WHES40
WHES40
WHES40
How to install, operate and maintain your Demand Controlled Water Softener
Do not return water softener to store
If you have any questions or concerns when installing, operating or maintaining your water softener, call our toll free number: Monday- Friday, 8 AM - 7 PM EST or visit
1-866-986-3223
When you call, please be prepared to provide the model, date code and serial number of your product, found on the rating decal, typically located on the rim below the salt lid hinges.
www.ecodynewatertreatment.com
System tested and certified by NSF International against NSF/ANSI Standard 44 for hardness reduction and efficiency. System tested and certified by the Water Quality Association against CSA B483.1. Manufactured and warranted by Ecodyne Water Systems 1890 Woodlane Drive Woodbury, MN 55125
Page Specifications & Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Water Softener Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Before You Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Inspect Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Water Conditioning Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7 Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11 Programming the Water Softener . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-13 Customizing Features / Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-16 Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-19 Exploded View & Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20-23
TABLE OF CONTENTS
One Year Full Warranty: For a period of one (1) year after installation, all parts will be free from defects in materials and workmanship and will perform their normal functions. For a period of one (1) year after installation, labor to repair or replace any part deemed to be defective in materials or workmanship, will be provided at no additional cost. Limited Warranties: Limited ten (10) year warranty, from date of purchase, the salt storage tank and fiberglass mineral tank will not rust, corrode, leak, burst, or in any other manner, fail to perform its proper functions; and that Limited three (3) year warranty, after installation, electronic control board will be free of defects in materials and workmanship and will perform its normal functions.
If, during such respective period, a part proves to be defective, Warrantor will ship a replacement part, directly to your home, without charge. After the first year, labor necessary to maintain this product is not covered by the product warranty. If you have questions regarding a warranted product, need assistance with installation or troubleshooting, wish to order a part or report a warranty issue, we are just a phone call away. SIMPLY DIAL 1-866-986-3223, Monday - Friday, 8 am - 7 pm EST, for assistance. General Provisions The above warranties are effective provided the water softener is operated at water pressures not exceeding 125 psi, and at water temperatures not exceeding 120F; provided further that the water softener is not subject to abuse, misuse, alteration, neglect, freezing, accident or negligence; and provided further that the water softener is not damaged as the result of any unusual force of nature such as, but not limited to, flood, hurricane, tornado or earthquake. Warrantor is excused if failure to perform its warranty obligations is the result of strikes, government regulation, materials shortages, or other circumstances beyond its control. *THERE ARE NO WARRANTIES ON THE WATER SOFTENER BEYOND THOSE SPECIFICALLY DESCRIBED ABOVE. ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED TO THE EXTENT THEY MIGHT EXTEND BEYOND THE ABOVE PERIODS. THE SOLE OBLIGATION OF WARRANTOR UNDER THESE WARRANTIES IS TO REPLACE OR REPAIR THE COMPONENT OR PART WHICH PROVES TO BE DEFECTIVE WITHIN THE SPECIFIED TIME PERIOD, AND WARRANTOR IS NOT LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. NO WARRANTOR DEALER, AGENT, REPRESENTATIVE, OR OTHER PERSON IS AUTHORIZED TO EXTEND OR EXPAND THE WARRANTIES EXPRESSLY DESCRIBED ABOVE. Some states do not allow limitations on how long an implied warranty lasts or exclusions or limitations of incidental or consequential damage, so the limitations and exclusions in this warranty may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state. This warranty applies to consumer-owned installations only. Registered trademark/TM Trademark of Whirlpool, USA. Manufactured under license by Ecodyne Water Systems, Woodbury, Minnesota. 2009 Whirlpool Corporation. All rights reserved.
