Job File - Student's Book
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kalio.barbosaJob File - Student's Book
Uploaded by
kalio.barbosaJob File
Student’s Book
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Contents
Scope and Sequence ............................................................................................................................................................. 4
Unit 1: Welcoming ............................................................................................................................................................... 8
Unit 2: Bookings ................................................................................................................................................................. 10
Unit 3: Receiving guests ...................................................................................................................................................... 12
Unit 4: Explaining facilities .................................................................................................................................................. 14
Unit 5: Services for the business travelleres .......................................................................................................................... 16
Unit 6: Services in the hotel ................................................................................................................................................. 18
Unit 7: The hotel bedroom .................................................................................................................................................... 20
Unit 8: Giving information .................................................................................................................................................... 22
Unit 9: Asking questions for information ............................................................................................................................... 24
Unit 10: Giving directions indooors ......................................................................................................................................... 26
Unit 11: Giving directions outdooors ....................................................................................................................................... 28
Unit 12: Talking about places to visit ...................................................................................................................................... 30
Unit 13: Things to do in the city .............................................................................................................................................. 32
Unit 14: Explaining an itinerary .............................................................................................................................................. 34
Unit 15: Marking travel arrangements .................................................................................................................................... 36
Unit 16: Dealing with complaints ............................................................................................................................................ 38
Unit 17: Making suggestions .................................................................................................................................................. 40
Unit 18: Dealing with requests and enquires ........................................................................................................................... 42
Unit 19: Explaining things at a car rental ................................................................................................................................ 44
Unit 20: Explaining how things work ....................................................................................................................................... 46
Unit 21: Explaining rules ........................................................................................................................................................ 48
Unit 22: Taking restaurant bookings ....................................................................................................................................... 50
Unit 23: Serving in the bar ..................................................................................................................................................... 52
Unit 24: Taking a food order ................................................................................................................................................... 54
Unit 25: Describing dishes ..................................................................................................................................................... 56
Unit 26: Talking about wine .................................................................................................................................................... 58
Unit 27: Hotel staff ............................................................................................................................................................... 60
Unit 28: Helping a tourist ....................................................................................................................................................... 62
Unit 29: Giving advice ............................................................................................................................................................ 64
Unit 30: Offering help ............................................................................................................................................................ 66
Unit 31: Giving information .................................................................................................................................................... 68
Unit 32: Selling tickets .......................................................................................................................................................... 70
Unit 33: Dealing with safety ................................................................................................................................................... 72
Unit 34: Planing a social event ............................................................................................................................................... 74
Unit 35: Receiving guests for an event .................................................................................................................................... 76
Unit 36: Receiving feedback of an event ................................................................................................................................. 78
Unit 37: Taking phone calls .................................................................................................................................................... 80
Unit 38: Taking phone requests .............................................................................................................................................. 82
Unit 39: Giving polite explanations ......................................................................................................................................... 84
Unit 40: Paying bills .............................................................................................................................................................. 86
Unit 41: Payment requirements .............................................................................................................................................. 88
Unit 42: Checking out ............................................................................................................................................................ 90
Unit 43: Jobs and workplaces ................................................................................................................................................. 92
Unit 44: Applying for a job ...................................................................................................................................................... 94
Unit 45: The interview ............................................................................................................................................................ 96
Portfolio 1 ............................................................................................................................................................................ 98
Portfolio 2 ............................................................................................................................................................................ 99
Portfolio 3 ............................................................................................................................................................................ 100
Portfolio 4 ............................................................................................................................................................................ 101
Portfolio 5 ............................................................................................................................................................................ 102
Portfolio 6 ............................................................................................................................................................................ 103
Portfolio 7 ............................................................................................................................................................................ 104
Portfolio 8 ............................................................................................................................................................................ 105
Portfolio 9 ............................................................................................................................................................................ 106
Portfolio 10 .......................................................................................................................................................................... 107
Portfolio 11 .......................................................................................................................................................................... 108
Portfolio 12 .......................................................................................................................................................................... 109
Portfolio 13 .......................................................................................................................................................................... 110
Portfolio 14 .......................................................................................................................................................................... 111
Portfolio 15 .......................................................................................................................................................................... 112
Scope and Sequence
UNITS VOCABULARY GRAMMAR LISTENING SPEAKING
1 Welcoming. Be: Interrogative. Listening to people talking about: Receiving tourists at the airport;
How to receive tourists at the receiving a tourist as a tour guide.
airport; taking tourists to a tour
and giving directions to get to the
beach.
2 Bookings. Would like. Listening to people booking a Filling out a reservation form.
room.
3 Receiving Guests. Modal Can. Listening to people talking about How to offer help with the guest’s
receiving guests at the hotel. baggage as a bellboy.
4 Explaining Facilities. There to Be. Listening to people talking about Talking about the hotel facilities.
the good services offered by the
hotel.
5 Facilities for the How much; How many. Listening to people talking about Making choice about your room
business travelers. facilities for the business travelers. and asking the facilities for
business travelers.
6 Services in the hotel. Verb Get. Listening to people talking about Conversation between a
booking a room and the services receptionist and a hotel guest,
that can be offered by the hotel. asking for services the hotel can
offer. The advantages of the
services.
7 The hotel bedroom. There To Be. Listening to the hotel receptionist Conversation: Describing
on the phone describing the things bedrooms
there are in the bedrooms
8 Giving information. Imperative. Listening to people giving Conversation between a bellboy
information about the way you can and a guest.
get the room and how some things
work in the room like the hairdryer
or the coffee maker.
9 Asking questions for Simple Present. Listening to people giving Role play: Conversation: The hotel
information. information in the hotel about the guests on the phone: asking for a
room service or how to get a taxi. chambermaid; asking the room
service; asking the directions to get
a place for fun and trying to find
out places to buy some souvenirs.
10 Giving directions Prepositions of Listening to people asking for Role play: Conversation between a
indoors. location. information about places indoors. guest and a hotel employee.
11 Giving directions Directions Verbs. Listening people talking about Role Play: giving information
outdoors. directions. How to get to the to someone that is asking for
subway, the pharmacy, etc. directions to get in different places.
12 Talking about places Modal Can. Listening to people talking about Role play: Conversation between
to visit. the places that the tourists could a guest and a hotel employee that
visit according to their interests. is supposed to suggest places to
visit and what to do in each place.
4
UNITS VOCABULARY GRAMMAR LISTENING SPEAKING
13 Things to do in the Should. Listening to people talking about Talking about your own city.
city. what to do in the city to have fun, to Interesting places to have and
go shopping and eat typical food. things that will make you enjoy your
trip.
14 Explaining an Future with BE GOING Listening to people talking about a Role Play: Conversation between
itinerary. TO and WILL. tour in Fortaleza. the tourist making questions and
the guide explaining the itinerary.
15 Making Travel Questions with How, Listening to people talking about Role Play: Conversation between
Arrengements. What and Where. booking a flight on the phone. a travel agent and a customer
making travel arrangements.
16 Dealing with Uses of THE. Listening to people complaining Role Play: Conversation between
complaints. about things that don’t work in a guest making complaints and a
a hotel bedroom and the bad receptionist.
services in the restaurant.
17 Making Suggestions. Simple Present. Listening to people talking about Role Play: Conversation between
things that could have in the hotel a guest and a hotel receptionist.
in order to make a pleasant stay. The guest talks about the positive
and negative aspects in a hotel and
gives suggestions to improve the
negative aspects
18 Dealing with requests Future with Will. Listening to people talking about Role Play: Conversation between a
and inquiries. requests and inquiries. receptionist and a guest: Making
an international call phone.
Another one: the hotel needs to get
a taxi.
19 Explaining things at a Modal Verbs May or Listening to people trying to rent a A table to complete giving car
car rental. Might. car in a car rental. renting information.
20 Explaining how things Gerunds after Listening to people talking about Role Play: Conversation between
work. prepositions and how things work when you are a customer and a restaurant
certain verbs. going to pay a bill, to eat in a receptionist explaining how it
restaurant or how to get a public works to order food in a self service
transportation. restaurant.
21 Explaining Rules. Modals to express Listening to people about things Role Play: Conversation between
prohibition. that are prohibited in some places. two classmates about things that
are permitted or prohibited in some
places.
22 Taking restaurant Prepositions At/On. Listening to people talking about Role Play: Conversation: The
bookings. table reservation in a restaurant restaurant is fully booked; the
and asking for information by restaurant has free tables and
phone. the customer is running late
and doesn’t want to lose his
reservation.
23 Serving in the bar. Past tense of the Listening to a waiter waiting a table Role Play: Conversation between a
verbs. on and talking to and a customer customer and a waiter taking order.
about drinks and some snacks in
a bar.
5
Scope and Sequence
UNITS VOCABULARY GRAMMAR LISTENING SPEAKING
24 Taking a food order. Genitive case (’s). Listening to people ordering in a Role Play: Conversation between a
restaurant. waiter or a waitress and a customer
ordering in a restaurant.
25 Describing dishes. Demonstrative Listening to people in a restaurant Role Play: Conversation you’re a
pronouns: This / taking order and asking waiter describing a desert, a main
These. how are made some dishes, course or how are made some
juices and asking for dessert juices to a customer.
recommendations.
26 Talking about wine. Comparative Listening to people in a restaurant Role Play: Conversation between
Adjectives. talking about wines. the waiter and the customer asking
for a table and the wine menu.
27 Hotel Staff. Possessive adjectives. Listening to tourists talking to the Speaking and writing in a chart
hotel about lost objects. about the people who work in the
hotel according to their activities.
28 Helping a Tourist. Present Perfect. Listening to people talking about Role Play: In small groups, a
things the tourists have found, student is part of the hotel staff
helping them. to find the lost and the others have lost some
objects. items.
29 Giving Advice. Zero Conditional. Listening people talking about Role Play: Exchange ideas with
driving in Brazil. your classmates about information
and tips that tourists need to know
about traveling in Brazil.
30 Offering Help. Should. Listening to people talking about Role play: Conversation between a
first-aid procedures. Offering help. guest reporting an accident on the
phone and the other is the hotel
first aider giving advice on first aid
procedures.
31 Giving Information. Present Continuous. Listening to people talking about Exchanging ideas about bout the
interesting events. elements of “Patrimônio Imaterial”
of your city or state has.
32 Selling tickets. “S” in the Simple Listening to people buying tickets Role Play: Conversation between
Present, verb Be, for events. a customer and a sales assistant
plural and genitive that is supposed to choose an
case. event to buy tickets for.
33 Dealing With Safety. Prepositions after Listening to people Role Play: Conversation between
some verbs. talking about which activities the a tourist and someone from the
tourists would like to do and the city giving advice about the safe
safety procedures advised. activities to have fun and the
safety rules.
34 Planning a social Relative Pronouns Listening to people Role Play: Conversation
event. (WHICH, WHO, talking about how to contract between a person that
WHERE, WHEN) services to prepare an event. would like to prepare an
event and asking someone
to help him/her.
6
UNITS VOCABULARY GRAMMAR LISTENING SPEAKING
35 Receiving guest for an Anything / Something. Listening to people talking about Role Play: Conversation between a
event. the decoration, the music and waiter and a guest in an event.
asking for places indoors in an
event.
36 Receiving feedback of Reference Words. Listening to people making Role Play: Conversation giving
an event. complaints about bad services in apologize for problems that
a party. happened about the event service.
37 Taking phone calls. Tag Questions. Listening to people talking on the Role Play: Conversation between a
phone. hotel receptionist and a caller.
38 Taking telephone Verb to Have. Listening to people talking on the Role Play: Conversation between
requests. phone about various situations. a hotel receptionist and a person
from another country asking for
information.
39 Giving polite Used to. Listening to people talking about Role Play: Conversation between
explanations. a reservation in a hotel and the a manager and a guest that would
customer that wants to reserve a like to book a room. A receptionist
table in a restaurant. and the customer that would like a
free table in a restaurant. A porter
hotel and the guest would like two
parking spaces.
40 Paying bills. And / But. Listening to people paying bills in Role Play: Conversation between
a hotel or in a restaurant. The ways a waiter in a restaurant and a
they can do that. customer that is going to pay the
bill.
41 Payment queries. Prepositions On and Listening to people talking about Role Play: Conversation between
In. payment queries. a waiter and a customer asking for
the bill.
42 Checking-out. Adjective order. Listening to a guest making a Role Play:
check-in and talking about the
positive and negative aspect in the
hotel.
43 Jobs and workplaces. Indirect Questions. Listening to people talking about Role Play: Conversation: A waiter
jobs. and a customer; a receptionist and
a customer; a guide introducing
himself among a group of tourists.
44 Applying for a job. Present Perfect with Listening to a tour guide talking Role Play: Conversation: writing
“Ever”. about his professional experience, your own C.V. Giving it to your
looking for a job in a hotel. partner that will help you to get a
job in a prestigious company where
he is working at the moment. Take
turns.
45 The interview. Simple Past: Negative Listening to a person doing a job Role Play: Conversation
form. interview. between an interviewer
and an interviewee in a job
interview.
7
UNIT
1 Welcoming
WORDLIST 1
1 Match some of the words to the the pictures:
a) airport e) cathedral
b) city tour f) market
c) cab g) beach
d) tour guide h) historical center
2
2 Choose two of the words and give an explanation about them:
M N O P Q R S Q T P U O R V O W X Y Z X Q X O P Q R V O N X U V O N [ \
COMMUNICATION MODEL 3
1.01 3 Listen to the conversations and number the situations they represent:
Taking tourists on a tour.
Giving information on how to get to the beach.
Receiving a tourist at the airport.
4 Check (T) true or F (false): 4
a) Solar Hotel receives their guests at the airport.
b) The tour guide is taking the tourists to the beach.
c) The receptionist gives only one option on how the tourist can get to the beach.
d) The tourist in situation 3 decides to go to the beach by cab.
5 Listen to the conversations again and complete the spaces: 5
1.01
1. A: Excuse me, are you Mr. Peterson?
B: Yes, I am.
A: Hi Mr. Peterson. I’m Julia Costa, from Sunset Resort. ______________ to
Fortaleza!
B: _______________ you very much.
A: Our _______________ is waiting outside, Mr. Peterson. Can you follow me? 6
2. A: Good morning, everyone! My name’s Carlos Vasconcelos and I’m your
_______________ today. How are you all?
B/C: Good, thanks.
A: This is Jonas our ______________. He’ll take us to the most important
_______________ in the city.
B: Where exactly are we going to go today? Images: Google Images
8
A: Well, first of all we’ll be visiting the _______________, where we are going to see some of
the old buildings, and their history.
C: It seems to be interesting. I’m excited.
A: Let us start, then.
3. A: Good morning, Mr. Peterson, how can I _______________ you?
B: Good morning! I would like to enjoy a sunny day at the
_______________. How can I get to Futuro Beach? They told me it’s a very beautiful
beach with a lot of facilities.
A: Yes, it is. Well, you can catch a _______________ on the back street. But if you like, we can
call you a _______________. As the beach is not very far, it won’t be expensive to ge there.
B: I’d really appreciate that. Please call the _______________.
LANGUAGE FRAMEWORK ROLE PLAY
BE (INTERROGATIVE) 7 In pairs, choose one of the situations
(Go back to CLUE 1 page 15) below, prepare it and present it:
6 Put the sentences in order: Situation 1
1. A: Mrs. Lampkin? / you / Are STUDENT A
_______________________________ 1. You are the hotel representative and are waiting for a
_______________________________ guest at the airport. You talk to a person, inquiring if it
is the person you are waiting for.
2. You identify yourself.
B: I / am. / Yes,
3. Invite the tourist to follow you to the car and and offer
_______________________________ to help with the bags.
_______________________________ 4. Say if the hotel is close and inform the length of the trip
by car. Ask if the trip was good.
2. A: Mr. / Are / Andersen? / you STUDENT B
_______________________________ 1. You are a tourist arriving at the airport. You say that
you are the person the rep. is waiting for.
_______________________________
2. Show surprise and excitment.
3. Accept the help and ask if the hotel is close.
B: not. / I’m / No, 4. Say if the trip was good and say if you are tired.
_______________________________
_______________________________
Situation 2
A: sorry. / I’m STUDENT A
_______________________________ 1. Greet the tourist and say you are the tour guide.
_______________________________ 2. Inform them of the place where you are going to take
them to.
3. Inform them of the beginning and ending time.
3. A: Is / Hello, / Mr. / this / Silva? 4. Inform them that there is a place and the kinds of
_______________________________ souvenirs the tourist may find there.
_______________________________ STUDENT B
1. Ask where you are going to go that morning.
B: he. / is / this / Yes, 2. Ask information on the length of the tour.
_______________________________ 3. Ask to stop in a place to buy souvenirs.
_______________________________ 4. Show excitment and ask to start a.s.a.p.
9
UNIT
2 Bookings
WORDLIST COMMUNICATION MODEL
1 Match the pictures to the words: 3 Fill out the form with the information
a) hotel receptionist required:
b) double room q r s t u v r r w x y z { y | s } { ~ t u
c) double bed } t t } ~ { s x r y r }
d) guest
e) suite ] ^ _ ` a ^ b c
f) single room d e f f a ^ b c
g h
` i j ` ^ ` c
1 2
g k g k
e a ` l i c f f m n a c
h
o p b ^ f
1.01
4 Listen to the dialogue again and
complete the spaces:
3 4
A: The Sunset Resort. My name is
Susan. How can I help you?
B: Hello! I would like to book a room,
please.
A: Off course! When do you need the
room, ma’am?
Images: Google Images/Freedigitalphotos
5 6
B: I’m going to a conference on the
12th of August and will be staying
until the 17th.
A: So, you need a room from the 12th
to the 17th of August. Let me see...
This will fall on a Tuesday... from
2 Make full sentences. Use the words Tuesday through Sunday... oh yes, we
from question 1: still have rooms available. We have a
double room with one bed a single
a) _______________ is a person who is room and a suite. Which one would
staying at the hotel. you prefer?
b) _______________ is a group of B: The double room with a double bed
rooms in a hotel that is used by one is perfect for me. I like space.
person, couple or family.
c) _______________ is a room with a A: Whose name will the reservation be
single bed for 1 person only. under?
d) _______________ is a person who B: The reservation will be under
works at the front desk of a hotel, Margareth Sulivan. I’m from Albion,
greeting and assisting guests. Michigan, in the US.
10
A: That’s ok Mrs. Sullivan LANGUAGE FRAMEWORK
B: Please call me Ms. WOULD LIKE
A: No problem Ms. Sulivan. Would (Go back to CLUE 1 Page 111)
you mind giving us your cell phone
7 Make questions using Would like:
number or e-mail address?
a) travel: _________________________
B: Of course not. My cell phone number _______________________________
is 88.789458 and my e-mail is b) stay: ___________________________
[email protected]. _______________________________
c) book: __________________________
A: Your reservation was complete, Ms.
_______________________________
Sulivan. Can I help you in anything d) prefer: _________________________
else? _______________________________
B: No, thank you.
A: We will be expecting your arrival on ROLE PLAY
the 12th of August, then. 8 In two groups, A and B, follow the tips
below:
1.01 5 Listen to the dialogue and answer the
questions: Group A: The hotel receptionist: You
have the hotel to fill out about your
a) How many days is the guest going to
guests. Prepare the questions you will
stay in the hotel? ask them. Ask the guests the questions.
_______________________________
Group B: The hotel guests: Look at the
b) Is the guest on vacation or on a
reservation form below. Predict the
business trip? questions and prepare your answers.
_______________________________ Go to at least two hotel receptionists
and book rooms. Answer their questions.
c) What type of room did the guest
book? ¬ ® ¯ ° ± ² ³ ´ µ ¶ ´ · ® ¸ ¶ ¹ ¯ °
_______________________________ ¸ ¯ º ¯ ¸ ¹ ¶ ® ³ ´ » ¸ ¼
6 Fill out the form with the information
required:
HOTEL BOOKING AND TRAVEL RESERVATION FORM
Last name: ____________________________
Address: _____________________________
City: ________________ State: ___________
Zip Code: ____________ Country: __________
¡ ¢ £ ¤ ¥ ¦
Phone: ___________ Cell phone: ___________
§
A.Hotel Booking
¨
Category: _____________________________
© ª «
Arrival date: ___________________________
ª
11
UNIT
3 Receiving guests
WORDLIST 1 2 3
1 Match the words
to the pictures:
a) baggage
b) bellboy
4 5 6
c) passport
d) key card
e) suitcase
f) elevator Images: Freedigitalphotos
2 Read the definitions and match them 1.01 4 Listen to the dialogue again and
with some of the words from question 1: complete the spaces:
a) A _____________ is a kind of magnet A: Welcome to the Sunset Resort, how
card that gives access to a room. can I help you?
b) A _____________ is a vertical means B: Good morning! I have a ___________
of transport that moves people here.
between floors of a building. A: Just a moment. What’s your
c) A _____________ is a person who ___________, please?
carries bags and answers phone calls. B: It’s Margareth Sulivan.
d) A _____________ is the same as
A: How do you spell your first name,
bags.
please?
B: M – A – R – G – A – R – E – T – H.
COMMUNICATION MODEL
A: Thank you! Ms. Sulivan, 6
3 Listen to the dialogue and answer the ___________, from the 12th to the
1.01
questions: 17th. Can I have your ___________,
please?
a) What’s the guest’s name?
_______________________________ B: Here it is.
A: Can you please confirm the
b) How many nights is the guest going ___________ on this form?
to stay? B: Sure. Let me see... There’s a
_______________________________ problem with the kind of room. I
chose a ___________, but here it
c) What problem does the guest find in says ___________.
her reservation?
A: I’m sorry Ma’am. I’ll change that.
_______________________________
Your room is 105 on the first floor.
_______________________________
Here is your ___________ and your
d) What is the room number? ___________ back.
