በኢፌዲሪ የትምህርትና ስልጠና ባለሥልጣን

FDRE Education and Training Authority

Document Code: ETA/ACC/Eng/03

Edition: 1
Effective Date: Nov 10/2023

Student Satisfaction Survey (Guide) for Engineering Programs

Accreditation

November, 2023
Addis Ababa, Ethiopia

ETA/ACC/Eng/03
Contents
Acronyms

2
1. Introduction............................................................................................................................................1
1.1 Purpose of the Document..................................................................................................................1
1.2 Scope of the document.................................................................................................................2
2. Process and procedure of Student Satisfaction Survey..................Error! Bookmark not defined.
2.1 Establishment of student committees.................................................Error! Bookmark not defined.
2.2 Design of the survey............................................................................................................................2
2.3 Implementation of the survey.............................................................Error! Bookmark not defined.
2.4 Analysis of Students satisfaction Survey.............................................................................................3
2.5 Interpretation of results and preparation of a summary report............................................................3
3. Required Student Opinion Survey Items.........................................Error! Bookmark not defined.
4. Questions for Student Satisfaction Survey.......................................Error! Bookmark not defined.
5. Reporting of Results............................................................................................................................7

ETA/ACC/Eng/03
Acronyms

DCT Data collection Tool

ETA Education and Training Authority

HEI Higher Education Institution

SSS Student satisfaction survey

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 1. Introduction
Program accreditation is a systematic and thorough process of assessing the performance of
HEI’s program in accordance with established standards and enabling it to provide quality higher
education. It looks at critical areas of program development and performance that can be
assessed objectively. The program accreditation process will assess HEI’s program based on a set
of nine standards which are formulated through wide stakeholder consultations, research and
international best practice.
Education and Training Authority (ETA) was established in 2022, by a Council of Ministers
Decree as an autonomous legal body, accountable to the Ministry of Education, to supervise the
relevance and quality of higher education institutions through accreditation. One of the main
objectives of ETA is to assess the relevance and quality of education and training offered by HEIs.
As part of the main requirements for accreditation the HEI’s are expected to conduct a self-
evaluation.

Self-Evaluation is the phase of the accreditation process in which institutionally recognized

group of professionals collect and review data about the program in order to identify strengths to
be maintained and effectively address areas of improvement. This process can also be called as
self-review, self-assessment, self-audit or self-evaluation. It is a mandatory step in the process of
evaluation to obtain accreditation, and guarantee the program’s compliance with standards via a
transparent constructive self-evaluation and improvement process. A vital component of the self-
evaluation process is obtaining feedback from students to identify strengths and areas for
improvement and implement necessary corrective actions and changes. Hence, students have an
essential role in the accreditation process.

1.1 Purpose of the Document

The Guide to Student Satisfaction Survey document is developed to provide guidance to students
in HEI programs seeking accreditation to conduct the Student Satisfaction Surveys. It provides a
step-by-step guidance for the process of generating the survey, administering the survey
collecting and analyzing the data, and preparing the student satisfaction survey summary report.

ETA/ACC/Eng/03 1
 1.2 Scope of the documents

The completed Student Satisfaction Survey data and summary report are one part of the data
sources used to evaluate a program for the purpose of quality assurance and accreditation. The
survey questions are based on the Engineering Program Accreditation Standards. The Survey
Questions will be generated based on Student Satisfaction Survey Process and Procedure.
2. Process and procedure of Student Satisfaction

The Student Satisfaction Survey may include the following procedures:

1) Establishment of student committees

2) Design of the survey
3) Implementation of the survey
4) Analysis of survey data and Interpretation of results
5) Interpretation of results and preparation of a summary report

2.1 Establishment of student committees

The Engineering program obtains the applicable and current accreditation documents from ETA
when it is ready to proceed with the accreditation process. The Engineering program leadership
will inform the Engineering student body of the process and procedure for the Student
Satisfaction Survey as outlined in this document. To ensure proper implementation of the survey,
a student committee can be formed with representation of students from all years of the study
program.
The Engineering student body leadership can play a vital role in this regard. The Engineering
student committee will have the responsibility for designing and conducting the survey,
analyzing the response data, interpreting the results and preparing the summary report. For this
reason, ensuring broad representation of the Engineering student body on the Student
Satisfaction survey committee is important.

2.2. Design of the survey

To get students opinion data and then generate students Satisfaction Survey report, certain
protocols, procedures and methods must be adhered to.

