REPUBLIC OF KENYA

NATIONAL OCCUPATIONAL STANDARDS

FOR

A LIBRARY AND INFORMATION SCIENCE TECHNICIAN

LEVEL 6

TVET CDACC
P.O BOX 15745-00100
NAIROBI
First published 2019

Copyright © TVET CDACC

All rights reserved. No part of these National Occupational Standards may be

reproduced, distributed, or transmitted in any form or by any means, including
photocopying, recording, or other electronic or mechanical methods without the prior
written permission of the TVET CDACC, except in the case of brief quotations
embodied in critical reviews and certain other non-commercial uses permitted by
copyright law. For permission requests, write to the Council Secretary/CEO, at the
address below:

Council Secretary/CEO
TVET Curriculum Development, Assessment and Certification Council
P.O. Box 15745–00100 Nairobi, Kenya
Email: [email protected]

© TVET CDACC 2019 ii

 FOREWORD

The provision of quality education and training is fundamental to the Government’s

overall strategy for social economic development. Quality education and training will
contribute to achievement of Kenya’s development blueprint, Vision 2030 and
sustainable development goals.

Reforms in the education sector are necessary for the achievement of Kenya Vision
2030 and meeting the provisions of the Constitution of Kenya 2010. The education
sector had to be aligned to the Constitution of Kenya 2010 and this resulted to the
formulation of the Policy Framework for Reforming Education and Training
(Sessional Paper No. 4 of 2016). A key feature of this policy is the radical change in
the design and delivery of the TVET training. This policy document requires that
training in TVET be competency based, curriculum development be industry led,
certification be based on demonstration of competence and mode of delivery allows
for multiple entry and exit in TVET programmes.

These reforms demand that Industry takes a leading role in curriculum development to
ensure the curriculum addresses its competence needs. It is against this background
that these Occupational Standards were developed for developing a competency-
based curriculum for library and information science technician. These Occupational
Standards will also be the bases for assessment of an individual for competence
certification.

It is my conviction that these Occupational Standards will play a great role towards
development of competent human resource for the library and information science
sector’s growth and development.

PRINCIPAL SECRETARY, VOCATIONAL AND TECHNICAL TRAINING

MINISTRY OF EDUCATION

© TVET CDACC 2019 iii

 PREFACE

Kenya Vision 2030 aims to transform the country into a newly industrializing,
“middle-income country providing a high-quality life to all its citizens by the year
2030”. Kenya intends to create a globally competitive and adaptive human resource
base to meet the requirements of a rapidly industrializing economy through life-long
education and training. TVET has a responsibility of facilitating the process of
inculcating knowledge, skills and attitudes necessary for catapulting the nation to a
globally competitive country, hence the paradigm shift to embrace Competency Based
Education and Training (CBET).

The Technical and Vocational Education and Training Act No. 29 of 2013 and
Sessional Paper No. 4 of 2016 on Reforming Education and Training in Kenya,
emphasized the need to reform curriculum development, assessment and certification.
This called for a shift to CBET to address the mismatch between skills acquired
through training and skills needed by industry as well as increase the global
competitiveness of Kenyan labour force.

The TVET Curriculum Development, Assessment and Certification Council (TVET

CDACC), in conjunction with library and information science Sector Skills Advisory
Committee (SSAC) have developed these Occupational Standards for library and
information science technician. These standards will be the bases for development of
competency-based curriculum for library and information science technician.

The occupational standards are designed and organized with clear performance
criteria for each element of a unit of competency. These standards also outline the
required knowledge and skills as well as evidence guide.

I am grateful to the Council Members, Council Secretariat, library and information

science SSAC, expert workers and all those who participated in the development of
these Occupational Standards.

Prof. CHARLES M. M. ONDIEKI, PhD, FIET (K), Con. EngTech.

CHAIRMAN, TVET CDACC

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 ACKNOWLEDGMENT

These Occupational Standards were developed through combined effort of various

stakeholders from private and public organizations. I am thankful to the management
of these organizations for allowing their staff to participate in this course. I wish to
acknowledge the invaluable contribution of industry players who provided inputs
towards the development of these Standards.

I thank TVET Curriculum Development, Assessment and Certification Council

(TVET CDACC) for providing guidance on the development of these Standards. My
gratitude goes to library and information science Sector Skills Advisory Committee
(SSAC) members for their contribution to the development of these Standards. I
thank all the individuals and organizations who participated in the validation of these
Standards.

My gratitude also goes to the Ministry of Industrialization which enabled the

development of these Standards through the industry experts.

I acknowledge all other institutions which in one way or another contributed to the
development of these Standards.

CHAIRMAN
LIBRARY AND INFORMATION SCIENCE SECTOR SKILLS ADVISORY
COMMITTEE

© TVET CDACC 2019 v

TABLE OF CONTENT
FOREWORD................................................................................................................iii
PREFACE.....................................................................................................................iv
ACKNOWLEDGMENT................................................................................................v
ACRONYMS...............................................................................................................vii
KEY TO UNIT CODE...............................................................................................viii
OVERVIEW.................................................................................................................ix
BASIC UNITS OF COMPETENCY..........................................................................1
DEMONSTRATE COMMUNICATION SKILLS........................................................2
DEMONSTRATE NUMERACY SKILLS....................................................................6
DEMONSTRATE DIGITAL LITERACY..................................................................10
DEMONSTRATE ENTREPRENEURIAL SKILLS...................................................15
DEMONSTRATE EMPLOYABILITY SKILLS........................................................20
DEMONSTRATE ENVIRONMENTAL LITERACY................................................28
DEMONSTRATE OCCUPATIONAL SAFETY AND HEALTH PRACTICES.......35
COMMON UNITS OF COMPETENCY.................................................................41
DEMONSTRATE UNDERSTANDING OF PUBLISHING AND BOOK TRADE..42
CORE UNITS OF COMPETENCY.........................................................................47
PERFORM CATALOGUING ACTIVITIES..............................................................48
MAINTAIN INDUSTRY KNOWLEDGE..................................................................52
SEARCH LIBRARY AND INFORMATION DATABASES....................................56
ANALYZE INFORMATION RESOURCES..............................................................59
PROVIDE SUBJECT ACCESS..................................................................................62
MONITOR COMPLIANCE WITH COPYRIGHT AND LICENSE REQUIRMENT
......................................................................................................................................66
USE INTERGRATED LIBRARY MANAGEMENT SYSTEMS............................70
MANAGE RECORDS.................................................................................................73
CONSERVE AND PRESERVE LIBRARY MATERIALS........................................77

© TVET CDACC 2019 vi

ACRONYMS

KABSA : Kenya African Booksellers and Stationers Association

KPA : Kenya Publishers Association

CDACC : Curriculum Development Assessment and Certification Council

KNLS :Kenya National Library Services

CU : Curriculum

BC : Basic Competency

CC : Core Competency

CO : Common Units

KCSE : Kenya Certificate of Secondary Education

KNQA : Kenya National Qualifications Authority

OSHA : Occupation Safety and Health Act

PPE : Personal Protective Equipment

SSAC : Sector Skills Advisory Committee

TVET : Technical and Vocational Education and Training

SOP : Standard operating procedures

BUS : Business

OS : Occupational Standards

LIS : Library and information science

© TVET CDACC 2019 vii

KEY TO UNIT CODE

BUS/OS/LIS/BC/01/6

Industry or sector

Occupational Standards

Occupational area

Type of competency

Competency number

Competency level

© TVET CDACC 2019 viii

 OVERVIEW
The library and information science technician level 6 qualification consist of
competencies that a person must achieve to perform cataloguing activities, maintain
industry knowledge, search library and information databases, analyse information
resources, provide subject access, monitor compliance with copyright and license
requirements, use advanced functions of integrated library management systems
(ILMS) and manage record keeping framework

BASIC COMPETENCIES
Unit of Competency Code Unit of Competency Title
BUS/OS/LIS/BC/01/6 Demonstrate communication skills
BUS/OS/LIS/BC/02/6 Numeracy skills
BUS/OS/LIS/BC/03/6 Demonstrate digital literacy
BUS/OS/LIS/BC/04/6 Demonstrate entrepreneurial skills
BUS/OS/LIS/BC/05/6 Demonstrate employability skills
BUS/OS/LIS/BC/06/6 Demonstrate environmental literacy
BUS/OS/LIS/BC/07/6 Demonstrate occupational safety and health practices

COMMON COMPETENCIES
Unit of Competency Code Unit of Competency Title
BUS/OS/LIS/CC/01/6 Demonstrate understanding of publishing and book trade

CORE COMPETENCIES
Unit of Competency Code Unit of Competency Title
BUS/OS/LIS/CR/01/6 Perform cataloguing activities
BUS/OS/LIS/CR/02/6 Maintain industry knowledge
BUS/OS/LIS/CR/03/6 Search library and information databases
BUS/OS/LIS/CR/04/6 Analyze information resources
BUS/OS/LIS/CR/05/6 Provide subject access
BUS/OS/LIS/CR/06/6 Monitor compliance with copyright and license
requirements
BUS/OS/LIS/CR/07/6 Use integrated library management systems (ILMS)
BUS/OS/LIS/CR/08/6 Manage Records
BUS/OS/LIS/CR/09/6 Conserve and preserve library materials

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 BASIC UNITS OF COMPETENCY

© TVET CDACC 2018 1

 DEMONSTRATE COMMUNICATION SKILLS

UNIT CODE: BUS/OS/LIS/BC/01/6

UNIT DESCRIPTION
This unit covers the competencies required in meeting communication needs of
clients and colleagues; developing, establishing, maintaining communication
pathways and strategies. It also covers competencies for conducting interviews,
facilitating group discussion and representing the organization in various forums.

ELEMENTS AND PERFORMANCE CRITERIA

PERFORMANCE CRITERIA
ELEMENT
These are assessable statements which specify the
These describe the key outcomes
required level of performance for each of the elements.
which make the workplace function.
Bold and italicized terms are elaborated in the Range
1. Meet communication needs of 1.1 Specific communication needs of clients and
clients and colleagues. colleagues are identified and met.
1.2 Different approaches are used to meet communication
needs of clients and colleagues.
1.3 Conflict is addressed promptly and in a timely way
and in a manner which does not compromise the
standing of the organization.
2. Develop communication 2.1 Strategies for effective internal and external
strategies. dissemination of information are developed to meet
the organization’s requirements.
2.2 Special communication needs are considered in
developing strategies to avoid discrimination in the
workplace.
2.3 Communication strategies are analyzed, evaluated and
revised where necessary to make sure they are
effective.
3. Establish and maintain 3.1 Pathways of communication are established to meet
communication pathways. requirements of organization and workforce.
3.2 Pathways are maintained and reviewed to ensure
personnel are informed of relevant information.
4. Promote use of communication 4.1 Information is provided to all areas of the organization
strategies. to facilitate implementation of the strategy.
4.2 Effective communication techniques are articulated
and modelled to the workforce.
4.3 Personnel are given guidance about adapting
communication strategies to suit a range of contexts.

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 PERFORMANCE CRITERIA
ELEMENT
These are assessable statements which specify the
These describe the key outcomes
required level of performance for each of the elements.
which make the workplace function.
Bold and italicized terms are elaborated in the Range
5. Conduct interview. 5.1 A range of appropriate communication strategies are
employed in interview situations.
5.2 Records of interviews are made and maintained in
accordance with organizational procedures.
5.3 Effective questioning, listening and nonverbal
communication techniques are used to ensure that the
required message is communicated.
6. Facilitate group discussion. 6.1 Mechanisms which enhance effective group
interaction are defined and implemented.
6.2 Strategies which encourage all group members to
participate are used routinely.
6.3 Objectives and agenda for meetings and discussions
are routinely set and followed.
6.4 Relevant information is provided to the group to
facilitate outcomes.
6.5 Evaluation of group communication strategies is
undertaken to promote participation of all parties.
6.6 Specific communication needs of individuals are
identified and addressed.
7. Represent the organization. 7.1When participating in internal or external forums,
presentation is relevant, appropriately researched and
presented in a manner to promote the organization.
7.2 Presentation is clear and sequential and delivered
within a predetermined time.
7.3 Appropriate media is utilized to enhance presentation.
7.4 Differences in views are respected.
7.5 Written communication is consistent with
organizational standards.
7.6 Inquiries are responded to in a manner consistent with
organizational standards.

RANGE
This section provides work environment and conditions to which the performance
Criteria apply. It allows for different work environment and situations that will affect
performance.

Variable Range
Communication strategies  Language switch.
includes but not limited to:  Comprehension check.

© TVET CDACC 2018 3

  Repetition.
 Asking for confirmation.
 Paraphrase.
 Clarification request.
 Translation.
 Restructuring.
 Approximation.
 Generalization.
Effective group interaction  Identifying and evaluating what is occurring within an
includes but not limited to: interaction in a non-judgmental way.
 Using active listening.
 Deciding about appropriate words, behaviour.
 Putting together a response which is culturally appropriate.
 Expressing an individual perspective.
 Expressing own philosophy, ideology and background and
exploring its impact with relevance to communication.
Situations includes but not  Establishing rapport.
limited to:  Eliciting facts and information.
 Facilitating resolution of issues.
 Developing action plans.
 Diffusing potentially difficult situations.

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate the following skills:
 Effective communication.
 Active listening.
 Giving/receiving feedback.
 Interpretation of information.
 Role boundaries setting.
 Negotiation.
 Establishing empathy.
 Openness and flexibility in communication.
 Communication skills required to fulfil job roles as specified by the
organization.
 Writing communications strategy.
 Applying key elements of communications strategy.

Required Knowledge
The individual needs to demonstrate knowledge of:
 Communication process.
 Dynamics of groups and different styles of group leadership.

