A STUDY ON IMPACT OF ARTIFICIAL

INTELLIGENCE IN CURRENT BUSINESS

MANAGEMENT AT ISMART SYSTEMS AND
SOLUTIONS

A PROJECT REPORT
Submitted by

R.S VINOD BABU (110522631089)

in partial fulfillment for the award of the degree of

MASTER OF BUSINESS ADMINISTRATION

IN

DEPARTMENT OF MANAGEMENT STUDIES

GOJAN SCHOOL OF BUSINESS AND TECHNOLOGY

ANNA UNIVERSITY: CHENNAI 600 025

JULY - 2024

I
 ANNA UNIVERSITY: CHENNAI 600 025

BONAFIDE CERTIFICATE

Certified that this project report titled “A STUDY ON IMPACT OF ARTIFICIAL

INTELLIGENCE IN CURRENT BUSINESS MANAGEMENT” is the bonafide work
of R.S. VINOD BABU (110522631089) who carried out the project work under my
supervision. Certified further that to the best of my knowledge the work reported herein
does not form part of any other thesis or dissertation on the basis of which a degree or award
was conferred on an earlier occasion on this or any other candidate.

SIGNATURE SIGNATURE

Dr.S.G.SURESH RAJAN.,MBA.,Ph.D Mrs. G. NANDINI., BCom., MBA

HEAD OF THE DEPARTMENT ASSISTANT PROFESSOR
PROFESSOR Department of Management Studies Gojan
Department of Management Studies Gojan School of Business and Technology 80 Feet
School of Business and Technology 80 Feet Road Edapalayam Redhills.
Road Edapalayam Redhills.

Submitted to Project Viva Examination Held on ………………….

INTERNAL EXAMINER EXTERNAL EXAMINER

II
 DECLARATION

I am, R.S. VINOD BABU (110522631089) hereby declare that the project work
entitled A STUDY ON IMPACT OF ARTIFICIAL INTELLIGENCE IN
CURRENT BUSINESS MANAGEMENT, undertaken at ISMART SYSTEMS
AND SOLUTIONS submitted to GOJAN SCHOOL OF BUSINESS AND
TECHNOLOGY, CHENNAI, is a record of project work done by me under the
guidance of, Mrs. G. NANDINI., BCom., MBA., ASSISTANT P R O F E S S O R
f a c u l t y of MASTER OF BUSINESS ADMINISTRATION, during the
academic year 2024.

Place:
Date: Signature of the student

III
 ACKNOWLEDGEMENT

We express our deepest gratitude to our chairman. G. NATARAJAN Ph.D., and

Chairperson Mrs. BRINDHA NATARAJAN, B. Com, for their valuable guidance
and blessings.

We are deeply indebted to our beloved Principal Dr. Selvakumar Ph.D., Gojan
School of Business and Technology, for providing us an excellent environment to
carry out our course successfully.

We also express our thanks to the Dr.S.G.SURESH RAJAN.,MBA.,Ph.D, who has

been a constant source of inspiration and guidance in the course of the project.

We record our sincere thanks to our Mrs. G. NANDINI., BCom., MBA.,

ASSISTANT PROFESSOR for being instrumental in the completion of our project
with his exemplary guidance.

We thank all the Staff Members of our department for their valuable support and
assistance at various stage of our project development.

Finally, we take this opportunity to extend our deep sense of gratitude and appreciation
to our family and friends for all that they meant to us during the crucial times of the
completion of our project.

R.S VINOD BABU

IV
 ABSTRACT

Artificial Intelligence (AI) is rapidly transforming the landscape of business management,

offering unprecedented opportunities for innovation and efficiency. This study explores the
integration of AI technologies in current business management practices. It examines how AI
is being utilized across various sectors, including finance, marketing, operations, and human
resources. The research identifies key AI applications such as predictive analytics, automation,
natural language processing, and machine learning, and assesses their impact on decision-
making processes and organizational performance. Furthermore, the study investigates the
challenges and ethical considerations associated with AI adoption in business management.
Through a comprehensive analysis of recent literature and case studies, this research provides
valuable insights into the strategic implications of AI for contemporary businesses and outlines
recommendations for successful implementation and utilization of AI technologies.

V
 TABLE OF CONTENTS

S.NO PARTICULARS PAGE NO

INTRODUCTION
1. 1.1 Introduction 1
1.2 Scope of the study 5
1.3 Need of the study 8
1.4 Objectives of the study 11
1.5 company profile 14
LITERATURE SURVEY
2. 2.1 Conceptual and Theoretical review 19
2.2 Research Review 25

3. RESEARCH METHODOLODY 31

4. DATA ANALYSIS AND

INTERPRETATION
4.1 Analysis Part – I
4.1.1 Percentage Analysis 32
4.2 Analysis Part – II
4.2.1 Correlation Test 54
4.2.2 Regression Test 55

5. CONCLUSION
5.1 Findings 57

5.2 Suggestions 61
5.3 Limitations 62
5.4 Conclusion 64
6. Bibliography 66

Appendix 67

VI
 LIST OF TABLES
TABLE NO. LIST OF TABLES PG.NO

4.1.1 POSITION WITHIN THE ORGANIZATION 32

4.1.2 RESPONDENTS OF GENDER 33

4.1.3 YEARS OF EXPERIENCE IN CURRENT ROLE 34

4.1.4 FAMILARITY WITH AI TTECHNOLOGIES 35

4.1.5 CURRENT AI ADOPPTION STATUS 36

4.1.6 TYPES OF AI TECHNOLOGIES USED 37

4.1.7 IMPROVEMENT IN OPERATIONAL EFFICIENCY DUE TO 38

AI
4.1.8 AREAS WITH MOST SIGNIFICANT AI IMPACT 39

4.1.9 COST REDUCTION FROM AI IMPLEMENTATION 40

4.1.10 IMPACT OF AI ON DECISION MAKING PROCESSES 41

4.1.11 AREAS ENHANCED BY AI IN DECION MAKING 42

4.1.12 ENHANCEMENT OF CUSTOMER INTERACTIONS BY AI 43

4.1.13 AI TOOLS USED FOR CUSTOMER ENGAGEMENT 44

4.1.14 IMPROVEMENT IN CUSTOMER SATISFACTION DUE TO 45

AI
4.1.15 IDENTIFICATION OF MARKET NEEDS BY AI 46

4.1.16 ACCELERATION OF R&D PROCESSES BY AI 47

4.1.17 MAIN CHALLENGES IN AI ADOPTION 48

4.1.18 ETHICAL CONCERNS IN AI IMPLEMENTATION 49

VII
4.1.19 FUTURE AI INVESTMENT PLANS 50

4.1.20 EXPECTED BENEFITS FROM FUTURE AI INVESTMENTS 51

4.1.21 WOULD YOU LIKE TO RECOMMEND FOR YOUR 52

CO-WORKERS
4.1.22 HOPE THESE QUESTIONAIRE CREATE AWARENESS ON 53
AI
4.2.1 CORRELATION TEST 54

4.2.2 REGRESSION TEST 55

VIII
 LIST OF FIGURES
FIGURE NO. LIST OF FIGURES PAGE NO.

4.1.1 POSITION WITHIN THE ORGANIZATION 32

4.1.2 RESPONDENTS OF GENDER 33

4.1.3 YEARS OF EXPERIENCE IN CURRENT ROLE 34

4.1.4 FAMILARITY WITH AI TTECHNOLOGIES 35

4.1.5 CURRENT AI ADOPPTION STATUS 36

4.1.6 TYPES OF AI TECHNOLOGIES USED 37

4.1.7 IMPROVEMENT IN OPERATIONAL EFFICIENCY 38

DUE TO AI

4.1.8 AREAS WITH MOST SIGNIFICANT AI IMPACT 39

4.1.9 COST REDUCTION FROM AI IMPLEMENTATION 40

4.1.10 IMPACT OF AI ON DECISION 41

MAKING PROCESSES

4.1.11 AREAS ENHANCED BY AI IN DECION MAKING 42

4.1.12 ENHANCEMENT OF CUSTOMER INTERACTIONS 43

BY AI

4.1.13 AI TOOLS USED FOR CUSTOMER ENGAGEMENT 44

4.1.14 IMPROVEMENT IN CUSTOMER SATISFACTION 45

DUE TO AI

4.1.15 IDENTIFICATION OF MARKET NEEDS BY AI 46

4.1.16 ACCELERATION OF R&D PROCESSES BY AI 47

IX
4.1.17 MAIN CHALLENGES IN AI ADOPTION 48

4.1.18 ETHICAL CONCERNS IN AI IMPLEMENTATION 49

4.1.19 FUTURE AI INVESTMENT PLANS 50

4.1.20 EXPECTED BENEFITS FROM FUTURE AI 51

INVESTMENTS

4.1.21 WOULD YOU LIKE TO RECOMMEND FOR YOUR 52

CO-WORKERS

4.1.22 HOPE THESE QUESTIONAIRE CREATE 53

AWARENESS ON AI

4.2.1 CORRELATION TEST 54

4.2.2 REGRESSION TEST 55

X
1.1 INTRODUCTION

Artificial Intelligence (AI) is fundamentally transforming contemporary business management.

This introduction outlines the project’s focus on how AI technologies enhance efficiency, drive
innovation, and maintain competitive advantage in various sectors. The integration of AI is not
merely a technological trend but a strategic necessity for businesses in today's global economy.

Evolution of AI Technologies

AI technologies, including machine learning, natural language processing, and robotic process
automation, have evolved significantly, catalyzing a paradigm shift in business operations. These
advancements allow businesses to automate routine tasks, analyze vast datasets, and generate
actionable insights, leading to optimized operations and improved decision-making processes.

