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Sapling IP Analog Manual SAP Series V10.4

The Installation Manual V10.3 for SAP Series IP Clocks provides detailed instructions for setting up and installing various clock models, including safety precautions and network requirements. It covers installation methods, power over Ethernet (PoE) connections, and the use of network monitoring software for configuration. The manual also explains how to set the clocks to DHCP or static IP addresses and adjust time zone settings.

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0% found this document useful (0 votes)

34 views95 pages

Sapling IP Analog Manual SAP Series V10.4

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loayelshafey72

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Installation Manual V10.

SAP Series IP Clock

The Sapling Company, Inc. P. (+1) 215.322.6063

670 Louis Drive F. (+1) 215.322.8498
Warminster PA 18974 www.sapling-inc.com
USA
The Sapling Company, Inc. P. (+1) 215.322.6063
670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

SAP Series IP Clocks - Table of Contents

Interactive Hyperlinked PDF – Click on the topic and the document will go to the relevant
page. Clicking on the logo will take you back to the table of contents.

Table of Contents 2 Network Monitor Software - Main Screen 73 - 75

Important Safety Instructions 3 - Task Bar Options76 - 80
Identify Your Clock 4 I - Quick Access Menu 81 - 82

- Error Messages 83
Before Installation

Flag Mount Installation - Round Metal Clock 34 - 40

- Round SlimLine/Aluminum Clock 41 - 47

- Square Clock 48 - 54

Double Mount Installation - Round Metal Clock 55 - 59

- Round SlimLine/Aluminum Clock 60 - 65

- Square Clock 66 - 72

Manuals may change without prior notice

2
The Sapling Company, Inc. P. (+1) 215.322.6063
670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Important Safety Instructions

! DANGER ! WARNING

, SHOCK HAZARD
• Keep the electricity to this device turned
H FIRE HAZARD
• Always follow your national and regional
OFF until the clock installation electrical codes or ordinances.
is complete. • The AC power circuit for the clock must
• Do not expose the clock movement to be attached to a circuit breaker that can
water, or install the clock in a location be reset by the user.

| PHYSICAL INJURY HAZARD

where it may be exposed to water.

• If you are standing on an object while

installing your clock, make sure that the
NOTICE object can support your weight, and will
not sway or move as you stand on it.
• Do not install the clock outdoors. • Take precautions to avoid injury by
Damage to the clock if placed outdoors potential safety hazards near the point
voids the warranty. of installation including (but not limited
to) heavy machinery, sharp objects, hot
• Do not hang objects from the clock or
surfaces, or exposed cables carrying an
clock mounting parts. The clocks are not
electric current.
designed to support the weight of other
objects. • Follow all mounting instructions exactly
as stated in this manual. Failure to do so
• The clock face and housing may
may result in the device falling off the
be cleaned with a damp cloth or
point of installation.
disinfectant. Test other cleaning products
on a small part of the clock housing • Packaging materials and mounting items
before attempting to use on the rest of include plastic bags and small pieces,
the clock. Avoid bleach and chemicals which pose a suffocation hazard to
known to dissolve plastics. young children.

3
The Sapling Company, Inc. P. (+1) 215.322.6063
670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Identify Your Clock

A label containing the part number of your clock is attached to the

clock movement.

If your part number begins with SAP-1, it is a METAL clock

If your part number begins with SAP-4, it is a SLIMLINE or SQUARE clock
If your part number begins with SAP-5, it is an ALUMINUM clock
If your part number begins with SAP-6, it is a WOOD clock

Example part numbers:

SAP-1BS-16R-1 (METAL clock)
SAP-4BS-12S-4 (SQUARE clock)
SAP-4BS-12R-4 (SLIMLINE clock)
SAP-5AS-09R-1 (ALUMINUM clock)
SAP-6DS-12R-2 (WOOD clock)

4
The Sapling Company, Inc. P. (+1) 215.322.6063
670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Before Installation - System/Network Requirements

You will need the following items to set up an IP-based synchronized clock network:
• This manual
• A Local Area Network (LAN) that either has access to at least one of the following:
• An in-house NTP server
• The Internet
• A local firewall that is open on Ports 80 (TCP), 123 (UDP), and 1777 (UDP)
• Port 123 is to allow the clock to get time data from NTP Time Server(s)
• Port 80 is to allow access to the clock’s built-in web interface (HTTP)
• Port 1777 is to allow the NET-MON-SOFT to identify our clocks that are on the network and
present them on the network monitoring software
• At least one laptop or desktop computer with access to this LAN and a web browser
• A copy of the Monitor.exe software
• Security access to all of the above items
• A crossover cable and PoE injector or for programming the clocks. (Optional - A clock can also be
programmed over a network.)
• We also recommend keeping a record of the clock serial numbers, locations, and IP addresses by creating
a table like the one shown below:

LINE # SERIAL # CLOCK NAME / LOCATION IP ADDRESS MAC ADDRESS

1
2
3
4
5
6
7
8
9
10

5
The Sapling Company, Inc. P. (+1) 215.322.6063
670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Before Installation - Power over Ethernet (PoE)

The IP PoE Clock requires a Class I (class one) Power Classification PoE switch or a PoE injector.

Connecting the clock to a PoE Switch:

1. Plug in the PoE switch to a power outlet.
2. Using a network cable, connect one end to the switch/router on the network, and the other end to the
IP clock.

Connecting the clock to a PoE Injector:

1. Plug in the power injector to a power outlet.
2. Using a network cable, connect one end to the IN
switch/router on the network, and the OUT
other end to the IN port on the injector.
3. Using another network cable, connect one end to the OUT port on the injector, and the other end to
the IP clock.

1
2

6
The Sapling Company, Inc. P. (+1) 215.322.6063
670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Before Installation - Network Monitor Software

The clock is provided with a Network Monitoring Software, allowing the user to view, program, and
monitor the clocks (displays). The Network Monitoring Software will be used once the clock(s) has
been powered and connected to the network. Therefore, at this stage, the software should be ready
and available, and will require downloading the software on a computer.

In addition to the CD, the Network Monitoring Software is also available to be downloaded from our
website as per the below link. Please also note that the Network Monitoring Software is available
in two different versions: One version is meant for the hard-wired network clocks, while the second
version is meant for the Wi-Fi network clocks. Make sure that you download the correct software
version depending on the type of clock you have.

https://sapling-inc.com/software/

Instructions for downloading and installing the Network Monitoring Software:

1. Create a folder on your computer called Network Monitor
2. If you have the Network Monitor on a CD:
a. Load the CD into your computer’s CD Drive
b. Open the file on the CD and select the file ending in extension “.exe”
c. Copy the file to your Network Monitor folder.
3. If you downloaded the Network Monitor from our website: https://sapling-inc.com/software/
a. Locate the Network Monitor file in your computer’s Downloads folder.
b. Select the file and copy all of its contents to your Network Monitor folder.
4. If you received the Network Monitor as an email attachment, refer to your email provider’s
instructions for downloading email attachments.
5. In order to use the Network Monitoring Software, port 1777 must be open in the facility’s firewall.
6. If your computer has a security software
in use, please make sure that it is not
blocking the network monitoring
software (if it is, you need to allow it
to run by having it “whitelisted” on your
computer).
7. Once the software is running on your
computer, you can proceed with the
next steps of the installation
instructions. At this stage, no clocks
(displays) will appear in the network
monitoring software until additional
steps are taken, as described later on
in this manual.
7
The Sapling Company, Inc. P. (+1) 215.322.6063
670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Before Installation - DHCP

The IP-PoE clock can be set to DHCP or Static IP address.

If you wish to be able to access the web interface from a computer, Port 80 must be open.

If you wish to access your clock using a known, unchanging Static IP address, see the next page.

If a user wishes to access the web interface while the clock is in DHCP mode, use the Network Monitoring
Software and double click on the clock.

8
The Sapling Company, Inc. P. (+1) 215.322.6063
670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Before Installation - Static IP

The IP-PoE clock can be set to DHCP or Static IP address.

The clock is shipped in DHCP mode as default. This means that once the clock is connected to the
network it is assigned the next available IP address by a DHCP server. It is user changeable, meaning
that the clock can be set with a static IP address and changing these settings in the clock built-in web
interface (as explained in this manual).
For setting your IP-PoE clock to a static IP address, there are two options for doing so.
Option 1: If the facility where clock(s) will be installed into has a DHCP server, please follow these steps:
1. Connect and power the clock to the network via a network cable. (Note: in order to have clock be
powered, network cable must be receiving power through a PoE Switch or PoE Injector)
2. Once clock is powered, double click on the clock when using the Network Clock Monitoring
Software.
3. Go onto a web browser that is connected to the same LAN (Local Area Network) as the clock and type
the IP address of the clock into the address bar.
4. This should bring you to the web interface of the clock and you will be prompted to log in.
The default password is 6063.
5. Once logged in, select “Network Settings” on the top of the page. Refer to image A shown below.
6. In “Network Settings” note the DHCP option. Toggle DHCP from “ON” to “OFF”. This will make the
current IP address of the clock static. Refer to image A shown below.
7. Enter the Gateway IP Address, Subnet Mask, DNS Router, and Static IP Address as provided by your
network administrator.
8. After DHCP is switched to off, power cycle the clock by unplugging the network cable from the
clock’s RJ-45 receptacle, waiting 10 seconds, and then plugging it back in.

Image A

9
The Sapling Company, Inc. P. (+1) 215.322.6063
670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Before Installation - Static IP (ctd.)

