i

ii

TABLE OF CONTENTS

TITLE PAGE ----------------------------------------------------------------------------------------------- i

ACKNOWLEDGMENT --------------------------------------------------------------------------------- iv

COC 1: INSTALL AND CONFIGURE COMPUTER SYSTEMS

Disassemble Desktop Computer ------------------------------------------------------------------- 2
Assemble Desktop Computer -------------------------------------------------------------------- 3-6
Create Bootable Operating System --------------------------------------------------------------- 6
➢ Windows Server 2019
Configure BIOS ----------------------------------------------------------------------------------------- 7
Installation of Operating System -------------------------------------------------------------- 8-10
Installation of 3rd Party Application (Optional)
➢ Device driver
➢ MS Office
➢ Anti-virus

COC 2: SET-UP COMPUTER NETWORK

Creating a Straight-through Cables --------------------------------------------------------- 11-13
Set-up Network Diagram ---------------------------------------------------------------------------11
Wireless Router Configuration --------------------------------------------------------------- 14-16

COC 3: SET-UP COMPUTER SERVER

Peer-to-Peer Network ------------------------------------------------------------------------------ 17
➢ Change IP Address for Windows Server and Client-PC
➢ Turn Off Password Protected Sharing
➢ Change Computer Name
➢ Create Shared Folder
➢ Check Connectivity using Ping command prompt (CMD)
Installing Active Directory Domain Services (ADDS) ----------------------------------------18
Installing Domain Name System (DNS) -------------------------------------------------------- 18
Creating Organizational Unit and User Account -------------------------------------------- 18
Installing Dynamic Host Control Protocol (DHCP) Server ---------------------------- 18 - 19
➢ Scope Name
➢ Start IP & End IP
Joining the Client PC to Domain Network ----------------------------------------------------- 19
Configuring File Server ------------------------------------------------------------------------------19
 iii

➢ Group Policy Management (GPO)

➢ Folder Redirection
Remote Desktop Configuration ------------------------------------------------------------------ 20
➢ Enable Remote Desktop
➢ Identify IP Address of Windows Server
➢ Control Windows Server using Windows 10
Printer Deployment --------------------------------------------------------------------------------- 20
➢ Install Print Document Services
➢ Deploy printer using Print Management
➢ Check
Restore Client PC to Default Setting ------------------------------------------------------------ 21
Demote or remove all installed Roles on Windows Server --------------------------21- 22

COC 4: MAINTAIN AND REPAIR COMPUTER SYSTEM

Backup and Restore ----------------------------------------------------------------------------21- 22
Apply 5’s ----------------------------------------------------------------------------------------------- 22
Oral Questioning (Q&A) ---------------------------------------------------------------------- 22- 23
 iv

This Computer Systems Servicing manual is designed to develop knowledge,

skills and attitudes of a Computer Service Technician in accordance with industry

standards. It covers core competencies such as installing, setting up computer

network and server, maintaining and repair computer systems.

ACKNOWLEDGEMENT

This guide on Computer Systems Servicing NC II would not have been possible

without the support and guidance of several people who, in one way or another,

contributed and extended valuable assistance in the preparation and completion of

this manual. I would like to extend my gratitude to my friends, family and loved ones

for their support and inspiration to complete this guide. I would like also to extend

my appreciation to my colleagues and students who will benefit from this guide. I

would also like to acknowledge and give credit to the rightful owners of the links,

images, some contents incorporated in this reviewer.

This reviewer is for educational purposes, to help the students pass the institu-

tional assessment who are undergoing CSS training. If studied well and followed

thoroughly, this reviewer could assist an aspiring computer technician in passing the

assessment and meet the requirements needed in the job especially those who are a

course instructor or teacher under K-12 program as well as for those who need this

National Certificate (NCII) for working abroad or even for local employment.
 1

CSS Training Guide during Assessment

COC 1: Install and Configure Computer System

How to pass the assessment of Computer Systems Servicing NC II?

To pass this assessment you need the following:

For Disassembly and Assemble PC:

A. Make sure you are knowledgeable about static electricity or ESD, why do I say
that? Because I see some candidates or students taking this for granted and the
result? The computer has been damaged and can't even boot in BIOS settings.
B. Make sure you are familiar in the connection of Front Panel LED's (Power/Reset
button, HDD Led, Power Led) in the motherboard because not all motherboard
has the same standard in connecting this wire(s). And take note some
ASSESSOR/S are very strict on this part, though your PC is working they will not
accept incorrect connection.
C. Be 90% calm and 10% nervous. Being nervous is really part of taking the
assessment., if you're not then good for you.

1. To complete the assembly of a new PC from start to finish, here's a list of every single
tool, piece of equipment, and component that you need:

Screwdriver/s: It's true; to build a PC from scratch, all you need for most
builds is a Phillips-head screwdriver. Specifically, you need one with a size #2 head,
but if you're installing an M.2 SSD you'll also need a size #1 (M.2 screws are
smaller). As for the length of the screwdriver, it doesn't really matter as you can use
either a short, medium, or longer screwdriver.

Suitable Surface: A large, flat, hard, non-conductive surface to assemble your

PC on such as a desk or table (wood or glass is fine).

A Way to Discharge Yourself: To protect your components being damaged

from static electricity when building a PC, you need to physically ground your body
before handling the internal parts. You can do so by wearing an ESD/anti-static wrist
strap/bracelet, or by periodically touching the bare (non-painted) metal frame of your
PC case or another metal object every now and then for a couple seconds (and
specifically before going to touch a part).

Enough Time: To learn how to build your first PC from start to finish, you
want to give yourself plenty of time as you'll be (or should be) taking it nice and
slow.

Motherboard Manual: The only manual you will likely need to build a PC
which comes in handy for certain things that are specific to your particular board
including where to connect your case's front panel connections and which RAM
sockets to install your memory.

ACOM
 2

Let’s Start!
Disassemble a Desktop Computer
A. Before Opening the system unit, turn-off the computer and unplug the AVR.
B. Remove all the cables from the system unit back panel.

