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Class 12th IT (Information Technology)
6. E-Commerce and E-Governance
Exercise Solutions
Q.1) Fill in the blanks.
1) E-Commerce's scope is _____.
Ans : Global
2) A customer can do shopping _____ online using type of E-commerce.
Ans : B2C
3) The _____ phase consist of Order and Delivery.
Ans : Execution
4) E-wallet is a type of _____ account in which a user can store his/her money for any
future online transaction.
Ans : Prepaid
5) EDI is _____ exchange of information.
Ans : Electronic
6) The _____ type of e-governance refers to the government services which enable
citizens to get access to wide variety of public services.
Ans : G2C
7) The e-governance which provides safe and secure inter-realationship between
domestic or foreign government is _____
Ans : G2G
Q.2) State True or False.
1) C2C type of E-commerce deals with Buisness and Customer.
Ans : False
2) The lack of a personal touch can be a disadvantage for many types of services and
products in E-commerce.
Ans : True
3) Checking the balance of holiday is an example of G2C.
Ans : False
4) E-commerce provides more options to compare and select the cheaper and better
options.
Ans : True
5) M-commerce can be used through desktop computer.
Ans : False
Q.3) Multiple Choice Question (1 correct answer)
1) Invoice and payment are included in _____ phase of trade cycle.
a) Presale
b) execution
c) settlement
d) After sale
Ans : c) settlement
2) Licence renewal is an example of _____ e-governance.
a) G2C
b) G2B
c) G2G
d) G2E
Ans : a) G2C
Q.4) Multiple Choice Question (2 correct answer)
1) Encryption consist of two processes _____ and _____.
a) encryption
b) signature
c) decryption
d) digitization
e) security
Ans : a) encryption, c) decryption
2) Social commerce is a subset of electronic commerce that involves social media like
_____ & _____.
a) Facebook
b) Instagram
c) gmail
d) whatsapp
e) software
Ans : a) Facebook, b) Instagram
Q.5) Match the following.
A B
1) M-commerce a) Coded form of data
2) Cipher Text b) B2B
3) EDI c) E-bill payment
4) Wholesaler-to d) Paperless exchange of
information
5) Licence renewal e) G2C
services
6) Online facility to f) G2C
employees like leave
7) Government agencies g) G2E
share same database
Ans : 1) - c), 2) - a), 3) - d), 4) - b), 5) - f), 6) - g), 7) - e)
Q.6) Answer in brief.
1) Explain phase of trade cycle.
Ans : A trade cycle is the series of exchanges between a customer and supplier that
take place in a commercial exchange is executed. a general trade cycle consists of
following phases :-
i) Pre-Sales :- It contains of two steps like search and negotiate customer search for
required website for product to be purchase in negotiate step customer find a supplier
who offers good quality product at cheaper price and then customer agree is the terms
forwarded by supplier.
ii) Execution :- This phase consists of Order and Delivery. customer sents an order for
the selected product and offer after processing the order, customer received delivery of
the product.
iii) Settlement :- This phase consists of invoice and payment. Invoice means customer
will receive a bill for purchase product and after confirmation of receive product,
customer will pay for the same.
iv) After-Sales :- This phase consists of warranty and after sale services. In warranty
period, customer will get all maintenance services for the free or at a minimum cost.
After sale services means customer will do complaints about the performance of
product and get maintenance service from the supplier.
2) Explain M-Commerce.
Ans : M-Commerce is the buying and selling of goods and services through wireless
hand held devices such as smartphones and tablets. As a form of e-commerce enables
users to access online shopping platform without needing to use desktop computer.
Some of applications of M-commerce are mobile banking, ticket booking, e-bil payment,
online auctions, stock Market trading.
3) Describe process of encryption.
Ans : Encryption is widely use on the internet to protect user information being sent
between a browser and a server. This includes passwords, payment information and
other person in formation that should be considered private. The process consists of
two processes as encryption and decryption. Encryption converts Plain Text into Cipher
Text means non-readable form of data. Decryption is exactly opposite process of
encryption. It Converts Cipher Text into Plain Text.
Encryption is of two types :-
i) Symmetric (Shared Secret Encryption)
ii) Asymmetric (Public-Key Encryption)
4) What is E-governance.
Ans : It signifies the implementation of information technology in the government
processes and functions so as to cause simple, moral, accountable and transparent
governance. The basic purpose of e-governance is to simplify processes for all, i.e.
government, citizens, businesses etc. at National, state and local levels. Hence,
E-governance delivers SMART government. (S - Simple, M - Moral, A - Accessible, R -
Responsive, T - Transparent Government)
5) List out advantages of E-commerce.
Ans : i) Global Scope
ii) Electronic transaction
iii) Cost Saving
iv) Anytime Shopping
v) No intermediaries
vi) Public Services
6) Which are the different types of E-governance.
Ans : E-governance is of 4 types depending on the specific types of services.
i) Government-to-Citizen (G2C) :- The Government to Citizen refers to the government
services which enable citizens to get access to wide variety of public services. Most of
the government services fall under G2C.
ii) Government-to-Business (G2B) :- The Government to business is the exchange of
services between Government and Business organization. G2B provides access to
relevant forms needed to comply.
iii) Government-to-Goverment (G2G) :- The Government to Government refers to the
interaction between different government departments, organization and agencies. In
G2G, government agencies can share the same database using online communication.
iv) Government-to-Employee (G2E) :- The Government to Employee is the internal part
of G2C sector. Furthermore, G2E aims to bring employees together and improvise
knowledge sharing.
7) State two examples of G2E services.
Ans : Some effective examples of successful implementation of G2E services are
e-Mitra project (Rajasthan), e-Seva project (Andhra Pradesh), CET (Common Entrance
Test).
8) Write any four advantages of e-governance.
Ans : i) Reduced corruption
ii) High transparency
iii) Increased convenience
iv) Direct Participation of constituents
v) Reduction in overall cost
vi) Expanded reach of government
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