Symantec NetBackup™ for

Enterprise Vault™ Agent

Administrator's Guide

for Windows

Release 7.7
Symantec NetBackup™ for Enterprise Vault™ Agent
Administrator's Guide
Documentation version: 7.7

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 Contents

Technical Support ............................................................................................... 3

Chapter 1 Introduction to NetBackup Enterprise Vault ................. 10
About Enterprise Vault ................................................................... 10
About the NetBackup Enterprise Vault Agent ...................................... 11
About the Enterprise Vault Agent and the backup components ............... 11
Enterprise Vault agent features ....................................................... 15
Enterprise Vault agent requirements ................................................. 17

Chapter 2 About NetBackup Enterprise Vault agent

installation requirements ............................................ 19
Installation requirements for NetBackup Enterprise Vault agent .............. 19
Verifying Enterprise Vault agent operating system compatibility .............. 20
NetBackup server and client software requirements ............................. 20
Enterprise Vault support for Enterprise Vault Agent ............................. 21
About Enterprise Vault agent installation requirements in a
cluster .................................................................................. 21
Configuring Enterprise Vault Agent to protect Enterprise Vault
databases ............................................................................. 22
Adding the Enterprise Vault agent license key .................................... 24
Configuration requirements for upgrading the Enterprise Vault
agent ................................................................................... 25
Configuration changes required after Enterprise Vault
upgrade ......................................................................... 26
Configuring the policy directives after upgrading NetBackup and
Enterprise Vault ............................................................... 27
Upgrading to Enterprise Vault versions 9, 10, and 11 ..................... 29

Chapter 3 Configuration ....................................................................... 30

About the Windows and Java user interfaces ..................................... 30
Specifying a logon account for the Enterprise Vault server ................... 31
About VSS-based snapshot configuration .......................................... 32
Configuring the local media server for Enterprise Vault backup .............. 33
Configuration requirements for an Enterprise Vault backup policy ........... 34
 Contents 7

Adding a new Enterprise Vault policy ................................................ 35

Enterprise Vault backup policy attributes ........................................... 37
Adding schedules to an Enterprise Vault policy ................................... 38
About the types of Enterprise Vault backups ...................................... 38
Creating a backup selections list ...................................................... 40
Adding a client to a policy ............................................................... 43

Chapter 4 About features provided by Enterprise Vault for a

backup provider ............................................................ 45

About Enterprise Vault quiescence before a backup ............................ 45

About quiescing and unquiescing Enterprise Vault services ................... 46
About granular quiescence ............................................................. 47
About managing safety copies and backups ...................................... 48
About the partition secure notification file ........................................... 49
About the archive bit .................................................................... 49

Chapter 5 Performing backups of Enterprise Vault ........................ 51

About Enterprise Vault directives and what data they back up ................ 51
Manually backing up Enterprise Vault resources ................................. 58
Canceling an Enterprise Vault backup job from the Activity
Monitor ................................................................................. 59

Chapter 6 Performing restores of Enterprise Vault ........................ 61

Important notes about Enterprise Vault data restore ............................. 61
Stopping the administrative services on Enterprise Vault servers ............ 63
About the Backup, Archive, and Restore interface ............................... 63
Viewing backup data using the Microsoft SQL Server Management
Studio .................................................................................. 64
Restoring Enterprise Vault data ....................................................... 65
About the Enterprise Vault restore options on the General tab ............... 66
About the Enterprise Vault Database Settings tab ............................... 67
Specifying the server, clients, and policy type for restores ..................... 70
About restoring Enterprise Vault file system data ................................. 72
Restoring an Enterprise Vault file system component ........................... 73
About restoring Enterprise Vault SQL databases ................................. 75
About backup image restore sets ............................................... 76
Restoring Enterprise Vault SQL database components ......................... 78
 Contents 8

Chapter 7 Disaster recovery ................................................................ 81

Disaster recovery requirements for Enterprise Vault server ................... 81

About disaster recovery of an Enterprise Vault site .............................. 82
Recovering a directory database ..................................................... 83
Recovering an auditing database ..................................................... 83
Recovering an FSA Reporting database ............................................ 84
Recovering a Monitoring database ................................................... 85
Recovering index locations ............................................................. 85
Recovering a Enterprise Vault vault store group .................................. 86
Recovering a fingerprint database ................................................... 87
Recovering a vault store database ................................................... 88
Recovering vault store partition ....................................................... 89
Recovering Enterprise Vault partitions .............................................. 90
Recovering an Enterprise Vault server .............................................. 90
Recovering an Enterprise Vault server on a different system ................. 92

Chapter 8 Enterprise Vault Agent support for EV 7.5, 8.0 and

later .................................................................................. 94
Policy configuration for Enterprise Vault 8.0 and later versions ............... 95
Open partition, vault store database, and fingerprint database
consistencies .................................................................. 95
Closed and ready partition consistencies ..................................... 95
Index location consistencies ..................................................... 96
Directory database consistencies ............................................... 96
Notes about Enterprise Vault 10.0 backups ........................................ 96
Exclude file list for index locations .............................................. 96
Exclude file list for vault partitions .............................................. 97
Excluding files from the exclude list .................................................. 97
Directives for Enterprise Vault 7.5 policy creation ................................ 98
About planning backup schedules .................................................... 99
About hosts for Enterprise Vault policies .......................................... 100
About Enterprise Vault tools .......................................................... 100
About Enterprise Vault agent backups ............................................. 101
Privileges for Enterprise Vault backup ....................................... 102
About Enterprise Vault agent restores ............................................. 102
Changing the socket buffer size for large restores ....................... 103
Useful tips about Enterprise Vault agent .......................................... 103
Enterprise Vault agent functionality and support for EV 7.5 and
later ................................................................................... 104
Differential incremental backup taken after a restore fails for EV
7.5 and later versions ..................................................... 105
 Contents 9

Chapter 9 Troubleshooting ................................................................. 106

About troubleshooting .................................................................. 106
About debug logging ................................................................... 106
How to enable debug logging ........................................................ 107
Setting the debug level ................................................................ 108
About status reports .................................................................... 109
About operational reports ............................................................. 109
About progress reports ................................................................ 109
About NetBackup status-related troubleshooting information ................ 110
NetBackup status code 2 ........................................................ 110
NetBackup status code 13 ...................................................... 111
NetBackup status code 39 ...................................................... 111
NetBackup status code 59 ...................................................... 112
NetBackup status code 69 ...................................................... 112
NetBackup status code 156 .................................................... 113
NetBackup status code 1800 ................................................... 115

Appendix A NetBackup Enterprise Vault Migrator ........................... 117

About the Enterprise Vault Migrator ................................................ 117
About configuring a backup policy for migration ................................. 118
About configuring Enterprise Vault for collection and migration ............. 123
About NetBackup Enterprise Vault migrator registration ...................... 124
Register NetBackup Enterprise Vault migrator .................................. 125
Testing the Enterprise Vault migrator configuration ............................. 125
Setting the recommended DCOM settings ....................................... 128
Restoring Enterprise Vault migrated data from NetBackup ................... 130
Restoring migrated data using the command line interface ............ 131
Restoring migrated data using a Backup, Archive, and Restore
user interface ................................................................. 132
Troubleshooting the Enterprise Vault migrator ................................... 132
Enterprise Vault migrator version information .............................. 133
About troubleshooting issues with the migrator ........................... 133
About Log Collection ............................................................. 135

Index ................................................................................................................... 140

 Chapter 1
Introduction to NetBackup
Enterprise Vault
This chapter includes the following topics:

■ About Enterprise Vault

■ About the NetBackup Enterprise Vault Agent

■ About the Enterprise Vault Agent and the backup components

■ Enterprise Vault agent features

■ Enterprise Vault agent requirements

About Enterprise Vault

Enterprise Vault is a Windows application that enables an organization to store
messaging and file system data automatically in centrally-held archives. Using the
Enterprise Vault application, clients and users can retrieve selected items easily
and quickly when required.
Enterprise Vault can archive any of the following types of data:
■ Items in Microsoft Exchange user mailboxes
■ Items in Microsoft Exchange journal mailboxes
■ Microsoft Exchange Public Folder contents
■ Items in Domino mail files
■ Items in Domino journal databases
■ Files that are held on network file servers
■ Documents that are held on Microsoft SharePoint servers
 Introduction to NetBackup Enterprise Vault 11
About the NetBackup Enterprise Vault Agent

■ Instant messages and Bloomberg messages

■ SMTP messages from other messaging servers
For more information about Enterprise Vault, refer to the following URL.
http://www.symantec.com/docs/DOC4402

About the NetBackup Enterprise Vault Agent

The NetBackup Enterprise Vault agent consists of the components that enable you
to protect the Enterprise Vault configuration information and data that Enterprise
Vault has archived. The agent supports Enterprise Vault 7.5, 8.0, 9.0,10 and 11.0
configurations. Thus, you should install all of the Enterprise Vault agent components
on each of the systems that comprise an Enterprise Vault environment.
See “Verifying Enterprise Vault agent operating system compatibility” on page 20.
The Enterprise Vault agent enables you to back up and restore the Enterprise Vault
file system data and the Enterprise Vault SQL data. These types of data can reside
on different systems or devices, such as NTFS or NAS devices.
The Enterprise Vault agent can also serve as a disaster recovery solution for the
data that is archived with Enterprise Vault. Recovery of the archived data is not
dependent on the archive source, such as Exchange Server or a specific file system.
The NetBackup Enterprise Vault agent and its capabilities are provided as add-ons
to the NetBackup Windows client software. This agent is tightly integrated with
NetBackup and the Backup, Archive, and Restore interface. Thus, this manual
provides an overview of the Enterprise Vault agent functionality as it pertains to
NetBackup and the Backup, Archive, and Restore interface. Back up and restore
operations for the Enterprise Vault agent are identical to other NetBackup file
operations, except where noted.

About the Enterprise Vault Agent and the backup

components
The NetBackup Enterprise Vault agent determines the configuration of an Enterprise
Vault environment when an Enterprise Vault backup is run. This information is
provided to the NetBackup master server to instantiate the appropriate NetBackup
components on the clients for backup.
The Enterprise Vault agent enables you to back up and restore the following
Enterprise Vault 7.5 components:
■ Enterprise Vault directory database
 Introduction to NetBackup Enterprise Vault 12
About the Enterprise Vault Agent and the backup components

■ Enterprise Vault monitoring database

■ Enterprise Vault archives (such as open and closed partitions)
For this release, the Enterprise Vault agent does not support any Enterprise
Vault partitions that are based on a mapped drive.
See “Enterprise Vault agent functionality and support for EV 7.5 and later”
on page 104.
■ Enterprise Vault, vault store database
■ Enterprise Vault index location
For this release, Enterprise Vault agent does not support the Enterprise Vault
index locations that are based on a mapped drive.
See “Enterprise Vault agent functionality and support for EV 7.5 and later”
on page 104.
Figure 1-1 demonstrates how the Enterprise Vault 7.5 application components can
be configured in the following hierarchical view. The types of data that are backed
up depend on the directive that you choose when you create your policy.
 Introduction to NetBackup Enterprise Vault 13
About the Enterprise Vault Agent and the backup components

Figure 1-1 Enterprise Vault 7.5 hierarchy

Legend

Enterprise Vault logical entity

Enterprise Vault database Directory Monitoring
database database
Enterprise Vault file system data
Enterprise Vault installation

Enterprise Vault Enterprise Vault

Site 1 Site 2

Enterprise Vault Enterprise Vault

Server 1 Server 2

Vault Store 1 Vault Store 2 Vault Store 1

Index
location

NetApp
Share
Partition Partition
1 2 Vault Store Partition 3 Vault Store Partition 1 Vault Store
database database database

NTFS NTFS
NetApp NTFS
Disk Share
Share Disk

The Enterprise Vault agent enables you to back up and restore the following
Enterprise Vault 8.0 or later components:
■ Enterprise Vault directory database
■ Enterprise Vault monitoring database
■ Enterprise Vault FSA Reporting database
■ Enterprise Vault auditing database
■ Enterprise Vault index location
For this release, NetBackup does not support any Enterprise Vault index locations
that are based on a mapped drive. If any index location in an Enterprise Vault
 Introduction to NetBackup Enterprise Vault 14
About the Enterprise Vault Agent and the backup components

site is based on a mapped drive then there should not be any backup selection
that uses the EV_INDEX_LOCATION=EV Site Name directive.
■ Enterprise Vault archives (such as the open, closed, and ready partitions)
For this release, NetBackup does not support any Enterprise Vault partitions
that are based on a mapped drive. That applies to open, closed, and ready
partition components.
■ If an open partition is based on a mapped drive then there should not be any
backup selection that uses the EV_OPEN_PARTITION=Vault Store Name
(which contains that open partition) directive.
■ If a closed partition is based on a mapped drive then there should not be
any backup selection that uses the
EV_CLOSED_PARTITION=VaultStoreName (which contains that closed
partition) directive.
■ If a ready partition is based on a mapped drive then there should not be any
backup selection that uses the EV_READY_PARTITION=VaultStoreName
(which contains that ready partition) directive.

■ Enterprise Vault vault store database

■ Enterprise Vault fingerprint database
■ Enterprise Vault 9.0 or later supports streamer based open, closed, and ready
partitions.
Figure 1-2 demonstrates how the Enterprise Vault 8.0 and higher application
components can be configured in the following hierarchical view.
 Introduction to NetBackup Enterprise Vault 15
Enterprise Vault agent features

Figure 1-2 Enterprise Vault 8.0 or later hierarchy

Legend

Enterprise Vault logical entity Enterprise Vault

Enterprise Vault database database (Directory,
Monitoring, Audit,
Enterprise Vault file system data and FSA Reporting)
Enterprise Vault installation

Enterprise Vault Enterprise Vault

Site 1 Site 2

Enterprise Vault Enterprise Vault Enterprise Vault

Fingerprint Store Group Store Group Store Group
database

Enterprise Vault Enterprise Vault

Server 1 Server n

Vault Store 1 Vault Store 2 Vault Store 1

Index
location

NetApp
Share
Partition Partition
1 2 Vault Store Partition 3 Vault Store Partition 1 Vault Store
database database database

NTFS NTFS
NetApp NTFS
Disk Share
Share Disk

Enterprise Vault agent features

The Enterprise Vault agent is tightly integrated with NetBackup. For example, it
provides you with the ability to perform online backups, save data to a variety of
storage devices, automated backups, and so forth.
 Introduction to NetBackup Enterprise Vault 16
Enterprise Vault agent features

Table 1-1 lists the Enterprise Vault agent features.

Table 1-1 NetBackup Enterprise Vault agent features

Feature Description

Online backup Certain online backups require NetBackup to put Enterprise

Vault or specific Enterprise Vault components in read-only
mode. When your backup involves an Open partition or an
Index location component, NetBackup must put Enterprise
Vault into read-only mode before the backup takes place.
The following rules apply for Enterprise Vault 7.5, and 8.0 or
later.

■ When this particular backup occurs in an Enterprise Vault

7.5 environment, NetBackup places the entire Enterprise
Vault server into read-only mode. The Enterprise Vault
services and data are available during the backup.
■ In an Enterprise Vault 8.0 or later environment, only the
particular vault store or index location is placed into
read-only mode. All other Enterprise Vault components
are not placed in read-only mode.

Enterprise Vault backup The NetBackup Enterprise Vault agent supports full,
schedules differential-incremental, and cumulative-incremental backups.
These types of backups are configured in an Enterprise Vault
policy that the user creates through the NetBackup
Administration Console. The user can then specify which
Enterprise Vault components to backup by selecting
predefined directives in the backup policy.

Tight NetBackup integration Tight integration with NetBackup means the following:

■ An administrator already familiar with NetBackup

procedures and software can easily configure and use
NetBackup Enterprise Vault agent to perform backup and
restore operations.
■ Features and strengths of the NetBackup product suite
are available to the user of the NetBackup Enterprise
Vault agent. These features include scheduled operations.
These features are described in detail in the NetBackup
Administrator’s Guide, Volume I.

Data management Enterprise Vault agent backups are saved to a wide variety
of storage devices that NetBackup supports.
 Introduction to NetBackup Enterprise Vault 17
Enterprise Vault agent requirements

Table 1-1 NetBackup Enterprise Vault agent features (continued)

Feature Description

Automated backups Administrators can configure policies and schedule automatic,

unattended backups for local or remote clients across the
network. These backups are managed entirely by the
NetBackup server from a central location.

In addition, the administrator can manually back up Enterprise

Vault archived data and Enterprise Vault configuration data
(database) that is stored on different locations.

Restore operations An administrator who uses the Backup, Archive, and Restore
interface can browse Enterprise Vault backups and select
the ones to restore.

Redirected restore The Enterprise Vault agent supports redirected (alternate)

restore for the file system data and the SQL databases. This
feature enables you to rename or redirect the backup objects
for the file system data. For SQL objects, this feature
supports redirected restores and it supports the renaming of
an Enterprise Vault SQL database name. However, this
feature does not support the renaming of the physical files
that are associated with an SQL database.

Local media server The Enterprise Vault agent supports the use of a local media
server as the primary media server during a backup.
However, the configuration of the local media server for
Enterprise Vault agent is different than what a NetBackup
configuration uses.

See “Configuring the local media server for Enterprise Vault

backup” on page 33.

Enterprise Vault agent requirements

Review the following requirements before you use the Enterprise Vault agent:
■ Ensure that the Microsoft Core XML Services (MSXML 6.0 or later) are installed
on the Enterprise Vault server. You can download and install MSXML from
Microsoft Corporation's website.
■ Install the NetBackup client (which includes the Enterprise Vault agent) on the
client that runs the Enterprise Vault Storage service and Enterprise Vault index
service. If Enterprise Vault uses a storage device such as NetApp to store
archived data, the EV Agent uses Microsoft’s Common Internet File System
(CIFS) protocol to access the data
 Introduction to NetBackup Enterprise Vault 18
Enterprise Vault agent requirements

■ Because this agent is installed with the NetBackup client software, you must
also install the client on any system that hosts an Enterprise Vault SQL database.
■ Verify that Enterprise Vault is supported on your operating system.
■ At the time of this release, this version of the Enterprise Vault agent supports
Enterprise Vault 7.5 and later. Contact Support for information about supporting
future versions of Enterprise Vault.
See “Verifying Enterprise Vault agent operating system compatibility” on page 20.
 Chapter 2
About NetBackup
Enterprise Vault agent
installation requirements
This chapter includes the following topics:

■ Installation requirements for NetBackup Enterprise Vault agent

■ Verifying Enterprise Vault agent operating system compatibility

■ NetBackup server and client software requirements

■ Enterprise Vault support for Enterprise Vault Agent

■ About Enterprise Vault agent installation requirements in a cluster

■ Configuring Enterprise Vault Agent to protect Enterprise Vault databases

■ Adding the Enterprise Vault agent license key

■ Configuration requirements for upgrading the Enterprise Vault agent

Installation requirements for NetBackup Enterprise

Vault agent
Every NetBackup server includes the NetBackup client software by default.
Therefore, you can use Enterprise Vault agent software on a NetBackup server or
client (if the Enterprise Vault agent is supported on that platform).
Before you install the software, review the following requirements and ensure
operating system compatibility:
 About NetBackup Enterprise Vault agent installation requirements 20
Verifying Enterprise Vault agent operating system compatibility

■ See “Verifying Enterprise Vault agent operating system compatibility” on page 20.
■ See “NetBackup server and client software requirements” on page 20.
■ See “About Enterprise Vault agent installation requirements in a cluster”
on page 21.

Verifying Enterprise Vault agent operating system

compatibility
Verify that Enterprise Vault agent is supported on your operating system before
you install the software. The NetBackup Enterprise Vault Agent supports Enterprise
Vault 7.5 and 8.0 SP2 and later versions. In addition, you can view the NetBackup
database agent compatibility list on the Symantec Support website to determine
OS compatibility along with the versions of SQL that the Enterprise Vault Agent
supports.
To verify operating system and compatibility
1 Open the following URL from your Internet browser:
www.symantec.com/business/support

2 Select the NetBackup Enterprise Server link under the Support for Top
Products title on the Web page .
3 Select Master Compatibility List under the Compatibility title on the Web
page .
The Web page refreshes and shows a list of compatibility documents. You can
refine your search to find a link to the appropriate document. (The compatibility
list documents are in PDF format. You must have Adobe Acrobat Reader to
view these documents.)
4 In the list of documents, click on the following link:
NetBackup (tm) x.x Database Agent compatibility.
For x.x, look for the most current release of NetBackup.

NetBackup server and client software requirements

Verify that the following requirements are met for the NetBackup server and client
software for the Enterprise Vault agent:
■ The Enterprise Vault agent is automatically installed as part of the NetBackup
client software. No custom installation is necessary. The NetBackup server
 About NetBackup Enterprise Vault agent installation requirements 21
Enterprise Vault support for Enterprise Vault Agent

platform can be any Windows platform that NetBackup supports. For more
information, see the NetBackup Installation Guide.
■ The Enterprise Vault agent is a part of the NetBackup client software. The
NetBackup client software must be installed on every system that either hosts
Enterprise Vault SQL data or is an Enterprise Vault server. (If the Enterprise
Vault server is also a NetBackup server, the client software is installed along
with the NetBackup server software.)
■ Verify that you have the supported Windows and Enterprise Vault version.

Enterprise Vault support for Enterprise Vault Agent

The following list helps you to know about the Enterprise Vault support for Enterprise
Vault agent.

About Enterprise Vault agent installation

requirements in a cluster
You must verify that the Enterprise Vault agent software is installed and operational
on each Enterprise Vault node in the cluster to ensure failover capabilities.
See “Verifying Enterprise Vault agent operating system compatibility” on page 20.
The NetBackup Enterprise Vault Agent supports Enterprise Vault that is clustered
in the following WSFC configurations:
■ Enterprise Vault 7.5 on Windows 2003, 2008 (x86, AMD64)
■ Enterprise Vault 8.0 SP2 or higher on Windows 2003, 2008 (x86, AMD64) with
Windows registry changes applied.
To enable the NetBackup Enterprise Vault agent to detect a WSFC clustered
Enterprise Vault 8 SP2 server you must make some changes on each cluster node.
Add the following Windows registry keys and String Values (type REG_SZ) on each
cluster node:
■ For x86 WSFC clusters: If a key does not exist, create the following one:
HKEY_LOCAL_MACHINE\Software\KVS\Enterprise Vault\Admin\ConfigState
■ For x64 WSFC clusters: If a key does not exist, create the following one:
HKEY_LOCAL_MACHINE\Software\Wow6432Node\KVS\Enterprise
Vault\Admin\ConfigState
When the key is created, add the following string values:
■ "ClusVirtualServer"="virtual node name"
 About NetBackup Enterprise Vault agent installation requirements 22
Configuring Enterprise Vault Agent to protect Enterprise Vault databases

■ "ClusResourceGroup"="EV Resource Group name"

Configuring Enterprise Vault Agent to protect

Enterprise Vault databases
You must configure the Enterprise Vault Agent to protect the Enterprise Vault
databases, hosted by a WSFC clustered server. You must make some changes to
all the nodes in the clustered environment, to configure the NetBackup Enterprise
Vault Agent. The changes to the nodes ensure that the Enterprise Vault databases
are protected when hosted by a WSFC clustered Microsoft SQL Server. The
following section contains configuration information:
To configure the NetBackup Enterprise Vault Agent
1 Select Start > Symantec NetBackup > Backup, Archive, and Restore.
2 From the File menu, select NetBackup Properties.
The NetBackup Client Properties dialog box is displayed. By default, the
General tab is displayed.
3 Enter the Virtual SQL server name as the client name in the Client name text
box.
4 A warning is displayed, click OK.

5 Click OK to exit the NetBackup Client Properties dialog box.

You must now add each node and the virtual cluster to the NetBackup client list.
You can then configure the nodes and virtual SQL server for the Enterprise Vault
- NetBackup Master Admin Console.
 About NetBackup Enterprise Vault agent installation requirements 23
Configuring Enterprise Vault Agent to protect Enterprise Vault databases

To add and configure the nodes and virtual SQL server

1 On the NetBackup Administration Console, expand Host Properties.
2 From the Actions menu, select Configure Client or click the Configure Client
icon.

