Exercise 1 – Data Entry

Variable View:
Steps:
1. Open SPSS.
2. Go to variable View.
3. Setup variable names.
4. Now choose a type, you can choose between
string(characters)and a variety of numerical format.
5. Open the Label Section and create a numbered value for
gender variable and division variable.

Data View:
Steps:
1. Go to Data View.
2. Enter the data in the cell.
3. Your Data entry is ready.
 Exercise 2 Sorting of Data

Variable view:
Steps:
1. Open SPSS.
2. Go to variable View.
3. Setup variable names.
4. Open the Label Section and create a numbered value for
gender variable and education qualification variable.
Your variable view is ready
Data View:
Steps:
1. Go to Data View.
2. Enter the data that matches the variable type into the cell.
3. Go to data tab and select the “sort cases” option.
4. Click the variable that you want to sort your data by to move
them to the “sort by box.”
5. In the sort order area, you can choose an “ascending” or
“descending” sort order for each variable in the sort by list.
6. Click on OK button.
7. Your data view is ready.
Exercise 3 - Mean, Variance, Range and Standard Deviation.
Steps:
1. Open SPSS.
2. Go to variable View.
3. Setup variable names.
4. Now choose a type, you can choose between
string(characters)and a variety of numerical format.
5. Open the Label Section and create a numbered value for
gender variable and education qualification variable.
6. Now, Go to Data View.
7. Enter the data that matches the variable type into the cell.
8. Now go to analyze tab. Select Descriptive Statistics and choose
Descriptives option.
9. Drag the variable of your choice from left into the variable box
on the right.
10. Click options, and select mean, standard deviation, range,
and variance.

Variable view:

Data view:
1.Mean and Standard deviation of monthly income:
Mean -Mean is the average of the given numbers and is
calculated by dividing the sum of given numbers by the total
number of numbers.
Standard Deviation -Standard Deviation is a measure which
shows how much variation (such as spread, dispersion, spread,)
from the mean exists. The standard deviation indicates a
“typical” deviation from the mean.
Output:

2.Variance – Variance is the measure of how notably a collection

of data is spread out. If all the data values are identical, then it
indicates the variance is zero.
Output:

3.Range -In statistics, the range is the spread of your data

from the lowest to the highest value in the distribution. It
is a commonly used measure of variability. Along with
measures of central tendency, measures of variability give
you descriptive statistics for summarizing your data set.
Output:

Exercise 4 – Questionnaire

2. Age
 Below 30
 Between 31 and 40
 Between 41 and 50
 Above 50
3. Gender
  Male
 Female
 Others
4. Occupation
 Student employed
 Self employed
 Unemployed
 Retired
5. Income level
 Below 2,00,000
 Between 2,00,000 and 5,00,000
 Between 5,00,000 and 10,00,000
 Above 10,00,000
6. How often do you use electronic banking services?
 Daily
 Weekly
 Monthly
 Yearly
 Never
7. Which electronic banking services do you use most frequently?
 Upi
 Digital wallet
 Atm
 Internet banking
 Others
8. How long have you been using electronic banking services?
  Less than 1 year
 1 to 3 years
 3 to 5 years
 More than 5 years
9. How satisfied are you with the electronic banking services
 Very satisfied
 Satisfied
 Neutral
 Less satisfied
 Very less satisfied
10. How would you rate the electronic banking services as
compared to traditional banking
services?
 Much more convenient
 More convenient
 Same
 Less convenient
 Very less convenient
11. Have you ever experienced any technical issues?
 Yes
 No
12. How do you feel about the transaction speed of electronic
banking services?
 Very satisfied
 Satisfied
 Neutral
 Less satisfied
 Very less satisfied
13. Do you find electronic banking services to be user-friendly?
 Yes
 No
14. How likely are you to recommend electronic banking services
to others?
 Very likely
 Likely
 Neutral
 Unlikely
 Very unlikely

15. How comfortable are you with the high value transactions of
electronic banking services?
 Very comfortable
 Comfortable
 Neutral
 Less comfortable
 Very less comfortable
16. How often do you receive notifications for your electronic
banking?
 Always
 Frequetly
 Sometimes
 Rarely
 Never
17. Do you believe electronic banking has reduced your need to
visit physical bank branches?
  Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree
18. How often do you use physical money now?
 Always
 Frequently
 Rarely
 Never
19. Do you face errors or glitches?
 Never
 Sometimes
 Always
20. What improvements would you like to see in electronic
banking services?

Exercise 5 – Analysis of Questionnaire

Variable view:
Data view:
5A) Frequency- A frequency in statistics is the number of times
an event or observation happened in an experiment or study.
1. Open SPSS.
2. Go to variable view.
3. Setup variable names.
4. Go to data view and fill all the entries.
5. Now, go to Analyze tab. Select Descriptive statistics and click
on frequencies option button.
6.Now select one or more variables and move them into the
variable list.
7. Click on OK button.
8. your output is ready.
Output:
5B) Mean - Mean is the average of the given numbers and is
calculated by dividing the sum of given numbers by the total
number of numbers.
Steps:
1. Open SPSS.
2. Go to variable view.
3. Setup variable names.
4. Go to data view and fill all the entries.
5. Now, go to Analyze tab. Select Comparative Means option and
then click on Mean option.
6. Now select the Dependent and Independent variable from the
list.
7. Go to option button and select Mean, standard deviation, and
variance option.
8. Click on OK button.
9. Your output is ready.
Output:

5C) Graphs:
1. Bar grpah - A bar chart displays categorical data using
rectangular bars whose heights or lengths correspond to
the values they represent.
Steps:
1.Open SPSS.
2. Go to variable view.
3. Setup variable names.
4. Go to data view and fill all the entries.
5. Now, go to Analyze tab. Click on Descriptive statistics and
select frequency option.
6. Now select one or more variables and move them into the
variable list.
7. Go to chart option and select “Bar Graph” from the list.
8. Click on OK Button.
9. Your output is ready.
Output:

