove the 2nd BTR Assembly and inspect it. Visually check to see whether the gears of the 2nd BTR
If the Amount for Parallelism Adjustment is positive, turn the cam in the CW direction. If it is negative, turn
Assembly have worn out. If the 2nd BTR Assembly parts are worn out or damaged, replace the 2nd BTR
it in the CCW direction. Use the adjustment amount as the calculated amount to move the cam (scale
Assembly.
count).
4. If the 2nd BTR Assembly parts are neither worn out nor damaged, replace the assembly in the machine
and check that it is installed properly.
5. Return to the beginning of this adjustment and perform the check.
6. If the result of the check persistently remains as ’NG’, check the paper for elongation.
7. Perform ’ADJ 18.1.17 Side 1/Side 2 Side Skew Adjustment’.
Check the paper for elongation
Check for paper elongation at the Fusing.

1. Open the Paper Tray that is being checked.

2. Remove 3 sheets of paper (A3) from the Tray.
3. Measure the paper width in the IB-OB direction at the Lead Edge and Tail Edge of the paper.
4. Load the pre-measured paper into the Tray and print Test Pattern.
5. Measure the paper width in the IB-OB direction at the Lead Edge and Tail Edge of the paper.
6. If the difference between the measured values are 0.4mm and above, replace the Fusing Assembly.
ADJ 18.1.17 Side 1/Side 2 Side Skew Adjustment
Purpose
To align the paper edge at the IB side to the image position on the Transfer Belt. The side skew adjustment for
Side 1 is done by changing the physical position of the Registration Transport of the Paper Tray Module. For
Side 2, it is adjusted by changing the shape of the image. The max. permissible difference is 1mm.

Check
NOTE: This procedure is one in a series of compulsary procedures that has to be performed in
sequence.
ADJ 18.1.18,ADJ 18.1.19,ADJ 18.1.20,ADJ 18.1.21

1. Refer to ’How to access the UI Diag’ to enter the Diag Mode.

2. DC129: Registration > System Registration Adjustment > Paper Supply - Tray A3 Plain (A3) > Adjusted
Side - Side 2 > Number of Sheets - 3 > Print.
3. (Figure 1) Select the last printout and designate the Lead Edge as (LE 2). Put the Side 2 face up. Keep the
OB side facing towards you and turn the paper upside down to designate Side 1 as (LE 1). Measure the Figure 2 Measurement of Skew at IB of Side 2 (j0hs41850)
lengths of 2A and 2B in units of mm as shown in the figure.
5. If the calculated value is larger than the target value, note down the value and proceed to the ’Side 1 Skew
Adjustment’ procedure.
6. Flip the paper over and perform check on Side 2 in the same way. Calculate the difference between the
length of Side Regi at IB of LE (2C) and length of Side Regi at IB of TE (2D) (by 2C-2D) and check whether
it is within 0.4mm of the target adjustment value. If it is within the target value, proceed to ’ADJ 18.1.18
Perpendicularity Adjustment’.
7. If the calculated value is larger than the target value, note down the value and proceed to the ’Side 2 Skew
Adjustment’ procedure.
Side 1 Skew Adjustment
Use the value that was noted down to calculate the amount for skew adjustment.

Amount for Skew Adjustment (NVM adjustment amount)= (2A-2B)/0.1

1. Enter DC131 ’NVM Read / Write’ and add the Amount for Skew Adjustment of Side 2 to the NVM location
759-139. (For negative values, use the minus (-) key.)
2. Repeat the check to make sure that the Side 1 Side Skew is within the target value.
Figure 1 Measurement of Skew at IB of Side 1 (j0pi41453) 3. Perform Side 1 Side Skew Adjustment.

4. Calculate the difference between the length of Side Regi at IB of LE (2A) and length of Side Regi at IB of
Side 2 Skew Adjustment
TE (2B) (by 2A-2B) and check whether it is within 0.4mm of the target adjustment value. If it is within the Use the value that was noted down to calculate the amount for skew adjustment.
target value, proceed to ’Side 2 Side Skew Check’.
Amount for Skew Adjustment (NVM adjustment amount) = (2C-2D)/0.1

1. Enter DC131 ’NVM Read / Write’ and add the Amount for Skew Adjustment of Side 2 to the NVM location
759-140. (For negative values, use the minus (-) key.)
2. Repeat the check to make sure that the Side 2 Side Skew is within the target value.
3. Perform ’ADJ 18.1.18 Perpendicularity Adjusment’.

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ADJ 18.1.18 Perpendicularity Adjustment

Purpose
To adjust the image skew of the Lead Edge to be within the spec. The max. difference is 0.6mm.

Check
NOTE: This procedure is one in a series of compulsary procedures that has to be performed in
sequence.
ADJ 18.1.16,ADJ 18.1.17,ADJ 18.1.18,ADJ 18.1.19,ADJ 18.1.20,ADJ 18.1.21

1. Refer to ’How to access the UI Diag’ to enter the Diag Mode.

2. DC129: Registration > System Registration Adjustment > Paper Supply - Tray A3 Plain (A3) > Adjusted
Side - Side 2 > Number of Sheets - 3 > Print.
3. Select the last printout and designate the Lead Edge as (LE 2). As the printout is output to the Output Tray
with the Side 2 facing up, the Lead Edge of Side 1 is underneath and the Tail Edge of Side 2 comes later.
Designate Side 1 as (LE 1).
Figure 2 j0pi41851
4. Measure the lengths of 3A and 3B in units of mm as shown in (Figure 1).