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2.2 Implementation of the Survey
Please note that the ETA considers Student satisfaction survey to be critical, but it can only use
the analysis if it is completed using the required survey items with the results presented in the
required format.
 Include all of the survey listed in the required student opinion survey items below
 Encourage participation in the survey; aim for at least a 70% response rate for each
class year of the Engineering students.
 Specify in the “Methods” section the dates when surveys were administered to each
class, the survey response rate for each class year, and the overall response rate.
Describe any other methods used to collect information
 Note that the Engineering program Accreditation Lead may ask for the survey and SSS
to be redone if they do not contain the required items or are not reported in the required
format.

2.3 Analysis of Students satisfaction Survey

Students can indicate whether they are very dissatisfied, dissatisfied, satisfied, or very satisfied
with each statement as they are asked to rate their level of satisfaction using a 5-point scale
regarding accessibility, staff helpfulness, facilities, course relevance, and gain in knowledge
and skills. Students can also choose "N/A" if they don't think they have experienced enough or
are unable to evaluate correctly. In order to analyze the responses received from the targeted
pupils, the committee combined the categories for extremely unsatisfied and dissatisfied in one
and satisfied or very satisfied in another.
2.4 Interpretation of results and preparation of a summary report

Based on the analyzed data the committee interprets the findings to identify program strengths as
well as area of improvement of the program. The student’s satisfaction survey report includes a
narrative and the data tables for each item in the survey. The following are guidelines for writing
some of the SSS Report sections:

 “Methods”. Begin with a description of the method(s) used to gather student opinion data,
including the survey of students in all classes. Include the dates when surveys were
administered and a response rate table that displays the number and percent of students
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 responding to the survey for each class year and overall. If applicable, also include the
number of students participating in other methods used by students to collect opinions from
their classmates, such as class meetings or focus groups.
 “Executive Summary”. Follow the “Methods” section with an executive summary. Use the
summary to highlight the major findings and organize it by accreditation elements or by
some other framework (e.g., curriculum, student services).
 “Narrative”. In the narrative that follows the executive summary, concisely summarize the
results of the student opinion survey, organizing the findings by topic areas (e.g., curriculum,
student services). Note the areas in which the program is doing well and areas in which it
needs improvement, documenting conclusions using data from the survey. Note any recent
changes (e.g., curriculum revisions or changes in student services) that may reflect
differences in how each class rated an item or other reasons for areas of student concern or
differences across classes. DO NOT INCLUDE individual student data or individual student
comments.
However, you may include as illustrations in the “Narrative” section comments that are
representative of a large number of student responses and/or include a synthesis of similar
comments from a number of students.
 In the “Numerical Tables” section, include a table for each item on the survey. For each item,
the ETA requires providing the number and percent of students who selected satisfied and
very satisfied combined, dissatisfied and very dissatisfied combined and N/A. These must be
presented in total and by class year.
3. Required student opinion survey items

The ETA requires that the student opinion survey include, at a minimum, the following items
and that you use the scale below.

The response data includes topics that relate to ETA Engineering program accreditation
requirements and that are required for program DCT.

You may add survey items as needed to reflect the distinctive characteristics of your program or
to address other issues of particular importance to Engineering program students.

----------------------------------------------------------------------------------------------------------------------------

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Please indicate your level of satisfaction, using the following scale:
1 = Very dissatisfied
2 = Dissatisfied
3 = Satisfied
4 = Very satisfied
N/A = No opportunity to assess/Have not experienced this
_________________________________________________________________________

4. Questions for Student Satisfaction Survey

No Questions 1 2 3 4 5 N/A
Standard 1: program outcome
1. Program educational objectives are clearly expressed and
communicated to students (Indicator 1.1.3.)
2. The program learning outcomes (PLO) are clearly expressed
and communicated to staff and students; it also ensures the
participation of principal stakeholders reasonably in
formulating and reviewing the processes(Indicator 1.1.4)
Standard 2: Curriculum
1 The curriculum is designed to inform student’s career pathways.
(Indicator 2.1.8 )
2 Inclusion of student feedback to evaluate the curriculum ( indicator
2.2. 1)
3 Participation of students in curriculum monitoring and evaluation
(Indicator 2.2.2)
Standard 3: Learning, Teaching and Assessment
1 The learning-teaching activities encourage the active
participation of students (indicator 3.1.2.)
2 Availability of educational resources (technology facility) to
support the learning outcomes ( indicator 3.1.3.)
3 Participation of students on co-curricular activities (indicator 3.1.4)
4 Availability of assessment policy or guideline that clearly
describes assessment principles and practices ( indicator 3.2.1)
5 Availability of mechanisms for student’s appeal and dispute
resolution. (Indicator 3.2.3.)
6 Availability of a system that measures course and program

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 learning outcomes and informs students on progression and
graduation. ( indicator 3.2.5.)
7 The program employs a variety of assessment methods and
tools to assess learning outcomes and competencies. ( Indicator
3.3.1)
8 System of assessment that regularly offers students timely, specific,
and actionable feedback (Indicator 3.3.3.)
9 Information on the assessment is clearly provided to students.
(Indicator 3.3.4.)