Enhancing Operational Efficiency

AI's ability to automate routine tasks and processes is one of its most significant impacts on
business management. By deploying AI-driven solutions, companies can streamline operations,
reduce operational costs, and increase productivity. Examples include AI-powered chat bots for
customer service, predictive maintenance in manufacturing, and automated financial reporting.

Data-Driven Decision Making

In a data-driven economy, the ability to harness and interpret large volumes of data is crucial. AI
algorithms excel in processing complex datasets and providing real-time insights. This capability
enhances strategic decision-making in areas such as supply chain management, customer
relationship management, and market analysis, enabling businesses to anticipate trends and
optimize operations.

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Enhancing Customer Engagement

AI significantly enhances customer service and engagement by providing personalized and timely
responses through AI-powered chat bots and virtual assistants.

These tools handle a wide range of customer inquiries, increasing satisfaction and allowing human
resources to focus on more complex and strategic tasks.

Driving Innovation

AI fosters innovation by enabling the development of new products and services. AI-driven
analytics help identify emerging market needs and optimize product designs, accelerating time-to-
market. This innovation is particularly impactful in sectors such as healthcare, finance, and
manufacturing, where AI applications drive significant advancements.

Challenges of AI Integration

Despite its numerous benefits, AI integration in business management presents challenges. Ethical
considerations, data privacy concerns, and the need for a skilled workforce are significant hurdles.
Organizations must develop robust ethical frameworks, ensure compliance with data protection
regulations, and invest in training programs to equip employees with the necessary skills.

Case Studies of Successful AI Implementations

This project will examine case studies of successful AI implementations across various sectors.
These case studies will highlight best practices, common challenges, and the tangible benefits
realized by businesses that have effectively integrated AI into their operations.

Recommendations for Businesses

The project will offer recommendations for businesses seeking to leverage AI for sustained
competitive advantage. These recommendations will focus on strategic AI implementation,
addressing ethical and privacy concerns, and investing in workforce training.

2
Evolution of Artificial Intelligence Technologies

AI technologies, encompassing machine learning, natural language processing, and robotic

process automation, have advanced rapidly in recent years.

These technologies enable machines to mimic human intelligence, learning from data, identifying
patterns, and making decisions with minimal human intervention.

This evolution has opened new avenues for automating complex tasks, enhancing analytical
capabilities, and driving strategic business decisions.

Enhancing Operational Efficiency

AI's ability to automate routine and repetitive tasks is revolutionizing operational efficiency.
Businesses are deploying AI-powered systems to streamline processes, reduce errors, and cut
operational costs. For example, in manufacturing, AI-driven predictive maintenance reduces
downtime by forecasting equipment failures before they occur. In finance, automated systems
handle transactions and compliance checks with greater accuracy and speed than human
employees.

Data-Driven Decision Making

The contemporary business landscape is increasingly data-centric, and AI plays a crucial role in
leveraging this data for strategic advantage. AI algorithms can analyze vast and complex datasets
far beyond human capability, providing real-time insights that inform critical business decisions.
This capability enhances forecasting accuracy, market analysis, and customer segmentation,
enabling businesses to respond swiftly to market changes and optimize their strategies.

Enhancing Customer Engagement and Experience

AI significantly enhances customer engagement by providing personalized and responsive

interactions. AI-powered chat bots and virtual assistants are now integral to customer service
strategies, capable of handling a wide range of inquiries and transactions around the clock.

3
These tools not only improve customer satisfaction through instant support but also free up human
agents to focus on more complex and high-value tasks.

Driving Innovation and New Product Development

AI is a catalyst for innovation, driving the development of new products and services. By analyzing
market trends and consumer behavior, AI helps companies identify unmet needs and emerging
opportunities.

In sectors such as healthcare, AI is revolutionizing patient care with predictive analytics and
personalized treatment plans. In finance, AI enhances investment strategies and fraud detection,
while in manufacturing, it optimizes production processes and quality control.

Challenges and Ethical Considerations

Despite its benefits, the integration of AI in business management presents significant challenges.
Ethical considerations, such as bias in AI algorithms and decision-making transparency, must be
addressed to ensure fair and responsible AI use. Data privacy concerns are also paramount,
requiring robust measures to protect sensitive information. Additionally, the adoption of AI
demands a skilled workforce capable of developing, implementing, and maintaining these
technologies. Organizations must invest in education and training to bridge the skills gap.

Case Studies of Successful AI Implementations

To provide practical insights, this project will explore case studies of successful AI
implementations across various industries. These case studies will highlight best practices,
common challenges, and the tangible benefits achieved by businesses that have effectively
integrated AI into their operations. Examples will include AI-driven innovations in healthcare,
finance, manufacturing, and retail, showcasing how these technologies transform business
processes and outcomes.

4
1.2 SCOPE OF THE STUDY

Scope Overview

The scope of this project encompasses a comprehensive examination of the multifaceted impact
of Artificial Intelligence (AI) on contemporary business management. It will explore various
dimensions, including technological advancements, operational efficiency, decision-making
processes, customer engagement, innovation, and ethical considerations. By delving into these
areas, the project aims to provide a holistic understanding of how AI is reshaping business practices
and strategies.

Technological Advancements in AI
Evolution and Adoption

The project will cover the evolution of AI technologies from their inception to the present day,
highlighting key milestones and breakthroughs. It will examine how different industries are
adopting these technologies and the extent of their integration into business operations.

AI Tools and Applications

A detailed analysis of various AI tools and applications will be conducted, including machine
learning algorithms, natural language processing, robotic process automation, and more. The
project will explore how these tools are being utilized to automate tasks, enhance analytics, and
improve overall efficiency.

Enhancing Operational Efficiency

Automation of Routine Tasks

The scope includes studying how AI automates routine and repetitive tasks across different
business functions. This section will investigate specific examples such as AI-driven chatbots in
customer service, automated financial reporting systems, and predictive maintenance in
manufacturing.

5
Cost Reduction and Productivity Gains

The project will analyze the cost-saving benefits and productivity gains resulting from AI
integration. It will quantify these benefits through case studies and statistical data, providing a
clear picture of AI's impact on operational efficiency.

Data-Driven Decision Making

Advanced Analytics

The scope will encompass the role of AI in enhancing data analytics capabilities. This includes
how AI processes large datasets, identifies patterns, and generates actionable insights, enabling
businesses to make informed strategic decisions.

Real-Time Decision Support

The project will explore AI's ability to provide real-time decision support, improving
responsiveness and agility in business operations. Examples will include AI-powered market
analysis tools, dynamic pricing models, and supply chain optimization systems.

Enhancing Customer Engagement and Experience

Personalization and Responsiveness

A key area of focus will be AI's role in personalizing customer interactions and improving
responsiveness. This section will cover AI-driven customer relationship management (CRM)
systems, personalized marketing strategies, and virtual assistants.

Customer Satisfaction and Retention

The project will examine how AI enhances customer satisfaction and retention by providing timely
and relevant support. It will include case studies on the successful implementation of AI in
customer service and its impact on customer loyalty.

6
Driving Innovation and New Product Development
Identifying Market Needs

The scope includes studying how AI helps businesses identify emerging market needs and
opportunities. This involves analyzing consumer behavior data, market trends, and competitive
intelligence through AI-driven tools.

Accelerating R&D Processes

The project will explore how AI accelerates research and development processes, leading to faster
innovation cycles. Examples will include AI in product design, testing, and optimization in various
industries.

Challenges and Ethical Considerations

Ethical AI Use

The scope will address ethical considerations in AI use, such as algorithmic bias, transparency,
and accountability. It will explore frameworks and guidelines for ethical AI deployment in
business.

Data Privacy and Security

A critical aspect of the project will be data privacy and security concerns associated with AI. This
section will cover regulatory compliance, data protection measures, and strategies to mitigate
privacy risks.

7
1.3 NEED OF THE STUDY

Technological Advancements in AI
Evolution of AI Technologies

• Historical Development: Overview of AI’s progression from early conceptualizations to

modern advancements.
• Key Milestones: Significant breakthroughs in AI technology and their implications for
business.

Adoption Across Industries

• Sector-Specific Adoption: Examination of AI adoption rates and applications in various

industries such as healthcare, finance, manufacturing, and retail.
• Adoption Challenges: Common obstacles faced by industries in integrating AI technologies.

Enhancing Operational Efficiency

Automation of Routine Tasks

• Process Automation: Examples of how AI automates routine business processes such as data
entry, scheduling, and customer inquiries.
• Impact on Workforce: The effect of AI automation on employment, job roles, and required
skill sets.

Cost Reduction and Productivity Gains

• Efficiency Metrics: Quantitative analysis of cost savings and productivity improvements

attributed to AI.
• Case Studies: Specific examples of companies that have successfully reduced costs and
increased productivity through AI integration.

8
Data-Driven Decision Making
Advanced Analytics

• AI in Data Analysis: How AI enhances data collection, processing, and analysis capabilities.

Predictive Analytics: Utilization of AI to predict market trends, customer behavior, and

operational outcomes.

Real-Time Decision Support

• Dynamic Decision Making: AI's role in providing real-time insights and recommendations
for strategic decisions.
• Business Intelligence Tools: Overview of AI-powered business intelligence platforms and
their functionalities.

Enhancing Customer Engagement and Experience

Personalization and Responsiveness

• Customized Customer Interactions: AI-driven personalization in marketing, sales, and

customer service.
• AI in CRM: The impact of AI on customer relationship management systems.

