A Guide to

Study@OUM

Study@OUM A Guide for Successful Beginners

Project Director:

Prof. Dr. Mansor Bin Fadzil

Senior Vice President

Prof. Ir. Dr. Rosli Bin Hamir

Vice President (Learner Management & Campus Development

Developed by:

Assoc. Prof. Dr Santhi Raghavan

Director, Centre for Student Management

Mrs. Norasmawati Md Yunus

Head, Learner Service Centre

Printed by: Meteor Doc. Sdn Bhd

Study@OUM A Guide for Successful Beginners

TABLE OF CONTENTS
====================================================

Page

OBJECTIVE 1 2 THINGS YOU SHOULD COMPLETE BY WEEK USEFUL INFORMATION YOU MUST KNOW - Student Handbook - Assessment Handbook 3 GLOSSARY o Director of Learning Centre o Learning Centre o Tutors (Undergraduate) and Facilitators (Postgraduate) i. Face-to-Face Tutor / Face-to-Face Facilitator ii. e-Tutor iii. Online Tutor (100% teaching & learning online) o Face-to-Face Tutorial (Undergraduate) and Seminar (Postgraduate) o Online Discussion/Forum o Online Learner (100% Learning Online) YOUR LEARNING CENTRE a) Which of the below is your Learning Centre b) Services provided to you at your Learning Centre c) Facilities for you at the Learning Centre MyVLE OUM VIRTUAL LEARNING ENVIRONMENT a) How can MyVLE help you? b) Helpline FACE-TO-FACE TUTORIAL (UNDERGRADUATE) AND SEMINAR (POSTGRADUATE) ONLINE DISCUSSION / FORUM ONLINE LEARNERS (100% LEARNING ONLINE)

4 4 5

10 12 13

15 17 18

7 8

19 20
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Study@OUM A Guide for Successful Beginners

KNOW YOUR eCRM (Electronic Customer Relationship Management)

21

10 KNOW YOUR DIGITAL LIBRARY 11 KNOW YOUR FACULTY 12 WHAT YOU MUST DO 13 FAQ PUBLIC HOLIDAYS IN MALAYSIA 2011/2012 YEARLY PLANNER 2011/2012 NOTES

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Study@OUM A Guide for Successful Beginners

OBJECTIVE
This booklet titled A Guide to Study@OUM serves as an information channel for new OUM learners. In this, you will find useful information to help you cope as a beginner at OUM. This guide help learners quickly access relevant information.

1. THINGS WEEK
Step 1

YOU

SHOULD

COMPLETE

BY

Register at your Learning Centre based on the date mentioned in letter of offer issued by OUMs Admission and Record Unit (Email : [email protected]) Attend Bengkel Kemahiran Belajar (Smart Learning) at your Learning Centre at the end of the registration week. Exact date and time will be provided by your Learning Centre. Details of your Learning Centre are mentioned in Topic 3. Log on to OUM website www.oum.edu.my three (3) days after your registration in order to activate your MyVLE and OUM email account. If learner have any inquiries please call 1-300-887300 or email: [email protected] Check your tutorial sessions via MyVLE at MyProfile or MyCurrent Timetable to view your time table, the location of your tutorial room (name of room, day & time).

Step 2

Step 3

Step 4

Study@OUM A Guide for Successful Beginners

2. USEFUL INFORMATION FOR YOU You need to be acquainted with:

3. TERMS YOU MUST KNOW

Study@OUM A Guide for Successful Beginners

Term Director of Learning Centre Learning Centre

Description
An officer appointed by the University to administer the University Learning Centre. A premise where learners undergo face-toface tutorial/seminar sessions with appointed tutors/facilitators. Learners can also pay their fees, collect modules, and settle administrative matters. This may even be the location for your examination. A face-to-face meeting session between learners and tutor/facilitator to discuss the topics contained in a study module during tutorial/seminar session. Tutorial/seminar is one method of transferring knowledge and may be used as a part of a learning process. More interactive and specific than a book or a lecture; a tutorial/seminar seeks to teach by example and supply the information to complete a certain task. A member of the teaching workforce appointed by the University to conduct face-to-face meeting sessions and online learning with the learner. Face-to-Face tutors / facilitators are expected to provide quality learning support in face-to-face (F2F) sessions. Meeting sessions between learners and tutors/facilitators are held to discuss topics contained in a study module to ensure learners understand the content better. Face-to-face tutors/facilitators give effective explanations by providing various
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Face-to-Face Tutorial (Undergraduate) & Seminar (Postgraduate)

Tutors and Facilitators

i.

Face-to-Face Tutor / Facilitator

Study@OUM A Guide for Successful Beginners

ii.

e-Tutor

relevant and meaningful examples, by explaining contents and concepts in an interesting manner. An e-Tutor includes any person undertaking a role to support and enable learners to learn online effectively through the online discussion forums using the MyVLE platform. The primary aim of an eTutor is to strengthen the learning that has taken place during the face-to-face sessions. They take the lead in these forums and can determine how far you have understood a lesson. e-Tutors need to be visible in their forums and to respond to questions and requests for help from learners within 48 hours. eTutors realise the importance of their commitment to be constantly available to provide support and immediate help as and when required by learners.

iii.

Online Tutor/ Facilitator (100% teaching & learning online)

An online tutor/facilitator refers to a person tutoring in an online virtual environment or networked environment where tutors and learners are separated by time and space. Online tutoring is conducted via forums using asynchronous communication medium, ie MyVLE, which involves the tutor posting a question and learners posting their responses. Learners have more time to reflect on a topic or question before posting a message. Learners are expected to use the MyVLE forum intelligently.

Study@OUM A Guide for Successful Beginners

Online discussion/forum site where learner Online Discussion/Forum can hold conversations in the form of posted messages among peers, e-Tutor / facilitator.