Standard 4: Students
1 Availability of clear, and fair student selection and admission
criteria for the program (indicator 4.1.1.)
2 Communication of selection and admission criteria to students
(indicator 4.1.2.)
3 Presence of well-defined mechanisms to facilitate student
mobility (transfer) across institutions nationally and
internationally(Indicator 4.1.4)
5 Availability of appropriate and adequate student support
services ( Indicator 4.2.1.)
6 Availability of comprehensive student handbook And induction for
new students. (Indicator 4.2.2.)
7 Provision of adequate academic, non-academic and career
counseling to students ( Indicator 4.2.3)
8 Availability supporting system to the needy students (Indicator
4.2.4)
9 Regular evaluation of student support services (Indicator
4.2.5)
10 Availability of appeals and grievance handling mechanisms
(Indicator 4.2.6.)
11 Availability of documented processes and procedures for
handling student disciplinary cases (Indicator 4.2.7.)
12 Availability of defend strategy to improve the progression rate
of students (Indicator 4.3.1)
Standard 5: Academic Staff
1 The participation of students on staff performance evaluation
(5.2.1.)

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 Standard 6: Educational Resources
1 Availability of sufficient and appropriate resources to ensure
the delivery of study program (Indicator 6.1.3)
2 a. Availability of physical facilities comply with
laws and safety regulation (Indicator 6.1.4)
b. Availability of physical facilities to people
with disabilities (Indicator 6.1.4)
3 Availability of functional library accessible to students with
adequate capacity (Indicator 6.1.5.)
4 Adequacy of resources and facilities in the library (Indicator
6.1.6.)
5 Availability of appropriate information and communication
technology infrastructure (including computer laboratories)
(Indicator 6.1.7.)
Standard 7: Research and Community Engagement
1 Encouragements of students to engage in industry and
community engagement activities (Indicator 7.2.4.)
Standard 8: Program Management
1 Representation of students in committee’s activity and decision -
making process. (Indicator 8.1.6)
2 Communication of accurate, relevant and timely information about
the program (Indicator 8.1.9)

Standard 9: Continual Quality Improvement

1 The participation of students in the continual quality
improvement section (Indicator 9.2.3.)
2 Availability of mechanism to periodically gather and analyze a
variety of data (including feedback from students, Instructors
and other stakeholders). (Indicator 9.3.1)

5. Reporting of Results

Required Tables in the student satisfaction survey

Develop a separate table for each survey item such that the data for all relevant class years are
included in the same table. The required format for the tables is shown below. The column titled
“Number of Total Responses/Response Rate to this Item” shows the total number of students
responding to the item (N) divided by the total number of students in the class (%). For the other
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columns, please add very dissatisfied + dissatisfied (a + b) responses and satisfied + very
satisfied (c + d) responses. Calculate all response data percentages using the total number of
responses which includes N/A responses as the denominator, and the type of response (e.g.,
satisfied/very satisfied) as the numerator. Response data percentages calculated any other way
will need to be redone, which may cause delays for your program.
The following table format should be used for items where students in all years of the curriculum
respond.
Table Title*
Class Number of Total Number and % of Number and % of Number and % of
Responses/Response N/A Dissatisfied/Very Satisfied/Very
Rate to this Item Responses Dissatisfied Satisfied
Responses Responses
N % N % N % N %
Y1
Y2
Y3
Y4
Total

*The table title should match the items listed in Appendix C: Required Student Opinion Survey
Items. For example, the table title for #1 in the Required Student Opinion Survey Items would be
“Accessibility of the Office of the Student Affairs.”
If an item is specific to a set of students, such as an item about the clinical years/clerkships, the
table can be modified to reflect the class (es) that can provide data based on their experience. If
an item is directed to students who are or have been in the internship years, the following table
format should be used:

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 Table Title
Class* Number of Total Number and % of Number and % of Number and % of
Responses/Response N/A Dissatisfied/Very Satisfied/Very
Rate to this Item Responses Dissatisfied Satisfied
Responses Responses
N % N % N % N %
Y2
Y3
Y4
Total
* Delete any rows that include students who have not experienced the required internships.