C. Remove the Screws of the side cover opposite

where the ports located.
D. Remove the connectors and components inside the
system unit, according to the layout of the system case.
a. Data Cables (SATA)
b. 24 pin + 4 pin ATX
Power Connector
c. SATA Power Connector
d. Front panel connectors
e. Power Supply Unit
f. RAM
g. Optical Disk Drive
h. Hard disk Drive or SSD
i. Expansion Cards
j. Heat Sink
k. Processor (CPU)
l. Motherboard

Prepare Motherboard for out-of-case Installation (Assembly)

Now we've prepared the case, there are two different approaches you can take from
here when learning how to build a PC from scratch for the first time. You can either:

Build PC Outside Case: This involves installing some of your components (CPU,
cooler, RAM, M.2 SSD) onto the motherboard first before installing the
motherboard into the case.
Build PC Inside Case: With this method you fit the motherboard into the case
first and then install your components onto it.

Why You Should Install Parts Outside the Case First

It can be more difficult to reach in and install parts onto your

motherboard when it's mounted inside your case. Working on your motherboard
outside the case gives you much more room to move, makes it easier to see
where to install things like the CPU, and makes it easier to firmly insert your
RAM and CPU cooler (which can require a firm little push).
 3

Assemble a Desktop Computer:

1. Install the processor in the CPU socket of the motherboard by following the correct
alignment of the processor in its place and also the heatsink and CPU fan. Use thermal
compound/paste if necessary.

2. Install/Mount the RAM/memory card to its module by aligning to its notch.

3. Install/Mount the motherboard inside the PC case, make sure it is aligned in its stand-offs
where you screw the motherboard. Use proper size screws.
 4

4. Install/Mount the Expansion Cards (GPU/VGA card in the video card slot and LAN card in PCI
slot if you have, screw these cards properly).

5. Install the Hard Disk Drive (SATA/IDE) or Solid State Drive (SSD) inside the case then connect
it to the motherboard.

6. Install/Mount the CD/DVD ROM/RW (SATA/IDE) inside the case and connect it to the
motherboard.
 5

7. Connect the front-panel LED’s (Power/Reset button, HDD Led, front USB port) in the
motherboard.

8. Install/Mount the Power Supply Unit, screw it properly then connect the 20/24 pins and 4
pins in the motherboard and the power connections for HDD, DVD and Floppy Drive if you
have.
 6

9. Connect the peripherals (Monitor, Keyboard, Mouse, and AVR/UPS) to the system unit.

10. Last Check, Test the unit and Booting Your PC

We're done covering all the physical installation steps of how to assemble a PC, but before you
start up your machine for the first time there's a few extra steps and checks.

✓ Check Component Connections

✓ Check Front Panel Connections
✓ Connect Monitor and Peripherals
✓ Plug Power Supply to Wall (& Turn On system unit)
✓ Press Power-On Button (On Front of Case)

Before Creating a Bootable Operating System, make sure you have the following:
a. Windows Server Installer ISO File
b. USB Flash Drive 16GB or Higher recommended
c. Rufus application
d. 3rd Party Applications if needed (optional)
2. Create Bootable Operating System
Download Windows 10 or Windows Server 2019 ISO file Format at
- https://www.microsoft.com/en-us/software-download/
- https://www.microsoft.com/en-us/evalcenter/download-windows-server-2019
a. Creating Bootable USB Drive using Rufus
Using Rufus (I am using version 3.20) see at rufus.ie for the latest version.
b. Insert USB Flash Drive with 16GB capacity (recommended)
c. Run Rufus application
Device: USB Flash Drive 16GB
Partition scheme….: MBR partition scheme for BIOS or UEFI
File system: NTFS
Cluster size: 4096 bytes (Default)
New volume label: WinServer2019
Format Options: Default
ISO Image: (Browse or Locate your image file or iso file on
the location created. Example: WinServer2019)
d. Click “Start” to begin copying ISO file
e. Close when Finish (Ready to use).
 7

3. Configure BIOS Settings.

a. Insert Bootable USB Flash drive on your computer.
b. Restart PC and quickly hit BIOS key to enter BIOS Setup utility.
(For example: F2 or Delete, F10, F11,F12 depends on your computer BIOS
manufacturer) then
c. Locate and navigate the Date(mm:dd:yy) or Time(hh:mm:ss) by using arrow keys (Up or
Down) at the Main menu.
d. Use Tab Key to select the field of the Date and Time.
e. Use + (plus sign) or – (minus sign) to Change the field or adjust the date and
time.

f. Go to Boot Menu using arrow keys (Left or right)

g. Select/change boot priority as USB Flash Drive in BIOS setup utility or Boot
device options then Press Enter key to begin

h. Save the settings by pressing F10 key or go to Exit menu then select

i. Save and Exit.

 8

4. Installation of Operating System

a. Press Any Key to Boot from USB prompted.

b. Begin Installing Now.

c. Select an Operating System you want to Install. (Two Editions: Standard or Datacenter).
Choose Standard Installation.
 9

d. Accept the License terms agreement.

e. Choose Installation type: Custom

f. For the purpose of installation, we allocated 80GB Hard Drive.

Partition your hard disk based on the instruction of the Assessor then FORMAT the drive.

Click “New” to allocate then “Apply”

Click “Ok” then

Click “Next” to proceed in installation of Operating System

g. Wait until installation is done. Windows will restart automatically after installation.
 10

h. Put the administrator password

i. Click Finish

j. Press CTRL+AL+DEL to unlock and enter administrator password.

k. Install 3rd Party Applications

Install Drivers (LAN, Graphics, Sound/Audio etc..) if needed for other peripherals.