Online Learners (100% Learning Online)

A mode of learning involving the dissemination of learning material s through the electronic media such as the Internet and so on as well as the virtual discussion between learners and tutors. Electronic Customer Relationship Management is unique system to manage your interaction with the university administrators, with the sole purpose to provide effective and efficient service to you. With eCRM, the University can now focus on serving you via a dedicated system that helps the university manage learners enquiries, complaints, suggestions as well as compliments and provide feedback. You can easily access eCRM via MyVLE.

eCRM (Electronic Customer Relationship Management)

Study@OUM A Guide for Successful Beginners

e-Tutor

Study@OUM A Guide for Successful Beginners

4. KNOW YOUR LEARNING CENTRE

a)
No 1 Learning Centre

Can you locate your learning centre?

Location Petaling Jaya No. 2A, Lot No. 31 19/1, 46300 Petaling Jaya SELANGOR Shah Alam Lot G (7-06-01) Blok 7 Presint Alami Pusat Perniagaan Worldwide 2 Jalan Tinju, Seksyen 13 40100 Shah Alam SELANGOR Bangi Jalan 7/7B, Seksyen 7 43650 Bandar Baru Bangi SELANGOR Initial Contact Director of Learning Centres Ms Majumin Hanum Abdul Samad E-mail: [email protected] Telephone 03-79540546

Mr. Ramli Husin Email: [email protected]

03-5511 0701

Klang Valley

Assoc. Prof. Zainal Abidin 03-8922 2294 Hashim Email: [email protected]. my Mrs. Munaliz Hj Musa Email: [email protected] 04-441 8582

Kedah / Perlis

Sungai Petani 80 - 86, Lengkok Cempaka 2 Bandar Aman Jaya 08000 Sungai Petani KEDAH Seberang Jaya No.1, Lebuh Tenggiri 2 Pusat Bandar Seberang Jaya 13700, PULAU PINANG Ipoh 71 Jalan Lim Bo Seng, 30300 Ipoh, PERAK Greenhill No. 55 - 57, Persiaran Greenhill, 30450 Ipoh, PERAK

Pulau Pinang

Assoc. Prof. Dr. Tan Toh Wah Email: [email protected]

04-390 2006

Perak

Dr. Richard Ng Email: [email protected]

05-254 6006

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Study@OUM A Guide for Successful Beginners Learning Centre Negeri Sembilan Initial Contact Director of Learning Centres Mrs. Mazuin Omar Email: [email protected]

No 7

Location Seremban No 86, Jalan Dato Bandar Tunggal, 70000 Seremban, NEGERI SEMBILAN Bandar Bukit Baru No.2, 2-1, 2-2, Jalan KPAA 3, Kompleks Perniagaan AlAzim, 75150 Bandar Bukit Baru, MELAKA Setulang Laut Jln Ibrahim Sultan, 80300 Johor Bahru, JOHOR Kota Bharu Jalan Sultan Yahya Petra 15200 Kota Bharu KELANTAN Kuala Terengganu c/o UiTM Kuala Terengganu, Chendering 21080 Kuala Terengganu TERENGGANU Kuantan No. 58, Jalan Putra Square 2 25200 Kuantan PAHANG Kota Kinabalu Block A, Lot 1-10, Lintas Jaya Uptownship, Jalan Lintas, Kepayan Highway, 88200 Kota Kinabalu, SABAH Kuching 9 1/2 Mile, Princess Garden Commercial Centre Jln Kuching Serian, 93250 Kuching, SARAWAK

Telephone 06- 7611 003

Melaka

Mrs. Norhaiza Ishak Email : [email protected]

06-2921852

Johor

Mr. Abdul Rahim Mohamed Amin Email: [email protected] YBhg Prof. Dato' Dr. Nik Najib Nik Abdul Rahman Email: [email protected]

07-221 2006

10

Kelantan

09-741 8606

11

Terengganu

Mr. Mohd Kharudin Dato Sheikh Zakaria Email: [email protected]. my Mr. Ahmad Izanee Awang Email: [email protected]

09-6163120

12

Pahang

09-517 3535

13

Sabah

Mr. Lamjin Atoh Email : [email protected]

088-712670

14

Sarawak

Mr. Yon Rosli bin Daud Email: [email protected] Mr Mohamad Yazed Bahaman E-mail: [email protected]

082-450 602

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Study@OUM A Guide for Successful Beginners

LEARNING CENTRES

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Study@OUM A Guide for Successful Beginners

b) Services at the Learning Centre

c) Facilities at the Learning Centre

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5. MyVLE OUM ENVIRONMENT

VIRTUAL

LEARNING

OUMs learning management system is called MyVLE. It is primarily a platform for virtual interactions. MyVLE supports and enhances the teaching and learning process. You can download learning resources and activities as well as monitor your learning progress through MyVLE. It is an integrated portal which facilitates more than just learning. You and your peers can access the latest information and news related to OUM as well as resources and link identified by the University. We strongly encourage you to go into MyVLE. Follow the step-by-step guide provided on how to login for the first time by referring to CSM Announcement titled Bengkel Kemahiran Belajar. You can access this guide by visiting http://lms.oum.edu.my/myvle
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Study@OUM A Guide for Successful Beginners

a) What can I see in MyVLE? i. MyProfile which contains all biodata such as Personal Details (you can amend your personal particulars and fill-up beneficiary details), Registered Courses, Exam Results, Academic Progress, Partial Transcript, and Financial Statement.

ii. eServices which contains all the forms related to online registration for: Record Unit (UKR Online) - course deferment, credit transfer, change of learning centre location, add/drop subjects, etc. Exam Unit (Exam Online) Rechecking of grade, deferment of final exam, changes of exam location, etc. Other forms.