Option 2: Another way to set the clock with a designated static IP address without the use of a DHCP
server would be by using crossover cable.
1. Power the clock while holding down both buttons on the back of the clock (on top of the clock
movement). You should now be able to access the clock through a web browser at IP address
192.168.0.123.
2. Use a crossover cable to attach the clock to a PoE injector, and the injector to your computer.
a. If you are connecting from the clock to the computer using a PoE switch, the injector is not
needed.
3. Access the web interface using the default password 6063, then click on the “Network Settings” tab.
Refer to image A shown in the previous page.
4. Confirm that DHCP is set to OFF. Refer to image A shown in the previous page.
5. Enter the following parameters provided by your network administrator: Gateway IP Address, Subnet
Mask, DNS Router, and the designated Static IP Address of the clock. After entering these settings,
click on the “Submit” button.
6. Write the Clock Number, IP Address, MAC Address, and intended installation location in your personal
record.
7. Click the “Submit” button.
8. Exit the Web interface.
9. Detach the data cable.
10. Reattach the data cable and log in to the clock by using the new Static IP.

10
The Sapling Company, Inc. P. (+1) 215.322.6063
670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Before Installation - Clock Setup - GMT/UTC Offset

1) Double click on the serial number for the clock being installed. This should take you to the web interface
for that clock. Use the default password 6063 to enter.

2) Select the Clock Settings tab, enter an easy-to-identify name for the clock (like the clock’s location),
select the GMT/UTC offset for your time zone (for example, New York is -5), and press the submit button.

11
The Sapling Company, Inc. P. (+1) 215.322.6063
670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Before Installation - Clock Setup - Network Servers

3) Time Input – From Third-Party NTP Time Servers:

The clock comes pre-programed with third-party NTP Time Servers accessible via the facility network and
internet. These pre-programed Time Servers can be viewed or changed in the “Network Servers” tab of
the clock built-in web interface (as shown in the below image). In order to allow the clock to access the
third-party NTP Time Servers, port number 123 must be open in the facility network firewall.
The time server address text boxes in the clock’s web interface are changeable, allowing the user to delete
the default third-party NTP Time Servers and program the clock to receive time data from different third-
party NTP Time Servers by typing their IP addresses or URLs into the text boxes.

Data Switch

PoE Switch
Router
Network Cable

Network Cable

Modem

IP Digital Clock IP Digital Clock

IP Analog Clock
Third Party NTP Time Servers

12
The Sapling Company, Inc. P. (+1) 215.322.6063
670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Before Installation - Clock Setup - Network Servers

Time Input – From an In-House NTP Time Server or from a Master Clock
If the facility has their own in-house NTP Time Server or a master clock capable of providing time data to
the IP clocks, the IP clocks should be programmed accordingly. To set the clocks to receive the time data
from the in-house time source, please follow the below steps:
• Set the in-house NTP Time Server or master clock (capable of providing time data to the IP clocks) with a
static IP address.
• Once the IP address of the in-house time source has been identified, program it in the clock “1st Server
Address” text box in the “Network Servers” tab of the clock built-in web interface.
• Make sure to click the circle next to the “1st Server Address” text box, which will command the clock to
take time data from this selected time source.
• Make sure that the option “Rotate Servers” is not selected, which commands the clock to receive time
data from the “1st Server Address” as long as it is active.
• Regardless of what server or master clock you are using as a time source, all IP clocks must still be set
with the UTC/GMT Offset and DST separately, as explained in this manual.
• If you only want the clocks to receive time data from the in-house NTP time server or from the in-house
master clock, you can delete all other pre-loaded server addresses (2nd Server Address – 10th Server
Address). If you leave these third-party time servers listed, they can be used as a backup to the in-house
NTP time server, as long as the clocks can access the internet.
Master Clock
In House NTP OR
Time Server

The need for a DHCP server is

eliminated when IP clocks are set Network Cable
Data Switch
with a static IP address

*Dedicated DHCP PoE Switch

Router
Server or
Router acting as
Network Cable

Network Cable

DHCP server

IP Digital Clock
Static IP Address
000.000.000.0 of the in-house
time server /
master clock

IP Analog Clock

IP Digital Clock
13
The Sapling Company, Inc. P. (+1) 215.322.6063
670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Before Installation - Clock Setup - Network Servers

Time Input – From two In-House NTP Time Servers or from two Master Clocks
• Set the in-house NTP Time Servers or master clocks (capable of providing time data to the IP clocks) with
a static IP address.
• Once the IP addresses of the in-house time sources have been identified, program these two static IP
addresses into the clock’s “1st Server Address” and “2nd Server Address” text boxes in the “Network
Servers” tab of the clock’s built-in web interface.
• Delete all other Server Addresses that came pre-programmed in the clock and make sure to leave only
the two IP addresses of the in-house time sources that you have programmed into the clock.
• Make sure that the option “Rotate Servers” is selected, which commands the clock to rotate between
the two time sources.
• Regardless of what server or master clock you are using as a time source, all IP clocks must still be set
with the UTC/GMT Offset and DST separately, as explained in this manual.

Static IP
000.000.000.0 Addresses of the
000.000.000.0 in-house time
servers / master
clocks

Click on “Rotate “Servers”

GPS Time Input GPS Time Input

(optional) Master Clock #1 Master Clock #2 (optional)
GPS Cable GPS Cable
Local Power Network Cable Network Cable Local Power

Data Switch

*Dedicated DHCP Server or PoE Switch Router

Router acting as DHCP server
Network Cable

Network Cable

The need for a DHCP server is

eliminated when IP clocks are set
with a static IP address

IP Digital Clock IP Digital Clock

IP Analog Clock

4) Close the web interface and IP monitor. The clock should now be able to accurately display time when
connected to your network. More information on selectable IP clock settings are provided later on in this
manual.
14
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670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Preparing to Install - Quick Start

1) Double click on the serial number for the clock being installed. This should take you to the web interface
for that clock. Use the password 6063 to enter.

2) Select the Clock Settings tab, enter an easy-to-identify name for the clock (like the clock’s location),
select the GMT offset for your time zone (for example, New York is -5), and press the submit button.

15
The Sapling Company, Inc. P. (+1) 215.322.6063
670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Preparing to Install - Quick Start (ctd.)

3) Select the Network Servers tab and confirm that the NTP servers listed are the servers you wish to use.
If you wish, enter the URL or IP address of an NTP server or master clock of your preference. If using a
master clock or NTP server, the master clock/server must be set to a static IP address. See the master clock
manual for instructions on how to set the master clock to a static IP address. Use the circle next to the
textbox to select it, and make sure that the “Rotate Servers” box is unchecked. Press the submit button
when finished.
Please Note: Regardless of what server or master clock you are using as a time source, you must still set
the GMT Offset and DST settings in your secondary clocks separately.

4) Close the web interface and Network Monitor. The clock should now be able to accurately display time
when connected to your network. For information on more selectable IP clock settings, see the sections of
the manual that follow.

16
The Sapling Company, Inc. P. (+1) 215.322.6063
670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Preparing for the Installation

Consideration should be made for various factors such as their location, type of mounting (flush, surface,
dual-faced or flag mounted), and more. Please read the manual including all relevant sections for your specific
installation configuration to understand the steps, how to wire, and how to install the clock. In addition, please
note what hardware you may need to supply.
The clock can be Surface (wall) Mounted, Dual-Faced or Flag Mounted.

For installing the clocks, the installer will need to have the below items which are not provided with the clocks:
• A #2 Phillips-head screwdriver
• A Network Cable
• A drill and a drill bit (size depending on wall anchor)
• A flat-head screwdriver

In Addition:
For a Surface (wall) Mounted Clock:
• A double gang (utility) box

For a Dual-Faced or a Flag Mounted Clock:

• A double gang (utility) box
• There are 4 holes in the pole base plate that would accommodate size #8 screws for fixating it to the
ceiling or to the wall. Hardware to fixate the pole base plate to the ceiling or to the wall depending on
the type of wall is to be provided by the installer.

17
The Sapling Company, Inc. P. (+1) 215.322.6063
670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Wall Mount Installation - Round Metal Clock

Included in Package

Description Quantity Picture

SAP round original 1

analog clock

Mounting Bracket 1
12”: M-MB-12-4
16”: M-MB-16-2

Included in Wiring Kit (A-MK-QS-1E)

#6-32x1/2 screw 2

M4-0.5x10 2

#10x1.5 Self-tapping screw 1

Wall anchor 1

PLEASE NOTE: A user will also have to provide a Phillips-head screwdriver, a small flat-blade screwdriver, a drill with a 1/4 inch drill bit, a pencil, a single
gang box, any equipment needed to install the gang box, at least one CAT5 or CAT6 patch cable, and any additional network cables or devices needed to
provide Power over Ethernet, and a connection to an NTP server.

18
The Sapling Company, Inc. P. (+1) 215.322.6063
670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Wall Mount Installation - Round Metal Clock

1) Install the single gang box in the wall. Leave at 2) Run a CAT5 or CAT6 patch cable from a PoE
least 17 inches between the bottom of the gang switch or PoE injector to the gang box. Confirm that
box and ceiling. Confirm that the bottom of the the switch or injector, as well as the master clock,
gang box is level with the floor. are connected to your network router.

KNOW YOUR NETWORK

Make sure that your network firewall is set to
allow communication between the clocks and
NTP servers. This means that Ports 80, 123,
and 1777 must be open.

17” Minimum
43.2 cm

3) Use the #6-32x1/2 screws to attach the mounting 4) Use the pencil to mark the location of the large,
bracket to the gang box. The gang box should be at circular hole at the top of the mounting bracket.
the bottom of the mounting piece. Once finished, remove the mounting piece and drill
a hole at the location you just marked.

19
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670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Wall Mount Installation - Round Metal Clock

5) Insert the wall anchor into the hole, then reattach 6) Remove the gearbox pin, then attach the
the mounting bracket. This time, also insert the patch cable to the port on the right side of the
#10x1.5 screw through the top of the mounting movement. If the clock is able to access the Internet,
piece and into the wall anchor. it will begin to correct itself. Make a note of the
clock’s Serial Number, which should be on a white
sticker above the port. Add this information to your
tracking chart.

