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 Student Guide

IPG LASERJET BASICS

&
TPS PRODUCT TRAINING

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© 2012 Hewlett-Packard Development Company, L.P

All Trademarks and Copyrights are properties of their Respective Owners.

The information contained in this document is subject to change without notice.

Compiled and Developed by GSC Bangalore Training Excellence Team.

If you have any feedback regarding the content of this document, please send a mail to
[email protected]

HP Restricted and Confidential Material.

PLEASE DO NOT DISTRIBUTE OUTSIDE HP.

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 INDEX

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 1. INTRODUCTION

LaserJet is a brand name under the line of dry electro-photographic (DEP) laser
printers marketed by Hewlett-Packard (HP) across the world.
Laser printing technology revolutionized the way we create documents and in
doing so, helped launch the desktop publishing (DTP) industry. For the first time, people
were able to create professional looking documents with a variety of type styles and sizes,
and incorporate graphics into their document with ease. Today laser printers are versatile,
affordable and highly reliable.

Impact vs. Non-impact

There are several major printer technologies available. These technologies can be
broken down into two main categories with several types in each:

 Impact - These printers have a mechanism that touches the paper in order to create an
image. There are two main impact technologies:
o Dot matrix printers use a series of small pins to strike a ribbon coated with ink, causing the
ink to transfer to the paper at the point of impact.
o Character printers are basically computerized typewriters. They have a ball or series of
bars with actual characters (letters and numbers) embossed on the surface. The
appropriate character is struck against the ink ribbon, transferring the character's image to
the paper. Character printers are fast and sharp for basic text, but very limited for other
use.
 Non-impact - These printers do not touch the paper when creating an image. Inkjet
printers are part of this group, which includes:
o Inkjet printers, which are described in this article, use a series of nozzles to spray drops of
ink directly on the paper.
o Laser printers use dry ink (toner), static electricity, and heat to place and bond the ink onto
the paper.

The HP LaserJet was the world's first desktop laser printer. Today HP holds more than (46%) in Inkjet &
(55.5%) of the World’s LaserJet share.

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How it started
1984:- HP introduced the first laser printer for IBM compatible personal computers at the National
Computer Conference (COMDEX). It was a 300-dpi, 8 ppm printer and featured an 8 MHz Motorola
68000 processor and could print in a variety of character fonts.

The HP LaserJet printer had high print quality, could print horizontally or vertically, and produce
graphics. It was ideal for printing memos, letters, and spreadsheets. It was quiet compared to other
contemporary printers, so people could talk on the phone while sitting next to the HP LaserJet printer
even while it was printing.

The first LaserJet was a high-speed replacement for text-only daisy wheel impact printers and dot
matrix printers. By using control codes it was possible to change the printed text style using font
patterns stored in permanent ROM in the printer.

1985:- The LaserJet Plus priced with "soft fonts" support, and other Text formatting features like bold,
italic and other options on a parallel (Centronics) interface. It also included 512 kilobytes of memory,
which was just enough to print graphics at 300 dpi that covered about 70% of the letter-size page area.

1986:- HP introduced the LaserJet D+, which included the LaserJet print engine and formatter but with
2 paper trays. The design was better than Apple's Laser writer, this multi-tray solution was available
to a mass audience for the first time.

1987:- HP introduced the mass-market laser printer, the LaserJet series II, in March 1987. The HP
LaserJet II was designed from the ground up as a laser printer with correct order page output.

1987:- the HP LaserJet 2000 came. A high-end, networkable printer, the LaserJet 2000 offered a duty
cycle of 70,000 pages per month and the standard 300-dpi output, initially priced at $19,995.

1988:- the HP LaserJet IID was released. It was the first desktop laser printer capable of duplexing. It
was also the first HP LaserJet with an HP designed and manufactured formatter.

1989:- HP introduced the first "personal" version of the HP LaserJet printer series, the LaserJet IIP. The
LaserJet II offered 300-dpi output and 4 ppm printing. It was the first no ozone print engine.

1990:- HP introduced the LaserJet III & IIID, with two new features: Resolution Enhancement
technology (REt), which dramatically increased print quality, and HP PCL 5(Printing Language).
Customers were no longer restricted to 10- and 12-font sizes.

1991:- The first mass-market Network printer, the HP LaserJet IIISi, in 1991. It featured a high-speed,
17 ppm engine, 5MB of memory. It also offered onboard Adobe PostScript emulation as opposed to the
font-cartridge based solution offered on other models.

1992:- HP introduced its first printer with 600-dpi output and Micro-fine toner, the LaserJet 4, bringing
publication-quality printing also introduced TrueType fonts to Laser jets; this ensured that the printer
fonts exactly matched the fonts displayed on the computer screen.

1993:- Instant-on fusing was introduced with the HP LaserJet 4L in 1993. It included a new low cost
print engine also.

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1994:-HP shipped its 10-millionth LaserJet printer and introduced the Color LaserJet, the
corporation's first color laser-printer. The printer had an average cost per page of less than 10 cents.

1995:- HP introduced the LaserJet 5 family of printers. They supported HP PCL 6, a printer-language
which gave noticeably faster output – especially with complex, graphics-intensive documents.

1996:- HP introduced the network-ready LaserJet 5Si, a major revision and upgrade to the 3Si (IIISi)
and 4Si, the 5Si, could provide 11"x17"(A3-Size) printing at an unprecedented 24 pages per minute

1997:- HP introduced the HP LaserJet 4000 family of printers. They included features from the HP
LaserJet 5 plus higher resolution of 1200 dpi.

1999:- HP released the HP LaserJet 4050 series, which was identical to the HP 4000 but with a faster
formatter and an easily accessible paper-registration area (where the paper is stopped, registered, and
then advanced for printing; a flip-up cover here made clearing of this component easier.)

1998:- This year marked the debut of the world’s first mass-market all-in-one laser device, the HP
LaserJet 3100, Users could print, fax, copy, and scan with a single Device.

1999:- HP introduced the world’s first personal laser printer that offered high-quality 1200x1200-dpi
resolution without significant performance loss.

2000s:- In December 2000 HP shipped its 50-millionth LaserJet printer

2001:- HP entered the low-end laser consumer/Home user printer market with the introduction of the
LaserJet 1000

2002:- The Laser jet 9000 series, which produced 50 pages per minute, was introduced with an internal
duplexer.

2003:- HP shipped its 75-millionth LaserJet printer. HP also entered the copier market with the
introduction of LaserJet 9055/9065/9085 MFPs (multifunction printers), a copier-based line of high-
volume multifunction printers.

2006:- total HP LaserJet sales had reached 100 million

2007:- HP has several lines of monochrome and color printers and multifunction products (copy, scan,
and/or fax included) that range from 20–55 ppm and range in price from $149 to several thousand
dollars.

2008:- HP Deskjet marks 20 years as the World’s Best Selling printer. HP unveiled the latest Large
Format Digital Printers (http://www.hp.com/hpinfo/newsroom/press/2008/index.html)

2010:- HP Introduced “Future smart Firmware” the first Windows CE OS based Firmware. HP Powers
Digital Transformation of Commercial Printing Firm Consolidated Graphics with HP T300 Color Inkjet
Web Press.

2011:- HP changed the naming convention from 4 digits to 3 digits with the creation of Product groups
(Pro Series & Enterprise Series) LaserJet Printers

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 LaserJet Printing Overview
Image Formation Basics
A LaserJet printer is comprised of mechanical and electrical systems that work
together to convert the text and images we see on our computer screens into printed
documents.
The six-step printing process begins with preparing the printer for the print job and
ends with finishing the image and releasing the processed page from the printer. When
functioning properly, the printer's components interact during these steps to complete the
print job successfully.

1. Conditioning / Charging
2. Image Writing
3. Image Developing
4. Image Transfer and Separation
5. Fusing
6. Cleaning

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 1. Conditioning / Charging :-
A uniform, negative charge is applied to the surface of the drum by the
charging Roller / Conditioning roller.

2. Image Writing:-
The negatively charged drum is scanned by a laser beam. A neutral charge is
created wherever the laser strikes the drum thereby creates invisible electrostatic
latent image.

3. Image Developing :-
The negatively charged toner particles on the developing roller are attracted to
the areas of the drum where the laser “wrote” on the drum’s surface to create the
visible image.

4. Image Transfer & Separation :-

The image on the print drum is transferred to the media (paper) as the positive
charge on the media given by the Transfer Roller attracts the negatively charged toner
particles off the drum. Static Charge eliminator neutralizes the charge on the media so
that it separates it from imaging drum.

5. Fusing :-
The printer's Fuser & Pressure Roller applies heat & pressure to fuse the toner
image to ensure that the toner is bonded properly to the media.

6. Cleaning :-
In the Cleaning stage, the residual toner particles are physically removed from
the drum's surface.

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 Toner Cartridge Basics
A toner cartridge, also called laser toner, is the consumable component of a laser
printer.
Toner cartridges contain toner powder, a fine, dry mixture of plastic particles, carbon,
and black or other coloring agents that make the actual image on the paper. The toner is
transferred to paper via an electrostatically charged drum unit, and fused onto the paper by
heated rollers during the printing process.

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 Smart Chip (E-Label)

Smart chip

Cartridge Toner seal

Smart chip is located in the Toner Cartridge and it tracks the number of pages printed
in that particular cartridge. It reports the usage status to formatter. We can get the Toner
Cartridge life status in “Supplies Status page”.
Toner Cartridges are of 2 types: “A” and “X”.
A Type – Standard Capacity
X Type – High Capacity.

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 HP Toner cartridges

 More than 70% of the printing system is contained in an Original

HP LaserJet toner cartridge--every time you replace your
cartridge, you get new components.
 Every two seconds, these components perform seven precision
tasks flawlessly, producing high quality output while also giving
your printer a built-in tune-up.
 HP toner particles are engineered to be rounder and smoother
for precise placement on the page, while remanufactured toner
cartridges often include toner gathered from random sources.

Remanufactured toner

 Bad printouts from worn or used components, frequently not

replaced in remanufactured toner cartridges
 Toner impurities that can lead to substandard printing
 Leakage on clothes, paper and printer caused from blown-out
seals
 Print defects such as streaking or banding
 The jagged particles from remanufactured toner can cause
greater wear and tear on your printer, compromising print
quality and performance.

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 2. MEDIA BASICS
Paper is a thin material mainly used for writing upon, printing upon or for
packaging. It is produced by pressing together moist fibers, typically cellulose pulp derived
from wood, rags or grasses, and drying them into flexible sheets. Paper is a versatile
material with many uses; the most common use is for writing and printing.
Paper is often characterized by weight. In the United States, the weight assigned to
a paper is the weight of a ream (500 sheets) of varying "basic sizes"; before the paper is cut
into the size it is sold to end customers. For example, a ream of 20 lbs., 8.5 × 11 in
(216 × 279 mm) paper weighs 5 pounds, because it has been cut from a larger sheet into
four pieces. In the United States, printing paper is generally 20 lbs., 24 lb., or 32 lb. at
most.
In Europe, and other regions using the ISO 216 paper sizing system, the weight is
expressed in grammes per square metre (g/m2) of the paper. Printing paper is generally
between 60 g and 120 g; anything heavier than 160 g is considered card. The weight of a
ream therefore depends on the dimensions of the paper and its thickness.
The LaserJet printer can use a variety of paper and other print media in accordance
with the guidelines mentioned in the datasheet of every printer. Media that does not meet
these guidelines might cause the following problems:
 Poor print quality
 Increased jams
 Premature wear on the printer, requiring repair.

It is possible for media to meet all of the guidelines and still not produce
satisfactory results. This might be the result of improper handling, unacceptable
temperature and humidity levels, or other variables over which Hewlett-Packard has no
control.
The LaserJet printers provide a number of print modes that allow the unit to adapt
to various media. You can change the print modes on the Paper tab in the printer driver, in
HP Toolbox FX, or in the embedded Web server.

Media to avoid
 Do not use paper that is too rough.
 Do not use paper with cutouts or perforations other than standard 3-hole punched
paper.
 Do not use multipart or multipage forms.
 Do not use paper that contains a watermark if you are printing solid patterns.
Media that can damage the printer
 Do not use media with staples attached.
 Do not use transparencies designed for inkjet printers or other low-temperature
printers. Use only transparencies that are specified for use with HP LaserJet printers.
 Do not use photo paper intended for inkjet printers.

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 Special paper or print media guidelines

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 Standard Media Sizes used in LaserJet’s

Inches Centimeters
Common Name Orientation
Width Height Width Height

Letter 8.5 11 21.59 27.94 Portrait

A4 8.27 11.69 21.0058 29.6926 Portrait

A3 11.7 16.5 29.6926 41.91 Portrait

Legal 8.5 14 21.59 35.56 Portrait

Executive 7.25 10.5 18.415 26.67 Portrait

Envelope #10 4.13 9.5 10.4902 24.13 Portrait

Envelope DL 4.33 8.66 10.9982 21.9964 Landscape

Envelope C5 6.38 9.02 16.2052 22.9108 Landscape

Envelope B5 6.93 9.84 17.6022 24.9936 Landscape

Envelope Monarch 3.88 7.5 9.8552 19.05 Landscape

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 3. PRINTER COMPONENTS & FUNCTIONALITY

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 Components functionality:-

1. Formatter :-
Receiving the print data (through the I/O Port), translating the data, Submit the
data to DC Controller.

2. DC Controller :-
It routes electrical signals, Supplies DC voltage to the HVPS, Laser Scanner, and all
other printer electrical components like solenoids & sensors.

3. LVPS (Low Voltage Power Supply) :-

Receive the AC power from Wall socket and convert them to DC voltage (like5V &
24V ) supplies them to all electrical Components and also supply power (110V AC or 220V
AC) to Fuser. LVPS comes in 2 Variants to support 110V AC & 220V AC.

4. HVPS (High Voltage Power Supply):-

It supplies High Voltages to imaging components like PCR, Developing Roller &
Transfer Roller.

5. Control Panel :-
It informs the user about the status of the Printer. It gets the control signal from
the Formatter and power from the DC controller.

6. Laser Scanner Assembly :-

Laser Diode produces Laser beam to scan the drum in order to create a latent
invisible image on the DRUM.

7. ECU :-
In Low end printer DC controller, LVPS & HVPS are incorporated in one PCB called
Engine Control Unit (ECU). This part comes in 2 variants to support 110V AC or 220V AC.

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 4. PAPER PATH THEORY
The pickup, feed and delivery system consists of various rollers and sensors along the paper path.
The rollers are driven by the drive motors. Sensors get their bias from the electronic boards. A printer
uses Tray 1(manual feeding tray/ multipurpose tray) and a cassette in tray 2 as media sources. The
printer can have additional paper input trays also.
The printed media is delivered either to the rear output bin or to the top output bin.

During the printing process, media passes thru the printer in a sequence which includes:
 Pickup/Feed
 Registration
 Transfer
 Fuse
 Exit
 Duplex
 Sensors

Pickup/Feed: - Media is picked and sent inside the printer for next level of feeding. The major parts
involve paper tray, pick roll, feed roll and separation pad/roll

Registration: - Media skew gets corrected before it enters the printing process. The registration
assembly also coordinates the start of the paper in the imaging process with the rotation of the OPC.
The major part involved is the registration assembly consisting of rollers and sensors.

Transfer: - Media passes thru the transfer roller so that the image on the OPC is transferred to the
media. The parts involved are OPC and the transfer roller.

Fuse: - Media with the un-fused image enters the heat and pressure rollers of the fuser so that heat
and pressure are applied to the page for the image to be fused. The part involved is the fuser.

Exit: - The media with the completed image is directed to the output bin. The part involved is the exit
assembly consisting of exit rollers and sensors.

Duplex: - The duplex unit allows the paper to be printed on two sides. This option is available with
some printers. Paper partially exits the printer and then is pulled back where a diverter guides it to the
duplex unit. The duplex paper path flips the paper so that the unprinted side enters the main paper
path at the registration assembly. The parts involved are duplex rollers and sensors.

Sensors: - The printer knows where the paper is located based on the sensors. The formatter board
and the DC controller calculate the time required for a paper to reach and pass each sensor based on

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the paper type, weight and option settings. The parts involved are the sensors actuators along the
paper path and the electronic boards.

The media pickup process explained: -

When the printer receives a print command from the host computer, the DC controller
PCA turns on the feed motor (M101) power. The motor drives the Tray 2 pickup, feed, and
separation rollers. The drum motor power also turns on. The laser/ scanner motor power turns
on.
The DC controller PCA then activates the feed clutch (CL101) to rotate the feed roller.
The Tray 2 pickup solenoid is activated (SL101) and the pickup arm descends. The pickup roller
touches the media and a sheet is fed into the product. The separation roller prevents multiple
sheets of media from being fed at one time.
As the pre-feed sensor (PS102) detects the media, the dc controller PCA turns off the
clutch, which stops the media. When the DC controller PCA detects that the laser/scanner is
ready it activates the feed clutch again. The feed roller moves the media farther into the
product. The registration shutter corrects page skew and the media is transported to the
fuser/delivery block.
The fuser/delivery block consists of rollers, sensors, the fuser, and the output delivery
assembly. The rollers transport the media through the fuser/delivery block paper path. The
fuser applies heat and pressure to the media to permanently bond the toner image to the
media. The output delivery assembly sends the printed media either to the rear output bin (if
the rear output door is open) or to the top output bin (the default output delivery bin).

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 5. THE NEW NAMING STRUCTURE
HP LaserJet is moving to a new naming structure to make it easier for customers to find the device
they want—whether it’s time to upgrade, or to replace their existing printer or MFP. The new naming
system also makes it easier to find the right supplies.
Example:
HP LaserJet Pro 100 color MFP M175nw
Pro: Pro and Enterprise sub- branding
100 Color MFP: Family number and product descriptor
M175nw: Model number of the printer
Note: “Pro” changes to” Enterprise” for 500 families and above

Family numbers
Family numbers are always stated in whole 100s (such as 200 or 300), never numbers like 205
or 356. They are permanent, so customers can always find them.
Product families are indicated by these numbers:

LaserJet PRO LaserJet ENTERPRISE

100 Personal low 500 Small work team high

200 Personal high 600 Workgroup A4

700 Workgroup and department

300 Small work team low (lite)
A3

400 Small work team low 800, 900 (For future use)

Descriptors
The descriptor follows the family number, and can be one of four choices:

 Blank—mono single function

 “MFP”—mono MFP
 “Color”—color single function
 “Color MFP”—color MFP

3el number

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Model numbers:
• Are used for supplies select-ability and the supply chain
• Communicate the bundle features through their final alphas, as in the following table:

a Base f Fax t Tray x+ dtn or higher 1

Full feature MFP (fsk &

c Work Flow h Hard Drive w Wireless z
fskm)

dtn or
d Duplex n Network x z+ Full Feature MFP
higher

Up to two alpha feature designators may be combined (for example, dn for duplex and network). The
following “Wild card” letters can be used for derivative SKU’s: b, c, e, g, i, j, k, m, p, q, r, s, u, v, and y.
These letters should not be used: l and o.