© TVET CDACC 2018 4

  Communication skills relevant to client groups.
 Flexibility in communication.
 Communication skills relevant to client groups.
 Key elements of communications strategy.

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical aspects of Assessment requires evidence that the candidate:

Competency 1.1 Developed communication strategies to meet the organization
requirements and applied in the workplace
1.2 Established and maintained communication pathways for effective
communication in the workplace
1.3 Used communication strategies involving exchanges of complex
oral information
2 Resource The following resources should be provided:
Implications 2.1 Access to relevant workplace or appropriately simulated
environment where assessment can take place
2.2 Materials relevant to the proposed activity or tasks
3 Methods of Competency in this unit may be assessed through:
Assessment 3.3 Direct Observation
3.4 Demonstration with Oral Questioning
3.5 Written Examination
4 Context of Competency may be assessed individually in the actual workplace or
Assessment through accredited institution
5 Guidance Holistic assessment with other units relevant to the industry sector,
information for workplace and job role is recommended.
assessment

© TVET CDACC 2018 5

 DEMONSTRATE NUMERACY SKILLS

UNIT CODE: BUS/OS/LIS/BC/02/6

UNIT DESCRIPTION
This unit describes the competencies required by a worker in order to apply a wide
range of mathematical calculations for work; apply ratios, rates and proportions to
solve problems; estimate, measure and calculate measurement for work; Use detailed
maps to plan travel routes for work; Use geometry to draw and construct 2D and 3D
shapes for work; Collect, organize and interpret statistical data; Use routine formula
and algebraic expressions for work and use common functions of a scientific
calculator

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required level of
outcomes which make up performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in the Range.
1. Apply a wide range of 1.1 Mathematical information embedded in a range of workplace
mathematical tasks and texts is extracted
calculations for work 1.2 Mathematical information is interpreted and comprehended
1.3 A range of mathematical and problem-solving processes are
select and used
1.4 Different forms of fractions, decimals and percentages are
flexibly used
1.5 Calculation performed with positive and negative numbers
1.6 Numbers are expressed as powers and roots and are used in
calculations
1.7 Calculations done using routine formulas
1.8 Estimation and assessment processes are used to check outcome
1.9 Mathematical language is used to discuss and explain the
processes, results and implications of the task
2. Use and apply ratios, 2.1 Information regarding ratios, rates and proportions extracted
rates and proportions for from a range of workplace tasks and texts
work 2.2 Mathematical information related to ratios, rate and proportions
is analyzed
2.3 Problem solving processes are used to undertake the task
2.4 Equivalent ratios and rates are simplified
2.5 Quantities are calculated using ratios, rates and proportions
2.6 Graphs, charts or tables are constructed to represent ratios, rates
and proportions
2.7 The outcomes reviewed and checked
2.8 Information is record using mathematical language and symbols
3. Estimate, measure and 3.1 Measurement information embedded in workplace texts and
calculate measurement tasks are extracted and interpreted
for work 3.2 Appropriate workplace measuring equipment are identified and

© TVET CDACC 2018 6

 selected
3.3 Accurate measurements are estimate and made
3.4 The area of 2D shapes including compound shapes are
calculated
3.5 The volume of 3D shapes is calculated using relevant formulas
3.6 Sides of right-angle triangles are calculated using Pythagoras’
theorem
3.7 conversions are performed between units of measurement
3.8 Problem solving processes are used to undertake the task
3.9 The measurement outcomes are reviewed and checked
3.10 Information is recorded using mathematical language and
symbols appropriate for the task
4. Use detailed maps to plan 4.1 Different types of maps are identified and interpreted
travel routes for work 4.2 Key features of maps are identified
4.3 Scales are identified and interpreted
4.4 Scales are applied to calculate actual distances
4.5 Positions or locations are determined using directional
information
4.6 Routes are planned by determining directions and calculating
distances, speeds and times
4.7 Information is gathered and identified, and relevant factors
related to planning a route checked
4.8 Relevant equipment is select and checked for accuracy and
operational effectiveness
4.9 Task is planned and recorded using specialized mathematical
language and symbols appropriate for the task
5. Use geometry to draw 2D 5.1 A range of 2D shapes and 3D shapes and their uses in work
shapes and construct 3D contexts is identified
shapes for work 5.2 Features of 2D and 3D shapes are named and described
5.3 Types of angles in 2D and 3D shapes are identified
5.4 Angles are drawn, estimated and measured using geometric
instruments
5.5 Angle properties of 2D shapes are named and identified
5.6 Angle properties are used to evaluate unknown angles in shapes
5.7 Properties of perpendicular and parallel lines are applied to
shapes
5.8 Understanding and use of symmetry is demonstrated
5.9 Understanding and use of similarity is demonstrated
5.10 The workplace tasks and mathematical processes required are
identified
5.11 2D shapes is drawn for work
5.12 3D shapes is constructed for work
5.13 The outcomes are reviewed and checked
5.14 Specialized mathematical language and symbols appropriate for
the task are used

© TVET CDACC 2018 7

 6. Collect, organize, and 6.1 Workplace issue requiring investigation are identified
interpret statistical data 6.2 Audience / population / sample unit is determined
for work 6.3 Data to be collected is identified
6.4 Data collection method is selected
6.5 Appropriate statistical data is collected and organized
6.6 Data is illustrated in appropriate formats
6.7 The effectiveness of different types of graphs are compared
6.8 The summary statistics for collected data is calculated
6.9 The results / findings are interpreted
6.10 Data is checked to ensure that it meets the expected results
and content
6.11 Information from the results including tables, graphs and
summary statistics is extracted and interpreted
6.12 Mathematical language and symbols are used to report
results of investigation
7. Use routine formula and 7.1 Understanding of informal and symbolic notation,
algebraic expressions for representation and conventions of algebraic expressions is
work demonstrated
7.2 Simple algebraic expressions and equations are developed
7.3 Operate on algebraic expressions
7.4 Algebraic expressions are simplified
7.5 Substitution into simple routine equations is done
7.6 Routine formulas used for work tasks are identified and
comprehended
7.7 Routine formulas are evaluated by substitution
7.8 Routine formulas transposed
7.9 Appropriate formulas are identified and used for work related
tasks
7.10 Outcomes are checked and result of calculation used
8. Use common functions 8.1 Required numerical information to perform tasks is located
of a scientific calculator 8.2 The order of operations and function keys necessary to solve
for work mathematical calculation are determined
8.3 Function keys on a scientific calculator are identified and used
8.4 Estimations are referred to check reasonableness of problem-
solving process
8.5 Appropriate mathematical language, symbols and conventions
are used to report results

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.

Variable Range

Geometry but not limited to:  Scale drawing

 Triangles
 Simple solid
 Round

© TVET CDACC 2018 8

  Square
 Rectangular
 Triangle
 Sphere
 Cylinder
 Cube
 Polygons
 Cuboids

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate the following skills:
 Applying Fundamental operations (addition, subtraction, division,
multiplication)
 Using calculator
 Using different measuring tools

Required knowledge
The individual needs to demonstrate knowledge of:
 Types of common shapes
 Differentiation between two dimensional shapes / objects
 Formulae for calculating area and volume
 Types and purpose of measuring instruments
 Units of measurement and abbreviations
 Fundamental operations (addition, subtraction, division, multiplication)
 Rounding techniques
 Types of fractions
 Different types of tables and graphs
 Meaning of graphs, such as increasing, decreasing, and constant value
 Preparation of basic data, tables

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.
1 Critical aspects of Assessment requires evidence that the candidate:
Competency 1.5 Performed Calculation involving positive and negative numbers
1.2 Used numbers expressed as powers and roots in calculations
1.3. Simplified rates and ratios
1.4 Constructed graphs, charts and tables to represent ratios, rates and
proportions
1.6 Calculated volume of 3D shapes using relevant formulas
1.7 Calculated sides of right-angle triangles using Pythagoras’ theorem
1.8 Applied scales in calculation of actual distances

© TVET CDACC 2018 9

 1.9 Planned routes by determining directions, distance calculation
speeds and time
1.10 Identified angles in 2D and 3D shapes
1.11 Used angle properties to evaluate unknown angles

1.12 Applied properties of perpendicular and parallel lines in shapes

construction

1.13 Collected and organized appropriate statistical data.

1.14 Simplified algebraic expressions
1.15 Identified and used appropriate formulas for work related tasks
1.16 Identified and used function keys of scientific calculator

2 Resource The following resources should be provided:

Implications 2.1 Access to relevant workplace or appropriately simulated
environment where assessment can take place
2.2 Materials relevant to the proposed activity or tasks

3 Methods of Competency in this unit may be assessed through:

Assessment 3.6 Direct Observation
3.7 Demonstration with Oral Questioning
3.8 Written Examination
4 Context of Competency may be assessed individually in the actual workplace or
Assessment through accredited institution
5 Guidance Holistic assessment with other units relevant to the industry sector,
information for workplace and job role is recommended.
assessment

DEMONSTRATE DIGITAL LITERACY

UNIT CODE: BUS/OS/LIS/BC/02/6

© TVET CDACC 2018 10

UNIT DESCRIPTION
This unit covers the competencies required to effectively use digital devices such as
smart phones, tablets, laptops and desktop PCs. It entails identifying and using digital
devices such as smart phones, tablets, laptops and desktop PCs for purposes of
communication, work performance and management at the work place.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required level of
outcomes which make up performance for each of the elements.
workplace functions. Bold and italicized terms are elaborated in the Range
1. Identify appropriate 1.1 Concepts of ICT are determined in accordance with computer
computer software equipment.
and hardware. 1.2 Classifications of computers are determined in accordance with
manufacturer’s specification.
1.3 Appropriate computer software is identified according to
manufacturer’s specification.
1.4 Appropriate computer hardware is identified according to
manufacturer’s specification.
1.5 Functions and commands of operating system are determined in
accordance with manufacturer’s specification.
2. Apply security 2.1 Data security and privacy are classified in accordance with the
measures to data, prevailing technology.
hardware, and 2.2 Security threats are identified, and control measures are applied in
software in accordance with laws governing protection of ICT.
automated 2.3 Computer threats and crimes are detected.
environment. 2.4 Protection against computer crimes is undertaken in accordance with
laws governing protection of ICT.
3. Apply computer 3.1 Word processing concepts are applied in resolving workplace tasks,
software in solving report writing and documentation.
tasks 3.2 Word processing utilities are applied in accordance with workplace
procedures.
3.3 Worksheet layout is prepared in accordance with work procedures.
3.4 Worksheets are built, and data manipulated in the worksheets in
accordance with workplace procedures.
3.5 Continuous data manipulated on worksheet is undertaken in accordance
with work requirements
3.6 Database design and manipulation is undertaken in accordance with
office procedures.
3.7 Data sorting, indexing, storage, retrieval and security is provided in
some health ministry accordance with workplace procedures.
4. Apply internet and 4.1 Electronic mail addresses are opened and applied in workplace
email in communication in accordance with ORGANIZATION ICT policy.
communication at 4.2 Office internet functions are defined and executed in accordance with

© TVET CDACC 2018 11

ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required level of
outcomes which make up performance for each of the elements.
workplace functions. Bold and italicized terms are elaborated in the Range
workplace. office procedures.
4.3 Network configuration is determined in accordance with office
operations procedures.
4.4 Security measures are put in place in line with the organization’s ICT
policy
4.5 Official World Wide Web is installed and managed according to
workplace procedures.
5. Apply Desktop 5.1 Desktop publishing functions and tools are identified in accordance
publishing in official with manufactures specifications.
assignments. 5.2 Desktop publishing tools are developed in accordance with work
requirements.
5.3 Desktop publishing tools are applied in accordance with workplace
requirements.
5.4 Typeset work is enhanced in accordance with workplace standards.
6. Prepare presentation 6.1 Types of presentation packages are identified in accordance with office
packages. requirements.
6.2 Slides are created and formulated in accordance with workplace
procedures.
6.3 Slides are edited and run in accordance with work procedures.
6.4 Slides and handouts are printed according to work requirements.

© TVET CDACC 2018 12

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.

Variable Range
Appropriate computer A collection of instructions or computer tools that enable the user
software includes but not to interact with a computer, its hardware, or perform tasks.
limited to:

Appropriate computer Collection of physical parts of a computer system such as;

hardware  Computer case, monitor, keyboard, and mouse
 All the parts inside the computer case, such as the hard disk
drive, motherboard and video card.
Data security and privacy  Confidentiality of data.
includes but not limited to:  Cloud computing.
 Authenticity
 Availability
 Integrity
 Non-repudiation
 Integrity-but-curious data surfing.
Security and control  Counter measures against cyber terrorism.
Measures includes but not  Risk reduction.
limited to:  Cyber threat issues.
 Risk management.
 Pass-wording.
 Authorization
 Encryption
Security threats includes but  Cyber terrorism.
not limited to:  Hacking.

Word processing concepts  Using a special program to create, edit and print documents.
includes but not limited to:

Network configuration  Organizing and maintaining information on the components of

includes but not limited to: a computer network.

© TVET CDACC 2018 13

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit of competency.
Required Skills
The individual needs to demonstrate the following skills:
 Analytical skills.
 Interpretation.
 Typing.
 Communication.
 Computing applying arithmetic operations.
 Basic ICT skills.