1
2

7) Attach the clock to the mounting piece so that 8) Use the two M4-0.5x10 screws to attach the
the hole at the top of the clock lines up with the clock to the mounting bracket. The screws should
hole at the top of the mounting piece, and the hole pass through the top and bottom holes on the
at the bottom of the clock lines up with the hole at clock, followed by the top and bottom holes of the
the bottom of the mounting piece. mounting bracket.

20
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670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Wall Mount Installation - Round SlimLine Clock

Included in Package

Description Quantity Picture

SAP round SlimLine 1

analog clock

Included in Wiring Kit (A-SLM-MK-S-1)

Mounting Piece 1

#6-19x7/16 screw 2

Strain Relief 1

Included in Gang Box Kit (A-GB-MK-1)

#6-32x1 screw 2

#6-19x3/8 screw 1 (not used)

Included in Wiring Kit (A-WK-MTG-1)

#8x1.5 Self-tapping screw 2

Wall anchor 2

21
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670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Wall Mount Installation - Round SlimLine Clock

1) If you are installing a new gang box in the wall, 2) Run a CAT5 or CAT6 patch cable from a PoE
leave at least 4 inches between the top of the gang switch or PoE injector to the gang box. Confirm that
box and ceiling. Confirm that the bottom of the the switch or injector, as well as the master clock,
gang box is level with the floor. are connected to your network router.
If you are using an existing gang box, the top of the
gang box must be a minimum of four inches away
from the ceiling.
KNOW YOUR NETWORK
Make sure that your network firewall is set to
Ceiling
allow communication between the clocks and
Minimum
NTP servers. This means that Ports 80, 123,
and 1777 must be open.

3) If you do not wish to attach the mounting piece 4A) If you do not wish to attach the mounting piece
to the gang box, proceed to step 4A. Otherwise, go to a gang box, place the mounting piece on the
to step 5. wall. Leave at least 4 inches between the middle of
the mounting piece and ceiling. Confirm that the
bottom of the mounting piece is level with the floor.

4” Minimum

22
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670 Louis Drive F. (+1) 215.322.8498
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USA

Wall Mount Installation - Round SlimLine Clock

4B) Use a pencil to mark the positions of the top 4C) Insert the wall anchors into the two holes,
two holes, then use the 1/4 inch drill bit to drill then place the two self tapping screws through the
holes at the locations of the two marks. mounting piece and into the wall anchors. Skip step
5 and go directly to step 6.

5) Place the mounting piece on the wall above the 6) Remove the gearbox pin, then attach the
gang box so that the bottom centered hole on the patch cable to the port on the right side of the
piece overlaps the top hole on the gang box. Insert movement. If the clock is able to access the Internet,
a #6-32x1 screw through the bottom centered hole it will begin to correct itself. Make a note of the
and into the top hole of the gang box. clock’s Serial Number, which should be on a white
sticker above the port. Add this information to your
tracking chart.

1
2

23
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670 Louis Drive F. (+1) 215.322.8498
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USA

Wall Mount Installation - Round SlimLine Clock

7) Lay any excess wiring across the strain relief base, 8) Attach the clock to the mounting piece by sliding
then attach the strain relief to the clock with the the clock back onto it. You should hear a snapping
two #6-19x7/16 screws. The strain relief should be noise as the latch engages.
tight enough to prevent the wire from sliding.

9) If you need to take the clock off the wall after

the installation has been completed, use a flat-blade
screwdriver or eyeglasses screwdriver to press down
on and release the mounting piece latch, then slide
the clock off the mounting piece.

24
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670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Wall Mount Installation - Round Aluminum or Wood Clock

Included in Package

Description Quantity Picture

SAP round SlimLine analog clock 1

with aluminum/wood rim

Included in Mounting Kit (A-SLM-MK-AW)

Mounting Piece 1

Release lever 1

#6-19x7/16 screw 2

Strain Relief 1

Included in Gang Box Kit (A-GB-MK-1)

#6-32x1 screw 2

#6-19x3/8 screw 1 (not used)

Included in Wiring Kit (A-WK-MTG-1)

#8x1.5 Self-tapping screw 2

Wall anchor 2

If any of the items listed in the wiring kit are missing, you may contact your dealer and order a
replacement kit.
Complete the section “Preparing to Install” before mounting the clock on the wall.
25
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Wall Mount Installation - Round Aluminum or Wood Clock

1) Install the single gang box in the wall. Leave at 2) Run a CAT5 or CAT6 patch cable from a PoE
least 4 inches between the top of the gang box and switch or PoE injector to the gang box. Confirm that
ceiling. Confirm that the bottom of the gang box is the switch or injector, as well as the master clock,
level with the floor. are connected to your network router.
Ceiling
Minimum
KNOW YOUR NETWORK
Make sure that your network firewall is set to
allow communication between the clocks and
NTP servers. This means that Ports 80, 123,
and 1777 must be open.

3) Insert the release lever into the hole atop the 4) If you do not wish to attach the mounting piece
mounting piece latch. to the gang box, proceed to step 5A. Otherwise, go
to step 6.

26
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Wall Mount Installation - Round Aluminum or Wood Clock

5A) If you do not wish to attach the mounting piece 5B) Use a pencil to mark the positions of the top
to a gang box, place the mounting piece on the two holes, then use the 1/4 inch drill bit to drill
wall. Leave at least 4 inches between the middle of holes at the locations of the two marks.
the mounting piece and ceiling. Confirm that the
bottom of the mounting piece is level with the floor.

4” Minimum

5C) Insert the wall anchors into the two holes, 6) Place the mounting piece on the wall above the
then place the two self tapping screws through the gang box so that the bottom centered hole on the
mounting piece and into the wall anchors. Skip step piece overlaps the top hole on the gang box. Insert
6 and go directly to step 7. a #6-32x1 screw through the bottom centered hole
and into the top hole of the gang box.

27
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Wall Mount Installation - Round Aluminum or Wood Clock

7) Temporarily attach the clock to the mounting 8) Remove the gearbox pin, then attach the patch
piece (see step 9), use the pencil to mark the cable to the port on the right side of the movement.
location of the hole at the top of the release lever, If the clock is able to access the Internet, it will begin
and remove the clock again (see step 11). Remove to correct itself. Make a note of the clock’s Serial
the mounting piece and make a hole at the location Number, which should be on a white sticker above
you just marked with the 1/8 inch drill bit. When the port. Add this information to your tracking chart.
finished, reattach the mounting piece.

1
2

9) Lay any excess wiring across the strain relief base, 10) Attach the clock to the mounting piece by
then attach the strain relief to the clock with the sliding the clock back onto it. You should hear a
two #6-19x7/16 screws. The strain relief should be snapping noise as the latch engages.
tight enough to prevent the wire from sliding.

28
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Wall Mount Installation - Round Aluminum or Wood Clock

11) Place one of the self-tapping screws through the 12) If you need to take the clock off the wall after
hole in the top of the release lever. the installation has been completed, remove the
screw from the release lever, press the release lever
down, then slide the clock off the mounting piece.

13
13) If you need to take the clock off the wall after the installation has been completed AND you
accidentally broke off the release lever or forgot to attach it during installation, take a thin flathead
screwdriver, thin ruler, or eyeglass screwdriver and insert the end between the clock and the wall. Press
down on the latch until you are able to slide the clock off the mounting piece.

29
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Wall Mount Installation - Square Clock

Included in Package

Description Quantity Picture

SAP square analog clock 1

Mounting Piece (already attached to 1

clock housing)

Included in Gang Box Kit (A-GB-MK-1)

#6-32x1 screw 2

#6-19x3/8 screw 1

Included in Wiring Kit (A-WK-MTG-1)

#8x1.5 Self-tapping screw 2 (not used)

Wall anchor 2 (not used)

30
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Wall Mount Installation - Square Clock

3) Detach the housing from the back of the clock. 4) Release the mounting piece from the back of
Do this by inserting a flat-blade screwdriver about the housing by sliding it towards the center of the
1/8 inch into each of the slot holes until the housing housing, then pulling it back and away from
detaches. You may hear a snapping noise as the the housing.
latches disengage.
1

Mounting
piece
2

Housing

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Wall Mount Installation - Square Clock

5) Thread the patch cable through the hole at the 6) Attach the mounting piece to the gang box using
top of the mounting piece, followed by the top hole both of the #6-32x1 screws and a
of the housing. Phillips-head screwdriver.

7) Slide the clock housing onto the mounting piece. 8) If you wish to prevent the clock from sliding off
If the housing does not slide on properly, tighten the mounting piece, use the small, silver 6-19x3/8
the screws that attach the mounting piece to the screw on the bottom centered hole. Once the screw
gang box. is in place, test it by attempting to slide the housing
up. The housing should not move.

32
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Wall Mount Installation - Square Clock

9) Remove the gearbox pin, then attach the 10) Loosen the strain relief by unscrewing the two
patch cable to the port on the right side of the screws. Slip any excess wiring through it, then
movement. If the clock is able to access the Internet, tighten the strain relief by reinserting and tightening
it will begin to correct itself. Make a note of the the screws.
clock’s Serial Number, which should be on a white
sticker above the port. Add this information to your
tracking chart.

1
2

11) Slide the clock back into the housing. You 12) If you feel the need to take the clock off the
should hear a snapping noise as the wall after the installation has been completed, use
latches reengage. a flat-blade screwdriver to detach the housing from
the back of the clock, then use a Phillip’s-head
screwdriver to detach the mounting piece from the
housing and gang box.

33
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Flag Mount Installation - Round Metal Clock

Included in Package

Description Quantity Picture

SAP round metal analog clock 1

Mounting Bracket 1 (not used)

Included in Wiring Kit (A-MK-QS-1E)

#6-32x1/2 screw 2 (not used)

M4-0.5x10 2 (not used)

#10x1.5 Self-tapping screw 1 (not used)

Wall anchor 1 (not used)

Continued on next page

If any of the items listed in the kits are missing, you may contact your dealer and order a replacement kit.

