UNIT 1: SPELLING AND NUMBERS

Exercise 1 Listen and write the letters you hear.

1. ................. 4. ..................
2. ................. 5. ...................
3. ................
Exercise 2 Listen to five short conversations and complete notes 1-5 with
NO MORE THAN ONE WORD AND/OR A NUMBER
1. Name Mr Andrew
2. Address: 63 Road, Birmingham
3. Website address: www. .com
4. Meet at the Hotel
5. Registration number:
Exercise 3 Listen and circle the number you hear in each pair.
a. 1st/3rd e. 19/90
b. $10.50/$10.15 f. 52/62
c. 6th/5th g. £110/£810
d. 17/70 h. 22nd/27th
Exercise 4 Listen to the next part of conversation 1 and choose the correct answer.
1. How many people does the woman want to make the booking for?
A. 8 B. 12 C. 16
2. What is the date of the booking?
A. 12th B. 16th C. 17th
Exercise 5 Now listen to the rest of the conversation and choose the correct answer.
How much is the total cost of the booking?
A. £218 B. £318 C. £380
Exercise 6 Listen to the second part of conversation 2 and answer the questions.
1. The price of the earrings now is...
A. £10 B. £20 C. £30
2. How much does the customer pay for the gift wrapping?
A. £4 B. £5 C. £7
 Exercise 7 Listen again and complete this part of the conversation.
Customer Oh, really? So, how much are they?
Assistant Well, they were 1...........pounds, but actually, we’ve got a sale on at the
moment, so they’re a little cheaper - only 2..........pounds. So you can save 3..........pounds!

❖ Home Practice

Exercise 1 Listen and repeat the names of these letters.

A E I S
Exercise 2 Now listen to these letters and put them in the correct column according to how
we pronounce their names.
C F G H J K L N O R T U V W X Y
Four of the letters don't fit in any of the columns. Which are they?
A E I S
C

Exercise 3 Listen to some words being spelt out and write down what you hear.
Read the word you have written. Can you say it? If not, maybe you missed a vowel!
1. Address: 23......................Road
2. Name of company: ...................Limited
3. Name: Anna.............................
4. Meeting place:............................School
5. Name of village: ..........................
6. Website Address: www......................com

Exercise 4 Listen to these sentences and write the number you hear in the gaps.
1. ........................King Street
2. Family ticket costs $ ............................
3. Mobile phone number: ........................
4. Theatre opened in ................................
5. Secretary is in Room .............................
6. Cost of flight: £ ....................................
Exercise 5 Listen to these sentences and write the dates you hear in the gaps.
1. The course begins on................................
2. Date of birth: ..................................
3. Date of appointment: .................................
4. The wedding will take place on ..............................
5. Date of arrival in New York: ....................................
6. Date of interview: ..................................

Exercise 6 Listen to these sentences and write the measurement you hear in the gaps.
1. Mount Everest is..................high.
2. Distance from Wellington to Auckland: ...........................
3. John's height:................................
4. Add.......................flour to sugar.
5. Weight: ........................
6. Width of desk: .............................
 UNIT 2: NOTE COMPLETION

Exercise 1 Complete the notes with the words in the box. Then listen and check.

Record of tutorial
Date: 311 March
Student’s name: Rashad AI-Hashimi
Topics discussed: - presentation
● essay feedback
● advice about 1..................
Action points: - attend a talk with 2..............
( Tuesday at 3............)
● arrange a meeting at 4...........
Next tutorial: 5 .............. at 10.30 a.m

Exercise 2 Complete the notes below. Write NO MORE THAN TWO WORDS
AND/OR A NUMBER for each answer.
Meeting with Student Services Advisor (Lin Wood)
● Organise time: make a 1...........for revision.
● Practise past exam papers.
● Start a 2............with other students.
● Take regular study breaks: 3.............every hour.
● Make time for 4.....................e.g. sport.
● Lin's working hours: every morning and 5...................afternoons
● Contact number: 6......................
Exercise 3 Complete the notes below. Write ONLY ONE WORD OR A NUMBER for
each answer.
Course options
• Engineering: need a high grade in 1.............
• Economics and business studies: need a high level of 2............
• Business studies course: three days of 3....................and two days in
a company
 • Course organiser has contacts with local 4.....................
• Speak to Professor 5........................in Room 6......................
• Business school talks by guest speakers: ring 7....................to book
• Final decision by the end of 8...........................

Exercise 4 Complete the notes below. Write ONLY TWO WORDS OR A NUMBER for
each answer.
Name Sanjay 1.....................
Age: 2 ......................
Occupation: 3 .....................
Other expeditions:
• has crossed 4................
• has climbed Mount 5.....................
Special skills:
• has done a 6...................course
• can speak 7................
Qualifications:
• degree in 8...................
Free-time activities:
• 9............................
• keeping 10......................

Exercise 5 Listen and complete the notes. Write NO MORE THAN TWO WORDS
AND/OR A NUMBER for each answer.

Dubai Palm Apartments

Enquiry taken by: Amanda
Name: 1............................
Address: 37 2 ........................
Vienna
Telephone number: 3.......................
Number of people: four
Starting date: 4.........................January
Length of stay: 5.....................
 Price per day: maximum 6 ....................
Other requirements:
● fully equipped 7.....................
● view of 8.............................
● air conditioning must be 9....................
● 10........................for car
Exercise 6 Now listen and complete the form. Write no more than TWO WORDS
AND/OR A NUMBER for each answer.
Fahad Management School
Courses
• Three short courses available this month
• Location: 1..............Building
• Start date: 2.................March
• Fee if paying now: 3.................. £
• Course level: 4..................
• Main teacher: Professor 5..................
Course details
• Course materials: can find them for free 6...................
• Presentation topic: 7....................
• Week 1 skill: 8.....................
 UNIT 3: MATCHING DESCRIPTION + NOTE
COMPLETION

Exercise 1 Questions 1-4

Which description matches each course? Choose your answers from the box and write the
correct letter A-C next to questions 1-4. You may choose any letter more than once.

A. is a full-time course
B. is not suitable for beginners
C. is on a different campus

1. Introduction to Email and the Internet _______

2. Computing Level 1______
3. Introduction to Website Design_______
4. Desktop Publishing_______

❖ Questions 5-10

Complete the form below. Write NO MORE THAN TWO WORDS

AND/OR A NUMBER for each answer.

Central College - Student enrolment

Name: Maria 5__________
Nationality: Russian
First language: 6__________
Telephone: 7___________
Education: university
Highest qualification: 8________in jewellery design
Special needs: 9__________
Amount paid: 10_________
Exercise 2 Complete the form below. Write NO MORE THAN THREE WORDS
AND/OR A NUMBER for each answer.

Weymouth Weekly News - Work experience

Particular interest: 1_________media
Experience: deputy editor of 2_________
Availability: available 3__________
Own transport? can use 4_________
Name: James 5_________
Nationality: 6__________
Email: [email protected]
Notes: away last two weeks of 8________

Exercise 3 Questions 1-4

Choose your answers from the box and write the correct letter A-C next to
questions 1-4. You may choose any letter more than once.
Action required
A. post the customer something
B. check details with someone else
C. make changes to the information on the website

Courses
1. Technology for Seniors
2. 3D Printing
3. Create Your Own Website
4. Graphic Design

❖ Questions 5-10

Complete the form below. Use NO MORE THAN TWO WORDS

AND/OR A NUMBER for each answer.
Trent Town Community College – New student enrolment form
Name: Emma 5_________
Home address: 6 3_________Road
Phone number 7_________
Email address: [email protected]
Course name: Graphic Design
Course start date: 9____________
Where did the customer hear about the course? a 10_________
 UNIT 4: TABLE COMPLETION

Exercise 1 Complete the table below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer
City Aquarium
Type of ticket Cost Advantage Requirements
Adult 1................ 2................
must have a
3.................. $19 30% discount
4...................
Group $250 for ten people price includes a must pay
5................ 6..................

Exercise 2 Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each
answer

Animal World-today’s events

name of event location type of event time
The World the 2................. 11 a.m.
of Ants 1...................
The 4...................... film 12 noon
3.................
Encouraging Exhibition demonstration 2.30 p.m.
5.................... Room
Birds of Prey the lawn 6................... 7............p.m.
 Exercise 3 Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each
answer
3D Film Choice

name of film time what you will see

The Secrets of the The first 6................

10.00 a.m.
Nile along the river Nile
7........................ Life at the bottom of
11.45 a.m.
Ocean the sea

A re-creation of a
Dinosaurs Alive 8......................... 9..........................
of dinosaur
A trip across the
Arabia 2.30 p.m. 10 and a
dive in the Red Sea

Exercise 4 Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each
answer
Natural History day: morning events

All events begin at 9.30. You must attend one of these

Name of event Theme or topic Type of event Location

Animal Lecture and
Dogs might fly Room 27
1..................... 2....................
flow plants might Video
Flowers talk 4.....................
3..................... presentation
A world in your Local animal and
6...................... Local park
5................... plant life

Snakes and
I'm not touching that Workshop 8..................lab
other 7......................
 Exercise 4 Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each
answer

Palace of Kom Ombane

main when built or what you will

attractions opened see
Statue of King
Hupugarta in Statue of king
123 BCE covered in real
7....................
8.................
Court
About Many columns, some
Temple of the Sun
9.............. as high as
ago 10...............

11.................
Private rooms of the
Chambers in the New 1346
kings and queens
Palace
Collection of
jewellery,
The palace
13............... 14..........................
12......................
and other
historical objects
 UNIT 5: FLOW-CHART COMPLETION

Exercise 1 Complete the flow-chart below. Write NO MORE THAN TWO WORDS
for each answer.

He learnt how to play a variety of instruments: 1________, guitar, drum and trumpet.

He entered talent 2______ in his hometown and his mother posted some videos on YouTube

The Youtube clips brought him a lot of 3_________.

He was discovered by a 4_________

He signed a recording 5___________and become a 6___________

 Exercise 2 Complete the flow-chart below. Write NO MORE THAN TWO WORDS
for each answer.

How to become famous

Find something you like doing and 1________at becoming the best
in that particular skill

Study 2 __________and try to learn as much as possible

Create 3_________and market yourself. You need to be able to sell yourself

Social media is a great way to do this these days.

Don’t worry if sometimes you 4_______You can learn from the experience
 Exercise 3 Complete the flowchart below. Write NO MORE THAN TWO WORDS for
each answer

Getting the best from your camcorder

Most camcorders can perform all necessary tasks using automatic functions.
But for a more professional result, you must also learn how to use the
1___________controls.

The Focus function on the camera is very 2_______. You need to turn the focus
ring one way or the other, depending on whether the object you want to film is
3_____________or further away.

The Iris is an adjustable opening ( aperture) that controls the amount of

4___________ coming through the lens ( the exposure). As you open the iris, more
light comes in and the picture appears 5____________

Finally, Zoom is a very 6____________manual function and therefore

often overused. This feature moves your shot closer or further away from the
subject. For 7__________ zooms a tripod is recommended.
 Exercise 4 Complete the flowchart below. Write NO MORE THAN TWO WORDS for
each answer

Making a short film

When deciding which type of film to make, use the 1______________
you have among you.

Make the plot of your film 2_______________

Have a 3___________ whith you at all times.

Write the screenplay: a description of the scene, the location , the actor's word,
the 4_____________and directions for the actors about what they should do.

Prepare a storyboard. This is a bit like a 5________________

Choose a director. He or she is in control of the 6_____________

Elements of the film.

Cast your film. One way to find actors might be to 7_______________

 UNIT 6: MULTIPLE CHOICE NOTE/FORM COMPLETION

Exercise 1 Questions 1-5

Complete the form below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer
Online Writing Course
Request for brochure
Example
First name: Alex
Last name: 1....................
Address: Flat 4A, 2 396.................. Road
Town/City: Preston
Postcode: 3...................
Phone number: 4...................
Email address: [email protected]
Message box: deliver brochure 5.................

❖ Questions 6-9
Choose the correct letter, A, B or C.

6. The caller wants to do a writing course 8. How much does the course cost?
to help with A. £340
A. his hobby.
B. his job. B. £375
C. his children’s education. C. £400
7. What does the course pack include? 9. Alex's first assignment will be about his
A. multimedia items A. family life.
B. a list of books to buy B. school experiences.
C. lesson and assignment dates C. expectations of the course.

Exercise 2 Questions 1 and 2 Choose TWO letters A-E.

Which TWO things is the student doing in order to find a job?
A. talking to big companies
B. looking in magazines
C. sending his CV to employers
D. looking online
E. looking at a jobs notice board
 ❖ Questions 3 and 4

Choose TWO letters A-E.

Which TWO things does the careers advisor say the student needs to do?
A. look in newspapers
B. attend a job fair
C. continue using the careers service
D. use social media
E. go to a job agency
Exercise 3 Complete the form below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
International Book Fair
Ticket Booking Form
First name: Angus
Last name: 1..............................
Address: 2..............................
Wallington, Oxford
Postcode: 3.............................
Phone number: Home: 4.................
5......................: 0872 298 1191 (Between 9 a.m. and
6........................p.m.)
Date of visit: 7.................... 7th

❖ Questions 8-12

Choose the correct letter, A. B or C.

8 How will the woman send the man's tickets?
A. by email
B. by post
C. by text message
9 The author Sandra Harrington will
A. tell people about her latest book.
B. read extracts from one of her earlier books.
C. explain where writers get their ideas from.
 10 To go to one of the author talks, the man must
A. reserve some tickets online before he goes.
B. buy tickets from the Book Fair office.
C. complete a form which the woman will send to him.
11 How will the man get to the fair from the city centre?
A. by car
B. on foot
C. by public transport
12 The woman says that the cafés and restaurants at the Book Fair are
A. very good.
B. extremely expensive.
C. better than other places in the area.

Exercise 4 Questions 1-2

Choose TWO letters A-E.
Which TWO things are most important in an application form?
A. employment history
B. education history
C. personal contact details
D. personal statement
E. references

❖ Questions 3-4 Choose TWO letters A-E.

Which TWO things are most important in an interview?

A. preparing questions to ask
B. preparing answers to questions
C. making a good first impression
D. planning what to wear
E. paying attention to body language
Exercise 5 Questions 1-5 Choose the correct letter, A, B or C.
1. How long will it take to get to Paris?
A. about one hour
B. about three hours
C. about four hours
 2. What should passengers do with their passports?
A. leave them with their steward
B. lock them away
C. carry listen at all times
3. When should passengers be in the restaurant car for dinner?
A. 7.45 p.m.
B. 8.00 p.m.
C. 8.15 p.m.
4. What will the passengers do when the train gets to the Italian border?
A. change trains
B. go on a Lour
C. have lunch in a local cate
5.What should passengers not do?
A. eat their own food on the train
B. open their cabin window
C. leave the train before it gets to Italy
Exercise 6 Questions 1- 2
Choose TWO letters A-E.
Which TWO challenges does this type of business face?
A. doing all the paperwork
B. not having enough money to start the business
C. not having enough space to store the products
D. not having enough products to sell
E. not having enough business experience

❖ Questions 3 and 4

Choose TWO letters A-E.

Which TWO benefits does this type of business have?
A There are so many customers.
B. It's easy to keep customers satisfied.
C. You can have a wide range of products.
D. It's very rewarding.
E. You don't need much to start the business.
 Exercise 7 Read the question and identify the key word. Then choose the correct paraphrase
for each option A-C
The writer will arrive at Paraphrases
A. 12.00 pm A. midnight/ noon
B. 2.15 pm B. quarter to two/ quarter past two
C. 3.30 pm C. half past three/ half past four
Exercise 8 Then choose the correct paraphrase for each option A-C
What does the woman complain about? Paraphrases
A. the staff A. the customers
B. the litter B. the rubbish
C. the food C. the lunch
Exercise 9 Listen and choose the correct letter, A, B or C.
1. The Shopping Tour bus is outside
A. the theatre.
B. the train station.
C. some cafes.
2. Nowadays the theatre is popular because of
A. its modern architecture.
B. its music performances.
C. the famous actors that appear there.
3. The shopping tour will begin at...
A. 9.10.
B. 9.30.
C. 9.45.
4. What can people buy in MarketPlace today?
A. souvenirs
B. fruit and vegetables
C. clothes
5. The main purpose of the visit to the Regional Food Centre is
A. to have a meal.
B. to buy local fruit juices.
C. to taste cheeses from the region.
6. At the Fashion Fair, how will people on the tour know which building the
footwear is in?
A. It is a red building.
B. It has a green roof.
C. It has blue doors.
 UNIT 7 : MAP/DIRECTION COMPLETION

Exercise 1 Before you listen, look at the map below and answer these questions.
For some of the questions, you must answer with a letter, e.g. A.

1. Where are you on the plan?

2. If you take the left-hand path when you come to the lake, what is on your
left?
3. If you take the right-hand path when you come to the lake, what is on your
left?
4. What animals are next to the lake on your right?
5. What is between D and the penguins?
6. Which two places are opposite D?
7. What is over the crossroad on your right?
8. If you turn left at the crossroad and continue walking past B, what is on your
left?

Exercise 2 Now listen and write the correct letter (A-G), next to these questions (1-3).
1. gift shop 2. restaurant 3. picnic area
 Exercise 3 Look at the map of the town and read the directions.
Choose the correct letter, A, B

1. Go north, cross Old Street, turn right at the roundabout and continue down the road.
What is on your right?
A. Colmore Row
B. the cathedral
C. the town hall
2. Go north-west, up Paradise Road, and cross Victoria Square. What is in front of you?
A. the library
B. the art gallery
C. the town hall
Exercise 4 Listen to the first part of the recording and label the map. Write the correct letters
A-F next to questions 1-3 on the map
A. small security office
B. main security office
C. first aid tent
D. staff toilets
E. staff meeting point
F. visitors’ meeting point
 Exercise 5 Listen to Tanya’s description and label the map. Choose the correct letter A-H and
write the answers next to questions 1-4.
A. art gallery
B. cinema
C. live music
D. car park
E. restaurants
F. exhibition centre
G. Arena
H. shopping centre

Exercise 6 Label the map with which activity they can do in each place. Use no more than
TWO WORDS for each activity.
1. ____________
2. ____________
3. ____________
4. ____________
5. ____________
6. ____________
7. ____________

Exercise 7 Label the map. Choose the correct letter A-M and write the answers next to questions
1-8

Pine Woods Centre

1. tickets on sale here
2. picnic field
3. barbecue area
4. Tree Tops Challenge
5. playground for young children
6. indoor play area
7. sheep
8. goats
Exercise 8 Questions 1-3
Choose the correct letter, A, B or C.
Earth Matters Exhibition
1. The main purpose of the exhibition is
A. to educate people about environmental issues.
B. to sell products to the general public.
C. for businesses to sell to other businesses.
2. How often is the exhibition held?
A. twice a year
B. once a year
C. once every two years
3. As well as the Town Hall, where can you buy tickets for the exhibition?
A. at a bookshop
B. at a health food shop
C. at a local library

❖ Questions 4-6 Label the plan below.

Write the correct letter A-F next to questions 4-6.

4. Cycle Safe ...........
5. Riverbank Farm Foods ...........
6. Solar Homes ...........
 UNIT 8: NOTE COMPLETION ( Part 4 )

Exercise 1
What kind of words do you have to listen for? Match gaps 1-5 with a-e below
A. ______ a. a colour
B. ______ b. something gorillas need to eat or drink
C. ______ c. something bad for gorillas
D. ______ d. name
E. ______ e. the name of a place

❖ Read the notes about the mountain gorilla. Listen and complete the notes. Write
NO MORE THAN TWO WORDS for each answer.

THE MOUNTAIN GORILLA

Country of origin Comes from Central Africa
• Habitait
Lives in mountain forests. nest on the 1____________
• Physical description
Has a thick coat of fur Older males have a 2 ____________ coloured, coat
Younger males are called 3____________
• Diet
Eats plants, including leaves, fruit and flowers
Plants provide the 4____________they require
• Dangers for gorillas
People are destroying the environment where the gorillas live 5_____________

Exercise 2 Listen and complete the notes. Write ONE WORD AND/OR A NUMBER for
each answer
 THE AMERICAN BULLFROG
Origin
● East United, States
● was introduced into the UK. at the beginning of the
1________________century
Physical description
● female weighs up to 2___________
● has a green and brown body
● has a flat 3 _____________
● male frog has a 4 _____________ spots
Reasons -for unpopularity
●breeds rapidly, so numbers are increasing
●eats the food of native British frogs - insects, fish,
birds and animals including 5_______________
and also eats the frogs themselves!
●carries a disease that can kill other frogs
●financial cost - a total of £ 6_________________
already spent on research into American bullfrogs

Exercise 3 Listen and complete the notes. Write ONE WORD AND/OR A NUMBER for each
answer
THE BOX JELLYFISH
Habitat
In warm seas, not far from the coast. Most dangerous box jellyfish found in the
sea near 1____________
Appearance
Shaped like a box
Light blue in colour
Tentacles grow up to 2_____________ metres in length
Has 3_________eyes
How the box jellyfish stings
● Cells on tentacles can produce a powerful poison
● When tentacles touch a human or a fish, they 4____________ to them and
deliver a strong sting
 Dangerous to people
The sting can result in death
●By causing a heart attack
●If a swimmer can’t swim back to caused such great 5_____________
What to do if someone has been stung
● Heart attack – try to revive them
● Pout vinegar over the tentacles
● If vinegar not available, put 6______________ on the skin

❖ Home Practice

What can help make a successful sportsperson?

People think that you need a natural talent to be good at sport and even
1____________believe this. In fact, many students have given up sport by their
2_____________. One important factor in sporting success is the time spent
training. However, a study of 3__________found other key factors contributed to
their success. The first of these is that they are 4_________to succeed and they set
themselves clear goals. This enables them to succeed even when they have
5____________. Secondly, the way in which they deal with 6___________is also
a good indicator of future success. In addition, successful sportspeople are
mentally strong and have a lot of 7___________so that they can cope with loss
and with the difficult competition. Finally, they have a detailed knowledge of their
sport, which includes studying the performance of other 8___________and
competitors. In summary, although talent and hard work are important, it is not
possible to succeed with these alone.
 PRACTICE TESTS

Exercise 1 Questions 1-5

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer

HOTEL
Booking Form
Example Answer
Arrival date: 23rd August
Length of stay: 1............................
Type of accommodation : 2...............................
Name : Mr and Mrs 3................... and children
Address : 29 Tower Heights, Dunbar
4..........................
Postcode: EH41 2GK
Contact telephone: 5...........................
Purpose of trip: holiday

❖ Questions 6-10

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer

Tourist Board
Questions for holidaymakers
Favourite activity: 6.............................
Beaches: busy but 7...........................
Shop staff: are sometimes 8.............................
Waiters: 9............................and quick
Suggestions: need some 10................................ for hire
Exercise 2 Questions 11-15
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer
ORANA WILDLIFE PARK
Facts about Orana
● Orana means 11_______________
● The park has animals from a total of 12_____________
● The animals come from many parts of the world.
Things to do at Orana
● 13_________________the giraffes at 12 or 3 p.m.
● Touch the animals in the 14__________(good for children).
● Watch the cheetahs doing their 15_____________at 3.40.

❖ Questions 16-20

Label the plan below. Write the correct letter, A-I, next to questions 16-20.

16. New Zealand birds ..........

17. African village ...........
18. Picnic area ..............
19. Afternoon walkabout meeting place
.............
20. Jomo’s Café ............
 Exercise 3 Questions 21-27
Choose the correct letter A, B or C.
21. The students did the study skills course 26. Which chart below shows how useful
because students found the course in general?
A. It was part of their syllabus.
B. They needed it to prepare for an
exam.
C. Their tutor recommended it.
22. Why did Sylvie and Daniel use a
questionnaire?
A. Other students preferred the method.
B. It reduced the preparation time.
C. More information could be obtained.
23. How often did the students meet in class 27. Which graph below shows how useful
for the course? students found the different parts of the
A. once a week course?
B. twice a week
C. every weekday
24. Why did Daniel like the course?
A. It improved his confidence.
B. It focused on economics articles.
C. It encouraged him to read more
books.
25. What did the students like about Jenny?
A. her homework assignments
B. her choice of study material
C. her style of teaching
 ❖ Questions 28-30

Complete the sentences.

Use NO MORE THAN TWO WORDS for each answer.
28. Good note-taking improves concentration during
29. Making notes with the help of a_________is useful.
30. Having a_________on note paper makes notes easier to read.

Exercise 4 Questions 31-40

Complete the notes below.
Write NO MORE THAN TWO WORDS for each answer.

AIRPORT DESIGN
Can compare a past airport to a 31.....................
Now, I can compare an airport to a small 32....................
Reasons for changes
Greater passenger numbers because of 33...........................(e.g. package deals)
34...........................(e.g. meetings)
● Need to create a good 35..................of country

airports called ‘gateways’

Types of change
Inside the building
● many big 36.....................provide space and light (e.g. Beijing airport)
● calm atmosphere with easy movement reduces 37............for passengers
The exterior of the building
● designed to match the surroundings
- the shape of the 38...........................on the Arctic Circle airport, Norway
- the 39.............................outside airports in India and Thailand
● structural design reduces 40................................and costs
 PRACTICE TESTS

❖ TEST 1

Exercise 1 Questions 1-10

❖ Questions 1-4

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer

NOTES ON ISLAND HOTEL

Example Answer
Type of room required: double room
Time
The length of stay: approx 2 weeks
Starting date: 25th April
Temperature
● Daytime: up to 1 ............°C
● Erratic weather
Transport
● Pick-up service is provided.
● Normally transferring to the airport takes about 2.................
Facilities
● en-suite facilities and a 3.....................
● gym and spa facilities
● a large outdoor swimming pool
● three standard 4..........................
 ❖ Questions 5-10

Write NO MORE THAN TWO WORDS for each answer

Day Entertainment activities Transportation

● learning to make 5.....................

Tuesdays ● mini bus
● having a 6......................... concert

● enjoying mountain view ● 7.....................

Wednesdays
● exploring a tropical 8..................... ● shuttle bus

● having a fancy dinner

Thursdays ● 10...............
● watching a spectacular display of 9.........

Exercise 2 Questions 11-20

❖ Questions 11-14

Choose the correct letter, A, B or C.

Online Exchange Business
11. The website is organised by
A. family members.
B. friends.
C. businessmen.
12. How long has the website been operated?
D. about 3 weeks
E. about 3 months
F. about 6 months
13. How many registered users are there on the website?
G. 1,000
H. 1,500
I. 2,000
14. Which country has the most users on the website?
J. Ireland
K. UK
L. Canada
 ❖ Questions 15-16

Choose TWO letters, A-E.

Which TWO things are most popular among users ?
A. children’s books
B. textbooks
C. computer games
D. toys
E. tools

❖ Questions 17-20

Complete the sentences below

Write ONE WORD ONLY for each answer.

17. The website will sort out ...................... items to help those who can’t
decide what to exchange.
18. Do not bother because everyone’s......................... is different.
19. Users will give ................... on the completion of exchanges.
Ceitera
The quality of the item
The case of communication
The 20......................... of delivering

Exercise 3 Questions 21-26

Choose the correct letter, A, B or C.
Reflective Journal Assignment
21. What should be firstly included in the reflective journal?
A. topics he is going to talk about
B. study aims for the module
C. suggestions from others
22. The woman has got
A. a lot of friends to help her.
B. several books that may be useful.
C. sufficient resources showing that she is a good technology user.
 23. What was the man’s biggest achievement in the past?
A. He worked as a waiter in a restaurant.
B. He got an offer to lead a team.
C. He became the chairman of the Student Union.
24. The man decides to
A. do it by himself.
B. find a tutor.
C. listen to others.
25. What is the man’s attitude after the discussion?
A. He thinks it is useless.
B. He is looking forward to it.
C. He feels uncertain about it.
26. What should be shown in the man’s reflective journal?
A. self-awareness
B. mistakes
C. Achievements

❖ Questions 27-30

What is the women’s attitude toward each of the following activities of study?
Choose FOUR answers from the box and write the correct letter. A-E

Attitude
A. define a problem
B. independent learning
C. develop study skills
D. gain confidence
E. find it difficult

27. writing an essay.............