requires additional treatment if water supply contains clear water iron exceeding 5 ppm. **Canada working pressure limits: 1.4 - 7.0 kg/cm2. These systems conform to NSF/ANSI 44 for the specific performance claims as verified and substantiated by test data. The efficiency rating is only valid at the stated salt dose. These softeners were efficiency rated according to NSF/ANSI Standard 44. Variable Salt Dose: The salt dose is selected by the electronic controls at regeneration time based on the amount needed. 19 3-3/4 IN OUT 18
*Capacity to reduce clear water iron is substantiated by WQA test data. State of Wisconsin
IN OUT
41-1/2
47-7/8 39-1/2
FIG. 1 Questions? Call Toll Free 1-866-986-3223 Monday- Friday, 8 AM - 7 PM EST or visit www.ecodynewatertreatment.com
When you call, please be prepared to provide the model, date code and serial number, found on the rating decal, typically located on the rim below the salt lid hinges. 3
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed. In the state of Massachusetts: The Commonwealth of Massachusetts plumbing code 248-CMR shall be adhered to. A licensed plumber shall be used for this installation. In the state of California: You must turn the Salt Efficiency Feature setting to ON. This may initiate more frequent recharges. However, it will operate at 4,000 grains per pound of salt or higher. To turn on the Salt Efficiency Feature, follow the instructions in the Salt Efficiency section of this manual.
= Do not use this system to treat water that is microbiologically unsafe or of unknown quality without adequate disinfection upstream or downstream of the system.
= The water softener requires a minimum water flow of 3 gallons per minute at the inlet. Maximum allowable inlet water pressure is 125 psi. If daytime pressure is over 80 psi, nighttime pressure may exceed the maximum. Use a pressure reducing valve if necessary (Adding a pressure reducing valve may reduce the flow). If your home is equipped with a back flow preventer, an expansion tank must be installed in accordance with local codes and laws. = The water softener works on 24 volt, 60 Hz electrical power only, supplied by a direct plug-in transformer (included). Be sure to use the included transformer and plug it into a nominal 120V, 60 cycle household outlet that is in a dry location only, grounded and properly protected by an overcurrent device such as a circuit breaker or fuse. If transformer is replaced, use only UL, CUL or CSA approved Class 2 transformer with the following specifications: Input: 120 VAC, 60 Hz, 13.5 W Output Voltage: 24 VAC Output Current: 400 mA
European Directive 2002/96/EC requires all electrical and electronic equipment to be disposed of according to Waste Electrical and Electronic Equipment (WEEE) requirements. This directive or similar laws are in place nationally and can vary from region to region. Please refer to your state and local laws for proper disposal of this equipment.
If you have any questions, or there are missing parts or damage, please call Toll Free 1-866-986-3223, Monday - Friday, 8 am - 7 pm EST, or visit www.ecodynewatertreatment.com
When you call, please be prepared to provide the model, date code and serial number, found on the rating decal, typically located on the rim below the salt lid hinges. 4
The parts required to assemble and install the water softener are included with the unit. Thoroughly check the water softener for possible shipping damage and parts loss. Also inspect and note any damage to the shipping carton.
Inspect Shipment
Remove and discard (or recycle) all packing materials. To avoid loss of small parts, we suggest you keep the small parts in the parts bag until you are ready to use them.
Packing List
Bypass Valve
Clips
Installation Adaptors
Hose Clamps
Adaptor Elbow
Grommet
O-rings
FIG. 2
IRON
Iron in water can cause stains on clothing and plumbing fixtures. It can negatively affect the taste of food, drinking water, and other beverages. Iron in water is measured in parts per million (ppm). The total* ppm of iron, and type or types*, is determined by chemical analysis. Four different types of iron in water are: = = = = Ferrous (clear water) iron Ferric (red water) iron Bacterial and organically bound iron Colloidal and inorganically bound iron (ferrous or ferric)
immediately when drawn from a faucet because it has oxidized before reaching the home. It appears as small cloudy yellow, orange, or reddish suspended particles. After the water stands for a period of time, the particles settle to the bottom of the container. Generally these irons are removed from water by filtration. Chlorination is also recommended for bacterial iron.
Ferrous (clear water) iron is soluble and dissolves in water. This water softener will reduce moderate amounts of this type of iron (see specifications).** Ferrous (clear water) iron is usually detected by taking a sample of water in a clear bottle or glass. Immediately after taking, the sample is clear. As the water sample stands, it gradually clouds and turns slightly yellow or brown as air oxidizes the iron. This usually occurs in 15 to 30 minutes. When using the softener to reduce Ferrous (clear water) iron, add 5 grains to the hardness setting for every 1 ppm of Ferrous (clear water) iron. See "Set Water Hardness Number" section.