34
The Sapling Company, Inc. P. (+1) 215.322.6063
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USA

Flag Mount Installation - Round Metal Clock

Included in Double Mount Kit (SAB-1BD-12R-0M or SAB-1BD-16R-0M)

Dual-mount pole, including 1

mounting plate.

#10-32x3/8 green screw 1

#8-32x7/16 screw 8 (not used)

M3.5-1.0x10 screw (black) 4

Internal-tooth washer 8 (not used)

#6-32x1 screw 4

Flag Mount Endcap 1

PLEASE NOTE: A user will also have to provide a Phillips-head screwdriver, a small slot-head screwdriver, a drill with a 1/4 inch drill bit, a pencil, a double
gang box, four wall anchors (must support 50 lbs, #8 screw size, 1.5”(3.8cm) screw length), four #8 screws for the wall anchors, four #6-32x1 screws for
attaching the mounting plate to the gang box, any equipment needed to install the gang box, at least one CAT5 or CAT6 patch cable, and any additional
network cables or devices needed to provide Power over Ethernet, and a connection to an NTP server.

If any of the items listed in the kits are missing, you may contact your dealer and order a replacement kit.
Complete the section “Preparing to Install” before mounting the clock on the wall.
SlimLine and Aluminum Clocks use the same installation procedures for flag mount housings.

35
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Flag Mount Installation - Round Metal Clock

1) Install the double gang box in the wall or ceiling. 2) Run a CAT5 or CAT6 patch cable from a PoE
If you are installing the gang box in the wall, leave switch or PoE injector to the gang box. Confirm that
at least eleven inches between the top of the the switch or injector, as well as the master clock,
gang box and the ceiling. If you are installing the are connected to your network router.
gang box in the ceiling, leave at least eleven inches
between the gang box and the wall.
KNOW YOUR NETWORK
Ceiling
Make sure that your network firewall is set to
allow communication between the clocks and
11” Minimum NTP servers. This means that Ports 80, 123,
and 1777 must be open.

3) Detach the mounting plate from the mounting 4) Attach the mounting plate to the gang box using
pole by unscrewing the two screws. Set the screws only two of the four long silver #6-32x1 screws.
and pole aside for later. With the mounting plate as a guide, use the pencil
to trace the locations of the four larger holes at the
outer corners.

36
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Flag Mount Installation - Round Metal Clock

5) Remove the mounting plate and drill the four 6) Reattach the mounting plate, this time using all
holes that were just traced. Insert the four wall four long, silver #8 screws, then insert the four
anchors into the holes. #6-32x1 screws through the mounting plate and
into the anchors.

7) Thread any wiring through the mounting plate,

and attach a grounding wire to the mounting plate
using one of the larger centered holes and the
#10-32x3/8 screw.

37
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Flag Mount Installation - Round Metal Clock

8) Remove one of the included adapters. Unscrew the four screws that connect the adapter to the pole,
and the eight screws that hold the two adapters to each other. You may keep the removed adapter and
screws or throw them away, at your preference.

38
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Flag Mount Installation - Round Metal Clock

9) Thread at least fifteen inches (38.1cm) of cable 10) Remove the pole endcap and plastic ring from
from the gang box through the bottom of the pole the exposed pole side. Place the flag mount endcap
until the cable exits through the hole in on the end of the pole so that it covers the exposed
the adapter. large rectangular hole.

Adapter hole

11) Attach the base of the pole to the mounting plate so that the lip is on the top of the base, and the
holes for the screws are on the bottom of the base. Hang the base on the mounting plate, attach the
wires from the bottom of the pole to the wires in the gang box, then screw the other side of the base
onto the mounting plate using the two black screws you set aside before.

4 If you are hanging the

housing from the ceiling,
move the cage nuts on
the rim of the clock to
the appropriate holes.

1 Does your
housing
look
different? If
3 so, ignore
the cage nut
1 2 instruction.
2 WALL CEILING

39
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Flag Mount Installation - Round Metal Clock

12) Remove the gearbox pin, then attach the 13) Place the clock onto the adapter, then insert the
patch cable to the port on the right side of the screws through the holes on the top and bottom of
movement. If the clock is able to access the Internet, the clock into the cage nuts on the adapter.
it will begin to correct itself. Make a note of the
clock’s Serial Number, which should be on a white
sticker above the port. Add this information to your
tracking chart.

1
2

14) If you feel the need to detach the clock from the
housing after the installation has been completed,
remove the outer adapter screws, press down on
the latches, and gently pull on the rim of the clock
until the clock detaches.

40
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Flag Mount Installation - Round SlimLine/Aluminum Clock

Included in Package

Description Quantity Picture

Round SlimLine analog clock 1

Included in Double Mount Kit (SAH-1BD-12R-0 or SAH-1BD-16R-0)

Dual-mount pole, including 1

mounting plate.

#10-32x3/8 green screw 1

#8-32x7/16 screw 8 (not used)

M3.5-1.0x10 screw (black) 4

Internal-tooth washer 8 (not used)

#6-32x1 screw 4

Flag Mount Endcap 1

Included in Gang Box Kit (A-GB-MK-1)

#6-32x1 screw 4

#6-19x3/8 screw 2 (not used)

Continued on next page

If any of the items listed in the kits are missing, you may contact your dealer and order a replacement kit.

41
The Sapling Company, Inc. P. (+1) 215.322.6063
670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Flag Mount Installation - Round SlimLine/Aluminum Clock

Included in Mounting Kit (A-SLM-MK-S-1) or (A-SLM-MK-AW)

Description Quantity Picture

Mounting Piece 1 (not used)

Release lever 0 or 1 (not used)

#6-19x7/16 screw 2

Strain relief 1

Included in Wiring Kit (A-WK-MTG-1)

#8x1.5 Self-tapping screw 2 (not used)

Wall anchor 2 (not used)

42
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USA

Flag Mount Installation - Round SlimLine/Aluminum Clock

1) Install the double gang box in the wall or ceiling. 2) Run a CAT5 or CAT6 patch cable from a PoE
If you are installing the gang box in the wall, leave switch or PoE injector to the gang box. Confirm that
at least eleven inches between the top of the the switch or injector, as well as the master clock,
gang box and the ceiling. If you are installing the are connected to your network router.
gang box in the ceiling, leave at least eleven inches
between the gang box and the wall. The box should
be installed level and plumb with the wall KNOW YOUR NETWORK
and ceiling. Make sure that your network firewall is set to
allow communication between the clocks and
Ceiling
NTP servers. This means that Ports 80, 123,
and 1777 must be open.
11” Minimum

3) Detach the mounting plate from the mounting 4) Attach the mounting plate to the gang box using
pole by unscrewing the two screws. Set the screws only two of the four long, silver #6-32x1 screws.
and pole aside for later. With the mounting plate as a guide, use the pencil
to trace the locations of the four larger holes at the
outer corners.

43
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Flag Mount Installation - Round SlimLine/Aluminum Clock

5) Remove the mounting plate and drill the four 6) Reattach the mounting plate, this time using all
holes that were just traced. Insert the four wall four long, silver #6-32x1 screws, then insert the
anchors into the holes. four #8 screws through the mounting plate and into
the anchors.

7) Thread any wiring through the mounting plate,

and attach a grounding wire to the mounting plate
using one of the larger centered holes and the
#10-32x3/8 screw.

44
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Flag Mount Installation - Round SlimLine/Aluminum Clock

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Flag Mount Installation - Round SlimLine/Aluminum Clock

9) Thread at least fifteen inches (38.1cm) of cable 10) Remove the pole endcap and plastic ring from
from the gang box through the bottom of the pole the exposed pole side. Place the flag mount endcap
until each cable exits through the hole in on the end of the pole so that it covers the exposed
the adapter. large rectangular hole.

Adapter hole
11) Attach the base of the pole to the mounting plate so that the lip is on the top of the base, and the
holes for the screws are on the bottom of the base. Hang the base on the mounting plate, attach the
wires from the bottom of the pole to the wires in the gang box, then screw the other side of the base
onto the mounting plate using the two black screws you set aside before.

2
2

1 1
1

22 WALL
CEILING

46
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Flag Mount Installation - Round SlimLine/Aluminum Clock

12) Remove the gearbox pin, then attach 13) Lay any excess wiring across the strain relief
the patch cable to the port on the right side of base, then attach the strain relief to the clock with
the movement. If the clock is able to access the the two #6-19x7/16 screws. The strain relief should
Internet, it will begin to correct itself. Make a note be tight enough to prevent the wire from sliding.
of the clock’s Serial Number, which should be on a
white sticker above the port. Add this information
to your tracking chart.

1
2

14) Slide the clock onto the adapter in the rotation 15) If you feel the need to detach the clock from the
that you wish it to be viewed. You should hear a housing after the installation has been completed,
snapping noise as the four clips on the adapter use a flat-blade screwdriver on the four slots
secure the clock in place. around the outside of the housing. You may hear a
snapping noise as the internal latches disengage.

WALL

CEILING

47
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Flag Mount Installation - Square Clock

Included in Package
Description Quantity Picture

Square analog clock 1

Included in Pole Kit (SAB-1BD-00S-0 or SAB-1BD-01S-0)

Dual-mount pole, including 1

mounting plate.

#8-32x7/16 screw 8 (4 used)

M3.5-1.0x10 screw (black) 4 (not used)

Internal-tooth washer 8 (4 used)

#10-32x3/8 green screw 1

#6-32x1 screw 4

Flag Mount Endcap 1

Continued on next page

If any of the items listed in the kits are missing, you may contact your dealer and order a replacement kit.