Customer Satisfaction and Retention

• Improving Service Quality: Examples of AI applications in enhancing customer support and

service delivery.
• Loyalty Programs: How AI-driven analytics inform the development of effective customer
loyalty programs.

9
Driving Innovation and New Product Development
Identifying Market Needs

• Market Analysis Tools: AI tools for analyzing consumer behavior and identifying unmet
market needs.
• Competitive Intelligence: Using AI to gather and analyze competitor data for strategic
advantage.

Accelerating R&D Processes

• Innovation Cycles: The role of AI in shortening research and development timelines.

• Product Optimization: Examples of AI in product design, testing, and optimization.

Challenges and Ethical Considerations

Ethical AI Use

• Algorithmic Bias: Addressing and mitigating bias in AI algorithms.

• Transparency and Accountability: Ensuring transparency in AI decision-making processes
and establishing accountability frameworks.

Data Privacy and Security

• Regulatory Compliance: Navigating data protection laws and regulations (e.g., GDPR,
CCPA).
• Security Measures: Best practices for safeguarding data in AI applications.

10
1.4 OBJECTIVES OF THE STUDY

 Explore Technological Advancements in AI

Understand the Evolution of AI Technologies

• Objective: To trace the historical development and significant milestones in AI technologies.

• Details: Examine key breakthroughs, from early AI research to current state-of-the-art
technologies, and how they have paved the way for modern applications in business.

Analyze Adoption across Industries

• Objective: To assess the extent and manner of AI adoption across various industries.
• Details: Identify which sectors are leading in AI adoption, understand industry-specific
applications, and explore barriers to AI implementation in different contexts.

 Assess AI’s Role in Enhancing Operational Efficiency

Evaluate Automation of Routine Tasks

• Objective: To determine how AI automates routine and repetitive tasks within businesses.
• Details: Investigate specific AI applications in automating tasks such as data entry, scheduling,
and customer support, and measure the impact on efficiency and error reduction.

Measure Cost Reduction and Productivity Gains

• Objective: To quantify the cost savings and productivity improvements due to AI.
• Details: Use case studies and statistical data to demonstrate how AI integration leads to
financial benefits and operational efficiency.

11
 Investigate Data-Driven Decision Making Enabled by AI
Examine Advanced Analytics Capabilities

• Objective: To explore how AI enhances data analysis and interpretation.

Details: Assess AI’s role in processing large datasets, identifying patterns, and generating
insights that support strategic decision-making.

Analyze Real-Time Decision Support

• Objective: To understand AI's contribution to real-time business decision-making.

• Details: Look into AI-powered tools that provide real-time analytics and decision support,
improving responsiveness and agility in business operations.

 Evaluate AI’s Impact on Customer Engagement and Experience

Assess Personalization and Responsiveness

• Objective: To measure AI's effectiveness in personalizing customer interactions.

• Details: Study AI-driven CRM systems, personalized marketing strategies, and virtual
assistants, focusing on how they enhance customer experiences.

Analyze Customer Satisfaction and Retention

• Objective: To determine AI's role in improving customer satisfaction and loyalty.

• Details: Explore case studies where AI has been used to enhance customer service quality and
retention rates.

12
 Examine AI’s Role in Driving Innovation and New Product Development
Identify Market Needs and Opportunities

• Objective: To explore how AI identifies and responds to emerging market needs.

• Details: Analyze AI tools used for market analysis, consumer behavior studies, and
competitive intelligence to highlight how businesses can capitalize on new opportunities.

Accelerate Research and Development Processes

• Objective: To understand how AI speeds up innovation cycles.

• Details: Investigate AI’s role in optimizing product design, testing, and development
processes, leading to faster and more efficient R&D.

 Address Challenges and Ethical Considerations of AI Integration

Tackle Ethical AI Use

• Objective: To explore the ethical implications of AI deployment in businesses.

• Details: Discuss issues like algorithmic bias, transparency, and accountability, and propose
frameworks for ethical AI use.

Ensure Data Privacy and Security

• Objective: To examine the privacy and security challenges posed by AI.

• Details: Study regulatory compliance requirements, data protection strategies, and best
practices for maintaining data security in AI applications.

13
1.5 COMPANY PROFILE

They pride ourselves in being a one stop shop for all your HVAC and IBMS needs. her goal is to
provide the highest quality design and installation services, on schedule, and on budget alongwith
outstanding customer service. They understand that time and cost are crucial to all our customers
and as such they striveto deliver her projects in time and at the most cost-effective price point. They
always go above and beyond her client’s expectations. For her customers peace of mind, they offer
valuable moneysavingservice and maintenance contracts. Please call for additional details. and they
provide expert HVAC services all year round. Whether you need ventilation services, cooling
services or even hot water services, ozone cool is your ideal partner. With expertise in both
residential and commercial properties.

VISION

Her vision isto be the leader in providing customer centric and professionalHVAC and Green Energy
products to our customers.

MISSION

Her mission is to provide professional engineering services in designing, installing, testing,

commissioning &servicing of HVAC and Green Energy systems.

CORE VALUES
Believe in:

1. High quality service

2. Integrity in dealing with customers and our partners

3. Trust

The I smart team is guided by the following principles:

14
PROFESSIONALISM: We always commit to do our projects in a workmanship like manner.

TEAM WORK: We know we canonly succeed together or fail together as a team

LEADERSHIP: Everyone in our team is a leader. We believe in leading from the bottom up.

INTEGRITY: We believe indoing things right &with in the confine soft he laws of the land.

HONESTY: We always strive to be honest to our clients in project delivery.

We have developed an outstanding reputation for providing highly professional services to our
clients. With specialization in installing, servicing, testing and commissioning of HVAC systems
including ‘CFC’ refrigeration phase-out programs and green energy technology.

PRECISION COOLING COMFORT COOLING

This is ideal for sensitive areas such as: comfort. Be

These Systems designed to give you maximum
datacenters, hospitallaboratories, theatresetc. it in an office environment or environment.

15
MECHANICAL VENTILATION TEMPERATURE MONITORING

These are ideal for factories were ventilations.

These are solutions designed for sensitive areas Is key for Awareness of temperature and humanity
both good sand factory workers. status given Time is of utmost
importance.

DESIGN & CONSULTANCY

These are specialized services for those projects requiring consultancy and design before the project
can be implemented.

INDUSTRIES WE SERVE

Wehavean experienced workforceand the necessary tools for the satisfactory execution of projects
in any of the industries that we serve.

16
PRODUCTS

Our products and product brands are geared towards making us become one of the largest players
in the heating, ventilation and Air-conditioning (HVAC) as well green energy industries.

AC PRODUCTS

DATA CENTER CONTROL UNITS

For all data center precision cooling needs. This includes;

1. Down flow units

2. Up flow units
3. Raised floor units

17
CEILING CASSTTE & HIGH WALL MOUNTED UNITS

Ideal for comfort cooling in office environments as well as other business premises. Uses cases
include;

1. Offices

2. Hospitals

3. Supermarkets

CENTRALIZEDVRF/VRVUNITS

Ideal solution for centralized cooling. These units are cost effective for all comfort cooling needs
that require installation in multiple zones within the same building

18
 LITERATURE SURVEY

2.1 CONCEPTUAL AND THEORITICAL REVIEW

1. Technological Advancements in AI
Evolution of AI Technologies
Historical Development

• McCarthy (1956) coined the term "Artificial Intelligence" and envisioned machines that could
simulate human intelligence.
• Turing (1950) proposed the Turing Test to measure a machine's ability to exhibit intelligent
behavior.
• Russell & Norvig (2009) provided a comprehensive overview of AI advancements,
highlighting key developments from early symbolic AI to modern machine learning
techniques.

Key Milestones

• Brynjolfsson & McAfee (2014) emphasized the impact of AI on the digital economy, noting
significant breakthroughs like deep learning and neural networks.
• LeCun, Bengio, & Hinton (2015) discussed the rise of deep learning and its implications for
various industries, marking a pivotal moment in AI development.

1.2 Adoption Across Industries

Sector-Specific Adoption

• Davenport & Ronanki (2018) examined AI adoption in different sectors, noting that finance,
healthcare, and retail are at the forefront of AI integration.
• PwC (2017) reported that AI could contribute up to $15.7 trillion to the global economy by
2030, with significant adoption in manufacturing and service industries.

19
Adoption Challenges

• Fountaine, McCarthy, & Saleh (2019) identified common barriers to AI adoption, including
data quality issues, lack of skilled personnel, and cultural resistance within organizations.

2. Enhancing Operational Efficiency

2.1 Automation of Routine Tasks

Process Automation

• Bessen (2019) analyzed the impact of AI-driven automation on routine tasks, finding that it
significantly increases productivity while transforming job roles.
• Manyika et al. (2017) highlighted how AI automates repetitive tasks across various functions,
such as finance, HR, and customer service.

Impact on Workforce

• Autor (2015) discussed the labor market implications of AI, noting the shift in demand towards
higher-skill roles requiring human creativity and problem-solving abilities.

2.2 Cost Reduction and Productivity Gains

Efficiency Metrics

• Chui, Manyika, & Mire Madi (2016) demonstrated through case studies that AIimplementation
can lead to substantial cost reductions and productivity improvements in manufacturing and
logistics.

Case Studies

• Agrawal, Gans, & Goldfarb (2018) provided detailed examples of companies achieving cost
savings and productivity gains through AI, such as improved inventory management and
reduced downtime in manufacturing.

