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5) How many colors are used in the RGB system?
A) 2
B) 3
C) 16
D) 255
Answer: B
Diff: 2

2
Copyright © 2019 Pearson Education, Inc
6) A single hexadecimal number is represented by digits in the binary numbering
system.
A) 2
B) 4
C) 8
D) 16
Answer: B
Diff: 3

7) The numbering system uses base 2.

Answer: binary
Diff: 1

8) When storing information in a computer, the binary numbering system uses a(n) to
represent an on switch.
Answer: 1, one
Diff: 1

9) When storing information in a computer, the binary numbering system uses a(n) to
represent an off switch.
Answer: 0, zero
Diff: 1

10) For each numbering base system, the far right always has a place value of .
Answer: 1, one, ones
Diff: 1

11) numbers are used in place of binary numbers because binary numbers are difficult
to read.
Answer: Hexadecimal, Decimal
Diff: 2

12) In the RGB system, each color can have a value from 0 to .
Answer: 255, two hundred fifty-five
Diff: 3

13) In the hexadecimal numbering system, each place value digit is times greater than
the digit to its right.
Answer: 16, sixteen
Diff: 2
14) In the binary numbering system, each place value digit can have possible values.
Answer: 2, two
Diff: 1

3
Copyright © 2019 Pearson Education, Inc
15) In the numbering system, each place value digit is ten times greater than the digit
to its right.
Answer: decimal
Diff: 1

16) Computers store information in (Base 2), which is difficult, if not impossible for
humans to read.
Answer: binary
Diff: 1

17) The system uses combinations of red, green and blue light to display a full
spectrum of colors.
Answer: RGB
Diff: 1

18) Match the following terms to their meaning:

I. binary
II. hexadecimal
III. decimal
IV. RGB
V. base

A. number that represents the value of each digit

B. numbering system that uses 0s and 1s
C. coding system for displaying colors on a computer screen
D. people normally use this numbering system
E. numbering system that uses base 16
Answer: B, E, D, C, A
Diff: 2

4
Copyright © 2019 Pearson Education, Inc
Technology in Action, Sound Bytes, 15e (Evans et al.)
Chapter 2 Sound Bytes: Smartphones Are Really Smart

1) The two major mobile operating systems on the market are and Android.
A) PrimOS
B) Windows
C) iOS D)
Palm
Answer: C
Diff: 3

2) The Android smartphone operating system was developed by .

A) Samsung
B) Apple
C) Intel
D) Google
Answer: D
Diff: 2

3) Smartphones store their operating system software in .

A) ROM
B) RAM
C) SD cards
D) micro SD cards
Answer: A
Diff: 2

4) Smartphones include all of the following EXCEPT .

A) a CPU
B) a mouse
C) storage capabilities
D) ports
Answer: B
Diff: 1

5) Some smartphones support additional memory through .

A) micro SD flash cards
B) operating system swap files
C) Global Positioning System (GPS)
D) Bluetooth connectivity
Answer: A
Diff: 2

1
Copyright © 2019 Pearson Education, Inc.
6) measure the amount of movement in any direction to detect shaking and rotation.
A) Synchronizers
B) Accelerometers
C) Proximity sensors
D) GPS
Answer: B
Diff: 2

7) Who built and operates the Global Positioning System?

A) NASA
B) UN
C) U.S. Department of Defense
D) DARPA
Answer: C
Diff: 3

8) Many full-featured smartphones support additional memory through micro flash

cards.
Answer: SD
Diff: 2

9) Using , a smartphone can connect to an automobile audio/control system.

Answer: Bluetooth
Diff: 1
10) Google Assistant and Apple's Siri use to assist smartphone users.
Answer: voice recognition
Diff: 2

11) A(n) measures the amount of movement in any direction so that they can detect
shaking or rotation.
Answer: accelerometer
Diff: 2

12) Smartphones come with screens in a variety of resolutions.

Answer: OLED
Diff: 2

13) Smartphones are small fully functional computers.

Answer: TRUE
Diff: 1

14) Android devices do NOT support voice recognition.

