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Story Elements Mobile App Notes

Support

RSS Reader Yes

BPC Planning Starter No

Data Action Starter No

Web Page Yes

Value Driver Tree No

Symbol Yes

Geo Maps Limited Will only work for stories loaded in View Time Optimized mode. For more information see Preparing Stories for
Support Mobile.

 Note
Only the Choropleth layer is supported.

R Visualization No

Hyperlinks from story Limited Links to other stories and story pages are supported. Also supported are links to external web pages and links
Support that launch other apps.

 Restriction
For tables, using the selected dimensions as a temporary filter for the destination story in the link is
not supported. Charts do support this option.

Links to story pages that are hidden are not supported on mobile.

Search to Insight No

Top N Options Limited Only Top 5 and Bottom 5 are available on mobile. Custom Top N options are not currently displayed in the
Support mobile app.

Bookmarks Limited If bookmarks exist, the user's default bookmark is applied when opening the story. The name of the bookmark
Support is visible in the Input Controls panel. To change the default bookmark, you must use the SAP Analytics Cloud
web application.

Analytics Designer Elements Mobile App Notes

Support

Charts, Chart Footer, Chart Scaling Yes Predictive forecasts are not currently supported.

Table Limited Table rows and columns are initially truncated, showing only a preview. Tap in the upper right corner of the
Support table to expand it full screen and show the full table details.

 Note
In full screen mode, there is a limit of 10,000 total table cells that can be displayed, with an upper limit of
1000 rows or 1000 columns.

Currently tables based on planning models do not allow you to make changes to the model data in the mobile
app.

Filter Line Yes

Input Control Limited The following types are not supported:

Support
Measure input controls

Advanced filters

 Note
For best performance when modifying a hierarchy member filter, limit hierarchy levels to include less than
7500 members.

Data View (exploration) No

BEx Variables and Prompts Limited The prompt dialog needs to be opened with script API, for example:
Support table_1.getDataSource().openPromptDiaglog().

HANA Variables and Prompts Limited The prompt dialog needs to be opened with script API, for example:
Support table_1.getDataSource().openPromptDiaglog().

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Analytics Designer Elements Mobile App Notes

Support

Image Limited For setImage API:

Support
Only HTTPS URL address is supported.

Self-signed HTTPS certificate isn't supported.

Shape Yes

Text Limited Dynamic Text elements created from the following sources are not supported on mobile:
Support
Tile filters and variables

Chart properties

Smart Insights

If your app tile uses an unsupported source, the tile is not displayed on mobile. Dynamic Text elements from
other sources are supported on mobile.

Text Area Yes

Input Field Yes

Clock Yes

RSS Reader Yes

Web Page No

Symbol Yes

Geo Map No

R Visualization No

Tab Strip Yes

Page Book Yes

Flow Layout Panel Yes

Top N Options Limited Only Top 5 and Bottom 5 are available on mobile. Custom Top N options are not currently displayed in the
Support mobile app.

It's only supported in full screen mode.

Analytic Application Bookmarks Yes To view all available bookmarks of an analytic application, swipe an app left, open the Details. All relevant
bookmarks are listed there.

Custom Widget Yes Custom widget author decides in custom widget configuration (contribution.json) whether this widget is
displayed in mobile app.

Commenting No

Smart Capabilities No Smart Capabilities such as Smart Insight, Smart Discovery and Search to Insight are not supported.

Planning Limited
Only specific planning related APIs are supported, including setUserInput, copy planning version
Support
API and data action related ones.

Editing data in cross tabs is not supported.

Value driver tree is not supported.

Planning sequence widgets are not supported.

The following APIs aren't supported:

Analytics Designer APIs Mobile App Notes

Support

Export APIs No

Open Data Explorer APIs No

Smart Discovery APIs No

Open Smart Insight dialog APIs No

APIs related to unsupported widgets (such as Web No

Page, Geo Map, R Visualization)

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Analytics Designer APIs Mobile App Notes

Support

Navigation panel APIs Limited Tablets are supported, while mobile phones aren't supported.
Support

Create navigation URL APIs No APIs such as:

NavigationUtils.createStoryUrl

NavigationUtils.createApplicationUrl

APIs related to commenting No

APIs related to BPC Planning Sequence No

APIs related to Multi Actions No execute

executeInBackground

getParameterValue

setParameterValue

APIs related to context menu No setContextMenuVisible

setQuickActionsVisibility

Collaboration Mobile App Notes

Support

Accessing content shared using app links Limited Cannot access content shared through the iOS app.
Support

Discussions No

Story annotations (comments) No

Comment Widget Yes

Events No

Save as PDF No

Workspaces No

Troubleshooting Connection Issues

Having trouble connecting to SAP Analytics Cloud or your live data sources from the mobile app? As an administrator, learn how to troubleshoot common connection issues.

This topic is for administrators supporting mobile app users on SAP Analytics Cloud. A number of factors can prevent logging onto SAP Analytics Cloud or your live data
sources from the mobile app. Common issues include:

Accessing an untrusted (insecure) server URL.

The user session expired.

The version of the mobile app on the device is out-of-date.

