Persistent | AWS

A Winning Formula for Accelerating Cloud Journeys

With more than 11 years as a partner of Amazon Web Services Software & Hi-Tech Sports Tech Pioneer 4
(AWS), Persistent is uniquely positioned to help clients unleash
Global Media Intelligence Leader 6
business potential through the power of the cloud. With six
competencies, two service validations, and more than 900 Asset Management Leader 8
AWS certifications, Persistent is an AWS Premier Tier Partner
Public Cloud Services Leader 10
that brings unmatched expertise, skills and thought leadership
to clients’ AWS-powered digital transformations.
Healthcare & Life Sciences Benefits Administration Service Provider 12
In the next year’s horizon, Persistent plans to deepen its AWS
Global Life Sciences Leader 14
partnership to accelerate Generative AI initiatives, with a
special focus on Amazon CodeWhisperer’s enterprise Pharma & Clinical Research Company 16
adoption. As an early adopter of CodeWhisperer, Persistent
collaborated with the AWS go-to-market team to create demos
Banking & Financial Services Claims Management Firm 18
and fast-track sessions tailored to the needs of our enterprise
clients. Moreover, our in-house IPs and accelerators reduce Multinational Financial Services Company 20
technical debt for our clients with streamlined cloud migration
GB Bank 22
and modernization of business-critical applications. We
continue to draw on our data analytics expertise to co-create Fintech and Payments Leader 24
bespoke AI/ML solutions that help our clients leverage new
Global Fintech Leader 26
cloud capabilities at speed and scale.
Fortune 500 Mortgage Company 28
This document provides examples of how we design, build,
Vermont Mutual Insurance Group 30
and manage cloud-based solutions on AWS for our global
clients, unlocking new business models, modernizing Gojoko 32
infrastructure, increasing business agility, and accelerating
time to value.
Energy & Utilities Fuel-cell Manufacturer 34

Media & Entertainment Ad-Tech Company 36

Retail & Consumer American Luxury Retailer 38

persistent.com/aws →

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 Sports tech The Solution
pioneer Persistent used a two-stream approach and L3 on-call rotation for both
to develop the next-generation version application and infrastructure support,
modernizes its of the client’s performance insights operating 24/7. Offshore on-desk
application. We collaborated with the support was available 24/5, with on-call
performance client to modernize the application and support on weekends.
focused on Site Reliability Engineering
insights platform (SRE) to handle operational issues with For end-to-end monitoring, not just of
either the app or the hosted AWS the application and infrastructure but
for flexibility and infrastructure. also of security and compliance
analysis data, we leveraged AWS
scale with AWS To provision the AWS infrastructure CloudTrail for operational auditing,
and securely release infrastructure AWS Config for resource inventory,
code, we utilized an Infrastructure-as- configuration history, and configuration
Code (IaC) end-to-end pipeline. change notification, backup and
The client — redefining how
Additionally, we implemented L1, L2, restore, and certificate management.
people coach, recruit, train,
analyze, and improve their game
— intelligently combines the
biomechanics of movement with
sensor data, video capture
The Outcome
technology, and cloud-based
Persistent enabled the client to take logging, and timely issue resolution for
software services.
new features to market faster by seamless operations. Our
automating IaC and embedding modernization efforts aligned with the
Consumer Tech DevOps practices in the modernized client’s Chief Architect’s vision,
next-gen platform on AWS. Our bringing digital cohesion and security
follow-the-sun support model ensures to the application stack.
continuous support, monitoring,

The Challenge
A California-based company that provides motion analysis and performance insights for
athletes was looking for a way to more efficiently utilize its AWS services, including
enhanced cost control for the usage of AWS S3 storage. Moreover, infrastructure for its
motion analysis application needed to be automated to facilitate a seamless release of new
platform features, as there was no proper infrastructure change management process to
provision AWS infrastructure for product development and enhancements.

In addition to these requirements, the client wanted to modernize its legacy platform to
enable even greater flexibility and utilization. The client also required support coverage
AWS AWS Code Pipeline Checkov Terraform
beyond normal business hours and weekends without additional costs. Operations were
impacted due to patchy monitoring and ticket resolution because the client did not have a
AWS CloudWatch AWS Config AWS Cloudtrail
follow-the-sun support mechanism.

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 Global media The Challenge
intelligence The media intelligence company was formed by the merger of three legacy
industry-leading businesses by US private equity firm Symphony
provider optimizes Technology Group (STG). After the merger, one of the first priorities was
to meet an IT Transitional Service Agreement (TSA), separating the legacy
operations by reputation intelligence part of the business from its former parent company
within 12 months.
transforming legacy
This required establishing a next-generation scalable, reliable and secure
infrastructure to greenfield IT infrastructure and achieving a smooth transition with zero
business disruption. The client wanted a flexible architectural model that
next-gen cloud would support platform transformation through modern infrastructure
services to migrate workloads to the new architecture. The aim was to
platform create a globally harmonized infrastructure model to enable scale, reduce
operational expenses and accelerate time to market.