Colloidal and inorganically bound iron is of ferric or ferrous form that will not filter or exchange out of water. This water softener will not remove colloidal iron. In some instances, treatment may improve colloidal iron water. Colloidal iron water usually has a yellow appearance when drawn. After standing for several hours, the color persists and the iron does not settle, but remains suspended in the water.
SEDIMENT
Sediment is fine, foreign material particles suspended in water. This water softener will not remove sediment. This material is most often clay or silt. Extreme amounts of sediment may give the water a cloudy appearance. A sediment filter installed upstream of the water softener normally corrects this situation. * Water may contain one or more of the four types of iron and any combination of these. Total iron is the sum of the contents.
Ferric (red water), and bacterial and organically bound irons are insoluble. This water softener will not remove ferric or bacterial iron. This iron is visible 5
Installation Requirements
LOCATION REQUIREMENTS
Consider all of the following when selecting an installation location for the water softener. = Do not locate the water softener where freezing temperatures occur. Do not attempt to treat water over 120F. Freezing temperatures or hot water damage voids the warranty.
PLUMBING CODES
All plumbing must be completed in accordance with national, state and local plumbing codes. In the state of Massachusetts: The Commonwealth of Massachusetts plumbing code 248-CMR shall be adhered to. A licensed plumber shall be used for this installation.
= To condition all water in the home, install the water softener close to the water supply inlet, and upstream of all other plumbing connections, except outside water pipes. Outside faucets should remain on hard water to avoid wasting conditioned water and salt. = A nearby drain is needed to carry away regeneration discharge (drain) water. Use a floor drain, laundry tub, sump, standpipe, or other options (check your local codes). See "Air Gap Requirements" and "Valve Drain Requirements" sections.
= The water softener works on 24 volt, 60 Hz electrical power only, supplied by a direct plug-in transformer (included). Provide an electrical outlet within 10 feet, in accordance with NEC and local codes. = Always install the water softener between the water inlet and water heater. Any other installed water conditioning equipment should be installed between the water inlet and water softener (See Figure 4 below). = Avoid installing in direct sunlight. Excessive sun heat may cause distortion or other damage to nonmetallic parts.
FLOOR DRAIN
STANDPIPE
LAUNDRY TUB
FIG. 3
Pressure Tank
OR
Water Heater
Water Softener
FIG. 4
6
Installation Requirements
VALVE DRAIN REQUIREMENTS
Using the flexible drain hose (included), measure and cut to the length needed. Flexible drain hose is not allowed in all localities (check your plumbing codes). If local codes do not allow use of a flexible drain hose, a rigid valve drain run must be used. Purchase a compression fitting (1/4 NPT x 1/2 in. minimum tube) and 1/2" tubing from your local hardware store. Plumb a rigid drain as needed (See Figure 6). NOTE: Avoid drain hose runs longer than 30 feet. Avoid elevating the hose more than 8 feet above the floor. Make the valve drain line as short and direct as possible.
Clip 1/4 NPT Thread Barbs for 3/8 I.D. Tubing Hose Clamp Drain Hose
FIG. 5
1/4 NPT Threads Compression Fitting. 1/4 NPT x 1/2 O.D. Tube (not included)
Barbs
Cut barbs from drain fitting (pull clip to remove fitting from valve)
FIG. 7
3 VALVE BYPASS
IMPORTANT: Do not solder with plumbing attached to installation adaptors and single bypass valve. Soldering heat will damage the adaptors and valve.
Copper pipe Threaded pipe PEX (Crosslinked Polyethylene) pipe CPVC plastic pipe Other pipe approved for use with potable water
Outlet Valve
Bypass Valve
From Water
Softener
FIG. 8
Installation Instructions
TYPICAL INSTALLATION
To Outside Faucets Hard Water
r Pipe Main Wate
Ground Clamp Pipe Clips 1 NPT Sweat Adaptor (not included) 1 NPT Threaded Adaptor O-ring
Outlet Inlet
Clip
Valve Drain Hose* *Do not connect the water softener valve drain tubing to the salt storage tank overflow hose.
