API-4000 Troubleshooting Guide
API-4000 Troubleshooting Guide
API-4000
Troubleshooting
Guide
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Contents
Interface Heater Problem: No catastrophic error message 3
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Interface Heater Problem: No catastrophic error message
Must Read!
For sensitivity problems be sure to check this first.
Problem:
This is only a problem if the interface heater is defective!
This problem describes a defective Interface Heater.
In the Method the ih (interface heater) was toggled from "Off" to "On".
The Status went from "Not Ready" to "Off" after a few minutes.
Should have went to "Ready" if it was not defective.
This should have been a catastrophic error. Status "Red" not allowing you to start a run.
But it was not and the status stayed "Green". Allowing you to start a run.
Unless you actually look to see the Interface Heater "Off" in the status window
you don't know it's defective.
A customer may run for a long time without knowing they have an Interface Heater failure and lose out on
increased sensitivity.
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Heater Test Procedure
Interface Heater Test: (Orifice Plate P/N WC02-7956)
Toggle the Interface Heater (ihe) button in Analyst Acquisition Method to “ON” position.
Open Mass Spec Detailed Status and look for Interface Heater status to indicate “Ready”.
If one Heater is brighter than the other you may have a gas leak or a faulty heater.
Carefully inspect the heater end caps for dislodged ceramic balls from inside heaters.
Also check the bottom of the source housing for evidence of ceramic balls falling out of heaters.
Perform the gas leak test. (see below)
Technical Note:
If the Turbo or APCI heaters are normally not operated above 600° C response time could be affected.
When incrementing above 600° C by steps of 50° C the temperature may take longer than 10 minutes to
reach set point and time out (electronics turn off). This is not a problem.
You will need to decrease the temperature increment (anywhere from 5° C to 25° C) to complete the test.
Test Points:
Sensor 50 15% as measured on the 24 pin connector on the source housing.
Heater 8.5 15% as measured on the 24 pin connector on the source housing.
Turbo Test Points: Heater1: pins 10 & 22 Heater2: pins 11 & 23 Sensor: pins 5 & 17
APCI Test Points: Heater: pins 9 & 12 Sensor: pins 7 & 8.
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Gas Flow Leak Test Procedure
Gas 2
Gas Flow Leak Test: Gas 1 (Neb)
Bath Gas
Leak test using 50/50 methanol/water or
Gas 2
equivalent on the following gas connections.
Look for micro bubbles and repair leak if detected.
Gas 1 (Neb)
Leak test gas connections located at:
1. GAS 1 line + (2 x GAS 2) lines for both
turbo heaters + Bath Gas line connections
on the interface flange. A total of 4 connections.
2. Junction between the interface flange and Bath Gas
source housing.
3. Black Gas 1 and Bath Gas tube connections
on the source stack.
If leaks are found and cannot be repaired
replace the whole assembly.
Order: Kit Interface FRU P/N WC02-7954
Gas 1 (Neb)
Bath Gas
Gas Controller
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Heater Troubleshooting by Laurie Styles
To address the issue of the heaters not reaching the temperature, I’d like to suggest some troubleshooting
techniques and tips (for engineers) that we discussed and used during API 4000 training in April.
The interface heater can easily be checked by first removing the orifice plate and ohming
(measuring the resistance) of the heating and the sensing element.
Pin # 1
If the above measurements are within 10-15% of the indicated values, the heater and the
sensor are functional.
If not, the replacement API 4000 orifice plate part # is WC02-7956
Similar measurements can be done for the APCI and the TIS heaters, but with even less
effort. All measurements can be done through the 24-pin connector on the source
housing after it has been removed from the instrument. No special tools (other than a
digital multi meter, DVM) or dismantling of the source is required. The type of probe
(APCI or TIS) installed in the source housing is irrelevant for this measurement.
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Heater Checks - 24 pin connector
Remove Source
TIS/APCI ID
TIS 1.45 KΩ
APCI 0.16 Ω
24 pin connector
NOTE:
There should be no short between any of the pins and the source housing
(impedance must be infinite). Any measurable impedance between the source housing
and any of the pins in the 24-pin connector indicates improper installation of the heaters.