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Study@OUM A Guide for Successful Beginners

iii. MyCourse and Quick Links which contains the courses you have registered for the semester and online discussion forum. iv. Announcements & Information in MyVLE Latest Announcements by University, Registry, Exam Finance, CSM (Centre for Student Management), LC (Learning Centre) and MyFaculty. v. OUM Doc contains documents such as: Student Handbook (undergraduate Diploma and Degree). Student Handbook (postgraduate Master & PhD). Learner Connexxions OUM Today Study@OUM Assessment Handbook vi. Academic Calendar: For Postgraduate - Yearly basis vii. Resources which contain: Undergraduate and

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b)

Helpline Learner Service Centre (LSC) It is a one-stop centre to assist you with all administrative matters throughout your studies in OUM. Among the services provided are: handling enquiries and complaints as well as receiving suggestions. Telephone Fax eCRM : : : 1300-887-300 03-2697 8853 in MyVLE

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6. FACE-TO-FACE TUTORIAL (UNDERGRADUATE) AND SEMINAR (POSTGRADUATE)

a) Face-to-face tutorials/seminars or face-to-face sessions are provided where learners and tutors meet regularly at a common venue (learning centre) and at scheduled times. Tutors/facilitators are responsible for ensuring that you understand the subject matter. Tutors provide effective explanations by providing various relevant and meaningful examples. They are encouraged to prepare supplementary resources and materials for you to ensure that the learning outcomes of the course are met. It provides great opportunities for students to interact with tutors/facilitators and other learners and get a better understanding of the course content. It encourages you to actively participate in the tutorial/seminar sessions. Networking - helps tutors/facilitators and learners to build effective academic relationships.

b)

c)

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Study@OUM A Guide for Successful Beginners

7. ONLINE DISCUSSION / FORUM

a) The online forums between learners are monitored by eTutors. This online forums are open and accessible 24 hours, 7 days a week. You can communicate and exchange ideas with your etutors and peers using this online forum. When you enter the forum, you will see discussion folders that have been set up by your e-Tutors. Make a habit of visiting the forum frequently and checking on postings from your e-Tutors and course mates. You can post questions in the forum or post comments and/or share resources with your peers. Each semester when you register for a course you will be assigned to a face-to-face tutor and an e-Tutor. This process is done automatically. The e-Tutors will facilitate the forum discussions and provide learning support to you via online.

b)

c)

d)

e)

f)

g)

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Study@OUM A Guide for Successful Beginners

8. ONLINE LEARNER (100% THROUGH ONLINE)

LEARNING

Online learners pursue learning 100% via online. The Online Learning (OL) mode is introduced to cater to learners who are unable to attend the face-to-face interaction, due to job-related constraints or other lessons. Online learners learn using the online discussion forums in MyVLE. Learning materials which have been uploaded as well as the virtual discussions between learners and tutors/facilitators enable learners to learn outside the classroom. Should you require to study through this mode, you need to apply through the online form at e-services>UKR

Online>Online Learning (UKR16) for Undergraduate learner or e-services>CGS Online>Online Learner (CGS02) for Postgraduate learner.
Here you are assigned to Online Tutors/Facilitators who will facilitate the tutorial/seminar sessions online. It is to be noted that online learners are required to sit for their examinations in person at authorised examination centres.

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9. KNOW YOUR eCRM (Electronic Customer Relationship Management)

eCRM is designed to : Capture the information provided by learner, Provide a ticket number for each case, Delegate the task to an authorized personnel in different units/departments, Keep track of each task and its status until the case is settled/closed, and Provide reports and statistics

This web-enabled eCRM offers learners the convenience of a one-stop centre supports OUM to initiate and develop a quality relationship between the university and its customers. eCRM helps OUM to manage relationships in an organized way. The user-friendly myVLE that contains sufficient details about learners makes it easy for learners to access and forward their queries without much hassle and makes it simple for the university to match their needs with service. All in all, eCRM allows the development of personal relationships with learners, with the aim of improving customer satisfaction and providing them the highest level of service.

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10. KNOW YOUR DIGITAL LIBRARY

The Library is called Tan Sri Dr Abdullah Sanusi Digital Library or in short, TSDASDL. The role is to support teaching, learning and research requirements in OUM and to enhance literacy skills among the learning community. You may access the library portal via MyVLE and access the printed and electronic resources and use these to do your assignments and enhance your learning. Resources available in this library are in the form of printed and electronic books, electronic articles, printed and electronic theses and audio-visual materials.

a) Collection
The printed and electronic resources in the library consist of all subjects offered in OUM. The Reading List consists of reference materials listed in your modules and linkable to the actual materials in the library. The OUM Theses List is the list of theses by OUM's graduate students.
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Study@OUM A Guide for Successful Beginners

The OUM i-Repository provides academic publications by OUM staff. The link to e-learning Resources will provide resources in the field of open and distance learning such as elearning, mobile learning, etc. available worldwide. Past Examination Papers are also available for you to prepare for final examinations.

b) Services

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Study@OUM A Guide for Successful Beginners

c) Information and help To assist you with information searching and other matters concerning the Library, please click:

For easy access, you may also search our collection through your smart phones by logging in from MyVLE.

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11. KNOW YOUR FACULTY

Which of the below is your faculty and who is your programme coordinator?
No 1 Faculty Faculty of Applied Social Sciences (FASS) Programme Bachelor of Communication With Honours (BCOM) Bachelor of Islamic Studies (Islamic Management) With Honours (BIS) Diploma of Islamic Studies (DIS) Bachelor of Psychology With Honours (BPSY) Bachelor of Political Science with Honours(BPS) 2 Faculty of Business & Management (FBM) Diploma In Management (DIM) Diploma In Human Resource Management (DHRM) Bachelor of Accounting With Honours (BAC) Bachelor of Business Administration With Honours (BBA) Programme Coordinator (PC) Mrs. Norfardilawati Bte Musa Email: [email protected] Tel: 03-2773 2450 Assoc. Prof. Dr. Mohd Yusuf Bin Ahmad Email: [email protected] Tel: 03 2773 2734

Dr. Wong Huey Siew Email: [email protected] Tel: 03- 2773 2274 Mr. Rozeman Bin Abu Hassan Email: [email protected] Tel: 03-2773 2659 Mrs. Norbaini Binti Abdul Halim Email: [email protected] Tel: 03-2773 2565 Mrs. Nor Asiah Binti Mahmood Email: [email protected] Tel: 03-2773 2671 Mr. Baldev Singh A/l Pertab Singh Email: [email protected] Tel: 03- 2773 2589 Assoc. Prof. Loo Sin Chun Email: [email protected] Tel: 03-2773 2571