Adjustment
NOTE: As all procedures in this adjustment require that the machine remains powered, make sure that
the machine does not get blacked out during the operation.

NOTE: If the entered change values exceed the range indicated in the NVM locations 759-070 and 759-
071, any attempt at printing will cause ’RC Data Over Range Fault (089-617)’ to occur.
1. Use the value that was noted down to calculate the amount for perpendicularity adjustment.
Perpendicularity/0.05 = Amount for Perpendicularity Adjustment
2. Enter DC131 ’NVM Read / Write’ and follow the conditions below to input the adjustment amount into the
NVM.
Add the current value of NVM [759-137] to the Amount for Perpendicularity Adjustment to find the calcu-
lated value.
[759-137] + [Amount for Perpendicularity Adjustment] = [Calculated Value]
If the calculated value is positive
Figure 1 Perpendicularity Measurement of Side 1 (j0pi41850) • Compare the value of NVM [759-070] to the calculated value. If the calculated value is larger, input
the value of NVM [759-070] into NVM [759-137] (Side 1 Skew Offset).
5. Flip the paper over and measure the lengths of 3C and 3D as shown in (Figure 2). • Compare the value of NVM [759-070] to the calculated value. If the calculated value is smaller, input
6. Calculate the perpendicularity by using the following procedure and compare it with the target adjust- the calculated value into NVM [759-137] (Side 1 Skew Offset).
ment value. If the calculated value is negative
(1) Calculate X = 3A-3C • Compare the value of NVM [759-071] to the calculated value. If the calculated value is smaller (fur-
(2) Calculate Y = 3B-3D ther away from ’0’), input the value of NVM [759-071] into NVM [759-137] (Side 1 Skew Offset).
(3) Calculate Perpendicularity = 1.444x(X-Y)/2 • Compare the value of NVM [759-071] to the calculated value. If the calculated value is larger, input
the calculated value into NVM [759-137] (Side 1 Skew Offset).
Check that calculated Perpendicularity is within 0.3mm of the target adjustment value. If it is within the
target value, proceed to ’ADJ 18.1.19 Side 1 Lead/Side Registration Adjustment’. In the same way for Side 2, add the current value of NVM [759-138] to the Amount for Perpendicularity
Adjustment to find the calculated value. Similar to Side 1, obtain the value to input into NVM [759-138]
7. If the calculated value is larger than the target value, note down the value and proceed with the Perpen-
dicularity Adjustment procedure. (Side 2 Skew Offset) by comparing the calculated value with either NVM [759-070] or NVM [759-071]
depending on its sign (+ or -).
ADJ 18.1.19 Side 1 Lead/Side Regi Adjustment Lead/Side Registration Adjustment
Purpose 1. Add the lead edge adjustment amount to the current value in the NVM for the paper weight selected in
Paper Output, in order to change the NVM value. (Changed Value=Current Value + Adjustment Value)
To adjust the transfer-related paper position so that the Lead and Side Registration of Side 1 is within the spec.
Enter this changed value in all the NVM locations for the other paper weights listed on Table 1, in order to
The max. difference is Lead 0.7mm, Side 1.2mm. change the settings. This has allowed the machine to be set to the basic conditions. In addition, if it is
known that the customer runs heavyweight paper, output the customer-specified heavyweight paper
Adjustment and perform this step on the appropriate NVM for the paper weight.
NOTE: This procedure is one in a series of compulsary procedures that has to be performed in 2. Add the side edge adjustment amount to the current value in the NVM for the paper tray selected in Paper
sequence. Output, in order to change the NVM value. (Changed Value=Current Value + Adjustment Value)
ADJ 18.1.16,ADJ 18.1.17,ADJ 18.1.18,ADJ 18.1.19,ADJ 18.1.20,ADJ 18.1.21 As to each of the other trays, do the following: output paper; measure 4B; calculate the side edge adjust-
ment amount from the current value in the NVM for the tray listed on Table 2; and enter it in the NVM for the
NOTE: Take note that for this adjustment, the parameter for Lead is defined at Paper Weight while the tray from which the paper was output, in order to change the setting.
parameter for Side is defined at Paper Tray. When inputting the NVM, make sure you are accessing the
3. Repeat the check to make sure that the Registration is within the spec.
correct location for Paper Weight (Lead) and Paper Tray (Side). Refer to the next page for the relevant
NVM locations. 4. Perform ’ADJ 18.1.20 Dual Image Reduce/Enlarge Adjustment’.