If it is not corrected, such short will likely cause a heater and/or temperature control board failure.
Care must be taken not to pinch or crimp GAS 2 lines while assembly since the TIS
heaters will exhibit different heating characteristics (glow with different intensities). This
failure mode may also cause TIS heaters to fail.
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The following is also taken from API 4000 training material.
There are 5 feedback pins, see figure below, on the temperature control board (TCB)
that are accessible only when the back cover is removed.
IHE (on analyst) TP2 TP1
OFF 0.0+/-0.05Vdc 0.0Vdc
ON 1.0+/-0.05Vdc 1.0V oscillates ± 0.05 V
Tower Sensor: 110 – 140 ºC
TEM (on analyst) TP4 TP3 Cooling Fan: 60 ºC ± 5
500 500x8.58mV/degC 4.29V oscillate (4.29Vdc)
All test points (TP1 through TP4) are referenced to a ground potential (i.e., TP5).
Note: API 4000 The Curtain Plate voltage for the Lens P/S is:
For TIS: 550 +/- 75 V For D29 & D30
For HN: 1100 +/- 150 V RED LED : Not at set point.
GREEN LED : At set point
TP 5 = ground
TP 4 = Turbo / APCI Heater set point
TP 3 = Turbo / APCI Heater read back
TP 2 = ih set point
TP 1 = ih read back
Note: New Temp Control PCB P/N 1032788
TP1 & 2: ih read back and set point voltages
ramp to prevent ceramic heater failure.
If the read-back signals oscillate approximately 15°C above and below the set point, there
is an indication of a faulty temperature control board.
Temperature Control Board PCB part #: WC02-5551
I hope this gives some troubleshooting tips to isolate the problem. I will be in contact
with the service engineers on site with some more specifics.
Laurie Styles
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Block Diagram of the
Temperature Controller Connector J5
from Heater transformer
Pin # Signal name
1 signal GND
2 -16Vac
3 +16Vac
4 CH GND
5 AC GND
6 95_Vac
Heater
Transformer J5
Interface
J1 Assembly
Temperature
Controller
DACs and PCB Ion Source
Vacuum J4 J2
Gauge PCB
J3
System
Controller Connector J2 (from Ion source)
Module Pin # Signal name
3 GROUND
4 SOURCE-ID
With Power OFF
measure between Pin 3 & 4
TIS APCI NONE
1.47K 0 ohm open
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Block Diagram of Heater Power Distribution
Connector J5
from Heater transformer
From (LAMBDA) Switching Power Pin # Signal name
Supply 1 signal GND
AC DISTRIBUTION BOARD 2 -16Vac
3 +16Vac
4 CH GND
AC 5 AC GND
F3 6 95_Vac
4Amp
95 Vac
POWER
HEATER TRANSFORMER +/- 16Vac
+5 V DC
CONTROL
VOLTAGE REGULATOR
+/- 15V DC
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Appendix A:
APCI Source Attached - F3 Fuse
Always fault in Status Log no matter if source is attached or not.
Problem:
Always get message "APCI" source attached even if it's "TIS" or no source installed.
Appendix B:
Curtain Plate stuck to Orifice Plate
1) We've had reports of the curtain plate stuck to the orifice plate.
In some instances they would not come apart and therefore both needed to be replaced.
Some engineers have had success unscrewing the curtain plate like a cap while pulling on it.
2) Also some plates are on so tight that when trying to remove the plate
the orifice plate assembly pulls out from the vacuum chamber thus creating a vacuum leak.
You hear a vacuum hiss and the turbos may start to change speeds.
Orifice Plate P/N WC02-7956
Curtain Plate P/N WC02-6218
Appendix C:
Turbo Ion Spray probe recognized as Ion Spray probe
by Dave Emplit
Recently I had a 4000 report the Turbo Ion Spray probe as an Ion Spray probe in the detailed status box.