Required Knowledge
The individual needs to demonstrate knowledge of:
 Functions of computer software and hardware.
 Data security and privacy.
 Computer security threats and control measures.
 Technology underlying cyber-attacks and networks.
 Cyber terrorism and computer crimes.
 Detection and protection of computer crimes.
 Laws governing protection of ICT.
 Functions and concepts of word processing.
 Documents and tables creation and manipulations.
 Mail merging.
 Word processing utilities.
 Spread sheets;
 Meaning, formulae, function and charts, uses and layout.
 Data formulation, manipulation and application to cells.
 Database;
 Database design, data manipulation, sorting, indexing, storage retrieval and
security
 Desktop publishing;
 Designing and developing desktop publishing tools.
 Manipulation of desktop publishing tools.
 Enhancement of typeset work and printing documents.
 Presentation Packages;
 Types of presentation packages.
 Creating, formulating, running, editing, printing and presenting slides and
handouts.
 Networking and Internet;
 Computer networking and internet.
 Electronic mail and World Wide Web.
 Emerging trends and issues in ICT;
 Identify and integrate emerging trends and issues in ICT.
 Challenges posed by emerging trends and issues.

© TVET CDACC 2018 14

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.
1. Critical Aspects of Assessment requires evidence that the candidate:
Competency. 1.1 Identified and controlled security threats.
1.2 Detected and protected computer crimes.
1.3 Applied word processing in office tasks.
1.4 Designed, prepared work sheet and applied data to the cells in
accordance to workplace procedures.
1.5 Opened electronic mail for office communication as per workplace
procedure.
1.6 Installed internet and World Wide Web for office tasks in accordance
with office procedures.
1.7 Integrated emerging issues in computer ICT applications.
1.8 Applied laws governing protection of ICT.
2. Resource 2.1 Tablets.
Implications. 2.2 Laptops.
2.3 Desktop PCs.
2.4 Desktop computer.
2.5 Calculator.
2.6 Internet.
2.7 Smart phone.
2.8 Operations Manuals.
3. Methods of Competency may be assessed through:
Assessment. 3.1 Written Test.
3.2 Demonstration.
3.3 Practical assignment.
3.4 Interview/Oral Questioning.
3.5 Demonstration.
4. Context of Competency may be assessed in an off and on the job setting.
Assessment.
5. Guidance Holistic assessment with other units relevant to the industry sector,
information for workplace and job role is recommended.
assessment.

© TVET CDACC 2018 15

 DEMONSTRATE ENTREPRENEURIAL SKILLS

UNIT CODE: BUS/OS/LIS/BC/03/6

UNIT DESCRPTION
This unit covers the outcomes required to build and develop the enterprise to be more
competitive within a changing business environment, specifically responding to
consumer demands while maintaining product quality and accessibility, building a
customer base and employee motivation.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
1. Develop business 1.1 Business innovation strategies are determined in
Innovative strategies. accordance with the organization strategies.
1.2 Business innovation strategies are implemented for
the purpose of business growth.
1.3 Track record and normative capability profile of
enterprise and similar businesses are reviewed and
considered in setting strategic directions.
1.4 Strengths, weaknesses, opportunities and threats are
considered when developing new ideas,
approaches, goals and directions.
1.5 Decisions about enterprise strategies/directions are
made after careful consideration of all relevant
information.
1.6 Business/corporate plan is developed that sets out
tactics, resource implications, timeframes,
production and sales target.
2. Develop new products/ 2.1 Alternative product/service offerings are canvassed
markets. and studied for feasibility.
2.2 Potential and new sources/sellers of supplies and
raw materials are identified and canvassed.
2.3 Target markets and buyers are identified and
surveyed as to their preferences and brand loyalties.
3. Expand customers and 3.1 Enterprise is built up and sustained through
product lines responsiveness to market demands and the
regulatory environment.
3.2 Competitive advantage of existing products and
services is maintained/ enhanced through responsive
advocacies and strategies.
3.3 Constant listening to stakeholder/client feedback is
ensured to maintain loyal client base.
4. Motivate staff/workers. 4.1 Regular dialogue is established and maintained in all

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 ELEMENT PERFORMANCE CRITERIA
levels and relevant sections of the enterprise.
4.2 Flow of communications in both directions is
encouraged.
4.3 Helpful mechanisms and benefits are implemented.
4.4 Issues/problems are proactively resolved through
win-win solutions wherever practicable.
5. Expand employed 5.1 Capital employed in business is continuously
capital base. reviewed as per the strategic plan.
5.2 Business share holdings are reviewed in accordance
with the type of business.
5.3 Capital employed is expanded according to
organization procedures.
5.4 Types of shares are determined according to
strategic plan.
5.5 Shares diversification process is undertaken as per
office procedures.
5.6 Role of shareholders is determined and implemented
in accordance organization procedures.
6. Undertake county/ 6.1 Regions for expansion are continuously reviewed in
regional business accordance with strategic plan and company’s
expansion. expansion plan.
6.2 County business regulations are reviewed and
adhered to in accordance with set procedures.
6.3 Regional laws and regulations are adhered to in
accordance with set procedures.
6.4 County/regional business expansion is undertaken in
accordance with organization’s growth/ expansion
plan.

© TVET CDACC 2018 17

RANGE
This section provides work environment and conditions to which the performance
criteria apply. It allows for different work environment and situations that will affect
performance.
Variable Range
 Strategic directions  Business continuity and succession
includes but not limited  Resource access security.
to:  Core competencies development.
 New developments e.g. technological change, new
products.
 Business/Corporate  Action steps and responsibilities of departments and
plan includes but not individual workers.
limited to:  Resource requirements and budget.
 Tactics and strategies to achieve objectives.
 Helpful mechanisms
 Wage and non-wage benefits.
includes but not limited
 Employee awards and recognition systems.
to:
 Employee rights and welfare policies.
 Full-disclosure/transparency policies.

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate the following skills:
 Assessing a range of alternative products and strategies.
 Critically analyzing information, summarizing and making sense of previous
and current market trends.
 Identifying changing consumer preferences and demographics.
 Ensuring quality consistency.
 Reducing lead time to product/service delivery.
 Managing operations/ production.
 Using formal problem-solving procedures, e. g., root-cause analysis, and six-
sigma.
 Communication skills.
 Applying motivational principles, e. g., positive stroking, and behavior
modification.
 Assessing a range of alternatives rather than choosing the easiest option.
 Achieving ownership and credibility for the enterprise vision.
 Critically analyzing information, summarizing and making sense of previous
and current market trends.
 Developing solutions and practical strategies.

© TVET CDACC 2018 18

Required Knowledge
The individual needs to demonstrate knowledge of:
 Features and benefits of common operational practices, e. g., continuous
improvement (kaizen), waste elimination.
 Conflict resolution.
 Health, safety and environment (HSE) principles and requirements.
 Public-relations strategies.
 Basic cost-benefit analysis.
 Basic financial management.
 Business strategic planning.
 Impact of change on individuals, groups and industries.
 Employee assistance.
 Government and regulatory processes.
 Local and international market trends.
 Product promotion strategies.
 Mechanisms in the enterprise.
 Market and feasibility studies.
 Local and global supply chains business models and strategies.
 Government and regulatory processes
 Local and international business environment.
 Concepts of change management.
 Relevant developments in other industries.
 Capital employed.
 Regional/ County business expansion.
 Innovation in business.

© TVET CDACC 2018 19

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Aspects of Assessment requires evidence that the candidate:

Competency 1.1 Demonstrated ability to maintain a profitable and stable
enterprise as shown by stakeholder feedback, employee
testimonies and company financial statements
1.2 Demonstrated ability to conceptualize and plan a
micro/small enterprise
1.3 Demonstrated ability to manage/operate a micro/small-
scale business
1.4 Demonstrated basic marketing skills
2. Resource The following resources should be provided:
Implications. 2.1 Interview guide for entrepreneurs.
2.2 Enterprise workers and third parties.
2.3 Materials and location relevant to the proposed
activity and tasks.
3. Methods of 1.1 Case problems.
Assessment. 1.2 Interview.
1.3 Portfolio.
1.4 Third party reports.
4. Context of 4.1 Competency may be assessed in workplace or in a
Assessment. simulated workplace setting.
4.2 Assessment shall be observed while tasks are being
undertaken whether individually or in-group.
5. Guidance information Holistic assessment with other units relevant to the
for assessment. industry sector, workplace and job role is recommended.

© TVET CDACC 2018 20

 DEMONSTRATE EMPLOYABILITY SKILLS

UNIT CODE: BUS/OS/LIS/BC/04/6

UNIT DESCRIPTON
This unit covers competencies required to demonstrate employability skills. It
involves competencies for exuding self-awareness and dealing with everyday life
challenges; demonstrating critical safe work habits and leading a workplace team;
planning and organizing work activities; applying learning, creativity and
innovativeness in workplace functions; pursuing professional growth and managing
time effectively in the workplace.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required level
outcomes which make up of performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in the Range
1. Develop self-awareness 1.1 Personal vision, mission and goals are formulated based on
and understanding of potential and in relation to organization objectives.
every day demands and 1.2 Emotions are managed as per workplace requirements.
challenges in the 1.3 Thoughts, feelings and beliefs are expressed in direct, honest
workplace. and appropriate ways.
1.4 Feelings are shared with others according to personal issues
for healthy relations.
1.5 Individual performance is evaluated and monitored according
to the agreed targets.
1.6 Assertiveness is developed and maintained based on the
requirements of the job.
1.7 Own ideas and visions that generates excitement, enthusiasm
and commitment are articulated.
1.8 Accountability and responsibility for own actions are
demonstrated.
1.9 Self-esteem and a positive self-image are developed and
maintained.
2. Demonstrate critical 2.1 Stress is managed at the workplace in accordance with
safe work habits for workplace procedures.
employees in the 2.2 Punctuality and time consciousness is demonstrated in line
workplace. workplace policy.
2.3 Personal objectives are integrated with organization goals in
accordance with organization’s strategic plan.
2.4 Resources are effectively utilized in accordance with
workplace policy.

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ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required level
outcomes which make up of performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in the Range
2.5 Work priorities are set and met in according to workplace
procedures.
2.6 Leisure time is recognized and used productively in line with
organization policy.
2.7 Abstinence from drug and substance abuse is demonstrated
as per workplace policy.
2.8 Awareness of HIV and AIDS is demonstrated in line with
workplace requirements.
2.9 Safety consciousness is demonstrated in the workplace based
on organization safety policy.
2.10 Emerging issues are dealt with in accordance with
organization policy.
3. Lead a workplace team. 3.1 Role and objectives of the team are determined in
accordance workplace policy.
3.2 Team parameters and relationships are identified according
to set rules and regulations.
3.3 Individual responsibilities are identified in accordance with
work procedures.
3.4 Effective and appropriate forms of communication in a team
are established according to office policy.
3.5 Business communication is carried out as per workplace
place policy and requirements of the job.
3.6 Team activities are complemented in accordance with office
procedures.
3.7 Team building activities are planned for in line with
organization policy.
3.8 Conflicts are resolved between team members in line with
organization rules and regulations.
3.9 Gender mainstreaming is undertaken in accordance with set
regulations.
3.10 Human rights are adhered to in accordance with existing
protocol.
3.11 Healthy relationships are developed and maintained for
harmonious co-existence in line with workplace.
4. Plan and organize 4.1. Work schedules are developed for accomplishing given tasks
work. within the set time lines and based on workplace policy.
4.2 Time is managed achieve workplace set goals and objectives.
4.3 Clear project goals and deliverables are established
according to company set policies and regulations.
4.4 Resources are mobilized, allocated and utilized to meet

© TVET CDACC 2018 22

ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required level
outcomes which make up of performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in the Range
project goals and deliverables.
4.5 Work activities are monitored and evaluated in line with
organization procedures.
4.6 Situations that require decision making are identified within
the work place and decision made in accordance with
workplace policy.
4.7 Steps required in making effective decisions are applied
within the workplace.
4.8 Problems arising in the course of working are identified and
solved or reported according the workplace policies and
procedures.
4.9 Values required in problem solving process are demonstrated
at the work place.
4.10 Situations within the workplace that require negotiation
identified and negotiations done to create win-win situations.
4.11Negotiation techniques are developed and applied at
workplace to meet clientele’s satisfaction and organizations’
objectives.
5. Maintain professional 5.1 Personal training needs are assessed and identified in line
growth and with the requirements of the job.
development in the 5.2 Training and career opportunities are identified and availed
workplace. based on job requirements.
5.3 Resources for training are mobilized and allocated based
organizations skills needs.
5.4 Licensees and certifications relevant to job and career are
obtained and renewed.
5.5 Personal growth is pursued towards improving the
qualifications set for the profession.
5.6 Work priorities and commitments are managed based on
requirement of the job and workplace policy.
5.7 Recognitions are sought as proof of career advancement in
line with professional requirements.
6. Demonstrate learning, 6.1 Time and effort is invested in learning new skills based job
creativity and requirements.
innovativeness in the 6.2 Willingness to learn in different context is demonstrated
workplace based on available learning opportunities arising in the
workplace.
6.3 Learning opportunities are sought and allocated based on job
requirement and in line with organization policy.
6.4 Application of learning is demonstrated in both technical and

© TVET CDACC 2018 23

ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required level
outcomes which make up of performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in the Range
non-technical aspects based on requirements of the job.
6.5 Application of a range of basic IT skills is demonstrated
based on requirements of the job.
6.6 Awareness of Occupational Health and Safety procedures
are demonstrated in use of technology in the workplace.
6.7 Initiative is taken to create more effective and efficient
processes and procedures in line with workplace policy.
6.8 New systems are developed and maintained in accordance
with the requirements of the job.
6.9 Opportunities that are not obvious are identified and
exploited in line with organization objectives.
6.10 Opportunities for performance improvement are identified
proactively in area of work.
6.11 Awareness of personal role in workplace innovation is
demonstrated.