20
3. Data-Driven Decision Making
3.1 Advanced Analytics Capabilities

AI in Data Analysis

• Provost & Fawcett (2013) explored how AI enhances data analytics, enabling businesses to
derive actionable insights from large and complex datasets.

Predictive Analytics

• Shmueli & Koppius (2011) examined the role of AI in predictive analytics, highlighting its
ability to forecast market trends, customer behavior, and operational outcomes.

3.2 Real-Time Decision Support

Dynamic Decision Making

• Bohanec, Robnik-Šikonja, & Kljajić Borštnar (2017) discussed AI's role in providing real-time
decision support, enhancing business agility and responsiveness.

Business Intelligence Tools

• Chen, Chiang, & Storey (2012) reviewed AI-powered business intelligence tools, emphasizing
their impact on strategic decision-making processes.

4. Enhancing Customer Engagement and Experience

4.1 Personalization and Responsiveness

Customized Customer Interactions

• Lemon & Verhoef (2016) explored how AI-driven personalization improves customer
experiences, leading to higher satisfaction and loyalty.

21
AI in CRM

• Ngai, Xiu, & Chau (2009) analyzed the integration of AI in CRM systems, showing significant
improvements in managing customer relationships and interactions.

4.2 Customer Satisfaction and Retention

Improving Service Quality

• Parasuraman, Zeithaml, & Berry (1988) studied the dimensions of service quality, noting that
AI enhances responsiveness and reliability in customer service.

Loyalty Programs

• Kumar & Shah (2004) investigated how AI-driven analytics inform the development of
effective customer loyalty programs, increasing retention rates.

5. Driving Innovation and New Product Development

5.1 Identifying Market Needs and Opportunities

Market Analysis Tools

Wamba et al. (2015) reviewed AI tools used for market analysis, demonstrating their effectiveness
in identifying emerging trends and consumer needs.

Competitive Intelligence

• Porter & Heppelmann (2014) discussed the role of AI in competitive intelligence, enabling
businesses to gather and analyze competitor data strategically.

22
5.2 Accelerating Research and Development Processes

Innovation Cycles

• Pisano (2015) examined how AI accelerates R&D processes, leading to faster innovation
cycles and more efficient product development.

Product Optimization

• Thrun (2010) highlighted AI's impact on optimizing product design and testing, improving the
overall quality and performance of new products.

6. Address Challenges and Ethical Considerations of AI Integration

6.1 Tackle Ethical AI Use

Algorithmic Bias

• Barocas & Selbst (2016) discussed the ethical challenges of algorithmic bias in AI systems and
proposed strategies for mitigating these biases.

Transparency and Accountability

• Mittelstadt et al. (2016) emphasized the need for transparency and accountability in AI
decision-making processes to ensure ethical use and trust.

6.2 Ensure Data Privacy and Security

Regulatory Compliance

• Gasser & Almeida (2017) reviewed regulatory frameworks governing data privacy in AI, such
as GDPR and CCPA, and their implications for businesses.

23
Security Measures

• Sweeney (2013) explored best practices for maintaining data security in AI applications,
including encryption, anonymization, and robust access controls.

7. Present Case Studies of Successful AI Implementations

7.1 Industry-Specific Implementations

Healthcare

• Topol (2019) examined the transformative impact of AI in healthcare, focusing on

advancements in diagnostics, treatment planning, and patient management.

Finance

• Brynjolfsson & McElheran (2016) analyzed AI applications in finance, highlighting

improvements in risk assessment, fraud detection, and personalized banking.

Manufacturing

• Kusiak (2018) provided insights into AI-driven innovations in manufacturing, such as

predictive maintenance, production optimization, and quality control.

Retail

• Grewal, Roggeveen, & Nordfält (2017) discussed how AI enhances retail operations through
inventory management, personalized shopping experiences, and sales forecasting.

24
2.2 RESEARCH REVIEW

1. Technological Advancements in AI
1.1 Evolution of AI Technologies

Historical Development

• McCarthy (1956): Coined the term "Artificial Intelligence" and discussed the potential for
machines to simulate human intelligence.
• Turing (1950): Proposed the Turing Test as a measure of machine intelligence, foundational
for AI theory.
• Russell & Norvig (2009): Provided a comprehensive history of AI, detailing advancements
from symbolic AI to modern machine learning techniques.

Key Milestones

• Brynjolfsson & McAfee (2014): Highlighted significant technological breakthroughs such as

deep learning, noting their transformative impact on various industries.
• LeCun, Bengio, & Hinton (2015): Discussed the rise and applications of deep learning,
marking a pivotal development in AI capabilities.

1.2 Adoption Across Industries

Sector-Specific Adoption

• Davenport & Ronanki (2018): Analyzed AI adoption in sectors like healthcare, finance, and
retail, noting varied levels of integration and application.
• PwC (2017): Reported AI's potential to significantly boost the global economy, emphasizing
high adoption in manufacturing and service industries.

25
Adoption Challenges

• Fountaine, McCarthy, & Saleh (2019): Identified key challenges to AI adoption, including
data quality issues, skill gaps, and organizational resistance.

2. Enhancing Operational Efficiency

2.1 Automation of Routine Tasks

Process Automation

• Bessen (2019): Studied the impact of AI-driven automation on routine business tasks,
highlighting increased productivity and role transformation.
• Manyika et al. (2017): Demonstrated how AI automates repetitive functions, enhancing
efficiency in sectors such as finance, HR, and customer service.

Impact on Workforce

• Autor (2015): Discussed the changing labor market dynamics due to AI, with a shift towards
higher-skill jobs requiring creativity and problem-solving.

2.2 Cost Reduction and Productivity Gains

Efficiency Metrics

• Chui, Manyika, & Miremadi (2016): Showed through case studies how AI leads to
significant cost reductions and productivity gains, particularly in manufacturing and logistics.

Case Studies

• Agrawal, Gans, & Goldfarb (2018): Provided examples of businesses achieving financial
and operational benefits from AI, such as optimized inventory management and reduced
downtime.

26
3. Data-Driven Decision Making
3.1 Advanced Analytics Capabilities

AI in Data Analysis

• Provost & Fawcett (2013): Examined AI's role in enhancing data analytics, enabling
businesses to process and analyze large datasets effectively.

Predictive Analytics

• Shmueli & Koppius (2011): Highlighted AI's capabilities in predictive analytics, which helps
forecast market trends, customer behavior, and operational outcomes.

3.2 Real-Time Decision Support

Dynamic Decision Making

• Bohanec, Robnik-Šikonja, & Kljajić Borštnar (2017): Discussed how AI supports real-time
decision making, improving business agility and responsiveness.

Business Intelligence Tools

• Chen, Chiang, & Storey (2012): Reviewed AI-powered business intelligence tools and their
impact on strategic decision-making processes.

4. Enhancing Customer Engagement and Experience

4.1 Personalization and Responsiveness

Customized Customer Interactions

• Lemon & Verhoef (2016): Studied the impact of AI-driven personalization on customer
experiences, leading to higher satisfaction and loyalty.

27
AI in CRM

• Ngai, Xiu, & Chau (2009): Analyzed the integration of AI in CRM systems, demonstrating
improvements in managing customer relationships.

4.2 Customer Satisfaction and Retention

Improving Service Quality

• Parasuraman, Zeithaml, & Berry (1988): Explored dimensions of service quality, noting
AI's role in enhancing responsiveness and reliability.

Loyalty Programs

• Kumar & Shah (2004): Investigated how AI-driven analytics inform the development of
effective customer loyalty programs, increasing retention rates.

5. Driving Innovation and New Product Development

5.1 Identifying Market Needs and Opportunities

Market Analysis Tools

• Wamba et al. (2015): Reviewed AI tools for market analysis, showing their effectiveness in
identifying emerging trends and consumer needs.

Competitive Intelligence

• Porter & Heppelmann (2014): Discussed AI's role in competitive intelligence, enabling
businesses to gather and analyze competitor data strategically.

28
5.2 Accelerating Research and Development Processes

Innovation Cycles

• Pisano (2015): Examined how AI accelerates R&D processes, leading to faster innovation
cycles and more efficient product development.

Product Optimization

• Thrun (2010): Highlighted AI's impact on optimizing product design and testing, improving
overall product quality and performance.

6. Address Challenges and Ethical Considerations of AI Integration

6.1 Tackle Ethical AI Use

Algorithmic Bias

• Barocas & Selbst (2016): Discussed the ethical challenges of algorithmic bias in AI systems
and proposed strategies for mitigating these biases.

Transparency and Accountability

• Mittelstadt et al. (2016): Emphasized the need for transparency and accountability in AI
decision-making processes to ensure ethical use and trust.

6.2 Ensure Data Privacy and Security

Regulatory Compliance

• Gasser & Almeida (2017): Reviewed regulatory frameworks governing data privacy in AI,
such as GDPR and CCPA, and their implications for businesses.

29
Security Measures

• Sweeney (2013): Explored best practices for maintaining data security in AI applications,
including encryption, anonymization, and robust access controls.

7. Present Case Studies of Successful AI Implementations

7.1 Industry-Specific Implementations

Healthcare

• Topol (2019): Examined the transformative impact of AI in healthcare, focusing on

advancements in diagnostics, treatment planning, and patient management.

Finance

• Brynjolfsson & McElheran (2016): Analyzed AI applications in finance, highlighting

improvements in risk assessment, fraud detection, and personalized banking.

Manufacturing

• Kusiak (2018): Provided insights into AI-driven innovations in manufacturing, such as

predictive maintenance, production optimization, and quality control.