_______________________________ B: Room 105?
12
A: Yes, 105. The ___________ will help b) I / please? / see / your / Can /
you with your ___________. Enjoy documents,
your stay, Ms. Sulivan. _______________________________
B: Thank you! _______________________________
5 Number the check-in procedures in the c) you? / How / help / I / can
correct order: _______________________________
The receptionist gives the guest’s key d) please? / table, / Can / in / you /
card and room number. this / check / information / the
The receptionist asks the guests _______________________________
name. _______________________________
The receptionist finds the
reservation. ROLE PLAY
The guest arrives.
8 In pairs choose one of the situations
The bellboy helps the guest with his/
below, prepare it and present it:
her baggage.
The receptionist asks for the guest’s Situation 1
passport.
STUDENT A
The guest confirms the details of the
1. You are the hotel receptionist. Greet the guest and
reservation. offer help.
2. Ask the guest’s name.
1.01
6 Listen to the dialogue between the 3. Ask how many nights the guest is going to stay.
guest and the bellboy and answer the 4. Inform the guest of kinds of room you still have
questions: avalaible.
5. Ask for the passport. Give back the passport and the
a) How many bags does the guest key card and inform the room number.
have? 6. Wish him / her a great stay.
_______________________________ STUDENT B
1. Say you have a reservation.
2. Say your name.
b) Does the bellboy take all the bags 3. Say how many nights you intend to stay.
with him? 4. Choose one of the rooms they have available.
_______________________________ 5. Confirm the room number.
6. Thank.
c) How do they go to the guest’s room?
Situation 2
_______________________________
_______________________________ STUDENT A
1. You are the bellboy. Offer to help with the guest’s
baggage.
LANGUAGE FRAMEWORK 2. Ask how many bags the guest has.
3. Say where the elevator is and ask the guest to follow
MODAL CAN you. In the elevator, ask if the trip was good.
4. Leave the bags inside the room at the door. Wish the
Go back to CLUE 1, pages 67 and 69 guest a great stay.
5. Thank them for the tip and leave.
7 Order the sentences below:
STUDENT B
a) your / baggage? / Can / with / help /
1. Accept the help.
I / you
2. Say how many bags you have. Ask where the elevator is.
_______________________________
3. Say if the trip was and thank.
_______________________________ 4. Thank them and offer a tip.
Go to Portfolio 1, on page 98.
13
UNIT
4 Explaning facilities
WORDLIST
1 Match the facilities to the words:
a) children’s pool
1 3
b) sport and parking area 2
c) free wifi Internet
Images: Freedigitalphotos/Google Images
d) fitness room
e) smoke free rooms
f) money exchange
5
4
6
2 Now, according to the pictures, choose the facilities from question 1 and match them to
the sentences:
a) I can send my e-mails every day in the hotel where I’m staying.
b) My kids are having a good time. They love swimming.
c) My car is in a secure place I don’t worry about that.
d) I don’t need to go out to exchange my euros. The hotel offers this service to guests.
e) In the room, we have equipment and facilities for exercising and improving physical fitness.
f) I don’t need to worry if I want a cigarrete. It’s not forbidden to smoke in the rooms.
COMMUNICATION MODEL
1.01 3 Listen to the dialogue and write T (true) or F (false):
a) The guest had a good night sleep.
b) The hotel offers several services.
c) There is a safety deposit box in the hotel.
d) There isn’t free wifi Internet.
e) It’s clear the hotel has invested in guest’s satisfaction.
Receptionist Good morning! Did you have a good night sleep, Sir?
Guest Yes, I did. I loved the room services. I was thirsty and there was orange juice in
the minibar. I was glad there was a television in my room I could see the local
programming. Luckily, there is an air conditioner. The temperature here is very hot.
Receptionist That’s great. I’m happy you’re satisfied with our services.
Guest Is there a safety deposit box or anything else the hotel can offer?
14
Receptionist Sure! There is a safety deposit box. There are also a fitness room and free Wifi
Internet. The hotel also offers a restaurant and bar, coffee shop, meeting room,
tailor, laundry, beauty salon and sports area.
Guest How can I get to the beauty salon and the fitness room?
Receptionist The restaurant and bar are on the first floor and the beauty salon is in front of it.
Guest Thanks! I’m sure I’m going to have a good time in this city and the hotel has the
services that I was expecting.
Receptionist I’m glad to hear that.
1.01
4 Listen to the dialogue again and inform:
a) Two room services mentioned in the dialogue:
_____________________________________________________________________________
b) Three hotel services:
_____________________________________________________________________________
c) The floor where there’s a restaurant and bar:
_____________________________________________________________________________
d) The guest’s opinion about the hotel:
_____________________________________________________________________________
LANGUAGE FRAMEWORK ROLE PLAY
THERE TO BE 6 Read the explanation game:
Go back to CLUE 1, page 99 1. The whole class will divide in two groups.
2. The teacher will give you small pieces of paper
5 Put the sentences in the right order. and you should make a list of words that you have
learned in this lesson.
a) are / There / services / a / the / 3. Organize pieces like bundles.
hotel. / lot / of / in 4. Everybody should have a piece of paper. Both
groups are supposed to have the same words.
_______________________________ 5. The teacher will say a word, those who have the
_______________________________ word should stand up.
6. You both must then run to the board and write a
sentence using the word.
b) is / front / there / a / saloon beauty 7. The winner is the first one with a correct and clearly
/ in / restaurant. / of / the written sentence.
8. The sentences should be written connected with the
_______________________________
dialogue from question 3.
_______________________________
7 Words to help you:
c) first / on / floor / the / there / is /
bar. / a services ▪ hotel ▪ floor ▪ guest ▪ room
_______________________________ receptionist ▪ bar ▪ restaurant and bar
_______________________________ parking area ▪ telephone ▪ beauty salon
d) the / there / a / room / Fitness / in / 8 After the game, in pairs, read the
sentences written on the board
is/ hotel?
and create a dialogue about the
_______________________________ hotel services. Take turns being the
_______________________________ receptionist or the guest.
15
UNIT
5 Services for the business travellers
WORDLIST 1 2 3 4
1 Match the words
to the pictures:
a) LCD projector
b) Video camera
c) DVD Player 5 6 7 8
d) 24-hour room service
e) Laptop
f) Car hire
g) TV Internet access
h) Printer
Images: Freedigitalphotos
2 Complete the sentences. Use the 1.01
4 Listen to the dialogue again and
vocabulary from question 1: complete the missing words:
a) The hotel has a _________________ A: I would like to book a room, please.
to send e-mails. B: For how many nights?
b) _________________ is one of the A: I would like a room for the 20th
_____________ the 23rd.
services of the hotel so we don’t
B: What kind of _____________ would
need to take a cab. you like?
c) A _________________ is very A: I would like a _____________ room,
useful. It’s necessary to print some please.
documents. B: The only room we have ___________
d) The hotel offers the advantages of is a twin.
having an _________________. A: How much for the _____________
room?
It is very useful for presentations
B: Sixty dollars _____________ tax.
and business meetings.
A: Does that include _____________?
COMMUNICATION MODEL B: No, but breakfast is available in our
_____________ room.
1.01
3 Listen to the dialogue and write A: No problem . I’ll take the room. I
T (true) or F (false) have a _____________. What about
a) The guest would like to book a services for business travelers?
room for one night only. B: Well the hotel _____________ a lot of
services for business travelers. We
b) The guest would like to book a
have LCD projector, DVD player,
single room. _____________, overhead projector.
c) The guest is going to book a twin The conference hall is fully
room. equipped. We also offer great
d) The receptionist talks about a lot _____________ when you hire a car
combined with a flight and hotel.
of the hotel services.
16
A: That’s perfect. I’m going to be busy The receptionist informs the guest
in an _____________ meeting with about the facilities the hotel offers.
a delegation from Japan tomorrow The guest says that he/she will take
morning. Will the conference hall the room.
be available _____________ in the The receptionist gives the guest’s key
morning? and inform them of where his/her
B: Yes. It _____________, Sir. room is.
The guest is satisfied and asks for
A: Okay! Can I get my _____________?
his/her key.
B: Sure! Here is your key. Your room
_____________ is 345, on the third
floor. Breakfast is from 7 to 10 each LANGUAGE FRAMEWORK
morning in the dining room as I told
you before. ____________ your stay.
HOW MUCH/HOW MANY
A: Thank you! Go back to CLUE 1, PAGE 107
7 Complete the sentences. Use how
5 According to the dialogue from question much or how many:
3, write the correct information: a) ___________________ single rooms
a) The period the guest would like to do you have avalailable?
stay in the hotel: b) ___________________ do I have to
_______________________________ pay for a car rental?
b) The kind of room the guest would like c) ___________________ does the
to book: single room cost?
_______________________________ d) ___________________ rooms does
c) The kind of room the hotel has the hotel have?
avaiable:
_______________________________
d) The facilities for business travellers: ROLE PLAY
_______________________________
e) The rate for the room avaiable:
8 In pairs, act out the situation below to
the whole class:
_______________________________
f) The place where the breakfast is STUDENT A - THE GUEST
avaiable: 1. You are a businessman or businesswoman. Say you
_______________________________ would like to book a room and define the period you
would like to stay in the hotel.
6 Listen to the dialogue from question 2. Inform them of your preference about the type of room
1.01
3. Make your choice about your room and ask about the
3 one more time and number the services for business travelers.
sentences in the correct order: 4. Say you will have a meeting and the services will
The receptionist asks about the kind contribute to the success of the meeting.
of room the guest would like to book. 5. Say you are going to fill out the form.
6. Fill out the form and sign.
The guest asks about the facilities
for business travelers. STUDENT B - THE RECEPTIONIST
The guest thanks. 1. Greet the guest and ask the type of room he would like
The guest says the kind of room he/ to book.
she woul like to book. 2. Say that the type of room is not available. Say the
The receptionist says the kind of available rooms in the hotel.
room that is available in the hotel. 3. Talk about the services the guest asked you.
The guest says that he/she would 4. Say you are happy for that.
like to book a room within a defined 5. Say you are going to give him the form to fill out and a pen.
6. Say words of welcome.
period of time.
17
UNIT
6 Services in the hotel
WORDLIST 2 Match the pictures to the words:
1 Fill in the blanks with the words from a) Parking
column A: b) Conference area
c) Free airport shuttle service
Column A d) Room service
a) Conference area
b) Free airport shuttle service 1
c) Parking
d) Room services
e) Concierge
f) Laundry and dry cleaning services
2
Column B
______________________ is a space
in which you park your vehicle.
3
A ______________________ is a hall
provided for singular events such as
business meetings. It is commonly
found at large hotels.
4
______________________ is the
service that is provided to hotel
guests so that they can have food,
drinks, etc., brought to their rooms.
Images: Google Images
______________________ is a staff COMMUNICATION MODEL
member of a hotel or apartment
complex who assists guests or 1.01 3 Listen to the dialogue and mark the
service the hotel provides:
residents by handling the storage of
luggage, and taking and delivering a) Room service
messages. b) Video on Demand Offered
______________________ is a room c) Parking
in a hotel where clothes can be d) 24 Hour Valet Service
washed and ironed. e) Free airport shuttle service
f) Doctor on Call
______________________ is a hotel
bus service to transfer guests from g) Laundry and dry cleaning services
the airport to the hotel. h) Conference area
18
1.01 4 Listen to the dialogue again and write 6 Complete the table below according to
the missing words: the dialogue:
1. Two services the Hotel
provides:
2. The number of guests:
Crowne Plaza
3. The number of the room
the guests are in:
4. The person who will bring
A: I’d like a room for two people, for five the guest’s bags:
____________, please.
B: Okay! I just need you to fill in the LANGUAGE FRAMEWORK
____________, please.
VERB GET
A: How ____________ the services?
(Go back to Clue1 page 229)
B: Well, we have a large hall for
____________, there is internet 7 Complete the sentences. Use the
available in the lobby 24 hours a appropriate form of the verb GET:
day, free airport shuttle service, and
if you have a car you don’t need to room ▪ an extra pillow
____________ the hotel has its own get e-mails ▪ get to the hotel
parking.
A: ____________ good! a) How can I _____________________?
B: Well, you will find a mini-bar in your b) Where can ____________________?
room. The use of it will be c) You can _______________________.
____________ to your account. Also, The hotel has Wifi internet access.
the hotel provides room service, at d) I ___________________ around 6pm.
an additional charge of course.
A: Right! What room am I in and, how ROLE PLAY
can I ____________ there?
8 In pairs read the situation below,
B: Room 502. Here is your key. To get to prepare it and present it:
your room, take the ____________ on
STUDENT A
the right up to the ___________ floor.
Turn left once you exit the elevator 1. You are the hotel receptionist. Greet the guest and
and your room will be on the left offer help.
hand side. A ____________ will bring 2. Say you are there to answer any questions.
3. Ask the guest’s name.
your bags up shortly.
4. Say everything the hotel can offer and emphasize the
A: Thanks! advantages of the services.
5. Give information about the rooms that are available in
B: My ____________, Sir. Have a
the hotel.
wonderful stay at the Maximilium 6. Give the form to the guest to fill out and sign.
Hotel.
STUDENT B
5 Mark the guest’s questions: 1. Say you would like to stay in this hotel.
2. Ask about the hotel services.
a) About the Hotel Facilities. 3. Say your name.
b) About the room rate. 4. Show interest and say you would like to make a book.
5. Make your choice about the kind of room available in
c) About the Hotel services. the hotel.
d) About room service. 6. Fill out the form and sign.
Go to Portfolio 2, on page 99.
19
UNIT
7 The hotel bedroom
WORDLIST
1 Label the objects with the words from the box:
television ▪ air conditioning ▪ wardrobe ▪ telephone ▪ ventilator ▪ desk ▪ armchair
drawers ▪ in-room safe ▪ table lamp ▪ mini bar ▪ bed ▪ pillows ▪ sheets
1 2 3 4 5
6 7 8 9 10
11 12 13 14
Images: Freedigitalphotos/Google Images
2 Number the objects in the hotel bedroom below according to the words in question 1:
Four Points by Sheraton
20
COMMUNICATION MODEL b) What safety facilities are described
in the second bedroom?
1.01 3 Listen and put the dialogues below in _______________________________
order. _______________________________
Dialogue 1
½
Can you describe the room to me, c) What is the problem in the third
bedroom?
please?
_______________________________
Is there an air conditioner? _______________________________
There’s an LED TV opposite the bed.
And how about a television?
It seems to be good to me. I’ll take it.
LANGUAGE FRAMEWORK
Of course, sir, there’s full air
THERE TO BE
conditioning. (Go back to CLUE 1, page 99)
Certainly Sir. There’s a double bed 6 Change the sentences to the negative
and a desk with a chair and an alarm form:
clock on it.
a) There’s a double bed.
Dialogue 2 _______________________________
It is. And, the wardrobe has a key as
well as the desk drawers. b) There’s an air conditioner.
_______________________________
It seems to be safe enough.
The bedroom is safe.
½
c) There’s a bar on the ground floor.
Certainly ma’am. The guest is the _______________________________
only person who has access to it by
using the personal key card. On the d) There’s a TV opposite the bed.
other hand, there’s an in-room safe _______________________________
where you can keep your valuables.
Dialogue 3 ROLE PLAY
I’m afraid none of the bedrooms
7 In pairs describe the bedrooms below.
have it, but there’s a bar on the
Use the dialogues as a model:
ground floor.
Are the sheets changed every day? a
½
It’s good to know that. And how
about a mini-bar. Is there a mini-bar?
Certainly, ma’am, the room service
starts every day at 10 o’clock. The
sheets and towels are changed
1.01 4 Listen and chek. b
5 Answer the questions according to the
conversations:
a) Is there a reading place in the first
Images: Google Images
bedroom?
_______________________________
_______________________________
21
UNIT
8 Giving information
WORDLIST d) ________________ is an
electromechanical device designed
1 Match the words to the pictures: to blow cool or hot air over wet or
a) hair dryer damp hair, in order to accelerate the
evaporation of water particles and
b) iron
dry the hair.
c) bathtub
e) ________________ is a large
d) remote control
container for holding water in which
e) alarm clock
a person may bathe.
f) tea and coffee maker
f) ________________ is a clock that
is designed to wake a person at a
1 2
specific time.
COMMUNICATION MODEL
1.01 3 Listen to the dialogue and match the
pictures to the verbs:
3 4 press ▪ turn ▪ insert
1 2 3
Images: Google Images
5 6
4 Check true (T) or false (F):
a) The guest speaks Portugese.
Images: Google Images
b) The room is on the 4th floor.
c) If the guest prefers the rmaid can
iron his/her clothes.
2 Complete the difinitions with the
d) The bell-boy instructs the guest on
words from question 1:
how to use the bathtub.
a) ________________ is a component
of an electronic device, most 5 Listen to the dialogue again and
1.01
commonly a television set, DVD complete it with the missing words:
player and home theater systems,
originally used for operating the Bell-boy: Good morning, do you speak
device wirelessly from a short __________________?
distance. Guess: I’m sorry, I don’t.
b) ________________ is an appliance
Bell-boy: No problem. I speak
used to prepare coffee and or tea.
__________________.
c) ________________ is a flat metal
heated surface used to remove Guest: What’s the way to my
wrinkles from clothes. __________________?
22
Bell-boy: It’s room 501, on the 5th floor. b) ___________________
We are taking the
___________________
________________ over there.
___________________
Guest: Thank you!
___________________
Bell-boy: This is your room.
Guest: How do I open the
__________________? c) ___________________
___________________
Bell-boy: It’s simple. Just insert the
________________ in here and ___________________
turn the handle. Then take the ___________________
________________ out. Can I
show you other things inside? d) ___________________
Guest: Sure! ___________________
Bell-boy: Well, your room has a ___________________
_______________ which works
___________________
by pressing the red bottom on
the side. It also has an
_______________ in case e) ___________________
you need to remove clothes ___________________
wrinkles, but if you prefer you ___________________
can call room service and the ___________________
rmaid can do it for you.
Guest: Good. And what’s that
f) ___________________
__________________?
Images: Google Images
___________________
Bell-boy: It’s a __________________.
___________________
Guest: How does it work?
___________________
Bell-boy: The instructions are in the
welcome folder as well as the
instructions for the use of the ROLE PLAY
__________________.
7 Follow the instructions and role-play
Guest: Thank you.
the situation below:
BELL-BOY
LANGUAGE FRAMEWORK 1. Ask if the guest speaks your language.
IMPERATIVE 2. Offer to help with the baggage.
3. Show him/her the elevator or the stairs. Say the room
(Go back to CLUE 1, page 147) number.
4. Say where the room is.
6 Look at the pictures and create 5. Give instructions on how to open the door. Offer to
sentences using the imperative show more things.
form of the verbs in the box: 6. Explain how to turn on the TV. Show another facility
and say how it works.
press ▪ open ▪ read ▪ smoke ▪ close ▪ take STUDENT B
1. Say you don’t.
2. Show him the baggage and ask for the way to get to the
a) ___________________ room.
3. Ask for the floor of the room.
___________________
4. At the room, ask for instructions on how to open the door.
___________________ 5. Ask how to turn on the TV.
___________________ 6. Thank the bell-boy and offer a tip.
23
UNIT
9 Asking questions for information
WORDLIST 1 2 3 4
1 Match the words to
the pictures:
a) towel
b) sheets
c) pillow 5 6 7
d) blanket
Images: Google Images
e) jacket
f) socks
g) carpet
2 Relate the words to the correct place:
Bedroom Laundry room
Home Designing
MFI
COMMUNICATION MODEL 4 Write true (T) or false (F):
a) The first guest needs towels.
1.01 3 Listen to the dialogues and number
the places the situations took place: b) The chambermaid can’t clean
the carpet.
c) The second guest needs a taxi.
d) The third guest needs to buy
himself some clothes.
1.01 5 Listen again and complete with the
missing words:
Dialogue 1
A: _____________. How can I help you?
B: This is room 1012. Can you please
send me a maid?
A: Of course madam. Do you have any
specific problems to be reported?
B: Yes, there are no _____________ in
Images: Google Images
my _____________.
A: Ok, she’ll be up there in a bit.
B: Thank you.
24
Dialogue 2 ROLE PLAY
A: Room service, how can I help you?
B: I need clean _____________, there 7 Choose one of the situations below
aren’t any in my room. and Role Play the situations:
A: I’m sorry, madam. I have them here.
Situation 1
Can I help you with anything else?
B: Yes, I spilled juice on the ROOM SERVICE
_____________. 1. The phone rings. Answer it.
A: No problem, we have a specific 2. Say you’ll send someone. Ask if the guest needs
product to clean _____________. anything else.
B: Great! GUEST
1. You are calling. Identify your room. Ask for help. You
need some extra stuff.
Dialogue 3 2. Say if you need anything else. Thank.
A: Good evening, sir. How can I
_____________ you?
B: I’m going to the “Pirata Bar”. Situation 2
A: Do you need a _____________? CHAMBERMAID
B: Yes, please. Can you _____________ 1. Greet the guest. Identify yourself. Ask if the guest
me one? needs help.
A: Sure. 2. Apologize for the problem and say you’ll fix it.
3. Ask if the guest needs anything else.
4. Say you’ll help.
Dialogue 4
GUEST
A: Good afternoon. How can I help you?
B: I’d like to buy some _____________ 1. Say what you need.
2. Thank.
to my friends. 3. Say what else you need.
A: What do they like? 4. Thank.
B: Well, maybe some _____________
would be a great idea.
Situation 3
RECEPTIONIST
LANGUAGE FRAMEWORK
1. Greet the guest. Ask how you can help.
SIMPLE PRESENT 2. Say if you know and inform if it is close or distant from
the hotel.
(Go back to CLUE 1, page 27) 3. Say you’ll do it right away.
GUEST
6 Match the questions to the words:
1. Say you are going out. Ask if the receptionist knows
a) Do you have any specific problem to where the place is.
be reported? 2. Ask the receptionist to call you taxi.
b) Do I help you in anything else? 3. Thank.
c) Do you need a taxi?
d) What do they like? Situation 4
No, I don’t. I have a friend who’s SALES PERSON
picking me up. 1. Approach the customer and offer help.