28. taking exams.............
29. making class notes.........
30. taking presentation notes.............
Exercise 4 Questions 31-40

❖ Questions 31-38

Complete the notes below.

Write ONE WORD ONLY for each answer
Chimpanzee behaviours
Species

❖ We can find Pan or Pan Troglodytes in West and Central Africa.

❖ The Bonobo or Pan Paniscus are found in Democratic Republic of Congo.

Current research
● rule out 31............and biological factors
● learn through 32............of other chimps’ behaviour
Discoveries
● The book The Third Chimpanzee by James Diamond discusses some physical
features of chimpanzees.
● The discovery reported by Jane Goodall suggests that chimpanzees know how to use
33..................... .
Chimpanzees in Senegal
● use spears sharpened with their teeth
● can 34...............the shell of a coconut
● use a 35..................hammer to crash nuts
● are capable of learning 36................. and understanding human language
Subspecies
● Bonobos live on the other side of a 37.................
● Both of them are reducing alarmingly in population 38...........................

❖ Questions 39-40

Which TWO topics about chimpanzees will the students discuss next week.
A. They are slower than humans in different ways.
B. They learn things by copying humans’ behaviour.
C. They develop behaviours generation by generation.
D. They have a very strong ability of logical thinking.
E. They could be modified to adapt to the environment.
 ❖ TEST 2

Exercise 1 Questions 1-10

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer

Birmingham Exhibition
Example Answer
Purpose of calling: purchasing tickets
• Open in: 1......................
• Length of exhibition: 2.........................
• A wide range of manufacturers will be showcased.
• Some cars are available to observe and the others are for 3...............
• The 4...............is prohibited to take into the museum.
• Every ticket includes one free photo.
• Price of ticket: 5 £...................... (in advance)
• Transfer to Mark 6.......................(Box Office Manager)
• Held in the 7.............................Palace this year
• Not far from 8............................
• Website: www. 9........................... . com
• Best way to contact: 10.........................

Exercise 2 Questions 11-20

❖ Questions 11-15

Choose the correct letter, A, B or C.

11. How many patients does the hospital consult every year?
A. 3,000
B. 5,000
C. 11,000
12. When can patients meet the female doctor?
A. on weekday mornings
B. three days a week
C. only on Mondays and Fridays
 13. Who is the expert on treating hearing loss?
A. Mr. Robert
B. Mr. Green
C. Mr. Edwards
14. Where are patients recommended to buy their medicine?
A. the supermarket in the town
B. pharmacies nearby the city centre
C. the health care’s pharmacy
15. What will the patients be asked about whether they are willing to do?
A. Letting one student attend the consultation
B. Asking postgraduate students to do treatment
C. Meeting students in group discussion

❖ Questions 16-20

Write the correct letter, A-H

16. Reception
...............
17. Mr. Green’s Room
...............
18. Medical Records Office
...............
19. Surgery Room .
..............
Exercise 3 Questions 21-30

❖ Questions 21-25

What is the main opinion of each of the following people?

Choose FIVE answers from the box and write the correct letter. A-G

Opinions
A. lighting restrictions
B. alternative lighting
C. reduce the number of insects
D. decline in the number of species
E. climate changes
F. impacts on the growth of animals
G. impacts on water quality

21. Ken Simpson

22. Dave Kepler
23. Sharon Grey
24. Maria Jackson
25. Barbara Swallow

❖ Questions 26-27

Choose the correct letter, A, B or C.

26. What does Jim think about the difference among species in
natural and artificial light ?
A. It makes no difference
B. Species will die out in natural light.
C. Species will die out in artificial light.

27. One reason why Jim and Jane felt unsatisfied about the theories
discussed on the was that
A. governments didn’t increase any spending on them.
B. most theories had nothing to do with the exams.
 C. many theories lacked solid proof in the field.

❖ Questions 28-30

Which THREE topics are they interested in studying in the future?

A. quality of life of tourists

B. wildlife park animals
C. migration birds
D. animals living in rural areas
E. animals living in tropical climate
F. the impacts of different environment on animals
G. pandas in the zoo
Exercise 4 Questions 31-40

❖ Questions 31-32

Choose TWO letters, A-E

Which TWO aspects did the new rules at the end of the 19th century focus on ?
A. Cooperation
B. Competition
C. Moral values
D. Player's physical protection
E. Business model

❖ Questions 33-40

Complete the sentences below

Write ONE WORD ONLY for each answer.

Football in the UK
33. At present the main reason why UK schools push footballeducation is the pressure
from........
34. Prior to the 19th century, football players used different....................
35. People attempted to standardise the rules from the whole............, known as the ‘
Cambridge Rules ’ in 1848.
 36. Attendances were increasing due to the improvement of infrastructure and
the................... system
37. Football became popular and it is regarded as a .............. event
38. The football clubs were responsible for most of the .............. and development for the
football association .
39. .................... against other teams were also organised by the football clubs
40. In the 1910s, .................. football players were approved of in the game.

❖ TEST 3

Exercise 1 Questions 1-10

Write NO MORE THAN ONE WORDS AND/OR A NUMBER for each answer
Driving school
Example Answer
Looking for driving lessons given during the: weekends
Address: 1...................Road
Drive: the city centre
2....................above the city
Teacher’s name: Allen 3...........................
Popular type of car on roads: 4..............................
Had better: practice during the 5.........................
Safety driving depends on: good 6........................
Obtain a driving 7..................................
Final test fee: 8 $.............................
Duration of test: approx 9 .................minutes
More advice: keep a driving 10.................

Exercise 2 Questions 11-20

❖ Questions 11-15

Complete the sentences below.

Write ONE WORD AND/OR A NUMBER for each answer.
 Mount Rushmore
11. The government finally paid $................ to complete the heads of four United
States Presidents.
12. The purpose of the construction of the president’s heads is to develop.........
13. The carvings face...................to experience maximum exposure to sunlight.
14. In 1885, the mountain was renamed after a .................
15. It took..............years to finish the project.

❖ Questions 16-20

Label the map below.

Write the correct letter. A-E

16. information centre

17. refreshment centre
18. gift shop
19. workshop
20. visitor centre

Exercise 3 Questions 21-30

❖ Questions 21-25

Choose the correct letter, A, B or C.

21. Why does the student want to study Tourism?
A. good future
B. good pay
C. parents’ will
22. What kind of skill will the student gain in the course?
A. time-management
B. financial planning
C. note-taking
23. The student has the ability of
A. independence.
B. communication.
C. coping well with statistics.
24. The teacher believes that the industry of tourism is
A. shrinking.
B. seeing a bright future.
C. growing popular.
25. How does the student compare the university course with polytechnics?
A. There are summer schools.
B. The course is structured in modules.
C. The price is reasonable

❖ Questions 26-30

Choose FIVE answers from the box and write the correct letters, A-G
Features
A. limited value
B. useful
C. relevant to career
D. flexible admission
E. intensive
F. improving leadership
G. self-control and time management

Courses
26. Travel and Business
27. Japanese
28. Medical Care
29. Computer
30. Public Relations
Exercise 4 Write NO MORE THAN TWO WORDS for each answer
Company Outsourcing

Case study - TCP Technologies:

● Manager: Manjeet Khanna
● Main target: to create a 31.....................environment
Grading for staff:
● Every month grades are published on an 32....................... .
● The cultural openness increased the quantity of incoming contracted opportunities.
● The cultural openness improved the level of 33...................of the company.
● The increased rate of staff satisfaction has led to the growth of 32% in the
34....................
Recent interview:
● A company is not one entity comprised of components, but a living organism
composed of cells.
● Manjeet’s motto is 35 ....................
Benefits of management style:
●The rate of staff turnover has been reduced.
●A 36.............................can be from any other company.
● Grades are not used for 37 ..........................
Features of managing style:
● Personally, the manager wrote emails to respond to the complaints.
● The complaint form known as a 38................has access to all employees online.
● The manager can receive any complaints concerning air conditioning, food quality and
39...................entitlement.

❖ A 40........................on the anonymous complaint was introduced in the new system.

 PRACTICE TESTS

❖ TEST 4

Exercise 1 Complete the notes below.

Write NO MORE THAN TWO WORDS for each answer

JOB INQUIRY
Example Answer
• Type of job required: part-time
Position Available Details
1 ................... Duty: to provide 2 .................. service
Working hours: 3 .....................
5 ...................... Requirement: receive 4.................without pay
Day off: one day a week (request in advance)
Requirements: clean and valid licence
six-year experience
Working hours: 6 ............................
Duty: to take employers to and from work
to collect the 7 ........................
to pick up the children
Day off: 8 ..........................
9 ....................... Working hours: 17.30-22.30
Duty: to sell and dispense tickets
to provide refreshments
to take 10 ......................
Day off : Mondays
Exercise 2 Questions 11-20

❖ Questions 11-14 Choose the correct letter, A, B or C.

11. The host families will

A. earn a big money.
B. receive no pay.
C. receive stable pay.
12. What is the guest expected to overcome when suffering from culture shock?
A. loneliness
B. difficulty to make friends
C. language barriers
13. What can the guests do if they want to become familiar with host families?
A. talk about personal interests
B. clean their rooms
C. cook together
14. What’s likely to happen to the guests in the long run?
A. They will enhance cultural understanding.
B. They will gain overseas experience.
C. They will know more people from different countries.
❖ Questions 15-20

Write NO MORE THAN TWO WORDS for each answer

HOW TO APPLY FOR A HOMESTAY

Visit the website and contact the advisor

Keep in touch with the 15 .................

Provide two photos, one for the host family

And the other for 16..........

Send in some documents to confirm your 17 ..............

Receive 18 ................ with 7 working days

Have a ( n) 19 ................. in London

Pay the extra fee for a fast- track service

Receive a written 20 ..........................

 Exercise 3 Questions 21-30

❖ Questions 21-26 Choose the correct letter, A, B or C.

21. What kind of research method does the professor recommend?
A. interview
B. observation
C. questionnaire
22. What is the project based on?
A. a study they did before in Australia
B. a similar angle someone has done before
C. an Australian study
23. What does the professor advise Douglas to do about the formation of the focus groups?
A. strengthen the group in size
B. reduce the number of children in each group
C. build more than 3 groups
24. To do the project best, the professor suggests the students
A. interview various people or sectors.
B. not be too ambitious.
C. work hard enough.
25. To gather data, the professor asks Jane
A. to replace other people’s advice.
B. to simplify the textbook.
C. to practise using the data table.
26. The reason why Douglas hasn’t read enough reference books is that
A. he doesn’t have enough time.
B. he thinks there are too many books to read.
C. he hasn’t spent time in the library.

Questions 27-30 What do the students decide about the following part of the project?
Write the correct letter A,B or C

A. Jane will do
B. Douglas will do
C. They will do together

31. final report ...........

32. sheet preparation ...........
33. letter ...........
34. transcript ............
Exercise 4 Questions 31-40

❖ Questions 31-36
Write ONE WORD ONLY for each answer

GRAPHICAL SYMBOL
Graphical symbol
●includes the logographs in Egyptian hieroglyphic writing and ancient
Chinese pictograms
● found in Africa, the Americas, and Oceania
● still has something to do with 31.............use today
Ancient graphic writing systems
● Researchers obtain a wide range of 32.................about past
civilisations.
-Rosetta Stone was found in 1799 when members of Napoleon's expedition
got to Egypt
-Frenchman Jean-François Champollion determined the phonetic values of
the symbols in 1822.
● In those symbols, 33 are used to depict various meanings.
Camera obscura
● 34 ..................... helps people understand history better.
● Some charities will 35 .................... many endangered species.
● A camera was tied to one 36.................... of a bird.

❖ Questions 37-40

Complete the sentences below.

Write ONE WORD ONLY for each answer.
37. More............will be included in the future with the development of photography .
38. Companies would like to invest a lot to advertise in ..................
39. Designing appealing is ...................... used as a way of effective branding.
40. Graphic writing systems are of great importance in the subject of ...............
 ❖ TEST 5

Exercise 1 Questions 1-10

❖ Questions 1-3

Complete the notes below.

Write ONE WORD AND/OR A NUMBER for each answer

COMPLAINT TO THE AIRPORT

Example Answer
Name: Jack Dawson
Address: 1 ................ Road, Exeter
Postcode: 2 .............
Telephone: work : 3.................
home:798662

❖ Questions 4-6

Choose the correct letter, A, B or C.

4. What aspect of the flight does the man complain about ?
A. punctuality
B. legroom
C. temperature
5. What does the man think about the food served during the flight ?
A. It is not enough to eat.
B. It is expensive.
C. It has a bad taste.
6. What does the man think of the service of the staff?
A. satisfied
B. long wait
C. bad attitude
 ❖ Questions 7-10

Complete the sentences below.

Write NO MORE THAN TWO WORDS for each answer
7. The man felt satisfied with.................because it was quick.
8. During the flight,................facilities helped him distract from other poor
quality of the service.
9. As a gift, a 20% discount on the................fees will be offered.
10. The flight company also offers the man a...................worth £20.

Exercise 2 Questions 11-20

❖ Questions 11-16

What is customers’ attitude towards the following services ?

Write the correct letter, A, B or C

A. They are very interested.

B. They might be less interested.
C. They are not interested

11. a free gift .........

12. a driver for an extra fee .........
13. a package service. ..........
14. updated car models ..........
15. a discount ..........
16. a new branch company .........

❖ Questions 11-16

Choose the correct letter, A, B or C.

17. What is the problem with public transport?
A. Traffic jams
B. Pedestrian safety
C. Low efficiency
 18. According to the speaker, what is true about the transportation?
A. Buses are easy to find
B. Taxis are punctual.
C. Aeroplanes are unaffordable.
19. According to the speaker, what is true about the bus?
A. Passengers occasionally spend more than half an hour
waiting for it.
B. It is sometimes overcrowded.
C. It is often dirty
20. What is the existing situation regarding the price of bus tickets?
A. It is fluctuating severely.
B. It is declining.
C. It needs to be increased.

Exercise 3 Questions 21-30

❖ Questions 21-25

21. What was the most difficult problem when the company was founded?
A. No clear objectives
B. No formal structures
C. No perfect premises
22. What is the staff unsatisfied with?
A. The type of work
B. The work assignment
C. The feeling of appreciation
23. What was the problem of the manager?
A. He had a lot of tasks to do.
B. He employed too many people and let them go then.
C. He always made decisions by himself.
24. What does the staff think of the new manager of the company?
A. They are delighted to see that the meeting time is shorter.
B. They feel annoyed toward him.
C. They are amazed that he has done it well.
 25. What achievement has the organisation made already?
A. Children were involved in painting the entrance area.
B. There was no particular achievement.
C. It built a local primary school.

❖ Questions 26-30

Complete the summary below.

Write NO MORE THAN THREE WORDS for each answer.

Major Problems of a Company

Since the company opened, there have been many problems with
employment, but there is no 26................... He needs to find a venue for
financial training. It is very hard to run an organisation and the
27.................. the organisation skills, there is a section on 28......................
is of great importance to staying organised. To enhance the library where
some valuable books can be found. In addition, the library contains some
useful resources, such as a collection of documentaries on personal
organisation, the literature on 29..................and the articles on the
30.................

Exercise 4 Questions 31-40

Complete the notes below
Write NO MORE THAN TWO WORDS for each answer
CLIMATE AND ARCHITECTURE
• Cases and examples are from practice conducted in 31 ...........as well as rural areas.
Acid rain
• The chemicals have devastating effects on the architecture .
• The government tries to reduce the negative effects.
• Funds have been received from a 32 ..................
• 33 ..................experience lower levels of acid in damaging pollutants .
• In recent years, Alter Project focuses on the buildings made of 34..............
Pollution
• One of the main sources of pollution is from the construction industry.
• 35 .................... is used to reduce pollution in Sky Tower.
 • Construction is affected by the increased 36 ..................... in winter.
• Humidity affects the 37............... buildings whose grain can be condensed by
moisture from the air.
Building & Technology
• Ground conditions can be a problem when the density of the 38 ......... is wrong.
• Architects can now monitor the 39...................... of buildings.
• The government should make 40 .................. for the architects.

❖ TEST 6

Exercise 1 Questions 1-10

Complete the notes below
Write NO MORE THAN TWO WORDS/ OR A NUMBER for each answer

HOUSE RENTAL
Example Answer
• Name: Mary Collins
Facility available: 1 ........................
General layout: upstair : living room
bedrooms
downstairs: 2 .........................
• Car park : availability of a large 3.............
• Shopping: at the 4 ..................
• Place for children playing 5 ....................
•Education resources: a 6................. in the community
• Rent: 5980 a month
(including the maintenance fees of the 7 ...................
Date of house available : 8......................
• Viewing arrangement (time) meet at 9 .......................
Postcode: GASSFR
Address: 8 10 ..............................
 Exercise 2 Questions 11-20

❖ Questions 11-16

Choose the correct letter, A, B or C.

11. What's the new improvement about the zoo this time?
A. The zoo has built a new dog-walking area.
B. The zoo has brought a new batch of animals.
C. The zoo has expanded its exhibition area.
12. What is the change for the new regulation enacted in June?
A. The zoo is not open during the weekdays.
B. Visitors are allowed to feed the animals at night.
C. Visitors are allowed to see the animals until late night.
13. While visiting the kangaroo, which behaviour is forbidden?
A. Photo-taking
B. Shouting
C. Feeding
14. Why is the pye-dog zone temporarily closed?
A. Because the fence is broken.
B. Because the pye-dogs are in hibernation.
C. Because the pye-dog zone is under construction.
15. Where can the visitors buy the discounted ticket?
A. Gift shop
B. Photoshop
C. Reception desk

❖ Questions 16-20

Write the correct letter, A-H

16. Bird hide .........
17. Pye-dog zone .........
18. Rest area .........
19. Kangaroo visiting site .........
20. Photoshop .......
Exercise 3 Questions 21-30

❖ Questions 21-24

21. The course has improved the environment since

A. it was regulated by law.
B. more students were involved.
C. more species were brought from other places.
22. What is the biggest reason why the organisation improved greatly?
A. It was funded by a private investor.
B. It sold out its shares.
C. It got the governmental fund in the first year.
23. What is suggested from the reports ?
A. Resources still need management.
B. Teachers and the students have benefitted from the field trips.
C. The environment has been terribly damaged.
24. Who did obtain the special experience from the field trip carried out by the organisation?
A. students
B. teachers
C. researchers

❖ Questions 25-26 Choose TWO letters, A-E.

What TWO problems does the report focus on?

A. air pollution
B. soil erosion
C. overgrazing
D. forest exploitation
E. water pollution

❖ Questions 27-28 Choose TWO letters, A-E.

Which TWO benefits of this activity to the students are mentioned by the
professor?
A. They become more punctual.
B. They feel more confident.
C. They get practical experience.
D. They learn how to collect data.
E. They know the importance of environmental protection.
 ❖ Questions 29-30 Choose TWO letters, A-E.

What TWO things will the woman do in the rest of the time when no
activities are going on?
A. read more reference books
B. study in library
C. interview some teachers
D. participate in one of fun hobbies
E. join in some tutorials

Exercise 4 Questions 31-40 Complete the notes below.

Write NO MORE THAN TWO WORDS for each answer.
ROBERTS COMPANY
Founding
● The most important principle of the company is to improve the 31................
development of the camera technology.
Aim
● It was founded by Dwayne Roberts in 1957 and mainly explored 32
......................
Potential applications
● recording high-definition video
● discovering 33 ...................
● scratching plants in the rainforest to experiment 34 ......................
● distributing more across the road network to control 35......................
At present
● 36 .................... are the best sellers in the company.
● They are designed to look like 37 .................
● The company is working on a tiny 38 ..................... to change the way people
see photography.
Other applications
● Surgeries could be taster and more 39 .....................
Internship opportunity
● To get it, the students can participate in the 40 .................... organised by the
company.
 TAPESCRIPTS

Unit 1
Exercise 4
Customer: I need a table for 12 - it’s my husband’s 30th __________, so we're having a
__________ dinner to celebrate.
Manager: So that’s 12 people for the 16th.
Customer: No, no, it’s the day __________- the 17th - Saturday the 17th, at eight o'clock.
Manager: Ah, yes, of course. A party of 12 for Saturday ... Oh, I'm sorry, but I’m
__________ our main restaurant is __________ __________ that evening, but we do have a
small room available for __________ hire. It can seat up to 20 people, so there would be
plenty of space for 12 of you.
Customer: That sounds __________.

Exercise 5
Customer: That sounds perfect.
Manager: Excellent. Now we offer a set __________ menu for £23 per person and we can
also supply you with a birthday cake at no extra __________. How does that sound?
Customer: That sounds good. So how much would that cost in total?
Manager: Let me see - for the food and the room, that will come to £318.
Customer: Did you say three hundred and __________ pounds?
Manager: No, three hundred and __________.
Customer: OK, I think I’d like to go ahead and make a booking.
Manager: OK, I'll just take your __________.

Exercise 6
Sales assistant: Good afternoon, can I help you?
Customer: Yes, I'm looking for a __________ for my sister. She's going to be 18 next week.
So I thought a piece of __________ would be nice.
Sales assistant: Good idea! Do you have anything particular in mind - a __________,
perhaps?
Customer: Mm, she has so many __________. I was thinking of a pair of __________,
possibly.
Sales assistant: Does she have a __________ colour?
Customer: Mm, she likes blue …
Sales assistant: What about this pair? They have some beautiful little blue __________.
Customer: Mm ... They're quite nice, I __________.

Sales assistant: They’re silver, and they're __________, so you won’t find anything like them
anywhere else.

Customer: Oh, really? So, how much are they?

Sales assistant: Well, they were £30, but actually we’ve got a __________ on at the moment,
so they're a little __________ - only £20. So you can save £10!

Customer: Great. I'll take them.

Sales assistant: And would you like me to __________ them for you?

Customer: How much do you charge for that?

Sales assistant: For £4 we give you a pretty box and your own choice of __________ paper.
Or for £5 you can have our luxury __________ service, which includes a silver box and
silver __________. And if you would like a card to write your own personal __________,
that will be £2 extra.

Customer: Well, it's a __________ birthday so I’ll take the luxury __________. But I already
have a card, thank you.

Sales assistant: That's fine. I’ll do that for you now. And how would you like to pay -
__________ or card?

Exercise 7

Customer: Oh, really? So, how much are they?

Sales assistant: Well, they were £30, but actually we’ve got a sale on at the moment, so
they're a little cheaper - only £20. So you can save £10!

Home Practice[1]

Exercise 3

Test one training, spelling Three..

1. My address is 23 BOROUGH Road. That's B-O-R-O-U-G-H.

2. Send your application to JAYWICK limited. That's J-A-Y-W-I-C-K
3. My name is Anna FRAVELLI. I'll spell that for you F-R-A-V-E-L-L-I
4. So we'll meet outside QUARRYSIDE school. That's Q-U-A-R-R-Y-S-I-D-E.
 5. You need to get a bus to my village. It's CHARLESWORTH. That's
C-H-A-R-L-E-S-W-O-R-T-H
6. Have a look at my website. It's www. kimmarshall.com That's
K-I-M-M-A-R-S-H-A-L-L

Exercise 4

Test one training numbers.

1. I live at 391 King Street.

2. A family ticket is cheaper. It's only $48.
3. You can ring me on my mobile. The number is 007862335201
4. The theatre, which is very old, has been open since 1899.
5. Take the application to the secretary, who is in room 117.
6. Your flight will be 454 pounds 50 including taxes.

Exercise 5

Test one training dates.

1. The first day of the course is the 21st of September

2. I was born on the first of February 1986.
3. I have an appointment with Dr. Andrews on the 31st of March
4. So we're getting married in December on the 14th.
5. I will fly into New York on the 11th of January.
6. You need to come for an interview on the seventh of August

Exercise 6 Test one training measurements.

1. Mount Everest is 1850 meters high

2. It's 658 kilometres from Wellington to Auckland.
3. John is 180 centimetres tall
4. Mix the sugar with 150 grams of flour.
5. I weigh 62 kilograms.
6. The desk I bought is one metre 65 centimetres across
 UNIT 2

Exercise 1[2]

T = Tutor S = Student

T: So Rashad, we've talked about your __________ and we've also looked at your last
__________. Are you happy with the __________ for that?

S: Yes. thanks - it's quite clear.

T: Good So is there anything else I can help you with?

S: Well. yes. there is. actually. It's about my __________ I'm really not sure how best to
prepare for them and I’d like some advice, please.

T: Did you go to Dr Green's talk last month - the one about __________ and exams?

S: Urn. no. I wasn't able to go.

T: Well, these talks are well worth going to and Dr Green gives some really good advice
about exam __________.

S: Oh dear. I wish I'd gone but I was too busy writing my essay!

T: Well. I believe she's giving the talk again next week. Urn. Let's see... yes. on Tuesday.
Why don't you go __________ to that?

S: Do you know what time it is?

T: Let's see _ you have a seminar at two o'clock, right? Well, it’s straight after that, at 3.15. in
room__________.

S: Oh that's great. Yes. I’ll do that, thanks- Is there anything else I can do?

T: Have you ever used Student __________?

S: No. I haven't.

T: Well, they __________ very good advice about this sort of thing. Why don't you go there
and see if you can talk to one of the __________? You II probably need to make an
__________.

S: OK, 111 do that too. Thanks. Dr Milton, that's been really helpful.

T: No problem. So your next __________ is in three weeks' time, on the seventeenth of

__________. Can you make 10.30 again?

S: The seventeenth. Let's see, yes, that's fine. Thanks again, Dr Milton. Bye!

Exercise 2[3] N = Narrator A = Advisor S = Student

N: You will hear a student talking to a student advisor about problems he is having preparing
for his exams.

A: Come in and sit down. Rashad My name’s Lin Wood. I understand you wanted to talk to
me about your exams.

S: Yes. I'm getting a bit __________. My exams are coming up soon, but I'm finding it
__________ to prepare. There seems to be so much to do - I don't really know where to start.

A: Well, you still have __________ of time before your exams start, which is good. So the
first thing you need to do is to __________ your time effectively and decide which
__________ or subjects you need to spend more time on.

S: Should I make a __________ __________?

A: Yes. They can be very __________ and give structure to your study time.

One thing you definitely need to do is exam practice: try to look at as many past exam papers
as you can and __________ doing them under exam __________.

S: Yes, I've done a few of those, but I don't know... I'm not sure how __________ it was - I
really wanted to discuss them with someone.

A: Well, why don’t you then? You could set up a __________ __________ with some other
students - Discussing exam questions and sharing ideas will really help you.

S: That sounds like a great idea. I’ll ask some of the others later today.
A: Good. So, how much time do you spend __________?

S: Well, I __________ to spend all my free time studying at the moment.

I usually stay up late every night.

A: Well, it __________ to me as if you might be working too hard. You need to make sure
you take plenty of __________ __________. They say you should stop for __________
minutes every hour, so fifty minutes of study time followed by a __________; get up and
walk around, have a drink or a __________, but don't sit at your computer or desk for long
periods.

S: Yes. I do spend too long __________ at my desk sometimes.

A: And you also need to __________ time for other things. Make sure you have some
__________ time and get out and do things, even if it's just going for a __________ or
meeting a friend for a coffee.

S: Ohh I suppose I haven't been out much recently, and I stopped playing football last time
because I didn't have much time.

Well, I suggest you start playing again.