Install MS Office/Internet Browser (Optional)

Install Antivirus (Optional)

 11

COC2: Setup Computer Network

Network Diagram:

Server PC Client PC

<Modular Box>

< Patch Panel

< Switch

< Wireless Router

1. Splice all the cable needed on the network diagram above.

a. Create Network Cables
- 5 Straight-through cables (PC’s to modular box, patch panel to
switch, then switch to wireless router,
- 1 Crossover Cable (If needed: to be used for PC to PC network)

How to Create an Ethernet Cable?

a. Prepare tools and materials.

b. Strip your cable. Use your

cable strippers at about 1-2
inches from the end of the cable
to remove the outer jacket.

c. Untwist the twisted pair wires

all the way back to the
jacket. This can be done just
like a regular twist-tie on a loaf
of bread, but with four of them
of different colors.
 12

d. Align the untwisted wires

in the order necessary for
your needs. For this scenario,
you'll be making a straight-through
cable, which has both ends of the
cable with the same alignment of
wires, so it's easy enough to do.
Since this is your first cable,
we'll consult the sheet to know
what order we're aligning in!

e. Cut the extra wire. Once you've

untwisted the wires, you'll have a
superfluous amount of copper
wiring left; we don't need this much,
but it's good to have it in the
previous step to help in aligning the
colors properly. Use the wire-cutting
scissors to cut these off.

f. Push the remaining wires into

the RJ45 head. Be careful not to
bend the wires while pushing them
in or you run the risk of creating a
bad cable. You also don't want too
little or too much wire left in the
head; there's no definite length
necessary, but it's pretty obvious
to tell if there's too much cable or
not enough. A short length of the
jacket should be up the RJ45 head;
use this knowledge as a reference.

g. Double-check that the wires are

all the way up into the gold pins
of the head and made it up in
the proper order.

h. Push the head into the open

space of the crimping tool and
squeeze it closed, hard. If you
don't crimp the cable all the way,
the head may come off.
 13

i. Open the crimping tool and

remove your newly-crimped
Ethernet connector.

j. Repeat the crimping process

on the other side of the cable
if you're making a completely
new cable. If you're repairing
one end, this won't apply to you,
so move on.

k. Plug one end of the cable into

the tan, two-port end of the
cable tester, and the other end
into the other part of the
tester with the graphic display
window. Turn it on and listen for
the beep. If it beeps once, you
successfully made an Ethernet
cable; if it beeps twice, some part
of the cable is messed up and
needs repairing. Depending on
the error, the cable may or may
not still be usable.

l. Plug your Ethernet cable

in. Now that you've made an
Ethernet cable all by
yourself, you can connect all
kinds of devices together! Of
course, for the cable you just
made, make sure they're
different devices! You can
connect to Xbox Live now, to
PlayStation Network, to your
wireless router, and many
more devices you don't even know about!
Configuring Patch Panel
Patch Panel - In a LAN, a patch panel
typically used in a commercial and
industrial building to structurally
attach every node within network
infrastructure.

Termination of Patch panel

a. Trim the cable to length base on
position or location.

b. Strip the cable 2 inches approximate.

c. Un-twist the wires completely.
d. Check the printed color codes inside the patch panel (T568A or T568B).

e. Sort/arrange the wires in its proper position according to the

T568A color code (See figure 6) if you are going to use
T568B(common) just interchange the position of green to
orange, white green to white orange and terminate the wires
to the blocks according to the instructions included with the
tool. Keep wire twisted to a maximum of 13 mm [.50 in.] from
the termination.
f. Choose a port on the patch panel before terminating.
g. Set the wires into the patch panel connectors.
h. Begin terminating each wire.

i. Used Punch down tool to firmly press down on each wire so that it is grasped by both sets
of teeth of the insulation displacement connector. Punch down tool with a cutting edge,
you can use it to cut the excess wire of the Ethernet cables during the pushing process.

j. Test the connection using a straight through cable and Cable LAN tester.
 14

2. Setup Wireless Router Configuration (I am using TP link TL-WR841N)

>Access Wireless Router IP Address
a. Turn on TP-link wireless router
b. Connect TP-link wireless router to PC/Laptop using straight cable.
c. run command prompt or “cmd” on your computer
d. Type “ipconfig” hit enter
e. Look for the default gateway for Ethernet Adapter or Wireless
LAN Adapter IP Address: for example 192.168.0.1
f. Open web browser, for example: Internet Explorer, Chrome or Firefox
Visit https://tplinkwifi.net or Type 192.168.0.1, and log in with the username
and password you set for the router. The default one is admin (all lowercase)
for both username and password.

g. Wireless: Change Service Set Identifier (SSID) or Wi-Fi Name; and Change Wi-Fi Password

h. Wireless Security >

*Wireless Settings >Enable/Disable SSID Broadcast > save

*Wireless Security>WPA/-Personal (recommended) > wireless password > save
(Without authentication - no password) or (with authentication -with password)
Enable/Disable wireless security
 15

i. Wireless MAC Filtering>

Wireless MAC Filtering is used to deny or allow specific wireless client devices to
access your network by their MAC addresses.
I want to:
Deny or allow specific wireless client devices to access my network by their MAC
addresses.
For example, you want the wireless client A with the MAC address 00-0A-EB B0-00-0B and the
wireless client B with the MAC address 00-0A-EB-00-07-5F
to access the router, but other wireless clients cannot access the router

How can I do that?

1.Visit http://tplinkwifi.net, and log in with the username and password you set
for the router.
2.Go to Wireless > Wireless MAC Filtering.
3.Click Enable to enable the Wireless MAC Filtering function.
4.Select Allow the stations specified by any enabled entries in the list to
access as the filtering rule.
5.Delete all or disable all entries if there are any entries already.
6.Click Add New and fill in the blank.

➢ Enter the MAC address 00-0A-EB-B0-00-0B / 00-0A-EB-00-07-5F in the MAC Address field.
➢ Enter wireless client A/B in the Description field.
➢ Select Enabled in the Status drop-down list.
➢ Click Save and click Back.
7. The configured filtering rules should be listed as the picture shows below.

Done!
 16

i. Dynamic Host Control Protocol (DHCP) >

5. DHCP
By default, the DHCP (Dynamic Host Configuration Protocol) Server is enabled and the router
acts as a DHCP server; it dynamically assigns TCP/IP parameters to client devices from the IP
Address Pool. You can change the settings of DHCP Server if necessary, and you can reserve
LAN IP addresses for specified client devices.

5.1. DHCP Settings

1.Go to DHCP > DHCP Settings.
2. Specify DHCP server settings and click Save

DHCP Server - Enable or disable the DHCP server. If disabled, you must have another DHCP
server within your network or else you must configure the computer manually.