The client is a global media intelligence

provider with over 1,500 employees
across 18 international offices. The Solution
The organization brings together
technology, insights and expertise in Persistent took complete ownership environment with greater flexibility
media monitoring, measurement and of IT transformation, transition and without the limitations or
PR workflow management. The client collaboration with stakeholders and management of a traditional IT
helps over 13,000 PR and leveraged a network of technology infrastructure. Adopting an
communications clients to prove and partners to assess, architect, design, infrastructure approach with 80%
improve their value and manage their build and implement greenfield IT on premise and 20% cloud,
brand reputation. infrastructure. Persistent migrated workloads from
five source datacenters to modern

Software & Hi-Tech

Persistent proposed a multi-phase datacenter infrastructure. The Outcome
data center transformation
approach including design, Persistent used various tools Persistent was able to bring an “IT in a box” model to enable Over the next five years, Persistent will help the client
migration and operations phases including Zerto, Acronis and Vembu scale and help the media intelligence company become complete the TSA exit and evaluate, select and procure
across each of the technology for on-premise to COLO workload self-sustaining and meet market demands rapidly. Persistent the right platforms, tools and infrastructure to deliver and
domain towers. The team also set migration and Zerto for a disaster has helped them not only scale and have access to talent but run next generation infrastructure.
up service towers to support five recovery replication and ultimately to build a future-based architecture in the cloud by
key service areas — hybrid and recommended several others for harnessing the best of cloud capabilities.
multi-cloud, security, end user deployment, monitoring and
computing, service desk, backup. A rich partner network
and eNOC. comprising Microsoft, AWS and
Redstor was also leveraged for
SummitAI Leaseweb AWS Workspace Intune Logic Monitor Microsoft Endpoint Manager
To ensure business scalability and desktop modernization, cloud
agility, Persistent helped the client infrastructure and backup.
SCCM Windows Autopilot Microsoft Azure AWS Redstor Microsoft365
to transition towards a cloud

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 Improving digital The Solution
operations with Persistent had a successful track record tools such as SummitAI, LogicMonitor,
supporting other portfolio companies CoreStack and Anakage to modernize
an automation- which were controlled by the private the client’s IT landscape while
equity partnership that had acquired executing a zero disruption transition.
first approach the client in 2017. Persistent agreed to
a multiyear IT outsourcing and Persistent helped simplify operations,
at a technology transformation contract to rebadge consolidate its delivery centers,
company in-scope resources and transform with an automation-first
expense and asset transform the large enterprise IT approach. With Persistent’s support,
landscape. the client launched a new
management comprehensive technology expense
Persistent proposed an approach to and asset management platform.
leader future-proof IT operations and improve
alignment to business growth, while Persistent deployed a global support
The client is a leading expense reducing the spend on IT operations. team across US, Europe, India and
and asset management solutions The dual transition and transformation Australia with lean and right-shored
provider managing over $15B in approach enabled a proprietary blended taskforce of client SMEs and
technology spend annually for Persistent Intelligent Operations technology practitioners.
1,000+ clients, including 50% of (PiOps) 2.0 framework and several
Fortune 500 companies.
It optimizes spend and resources
across telecom, mobile, The Outcome
cloud and IoT.
The IT transformation program resulted flexibility to structure it year-on-year
in a 30% improvement in KPIs and and improved accuracy in predicting
Software & Hi-Tech
enabled the client to position costs through a unit pricing model.
themselves as a next-gen technology
expense management platform, The client unlocked important budgets,

The Challenge focused on strategic initiatives and

customer experience. The company
doubled its revenue, expanded
operating margins and ultimately
The client needed to optimize spend across several IT categories in order to improve also is on track to achieve a 30% cost delivered industry leading
operations. The small IT team faced challenges evolving the IT function and delivering savings in OPEX over 5 years with the shareholder returns.
infrastructure that could support innovation and growth. They needed to reduce existing
IT complexity, improve automation and control cost. They were looking for a partner that
could help them achieve their goals by up-skilling the team with greater expertise and
better tools while upgrading the entire IT operations including service desk, SOC/NOC,
end user computing and infrastructure.