Lubricated O-ring
Single Bypass Valve Secure Valve Drain Hose in place over Floor Drain 1-1/2 air gap NOTE: See Air Gap Requirements section. NOTE: Water Softener shown with Salt Hole Cover and Top Cover removed
Floor Drain
FIG. 9
Installation Instructions
TURN OFF WATER SUPPLY
2. Open all faucets to drain all water from house pipes. NOTE: Be sure not to drain water from the water heater, as damage to the water heater elements could result. 1. Close the main water supply valve, located near the well pump or water meter.
Nozzle Venturi Assembly Nut Ferrule Salt Hole Cover Top Cover Brine Tank Overflow Elbow
Brine Tank Overflow Grommet 13/16 Hole Brinewell Cover Brinewell Float Stem Brine Valve
FIG. 10
Clip Channel
Use two or more people to move and install water softener. Failure to do so can result in back or other injury. 1. Move the water softener into the desired location. Set it on a solid, level surface.
IMPORTANT: Do not place shims directly under the salt storage tank to level the softener. The weight of the tank, when full of water and salt, may cause the tank to fracture at the shim. 2. Visually check and remove any debris from the water softener valve inlet and outlet ports.
FIG. 11
CORRECT ASSEMBLY
IMPORTANT: Be sure the clips snap firmly into place so the single bypass valve will not pull out.
5. Push the single bypass valve into the softener valve as far as it will go. Snap the two large holding clips into place, from the top down as shown in Figures 11 & 12.
4. If not already done, put a light coating of silicone grease on the single bypass valve o-rings.
3. Make sure the turbine assembly spins freely in the "out" port of the valve.
Clip
FIG. 12
NOTE: Be sure all 3 tabs of the clip go through the matching holes on the water softener valve inlet or outlet, and fully into the channel on the single bypass valve. Make sure that the tabs are fully seated.
Installation Instructions
COMPLETE INLET AND OUTLET PLUMBING
Measure, cut, and loosely assemble pipe and fittings from the main water pipe to the inlet and outlet ports of the water softener valve. Be sure to keep fittings fully together, and pipes squared and straight. Be sure hard water supply pipe goes to the water softener valve inlet side.
NOTE: Inlet and outlet are marked on the water softener valve. Trace the water flow direction to be sure hard water is to inlet. IMPORTANT: Be sure to fit, align and support all plumbing to prevent putting stress on the water softener valve inlet and outlet. Stress from misaligned or unsupported plumbing may cause damage to the valve. Complete the inlet and outlet plumbing for the type of pipe you will be using. Secure ground clamp to metal pipes (See Fig. 13).
Install metal ground clamp to metal house water supply pipe before beginning installation. Securely tighten connection in center of metal ground clamp. Failure to do so can result in death or electrical shock. Ground Clamp
Ground Clamp
NOTE: Avoid drain hose runs longer than 30 feet. Avoid elevating the hose more than 8 feet above the floor. Make the valve drain line as short and direct as possible. IMPORTANT: If codes require a rigid drain line see Valve Drain requirements" section. 2. Route the drain hose or copper tubing to the floor drain. Secure drain hose. This will prevent whipping'' during regenerations. See Air Gap Requirements" section.
FIG. 13
2 Route the hose to the floor drain, or other suitable drain point no higher than the drain fitting on the salt storage tank (This is a gravity drain). If the tank overfills with water, the excess water flows to the drain point. Cut the drain line to the desired length and route it neatly out of the way.
IMPORTANT: For proper operation of the water softener, do not connect the water softener valve drain tubing to the salt storage tank overflow hose. 10
Installation Instructions
TEST FOR LEAKS
To prevent air pressure in the water softener and plumbing system, complete the following steps in order:
4. Place bypass valve(s) in "service" or soft water position as follows: = Single bypass valve: Slowly move the valve stem toward "service," pausing several times to allow the water softener to fill with water. = 3 valve bypass: Fully close the bypass valve and open the outlet valve. Slowly open the inlet valve, pausing several times to allow the water softener to fill with water.
3. Slowly open the main water supply valve. Run water until there is a steady flow from the opened faucets, with no air bubbles.
2. Place the bypass valve (single or 3 valve) into the "bypass" position. See Figures 7 & 8 on Page 7.
1. Fully open two or more softened cold water faucets close to the water softener, located downstream from the water softener.
Use two or more people to move and lift salt bags. Failure to do so can result in back or other injury. 1. Using a container, add about three gallons of clean water into the salt storage tank.