Retail

• Grewal, Roggeveen, & Nordfält (2017): Discussed how AI enhances retail operations
through inventory management, personalized shopping experiences, and sales forecasting.

7.2 Derive Lessons Learned

Best Practices

• Davenport & Kirby (2016): Identified best practices from successful AI implementations,
emphasizing the importance of strategic alignment and cross-functional collaboration.

30
 RESEARCH METHODOLOGY

RESEARCH DESIGN:

To finding out the impact of artificial intelligence in current business management from the
exploratory research.

SAMPLING:

POPULATION

No of employees (male and female) are 95.

TECHNIQUE

Questionaries

DATA COLLECTION:

PRIMARY DATA:

The whole responses recorded from employees through questionaries.

SECONDARY DATA:

The impact of artificial intelligence in current business management information’s evaluated from
primary data, websites and published articles and journals.

DATA ANALYSIS:
Using correlation, regression analysis for identifying the relation between two independent
variables.

31
 DATA ANALYSIS AND INTERPRETATION

4.1 ANALYSIS PART- I

4.1.1 PERCENTAGE ANALYIS

1. POSITION WITHIN THE ORGANIZATION

TABLE NO 4.1.1

SNO OPTION PERCENTAGE COUNT

1 EMPLOYEE 73.68% 70
2 BUSINESS OWNER 7.37% 7
3 OTHERS 7.37% 7
4 NO ANSWER 11.58% 11
TOTAL 100.00% 95

CHART NO 4.1.1

11.58%
7.37% EMPLOYEE
7.37% BUSINESS OWNER
OTHERS

73.68% NO ANSWER

INTERPRETATION:

 Table shows their current employee status.

 To know the hierarchical status of the employees working in their organization.

32
2. RESPONDENTS OF GENDER

TABLE NO 4.1.2

SNO OPTION PERCENTAGE COUNT

1 MALE 64.85% 64
2 FEMLAE 35.15 31
TOTAL 100% 95


CHART NO 4.1.2

64.85%

100%

35.15%

MALE FEMLAE TOTAL

INTERPRETATION:

 To find the Gender Count between male and female in their firm.

 Table found men were more than the female.

 The same has been used for sampling.

33
3. YEARS OF EXPERIENCE IN CURRENT ROLE?

TABLE NO 4.1.3

SNO OPTION PERCENTAGE COUNT

1 LESS THAN 1 YEAR 11.58% 11
2 1-3 YEARS 15.79% 15
3 3-5 YEARS 7.37% 7
4 MORE THAN 5 YEARS 63.16% 60
5 NO ANSWER 2.11% 2
TOTAL 100% 95

CHART NO 4.1.3

2.11% 11.58%

Less than 1 Year

15.79% 1-3 Year
3-5 Year
More than 5 year
7.37%
63.16% No answer

INTERPRETATION:
 Better the working experience, better the result is.

 Table found 63% were five plus year experience helps to betterment the response
for my questionnaires.

34
4. FAMILIARITY WITH AI TECHNOLOGIES

TABLE NO 4.1.4

SL.NO PARTICULARS PERCENTAGE % COUNT

1 VERY FAMILIAR 14.29% 15
2 SOMEWHAT FAMILIAR 42.86% 45
3 NEUTRAL 17.14% 18
4 19.05% 20
SOMEWHAT UN
FAMILIAR
5 5.71% 6
VERY UNFAMILIAR
6 0.95% 1
NO ANSWER
TOTAL 100.00% 95

CHART NO 4.1.4

45.00%
42.86%
40.00%
35.00%
30.00%
25.00%
19.05%
20.00%
17.14% Percentage
14.29%
15.00%
10.00%
5.71%
5.00%
0.95%
0.00%
Very Familiar Some what Neutral Somewhat Very No Answer
familiar unfamiliar Unfamiliar

INTERPRETATION:

 Most of the responses were good as AI was being used to simplify their processes.

 Also still needed more awareness and training on AI on their business process.

35
5. CURRENT AI ADOPTION STATUS

TABLE NO 4.1.5

SL.NO PARTICULARS PERCENTAGE COUNT

1 YES, AI TECHNOLOGIES ARE 47.37% 45

CURRENTLY USED
2 NO, AI TECHNOLOGIES ARE NOT 23.16% 22
USED
3 AI TECHNOLOGIES ARE 28.42% 27
PLANNED TO BE ADOPTED IN THE
FUTURE
4 NO ANSWER 1.05% 1
TOTAL 100.00% 95

CHART NO 4.15

1.05%

Yes, AI Technolopies are currently

used
28.42%
No, AI technologies are not used
47.37%
AI technologies are planned to be
adopted in the
No answer
23.16%

INTERPRETATION:
 AI technologies were adversely used in many firms.
 Technology implementation in their business process leads for current synchronization and
adaptation with the technologies.

36
6. TYPES OF AI TECHNOLOGIES USED (SELECT ALL THAT APPLY)

TABLE NO 4.1.6

SL. NO PARTICULARS PERCENTAGE % COUNT

1 MACHIINE LEARNING 34.44% 52

2 NATURAL LANGUAGE 17.22% 26
PROCESSING
3 ROBOTICS 18.54% 28
4 COMPUTER VISION 27.15% 41
5 OTHER 2.65% 4
TOTAL 100.00% 95

CHART NO 4.1.6

2.65%

Machine learning
27.15% 34.44%
Neutral learning processing
Robotics
Computer vision
Other
18.54%
17.22%

INTERPRETATION:

 Employees' perspectives on various AI technologies involve understanding their attitudes,

awareness, and experiences with these technologies.
 Employees might see computer vision as a valuable tool for quality control, safety, and
diagnostic purposes.

37
7. IMPROVEMENT IN OPERATIONAL EFFICIENCY DUE TO AI

TABLE NO 4.1.7

PERCENTAGE % COUNT
SL.NO PARTICULARS
1 SIGNIFICANTLY 34.74% 33
IMPROVED
2 MODERATELY 32.63% 31
IMPROVED
3 SLIGHTLY 20.00% 19
IMPROVED
4 NO IMPROVEMENT 4.21% 4

5 DECREASED 0.00% 0
EFFICIENTLY
6 NO ANSWER 8.42% 8

TOTAL 100.00%

CHART NO 4.1.7

40.00%
35.00% 34.74% 32.63%
30.00%
25.00%
20.00%
20.00%
15.00% Percentage
8.42%
10.00%
4.21%
5.00%
0.00% 0.00%
Significantly Moderately Slighty No improved Decreased No Answer
improved improved improved efficiently

INTERPRETATION:
 AI involves examining their attitudes towards how AI impacts productivity, processes,
and overall work place dynamics.

 Employees might see the introduction of AI as an opportunity to learn and develop new skills
that are increasingly in demand.

38
8. AREAS WITH MOST SIGNIFICANT AI IMPACT (SELECT ALL THAT APPLY)

TABLE NO 4.1.8

SL.NO PARTICULARS PERCENTAGE % COUNT

1 PRODUCTION 20.83% 50
2 LOGISTICS 13.75% 33
3 CUSTOMER SERVICE 24.58% 59
4 12.08% 29
HUMAN RESOURCES
5 12.08% 29
FINANCE

6 16.25% 39
MARKETING
7 0.42% 1
OTHERS
TOTAL 100.00% 95

CHART NO 4.1.8

Percentage
0.42%
16.25% Production
Logistics
20.83% Customer Service
12.08%
Human resource
13.75%
Finance

12.08% 24.58% Marketing

Others

INTERPRETATION:

 The areas with the most significant AI impact will vary based on their roles, industries,
and personal experiences.

 Enhancing customer satisfaction, monitoring employee management, automating roles

In banking, personalized product recommendation these are highly impacted.

39
9. COST REDUCTION FROM AI IMPLEMENTATION

TABLE NO 4.1.9

SL.NO PARTICULARS PERCENTAGE % COUNT

1 34.95% 36
YES
2 IF YES. LESS THAN 5% 19.42% 20
3 IF YES, (5-10) % 15.53% 16
4 IF YES, (10-20) % 17.48% 18
5 NO 12.62% 13
TOTAL 100.00% 95

CHRART NO 4.1.9

No 12.62%

If yes, (10-20)% 17.48%

If yes, (5-10)% 15.53%

Percentage

If yes.Less than 5% 19.42%

Yes 34.95%

0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00% 35.00% 40.00%

INTERPRETATION:

 Understanding how they perceive the financial benefits and potential drawbacks of AI
technologies.

 Employees might feel proud to work for a company that uses advanced technologies
to reduce costs and stay competitive in the market.

40
10. IMPACT OF AI ON DECISION-MAKING PROCESSES

TABLE NO 4.1.10

SL. NO PARTICULARS PERCENTAGE % COUNT

1 GREATELY IMPROVED 36.84% 35

2 SOMMEWHAT IMPROVED 45.26% 43
3 NO IMAPCT 6.32% 6
4 SOMEWHAT HINDERED 3.16% 3
5 GREATELY HINDERD 2.11% 2
6 NO ANSWER 6.32% 6
TOTAL 100.00% 95

CHART NO 4.1.10

2.11%
3.16% 6.32%

Greatly Improved
6.32%
36.84% Somewhat improved
No impact
somewhat hindred
Greatly hindered

45.26% no answer

INTERPRETATION:
 Employees might appreciate the reduction in monotonous tasks and the opportunity to
engage in more meaningful and impactful work.

 Employees may feel more confident in their decisions, knowing they are backed by
comprehensive data analysis.