The Choose Client dialog box is displayed as shown in the following figure:

3 Click Browse and select the required computer and click OK.
4 Click OK to exit the Choose Client dialog box.
 About NetBackup Enterprise Vault agent installation requirements 24
Adding the Enterprise Vault agent license key

5 From the Host Properties list, select Clients. The available clients are displayed.
6 Right-click the required client and select Properties. The Client Properties
dialog box is displayed as shown in the following figure:

For each node and cluster, configure the logon account to be the Enterprise Vault
Admin user.

Adding the Enterprise Vault agent license key

The Enterprise Vault agent license is used similarly to how other database agents
use their license keys. To use the Enterprise Vault agent, add a valid license key
for it on the master server.
For information on how to add license keys, see the NetBackup Administrator’s
Guide, Volume I.

Note: In a NetBackup cluster, add the key on each node where the NetBackup
server is installed.
 About NetBackup Enterprise Vault agent installation requirements 25
Configuration requirements for upgrading the Enterprise Vault agent

To add an Enterprise Vault agent license key

1 On the master server, open the NetBackup Administration Console.
2 Click Help > License Keys.
3 Click New.
4 Type the license key and click Add.

Configuration requirements for upgrading the

Enterprise Vault agent
NetBackup 7.6 and later versions support the newly added functionality and the
new policy directives that now make it a much more robust agent. Symantec
suggests that you upgrade to the latest version of Enterprise Vault to take advantage
of the new features.
If you elect to upgrade to NetBackup 7.6, you should understand the following
configuration requirements:
■ The NetBackup version on all of the Enterprise Vault servers (in one Enterprise
Vault site deployment) must be the same.
■ The NetBackup version on all of the SQL servers in the configuration must be
the same as, or higher than the NetBackup version of the Enterprise Vault server
in an Enterprise vault site
For example, if a SQL server is a part of an Enterprise Vault site that contains
the Enterprise Vault servers that are running NetBackup 7.6, then the SQL
servers must run the same version level (or higher) as the Enterprise Vault
servers.
■ If an Enterprise Vault server is also used as a SQL server, the version of SQL
on that server must be equal to or higher than the NetBackup version of the
Enterprise Server.
■ The NetBackup version on the master server and media servers must be same
or higher than the NetBackup client version. For example, a NetBackup 7.6
master server can support a mixed environment of NetBackup 7.0 and 7.x client
servers.
■ The only way that a NetBackup master server can communicate with the
NetBackup 7.0 client and a NetBackup 7.6 client is with two or more Enterprise
Vault sites. One site would contain NetBackup7.0 Enterprise Vault servers and
the other site would contain NetBackup 7.6 Enterprise Vault servers. If these
two sites share a SQL server, then that server must run must a version that is
equal to or greater than NetBackup 7.5.
 About NetBackup Enterprise Vault agent installation requirements 26
Configuration requirements for upgrading the Enterprise Vault agent

After you have finished the upgrade, more changes to the Enterprise Vault
configuration may be required. For example, if you upgraded the master, media,
and client servers to version 7.0 and you upgraded Enterprise Vault to version 8.0,
then you must modify your backup policy to use Enterprise Vault 8.0 directives.
Table 2-1 shows the different versions of software that can be run within your
Enterprise Vault environment. The table also shows which variation of software
requires you to make additional changes after the upgrade completes.

Table 2-1 Upgrade scenarios after an upgrade to NetBackup 7.1 or later

versions

NetBackup NetBackup Enterprise What changes are required after an upgrade?

master client Vault
and version version
media
version

7.0 7.0 7.5 No additional changes are required.

7.0 7.0 8.0 You must modify all current NetBackup Enterprise Vault
policies to use the Enterprise Vault 8.0 or later directive
set.

See “Configuration changes required after Enterprise

Vault upgrade” on page 26.

Configuration changes required after Enterprise Vault upgrade

After you upgrade all servers to NetBackup 7.1 and Enterprise Vault to version 8.0,
you must change the configuration of the NetBackup policies.
To change the Enterprise Vault directive set
1 Disable the Microsoft SQL Server policy type (MS-SQL-server) to protect the
fingerprint, auditing, and FSA Reporting databases when using the Enterprise
-Vault policy to protect these databases. If you do not disable these policies,
you can encounter issues with incremental backups.
If you use the NetBackup SQL Agent to perform a backup then it can only be
restored with the NetBackup SQL Agent.
2 Change the Enterprise Vault policy directives to include the Enterprise Vault
8.0 directive set.
See “Configuring the policy directives after upgrading NetBackup and Enterprise
Vault ” on page 27.
3 Perform a full backup of all components in the Enterprise Vault site.
 About NetBackup Enterprise Vault agent installation requirements 27
Configuration requirements for upgrading the Enterprise Vault agent

Configuring the policy directives after upgrading NetBackup and

Enterprise Vault
After the upgrade, you must change the policy directives. You must remove all of
the Enterprise Vault 7.5 directives and replace them with the Enterprise Vault 8.0
directive set. If you do not make this change the Enterprise Vault policy backups
can fail. The following procedure explains how to remove and add policy directives.
To change the Enterprise Vault 7.5 directives to directives for Enterprise Vault
versions 8.0 and later
1 Modify the policy directive list to use the Enterprise Vault directive set.
Double-click on an existing policy to see the current configuration of that policy.
2 Open the Backup Selections tab. From this tab, you can now remove the old
directives and add the directives of Enterprise Vault versions 8.0 and later.
3 Use the following table to determine which Enterprise Vault 8.0 and later version
directive corresponds the previous Enterprise Vault 7.5 directive.

Directives in Enterprise Vault 7.5 Corresponding directives in Enterprise

Vault versions 8.0 and later

EV_DIR_DB EV_DIR_DB

This directive remains the same from

Enterprise Vault 7.5 to Enterprise Vault 8.0
and later versions.

EV_MONITORING_DB EV_MONITORING_DB

This directive remains the same from

Enterprise Vault 7.5 to Enterprise Vault 8.0
and later versions.

EV_OPEN_PARTITIONS Specify EV_OPEN_PARTITION=Vault

Store name for all vault stores that
correspond to the Enterprise Vault server
that is listed in the policy client.

EV_CLOSED_PARTITIONS Specify EV_CLOSED_PARTITIONS=Vault

Store name for all vault stores that
correspond to the Enterprise Vault server
that is listed in the policy client.

EV_VAULT_STORE_DB Specify the EV_VAULT_STORE_DB=EV

Vault Store name directive for all of the
vault stores that correspond to the
Enterprise Vault server that is listed in the
policy client.
 About NetBackup Enterprise Vault agent installation requirements 28
Configuration requirements for upgrading the Enterprise Vault agent

Directives in Enterprise Vault 7.5 Corresponding directives in Enterprise

Vault versions 8.0 and later

EV_VAULT_STORE_DB=EV Vault Store EV_VAULT_STORE_DB=EV Vault Store

name name

This directive remains the same from

Enterprise Vault 7.5 to Enterprise Vault 8.0
and later versions.

EV_VAULT_STORE=EV Vault Store name Based on the partitions available in the

vault store use the following:

■ EV_OPEN_PARTITION=Vault Store
name
■ EV_CLOSED_PARTITIONS=Vault
Store name
■ EV_READY_PARTITIONS=Vault Store
name

If there is no open partition specify

EV_VAULT_STORE_DB=Vault Store
name

EV_VAULT_STORE Specify the open, closed, and ready

partitions for all of the vault stores that
correspond to the Enterprise Vault server.

EV_INDEX_LOCATION An Enterprise Vault, server-level backup

of Index locations is not supported for
EV8.0. You can use
EV_INDEX_LOCATION=site name to back
up all Index locations in the site.

EV_SERVER Enterprise Vault 8.0 and the later versions

do not support server-level backups. You
must separate the policy into multiple
policies to protect the Enterprise Vault
components.

EV_SITE Enterprise Vault 8.0 and the later versions

do not support site-level backups. You
must separate the policy into multiple
policies to protect the Enterprise Vault
components.
 About NetBackup Enterprise Vault agent installation requirements 29
Configuration requirements for upgrading the Enterprise Vault agent

About additional new directives of Enterprise Vault 8.0 and

later versions
The Enterprise Vault agent supports the following new Enterprise Vault directives
for 8.0 and later versions:
■ EV_FINGERPRINT_DB
You can use this directive to backup the fingerprint database component.
■ EV_FSAREPORTING_DB
You can use this directive to backup the FSA Reporting database component.
■ EV_AUDIT_DB
You can use this directive to backup the auditing database component.

Upgrading to Enterprise Vault versions 9, 10, and 11

No modifications are required to be made in the backup policy to upgrade to
Enterprise Vault version 9, 10, or 11.0 from Enterprise Vault 8.0 and above versions.
 Chapter 3
Configuration
This chapter includes the following topics:

■ About the Windows and Java user interfaces

■ Specifying a logon account for the Enterprise Vault server

■ About VSS-based snapshot configuration

■ Configuring the local media server for Enterprise Vault backup

■ Configuration requirements for an Enterprise Vault backup policy

■ Adding a new Enterprise Vault policy

■ Enterprise Vault backup policy attributes

■ Adding schedules to an Enterprise Vault policy

■ About the types of Enterprise Vault backups

■ Creating a backup selections list

■ Adding a client to a policy

About the Windows and Java user interfaces

You can perform many of configuration functions from the NetBackup Administration
Console on the master server. The type of console available depends on your
master server’s platform. NetBackup supports a Windows and Java interface on
Windows master servers.
The Java and Windows interfaces are nearly identical. If interface differences exist
in the configuration procedures, the term “Windows interface” or “Java interface”
appears in the procedure to differentiate between the two interfaces.
 Configuration 31
Specifying a logon account for the Enterprise Vault server

Specifying a logon account for the Enterprise Vault

server
To perform backups and restores, NetBackup must know the user name and
password for the account that is used to log on to the Enterprise Vault server and
to interact with the Enterprise Vault SQL database. The user must set the logon
account for every NetBackup client that runs backup and restore operations for
Enterprise Vault components.
The Enterprise Vault agent user should have the following user-credential privileges:
■ The ability to back up and restore SQL databases
■ The ability to communicate with the Enterprise Vault services and to put
Enterprise Vault into backup mode
■ Permissions to read and write from the Enterprise Vault file system paths such
as the Enterprise Vault partitions, and index locations. The file paths can be on
the UNC or the local drive

Note: You must perform the following procedure for all of the Enterprise Vault servers
and the SQL servers in an Enterprise Vault site configuration.

To specify the logon account for the Enterprise Vault server

1 Open the NetBackup Administration Console.
2 Expand NetBackup Management > Host Properties > Clients.
3 If the client does not appear in the client list, click the Configure client icon.

Enter a client name in the Choose Client dialog box as shown in the following
figure and click OK.

4 In the right pane, right-click on the client and click Properties.

 Configuration 32
About VSS-based snapshot configuration

5 In the left pane, expand Windows Client and click Enterprise Vault. The
Client Properties dialog box is displayed as shown in the following figure.

6 In the User name box, specify the user ID for the account that is used to log
on to Enterprise Vault (DOMAIN\user name).
7 In the Password box, specify the password for the account.
8 Click OK to save your changes.

About VSS-based snapshot configuration

The Enterprise Vault agent provides support for VSS copy-on-write snapshots, but
the user is not allowed to configure it. In the Enterprise Vault policy type, the Perform
snapshot backups check box is disabled because snapshots have been automated
to run under certain conditions.
The Enterprise Vault agent uses the snapshot mechanism in following scenarios:
■ An Enterprise Vault SQL database backup using a FULL schedule.
 Configuration 33
Configuring the local media server for Enterprise Vault backup

■ An Enterprise Vault File System data backup for a non-UNC (Universal Naming
Convention) location.
Table 3-1 illustrates when snapshot is used.

Table 3-1 Conditions of when snapshot is used

Data type Schedule type Is a snapshot used?

Enterprise Vault SQL database FULL Yes

Enterprise Vault SQL database Incremental No

Enterprise Vault File System data is Any No

exposed as a UNC path (For example:
\\server\share\data_path)

Enterprise Vault File System data is Any Yes

exposed as a non-UNC path

The following list contains the additional notes that relate to a VSS-based snapshot
configuration:
■ The Enterprise Vault agent internally uses the VSS-based snapshot. Therefore,
every drive that has the Enterprise Vault data must have an ample amount of
free space for a VSS snapshot to be taken. A snapshot can fail if the amount
of free space on the selected drive is insufficient.
See “About the VSS_E_INSUFFICIENT_STORAGE snapshot error” on page 115.
■ With NetBackup 7.1 and later, the Enterprise Vault agent attempts to take as
many snapshots per snapshot job as possible. The maximum number of
snapshots that can occur during a single snapshot job is 64 which, is also the
default value. You can lower this value by adjusting the maximum number of
snapshots that can occur during a single snapshot job. The registry DWORD
value, MaxSnapshotPerJob controls the maximum number of snapshots. This
registry value is located under the registry key,
Software\VERITAS\NetBackup\CurrentVersion\Agents\EnterpriseVault\.
The default for the MaxSnapshotPerJob value is 64 snapshots per snapshot
job.

Configuring the local media server for Enterprise

Vault backup
The NetBackup Enterprise Vault agent is designed to use the local media server
as often as possible during a backup. For example, if the Enterprise Vault server
or Enterprise Vault-SQL server is also a NetBackup media server, then the
 Configuration 34
Configuration requirements for an Enterprise Vault backup policy

Enterprise Vault backup tries to use the media that is attached to the local system
as much as possible. However, because of parameters such as, resource
inheritance from the parent job, it is possible that the Enterprise Vault backup
may not use the local media server.
For the Enterprise Vault agent, local media server support is implicit and no external
setting can disable it. The NetBackup master server configuration for local media
server support does not have any effect on the Enterprise Vault backups that use
or do not use the local media.
For an Enterprise Vault backup to use the local media server, you need to make
some configuration changes. Refer to the following procedure for these changes.
To configure the local media for Enterprise Vault backup
1 First, configure the Enterprise Vault policy’s storage unit. To configure the
policy, open the existing Enterprise Vault policy.
2 From the Attributes tab, choose the Any Available option from the Policy
storage unit/lifecycle policy drop-down list.
3 Next, configure the storage units that belong to the local media server. To
configure the storage unit, open the Change Storage Unit dialog box and
ensure that the On Demand Only check box is deselected for the storage unit.
4 Finally ensure that the following media server entries exist in the Server
Properties of a host:
■ The master server must have entries for all media servers in Enterprise
Vault site.
■ Each media server in the Enterprise Vault site should have entries in their
properties for other media servers in the Enterprise Vault site.
■ All NetBackup clients (Enterprise Vault servers or Enterprise Vault-SQL
servers) should have entries in their properties for all the media servers in
the Enterprise Vault site.

Configuration requirements for an Enterprise Vault

backup policy
A backup policy for an Enterprise Vault agent defines the backup criteria for a
specific group of one or more clients. The criteria includes the following:
■ Storage unit and media to use
■ Policy attributes
■ Backup schedules
 Configuration 35
Adding a new Enterprise Vault policy

■ Clients to be backed up
■ Backup selection
Before you create and run a backup policy, ensure that you set the value for the
following items in the Administration Console:
Before you create and run a backup policy, ensure that you set the value for
Maximum concurrent jobs and Maximum jobs per client options from the
Administration console.
The Maximum concurrent jobs option is available in the Storage Unit Settings
dialog box. The value under this option indicates the number of concurrent backup
jobs that can use a storage unit and directly affect the performance of the backup.
Symantec recommends that you change the value of this setting based on the
following:
■ Your Enterprise Vault configurations
■ Policy clients
■ Policy backup selections
■ Capability of the storage unit
The Maximum jobs per client option is available under the master server Host
properties (Global Settings). Symantec recommends that you change the value
based on your Enterprise Vault configuration and backup selections.
To back up an Enterprise Vault environment, create at least one Enterprise Vault
policy with the appropriate schedules. A configuration can have a single policy that
includes all clients or many policies, some of which include only one client.
See the NetBackup Administrator’s Guide, Volume I.
See “Adding a new Enterprise Vault policy” on page 35.
See “Adding schedules to an Enterprise Vault policy” on page 38.
See “Adding a client to a policy” on page 43.

Adding a new Enterprise Vault policy

This topic describes how to add a new Enterprise Vault backup policy.
Note the following before you add a new Enterprise Vault backup policy:
■ If you use the command-line interface (CLI) to create the new policy, the
identifying number for an Enterprise Vault agent policy type is 39.
■ Multistream backups and restores are not supported at this time.
 Configuration 36
Adding a new Enterprise Vault policy

To add a new policy

1 Log on to the master server as administrator (Windows) and start the NetBackup
Administration Console.
2 If your site has more than one master server, select the one where you want
to add the policy.
3 Add a new policy by making the appropriate selection:
■ In the left pane, right-click Policies. Select New Policy (Windows interface).
■ In the left pane, click Policies. In the All Policies pane, right-click the
master server and click New Policy (Java interface).

4 In the Add a New Policy dialog box, in the Policy name field, type a unique
name for the new policy.
5 Uncheck the Use Backup Policy Configuration Wizard check box.

Note: By default, this option is checked. Uncheck this check box if you want to
manually create a new policy. If this check box is not unchecked, the Backup
Policy Configuration wizard appears and guides you through the backup
policy creation process.

6 Click OK.
7 On the Attribute tab of the Add a New Policy dialog box, select the
Enterprise-Vault policy type from the Policy type drop-down list.
The Enterprise Vault database agent policy type does not appear in the
drop-down list unless the master server has a license key for this database
agent.
8 Complete the entries on the Attributes tab.
9 Continue by adding additional policy information as follows:
■ Add schedules
See “Adding schedules to an Enterprise Vault policy” on page 38.
■ Add clients
See “Adding a client to a policy” on page 43.
■ Add Enterprise Vault directives to the backup selections list
 Configuration 37
Enterprise Vault backup policy attributes

See “Creating a backup selections list” on page 40.

10 When you finish all of the schedule, client, and backup selections click, OK.
The policy is validated and created if it found to be valid. If the policy is not
valid the policy validation fails with a status 69 or 1800 error.
For more information about how to correct your policy or for more information
about the status errors, refer to the following sections.
See “Creating a backup selections list” on page 40.
See “Adding a client to a policy” on page 43.

Enterprise Vault backup policy attributes

Policy attributes vary according to your specific backup strategy and system
configuration.
For more information on policy attributes, see the NetBackup Administrator’s Guide,
Volume I.
Table 3-2 shows the policy attributes that are available for Enterprise Vault backups.

Table 3-2 Policy attribute descriptions

Attribute Description

Policy type Determines the types of clients that can be in the policy. In some
cases policy type determines the types of backups that NetBackup
can perform on those clients. To use the Enterprise Vault agent,
you must define at least one policy of type that is Enterprise-Vault.
Note: If you use the command-line interface (CLI), the identifying
number for an Enterprise Vault agent policy type is 39.

Limit jobs per policy Limits the number of jobs that NetBackup performs concurrently
with this policy. Set this option to a number that is determined by
the backup selection and your Enterprise Vault configuration. A
single policy can result in multiple jobs. In addition, you can run
backups without using this option.
 Configuration 38
Adding schedules to an Enterprise Vault policy

Table 3-2 Policy attribute descriptions (continued)

Attribute Description

Allow multiple data This attribute is enabled when the user creates an Enterprise Vault
streams policy. However, Enterprise Vault agent does not support the
multiple data streams feature.

This attribute specifies that NetBackup can divide automatic

backups for each client into multiple jobs. Each job backs up only
a part of the list of backup selections. The jobs are in separate data
streams and can occur concurrently. The number of available
storage units, multiplex settings, and the maximum jobs parameters
determine the total number of streams and how many can run
concurrently.

Keyword phrase A textual description of a backup. Useful for browsing backups and
restores.

Adding schedules to an Enterprise Vault policy

Each policy has its own set of schedules. These schedules control the initiation of
automatic backups and also specify when the user operations can be initiated.
To add a schedule
1 In the Policy dialog box, click the Schedules tab.
To access the Policy dialog box, double-click the required policy name under
the Policies list in the NetBackup Administration Console.
2 Click New.
3 Specify a unique name for the schedule.
4 Select the Type of backup.
5 Specify the other properties for the schedule.
6 Click the Start Window tab if you want to define the period of time during which
the backup starts and ends.
7 Click the Exclude Dates tab if you want to exclude specific dates from the
schedule.
8 Click OK.

About the types of Enterprise Vault backups

Table 3-3 describes the type of backups available with the Enterprise Vault agent.
 Configuration 39
About the types of Enterprise Vault backups

See “About Enterprise Vault directives and what data they back up” on page 51.
for additional information on what types of data is backed up.

Table 3-3 Description of types of backups

Backup Type Description

Full Backup Select this back up type to back up any Enterprise Vault
component. All Enterprise Vault directives support full backups.

User Backup This type of backup is not supported for Enterprise Vault.

User Archive This type of backup is not supported for Enterprise Vault.

Cumulative Incremental This backup type backs up the files that are specified in the
backup backup selections list that has changed since the last full backup.
All files are backed up if no previous Full backup has been done.
Cumulative incremental backups occur automatically according
to schedule criteria. A complete restore requires the last full
backup and the last, cumulative incremental backup.
Note the following about Cumulative Incremental backups:

■ For an SQL database, a cumulative backup is a database

differential backup.
■ A cumulative incremental backup does not reset the archive
bit of an object that is included for backup.
See “About the archive bit ” on page 49.
■ Do not combine incremental backups (differential and
cumulative) within the same Enterprise Vault policy if the
incremental backups are based on the archive bit.
 Configuration 40
Creating a backup selections list

Table 3-3 Description of types of backups (continued)

Backup Type Description

Differential Incremental Select this backup type to only back up the changes that are made
backup to the data since the last full backup or previous incremental
backup.

For an SQL database, a differential incremental backup backs up

the transaction log which also truncates the logs. This schedule
type is available for all Enterprise Vault components.
Warning: Confirm that the regular differential incremental backups
are performed against all EV databases to ensure that the
Transaction Logs are backed up and truncated. This applies to
Open Partitions as well since the Vault Store Database is
automatically backed up with an Open Partition backup.

Note: Enterprise Vault creates different SQL databases with the

transaction log mode set as FULL. Symantec recommends that
this mode remains set as FULL, otherwise the Enterprise Vault
SQL differential backup cannot be used.

NetBackup enables you to backup files system files using the

timestamp or the archive bit . See the NetBackup Administrator's
Guide, Volume I for information on how to configure the
Incremental backups to be based on the timestamp or the archive
bit .

Differential Incremental backups based on the archive bit include

a file in a backup only if the archive bit of that file is set. A
differential-incremental backup clears the archive bit if the files
are successfully backed up.
Note: Do not combine incremental backups (differential and
cumulative) within the same Enterprise Vault policy if the
incremental backups are based on the archive bit.

Creating a backup selections list

From the Backup Selections tab you can specify Enterprise Vault components to
back up Enterprise Vault sites, servers, databases, indexes, or Enterprise Vault
partitions. You determine which Enterprise Vault entity to back up by adding
directives to the Backup Selections list. Each directive specifies the Enterprise
Vault component(s) to back up.
 Configuration 41
Creating a backup selections list

Note: The Enterprise Vault entity names cannot begin with a space or end with a
space. Any Enterprise Vault entity name that uses this format is not supported.