This was accompanied by the disappearance of the "Temp" setting in all methods.
Changing to the Heated Neb. probe, I found it was properly identified and worked OK.
After trying a different Turbo Spray probe and finding it was also correctly identified and worked OK, I took a
closer look at the little circuit board on the suspect probe.
I found a cold solder joint at the resistor on the bad probe causing the impedance
to vary between 2K-10K ohms.
The good Turbo Spray source had an impedance of about 1.5K ohms.
After carefully re-soldering the resistor chip on the board the impedance was then stabilized at 1.4K ohms.
The probe was then correctly recognized as a Turbo Ion Spray and all was well.
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Appendix D:
Heater Run Away: Cracked Ceramic Tube
FRU (Field Replacement Unit) P/N WC02-7947
Symptoms:
1. Interface Heater goes from Ready to Off after a few seconds.
Also when you put the source on you may hear clicking from the heater board.
2. One or Both Turbo Heaters always “Glowing Red”.
Ion Spray voltage “ON” and temperature is set to “0”.
Ceramic Tube
APCI Corona
Discharge Needle
Turbo Heaters
Solution:
This problem can be caused by a cracked APCI corona discharge needle ceramic tube.
If the tube cracks the ion spray voltage leaks through the crack and back to the circuit boards inducing the
heater run away condition.
The turbo ion spray probe and the APCI corona discharge needle are tied together.
They both have ion spray voltage even though the APCI probe is not installed.
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Ceramic Tube FRU: P/N WC02-7947
The FRU instructs you to remove the set screw and install a clip.
Kit includes:
Page 13 of 25
Appendix E:
59 Multiple Peaks & Renin low sensitivity
Problem:
During API-4000 installation 59 shows multiple peaks.
Usually goes away after a few days. Sometimes it does not.
Renin produces a very strong 910 peak reducing 880 intensity by 70 to 80%. See page 2 for full report.
Solution:
Replace the syringe, the needle, the peak tubing and
most importantly the “Turbo electrode tube P/N WC02-5392”.
Page 14 of 25
Why Hamilton Syringes are causing problems by Jesse Hines
I just finally figured out exactly why the Hamilton Syringe that we supply with the instrument is so bad. Recall
that this is the 1ml syringe with the leur fitting. The inside of the leur is not chrome plated and is not made of
stainless steel yet is in contact with the liquid inside the syringe. The syringe I was using at the Medical
University of South Carolina was actually ruining my Renin standard by adding copper to my standard! This
resulted in a very strong 910 peak reducing my 880 intensity by 70 to 80%!!
By turning up the orifice to 120 I was able to observe the singly charged 1758.93 peak and an 1821 peak above
that! I used the relative intensities of the isotopes of 1758.93 and constructed the expected isotopic distribution
for 1821 using the known abundances of Cu63 and Cu65 and was able to predict the distribution! (I am
attaching my excel spreadsheet with this reconstruction) No doubt that this is copper!
Certainly makes sense because the base metal of the leur is not stainless but is chrome plated. It is common in
chrome plating to plate copper and/or nickel first then the chrome to aid in adhesion. (I used to run a plating and
coating facility.) Chrome won't stick without it. The reason there is no chrome on the inside is because the bath
used to plate the chrome relies on an electrical current passing through the bath to the part to cause the chrome
to deposit. (Thus the name electroplating!) The inside of the leur is a field free area (similar to a faraday cage)
and does not receive any chrome. This is a common problem in plating parts. Inside corners don't plate either!
The copper was most likely applied in an electro less bath that plates copper to any exposed surface because it
is essentially a supersaturated solution of copper. It doesn't need the electric field to deposit the copper so it
gets on the inside.
When our standard, PPG's or Renin, are placed inside the syringe the difference in the chemical potential of the
two different metals causes the copper to go into solution! It binds to our standard and reduces the intensity of
the standard peaks that we are using to test the instrument during installs! Makes installs really tough! Roger is
familiar with some strange behavior of the PPG 59 amu peak at the CDC during the API4000 installs. The
electrolytic action inside the syringe breaks down the samples in the syringe too!