Multi-location on-prem DC AWS Orange Cloud OCI VMWare

Rubrik SummitAI Amazon Connect LogicMonitor CloudOps

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 Using Persistent
Data Connector
Factory to ensure
interoperability and
accelerate time-to-
market for leading
fully managed
integration service
The client is a leading public cloud
service provider that offers highly
scalable, reliable and cost-effective
infrastructure support to millions
of businesses across industries
in 190 countries.
The Challenge The Solution The Outcome
The increased reliance on digital technologies requires Nurturing a 9-year relationship with the client, Persistent The development and maintenance of data connectors
Software & Hi-Tech seamless integration between a growing number of ecosystem has been a trusted provider of software product is a time-consuming and non-core task for many
providers. Lack of out-of-the-box integration slows onboarding engineering services. Persistent leveraged its proprietary software providers. It requires resources, slows product
and adoption, leading to a loss of market share and Persistent Data Connector Factory model to design, build, development and can become a limiting factor
competitiveness. certify and maintain over 75 connectors and provide for innovation.
testing and support over a year-long engagement.
To grow market share, the client required a fully managed Persistent brought a connectivity framework, pre-built With Persistent’s support, the client was able to onboard
integration service that enables secure data transfer between connectivity adapters, a robust test automation framework customers faster — in weeks instead of months.
multiple third-party Software-as-a-Service (SaaS) applications, and interoperability certification lab. The expanded software interoperability enabled the client
such as Salesforce and Slack. With increasing number of new to enhance competitive advantage by freeing resources
features and SaaS applications, it was challenging to design, By utilizing the existing platform capabilities, Persistent for important tasks like new feature development and R&D.
build, certify and maintain connectors. Since this effort was not built Java and Python-based connectors using provider Overall, the Connector Factory model allowed the client
a core focus, the client required a partner with an established connector SDK to support production and launch activities. to accelerate time-to-market by up to 60% compared
model that could help them efficiently provide comprehensive to an in-house approach. Additionally, Persistent’s ability
data connectivity support. Persistent’s comprehensive connector lab with automated to maintain existing connectors at scale removed the
test suites and test data ensured performance guarantee burden of tracking product updates and new features
for connector codes. With white box and regression among third-party SaaS players.
testing, Persistent helped the client to enhance quality
and optimize defect tracking, resolution and traceability.

AWS

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 Healthcare The Challenge The Solution
company reduces The client is a leading benefit and healthcare administration management Persistent designed a scalable and centralized dashboard to track the
system provider. The company’s current IRS integration product was a costly, flexible solution based on a lightweight, entire flow of filing transactions,
annual operating subscription-based commercial-off-the-shelf (COTS) solution with limited cloud-native architecture that requires enabling the client to monitor users’
customization options to cater to specific needs. Consequently, the product minimal operational overhead. We financial data access, movement, and
costs from $2 million only allowed the client to make data available without any mechanism for data implemented additional data clean-up filing status. Moreover, we established
validation, thereby compromising financial data security. Additionally, the and validation processes to reduce the and configured DevSecOps pipelines
to $200K with an application and infrastructure scaling features are rigid, which creates overall processing time of benefits data for non-existent continuous integration
challenges during off-seasons.t for filing 1094-B and 1094-C forms and deployment processes, resulting in
AWS-powered with the IRS. We also developed a faster turnaround times.

architecture
The Outcome
The client revolutionizes employee
benefits with cloud-based technology Our solution produced a 90% cost reduction from the previous one — from $2
and compassionate service. They million annually to less than $200K utilizing a cloud-native architecture, eliminating
provide intuitive, personalized online the cost of COTS software & required servers. In addition, the client has enhanced
enrollment, decision support, security and control for sensitive customer data and will enable the client to
compliance reporting, and engagement implement additional integrations for state-specific filings.
solutions to millions worldwide.

Healthcare

RDS AWS Quicksight

Lambda AWS Batch .Net S3 AWS

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2022 13
 Global life sciences The Solution The Outcome
leader gains The client commissioned an opensource unified analytics The data lake has helped the client
Persistent to build a robust engine to run and manage big effectively and rapidly consolidate
actionable data data lake using various AWS data workloads. data from over 20+ ERP systems.
components. Persistent set up Their analysts now have flexible and
insights from a data ingestion pipeline. It was Necessary arrangements were easy access to all their data stored
a critical first step toward creating made to implement data security in a centralized location. Most
multiple ERPs with the data lake by collecting best practices using AWS- importantly, this AWS-powered,
structured and unstructured data followed AES-256, an advanced cloud-based data lake allows them
an AWS-powered from several sources and systems encryption standard. Plus, the to gain actionable insights to make
across the organization. client needed to provide system data-driven decisions cost-effectively.
data lake It seamlessly transferred multiple access rights only to the intended
data types from 20+ ERP systems user to further consolidate data
The client is a world leader in life to the data lake built on Amazon security. For this, Persistent
sciences solutions and laboratory Simple Storage Service implemented role-based access
instruments, operating across 65 (Amazon S3). control with AWS Identity and
worldwide locations. The organization Access Management roles and
has a rich history of acquisitions — To assist the client in processing policies.
both larger and small — and has data at scale, Persistent designed
experienced recent hypergrowth due a framework deploying AWS Persistent provided the right
to increasing demand during the Lamda. Implementing this technology support to the life
recent serverless, event-driven sciences organization to store,
global pandemic. computing service was essential process and analyze data in a
to enable the client with powerful central repository with a cost-
machine learning insights. effective, secure and scalable
Additionally, with Amazon EMR, data lake.
Heathcare
Persistent executed Apache Spark,

The Challenge
The client had limited access to data generated from 20+ ERP systems and
stored across silos. With limited analytics capabilities, they found it challenging
to manage this data and were increasingly unable to generate insights due
to fragmentation.

They also required help to ensure data security with efficient access control.
With an inadequate Change Data Capture process, they couldn’t identify
and capture changes made to data which led to significant potential gaps.