2. Add salt to the storage tank. Use nugget, pellet or coarse solar salts with less than 1% impurities.
7. Check for leaks around clips at softeners inlet and outlet. If a leak occurs at a clip, depressurize the plumbing (turn off the water supply and open faucets) before removing clip. When removing clips at the softeners inlet or outlet, push the single bypass valve body toward the softener (See Figure 14). Improper removal may damage clips. Do not reinstall damaged clips.
6. Close all cold water faucets and check for leaks at the plumbing connections that you made.
5. After about three minutes, open a hot water faucet until there is a steady flow and there are no air bubbles, then close this faucet.
If removing clips...
2 Make sure the bypass valve(s) is in the service (open) position. ...depressurize the plumbing, then push Bypass Valve body toward softener 3 Start a recharge (regeneration). See Start a Recharge on Page 13.
FIG. 14
4. After the recharge has completed, fully open a cold water faucet, downstream from the softener, and allow 50 gallons of water to pass through the system. This should take at least 20 minutes. Close the faucet.
11
Display
UP button
TANK LIGHT
PROGRAM
DOWN button
PROGRAM button
FIG. 15
When the transformer is plugged into the electrical outlet, a model code and a test number (example: J2.0), begin to flash in the faceplate display. Then, 12:00 PM and the words CURRENT TIME" begin to flash. NOTE: If - - - - shows in the display, press the r UP or s DOWN button until the model code (LL40 for Model WHES40) shows in the display. Then, press the PROGRAM button to set, and change to the flashing CURRENT TIME" display.
FIG. 17
NOTE: If your water supply contains iron, compensate for it by adding to the water hardness number. For example, assume your water is 20 gpg hard and contains 2 ppm iron. Add 5 to the hardness number for each 1 ppm of iron. In this example, you would use 30 for your hardness number.
NOTE: Press buttons and quickly release to slowly advance the display. Hold the buttons down for fast advance.
FIG. 16
12
FIG. 18
2. If you want to change the recharge start time, press the r UP or s DOWN buttons until the desired time shows. Be sure AM or PM is correct.
4. Press the PROGRAM button once again to return to normal operating display.
3. Be sure to set the correct salt type, depending on which type of salt is used (NaCl or KCl). Use the r UP or s DOWN buttons to toggle between NaCl and KCl, then press the PROGRAM button to enter the selection.
NOTE: As with all other water system applications, leaks may occur. Leaks may not be immediately apparent. Recheck for leaks 24 hours after first recharge cycle is complete.
Questions? Call Toll Free 1-866-986-3223 Monday- Friday, 8 AM - 7 PM EST or visit www.ecodynewatertreatment.com
When you call, please be prepared to provide the model, date code and serial number, found on the rating decal, typically located on the rim below the salt lid hinges. 13
RECHARGE initiated
FIG. 20
The softener enters the fill cycle of regeneration right away. RECHARGE will flash during the regeneration. When completed, full water conditioning capacity is restored. While water softener is running a recharge, the time remaining until the recharge is completed will show in the display during all cycles except for the Fill cycle. NOTE: Avoid using hot water while the softener is regenerating, because the water heater will refill with bypass hard water.
3. Press the SET SALT LEVEL button until black ovals correspond to the salt level number (See Figure 22). At level 2 or below, the Check Salt Level" LED indicator will flash.
FIG. 22
If you want to turn the salt monitor off, press the SET SALT LEVEL button until SALT LEVEL OFF shows in the display (See Figure 23).
RECHARGE SCHEDULED
If you do not want to start an immediate recharge, but would like to schedule an extra recharge at the next preset recharge time, do the following: 1. Press and release (do not hold) the RECHARGE button.
RECHARGE scheduled
FIG. 21
The words RECHARGE SCHEDULED" flash in the display, and the softener will recharge at the next recharge time. The word RECHARGE" will flash during the regeneration. When completed, full water conditioning capacity is restored.
The water softener is equipped with a tank light for viewing the salt level in the brine tank. Push the tank light button on the electronic control once, and the tank light will turn on. Pushing the tank light button again will turn the light off. The tank light will automatically turn off after a period of four minutes if the tank light button is not used to turn it off.