RANGE
This section provides work environment and conditions to which the performance
criteria apply. It allows for different work environment and situations that will affect
performance.
Range Variable
May includes but not limited to:
Drug and substance Commonly abused
abuse includes but not  Alcohol.
limited to:  Tobacco.
 Miraa.
 Over-the-counter drugs.
 Cocaine.
 Bhang.
 Glue.
Feedback includes but  Verbal.
not limited to:  Written.
 Informal.
 Formal.
Clients includes but not  New clients.
limited to:  Existing clients.
 Internal clients.
 External clients.
Relationships includes  Man/Woman.
but not limited to:

© TVET CDACC 2018 24

 Range Variable
May includes but not limited to:
:  Trainer/trainee.
 Employee/employer.
 Client/service provider.
 Husband/wife.
 Boy/girl.
 Parent/child.
 Sibling relationships.
Communication  Written.
methods includes but not  Talk/presentation.
limited to:  Video.
 Audio.
 Graphical.
 Modelling.
Team includes but not  Small work group.
limited to:  Staff in a section/department.
 Inter-agency group.
Personal growth  Growth in the job.
includes but not limited  Career mobility.
to:  Gains and exposure the job gives.
 Net workings.
 Benefits that accrue to the individual as a result of noteworthy
performance.
Personal objectives  Long term.
includes but not limited  Short term.
to:  Broad.
 Specific.
Trainings and career  Participation in training programs;
Opportunities includes but Technical.
not limited to: Supervisory.
Managerial.
Continuing Education.
 Serving as Resource Persons in conferences and workshops
Resource includes but  Human.
not limited to:  Financial.
 Technology;
 Hardware.
 Software.
Innovation includes but  New ideas.
not limited to:  Original ideas.
 Different ideas.
 Methods/procedures.

© TVET CDACC 2018 25

 Range Variable
May includes but not limited to:
 Processes.
 New tools.
Emerging issues  Terrorism.
includes but not limited  Social media.
to:  National cohesion.
 Open offices.

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate the following skills:
 Personal hygiene practices.
 Intra and Interpersonal skills.
 Communication skills.
 Knowledge management.
 Interpersonal skills.
 Critical thinking skills.
 Observation skills.
 Organizing skills.
 Negotiation skills.
 Monitoring skills.
 Evaluation skills.
 Record keeping skills.
 Problem solving skills.
 Decision making skills.
 Resource utilization skills.
 Resource mobilization skills.

Required Knowledge
The individual needs to demonstrate knowledge of:
 Work values and ethics.
 Company policies.
 Company operations, procedures and standards.
 Occupational Health and safety procedures.
 Fundamental rights at work.
 Personal hygiene practices.
 Workplace communication.
 Concept of time.
 Time management.
 Decision making.
 Types of resources.

© TVET CDACC 2018 26

  Work planning.
 Resources and allocating resources.
 Organizing work.
 Monitoring and evaluation.
 Record keeping.
 Workplace problems and how to deal with them.
 Negotiation.
 Assertiveness.
 Team work.
 Gender mainstreaming.
 HIV and AIDS.
 Drug and substance abuse.
 Leadership.
 Safe work habits
 Professional growth and development.
 Technology in the workplace.
 Learning.
 Creativity.
 Innovation.
 Emerging issues;
 Social media.
 Terrorism.
 National cohesion.

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.
1. 2. Critical aspects of Assessment requires evidence that the candidate:
Competency 1.1 Attained job targets within key result areas.
1.2 Maintained intra- and inter-personal relationship in the course of
managing oneself.
1.3 Completed trainings and career progression opportunities in time.
1.4 Was punctual and time conscious.
1.5 Acquired and maintained licenses and/or certifications required for the
job.
1.6 Planned and organized resources to achieve organization goals and
objectives.
1.7 Monitored and evaluated work activities.
1.8 Identified, analysed and solved problem arising in the course of
working.
1.9 Was conscious of health & safety while carrying out work functions.
1.10 Maintained a mentorship and coaching program for employees.

© TVET CDACC 2018 27

 1.11 Innovatively made work processes and procedures more efficient.
1.12 Mainstreamed gender issues in the workplace.
1.13 Build a strong team of workers in the workplace.
1.14 Sought and allocated learning opportunities and resources in the
workplace.
1.15 Demonstrated awareness of HIV and AIDS.
1.16 Abstained from drug and substance abuse.
1.17 Demonstrated ability to cope with emerging issues.
3. 4. Resource The following resources should be provided:
Implications 2.1 Workplace or assessment location
2.2 Case studies/scenarios
5. 6. Methods of Competency in this unit may be assessed through:
Assessment 3.1. Oral Interview
3.2. Observation
3.3. Third Party Reports
3.4. Written exam
7. 8. Context of 8.1 Competency may be assessed in workplace or in a simulated
Assessment workplace setting
8.2 Assessment shall be observed while tasks are being undertaken
whether individually or in-group
9. Guidance Holistic assessment with other units relevant to the industry sector,
information for workplace and job role is recommended.
assessment

© TVET CDACC 2018 28

 DEMONSTRATE ENVIRONMENTAL LITERACY

UNIT CODE: BUS/OS/LIS/BC/05/6

UNIT DESCRIPTION
This unit specifies the competencies required to follow procedures for environmental
hazard control, follow procedures for environmental pollution control, comply with
workplace sustainable resource use, evaluate current practices in relation to resource
usage, develop and adhere to environmental protection
principles/strategies/guidelines, analyse resource use, develop resource conservation
plans and implement selected plans.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in the Range
1. Control environmental 1.1 Storage methods for environmentally hazardous materials
hazard. are strictly followed according to environmental
regulations and OSHS.
1.2 Disposal methods of hazardous wastes are followed at all
times according to environmental regulations and OSHS.
1.3 PPE is used according to OSHS.
2. Control environmental 2.1 Environmental pollution control measures are compiled
Pollution control. following standard protocol.
2.2 Procedures for solid waste management are observed
according Environmental Management and Coordination
Act 1999.
2.3 Methods for minimizing noise pollution complied
following environmental regulations.
3. Demonstrate sustainable 3.1 Methods for minimizing wastage are complied with.
resource use. 3.2 Waste management procedures are employed following
principles of 3Rs (Reduce, Reuse, and Recycle).
3.3 Methods for economizing or reducing resource
consumption are practiced.
4. Evaluate current practices 4.1 Information on resource efficiency systems and procedures
in relation to resource are collected and provided to the work group where
usage. appropriate.
4.2 Current resource usage is measured and recorded by
members of the work group.
4.3 Current purchasing strategies are analyzed and recorded
according to industry procedures.

© TVET CDACC 2018 29

ELEMENT PERFORMANCE CRITERIA
These describe the key These are assessable statements which specify the required
outcomes which make up level of performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in the Range
4.4 Current work processes to access information and data is
analyzed following enterprise protocol.
5. Identify Environmental 5.1 Environmental legislations/conventions and local
legislations/conventions for ordinances are identified according to the different
environmental concerns. environmental aspects/impact
5.2 Industrial standard/environmental practices are described
according to the different environmental concerns
6. Implement specific 6.1 Programs/Activities are identified according to
environmental programs. organizations policies and guidelines.
6.2 Individual roles/responsibilities are determined and
performed based on the activities identified.
6.3 Problems/constraints encountered are resolved in
accordance with organizations’ policies and guidelines
6.4 Stakeholders are consulted based on company guidelines
7. Monitor activities on 7.1 Activities are periodically monitored and Evaluated
Environmental according to the objectives of the environmental program.
protection/Programs. 7.2 Feedback from stakeholders are gathered and considered in
Proposing enhancements to the program based on
consultations.
7.3 Data gathered are analyzed based on Evaluation
requirements.
7.4 Recommendations are submitted based on the findings
7.5 Management support systems are set/ established to sustain
and enhance the program.
7.6 Environmental incidents are monitored and reported to
concerned/ proper authorities.
8. Analyse resource use. 8.1. All resource consuming processes are Identified
8.2. Quantity and nature of Resource consumed is
determined
8.3. Resource flow is analyzed through different parts of the
process.
8.4. Waste is classified for possible source of resources.
9. Develop resource 9.1. Efficiency of use/conversion of resources is determined
Conservation plans. following industry protocol.
9.2. Causes of low efficiency in use of resources are
determined based on industry protocol.
9.3. Plans for increasing the efficiency of resource use are
developed based on findings.

© TVET CDACC 2018 30

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.

Variable Range
PPE includes but not limited to:  Mask.
 Gloves.
 Goggles.
 Safety hat.
 Overall.
 Hearing protector.
Environmental pollution  Methods for minimizing or stopping spread and
Control measures includes but not ingestion of airborne particles.
limited to:  Methods for minimizing or stopping spread and
ingestion of gases and fumes.
 Methods for minimizing or stopping spread and
ingestion of liquid wastes.
Wastes includes but not limited to:  Unnecessary waste.
 Necessary waste.
Waste management Procedures  Sorting.
includes but not limited to:  Storing of items.
 Recycling of items.
 Disposal of items.
Resources includes but not limited  Electric.
to:  Water.
 Fuel.
 Telecommunications.
 Supplies.
 Materials.
Workplace environmental hazards  Biological hazards.
includes but not limited to:  Chemical and dust hazards.
 Physical hazards.
Organizational systems and  Supply chain, procurement and purchasing.
procedures includes but not limited  Quality assurance.
to:  Making recommendations and seeking approvals.
Legislations/Conventions includes  EMCA 1999.
but not limited to:  Montreal Protocol.
 Kyoto Protocol.

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Variable Range
Environmental aspects/impacts  Air pollution.
includes but not limited to:  Water pollution.
 Noise pollution.
 Solid waste.
 Flood control.
 Deforestation/Denudation.
 Radiation/Nuclear /Radio Frequency/ Microwaves.
 Situation.
 Soil erosion (e.g. Quarrying, Mining, etc.).
 Coral reef/marine life protection.
Industrial standards /Environmental  ISO standards.
practices includes but not limited  Company environmental management systems
to:  (EMS)
Periodic includes but not limited to:  Hourly.
 Daily
 Weekly
 Monthly
 Quarterly
 Yearly
Programs/Activities includes but  Waste disposal (on-site and off-site).
not limited to:  Repair and maintenance of equipment.
 Treatment and disposal operations.
 Clean-up activities.
 Laboratory and analytical test.
 Monitoring and evaluation.
 Environmental advocacy programs.

© TVET CDACC 2018 32

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate the following skills:
 Following storage methods of environmentally hazardous materials.
 Following disposal methods of hazardous wastes.
 Practicing OSHS.
 Complying with environmental pollution control.
 Observing solid waste management.
 Complying with methods of minimizing noise Pollution.
 Complying with methods of minimizing wastage.
 Economizing resource consumption.
 Listing of resources used.
 Measuring current usage of resources.
 Identifying and reporting workplace environmental hazards.
 Conveying all environmental issues.
 Following environmental regulations.
 Identifying environmental regulations.
 Assessing procedures for assessing compliance.
 Collecting information on environmental and resource efficiency systems and
procedures and providing information to the work group.
 Measuring and recording current resource usage.
 Analysing and recording current purchasing strategies.
 Analysing current work processes to access information and data and assisting
identifying areas for improvement.
 Analysing resource flow.
 Determining efficiency of use/conversion of resources.
 Determining causes of low efficiency of use.
 Developing plans for increasing the efficiency of resource use.
 Checking resource use plans.
 Complying with regulations/licensing requirements.
 Determining benefit/cost of plans.
 Ranking proposals based on benefit/cost compared to limited resources.
 Checking proposals meet regulatory requirements.
 Monitoring implementation.
 Checking new resource usage.

Required Knowledge
The individual needs to demonstrate knowledge of:
 Storage methods of environmentally hazardous materials.
 Disposal methods of hazardous wastes.
 Usage of PPE Environmental regulations.

© TVET CDACC 2018 33

  OSHS.
 Types and control measures of environmental pollution.
 Types of solid wastes and solid waste management.
 Types and methods of minimizing noise pollution.
 Methods of minimizing wastage and procedures of waste management.
 Economizing of resource consumption.
 Principle of 3Rs.
 Types of resources.
 Techniques in measuring current usage of resources.
 Calculating current usage of resources.
 Types of workplace environmental hazards.
 Environmental regulations applying to the enterprise.
 Procedures for assessing compliance with environmental regulations.
 Collection of information on environmental and resource efficiency systems and
procedures.
 Measurement and recording of current resource usage
 Analysis and recording of current purchasing strategies.
 Analysis current work processes to access information and data
 Identification of areas for improvement.
 Resource consuming processes.
 Determination of quantity and nature of resource consumed
 Analysis of resource flow of different parts of the resource flow process.
 Use/conversion of resources.
 Causes of low efficiency and methods of increasing the efficiency resource use.
 Inspection of resource use plans
 Regulations/licensing requirements
 Determine benefit/cost for alternative resource sources.
 Benefit/costs for different alternatives.
 Components and Criteria of ranking proposals
 Regulatory requirements.
 Proposals for improving resource efficiency.
 Implementation of resource efficiency plans.
 Procedures in monitor implementation.
 Adjustments of implementation plan.
 Inspection of new resource usage.

