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Human Behavior Mgt-Chapter 1

The document provides an overview of Human Behavior Management, focusing on Organizational Behavior (OB), which studies human interactions within organizations. It outlines the goals, elements, benefits, history, and ethical considerations of OB, emphasizing the importance of people skills and personal growth for organizational effectiveness. Ethical issues such as conflicts of interest, fairness, and communication are also discussed, highlighting the moral principles that guide behavior in organizations.

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12 views4 pages

Human Behavior Mgt-Chapter 1

The document provides an overview of Human Behavior Management, focusing on Organizational Behavior (OB), which studies human interactions within organizations. It outlines the goals, elements, benefits, history, and ethical considerations of OB, emphasizing the importance of people skills and personal growth for organizational effectiveness. Ethical issues such as conflicts of interest, fairness, and communication are also discussed, highlighting the moral principles that guide behavior in organizations.

Uploaded by

aladin_ibrahim
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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JOJI ILAGAN CAREER CENTRE FOUNDATION, INC.

JOJI ILAGAN INTERNATIONAL SCHOOL OF HOTEL AND TOURISM MANAGEMENT


Leon Llido St., General Santos City 9500

HUMAN BEHAVIOR MANAGEMENT

Chapter 1
AN OVERVIEW OF HUMAN BEHAVIOR MANAGEMENT IN ORGANIZATIONS

WHAT IS HUMAN BEHAVIOR

Human Behavior refers to the physical actions of a person that can be seen or heard such as smiling or
whistling.

Human behavior in organizations is more appropriately referred to as Organizational Behavior (OB).

WHAT IS ORGANIZATIONAL BEHAVIOR

Organizational Behavior or OB may be defined as the study of human behavior in organization, of the
interaction between individuals and the organization, and of the organization itself.

GOALS OF OB

1. To explain behavior
2. To predict behavior
3. To control behavior

Figure 1 The Places Where the Person Exhibits His Behavior

The Person

Behavior

In the Organization
Out of the
Organization
THE ELEMENTS OF OB

1. People

The internal social system of the organization is composed of the people consisting of individual persons
and groups.

2. Structure

It defines the formal relationship of people in the organization.

3. Technology

It refers to the combination of resources, knowledge and techniques with which people work and affect
the task that they perform.

4. Environment

It refers to institutions or forces outside the organization that potentially affect the organization’s
performance.

THE BENEFITS OF STUDYING ORGANIZATIONAL BEHAVIOR (OB)

1. Development of people skills

There are two types of skills that a person will need to succeed in his chosen career:

1. The skill in doing his work


2. The skill in relating with people

2. Personal growth

Personal growth makes a person highly competitive in the workplace.

3. Enhancement of organizational and individual effectiveness

Effectiveness is a major attribute of successful organizations, as well as individuals.

4. Sharpening and refinement of common sense

People differ in the degree of common sense they possess.


A BRIEF HISTORY OF ORGANIZATIONAL BEHAVIOR (OB)

The origin of OB can be traced to the following:

1. The human relations approach

a. The scientific management approach by Frederick W. Taylor


b. The human relations approach by Elton Mayo and others.

2. The personality theories

a. Freud’s model
b. The behaviorist approach by Watson and Skinner
c. The humanist approach by Carl Rogers, Fritz Perls, and Abraham Maslow

ETHICS AND ORGANIZATIONAL BEHAVIOR

May an organization use whatever means, fair or foul, to achieve its objectives?

Is it alright for a firm to ask its employee to obtain confidential information through espionage regarding
the operations of a competitor?

Is it right for a business firm to adapt a policy of hiring only those who are members of a certain
religious sect?

Is it right for organizations to allow executives to play favorites in the workplace?

Should the propriety of such behaviors be the concern of organizations?

What is Ethics

Ethics refers to the set of moral choices a person makes based on what he or she ought to do.

Organizational Ethics are moral principles that define right and wrong behavior in organizations.

Ethical Behavior refers to behavior that is accepted as morally “good” and “right” as opposed to “bad”
and “wrong”.
Ethical Issues

1. Conflict of interest

A conflict of interest exists when a person is in the position of having to decide whether to advance the
interests of the organization or to operate in his or her own personal interest.

2. Fairness and honesty

People in the organizations are expected to be fair and honest.

3. Communication

People can become victims of organizations that provide false and misleading information about their
products or services.

4. Relationships within the organization

Within the organization, people may still be performing unethical acts.

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