RTO No:

91223

Assessment Task 1

BSBOPS502 Manage Business

Operational
Plans

Assessment Task 1 Cover Sheet

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the work or colluded with any other student(s).
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against me according to the process explained to me.
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Lucas TOXOPEUS
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Scs1674
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Lucas TOXOPEUS
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27/10/2021
Date

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assessment has been carried out according to the required assessment procedures.

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A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Assessment Task 1: Knowledge questions

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02736K
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Information for students
Knowledge questions are designed to help you demonstrate the knowledge which you
have acquired during the learning phase of this unit. Ensure that you:
• review the advice to students regarding answering knowledge questions in the
Business Works Student User Guide
• comply with the due date for assessment which your assessor will provide
• adhere with your RTO’s submission guidelines
• answer all questions completely and correctly
• submit work which is original and, where necessary, properly referenced
• submit a completed cover sheet with your work
• avoid sharing your answers with other students.

i
Assessment information
Information about how you should complete this assessment can be found in Appendix A of the B
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A template is pr

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Questions
Provide answers to all of the questions below:

1. Explain:
• the purpose and content of an operational plan: An operational plan is a
practical document which outlines the key activities and targets an organisation
will undertake during a period of
time, usually one year. It is often linked to funding agreements as well as being
linked overall to the organisation's strategic plan.
• the role of an operational plan in achieving the organisation’s objectives : An
operational plan outlines the activities and targets which the organisation will
carry out in order to work towards achieving the aims and objectives set out in
the strategic plan.
• the purpose and content of a contingency plan : The purpose of any
contingency plan is to allow an organization to return to its daily operations as
quickly as possible after an
unforeseen event. The contingency plan protects resources, minimizes customer
inconvenience and identifies key staff, assigning specific responsibilities in the
context of the recovery

2. Explain the difference between an operational plan modelled on the organisation as

a whole and one that has been modelled to suit a specific organizational goal or
department.

• Every organization tends to make profit from its business for which it makes
plans these could be variant like for a whole organization and second for a
specific department.
• like any operational plan that is formulated for finance department differs
from that of marketing department just as a whole organizational goal of
profitability the both departments are working cooperatively to each other but
their action plans are always different. In finance department employees are
guided to use effectively available economical solutions in organization to
make profits and in marketing the employees are guided for their sales
techniques and services to grab customers for high sales and huge returns.

3. Describe typical methods for developing an Operational Plan

There are few models (here is some examples) that you can choose when applying
strategic planning to your company:

1 – Basic strategic planning process model: This strategic planning model is best
suited for new organizations that never did the project before, small or busy
organizations. The steps are: Identify the purpose, identify specific approaches and
strategies, identify actions plans to achieve the strategy and monitor and update
plan.

2 – Issue-based strategic planning model: It is an enhancement of the basic plan,

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and it is used by companies that want to go deeper into the strategic planning. It
has these steps: SWOT analysis – Strengths, Weaknesses, Opportunities, and
Threats The stakeholders identify the major issues and goals Review the mission,
vision, and values of the company Develop action plans (yearly if possible)
Establish budget Execute and monitor. Read more about business process
automation.

3 – Scenario strategic planning: Best used with other models to ensure that the
strategic planning and thinking is incorporated into the process. Stakeholder
project different scenarios that could occur and have an influence on the
organization.

For each scenario, they discuss three possibilities: the worst, the best and the
reasonable case , brainstorm of how would the organization respond to each one, in
the best way and add it to strategic plan.

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4. Complete the table below to describe information sources necessary to develop
and present operational plans. The first row has been completed as an example
for you to follow.

Information source Description Examples (provide 1)

Colleagues/Employees Colleagues may be part of Team
the same team, or from
member
another team.
CFO
Manager of a different
team

External consultants Someone external to Marketing planner

the organization who
Business
can be contracted to
conduct the consultants
evaluation

Strategic plan A document used to Improve customer

communicate with the service. Cornering a
organization the young market.
organizations goals

Budgets and forecasts Financial tools that Accounting

businesses use to plan for Software. Expense
growth and development Tracking.
Budgeting Tools.
Payroll
Management.

Legislation and Autonomous enforcing body Federal

regulatory created by the government Aviation
authorities to oversee and enforce Administratio
regulations regarding n
occupational health and
The Federal
safety.
Trade
Commission

Organisational It provides guidelines for Code of conduct.

policies and decision making processes
and the way that work in an Recruitment policy.
procedures
organisation should be Internet and email
carried out. The result of
having clear, well-written policy.
policies and procedures are
increased transparency,
accountability, uniformity
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 and stability.