Answer: FALSE
Diff: 1

2
Copyright © 2019 Pearson Education, Inc.
15) Apple's iPhone series does NOT allow you to add any memory.
Answer: TRUE
Diff: 2

16) Match each of the following terms to its description:

I. OLED
II. 4G
III. GPS
IV. stylus
V. Siri

A. powerful navigational system

B. cellular network
C. screen type used by smartphones
D. Apple's artificial intelligent assistant
E. pointing device
Answer: C, B, A, E, D
Diff: 3

3
Copyright © 2019 Pearson Education, Inc.
Technology in Action, Helpdesk, 15e (Evans et al.)
Chapter 2 Helpdesk: Understanding Bits and Bytes

1) One byte is equal to .

A) 8 characters
B) 1 word
C) 8 bits of data
D) 100 bits of data
Answer: C
Diff: 2

2) A bit consists of a .
A) single letter such as R and B
B) 0 or a 1
C) number such a 2 or 9
D) series of 0s and 1s such as 101
Answer: B
Diff: 2

3) Which of the following CANNOT be represented by a single byte?

A) A letter of the alphabet such as Y
B) A word such as Tom
C) A number such as 45
D) A special character such as @
Answer: B
Diff: 2

4) Bit is short for .

A) binary digit
B) byte
C) kilobyte
D) megabyte
Answer: A
Diff: 1

5) Computers work only with .

A) letters and symbols
B) binary numbers
C) hexadecimal numbers
D) decimal numbers
Answer: B
Diff: 2

1
Copyright © 2019 Pearson Education, Inc.
6) A kilobyte contains approximately one bytes of data.
A) hundred
B) thousand
C) million
D) billion
Answer: B
Diff: 2

7) A megabyte holds approximately bytes of data.

A) 1,000,000
B) 1,000,000,000
C) 1,000,000,000,000
D) 1,000,000,000,000,000
Answer: A
Diff: 2

8) Eight binary digits is equal to .

A) 1 word
B) 1 byte
C) 1 bit
D) 100 bytes
Answer: B
Diff: 2

9) Which of the following statements is FALSE?

A) Everything a computer does is broken down into a series of 0s and 1s.
B) When referring to computers, every number, letter, or special character consists of a unique
combination of 8 bits.
C) Bit is short for binary digit.
D) A single bit can represent a single letter.
Answer: D
Diff: 3
10) A kilobyte holds bytes of data.
A) 256
B) 1,024
C) 16
D) 1,048,576
Answer: B
Diff: 3

11) Which of the following is the smallest unit of measure?

A) Gigabyte
B) Megabyte
C) Petabyte

Diff: 2
2
Copyright © 2019 Pearson Education, Inc.
D) Terabyte
Answer: B

Diff: 2
3
Copyright © 2019 Pearson Education, Inc.
12) Which of the following is the largest unit of measure?
A) Terabyte
B) Megabyte
C) Petabyte
D) Kilobyte
Answer: C
Diff: 2

13) How many bits does it take to spell the word yes?
A) 3
B) 8
C) 24
D) 30
Answer: C
Diff: 3

14) Which of the following is NOT an example of data?

A) A sound
B) A word
C) A report
D) A picture
Answer: C
Diff: 3

15) The representation of a fact, figure, or idea is called .

A) information
B) byte
C) data
D) input
Answer: C
Diff: 2

16) Data that has been organized is called .

A) binary digits
B) information
C) bytes D)
output
Answer: B
Diff: 2
17) Computers use language to process data at the most basic level.
A) computer
B) English
C) C++
D) binary
Answer: D

Diff: 2
4
Copyright © 2019 Pearson Education, Inc.
18) In reference to units of measurement, KB stands for .
Answer: kilobyte
Diff: 2

19) In reference to units of measurement, GB stands for .

Answer: gigabyte
Diff: 2

20) Processor speeds are measured in units of .

Answer: hertz; Hz; megahertz; MHz
Diff: 2

21) Match each of the following terms to its definition:

I. bit
II. byte
III. hertz
IV. megabyte
V. terabyte

A. 8 binary digits
B. greater than a kilobyte, smaller than a gigabyte
C. machine cycles per second
D. 0 or 1
E. more than one trillion bytes
Answer: D, A, C, B, E
Diff: 3

4
Copyright © 2019 Pearson Education, Inc.
Technology in Action, Helpdesk, 15e (Evans et al.)
Chapter 2 Helpdesk: Exploring Storage Devices and Ports

1) usually have the largest storage capacity of any storage device inside the computer.
A) DVD drives
B) Blu-ray drives
C) Hard drives
D) Flash memory cards
Answer: C
Diff: 2

2) Which of the following statements about your computer's primary hard drives is FALSE?
A) Some hard drives hold up to 8 TB of information.
B) Hard drives are nonvolatile storage devices.
C) Internal hard drives use a laser to read and write data.
D) Internal hard drives are enclosed in the system unit.
Answer: C
Diff: 3

3) Which of the following is NOT an optical storage device?