1. Refer to ’How to access the UI Diag’ to enter the Diag Mode. Table 1 Paper Weight (gsm) (Side 1 Lead Edge Adjustment NVMs)
2. DC129: Registration > System Registration Adjustment > Paper Supply - Tray A3 Plain (A3) > Adjusted gsm 64-79 80-90 91-105 106-128 129-150 151-176 177-220 221-256 257-300
Side - Side 1 > Number of Sheets - 3 > Print.
Side 1 742-126 742-127 742-128 742-129 742-130 742-131 742-132 742-133 742-134
3. (Figure 1) Select the last printout and designate the Lead Edge as (LE 1). As shown in the figure, measure
the lengths of 4A and 4B in units of mm.
Table 2 Paper Tray (Side 1 Side Edge Adjustment NVMs)
Bypass Tray 1 Tray 2 Tray 3 Tray 4 HCF(Upper) HCF(Lower)
Side 1 759-193 759-195 759-197 759-199 759-201 759-203 759-205

Figure 1 Measurement of Side Line Lengths at the IB and OB sides (j0hs41851)

4. Check that the Lead Edge (4A) and Side Edge (4B) are both within 0.3mm of the target adjustment value.
If they are within the target value, proceed to ’ADJ 18.1.20 Dual Image Reduce/Enlarge Adjustment’. If
either or both of them require adjusting, adjust only the item(s) by using the next step.
5. Use the value that was noted down to calculate the adjustment amount by the following formulas.
(10 - length of Lead Edge (4A)) x 10 = Adjustment Amount for Lead Edge
(Length of Side Edge (4B) - 10) x 10 = Adjustment Amount for Side Edge

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ADJ 18.1.20 Dual Image Reduce/Enlarge Adjustment

Purpose
To adjust the Reduce/Enlarge Ratio of images for both Side 1 and Side 2 to be within the spec. The target differ-
ence is 0.1%.

Check
NOTE: This procedure is one in a series of compulsary procedures that has to be performed in
sequence.
ADJ 18.1.16,ADJ 18.1.17,ADJ 18.1.18,ADJ 18.1.19,ADJ 18.1.20,ADJ 18.1.21

1. Refer to ’How to access the UI Diag’ to enter the Diag Mode.

2. DC129: Registration > System Registration Adjustment > Paper Supply - Tray A3 Plain (A3) > Adjusted
Side - Side 2 > Number of Sheets - 3 > Print.
3. (Figure 1) Select the last printout and designate the Lead Edge as (LE 2). As the printout is output to the
Output Tray with the Side 2 facing up, the Lead Edge of Side 1 is underneath and the Tail Edge of Side 2
comes later. Figure 2 Image Reduce/Enlarge Ratio Measurement of Side 2 (j0hs41853)
Designate Side 1 as (LE 1). Measure the lengths of 5A (Side 1 Slow Scan Line) and 5B (Side 1 Fast Scan
6. If it is larger than the target value, note down the value and proceed with the Adjustment (Vertical Ratio)
Line), as well as 5C and 5D at Side 2 in units of mm as shown in the figure.
procedure.
7. Measure the image length between the IB and OB of both sides (5B and 5D) and calculate the Horizontal
R/E Misalignment by the following formulas.
Side 1: {([5B] / [277]) - 1} x 100 = [Side 1 Horizontal R/E Misalignment]
Side 2: {([5D] / [277]) - 1} x 100 = [Side 2 Horizontal R/E Misalignment]
8. Calculate the difference between the Reduce/Enlarge Ratio of Side 1 and Side 2 by using the following
formula and check whether the difference is within 0.03%.
If it is within the target value, proceed to ’ADJ 18.1.21 Dual Alignment Adjustment’.
[Side 2 Horizontal R/E Misalignment] - [Side 1 Horizontal R/E Misalignment] = [Difference in Reduce/
Enlarge Ratio]
9. If it is larger than the target value, note down the value and proceed with the Adjustment (Horizontal
Ratio) procedure.
Adjustment
NOTE: If the entered IReCT change values exceed the range indicated in the NVM locations 759-133
and 759-134 (Side 1, Side 2 Slow Scan Direction), any attempt at printing will cause ’RC Data Over
Figure 1 Image Reduce/Enlarge Ratio Measurement of Side 1 (j0hs41852) Range Fault (6-657)’ to occur.

4. Use the image length between the Lead Edge and Tail Edge of both sides (5A and 5C) to calculate the Adjustment (Vertical Ratio)
Vertical R/E Misalignment by the following formulas. 1. Use the value that was noted down to calculate the adjustment amount by the following formula.
Side 1: {([5A] / [400]) - 1} x 100 = [Side 1 Vertical R/E Misalignment] (Difference in Reduce/Enlarge Ratio) / 0.025 = [Dual Slow Scan Adjustment Amount]
Side 2: {([5C] / [400]) - 1} x 100 = [Side 2 Vertical R/E Misalignment] 2. Enter DC131 ’NVM Read / Write’ and add the adjustment amount to the following NVM.
5. Calculate the difference between the Reduce/Enlarge Ratio of Side 1 and Side 2 by using the following NVM [759-13]: Side 1 Slow Scan Adjustment Amount (setting range: 20)
formula and check whether the difference is within 0.03%. Adjustment (Horizontal Ratio)
If it is within the target value, proceed to ’ADJ 18.1.21 Dual Alignment Adjustment’.
1. Use the value that was noted down to calculate the adjustment amount by the following formulas.
[Side 2 Vertical R/E Misalignment] - [Side 1 Vertical R/E Misalignment] = [Difference in Reduce/Enlarge
(Difference in Reduce/Enlarge Ratio) / 0.025 = [Dual Fast Scan Adjustment Amount]
Ratio]
2. Enter DC131 ’NVM Read / Write’ and follow the conditions below to input the adjustment amount into the
NVM.
 Add the current value of NVM [759-133] to the Dual Fast Scan Adjustment Amount to find the calculated ADJ 18.1.21 Dual Alignment Adjustment
value.
[759-133] + [Dual Fast Scan Adjustment Amount] = [Calculated Value]
Purpose
To adjust the alignment of both sides to be within the spec. The max. difference is Lead 1.2mm, Side 2.4mm.
If the calculated value is positive
• Compare the value of NVM [759-072] to the calculated value. If the calculated value is larger, input
the value of NVM [759-072] into NVM [759-133] (Side 1 Fast Scan % Offset).
Check
• Compare the value of NVM [759-072] to the calculated value. If the calculated value is smaller, input 1. Refer to ’How to access the UI Diag’ to enter the Diag Mode.
the calculated value into NVM [759-133] (Side 1 Fast Scan % Offset). 2. Select Registration > System Registration Adjustment > Paper Supply - Tray A3 Uncoated (A3) >
Adjusted Side - Side 2 > Number of Sheets - 3 > Print.
If the calculated value is negative
3. (Figure 1) Select the last printout and designate the Lead Edge as (LE 2). As the printout is output to the
• Compare the value of NVM [759-073] to the calculated value. If the calculated value is smaller (fur-
Output Tray with the Side 2 facing up, the Lead Edge of Side 1 is underneath and the Tail Edge of Side 2
ther away from ’0’), input the value of NVM [759-073] into NVM [759-133] (Side 1 Fast Scan % Off-
set). comes later.