14
SALT EFFICIENCY
When this feature is ON, the water softener will operate at salt efficiencies of 4000 grains of hardness per pound of salt or higher (May recharge more often using smaller salt dosage and less water). The softener is shipped with this feature set OFF.
Reset the present time only if the display is flashing. The HARDNESS and RECHARGE TIME never require resetting unless a change is desired. Even if the clock is incorrect after a long power outage, the softener operates as it should to keep your water soft. However, regenerations may occur at the wrong time of day until you reset the clock to the correct time of day. NOTE: If the water softener was regenerating when power was lost, it will now finish the cycle.
1. Press and hold the PROGRAM button until the screen in Figure 25 is displayed. Once in this display, press the PROGRAM button once and one of the two displays in Figure 26 is shown.
FIG. 25
2. Press the r UP or s DOWN buttons to set ON or OFF. When set to ON, the efficiency icon will be displayed in the lower left hand corner of the normal run display.
Efficiency Icon
FIG. 26
FIG. 24
In the state of California: You must turn the Salt Efficiency Feature ON. This may initiate more frequent recharges. However, it will operate at 4,000 grains per pound of salt or higher.
15
NOTE: The softener will recharge on its own if needed, even if it is before the set number of days.
FIG. 27
2. Press the r UP or s DOWN buttons to set ON or OFF.
FIG. 30
2. Press the r UP or s DOWN buttons to set the number of days.
12 OR 24 HOUR CLOCK
All time displays are shown in standard clock time (1 to 12 AM; and 1 to 12 PM) at the 12 hour default setting. If 24 hour clock displays are desired, follow steps below: 1. Press and hold the PROGRAM button until the screen in Figure 27 is displayed. Once in this display, press the PROGRAM button five times and one of the two displays in Figure 31 is shown.
FIG. 31
FIG. 29
16
Routine Maintenance
ADDING SALT
Lift the salt hole cover and check the salt storage level frequently. If the water softener uses all the salt before you refill it, you will experience hard water. Until you have established a refilling routine, check the salt every two or three weeks. Always add if less than 1/4 full. Be sure the brinewell cover is on. NOTE: If using potassium chloride (KCl), do not fill above level 4 on the brinewell decal. NOTE: In humid areas, it is best to keep the salt storage level lower, and to refill more often to avoid salt bridging. Recommended Salt: Nugget, pellet or coarse solar salts with less than 1% impurities. Salt Not Recommended: Rock salt, high in impurities, block, granulated, table, ice melting, ice cream making salts, etc.
A clean nozzle & venturi (See Figure 33) is a necessity for the water softener to work properly. This small component creates the suction to move brine from the brine tank, into the resin tank. If it should become plugged with sand, silt, dirt, etc., the water softener will not work, and hard water will result. Cap
Screen Support
O-ring Seal
Screen
*Flow Plug
Cone Screen
Sometimes, a hard crust or salt bridge forms in the brine tank. It is usually caused by high humidity or the wrong kind of salt. When the salt bridges, an empty space forms between the water and the salt. Then, salt will not dissolve in the water to make brine. Without brine, the resin bed is not recharged and hard water will result. If the storage tank is full of salt, it is difficult to tell if you have a salt bridge. A bridge may be underneath loose salt. Take a broom handle, or like tool, and hold it next to the water softener. Measure the distance from the floor to the rim of the water softener. Then, gently push the broom handle straight down into the salt. If a hard object is felt before the pencil mark is even with the top, it is most likely a salt bridge. Gently push into the bridge in several places to break it. Do not use any sharp or pointed objects as you may puncture the brine tank. Do not try to break the salt bridge by pounding on the outside of the salt tank. You may damage the tank. Push Tool into Salt Bridge to Break 1 - 2 Pencil Mark Broom Handle Salt Salt Bridge Water Level
Ferrule Nut
IMPORTANT: Be sure small hole in the gasket is centered directly over the small hole in the nozzle & venturi housing. Be sure the numbers are facing up
FIG. 33
FIG. 32
17
To get access to the nozzle & venturi, remove the water softeners top cover. Put the bypass valve(s) into the bypass position. Be sure the water softener is in soft water (service) cycle (no water pressure at nozzle & venturi). Then, holding the nozzle & venturi housing with one hand, unscrew the cap. Do not lose the o-ring seal. Lift out the screen support and screen. Then, remove the nozzle & venturi disc, gasket and flow plug(s). Wash the parts in warm, soapy water and rinse in fresh water. Be sure to clean both the top and bottom of the nozzle & venturi disc. If needed, use a small brush to remove iron or dirt. Do not scratch, misshape, etc., surfaces of the nozzle & venturi. Gently replace all parts in the correct order. Lubricate the o-ring seal with silicone grease and locate in place. Install and tighten the cap by hand, while supporting the housing. Overtightening may break the cap or housing. Put the bypass valve(s) into service (soft water) position. Recharge the softener to reduce water level in the tank. This will also assure that the softener is completely recharged and ready to provide softened water again. Check the water level in the tank by looking down the brinewell. If the water level does not drop after a recharge, the problem has not been resolved. Call 1-866-986-3223, Monday - Friday, 8 am to 7 pm, EST.