S: Yeah, maybe I will. Thank you, Lyn. That's really useful and glad to help.

A: Now remember, if you want to see me again, I'm here every __________ morning and
__________afternoons. You don't always need an appointment to see me. You can just pop
in. Now, have you got my contact details?

S: I've got your email address, I think, do you think you could give me your phone number
too?

A: Of course, you can leave me a message anytime and I'll try to get back to you. And I'll be
interested to hear how you get on with that study group. Ready? It's __________

S: Got that. Thanks again, Lynn. Bye.

A: Bye. Rishard.
 Exercise 3

N = Narrator A = Advisor S = Student

N: You will hear a student asking a course __________ about what to study.

A: Matt, nice to see you. How are you?

S: Fine. Busy, but fine!

A: Good ... How can I help you?

S: Well, I've got to choose my __________ for next year and I'm getting very __________.
Maybe you can help me?

A: Sure. What's the problem?

S: Well, I want to do __________, but I think you need top marks to get on the course, don't
you?

A: Hmm ... Yes, they ask for a Grade A in __________. And I know they are very strict about
that. Is there anything else you like?

S: Well, I quite like __________ - or business __________ maybe?

A: Yes, they're not as __________ as engineering, but I know they both ask for good
__________ language __________. You've got those already, so that's OK.

S: Yes. Business studies may be better for me anyway.

A: Well, the good thing about this course is you spend three days in __________ learning
about the subject, and then the other two days you spend working in a __________.

S: Yeah, that sounds great, but how do I find the work __________.

A: Well, that's another good thing about this course - the __________ can put you in touch
with __________ in the local area to help you find your position. I think most students who
do the course are very happy with it. Why don't you go and see __________ Lyatt and talk to
him about it and see what he says?
S: Sorry, can you spell that?

A: Yes, it's L-Y-A-T-T. He's one of the course __________.

S: OK, thanks. Do you know where I can find him?

A: Let's see... His __________ is in the business school - do you know where that is?

S: I think so, yes.

A: Yes, here we are: Room __________, on the __________ floor.

S: Thanks.

A: One other thing you might be __________ in next week the business school is having a
week of __________ __________, Including a number of __________. They're open to
anyone and they have some guest speakers coming in. Why don't you go __________? It
might help you make your __________.

S: That sounds Interesting. Do I have to book?

A: Well, the talks will probably be very __________, so I would ring them to __________ a
place. Let's see... The number is __________.

S: Right, got that.

A: By the way, you do know you haven't got long to __________, don't you?

It's already March, so you need to be quick.

S: Oh. Urn, yes - when do you need to know?

A: You need to decide by the end of __________.

S: OK, thanks. I'll get back to you soon.

Exercise 4

Clive: Hello?

Debbie: Hi, Clive, is that you?

C: Yes, hi, Debbie.

D: Did you __________ to see those __________ for our __________?

C: Yes, I did, and there was an extra one who was quite a __________. You know, he hadn’t
applied and he just turned up out of the blue, so we haven’t got any details for him.

D: Really? Tell me about him.

C: OK, and you can take some notes. Then we'll see what we think.

D: Fine.

C: First, he’s called Sanjay Dubashi.

D: OK Sanjay is spelt S-A-N-J-A-Y, right?

C: Correct And Dubashi is D-U-B-A-S-H-l

D: D-U-B-A-S-H-l, fine, thanks, I’m just getting that down. And did you find out how old
he is?

C: Sure, he’s __________ about our age, you know - well, a couple of years older, he’s
__________, quite a big man, quite __________, __________, with a big __________.

D: And what does he do?

C: Well, actually, he just says he's an office worker, you know, just one of those people with
quite a __________ job in an office.

D: Mm, doesn’t sound like he finds his job very interesting. Has he got any __________, do
you know, of going off to remote places on foot?

C: Yes, he’s been all over the place. He was telling me all about a trip he made in a Land
Rover __________ Central Africa from one side to the other, which sounded pretty
__________. And __________!

D: Great! I think it would be really interesting to cross Central Africa. I'd love to do that.
Anything __________? I mean, where he actually had to walk instead of driving - you
know, being so __________, as you say?
C: Mm, I was coming to that. Last year, he went to Russia with some friends in their
summer __________ and they went up a __________. Let’s see, urn, Mount Elbrus, it’s
called.

D: Wow, now that's really quite something. By the way, Elbrus is spelt E-L-B-R-O-S, isn't
it?

C Not quite, it’s U-S.

D: Ah, OK. What __________ does he have which would interest us? Has he done any sort
of specialist training, for example?

C: Well, he's done a course in __________ __________, which may be pretty __________.
If any of us get __________, he should know what to do.

D: Good. It might be useful to have someone who knows how to do first aid in case
someone has an __________. Can he swim?

C: I didn't ask, now you mention it. I forgot. But he did tell me he can hold __________ in
__________ languages. He’s not __________ in all of them, but he can get by. He grew up
in India, and I __________ that helps, you know, for learning languages, though now he
lives over here.

D: Right. What else? Has he been to __________, for instance?

C Yes, he graduated in __________ studies, though he says he's never worked in the
__________.

D: OK, and when he's not off on __________ to remote places, what does he like doing in
his spare time?

C: He seems to do all __________ of things. One thing he told me which could be

__________ is that he likes __________.

D: Yes, we'd better tell him to bring his fishing __________ - that is, if we choose him.

C: And he seems to spend a lot of time at the gym - he says he really likes to keep
__________. And when you meet him, you’ll believe it’s true.
 D: Great, another fitness __________, like you. Well, sounds like I should meet him,
doesn’t it? When can you fix that up?

Exercise 5

Amanda Dubai Palm __________, Amanda speaking. How can I help you?

Leo Oh hi, Amanda I’m ringing to enquire about a holiday __________ for the
month after next.

A: OK, no problem. Let me get your __________ first, then I'll tell you what we’ve got. Is
that all right?

L: Fine, go ahead.

A: OK Can I have your name first, please?

L: Yes, it’s Leo Blucher, that's L-E-O - that’s my first name - and my surname is
B-L-U-C-H-E-R

A: OK, I’ve got that Where are you from, just out of interest, Leo?

L: I’m __________.

A: Right, OK, and what’s your address?

L: It’s number 37 Blumengasse in Vienna.

A: Right. Could you just spell Blumengasse for me, please, Leo? My German’s not too good.

L: Sure, it's B-L-U-M-E-N-G-A-double S-E

A: Great, thanks, and what’s the __________ like in Vienna at the moment?

L: It’s pretty grey and __________, I’m afraid. Hope it’s better in Dubai.

A: Yes, it’s lovely at the moment. Sunny and __________, but not too hot. Now, can you give
me your phone number?

L: Yes, it’s __________.

A: Great. So, you’re looking for a holiday apartment, Leo. How many people is it for, just
yourself?

L: No. There'll be four of us, two __________ and two __________.

A: Fine, and when would you like it from?

L: Ideally from the 1st of January.

A: January the 1st. OK. I’ll have a look and see what we’ve got. How long would you like to
stay?

L: Well, it depends a little bit on the __________, but I think that about nine days would be
perfect.

A: Fine And, talking of prices, what would be your __________, do you think?

L: Well, I’ve looked on the Internet, but I don’t know if I’m being __________ if I say 200
euros per day? Things seem to __________ from __________ to well over __________.

A: Well, it depends on where, of course, but I think we could __________ find something for
you at that price.

L: Great. There are __________ other things, though. Our children are quite small, and we
don't want to take them to __________ all the time, so one thing we’d really __________ is a
fully equipped __________ so we can do some __________.

A: Yes, I completely understand. Do you have any other __________ __________?

L: Yes, we live in the city __________ hundreds of miles from the __________, so we’d
really like to be able to see it from our apartment.

A: OK. I'll note that down. All our apartments come with __________ __________ and
central __________, by the way.

L: Oh dear. One thing I don’t like is the __________ of air conditioning in the background.
Can you make sure it’s as __________ as __________?

A: Yes, I’ll look into that. Anything else?

L: Yes, just one more thing. We’d like to __________ a car while we’re in Dubai, so we’ll
need to have a __________ __________, I think - we don’t want to have to walk a long way
from the car to the apartment.

A: I think you’re quite right. I'll look into all these things and make a list of possible
apartments. Do you have an email __________, so I can send them to you?

Exercise 6

N = Narrator R = Receptionist S = Student

N: You will hear a student talking to a __________ about courses __________ in a school.

R: Fahad Management School, how can I help?

S: Yes, hello, urn ... I'd like to find out some __________ about the short courses you have
available in March.

R: Certainly. We have three short __________ next [4] month. The topics are __________
skills, __________ skills and report-writing skills.

S: I'm interested in your presentation skills course. Where does it take place?

R: All our short courses take place in the Hamilton Building.

S: Sorry, could you spell that, please?

R: It's H-A-M-I-L-T-O-N. It's in the city centre, next to the __________ __________.

S: Âh, I know it. And when does the course begin?

R: The first lesson is on Monday __________March. And you need to __________ by

Friday 2 March.

S: That's next week, isn't it?

R: That's right,

S: And how much does the course __________?

R: It's £1,000 for the two-week course. There is a ten-percent __________ for early
__________, so you save £100 and only pay £ __________. Can I just ask, are you interested
in the __________, __________ or beginner course?

S: Well, I'm not a __________ beginner, but I don't think I'm an __________ either, so
probably the __________ course.

R: OK, they are the same time and cost - I just need to put you in the right group.

S: OK. Could you tell me a bit more about the course? Who will the tutor be?

R: Let me just check your tutor... It's Mr Rasheed. Actually, no, sorry - Mr Rasheed is on the
communication skills course in March. Your tutor is Professor __________. All of our tutors
are __________ in their area and work with many top companies.

S: And what about the course details? Do I need to buy a book for the course?

R: No, all of our __________, reading texts and homework __________ are available online.
You don't need to buy anything else.

S: That's great, thanks. So do we have to do anything before the course starts?

R: Yes, you need to __________ a five-minute presentation.

S: And do we have a topic for the presentation?

R: You do. It's called ' __________'. You can choose any __________ you want - although
it's good to choose something you know well.

S: OK, that sounds fine. What __________ will the tutor look at?

R: In the first week, the focus is on __________. In the second week, he'll look at your voice,
__________ __________ and how you __________ with the audience,

S: That sounds interesting. Right, so __________ is online?

R: That’s right.

S: That’s great. Thank you so much for your help.

 UNIT 3

Exercise 1

N = Narrator A = Advisor W = Woman

N: You will hear a conversation between a woman and a college advisor.

A: Good morning, Central College. How can I help you?

W: Oh hello. Yes, I've recently set up my own business and I've noticed on your website that
you __________ some __________ courses that might help me with some aspects of my
business.

A: That's right. We have a number of courses that might be of __________. What is it you
need help with in particular?

W: Well, my IT skills are not very good at all, really.

A: Well, we do have some __________ ’ courses. There's Introduction to Email and the
Internet. The next one starts __________, but it's not held here - it's at our Sydney Street
centre, on the __________ of town.

W: Actually, those are the things I'm not too __________ at. No, I was thinking of something
that would help me more with my __________. For instance, I need to __________ a website
and I also need to __________ some __________ to __________ my business.

A: Well, we do __________ website __________ and desktop __________ in our

Computing Level 1 course, but I'm not sure if you want to study __________ if you've got
your own business.

W: No, I can only do __________. I can only __________ a few hours a week

A: I think the best thing for you would be to do a couple of our __________ courses. We
have an Introduction to Website Design course starting __________. It's on __________
evening for __________ weeks. But it's at our Eastgate campus, so it might be too far for
you. Where do you live?

W: Well, it's quite far for me - I live in New Hampton. But I'm happy to travel. Have you got
any desktop publishing courses starting soon?

A: Let's see. Yes, there's one starting here on the __________.

A: Let's see... it's __________ __________, so you could do both at the same time. No, wait
- it says it's for people with some __________ __________ of the __________.

W: Are there any lower-level courses?

A: Not until next __________.

A: OK. Can I __________ for the website design course now and then I can think about
starting the other next term?

A: Of course. I just need to take a few __________ __________. Can I take your name?

W : Yes it's Maria Wilenska. That's W-l-L-E-N-S-K-A.

A: OK. And what's your __________ - are you Polish?

W: A lot of people think I'm Polish but actually, I'm __________.

A: So that's your first language?

W: Actually, no. It's __________! I lived in Paris for the first twenty years of my life and
that's where my husband's from, so it's the language I use most.

A: And can I take either an email or a daytime phone number?

W: Yes. It's probably easier to get me on my mobile, so I'll give you that. It's 077 64 6453
991.

A: Right. Now, just a couple more questions. Can you just let me know what your
__________ __________ is - what's the highest level you've achieved: high school, college,
university?

W: __________. My first degree was in __________ and I also have a __________

diploma.

A: Oh what's that in?

W: __________ __________ - that’s what my business is.

A: Sounds __________. Now have you got any special needs that we need to know about -
any __________ issues or __________ difficulties?

W: Not unless you count my terrible computer skills!

A: OK, so I'll put 'None'. Finally, I just need to know how you're going to pay. You can either
pay a __________ deposit now - that's __________ pounds - and then the balance of
__________ pounds on the first day of the course, or you can pay the whole amount now if
you prefer - the total is __________ pounds.

W: Yes, I think I'll pay in __________ now. Do you take credit cards?

A: Yes, of course. I'll just...

Exercise 2

N = Narrator E = Editor S = Student

N: You will hear a newspaper editor talking to a student about work experience.

E: Well, as you know, James, we're only a __________ newspaper, but our print sales are
actually __________ at the moment and we have a __________ website and social
media __________. Do any of those areas __________ you?

S: Well, I do like __________ print media, but I have to admit my real interest is
definitely __________ in __________ media.

E: OK. Well, I can't promise anything but I'll note it down and we'll see what we can do.
So have you got any __________ __________ experience?

S: Yes, I've been very involved in our __________ __________ for the past __________
of years and I've just been made deputy __________, so I'll have a bit more __________
there.

E: That's a good experience. We probably can't give you any writing work, at least to begin
with, but keeping social media updated is a __________ job, so there may be something
there for you. Would you be prepared to work __________ hours - you know,
 weekends, nights, early mornings?

S: Yes. In fact, weekends or evenings would __________ me best. I can't do early

mornings because I have a nine o'clock __________ on most days.

E: Right. Now, do you have your own __________ - you know, in case we need to send
you out on a job?

S: Well, I haven't got a __________ at the moment. But I'm going to have use of my
__________ 's __________ next term as he's just gone to work in Canada for a year and
he's agreed to lend it to me.

E: Well, that would be __________. It's much better if you have your own __________.
OK, now I just need a few personal details. So what's your surname, James?

S: Fernandes. That's F-E-R-N-A-N-D-E-S.

E: Thank you - that sounds Spanish?

S: Actually, it's __________ - my dad is __________ but my mum's from Birmingham

and that's where I was born and brought up, so I'm __________.

E: OK. Now, as I said, I'll probably __________ you in a couple of __________ or so,
once I know If we have any openings. So I'll take your email address if that's OK.

S: Yes, it's [email protected] - that's J-A-S-9-6.

E: Got that. OK, I think that's all I need for now. Have you got any questions?

S: No, I don't think so. Just one thing, in case you try to contact me: I'm going on
__________ for __________ weeks and I don't know how easy it'll be to pick up
emails. I'll be away for __________ two weeks of __________. But I'll be back on the
__________ of __________.

E: OK, thanks for letting me know. I'll just make a note of that.

S: Thank you for seeing me today.

E: My pleasure. I'll be in touch soon.

 Exercise 3

N = Narrator M = Man W = Woman

N: You will hear a conversation between a woman who is

interested in technology courses arid a man who works at a community college.

M: Good afternoon, Trent Town Community College, Greg speaking.

W: Oh hi, my name's Emma. I've been looking at your website and I want to ask a few
questions about your technology courses.

M: Of course, how can I help?

W: Well, a few people in my family are interested in your courses. The first person is my
__________. She's interested in learning __________ computer and internet skills:

M: It sounds like our Technology for __________ course would suit her.

W: Yes, I saw that on your website, I can see it covers emailing and __________
__________, but I wondered if it would cover ________ __ __________ - she'd like to give
this a try.

M: Actually, I'm not sure, but I can __________ the person who __________ the course and
let you know if you like.

W: That would be great. The next question I had was about the 3D Printing course. My
__________ 's really interested in this. But it says on your website that you need to have your
__________ computer to __________ with you. She doesn't have one.

M : I see. Don't worry, she'll be able to use one of our computers here - her teacher can
__________ her one. I think I should __________ this information to that page online - we
don’t want to __________ people from coming1

W: Oh good. Now, my husband is interested in the Create Your Own Website course.

M: It's very __________ - I'd __________ enrolling soon for the next one.

W: Yes, I think he will. But he wants to know about the coursebook - it says on your website
that he'll receive this on the __________ night of the course. But he'd actually like to get it
__________ the course starts so he can get __________ with the __________.

M: I think this would be OK, once he's enrolled and paid. I'm happy to send that out to him in
the mail.

W: That's good to know. The last question I have is related to the Graphic Design course.

M: OK.

W: Your website says that students should attend every class, but I know that I'll have to miss
at least __________ evening because I have a __________ trip planned. Is that OK?

M: I'm sure it will be, but I can __________ the member of staff. I can then call you and let
you know.

W: That would be great, thanks.

M: OK, so would you like to start the __________ process for any of those courses?

W: Yes, I'll __________ now and I'll ask the others to __________ you __________.

M: Sure, I'll just need to write down a few details if that's OK.

W: That's fine.

M: So, can I start with your full name?

W: Yes, it's Emma Steele. That's S-T-double E-L-E.

M: Thank you. I'll just make a note of that on the __________ __________ form. Ah hang
on, my pen's not working - let me just get another one. OK, got it.

W: Great.

M: OK. And can I get your home address, please?

W: Yes, it's 3 __________ Road, Trent Town.

M: Oh, you're not too far away from the college then - we're on __________ Road as you
probably know.
W: That's right - I'll be able to __________there!

M: You're very lucky. You won't get __________ in __________ like I often do! And can I
get your phone number, please?

W: Sure, I'll give you my mobile. It's 07434 379 562.

M: OK. Now, we send out a lot of information via __________ , so can I get an email address
for you, please?

UNIT 4

Exercise 1

RECEPTIONIST: Good morning. City Aquarium, Georgina speaking.

TEACHER: Oh hello. I’d like some information about the cost of visiting the aquarium.

RECEPTIONIST: Certainly.

TEACHER: I’m thinking of bringing a group of people to the aquarium. What would be the
__________ way of doing that?

RECEPTIONIST: Well... you have a couple of options. The __________ price for a ticket for
a __________ is $__________

TEACHER: OK.

RECEPTIONIST: But they must be under __________ years of age. Otherwise, they rank as
an adult, in which case it would be $__________ for a __________admission.

TEACHER: Right. I see. Well... they’re all __________15, I’m afraid.

RECEPTIONIST: So it would be the adult entry fee then. But the good thing about this ticket
is that there’s no __________ required.

TEACHER: Yes. That’s an advantage, but I think that’s a bit __________ for us, quite
honestly. Is it possible to get a student __________? These people are all studying
__________ here at the moment and they’re on a bit of a budget if you know what I mean.
RECEPTIONIST:Yes. Students can get in for $__________a head.

TEACHER: Oh, OK ...That’s about a 30% __________, isn’t it? I suppose that’s not bad,
when you think about it.

RECEPTIONIST: To be __________ for that price they do need to show a __________.

TEACHER: OK. I’ll remember that. And do I need to book if I’m bringing a group?

RECEPTIONIST: How many of you are there?

TEACHER: Why? Are there group prices as well?

RECEPTIONIST: Oh yes. If you have a __________ of __________people.

TEACHER: So how much does that work out at?

RECEPTIONIST: Well, there’s a flat fee of $__________ for a group of ten.

TEACHER: Um ... that’s even more expensive!

RECEPTIONIST: Yes, but you do get the added __________ of a guided tour.

TEACHER: Yes. I’m sure it’s very interesting but it does still seem to be quite __________
for our students.

RECEPTIONIST: Um ... Also, I should tell you that if you want to come as a group, you’ll
need to buy the tickets __________ __________.

TEACHER: Right. Look... I think we’ll just come down on our own

Exercise 2

Hi there, everybody, and welcome to Animal World Before you start your visit, I’d just like to
tell you about a few __________ events happening here today. They're all __________, and
I’d really __________ you to go to as many of them as you can, as I think you'll learn a lot

The first event is called The World of Ants, and it’s happening this __________ quite soon in
the Insect House, which is just a short walk from here The __________ entomologist Dr
David Crocker, who many of you will have seen on television, is giving a __________ all
about ants - the different types of ants, how they __________ themselves, what they eat, their
__________ and so on It’s actually a __________ subject. So, The World of Ants, a lecture
by Dr Crocker, in the Insect House, starts at __________ o'clock and lasts for __________
minutes

At midday, that's __________ o'clock, there’s a __________ which is just as fascinating and
it’s called The __________ __________ This is all about birds and how they migrate across
__________and __________ using the Sun, the stars and the Earth's magnetic field. As I
said, it’s a film - an absolutely spectacular film - which all the __________ will enjoy, some
fabulous __________ - and it's on in Theatre C, which you can see here just behind me - so
bear that in mind for __________o'clock

The next event is a __________ taking place in the __________Room and given by Monica
Chaddha It’s called __________ Garden Wildlife. Monica will be showing you ways of
encouraging animals, birds and other wildlife to visit and live in your garden, how to place
boxes for __________, what __________ to put out for them and all sorts of __________
advice. That's at 2.30, so just after __________. The final free event for today is Birds of
Prey. Tasha, their keeper, will be giving a __________ of some of our most __________ birds
and how they __________, and I thoroughly recommend this event. The display includes
__________, vultures and owls and will be starting at 3.45 on the__________outside. It's an
__________ experience, so remember, on the front __________ at 3.45 to see the birds
flying.

Exercise 3

OK . the films which are on today are being shown at __________ times. They're also about
some amazing subjects.

Let me tell you a little bit about them.

The first one is called The __________ of the Nile and starts in half an hour at __________
o'clock It's a __________ film and it tells the story of the __________ that was made down
the river Nile for the very __________time . . starting in the __________ of Ethiopia and
passing through the Sudan and Egypt before reaching the Mediterranean Sea. You’ll
accompany __________as they explore some of Africa's truly amazing __________.
The second film moves off land and into the sea. It’s called __________ Ocean, and this one
begins at __________So you have some time to look around the __________ first if you
choose this title In this film, you’ll join the huge number of __________ and other animals
that live far down near the __________ of the sea You’ll see their search for food, migrate
and fight for __________.

Dinosaurs Alive is the third film showing today. It starts at __________pm and runs for just
__________ minutes This is a film for people who like __________ effects because there are
plenty of them __________ now have a lot of __________ to show that some animals from
the dinosaur family are still living on Earth. So in this film, you'll live with a new species of
dinosaur that has been re-created using __________.

Our final film today is simply titled Arabia It starts at __________and is a little
__________than the others, but it’s a really __________ experience You’ll ride through the
__________ on a __________. You’ll also dive among the__________of the Red Sea where
you'll explore the ruins of an amazing __________city

Well, these are all __________ experiences, so I’ll let you decide what you want to see If
anyone has any questions.

Exercise 4

Hello, everyone, and welcome to our college Natural History day. You've all got your
__________ for the day. but let me just give you a bit of information about your options for
this morning's sessions, which begin a*, half past nine. Remember, you need to attend one of
these sessions.

All right. your first choice is called 'Dogs might fly”. which will __________ __________ in
Room __________. Professor Keenan, who you may remember ran a workshop last year on
how dinosaurs became __________, and will be giving a __________ on the __________ of
animals. In particular, she'll be looking at how they may __________ in the future, and this
will be __________ by a group __________ where you if get a chance to ask her questions
and offer your own __________ and opinions on this. So. if the evolution of animals is
something you’re __________ in, head for Room __________.

We all know that animals __________with each other, but what about flowers? Your second
choice is a video __________ called 'Flowers talk'. This considers the possibility that plants
and flowers do actually communicate with each other. The video is presented by Patrick Bell,
who has just written a book on how plants __________ to their __________ environment, so
it should be very interesting. That will take place in the __________room, no sorry. correct
that, here in the main ball. We've had to move it because the __________ room is being
__________.

The third choice is __________ for those of you who want to get a bit of __________ air.
We’ve called it 'A world in your garden', which we thought was __________ as it looks at the
sort of things you can find just by __________ out of your front door. Anyway, for those of
you interested in getting away from the __________, Doctor Watkins will be taking you on
a__________walk through the __________ park, and will be telling you about some of the
__________ animals and plants that live and__________nearby. And it’s a lovely day for a
walk!

The final option, well, you might want to __________ this one if you're frightened of things
like __________, as this is a hands-on workshop where you'll actually get a chance to
__________ these __________ creatures. It won’t just be snakes, however. I believe Tom
Howard, our president __________ expert, has brought some other reptiles along for you to
meet including his pet __________. Reggie, who is over __________years old, and a pet
__________ he calls Arthur. So. if you want to meet Reggie and his other reptile friends,
head on over to the __________ lab at __________. I'm sure you’ll have a lot of fun. For
those of you who don't usually use the Biology lab. could I remind you that you need to
__________ __________ one of the white __________ by the door __________ you go in

OK. now, we've got some students here from Bardwell College who...[fade]

Exercise 5

I’d like to briefly tell you about a few of the main __________ at the palace. You’ll find these
on the map in your information pack.

Now. one of the first things you’ll see is the __________ of King Hupugarta which I just
mentioned. This is on the __________side of __________ Court, the main square inside the
palace grounds, er, Monument Court so called because of the many statues of kings,
__________ and other historical __________ there. Dating back to 123 BCE, the king’s
statue is __________ metres high, made of __________ with a layer of __________, and
dotted with __________. That’s genuine gold, by the way, not just paint. Unfortunately, the
jewels are made of __________. The__________were stolen many centuries ago.

Just __________ the court is the Temple of the Sun. This is the oldest part of the palace and
is estimated to be about __________ years old. It originally had a __________, but now there
are just the __________ that supported it. There are __________ of them altogether, each one
rising between__________and __________ metres from the ground to support a frame of
__________ bars on which the roof originally rested.

To the left of the Temple of the Sun Is the New Palace, and it’s here that you’ll find the Royal
Chambers. Er, it's called the New Palace because it’s the __________ part of the palace
__________, although it was actually completed in __________, which makes it quite old,
really. Anyway, the Royal Chambers were where kings and queens from the middle of the
__________ century had their __________ rooms, __________, bathrooms, and things like
that. It was also where they would have kept all their __________, although these have now
been moved to the palace museum, which is also worth a visit. This was opened in March
2010, no sorry, 2011. As well as valuables like jewelry and other __________ objects, the
museum also houses an __________ collection of weapons, including a __________ that is
said to have __________ to King Hupugarta himself.

UNIT 5

Exercise 1

A: I __________ like to be __________. I would __________ people to __________ me all

the time. You would always be followed by __________ and never be able to have a
__________ life. Being followed on a good day, when you’ve been to the __________ and
are wearing your best jeans, is perhaps __________, but can you imagine how it would make
you feel on a bad day?

B: I would __________ to be famous. I would __________ all the __________ and the
__________ treatment. Everywhere I went, people would know my __________and I
wouldn’t need to__________any more. The best part, though, would be meeting other
famous people. I can imagine that would be so __________. They would come to my private
__________ and I would visit their __________.
 Exercise 2

Interviewer: So, you’ve been a famous singer for over__________decades now. What
__________ would you give to someone wanting to become famous?

Celebrity: Well, my first piece of advice is - don’t__________and __________ famous.

Instead focus on being __________ __________something. Choose something you enjoy
and then work hard at doing well in that area.

