Module 5 Assignment
Module 5 Assignment
As the Manager of Taj Coromandel, Chennai, draft a claim letter to the General Manager of Akshit
Potteries, Tambaram, Chennai for the defect in their ceramic porcelain dishes that you have
C 3 CSE ADITYA GUPTA ordered from them. Demand replacement or suitable compensation. Invent necessary details. Use
the Block Style Format.
As the Purchase Manager of Satyam Computers, 9 Naidu Road, Hyderebad-500007, you ordered
two dozen Personal Computers from Hindustan Computers Limited (HCL), 140, MG Road,
C 4 CSE ADRIJA ROY Bangalore-500001. When the consignment arrived , you found some of the pieces in the damaged
conditions.Write a complaint letter to the Sales Managerof the company asking for repair,
replacement, or compensation.
As the Purchase Officer of a Company, write a claim letter to Uniflex Ltd., New Delhi, pointing
out the damage which was discovered after checking the consignment containing Compact Discs
C 5 CSE AKISH SHAW sent to you by the supplier. Invent necessary details.
As the Senior Sales Manager of Apex Ltd., draft an adjustment letter to the Purchase Officer of
Uniflex Ltd., New Delhi, regarding the damage to the consignment containing Compact Discs
sent to them by the supplier.Invent necessary details.
C 6 CSE AMRITA SAMANTA
As the Sales Director of Fitness Plus Centre, Bangalore, draft a Sales Letter to the Business
Professions selling them on your 3 Wellness Packages : 1. The 3 day
Fitness Weekend 2. The 7 day Total Fitness Program 3. The individualized Corporate Well-being
C 7 CSE ANGSHU KAR MAHAPATRA
Program.
Assume that you are the Marketing Manager for a professional hockey team. At present, you are
concerened about season -ticket sales last year for the coming season. They are well below sales for
the previous years and hence you plan to do something about it.Draft a sales letter to those 500
C 8 CSE ANIKET SAHA ROY
people who have bought season ticket last year but not this year.
Realizing the need for packing services in Faridabad, Elite Professional Packers have recently
started their services in the city. You, as the publicity manager of this company have the onus of
promoting this service. Draft a sales letter to be sent to the prospective users.
C 9 CSE ANKIT KAR
Write a letter declining the invitation to the course coordinatorof National Academy of Defense
Production who has invited you to deliver the guest lecture on "Interview Skills". Invent necessary
details.
C 10 CSE ANKITA DEBNATH
Recently you read in the editorial column about honour killing practised in the conservative Indian
society. Write a letter to the Editor of any newpaper drawing attention to the stigma in society.
C 11 CSE ANSHUL SENGUPTA
Through the medium of a letter to the editor, you want to share your feelings about the award
winning film "Slumdog Millionaire". Write a letter to the editor reflecting the fact that this film
does not only deal with the downtrodden urchins but also want to generate awareness about the
C 12 CSE ANURAG RAJ
imbalances in the country.
You are the co-ordinatorof English drama club and you want to stage "Othello" by Shakespeare
this Saturday. Write a letter to Welfare Division to book the auditorium and get the arrangements
done for light and sound system.
C 13 CSE ANUSHKA CHOUDHURY
As the Sales Manager of a company, draft a reply which has to be sent in the form of an email to
three customers who have complained about your product. Invent necessary details.
C 14 CSE ANUSTHA DEBNATH
Draft a job application letter along with your CV as a fresh engineering graduate in Computer
Science and Engineering with specialization in AI and ML to the HR Manger of Cognizant
Technologies with at least 2 years of experience. But you have only 6 months experience. Write
C 15 CSE ANUSUYA SARKAR
an impressive letter and a CV Invent necessary details.
As the Personnel Manager of a multinational firm, draft an email to be sent to those candidates
who were not selected in the interview conducted few days before. Take care no to be courteous
and sympathetic while conveying the negative message.
C 16 CSE APURBA MONDAL
Assume that you are the Managing Director of a company dealing with electronic equipment.
Inform all your employes about the new community hall which the company is going to inaugurate
next week. Highlight the important features of both the hall and the inauguration.Draft an email.