Depending on the error, there are different steps you can take to resolve your user's connection issue:

Error What to Check

Failed to connect 1. It could be that the app is not Authorized with tenant. To remedy this you will need to add OAuth client configuration in the SAC tenant.
to SAP Analytics
Cloud

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Error What to Check

An SSL error has 1. Is the user using cellular data or Wi-Fi on their device?
occurred and a a
Check that user's cellular connection works for other apps on the device and the SAP Analytics Cloud app.
secure
connection to Check that user's Wi-Fi connection works for other apps on the device and the SAP Analytics Cloud app.
the server
cannot be made. If the cellular connection works for but Wi-Fi does not, check if your IT Wi-Fi infrastructure has restrictions or is blocking app usage.

Can 2. Are you using a reverse proxy server or VPN to relay requests from the mobile app to SAP Analytics Cloud?
occur
Both the iOS and Android mobile apps can only connect to URLs that are trusted connections. A trusted SSL certificate must be installed on the server
when
reverse proxy server). Self-signed or untrusted SSL certificates are not supported.
logging
on to SAP To diagnose the iOS app, on a Mac terminal, run the command nscurl --ats-diagnostics <server url>. Confirm that the ATS Default C
Analytics result is PASS.
Cloud.

Can
occur
when
accessing
a live
data
source.

The server only

Ensure that the server URL confirms to the https protocol.
supports a
secure
connection

It seems your This message is displayed when a user’s account has not been created on the SAP Analytics cloud.
profile is not
configured to
use this system.

The resource 1. Are you using a reverse proxy server or VPN to relay requests from the mobile app to SAP Analytics Cloud?
could not be
The connection must satisfy Apple's App Transport Security (ATS) requirements. For complete requirements, see Requirements for Connecting Using A
loaded because
https://developer.apple.com/library/content/documentation/General/Reference/InfoPlistKeyReference/Articles/CocoaKeys.html#//apple_ref/doc/u
the App
SW57 .
Transport
Security policy For example, on a Mac terminal, run the command nscurl --ats-diagnostics <server url>. Confirm that the ATS Default Connection
requires the use
of a secure
connection.

Can
occur
when
logging
on to SAP
Analytics
Cloud.

Can
occur
when
accessing
a live
data
source.

User session 1. The SAP Analytics Cloud system your mobile app connects to may not be running, or may be getting updated.
expired.
Try opening SAP Analytics Cloud in a web browser and check that the user can log on to the web application successfully.
Can
2. For Android, go to Chrome Settings on the Android device and tap Clear History and Website Data. Try to log on again to the mobile app.
occur
when 3. Has the user changed their user name or password recently? If so they may need to re-logon to the mobile app.
logging
on to SAP Try opening SAP Analytics Cloud in a web browser and check that the user can log on to the web application successfully.
Analytics
(For iOS) Go to Settings Safari on the users's iOS device and tap Clear History and Website Data. Have the user try logging on again to the mobile
Cloud.

 Note
You are given
the option to
login again.

Authorization 1. Has the user account been disabled or deleted from the SAP Analytics Cloud system?
Rejected
Re-enable or re-create the user account on SAP Analytics Cloud.

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Error What to Check

Can 2. Has the user's access or refresh token from your IdP expired?
occur
Have the user logon again.
when
logging 3. Has the user's access or refresh tokens from your IdP been revoked?
on to SAP
Analytics Check with your IdP administrator.
Cloud.

This version of The Android app will only work with SAP Analytics Cloud server version 2020.3 or newer.
SAC server is not
supported by
Android
application.
Please update
the server.

When logging in 1. User can manually logout from the IDP page.
to the Android
2. Clear the chrome browser cache explicitly to login with a different user account.
app, the
Authorize page is
displayed.

App not The mobile app version is out-of-date and not supported with your current version of the SAP Analytics Cloud web application.
authorized
Update the mobile app to the latest version and have the user try logging on again.
Can
occur
when
logging
on to SAP
Analytics
Cloud.

When trying to Check that both the following URLs on your reverse proxy server are mapped to your SAP Analytics Cloud system:
connect to SAP
https://<reverseproxyserver>/ (default reverse proxy URL)
Analytics Cloud
via a reverse https://<reverseproxyserver>/oauth
proxy server
URL, your user
ends up at a
different website
or IdP.

View and Personalize a Story

When viewing an SAP Analytics Cloud story, you can make some changes to filters.

When you view a story, you can't make a lot of changes to the content, but you can make some, including changing how values are displayed in story and page filters.

Work with Story and Page Filters

When viewing an SAP Analytics Cloud story, you can change story and page filter values as well as how the values are displayed in the filters.

You can change the values for different filters, including member filters (filters defined by selecting members from a list) and range filters (filters defined by selecting ranges of
values). For range filters, if you have edit permissions or if the filter is an input control, you can also redefine the ranges.

Change Displayed Values in Filters

The filters in the story (including story, page, input control, or widget filters) usually show the description for the values, not the ID. However, you may want to see the ID or a
combination of ID and description. (In some systems, the ID is necessary if you want to search the data.)

1. Select a story or page filter.

2. Do one of the following:

If the filter is a story or widget filter: at the bottom of the filter select Display As and then select Description, ID, or ID and Description.

If the filter is an input control: select Display As and then select Description, ID, or ID and Description.

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