Interviewer: What did you do to become such a __________ singer?

Celebrity: Well, a good way to be the best is to __________ from the __________. Find
people you __________ in your area of __________. Try to get as close to them as possible.
__________ them carefully. If possible, talk to them. Ask lots of questions. Don’t
__________ them, but try to learn from them. And don’t be afraid to __________, try
something new.

Interviewer: Being the best is one thing, but how did you get yourself known?

Celebrity: Getting yourself known is indeed another skill you must work on. One thing is for
sure, nobody is going to come to you. You have to make __________ for yourself. You have
a __________ to sell and the product is__________. It’s much easier to do that these days,
especially with the internet around. Many people use __________ __________ for this.

Interviewer: Any other piece of advice?

Celebrity: Yes, the last thing I would say is, if you want to be really successful in something,
you will most likely __________ a certain amount of __________. People who fail at some
point often say that the experience has been a great __________ and helped them on the
__________ to success. Try to learn from these moments instead of being __________ of
them. In fact, some of the most successful people have often failed __________ times before
reaching their end goal. What makes them successful, is that they kept on
__________regardless.
 Exercise 3

If you're going to take filmmaking seriously, you need to learn how to get the best from your
camcorder. Many people use camcorders these days, to make __________ videos of their
friends and family, and often people just use the __________ functions. These work well
enough for those types of occasions, but if you want to take a more __________ approach for
the __________ of your short film, you should have some __________ of the camcorder's
__________ functions too.

In this tutorial I will start by discussing __________ of the most __________ functions: the
focus, the iris and the zoom. The focus control is usually the __________ focus ring at the
__________ of the __________, well certainly with professional __________. It's a
particularly useful function if used __________. The ring turns anti-clockwise for a more
distant focus and clockwise for a closer focus.

Next, I will talk about the iris ring. This is also __________ on the lens. It manages how
much __________appears through the lens, through the __________ opening called the
aperture. As you let more light into the shot, it naturally becomes __________.

Finally, I will talk about the zoom function. Many people use this function and it's often
__________! Used in moderation, however, this very __________ feature can be a really
useful tool. It moves your perspective closer or further away from your chosen subject. I
would advise, however, that whilst shooting a __________ 200m, you use a __________.

Exercise 4

So welcome to Filmmakers’ Club. I hope you’re excited at the thought of making a film and
that you’re __________ with great ideas. I’ve put you all into groups, so here’s what you’re
going to do. Now you might think the first thing that you need to do is to __________ up
with an idea for a story, but even before that, you need to think about what__________of film
you want to make.

Remember that a film is really a story in __________. There are lots of ways of telling a
story. So, choose a style of film that __________ the __________ of the group. If you have
talented __________, but no good __________, or actors, you might want to make your film
in the style of a __________ or some other kind of __________. Last year group made
an__________film using Lego bricks.
So having decided that you can start to think of your idea for the story. Think about the
movies you like to watch. What is it that makes them interesting? Is it the __________, the
__________? As regards plot, my advice is - don’t be too __________, don't make it
__________. Keep it __________ - the simplest ideas are often the ones that work the best.
Initially, you just need to find the basic __________. You can __________ in the
__________later. It’s a good idea to keep a __________ in your pocket and carry it
everywhere. You never know when a great idea will __________ come to you! And the more
ideas, the better, in my opinion.

The next stage is to write the __________ - for this, you need to __________ the story up
into a series of __________. For each scene, the screenplay should begin with a short
__________ of where it takes place and the time of day, that is day or night. Then the rest
consists of the __________ - the lines the actors will speak, and it should also __________
the camera __________, and give __________ to the actors about how they should move.

Before you can start filming, you need to prepare a __________ of your film to help
everyone involved to imagine the scenes clearly and understand what you are trying to
achieve. This is similar to a __________version of your film but without speech balloons.

And at this point, you need to appoint a __________. This is a __________ role and it's
__________ that he or she is a good __________, as they are the key link between the actors
and the rest of the team. This person will have responsibility for the __________ side of the
project. He or she will have the final say in the choice of the main actors and in directing the
action of the film.

That brings me to the next stage-__________ your film-finding the actors. Don't just
__________ on your friends. Be __________! Perhaps you could __________ on social
media. Or if your film needs a doctor, perhaps you could ask one from the local hospital if
they could spare a couple of hours for you?

And then before filming finally starts, you will need to __________ other jobs, such as
director of __________- in your case, this will be the person who __________the camera;
someone in charge of sound and music, and someone in charge of costumes and props
(including furniture and any other objects needed) and also someone to look after hair and
make-up. But we'll look at these roles in more detail in our next session.
 UNIT 6

Exercise 1

Q: 1-5

Advisor: Good morning, The Writing School, can I help you?

Caller : Oh. hi. I'm ringing about the online writing courses you advertise on the Internet.

A: Yes would you like me to send you a __________?

C: Urn, I would, but I also have some questions

A: OK, well, let me take your details first, and then I can deal with the questions after that.

C: OK.

A: I just need to fill out this form so, urn, can you give me your first name, please?

C: Yes, it’s Alex

A: That’s great, Alex. And what’s your last name?

C: It’s Sachdeva

A: OK-can you spell that for me?

C: Yes, it’s S-A-C-H-D-

A: Is that P?

C: No, D-E-V-A

A: OK, I’ve got that. Now, can you give me your address?

C: Well, I'm staying with friends at the moment, but I’ll be in my new flat in Preston
__________ __________

A: Well, perhaps the Preston address is best.

C: OK. So that’s Flat __________A, __________ New Valley Road

A: New Valley Road

C: Yes, that's right.

A: OK - that’s great and we know the__________that's Preston.

C: Yes.

A: Do you know what your postcode will be there?

C: Oh - I think I’ve got it somewhere on a piece of paper. Let me see, yes, here it is. Er, it’s
PN6 3BZ.

A: BS?

C: No, BZ.

A: Right, I guess you don’t have a phone number yet?

C: No, not at the flat. And my mobile’s not __________ right now, I have to take it to the
__________ and see what's wrong

A: Oh, I hope it’s nothing serious

C: Well, it’s new, so it should be all right.

A: You could give me the number anyway. In the future.

C: Yes, OK. Urn, it’s 0787 345077.

A: That’s three-five-four-zero-double seven

C: No, three-four-five

A: Oh, thanks I’ll note that your phone is not working right now.

C: OK, thanks

A: Now, the last thing I need is an email address.

C: OK, it’s [email protected] That's my personal address

A: ptu dot com Fine. Now, as you’re moving, I’ll put something in the message box so that
the brochure doesn’t come too early.

C: Yes, could you do that?

A: I’ll put ‘deliver brochure next week'

C: Oh, that’s great

A: Now, what would you like to do about

Q: 6-10

Advisor: Now, you can see on our website that we have a lot of courses ... What are you
__________ in doing?

Caller: Well, I don’t want to __________ anything I just want to __________the __________
of my own writing

A: Yes, it depends on whether you want to, you know, write __________ or for __________.
We also have __________ writing - that includes writing children's __________

C: Well, I work in an __________agency, so I'd like to write better so that, well, I’d like my
__________ to rise.

A: OK, so we can send you our brochure for __________ writing and if you think it'll be
right for you, then you can __________.

C: Great! What happens after that?

A: Then we send you the course pack

C: What does that contain?

A: You get some books that will help you with your writing skills, an a__________course on
CDs and instructional DVDs to watch, and some lesson __________ to read

C: OK What if I change my mind?

A: Well, you can send the __________ back to us. You have__________days to decide, and
well __________your fees within that time.

C: Ah, that’s quite good! I see. So, the enrollment fee includes the course materials?

A: Yes, it does - for all our courses

C: So are there different fees for different courses?

A: Yes, at the moment, your course is let me see. They’ve just raised the prices. it was
£__________, but I think it’s £__________ now. Yes, fees rose a __________ ago, I'm afraid,
urn, by __________ per cent - most of our courses are now between three and four hundred
pounds

C: OK, that’s not bad - so, who will teach me?

A: Well, before we decide that, you do your first written __________. It’s like a personal
profile.

C: So, I write about things like my __________ and where I was __________ up?

A: No, it’s the future we’re interested in.

C: Oh, OK, so what do I want to get from the course, and how it will help me to achieve my
__________?

A: That's right! We get a __________ of who you are and your __________ and then we
match you to a personal __________ who will teach you and work with you.

C: That's a good idea! And how do I get that to you?

A: Well, you send it into us by post or through our __________

C: What about lessons?

A: There are __________lessons altogether, and each one has an __________.

C: And what sort of __________ will I get?

A: There’s __________ online support, and part of that is a web-based __________ for all the
students on your programme to get together.

C: Oh, so we can share ideas and things?

A: That’s right! With no need to go into a classroom or be tied to weekly __________

C: OK Thanks, I think that’s all my questions

A: Don’t hesitate to call if you have any more.

C: OK, thanks Bye

Exercise 2

N = Narrator A = Advisor S = Student

N: You will hear a university careers advisor talking to a student about the best way to find a
job.

A: So, Louis, how are you getting on with your job search?

S: Hm, not too well, really. I'm studying really hard for my exams at the moment, so I don't
have much time, but I'm trying my best to look for suitable jobs.

A: What are you doing at the moment then?

S: Well, I'm __________out my __________ to some __________ companies, but that hasn't
been very __________. I've only had __________ reply and that wasn't very __________.

A: Lots of the university departments have got a job __________ board - have you looked?

S: They don't __________ up job __________ in my department. They did have a few large
employers come to speak to students, but it was on a day when I couldn't go. My tutor also
suggested I look for job adverts in __________ journals, but I don’t think people
__________much in those these days, do they?

A: Not as much, maybe. What about __________?

S: Well, there are a few good __________ where they advertise jobs in science-related fields,
so I'm checking those quite a lot. I've seen a couple of really interesting jobs.
A: OK. Well, that's a good start but there are quite a few other things you could start doing.
And don't __________looking online; it's probably one of the best places to look these days -
much __________ than looking in __________. In fact, I suggest you get yourself more of an
online __________. Maybe you should start using LinkedIn or sites like that - that's where
many __________ seem to advertise jobs these days. And you can follow the __________
you're interested in.

S: That's a good idea. Some of my friends are already doing that, so I'll ask them to help me.

A: Now, I don't think there's any point in you going to a job __________ - not for the type of
job you're looking for. But I do suggest you think about a __________ job fair. Let's see ...
City University is holding one in __________ weeks - there'll be many employers there
looking for __________ in your line of study. I really think you should go.

S: Yes, I think I will. Thanks, that's really good advice.

A: Good - I'm glad to help. Is there anything else you would like to know? Don't forget you
can't continue to use our __________ __________ when you leave the university and that's
very soon, isn't it?

S: Yes, next month. No, I think I've got everything I need for now. Thank you very much for
your help.

Exercise 3

Q: 1-7

Advisor: Good morning. International Book Fan ticket office.

How can I help?

Caller: Oh. hello. I'd like to hook up some tickets for the fair. I have a few questions
about the event as well if that's OK.

A: Certainly. Well, let's deal with the tickets first. Er, can I just take your details first?

C: Sure.

A: Let's start with your name and address.

C: OK. it’s Angus Wallace.

A: Could you spell your surname for me, please?

C: Of course. It's W-A-L-L-A-C-E.

A: Sorry, was that one L or two?

C: Two. er. double L

A: Thanks, and your address?

C: OK. that's _________ ___________ __________

A: 14, Rose Hill. Is that 'rose', like the __________?

C: That’s right, and it’s in Wallington.

A: Oh. I know Wallington. It's just outside Oxford, isn’t it?

C: That’s right. And the postcode is 0X13 3NJ.

A: __________

C: No, OXJ5. and it’s N for __________. not M for Mike.

A: Sorry. OX13 3NJ, Thank you. Do you have a __________ number?

C: I do. It's 0__________72 344 __________162

A: 0__________72 344 __________162.

C: Right. That’s my __________number. If I'm not in. I can be contacted at work, on 0872
298 :191. I'm usually there from__________in the morning until __________in the evening.

A: And how many tickets would you like?

C: Two. please. For the Saturday.

A: Two for Saturday __________.

C: That’s right.
Q: 8-12

Caller: How will you send the tickets?

Advisor: I can give you a couple of options. The first is by __________., but of course,
you'll need to print them out yourself. Alternatively, there's 24-Hour Speed __________.

C: What's that?

A: Well, we send them to you by __________., and you'll get them the __________.day.
We’ll also send you a __________.message to your mobile to let you know they're on their
way.

C: I think I’ll __________ __________ that option.

A: Fine. Now, you have some questions?

C: Yes. I understand that there are some __________ being given by __________. There's
one, in particular, I'd like to go to, by the novelist Sandra Hambrighton. Do you know what
she’ll be talking about?

A: Well, she's got a new novel which is just __________ __________. So, she'll be talking
about that, and will probably read a few bits from it. She'll also be answering some questions
about the book she wrote last year. er. I can't remember what it was called ...

C: Fire and Eagles

A: That’s the one. You’ll probably remember she got into a bit of __________ because some
people said she had __________ another writer's ideas. So, it should be quite __________.

C: And do I need to book __________ in advance if I want to go to one of the talks?

A: You do. Yes. You need tickets, and you can only get them in advance, by filling in a form
on our website. You then pick them up from the __________ office when you arrive at the
__________. We’ll send you more information about the talks when we send you your tickets
for the fair itself.

C: How much are they?

A: Oh. nothing, they’re free.

C: Great, thanks. And what's the best way to get to the fair from the city centre?

A: Are you driving?

C: Probably not, what with the way the __________ is these days.

A: Well. Duke's Court __________ station is only a __________ ‘s walk away. Does that
help?

C: I'm only a short walk from a station at my end. So, Ural's probably my best option. OK.
one last question, is there anywhere to eat at the fair?

A: Oh. There are lots of __________ and restaurants there. They're generally OK but unless
you're prepared to spend a __________ on a sandwich and a cold drink. I'd go somewhere
else.

C: Such as?

A: Well, you'll be much better off going to one of the cafés or restaurants in the streets
nearby. Don't tell anyone I said that, though.

C: I won’t! Thanks. So. how should I pay for...

Exercise 4

N = Narrator CA = Careers advisor S = Student

N: You will hear the second part of a conversation between a careers advisor and a student
applying for an internship.

CA: Let's just take a quick look at the application form together, like a CV, it contains
standard things like your __________ __________ __________ and references.

S: What kind of references?

CA: The usual ones - __________ from teachers or previous employers that talk about your
__________. But I'd like to focus on a couple of other points first.
S: Sure. What's this large section here?

CA: That's your __________ __________ and it’s one of the ones I wanted to mention. A
personal statement is your chance to write about yourself, what you are __________ at and
why you should get the job. This section helps you to get to the __________ stage. Because
you are all __________, you will often have similar __________ backgrounds, so your
personal statement is where you can make people really __________ you.

S: OK, and what about the other section - here?

CA: Well, that's about your personal __________. Do you have any __________ experience
or any things you did really well at university?

S: Well, we have a __________ business and I have quite a lot of experience helping with
that.

CA: Good, because that's the next most important section: your experience. Right, now let’s
just talk __________ about the interview. Is this your first interview?

S: Yes, it is - I didn't have to interview for the family business! But I've written down some
questions I want to ask in the interview. Was that the right thing to do?

CA: That's good, but for an __________ , it's probably more important to think about how
you will respond to the things they ask you. We can work on this together next time. Let's
__________ an __________ to meet again and I can give you a __________ interview.
Well, what do you think you should __________ to the __________ interview.

S: OK. Does it matter much for an internship?

CA: Well, it's part of the first __________ you will make and that's important. Actually, the
__________ thing to think about is how you __________ without words. The way you
stand, how you __________ someone and the way you __________ . These show a lot
about you, your __________ and your __________ . They are really important.

Exercise 5

Right. let me give you a bit more information about the trip. The first part of our
__________ from London to Paris, going through the Channel Tunnel. It will take us just
over __________ to get to the Tunnel, including a short __________ before we get there
to pick up some more __________ . From there, it'll be another __________ to Paris, so
we're looking at __________altogether give or take a few minutes.

A quick bit of advice about __________. You won't need these until we get to the Italian
border, so I suggest you keep them in the __________ which you'll find in your __________.
Ask your steward, that's the person in __________ of your __________ for a key. That’s why
you won't need to carry them with you all the time.

Now, meals. As I said earlier, __________tomorrow morning will be in your cabins, and this
will be served at about __________, __________. So, you'll be able to enjoy it as we travel
along the __________ French coast Lunch is at __________ o'clock in the restaurant car, and
dinner is at __________ o’clock, although we’ll like you all to be at your table about
__________ minutes __________, a. a __________ to if you could.

When we get to the Italian border tomorrow __________; our train will change engines, and
we'll also be getting a new __________. We'll be taking advantage of the stop to have a look
around. I've arranged a __________ to the local market, a museum and a __________. This
will take about __________ hours, with a __________ for coffee in a local café, and we'll be
back on the train in time for lunch;

A few quick rules. Some of you might have brought your own food or drink on board. That's
fine, but could we ask that you __________ it in your cabins and not in the restaurant or
__________? Could we also ask you to make sure your cabin windows are __________ when
you're not in your cabin? And whatever you do. Don't __________ the train until we reach
the Italian border. Apart from the border and one or two other places, which I’ll tell you
about, any stops we make will only be for a few minutes. I’d hate to __________ anyone
behind.

All right, so. moving on from the Italian border, we’ll be heading.

Exercise 6 N = Narrator SI = Student 1 S2 = Student 2

N: You will hear a discussion between two students about a presentation on a business project
they are studying.

SI: OK, so have you got any ideas for our presentation?
S2: Well, there's an interesting __________ in this magazine about people who are very
successful selling online __________. Some of them have made millions and what they have
in __________ is they started by selling things on eBay.

SI: That does sound interesting. So how shall we __________ the presentation?

S2: Well, I think we need to talk about the __________ of __________this type of business
and then we can discuss the benefits.

SI: Alright, so what can you tell me about the __________? I would imagine it’s quite
difficult to set up any kind of business without any money to __________ it.

S2: But that's the whole point of these success stories. Many of them start with very
__________ and then they grow very quickly. In fact, one of the main difficulties for many of
these companies is just that: they find they are __________ in __________ so quickly that it
is difficult for them to __________all the __________ and they don't have enough
__________to sell to all the customers.

SI: Yes, I can see how that would be a problem. And what about all the __________ you have
to do if you __________your own business - the tax and things like that? Don't you need a lot
of __________ to do that?

S2: Not really. You have to be organized, of course, but I think anyone can do it. Now,
another problem some of the sellers have is finding __________ __________ to store their
products. You need to have lots of products to sell, but if you're working from home, that can
soon start to be a problem - you need to find somewhere to put everything.

SI: Right. And what are the __________ of running this type of business?

I don't expect it's the most__________ job, is it?

S2: Well, maybe not, but it's one of the __________types of business to set up - all you need
is a __________ to __________ the products, a __________ and some packaging to post the
products - it's as simple as that.

SI: But you have to get the products from somewhere?

S2: Yes, but the key thing is to start small, perhaps by selling things you already have in your
home. Then you can start looking for new and different products.

SI: I suppose it's important to __________ products the customer wants?

S2: Exactly. And the main __________of online selling like this is that it's possible to have
millions of __________all around the world - much more than you have with just a normal
High Street shop.

SI: But it must get difficult trying to keep all of them happy.

S2: Yes, I suppose giving good __________ __________ might be difficult sometimes, so
that is possibly a disadvantage.

SI: OK, so we've got some ideas. Let's do some more research and see if we can find some
actual case studies. Why don't we ...

Exercise 7

Calling all fans of Sam West! This famous __________ __________ will be in Westfield
shopping centre tomorrow in Bookworms Bookshop on the __________floor. He will be
signing copies of his latest book, Timed Out. He is expected to get there at __________
past__________and will stay until __________ __________ __________. Get there as soon
as you can because queues will start to form as early as noon. Don’t miss this great
opportunity to meet everyone’s favourite writer!

Exercise 8

I had a great day at that new shopping centre but I would complain about one thing - and not
the usual kind of thing - the __________ in all the shops was __________, and I had a
__________ lunch in the café on the __________ floor. No, the annoying thing was the
amount of __________ I saw around me, I think it was because there wasn’t enough
rubbish__________for people to put their empty cans and sweet wrappers in. But, apart from
that, I would say that it’s well worth a visit.

Exercise 9

Hello everyone. So, can you all hear me and see me? OK, my name’s David Edwards and I’m
your tour leader for your shopping tour today. Now, as you can see, we’re parked just in front
of the __________ __________. If any of you would like tickets for tonight's __________,
we can arrange that for you. We’re just round the __________from the __________ station, if
you want to come on our Historic Buildings tour tomorrow, the coach will leave from just
__________ the station. And if you want to go for a drink at the end of our tour today, there
are plenty of cafés just __________ the station.

We’re still waiting for a few people, but while we wait I can tell you a little about the theatre.
Although the building is very __________, in fact, a theatre has existed on this site for over
__________ years. The original theatre used to be very __________ because of the
__________ it put on. However, it had to be rebuilt after __________. So, many people love
the __________ modern design, while others hate it. These days, its__________is mainly due
to the fact that it __________ a lot of __________performers.

Now, in a few minutes' time - at __________- we’ll be starting our tour. First, we’re going to
make our way down to Market Place, which is one of the most __________ squares in the
city - that should take us about __________minutes. There's not too much__________on the
roads, so we should get there at __________ to __________ at the latest

Market Place was the city’s __________ __________market. People used to come in from
the countryside to sell their __________ __________ and __________. Remember that these
were the days before supermarkets! You won't find any food here now though. It's now a
__________ market and I think you'll find lots to interest you - especially if you want to
take__________home. You’ll see all kinds of things like hand-painted local pottery and
leather goods. Personally, I suggest that you visit the jewellery stalls. You really won’t find
anything like it anywhere else! But if you’re looking for clothes, I’m afraid you’ll be
__________. Wait for this afternoon's visit.

We’ll stop at Market Place for __________and __________ and then continue the tour with a
visit to the Regional Food Centre. Here you can find over __________ types of local cheeses!
There is also fresh fruit juice on sale - orange juice, peach juice, pomegranate juice, produced
in the villages of the region, and __________too. You’re welcome to buy things to take home
with you, but the real reason for our visit is __________. The idea is that you buy food and
drink from the stalls and take it to eat in the lovely open- air dining area.

And finally, in the afternoon we will be visiting the Fashion Fair in the __________ centre on
the __________ of the city. This is a huge venue, so try not to get lost. There is a whole hall
devoted just to v - every kind of shoes and boots you can imagine. You can easily find it
because it has a __________roof. Just don’t go through the __________ doors at the
__________ of the centre - you have to pay for that part of the exhibition. And if all that
shopping has__________you, there’s a café where you can rest your weary feet! That’s in the
building with a __________ sign. But don't worry, I’ll remind you all about that later.

Right, everyone’s here now, so, if you’ve all got your shopping bags, let’s go!

UNIT 7[5]

Exercise 2

Now, I’ll just give you a few directions before you leave, especially for those of you who are
feeling a bit hungry. When you leave the main building, you come to an area where the
__________ divides. If you take the __________path, you’ll see the __________ on your
right, and exactly __________ the lake on your left is the __________. Apart from selling
gifts, it sells snacks, sandwiches and light drinks. If you walk on __________ the lake, on
your __________ you'll also see the penguins. __________ __________ the penguins and
you’ll come to the __________, also on your __________. Don’t go too far, or you’ll come to
the __________. The aquarium is on your right at the __________, and just over the
crossroad, also on your __________, is the __________ __________. If you’re thinking of
having a picnic, the best place to go is the picnic area, and for this you need to
turn__________at the crossroad and __________ __________a few metres __________of
the path, you’ll find the picnic area on your __________.

Now, if you have any questions, I'd be happy to answer them and, once again, I really hope
you enjoy your visit. Thank you.

Exercise 4

Manager: Good morning everybody. I'd like to welcome you to the festival. My name is
Sandy and I'm the general manager of Castle Music Events. I just want to take a moment to
mention a few things to you before you go and have your detailed briefings in your work
groups. You all have a copy of the plan for the festival grounds. Now, most things are
obvious, but I'd like to point out first the __________ toilets here __________ on the side of
the __________ __________. Kindly do not use these yourselves - your own facilities, the
__________ toilets, are __________ the food tent. Also, there are public telephones behind
the stage.

I mention these two things because they are places that visitors often __________
__________. For yourselves, one of the most important places is the staff __________ point.
This is new this year and the only thing to remember is that it exists and that when you refer
to a meeting point between yourselves you need to make clear which one you are talking
about. The staff meeting point is between __________and the __________ __________area.
This is not marked on the general maps but it is marked on the maps you’ve got there. The
visitors’ meeting point is, as you can see, in the __________ of the main area, between the
_________ ___________ and the__________. Now another important facility is the first aid
tent. This is a big round tent so you can't miss it. It's on the __________side of the
__________ - again, as you come in. There are

many other first aid facilities all over the festival site. In fact, there is a first aid box in every
tent and sales point, but this is the __________point. Finally, l wanted to mention the
__________ on the site. Every year the festival gets bigger and bigger and so every year we
have to increase the security __________. We have a number of small security offices, one
being __________ the entrance, but the main security office is __________ the disabled
viewing area — it's next to __________ __________so that the __________can keep an eye
on what’s going on there. And of course, in that office, there is a full supply of first aid
equipment, too. And don’t forget, those of you who can’t wait till you get your __________
at the __________ of the festival there are some cash machines in the __________ of the bar.

Exercise 5

Tanya: Hi Jane, this is Tanya. I'm calling to make arrangements for the concert on Saturday. I
can’t believe you’ve never been to the Arena before. I often go at the weekend. There isn’t
just the Arena concert venue, there are also lots of other things to do: shopping, restaurants,
and exhibitions. I’m giving Melissa and Sarah a lift, so shall we all meet up for a coffee
before the concert? I’ll give you directions. OK, listen carefully.

As you __________ __________ the main entrance, you come to a __________ with a big
__________ in the __________. This is where people usually arrange to meet up and
sometimes they have live music here. __________ the square, on Main Avenue, on your
__________, there are several __________, and __________these on your __________is an
__________ __________. There used to be a __________here, but they __________ it when
they finished building the Arena.

So there are several __________ shops to choose from, one__________the fountain and one
in the __________ end of the building, but I suggest that we go to the one at the end of Main
Avenue, because it’ll probably be less busy than the others. It’s __________ at the end after
you pass the __________ __________ on the __________. So shall we all meet there at
seven o’clock?

Then, after we’ve had a coffee, to get into the Arena we just need to go through the shopping
centre, which will be on our right once we go back down Main Avenue. It can be a bit
tempting, but there’s no other way to get there, as the Arena is the other side of it. Oh, and
there are toilets beside the entrance if you need them. And then after the concert, they open
the door opposite and you can go straight out into the car park, which is very convenient. Let
me know if you can make it for seven. I’m looking forward to seeing you - it’s been a while.

Exercise 6

First of all, welcome to our activity summer camp. I hope you enjoy all the activities we have
on offer. We start our tour at the __________ theatre here, where we hold many of our
evening activities. From here you can see our various watersport activities. Directly
__________ __________ __________ the campsite, on the __________ of the lake, we have
the kayaking centre. And then in front of the __________, we have an area reserved for
__________. Swimming isn’t __________ here.

If you like racket sports, just __________ the beach you can practise __________ in the large
building. That’s quite popular in the evenings. We also have some outdoor __________
__________ We used to have basketball in the building too, but now you can play it on the
court behind the building. And if these activities make you hungry, the path from there takes
you straight to the cafe and dining hall.