48
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Warminster, PA 18974 www.sapling-inc.com
USA

Flag Mount Installation - Square Clock

Included in Wiring Kit (A-WK-MTG-1)

#8x1.5 Self-tapping screw 2 (not used)

Wall anchor 2 (not used)

Included in Gang Box Kit (A-GB-MK-1)

#6-32x1 screw 2

#6-19x3/8 screw 1 (not used)

If any of the items listed in the kits are missing, you may contact your dealer and order a replacement kit.
Complete the section “Preparing to Install” before mounting the clock on the wall.

49
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670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Flag Mount Installation - Square Clock

1) Install the double gang box in the wall or ceiling. 2) Run a CAT5 or CAT6 patch cable from a PoE
If you are installing the gang box in the wall, leave switch or PoE injector to the gang box. Confirm that
at least eleven inches between the top of the the switch or injector, as well as the master clock,
gang box and the ceiling. If you are installing the are connected to your network router.
gang box in the ceiling, leave at least eleven inches
between the gang box and the wall. The box should
be installed level and plumb with the wall KNOW YOUR NETWORK
and ceiling. Make sure that your network firewall is set to
allow communication between the clocks and
Ceiling
NTP servers. This means that Ports 80, 123,
and 1777 must be open.
11” Minimum

50
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USA

Flag Mount Installation - Square Clock

5) Remove the mounting plate and drill the four 6) Reattach the mounting plate, this time using all
holes that were just traced. Insert the four wall four long, silver #6-32x1 screws, then insert the four
anchors into the holes. #8 screws through the mounting plate and into
the anchors.

7) Thread any wiring through the mounting plate, 8) Detach the housing from the back of each
and attach a grounding wire to the mounting plate clock. Do this by inserting a flat-blade screwdriver
using one of the larger centered holes and the about 1/8 inch into each of the slot holes until the
#10-32x3/8 screw. piece detaches. You may hear a snapping noise
as the latches disengage.

51
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Flag Mount Installation - Square Clock

9) Release the mounting piece from the back of 10) Attach the clock housing to the pole using four
the housing by sliding it towards the center of the black #8-32x7/16 screws and four
housing, then pulling it back and away from the internal-tooth washers.
housing. You will not need the mounting pieces
later; either store them or throw them away at your
discretion. DO NOT THROW AWAY
THE HOUSINGS.

Mounting
piece
2

Housing

11) Thread at least fifteen inches (38.1cm) of wiring from the gang box through the bottom of the pole
until the cable exits through the hole in the adapter.

Adapter hole

52
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Flag Mount Installation - Square Clock

12) Attach the base of the pole to the mounting plate, so that the lip is on the top of the base, and the
holes for the screws are on the bottom of the base. Hang the base on the mounting plate, attach the
wires from the bottom of the pole to the wires in the gang box, then screw the other side of the base
onto the mounting plate using the two black screws you set aside before.

1
2

WALL CEILING

13) Remove the gearbox pin, then attach 14) Loosen the strain relief by unscrewing the two
the patch cable to the port on the right side of screws. Slip any excess wiring through them, then
the movement. If the clock is able to access the tighten the strain relief by reinserting and tightening
Internet, it will begin to correct itself. Make a note the screws.
of the clock’s Serial Number, which should be on a
white sticker above the port. Add this information
to your tracking chart.

1
2

53
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Flag Mount Installation - Square Clock

15) Rotate the clock so that it is right-side up. Slide the clock back into its housing. You should hear a
snapping noise as the latches reengage.

WALL
CEILING

16) If you feel the need to detach the clock from the housing after the installation has been completed,
use a flat-blade screwdriver on the four slots around the outside of the housing. You may hear a snapping
noise as the internal latches disengage.

54
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USA

Double Mount Installation - Round Metal Clock

Included in Package

Description Quantity Picture

SAP round analog clock 2

Mounting Bracket 2 (not used)

Included in Double Mount Kit (SAB-1BD-12R-0M or SAB-1BD-16R-0M)

Dual-mount pole, including 1

mounting plate and adapters

1
#10-32x3/8 green screw

Included in Wiring Kit (A-MK-QS-1E)

#6-32x1/2 screw 4 (not used)

M4-0.5x10 4 (not used)

#10x1.5 Self-tapping screw 2 (not used)

Wall anchor 2 (not used)

PLEASE NOTE: A user will also have to provide a Phillips-head screwdriver, a small slot-head screwdriver, a drill with a 1/4 inch drill bit, a pencil, a double
gang box, four wall anchors (must support 50 lbs, #8 screw size, 1.5”(3.8cm) screw length), four #8 screws for the wall anchors, four #6-32x1 screws for
attaching the mounting plate to the gang box, any equipment needed to install the gang box, at least two CAT5 or CAT6 patch cables, and any additional
network cables or devices needed to provide Power over Ethernet, and a connection to an NTP server.

If any of the items listed in the kits are missing, you may contact your dealer and order a replacement kit.
Complete the section “Preparing to Install” before mounting the clock on the wall.

55
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670 Louis Drive F. (+1) 215.322.8498
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USA

Double Mount Installation - Round Metal Clock

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Double Mount Installation - Round Metal Clock

7) Thread any wiring through the mounting plate, 8) Thread at least fifteen inches (38.1cm) of wiring
and attach a grounding wire to the mounting plate from the gang box through the bottom of the pole
using one of the larger centered holes and the until each wire exits through the hole in the adapter.
#10-32x3/8 screw.

Adapter hole
If you are using a metal adapter and are planning
on mounting the housing from the ceiling, use
pliers to remove the cage nuts and reinstall them in
the other two open holes on the housing.
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Double Mount Installation - Round Metal Clock

9) Attach the base of the pole to the mounting plate so that the lip is on the top of the base, and the
holes for the screws are on the bottom of the base. Hang the base on the mounting plate, attach the
wires from the bottom of the pole to the wires in the gang box, then screw the other side of the base
onto the mounting plate using the two black screws you set aside before.

2
1

WALL CEILING

10) Remove the gearbox pin, then attach a patch cable to the port on the right side of each movement.
If the clock is able to access the Internet, it will begin to correct itself. Make a note of the clock’s Serial
Number, which should be on a white sticker above the port. Add this information to your tracking chart.

1
2

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Double Mount Installation - Round Metal Clock

11) Remove the outer adapter screws, then slide each clock onto the adapter in the rotation that you wish
it to be viewed. You should hear a snapping noise as the four clips on the adapter secure the clock in
place. Insert the screws again to complete the installation.

If you are using a metal adapter, install the

provided screws through the holes in the clock
housing and into the cage nuts on the adapter.
Refer to the wall mount instructions if you have
trouble locating the holes.

12) If you feel the need to detach the clock from the housing after the installation has been completed,
remove the outer adapter screws, press down on the latches, and gently pull on the rim of the clock until
the clock detaches.

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Double Mount Installation - Round SlimLine/Aluminum Clock

Included in Package

Description Quantity Picture

SAP round SlimLine analog clock 2

Included in Double Mount Kit (SAH-4BD-12R-0 or SAH-4BD-16R-0)

(SAH-1BD-12R-0 or SAH-1BD-16R-0)
Dual-mount pole, including 1
mounting plate.

#10-32x3/8 green screw 1

Included in Mounting Kits (A-SLM-MK-S-1) or (A-SLM-MK-AW)

Mounting Piece 2 (not used)

Release lever 0 or 2 (not used)

#6-19x7/16 screw 4

Strain relief 2

Continued on next page

If any of the items listed in the kits are missing, you may contact your dealer and order a replacement kit.

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Double Mount Installation - Round SlimLine/Aluminum Clock

Description Quantity Picture

Included in Wiring Kit (A-WK-MTG-1)

#8x1.5 Self-tapping screw 4 (not used)

Wall anchor 4 (not used)

Included in Gang Box Kit (A-GB-MK-1)

#6-32x1 screw 4

#6-19x3/8 screw 2 (not used)

PLEASE NOTE: A user will also have to provide a Phillips-head screwdriver, a small slot-head screwdriver, a drill with a 1/4 inch drill bit, a pencil, a double
gang box, four wall anchors (must support 50 lbs, #8 screw size, 1.5”(3.8cm) screw length), four #8 screws for the wall anchors, any equipment needed to
install the gang box, at least two CAT5 or CAT6 patch cables, and any additional network cables or devices needed to provide Power over Ethernet, and a
connection to an NTP server.

If any of the items listed in the kits are missing, you may contact your dealer and order a replacement kit.
Complete the section “Preparing to Install” before mounting the clock on the wall.

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Double Mount Installation - Round SlimLine/Aluminum Clock

1) Install the double gang box in the wall or ceiling. 2) Run a CAT5 or CAT6 patch cable from a PoE
If you are installing the gang box in the wall, leave switch or PoE injector to the gang box. Confirm that
at least eleven inches between the top of the the switch or injector, as well as the master clock,
gang box and the ceiling. If you are installing the are connected to your network router.
gang box in the ceiling, leave at least eleven inches
between the gang box and the wall. The box should
be installed level and plumb with the wall KNOW YOUR NETWORK
and ceiling. Make sure that your network firewall is set to
Ceiling allow communication between the clocks and
NTP servers. This means that Ports 80, 123,
and 1777 must be open.
11” Minimum

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Double Mount Installation - Round SlimLine/Aluminum Clock

7) Thread any wiring through the mounting plate, 8) Thread at least fifteen inches (38.1cm) of wiring
and attach a grounding wire to the mounting plate from the gang box through the bottom of the pole
using one of the larger centered holes and the until each cable exits through the hole in
#10-32x3/8 screw. the adapter.

Adapter hole

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Double Mount Installation - Round SlimLine/Aluminum Clock

1 1
1

WALL CEILING

1
2

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Double Mount Installation - Round SlimLine/Aluminum Clock

11) For each clock, lay any excess wiring across the 12) Slide each clock onto the adapter in the rotation
strain relief base, then attach the strain relief to the that you wish it to be viewed. You should hear a
clock with the two #6-19x7/16 screws. The strain snapping noise as the four clips on the adapter
relief should be tight enough to prevent the wire secure the clock in place.
from sliding.