C 17 CSE ARGHADEEP BISWAS
The Clean Food Products Ltd.,Kanpur has decided to provide internet surfing facilities to all its
employees. As the Managing Director of this company, draft a memo to be circulated among all
the Divisional Heads containing the following details: The location, number of computers to be
C 18 CSE ARGHYAKAMAL MONDAL
made available, timings, and procedure for lodging complaints if any.
Workwell industries Limited has observed that a sizeable number of employees take leave on
certain occasions such as mega music event, test cricket matches, and international film festivals.
You as the Vice President, Personnel, feel that this hampers the smooth functioning of the industry
C 19 CSE ARIJIT ROY and tells upon the efficiency of the organization. Appealing to the Divisional Heads of your
organization to take suitable action to prevent such mass absenteeism. Draft a memo and mark a
copy of the same to your Managing Director.
Assume that you are Pashupati Shah, the Regional Sales Manager of Easy Home Appliances,
Mumbai. You have to write a memo to Reena Chatterjee, Assistant Manager (sales) explaining a
new procedure for reporting monthly sales performance. The special features of the new
procedure include: a) use of double entry system to record monthly sales performance instead of
C 20 C.S.E(I.O.T.) DALIYA PAUL
the existing single entry system b) a separate format for sales performace below quota; and c) a
computerised database. The new procedure will go into effect from January 1, 2025.
If you are a recent post graduate in engineering and interested in research , apply for the post of
junior Resarch Associate in our R&D Division. You should hold a post graduate degree in CSE-AI
and ML. If selected you will be given a Research Assistantship of Rs. 8000/-p.m.and you will
C 21 CSE ARITRA MAITY have the opportunity to work in excellent laboratories. Apply within 15 days to the Manager-
Research - R&D Division, Wipro Industries, Bengaluru-560 012.
As Mazhar Khan, the Public Relations Officer of Eva Formulations, Pvt Ltd, you have been asked
to draft a memo to the office staff about the Company's Annual Business Conference.Include the
following information: 1) Venue of the conference 2) Date and time of the Conferenc 3) Theme
C 22 CSE ARITRAJIT DAS of the conference 4) List of special invitees.
Assume that you have to write a memo to your office supervisor explaining him /her why you are
coming late to the office. Mention the following reasons for coming late. 1) Heavy traffic load 2)
Long queue at the company entrance gate 3) The on campus parking problem you are facing.
C 24 CSE ARKAPRAVA MAHAPA Follow the memo format.
Assume that you have the required credentials. Draft a job application letter along with you CV in
esponse to the following advertisement: Safe Insurance Company seeks personable, college trained
person to manage office employees. Soft skills and good communication ability a must.
C 26 CSE ARNAB SARKAR Knowledge of office procedures and Word essential. Send application within 10 days to the
Manager, Human Resource Office, 26, Satish Marg Avenue, Kanpur, India.
Assume that you have the requisite credentials. Draft a Job Application Letter along with your CV
in reponse to the following advertisement: Wanted Plant Manager (Operational) at our new
factory in Gaziabad,UP.Engineering graduateswith minimum 5 years expereince inmanufacturing
C 27 CSE ARUNIT SHOME industries as Plant Managers can apply. Salary is negotiable. Apply with particulars to Box 650,
The Hindu , Chennai-600004 latest by February 11, 2025.
Assume that you are Kapil Singhania, the Managing Director of Innovation Software, Limited.
C 28 CSE ARYA GUPTA You have to write a memo to all your sales staff informing them that the company has decided to
give an incentive at the rate of 5% to all the sales staff from January 2025.
Assume that you have to write a memo to your office supervisor explaning him/her why you are
C 29 CSE ARYAN KUNDU coming late to office. Give specific and genuine reasons for coming late.
Asume that you are you are Rahul Saxena, the Regional Manager, Sales of Trident Home
Appliances, Chennai. You have to write a memo to Rina Dutta, Assistant
Manager(Sales)explaining a new proceedure for reporting monthly sales performance. The special
features of the new procedure include: a) use of double entry system to record monthly sales
C 30 CSE AVINASH DWIVEDI
performance instead of the existing single entry system. b) A separate format for sales
performance below quota; c) acomputerised database d) the new procedure will be effective from
January 2025
Draft a job application letter as a fresh engineering graduate to Infosys Ltd. in Benguluru. Enclose
C 31 CSE AVIRUPA MALAKAR your CV for the post of Software Trainee.
