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Maguette contacted Hudson's Bay regarding a return issue where the store only offered store credit instead of the cash refund stated on their website for PayPal purchases. The chat agent confirmed that cash refunds should be provided and raised a ticket for the issue, advising Maguette to visit the store with a reference number for assistance. Despite the unresolved issue, the agent assured Maguette that notes would be left on the case for prompt assistance.

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Maguette Fall
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Maguette contacted Hudson's Bay regarding a return issue where the store only offered store credit instead of the cash refund stated on their website for PayPal purchases. The chat agent confirmed that cash refunds should be provided and raised a ticket for the issue, advising Maguette to visit the store with a reference number for assistance. Despite the unresolved issue, the agent assured Maguette that notes would be left on the case for prompt assistance.

Uploaded by

Maguette Fall
Copyright
© © All Rights Reserved
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Download as TXT, PDF, TXT or read online on Scribd
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Hudson's Bay (2021-08-14, 1:07:33 PM): Thank you for contacting Hudson's Bay.

My
name is Catherine. How may I assist you?
Maguette (2021-08-14, 1:08:45 PM): Hi I just tried to return my purchase in store
and your website says the PayPal returns are in cash so I went to the store but
they wouldn’t give me cash only credit or debit but I lost my bank card
Hudson's Bay (2021-08-14, 1:09:14 PM): Hello Maguette,
Maguette (2021-08-14, 1:09:27 PM): And it takes weeks to receive a new one
Hudson's Bay (2021-08-14, 1:09:31 PM): I sincerely apologize for the hassle in
regards to making your return.
Hudson's Bay (2021-08-14, 1:10:05 PM): Kindly confirm for me if you already made
the return already and you are awaiting the refund.
Maguette (2021-08-14, 1:10:58 PM): No I couldn’t return since I wouldn’t get my
money back they offered store credit but that’s not the information on your site
and not what i wanted
Hudson's Bay (2021-08-14, 1:12:41 PM): That is correct Maguette,
Hudson's Bay (2021-08-14, 1:13:12 PM): You ought to be refunded in cash. As per the
order, I am showing that:These items from order 1208216509 can be returned until
Oct 3, 2021.
Hudson's Bay (2021-08-14, 1:13:22 PM): Kindly, would you consider to make a return
at a later date?
Maguette (2021-08-14, 1:13:32 PM): Can you let the store now ? So I can go exchange
it
Maguette (2021-08-14, 1:13:59 PM): I tried to explain to them what the website says
but they wouldn’t listen
Maguette (2021-08-14, 1:14:22 PM): I just want to get my money back as I wasn’t
satisfied with the purchase
Maguette (2021-08-14, 1:14:32 PM): Know*
Maguette (2021-08-14, 1:14:39 PM): Return *
Hudson's Bay (2021-08-14, 1:15:30 PM): I do understand. As a chat agent, I may not
be able to confirm the issue from my end. As there may be a processing issue for
the refund. However, would you consider to get the card first and thereafter, make
the return while the refund will be deposited in your account?
Maguette (2021-08-14, 1:16:38 PM): So you don’t refund in cash ? You should update
your website this is the only reason I went in town today , because of the
information on your website so this is really frustrating
Hudson's Bay (2021-08-14, 1:18:43 PM): I understand the disappointment Maguette,
Hudson's Bay (2021-08-14, 1:19:55 PM): As stated above, yes, we do refund in cash
for paypal purchases, however, I am not able to confirm the issue from my end, as
to why the refund could not be provided in cash. This shows that there could be a
system issue during the return process or with paypal accounts. Hence, the
alternative options were provided to you.
Maguette (2021-08-14, 1:20:34 PM): They said that you don’t refund on cash not that
they couldn’t at that time
Maguette (2021-08-14, 1:20:42 PM): That’s why I came to ask
Maguette (2021-08-14, 1:21:24 PM): If your store don’t follow what your website
says and there is nothing you can do about it is very disappointing
Maguette (2021-08-14, 1:21:50 PM): Because what is the point of putting
informations available to customers if when we go to the store they don’t care
Maguette (2021-08-14, 1:22:21 PM): Thank you for your help even if my issue is
unresolved
Hudson's Bay (2021-08-14, 1:23:01 PM): Maguette, a moment please.
Hudson's Bay (2021-08-14, 1:23:25 PM): Kindly visit the store with this case
reference number: 09106335
Hudson's Bay (2021-08-14, 1:24:00 PM): As I have raised a ticket for this and you
should be refunded in cash when making a return. Do provide the number when making
the return.
Maguette (2021-08-14, 1:24:24 PM): Thank you I’ll go and if they still domt
Maguette (2021-08-14, 1:24:26 PM): Ill
Maguette (2021-08-14, 1:24:31 PM): Ill let you know
Maguette (2021-08-14, 1:24:36 PM): Thank you
Hudson's Bay (2021-08-14, 1:24:52 PM): That will be ok. I will ensure to leave
notes on the case as well so that you are assisted promptly.
Maguette (2021-08-14, 1:25:02 PM): Thank you for your help
Hudson's Bay (2021-08-14, 1:25:13 PM): You are more than welcome.
Hudson's Bay (2021-08-14, 1:25:16 PM): Thank you for chatting with Hudson's Bay.

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