A comparison of LaserJet PRO and LaserJet ENTERPRISE

LaserJet PRO LaserJet Enterprise

Large businesses with advanced
Small to medium businesses with growing or
networking , security &
Positioning established networks & minimal
document management
management requirements
requirements
Target Segment Micro to small unmanaged Medium to large managed
Advanced networking &
management
Simple networking and management
Basic Features Advanced document
Simple scan to email, fax, folder
management, security, job
accounting and more

HOW TO USE THE NEW NAMING:

Whenever possible, the new naming should be used in its full form, as explained below. If
space is limited, the product name may be shortened or modified only as described here:

 General use: HP LaserJet Enterprise 600 M601n

 Firmware/software: HP LaserJet 600 M601n (excluding either “Enterprise” or “Pro”)
 Product nameplate: LaserJet Enterprise 600 M601 (without the “HP,” ideally with the model
number on a line by itself; LaserJet Pro products include bundle alphas in the model number, while
LaserJet Enterprise products may omit bundle alphas)
 Product nameplate (if it cannot be retooled to fit the new naming): LaserJet 600 M601 (excluding
“HP” and either “Enterprise” or “Pro”, with the model number appearing on the same line if
necessary)
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Previous Naming Convention:

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 Product Line Mapping Chart

 Product 8A: Personal Monochrome laser printer

 Product MA: Personal Monochrome laser printer + Scanner

+ =
 Product LY: Personal Color laser printer

 Product T2: Personal Color laser printer + Scanner

+ =
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 6. IPG TECHNICAL WEBSITES OVERVIEW

SAW (SERVICE ACCESS WORKBENCH)

 Product homepage for finding technical specification of a product.

 Repository of documents for troubleshooting most of the issues with
solutions/Work around.
 Support information like advisories, white paper etc.
 Service Manuals, User Manuals & Software reference guides.

Link: http://saw.cce.hp.com

HOW TO SEARCH EFFECTIVELY IN SAW.

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WHAT IS CHD (CALL HANDLING DOCUMENTS)

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 7. COMMUNICATIONS
The Printers uses mainly following ports connection to communicate with the
computer.
1. USB
2. Parallel cable (A to B, A to C).
3. Network Port (RJ 45).

1. USB Connector

USB Cable – recommended length is up to 2 meters.

2. Parallel cable (Both B type & C Type) also referred as IEEE 1284

DOS command to
check parallel
connectivity is:
DIR>PRN
DIR>LPT1

B- Type – maximum Length is 2 Meters.

C-Type – Maximum length is 10 Meters.

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3. NETWORK :
A network is a collection of hardware components and computers interconnected by
communication channels that allow sharing of resources and information.

Printer can be connected in network through two different configurations:

 Client-Server Configuration.
 Peer-to-Peer Configuration (directly in the Network)

Client-Server Configuration:

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 In Client-Server configuration network will have a dedicated server, and print driver can be
installed on server and shared to clients.

Peer-to-Peer Configuration:

If a network does not have a dedicated server, it is a peer-to-peer network. Each PC prints directly
to the printer.
Types of Network:
 LAN: Local Area Network
 WAN: Wide Area Network
 MAN: Metropolitan Area Network

Local Area Network (LAN)

A local area network (LAN) is a computer network that interconnects computers in a limited area such
as a home, school, computer laboratory, or office building using network media.
This is accomplished with a variety of materials: unshielded twisted-pair, shielded twisted-pair, Coaxial
Cable, fibre-optics, phone lines, or any combination of the above.

Wide Area Network (WAN)

A Wide Area Network (WAN) is a network that covers a broad area
Any telecommunications network that links across metropolitan, regional, or national boundaries)
using private or public network transports.
In essence, this mode of telecommunication allows a business to effectively carry out its daily function
regardless of location. The Internet can be considered a WAN as well
Ex: Businesses, governments, organizations, and individuals for almost any purpose imaginable.

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Metropolitan Area Network (MAN):
A Metropolitan Area Network (MAN) is a large computer network that spans a metropolitan area or
campus. Its geographic scope falls between a WAN and LAN.
A MAN is optimized for a larger geographical area than a LAN, ranging from several blocks of buildings
to entire cities.

Network cables:
 Unshielded Twisted Pair with RJ45 Connectors

 Shielded Twisted Pair with DB9 Connectors and IBM Data Connector

 Coaxial Cable with BNC Connectors

 Fibre-Optic Cable

Unshielded Twisted Pair with RJ45 Connectors:

These cables are commonly used for Ethernet over twisted pair, registered jack and other telephone
applications.

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Printer on network is connected using RJ45 Cable as shown below:

JetDirect devices are passing through devices that allow you to connect printers to the network
without going through a PC. Other words they convert the Local printer into network printers.
They are classified into 3 types:
 Embedded JetDirect

 Internal

 External

Embedded JetDirect
Embedded JDC are the one that is built on embedded on the Formatter board itself On the Formatter
RJ45 port would be available.

Internal Jetdirect
Internet JetDirect are like an extension card of Formatter. This Internal JDC can be removed from the
formatter and so on.
Internal JDC are further classified into 3 Types.
 MIO (Modular Input / Output)

 LIO (Linear Input /Output)

 EIO (Enhanced Input / Output)

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IO (Modular Input/Output):

MIO was the first technology developed by HP for LaserJet printers to enable the addition of peripheral
The HP JetDirect print server is a card that is installed in the modular input/output (MIO) slot of a
printer and allows the printer to be connected directly to a network instead of a single PC.
Advantages: Using HP JetDirect print server printer can be placed anywhere on a network for use by
multiple clients.

LIO (Linear Input/Output):

LIO is the interface input/output technology used in the LIO connectivity slot on printers
The LIO modules have a new enclosed modular design that quickly and easily plugs in to the printer's
LIO connectivity slot (also called an LIO port) without opening the printer.

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EIO – (Enhanced Input/output):

EIO (Enhanced Input/Output) is a modular interface developed by HP for its printers to expand their
capabilities
EIO does not just serve JetDirect cards, but EIO hard drives and the EIO Connectivity card for adding
communication ports to the printers as well.

External JetDirect:

External JDC are external device, Printer which does have an internal port/slot available can be
connected to external JDC which allows the printer to be connected directly to a network instead of a
single PC.

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Components of Network:

Network

NIC HUBS Switches Routers

Hubs

Network Interface Card (NIC)

NIC is used to connect a computer to an Ethernet network. The card (shown in the figure above)
provides an interface to the media.
The card usually also contains the protocol control firmware and Ethernet Controller needed to
support the Medium Access Control (MAC) data link protocol used by Ethernet.

Hubs
Hub is a device for connecting multiple Ethernet devices together and making them act as a single
network segment. Hub receives a message and then transmits it to all the other devices on its network.

Switches
A network switch is a computer networking device that links network segments or network devices.
A switch is a telecommunication device which receives a message from any device connected to it and
then transmits the message only to the device for which the message was meant.

Router
A router is a device that determines the proper path for data to travel between different networks, and
forwards data packets to the next device along this path. A more precise definition of a router is a
computer networking device that interconnects separate logical subnets.

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IP address (Internet Protocol address):
 Internet Assigned Numbers Authority (IANA) is responsible for the global co-ordination of the DNS
Root, IP addressing, and other Internet protocol.

 IP address serves two principal functions: host or network interface identification and location
addressing resources.

 An IP has 4 octets, each octet address containing up to 3 Digits – XXX.XXX.XXX.XXX

 Range for IP address is 1-254.

Note: Duplicate IP address can cause severe network problems.

Subnet mask and Default gateway:

Subnet mask is used to have the subnet bits represent a smaller network segment.
For example, HP could use a subnet mask of 255.0.0.0 that would be a very large segment, so HP uses
the subnet mask of 255.255.248.0 to reduce the network segment to 2,046 nodes. The following are
subnet masks for each IP class; although as the above example shows, a different subnet mask can be
used.

Default gateway:
Default Gateway is the device that passes traffic from the local subnet on to other subnets
A Router is a computer networking device that interconnects separate logical subnets.

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IP addressing Methods:
 Dynamic Host Configuration Protocol(DHCP)
 Static – Manual IP addressing

Dynamic Host Configuration Protocol DHCP:

 Dynamic Host Configuration Protocol (DHCP) is a network protocol that enables a server to
automatically assign an IP address to a computer from a defined range of numbers (i.e., a scope)
configured for a given network.

 DHCP scope is a valid range of IP addresses that are available for assignment or lease to client
computers on a particular subnet.

 In an DHCP server, a scope is configured to determine the address pool of IPs that the server can
provide to DHCP clients

 Printer is configured by DHCP method, and then the IP address will be changing time-to-time. Due
to which the print job will not reach the printer.

Manual IP addressing:
 Manual IP address is also known as Static IP address.

 IP address to be assigned manually by user on Computer or Printer. IP address assigned on

machine is constant and will not change until unless manually changed.

 Network printer drivers are configured using TCP/IP Port with Port being IP address of printer so it
DHCP IP is assigned on printers then IP keeps changing and print job is lost so recommended that
static IP address to be configured on Printer.

Classes of IPV4 address:

TYPE RANGE

CLASS A 1-126

CLASS B 128-191

CLASS C 192-223

CLASS D 224-239

CLASS E 240-255

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 LOOP BACK IP address:
Loop back IP address is used by Windows based Computer's NIC to self ping and checks the
functionality of the card
Class A address: 127.0.0.0 – 127.255.255.255 cannot be used and is reserved for loopback and
diagnostics functions.

Automatic Private IP addressing (APIPA)

A Windows-based computer that is configured to use DHCP can automatically assign itself an Internet
Protocol (IP) address if a DHCP server is not available. For example, this could occur on a network
without a DHCP server or on a network if a DHCP server is temporarily down for maintenance

DHCP clients can automatically self-configure an IP address, Subnet mask when an DHCP server is not
available.
IP range: 169.254.0.0 --- 169.254.255.255
HP Jetdirect Card Range: 192.0.0.192

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Network summary page:

Printer Network checks:

 Check the data and link light on the Printer RJ45 connection port.

 Print Network Configuration page to find the IP address, SM & Gateway settings.

 Check the “I/O Status” in the Network Configuration page

 Ping IP address of printer from PC.

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 8. DRIVERS & SOFTWARE
A printer driver or a print processor is a piece of software that converts the data to be
printed to the form specific to a printer. The purpose of printer drivers is to allow applications
to do printing without being aware of the technical details of each printer Model. The printer
Driver is also called as Printer Languages.
In Current LaserJet Printers, following Drivers are used:
PCL 5, PCL 6, Postscript (PS) & Host based

Selecting the correct printer driver:

HP PCL 5 driver
 Recommended for general office Windows printing
 Provides the overall best speed
 Backward compatible with previous PCL versions or older LaserJet printers
 Best choice for: Any 3rd party or home-grown custom solutions (forms, fonts, SAP programs) &
Any mixed environments (UNIX, Linux, mainframe)

HP PCL 6 driver
 Recommended for printing in all-Windows environments
 Provides the overall best, print quality, and printer feature support for most users
 Developed to align with Windows Graphic Device Interface (GDI) for best speed in Windows
environments.
 May not be fully compatible with 3rd party and custom solutions based on PCL 5

HP PostScript driver
 Recommended for printing with Adobe or other highly graphics-intensive applications
 For PS level 3 needs and PS font support
 Slightly faster than PCL 6 when using Adobe applications

Host Based Driver (GDI Driver)

The term Host-Based Printer is used to refer to a printer that has very little
intelligence. It does not have a Page Description Language (PDL) interpreter, any built in fonts,
or print straight ASCII text. Therefore, it does not require a powerful processor or large
amounts of RAM or ROM. To overcome this lack of printer intelligence, the work of generating
each page shifts from the printer to the PC, specifically the host-based printer driver on the PC.
This is where the actual page (raster) data is created and sent down to the printer.

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HP Universal Printer Driver (UPD)
The HP UPD was developed by HP to help you virtually eliminate the need for multiple printer drivers
and more effectively manage your print environment. When deployed across IT environment, this
single, intelligent print driver greatly reduces printer-related IT tasks and help-desk calls along with
improving the end-user printing experience. Office workers can enjoy the benefits of using a single
driver for printing on virtually any HP print device.

HP PCL 5
• Recommended for general office Windows printing.
• Backward compatible with previous PCL versions or older HP LaserJet printers.
• Best choice for third-party or home-grown custom solutions (forms, fonts, and SAP programs) and
mixed environments (UNIX, Linux, mainframe).

HP PCL 6
• Recommended for printing in all-Windows environments.
• Provides the best overall speed, print quality, and printer feature support for most users.
• Developed to align with Graphic Design Interface (GDI) for best speed in Windows environments.
• May not be fully compatible with third-party and custom solutions based on PCL 5.

HP Postscript
• Recommended for printing with Adobe or other highly graphics-intensive applications.
• Use for PS level 3 needs and PS font support.
• Slightly faster than PCL 6 when using Adobe applications.
• Best print compatibility between Apple Macintosh and Windows applications.

The HP Universal Print Driver (UPD) can operate in two different modes:

 Traditional mode functions like the product-specific drivers you are accustomed to using. When
installed in traditional mode, the HP UPD is associated with a specific print device, which can then
be selected from the application print menu.

 Dynamic mode allows you to find printers on a network. This is ideal when you are traveling or
want to print to a new device in the office. An easy-to-use interface helps users connect to HP print
devices on their own. There are four methods for finding printers in dynamic mode: Manually enter
printer address, Recently Used Printers, Managed Printer Lists, or Search Options.

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 Software Troubleshooting (Windows OS)
Windows Troubleshooting Components
 Control Panel
 Device Manager
 Event Viewer
 Registry Editor
 Windows Installer
 Windows Services
 Print Spooler
 The HPzpml Service
 Plug and Play
 Msconfig Utility
 Windows Firewall/Internet Connection sharing

Control panel :The Control Panel is a part of the Microsoft Windows graphical user
interface which allows users to view and manipulate basic system settings and controls such
as adding hardware, adding & removing software’s, controlling user accounts, changing
accessibility options, printers & hardware and Scanners & cameras etc.

Control Panel can be viewed in two views:

 Classic view : All the icons are listed completely
 Category view : Icons are grouped under one icon based on their functions

Category View
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 Classic view

Device Manager:

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 The Device Manager is a Control Panel applet in Microsoft Windows operating systems. It
allows users to view and control the hardware attached to the computer.
 When a piece of hardware is not working, the offending hardware is highlighted for the
user to deal with.
 It allows the user to control the hardware attached to the computer, and control what
device drivers are used.
 It also helps the user in troubleshooting (upgrade, Uninstall and re-install the device
drivers).

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 Event Viewer: Event Viewer is an area where Windows Operating Systems keep logs
about programs, security, and other events. The main use is for administrators to track
software, hardware, and OS errors.
The system defines three log sources:
1. System log
2. Application log
3. Security log

Event Viewer – Reading and Understand logs

Navigating through Event Viewer is easy:-

1. Click on Application, System, or Security and you will see a list of all events on the right pane.
2. Double click any of those log entries to get the Event Properties dialog box. This provides more
detailed information of the event.
3. From this box you get a description of the error and also a link to Microsoft’s help site.
4. Each event has a unique numerical ID. If you are not able to find the information related to the
event on Microsoft’s site, enter the ID into http://eventid.net

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Registry Editor: Window registry is a hierarchical database that stores configuration
settings and options on Microsoft Windows operating systems. It contains settings for
operating system components as well as the applications running on the platform: like the
kernel, device drivers, services, SAM, user interface and third party applications all make use of
the Registry.

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Windows Registry:
There are five predefined hives traditionally named according to their constant handles defined
in the Win32 API, or by synonymous abbreviations (depending on applications):

* HKEY_LOCAL_MACHINE or HKLM
* HKEY_CLASSES_ROOT or HKCR
* HKEY_CURRENT_USER or HKCU
* HKEY_USERS or HKU
* HKEY_CURRENT_CONFIG

NOTE: THESE DETAILS ARE FOR YOUR INFORMATION ONLY. NO CHANGES SHOULD BE MADE TO
THE WINDOWS REGISTRY WITHOUT THE MENTOR AND THE CUSTOMER’S CONSENT!

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 Windows Installer:
 Windows installer/ Microsoft Installer is a utility in Microsoft Windows operating systems, that
provides a common platform for all windows and Third party software installations compatible
with Windows.
 A file with an .msi as extension indicates it’s a Windows installer file for a specific software
module.
 Whenever software is installed into a windows computer, if the “Windows Installer Service” is
not started, under the services of the computer, the installation may fail.
 Windows Installer may appear in different setup packages (Install Shield Express,
Install Shield Developer, Wise for Windows Installer, or the Windows Installer SDK
itself, to name a few). However they all are .msi packages only.
 Whenever there are issues with installation, caused due to an .msi package, ex:
Installation failed due to xxx.msi package, one can try unregistering and re-registering
the MSI (Microsoft installer).
 The commands to be typed in the “windows run prompt” are:-
 To unregister the MSI , ‘msiexec [space]/unreg’
 To register the MSI, ‘msiexec[space]/regserver’

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Windows Services:
Windows service is an executable that performs specific functions and is designed so as to not
require much user intervention. Windows services can be configured to start when the
operating system is booted and run in the background as long as Windows is running, or they
can be started manually when required
The "Services" management console provides a brief description of the service functions and
displays the path to the service executable, its current status, startup type, dependencies and
the account under which the service is running.
Ex: If the Windows installer service is not started during installation of a software
program, the program may not get installed to the computer.

It enables users to:

 Start, Stop, Pause or Restart the required services
 Specify the service parameters
 Change the startup type which includes Automatic, Manual and Disabled:
 Automatic starts the services at system logon,
 Manual starts a service as required or when called from an application (according to
definition, but only some of the time in practice, depending on the service),
 Disabled completely disables the service and prevents it and its dependencies from
running.
 Automatic (Delayed) is a new startup type introduced in Windows Vista, that starts the
service a short while after the system has finished booting and initial busy operations, so
that the system boots up faster.
 Change the account under which the service logs on
 Configure recovery options upon service failure

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 Print Spooler:
 Print Spooler is print management software, provided for transferring data into a temporary
working area where another program/device may access it for processing/printing at a later
point in time.

 Print spooling process: Documents formatted for printing are stored onto a buffer (usually an
area on the hard disk) by a fast processor (computer's processor) and retrieved and printed by
a relatively slower printer at its own rate. As soon as the processor has written the documents
to the spooler, it has finished with the job and is fully available for other processes/programs.
Thus a fast processor does not overwhelm a slow printer with a job load

 Print Spooler Features: One or more processes may rapidly write several documents to a
print queue without waiting for each one to print before writing the next.
The spooler may even allow priorities to be assigned to jobs, notify users when they have
printed distribute jobs among several printers or even select it automatically.
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 ‘HPzpml’ driver:
 HPzpml driver handles non-printing related two-way (bi-directional) communications between
the PC and the HP printer.
 Typically, used on Desk Jet and Inkjet printers it will handle status-type communications such
as ink levels, paper-empty conditions, etc..., and will feed that information back to an HP icon
in the System Tray.
 In the case of a few LaserJet All-in-One printers it handles additional non-printing related
communications such as Front-panel scanning and photocopying events, accessing to the card
reader, etc...

Plug and Play Service:

 The plug and play service is required to be ‘started’ and running in the services console, before
any USB device is connected for auto detection.
 If this service is stopped, no USB devices connected to the computer will play/ get detected.
This also applies to our printers, when connected via the USB cable for device detection.

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 Msconfig utility:
 Msconfig stands for ‘Microsoft System Configuration’ Utility
 Every time a computer starts/boots-up, it refers to the Msconfig’ S start-up table to load
the programs at the start/ system tray
 This Utility will be useful to disable certain software programs, from automatically starting
during the system boot process, thus ruling out software conflicts during printer-software
installation.
 System configuration utility offers 3 types of startup to check for device driver conflicts.
They are:- (a) Normal startup (b) Diagnostic startup (c) Selective startup
 One can also disable services other than Microsoft’s to check for 3rd party software
conflicts.
 Using the ‘startup’ tab, one can uncheck all the programs that the user does not want to
automatically start, while the computer is booting up.

Note: - This will only stop the program from starting automatically. The user can still start
the program manually by launching the program’s executable from its installed location.