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No

Faculty Faculty of Business & Management (FBM)

Programme Bachelor of Management With Honours (BIM) Bachelor of Human Resource Management With Honours (BHRM) Bachelor of Economics with Honours (BEC) Bachelor of Marketing with Honours (BM)

Programme Coordinator (PC) Mrs. Tuan Fatma Binti Tuan Sulaiman Email: [email protected] Tel: 03-2773 2797 Dr. Wardah Binti Mohamad Email: [email protected] Tel: 03-2773 2411 Ms. Chiam Chooi Chea Email: [email protected] Tel: 03-2773 2568 Assoc. Prof. Dr. Baharudin Bin Kadir Email: [email protected] Tel: 03-2773 2671 Mr. Mohamad Afzhan Khan Bin Mohamad Khalil Email: [email protected] Tel: 03-2773 2566

Bachelor of Tourism Management with Honours (BTRM) Bachelor of Hospitality Management with Honours (BHM) 3 Faculty of Education and Languages (FEL) Diploma In Early Childhood Education (DECE) Bachelor of Early Childhood Education with Honours (BECHE) Bachelor of Teaching (Pre-School Education) with Honours

Mrs. Teh Lai Ling Email: [email protected] Tel: 03-2773 2561

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No

Faculty Faculty of Education and Languages (FEL)

Programme

Programme Coordinator (PC)

Bachelor of Education Prof. Dr. Kuldip Kaur (Teaching of English Email: [email protected] As A Second Tel: 03-2773 2317 Language) With Honours (BETESL) Dr. David Lim Email: [email protected] Tel: 03-2773 2723 Prof. Dr. Zoraini Wati Binti M.abas Email: [email protected] Tel: 03-2773 2466 Bachelor of Education Assoc. Prof. Dr. Abdul Wahab (Educational Bin Abdul Ghani Administration) With Email: Honours (BEEA) [email protected] Bachelor of Teaching Tel: 03-2773 2344 with Honours (Major: Bahasa Arab & Moral) Bachelor of Teaching Prof. Dr. Widad Binti Othman with Honours Email: [email protected] (Major: Kemahiran Tel: 03-2773 2030 Hidup) Bachelor of Teaching Prof. Dr. Abtar Kaur with Honours Email: [email protected] (Major: Science) Tel: 03-2773 2153 Bachelor of Teaching Assoc. Prof. Hazidi Bin Abdul with Honours Hamid (Major: Pendidikan Email: [email protected] Islam & Al-Quran) Tel: 03-2773 2180 Bachelor of Teaching Mr. Teo Hui Thian with Honours Email: [email protected] (Major: English) Tel: 03- 2773 2740 Bachelor of Teaching with Honours (Major: Kajian Sosial Mrs. Shawira Binti Abu Bakar Email: [email protected] Tel: 03- 2773 2079
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Bachelor of English Studies With Honours (BES) Postgraduate Diploma in Teaching

Study@OUM A Guide for Successful Beginners

No

Faculty Faculty of Education and Languages (FEL)

Programme & Khas) Bachelor of Teaching with Honours (Major: Bahasa Cina & Matematik)

Programme Coordinator (PC) Assoc. Prof. Dr Lim Tick Meng Email: [email protected] Tel: 03-2773 2041

Bachelor of Teaching with Honours (Major: Pendidikan Khas)

Bachelor of Teaching with Honours (Pedalaman) Bachelor of Teaching with Honours (Major: Bahasa Melayu, Pendidikan Jasmani & Kesihatan) Bachelor of Teaching with Honours (Major : Pendidikan Muzik) 4
Faculty of Information Technology & Multimedia Communication (FITMC)

Mrs. Cik Norazlina Binti Mohamad Email: [email protected]. my Tel: 03-2773 2563 Lt. Kol (b) Hamid Bin Awang Email: [email protected] Tel: 03-2773 2394

Assoc. Prof. Mohd Ramli Bin Buyong Kahar Email: [email protected] Tel: 03-2773 2591 Mr. Rohaizak Bin Omar @ Abd Rahim Email: [email protected] Tel: 03-2773 2065

Diploma In Information Technology (DIT) Bachelor of Multimedia Communication With Honours (BMC) Bachelor of Information Technology With Network Computing With Honours (BITN)

Ms. Nor Aisyah Binti Fadil Email: [email protected] Tel: 03-2773 2090

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No

Faculty
Faculty of Information Technology & Multimedia Communication (FITMC)

Programme Bachelor of Information Technology With Software Engineering With Honours (BITS) Bachelor of Information Technology with Honours (BIT) Bachelor of Computer Science with Honours Bachelor of Multimedia Technology with Honours (BMT) Bachelor of Information Technology And Management with Honours (BITM) Bachelor of Information Technology with Accounting with Honours (BITA) Bachelor of Information Technology with ECommerce with Honours (BITE)

Programme Coordinator (PC)

Mr. Nantha Kumar Subramaniam Email: [email protected] Tel: 03-2773 2114

Mr. Yuzery Bin Yusoff Email: [email protected] Tel: 03-2773 2504 Mrs. Hazalina Binti Hashim Email: [email protected] Tel: 03-2773 2798

Mr. Rames A/l Mariapan Email: [email protected] Tel: 03-2773 2700

Mrs. Christine Ling Email: [email protected] Tel: 03-2773 2037

School of Nursing and Allied Health Sciences (SONAHS)

Bachelor of Nursing Mrs. Saedah Binti Muda Science With Honours Email: [email protected] (BNS) Tel: 03-7954 0494

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No 6

Faculty Faculty of Science & Technology

Programme Bachelor of Manufacturing Management With Honours (BMMG) Bachelor of Technology Management With Honours (BTM) Bachelor of Education (Mathematics) with Honours (BEMATH) Bachelor Of Sports Science With Honours (BSS)

