YAMINI THAMBIDURAI

San Antonio, Texas - USA

PROFESSIONAL SUMMARY

 Over 11+ Years of experience as a Senior Business Analyst in multi-sector projects like Health, Insurance,
Airline, Payroll, HRMS, Finance, and Government Digital Services for various renowned Organizations like
Optum (UHG), Abu Dhabi Digital Authority, Abu Dhabi Health Department, Emirates Airlines, Dubai Airports
and so on.
 Extensive experience in Lead position with expertise in Requirements Gathering, Analysis, Testing
coordination, etc.
 Interacting with product owners to assess business needs and create requirements within the timeframe.
 Conducted detailed Requirement facilitation and impact Analysis by interacting with internal
stakeholders, and PO to understand their business processes, in understanding their proposed IT system.
 Used various approaches of SDLC like Agile, RUP, and Waterfall
 Experience in design, development, testing, implementation, and support of enterprise data warehouse.
 Create Functional Specification Documents and Data Mapping Analysis for System Integrations.
 Experience conducting GAP analysis, SWOT analysis, Impact analysis, Cost-benefit analysis, and Risk
analysis.
 Highly skilled in gathering and documenting business (BRD, FRD, RFC, SRS, SOW) from both formal and
informal sessions and validating the needs of the business stakeholders.
 Managed end-end process for designing and documenting AI-based applications.
 Expertise in postproduction and support, which includes training end users and preparing end user
manuals and business processes procedures (BPP).
 Extensive experience in the documentation of system and business requirements and proficiency in
creating UML diagrams including Use cases, Sequence, Activity Diagrams, etc.
 Conducted and participated in Joint Application Development (JAD).
 Lead business analysis efforts for strategic projects, including system implementations, process
improvements, and product development.
 Developed and presented reports and dashboards to senior management, providing insights and
recommendations based on data analysis.
 Good at deploying bundles manually for the QA environment.
 Assisted in the training and onboarding of new team members, sharing expertise and best practices in
business analysis and project management.
 Experienced in working with various agile collaborative tools such as JIRA, and Rally to get visibility on the
system, progress of the task, issue tracking, and project management.
 Self-motivated and ability to think critically. Good interpersonal and communication skills, ability to work
in a diverse environment, and highly desired to learn client’s business requirements.
 A motivated, committed, quick learning, detail-oriented team player with good communication, analytical,
leadership, interpersonal, and problem-solving skills.
 Worked closely & Coordinate with the offshore team with changes in the project environment.
 Experienced in developing and maintaining overall testing methodology and strategy, documenting Test
plans, creating Test cases, and executing Test Scripts based on baseline requirements.
 Proficient in Issue/Defect Management, deliverable Management, Workflow Management, Document
Management, Deployment Process, MS Visio, MS Project
 Strong collaborative experience with stakeholders, Dev Teams, and Business Development Teams.
 Effective in planning and executing business re-engineering solutions to take advantage of current
market trends.

SKILLS
 Software Development Life Agile-Scrum, Waterfall, SAFe, Kanban.
Cycle
Business Skills Change Management, Impact Analysis, JAD Sessions, SWOT
Analysis, Project Planning, Project Scheduling, Project Budgeting,
RCA, HIPAA, Risk Management, Stakeholder Communication,
Competent leadership & managerial skills, Roadmap Planning
Project Management Tools JIRA, Confluence, Agile-Kanban, Scrum Board, Visio, MS Project, MS
Office Suite, Outlook, SharePoint
Modeling Tools MS Visio, Lucid Charts
ETL & Reporting tools Power BI, Crystal Reports, Google Analytics, and Swagger for API
documentation
Testing Tools Win Runner, Load Runner, Quick Test Pro (QTP), Cucumber,
Postman, Selenium
Databases and Tools MS SQL Server, MySQL, Azure SQL DB
CRM/ ERP Sitefinity, Odoo
Core Technologies Python, C#.Net, Asp. Net, MS Azure, JavaScript, HTML, CSS, Entity
Framework, Django, AI & Machine Learning
Version Control TFS, GitHub
Web services API JSON, Restful, SOAP UI, Web API, GraphQL, XML, Azure API

EXPERIENCE

Optum, Eden Prairie, MN Sep 2023 – Till

Optum is the leading health services innovation company. We aspire to improve experiences and outcomes for
everyone we serve while reducing the total cost of care.