To use the DHCP server function of the router, you must configure all computers on the LAN as
Obtain an IP Address automatically.

j. Change wireless “Admin” Log-in username/password (optional)

LICENSES AND ATTRIBUTIONS / References:

https://www.wikihow.com/Create-an-Ethernet-Cable

https://www.tp-link.com/us/user-guides/TL-WR840N_V6.2/chapter-4-configure-the router-in-
standard-wireless-router-mode#ug-sub-title-1

Computer System Servicing

DATACOM, 2018. Competency-Based Learning Materials (CBLM)

John D. Ramos, 2015. Competency-Based Learning Materials (CBLM)

Ismael M. Balana, Computer Systems Servicing NCII Module

 17
COC 3: SETUP COMPUTER SERVER > Topic #2: Peer-to-Peer Network Configuration using Windows 10
➢ Topic #1: Peer-to-Peer Network Configuration using Windows Server 2019 Note: Windows Server 2019 and Windows 10 have the same
For Windows Server 2019, things need to accomplish: environment. Apply the same settings.
1. Change IP Address For Windows 10, things need to accomplish:
2. Turn off Password Protected Sharing 1. Change IP Address
3. Change Computer Name and Workgroup 2. Turn off Password Protected Sharing
4. Shared Folder 3. Change Computer Name and Workgroup
4. Shared Folder
Task 1. To start Changing the IP Address>>>
➢ Configuring Server PC (Windows Server 2019) Task 1. To start Changing the IP Address>>>
Changing IP Address ➢ Configuring Client PC (Windows 10)
> Open Control Panel Changing IP Address
> Go to “Network and Internet” > Open Control Panel
> Look for “Network Sharing Center” > Go to “Network and Internet”
> Click “Change adapter Settings” > Look for “Network Sharing Center”
>Right click (on the Ethernet or Local Area Network) > Click “Change adapter Settings”
>Select “Properties” >Right click (on the Ethernet or Local Area Network)
>Select Internet Protocol version 4(TCP/IPv4) >Select “Properties”
>Properties >Select Internet Protocol version 4(TCP/IPv4)
Select “use the following IP Address.” >Properties
IP Address: 192.168.9.1 Class C IP Address Select “use the following IP Address.”
Subnet Mask: 255.255.255.0 (Select the box and it will be filled automatically) IP Address: 192.168.9.2 Class C IP Address
Click OK and Close the Properties window. Subnet Mask: 255.255.255.0 (Select the box and it will be filled automatically)
> Done Configuring the IP Address Click OK and Close the Properties window.
> Done Configuring the IP Address
Task 2. To Turn off Password Sharing>>>
> Open “Control Panel” Task 2. To Turn off Password Sharing>>>
> Go to “Network and Internet” > Open “Control Panel”
> Look for “Network Sharing Center” > Go to “Network and Internet”
> Click on “Change Advanced Sharing Settings” > Look for “Network Sharing Center”
> Expand the “All Networks Profile” > Click on “Change Advanced Sharing Settings”
> Locate and Turn-off Password protected Sharing” > Expand the “All Networks Profile”
>Save Changes > Locate and Turn-off Password protected Sharing”
>Save Changes
Task 3. To Change Computer Name of Server PC>>>> Task 3. To Change Computer Name of Client PC>>>>
>Click “Start” >Click “Start”
> Open “Control Panel” > Open “Control Panel”
> System and Security > System and Security
> Locate and open “System” > Locate and open “System”
>Click “Change Settings” >Click “Advance System Settings”
>System Properties, Click “Change” >System Properties, Click “Change”
> Type the “Computer name: “SERVERPC” > Type the Computer name: “CLIENTPC”
> Click “Ok” to save the changes. > Click “Ok” to save the changes.
>restart Computer or the computer will restart automatically. >restart Computer or the computer will restart automatically.
Note: that the changes will not take effect until the PC restart Note: that the changes will not take effect until the PC restart