Programme Coordinator (PC) Mr. Wei Wen Shyang Email: [email protected] Tel : 03-2773 2151 Mr. P. Rajesh Kumar Email: [email protected] Tel : 03-2773 2149 Mrs. Raziana Che Aziz Email: [email protected] Tel : 03-2773 2564 Assoc. Prof. Dr. Jabar Johari Email: [email protected] Tel : 03 - 2773 2717

Centre for Graduates Studies

Master of Nursing (MN)

Master of Project Management (MPM) Doctor of Philosophy (Engineering) (PhD(E)) Doctor Of Philosophy (Information Technology) (PhD(IT)) Master Of Information Science (Competitive Intelligence)(MIS (CI)) Master Of Information Technology (MIT) Master of Software Engineering (MSE)

Dr. Nora Ahmad Email : [email protected] Tel : 03 - 2773 2311 Assoc. Prof. Ir. Dr. Kanesan Muthusamy Email: [email protected] Tel : 03-2773 2109 Dr. Ariff Syah Juhari Email: [email protected] Tel: 03 2773 2431

Mrs. Jaspal Kaur A/P Naranjan Singh Email:[email protected] Tel : 03 2773 2567
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Study@OUM A Guide for Successful Beginners

No

Faculty Centre for Graduates Studies

Programme

Programme Coordinator (PC)

Master of Information Technology in Network Computing (MITNC) Master of Islamic Assoc. Prof. Dr. Mohd Yusuf Bin Studies (MIST) Ahmad Email:[email protected] Tel : 03 2773 2734 Master of Dr. Thirumeni T Subramaniam Environmental Email: [email protected] Science Management Tel: 03-27732113 (MESM) Master Of Prof. Dr. Abtar Kaur Instructional Design Email: [email protected] And Technology Tel: 03 - 2773 2153 (MIDT) Master Of Education Assoc. Prof. Dr. Chung Han Tek (MEd) Email: [email protected] Tel: 03-2773 2796 Master of English Dr. David CL Lim Studies (MES) Emel : [email protected] Tel : 03-2773 2723

Master of Public Administration (MPA) Master Of Human Resource Management (MHRM) Master Of Business Administration (MBA) Master Of Management (MM) Master of Counseling (MC)

Mr. Abdul Kadir Othman Email: [email protected] Tel: 03-2773 2460 Mr. Loo Sze Wei Email: [email protected] Tel: 03-27732101 Mrs. Noor Hassline binti Mohamed Email : [email protected] Tel : 03 27732480

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Study@OUM A Guide for Successful Beginners

No

Faculty Centre for Graduates Studies

Programme Coordinator (PC) Postgraduate Diploma Mrs. Teh Lai Ling in Teaching (PGDT) Email: [email protected] Tel: 03-2773 2561 Programme

Doctor of Business Administration (DBA)

Doctor Of Philosophy (Business Administration) (PhD(BA)) Doctor Of Philosophy (Education) (PhD (Edu))

Dr. Abdul Rahman Bin S Senathirajah Email: [email protected] Tel: 03-2773 2147 Dr. Rosmah Mohamed Email: [email protected] Tel: 03-2773 2341 Assoc. Prof. Dr. Nagarajah Lee Hun Leong Email: [email protected] Tel: 03-2773 2162

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12. WHAT YOU MUST DO

a) Face-to-Face Tutorial

Before Check your timetable Read your module (s) Make own notes During Active discussion with peers and tutor / facilitator After Review your module Add to own notes Attempt past year examination paper

b)

Online Discussion/Forum

Before Check your Internet connection Check your MyVLE & e-Tutor During Read postings in forum, post queries, comments or reponses After Review your forum discussion

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c)

Examination

Before Check examination schedule Print your Examination Slip Arrive early at examination centre During Be on time Bring your Examination Slip Come prepared with stationeries Skim entire exam quickly before answering. Attempt problems you can answer with little effort first. It will boost your confidence. After Relax Deal with postexam anxiety by doing something you enjoy Pray

d)

Re-registration

Before Check announcement regarding reregistration for new semester via Registry Announcement During Register your subjects online. Select your timetable After Print registration slip (UKR 03) Pay your fees
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13. FAQ
A) ADMISSION & RECORD (Undergraduates)

1. How do I register for the next semester?

Log on to Registry Announcement to view for new information; Click at e-services>UKR Online>Registration Online

2. How do I apply to change my programme of study? PJJ-KPM-OUM Change of programme is not allowed. Open market. i. Complete UKR 08 Form via online at e-services>UKR Online>Change Programme (UKR 08) 3. How do I apply to change my learning centre? Complete UKR 12 form via online at e-services>UKR Online>Change PPW (UKR 12) 4. When can I ADD/DROP my subject? Add& Drop Allowable from duration date given from Registry Announcement

5. How do I apply to add or drop courses? Complete UKR 06 form via online at e-services>UKR Online>Add/Drop Courses (UKR 06) 6. When can I withdraw my subject? Anytime throughout the semester but at least 3 weeks before the examination date.

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7. How to withdraw my subject? Complete UKR 07 form via online at e-services>UKR Online>Add/Drop Courses (UKR 07) 8. When can I withdraw from my programme (Quitting my studies) ? Anytime. 9. How to withdraw (Quitting my studies) ? Complete UKR 11 form via online at e-services>UKR Online>Withdraw programme (Quit Studies) (UKR 11) 10.What are the refund policies with regard to withdrawal? Refunds are subject to the following: a. Before/during first tutorial (T1) Security deposit (100%) Recurrence fee (50%) Course fee (50%) Examination fee (100%) b. After first tutorial (T1) Security deposit (100%) Examination fee (100%)

Security deposit is refunded only to learners who paid RM300.00 or RM500.00.