Get rid of this syringe! Hamilton has many other types of syringes that work well!
Thanks,
Jesse Hines
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Appendix F:
CAD Assembly Versions WC02-6397.
This is not a stocked part. Must special order from Sciex. You will receive improved design.
This assembly WC02-6397 includes everything. Block, restrictors, tubing .....
The API-4000 has been shipping with this new improved CAD Assembly.
The replacement part number is the same as old part number and directly replaces the older version.
This version improves potential leak points found in original design.
The API-4000 Future Design is to accommodate the "new turbo pump" the API-4000 will ship with in July.
The Leybold TW700 will be replaced by the Varian TV801.
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Appendix G:
Setting the CAD Gas Restrictor Valve
API 4000 Varian Pumps “S” series single rough pump
Summary
A CAD gas restrictor valve has been introduced to adjust and standardize the CAD gas pressure.
Procedure
The filament voltage can be read from test point PRE on the DACs and VACs module.
Turn the CAD gas restrictor knob clockwise until the valve is fully closed.
1. Set the CAD Gas to 0.
2. Measure and record the base pressure (0.06 - 0.13).
** Make sure the base pressure is in this range (0.06 - 0.13) before proceeding**
3. Set the CAD Gas to 12.
4. Adjust the CAD Gas Restricter valve for a pressure of Base + (0.4 – 0.42).
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Appendix H:
TW700 Serial Numbers with Axial Damping Upgrade
Caution: Be sure to choose the correct serial number Plate. There are two.
The Correct Plate is located on the side of the TW700.
TYP 700L-TDL
Ser. Nr. 20900406212
(This serial number and above have the Axial Damping Upgrade)
If any of these pumps fail be sure to notify Sciex immediately.
Do not use the plate on the back with
TYP Turbo Drive L.
Ser. Nr. XXXXXXX
According to SB 131, the red stickers are only for pumps that Leybold has
reworked after the pumps were returned and refurbished.
New pumps with the Axial dampening upgrade will not have this sticker.
For the pumps that have failed please send in the TW700 failure form and
have the pump returned to Leybold as quickly as possible for analysis.
Thanks
Rainer
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Appendix I:
Electrode Tube P/N WC02-5392
Do not replace Electrode Tube with source attached
Appendix J:
Curtain Gas over 20; high masses lose sensitivity
Curtain Gas > 20
High masses lose sensitivity
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Appendix K:
Oil Return Kit P/N WC02-7583
Prevents oil overflow from exhaust port
Oil Return Kit P/N WC02-7583 includes
1) Oil return parts Only P/N WC02-8685 includes connector and tubing
2) Oil Mist Filter Only P/N WC02-8628
Illustrated Instructions
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Remove
Ballast
Eye Glass
Remove
Plug
Notice: No Clearance
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Elbow 90° P/N WC02-8689
used to clear top cover
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To fume hood
Note:
Do not put the Antisuckback valve on the rough pump side.
The Antisuckback valve will condense the oil on the reeds and oil leaking
will occur. The Antisuckback valve should be placed on the top of the oil
mist filter canister. The canister will collect the oil and return it to the
pump through the ballast port.
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Appendix L:
Sample tubing too short
If this tubing is too short the Ion Spray voltage will be shorted to ground.
Red or Gray tubing is OK to use so long as the length is 30 cm.
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Appendix M:
TIS Dimple
Electrode Tube
Sprayer Probe
Electrode Housing
Wedge (inside)
Orifice
Dimple (outside)
marks area of wedge
An incorrectly indexed probe may still work well, but it may take more time to achieve
sensitivity at high flow rates (more than 200 ul/min). Indexing makes little or no difference for
low flow rates (infusion). If the probe is performing badly, or if the position of the 'sweet spot'
is critical, (ie the sensitivity drops rapidly with just a small change in probe position, then it this
may be because the dimple is in the wrong place.
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