Draft a job application letter as a fresh engineering graduate to Wipro Spectra Mind in Kolkata.
You have completed your B.Tech in May 2024. Enclose your CV for the post of Software
C 32 CSE BIKRAM PAL Trainee.
Draft a job application letter as an engineering graduate to Accenture Ltd., Chennai. You have
completed your B.Tech in May 2000. Enclose your CV for the post of Senior Software
C 33 CSE DEBASMIT BERA Developer.
Assume that you have the required credentials. Draft a job application letter along with your CV in
response to the following advertisement :Healthy Foods Ltd ., a fast growing manufacturer in the
food processing industry has openings in its training program. Only highly motivated, dynamic,
and result oriented people with excellent communication skills need apply. Opportunities for
C 34 CSE DEBASMITA DAS
advancement to management positions based on performance. Applicants must demonstrate a
professional image and possess skills in working with people. Computer literacy required.
Applied to Personnel Mananger, P.O Box 520, Bangalore.
As Jayanta Nandi, the Public Relations Officer of Eva Formulations Pvt. Ltd., you have been
asked to draft a memo to the office staff about the Company's Annual Business Conference .
C 35 CSE DEBKANTA RUJ Include the following: a) Venue of the conference b) Date and time of the Conference c) Theme of
the conference d) List of special invitees.
Assume you are Niren Bhattacharya, a student doing B.Tech in Mechanical Engineering from IIT,
Delhi. Write an email message to Kabir Sahini , the Pesrsonnel Manager of Alpha Industries (
C 36 CSE DEBMALYA PARYA email address:[email protected]) requesting him to allow you to do summer training at the
Gurgaon plant of the company. Tell him that you need to do a two weeks training at some
company as part of your academic assignments.
You are Sunil Mehta, Purchase Officer, Central Mining Research Institute, Nagpur. Draft an
email to the Sales Manager of HCL Limited, Kolkata Office. You want 50 HCL Desktop
C 37 CSE DONA SAMANTA computers at the quoted price of Rs. 21,327/- each. Request the Sales Manager to send details
regarding payment system, freight and handling charges, and the delivery time.
Suppose you want to take an education loan from State Bank of India, Chandannagar, Hooghly,
West Bengal. Draft an email to the Credit Manager of SBI, Chandannagar, requesting him to send
C 38 CSE ETIMANI CHOWDHURY details regarding educational loans by SBI.
Assume that you have to write an email to the Librarian of the central library of your university
requesting him to send you information regarding new arrivals in the library through email.
C 39 CSE HIMADRI BAIDYA
Wanted a service advisor at our Kolkata office. You should preferably be an automobile engineer
with 2 to 4 years of relevant experience. A pleasant personality and good communication skills are
esential. Please send your detailed resume with a covering letter: Topsel Toyota, 25, Ganesh
C 40 CSE JEET SAHA Chandra Avenue, Kolkata 700013. Write a job Application letter along with you resume . Imagine
you have the following credentials.
Write a job Application letter along with your CV. Imagine you have the following
credentials. We are a reputed IT company looking for software professionals for our
development centre at Mumbai. As a Software Engineer you must have 1 to 4 years of
C 41 CSE KRISH GUPTA experience in IT organization . Engineering/MCA graduates with extensive exposure to
design, development, and testing will be preferred. Proven expertise in any one of the
following is essential: Web Technologies: Java, EJB, Webservices XML Netscape server.
You have witnessed that the municipal garbage van the comes in your locality for picking up
garbage in the surrounding area of your locality during peak office hours and as a result there is a
C 42 CSE LIZZIE BARMAN heavy traffic jam created. Write a letter to the Editor of any newpaper drawing attention to the
problem.
Following position is open at our Avaya Pune Development Centre: Senior Consulting
Engineer. B.Tech in Information Technology, with 3+ years of IT industry experience. The
C 43 CSE MIR MD SAMIRUDDIN candidate must have strong skills in either Database, Networking, or C++/Java, with strong
analytical and trouble shooting skills. Send your CV to : Bigates Software Pvt. Ltd., Wing A, Level
2, Tower1, Cybercity, Meggarpatta, Pune.
You have witnessed that there is a frequent rally organised in the city of Kolkata. Write a letter to
the Editor of any newpaper drawing attention to the problem.