11. When can I defer my studies? Anytime throughout the semester but 3 weeks before the examination.

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Study@OUM A Guide for Successful Beginners

12. How do I apply to defer my studies? PJJ-KPM-OUM Deferring is not allowed. Open market - Complete UKR 10 form via online at eservices>UKR Online>Deferment semester (UKR 10) 13. What are the refund policies with regard to deferment? Fees are refunded if the students have made full payment, subject to the following: a. Deferment before or during first tutorial (T1) Fees will be carried forward to the following semester. b. Deferment between T1 to T2 - The following will be carried forward : Safety deposit (100%) Recurrence fee (50%) Course fee (50%) Examination fee (100%) c. Deferment after T2 Fees paid will not be carried forward and learners are required to pay outstanding balance of the fees. Other fees will not be carried forward. 14. When do I get my matric card? From Tutorial 2 onwards.

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Study@OUM A Guide for Successful Beginners

B)

ASSESSMENT & EXAMINATION

1. When and where are my examinations held? Details are announced in the website (Exam Announcement) one month before the beginning of each examination session. Learners are advised to check announcement regularly for the latest updates on the location of the examination. 2. Can I apply to change my Examination Centre? Yes. Complete and submit UP-10 form to Assessment Examination Department two weeks before the exam. 3. Where do I get my Examination Slip?

&

Undergraduates Via online. Click at e-services>Undergraduates Services & Support> Exam Online >Slip Kebenaran Menduduki Peperiksaan Akhir Semester (UP-09)

Postgraduates Via online. Click at e-services>Postgraduates (Services & Support)> Exam Online >Final Semester Examination Sitting Permission Slip(UP 09)

4. When do I get to know my Examination Results? Six weeks from the last day of the examination. 5. How do I appeal for my grade? Appeal must be made within 14 days after official announcement of the examination results on the announcement.

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Study@OUM A Guide for Successful Beginners

Undergraduates : Complete and submit the Appeal Form (UP-03) via online at eservices>Undergraduates Services & Support> Exam Online >Rayuan Semakan Semula Gred Peperiksaan Akhir (UP-03).

Postgraduates Complete and submit the Recheck Examination (UP03) via online. Click at e-services>Postgraduates (Services & Support)> Exam Online > Recheck Examination (UP03).

Enclose RM50.00 fee or provide documentary proof of payment. Payment to be made payable to UNITEM SDN BHD.

7. Can I re-sit for my paper? Yes.

Undergraduates Via online. Click at e-services>Undergraduates Services & Support> Exam Online >Borang Permohonan Mengulang Peperiksaan (UP-11)

Postgraduates Via online. Click at e-services>Postgraduates (Services & Support)> Exam Online >Registration for Repeat Examination (Borang UP 11)

8. When can I re-sit for my paper? In any semester when the subject is offered. Within a year from the first time you sit for the paper.

40

Study@OUM A Guide for Successful Beginners

C)

LEARNER SERVICE CENTRE

1. What is Learner Service Centre (LSC)? One-stop centre to attend to learners inquiries 2. What are the services provided by LSC? Information Academic counseling Confirmation letter for :o Confirmation letter for EPF withdrawal o Student confirmation letter o Tutorial confirmation letter o Fee confirmation letter 3. How to contact LSC? LSC hotline MyVLE Facsimile 1-300-887-300 eCRM 03-2697 8853

4. What are LSC opening hours?

Monday - Friday

8.30 a.m. 7.00 p.m.

5. How can you help LSC to serve you better? Identify yourself using your NRIC number. Provide a clear and concise description of your problem. Provide supporting documents or information as required.
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Study@OUM A Guide for Successful Beginners

D)
1.

FINANCE
What are the methods of payment?

Direct Payment Bank Islam Malaysia Berhad is made under the name UNITEM Account No: 14041-01-0053385 using OUM own pre-printed Deposit slip which can be obtained at the Bank Islam branches; Internet Banking o CIMB Clicks ( http://www.cimbclicks.com.my/ ) for CIMB account holder - pay bills o Financial Payment Exchange (FPX) http://www.onlineapps8.oum.edu.my/StudentPortal/onp ayment_new.jsp o Bankislam.biz (http://www.bankislam.biz/) for BIMB account holder * Any transaction via Cash Deposit Machine (CDM) and Fund Transfer are not acceptable. Credit Card - Mastercard or Visa (at OUMs Main Campus and all Regional Learning Centres) E-Debit - Available at OUM KL and all Learning Centers Cheque/ postal order/ money order - A penalty of RM50 will be imposed on any dishonoured cheques. Cash at OUM Learning Centers. Employees Provident Fund (EPF)
o

Learners can withdraw their EPF contributions from Account II to pay their fees. The form for the application for withdrawal of contribution can be obtained from any EPF branch.

42

Study@OUM A Guide for Successful Beginners

o

Learners will be required to obtain the Confirmation Letter from the Learner Service Centre (1-300-88-7300) to complete the application. However, take note that PJJKPMOUM learners are not allowed to withdraw their EPF contributions.

Other Educational Loans Learners can obtain loan from any institutions which offer educational loans such as banks, state foundations, and educational funds and so on. Once the loan is secured, learners must forward a copy of the Agreement and the Letter of Award to the Accounts Department.

2. When must I settle outstanding tuition fees balance?

Any outstanding tuition fees must be settled one week before the examination and the proof of payment such as Bank-in Slip must be sent to the nearest Learning Centre or fax to 032697 8815. In case you fail to settle the payment for the semester, your examination results for the semester will not be appeared in your MyVLE.

3. How much must I pay for re-registration? Minimum payment every semester outstanding balance for last semester. RM700.00, plus

4. Can I obtain a refund of the fees if I have outstanding balance? Yes. Click at OUM Doc>Student Handbook to view refund policy. 5. How to apply for PTPTN?

Fill up the PTPTN form and submit via online. You can access PTPTN form at OUM Website >Fees & Bursaries
43

Study@OUM A Guide for Successful Beginners

(before login username) www.ptptn.gov.my

or

PTPTN

website:

6. How long the processes will takes until the release of my PTPTN?

3 - 6 months.