• Compare the value of NVM [759-073] to the calculated value. If the calculated value is larger, input Designate Side 1 as (LE 1). Measure the lengths of 6A (Side 1 Lead Edge Regi), 6D (Side 1 Tail Edge
Regi), 6E (Side 1 OB Regi), and 6H (Side 1 IB Regi) in units of mm as shown in the figure.
the calculated value into NVM [759-133] (Side 1 Fast Scan % Offset).
3. Repeat the check to make sure that the differences in Reduce/Enlarge Ratio of both Side 1 and Side 2 are
within the target values.
4. Perform ’ADJ 18.1.21 Dual Alignment Adjustment’.

NOTE: The differences in Reduce/Enlarge Ratio of both Side 1 and Side 2 are caused by the elon-
gation or shrinkage of paper at the fusing stage. As the amount of change at Side 1 is larger com-
pared to Side 2, it creates a difference in the Reduce/Enlarge Ratio. Although the adjustment
method is a relative correction method only corrects the Reduce/Enlarge Ratio of Side 1, it is also
possible to perform an absolute correction method in which both sides are independently adjusted.

At that time, divide the Difference in Reduce/Enlarge Ratios for each of Side 1 and Side 2 (that were
obtained at Step 4 and 7) by 0.025 (which is the adjustment unit) and calculate the respective adjustment
amounts.
The NVM to be adjusted are as follows. Perform the adjustment to get the Difference in Reduce/Enlarge
Ratios for each side to be as close to ’0’ as possible.
As the adjustment range for Fast Scan % is constrained by the values of NVM [759-072] and NVM [759-
073], make sure that you only input values that are within the range into the target NVM.
Figure 1 Measurement of Alignment in the Front-Rear Direction at Side 1 (j0hs41855)
NVM: 759-133 (Side 1 Fast Scan % Offset)
NVM: 759-134 (Side 2 Fast Scan % Offset) 4. (Figure 2) Measure each of the same lines at Side 2. Measure 6C (Side 2 Lead Edge Regi), 6B (Side 2 Tail
NVM: 759-135 (Side 1 Slow Scan % Offset) Edge Regi), 6F (Side 2 OB Regi), and 6G (Side 2 IB Regi) in units of mm.
NVM: 759-136 (Side 2 Slow Scan % Offset)
For both Fast Scan % and Slow Scan %, the max. permissible difference for a surface is 0.3%.

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2. If the IB/OB judgment is NG, add the IB/OB Side Adjustment Amount to the current value in the NVM for
the paper tray selected in Paper Output, in order to change the NVM value. (Changed Value=Current
Value + Adjustment Value) As to each of the other trays, do the following: output paper; measure 6E, 6H,
6F and 6G; calculate the side edge adjustment amount from the current value in the NVM for the tray
listed on Table 2; and enter it in the NVM location for the tray from which the paper was output, in order to
change the setting.
3. Repeat the check to make sure that the Registration is within the spec.

Table 1 Paper Weight (gsm) (Side 2 Lead Edge Adjustment NVMs)

gsm 64-79 80-90 91-105 106-128 129-150 151-176 177-220 221-256 257-300
Side 2 742-136 742-137 742-138 742-139 742-140 742-141 742-142 N/A N/A

Table 2 Paper Tray (Side 2 Side Edge Adjustment NVMs)

Bypass Tray 1 Tray 2 Tray 3 Tray 4 HCF(Upper) HCF(Lower)
Side 2 759-194 759-196 759-198 759-200 759-202 759-204 759-206
Figure 2 Measurement of Alignment in the Front-Rear Direction at Side 2 (j0hsi41856)

5. Calculate the Lead Edge/Side Edge Registration Gap and the InBoard/OutBoard Registration Gap by
the following formulas.
[6A (Side 1 LE Regi)] - [6B (Side 2 TE Regi)] = [A]
[6D (Side 1 TE Regi)] - [6C (Side 2 LE Regi)] = [B]
[6H (Side 1 IB Regi)] - [6G (Side 2 IB Regi)] = [C]
[6E (Side 1 OB Regi)] - [6F (Side 2 OB Regi)] = [D]
([B] - [A]) / 2 = [LE/TE Registration Gap for both sides]
([D] - [C]) / 2 = [IB/OB Registration Gap for both sides]
Check that the LE/TE Registration Gap and IB/OB Registration Gap for both sides are within +/-1.2 mm
and +/-2.4 mm respectively.
6. If one/both are larger than the target values, note down the values and proceed with the adjustment pro-
cedure (perform the adjustment only for the values that exceed the target values.)
Adjustment
Use the value that was noted down to calculate the adjustment amount by the following formulas.