AWS — Data Lake

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 US-based The Challenge
pharmaceutical and Clinical trial data is traditionally scattered across institutions and poorly
integrated. In order to speed approvals for life-saving medicines, this client was
clinical research seeking to access critical data from over 200+ studies and trial programs while
cost-effectively standardizing all the data scattered across institutional silos.
leader saves The ultimate objective was to bring advanced analytics and AI capabilities
across an aggregated data set.
time and costs
developing new The Solution
medicines with Persistent chose to leverage the Using AWS Database Migration
capabilities of AWS to create a robust Service (AWS DMS) enabled
AWS-powered data lake for clinical research. Persistent to ensure that all the
data integration from various external
data insights Several AWS-managed services were sources was readily available for
used to ingest, process, store and researchers and scientists to perform
For nearly 35 years this US-based analyze the client’s structured and ad-hoc analysis. Persistent used AWS
pharmaceutical and clinical research unstructured data. The solution was Athena and RedShift spectrum
leader has been developing instrumental in creating a secure, services and developed an advanced
life-transforming medicines for people flexible and cost-effective data lake analytics platform. This approach
with serious ailments. for the client. proved to be an easy, secure and
cost-effective way to integrate
It was essential to deploy the right the existing research data lake
Heathcare
AWS architecture with data ingestion and advanced analytics data mart.
capabilities to move an extensive
volume of data to the cloud. By deploying a visual data The Outcome
Persistent streamlined the entire preparation tool, Persistent provided
process to ingest multiple data types clean data for analytics and machine With a robust data lake and the data mart, the client can now locate 20% - 30%
quickly and easily from the source learning purposes. Similarly, fully of earlier missing data. With all data available on AWS cloud, its scientists now
system into the client’s data lake built managed EMR (Elastic Map Reduce) have access to ready-to-use data and can share all critical data from research
on Amazon Simple Storage Service services/jobs enabled the client and trial programs.
(Amazon S3). to categorize and move data
reliably between multiple data It has enabled the client to make informed and faster decisions while developing
stores / streams. new medicines while ensuring significant time and cost savings.

AWS Apache Airflow Nifi Apache Spark Python

Git Jenkins AWS Redshift AWS Glue S3 Bucket Parquet

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 The largest publicly The Challenge
listed claims Our client, the largest publicly listed claims management provider, was looking
for a technology partner to drive a digital overhaul of 150 legacy applications to
management firm bring scalability and high performance to claims and risk management. The
provider required legacy modernization expertise to rearchitect its applications
accelerates claim and re-engineer business processes to set new customer satisfaction
benchmarks for claims resolution. It also required end-to-end visibility across
handling by 30% business functions to fast-track settlement processes, onboard new customers,
and resolve customer queries quickly and at scale.

The Solution
With 700 offices in 70 countries, the The provider selected Persistent as application health and defined a
client is the world’s largest publicly the technology partner to drive its modernization path for each
listed independent provider of claims legacy modernization project. Our application, including options to
management and outsourcing solutions deep domain knowledge was critical retain, consolidate, retire, or upgrade.
to carriers, brokers, and corporates. to understanding and re-engineering We upgraded the web front-end with
business processes. We analyzed the latest technologies, such as
applications’ technical and functional Angular, and migrated VB
Insurance
details and tied them to their business applications to VB.NET/C# to help
value. We also assessed overall the client serve its customers better.

The Outcome
The client achieved new levels of reductions in legacy code
operational and business value maintenance. We also improved
through our solution. We enabled customer retention, accelerated
30% faster claims handling with customer acquisition, and enhanced
re-engineered business processes customer experiences through our
and 20-30% in cost savings due to client’s services.

AWS Migration Modernization .NET Framework Angular

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 A leading U.S. bank
accelerates cloud
migration through
an automated
cloud-readiness
assessment

The client is a financial services

company with $1.9 trillion in assets. It
offers banking, investment, mortgage
products, and consumer and
commercial finance across 7,300+
locations, with 12,000+ ATMs, and
offices in 40+ countries and territories,
serving customers globally.

Banking

The Challenge The Solution The Outcome

A leading US financial services firm serving one in three Persistent accelerated the client’s cloud migration cycles Automating the cloud-readiness assessment is estimated to
households, wanted to migrate on-premises applications to the with a scalable solution that automates the collection of cut the effort by 70%. Our solution also allows the client to
cloud. To assess the cloud readiness of its application stack, the proofs of evidence for MSC from application build logs and consider new factors for application MSCs that are not part
client worked with a mix of custom requirements and 12-factors source code. Our cloud migration experts also created a of the 12-factor checklist. This will ensure compliance with
named Migration Selection Criteria (MSC). Performing this dashboard that visualized these metrics across business- additional regulations or controls going forward without
assessment manually was error-prone, effort-intensive, time- critical applications, ensuring key cross-functional reinventing the wheel or prolonging the migration cycles.
consuming, and created scalability issues given the application stakeholders had a view of their applications’ cloud
load across lines of business. This caused significant delays in readiness. As a final phase of the project, we also plan to
migrating applications to the cloud, leading to lost business extrapolate this dashboard into a centralized reporting
opportunities that could have benefited from the cloud’s mechanism that provides a single view of proofs of
agility, flexibility, scalability, and high performance. evidence across applications.