Some handcrafts would be great. 2. Ask who’s going to get the souvenirs.
3. Ask for the person’s preferences.
Yes, please. Can you replace the
4. Suggest something you think will match the person.
water in the minibar. I’ve drunk the
CUSTOMER
last bottle.
I have some clothes in the laundry 1. Say you need to buy some souvenirs.
2. Say who’s going to get the souvenirs.
box. Can I have the laundry done by 3. Say what the person’s preferences are.
the end of the day? 4. Thank.
Go to Portfolio 3, on page 100.
25
UNIT
10 Giving directions indoors
WORDLIST
1 Match the words to the pictures:
a) restaurant 1
b) beauty salon 3
c) swimming pool
d) amusement park
e) terrace
2
f) parking lot
g) fitness center
h) steam room
4 5
7
6
Images: Google Images
COMMUNICATION MODEL
1.01 2 Listen to the conversations and number the places according to what you hear:
a) A place to sunbathe.
b) A place to eat.
c) A place to have a hair cut.
d) A place to work out.
3 Answer the questions according to the dialogues:
a) Where is the restaurant?
_____________________________________________________________________________
b) Where is the swimming pool?
_____________________________________________________________________________
c) Where is the beauty salon?
_____________________________________________________________________________
d) Where is the fitness center?
_____________________________________________________________________________
26
1.01 4 Listen again and complete with the missing words:
Dialogue 1
A: Reception, how can I help you?
B: This is room 403. Could you tell me how to
get to the _______________, please?
A: Certainly. Take the elevator to the 3rd floor.
The restaurant is _______________ the elevator.
Hotelogix
B: Thank you!
Dialogue 2
A: Excuse me, how can I get to the _______________?
B: Go past the elevator and turn left it’s _______________ the back of the building.
A: Thank you!
Dialogue 3
A: Hello! I’d like to go to the _______________. Do you know where it is?
B: It’s _______________ the ground floor, _______________ the reception.
A: Thank you!
Dialogue 4
A: Can you tell me where the _______________ is?
B: Sure! Can you see that door _______________ there?
A: Yes.
B: Well, that is the door to the _______________.
A: Thank you.
LANGUAGE FRAMEWORK ROLE PLAY
PREPOSITIONS OF LOCATION 6 In pairs take turns being a guest and a
(Go back to CLUE 1, page 93) hotel employee:
5 Read the directions and circle the GUEST HOTEL EMPLOYEE
correct word in parenthesis: Ask where the folowing Use the words below to
places are in the hotel: answer:
a) (Go/take) the stairs. It’s (on/behind)
the 6th floor. 1. restaurant - in
2. beauty salon - on
b) Go (across from/past) the corridor. 3. swimming pool - behind
4. amusement park - across from
c) It’s (on/in) your right. 5. terrace - over there
6. parking lot - in front of
d) After the elevator, turn right, it’s 7. fitness center
(across from/under) the restaurant. 8. steam room
27
UNIT
11 Giving directions outdoors
WORDLIST 1
1 Name the pictures with the words from the box:
2
museum ▪ market ▪ art gallery ▪ park
theater ▪ subway station ▪ cinema
pharmacy ▪ aquarium ▪ tourist office 3
4
5
7
6
Images: Google Images
8
9 10
2 Number the things according to the places where they are found:
Images: Freedigitalphotos/Google Images
3 Look at the combinations from question 2 and make sentences that describe them. Share
your sentences with a partner:
¾ ¿ À Á Â Ã Â Ä Å Æ Ä Å Ç È ¿ À É Ê Ë Â Á Ì Í Ê ¿ Í Ì Î
28
COMMUNICATION MODEL
1.01 4 Listen to the dialogue and draw the routes that are advised by the receptionist. Write the
names of the places on the map. Use the words from the box:
pharmacy ▪ supermarket ▪ gas station ▪ subway station ▪ market
HOTEL
1.01 5 Listen again and complete the spaces: LANGUAGE FRAMEWORK
Dialogue 1 DIRECTION VERBS
A: May I help you, Mrs. Julia? (Go back to CLUE 1, page 91)
B: Yes, please. I’d like to go to the
6 Complete the dialogues with the
pharmacy. Is there one near here? appropriate words:
A: Sure. ______ ______ ______ the A: What’s the way to the nearest
hotel, ______ ______ ______ and theater?
______ for two blocks, ______ B: ______ right, ______ for two blocks.
______ and ______ ______ the ______ left, ______ past the cinema.
It’s across from the museum.
supermarket. It’s on your left, across
from the gas station. A: Where is the art gallery?
B: Thank you very much. B: Go ______ on Elmond street for five
______. ______ left ______ the first
Dialogue 2 left. It’s ______ your right.
A: Hello! Can you tell me the way to the
subway station? ROLE PLAY
B: Of course. In front of the hotel, 7 In pairs, ask for directions on the map
______ ______ ______ and ______ in question 4. Ask for the way to the:
______ for one block, ______ ______
and take the first right. The subway a) museum d) tourist office
station is next to the market. b) market e) cinema
A: It’s not that far after all. Thank you! c) park f) aquarium
29
UNIT
12 Talking about places to visit
WORDLIST
1 Write below each picture the correct touristic destination name:
a) Theatro José de Alencar 2
b) Centro Cultural Dragão do Mar 1
c) Mercado Central
d) Iracema Beach
e) Ponte Metálica
f) Church Sé
g) Passeio Público
h) EMCETUR
4
3 5
7
6 8
Images: Google Images
2 Match the touristic places from question 1 to what a tourist can do there:
a) At ___________________ they can enjoy beautiful neoclassic architecture.
b) At ___________________ they can buy a wide range of different souvenirs from the state.
It’s a three floor building.
c) At ___________________ they can buy a wide range of different souvenirs from the state.
d) At ___________________ they can enjoy the beautiful architecture as well as see local
theatrical presentations.
e) At ___________________ they can see theatrical presentations, movies, eat or drink at
the many bars and restaurants in the nearby area. The can also visit the museums with
modern and traditional pieces.
f) At ___________________ they can sunbathe.
g) At ___________________ they can have lunch at a very green and beautiful area.
h) At ___________________ they can enjoy the sunset.
30
COMMUNICATION MODEL B: Dragão do Mar is the right place to
go if you want to visit a museum with
1.01 3 Listen to the conversation and circle ___________, _____________ and
the pictures with the things suggested: ___________ pieces. The Center also
offers _________ rooms as well as a
_____________.
A: It sounds great. How about the
souvenirs?
B: Mercado Central is a great choice.
It’s a three floor building full of
handcrafts from all the state. It’s not
far from Dragão do Mar and you can
have lunch at Passeio Público which
is a historical ___________ area
across from the ____________.
A: Thank you very much. Your
suggestions seem to be great.
B: I’m sure you’ll have a lot of fun.
Images: Google Images
LANGUAGE FRAMEWORK
MODAL CAN
4 Answer the questions according to the (Go back to CLUE 1, page 69)
dialogue:
6 Look at the places below and say the
a) What does the tourist want to do? activities you can do in each of them:
_______________________________
_______________________________ a b
b) What three places are suggested?
_______________________________
_______________________________
c) Does the tourist seem to be satisfied
with the suggestions?
c d
_______________________________
_______________________________
Images: Google Images
1.01 5 Listen to the conversation again and
complete with the missing words:
A: Excuse me, can you please help me?
We would like to visit some of the
touristic destinations Fortaleza has
to offer. What do you suggest me
ROLE PLAY
visit? 7 In pairs, follow the tips and Role Play
B: Fortaleza is full of great places to a situation in which the guest asks for
visit as well as things to see. What’s suggestions on places to visit and the
your _____________? hotel employee suggests as well as
A: Well, we are interested in art and we gives information on what to do in each
also want to buy ___________. place. Follow the dialogue model.
Go to Portfolio 4, on page 101.
31
UNIT
13 Things to do in the city
WORDLIST COMMUNICATION MODEL
1 Match the words or expressions to the 1.01 3 Listen to the conversation and check
pictures: the pictures that express what the
receptionist advises the tourist to do
a) buy souvenirs
in Fortaleza or the nearby area:
b) take a tour
c) ride a donkey
d) eat typical food
e) dance forró
f) laugh in a commedian show
g) see a play
h) see a film
1 2 3
4 5
6 7 8
Images: Google Images
Images: Google Images
2 Where can a tourist do the things
mentioned in question 1? Ask and 4 Answer the questions according to the
answer the questions in pairs. Follow dialogue:
the model:
a) Where is the tourist?
Ï Ð Ñ Ò Ñ Ó Ô Õ Ö × Ø Ù
_______________________________
Ú Û
Ø Ü Ñ Õ Ý Ò
Ú Þ
_______________________________
Û
Ø Ó Ô Õ × Ø Ù à Ð Ñ á Ô à
b) What does the receptionist say about
â
Ñ Ý Ò Ý Õ Ð Ô ã Ô ä Ñ Ý Ò Ô å Ô Ò æ
the place the tourist is in?
_______________________________
_______________________________
32
c) Which places did the receptionist LANGUAGE FRAMEWORK
advise the tourist to go?
_______________________________
SHOULD
_______________________________ (Go Back to CLUE 1, página 155)
_______________________________
6 Read the tourists’s wishes below. Give
advice using SHOULD:
1.01 5 Listen to the conversation again and
complete the spaces: a) A: I’d like to taste a typical beverage
from Ceará.
A: Excuse me, I’m here for the first time B: You ___________ ___________
and I’d like some ______________ caipirinha.
about things I can do while in the
city. b) A: I’d like to see a cultural
presentation from Northeast.
B: Sure! You are in one of the most B: _____________________________
______________ areas of Ceará. In _____________________________
Fortaleza as well as in the nearby
cities you can go to the ___________ c) A: I’d like to go to a show of a famous
and enjoy the ______________. Brazilian singer.
B: _____________________________
A: Where can I buy ______________? _____________________________
B: Well, there are many places
d) A: I’d like to wear some typical
specialized in typical souvenirs
Brazilian clothes.
such as the shops down Monsenhor B: _____________________________
Tabosa Avenue or the stalls on _____________________________
Feirinha da Beira Mar.
A: I would also like to try the ROLE PLAY
______________ food of the area.
7 Think about your own city or other city
B: You should go to the Tapioqueiras, in your area. Where can tourists...
then.
A: Is there anything we can only do in City:
Fortaleza or in the nearby ... buy souvenirs:
______________?
... eat typical
B: Of course! Only in our area can you food:
____________ the famous “jumento”
... dance:
or donkey, if you prefer. If you like
nightlife, our ______________ have ... see a cultural
presentation:
the best forró in the world. The best
place to enjoy it is at Pirata Bar. 8 In pairs, Role Play a situation in which
you are a tourist or a receptionist.
A: I’ve heard about that. I love forró!
Folow the instructions:
B: One last piece of advice is to attend
Tourist: Ask for advice on places to go to do the
a Cearense Comedy show, you’ll
things in question 7.
______________ a lot.
Receptionist: Give advice on places in your city
A: Thank you very much! or nearby area.
33
UNIT
14 Explaining an itinerary
WORDLIST
1 Match the verbs to their explanations:
meet 1. to go and meet someone or something that you have arranged to
take somewhere in a vehicle.
leave 2. to take someone to a place in a car, usually without getting out of
the car yourself.
drop off
3. to come together in order to talk to someone who you have
return arranged to see.
4. to stay in one place because you expect or hope that something will
wait happen.
5. to go away from a place.
pick up
6. to sit on an animal, especially a horse, and control its movements
ride as it moves along.
7. to control a vehicle so that it moves somewhere.
drive 8. to go back to a place where you were earlier.
Adapted from: www.macmillandictionary.com
2 Match some of the verbs from question COMMUNICATION MODEL
1 to the pictures below:
1.01 3 Listen to the conversation and draw
the clocks with the times mentioned in
the conversation. Then write the time:
ç è é ê ë ì í î ï ì î ð
Images: Google Images
34
4 Complete the schedule with the C: Why?
information from the conversation: A: We’ll _________ the beach at 4
because we’re coming back to Ponte
TIME ACTIVITIES dos Ingleses to applaud the famous
sunset.
8:00
B: It seems to be a great day for me.
ñ ò ò ó ô õ ó ö ÷ ø ò ó ù ò ù ô ó ò ú û
C: For me, too.
8:30
A: Great!
9:40 ü
ò ý þ ò û û û
LANGUAGE FRAMEWORK
10:00 FUTURE WITH BE GOING TO AND WILL
11:20 (Go back to CLUE 2, pages 9 and 26)
12:00
6 Complete the sentences with BE
GOING TO or WILL:
4:00 ü
ò ý þ ò û û û
a) A: What __________________ (we/do)
tomorrow?
B: We __________________ (go)
1.01 5 Listen again and complete the
to the city center and buy some
dialogue:
souvenirs.
A: May I have your attention, please?
b) A: __________________ (we/have)
B: Yes.
time for shopping?
A: Good morning! My name is Gilberto
B: Sure!
Alves, I’m your guide today. Today we
are going to _________ _________ c) A: What’s the tolerance time to leave
_________ in Fortaleza. the hotel?
B: What’s the itinerary? B: The bus _________________ (wait)
A: Well, the bus is _________ you up for 10 minutes.
at 8 o’clock at the hotel entrance. d) A: How long ______________ (we/stay)
Please, be punctual as the bus won’t at the beach?
_________ more than 10 minutes. B: 3 hours for lunch time.
It will _________ us off at Museu do
Ceará at 8:30.
B: How long will we be _________ at the ROLE PLAY
museum?
7 In pairs, choose from the Itinerary
A: An hour. The bus will be _________ schedules below and Role Play a
until 9:40. Then you are going to situation in which there is a tourist and
take it to Iracema beach where we’ll guide. The tourist asks questions and
see the statues of Iracema and the the guide explains the itinerary:
beach.
C: Will we have time to take pictures 12:00 Meet at the hotel hall.
and walk a bit at the beach? 12:30 Leave the hotel by bus.
A: Sure! The bus will _________ us off 13:30 Arrive at Tapioqueiras.
at the first statue at 10 and it’ll 15:30 Leave Tapioqueiras.
_________ us up at the second 16:30 Arrive at the hotel.
statue at 11:20.
08:00 Meet at the hotel hall.
B: Where are we going to have lunch? 10:00 Drop off at the Monastery.
A: At the beach. We’ll _________ to 12:00 Have lunch at the Monastery.
Futuro beach at 12 and enjoy it until 14:30 Return to Fortaleza.
4 o’clock. 16:30 Arrive at the hotel.
35
UNIT
15 Making travel arrangements
WORDLIST
1 Match the words to some of the pictures below:
a) flight
b) departure 1
c) arrival
d) airplane
e) stopover
f) book 2
g) fare
h) tax
i) round trip
j) bus
4
3
5
Images: Google Images
2 Match the other words from question 1 to the definitions below:
To buy tickets, or to arrange to have or use something at a particular time in the future.
A journey through air or space in a vehicle such as a plane.
An amount of money that you have to pay to the government that it uses to provide public
services and pay for government institutions.
The money that you pay for a journey.
COMMUNICATION MODEL
1.01 3 Listen to the conversation between a customer and a travel agent and complete the table
with the information required:
Origin of flight:
Destination:
Date:
Airline:
Price:
Images: Google Images
Number of people:
Time of flight:
36
4 Read the sentences below and check LANGUAGE FRAMEWORK
(A) for customer and (B) for travel
QUESTIONS WITH HOW, WHAT
agent, according to who said the
expressions: AND WHERE
a) Please, give me your details. 6 Complete the questions with HOW,
b) Any stopovers? WHAT and WHERE:
c) How many adults? a) _______________ would you like to
d) How about airport taxes? go, Sir.?
e) What date? b) _______________ much is the ticket?
f) How much? c) _______________ date would you
like to travel?
1.01
5 Listen to the converstaion and
complete with the missing words: d) _______________ many adults will
A: I would like to ________ a ________? be traveling?
B: Where to, ma’am? e) _______________ about taxes? Are
A: To Juazeiro do Norte. they included?
B: One way or ________ ________? f) _______________ is the stopover?
A: ________ ________, please.
B: What date?
A: August 20th. ROLE PLAY
B: Let’s see. From Fortaleza to Juazeiro 7 Think about a trip and complete
do Norte. Avianca has a great price. the table below with the required
information. In pairs, customer and
A: How much?
travel agent, Role Play the same
B: R$ 300 per person. situation as in question 3.
A: It sounds great. How about ________
taxes? Origin of flight:
B: All included.
A: How long is the ________? Destination:
B: An hour.
A: Any ________? Date:
B: No.
Airline:
A: Can I ________ now?
B: Of course! How many adults?
Price:
A: Three adults and a child.
B: There’s a ________ at 12 o’clock.
Is that right? Number of people:
A: Great!
B: Please, give me your details. Time of flight:
A: Sure.
Go to Portfolio 5, on page 102.
37
UNIT
16 Dealing with complaints
WORDLIST 2 Complete the sentences with the
suitable words in the table below:
1 Match the pictures to the sentences
based on the words in bold: questions ▪ movie ▪ park
a bathroom ▪ broken
a) The television in my room doesn’t
work. I wish I could see a _________.
b) The receptionist is not friendly. She
b didn’t answer my _________.
c) The _________ is very dirty. Also, the
shower is _________.
d) The parking lot is full. I wonder where
c I should _________ my car.
COMMUNICATION MODEL
d 1.01 3 Listen to the dialogues and complete
the table:
Dialogue 1
In the first dialogue the guest’s complaint was
e about:
__________________________________
The guest ‘s request was:
__________________________________
f The receptionist said:
__________________________________
Images: Google Images
Dialogue 2
In the second dialogue the guest’s complaint
was about:
The room: Is too small. __________________________________
The food: Is very bad. I love eating The receptionist said:
delicious dishes __________________________________
The bottle of wine: Tastes like
vinegar.
Dialogue 3
The room service: Hasn’t brought us
the two cups of orange juice we’ve In the third dialogue the guest’s complaint
asked. was about:
The air conditioner: Doesn’t work. I __________________________________
can’t stand this heat anymore. The receptionist said:
The message: Nobody gave it to us. __________________________________
38
1.01
4 Listen to the dialogues again and LANGUAGE FRAMEWORK
complete the missing words:
USES OF ‘THE’
Dialogue 1
(Go back to Clue 2, Unit 28, page XX)
A: May I help you?
B: Yes. The ______________ doesn’t work. 6 Complete the sentences with THE
Could you send someone up here to fix it? when necessary:
A: What’s your ______________ number,
please? a) I didn’t have _____ time to book a
B: 404. room in Seatle.
A: I’m sorry ______________. I’ll send b) Complaints must be controlled by
someone up right away. _____ hotel owner.
B: Thank you! c) _____ guest wasn’t satisfied with
_____ hotel services.
Dialogue 2 d) We are going to travel in _____
A: Can I help you, Sir? February.
B: Yes. There’s a ______________ my
room.
ROLE PLAY
A: Don’t worry. We can solve it in a couple
of ______________. What happened? 7 In pairs take turns being a guest or
B: The sink is leaking in the __________ a receptionist and respond to the
and the room is too small. following complaints:
C: Alritght Sir, I’ll check on it and call you
back. But I can tell you in The room I’m in is extremely small.
Complaint:
______________ that you can cancel the I want to move to a new room now.
room and move to another one. Apology:
Dialogue 3 Action:
A: Is there something wrong? The food is terrible and the
B: Yes. The bathroom is dirty and there’s Complaint:
service is very slow.
no hot ______________.
Apology:
A: I’ll send ______________ to check it.
B: Also, the food was terrible last Action:
______________. The room I’m in is a mess I haven’t
A: I’ll also check our ______________ in Complaint:
ever seen such a dirty room.
the restaurant right now.
B: Okay, thanks! Apology:
Action:
5 You’re in hotel on vacation so make full Complaint:
The room service hasn’t brought us
sentences complaining about: the sandwiches we’ve asked for.
a) The Internet access: Apology:
_______________________________ Action:
b) The uncomfortable room: The television doesn’t work. I
Complaint:
_______________________________ would like to see a film.
Apology:
c) The food: Action:
_______________________________
Complaint: The bathroom is dirty
Example
d) The television: Apology: I’m extremely sorry
_______________________________ Action: I’ll send the chambermaid up to clean it
immediately.
39
UNIT
17 Making suggestions
1 3
WORDLIST
2
1 Match the expressions or words to the
pictures :
a) large room 4
6
b) comfortable bed
c) barber shop 5
d) reception with concierge assistance
Images: Google Images
e) boutiques
f) pool
2 Make suggestions using the COMMUNICATION MODEL
vocabulary from question 1:
1.01 3 Listen to the dialogue and write TRUE
or FALSE:
What about...? ▪ Why don’t...?
You could... ▪ It would be nice... a) Before leaving the hotel the guest
makes some suggestions.
b) The first suggestion was about the
a) _______________________________
hotel service room.
_______________________________
c) The receptionist told him
b) _______________________________ she would take notes about all
suggestions.
_______________________________
d) The hotel has a free airport shuttle
c) _______________________________ service.
e) The guess refuses to leave his
_______________________________
bags with the porter.
d) _______________________________
_______________________________ 1.01 4 Listen to the dialogue again and fill in
the blanks with the right words:
e) _______________________________ A: Did you enjoy your __________ with us?
_______________________________ B: Yes, very much. However I would like to
make some __________. May I ?
f) _______________________________
A: Sure. Carry on, Sir.
_______________________________ B: How about a barber shop or some
__________ in the hotel. Stores and
beauty salons are very attractive for
Example: __________. I want my hair cut.
It would be nice if the hotel had A: Oh, I’m going to take note about your
boutiques to go shopping in and suggestions. I’ll talk to our __________
rooms with more comfortable beds about them. By the way, there’s a barber
to have a good night of sleep. shop down the street in front of the
drugs tore It’s not far from here.