Responsibilities:

 Analyzed and ensured compliance with the Health Insurance Portability and Accountability Act (HIPAA)
and Health Information Technology for Economic and Clinical Health (HITECH) compliances and the
Federal Information Security Management Act (FISMA) throughout the project's lifecycle, worked with
developers to implement necessary controls and measures to ensure the system meets requirements and
data security standards to facilitate interoperability between systems.
 Conducted Document Analysis and GAP Analysis to gain a deep understanding of the current state of the
project's AS-IS business process flow and establish the desired TO-BE state. Devised action plans to fill
performance gaps identified.
 Employed a range of requirement elicitation techniques, such as Interviews, Brainstorming, and focus
groups, to gather Business Requirements from stakeholders.
 Collaborate with stakeholders to define project scope, objectives, and deliverables; create detailed
business requirements and functional specifications.
 Develop and maintain comprehensive documentation, including business requirements documents
(BRDs), functional requirements documents (FRDs), and user stories.
 Preparing and submitting field technical complaints, RCA/RCCA, analysis, and availability reports.
 Conducted Joint Application Development (JAD) sessions with Subject Matter Experts (SMEs), Doctors,
Developers, System Architects, System Engineers, Testers, and Key Stakeholders to extract, analyze, and
develop effective solutions for the TO-BE system, utilizing technical expertise and active listening skills to
identify key requirements and design specifications.
 Developed a Business Process Model (BPM) using industry-standard notation to capture and illustrate the
business process workflow.
 Created Data Diagrams, including Context diagrams, to provide stakeholders with a clear understanding
of how data flows through the system and how various system components interact.
 Utilized UML diagrams, such as Use Case diagrams, Activity diagrams, and Sequence diagrams using
Lucid Charts, to convey the project's flow and requirements to all stakeholders.
 Gathered and defined business requirements for and created client disease management / HEDIS data
dashboard reports in direct consultation with the client.
 Used MS Visio & Lucid tools to create both low-fidelity wireframes and high-fidelity mockups to visualize
the UX/UI of the system.
 Implement robust procedures and controls for continuous improvement of HIPAA compliance.
  Worked on Fast Health Interoperability Resources (FHIR) interoperability to consume real-time data and
feed into the cloud. Helped in initiatives of Health Level 7 (HL7) integration data mappings, Web service
mappings, and API data exchanges.
 Utilized JIRA to create User Stories that comply with the INVEST criteria, and meticulously defined
Acceptance Criteria for each User Story. Worked in close collaboration with the team to establish clear
requirements for the Definition of Ready and Definition of Done and provided valuable assistance to the
Scrum Master in facilitating slicing, prioritization, and estimation techniques to User Stories such as
Vertical slicing, Moscow Technique, and Planning Poker, respectively.
 Conducted comprehensive analysis to identify and extract clinical data from various types of Relational
Databases (RDBs), and skillfully ingested this data into the target Operational Data Store with the
assistance of data analysts.
 Led UAT (User Acceptance Testing) and training sessions, identified and triaged the software problems,
monitored the progress of issues raised in JIRA, and made sure they were getting resolved.
 Coordinated internal/external audits on compliance programs for the City to be compliant with Federal
and local regulations and industry standards by coordinating internal/external audits including HIPAA, PCI-
DSS, and SWIFT Attestation.
 Conduct in-depth analysis of business processes, identify inefficiencies, and recommend data-driven
solutions to enhance performance.
 Managed release management process, including coordinating with development, testing, and
deployment teams, facilitating release planning meetings, managing release documentation, and
ensuring compliance with ITIL and Agile principles.
 Conduct a daily review to assess testing progress, escalate any testing issues, and manage any technical
decisions between development and management. Perform defect and status reporting over test
iterations with communications with my application developers. Defect reporting was done using Excel
and Jira.
 Regular interaction with the CISCO Project Managers, IT Development and Solution experts, and Business
Team – all belonging to different departments and divisions of CISCO– during the Testing and Production
deployment for each Release.
 Reviewed and aided on the Test plan, Test cases, and Test scenarios, for integration testing, regression
testing, Failover, Recovery testing, Smoke Testing, Security testing, and User Acceptance Testing (UAT)
and documented feedback.
 Collaborated with the Business Intelligence team to design and create customized interactive reports like
dashboards and graphs using Tableau to provide visual insights into patterns, frequency, and variations of
different health data.
 Facilitated communication and collaboration among stakeholders and ensured that the project was
delivered on time and within budget.