Caution: Every time a change is made on the system configuration utility, the computer will
need to be re-booted for the changes to take place. Inform your customers to save their
work before the re-boot.

Dis-claimer: Msconfig utility is ‘System configuration Utility’ meaning any changes made
here will affect the system’s settings. Therefore, caution must be exercised while enabling
and disabling certain entities here. Also please consult your mentors or Subject Matter
Experts before making any changes here.

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 Windows Firewall and Internet Connection Sharing:
 Windows Firewall is a software component of Microsoft Windows that provides firewalling
and packet filtering functions. It was first included in Windows XP and Windows Server
2003. Prior to the release of Windows XP Service Pack 2 in 2004, it was known as ‘Internet
Connection Firewall’.
 If the Firewall is enabled, there are chances, addition of new devices into the network, like
a printer, scanner etc., might be obstructed.
 Disabling/Adding exception into the windows firewall list is a suggested option in such
instances.
To make changes into the windows firewall,
- Go to the run prompt and type, firewall.cpl to get access into the windows firewall.

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 Run Command – Shortcut Keys

 Control Panel - ‘Control panel’

 Device Manager - ‘Device Manager’
 Event Viewer - ‘Event viewer’
 Registry Editor - ‘Regedit’
 Windows Installer - ‘Msiexec’
 Windows Services - ‘Services.msc’
 Print Spooler - It is listed under ‘Services.msc’
 The HPzpml Service - It is listed under ‘Services.msc’
 Plug and Play - It is listed under ‘Services.msc’
 Msconfig Utility - ‘msconfig’
 Windows Firewall(Internet Connection sharing) – ‘firewall.cpl’

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 9. OVERVIEW - PRODUCT TRAINING
Topics Information can be
found in

Service Manual,
Control Panel walkthrough
SAW, SML

Light Pattern, Fatal error, Secondary Service Manual,

error SAW, SML

Service Manual,
Menu map
SAW

Service Manual,
Resets (not all are applicable)
SAW

Service Manual
Imaging Technology (applicable mainly
(under Theory of
for CLJ
operation)

Service Manual
Paper pickup & paper path to find the
(Under Theory of
sensors locations
operation)

Service Manual
Motors and drive components location (Under Theory of
operation)

Diagnostics Tools (Sensor test, PQ

troubleshooting pg., Disable cartridge Service Manual,
check, Component test, Print SAW
STOP/START test)

Paper tray settings

1. Paper Sizes needs to be set by using any of these following methods:
a) Printer control panel
b) Toolbox/Drivers
c) EWS

Note: Some printers, particularly high-end printers, can detect the paper size automatically as
we adjust the paper guides in the tray.

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2. Paper Type selection for respective trays MUST be set correctly as many image settings
would be getting tuned to pre-set settings for particular paper type. These settings are
also set through above methods only.

3. The source selection is done at the driver side, while printing any document.

Things to know about the product

 The unique feature / difference in the particular model

 Optional accessories for the product
 Tray lifting mechanism
 Tray size sensing method
 Self- test pages & purpose
 Diagnostic page for Color patch & CPR marks
 Event log / Fax activity log ---- overview
 Diagnostics tools applicable for that product and demonstration/hands-on
 PQ Troubleshooting pages and its purpose
 Disable cartridge check and its purpose
 Reset hands-on
 Engine test page
 Mandatory CSR, CSR A parts –--- Hands-on removal & replacement
 Firmware upgrade procedure & Fixes
 Any other specific troubleshooting tips, if applicable
 Top issues faced in the product

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 10. TROUBLESHOOTING APPROACH

5 Step Troubleshooting
The Five Step methods use functional analysis. All steps may not be necessary in all cases.
Routine adherence to these basic steps will ensure the best possible troubleshooting.

Step 1
SYMPTOM RECOGNITION
• This step begins with information collection and leads to recognition of some disorder or
malfunction in the equipment or hardware
• Consider all input and concentrate to find out what the customer thinks is not working
• Collect all your technical information at this point. This is the most critical step!

Step 2
SYMPTOM ELABORATION
• Once you have recognized the malfunction, collect more detailed data
• Ask “smart” questions to divide and conquer
• This step may include having the customer do things on their system in order to answer
some of your questions.

Step 3
LIST POSSIBLE CAUSES
• Make a list of everything that could cause the malfunction you found. Example: If the
malfunction appears to be communications related you would list:
• Drivers
• Cable
• Parallel port
• Printer

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 Step 4
ISOLATE THE FAULT
• In this step you determine which of the items on your list is causing the malfunction. This
usually involves substituting software, hardware, files, procedures, etc.
EXAMPLE: If the malfunction is related to communications, you might isolate by:
• doing a printer self-test
• printing a DOS directory
• changing out the cable
• examining the port status
• checking the driver
• reloading the driver

Step 5
REPAIR, FUNCTIONALITY, LOGGING
• Make any necessary repairs, reloads, reboots, or other actions required to return the
equipment to operational status.
• Prove printer functionality if possible.
• Complete CCS logging and any other surveys and information collection that is applicable.

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 11. MONO LASERJET – 8A PRODUCTS
Product List
LJ 1000 Series – LJ 1000, LJ 1100, LJ 1010/12/15, LJ 1150, LJ 1200, LJ 1300,
LJ 1160, LJ 1320
LJ P2000 Series – LJ P2014, P2015, P2035, P2055
LJ Pro M400-M401 Series

Top Call Generator Models

LJ P2015, P2035/55 and M401series

Unique Features
General

 Faster print speed

 Faster processor speed
 Increased RAM
 Increased toner capacity

Hardware

 New print cartridge door button

 Redesigned 50-sheet multipurpose tray (tray 1) replaces single-sheet input slot
 Additional paper-width sensor, new multipurpose tray paper-presence sensor
 Improved fuser durability
 More advanced control panel
 Additional tray 1 pickup roller and separation pad
 No parallel port
 No network reset button
 HP internal networking (no wireless networking bundle)
 Automatic duplex printing in d, dn, and x bundles only (manual in base and n bundles)
 DIMM access door
 DIMM is DDR2 technology
 Accommodates Kensington lock
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 Self-test Pages
Following are the self-test pages that can be printed from the printer control panel.
Please note that the list is the overview of self-test pages and may not be applicable for all
Models. We need to refer the respective service Manual for the availability of the self-test
pages.

 Demo page: Prints a page that demonstrates print quality.

 Configuration Page: Prints the current product configuration. If an HP Jet direct print
server is installed, an HP Jet direct configuration page will print out as well. The
information which will be useful for us are: Firmware Version, Printer Sl.No., Pages since
last Maintenance, Installed options, Memory & Tray settings.
 Network Report: HP Jet direct configuration page will have Network statics & status. The
information which will be useful for us are: status, IP address, Subnet Mask, Gateway
address & Configured by.
 Supplies Status Page: Prints a supplies status page that shows the supplies levels for the
product, an approximate number of pages remaining, cartridge-usage information, the
serial number, a page count, and ordering information. This page is available only if you are
using genuine HP supplies.
 Usage Page: Prints a page that shows a count of all paper sizes that have passed through
the product, lists whether they were one-sided or two-sided, and shows a page count.
 Event log: The event log shows error number, page count, error code, and description or
personality. This can be printed from Diagnostics Menu or can be viewed in EWS or control
panel if the printer is not in printing condition.
 Menu Structure: Prints the control-panel menu map that shows the layout and current
settings for the menu items.
 PCL Font List: Prints a PCL font list that shows all the PCL fonts that are currently available
to the product.
 PS Font List: Prints a PS font list that shows all the PS fonts that are currently available to
the product.
 Service Page: Prints the service report.

For more information refer respective Service Manual or SAW

Resets
 Restore factory-set defaults: Restoring the product to the factory-set defaults performs
a simple reset and restores most of the factory (default) settings. This item also clears the
input buffer for the active I/O.
 NVRAM initialization: Initializing NVRAM resets the serial number, the event log, the page
counts, the calibration settings, and the EIO card. Initialize NVRAM only when absolutely
necessary. In most situations, use cold reset to reset product variables but still retain the
needed values in the SERVICE menu. Before initializing NVRAM, print a configuration page
and a supplies status page.

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 Cold reset paper: The paper size that is stored in NVRAM is reset to the default factory
setting. If you replace a formatter board in a country/region that uses A4 as the standard
paper size, use this menu to reset the default paper size to A4. LETTER and A4 are the only
available values.
 Ethernet reset: This item resets the Ethernet hardware and causes it to reacquire an IP
address.

Internal pages: Following are the internal pages for M401 printer shown for example.

Demo Page:

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 Configuration Page:

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 Supplies Status Page:

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 12. AIO MONO LASERJET – MA PRODUCTS
Product List
LJ 1000 Series – LJ M1522nf
LJ 2000 Series – LJ M2727 MFP
LJ 3000 Series – LJ 3015/3020/3030, LJ 3050/3052/3055 AiO, LJ 3300,
LJ 3380 AiO & LJ 3390/3392 AiO
LJ Pro 400 MFP- M425dw, M425dn
Top Call Generator Models
LJ 3390/3392, LJ M1522nf & LJ M2727 & LJ Pro 400 MFP

Unique Features
 These models can do Scan/Print/Copy/Fax.
 The models have LCD control panel for displaying/modifying settings and also individual
buttons to control the functions of Scan/Copy/Fax.
 With the use of the Software and Control Panel scanning can be done when connected
directly to a computer (USB) or when on Network.
 Fax can be done when connected directly to a dedicated fax line or through TAM/ Shared
Lines/PBX.

Self-test Pages
Following are the self-test pages that can be printed from the printer control panel.
Please note that the list is the overview of self-test pages and may not be applicable for all
Models. We need to refer the respective service Manual for the availability of the self-test
pages.
 Self-Test / Configuration Page: Prints the current product configuration page which will
list the current settings and properties for the AIO. The information which will be useful for
us are: Printer Sl.No. Model No., Supply Status, and Page Count, Installed options, Memory,
Tray settings & Fax Settings.
 Network Configuration Page: This page will list the AIO current network settings. The
information which will be useful for us are: status, IP address, Subnet Mask, Gateway
address & Configured by.
 Supplies Status Page: Prints a supplies status page that shows the remaining life of the
print cartridge for the product, an estimated number of pages remaining and other
cartridge-usage information. This page is available only if you are using genuine HP
supplies.
 Usage Page: Prints a page that shows a count of all paper sizes that have been printed by
the product, lists whether they were one-sided or two-sided, and shows a page count as
well as average coverage of the page in percentage.

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  Event log: The event log shows error number, page count, error code, and description
or personality. This can be printed from Diagnostics Menu or can be viewed in EWS or
control panel if the printer is not in printing condition.
 PCL Font List: Prints a PCL font list that shows all the PCL fonts that are currently
available to the product.
 PS Font List: Prints a PS font list that shows all the PS fonts that are currently
available to the product.

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 Internal pages: Following are the internal pages for M401 printer shown for example.
Demo Page:

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Supplies Status page:

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Configuration Page:

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Fax Configuration Report:

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Network Summary page:

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Engine Test M425:
If the duplex unit is disabled, the engine test produces a single-sided sheet with
horizontal lines when you perform the engine test. If the duplex unit is activated (the default
state), the engine test produces a double-sided sheet with horizontal lines when you perform
the engine test.
To perform the test, with the product in the Ready state, open and shut the cartridge door
three times. If the engine is functioning properly, the product will initialize and then print the
test page

Resets

 Restore factory-set defaults: Restoring the product to the factory-set defaults performs
a simple reset and restores most of the factory (default) settings. This item also clears the
input buffer for the active I/O.
 NVRAM initialization: Initializing NVRAM resets the serial number, the event log, the page
counts, the fax settings, and the EIO card. Initialize NVRAM only when absolutely
necessary. Before initializing NVRAM, print a configuration page and a supplies status
page.
 Super NVRAM initialization: The super NVRAM initialization clears all settings affected by
a regular NVRAM initialization, and also clears the product language and country/region
settings.
 Soft Reset: Buffer memory will get cleared along with the restoring of the customer
settings.

Hidden Special Menu’s

 Secondary Service Menu: These menus allows you to print service reports, calibrate the
scanner, reset the telecom settings, tests the control panel display and also view the
firmware revision of the model.
 Developers Menu: This menu is used to test the telecom settings, enter certain scanner
settings, and adjust the fax parameters and print developer’s report.

Control Panel
Please refer the respective product service Manual or SAW or SML for control panel
overview, Setting Speed Dial & Group Dial for Fax.

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 13. COLOR BASICS

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 RGB – Additive Color Theory

An additive color model involves light emitted directly from a source or illuminant of
some sort. The additive reproduction process usually uses red, green and blue light to produce
the other colors. Combining one of these additive primary colors with another in equal
amounts produces the additive secondary colors cyan, magenta, and yellow. Combining all
three primary lights (colors) in equal intensities produces white. Varying the luminosity of each
light (color) eventually reveals the full gamut of those three lights (colors).
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 Computer monitors and televisions use a system called optical mixing and cannot be
considered additive light because the colors do not overlap. The red green and blue pixels are
side-by-side. When a green color appears only the green pixel will light up. When a cyan color
appears, both green and blue pixels light up. When white appears all the pixels light up.
Because the pixels are so small and close together our eyes blend them together, having a
similar effect as additive light. Another common use of additive light is the projected light used
in theatrical lighting (plays, concerts, circus shows, night clubs, etc.).

CMY – Subtractive Color Theory

A subtractive color model explains the mixing of paints, dyes, inks, and natural
colorants to create a full range of colors, each caused by subtracting (that is, absorbing) some
wavelengths of light and reflecting the others. The color that a surface displays depends on
which colors of the electromagnetic spectrum are reflected by it and therefore made visible.
Subtractive color systems start with light, presumably white light. Colored inks, paints,
or filters between the viewer and the light source or reflective surface subtract wavelengths
from the light, giving it color. If the incident light is other than white, our visual mechanisms
are able to compensate well, but not perfectly, often giving a flawed impression of the "true"
color of the surface.
In most color printing, the primary ink colors used are Cyan, Magenta and Yellow. Cyan is the
complement of
Red, meaning that cyan acts like a filter that absorbs red.
The amount of cyan applied to a paper will control how much red will show. Magenta is the
complement of green, and
Yellow the complement of blue. Combinations of different
Amounts of the three inks can produce a wide range of colors. This mixture is called CMYK.

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Color Gamut
In color reproduction, including computer graphics and photography, the gamut, or
color gamut is a certain complete subset of colors. The most common usage refers to the
subset of colors which can be accurately represented in a given circumstance, such as within a
given color space or by a certain output device.
In color theory, the gamut of a device or process is that portion of the color space that
can be represented, or reproduced. Generally, the color gamut is specified in the hue–
saturation plane, as many systems can produce colors over a wide intensity range within their
color gamut; in addition, for subtractive color systems, such as printing, the range of intensity
available in the system is for the most part meaningless outside the context of its illumination.
When certain colors cannot be displayed within a particular color model, those colors
are said to be out of gamut. For example, pure red which is contained in the RGB color model
gamut is out of gamut in the CMYK model.
A device that is able to reproduce the entire visible color space is an unrealized goal
within the engineering of color displays and printing processes. While modern techniques allow
increasingly good approximations, the complexity of these systems often makes them
impractical.
While processing a digital image, the most convenient color model used is the RGB
model. Printing the image requires transforming the image from the original RGB color space
to the printer's CMYK color space. During this process, the colors from the RGB which are out of
gamut must be somehow converted to approximate values within the CMYK space gamut.
Simply trimming only the colors which are out of gamut to the closest colors in the destination
space would burn the image. There are several algorithms approximating this transformation,
but none of them can be truly perfect, since those colors are simply out of the target device's
capabilities. This is why identifying the colors in an image which are out of gamut in the target
color space as soon as possible during processing is critical for the quality of the final product.

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 CMYK – Color Conversion (WYSInWYG)

Why we require BLACK cartridge?

 Costlier if we use CMY.
 CMY will produce “muddy” grey.

How Color Planes are created for printing in CLJ Printers.

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 Actual Print send to the printer

Driver/ Formatter converts the Picture into 4 color Planes (CMYK) as below:

Color Calibration
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 Calibrating your monitor provides a screen display that simulates what prints on paper.
Calibrating your printer insures that what you print is consistent with what you see on-screen.
The two go hand in hand.
There are many reasons why and ways that monitor displays and printed output are
dissimilar including:
 Monitors use additive RGB color while printing uses subtractive CMYK pigments, each a
different way of reproducing color.
Printed images don't have the same range, saturation, and contrast as a monitor
making the colors typically darker and less vibrant than on screen. Paper texture and
brightness also affect — and change — the printed image.
The aim of color calibration is to measure and/or adjust the color response of a device
(input or output) to establish a known relationship to a standard color space. The device that is
to be calibrated is sometimes known as calibration source; the color space that serves as a
standard is sometimes known as calibration target. Color calibration is a requirement for all
devices taking an active part of a Color managed workflow.
In most of our HP Color LaserJet Printers, Calibration does following adjustments.
 Color Density Calibration (Dmax/DHalf)
 Color Plane Registration Adjustment.(In some printers, through FULL CALIBRATION)

Printer Configuration page or Diagnostic page will have the Density patches and CPR
marks to indicate the status of Calibration. A sample page is below, in which CPR marks & Color
patches are marked.

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 Color Calibration with ICC Profiles
ICC profiles provide a way to insure consistent color. These files are specific to
each device on your system and contain information about how that device produces
color. With printers the ideal situation is to create separate profiles based on various
combinations of ink and paper because this affects the appearance of the printed
material. However, the stock or default profiles for your printer model (available with
your software, from your printer manufacturer, or from other Web sites) are often
adequate for most desktop printing.
For more precise color management needs, you can use color management
software to develop custom ICC profiles for any device.

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 Color Laser Jet Printing Technology

Transfer Belt (ITB)

Toner Cartridge

Carousel Technology:
1. One OPC ( Inside Imaging Unit / Drum)
2. One T1 (Primary)Transfer Roller ( Inside Imaging Unit)
3. One T2 (Secondary) Transfer Roller (ITB to Media).
4. ITB (Image Transfer Belt) is used.
5. ITB rotates 4 Times to get ONE FULL Color image.
6. Speed is less.
7. Noise due to Carousel movement.

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 Fuser

ETB Assly

Print Cartridge

Laser Scanner
Assembly

In-Line Technology:
1. 4 Cartridge (4 OPC drum)
2. ETB (Electrostatic Transfer Belt) is used.
3. 4 Transfer rollers (Inside ETB assembly).
4. 4 Laser output used to WRITE on 4 OPC.
5. Media Travel through ETB, hence the image DIRECTLY transferred to Media from OPC.
6. Fuser Assembly would be on the TOP.
7. Speed is MORE.
8. Noise less.

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 In line with ITB Technology:

In-Line with ITB:

1. 4 Cartridges like In-Line.
2. 4 Primary Transfer Rollers inside ITB.
3. 1 Secondary Transfer Roller (ITB to Media).
4. Media DOES NOT contact OPC to minimize OPC damages.
5. Generally used in HIGHEND CLJ.

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 NEW Inline ITB Technology (Lower end CLJ)

Inline – ITB

CP2025
CP1210
CP 1510
CM1312
CM2320

ITB

In-Line (HICUP/SO)

CP3525
CM3530

ITB

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 Sample prints in different preset profiles

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 14. ALL-IN ONE BASICS
Scanning Technology
CIS
A Contact Image Sensor (CIS) is an integrated module that comprises an illumination
system, an optical system and a light-sensing system - all within a single compact component.
The illumination is provided by Light Emitting Diodes (LEDs) shining downs a light guide which
in turn directs the light onto the document. There are three LEDs (red, green, blue), thereby
providing the color content in the scan. Note that there are no color filters in the optical or
light-sensing system. The color gamut of a CIS scanner is therefore determined by the
spectrum of each of the LEDs. A CIS scanner will not provide as wide a color gamut as a CCD
scanner. LEDs require no warm-up period. Therefore, a CIS scanner can be switched on and
used immediately. Further, LEDs are very stable which means that a CIS scanner does not
require frequent re-calibration.