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5. List four ways to consult with stakeholders:

• Surveys

• Focus groups and individual meetings

• Public meetings

• Individual depth interviews

6. Complete the table below to describe the requirements for resources included in
operational plans:

Resource Description of the How to acquire the resource:

Type resources and 2 examples:
Physical the Operational Plan is How do you acquire physical
dependent on the resources and/or services?
availability of physical
You can for example Pre-assignment
resources. If not owned,
from other projects or do a negotiation
they can however be
with other project/functional managers.
hired or borrowed.
Determining physical
resources necessary to What does a procurement process
implement strategies is include (list at least four
an aspect of operation considerations)?
planning. Planners must
determine the amount Every procurement management
funding required to process involves several elements,
purchase, hire or including requirements
maintain physical determination, supplier research,
resources. value analysis, raising a purchase
request, reviewal phase, conversion
to purchase order, contract
• Buildings and administration,
open spaces in monitoring/evaluation of received
which order, three-way matching,
sport and payment fulfilment …
recreation
services are Relevant organisational policies
delivered and procedures (at least one):

• Equipment Dress code policy

required for
administrative
purposes e.g.
computers
Financial Financial and What workplace documents
operational planning is provides information about
the process a company financial resources? (Describe at
goes through to plan least one):
revenue and expenses
Workplace documents include
using past and present
receipt records, payroll reports,
performance, income,
paid bills, bank statements, income
expenses in order to
statements, balance sheets and
plan and forecast for
tax reporting forms. These
the future.
documents may be prepared by
the company's accountant.
• Budget and
cash flow
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 planning.
Receipt record: Receipts include
• Debt management information on the goods or services
sold, like price, quantity, discounts,
and taxes.

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Resource Description of the How to acquire the resource:
Type resources and 2 examples:
plan.
How does the budgeted and
actual finances influence
profitability and productivity of
the operational plan?
Budgets are used to strategically
plan future business goals, as well as
the financing that will be needed to
achieve them. Operating budgets
facilitate planning of anticipated
income and expenses for a specified
budget period.
Explain how to obtain additional
finances:
The act of obtaining or furnishing
money or capital for a purchase or
enterprise. the funds so obtained.
You can do so by get advice from a
professional. If you haven't already,
talk to an accountant or business
adviser about your finances. or sell
assets for examples.
Human At the operational level, How do you recruit staff?
good HR planning is in
Here are the steps to recruit staff:
part based on thinking
ahead about the • Prepping for Your Ideal
organization. At an Candidate.
operational level, • Sourcing and Attracting Talent.
organizations put HR • Converting Applicants. ...
management practices in
• Selecting and
place to support Screening
management and staff in Candidates.
achieving their day-to-
• The Interview Process.
day goals.
• Reference Check.
• Onboarding.
• Administrati
ve services
• Recruitment List at least two induction strategies:
job analysis
• General Induction Programme
• Specific Orientation Programme

Relevant organisational policies

and procedures (at least one):
• recruitment policy..
• drug and alcohol policy.
• health and safety policy.

Strathfield College RTO: 91223 CRICOS Provider Code:

02736K
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7. Explain the purpose of key performance indicators.

Key Performance Indicators (KPIs) are the critical (key) indicators of progress toward
an intended result. KPIs provides a focus for strategic and operational improvement,
create an analytical basis for decision making and help focus attention on what
matters most.

8. List four different approaches to developing key performance indicators.

• Determine strategic objectives

• Define success

• Decide on measurement

• Write your SMART KPIs

9. Explain the procedure for documenting performance, including records that should be kept.

You have 5 Essential Records Management Procedures:

• Step 1: Set-up a Records Retention Schedule.

• Step 2: Policies and Procedures.

• Step 3: Accessibility, Indexing, and Storage.

• Step 4: Compliance Auditing.

• Step 5: Disposal of Obsolete Records.

By creating a well-structured records management plan, your organization will

meet regulatory compliance, improve workflow, and limit itself to exposed risk.

10. Provide a definition of a PCBU and outline their key responsibilities under WHS laws.

PCBU is a person conducting a business or undertaking. Her/His primary duty of

care to ensure the health and safety of workers while they are at work in the
business or undertaking and others who may be affected by the carrying out of
work, such as visitors.

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02736K
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 A PCBU must also provide adequate training, information and instruction to ensure
that each worker is safe from injury and risks to health. ensure the provision of first
aid equipment and facilities and prepare, maintain and implement emergency plans.

11. Outline the aim and scope of the Fair Work Act 2009.
The Fair Work Act 2009 (FW Act) provides protections of certain rights, including:

• Workplace rights.
• The right to engage in industrial activities.
• The right to be free from unlawful discrimination.

Assessment Task 1: Checklist

Student’s name:

Did the student Completed

provide a sufficient and successfully Comments
clear answer that ?
addresses the
Yes No
suggested answer for
the following?

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

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Question 11

Task outcome: □ Satisfactory □ Not satisfactory

Assessor signature:

Assessor name:

Date:

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