NetBackup uses the same backup selection list for all of the clients that are backed
up according to the policy.
To create a backup selections list
1 In the Policy dialog box, click the Backup Selections tab.
2 Click New.
3 Click the directive icon that appears on the right in the Backup Selections
field.
4 From the Directive drop-down list in the Select Directive dialog box, select
the Ente4rprise Vault version that you have installed. The list of directives that
appear correspond to the version of Enterprise Vault you have installed.
The following is a list of naming conventions that apply to Enterprise Vault
directives:
■ NetBackup does not support the use of blank spaces either before or after
a component name. Directives that contain an equals sign have a variable
field that you can modify with a component name, such as EV site name
or EV vault store name. This component name cannot start with or end with
a blank space. The Enterprise Vault agent removes these spaces from the
backup selection.
■ Enterprise Vault supports blank spaces anywhere in the component name.
The Enterprise Vault agent cannot back up an Enterprise Vault component
whose name begins or ends with a blank space.
■ Enterprise Vault enables you to configure multiple vault store groups or
vault stores with the same name. However, NetBackup does not support
vault store groups or vault stores using the same name, if they share the
same directory database.
Enterprise Vault 7.5 or later, directive sets enable you to select one or more
directives. For example, you can select the EV_DIR_DB directive and the
EV_MONITORING_DB directive in a single backup policy.

Note: With Enterprise Vault 8.0 or later, you cannot use the EV_DIR_DB
directive with the EV_INDEX_LOCATION= and the EV_OPEN_PARTITION=
directives.

See “About Enterprise Vault directives and what data they back up” on page 51.
 Configuration 42
Creating a backup selections list

The available Enterprise Vault 7.5 directives are as follows:

■ EV_DIR_DB
■ EV_MONITORING_DB
■ EV_SERVER
■ EV_SITE
■ EV_VAULT_STORE
■ EV_VAULT_STORE=EV vault store name
■ EV_VAULT_STORE_DB
■ EV_VAULT_STORE_DB=EV vault store name
■ EV_INDEX_LOCATION
■ EV_OPEN_PARTITIONS
■ EV_CLOSED_PARTITIONS
The available Enterprise Vault 8.0 or later directives are as follows:
■ EV_DIR_DB
■ EV_MONITORING_DB
■ EV_FSAREPORTING_DB
■ EV_AUDIT_DB
■ EV_INDEX_LOCATION=site name
■ EV_OPEN_PARTITION=vault store name
■ EV_CLOSED_PARTITIONS=vault store name
■ EV_READY_PARTITIONS=vault store name
■ EV_VAULT_STORE_DB=vault store name
■ EV_FINGERPRINT_DB=vault store group name

5 Click OK.
6 You can rename any directive by selecting the directive and clicking Rename.
7 Click OK when you have finished adding directives to the Backup Selections
list.
 Configuration 43
Adding a client to a policy

Adding a client to a policy

The clients list contains a list of the clients that are backed up during an automatic
backup. In addition, a client that is specified in the policy should be an Enterprise
Vault server.

Note: You can add only one client to a policy, multiple clients are not supported in
the same policy.

NetBackup client software must be installed on each system that hosts an Enterprise
Vault database or is an Enterprise Vault server .
To add a client to a policy
1 In the Policy dialog box, click the Clients tab.
To access the Policy dialog box, double-click the policy name in the Policies
list in the NetBackup Administration Console.
2 Click New and enter the client name in the interface.
See “About hosts for Enterprise Vault policies” on page 100. for policy client
name recommendations
For more information about Enterprise Vault site and server aliases, see the
Symantec Enterprise Vault Administrator's Guide.
3 (Windows interface) Type the name of the client and press Enter.
If NetBackup cannot detect the hardware and the operating system, a dialog
box appears so you can specify this information.
If the Enterprise Vault server is part of an Enterprise Vault cluster, then you
must specify the virtual name of the Enterprise Vault server as the policy client.
4 (Java interface) Type the name of the client you want to add.
If the Enterprise Vault server is part of an Enterprise Vault cluster, then you
must specify the virtual name of the Enterprise Vault server as the policy client.
The following options are available when you add a client:

Client name Type the name of the client you want to add.

Hardware and operating Choose the applicable hardware and operating system
system of the client.

5 (Java interface) Click Add.

The following directives do not allow multiple clients:
 Configuration 44
Adding a client to a policy

■ EV_INDEX_LOCATION=
■ EV_OPEN_PARTITION=
■ EV_READY_PARTITIONS=
■ EV_CLOSED_PARTITIONS=
■ EV_FINGERPRINT_DB=
■ EV_VAULT_STORE_DB=

6 If this client is the last client, click OK.

Adding a client is the last step in creating a new Enterprise Vault policy.
 Chapter 4
About features provided by
Enterprise Vault for a
backup provider
This chapter includes the following topics:

■ About Enterprise Vault quiescence before a backup

■ About quiescing and unquiescing Enterprise Vault services

■ About granular quiescence

■ About managing safety copies and backups

■ About the partition secure notification file

■ About the archive bit

About Enterprise Vault quiescence before a backup

To back up an Open partition or Index location, Enterprise Vault needs to be
quiesced before the backup job starts. The way quiescence is achieved in Enterprise
Vault 7.5 is different from how it is achieved in Enterprise Vault 8.0 and later.

Note: Enterprise Vault uses three terms to define quiescence. Those three terms
are read-only mode, backup mode, and quiescence. These terms are used
interchangeably in reference to Enterprise Vault.

For Enterprise Vault 7.5, the following applies when NetBackup quiesces Enterprise
Vault:
 About features provided by Enterprise Vault for a backup provider 46
About quiescing and unquiescing Enterprise Vault services

■ Quiescence always happens at the Enterprise Vault server level. For example,
if only one vault store needs to be backed up, the entire Enterprise Vault server
is put into read-only mode.
■ Whenever an Enterprise Vault server is put into read-only mode, there are four
services that are put into read-only mode. The following list shows the names
of the Enterprise Vault services that are quiesced:
■ The Task Controller Service
■ The Storage Service
■ The Indexing Service
■ The Shopping Service

■ When an Enterprise Vault server is put into read-only mode, you can access
the data, however you cannot archive any data. Even if only one open partition
is backed up the archiving cannot not happen in any of the vault stores in the
Enterprise Vault server.
See “About quiescing and unquiescing Enterprise Vault services” on page 46.
In Enterprise Vault 8.0 or later a more granular method to quiesce Enterprise Vault
components is used.
See “About granular quiescence” on page 47.

About quiescing and unquiescing Enterprise Vault

services
In Enterprise Vault 8.0 or later, quiescing and unquiescing is done at the component
level.
See “About granular quiescence” on page 47.
In Enterprise Vault 7.5, the mechanism to quiesce and unquiesce is performed at
the Enterprise Vault server level through the following Enterprise Vault registry
keys:
■ EnableArchive
■ EnableCrawler
■ EnableExpiry
■ EnableFileWatch
■ EnablePSTMigrations
■ EnableReplayIndex
 About features provided by Enterprise Vault for a backup provider 47
About granular quiescence

■ EnableRestore
The locations of the Enterprise Vault registry keys are as follows:
■ HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Storage

■ HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise
Vault\Storage

The following lists provide a high-level overview of how to quiesce or unquiesce

the Enterprise Vault services.
■ To quiesce the Enterprise Vault services, stop the Enterprise Vault services,
create the special Enterprise Vault registry keys, and restart the services. Make
sure that you create the Enterprise Vault registry keys with a value of zero.
■ To unquiesce the Enterprise Vault services, stop the Enterprise Vault services,
delete the special Enterprise Vault registry keys, and restart the services.
Multiple quiescent and unquiescent jobs can run on the same Enterprise Vault
server. Therefore, NetBackup uses a registry counter (NBU_EV_QSE_LEVEL) to
track the number of times the Enterprise Vault services are put into read-only mode.
If the value of this counter is zero, the Enterprise Vault services are running in a
read-write mode. If value of this counter is non-zero, then the Enterprise Vault
services are running in a read-only mode.

Note: Incorrect use of the Windows registry editor may prevent the operating system
from functioning properly. You should be very careful when making changes to a
Windows registry. Only those who have experience with the registry editor application
should attempt to modify the registry. Symantec recommends that you make a
complete backup of the registry and workstation before you make any registry
changes.

The location of this registry counter is one of the following addresses:

■ HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\NetBackup

■ HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise
Vault\NetBackup

About granular quiescence

Enterprise Vault 8.0 or later supports the ability to set the backup mode at all levels.
However, NetBackup 7.1 or the later version sets the backup mode only at the vault
store and the Index location level.
 About features provided by Enterprise Vault for a backup provider 48
About managing safety copies and backups

The ability to set the backup mode at the vault store and Index location level ensures
that the following happens during a backup:
■ While one vault store is put into a backup mode, any other vault store in the
Enterprise Vault site can continue to archive. When the backup mode is set on
a vault store its content can be retrieved. However, the vault store cannot archive
new content until the backup mode is cleared.
■ When the backup mode is set for an index location backup, no new indexes are
created on that index location until the backup mode is cleared.
■ When NetBackup sets the backup mode, Enterprise Vault uses three services
internally. These services need to remain up on all Enterprise Vault servers in
the Enterprise Vault site during the backup. The following is a list of the three
Enterprise Vault services that must remain running during the backup:
■ Directory service
■ Storage service
■ Index service
If a backup job fails and the vault store or index location continues to be in backup
mode, you can use the Enterprise Vault Administration Console or the PowerShell
cmdlets to set and clear the backup mode for the following:

■ Vault stores
See the Symantec Enterprise Vault Administrator's Guide for additional
information.
■ Index locations
If you use the Enterprise Vault Administration Console, remember to refresh
the console before and after you set or clear the backup mode.
See the Symantec Enterprise Vault Administrator's Guide for additional
information.

Note: The Enterprise Vault 9.0 and later versions supports atomicity for quiescence.

About managing safety copies and backups

Enterprise Vault manages safety copies based on partition backups. After a partition
backup finishes, the backup product informs Enterprise Vault that the backup has
completed successfully. Enterprise Vault then deletes the safety copy. Enterprise
Vault accepts notification from the backup product through the partition secure
notification file or by the archive bit of the files in the partition. You can configure
 About features provided by Enterprise Vault for a backup provider 49
About the partition secure notification file

Enterprise Vault to accept either method of notification to determine if the files in

the partition have been backed up.
See “About the partition secure notification file” on page 49.
See “About the archive bit ” on page 49.

About the partition secure notification file

Enterprise Vault 8.0 or greater supports a trigger file mechanism for managing
safety copies by enabling the Check for a trigger file option. Enterprise Vault
determines whether the archived data in a vault store partition has been backed
up. It checks for a trigger file in the partition root directory.
■ See, "Using the trigger file mechanism" in the Symantec Enterprise Vault
Administrator's Guide.
■ See, "Managing safety copies " in the Symantec Enterprise Vault Administrator's
Guide.
After a successful backup of an Enterprise Vault 8.0 or greater partition (open,
closed, or ready partition), NetBackup creates a
PartitionSecuredNotification.xml file and stores it in that partition's root
directory. The creation of the PartitionSecuredNotification.xml file is not
dependent on how Enterprise Vault is configured. NetBackup always creates the
file.
The PartitionSecuredNotification.xml file contains a vendor name, vendor
application type, and a timestamp. Timestamp written in the trigger file is for the
following:
■ Snapshot-based backups: The time before the snapshot is created.
■ Non-snapshot-based backups: The time before the backup (backup part of the
entire job) job is started.
The backup creates the PartitionSecuredNotification.xml the file that is then
backed up in subsequent backups.
When preparing to restore an open, closed, or ready partition, you should ensure
that you do not select the PartitionSecuredNotification.xml file to be restored.

About the archive bit

The Enterprise Vault 7.5 and later versions use the archive attribute option as a
way to support managing safety copies. When the bit is cleared, Enterprise Vault
considers the file to be backed up and any corresponding safety copies are removed.
 About features provided by Enterprise Vault for a backup provider 50
About the archive bit

The NetBackup Enterprise Vault agent resets the archive bit on the files that were
backed up in FULL and DIFFERENTIAL schedules.
A cumulative incremental backup does not reset the archive bit of an object that is
included for backup. In addition, if a cumulative-incremental backup is run after a
differential-incremental backup completes (and the archive bit is reset), the
cumulative-incremental backup does not include the files that were backed up in
the differential-incremental backup.
If the Enterprise Vault vault store is configured with the, Remove safety copies
after backup, option set, and the Enterprise Vault partition that is configured with
the Use the archive attribute setting for a backup, then the archive file (safety
copy) delete does not occur after a cumulative-incremental backup.
 Chapter 5
Performing backups of
Enterprise Vault
This chapter includes the following topics:

■ About Enterprise Vault directives and what data they back up

■ Manually backing up Enterprise Vault resources

■ Canceling an Enterprise Vault backup job from the Activity Monitor

About Enterprise Vault directives and what data they

back up
When you create a policy to back up Enterprise Vault data, you choose the directive
based on the data that you want to back up. In addition, the data that you back up
also depends on the client(s) that you select in the policy. The following tables
identify each of the available Enterprise Vault directives for Enterprise Vault 7.5
and Enterprise Vault 8.0 or later versions. Finally, a brief summary is provided that
describes the data that is backed up when that particular directive is selected.

Note: Symantec recommends that you create Enterprise Vault policies with the
directives that do not back up the same Enterprise Vault data. For example, an
Enterprise Vault 7.5 backup policy with the EV_SITE directive can back up the
same data as a backup policy with the EV_SERVER directive. In this case, running
the Enterprise Vault backup policy that is configured with the EV_SERVER directive
is not necessary.

Table 5-1 shows the Enterprise Vault 7.5 directives. With each of these directives
you can assume that a policy client is specified and each directive applies to full,
 Performing backups of Enterprise Vault 52
About Enterprise Vault directives and what data they back up

differential, and cumulative backups. In addition, Enterprise Vault 7.5 supports

multiple policy clients (except for the EV_VAULT_STORE_DB= directive).

Table 5-1 Enterprise Vault 7.5 directives and what they back up

Directive (backup selection) Description

EV_DIR_DB (directory database) The directory database is an SQL database that contains configuration
information.

■ Use this directive to back up the directory database of the Enterprise

Vault site that the policy client belongs to.
■ The directory database does not need to be hosted on the policy client.
■ This database is known as a site-level database.

EV_MONITORING_DB (monitoring The monitoring database is an SQL database that is associated with the
database) Enterprise Vault monitoring service. This database typically contains
performance and trend information about Enterprise Vault activities.

■ Use this directive to back up the monitoring database of the Enterprise

Vault site that the policy client belongs to.
■ The monitoring database does not need to be hosted on the policy client.
■ This database is known as a site-level database.

EV_INDEX_LOCATION (Enterprise Vault Use this directive to backup Enterprise Vault index locations. You can use
index locations) any backup schedule with this directive.

■ Use this directive to back up the index locations that are specific to the
Enterprise Vault server alias.

EV_VAULT_STORE (Enterprise Vault, An Enterprise Vault, vault store consists of one or more Partitions and the
vault store ) vault store database. The EV_VAULT_STORE directive enables you to
backup data of all vault stores that are specific to the Enterprise Vault server
alias.

■ Use this directive to back up the data that belongs to each vault store.
That includes all partitions and their corresponding vault store databases.
■ The vault store database can be hosted on a different system.

EV_VAULT_STORE=EV Vault Store An Enterprise Vault, vault store consists of one or more Partitions and the
name (Enterprise Vault, vault store ) vault store database. Use this directive to back up a particular vault store
for a specific Enterprise Vault server that you defined in the policy.

■ Use this directive to back up all Enterprise Vault partitions in a particular

vault store along with a corresponding vault store database.
■ If EV Vault Store name is not specified, the job fails.
■ The vault store database can be hosted on a different system.
 Performing backups of Enterprise Vault 53
About Enterprise Vault directives and what data they back up

Table 5-1 Enterprise Vault 7.5 directives and what they back up (continued)

Directive (backup selection) Description

EV_OPEN_PARTITIONS (open partition) Open and closed partitions store Enterprise Vault archives. They can be
and EV_CLOSED_PARTITIONS (closed present on NTFS file system or NAS devices. Each partition is in either an
partition) open state or a closed state. Use the closed partition directive to back up
all closed partitions present on the Enterprise Vault server alias. Use the
open partition directive to back up all open partitions present on Enterprise
Vault server A. In addition, when an open partition is backed up, the
corresponding vault store database is also backed up.

You can use any backup schedule with either of these directives.
For open partitions:

■ All open partitions that are hosted on the policy client along with the
corresponding vault store database are backed up.
■ Each backed up open partition is part of one vault store that is hosted
on the policy client.
For closed partitions:

■ All closed partitions that are hosted on the policy client are backed up.
■ Each backed up closed partition is part of one vault store that is hosted
on the policy client.

EV_VAULT_STORE_DB (Enterprise The Enterprise Vault, vault store database is an SQL database that can
Vault, vault store database ) contain metadata about the vault store and archived data.

The EV_VAULT_STORE_DB directive enables you to back up all vault

store databases for a specific Enterprise Vault server that you defined in
the policy.

You can use any backup schedule with this directive.

■ All of the vault store databases that correspond to the vault stores that
the policy client hosts are backed up.
■ The vault store databases can be hosted on a different system.
 Performing backups of Enterprise Vault 54
About Enterprise Vault directives and what data they back up

Table 5-1 Enterprise Vault 7.5 directives and what they back up (continued)

Directive (backup selection) Description

EV_VAULT_STORE_DB=EV Vault Store The Enterprise Vault, vault store database is an SQL database that can
name (Enterprise Vault, vault store) contain metadata about the vault store and archived data.

Use this directive to back up a vault store database of a particular vault

store for an Enterprise Vault server that you defined in the policy.

You can use any backup schedule with this directive.

■ The Enterprise Vault vault store database of the specified Vault Store
name that is hosted on the policy client is backed up.
■ The vault store databases can be hosted on a different system.
■ This directive does not support multiple policy clients in the client list.
■ If Vault Store name is not specified, the job fails.
Note: The vault store name is the vault store name and not the vault
store database name.

EV_SERVER (Enterprise Vault server ) An Enterprise Vault server can consist of multiple Vault stores, multiple
index locations. Select this directive when you want to back up all of the
Enterprise Vault data that is a part of a particular Enterprise Vault server .
You can use any backup schedule with this directive.

■ All index locations and vault stores (similar to EV_VAULT_STORE) that

are hosted on the policy client get backed up.

EV_SITE (Enterprise Vault site) An Enterprise Vault site can contain multiple Enterprise Vault servers. Select
this directive when you want to back up multiple pieces of data from various
locations. You can use any backup schedule with this directive.

■ Use this directive to back up all index locations and vault stores (similar
to EV_VAULT_STORE) that any Enterprise Vault server hosts in the
Enterprise Vault site that the policy client belongs to.

Table 5-2 shows the Enterprise Vault 8.0 or later directives. In the following table
a policy client has been specified and each directive applies to full, differential, and
cumulative backups. In addition, Enterprise Vault 8.0 supports multiple policy clients
(except for the EV_VAULT_STORE_DB=, EV_OPEN_PARTITION=,
EV_READY_PARTITIONS=, EV_CLOSED_PARTITIONS=,
EV_FINGERPRINT_DB=, and EV_VAULT_STORE_DB= directives).
 Performing backups of Enterprise Vault 55
About Enterprise Vault directives and what data they back up

Table 5-2 Enterprise Vault 8.0 or later directives and what they back up

Directive (backup selection) Description

EV_DIR_DB The directory database is an SQL database that contains configuration

information.

■ Use this directive to back up the directory database of the Enterprise

Vault site that the policy client belongs to.
■ The directory database does not need to be hosted on the policy client.
■ This database is known as a site-level database.
■ This directive supports multiple policy clients in the client list. You should
add multiple clients when multiple Enterprise Vault sites have their own
directory database.
■ You cannot use this directive with the EV_INDEX_LOCATION= and the
EV_OPEN_PARTITION= directives.

EV_MONITORING_DB The monitoring database is an SQL database that is associated with the
Enterprise Vault monitoring service. This database typically contains
performance and trend information about Enterprise Vault activities.

■ Use this directive to back up the monitoring database of the Enterprise

Vault site that the policy client belongs to.
■ The monitoring database does not need to be hosted on the policy client.
■ This database is known as a site-level database.
■ This directive supports multiple policy clients in the client list. You should
add multiple clients when multiple Enterprise Vault sites have their own
monitoring database.

EV_AUDIT_DB The auditing database only exists if Enterprise Vault auditing is enabled.
The audit database contains audit records of various configurable Enterprise
Vault operations.

Use this directive to back up the auditing database in the Enterprise Vault
deployment if you have Audit enabled. This option is disabled by default.

■ The auditing database does not need to be hosted on the policy client.
■ This directive supports multiple policy clients in the client list. You should
add multiple clients when multiple Enterprise Vault sites have their own
auditing database.
 Performing backups of Enterprise Vault 56
About Enterprise Vault directives and what data they back up

Table 5-2 Enterprise Vault 8.0 or later directives and what they back up
(continued)

Directive (backup selection) Description

EV_FSAREPORTING_DB The FSA Reporting database only exists if FSA Reporting has been
configured. The FSA Reporting database contains a history of the active
and the archived files on the file servers. This data is used to track trends
and as a summary of the archived files and active files on file servers.

Use this directive to back up the FSA Reporting database in the Enterprise
Vault deployment if you have FSA Reporting enabled. This option is disabled
by default.

■ The FSA Reporting database does not need to be hosted on the policy
client.
■ This directive supports multiple policy clients in the client list. You should
add multiple clients when multiple Enterprise Vault sites have their own
FSA Reporting database.

EV_INDEX_LOCATION=Site name Use this directive to back up all index locations in the Enterprise Vault site,
that the Site name variable specifies. You can use any backup schedule
with this directive.

■ You cannot use this directive with the EV_DIR_DB directive.

■ This directive does not support multiple policy clients in the client list.
■ If Site name is not specified, the job fails.

EV_OPEN_PARTITION=Vault Store The open partition directive backs up the open partition and Vault Store
name database of the Vault Store that you specify when you define the Vault
Store name. The partition can be present on NTFS file system or NAS
devices.

You can use any backup schedule with this directive.

For open partitions:

■ You cannot use this directive with the EV_DIR_DB directive.

■ This directive does not support multiple policy clients in the client list.
■ If Vault Store name is not specified, the job fails.

Note: For the streamer-based open partitions, do not use this directive as
the backup would succeed partially. Instead, use the
EV_VAULT_STORE_DB directive.
 Performing backups of Enterprise Vault 57
About Enterprise Vault directives and what data they back up

Table 5-2 Enterprise Vault 8.0 or later directives and what they back up
(continued)

Directive (backup selection) Description

EV_CLOSED_PARTITIONS=Vault Store The closed partitions directive backs up any closed partitions of the Vault
name Store that you specify when you define the Vault Store name. The partitions
can be present on NTFS file system or NAS devices.

You can use any backup schedule with this directive.

For closed partitions:

■ This directive does not support multiple policy clients in the client list.
■ If Vault Store name is not specified, the job fails.

Note: Do not use this directive for streamer based closed partitions. If some
closed partitions are streamer-based , the job is completed, but the data is
not backed up by NBU. If all close partitions are streamer-based the job
fails.

EV_READY_PARTITIONS=Vault Store The ready partitions directive backs up the ready partitions of the Vault
name Store that you specify when you define the Vault Store name. The partitions
can be present on NTFS file system or NAS devices.

You can use any backup schedule with this directive.

For ready partitions:

■ This directive does not support multiple policy clients in the client list.
■ If Vault Store name is not specified, the job fails.

Note: Do not use this directive for the streamer-based ready partitions. If
some ready partitions are streamer-based , the job is completed but the
data is not backed up by NBU. If all ready partitions are streamer-based
the job fails.

EV_VAULT_STORE_DB=Vault Store The Enterprise Vault, vault store database is an SQL database that can
name contain metadata about the vault store and archived data.

Use this directive to back up the vault store database that the Vault Store
name variable specifies in the Enterprise Vault deployment.

You can use any backup schedule with this directive.

The following applies for this directive:

■ The vault store databases can be hosted on a different system.