However, we’ll continue our walk along the __________ __________ and I’d like to draw
your attention to two other areas. One is this part of the lake, which is perfect for swimming,
but, for safety reasons, only when an instructor is present. Unfortunately, we can’t offer
sailing as an option here this year. And I also want to point out, just __________ the lake, a
__________ for __________. Some people in the past have also gone __________ on the
track, but there were a few __________ because there isn’t enough __________ for runners
and cyclists, so now running isn’t __________.

So now let’s take this path here, __________ the tennis courts. On our __________, you can
see there’s a __________ __________. Gary’s our coach and he’ll be organising tournaments
during the week. He’ll arrive tomorrow because he's taking part in a rugby game today.

And now if we walk up to the __________ of the tennis courts, we can see the
__________field, surrounded by trees. And in the building just to the __________ of this,
you can hire equipment for the archery and buy snacks and drinks. It also has some
__________ __________ __________, so you can go there and have a game if the weather
turns bad.

Exercise 7

Good morning. I’d like to thank the council for agreeing to this meeting and for welcoming
us here today to explain to you our plans for Pine Woods Centre. Our aim is to make Pine
Woods a place where people of all __________ can come and enjoy their free time. The
centre will feature our TreeTops Challenge - only for the brave and fearless! For the less
brave, and for families with children, there will be __________ __________, indoor and
outdoor, and a feeding area for __________ __________and we will also offer cycle trails
through the woods.

I’ll give you an overview of Pine Woods first and then tell you more about each area in more
detail. This first slide shows the overall __________ of the centre and where all the activities
will be situated. As you can see from the map, the entrance to this attraction will be on the
__________ side. As visitors enter from the car park, they will walk along this path leading
them to the __________ and __________. The __________ __________ will be where
tickets are on sale and therefore needs to be__________the entrance. So this building here on
the __________ will be the __________ and the building on the __________ will be the
__________ __________. There will also be a picnic field __________ the __________ for
the warmer months. It’s the area just to the __________ of the café as you look at the map.
And in the __________ __________ corner of the picnic field we’re planning to have a
__________ __________, where people can hire a __________ and bring their own food to
cook. It’ll be great for parties. In summer we plan to have bands performing here in the
evenings.

To the __________ of the gift shop is where the TreeTops Challenge will __________
__________. There’s a path here __________ through the forest, and up in the trees, there
will be all sorts of high-level adventure apparatus- rope swings, awesome rope bridges and
tunnels, and zip wires where you can fly way above the forest floor. This adventure
experience will only be open to those aged __________ and __________.

__________ the Tree Tops Challenge there will __________ __________ __________. To
get to it, you go along this path from the entrance until you reach the __________, then you
turn __________. The young children’s playground will have a __________ around it,
making it safer and keeping them away from the lake. The indoor play area, only for the very
young, will be on the __________side of the farm, __________ the café and just
__________the picnic area.

And finally, let’s turn our attention back to this area here, where the paths meet and form a
crossroads. This path leading to the east end of the __________ will take our visitors to the
area which houses the farm animals. Children will be able to watch the animals being fed and
cared for, and in some instances, they will be able to __________ the animals themselves.
The __________ will be in this__________ area on the __________ here, directly
__________ the __________, and the __________ will go at the very __________ there. We
haven’t quite decided on the other areas yet.

So those are our plans. We hope they will be approved, and we look forward to welcoming
you back in the not-too-distant future to see the final result.

Exercise 8

Q: 1-3

(P = Radio presenter, J = Julia)

P: Good morning. On today’s show, we’re happy to welcome Julia Samson, who is
organising the exhibition now at Somerton Town Hall. Julia, what is the theme of the
exhibition?

J: It’s called the Earth Matters Exhibition and it’s __________ a showcase for __________
and __________ working to improve the __________. So we have __________ farmers, you
know, producing food without using__________chemicals. We have shops which trade in
__________ __________ appliances, for example, solar cells which heat your home with the
power of the __________ instead of using __________or oil. And so forth. Now, a lot of
people ask me - what exactly is the purpose of the exhibition? Well, some of the stalls do
__________ the public and other businesses to __________ their products. But the principal
reason for running this fair is to__________ __________ about what people can do to live a
greener lifestyle. Now we can’t run the exhibition as often as we’d like. We have __________
to run it __________ every year but at the moment we have it __________ a year, either in
__________ or in __________. We’d really like to encourage people to drop into the
__________ at any time. It’s on from today, that’s __________ of course, till
__________March. And it’s open from __________. to __________. Tickets cost just
£__________ for adults and £__________for the unwaged. You can buy them at the
__________ of the Town Hall but you can also get them from Green Apple Health Foods -
which is in the __________ __________ opposite the library.

Q4–6

J: This time we have three new exhibits, which I think listeners will find particularly
interesting. The first is the Cycle Safe stall and it’s very easy to find. After you’ve walked
through the entrance area turn immediately __________ and walk __________ Hydroponics.
It’s right __________ __________ to that. It’s well worth a visit because it shows you how
you can __________ a __________ safely even on the busiest roads and they’re organising
lots of games and competitions so children will love it. The next new exhibit I want to tell
you about is a wonderful new organic food outlet called Riverbank Farm Foods. It’s right
__________ the Education Centre, between the Book Stall and the exhibit for electric cars, so
again you can’t miss it. And Riverbank has lots of samples __________ for you to try for free
so do get along there. And finally, we’d strongly advise listeners to visit the Solar Homes
exhibit, which is __________Electric Cars and ____________________ the __________
exhibit called Green Growth. There are lots of the latest devices on show and it’s very
educational. At this exhibit, you can …
 UNIT 8

Exercise 1

Hello everyone. Today I’m going to talk about a project I’ve done about the mountain gorilla.
I think it’s a truly fascinating animal. They __________ in Africa - Central Africa, in fact.

So now I’m going to talk a little about where they live. As you can probably guess, and as
you can see in this first photo, their name reflects the environment they live in – __________
mountain forests.

Now just like all other apes, they build nests out of __________ But they don’t make their
nests __________ up as other species do - mountain gorillas make them on the __________
instead. And they sleep wherever they __________ their day and they rarely sleep in the
same __________ __________!

So, I’ll move on to talk about the physical __________ of the mountain gorilla. In other
words, what it looks like. So here are some more photographs on screen for you all to have a
look at. This gorilla here on the __________ is a __________ gorilla. We know that he’s an
__________ male gorilla because of the __________ of his coat. As you can see, his coat is
__________. He’s called a __________ __________. __________ male gorillas are called
__________ __________. And there’s an obvious reason for that! Yes, a young adult male
has a black __________. As he gets older, his coat turns from black to grey.

Next, I’m going to tell you a little about the diet of the mountain gorilla. Interestingly,
mountain gorillas are __________. In other words, they survive on a diet of __________.
As you can see from this next picture, this gorilla is eating leaves. They also eat __________
and __________. They occasionally eat __________ too, but only when they're very
__________! And it might interest you to know that mountain gorillas very __________
drink water, even though they live in a very __________ climate. It appears they get all the
water they need from plants.

I’d like to conclude by talking about some of the __________ that mountain gorillas face.
They are in serious danger of __________ from our world altogether. Let’s have a look at
__________ reasons why they're in such danger. And both of these reasons are connected to
__________ __________. Firstly, people are __________ the mountain forests where these
gorillas live. They’re __________ down the __________ to build __________ and
__________ .Mountain gorillas live in close family groups and this means that it’s difficult
for them to get __________ to eat in the small areas they now have to live in. Secondly,
gorillas are also suffering as a result of __________. Sadly, some people find and kill them
to sell. So it’s a very sad situation indeed for these beautiful animals.

Exercise 2

Good morning, everyone. In today’s lecture, I want to talk to you about a very __________
animal here in Britain. In fact, you could say that it’s one of our __________ loved animals!
It’s called the American bullfrog and yes, it does in fact come from America - the east of
America, to be exact - and it was brought to Britain in the early __________ century, so you
could say that it’s been here for quite a long time. It wasn’t brought here __________
__________ - it actually arrived in a big container of __________ plants. In other words, it
was __________ introduced into Britain.

Now, I’ll tell you a little about its __________. The American bullfrog is a very
__________ - and __________ - species of frog. And when I say it’s large, I mean large.
Interestingly, __________ American bullfrogs are usually much larger than the
__________. In fact, they can weigh up to __________ grams, whereas the __________
only go up to about __________ grams. Take a look at its __________ - it’s really
__________ and __________, isn’t it? And you can see its __________ - just here - that's
quite large too.

Now, both the male and the female American bullfrogs have __________ or __________
bodies and have __________ spots on the top. But there’s one important difference between
them - the male’s throat is __________ but the female has a __________ one instead. And
the other difference is their __________, here just behind their eyes. Those of the
__________ are much larger than the __________’s.

So, let’s move on to __________ we so __________ the American bullfrog. Well, this is
because it has __________ our own __________ species of frogs. Firstly, it breeds very
__________ indeed. For example, female bullfrogs can lay up to 25,000 __________ every
single season. And secondly, the American bullfrog is very __________. In fact, they eat just
about anything they can put into their mouths! As well as other frogs, they eat __________,
__________ and have even been known to eat __________ and __________! So, in other
words, they eat the __________ sources of our own native species. Thirdly, they carry a
__________ that is dangerous to other frogs. And finally, they don’t just damage our natural
world, they cause __________ damage too. Around £ __________ has been spent
monitoring the American bullfrog in the wild.

So, as scientists, we can learn a lesson from this about the dangers of introducing any living
species into a new environment.

Exercise 3

OK everyone, I think we’re ready to make a start. Now, when you think of a dangerous
animal, what do you think of it? A __________ perhaps?

Or maybe a __________? Most people think that all dangerous animals live on land, but in
fact, some of the most dangerous animals on the planet live in our __________ and
__________. I’m going to talk today about one of these - the box jellyfish.

There are different types of box jellyfish, and they are found in warm __________ seas
anywhere from the Indian Ocean to as far north as Japan, but the most dangerous ones are
found in the __________ around __________.

OK, so now let's examine what these box jellyfish look like. There are no __________ for
guessing why it’s called a box jellyfish! You can see that it’s __________ like a box or a
cube, with __________ sides and __________ corners. And you can also see that its body
is __________ __________.

So, let’s take a look at the __________ of the box jellyfish more closely. It’s got __________
of these growing from each of the __________ corners of the box. Now, you may be
surprised to learn that these __________ can grow to a length of __________ metres! And
another surprising thing is its __________ number of __________, that’s __________
eyes on each of its four sides, so __________ altogether.

So now let’s move on to talk about the __________ of a box jellyfish. What is it? Well, a
jellyfish has a lot of tentacles, and each tentacle has thousands of __________ which can
produce a __________. If the tentacles come into contact with a fish or a person, they
__________ to their __________. If the tentacles are very long, they are in contact with a
lot of the body, giving a bad sting which __________ terribly. This can be dangerous to the
__________.

There are __________ ways that people can die as the result of a jellyfish sting. Firstly, a
very __________ sting can cause a person to have a __________ __________. This can
happen within minutes. Secondly, sometimes a swimmer goes into __________ and can’t
make it back to the beach because they are in such __________ __________. If they're in
the water alone, they’ll die.

And now I’d like to conclude with advice on how to help someone who has been stung by a
box jellyfish. If they have had a heart attack, of course, the most important thing is to try to
__________ them first of all. And then, the best thing to help is __________. Yes, the same
__________ you use when you’re cooking! Many Australian beaches keep bottles of it near
the jellyfish warning signs. You should pour a bottle over the tentacles for __________
seconds, and then the tentacles can be removed. However, if you get stung and don’t have
any vinegar, you should pour __________ on the skin. This will help to ease the pain before
you can get further __________ help.

PRACTICE

N = Narrator L = Lecturer

N: You will hear a lecturer giving a talk to a group of sports students about what is
Important for success at a sport.

L: I'm very grateful to the university for inviting me here today to talk to you. I'm delighted
to have this opportunity to discuss one of the key things that I think affects how successful
people are at sport.

This is that there seems to be a belief that you either are or aren't __________ talented at
sports. What is worrying is that this type of thinking begins __________, so even
__________ __________ start to think, 'Oh, I'm good at - or bad at - sport,' whether it’s
true or not. So what you notice is that students, by the time they reach their __________ -
__________, are either very __________ in sports or, more typically, they don't do sport
any more at all. It's such a __________ because, in fact, anyone can be __________ at
sport. And this is something I especially want you to think about if you are planning to be
__________ in school.

Of course, to be successful at any sport, you need to __________ a lot of __________ to

training and this is very important, but there is more to success than this. Now, I have done
research into this subject by speaking to many __________ __________, including some
national and world __________, and I think we can see some other __________ features
in all of these successful people.

The first thing I noticed in all the successful sportspeople I spoke to is the __________
__________ to succeed. These athletes are extremely __________ and set their
__________ very high. Even those at the top of their sport have goals, so whether it is
achieving a personal best time, winning a world championship or breaking a new world
record, there is always a goal __________. Importantly, because they have such a clear
__________ on what they want to achieve, they don't allow __________ to get in the way.
On the contrary, it seems that dealing with problems makes them __________ and more
__________.

We've talked about the desire to succeed, so let's now consider how athletes __________
__________ __________. Although all sportspeople dream of winning, all of them lose at
some point in their careers. And it seems that how they __________ their failure can
__________ a __________ role in their future success. The most successful athletes are
able to learn __________ and become stronger.

This links to my next point, which is to do with __________. Now we usually __________
sport with physical strength, but to be really successful, it's often equally important to be
__________ strong. This is so you can deal with the __________, which can be extremely
__________ mentally, and so that you can come back stronger when you __________.
This requires great __________ - believing in yourself - something that all these sports
people seem to have in common.

The next feature might sound a little __________, but what I found really interesting about
all the athletes I interviewed was their in-depth __________ of all __________ of their
sport. As well as all the time they spend training, many of them also __________ hours
__________ the sport and __________ the technique of the great champions, as well as
the __________ and __________ of their competitors.
 Finally, I want to point out that it is important to remember that __________ talent is, of
course, an important factor in sporting success, as is hard work and training, but it is
difficult to succeed with these alone. The other factors that I have talked about today also
__________ greatly to a person's sporting __________. Many of you will find that the
people you are going to teach can achieve far more if you help them with these things.
Thank you.

PRATICE TESTS 1

Exercise 1

Man Good morning, Atlas Hotel, can I help you?

Woman Oh yes - a friend has told me about your hotel, and I’d like to book some rooms:,
please.

M: OK. When would you like to stay here?

W: Well, we've booked flights on the __________.

M: OK. I'll just find that date.

(Pause)

M: Good morning, Atlas Hotel, can I help you?

W: Oh yes - a friend has told me about your hotel, and I’d like to book some rooms, please.

M: OK. When would you like to stay here?

W: Well, we’ve booked flights on the 23rd of August

M: OK. I’ll just find that date Thai seems to be fine - we have a few rooms available then.

W: Oh, that's good, I was a bit worried - we've left things rather late.

M: Well, you're lucky - we had two cancellations __________ __________.

W: Oh!
M: Now, __________ __________do you want to __________ __________?

W: Well, last year we only stayed a week, and it wasn’t long enough so this time we thought
____________________if it’s possible.

M: Mmm, that looks fine. Yes, you do need plenty of time here to really relax. It’ll be getting
towards the end of the ___________ _________as well, so it won't be quite so hot then.

W: Oh good. Urn we’ve got two children, and I was wondering if you have any rooms that
are __________each other?

M: Mmm Let's see. I'm afraid that isn’t possible, but we do have what we call a
__________room, which is a lot bigger than a __________ room and can take two
__________ and two __________.

W: Oh, that sounds perfect.

M: OK - I'll book you in for that. So, can I have your name and address, please?

W: Yes, it’s Mr and Mrs Shriver

M: Can you spell that for me?

W: Yes, it's S-H-R-l-V-E-R

M: Thank you. And you said two children, didn't you?

W: Yes, they’re two boys of __________ and __________.

M: Fine - and can I have your home address?

W: Yes, we live at flat 29, Tower Heights.

M: OK - is that England?

W: No, it’s __________, actually, We're from Dunbar. The postcode's __________

M: OK, Great - that’s a country I'd really like to visit!

W: You’d have to bring a lot of warm clothes!

M: I know. And can I have a contact telephone number?

W: Sure - our home number is __________

M: 7-2-3. Thank you. I hope you don't mind, but we always ask our guests what the
__________ of their trip is. I’m guessing yours is a holiday.

W Yes - we're really looking forward to it!

{Pause]

M: As you’ve been here before, I wonder If you’d mind answering a few short questions for
our __________ __________?

W: No, not at all.

M: They collect information from tourists, so that they can try to improve the tourism
industry here.

W: That’s a good idea.

M: OK - um so what type of holiday activity do you like best?

W: Well, I like a lot of things. I like __________ and __________. but I think as a family, we
all enjoy __________ the most

M: OK and do you go to the __________ to do that?

W: Well, sometimes we do. We also like to sit around the__________at the hotel.

M: When you go to the beaches, what do you think of them?

W: Well, they’re a bit __________

M: I know.

W: But then you expect that in the holidays. The main thing is that they're very __________.
That's why we come back.

M: I'm glad to hear that. And you said you like shopping?
W: Yes - it's fun.

M: How are the shop staff? Are they—

W: Well, I don't want to __________, but sometimes, well, they’re a bit __________
__________.

M: trying to sell you __________

W: Yes - I prefer to choose things myself

M: Uh-huh... What about eating and the __________in the restaurants?

W: Oh, the food is __________ - always. And the waiters - well, they're __________ and so
__________. Nothing takes very long.

M: That’s good news. Sometimes people __________, but

W: Well, I haven't been to every restaurant - there are __________ waiters everywhere!.

Exercise 2

Good morning, everyone. I’m a __________ here at Orana Wildlife Park, and that means that
my job is to look after some of the animals that we have here. First, let me tell you a bit about
us Um, the word ‘Orana’ means __________ in the local Maori language, and we are very
pleased to see you all here.

As you probably know, we’re run by a __________ and we __________ in endangered

species of animals, __________ and __________. The park grounds cover __________
hectares of land, and we have __________animals altogether, from __________ different
species. So that you can see the animals in their natural environment, we’ve built
__________ and __________ to separate you from the animals and make sure your trip
around the park is safe.

Our animals come mainly from here - New Zealand - and from Australia, Africa and South
America. There are a lot of animals to see and quite a number of things you can do here, so
let me tell you about a few of the exciting __________ before you decide where to go.

One of our most popular animals is a type of __________ called a Rothschild. It's easy to
spot - it has __________horns, rather than the usual __________. __________ are amazing
animals close up, and you have an opportunity to __________them here at the park at
__________ noon or __________ in the afternoon. This is one of the most popular activities
and will be one that you’ll never forget.

In fact, we believe hands-on __________ is very important. So, you can touch or pat a variety
of friendly animals, such as cows and goats, in the __________. This experience goes on all
day and is designed to help children take an __________ in animals and their environment I
can assure you it's not at all dangerous

Another exciting activity for visitors is __________ some of our big cats reach speeds of up
to __________ kilometres per hour during their exercise run. The cheetah is the __________
land mammal, and this 'event' takes place at __________every day. You can watch them go
down their paddock in under __________ seconds.

[Pause]

So, here’s a plan of the park. As you can see, we're here at the main entrance, and there's an
information centre to your right.

Now - it's quite easy to get around the park. We have daily guided walkabout tours, which let
you get up close to the animals. Or if you prefer to be at a distance, you can take the
__________bus and drive around with a wildlife expert.

If you decide to take the walkabout tour, it leaves at __________- that's in just under an hour
- from the meerkat’s enclosure next to us. From there, the walk passes the __________
__________, and the otters in the first enclosure, and then arrives at the New Zealand birds
area in the __________ enclosure just __________ __________ to see them being fed. Then
you go on to the reptile house and the tigers and the rest of the animals!

Alternatively, you can wait until the afternoon walk. There are plenty of other things to see in
the morning. One of these is the African Village. Just turn to your __________ from the
__________ __________, walk past the first __________ __________ and it’s just before the
African wild dogs enclosure, It’s a __________,
______________________________experience.

You can also go to the shop and buy your __________ there.
We have beautiful soft toys - giraffes and zebras - for children and a whole range of T-shirts,
hats and skin-care products with an African theme. After that, why not have lunch in the
picnic area on the far __________side of the park. I'd recommend this because, while you’re
eating, you might __________ __________ of the ostriches on one side of you or
__________ on the other.

For the afternoon walkabout tour, you’ll need to find your own way to the African lion
habitat, which is on the __________ side of the park, just past the __________ __________.
To join the tour, you actually go past the lion habitat. You'll see two __________
__________, keep walking, and the meeting place is about __________ a kilometre after the
second one. If you’ve gone past the zebra, you’ve gone too far!

For those of you who would prefer to travel on the safari bus, this runs from 10.30 to 4 p.m.
There are __________throughout the park, but the first one is at Jomo’s Café, which is
directly __________ where we’re standing - go __________ __________ and it's just in front
of the giraffes. There are various feeding times for the animals, and the bus stops in time for
all of these. So, let me just give you some safety guidelines.

Exercise 3

Tutor: Right - now it’s time for Sylvie and Daniel to give us the results of their survey into
the study-skills course that some of you did last term.

Sylvie: Thanks, Mr Driver. Urn - shall I start, Daniel?

Daniel: Sure, go ahead.

S: OK. Well, as you know, some students in our year did the study-skills course run by the
__________ department last term.

D: Um, it was interesting because it was completely __________ it wasn’t a compulsory

component of the exam course or anything that we need in that way but __________thought
it would be a good idea that it would __________ with our other work.

S: Yeah, so after the course finished, Daniel and I decided to __________ it and ask students
what they thought about it as part of our education assignment.
D: Yeah.

S: So, this is how we did it. our study method. At first, we thought about__________students
face to face. But we have so much other work and we knew it'd be __________ to use
__________ and just send out a__________.

D: Though we also had to write that!

S: Yes, and this method does __________ on students filling it in and sending it back. But the
response rate was pretty __________.

D: Yeah - __________ percent, I think

S: OK - so, first of all, __________ students signed up for the course.

D: And we did __________ sessions over the term, and they took place every __________
morning.

S: A good start to the week, I thought.

D: Yeah - and the rest of the week, we could put things into __________.

S: Mmm. So, what did we expect?

D: For me, I expected it to be useful for all my subjects things like __________—

S: Yeah - that's what Mr Driver had said.

D: -and I was right. I feel more able to deal with difficult texts now - you know, like the ones
we have in __________.

S: You feel you can do it. Yeah, I think other people found that it actually made them want to
read more __________, and read books outside the course list.

D: If you've got time! Um - as for our teacher on the course - Jenny - everyone felt she was
really good. We learned a lot from her. Not because she set a lot of homework or anything
like that

S: the thing people said was that she gave us fascinating __________ and __________ to
work with. Some of them well, we were quite happy to __________ __________ looking at
them at home.

D: Yeah - that's so important. It’s really easy to get bored in class, but that didn't happen.

¬( Pause)

D: OK - so, we’ve done a couple of__________. Let’s have a look at the findings. I'll put up
the first chart.

S: This is your overall view of the usefulness of the course.

D: And as you can see, only a __________ percentage of students didn’t feel it was useful.

S: Which is good

D: Yeah - everyone else had a __________ view of the course, and more than__________of
us - that’s about __________ per cent - thought it was very useful.

S: Which. Well, as this is the __________ time the course has been run, I guess this is a
strong recommendation for it to take place again next year.

D: The next chart shows how useful you felt __________ __________ of the course was.

S: So just to remind you. there was the __________component - that came out top.

D: No surprise there, really.

S: Mmm. On the other hand, __________ __________ was, well, we all like talking, but it’s
__________ something we have to do that __________.

D: Yeah - so that was the __________ useful. Then the note – taking component you found to
be quite useful - and you had a lot of comments about that.

S: OK, so let’s have a look at some of your comments. You said a lot about the activities, but
the main comment seemed to be that the __________ we learned on the note-taking course
helped us __________ more in lectures

D: Several people said that they __________ much less.

S: Yeah. Have a longer __________ span.

D: So that’s the first benefit. The second is that students said they really appreciated the
__________ on when to use a __________ to take notes.

S: Mmm, like many people, I’d never thought of this technique, but now I find it really
helpful.

D: and It's much more fun!

S: Yeah. And then the last comment we wanted to mention was about the type
of__________that we used in the note¬taking sessions.

D: It seems obvious now that a __________ margin down the side of the paper provides
another area where you can add points that you’ve missed.

S: And that makes it a lot easier to read the notes afterwards.

D: OK, so now we’ll look at the results

Exercise 4

Good morning, everyone. Well, last week, we looked at some of the architectural features of
modern house design and today we’re going to move on to look at airport design and how
this has changed over the years.

So, if we start by going back to .. urn . the 1960s and 70s, when there were a lot fewer
airports than there are today, well, check-in desks, customs and waiting areas were all very
__________. They were rather like a __________ __________- er, designed to allow air
__________ in and out of the __________, but not very __________for passengers. Even
though passengers spent a lot of time there, the important features were related to the
__________, rather than the people who took them or indeed the places where the airports
were built.

But that all changed in the next few decades, and if you look at any big airport now, It's more
like a mini city. It combines a __________ centre with a __________ full of shops and
facilities designed to make passengers feel more __________. So, airports have been
__________. And as with any city building, their design now takes into account features
__________ the airport terminal as well.
So why did this change happen? Well, there are two main reasons. The first was the huge
increase in __________numbers in the number of people __________ by plane.

And this was a direct result of __________ __________, with things like, urn, __________
holiday packages and __________airlines with the construction of __________hotels and
hotel complexes. And then people started travelling more __________from one country to
another for things like __________, and so the growth in __________business also pushed
numbers up. In fact, passenger growth has been so significant over the past 30 years that it’s
estimated that some 21st-century airports will need to handle up to __________ __________
passengers a year by 2020.

The second reason for the change is - and this is a key aspect of airport design - people have
realised that the airport is the first place you see when you visit another country. This means
it forms your first __________ of that country and that__________has to be good. Airports
are now called ‘gateways' to the cities they serve, and that raises visitor __________.

Now, what are the changes that have taken place in airport design? Well, the __________
__________ - the inside of most airports - is now completely different. First, the
__________, enclosed airports of the past have been replaced by large, open __________ that
look out onto the surroundings. Look at this picture of __________ airport - there’s a huge
amount of space and light, and this is typical of many airports today.

Second, well, in the past, you had to go outside the airport to get trains to terminals, but now
these are __________ into the design. Also, airport walkways are wide and can __________
__________ the large volume of people who want to feel __________ and__________ - who
want to get around the airport easily in this way, the stress of modern travel has been
__________.

Outside, the buildings have changed, two airports were once __________ buildings with
large __________ and __________ boxes around them. Now they’re designed to fit into their
surroundings.

Look at this picture of the Arctic Circle airport In Norway. The airport itself is surrounded by
__________. So, as you can see, the roof of the airport has been designed so that it’s shaped
like a range of __________There are peaks at the top and then steep sides that touch the
ground.
In the same way, these airports in Thailand and India have beautiful, shaded __________ all
around them that reflect __________of the country. They also provide a connection with
__________ tradition and art another feature that is important inside airports, too.

And there’s one final but very important issue. It's been said that airports are a ‘new building
type’. They’re often __________, steel structures with what looks to the passenger like a lot
of __________. But this is a special glass that can maximise daylight and comfort and cut
down on __________ use. Bangkok's main airport is flooded with controlled daylight in a
__________climate. And this is achieved through the use of new __________ and modem
__________, which have also allowed engineers to come up with methods of reducing
__________. So let’s take a closer look at some of these.

PRACTICE TESTS 2

TEST 1

Exercise 1

Q: 1-4

Reception: Good afternoon, you're through to reception at The Island Hotel in Crete, how
may I help you today?