AWS Migration Custom automation Cloud accelerator

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 The UK-based
bank revolutionizes
the property
development loan
segment with AWS-
backed digitization

GB Bank is a new-age financial The Challenge The Solution The Outcome

institution that aims to boost economic
With all the systems now in place
growth across the UK’s underserved The client wanted to leverage the right technology to build an GB Bank selected Persistent based on its strong history of
and powering its overall operational
regions by providing accessible ecosystem of client solutions to offer tailor-made services to its collaborating with challenger banks and a deep understanding
capabilities, the neobank can offer a
property development loans and customers. It adopted a host of cloud-based solutions across of building and delivering robust digital infrastructure support.
connected banking experience to its
competitive savings accounts. core banking, commercial lending, savings and regulatory Leveraging Persistent’s ‘digital mosaic’ model, Persistent
customers. It enjoys the flexibility to
reporting. For these solutions to work seamlessly, the client created a customized cloud architecture that supported GB
integrate any solutions to the core banking
needed holistic tech assistance from a trusted system Bank’s vision. This allowed GB Bank to select SaaS-based
Banking system in line with the evolving demand
integrator and a reliable AWS solutions partner. technology solutions that empower them to deliver
and business dynamics. It is now well-
personalized customer experiences.
positioned to handle a high volume of
deposit, loan and credit processing
Persistent extended its Digital Bank and Credit Union Solution
transactions. Moreover, the platform
— a robust and flexible technical platform with a microservices
will enable the bank to lend £3 Billion
based integration layer and pre-built integrations at the core.
over five years, building a £1 billion-plus
This allowed the selection of technologies best suited to deliver
balance sheet.
on the unique vision of the bank. Persistent’s solution provided
flexibility to easily add or replace specific technologies,
avoiding vendor lock-in and creating a future-proof
architecture that can evolve with the bank’s growth strategy.

Persistent provided a digital-first banking infrastructure to

enable the client to work efficiently with other imperative
cloud-based solutions. It ensured that Mambu (core banking
solution), nCino (commercial lending solution), their own
proprietary digital savings banking solution and several other
applications are integrated and seamlessly running on this
newly created platform.
AWS Mambu OutSystems

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 Global fintech The Challenge
leader transforms With rapid expansion, the client needed to simplify the The client chose to migrate their on-prem applications
process for onboarding new customers in order to and data services to AWS as an important step to
payment support the rising demand for real-time payment modernizing their platform and drive innovation at the
solutions. They also sought to minimize the chances of speed of business. Through the shift to AWS, the client
experiences and fraud by improving the ability to identify fraud in sought to minimize risks arising out of delivery issues
real-time, while enabling faster and safer payments. from existing infrastructure.
drives innovation
at the speed The Solution
of business with The client chose Persistent as a partner that Persistent developed an API layer to reduce the

AWS cloud could provide a robust governance framework

encompassing development, management,
onboarding time for financial institutions and its
customers by creating pre-defined bundles of
onboarding and reporting to ensure visibility capabilities for monetization. This layer also enabled
Founded in 1990, the client is a global
and reliability and take complete ownership a seamless data exchange between partner
fintech and payments leader, offering
of outcomes. ecosystems, improved insights and risk models and
best-in-class industry solutions for risk
facilitated the detection of fraudulent activity.
insights, identity and fraud detection
Persistent helped the client modernize their existing
and mobile payments. The fintech
enterprise data platform that relied heavily on batch Persistent executed these activities via an agile,
helps 2,500 financial companies,
processing and inflexible architecture. This outcome-based POD model. A purpose-built team
government organizations and
migration to a cloud-native AWS platform enabled having an optimal combination of skills,
payment businesses leverage a single
the client to leverage real-time APIs. technologies and engagement models was
integrated, real-time payment network
deployed to drive end-to-end project ownership,
to transform payment experiences for
from design, development to test automation.
their customers.

Banking
The Outcome
Persistent and the client are partnering to successfully With API-based capabilities, the client has shortened
meet business timelines for the project by migrating the new customer onboarding process while
the solution to AWS on schedule and without any accelerating time to market for new products
business disruption. This will enable over 30% cost and features.
savings over a five-year period with significant savings
accruing in year one. The transition to real-time processing put them
on a path towards reducing fraud on their payment
network significantly.

AWS MuleSoft Salesforce Java .Net

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 Global fintech The Challenge The Outcome
leader leverages The client faced several operational user experience and delivery process, Speed to innovation is critical for any client can now scale rapidly, improve
issues with the existing legacy enterprise they wanted to migrate 70+ enterprise fintech. This client saw many benefits performance and enhance stability
AWS Cloud applications deployed on unsupported applications and related data from the from the cloud migration and — all while maintaining security
operating systems and on traditional core financials, people and places and modernization of enterprise systems, and compliance. As it led to the
to modernize hosted data center infrastructure. privacy engineering groups to the AWS including enhanced operational decommissioning of its on-premises
This slowed innovation and led to Cloud. Security quickly became capabilities and increased stakeholder data centers, the client has been able
enterprise scalability issues which negatively a primary consideration throughout delight. With 70+ legacy applications to reduce costs.
impacted product engineering teams. the journey as much of the data that being moved to the AWS cloud, the
applications to To delight engineering teams by once resided on prem was moved
improving performance, scalability, to the cloud.
boost operations
and innovation The Solution
The client is a US-based global As the client’s digital transformation all the applications from the test
leader in the fintech domain, partner, Persistent adopted a multi- environment to the production
providing financial, accounting and phase modernization approach. environment.
tax preparation solutions to over
100 million customers across nine In the first phase, Persistent did an In the third phase, the focus was on the
countries. in-depth code analysis to understand containerization of applications. It was
all applications’ operational aspects. It essential to modernizing the client’s
included re-factoring existing existing enterprise legacy applications
Banking
applications to make them cloud-ready with cloud-native deployments.
while adhering to the corporate
standards for security and compliance. Persistent also ran Amazon
CloudWatch to help the client monitor
In the second phase, Persistent helped AWS resources and applications in the
in migrating the cloud-ready cloud and on the server. It also built an
applications to the AWS platform and enterprise intelligence platform to
deployed several AWS components, enable data analytics for the client.
including CodePipeline and
CodeBuild. It was vital to run Following DevSecOps principles,
performance testing, chaos testing and Persistent also ensured end-to-end
CI/CD pipeline integration as per automation of infrastructure
corporate policies. The team Persistent provisioning, continuous integration
applied production cutover to migrate and deployment.