40
B: Before I forget, a __________ inside the c) About the hotel services:
hotel is another great suggestion, in my _______________________________
view. The city is very hot and when the
__________ gets really hot it’s nice to d) About the front desk clerks:
take a dip in the pool. _______________________________
A: Thanks for your __________
suggestions, Sir. LANGUAGE FRAMEWORK
B: You’re welcome! I need to get to the SIMPLE PRESENT
__________, now. I have a __________
that leaves in about two __________. (Go back to Clue 1, PAGE 27)
A: We have a free airport __________ 7 Complete the sentences. Use the
service.
simple present in the correct verb
B: That sounds great, but will it get me to form:
the airport on __________?
a) Tracy ______________ to get to the
A: Yes, it should. The next shuttle leaves in
airport, now. (need)
10 minutes, and it takes __________ 20
minutes to get to the airport. b) The hotel ______________ a free
B: Fantastic! I’ll just wait in the __________ airport shuttle service. (have)
area. c) The guest ______________ things
A: If you like you can leave your __________ that can improve the hotel services.
with the porter and he can __________ (suggest)
them onto the shuttle for you when it d) The receptionist ______________
arrives. English fluently. (speak)
B: That would be __________, thank you.
A: You’re welcome! ROLE PLAY
1.01 5 Listen to the dialogue again and write 8 Make two lists. One of negative and the
the correct answers: other of positive things in the hotel:
a) Did the guest enjoy his stay in the hotel? Positive things Negative things
_______________________________
b) What suggestions did the guest
make to the receptionist?
_______________________________
c) Why did the guest suggest a pool in
the hotel?
_______________________________
d) What type of service did the 9 Role Play a situation in which the guest
receptionist inform the guest of? talks about the positive and negative
_______________________________ aspects in a hotel and gives suggestions
to improve the negative aspects. Follow
6 If you were a guest on vacation in the model in the dialogue:
a hotel think about suggestions to
Examples:
improve the services below:
Positive things: A large and comfortable
a) In the restaurant: bed and a room with a beautiful view.
_______________________________
Negative things: A small room and you
b) In the room:
are suffering through a summer without
_______________________________ air conditioner.
41
UNIT
18 Dealing with requests and enquires
WORDLIST 4 Complete the table according to the
dialogues above:
1 Match the pictures to the
Dialogue 1
requests and requirements:
a) How can I get a taxi? Kind of situation:
b) How can I get an extra towel The place where the
1 and sheets? person is going:
c) Can I have a few seconds, The time the person will
please? take to get tothe
d) Could you suggest a place on time:
restaurant? Dialogue 2
e) I’d like to make an
international phone call. The customer’s name:
f) I have some clothes to be The starter and main
2
cleaned. course that will be
served:
2 Complete the sentences. Use The food that the
customer will have
the world list from question 1. seconds:
a) How _____________? I want
Dialogue 3
to go to the shopping mall.
b) I would like to eat regional The guest’s question:
3
food. __________________? The guest’s room
number:
c) I want to talk to my wife. She
The receptionist’s
lives in another country so answer:
________________________.
d) This dessert is delicious. 1.01
5 Listen to the dialogues again and
_______________________? complete them with the missing
4
words correctly:
COMMUNICATION MODEL Dialogue 1
A: Good morning, Sir. Did you have a
1.01
3 Listen to the dialogues and _____________ night sleep?
mach the information:
B: Good morning. Yes, I did. By the way,
The guest would like to drink an how can I get a taxi? I have to go
orange juice. _____________.
The guest needs to go
A: There are some in front of the
5 downtown.
_____________.
The guest’s room number is 302.
The guest would like to get a B: How long do you think it will take to get
taxi. there? I need to get there in 30
The guest said that he has _____________.
never eaten a delicious steak A: I think it will take about 20 minutes to
and would like to have a few get there so, you are going to arrive on
seconds. _____________.
The guest asked for extra
6 B: Great!
sheets.
Images: Google Images
42
Dialogue 2 LANGUAGE FRAMEWORK
A: Good evening I have booked a table in
the _____________ of Trevor
FUTURE WITH WILL
B: Ah, yes Mr. Trevor, your table is over here (Go back to Clue 2, Unit 3, Page XX)
on the _____________.
A: Thank you.
7 Complete the sentences. Use will:
B: Are you ready to order your __________? a) The guest _________ for some extra
A: Yes, for starters I’d like the seafood pillows today. (ask)
salad. Then for the main _____________ b) We _________ probably _________
I’d like fillet steak with _____________ for dinner tonight. (not go out)
and an orange juice for drink. c) He thinks it _________ easy to find a
B: How would you like the steak? good hotel in this city today. (be)
A: _____________. d) I think I _________ a taxi to go
B: Here we are: the seafood salad, the downtown today. It’s too far from
steak well done and the _____________ here. (get)
juice. Enjoy your meal.
ROLE PLAY
Twenty minutes later:
B: Did you enjoy the meal, Sir? 8 In pairs, take turns. Create 2 different
A: Yes, _____________ was delicious. I situations:
have never eaten such a delicious steak,
can I have _____________ please? Situation 1: Making an international call phone
B: I’ll attend to that _____________. 1. The guest tells a receptionist that he A:
has to make an international call:
Dialogue 3 2. The receptionist asks where he is B:
A: Good evening ma’am. from:
B: Good evening. 3. The guest says his country and city A:
and asks her about the area codes
A: I have a _____________. How can I get
and about the digits he has to dial:
an extra towel and sheets?
4. The receptionist says that the B:
B: What’s your room ___________ ma’am? international code is 00 and that
A: 302 he should dial the operator code,
B: Don’t worry. I’ll attend to that number 1, which is the code from
the USA and the area code that
immediately.
you are going to call in the country.
A: That’s very kind of you. After that he can dial his phone
number:
6 Read the sentences below and give a 5. The guest is going to make a A:
phone call, according to the
suitable response:
information given. Thank the
a) Could you suggest a good restaurant receptionist for the help:
near here?
_______________________________ Situation 2: A hotel guest needs to get a taxi
b) How can I get a taxi? Does the hotel 1. Ask the receptionist how to get a A:
have taxi services? taxi near the hotel:
_______________________________ 2. The receptionist says the place B:
c) This dessert was delicious. Can I where you will find it:
have seconds, please? 3. Ask her how long it will take to get A:
_______________________________ to the nearest bank:
4. The receptionist says where the B:
d) I have to make an international nearest bank is located:
phone call. Do I have to pay a fee? 5. Thank the receptionist for the A:
_______________________________ information given:
Go to Portfolio 6, on page 103.
43
UNIT
19 Explaining things at a car rental
WORDLIST
1 Read the flyer below and name the pictures according to some of the class words in the text:
These are our most common cars avaliable:
CLASS VEHICLES DOORS OCCUPANCY
Economy Suzuki Swift, Hyundai Accent, Chevrolet Metro 2 2 adults, 2 children
Compact Ford Escort, Chevrolet Cavalier 2 or 4 2 Adults, 2 Children
Midsize Daewoo Leganza, Mazda 626 4 4 Adults, 1 child
Standard Size Nissan Altima, Pontiac Grand Am 4 5 Adults
Full Size Ford Taurus, Buick Century 4 5 Adults
Convertible Ford Mustang, Chevrolet Camaro 2 2 Adults, 2 Children
Premium Grand Marquis, Buick LeSabre 4 5 adults, 1 child
Luxury Lincoln Town Car, Buick Park Avenue 4 6 Adults
Minivan Chrysler Caravan 5 8 adults
Full Size Van Ford Full Size Van 15 Passengers 5 15 adults
1 2 3 4
Adapted from: www.carrentalexpress.com/tips/vehicle-types-rental-tips | Images: Google Images
COMMUNICATION MODEL 3 Complete the table with information
from the dialogue:
1.01 2 Listen to the dialogue and say which
cars the Rental Staff offers: Customer:
Car 1: ____________________________ Type of car:
Car 2: ____________________________
Car brand:
Rental Cost:
Insurance:
Extra:
Mexico Vacations
Total:
44
1.01
4 Listen to the dialogue again and Customer That will be R$ 500 plus
complete it with the missing words: R$ 100 insurance plus
R$ 60 for the child’s
Rental Staff Good morning, Sir. How ___________. R$ 660
can I help you? total.
Customer I’d like to ___________ a Rental Staff It sounds great!
car. Customer Do you accept
Rental Staff Sure! What’s your name, ___________?
please? Rental Staff Of course! Give me your
Customer Samuel Brown. ___________, please.
Rental Staff Ok Mr. Brown. We still Customer Alright! What do you need
have a ___________ car to know?
and an ___________ car.
Customer What’s the difference?
Rental Staff A compact may has 2 or LANGUAGE FRAMEWORK
4 ___________ and it has MODAL VERBS MAY OR MIGHT
space for 2 adults and
2 children. An Economy (Go back to CLUE 2, Unit 4, page XX)
has 2 doors and the 5 Complete the sentences with MAY or
same space. MIGHT and the verbs in the box:
Customer How much are they?
not be rent ▪ need ▪ travel ▪ use
Rental Staff It depends on the car
___________ and the
___________ of days you a) I ______________ my credit card.
need it. b) We ______________ an extra seat.
Customer Well, I need the car for 5 c) Our family ______________ together.
days. d) The car ______________ before the
Rental Staff An Economy Hyundai weekend.
costs R$ 500 and
Compact Chevrolet is
R$ 550. That includes
ROLE PLAY
all the ___________ and 6 In pairs, complete the table below.
unlimited milage. Then practice giving car renting
Customer How about ___________? information. Folow the model in
You can have it for an question 2:
addition of R$ 20 a
day. It covers driver and Customer:
passengers.
Type of car:
Rental Staff We also need a special
seat for a child. How Car brand:
much will that be? Rental Cost:
Customer That will be R$15 per
Insurance:
day.
Rental Staff I’ll have the Hyundai, Extra:
then. Total:
45
UNIT
20 Explaining how things work
WORDLIST 3 What do the tourists complain about?
1 Write the words under the pictures: Dialogue 1: _______________________
__________________________________
a) cashier
b) line
Dialogue 3: _______________________
c) self-service restaurant
__________________________________
d) silverware (fork, knife and spoon)
e) napkin
f) plate 4 Check the questions that can be
answered based on the dialogues:
Does the salesperson give a solution
to the customer’s complaint in
dialogue 1?
What’s the restaurant’s name in
dialogue 2?
What does the customer eat?
1 2 What kind of restaurant is it?
Where was Mrs. Lampkin going in
the city center in dialogue 3?
What was she doing there?
Which tips does the receptionist give
Mrs. Lampkin?
1.01 5 Listen to the dialogues again and
3 4 complete them with the missing words:
Dialogue 1
A: Excuse me, I’d like to pay for this item,
where do I go?
Images: Google Images
B: You should ________ in that ________
and pay at the ________.
A: Do I have to wait in that long ________?
5 6 B: I’m afraid so.
COMMUNICATION MODEL Dialogue 2
2 Listen to the dialogues and number A: Welcome to La Delícia ________.
1.01
the pictures accordingly: B: Thank you! What do we do?
A: First you take a plate and follow that
line. You can help yourself of any of the
________ displayed.
B: So, this is an all-you-can-eat restaurant?
A: Not really. It’s a ________ restaurant.
The price depends on your ________
weight. At the end of this line you weigh
your ________.
Images: Google Images
46
B: Where is the ________? 6 Complete the sentences with the verbs
A: The person who weighs your plate will from the box in the most appropriate
give them to you. form:
B: Thank you very much!
have ▪ go ▪ do ▪ wait ▪ travel
Dialogue 3
A: Good morning Mrs. Lampkin, how was it a) I thought of ___________ back to the
in the city center? city center so I could buy what I have
B: Well I liked the ________ ________ but I forgotten.
hated coming back by bus. b) We would prefer ___________ my
A: What happened? breakfast at my hotel to ___________
B: It feels so disrespectful. First, it’s hard for my food in a long line.
to make a bus stop for you even when
c) I hate ___________ by bus.
you wave at them. Then, when you finally
get on a ________ there are no vacant d) Our staff is specialized in
seats, without mentioning that the bus ___________ a great service.
drivers drive very fast. I wouldn’t call it a
safe trip.
A: I’m sorry to hear that, ma’am. Our ROLE PLAY
________ ________ is something that
our government has to work on very 7 In pairs, take turn being a salesperson
hard still. and a customer, a restaurant
B: Is it always that bad? receptionist and a customer. Follow
A: Not always. If you want to catch a bus the tips below and Role Play the
next time, the first thing you have to situations:
know for sure is the time the bus passes
at that stop and know when rush hour Situation 1:
is. If you do that you won’t spend a lot of The customer wants to buy some souvenirs
time waiting and won’t be in a crowded
bus for sure. CUSTOMER
B: Thank you very much. Decide on the souvenir and ask where the store section
where you can find it is. Ask where you can pay for your
items and complain about having to waiting in a line.
SALESPERSON
LANGUAGE FRAMEWORK
Give the directions to the cashier. Apologize for the line
GERUNDS AFTER PREPOSITIONS and kindly say that there is nothing you can do about it.
AND CERTAIN VERBS
Situation 2:
I. When writing after certain The customer doesn’t understand how it works to
prepositions (in, at, with, of, for, about), order food in a self - service restaurant
you must add -ING.
CUSTOMER
Model: Without mentioning that the bus drivers Ask for information on how you can order. Ask for plates,
drive very fast forks, knives and spoons. Ask where you can pay. Ask for
the price.
II. Also after certain verbs (like, finish, RESTAURANT RECEPTIONIST
hate, love, prefer etc.) you should use Show the line to the food and say that he/she can help
verbs in the -ING form. him/herself to whatever he/she wants. Say he/she has to
weigh the plate. Show where the silverware is. Show the
Model: I hated coming back by bus. cashier and explain how it works to pay for food at self-
service restaurants.
47
UNIT
21 Explaining rules
WORDLIST
1 Match the words to the pictures:
a) You mustn’t smoke here. 1 2
b) You must turn off your mobile.
c) You need to fasten your seatbelt.
d) You can’t eat here.
e) You can’t enter this room.
f) You shouldn’t make any noise.
g) You mustn’t take pictures.
3 4
5 6 7
2 Which places would you find the signs COMMUNICATION MODEL
from question 1? Number the places
below: 3 Listen to the dialogue and say which
places the conversations take place:
at the theater Dialogue 1: _______________________
at the cinema __________________________________
at the museum
Dialogue 2: _______________________
on the bus
__________________________________
on the plane
at the hotel room Dialogue 3: _______________________
in a coference room __________________________________
at the restaurant kitchen
Dialogue 4: _______________________
at the mall __________________________________
48
4 What is the problem in each dialogue. ROLE PLAY
Explain it below:
6 In pairs ask if you can do things in
Dialogue 1: each one of the places:
__________________________________
__________________________________ Student A asks for permission.
__________________________________
Student B permits or prohibits.
__________________________________
__________________________________ At the theater
Dialogue 2:
__________________________________
__________________________________
__________________________________
__________________________________
At the cinema
__________________________________
Dialogue 3:
__________________________________
__________________________________
__________________________________
__________________________________
At the museum
__________________________________
Dialogue 4:
__________________________________
__________________________________
__________________________________
__________________________________ On the bus
__________________________________
LANGUAGE FRAMEWORK
MODALS TO EXPRESS PROHIBITION
5 Read the sentences and circle the
ones that express prohibition: On the plane
a) I’m sorry, but you can’t park here.
b) You mustn’t touch the painting.
c) After the checkout time you may not
stay in your room, I’m afraid.
d) You don’t need to call us to ask for
room service in the morning. Images: Google Images
Go to Portfolio 7, on page 104.
49
UNIT
22 Taking restaurant bookings
WORDLIST c) Lunch is served from 11am
to 2pm.
1 Match the pictures to the words d) The customer’s name was
or expressions: not mentioned in the dialogue.
a) free tables
b) a table for… three, four, five Dialogue 2
1 a) The customer would like to
c) book a table
book a table on Friday night.
d) fully booked
b) The restaurant will be fully
e) dinner
booked on Saturday evening.
f) lunch
c) The customer needs a
reservation for five.
2 Complete the sentences with
words in the box: d) The customer doesn’t
2 accept the changes.
booked ▪ first ▪ fully
serve ▪ close ▪ table 4 Fill in the blanks with the correct
words according to dialogues 1
a) They __________ lunch from and 2:
twelve o’clock to 2.00 p.m. Dialogue 1
b) I have a table __________ for A: Good afternoon, I’d like to make
3
the twelfth of May. a ______________. What days do
c) The new restaurant opens on you open?
the __________ of July. B: We open from ______________ to
d) We would like to book a Saturday.
__________ for three on the A: And what ______________ do you
twenty-second of June. serve lunch?
B: We serve lunch ______________
e) We __________ at four o’clock 11.00 a.m. to 2.00 p.m.
in the afternoon. 4
A: Perfect! I’d like to book a table for
f) The restaurant is __________ six ______________ at 1 o’clock
booked. There aren’t free on Friday the 12th of
tables today. ______________, please.
B: So that’s a ______________ for
six at 1.00 p.m. on Friday the
COMMUNICATION 12th of December. What name is
MODEL it, please?
5
A: Merion. M - E - R - I - O - N.
1.01
3 Listen to the dialogues and B: Thank you. We look forward to
write T (true) or F (false): seeing you on ______________
Dialogue 1 the 12th.
a) The restaurant opens from Dialogue 2
Monday to Friday. A: Good evening, The
b) The customer would like a ______________ Bridge. What
table for six. 6 can I do for you?
Images: Google Images
50
B: I would like to make a reservation on At what time do you need the table
Saturday ______________, please. for?
A: Yes, certainly. How many is it for? Table for five at half nine this
B: I would like a ______________ for five, Saturday.
please.
Okay. Could you tell me your name,
A: I’m sorry, but we are fully ______________
please?
on Saturday evening. Maybe we can
change the day? Right, A table for five at half past
B: Is ______________ evening fine? nine this Saturday. We look forward
A: Yes, it is fine. What ______________ do to seeing you Mr. Kildare.
you want to serve dinner? Nick Kildare.
B: 8:30 would be best. Thank you!
A: Yes, I have a table for ______________
at 8:30, on Sunday evening
B: Thank you. LANGUAGE FRAMEWORK
A: We look forward to seeing you. PREPOSITIONS AT/ON
B: Thanks!
(Go back to Clue 1, Page 47)
1.01 5 Listen to the dialogues again and 7 Complete the sentences below.
complete the information required in Use AT or ON:
the table below:
a) I’d like to book a table for six people
Dialogue 1 at one o’clock ____ Saturday.
The day of the table b) I would like to have dinner ____ 9:30.
reservation:
c) I’d like to book a table for three
The customer’s name: people ____ one o’clock ____
Tuesday.
The time the dinner
will be served: d) We usually have dinner ____ 9.00
The last expression in ____ Sundays.
the dialogue:
Dialogue 2 ROLE PLAY
The name of the 8 In pairs, choose one of the situations
restaurant: below and talk to your partner.
The date of the Take turns:
reservation:
Situation 1
The reason for the day
change: The customer would like to make a reservation for three
The time and the day on Friday the 12th of January but the there’s a problem.
Problem: the restaurant is fully booked.
the dinner will be
served:
Situation 2
6 Put the sentences in the right order The customer would like to make a reservation on Sunday
evening. There are free tables and he can make his
and create a dialogue:
reservation normally.
I’d like to book a table for five for
Saturday night. Situation 3
Half past nine.
The customer had a problem at work. Problem: he was
Premier restaurant. How can I help running late and didn’t want to lose his reservation.
you?
51
UNIT
23 Serving in the bar
WORDLIST
1 Match the pictures to the words:
a) an order 3
b) a waitress
2
c) a bar
d) a beverage
e) a snack 1
f) a waiter
g) on the rocks 5 7
h) a nakpin
Images: Google Images/Freedigitalphotos
4 6
8
2 Match the words from question 1 to COMMUNICATION MODEL
the correct meanings:
1.01
3 Listen to dialogue and match the
is a drink.
sentences with the person who said
is a request for food or drink in a them:
restaurant or hotel.
Waiter Customer
is food eaten between meals.
Certainly sir, I’ll get that
is a staff member in charge of a)
straight away.
taking orders and serving food and
Certainly, here are some
beverages (male).
b) peanuts and some
is a piece of cloth or absorbent paper chips, and a napkin.
used at the table to protect the
clothes or wipe the lips and fingers. c) What can I get for you?
on ice.
Do you have any
is a place in an establishment where d)
snacks?
people go to get a drink (especially
I’d like a whiskey on the
alcoholic drinks). e)
rocks.
is a staff member in charge of
taking orders and serving food and f) Here you go, Sir.
beverages (female).
52
4 Why did the customer come to the bar? A: Thanks, sir.
B: So how long have you worked at this
a) Because he is alone in the city and _____________?
wants to drink and eat something. A: It’s been about two _____________
b) Because he had a busy day and now. I love this job. My sister works
wants to relax. as a waitress and she loves her
c) Because he usually goes to the _____________ too.
same bar every single day. B: Good to hear that.
5 Choose the right word to make the
sentence sound correct: LANGUAGE FRAMEWORK
a) I’ll take a gin and soda: PAST TENSE OF THE VERBS
1. à la carte.
(Go back to CLUE 1, pages 163 and 187)
2. on the rocks.
3. on the side. 7 Complete the sentences. Use the past
tense:
b) These snacks are:
a) Fred _____________ us to go to a bar
1. delicious.
next his house last night. (invite)
2. boiled.
3. sauce. b) Jane _____________ me to drink
something last Friday. (call)
c) I hate alcoholic: c) The same waitress _____________
1. food. me in this bar last weekend. (serve)
2. beverage.
3. seafood. d) The waiter _____________ very tired
and _____________ the bar earlier
d) French fries is a: last Saturday. (be/leave)
1. food.
2. snack.
3. dessert. ROLE PLAY
6 Listen to the dialogue again and 8 In pairs, organize the sentences
1.01
complete with the missing words: and create a dialogue. Use other
expressions if necessary:
A: Hello! Good _____________, Sir.