C 44 CSE MUNSI MEHDI HASSAN
Draft a job application letter as a fresh engineering graduate with specialization in IoT to the HR
Manger of Accenture India Limited. Invent necessary details.
C 45 CSE MUSKAN YESHMIN ALI
If you are a recent post graduate in science and interested in research , apply for the post of junior
Resarch Associate in our R&D Division. You should hold a post graduate degree in Mathematics,
C 47 CSE NILAKSHI BHAUMIK Physics, Chemistry or Biology. If selected you will be given a Research Assistantship of Rs. 8000/-
p.m.and you will have the opportunity to work in excellent laboratories. Apply withun 15 days to
the Manager- Research - R&D Division, Wipro Industries, Bengaluru-560 012.
As Rishab Mallick, the Public Relations Officer of Shreeja Formulations, Pvt Ltd, you have been
asked to draft a memo to the office staff about the Company's Annual Business
C 48 CSE NILAYAN LASKAR Conference.Include the following information: 1) Venue of the conference 2) Date an dtime of
the Conferenc 3) Theme of the conference 4) List of special invitees. 5) Menu at dinner.
Assume that you are Raj Shah, the Regional Sales Manager of Piyali Home Appliances, Mumbai.
You have to write a memo to Reena Chatterjee, Assistant Manager (sales) explaining a new
procedure for reporting monthly sales performance. The special features of the new procedure
include: a) use of double entry system to record monthly sales performance instead of the existing
C 49 CSE PARIJAT CHAKRABORTY
single entry system b) a separate format for sales performace below quota; and c) a computerised
database. The new procedure will go into effect from January1, 2025.
C 50 CSE PARTHAPRATIM MISHRA What are the elements of writing an effective cover letter? Explain in detail.
C 51 CSE PINTU DEY Discuss the difference between chronological resume and functional resume. Explain in detail.
Imagine you are a fresh engineering graduate. Draft a job application letter along with your CV to
C 52 CSE PIYUSH JHA
the HR Manager of Trident Interwoods Ltd. Nungambakkam, Chennai.
Draft a memo as from the Chief Purchase Officer regarding purchase of 100 laptops for your
C 53 CSE PRANJALI TAMBULI college to the Vice Chancellor. Follow the Memo format.
Draft a memo as from Research Coordinator of the R&D Department of IEM, Kolkata
C 54 CSE PRITAM KUMAR MANDAL regarding purchase of plagiarism Softwares for your college to the Vice Chancellor. Follow the
Memo format.
Draft a memo as from the Finance Manager regarding purchase of stationaries for your college to
C 55 CSE PRITAM SAHA the Vice Chancellor. Follow the Memo format.
Draft a Claim letter to the Sales Officer of Bharat Electronics Ltd.,Kolkata regarding purchase of
C 56 CSE PRIYA JHA 100 laptops for your college that were defective when opened. Follow the Block style format.
Draft a memo as from the Managing Director of your company regarding the pilferage of office
stationaries by the employess of your company. Follow the Memo format.
C 57 CSE PRIYAM MONDAL
Draft a Sales letter to your most esteemed customer regarding the manufacturing of a unique
C 58 CSE PRIYOJIT MONDAL
product that your company has maufactured. You want to launch it during the Diwali festival.
Draft a letter to the editor of any newpaper regarding the safety of women in the country.
C 59 CSE RAJ GHORUI
Draft a letter to the editor of any newpaper regarding the increase of beggars in the country and
C 60 CSE RAJARSHI METYA
the nuisance they create.
Draft a letter to the editor of any newpaper regarding the eave teasing during broad daylight and
C 61 CSE RAJNANDINI VERMA
the safety of young girls in the city.
Draft a letter to the editor of any newpaper regarding the blocking of roads during festivals and
that causes difficulty for people during peak hours of the day.
C 62 CSE RANITH HAZRA
Draft a letter rejecting the orders for the purchase of 50 laptops, 50 scanners and 12 photo copy
machines for your newly constructed office at Camac Street. State the reason of your rejection.