AWS — Infrastructure Migration

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 Fortune 500 The Challenge
residential The client wanted to migrate to the cloud from the existing on-premises platform
to help its customers with a faster documentation process. It was essential for the
mortgage company client to enable lenders to allow borrowers to submit signed documents online.
The client also needed to empower lenders to gain a competitive edge by
accelerates loan offering attractive loan products. It wanted to upgrade its infrastructure and
move to the cloud to help lenders comply with regulatory norms.
processing time
with AWS-powered The Solution
automation The client engaged with Persistent to build a robust data platform with AWS.
Persistent adopted a DevOps model with AWS tooling and infrastructure
As a leading provider of
resources to drive this objective. This approach was vital to help the client with
automation software for the US
efficient process automation for faster delivery, issues resolution and scalability.
mortgage industry, the client is a
With AWS storage services, the client’s automation platform allowed lenders to
Fortune 500 company that
store and manage a massive amount of loan application data.
provides a highly efficient and
cost-effective digital mortgage
Persistent added peer data analytics capabilities on top of the data platform
process to help residential loan
built on AWS architecture. It enabled lenders to use the client’s solution
providers, title agents,
to compete, innovate and roll out competitive loan products. Deployment
homeowners and mortgage
of a document classification solution allowed them to automate the
investors close loans faster and
whole process of mortgage documentation depending on the criticality
increase profit margins.
and requirements.

Banking Most importantly, Persistent implemented several cloud solutions on the AWS
infrastructure to make the client’s platform meet their users’ (lenders’)
requirements. This included the implementation of eSigning, eClosing,
document classification, automated dispatching of the disclosure to the
borrower and integration with third-party loan aggregators.

The Outcome
The client’s mortgage automation software has been transformed to help
lenders accelerate loan processing time by 50%. It also substantially reduced
document signing time from weeks to hours and storage/retrieval costs by
40%-45%. With over 60 services running on the cloud, the client’s highly
automated platform has been up and constantly running without any outages
while adhering to the prescribed regulatory compliance.
AWS — Automation

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US-based insurance The Challenge The Solution
company improves Vermont Mutual was struggling with the manual deployment of applications Vermont Mutual required a seamless admin system for rating and
which were consuming too much bandwidth. Legacy code was becoming migration from the existing legacy underwriting activities.
customer service increasingly difficult to maintain. Vermont Mutual needed to execute a cloud technology stack to AWS cloud.
migration strategy to tackle challenges arising out of multiple single points of They collaborated with Persistent to By leveraging Persistent’s proprietary
and accelerates failure in their current architecture, inconsistencies between internal modernize core operational capabilities design thinking approach and the
environments, production outages and the growing chances of financial to adapt to the new business models Persistent Digital Greenhouse
time-to-market transfers being missed due to downtime. and enterprise-wide change framework, Persistent helped Vermont
management. reduce the complexity of process
with AWS design and improved user experience,
Persistent helped Vermont migrate all resulting in a 100% customer
Quote and App functionalities for satisfaction score (CSAT) for over
multiple products from their legacy three years.
system to AWS cloud. Vermont’s
current bridging/real-time rating With Persistent’s support, Vermont also
Vermont Mutual Insurance Group is
interface was replaced with a modern implemented the insurance rater that
one of the ten oldest mutual property
technology stack and API-lead carried out around 80% of new policies
and casualty insurers in the United
microservices architecture. Persistent while ensuring compliance with
States, with over 300,000
also helped them integrate with ACORD standards.
policyholders.
Guidewire (InsuranceNow) policy

Insurance

The Outcome
Migrating to AWS cloud helped resulting in reducing time to market
Vermont Mutual improve turn-around for feature changes — from two
time and quality of response to the months to two weeks. They also
needs of agents and policyholders. benefitted from improved Recovery
By standardizing its policy underwriting Time Objective (RTO) for disaster
system, Vermont empowered its recovery from 24 hours to two hours.
agents to better serve their customers As the cloud migration enabled full
and drive customer loyalty. access to centrally managed logs,
Vermont realized significant cost
Utilizing DevOps on AWS, Vermont savings by employing fewer resources
Mutual has improved operational to trace issues.
efficiencies within its core processes,

