TABLE OF CONTENTS

Module 1: Speaking Skills: Mastering the Art of Engaging Communication .............i

Copyright Page ................................................................................................................. ii

Introduction ..................................................................................................................... iii

Table of Contents ........................................................................................................... iv

Lesson 1: Introduction to Effective Communication.................................................1

What I need to know .......................................................................................1

Objectives......................................................................................................1

What I know (Task 1: Understand Me!) ..............................................................1

What’s In (Task 2: Arrange Me!) .................................................................. 2
What’s New (Task 3: Reflection) .................................................................. 2
What Is it ..................................................................................................... 3
What is Effective Communication ................................................................. 3
Do you read Me? (Barriers to Effective Communication) .............................. 4
Let’s Practice (Task 4: Guess the Pic!) ......................................................... 6
Four C’s of Effective Communication .......................................................... 7
Let’s Practice (Task 5: Who Am I?) .............................................................. 8
7 Components of Effective Communication .................................................. 9
Let's Sum it Up! (Summary) ....................................................................... 10
Task 6: (Effective Communication Case Study) .......................................... 11
Task 7: (Roundtable) ................................................................................. 11
Assessment (Post-Test)............................................................................. 13

Lesson 2: Verbal Communication Skills................................................................. 15

What I need to Know .................................................................................. 15

Objectives ................................................................................................. 15

Task 1: (Let’s Make up a Story) .................................................................. 15

 Pre-test ...................................................................................................... 16

What is it ................................................................................................... 17

What I have learned ................................................................................... 18

Task 2: Talk Time....................................................................................... 19

Task 3: Verbal Communication in action!..................................................... 19

Assessment .............................................................................................. 20

Lesson 3: Nonverbal Communication ................................................................... 22

What I Need to Know ................................................................................. 22

Objectives.................................................................................................. 22

What’s In (Task 1: Act Me, Guess Me!) ........................................................ 22

Pre-test...................................................................................................... 23

What is It? ................................................................................................. 25

Task 2 ....................................................................................................... 27

Task 3 ....................................................................................................... 27

Assignment................................................................................................ 29

Lesson 4: Use Appropriate Communication Styles in Various Situations ............. 30

What I need to know ................................................................................... 30

Objectives................................................................................................... 30

What’s In (Task 1: Let’s Try) ........................................................................ 30

Task 2 (Speak Up) ...................................................................................... 31

What is It? ................................................................................................. 32

What’s More (Task 3: It’s an Experiment!) .................................................... 34

Task 4 Practice! .......................................................................................... 34

What I have learned (Task 5: Time to try) ....................................................... 35

 Task 6 My Reflection................................................................................... 35

What can I do (Task 7: You Got this!)........................................................... 36

Task 7.1 Fill the blank space........................................................................ 36

Task 7.2 (Accept the challenge .................................................................... 37

Summary .................................................................................................... 38

Assessment................................................................................................ 38

Answers Key............................................................................................................ 41

References ............................................................................................................... 44