Troubleshooting
AUTOMATIC ELECTRONIC DIAGNOSTICS
This water softener has a self-diagnostic function for the electrical system (except input power and/or water meter). The water softener monitors electronic components and circuits for correct operation. If a malfunction occurs, an error code appears in the display. 3. Symbols in the display indicate POSITION switch operation (See Figure 35).
FIG. 35
FIG. 34
While an error code appears in the display, all buttons are inoperable except the PROGRAM button. PROGRAM remains operational so the service person can perform the Manual Advance Diagnostics, see below, to further isolate the problem.
NOTE: Be sure water is in contact with the salt, and not separated by a salt bridge (See "Breaking A Salt Bridge" section). 5. While in this diagnostic screen, the following information is available and may be beneficial for various reasons. This information is retained by the computer from the first time electrical power is applied to the electronic controller.
4. Use the RECHARGE button to manually advance the valve into each cycle and check correct switch operation.
4. Wait 6 minutes. The error code will return if the problem was not corrected.
Lift off the Salt Hole Cover, remove the top cover by unlocking the tabs in the back and rocking forward, to observe cam and switch operation during valve rotation. 2. The 3 digits indicate water meter operation as follows: Open a nearby soft water faucet. 1. Press and hold PROGRAM for 3 seconds until 000 shows in the display, then release.
6. Press and hold the PROGRAM button until the model code (LL40 for Model WHES40) shows in the display. This code identifies the softener model. If an incorrect model code is displayed, the softener will operate on incorrect configuration data.
b. Press the s DOWN button to display the number of regenerations initiated by this electronic control since the code number was entered.
a. Press the r UP button to display the number of days this electronic control has had electrical power applied.
FIG. 36
7. To change the code number, press the r UP or s DOWN button until the correct code shows. 8. To return to the present time display, press the PROGRAM button.
000 (steady) = Soft water not in use, and no flow through the meter. 000 to 140 (continual) = Repeats for each gallon of water passing through the meter.
18
Troubleshooting
MANUAL ADVANCE REGENERATION CHECK
This check verifies proper operation of the valve motor, brine tank fill, brine draw, regeneration flow rates, and other controller functions. Always make the initial checks, and the manual initiated diagnostics. NOTE: The electronic control display must show a steady time (not flashing). If an error code shows, first press the PROGRAM button to enter the diagnostic display. If the water softener does not draw brine, check for (most likely to least likely): = Dirty or plugged nozzle and venturi, see "Cleaning the Nozzle and Venturi" section. = Nozzle and venturi not seated on the gasket, or gasket deformed. = Valve seals leaking (See Troubleshooting). = Restriction in valve drain, causing a back-pressure (bends, kinks, elevated too high, etc.). See "Install Valve Drain Hose" section.
1. Press the RECHARGE button and hold in for 3 seconds. RECHARGE begins to flash as the softeners valve advances from the service to fill position. Remove the brinewell cover and, using a flashlight, observe fill water entering the tank. If water does not enter the tank, look for an obstructed nozzle, venturi, fill flow plug, brine tubing, or brine valve riser pipe.
= Obstruction in brine valve or brine tubing. NOTE: If water system pressure is low, an elevated drain hose may cause back pressure, stopping brine draw.