C 65 CSE RITAJA MANDAL
Draft a letter rejecting the offer of delivering a lecture on AI in the filed of education. You are the
professor of Computer Science and Engineering department of IIT Kanpur. Explain why you have
C 66 CSE RITAM SAHA rejected the invitation to the Professor of AIML of IEM, Newtown, Kolkata
Assume that you have the requisite credentials. Draft a Job Application Letter along with your CV
in reponse to the following advertisement: Wanted Software Developer in TCS in Mount Road,
Chennai.Engineering graduateswith an M.Tech degree with minimum 5 years expereince in
C 67 CSE RITAM SAHA
developing softwares for clients can apply. Salary is negotiable. Apply with particulars to the HR
Manager, The Hindu , Chennai-600004 latest by January 31, 2025.
Draft a letter to the Course Corodinator of NPTEL , IIT Madras, regarding the exam fee that you
feel is exhorbitant. You are a student and feel the fee is too much for you. Remain courteous while
C 68 CSE RONY ROY
drafting the letter.
Draft a letter rejecting the offer of delivering a lecture on AI in the filed of education. You are the
professor of Computer Science and Engineering department of IIT Kanpur. Explain why you have
C 69 CSE ROUDRAPARNA CHOWDHURY
rejected the invitation to the Professor of AIML of IEM, Newtown, Kolkata
Draft a letter rejecting the offer of delivering a lecture on AI in the filed of Business Management.
You are the professor of Computer Science and Engineering department of IIT Kanpur. Explain
C 70 CSE SABARNA MUKHOPADHYAY
why you have rejected the invitation to the Professor of MBA departmet of IEM, Newtown,
Kolkata
Draft a letter rejecting the offer of delivering a lecture on AI Industry. You are the professor of
Computer Science and Engineering department of IIT Delhi. Explain why you have rejected the
C 71 CSE SABNAM KUMARI
invitation to the Professor of AIML of IEM, Newtown, Kolkata and also explain the relevance of
the lecture.
Draft a letter acceptimg the offer of delivering a lecture on AI and Robotics. You are the
professor of Computer Science and Engineering department of IIT Kanpur. Explain your eagerness
C 72 CSE SAMIT GUPTA
to the Professor of AIML of IEM, Newtown, Kolkata that how happy you feel to deliver the
lecture.
Draft claim letter to the Electricity office regarding the excess billing. Explain the cause why you
feel it is excess with logical reasons.
C 73 CSE SANDIPAN GAIN
Draft claim letter to the General Manager of BSNL regarding the excess billing of your telephone.
Explain the cause why you feel it is excess with logical reasons.
C 74 CSE SAYAN DATTA
Draft a complaint letter to the Municipal Corporation of your locality regarding the blockage of
road due to the uprooting of the banyan tree during a cyclone Explain the inability of using the
C 75 CSE SAYAN SK roads with ease and the removal of the tree at its earliest.
Draft an adjustment letter to one of your customers regarding the complaint that he/she has
lodged regarding your product. Your customer is your valued person and you feel sorry for the
C 76 CSE SHAKSHI JHA inconvenience it has caused him/her.
Draft an apology letter to one of your professors regarding your misbehaviour during his/her class.
State the reason and explain the cause carefully.
C 77 CSE SHAYAK MAITY
Draft a Claim letter to Khosla Electronics regarding the defect in LED TV that you purchased last
month. State the fault carefully and demand replacement or rectification.
C 78 CSE SHINJAN SAHA
Draft a Claim letter to Bharat Electronics regarding the defect in the refrigerator that you
purchased last month. State the fault carefully and demand replacement or rectification.
C 79 C.S.E(I.O.T.C.S.B.T)SATYABRATA DAS ADHIKARI
Draft an adjustment letter to one of your customers regarding the defect in LED TV that he/she
C 81 CSE SIDDHANT SINHA purchased last month. State the reason for the defect and explain how you would solve the
problem.
Draft a letter inviting quotation for the purchase of 100 crockeries for your newly opened
C 82 CSE SOHAM BISHNU
restaurant near UEM, Kolkata. Follow the Block style format.
Draft a letter to the HoD of English Department regarding the conduction of English Workshop on
Communcation and its importance in the filed of Engineering. Explain the need of the workshop
C 83 CSE SOMDYUTI BISWAS and its relevance to students of IEM . Follow the block style format.