Mr Schiffer: Yes, hello there, I'm hoping to book a __________ room for my wife and myself
for about __________ weeks from the __________ __________of this year. Firstly, could
you tell me whether it's particularly hot during this time?

Reception: Yes, of course, Sir, during late April and early May, the daytime temperature
shouldn't exceed __________degrees Celsius, but the weather has been rather __________
and difficult to predict in recent years, so I am unable to say for certain.

Mr Schiffer: Okay, that sounds good, my wife doesn't like going outside when it's very hot! I
haven't booked flights yet, but I must say that I'm __________ with Crete and its __________
system. Does the hotel provide an airport _________ ___________? Yes, Sir, we provide a
complimentary airport __________service.

Reception: for all our guests. It takes about __________ minutes to get here from the airport,
but it's at least __________minutes at__________hours and you will be provided with a fully
__________shuttle bus.

Mr Schiffer: Okay, excellent. In that case, do you have any rooms available for the dates I
gave you?

Reception: I shall have a look at the system now for you Sir, bear with me just a moment,
[brief pause] Yes Sir, I can see now that we have several rooms available. Would you prefer a
garden view or a sea view?

Mr Schiffer: Well, ideally, I would like a __________room with a __________, but of course,
that depends on the difference in price.

Reception: Not to worry Sir, all of our __________ double rooms have a __________

facilities and a balcony. If you would like one of our sea-view rooms, there is a premium of
€__________ per night.

Mr Schiffer: Okay, so could you tell me the total nightly rate for a standard double room with
a sea view?

Reception: Yes, of course, Sir, for the spring months, our rate is €__________ per night. For
__________ nights, altogether this will come to €__________.

Mr Schiffer: Perfect. I also read on your website that the hotel has gym and spa facilities. Are
there any other facilities on offer?

Reception: Yes, we have a large outdoor infinity __________ overlooking the ocean, with
luxury sun beds and a poolside bar. We also have 3 full-sized __________ __________,
where we run a popular doubles tournament, with the winner receiving 2 all-inclusive spa day
__________.

Mr Schiffer: Goodness, I shall have to brush up on my tennis skills!

Q: 5-10

Mr Schiffer: Are there any other activities organized by the hotel that we can take part in? It’s
just that it’s our __________ anniversary on the __________ of June, and I would like to
provide my wife with the perfect romantic getaway.
Reception: I can assure you, Sir, that your wife won’t be disappointed. Ours is a
__________-star __________ which is renowned for its __________ and beauty. In terms of
activities, the hotel provides thrice weekly entertainment.

On __________, guests will take a mini bus and take part in learning to cook succulent
__________ __________ with our Michelin starred chef, Enrique. The class will take place
in a beautiful __________ deep in the Cretan hills, where guests will be treated to an intimate
piano performance by our in-house concert pianist, Pedro. On Wednesdays, a select number
of guests will be fortunate enough to explore the __________by __________, before being
transported to a tropical Cretan garden by __________bus. Finally, on Thursdays after a
__________dinner, we provide a spectacular __________ display, which guests can view
from the comfort of a __________ __________.

Mr Schiffer: Oh wow, that all sounds absolutely wonderful! I shall book the room now, and
then I need to look at flights so as not to become extortionate. Would you like to take my
details now or later? (fade out)

Exercise 2

Q: 11-14

Barter Online UK is a young, up-and-coming website in the United Kingdom where users
can__________new and used __________; however, instead of paying with money,
registered users instead __________ their purchase for an item of similar __________. This
part is perhaps the most __________, as the registered users themselves must mutually decide
on an appropriate value, with value either being the recommended retail price (RRP), or
simply how much they believe the item to be worth. The website has been founded by a
group of four __________ in the north of __________. Originally, they exchanged their
__________ among __________ members. They frequently found themselves swapping their
belongings when they no longer had any use for them. They live by the motto ‘one person’s
__________ is another person’s __________, and hate to throw things away. As more and
more people caught __________of the idea and wanted to participate in the exchanges, the
group decided that the idea had the __________ to become a successful business
__________, and so it did.

Darter Online UK is a start-up online business, which took __________months to set up it

has now been running for around __________ __________ __________. Despite only being
founded a short time ago, the __________for the founders. Some of the users are registered
in the United Kingdom and __________, with the majority from the Republic of
__________. In order to become a registered member, users must first fill in their
__________ __________ followed by their credit or debit card details, which will be used to
take payment of a __________ fee of £__________. As long as this fee is paid, users will be
able to perform an unlimited number of online exchanges.

Q :15-16

A multitude of items are sold on the website, such as __________, soft toys, and
__________, however books for children and __________ __________ are by far selected
most. The exchange process itself is not as complicated as it might seem, users can enter their
preferences for what they would like to receive, and also explicitly state.

what they would like to give away, and the website will __________
____________________ suitable users. If, however, a user doesn't want to give anything
away, but would simply like to buy something, Barter Online UK does support a __________
online payment system where users can perform a normal __________ __________. Despite
this, the founding group strongly __________ the use of the online payment system, clearly
stating that this goes against the intended ethos of the company .

Q: 17-20

Although bartering is an __________process, many of the website's users are unsure how to
decide which of their own items to exchange. It often helps to order items
by__________using the __________ button provided, this will tell the website to find out
popular items for users' __________. To this, the founding members say just put everything
you don't want on there, different people have different __________, and you never know
what they might be looking for! In order to aid registered users in their exchanges, and to
provide them with __________, the founders recently added a new feature whereby on
completion of an exchange, users will be encouraged to provide each other with __________.
This feedback will include criteria such as the __________of the item as compared with how
it was __________, the ease of __________ with the seller, the __________ at which the
item was delivered, and so on. The friends believe that using this method, users will have a
more __________ and __________ bartering experience.
Exercise 3

Q: 21-26

Tom: Professor Tomlinson, may Annie and I please quickly ask you a few questions about
the reflective __________ __________? It's just that we're a bit confused as to what you want
us to include and discuss.

Prof. Tomlinson: Yes of course, what are you having trouble with?

Annie: Well, everything really. To start with, what should be included first in the reflective
journal? Perhaps suggestions from others

Prof. Tomlinson: No no, firstly you should include the __________ __________ you set
yourself at the beginning of the module. This section should have been discussed in some
__________ towards the beginning of the course by Professor May. You should be able to
find her __________ on the slides she has provided for the class online.

Annie: Okay, thank you. Professor. Could I also trouble you to take a __________look at my
bibliography and __________? 1 feel like they're missing something; most of our friends’
bibliography are longer.

Prof. Tomlinson: Well, looking at this Annie, I can see that you have used __________ range
of __________, which shows that you have made effective use of __________ __________.
As far as I can tell, you need not make any changes to this, although you might want to
double check that your __________ complies with the Harvard Referencing Style
regulations.

Annie: Oh, I'm very surprised you've said that! Thank you, now I can set my __________at
ease. Tom, you said you wanted to ask Professor about the __________ section.

Tom: Ah yes, Professor, in the assignment guidelines, we are asked to introduce and
__________on our biggest achievement in the past, saying which skills we learnt in the
process, and how these skills can be transferred to various different future

Tom: careers. The only problem is that I don't know what my __________ achievement
actually is. I've only ever worked as a waiter in a __________ __________ during the
summer holidays from university.
Prof. Tomlinson: If you worked as a waiter, have worked with other waiters as part of a team.
Would you say that during your time as a waiter, you developed any __________ skills?

Tom: Yes, well I suppose I was asked to become the team leader of the __________ and
__________departments. But that's hardly an achievement.

Prof. Tomlinson: You might not think so, but if you write that you were offered the position
of the team leader, it shows a lot more about your __________, for example, that you're
__________ and work well in a __________situation.

Tom: I never would have thought to write that down, thank you! I guess I should start
__________ to others __________ often! Annie, do you have any more questions or are you
ready to go back to the library?

Annie: Yeah, I think I've got everything I need. Thank you very much, Professor Tomlinson!
[Tom and Annie alone]

Tom: That was really __________. I'm actually starting to look forward to __________ this
now, and it should be a really useful exercise to prepare us for writing CVs and applying for
jobs. It's shocking how bad I am at identifying my __________ and __________. Professor
Tomlinson has shown me that I definitely need to start displaying some __________!

Annie: Yeah, Tom, you really do. You're always so modest! __________ is great until it
comes to applying for jobs!

Q: 27-30

Annie: Oh no! I forgot to ask the professor about the section on identifying the __________
gained through different activities, do you remember? When it asks you, for example,
whether writing an essay develops your __________ learning and so on?

Tom: Oh goodness, we really should have asked him that. I've been having trouble with it
too. It just seems like such a pointless task. What do you__________the answers are?

Annie: Hmm...I think writing an essay might be a way of identifying and __________ a
problem because you have to state the problem in the introduction and then solve it. I'm not
so sure about __________ __________..I thought they were supposed to develop lots of
different skill sets. If I really had to choose, I'd say that taking exams enables you to become
more __________ in yourself...do you agree?

Tom: Maybe, I really don't know either. What do you think about the last two? Making
__________ notes and presentation notes?

Annie: Oh it's so difficult! I think making class notes has to be a way of becoming a more
__________ learner because you yourself __________ what the important information is and
learn it. That reminds me, I find taking presentation notes is a __________! The professors
__________ much too __________, and I __________ much too __________. [fade out]

Exercise 4

Q: 31-38

Welcome back to my series of short lectures on apes. Today we will examine reasons and
historical __________on the __________of chimpanzees, otherwise known as chimps.

The word "chimpanzee” is an umbrella term for __________ different species of apes in the
pemus Pan, which are the Common Chimparzee, or Pan Troglodytes found in __________
Central Africa, and the Bouobo, or Pan Paniscus, which are found in the __________of the
Democratic Republic of the Congo. Chimpanzees belong to the Hominidae family, together
with __________orangutans and indeed humans. Current research tells us that the chimps
broke away from the human branch of the Heminidae family approximately __________
__________ years ago, and remain __________ living relative to humans to this day. More
modern researches into chimpanzees have __________ on their __________ characteristics,
once all __________ and __________ factors have been ruled out in this way, scientists have
unearthed an unfathomable amount of similarities between human and chimpanzee
behaviour. Although much of this research has taken place through __________ of captive
chimps, the results are widely seen as an authoritative reflection of chimps living in the wild.
Chimps live in large so-called __________ comprised of many male and female members,
with the social __________ determined by an individual chimp's __________ and
__________. Through such research, scientists have found that chimps learn and __________
through observation of others behavior. Once in power, the alpha male is often seen to alter in
__________ __________ in order to retain __________, for example, he might puff himself
up in order to __________ others, while lower- ranking chimps are noted to behave more
submissively and bolding out their hands while grunting Female chimpanzees also have a
distinct social hierarchy, with high social standing inherited by __________ .It is not unheard
of for dominant females within a community to unite and overthrow the alpha male, backing
another in his place.

James Diamond, in his book The Third Chimpanzee, suggests that chimps, should now be
reclassified in the genus Hemo, instead of Pan, and there are many arguments still in favor of
this. Male chimpanzees are common on average __________ meters in height, weighing
__________kg, with their female counterparts being somewhat smaller. By comparison, the
Bonobo is slightly__________and __________, but with longer arms and legs: however, both
species walk on all __________, and climb trees with great ease. Jane Goodall made a
groundbreaking discovery in 1960 when she observed the use of __________ among
chimpanzees, including digging for termites with large __________. A recent study claimed
to reveal that common chimpanzees in Senegal have been using __________ sharpened with
their __________ to hunt, however, these reports remain unsubstantiated. Researchers have
witnessed such tools, namely __________, being used by chimps to __________
__________ shells and indeed crushing nuts with __________ __________. As scientific
technology has developed, so too has our knowledge of the sheer extent of the chimp's
intelligence. Research has now shown that chimps have the __________ to learn and use
__________, and understand aspects of the human language, including syntax as well as
numerical sequences.

As I mentioned earlier, the umbrella term "chimpanzee" is comprised of the: the common
chimpanzee and the bonobo, these two subspecies are divided along the Congo River, with
the common chimps living on one side, and the bonobos living on the opposite side of the
river. Over the past few decades, both of these sub-species have witnessed an alarming
__________ in population density, with animal activists now working harder than ever to
__________ those __________ and encourage __________.

Q: 39-40

In addition, next week's episode will focus more closely on how chimpanzees in captivity are
able to learn things through __________ the behaviour of humans, as well as how
chimpanzees’ behaviours have developed over many generations. Thank you very much for
attending this evening's lecture. I hope you found it intellectually stimulating, and I look
forward to seeing you again next week. Goodnight!
TEST 2

Exercise 1

Q: 1-5

Events Coordinator: Good morning, you're through to the Birmingham City Council, how
may I help you?

Julie: Hello there, my husband and I are interested in purchasing tickets to the __________
exhibition, but I couldn't find many details about it on your website, and was wondering
whether you could provide me with some more information. Does it open in __________?

Events Coordinator: Yes, of course, Madam. The exhibition will take place during
__________, and will showcase the __________ of automobiles from the very
__________ commercial car in the late __________ all the way through to the present day.

Julie: Is the exhibition open for the duration of July?

Events Coordinator: No, Madam, the exhibition will last _________ ___________, from
the __________ of July to the __________ of July, and then the cars will be taken to
another exhibition.

Julie: Okay. Does the exhibition focus on a __________ manufacturer?

Events Coordinator: No, it will show a __________ range of manufacturers.

Julie: Wonderful! I'm ever so tired of going to these shows and only __________ one
manufacturer. Are there any opportunities to sit in or even drive the cars?

Events Coordinator: There will be many opportunities for you to sit in the cars: however,
some of the cars will only be __________ to - __________. We are yet to be told whether
any of the __________ cars will be available to drive, however, there will certainly be an
opportunity to __________ __________ some of the more modern cars on a purpose-built
track.

Julie: That sounds like great fun! I mustn’t forget to bring my __________ , my husband
will never forgive me!
Events Coordinator: I’m afraid to say that cameras are actually __________ not
__________to bring into the exhibition. There will however be a __________ where a
professional photographer will be available to take photos of you sitting in a car in period
clothing.

Julie: Well, that sounds like it could be fun, but I assume the photos won't be
__________.

Events Coordinator: On the contrary, __________ free photograph is included with every
ticket, but each photo after this will cost £__________.

Q: 5-10

Julie: That's a nice surprise, not many things are free anymore. I've been asking around
about the ticket prices, but haven’t yet had a definite answer. Is it correct that tickets are
£__________ whether you buy them now or __________?

Events Coordinator: I’m afraid not. If you buy the ticket in advance the price is
£__________, but it’s £__________ on the door.

Julie: Oh goodness! I suppose I’d best pay for them now then. Is it possible to buy
tickets from you now over the phone?

Events Coordinator: Yes, of course, Madam. I’ll transfer you to the Box Office Manager,
Mark Edgeworth, that’s E-D-G-E-W-O-R-T-H, and he will probably need to take your
__________ __________ details and some personal details.

Julie: Yes, that’s fine. Before you transfer me, I just need to ask a few more questions.
Will the exhibition be held in the Birmingham Exhibition Centre? I think that’s where I
went last time.

Events Coordinator: No, Madam, the Birmingham Exhibition Centre is currently

undergoing some __________, so this year all exhibitions will be held in the __________
__________.

Julie: __________ __________? I’m not entirely sure where that is.

Events Coordinator: Well, it’s not too far from the city centre. Once you’re in the centre,
you should be able to find signs for the palace. If not, most people in Birmingham will be
able to direct you.

Julie: Hmm...neither my husband nor I am particularly good with directions. Is there

anywhere I can find this information on the Internet?

Events Coordinator: Our __________ will give you an address. Perhaps you could visit
www. __________.com for more detailed information, and they should be able to provide
you with __________ instructions.

Julie: Okay and is this the best way to contact you, by phone?

Events Coordinator: I think the most convenient way to contact us is enquiring

__________, which is much simpler than having to dial various different numbers to reach
the right person! Unless you have any more questions, I’ll transfer you now.

Julie: No, that’s great! Thank you for your help.

Exercise 2

Q: 11-15

Hello, and welcome to the homepage for the Healthy Hearing Medical Clinic and Surgery,
where we’d like to share a little more information about the services we provide and more.

Our hospital is one of the leading __________ hospitals in the United Kingdom, attracting
the very best __________ professionals from around the globe. Not only are we a leading
__________ practice, but we are also the only hospital in the United Kingdom dedicated
entirely to the treatment of, and research into the curing of __________ __________. Our
facilities and staff here are __________ across Europe, attracting thousands of patients a
year. Our __________ can number anything up to __________patients a year, however,
we aim to treat around __________patients a year so as to maintain and ensure the quality
of our services. Our patients are guaranteed the __________standard of care, as well as the
use of our __________ __________ facilities. All patients requiring overnight treatment
are provided with their own private room with en-suite facilities, as well as a
__________entertainment centre, which includes a __________ screen LCD television
and PlayStation.
Appointments with our healthcare professionals can be made at any time during the
__________, with __________ doctors available between __________ am
and__________am. If you need to see a doctor outside of these times, please visit the
__________page of our website for more information. Our doctors are all trained to an
__________ high standard, and practice a vast array of specialties: Mr. Robert is a fully
qualified __________ and __________ specialist, Mr Edwards is a __________
__________ specialist, while Mr Green specialises in __________ hearing loss. For more
details about our people, please visit the __________page on our website.

During a consultation, doctors will sometimes decide medication is required, for which
patients should receive a __________ There are several pharmacies within the city;
however, we recommend that patients use the pharmacy housed within our health care
facility. Our in-house pharmacy is __________at all times, our products are __________
priced, and our pharmacists are on hand to help and __________ from __________am
until __________pm from Monday to Saturday, and from 9 am until 12 pm on
__________. If you require any help outside of these hours, please see our ‘Out of Hours’
page on the website.

Since the Healthy Hearing Medical Clinic and Surgery also functions as a teaching
hospital, we aim to provide our students with every opportunity to expose themselves to
medicine in practice. Therefore we would like to encourage our patients to give their
__________ for a medical student to attend their __________. If our patients are not
comfortable with this, there will be a form at the reception where patients will be able to
opt-out.

Q: 16-20

Now, please look at the map I’ve given you of the Healthy Hearing Medical Clinic and
Surgery. For those not familiar with our practice, reception can be found through the
__________ __________ at the end of the __________. If your consultation is booked
with Mr. Green, you need to go through the main door and __________ __________ by
the nurses’ desk, and his office is at the end of the corridor on your __________ side. If
you need to alter any of your personal details, please visit our secretary at the Office for
Medical Records, which you will find __________ to the __________ room. If you’re
awaiting surgery, please first check in with reception, before taking the first door on the
__________ after you enter the __________. Finally, in the event that you feel
disappointed with any of the services we have provided, or have any further questions,
please locate our Manager’s Office, which can be found near the ____________________
for __________l __________ and between two __________.

If you have any more questions about the Healthy Hearing Medical Clinic and Surgery,
please do not hesitate to contact us on 01256 111 111. [fade out]

Exercise 3

Q: 21-25

Jim: Jane, what did you think of Professor Morgan’s lecture? I don’t know about you, but I
find it __________ difficult to believe that light influences the environment as much as he
says. I’ve never seen any __________ articles, websites or anything that verifies his
argument. It’s stupid.

Jane: On the contrary, I’ve seen a great deal of research supporting his argument from a
wide range of renowned __________. Have you looked at the recommended __________
listed on the course outline given to us at the beginning of the semester? All the
information is in there, perhaps you’ve just been looking in the wrong places.

Jim: I never look at the course outlines, I have so many loose sheets of paper I tend to lose
anything I’m given by the end of the day. What’s the textbook they recommend, and where
can I get it from? I should probably go buy it soon; I’m already __________in the course.

Jane: Yeah, you definitely should buy it, and our grades are more important this year! It’s
called ‘The Influence of Light on the Environment’. You should be able to find it in the
bookshop on campus. If not, they’ll order it within two weeks. In the meantime, you
should read up on Ken Simpson’s work, he argues that in order to __________natural
habitats, governments should __________ to turn off __________ in cities __________
__________

Jim: Well that’s __________; I doubt any government would be willing to do that any time
soon. I imagine __________ would become quite __________ without __________
lighting. For this issue, Dave Kepler suggests they could just __________ the __________
lights with more __________ __________ __________. They could even __________
__________lights; that way, roads will be more eco-friendly while maintaining
__________. Although I guess they wouldn’t be particularly effective in __________
countries, especially during the __________.

Jane: That’s quite a good idea actually. The price of solar power is supposed to be on par
with electricity within the next few __________, and it was on the news this morning. I’ve
also heard that, according to Sharon Grey, in countries with more __________,
insect-eating animals tend to be __________ in size. Since there are __________ insects,
and the remaining insects produced a smaller number of __________.

Jim: Yeah, I think I read somewhere that sunlight also has a __________ effect on the
quality of __________, but I’m not sure I believe it. In many __________ countries,
particularly __________ countries, there is a lot of water __________ caused by
__________ rather than sunlight. Nevertheless, Maria Jackson says that in direct sunlight,
the surface of the water becomes more __________, therefore it affects the amount of
sunlight that __________ insects can absorb. Not much research has been undertaken to
prove Jackson’s theory, but it seems to have been widely accepted anyway.

Jane: I’ve never heard of that. I’ll have to look it up on Google. The only other theory I’ve
studied is Barbara Swallow’s study on how declined insect population __________ affects
the __________ population. Not that I’m complaining.. .1 hate insects, especially
__________.

Q: 26- 27

Jim: You have arachnophobia? I never would have guessed. Didn’t your brother have a pet
black widow spider?

Jane: Yes, he did, and I hated it. It escaped from its __________ once and we never found
it. I had __________ for months.

Jane: Okay, now I’m getting __________ __________, let’s change the subject. What’s
your stance on natural and artificial light?

Jim: Honestly, I’m not sure it makes much difference which one you use; species will die
out either way. I think the real argument we should consider is __________ __________
and protection or replacement of __________ __________. Solar power provides us with
an incredible opportunity to replace __________, and governments should definitely
increase spending on research in this field. The theories discussed in our lectures, like
Simpson’s and Grey’s, are so __________ and lack __________, so I don’t understand
why we even study them.

Q: 28-30

Jane: I see what you mean. I don’t like learning unsupported theories for exams, and I’d
rather spend my time learning something else. For example, I’d be much more interested
in studying the animals in __________ parks than researching __________ birds,
particularly the effect of __________ on the __________ of life of animals. As we know,
every year thousands of visitors will drive in their own vehicles or ride in vehicles
provided by the facility to observe freely roaming animals.

Jim: Yeah, that would be really interesting! Especially those animals living in more
__________ countries, like Borneo. Following on from that, I want to study how
__________ animals over from __________ countries to put in our __________ affects
their __________ __________. For example, do you remember when China sent pandas to
Edinburgh Zoo? Apparently one of the pandas became __________, but it was never
explained why. To me, obviously, you can’t take an animal out of its __________
__________ and put it in a cage on the other side of the world. It just doesn’t work... [fade
out]

Exercise 4

Q: 31-32

Great Britain is often hailed as the home of __________, with talented players travelling
from far and wide to play for teams in the English Premier League -one of the most
popular football leagues on the planet. Today we are going to take a look back to the
_________century Great Britain in an attempt to trace the __________ of ‘the beautiful
game’ as it is now known.

____________________the 19th century, the game featured a wide variety

of__________and __________ adaptations, which were later smartened up and made
more __________to create our modern-day sports of association football, rugby football,
and Ireland’s Gaelic football. Even up to the __________-19th century, Shrovetide
football or ‘mob football’ was still widely practised. According to the rules of mob
football, there were __________ rules. A player could __________ use any __________
whatever to obtain the ball, such as __________, __________, __________ and gouging,
with the only exceptions being __________ and manslaughter. These games may be
regarded as the ancestors of modern codes of football, and by comparison with later
models of football, they were __________ and had few __________. Towards the latter
end of the 19th century and moving into the early part of the 20th century, however, there
appeared a newfound emphasis on __________ values in football. Perhaps a more modern
example of this can be seen in John Terry’s suspension as England captain following
reports of his infidelity to his wife. Furthermore, as mob football died away, there grew a
greater concern for players’ health and general __________, with many clubs affording
their top players access to frequent medical __________and__________. Despite the
presence of Great Britain’s unique state-funded National Health Service, football clubs are
still seen today providing team members with State-of-the-art healthcare facilities, with
the top clubs even housing their own specialist __________ and __________.

Q : 33-40

Today, football is a key feature of school children’s day-to-day __________, particularly

for __________. With the help of football associations, all schools in the UK are boasting
about their own football teams. This mainly comes as a result of __________ put on
schools and the government by concerned parents, who felt that football education taught
their children __________ lessons and indeed vital __________ skills, such as
__________ and the drive to succeed. Nowadays, many of the UK’s top football clubs
provide training facilities and outreach programs in an attempt to __________ the nation’s
__________ youths.

As I previously mentioned, it was only during the 19th century that football in its uniform
concept truly began to __________, with footballers previously playing according to their
own versions of the rules. However, it was not until the early __________ century that
different players actually began to play according to these __________ rules. Prior to the
19th century, football was played by all the major __________public schools including the
likes of Eton College, Winchester College, and Harrow. In __________ there was a
__________ at Cambridge University in an attempt to lay down the __________ of
football. Present at the meeting were __________ of each of these major public schools,
whom each brought a copy of the rules enforced by their own individual school’s rules of
football. The result of the meeting was what is now known as the ‘Cambridge Rules’,
thereby uniting the rules from across the country into ________ ____________
__________. However, the Cambridge Rules were not liked by all, and a new set of rules,
‘Thring’s Rules’ compounded in the book ‘The Simplest Game’ became __________
place among dissenters.

Across the country, improvements in __________ and __________

____________________ had a knock on effect of __________ increasing __________ to
football games. Football quickly became a social event where __________ would meet
friends, drink tea and chat about the good old days. As football became more and more
popular, it was decided that more __________ should be __________ in maintaining the
quality of __________ amongst other things, and there was even talk of installing
__________ for spectators. However, the question of who was to foot the bill quickly
became a divisive issue, with many believing that the __________ should __________
football’s development as a national sport. But in the end, the onus fell upon Britain’s local
and regional football __________ for the __________ and development of the football
__________. They became responsible for the upkeep of football grounds, began to pay
their best players a small __________, and organised __________ against other local and
regional teams. And there began England’s Football Association, or the FA, as we know it
in its current form, the governing body of football in England. As the FA continued to
grow and __________ greater __________, it was able to attract more and more
__________ __________ men from across the country, before finally accepting
professional talent in the early 20th century. Today, football is played at a professional
level all over the world. Millions of people regularly go to football stadiums to follow
their favorite teams, while billions more watch the game on television or on the Internet,
[fade out]

TEST 3

Exercise 1

Q: 1-5
OLIVIA: Hi Zach! I heard you passed your driving test! Congratulations!

ZACH: Thanks, Olivia! I passed just last week. It feels great to be independent and
driving on my own!

OLIVIA: I really want to take __________ lessons, but I haven’t been able to find a
driving school that will give lessons during the __________ so that I don’t have to miss
any classes at __________.

ZACH: The driving school that I used was brilliant and really __________ with their
teaching hours. It’s really __________ to school. The address is 67 King’s Road - that’s
67-KING-apostrophe-S Road.

OLIVIA: Oh that’s perfect! I don’t like the idea of driving around busy streets. Did your
teacher make you drive in __________ __________ or did he mainly teach you on
__________ in the __________ ?

ZACH: My teacher said that I had to learn on both in order to become a good and
__________ driver. We would start in the __________ centre and then drive __________
above the city.