Java AWS — Infrastructure Migration

React.js MySQL Appian Corticon

30 All Rights Reserved © 2023 31

 UK-based The Challenge
fintech platform Gojoko wanted to build a fully customers to apply for unsecured loans
integrated cloud-based digital platform and savings instantly. Gojoko wanted
significantly that would enable them to make credit the platform to integrate seamlessly
available at fair rates to customers who with other aggregators and channels,
reduces loan previously wouldn’t have access to it. core banking platforms and direct debit
The platform would also allow platforms.
disbursement
time with an AWS- The Solution The Outcome
powered digital Persistent leveraged its deep financial Additionally, Amazon CloudWatch With the new digital platform, Gojoko
services expertise to help build the was implemented to help the client has significantly reduced the loan
platform Community Lenders Gô Digital® with data and actionable insights disbursal turnaround time while saving
Platform on AWS. The platform across applications and infrastructure costs. The configurable admin portal
provided the agility necessary to resources. It ensured a 24/7 availability allows Gojoko to manage loan
enable banks and credit unions to of the client’s digital platform across portfolios and generate relevant
design, launch, service and scale different zones. Moreover, it freed reports. The AWS-powered digital
banking and lending portfolios. Gojoko from handling time-consuming platform also offers credit unions an
Gojoko is leading fintech platform database administration, backups, effective way to leverage a cutting-
providing digital customer Persistent delivered a solution called monitoring, software patching, etc. edge banking platform without
interface and advanced digital iHUB with exposed REST APIs over significant investments.
marketing to banking customers AWS API Gateway for integrating with Persistent also set up an admin portal
across the United Kingdom. the www.mycommunityfiance.co.uk to manage loans flowing in through
Gojoko elevates community website and other channels. Persistent the website and APIs and provided
banks and credit unions to help also deployed Amazon Relational maintenance support for the existing
them grow and expand into Database Service (AWS RDS) for system.
modern financial institutions by MySQL database to offer customized
leveraging technology. encryption capabilities and high-level
availability across different time zones.

Banking

Spring

Hibernate MySQL on AWS RDS

Elastic Beanstalk EC2

CloudWatch AWS API Gateway

SSL Certificate Manager

32 All Rights Reserved © 2023 33

 U.S.-based fuel-cell The Challenge
manufacturer halves To reduce IT complexity and operational costs, a to consider: VMware Cloud on AWS or cloud-native
U.S.-based manufacturer of solid oxide fuel cells that modernization, which would involve transforming
infrastructure produce on-site electricity wanted to fully migrate its computing, networking, and security and require
on-premises datacentre environments in the U.S. and additional time for project completion.
costs and reduces APAC to AWS Cloud. There were two potential options

downtime by 70%
The Solution
The client’s solid-oxide platform for
Persistent helped the client enhance scalability, maximized the value of its existing VMware licenses
distributed generation of electricity
flexibility, and operational efficiency with VMware, with VMware’s vCenter Configuration Manager
and hydrogen is changing the
which is highly compatible with the AWS cloud (VMC) in the AWS environment. To prioritize
future of energy. Trusted by
environment. The solution optimized the client’s security measures, we also implemented a zero-
Fortune 100 companies worldwide,
cloud infrastructure for long-term cost savings and trust approach to safeguard the client’s cloud
they focus on lower carbon
superior performance. Additionally, the client infrastructure and data.
emissions and a commitment to
achieving a net-zero future.

Energy & Utilities The Outcome

Through our solution and collaboration with AWS, we experienced 70% less downtime compared to a
accelerated the migration to AWS compared to cloud-native approach, and increased efficiency by
cloud-native alternatives by 46%, lowered 48% among the IT infrastructure team.
infrastructure and operations costs by 53%,

AWS Migration VMC on AWS

34 All Rights Reserved © 2023 35

 A leading ad tech The Challenge
and marketing firm The client, a major player in the ad-tech and marketing arena, operated in an
offshore-nearshore model handling incident management riddled with
achieves operational operational challenges. It was no longer cost-effective and could not meet
service level agreements (SLAs) for escalated ticket volumes. The client needed
excellence with an to achieve high compliance with ticket resolution SLAs in a 24x7, follow-the-sun
model that was both cost-effective and ensured quality support and coverage.
always-on, follow-
the-sun service The Solution
delivery model Persistent’s comprehensive, time- Our L2 and L3 teams provide 24/7
zone flexible, cost-effective service on-call rotation for application and
ops delivery model effectively infrastructure support, while our
managed a less-than-ideal hand-off offshore team works on-desk around
The client offers industry-specific
from the company’s previous vendor. the clock five days a week and is
MarTech solutions that help customers
We used an Infrastructure as Code on-call on weekends. We provide
build strategic relationships to grow
(IaC) approach on AWS and leveraged end-to-end monitoring, not only on
their business, from customer
our expertise to quickly familiarize with applications and infrastructure, but
acquisition to loyalty.
the client’s tech stack to identify also on security and compliance
common patterns and automate analysis data, utilizing CloudTrail, AWS
Media & Entertainment resolution for repeatable issues. We Config, backup and restore, and
also leveraged an AI-based chatbot certificate management to ensure the
for self-service ticket resolution to security of the client’s systems.
reduce backlogs and turnaround time.