13) If you feel the need to detach the clock from the
housing after the installation has been completed,
use a flat-blade screwdriver on the four slots
around the outside of the housing. You may hear a
snapping noise as the internal latches disengage.

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Double Mount Installation - Square Clock

Included in Package

Description Quantity Picture

SAP square analog clock 2

Mounting Piece-already attached 2 (not used)

to clock housing

Included in Pole Kit (SAB-1BD-00S-0 or SAB-1BD-01S-0)

Dual-mount pole, including 1

mounting plate.

#10-32x3/8 green screw 1

#8-32x7/16 screw 8

M3.5-1.0x10 screw (black) 4

Internal-tooth washer 8

Continued on next page

If any of the items listed in the kits are missing, you may contact your dealer and order a replacement kit.

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Double Mount Installation - Square Clock

Description Quantity Picture

Included in Wiring Kit (A-WK-MTG-1)

#8x1.5 Self-tapping screw 4 (not used)

Wall anchor 4 (not used)

Included in Gang Box Kit (A-GB-MK-1)

#6-32x1 screw 4

#6-19x3/8 screw 2 (not used)

PLEASE NOTE: A user will also have to provide a Phillips-head screwdriver, a small slot-head screwdriver, a drill with a 1/4 inch drill bit, a pencil, a double
gang box, four wall anchors (must support 50 lbs, #8 screw size, 1.5”(3.8cm) screw length), four #8 screws for the wall anchors, any equipment needed to
install the gang box, at least two CAT5 or CAT6 patch cables, and any additional network cables or devices needed to provide Power over Ethernet, and a
connection to an NTP server.

If any of the items listed in the kits are missing, you may contact your dealer and order a replacement kit.
Complete the section “Preparing to Install” before mounting the clock on the wall.

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Double Mount Installation - Square Clock

1) Install the double gang box in the wall or ceiling. 2) Run a CAT5 or CAT6 patch cable from a PoE
If you are installing the gang box in the wall, leave switch or PoE injector to the gang box. Confirm that
at least eleven inches between the top of the the switch or injector, as well as the master clock,
gang box and the ceiling. If you are installing the are connected to your network router.
gang box in the ceiling, leave at least eleven inches
between the gang box and the wall. The box should
be installed level and plumb with the wall KNOW YOUR NETWORK
and ceiling. Make sure that your network firewall is set to
allow communication between the clocks and
Ceiling
NTP servers. This means that Ports 80, 123,
and 1777 must be open.
11” Minimum

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Double Mount Installation - Square Clock

5) Remove the mounting plate and drill the four 6) Reattach the mounting plate, this time using all
holes that were just traced. Insert the four wall four long, silver #6-32x1 screws, then insert the four
anchors into the holes. #8 screws through the mounting plate and into
the anchors.

7) Thread any wiring through the mounting plate, 8) Detach the housing from the back of each clock.
and attach a grounding wire to the mounting plate Do this by inserting a flat-blade screwdriver about
using one of the larger centered holes and the 1/8 inch into each of the slot holes until the piece
#10-32x3/8 screw. detaches. You may hear a snapping noise as the
latches disengage.

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Double Mount Installation - Square Clock

9) Release the mounting piece from the back of 10) Attach both housings to the pole using four
each housing by sliding it away from the center of black 8-32x7/16 screws and four internal-tooth
the housing, then pulling it back and away from washers on each side.
the housing. You will not need the mounting pieces
later; either store them or throw them away at your
discretion. DO NOT THROW AWAY
THE HOUSINGS.

Mounting
piece
2

Housing

11) Attach the housings to each other using the four 12) Thread at least fifteen inches (38.1cm) of wiring
black M3.5-1.0x10 screws, two on each housing. from the gang box through the bottom of the pole
until each cable exits through the hole in
the adapter.

Adapter hole

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Double Mount Installation - Square Clock

13) Attach the base of the pole to the mounting plate, so that the lip is on the top of the base, and the
holes for the screws are on the bottom of the base. Hang the base on the mounting plate, attach the
wires from the bottom of the pole to the wires in the gang box, then screw the other side of the base
onto the mounting plate using the two black screws you set aside before.

1
2

WALL CEILING

14) Remove the gearbox pin, then attach a patch cable to the port on the right side of each movement.
If the clock is able to access the Internet, it will begin to correct itself. Make a note of the clock’s Serial
Number, which should be on a white sticker above the port. Add this information to your tracking chart.

1
2

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Double Mount Installation - Square Clock

15) For each clock, loosen the strain relief by unscrewing the two screws. Slip any excess wiring through
them, then tighten the strain relief by reinserting and tightening the screws.

16) Slide both clocks back into their housings. You 17) If you feel the need to detach the clock
should hear a snapping noise as the from the housing after the installation has been
latches reengage. completed, use a flat-blade screwdriver on the four
slots around the outside of the housing. You may
hear a snapping noise as the internal
latches disengage.

WALL

CEILING

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Network Monitor Software - Main Screen

YOUR COPY OF THE NETWORK MONITOR MAY HAVE ADDITIONAL

COLORS OR BRANDING.
THE MONITOR SHOWN IN THIS MANUAL CONTAINS NO BRANDING
OR COLORS.
ALL FEATURES REMAIN THE SAME.
5
2

3 4
1. Device List - Displays all of the relevant time system IP devices that are active on the system subnet.
The monitor screen displays the name of the clock, serial number, type of clock, IP address, last updated
time, how long the clock has been running, and the status of the clock. Double clicking on a device in the
device list will open the web interface for that device.
Using a right-handed mouse to right-click on any row in the Device List will open the Quick Access
Menu. See the section in this manual labeled “Network Monitor Software - Quick Access Menu” for more
information.
2. Task Bar - See the section in this manual labeled “Network Monitor Software - Task Bar Options”
3. Show Priority - By selecting this option, the IP device(s) that the user previously “marked as priority”
will be the only clocks shown in the program window.
4. Device Count - This number is the amount of IP devices that are displayed on the Network Monitor
Software.
The Network Monitor has two subtypes:
CFA - Intended for use with Wi-Fi Clocks, Master Clocks, Network Repeaters, Wi-Fi Large
Digital Clocks, and Network Repeaters.
CFL - Intended for use with IP-PoE Digital, Wired IP Large Digital, and IP-PoE Analog Clocks.
You can check the type by clicking on “Version” (5) at the top of the Monitor window.
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Network Monitor Software - Main Screen

1 2
1. Send Message to Digital Clocks -Allows the user to generate a message that will be sent to digital clocks.
a. Enter Password - The default password is 6063
b. Message to be displayed - Lets the user enter a message to be
displayed on digital clocks. Messages may consist of the digits 0-9 A
and the English letters A-Z. The message is generated in a font B
that matches its appearance on the clock, so you can preview the
appearance of each message before sending it. The message will C D
repeat ten times once sent.
c. Send to Selected Clocks - Applies the message to whichever
clocks have been highlighted on the Device List.
d. Send to All Digital Clocks - Applies the message to all IP-PoE Digital, Wi-Fi Digital, and Large
Digital Clocks.

2. Send Countdown to Digital Clocks - Allows the user to generate a countdown that will be sent to digital clocks.
a. Enter Password - The default password is 6063
b. Start values - Enter the starting hour, minute, and second into the
fields. For example, entering a 1 into each field will start a countdown
from 1:01:01 A
c. Send to Selected Clocks - Applies the countdown to whichever B
clocks have been highlighted on the Device List.
d. Send to All Digital Clocks - Applies the countdown to all IP-PoE C D
Digital, Wi-Fi Digital, and Large Digital Clocks.

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Network Monitor Software - Main Screen (ctd.)

1
1. Download Configuration to Clocks - If a configuration file was created using “Upload and Save
Configuration” on the Quick Access Menu, this option lets the user apply the configuration file to
other clocks highlighted within the monitor. For more information, see the section of this manual
labeled “Network Monitor Software - Quick Access Menu.”
Pressing this button will cause the Download Configuration window to appear:
a. Enter Password - The default password is 6063
b. Select Configuration - Pressing the button allows the user to
A
browse their computer for a previously-saved configuration file.
B
c. Send to Selected Clocks - Applies the configuration file to
whichever clocks have been highlighted on the Device List. C D
d. Send to All Valid Clocks - Applies the configuration file to all
applicable devices on the Device List. For instance, an Analog IP
clock configuration file would be applied to every Analog IP clock on
the Device List.

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Network Monitor Software - Task Bar Options

1. Send - When clicked, this button will display the following options:
Send Message - Performs the same action as the Send Message to Digital Clocks button. Applies only to Digital
Clocks.
Send Looping Message - Refer to the section of this manual, “Network Monitor Software - Quick Access
Menu.” Applies only to Digital Clocks.
Send Countdown - Performs the same action as the Send Countdown to Digital Clocks button. Applies only to
Digital Clocks.
Find Hands - Commands Analog Clocks to resynchronize their hands. The user will be prompted to enter a
password to authenticate their permissions. This command can be sent to one analog clock, a selected group of
analog clocks, or all of the analog clocks in the system. Applies only to analog clocks.

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Network Monitor Software - Task Bar Options

2. Groups - When clicked, this button will open the

A B
Groups drop-down menu.
All - Clicking on this option will cause the monitor to
display all compatible IP devices on the network.
“Group Name” - Clicking on the name of a group will
C cause the monitor to display all of the IP devices in that
group. Example: Clicking on “Group 1” will cause the
monitor to show only the devices that have been added to
Group 1 through the Configure Groups menu.
Configure Groups - Opens the group configuration menu
(see left).
CONFIGURE GROUPS A. Text Boxes - Entering a name into the text box will change
the name of the group. For example, the first text box currently contains the name “Group 1”. This will cause the first group
to be shown as “Group 1” in the drop-down menu.
B. Clocks buttons - Clicking on a Clocks button will display each of the group’s devices in the box to the right.
C. Device Box - Displays the devices for the selected group. The name of the selected group will appear above the device
box.
To add a device to the group, click on a device on the Network Monitor. While holding down the button on the
mouse, drag the name of the device over to the device box, then release the button on the mouse.
To remove a device from the group, click on a device in the device box. While holding down the button on the
mouse, drag the name of the device outside of the device box, then release the button on the mouse.