Following position is open at our Pentagon Development Centre, Mount Road: Senior Software
Engineer. B.Tech in Information Technology, with 3+ years of IT industry experience. The
C 84 CSE SOUGATA PAL candidate must have strong skills in either Database, Networking, or C++/Java, with strong
analytical and trouble shooting skills. Send your CV to : Lindsay Software Pvt. Ltd., Mount Road,
, Cybercity, Chennai-600002
Pentagon Education Ltd., Mount Road, Chennai is looking out for faculty in English to teach
Spoken English for the employees of the KCP Ltd., Tiruvottiyur, Chennai . The candiadte must
C 85 C.S.E(I.O.T.C.S.B.T) SREYA MANDAL be a post Graduate in English and must have good communication skills to handle employees of
the industry.Apply within 10 days to the HR Manager of Pentagon Education Ltd., Mount Road,
Chennai .
Following position is open at our Ashok Leyland Office, Ennore, Chennai Senior Electrical
Engineer The candidate must be a B.Tech in Electrical Engineering , with 3+ years of core
C 86 CSE SOUMIK JANA industry experience. The candidate must have strong communication skills Send your CV to :
The HR Manager of Ashok Leyland Ennore, Chennai.
Various universities in India offer their academic programmes through distance learning mode of
education. A large number of junior officers of a company have sought permission to improve their
educational qualifiations through these programmes. As the Manager of Personnel Department of
this company write a memo to be sent to all junior Officers spelling out a) the company's policy in
C 87 CSE SOUMYADEEP DAS
this regards and b) the deadline for submitting their applications. You can also assure them that a
decision would be soon taken and communicated to the applicants.
Assume that you are Manish Mehta. You completed your B.Tech in Chemical Engineering from
IIT Delhi in July 2008. Since then you have been working as a chemical engineer at Haldia
Petrochemicals Limited, Haldia. You are a dynamic professional with excellent communication,
C 88 CSE SOUMYADEEP GUCHHAIT
interpersonal and negotiation skills. You are proficeint in MS-DOS, Word 2016, C++. Draft a job
Application Letter along with your CV to Indian Oil Corporation, Mumbai -400021
Draft a job application letter along with your CV as a fresh engineering graduate in Computer
Science and Engineering with specialization in Data Science to the HR Manger of Google India
C 92 CSE SOURIN MUKHERJEE Ltd., with at least 3 years of experience. But you have only 8 months experience. Write an
impressive letter and a CV. Invent necessary details.
Wanted a Quality Assurance Manager at our manufacturing unit in Mumbai. Applicants should
have a degree in Mechanical Engineering , and should have worked in an engineering organization,
C 93 CSE SRIJAN SARKAR preferbly with exposure to sheet metal components. Knowledge of SPC, Six Sigma, and Deep
Analysis and AI in Robotics. Send your CV to : Corporate HRD, JBM Group, Neel House, Lado
Sarai, New Delhi-1100130
Assume that you are Ayushi Chauhan. You wish to explore faculty opening in Marketing
C 94 CSE SUBHAM CHAKRABORTY Management at the Institute of Managemengt Studies, New Delhi. Draft a job application letter
along with your CV to the HRD- Institute of Management Studies, New Delhi.
Assume that you are Rahul Ganguly, the Managing Director of Hexaware Limited. You have to
C 95 CSE SUBHAM DUTTA write a memo to all your Managers of different departments informing them that the company has
decided to give an increment at the rate of 4% to all from October 2024.
Point the the difference between a r`esum`e , CV and a biodata. Should they always be
C 96 CSE SUBHAMITA ADHIKARI
accompanied by a covering letter? Explain.
C 97 CSE SUDIPTA GIRI Emails are very fast means of communication, but have some drawbacks. Explain.
How are letters, memos, and emails different from each other? Do they have any similiraties?
C 98 CSE SURJAKANA GHOSH
Explain.
Elite Industries Ltd., Gurgaon has decided to replace the furniture in its Marketing and Human
Resource Development Divisions. As the Office Manager, Write a memo to the Purchase Officer
C 99 CSE SWASTIKA ROY to identify the items of furniture to be replaced. Identify the supplier and submit a memo
containing all the related details for administrative approval. Mark a copy of this memo to the
Finance Officer.
The General Manager of Comfort Home Appliances Ltd., Kolkata, worried about the wastage of
stationery in almost all sections of the company. Draft a memo to be signed by him and sent to all
Sectional Head , asking them to identify the reasons behind such wastages and also advise the
C 100 C.S.E(I.O.T.) ANUJ CHINA
employees under their control to restrain from such wastages.