What can I get for you? a) I’ll have an orange juice / a coffee /
B: I need something _____________ I a coke / a glass of red wine
mean I’d like a whiskey on the rocks. b) What would you like to drink? /
A: Certainly sir, I’ll get that _____________ What are you having?
away. How was your day, Sir? c) Would you like ice with that?
B: Well, I have a busy day. I had to walk d) Are you being served?
all over town to go to _____________. e) No ice, please. A little ice, please.
I’m really tired, I need to _____________. Lots of ice, please
A: I’m sorry to hear that, sir. Here’s your f) We are being served thanks.
_____________. That should help.
B: Do you have any _____________? Example:
A: Certainly, here are some A: What are you having?
_____________, some chips, and a B: I would like to drink a coke.
napkin. A: Would you like ice with that?
B: Thanks. These snacks seem
_____________. B: Lots of ice, please.
53
UNIT
24 Taking a food order
WORD LIST
1 Match the pictures to the words:
a) starters
b) drinks
c) main course 1 2 3
d) dessert
e) sandwiches
f) menu
4 5 6
Images: Google Images
2 Match column A with B:
Column A Column B
Starters a) Coffee, tea, soft drinks, coke, root beer
Sandwiches b) Chicken soup, green salad, chowder soup
Main course c) Spaghetti, fried chicken, salmon, tilapia with cherry salsa
Desserts d) Ham and eggs, vegetarian, cheeseburger, grilled cheese
Drinks e) Banana split, baked apple, vanilla cream pie, gelatin
COMMUNICATION MODEL
1.01 3 Listen to the dialogue and write T (true) or F (false):
a) The customer would like a table for a couple.
b) In the restaurant, the tables are fully booked.
c) The waiter says his name to the customers.
d) The customer would like to order a seafood recipe.
MSN
4 Write in the table the required information according to the dialogue above:
a) The time of the meal:
b) The starter that will be served:
c) The type of meal that will be served:
d) The dessert that will be served:
e) The type of beverage:
54
1.01 5 Listen to the dialogue again and LANGUAGE FRAMEWORK
complete it with the missing words:
GENITIVE CASE (’S)
A: Good afternoon. How can I help you
(Go back to Clue 1, Unit 9, Lesson 2, Page XX)
_________?
B: I’d like a table for _________, please. 7 Complete the sentences. Use the
A: Right this _________. Here you are. genitive case:
B: Thank you. Can I have a _________?
a) I’m going to my __________________
A: Here you are. My _________ is Ryan. tomorrow night. (uncle/restaurant)
I’m your waiter today. Would you like
b) The __________________ is a French
to hear today’s specials?
teacher. (sister/waiter)
B: Sure!
c) __________________ is near my
A: Well our _________ is chicken soup house. (Suzan/restaurant)
and today’s main _________ is
d) My __________________ opens from
baked Salmon and chips.
Monday to Saturday. (mother/cafe)
B: Is the _________ fresh?
A: Yes, It is. Our _________ comes
straight our fishing vessels.
B: Alright, we’d like the _________ and ROLE PLAY
chips.
8 In groups take turns. Follow the tips
A: Would you like the starter _________? below:
B: Actually we’d like a _________ salad.
A: Great! Would you like _________ to Situation: You are a waiter/waitress in a
drink? restaurant. When people sit down at the table,
B: Two _________ of orange juice, give them, some menus and take their orders.
please. Serve at least 4 customers.
A: So, that’s a green salad, Salmon
and _________ and two glasses of 1. Welcome the customers
orange juice.
B: Yes, that’s right. 2. Give menus
A: Here is your food. Thank you and 3. Tell the customers the specials of the day
enjoy your _________.
B: Thank you! Before I forget we’d like 4. Take their orders
_________ cream pie for dessert, 5. Ask what the meal was like and if they
please. want something to drink or dessert
A: Alright, Sir. after the meal.
Freedigitalphotos
B: Before _________ how about a
coffee?
Name
A: No, thanks!
6 Complete the table with the required Food
information. The first is done as an
example:
Drink
1. 2.
a) drinks ÿ
b) main course 1. 2. Dessert
c) starters 1. 2.
Comments
d) sandwiches 1. 2.
Go to Portfolio 8, on page 105.
55
UNIT
25 Describing dishes
WORD LIST
1 Match the pictures to the words: 3
2
a) raw fish
b) steak: well done 1
c) steak: medium rare
d) fried chicken
e) boiled meat
f) fried fish
5 6
4
Images: Google Images
2 Complete the sentences. Use the vocabulary from question 1:
a) Japanese people usually eat ______________.
b) I like my steak ______________. I don’t like when blood is coming out of it.
c) My favorite seafood dish is ______________.
d) ______________ steak is the best for people who like meat almost raw.
COMMUNICATION MODEL
1.01 3 According to the dialogue, write in the table who said the sentences given:
a) The menu, please
b) Sure! The choice is yours.
c) Here you are.
d) We’ll have the steak and chips. Could we have chips instead of salad?
e) What’s Irish stew like?
f) This dish is made with lamb, potatoes, leeks and carrots. We can add extra flavor.
4 Complete the table according to the dialogue:
Two dishes mentioned by the waiter:
The dish the customer ordered was:
Before choosing the juice, his question was:
The juice that will be served:
The dessert that according to the waiter is
to die for:
56
1.01 5 Listen to the dialogue and complete LANGUAGE FRAMEWORK
the sentences according to the
DEMONSTRATIVE PRONOUNS:
dialogue from question 3:
THIS/THESE
A: A table ________ two please.
(Go back to Clue 1, page 21)
B: You can sit ________ this table, Sir.
6 Compete the sentences. Use THIS or
A: The ________, please.
THESE:
B: ________, here you are.
a) __________ restaurant serves food.
A: What’s Irish stew, ________? b) __________ customers are not
B: This ________ is made with lamb, satisfied with the food.
potatoes, leeks and ________. We c) __________ meat is not boiled. It is
still raw.
can add extra flavor.
d) __________ fish with rice and
A: How ________ steak and green potatoes is delicious.
salad, could we have chips instead of
salad?
ROLE PLAY
B: Sure! The ________ is yours. The
fried chicken is also a good choice 7 In small groups take turns being a
with rice and mash ________ or the waiter describing some dishes. That a
spicy seafood, stew with tomatoes look at the dialogue below to help you:
and lime.
Customer: Excuse-me could you explain the
A: These dishes sounds delicious but menu, please?
we have to make a ________. We’ll Waiter: Yes, of course.
have the ________ and chips.
Customer: What are the smoked salmon?
B: How would you like your Steak, well
Waiter: Well, this dish is a starter.
done or ________ rare?
Its ingredients include small
A: Well done. Medium rare is almost pancakes with smoked salmon
raw. I hate ________ food. There are placed on top. The pancakes are
some people who eat raw ________. served from flour, milk, and eggs.
Raw food is disgusting. For dessert I recommend you the
fruit salad with tropical ones, like
B: There are some ________ that come
mango, sapodilla, avocado and
here and they love raw fish. Well,
papaya.
anything to drink?
Customer: What’s shepherd’s pie?
A: Yes. Are the ________ fresh?
Waiter: This dessert is a traditional
B: Certainly, Sir. English dish it’s ingredients
A: Then, two ________ of apple juice, include mashed potatoes.
please. Customer: How about acarajé?
B: Anything else? Waiter: This dish is found in Brazilian
cuisine and its ingredients
A: After the meal we want a ________. include peeled black-eyed peas
What can you recommend? formed into a ball and then deep-
B: I recommend you eat a lemon fried in dendê (palm oil).
________ pie or a petit gateau.
These desserts are to die for! Make your choice: Describe a desert,
a main course or talk about the juices
A: Great! That’s all, thank you! and how they are made.
57
UNIT
26 Talking about wine
WORDLIST COMMUNICATION MODEL
1 Match the pictures to the words: 1.01 3 Listen to the conversation and choose
the correct alternative:
a) red berries 1
b) rosé 1. First of all the customer asks for a
c) aromatic table for:
d) citrus a) Two
e) white b) Five
c) It’s just for him
2
2. The waiter talks to the customer
3
about:
a) Beverages
b) Deserts
c) Regional food
4
3. The waiter said that:
a) Red wines are bitter that white
ones.
5 b) Red wines are a good choice for
Italian foods and meat dishes.
c) Red wines are hotter than any
other type of wine.
Images: Google Images
4 Complete the table according to the
dialogue:
a) Types of wines
2 Match the words from question 1 to mentioned:
the suitable meanings:
A very common characteristic, of red
wine b) Wines that are
Theses wines are a soft version a good choice
of the red wine. Most of them are for pastas and
actually produced from red grapes. meat dishes:
Term applied to wine with a
c) Types of
particularly distinctive aroma,
rose wines
especially when young.
mentioned:
One of the many types of fruit
flavors to be found in wine, including
grapefruit, lemon, pineapple and d) The
orange. customer’s
A good choice for fish (even salmon) choice:
crabs, shrimp and chicken dishes.
58
1.01 5 Fill in the blanks with the missing Customer You know a lot about
words according to the dialogue above: wine. Well, I think I’ll
have a white wine with
Waiter Hello, Sir. Can I help you?
the _______ _______.
Customer Oh, yes, a _______ for
Waiter Excellent choice!
one, please.
Waiter Okay, follow me, please.
6 Complete the sentences. Choose the
Customer Thanks! correct words in the box below:
Waiter Can I take your _______?
Customer I would like the _______ red ▪ sweet ▪ berries
menu. wine ▪ dry ▪ white ▪ oldest
Waiter Here you are, Sir.
a) Rose wine can be __________ or
Customer You have a great _______ __________.
of wine. c) The best wine is the __________.
Waiter Yes and I would like to c) Red wines are made from __________.
recommend the best d) __________ is a good choice for
ones. seafood.
Customer I really _______.
Waiter Well we have red wine.
This type of wine is a
LANGUAGE FRAMEWORK
good choice for _______ COMPARATIVE ADJECTIVES
meat _______. They are Go back to Clue 1, Page 133
sweeter than white wine
and hotter than rose 7 Make sentences with types of wine.
wine. Use comparatives. The first is done as
Customer How about _______ an example.
wine? a) Red wines are more expensive than
Waiter This type of wine is the white ones.
best choice for seafood. b) Rose wines _____________________
They are made from _______________________________
_______ grapes. c) White wines ____________________
Customer Are Italian wines really _______________________________
good? d) Dry wines ______________________
Waiter Yes, Italian wines are _______________________________
_______ between
medium sweet or
“abboccato” and sweet
ROLE PLAY
or “dulce”, appropriate 8 In small groups create a situation
for all situations. following the tips below:
Customer I know that Chile,
Argentina and _______ 1. One student is the waiter.
produce an enormous 2. The other students are the customers.
amount of wine.
3. Each group of customers comes into the class and asks
Waiter Exactly, and some of their waiter for a table, and the wine menu.
them are made from 4. The customers ask the waiter about the types of wines
black grapes and taste and about suggestions.
delicious You know which 5. The waiter talks about the differences between the
ones are expected to be red wine, white wine and the rose, the sweetest, the
_______ in the _______ driest and how to match food and wine.
before drinking. 5. The customer orders the wine and the food.
59
UNIT
27 Hotel staff
WORDLIST
1 Match the pictures to the words related to people who work in a hotel:
a) concierge
b) receptionist
c) hotel porter
Images: Google Images
d) maid
e) manager
f) bellboy 1 2 3 4 5 6
2 Match the definitions below with the vocabulary from question 1:
A man or boy employed in a hotel, to carry luggage and answer calls for service.
A woman or girl employed to clean and tidy bedrooms in hotels.
A staff member of a hotel who assists guests by handling the storage of luggage, taking
and delivering messages, and making reservations for tours.
A person employed in a hotel, to receive guests, and answer the telephone.
Someone who administrates the hotel.
A man who provides a variety of services to make sure the guests are comfortable and
content.
COMMUNICATION MODEL
1.01 3 Answer the questions according to the dialogues:
Dialogue 1: Dialogue 2:
a) What’s the customer name? a) What’s the hotel name?
____________________________________ ____________________________________
b) How long are they staying? b) To whom would the guest like to talk?
____________________________________ ____________________________________
c) How much is the room total charge? c) What’s the guest’s opinion about the hotel
____________________________________ services?
____________________________________
4 Complete the table according to the dialogues:
Dialogue 1
a) A person who will carry the guest’s luggage to the room:
b) The first question that was asked to the guest:
c) The total charge for the stay:
Dialogue 2
a) The place the guest would like to visit:
b) The hotel staff mentioned by the guest:
c) The guest’s opinion about the receptionist:
60
1.01 5 Listen to the dialogue again and write LANGUAGE FRAMEWORK
the missing words:
POSSESSIVE ADJECTIVES
Dialogue 1
Go back to Clue 1, Page 35
A: ___________ to Breeze Hotel. May I
help you? 7 Complete the sentences below. Use a
B: Yes, I would like to ___________, suitable possessive adjective:
please. a) (I) _________ husband and I want to
A: Did you make a ___________? talk the manager.
b) (You) I think you lost _________ room
B: Yes, I did. My name is Lewis
keys.
A: Yes, Mr. and Mrs. Lewis. A c) (They) _________ room service is
___________ room for five nights, is good.
that correct? d) (We) _________ room is very clean.
B: That’s right. How much is the total The maid cleans it every morning.
___________?
A: $500. Could I have your ___________
here? ROLE PLAY
B: Sure! 8 In pairs exchange ideas and complete
A: Thanks! Here are your room keys. A the charts:
bellboy will carry your ___________
Who are they?
to your room right now and a
___________ will clean and tidy the 1. I am a person who provides a 1.
room every morning. variety of services to make sure
the guests are comfortable and
B: I really appreciate it! satisfied in a hotel.
2. I have a good job. I am a 2.
Dialogue 2 person employed in a hotel, to
A: Excuse me, how can I make a receive guests, and answer the
reservation for ___________. I’d like telephone.
to visit some beaches. 3. I love my job. I am a person 3.
who assists guests by handling
B: Sure. You should talk to the the storage of luggage, taking
___________ a person who assists and delivering messages, and
guests and make reservations for making reservations for tours.
tours.
A: What ___________ will the concierge What are their functions in the hotel?
be here? 1. I am a maid: 1.
B: In a couple of ___________. By the
way I hope you are you enjoying your
stay.
A: Yes, I am, ___________ the manager, 2. I am a manager: 2.
the hotel service is great.
A: I’m glad to hear that.
B: Besides the ___________, the
bellboys and the hotel porter are 3. I am a bellboy: 3.
very friendly. Anyway the hotel staff is
perfect.
A: Thanks, you are so ___________.
Go to Portfolio 9, on page 106.
61
UNIT
28 Helping a tourist
WORDLIST 1
1 Match the words to the pictures:
a) a wallet
b) sunglasses
c) a passport
d) car keys
e) handbag 2
f) camera
COMMUNICATION MODEL
1.01 2 Listen to the dialogues and write what each
customer has lost:
3
Tourist 1: ___________________________________
Tourist 2: ___________________________________
3 Complete the forms below with information from 4
the dialogues:
First Name: ___________________________________
Last Name: ___________________________________
Dialogue 1
Room number: ________________________________
Lost item: ____________________________________ 5
Item description: _______________________________
Date Lost: ____________________________________
Location Lost: _________________________________
First Name: ___________________________________
Last Name: ___________________________________
6
Dialogue 2
Room number: ________________________________
Lost item: ____________________________________
Item description: _______________________________
Images: Google Images
Date Lost: ____________________________________
Location Lost: _________________________________
62
1.01 4 Listen to dialogue 1 again and c) He / swimming pool
complete below: _______________________________
_______________________________
Dialogue 1
Hotel Staff Good morning, how can I d) My wife / garden
___________ you? _______________________________
Tourist 1 I’ve ___________ my _______________________________
wallet.
e) I / elevator
Hotel Staff Can I ___________ some
_______________________________
details?
_______________________________
Tourist 1 Sure. What do you
___________ to know?
Hotel Staff What color is it? ROLE PLAY
Tourist 1 It’s a black wallet. 6 In small groups, a student is part of
Hotel Staff What was in it? the hotel staff and the others have lost
some items. Follow the dialogues in
Tourist 1 R$ 100 and some
documents. question 2. Complete the forms:
Hotel Staff Where and when do you a First Name: _________________________
___________ you
___________ it? Last Name: _________________________
Room number: _______________________
Tourist 1 Yesterday in the parking Lost item: __________________________
lot. Item description: _____________________
Hotel Staff Ok. What’s your name Date Lost: __________________________
and what room are you Location Lost: _______________________
in?
b First Name: _________________________
Tourist 1 Jean Russo. Room 407.
Last Name: _________________________
Hotel Staff Can you ___________ Room number: _______________________
here, please? Don’t Lost item: __________________________
worry. If your wallet is Item description: _____________________
___________ in, we’ll Date Lost: __________________________
___________ you. Location Lost: _______________________
Tourist 1 Thank you!
c First Name: _________________________
Last Name: _________________________
LANGUAGE FRAMEWORK Room number: _______________________
Lost item: __________________________
PRESENT PERFECT Item description: _____________________
Go back to CLUE 2, page 65. Date Lost: __________________________
Location Lost: _______________________
5 Think about things that can be lost
easily in the places given: d First Name: _________________________
a) I / bus Last Name: _________________________
Model: ! " # $ % & '
Room number: _______________________
Lost item: __________________________
b) She / room reception Item description: _____________________
_______________________________ Date Lost: __________________________
_______________________________ Location Lost: _______________________
63
UNIT
29 Giving advice
WORDLIST
1 Match the signs or pictures to the words:
a) map 3
b) seatbelt 1
c) flip-flops
d) street corner
e) parking lot 2
f) alcohol limit
5
6
Images: Google Images
COMMUNICATION MODEL b) Are there any streets drivers are not
allowed to drive?
1.01
2 Listen to the dialogues and check the _______________________________
subjects present in them: _______________________________
speed limit _______________________________
mobile phone
c) Are there any pieces of clothing that
documents drivers are not allowed to wear?
safety procedures _______________________________
emergency number _______________________________
clothes _______________________________
parking rules
d) Are there any places drivers are not
acohol limit permitted to park?
children in the car _______________________________
_______________________________
3 Answer the questions with information _______________________________
from the dialogues:
a) What’s the speed limit in Brazil? e) What’s the alcohol limit in Brazil?
_______________________________ _______________________________
_______________________________ _______________________________
_______________________________ _______________________________
64
1.01 4 Listen to the dialogues again and Dialogue 2
complete them with the missing Customer Can I _________ while
words: driving?
Dialogue 1 Rental Staff I’m sorry. You must not
drink while driving.
Rental Staff Here are the _________.
Customer Not even a small
Customer Thank you! I need some _________?
_________ about driving Rental Staff The _________ limit is
in Brazil. zero. So it’s best not to
drink a drop.
Rental Staff Ask whatever you want.
It’ll be my pleasure to Customer It’s a pity! Do you have
any specific _________ to
answer.
give me?
Customer What’ the _________ Rental Staff Yes, while driving in the
limit in Brazil? city, keep windows and
_________ locked. It’s
Rental Staff 120 km in _________
safer.
and 60 km in _________
areas. Customer What if something
happens to the
Customer Do I need to carry my _________?
driver’s licence with me? Rental Staff Bring the car back or call
us.
Rental Staff Sure, as well as the
_________ documents.
Customer Are there any streets it’s
LANGUAGE FRAMEWORK
not okay to drive on? ZERO CONDITIONAL
Rental Staff Not really. Never forget to 5 Complete the sentences with the
_________ a seatbelt. a) If something ___________ to the car,
___________ us. (happen/call)
Customer Fine. Can you _________
me a map? b) ___________ the doors and windows
if you ___________ at night. (lock/drive)
Rental Staff Of course! Here it is! c) ___________ if you ___________.
(not drink/drive)
Customer Are there any legal rules I
must know before d) If you ___________ children with you,
_________? ___________ a children seat.
(take/rent)
Rental Staff Yes, you are not allowed
to _________ wearing ROLE PLAY
flip-flops and it’s not ok
to park in the streets 6 Think about other information and tips
near the street corners. tourists need to know about traveling
You should park at in Brazil. Ask questions according to
official _________ lots. the topic and give answers. Role Play
the situations:
Customer Thank you very much! I. Mobile phone
Rental Staff You’re welcome. Enjoy II. Emergency Number
your _________. III. Children in the car
65
UNIT
30 Offering help
WORDLIST 2 What first-aid procedures are more
appropriate to help a person in the
1 Match the words to the pictures: cases below?
a) fall Take pain medicine such as aspirin.
b) stomach ache The person should drink lots of
c) headache liquids. If necessary, apply cold cloth
d) cut to the head and make the person
e) dizziness rest.
Don’t move the person until you
make sure there are no serious
injuries.
Apply direct pressure to the injury
to stop the bleeding. Wash it with
running water and soap, and then
bandage it.
1 Make the person sit and stay still.
Avoid bright lights. Making the
person drink liquids can also help
with the sickness.
It it’s heartburn from a reflux
desease, take an antacid or acid
2 reducer.
COMMUNICATION MODEL
1.01 3 Listen to the dialogues and write down
the accidents or health problems the
guest report:
3 Dialogue 1:
__________________________________
Dialogue 2:
__________________________________
4 Fill in the table with the problems
4 and the procedures mentioned in the
dialogues:
Problem Procedure
1
Images: Google Images
5 2
66
1.01 5 Listen to the dialogues again and LANGUAGE FRAMEWORK
complete:
SHOULD
Dialogue 1
Go back to CLUE 1, page 155.
Guest Can you please ________
6 Read the problems in question 1 and
me?
the first aid procedures in question 2.
Hotel Staff What’s the ________? Give advice using Should:
Problem Advised procedure
Guest My wife has ___________
in the corridor and is not
( ) * + , ) * - . / ) 0 1 ) 2 3 0 , 3
fall 4
3 5 + ) / 6
able to stand up.