■ This directive does not support multiple policy clients in the client list.
■ If Vault Store name is not specified, the job fails.
Note: The vault store name is the vault store name and not the vault
store database name.
 Performing backups of Enterprise Vault 58
Manually backing up Enterprise Vault resources

Table 5-2 Enterprise Vault 8.0 or later directives and what they back up
(continued)

Directive (backup selection) Description

EV_FINGERPRINT_DB=Vault Store The fingerprint database contains information about archived data in Vault
Group name Store Partitions. Use this directive to back up the fingerprint database that
is associated with the supplied Vault Store Group. The Enterprise Vault
agent can discover multiple fingerprint databases when a Vault Store Group
is configured to support multiple fingerprint databases.

You can use any backup schedule with this directive.

The following applies for this directive:

■ The fingerprint database can be hosted on a different system.

■ The job fails if the Vault Store group name is not specified.
■ This directive does not support multiple policy clients in the client list.

Manually backing up Enterprise Vault resources

Enterprise Vault backups can run automatically if you specify a time period within
an Enterprise Vault backup policy. However, there are instances when you want
to start a backup manually based on an existing Enterprise Vault backup policy.
You can initiate a manual Enterprise Vault backup from the NetBackup
Administration Console.
See “To run an Enterprise Vault backup manually” on page 58.

Note: User-directed backups are not supported.

To run an Enterprise Vault backup manually

1 Log onto the NetBackup server as Administrator.
2 Select, Start > Programs > Symantec NetBackup > NetBackup
Adminstration Console.
3 Expand Policies in the left pane of the NetBackup Administration Console.
Existing policies appear.
4 Select the policy that you want to run. The right pane displays the policy
configuration information for the policy that you select.
5 Right-click on the policy and select the Manual Backup option, or click the
Manual Backup icon on the toolbar at the top of the NetBackup Administration
Console.
 Performing backups of Enterprise Vault 59
Canceling an Enterprise Vault backup job from the Activity Monitor

6 Select the schedule and one or more of the clients to start the backup from the
Manual Backup dialog box.
7 Click OK to begin the backup.

Canceling an Enterprise Vault backup job from the

Activity Monitor
You can cancel an Enterprise Vault backup from the NetBackup Activity Monitor.
If you choose to cancel a backup job, you should understand that the following
applies:
■ When you choose to cancel an Enterprise Vault agent job, all child jobs are
canceled. The selected job is canceled along with any sibling, active or queued
job. If a parent job exists, it waits for all of the children jobs to get canceled and
then the status of the parent becomes canceled. The status of the sibling jobs
that completed before the cancel request does not change and you can use
their image for a restore.
■ If you choose to cancel a full backup that involves an Enterprise Vault SQL
database (such as a directory database), then you must make sure that you exit
that back up. Then you must make sure that you take a full backup before you
start the next cumulative backup.
To cancel an Enterprise Vault backup job from the Activity Monitor
1 Log on to the master server as administrator. Start the NetBackup
Administration Console.
2 Click Activity Monitor.
3 Select the first job of the backup that you want to cancel
Figure 5-1 shows a job that has been selected to be canceled.
4 Right-click on the selected job and select Cancel Job.
 Performing backups of Enterprise Vault 60
Canceling an Enterprise Vault backup job from the Activity Monitor

Figure 5-1 Job selection in the Activity Monitor for job cancelation
 Chapter 6
Performing restores of
Enterprise Vault
This chapter includes the following topics:

■ Important notes about Enterprise Vault data restore

■ Stopping the administrative services on Enterprise Vault servers

■ About the Backup, Archive, and Restore interface

■ Viewing backup data using the Microsoft SQL Server Management Studio

■ Restoring Enterprise Vault data

■ About the Enterprise Vault restore options on the General tab

■ About the Enterprise Vault Database Settings tab

■ Specifying the server, clients, and policy type for restores

■ About restoring Enterprise Vault file system data

■ Restoring an Enterprise Vault file system component

■ About restoring Enterprise Vault SQL databases

■ Restoring Enterprise Vault SQL database components

Important notes about Enterprise Vault data restore

The Backup, Archive, and Restore user interface is used to restore Enterprise Vault
data. You can restore any type of Enterprise Vault data from the Backup, Archive,
and Restore user interface whose backup was taken from Enterprise Vault agent
policy.
 Performing restores of Enterprise Vault 62
Important notes about Enterprise Vault data restore

Review the following before you begin an Enterprise Vault restore:

■ The destination client for Enterprise Vault file system data restore should have
the same version of Enterprise Vault installed as the client from where Enterprise
Vault was backed up.
From the Backup, Archive, and Restore interface, you can change the destination
client and policy type. Select File > Specify NetBackup Machine and Policy
Type and make the necessary adjustments to the options in this dialog box as
shown in the following image.

■ When you perform a disaster recovery of Enterprise Vault data, restore the
directory database first. After you successfully restore the directory database,
you can restore other Enterprise Vault components and partitions.
■ Symantec recommends that you restore the vault store database when you
attempt to restore an open partition. In addition, you should restore the open
partition when you attempt to restore the vault store database.
■ Symantec recommends that you restore individual components of Enterprise
Vault one at a time.
■ For Enterprise Vault 7.5 or later, you must stop all Enterprise Vault services on
Enterprise Vault servers when performing a restore.
See “Stopping the administrative services on Enterprise Vault servers”
on page 63.
When you restore Enterprise Vault data you select the backup images that are
displayed in the Backup, Archive, and Restore interface. These images are for
Enterprise Vault file system data or Enterprise Vault SQL databases.
See “About the Backup, Archive, and Restore interface” on page 63.
See “Restoring Enterprise Vault SQL database components” on page 78.
See “Restoring an Enterprise Vault file system component” on page 73.
 Performing restores of Enterprise Vault 63
Stopping the administrative services on Enterprise Vault servers

Stopping the administrative services on Enterprise

Vault servers
The following describes how to stop the Administrative services on Enterprise Vault
servers before you attempt a restore:
To stop the administrative services on Enterprise Vault servers
1 Click Start > Programs > Administrative Tools > Services
2 From the Services page, select and stop each Enterprise Vault service.

About the Backup, Archive, and Restore interface

The Backup, Archive, and Restore interface consists of three primary panes that
enable you to select the images that you want to restore. The three panes are the
NetBackup History pane, the All Folders pane, and the Contents pane. The
NetBackup History pane displays the backup images that are available for restore,
the type of backup that was performed, and the policy name. The All Folders pane
displays a hierarchal view of the items that are available to restore. This pane
updates after you select an image in the NetBackup History pane. The Contents
pane displays the file(s) that correspond to the selection that you make in the All
Folders pane.
In the NetBackup Administration Console, in the toolbar, select File > Backup,
Archive, and Restoreto open the Backup, Archive, and Restore interface. Click
the Select for Restore option to view the contents.
The interface also displays information about the backups that have been run. You
can then select the backup images that you want to restore. However, it can be
difficult to locate a particular restore set for the SQL images and the number of
associated images for each restore set. One reason is because the interface does
not show the database names. You would have to look at each image in the interface
and expand each one to see the database name. This method is cumbersome,
time consuming, and often confusing for the user.
The Backup, Archive, and Restore interface contains a search feature that enables
you to search for an object in the backup images to restore. To begin a search,
select some images from the History pane and click on the search (binocular) icon
in the interface. A Search Backups dialog box appears with the Start and End
dates updated to match the dates that you chose. Enter a keyword in a regular
expression format in the Search Folder field. For example, enter *All Partitions*
to search for images with "All Partitions" as an object name. You can also enter a
word or phrase in the Keyword Phrase field. After you enter the appropriate
information, click Search.
 Performing restores of Enterprise Vault 64
Viewing backup data using the Microsoft SQL Server Management Studio

If the images that you selected contain an object that matches the keyword you
entered, then the interface displays the content of that image.

Note: You can also begin a search using the Search for Items to Restore (binocular)
icon. When the Search Backups dialog box opens, enter a search folder, a keyword,
and a Start and an End date.

Viewing backup data using the Microsoft SQL Server

Management Studio
By using the Microsoft SQL Server Management Studio and a specific query,
you can view various SQL backup image information from the output of the query.
The output contains database names, the backup start and finish date, and the
backup type (FULL, CUMULATIVE, and DIFFERENTIAL). This query enables you
to easily determine the backups for a database and then use the BAR user interface
to select and restore those images.
Figure 6-1 shows a sample output of a backup set.

Figure 6-1 Sample output of a backup set

To view backup information using the Microsoft SQL Server Management Studio.
1 Open the Microsoft SQL Server Management Studio.
2 Click New Query.
 Performing restores of Enterprise Vault 65
Restoring Enterprise Vault data

3 Enter the following query

Select

CONVERT(CHAR(100), SERVERPROPERTY('Servername')) AS Server,

msdb.dbo.backupset.database_name,

msdb.dbo.backupset.backup_start_date,

msdb.dbo.backupset.backup_finish_date,

CASE msdb..backupset.type

WHEN 'D' THEN 'Database'

WHEN 'L' THEN 'Log'

WHEN 'I' THEN 'Differential'

END AS backup_type

FROM msdb.dbo.backupmediafamily

INNER JOIN msdb.dbo.backupset ON

msdb.dbo.backupmediafamily.media_set_id =
msdb.dbo.backupset.media_set_id

ORDER BY

msdb.dbo.backupset.database_name,

msdb.dbo.backupset.backup_start_date

4 Click Execute.

Restoring Enterprise Vault data

Enterprise Vault is a distributed application that can store archived data at different
locations. When you restore Enterprise Vault data, you can restore Enterprise Vault
file system data or Enterprise Vault SQL databases. Enterprise Vault file system
data consists of Enterprise Vault indexes, open partition, closed partitions, or ready
partitions. Examples of Enterprise Vault SQL database information are Enterprise
Vault directory database, a monitoring database, or a vault store database. The
following procedure describes how to restore Enterprise Vault data.
 Performing restores of Enterprise Vault 66
About the Enterprise Vault restore options on the General tab

To restore Enterprise Vault data

1 Open the Backup, Archive, and Restore interface and log on as Administrator.
2 Select File > Specify NetBackup Machines and Policy Type.
3 Select the Enterprise-Vault policy type in the Policy type for restores
drop-down list.
4 Click OK.NetBackup browses for Enterprise Vault backup images.
5 From the NetBackup History pane, select the image(s) that contain the objects
you want to restore.
6 In the All Folders pane, expand Enterprise Vault Resources.
7 Select the object(s) to restore.
8 Choose Actions > Restore.
9 In the Restore Marked Files dialog box, make selections on the two tabbed
pages depending on what you want to restore.
■ If you want to restore Enterprise Vault file system data, update the General
tab.
See “About the Enterprise Vault restore options on the General tab”
on page 66.
■ If you want to restore Enterprise Vault SQL database, update the Enterprise
Vault Database Settings tab.
See “About the Enterprise Vault Database Settings tab” on page 67.

10 Click Start Restore.

About the Enterprise Vault restore options on the

General tab
The General tab is used to specify options during a restore or a redirect operation
of Enterprise Vault File System (FS) components. You first select the components
that you want to restore from the Enterprise Vault restore user interface. You can
then restore these selections to the same location from where the backup was
performed, or to a different location that you designate.
Table 6-1 describes the restore options, including the restore destination options
on the General tab.
 Performing restores of Enterprise Vault 67
About the Enterprise Vault Database Settings tab

Table 6-1 Lists the restore options on the General tab

Option Description

Restore everything to its Restores the selected items to the same location from which they were backed up. This
original location option is the default option.

Restore everything to a This option is disabled.

different location

Restore individual folders Select this option to restore any selected Enterprise Vault file system data to different
and files to different locations.
locations
The items you mark for restore appear in the Restore individual folders and files to
different locations list box. When you select a folder for restore, that folder name appears
in the list box (not the individual files in that folder). To restore individual files to different
locations, select files individually.

When you double-click on the source list, you see that content already exists. You should
remove all of the existing content and then enter a physical path of a new destination in
the Enter New Destination dialog box. You can also use the browse feature to browse
for a new destination.
Note: If you type a new destination in the Destination field, you must enter a valid
physical path.

NetBackup browses the local computer where the Backup, Archive, and Restore interface
is running. NetBackup only browses the local computer, even if you chose to redirect a
restore to a different client.

You must provide or select a file name as the destination if you change the destination
location of the file. For folders, the destination name is used as the folder name.

See “About restoring Enterprise Vault file system data” on page 72.

Create virtual disks and This option is disabled.

redirect to them

Overwrite existing file Overwrites the existing files and folders. The default is not to overwrite.

Restore the file using a This option is disabled.

temporary file name

If the file exists, do not The default.

restore it

About the Enterprise Vault Database Settings tab

On Enterprise Vault Database Settings tab you can choose how you want to leave
the Enterprise Vault SQL database after a restore job completes. You have the
 Performing restores of Enterprise Vault 68
About the Enterprise Vault Database Settings tab

option to leave the database operational, non-operational, or in a read-only state

that enables you to still restore additional transaction logs. Also, you can perform
an alternate SQL restore, a Point in time (PIT) restore, or a consistency check of
the database after the restore completes.
Table 6-2 lists the restore options on the Enterprise Vault Database Setting tab.

Table 6-2 Enterprise Vault Database Setting tab options

Restore option Description

Restore completion After a restore completes, you can leave an SQL database in any of the following states:
state
■ Operational
■ Read-only
■ Non-operational
To bring the Enterprise Vault SQL database to the required Point in time (PIT) or end-of-log
(EOL), the SQL database restore consists of a set of restores. An example set of restores
consists of the following:

■ A FULL database restore

■ The last CUMMULATIVE (database differential) restore
■ One or more DIFFERENTIAL (transaction log) backups that were taken after the last
cumulative backup

In other scenarios, the set of restores would require a subset of restores, such as a FULL or
a FULL and cumulative restore. If the set contains incremental restores, the initial restores
should leave the database in a “Restore pending” state so future restores append to the
database. Thus, you should use the Leave database operational option only in the last
restore job of the restore set. Once the database is brought online, the user cannot make
any further cumulative or differential (database differential or transaction log) restores on that
database. If you want to perform any further restores, you must start from a FULL database
restore.
Note: Given a PIT or EOL, the NetBackup SQL Agent has the capacity to find the SQL
restore set (FULL, database differential, and transaction logs). However, the Enterprise Vault
agent does not have this capability; therefore, the user must find and sequence the SQL
restore set manually.
 Performing restores of Enterprise Vault 69
About the Enterprise Vault Database Settings tab

Table 6-2 Enterprise Vault Database Setting tab options (continued)

Restore option Description

Consistency check You can check the consistency of the database after restores are complete.
after restore To check the consistency of the database, select one of the following consistency checks
when you select the Leave database operational option:

■ Full check, excluding indexes

Select this option to exclude indexes from the consistency check. If indexes are not
checked, the consistency check runs significantly faster but is not as thorough. Only the
data pages and clustered index pages for each user table are included in the consistency
check. The consistency of the nonclustered index pages is not checked.
■ Full check, including indexes
Select this option to include indexes in the consistency check. Any errors are logged. This
option is selected by default.
■ Physical check only (SQL 2000 only)
Select this option to perform a low overhead check of the physical consistency of the SQL
Server 2000 database. This option only checks the following:
■ The integrity of the physical structure of the page and record headers
■ The consistency between the pages' object ID and index ID
■ The allocation structures
■ None
Select this option to ensure that no consistency check occurs after a restore.
Note: Any option other than None is effective only in the restore job that brings the
database to an operational state.

Point-in-time recovery To recover the Enterprise Vault SQL database to a PIT, select a restore set that includes the
immediate DIFFERENTIAL (transaction log) backup after the PIT. In addition, while restoring
this backup you must select the “PIT” option and specify the PIT.

You must ensure that you use the PIT option only with the last differential backup restore.
You must select the Leave database operational option in the user interface to enable you
to select the PIT option.

Redirected restore Select this option and specify the new <SQL INSTANCE\SQL database name > to restore
to an alternate client, alternate SQL instance, or alternate SQL database. You must do that
for each restore in the restore set. The destination SQL database should not be present. If
it is present, a chance of data loss in the destination database is possible.
Note: You can change the SQL INSTANCE name, however do not change the SQL database
name. If you change the SQL database name Enterprise Vault does not automatically
recognize the new name. If you chose to change the SQL database name then you must
also update your Enterprise Vault configuration.

Note: A redirected restore of an auditing database must be made to the same SQL instance
where the directory database resides.
 Performing restores of Enterprise Vault 70
Specifying the server, clients, and policy type for restores

Table 6-2 Enterprise Vault Database Setting tab options (continued)

Restore option Description

Take database offline Select this option to disconnect all the connections to the destination SQL database (including
Enterprise Vault connections) before it is restored. You should use this option only with the
full restore .

Specifying the server, clients, and policy type for

restores
To restore Enterprise Vault data, use the Backup, Archive, and Restore user
interface. You must specify the NetBackup server along with the source client and
the destination client to perform the restore operation.
A restore of Enterprise Vault data generally involves redirected restores. Similarly
to how SQL backups occur, Enterprise Vault backups are cataloged against the
Enterprise Vault server and should be restored to the SQL host. In addition, there
can be other Enterprise Vault components that are cataloged against an Enterprise
Vault server but the restore should happen to a different Enterprise Vault server.
How to interpret the destination client from the backup view is explained later in
this chapter. To perform redirected restores NetBackup requires additional steps
then those in this topic. refer to the NetBackup Administrator’s Guide, Volume I

Note: To browse the Enterprise Vault Administration Console for a destination client,
the Enterprise Vault services must be up and running. You should know the
destination client name before you start a restore because you must stop those
services on all Enterprise Vault servers for a restore.

To specify the server, source client, destination client, and policy type for a restore
operation
1 Log on as Administrator.
2 Open the Backup, Archive, and Restore user interface.
3 Click File > Select Files and Folders to Restore > from Normal Backup.
4 Click File > Specify NetBackup Machines and Policy Type.
5 In the Specify NetBackup Machines and Policy Type dialog box, select the
server that you want to use for restores from the Server to use for backups
and restores list.
6 From the Source client for restores list, select the source client. The source
client is the policy client in the backup policy from where the backup happened.
 Performing restores of Enterprise Vault 71
Specifying the server, clients, and policy type for restores

7 From the Destination client for restores list, select the client that you want.
The destination client is the name of the system where you want the images
to be restored. You can determine the name of the destination client from either
the NetBackup Backup, Archive, and Restore user interface or the Enterprise
Vault Administration Console.
You interpret the destination client based on the version of Enterprise Vault
and the data type that you want to restore. The following explains how to
determine the destination client of a file system or SQL data type on either
Enterprise Vault 7.5 or 8.0 and later.
■ Interpreting the destination client for Enterprise Vault 7.5
■ File system data type, such as an Index location or an open or a closed
partition
From the NetBackup Backup, Archive, and Restore user interface,
expand the selected image to see the hierarchy of the Enterprise Vault
resources so you can view the Enterprise Vault server. The destination
client is displayed within the parenthesis along side the Enterprise Vault
server. For example, a destination client named CLIENT ONE, is displayed
as EV server (CLIENT ONE) in the hierarchy.
■ SQL data type, such as directory, monitoring, or vault store databases
The database name contains the system name in a format similar to
System name\SQL instance\SQL DB name. For example, a vault store
database on CLIENT TWO, would appear as a Vault Store DB (CLIENT
TWO\SQLINST\database). The destination client name in this example
is CLIENT TWO.

■ Interpreting the destination client for Enterprise Vault 8.0 or later

■ File system data type in a local drive, such as an Index location or an
open, closed, or ready partition
The root path of the partition that you want to restore contains the system
name that you use as the destination client name. From the NetBackup
Backup, Archive, and Restore user interface, you can view the partition
or the index location that you want to restore. The root path of a partition
or index location is shown within parenthesis along side the partition or
the index location name. This root path uses the format, \\system
name\Drive$\partition name. For example, a destination client named
VMWIN-X64 for a closed partition named VS1 Ptn1 would appear as VS1
Ptn1(\\VMWIN-X64\Drive$\VS1 Ptn1).
■ File system data type in a UNC path, such as an Index location or an
open, closed, or ready partition
 Performing restores of Enterprise Vault 72
About restoring Enterprise Vault file system data

The UNC restore can use any Enterprise Vault server in an Enterprise
Vault site as the destination client. That is possible because the data is
automatically restored to its original location because the source path
is embedded in the file path. You must make sure that the Enterprise
Vault user name credentials for this Enterprise Vault server, has write
permissions for this UNC path. The user name credentials are specified
in the NetBackup client properties.
■ SQL data type, such as directory, monitoring, auditing, FSA Reporting,
fingerprint, or vault store databases
The database name contains the system name in a format similar to
System name\SQL instance\SQL DB name. For example, a vault store
database on CLIENT TWO, would appear as Vault Store DB (CLIENT
TWO\SQLINST\database). The destination client name in this example
is CLIENT TWO.

8 From the Policy type for restores list, click Enterprise-Vault.

9 Click OK.

About restoring Enterprise Vault file system data

An Enterprise Vault file system component can be categorized as an Enterprise
Vault index, an open partition, a closed partition, or a ready partition.
Review the following notes before you attempt to restore a file system component:
■ The destination client for an Enterprise Vault file system data restore should
have the same or higher version of Enterprise Vault installed as the client from
where Enterprise Vault was backed up.
■ The Backup, Archive, and Restore user interface does not prohibit you from
selecting more than one component to restore. However, selecting more than
one file system component for restore can result in a failed restore operation.
■ When you restore Enterprise Vault file system data from one backup image,
you can use any option in Restore destination choices field.
■ When you restore Enterprise Vault file system data that consists of multiple
images, the following applies:
■ You can restore data to the original location.
■ To restore data to an alternate location, you must use the Restore individual
folder and files option.

■ In the Alternate restore options dialog box, provide a physical path. However,
the user interface displays an Enterprise Vault logical path representation. You
 Performing restores of Enterprise Vault 73
Restoring an Enterprise Vault file system component

must manually update this path to reflect the correct physical path of the alternate
location.
■ In the Backup, Archive, and Restore user interface, you can select one or more
folders under the Index location; however you cannot select individual files inside
an index folder. In addition, if you deselect an index location, all of the files that
are contained within that location are also deselected.
■ When you restore an open partition, you should also restore the vault store
database if it is available.

Restoring an Enterprise Vault file system component

You can use the same procedure to restore an Enterprise Vault file system
component such as an index location, an open partition, a closed partition, or a
ready partition. When you restore an index location, you restore the index folders
that reside in the hierarchy of that location. When you restore an open partition,
you restore the selected physical store for the Enterprise Vault archives. An open
partition can be an NTFS directory or an NAS device share and only one open
partition can exist in a vault store. In addition, a vault store can contain one or more
closed partitions that you can select to restore.
Use any of the following methods to restore Enterprise Vault file system data:
■ Run the restore from the NetBackup master server.
■ Run the restore from the system that hosted the Enterprise Vault file system
data and also the NetBackup policy client for the Enterprise Vault file system
data backup images.
■ Run the restore from the system that hosted the Enterprise Vault file system
data. However, this system was not the NetBackup policy client for the Enterprise
Vault file system data backup images.
By default, a NetBackup client is not allowed to show the backup images where
the policy client for those images is some other NetBackup client. In this case,
you may have to add a No Restriction File on the NetBackup master server.
That allows this NetBackup client to show and restore the backup images of
Enterprise Vault file system data that were taken through another NetBackup
client.
See the NetBackup Administrator’s Guide, Volume I for more information about
the No Restriction File.
 Performing restores of Enterprise Vault 74
Restoring an Enterprise Vault file system component

To restore an Enterprise Vault component

1 Log on as administrator.
2 Stop the Enterprise Vault administrative services on all Enterprise Vault
systems.
See “Important notes about Enterprise Vault data restore” on page 61.
3 Open the Backup, Archive, and Restore interface.
4 Click File > Select Files and Folders to Restore > from Normal Backup.
5 In the Restore window, select the Enterprise-Vault policy type (click File >
Specify NetBackup Machines and Policy Type).
6 Click OK.
7 From the NetBackup History pane, select the image(s) that contain the objects
that you want to restore and restore them in the following sequence:
■ The full backup image
■ The last cumulative image
■ The series of differential images that were taken after the last cumulative
backup

8 In the All Folders pane, expand Enterprise Vault Resources.

9 Expand the Enterprise Vault file system components that you want to restore.
The following list provides examples of what you expand and select:
■ Expand Index Locations and select the Index folders that you want to
restore.
■ Expand EV Vault Store > All Partitions and select the open partition that
you want to restore.
■ Expand EV Vault Store > All Partitions and select the closed partition(s)
that you want to restore.
■ Expand EV Vault Store > All Partitions and select the ready partition(s)
that you want to restore.