[LE/TE Registration Gap for both sides] x 10 = [LE/TE Lead Registration Adjustment Amount]

[IB/OB Registration Gap for both sides] x 10 = [IB/OB Side Registration Adjustment Amount]

NOTE: Take note that for this adjustment, the parameter for Lead Edge is defined at Paper Weight while
the parameter for Side Edge is defined at Paper Tray. When inputting the calculated values into the NVM,
make sure you are accessing the correct location for Paper Weight (Lead Edge) and Paper Tray (Side
Edge).

1. If the LE/TE judgment is NG, add the LE/TE Lead Adjustment Amount to the current value in the NVM for
the paper weight selected in Paper Output, in order to change the NVM value. (Changed Value=Current
Value + Adjustment Value) Enter this changed value in all the other NVM locations for the other paper
weights listed on Table 1, in order to change the settings. This has allowed the machine to be set to the
basic conditions. In addition, if it is known that the customer runs heavyweight paper, output the cus-
tomer-specified heavyweight paper and perform this step on the appropriate NVM for the paper weight.
ADJ 18.1.22 Things to take note when replacing Important
Information Stored Components
Purpose
After installation, any data that the customer has registered are very important. To lose or leak the data would
be an unforgivable offence. To gain the trust of customers, it is essential for CE to be knowledgeable about the
name of components that store these data. The CE must also have full understanding on how to handle these
components when replacing them.

Procedure
This product stores important data in the following components. Perform the operation according to the follow-
ing procedures.

NOTE: Japan) Collect/discard components according to the FTO (2-027) that is common to all models.
APO/GCO) Collect/discard components according to the separately pre-determined procedures.

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Table 1
Component Name Stored Information Pre-replacement operation Post-replacement operation
1 HDD Remaining data (the data left behind) • Procedures before servicing • Handling of replaced HDD
• Digital data saved in the Mailboxes (*) To restore the settings later, print the reports and back [Japan] Before you bring back the HDD, always notify
• Fax polling reserved document data (*) up the data by using tools. Also, check that the Docu- the customer. Explain that the removed HDD will be sent
• Unsent Fax/Scan document data (*) ments Stored lamp on the panel is off. If the lamp is on, to an FX Recycling Station where it will either undergo
• Unprinted Copy/Fax Receive/Print document data the stored document data (data with (*) listed to the left) the ’Overwriting Process’ or the ’Destruction Process’ in
(*) are erased when the component is replaced. Ask for the order to prevent security problems from occurring. If the
customer’s agreement to proceed. customer would like to personally confirm that the
• Data stored in the SMB folder
removed HDD is destroyed, destroy the HDD on the
• Font spot (charges applies).
• Form [APO/GCO] Collect/discard components according to
• Logo/Secure Print (*) the separately pre-determined procedures.
• Sample Print (*) • Procedures after servicing
• Delayed Print (*) Restore data using the tools. Restore settings accord-
• Network Scanning ing to the reports.
• Job Flow
• Job log (stored in the HDD)
• Debug log
• Recipient data in the expanded address book
• Audit log (stored in the HDD)
• User information (when the Machine is set to store
the user information in the HDD in the Network
Authentication Mode and when in the XSA Mode)
• Account ID (Network Authentication Mode and XSA
Mode)
• JBA data operation log (stored in the HDD)
• Certificates (Device Certificate, Personal Certifi-
cate)
Deleted data (data that has been deleted but still physically
remain in the HDD. Usually, this is difficult to recover.)
• Temporarily saved image data for Copy/Print/Fax
output.
• Temporarily saved scan image data for extraction
from the client PC.
• Temporarily saved inputs from the network
HDD spool data
• Data that is deleted after it is taken out from a Mailbox
• Image data that is deleted after Secure Print/Sample
Set/Delayed Print has been completed
 Table 1
Component Name Stored Information Pre-replacement operation Post-replacement operation
2 NVRAM(SD Card) on the Con- User-settable parameters (IP Address, etc.) • Procedures before servicing • Handling of replaced PWB
troller Board • Mailbox data To restore the settings later, print the reports and back [Japan]
• Speed dial data up the data by using tools. Always initialize the PWB before bringing it back. Inform
• Group dial data • Delete Data Operation the customer that even if it cannot be initialized at the
• Speed dial classification data If the NVM hardware is operating normally, perform spe- customer’s machine, it will be done in the FX Recycling
• Comments (or FAX Service) cial boot number 3 (turn ON the main power while hold- Station, so there will be no security problems.
• Job memory ing down the [3] + [Stop] + [Power Saver] keys) to delete [APO/GCO]
the data. Collect/discard components according to the sepa-
• Job log
• Total deletion rately pre-determined procedures.
• Error log (Fault History, Counters)
Execute ’Delete All Data’ in the KO mode. Other than the • Procedures after servicing
• DV Log/Auditron Settings/PV Total Data/JBA opera-
NVM, HDD/FAX, etc. can also be initialized this way. Restore data using the tools. Restore settings accord-
tion log
ing to the reports.
3 Data stored in the FAX Card • Activity log data • Procedures before servicing • Handling of replaced PWB
• System Data To restore the settings later, print the reports. There is no [Japan]
• Box classification list data way to clear only the data in the FAX Card. Always initialize the PWB before bringing it back. Inform
• Fax data (local name and local ID, etc.) • Total deletion the customer that even if it cannot be initialized at the
• Telephone Book Execute ’Delete All Data’ in the KO mode. The NVM/ customer’s machine, it will be done in the FX Recycling
HDD, etc. of controllers other than the FAX Card are also Station, so there will be no security problems.
• Job data (those left behind by delayed communica-
initialized. [APO/GCO]
tion)
Collect/discard components according to the sepa-
rately pre-determined procedures.
• Restore settings according to the post-service reports.