CCD
A lamp is used to illuminate the document. The lamp in newer scanners is either a cold
cathode fluorescent lamp (CCFL) or a xenon lamp, while older scanners may have a standard
lamp. The entire mechanism (mirrors, lens, filter and CCD array) make up the scan head. The
scan head is moved slowly across the document by a belt that is attached to a stepper motor.
The scan head is attached to a Carriage rod to ensure that there is no wobble or deviation in
scanning.
The image of the document is reflected by an angled mirror to another mirror. In some
scanners, there are only two mirrors while others use a three mirror approach. Each mirror is
slightly curved to focus the image it reflects onto a smaller surface. The last mirror reflects the
image onto a lens. The lens focuses the image through a filter on the CCD array. The filter and
lens arrangement vary based on the scanner.

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 Some scanners use a three pass scanning method. Each pass uses a different color
filter (red, green or blue) between the lens and CCD array. After the three passes are
completed, the scanner software assembles the three filtered images into a single full-color
image. Most scanners today use the single pass method. The lens splits the image into three
smaller versions of the original. Each smaller version passes through a color filter (red, green
or blue) onto a discrete section of the CCD array. The scanner combines the data from the three
parts of the CCD array into a single full-color image.

A CIS scanner is considered to be better for technical documents (CAD, AEC, GIS, Maps,
Government, and Utilities) because it is able to reproduce fine lines, small type and minute
details. It is also most likely the preferred solution for high-volume scanning as it provides
higher throughput, and requires no warm-up time.

A CCD scanner is often used in the graphic arts arena to scan photographs, renderings,
posters, and other items with the need for high/true color reproduction. CCD scanners
generally are available in larger sizes, including flatbed scanners that are often used to scan
fine art.

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 HP AIO Scanning
The AIO software needs to be installed first to use the product as scanner. The
Software is shipped with the product. Also the same can be downloaded from www.hp.com

HP LaserJet AIO – Scan Methods

Scan from the product by using any of the following methods:

I. From the product control panel

On the product control panel, press the Scan To button. Use the arrow buttons to select
an option, and then press the Start Scan or the OK button.
Scanning from the product control panel is possible only after the option has been
configured in the HP LaserJet Scan software.
The following options are configured by default for a USB connection:
 If you select File, the scanned photo will be saved to a directory that you specify.
 If you select OCR, the scanned document will be opened in the ReadIRIS software to convert
into an editable text document.
This option only appears if ReadIRIS text-recognition software is installed on the
computer. For more information, see the help on the ReadIRIS CD.
 If you select EMAIL PIC, the scanned photo will be attached to a new e-mail message. You can
then add an e-mail address, add notes, and send the message.
 If you select EMAIL DOC, the scanned document will be attached to a new e-mail message. You
can then add an e-mail address, add notes, and send the message.
 If you select SETUP, the HP LaserJet Scan software opens the Scan Setup Options dialog box,
where you can create, change, or delete the destination options that are available when you
press the Start Scan button on the product control panel.
Photos are scanned at 150 dpi and documents are scanned at 300 dpi.
II. From the computer by using HP LaserJet Scan (Windows).
Click Start, select Programs or All Programs, select HP, select the name of the product,
and then click Scan.

III. From a TWAIN- or WIA-compliant software program.

From Photo Gallery (MS Vista) or from MS PAINT

IV. HP LaserJet Scan software

Use the HP LaserJet Scan software to scan from the product and then complete any of
the following tasks with the data:
 Save the scanned item to a file.
 Attach the scanned item to an e-mail.
 Perform text recognition on the scanned item through ReadIRIS, if ReadIRIS text-recognition
software is installed on the computer.
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 Open the scanned item with any third-party software program that supports the drag-and-
drop function.

To use the HP LaserJet Scan software, click Start, select Programs or All Programs,
select HP, select the name of the product, and then click Scan.
The HP LaserJet Scan software saves the scan as any of the following image file types:
 .BMP
 .GIF
 .JPG
 .PDF
 .TIFF (both regular and compressed)

Convert a scanned document into editable text by using the ReadIRIS software. The
following editable text file types are supported in ReadIRIS:
 .BMP
 .DCA
 .DOC
 .DW
 .HTM
 .MM
 .PDF
 .RTF
 .TXT
 .WP
 .WPS
 .WS
 .WS2

HP LaserJet Scan dialog box

The “What would you like to do?” Drop-down menu contains any user-defined
destinations, and the following default destination options:
 Scan a document and attach it to an e-mail
 Scan a photo and attach it to an e-mail
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 Scan a photo and save it to a file
 Prompt me for settings first and then scan
 Scan a document into editable text (if ReadIRIS software is installed)

HP LaserJet Scan drop-down menu

After you select a destination, click Scan to start the scan.

Click Setup... to open the Scan Setup Options dialog box, where you can create, change,
or delete the destination options that are available in the “What would you like to do?” Drop-
down menu and specify the destination options that are available when you press the Scan To
button on the product control panel. Each destination has a unique name and scan settings
associated with it.

Scan Setup Options dialog box

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 The Change the destinations that show up on the all-in-one control panel when I
press the <Scan To> button option appears only if HP ToolboxFX is running.
Many of the dialog boxes in the HP LaserJet Scan software contain the following four
common buttons:
 Click Back to return to the previous dialog box.
 Click Next to go to the next dialog box.
 Click Cancel to cancel the creation or deletion of a scan destination.
 Click Help to gain access to context-sensitive help for the dialog box.
The HP LaserJet Scan software presents a series of dialog boxes that depend on the
selections made in the HP LaserJet Scan software dialog boxes. The following flowcharts show
the sequence of HP LaserJet Scan software dialog boxes.
Every time the HP LaserJet Scan software is used, an HPPSCAN5.LOG file is generated
in the current user's temporary directory. The HPPSCAN5.LOG file appends after every scan,
and develops a log of operations that helps troubleshoot scanning problems. To gain access to
the log file, follow these steps:
 Click Start and then click Run...
 Type %TEMP% in the Open: field and then click OK
 Double-click the hppscan5.log file in the window that opens.
Selecting the third-party destination option saves the scanned image in a file of the
specified file type. The HP LaserJet Scan software then starts the specified software program
by appending the filename after the software filename. Because the HP LaserJet Scan software
does not support automatic discovery of software programs, you must specify the correct
software program and specify a file type that your program supports.

E-mail
The HP LaserJet Scan software for Windows supports only 32-bit, messaging
application programming interface (MAPI)-compliant e-mail programs, and does not support
Internet-based e-mail programs such as Hotmail, Yahoo, or MSN. The following table lists
examples of supported e-mail programs.

Examples of supported e-mail programs

Program Name Windows OS

Yes: Outlook 97,

Microsoft Outlook Outlook 98, Outlook 2003,
Outlook XP
Microsoft Outlook
Yes
Express

Lotus Notes Yes: V3.0 and later

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 E-mail is always sent through the default e-mail client. To see the default e-mail client
in Windows XP (the path varies for other Windows operating system), click Start, click Settings,
click Control Panel, click Network and Internet Options, click Internet Options, click the
Programs tab, and review the E-mail setting.

Scan settings
The following table shows the available scan settings.

Available scan settings

Option Scan settings
75 dpi
Resolution 100 dpi
Higher 150 dpi
resolution scanning 200 dpi
requires longer scan
times and more 300 dpi
memory. 600 dpi
1200 dpi
Black and White (1 bit)
Image type (bit
Grayscale (8 bit)
depth)
Color (24 bit)
Adobe PDF (*.pdf)
JPEG (*.jpg, *.jpeg)
GIF (*.gif)
File type
Windows Bitmap (*.bmp)
TIFF (*.tiff, *.tif)
TIFF – compressed (*.tiff, *.tif)
Letter
Legal
Executive
A6
Size to scan A5
A4
Envelope #10
Envelope DL
Envelope C5

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 Available scan settings
Option Scan settings
Envelope B5
Envelope Monarch
B5 (ISO)
B5 (JIS)
Double Postcard (JIS)
Postcard
Postcard Std #10
8.5 x 13
16K
Business Card
Photo: 3.5 x 5 in (9 x 13 cm)
Photo: 5 x 3.5 in (13 x 9 cm)
Photo: 4 x 6 in (10 x 15 cm)
Photo: 6 x 4 in (15 x 10 cm)
Photo: 5 x 7 in (13 x 18 cm)
Photo: 7 x 5 in (18 x 13 cm)
Photo: 6 x 8 in (15 x 24 cm)
Photo: 8 x 6 in (24 x 15 cm)
Photo: 8 x 10 in (20 x 25 cm)

Scan drivers
TWAIN driver
The product software includes a TWAIN-driver user interface that provides great
flexibility and a wide range of image-quality options. TWAIN is an industry-standard scanning
protocol, and you can initiate scans from the product by using any TWAIN-compliant program.
 Peripheral management language (PML) is the supported scan language.
 The TWAIN driver does not support duplex scanning.
TWAIN compatibility
TWAIN-compliant programs can scan documents directly from the product. Programs
that follow the TWAIN standards should work because the HP LaserJet products support the
required core functions for TWAIN version 1.9 compliance. However, these programs have only
limited support for extended TWAIN options, and software that requires full support, such as
Adobe and Core, might not function as expected.
For programs that are not TWAIN-compliant, use the following steps as a workaround:

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  Use the HP LaserJet Scan software to scan the document into a folder in .TIFF format
(or any other file type that the software supports).
 Import the .TIFF file into the program.

TWAIN-driver user interface

The TWAIN user interface contains the following options:

 New Scan: Use this control to rescan the image. Flatbed scanner previews always appear at
75 dpi and in color.
 Accept: Use this control to rescan the image if the original is on the flatbed scanner and to
then send the image back to the program with the specified settings.
 Resize: Use this control to change the selection area for the final scan.
 Lighten/Darken: Use this control to lighten or darken the scanned image.
 Color Adjustment: Use this control to adjust the color on the scanned image.
 Resolution: Use this option to designate the final resolution for the image. The software
interpolates non-native resolutions that are higher than 1200 dpi.
 Mirror: Use this option to flip the scanned image horizontally.
 Invert Colors: Use this control to invert the colors in the scanned image.
 Descreen: Use this control to apply a special algorithm that detects and removes
undesirable patterns from the scanned image. Selecting this option automatically triggers
a rescan because the descreen operation must take place as the image data is flowing in
from the scanner.
 Rotate: Use this control to rotate the scanned image 90°.
 Zoom: Use this control to zoom in on the selected area of the scan. This automatically
starts a rescan if one is needed to obtain a clear image.
 Reset Tools: Use this option to reset all the controls to their default values.

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 To set additional scan settings, on the Scan menu, click Scan Preferences.
Scan Preferences – Web Page Dialog

The Scan Preferences dialog box contains two tabs: Automatic and Quality vs. Speed.
However, the HP LaserJet Scan software supports only the options on the Automatic tab.

The following options are available on the Automatic tab:

 Automatically straighten scanned images
 Automatically adjust exposure
 Automatically adjust color
 Use enhanced color
 Prompt for additional scans from glass/TMA.
 Restore Defaults

WIA driver
The WIA driver does not support duplex scanning.
Use any of the following methods to open the Windows Image Acquisition (WIA)
scanning feature for Windows XP:
 Start WIA scanning through a WIA-compliant software program.
 Right-click on the scanner icon in the My Computer folder, and then click Scan.
 Right-click on the scanner icon in the My Computer folder, and then click Scanner Wizard.
 Right-click on the scanner icon in the Scanners and Cameras folder in the Control Panel, and
then click Scan.
 Right-click on the scanner icon in the Scanners and Cameras folder in the Control Panel, and
then click Scanner Wizard.

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 WIA scanning – WIA compliant software program

WIA scanning – Scanners and Cameras folder

WIA has its own user interface. It is relatively simple and does not contain the wide
range of image-quality options that are available in the TWAIN-driver user interface.

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WIA-driver user interface — flatbed

WIA-driver user interface — ADF (no preview)

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 When you use the WIA scan driver, you must modify the brightness and contrast
after you perform the scan. Contrast or brightness modifications cannot be set on the
product. Only native product resolutions are supported, and no software interpolation is
performed. The WIA scan driver supports ADF or flatbed scanning, but does not support
duplex scanning. The WIA scan driver supports the following file types:
 .BMP
 .JPG
 .GIF
 .TIFF
 .FPX
 .PNG

Program the Scan To Button and Create New Destinations

Information
The Scan To button must be programmed before it is used. However, some
destinations are programmed by default if the all-in-one is directly connected to the
computer.
A. To program the Scan To button:

1. Select Start > Programs or All Programs > HP > HP LaserJet 3050, 3052, 3055, 3390,
3392 > Scan

2. Click Setup to open the Scan To Setup Wizard.

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 3. Click to select the Change the destinations that show up on the all-in-one control
panel when I press the <Scan To> button and then click Next.

4.

5. Check Allow me to scan by pressing the Scan To button on the all-in-one check box.

6. Choose the destination by moving them from the PC window (the left window) to the
All-in-one window (the right window).
NOTE: The All-in-one window might contain items set up by other computers
that are connected to the all-in-one. You cannot make changes to these items.

7. Click Update.

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 B. To Create a new destination do the following:

Follow steps 1-2 from the first set of instructions.

1. Select Create a new destination with settings that I will specify and then select Next.

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 2. Select the Save it to my computer and then press Next .

3.

4. Select the scan preferences and then select Next.

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 5. Select the scan destination folder and file format type and then select Next.

NOTE: If you wish to use a custom folder for your scan destination, you will
need to create the folder prior to this setup wizard in order to browse to it.

6. Select the quality level you would like the file to be saved as.

7. Name the new destination on the computer, check the Send this new destination to the
all-in-one check box, and enter a name for the display on the all-in-one. Then select
Next.

8. Confirmation allows you to verify your settings. Select Save .

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 Once the new destination has been saved, the new destination will be configured as
one of the Scan To destinations on the printer
Note:
 In Network Installation “Start Scan” button will not work.
 We have “Express Install” or “Plug & Play Scan/print Driver” software to have AIO installed with
minimum scanning capability. In this type of installation ONLY WIA scanning is possible.

Fax:
Like telephones, office matters cannot go on smoothly and conveniently without fax
machines. It is derived from the Latin word facsimile, which means "make similar", or to "make
a copy of". Faxing is the process of encoding data, transmitting it over a radio broadcast or a
telephone line and at the same time, getting hold of a hard copy of what was has to be sent to
a remote location.
Fax Protocols:
The International Telecommunications Union (ITU) is the international standards body
for telecommunications. In 1968 it published the standard for Group 1 (G1) fax protocol; in
1976 it published Group 2 (G2) protocol; in 1980 it first published Group 3 (G3) protocol.
Group 3 protocol is specified in several standards. T.4 specifies the image-transfer
protocol. T.30 specifies the session-management procedures which support the establishment
of a fax transmission. It allows the two stations to agree on such things such as transmission
speed and page size. Since Group 3 protocol is specified for the switched analog network, and it
is an all-digital procedure, it must use modems. The modems are specified in additional ITU
standards: V.21 (300 bps) for the T.30 procedures, and for image transfer V.27ter (4800/2400
bps) and, optionally, V.29 (9600/7200 bps), and V.17 (14400/12000/9600/7200 bps).

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 Group 3 fax protocol divides a call into five phases:

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 FAX – Setup & Configuration

Connect to a telephone line

The product is an analog device. HP recommends using the product on a dedicated
analog telephone line. For information about using the product with other telephone
environments:

Connect additional devices

The product includes two fax ports:

 The “line out” port ( ), which connects the product to the wall telephone jack.
 The “telephone” port ( ), which connects additional devices to the product.
 Telephones used in conjunction with the product can be employed in two ways:
 An extension phone is a phone plugged into the same phone line at another location.
 A downstream phone is one that is plugged into the product or a device that is plugged into the
product. Connect additional devices in the order that is described in the following steps. The
output port for each device is connected to the input port of the next, forming a "chain". If you
do not want to connect a specific device, skip the step that explains it and continue to the next
device.

NOTE: Do not connect more than three devices to the telephone line.
NOTE: Voicemail is not supported with this product.

1. Unplug the power cords for all of the devices that you want to connect.
2. If the product is not yet connected to a telephone line, see the getting started guide
before proceeding. The product should already be connected to a telephone jack.
3. Remove the plastic insert from the "telephone" port (the port that is marked with the
telephone icon.

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 4. To connect an internal or external modem on a computer, plug one end of a
telephone cord into the product “telephone” port ( ). Plug the other end of the telephone cord
into the modem “line” port.

NOTE: Some modems have a second “line” port to connect to a dedicated voice line. If you have
two “line” ports, see your modem documentation to make sure that you connect to the correct
“line” port.
5. To connect a caller-ID box, plug a telephone cord into the previous device’s
“telephone” port. Plug the other end of the telephone cord into the caller-ID box “line” port.

6. To connect an answering machine, plug a telephone cord into the previous device’s
“telephone” port. Plug the other end of the telephone cord into the answering machine “line”
port.

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 7. To connect a telephone, plug a telephone cord into the previous device’s
“telephone” port. Plug the other end of the telephone cord into the telephone “line” port.
8. After you have finished connecting additional devices, plug all of the devices into
their power sources.
Set up fax with a telephone answering machine
 Set the product rings-to-answer setting for at least one ring more than the number of rings for
which the answering machine is set.
 If an answering machine is connected to the same telephone line but on a different jack (in
another room, for example), it might interfere with the product's ability to receive faxes.

Setup for stand-alone fax

 Unpack and set up the product.
 Set the time, date, and fax header.
 Set other settings as necessary to configure for the product environment.

Specifying fax settings

Before the product's fax features may be used, the following tasks must be completed:
 Set the Time and Date
 Set the Fax Header
 Set the Answer Mode
 Set Rings-to-Answer
 Enable Answer Ring patterns, if needed

Configure fax settings

The product fax settings can be set from the control panel, from HP ToolboxFX, or from
the embedded Web server. At the initial set-up process, the HP Fax Setup Wizard can be used
to configure the settings.
In the United States and many other countries/regions, setting the time, date, and
other fax header information is a legal requirement.

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 Use the control panel to set the fax time, date, and header
We can use the control panel to set the date, time, and header. Please refer manual.
NOTE: The maximum number of characters for the fax number is 20; use up to 25
characters for the company name.

Use HP Fax Setup Wizard to set the fax time, date, and header
If you completed the software installation, you are ready to send faxes from your
computer. If you did not complete the fax setup process at the time you installed the software,
you can complete it at any time by using the Fax Setup Wizard.

Fax settings- Common

Set the sound-volume settings
Control the volume of the fax sounds from the control panel. You can make changes to
the following sounds:
 The fax sounds that are associated with incoming and outgoing faxes
 The ring for incoming faxes
The factory-set default for the fax-sounds volume is soft.

Set the fax-sounds (line-monitor) volume

Set the ring volume
When the product is initially receiving a call, a ring alert is audible. The ring duration
length is based on the local telephone company ring-pattern length. The factory-set default
for the ring volume is soft.