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Network Monitor Software - Task Bar Options

3. Filters - When clicked, this button will display the following options:
Filter By Clock Type - By selecting this option, the user is able to view specific clock types on the
Monitor Screen. The clock types users can filter through are: Master Clocks, Network Repeaters, Wi-
Fi Analog, Wi-Fi Digital, IP Analog, and/or IP Digital clocks. When the box next to the clock type is
checked, the user will be able to view that clock type on the Monitor Screen.
Filter By Name - By selecting this option, the user is able to search for specific clocks by name on the
Monitor Screen. The user must type in the name of a clock and check the box next to the word Enable.
Once checked, the clocks that match the name will appear.
Please Note: When using this option, the submitted name must be identical to the name of the clock
in order to receive a match. There are a few special sequences/characters listed below that may be used
when filtering by name:

* Matches any sequence of 0 or more characters in the name

? Matches any single character in the name
[chars] Matches any character in the set given by chars. If a sequence of the form x-y
appears in chars, then any character between x and y, inclusive, will match.
{[A-Za-z]} Will match any alphabetical character.
\x Matches the single character x. This provides a way of avoiding the special
interpretation of the characters *?[]\ in pattern.

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Network Monitor Software - Task Bar Options

4. Email Alerts - When clicked, this button will display the following options:
Enable Missing Clock Email Alerts - By selecting this option, the user will receive an email alert if
the Network Monitor Software hasn’t heard from a listed clock or other network device after a certain
amount of time. This function will not work if the monitor is turned off. Does not apply to battery-
powered clocks.
Enable Low Battery Email Alerts - By selecting this option, the user will receive an email alert if a
battery-powered Wi-Fi Analog clock is synchronizing while low on batteries. This function will not work
if the monitor is turned off. Applies only to battery-powered analog clocks. This option is not available
with the CFL version of the monitor.
Configure Email Alerts - By selecting this option, the user is able to choose which email address the
alerts are sent to, the email identity of the sender, the address of the email server, and the amount of
time between an event and the email being sent. Once the information is filled in, click the save button.
When pressed, this will save all of the settings that were entered.
Send Test Email - By selecting this option, the user is able to send a test email to the email address
specified in the Configure Email Alerts option.

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Network Monitor Software - Task Bar Options

5 6 7

5. Databases - When clicked, this button will display the following options:
Download Configuration - By selecting this option, the user can load a clock’s setting from a PC to
another clock of the same type.
Upload Configuration - By selecting this option, the user can load the settings from a Wi-Fi clock and
save them to a PC.
Get Clock Firmware From Server - Updates software on the selected clock by downloading the
latest version from the manufacturer’s servers. This action requires Internet access.
Get Wi-Fi Clock Web Pages From Server - Updates software on the selected clock’s network card
and web interface by downloading the latest version from the manufacturer’s servers. Applies only to
Wi-Fi enabled clocks. This option is not available with the CFL version of the monitor.
6. Save to File - When clicked, allows the user to save the all of the information in the Network Monitor
device list as a .CSV file, which can be printed from Microsoft Excel. If the monitor is showing devices from
a specific Group, then the .CSV file will contain only the devices in that group.
7. Version - When clicked, this button will display version number information of the Network Monitor
Software and the Software Version Number (SVN). This information is needed only when contacting
technical support and will not affect your usage of the Network Monitor Software. This button will also
display the Monitor subtype.
The Network Monitor has two subtypes:
CFA - Intended for use with Wi-Fi Clocks, Master Clocks, Network Repeaters, Wi-Fi Large Digital Clocks,
and Network Repeaters.
CFL - Intended for use with IP-PoE Digital, Wired IP Large Digital, and IP-PoE Analog Clocks.

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Network Monitor Software - Quick Access Menu

Please note: These

options can also be
1 accessed by using the
2 keyboard shortcuts noted
3 in the Quick Access Menu

4
5
6
7

Using a right-handed mouse to right-click on any row in the Device List will open the Quick Access Menu.
1. Remove from Display - When clicked, this option will remove the selected clock from the Device List.
2. Clear Selections - This option will deselect any highlighted items on the Device List.
3. Mark as Priority - Marking a clock(s) as priority is another filtering option for a user to segment the
clocks. Once a clock is marked as priority, there will be an asterisk (*) next to the chosen clock.
4. Send Message to Clocks - Performs the same action as the Send Message to Digital Clocks button.
5. Send Countdown to Clocks - Performs the same action as the Send Countdown to Digital Clocks button.
6. Send Looping Message to Clocks - Performs a similar action to the Send Message to Digital clocks,
but allows the user to select the number of times that the message will repeat. It also provides a longer
text box for sending longer messages.
7. Send Numeric Message to Clocks - Performs the same action as the Send Message to Digital Clocks
button, but messages are limited to four digits consisting of numbers 0-9.

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Network Monitor Software - Quick Access Menu

Please note: These

options can also be
accessed by using the
keyboard shortcuts noted
in the Quick Access Menu

5
6
7
8
9

Using a right-handed mouse to right-click on any row in the Device List will open the Quick Access Menu.
5. Download Configuration to Clock - If a configuration file was created using “Upload and Save Configuration”
on the Quick Access Menu, this option lets the user apply the configuration file to other clocks highlighted within the
monitor. This function will not work with Wi-Fi enabled clocks in Direct Mode. Clicking on this item will cause the
Download Configuration window to appear:
A. Enter Password - The default password is 6063
B. Select Configuration - Pressing the button allows the user to browse their computer for a
A previously-saved configuration file.
B C. Send to Selected Clocks - Applies the configuration file to whichever clocks have been
highlighted on the Device List.

C D D. Send to All Valid Clocks - Applies the configuration file to all applicable devices on the
Device List. For instance, a Digital IP clock configuration file would be applied to every Digital
IP clock on the Device List.

6. Upload and Save Configuration - By selecting this option, the user can copy the settings from an
IP device and save them to whichever computer is running the Network Monitor. Your computer will
automatically prompt you for the location of the saved configuration file. This function will not work with
Wi-Fi enabled clocks in direct mode.
7. Get Clock Firmware From Server - Updates software on the clock by downloading the latest version
from the manufacturer’s cloud server. This action requires Internet access.
8. Get Wi-Fi Clock Web Pages From Server - Updates software on the network card and web interface
by downloading the latest version from the manufacturer’s cloud server. Applies only to Wi-Fi enabled
clocks. This option is not available with the CFL version of the monitor.
9. Delete All Entries - Clears all clocks from the Monitor. Clocks will be re-added to the monitor as they
check in.

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Network Monitor Software - Error messages

1. Characters are Red - When the characters of a clock have turned red, then the clock has not sent its
status within the last 10 minutes.
2. Characters are Gray - When the characters of a clock have turned gray, then the clock was once
displayed on the Network Monitor, but upon launching the Network Monitor program this most recent
time, the clock cannot be found on the network.
3. Characters are Black - When the characters of a clock are black, this means that the clock is
working normally.

The CFA and CFL versions of the Monitor cannot run at the same time. If managing Wi-Fi clocks
and IP clocks at the same time, use the CFA Network Monitor instead of the CFL Network Monitor. Be
aware, not all features on the CFA Monitor will function on IP-LAN clocks.
You can check if you have the CFA or CFL version by clicking on “Version” at the top of the monitor
window.

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USA

Web Interface - Log In

1. Password - Location where the password is entered. The default password is 6063, but this can be
changed within the settings.
2. Log In - When pressed, the program will check the password. If the password is correct, it will grant
the user access to the Web Interface.

Web Interface - Date and Time

1 Analog Clock
2
3
4

1. Welcome Sign - Displays the Clock name.

2. Time - Displays the clock’s time at the moment the web page was loaded. This information does not
update unless the page is refreshed.
3. Date - Displays the clock’s date at the moment the web page was loaded. This information does not
update unless the page is refreshed.
4. DST - Displays the current Daylight Saving Time setting.

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USA

Web Interface - Clock Settings

1
2
3
4
5
6
7
8

1. User Password* - Allows the user to set up a new password to the web interface. Users may view all
tabs, but cannot change settings. The default user password is 1111.
2. Confirm Password - The new User Password must also be entered here for a change to be made.
3. Technician Password* - Allows the user to set up a new password to the web interface. Technicians
may change any setting. The default technician password is 6063.
4. Confirm Technician Password - The new Technician Password must also be entered here for a
change to be made.
5. Clock Name - Allows the user to set a unique name for the clock, so that it can be identified on the
Network Monitor. The name must be fewer than 20 characters.
6. Clock Number - Displays the serial number for the clock, so that it can be identified on the Network
Monitor. This number cannot be modified.
7. Network Sync Every - Allows the user to select how often the clock should attempt to synchronize
with an NTP server.
8. Bias Seconds - This setting allows the user to alter how much faster or slower the IP clock will run in
relation to synchronized time. The range permits -9999 seconds to +9999 seconds. (This translates to a
range of 2 hours, 46 minutes, and 39 seconds either way, but the time must be entered as a number of
seconds). The clock may be configured to function as part of a Zone Clock through this option.