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EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.
1.Critical aspects Assessment requires evidence that the candidate:
of competency 1.1 Controlled environmental hazard.
1.2 Controlled environmental pollution.
1.3 Demonstrated sustainable resource use.
1.4 Evaluated current practices in relation to resource usage.
1.5 Demonstrated knowledge of environmental legislations and
local ordinances according to the different environmental
issues /concerns.
1.6 Described industrial standard environmental practices
according to the different environmental issues/concerns.
1.7 Resolved problems/ constraints encountered based on
management standard procedures.
1.8 Implemented and monitored environmental practices on a
periodic basis as per company guidelines.
1.9 Recommended solutions for the improvement of the program
1.10 Monitored and reported to proper authorities any
environmental incidents.
2. Resource The following resources should be provided:
Implications. 2.1 Workplace with storage facilities
2.2 Tools, materials and equipment relevant to the tasks (e.g.
Cleaning tools, cleaning materials, trash bags)
2.3 PPE, manuals and references
2.4 Legislation, policies, procedures, protocols and local
ordinances relating to environmental protection
2.5 Case studies/scenarios relating to environmental protection
3. Methods of Competency in this unit may be assessed through:
Assessment.  Demonstration.
 Oral questioning.
 Written examination.
 Interview/Third Party Reports.
 Portfolio (citations/awards from GOs and NGOs, certificate of
training – local and abroad).
 Simulations and role-play.
4. Context of Competency may be assessed on the job, off the job or a
Assessment combination of these. Off the job assessment must be undertaken
in a closely simulated workplace environment.
Guidance information Holistic assessment with other units relevant to the industry sector,
for assessment workplace and job role is recommended.

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 DEMONSTRATE OCCUPATIONAL SAFETY AND HEALTH PRACTICES

UNIT CODE: BUS/OS/LIS/BC/06/6

UNIT DESCRIPTION
This unit specifies the competencies required to lead the implementation of workplace
safety and health program, procedures and policies/guidelines.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the required level
outcomes which make up of performance for each of the elements.
workplace function. Bold and italicized terms are elaborated in the Range
1. Identify workplace hazards 1.1 Hazards in the workplace and/or its indicators of its
presence are identified.
1.2 Evaluation and/or work environment measurements of
OSH hazards/risk existing in the workplace is conducted by
authorized personnel or agency.
1.3 OSH issues and/or concerns raised by workers are
gathered.
2. Identify and implement 2.1 Prevention and control measures, including use of safety
appropriate control gears / PPE (personal protective equipment) for specific
measures hazards identified and implemented.
2.2 Appropriate risk controls based on result of OSH hazard
evaluation is recommended.
2.3 Contingency measures, including emergency procedures
during workplace incidents and emergencies are recognized
and established in accordance with organization procedures.
3. Implement OSH programs, 3.1 Information to work team about company OSH program,
procedures and policies/ procedures and policies/guidelines are provided.
guidelines 3.2 Implementation of OSH procedures and policies/ guidelines
is performed
3.3 Team members are trained and advised on OSH standards
and procedures.
3.4 Procedures for maintaining OSH-related records are
implemented.

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RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environments and situations that will affect
performance.
Variable Range
Hazards may include but not  Physical hazards – impact, illumination, pressure, noise,
limited to: vibration, extreme temperature, radiation.
 Biological hazards- bacteria, viruses, plants, parasites,
mites, moulds, fungi, and insects.
 Chemical hazards – dusts, fibres, mists, fumes, smoke,
gasses, and vapours.
 Egonomics;
 Psychological factors – over exertion/ excessive force,
 awkward/static positions, fatigue, direct pressure,
 varying metabolic cycles;
 Physiological factors – monotony, personal
 relationship work out cycle;
 Safety hazards (unsafe workplace condition) –
 confined space, excavations, falling objects, gas
 leaks, electrical, poor storage of materials and
 waste, spillage, waste and debris;
 Unsafe workers’ act (Smoking in off-limited areas,
Substance and alcohol abuse at work);
Indicators may include but  Increased of incidents of accidents, injuries;
not limited to:  Increased occurrence of sickness or health complaints/
symptoms;
 Common complaints of workers related to OSH;
 High absenteeism for work-related reasons;
Evaluation and/or work  Health Audit;
environment measurements  Safety Audit;
may include but not limited  Work Safety and Health Evaluation;
to:  Work Environment Measurements of Physical and Chemical
 Hazards.
OSH issues and/or concerns  Workers’ experience/observance on presence of work
includes but not limited to: hazards.
 Unsafe/unhealthy administrative arrangements (prolonged
work hours, no break time, constant overtime, scheduling of
tasks).
 Reasons for compliance/non-compliance to use of PPEs or
other OSH procedures/policies/guidelines.

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 Variable Range
Prevention and control  Eliminate the hazard (i.e. get rid of the dangerous machine
measures includes but not  Isolate the hazard (i.e. keep the machine in a closed room
limited to: and operate it remotely; barricade an unsafe area off)
 Substitute the hazard with a safer alternative (i.e., replace
the machine with a safer one).
 Use administrative controls to reduce the risk (i.e. give
trainings on how to use equipment safely; OSH-related
topics, issue warning signage, rotation/shifting work
schedule).
 Use engineering controls to reduce the risk (i.e. use safety
guards to machine).
 Use personal protective equipment.
 Safety, Health and Work Environment Evaluation.
 Periodic and/or special medical examinations of workers.
Safety gears /PPE (Personal  Arm/Hand guard, gloves.
Protective Equipment)  Eye protection (goggles, shield).
includes but not limited to:  Hearing protection (ear muffs, ear plugs).
 Hair Net/cap/bonnet.
 Hard hat.
 Face protection (mask, shield).
 Apron/Gown/coverall/jump suit.
 Anti-static suits.
 High-visibility reflective vest.
Appropriate risk controls  Appropriate risk controls in order of impact are as follows:
includes but not limited to:  Eliminate the hazard altogether (i.e., get rid of the dangerous
machine).
 Isolate the hazard from anyone who could be harmed (i.e.,
keep the machine in a closed room and operate it remotely;
barricade an unsafe area off).
 Substitute the hazard with a safer alternative (i.e. replace the
machine with a safer one).
 Use administrative controls to reduce the risk (i.e. train
workers how to use equipment safely; train workers about
the risks of harassment; issue signage).
 Use engineering controls to reduce the risk (i.e., attach
guards to the machine to protect users).
 Use personal protective equipment (i.e. wear
 gloves and goggles when using the machine)
Contingency measures may  Evacuation.
include but not limited to:  Isolation.
 Decontamination.
 (Calling designed) emergency personnel.

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 Variable Range
Emergency procedures  Fire drill.
includes but not limited to:  Earthquake drill.
 Basic life support/CPR.
 First aid.
 Spillage control.
 Decontamination of chemical and toxic
 Disaster preparedness/management
 Set of fire-extinguisher.
Incidents and emergencies  Chemical spills.
includes but not limited to:  Equipment/vehicle accidents.
 Explosion
 Fire
 Gas leak.
 Injury to personnel.
 Structural collapse.
 Toxic and/or flammable vapours emission.
OSH-related Records may  Medical/Health records.
include but not limited to:  Incident/accident reports.
 Sickness notifications/sick leave application.
 OSH-related trainings obtained

REQUIRED SKILLS AND KNOWLEDGE

This section describes the skills and knowledge required for this unit of competency.

Required Skills
The individual needs to demonstrate the following skills:
 Skills on preliminary identification of workplace hazards/risks
 Knowledge management.
 Critical thinking skills.
 Observation skills.
 Coordinating skills.
 Communication skills.
 Interpersonal skills.
 Troubleshooting skills.
 Presentation skills.
 Training skills.

Required Knowledge
The individual needs to demonstrate knowledge of:
 General OSH Principles.
 Occupational hazards/risks recognition.
 OSH organizations providing services on OSH evaluation and/or work
environment measurements (WEM).

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  National OSH regulations; company OSH policies and protocols.
 Systematic gathering of OSH issues and concerns.
 General OSH principles.
 National OSH regulations.
 Company OSH and recording protocols, procedures and policies/guidelines.
 Training and/or counselling methodologies and strategies.

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Assessment requires evidence that the candidate:

Aspects of 1.1 Identifies hazards/risks in the workplace and/or its indicators.
Competency 1.2 Requests for evaluation and/or work environment measurements of
OSH hazards/risk in the workplace.
1.3 Gathers OSH issues and/or concerns raised by workers.
1.4 Identifies and implements prevention and control measures,
including use of PPE (personal protective equipment) for specific
hazards.
1.5 Recommends appropriate risk controls based on result of OSH
hazard evaluation and OSH issues gathered.
1.6 Establish contingency measures, including emergency procedures in
accordance with organization procedures.
1.7 Provides information to work team about company OSH program,
procedures and policies/guidelines.
1.8 Participates in the implementation of OSH procedures and
policies/guidelines.
1.9 Trains and advises team members on OSH standards and
procedures.
1.10 Implements procedures for maintaining OSH-related records.
2. Resource The following resources should be provided:
Implications. 2.1 Workplace or assessment location.
2.2 OSH personal records.
2.3 PPE.
2.4 Health records.
3. Methods of Competency may be assessed through:
Assessment. 3.1 Portfolio Assessment.
3.2 Interview.
3.3 Case Study/Situation.
3.4 Observation/Demonstration and oral questioning.
4. Context of Competency may be assessed on the job, off the job or a combination of
Assessment. these. Off the job assessment must be undertaken in a closely simulated
workplace environment.
5. Guidance Holistic assessment with other units relevant to the industry sector,

© TVET CDACC 2018 40

 information workplace and job role is recommended.
for
assessment.

COMMON UNITS OF COMPETENCY

DEMONSTRATE UNDERSTANDING OF PUBLISHING AND BOOK TRADE

UNIT CODE: BUS/OS/LIS/CC/01/6

UNIT DESCRIPTION
This unit covers the competencies required to demonstrate understanding of
publishing and book trade: Competencies includes: tracing the history of publishing

© TVET CDACC 2018 41

and book trade, understanding the concepts in publishing and book trade,
demonstrating understanding in the processes of publishing and book trade, applying
regulatory compliance in publishing and book trade, identifying and appreciating the
role of professional associations in publishing and book trade, applying ICT in
publishing and book trade and recognizing emerging trends in publishing and book
trade.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the
outcomes which make required level of performance for each of the elements.
up workplace function. Bold and italicized terms are elaborated in the range.
1. Trace the history of 1.1 Historical development of publishing and book trade
publishing and book are identified
trade 1.2 Purposes and functions of book trade are established
as per the Kenya publishing association guidelines
2. Understand the 2.1 Different types of publishers and publishing firms are
concepts in identified
publishing and book 2.2 Departments in publishing and book trade are
trade identified based on the book publishing stages
2.3 Partners in book publishing are established
according to the guidelines involved in publishing
firm.
2.4 Language policy in book publishing is identified in
line with the Kenya writers association
3. Demonstrate 3.1 Procedures and techniques of publishing and book
understanding in the trade are identified as per the organization
processes of 3.2 Classification in book publishing are identified based
publishing and book on the firm guidelines and the nature of the books to
trade be published
3.3 Stakeholders in publishing industry are identified in
line Kenya publishers association
3.4 Tools and facilities in publishing are identified in
adherence to the Kenya publishers association
guideline
3.5 Publishing industry personnel are identified
according to their expertise
3.6 Professionals roles in publishing process are
identified according the Government policies
3.7 Quality control of the publishing materials is
managed in line with Kenya publishers association
3.8 Economics of publishing is established according to
the firm’s guidelines

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 3.9 Multimedia process in publishing and book trade is
performed as per the organization guidelines
4. Apply regulatory 4.1 Sources of laws in publishing are identified in
compliance in adherence to Kenya publishers association and the
publishing and book Government policies
trade 4.2 Related laws in publishing are adhered to in line with
the Government polices
4.3 Publishing laws are applied in adherence to the
Kenya publishers association
5. Identify and 5.1 Types of professional associations in publishing are
appreciate the role of identified in line with their occupations and
professional Government policies.
associations in 5.2 Roles of different professional associations are
publishing and book identified according to their occupation and
trade Government polices
5.3 Code of ethics in professional association is adhered
to in line with their mandate and Government
policies
6. Apply ICT in 6.1 The concept of ICT in publishing and book trade is
publishing and book identified according the organization set up.
trade 6.2 Role of ICT in publishing and book trade is
identified according to the organization polices
6.3 Impact of ICT in publishing and book trade is
identified based on the organization set up and
guidelines
7. Recognize emerging 7.1 Emerging issues and trends in publishing and book
trends in publishing trade is established in line with the industry’s
and book trade technological advancement.
7.2 Challenges in publishing and book trade are
identified based on the technological advance
7.3 Coping methods in the emerging issues and trends of
publishing and book trade are established in line
with the industries current challenges

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environment and situations that will affect
performance.

Variable Range
Incudes but not limited to:
Departments in  Editorial department

© TVET CDACC 2018 43

 publishing includes but  Design and production
not limited to:  Marketing and sales
 Finance department
 Human resource
Partners in book  Authors
publishing includes but  Publishers
not limited to:  Writers
 Printers
Tools and facilities  Printers
includes but not limited  Stationery
to:  Printing rooms
 Binding machines
Publishing industry  Machine operators
personnel includes but  Binders
not limited to:
Professional  KPA
associations includes  KWA
but not limited to:  KABSA

REQUIRED KNOWLEDGE AND UNDERSTANDING

The individual needs to demonstrate knowledge of:
Knowledge
 Types of publishers
 Different publishing styles
 Relevant professional associations
 Government policies on publishing and book trade
 Operation of publishing machines
 Tools and facilities in the publishing industry
 Trends in publishing technology advancements
 Challenges affecting publishing industry
 Publishing languages

SKILLS
The individual needs to demonstrate the following skills:
 Book promotion, marketing and distribution
 Book binding techniques
 Printing techniques
 Printing material handling
 ICT proficiency

© TVET CDACC 2018 44

  Communication
 Analysis
 Decision making
 Management
 Leadership

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Aspects of Assessment requires evidence that the candidate:

Competency 1.1 Established purposes and functions of book trade as
per the Kenya publishing association guidelines
1.2 Identified different types of publishers and publishing
firms.
1.3 Established partners in book publishing according to
the guidelines involved in publishing firm.
1.4 Identified language policy in book publishing in line
with the Kenya writers association
1.5 Identified tools and facilities in publishing in
adherence to the Kenya publishers association
guideline
1.6 Identified professionals roles in publishing process
according to the Government policies
1.7 Managed quality control of the publishing materials in
line with Kenya publishers association
1.8 Established economics of publishing according to the
firm’s guidelines
1.9 Performed multimedia process in publishing and book
trade as per the organization guidelines
1.10 Identified sources of laws in publishing in
adherence to Kenya publishers association and the
Government policies
1.11 Identified roles of different professional
associations according to their occupation and
Government polices
1.12 Adhered to code of ethics in professional
association in line with their mandate and Government
policies
1.13 Identified the concept of ICT in publishing and
book trade according to the organization set up
1.14 Identified role of ICT in publishing and book trade
according to the organization polices
2. Resource The following resources must be provided:

© TVET CDACC 2018 45

 Implications
2.1 Stationery
2.2 Computers
2.3 Printing machines
2.4 Binding machines
2.5 Secure storage equipment
 Adequate storage space
 Skilled staff
3. Methods of Competency may be accessed through:
Assessment 3.1 Written tests
3.2 Oral questioning
3.3 Third party reports
3.4 Case studies
3.5 Practical tests
4. Context of Competency may be assessed:
Assessment  On the job
 Off the job
 In work placement (attachment)
Off the job assessment must be undertaken in a closely
simulated workplace environment
5. Guidance Holistic assessment with other units relevant to the
information for industry subsector, workplace and job roles is
assessment recommended.