Send fax settings

Set a dial prefix
A dial prefix is a number or group of numbers that are automatically added to the
beginning of every fax number you enter at the control panel or from the software. The
maximum number of characters for a dial prefix is 50.
The default setting is Off. You might want to turn this setting on and enter a prefix if,
for example, you have to dial a number such as 9 to get a telephone line outside of your
company telephone system. While this setting is activated, you can dial a fax number without
the dial prefix by using manual dial.

Set the dial-tone detection

Normally, the product begins dialing a fax number immediately. If you are using the
product on the same line as your telephone, turn on the detect-dial-tone setting. This prevents
the product from sending a fax while someone is on the telephone.
The factory-set default for detect dial tone is On for France and Hungary, and Off for
all other countries/regions.
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 Set Auto-redial
If the product was unable to send a fax because the receiving fax machine did not
answer or was busy, the product attempts to redial based on the redial-on-busy, redial-on-no-
answer, and redial-on communication- error options. Use the procedures in this section to turn
these options on or off.
 Set the redial-on-busy option
 Set the redial-on-no-answer option
 Set the redial-on-communication-error option

Set light/dark and resolution

Set the default light/dark (contrast) setting
The contrast affects the lightness and darkness of an outgoing fax as it is being sent.
The default light/dark setting is the contrast that is normally applied to items that are
being faxed. The slider is set to the middle as the default setting.

Set resolution settings

NOTE: Increasing the resolution increases the fax size. Larger faxes increase the send
time and could exceed the available memory in the product.
The factory-set default resolution setting is Fine.
Use this procedure to change the default resolution for all fax jobs to one of the
following settings:
 Standard: This setting provides the lowest quality and the fastest transmission time.
 Fine: This setting provides a higher resolution quality than Standard that is usually appropriate
for text documents.
 Superfine: This setting is best used for documents that mix text and images. The transmission
time is slower than Fine but faster than Photo.
 Photo: This setting produces the best images, but greatly increases the transmission time.

Set the default glass-size setting

This setting determines which paper size the flatbed scanner scans when you send a
fax from the scanner. The factory-set default is determined by the country/region in which you
purchased the product.

Set tone-dialing or pulse-dialing

Use this procedure to set the product to tone-dialing or pulse-dialing mode. The
factory-set default is Tone. Do not change this setting unless you know that the telephone line
cannot use tone dialing.

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 Receive fax settings
Set or change number of rings-to-answer
When the answer mode is set to Automatic, the product rings-to-answer setting
determines the number of times the telephone rings before the product answers an incoming
call.
If the product is connected to a line that receives both fax and voice calls (a shared line)
and that also uses an answering machine, you might need to adjust the rings-to-answer
setting. The number of rings to- answer for the product must be greater than the rings-to-
answer on the answering machine. This allows the answering machine to answer the incoming
call and record a message if it is a voice call.
When the answering machine answers the call, the product listens to the call and
automatically answers it if it detects fax tones.

Set the number of rings-to-answer

To set or change the number of rings-to-answer, refer the manual.

Set the answer mode

Depending on the situation, set the product answer mode to Automatic or Manual. The
factory-set default is Automatic.

 Automatic: In this answer mode, the product answers incoming calls after a specified number
of rings or upon recognition of special fax tones.
 TAM: In this answer mode, the product has a telephone answering machine (TAM) attached to
the line-out port. The product does not answer incoming calls, but listens for fax call tones
after the TAM has answered the call.
 Fax/Tel: In this answer mode, the product answers an incoming call and determines if the call
is a voice call or fax call. If the call is a fax call, the product receives the fax from the call. If the
call is a voice call, the product generates an audible ring to indicate an incoming voice call that
you must answer on an extension phone.
 Manual: In this answer mode, the product never answers calls. You must start the fax-
receiving process yourself, either by pressing Start Fax on the control panel or by picking up a
telephone that is connected to that line and dialing 1-2-3.

Set up distinctive ring

Ring-pattern or distinctive-ring service is available through some local telephone
companies. The service allows you to have more than one telephone number on a single line.
Each telephone number has a unique ring pattern, so that you can answer voice calls and the
product can answer fax calls.
If you subscribe to a ring-pattern service with a telephone company, you must set the
product to answer the correct ring pattern. Not all countries/regions support unique ring
patterns. Contact the telephone company to determine if this service is available in your
country/region.

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 NOTE: If you do not have ring-pattern service and you change the ring-pattern settings
to something other than the default, All Rings, the product might not be able to receive faxes.
The settings are as follows:
 All Rings: The product answers any calls that come through the telephone line.
 Single: The product answers any calls that produce a single-ring pattern.
 Double: The product answers any calls that produce a double-ring pattern.
 Triple: The product answers any calls that produce a triple-ring pattern.
 Double Triple: The product answers any calls that produce a double-ring or triple-ring
pattern.

Set up the computer to receive faxes

NOTE: Receiving faxes by using a computer is not supported for Macintosh.

Receiving faxes to a computer is available only if a full software installation was
performed during initial product setup.
To receive faxes to your computer, turn on the receive-to-PC setting in the
software.
 Open HP ToolboxFX.
 Select the product.
 Click FAX & Click FAX TASK
 Under Fax Receive Mode, select Receive faxes to this computer.

Turn off the receive-to-PC setting from the control panel

The receive-to-PC setting can be activated only from one computer. If for any
reason that computer is no longer available, you can turn the receive-to-PC setting off
from the control panel.

Use auto reduction for incoming faxes

If the fit-to-page option is turned on, the product automatically reduces long faxes
up to 75% to fit the information on the default paper size (for example, the fax is reduced
from legal to letter size).
If the fit-to-page option is turned off, long faxes print at full size on multiple
pages. The factory-set default for incoming fax auto reduction is On.
If you have the stamp-received faxes option turned on, you might also want to turn
on auto reduction. This reduces the size of the incoming faxes slightly, and prevents the
page-stamp from forcing a fax onto two pages.
NOTE: Make sure that the default media size setting matches the size of the media
that is loaded in the tray.

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 Set the silence-detect mode
This setting controls whether or not you can receive faxes from older-model fax
machines that do not emit a fax signal during fax transmissions. At the time of this
publication, these silent-model fax machines represented very few of the fax machines in
use. The default setting is Off. The silence-detect mode setting should be changed only if
you regularly receive faxes from someone who uses an older-model fax machine.

Automatic two-sided printing (duplexing) of received faxes

When Print duplex is On, all faxes received are printed two-sided. The factory-set
default for printing faxes two-sided is Off.

Create stamp-received faxes

The product prints the sender identification information at the top of each received
fax. You can also choose to have your own header information included on each received
fax to confirm the date and time that the fax was received. The factory-set default for
stamp-received faxes is Off.

NOTE: This option applies only to receive faxes that the product prints.

Make an extension telephone available to receive faxes

With this setting turned on, you can alert the product to pick up the incoming fax
call by pressing 1-2-3 sequentially on the telephone keypad. The default setting is On.
Turn this setting off only if you use pulse dialing or if you have a service from your
telephone company that also uses the 1-2-3 sequence. The telephone company service
does not work if it conflicts with the product.

Use fax on a DSL, PBX, ISDN, or VoIP system

HP products are designed specifically for use with traditional analog phone
services. They are not designed to work on DSL, PBX, ISDN lines, or VoIP services, but they
might work with the proper setup and equipment.
NOTE: HP recommends discussing DSL, PBX, ISDN, and VoIP setup options with the
service provider.
The HP LaserJet product is an analog device that is not compatible with all digital
phone environments (unless a digital-to-analog converter is used). HP does not guarantee
that the product will be compatible with digital environments or digital-to-analog
converters.

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 DSL
A digital subscriber line (DSL) uses digital technology over standard copper
telephone wires. This product is not directly compatible with digital signals. However, if the
configuration is specified during DSL setup, the signal can be separated so that some of the
bandwidth is used to transmit an analog signal (for voice and fax) while the remaining
bandwidth is used to transmit digital data.

NOTE: Not all faxes are compatible with DSL services. HP does not guarantee that
the product will be compatible with all DSL service lines or providers.
The DSL modem requires a high-pass filter. The service provider typically provides
a low-pass filter, for normal telephone wiring.

PBX
The product is an analog device that is not compatible in all digital phone
environments. Digital-to-analog filters or converters may be needed for faxing
functionality. If faxing issues occur in a PBX environment, it might be necessary to contact
the PBX provider for assistance. HP does not guarantee that the product will be compatible
with digital environments or digital-to-analog converters. Contact the PBX provider for
more information and for assistance.

ISDN
Contact the ISDN provider for more information and for assistance.

VoIP
Voices over internet protocol (VoIP) services are often not compatible with fax
machines unless the provider explicitly states that it supports fax over IP services.
If the product experiences problems getting a fax to work on a VoIP network, verify
that all cables and settings are correct. Decreasing the fax-speed setting might allow the
product to send a fax over a VoIP network.
If faxing problems continue, contact the VoIP provider.

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 FAX Settings
Receive setup
1. Ans. Mode
Dedicated line
Auto Shared line with
Distinctive Ring service
Manual Shared Line
TAM If TAM connected
FAX/TEL Shared line

2. Ans. Ring Type

If Distinctive Ring service in the line, set the correct ring pattern.
Extn On
Set if connected in downstream.
Silent Detect On
Set ON if you are receiving from Older FAX.

Send setup
1. Dialing Method
Pulse or Tone (info. from service provider) Mostly it will be Tone.
2. Dial Prefix
Make it ON, ONLY IF the AIO is connected through PBX.

Communication setup
1. FAX speed (only in new M & CM series AIO)
Medium (14.4Kbps)
Slow (9600bps)
2. V.34 settings(in Older AIO)
Off (14.4Kbps)
3. Error Correction Mode
Off.

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 R/W Parameters
Location Settings Description
153 6 Baud Rate
159 6 Baud Rate
Mercury
105 1 Ring

Entering Developer Menu

M or CM series
1. Press “setup”
2. Hold “right” or “up” arrow & “cancel” button simultaneously.
3. Again press “setup” and select developer menu.
Older AIO
1. Press “menu / Enter”
2. Press “*” & “#” together.

Entering 2ndary Service Menu

M & CM series
1. Press “setup”
2. Press “left” or “down” arrow & “cancel”.
3. Press “setup” again.

Older AIO
1. Press “menu/Enter”
2. Press “2”

2ndary Service setup

Location setting—set the country setup.

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 AIO scan Troubleshooting
Scan Software issues:
 Make sure the AIO is listed under “Imaging Devices” in Device Manager.
 Check & Verify copying is working fine to confirm the Scanner’s Hardware functionality.
 Check, Verify & correct the Printing for PC.
 If all above are fine but still not scanning, check whether we can do the scan thru WIA.
 Try running “Scan Fix Utility” if available.
 Uninstall & Reinstall the complete software.

Scan problems
Solve scanned-image problems
Problem Cause Solution
To eliminate the patterns,
try reducing the size of
the image after scanning.
Print the scanned image
to see if the quality is
better.
The original might Verify that the resolution
be a second- settings are correct for
generation photo the type of scan job that
or picture. you are performing. See
Scanner resolution and
color
For best results, use the
The flatbed scanner for
scanned scanning rather than the
image is automatic document
of poor feeder (ADF).
quality.

Try adjusting your

computer monitor
settings to use more
The image that
colors (or levels of gray).
appears on the
Typically, you make this
screen might not
adjustment by opening
be an accurate
Display in Windows
representation of
Control Panel.
the quality of the
scan. Try adjusting the
resolution settings in the
scanner software. See
Scanner resolution and
color

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 Problem Cause Solution

Use the media guides

The original might when you load the
have been loaded originals into the ADF. See
incorrectly. Load paper and print
media

The scanner might Clean the scanner. See

be dirty. Clean the scanner glass

The graphics
settings might not
Try changing the graphics
be suitable for the
settings. See Scanner
type of scan job
resolution and color
that you are
performing.

Use the media guides

when you load the
originals into the ADF. See
Load originals for
The original might scanning
have been loaded
incorrectly.

A colored
background might Try adjusting the settings
Part of be causing images
the before you scan the
in the foreground original or enhancing the
image to blend into the
did not image after you scans the
background. original.
scan.
The maximum scan able
length is 381 mm15
inches when you use the
automatic document
feeder (ADF) input tray. If
The original is the page exceeds the
longer than 381 maximum length, the
mm15 inches. scanner stops. (Copies can
be longer.)
Do not try to pull the
original from the ADF;
you might damage the
scanner or you’re

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 Problem Cause Solution

original. See Clear jams

from the ADF

The minimum size that

the flatbed scanner
supports is 25 x 25 mm1 x
1 inch. The minimum size
The original is too
that the ADF supports is
small.
127 x 127 mm5 x 5
inches. The original might
be jammed. See Clear
jams from the ADF

In Scan settings, make

sure that the input media
The media size is size is large enough for
incorrect. the document that you
are scanning.

Change the resolution and

The resolution or color settings to the
color level is set correct settings for your
too high. job. See Scanner
resolution and color

The system default is

color, which takes longer
to scan even when
scanning a monochrome
original. If you acquire an
The software is set image through TWAIN or
The to scan in color. WIA, you can change the
scan settings so that the
takes original scans in grayscale
too long or black-and-white. See
the product software Help
for details.

If someone sent a print

job or copy job before you
A print job or copy tried to scan, the scan will
job was sent start if the scanner is not
before you tried to busy. However, because
scan. the product and scanner
share memory, the scan
might be slower.

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 Scan-quality problems
Prevent scan-quality problems
The following are a few simple steps you can take to improve copy and scan quality:
 Use the flatbed scanner, rather than the automatic document feeder (ADF) input tray,
to scan.
 Use high-quality originals.
 Load the media correctly. If the media is loaded incorrectly, it might skew, which
causes unclear images.
 Adjust the software settings according to how you plan to use the scanned page. See
Scanner resolution and color for more information.
 If your product frequently feeds more than one page at a time, the separation pad
might need to be replaced.
 Use or make a carrier sheet to protect your originals.

Solve scan-quality problems

Problem Cause Solution
In the automatic document
feeder (ADF), put the top end
of the stack of originals into
the ADF input tray, with the
media stack face-up and the
The original first page to be scanned on
Blank might have top of the stack.
pages been loaded
upside down. On the flatbed scanner, place
the original document face-
down with the upper-left
corner of the document at
the lower-right corner of the
glass.
The resolution
Verify that you have the
and color
Too light correct resolution and color
levels may be
or dark settings. See Scanner
set
resolution and color
incorrectly.
Ink, glue,
correction
fluid, or an Clean the flatbed scanner
unwanted surface. See Clean the
Unwanted substance scanner glass
lines might be on
the glass.

The ADF glass

Clean the scanner strip. See
might be
Clean the scanner glass.
dirty.

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 Problem Cause Solution

Ink, glue,
correction Clean the flatbed scanner
fluid, or an surface. See Clean the
unwanted scanner glass
Black substance
dots or might be on
streaks the glass.

The power to
the product
Reprint the job.
might have
fluctuated.

The resolution Verify that the correct

Unclear levels might resolution settings are
text be set correct. See Scanner
incorrectly. resolution and color

AIO Fax Troubleshooting

Fax phone problems
The following sections deal with problems that may occur with the Fax phone:
Are the phone line volume turned on and the product receiving a dial tone?
Press the VOLUME button on the control panel. Use the Right Arrow (>) key to set the
volume to Loud and press MENU/ENTER. Now press FAX/SEND, dial tone should be audible
from the product.
Is the phone cord that came with the product being used?
This product has been tested with the phone cord that came with the product to meet
RJ11 specifications.
Is the fax/phone line connector installed in the correct socket on the product?
It should be plugged into the product's line socket (the socket on top with an "L" next to
it). Open the left-side panel to access the socket.
Is the fax/phone line connector firmly seated into the socket on the product?
Gently pull on the Fax/Phone line connector to make sure it is well seated into the
socket.
Is the phone wall jack working properly?
Verify that a dial tone exists by attaching a phone to the wall jack.
Can a dial tone be heard and can a phone call be made?
Attach a phone to the wall jack and verify that there is a dial tone and that a phone call
can be made.
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 What type of phone line is being used?
 Dedicated line - A unique fax/phone number assigned to receive or send faxes. The phone cord
should be connected to the top port inside the left-side panel of the printer (the one that is not
labeled with a telephone icon).
 Shared phone line - A system where both phone calls and faxes are received or sent using the
same phone number and phone line. A single standard phone line can only perform one
function at a time. It is not possible to send a fax while talking on the phone or while
connecting to the Internet using the same phone line.
 PBX system - A business environment phone system. Standard home phones and the HP
LaserJet 3200 and 3330 series products use an analog phone signal. PBX systems are digital
and are incompatible with standard phones and with devices such as the HP LaserJet 3200 or
3330 series products. Access to a standard analog phone line is needed in order to send and
receive faxes.
 Roll-over lines - A phone system feature where, when one incoming line is busy, the next call
"rolls over" to the next available line. Try attaching the device to the first incoming phone line.
The device will answer the phone after it rings the number of times set in the Rings-To-Answer
setting.
 Distinctive ring service - The phone company can assign two phone numbers to one physical
line and assign each number a distinctive ring pattern. Make sure the product is set to respond
to the correct distinctive ring pattern assigned to the fax phone number by the phone service
provider.

Is a phone line splitter being used?

A phone line splitter is a device used to split out two or more phone line jacks to
connect phones or devices to the same phone line wall jack. Confusion can result from the
existence of two different kinds of splitters.
Parallel splitters (also called "T" splitters) split a single line into two jacks, allowing
two devices to be plugged into the same line.
Line1/Line2 splitters provide two phone line outlets from a single jack with two
unique phone numbers (two phone lines are connected to a single wall jack). A Line1/Line2
splitter must be used if both a fax line and a voice line are coming into the same wall jack.
NOTE: Parallel or "T" splitters should not be used with the product, as they can degrade
the quality of the phone signal. If it is necessary to attach a second device to the phone line
along with the product, plug the second device into the product's "phone" socket (the socket on
the bottom) inside the left-side panel.
Is a surge protection device connected to the product?
This is a device used between the wall jack and the product to protect the product
against electrical power passed through the phone lines. These can cause some fax
communication problems by degrading the quality of the phone signal. If problems sending or
receiving faxes are occurring while using one of these devices, connect the product directly to
the phone jack on the wall to determine whether the problem is with the surge protection
device.
Does the phone line have a voice messaging service?
A voice messaging service is used to replace telephone-answering devices. If the
messaging service's rings-to-answer setting is lower than the product's Rings-To-Answer
setting, the messaging service answers the call and the product is not able to receive faxes. If
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 the product's Rings-To-Answer setting is lower than that of the messaging service, the product
will answer all calls and no call will ever be routed to the messaging service. The only voice
messaging solution that can be successfully used with the device is a stand-alone telephone
answering machine.
Is a telephone answering machine (TAM) being used?
An answering machine (TAM) should be connected directly to the port located inside
the left-side panel on an HP LaserJet 3300 series product or the back of the HP LaserJet 3200
series product that is labeled with the telephone icon or should be shared on the same phone
line extension. Set the product's Rings-To-Answer for one ring more than the number of rings
for which the answering machine is set.
NOTE: If an answering machine is connected on the same phone line but on a different
jack, it may interfere with the product's ability to receive faxes.

Is a credit card machine or postage meter machine being used?

Credit card machines or postage meter machines connected to the same line (either
with a splitter, extension or through the HP product) will sometimes interrupt the line and
interfere with the fax functions of the HP product. If a credit card or postage meter machine is
connected to the same phone line, disconnect the device and try sending or receiving a fax
again.
If possible, connect the credit card or postage meter devices only when they are
needed. Disconnect the devices when they are not in use.