OLIVIA: He sounds like a good teacher. Would you mind giving me his contact details
so I can ask him for lessons?

ZACH: Of course! My mother’s friend Daniel Smith referred me to him. His name is
Allen Sutcliffe.

OLIVIA: Could you spell the surname, please?

ZACH: S-U-T-C-L-I-double F-E.

OLIVIA: Thanks for helping me out, I’ll give him a call tomorrow. I don’t know if I
should learn in a __________ or __________ car. How do I decide?

ZACH: I wasn’t sure which type of car to learn in either. In the end, I chose to learn in a
__________ car because once you’ve learnt how to drive manually you can drive
automatic as well. Most cars on the road are __________ nowadays.

OLIVIA: OK, I think I’ll learn with a manual car too then. Hopefully, the teacher will be
able to give me lessons in the __________ after school!

ZACH: It would be much better if you take the lessons during the day. It will be far
easier for you to learn when there is enough __________ to clearly see everything going
on around you. But you need to be an experienced driver to drive safely at __________ .

OLIVIA: How frustrating! I was hoping I wouldn’t have to take lessons during the
weekends! You’re right though, safety comes first!

Q: 6- 10

ZACH: Speaking of safety, you should wait until __________ to start learning! It’s
really difficult and __________ to drive in the __________ and rain as a learner so you
should definitely wait until the weather is __________ and dry.

OLIVIA: OK, that’s perfect, actually! It will give me some time to save up some money
to pay for the lessons.

ZACH: Tell me about it! I had to work for months before I had enough money saved up!
It was worth all the work when I finally got my driving __________ though!

OLIVIA: The whole process is so __________ ! How much did it cost you in the end?

ZACH: Well, each half-hour lesson cost $__________ and then the final test cost
$__________ . In total it cost me about $__________ .

OLIVIA: Gosh, it’s pretty expensive! How did you find the test? Was it really difficult?

ZACH: No, it wasn’t too bad, and the man was really __________ and friendly. I knew
that I would have to perform two parking manoeuvres during the test, so I practised them a
lot beforehand and that really helped! The test used to last __________minutes, but it
changed a bit. For the first __________ minutes of the test he gave me __________ and I
had to just drive around and then the last __________ minutes was for __________ the
manoeuvres, so the test is __________ minutes in total.

OLIVIA: OK, great, I’ll remember that! Do you have any more advice?

ZACH: It’s really good to practise driving a lot __________ of driving lessons as well.
Whenever my parents were running errands on the weekends I would offer to drive them.
My driving teacher also told me to buy a __________ to write down everything that I’ve
learnt in it like a __________.

OLIVIA: Haha, that sounds boring, but I’ll do it if it helps.

ZACH: I found it really useful! Before my test I read through everything I had written
down and it __________ me of a lot of things that I had forgotten about! It’s really helpful
for the __________ test as well because there’s so much information to remember for it.

OLIVIA: That’s great, Zach! Thanks for your help!

ZACH: No problem, see you at school!

OLIVIA: Bye!

Exercise 2

Q: 11-15

Good morning, everybody and welcome to Mount Rushmore! To start your visit I’m just
going to give you a brief account of the history of the __________ before letting you roam
about on your own. I won’t keep you long. OK?

Mount Rushmore is South Dakota’s top tourist __________ and features the __________
of four United States Presidents - George Washington, Thomas Jefferson, Theodore
Roosevelt and Abraham Lincoln. Each head is __________ metres tall, which is taller than
the heights of __________ people combined! The sculptor initially wanted to depict the
presidents from head to waist, but due to a lack of __________ the construction had to
stop before this vision could be realised. In total it cost the government $__________
__________ to sculpt the heads at Mount Rushmore.

Before the construction of the presidents’ heads, the mountain was just bare rock and
forest attracting only a few hikers a year. The new carving at Mount Rushmore has
become an __________ symbol of presidential greatness and has appeared in works of
fiction and other popular works. The sculpture has also worked perfectly as a way to
develop __________, which was its intended purpose, and now attracts over __________
__________people a year.
The original plan was to carve the Presidents’ faces into the granite pillars known as ‘The
Needles’, however the sculptor soon realised that these rocks were too __________ and
delicate to support such a large sculpture. Instead he chose to locate the carving at Mount
Rushmore due to its __________ appearance and brightly lit rock faces that experience
maximum __________ to sunlight throughout the day as a result of the south-east
__________. Upon seeing Mount Rushmore, the sculptor declared ‘America will march
along that skyline.’

The name Mount Rushmore also has an interesting history. The __________ was
originally known as the Six Grandfathers, however, during an expedition in 1885 the
mountain was renamed after Charles E. Rushmore, a prominent New York lawyer who
joked that his annual treks to the mountain had earned him the right to have it named after
him. __________ years after the mountain was renamed, Charles E. Rushmore donated
$__________towards the sculpting of the president’s heads -the largest single
contribution. In 1927 the construction work started and __________ years later was
complete with no fatalities.

So that’s the history for you. If you’d like any more information, please feel free to ask me
questions, or you can soak up the information from our fantastic guidebook.

Q: 16-20

Now I’m going to give you a plan of the site and I’d just like to point out where everything
is so that you can explore everything for yourself. We’re currently standing at the entrance,
which is marked with the arrow on the map. If you follow the trail up to our __________,
you will find the information centre. There’s a great photo booth there where you can have
your photograph taken with Mount Rushmore in the background for a fee of only
$__________ - what a great souvenir! __________ __________ __________ us is the
refreshment centre where you can help yourselves to __________, locally grown tea and a
delicious selection of cold drinks and __________. Be sure to stay hydrated as it can get
really hot up here! To our __________not far up the trail is the gift shop. Here we sell
__________ of the guidebook and it’s also the perfect place to pick up some small
souvenirs for yourself, your family and friends. Now further up the trail __________ the
gift shop is a big stone building with a workshop. This is where all of our souvenirs are
made by hand, which you can purchase in the gift shop like I said before. Some are even
carved from pieces of rock taken from Mount Rushmore itself! If you carry on walking up
the trail __________ the workshop you’ll find our state-of-the-art visitor centre where you
can find maps of the walking trails here at Mount Rushmore. Now for the real treat! After
you have walked past the visitor centre, you can follow the trail up to the __________,
which will take you to our __________ shelter. From here you will have the best view of
Mount Rushmore there is an __________ not to be forgotten!

Right, if anyone wants a guided tour then I’m starting at the information centre. If you’d
like to follow me, this way, please.

Exercise 3

Q : 21- 25

CHARLOTTE: Excuse me, Dr Twain. May I speak with you for a minute?

DR TWAIN: Of course, please come in.

CHARLOTTE: I’m Charlotte York. I’m considering taking your course in Tourism.

DR TWAIN: Right. Well, Charlotte, how can I help you?

CHARLOTTE: I have been considering studying Tourism, however, it is such an

important decision that I would like to seek some advice about it first. Would you mind
answering some of my questions?

DR TWAIN: Absolutely, fire away!

CHARLOTTE: Well I have been discussing courses with my parents and they are
concerned that I will not be able to get a __________job with a degree in Tourism. The
reason that I want to study the course is that I have a great __________ in the subject and I
think I would really enjoy it. I believe the only way that I will enjoy my life is if I enjoy
my career. Happiness is far more __________ than money, don’t you think?

DR TWAIN: Absolutely. I would much rather be happy and poor rather than rich and
____________________. Money cannot buy you happiness.

CHARLOTTE: I’m glad you agree.

DR TWAIN: You needn’t worry about money, Charlotte. A large part of the Tourism
course is dedicated to teaching students how to manage __________ a skill that you can
apply to your everyday life as well. I would also recommend that you take a sideline
course in __________ __________, as this can be incredibly useful in efficiently planning
your workload. Efficiency is the key to success!

CHARLOTTE: I’ll remember that.

DR TWAIN: Now I have found that some students have natural talents that really help
them to succeed in the course. __________ skills, for example, can be very beneficial. Do
you have any strengths?

CHARLOTTE: __________ was always my favourite subject at school so I really enjoy

solving __________problems, however, I find __________ quite difficult. I have always
been very capable and __________. I have a lot of confidence in my abilities and will take
the initiative in situations without needing to depend on anyone else for their __________.

DR TWAIN: That’s a really great quality to have and will be particularly useful if you
choose to study Tourism.

CHARLOTTE: That’s great.

DR TWAIN: I would recommend that you spend some of your time researching the
course. A lot of people who are uneducated on the subject claim that Tourism is a
__________ industry and that it will become __________ in the future. If you study the
published research however, you will see that the truth is quite the __________. The
industry has, in fact, __________ significantly as people have __________ an
ever-increasing interest in culture and travel. Have you compared the university course
with a polytechnic?

CHARLOTTE: Yes, I have. I was interested in studying the course in modules. However,
the university doesn’t offer that option. I don’t have enough __________ to be able to
attend an expensive university, so I was relieved to see that the course is quite
__________. I also considered attending a summer school instead of the university to save
money and so that I could work during the rest of the year, but I really wanted the
university experience.
DR TWAIN: I think that university would suit you well.

Q: 26-30

DR TWAIN: Now, what about the courses? Are you interested in any of the

other subjects on offer?

MELANI E: I have looked at a few. I was interested in Travel and Business as it sounds
similar to __________.

DR TWAIN: That is really worth learning, however, be aware that it is __________ and
will __________ a lot of your __________.

MELANIE: OK, that’s good to know.

DR TWAIN: You might find that Japanese is an interesting course and it will teach you
valuable skills in speaking the language. Personally, it’s not __________ and could be of
some __________, but __________ that much.

MELANIE: OK, Japanese, got that...What about Medical Care?

DR TWAIN: Well, if you have time, the course will teach you a lot about curing
__________ and illnesses, or dealing with __________ outside, although it’s __________
essential.

CHARLOTTE: So, OK, if it’s useful, I’ll take it.

Exercise 4

DR TWAIN: If you __________ using technology and are worried about fulfilling the
__________ requirements, computing is very relaxed about the skills that applicants must
__________.

CHARLOTTE: I’m terrible with computers so I’m __________ __________ that I would
enjoy that course. How about Public Relations?

DR TWAIN: Yes, I would recommend that course. It would be __________ to enter the
Tourism industry as it will educate you on how to __________ clients and develop
__________ with them.

CHARLOTTE: That’s great! Thank you so much for your help!

Q : 31-35

Welcome class to your very first lecture in this series on Business in the Modern World
conducted by myself, Dr Toby Bennett. Today we will be looking into the practice of
company outsourcing, using TCP Technologies as a case study. Now, for those of you who
are unfamiliar with this practice, I will give you a summative definition: company
outsourcing involves the __________ of various business activities by one company to
another. This practice will sometimes occur from a __________ company to a party based
in a third-world country, the rationale being to make significant financial savings on lower
__________ labour rates and to potentially increase __________.

Now, our case study for today is TCP Technologies - a party located in __________ that
receives outsourced tasks from Western companies. The manager of TCP Technologies is
a man called Manjeet Khanna who has personally developed a series of aims and
philosophies by which the company is expected to operate. He claims that the most
important of these philosophies is to create a workplace where each individual member
has the opportunity to __________ their __________ to the operations of the company.
That is to say that he found it important to develop a __________ environment.

As a means of ensuring quality from every individual at TCP Technologies, a grading

system has been developed that encourages an ethos of hard work and recognises
__________. This grading of individuals is based upon a series of factors such as turnover,
hours worked and __________. Every month Khanna publishes the grades on an
__________ __________ where staff can access not only their own grades, but also
compare it to others. A spirit of playful __________ has developed through this method,
which has resulted in increased efficiency and turnover across the company.

Khanna also saw it as essential to develop a __________ diverse group of employees as a

means of presenting a multi-faceted image that would appeal to a host of potential
employees from across the globe. This cultural openness has not only increased the
quantity of incoming contracted opportunities by __________%, but has also benefited the
company itself significantly. A level of __________ now exists that had not before been
apparent. According to __________ carried out recently, these newly introduced measures
have significantly increased the rate of staff __________, which has subsequently led to an
increase of 32% in the company’s income.

These figures are truly admirable and serve as a testament to the measures that Khanna has
introduced to the workplace at TCP Technologies. In a recent interview published by the
Economist, he declared, ‘The figures __________ for themselves - my system works!’
When asked if he had any advice for companies on methods they could employ to
streamline workflow and increase __________, he replied, “It’s simple, really. A company
must see itself not as one entity comprised of nameless components, but instead as a
__________ organism composed of cells, each one essential to the functioning of the
whole. I suggest that the motto by which your management operates will be ‘__________
first’.”

Q: 35-40

Many benefits have been reaped from the aforementioned changes in management style,
such as a significant __________ in staff turnover. This improvement alone has
__________ many problems that had before stunted the growth of the company. A lot of
these improvements came from the realisation that the __________ does not have to be
produced __________, but can come from any other company. The grading system also
immeasurably enhanced the dynamics of the company. The fact that this measuring system
is solely produced for__________members and inaccessible by __________ means that it
cannot be used as a judging criterion for __________. It has proven itself a relaxed and
informal means of stimulating workflow.

When asked about specific features of his managing style, Khanna mentioned that it is
important for him to respond personally to any complaints filed by staff members. Having
found the existing complaints process __________ and__________, he introduced a new
online system that created a direct line of __________ between Khanna and all employees
of the company. The complaint form, dubbed by Khanna as a __________, eradicates the
middleman, is easily accessible to all employees online and has an interface that can be
instinctively __________. Any staff-related complaint, such as those relating to air
conditioning and food quality, can be submitted directly to Khanna via this online system.
Entitlement to__________is also a popular issue discussed through this forum. The main
 benefit of using this system is that staff must include their __________ __________ on the
ticket before they are able to submit it. In the past, anonymous complaints had been at the
root of much confusion and caused many wasted work hours, so the new system has put a
__________ on this form of complaint.

That wraps up the lecture for today. Please remember that attendance is mandatory... (fade
out)

TEST 4

Exercise 1

Q: 1-4

Manager: Hi there, welcome to the Job Centre. How can I help?

Lauren: Good morning, I’m here to enquire as to whether you have any jobs available at the
moment.

Manager: Yes, we have several available. What kind of job is it that you’re looking for?

Lauren: Well, um, I’ll take any __________ jobs I can get. I’m really strapped for
__________ at the moment.

Manager: Okay, bear with me while I browse our system. [Pause] Here we are. We have
three __________ at the moment, all involving quite different roles.

Lauren: That sounds promising. What are they?

Manager: The first one is for a post as a __________. It says here that experience in
reception or general __________ is preferred, but not essential. Have you worked on a
reception desk previously?

Lauren: No, I haven’t. I had a baby quite young, and so I have very little work experience.
Could you tell me a few more details?

Manager: Yes, of course. The job will be to mainly provide quality __________ service
both over the __________ and in person. When customers are waiting you will be expected
to provide them with __________ and ensure they have a first-rate experience.

Lauren: I think I could manage that, and I’m a very friendly person!

Manager: That’s great.

Lauren: Do you have any information about the hours involved?

Manager: It says here that you will be expected to work several early __________,
__________ days a week.

Lauren: Any other requirements?

Manager: Yeah, you’ll have to go through a couple of weeks of __________ __________

before qualifying for the post.

Q: 5-10

Lauren: Hmm, I don’t know if I would be able to fully commit to that. Did you say it’s 4
days per week?

Manager: Yeah, it says here 4 days a week, with another day off per week when requested
in advance. It also explicitly states that at least one of your working days must fall on a
weekend.

Lauren: I’ll have to think about that and talk to my babysitter.

Lauren: Are there any other roles beginning later in the day?

Manager: Yes, there’s an advertisement here for a driver. It says you’ll need a clean and
valid UK driver’s license, with absolutely no exception.

Lauren: No problems there. I passed my test for the first time and have never received any
points.

Manager: It also explicitly states that you must be over __________and have been driving
for at least __________years.

Lauren: That sounds quite exciting. Is there any more information?

Manager: Yep, it says here that working hours are flexible, and the employers are happy to
work within your personal schedule since they employ multiple drivers.

Lauren: That’s great.

Manager: The employers ask for a commitment to either __________ 5 days per week,
__________5 days per week, or three full __________ days per week.

Lauren: I’m sure I can handle all that without a problem.

Manager: As well as driving the employers to and from work, they will ask you to perform
various __________on their behalf, such as collecting the __________ __________, and
picking their children up from school.

Lauren: Do they need me to work a day on the weekend as well?

Manager: No, it says here that they only require you to work on __________, not
__________.

Lauren: That sounds interesting.

Manager: Okay, there’s only one more left, another customer service-related __________.
It looks like it requires you to work __________ hours, quite __________ at __________, so
it might not be suitable for you. Do you want to hear about it anyway?

Lauren: Yeah, can’t do any harm.

Manager: Okay, so it’s a post for a __________ in a __________ in the __________ of

town. I’m sure you’ve been to the cinema a few times, so you can guess what kind of role it
would be. They’re quite short and late __________, between 17.30 and 22.30 most nights,
with slightly longer shifts on __________ and Saturday nights.

Lauren: Mmm, can you tell me what the job involves?

Manager: Yes, sure. It says that you’ll be required to sell and dispense tickets, and provide
refreshments. Also, they ask that you be quick on the computers since you’ll also need to take
__________ over the phone, but you’ll receive basic training for that.

Lauren: Do they need me to work weekdays as well?

Manager: Well, it says here that if you request at least a fortnight in advance, they will grant
you a day off on __________, but __________ on a weekend.

Lauren: Mmm. I’ll think it over and let you know later. Thanks for all your help.

Exercise 2

Q: 11-14

Thank you all for coming to my talk this evening. It’s nice to see so many people in the
audience. For those of you who don’t know very much about ‘Connection’, let me start by
giving you some background information about it.

‘Connection’ is a __________ organisation that facilitates __________ all over the globe.
This organisation __________ itself on matching __________ of thousands of host families
with guests every single year, allowing travellers to discover a country’s __________ in a
way like no other. Homestays are ideal for both travellers and homeowners, enabling
inter-cultural exchanges and the development of life-long __________, while providing
travellers with often discounted __________ costs, and host families with a steady
__________ from the comfort of their own homes. The homestay experience is particularly
popular with university exchange students looking for a more genuine __________ into their
country of choice, and an __________ opportunity to develop their language skills. The
homestay experience is truly unique and a once-in-a-lifetime, and one that you will likely
remember for the rest of your lives. It is important to note, however, that some people will
find it __________ to __________ to the new country, with many enduring what is known as
‘culture shock’. Connection’s advice for those suffering from culture shock, is to go out and
make as many friends as possible, No matter how difficult you may find it. Friends are
guaranteed to help you feel more __________ as part of the local society, and show you some
great places to hang out. At first, it might seem extremely challenging to overcome the
__________ __________ between you and your host family; however, you will find that you
quickly overcome this and develop a very close and almost familial relationship. Many of our
travellers have suggested that they have found discussing their __________ and other
__________ with their host families is the best way to overcome any barriers, since you are
more than likely to find something you __________in common. For example, you might find
that you are both passionate about football, and end up playing in the local field every week.
One of our guests undertaking a homestay in a rural area of the UK told us that she and her
host now take a Tai Chi class together upon a hilltop at sunrise, calling the experience
‘absolutely breathtaking’. After the first few weeks, you will find your __________ of the
people around you and their culture __________ by leaps and bounds, and you will soon
become one of the locals. Our hosts, in over __________ countries, turn a location into a
culture, time into experience and strangers into friends.

Q: 15-20

So how can you find out about applying for a homestay? The best way would be to visit
Connection’s website, www.__________.com, and contact one of their friendly __________
for more information. Once you have confirmed your interest in the service, we would
strongly advise that you remain in close contact with the __________ __________, which
will send you several __________ keeping you up-to-date with potential __________ in your
country of choice. Once registered, Connection will require you to send various documents,
and will act as an intermediary between you and the host family prior to final __________
and __________. During this stage, Connection will ask you to provide __________
__________, one for the host family, and the other for our own __________. Please ensure
that you sign the back of each photo. Due to the nature of the service Connection provides,
__________ is an absolute must, and they will ask you to send in photocopies of your
__________, birth certificate, and a bank statement as confirmation of your __________. On
receipt of these documents, the official process will begin and your bank account will be
debited for the initial __________ of £__________. If you haven’t received any __________
confirming receipt of these documents from us within __________ working days, please
contact the main office. As I mentioned before, due to the nature of the organisation,
Connection operates a meticulous screening process, and all applicants will undergo an
__________in our head office in London, with exceptions made in extreme circumstances.
After your interview, it may take us several weeks to carry out the __________ process, so
please be patient with us. If you would like a __________service, please indicate this on your
application and we will notify you of the additional charges. Finally, once we have come to a
result about your application, you will receive a decision in the post. If you do not receive an
offer of placement, we will refund your deposit within 7 working days.
 Exercise 3

Q: 21 – 26

Professor: For next week, I’d like you to undertake a piece of research in preparation for
writing your final essay. In order to gain top marks, you must include a range of primary,
secondary, and tertiary sources. Are there any questions?

Douglas: Yes, Professor, I have a question. We haven’t yet covered how to undertake this
sort of research in much depth, and I’m a little unsure of what you want us to do. In telling us
to include __________ sources, do you mean you want us to design and distribute a
__________, analysing the results?

Professor: You could design a questionnaire, but you’ll soon find that distributing a
questionnaire on such a __________ scale is somewhat __________. We couldn’t possibly
expect you to do it effectively as an individual university student without the necessary
resources. No, ideally I would like you to form one or two focus groups and __________
them. This will provide you with a more __________ approach. If your strengths lie in
__________, please by all means take a more __________ approach, but this will be more
__________ and time-consuming, and isn’t entirely necessary for the purpose of this study.

Jane: Professor, you haven’t told us what our project is about. Do we get to choose our own
topic based on the previous study?

Professor: No, I’m afraid not. This will be a strictly __________ study; however, you can
choose which angle you’d like to take, so long as it remains within the realm of anthropology.
Does anyone have any questions specifically about the formation of the focus groups? I’ve
had several emails about this, and I’d like to address it now.

Douglas: My study is related to growing up in Australia, and the question of nature versus
nurture. I’ve gathered more than __________school children who would be happy to
participate in a focus group. Do you think we’ll need to include that many participants in a
focus group?

Professor: Blimey, Douglas, well done for finding that many willing children, but you
definitely don’t need that many for the study you’re going to undertake. I’d say you need no
more than __________ children per group, and no more than __________groups, so
__________ children altogether. You definitely need to control the group size in order to
__________ a meaningful dialogue.

Douglas: OK, if it’s useful, I’ll try and do it...

Professor: I appreciate your enthusiasm for the project, but there are plenty of different
ways to gather data, and I’m sure that if you look hard enough, you’ll find someone who has
conducted almost the exact same research in the past. My advice for you is don’t be too
__________, and try to include as much __________ about __________ people or sectors.

Jane: For those who haven’t ever collected original data before, what do you suggest we
do?

Professor: I would suggest that you read __________ from other people who have
undertaken such research to see what advice they can give. I would also encourage you to
read Chapter Eight in the course __________, which should give you a good introduction to
collecting data. Moreover, you should try to __________ using the __________ table
provided in your course __________. By now you should have read at least __________ or
__________books giving quite detailed instructions on how to go about collecting data.

Douglas: Professor, I don’t know about everyone else, but I m having trouble reading the
books. I had a really big __________ for another course and I’ve been __________ all my
time on that. Jane, have you read all the books the professor mentioned?

Jane: Well, my trouble is getting hold of the books. I’ve been to the library several times,
but all the books are out.

Professor: Sounds like you should have started borrowing books a bit earlier.

Jane: Yes, I should have. But I got several from my friend a couple of days ago. I just
__________ through them and don’t remember a lot of the information.

Q: 27-30

Jane: But now let’s look at these things. We’ll need to start thinking about which ones we’ll
definitely want to do for the project.

Douglas: Okay. The first one here is the final report.

Jane: If you like, we can work __________ on the research and data-collection side of the
project, and do the final write-up.

Douglas: Cool. That sounds good. I’m not sure how much I’d be able to contribute
considering I haven’t had a chance to read the course material. But I should be able to
__________ some __________ and a list of __________ that can be used during the focus
group sessions.

Jane: That sounds appropriate. I think so too.

Douglas: Do you think we’ll need to write a letter to send to the participants, telling them
the __________ and __________for the interviews?

Jane: Positive. I can take care of that.

Douglas: Well, that’s great.

Jane: I should also include a document for them to sign saying that they’re happy to be
__________.

Douglas: Oh yes, of course. I forgot about the __________. That’ll likely be a big job, so
let’s do __________ __________, I’ll do one of the groups and you can do the other. Okay?

Jane: Sounds like a plan!

Exercise 4

Q: 31-36

Good morning everyone! Today I’m going to talk about the graphical symbol. A graphic
symbol is a __________symbol that is used to represent __________, such as those used in
the __________ alphabet. The term ‘graphic symbol’ encompasses anything from the
logographs used in Egyptian hieroglyphic writing, to ancient Chinese pictograms. Early
symbols were based on pictographs and ideograms before they were developed into
logographic writing systems. These systems are still in use in some __________cultures in
Africa, the Americas, and Oceania. Indeed, elements of pictograph are still found in modern
Chinese characters, and it is often an interesting exercise to trace the origins of some Chinese
characters. Pictographs remain in common __________ use today as signs, __________, or
statistical diagrams. Road signs and public toilet signs, and even flat-pack assembly
instructions utilising pictures are considered pictographic.

Ancient graphic writing systems provide researchers with a __________ of __________

about past civilisations. In 1799, one of the most important historical discoveries was made
by accident when members of Napoleon’s expedition to Egypt found a stone in Rosetta that
exhibited three different scripts. The stone, now known as the Rosetta Stone, was studied in
significant depth by __________, and was first deciphered by Frenchman Jean-François
Champollion in 1822. He was able to correctly determine the phonetic values of the symbols,
and later research has confirmed his findings. In many of these symbols, __________ are
used to portray a multitude of __________, and knowledge and understanding of these lines
holds the key to the comprehension of graphic writing systems.

A key moment in the history of communication was the invention of the camera obscura, or
the camera. Although the concept can be traced back to the __________ century B.C.
Chinese philosopher Mo Ti, the first photographic image was ultimately created in
__________ by Joseph Nicephore Niepce.__________, as it was later known, enables
researchers to piece together and better understand history. Today, photography __________
a huge part of everyday life and most publications contain a vast number of __________.
Photography is used in __________, and is now becoming a way to increase awareness of
existing world issues. For example, animal __________ charities are increasingly using
photography to __________ animals that are at high risk of endangerment. Charity workers
are sometimes flown to __________locations to document the suffering endured by high-risk
animals in an attempt to raise human __________ of their consumption activities, and how
they impact others. One recent high-profile campaign was undertaken by attaching a camera
to the __________ of a bird, in order to obtain photographs of the animals in their
__________ habitats, and understand how often they come into contact with human
__________ A soon-to-be-released documentary about the suffering of animals on Midway
Island shows the full extent to which human consumption is harming animals thousands of
miles away from us.

Q: 37 -40

As photography continues to progress, with the use of drones now becoming somewhat
__________, we should expect more and more __________ to be included in the future,
expanding the __________ of photography ever further. Indeed, the downward pressure on
__________ media prices means that media companies are being forced to get __________
on how to make a __________. Many have found that the answer to this lies in advertising,
and companies are now willing to devote a large __________ of their budgets to advertising
in __________. By the same token, marketing has become an __________ part of a
company’s business model, often meaning the __________ or __________ of a company. As
a result, much time and money have been pumped into the development of effective
__________, with attractive __________ playing a large role in this. However, many
governments are now seen to be cracking down on marketing and packaging in an attempt to
protect consumers from being misled. In particular, tobacco companies are now subject to
ever-increasing regulation. For example, in the United Kingdom, legislation is soon to pass
preventing any form of branding or differentiation on cigarette packaging in efforts to curb
the harmful effects of smoking.