© TVET CDACC 2018 46

 CORE UNITS OF COMPETENCY

PERFORM CATALOGUING ACTIVITIES

UNIT CODE: BUS/OS/LIS/CR/01/6

UNIT DESCRIPTION
This unit specifies the competencies required to perform cataloguing activities.
Competencies includes; selecting cataloguing tools, searching and retrieving
bibliographic details, constructing bibliographic descriptions, recording bibliographic
details in card catalogues or database and editing bibliographic records.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the
outcomes which make required level of performance for each of the elements.
up workplace function. Bold and italicized terms are elaborated in the range.
1. Select cataloguing 1.1 Sources of cataloguing tools are accessed as per
tools organization rules and guidelines
1.2 An understanding of basic components and structure

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 of bibliographic records is developed
1.3 Relevance of different cataloguing tools is
identified as per the organization needs
1.4 Cataloguing tools are selected as per the
organization needs
2. Search and retrieve 2.1 Online catalogues are searched to determine
bibliographic details availability of existing bibliographic records in local
system.
2.2 Library catalogues or external databases are searched
to locate suitable bibliographic records.
2.3 Suitable bibliographic records are retrieved and
downloaded to local system.
3. Compile 3.1 The need for bibliography is determined to justify its
bibliographic compilation.
descriptions 3.2 Subject is fit into the general scheme of available
bibliographical sources
3.3 Subject is stated in the title and defined in a
preliminary statement
3.4 The scope of the bibliographic is defined
3.5 The bibliography is completed within the stated
limitations
3.6 Different format of bibliography is identified and
described
3.7 Classification number is identified as per the
catalogue
4. Record bibliographic 4.1 Formats to be used are identified as per library
details in card procedure
catalogues or 4.2 Bibliographic details are stored electronically in the
database database or in the card catalogues
4.3 Records are made available for access in line with the
library guidelines
5. Edit bibliographic 5.1 Editing tools are obtained as per bibliographic edit
records requirements
5.2 Updating all edited records is performed as per the
provided library standard operating procedures
5.3
6. Provide cataloguing 6.1 Items are identified and selected as per searching
support methods
6.2 Items are located in the library or in other libraries as
per library guidelines
6.3 The intellectual and organizational coherence of the
library’s collections is supported.

RANGE

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This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environment and situations that will affect
performance.

Variable Range
Stated limitations  Period
includes but not limited  Geographical area
to:  Medium, language
 Library holdings
 Quality
 Intended audience
Editing tools includes  Constant data
but not limited to:  Text strings
 Authority Control

REQUIRED KNOWLEDGE AND UNDERSTANDING

The individual needs to demonstrate knowledge of:
Knowledge
 standard systems of classification
 cataloging
 subject headings

SKILLS
The individual needs to demonstrate the following skills:
 ICT proficiency
 Communication
 Analysis
 Synthesis and evaluation
 Decision making
 Management
 Leadership

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.
1. Critical Aspects of Assessment requires evidence that the candidate:
Competency 1.1 Assessed sources of cataloguing tools are as per
organization rules and guidelines
1.2 Selected cataloguing tools as per the organization
needs

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 1.3 Searched online catalogues to determine availability
of existing bibliographic records in local system
1.4 Determined the need for bibliography in justifying its
compilation
1.5 Stated subject in the title and defined in a preliminary
statement
1.6 Identified and described different format of
bibliography
1.7 Sorted bibliographic details electronically in the
database or in the card catalogues
1.8 Updated all edited records as per the provided library
standard operating procedures
1.9 Supported the intellectual and organizational
coherence of the library’s collections
2. Resource The following resources must be provided:
Implications 2.1 Library
2.2 Stationery
2.3 Necessary hardware and software
3. Methods of Competency may be accessed through:
Assessment 3.1 Written tests
3.2 Oral questioning
3.3 Third party reports
3.4 Case studies
3.5 Practical tests
4. Context of Competency may be assessed:
Assessment  On the job
 Off the job
 In work placement (attachment)
Off the job assessment must be undertaken in a closely
simulated workplace environment
5. Guidance Holistic assessment with other units relevant to the
information for industry subsector, workplace and job roles is
assessment recommended.

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 MANAGE AND MAINTAIN INDUSTRY KNOWLEDGE

UNIT CODE: BUS/OS/LIS/CR/02/6

UNIT DESCRIPTION
This unit covers the competencies required to maintain industry knowledge.
Competencies includes: undertaking industry research, sourcing and applying
information about trends, researching industry structures and operations,
disseminating research information and monitoring implementation of research
information.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the
outcomes which make required level of performance for each of the elements.
up workplace function. Bold and italicized terms are elaborated in the range.
1. Undertake industry 1.1 Industry developments is researched as per the
research organization policy
1.2 Impact of industry development on current work
practices is assessed as per organizational policies
1.3 The role and significance of cultural industries to
local communities is collected.
1.4 Similarities and differences between industry
organizations are established as per research
information.
1.5 The roles of relevant peak professional associations
and industry bodies information is consolidated
2. Source and apply 2.1 Information about key issues and trends is sourced
information about and monitored as per organization policy
trends 2.2 Information about key issues and trends is
investigated
2.3 Impact of information about key issues and trends on
the industry is assessed
2.4 Current and emerging technologies are researched
and their potential application in the workplace
determined.
2.5 Information about career opportunities and
employment conditions sourced and monitored
2.6 Collected information is organized and stored in an
easily accessible format
3. Research industry 3.1 Information about different industry structures and
structures and operations are sourced

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 operations 3.2 Underpinning philosophies and funding models of
different industry sectors are analyzed and linked to
service provision.
3.3 Information about legislation that affects relevant
industry sectors are identified and sourced
3.4 Information on professional ethics and codes of
practice for relevant industry sectors are reviewed.
4. Disseminate research 4.1 Copies of research information are obtained as per
information organizational policy
4.2 Information sharing criteria is determined as per
organizational policy
4.3 Research information is discussed and shared as per
organization policy.
5. Monitor 5.1 Implementation process for research information is
implementation of established.
research information 5.2 Reports on implementation of research information
are obtained as per information sharing criteria.
5.3 The reports are assessed to identify challenges as per
the report.
5.4 Recommendation on research information is given as
per research gaps.

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environment and situations that will affect
performance.

Variable Range
Industry developments  Access to information
includes but not limited  Retrieval and dissemination
to:  Career development
Organization policy  Ethics and Values in the Information Professions
include but not limited  Collection development
to:  Control of information

REQUIRED KNOWLEDGE AND UNDERSTANDING

The individual needs to demonstrate knowledge of:
Knowledge
 Sources of information on library and information services and/or cultural
industry sectors of museums and galleries
 Historical development of industry sectors
 Underpinning values, principles and philosophies of the industry sectors
 Legislation and ethical practices impacting the industry sectors
 Career opportunities and career pathways in the industry sectors

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  Current trends within the industry sectors and the potential impacts and
opportunities they present
 Nature, role and functions of relevant major professional associations or
industry bodies

SKILLS
The individual needs to demonstrate the following skills:
 ICT proficiency
 Communication
 Analysis
 Synthesis and evaluation
 Decision making
 Management
 Leadership
 innovation

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Aspects of Assessment requires evidence that the candidate:

Competency 1.1 Researched on industry developments as per the
organization policy
1.2 Collected information on the role and significance of
cultural industries to local communities
1.3 Sourced and monitored information about key issues
and trends as per the organization policy
1.4 Investigated information about key issues and trends
1.5 Researched and determined on the current and
emerging technologies and their potential application
in the workplace.
1.6 Sourced and monitored on the information about
career opportunities and employment conditions
1.7 Organized and stored collected information in an
easily accessible format
1.8 Identified and sourced information about legislation
that affects relevant industry sectors
1.9 Reviewed information on professional ethics and
codes of practice for relevant industry sectors
1.10 Obtained copies of research information as per
organizational policy
1.11 Discussed and shared research information as per
organization policy.
1.12 Established implementation process for research

© TVET CDACC 2018 53

 information.
1.13 Obtained reports on implementation of research
information as per information sharing criteria
1.14 Gave recommendation on research information as
per research gaps.
2. Resource The following resources must be provided:
Implications 2.1 Research information
2.2 Implementation plan
2.3 Monitoring reports
3. Methods of Competency may be accessed through:
Assessment 3.1 Written tests
3.2 Oral questioning
3.3 Third party reports
3.4 Case studies
3.5 Practical tests
4. Context of Competency may be assessed:
Assessment  On the job
 Off the job
 In work placement (attachment)
Off the job assessment must be undertaken in a closely
simulated workplace environment
5. Guidance Holistic assessment with other units relevant to the
information for industry subsector, workplace and job roles is
assessment recommended.

© TVET CDACC 2018 54

 SEARCH LIBRARY AND INFORMATION DATABASES

UNIT CODE: BUS/OS/LIS/CR/03/6

UNIT DESCRIPTION
This unit covers the competencies required to search library and information database.
Competencies include; identifying and access databases, giving access to library
information and conducting orientation on use of database.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the
outcomes which make required level of performance for each of the elements.
up workplace function. Bold and italicized terms are elaborated in the range.
1. Identify and access 1.1 Range of databases available to information service
databases providers is assessed as per organization policy
1.2 Databases that meets specific information needs are
selected as per organizational requirement
1.3 Procedures required to access databases are used as
per database guidelines
1.4 Copyright and licensing conditions relevant to use of
databases are complied with as per organizational
policies
2. Provide access to 2.1 Database searches are conducted as per information
library information needs
2.2 Features of databases used and manipulated as per
access information requirement
2.3 Online manuals and database search techniques are
consulted as per needs to refine or revise search
strategies
3. Conduct orientation 3.1 Orientation training is conducted as in line with the
on use of database functionality of the database
3.2 Search results are evaluated to identify information
that meets needs
3.3 Information is organized in formats appropriate to
customer needs
3.4 Reference lists is prepared according to standard
referencing styles
3.5 User orientation as per organization policy
4. Conduct customer 4.1 Information from the customers is evaluated as per
need assessment expected outcome
4.2 Users need assessment is conducted in line with data

© TVET CDACC 2018 55

 functionality
4.3 User need assessment is conducted as per the
requirements of the user.

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environment and situations that will affect
performance.

Variable Range
Information needs  Questionnaires
includes but not limited  Feedback
to:
User orientation  Instruction room
includes but not limited  Presentation equipment
to:

REQUIRED KNOWLEDGE AND UNDERSTANDING

The individual needs to demonstrate knowledge of:
Knowledge
 Role of databases in context of the information services industry
 Scope and type of databases available to information services providers
 Features of commonly used databases, including:
 bibliographic information
 downloadable records
 in-print status
 current prices
 differences between database and internet searching
 relevant copyright, moral rights and intellectual property issues and legislation
relevant to the use of information from databases

SKILLS
The individual needs to demonstrate the following skills:
 ICT proficiency
 Communication
 Analysis
 Synthesis and evaluation
 Decision making
 Management
 Leadership

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

© TVET CDACC 2018 56

 1. Critical Aspects of Assessment requires evidence that the candidate:
Competency 1.1 Assessed range of databases available to information
service providers as per organization policy
1.2 Selected databases that meets specific information
needs per organizational requirement
1.3 Compiled copyright and licensing conditions relevant
to use of databases as per organizational policies
1.4 Conducted database searches as per information needs
1.5 Consulted online manuals and database search tips as
per needs to refine or revise search strategies
1.6 Evaluated search results to identify information that
meets needs
1.7 Organized information as per client’s needs
1.8 Prepared reference lists according to standard
referencing styles
1.9 Evaluated information from the users as per expected
outcome
1.10 Conducted users need assessment in line with data
functionality
2. Resource The following resources must be provided:
Implications 2.1 necessary hardware and software
2.2 Skilled personnel
2.3 Computer lab
3. Methods of Competency may be accessed through:
Assessment 3.1 Written tests
3.2 Oral questioning
3.3 Third party reports
3.4 Case studies
4. Context of Competency may be assessed:
Assessment  On the job
 Off the job
 In work placement (attachment)
Off the job assessment must be undertaken in a closely
simulated workplace environment
5. Guidance Holistic assessment with other units relevant to the
information for industry subsector, workplace and job roles is
assessment recommended.