Task 4. Create a Shared Folder>>> Task 4. Create a Shared Folder>>>

>Right Click on the desktop. >Right Click on the desktop.
>Select “New” then select “Folder” >Select “New” then select “Folder”
> Type the name of your folder then press enter > Type the name of your folder then press enter
(Example: Server Folder) (Example: Client Folder)
> Right Click on Folder then Select “Properties” > Right Click on Folder then Select “Properties”
>Select “Sharing” Tab >Select “Sharing” Tab
> Click “Share” > Click “Share”
>On the drop-down menu >On the drop-down menu
>Select “Everyone” and Click “Add” >Select “Everyone” and Click “Add”
>Make sure that the permission level is “Read/Write” >Make sure that the permission level is “Read/Write”
>Click “Share” and >Click “Share” and
When pop-up network discovery and file sharing appear, choose Yes, >Click “Done”
turn on network discovery…..
> Go to “Advanced Sharing”
>Click “Done”
> Tick/check the box “Share this folder”
> Go to “Advanced Sharing”
> Click on “permissions”
> Tick/check the box “Share this folder”
> Tick/check the box “Full Control” under “Allow” permission
> Click on “permissions”
> Click Apply then “Ok”
> Tick/check the box “Full Control” under “Allow” permission
> Click Apply then “Ok”, and
> Click Apply then “Ok”; > Click Apply then “Ok”, and
>close the Folder properties (we are done creating a shared folder)
> Highlight and copy the “Network Path: \\Server\Server Folder”
>close the Folder properties (we are done creating a shared folder)
Now, we are finished Configuring both Computers.
 Check the network connectivity using ping command prompt. 18
Task2
Open CMD > Create Organizational Unit and Users Account
Type: “ipconfig” to get the IP address of both computers. > Click Start
Type: “ping 192.168.9.1” for windows server 2019 >Open “Server Manager”
Type: “ping 192.168.9.2” for Windows 10 >Click “Tools”
>Select “Active Directory Users and Computers”
Ping message…. >Expand your Domain (CSS.edu)
Note: Reply message must indicate that there is successful >right click on your Domain (CSS.edu)
connection between the two computers. >Select “New”
>Select “Organizational Unit”
>Type the name of your Organizational Unit
> Topic #3: Configuring Network Server “ICT12 Org” then Click “Ok”
Things need to accomplish: >Right Click on your Organizational Unit
1. Installing DNS and ADDS Select “New” then select “User”
2. Create Type the user information including
> Organizational Unit First &Last name, user Log-on name
> User Account (Jerry Rayel, log-on name: jerry16)
3. Installing DHCP Server Note: don’t forget your user logon name
> Scope Name you will use it on client PC/Computer.
>Start and End IP > Click Next
4. Join client PC to Domain Network Password (example: @dmin1234)
5. Configuring File Server Confirm Password (example: @dmin1234)
> GPO (Uncheck user must change password at next logon)
> Folder Redirection (Check: *password never expires)
Task 1 Next > Finish
>Installing Domain Name System (DNS) and Active Directory Note: Number of user will depend on how many
Domain Services (ADDS) Installation client PC will connect to Server PC.
> Click “Start”
> Open “Server Manager” on the start menu Task 3
> Click on “Add roles and features.” > Installing Dynamic Host Control Protocol (DHCP) Server
Click Next To do this we need to configure first the preferred DNS Server.
Installation type must ne role-based installation > Open Control Panel
Click Next (Leave the selection server as is) > Go to “Network and Internet”
>On Server Role list, select “DNS Server” and Add required features > Look for “Network Sharing Center”
Select “Active Directory Domain Services” then > Change adapter Settings
>Right click (on the Ethernet or Local Area Network)
Add Required Features
>Select “Properties”
Click Next (Leave the features as is) >Select Internet Protocol version 4(TCP/IPv4)
Click Next (DNS Server) >Properties
Click Next (ADDS) Make Sure the preferred DNS Server address and
Click “Install”, when we reach the confirmation. IP address is the same (192.168.9.1)
(Wait until the installation finish) >Click Ok
>Click “Promote this server to a domain controller” Disable/Enable network device.
Add a new forest Once Domain Name appears (CSS.edu) proceed to DHCP.
Root domain name: CSS.edu
Click Next >Open “Server manager”
Type administrator password: Admin1234 > Click on “Add roles and features.”
Type Confirm Password: Admin1234 Click Next
Click Next Installation type must be role-based installation
Click Next (Leave DNS Options as is) Click Next (Leave the selection server as is)
Click Next(After verifying NetBios domain name: CSS) Click Next
Note: Do not change the default location of the database. Select DHCP Server
Click Next (leave review options as is) Click Next and Add required features
The system will now be validating the prerequisites in Click Next
installing the directory. Click Next > Next
Click Install (After verifying install and wait to Tick/check the box restart the destination server
finish) Automatically, then click Yes.
>Close (It will automatically restart the Click Install (wait to finish)
ServerPC when installation Click “Complete DHCP Configuration”
is done). We are done installing and Click Next
promoting Active Directory. Use the following user’s credentials
Click “Commit”
Click Close
 19
>Click on “Tools” Task 5
>Select “DHCP” CONFIGURE FILE SERVER / FOLDER REDIRECTION
>Expand the SERVERPC.CSS.edu Switch/Proceed to Windows Server 2019 to configure File or Folder
> Expand IPV4 Redirection
> Right Click on IPV4 > Copy first the network Path of the Shared Folder that we created
> Select “New Scope” earlier on peer-to-peer network.
> Click Next \\ServerPC\Server Folder
> Type the name of your Scope: (example: CSS Networking Scope) > Create GPO, to do this,
> Click Next >Open Server Manager
(Let’s assign 10 range of IP Addresses available for use) >Click Tools
> Start IP Address: 192.168.9.2 >Select Group Policy Management
>End IP Address: 192.168.9.12 >Double Click the Forest
This IP Address will be given automatically to all client that will >Double Click the Domain
connect to the Server. >Double Click on Domain Name (CSS.edu)
>Click Next, next…. until reach Finish. >Look for Organizational Unit (ICT12 Org)
Done installing and configuring DHCP Server. > Right Click ICT12 Org, then
> Create a GPO on this Domain
Task 4 > Type” CSS OU”
JOINING CLIENT PC TO DOMAIN > Click Ok