The document stops feeding during faxing

Is the document too large or too small for the ADF (HP LaserJet 3330 series product)?
The maximum page length is 381 mm (15 inches). Faxing of a longer page stops at 381
mm (15 inches). The minimum page size for the ADF is 127 by 127 mm (5 by 5 inches). If the
item is too small, it can jam inside the ADF. Clear the jam and resend the job. If there is no jam
and it has been less than one minute, wait a moment before pressing CANCEL.
Are there problems with the receiving fax machine?
Try sending to a different fax machine.
Are there problems with the phone line?
Do one of the following:
 Turn up the volume on the printer and press FAX/SEND on the control panel. If a dial tone is
heard, the phone line is working.
 Disconnect the printer from the phone jack and connect a phone. Try to make a phone call to
make sure the phone line is working.

The printer is receiving faxes but not sending them

Is the printer on a PBX system?
If the printer is on a PBX system, the PBX system might be generating a dial tone the
product cannot detect. Disable the Detect Dial Tone setting.

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Is there a poor phone connection?
If a poor connection on the phone line is suspected, try sending the fax later and see if
it sends successfully.
Outgoing fax calls keep dialing
The printer will automatically redial a fax number if the redial on the busy option is set
to on. To stop the redials while the printer is dialing, press CANCEL.

Sent faxes are not arriving

Is the receiving fax machine off or does it have an error condition?
Call the recipient to make sure the fax machine is on and ready to receive faxes.
Is the fax still waiting in memory?
A fax might be in memory because it is waiting to redial a busy number, there are other
jobs ahead of it waiting to be sent, or the fax is set up for a delayed send. If a fax job is in
memory for any of these reasons, an entry for the job appears in the fax log. Print the fax
activity log and check the Status column for jobs with a Pending designation.
All of the numbers in a long fax number cannot be dialed
The maximum number of digits or characters that can be entered into a fax number is
50. Try dialing the fax number in Manual Mode.

Unable to start receiving faxes from an extension phone

Is the extension phone setting disabled?
Is the telephone cord securely connected?
Check that the telephone cord is securely connected between the phone and the
product (or other device connected to the product). Press 1-2-3 in sequence; wait for three
seconds, then hang up.

Voice calls are not being received by the phone or answering machine connected to
the line
Is the phone cord connected properly?
The product must be the first device connected to the phone line.
Are the Answer Mode and Rings-To-Answer settings set properly?
The Rings-To-Answer must be set higher than for the answering machine.
Is the answering machine or phone functioning?
Connect the phone or answering machine directly to the phone line and determine
whether it works by itself.

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 Incoming fax calls are not being answered
Is the Answer Mode set to Manual?
If the Answer Mode is set to Manual, the product never answers calls. The fax-receive
process must be started manually.
Is the Rings-To-Answer setting set correctly?
Check the Rings-To-Answer setting for the configuration.
Is the Answer Ring Pattern feature turned on?
If the Answer Ring Pattern is turned on but the service does not exist, or the service
exists and the feature is not set correctly, this will interfere with receiving faxes. Check the
answer ring pattern feature to make sure it is set properly.
Is the phone cord connected properly?
Make sure to use the phone cord that came with the product.
Is there a voice message being played by an answering machine?
An answering machine voice message can interfere with the product's ability to receive
faxes. Re-record the answering machine message, leaving at least two seconds of silence at
the beginning of the message.
Are there too many devices connected to the phone line?
Try removing the last device connected and determine whether the product works. If
not, continue removing devices one at a time and retry after removing each one.
Is the phone line working?
Do one of the following:
 Turn up the volume on the printer and press FAX/SEND on the control panel. If a dial tone is
heard, the phone line is working.
 Disconnect the printer from the phone jack and connect a phone. Try to make a phone call to
confirm that the phone line is working.
Is a voice messaging service interfering with the printer answering calls?
Do one of the following:
 Discontinue the messaging service.
 Get a phone line dedicated to fax calls.
 Set the product to answer in Manual mode. In Manual mode, the fax-receive process must be
started manually.
 Leave the products set to Automatic mode and lower the Rings-To-Answer for the product to a
number less than the rings-to-answer for the voice mail. The product will answer all incoming
calls.
Is the printer out of paper?
If the product is out of paper and its memory is full it will not be able to receive faxes.
Refill the media input tray. The printer will print all of the faxes it has saved in memory and will
then resume answering fax calls.

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Faxes are transmitting or being received very slowly
Is a very complex fax being sent or received?
A complex fax, such as one with many graphics, takes longer to send and receive.
Does the receiving fax machine have a slow modem speed?
The product only sends the fax at the fastest modem speed the receiving fax machine
can use.
Is the resolution at which the fax was sent or received very high?
A higher resolution typically results in better quality, but also requires a longer
transmission time. If receiving the fax, call and ask the sender to lower the resolution and
resend the fax. If sending the fax, lower the resolution and resend the fax.
Is there a poor phone line connection?
If there is a poor phone line connection, the product and the receiving fax machine slow
down the transmission to adjust for errors. Hang up and resend the fax. If this does not work,
have the phone company check the phone line.

Faxes are not printing or are printing incorrectly

Is there media in the media input tray?
If there is no media, load the media input tray. Any faxes received while the input tray
is empty are stored in memory and will print once the tray has been refilled.
Is the Receive to PC option selected?
If the Receive to PC option is selected, faxes are being received by the computer.

Faxes are printing on two pages instead of one

Is the Auto reduction setting set correctly?
In order for faxes to be reduced to fit on one page, the Auto reduction setting must be
on. If the setting is off, faxes may print on multiple pages.

Received faxes are too light or are printing only on half of the page
Did the product run out of toner while printing a fax?
The device stores up to ten of the most recently printed faxes. As soon as possible,
replace the print cartridge, and then reprint the fax.

Fax activity logs or call reports are not printing correctly

Are the activity logs and call report settings correct?
Print a Configuration page.

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 15. PERSONAL COLOR LASERJET – LY PRODUCT
Product List:
CLJ 1000 Series - HP Color LaserJet 1500
HP Color LaserJet 1600
CLJ 2000 Series - HP Color LaserJet 2500
HP Color LaserJet 2600
HP Color LaserJet 2605
HP Color LaserJet 2700

CLJ CP2000 Series- HP Color LaserJet CP2025

CLJ M300/400 Series- HP Color LaserJet M351/M451 printer
HP Color LaserJet M351/M451 printer- is a new product model replacement for HP LaserJet CP 2025
printer

Top Call Generators:

HP LaserJet CP2025, HP LaserJet Pro 351/451 printer

Unique Features:
The following features and capabilities are different between the HP LaserJet Pro 300-400 color M351-
M451 and its predecessor product, the HP Color LaserJet CP2025 series
Software:
 It has New Software installation methods
o HP smart install
o Wireless installation
o CD
 New configuration utility (CP 2025 printer used HP ToolboxFX and EWS)
o Here we have HP Device toolbox
 Combines HP ToolboxFX and EWS
 Accessible using USB or network connection
 New support tool (CP2025 used File to Email.exe and collect.bat)
o Now a single file –FileToEmail.exe collects all data
 Updated PCL6 print drivers.

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Printer Internal Pages
Following are the printer internal pages that can be printed from the printer control panel. Please note
that the list is the overview of self-test pages and may not be applicable for all Models. We need to
refer the respective service Manual for the availability of the internal pages.
 Configuration page
 Network Report
 Supplies status page
 Demo page
 Usage page
 Event log
 Menu Structure
 PCL font list & PS font list
 Diagnostic page
 Color Usage log
 Service Page

Compare Specification

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The HP LaserJet Pro 300-400 Color M351-M451 provides:
 Wireless and remote capabilities
 Standard wireless printing
 Wireless direct
 HP ePrint
 Apple Air Print
 Monochrome Printing After Color Cartridge Out (MPACCO) Printing

Comparison between M351 and M451

M351 and M451 are similar models. M451 has more print speed; it can print up to 20ppm on A4 and
21ppm on letter size paper. Whereas, M351 printer has a print speed up to 18 ppm on A4 size paper
and 19 ppm on letter.
M351 can be connected only via Hi-Speed USB 2.0 port whereas M451 printer 10/100 Ethernet LAN
connection apart from Hi speed USB 2.0 port.

Top Issues:
1. Remove Shipping lock-
 Doc ID: emr_na-c01760760-4
2. Excessive cleaning cycles
 Doc ID: emr_na-c03290682-2
3. LaserJet Pro 300/400 color Printer M351a, M375nw, M451nw – Corrupt Manual Duplex Output
 Doc ID: emr_na-c03271578-2

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 16. ALL-IN-ONE COLOR LASERJET – T2 PRODUCTS
Product List
LJ 1000 Series - HP Color LaserJet CM1015/CM1017 MFP
HP Color LaserJet CM1312 MFP
LJ 2000 Series - HP Color LaserJet 2820 MFP
HP Color LaserJet 2840 All-in-One
HP Color LaserJet CM2320 MFP
LJM300/400 Series - HP Color LaserJet Pro M375/475 printer

Top call generators:

CM2320, M375/M475

Unique Features
The HP LaserJet Pro 300/400 Color MFP M375/M475 provides:
 New duplex capabilities (CM2320 had duplex copy only)
o Duplex Fax
o Duplex Scan
 Wireless and remote capabilities
o Standard wireless printing
o Wireless Direct
o HP ePrint
o Apple Air Print

Software:
 It has New Software installation methods
o HP smart install
o Wireless installation
o CD
 New configuration utility (CP 2025 printer used HP ToolboxFX and EWS)
o Here we have HP Device toolbox
 Combines HP ToolboxFX and EWS
 Accessible using USB or network connection
 New support tool (CP2025 used File to Email.exe and collect.bat)
o Now a single file –FileToEmail.exe collects all data
 Updated PCL6 print drivers.

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Printer Internal Pages
Following are the printer internal pages that can be printed from the printer control panel. Please note
that the list is the overview of self-test pages and may not be applicable for all Models. We need to
refer the respective service Manual for the availability of the internal pages.
 Configuration page
 Network configuration page
 Supplies status page
 Usage page
 Event log
 PCL font list
 PS font list

Compare Specification

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Comparison between M375 and M475
M375 and M475 are similar printer models. M375 is a base model and has less print speed when
compared to M475 printer model. It can print up to 18ppm on A4 and 19 ppm on letter size paper.
Whereas M475 printer has print speed up to 20 ppm on A4 and 21 ppm on letter size paper.
M375 printer does not have duplexer. Hence automatic duplexing is not possible. Whereas, M475 has
inbuilt duplex, hence automatic duplexing is possible.

Top issues:
 HP LaserJet Pro M425/Color M375/M475 MFP - Touch Screen Not Responding or Offset
Refer doc: mmr_kc-0100679-5
 HP Color LaserJet M375/475 MFP:-Scan tab not appearing on EWS page and also at walk-up USB
port thumb drive is not detected

Solution:
1. Check if copy feature is functional.
2. Issue with printer having old firmware upgrade to latest version and issue will be solved.
3. Both Scan and Walk-up USB should be working after upgrade

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 17. SCANJET BASICS
What is scanner?
A scanner is device that captures an image on an object and converts it to a digital
light intensity map for computer processing.

Scanner Classification
 Flatbed scanners, also called desktop scanners, are the most versatile and commonly
used scanners. In fact, this article will focus on the technology as it relates to flatbed
scanners.

 Sheet-fed scanners are similar to flatbed scanners except the document is moved and the
scan head is immobile. A sheet-fed scanner looks a lot like a small portable printer.

Components of Scanner
 Light Source (Illuminates the original)
 Scanning Element (Converts light wave to electronic signals)
 Optical Assembly ( Focuses light from the original to the scanning element)
 Drive mechanism ( Move the original over the scanning element, of vice versa)
 Logic Board (Controls carriage movement, analog to digital conversations and monitors the
communication between the scanner to PC

Scanning Elements
 CCD - Charged Coupled Device
 CIS - Contact Image Sensor

CCD - is the most common technology for image capture in scanners. CCD is a collection
of tiny light-sensitive diodes, which convert photons (light) into electrons (electrical charge).
These diodes are called photosites. In a nutshell, each photosite is sensitive to light -- the
brighter the light that hits a single photosite, the greater the electrical charge that will
accumulate at that site.
The image of the document that you scan reaches the CCD array through a series of
mirrors, filters and lenses. The exact configuration of these components will depend on the
model of scanner, but the basics are pretty much the same

CIS - CIS replaces the CCD array, mirrors, filters, lamp and lens with rows of red, green
and blue light emitting diodes (LEDs). The image sensor mechanism, consisting of 300 to 600
sensors spanning the width of the scan area, is placed very close to the glass plate that the
document rests upon. When the image is scanned, the LEDs combine to provide white light. The
illuminated image is then captured by the row of sensors. CIS scanners are cheaper, lighter and

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thinner, but do not provide the same level of quality and resolution found in most CCD
scanners.
Pixel
It is essentially just a block of color. Lot of little blocks with gradual difference in color
gives the impression of continuous tone.

Resolution
Resolution basically refers to the level of detail a scanner can capture.
Commonly measured in DPI i.e. Dots per Inch
More accurately measured in PPI – Pixel per Inch

Optical resolution and Enhanced or Interpolated resolution

Optical resolution refers to the resolution of the scanning element (also called as
hardware resolution)
Enhanced or Interpolated resolution means for the software to increase the resolution
of an image.

Product List
HP Scanjet 2000 series:
HP Scanjet 3000 series:
HP Scanjet 4000 series:
HP Scanjet 5000 series:
HP Scanjet 6000 series:
HP Scanjet 7000 series:
HP Scanjet 8000 series:
HP Scanjet 9000 series:
HP Scanjet Enterprise Workstation Series: 7000n, 8500fn1

Unique Features
Scanners our mainly used for scanning documents or pictures and storing them in soft copies
in the computer. Due to this feature scanners are made to suit certain requirements of customers like
we can have only document scanners for customers who need to scan large amount of documents.
Certain customers require scanning photos in good resolution of further processing and printing.
So we have scanners with unique features like Document feeders (ADF), Transparency Media
Adapter (TMA) for scanning negatives, and software which helps in the different types of scanning
photos. Scanners can also be used to scan and print the scanned output to a printer like a copier if the
printer is configured in the same computer.
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 The different type of software which comes with the scanner also makes them work and do
things more efficiently by configuring the front panel buttons to suit certain requirements of the user
or scan pictures or documents at certain Bit depth/Resolution. There are different ways to install the
scanner software based on the various scanners available.
Unlike Printers, most of the Scanner has external power adapters. Important thing to be noted
is we have adapters with different Current ratings, Voltages and physical socket pins that would be
supplying power to scanner. Non-compatible usage of the power adapter may damage the scanner or
power adapter permanently.

Identifying Scanner issues

In order to identify issues in scanners we need to split them into:
 Scanner Hardware:
Mostly the scanning assembly and the logic by which it is able to execute the scanning command
sent through software or the system directly. There are certain Hardware tests which can be done
to test whether the scanner is working or not. Every scanner would be having a method to do this
hardware test like for example:

HP Scanjet 4500c and 5500c Scanners Series

Perform the Scanner Hardware Test to check the scanner carriage movement and the
scanner lamp functionality
To do so, please perform the following instructions:
1. Disconnect the USB cord from the scanner. Make sure the power cord is still connected to the
power source.

2. Press the E-MAIL and COPY buttons at the same time, while reconnecting the power
cord to the scanner. The scanner lamp will turn on.

3. Press the SCAN button. The scanner carriage should move back and forth.
To end the test, disconnect the power cord.

Diagnostic Mode:
HP Scanjet N6350n
1. Power OFF Scanner, Disconnect USB/Network cable.

2. Press and Hold Setup and Scan Button together and Power ON Scanner.

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  Communications:
The communication incidences between the HP Scanjet Scanner and your computer can be easily
solved by checking the following sections:

Check that the power cable is securely

connected between the scanner and a
working electrical outlet or surge protector.
If the power cable is connected to a surge
protector, make sure the surge protector is
plugged into an outlet and turned on.
Otherwise, try connecting the scanner power
cable directly to the outlet.

Make sure the USB cord delivered with the

scanner is being used, or use a certified cord
identified by one of these logos.
Check that the USB cable is securely
connected between the scanner and the
computer.
The USB icon on the USB cord will face
up when the cord is properly connected to the
scanning device.

Please use the parallel cable supplied with the

scanner or a high-quality IEEE1284 Compliant
parallel cord.
Verify that the parallel cable pins are not bent
or broken

Make sure the data and link light on the RJ45

port are glowing.
Ping IP address of the scanner and check.
Open Embedded Web Server page and check
for status.

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 Scanner Software & OS:
Operating System: Some error messages occur due to the operating system and could
display with any HP Scanjet scanner while other errors are specific to the software being installed.
Make sure to check all sections for the scanner, software in use and the operating system.
Un-installation of Software: The uninstall option of the setup program has also been
designed to help the scanner user to solve some software incidences that may happen either when
installing or opening the HP scanning software.

There are good SAW documents available for understanding scanner issues and the ways to
troubleshoot them including the hardware test which can be performed.

Issue 1: No Power
1. Check if there is power at users place
2. Check if any other device is working fine from where the scanner is connected.
3. Check if the scanner is connected through serge protected or through an extension
cord.
4. Try connecting the scanner to a different wall socket.
5. Check if the power adapter is working by
i. Connect the scanner power adapter to the wall socket for about 5 to 10 mints
ii. Hold the power adapter in your hand and if it’s cold or hot power adapter is faulty
iii. If the adapter has normal temperature then its fine.

Issue 2: No Carriage Movement.

1. Check if the unit is Turned On
2. Lift the scanner lid and check if the scanner has light
3. Check if the scanner has a scanner lock.
4. Try a different wall socket.

Issue 3: stops scanning and scanner starts then fails

1. Run a scanner self-test to see if that scanner carriage is completing the full cycle.
2. Check the length of the connectivity cable.
3. Check if the scanner is connected using a surge protector.

Issue 4: unusual mechanical noise

Attempting to use the scanner in the locked position is a possible cause of the
grinding noise.
Check if the scanner lock is unlocked.
If the scanner is unlocked and still makes grinding noises, sounds like the belt
is slipping, or stops at the bottom of the scanning bed, the scanner may require service

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 Issue 5: carriage incorrect position
1. Turn off the scanner
2. Unplug all the cables and wait for 1mm (This step is down to drain out the power)
3. Connect the power cable back (Fresh power is given to scanner hardware)
4. Check if the scanner carriage is in the initial position
5. Perform a self-test

Note: If the above given solution is not working try connecting the scanner to a
different wall socket to see if that works; If not service the scanner.

Issue 6: wrong colors

1. Check the original
2. Try using a different original
3. If it’s showing the same issue then it’s a CCD or CIS issue

Issue 7: vertical lines or Streaks

1. On flatbed scanners check if the scanner glass is damaged.
2. Check if there are any marks on the scanner glass
3. Check the original or try with another original
4. On ADF scanning, Check if there is dust particles on the pickup roller
5. Check the ADF scanner glass
6. Clean all the rollers

Issue 8: No communication or USB port failure

1. Check if the unit has power
2. Perform a self-test
3. Check if the connectivity cables are connected properly. Remove and reconnect the
cables. Try with a different cable.
4. If the computer is not detecting the device they try connecting the device on a different
computer.
5. Check the device manager to see if there is any conflict with USB controllers
6. Check if any other device is working fine
7. If Yes update the chipset drivers
Steps update the chipset drivers
i. Open Device Manger
ii. Right click on USB root hub and click on update driver
iii. Select the option “ Install from the list”
iv. Click on Brows – C: - windows folder – inf folder – usbport.inf
v. Complete the wizard
vi. Repeat the same step for all the root hubs
Note: If you are not able see the INF folder in the windows directory then you need to
turn ON the folder option
vii. Try connecting the device on a different port on the same computer
viii. If no go try this device on a different computer
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 Issue 9: AC adapter failure
Check if the power adapter is working by
1. Connect the scanner power adapter to the wall socket for about 5 to 10 mints
2. Hold the power adapter in your hand and if it’s cold or hot power adapter is faulty
3. If the adapter has normal temperature then its fine.
Note: To be more accurate if the customer is willing you can ask the customer to check
the power adapter by a millimeter (Optional).