NOTE: Be sure water is in contact with the salt, and not separated by a salt bridge (See "Breaking A Salt Bridge" section).
2. After observing fill, press the RECHARGE button to move the softeners valve into the brine position. A slow flow of water to the drain will begin. Verify brine draw from the brine tank by shining a flashlight into the brinewell and observing a noticeable drop in the liquid level. This may take 15 to 20 minutes.
3. Press the RECHARGE button to move the softeners valve into the backwash position. Look for a fast flow of water from the drain hose. Check that the drain can adequately handle the flow and volume.
5. To return the softeners valve to the service position, press the RECHARGE button.
4. Press the RECHARGE button to move the softeners valve into the fast rinse position. Again look for a fast drain flow. Allow the softener to rinse for a few minutes to flush out any brine that may remain in the resin tank from the brining cycle test.
An obstructed flow indicates a plugged top distributor, backwash flow plug, or drain hose.
Need help troubleshooting? Call Toll Free 1-866-986-3223 Monday- Friday, 8 AM - 7 PM EST or visit www.ecodynewatertreatment.com
When you call, please be prepared to provide the model, date code and serial number, found on the rating decal, typically located on the rim below the salt lid hinges. 19
40
1 2 3 4 5 6
122
28
7 30
29
8 9 24 10 23 22 21 20 19 18 11 12 13 14 17 16 15 31
8 7 6 5
32 33 34 35
36 38 37 39
20
Repl. Bottom Distributor Clamp Section (2 req.) Retainer Clip (2 req.) Resin, 1 cu. ft. Brine Tube Screen Clip Clip
Top Cover & Faceplate Assembly, (order decal below) Faceplate Decal Salt Hole Cover (order decal below) Instruction Decal Vapor Barrier Rim Nut
Tubing Assembly
Brine Valve Body Bottom Seal Retainer Seal O-Ring, 15/16 x 1-3/16 Guide Cap Float Seal Float, Rod & Stem Float (incl. Key No. 21) Float Stop Ceramic Weight
Repl. Brine Tank Grounding Kit Bypass Valve (includes 2 ea. of Key Nos. 120 & 122) Owners Manual
Not illustrated.
To order repair parts call toll free 1-866-986-3223, Monday - Friday, 8 am - 7 pm EST. Manufactured and warranted by Ecodyne Water Systems 1890 Woodlane Drive Woodbury, MN 55125
Questions? Call Toll Free 1-866-986-3223 Monday- Friday, 8 AM - 7 PM EST or visit www.ecodynewatertreatment.com
When you call, please be prepared to provide the model, date code and serial number, found on the rating decal, typically located on the rim below the salt lid hinges. 21
141 107
140
wear-strip seal cross-section view
109
108
121
125
120
119
118
117 122
129
127 128
124
123
22
O-Ring, 1/4 x 3/8 (2 req.) Housing, Nozzle & Venturi Nut - Ferrule Cone Screen
7204362 7084607 7146043 7167659 7170262 7199729 7175199 7172997 7305150 7140738 7253808 7185487 3479901 7171161
Nozzle & Venturi Gasket Kit Flow Plug, .15 gpm Screen Support Cap
O-Ring, 1-1/8 x 1-3/8 Wave Washer Valve Cover Switch Screw, #10 x 2-5/8 (8 req.) Screw, #4-24 x 3/4 (2 req.)
1 NPT Threaded Adaptor (2 req.) O-Ring, 1-1/16 x 1-5/16 (4 req.) Turbine Support Turbine
Nozzle & Venturi Assembly (incl. Key Nos. 130 & 132 - 139)
Seal Kit (incl. Key Nos. 111, 112, 115, 116, 117 & 127) Adaptor Kit, 1 to 1-1/4
Not illustrated.
To order repair parts call toll free 1-866-986-3223, Monday - Friday, 8 am - 7 pm EST. Manufactured and warranted by Ecodyne Water Systems 1890 Woodlane Drive Woodbury, MN 55125
Questions? Call Toll Free 1-866-986-3223 Monday- Friday, 8 AM - 7 PM EST or visit www.ecodynewatertreatment.com
When you call, please be prepared to provide the model, date code and serial number, found on the rating decal, typically located on the rim below the salt lid hinges. 23