41
11. AREAS ENHANCED BY AI IN DECISION MAKING (SELECT ALL THAT APPLY)

TABLE NO 4.1.11

SL.NO PARTICULARS PERCENTAGE % COUNT

1 STRATEGIC PLANNING 21.89% 51
2 MARKET ANALYSIS 22.32% 52
3 CUSTOMER INSIGHTS 21.03% 49
4 PRODUCT DEVELOPMENT 18.88% 44
5 FINANCIAL FORECASTING 15.02% 35
6 OTHRS 0.86% 2
TOTAL 100.00% 95

CHART NO 4.1.11

0.86%

15.02%
21.89% Strategic Planning
Market Analysis
Customer Insights
18.88%
Product development

22.32% Financial forecasting

Others
21.03%

INTERPRETATION:

 It was found AI can tailor recommendations and solutions to individual needs and preferences,
whether in customer service, marketing, or product development.

 Employees can better understand and anticipate customer needs, leading to more effective
communication and stronger customer relationships.

42
12. ENHANCEMENT OF CUSTOMER INTERACTIONS BY AI

TABLE NO 4.1.12

SL.NO PARTICULARS PERCENTAGE % COUNT

1 SIGNIFICANTLY ENHANCED 30.53% 29
2 MODERATELY ENHANCED 44.21% 42
3 SLIGHTLY ENHANCED 14.74% 20
4 NO ENHANCEMENT 3.16% 3
5 DECREASED ENGAGEMENT 1.05% 1
TOTAL 100.00% 95

CHART NO 4.1.12

50.00%
44.21%
45.00%
40.00%
35.00% 30.53%
30.00%
25.00% 21.05%
20.00% Percentage
15.00%
10.00%
3.16% 1.05%
5.00%
0.00%
Significantly Moderately Slightly No Decreased
enhanced enhanced enhanced enhancement engagement

INTERPRETATION:

 Employees are relieved from handling repetitive and basic queries, allowing them to
focus on more complex and value-added tasks during their working hours.

 Employees are relieved from handling repetitive and basic queries, allowing them to focus on
more complex and value-added tasks during their working hours.

 This support can help in maintaining service quality even with limited human resources.

43
13. AI TOOLS USED FOR CUSTOMER ENGAGEMENT (SELECT ALL THAT APPLY)

TABLE NO 4.1.13

SL.NO PARTICULARS PERCENTAGE % COUNT

1 PERSONALISED 26.63% 45
RECOMMENDATIONS
2 CHATBOTS 29.59% 50
3 CRM SYSTEMS 20.12% 34
4 SOCIAL MEDIA ANALYTICS 22.49% 38
5 OTHER 1.18% 2
TOTAL 100.00% 95

CHART NO 4.1.13

1.18%

22.49% 26.63% Personalized Recommendations

chatbots
CRM Systems
Social Media Analytics
20.12%
Other
29.59%

INTERPRETATION:

 Employee's perspective, here is an interpretation of various AI tools used for customer

engagement.

 AI tools for customer engagement offer numerous benefits, including increased efficiency,
better personalization, and deeper insights into customer behavior.

44
14. IMPROVEMENT IN CUSTOMER SATISFACTION DUE TO AI

TABLE NO 4.1.14

SL.NO PARTICULARS PERCENTAGE % COUNT

1 YES 80.00% 76
2 NO 12.63% 12
3 NO ANSWER 7.37% 7
TOTAL 100.00% 95

CHART NO 4.1.14

7.37%

12.63%

Yes
No answer
No answer

80.00%

INTERPRETATION:

 Employee's perspective, AI improves customer satisfaction by enhancing the speed,

personalization, and consistency of service.

 Employees must be well-trained and comfortable with AI tools to fully realize these benefits
and ensure a seamless customer experience.

45
15. IDENTIFICATION OF MARKET NEEDS BY AI

TABLE NO 4.1.15

SL.NO PARTICULARS PERCENTAGE % COUNT

1 SIGNIFICANTLY HELPED 37.89% 36
2 MODERATELY HELPED 36.84% 35
3 SLIGHTLY HELPED 14.74% 14
4 NO IMPACT 5.26% 5
5 HINDERD 0.00% 0
IDENTIFICATION
6 NO ANSWER 5.26% 5
TOTAL 100.00% 95

CHART NO 4.1.15

No answer 5.26%

Hindered identification 0.00%

No Impact 5.26%
Percentage
Slightly helped 14.74%

Moderately helped 36.84%

Significantly helped 37.89%

0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00% 35.00% 40.00%

INTERPRETATION:

 Employee's perspective, AI enhances the identification of market needs by providing deep and
actionable insights through efficient data collection, analysis, and predictive capabilities.

 Employees can better understand customer behavior, anticipate future trends, and improve
overall market responsiveness, leading to a stronger market position and higher customer
satisfaction.

46
16. ACCELERATION OF R&D PROCESSES BY AI

TABLE NO 4.1.16

SL.NO PARTICULARS PERCENTAGE % COUNT

1 GREATELY ACCELERATED 34.74% 33
2 MODERATELY 31.58% 30
ACCELERATED
3 SLIGHTLY ACCELERATED 17.89% 17
4 NO IMPACT 6.32% 6
5 SLOWED DOWN 3.16% 3
6 NO ANSWER 6.32% 6
TOTAL 100.00% 95

CHART NO 4.1.16

3.16% 6.32%
6.32%

34.74% Greatly accelerated

17.89% Moderately accelerated
Slightly accelerated
No Imact
Slowed down
31.58%
no answer

INTERPRETATION:

 Employee's perspective, AI accelerates R&D processes by streamlining data analysis,

automating repetitive tasks, optimizing experiments, facilitating cross-disciplinary
collaboration, and enhancing decision-making through predictive modeling.

 Employees must be equipped with the skills to leverage AI effectively and ensure ethical
considerations are addressed in AI-driven R&D activities.

47
17. MAIN CHALLENGES IN AI ADOPTION

TABLE NO 4.1.17

SL.NO PARTICULARS PERCENTAGE % COUNT

1 HIGH COSTS 21.67% 52
2 LACK OF EXPERTISE 25.00% 60
3 DATA QUALITY ISSUES 17.92% 43
4 CULTURAL RESISTANCE 8.75% 21
5 ETHICAL CONCERNS 13.75% 33
6 REGULATORY COMPLIANCE 12.08% 29
7 OTHERS 0.83% 2
TOTAL 100.00% 95

CHART NO 4.1.17

0.83%

12.08% High Cost

21.67%
Lack of Expertise

13.75% Data quality Issues

Cultural Resistance

8.75% Ethical Concerns

25.00%
Rgulatory Compliance
Others
17.92%

INTERPRETATION:
 Understanding these challenges can help organizations address employee concerns and foster
a more supportive environment for AI adoption.
 Also, it can involve transparent communication, providing adequate training, ensuring data
privacy, and addressing ethical considerations to build trust and confidence among employees.

48
18. ETHICAL CONCERNS IN AI IMPLEMENTATION

TABLE NO 4.1.18
SL.NO PARTICULARS PERCENTAGE COUNT
1 ALGORITHMIC BIAS 15.96% 34
2 DATA PRIVACY 28.64% 61
3 JOB DISPLACEMENT 18.78% 40
4 TRANSPARENCY 19.25% 41
5 ACCOUNTABILITY 15.96% 34
6 OTHERS 1.41% 3
TOTAL 100.00% 95

CHART NO 4.1.18

35.00%

30.00% 28.64%

25.00%

18.78% 19.25%
20.00%
15.96% 15.96%
15.00% Percentage

10.00%

5.00%
1.41%
0.00%
Algorothmic Data Privacy Job Transperancy Accountability Others
Bias Displacement

INTERPRETATION:

 Engaging employees in discussions about AI implementation to address their concerns and

build trust.
 Ensuring transparency in AI decision-making processes.
 Providing robust training and support to help employees adapt to changes.

49
19. FUTURE AI INVESTMENT PLANS

TABLE NO 4.1.19

SL.NO PARTICULARS PERCENTAGE COUNT

1 YES 76.84% 73
2 NO 15.79% 15
3 NO ANSWER 7.37% 7
TOTAL 100.00% 95

CHART NO 4.1.19

7.37%

15.79%

Yes
No answer
No answer

76.84%

INTERPRETATION:
 Employees' perspectives on future AI investment plans involves understanding their
thoughts, concerns, and expectations regarding the company's strategic direction in AI.
 Employees may view AI investments as opportunities for innovation, career growth, and skill
development.
 Employees may want to know how AI initiatives will impact business goals

50
20. EXPECTED BENEFITS FROM FUTURE AI INVESTMENTS

TABLE NO 4.1.20


SL.NO PARTICULARS PERCENTAGE % COUNT

1 INCREASED EFFICIENCY 24.15% 64
2 COST SAVINGS 19.25% 51
3 ENHANCED CUSTOMER 17.36% 46
EXPERIENCE
4 BETTER DECISION 20.00% 53
MAKING
5 INNOVATIONS IN 17.74% 47
PRODUCT/SERVICES
6 OTHERS 1.51% 4
TOTAL 100.00% 95

CHART NO 4.1.20

17.74% 1.51%
24.15%

Increased Efficiency
Cost savings
Enhanced customer Experience
Better Decision Making
Innovation in Products/Services
20.00%
Others
19.25%

17.36%

INTERPRETATION:
 The expected benefits from future AI investments often centers around a mix of personal, team,
and organizational advantages.
 Employees might anticipate that AI will handle routine and repetitive tasks, allowing them
to focus on more strategic and creative aspects of their jobs
 AI investment strategies with employee aspirations, fostering a more engaged and motivated
workforce.