A) CD
B) Flash drive
C) Blu-ray
D) DVD
Answer: B
Diff: 2

4) Which of the following optical storage devices holds the most high-definition video?
A) DVD
B) BD
C) CD
D) Hard drive
Answer: B
Diff: 2

5) You can increase the number of USB ports on your computer by adding a(n) .
A) jump drive
B) repeater
C) expansion hub
D) gateway
Answer: C
Diff: 1

1
Copyright © 2019 Pearson Education, Inc.
6) Which of the following ports do you need to use with a home theater system?
A) DVI
B) FireWire
C) SVGA
D) HDMI
Answer: D
Diff: 2

7) Which of the following ports has the fastest data transfer rate?
A) SVGA
B) FireWire 800
C) USB 3.0
D) DVI
Answer: C
Diff: 2

8) Which of the following storage devices has the most capacity?

A) CD
B) Cache
C) BD D)
DVD
Answer: C
Diff: 2

9) Which of the following statements about flash memory is FALSE?

A) Flash memory cards are often used in smartphones.
B) Some flash memory cards can store 256 GB of data.
C) A flash drive is needed to read a flash memory card.
D) Some flash memory can be plugged directly into a USB port.
Answer: C
Diff: 3

10) are the places that peripheral devices attach to the computer.
A) Hubs
B) Repeaters
C) Ports
D) Gateways
Answer: C
Diff: 1

11) Which of the following ports are used to connect a computer to a cable modem or to a
network?
A) FireWire
B) Ethernet
C) DVI
D) HDMI
Answer: B
Diff: 2
2
Copyright © 2019 Pearson Education, Inc.
12) memory cards are removable storage devices that let you transfer digital data to a
computer.
Answer: Flash
Diff: 3
13) A high-capacity hard drive is a viable, portable option for backing up the data on

your computer's primary hard drive.

Answer: external
Diff: 3

14) Flash drives plug into a(n) port on a computer.

Answer: Universal Serial Bus (USB)
Diff: 1

15) Blu-ray and DVDs are referred to as media.

Answer: optical; storage
Diff: 1

16) The most common ports used to connect input and output devices are ports.
Answer: Universal Serial Bus (USB)
Diff: 2

17) services allow you to keep your files on the Internet so you can access your files
from any computer.
Answer: Cloud storage; Cloud
Diff: 2

18) A(n) is also referred to as a jump drive, USB drive, or flash drive.
Answer: thumb drive
Diff: 2

19) Match each of the following ports to its most common use:

I. USB
II. Ethernet
III. DVI
IV. VGA
V. HDMI

A. used for home theater systems

B. commonly used for connecting input and output devices
C. commonly used to connect CRT monitors in older systems
D. used to connect a computer to a network
E. commonly used to connect projectors to a computer system
Answer: B, D, E, C, A
Diff: 2

3
Copyright © 2019 Pearson Education, Inc.
Discovering Diverse Content Through
Random Scribd Documents
 “Nov. 26. Number burials now totals 26. Population little over
100.
“Dec. 14. Find five little orphans living alone in a deserted house
in a deserted cove, bread still frozen.
“Dec. 19. 12 dead in North River out of population of 21.
“Dec. 25. (Christmas Day). Service 10.30. Only six
communicants, but considerable ‘Communion of saints.’
“Jan. 1, 1919. (At Cape Porcupine, in Herbert Emb’s one-room
house). ‘A sort of damp earthy smell met one on entering, but
thanks to frost, body was not so bad as expected. More like
mouldering clay than anything. Right on his side was his little girl,
actually frozen on to him, so that bodies came off the bunk in one
piece.’
“Jan. 3. Grave-blasting.
“Jan. 8. Total deaths: Cartwright, 15; Paradise, 20; Separation
Point, 7; North River, 13; Strandshore, 9; Grady, 1; Hare Islands, 4;
Sandhills, 4; Boulter’s Rock, 5; North, 12.”
These do not seem large figures, but in settlements of half a
dozen houses or less they represent a very large proportion of the
inhabitants.
News of the armistice with Germany did not reach Mr. Gordon
until January 9, which shows how far from the world was this region
within a hundred miles of the summer hospital at Battle Harbour.
It is to be noted that nearly all the children who died perished of
starvation, because their elders could no longer feed them and the
“loaf” was too frozen to be eaten.
The Eskimo settlements suffered still more grievously. The bodies
were buried at sea. Dogs were eating the bodies, and had to be
shot. Sometimes the survivors were too weak to drive the dogs from
the dead and the dying.
Hebron was wiped out. At Okkak 200 died of 267, and on August
15 there were four widows and two little girls left, who were waiting
to be taken away. Nain was not so hard hit, but it is said that forty
perished out of several hundred. Zoar and Ramah had already
passed out of existence before the “flu” came. It is estimated that
the resident Eskimo population on the coast, numbering 600 to 700,
was cut nearly in half.
The people seem to think that Dr. Grenfell can accomplish
miracles. One is reminded of the words of the sister of Lazarus,
“Lord, if thou hadst been here, my brother had not died.”
“Richard Dempster, our mail-carrier,” said good Parson Richards,
of Flower’s Cove, “owes his life to the Doctor. Something had
infected his knee. The poison spread to his hip. He wouldn’t have
lived twelve hours if the Doctor hadn’t made seven incisions in his
right leg with his pocket-knife to let out the poisoned blood.