Abu Dhabi Digital Authority, Abu Dhabi, United Arab Emirates Nov 2021 - June 2023
Senior Business Analyst

Responsibilities:
 Developed BRD for new product functionality after conducting requirement elicitation sessions with the
business.
 Facilitate workshops and meetings with cross-functional teams to gather input, validate requirements,
and ensure alignment with business goals.
 Manage project timelines, budgets, and resources to ensure successful delivery of solutions within scope
and deadlines.
 Organized KT/UAT sessions for the business developer team with our internal team to train them on the
system fixes and verify whether they meet the business requirements and standards.
 Coordinated with IT and development teams to translate business needs into technical specifications and
oversee the implementation of new systems and features.
 Prepared documentation on the user manuals, Go-Live, and Post-Live support and helped the end users
as and when required by upgrading their knowledge.
 Key resource in liaising with the government department's PO and preparing project SLA.
 Managed around 30+ (On-Shore & Off-Shore) resources involving QA & Developers.
 Conducted daily stand-up, sprint planning, and Retro meetings with the QA & Developer team and shared
the report with the Chief Technical Officer/DG.
 Conducted daily and weekly meetings with 30+ Abu Dhabi business units to understand the business
challenges and provided needed support by coordinating with the internal team to resolve them.
 Generated Quarterly, Half-yearly, and Annual reports based on the closure of the defect and presented
the same to the DG.
  Setting up and maintaining the Requirements Traceability Matrix.
 Worked closely with the other business analysts to understand current capabilities and identify customer
requirements.
 Enforced quality processes and methodologies across the project and was responsible for maintaining
standards and mentoring the same with the business team.
 Created change requests and analyzed defects using JIRA.
 Developed KPI reports and a dashboard for customer satisfaction, and team performance.

Department of Health, Abu Dhabi, United Arab Emirates Oct 2020 – Nov 2021
Business Analyst/Scrum Master

Responsibilities:
 Key role player in identifying requirements and preparing BRD, and SOW documents based on the
business needs for DOH smart services.
 Performed requirements gathering and analysis from the business users of the system and SMEs while
adhering to SDLC (Software Development Life Cycle) industry best practices.
 Gathered requirements and analyzed the government regulations to update the product as per the
provisions of the health care system.
 Coordinating and supporting business and taking forward to the concerned technical team and resolving
the issues day-to-day.
 Created and maintained quality measures such as P4P, HEDIS, STAR, etc. using clinical alert tools.
 Responsible for resolving various multiple issues and converging conflicts between requests from various
stakeholders.
 Organizing and scheduling meetings to discuss digital transformation for DOH smart services with product
owners.
 Improved STAR HEDIS ratings by decreasing member and provider abrasion.
 Managed cross-functional teams and worked closely in analyzing and identifying solutions.
 Conducted detailed Requirement gathering and impact Analysis by interacting with internal stakeholders,
and business users in understanding their business processes, in understanding their proposed IT system.
 Managed scrum board and facilitated scrum ceremonies for the project team.
 Creating and estimating accurate story points in each release.
 Worked closely with the QA team to help create manual test cases and maintain test plans. Lead System
Integration Testing (SIT), User Acceptance Testing (UAT), and go-live support.
 Maintained the requirement Traceability matrices (RTM) to track the coverage of Requirements vs
designed test cases and maintain reports for the same.
 Created various UML diagrams including Use case, Sequence, Activity Diagrams etc. Developed High-
Level Business Flows using MS Visio.