7. Who should I contact regarding the status of my application? Name En. Ismady Perdus Puan Sawias Binti Awang Phone
my

E-mail

03-27732195 [email protected]. 03-27732410

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Study@OUM A Guide for Successful Beginners

PUBLIC HOLIDAYS IN MALAYSIA 2011

Date 1 Jan (Sat) 11 Jan (Tue) 14 Jan (Fri) 16 Jan (Sun) 20 Jan (Thu) New Year Hari Hol Almarhum Sultan Johor Yang di-Pertuan Besar Negeri Sembilan's Birthday Sultan of Kedah's Birthday Thaipusam * Holiday Applicable to All except Johor, Kedah, Kelantan, Perlis & Terengganu Johor only Negeri Sembilan only Kedah only Kuala Lumpur, Putrajaya, Johor, Negeri Sembilan, Perak, Penang & Selangor only Federal Territory of Kuala Lumpur, Labuan & Putrajaya only National National except Kelantan and Terengganu National

1 Feb (Tue) 3 Feb (Thu) 4 Feb (Fri)

Federal Territory Day Chinese New Year Chinese New Year (2nd Day) Prophet Muhammad's Birthday (Maulidur Rasul) Anniversary of Installation of Sultan of Terengganu Sultan of Kelantan's Birthday Sultan of Kelantan's Birthday Declaration of Malacca as a Historical City Sultan of Perak's Birthday Good Friday Labour Day Hari Hol Pahang Vesak Day Raja Perlis' Birthday Harvest Festival Harvest Festival Hari Gawai Hari Gawai Agong's Birthday

15 Feb (Tue)

4 Mar (Fri) 30 Mar (Wed) 31 Mar (Thu) 15 Apr (Fri) 19 Apr (Tue) 22 Apr (Fri) 1 May (Sun) 7 May (Sat) 17 May (Tue) 17 May (Tue) 30 May (Mon) 31 May (Tue) 1 Jun (Wed) 2 Jun (Thu) 4 Jun (Sat)

Terengganu only Kelantan only Kelantan only Malacca only Perak only Sabah & Sarawak only National Pahang only National Perlis only Sabah & Labuan only Sabah & Labuan only Sarawak only Sarawak only National
45

Study@OUM A Guide for Successful Beginners Date 29 Jun (Wed) 7 Jul (Thu) 9 Jul (Sat) 20 Jul (Wed) 1 Aug (Mon) 17 Aug (Wed) 30 Aug (Tue) 31 Aug (Wed) 31 Aug (Wed) 10 Sep (Sat) 16 Sep (Fri) 1 Oct (Sat) 8 Oct (Sat) 24 Oct (Mon) 26 Oct (Wed) 6 Nov (Sun) 7 Nov (Mon) 22 Nov (Tue) 27 Nov (Sun) 11 Dec (Sun) 25 Dec (Sun) Holiday Israk & Mikraj Georgetown World Heritage City Day Penang Governor's Birthday Sultan of Terengganu's Birthday Awal Ramadan * Nuzul Al-Quran Hari Raya Puasa * Hari Raya Puasa * National Day Sarawak Governor's Birthday Malaysia Day Sabah Governor's Birthday Malacca Governor's Birthday Sultan of Pahang's Birthday Deepavali Hari Raya Haji * Hari Raya Haji (2nd Day) * Sultan of Johor's Birthday Awal Muharram (Maal Hijrah) Sultan of Selangor's Birthday Christmas Applicable to Kedah, Negeri Sembilan & Perlis only Penang only Penang only Terengganu only Johor, Kedah & Malacca only Kelantan, Pahang, Perak, Perlis, Penang, Selangor & Terengganu only National National National Sarawak only National Sabah only Malacca only Pahang only National National Kedah, Kelantan, Perlis & Terengganu Only Johor only National Selangor only National

Subject to change - depending on the sighting of the new moon

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Study@OUM A Guide for Successful Beginners

PUBLIC HOLIDAYS IN MALAYSIA 2012

Dates 1 Jan (Sun) 14 Jan (Sat) 15 Jan (Sun) New Year Yang di-Pertuan Besar Negeri Sembilan's Birthday Sultan of Kedah's Birthday Holiday Applicable to All states except Johor, Kedah, Kelantan, Perlis & Trengganu Negeri Sembilan only Kedah only Nationwide All states except Kelantan and Trengganu Federal Territory of Kuala Lumpur, Labuan & Putrajaya only Nationwide Kuala Lumpur, Putrajaya, Johor, Negeri Sembilan, Perak, Penang & Selangor only Trengganu only Kelantan only Sabah & Sarawak only Malacca only Perak only Nationwide Pahang only Nationwide Perlis only Sabah & Labuan only Sarawak only Nationwide Kedah, Negeri Sembilan & Perlis only Penang - but not a 'paid holiday' for private sectors employees. Penang only

23 Jan (Mon) Chinese New Year 24 Jan (Tue) 1 Feb (Wed) 5 Feb (Sun) Chinese New Year (2nd Day) Federal Territory Day Prophet Muhammad's Birthday (Maulidur Rasul) Thaipusam Anniversary of Installation of Sultan of Trengganu Sultan of Kelantan's Birthday Good Friday Declaration of Malacca as a Historical City Sultan of Perak's Birthday Labour Day Hari Hol Pahang Raja Perlis' Birthday Harvest Festival Pesta Kaamatan Sabah

7 Feb (Tue)

4 Mar (Sun) 30 Mar (Fri) 6 Apr (Fri) 15 Apr (Sun) 19 Apr (Thu) 1 May (Tue) 7 May (Mon) 17 May (Thu) 30-31 May (Wed & Thu)

17 May (Thu) Wesak Day

1-2 June (Fri & Sarawak Harvest Festival Sat) Hari Gawai Sarawak 2 June (Sat) 17 June (Sun) 7 Jul (Sat) 7 Jul (Sat) 20 Jul (Fri) 21 Jul (Sat) Malaysian King's Birthday Harijadi Agong Israk & Mikraj Georgetown Heritage Day Penang Governor's Birthday Awal Ramadan Start of Muslim fasting month (bulan Puasa)