HAPPY DAYS AT THE ORPHANAGE, ST. ANTHONY.

“Once when I was travelling with him, at Pine’s Cove we found a

family had left because the woman had seen a ghost. The Doctor
prayed with her, and offered to go and live in the house himself to
prove that she was the victim of an illusion. At Eddy’s Cove there
was hard glitter ice which would have cut the dog’s paws. We
thought we couldn’t go on. While we debated what to do there came
a snowfall that spread the ice with a glorious soft blanket, ideal for
travel. That’s just the way Providence always seems to favour the
Doctor when he goes abroad.
“That man never came to the parsonage and went without
leaving me with the desire to do better and be better. Every single
time it was the same.
“Once we were on the go with the dogs and the komatik four
days from St. Anthony to Cricket (Griguet). Much of the time the
Doctor had to run beside the komatik. He struck out a new way,
deep in snow. ‘Don’t you ever get tired, Doctor?’ I asked. ‘I don’t
know that I ever was tired in my life,’ was his answer.
“A day or two after that dreadful experience on the ice-pan which
he described in a book, he was at Cricket, and I went to see him. He
was still suffering from the effects of the frost-bite. ‘Will you come to
the mass meeting of the churches tonight?’ I said. He didn’t hesitate
a moment. ‘Yes—send a dog-team and I’ll come.’ He not merely
came but delivered an address of an hour’s duration, and I never
heard him speak with greater fervour. He seemed spiritualized by the
experience through which he had so recently passed.”
 XIV
NEEDS, BIG AND LITTLE
It is high time to give Dr. Grenfell’s great work the broad, sure
underpinning of a liberal endowment. It may be true that “an
institution is the lengthened shadow of one man”; but the one-man
power of Grenfell’s personality is not immortal, and the work is too
important to be allowed to lapse or to languish when he no longer
directs, inspires and energizes all. To endow the work now, when
many concerns of lesser moment are claiming their millions of
dollars and their thousands of devotees is to relieve the Doctor of
the ordeal of stumping the United States, Canada and the British
Isles to keep his great plant going. Despite the volunteer assistants,
despite the aid of good men and women banded in associations or
toiling in groups or as individuals at points far from Battle Harbour
and St. Anthony, despite the economy practised everywhere and
always, there is ever a need, a haunting need, of funds; and a few
insular politicians and traders may talk as elaborately as they please
about Grenfell as an interloper, with a task that does not belong to
him, but as long as Newfoundland does not provide a sufficient
subsidy, most of the money must come from somewhere off the
island. I have heard some “little-islanders” say that Dr. Grenfell
ought to get out, and that Newfoundland should take over his whole
business, but as long as Newfoundland does not move to that end,
and there is a woeful want of doctoring and nursing at any outport
on the map, somebody with the flaming zeal of this crusader has a
place. Grenfell is doing the work not of one man but of a hundred.
Could his cured patients have their say, there would be no doubt
about that endowment. If grateful words were dollars, Grenfell
would be a multi-millionaire.
It should not be necessary to explain in circumstantial detail the
constant and pressing need of funds to carry on an enterprise that
covers so large a territory and involves so many and such various
activities. A chain of hospitals and dispensaries, manned in large
part by eager and devoted volunteers, an orphanage, an industrial
school, a fleet of boats—including the schooner George B. Cluett—a
Seamen’s Institute, a number of dwellings for the staff personnel,
the supplies of food and coal and surgical apparatus and medical
equipment—all these items impose a burden on the overtaxed time
and strength of the Doctor so considerable that it is not even
humane or moral to expect him to speak two or three times a day as
he does when he ought to be taking a well-earned vacation.
Countless thousands are eager to hear the man himself describe his
work, and there is usually a throng whenever and wherever he
appears, but to let him wear himself out in appealing for the means
to carry on is a waste of the enormous man-power of a great leader
of the age. He does not cavil or repine, but he ought to be saved