Issue 10: Scanner initialization fails during power on

Reference Document Link:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=bps05254&cc=us
&dlc=en&lc=en&jumpid=reg_R1002_USEN

Issue 11: HP Scanjet - Scans are Blank, Totally Black, Have a Distinct Colored Tint
over the Entire Scanned Image, or Display one or More Vertical Stripes
Reference Document Link:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=bps05270&cc=us
&dlc=en&lc=en&jumpid=reg_R1002_USEN

Issue 12: Scanning Slow.

1. Try self-test and see check if the carriage movement is slow or normal
2. If the scanner is connected using an USB cable check the length of the cable.
3. Try scanning using WIA
4. No Go it’s a Hardware Issue

Issue13: Scanner is not powering on / scanner not responding / no scan / scanner is

dead
Symptoms: Scanner lamp is not glowing (except SJ 3500/3570) / no carriage
movement / no noise / no LCD / LED glow (only applicable to the models with LED/LCD)

Suggestions:
1. Check the power connections at main power plug, adapter and the scanner side
2. Check if the scanner “power switch” is in “0” position (only applicable to the models
which got a power switch).Switch should be in the “1” position.
3. Try connecting the scanner power plug on a different power outlet.
4. Bypass any surge protector/UPS.
5. Perform the scanner “self-test” (may not be available for all the scanners, check
SAW for more information).
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 6. If the scanner model is SJ 3500 /3570, confirm that scanner is communicating with
the PC (it can be checked in the device manager).Scan jet 3500 /3570 will not show any
signs of life until it doesn’t communicate with the PC.
7. Replace the power adapter (if power supply is internal, replace the base unit)

Issue14: Scanner making noise.

Symptoms: Scanner makes a grinding noise / scanner makes a squeaking noise
Suggestions:
1. Scanner makes a normal noise, that’s normal. However, if its grinding noise, check
the scanner carriage lock (in some scanner there is no lock, check SAW for “unlocking”).

Issue15: Communication error is coming when trying to scan.

Symptoms: “error communicating to scanning device” appears in the scanner software
when a scan is tried.
Suggestions:
1. Confirm that the scanner is powering on.
2. Confirm that the USB cable is connected properly at both PC and the scanner ends.
Make sure that the cable length is not more that 2 meters. Try connecting the USB
cable in a different USB port on the PC.
3. Confirm that the scanner is listed under “imaging device” entry in the Device
manager.
4. Try scanning using WIA (scanner and camera wizard in XP / Windows photo gallery in
Vista)
5. Search for a patch on www.hp.com
6. Try installing the scanner on a different PC.

Issue16: File size is too big

Tips:
1. Keep the resolution below 200 dpi for the “pictures” and 300 for the “documents”.
2. Select the right color output type e.g. do no select true color for a b/w document.
3. Crop the scanner image to save only the required part.
4. Select correct file type while saving, “jpg” works best with picture while “pdf” is best
for documents.

Issue17: Scan quality is not good.

Tips:
1. Check the quality of the original first, scanner cannot improve the quality of a poor
original.

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 2. Clean the scanner glass.
3. Set the right resolution / output type for the scan.
Issue18: Color bands are coming in the scanner image.
Suggestions:
1. Mostly, it’s a CCD failure issue. However, a bad power supply can also cause this
issue. Try with a different power outlet before replacing the scanner base unit.

Issue19: TMA is not scanning.

Suggestions:
1. Confirm scanning from the flatbed.
2. Perform a self-test to confirm that TMA is working.
3. Reconnect the TMA cables.
4. Make sure, customer is selecting “scan negatives/slides” in the software.

Issue20: Scan quality from the TMA is blurred or out of focus.

Suggestions:
1. Try with a different negative / slide.
2. Clean the TMA glass
3. Clean the scanner glass.
4. Replace the TMA.

Issue21: TMA holder is visible in scanned image.

Suggestions:
1. Ask customer to crop the desired area from the scanned image to remove the TMA
holder image.
2. Suggest customer to place a white paper on the top of the original before scanning.

Issue22: No paper pick from the ADF / Paper jams in ADF / Multiple papers pick in
ADF.
Suggestions:
1. Make sure the paper weight is not too heavy or too light. Refer to the SAW for
checking the minimum and maximum paper weight ADF supports.
2. Run the cleaning cloth in ADF (refer to SAW for the Cleaning Kit procedure).
3. Clean the pickup roller / separation pad manually with slightly damped cloth.
4. Replace the pickup roller / separation pad.

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 Issue23: Vertical line is coming in scanned image when scanning from the ADF.
Suggestions:
1. Scan from the flatbed to confirm that it’s not an issue with the CCD.
2. Clean the ADF scanning window and the ADF white lid.
Issue24: Scanner carriage not moving / scanner carriage starts and stops.
Suggestions:
1. Perform a scanner hardware self-test (refer to SAW for the procedure).
2. If carriage jams in self-test, replace the base unit.
3. If self-test pass successfully, reduce the resolution and then try scanning.
Installation / Errors – SAW refer

Issue25: No full scanning software available for the scanner.

Suggestions:
1. Confirm on www.hp.com for the latest driver information, if you see a full software
or basic WIA driver, ask customer to download and use it.
2. If there is no full software / WIA driver available on the HP website, still there are
chances that MS OS has got the inbuilt driver for that model. Ask customer to connect
the scanner directly to the PC and let install the inbuilt driver. Later, customer can scan
using “windows photo gallery” or “Fax and Scan”.

Important SAW Documents

1. Scan jet Scanner Hardware Trouble Shooting

Emr_na-c01268477

2. Trouble shooting the hp Scan jet Accessories

Emr_na-c00035299

3. HP Scanjet - Installing, Using, and Troubleshooting an HP Scan jet Automatic Document

Feeder

Emr_na-bps05641

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 4. HP Scanjet Scanners - Resolving Error Messages During Installation of the HP Scanning
Software

Emr_na-c00271433

5. HP Scanjet Scanners - 'An Unexpected Internal Error Has Occurred' Error Message While
Scanning

Emr_na-c00373192

6. TMA Test

Emr_na-c00650611
7. HP Scanjet 4670v and 4670vp - The HP Scanjet 4670v or 4670vp is not Working
Correctly

Emr_na-c00208111

8. HP Scanjet Scanners - Resolving USB Scanner Initialization and Related

Communication Error Messages

Emr_na-c01268913

9. HP Scanjet Scanners - Wrong or Duplicate Scanning Devices Are Listed in HP Director or

HP Solution Center

Emr_na-c00520388

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 HP Digital Sending:
Digital Sending is a technology, that helps capture information from paper-based documents and
convert it to a digital format that can then be processed and routed accordingly.
Digital Sending can be performed in two ways:-
• Embedded Digital Sending

• Digital Sending Software (DSS)

Embedded Digital Sending means digital sending features and capabilities are embedded into the
firmware of the Digital Sending enabled device such as scanners and Multifunction printers.
Digital Sending Software DSS is a software service running on a network that expands the existing
capabilities of digital sending enabled devices.

DSS includes capabilities such as E-mail over SSL, Send to LAN fax, and Send to Workflow & import
or exchange contacts.

Supported Scanjet Models:

HP Scanjet Enterprise Document Capture Workstation

HP Scanjet Enterprise 7000n HP Scanjet Enterprise 8500 fn1

Embedded Scan/Digital Send features:

 Scan to Email

 Save to Network folder ( Scan to Network folder)

 Save to USB ( Scan to USB)

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Scan to Email: Documents scanned are directly sent to the specified mail id.
Criteria and requirements to configure scan to Email:
 Scanner need to be connected on Network.
 Valid SMTP gateway
 SMTP Port number: Default port number 25
 Valid email address and Display name

Ways to find SMTP gateway:

1. Ping smtp.hp.com in command prompt.
2. Open Command prompt type :
Nslookup enter
Set type=mx enter

3. If user has configured MS outlook then ping MS exchange server.

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Open EWS Page to Configure Email settings:

Once providing SMTP gateway, Port number and email address click on Apply on EWS page.
On Scanner display Choose email Tab and START Button to Scan.

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Save to Network Folder: Documents are scanned and sent on a PC configured for Scanning.
Criteria and requirements to configure scan to Network folder:
 Scanner need to be connected on Network.
 Admin/User has to have Domain , Username and password configured
 PC needs to have full administrative rights to share a folder.
 Access to Embedded Web Server page to configure Scan to Folder.

Refer:http://gscbtraining/tcl/IPG%20Contents/Forms/AllItems.aspx?RootFolder=%2ftcl%2fIPG%20Co
ntents%2fIPG%20VEP%2fMFP%20Content&FolderCTID=&View=%7bF84FAA9B%2d9A37%2d40EA%2d9
337%2dA8F54AAD23CE%7d

Save to USB: Documents scanned can be directly saved on a USB thumb drive
Criteria to configure save to USB:
 USB thumb drive must be of FAT 32 file system.
 During Shipping the USB thumb drive will be disabled hence needs to be enabled from Scanner or
EWS page.

Configure USB storage device settings

 Click the Scan/Digital Send tab.
 On the left navigation menu, click the Save to USB Setup entry.
 Select the Enable Save to USB checkbox.
 Set the default settings you want.
 Click the Apply button.

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 18. BUSINESS/ENTERPRISE INKJET – 3Y (7T)
Ink jet printers are the most common type of printing devices used in home
environments, and they are also frequently used personal printers in offices. There are two
key reasons for the widespread adoption of ink jet printers: low purchase price and very
impressive image quality that equals or exceeds that of traditional photographic film.

How an ink jet printer works

The ink jet nozzles are all mounted together on a moving carriage assembly that
moves at high velocity (typically > 1 meter per second) back and forth across the paper. The
nozzles are mounted about 1 mm from the paper, and ink ejection velocities are in the range of
5 to 10 meters per second.
Ink is ejected from a nozzle by applying a pulse of pressure to the fluid ink in the supply
tube, upstream of that nozzle. There are two common methods of creating this pressure pulse:
thermal bubble and piezoelectric.

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 Advantages of Thermal Inkjet Printing
 Quality
 TIJ allows smaller drops placed with
high accuracy for superb image
quality on more media types
 TIJ enables the use of pigment-based
inks for superior
 Text quality and improved resistance
to UV fade

 Speed
 More nozzles provide higher speed
at lower cost

 Cost
 TIJ provides more system cost advantages
Printing Process
Inkjet printing process has these basic steps of printing:
 Storage and Delivery of Ink
 Addressing of Pixels
 Transfer of ink to print medium
 Fixing of ink on print medium

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 Inside the Inkjet Printer
Inkjet printers are raster devices that print swaths or bands of pixels as the media
moves forward. All inkjet printers share the same basic mechanical design (x-axis, y-axis) and
concept. An inkjet printer consists of five main components, which are listed below.
 Electronics
 Writing System
 Print-mode Algorithms
 Print Cartridges
 Print Media

Out of these above 5 components Electronics and Writing system are very important.

The Electronic component of the printer consists of the computer inside the printer
that controls the printing process. It holds the various firmware and storage devices such as,
Random Access Memory (RAM) and hard disk. The electronic component also manages plot
processing and controls the various mechanical parts and sensors.
In addition, it facilitates the communication between a computer and a printer, and
manages the interaction between the printer and the user applications.

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 The various parts that constitute the electronic module in an inkjet printer are:
 Power supply
 Ink supply station (ISS) printed circuit assembly (PCA)
 Main PCA
 Motors and sensors
 Front panel

The writing system comprises all the components and related specifications required
to print an image. It has two main sections:
 The Scan axis (Y- or pen axis)
 The Media axis (X- or paper axis)
Each of these elements is specially engineered to work together for reliably
outstanding printed results.

The scan axis is also called the Y or pen axis. It includes the carriage assembly with the
line sensor, carriage motor, encoder strip sensor, and printheads. The carriage sub-assembly
moves the printheads from one side to the other.
The media axis is also called the X or paper axis. It has parts that manage and control
the movement of paper and other forms of media during the printing operation.

The inkjet printing system comprises all the components and specifications needed to
print an image onto a medium: the printer, the ink system, and the media.
The objective is to fire ink drops from a print head to the media in a controlled way so
that what it is being printed satisfies the customer needs in terms of print quality, printing
speed, cost, and print reliability.

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Ink Jet Paper Path

Service Station (Docking Station/Spittoon)

 The docking station (a.k.a. “capping” station, a.k.a. “service” station) serves as a resting
place for the cartridges while not in use.

 Its purpose is to seal the cartridges while in the printer so air can’t dry out the print heads.

 Cartridges are serviced in the docking station. A small amount of ink is spit through the
print heads into the spittoon to clean the nozzles before and during print jobs to maximize
the print quality.

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 The docking station is located on the left or right of printer
 The docking station is located on the left or right of printer

 To ensure that cartridges return to the docking station, always turn the printer off before
unplugging it.

Carriage assembly

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 The carriage:

 Holds the cartridges

 Connects timing circuitry in the printer to the actual nozzles on the cartridges

 Completes the electrical circuit

 Aerosol is the spray resulting from splattering of ink as it hits the paper. It may soil the
electrical contacts. Customers can clean the contacts on the cartridges and the carriage
with a clean, dry, lint-free cloth (power should be off, printer unplugged).

Encoder Strip & Carriage Rod

• The encoder strip (translucent tape) uses light to let the printer know where the
carriage is on the carriage rod.

• Sometimes aerosol residue gets on the encoder strip and blocks the light transfer.
Carriage can forget where it is - symptom is carriage slamming into the sides of the
printer.

• Connection between encoder strip and printer is fragile – therefore HP does not
encourage customers to clean or remove it.

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 Inkjet Ink - Dye-based
• Very small molecules: 2 nm
• Small enough to penetrate into any print media
• Advantage for photos – smooth, high-gloss finish
• Disadvantage for plain paper text printing
• Dissolves in solution
• Uniform, smooth, high-gloss printing
• Brighter and more colourful than pigment (too small to scatter light)
• Bleed can be an issue
• Highly exposed molecules
• Subject to fade, but good fade resistance when used with non-porous, encapsulating
photo paper

Inkjet Ink - Pigment-Based

• Much larger molecules: 50-100 nm
• Too large to penetrate the media; forms a thin film on surface:
- advantage for plain paper text printing - ensures dark, crisp, opaque black text
- disadvantage for glossy photos - can cause variations in gloss and unnatural-looking
highlights
• Suspended rather than dissolved in solution – can settle during storage or from
exposure to extreme temperatures, causing sedimentation or sludge in the ink
container or print head
• Very good fade resistance
• Water-based, but offers excellent water fastness and resistance to smear on plain
papers because it forms stable chemical bonds with cellulose fibers

Printing black text and graphics

Composite black:
• Used when the black pen is out of ink (on printers featuring reserve mode or backup
mode printing)
• Combines all three colors in color cartridge (CMY)
• Actually more brown than black (muddy)
• Does not use K fortification

K fortification:
Method:
• Color ink (cyan, or blue) is printed first and soaks into the page
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 • Black ink (with its bigger dots) covers the color and sits on top
Benefits:
• Crisper, blacker text
• Faster dry time
• Greater media independence
• Smoother, more consistent output
Note: Cyan is often the 1st color to run out, even when little color printing is done

Three-Ink Printing
• Used in appliance photo printers
• One tri-color (CMY) cartridge:
• C=cyan (blue;
• Y=yellow;
• M=magenta

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 Four-Ink Printing
• Standard for everyday printing
• One black (K) and one tri-color (CMY) cartridge

Six-Ink Printing
• Used in photo printers
• Uses color cartridge and photo cartridge, or six individual cartridges
• Photo cartridge:
• fits in black cartridge slot
• uses low-concentration inks that produce pale and pastel color dots – less visible,
reduce appearance of grain
• contains light cyan, light magenta, black dye ink

Nine-Ink Printing
• Used in high-end photo printers
• Uses grey photo cartridge, color photo cartridge, tri-color cartridge
• Grey photo cartridge contains dark grey, light grey, and black dye ink

Putting ink on paper: PhotoREt

Photo Resolution Enhancement technology:
• is an HP-proprietary technology
• layers many ultra-small (4-5 pico-litre-sized) ink drops within a single pixel
• uses proprietary half-toning algorithms to intelligently distribute all of the different
ink layer combinations the printer is capable of printing
Benefits:
• Provides finer color control
• more color
• smoother gradations between tones
• virtually grain-free images

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 Inkjet Media - Swellable

Inkjet Media – Porous

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 19. WIRELESS NETWORK
What is a Wireless Network?

All wireless networks use radio frequency (RF) to transmit and receive data through the air. However,
the data transmission technology, frequency ranges, and equipment used to create the wireless
network vary to serve different purposes, forming different wireless topologies.

The picture below shows the main wireless topologies. We will discuss a few of these in more detail in
this segment

Different Types of Wireless Network

WWAN: - Wireless Wide Area Network:

A Wireless Wide Area Network, also referred to as a Mobile Network, uses cellular technology to
offer service regionally, nationwide, or even globally. Mobile Networks are provided by a wireless service
provider for a monthly usage fee. WWAN devices (such as cellular phones and mobile computers) use
cellular radio to communicate with the Mobile Network's cell tower.
The wireless service provider leases or owns cell towers to provide its Mobile Network service, and in
some cases, has agreements with other wireless service providers to use their networks to extend a
user's coverage area. Cellular technology is used to carry both voice and data.

WLAN: - Wireless Local Area Network or (Wi-Fi)

A wireless LAN (WLAN) provides the same functionality as a wired Local Area Network (LAN),
but it eliminates the need to install networking cables and other networking equipment. For
example, a WLAN device can roam from a conference room to an office without being disconnected
from the network. The range of a WLAN varies depending on several factors, but is typically about
150 feet (46 M) indoors and 300 feet (92M) outdoors.

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 Typical Example of a Wi-Fi & Wired Network

WLAN setup can be done in two modes:

 Ad-HOC
 Infrastructure

Ad-HOC Network Setup

An Ad Hoc (or peer-to-peer) network is the simplest to deploy and is ideal for small offices. Ad
Hoc wireless networks can be composed of two or more wireless clients configured to communicate
with each another. All Ad Hoc clients communicate directly without using an AP.

With an Ad Hoc network, users can:

 Quickly build a wireless network to share files with other users.
 Print to a shared printer.
 Access the Internet through a single shared connection.

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 Infrastructure Network setup

An Infrastructure network is also referred to as an Access Point network. The key difference
between a wireless infrastructure network and an Ad Hoc network is the addition of one extra element:
the Access Point (AP). The AP serves as the focal point for all data traffic on the wireless network and
optimally manages all wireless data transactions.

This link allows computers on the WLAN to access the resources and tools of the wired LAN,
including Internet access, email delivery, file transfer, and print sharing.

Wi-Fi Standards
Currently, most wireless networks (WLANs) are based on the IEEE 802.11b, 802.11a or 802.11g
standards. These standards define how to wirelessly connect computers or devices to a network.

The choice of standard depends on the user requirements, including data communications speed and
range, the level of security, noise and interference concerns, compatibility issues and cost.