Configure Windows 10 to connect with the Domain that we > Expand ICT12 Org
are created earlier. First obtain the IP Address: > Right Click on new Created GPO “CSS OU”
> Open Control Panel > Click “Edit”
> Go to “Network and Internet” > On Group Policy Management Editor
> Look for “Network Sharing Center”
>Under User Configuration
> Change adapter Settings
>Right click (on the Ethernet or Local Area Network) >Expand Policies
>Select “Properties” >Double Click Windows Settings
>Select Internet Protocol version 4(TCP/IPv4) >Double Click Folder Redirection
>Properties (Select a Folder that we want to redirect)
>Select “Obtain IP Address Automatically” >Right Click on “Desktop”
>Click OK
>Select Properties
>Click close
Do you want to allow PC to be discoverable… >Select Basic- redirect Settings……
>Click “Yes” >Paste or enter the network Path
>Close the network \\ServerPC\Server Folder
>Go to “Settings” Tab
Change the workgroup into the domain by going into System >Uncheck Grant the user…….
properties >Allow apply redirection policy…….
> Open “Control Panel”
>Click Apply
> System and Security
> Locate and open “System” Do this on the remaining Folder
>Click “Change Settings” then >Click Ok
>Click “Change” >Right Click on “Documents”
> Select Member of “Domain” >Select Properties
> Type “CSS.edu” >Select Basic- redirect Settings……
> Click “Ok” to save the changes.
>Paste or enter the network Path
> Enter username of windows server: Administrator
> Enter Password of windows server: Admin1234 \\ServerPC\Server Folder
>Click Ok >Go to “Settings” Tab
> Welcome message will appear >Uncheck Grant the user…….
” Welcome to CSS.edu domain” >Allow apply redirection policy…….
>Click Ok >Click Apply, Yes
>restart Computer Now
Do this on the remaining Folder
Note: that the changes will not take effect until the PC restart
>Click Ok
After restarting
All we need to do is update using gpupdate command.
> Click Other User
➢ On search bar type “gpupdate” Policy update successfully.
> type username: jerry16
Done Configuring Folder Redirection
> type password: @dmin1234
We need to Switch on Windows 10 and Log-in the user to check
> then press Enter to log-in
whether it is working or not.
Windows 10(Client PC jerry16) is now a member of a domain
network.
>Create a sample Folder on Windows 10(Client PC) on Desktop,
Documents, Downloads, etc…
Restart both Computers (Client and Server)
>then Let’s check on Windows Server (We should be able to see and
access all the files we created earlier on windows 10 Client PC)
>Open the Shared Folder (Desktop, Documents).
 20
Topic #4 REMOTE DESKTOP CONFIGURATION Topic #5 PRINTER DEPLOYMENT using PRINTER MANAGEMENT
Things need to accomplish: Things need to accomplish:
1. Enable Remote Desktop 1. Install Print Document Services
2. Identify the IP Address of windows server. 2. Deploy Printer using Print Management
3. Control Windows Server using windows 10. 3. Check on Client Computer
(Note: Install Printer driver first)
Task 1 Task 1
ENABLE REMOTE DESKTOP
INSTALL PRINT DOCUMENT SERVICES
On Windows Client PC, to enable desktop connection
> Click Start
Go to system properties.
>Open “Server Manager”
>Click Add roles and features
(To be done both Client and Server PC)
>Click Next
> Open “Control Panel”
> System and Security >Click Next
> Locate and open “System” > Click Next
>Click “Remote Settings” On Server role list
>under “Remote” tab > Select “Print and Document Services.”
>Select “Allow remote connection to this computer” >Click Add Features
>Click “Select Users”
>Click Next
>Click “Add” then type administrator, client & domain users in the
List (Administrator, jerry rayel [email protected] ,Domain Users) >Click Next
>Click Ok, Apply then Click Ok.. > Click Next
> On role services, select “Printer Server”
(Server Configuration only) > Click Next
>Click “Start” > Click “Install” and wait to finish
>Click “Tools” >Click Close
> Select “Local Security Policies”
After installing….
> “Local Policies”
> Click User Rights Assignment.”
> Right click” Allow log-on through desktop services”, Properties Task 2
> Click “Administrator” then click Remove DEPLOY PRINTER using Print Management
> Click Add User or Group > >Click Start
> Type object name: admin then Check Names then
>Open Server Manager
> Select “Administrator (Built in)
>Click Ok >Click Tools
> Click Add User or Group > >Select “Print Management”
>Type object name: jerry then Check Names then On Print Management
> Select “jerry rayel ([email protected]) >Expand “Print Servers”
Click Ok >Expand Server(local) then
Note: Always remember the host name or root name of your
>Click on “Printers”
Client PC because soon you’re going to restore your client PC to default
settings. Right Click on Printer that you want to deploy
Example: Epson L3210
Task 2 > Select Deploy Group Policy
IDENTIFY IP Address of Windows Server > Click Browse then double click domain controllers to open (CSS.edu)
Now, let’s check the IP Address of Windows Server >Click “Default Domain Controllers Policy” then click Ok
>Open CMD or Command Prompt >Check the 2 boxes the click add ( per user and per machine)
>Type ipconfig then press Enter
>Again click “Browse”
IP address must appear/display that was set on Windows Server
before. (192.168.9.1) >Click “Default Domain Policy” and click Ok
>Click again the 2 boxes to checked and click add then click Ok.
Task 3 >Apply (Printer deployment succeeded)
Control Windows Server using win10 remotely. > Click Ok
Now, let’s proceed to Windows 10 > Click Ok to Finish
> Open “Remote Desktop Connection” >Click “Deployed Printers” it means that you have successfully deploy
>Type the IP Address of Windows Server 192.168.9.1, then
the printer to the users.
> Connect
> Select “Use other account” >Close Print Management.
>Type username: administrator
>Type password: Admin1234 Task 3
> Click Ok (Since you’ve already shared and deployed a printer.
The system will now connect to control the windows server.
We are now successfully controlling the windows Server You can now connect to printer and print from your
T
remotely. client PC)
oProceed to Windows 10
Note: Always remember the host name or root name of Client PC p > Click Start
by checking on the Command Prompt.
i > Open “Devices and Printers
The printer you deployed is not yet on the list.
cAll we need to do is update using gpupdate command.
>on search bar, type “gpupdate”
Updating
# policy…….
Computer Policy update has completed successfully
6
> Now, we see the printer is on the list.