10 Click Actions > Restore.

11 In the Enterprise Vault Restore dialog box, click the General tab and configure
the various settings for your restore.
12 Click Start Restore.
 Performing restores of Enterprise Vault 75
About restoring Enterprise Vault SQL databases

13 Repeat steps 7 through 12 for each image that you select to restore.
14 After the restore, return to the Enterprise Vault servers that manages the
restored Enterprise Vault file system data. Click Start > Programs >
Administrative Tools > Services and restart the Enterprise Vault services
on each of the Enterprise Vault servers.

About restoring Enterprise Vault SQL databases

You can categorize an Enterprise Vault SQL database component as one of the
following databases:
■ A directory database
■ A monitoring database
■ An FSA Reporting database
■ An auditing database
■ A fingerprint database
■ A .NDF datafile
■ A vault store database

Note: Restoring multiple Enterprise Vault images in one restore operation is not
supported in this release. Symantec recommends that you restore one backup
image at a time. Selecting multiple backup images in a single restore job may give
unpredictable results.

Review the following notes before you attempt to restore an Enterprise Vault SQL
database:
■ Restore full and incremental backups one at a time.
■ When you do a redirected restore, you must select the Redirected restore option
and specify the alternate SQL instance name and database name. (This
requirement applies to each restore in the restore set.) The SQL instance name
always contains the system name. (For default instances, the system name is
the instance name.)
■ The Enterprise Vault agent cannot restore data and log files (.MDF and .LDF
files) of an Enterprise Vault SQL database to a physical path that is different
from the original physical path. As a result, the Enterprise Vault SQL restore is
affected as follows:
 Performing restores of Enterprise Vault 76
About restoring Enterprise Vault SQL databases

■ The drive ( C:/ or D:/) used by these files at backup time is available at the
restore time (in the destination client).
■ In the redirected restore, if a new path (SQL instance or database name)
already exists and it is associated with some other physical files. The
database becomes associated with the new physical files after the restore
completes. The physical files of the old database become dangling files and
are no longer associated with a database.
■ In the redirected restore, if the physical files to be restored are present and
associated with some other database, manually take the database offline.
If you do not take the database offline, the restore cannot overwrite those
files.

About backup image restore sets

Backup images are displayed in the Backup, Archive, and Restore interface. These
images correspond to Enterprise Vault file system data or Enterprise Vault SQL
databases. The images that you select comprise a backup image restore set.
To perform an Enterprise Vault SQL database restore or a recovery with Point in
time (PIT), first determine the time to which you want to restore or recover the
database. Next, decide upon the group of backup images that need to be restored
in a sequence to restore or recover the database. This group of backup images is
called a backup image restore set. A backup image restore set consists of the
following images:

Note: Recovery is only possible with SQL differential (transaction log) backup
images.

■ Full backup image: A restore set starts with a full backup image.
■ Cumulative backup image: Add the last, cumulative backup image to the set.
Add this image if it occurred between when the full backup image was taken
and the time you decided to perform the restore or recovery.
■ Differential backup images: Add the differential backup images that occurred
between the last cumulative backup (or full backup if no cumulative backup
happened) and the time that you decided to perform the restore or recovery. If
you want to perform a recovery with PIT, then include the immediate differential
image after the PIT in the restore set.
The following example demonstrates how to determine a backup image restore set
in different use cases.
 Performing restores of Enterprise Vault 77
About restoring Enterprise Vault SQL databases

Figure 6-2 shows a variety of backup images that were taken and the time instance
that it occurred.

Figure 6-2 Backup images taken over time

Backup image restore set

Full Diff. 1 Diff. 2 Cumulative Diff. 3

T1 T2 T3 T4 T5 T6 T7 T8 T9 T10

Time instances (For restore or recovery)

Table 6-3 demonstrates which backup images you would select to comprise a
backup image restore set at any given time instance. Depending on the time you
want to restore or recover the database, determines which backup images you
must include in the backup image restore set.

Table 6-3 Understanding which back up images to select for a restore

Time instance The backup images that comprise the backup

image restore set

t1 Full backup

t2 Full + Differential 1 (PIT)

t3 Full + Differential 1

t4 Full + Differential 1 + Differential 2 (PIT)

t5 Full + Differential 1 + Differential 2

t6 Full + Differential 1 + Differential 2 + Differential 3 (PIT)

t7 Full + Cumulative

t8 Full + Cumulative + Differential 3 (PIT)

t9 Full + Cumulative + Differential 3

t10 Full + Cumulative + Differential 3 (SQL tail-log backup)

The following examples explain which backup images you must select in the Backup,
Archive, and Restore interface:
■ Example 1:
 Performing restores of Enterprise Vault 78
Restoring Enterprise Vault SQL database components

To restore an SQL database to time instance t3, your backup image restore set
must consist of the following backup images:
■ The full backup image with the options Take database offline and Leave
database Non-operational or Leave database Read-only enabled.
■ The first differential backup image with the option Leave database
operational enabled.

■ Example 2:
To recover an SQL database with PIT at time instance t8, your backup image
restore set must consist of the following backup images:
■ The full backup image with the options Take database offline and Leave
database Non-operational or Leave database Read-only enabled.
■ The last cumulative-backup image with the option Leave database
Non-operational or Leave database Read-only enabled.
■ The third differential backup image with the option Leave database
operational and Point-in-time recovery enabled.

■ Example 3:
To recover an SQL database at time instance t10 which is after the last
differential backup, you must use Microsoft's SQL tail-log mechanism. For more
information about performing a tail-log backup, visit Microsoft's Web site and
search for more information on this topic.
In this example the backup image restore set would include the following images:
■ The full backup image with the options Take database offline and Leave
database Non-operational or Leave database Read-only enabled.
■ The last cumulative-backup image with the option Leave database
Non-operational or Leave database Read-only enabled.
■ The third differential backup image with the option Leave database
operational and Point-in-time recovery enabled.
■ Perform a tail-log backup. See Microsoft's Web site for instructions on how
to perform this type of backup.

Restoring Enterprise Vault SQL database components

You can use the same procedure to restore the following Enterprise Vault SQL
database components:
■ An Enterprise Vault directory database
■ An Enterprise Vault monitoring database
 Performing restores of Enterprise Vault 79
Restoring Enterprise Vault SQL database components

■ An Enterprise Vault FSA Reporting database

■ An Enterprise Vault auditing database
■ An Enterprise Vault vault store database

Note: If you restore a vault store database, Symantec recommends that you
also restore the corresponding open partition if it is available.

■ An Enterprise Vault fingerprint database

You can restore an Enterprise Vault SQL database from any of the following
systems:
■ Run the restore from the NetBackup master server.
■ Run the restore from the system that hosted the Enterprise Vault SQL database
and also the policy host for the policy that was used to take the backup of this
SQL database.
■ Run the restore from the system that hosted the Enterprise Vault SQL database
and was not the NetBackup policy client for the Enterprise Vault SQL database
backup images.

Note: By default, a NetBackup client is not allowed to show the backup images
for which a policy client is some other NetBackup client. You may need to add
a No Restriction File on the NetBackup master server. That enables the
NetBackup client to show and restore the backup images of the Enterprise Vault
SQL database that were taken through some other NetBackup client.
See the NetBackup Administrator’s Guide, Volume I for more information about
the No Restriction File.

To restore Enterprise Vault SQL database components

1 Log on as administrator.
2 Stop the Enterprise Vault administrative services on all of the Enterprise Vault
systems.
See “Important notes about Enterprise Vault data restore” on page 61.
3 Open the Backup, Archive, and Restore interface.
4 Click File > Select Files and Folders to Restore > from Normal Backup.
5 In the Restore window, select the Enterprise-Vault policy type (choose File
> Specify NetBackup Machines and Policy Type).
 Performing restores of Enterprise Vault 80
Restoring Enterprise Vault SQL database components

6 Click OK.
7 In the NetBackup History pane, determine which backup images to restore.
See “About backup image restore sets” on page 76.
8 Select the backup images from the backup image restore set in the proper
sequence, then restore one image at a time. Start with the full backup image.
9 In the All Folders pane, expand Enterprise Vault Resources.
10 Select the folder(s) of the Enterprise Vault SQL components to restore. (For
example, you can restore the Enterprise Vault directory database, the Enterprise
Vault monitoring database, or the vault store database.)
11 Click Actions > Restore.
12 In the Enterprise Vault Restore dialog box, click the Database Settings tab.
13 Configure the Recovery completion state, consistency check, and other settings
for your restore.
14 Click Start Restore.
15 Repeat steps 8 through 14 for each image that you select to restore.
16 After the restore completes, start the Enterprise Vault services on all of the
Enterprise Vault systems. Select Start > Programs > Administrative Tools
> Services.
 Chapter 7
Disaster recovery
This chapter includes the following topics:

■ Disaster recovery requirements for Enterprise Vault server

■ About disaster recovery of an Enterprise Vault site

■ Recovering a directory database

■ Recovering an auditing database

■ Recovering an FSA Reporting database

■ Recovering a Monitoring database

■ Recovering index locations

■ Recovering a Enterprise Vault vault store group

■ Recovering a fingerprint database

■ Recovering a vault store database

■ Recovering vault store partition

■ Recovering Enterprise Vault partitions

■ Recovering an Enterprise Vault server

■ Recovering an Enterprise Vault server on a different system

Disaster recovery requirements for Enterprise Vault

server
Disaster recovery requirements include the following:
 Disaster recovery 82
About disaster recovery of an Enterprise Vault site

■ A copy of NetBackup for Windows with a license for the Enterprise Vault agent
that is added on the master server
■ The latest backup of the Enterprise Vault server that you want to recover
■ Any service packs that have been applied to the original installation
For additional information about Enterprise Vault disaster recovery requirements,
see the Enterprise Vault Administrator’s Guide on the Symantec support website.

About disaster recovery of an Enterprise Vault site

If a disaster occurs, the system should have ability to recover your Enterprise Vault
environment. This environment can consist of Enterprise Vault components, such
as a directory database, a monitoring database, vault store databases, and
Enterprise Vault index locations. The system should also have the ability to recover
an Enterprise Vault server on the same system or to another system.

Note: Unless otherwise stated, do not start any Enterprise Vault service until you
complete all the steps of a recovery procedure. If you start the Enterprise vault
service to browse the Enterprise vault configuration, stop the Enterprise vault service
before you move to the next step of recovery. If you chose to not run the Enterprise
Vault recovery tools to repair consistency after the restore is complete, a data loss
can occur. In addition, Symantec recommends that you run Enterprise Vault tools
with the guidance of Enterprise Vault Support.

When a disaster occurs, there is a logical order that you should use to recover your
Enterprise Vault environment. The following list provides a high-level summary of
the process you should follow to successfully recover your data:
■ First, identify the SQL server that hosted the directory database.
■ Install the operating system and any other required applications on the SQL
server that you identified and then begin to restore the directory database.
■ Restore the directory database.
See “Recovering a directory database” on page 83.
■ Install Enterprise Vault server on one of the systems and direct Enterprise Vault
to the appropriate directory database.
■ Finally, start the admin and the directory services and open the Enterprise Vault
Administration Console. With the Enterprise Vault Administration Console open,
determine which Enterprise Vault server and SQL server to use as the destination
client for other entities.
 Disaster recovery 83
Recovering a directory database

Note: If you use the Enterprise Vault Administration Console to browse for the
destination client, remember to stop the Enterprise Vault services before starting
a recovery. You must stop all Enterprise Vault services on all Enterprise Vault
servers before attempting a restore or recovery.

See “Recovering a Monitoring database” on page 85.

See “Recovering an auditing database” on page 83.
See “Recovering an FSA Reporting database” on page 84.
See “Recovering index locations” on page 85.
See “Recovering a Enterprise Vault vault store group” on page 86.
See “Recovering an Enterprise Vault server” on page 90.
See “Recovering an Enterprise Vault server on a different system” on page 92.

Recovering a directory database

Use the following procedure to recover a directory database in Enterprise Vault 7.5
and later.

Note: Before starting the recovery process, see the Recovery chapter, in the
Enterprise Vault Administrator’s Guide for Windows.

To recover a directory database

1 Start with the system that hosted the Enterprise Vault directory database.
2 Prepare this system for restore by installing the operating system and any other
required applications.
3 Install the SQL Server on this system if it is not installed on this system already.
4 Install the NetBackup client on this system.
5 Restore the Enterprise Vault directory database.
See “Restoring Enterprise Vault SQL database components” on page 78.

Recovering an auditing database

Use the following procedure to recover an auditing database in Enterprise Vault
8.0 or later.
 Disaster recovery 84
Recovering an FSA Reporting database

Note: Before starting the recovery process, see the Recovery chapter, in the
Enterprise Vault Administrator’s Guide for Windows.

To recover an auditing database

1 Start with the system that hosted the Enterprise Vault auditing database. This
server should be the same server that currently hosts the directory database.
The auditing database can only exist in the SQL instance that hosts the directory
database. It cannot exist in a separate SQL instance.
2 Prepare this system for restore by installing the operating system and any other
required applications.
3 Install the SQL Server on this system if it is not installed on this system already.
4 Install the NetBackup client on this system.
5 Restore the Enterprise Vault auditing database back to the SQL server where
the directory database resides.
See “Restoring Enterprise Vault SQL database components” on page 78.

Recovering an FSA Reporting database

Use the following procedure to recover an FSA Reporting database in Enterprise
Vault 8.0 or later.

Note: Before starting the recovery process, see the Recovery chapter, in the
Enterprise Vault Administrator’s Guide for Windows.

To recover an FSA Reporting database

1 Start with the system that hosted the Enterprise Vault FSA Reporting database.
2 Prepare this system for restore by installing the operating system and any other
required applications.
3 Install the SQL Server on this system if it is not installed on this system already.
4 Install the NetBackup client on this system.
5 Restore the Enterprise Vault FSA Reporting database.
See “Restoring Enterprise Vault SQL database components” on page 78.
 Disaster recovery 85
Recovering a Monitoring database

Recovering a Monitoring database

Use the following procedure to recover a Monitoring database in Enterprise Vault
7.5 or later.

Note: Before starting the recovery process, see the Recovery chapter, in the
Enterprise Vault Administrator’s Guide for Windows.

To recover a Monitoring database

1 Start with the system that hosted the Enterprise Vault Monitoring database.
2 Prepare this system for restore by installing the operating system and any other
required applications.
3 Install the SQL server on this system if it is not installed on this system already.
4 Install the NetBackup client on this system if it is not installed on this system
already.
5 Restore the Enterprise Vault Monitoring database.
See “Restoring Enterprise Vault SQL database components” on page 78.

Recovering index locations

The following procedure describes how to recover Index locations in Enterprise
Vault 7.5 or later.

Note: Symantec recommends that you run the Enterprise Vault tools to verify the
consistency of Enterprise Vault indexes and database. If inconsistency exists,
rebuild the Enterprise Vault indexes. In addition, Symantec recommends that you
run Enterprise Vault tools with the guidance of Enterprise Vault Support.

To recover Enterprise Vault Index locations

1 Start with the first Enterprise Vault server in the Enterprise Vault site.
2 Prepare this system for restore by installing the operating system and any other
required applications.
3 Install Enterprise Vault application on this system if it is not installed already.
 Disaster recovery 86
Recovering a Enterprise Vault vault store group

4 Configure the Enterprise Vault server to the Enterprise Vault directory database
in the Enterprise Vault configuration.
It may benefit you to know the Enterprise Vault topology on this Enterprise
Vault server when it is time to select the Enterprise Vault backup images.
5 Install the NetBackup client on this system if it is not installed already.
6 Restore the index location data for all index locations that was part of this
Enterprise Vault server.
See “Restoring an Enterprise Vault file system component” on page 73.
7 Repeat Step 1 through Step 6 for each Enterprise Vault server that was a part
of this Enterprise Vault site.

Recovering a Enterprise Vault vault store group

A Enterprise Vault vault store group consists of vault stores and fingerprint
databases. Use the following procedure to recover a vault store group in Enterprise
Vault 8.0 or later.
To restore a Enterprise Vault vault store group
1 Identify the vault stores in a vault store group. You can use the Vault
administration console to identify the vault stores.
2 Identify the fingerprint database for that vault store group.
3 Because a vault store group involves multiple Enterprise Vault servers, stop
the Enterprise Vault services on all required servers.
4 Restore the first vault store that is a part of this Enterprise Vault Store group.
Use the following steps to understand which are the components that you must
restore:
■ Restore the vault store database.
See “Recovering a vault store database” on page 88.
■ Restore all of the vault store partitions.
Restore the first vault store partition.
See “Recovering vault store partition” on page 89.
Repeat this step for all partitions in the vault store.

5 Repeat step 4 for all of the remaining vault stores, which are a part of this
Enterprise Vault Store group.
6 Restore the fingerprint database.
See “Recovering a fingerprint database” on page 87.
 Disaster recovery 87
Recovering a fingerprint database

7 After the restore is complete, run the Enterprise Vault recovery tools.
If you chose to not run the Enterprise Vault recovery tools to repair consistency
after the restore is complete, data loss can occur. In addition, Symantec
recommends that you run Enterprise Vault tools with the guidance of Enterprise
Vault Support.
8 Start the Enterprise Vault services on all Enterprise Vault servers.

Recovering a fingerprint database

To recover a fingerprint database, you must be aware of the following:
■ The destination client for the fingerprint database restores
■ The timestamp to perform a point-in-time recovery of the fingerprint database
Use the following procedure to recover a fingerprint database in Enterprise Vault
8.0 or later.
To recover the fingerprint database
1 Identify the name of vault store group whose fingerprint database needs to be
restored.
2 Identify the vault stores in the chosen vault store group. You can obtain this
information by browsing Vault Administration Console.
3 Identify the Enterprise Vault servers that are a part of the vault store group
whose fingerprint database you want to restore.
4 Install the operating system and any other required applications (including the
Enterprise Vault application) on the all Enterprise Vault servers within the vault
store group.
5 Stop the Enterprise Vault services that are running on the Enterprise Vault
servers that host the vault stores in a vault store group. The fingerprint database
to be restored is associated with that vault store group. The Enterprise Vault
server is seen as a Computer in the properties of a vault store in the Vault
Administration Console.
 Disaster recovery 88
Recovering a vault store database

6 Before restoring the fingerprint database, get the latest backup time of the
open, closed, and ready partitions, and the vault store databases that comprise
the vault store group of the fingerprint database you want to restore. (This
backup timestamp is referred to as the timestamp of the vault store backup.
This timestamp is the backup time of the images that were restored using the
Enterprise Vault agent.) All partitions and vault store database images may
not have same backup time. Therefore, you should use the most recent backup
time as the vault store backup timestamp and then start the restore of the
fingerprint database.
See “Restoring Enterprise Vault SQL database components” on page 78.
If there are multiple fingerprint databases, then you should repeat this step for
each fingerprint database.
7 Run the Enterprise Vault recovery tools to repair the consistency of the entire
vault store group. That helps to bring the partitions, the vault store database,
and the fingerprint database to a consistent state.

Note: Symantec recommends that you run Enterprise Vault tools with the
guidance of Enterprise Vault Support.

8 If there is no fingerprint database backup after a vault store backup timestamp,

restore all of the available fingerprint database backups from the last full backup
and any incremental backups. Run the Enterprise Vault recovery tools to recover
any missing entries of the fingerprint database. If you do not add the missing
entries, you can encounter a data loss if the items are expired or deleted from
Enterprise Vault archives.
9 Restart the services on the Enterprise Vault servers.

Recovering a vault store database

The following procedure describes how to recover a vault store database. Use the
following procedure to recover a vault store database in Enterprise Vault 7.5 or
later.
To restore a vault store database
1 Prepare the system that was used to host the vault store database for this vault
store. Install the operating system and any other required applications to prepare
the system.
2 Install the SQL Server on this system if it is not installed on this system already.
 Disaster recovery 89
Recovering vault store partition

3 Install the NetBackup client on this system if it is not installed on this system
already.
4 Restore the vault store database that is associated with this vault store.
See “Restoring Enterprise Vault SQL database components” on page 78.
5 Run the Enterprise Vault recovery tools to repair the consistency of the vault
store. This step helps to bring the partitions, the vault store databases to a
consistent state.
If you chose to not run the Enterprise Vault recovery tools to repair any
inconsistency, data loss can occur.
Symantec recommends that you run Enterprise Vault tools with the guidance
of Enterprise Vault Support.

Recovering vault store partition

The following procedure describes how to recover a vault store partition in Enterprise
Vault 7.5 or later. The following procedure is applicable for open, closed, and ready
partitions.
To recover a vault store partition
1 Prepare to restore the system that you used to host this vault store.
2 Install the operating system and any other required applications.
3 Install the Enterprise Vault application on this system if it is not installed already.
4 Configure the Enterprise Vault server to the Enterprise Vault directory database
in the Enterprise Vault configuration.
It may benefit you to know the Enterprise Vault topology on this Enterprise
Vault server when it is time to select the Enterprise Vault backup images.
5 Install the NetBackup client on this system if it is not installed already.
6 Restore the vault store partition data.
See “Restoring an Enterprise Vault file system component” on page 73.
7 Run the Enterprise Vault recovery tools to repair the consistency of the vault
store. This step helps to bring the partitions and the vault store databases to
a consistent state.
If you chose to not run the Enterprise Vault recovery tools to repair any
inconsistency, data loss can occur. Symantec recommends that you run
Enterprise Vault tools with the guidance of Enterprise Vault Support.
 Disaster recovery 90
Recovering Enterprise Vault partitions

Recovering Enterprise Vault partitions

The following procedure describes how to recover Enterprise Vault partitions within
an Enterprise Vault site.
To recover Enterprise Vault partitions
1 Start with the first Enterprise Vault server in the Enterprise Vault site.
2 Prepare this system for restore by installing the operating system and any other
required applications.
3 Install the Enterprise Vault application on this system if it is not installed already.
It may benefit you to know the Enterprise Vault topology on this Enterprise
Vault server when it is time to select the Enterprise Vault backup images. (This
application is not necessary for disaster recovery.)
4 Configure the Enterprise Vault server to the Enterprise Vault directory database
in the Enterprise Vault configuration.
5 Install the NetBackup client on this system if it is not installed already.
6 Restore the data for all of the Enterprise Vault partitions that are a part of this
Enterprise Vault server.
See “Restoring an Enterprise Vault file system component” on page 73.
7 Repeat Step 1 through Step 6 for each Enterprise Vault server that was a part
of this Enterprise Vault site.

Recovering an Enterprise Vault server

The following procedure describes how to recover an Enterprise Vault server. Use
the following procedure to recover an Enterprise Vault server in Enterprise Vault
7.5 or later.