Emirates Airlines, Dubai, United Arab Emirates April 2019 – Sep

Responsibilities:

 Develop and implement analysis, reports, and metrics to represent the business performance of the
organization.
 Conducted in-depth analysis of Amadeus Global Distribution Systems (GDS) data to identify booking
patterns, market trends, and customer preferences, leading to a 10% increase in airline ticket sales.
 Configure and maintain the Merchant Account Reservation System (MARS) to meet the specific
requirements of the airline.
 Collaborate with IT and operations teams to troubleshoot system issues and implement enhancements or
updates as needed.
 Conduct regular quality assurance checks to validate the accuracy and reliability of data within the MARS
system.
 Coordinate user acceptance testing (UAT) for system upgrades or enhancements, ensuring smooth
implementation with minimal disruption to operations.
 Document test cases, findings, and resolutions to maintain an audit trail and facilitate knowledge transfer
within the team.
 Provide ongoing support and guidance to users of the MARS system, addressing inquiries, resolving
issues, and offering best practices for system usage.
 Assist in delivering a Reporting Dashboard that visualizes Business KPIs
  Provided day-to-day support for the Passenger Service System (PSS) software, including troubleshooting
issues, responding to user inquiries, and performing system maintenance tasks.
 Assisted with developing and testing new features and functionalities in the PSS software.
 Ensured compliance with IATA regulations and standards across for passenger service.
 Provided regular reports and dashboards to stakeholders, highlighting key performance metrics, market
share analysis, and competitive benchmarking.
 Responsible for performing the phases of the SDLC including technical research, report requirements
analysis, and technical report design.
 Translate business and functional requirements into subsequent reports.
 Consulting with the executive team and the IT department on the newest technology and its implications
in the industry.
 Plan and monitor BA approach, engage stakeholders, gather requirements, analyze, and document.
 Generating actionable insights through the development of metrics, dashboards, and deep dive analyses
 Working on the new Data Visualization Tool (Microsoft Power BI) for the broader business.
 Scrum board management & and conducting retrospective meetings, Sprint Planning, and keeping track
of bugs, defects, and task progress in Rally, and JIRA.
 Worked on improving PMO and Business Analysis tools and standards, best practices, and adoption
change management across the organization.

Dubai Airports, Dubai, United Arab Emirates May 2018 – Apr

Responsibilities:

 Gathering intelligence from corporate executives and middle managers about needs and future growth.
 Coordinate with other business units to plan, negotiate, and communicate information on projects.
 Define system performance acceptance criteria and subsequently SLA.
 Manage multiple projects or medium to very complex projects on time, including cross-functional projects,
on budget and according to specifications.
 Define comprehensive test cases that cover all business scenarios.
 Supported businesses by facilitating training sessions on how to use the recruitment system.
 Conducting MOM within the team and stakeholders on new enhancements based on the business needs.
 Plan, prioritize, and deliver system enhancements and provide support to upgraded systems Ascertain the
availability of metrics, reporting, and analysis of tools for developed systems.
 Key role player in designing an interactive website for Dubai Airports to manage their recruitment process
by closely working with the business users.
 Built a core business model, thereby decreasing the time taken to build specific business systems models
by 80%.

Sword Global India Pvt, India Jan 2016 – March 2018

Responsibilities:
 Conducting design reviews and maintaining technical documentation such as formal specifications and
data flow diagrams.
 Identified gap in business process documentation, resolved by creating business process documentation
for the QA team for each project.
 Create conceptual diagrams, visual mock-ups, and wireframes and manage detailed user interface
specifications.
 Collaborated with business users to create user stories.
 Involved in Data mapping specifications to create and execute detailed system test plans.
 Analyzed business requirements, system requirements, and data mapping requirement specifications,
and was responsible for documenting functional requirements and supplementary requirements in the
Quality Center.
Finologic Technologies Pvt Ltd, India Jan 2013 – Dec 2015
Software Engineer

Responsibilities:
 Involved in the complete Life Cycle including Analysis, Design, Development, and Testing.
  Created a functional requirement document based on the agreed requirements during the kick-off
meeting.
 Developed modules of application in ASP.NET using MVC Architecture.
 Created design documents, and technical specifications – UML class diagrams.
 Design solutions for various system components using Microsoft Azure

EDUCATION

 M.E. (Software Engineering) Anna University, 2009

CERTIFICATIONS

 Certified Scrum Master https://bcert.me/smwvrctli