R
e
s
 Restore Client PC to default settings and demote or remove all roles then Remove Features, 21
you installed in Windows Server. “DHCP Server” then remove features,
“DNS Server” then remove features,
Restore Client PC to default settings: “Print and Document Services”
then remove features,
Task 1: Switch user account into a domain network
> Click Next > Next
Switch or Restart Client PC then click “Other User” > Tick/check the box “Restart the destination server automatically…”
Enter domain user name w/ admin account &password >Click Yes then click Remove
>example: username: CSS\Administrator (Server PC will restart automatically.
Once Startup, Prompt to Removal succeeded on ServerPC…)
Password: Admin 1234
>Close window
Task 2: How to Leave a domain network? Task 3: Obtain an IP Address Automatically
(If a Client PC is a member of an Active Directory Domain, >Open Control Panel
disconnect it from the domain server & make it part of a local work group) > Click “Network and Internet”
> Open “Control Panel” >Click “Network and sharing center”
> System and Security >Click “Change adapter settings”
> Locate and open “System” >Right click (on the Ethernet or Local Area Network)
>Click “Change Settings” then >Select “Properties”
>Click “Change” >Select Internet Protocol version 4(TCP/IPv4)
(Select Member of “Workgroup”) >Click Properties
> Type “WORKGROUP” Select “Obtain an IP Address.” and
> Click “Ok” to save the changes. Select “Obtain DNS Server address automatically”
> Enter username of windows server: Administrator >Click Ok then Close the properties window
> Enter Password of windows server: Admin1234 >Close all tabs
>Click Ok (Done Obtaining the IP Address)
(Welcome message will appear)
>” Welcome to WORKGROUP” Task 4: Change Computer name into default settings
>Click Ok then close to restart >Open Control Panel
>Click restart Computer Now >Click “System and Security”
Note: that the changes will not take effect until the PC restart >Click “System”
After restarting >Click “Change settings”
Task 3: Change Computer name into default settings >Click “Change”
Example: “WIN-CSS2024” >Change Computer name to default: example: WIN-CSS2024
>Click more... then delete Primary DNS suffix then Click Ok
> Open “Control Panel”
>Ok > Ok
> System and Security
> Then close to restart
> Locate and open “System”
> Click “Restart now”
>Click “Change Settings” then
(PC will restart automatically)
>Click “Change”
>Type “WIN-CSS2024”
>Click Ok CONGRATULATIONS!
>Click Ok then close to restart You have successfully configured Windows Server2019 and Windows 10.
>restart Computer Now
Note: that the changes will not take effect until the PC restart COC 4. Maintain and Repair Computer System and Network
After restarting 1. Back-up and Restore
2. Apply 5’s
Demote ADDS and remove all roles installed in Server PC: 3. Oral Questioning
Task 1: Demote Active Directory Domain Services - ADDS
>Click Start Task 1: Set-up backup and restore file in windows 10
>Open Server Manager (in order to perform back-up and restore, you need USB Flash Drive
>Click Manage
and a folder or a file document on desktop/drive)
> Select “Remove Roles and Features”
>right click on Desktop then select “New”
> Next > Next
> Uncheck the box for “Active Directory Domain Services”
> rename folder (example: Jerry’s Files)
>Click “Remove Features” > create new “text document” inside Jerry’s Files folder
> Click “Demote this domain controller” >rename document (example: CSS)
> Tick/check the box “Force the removal of this domain controller” Step 1: Backup Files
>Click Next >Open Control Panel > System and Security
> Tick/check the box “Proceed with removal” >Click “Backup and Restore (Windows7)”
>Click Next
>Setup Backup
> Enter Admin Password and Confirm (example: Admin1234)
>Select where you want to save your backup
<Click Next
> Click Demote (the Server PC will restart automatically)
>Backup Destination - USB Flash Drive (example: D:\Sandisk32GB)
Task 2: Remove All Roles installed >Next
>Click Start (What do you want to back-up?)
>Open Server Manager >Select “Let me choose”
>Click Manage > Locate Jerry’s Files
> Select “Remove Roles and Features” (Expand “Local Disk”, Expand “User”, expand “Computer Name”,
> Next > Next > and expand “Desktop” then tick/check box “Jerry’s Files”
> Uncheck the box for:
>then Click Next
“Active Directory Domain Services”
 >Save settings and run backup Task 3. Oral Questioning 22
(Wait until finished. Now your done on Back up Files.
(After making backup you can now delete your files on desktop. POSSIBLE QUESTION WITH ANSWERS:
Let’s assume you accidentally delete “Jerry’s Files”, we are going to
INSTALL COMPUTER SYSTEM & NETWORKS:
Restore this files).
1. What do you call the computer software which you configure before installing the
Step 2: Restore Files OS?
>Open Control Panel > System and Security Answer: BIOS
>Click “Backup and Restore (Windows7)” 2. What would you advise to a client who wants to improve the computer’s built-in
> Click “Restore my Files” video card?
> Browse or search your backup files Answer: Buy an internal video card having higher memory capacity
>Click “Search” then search for “Jerry’s Files” 3. What type of screw driver will you use for small screws usually found in Compaq
and Apple computers?
>Tick the box “Jerry’s Files”
Answer: Torx Screwdriver
>Click Ok then Next
4. How will you check and what instrument will you use to determine whether the
(Where do you want to restore your files?) power supply is providing enough voltage output or not?
>Select “in the original Location” then Answer: Voltmeter. Measure the output voltage of the power supply
>Click “Restore” using appropriate setting on the voltmeter.
>View restores files then Click Finish 5. What will you do if a customer wants to Install an operating system in his PC but
does not have an optical drive?
Task 2. Apply 5’s Answer: Create a bootable flash disk/flash drive
6. What may be the problem if a computer does not recognize a bootable flash
5S is a tool or method developed by Hiroyuki Hirano. This method drive? What would you do to resolve this?
Answer: Maybe the BIOS is not properly configured to boot on the flash
helps to organize workspace in a manner that is more efficient, safer
drive. Configure the BIOS to boot on the flash drive
and more visually appealing. 5S represents Japanese words that
7. If after assembling a brand-new computer the monitor does not display any image
describe the steps of a workplace organization process. English or character, what may be the possible causes?
equivalent words are shown below. Answer: Check power on switch, check monitor cable
8. What you should do after installing peripheral devices such as sound card?
Seiri (Sort), Seiton (Straighten, Set), Answer: Install driver
9. What should you configure in the BIOS when you are going to install an operating
Seiso (Shine, Sweep), Seiketsu(Standardize) system using optical media?
Answer: Boot Sequence
Shitsuke(Sustain) 10. What should you do if suddenly there is a lightning storm that occurs while
assembling a computer?
In simple terms, the five S methodology helps a workplace Answer: Power off the computer and unplug it from the outlet.
remove items that are no longer needed (sort), organize the items to 11. What should you do if accidentally, water spilled on the computer which you are
optimize efficiency and flow (straighten), clean the area in order to currently using?
more easily identify problems (shine), implement color coding and Answer: Power off the unit immediately, wipe with dry cloth the external
parts and blow dry to ensure that internal portions are completely dry before
labels to stay consistent with other areas (standardize) and develop
turning the power on.
behaviors that keep the workplace organized over the long term
(sustain). SET UP COMPUTER NETWORKS:
1. What do you call a bootable disk that contains a full usable OS?
1. Sort (seiri) – Distinguishing between necessary and unnecessary Answer: Live CD/DVD