Hotel Staff Did you try to _________ stomachache
her?
Guest No, I didn’t. headache
Hotel Staff Good. Don’t do it. I’m
going to take my first cut
______ _______.
Guest Do you think it’s dizziness
necessary to call an
____________.
ROLE PLAY
Hotel Staff Let me see her first.
7 Role Play a situation in which one
Dialogue 2 student is the guest reporting an
accident on the phone andf the other
Guest Are you the medic? is the hotel first aider giving advice
on first aid procedures. Use dialogues
Hotel Staff Yes, I am. How can I from question 3 as a model:
_________ you?
Problem Procedures
Guest My son has __________
his finger with a knife. 1. burn
Hotel Staff Is it____________ very
much?
2. shock
Guest It is ___________, but not
very much.
Hotel Staff Please, apply direct ____ 3. food
poisoning
______to the injury while
I come with __________.
What is your room? 4. nosebleed
Guest Room 307.
Go to Portfolio 10, on page 107.
67
UNIT
31 Giving information
WORDLIST 1
3
1 Match the words
to the pictures: 2
a) music
b) cuisine
Images: Google Images
c) the arts
d) arts and crafts
4
e) amphitheater 5
2 Read the definitions below, match them to some of the pictures and name them with the
people they describe. Finally number them according to the words in question 1:
a) A __________________ is someone who prepares one of the most delicious foods of
the Brazilian Northeast. They generally prepare it in the streets of downtown, but
sometimes, it is possible to find centers where you can eat the most varied flavors.
b) A __________________is someone who plays the viola and sings improvised verses
about any subject.
Images: Google Images
COMMUNICATION MODEL
1.01 3 Listen to the dialogue and complete the table with the events descriptions mentioned:
Music Cuisine Arts
4 Check true (T) of false (F) for the statements below:
The tourist wants to know how to get to certain places in the city.
The tourist would like to have information about cultural events in the city.
The travel agent gives information about categories of events.
The travel agent doesn’t give information related to the events’ dates and times.
The travel agent gives the tourist two lists with restaurant and museum names.
68
1.01 5 Listen to the dialogue again and Tourist I love cooking.
complete it with the missing words: Travel Agent And for arts, apart from
Tourist Excuse me are there any the many historical
_____________________ museums the city offers,
events happening in the we also have a national
city this week? _________________ fair
in town. There, you will be
Travel Agent Sure, there will be many
able to see arts and crafts
events. What are your
from the many cities and
interests?
states of the country.
Tourist Well, I’m interested in
Tourist Great! Thank you very
_____________________,
much, I’m sure I’ll have
_____________________,
so much _____________.
____________________...
Travel Agent Have a great stay. If you
Travel Agent I think we have many
need any other help just
things for you to see.
__________________ us.
Tourist Good!
Tourist Thank you!
Travel Agent For a start, music.
Live music can be seen
at the university LANGUAGE FRAMEWORK
_____________________,
featuring Brazilian PRESENT CONTINUOUS
folklore music groups. Go back to CLUE 1, page 58
It’s a festival.
Tourist Interesting. That will give 6 Put the words in parentheses in the
me an idea about the correct place in the sentences below.
local ________________. Make the necessary arrangements
Travel Agent Going to a a) A music festival happening in the city. (be)
_____________________ _______________________________
restaurant that serves
tapioca and caipirinha and b) I am a cooking course on the
other kinds of food is what traditional food of Brazil. (do)
you need. Here it is a list _______________________________
of the best restaurants.
Tourist Are there any events on c) I bet is interesting to be a repentista. (it)
that ________________? _______________________________
Travel Agent Let me see... Yes, here
is the leaflet about a d) How are you going to stay? (long)
traditional cuisine course. _______________________________
ROLE PLAY
7 Think about the elements of “Patrimônio Imaterial” of your city or state has. A tourist asks
you for information on how to enjoy your city culture. Talk about an event and explain what
it is and how it works, as the tourist asks questions. Use the table to help you:
Category Some important artist or artist category Explanation
Music 7 8 9 8 : ; < = ; >
Cuisine
Dance
Artcrafts
69
UNIT
32 Selling tickets
WORDLIST
1 Match the words to
the pictures:
1 2 3
a) a concert
b) a film
Images: Google Images
c) a sightseeing trip
d) a play
e) a capoeira class 4 5
2 Read the folder of the events happening in a city and write the events’ names on top of
each paragraph:
Tuesday, June 22 Thursday, June 24 Friday, June 25 Saturday, June 26
You are invited to Experimental musical Learn how to defend Music festival at
have an exciting and theatrical group yourself using the park. Bands
experience. We with a background in Brazilian martial and musical
will take you Shakesperean plays, arts. It’s a vibrant groups show their
to see the city presents their composition of music performances
through different interpretation of and body movements live. A collection
eyes. We will see Othelo. Experience that is really taken of different music
all the historical a mixture of poetry, as dance instead of styles to match all
buildings. popular and martial arts due to audience tastes.
10:00 – 12:00 classical music and what brazilians call 9:00pm – 12:00pm
eternal Shakesperean “gingado”.
drama. 5:00pm – 6:00pm
Chess.com
8:00pm - 9:30 pm
COMMUNICATION MODEL
1.01 3 Listen to the dialogues and fill in the table with the required information:
Dialogue 1 Dialogue 2
Event
Day
Time
Number of tickets
Price
Way of payment
70
4 Check only the questions that can be Dialogue 2
answered based on the dialogues: A: Do you have ________ left for
How long does the play last? tonight’s ________?
What time does it finish? B: Sure! How many would you like?
Which row will the customer be A: Three, please.
siting in? B: We still have three tickets left. The
Can the customer pay for the concert last ones.
with credit card?
A: I’m lucky then. How much are they?
What time do the doors to the
concert open? B: R$ 90 in ________.
A: Great! Do you accept ________.
1.01 5 Listen to the dialogues again and B: Sure!
complete them: A: Here you are!
Dialogue 1 B: The ________ starts at 9:00pm
A: Excuse me, I’d like ________ for next but the ________ will be open at
Thursday’s ________. 7:30pm.
B: How many would you like?
A: Two, please.
LANGUAGE FRAMEWORK
B: Inferior or superior ________.
“S” IN THE SIMPLE PRESENT,
A: Inferior, please. How much do they
cost?
VERB BE, PLURAL AND
B: R$ 40 each.
GENITIVE CASE.
A: It sounds good to me. Do you accept Go back to CLUE 1, pages 10, 45 and 77.
________? 6 Write an apostrophe (’) where
B: We don’t, I’m afraid. Only ________. necessary:
A: It’s okay. Here you are. a) I would like to buy tickets for this
weeks concerts.
B: Thank you! The play starts at 8:00pm
but it’s strongly advised to arrive at b) Sarah travels every year to different
the ________ 30 minutes early. cities around Brazil.
c) Brunos a capoeira instructor.
A: We’ll be here at 7:30 then.
d) He gives classes on the schools
B: Here are your tickets. Your seats are
patio.
in row H.
ROLE PLAY
7 In pairs, pretend you are a customer
and a sales assistant. Choose an event
to buy tickets for. Follow the models
in question 3. Choose from the events
below:
1. capoeira class
2. art exhibit
lphotos
3. play
ta
4. concert
Freedigi
5. film
71
UNIT
33 Dealing with safety
WORDLIST
1 Match the expressions to the pictures:
go swimming ▪ go for a walk on the streets
go cycling ▪ go jogging ▪ go shopping
1 2 3
Images: Google Images
4 5
2 Where in your city or region is it possible to do the activities mentioned in question 1?
a) go swimming: ____________________________________________________
b) go for a walk on the streets: ____________________________________________________
c) go cycling: ____________________________________________________
d) go jogging: ____________________________________________________
e) go shopping: ____________________________________________________
COMMUNICATION MODEL
1.01 3 Listen to the dialogues and say which activities the tourist would like to do and the safety
procedures advised:
Dialogue 1 Dialogue 2
Activity
Safety procedures or rules
72
4 Check T (true) or F (false): LANGUAGE FRAMEWORK
The beach is polluted. PREPOSITIONS AFTER SOME VERBS
It’s dangerous to swim on the beach. 6 Complete the sentences with the most
There are trash cans at the entrance appropriate prepositions:
to the beach. a) Going ______ a walk is a way to learn
The tourist is advised not to go about the city’s customs.
downtown.
b) It’s dangerous to swim ______ this
The tourist must go shopping, too. beach.
5 Listen to the dialogues again and c) I’m going to travel ______ the
1.01
complete: mountains tomorrow.
Dialogue 1 d) There’s no problem to go jogging
A: Excuse me, is this ___________ safe listening ______ music.
to ___________ in?
B: Yes, it is. But don’t go very
___________, it can be ___________. ROLE PLAY
A: Thank you! Are there any other safety 7 In pairs, follow the tips below to create
regulations about this beach? a dialogue:
B: Yes, you should store your
___________ and leave it in the trash 1. Choose one of the activities from question 1;
cans that are close to the entrance. 2. Ask if it’s possible to do it in the city you
This is to keep the beach clean. are in;
3. Ask if there are safety rules to do that;
Dialogue 2 4. Say the safety rules.
A: I would like to go for a walk on the
streets ___________ and maybe go
___________ at the street market.
B: Well, don’t take any ___________
with you and don’t take much
___________. Also, take somebody
with you.
A: Does it mean the city center is
____________.
B: Not really, but there are many
___________ there and for safety it’s
best not to allow thieves to approach
you.
Youne
A: I understand.
Go to Portfolio 11, on page 108.
73
UNIT
34 Planing a social event
WORDLIST
1 Match the words to the pictures:
a) guest list
1
b) date and time 3
c) budget
d) decorations
e) invitation
2
f) caterer
g) DJ
7
5
Images: Google Images
2 Read the types of parties below and think about kinds of events these parties would
appropriately celebrate:
a) dinner party: __________________________________________________________________
b) reception: __________________________________________________________________
c) cocktail: __________________________________________________________________
d) cofeebreak: __________________________________________________________________
COMMUNICATION MODEL
1.01 3 Listen to the dialogue and complete the table with the information required:
Event
Number of guests
Date
Time
Decorations
Food
74
4 Check the only questions that can be A: I’d like very modern and elegant
answered with information from the ______________. By the way, can the
dialogue: party be in a place with garden and a
pool?
a) How old is the boy who is
B: Sure, our ______________ has the
celebrating his birthday?
perfect space for that. What would
b) What’s his name?
you like to offer your guests?
c) How many guests will be invited? A: First, some pastries, and then, a
d) How long will the party last? delicious ______________ cake. And
e) How much will the boy’s family pay drinks too. I thought of beer and
for that party? vodka.
B: No problem. For the cake we have
5 Answer the questions checked in the best ______________ in town.
question 4: Finally, would you like us to send out
the ______________ online or on
__________________________________
paper?
__________________________________
A: Online. I think it’s more
__________________________________
environmentally responsible.
__________________________________
B: Thank you! I’m going to send this to
__________________________________
our financial department and we’ll
send you a ______________ still
1.01 6 Listen to the dialogue again and today.
complete it: A: Good!
A: Excuse me, I would like to contract
your services to prepare an
______________. I would like to ask LANGUAGE FRAMEWORK
for a ______________.
B: We specialize in preparing the best RELATIVE PRONOUNS (WHICH,
social events in town. What sort of WHO, WHERE, WHEN)
event would you like to have?
Go back to CLUE 2, Unit 30
A: It’s a _____________ _____________
for my 18-year-old son. 7 Complete the sentences with the
B: How many ______________ would appropriate relative pronoun:
you like to invite?
A: 200 guests. a) Jason is the boy ________ is
B: When would you like the contracting the company.
______________ to be thrown? b) “The great Party Ever” is a company
A: Well, his ______________ falls on a ________ prepares all kinds of
Saturday which is the best day in my celebrations.
opinion. It’s the 15th of September.
B: September 15th, Saturday. What c) At the end of the year it’s ________
time? I’ll have to plan our trip.
A: Starting at 8:00pm and ending at d) I don’t know ________ the
12:00pm. celebration will be.
B: Since it’s a party for young adults,
would you like us to hire a
______________?
A: Of course. Here is a list of my son’s ROLE PLAY
favorite songs.
8 In pairs think of an event you would like
B: Great! Is there anything special you
to prepare and ask somebody to help
would like to use to decorate the
place? you. Follow the model in question 3.
75
UNIT
35 Receiving guests for an event
WORDLIST
1 Match the pictures to the words:
party ▪ food ▪ toilet ▪ guests ▪ band ▪ pool
1 2 3
Images: Google Images
4 5 6
COMMUNICATION MODEL
1.01
2 Listen to the dialogues and mark the correct alternative:
Dialogue 1
a) They are talking about a live show.
b) They are talking about a party.
c) They are talking about a holiday.
Dialogue 2
a) The guest would like to know how to get a taxi.
b) The guest would like to talk on the phone.
c) The guest would like to go to the toilet.
Dialogue 3
a) The guest didn’t like the band that was playing in the party.
b) The waiter will give the band contact to the guest.
c) The guest is talkling to hisgirlfriend.
76
1.01
3 Listen again the dialogues from question 2 and complete the tables according to the
required information:
Dialogue 1
a) The guest’s opinion about the decoration
b) The guest’s opinion about the food
Dialogue 2
a) The guest’s question
b) The place where the toilet is located
Dialogue 3
a) The country where the band comes from
b) The guest’s opinion about the party
4 Fill in the blanks with the missing
words according to the dialogues from
LANGUAGE FRAMEWORK
question 2:
ANYTHING/SOMETHING
Dialogue 1
A: The _____________ is beautiful, isn’t it? 5 Complete the sentences. Use
B: Yes. It is. The party _____________ is ANYTHING or SOMETHINGcorrectly:
cute.
A: That’s true. The _____________ is a) There’s _____________ spicy in my
delicious as well. food.
B: WI’m sure we’ll have a good
_____________. b) Would you like _____________ else?
c) Is there _____________ salty to have
Dialogue 2
A: Excuse me , I would like to know with the cocktail?
where the _____________ is.
B: Well, the toilet is next to the d) _____________ in the kitchen is
_____________ ma’am. rotten.
A: Thanks.
B: You’re welcome. If you need anything
else like drinks or some ROLE PLAY
_____________ talk to us.
A: That’s very kind of you. 6 In pairs, create a situation following
the tips below:
Dialogue 3
1. You work as a waiter and you were
A: Do you know anything about this
_____________ that is playing? contracted to work in an event.
B: Yes sir. They are from California and 2. Ask the guests if everything is fine and
I can get their _____________ if you about things that could be missing like
want to. drinks, appetitizers or something else.
A: They are very good at playing the
_____________ and the singer is 3. Help them giving directions about the
great. It’s a very lively party. places they are trying to find, like: the
B: Thanks sir. Every time people toilet, a place to make a phone call or how
contract our _____________ this to get a taxi.
band has been praised.
77
UNIT
36 Receiving feedback of an event
WORDLIST
1 Match the words to the pictures:
a) unkind waiter
b) receptionists badly dressed
c) insufficient buffet
d) lack of vacant seats
2
1
3
4
Images: Google Images
2 What problems from the ones mentioned above do you consider more irritating? Why?
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
COMMUNICATION MODEL
1.01 3 Listen to the conversation andwrite down the problems that are being reported:
Problem 1:
________________________________________________________________________________
Problem 2:
________________________________________________________________________________
78
4 Check T (true) or F (false): LANGUAGE FRAMEWORK
a) The company didn’t hire a DJ. REFERENCE WORDS
b) The person was not happy with
the party. 6 Read the dialogue in question 5 again
c) Only one kind of drink was and say which word is reffered to by
served. the pronouns below:
d) The person will have a payment a) it (line 3) ________________________
discount. _______________________________
_______________________________
1.01 5 Listen to the dialogue again and b) us (line 3) _______________________
complete it with the missing words: _______________________________
A: How did you like the ____________ _______________________________
Madam? c) that (line 6) ______________________
B: Very much but I have complaints to _______________________________
_______________________________
____________.
d) that (line 8) ______________________
A: Please do it. It’s this kind of thing
_______________________________
that helps us ____________ our _______________________________
____________.
B: Well, for a start, I said I would like a
DJ to ____________ my son’s favorite ROLE PLAY
____________ and that was not
7 In pairs, create an excuse for each of
what happened. The songs were not
the problems mentioned in question 1.
approved.
Write them down:
A: I really ____________ for that, a) _______________________________
madam. Is there anything else? _______________________________
B: Yes, the variety of ____________. I _________________________________________________
asked for Coke and juice but there _________________________________________________
was only ____________ for the
b) _______________________________
guests.
_______________________________
A: That should not have happened, I’m _________________________________________________
going to check what happened. We’ll _________________________________________________
give you a ____________ for that.
c) _______________________________
B: I really appreciate it. _______________________________
_________________________________________________
_________________________________________________
d) _______________________________
_______________________________
_________________________________________________
_________________________________________________
8 Role Play a situation in which one of
Love to know party
you complains about a problem during
a party and the other gives an excuse
and apologizes.
Go to Portfolio 12, on page 109.
79
UNIT
37 Taking phone calls
WORDLIST
1 Match column A with B:
Column A
a) Hello, good morning (good afternoon).
b) Can I help you?
c) Please, hold on the line.
d) Who is speaking / calling? / Who is this?
e) Can I take a message?
Plone4
Column B
Taking a message: ____________________________________________________
Asking for a name: ____________________________________________________
Taking a call: ____________________________________________________
Asking the caller to wait: ____________________________________________________
Making contact: ____________________________________________________
COMMUNICATION MODEL
1.01
2 Listen to the dialogues and write T (true) or F (false):
Dialogue 1: The caller is trying to book a room for two nights.
Dialogue 2: The caller would like to speak with the person who is in charge of the hotel.
Dialogue 3: The caller would like to speak to a person in room 704 to invite him to a live show.
3 Complete the tables with the required information:
Dialogue 1
a) The hotel name
b) The week day mentioned in this dialogue
c) The caller’s name
Dialogue 2
a) The receptionist’s name
The person to whom the caller would like
b)
to speak
c) The receptionist’s request
Dialogue 3
a) The hotel name
b) The room number mentioned
c) The message the caller would like to leave
80
1.01
4 Complete the spaces with the missing LANGUAGE FRAMEWORK
words, according to the dialogues
TAG QUESTIONS
above:
Go back to Clue 2, Unit 18, Lesson 1, Page XX
Dialogue 1
A: Good afternoon, _____________ 5 Complete the sentences. Use the
Hotel. Can I help you? correct tag questions:
B: Good afternoon. I’d like to book a a) I’m trying to contact Mr. Sullivan, but
room for _____________, please. he is very busy, ____________?
A: Who is calling? I mean can I have b) You called me yesterday night,
your _____________, please? ____________?
B: Noran. John Noran. c) The receptionists take calls all day
long, ____________?
Dialogue 2 d) The caller left a message,
A: Good _____________, Joe Kildare ____________?
speaking. Can I help you?
B: I would like to speak to Mr. Tompson,
the _____________. ROLE PLAY
A: May I ask who is _____________? 6 In pairs, take turns being a
B: Mrs. _____________ speaking. receptionist or a caller. Follow the tips
below:
A: Just a moment please. I’ll see if he is
_____________. Please hold on the
line 1. Someone answers the phone and asks if
he/she can help.
Dialogue 3 2. The caller requests to be connected to
A: The Merion Palace, _____________ someone else.
speaking, how can I help you? 3. The caller is told that the other guest is not in
B: Hello. Could I speak to the hotel at the moment.
Mr. _____________ in room 704, 4. The caller asks to leave a message.
please? 5. The caller leaves a message or asks other
A: Just a _____________ I’ll put you questions.
through. 6. The phone call finishes.
B: Thanks!
A: I’m sorry there’s no
_____________ from room 704. Can
I take a message for you?
B: Yes, please. My name is Ted Martin.
Please tell him there’s a
_____________ tomorrow morning at
eight o’clock.
Stephen Todd Photography
A: Certainly, sir. Your first name is Ted,
isn’t it?
B: Yes, it is.
81
UNIT
38 Taking telephone requests
1 2
WORDLIST
1 Match the pictures to the
expressions:
a) Can/could I reserve two parking
spaces?
3 4
b) Can/could I have a bottle of
wine?
Images: Google Images
c) Where can I change my plane
tickets?
d) I’d like to speak to the concierge.
2 Make sentences. Use the expressions below related with taking telephone requests:
a) Could I have ________________________________________________? (restaurant)
b) I’d like ______________________________________________________. (speak/manager)
c) Can I reserve ________________________________________________? (parking space)
d) Where can I change __________________________________________? (plane/tickets)
COMMUNICATION MODEL
1.01
3 Listen to the dialogues below and write down T (true) or F (false) for the following
statements:
a) In the first dialogue the guest asks for a bottle of wine.
b) In the second dialogue the guest will have a meeting early in the morning. He needs a
wake up call at 7.00 am.
c) In the third dialogue the guest is a businessman and he needs to book some parking
spaces.
4 Complete the tables giving information according to the dialogues above:
Dialogue1
a) The guest’s telephone request
b) The problem that happens on the phone
Dialogue 2
The time and week day in the dialogue
a)
mentioned
b) The guest’s telephone request
Dialogue 3
a) The guest’s telephone request
b) The reason for his request
82
1.01
5 Complete the spaces with the missing 6 Put the conversation in the correct
words: order:
Dialogue 1 My name is Mrs. Suzie Turner.
A: Hello. Room _____________, can I My pleasure, ma’am.
help you? Ok, Mrs. Turner, there’s a travel
B: Could I have a _____________ of agency opposite the hotel.
water please? ?
Excuse me, my aunt and I need to
A: Certainly, I’ll send change our plane tickets.
_____________ up. What’s the room Really? That’s great. Thank you for
number, please? your help.
B: Room 102. Who is calling, please?
A: _____________, can you speak up? I
didn’t understand.
LANGUAGE FRAMEWORK
B: No _____________ the room number VERB TO HAVE
is 102.