85
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USA

Web Interface - Clock Settings

9
10
11

9. GMT Offset - This setting allows the user to set which time zone the clock will use when displaying the
time. For instance, London is an offset of 0, New York is an offset of -5 and Hong Kong is an offset of +8.
10. Dial State - This setting allows the user to correct the clock. The three options may be activated via
the drop-down menu.
11. Submit - Applies any changes to the previous options when pressed.
12. Firmware Update - If the clock is able to access the Internet, it will automatically check to see if a
firmware update is available. If a firmware update is available and you wish to update your firmware, click
on the Update Firmware button. Your web browser may prompt you for additional confirmation before
performing the update. This line will appear only if the clock detects that a firmware update is available.
*Passwords must be fewer than 16 characters, and may only use English uppercase letters A-Z, lowercase letters a-z, or the digits 0-9. Entering a password
that uses other characters will lock down the profile.

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USA

1. Gateway IP Address - This field allows the user to set the gateway IP address.
2. Subnet Mask - This field allows the user to set the subnet mask for their clock.
3. DNS Router - This field allows the user to set the DNS Router IP address.
4. IP Address - This field will display the clock’s IP address. If DHCP is enabled, this address will be
assigned by the DHCP server. If DHCP is disabled, then the user may set their own static IP address.
5. MAC Address - This field shows the clock’s permanent machine address. It cannot be changed.
6. DHCP - Allows the user to set whether or not the clock will use a DHCP server to determine the IP
address for the clock.
7. Broadcast to Monitors - Allows the user to set whether or not the clock may send data to the
Network Monitor
8. Send Specific Monitor IP - Allows the user to set an IP address that can be used to access the
Network Monitor.
9. Monitor IP Address - This field shows the Network Monitor’s IP address. It can only be changed if
Send Specific Monitor IP is set to ON.
10. Submit - Applies any changes to the previous options when pressed.

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USA

Web Interface - Network Servers

3
4

1. Retry Failed Server After - This field will allow the user to set how often the clock will attempt to
contact a NTP server that has failed to communicate time data to the clock.
2. Server Addresses - These fields allow a user to set the address that the clock will use to obtain NTP
time. Web addresses may be entered as a URL or IP number.
3. Rotate Servers - When left unchecked, the clock will only attempt to obtain time from the selected
NTP server, and will only attempt to try other servers if the selected server fails. When checked, the clock
will rotate through the listed addresses each time the clock performs a synchronization check.
4. Submit - Applies any changes to the previous options when pressed.

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USA

Web Interface - Clock Status

1
2
3

1. NTP Details - This button provides additional details about NTP synchronization when clicked.
2. Resync NTP Now - This button forces a synchronization with the NTP server when clicked.
3. Reset NTP History - This button resets all of the data in the NTP details window when clicked.
4. Reset Adjustment Data - This button resets the statistics of previous time drifts when checked.

89
The Sapling Company, Inc. P. (+1) 215.322.6063
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Warminster, PA 18974 www.sapling-inc.com
USA

Web Interface - Daylight Saving Time

1. Method for Defining DST - There are four methods for defining Daylight Saving Time. The method
can be selected from the drop-down menu. Clicking on the Select button displays additional options for
that method.
• Day of the Week in the Month - This mode allows the user to select the day of the week, month, and time
for when the clock will switch to daylight Saving Time. Once the day, month, and time have been set, click
Submit to apply the settings to the clock. Example: Second Sunday of March at 2:00.
• Day of the Month - This mode allows the user to select the specific day of the month and time for when the
clock will switch to daylight saving time. Once the date, month, and time are set, click Submit to apply the
settings to the clock. Example: March 1st at 2:00.
• By Country - This mode allows the user to select preset Daylight Saving Time information associated with a
specific country or group of countries. Select the preset from the drop-down menu, then click Submit to apply
the settings to the clock.
• None - This mode does not change the clock for Daylight Saving Time.
2. Submit - Applies any changes to the previous options when pressed.

90
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670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Web Interface - Email Alerts

1
2
3
4

5
6
7

1. Email Recipient - This field is where the user enters the name of the email alert recipient. Only the name
should be entered, not the domain or suffix (Correct: jsmith | Incorrect: [email protected])
2. Email Domain - This field is where the user enters the domain of the email alert recipient. Only the
domain and suffix should be entered, not the name
(Correct: domainname.com | Incorrect: [email protected]).
3. Email server - This field is where the user enters the address of the local outgoing email server for the
email recipient. Consult with the network administrator for the email server address. Emails are sent using
SMTP.
FIELDS 1, 2, AND 3 MUST BE COMPLETED FOR THE EMAIL FEATURE TO FUNCTION
4. Email Alert - NTP Synchronization Timeout - When selected, the clock will send an email alert if
the clock hasn’t received a time synchronization after the number of minutes listed in the field next to
the selection box.
5. Email Alert: Time Sync Change - When selected, the clock will send an email alert whenever the
difference between the original time and most recent time synchronization data is greater than the listed
number of seconds. The number of seconds may be changed using the field next to the selection box.
6. Email Alert: Hand Error - When selected, the clock will send an email alert whenever the sensors in
the movement detect a problem with the position of the hands.
7. Email Alert: Restart - When selected, the clock will send an email alert whenever the clock has lost
and regained power, either through intentional disconnection or a power outage.

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USA

Web Interface - Log

1. Clear Log - When clicked, this button deletes all of the information on the Log page.

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USA

Frequently Asked Questions

What size utility/gang box is needed?

A standard single gang box is required for wall mounting a locally powered version of the clock.
However, if you are installing a locally powered double mount clock, then a standard double gang
box is required.
How do IP clocks get their time?
IP clocks independently acquire time from a Network Time Protocol (NTP) server. Many public NTP servers
are maintained by government and research institutions, and they are accessible over the Internet. It is
also possible to set up an in-house NTP server for a network that is not connected to the Internet.
If a change is made on the web interface, does it affect one IP clock or all of them?
The web interface allows the user to adjust settings for only one IP clock.
If a user wishes to apply the changes from one web interface to all clocks on the system, they may do so
through the Network Monitor program.
How many power injectors will I need if I am installing the clocks using Power over
Ethernet (PoE)?
Each clock will need an injector, however there are products that exist, such as PoE switches, which
provide multiple PoE ports.
What type of cable is used for PoE?
PoE is typically carried through a CAT5, CAT5e, or CAT6 patch cable.
May I use any NTP/SNTP server for downloading time?
Yes. Any server that sends out Network Time Protocol can be used.
Can I manually set the time on the SAP?
There is no physical input on the clock for manually setting time and attempting to open the front crystal
will void the warranty.
Instead, a user can modify settings on the Web Interface to adjust the time displayed on an individual IP
clock. A combination of the GMT Offset and Bias Seconds options can be adjusted to set the clock to the
user’s preferred time.
What is the default password for the web interface?
The default user password is 1111. The default technician password is 6063.

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Warminster, PA 18974 www.sapling-inc.com
USA

Troubleshooting
The clock is not powering up. What should I do?
If you are using a power injector or PoE switch, confirm that the injector or switch is powered. If you can
confirm that the injector is powered, but the clock is still not powering up, confirm that the cable from the
master clock or network router has been inserted into the INPUT socket, and that the cable leading to the
SAP has been inserted into the OUTPUT socket.
The clock is powered, but not running. What should I do?
Detach the clock from the mounting and determine if the gearbox pin has been removed from the
movement. If the pin was not removed during installation, power down the clock, remove the pin, then
power up the clock again.
I cannot connect to the web interface. What should I do?
Use a cross-over cable to confirm that you are trying to access the correct IP address. If you were using
the correct IP address, reexamine your network firewall for settings that could prevent you from
accessing the clock.
The clock is not showing the right time. What should I do?
Attempt the following corrections in numerical order until the clock properly synchronizes:
1. Confirm that the clock is on the network by finding it with your Network Monitor.
2. Confirm that the clock is able to communicate over your network. Be mindful of passwords and
firewalls, and be sure that Port 123 is open if you are getting NTP time via the Internet.
3. On the web interface, click on the tab ‘Clock Status’ and press the ‘Resync NTP Now’ button.
4. On the web interface, click on the tab ‘Clock Settings’ and review the text box labeled “GMT Offset”.
Confirm that the number matches your time zone. If it does not, revise the number, press submit, and
then press the “Resync NTP Now” button on the ‘Clock Status’ page.
5. On the web interface, click on the tab ‘Network Servers’, confirm that the ‘Rotate Servers’ box is
selected, then press submit. Return to the ‘Clock Status’ page and press the “Resync NTP Now” button.
Buttons
6. If the problem persists, contact technical support.
Is there a way to reset the clock to its manufacturer
default settings?
To reset the clock to its default settings:
1) Power on the clock.
2) Press and hold both buttons on the top of the clock
movement.
3) After ten seconds, release both buttons.

94
The Sapling Company, Inc. P. (+1) 215.322.6063
670 Louis Drive F. (+1) 215.322.8498
Warminster, PA 18974 www.sapling-inc.com
USA

Warranty

Sapling Limited Warranty and Disclaimer

The Sapling Company, Inc. warrants only that at the time of delivery and for a period of 24 calendar
months after delivery or the period stated in this invoice, if different, the Goods shall be free of defects in
workmanship and materials, PROVIDED that this warranty shall not apply:
To damage caused by Buyer’s or any third party’s act, default or misuse of the Goods or by failure to follow
any instructions supplied with the Goods.
Where the Goods have been used in connection with or incorporated into equipment or materials the
specification of which has not been approved in writing by The Sapling Company, Inc.;
To Goods which are altered, modified or repaired in any place other than a Sapling Company, Inc. factory
or by persons not expressly authorized or approved in writing by The Sapling Company, Inc.
THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WITH RESPECT
TO GOODS DELIVERED UNDER THIS CONTRACT, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
The foregoing warranty runs only to Buyer. There are no oral or written promises, representations or
warranties collateral to or affecting this contract. Representatives of The Sapling Company, Inc. may
have made oral statements about products described in this contract. Such statements do not constitute
warranties, shall not be relied on by Buyer and are not part of the contract.

Note: An extended 5 year (60 month) warranty is also available at the time of the system purchase with a surcharge.

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