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ADJ 18.2.1 Firmware Version Upgrade (Firmware Update Service

CE Mode
System)
Purpose • During the upgrade, the required change in NVM settings (rewriting) is not performed automatically.
The Firmware Update Service is an enhancement to the existing Device UI Download feature, which provides • The upgrade is still possible even if the combination of firmwares that are installed in the machine is not
a Firmware Version Upgrade function that utilizes the EP-BB. the same as the combination that is guaranteed by the Firmware Update Service. *1
• The upgrade is possible regardless of the connected accessories and the combination of options. *1
This function enables the machine to obtain the appropriate firmware from the Firmware Download Center via
*1: The upgrade is at the same level as if it is performed from the PSW. Therefore, the changing of NVM
the Internet and store it in the machine’s HDD. After that, it will automatically transition to the Download Mode
settings (rewriting) must be performed after the upgrade.
and perform the upgrade.

Use Conditions
Procedure in KO (System Administrator) Mode
1. The ’Firmware Update Service User Agreement’ of the Firmware Update Service to accept the usage
conditions of this service is checked. 1. Press the < Log In / Out > button.

2. The machine has EP-BB temporarily installed*1 or completely installed*1. 2. Enter the System Administrator ID ’11111’ and select [Enter].

3. At the EP-BB Service Parameters of the machine, the software refresh button (KO/CE) display flag is set 3. Select [Tools].
to ’Display’. 4. Select the ’System Settings’ tab > [Common Service Settings] > [Maintenance].
4. The EP communication aggregation server is not available. 5. Select [Software Update].
5. For Internet communication, the IP Address for communication is not restricted by IP filters, etc. * If the [Software Upgrade] button is not displayed, check the following Table 2 of ’EP Service Parameter
Settings’.
6. For Internet communication, HTTP communication using Port 80 is possible.
6. Select [Start Software Update]. If an Error occurs upon selecting this, check the contents of the Error.
*1: The EP installation status come in the following types:
7. Select [Yes]. Do not turn OFF the power, open the Front cover, etc. until the default screen is displayed.
Not installed - the state where EP-BB installation procedure has not been performed. 8. The download into the built-in HDD will start. Wait until the progress bar has reached 100%

Temporarily installed - the state where EP-BB installation procedure has completed, but the contract agree-
ment is not activated yet.

(In this state, periodic communication is performed, but the various EP-BB features such as Alerts and notifi-
cation of consumables are not operating)

Completely installed - The final state where the contract agreement has been activated and all EP-BB features
are operating.

The Difference of Performing Upgrade in KO and CE Modes

The upgrade operation using the Firmware Update Service is performed differently when the upgrade is per-
formed via the KO (System Administrator) mode and the CE mode as follows.

KO Mode

• During the upgrade, the required change in NVM settings (rewriting) is performed automatically.
Figure 1 j0ki40002
• The upgrade is possible as long as the combination of firmwares that are installed in the machine is the
same as the combination that is guaranteed by the Firmware Update Service 9. The machine will reboot automatically and the update will start from the HDD
• The upgrade cannot be performed if the EPA-IF of the accessories that are connected to the machine is Wait until the numbers at the left and right of the screen become equal. (The maximum required time is
earlier than V2. approx. 25min)
• Other than the above, the upgrade may also be not possible due to the combination of options, etc.
* When version upgrade cannot be performed, the error code indicated in the following Table 1 of the
’Main Error Codes’ will be displayed.
 Figure 2 j0ki40003 Figure 3 j0ki40002

10. When the update has completed, the machine will reboot automatically. When the ’Services Home’ 8. The machine will reboot automatically and the update will start from the HDD.
screen is displayed, the update is complete. Wait until the numbers at the left and right of the screen become equal. (The maximum required time is
*If the NVM Settings Change (Rewriting) is set, the NVM settings will be changed after the reboot and approx. 25min)
then the machine will reboot once again after completing this.

Procedure in CE Mode
1. Enter the CE Mode.
2. Select [Tools].
3. Select the ’System Settings’ tab > [Common Service Settings] > [Maintenance].
4. Select [Software Update].
* If the [Software Upgrade] button is not displayed, check the following Table 2 of ’EP Service Parameter
Settings’.
5. Select [Start Software Update]. After selecting this, the version of the firmware to be downloaded will be
displayed. Check the target version.
6. Select [Yes]. Do not turn OFF the power, open the Front cover, etc. until the default screen is displayed.
7. The download into the built-in HDD will start. Wait until the progress bar has reached 100%

Figure 4 j0ki40003

9. When the update has completed, the machine will reboot automatically and display the ’Services Home’
screen.
10. If required, enter the CE mode again to perform change the NVM settings (rewriting).