things, and getting rid of what you do not need. 2. What term is used to define one or more IP subnets that are connected by the
fast links?
2. Straighten / Set in Order (seiton) – The practice of orderly storage so Answer: Site
the right item can be picked efficiently (without waste) at the right 3. What kind of cable are you going to use if you want to network two computer
time, easy to access for everyone. A place for everything and units only?
everything in its place. Answer: Crossover cable
4. Based on rules, what type of network would you suggest to your client who wants
3. Shine (seiso) – Create a clean worksite without garbage, dirt and to network more than 300 computers?
dust, so problems can be more easily identified (leaks, spills, excess, Answer: Client/Server type of network
5. What type of network would you recommend if your client has only few
damage, etc).
computer units?
Answer: Peer to peer network
4. Standardize (seiketsu) – Setting up standards for a neat, clean,
6. What would you if the devices that you are going to network are far from each
workplace.
other?
Answer: Use an extender or repeater
5. Sustain (shitsuke) – Implementing behaviors and habits to
7. What would you do if you suspect that the cause of the trouble in the network is
maintain the established standards over the long term, and making the cable?
the workplace organization the key to managing the process for Answer: Get a LAN tester and check the cable Swap a good or working
success cable in place with the suspected cable
8. After replacing a good cable, still the computers cannot connect to each other,
what are the possible causes if the network is using static IP addresses?
Answer: Wrong IP address – maybe some computer don’t belong to the
workgroup – wrong subnet mask
9. After configuring the network interface card, how will you going to test the
connectivity of your network?
Answer: Ping each other – Using net view
 23
10. What type of cable will you use to connect two computers? MAINTAIN AND REPAIR COMPUTER SYSTEMS AND NETWORKS:
Answer: Crossover cable 1. What may be the causes why the computer displays a black screen and produces
11. In order for computers to network, what are the things you are going to set or no beeps when power is turned on? What should you do to correct the situation?
configure? Answer: The probable cause must be the RAM. Turn off the computer,
Answer: Workgroup name should be the same, IP addresses should have unplug it, remove the cover, and remove the card. Then take a plain old
the same network address and host address should be different; for pencil eraser and rub it over the contacts on the part of the card that fits
subnet mask, computers in the same network or subnet should be the into the slot.
same. 2. If RAM is not the cause, what may be the other cause and what should you do to
solve the problem?
SET UP COMPUTER SERVERS: Answer: The other probable cause maybe the video card. Again, turn off
1. What should you do if you want to transfer file/files into another computer? How the computer, unplug it, remove the cover, and remove the card. Then
do you share a folder name TESDA in DRIVE C? take a plain old pencil eraser and rub it over the contacts on the part of
Answer: Create a folder using windows explorer. Right click the folder the card that fits into the slot.
and click Sharing and Security 3. If one of users forgot his/her password, how are you going to change the
2. What is the term used for software which is one part of the OS? password? Enumerate the steps in resetting a password using GUI.
Answer: Third party software/installer Answer: Reset the password. Login as administrator. Click Start, right
3. What allows businesses to define, manage, access and secure the resources click Computer, then Manage, properties. Click local Users and groups,
including files, printer, people, and applications? double click Users folder, right click its username, and select Set
Answer: Directory Services Password
4. What Windows Server is a special installation option that creates a minimal 4. How would you avoid overheating of devices such as CPU, or any other devices
environment for running only specific server or roles? that produces more heat?
Answer: Server Core Answer: Provide the computer proper ventilation or just cleaning or
5. What is the minimum amount of storage space required for the Active Directory removing the dust from the fans, dust can slow down the moving
installation files? rotation of fans.
Answer: 200MB 5. The computer power supply fan is creating noise. If after inspection you found out
6. You set up a network where each computer acts as a client and server and in that it is rotating slowly, what would you do?
which each user shares other’s resources, including printer, what do you call this Answer: Replace the power supply
setup? 6. After transferring the computer unit, the monitor has no more display but the
Answer: Peer-to-peer networking power indicator is on, what are the steps that you must do? Name two causes of the
7. What special identity group contains all authenticated users and domain guest? problem.
Answer: Everyone Answer: Cable, ATX Power Supply on the motherboard, Graphic Card
8. What do you call the group that you cannot manually modify or view its Steps: Check the Cable, check the on board power supply, check graphic
membership? card and then test the unit
Answer: Special Identify Group 7. How would you avoid power supply overloading?
9. What may be the problem if the shared folder could not be accessed? What will Answer: Be sure to buy a power supply that has its proper wattage
you do to resolve the problem? rating. For computers having plenty of peripherals, it is recommended to
Answer: Maybe the computer does not belong to the network. Check the have a higher wattage rating power supply (e.g. 1000 watts)
network address portion and the workgroup 8. What are the possible causes if the printer is not responding?
10. Aside from installing anti-virus software, how can you protect our server from Answer: Printer cable is defective or not connected – printer driver is not
viruses? installed correctly or corrupted – no power supply.
Answer: Install firewall, install updates
11. If one of the users forgot his/her password, how are you going to change the
password? Enumerate the steps in resetting a password using GUI.
Answer: Reset the password, Login as administrator. Click Start, right
CONGRATULATIONS! You passed NCII…
click My Computer, and then click Manage. Click Local Users and groups,
double click Users folder, select and right click the username, select Set
password.
12. What are you going to do to access a server located far from the client computer
which you are troubleshooting?
Answer: Remotely access the server using Remote Desktop Connection
13. What may be the reason why you cannot access and connect to other
computers remotely? How would you resolve the problem?
Answer: Maybe the computer has no password. Assign a password to
that computer to that computer
14. After installing an anti-virus to your network, you cannot connect to other
computers, what could be the possible cause of it?
Answer: Possibly, the anti-virus is blocking the network access. You have
to configure the anti-virus so as to not to block network access.
15. After logging, you noticed that you cannot change the IP address of other users,
what could be the possible cause?
Answer: The password or account is not an administrator account.
16. What policies are you going to suggest to secure your server?
Answer: Use anti-virus software, Prohibit downloading unless authorized
by the Administrator, Restrict administrative access
17. What would you suggest in order to come up with a strong admin password?
Answer: Use password that has combination
18. As an Administrator and security precaution, what type of account will you see
in performing ordinary tasks?
Answer: Power user account. Limit the use of administrator account