from his own willingness to overdo.
“I never put up a building without having the funds in hand,” he
declared. “But when it comes to work—I believe in beginning first
and asking afterwards. The support will somehow come, if there is
faith, but faint-heartedness means paralysis of effort.”
One of the most important producers and consumers of all Dr.
Grenfell’s institutions is the King George V. Seamen’s Institute at St.
John’s. The cornerstone of the four-story brick building was laid in
1911. Sir Ralph Williams (the Governor), Bowring Brothers, Job
Brothers, Harvey and Company, MacPherson Brothers and other loyal
and forward-looking citizens got behind the plan: and when the
stone was swung into place by wire from Buckingham Palace as King
George V. pressed the button, the sum of $175,000 was in hand.
The site contributed by Bowring Brothers was valued at $13,000.
The enumeration of beds occupied, meals served, baths taken,
games played, books loaned, films shown and lectures heard does
not begin to tell the story. Fishermen and sailormen ashore are
traditionally forlorn. Men from the outports who drift into St. John’s
are like country lads who come wide-eyed to a great city. It is not
morally so bad for them as it was ere prohibition came and clamped
the lid upon the gin-mills. But still, these are lonely men, friendless
men, with very little money: and the Institute has a helping hand
out for them, to befriend them from the moment they set foot on
shore. Moreover, there is a dormitory given over to the use of
outport girls: since it is seen that hard as things may be for Jack
ashore they are harder yet for sister Jill, who knows even less of the
great round world outside the bay and needs even more protection
than her brother.
The Institute at last is able to show a small balance on the right
side of the ledger. Since the first thought of those who ran it has
been service, they are satisfied to come out only a little better than
even. No charge of graft or profiteering lies here: and those who are
fed and housed and warmed find it “a little bit of heaven” to be
made so comfortable at an expense so small.
At the start, less than a decade ago, there were croakers who
said there would be but a slim and scattering patronage: but now
nearly all the beds are in use every night. In the dread influenza
year, 1918, the Institute was invaluable as an Emergency Hospital,
which treated 267 patients. The city hospital at St. John’s is small
and always overcrowded. If the Institute had not been available the
results of the epidemic would have been still more terrible. When in
February, 1918, the Florizel was wrecked on the coast between St.
John’s and Cape Race the survivors were brought here, and the
Institute also prepared the bodies of the dead for burial. And on
other occasions it has done good service.
Demobilized men of the Army and Navy coming into town from
the outports use the building as a clubhouse.
Since the high cost of living has not spared Newfoundland, the
rate for the young women who are permanent boarders has had to
be raised to $4.00 a week. In parts of Newfoundland that is a good
deal of money, but it is not much compared with what these girls
would have to pay in the absence of the Institute.
The successful operation of the Institute is an outstanding object-
lesson, and a source of particular satisfaction to its founder and chief
promoter. It has triumphantly answered and silenced the objections
of those who at the start declared that the only possible result would
be calamitous failure. It has survived the shock of the discovery that
some of its earlier administrators were unworthy of their charge; it
has outlived the era of struggle and set-back; it has so clearly
proved its place and its meaning in the community where it is
established that if it were destroyed the merchants themselves
would be prompt to undertake its replacement. It is as impressive a
monument as any to the enduring worth of the devoted labours of
Wilfred Thomason Grenfell, and as conspicuous a proof as could be
offered that his great work by land and sea deserves an Endowment
Fund.

Transcriber’s Notes:
Obvious punctuation and typesetting errors have been corrected
without note. Some illustrations have been moved slightly to keep
paragraphs intact.

[End of With Grenfell on the Labrador by Fullerton Waldo]

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