7 Complete the sentences with the
A: _____________! Now I can hear you
correct form of the verb to have:
very well.
a) I __________ to make a reservation
B: Thanks a lot!
in a restaurant for tonight.
Dialogue 2 b) She __________ a new job. She
A: Hello. I need a _____________ call works in the hotel next to my house.
for 7.00am on Friday morning. c) They __________ to make a call
B: Okay, that’s booked for phone to their relatives in Mexico.
_____________ at 7.00 am. Don’t d) He __________ a meeting today. He
worry! needs to book two parking spaces.
A: Thank you very much!
B: You’re _____________! ROLE PLAY
Dialogue 3 8 In pairs, Role Play the situation
following the tips below:
A: Hello. I’ve a business meeting
tomorrow and need to book six
_____________ spaces. 1. You’re a receptionist in a hotel and receive a
B: Who is speaking _____________? telephone call from a person from another
country.
A: My name is Mr. Collins and my
_____________ number is 709. 2. The person wants to book a room for five
nights and needs two parking spaces.
B: Okay, I’ll book them _____________
away. 3. The person also asks about the conference
A: Thank you! hall.
B: You’re welcome! 4. Take the phone call and give responses.
83
UNIT
39 Giving polite explanations
WORDLIST
1 Match column A with B:
Column A:
a) I would like to book a suite for tonight.
b) Can I speak to Mr. James in room 502?
c) Can I reserve a parking space please?
d) We’d like to book two tables for Friday lunch.
e) I would like to reserve a table for Sunday night.
f) Can I reserve a table for tonight, please?
Column B:
I’m sorry the car park is full today.
I’m sorry. We are only open in the evenings.
Unfortunately there’s no answer from room 502.
Images: Freedigitalphotos
I’m sorry, but we don’t have any tables for tonight.
I’m afraid we don’t have any suites available for tonight.
Unfortunately we are closed on Sundays.
COMMUNICATION MODEL
1.01 2 Listen to the dialogue and choose the correct alternative:
Dialogue 1
a) The hotel is full on the day before Saturday.
b) There’s no table free in the restaurant.
c) The hotel isn’t full this weekend.
Dialogue 2
a) The customer would like a table for tomorrow night.
b) The customer would like a table for three.
c) The customer would like a table but the restaurant is closed on Sundays.
Dialogue 3
a) The customer would like a table for tomorrow evening.
b) The customer would like a table for five.
c) The customer would like a table for tomorrow night.
84
1.01
3 Write down the missing words LANGUAGE FRAMEWORK
according the dialogues from
USED TO
question 2:
Go back to Clue 1, Unit 24, Lesson 1, Page XX
Dialogue 1
A: Can I book a _________________ for 4 Put the words in the right order to
make sentences:
Friday night?
B: I’m sorry but the _________________ a) used / I / eat / Italian / to / in / was
is full on Friday night. / younger. / I. / restaurants
_______________________________
A: How about next ________________?
_______________________________
B: I’m afraid we’re fully booked this
_________________.
b) sister / used / my / book / a / in /
A: That’s too bad! to / My / good / room /hotel / ago. /
years
Dialogue 2
_______________________________
A: I’d like to reserve a
_______________________________
_________________ for two, on
Sunday night.
c) cousin / used/ work/ to / in / a /
B: Unfortunately the ________________
restaurant / French / two / ago. /
is closed on Sundays.
months
A: Things _________________. I used to
_______________________________
come here on Sundays here ago.
_______________________________
B: That’s true!
d) to / Fred / used / eat / fries / was/
Dialogue 3
when / a / he / kid.
A: Do you have a table for
_______________________________
_________________ night?
_______________________________
B: Unfortunately we don’t have
_________________ left for tomorrow
night.
A: What a _________________! ROLE PLAY
5 In pairs, create situations according
to the tips below. Give polite
explanations:
1. You’re a manager and the guest would like
to book a room for the whole month, but the
hotel is fully booked.
2. You’re a receptionist and the customer would
like a table for six on the next holiday, but the
restaurant will be closed on that holiday.
3. You’re a hotel porter and the guest would like
two parking spaces. There’s only one.
Yeastar
Go to Portfolio 13, on page 110.
85
UNIT
40 Paying bills
WORDLIST 1
1 Match the pictures to the words:
a) Cash
b) Credit card
2
c) Write a cheque
d) Cheque book
e) Receipt
f) Pin
COMMUNICATION MODEL 3
1.01
2 Listen to the dialogues and choose the correct
alternative:
Dialogue 1
4
a) The customer was in a hotel bar.
b) The customer will be paying the bill with cash.
c) The customer didn’t pay the bill with cash.
Dialogue 2 5
a) The customer didn’t enjoy the meal.
b) The customer will pay the bill with a credit card.
c) The restaurant only accepts cash payment.
6
Dialogue 3:
Images: Google Images
a) The guest would like to check-in.
b) The guest couldn’t write a cheque.
c) The guest’s room number was 104.
3 Complete the tables with the correct information according to the dialogues above:
Dialogue 1
a) The place where the person is
b) The way the person is going to pay the bill
Dialogue 2
a) The question the customer asked the waiter
The thing that the waiter gave back to
b)
the customer
Dialogue 3
a) What the guest would like to do
b) Ways of paying mentioned
86
1.01
4 Complete the spaces with the correct A: The room was 102. Here’s the
words according to the dialogues from __________.
question 2: B: Did you use the __________ bar sir?
A: No, I didn’t.
Dialogue 1
B: The total comes to $452.21.
At a restaurant: A: Well I would like to write a check but I
A: Here’s your bill. forgot my __________ so I would like
B: Thank you very much. Is __________ to pay with Visa. Here’s is my card.
included? B: __________ here please. And thank
A: No sir, it isn’t. I hope you enjoyed you for staying with us.
your __________. A: There you go. Thanks
B: Everything was __________.
A: How are you paying?
B: I’m paying in __________.
LANGUAGE FRAMEWORK
Minutes later: AND / BUT
A: Here’s your __________ sir. Go back to Clue 1, page 28.
B: That’s OK, __________ the change.
A: Thank you!
5 Complete the sentences. Use AND or
BUT correctly:
Dialogue 2 a) I would like to pay the bill with my
At a restaurant: Visa, _________ I left it at home.
b) My friend _________ I would like to
A: How was the meal sir?
pay the bill in cash.
B: The meal was __________.
c) The customer would like to pay
A: Anything else?
the bill with Visa _________ the
B: Not really. Could I have my restaurant only accepts cash
__________, please? payment.
A: Sure. How are you __________? d) Julie _________ David had dinner in
B: Do you accept VISA or MasterCard? a fancy restaurant last night. They
A: We __________ both. Which one paid an expensive bill.
would you like to use?
B: Visa.
B: Of course. ROLE PLAY
A: Here’s your __________ and your
__________. 6 In pairs, create situations according to
B: Thank you! the tips below. Take turns:
A: Okay. Can you put in your PIN a) You’re a receptionist and the guest would like
number and then press enter? to check-out. He is going to pay the bill with
B: Of course. his credit card. Ask the guest to put in his PIN
A: Here’s your card and your number and then press enter. Give his receipt
__________. and show your concern about his return to the
B: Thank you! hotel whenever he gets the chance.
b) You’re a waiter in a restaurant. The
Dialogue 3 customer’s just finished the meal and asked
At a hotel: for his bill. Ask him how everything was and
if he wants anything else. After that ask
A: I’d like to check out __________.
him how he would like to pay the bill. The
B: Of course sir, could I have your room
customer says that he is paying the bill in
number and __________ key? cash and you can keep the change.
87
UNIT
41 Payment requirements
WORDLIST COMMUNICATION MODEL
1 Complete the sentences with the 1.01 3 Listen to the dialogues and match
words from the box: column A with B:
Column A
credit ▪ debit ▪ deposit
a) Dialogue 1
extra ▪ subtotal ▪ account
b) Dialogue 2
c) Dialogue 3
a) Karen has been charged an _______
$25 for asking for more pillows.
Column B
b) The guest paid a _______ of $ 200 The guest is checking out. There was
for his room before he arrived. a big mistake, as the front desk forgot
c) The hotel will _______ my account for to change his room number in the
$ 80 because my mother cancelled system when he moved to a double
my reservation too late. room. He received the wrong bill.
d) My brother paid for a double room but The customer is in a restaurant
they only had a single left. They agreed paying the bill. There were some
to _______ his account by $70. items the customer didn’t recognize.
The guest is checking out and has to
e) Before the tax, the _______ is $ 988.
pay an extra fee.
f) I had to check my _______ before
having lunch in this restaurant. I’m
4 Complete the table below according to
sure I’m going to pay an expensive bill.
the dialogues above:
2 Match the pictures to the sentences Dialogue 1:
from question 1: a) The guest
request
b) The guest
complaint
Dialogue 2:
1 2 a) Items mentioned that
the customer didn’t
recognize on his bill
b) The reason why the
customer will pay the
bill with credit card
3 4 Dialogue 3
a) The guest’s room
number
b) The reason why there
Images: Google Images
were a lot of items
the customer couldn’t
5 6 recognize on his bill
88
1.01
5 Complete the sentences with the A: There are a lot of items on this bill I
missing words according to the don’t _______________.
dialogues from question 3: B: Let me see. You’re right. This isn’t
your bill. The front desk forgot to
Dialogue 1 change your room number on the
A: Good morning. I’m in room 702 and _______________ when you moved
I’d like to _______________ my bill. to a _______________ room. I’m so
B: Good morning. Let me check, sorry for that.
_______________ 702... How are you A: No problem.
paying ma’am? B: Just a minute please.
A: I’m paying in _______________.
B: Ok, here you are. Minutes later:
A: Just a minute, I think there’s a B: Well, the manager corrected the bill.
_______________. I can’t believe A: Now it’s fine.
that I have to pay an extra $20 for
asking for more _______________.
B: I thought you had read the hotel
_______________ and regulations,
LANGUAGE FRAMEWORK
ma’am. PREPOSITIONS ON AND IN
A: I didn’t. But that’s ok Go back to Clue 1, page 47.
Dialogue 2 6 Complete the sentences. Use ON or IN:
A: Can I have my bill, please? a) There’s a mistake ____ my bill.
B: Here’s your _______________ sir.
b) The customer will pay the bill ____
A: Excuse me. I ‘m sure there’s a
cash.
mistake. There are a lot of
_______________ here. I didn’t have c) The manager forgot to change the
much juice or _______________. This guest’s room number ____ the
looks like too much. computer.
B: Oh! This isn’t your bill. It’s d) The customers will come back to the
_______________ sixteen’s. I’m sorry city ____ July.
for that. I’ll get the right bill for you.
A: That’s better. By the way I would
like to pay in cash but I didn’t check
my _______________ today so I’m ROLE PLAY
paying with my Visa credit card. 7 In pairs create a situation. Follow the
B: No _______________ sir. tips below:
A: Thank you.
B: You’re welcome. Please do visit next
_______________ and have very a) You’re a waiter in a restaurant.
wonderful night. b) The customer asks for the bill.
A: I will come back in _______________.
c) Bring the bill to the customer.
Dialogue 3 d) The customer complains about a lot of
A: Good morning. I don’t have much items on his bill that he can’t recognize.
time. I have to check out in ten e) Just apologize and say that unfortunately
_______________. there was a mistake.
B: Good morning. What’s your room
number sir? f) Come back with the correct bill and say
A: My room number is 804. that the mistakes won’t happen again.
B: Here’s your bill _______________.
89
UNIT
42 Checking out
WORDLIST
1 Match the pictures to the words:
a) Luggage
1 3
b) Bed
c) Pool
d) Wonderful view
e) Keys
f) Room 2
4
6
Images: Freedigitalphotos
COMMUNICATION MODEL
1.01 2 Listen to the dialogue and write T (true) or F (false):
a) The guest will pay cash.
b) The guest is leaving the hotel.
c) The guest’s wife was disappointed.
d) The beds were quite soft.
e) The room was very hot.
3 Put the sentences in the right order:
A: I’ll tell some friends and relatives to come here. This hotel is very nice.
B: That’s ok
A: Yes. We enjoyed our stay, and we loved the city. It’s a lovely city.
B: Did you enjoy your stay here?
A: I’ll pay with my Visa
B: I’m glad to hear that.
A: I want to check out. Here ismy room key.
B: That’s great! Let’s see. The bill comes to $37.50. How would you like to pay for that?
90
1.01
4 Fill in the blanks with the correct LANGUAGE FRAMEWORK
words according to the dialogue from
ADJECTIVE ORDER
question 3:
Go back to Clue 1, page 23.
Receptionist Good morning. Are you
____________ out now? 6 Put the adjectives in the right order:
Guest Yes, I’m sorry, I know I’m a) Bed (comfortable):
a ____________ minutes A _____________________________
late. in a hotel room is essential.
Receptionist No ____________. b) Views (wonderful):
c) Before leaving the room I looked
Guest You believe the through the window.
____________ hotel we What _________________________!
stayed in charged us for c) Hotels (great):
a late check out. I checked out early in the morning.
Receptionist Really? It ____________ Fortaleza has ___________________.
in some hotels. By the d) Stay (wonderful):
way, was everything I had a _________________________
satisfactory? at the Blue Ocean Hotel.
Guest The room was great . The
beds were very ROLE PLAY
____________ and the
room had a wonderful 7 In pairs complete the dialogue. Take
view turns being a guest checking out or
a receptionist. Talk to your friend and
Receptionist I’m ____________ you
choose in the box below the right
liked it.
words to complete the sentences:
Guest My wife was disappointed
that the ____________ again ▪ stay ▪ enjoyed ▪ quickest
wasn’t open this much ▪ key ▪ receipt ▪ shuttle
morning, though. fantastic ▪ go ▪ service
Receptionist I apologize for that. We
A: I’m leaving. Here is my ___________.
can’t get a ____________
B: Just one second, sir, and I’ll give you your
in any earlier than 9am. ___________. Here you
Guest Well we had a ___________.
____________ swim last A: Thank you very ___________.
night. B: Sir, did you enjoy your ___________
Receptionist Will you be putting this here?
on your ____________ A: Yes. The hotel is great. The room _______
____ is very good, and New Jersey itself is
card?
___________.
Guest No, I’ll pay cash. B: I’m glad you ___________ the city.
Receptionist OK. So the total comes A: Well I now need to get to the airport. I have
to $233.67, including a flight that leaves in about three hours, so
____________. what is the
___________ way to get there?
Guest Alright!
B: We do have a free airport
Receptionist The bellboy will carry your ___________ service.
____________. A: Sounds perfect!
Guest Thanks! B: I hope you’ll visit us ___________, sir.
Go to Portfolio 14, on page 111.
91
UNIT
43 Jobs and workplaces
WORDLIST
1 Match the words to the pictures:
a) cook
1 3
b) bartender
c) porter
d) receptionist
e) taxi driver 2
f) guide
g) maid
h) waiter
i) interpreter
j) recreation worker
7
k) janitor 5 6
l) salesperson
10
11 12
Images: Freedigitalphotos
1.01
2 Listen to people talking about what they do and circle the pictures and occupation names
in question 1.
COMMUNICATION MODEL
1.01 3 Listen to the dialogues below and write T (true) or F (false):
a) In the third dialogue the person works as a porter.
b) In the first dialogue the person is able to speak English.
c) In the second dialogue the person improves his French language talking to tourists.
d) In the fourth dialogue Tracy works in a restaurant at night.
92
4 Complete the table according to the Dialogue 4
dialogues above: A: Hey Tracy, your sister told me that
you are working in a __________.
Dialogue 1 B: Yes, I work as a __________ from
The person works as 6pm to 11 pm.
A: Do you work on the weekends too?
Dialogue 2 B: Not really. There are two __________
The language Joe who work on the weekends, so I can
speaks in his job rest a little after a hectic week.
Dialogue 3
The course that LANGUAGE FRAMEWORK
Jimmy finished
INDIRECT QUESTIONS.
Dialogue 4 Go back to Clue 2, Unit 17 Lesson 1.
Tracy’s job
6 Rewrite the sentences below in the
indirect questions:
1.01
5 Listen to the dialogues again and write a) Where is the Grand Hotel?
the missing words: Could you tell me where the Grand
Hotel is?
Dialogue 1
A: Your mother told me that you have a b) When does the course end?
new __________. _______________________________
B: Yes. I finished my English _________ _______________________________
two years ago and I work as a
__________. c) What time is it?
A: Awesome! Must be great to lead _______________________________
__________ on a journey. _______________________________
B: Absolutely!
d) Where is the nearest drugstore?
Dialogue 2 _______________________________
A: Joe, how are you? _______________________________
B: I’m fine. __________ what? I got a
great job.
A: __________? What’s your job? ROLEPLAY
B: I’m working in a hotel as a
__________. So I can improve my
7 In pairs, create situations according to
the indications below. Change roles.
English talking to tourists that come
to the hotel from other __________.
a) You’re a waiter in a restaurant. Receive the
customers, give them the menu and take
Dialogue 3 their orders.
A: Hello, Jimmy. Did you finish your
__________ course? b) You’re a receptinoist in a hotel. The
B: Yes and I ‘m working in a great customer is going to check in. Ask him all
__________ as a cook. the necessary information and give him
A: I was __________ if you can improve the form to fill out.
you English in your job? c) You’re a guide and you’re going to lead a
B: Sure! I can improve my English in the group to visit Guaramiranga. Introduce
hotel. Sometimes I talk to __________ yourself and talk about the advantages of
who come from foreign countries. visiting such a beautiful place.
93
UNIT
44 Applying for a job
1 Complete the CV using the information from the box:
a) Marschal
b) 85 4561 2347
c) November 15
d) State school of tourism and administration.
e) 21 December 1986
f) Intermediate English Language and Basic Spanish.
g) Mrs. Laureen Dubois, Hotel Manager.
h) Graemme Lynch
i) 45 California Street, Dionísio Torres, Fortaleza 60 432 106
j) 85 9654 4664
k) Course in Tourism and Hospitality. Undergraduate student of Tourism and Administration.
l) Receptionist at night at the Solar Hotel. One year experience as porter of the same hotel.
m) Hardworking, good with deadlines.
n) [email protected]
CURRICULUM VITAE
1. Surname
2. First Names
Freedigitalphotos
3. Address
4. Telephone Number
5. Mobile Number
6. e-mail address
7. Date of birth
8. Education
9. Qualifications
10. Work Experience
11. Skills
12. Personal Qualities
13. References
94
COMMUNICATION MODEL B: That’s fair ______________. Well I’m
reading your CV and we can offer
1.01 2 Listen to the dialogue and mark T you a better salary.
(true) or F (false): A: I’m ______________ to hear that.
a) The tour guide wants to get a job B: Can you start this ______________?
in another work field. A: Of course I can.
B: From now on you are one of our
b) The tour guide has a lot of work
hotel ______________.
experience, which is why he is
looking for a better salary.
c) The interviewer doesn’t show
any concern about the tour guide’s LANGUAGE FRAMEWORK
professional experience. PRESENT PERFECT WITH “EVER”
d) The tour guide tried to achieve his
goal and he did. Go back to Clue 2, Unit 8, Lesson 1, Page xx.
3 Complete the table. Use the 5 Complete the sentences. Use the
information required according to the Present Perfect of the verbs given:
dialogue above: a) ___________ you ___________ any
tourist from Japan in your city? (meet)
a) The mentioned b) ___________ John ever ___________
occupation as a waiter? (work)
b) Two foreign c) ___________ you ___________ any
languages foreign countries? (visit)
c) The document d) ___________ Mary ___________ for
that is being read a job as a receptionist? (apply)
d) Something that is
being offered
e) Time mentioned ROLE PLAY
in the dialogue
6 In pairs: Write down your own C.V.
1.01 4 Complete the spaces using the and give it to a friend that is going to
words according to the dialogue from help you to get a job in a prestigious
question 2: company where he is working at
the moment. Talk to him about your
A: I’m a tour ______________. I know
abilities and how you would be able to
that the hotel is looking for someone
improve its work team. Take turns:
who works in this ______________.
B: How long have you been working as a
Name: _____________________________
tour guide?
Adress: ____________________________
A: For about five ______________.
Tel. no: ____________________________
B: How many ______________ do you
Email: _____________________________
speak fluently?
Date of birth: ________________________
A: I can speak ______________ and
Education: __________________________
English fluently.
Qualifications: _______________________
B: How many ______________ do you
Work experience
have in this field so far?
Company 1: _________________________
A: Well, this will be my ______________
Position: ___________________________
job as a tour guide. I worked for
Company 2: _________________________
five years in a hotel around here.
Position: ___________________________
So I have good experience in my
Personal qualities: ____________________
profession and I’m looking for a
References: _________________________
better salary.
95
UNIT
45 The interview
WORLDLIST
1 Complete the form with the required information that will introduce yourself at a job
interview:
Home country: Qualifications:
Current or last job:
Reason(s) for leaving the job:
Ways to show evidence of your success:
Expectations about the job:
2 Match the picture to the correct situation:
a) Peter is talking to a friend on the phone.
b) Peter is doing his homework.
c) Peter is surfing on the Internet.
d) Peter is doing a job interview.
Freedigitalphotos
COMMUNICATION MODEL
1.01 3 Listen to the dialogue and fill in the form below:
Candidate name: ________________________________________ Age: ______________________
City of origin: ______________________________________________________________________
Graduation background: ______________________________________________________________
Experiences in the field: ______________________________________________________________
________________________________________________________________________________
96
1.01 4 Listen to the dialogue again and match A: Could you tell me a little about your
column A with B: ________________ background?
B: Yes, I graduated in Tourism in 2008.
Column A
After that I decided to get another
How are you today?
________________. I took an Event
Tell me something about yourself. course ________________. I finished
How about your work experience? this Event course in 2012.
Why did you leave your last job? A: I see. How about your work
________________?
We’re going to call you in about two
B: Well, I used to work in a hotel as a
days.