Note: Symantec recommends that you run the Enterprise Vault tools to verify the
consistency of the Enterprise Vault indexes and database. If an inconsistency exists,
rebuild the Enterprise Vault indexes. In addition, Symantec recommends that you
run Enterprise Vault tools with the guidance of Enterprise Vault Support.
 Disaster recovery 91
Recovering an Enterprise Vault server

To recover an Enterprise Vault server

1 Install the operating system and any other required applications to prepare the
Enterprise Vault server for restore.
2 Install the Enterprise Vault application on this system if it is not installed already.
It may benefit you to know the Enterprise Vault topology on this Enterprise
Vault server when it is time to select the Enterprise Vault backup images.
3 Restore the Enterprise Vault directory database if this Enterprise Vault server
hosted the Enterprise Vault directory database.
See “Restoring Enterprise Vault SQL database components” on page 78.
4 Configure the Enterprise Vault server to the Enterprise Vault directory database
in the Enterprise Vault configuration.
5 Install the NetBackup client on this system if it is not installed already.
6 Restore the Enterprise Vault monitoring database if this Enterprise Vault server
hosted the Enterprise Vault monitoring database.
See “Restoring Enterprise Vault SQL database components” on page 78.
7 Restore the Enterprise Vault auditing database if this Enterprise Vault server
hosted the Enterprise Vault auditing database.
See “Recovering an auditing database” on page 83.
8 Restore the Enterprise Vault FSA Reporting database if this Enterprise Vault
server hosted the Enterprise Vault FSA Reporting database.
See “Recovering an FSA Reporting database” on page 84.
9 Restore the Enterprise Vault fingerprint database if the Enterprise Vault hosted
a vault store group.
See “Recovering a fingerprint database” on page 87.
10 Restore the first vault store that is a part of this Enterprise Vault server . Use
the following steps to understand which are the components that you must
restore:
■ Restore the vault store database.
See “Recovering a vault store database” on page 88.
■ Restore all of the vault store partitions.
Restore the first vault store partition.
See “Recovering vault store partition” on page 89.
Repeat this step for all partitions in the vault store.
■ Run the Enterprise Vault recovery tools to repair the consistency of the
vault store. That helps to bring the partitions, and the vault store database,
 Disaster recovery 92
Recovering an Enterprise Vault server on a different system

to a consistent state. Symantec recommends that you run Enterprise Vault

tools with the guidance of Enterprise Vault Support.

11 Repeat Step 10 for the remaining vault stores that are a part of this Enterprise
Vault server.
12 Restore the index location data for all index locations that were a part of this
Enterprise Vault server.
See “Restoring an Enterprise Vault file system component” on page 73.

Recovering an Enterprise Vault server on a different

system
The following procedure describes how to recover an Enterprise Vault server that
is located on a different system in Enterprise Vault 7.5 or later.
To recover an Enterprise Vault server on a different system
1 Prepare the Enterprise Vault server for restore by installing the operating system
and any other required applications.
2 Install Enterprise Vault application on this system if it is not installed already.
It may benefit you to know the Enterprise Vault topology on this Enterprise
Vault server when it is time to select the Enterprise Vault backup images.
3 Configure the Enterprise Vault server to the Enterprise Vault directory database
in the Enterprise Vault configuration.
4 Install the NetBackup client on this system if it is not installed already.
5 Restore the Enterprise Vault directory database (EV_DIR_DB) if this Enterprise
Vault server hosted the Enterprise Vault directory database.
See “Restoring Enterprise Vault SQL database components” on page 78.
6 Update the Enterprise Vault directory database for the new system.
You can update the Enterprise Vault directory database by running a query
that Enterprise Vault provides on the new system by using the SQL server
Management Studio. The query updates any information about the previous
Enterprise Vault server with the new Enterprise Vault server.
See the Symantec Enterprise Vault Administration Guide for more information
about this query.
7 Restore the Enterprise Vault monitoring database (EV_MONITORING_DB) if
this Enterprise Vault server hosted the Enterprise Vault monitoring database.
See “Restoring Enterprise Vault SQL database components” on page 78.
 Disaster recovery 93
Recovering an Enterprise Vault server on a different system

8 Restore the Enterprise Vault auditing database if this Enterprise Vault server
hosted the Enterprise Vault auditing database.
See “Recovering an auditing database” on page 83.
9 Restore the Enterprise Vault FSA Reporting database if this Enterprise Vault
server hosted the Enterprise Vault FSA Reporting database.
See “Recovering an FSA Reporting database” on page 84.
10 Restore the Enterprise Vault fingerprint database if the Enterprise Vault hosted
a vault store group.
See “Recovering a fingerprint database” on page 87.
11 Restore the first vault store that is a part of this Enterprise Vault server. Use
the following steps to understand which are the components that you must
restore:
■ Restore the vault store database.
See “Recovering a vault store database” on page 88.
■ Restore all of the vault store partitions.
Restore the first vault store partition.
See “Recovering vault store partition” on page 89.
Repeat this step for all partitions in the vault store.
■ Run the Enterprise Vault recovery tools to repair the consistency of the
vault store. That helps to bring the partitions, and the vault store database,
to a consistent state. Symantec recommends that you run Enterprise Vault
tools with the guidance of Enterprise Vault Support.

12 Repeat Step 11 for the remaining vault stores that are a part of this Enterprise
Vault server.
13 Restore the index location data for all index locations that were a part of this
Enterprise Vault server.
See “Restoring an Enterprise Vault file system component” on page 73.

Note: Symantec recommends that you run the Enterprise Vault tools to verify
the consistency of Enterprise Vault indexes and database. If an inconsistency
exists in Enterprise Vault Indexes rebuild them. In addition, Symantec
recommends that you run Enterprise Vault tools with the guidance of Enterprise
Vault Support.
 Chapter 8
Enterprise Vault Agent
support for EV 7.5, 8.0 and
later
This chapter includes the following topics:

■ Policy configuration for Enterprise Vault 8.0 and later versions

■ Notes about Enterprise Vault 10.0 backups

■ Excluding files from the exclude list

■ Directives for Enterprise Vault 7.5 policy creation

■ About planning backup schedules

■ About hosts for Enterprise Vault policies

■ About Enterprise Vault tools

■ About Enterprise Vault agent backups

■ About Enterprise Vault agent restores

■ Useful tips about Enterprise Vault agent

■ Enterprise Vault agent functionality and support for EV 7.5 and later
 Enterprise Vault Agent support for EV 7.5, 8.0 and later 95
Policy configuration for Enterprise Vault 8.0 and later versions

Policy configuration for Enterprise Vault 8.0 and later

versions
The following topics contain the information that pertains to policy creation for
Enterprise Vault 8.0 or later.
See “Open partition, vault store database, and fingerprint database consistencies”
on page 95.
See “Closed and ready partition consistencies” on page 95.
See “Index location consistencies” on page 96.
See “Directory database consistencies” on page 96.

Open partition, vault store database, and fingerprint database

consistencies
To ensure consistency when backing up a fingerprint database, you should add all
open partitions of the vault store group and the fingerprint database in the same
policy. By grouping these components into a single policy, you can ensure that the
specified Vault Stores remain in backup mode until all snapshots are taken or the
backup finishes. Configuring a policy in this way also means that the vault stores
spend less time in backup mode.
The following is an example of how you would configure a new policy that includes
a fingerprint database:
■ EV_OPEN_PARTITION=vs1
■ EV_OPEN_PARTITION=vs2
■ EV_OPEN_PARTITION=vs3
■ EV_FINGERPRINT_DB=vsg1
Where vsg1 is a vault store group and vs1, vs2, and vs3 are all the vault stores
under vsg1.

Closed and ready partition consistencies

The following points help you to maintain a consistency for the closed and the ready
partitions backup.
■ You should back up the closed partitions and the ready partitions of a Vault
Store in separate policies. In addition, these partitions do not need to be backed
up daily. You can schedule these backups to occur less frequently than a
directory database, for example.
 Enterprise Vault Agent support for EV 7.5, 8.0 and later 96
Notes about Enterprise Vault 10.0 backups

■ If the amount of data is small enough, you can combine the closed and the ready
partitions of multiple Vault Store’s in a single policy. However, if the amount of
data is large, Symantec recommends that you back up the closed and the ready
partitions in separate policies.

Index location consistencies

You should protect index locations in an Enterprise Vault site with a separate policy
to maintain consistency. In addition, it is recommended that you schedule a daily
backup of the index locations because the archival process creates indexes regularly.

Directory database consistencies

The following points help you to maintain the directory database consistency.
■ You should back up the directory database frequently. Symantec recommends
that you back up this database daily.
■ You can protect all of the site-level databases (directory, monitoring,
FSAReporting, and auditing databases) in a single policy.
■ With Enterprise Vault 8.0 or later, you cannot select the EV_DIR_DB directive
with the EV_INDEX_LOCATION= and the EV_OPEN_PARTITION= directives.
In addition, you should not schedule a directory database policy backup to run
at the same time as an index location backup policy or an open partition backup
policy.
■ Before you make any change in the Enterprise Vault configuration, Symantec
recommends that you back up the directory database first. Then after you change
the Enterprise Vault configuration, back up the directory database again. Next,
perform a full backup of the Enterprise Vault components that the configuration
changes affected.

Notes about Enterprise Vault 10.0 backups

In Enterprise Vault 10.0, before you configure the index locations and vault partitions
backup, there is a list of files that you must exclude from the exclude list. An exclude
list names the files and directories to be excluded from backups of the selected
Windows clients. The following sections identify the files that need to be excluded
for a sucessful backup.

Exclude file list for index locations

The following list specifies the files that need to be excluded from the exclude list
for index locations backup.
 Enterprise Vault Agent support for EV 7.5, 8.0 and later 97
Excluding files from the exclude list

■ crawler-fatal-error

■ crawler-read-only

■ crawler.log

■ crawler-service.pipe

■ indexer-fatal-error

■ indexer-read-only

■ indexer.log

■ indexer-service.pipe

Exclude file list for vault partitions

The following list specifies the files that need to be excluded from the exclude list
for vault partitions backup.
■ .ARCH

■ .lock

Note: File name must be enclosed with wild characters. For example, the file
*crawler-fatal-error* or *.ARCH*.

See “Excluding files from the exclude list” on page 97.

Excluding files from the exclude list

An exclude list names the files and directories to be excluded from backups of the
selected Windows clients.
For UNIX clients, use the bpgetconfig and bpsetconfig commands to gather and
modify the exclude list files from the /usr/openv/netbackup directory on each
client.
For more information, see the NetBackup Administrator's Guide, Volume 1.
To exclude files from the exclude list
1 In the NetBackup Administration Console, expand NetBackup Management
> Host Properties > Clients. Double-click on a client, the Client Properties
dialog box opens.
2 Under Exclude Lists, click Add. The Add to Exclude List dialog box opens.
 Enterprise Vault Agent support for EV 7.5, 8.0 and later 98
Directives for Enterprise Vault 7.5 policy creation

3 In the Policy field, select All Policies. The Policy field contains a list of all the
policies that contain the files and the directories that you want to exclude.
4 In the Schedule field, select All Schedules. The Schedules field contains of
a list of the schedules associated with the policies that you select to be excluded
from the backup.
5 In the Files/Directories field, enter the files or directories that need to be
excluded from the exclude list based on the selected policy and schedule.
6 Click Add to add the selected files to the exclude list.
7 Click Apply and then click OK.
See “Notes about Enterprise Vault 10.0 backups” on page 96.

Directives for Enterprise Vault 7.5 policy creation

This topic contains information about Enterprise Vault 7.5 directives. It also contains
suggestions about which directive you should use and when you should use it in a
policy.
Table 8-1 provides recommendations of when you should use the various Enterprise
Vault 7.5 directives.

Table 8-1 Understanding which directive to use and when

Backup selection Recommendations

EV_INDEX_LOCATION and Symantec recommends that you use these directives more
EV_OPEN_PARTITIONS frequently that the other directives. In fact, you should
schedule these directives to run daily backups. These
directives take the backup to a more granular level to
protect Enterprise Vault. These directives should be the
most preferred backup selections when you want to protect
large deployments of Enterprise Vault.

EV_CLOSED_PARTITIONS Closed partitions can be backed up by a policy that uses

the EV_SITE or EV_SERVER directives. However, if these
policies are not scheduled, then you can use the
EV_CLOSED_PARTITIONS directive in a policy to back
up the closed partitions. Closed partitions do not typically
change often, so you can schedule a backup with this
directive to occur less frequently.
 Enterprise Vault Agent support for EV 7.5, 8.0 and later 99
About planning backup schedules

Table 8-1 Understanding which directive to use and when (continued)

Backup selection Recommendations

EV_VAULT_STORE_DB and The EV_OPEN_PARTITIONS directive implicitly backs up

EV_VAULT_STORE_DB= the Vault Store database so you would not need to back
up the vault store separately. However, if Enterprise Vault
collection is enabled, then you should plan to use these
directives to back up the vault store database regularly. If
collection is not enabled, then you can plan to use these
directives before you do any maintenance on the SQL
server that hosts these databases. In addition, you should
also plan to back up the directory (EV_DIR_DB) and
monitoring (EV_MONITORING_DB) databases in the
maintenance case.

EV_VAULT_STORE and Using this directive means data that is not modified regularly
EV_VAULT_STORE= is backed up more frequently than it needs to be. Symantec
recommends that you use these directives when you want
to repair a particular Vault Store or multiple Vault Stores.

EV_SERVER Using this directive means data that is not modified regularly
is backed up more frequently than it needs to be. Symantec
recommends that you use this directive for planned
maintenance on an Enterprise Vault server.

EV_SITE Using this directive means data that is not modified regularly
is backed up more frequently than it needs to be. Symantec
recommends that you use this directive only for small
Enterprise Vault setups and if the backup window and
media usage is acceptable.

About planning backup schedules

This topic provides information to help you configure backup schedules. More
specifically, it helps you understand how frequently you should perform full,
incremental, and cumulative backups when backing up Enterprise Vault components.
In addition, this information reminds you that there are certain backups that you
should not schedule to run at the same time.
See “Configuration requirements for an Enterprise Vault backup policy” on page 34.
Symantec has the following recommendations when you plan your backup
schedules:
■ You should perform at least one weekly full backup and daily incremental
backups for all Enterprise Vault components. In addition, Symantec recommends
that you perform one or two cumulative backups each week. You can monitor
 Enterprise Vault Agent support for EV 7.5, 8.0 and later 100
About hosts for Enterprise Vault policies

the size of the incremental backups to help you decide how many cumulative
backups you should schedule. The greater the size of the incremental backups,
the greater the need to perform two cumulative backups.
■ As you determine the schedules of your backups, you should be careful that
you do not overlap certain backups. For example, do not allow a directory
database backup window to overlap with the backup window of an open partition
or index locations backup.

About hosts for Enterprise Vault policies

When you add a client to a policy the client must be an Enterprise Vault server. For
all Enterprise Vault 8.0 or later backup selection types, the recommended client
name is Enterprise Vault Site alias or Any Enterprise Vault server alias.
Table 8-2 shows the Enterprise Vault 7.5 client name recommendations for a policy
client.

Table 8-2 Enterprise Vault 7.5 client name recommendations

Backup selection Recommendation for Client name

EV_SITE Enterprise Vault Site alias

EV_SERVER Enterprise Vault Server alias

EV_DIR_DB Enterprise Vault Site alias or Enterprise Vault Server alias

EV_MON_DB Enterprise Vault Site alias or Enterprise Vault Server alias

Others Enterprise Vault Server alias

Note: For Enterprise Vault 8.0 the same client name is used across all of the policies
to protect an Enterprise Vault site.

For more information about Enterprise Vault site and server aliases, see the
Enterprise Vault Administrator's Guide.

About Enterprise Vault tools

Enterprise Vault provides a number of utilities to test and verify the Enterprise Vault
performance. One such utility is the Enterprise Vault Storage Verify and Repair
(EVSVR) tool. The EVSVR tool is a Windows command-line utility for Enterprise
Vault storage reporting and verification. The tool can report on, verify, and repair
the Enterprise Vault storage.
 Enterprise Vault Agent support for EV 7.5, 8.0 and later 101
About Enterprise Vault agent backups

NetBackup recommends that you use the EVSVR tool to check any inconsistency
after a successful restore of partitions, a vault store database, or a Fingerprint
database. This tool can also help you to repair these components.
The tool also verifies the consistency of information of a vault store and finger print
databases. This technology has been included in EV 9.0.4.
See the Enterprise Vault Administrator's Guide for more details about the tool.

About Enterprise Vault agent backups

Review the following information about the Enterprise Vault agent backups before
planning the SQL database backup:
When you attempt to back up an SQL database, Symantec recommends that you
run a full backup before any incremental backup. If you perform scheduled
incremental backups when no full backup exists the following occurs:
■ The first scheduled Cumulative incremental backup is a streamed-base backup
and is treated as a full backup . However, the Backup, Archive, and Restore
user interface displays the backup as a Cumulative backup. As a result, any
following scheduled Cumulative incremental backups are “cumulative” in nature.
■ The first scheduled Differential incremental backup is a streamed-base backup
and is treated as a full backup . However, the Backup, Archive, and Restore
user interface displays the backup as a Differential backup. As a result, any
following scheduled Differential incremental backups are “differential” in nature.
If a full backup for an Enterprise Vault SQL database fails, manually initiate a second
full backup and ensure that it finishes successfully before a Cumulative Incremental
schedule backup starts. If the full backup for an Enterprise Vault SQL database
fails, the following occurs:
■ Any Cumulative incremental backups that were run after the failure and before
the next, successful full backup cannot be restored. This issue only affects
Cumulative backups after a failed full backup . Differential incremental backups
are not affected, even after a failed full backup.
■ An attempt to restore these Cumulative Incremental backup images fails with a
status 5 error, and this failure can result in a data loss. The tar log file contains
the following message: SQL Error Description: This differential backup
cannot be restored because the database has not been restored to
the correct earlier state.

■ You can however, restore the data from the Differential backup images. You
must restore all of the Differential backup images after the restore of the last
full-backup image.
 Enterprise Vault Agent support for EV 7.5, 8.0 and later 102
About Enterprise Vault agent restores

To avoid this issue, Symantec recommends that you make sure the full backup
is successful before you begin a Cumulative incremental backup. Ensuring a
successful full backup before you attempt Cumulative backup guards against a
data loss scenario.
Finally, check whether you have the required privileges to create backups using
the Enterprise Vault agent.

Privileges for Enterprise Vault backup

You require certain privileges to create Enterprise Vault agent backups. The
privileges are :
■ SeBackupPrivilege
■ SeRestorePrivilege
■ SeSecurityPrivilege
■ SeTakeOwnershipPrivilege
■ SeDebugPrivilege
These privileges are required to create a backup. To assign these specific privileges
to the Enterprise Vault administrator account, you need to add them to the following
locations in the Local Security Policy. If Enterprise Vault is clustered, add these
privileges on all nodes of the cluster.
■ Backup files and directories = SeBackupPrivilege.
■ Restore files and directories = SeRestorePrivilege..
■ Manage auditing and security log = SeSecurityPrivilege
■ Take ownership of files or other objects = SeTakeOwnershipPrivilege.
■ Debug programs = SeDebugPrivilege.

About Enterprise Vault agent restores

Refer to the following points for information and tips about Enterprise Vault agent
restores:
■ Do not restore PSN files while restoring a partition.
■ A restore (or an alternate restore) of multiple SQL objects in a single restore job
is not supported.
To perform an alternate restore of Enterprise Vault SQL data, pick the SQL
object from a single backup image. Do not mix the SQL object selection from
 Enterprise Vault Agent support for EV 7.5, 8.0 and later 103
Useful tips about Enterprise Vault agent

one backup image with file system objects or other SQL objects from another
backup image.
■ A restore gets slow when you attempt to restore a large number of files or a
large amount of data. For better results, change the socket buffer size.
See “ Changing the socket buffer size for large restores” on page 103.

Changing the socket buffer size for large restores

When you attempt to restore a large number of files or a large amount of data, the
restore may run very slow. If you encounter this sort of behavior, you should change
the socket buffer size on the NetBackup media server and the NetBackup destination
client. The following procedures explain how to set this socket buffer size.
For more information about changing the socket buffer size, see the NetBackup
Tuning Guide.
To change the socket buffer size on a NetBackup media server
1 Go to <NetBackup Install Path>\Veritas\NetBackup.
2 Create a file with name NET_BUFFER_SZ.
3 Put a number in this file that is: 65536.
4 Save the file.
To change the socket buffer size on a NetBackup destination client
1 Go to the NetBackup master server and start the NetBackup Activity Monitor.
2 Select, Host Properties > Clients.
3 Open the Host Properties window for the NetBackup destination client.
4 Select, Windows Client > Client Settings.
5 Change the Communication buffer size to 64 kilobytes.

Useful tips about Enterprise Vault agent

Understand the following items for useful tips about the Enterprise Vault agent:
■ You should run an Enterprise Vault backup when there is no configuration
change happening for Enterprise Vault.
An Enterprise Vault configuration can change automatically like an Enterprise
Vault partition roll-over. That can change the state of some partitions (open to
closed and ready to open). As part of Enterprise Vault backup, NetBackup
queries Enterprise Vault for its configuration. That happens in the first job (known
as the discovery job) of the compound backup job.
 Enterprise Vault Agent support for EV 7.5, 8.0 and later 104
Enterprise Vault agent functionality and support for EV 7.5 and later

If an Enterprise Vault configuration change and NetBackup’s discovery job

happens at the same time then any one of the following can occur:
■ Fail with a status code 2
■ Partially succeed with a status code 1 (Some Enterprise Vault objects may
not be backed up.)
■ Success without any error (Some Enterprise Vault objects may not be backed
up.)

■ Across multiple Enterprise Vault sites, Enterprise Vault enables you to configure
multiple Enterprise Vault vault store groups or vault stores with the same name.
However, NetBackup does not support multiple vault store groups or multiple
vault store configurations with the same name across Enterprise Vault sites. In
addition, NetBackup does not support these types of configurations within the
same Enterprise Vault site. If you attempt this type of configuration using the
NetBackup Enterprise Vault agent, you can encounter unexpected behavior
from the agent that can cause a data loss.

Enterprise Vault agent functionality and support for

EV 7.5 and later
This topic contains the notes that are applicable to the functionality of the NetBackup
Enterprise Vault agent and how it supports Enterprise Vault 7.5 or later:
■ For this release, the Enterprise Vault agent does not support any Enterprise
Vault partitions that are based on a mapped drive. That applies to open and
closed partition components.
■ If an open partition is based on a mapped drive then there should not be any
backup selection that uses the EV_OPEN_PARTITIONS directive for the
Enterprise Vault server that contains that open partition.
■ If a closed partition is based on a mapped drive then there should not be
any backup selection that uses the EV_CLOSED_PARTITIONS directive
for the Enterprise Vault server that contains the closed partition.

■ For this release, Enterprise Vault agent does not support the Enterprise Vault
index locations that are based on a mapped drive. If any index location in an
Enterprise Vault site is based on a mapped drive then you should ensure that
no backup selection uses the EV_INDEX_LOCATION directive.
 Enterprise Vault Agent support for EV 7.5, 8.0 and later 105
Enterprise Vault agent functionality and support for EV 7.5 and later

Differential incremental backup taken after a restore fails for EV 7.5

and later versions
Run a full backup and perform a restore of the backup image. Then, run a differential
incremental backup, the backup fails with error 13.
The reason for the backup failure is that the NetBackup Enterprise Vault Agent’s
use of the Backup Exec SQL Agent code change (for DB backups) does not allow
incremental backups until a new full backup is complete after the restore. So when
a differential incremental backup is run, the backup is treated as a new database,
wherein you are required to first run a full backup and then the differential
incremental backup. A restore should not be done before the incremental backup.

Note: An incremental backup after a full restore was allowed in the earlier versions
of NetBackup. The failure of the incremental backup failure after a full restore has
been observed in the NetBackup 7.5.
 Chapter 9
Troubleshooting
This chapter includes the following topics:

■ About troubleshooting

■ About debug logging

■ How to enable debug logging

■ Setting the debug level

■ About status reports

■ About operational reports

■ About progress reports

■ About NetBackup status-related troubleshooting information

About troubleshooting
This chapter explains the processes and resources that can help you troubleshoot
the NetBackup Enterprise Vault agent. These resources include the debug logs
and status reports for NetBackup and for the database agent to help troubleshoot
the backup and restore operations. These reports are useful for finding the errors
that are associated with those applications.