Sultan of Trengganu's Birthday Terengganu only Johor, Kedah & Malacca only
47

Study@OUM A Guide for Successful Beginners Dates 6 Aug (Mon) Holiday Nuzul Al-Quran Applicable to Kelantan, Pahang, Perak, Perlis, Penang, Selangor & Trengganu only Nationwide

19-20 Aug (Sun Hari Raya Puasa * & Mon) 31 Aug (Fri) 9 Sep (Sun) 16 Sep (Sun) 14 Oct (Sat) 24 Oct (Wed) 26 Oct (Fri) 27 Oct (Sat) National Independence Day Merdeka Sarawak Governor's Birthday

Nationwide Sarawak Only

Malaysia Day & Nationwide Sabah Governor's Birthday Sabah Malacca Governor's Birthday Sultan of Pahang's Birthday Hari Raya Haji * Hari Raya Qurban Hari Raya Haji (2nd Day) * Hari Raya Qurban Awal Muharram (Maal Hijrah) Sultan of Johor's Birthday Sultan of Selangor's Birthday Christmas Malacca only Pahang only Nationwide Kedah, Kelantan, Perlis & Trengganu Only Nationwide, except for Sarawak Nationwide Johor only Selangor only Nationwide

11 Nov (Sun) Deepavali or Diwali 15 Nov (Thu) 22 Nov (Thu) 11 Dec (Tue) 25 Dec (Tue)

* Subject to change - depending on the sighting of the new moon

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Study@OUM A Guide for Successful Beginners

YEAR PLANNER 2011

Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1 2 3 4 5 1 2 1 2 3 1 2 3 1 4 5 1 2 4 2 6 3 1 6 3 1 1 2 2 3 4 3 4 1 1 5 5 2 2 6 6 3 1 5 3 7 4 2 7 4 3 7 7 4 2 6 4 8 5 3 8 5 4 8 8 5 3 7 5 9 6 4 9 6 5 9 9 6 4 8 6 10 7 5 10 7 6 10 10 7 5 9 7 11 8 6 11 8

Fri 7 11 11 8 6 10 8 12 9 7 12 9

Sat 8 12 12 9 7 11 9 13 10 8 13 10

Sun Mon Tue Wed Thu 9 13 13 10 8 12 10 14 11 9 14 11 10 14 14 11 9 13 11 15 12 10 15 12 11 15 15 12 10 14 12 16 13 11 16 13 12 16 16 13 11 15 13 17 14 12 17 14 13 17 17 14 12 16 14 18 15 13 18 15

Fri 14 18 18 15 13 17 15 19 16 14 19 16

Sat 15 19 19 16 14 18 16 20 17 15 20 17

Sun Mon Tue Wed Thu 16 20 20 17 15 19 17 21 18 16 21 18 17 21 21 18 16 20 18 22 19 17 22 19 18 22 22 19 17 21 19 23 20 18 23 20 19 23 23 20 18 22 20 24 21 19 24 21 20 24 24 21 19 23 21 25 22 20 25 22

Fri 21 25 25 22 20 24 22 26 23 21 26 23

Sat 22 26 26 23 21 25 23 27 24 22 27 24

Sun Mon Tue Wed Thu 23 27 27 24 22 26 24 28 25 23 28 25 24 28 28 25 23 27 25 29 26 24 29 26 29 26 24 28 26 30 27 25 30 27 28 29 30 27 25 29 27 31 28 26 29 27 31 28 26 30 28 25 26 27

Fri 28

Sat 29

Sun Mon Tue 30 31

29 27

30 28 29 30 31

29

30

31

30 28 29 30 31

30

31

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Study@OUM A Guide for Successful Beginners

YEAR PLANNER 2012

Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1 2 3 4 5 1 2 1 2 3 4 1 6 3 1 1 2 3 4 1 5 2 1 2 3 1 2 4 3 1 5 4 1 6 3 1 5 2 7 4 2 2 6 5 2 7 4 2 6 3 8 5 3 3 7 6 3 8 5 3 7 4 9 6 4 4 8 7 4 9 6 4 8 5 10 7 5 5 9 8 5 10 7 5 9 6 11 8 6

Fri 6 10 9 6 11 8 6 10 7 12 9 7

Sat 7 11 10 7 12 9 7 11 8 13 10 8

Sun Mon Tue Wed Thu 8 12 11 8 13 10 8 12 9 14 11 9 9 13 12 9 14 11 9 13 10 15 12 10 10 14 13 10 15 12 10 14 11 16 13 11 11 15 14 11 16 13 11 15 12 17 14 12 12 16 15 12 17 14 12 16 13 18 15 13

Fri 13 17 16 13 18 15 13 17 14 19 16 14

Sat 14 18 17 14 19 16 14 18 15 20 17 15

Sun Mon Tue Wed Thu 15 19 18 15 20 17 15 19 16 21 18 16 16 20 19 16 21 18 16 20 17 22 19 17 17 21 20 17 22 19 17 21 18 23 20 18 18 22 21 18 23 20 18 22 19 24 21 19 19 23 22 19 24 21 19 23 20 25 22 20

Fri 20 24 23 20 25 22 20 24 21 26 23 21

Sat 21 25 24 21 26 23 21 25 22 27 24 22

Sun Mon Tue Wed Thu 22 26 25 22 27 24 22 26 23 28 25 23 23 27 26 23 28 25 23 27 24 29 26 24 24 28 27 24 29 26 24 28 25 30 27 25 28 25 30 27 25 29 26 31 28 26 29 27 29 26 31 28 26 30 27 25 26

Fri 27

Sat 28

Sun Mon Tue 29 30 31

30 27

31 28 29 30

29 27 31 28

30 28 29 30 31

29

30

30 28 29 30 31

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Study@OUM A Guide for Successful Beginners

NOTES

____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________
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Study@OUM A Guide for Successful Beginners

NOTES

____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________
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Study@OUM A Guide for Successful Beginners

NOTES

____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________
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Study@OUM A Guide for Successful Beginners

NOTES

____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________
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Study@OUM A Guide for Successful Beginners

NOTES

____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________
55