 802.11b was the first 802.11 standard to be released and have commercial products available. Also
called Wireless Fidelity. Wi-Fi is currently the least expensive wireless LAN specification. It operates in
a 2.4 GHz radio spectrum and can transmit data at speeds of up to 11 Mbps within a 30m range. It can
be affected by interference from mobile phones and Bluetooth devices which can reduce transmission
speeds.
 802.11g is the current standard and promises to be the most popular format. It combines the speed
the 802.11a and backward compatibility with 802.11b. It operates in the same frequency band as
802.11b but consequently also can be affected by interference. The maximum transmission speed can
reach up to 54Mbps
 802.11n is latest standard provides better reliability, range, and bandwidth compared with the
previous WLAN standards (802.11a, b, g) 802.11n builds upon previous 802.11 standards by adding
MIMO (multiple-input multiple-output) capability and a wider bandwidth channel. Data transmission
can reach up to 600Mbps on a theoretical basis.

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Wireless Parameters
To provide basic authentication, most APs support simple MAC address filtering. Typically the following
three parameters are configurable:

 SSID – The Service Set Identifier will normally default to the manufacturer's name. You can set it to any
word or phrase you like.
 Channel – Normally the channel setting will default to channel 6. However, if a nearby neighbour is
also using an access point and it is set to channel 6, there can be interference. Choose any other
channel between 1 and 11. An easy way to see if your neighbours have access points is to use the
search feature that comes with your wireless card.
 WEP Key – WEP is disabled by default. To turn it on you must enter a WEP key and turn on 128-bit
encryption.

SECURITY
802.11 Authentication & Encryption Security Basics

Like installing locks and keys on a door to control entry, wireless LAN security is designed to
control which users can access the wireless LAN. The following table provides a summary of
various WLAN security protocols and techniques.

Security Types available for 802.11

Data
Protection Description
Technology

Wired Equivalency Privacy, the original security standard for wireless LANs,
WEP easily exploited by software that can break the encryption after capturing
traffic and recognizing encryption patterns.

802.1X is the IEEE standard for wired and wireless LAN access control. It
provides a means of authenticating and authorizing devices attached to a
802.1X
LAN. 802.1X defines the Extensible Authentication Protocol (EAP). EAP uses a
central authentication server to authenticate each network user.

Lightweight Extensible Authentication Protocol (LEAP), developed by Cisco,

is based on the 802.1X authentication framework but addresses several
LEAP
weaknesses using dynamic WEP and sophisticated key management. LEAP
also adds MAC address authentication.

Protected Extensible Authentication Protocol (PEAP) provides secure

transport of authentication data, including passwords and encryption keys.
PEAP
With PEAP, wireless clients can be authenticated without certificates,
simplifying the secure wireless LAN architecture.

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 Wi-Fi Protected Access (WPA) is a subset of the 802.11i security standard
and is expected to replace WEP. WPA combines Temporal Key Integrity
WPA
Protocol (TKIP) and 802.1X for dynamic key encryption and mutual
authentication.

Temporal Key Integrity Protocol (TKIP) is part of the IEEE 802.11i encryption
TKIP standard. TKIP provides per-packet key mixing, a message integrity check,
and a re-keying mechanism, fixing the flaws of WEP.

WPA2 is second generation WPA, providing Wi-Fi users a high level of

WPA2 assurance that only authorized users can access their wireless networks.
WPA2 is based on the final IEEE 802.11i amendment to the 802.11 standard.

PRINTING WIRELESSLY
HP Printers support wireless printing through 2 options,

 Wireless Direct Printing

 Standard Wireless Printing

a) Wireless Direct Printing:

Consider a user needs to print a document urgently; he hasn’t carried his laptop but his Smartphone
with him and is not connected to the network. How could he do it?

HP Wireless Direct Printing is a feature that allows a user to print directly to an HP Wireless
enabled product without a network connection and a printer driver.

HP Wireless Direct printing is useful for Walk-in printing with handheld devices like (Smart phones,
Tablets etc.) In the Wireless Direct Print mode, the printer uses the “AP-STA” concept. The printer
behaves as an Access Point (AP) to generate a Temporary IP Address to the device that is connecting to
it for printing.

The Device that needs to print should have an application like Air Print (iPhone) or an ePrint
Home & Biz (Android) to print to the printer directly.

Characteristics of a Wireless Direct Printing Feature

In Wireless Direct Printing (P2P) mode, the printer itself acts as a Station (STA).

 Printer acts as both a client (STA) and as an Access Point (AP)

 Printer would both assign an IP address to itself and also to the connecting device.
 The IP address that the printer normally assigns will be in a Class-C Private IP Segment.
 The printer’s IP when wireless Direct enabled is normally 192.168.223.1

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How is it Possible?

 What has enabled this new technical capability is the ability to split a single radio into 2 logical
adapters.
 The first adapter supports a client (STA) for a legacy infrastructure connection behaving as past
Wi-Fi radios.
 The second adapter can be configured to be either an Access Point (AP) or as a Wi-Fi Direct Device
which takes the responsibility of assigning IP Address to the connecting devices.

b) Standard Wireless Printing:

Standard Wireless Printing is a method, where the printer, connects to the Access Point in the
network, wirelessly, enabling all other devices of that network to print to the Printer, without using a
wire.

In standard wireless printing, all the users, connected to the network would have to print through the
Access point, any print job, will pass through the AP and then reach the printer. This aides in multi-user
printing environment, as the Access Point would control the traffic towards the printer and manage the
request from users.

There are two ways to connect an HP wireless printer to an existing wireless network. They are:-

 Wi-Fi Protected Setup (WPS),

 Wireless Setup Wizard,

The picture below is an example of Standard Wireless Printing.

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 APPLE Air Print
1. What is Air Print?

Air Print is an Apple technology that lets applications create full-quality printed output using Apple's
driverless printing architecture. All iOS built-in apps that support printing use AirPrint. Apps on the App
Store that use the iOS printing system also use AirPrint.

2. AirPrint requirements

To use AirPrint, you need one of the following devices with the latest version of iOS:

 iPad (all models)

 iPhone (3GS or later)
 iPod touch (3rd generation or later)

 AirPrint OS X requirements

 OS X Lion
 OS X Mountain Lion

 Overall Requirements

 iPad, iPhone or iPod Touch device should be running iOS 4.2 (introduced Nov 2010)
 Device needs to be on same local area network as the HP Printer for it to work
 HP printer must support ePrint and all ePrinters support Bonjour
 Router must support Bonjour (Apple’s brand name for mDNS, the protocol for the service that
discovers network devices), and Bonjour must be enabled on the router

Tip: Many AirPrint printers are available from the Apple Online Store.
NOTE: Some HP Printers will require a firmware update out of the box to become AirPrint-enabled.

3. What is Bonjour?

Bonjour is a technology that is built into Mac OS and iOS. This technology discovers devices such as
printers that are installed on the same network as a Mac or Apple mobile device. Bonjour is the default
method for discovering devices on a network.
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 4. Supported paper and media sizes

With AirPrint, paper and photo media sizes are automatically selected depending on the application
you are using on your Apple device, your HP ePrint printer, and the region in which you are using
AirPrint. You do not have the option to select different paper sizes.

For example, from Apple’s Photo application, if the HP ePrint printer has a separate photo paper tray,
AirPrint uses 4 x 6 inch photo media as the default paper size. If the printer does not have a separate
photo paper tray, AirPrint uses letter-size paper. If you are printing from Apple’s Safari browser, letter-
size paper is the default paper size in the US region, and A4 is the default paper size in Europe.

AirPrint supports the following paper and media sizes:

Letter
Legal
A4
4 x 6 in photo paper
A6 photo paper

5. How do I print using Apple AirPrint?

A user should follow these steps to print from an Apple mobile device to a local HP printer with AirPrint.

1. Select the printer from the list of available printers,

(In the app that the user wants to print from, tap on the Action icon to display the menu options.)
2. NOTE: Some apps might not have an Action icon as a feature. If the icon does not display, you
cannot print from that particular app with AirPrint.
3. Tap Print. The Printer Options menu displays.
4. NOTE: Some apps might not offer a print option because the app is not currently compatible with
AirPrint. If Print is not an available action option, you cannot print from that particular app with
AirPrint.
 On the Printer Options menu, tap Select Printer. A list of available printers on the network
displays.
 Tap on the required HP ePrint printer in the drop-down menu. The Printer Options menu
displays again and shows the selected printer.

6. How do I cancel a print job?

There are two ways to cancel a print job with AirPrint:

 From the printer control panel: Press the Cancel button ( ) to cancel the print job.
 From the Apple device: Press the Home button ( ) twice, tap the Print Center icon at
the bottom of the screen, and then tap Cancel Printing in the Print Summary menu.

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 20. HP EPRINT TECHNOLOGY
HP ePrint (Print anytime, anywhere)

1. What is HP ePrint?
HP ePrint or HP Web Services, as it is popularly known, is a new service that allows a user to print from
a mobile or any connected device that can send emails, such as:

• Phones
• Laptops
• Netbooks
• Personal computers
• PDA’s etc.

In other words, it allows users to print from a computer or a smart phone from anywhere, without
installing special drivers or software on the device.

2. How does HP ePrint work?

HP ePrint is made possible with the help HP’s own printing cloud, www.hpeprintcenter.com. Once a
user connects the printer to the network and enables “Web services” through the EWS, the printer
would connect to the HP Cloud and obtain for itself an email address. A user can now send a print job as
an e-mail with attachment to this email address and the printer would print it.

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3. Configure ePrint or Web Services on supported Printers
Web Services/ePrint can be enabled in 2 methods. They are:-

 Through the Embedded Web Server (EWS) page of the Printer

 Through the Front Panel of the printer

Method 1: Through the EWS:

 Open EWS Page of the Printer
 Look for HP Web services Tab if not found update firmware to the latest version

 Click on HP Web Services Tab

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  On the left Pane, select Web Proxy
 Enter the Proxy setting of the network for the printer to connect to the Internet

 On the left Pane select Web Service Setup

 Click on the Enable HP Web Services button

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  The Product will print a page with the Printer Code and next set up information.

 Once the printer has successfully communicated with the hpeprintcenter.com, the printer will
print a page which would contain a unique e-mail address and Printer code which would
needed for registration at hpeprintcenter.com

 If the user doesn’t want to print a page they can press OK to and the email address with the
printer code on the EWS page itself.
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  If you wish to print the same setup page again use, the tab Print Instruction Page

A Snap-shot of the page that the printer prints after successful communication

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Method 2: Enable HP Web Services through the control panel
NOTE: User should configure the Proxy settings before starting the configuration

 Touch the ePrint icon on the home screen.

 Tap on “Enable Web Services” option

 Tap on the “OK” button to proceed

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  The product displays a connecting screen while it connects to the services. When the screen
instructs, print an information sheet, by touching “OK”

 The product displays a Printing document and prints the information sheet. Then a list of
available options appears on the control panel. Touch the Home icon to return to the home
screen.

 The above screen indicates Web Services has been enabled on the printer. From here, user
needs to proceed with registration of the printer to use the service.

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4. Configuring/Registering the printer for control in the HP ePrint Cloud
Once the printer has communicated and obtained the Unique e-mail address and printer code,
a user should follow the below steps to register the printer to enable it to receive print jobs in
the form of e-mails.
Registration Process of an ePrint enabled Printer

 Log on to www.hpeprintcenter.com
 New Users have to Sign In to get a username and password. (It’s free for now!)

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  Enter email address & Password created

 After completing the sign-in process, click on the Add Printer button.

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  Enter the printer code as it is on the web services setup page and select OK

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  Click on Next to configure the Printer

 Email Customization option. This option provides user with a flexibility to choose an e-mail id
of their chose for their printer so it’s easy to remember.

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  Click on Save

HP ePrint offers 2 Security options for printing. They are:-

Every One: Anyone who knows the printer’s email address can send jobs to the printer and have it
printed (less secure).
Allowed Senders Only: Printer is protected from unauthorized printing .The printer will only accept
jobs sent from email addresses selected by the administrator in the webpage.

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  Press OK

 Enter email address and hit the save button to mark the sender as an allowed sender

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 The Print Option Tab

This tab provides option to control the paper sizes and Color Mode during printing

 The main hpeprintcenter page where we can see Print job status, Printer Status etc.

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Points To Remember:
 There can be only one owner for the product.
 Only the following attachments are supported by the HP ePrint server
1. Microsoft Word
2. Microsoft PowerPoint
3. Microsoft Outlook
4. Microsoft Excel
5. Text-based files (.txt)
6. PDF
7. Image files (.bmp, .jpg, .png, and .tiff)

 5 MB attachment limit

1. Emails with attachments over 5 MB produce an error and fail to print.

2. None of the attachments print (if there are multiple attachments).

 Low resolution images

1. ePrint does not support/print images that are less than 100 dpi.
2. ePrint essentially “ignores” images that are not photo-quality in image printing.

 ATTxxxxxxx.txt file support (example: ATT0000001.txt)

1. Some Email programs (Apple Mail, for example) create these attachments from a
combination of photos and other content embedded in the body of the email.
2. ePrint supports this file type, but sometimes the files do not print due to size.
3. To avoid this issue, send plain text emails with the content to be printed as an
attachment.

 Jobs on the Cloud Server

1. Jobs stay on the Cloud Server for a maximum of 24 hours if there is no response from the local
printer.
2. For example, if the printer top cover is open, the job prints after the cover is closed within 24 hours.

 Server Status check

To check the hpeprintcenter server status please use the following link:
http://h20563.www2.hp.com/status/servers

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 21. ELECTRICITY FUNDAMENTALS

WHAT IS ELECTRICITY?

Electricity, simply put together is flow of Electrons. When electrons, flow from one point to
another, the whole phenomenon is called as flow of electricity.

FLOW OF ELECTRICITY

Current flows either in a Direct Current (DC) i.e., in a single-direction pattern, or in Alternating
Current (AC) repeatedly changing the direction of flow, pattern.

DEFINITION OF THE BASIC UNITS OF ELECTRICITY

The four most basic units in, commonly used in the field of electricity are voltage (V), current
(I), Power (W) and resistance (r).
 VOLTAGE: - voltage refers to the pressure at which electrons are being forced to move through
a medium. In other words, it is the strength at which electrons are pushed from one point to the
other
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 Voltage is measured in volts and its symbol is ‘V’
V=I x R

 CURRENT: - Current refers to the number of electrons in an inch at a given time, moving
through a medium/wire.
 Current is measured in amps and its symbol is ‘I’
I=V/R
 POWER: - Power is defined as the energy consumed by the equipment through flow of
current.
 Power is measured in Watts and its symbol is ‘W’
 For example, when a light bulb with a power rating of 100W is turned on for one hour, the
energy used is 100 watt-hours (W/h), 0.1 kilowatts/hour, or 360 kJ. This same amount of
energy would light a 40-watt bulb for 2.5 hours or a 50-watt bulb for 2 hours.
W= V x I x (Power factor) for (AC)

 Resistance: - Resistance is defined as the ability of a “medium or a component” to oppose

the flow of electrons.
 Resistance is measured in ‘Ohms’ and its symbol is ‘R’
R=V/I

BASIC COMPONENTS OF ELECTRICITY SUPPLY

Every unit that works on electricity has to have a ‘Live’ (Supply), ‘Neutral’ (Return to
source) and earthing (optional) as points to receive electricity for its functioning.

 Live: - It is the point, through which, current is carried to equipment from the current
source.
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 A red/brown colored wire is commonly used to indicate a live point/live wire.

 Neutral: - In an AC (Alternating current) environment, a neutral point is required to return

the voltage back to the power plant, after the utilization by the equipment.
 A black/blue colored wire is commonly used to indicate a neutral wire/neutral point.

 Earth: - On heavy wattage equipment’s, Ex: Water heater etc., excess charge, is required to
be passed to the earth, thus protecting the user from electrocution, when in contact with
the equipment. To achieve this, a third terminal is provided on plugs and sockets, which
connect the entire wiring system to the ground.
 A Green colored wire is commonly used to indicate an earthing /ground point.

COUNTRY WISE VOLTAGE RATINGS

On most of electrical or electronic equipment’s, if we notice the specification label, there is a

mention of certain details.
Ex:
Input: 220- 240 V
Frequency: 50Hz to 60 Hz

The input (220-240 V) means, the equipment will function best only if an input voltage of
range 220 – 240 is supplied, any lesser and it may or may not function properly and sometimes
even burn out.

The Frequency (50-hz to 60 Hz) means, In an AC (Alternating Current) flow pattern, with a
frequency range of 50-60 cycles per second, the equipment shall function optimally.

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Since the input voltage is vital for an equipment’s function. Most of the countries supply
electricity in own standard Voltage ratings and thus make equipment manufacturers,
manufacture equipment’s in the prescribed voltage rating.

Currently there are 2 supply voltage supply standards with varied frequencies. They are: -
a. 100 – 127V at 50 & 60Hz (Supplied in North America, parts of Canada & Mexico)
b. 220– 240V at 50 & 60 Hz (Supplied in Asia, most parts of Africa, Australia and Russia)

Note: - It is not recommended to run equipment, on different voltages, than they were
originally manufactured, even with the help of an adapter as it may spoil the equipment.

STATIC ELECTRICITY

When a plastic comb or glass rod is rubbed vigorously against a nylon cloth and then placed
near small paper pieces, attracts the paper particles. This happens due to the ‘Static electricity’
induced on the glass rod due the rubbing on the nylon cloth.

In simple words, Static electricity refers to the build up of electric charge on the surface of
objects. These static charges remain on an object until they either bleed off to ground or are
quickly neutralized by a discharge, when exposed to an oppositely charged object.

Almost all of us are familiar with static electricity because we can see and feel it in the winter.
On dry winter days, static electricity can build up in our bodies and cause a spark to jump from
our bodies to pieces of metal or other people's bodies. We can see, feel and hear the sound of
the spark when it jumps.

To understand what is happening when your body or a glass rod develops a static charge, you
need to think about the atoms that make up everything.

All matter is made up of atoms and atoms are themselves made up of charged particles.

Atoms have a nucleus consisting of neutrons and protons. They also have a surrounding "shell"
that is made up electrons. Typically, matter is neutrally charged, meaning that the number of
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electrons and protons are the same. If an atom has more electrons than protons, it is
negatively charged. If it has more protons than electrons, it is positively charged.

The following table shows you the list of many materials you find generally, which are
sensitive to static electricity.

BASIC LAW OF STATIC ELECTRICITY

 The Basic law of Static Electricity states that ‘Like charges repel and unlike charges attract
each other’.

ELECTRO STATIC DISCHARGE (ESD)

Electrostatic discharge (ESD) is described as the sudden and momentary electric current that
flows between two objects at different electrical potentials.[1] The term is usually used in the
electronics and other industries to describe momentary unwanted currents that may cause
damage to electronic equipment.

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One of the causes of ESD events is Static electricity. Static electricity is often generated
through the separation of electric charges that occurs when two materials are brought into
contact and then separated.

The spark associated with static electricity is caused by electrostatic discharge, or simply static
discharge, as excess charge is neutralized by a flow of charges from or to the surroundings.

The feeling of an electric shock is caused by the stimulation of nerves as the neutralizing
current flows through the human body. The energy stored as static electricity on an object
varies depending on the size of the object and its capacitance, the voltage to which it is
charged, and the dielectric constant of the surrounding medium. For modeling the effect of
static discharge on sensitive electronic devices, a human being is represented as a capacitor of
100 picofarads, charged to a voltage of 4000 to 35000 volts. When touching an object this
energy is discharged in less than a microsecond. While the total energy is small, on the order of
millijoules, it can still damage sensitive electronic devices. Larger objects will store more
energy, which may be directly hazardous to human contact or which may give a spark that can
ignite flammable gas or dust.

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