About debug logging

The NetBackup master, media, and client software offer a comprehensive set of
debug logs for troubleshooting any problems that may occur during NetBackup
operations.
You can control the amount of information that is written to the debug logs.
 Troubleshooting 107
How to enable debug logging

See “To set the debug level” on page 108.

After you determine the cause of a problem, you can disable the debug logging by
removing the previously created debug logging directories.
For details on the contents of these debug logs, refer to the NetBackup
Troubleshooting Guide. For additional NetBackup master server logs, media server
logs, and client logs, see the NetBackup Backup, Archive, and Restore user interface
online Help and the NetBackup Administrator’s Guide, Volume I.

Note: When debug logging is enabled, the files can become large and can adversely
affect other backups that use the same files.

To create all debug logs, run the following batch file:

install_path\NetBackup\logs\mklogdir.bat

How to enable debug logging

To enable debug logging for standard backup operations, you need to create
directories on the client system. The following tables give information about the
type of directories that are required.
Table 9-1 lists the directories to create to capture various backup, restore, and
snapshot data.
Table 9-2 lists the Windows event logs to create on the NetBackup media server.
Table 9-3 lists the Windows event logs to create on the NetBackup master server.

Table 9-1 List of the directories to create to capture various backup, restore,
and snapshot data

Directories to create Data logged

install_path\Netbackup\logs\bpbkar all backups

install_path\Netbackup\logs\tar all restores

install_path\Netbackup\logs\bpresolver Enterprise Vault configuration discovery,

Enterprise Vault [un]quiescence

install_path\NetBackup\logs\bpfis Snapshot information

C:\Program Files\Common Files\Symantec See the VxFI Administrator's Guide on the

Shared\VxFI\4\Logs Symantec Support Web site.
 Troubleshooting 108
Setting the debug level

Table 9-1 List of the directories to create to capture various backup, restore,
and snapshot data (continued)

Directories to create Data logged

install_path\NetBackup\logs\nbwin Backup, Archive, and Restore user interface

information

install_path\NetBackup\logs\AltPath Alternate restore information

Table 9-2 Lists the directories to create to capture various backup, restore,
and snapshot data on the NetBackup media server

Directories to create Enterprise Vault operation information

install_path\Netbackup\logs\bpbrm (Windows) Back up and Restore Manager

usr/openv/netbackup/logs/bpbrm(UNIX) Back up and Restore Manager

Table 9-3 Lists the VxUL logs for NetBackup Policy Execution Manager and
NetBackup Job Manager

Directories to create Enterprise Vault operation information

install_path\Netbackup\logs (Windows) NetBackup Job Manager

usr/openv/netbackup/logs(UNIX) NetBackup Policy Execution Manager

Refer to the "Unified logging" topic in the NetBackup Troubleshooting

Guide.

After you create these directories all debug logging information is placed in the
separate files that are created on a date basis.

Setting the debug level

You can control the amount of information that is written to the debug logs by
changing the General debug level. The higher the value, the more information is
logged. For most operations, the default value of 0 is sufficient. However, technical
support may ask you to change the value to a higher level while a problem is
analyzed. The following procedure helps you to change the debug level.
To set the debug level
1 Click Start > Programs > Symantec NetBackup > Backup, Archive, and
Restore.
2 Click File > NetBackup Client Properties.
 Troubleshooting 109
About status reports

3 Click the Troubleshooting tab. By default, the Debug Levels settings are
zero.
4 From the General Debug Level drop-down list, set the debug level as required.
5 Click OK to save your changes.

About status reports

NetBackup provides a variety of status reports to verify the completion of backup
and restore operations. In addition, users and the administrator can set up additional
reports if a site requires them.

About operational reports

The administrator has access to operational progress reports through the NetBackup
Administration Console.
You can generate the following reports for a specific time frame, client, or master
server:
■ Status of Backups
■ Client Backups
■ Problems
■ All Log Entries
■ Media Lists
■ Media Contents
■ Images on Media
■ Media Logs
■ Media Summary
■ Media Written
Refer to NetBackup Administrator’s Guide, Volume I for details.

About progress reports

Progress reports on the client allow easy monitoring of user operations.
Administrators can monitor operations and detect any problems that occur for any
restore operation. To view the status of an operation, select File > Status, click the
task for which you want to check the progress, and click Refresh.
 Troubleshooting 110
About NetBackup status-related troubleshooting information

When the requested operation's successfully completed message appears, the

NetBackup operation is finished. (See the NetBackup Backup, Archive, and Restore
Getting Started Guide for further information on the progress report and the
meanings of the messages.)

About NetBackup status-related troubleshooting

information
This section describes the status codes that pertain directly to the Enterprise Vault
agent.
See “NetBackup status code 2” on page 110.
See “NetBackup status code 13” on page 111.
See “NetBackup status code 39” on page 111.
See “NetBackup status code 59” on page 112.
See “NetBackup status code 69” on page 112.
See “NetBackup status code 156” on page 113.
See “NetBackup status code 1800” on page 115.

NetBackup status code 2

■ Verify if the Enterprise Vault services are running on the related Enterprise Vault
servers.
Enterprise Vault services could be stopped automatically if any disk volume in
the system is full. In addition, the Enterprise Vault services could stop if the
client is also a media server and if a disk storage unit is full. In this situation,
you would start the Enterprise Vault services and re-run the backup.
■ Verify whether the Enterprise Vault user name credentials that are given in the
client host properties are correct or not.
■ Ensure that MSXML is installed.
If MSXML 6 is not installed, the client's bpresolver log contains the following
error message:
registry key for MSXML6 not found. Seems that MSXML6 is not
installed...Exiting
You should install MSXML 6 and run the backup again.
■ Look at the Event Viewer of the policy client and related Enterprise Vault servers.
■ For Enterprise Vault 8.0, quiescence can fail if the Enterprise Vault component
(Vault store or Index location) or its parent component (such as, vault store
 Troubleshooting 111
About NetBackup status-related troubleshooting information

group or site) is already quiesced. The backups fail with a status 2. You should
clear the backup mode and attempt to run the backup again.
■ A backup can fail with a status 2 if the backup runs within a few minutes from
when an Enterprise Vault directory database was restored. You should browse
the Enterprise Vault configuration from Vault Administration Console and attempt
to run the backup again.

NetBackup status code 13

Explanation: file read failed
After a NetBackup installation, it is possible for the first EV-SQL backup policy to
fail with a status 13 error. If an EV-SQL backup fails with a status 13, do the
following:
■ Make sure that the SQL version that is installed is at least SQL 2005 SP2 or
greater.
■ Create the following registry DWORD value in the particular SQL client.

HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\NetBackup\BEDS\Engine\NTFS\FsUseAsyncIo

■ Set the registry DWORD value to 1.

If this registry DWORD value already exists and the value is set to something
other than 1, change the value to 1.

NetBackup status code 39

Explanation: WSFC clustered Enterprise Vault database backup is not accepted
in NetBackup.
You must configure NetBackup Enterprise Vault Agent to protect the Enterprise
Vault databases that are hosted by a WSFC clustered Microsoft SQL Server . You
need to configure the host name. Add the name of the Virtual SQL server as the
client name for each server node.
To add virtual SQL server name for each cluster node
1 Select Start > Symantec NetBackup > Backup, Archive, and Restore.
2 From the File menu, select NetBackup Properties. The NetBackup Client
Properties dialog box is displayed.
3 Enter the Virtual SQL server name as the client name in the Client name text
box.
4 A warning is displayed, click OK.
5 Click OK to exit the NetBackup Client Properties dialog box.
 Troubleshooting 112
About NetBackup status-related troubleshooting information

After you add the virtual SQL server name for each cluster node, configure the
cluster nodes and the virtual SQL server for Enterprise Vault.
To configure cluster nodes and virtual SQL server for Enterprise Vault
1 On the NetBackup Administration Console , expand Host Properties.
2 From the Actions menu, select Configure Client.
3 Browse and select the required computer and click OK.
4 Click OK to exit the Choose Client dialog box.
5 From the Host Properties list, select Clients. The available clients are displayed.
6 Right-click the required client and select Properties. The Client Properties
dialog box is displayed.
For each node and cluster, configure the log on account to be the Enterprise
Vault Admin user.

NetBackup status code 59

Explanation: access to the client was not allowed
If you have multiple NetBackup media servers, you should specify all these media
servers in the client. You can specify them during the client configuration or from
the host properties of the client. If the client is also a media server, you must explicitly
add it as media server.
If you encounter error, check whether the names of all of the media servers among
the Enterprise Vault servers are specified in the client configuration. You can obtain
the media server name from the job details page in Activity Monitor, of the NetBackup
Administration Console.

NetBackup status code 69

Explanation: invalid directives within the same policy
If a policy contains the directives that cannot be specified together in the same
policy then the policy creation and modification fails with a status code 69.
Recommended action: From the backup selection remove any one of the directive
that cannot be specified together.
See “About Enterprise Vault directives and what data they back up” on page 51.
 Troubleshooting 113
About NetBackup status-related troubleshooting information

NetBackup status code 156

NetBackup status code 156 is displayed when a snapshot fails. The
VSS_E_BAD_STATE and VSS_E_INSUFFICIENT_STORAGE error messages are
displayed.
The VSS_E_BAD_STATE message is displayed when the VSS writer is in a bad state,
as in if it is not stable. Reset the VSS state to fix this error.
The VSS_E_INSUFFICIENT_STORAGE message is displayed when there is insufficient
space on the drive to create snapshots. Pre-configure a shadow storage area on
a drive to fix this issue.

About the VSS_E_BAD_STATE snapshot error

Explanation: A snapshot job has failed with an error VSS_E_BAD_STATE error.
The Enterprise Vault agent can cause a snapshot job to fail with a status code 156
error. This status code indicates that a snapshot job has failed with an error
VSS_E_BAD_STATE and if it is not corrected, subsequent snapshot jobs fail.

If the VSS_E_BAD_STATE error occurs a message similar to the following appears in

the bpfis log file:
onlfi_vfms_logf: snapshot services: vss:
"IVssBackupComponents::DoSnapshotSet" failed with error
"VSS_E_BAD_STATE:(error value=0x80042301)" while trying to commit
snapshot set {AF8C691F-4111-46B2-A538-DE7F2670915A}

Perform the following to reset the Microsoft Volume Shadow Copy Service (VSS)
writer states and to ensure that future snapshot jobs are successful.
To reset the Microsoft Volume Shadow Copy Service (VSS) writer states
1 Run services.msc.
2 Ensure that the MS Software Shadow Copy Provider service's Startup type
is set to Manual.
3 Ensure that the Volume Shadow Copy service's Startup type is set to
Manual.
4 Run cmd.exe.
5 From the command line, run vssadmin list writers.
This command shows you the state of the VSS writers. If any of them are in a
bad state (a state other than Stable) then you must manually reset the writer's
state.
 Troubleshooting 114
About NetBackup status-related troubleshooting information

6 Reset the VSS writer states by running the following commands from the
command line:
net stop swprv

cd %SystemRoot%\system32

regsvr32 ole32.dll

net stop vss

regsvr32 oleaut32.dll

regsvr32 vss_ps.dll

vssvc /Register

regsvr32 /I swprv.dll

regsvr32 /I eventcls.dll

regsvr32 es.dll

regsvr32 stdprov.dll

regsvr32 msxml.dll

regsvr32 msxml2.dll

regsvr32 msxml3.dll

regsvr32 msxml6.dll

net start "COM + Event System"

Note: Verify that the msxml6.dll or msxml6r.dll files are in the system32
directory. If they are not present in the directory, then run the Windows update
to get the .dll files. Finally, run the regsvr32 command again for these DLLs
after you have verified that they are in your system32 directory.

7 If you are on a Windows 2003 system, run the command, regsvr32 vssui.dll
from the command line. If your computer is not running Windows 2003, then
you can skip this step.
8 Restart your computer.
After you restart the computer you should run the following commands:
■ C:\> vssadmin list writers

■ To make sure that all VSS writers are in stable state.

■ C:\> vssadmin list shadows
 Troubleshooting 115
About NetBackup status-related troubleshooting information

The result of this command should show no existing shadow copies.

About the VSS_E_INSUFFICIENT_STORAGE snapshot error

During a snapshot, if VSS finds that no shadow storage area is configured for the
requested drive it attempts to create a storage area. An attempt is made to create
the shadow storage area on the same drive first. For example, if the D:\ drive is
the requested drive, it attempts to create the shadow storage area on the D:\ drive.
If it cannot create a shadow storage area on the requested drive, it tries to create
a shadow storage area on some other drive.
If there is not enough room on the selected drive where the storage area is created,
the snapshot fails with a VSS_E_INSUFFICIENT_STORAGE error.
Preconfigure a shadow storage area on a drive to avoid this issue. However, if that
storage area is not large enough it can cause the snapshot to fail with the same
error.
Another way to resolve this issue is to remove any stale snapshots that are present
on the drive.
For more information about Microsoft's VSS, refer to the Microsoft Web site. You
can use the error names as keywords when searching the Microsoft Web site.

NetBackup status code 1800

Explanation: invalid client list
For Enterprise Vault-type policies, please verify that multiple clients are not added
to the list of clients if you specify any of the following Enterprise Vault 8.0 directives
in the backup selection:
■ EV_INDEX_LOCATION=
■ EV_VAULT_STORE_DB=
■ EV_OPEN_PARTITION=
■ EV_CLOSED_PARTITIONS=
■ EV_FINGERPRINT_DB=
■ EV_READY_PARTITIONS=
Specify only one client in the policy or from backup selection remove the directive
that does not support multiple client.
See “About Enterprise Vault directives and what data they back up” on page 51.
 Troubleshooting 116
About NetBackup status-related troubleshooting information

The NetBackup Enterprise Vault Agent portal is a good place for more information
about the NetBackup Enterprise Vault Agents. See the following URL for more
information.
http://www.symantec.com/business/support/index?page=content&id=TECH126523
 Appendix A
NetBackup Enterprise Vault
Migrator
This appendix includes the following topics:

■ About the Enterprise Vault Migrator

■ About configuring a backup policy for migration

■ About configuring Enterprise Vault for collection and migration

■ About NetBackup Enterprise Vault migrator registration

■ Register NetBackup Enterprise Vault migrator

■ Testing the Enterprise Vault migrator configuration

■ Setting the recommended DCOM settings

■ Restoring Enterprise Vault migrated data from NetBackup

■ Troubleshooting the Enterprise Vault migrator

About the Enterprise Vault Migrator

As the amount of data that companies store continues to grow, they must find ways
to scale their storage environments to accomodate the growth. More importantly,
companies continue to scrutinize how their data is managed and retained in the
most cost-effective ways as possible.
Enterprise Vault migrator enables you to automatically migrate data from primary
disk storage locations to more cost-effective secondary disk storage locations. You
can now define automatic, policy-based migration strategies to move archived data
from Enterprise Vault-managed disks to NetBackup-managed media types.
 NetBackup Enterprise Vault Migrator 118
About configuring a backup policy for migration

When you use NetBackup with Enterprise Vault, archived items from Enterprise
Vault can be automatically stored and retrieved on the storage devices that
NetBackup manages. All archived items are first stored within a vault store partition
within Enterprise Vault. After Enterprise Vault archives the item, a collection process
is run and that result it is placed into a CAB file. Once the CAB file is created, it is
now ready to be migrated from Enterprise Vault to NetBackup using a migration
process. The Enterprise Vault migration process calls the NetBackup migration
process, which starts a backup of the CAB files by a NetBackup policy. Once the
backup is complete, Enterprise Vault truncates the vault store partition copy of the
CAB file. That reduces the Enterprise Vault disk storage space and leverages the
investments that were made in the NetBackup infrastructure.
During the NetBackup migration process multiple copies can be made using inline
tape copies. Disk storage units (DSUs) and disk storage staging units (DSUs) are
also supported for the NetBackup-controlled migrations that are direct to disk.
However, Symantec recommends that you keep traditional backups separate from
Enterprise Vault data because the retention requirements are likely to be very
different.

About configuring a backup policy for migration

You must create a NetBackup backup policy through which the Enterprise Vault
migration can take place. The following procedure describes how to create the
backup policy.
To create a NetBackup backup policy for an Enterprise Vault migration
1 Log on to the master server as administrator. Start the NetBackup
Administration Console .
2 If your site has more than one master server, select the one where you want
to add the policy.
3 Add a new policy by making the appropriate selection:
■ In the left pane, right-click Policies. Select New Policy (Windows interface).
■ In the left pane, click Policies. In the All Policies pane, right-click the
master server and click New Policy (Java interface).
 NetBackup Enterprise Vault Migrator 119
About configuring a backup policy for migration

4 In the Add a New Policy dialog box, in the Policy name field, type a unique
name for the new policy.
You can specify any name that you want. However, make a note of this name
because you may use it again when you configure Enterprise Vault in a later
step.

5 Uncheck the Use Backup Policy Configuration Wizard check box.

By default, this option is checked. When this check box is checked, the Backup
Policy Configuration wizard appears and guides you through the backup
policy creation process. To manually create a new policy, uncheck this check
box.
6 Click OK.
7 On the Attribute tab of the Add a New Policy dialog box, select the DataStore
policy type from the Policy type drop-down list.
 NetBackup Enterprise Vault Migrator 120
About configuring a backup policy for migration

8 Complete the entries on the Attributes tab.

9 Continue by creating a schedule for the policy with the following attributes:
■ Enter the name of the schedule. The name must be EV_Default_Schedule.
The name of the schedule is not configurable and is expected to be
EV_Default_Schedule.

■ Set the type of backup to Application Backup.

■ Set the retention period to infinity (level 9).
When you specify the retention level as infinity (level 9), you allow
Enterprise Vault to have full control on the life cycle of migrated data. When
Enterprise Vault wants to delete a migrated file, NetBackup is explicitly
notified to delete it.
 NetBackup Enterprise Vault Migrator 121
About configuring a backup policy for migration

10 Specify backup window of schedule. Click the Start Window tab to define the
period of time during which the backup starts and ends.
The schedules should be set to allow backups and restores to happen at any
time. The Vault Store Partition configuration controls the Enterprise Vault
migration (backup) times.

11 Click OK.
 NetBackup Enterprise Vault Migrator 122
About configuring a backup policy for migration

12 Specify a NetBackup client for the policy. In the Policy dialog box, click the
Clients tab.
You should use the name of the Enterprise Vault server whose data is to be
migrated in the NetBackup client for the policy.
To access the Policy dialog box, double-click the policy name in the client list
in the NetBackup Administration Console.

13 Click OK.
You do not need to specific policy directives because the file names are passed
automatically between Enterprise Vault and NetBackup.
NetBackup administrators may find the following notes helpful when they configure
a NetBackup policy for the Enterprise Vault migrator:
■ You should take additional tape drives and storage slots into consideration when
you use the NetBackup migrator feature to store Enterprise Vault data.
■ If tapes are removed from the library, timeouts can occur and you may not be
able to automatically retrieve your data.
■ Timeouts can occur if all tape drives are in use when an Enterprise Vault user
or application accesses the data that resides in a library.
 NetBackup Enterprise Vault Migrator 123
About configuring Enterprise Vault for collection and migration

■ Timeouts can occur if a migration occurs (writing to the tape) while data on the
same tape is accessed for a retrieval.

About configuring Enterprise Vault for collection and

migration
You must configure every Enterprise Vault partition, whose data is to be migrated,
for collection and migration. The following procedure explains how to configure
Enterprise Vault for collection and migration.
To configure Enterprise Vault for collection and migration
1 Specify the collection criteria. From the Enterprise Vault user interface, select
the Collections tab within the Vault Store Partition Properties dialog box.
Define the schedule for when you want the collections to run by setting the
attributes on this tabbed page. Symantec recommends that you configure quiet
times when archiving and backups are not scheduled.
The collection process enables you to specify how old the DVS files need to
be before they are collected. A typical setting is 30, 60, or more days after a
DVS file has been archived before it is collected into a CAB file.
2 Specify the migration criteria. Select the Migration tab within the Vault Store
Partition Properties dialog box. Set the following attributes on this tabbed
page:
■ Select the Migrate files check box.
■ Specify the age after which the collected files become eligible for migration.
■ Specify the Remove collection files from primary storage settings.
This value sets the amount of time the ARCHCAB files stay in the Vault Storage
Partition after the collection is copied to tertiary storage.

3 Configure the migration properties. Select the Advanced tab within the Vault
Store Partition Properties dialog box. Set the following attributes on this
tabbed page:
■ NBU policy
The name of the NetBackup policy through which migration is expected to
take place.
■ NBU server
The name of the NetBackup master server.
■ You can modify the default values of the other settings if you deem it is
necessary.
 NetBackup Enterprise Vault Migrator 124
About NetBackup Enterprise Vault migrator registration

About NetBackup Enterprise Vault migrator

registration
The NetBackup Enterprise Vault migrator is a COM server that is shipped with the
NetBackup 7.1 or later versions. In addition, the NetBackup Enterprise Vault migrator
also ships with all Enterprise Vault releases before 7.1, including Enterprise Vault
8.0 SP2 or later. However, from the Enterprise Vault 8.0 SP3 release, the NetBackup
Enterprise Vault migrator ships only with NetBackup.
When NetBackup 7.6 is installed, there is a possibility that the NetBackup Enterprise
Vault Migrator gets installed twice in some customer's configuration. The migratory
can get installed during NetBackup 7.6 installation and also during the Enterprise
Vault installation (version EV 8 SP2 or an earlier version).
The following list describes the different scenarios that can arise depending on
whether NetBackup is installed before Enterprise Vault or vice versa:
■ NetBackup 7.1 or later is installed after Enterprise Vault (8.0 SP2 or an earlier
version).
In this scenario, Enterprise Vault is already installed and a version of the
NetBackup Enterprise Vault migrator was installed with it. When the NetBackup
installation starts, the NetBackup 7.1 or later version of the Enterprise Vault
migrator is installed. When that happens Enterprise Vault uses the NetBackup
Enterprise Vault migrator that is installed with NetBackup 7.1 or later. You do
not need to do anything to register the migrator; it is done automatically.
■ Enterprise Vault (8.0 SP2 or earlier releases) is installed after NetBackup 7.1.
In this scenario, the NetBackup 7.1 or later version of the NetBackup Enterprise
Vault migrator was installed when NetBackup 7.1 or later was installed. When
Enterprise Vault is installed, an earlier version of the Enterprise Vault migrator
is installed and registered. This version of the migrator is not as new as the
version that is installed with NetBackup 7.1 and later. This version is also not
the appropriate version for Enterprise Vault to use. Again, it is important that
Enterprise Vault use the migrator that NetBackup 7.1 or later is registered with.
You should ensure that Enterprise Vault uses the Enterprise Vault migrator that
was installed with NetBackup. To register the correct version, you must manually
register the NetBackup Enterprise Vault migrator that is installed with NetBackup
7.1 or later. Register the migrator after the Enterprise Vault installation is complete.
See “Register NetBackup Enterprise Vault migrator” on page 125.
 NetBackup Enterprise Vault Migrator 125
Register NetBackup Enterprise Vault migrator

Register NetBackup Enterprise Vault migrator

To manually register the NetBackup Enterprise Vault migrator installed by
NetBackup
1 Stop all Enterprise Vault services on all systems where Enterprise Vault is
installed.
■ Start the service Control Manager.
■ Make a note of all of the Enterprise Vault services that are currently running.
The names of the Enterprise Vault services begin with Enterprise Vault.
■ Stop all of the Enterprise Vault services.

2 Register the new NetBackup 7.1 Enterprise Vault migrator module.

■ Open a Command prompt window.
■ Go to the NetBackup\bin directory.
■ Type the following command to register the NetBackup 7.1 Enterprise Vault
migrator module, NBUMigrator.exe.
NBUMigrator.exe /RegServer

3 Start the Enterprise Vault services that were stopped in Step 1.

After you have registered the Enterprise Vault migrator, Symantec recommends
that you do the following:
■ Test your migrator configuration.
See “Testing the Enterprise Vault migrator configuration” on page 125.
■ Set the recommended DCOM settings so the migrator runs under the proper
user identity.
See “Setting the recommended DCOM settings” on page 128.
Symantec recommends that you review this topic irrespective of whether
you have performed a manual registration or not.

