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A Study
on
‘Awareness of Electronic Banking’
(Amongst the resident of Uttam Nagar)

Synopsis

Submitted to Manipal University (Jaipur) for the registration of the

topic for MBA (Banking, Financial, Insurances Services).

2024-2025

Submitted by
Anuradha
D 63 A OM VIHAR
UTTAM NAGAR
NEW DELHI-59
[email protected]

Manipal University Jaipur

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C0NTENTS

Chapters Page No.

1. Introduction 3

2. Literature Review 4

3. Need of the Study 5

4. Scope of the Study 5

5. Objectives of the Study 5

6. Research Methodology 6

7. Tentative Chapter Scheme 7

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INTRODUCTION TO BANKING

A bank is an establishment that helps individuals and organizations, in the issuing, lending,
borrowing and safeguarding functions of money. According to Indian Banking Company
Act,1949 –“Banking has been defined as the accepting for the purpose of lending or investment
of deposit of money from public repayable on demand or otherwise and withdrawal by
cheques,draft,order or otherwise.
The Indian Banking Industry ,which is governed by the Banking Regulation Act of India,1949
can be broadly classified into two major categories ,non- scheduled banks and scheduled
banks.Scheduled banks comprise commercial banks and the cooperative banks,the State Bank of
India and its group Banks, regional rural banks and private sector banks (the old /new domestic
and foreign). These banks have over 1,33,034 branches spread across the country in every city
and villages of all nook and corners of the land.

Electronic Banking
Electronic banking, also known as electronic funds transfer (EFT),is simply the use of electronic
means to transfer funds directly from one account to another, rather than by cheque or cash. You
can use electronic funds transfer to:

• Have your pay check deposited directly into your bank checking account.

• Withdraw money from your checking account from an ATM machine with a personal
identification number (PIN), at your convenience, day or night.

• Instruct your bank automatically pay certain monthly bills from your account, such as
your auto loan or your mortgage payment.

• Have the bank transfer funds each month from your checking account to your mutual
fund account.

• Have your government social security benefits check or your tax refund deposited
directly into your checking account.

• Buy groceries, gasoline and other purchases at the point-of-sale, using a Debit/ Credit
card, UPI, rather than cash, credit .
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• Payment at toll plaza by Fastag, UPI which is directly deducted from your banks without
any hussle.

There are various forms of E-banking :

Internet Banking

Automated Teller Machine

Credit Card /Debit Card

Tele Banking

Smart Card

E-cheque

Mobile Banking

Unique Payment Identification Methods.

AWARENESS

Awareness is the understanding and knowledge of the threats to the sensitive personal
information of the customer and the protection measures to be adopted. It is the basic component
of the education strategy of an organization which tries to change the attitude, behavior and
practice of its target audience (e.g. customers, general public, employees etc.). Awareness
activities need to be done an ongoing basis, using a variety of delivery methods and are less
formal and shorter than formal training processes.
The purpose of awareness presentations is simply to focus attention on security. Such
presentations are intended to allow individuals to recognize security concerns and respond
accordingly. In awareness activities, the learner is only the recipient of information.
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Literature review:

The literature review for my research project will be taken from referred journals ,
conference papers and also by webpage.

Need of study :

 To know customer perception towards E- banking services

 This study will help banks to customize the e-banking services , according to
customer need
 To understand the concept of e-banking
 To get aware of various aspect of e-banking .

Scope of study :
• Area of study is Uttam Nagar ,New Delhi

Objective of study :

• To study the awareness level of people regarding E-Banking.

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• To find out the frequency and the factors that influences the adoption of E-Banking
services.

• To measure the satisfaction level of people.

• To understand the problems encountered in by people while using E-Banking

services(ATM, Phone banking, etc)

Research methodology :

“A careful, systematic , patient study and investigation in some field of knowledge, undertaken
to establish facts or principles”

1. Research Design : Descriptive research design

2. Sample Design : Convenient sampling

⎯ Sampling Frame : Database
⎯ Sample size : 200
⎯ Target population : Residents of Vani Vihar
⎯ Sampling Unit : Individual

A well structured questionnaire shall be designed and distributed to the target audience
for collection of primary data .

3. Method of Data Collection : Survey

4. Tool of Data Collection : Questionnaire

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5. Tool for Data Analysis : MS Excel

Tentative chapter scheme :

My research project will include the following chapters as if for now and it may be put to
change as per the situation..

1 INTRODUCTION

2 LITERATURE REVIEW

3 NEED AND OBJECTIVE OF THE STUDY

4 SCOPE OF THE STUDY

5 LIMITATIONS

6 RESEARCH METHODOLOGY

7 DATA ANALYSIS AND INTERPRETATION

8 FINDINGS
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9 SUGGESTIONS

10 CONCLUSION

11 BIBLIOGRAPHY

REFERENCES
www.google.com
www.wikipedia.com