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 ANALYZE INFORMATION RESOURCES

UNIT CODE: BUS/OS/LIS/CR/04/6

UNIT DESCRIPTION
This unit covers the competencies required to analyse information resources. It
includes: identifying description requirements, analysing the needed resources,
describing resources and format descriptions and reviewing description practices and
procedures

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the
outcomes which make required level of performance for each of the elements.
up workplace function. Bold and italicized terms are elaborated in the range.
1. Identify description 1.1 Scope and use of resources are identified as per
requirements organizational policy
1.2 User requirements and expectations are assessed as
per organizational policy
1.3 Type and structure of descriptions is determined as
per customer needs and organizational policies

2. Analyze the needed 2.1 Data and information analysis tools are determined
resources per the resources to analyzed
2.2 Subject content of resources is analyzed to clearly
distinguish significant information from minor
references
2.3 General concepts and principles of description and
knowledge of relevant standards, authorities and
legislations is integrated as per organizational needs
2.4 Result on analysis of resources are examined in
context of the subject field

3. Describe resources 3.1 Descriptions are created as per the purpose and
and format intended use
descriptions 3.2 Format of descriptions are conformed to general
convention
3.3 Reference structure of descriptions is developed to
display relationships to assist customers

4. Review description 4.1 Description practices and procedures are reviewed as

practices and per industry developments and customer needs

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 procedures 4.2 Action is taken within scope of individual
responsibility to enhance description practices and
procedure
4.3 Descriptions are reviewed regularly for consistency
and compliance with established structure, rules and
authorities

5. Plan and make 5.1 Planning and decision making are performed based
decision on analyzed on the organization goals
information 5.2 Planning and decision making are performed in line
with the organization policy
5.3 Decisions are made based on the outcome of the
analyzed information
5.4 Planning and decision making are performed
according to the available resources
5.5 Planning and decision making are performed based
on the customer requirements

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environment and situations that will affect
performance.

Variable Range
Significant information  Availability
includes but not limited  Currency of information
to:  Format
Legislation includes but  Guideline
not limited to:  Procedures

REQUIRED KNOWLEDGE AND UNDERSTANDING

The individual needs to demonstrate knowledge of:
Knowledge
 principles of subject access to a specific resource
 types of indexes and abstracts
 application of abstracting and indexing standards and methods, including
descriptions and cross-referencing of access points and descriptors
 methods for allocating major and minor descriptors to information
resources
 methods for matching reference structure to suit customer needs
 methods for enhancing subject access through indexing
 evaluate monitoring and review processes for indexes and abstracts.

© TVET CDACC 2018 59

SKILLS
The individual needs to demonstrate the following skills:
 ICT proficiency
 Communication
 Analysis
 Synthesis and evaluation
 Decision making
 Management
 Leadership

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Aspects of Assessment requires evidence that the candidate:

Competency
1.1 Identified scope and use of resources as per
organizational policy
1.2 Determined type and structure of descriptions as per
customer’s needs and organizational policies
1.3 Analyzed subject content of resources to clearly
distinguish significant information from minor
references
1.4 Examined result on analysis of resources in context of
the subject field
1.5 Created descriptions as per the purpose and intended
use
1.6 Developed reference structure of descriptions to
display relationships in assisting customers
1.7 Reviewed description practices and procedures as per
industry developments and customer needs
1.8 Reviewed descriptions regularly for consistency and
compliance with established structure, rules and
authorities
2. Resource The following resources must be provided:
Implications 2.1 Define a user's information needs
2.2 Fact and figures
3. Methods of Competency may be accessed through:
Assessment 3.1 Written tests
3.2 Oral questioning
3.3 Third party reports
3.4 Case studies
4. Context of Competency may be assessed:
Assessment  On the job
 Off the job
 In work placement (attachment)

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 Off the job assessment must be undertaken in a closely
simulated workplace environment
5. Guidance Holistic assessment with other units relevant to the
information for industry subsector, workplace and job roles is
assessment recommended.

© TVET CDACC 2018 61

 PROVIDE SUBJECT ACCESS

UNIT CODE: BUS/OS/LIS/CR/05/6

UNIT DESCRIPTION
This unit covers the competencies required to provide subject access. Competencies
includes; cataloguing library material, classifying library material and maintaining
and developing catalogue practice.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the
outcomes which make required level of performance for each of the elements.
up workplace function. Bold and italicized terms are elaborated in the range.
1. Catalogue library 1.1 Subject content of material is analyzed as per
material knowledge of general concepts and principles of
bibliographic control, relevant standards and
customer needs
1.2 Records are created as per organizational standards,
precedents and techniques, and industry standards
1.3 Precedents are evaluated and adapted as per
specified needs
1.4 Subject headings, cataloguing tools and standards
are selected as per organizational policy
1.5 Headings are constructed to enhance access to
information using standards and authorities lists.

2. Classify library 2.1 Classification systems are used to reflect knowledge

material of principles of organization
2.2 Classification number is selected as per classification
system
2.3 Shelf list or online catalogue are checked against
previously assigned classification numbers for
similar items

3. Maintain and 3.1 Knowledge of changes in cataloguing practices are

develop catalogue maintained to enhance cataloguing consistency and
practice quality
3.2 Issues regarding cataloguing system operations or
procedures are assessed as per organizational needs
3.3 Records of materials and holdings are maintained
according to relevant national and organizational
procedures
3.4 Legislation relevant to cataloguing practices are
complied with as per legislation requirements

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 4. Shelf catalogue 4.1 Catalogued materials are sorted as per their call
material number
4.2 Sorted materials are shelved as per their subject area
4.3 Shelf reading is performed on the catalogued
materials

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environment and situations that will affect
performance.

Variable Range
Subject Headings  Library catalogues
includes but not limited
to:

Shelf list includes but  List of books in the library in the order of their
not limited: location

REQUIRED KNOWLEDGE AND UNDERSTANDING

The individual needs to demonstrate knowledge of:
Knowledge
 Purpose and function of various cataloguing tools
 Classification schemes
 Subject access and control of methods, including:
 authority control procedures
 subject headings list
 thesauruses
 authority systems and file
 common automated cataloguing modules
 ways of modifying and upgrading records to suit customer needs

SKILLS
The individual needs to demonstrate the following skills:
 ICT proficiency
 Communication
 Analysis
 Synthesis and evaluation
 Decision making
 Management
 Leadership
EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

© TVET CDACC 2018 63

1. Critical Aspects of Assessment requires evidence that the candidate:
Competency 1.1 Analyzed subject content of material as per knowledge
of general concepts and principles of bibliographic
control, relevant standards and customer needs
1.2 Created records as per organizational standards,
precedents, techniques, and industry standards
1.3 Selected subject headings, cataloguing tools and
standards as per organizational policy
1.4 Selected classification number as per the classification
system
1.5 Checked shelf list or online catalogue are checked
against previously assigned classification numbers for
similar items
1.6 Maintained records of materials and holdings
according to relevant national and organizational
procedures
1.7 Complied with legislation relevant to cataloguing
practices as per legislation requirements
1.8 Sorted catalogued materials as per their call number
1.9 Shelved sorted materials per their subject area
2. Resource The following resources must be provided:
Implications 2.1 Cataloguing tools
2.2 Schedules
2.3 List of Subject Headings
2.4 Computer
2.5 Internet
3. Methods of Competency may be accessed through:
Assessment 3.1 Written tests
3.2 Oral questioning
3.3 Third party reports
3.4 Case studies
4. Context of Assessment Competency may be assessed:
 On the job
 Off the job
 In work placement (attachment)
Off the job assessment must be undertaken in a closely
simulated workplace environment
5. Guidance Holistic assessment with other units relevant to the
information for industry subsector, workplace and job roles is
assessment recommended.

© TVET CDACC 2018 64

 MONITOR COMPLIANCE WITH COPYRIGHT AND LICENSE
REQUIRMENT

UNIT CODE: BUS/OS/LIS/CR/06/6

UNIT DESCRIPTION
This unit specifies the competencies required to monitor compliance with copyright
and license requirement. It includes: ensuring compliance with copyright legislation,
monitoring licenses for digital rights management, assessing risks associated with
copyright, documenting the copyright risks and sensitizing users on copyright laws.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the
outcomes which make required level of performance for each of the elements.
up workplace function. Bold and italicized terms are elaborated in the range.
1. Compliance with 1.1 Information sources are researched to keep abreast
copyright laws of information about copyright laws relevant to
libraries and cultural institutions
1.2 Organizational procedures are reviewed to ensure
consistency with copyright laws and organizational
policy.
1.3 Gaps in procedures to be addressed are identified,
and action taken according to copyright laws
1.4 Personnel are advised about legal and economic
implications of copyright law infringement and
other legislative obligations
2. Monitor licenses for 2.1 Materials within organizations that require licenses
digital rights are identified.
management 2.2 Organizational protocols are researched regarding
licenses and implications for digital rights
management
2.3 Information regarding license agreements between
own organization and vendors of electronic
resources are sourced.
2.4 Responsibilities in relation to license and digital
rights management are explained to customers.
3. Assess risks 3.1 Organizational procedures for accepting donations,
associated with sponsorship and culturally sensitive material are
copyright laws reviewed as per organizational policy
3.2 Copyright and license risks associated with
donations, sponsorship and culturally sensitive
material are identified.
3.3 Advice about identified risks are provided to
relevant personnel.

© TVET CDACC 2018 65

 4. Document the 1.1 Provide a tangible document on risks of infringement
copyright risks of copyright laws
1.2 Identify opportunities and strategies for action that
an organization may pursue
5. Sensitize users on 5.1 Educate users on various copyright laws
copyright laws 5.2 Educate users how to conduct plagiarism check and
referencing

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environment and situations that will affect
performance.

Variable Range
Copyright laws  Expanding technologies i.e. video tapes and
includes but not limited electronic databases
to:  Information centers reprographic rights

Digital rights includes  Enforcement of Numerous Restrictions

but not limited to:  Electronic Resource Management

REQUIRED KNOWLEDGE AND UNDERSTANDING

The individual needs to demonstrate knowledge of:
Knowledge
 Copyright and licensing laws and regulations
 Digital preservation
 Open source copyright licenses
 Organizational policies, protocols and procedures on copyright and licenses
 The rights of copyright owners, including digital rights management
 Sources of information and advice on copyright
 Protocols for handling culturally sensitive material

SKILLS
The individual needs to demonstrate the following skills:
 ICT proficiency
 Communication
 Analysis
 Synthesis and evaluation
 Decision making
 Management
 Leadership

© TVET CDACC 2018 66

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.
1. Critical Aspects of Assessment requires evidence that the candidate:
Competency 1.1 Researched on information sources to keep abreast of
information about copyright laws relevant to libraries
and cultural institutions
1.2 Identified and took actions on gap according to
copyright laws
1.3 Identified materials within organizations that require
licenses.
1.4 Researched on organizational protocols regarding
licenses and implications for digital rights
management
1.5 Explained to customers responsibilities in relation to
license and digital rights management.
1.6 Reviewed organizational procedures for accepting
donations, sponsorship and culturally sensitive
material as per organizational policy
1.7 Copyright and license risks associated with donations,
sponsorship and culturally sensitive material are
identified.
1.8 Provided document on risks of infringement of
copyright laws
1.9 Educated users on how to conduct plagiarism check
and referencing
2 Resource The following resources must be provided:
Implications 2.1 Relevant licenses
2.2 Copy of the copyright laws
3. Methods of Competency may be accessed through:
Assessment 2.3 Written tests
2.4 Oral questioning
2.5 Third party reports
2.6 Case studies
4 Context of Competency may be assessed:
Assessment  On the job
 Off the job
 In work placement (attachment)
Off the job assessment must be undertaken in a closely
simulated workplace environment
5 Guidance Holistic assessment with other units relevant to the
information for industry subsector, workplace and job roles is
assessment recommended.