2. Pie Chart - A pie chart is a circular statistical graphic which is

divided into slices to illustrate numerical proportion.
Steps:
1.Open SPSS.
2. Go to variable view.
3. Setup variable names.
4. Go to data view and fill all the entries.
5. Now, go to Analyze tab. Click on Descriptive statistics and select
frequency option.
6. Now select one or more variables and move them into the variable
list.
7. Go to chart option and select“Pie Chart”from the list.
8. Click on OK Button.
9. Your output is ready.
Output:

1. Histogram - A histogram is a visual representation of the

distribution of quantitative data. The term was first
introduced by Karl Pearson. To construct a histogram, the
first step is to "bin" (or "bucket") the range of values—
divide the entire range of values into a series of intervals—
and then count how many values fall into each interval.
Steps:
1.Open SPSS.
2. Go to variable view.
3. Setup variable names.
4. Go to data view and fill all the entries.
5. Now, go to Analyze tab. Click on Descriptive statistics and select
frequency option.
6. Now select one or more variables and move them into the variable
list.
7. Go to chart option and select “Histogram”from the list.
8. Your output is ready.
Output:

5D) Correlation - Correlation is a statistical measure that

expresses the extent to which two variables are linearly related
(meaning they change together at a constant rate).
Steps:
1. Open SPSS.
2. Go to variable view.
3. Setup variable names.
4. Go to data view and fill all the entries.
5. Now, go to Analyze tab in the top menu.
6. Go to correlate and select Bivariate.
7. Now select one or more variables and move them into the
variable list.
8. Click on OK Button.
9. Your output is ready.
Output:
 Exercise – 6 Literature Review
 Smith, A., & Johnson, B. (2019).Journal of Organizational
Behavior and Development.
This study explores the impact of organizational culture on
employee engagement and satisfaction at Google. Through
surveys and interviews, the research examines how Google's
open communication culture, emphasis on innovation, and
collaborative work environment influence employee morale and
job satisfaction. Findings indicate that employees who feel
supported by management and are encouraged to contribute
ideas report higher levels of engagement and loyalty to the
company.
 Lee, K., & Martin, S. (2020).Human Resource Management
Journal.
This paper examines how Google’s workplace flexibility policies,
such as remote work options and flexible hours, influence
employee productivity and well-being. Using data from a large
employee survey, the study finds that flexibility in work
arrangements leads to a significant increase in job satisfaction
and reduces burnout, particularly among employees in
demanding roles. The research also notes that employees value
the ability to balance work and personal commitments, which
contributes to higher overall productivity.
 Patel, R., & Green, M. (2021).International Journal of Business
Psychology.
This study investigates the role of team dynamics and
collaboration on employee behavior and job performance at
Google. Using observational and survey data, the research
highlights how team-based projects and cross-functional
collaboration enhance creativity and problem-solving. The
findings suggest that Google’s structured yet flexible team
environment promotes innovation, with employees feeling more
empowered to take risks and propose new ideas.
 Thompson, L., & James, C. (2022).Journal of Organizational
Psychology.
This paper focuses on the effect of recognition and rewards on
employee motivation and retention at Google. Through surveys
and case studies, the research finds that Google’s reward
systems, including promotions, bonuses, and peer recognition,
significantly influence employee motivation. Recognition for
individual and team contributions fosters a sense of
achievement, with employees feeling valued and appreciated,
which strengthens their commitment to the company.
Harris, J., & Kim, E. (2023).Management Studies Review.
This study examines the impact of transparency and
communication from Google’s management on employee
trust and morale. The research reveals that Google’s
transparent communication regarding decisions and
changes fosters trust between employees and leadership.
By holding regular meetings and providing open forums for
feedback, Google ensures that employees feel informed and
involved, leading to higher morale and a stronger sense of
community.
 Key Findings:
• Transparency in communication strengthens trust
between employees and leadership.
• Open feedback channels enhance employee involvement
and morale.
• Regular updates and open forums promote a strong sense
of community.
 Exercise – 7
Independent Sample T- Test
Variable view:
Steps:
1. Open SPSS.
2. Go to variable View.
3. Setup variable names.
4. Your variable view is ready.
Output:

Data view:
Steps:
1. Go to Data View.
 2. Enter the data that matches the variable type into the cell.
3. Now from menu, choose Analyze. Then go to Compare
Means and choose Independent Sample T-Test.
4. Select one or more variables and move the variables to the
Test Variable list.
5. Click on OK Button.
6. Your output is ready.
Output:

Interpretation: Since t value is less than 0.05 (t< 0.05), reject null
hypothesis. Hence, Group 1 is different from Group 2.
 Exercise – 8
One Sample T- Test
We will perform One Sample T-Test where comparison group
which is population mean is known and standard deviation is
unknown.
Variable view:
Steps:
1. Open SPSS.
2. Go to variable View.
3. Setup variable names.
4. Your variable view is ready.
Data view:
Steps:
1. Go to Data View.
2. Enter the data that matches the variable type into the cell.
3. Now from menu, choose Analyze. Then go to Compare Means
and choose One Sample T-Test.
4. The “One Sample T-Test” dialog box will appear.
5. Select the variable and move the variables to the Test Variable
list.
6. Now go to option bar, and put the confidence interval
percentage = 95%.
7. Click on OK Button.
8. Your output is ready.
Output of frequency:

Output of one sample T-test:

Interpretation: Since (0.005 < 0.05), therefore we cannot reject
null hypothesis.