The Outcome
Through our collaboration with the standardization on the AWS cloud.
client and AWS, the company now Automated infrastructure
has an always-available, follow-the- provisioning also allows faster
sun service delivery model for time-to-market and a streamlined
support tickets, one with improved pipeline for new features and product
SLA compliance and enhanced enhancements.
security through reduced silos and

WS AWS CICD AWS CloudWatch AWS Config CloudTrail Terraform

36 All Rights Reserved © 2023 37

 American luxury The Challenge The Outcome
retail innovator The client was limited in their ability to scale to meet the company’s vision Stability is critical for the client business model amid rapidly growing demand.
to help charities on a global scale, while continuing to provide a secure Persistent’s deployment of AWS infrastructure enabled the client to improve speed
enhances and delightful online user experience. They wanted to leverage the benefits to market, agility and the customer experience by offering new products/SKUs
of Cloud technology but needed help on how to adopt AWS Web Hosting with bundles, pricing and promotions, with ease. With a 360 view of customer
digital customer Services cost-effectively. This included building the capability to scale the data, the client delivered a seamless omni-channel experience with no reported
online experience quickly to meet surges in demand. outages or downtime, increasing customer base and sales revenues.
experience with a
robust, scalable and The Solution
secure ecosystem Persistent took a systematic approach WAF (web application firewall)
to implement a stack of cloud-based that provided the client with XSS,
using AWS Web web hosting solutions from AWS SQL injection, control bot traffic
aligned with the client’s needs. This and rate limiting to prevent any
Hosting Services included delivering customized malicious attacks from penetrating
digital features to facilitate charity. the application.
The US-based client is a multi-brand With a robust approach to solution
luxury retailer offering a new online retail design and caching mechanism, The Persistent team also deployed
concept with a mission to impact the Persistent designed the entire Amazon Aurora, a fully managed,
lives of underprivileged girls by donating architecture with a focus on security, cost-effective relational database
20% of its proceeds to global charities. scalability and cost optimization. engine, to automate time-consuming
It works closely with luxury brands and tasks, including provisioning
global celebrities to build recognition To help the client handle more data hardware, taking backups and
for its approach. with increasing network traffic, patching. To support the tech stack
Persistent deployed Amazon with mid-tier caching methodologies,
CloudFront and leveraged content- custom services on Amazon EC2
Retail
based routing of AWS application instances, such as Memcached and
load balancer and Amazon RDS. Elasticsearch, were configured.

As ensuring the website and web Amazon Simple Storage Service (S3)
applications’ availability and security provided a cost-effective solution for
was critical during periods of surging storing, archiving and securing large
demand, Persistent deployed AWS volumes of data. Additionally,
Web Application Firewall (WAF) to Persistent implemented Amazon
protect the client’s website against Route 53, a highly scalable DNS web
cyber-attacks. To secure the service, for improved application
endpoint, Persistent leveraged AWS resiliency and API security.

AWS — Web Hosting Services

38 All Rights Reserved © 2023 39

 As an AWS Premier Tier Partner, Persistent delivers innovative cloud services with proven
technology offerings and accelerators — enabling fast, flexible, and scalable access to the
AWS cloud tailored to clients’ unique needs. By collaborating with AWS, we drive true
business value and competitive differentiation for enterprises in a variety of vertical industries

persistent.com/aws →

Our AWS Expertise Premier Tier Partner — Demonstrating the breadth and depth of our expertise
MSA ProServ SaaS Well- Public Sector DevOps IoT
360 100+ 11 years Partner Competency Architected Partner Competency Competency
Degree Relationship Enterprise Clients APN Partner

OLA & MMP Solution Financial Amazon EC2 for Data & Analytics AWS Service
6 900+ 2,500+ Certified & Provider Partner Services MS Window Competency Delivery —
Competencies (+2 service AWS Certifications AWS Practitioners & Delivery Well-Arch. Competency Lambda
designations) Professionals Badge

Amazon Kendra
360 Relationship CodeGuru AWS SageMaker AppFlow
Search

Capabilities — Covering IaaS and PaaS Vertical

AWS Cloud Migration and Cloud Native Development, Cloud Legacy Application Persistent Digital Bank Digital Front Door Engage360
Modernization, DC Exit Strategy & Container Native Modernization, Monolith to
(BFSI) (HCLS) (Multi-Vertical)
Execution Microservices
Digital banking and credit union Digital platform enabling an Salesforce solution leveraging
solution combining services and a omnichannel solution for patients, Amazon Kendra’s machine learning-
Data Modernization Enterprise Data Cloud Infra Modernization, Managed Cloud Security, DevSecOps, GRC & technology platform to accelerate care providers and agents for all powered intelligent search capabilities
Strategy, Analytics, AI/ML & GenAI Services, VMC on AWS Compliance, Zero Trust Framework digital transformation phases of patient interaction and to deliver sales effectiveness and
care delivery superior service agent productivity

40 All Rights Reserved © 2023 41

persistent.com/aws →