Module 5
Module 5
PRODUCT
SERVICES
• A. CONSUMER SERVICES
• LAWN CARE
• HAIR STYLING
• B. PROFESSIONAL
SERVICES
• ENGINEERING
• ACCOUNTING
• CONSULTANCY
Penetration Pricing The price charged for products and services is set artificially low in order to gain market share. Once this is achieved, the price is increased.
Skimming A company charges a higher price then slowly lowers the price to make the product available to a wider market because it has a
Pricing considerable competitive advantage. However, the advantage tends not to be sustainable. The high price attracts new competitors into the
market, and the price inevitably falls due to increased supply.
Competition Pricing A pricing method in which a seller uses prices of competing products as a benchmark instead of considering own costs or the customer
demand. In reality a firm has three options and these are to price lower, price the same or price higher than competitors
Product Line Pricing The practice of reviewing and setting prices for multiple products that a company offers in coordination with one another. Rather than
looking at each product separately and setting its price, product-line pricing strategies aim to maximize the sales of different products by
creating more complementary, rather than competitive, products. If you offer more than one product or service, consider the impact that
one product's or service's price will have on the others.
Bundle Pricing The act of placing several products or services together in a single package and selling for a lower price than would be charged if the items
were sold separately.
Premium Setting the price of a product higher than similar products. The goal is to create the perception that the products must have a higher value
Pricing than competing products because the prices are higher.
Psychological Pricing Psychological pricing is the practice of setting prices slightly lower than rounded numbers, in the belief that customers do not round up these
prices, and so will treat them as lower prices than they really are. This practice is based on the belief that customers tend to process a price
from the left-most digit to the right, and so will tend to ignore the last few digits of a price.
Optional Pricing The company earns more through cross-selling products along with a basic core product. The main product does not have many features
(and is priced low) which can be enhanced through optional or accessory products which are sold at premium by the same company.
Cost Plus Cost plus pricing involves adding a markup to the cost of goods and services to arrive at a selling price. Under this approach, you add
Pricing together the direct material cost, direct labor cost, and overhead costs for a product, and add to it a markup percentage in order to derive
the price of the product.
Cost Based A pricing method in which a fixed sum or a percentage of the total cost is added (as income or profit) to the cost of the product to arrive at
Pricing its selling price.
Value Based A price-setting strategy where prices are set primarily on consumers' perceived value of the product or service.
Pricing
4. PROMOTION
refers to the complete set of
activities, which
communicate the product,
brand or service to the user.
The idea is to create an
awareness, attract and
induce the consumers to buy
the product, in preference
over others.
PROMOTIONAL MIX
1. Advertising
a. Radio
Advertising by means of
radio gives the advantage
of selecting the territory
and audience to which the
message is to be
directed. It is also
cheaper than TV
advertising.
Television
This is the latest and the fast-
developing medium of advertising
and is getting increased popularity
these days. It is more effective as
compared to radio as it has the
advantages of sound and sight. On
account of pictorial presentation, it
is more effective and impressive
and leaves a lasting impression on
the mind of the viewer.
Print
The print media carry
their messages
entirely through the
visual mode. These
media consist of
newspapers,
magazines and direct
mail.
Electronic
You can also advertise
electronically through your
company website and provide
important and pertinent information
to clients and customers. You can
protect some parts of your website
through passwords and give
access to member customers. You
can also send advertisements via
direct e-mail as part of your
promotional strategy.
Word of Mouth
Word-of-mouth advertising is
important for every business, as
each happy customer can steer
dozens of new ones your way. And
it's one of the most credible forms of
advertising because a person puts
their reputation on the line every
time they make a recommendation
and that person has nothing to gain
but the appreciation of those who
are listening.
Generic
The promotion of a particular
commodity is without reference to
a specific producer, brand name or
manufacturer. Producers join
together to expand total demand
for the commodity, thereby helping
their own sales. These activities
are often self-funded through
assessments on marketing called
check-off programs.
2. Public Relation or PR
PR
In public relations, the
involves sharing information
article that features your with the public using platforms
company is not paid for. that do not require a payment,
The reporter, whether such as social media or
broadcast or print, writes through press releases
about or films your shared with magazines and
company as a result of newspapers. PR
professionals package
information he or she
information and disseminate it
received and researched. in the hopes that it will be
organically shared.
The goal of public relations is
to shape public perception of
a business, presenting a
positive image through
various strategies to its
various constituents.
3. Personal Selling
when an individual salesperson
sells a product, service or
solution to a client. Salespeople
match the benefits of their
offering to the specific needs of
a client.
Today, personal selling involves
the development of longstanding
client relationships.
Personal selling involves a selling process
that is summarized in the following
Five Stage Personal Selling Process :
• Prospecting
• Making first contact
• The sales call
• Objection handling
• Closing the sale
4. Sales Promotions
e and deliver
positioning positioning
competitive
dynamics
Step 1: Confirm Your Understanding of Market Dynamics
Direction: Create a Concept Map for the 7 P’s of Marketing Mix. Create your Concept Map in your activity
notebook.
Rubrics for Scoring
Score Description
1) Purpose
"Every brand makes a promise. But in a market in
which customer confidence is little and budgetary
observance is great, it’s not just making a promise
that separates one brand from another, but having a
significant purpose," (Allen Adamson).
How can you define your business purpose?
a. Functional
This way focuses on the assessments of
success in terms of fast and profitable
reasons. For example, the purpose of the
business is to make money.
b. Intentional
This way focuses on fulfillment as it relates to
the capability to generate money and do well
in the world.
2) Consistency
The significance of consistency is
to avoid things that don’t relate to
or improve your brand. Consistency
aids to brand recognition, which
fuels customer loyalty.
3) Emotion
There should be an emotional voice,
whispering "Buy me". This means you
allow the customers to have the chance to
feel that they are part of your brand.
You should find ways to connect more
deeply and emotionally with your
customers. Make them feel part of the
family and use emotion to build
relationships and promote brand loyalty.
4) Flexibility
Marketers should remain flexible too in
this rapidly changing world. Consistency
targets at setting the standard for your
brand, flexibility allows you to adjust and
differentiate your approach from your
competition.
According to Kevin Budelmann,
"Effective identity programs require
sufficient consistency to be identifiable,
but sufficient variation to keep things
fresh and human," so if your old tactics
don't work anymore, don't be afraid to
change. It doesn’t mean it worked in
the past it may still work now.
5) Employee Involvement
It is equally important for your
employees to be well versed in
how they communicate with
customers and represent the
brand of your product.
6) Loyalty
is an important part of brand
strategy.
At the end of the day, the emphasis on
a positive relationship between you
and your existing customers sets the
tone for what potential customers can
expect from doing business with you.
7) Competitive Awareness