Finally, one must not forget the fundamental role that graphic writing systems have had to
play in __________. __________, __________, and __________ often form the very basis of
these branches of academia. Indeed, one needs to look no further than chemistry’s periodic
table to see a perfect example of graphic writing systems in use today.

TEST 5

Exercise 1

Q: 1-3

OPERATOR: Hello, you have reached the complaints department. How can I help you?

JACK: Yes, hello there. I am phoning to make a complaint regarding a flight that I took
with you recently.

OPERATOR: OK. There are some details I will need to take from you first. May I have your
name please?

JACK: Jack __________. That’s __________.

OPERATOR: And your address?

JACK: It’s 33 Hillcrest Road. That’s H-I-double-L-C-R-E-S-T.

OPERATOR: 33 Hillcrest Road. Is that in Exeter?

JACK: Yes.

OPERATOR: And what is the postcode of the residence?

JACK: It’s __________.

OPERATOR: Thank you. Do you have a telephone number?

JACK: Yes. The number at my office is __________

OPERATOR: That’s good, and may I just take a home phone number for you in case of
emergencies?

JACK: No problem. It’s __________.

OPERATOR: Are they both __________ numbers?

JACK: Yes.

Q: 4-6

JACK: I’m phoning to complain about a flight I took recently. I always take certain
measures to ensure that I will be comfortable. For example, I always pay the __________
__________for extra legroom and I always arrive __________ for the flight to make sure that
I am seated beneath an __________ __________. Unfortunately, I was disappointed to find
that the air conditioning on the plane was broken, so I spent the entire flight in discomfort as
it was too __________ and the air was __________.

OPERATOR: I see. I do __________ for this fault with the air conditioning. Now while I
have you on the phone, would you mind answering a short questionnaire regarding your
recent flight?

JACK: Sure.
OPERATOR: OK, let’s get started. What did you think of the food that was served to you
during the flight?

JACK: I thought that it was __________ and quite __________. However, I was still very
__________ afterwards as it was a very small portion and more of a snack. Providing a
__________ for lunch is not reasonable.

OPERATOR: OK, I have noted that down. What was your opinion of the quality of service
that you received from our staff on-board?

JACK: The staff were very __________, but each time I pressed the button to request
service it took a __________ time for a staff member to arrive. I found this frustrating as
there just __________ enough staff on-board the flight to be able to serve all of the
customers.

Q: 7-10

JACK: Yep. The process of moving through __________ was very __________ and helped
to make my travel experience __________.

OPERATOR: Okay. Do you have any extra comments on the services you received during the
flight?

JACK: Yes, I thought that the __________ were very __________ and looked very old.
They were also in need of repair as the __________ feature on my chair was broken so I
could not go to sleep for the whole flight. Luckily the __________ facilities were very
__________ so I was able to __________ myself by watching movies.

OPERATOR: Thank you so much for taking the time to answer all of my questions, we
would like to offer you some gifts as a __________ gesture, with a __________ discount on
the cost of your __________ stay. We also appreciate that __________ calls to your home
country can be expensive and we are sure that you would like to keep your family updated on
your travels, so please accept a __________ __________ which has a credit of £__________.

JACK: Oh that’s really great. Thank you so much for the gifts!

OPERATOR: No problem, we look forward to having you travel with us again soon! Have a
fantastic vacation.
 Exercise 2

Q: 11-16

PRESENTER: Good morning, listeners! And welcome back to Star Radio!

Today on the show we have a visitor from Yazoo Car Rental who is going to give us an
insight into his company and into the public transport system! Welcome, Jonathan!

JONATHAN: Thank you for having me. Yes, I would like to start by introducing my
company Yazoo Car Rental. We are the __________ and most __________ rental company in
the city and have won multiple __________ for the quality of our services. This success did
not come easily, however, and it proved important that we stay fresh and are always thinking
of ways to attract new customers. Our first attempt to do this was to offer a free gift with
every car rental, which we were confident the customers would be very interested in. The
offer of a free __________ with each rental, however, did not __________ any __________
customers so we quite quickly stopped offering it.

In 2002, a new taxi company opened next door to us and we started losing a lot of
__________ to them, so we introduced an offer that we hoped might compete with their
service. We offered a new __________ where you could __________ a car with a
__________ for a ________ extra fee. By introducing this offer, we found that all of our
customers preferred to drive the cars __________, so again this offer was __________ in
attracting more customers.

Learning from these mistakes, we decided to offer a package service where the customer
__________had to come to our offices to __________the rental car. Instead, we could
__________and pick up the car anywhere in the city to make the customer’s experience a lot
more stress-free. This offer was very __________ and increased our profits by __________.

In order to attract a younger demographic, we updated the models of cars that we offered for
rental. We began offering more __________ cars such as minis and __________ cars that we
thought might appeal to the younger crowd and we also purchased them in more fun colours
like reds and greens. This offer attracted some __________ customers of a __________ age
group, however not as many as we hoped.

Next I decided to offer our services at a discounted price on our website where it could be
seen by __________ of people. I thought that this could be a __________ way to attract a
number of new customers who would never have heard of us before and it worked
__________ well. Following the success of the discount offer, we had so many customers
that it became __________ to open a new branch of the company in the __________ of the
city. The __________ of renting offices in the city centre was very __________, so we hoped
that our profits would justify this expensive decision. We made enough profit to keep our city
centre offices open, but we had hoped for a __________ increase in customer numbers.

Q: 17 -20

JONATHAN: Now for the second part of my talk, which is on the topic of public transport.
There are many benefits to public transport, for example, the recent introduction of bus lanes
has meant that buses are now __________ by traffic jams and are able to stay on
__________. Unfortunately, as fewer and fewer people are taking the bus nowadays, the
service has become quite __________. This reduction in passengers may be due to the stories
in the newspaper about the dangers posed to __________ safety by the buses, however, this is
largely __________ as buses are responsible for far __________ pedestrian-related accidents
than __________. I use the bus service often, as car petrol is so expensive nowadays that the
bus is far more __________. However, if I am in a __________ I prefer to take a __________
as they tend to get you to your destination very __________ so you can remain __________
for your appointments. I also very much enjoy flying to my destinations, as the service is
__________ fast and the airports are always very easy to find. Personally, my favourite mode
of transportation is the bus. Due to the lack of people using the service, I have found that the
buses are never __________ so there is always a seat __________. They are also never
__________ as they get cleaned regularly. However, I have found that sometimes the bus can
be over a __________ __________ behind schedule which can be very frustrating. There has
been a lot of fluctuation in the price of bus tickets in the last couple of years. In the past,
£__________for a ticket was enough to sustain the bus companies, however, as the price of
fuel increased so did the ticket prices. Now the ticket prices are __________ as the bus
companies try to encourage more people to use their service again.

Well, that’s all from me today. Thank you for listening.

 Exercise 3

Q: 21-25

ALEXANDRA: Excuse me, Dr Thompson. May I speak to you for a minute?

MR THOMPSON: Of course. Please come in.

ALEXANDRA: I’m Alexandra Jones. I’m studying __________ here at the university
and for my assignment I have to carry out a survey of people who own their own
organisations. I heard that you are the founder of your own company, and I was wondering if
I could ask you some questions about it.

MR THOMPSON: Yes, of course, please fire away.

ALEXANDRA: OK great, we’ll get started! Did you __________ any problems whilst you
were starting your company?

MR THOMPSON: Actually, it was not as __________ as I anticipated. I started out with very
__________ objectives, so I knew exactly what I wanted my __________ __________ to be.
It was very difficult to find the correct premises as the property market in London is so
__________ but eventually, I found the perfect site. The hardest part was __________ the
business, as I had no __________ __________ so I had to create it myself.

ALEXANDRA: Yes, that is very impressive. Was it difficult dealing with staff?

MR THOMPSON: It’s always __________ trying to satisfy a group of people with varying
interests, however, I didn’t encounter many problems. I found it very __________ to make
the staff feel __________, so I hosted a staff day where we could all introduce ourselves and
get to know each other as individuals. I was also able to talk to them about the type of work
that they would be doing and gave them the __________ to share with me the __________
they had with the __________ of the work.

ALEXANDRA: OK. Did you hire a management team, or did you take on the role of a
manager?

MR THOMPSON: Oh no, I already had enough tasks to take care of. I employed someone
else to take on the role of the manager, however, he never __________ me before making
decisions, so I was __________ to let him go and hire someone else.

ALEXANDRA: And what did the other staff think of the new manager?

MR THOMPSON: They had a great deal of __________ for him. It definitely helped that I
consulted with them before hiring him. They were surprised that he has been so __________
in his role at the company, despite the longer meeting hours.

ALEXANDRA: Since the company opened, has it had any great __________?

MR THOMSON: There are many aspects of the company that I am pleased with,
however, there is one achievement of which I am particularly proud. I wanted a __________
__________ to brighten up our entrance area, so I decided it would be a great idea to invite
the __________ __________ __________ to create one for us. The youngsters had a great
time and I know they were thrilled to be included.

ALEXANDRA: Oh, that’s lovely.

Q: 26 – 30

ALEXANDRA: Have you encountered any major problems since you opened the
company?

MR THOMPSON: Yes, we are always encountering issues with __________ because it is

very hard to find people who are __________ for the roles that we were offering, but
unfortunately there is no __________ to this. One of our __________ also recently left to go
on __________ leave, which put us in a tricky situation, however, we have managed to find a
__________ replacement for her. It’s also now approaching the period when we must carry
out our __________ training so I need to find a venue with enough space to hold everyone. It
will be interesting trying to organise that event!

ALEXANDRA: Oh gosh, I can imagine. I find it hard enough to organise myself!

MR THOMPSON: Organisation is a difficult thing to __________, but it is also essential for

success! Whilst I was learning how to stay organised, I realised that the __________ of
__________ is essential.

ALEXANDRA: OK, that’s great!

MR THOMPSON: I also suggest that you visit the library, as there is a section on
__________ that will have some very __________ material on how to __________ your
organisation skills.

ALEXANDRA: OK, I’ll head to the library when we’re finished.

MR THOMPSON: I think you will find it very useful. They also have a collection of
__________ on the subject of personal organisation and I suggest that you look up the
__________ on __________ of __________. I personally found these sources incredibly
useful. __________ are also a valuable resource and we have a whole collection of them in
our university library. I advise that you look at Section 2 where you will find articles on the
__________of __________.

ALEXANDRA: That’s great, thank you so much for your help.

MR THOMPSON: No problem.

Exercise 4

Q: 31-34

Welcome class to your very first lecture in this series on __________ conducted by myself,
Dr Torben Dahl. Today we will be looking into the relationship between __________ and
__________, where I will be giving you a critical overview of the main climate influences
that shape the design of buildings. Throughout this lecture series, we will be looking at the
latest research into climatic design carried out by __________ in the field in addition to case
studies and __________ drawn from __________ practice both in __________ and
__________ __________.

Now, __________ __________ is one of the climatic elements with the most devastating
effects on our architecture. The chemicals in acid rain can cause paint to peel, __________of
steel structures such as bridges, and __________ of stone statues. Since the 1970s, our
government has been making great effort to reduce the __________ of these chemicals into
the atmosphere with positive results. Private organisations have also been raising
__________ and __________ and recently received a huge __________ from the
__________. It is interesting to look at the studies that have been carried out into the effects
of acid rain at varying __________. Research has shown that there are lower levels of acid in
the damaging __________ at higher altitudes, meaning that __________ are much less
__________ to the negative effects as they are exposed to acid rain with far lower levels of
damaging pollutants.

Recently, the Alter Project was founded to carry out further research into acid rain. This
project is directed towards studying the effects of acid rain on old, traditional buildings of
__________ construction that are vulnerable to damage caused by acid rain. Masonry is
particularly vulnerable as it is easily corroded and weakened by the acidic chemicals. It is
imperative that we protect these buildings, as they are valuable examples of our __________
and culture.

Q: 35-40

Pollution is one of the main sources of concern in the present day. The construction industry
contributes considerably as a source of __________ in its day-to-day processes of creating
building materials such as __________ and __________, however, more new __________
methods are being developed to counter this. A recent case study for this is Sky Tower, whose
windows have been made from __________ __________ to prevent pollution from the
glass-making process.

__________ is the most problemat__________ element to be considered in construction. It is

__________ that construction elements such as the insulation are fitted into the building in
__________ weather to prevent it from getting __________. This makes winter an
__________ season for construction as the heavy __________ can have __________ effects
on the __________. Another climate type that has an enormous affect on buildings is
__________. Constructions made of steel and stone are largely unaffected by humidity,
however, it can have a serious effect on __________ constructions if the timber has not been
correctly treated. __________ from the air can condense in the __________ of the wood,
which then swells and shrinks in proportion to the magnitude of change in its moisture
content. This __________ in size can have disastrous consequences.

In areas of the world that are prone to earthquakes, certain design and environmental
conditions are preferable for protecting buildings in the event of a tremor. Engineers have
come up with numerous building procedures to help minimise shaking in buildings. For
example, tall buildings have height __________s and counterweights and
__________buildings have reinforced floors and walls. Ground conditions are a __________
for worry in many constructions as often the __________ is of the wrong density to protect
the __________.

Luckily __________ has now been developed that can help to minimise damage by
earthquakes. Seismic sensors can give prior warning when an earthquake is about to happen
so that preparations can be made to protect both the people and the buildings from harm. The
__________ of building structures can now also be measured and __________ over time by
architects. It has been expressed by architects within the design community that it would be
valuable to be given special courses for designing buildings within earthquake zones.
__________ are also expected to be produced by the government in the near future that will
give architects a __________ checklist to follow.

That wraps up the lecture for today. Please remember that attendance is mandatory... [fade
out]

TEST 6

Exercise 1

Q: 1-6

AGENT : Hello, thank you for calling Iris Rentals. How can I help you?

CLIENT : Yes, hello there. I’m ringing just to make enquiries about renting a new
__________ and I came across a listing on your website that I’m interested in.

AGENT: Oh yes.

CLIENT : I’d like to find out a few more details, if I may.

AGENT : Yes, of course. Can I take your name?

CLIENT : It’s Mary __________

AGENT : Okay, Mary. I’m just searching our system for the property details. Is there any
information in particular that you were wanting?

CLIENT : Does the house have a gym?

AGENT : No, the house doesn’t have a gym, however, the house has a large __________
__________ , which will be great for exercise and really refreshing during __________ .

CLIENT : Oh wow, that sounds lovely. What is the general layout of the house?

AGENT : This house is rather unusual as the __________ __________ is located

upstairs with the __________ , and downstairs at __________ floor is the __________
room, which has a lovely view out over the swimming pool.

CLIENT: Does the house come with a __________ __________ __________ on the
street?

AGENT: Oh, there’s no need for that. The house comes with a big __________ where
you can park your cars and there’s also a lot of room for storage. It’s attached to the house
through a door in the __________.

CLIENT: Oh, that’s perfect, it’ll make it far easier to cany my food shopping into the
house.

AGENT: Oh yes, absolutely. You actually don’t even need to take your car to do the
shopping as the __________ __________ is just down the street. You can walk the distance
easily.

CLIENT: Really? How convenient! Is there anywhere near to the house where I can take
my children to play

AGENT: Unfortunately there aren’t any __________ nearby, but there is a __________
near the supermarket that would be great for taking your children for a walk. It would also be
a great place for you to meet your __________.

CLIENT: Yes, that’s true, I love taking long walks in the park. I’m sure there will be a
playground at the local school anyway.

AGENT: Yes, absolutely. The community has its own __________ __________ and
there is a secondary school in the neighbouring community, so there are plenty of resources
nearby for your children’s education

Q: 7-10
CLIENT: OK, great. What are the rental costs for the property?

AGENT: The monthly rent is $__________ , which is very reasonable considering the size
of the house and the __________ that it has to offer.

CLIENT: Does that figure include __________ fees and bills?

AGENT: The bills are not included in that figure, but it does include any maintenance fees
for the __________ .

CLIENT: That sounds like a very reasonable price. We were hoping to move in on the
__________. Will the house be vacant for that date?

AGENT: The current tenants of the property are due to leave on the 20th, but the cleaners
will need a few days to make sure that the house is clean and tidy. This would make the house
officially available on the __________

CLIENT: Well everything about the house sounds perfect... exactly what I’m looking for.
What date would it be possible to view the property?

AGENT: I have arranged for the tenant to leave the property on __________ so I can show
the house to prospective renters. Would you be able to make it that day?

CLIENT: Yes, I’m sure I could come on my lunch break. Would __________ o’clock be
OK?

AGENT: I’m afraid that I have a meeting at __________ , so I won’t be able to make that
time. I have available appointments at __________ and 3.

CLIENT: OK, in that case, can we schedule the appointment for 10.15?

AGENT: No problem, I’ll book it into my schedule. If you wouldn’t mind arriving
__________ minutes early that would be great, just so we can get started on time.

CLIENT: Sure. What is the address?

AGENT: The postcode is GA58ER and the house is number 8 on __________ __________
. It’s the second right off of Bath Street.
CLIENT: OK, that’s great.

AGENT: Do you have any more questions?

CLIENT: Nope.. .Thank you for your help.

AGENT : No problem. See you on Friday. Bye!

Exercise 2

Q: 11-15

Good morning everybody and welcome to the Australian Wild Zoo. I would like to start by
introducing you to the new features that we have added to our zoo in the recent __________ .
Being the __________ zoo in the area, we receive thousands of visitors a year. We found that
this huge __________ was too demanding for the __________ that we were able to provide,
and so we decided to expand ourselves in order to give every visitor a brilliant and exciting
experience. We initially intended to build a new __________ area, however, we felt that the
zoo should __________ only to __________ animals. During our previous renovation, we
expanded the __________ __________ and so we felt that this time the zoo would benefit
most from introducing a new __________ of __________ , so visitors can now see a whole
range of new additions at the Australian Wild Zoo, including __________ and __________ .

With this huge improvement to our facilities, we also found it necessary to change our
__________ regulations, which we put into action in June. We now allow visitors access to
the zoo during __________ and, as some of our newly added animals are __________ ,
guests may also now visit the animals __________ __________ __________ .
Unfortunately, some visitors had started __________ the animals during these late night
viewing times, which __________ their feeding pattern and as a result, we had to ban
__________ in the viewing areas.

One of our most exciting additions to the zoo is our native __________, who we have named
Frisbee. For a fee of just $__________, visitors can have their __________ taken with him
and have it __________ onto a selection of items such as keyrings and mugs. At first, visitors
were also allowed to feed Frisbee items that we provided, such as __________ and
__________, however, some guests started feeding him hamburgers and chips so we were
forced to __________ visitors from feeding him. As kangaroos are such calm animals,
Frisbee isn’t disturbed by the noises and shouting of visitors at the zoo, which has helped him
to settle in at his new home very quickly.

The pye-dog zone has been permanently closed throughout the __________ period to allow
the dogs to __________ as they would in their natural habitat. We were very excited to be
reopening the zone, however unfortunately we have been forced to close it temporarily as the
result of a __________ __________ which will take about __________ __________ to fix.
We were intending to renovate the zone with the other constructions that we were
undertaking, but unfortunately, we did not have sufficient funds. We understand that this
temporary closure may disappoint our visitors, and so we have decided to offer a __________
price on our tickets for the next week. If you ask at the reception desk, they will happily
direct you to the __________ __________ where you can purchase the ticket. The ticket will
also entitle you to a __________ discount off any item in our __________ __________
where we sell a range of items including postcards and fluffy toys.

Q: 16-20

Now we’re currently standing at the gate, which is marked with the arrow on the map. Now if
any of you need to visit the toilets before we get started, they’re __________ here to our
__________. Out to the __________, just across the __________, there is the bird hide where
we have over one hundred species of birds for you to watch. We even have an interactive
zone where you can feed them with seeds and take photographs with our __________! What
a great souvenir to remember your trip! And up the path to the __________, if you look
__________ __________ __________ you know, there is the pye-dog zone. Although it is
closed, if any of the dogs are playing __________, you will be able to see them through the
__________. And then let’s pass by __________. This area is a sheltered part for Brolga
watchers who can use it to spy through __________. And after that, I suggest that you all
visit the rest area for some cold drinks and snacks as it is very hot outside. It is just at the
__________ __________ of the zoo. After that, you could cut across the path to the large
rectangular hut where you will be able to see our new addition of fierce lions. The mother has
just had cubs, so it is really quite a rare thing to see! And around to the west, for those of you
who want to visit Frisbee, our native kangaroo, he is in a __________ shaped __________
just up the path to the __________. Don’t forget to have your photo taken with him! Now, as
I mentioned before, you can purchase your discounted tickets at photoshop and this is also
where you will come to collect any photos you have taken at the zoo during your visit. The
photoshop is located at the __________ __________ of the zoo. Okay, ladies and gentlemen,
enjoy your visit.

Exercise 3

Q: 21-24

JONES: Hello, Mr Thompson. May I speak to you for a minute?

MR THOMPSON: Of course. Please come in.

JONES: I’m Alexandra Jones. I’m studying __________ here at the university and I
heard about the summer course that you offer every year. I was considering joining the course
and wanted to ask you some questions about it.

MR THOMPSON: Yes, of course, please fire away.

JONES: Has the course been effective in improving the environment?

MR THOMPSON: Yes, absolutely. We have seen great results. Last year we planted a small
field of trees and we have been measuring their __________ outputs to see the benefits that
they have provided to the environment. Since we were __________ __________ __________
last month, we are now able to hugely enhance our efforts. Our current goal is to introduce a
lot more __________ __________ to the plot so that we can establish a complex habitat and
compare the benefits of each species. In order to do this, we need to get a lot more
__________ involved in the project, so I am very pleased to hear about your interest.

JONES: Well, the project sounds fascinating. I would definitely like to be involved,

MR THOMPSON: Absolutely. Over the years we have received funding from __________
__________ and from selling __________, but the biggest improvement in our research came
from a __________ __________ that we received in the first year. This has greatly improved
the organisation and we have since won prizes for our research.

JONES: Wow, how impressive!

MR THOMPSON: Yes, it is of the utmost importance to our organisation that we find a way
to __________ the ____________________ __________ that has been done to the
environment by the __________ __________. This is no small undertaking, and our
resources still need management, but from reports taken of our studies we have found that
__________ and __________udents have greatly benefitted from field trips to the tree
plantation.

JONES: Yes, I visited the plantation myself on a field trip two years ago and I found
myself greatly impressed by it.

MR THOMPSON: We have received a lot of feedback from visiting groups telling us how
impressed teachers, researchers and students alike have been during their visits. Due to the
__________ facilities that we have carefully __________, I know that the visits are useful
and engaging for __________ and that their experience is particularly special.

Q : 25 – 26

JONES: So what is the particular focus of the organisation and the reports that it provides?

MR THOMPSON: I am personally very interested in __________ __________, so I knew

that I definitely wanted to focus some of the report on this area. Before I set up the
organisation, I looked up information on what areas were currently being researched and I
found that there were already studies into __________ __________ and __________
__________. I obviously wanted to find a unique area to research and so these were no good.
I was tempted to look into the background of __________, but the impacts of __________
__________are far more devastating and very little research has been carried out on this
subject, so I decided that this should also form some focus for the report.

JONES: Yes, that makes sense. What have you found to be the greatest benefits of the
activities carried out by the organisation?

Q: 27-28

MR THOMPSON: I have found that the greatest benefits are not the ones that anyone can
learn from a book, like how to collect data, but more importantly are __________
__________ that one can gain only from experience. Students who have partaken in the
__________ course have massively enhanced their __________, which will prove
__________ for the rest of their lifetime. The people who take part in the summer course
already know the importance of __________ __________, so it is not important that we
spend time teaching them this. Students instead benefit from learning the importance of
__________, as each day they have to wake up early to make sure that they are not late for
their practical experience sessions.

Q: 29-30

JONES: If I decide to attend the summer course, what will I be doing for the rest of the
time when no activities are going on?

MR THOMPSON: Well, we unfortunately don’t yet have a library on site, so you would be
unable to read reference books although you are obviously welcome to bring some books of
your own with you. We offer a range of __________ __________, such as __________ and
__________, for students to participate in outside of their classes so you could participate in
one of these activities. We do not offer __________ outside of the scheduled classes,
however, you are free to __________ __________ and ask them any questions you may have
about the research.

JONES: Well, the course sounds fantastic. I would definitely like to participate during the
summer. Thank you so much for your help.

MR THOMPSON: No problem at all, here is a form with all of the details. I look forward to
seeing you there.

Exercise 4

Q: 31-35

Good morning. In the last few lectures, I’ve been talking about the history of technology in
the modern world. But today I want to use Roberts as our case study, which is a company that
develops complex __________technology for a range of industries and disciplines. Since the
camera was invented in __________, it has changed and improved dramatically with cameras
now in __________ that can fit on the head of a pin. The company has been founded on a
series of principals by which the company operates in its day-to-day business, the most
important of these being to enhance the __________ development of camera technology.

Roberts has a __________ pioneering and innovation, having been responsible for the
invention of numerous technologies since it was founded by Dwayne Roberts in __________.
It has achieved many of its aims over the years, but its principal and founding aim persists
through time, which is to explore __________ __________ and imagine the unimaginable.

The cameras produced by Roberts have a multitude of __________ __________ that are
currently being explored. One of these is an __________camera that they aim to attach to a
space satellite from where it will record live, high-definition video and provide fascinating
new views of __________ __________. It could also prove useful in exploring other planets
by providing researchers with never before seen images of the __________Roberts are also
experimenting with attaching the cameras to small drones that will fly through the
__________ in search of plants that could be used to develop __________ __________. The
camera also has the potential to be used on the roads. As it is __________cheaper than the
speed cameras that are currently in operation, this means that more of them could be
distributed across the road network where they can control __________ by making sure that
all cars abide by the __________ __________.

Q: 36-40

Despite this diverse range of potential applications, the cameras are presently used for very
different, more __________ __________. Roberts’ cameras are presently used as
nanny-cams, which allow parents to watch their nannies to ensure that they are responsibly
attending to the children that they have been employed to care for. These cameras give
parents peace of mind and more __________ over their child’s welfare whilst they are at
work or otherwise occupied. The highest sales of the company are in __________ that have
the cameras hidden within them. This clever idea means that the cameras are camouflaged
from view and do not look out of place in the child’s __________. The toys are also very
robust, so children can play with them without damaging them in the process. The toys are
designed to look like __________ and come in a range of shapes, sizes and colours as well as
different animal species such as __________ and __________. These toys are incredibly
popular and can be bought in any toy store for only $__________. Always eager to be
constantly improving their products, Roberts is now working on a product that will change
the way people see __________. This new contraption is a __________ __________ that is
built into eyewear such as __________ and __________ where it can capture the world as
you see it. Holiday makers and tourists no longer have to carry a big, heavy camera around
with them on their travels! They can instead purchase a set of eyewear with the built-in
camera, which will capture the moment with a simple tap.
Roberts is also developing a model of this tiny camera for use during medical __________
and __________. The camera will be used during non-invasive keyhole surgeries to enable
the surgeon to see what they are doing inside the body without having to make a large
incision. This innovative application for the camera could make surgeries a lot __________
and the saved __________ and __________ will also make it far more __________. As the
patient will no longer have to undergo a large incision for their surgery, it also means that
their recovery will be much faster with a greatly reduced chance of post-op infection.

If any of you have an interest in working in this field of technological invention, Roberts is a
very diverse and fast-growing company that would be a fantastic internship opportunity.
Every year they organise a series of __________ where entrants stand the chance of winning
a place in their __________ternship __________ so I would suggest that all of you enter.

That wraps up the lecture for today. Please remember that attendance is mandatory... [fade
out]