51
21. WOULD YOU LIKE TO RECOMMEND FOR YOUR CO-WORKERS?

TABLE NO 4.1.21

SL.NO PARTICULARS PERCENTAGE % COUNT

1 YES 82.11% 78
2 NO 11.58% 11
3 NO ANSWER 6.32% 6
TOTAL 100.00% 95

CHART NO 4.1.21

90.00%
82.11%
80.00%

70.00%

60.00%

50.00%

40.00% Percentage

30.00%

20.00%
11.58% 6.32%
10.00%

0.00%
Yes No answer No answer

INTERPRETATION:
 Employees are asked if they would like to recommend AI investments for their co-workers,
their responses will likely be shaped by their experiences, perspectives, and perceived benefits.
 Employees who have seen improvements in their workflow due to AI might recommend it to
their co-workers, emphasizing the increased efficiency and reduced workload.
 Companies can conduct surveys, hold focus group discussions, or organize workshops where
employees can share their experiences and thoughts on AI investments.

52
22. HOPE THESE QUESTIONAIRE CREATE AWARENESSS ON AI

TABLE NO 4.1.22

SL.NO PARTICULARS PERCENTAGE % COUNT

1 YES 90.53% 86
2 NO 2.11% 2
3 NO ANSWER 7.37% 7
TOTAL 100.00% 95

CHART NO 4.1.22

2.11%
7.37%

Yes
No answer
No answer

90.53%

INTERPRETATION:

 Employees might see the questionnaires as a positive step towards increasing their knowledge
about AI.
 The statement might motivate employees to actively participate in discussions and
learning sessions about AI, fostering a culture of continuous learning and adaptation.
 The questionnaires might spark curiosity among employees, prompting them to learn more
about AI and its applications within the organization.
 Encouraging open communication and addressing employees' concerns transparently can
further enhance the effectiveness of these awareness efforts.

53
4.2 ANALYSIS PART – II

4.2.1 CORRELATION TEST

If the change in one variable appears to be accompanied by a change in the other variable, the two
variables are said to be correlated and this interdependence is called correlation or covariation.

FORMULA OF COREELATION:

4.2.1 AREAS ENHANCED BY AI IN DECISION MAKING (SELECT ALL THAT APPLY)

TABLE NO 4.2.1

SL.NO PARTICULARS PERCENTAGE % MALE FEMALE COUNT

1 STRATEGIC 21.89% 16 12 51
PLANNING
2 MARKET 22.32% 18 9 52
ANALYSIS
3 CUSTOMER 21.03% 14 5 49
INSIGHTS
4 PRODUCT 18.88% 10 3 44
DEVELOPMENT
5 FINANCIAL 15.02% 4 2 35
FORECASTING
6 OTHRS 0.86% 2 0 2
TOTAL 100.00% 64 31 95

Result:
MALE FEMALE
MALE 1
FEMALE 0.981031 1

INTERPRETATION:
The correlation value is 0.98. it indicates the perfect positive correlation between male and female
variables.

54
4.2.2 REGRESSION TEST

Regression is a statistical method used in finance, investing, and other disciplines that attempts to
determine the strength and character of the relationship between one dependent variable (usually
denoted by Y) and a series of other variables (known as independent variables). Regression
analysis is a powerful tool for uncovering the associations between variables observed in data, but
cannot easily indicate causation. It is used in several contexts in business, finance, and economics.
For the regression analysis is be a successful method, we understand the following terms:

Dependent Variable : This is the variable that we are trying to understand or forecast.
Independent Variable: These are factors that influence the analysis or target variable and provide
us with information regarding the relationship of the variables with the targetvariable.

FORMULA OF REGRESSION TEST:

4.2.2 AREAS WITH MOST SIGNIFICANT AI IMPACT (SELECT ALL THAT APPLY)

TABLE NO 4.2.2

SL.NO PARTICULARS PERCENTAGE % MALE FEMALE COUNT

1 PRODUCTION 20.83% 15 5 50
2 LOGISTICS 13.75% 13 4 33
3 CUSTOMER 24.58% 18 10 59
SERVICE
4 HUMAN 12.08% 10 3 29
RESOURCES
5 FINANCE 12.08% 5 3 29

6 MARKETING 16.25% 3 5 39

7 OTHERS 0.42% 0 1 1

TOTAL 100.00% 64 31 95

55
RESULT:

SUMMARY OUTPUT

Regression Statistics
Multiple R 0.978242
R Square 0.956958
Adjusted R
Square 0.949784
Standard
Error 2.184967
Observations 8

ANOVA
Significance
do SS MS F F
Regression 1 636.8555 636.8555 133.3986 2.53E-05
Residual 6 28.64448 4.77408
Total 7 665.5

Standard Upper Lower Upper

Coefficients Error t Stat P-value Lower 95% 95% 95.0% 95.0%
Intercept 0.252069 1.009057 0.249806 0.81107 -2.217 2.721143 -2.217 2.721143
MALE 0.468621 0.040574 11.54983 2.53E-05 0.36934 0.567901 0.36934 0.567901

RESIDUAL OUTPUT

Predicted
Observation FEMALE Residuals
1 7.281379 -2.28138
2 6.344138 -2.34414
3 8.687241 1.312759
4 4.938276 -1.93828
5 2.595172 0.404828
6 1.657931 3.342069
7 0.252069 0.747931
8 30.24379 0.756207

56
CONCLUSION
5.1 FINDINGS

 Table shows their current employee status.

 To know the hierarchical status of the employees working in their organization.

 To find the Gender Count between male and female in their firm.

 Table found men were more than the female.

 The same has been used for sampling.

 Better the working experience, better the result is.

 Table found 63% were five plus year experience helps to betterment the response
for my questionnaires.

 Most of the responses were good as AI was being used to simplify their processes.

 Also still needed more awareness and training on AI on their business process.

 AI technologies were adversely used in many firms.

 Technology implementation in their business process leads for current synchronization and
adaptation with the technologies.

 Employees' perspectives on various AI technologies involve understanding their attitudes,

awareness, and experiences with these technologies.

57
 Employees might see computer vision as a valuable tool for quality control, safety, and
diagnostic purposes.

 Understanding these challenges can help organizations address employee concerns and foster
a more supportive environment for AI adoption.

 Also, it can involve transparent communication, providing adequate training, ensuring data
privacy, and addressing ethical considerations to build trust and confidence among employees.

 Engaging employees in discussions about AI implementation to address their concerns and

build trust.

 Ensuring transparency in AI decision-making processes.

 Providing robust training and support to help employees adapt to changes.

 Employees' perspectives on future AI investment plans involves understanding their thoughts,

concerns, and expectations regarding the company's strategic direction in AI.

 Employees may view AI investments as opportunities for innovation, career growth and
skill development.

 Employees may want to know how AI initiatives will impact business goals.

 The expected benefits from future AI investments often centers around a mix of personal, team,
and organizational advantages.

 Employees might anticipate that AI will handle routine and repetitive tasks, allowing them
to focus on more strategic and creative aspects of their jobs AI investment strategies with
employee aspirations, fostering a more engaged and motivated workforce.

58
 Employees are asked if they would like to recommend AI investments for their co-workers,
their responses will likely be shaped by their experiences, perspectives, and perceived benefits.

 Employees who have seen improvements in their workflow due to AI might recommend it to
their co-workers, emphasizing the increased efficiency and reduced workload.

 Companies can conduct surveys, hold focus group discussions, or organize workshops where

employees can share their experiences and thoughts on AI investments. Employees might see

the questionnaires as a positive step towards increasing their knowledge about AI.

 The statement might motivate employees to actively participate in discussions and learning

sessions about AI, fostering a culture of continuous learning and adaptation.

 The questionnaires might spark curiosity among employees, prompting them to learn more

about AI and its applications within the organization.

 Encouraging open communication and addressing employees' concerns transparently can

further enhance the effectiveness of these awareness efforts.

 Increased Efficiency: Employees observe that AI automates routine tasks, allowing themto
focus on more strategic and creative activities.

 Enhanced Decision-Making: AI provides data-driven insights and predictive analytics, aiding

employees in making more informed decisions.

 Improved Customer Experience: AI tools like chatbots and personalized recommendations

enhance customer interactions and satisfaction.

 Skill Enhancement: Employees gain opportunities to learn and work with new AI
technologies, improving their technical skills and career prospects.

59
 Job Displacement Concerns: There is apprehension about AI potentially replacing certain job
roles, leading to job insecurity among employees.

 Collaboration with AI: Employees find that working alongside AI systems can enhance their
productivity and performance.

 Data Management: AI assists in managing and analyzing large volumes of data, reducing the
burden on employees and improving data accuracy.

 Innovation and Creativity: AI fosters innovation by handling complex computations and data
analysis, freeing employees to think creatively and develop new ideas.

 Training and Development: Businesses are investing in training programs to help employees
adapt to AI technologies, ensuring they can work effectively with these tools.

 Ethical Considerations: Employees are increasingly concerned about the ethical implications
of AI, including issues related to privacy, bias, and transparency.

60
5.2 SUGGESTIONS

 Embrace Lifelong Learning: Continuously update your skills and knowledge about AI and
related technologies through courses, workshops, and self-study.

 Develop Technical Skills: Gain proficiency in AI tools and platforms relevant to your industry
to enhance your value and adaptability.

 Focus on Soft Skills: Improve interpersonal, communication, and problem-solving skills,

which are crucial for roles that require human judgment and creativity.

 Collaborate with AI: Learn to work alongside AI systems, understanding their capabilities
and limitations to complement your work.