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Main Error Codes ADJ 18.2.2 Backup/Restore (Recovery)/Reproduce
Table 1
Purpose
Backup/Restore should be performed in the following cases.
C-L Number Cause Corrective Procedure
016-529 There was no response within the specified 1. Wait for a while, then perform the same Table 1
time (45 s) when connecting to the Software operation again
No. Application Purpose
Update Center 2. Escalation
1 When the Firmware has been upgraded Restores the Firmware to the state before the upgrade
021-509 Connected via an EP communication 1. The Firmware Update Service does not
in cases where you want to revert the Firmware to its
aggregation server support the EP communication aggrega-
previous version for some reason (such as the opera-
tion server yet (Restricted) tion becoming unstable).*
021-529 The firmware is already the newest 2 When the HDD or NVM PWB(SD Card) is Restores the settings to the state when it was backed
021-530 An internal error has occurred in the Soft- 1. Wait for a while, then perform the same malfunctioning up. This reduces the operation time that is required for
ware Update Center operation again environmental recovery.
2. Escalation 3 When identifying the cause of a difficult prob- Reduces the operation time that is required for environ-
021-531 The Software Update Center is congested 1. Wait for a while, then perform the same lem mental recovery by temporarily saving the current set-
with high traffic operation again tings before initializing the HDD/NVM to identify the
2. Escalation cause of a failure.
021-532 The combination of firmware is not guaran- 1. Perform the upgrade via CE mode
teed The backup can be stored in the machine built-in HDD or in a USB memory (service tool).
021-533 The firmware you’re trying to upgrade is not 1. Perform the upgrade via CE mode
set as updatable in KO Preparation
021-534 Unsupported sub module is detected 1. Perform the upgrade via CE mode • Before performing backup into a USB memory, create a folder named ’backup’ in the USB memory.
021-535 Unsupported accessory is detected 1. Perform the upgrade via CE mode • Make sure you print the Configuration Report before performing the operation.