________________, in a restaurant
Did you have any trouble finding the as a chef, and my last job was in a
office? travel agency as a _______________.
A: Why did you ________________ your
Column B last job?
a) I used to work in a hotel as a
B: Because the ________________
receptionist , in a restaurant as a
agency has closed.
chef, and my last job was in a travel
agency as a guide. A: It happens.
b) Because the travel agency has B: You gave us your CV and we’re going
closed. to call you in ________________ two
c) No. I didn’t. days.
d) I’ll be looking forward to the next two A: I’ll be looking forward to the
days. ________________ two days.
e) I’m 25 years old. I was born in
Fortaleza.
f) I’m fine thanks.
LANGUAGE FRAMEWORK
SIMPLE PAST: NEGATIVE FORM
5 Write down the missing words Go back to Clue 1, Unit 23, Lesson 2, Page xx
according to the dialogue from
question 3: 6 Complete the sentences below. Use
the negative form of the simple past:
A: Good afternoon, please have a
________________. a) I spoke to the manager but I
_________________ to the guest.
B: Thank you. (speak)
A: How are you doing b) Kim _________________ he worked
________________? as a tour guide, two years ago. (say)
B: I’m fine thanks. c) I _________________ my English
A: Did you have any ________________ course that I started last year. (finish)
finding the office? d) I _________________ my job
interview, last week. I was sick. (not do)
B: No, I didn’t.
A: Good! Tell me ________________
about yourself. ROLE PLAY
B: I’m 25 years old. I was born in 7 In pairs, take turns being a interviewer
Fortaleza. I used to live in and a interviewee. Make questions
________________ and I was able to and give responses. You can follow the
improve my English talking to model from question 3.
________________.
Go to Portfolio 15, on page 112.
97
Portfolio 1
TEST YOURSELF
1 Which information do you have to ask the guest at the booking time? How do you ask
it? Make a list:
Things you ask How you ask them
1 @ A B C D E A F G H I J K L M A B C B A N A B O H G L P
2
3
4
2 Which questions would you have asked if your guest gave the responses below?
Questions Responses
1 For 4 nights.
2 L–E–E
3 I would like to stay in a single room, please.
4 No, thank you.
5 It’s 555 – 3257.
USEFUL LANGUAGE
3 Read the expressions and translate them into your own language:
a) Excuse me, are you Mr. Peterson? _________________________________________
b) Welcome to Fortaleza! _________________________________________
c) Let us start, then. _________________________________________
d) How can I help you? _________________________________________
e) Can I have your passport, please? _________________________________________
f) I’m sorry Ma’am. I’ll change that. _________________________________________
g) Enjoy your stay, Ms. Sulivan. _________________________________________
h) May I help you with your baggage? _________________________________________
SPEAKING PRACTICE
4 In groups follow the pictures below to create a situation based in what you studied in
lessons 1, 2 and 3:
a b c d
Images: Google Images
98
Portfolio 2
TEST YOURSELF
1 Let’s say you are a hotel receptionist. Write the hotel facilities that can be offered to
guests:
1 Q R S T U V W X W Y W Z [ W \ V X R ] Z ^ _ \ Z ` Z a V b U \ c Z d
2
3
4
5
6
2 In pairs take turns talking properly about the questions required:
Student A Student B
1. What is the first question you would ask for the 1. How would you ask the guest about the period
guest at the front desk? he would stay in the hotel?
2. How would you tell guests how to get to the room 2. How would you inform the guest of the floor
he/she booked? where there’s a restaurant and bar?
3. What facilities would be essential for the 3. How would you inform all the facilities the hotel
business traveller? offers to guests?
4. How would you inform the guest about the rooms 4. How would you ask the guest’s opinion about the
available? hotel?
USEFUL LANGUAGE
3 Rewrite the sentences below into Portuguese:
a) You need to fill out the form, please. ____________________________________
b) How many people is the reservation for? ____________________________________
c) Would you like a room with twin beds or ____________________________________
a double bed? ____________________________________
d) A bellboy will bring your bags up shortly. ____________________________________
SPEAKING PRACTICE
4 In small groups, review what you learned in lessons 4, 5 and 6. Create situations
according to the pictures:
Images: Google Images
Situation 1: A guest in a hotel Situation 2: A business man in a Situation 3: A guest in a hotel
making a reservation and asking hotel making a reservation and booking a room and asking for
for facilities. asking for facilities for business the hotel services.
travellers.
99
Portfolio 3
TEST YOURSELF
1 How would you answer the questions below?
Questions Responses
1 Can you describe the room to me?
2 Is there a safe?
3 What other facilities does the room have?
4 Where is the restaurant?
5 How do I open the door?
6 What’s the way to my room?
USEFUL LANGUAGE
2 Translate the sentences below to your own language:
a) Of course, sir, there’s full air conditioning. ____________________________________
b) Here’s an in-room safe so you can keep ____________________________________
your valuables. ____________________________________
c) Good morning, do you speak Portugese? ____________________________________
d) We are taking the elevator over there. ____________________________________
e) Can I show you other things inside? ____________________________________
f) The instructions are in the welcome folder. ____________________________________
g) Can I help you with anything else? ____________________________________
h) Do you need a taxi? ____________________________________
SPEAKING PRACTICE
3 Remember all the information you’ve learned in lesson 7, 8 and 9. In small groups,
create a situation in which:
a) There’s a guest who asks for room description and how things in the room work.
b) There’s a receptionist who describes the hotel and room facilities.
c) There’s a bell-boy who takes the guest to his/her room and explain how things work.
d) There’s a maid who helps the guest with his/her problems in the room.
Use the pictures below to help you:
Images: Google Images
100
Portfolio 4
TEST YOURSELF
1 Play a guessing game. Follow the instructions below:
a) Get into two teams.
b) Each team gives at least four pieces of information about the place without saying the
name of it.
c) The other team tries to guess the place.
d) Ask about 3 different places per team.
Model:
Team A: It’s a small place. People go there to eat. They are famous for their delicious hot drinks and snacks.
Team B: We think you are talking about a coffee shop.
Team A: Yes, it’s a coffee shop.
2 Which symbols below appear in the places you mentioned in question 1?
Images: Google Images
USEFUL LANGUAGE
3 Read the sentences below and rewrite them in Portuguese:
a) The restaurant is across from the elevator. ____________________________________
b) Go past the elevator and turn left. It’s at ____________________________________
the back of the building. ____________________________________
c) It’s on the ground floor, across from the ____________________________________
reception desk. ____________________________________
d) Well, that is the door to the fitness center. ____________________________________
e) The subway station is next to the market. ____________________________________
f) I’m sure you’ll have a lot of fun. ____________________________________
SPEAKING PRACTICE
4 Let’s say your school is a hotel. In two teams, ask where the places from question 1
are.
101
Portfolio 5
TEST YOURSELF
1 Write the words and expressions from the box in the correct column:
1. One way or round trip? 6. We’ll leave the beach at...
2. The bus won’t wait more than 10 minutes. 7. Take a tour.
3. Is there anything we can only do in 8. How many adults?
Fortaleza or in the nearby area? 9. Eat typical food
4. Please, give me your details. 10. The bus will drop us off at...
5. Buy souvenirs. 11. Where to?
Things to do in the city Explaining an itinerary Making travel arrengements
USEFUL LANGUAGE
2 Translate the sentences into Portuguese:
a) May I have your attention, please? ____________________________________
b) One last advice is to attend a Cearense ____________________________________
Comedys show. ____________________________________
c) Please, be punctual as the bus won’t wait ____________________________________
more than 10 minutes. ____________________________________
d) We’ll leave the beach at 4. ____________________________________
e) Well, there are many places specialized in ____________________________________
typical souvenirs. ____________________________________
f) Please, give me your details. ____________________________________
SPEAKING PRACTICE
3 In groups, think about the steps of a trip. Be a guest, customer, travel agent, guide.
Follow the tips below:
1. A customer is looking for information about a trip. Give as much information as you
can and respond to the customer’s inquiries.
2. The same customer is now a guest. He/She wants tips on what to do in the city. Advise
him/her on interesting things to do.
3. You are a travel agent. You are taking the guest to a tour around town. Explain the
itinerary to him/her. Answer questions he/she will ask you.
102
Portfolio 6
TEST YOURSELF
1 Match column A with B:
Column A Column B
a) Dealing with complaints The air conditioner doesn’t work.
b) Making suggestions How about some boutiques inside the hotel?
c) Dealing with requests and I need some extra towels.
inquiries The Internet is very slow. I have to send an
e-mail.
It would be nice if laundry and room service
were available 24 hours a day.
How can I get a taxi?
USEFUL LANGUAGE
2 Translate the sentences below into Portuguese:
a) I have never eaten such a delicious steak. ____________________________________
Can I have seconds, please? ____________________________________
b) We have a free airport shuttle service. ____________________________________
c) I would like to make some suggestions. ____________________________________
May I? ____________________________________
d) A pool inside the hotel is a good ____________________________________
suggestion. ____________________________________
SPEAKING PRACTICE
3 In pairs take turns being a manager or a guest. Follow the tips given:
1. Make believe that you are a manager in a hotel.
2. A guest complains about a television that doesn’t work and the air conditioner. It
works but the room isn’t cool.
3. Say that you are going to solve the problem immediately and ask the guest if
everything else is okay.
4. Ask about the possibility of getting some extra pillows.
5. Say that you’ll attend to that immediately.
6. Ask if you can make some suggestions to improve the hotel services.
7. Say that you are going to listen to the suggestions.
8. Make the suggestions that you have in mind.
9. Apologize for any inconvenience and say that you will take those suggestions into
account.
103
Portfolio 7
TEST YOURSELF
1 Put the words in the correct column according to the categories:
take pictures ▪ minivan ▪ cashier ▪ economy ▪ fasten seat belt
convertible ▪ napkin ▪ plate ▪ turn off mobile phone
Hiring a car Things at a restaurant Rules
USEFUL LANGUAGE
2 Match the YOU HEAR and the YOU SAY sentences accordingly:
Your hear You say
1 I’d like to rent a car. About 5 hours.
2 Do I have to wait in that long line? I’m afraid yes.
3 How about insurance? At 8 p.m. Have a safe journey. Madam.
You can have it for an addition of R$ 20 a day.
4 Do you accept credit cards?
It covers driver and passengers.
5 How long does the flight take? Of course! Give me your details, please.
What time is the bus expected to arrive at
6 Sure! What’s your name, please?
the destination?
SPEAKING PRACTICE
3 Choose one of the situations below and Role Play it:
Situation 1:
The customer needs to rent a car for a week. Ask and give as many details as possible.
Situation 2:
The customer is in the line to a nightclub and does not understand why she/he received a form with
products to be consumed.
Situation 3:
The visitor is at an art gallery and would like to take pictures.
104
Portfolio 8
TEST YOURSELF 1
2
1 Match the sentences to the
Images: Google Images
pictures:
a) I usually have a dessert after the
meal.
b) The restaurant is fully booked.
c) The waitress is taking a food order.
d) The waiter brings the menu to 4
the customer. 3
2 Complete the sentences with a suitable word from the box below:
hamburgers ▪ juice ▪ banana split ▪ shrimp
a) I love seafood. ___________________ is my favorite dish.
b) I have ___________________ almost every day for lunch.
c) My sister loves having ___________________ for dessert.
d) Nothing better than a pineapple ___________________ in the evening, watching a
good film at home.
USEFUL LANGUAGE
3 Rewrite the sentences below into Portuguese:
a) We serve lunch from 11.00 a.m. to ____________________________________
2.00 p.m. ____________________________________
b) So how long have you worked at this bar? ____________________________________
c) Thank you. We look forward to seeing you ____________________________________
on Friday the 12th. ____________________________________
d) Hello! Good evening, Sir. What can I get ____________________________________
for you? ____________________________________
e) What days do you open? ____________________________________
SPEAKING PRACTICE
4 In pairs talk to your partner according to the following situations. Take turns:
In the first situation you’re a waiter/waitress. The customer would like a table for six but the tables are
fully booked in the restaurant. You are supposed to talk to him/her and say that you are going to try to
solve the problem.
In the second situation you are a waiter/waitress and the customer would like to order a dish that is
missing in the menu that day. Be friendly and try to suggest something special.
In the third situation you’re the waiter/waitress in a bar. The customer complains that the the peanuts
served are awful and the drink is too hot. You should apologize. Say that you will open a fresh can of
peanuts immediately and will bring lots of ice.
105
Portfolio 9
TEST YOURSELF
1 Write in the chart below the people who work in a hotel and their functions:
Employee Function
1
2
3
4
5
6
2 Match column A with B:
Column A Column B
a) Hotel staff Aromatic
b) Wines Fried chicken
c) Desserts Manager
d) Main Dishes Apple pie
Citrus
Petit gauteau
USEFUL LANGUAGE
3 Rewrite the sentences in English into Portuguese:
a) Red wine is a good choice for pastas and _________________________________
meat dishes. _________________________________
b) A bellboy will carry your luggage to your room. _________________________________
c) I recommend you try the lemon meringue. _________________________________
This dessert is to die for! _________________________________
d) The receptionists, the bellboys and the hotel _________________________________
porter are very friendly. _________________________________
SPEAKING PRACTICE
4 Let’s practice. First revise what you’ve learned in lesson
25, 26 and 27. Then according to the pictures create the
following situations:
Situation 1: A customer in a restaurant asking the waiter about the
1
best main dishes and desserts. The waiter describes dishes and
desserts and reccomends some.
Situation 2: A customer in a bar and a waiter with a wine menu. The
waiter talks about the types of wines and recommends the the guests 2
try the perfect combination of wine and food.
Situation 3: A guest in a hotel talking to a receptionist about the hotel
services. Say that you recognize the hotel staff for their good services. 3
Images: Google Images
106
Portfolio 10
TEST YOURSELF
1 Based on the pictures, create sentences with the words and verbs below. Use the
Present Perfect:
a b c d
Images: Google Images
wear/sunglasses read/map drink/alcohol have/cut
a) ________________________________________________________________________
b) ________________________________________________________________________
c) ________________________________________________________________________
d) ________________________________________________________________________
USEFUL LANGUAGE
2 Translate the sentences into Portuguese:
a) Can I take some details? ____________________________________
b) Where and when do you think you lost it? ____________________________________
c) Yesterday in the parking lot. ____________________________________
d) Can you sign here, please? ____________________________________
e) Don’t worry. If your wallet is handed in, ____________________________________
we’ll call you. ____________________________________
f) Ask whatever you want. It’ll be my ____________________________________
pleasure to answer. ____________________________________
g) I’m going to take my first aid kit. ____________________________________
h) Please, apply direct pressure to the injury ____________________________________
while I come with bandages. ____________________________________
SPEAKING PRACTICE
3 In pairs, choose one of the situations below and Role Play it:
Situation 1:
A: You are a tourist and you want to do a cross country trip. You have children and you need information
on driving and safety procedures.
B: You work at a car rental and you give advice about driving procedures and other information needed
by tourist.
Situation 2:
A: You are a guest and someone who is with you has suffered an accident. Report the accident to
someone that works at the hotel. Ask for help.
B: You are the hotel medic. Ask questions related to the kind of accident and suggest some first-aid
procedures.
107
Portfolio 11
TEST YOURSELF
1 Match the words and expressions then create a sentence using the connections:
a concert go for a walk
music a sightseeing trip on the streets
arts a play go cycling
artcraft a capoeira class go jogging
anphitheater go shopping
a) ________________________________________________________________________
b) ________________________________________________________________________
c) ________________________________________________________________________
d) ________________________________________________________________________
USEFUL LANGUAGE
2 Translate the expressions below into Portuguese:
a) What are your interests? _________________________________
b) I think we have many things for you to see. _________________________________
c) Here is a list of the best restaurants. _________________________________
d) Have a great stay. _________________________________
e) If you need any other help just phone us. _________________________________
f) How many tickets would you like? _________________________________
g) We don’t accept credit, I’m afraid. Only cash. _________________________________
SPEAKING PRACTICE
3 In small groups, prepare the following situation to present to the class:
1. Customer goes to the information counter and asks about the events happening in town;
2. Receptionist asks about customer’s interests and lists the events in the categories of
interests;
3. Customer asks for details on a certain event mentioned;
4. Receptionist gives as many details as possible;
5. Customer goes to a sales person and asks about the tickets to the event;
6. Salesperson gives information on the event such as price, available seats, and
opening time.
7. Customer says the number of people that will go to the event;
8. Depending on the kind of event, customer asks about safety recommendations;
9. Salesperson gives the required recommendations.
108
Portfolio 12
TEST YOURSELF
1 Match column A with B: 2 Match the pictures to the
sentences from question 1:
Column A
a) Receiving guest for an event 1
b) Planning a social event
c) Receiving feedback of an event
Column B
A: How did you like the party sir? 2
B: Very much, but to tell you the truth I have
complaints to make.
A: How is everything here?
B: Well, can you bring us a soda with lots of
ice and some appetizers? 3
Images: Google Images
A: Can I help you, sir?
B: Yes. I would like to contract your services
to prepare my birthday party.
USEFUL LANGUAGE
3 Translate the sentences below into Portuguese:
a) We are specialized in preparing the best __________________________________
social events in town. __________________________________
b) Do you know anything about this band __________________________________
that is playing? __________________________________
c) I have complaints to make about this __________________________________
event. __________________________________
SPEAKING PRACTICE
4 In pairs, study lessons 34, 35 and 36 and create dialogues according to the
situations below. Take turns. Check the first example:
You: Welcome to the party.
Your partner: Thanks a lot.
a) Receiving guest for an event: You: I hope you have a good time tonight.
Your partner: I have no doubt about it.
b) Receiving feedback for an event:
c) Planning a social event:
109
Portfolio 13
TEST YOURSELF
1 Match column A with B. You are supposed to match the actions with the suitable
sentences:
Column A Column B
a) Taking phone calls. I’m afraid we are fully booked this month.
b) Taking telephone requests. Can I take a message?
c) Giving polite explanations. I’d like to speak to the concierge.
2 Match the pictures to the sentences:
a) There aren’t any tables available at the moment.
b) There’s no answer in room 404 so I’m going to take your message.
c) Unfortunately, the restaurant is closed on Sundays.
d) We have free parking garages and the hotel service is perfect.
1 2 3 4
Images: Google Images
USEFUL LANGUAGE
3 Translate the sentences below into Portuguese:
a) Who is speaking? __________________________________
b) You can change your plane tickets in the __________________________________
travel agency opposite the hotel. __________________________________
c) Unfortunately we don’t have a parking lot. __________________________________
SPEAKING PRACTICE
4 In pairs, create situations according to the tips below. Take turns:
1. The restaurant is closed on the holidays. Give a polite explanation to the customer.
2. The manager is busy and the guest would like to talk to him on the phone. Inform the
caller of the situation and ask if the person would like to leave a message.
3. A caller would like to talk to a guest in a hotel. There’s no answer in the guest’s room.
Talk to the caller and give explanations.
110
Portfolio 14
TEST YOURSELF
1 Match column A with B:
Column A
Checking-out
The Sydney Morning Herald
Payment queries
Paying bills
Column B
Situation 1
A: The bill, please.
B: Here’s your bill.
A: Do you take credit cards?
Situation 2
A: I’m leaving the hotel. Here is my room key and my Visa card.
B: Thanks. I’ll just print out your receipt, and then you’re free to go. Here you go!
A: Thanks. I’ll see you next vacation.
Situation 3
A: Could we get the bill, please?
B: Here you are sir.
A: I’m sorry, but there are several mistakes on my bill. We don’t drink alcoholic beverages
and they added two bottles of wine and two brownies. We don’t like desserts. I don’t
recognize these items.
USEFUL LANGUAGE
3 Translate the sentences below into Portuguese:
a) Good morning. Are you checking out now? __________________________________
b) Could I have my bill, please? __________________________________
c) Do you accept credit cards? __________________________________
d) I’ll get the right bill for you. __________________________________
SPEAKING PRACTICE
4 Study the lessons and in pairs create situations to improve your skills.
a) You’re a receptionist and the guest is leaving the hotel .
b) You’re a waiter and the customer would like to pay the bill.
c) You’re a manager and the guest complains about several mistakes on his bill.
111
Portfolio 15
TEST YOURSELF
1 Match column A with B:
Column A Column B
The person is a) A: Mary lost her job yesterday. I told her to surf on the Internet and read
talking about the newspaper ads online.
jobs and B: I think she is going to get a job soon. She is an excellent tour guide.
workplaces. A: I hope so.
The person is
b) A: How was your day?
looking for a
B: It was fine. I think I am going to get a new job. The person asked me
job.
a lot of things and I was very confident.
The person did
A: You must be proud of yourself.
a job interview.
c) A: Hey Annie, how are you doing?
B: I’m doing very well. Guess what? I got a new job.
A: What’s your job?
B: I’m a receptionist. I work directly with the guests when they first
arrive to the hotel.
USEFUL LANGUAGE
2 Translate the sentences below into Portuguese:
a) I’m Paul Lyn and I have a job in which I __________________________________
receive guests’ orders in a restaurant. __________________________________
b) I graduated in Tourism in 2008. After that I __________________________________
decided to get another degree. I also took __________________________________
an Event course online. __________________________________
c) I’m 25 years old. I was born in Fortaleza. __________________________________
I used to live in Ohio and I was able to __________________________________
improve my English talking to natives. __________________________________
d) I used to work in a hotel as a receptionist, __________________________________
in a restaurant as a chef, and my last job __________________________________
was in a travel agency as a guide. __________________________________
SPEAKING PRACTICE
3 Complete the table below. Write down the required information then exchange ideas with
the whole class, saying what you wrote down. Listen to the classmates’s information:
1 Jobs and worplaces: Talk about your activities in your current
job and the place where you work:
2 Applying for a job: Talk about your abilities. You are supposed
to show your CV. Also, say the reason why you would like to work
in the company and your dissatisfaction about your last job:
3 The job interview: You’re in a job interview. Talk about yourself:
name, age, address, qualifications, and your expectations about
working in a respected company:
112
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