Testing the Enterprise Vault migrator configuration

After you have installed and registered the Enterprise Vault migrator, Symantec
recommends that you test the configuration, especially if you manually registered
the migrator. If you choose to not register the migrator, then you can skip this section.
Registration can occur automatically by the NetBackup installation process or you
can register manually. Manual registration may be required after NetBackup 7.0 is
installed for versions of Enterprise Vault that are earlier than Enterprise Vault 8.0
SP2.
 NetBackup Enterprise Vault Migrator 126
Testing the Enterprise Vault migrator configuration

See “About NetBackup Enterprise Vault migrator registration” on page 124.

This procedure helps you identify any issues in the registration of the new
component. The following procedure steps you through this process.
To test the Enterprise Vault migrator configuration
1 Determine if any Enterprise Vault partitions exist. If previously configured
partitions exist, proceed to Step 2.
If no Enterprise Vault partitions have been configured for migration, then
Symantec recommends that you download the following white paper on
Enterprise Vault integration. This paper contains information on archiving and
migration, and how to configure Enterprise Vault with NetBackup. (Symantec
recommends that you focus your attention on the NetBackup Configuration
and Enterprise Vault Configuration sections.) After you have finished configuring
the migrator, you can proceed to Step 2.
See the following document for more information:
http://eval.symantec.com/mktginfo/products/White_Papers/Data_Protection/
ent-whitepaper_veritas_nbup_and_veritas_ev_integration_02-2006.en-us.pdf

2 Open the Enterprise Vault Administration Console.

3 Select a partition that has been configured for migration.
 NetBackup Enterprise Vault Migrator 127
Testing the Enterprise Vault migrator configuration

4 Right-click on the partition and select Properties.

5 Select the Advanced tab in the Vault Store Partition Properties dialog box
and click theTest option.

If the test is successful, a dialog appears that states the Migrator Configuration
Test was successful.
 NetBackup Enterprise Vault Migrator 128
Setting the recommended DCOM settings

Setting the recommended DCOM settings

You should configure the DCOM settings so that the migrator runs under the identity
of the user who launched it. In addition, you should configure the DCOM settings
to allow members of the local administrator's group and the SYSTEM group to
perform the following:
■ Launch the Enterprise Vault migrator locally and remotely.
■ Activate and access the Enterprise Vault migrator locally and remotely.
To apply the recommended DCOM settings
1 Start the application dcomcnfg.exe.
2 Search for NBUMigrator under, Component Services > Computers > My
Computer > DCOMConfig.
3 Right-click NBUMigrator and select Properties.
4 Select the Securities tab.
5 In the Launch and Activation Permissions field, select the Customize option
and then click Edit.

6 From the Launch Permission dialog box, make sure that only the following
groups are in the Group or user names field:
■ Local administrator's group
 NetBackup Enterprise Vault Migrator 129
Setting the recommended DCOM settings

■ SYSTEM group
In the Permissions for SYSTEM field, ensure that both groups are given
full permissions and click OK.

7 On the Securities tab, select the Customize option in the

AccessPermissionsfield, then click Edit.
8 From the Access Permission dialog box, make sure that only the following
groups are in the Group or user names field:
■ Local administrator's group
■ SYSTEM group
In the Permissions field, ensure that both groups are given full permissions
and click OK.

9 Select the Identity tab.

 NetBackup Enterprise Vault Migrator 130
Restoring Enterprise Vault migrated data from NetBackup

10 Select The launching user option.

11 Click OK. The DCOM configurations settings have been applied.

Restoring Enterprise Vault migrated data from

NetBackup
Enterprise Vault enables you to seamlessly access archived data. More importantly,
you can seamlessly access archived data that has been migrated from Enterprise
Vault secondary storage to NetBackup tertiary storage. When you access archived
the data that has been migrated, Enterprise Vault automatically restores the data
from the NetBackup tertiary storage to the Enterprise Vault secondary storage.
Enterprise Vault then restores the data from the Enterprise Vault secondary storage
to a destination client of your choosing.
However, in certain scenarios it is more convenient and effective to manually invoke
the restore of migrated data from the NetBackup tertiary storage to the Enterprise
Vault secondary storage. The following list shows some examples of when it may
be more beneficial to manually perform the restore:
■ To rebuild an index
■ To rebuild an offline vault
■ To export an archive
 NetBackup Enterprise Vault Migrator 131
Restoring Enterprise Vault migrated data from NetBackup

■ For disaster recovery

NetBackup enables you to manually restore migrated data onto the Enterprise Vault
secondary storage using one of the following methods:
■ The command line interface
■ The Backup, Archive, and Restore user interface

Restoring migrated data using the command line interface

The bprestore command contains a new parameter that is designed to migrate
NetBackup data. For restoring the data that has been migrated from Enterprise
Vault, you must pass a new parameter-ev_migrated_data to the bprestore
command line. If the -ev_migrated_data parameter is passed to bprestore,
NetBackup expects that the data being restored is data that has been migrated
from Enterprise Vault. The restore is then performed accordingly.

Note: Other required parameters of the command line interface need to be passed
appropriately for the restore operation to complete successfully.

If the -ev_migrated_data parameter is passed to bprestore, the data being

restored must be Enterprise Vault-migrated data. Attempting to use this parameter
to restore the data that is not Enterprise Vault-migrated data can result in
unpredictable behavior, and is not supported.
The following is the structure of how you can use the bprestore command to restore
Enterprise Vault-migrated data.
bprestore -S NBU Master Server Name -C Enterprise Vault Server Name
-t 24 -ev_migrated_data Files_to_Be_Restored

Following are some examples of how to use the bprestore:

The following bprestore CLI format restores or recalls data of a particular partition
(VS Ptn3) or all migrated files for a particular EV-Server.
..\Veritas\NetBackup\bin>bprestore -S hpesx4v5 -C hpesx4v7 -t 24
-ev_migrated_data "/E/Enterprise Vault Stores/VS Ptn3/*"

The following bprestore CLI format restores data of all partitions or migrated files
for a particular EV-Server.
..\Veritas\NetBackup\bin>bprestore -S hpesx4v5 -C hpesx4v7 -t 24
-ev_migrated_data *
 NetBackup Enterprise Vault Migrator 132
Troubleshooting the Enterprise Vault migrator

Restoring migrated data using a Backup, Archive, and Restore user

interface
You can use the Backup, Archive and Restore user interface on a Windows, UNIX,
or Linux platform to restore Enterprise Vault-migrated data. Perform the following
procedure to restore migrated data from NetBackup no matter what system you
run the Backup, Archive, and Restore user interface from.
To restore Enterprise Vault migrated data using the Backup, Archive, and Restore
user interface
1 Start the Backup, Archive, and Restore user interface.
2 Open the Specify NetBackup Machines and Policy Type dialog box.
■ Select File > Specify NetBackup Machines and Policy Type. (Windows
interface)
■ Select Actions > Specify NetBackup Machines and Policy Type. (Java
interface)

3 From the Specify NetBackup Machines and Policy Type dialog, perform the
following:
■ Select the server to use for backups and restores.
■ Designate the source client for the restore.
■ Designate the destination client for the restore.
■ Select DataStore in the Policy type for restores field.

4 Select the list of backups to be restored in the NetBackup History field of the
user interface and then click the Restore icon.
Make sure that you have selected only Enterprise Vault migrated backups to
be restored.
5 From the Restore Marked Files dialog box, select the Restore as Enterprise
Vault migrated data check box.
6 Click Start Restore.

Troubleshooting the Enterprise Vault migrator

This topic provides some useful instruction that can help you troubleshoot the
NetBackup Enterprise Vault migrator. Also included is Enterprise Vault migrator
version information and detailed instructions on how to collect Enterprise Vault and
NetBackup debug logs.
 NetBackup Enterprise Vault Migrator 133
Troubleshooting the Enterprise Vault migrator

Enterprise Vault migrator version information

The following table shows the Enterprise Vault migrator version compatibility
information for the different NetBackup releases.

File name NetBackup release Description

compatibility

NBUMigrator.exe NetBackup 7.1 This version of the Enterprise Vault migrator is

shipped with NetBackup 7.1.

About troubleshooting issues with the migrator

The following topics explain the steps to take if you encounter a problem while you
use the Enterprise Vault migrator.

Is the data being archived?

To verify that data is archived, ensure that the .dvs and the .dvf files are created
in the partition for the archived files.

Is the data being collected?

You should verify following collection criteria:
■ Collection age
From the Vault Store Partition Properties dialog box, you should verify the
setting that you configured for the Collect files older than field. This field is
located on the Collections tab. Make sure that you specify the age appropriately.
■ Minimum files in collection criteria
You can override the default minimum file value by creating a registry key
HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise
Vault\Storage\MinimumFilesInCollection. That is a DWORD value and the
data should specify the minimum number of files that can be present in a
collection file.
To verify that the data is collected, ensure that the .dvs and the .dvf files in the
partition are converted to CAB files.

Is the migration being configured appropriately?

From the Advanced tab on the Vault Store Partition Properties dialog box, you
can configure a partition for migration. Make sure that you enter the value of NBU
Policy and NBU Server correctly.
 NetBackup Enterprise Vault Migrator 134
Troubleshooting the Enterprise Vault migrator

To verify that you configured the migration properly, click Test.

If the test fails, and the NBU Policy and NBU Server configurations are correct,
the issue could be due to one of the following reasons:
■ The xbsa (Datastore) license is not installed in NetBackup.
If the Datastore license is not installed in NetBackup, the test fails. The user
interface does not provide any notification that a licensing issue is the cause of
the failure.
If it is a licensing issue, the following message (or something similar) appears
in the exten_client logs.
InvalididParameterHandler bsa_checkfeatureID: None of the features
are licensed.
This string may also appear in the Dtrace logs.
Failed to initialize xBSA. Make sure NetBackup client is installed
and configured.

To resolve this issue, perform the following:

■ Install the required NetBackup license.
■ Restart the NetBackup services. Do that only if it is required.

■ NBUMigrator is not registered.

In certain scenarios you must manually install and register the migrator. In this
case, if you have not followed the registration steps then the following error
appears as an Enterprise Vault pop-up dialog box.
The selected file migration software is not registered or
installed. Reason: Class not registered
To resolve this issue, register the Enterprise Vault migrator.
See “Register NetBackup Enterprise Vault migrator” on page 125.
■ The xbsa.dll is not present in the system path.
In the first version of the Enterprise Vault migrator (NBUMigrator.dll), the path
of the file xbsa.dll needed to be present in the PATH environment variable.
That is no longer the case with the later releases of the Enterprise Vault migrator.
The path is now configured programmatically.
If the xbsa.dll is not present in the system path, then the following message
is logged on the Dtrace logs.
Failed to load xbsa library. Check the Net Backup client
installation, ensuring that xbsa.dll is installed.

To resolve this issue perform the following:

■ Add the path of xbsa.dll to the PATH environment variable. The xbsa.dll
is present under NBU_INSTALL_DIRECTORY\bin.
 NetBackup Enterprise Vault Migrator 135
Troubleshooting the Enterprise Vault migrator

■ Restart the Enterprise Vault Admin service . Restarting this service restarts
all of the Enterprise Vault services. You need to restart all of the Enterprise
Vault processes because certain processes may use the migrator
(NBUMigrator.dll). Restarting them enables them to locate and load the
xbsa.dll.

Is the data being migrated?

From the Migration tab on the Vault Store Partition Properties dialog box, there
is an age after which the files satisfy the migration criteria. Make sure that this age
is specified appropriately. To verify that the item migration to NetBackup is in
progress, ensure that the backup tasks (for the migration policy) appear in
NetBackup.

About Log Collection

The NetBackup Enterprise Vault migrator generates logs on Enterprise Vault and
NetBackup. The following topics describe how to collect the required logs.

About Enterprise Vault logs

The NetBackup Enterprise Vault migrator uses the Dtrace.exe application to generate
Enterprise Vault logs.
To run the Dtrace.exe application and collect Enterprise Vault logs
1 Begin this procedure on the computer where you installed the Enterprise
Storage Service.
Typically the ‘Storage Service’ is installed on and runs on the machine on which
the Enterprise Vault Server has been installed. However it is possible for
customers to have an environment where the ‘Storage Service’ is installed on
and runs on a machine other than the Enterprise Vault Server.
2 Open a command prompt and go to the directory under which Enterprise Vault
is installed.
This directory (for example, C:\Program Files\Enterprise Vault) contains
the Dtrace.exe file.
3 Run Dtrace.exe.
4 Set verbose logging on the required processes.
Set verbose logging on the following processes when you want to collect
migrator logs:
■ StorageFileWatch
 NetBackup Enterprise Vault Migrator 136
Troubleshooting the Enterprise Vault migrator

■ EVStgOffilineOpns

■ StorageManagement
This process is required to analyze logs when you want to test the Enterprise
Vault Configuration.
■ StorageDelete
This process is required when you want to analyze the logs after you delete
a partition whose data has been migrated.
Execute the following commands to set the verbose logging:
■ set StorageFileWatch verbose

■ set EVStgOfflineOpns verbose

■ set StorageManagement verbose

■ set StorageDelete verbose

Enter the command, view, to see a list of processes for which you can enable
verbose logging.
5 Set the log file. From the Command Prompt window, you can execute the
command, log log_file_name, to set the log file.
As an example, you enter the log EVLogs.txt to set the log file to
C:\EVLogs.txt.

6 Enable monitoring. From the Command prompt window, you can execute the
command, mon, to set monitoring.
7 Execute the migrator tasks for which logs are required.
Execute the tasks (Migration/Retrieval/Deletion) for which logs are required.
The Dtrace screen displays the various logs that are generated for the task.
8 Press Control-C to exit from the monitoring phase.
 NetBackup Enterprise Vault Migrator 137
Troubleshooting the Enterprise Vault migrator

9 Disable logging.
You must disable the logging to ensure that all log entries are stored in the log
file. You can use the command, log, to disable logging.
After you type the log command, you are prompted to confirm that you want
to disable logging. Type,Yes.

10 Collect the log file.

The log file that was configured in Steps 4 and 5 (C:\EVLogs.txt) now contains
all of the required logs.

About Enterprise Vault events

The NetBackup Enterprise Vault migrator generates events that specifies the status
of most of the tasks that it executes. These events also provide useful information
for troubleshooting purposes. From the Event Viewer, you see the events under
the header, Enterprise Vault. You should view the events on the machine where
you installed the Enterprise Vault Storage Service.
 NetBackup Enterprise Vault Migrator 138
Troubleshooting the Enterprise Vault migrator

About NetBackup logs

The NetBackup Enterprise Vault migrator communicates to NetBackup through the
VxBSA module, and the VxBSA logs are the logs that you must collect from
NetBackup. Each NetBackup backup takes place through the bpbkar process. The
restore takes place through a tar process. Thus, it is important that you collect the
logs for both these processes.

Note: Use the following procedure as a guideline only. Even though the objectives
that are stated within the procedure remain the same, the steps to achieve them
may vary with different versions of NetBackup. The same principle also applies to
the screen shots provided.
In case of any believed discrepancy, see the Symantec NetBackup Troubleshooting
Guide UNIX, Windows, Linux for more information.

To collect the Enterprise Vault logs that were migrated to the NetBackup logs
1 Go to the NetBackup logs directory.
A logs directory resides under the NetBackup installed directory. For example,
if NetBackup is installed under the directory, C:\Program
Files\Veritas\NetBackup\, then the following logs directory also exists:
C:\Program Files\Veritas\NetBackup\logs
2 Create the required directories under the NetBackup logs folder.
You should refer to the following logs as your first point of reference when you
investigate the details of any failure:
■ vxbsa logs

■ bpbkar logs

■ tar logs
To enable the creation of these log files you must create the following directories
under the NetBackup logs folder (if they do not already exist):
■ exten_client
Executing mklogdir.bat creates several log directories. However, this
command does not create the directory, exten_client.
■ bpbkar

■ tar

The migration can fail because of any failure in the workings of NetBackup.
Therefore, even though the first point of investigation should start with the
 NetBackup Enterprise Vault Migrator 139
Troubleshooting the Enterprise Vault migrator

mentioned logs, it is safest to collect all of the logs by executing the command,
mklogdir.bat.

3 Set the NetBackup logging level to the required level.

You should update the logging level of the NetBackup client through which the
migration takes place. Ideally, you should set the logging level to the highest
level. You configure the client in the profile through which the migration takes
place (for example, EV_Default_Profile).
You can update the logging level using the Client Properties dialog on either
the NetBackup Administration Console or the Backup, Archive, and Restore
user interface.
From the Client Properties dialog on the Backup, Archive, and Restore user
interface, you can configure the Debug logging levels on the Troubleshooting
tab. Use the following recommended values:
■ General: 2
■ Verbose: 5

4 Execute the migrator tasks for which logs are required.

5 Collect log files.
Collect the latest files under the following directories:
■ exten_client

■ bpbkar

■ tar
You should collect all the logs files by either creating a .zip file of the
NetBackup logs folder, or copying the latest file under every directory under
the NetBackup logs folder.
 Index

A Configuring
Add clients to a policy 122 Local media server 33
Add new policy 35, 119 Configuring Enterprise Vault
Adding a policy for collection
client name 43 for migration 123
Allowing multiple clients 43 consistencies
alternate SQL restore 68 closed and ready partitions 95
Archive bit attribute option 49 database
fingerprint databases 95
open partition databases 95
B vault store databases 95
Backup image restore sets 76–78 directory database 96
Backup policy Index location 96
Backup schedules Consistency check 69
Backup selection 34 consistency check 68
Backup Policy Configuration Wizard 36, 119 Cummulative backup 68
Backup schedules 34, 99 Cumulative backup 76
Backup, Archive, and Restore user interface 61, 73,
76, 108, 131
All Folders pane D
NetBackup History pane 63 Datastore license 134
Backups debug logging 106
Cumulative incremental backups 39 Differential backup 68, 76
Differential Incremental backups 40 differential-incremental backups 40
full backups 39 Disaster recovery requirements 81
backups DVS files 123
back up types 39
Best practices E
Enterprise Vault agent backups 101 enable debug logging 107
Enterprise Vault agent restores 102 Enterprise Vault
bpbkar log 107 client name 100
bpfis log 107 Enterprise Vault 7.5 directives 42, 98
bppfi log 107 Enterprise Vault 8.0 directives 42
Enterprise Vault Agent
C components
client name 43 archives 11
Closed partition 53 Enterprise Vault agent functionality and support for
closed partitions directive 57 EV 7.5 and later 104
Collecting migrated Enterprise Vault logs 138 Enterprise Vault Agent policy
compatibility information 20 Backup Selections tab 40
Enterprise Vault agent user-credentials 31
Enterprise Vault auditing database 55
 Index 141

Enterprise Vault backup EV_FSAREPORTING_DB 29

backup manually 58 Event Viewer 137
from NetBackup Activity Monitor 59
Enterprise Vault backup policy F
policy type 35
fingerprint database 58
Enterprise Vault data restore 61
FSA Reporting database 56
Enterprise Vault directives 51
Full backup 68, 76
7.5 directives
8.0 directives 27
what they back up 52 G
8.0 directives Granular quiescence
what they back up 54 backup mode 47
Enterprise Vault disaster recovery 62
Enterprise Vault events 137 I
Enterprise Vault file system component installation
closed partition 72 adding a license key 24
Enterprise Vault index 72 platform compatibility 20
open partition 72 Installation requirements 20
ready partition 72
Enterprise Vault file system components 66
Enterprise Vault file system data 62, 65 J
Enterprise Vault index locations 52, 56 Java interface 30
Enterprise Vault index service 17
Enterprise Vault logs L
for Enterprise Vault migrator license keys, adding 25
Dtrace.exe application 135
Enterprise Vault Migrator
Configure backup policy 118
M
maximum jobs parameters 38
log collection 135
Microsoft Core XML Services 17
Enterprise Vault restore options
Microsoft’s Common Internet File System 17
Database Settings tab 67
Migrator communication to NetBackup
General tab 66
VxBSA module
Enterprise Vault secondary storage 130
VxBSA logs 138
Enterprise Vault server directive 54
Migrator registration 124
Enterprise Vault Server Log On account 32
manual registration 125
Enterprise Vault services
Migrator troubleshooting techniques 133
Indexing Service 46
data archiving 133
Shopping Service 46
data collection 133
Storage Service 46
data migration 135
Task Controller Service 46
migration configuration 133
Enterprise Vault site directive 54
Migrator version information 133
Enterprise Vault SQL databases 62, 65
multiple clients 43
Enterprise Vault Storage Service 17
Enterprise Vault tools 85, 93, 100
Enterprise Vault, vault store 52 N
Enterprise Vault, vault store database 57 NetBackup logs 138
Enterprise-Vault policy type 36 NetBackup troubleshooting status codes 110
EV_AUDIT_DB 29 status code 13 111
EV_FINGERPRINT_DB 29 status code 156 113
 Index 142

NetBackup troubleshooting status codes (continued) Recovering an Enterprise Vault site 82

status code 1800 115 Recovering Enterprise Vault partitions 90
status code 2 110 Recovering index locations 85
status code 59 112 Redirected restore 69
status code 69 112 Restore completion state 68
Netbackup troubleshooting status codes restores
status code 39 111 Enterprise Vault Resources 66, 79
Restoring Enterprise Vault auditing database 75
O Restoring Enterprise Vault data 65
Restoring Enterprise Vault directory database 75
Open partition 53
Restoring Enterprise Vault file system component 73
open partition directive 56
Restoring Enterprise Vault file system data 72
Operational reports 109
Restoring Enterprise Vault fingerprint database 75
Restoring Enterprise Vault FSA Reporting
P database 75
Partition secure notification file 49 Restoring Enterprise Vault migrated data 130
PartitionSecuredNotification.xml file 49 Restoring Enterprise Vault monitoring database 75
platform compatibility 20 Restoring Enterprise Vault SQL database components
Point in time (PIT) restore 68 auditing database 79
Point-in-time recovery 69 directory database 78
Policy fingerprint database 79
Schedule 38 FSA Reporting database 79
Policy attributes 34 monitoring database 78
Policy configuration vault store database 79
Enterprise Vault 8.0 95 Restoring Enterprise Vault SQL databases 75
policy configuration auditing database 75
attributes 37 directory database 75
Policy creation fingerprint database 75
Enterprise Vault 7.5 98 FSA Reporting database 75
policy type 37 monitoring database 75
policy validation 37 vault store database 75
progress reports 109 Restoring Enterprise Vault vault store database 75
Restoring migrated data
Q using a Backup, Archive, and Restore user
quiescing Enterprise Vault 8.0 46 interface 132
using the command line interface 131
R
ready partitions directive 57 S
Recovering a auditing database 83 safety copies, managing 49
Recovering a directory database 83 Schedule
Recovering a fingerprint database 87 adding 38
Recovering a FSA Reporting database 84 Setting the debug level 108
Recovering a Monitoring database 85 Snapshots 32
Recovering a vault store database 88 maximum number
Recovering a vault store group 86 MaxSnapshotPerJob 33
Recovering a vault store partition 89 Socket buffer size
Recovering an Enterprise Vault server 90 change buffer size
Recovering an Enterprise Vault server on a different set buffer size 103
system 92 Specify collection criteria 123
 Index 143

Specify migration criteria 123

Specifying a backup window in a schedule 121
Specifying the server for restore
clients
policy type 70
SQL database
directory database 52, 55
Enterprise Vault, vault store database 53
monitoring database 52, 55

T
Troubleshooting Enterprise Vault Agent
debug logs
status reports 106
Troubleshooting the Enterprise Vault migrator 132

U
Upgrade scenarios 25
Useful tips 103

V
Viewing backup data
via Backup, Archive, and Restore interface 63
via Microsoft SQL Server Management Studio 64

W
Windows interface 30