NOTE: As the procedure differs by case as follows, make sure you are performing the required proce-
EP Service Parameter Settings dure.
* The [Software Update] button is set to be displayed/not displayed by the EP Service Parameters.
Table 2
Table 2 No. Backup/Restore Cases Reference
Settings Chain-Link Settings 1 Backup to HDD Go to Procedure A.
Software Update (KO) Flag 920-053 0: Disabled (not displayed)*1 2 Restore from HDD Go to Procedure B.
1: Enabled (display) 3 Restore from HDD using special booting (such as when the UI screen is not Go to Procedure C.
Software Update (CE) Flag 920-054 0: Disabled (not displayed)*1 displayed)
1: Enabled (display) 4 Backup to USB memory Go to Procedure D.
5 Restore from USB memory Go to Procedure E.
*1: Default setting 6 Restore from USB memory using special booting (such as when the UI Go to Procedure F.
screen is not displayed)
CAUTION
7 Cloning (in customer mode) Go to Procedure G.
Before changing any settings, get the customer to check the ’Firmware Update Service User Agreement’
to accept the usage conditions of this service.
Backup/Restore to HDD
Procedure A (Backup to HDD)
1. Open the ’Job Status’ screen and check that there are no jobs being executed or in the queue.
2. Disconnect the Network Cable and the Fax line.
3. Enter the UI Diag and select the ’System Settings’ tab -> [Common Service Settings] -> [Maintenance / Backup/Restore to USB Memory
Diagnostics] -> [Back Up Files / Restore Files] on the second page. Backup/Restore to USB Memory is used in the following cases.
4. Select [Back Up Files] > [File Storage Location], then [Hard Disk], and select [Start].
5. When the confirmation message: ’Are you sure you want to make a copy of the files and save them in the • Before replacing the HDD.
hard disk?’ is displayed, select [Yes]. The backup starts and the message: ’Backing up files to the hard • If the HDD replacement is still a few days away, backup the data and ask the customer to save it in their PC
disk...’ is displayed. as a safety precaution. (At this time, explain to the customer why the data is being backed up and that the
6. When the backup has completed successfully, the message: ’File backup operation has successfully CE is not allowed to take back the customer information. )
completed.’ is displayed. Select [Confirm]. Return to the ’Back Up Files / Restore Files’ menu screen. The Procedure D (Backup to USB memory)
backup will take approx. 2 to 5 minutes.
1. Turn OFF the machine, connect the USB Memory to the Fax Board, and then turn ON the machine.
7. Select [Close], [Exit (Clear Log)], [Yes] in order and the machine will automatically reboot.
This completes the backup operation. NOTE: As the Fax Cable is disconnected, the message ’A fault or an error has occurred. See User
Guide for information on fault code 016-214.’ will be displayed. (Reference message)
Upgrade the Firmware or perform other operations.
After the operation, go to the following to restore the backup data if needed. 2. Check that there are no jobs being executed or in the queue.
If the UI screen does not start up after the operation, restore by referring to ’Restore from HDD using spe- 3. Disconnect the Network Cable and the Fax line.
cial booting’. 4. Enter the UI Diag and select the ’System Settings’ tab -> [Common Service Settings] -> [Maintenance /
Diagnostics] -> [Back Up Files / Restore Files] on the second page.
5. Select [Back Up Files] >[File Storage Location], then [USB Memory], and select [Start].
Procedure B (Restore from HDD) 6. When the confirmation message: ’Are you sure you want to make a copy of the files and save them in the
1. Open the ’Job Status’ screen and check that there are no jobs being executed or in the queue. USB memory?’ is displayed, select [Yes]. The backup starts and the message: ’Backing up files to the
2. Disconnect the Network Cable and the Fax line. USB memory...’ is displayed. The backup will take approx. 5 to 7 minutes.
3. Enter the UI Diag and select the ’System Settings’ tab -> [Common Service Settings] -> [Maintenance / 7. When the backup has completed successfully, the message: ’File backup operation has successfully
Diagnostics] -> [Back Up Files / Restore Files] on the second page. completed. Switch off the machine power and wait until this screen disappears. Then pull out the USB
4. Select [Restore Backed Up Files] > [File Storage Location], then [Hard Disk], and select [Start]. memory.’ is displayed. Turn OFF the machine.
5. When the confirmation message: ’Are you sure you want to restore the backed up files from the hard 8. Disconnect the USB Memory and connect the Fax Cable.
disk?’ is displayed, select [Yes] to start the restoration. At this time, the following message will be dis- 9. If necessary, copy the whole ’backup’ directory into the customer’s PC and request that they keep it safe.
played. After that, delete the backup data that is stored in the USB Memory.
Restoring backed up files from the hard disk... If the UI screen does not start up after the operation, restore by referring to ’Restore from USB Memory using
The machine will reboot automatically after the files have been restored. special booting’.
The software will be upgraded after the reboot.
Procedure E (Restore from USB Memory)
Do not switch off the power until the default screen is displayed.
1. Turn OFF the machine, connect the USB Memory to the Fax Board, and then turn ON the machine.
6. When the restore has completed successfully, the machine will reboot and then enter the Download
Mode. The screen at this time will display ’Download Mode’ just like when downloading the Firmware via 2. Open the ’Job Status’ screen and check that there are no jobs being executed or in the queue.
Port9100/USB connection. 3. Disconnect the Network Cable and the Fax line.
7. When the process has completed successfully, the machine reboots automatically. 4. Enter the UI Diag and select the ’System Settings’ tab -> [Common Service Settings] -> [Maintenance /
Diagnostics] -> [Back Up Files / Restore Files] on the second page.
5. Select [Restore Backed Up Files] > [File Storage Location], then [USB Memory], and select [Start].
Procedure C (Restore from HDD using special booting) 6. When the confirmation message: ’Are you sure you want to restore the backed up files from the USB
1. Turn OFF the machine. memory?’ is displayed, select [Yes]. The restore starts and the following message is displayed.
2. Turn on the main power while pressing and holding [Power Saver] + [Stop] + [5]. Restoring backed up files from the USB memory...
3. The restore process will then run automatically, ’HDD Initialization, Restore HDD Settings, Restore NVM The machine will reboot automatically after the files have been restored.
Setting Data’ are performed, and the machine reboots automatically once the process is completed. The software will be upgraded after the reboot.
4. Next, the Firmware download starts and the machine reboots automatically after it has completed. Do not switch off the power until the default screen is displayed.
5. Verify that the machine has been restored to its original state and that copying is possible. 7. The restore process will complete in approx 4 minutes, after which the machine will automatically reboot
and enter the Download Mode. The screen at this time will display ’Download Mode’ just like when down-
loading the Firmware via Port9100/USB connection.

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8. After the series of processes have completed and it has rebooted normally, turn OFF the machine. 8. Click [Browse] in the ’Install Clone File’, select the ’Cloning.dat’ that was imported in step 6, and then click
9. Disconnect the USB Memory, turn ON the machine, and check that copying is possible. [Install].
10. When upgrading the Firmware, perform Backup to USB Memory again after the upgrade has completed. 9. Wait while the setting information is being copied into the target clone machine.
11. Turn OFF the machine, remove the USB Memory, and then connect the Fax Cable. 10. Verify that the setting information has been copied in the target clone machine.

Procedure F (Restore from USB Memory using special booting)

1. Turn OFF the machine and connect the USB Memory to the Fax Board.
2. Turn on the main power while pressing and holding [Power Saver] + [Stop] + [7].
3. The restore process will then run automatically, ’HDD Initialization, Restore HDD Settings, Restore NVM
Setting Data’ are performed, and the machine reboots automatically once the process is completed.
4. Next, the Firmware download starts and the machine reboots automatically after it has completed.
Verify that the machine has been restored to its original state and that copying is possible.

Procedure G (Cloning)
Purpose
Although this is not a CE function, this can reduce the environmental settings workload when performing a
mass-installation service. It is also a useful backup/restore function that a customer can use.

Only items that can be set with CWIS can be cloned.

1. Designate one machine as the master device and perform settings as normal via ’Control Panel/CWIS,’
etc. Check the settings under Network Settings > Enable Port. (This section cannot be copied)
2. Perform network settings for the target clone machine according to the ’Installation Order’. (IP Address,
Subnet Mask, and Gateway Address)
3. At the master device, perform the same Network Settings > Enable Port settings as those in the target
clone machine. If there are any differences, the related settings will not be not cloned.
4. From the client, connect to the master device via CWIS.
5. Select [Properties] tab > General Setup > Cloning. (Figure 3)

Figure 1 j0