© TVET CDACC 2018 67

© TVET CDACC 2018 68
MANAGE INTEGRATED LIBRARY AND INFORMATION MANAGEMENT
SYSTEMS

UNIT CODE: BUS/OS/LIS/CR/07/6

UNIT DESCRIPTION
This unit covers the competencies required to manage library and information
management systems. Competencies include: Plan and manage automation process,
perform automation functions, perform software automation and perform computer
hardware services

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the
outcomes which make required level of performance for each of the elements.
up workplace function. Bold and italicized terms are elaborated in the range.
1. Plan and manage 1.1 Planning and management of automation process are
automation process performed in line with the organization policy
1.2 Automation processing system is identified based on
the information functions and operations
1.3 Preparation of policies and guidelines are performed
according to system’s automation processes and
functionalities.
1.4 Staff and customers are trained on automation
functions and services as per the functionality of the
system.
1.5 Financial and budgeting plan are prepared for
automation process in line with the organization
policy.
2. Perform automation 2.1 Automation functionalities and processes are
functions documented based on the standard modules
2.2 Standards, procedures and guidelines for automation
process, operations and functions are prepared in line
with the information needs of the organization
2.3 Automation modules are implemented and managed
in provision of information services as per the
industry standards
2.4 Automation functions and operation of different
modules are defined in relation to information
functions and services
2.5 Software development is performed as the
functionality and industry best practices
2.6 Software outsourcing is performed as per the

© TVET CDACC 2018 69

 organization policy
2.7 Maintenance and support of the automation process
and operations in the organization are performed
according to the organization policy
3. Perform Software 3.1 Automation modules and database are managed
Automation according to the automation standards
3.2 Information databases are created, maintained and
support based on the automation process and
procedures
3.3 Databases administration duties and responsibilities
are performed as per the system’s functionality
3.4 Information systems security is provided as per the
organization structure and policies.
3.5 Automated information management system is used
as per the organization policies and procedures.
3.6
4. Perform computer 4.1 Maintenance of computers are conducted as per the
hardware service organization ICT policy
4.2 Organization information servers are maintained
according the organization guidelines regulations
4.3 Networking services are automated as per the systems
functionality
4.4 Computer services outsourcing process and
procedures

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environment and situations that will affect
performance.
Variable Range
Modules includes but  Acquisitions
not limited to:  Cataloguing
 Circulation
 OPAC
Online Catalogues  Worldcat
includes but not limited  Library of Congress
to:  OPAC

REQUIRED KNOWLEDGE AND UNDERSTANDING

The individual needs to demonstrate knowledge of:
Knowledge

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  Basic operation of automated library management systems
 Basic and advanced features of automated library management systems
 Procedures for document delivery modules
 Procedures for handling money and security
 Impact of relevant legislation on provision of library and information services

SKILLS
The individual needs to demonstrate the following skills:
 ICT proficiency
 Communication
 Analysis
 Synthesis and evaluation
 Decision making
 Management
 Leadership

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Aspects of Assessment requires evidence that the candidate:

Competency Demonstrates;
1.1. Researched functions of online catalogues
1.2. Used advanced search features of online
catalogues to locate information resources for
customers
1.3. Used advanced circulation system functionality
to resolve complex borrower problems and
complaints
1.4. Provided information to customers regarding
range of services that could have incurred
1.5. Processed and provided financial transactions to
customers with information about pre-paid service
transactions.
1.6. Ordered and received library resources using
automated acquisitions systems and procedures as per
organization policy
1.7. Created records using automated cataloguing
systems and procedures
1.8. Created reports and statistical data with different
modules as per organization policy
1.9. Evaluated functions of an existing ILMS in
relation to customer and organizational needs

© TVET CDACC 2018 71

 1.10. Sourced information on current industry trends in
relation to ILMS.
2. Resource The following resources must be provided:
Implications 1.3 Computer hardware and software
1.4 Sufficient space for working
1.5 Skilled staff
3. Methods of Competency may be accessed through:
Assessment 5.1 Written tests
5.2 Oral questioning
5.3 Third party reports
5.4 Case studies
4. Context of Competency may be assessed:
Assessment  On the job
 Off the job
 In work placement (attachment)
Off the job assessment must be undertaken in a closely
simulated workplace environment
5. Guidance Holistic assessment with other units relevant to the
information for industry subsector, workplace and job roles is
assessment recommended.

© TVET CDACC 2018 72

 MANAGE RECORDS AND INFORMATION

UNIT CODE: BUS/OS/LIS/CR/08/6

UNIT DESCRIPTION
This unit covers the competencies required to manage record: Competencies includes:
establishing regulatory and social environment, determining principal areas of risk
requiring recordkeeping strategy, determining record requirements for each business
function and establishing recordkeeping framework for organization.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the
outcomes which make required level of performance for each of the elements.
up workplace function. Bold and italicized terms are elaborated in the range.
1. Establish regulatory 1.1 Legal and regulatory frameworks for the organization
and social are identified and documented in accordance with
environment industry standards
1.2 Legislation for implications for recordkeeping are
analyzed and documented as per organization policy
1.3 Documentation of organizational functions for
compliance are reviewed
1.4 Broad social context in which the organization
operates is analyzed to determine community
expectations about how it should conduct itself
2. Determine principal 2.1 Organization existing risk analyses for implications
areas of risk are reviewed and updated in relation to redundancy of
requiring records
recordkeeping 2.2 Regulatory requirements and legal liabilities are
strategy reviewed and documented as per their impact on
recordkeeping framework
2.3 Risks and liabilities to be managed by recordkeeping
are determined and documented to inform
development of the framework
3. Determine record 3.1 Risks, liabilities and regulatory requirements are
requirements for determined and analyzed against each business
each business function
function 3.2 Communicate and document determined evidence
requirements for each business function identifying
evidence to be captured as records
3.3 Form the specifications for records from the evidence
requirements in accordance with organizational

© TVET CDACC 2018 73

 technologies, standards and corporate culture, and in
appropriate formats
4. Establish 4.1 An overview of responsibilities for recordkeeping
recordkeeping within the organization is developed and
framework for communicated.
organization 4.2 Responsibilities and authorities in relation to
regulatory requirements are defined in accordance
with industry standards
4.3 Recordkeeping responsibilities and rights for each
business function is defined as per organization
policy
4.4 Identified risks and liabilities managed by
recordkeeping are integrated with the definition of
responsibilities for each function.
4.5 Levels of accountability and responsibility for each
level of recordkeeping are defined, assigned and
documented as per organizational policy.
4.6 Documented framework (including areas of risk,
regulatory requirements, records specifications and
responsibilities for recordkeeping review and
endorsement,) is communicated to appropriate
persons
4.7 Review process is established, and appropriate
persons charged with maintaining the currency of the
organization recordkeeping framework

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environment and situations that will affect
performance.

Variable Range
Organizational  Circulation services
functions includes but  Technical services
not limited to:  Digital services

Regulatory  Access control

requirements includes  Storage and security
but not limited to:

© TVET CDACC 2018 74

REQUIRED KNOWLEDGE AND UNDERSTANDING
The individual needs to demonstrate knowledge of:
Knowledge
 Provisions of standards relevant to recordkeeping
 Recordkeeping implications arising from the legislative and regulatory context
 General principles and processes of records management and records
management systems:
 Outline key recordkeeping policies, strategies, functions and structures

SKILLS
The individual needs to demonstrate the following skills:
 ICT proficiency
 Communication
 Analysis
 Synthesis and evaluation
 Decision making
 Management
 Leadership
EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Aspects of Assessment requires evidence that the candidate:

Competency 1.1 Identified and documented legal and regulatory
frameworks for the organization in accordance with
industry standards
1.2 Analyzed and documented legislation for
implications for recordkeeping as per the
organization policy
1.3 Reviewed documentation of organizational functions
for compliance
1.4 Reviewed and documented regulatory requirements
and legal liabilities as per their impact on
recordkeeping framework
1.5 Determined and documented risks and liabilities to
be managed by recordkeeping to inform
development of the framework
1.6 Determined and analyzed risks, liabilities and
regulatory requirements against each business
function
1.7 Developed and communicated an overview of
responsibilities for recordkeeping within the
organization.
1.8 Defined responsibilities and authorities in relation to

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 regulatory requirements in accordance with industry
standards
1.9 Identified and integrated risks and liabilities
managed by recordkeeping with the definition of
responsibilities for each function
1.10 Defined, assigned and documented levels of
accountability and responsibility for each level of
recordkeeping as per organizational policy.
2. Resource The following resources must be provided:
Implications – not 2.1 Secure storage equipment
limited to: 2.2 Adequate storage space
2.3 Skilled staff
3. Methods of Competency may be accessed through:
Assessment 3.1 Written tests
3.2 Oral questioning
3.3 Third party reports
3.4 Case studies
4. Context of Competency may be assessed:
Assessment  On the job
 Off the job
 In work placement (attachment)
Off the job assessment must be undertaken in a closely
simulated workplace environment
5. Guidance Holistic assessment with other units relevant to the
information for industry subsector, workplace and job roles is
assessment recommended.

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 CONSERVE AND PRESERVE INFORMATION MATERIALS

UNIT CODE: BUS/OS/LIS/CR/09/6

UNIT DESCRIPTION:
This unit covers the competencies required to conserve and preserve library materials.
Competencies include; Conserving information material, determining the nature of the
information, identifying deterioration of information material, preserving information
material, restoring information material, performing reprography of information
material, storing information material, applying ICT in conservation of information
material and recognizing emerging trends and issues in material conservation.

ELEMENTS AND PERFORMANCE CRITERIA

ELEMENT PERFORMANCE CRITERIA

These describe the key These are assessable statements which specify the
outcomes which make required level of performance for each of the elements.
up workplace function. Bold and italicized terms are elaborated in the range.
1. Conserve 1.1 Types of conservation of the information material are
information material determined as per the nature of the material to be
conserved
1.2 Tools and facilities used in conservation of the
information material are identified as per the
organization policy
1.3 Policies of the conservation of the information
material are determined as per the nature of the
material to conserved
1.4 Information materials that may require conservation
are examined as per the organization policy
1.5 Relevant conservation methods and techniques for
the information materials are applied as per the
organization policy
2. Determine the nature 2.1 Information material is created in line with the
of information expected data to be captured
material 2.2 Types and forms of information materials are
identified based on the organization’s establishment
2.3 Information materials are characterized according to
storage platform
3. Identify deterioration 3.1 Types and forms of deterioration causes and agents of
of information deterioration are identified as per the organization
material policies
3.2 Causes and agents of deterioration are established
according to the nature of the information material
3.3 Process of deterioration of information materials is

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 determined according to the nature of the material
3.4 Effects of deterioration of information materials are
identified based on nature of the material
3.5 Test and evaluation of deterioration of information
material is performed according to the industry best
practice
4. Preserve information 4.1 Purpose and functions of preservation of information
material material are determined according to the
organization’s requirements
4.2 Policies of preservation of information materials are
identified in line with the organization requirements
4.3 Tools and facilities in preservation of the information
materials are identified according to the industry’s
best practice and the organization establishment.
4.4 Disaster is managed in material preservation as per
the sensitivity of the material to be preserved.
4.5 User and staff education on different information
material handling is conducted as per the
organization training policy
5. Restore information 5.1 Purpose and functions of restoration of information
material material are determined according to the
organization’s requirements
5.2 Principles of restoration of information materials
are adhered to in material restoration
5.3 Procedures and techniques of restoration of
information material are identified as per the type of
the material
5.4 Tools and facilities of restoration of the information
material determined by the type of the materials
6. Perform reprography 6.1 Methods of material reprography are identified as
of the information per the organization policy
material 6.2 Purpose and functions of reprography of information
material are determined according to the
organization’s requirements
6.3 Procedures and techniques of reprography of
information material are identified as per the type of
the material
6.4 Tools and facilities of reprography of the information
material determined by the type of the materials
7. Store information 7.1 Information materials are stored under the required
material conditions as per the organization policy
7.2 Purpose and functions of storage of information
material are determined according to the
organization’s requirements

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 7.3 Types of storage of the information material is
determine by the nature and sensitivity of the material
to be stored
7.4 Tools and facilities of storage of the information
material are determined by the type of the materials
8. Apply ICT in 8.1 ICT is applied in the conservation of the information
conservation of material according to the nature of the material to be
information material conserved
8.2 ICT is applied in conservation of information
material in line with the industry’s best practice.
9. Recognize emerging 9.1 Emerging issues and trends in material conservation
trends and issues in are established in line with the industry’s
material conservation technological advancement.
9.2 Challenges in material conservation are identified
based on the technological advancement
9.3 Coping methods in the emerging issues and trends of
material conservation are established in line with the
industry’s current challenges

RANGE
This section provides work environments and conditions to which the performance
criteria apply. It allows for different work environment and situations that will affect
performance.
Variable Range
Includes but not limited to:
Tools and facilities  Well ventilated storage facilities
used in conservation  Pest control equipment
includes but not limited  Fridge
to:

Conservation methods  Binding

includes but not limited  Reprography
to:  Digitization

Disaster is managed in  Fire

material preservation  Floods
includes but not limited
to:
Principles of restoration  Be reversible
of information materials  Restored in original size
includes but not limited
to:
Methods of material  Photocopying
reprography includes

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 but not limited to:  Scanning

REQUIRED KNOWLEDGE AND UNDERSTANDING

The individual needs to demonstrate knowledge of:
Knowledge
 Tools and facilities in material conservation and preservation
 Material conservation and preservation
 Disaster management in information material conservation and preservation
 ICT in material conservation
 Technological advancement in material conservation and preservation
 Library building design
 Security systems
 Different types of information materials
 Challenges in conservation and preservation of information materials

SKILLS
The individual needs to demonstrate the following skills:
 ICT proficiency
 Communication
 Analytical
 Reprography
 Different information material storage
 Synthesis and evaluation
 Decision making
 Management
 Leadership

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge and range.

1. Critical Aspects of Assessment requires evidence that the candidate:

Competency 1.1 Determined types of conservation of the information
material as per the nature of the material that was be
conserved
1.2 Identified tools and facilities used in conservation of
the information material as per the organization policy
1.3 Applied relevant conservation methods and techniques
for the information materials as per the organization
policy
1.4 Identified types and forms of information materials

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 based on the organization’s establishment
1.5 Established causes and agents of deterioration
according to the nature of the information material
1.6 Determined process of deterioration of information
materials according to the nature of the material
1.7 Identified effects of deterioration of information
materials based on nature of the material
1.8 Determined purpose and functions of preservation of
information material according to the organization’s
requirements
1.9 Managed disaster in material preservation as per the
sensitivity of the material that was to be preserved
1.10 Adhered to the principles of restoration of
information materials
1.11 Identified procedures and techniques of restoration
of information material as per the type of the material
1.12 Identified material reprography as per the
organization policy
1.13 Stored information materials under the required
conditions as per the organization policy
1.14 Applied ICT in conservation of information
material in line with the industry’s best practice.
1.15 Identified challenges in material conservation
based on the technological advancement
2. Resource The following resources must be provided:
Implications 2.1 Library
2.2 Stationery
2.3 Computers
2.4 Security equipment
2.5 Skilled staff
3. Methods of Competency may be accessed through:
Assessment 3.1 Written tests
3.2 Oral questioning
3.3 Third party reports
3.4 Case studies
3.5 Practical tests
4. Context of Competency may be assessed:
Assessment  On the job
 Off the job
 In work placement (attachment)
Off the job assessment must be undertaken in a closely
simulated workplace environment
5. Guidance Holistic assessment with other units relevant to the
information for industry subsector, workplace and job roles is

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 assessment recommended.

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