 Stay Informed: Keep up-to-date with the latest AI trends, advancements, and best practices
in your field.

 Advocate for Ethical AI: Promote and support the development and implementation of ethical
AI practices within your organization.

 Be Open to Change: Adapt to new AI-driven processes and workflows, being flexible and
open-minded about changes in job roles and responsibilities.

 Leverage AI for Personal Productivity: Use AI tools to automate routine tasks, manage time
effectively, and increase personal productivity.

 Foster Innovation: Utilize AI to explore new ideas, solve complex problems, and drive
innovation within your team or organization.

 Engage in Cross-Functional Teams: Work with colleagues from different departments to

understand how AI impacts various aspects of the business and to develop integrated solutions.

61
5.3 LIMITATIONS

Here are some limitations for employees regarding the impact of artificial intelligence (AI) on
current business management:

 Job Displacement: AI can automate tasks, potentially leading to job losses or the need for
significant role changes for some employees.

 Skill Gap: Not all employees may have the necessary technical skills to work with AI, leading
to a gap between current capabilities and job requirements.

 Dependence on Data Quality: AI systems are highly dependent on the quality of data. Poor
or biased data can lead to inaccurate outcomes and affect decision-making.

 Ethical Concerns: Employees may face ethical dilemmas related to AI, such as issues of
privacy, bias, and transparency in AI decisions.

 Resistance to Change: Some employees may resist adopting AI technologies due to fear of
the unknown or reluctance to change established workflows.

 Complexity of AI Systems: Understanding and working with AI systems can be complex and
intimidating, especially for employees without a technical background.

 Over-Reliance on AI: There is a risk of becoming overly dependent on AI for decision-

making, potentially overlooking the importance of human judgment and intuition.

 Security Risks: AI systems can be vulnerable to cyber-attacks, posing security risks that
employees need to be aware of and manage.

 Cost of Implementation: The initial cost of implementing AI technologies can be high,

potentially leading to budget constraints and limited resources for other projects.

62
 Job Redefinition: AI can redefine job roles and responsibilities, requiring employees to adapt
quickly to new expectations and workflows.

 Data Privacy: Employees must ensure that AI systems comply with data privacy regulations,
which can be complex and challenging to manage.

 Maintenance and Updates: AI systems require ongoing maintenance and updates,

necessitating continuous learning and adaptation from employees.

These limitations highlight the challenges employees may face as AI becomes increasingly
integrated into business management.

63
5.4 CONCLUSION

Navigating the impact of artificial intelligence (AI) on current business management requires a
proactive and adaptive approach from employees. Firstly, it is crucial for employees to embrace
lifelong learning and continuously update their skills. This involves taking advantage of available
resources such as online courses, workshops, and certifications focused on AI and related
technologies. By staying informed about the latest advancements and best practices, employees
can enhance their technical proficiency and remain competitive in the job market. Additionally,
fostering a mindset of continuous improvement will help employees adapt to the rapid changes
brought about by AI.

Another key suggestion is for employees to develop and refine their soft skills. While AI can
automate many routine tasks, skills such as critical thinking, creativity, emotional intelligence, and
effective communication remain essential. These human-centric skills enable employees to
perform tasks that AI cannot easily replicate, such as building relationships, leading teams, and
making nuanced decisions. By focusing on soft skills, employees can ensure they remain
indispensable in roles that require human judgment and creativity, complementing the capabilities
of AI systems.

Collaboration with AI is also essential. Employees should learn to work alongside AI systems,
understanding their capabilities and limitations. This involves leveraging AI tools to enhance
personal productivity, automate repetitive tasks, and make data-driven decisions. By effectively
collaborating with AI, employees can focus on more strategic and innovative aspects of their roles,
thereby driving greater value for their organizations. It's important for employees to see AI as a
partner rather than a threat, using it to augment their own skills and capabilities.

Moreover, employees should advocate for ethical AI practices within their organizations. As AI
becomes more prevalent, concerns related to privacy, bias, and transparency will continue to grow.
Employees can play a vital role in ensuring that AI systems are designed and implemented in a
manner that is fair and ethical.

64
This involves participating in discussions about AI ethics, providing feedback on AI applications,
and promoting practices that protect user data and ensure unbiased decision-making. By
championing ethical AI, employees contribute to building trust and credibility both within and
outside their organizations.

Finally, employees need to be prepared for future opportunities that AI may bring. This involves
anticipating how AI will shape their industry and aligning their career goals accordingly.
Employees should seek out roles and projects that expose them to AI technologies and offer
opportunities for growth and innovation. By positioning themselves as forward-thinking and
adaptable, employees can capitalize on the new opportunities that AI creates, ensuring they remain
relevant and valuable in an evolving job market. Embracing change and proactively seeking ways
to integrate AI into their professional development will be key to thriving in the AI-driven future
of business management.

65
 BIBILIOGRAPHY

BOOKS

 "Artificial Intelligence in Practice: How 50 Successful Companies Used AI and Machine

Learning to Solve Problems" by Bernard Marr

 "Prediction Machines: The Simple Economics of Artificial Intelligence" by Ajay Agrawal,

Joshua Gans, and Avi Goldfarb

 "Human + Machine: Reimagining Work in the Age of AI" by Paul R. Daugherty and H. James
Wilson

 "Weapons of Math Destruction: How Big Data Increases Inequality and Threatens
Democracy" by Cathy O'Neil

 "The AI Advantage: How to Put the Artificial Intelligence Revolution to Work" by Thomas H.
Davenport

These books collectively offer a thorough understanding of the impact of AI on business

management, covering practical applications, economic implications, ethical considerations, and
implementation strategies. Reading these works will equip employees and managers with the
knowledge and insights needed to navigate and leverage the transformative potential of AI in their
organizations.

WEBSITES

https://hai.stanford.edu/
https://www.simplilearn.com/advantages-and-disadvantages-of-artificial-intelligence-article
https://mondo.com/insights/ai-impacts-business-workplace/
https://verbit.ai/ai-technology/artificial-intelligence-in-business/
https://www.cogentinfo.com/resources/shaping-the-future-the-business-impacts-of-ai-forecasting

66
APPENDIX

1. Position within the Organization

a) Employee

b) business owner

c) others

d) no answer

2. Respondents of gender

a) male

b) female

3. Years of Experience in Current Role

a) Less than 1 year

b) 1-3 years

c) 3-5 years

d) More than 5 years

e) no answer

67
4. Familiarity with AI Technologies

a) Very familiar

b) Somewhat familiar

c) Neutral

d) Somewhat unfamiliar

e) Very unfamiliar

5. Current AI Adoption Status

a) Yes, AI technologies are currently used

b) No, AI technologies are not used

c) AI technologies are planned to be adopted in the future

d) no answer

6. Types of AI Technologies Used (Select all that apply)

a) Machine Learning

b) Natural Language Processing

c) Robotics

d) Computer Vision

e) Other (please specify):

68
7. Improvement in Operational Efficiency Due to AI

a) Significantly improved

b) Moderately improved

c) Slightly improved

d) No improvement

e) Decreased efficiency

f) no answer

8. Areas with Most Significant AI Impact (Select all that apply)

a) Production

b) Logistics

c) Customer Service

d) Human Resources

e) Finance

f) Marketing

g) Other (please specify):

69
9. Cost Reduction from AI Implementation

a) Yes

b) No

If yes, estimated percentage of cost reduction:

a) Less than 5%

b) 5-10%

c) 10-20%

10. Impact of AI on Decision-Making Processes

a) Greatly improved

b) Somewhat improved

c) No impact

d) Somewhat hindered

e) Greatly hindered

f) no answer

70
11. Areas Enhanced by AI in Decision Making (Select all that apply)

a) Strategic Planning

b) Market Analysis

c) Customer Insights

d) Product Development

e) Financial Forecasting

f) Other (please specify):

12. Enhancement of Customer Interactions by AI

a) Significantly enhanced

b) Moderately enhanced

c) Slightly enhanced

d) No enhancement

e) Decreased engagement

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13. AI Tools Used for Customer Engagement (Select all that apply)

a) Personalized Recommendations

b) Chatbots

c) CRM Systems

d) Social Media Analytics

e) Other (please specify):

14. Improvement in Customer Satisfaction Due to AI

a) Yes

b) No

c) no answer

15. Identification of Market Needs by AI

a) Significantly helped

b) Moderately helped

c) Slightly helped

d) No impact

e) Hindered identification

f) no answer

72
16. Acceleration of R&D Processes by AI

a) Greatly accelerated

b) Moderately accelerated

c) Slightly accelerated

d) No impact

e) Slowed down

f) no answer

17. Main Challenges in AI Adoption (Select all that apply)

a) High Costs

b) Lack of Expertise

c) Data Quality Issues

d) Cultural Resistance

e) Ethical Concerns

f) Regulatory Compliance

g) Other (please specify):

73
18. Ethical Concerns in AI Implementation (Select all that apply)

a) Algorithmic Bias

b) Data Privacy

c) Job Displacement

d) Transparency

e) Accountability

f) Other (please specify):

19. Future AI Investment Plans

a) Yes

b) No

c) no answer

20. Expected Benefits from Future AI Investments (Select all that apply)

a) Increased Efficiency

b) Cost Savings

c) Enhanced Customer Experience

d) Better Decision Making

e) Innovation in Products/Services

f) Other (please specify):

74
21. Would you like to Recommend for your co-workers?

a) Yes

b) No

c) No answer

22. hope the questionnaire create awareness on AI

a) Yes

b) No

c) No answer

75